Pettable Reviews
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About Pettable
Pettable provides emotional support animal (ESA) resources, such as ESA letters from licensed therapists and online psychiatric service dog training. An ESA letter may be required by a landlord to allow you to keep your support animal in housing that otherwise prohibits pets. If you're not approved for a letter, Pettable provides a full refund. If your landlord doesn't accept it, Pettable will help verify the validity of your ESA letter.
Visit pettable.com- Fast delivery (same-day letters available)
- Licensed in all 50 states
- Legally compliant for housing and protected by FHA
- 100% refund guarantee if not approved
- Free pre-screening quiz
- Can be costly
- Must be renewed
Pettable Reviews
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- 4,975,554 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 15, 2026
When I needed an ESA letter for my 50-pound mixed-breed dog I rescued, I searched for companies and found Pettable. I reached out and my interactions with the therapist went well. They were efficient too. I quickly received the letter and the quality is good. I recommended them already.
Hi Francisco,
Thank you for sharing your experience with Pettable! We’re glad you found us through your search and that the process of obtaining an ESA letter for your rescue dog went smoothly.
It’s great to hear that your consultation was positive and that you were impressed with both the speed and quality of your ESA letter. Your recommendation truly means a lot to us.
We appreciate your feedback and thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 15, 2026
I was looking for help with getting my dog an ESA thing. I had looked it up on TikTok and Pettable seemed the most reliable and not scammy. The process was easy and quick. For me to get the letter, it took less than a day. The people were also very responsive and they got back to me quickly.
Hi Megan,
Thank you for sharing your experience with Pettable! We’re so glad you found us and chose Pettable to help with certifying your dog as an ESA.
It’s wonderful to hear that the process was straightforward and efficient, and that you received your ESA letter in less than a day. Knowing that our service helped make it easier for you to keep your dog truly means a lot to us. We’re also happy to hear that our team was responsive and quick to assist throughout the process.
We truly appreciate your feedback and recommendation. Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 14, 2026
I recently moved and needed to seek emotional support to have my animals. They're both domestic cats. One is a short hair, and the other one is a long hair. The Pettable therapist was great. Her name is Gina and she was a lovely lady to speak to. She was on time and very sweet. She answered all my questions and made herself available. I had a good experience with her. The process of getting the ESA letter was very, very quick. Gina let me know when I would receive it, and it was within that window. They sent it over to my legal team and everything checked out.
Hi Liz,
Thank you for sharing such a thoughtful review of your experience with Pettable! We’re so glad you chose us based on your friends’ recommendations and that your first experience met your expectations.
It’s wonderful to hear that Gina was punctual, kind, and thorough in answering your questions, and that you received your ESA letters promptly for both of your cats. We’re especially glad everything checked out with your legal team and that the process felt easy, convenient, and timely.
We truly appreciate your feedback and are grateful for the opportunity to support you. Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 14, 2026
It was really easy to get in touch with Pettable. The therapist was very understanding of my issues. Tina spoke to me very gently. It was really nice. I received the ESA letter pretty much almost as soon as the appointment was over. It was very fast. Tina walked me through how or what it meant. She made sure to send me a copy of it before our appointment was done so that I could read over it and make sure that everything was correct. Pettable was definitely a lot cheaper than a lot of other places that I was looking at. It was still a little pricey, but it was understandable.
Hi Anjuli,
Thank you for taking the time to share such a detailed and honest review of your experience with Pettable! We’re glad to hear that the process was straightforward from the start and that your interactions with Tina felt comforting, supportive, and clear.
It’s wonderful to know that the explanation of the ESA letter, the quick delivery, and the guidance for submitting it to your housing complex all helped make things go smoothly. We also appreciate your thoughtful feedback regarding pricing and are glad you found the value and support worthwhile.
We truly appreciate your feedback and are grateful for the opportunity to support you.
Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 14, 2026
I got Pettable's ESA services for my two-year old mastiff mix Rambo. Talking to the therapist went well. It was quick and straight-to-the-point. The whole experience was efficient, personable and high quality.
Hi Sydney,
Thank you for sharing such a detailed and thoughtful review of your experience with Pettable! We’re glad you found us through your research and that your first experience with our ESA services alongside Rambo met your expectations.
It’s great to hear that your consultation with Alison was efficient and straightforward, and that you were impressed with both the speed and quality of your ESA letter. We’re happy everything has gone smoothly using the letter for school, and we’ll be here to support you when you need it for your landlord as well.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 13, 2026
Very quick and easy, the therapist was able to write the ESA letter for my emotional support animal. This has relieved a lot of anxiety since I needed my letter in order to move into my apartment with my emotional support animal.
Hi Libni,
Thank you for sharing your experience with Pettable! We’re so glad to hear that the process was quick and easy, and that your therapist was able to provide your ESA letter promptly.
It’s especially meaningful to know that this helped relieve your anxiety during an important move and allowed you to bring your emotional support animal with you into your apartment. Supporting our clients during these moments is exactly what we strive for.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 13, 2026
I will becoming back next year! Very simple straightforward process. My therapist was amazing! I had a little anxiety because I was in a time crunch but she was keeping communication open and explained every step of the process! Thank you.
Hi Amanda,
Thank you for sharing your glowing review of your experience with us! We are thrilled to hear that the process was simple and straightforward, and that your therapist provided the guidance and communication you needed, especially while you were on a tight schedule.
It’s great to know that you had such a positive interaction with your therapist, and we appreciate your plan to return next year. Providing a supportive and seamless experience is what we strive for, and your feedback reinforces our efforts in this area.
We look forward to welcoming you back again soon. Thank you for trusting us with your journey!
Warm regards,The Pettable Team
Reviewed Jan. 10, 2026
This is my third year I’ve renewed with Pettable. Thankfully I’ve had the same therapist all three years. It’s been easy to do business with them since day one. I don’t know that there is anything they could change, as far as I’m concerned, to do better. Until I purchase a home, if I ever decide to, I will continue to stay with Pettable.
Hi April,
Thank you for sharing such a thoughtful and loyal review of your experience with Pettable! We’re truly grateful that you’ve trusted us for three years and that having the same therapist each time has helped make the process comfortable and consistent for you.
It’s wonderful to hear that working with Pettable has been easy since day one and that you feel fully supported with no changes needed. Your continued trust means so much to our team, and we’re honored to support you for as long as you need us.
We sincerely appreciate your feedback and look forward to continuing to be here for you. Thank you again for choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 2, 2026
Dr ** was incredibly helpful and supportive. This is obviously a sensitive subject and she was so graceful in how she asked questioned and answers my questions. I couldn’t be more thankful for her and Pettable with how proactive they were. Now with my ESA, I feel so much more supported and stable.
Hi Riley,
Thank you for sharing such a thoughtful review of your experience with Pettable! We’re so glad to hear that Dr. Taylor was helpful, supportive, and handled the process with care and grace.
It’s wonderful to know that our proactive approach helped you feel more supported and stable with your ESA. Providing compassionate, professional guidance for sensitive matters is very important to us, and we’re thrilled it made a difference for you.
We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 2, 2026
The process was very easy. The therapist listened and was very helpful. They also made sure to send reminders for my appointment. The paperwork was also easy to fill out and understand. I especially appreciated a money-back guarantee. I am so glad my cats are official ESA pets.
Hi Tiffany,
Thank you for sharing such a wonderful review of your experience with Pettable! We’re delighted to hear that the process was easy, that your therapist was attentive and helpful, and that our reminders and clear paperwork made everything smooth.
It’s great to know that our money-back guarantee gave you added confidence and that your cats are now officially recognized as ESA pets. Helping our clients feel supported and reassured throughout the process is exactly what we aim for.
We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Jan. 2, 2026
This service was the best. Worth the money. Received my call from a licensed provider. My letter came within hours after my Appointment. So professional. My management company approved my letter and I won’t have to pay any pet fees. Thank you. I’m so grateful to have my pet. She truly is my emotional support animal.
Hi Kendell,
Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that the process was professional, quick, and worthwhile, and that your ESA letter was approved by your management company without any pet fees.
It’s fantastic to know that your pet is officially recognized as your emotional support animal and that we could help make that happen smoothly. Helping clients stay with their beloved pets is exactly why we do what we do.
We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team

Reviewed Dec. 20, 2025
Filling out the application and before work is very nice and easy, however the therapist who I spoke to was very rude and told me I wasn’t going to be able to get a letter and should move somewhere else. This has been deeply troubling as I feel I’ve spent my money on nothing and have not received a refund as well as been completely dejected by a supposedly helpful company. Would not recommend.
Hi TheOblivious Taryn,
Thank you for sharing your thoughtful feedback. We’re glad to hear that the setup process and your initial conversation with your clinician felt thorough and supportive. That said, we’re sorry to hear about the difficulty you experienced with follow-up communication. We understand how frustrating that can be, especially when a university or housing provider has additional questions.
Our support team is always here to help bridge that gap and assist with verification or clarification when needed, and we appreciate you recognizing their responsiveness. Your feedback about the disconnect between clinician follow-up and support communication is important to us and will be shared internally so we can continue improving coordination.
If you’re still needing assistance or have outstanding questions from your university, please don’t hesitate to reach out to us directly at support@pettable.com or (855) 920-0323. We’re happy to help ensure everything is addressed.
Warm regards,The Pettable Team
Reviewed Dec. 13, 2025
Pettable was very easy and quick to use. I got my phone call interview scheduled right away and had the consultation. I felt understood and that my needs were clearly met. I received the document in a timely manner and the document was very thorough and well written.
Hi Rebecca,
Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that scheduling your consultation was quick and easy, and that you felt understood throughout the process.
It’s fantastic to know that your ESA document was thorough, well-written, and delivered in a timely manner. Providing clear and effective support for our clients is always our goal, and we’re glad we could meet your needs.
We truly appreciate your feedback and look forward to continuing to support you!
Warm regards,The Pettable Team
Reviewed Dec. 12, 2025
I contacted this organization and they promptly got back with me. Set up an appointment. Made everything easy and smooth. I double checked the information in the letter everything was accurate into a T. I will definitely use this organization again and recommended to a family and friends. Kudos to you guys. Thank you for everything.
Hi Theresa,
Thank you for sharing such a wonderful review of your experience with Pettable! We’re delighted to hear that our team was prompt, thorough, and made the process easy and smooth for you.
It’s fantastic to know that all the information in your ESA letter was accurate and that you feel confident recommending us to your family and friends. Your kind words and support mean a lot to our team!
We truly appreciate your feedback and look forward to continuing to support you. Thank you again for choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Dec. 11, 2025
Really helpful and Really professional. Thank you. If someone need help for dogs service this is the place. Unbelievable. They take off my problem when I was need the new rental house with 2 dogs and everyone give to me a problem. Now No more problems for me.
Hi William,
Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that our team was able to provide professional and helpful support, especially during a stressful time with your new rental and two dogs.
It’s fantastic to know that we could help remove the obstacles you were facing and make the process smooth for you. Helping our clients enjoy peace of mind with their pets is exactly what we strive for.
We truly appreciate your feedback and look forward to continuing to support you. Thank you again for choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Dec. 7, 2025
This was a great program, great to feel more prepared for traveling with your service dog. I feel more confident to navigate airline travel with my service dog after completing this course. They even show how to train a queue for deep pressure stimulation (DPS).
Hi Molly,
Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that the program helped you feel more prepared and confident for traveling with your service dog.
It’s fantastic to know that the course provided practical guidance, including training a queue for deep pressure stimulation (DPS), to support you and your dog effectively. Helping our clients feel ready and empowered is exactly what we aim for.
We truly appreciate your feedback and look forward to continuing to support you. Thank you again for choosing Pettable for your service dog training needs!
Warm regards,The Pettable Team

Reviewed Dec. 6, 2025
I was not aware that when I renew my ESA letter it renews it that day every time I get an email telling me to renew my ESA letter it seems urgent and I set my appointment for as soon as possible thinking that it's just going to renew on the day that my letter is up not knowing that it's going to restart the clock so I got my original Esa letter at the end of February and 2024 then got notification in 2025 that it was about to run out and did it in January and then got notification in November of 2025 stating I had 45 days until my letter was up and I needed to renew so I renewed it as soon as possible to get it taken care of so I didn't forget to do it and lose my ESA and now my letter is going to be due for renewal on November 30th of 2026 so I lost something like 3 months in the process of the length of my letters being up to date if that makes sense.
It would have been nice if it just renewed when the original one is up I feel like even though I got a discount to pay $99 at $50 off it's like I didn't even get that $50 off because I'm going to have to renew in November next year. I've learned my lesson and I'm going to keep using this company because it's great otherwise but I'm very disappointed because it was not explained to me and there was no disclaimer anywhere. I feel like I was taken advantage of a little bit.
Hi Ashley,
Thank you for taking the time to share your experience and for your honest feedback. We completely understand how confusing it can be when renewal timing affects the overall length of your ESA letter. Our system is designed to renew your ESA letter immediately upon completion of the renewal process, which is intended to ensure your documentation remains current without any gap in coverage but we understand how this can feel like it shortens the effective term of your letter if you renew early.We truly appreciate you continuing to trust Pettable despite this frustration, and your feedback is extremely valuable. We’ll be reviewing our renewal notifications and communication to make sure future clients better understand how the timing works so there’s no confusion.
If you have any questions or would like further clarification on renewal timing or your account, please don’t hesitate to contact us at support@pettable.com or (855) 920-0323. We’re happy to walk through the process and ensure you feel confident about your ESA letters moving forward.
Warm regards,The Pettable Team
Reviewed Nov. 26, 2025
I was a little nervous at first because I wasn’t sure if my letter would be accepted by my landlord or not, but I had no problems, and it was accepted almost immediately. The process was really simple and easy and I was able to get a call from a therapist very quickly after I signed up!!
Hi Isabelle,
Thank you for sharing your experience! We’re pleased to hear that the process was simple, and that your landlord accepted your letter without any issues. It's great to know you could connect with a therapist so quickly after sign-up. Providing a seamless and efficient service is a priority for us, and we're thrilled to have met your expectations.
If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your trust in us!
With gratitude,The Pettable Team
Reviewed Nov. 26, 2025
This is the second year I’ve used this company and I have nothing but good things to say about them. Awesome service and very quick. Very attentive to your needs. Good customer service. I would definitely recommend them to everyone. Look forward to using them again.
Hi Emma,
Thank you for taking the time to share your positive experience with us year after year. We're delighted to hear that you've found our service quick and attentive to your needs. Your recommendation means a lot to us, and we're thrilled that our team met your expectations in providing good customer service.
We appreciate your ongoing trust and look forward to serving you again in the future. Once again, thank you for choosing Pettable!
Warmest regards,The Pettable Team
Reviewed Nov. 25, 2025
I highly recommend Pettable for anyone needing verification of their need for their pet. The therapists are quick to respond and very understanding. The process is easy and can be done online, which makes it easy to find an appointment. They also provide additional resources to help both with your pet and your mental health.
Hi Kevin,
Thank you so much for taking the time to share your wonderful feedback about Pettable! We're delighted to hear that our process was convenient and easy to complete online. It’s fantastic to know that our therapists provided prompt, understanding, and reassuring support to meet your needs.
We're thrilled our additional resources contributes positively to both your pet’s and your mental wellbeing. We really appreciate your recommendation and support as we continue to make the process as stress-free as possible for every client.
Thank you for choosing Pettable for your ESA needs!
Best regards,The Pettable Team
Reviewed Nov. 22, 2025
Two and a half years ago, we adopted a Golden Retriever, and it was something that was needed for me. It's changed my life drastically, and a very close family friend told us about Pettable and the services they provide. We went about seeking it, and the therapist was understanding. To get the letter at my end, it took less than an hour. It was sent by email. While I don't know whether the price is high or low, there still could be some scope of improvement there.
Hi Abhishek,
Thank you for taking the time to share such a thorough review of your experience with Pettable! It's wonderful to hear that the process was seamless and that you found our service efficient, particularly how quickly you received your ESA letter. We're delighted that the interaction resulted in presenting the letter to your landlord without any hassle.
We understand the importance and positive impact of having an emotional support animal, and we're honored to be part of facilitating such a meaningful change. We appreciate your feedback regarding our pricing and strive continually for improvement while maintaining a high level of service. Your endorsement means a great deal to us. Thank you for recommending Pettable!
