Sentry Pet Products
Overall Satisfaction Rating
1.08/5
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Sentry Pet Products

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Last updated: Dec. 9, 2017

615 Sentry Pet Products Consumer Reviews and Complaints

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Verified Reviewer
Original review: Dec. 9, 2017

If I could give this company negative stars I would, because they don't even deserve the one I HAVE to give them in order to write this review. I am in absolute horror as I sit here and read all of the stories about people either losing their pets or their pets suffering injury, pain and irreversible illnesses due to these products that are MARKED SAFE AND NATURAL! Below is a link to the first story I found regarding death after our cat became ill from SENTRY, that led me to here... **. Here is my story. My husband and I went to Petco to find a NATURAL flea treatment for our family's cat Skully, there is NO WAY we were going to KNOWINGLY put something toxic and harmful on our baby. We read all the instructions and ingredients on the products in the store and decided to go with the SENTRY Natural Defense flea and tick spray for cats because the ingredients on the bottle were natural oils like peppermint oil and cinnamon oil.

With ingredients like that it has to be safe right? WRONG! Almost IMMEDIATELY after applying this spray to our cat she began foaming at the mouth and crying...acting weird and hiding. The being a little upset I could understand, she's a cat and we just sprayed her down with something. But the foaming? That scared me, so I IMMEDIATELY called the 800 number on the bottle, the lady on the other end took all my info and our cats info and even gave me a case #, she calmly told me that the product is indeed all natural and safe and that the only reason my cat was drooling was because she must have not liked the taste when she licked herself. Just give her some water and she would be fine. Again...WRONG! Next day she was still not acting her normal playful and full of life self, she was hiding and wouldn't come near us. We bathed her 3 times to wash the product off...and we can still smell it on her.

She was so weak she couldn't even fight us. A cat in a bathtub barely moved. What does that tell you? Our poor baby was ill. Hair falling out, she's now limping on her front legs and is very weak, breathing hard and in obvious distress. We are absolutely heartbroken that something WE put on our pet has done this to her. We thought we were doing the right thing by going the NATURAL route and not opting to put poisons on her, now we are sitting here praying she survives. This PRODUCT HAS NO BUSINESS ON STORE SHELVES AND MUST BE BANNED!!! We are taking her to PETCO this am and demanding their clinic to care for our baby and that they take this KILLER OFF THE SHELVES! Next call is a lawyer, this company needs to be held accountable for their irresponsibility. I know better now than to EVER trust a product label and a store website reviews on products. They just simply cannot be trusted.

PLEASE do your research before using products on your pet, just because it's sold at PETCO doesn't mean it's safe. I have started a Facebook group called "Pet owners against SENTRY" here is the link. **. Please come join and share your story. Let's stand together against this company and prevent them from harming any more animals.

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Verified Reviewer
Original review: Nov. 20, 2017

Are people really this stupid? Doesn't everyone know by now that cheap OTC flea products not only do not work but they can harm your pets. On my way, lady complained because she bought the collars from Dollar General. YOU BOUGHT A FLEA COLLAR FROM DOLLAR GENERAL!!! What do you expect on and now she wants to hold Dollar General accountable for her ignorance. STOP BUYING OTC FLEA PRODUCTS. It's expensive to get the good stuff from your vets but worth it in the long run.

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Verified Reviewer
Original review: Nov. 15, 2017

Purchased this product to get rid of my cat’s fleas, product never worked and even got more flees. This is not my first time using liquid flees product but it's the first time using this product. Very disappointed and waste of money. Should have just used the Advantage from the vets in the first place, would have saved money.

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Verified Reviewer
Original review: Nov. 15, 2017

I started using this product 'cause my Jack Russell was noted to scratch at intervals. After applying the product my dog has intense itching. It was horrible. I need to know, does this product cause itching? Very hesitant about using. Going on month 2 in a week or so. After 2-3 weeks the itching seemed not so intense but still noted to itch. I used a product to help the itching but wasn't so effective. Help???

Verified Reviewer
Original review: Oct. 19, 2017

I applied to 2 cats on a Friday night and fleas actually increased tenfold in 2 days. I only put it on because I saw some when combing one cat. Simply put, the product (Sentry flea) does not work, and the cats don't feel well.

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Verified Reviewer
Original review: Oct. 15, 2017

I put this product on my pug today and now, 6 hours later and in the middle of the night, he's itching like crazy, crying and very very restless. I've washed him with Dawn twice to get this garbage off him. We're going to the vet in the morning if he doesn't settle down, and I'll make sure my lawyer sends the bill for any medical expenses. Shame on me for not reading reviews. Shame on Petco for peddling this product, and shame on YOU for knowingly producing this junk that you know harms so many dogs and cats.

