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Sentry Pet Products
Sentry Pet Products
Overall Satisfaction Rating
3.70/5
  • 5 stars
    132
  • 4 stars
    162
  • 3 stars
    125
  • 2 stars
    17
  • 1 stars
    62
Based on 498 ratings submitted in the last year
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Sentry Pet Products

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Sentry Pet Products
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694 Sentry Pet Products Consumer Reviews

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Rated with 1 star
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Verified Reviewer
Original review: June 14, 2019

This product is horrible. Put the collar on my 75 lb mix breed dog and he is still itching from fleas and I pick ticks off of him daily. I even found a tick directly underneath the collar! This product is a complete waste of money, time and effort.

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Rated with 1 star
Verified Reviewer
Original review: June 11, 2019

DO NOT BUY THIS PRODUCT. Within 30 minutes of application, my 50lb husky mix was clearly agitated and couldn't stop panting or pacing. I looked up reviews online and quickly found that this was a common occurrence. My dog's skin was red, his heart was racing, and he couldn't sit still for more than seconds at a time. Three baths with Dawn soap and 7 restless hours later, he's feeling a bit better but still biting at his back. I will never, ever use this again and hope that the product is removed soon. So many of these terrible reviews are masked by a decent star rating, and honestly, I have no idea how.

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Rated with 1 star
Verified Reviewer
Original review: June 10, 2019

While visiting my local TSC store I spoke with a sales rep about the Sentry flea and tick collars. Not much help. I decided to purchase a pkg of 2 large collars at $39.98 plus tax. We are not pleased with our purchase, upon opening the collars were very powdery. Once fastened to our dogs they continued to shift/coil. After almost 2 weeks both of our dogs continue to scratch for fleas and we have removed several ticks. I would not recommend this product and say go ahead and spend extra $$ on a better product. Would love my $$ back.

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Rated with 1 star
Verified Reviewer
Original review: June 8, 2019

Anyone have any idea how to find/decipher expiration code, if it even exists, on this product? Just a guess at this point - It's probably a masked number, so in the other number, 1056k11, the 105 is probably 105th day on Julian calendar, April 15th. The year? Not sure, guessing 2019 - call the folks at 800-224-7387. Make sure you tell them how idiotic this expiration posting method is, especially as it pertains to the well-being of your beloved pet. You don't see this see this type of encrypted expiration date on human consumption items, why for pets?

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Rated with 1 star
Verified Reviewer
Original review: June 6, 2019

I put this on my 16 pound very healthy 9 year old cat. 4 days later she had to be down for neurological issues. I 100% blame this stuff. It’s poison and should not be on the shelves. I am heartbroken and beyond words.

3 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: June 2, 2019

I purchased the Sentry PurrScriptions Plus and in short, my precious furbaby is now gone. I so wish I would have read the reviews prior to purchase and my furbaby may still be here! I can't prove that's what it was, but that was the only thing different (and very coincidental) for my previously healthy 4 year old Siamese. This product NEEDS TO BE PULLED OFF THE SHELVES!!!!

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Rated with 1 star
Verified Reviewer
Original review: May 29, 2019

Bought the ointment for our two white shepherds and put in their neck and back as instructed. Problem is... it doesn’t work. After three weeks, our outside dogs are covered with ticks every day. Female sleeps on porch and everyday there are one or two fully engorged ticks that drop off her onto porch. Of course we have stepped on them by mistake and tracked into house. Both dogs regularly have ticks on their eyes and face. Pretty crappy product!!! Never buy again!

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Rated with 1 star
Verified Reviewer
Original review: May 16, 2019

I wish I could have reviewed this product in the store before purchase. I bought the indoor formula for 2 of our cats and another regular formula for our other cat. Within 30 mins. of applying the drops we had to bathe all three cats. They were drooling and acting very strange. My outdoor cat was scratching at the area and trying to hide. This is a horrible product and I am returning to the pet store today to attempt to get them to pull it from their shelves. I'm so glad I bought a different product for our dog so she wasn't harmed. Do not buy this product for your pets.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 7, 2019

I apply this to my dog on 5/3/19 and within 24 hours his skin was on fire and burning uncontrollably. He was whining and running through the house pacing and panting. His skin was bright red. I gave him three baths using Dawn dish detergent which still didn’t stop the burning. I placed aloe on the burn spots. I gave him something to help him sleep. At this point nothing is working. He is pacing uncontrollably! This is a HORRIBLE PRODUCT!!!! My dog is suffering!!!! NEVER BUY THIS!!!!