Warm regards,The Pettable Team
Reviewed Nov. 22, 2025
Our experience with Pettable was good except for one incident. It took five days for me to get a document that I needed, and it made me lose the house I applied for. Not quite happy. But my experience with their therapist was great. I was just frustrated because she had a family thing and it delayed things for me. But I understand.
Hi Stephanie,
Thank you for sharing your experience with Pettable and for using our ESA service for the first time. We appreciate your understanding regarding the unfortunate delay in receiving your document, and we're genuinely sorry for how it impacted your housing opportunity. While hiccups occasionally happen, we're pleased that you still found value in the quality of the letter and overall service provided.
It’s wonderful to hear that our therapist was both personable and effective despite the unexpected delay on her end. Your satisfaction with the outcome and the reviewed decision about choosing our service over others you considered is truly valued.
We're delighted an emotional support animal is making a positive difference in your quality of life. Thank you for your understanding and advocacy despite the delays. We're always striving for timely delivery while ensuring everything is handled professionally. Once again, thank you for choosing Pettable!
Warm regards,The Pettable Team
Reviewed Nov. 22, 2025
Process was easy to understand, follow and set up appointment. There were many time choices for appointments. Therapist listened and asked thorough questions. I received my ESA letter quickly within the time frame. I recommend using! Thank you for offering this option! I appreciate it!
Hi Sheri,
Thank you so much for sharing your positive experience with us! We’re delighted to hear that you found the process of setting up your appointment easy and appreciate the range of available times to accommodate your schedule. It’s wonderful to know that our therapist was attentive and thorough during your meeting.
Receiving your ESA letter quickly and efficiently is exactly the level of service we strive to provide, and we’re overjoyed that you were satisfied with the outcome. Your recommendation and appreciation mean a lot to us, and we're grateful for your kind words.
Thank you for choosing Pettable! Should you have any further needs, please don’t hesitate to reach out.
Warm regards,The Pettable Team
Reviewed Nov. 21, 2025
I sought out Pettable's ESA services to get approved for my apartment. The therapist was really nice and she helped out. She was very quick with response, too. She was also straight to the point. The letter was well-written and the cost was cheaper than paying the Pet Range.
Hi Konner,
Thank you for sharing your wonderful experience with Pettable's ESA services. We're delighted to hear that the process was seamless for you and that you had such positive interactions with your assigned therapist. It's fantastic that you received your ESA letter quickly and without any difficulties when presenting it to your landlord. We strive to combine thorough and caring service with speed and efficiency, so it's truly rewarding to hear about the positive impact this has on the lives of clients like you. We’re joyous to have met your expectations in these aspects.
We appreciate your trust in Pettable, thank you for choosing us to aid you in living comfortably with your Calico. We're always here when you, or anyone you know, might need support!
Best regards,The Pettable Team
Reviewed Nov. 20, 2025
I have worked with Pettable for 3yrs. Now, it is a lifesaver for me,, I suffer from major depression, and going thru Pettable, I can take my little dog when we travel, which isn't very often, and working with Christopher, he is wonderful to talk to, I wish I had a counselor here like him.
Hi Tina,
Thank you for sharing your heartwarming feedback and it's wonderful to hear how Pettable has positively impacted your journey over the past three years. We are thrilled that we've been able to support you and your dog during your travels and offer some meaningful respite through our services. It's fantastic to hear about your positive interactions with Christopher as well, who ensures your experience with us remains supportive and thoughtful.
Your story is inspiring, and validates our commitment to providing you with the necessary resources and compassionate professionals each step of the way. We hope that we can continue to serve and assist in your future journeys.
Thank you for being a valued member of the Pettable community!
Warm regards,The Pettable Team
Reviewed Nov. 17, 2025
The whole process was simple and easy, from filling out the proper forms, to making an appointment, to receiving my letter. The therapist I made an appointment with was very professional. Everything went smoothly and my landlord accepted my letter without any issues.
Hi Alainna,
Thank you for sharing your experience! We’re so happy to hear that the entire process, from completing the forms to receiving your ESA letter was smooth and stress-free. It’s wonderful that your therapist provided professional support and that your landlord accepted your letter without any issues. Our goal is to make the ESA process as simple and seamless as possible, and we’re glad we could deliver that for you.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Nov. 15, 2025
I used Pettable.com in 2025 hoping their ESA letter would help with my rental application, but it completely backfired. The landlord immediately flagged the letter as fake and said it didn’t meet any of the required housing standards. Because of that, my application was rejected on the spot. Pettable claims their letters are compliant and written by licensed professionals, but what I received looked generic and poorly done. When I contacted support, they kept sending copy-paste messages and refused to offer any real help or a refund. This whole experience felt like a scam, and it left me stressed, embarrassed, and still without housing. If you need a legitimate ESA letter for renting, avoid Pettable.com — it’s not worth the risk.
Hi Drein,
We’re very sorry to hear about your experience and the frustration it caused. We understand how stressful it can be when a housing application is impacted, and we sincerely apologize that the process didn’t meet your expectations. Pettable letters are written and reviewed by licensed clinicians in accordance with federal Fair Housing guidelines, but we recognize that every landlord has unique requirements and some may request additional verification or clarification.
We want to make this right and provide the support you need. Please reach out to us directly at support@pettable.com or call (855) 920-0323 so we can review your case, address any concerns, and explore how to assist you further.
Thank you for bringing this to our attention. Your feedback helps us improve our processes and support for all clients.
Sincerely,The Pettable Team
Reviewed Nov. 14, 2025
Pettable is an amazing service. I am currently moving and had a hard time finding a location that would accept my malamute mix pup. Pettable made getting an ESA less stressful. They explained the process to me and connected me with a provider in my area very quickly! The therapist I spoke to was kind and caring. She took the time to listen and validate me.
Hi Daisy,
Thank you for sharing your experience! We’re so glad Pettable could make the process of obtaining an ESA less stressful for you and your pup. It’s wonderful to hear that your therapist was kind, caring, and took the time to listen and validate your concerns. Creating a supportive experience is exactly what we aim for. We’re thrilled that we could help you feel confident and supported during your move.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Nov. 14, 2025
Very good experience. The licensed therapist was kind, compassionate and understood my past experiences causing my anxiety and the need for me to have my ESA. This was a very easy process. This was my second time using Pettable and I was able to speak to the same therapist, who was already familiar with my situation. I will continue using Pettable for future needs.
Hi Connie,
We’re so happy to hear about your positive experience! It’s wonderful that you were able to connect with the same licensed therapist who already understood your situation, making the process even smoother and more comfortable. We strive to provide compassionate and efficient support for every ESA need, and we’re glad we could make this experience easy and reassuring for you. Your continued trust means a lot to us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team

Reviewed Nov. 11, 2025
Disappointed that I paid to expedite this service for my renewal as offered but nowhere does the site tell you that if you live in CA., It will take thirty days plus to complete as you need to meet with a therapist and wait an additional thirty days for them to complete a follow up appointment in order to submit a decision and or sign off on the request. The previous time I applied, I lived in GA and completed within 48 hours. But then moved to CA and had to meet with a therapist (which was fine and she was great) only then to find out it would take another thirty days. Paying for the expedited service should not be an option under these circumstances since no such opportunity exists. I wasted the money.
Hi T B,
Thank you for sharing your experience and feedback. We’re truly sorry for the frustration caused by the difference in processing times for California ESA renewals. California law requires an additional follow-up with a licensed therapist for certain evaluations, which can extend the timeline beyond the expedited 24–48 hour service available in other states. We understand how disappointing this can be, especially when you were expecting the same turnaround as your previous experience in Georgia.
We appreciate your feedback and will use it to improve clarity around state-specific timelines on our site. If you have any questions or would like to discuss your case further, please reach out to us at support@pettable.com or call (855) 920-0323 — we’re here to help and ensure you get the support you need.
Warm regards,The Pettable Team
Reviewed Nov. 11, 2025
I read some reviews and saw that Pettable was easy to work with and actually had qualified medical professionals. Pettable was easy to work with, which is definitely a positive. Also, my therapist was fantastic.
Hi Kevin,
Thank you so much for sharing your experience! We’re thrilled to hear that your interaction with our therapist was fantastic and that you received your ESA letter so quickly. Making the process smooth, efficient, and stress-free is exactly what we aim for, and it’s wonderful to know we were able to meet your expectations. Your feedback means a lot to us.
Thank you for trusting Pettable for your ESA needs!
Best regards,The Pettable Team
Reviewed Nov. 9, 2025
Amazing service and the doctor I spoke to Nicole ** was amazing as well. Very kind. Got my ESA letter in about 5 minutes and it is 100% legit. I was skeptical at first because I had read some reviews that were not great but everything went perfectly and I would use them again in the future to renew my ESA letters. I appreciate a job well done! Thank you.
Hi Kristina,
Thank you so much for taking the time to share your thoughts! We’re delighted to hear that both our service and Nicole impressed you with their efficiency and kindness in delivering your ESA letter. It's wonderful to know your skepticism was dispelled and you’re pleased with the 100% legitimacy and speed of the process.
We're thrilled you would choose to work with us again as that truly means a lot. If you decide to renew in the future or need further assistance, don’t hesitate to reach out.
Thanks again for putting your trust in us!
Best regards,The Pettable Team
Reviewed Nov. 6, 2025
Pettable exceeded my expectations with their outstanding service and lightning-fast turnaround! The entire process was smooth, professional, and stress-free. Their team was responsive, knowledgeable, and truly committed to helping me every step of the way. I’m extremely satisfied and will continue to use Pettable for all my future needs. I highly recommend them to anyone looking for reliable and efficient service! Shout out to Kya **!
Hi Warawan,
Thank you so much for the review and enthusiastic recommendation! We are absolutely glad to hear that our service exceeded your expectations with our smooth, professional, and efficient approach. It's fantastic to know that our team's responsiveness and commitment made your experience stress-free and enjoyable.
Your kind words mean a lot to us and reinforcing your intent to use our services in the future brings us immense satisfaction. Special recognition about our team members is always appreciated and motivates us to maintain the highest standards.
Thanks once again for your vote of confidence and for choosing Pettable for your needs. We look forward to supporting you every step of the way next time!
Best regards,The Pettable Team
Reviewed Nov. 4, 2025
We were getting an apartment. And if we had our animals registered as ESA, it would reduce our pet rent. We've looked through the benefits of them and Pettable looked like it was the most user-friendly. We set up an appointment, they reached out to us. They called, had a good 30 to 45-minute conversation with the therapist and went over everything. About 24 hours later, we had our ESA letter. We uploaded it online and it was great. Just helps you to solidify why you have the emotional support animal. Definitely changed my life for the better.
Hi Cody,
Thank you for sharing such a wonderful and detailed review of your experience with Pettable! We’re thrilled to learn that our service helped make the process of registering your animals as emotional support animals user-friendly and efficient.
It’s fantastic to hear about your smooth conversation with the therapist and how quickly you received your ESA letter. Making the process seamless and effective for our clients is a key aim for us, and it’s great to know we succeeded in assisting you with solidifying your ESA requirements in a manner accepted swiftly by your landlord.
We truly appreciate your feedback and look forward to continuing to support you now and in the future. Thank you again for choosing Pettable to meet your ESA needs!
Warm regards,The Pettable Team
Reviewed Nov. 4, 2025
A lot of times, anxiety is a thing that a lot of people don't know how to deal with themselves and emotional support animals, or any pets in general, are good at it without knowing. Once I got to college, I looked to get an emotional support animal and I heard about Pettable from my mom because we did this for my sister too. We went to the same company and it was super simple and quick. The therapist was really nice. I gave her a call and she was a little late, but I was okay because I wasn't busy. She was really open, got to the point, and asked the questions. I told her and she sent over a letter within 24 hours. I sent the letter to the place I needed it for and they accepted it. If anyone needed an ESA letter, I would definitely recommend Pettable.
Hi Patrick,
Thank you for sharing your detailed experience and for trusting Pettable for your ESA needs. We’re so glad to hear that both you and your family have had positive experiences with us, and that you received your ESA documentation quickly and without any issues. It’s wonderful that presenting your letter was smooth and stress-free, and that your therapist provided friendly and efficient support, even with a slight delay at the start.
We truly appreciate your thoughtful feedback about pricing and are always looking for ways to improve accessibility while maintaining the highest level of service. It’s also heartwarming to hear how your emotional support animal has made a real difference in helping manage anxiety as that connection is exactly why we do what we do.
Thank you again for allowing us to be part of your ESA journey.
Best regards,The Pettable Team
Reviewed Nov. 2, 2025
Pettable was really helpful for me because I didn't have access to my care at the time. Everything went really well. It was a pretty quick turnaround. It all felt legit. So, I was happy with it. I'd recommend it if people are in a situation similar to mine where they lose coverage and don't know what to do.
Hi Tyler,
Thank you for sharing your thoughtful feedback and for trusting Pettable for your ESA needs. We completely understand how stressful it can be to lose access to your regular therapist, especially during a lapse in insurance coverage. We’re so glad that Pettable was able to offer a smooth, effective, and reassuring solution during that time.
It’s wonderful to hear that your experience communicating with our therapist was straightforward and valuable, and that the quick turnaround helped bring you peace of mind. We also appreciate your honesty about your initial skepticism — many people feel the same way at first, and we’re happy to know that your experience left you feeling confident in the legitimacy and care of our process.
Your story will be so encouraging to others who might be in a similar position, and we’re truly honored to have earned your trust and recommendation!
Best regards,The Pettable Team
Reviewed Nov. 2, 2025
I was interested in getting my dog as an emotional support animal. So, I was just looking at a few avenues and I looked up some videos. And Pettable had really, really good reviews. Their process was super easy.
Something that I absolutely love was there was nice payment plans with the therapist. Their site is also super easy to read and it’s really user-friendly. Any time I'm on the phone with the therapist, she was super helpful. I never felt super overwhelmed. Any time that I was confused, questions were always answered. I got my letter within 14 days from the time that I heard about this site to the time that I applied and talked to the therapist.
Hi Laila,
Thank you so much for sharing your wonderful experience with us! We’re so happy to hear that the process with Pettable felt straightforward, efficient, and stress-free from start to finish. It’s great to know that our flexible payment plans worked well for you and that you found the website simple and easy to navigate. We truly aim to make every step as clear and accessible as possible.
We’re especially glad that your therapist provided such caring and supportive guidance, ensuring you never felt overwhelmed during the process. Your kind words and recommendation mean so much to us. It’s our honor to have exceeded your expectations and to support you in securing the comfort and peace of mind that come with your ESA documentation.
Once again, thank you for choosing Pettable!
With appreciation,The Pettable Team
Reviewed Nov. 2, 2025
I googled reliable sources for ESA letters and I found Pettable to be one of the highest recommended online. I applied for a letter and between doing the paperwork and having the conversation, the whole process took about two days. Everything was streamlined and straightforward. It was really simple and not very stressful to deal with. The cost was also great, and the therapist was amazing. I recommend Pettable to other people frequently.
Hi Jacob,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Pettable made the process of obtaining your ESA letter quick, easy, and stress-free. It’s great to know that everything was completed efficiently within just a couple of days.
We’re also so happy that you found real value in the service and that your therapist provided the care and professionalism you needed to make the experience smooth and comfortable. Your willingness to recommend Pettable to others means so much to our team—it’s the greatest compliment we could receive.
We’re grateful for your trust and so glad we could support you and your ESA through this process. Thank you for trusting Pettable with your ESA needs!
Best regards,The Pettable Team
Reviewed Nov. 2, 2025
I did the process online and it was pretty easy and straightforward. We did the consultation for about 30 minutes and it was wonderful. There was a minor issue at first. I had to edit a document, but they replied within 40 hours.
Hi Tessa,
Thank you so much for taking the time to share your thoughtful review. We’re delighted to hear that Pettable’s online process met your needs and made it easy to obtain your service animal certification. Convenience and clarity are two things we strive for, so it’s great to know that being able to complete everything online made the experience smooth and stress-free for you.
We’re also so glad that your consultation with the therapist was a positive one. It’s wonderful to hear that they were kind, professional, and attentive throughout the session, ensuring your documentation was properly handled. While we regret the minor issue with your document, we’re happy our team was able to resolve it promptly and to your satisfaction — responsiveness and care are priorities for us when it comes to supporting our clients.
We truly appreciate your trust and feedback, and we’re thrilled that your experience with Pettable left such a positive impression.