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Verified Reviewer Verified Buyer
Original review: Oct. 10, 2017

I'd like to know the people's pets recover from using Sentry Fiproguard for dogs after I hear all the problems they had. We put some on our dog and a couple weeks later he can barely walk up the stairs. He doesn't want to walk up the stairs. If anybody could help us let us know if they recover please.

Verified Reviewer
Original review: Oct. 9, 2017

I have tried Sentry flea drops for the first time on both my cats and dogs. The product simply does not work. We are now infested and are paying out three times more money just to get rid of them. This product should be taken off the market.

Verified Reviewer
Original review: Oct. 4, 2017

FiproGuard for Dogs completely doesn't work. Waste of money. I chose the correct product for my dog's weight and applied correctly according to instructions. My dog has continued to pick up fleas every time he goes outside. I've had to treat my house and buy new treatment. In the case of flea treatment, I believe the more money you pay the more effective the treatment.

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Verified Reviewer
Original review: Sept. 20, 2017

I recently purchased two Sentry flea and tick collars for my cats from a local Dollar General against my best judgment, I was desperate and was unable to drive, so I purchased them, something is better than nothing. I had to take pictures this morning after the fourth day of combing both my cats so people would believe me. I had the collars on both my cats for a week and I have my whole house literally crawling with fleas. I am spraying flea spray all over my furniture and carpeting due to my cats’ persistent flea problem. My cats are constantly scratching and I have fleas even on myself. The collars aren't working and I would like for everyone to know not to buy these products. How can I make Dollar General responsible for the product that is on their shelves but manufactured by a company that is creating garbage. Beware of any Sentry product!

Verified Reviewer
Original review: Sept. 4, 2017

My perfectly healthy long haired Jack Russell was active & fine until I started giving her SENTRY FIPROGUARD due to the horrible tick season this year. Within 2 weeks after the first dose she developed dehydration & severe intestinal tract problems resulting in emergency surgery. After that episode, and a second month's dose of FIPROGUARD shortly thereafter she started dragging one leg, then two & finally was diagnosed with a neurological condition called ATAXIA resulting in the brain's inability to translate messages to the legs & their movement.

Gracie's quality of life diminished from that point so with no cure to be had I dreadfully had to put my sweet girl down. From all the research I've done & from reading these posts I have no doubt that my baby was poisoned & wholeheartedly agree that there should be a class action suit against the makers of SENTRY FIPROGUARD!! I will work towards that end & fight for other animals in Gracie's name that have to suffer such a dreadful fate!

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Verified Reviewer
Original review: Aug. 30, 2017

I just want to know who is going to file a class action law suit against this company? My poor baby was vomiting, couldn't breathe, panting, crying in pain. I washed my dog 7 times, it was too late!! Third degree burns, my dog is my child. It has been about two weeks, and now all his hair is falling out in the area I put the medication.

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Verified Reviewer
Original review: Aug. 29, 2017

I originally bought the waterless flea/tick spray by Sentry and shortly after applying it by the directions, my cat bathed herself as cats do, and following that she went into seizures and almost lost her. I took the product back to the store I bought and exchanged it for their dual action flea and tick collars, three weeks after having put the collar on the second cat, he ended up raw around the neck. He has no hair and sores all around the neck where the collar wore off the hair. THREE weeks! Now after talking to the corporate office regarding this product, and the other product almost killing my cat, they seem to think they are only refunding me two collars, they got another thing coming. I can't get my cat back to how she was before and that is bull!

Verified Reviewer
Original review: Aug. 27, 2017

A Petco employee recommended Sentry Pro XFT saying it is the same as Frontline which I quickly found out is not true! My poor pug was in agony after applying the flea medicine. She can't sleep and her heart is racing. She is scratching and rubbing against furniture and running in circles. She is whimpering and clawing at me for help and shaking. I have talked to 2 vets and they both said this is a toxic flea medicine that affects the neuro system with no antidote and I can only wash her with dish soap and give her ** and hope she comes out of it. After reading multiple complaints about this poison I am very nervous about the outcome. Many people have lost pets from this awful stuff and my hearts go out to them after this experience.