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 19, 2019

This was our first time buying flea and tick meds from the store and not the vet, worst mistake I could have made! The next day after applying the topical treatment my 16 month old Blue Pit starting itching so badly that he is balding in spots! He won't play, go outside or even sleep. A very playful and energetic puppy is now depressed looking and has no motivation to do anything! Worst product, sad thing is I always look at reviews and this time because I didn't my baby is suffering! ZERO stars, apparently it's mandatory that I put at least one. This company should be ashamed!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 1, 2019

This product caused my cat 3 burns on her neck. If I knew this product was not accredited I would not have bought it. I was advised not to buy certain product from my vet so I steered clear of that product. I purchased Sentry dual collar from a respectable pet store. They need to pull this product out of store shelves. With all the complaints I wish I reviewed Sentry before putting the collar on my cat. I feel so bad for her; not knowing she was suffering.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 26, 2019

Well I always used a flea collar on my stray cat I adopted into my home. Gave him a bath and then put Sentry flea and tick product on him as preventative. I did it correctly but it just wouldnt dry. The next day still not dry and cat was itching...hair was falling out. I washed off remaining product that was wet on his fur. Been over a week and scabs on neck, dry skin, and what looks like discoloration (yellow) of skin. It is as if it burned my baby. This cat did better outside than in my car. First time cat owner and feel bad for my Mischa. Will never again use any of these products. Hope one is more smart than me and reads reviews before using. Sorry for everyone's lose due to this chemical. God bless those innocent animals. This company should be banned.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 25, 2019

This product caused my cat's skin to turn red by the end of the first day. Within a day or two he was scratching and pulling out his hair. His face and ears were red. He stopped eating. I did my best to wash it off and gave him a small amount of ** that quieted the scratching. He has started eating small amounts again. He has hyperthyroidism so losing even a little weight is a big deal for him. I would never use this product again.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 22, 2019

We recently had a foster puppy stay with us for a couple days. After he was adopted we found out he had fleas so, I purchased the Sentry Flea and Tic topical solution. Within 48 hours my 7 year old Husky had a severe seizure!!! We had to rush him to the vet. This is a normally very healthy dog who has never had a seizure before I used this horrible stuff. Never again!!! Do NOT use this!!!

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 4, 2019

I wish I had read other reviews before I had applied this to my new cat. Within days she had bald spots by application side and now big bumps that she keeps scratching!!! I bathed her already and it didn't seem to help at all, now she has to wear a cone and I have to get her to the vet... She is traumatized already enough.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 10, 2019

I bought a three pack of Sentry Calming Collars and put one on a cat that I have that tends to be a little more nervous. I was hoping it would calm her. Within 3 to 4 days I noticed a gummy substance under her chin and neck. I took it off and bathed her and as horrified to see a 3 in bald spot on my cat's neck!!! It was oozing! It has dried up now but she is still bald there. I hope her fur grows back. I don't know what is in that collar but it definitely had a negative reaction with my baby! Thank God I noticed it and took it off.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 7, 2018

Not only did this product not work but it seemed to actually make it worse. Seriously the worst product ever! I put this on my dog assuming it would work but now he has doubled in the amount of fleas and I am taking a trip to the vet to make sure it is safe to use a product that really works.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 6, 2018

I bought this ahead of time to give to my dog. I applied it yesterday afternoon like I always do with flea meds. Within an hour she was acting “different” and it kept getting worse, itching, crying, panting, drooling. I immediately put her in the bath and washed it off well. I thought it did. The night got worse, crying, panting, twitching and never slept. I called the vet this morning and they recommended bringing her in however emergency fee applied. I washed her with Dawn 2 times and then conditioned her poor red hot skin. Gave her ** and we are finally sleeping! A NEVER EVER AGAIN will I use this. Found over 600+ reviews on the Consumer Affairs website that were all the same symptoms. Very sad to feel like you are buying a reputable product from a big company. Thank GOD my little guy didn’t appear to have this reaction. He had lethargy. Please pray for my rescue dog. My next step is the vet.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 19, 2018

ZERO STARS!!! Where can I report this product to authorities? FDA? SENTRY PRO XFT is a serious HAZARD!!! Not only for the pet, but for humans as well! To sum up: I have a 35lbs pug, he doesn’t have any fleas, I got the product as a monthly preventative. He has had previously about everything on the market as flea/tick prevention and he did very well on it! I saw this product in the store and decided to buy since it’s about twice less expensive than the other products! I WISH I HAD MADE A SMART DECISION AND GOT THE GOOD QUALITY PRODUCT!!!