Thank you for trusting Pettable with your ESA needs!
With appreciation,The Pettable Team
Reviewed Nov. 1, 2025
My experience with Pettable was very quick and the rep I worked with was very kind. The cost was affordable and it was effective. I would recommend it to anybody who needs to quickly get an ESA letter for renting.
Hi Cheyenne,
Thank you so much for sharing your experience with us! We’re so happy to hear that you found Pettable’s process easy, pleasant, and efficient. It’s wonderful to know that connecting with your therapist was quick and that they treated you with such kindness and care throughout your session.
We’re also glad that you found the cost reasonable and the entire process hassle-free. Our team works hard to make obtaining an ESA letter straightforward and stress-free, while ensuring the highest standards of professionalism and compassion.
Your kind recommendation means so much to us, and we’re grateful you chose Pettable to assist you during this important step. We’re always here if you ever need support again in the future.
Thank you for trusting Pettable with your ESA needs!
Best regards,The Pettable Team
Reviewed Nov. 1, 2025
Pettable was great. I got a licensed, knowledgeable therapist out of it that I can click with and trust. Initially, I scheduled an appointment with her and told her what was going on. From there, she was able to form a treatment plan on what she thinks works best for me as far as the mental issues I have going on. We've been communicating going forward. Overall, Pettable is for people who need it and can't afford to go to a therapist that's gonna cost so much money.
Hi Christina,
Thank you so much for taking the time to share such a detailed and heartfelt review. We’re truly grateful to hear that your experience with Pettable has been both positive and meaningful. It’s wonderful to know that you were matched with a licensed therapist who was not only understanding but also took the time to create a treatment plan tailored specifically to your needs. That level of individualized care is something we deeply value, and we’re thrilled it made a difference for you.
We’re also so glad that the continuous communication and support have been helpful in addressing your mental health concerns. Hearing that the process was smooth, professional, and accessible without the financial strain of traditional therapy means a lot to our team as we work to make quality care and ESA accommodations more approachable for everyone who needs them.
Your confidence in recommending Pettable truly warms our hearts. Thank you for allowing us to be part of your wellness journey and for trusting us to provide the support you and your ESA deserve. Thank you for trusting Pettable with your ESA needs
With appreciation,The Pettable Team
Reviewed Nov. 1, 2025
I found out about Pettable from a neighbor in my apartment and the price was a bit on the higher side, but the process was easy. I scheduled an appointment for a week out, but it didn't take very long. Plus, my apartment accepted my letter.
Hi Gabrielle,
Thank you so much for sharing your thoughtful feedback. We’re happy to hear that your experience with Pettable’s process was smooth and that your apartment accepted your ESA letter without any issues. It’s great to know that scheduling your consultation was easy and that everything moved efficiently from start to finish as that’s exactly the experience we aim to provide.
We also appreciate your honesty regarding pricing. While our service includes access to licensed clinicians, guaranteed legal compliance for housing, and ongoing support in case any issues arise with landlords, we understand that the yearly renewal model can feel costly for some clients. Your feedback is invaluable and helps us continue to evaluate our pricing structure while maintaining the quality and legitimacy of our service.
Thank you for trusting Pettable with your ESA needs!
With appreciation,The Pettable Team
Reviewed Oct. 27, 2025
Process was easy, connected me with a real therapist and they gave me a real verification for a ESA letter for my state. My apartments use petscreening, the Pettable way worked for me. Would highly recommend using this service to anyone and everyone over any other ESA letter sites available.
Hi Michael,
We’re so glad to hear that you had such a smooth and successful experience with Pettable! It’s great to know that you were connected with a licensed therapist and received a verified ESA letter that worked perfectly for your state and apartment’s PetScreening process. We take pride in ensuring that our clients receive legitimate, state-compliant documentation and professional support throughout the entire process.
Your recommendation truly means the world to us, knowing that you’d choose Pettable over other ESA services is the highest compliment we could receive.
Once again, thank you for choosing Pettable!
Warmest regards,The Pettable Team
Reviewed Oct. 27, 2025
Pettable was super easy to use. I was able to get in contact with a therapist within the same week, there were even appointments available the same day. Pettable also has a guaranty that if for any reason you are not approved you will received a full refund which gave a sense of relief!
Hi Stephanie,
We’re so happy to hear that you had such a positive experience with Pettable! It’s great to know that you found our platform easy to use and were able to connect with a therapist so quickly even within the same day. We completely understand how reassuring it can be to have that sense of relief from our satisfaction guarantee, and we’re glad it gave you confidence throughout the process.
Your feedback means a lot to us, and we’re grateful that you chose Pettable for your ESA needs.
Once again, thank you for choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Oct. 21, 2025
This training program was a great tool for training my Pug! Although she was already obedient; much of the material provided in the videos allowed us to perfect other areas of assistance. The programs were informative and easy to follow. Allowing me to save for later reference was also very helpful.
Hi Christy,
Thank you so much for sharing your experience! We’re thrilled to hear that the training program helped you and your Pug fine-tune her skills, even with her already being obedient. That’s exactly what we aim for — giving pet parents practical, easy-to-follow tools that can build on a strong foundation. We’re especially glad you found the ability to save the videos helpful for ongoing reference!
Thank you again for trusting Pettable for your ESA needs.
Warmly,The Pettable Team
Reviewed Oct. 21, 2025
Straightforward and easy to understand terms and conditions. The offer of the subscription did feel a little pushy and scammy. However, having the option to pay in full made me more comfortable. I also appreciated the guarantee that my ESA letter would be accepted by a landlord, or I would get my money back. The total cost of the letter is so much more affordable than pet deposits and rent. So incredibly thankful! The therapist I worked with was kind and professional. Setting my appointment and receiving my letter was timely. I will definitely be recommending this service to friends and family.
Hi Nikkole,
Thank you so much for your honest feedback and for trusting Pettable for your ESA needs. We’re glad to hear that you found our terms and conditions easy to understand, and that paying in full helped you feel more confident moving forward. We also appreciate your comments about the subscription offer. We’re always working to improve how we present our options and make sure everything feels clear and comfortable for our clients.
It’s great to know that the affordability of our service and the guarantee gave you peace of mind, and we're thrilled your experience with your therapist was professional and timely. Helping you get the support you need without the extra stress is exactly what we aim for.
Thank you again for choosing Pettable, and for recommending us to others. That truly means a lot.
Warmly,The Pettable Team
Reviewed Oct. 20, 2025
I had an amazing experience with Pettable. The process was straightforward. Speaking with Sarah was comforting. She reviewed all necessary documents beforehand to have a good read on who I am and my situation. She was eager to efficiently help my dogs and family. Thank you!
Hi Kortnie,
We’re so glad to hear that you had an amazing experience with Pettable! It’s wonderful that Sarah made the process straightforward and comforting for you. Knowing she took the time to review your documents and understand your situation before your session shows the care and dedication we strive to provide for every client. We’re thrilled she was able to help your dogs and family efficiently and compassionately.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Oct. 14, 2025
This process has been very informative. I have found Customer Service to be very knowledgeable. Any questions or concerns that I had were addressed very quickly. This was a new process for me so I wanted to make sure that I was handling all my requirements. CS was right there for me. I have and will continue to HIGHLY recommend this company.
Hi Donna,
Thank you for trusting Pettable for your ESA needs! We’re so glad to hear that you found the process informative and that our Customer Service team was able to support you every step of the way. It’s wonderful to know that your questions and concerns were addressed quickly and that you felt confident throughout a process that was new to you.
Your kind words and high recommendation mean so much to our team — we truly appreciate the trust you’ve placed in us and are honored to have been part of your ESA journey.
Warm regards,The Pettable Team
Reviewed Oct. 14, 2025
I heard about Pettable through a friend, during a time I had lost a best friend, a grandparent and a fur baby in a span of a few months of each other, on top of that I had to move because of increased housing costs, in that time frame my mental state went into an all-time low and the only being that kept my head on straight was my dog at the time Fern, who I inherited from the friend that passed. When I told a friend about how scared I was of losing her because of the move she suggested Pettable and turn Fern into an ESA animal again (she originally was an ESA to my best friend that passed away). At first, I didn't think I fit the criteria until I talked to my first point of contact at Pettable. Right at the gate the person was empathetic towards my worries of losing Fern right down to my mental state after that I knew I was in good hands.
Hi Danya,
Thank you for trusting Pettable for your ESA needs and for sharing such a moving story with us. We’re truly sorry for the losses you’ve experienced. It means so much to hear that Fern has been a source of strength, comfort, and love through such a difficult time. Pets truly have an incredible way of helping us heal and stay grounded.
We’re deeply touched to know that our team’s empathy and support made you feel cared for and understood from the very beginning. That’s exactly what we strive for, to provide not just a service, but compassion and reassurance when it’s needed most.
We’re honored to have helped you keep Fern by your side, continuing the bond she first shared with your friend. Thank you for allowing Pettable to be part of such a meaningful chapter in your journey.
With heartfelt care,The Pettable Team
Reviewed Oct. 14, 2025
My experience signing up and going through the ESA letter process was quick and efficient. I also appreciated the 15% discount I received from Pettable, although I had to ask for the discount code since it wasn't advertised. My only wish, really, is that the language in the letter didn't emphasize the one-year timeframe for renewal. While my partner's condo management said they would accept the letter, the fact that it clearly specifies it expires after one year means I will have to go through this process again next year. If the letter didn't specify an expiration date, the condo management said they wouldn't require the ESA be re-issued after a year.
Hi Aaron,
Thank you for trusting Pettable for your ESA needs and for sharing your thoughtful feedback. We’re so glad to hear that your experience was quick, efficient, and that you were able to take advantage of the 15% discount. Your input about the renewal language in the letter is greatly appreciated. We understand how important flexibility is when working with housing providers.
While federal guidelines don’t require annual renewals, many housing authorities and property managers prefer the documentation to reflect current clinical assessments. That’s why our letters specify a one-year timeframe, ensuring compliance and protecting your rights under the Fair Housing Act.
We truly appreciate your understanding and your trust in our process. It’s great to know your partner’s condo accepted the letter, and we’ll continue striving to make future renewals as smooth and affordable as possible for you.
Warm regards,The Pettable Team
Reviewed Oct. 13, 2025
Cami was amazing and my renewal was such an easy process! Definitely would recommend Pettable to any of my dog friends! Had all my files emailed me to in no time! If anyone is looking for a true and reliable source. Look no further because Pettable is the best!
Hi Shante,
Thank you for trusting Pettable for your ESA renewal! We’re so happy to hear that Cami made the process easy and seamless for you. It’s wonderful to know that everything was handled quickly and that you received your files right away as that’s exactly the kind of reliable experience we strive to provide.
Your kind words and recommendation mean so much to us. We’re grateful for your trust and thrilled to know Pettable continues to be the best choice for you and your dog!
Warm regards,The Pettable Team
Reviewed Oct. 13, 2025
Pettable has made it possible to keep willow by my side, which in return has kept me safe and enjoying life. I am critically ill, and willow keeps me smiling, happy, calm, and facing the bad health issues with some sort of luck. It does hurt that you have to buy the additional forms due to the circumstances with the company Pet Screening for certain apartment complexes. But the services are worth it. My therapist here at Pettable is wonderful, kind, and truly understanding.
Hi Jennifer,
Thank you for trusting Pettable for your ESA needs and for sharing your heartfelt story with us. We’re deeply moved to hear how much Willow means to you and how her presence brings comfort, happiness, and strength as you navigate health challenges. It’s truly an honor to know that Pettable could play a small part in helping you keep her by your side.
We also appreciate your understanding regarding the additional PetScreening requirements, we know those circumstances can be frustrating, and your patience means a lot. We’re glad to hear your therapist provided the kindness and understanding you deserved throughout the process.
From all of us at Pettable, we’re wishing you continued peace, comfort, and joy with Willow always by your side.
With heartfelt care,The Pettable Team
Reviewed Oct. 13, 2025
If it were not for Pettable, it would have taken much longer to get my Mini Goldendoodle, approved to live with me! I had not been to a regular therapist in over a year and knew that route would have taken much longer to get an approved ESA letter. However, Pettable was quick & timely in connecting me with a LOCAL Therapist who could help me with my situation! I was honestly skeptical, but Pettable was easy to work with & so helpful!
Hi Hannah,
Thank you so much for sharing your experience with us! We’re so happy to hear that Pettable was able to connect you quickly with a local therapist and make the process of getting your Mini Goldendoodle approved smooth and stress-free. It’s completely understandable to feel a bit skeptical at first especially when you’re seeking something as important as an ESA letter but we’re thrilled to know that your experience with us felt easy, timely, and supportive.
Your story is such a wonderful reminder of how meaningful it can be to have the right emotional support animal by your side. We’re honored that we could help make that possible for you and your pup, and that our process helped you avoid unnecessary delays while keeping everything professional and legitimate.
Once again, thank you for choosing Pettable!
With appreciation,The Pettable Team
Reviewed Oct. 11, 2025
Pettable helped put me in contact with a licensed therapist who was able to certify my dog as an ESA so that it was way more affordable to give her the best life I can and enjoy mine in her company. Without Pettable, I'm not sure how things would have turned out.
Hi Chalee,
Thank you so much for sharing your heartfelt experience. We’re truly touched to hear how Pettable and your licensed therapist were able to support you in certifying your dog as an ESA, helping make it more affordable to care for her while ensuring you both can continue sharing life together. It’s clear how much your companion means to you, and knowing we could play even a small part in keeping that bond strong means everything to us.
Your story beautifully captures why we do what we do — to make the process of securing an ESA letter simple, legitimate, and compassionate, so people and their emotional support animals can thrive together without unnecessary obstacles. We’re so happy to hear that things worked out and that you now have peace of mind moving forward.
Thank you for trusting Pettable with your ESA needs!
With appreciation,The Pettable Team
Reviewed Oct. 10, 2025
Pettable customer service is great overall. Their service is super easy and straightforward.
Hi Samuel,
Thank you for trusting Pettable for your ESA needs and for choosing us based on a recommendation! We’re so happy to hear that your experience was smooth, straightforward, and easy to follow. Our team works hard to make the process seamless from start to finish, so it’s wonderful to know everything went along without a hitch.
We truly appreciate your kind words and the trust you’ve placed in us to support you and your emotional support animal.
Warm regards,The Pettable Team
Reviewed Oct. 10, 2025
Pettable was very nice and easy. I have my cat with them. The therapist was very nice and respectful. She just asked me a couple of questions. She wanted to make sure that I was getting what I needed. They have great service, and the ESA letter came very quickly too.
Hi Jodi,
Thank you for trusting Pettable for your ESA needs! We’re so glad to hear that your experience was straightforward, satisfying, and lived up to the simplicity we promise. It’s wonderful that your therapist made you feel comfortable and respected throughout the process, ensuring you received exactly the support you needed without unnecessary stress.
We’re also thrilled to know that your ESA letter arrived faster than expected and that the overall process met your expectations from start to finish. Your kind words and recommendation mean so much to our team. We truly appreciate you taking the time to share your experience!
Warm regards,The Pettable Team
Reviewed Oct. 10, 2025
I would rate Pettable as awesome! Was easy to navigate and people were kind and helpful! I got the paperwork that I needed and it was fast. I would refer Pettable to a friend if they were looking for the best way to get an ESA accommodation. I appreciate them.
Hi Hannah,
Thank you so much for your kind and enthusiastic review! We’re thrilled to hear that you found the process easy to navigate and that our team treated you with kindness and care throughout. It’s wonderful to know that you received your paperwork quickly and that everything went smoothly from start to finish.
Your willingness to recommend Pettable to friends looking for ESA accommodations truly means the world to us. Helping people and their emotional support animals stay together with as little stress as possible is at the heart of everything we do, and we’re so grateful that your experience reflected that!
Best regards,The Pettable Team
Reviewed Oct. 9, 2025
I had to reschedule with a different therapist because I moved. Customer service representative was very accommodating. Thanks, Victoria. Was able to use website easily to reschedule the appointment needed for my ESA letter for my state of residence FLORIDA.
Hi Cynthia,
Thank you so much for sharing your experience with us! We’re so glad to hear that our customer service team, especially Victoria, was able to assist you in rescheduling smoothly after your move. Relocating can be stressful enough, so it’s wonderful to know that the process of getting connected with a new therapist for your Florida ESA letter was easy and accommodating.