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Verified Reviewer
Original review: Aug. 15, 2017

I'm experience with my dog which is my kid the same experience everyone else is experiencing with this product! Her skin is probably on fire. She hasn't slept all night. I've given her two baths with her regular dog shampoo and thanks to all the reviews I went and bought Dawn soap and chamomile tea! It's horrible that people have lost their loved ones due to this product that is still on the market! She still hasn't been able to sit still and relax. Sentry Pro if my baby isn't going to be ok you will be getting more than a bad ** review!

Verified Reviewer
Original review: Aug. 11, 2017

I applied the above Sentry product (Fiproguard Plus Flea and Tick Squeeze) to my Coton de Tulear last night. She had a horrible reaction to pooping in the house, vomiting over six times this morning, and now is shaking (tremors). I called the company and the representative states it is unlikely a reaction to their product unless she ingested it. Which is crap. I put a portion of it on her and threw it in the tall wastebasket. She never had additional contact with the medication nor could she reach it with her legs or head. The representative said this reaction is uncommon and never had heard of this reaction. As I read this forum, obviously it does happen and not limited to my dog. The rep said she probably needs to go to the vet. Disgusting company. At least have a back-up plan so when dogs have a reaction we can curtail it from the beginning. NOT IMPRESSED and very angry with Sentry.

Verified Reviewer
Original review: Aug. 10, 2017

Two days ago I bought a Sentry flea and tick collar. I needed an affordable collar for the moment until I were to get paid the following week. I noticed that the following day my Chihuahua was not acting normal. I brushed it off due to me thinking he "marked" in my home or done something else he wasn't supposed to do. I woke up this morning and he was still acting a bit strange (his collar fell off of him last night beside the bed, but I told myself I'd put it back on him tomorrow). Things happen for a reason! I started petting my pup and I felt something around his neck, kind of like dried syrup/candy on his inner neck fur. So, I look and was horrified at what I seen. My baby has a sore on his little neck. I cringed as I parted his fur to get a clear view of this... I am truly sick at what this "flea collar" has done to my dog. This is obviously poison to animals. Yes! I should have reviewed the product first, but at that time it didn't cross my mind.

I am livid that products like these are even allowed on the shelf... But not shocked. Everyone I know always wonder why I use all natural for just about everything. I use whether my own products or for my babies. That same day that I got the Sentry flea collar I also purchased some all natural flea powder and shampoo. I wasn't able to the all natural flea tags that evening, they are $50 per tag and I have three pups. Needless to say, I took both collars off of my pups (I also had a collar on my shepherd mix pup, thank goodness he didn't develop a rash or sore). I will NEVER in my life purchase anymore products from Sentry. I will definitely be calling Sentry today and give them a picture perfect piece of my mind.

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Verified Reviewer
Original review: Aug. 8, 2017

I bought this product at Petsmart thinking it was a safe product to use on my 10 year old cat. I used other mid priced brands without any issues. I by no means wanted to go cheap but felt this product should be good at the price it was. $25 for 3 single monthly doses. I applied on the back of the neck between the shoulder blades. He seemed fine. A little groggy as usual but not out of the ordinary. I was horrified in the morning when I saw his neck with patches of missing fur and a red rash. He was upset but not physically sick but I could tell he wasn't happy with his human. I panicked but he ate his food and was acting normal without anything else but the rash. I certainly will not use this product and will be returning it back to Petsmart completely dissatisfied with the outcome. Shame on all of you that let this overpriced cheap product sell on the shelves.

Verified Reviewer
Original review: Aug. 6, 2017

About 2 hours after I applied Sentry Pro to my 60 lb boxer female she started itching and acting irritated so we kept an eye on her and gave her a **. She then fell asleep. The next day she was acting irritated again so we decided to give her a bath. After she dried we then observed her behavior to see if she was any better and she wasn't. So then we tried to give her another bath to rinse off the product. While giving her a bath, when I was rinsing her off she dropped dead in the bathtub and I had to immediately pull her out of the tub and onto the floor. I then began CPR and chest compressions and about five minutes later I was able to bring her back. We then took her to the emergency vet and after tests they decided to keep her overnight.

At around 6:30 a.m. that morning the vet called me to tell me that she had passed away. After reading the reviews and what other pet owners have gone through with this product and other flea and tick treatments it fits exactly what we went through with Lilly. I believe in my heart that this is what killed my three year old boxer. I believe flea and tick treatments are dangerous and should not be used on dogs or cats.