I put the product on my pet around 5 pm, by 7 pm he was restless itchy uncontrollably, crying in agony (my dog is 8yrs old, I haven’t heard him crying since he was a puppy). I immediately put him in the bathtub and by 10 pm I had washed him 3 times!!!). By 11 pm my eyes were burning and I was nauseous and restless myself! The product had got into my system since I washed him with my bare hands!

I just spent the whole night up with my pet preventing him from stretching a wound open on his back, now the itching is not too severe, but he’s shaking uncontrollably, restless and he has vomited as well! Based on the other reviews of this product online. It’s safe to say that SENTY PRO MUST STOP BEING SOLD! THIS IS EXTREMELY DANGEROUS!

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 14, 2018

Simply put the Sentry flea and tick gel application does not work. This will cause your pet to freak and itch even more. Worst product ever. Do not expect you or your dog to sleep for the next 48 hours. The company acknowledged this is a common occurrence and they still sell this product. The only recommendation they have is wash your dog with Dawn four times.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 13, 2018

This is the worse experience I've ever had with anything I've tried for fleas. I put it on as directed on the neck and the next 2 days my healthy 2 year old dog who is normally very calm and sleepy was very disturbed, acting unusual, whining and snapping her neck back trying to bite and scratch where the product was applied. The first day I thought it was just irritated but assumed it would be better but by the 2nd day it was clear she was in pain. I washed the area where it was applied, but it didn't seem to help much and she got worse. Long story short, I was up all night with her because she was in so much pain and had to massage her all night just to keep her from going nuts trying to bite her back.

As I was doing this I touched a damp area and smelled a strange smell and discovered the drops had chemically burned her skin and created an ulcer and swelling. She now has an open wound that needs to heal and I haven't slept all night. If you google this product you will see this is the NORM, not the exception for this product. It is clearly dangerous to pets and I cannot believe it's on the market and shame on them and PetSmart for even selling it. Some cats have even died from using the cat product on them, and 1 person said they'd be suing. Horrible, dangerous product. Even the fleas were better than this. My poor dog has suffered for days now and finally started to feel a bit better after multiple baths and vitamin E applied to the wound. Stay away from this stuff!

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 8, 2018

I bought Sentry Pro for my healthy and active 2-year old pug. I have never seen him so weak, sick and lethargic within 24 hours after we applied it to him. I was so scared that we were going to lose him. I should have read all these reviews first before I bought it. We were not able to sleep that night since our dog has been itching and was breathing hard and his back legs were stiff. I went online and researched what to do and the only thing I have recently applied or gave to the dog was this Sentry Pro and immediately, I saw all these reviews. I gave my dog a good bath and he has been better few hours since then. THIS PRODUCT SHOULD BE OFF THE MARKET!!! Something should be done please!!!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 31, 2018

We put a Sentry calming collar on our 4 year old cat to help with anxiety and redirected aggression. He didn't mind the collar, but after one week of wearing it, he started to act up again, chasing the other cat and generally had increased energy. We noticed some redness near the collar where his white fur should be. The fur beneath the collar was completely gone and his skin was lightly burned (dark pink, light scabbing). One we removed the collar, he calmed down and slept most of the evening. Hopefully he heals okay and his fur grows back, but time will tell.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 29, 2018

When my kitty was just a little over 12 weeks old, we noticed he had fleas. We went to our local pet store and was recommended to purchase the Natural Defense topical drops... spice scent... due to his age. Having used topical drops on our animals in the past, I didn't foresee any issues. Boy, that was a mistake. The moment I applied it, my poor baby literally looked like he was crawling out of his own skin. I bathed him in Dawn immediately soaking and finding several times before feeling safe enough to dry him off. I chalked it up to his age and figured I would try again in a couple months.

Fast forward to a couple weeks ago when I tried again. This time, he was literally scrambling all over the place and started foaming at the mouth. I washed him very thoroughly in Dawn again and he improved drastically. I will NEVER use not recommend Sentry products ever again. I cannot even imagine what poor animals go thru prior to these products hitting the market. Sentry should be ashamed. I purchased a Seresto collar for him and it was worth every penny!! He doesn't mind it one but and no signs of fleas after 24 hours!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2018

I bought over $70 worth of their product. Bought two flea and tick collars for my dogs (which I ended up throwing away due to making their skin raw) and flea and tick topical for my cats which had the same effect. Not happy one bit that I spent that much money and it did not work. Also it did not help with my flea problem at all, and they still have fleas.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 15, 2018