It’s also great to hear that you found our website user-friendly, we always strive to make things as simple and seamless as possible, even when adjustments need to be made. Your patience and trust mean a lot to us, and we’re happy everything worked out so well.
Thank you for trusting Pettable with your ESA needs!
With appreciation,The Pettable Team
Reviewed Oct. 9, 2025
Our therapist was great. Very helpful, perfect advice, willing to answer questions. Everything worked with the landlord with no trouble! Very quick turnaround- got the letter by the end of the day. Would definitely recommend to friends!!! Also, the therapist gave a very helpful list of FAQs for the future.
Hi Jessica,
Thank you for trusting Pettable for your ESA needs! We’re so happy to hear that your therapist provided such helpful advice and took the time to answer all your questions. It’s wonderful that everything went smoothly with your landlord and that you received your letter so quickly as that’s exactly the experience we strive to deliver.
We’re also glad the FAQ list was helpful for future reference! Your recommendation truly means a lot to our team.
Warm regards,The Pettable Team
Reviewed Oct. 9, 2025
I had a good first experience with Pettable. Getting the ESA letter was faster than I expected and they were pretty easy to work with. I was able to send the letter to my landlord online. They didn't need anything physically. I also enjoyed talking to the therapist. It was easy to talk to her. Having an emotional support animal has been great. I would encourage anyone to use Pettable if they feel like they need it.
Hi Stedman,
Thank you so much for sharing your thoughtful and detailed experience with us. We’re truly honored that you chose Pettable especially based on a friend’s referral and we’re thrilled to hear that your first experience seeking an ESA letter exceeded your expectations. It’s wonderful to know that the process felt smooth, quick, and hassle-free, and that your interaction with your therapist was comfortable and easygoing. That connection and sense of trust are so important to us.
We’re also delighted that handling your ESA documentation with your landlord went so smoothly and that managing everything online made the process even more convenient. Your Pitbull sounds like such a loyal and loving companion, and we’re glad we could help ensure she can continue to stay by your side after eight wonderful years together.
Your words and willingness to recommend Pettable to others mean so much. Knowing that we were able to make a meaningful difference in your life and your pet’s comfort is exactly why we do what we do. Thank you for trusting Pettable with your ESA needs!
Best regards,The Pettable Team
Reviewed Oct. 9, 2025
I have had some health-related trauma. My two pets help me. One of them helped me being more confident with social situations, talking to people. The other pet is really good at sensing distress. They comfort me when I'm feeling distressed.
I wanted to get my pets ESA-certified my office allows dogs in the office, but not in meeting rooms unless they are ESA-certified. So that's the reason why I got them certified.
I already have a therapist in India. So the experience getting my pets certified through Pettable was familiar. I met with a therapist, they got familiar with my case and were able to certify my pet for ESA based on my needs. Getting scheduled took a couple of days with the therapist. Shortly after the meeting, in a couple of hours, they were able to send across the certificate. So that was quick.
Hi Deepak,
Thank you so much for sharing your thoughtful experience! We’re honored to hear how much your pets mean to you and the important role they play in helping you navigate social situations and providing comfort during times of distress.
We’re glad the process felt familiar and supportive, and that your therapist took the time to understand your needs before providing the appropriate documentation. It’s also wonderful to know that scheduling was smooth and that you received your ESA letter just a few hours after your consultation. We truly appreciate you taking the time to share your experience and are grateful for your trust in Pettable.
Warm regards,The Pettable Team
Reviewed Oct. 8, 2025
I had a great experience, getting my ESA letter through Pettable. Finding their website and navigating through the website was very easy. Filling out my forms, and putting in my information only took me a few minutes. It was also very easy to schedule the time to talk with the therapist. They gave me a lot of time and date options. When the therapist called me. She was very, very nice and thorough, it only took maybe 10 minutes. After our phone call, she almost immediately sent me my ESA letter probably within 10 minutes of us talking. When I sent the letter to my apartment complex, they had absolutely no issues with it, which I was concerned about because I have a Belgian Malinois/German Shepherd mix, and most apartment complex complexes have breed restrictions. I would recommend everyone to use this website if they are looking to get an ESA letter.
Hi Sarah,
Thank you so much for sharing your detailed experience with us! We’re thrilled to hear that getting your ESA letter through Pettable was such a smooth and positive process from start to finish. It’s great to know that navigating our website, completing your forms, and scheduling your appointment were all quick and simple. We work hard to make each step as easy and stress-free as possible.
We’re especially glad that your therapist made you feel comfortable and that your call was both kind and efficient. Receiving your letter so quickly and having your apartment complex accept it without any issues even with your Belgian Malinois/German Shepherd mix is wonderful news. We know how stressful breed restrictions can be, so hearing that everything went smoothly brings us so much joy.
Your recommendation truly means the world to us. Thank you for trusting Pettable to help you and your ESA stay together and for allowing us to be part of your journey.
Thank you for trusting Pettable with your ESA needs!
With regards,The Pettable Team
Reviewed Oct. 6, 2025
I was nervous about using any online websites for getting my pet certified as an ESA.. I’ve tried my doctor and my old therapist but they couldn’t do it for me so I had to trust the internet. Pettable was really fast with setting up a scheduled interview and had really clear communication and also the refund policy??? That helped me feel more comfortable in case this didn’t work out. I am grateful for their service and how easy this all was to do. Now my cat is recognized as an official ESA and I’m so happy about it. I’d definitely recommend this to other friends and family!!!
Hi Toni,
Thank you so much for sharing your story with us. We completely understand how nerve-wracking it can feel to rely on an online service especially after trying with your doctor and former therapist first. We’re really glad that Pettable’s clear communication, quick scheduling, and transparent refund policy helped you feel comfortable moving forward. Peace of mind matters, and we want you to feel supported at every step.
It’s wonderful to hear that the process felt easy and that your cat is now officially recognized as your ESA. Knowing your companion can stay by your side without added hurdles is exactly why we do what we do. We’re grateful for your trust and truly appreciate your willingness to recommend us to friends and family.
If you ever have questions about your documents, need help with housing, or want support with a renewal down the road, we’ll be right here to help.
Thank you for trusting Pettable with your ESA needs!
With appreciation,The Pettable Team
Reviewed Oct. 5, 2025
Thank you to Dr ** for her time, and insight in consulting with me. I would use Pettable in the future and encourage others to as well. Thanks to pettable I’ll now be able to house my pet with me in the comfort of my home abroad. Thanks again pettable!
Hi Kari,
Thank you for trusting Pettable for your ESA needs! We’re so happy to hear that your experience with our provider was insightful and supportive. It’s wonderful that you’ll now be able to have your pet with you in the comfort of your home abroad. That peace of mind and companionship is what we love helping our clients achieve.
We truly appreciate your kind words and recommendation, and we’re honored to have been part of your ESA journey.
Warm regards,The Pettable Team
Reviewed Oct. 2, 2025
The Pettable site is easy to use and walks you through the entire process. The LSW I spoke with was easy to talk to. The process was easy to follow. If you need to make appointments there are several options to fit most schedules. There are several options available to purchase. I would definitely recommend.
Hi Julie,
We’re so glad to hear that you found our site easy to use and that your experience with the LSW was comfortable and straightforward. It’s wonderful that the flexible scheduling and package options made the process even more convenient for you.
We truly appreciate your recommendation and are so happy that we could make your ESA experience smooth and stress-free. Thank you for trusting Pettable for your ESA needs!
With gratitude,The Pettable Team

Reviewed Sept. 29, 2025
Was able to get my dog Tazzy ESA certified quickly after interview. I highly recommend Pettable, they are a reliable company. I suffer from severe depression and my dog is by my side when I am struggling. Pettable was helpful through the whole process.
Hi Jonathan,
Thank you for trusting Pettable for your ESA needs. We’re so glad to hear that the process of certifying Tazzy was quick and helpful for you. It’s wonderful that Tazzy is there to support you during difficult times — pets truly make such a difference in our lives. Knowing that we could play a small part in helping you keep that bond protected means so much to our team.
We deeply appreciate your recommendation and are honored to be part of your ESA journey.
With care,The Pettable Team
Reviewed Sept. 26, 2025
Using Pettable made this process for me and my fur babies easy and with no hassles. My landlord accepted my letter and didn't require extra documentation and I was able to get my pet fee back! I recommend this for my friends and family! Thank you Pettable for this amazing experience.
Hi Rosa,
Thank you for choosing Pettable! We’re thrilled to hear that the process was easy and hassle-free for you and your fur babies. It’s wonderful that your landlord accepted your letter smoothly and that you were even able to get your pet fee back, that’s a big win! Knowing you would recommend us to your friends and family means the world to us, and we’re so grateful for your trust.
We’re honored to have been part of this amazing experience with you.
Warmly,The Pettable Team
Reviewed Sept. 24, 2025
I needed an ESA letter for my condo complex. I had a good talk with the counselor provided and she wrote me an ESA letter HOWEVER, she wrote at the end of the letter IT IS ONLY GOOD FOR 1 YEAR!! The letter my dr wrote for my previous ESA had no expiration date. I feel that was written in so I’d have to pay for a new one every year which is ridiculous and want everyone to be aware of this.
Hi Susan,
Thank you for sharing your honest feedback with us. We’re truly glad to hear that your conversation with the counselor went well and that you were able to receive your ESA letter. At the same time, we understand your concern regarding the one-year validity period noted in the letter.
Most housing providers and mental health professionals recommend or require annual updates to ESA letters. This isn’t intended as an inconvenience, but rather to ensure that the documentation reflects your current needs and mental health support. While it may feel frustrating compared to your previous experience, having an updated letter each year can actually help avoid disputes with housing providers, as it confirms your ESA’s continued role in your care.
We sincerely value your feedback and will make sure it’s shared with our team so we can continue improving transparency around this aspect of the process. If you’d like, we’d be happy to walk through the details further and provide additional clarity on why renewals are recommended. We'll be on the lookout for your message.
Regards,The Pettable Team
Reviewed Sept. 23, 2025
Pettable was fast, professional, and delightful to work with! My assigned therapist was so sweet and my letter was perfect! I am absolutely planning on coming back to Pettable if I ever need another ESA letter! My apartment complex has been sent the documents and accepted them!
Thank you so much, Alexandra, for sharing your wonderful experience with us! 🌟
We’re delighted to hear that you found the process fast, professional, and easy to navigate. It’s heartwarming to know that your therapist made you feel supported and that your letter was exactly what you needed. Even better, we’re thrilled your apartment complex accepted the documents without issue — such a relief to have that taken care of smoothly.
Your kind words about returning to Pettable in the future mean so much to us. We’ll always be here to support you whenever you need us again.
Thank you for trusting Pettable with your ESA needs,The Pettable Team
Reviewed Sept. 22, 2025
I am very satisfied and pleased with the renewal process. Pettable did not pressure me, nor attempt to charge my credit card without my authorization such as I've experienced with another establishment I dealt with in the past. I highly recommend Pettable. They're professional and it's a simple process.
Hi Sally,
Thank you so much for sharing your experience with us! We’re so glad to hear that you felt comfortable and respected throughout your renewal process. It’s very important to us that everything is clear, transparent, and stress-free, never pressured or unexpected, so it means a lot to know that stood out to you, especially given your past experience elsewhere.
We’re grateful for your recommendation and are so pleased that the process felt simple and professional for you. Supporting you and your ESA in the most seamless way possible is always our goal. Thank you for trusting Pettable with your ESA needs!
With appreciation,The Pettable Team
Reviewed Sept. 22, 2025
I’ve always had a wonderful experience! I’ve sent you a different therapist now for my ESA and both were lovely and polite and professional. It was a great experience and stress the free. I’ve already recommended Pettable to multiple people. 10 out of 10 experience!
Hi Andrea,
Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that both therapists you’ve worked with were professional, kind, and supportive, and that the process felt stress-free for you. That’s exactly the type of experience we aim to provide, and it means so much to know we’ve been able to deliver that for you more than once.
Your trust and willingness to recommend Pettable to others truly mean the world to us. We’re honored to have earned a 10 out of 10 from you, and we’ll continue doing our very best to provide compassionate, reliable support whenever you need it. Thank you for choosing Pettable!
With gratitude,The Pettable Team
Reviewed Sept. 22, 2025
What a great and convenient service. They made it easy and fast to get the letter I needed for my landlord. My insurance does not offer an ESA letter, so this was a great option. I've seen some negative reviews pertaining to the payment and scheduling process. I learned from them and made sure I clicked the right boxes. It is very tricky and I see how easy it would be to sign up for something extra you don't want. I also made sure my phone was not blocking spam calls for when it was time for my appointment.
Hi Michael,
Thank you so much for sharing your thoughtful feedback. We’re so glad to hear that our service made it fast and convenient for you to get the letter you needed for your landlord, especially since your insurance didn’t provide that option. We completely understand how important it is to have a smooth process during what can already feel like a stressful time.
We also appreciate you pointing out your experience with the payment and scheduling steps. While we work hard to make everything as clear as possible, your tip about carefully selecting options and ensuring calls aren’t blocked is a great insight for others going through the process. We’re grateful you shared this, and even more grateful that you were able to navigate everything successfully and feel supported along the way.
We’re honored you trusted us with something so important, and we’ll continue to be here whenever you need assistance in the future.
With gratitude,The Pettable Team
Reviewed Sept. 21, 2025
My experience was outstanding. Thank you, Nicole is very clear on what she needs, and shows her compassion for myself and my symptoms, she understands and is very thoughtful. Nicole wrote the letter very professional and everything in letter is very self explanatory.
Hi Kim,
Thank you for taking the time to share your experience with us. We’re so glad to hear that Nicole was able to provide the clarity, compassion, and thoughtfulness you needed throughout this process. It’s so important to feel truly understood when discussing your symptoms, and we’re happy that she made you feel supported and cared for. We’re also glad the letter itself was professional, thorough, and easy to understand just as it should be to help you move forward without added stress.
Your kind words mean so much, and we’ll be sure to share your feedback with Nicole and the rest of our team. We’re honored that you trusted us to support you and hope the letter brings you continued peace of mind.
With gratitude,The Pettable Team
Reviewed Sept. 19, 2025
Pettable made it really easy to get my cats ESA. I need my cat for extreme anxiety and CPTSD. Now that my cat has her ESA, paying for her to live with me is one less thing I have to worry about. This has helped me so much. Thank you so much Pettable team!
Hi Emily,
Thank you so much for sharing your experience with us. We’re truly glad to hear that having your cat officially recognized as your ESA has brought you comfort and relief from the stress of added housing costs. Living with extreme anxiety and CPTSD can be incredibly challenging, and we’re honored to have helped make things a little easier for you. Your cat sounds like such an important source of support, and it means a lot that Pettable could play a role in ensuring you can stay together without worry.
We’re always here if you need us again in the future. 💙
With gratitude,The Pettable Team
Reviewed Sept. 19, 2025
Great way to get a ESA letter quickly. I didn't know I would need one so soon and the VA is backlogged months for non urgent mental health appointments near me. Quick, easy, would use again. Phone call qas professional and easy just fill out the prior paperwork.
Hi Kristen,
We’re so glad we could be there for you when you needed your ESA letter quickly. We understand how stressful it can feel when traditional routes like the VA are backed up, and we’re happy we could provide a smooth, professional, and efficient experience for you.
Thank you for trusting Pettable — we’ll always be here to support you in the future.
Warmly,The Pettable Team
Reviewed Sept. 15, 2025
This service has been great! Easy to use, affordable, and everything has met my expectations. Service from the provider was great as well. I would and will definitely recommend this service to anyone that may need this sort of need in the future! Thank you!
Thank you so much for your kind words, Marlana!
We’re so happy to hear that your experience with Pettable was easy, affordable, and met all of your expectations. It’s also wonderful to know that your provider made the process smooth and supportive for you.
Your willingness to recommend our service truly means a lot. Helping others access the support they need is at the heart of what we do. Thank you for trusting us to be part of your journey.
With gratitude,The Pettable Team
Reviewed Sept. 10, 2025
Your ESA service worked exactly as described on your website. The healthcare professional assigned to my case was excellent. She was so easy to talk to about my symptoms. I had my ESA letter in 24 hours which was accepted by HOA’s attorney with no questions asked.