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Verified Reviewer
Original review: July 29, 2017

Sentry PurrScriptions - I bought this product for my 3+ month old kitten since I was bringing home another much younger, feral kitten. I bought without looking at reviews but the product *looked* trustworthy in the store. Anywho, I applied about half the dosage but the scent was still overpowering. I monitored my older kitten as much as possible but she still managed to get some in her mouth because she's a cat and she does as she pleases. She began foaming at the mouth and "chewing." I haven't noticed any major behavioral changes though save for the tension of the new kitten in her territory. I washed off as much as she would let me with Dawn but I can still smell the medication on her. It is late at night so there is no vet available. I am terrified that I will wake up to her sick, or worse. There doesn't seem to be a solution even if I do take her to the vet tomorrow. I don't know what to do.

Verified Reviewer
Original review: July 22, 2017

My 4 year old cat had snuck out into the yard a few times. So against my better judgment we decided to buy a collar to prevent fleas and ticks. I went to PetSmart and after what seemed like forever I decided to go with a collar instead of the drops. Sentry PurrScriptions, dual action with natural oils. Now when I say I obsessively Google reviews on everything, know that that is an understatement. Why I didn't review something that I was putting on one of my animals is seriously eating away at me. My cat is usually snuggled up in his bed unless he's eating, so I did not notice the reaction until it was too late.

I was feeding him today and he happened to jump up to his food and I saw that his fur in the top of his neck was gone... bald, right to the skin. His skin is severely affected and raw, and the irritation started to completely ring around his neck. I immediately took off the collar and washed him. His behavior never changed after putting it on… he acted like it wasn't even there, I just can't believe this. Then I did a search for reviews and cried seeing the reviews for this company. HOW CAN THESE PRODUCTS STILL BE ON THE SHELVES!!! Today I'm going to PetSmart, bringing the collar and packaging in with the pictures. I will show the manager the reviews from this site as well as my pictures and demand they be removed, for whatever good it will do.

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Original review: July 17, 2017

I bought 3 Sentry products. Flea meds for both my dogs and cat, also home & carpet spray. None of them work. Now my fur babies will have to wait a month before I can treat them w/ a different product. Truly dissatisfied.

Verified Reviewer
Original review: July 10, 2017

I read reviews but not on here! I bought the squeeze on for my 2 dogs and 1 cat. I am thankful my cat did not get sick like others! But it did not work at all... I just wasted $100. On all of it. Now I have to wait till I can come up with the money again. You would expect something to at least work a little bit! Don't waste your money...

Original review: July 10, 2017

After following directions my 2 cats ran around like they were on fire. I finally got them to calm down and the oily stinking Sentry flea drops was the problem. Right away I bathed them both in Dawn to get this horrible product off them while begging them to forgive me, and asking God to please not let them die from this poison I had put on them thinking I was helping care for my boys. Then I found out the complaints, how can Petsense sell this stuff.

Verified Reviewer
Original review: July 4, 2017

I bought this product at PetSmart on Saturday and put SentryPro XFT down my German Shepherd back. Within minutes my dog was running crazy scratching and whining. I thought because she is a big puppy and this was her first treatment she just maybe didn't like the feel. As the hour was passing she was acting worse and ripping out her undercoat. I looked up online then about the product and saw all the reviews in horror. I quickly got Dawn and bathed her three times. She was still miserable shaking, pacing, rapid heartbeating, whining, and now drooling uncontrollably. She didn't sleep. She was up yelping, scratching, having muscle spasms, pacing, and so on.

On Monday morning a friend stated his dog experienced the same thing with this product and recommended Burt's Bees dog shampoo. I immediately bought Burt's Bees shampoo and Benadryl. I gave her two baths with it and then gave her Benadryl. Still with little relief. She was running and yelping like she was set on fire as she was scratching out her hair. I continued to try to help her so by later in the evening I read Chamomile tea could help. So I boiled it, cooled it and started putting that on her back and giving it to her to drink. She stopped drooling. She was feeling relief as I did it but when she would get dry she was yelping in pain again here and there. I used a spray bottle to keep wetting her with the chamomile Tea. I gave her another bath in Burt's Bees and Chamomile tea. She finally fell asleep about 11:00 pm and was no longer yelping. She slept through the night.

By now Tuesday she is still not 100% but definitely feeling better! She is no longer pacing, drooling, yelping, having muscle spasms, scratching uncontrollably. She is eating and drinking fine. She is still trying to reach her back here and there licking where she was treated but it's not as often and is playing again! I'm going to continue with the Burt's Bees shampoo and Chamomile tea.