We found a few fleas on our 16 year old Shih Tzu so I went to Petco. They highly recommended your shampoo. After following the direction as written on the back of the bottle my dog still had a flea alive while I was towel drying him off. So pick it off. The statement is it will kill fleas up to 10 days plus the oatmeal is to help stop the itch. This was on Friday 10-12-18. There was some redness to his skin and he was still digging himself so bad. I wash him again Sunday 10-14-18 just to follow up thinking that maybe missed one. At this time his skin looks like a major sunburn. His belly is raw and he licks himself and digs himself nonstop. Wakes himself up, starts digging. Why is there no warning that your product is more harm for your pet than the flea and if it is strong enough to burn the poor animal why does it not kill the fleas as stated. I hope the vet can help today. BIG waste of money. Not to mention my old buddy is so miserable.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 13, 2018

My daughter noticed a couple of fleas on our indoor cat - so assuming our labradoodle brought them in the house I went to PetSmart and purchased Sentry flea treatment for BOTH my cats & dog. I applied to my dog about 3:15 pm and by 6:00 she was pacing, twitching, scratching, and labored breathing. I called an emergency vet & they said to bathe her in blue Dawn dish detergent. It is now 4:00 am and my dog STILL can’t settle down! She’s twitching, scratching, can’t fall asleep. After reading all the bad reviews on her about this product I am so mad at myself for not doing better research. I have unintentionally poisoned my dog and am worried about my cats too! I’m scared my dog is going to die!! They should recall this product and take it off the market IMMEDIATELY!!!

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 11, 2018

I purchased this product for my dog while shopping at PetSmart on Monday. Usually I use SimpleGuard 3, which I get from the veterinarian. I had no more left, so for my convenience I purchased Sentry Pro XFT while shopping because it saved me a trip to the veterinarian. Big mistake on my part. Four hours after applying the product my dog became suddenly restless, anxious, pacing and spinning around in circles. She paced from room to room, jumping onto her bed, running inside to her crate and whimpering. When I tried to take her outside the house she had difficulty walking on her left hind leg. She began to sit and bite her leg, lick her leg and hop on her leg. I never saw her react to anything like this. I tried to comfort her but she was too restless. She was shaking and had rapid breathing.

We survived the night but the next day my dog was still not her usual self. She remained anxious, had difficulty walking, her eyes were red and she did not eat, drink and just stayed in her crate. She continued to bite her left hind leg, limp and bite her tail. By the third day she started to feel better. I was able to hand feed her food and she started to drink on her own. As each hour passed she improved throughout the day. Her eyes are clear now and she is not limping or whimpering but she does occasionally bite at her leg and tail. I have never seen my dog respond to anything like this product. It was scary but she is now on the mend. Please keep away from this product. I plan to go back to PetSmart and make a complaint. This product could have killed my dog. Please do not use this product on your pet. I only wish I had seen these negative reviews before I purchased this product.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 8, 2018

If I could give this company zero stars I would!! After a week of my cat wearing this collar we just spotted 2 nasty burns on her neck!!! I repeat do not use this product! Petco should take this off their shelves!!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 2, 2018

ATTENTION dog and cat owners: Please don’t ever use SENTRY flea and tick products! I found fleas on my babies for the first time last Thursday. I went to my local specialty pet store and found Wondercide products. The flea bath bar was safe and amazing, but I was still finding a few fleas on them a couple days later. I should have been more patient with the process...

I read great reviews of Seresto Flea and Tick Collars, and decided I might want to give it a try. At the store, I found what I was looking for... at least, I thought I did as the packaging was incredibly similar. Unfortunately, I had purchased one that could potentially kill my pups. I placed the SENTRY collars on my two babies the 30th of September 6 pm. About five hours later, my boy Rza became extremely restless. He couldn’t seem to get comfortable and would jerk his head up or kick his legs every 3-5 seconds. He was so tired but could not sleep no matter how hard he tried. He was running around, hiding behind the couch, burning up, and panting.

At midnight, I got the packaging and went online to look for similar situations, and I found myself on this site solely dedicated to complaints. My heart sank after the first two reviews. I immediately cut the collars off and bathed my babies in blue Dawn dish soap. Boo seemed okay, but Rza was still suffering.

I took both of them to the emergency room and was told the damage had already been done. The vet assured me I cut the collars off early enough, that it shouldn’t cause permanent damage, but only time will tell.

Rza finally fell asleep around 830 am October 1st after nearly 15 hours of misery. He seemed better, but it may be a while if he has internal damage. I am so heartbroken and ashamed that I didn’t double check and make sure I was buying the right product. I am furious with myself that I didn’t research this company and product further. I could have killed my babies. Please don’t make the same mistake that I did!

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9 people found this review helpful
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Sentry Pet Products Company Information

Company Name:
Sentry Pet Products
Website:
www.sentrypetcare.com
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