Hi Sherry,
Thank you so much for taking the time to share your thoughtful review. We’re so glad to hear that your experience with Pettable matched what you were hoping for and that our service worked exactly as described. It takes courage to share your symptoms and trust a professional with something so personal, and we’re grateful that your clinician made you feel supported and understood.
Having your ESA letter in hand quickly and seeing it accepted by your HOA’s attorney without question is exactly the kind of peace of mind we want to provide. Your companion animal plays such an important role in your well-being, and we’re honored to have helped make sure you can continue to have them by your side without unnecessary stress or barriers.
Thank you for trusting us to be part of this journey with you. We’re always here if you need additional support in the future.
With gratitude,The Pettable Team
Reviewed Sept. 8, 2025
My children's need for their ESAs was unquestionably my top concern. I had no idea how to get the documentation that was being requested by the family shelter my family is staying at. After contacting Pettable, they took care of everything and I was able to provide the information requested by the family shelter.
Hi Shane,
Thank you for sharing your experience. We’re so glad Pettable could support you and your family during such an important time. Ensuring your children could have their ESAs with them is incredibly meaningful, and we’re honored to have helped provide the documentation you needed for the shelter.
We’re wishing you and your family comfort, stability, and peace with the support of your ESAs. 💙
Best,The Pettable Team
Reviewed Sept. 7, 2025
Our appointment was kept as scheduled. She was friendly and helpful. Made it easy. She answered all questions and concerns. Excellent service. We will definitely use this service again for our renewal next year. Thank you for providing our certificates.
Hi Johanna,
Thank you for your kind words! We’re so glad to hear your appointment went smoothly and that your provider made the process easy and stress-free by answering all of your questions and concerns. It’s wonderful to know you felt supported and well taken care of.
We truly appreciate your trust in us and look forward to helping you again with your renewal next year. Thank you for letting us be part of your ESA journey!
All the best,The Pettable Team
Reviewed Sept. 6, 2025
I was a skeptic at first, but i needed to register my new pet as ESA. When I researched Pettable they had great reviews and seemed credible. I signed up and found it was all completely true, they were informative and friendly. The processes was so simple and adorable; instructions and documents were also easy to follow. Also, when speaking with the Dr's they made you feel welcomed and heard. I am now 2 yrs in and highly satisfied.
Hi Stormie,
Thank you so much for sharing your journey with us! We completely understand the initial skepticism. It’s important to make sure you’re working with a trustworthy company when it comes to something as important as your ESA. We’re glad to hear that your experience with Pettable lived up to your expectations and that you found the process simple, supportive, and easy to navigate.
It’s wonderful to know that our doctors made you feel welcomed and heard, as creating a safe and compassionate environment is at the heart of what we do. We’re especially happy to hear that you’ve been with us for 2 years now and remain highly satisfied — that kind of trust means everything to us.
Thank you for trusting Pettable with your ESA needs!
With gratitude,The Pettable Team
Reviewed Sept. 5, 2025
I was able to obtain an ESA letter for my cat, and I was able to be evaluated by a really nice and efficient professional. Loved working with such Efficiency, it helped me obtain the proper paperwork and documentation I needed to ensure safe and fair housing for both me and my pets quickly.
Hi Emma,
Thank you for sharing your experience! We’re so glad to hear that your evaluation went smoothly and that you found your provider both kind and efficient. It’s wonderful to know that we were able to help you quickly secure the proper documentation for your ESA, ensuring fair housing protections for both you and your cat.
We’re committed to making this process as stress-free and supportive as possible, and it’s great to know that efficiency and care came through during your experience.
Thank you for trusting Pettable with your ESA needs!
With gratitude,The Pettable Team
Reviewed Sept. 5, 2025
Very easy process and the therapist understood my ESA needs!! Thank you!!
Hi Shawnacey,
Thank you so much for sharing your experience with us! We’re so glad to hear that Nicole was able to step in and provide the support you needed with your landlord by clearly explaining ESA laws at both the federal and state level. Having that kind of advocacy can make a huge difference, and we’re thrilled she was able to assist you promptly and thoroughly.
It’s also wonderful to hear that the reminders, scheduling process, and timely therapist call made everything smooth and stress-free for you. Knowing your ESA needs were understood and respected is exactly the experience we want to deliver for every client.
We truly appreciate your trust in Pettable and are so glad to continue supporting you and your ESA.
Thank you for choosing Pettable!
Warm regards,The Pettable Team
Reviewed Sept. 4, 2025
We have been nothing but blessed by Pettable. Cami, our counselor/ therapist, has supported us from the beginning with incredible sensitivity, compassion, and wise counsel. She remembers details and connects resources for us in incredible ways. Words cannot express our thankfulness!
Hi Vivian,
Thank you so much for your kind and thoughtful words. We’re thrilled to hear that your experience with Cami has been such a blessing. 🌟 Her compassion, sensitivity, and dedication to truly supporting clients are exactly what we strive for at Pettable. It’s wonderful to know she’s been able to provide you with both guidance and care that makes a lasting difference.
We’re grateful for the trust you’ve placed in Pettable and so happy that you and your pets are receiving the support you deserve.
Thank you for choosing Pettable!
Best,The Pettable Team
Reviewed Aug. 31, 2025
Honestly, you guys were great. My situation was different and took some rearranging to get my mom an ESA letter, but your staff were excellent in helping me get it done. The only problem is I got charged twice for the letter which isn't surprising after all the changes your staff made for me. I'm hoping to get the duplicate reimbursed.
Hi Brad,
Thank you for sharing your experience with us! We’re so glad to hear that even with the unique circumstances around arranging an ESA letter for your mom, our team was able to support you and help make it happen smoothly. We know situations like yours can sometimes require extra adjustments, and we’re happy to hear our staff provided the excellent assistance you needed.
That said, we sincerely apologize for the duplicate charge you encountered. While it can happen in rare cases when changes or adjustments are made mid-process, it’s certainly not the experience we want for you. Rest assured, we’ll make sure this is corrected right away and the duplicate charge reimbursed. Our support team will follow up with you directly to resolve this quickly so you can feel confident moving forward.
We truly appreciate your patience and understanding, and we’re grateful for the opportunity to assist your family.
Thank you for trusting Pettable with your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 30, 2025
Worth every penny! I’ve paid pet deposit and rent for years not wanting to fight with previous property management over my comfort companions. This time I trusted the process would be efficient and effective with Pettable, and it was! Select and pay for the service online with a schedule appointment to speak with a licensed therapist -easy! Therapist consult by phone was prompt and detailed. My therapist sent my letter in less than 24 hrs., it was reviewed and approved without any issues.
Hi Felicia,
Thank you for sharing your thoughtful review! We’re so glad to hear that your experience with Pettable was smooth, efficient, and stress-free. It means so much to know that after years of paying extra pet deposits and rent, you were able to trust our process and get the support you needed without unnecessary challenges.
We take pride in making our service easy to navigate. From selecting and paying online, to scheduling your consultation, to having a timely and professional conversation with a licensed therapist. It’s wonderful that your therapist was prompt and thorough during your call, and that you received your letter within 24 hours, which was then quickly approved. That efficiency and peace of mind are exactly what we want to provide for our clients.
We’re honored to have been able to help you secure housing with your comfort companions without added financial stress.
Thank you for trusting Pettable with your ESA needs!
Best regards,The Pettable Team
Reviewed Aug. 30, 2025
Using Pettable was a great decision. The service was straightforward and clear. They connected me with an awesome medical professional who was compassionate & thorough. I received my ESA letter the day of our consult, which was approved within 48 hours via my property & Petscreening.com. I am so relieved & beyond grateful for this service. I was skeptical due to some bad reviews from other companies, but Pettable was recommended as a trusted provider, and I see why. I felt informed and protected throughout the process, very happy I followed through and chose them.
Hi Aleatra,
Thank you so much for sharing your experience! We’re so glad to hear that choosing Pettable gave you the clarity, relief, and protection you were looking for. It’s wonderful that you were connected with a compassionate and thorough professional who made the process smooth and stress-free for you.
We understand how overwhelming it can feel to navigate ESA services, especially with the mixed experiences people have had with other companies. That’s why we work hard to make the process transparent, straightforward, and trustworthy. We’re thrilled that you not only received your ESA letter the same day as your consultation, but also had it approved quickly by both your property and Petscreening.com.
Your peace of mind and ability to feel informed and supported every step of the way is exactly what we aim to provide. We’re grateful you followed through with Pettable and are so happy to have earned your trust.
Thank you for trusting Pettable with your ESA needs!
Warmly,The Pettable Team
Reviewed Aug. 30, 2025
The super-kind doctor, attention and timely communication, without judging me, made me feel confident about my process, fast and safe and effective. ESA letter it is a primary document for our landlord to understand that an emotional support animal is not common pets, but is a special part of our anxiety conditions.
Hi Karen,
Thank you for taking the time to share your thoughtful review. We’re so glad to hear that your doctor provided you with kindness, attention, and timely communication throughout the process. It’s very important to us that our clients feel supported, never judged, and confident every step of the way, and we’re happy that you experienced exactly that.
We also appreciate you highlighting the importance of your ESA letter in helping your landlord understand that an emotional support animal is not just a pet, but a vital part of managing anxiety and overall well-being. Making the process fast, safe, and effective so that you can focus on your health and peace of mind is always our goal.
We’re grateful for your trust and happy to have been part of this journey with you.
Thank you for choosing Pettable!
With gratitude,The Pettable Team
Reviewed Aug. 28, 2025
Tina was very friendly, helpful and compassionate. She explained the process and our rights in easy to understand terms. She was confident in Pettable and was ready to defend her clients against landlords that do not comply with federal law. Thank you, Tina!!
Hi Brian,
Thank you so much for sharing your experience! We’re thrilled to hear that Tina provided you with the friendly, helpful, and compassionate support you deserved. Knowing that she took the time to clearly explain both the process and your rights in easy-to-understand terms is exactly the type of care we aim to provide.
It’s also wonderful to hear that her confidence in Pettable reassured you and that she was ready to stand by you should any landlord challenges arise. Advocacy and protection of our clients’ rights under federal law is a priority for us, and we’re glad Tina’s dedication gave you that peace of mind.
We truly appreciate your feedback and are so glad you had such a positive experience.Thank you for trusting Pettable with your ESA needs!
Reviewed Aug. 28, 2025
I wanted to bring my cat with the university housing. Talking to the Pettable therapist was quick and easy. I was surprised that it was really quick to get the ESA letter. So if you're in a rush, try using Pettable. My life has been a lot more bright. I'm able to focus on something else other than my own thoughts.
Hi Corixa,
Thank you so much for sharing your thoughtful feedback. We’re delighted to hear that the process felt quick, effective, and seamless for you. It’s especially rewarding to know that receiving your ESA letter faster than expected made a positive difference and that your emotional support animal has been such a meaningful source of comfort.
We’re also glad you found the online experience convenient, our website easy to navigate, and the pricing fair. We work hard to ensure the process is both accessible and stress-free. Your kind words about our therapist and overall service mean a great deal to our team.
We truly value your trust in us and are grateful to be part of your ESA journey.
Once again, thank you for trusting Pettable with your ESA needs!
Warmly,The Pettable Team
Reviewed Aug. 26, 2025
This is my second time working with Paul ** and my first time renewing my ESA certification for my Bombay cats. I’ve had a positive experience each time, I find him to be very easy to work with, kind and friendly. Not to mention the entire process from start to finish is rather simple and easy to accomplish. When I experienced a slight setback, their team members promptly provided a resolve and I was very impressed. I will continue to use Pettable and do recommend it personally to those seeking these services.
Hi Abigail,
Thank you so much for sharing your experience with Paul and for trusting us again with your ESA renewal for your Bombay cats! We’re thrilled to hear that the process felt smooth and that Paul made it easy and comfortable for you. It’s also great to know our team was able to quickly resolve the setback you experienced. We always want to make sure you feel supported every step of the way.
We truly appreciate your recommendation and look forward to continuing to support you and your cats in the future. 🐾
Warmly,The Pettable Team
Reviewed Aug. 26, 2025
My friends recommended Pettable because I was getting an apartment and wanted the perks of having my dog as an ESA. As part of the process, I was interviewed by their therapist, who asked questions about how my dog helps me. She was very nice, and overall, the process took about an hour.
Hi Katy,
Thank you so much for sharing your experience with us! We’re thrilled to hear that recommendations from friends led you to Pettable and that we were able to support you through your housing needs with your ESA. Moving into a new apartment can already feel stressful, so having the comfort and companionship of your dog by your side is incredibly important and we’re glad we could make that possible for you.
It’s wonderful to hear that the process felt efficient and that the interview gave you the opportunity to share how your dog supports you. Our licensed therapists always strive to make these conversations feel natural, compassionate, and thorough so that your letter is not only legally sound but also truly reflective of your needs. We’re so happy to know your therapist came across as kind and that the overall experience was a smooth one.
Your recommendation means a lot to us, and we’re grateful you would encourage others to explore ESA support through Pettable. Helping people and their animals stay together without unnecessary barriers is at the heart of everything we do.
Thank you for trusting Pettable with your ESA needs!
With gratitude,The Pettable Team
Reviewed Aug. 25, 2025
Website was hard to use. I had started out as household pet and changed to assistance pet. I wasn't approved so I tried to switch back to household. After finally getting ahold of my doctor, I tried to switch back to assistance animal and the system was not user friendly when trying to do this. I did reach out for help and received instructions on how to do this.
Hi JoEllen,
We appreciate you taking the time to share your feedback. We understand that pet fees can often feel like an unnecessary hurdle, and your point about the process sometimes seeming overly simple. What we want to emphasize is that while the steps may feel straightforward, every evaluation and letter we provide is backed by a licensed mental health professional to ensure that your documentation is legitimate and compliant with housing laws.
Our goal at Pettable is to make the process as seamless, affordable, and stress-free as possible while still providing the proper clinical support. We’re glad to know that even though the system itself can feel frustrating, you found our service useful in helping you avoid those unnecessary fees and keep your pet by your side.
Thank you for trusting us, and for sharing your honest perspective — feedback like yours helps us continue improving. If you ever need support in the future, you can always reach us at support@pettable.com or (855) 920-0323.
Warmly,The Pettable Team
Reviewed Aug. 23, 2025
The process was easy and understandable. The worker was Helpful, caring and attentive to details. I appreciate all of the information that she gave me and made sure I understood. Even as unfamiliar with technology as I am, the process was simple to understand and to implement.
Hi Elena,
Thank you so much for taking the time to share your experience with us! We’re truly glad to hear that the process felt easy and understandable for you, especially since navigating these things can sometimes feel overwhelming even more so if technology isn’t something you typically use. It’s wonderful to know that our team member took the time to be helpful, caring, and attentive to every detail while making sure you felt comfortable and informed throughout the process.
At Pettable, our goal is always to provide not just a service, but also peace of mind ensuring that each step feels clear, supportive, and stress-free. Your feedback reminds us why we do what we do, and we’re so happy we could deliver that experience for you.
Thank you again for trusting us to help you and your pet. We’re honored to be part of your journey and will always be here whenever you need support. 🐾
— The Pettable Team
Reviewed Aug. 22, 2025
So happy I found this place! They got me a letter same day and it got accepted! Wow amazing! Definitely recommend to family and friends! I have no worries about my pet living with me and he is safe! Truly happy overall with the customer service provided here!
Hi Iris,
We’re so glad you found us! 🎉
It’s wonderful to hear that you received your ESA letter the same day and that it was accepted without any issues. Knowing your pet is safe at home with you is exactly the peace of mind we hope to provide. Thank you so much for recommending us to your family and friends. We’re truly happy we could make this experience smooth and stress-free for you!
Once again, thank you for choosing Pettable!
Warmly,The Pettable Team
Reviewed Aug. 21, 2025
We had a great experience with our updated letter. It was done correctly and quickly. All went well. We will use this service again next year. I would recommend this service at Pettables to anyone seeking an ESA letter. Our person was a delight to speak with.
Hi Angelo,
Thank you for sharing your experience! We’re so happy to hear that your updated ESA letter was handled quickly and correctly, and that speaking with your provider was such a positive experience.
It means a lot that you plan to use our service again next year and recommend us to others. We truly appreciate your trust and support. Thank you for choosing Pettable!
— The Pettable Team
Reviewed Aug. 21, 2025
Getting my ESA letter through Pettable was quick and professional. The clinician reviewed my needs, and my apartment accepted the letter with no pet fees. Now I can live peacefully with my cat, who gives me daily comfort and support. Highly recommend!
