Pettable Reviews
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About Pettable
Pettable provides emotional support animal (ESA) resources, such as ESA letters from licensed therapists and online psychiatric service dog training. An ESA letter may be required by a landlord to allow you to keep your support animal in housing that otherwise prohibits pets. If you're not approved for a letter, Pettable provides a full refund. If your landlord doesn't accept it, Pettable will help verify the validity of your ESA letter.
- Fast delivery (same-day letters available)
- Licensed in all 50 states
- Legally compliant for housing and protected by FHA
- 100% refund guarantee if not approved
- Free pre-screening quiz
- Can be costly
- Must be renewed
Pettable Reviews
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- 4,894,382 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,894,382 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 28, 2026
Process was ok, the website very much mislead me with prices and packages. The Therapist I spoke with was kind of off putting when I spoke with her over the phone. They Kept trying to push for me to spend more money and I did end up paying more than expected because there was unexpected costs after paying the initial fee.
Hi Savannah,
Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your experience felt misleading and frustrating, especially regarding pricing expectations and additional costs that came up during the process. We understand how disappointing that can feel when you’re expecting clearer upfront communication.
We also regret that your interaction with the therapist did not feel as comfortable or welcoming as it should have. Creating a supportive and professional experience is very important to us, and we appreciate you bringing this to our attention.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 27, 2026
The process to receive an ESA letter is professional and straightforward. They make it very stress free and accessible for everyone. My doctor is very kind and helpful with all my appointments/concerns. I have had nothing, but a great experience with Pettable. Thank you.
Hi Angela,
Thank you so much for sharing your experience! We’re thrilled to hear that the process felt professional, straightforward, and stress-free for you.
It’s wonderful to know that your doctor has been kind and helpful throughout your appointments and concerns, and that your overall experience with Pettable has been such a positive one.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 26, 2026
Amazing. Quick and convenient! I appreciate how kind and thoughtful the provider was and how efficient this process was. I received my letter within 5 mins of the call as well. Overall I highly recommend.
Hi Jolee,
Thank you so much for sharing your experience! We’re thrilled to hear that the process felt quick, convenient, and efficient for you, and that your provider was kind and thoughtful throughout your call.
It’s wonderful to know you received your letter so promptly and had such a positive overall experience. We truly appreciate your recommendation and your kind words.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 26, 2026
Getting my dog recertified as an ESA was easy thanks to Pettable's efficient service. I was able to meet with a therapist, discuss my health and needs, and receive documentation quickly. The service is reliable.
Hi Celine,
Thank you so much for sharing your experience! We’re glad to hear that your ESA recertification process was easy and efficient, and that you were able to meet with a therapist, discuss your needs, and receive your documentation quickly.
It’s wonderful to know you found the service reliable that’s exactly what we aim for. We truly appreciate your feedback and your continued trust in Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 25, 2026
I am still awaiting approval by my apartment complex but I wanted people to know the doctor or social worker bill you separately so you pay the Pettable fee plus doctor fee. This should be disclosed up front. Not after the fact.
Hi Cherrell,
Thank you for sharing your feedback. We’re sorry to hear that the pricing and billing process felt unclear or unexpected. Transparency is very important to us, and we understand how frustrating it can be when fees are not communicated in a way that feels fully upfront.
To clarify, certain services or documentation requests may involve separate provider-related fees depending on the evaluation or additional forms required. However, we agree that expectations around any potential charges should be clearly explained before purchase, and your feedback helps us identify where we can improve communication.
We appreciate you bringing this to our attention, and we sincerely hope your apartment approval process goes smoothly. If you have any questions about your account or charges, please contact us at support@pettable.com or (855) 920-0323 and our team will be happy to assist you.
Thank you for trusting Pettable for your ESA needs.
Reviewed May 21, 2026
Kay was professional, punctual, and made the whole process comforting and transparent. She asked great questions and wanted to hear about the nature of the relationship between my animals and myself, which I thought demonstrated a personal level of investment in the outcome that reassured me about the credibility of the service. The ESA letter came through within 24 hours of the meeting, and my apartment happily accepted it. Great company!
Hi Ian,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Kay was professional, punctual, and made the process feel transparent and comforting from start to finish.
It’s especially meaningful to know that her thoughtful questions and genuine interest in the bond between you and your animals helped build trust and confidence in the process. We’re also glad your ESA letter arrived quickly and was accepted by your apartment without any issues.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 21, 2026
Thank you so much for helping me with my letter. The doctor assigned to me was very kind and explained things on the phone much better than the other service I used last year. She was very prompt at getting back the forms that I needed.
Hi Cristy,
Thank you so much for sharing your experience! We’re so glad to hear that the doctor assigned to you was kind, communicative, and able to explain everything clearly throughout the process.
It’s wonderful to know that you felt more supported compared to your previous experience elsewhere, and that your forms were returned promptly when you needed them.