Due to all the online reviews I read I decided for my dog taking her to the vet was not worth it. So I tried other things which worked thank goodness. But I wish I would have read all the reviews before I used the product. I will say from now on I will do the research. Please beware and do not buy this product. It is very dangerous and it's the worst thing ever seeing your animal in pain helpless. It is not worth taking the risk of your animal being in pain.

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Verified Reviewer Verified Buyer
Original review: July 4, 2017

This product has made my cat VERY sick! I should have read reviews before purchasing this product because 90% of the reviews I'm reading on various sites say it has made their cats sick or in some cases, they have died. Like other reviewers, I've sent an e-mail to the company asking when are they going to improve the formula.

Verified Reviewer Verified Buyer
Original review: June 27, 2017

I was lucky to react fast to my dog's reaction over this product (Sentry Pro- flea and tick). I applied half the dosage and in the next couple of hours the poor guy wouldn't stop scratching, shaking his ears and body and jumping out his bed onto the couch or anything, running around the house desperate. As soon as I saw this reaction, I gave him a deep shower with his normal black coat shampoo, but still didn't help. At the vet they suggested bathing him with Dawn and I did, twice. Next day he went to the vet again where he was treated with antihistaminics, anti-inflammatories and another shower. He still is shaking his ears (floppy), but in better shape than the day before. This product has a warning on the back, explaining side effects such as scratching and suggest visiting the vet if worsen. If this is so, why even distribute it? Why would stores like PetSmart sell it???! Please STOP IT.

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Verified Reviewer
Original review: June 21, 2017

I bathed my Frenchie Bulldog earlier in Sentry Flea & Tick Shampoo for dogs & Puppies Sunwashed Linen Scent, because I found a tick on her after being out on the property with us. Four hours later, I notice she's very lethargic, did not come get her dinner, and her head would shake and bob, and then every 15-30 seconds she does this quick jerk backwards with her head, and her eyes wide. She's pretty much limp, her back legs are always in squat mode, even walking. She's foaming at the mouth and it is all over her chest.

SO I bathed her in the Dawn twice, THEN I used a charcoal detoxifying shampoo on her and left it on for about 15 minutes wrapped up in a towel... limp in my arms. I got some honey water down her, about a tablespoon and a ** and some cheese. Just a bit... (Make a couple "cheese balls, feed it, then squeeze some around the pill, give it, then a couple more balls for good measure). Anyways the bath seemed to help a bit, but she seems the same... not worse. I will go on to the vet in a few hours, it's 2am. I can't sleep. I'm so worried.

You know, I know a few lawyers in my immediate family that would LOVE to take on a case like this. Has anyone gone forward to sue this SENTRY company?

Well, I am going to do some more research and fact checking and see what's up, because I am very angry about this for my dog, AND ALL THE OTHER DOGS AND CATS that have DIE and/or SUFFERED by their owners purchasing their products!!! Sentry you should be ashamed of yourself and you should have had a recall and pulled this poison off the shelves. Hope everyone saved their receipts and empty bottles, vet bills, and receipts, photos, letters and documents from vets friends, pet sitters, boarding places, etc.

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Verified Reviewer
Original review: June 20, 2017

Do not buy Sentry Squeeze-On for cats!!! Applied this to my cat this morning and in less than 5 minutes I heard her crying. Went to check on her and she's hissing, panting, pupils dilated, agitated and running around the house. Behaviors I've never seen since we adopted her. Tried to carry her but she doesn't want to get touched specifically back of her neck where I applied the Sentry squeeze-on. Finally was able to get her in the bathtub after more than 15 minutes of chasing as she doesn't want me to go near her. I gave her a bath with a dish washing liquid as this product is oily followed by her Burt's Bees hypoallergenic shampoo with shea butter and honey.

I called the number on the back of the box and they sent me a form to fill out for an open investigation. I hope nothing bad happens to her. Should've searched for reviews first before using Sentry Squeeze-On on her. I made a review at PetSmart specific to this product but it is still not posted on their website. Does petsmart have anything to do with this? OTC product but so many complaints, adverse reactions & deaths and yet still on the shelf and they have so much stock too!

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Verified Reviewer
Original review: June 15, 2017

Sentry Pro XFT. Do not buy this. I bought this item at Petco. It does not work. 3 days later my dog is still in solitary confinement. She has fleas crawling all over her, eggs everywhere and itching non-stop. The products efficacy is zero out of 10. Do not waste your money.

Sentry Pet Products Company Information

Company Name:
Sentry Pet Products
Website:
www.sentrypetcare.com