Hi Ludmila,
Thank you so much for sharing your experience! We’re thrilled to hear that the process of getting your ESA letter was quick and professional, and that our clinician was able to support your needs. Even better, it’s wonderful that your apartment accepted the letter with no pet fees that peace of mind is exactly what we want for all of our clients.
We’re so glad your cat can continue to provide you with daily comfort and support in a safe and stress-free home. Knowing that we could play a role in making that possible truly means the world to us. Thank you again for your recommendation and for trusting Pettable! 🐾
With gratitude,The Pettable Team
Reviewed Aug. 20, 2025
I had a wonderful experience with Pettable. The counselor explained and discussed the process in a clear manner that made the process easier to follow. I was concerned that my mental health would be brushed aside, but they came from a place of listening and understanding.
Hi Andrea,
Thank you for sharing your experience! We’re so glad to hear that your counselor made the process clear and supportive, and that you felt truly listened to and understood. Your mental health is always our priority, and it means a lot to know that you felt cared for throughout the process. 💙🐾
Warmly,The Pettable Team
Reviewed Aug. 19, 2025
This is my second year with the program and Gina (therapist) has been so helpful in walking me through the process. I was with another ESA company but it was not valid enough to ensure my two dogs would not be forced out of my house. I now know the Pettable program offers the best protection and gives me the peace of mind I was seeking.
Hi Ron,
Thank you for trusting us for a second year! We’re so glad to hear that Gina was able to guide you through the process and provide the support you needed. It means a lot to know that Pettable has given you peace of mind and the confidence that your ESA documentation truly protects you and your dogs.
Your loyalty and kind words mean the world to us, and we’ll continue to be here whenever you need us.
Warm regards,The Pettable Team
Reviewed Aug. 19, 2025
Pettable is legit, it helps you streamline the process of getting an ESA letter. The questions are straightforward and easy to answer. The only part that confused me is I didn't see where it transitioned asking about pet A to asking about pet B, and I thought it was repeating the same question 3 times over. However the licensed counselor my case was assigned to was very kind, she asked the questions she needed, helped clarify my misunderstanding on the questionnaire about multiple pets, and explained what to do to contact her through the pettable chat if I needed more help in my process of getting my new apartment. She made it very clear what was and wasn't legal for them to ask me. The phone call with her was maybe 15-20 minutes long and I had my letter by the end of that night.
I was in a rush. I only had a week before my lease was up, to get my pet registered and pettable made it happen in a few days! When I had to use the chat for a follow up question, it did take 2 days to get a response. Which is totally reasonable if you're not toeing the timeline like I was, hahaha. Overall 10 out of 10 experience, nothing was intimidating about the process. They don't ask you any pet medical questions so if you're concerned you can't get an ESA letter for a pet who might not be up to date on their shots or isn't spayed/neutered, don't be! I do wish I would have learned this information at the beginning when I was researching the site because I would have gotten 2 pets as ESA's right away. Still I don't regret going with pettable.
Hi Danielle,
Thank you so much for taking the time to share such a detailed review of your experience! We’re so glad to hear that our process helped you meet your tight timeline and that your licensed counselor was able to clarify the multiple pet questionnaire and provide the guidance you needed. It’s wonderful that your letter was delivered so quickly and helped make your move less stressful.
We appreciate your feedback about the questionnaire flow and communication timing, that helps us continue improving the experience for future clients. We’re also happy to hear the process felt straightforward and not intimidating, since supporting you (and your pets 🐾) through this transition is always our top priority.
We’re grateful you chose Pettable and we’ll be here if you ever need assistance in the future! 💙
All the best,The Pettable Team
Reviewed Aug. 18, 2025
Pettable made it easy and convenient to meet with a licensed provider for my ESA. Being between providers while moving was stressful, but pettable made getting necessary documentation accessible. After scheduling the appointment and filling out the necessary forms, a provider called me and two days later received the letter, which was then approved by my new complex.
Hi Claire,
Thank you for sharing your experience! We’re so happy we could make things easier during such a stressful transition. Moving is already a big task, and we’re glad Pettable was able to connect you with a licensed provider quickly so you had the documentation you needed. It’s wonderful to hear that your new complex approved your letter so smoothly.
We’re grateful for your trust and are here anytime you or your ESA need support.
Warm regards,The Pettable Team
Reviewed Aug. 17, 2025
It is extremely important to me that I am working with the right company, in order to have my dog recognized as my ESA. Access was easy, clear instructions and appreciate knowing everything necessary is in place for my ESA renewal for Tahnee **.
Hi Katrina,
Thank you so much for sharing your experience with us! We know how important it is to feel confident that you’re working with the right company when it comes to something as meaningful as your ESA. We’re so glad you found the process easy to access, with clear instructions, and that everything is now in place for Tahnee’s ESA renewal.
We appreciate your trust in Pettable and are always here to support you and Tahnee every step of the way.
With gratitude,The Pettable Team
Reviewed Aug. 16, 2025
Pet fees are a racket. This racket is cheaper. What more can I say? It is what it is: A useful rubber stamp. I still bought it; just acknowledge the silliness of it all. Expect a 5 minute checklist. Ta-da: Now your pet fee is the price of this service. The end.
Hi Ira,
We appreciate you sharing your candid feedback. We completely understand your frustration with pet fees as it can definitely feel unfair and unnecessary at times. While we can’t change how housing providers set their policies, our goal at Pettable is to make the ESA process as simple, legitimate, and affordable as possible so that your companion animal can be by your side without the added financial burden.
We’re glad to hear that our service helped you cut through the red tape and save on those fees. Thank you for trusting Pettable to support you and your pet! 🐾
Warmly,The Pettable Team
Reviewed Aug. 15, 2025
I enjoyed my appointment with Ms. ** and I look forward to our next call. She was very nice and took the time to listen to my concerns and questions. I live in Louisiana so she has set me up another appointment. I did a lot of research online before I contacted your company as I was concerned of spam companies on the internet. But Ms. ** spoke to me about that and reassured me that this was a reputable company. The fact that she knew the laws in Louisiana as to the process taking at least 30 days and she was able to explain all that entailed made me feel more comfortable with my decision as well. Thank you.
Hi Mary,
Thank you so much for sharing your thoughtful experience with us! We’re so glad to hear that your appointment went well and that your clinician took the time to listen to your concerns and answer all of your questions. It’s completely understandable to feel cautious when researching services online, and we’re grateful that you trusted Pettable.
It’s wonderful to hear that your clinician was able to explain the Louisiana-specific laws and walk you through the process step by step — making you feel comfortable and confident in your decision is exactly what we strive for. We’re looking forward to continuing to support you through your next appointment and beyond.
Thank you again for choosing Pettable and for trusting us with such an important part of your journey.
Warm regards,The Pettable Team
Reviewed Aug. 15, 2025
I was moved by the professional interview that was really kind and caring for the other person. So I appreciate for your help and permit for my small dog as is a emotional helping animals. And then I will recommend your authority to my friends and neighbors. Thank you.
Hi Yeonjeong,
Thank you so much for your thoughtful words. We’re so glad to hear that you felt kindness and care throughout your interview as that’s exactly the kind of support we strive to provide. It’s wonderful to know that your small dog can now be recognized as your emotional support animal, and we’re honored to have been part of making that possible for you.
We truly appreciate your willingness to recommend Pettable to your friends and neighbors. Thank you for trusting us and we’re here for you and your ESA anytime! 🐾
Warmly,The Pettable Team
Reviewed Aug. 13, 2025
I paid for an ESA renewal and I had a phone appointment set up, however, I had an emergency when the license provider tried to call and missed the appointment. I left a voicemail on the number that called me and got no response and no email about anything. So now I have paid for a renewal that I have not gotten.
Hi Krista,
We’re so sorry to hear about your experience and the frustration this has caused. We completely understand how important your ESA renewal is, and we want to make this right for you as quickly as possible.
If you missed your scheduled call due to an emergency, you absolutely should still be able to complete your renewal. Our team can help reschedule your appointment and ensure you receive the support you paid for. Please reach out to us directly at support@pettable.com or give us a call at (855) 920-0323 so we can immediately assist you and get your renewal back on track.
Your comfort and your pet’s role in your care are very important to us, and we’re committed to resolving this quickly. Thank you for bringing this to our attention — we look forward to helping you get everything sorted.
– The Pettable Team
Reviewed Aug. 11, 2025
Pettable made getting my ESA letter effortless and stress-free. Their team was friendly, professional, and truly supportive throughout the process. I was impressed by how quickly they worked—my letter arrived in under 24 hours. Highly recommend for their speed, care, and reliability!
Hi Daniel,
Thank you so much for your wonderful feedback! We're thrilled to hear that your ESA letter acquisition was stress-free and seamless. It's fantastic that you found our team to be friendly and professional, and that the process met your expectations for speed and support. We're glad your letter arrived so swiftly and that you felt well cared for throughout.
We genuinely appreciate your recommendation and are honored to have been able to assist you. If you need any more help or have questions in the future, feel free to reach out anytime.
Thanks again for choosing Pettable!
Reviewed Aug. 11, 2025
This was such a valuable experience. You guys are wonderful. You helped me with both my dogs, gave me great insights of where my ESA dogs can go with me and made me feel at ease. I go through enough anxiety as it is, this was definitely worth it and did not put me through more than was necessary. Thank You Julie and thank you Pettable for all your help!
Hi Cara,
Thank you for sharing this heartwarming review! We're delighted to hear that we could assist you so thoroughly with your emotional support dogs. It's wonderful to know that you found our insights helpful, which has eased some of your anxiety.
We appreciate your recognition of Julie's efforts and our team's dedication to your satisfaction. Your positive experience truly affirms our mission to provide personalized and meaningful service.
Thank you for trusting Pettable, and we're here for you and your dogs whenever you need us! ❤️
Warm wishes from all of us at Pettable!
Reviewed Aug. 11, 2025
I was apprehensive that this was going to be a total scam, but with a $500 non-refundable pet deposit looming, I decided to give it a try (due to the money-back guarantee). I am so glad I did! The entire process was simple and efficient. I did have a question, but the communication was immediate, and the follow-up was awesome! I received my letter, and I saved over $500 in pet deposit and rent. Thank you, Pettable!!!!
Hi Stacey,
Thank you so much for your positive feedback! We're thrilled to hear that our service not only met but exceeded your expectations by saving on your pet deposit and keeping the process stress-free. We aim to provide quick and efficient service, and it's wonderful to know you found the communication up to par and the follow-up seamless.
Your satisfaction is truly rewarding to us. If you have any other questions or require further assistance, feel free to reach out.
Thanks again for choosing Pettable and for sharing your experience!
Reviewed Aug. 11, 2025
Everyone was super kind and got straight to the point and fast! Still waiting on my letter but the appointment was quick and easy. They made sure to check in with me and explained when I needed a little help and had questions and were fast about it all, thank you!
Hi Anden,
Thank you for sharing your delightful experience with us! We're thrilled to see that you found the appointment process quick and your interactions with our team welcoming and helpful. It’s fantastic to know our prompt and straightforward service met your expectations.
While you’re awaiting your letter, please know that we’re here to provide any further assistance you might need.
Once again, thank you for choosing Pettable to support your needs. We're at your service whenever you require it!
Reviewed Aug. 9, 2025
I didn’t want to leave Remy, my pet dog, behind so I needed an ESA, and going with Pettable was quick, easy and reliable. They asked me a few questions, and they got me the quickest appointment they could. I wish the actual therapist lady was a little bit more personable, though. She didn't really have much more to ask than what my name was. Our phone call didn’t even last 30 seconds. But I was satisfied with the process
Hi Macort,
Thank you for taking the time to share your experience with us! We're thrilled to hear that the process of obtaining your ESA certification for Remy was so straightforward and quick. It’s great to know that the ease of service met your expectations and allowed you to meet your needs efficiently.
While we're delighted that you found most aspects of the service satisfactory, we value your feedback about the brevity of the interaction with the therapist. We always strive to make every touchpoint as personable as possible and will certainly consider how we can integrate a more comprehensive experience, even within succinct client interactions.
Hearing that you would recommend our service to friends and family is tremendously rewarding and underscores our commitment to ensuring satisfaction. Should you have any further suggestions or require assistance in the future, please don’t hesitate to get in touch.
Thank you again for choosing Pettable and allowing us to support you and Remy's companionship!
Reviewed Aug. 8, 2025
I needed to register Ash, my very small Chihuahua, for my mental well-being and for my housing needs. Ash is very good at keeping me company and making sure that my health needs are met and satisfied. Thanks to the help from the representatives and staff at Pettable, obtaining my ESA letter was very simple and straightforward. It only took less than 5 hours of actual time from beginning to end.
Hi Jose,
Thank you for sharing your thoughtful review! We’re so happy to hear that Ash, your cozy Chihuahua, is such a great source of comfort and support for you. It’s wonderful to know that Pettable was able to help ensure your mental health and housing needs were met without added stress.
We’re especially glad the process felt simple and efficient. Less than five hours is exactly the kind of smooth experience we aim to provide. Our team takes pride in being helpful and supportive every step of the way, so your kind words mean a lot.
We’re honored you chose Pettable and truly appreciate your recommendation. 🐾 Give Ash some extra cuddles from us!
With love,The Pettable Team
Reviewed Aug. 8, 2025
A couple of my friends referred Pettable to me because having my dog has always made me feel more comfortable. We're about to look for a new apartment and I wanted to make sure there were no barriers to bringing him. Obtaining the ESA letter was very easy and straightforward. The total process took four days and the communication was very good.
Hi Anna,
Thank you for sharing your experience with Pettable! We’re so glad to hear that the process of obtaining your ESA letter for your Cavapoo was straightforward and efficient. It’s wonderful that you felt supported throughout, especially with an apartment search on the horizon.
We’re thrilled that our communication met your expectations. Keeping our clients informed and at ease is always a top priority. Knowing that your dog can continue to bring you comfort without any hurdles is exactly why we do what we do.
We truly appreciate your trust in Pettable and are honored to have been part of this process. 🐾Thank you for trusting Pettable with your ESA needs!
Warmly,The Pettable Team
Reviewed Aug. 8, 2025
The experience with Pettable was pretty straightforward and simple. I was a little nervous, but it was easier than I thought. I did not see anything about the process that needs to be improved.
Hi Amanda,
Thank you for your positive feedback! We're thrilled to hear that Pettable exceeded your expectations during your apartment move with such a smooth and straightforward process.
It's fantastic to know you've had an excellent experience and that you would gladly recommend our services to others. Such word-of-mouth gratitude is invaluable and encourages us to continue delivering exceptional service.
If you have any further queries or need assistance in the future, feel free to reach out. We're here to help!
Reviewed Aug. 8, 2025
I had applied for an apartment and I have a Siberian Husky. She's been an emotional support dog for me since I've gotten her during COVID. I feel like she helps with my routine. So, I worked with Karen at Pettable and she was nice about it. I got the letter quickly, uploaded it to the server for my landlord and it works. I'd recommend them.
Hi Helen,
Thank you for sharing your positive experience with Pettable! We’re delighted that you found the process of securing your ESA letter both quick and effective, especially during your transition to a new apartment. It’s wonderful to hear that your interaction with Karen was pleasant, and we’re glad the service met your expectations swiftly and seamlessly.
If you need any further assistance or have queries in the future, feel free to reach out. Thank you for choosing Pettable for your ESA needs!
Reviewed Aug. 8, 2025
Pettable’s website is easy to use. My concerns were addressed smoothly.
Hi Elizabeth,
Thank you so much for your positive review! We're thrilled to hear that you had a smooth experience with our service and that navigating our website was easy for you. We’re equally pleased that our team provided excellent customer service throughout your experience.
While we're glad you found the pricing generally good, we strive for perfection and appreciate your feedback. If there’s anything more we can do for you, don't hesitate to reach out. We're delighted to have you as a satisfied Pettable customer!
Once again, thank you for choosing Pettable!
Reviewed Aug. 7, 2025
I really like working with them. They have made it really easy for me to have my emotional support animal and I so appreciate the help. I wouldn’t be able to survive without my animals. I find Pettable to be accommodating and compassionate. Really glad I found them
Hi Lisa,
Thank you so much for sharing your wonderful experience with Pettable! We are so glad to hear that our service has provided ease and comfort in accommodating your emotional support animal needs. Knowing how significant your support animals are to your well-being truly motivates us, and we’re honored to be a part of your journey.