We truly appreciate your feedback and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 20, 2026
Great company! Easy to set up an appointment! Highly recommend! You schedule the initial call and it’s easy to follow the instructions for everything that needs to be done prior to your appt. Communication was fabulous and I got my letter shortly after my appt. My apartment complex reviewed it and accepted it with no issues! Thank you!
Hi Emily,
Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy to follow from scheduling your appointment through receiving your ESA letter.
It’s wonderful to know that communication was helpful throughout and that your apartment complex accepted your documentation without any issues. That smooth experience is exactly what we strive to provide.
We truly appreciate your recommendation and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 20, 2026
I found Pettable to be very efficient at what they do. I was completely satisfied with the therapists' understanding of my situation. I was approved to move into my new apartment with my fur buddies to my great relief.
Hi Michele,
Thank you so much for sharing your experience! We’re delighted to hear that you found Pettable efficient and that your therapist was understanding and supportive of your situation.
It’s wonderful to know that you were approved to move into your new apartment with your fur buddies and that the process brought you such relief. That peace of mind is exactly what we hope to provide.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 19, 2026
This was very easy and very professional. Both the original letter and the renewal. I would recommend this service to anyone. And I have had no issues with my letter or any issues from landlords from my pups.
Hi Karl,
Thank you so much for sharing your experience! We’re thrilled to hear that both your original letter and renewal process were easy and professional.
It’s also wonderful to know that you’ve had no issues with your documentation or with landlords regarding your pups. Providing a smooth and reliable experience is exactly what we strive for.
We truly appreciate your recommendation and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 18, 2026
Pettable is caring, dedicated, and very informative. They schedule during a good time for me to talk through ongoing issues and are approachable anytime I have an additional question. I enjoy working with them.
Hi Mariana,
Thank you so much for your kind words! We’re delighted to hear that you’ve found Pettable caring, informative, and approachable throughout your experience.
It’s wonderful to know that scheduling has been convenient for you and that you’ve felt supported when discussing ongoing concerns or asking additional questions. Building a supportive and responsive experience is very important to us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 18, 2026
Thank you so much for ESA letter. This will help me keep my loveable pet with me. I am thankful for my friend to recommend your services. It great you have newsletters to read and tips on how to talk to the landlord about how to use the letter. Thanks to Dr. Ro'Candace **. She was great.
Hi Kimberly,
Thank you so much for your kind words! We’re truly happy to hear that your ESA letter will help you keep your lovable pet with you and that the newsletters and landlord guidance resources have been helpful throughout the process.
It’s wonderful to know that Dr. Ro'Candace provided such a great experience and made you feel supported. We’ll be sure to pass along your appreciation to her.
We’re also grateful that your friend recommended Pettable, and we’re honored to have been able to assist you.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 15, 2026
My assigned therapist was a great listener and assessed the situation very promptly. She was very kind and open as I have experienced bad therapist in the past. She was great. I received my letter within the 48 hour time frame which was very fast. The questionnaire was also very thorough.
Hi Erone,
Thank you so much for sharing your experience! We’re truly glad to hear that your assigned therapist made you feel heard, supported, and comfortable especially after difficult experiences with therapists in the past.
It’s wonderful to know that she was kind, open, and prompt in assessing your situation, and that you received your ESA letter within the expected timeframe. We’re also happy to hear that you found the questionnaire thorough and helpful throughout the process.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 15, 2026
Great experience again for the second year in a row! The process was simple, professional, and easy to follow from start to finish. Pettable made everything clear, and I felt supported throughout the entire experience. I really appreciate the help and the smooth renewal process. I would definitely recommend Pettable to anyone looking to get their ESA letter through a straightforward, reliable, and easy-to-work-with service. Thank you again for the help, Pettable!
Hi Mitchell,
Thank you so much for your continued trust and support! We’re thrilled to hear that your second year with Pettable was once again a great experience.
It’s wonderful to know that the renewal process felt simple, professional, and easy to follow from start to finish, and that you felt supported throughout the experience. Providing a smooth and reliable process is exactly what we strive for.
We truly appreciate your recommendation and thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 13, 2026
When will I receive my email or package. The call was very nice and she was very helpful, now just waiting for my letter. Thank you for supporting pets and helping people.
Hi Sandy,
Thank you for your kind words! We’re so glad to hear that your call went well and that your provider was helpful and supportive throughout the process.
In most cases, ESA letters are delivered by email within 24–48 hours after the consultation, depending on the provider and any remaining documentation requirements. We recommend checking your inbox as well as your spam or promotions folder just in case.
If you still haven’t received your letter after that timeframe, our support team would be happy to look into it for you.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 12, 2026
I adopted two kittens from the Humane Society. I applied for an ESA letter through Pettable. I was a little worried that it might not be accepted. But just a day or so after the phone call interview, I got a professional letter. And it was accepted by my property managers with no problem.