Our team is dedicated to being accommodating and compassionate at every step, and it's there to ensure a positive experience for our customers. Should you ever need further assistance, please don’t hesitate to let us know.
We’re incredibly grateful for your trust in us and look forward to continuing to support you!
Reviewed Aug. 7, 2025
I was not pleased with your service. I never received a letter. The person I spoke was borderline rude. I would not recommend your service to anyone! I am disabled and cannot afford to pay $149 and not receive what I pay for. I will move into my new apartment September 2025 and do not have a pet letter.
Hi Adrienne,
Thank you for bringing this to our attention. We’re sorry to hear you haven’t received your letter and that your interaction with the provider didn’t meet your expectations. We understand how important this documentation is for your upcoming move, and we want to ensure this is resolved quickly.
Please reach out to us at support@pettable.com or call (855) 920-0323 with your account details so we can review your case, confirm the status of your letter, and work toward a prompt resolution or refund if the service was not completed.
We appreciate the opportunity to make this right.
Reviewed Aug. 7, 2025
Pettable made the process of having my cat certified as an ESA easy. The website instructions are clear and thorough; everything is explained step by step. I quickly got an appointment to meet (virtually) with a licensed social worker who was sympathetic and very knowledgeable. The entire process from application to receipt of the certificate took around a week. I highly recommend them.
Hi Diane,
Thank you for sharing your delightful experience! We're so happy to hear that Pettable made the process of certifying your cat as an Emotional Support Animal (ESA) effortless and transparent. Our top priority is to provide clear instructions and a supportive, professional connection with our team members, and it's wonderful to see we've hit the mark for you.
Knowing our service quickly delivered on the certification and had you ready with ease is energizing. Your high regards and recommendations fuel us to continue offering exceptional support.
Thank you for entrusting us with your ESA requirements. Your happiness is our reward!
Reviewed Aug. 5, 2025
Jennifer is always professional and patient to hear the feedback on how the ESA is beneficial to your well being. She is also thorough as to remind you to take the letter to your primary care physician as to close the loop on communication. Thank you
Hi Kristopher,
Thank you for your uplifting feedback! It's a pleasure to hear that Jennifer provided a professional and thorough service, as well as insights beneficial to your wellbeing. We're delighted she was there to assist you with generating your ESA letter and help close the communication loop with your primary care physician.
Your acknowledgment means a lot to us, and we're grateful to have been part of supporting your needs. If there's anything else we can do for you, just let us know!
Reviewed Aug. 4, 2025
I found this to be Very professional and helpful. However I was sent some more forms and was requested to upload a short video of my dog. I received an email for those forms at 1230 am the morning of my appointment. I felt as if those forms could have been sent to me before then so I could have had more efficient answers and an acceptable video of my dog. I had to scramble to complete those tasks while I was at work. With that being said, I would definitely recommend to others in need of this service, due to the professionalism and affordability.
Hi Clayton,
Thank you for your wonderful feedback! We're so glad to hear that you found our service both professional and helpful and you're pleased with the affordability. We truly appreciate your recommendation and want to ensure that your experience continues to improve.
We're sorry for any inconvenience caused by the timing of the document request, and we'll certainly pass your suggestions along to the team to help future clients better manage their experience. Should you have any further feedback or need assistance, please feel free to reach out.
Thank you again for choosing Pettable!
With regards,The Pettable Team
Reviewed Aug. 2, 2025
I appreciate the help, the understanding and the therapy session. I felt awkward starting this and now know I needed to. Too many animals are more important than anything else- and I know I have a necessity for them in my life, because I do not cope without them.
Hi Valerie,
Thank you for sharing your valuable feedback with us. We’re truly glad to hear that the therapy session and our supportive team had such a positive impact, helping you feel more comfortable throughout the process. It's beautiful to know how much animals mean in our lives, providing emotional support and comfort that is so deeply needed.
If you ever require further assistance or have more to share about your journey, please feel free to reach out. We're here to support you whenever you need it. Thank you for choosing our service and for being part of a thoughtful community that values the special role animals play in enhancing our lives.
Warmly,The Pettable Team

Reviewed July 31, 2025
I love my therapist, she so kind and quick. She asks all the right questions and follow-ups. She remembers me from previous meetings and recalls those conversations really well. Pettable is amazing, quick, and easy to understand. I like that I can get my ESA letter quick and it lasts a whole year. I've gotten discounts for being a previous customer.
Hi Xander,
Thank you so much for taking the time to share your experience!
We're absolutely thrilled to hear how much you love working with your therapist. It’s so meaningful to know that she’s not only kind and attentive but also remembers you and your past conversations that personal connection is a big part of what makes the ESA process truly supportive and effective. We’re also glad to hear you found the Pettable experience amazing, quick, and easy to understand.
It’s great that you were able to take advantage of our returning customer discounts and that the yearly validity of your ESA letter gives you peace of mind. Making the renewal process smooth and rewarding for our ongoing clients is something we truly value.
If there's ever anything you need, we're always here to help.
Thank you for trusting Pettable with your ESA needs.
All the best,The Pettable Team
Reviewed July 31, 2025
The process was very simple and easy! Once I made my appointment and paid my fees, the phone call with the therapist was only about 3 minutes long. My apartment complex accepted everything for both my dog and cat. I would definitely use this service again!
Hi Sydney,
Thank you so much for sharing your experience! We're so glad to hear that the process was simple and easy for you as that’s exactly what we aim for. It’s great to know your phone consultation went smoothly and that your ESA letter was accepted without any issues for both your dog and cat. Knowing you were able to secure housing accommodations for your pets quickly and with minimal stress is what makes our work so rewarding.
We truly appreciate your trust and are honored that you would choose to use our service again. If you ever need support in the future or have any questions, we’re always just a message away.
Thank you for trusting Pettable with your ESA needs.
With regards,The Pettable Team
Reviewed July 30, 2025
My counselor was knowledgeable, focused, and truly attentive. HE reviewed my questionnaire, asked specific, meaningful questions, and got to the heart of things efficiently. The session was brief yet thorough, making me feel understood and respected. I’d definitely recommend his services to a friend seeking guidance.
Hi Kathleen,
Thank you so much for taking the time to share your thoughtful feedback!
We're truly delighted to hear that your experience with your counselor was so positive. At Pettable, we take pride in connecting individuals with licensed mental health professionals who are not only highly qualified but also genuinely caring and attentive. It's wonderful to know that your counselor was able to review your information thoroughly, ask meaningful questions, and ensure you felt heard and respected during your session.
We understand how important it is for the process to feel both efficient and supportive, and we’re thrilled that your session struck that balance. Your kind words affirm the work we do, and we’re especially grateful to hear that you’d recommend our services to others seeking guidance.
Thank you again for trusting Pettable with your ESA needs. We're always here if you need anything in the future! 💙
Warm regards,The Pettable Team
Reviewed July 29, 2025
I’ve been waiting well over 30 days for updates on my ESA letter, and I’m starting to feel like I’ve been scammed. The app shows no updates, and my chat history is completely empty. I’ve tried to be patient in case it was a technical issue, but the lack of communication and transparency is really frustrating. I had hoped this would be a legitimate and helpful service, but unfortunately, my experience has been nothing but disappointing. I’d caution others to do more research before using this service.
Hi Macey,
Thank you for reaching out and sharing your concerns. We understand how delays and limited communication can be frustrating, and we appreciate you bringing this to our attention.
Typically, ESA letters are processed and delivered within a much shorter timeframe, so we’d like to investigate what may have caused the delay in your case. It’s also possible that there may have been a technical issue with the app or account communication settings, which we’re happy to look into.
Please contact us directly at support@pettable.com or call us at (855) 920-0323 with your name and email on file so we can review your case and provide a resolution, whether that’s delivering your letter or offering a refund if the service wasn’t completed.
We appreciate your patience and look forward to resolving this for you.
Sincerely,The Pettable Team
Reviewed July 29, 2025
I was venturing out onto my own after being in a domestic partnership for nearly 15 years. My pets are my family and incredibly important for my well being- thus I was astounded at fees as I was looking into places to move to. Pettable was easy to use and FAST. My therapist was kind and understanding. Letter was delivered to me the same day. Now my pets and I are safely secured in our new home. Highly recommend!
Hi Kim,
Thank you so much for sharing your story, it truly means a lot to us.
We understand how big of a transition it is to start a new chapter after 15 years, and we're honored to have played a small part in helping you and your beloved pets stay together during such an important time. Your pets are more than animals, they’re family, and it's clear how much they mean to you and your well-being.
We’re so glad to hear that you found Pettable easy to use and that your therapist provided the care and understanding you needed. Speed and compassion are two things we work hard to deliver, and we’re thrilled that your letter arrived quickly and helped you secure your new home.
Thank you for trusting Pettable with your ESA needs. We’re always here for you and your furry family members. 💙
Warmest wishes,The Pettable Team
Reviewed July 29, 2025
What made me interested in ESA services is I travel camping a lot, so I want to make sure I have something for my animals. Pettable came from word-of-mouth from my brother who has it for his apartment. The process was very simple. I simply sent out the initial email, then they took over very promptly and got everything handled from that point very quickly. The whole process took less than a week. They had everything completely explained out in detail, so it was pretty straightforward. It gives me peace of mind when I'm going camping, because I have my animals registered like they're supposed to be. I know that I don't have to worry about that and worry about someone saying something about my animals. Pettable is a good company to look at.
Hi John,
Thank you for sharing your thoughtful and detailed experience. We’re truly honored to support you and your four dogs on your travels.
It’s especially meaningful to hear how Pettable was recommended by your brother and that we were able to meet your expectations with a straightforward, efficient process. Knowing that we could provide peace of mind for someone in such a critical and demanding role as a Chief of Investigations means the world to us.
We absolutely understand how essential emotional support animals can be, especially when they’re part of your day-to-day life and travel routine. It's wonderful to hear that your ESA documentation has helped make your camping adventures smoother and stress-free.
Thank you again for your trust, your kind recommendation, and for allowing Pettable to support you and your companions. We’re here whenever you need us.
Thank you for choosing Pettable for your ESA needs.
Warm regards,The Pettable Team
Reviewed July 29, 2025
I’ve used Pettable. I moved recently, and when I moved into my new apartment, it met all of the legal requirements and standards for ESAs. One of my dogs had passed away and I got a new dog. My landlord said the dog is not on the lease, so I got the dog registered as an ESA and that fixed that situation.
Out of all the research that I did, Pettable was the most verifiable ESA letter around. A lot of the other websites, the landlords wouldn't accept the letter because they said it wasn't legal and binding. But with Pettable, that's one thing that I've appreciated about the service is it did cover all of the legal bases. With the therapist, it was an easy process too. They made it very easy to follow. I've referred three people to Pettable.
Hi Rebecca,
Thank you so much for taking the time to share your experience in such thoughtful detail. We’re truly glad to hear that Pettable was able to support you through such a stressful and important situation.
It’s unfortunate that you faced a potential eviction, but we’re happy to know that our ESA letter helped resolve the matter quickly and met the necessary legal standards to protect your rights. That’s exactly why we’re here, to provide peace of mind and reliable documentation when it matters most.
We’re also grateful to hear that your therapist consultation went smoothly and that your letter was accepted seamlessly at your new apartment. The fact that you’ve already referred friends means a lot to us. Thank you for your trust and recommendation.
At Pettable, we work hard to ensure that our service is not only easy and legally compliant, but also supportive and stress-free every step of the way. It’s great to know we could deliver on that promise for you.
Thank you again for choosing and trusting Pettable with your ESA needs.
Warmly,The Pettable Team
Reviewed July 28, 2025
I needed an ESA letter and this was way easier and quicker than I expected it to be! The therapist that called me was extremely friendly and quick about our phone call, but not rushed. I am very happy with the service I received from Pettable! I would recommend this company to anyone looking for an ESA letter!
Hi Kayla,
Thank you so much for sharing your experience with us!
We’re so glad to hear that the process was quicker and easier than you expected. That’s exactly what we aim for! Our goal is to make sure you feel supported and cared for without unnecessary stress or delays, and it’s great to know your therapist provided a friendly and efficient consultation while still taking the time to ensure everything was covered.
Your recommendation truly means the world to us, and we’re honored to have been part of helping you get the ESA support you needed.
Thank you again for trusting Pettable with your ESA needs!
Warm regards,The Pettable Team
Reviewed July 28, 2025
The whole process of obtaining my ESA letter was easy and straightforward. I needed to get my letter quickly because of new requirements by my HOA. I was able to set an appointment within a few days and the therapist I spoke to was incredibly friendly. I would definitely recommend Pettable for all of your pet needs.
Hi David,
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that the process was easy and straightforward for you, especially given the time sensitivity with your HOA’s new requirements. We understand how important it is to get the right support quickly, and we're glad we could meet your needs. It’s also wonderful to know your therapist made the experience even more positive with their friendly approach.
Your recommendation means a lot, and we’re so happy to have been able to assist you and your pet during this time.
Thank you for trusting Pettable with your ESA needs!
Warmly,The Pettable Team
Reviewed July 28, 2025
Thank you, the process was easy and very professional. The provider called and we spoke. She listened. And as the agreement got the ESA letter for my Yara. Would highly recommend. The only thing to lose is the opportunity to have your pet with you. Thank you for making the process stress-free.
Hi Yolanda,
Thank you so much for your kind words!
We’re so glad to hear that the process was easy and professional for you. It’s wonderful that your provider took the time to listen and support you, and that you were able to get the ESA letter for Yara as expected. We know how important it is to have your pet with you, especially when they provide such meaningful support.
We truly appreciate your recommendation, and we’re proud to have made the experience stress-free for you. If you ever need anything in the future, we’re just a message away.
Thank you for choosing Pettable for your ESA needs!
Warmly,The Pettable Team

Reviewed July 27, 2025
My experience with Pettable was awful. I asked the therapist if she would like my diagnosis information for a disability and she told me no. I misunderstood a question on the survey and when she called me for my consultation she spoke to me like I was wasting her time. She was rude and dismissive. She did not consult with me, everything was based on the survey. Even after I explained how I qualified she stated that since that information was not available before the appointment (which I offered to provide) she could not write the letter. Pettable submitted my refund and their customer service was almost as bad as the provider I spoke with. They refused to address my concern about the provider's behavior and firmly stood behind her. Absolutely awful service all around.
Hi Micah,
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your interaction with our service did not meet your expectations.
While our licensed clinicians are expected to maintain a professional and respectful approach during all consultations, we also understand that each client's experience is deeply personal and we’re sorry you felt dismissed or unheard during your session. Our goal is to create a supportive and validating environment, and we regret if that wasn’t your experience.
Regarding your refund, we’re glad that was processed for you, but we understand that the way your concerns were handled matters just as much. While we do stand by our providers’ clinical judgment, we take all feedback seriously and continuously work to improve communication and the overall customer experience.
If you have any additional details you’d like to share, we’re still open to hearing from you and would be happy to take another look.
Sincerely,The Pettable Team
Reviewed July 27, 2025
Numerous studies demonstrate that the companionship between humans and dogs provides significant benefits for both species. Research indicates that dogs offer emotional support, reduce stress and anxiety, and even improve cardiovascular health in humans. Dogs can act as a source of social support, particularly during times of stress or loneliness, mirroring some aspects of human relationships according to a study published on Nature. With this information it's no wonder why dogs play such a vital role in some individuals lives! I have suffered from extreme bouts of anxiety and depression. Having my dogs around has done wonders for my mental health. This service is amazing, my esa letter came very quickly and my assigned therapist was extremely nice and helpful throughout. 10/10 would recommend!!!
Hi Madison,
Thank you so much for sharing your heartfelt experience with us!
We couldn’t agree more as numerous studies, including those published in reputable journals like *Nature*, highlight the incredible bond between humans and dogs and the profound impact they have on our mental and emotional well-being. It’s truly moving to hear how your dogs have helped you through difficult moments with anxiety and depression. Their companionship can indeed be life-changing.
We're so glad that your experience with Pettable matched the importance of that bond. It’s wonderful to know that your ESA letter arrived quickly and that your therapist was kind and supportive throughout the process. Your 10/10 recommendation means the world to us!
Thank you for trusting Pettable with your ESA needs. We're honored to have played a part in keeping you and your dogs together.
Warm regards,The Pettable Team
Reviewed July 26, 2025
It was my first time ever trying to do this. I was worried about the property management, accepting the letter or not. The letter was accepted. The process was quick and efficient. I set an appointment with the therapist within 48 hours. I had the letter within minutes after the appointment. It was sent to via email. It was easy to forward the PDF to the property management company. All in all completely blown away by how professional and easy the entire process was with Pettable. I strongly recommend if you’re looking for a way to do this, and your therapist may not be in your state as was my situation, that you reach out to Pettable. They made the process quick and painless.
Hi Jason,
Thank you so much for sharing your experience!
We know that taking the first step especially when dealing with housing concerns can feel intimidating, so we're glad to hear that everything went smoothly and that your letter was accepted without issue. It's great that you were able to connect with a therapist so quickly and receive your ESA letter within minutes of your appointment. That kind of efficiency is exactly what we aim for.
Your feedback about the ease of forwarding the PDF and the professionalism of the entire process means a lot. And you're absolutely right, Pettable is designed to help, especially when your own therapist may not be licensed in your state. We're so glad we could be there for you.
Thanks again for the strong recommendation. We're honored to have helped make things easier for you!
All the best,The Pettable Team
Reviewed July 26, 2025
The interview set up and interview itself was easy and went of without a hitch. However I am still waiting for letter itself. Which is why I only gave it four stars. Hopefully it arrives so I don't have to go through customer service.
Thanks for your honest feedback, Clarence!
It’s great to hear the interview process went smoothly for you as that’s exactly what we aim for. As for the delay with your letter, that’s definitely not ideal, especially when timing matters. If it hasn’t arrived yet, we recommend checking your spam or junk folder just in case. But if it’s still not there, reaching out to Pettable’s customer support can usually resolve it quickly, they’re generally responsive and helpful.
We hope you receive your letter soon so everything’s squared away!
Best,The Pettable Team
Reviewed July 26, 2025
From inquiry to finish, the process was swift and thorough. I highly recommend Pettable to anyone seeking documentation when confirmation is needed for your Emotional Support Animal. If I could give the Pettable platform 10 stars, I would give them 11. That's how thankful I am for the service they provided me.
Hi Shawnita,
Thank you for your glowing review! We’re incredibly touched by your kind words and enthusiasm about your experience with Pettable. It’s fantastic to know that our seamless and thorough process met your expectations, and recommending our platform adds immense value!
Your satisfaction and willingness to rate us beyond the standard scale mean the world to us. We're deeply grateful to have supported you and your Emotional Support Animal wherever you may need them next. If there's anything more we can do for you, please don't hesitate to reach out.
Thank you once again for choosing Pettable!
Warmly,The Pettable Team
Reviewed July 26, 2025
My mother informed me about Pettable's services. I have a bit of social anxiety and I needed a companion I could take wherever with me. My companion helps calm me down and that helps a lot. The process obtaining an ESA license at Pettable was fairly easy. The whole process took a month. Others should look into it because it helped me a lot. A lot of people don't really know anything about getting the ESA.
Hi Zion,
Thank you so much for sharing your thoughtful experience! We’re truly glad to hear that Pettable was able to support you in finding comfort through your ESA, especially in managing social anxiety. It means a lot that your mother introduced you to our services and that the process felt smooth and manageable for you even with the added considerations of state-specific timelines.
Your kind words and willingness to recommend us to others are deeply appreciated. You’re absolutely right, many people aren’t aware of how much an emotional support animal can improve daily life, and your story may encourage someone else to seek the help they need.
Thank you for trusting Pettable, and we’re honored to be part of your journey. 🐾
Warmly,The Pettable Team
Reviewed July 25, 2025
Going with Pettable was a waste of my time and a waste of my money. Unfortunately, the letter that they provided was denied by my apartment complex. The therapist was registered in Maryland, in Virginia, and out of Texas as well. She definitely did her due diligence and did try to help me as best as she could, but unfortunately, the apartment complex would not accept it. It didn't matter what was said to them. It didn't matter what was screenshotted and sent to them. They stated that they were not accepting the letter because they felt that it was a bot letter that I just paid for. They did not feel that it was legitimate to confirm if I did or did not need my ESA letters. Because of that, I had to go back to therapy, paying $50 a session, in order for me to be allowed to bring my dogs on the property. What happened wasn't Pettable's fault, but if I knew that my complex wasn't gonna accept the letters, then I wouldn't have spent the money on it.
Hi Gina,
Thank you for taking the time to share your experience. We truly understand how frustrating and emotionally draining this situation must have been, especially when you're doing your best to advocate for yourself and your pets.
We’re glad to hear that you felt supported by your therapist, Jessica, and that her efforts were sincere and thorough. Unfortunately, while ESA letters issued through Pettable are compliant with federal Fair Housing Act guidelines and signed by licensed professionals, some housing providers may still be unfamiliar with the law or resistant to honoring valid documentation. We know how disheartening that can be, especially when you're navigating it while already dealing with anxiety.
We appreciate your recognition that the core issue was beyond Pettable's control, and we’re truly sorry you had to go through additional steps and expenses just to ensure your dogs could stay with you. If there's ever anything else we can do to support you or help advocate further, please don’t hesitate to reach out. You and your pets deserve peace of mind.
Sincerely,The Pettable Team
Reviewed July 25, 2025
Pettable has been fine so far. I have had a few diagnoses from my psychiatrist in the past. My pets are considered Emotional Support Animals (ESA), based on how they help me. While I was applying for my apartment, I was told, “If you have one, it will help with rent”.
After talking to a psychiatrist, along with giving them my diagnosis from a previous psychiatrist as well, they'll have my pet registered as an ESA. It took a few days to a week to get the ESA letter. So, not very long at all.
I was able to get in contact with the Pettable therapist. It was pretty clear and concise. I was asked questions to make sure of my personal diagnoses, what things I was dealing with, and how my pet helps. They mostly help with those things that I struggle with.
My landlord was probably correct because it really had to go through the agency along with the psychiatrist, which wasn't necessarily me handing off anything.
ESA has definitely improved my health. Without it, it would be more difficult getting up and do what I need to do. But my ESA helps me with my schedule and with any sort of loneliness. It’s keeping me on schedule for both getting up and getting myself out of bed.
There was only a little confusion about getting some sort of bundle to make sure it's all delivered properly. But I was still able to do it, though.
Hi Toluwase,
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re truly glad to hear that Pettable was able to support you efficiently through the ESA letter process, and even more so that your emotional support animal is making such a meaningful difference in your daily routine. It’s wonderful that your psychiatrist’s involvement helped make the process even smoother and more verifiable with your housing provider as that’s exactly how it should be.
We also appreciate your honest note about the slight confusion regarding document bundling. Feedback like this helps us refine the experience for others, and we're always working to make each step clearer and more seamless.
Your story is a powerful reminder of the value emotional support animals bring to those facing mental health challenges. Thank you again for your trust in Pettable! We’re honored to be part of your journey and hope your ESA continues to bring you comfort and structure each day.
With gratitude,The Pettable Team 🐾
Reviewed July 22, 2025
Fantastic and impressive experience from start to finish!! The website was user-friendly and communication was excellent. The whole process was smooth and easy! Highly recommend! All my questions were answered and I feel confident in my decision to go with Pettable. Thank you for all your help and answering all of my questions
Thank you so much for the wonderful feedback, Cynthia!
We’re thrilled to hear that your experience with Pettable was fantastic from beginning to end. It’s great to know our website, communication, and support made everything smooth and easy for you. We’re especially glad that you felt confident and well-informed throughout the process. That’s exactly what we strive for.
Thank you again for choosing Pettable and for the high recommendation. We’re always here if you need anything in the future!
Warmly,The Pettable Team 🐾
Reviewed July 22, 2025
Absolutely! I’ve already recommended my neighbors to do it! They asked me about how much the pet fee for my dog was and I told them I didn’t have to pay anything because of Pettable! They want a dog but don’t want to pay for all the deposits and fees.
Thank you so much, Shyann!
We’re so happy to hear you had such a great experience and even more excited that you’ve already recommended us to your neighbors! It’s awesome that Pettable helped you avoid those extra pet fees, and we hope your neighbors are able to enjoy the same benefit with their future furry companions.
If they have any questions or need help getting started, we’re always here to support them just like we did for you.
Thanks again for spreading the word! 🐶🐾—The Pettable Team
Reviewed July 21, 2025
I appreciated the ease of signing up and getting my letter. I think having to pay extra for my housing document is not the best since the letter itself is so expensive. However, I do appreciate that my therapist was able to find me this website and that everything was very legitimate.
Thank you for your honest feedback, Nova!
We’re glad to hear the process was easy and that everything felt legitimate as that’s something we really pride ourselves on. We also understand your concern about the cost of the housing document. While we aim to keep our services affordable and transparent, we know that every dollar matters, and we’ll take your feedback into account as we continue to improve.
We're happy your therapist pointed you in our direction, and we're grateful you trusted us with your ESA needs. If you have any other thoughts or need further support, we're always here for you.
Warmly,The Pettable Team
Reviewed July 20, 2025
It was a fast and easy process. Really did help me to keep my pets living with me. Therapist was helpful with the information given and friendly. Communication was 10/10!! Never in the process did I feel unheard. Best choice I made going with Pettable! Would definitely recommend Pettable to a friend and family member and if I had to I will most definitely use Pettable again if ever needed.
Thank you so much, Christina!
We’re truly glad to hear that the process was fast, easy, and supportive from start to finish. Knowing that your pets can stay with you and that you felt heard throughout means everything to us. Our team works hard to make this a stress-free experience, and it’s great to know your therapist made a positive impact as well.
We appreciate your recommendation and would be honored to help you or your loved ones in the future. Thank you again for trusting Pettable! 🐾💙
—The Pettable Team
Reviewed July 20, 2025
Pettable did exactly what they said they would, and their letter worked perfectly, no hiccups, no delays, no runaround. The whole process was smooth, professional, and super straightforward. It's rare these days to find a service that actually delivers 100% on its promise, but Pettable nailed it. Total peace of mind, and worth every penny. Highly recommend.
Hi Ryan,
Thank you so much for the wonderful feedback!
We’re so glad to hear that everything went smoothly and exactly as promised. It means a lot to know we were able to provide the clarity, professionalism, and peace of mind you were looking for. That kind of trust is something we don’t take lightly.
We’re grateful you chose Pettable and truly appreciate the high recommendation!
Warmest regards,The Pettable Team 🐾
Reviewed July 19, 2025
Dr ** and the whole team was very great. Really good experience. Was an easy process and helped with everything I needed. Whenever I needed help it would get done really quickly without fail. I am definitely lucky to have found Pettable. This is my second time using this service and I will definitely be coming back.
Hi Bea,
Thank you for such a glowing review of your experience with Pettable! We're thrilled to learn that your doctor and our entire team were able to help you smoothly through the process for a second time. It's fantastic to hear that we consistently provided you with quick and unfailing support, as customer satisfaction is our highest priority.
We really appreciate your loyalty and confidence in us, and can't wait to assist you again in the future. Thank you for choosing Pettable — we're lucky to have you amongst our customers!
Warm regards,The Pettable Team 🐾
Reviewed July 19, 2025
Overall Good experience, but pricier than I would have liked. I was able to get my cat approved to help with pet rent and move in fees quickly. The meeting with the therapist was quick and easier than expected. There was an extra fee for the pet screening program that the building uses.
Hi Christina,
Thank you for taking the time to share your feedback. We truly appreciate it.
We’re so glad to hear that you had a good overall experience and that we were able to help you get your cat approved quickly for pet rent and move-in fee exemptions. It’s great to know the process felt smooth and that your meeting with the therapist was easier than expected as that’s exactly the kind of stress-free experience we aim to provide.
Regarding the pricing, we completely understand your concerns. We strive to be as transparent as possible about our fees and offer flexible options to fit different needs, but we know that the cost can still be a factor for many. We’re always working to improve affordability while maintaining the high standards and legal credibility of our service.
As for the additional fee for the third-party pet screening platform your building requires unfortunately, that’s something outside of our control. Many housing providers now use external verification systems that require their own documentation or added steps, and while we do our best to support clients through those processes, they may involve added costs unrelated to our service.
We’re glad that in spite of this, you were still able to move forward successfully, and we hope the long-term benefits of having your ESA recognized continue to bring value and peace of mind.
If you ever need further support or have questions about renewals or future documentation, we’re always here to help.
Warmly,The Pettable Team 🐾
Reviewed July 19, 2025
Having an apartment stress you out about your service animal? Working with Pettable will remove that stress and make you have a seamless transaction and experience! I would recommend them to anyone who is looking for this assistance easy online! The doctor that I spoke with was responsive and very easy to talk to and knowledgeable.
Hi Elizabeth,
Thank you so much for your kind words! We’re so happy to hear that Pettable was able to help take the stress out of dealing with your apartment’s service animal process. That’s exactly what we aim to do, to make things smooth, straightforward, and supportive from start to finish.
It’s wonderful to know that your experience with the doctor was positive, and that they were responsive, easy to talk to, and knowledgeable. We’re proud to work with professionals who truly care and take the time to understand each client’s needs.
Your recommendation means a lot, and we’re so glad you found our online process easy to navigate. If you ever need anything in the future whether it’s documentation support, a renewal, or just a question we’re always here to help.
Thanks again for choosing Pettable! 🐾
Warmly,The Pettable Team
Reviewed July 16, 2025
I found it so easy to sign up and was unsure if it would work, but I appreciated the money-back guarantee they offered, that’s why out of the other companies I chose Pettable. I had to wait a whole week before I could have my therapy session, I was like a little girl anticipating Christmas morning. My emotions were all over the place. Since my apartment complex didn’t allow me to bring my Maya (8yo Chihuahua). Then I received my letter and I went and got Maya and we are living our most awesome life!! Thanks Pettable!!! Will be back again!
Hi Danna,
Thank you so much for sharing your story — it truly warmed our hearts! 🐾 We’re so happy to hear that you and Maya are now living your best life together. Choosing us among other companies means a lot, and we’re glad the money-back guarantee gave you the confidence to move forward. We know that waiting can be tough, especially when emotions are high, so it’s wonderful to hear that everything worked out in the end.
Welcome home, Maya — and thank you for trusting Pettable. We’ll be here whenever you need us again! 💙
– The Pettable Team
Reviewed July 13, 2025
I haven’t received my letter yet (need to wait 30 days, which my apartment community was ok with) but the process so far has been easy. The phone call was quick and does feel nice to speak to someone about the real issues you have and why your pup helps you through those hard times. My decision to move was quick and the need for the letter needed to be as quick, so this option felt better than actually taking the time to find my own therapist to work with and ask for the letter. I feel like this now buys me time to find someone I trust for therapy and to continue the letters if they are still needed.
Hi Cynthia,
Thank you so much for sharing your experience so far — we’re really glad to hear that the process has been smooth and supportive during this transitional time for you.
It’s wonderful that your apartment community is being understanding while you await your letter. We're also happy to know that your consultation provided not only the documentation you need, but also a meaningful and validating conversation about how your pup supports you through difficult times. Your insight into using this as a stepping stone while you search for a long-term therapist is thoughtful and exactly how many clients use our service to get the help they need when they need it most.
If there’s anything we can do for you while you wait for the final letter, please don’t hesitate to reach out.
Thank you for choosing Pettable and trusting us with your ESA needs!
Warm wishes,The Pettable Team
Reviewed July 12, 2025
I feel so lucky to have found Pettable. The process was professional and transparent. I felt completely safe filling out sensitive information and the therapist was just terrific. I dealt with customer service by email and they were responsive and prompt in answering my question. I did my research and would highly recommend them if you need this service.
Hi Robin,
Thank you so much for your kind and thoughtful feedback!
We’re truly honored that you felt safe, supported, and cared for throughout your experience with Pettable. It means a lot to us that our process felt transparent and professional especially when dealing with sensitive information and we’re so glad your therapist and our customer service team were able to provide the compassion and prompt support you deserved.
Doing your research and choosing Pettable makes your recommendation even more meaningful, and we’re incredibly grateful to have earned your trust.
Thank you for choosing Pettable and trusting us with your ESA needs!
Warmly,The Pettable Team
Pettable Company Information
- Company Name:
- Pettable
- Website:
- pettable.com