Hi Tyler,
Thank you so much for sharing your experience! We’re glad to hear the process went smoothly after your interview and that you received your ESA letter quickly.
It’s also great to know that your documentation was accepted by your property managers without any issues. Congratulations on adopting your two kittens from the Humane Society they sound like a wonderful addition to your home.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 12, 2026
My experience with Pettable was easy to navigate through and I highly recommend this Service for anyone seeking reputable ESA documents. Their services are designed to meet your specific needs. Make sure to follow the requirements for your State.
Hi Carol,
Thank you so much for sharing your experience! We’re glad to hear that the process was easy to navigate and that you found our services helpful in obtaining your ESA documentation.
We also appreciate your recommendation and your note about state requirements staying informed on local guidelines is an important part of the process.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 10, 2026
I have had no issues with Pettable! They have helped tremendously with getting my dog registered as a ESA. I just renewed my esa letter and they were right on time with the reminders and followed up which I appreciate. They also offered vets visits and online vets which is an awesome thing to offer and I am now able to do online vet visits. I am glad to have chosen pettable.
Hi Victoria,
Thank you so much for sharing your experience! We’re glad to hear that your ESA renewal process went smoothly and that the reminders and follow-ups were helpful and timely.
It’s also wonderful to know you’ve found value in the additional services offered, including the option for online vet visits that’s great to hear! We’re happy we could support you and your dog’s needs.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 10, 2026
The process is very simple. My ESA letter was received very quickly and has allowed me to have my dog in my residence with no deposit and no rent. The therapist was very friendly. I would highly recommend using this company. Very reputable.
Hi DeeLynn,
Thank you so much for sharing your experience! We’re glad to hear that the process felt simple and that you received your ESA letter quickly. It’s wonderful that your dog is now able to stay with you without added housing fees, and that your therapist was friendly and supportive throughout.
We truly appreciate your recommendation and kind words about your experience with Pettable.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 8, 2026
The whole process was super easy and fast. Was able to do a quick mental assessment and then two days later my therapist Michelle called me and she was really nice and professional. Also Very affordable and was able to get my cat to become a ESA and not have to pay a pet deposit or pet rent for the apartment we were just approved of.
Hi Maricruz,
Thank you so much for sharing your experience! We’re thrilled to hear that the process felt super easy and fast for you, from the initial assessment to your session with Michelle. It’s wonderful that she was kind and professional and helped make everything feel smooth and comfortable.
We’re also glad to know that having your cat recognized as an ESA has helped you avoid additional housing fees and made your move a bit easier that’s exactly the kind of support we aim to provide.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 7, 2026
Thank you so much, the process was simple and easy to understand. Everything was processed fast and without any issue. I received emails notification every time documents were reviewed. More importantly all documents were approved. Gladly will recommend your service.
Hi Gabriela,
Thank you so much for sharing your experience! We’re delighted to hear that the process was simple, easy to understand, and completed quickly without any issues.
It’s great to know that the email notifications kept you informed throughout the review process and that all of your documents were successfully approved. Your recommendation truly means a lot to us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 6, 2026
I always have a great experience with Pettable. They always ensure the process is thorough yet efficient and easy. In addition, their customer support team is responsive and quick to respond. Thank you for being so helpful, Pettable team!
Hi Lizbeth,
Thank you so much for your kind words and continued support! We’re thrilled to hear that you consistently have a great experience with Pettable and that the process feels both thorough and easy for you.
It’s also wonderful to know that our customer support team has been responsive and helpful whenever needed. Your feedback truly means a lot to us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 6, 2026
The first consultation was not a good experience but I contacted Florence in customer service and she got me a second opinion. The second opinion went well and I was approved for my ESA letter for my Cat. Thank you Pettable! Casper has compassion and kindness to share. He is my comfort.
Hi Stefanie,
Thank you for sharing your experience with Pettable. We’re sorry to hear that your first consultation did not meet your expectations, but we’re very glad that Florence in customer service was able to assist you quickly and help arrange a second opinion.
It’s wonderful to hear that your second consultation went well and that you were able to receive your ESA letter for Casper. He sounds like a very special source of comfort, compassion, and kindness in your life, and we’re honored to have helped support that bond.
We truly appreciate your feedback and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 4, 2026
My therapist Kya ** was so helpful and made the process very easy and had wonderful communication skills. She guided me through the process. I am so thankful that I will be able to keep my babies with me at all times.
Hi Lucy,
Thank you so much for sharing your experience! We’re thrilled to hear that Kya was so helpful, communicative, and made the process easy to navigate.
It’s wonderful to know you felt guided every step of the way and that you’ll be able to keep your babies with you that’s exactly why we do what we do.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 2, 2026
Very positive experience. This provider exceeded my expectations and went above and beyond to ensure that I was comfortable with my letter. I would highly recommend to anyone struggling with concerns about their housing and ESA companion. So impressed with how professionally this was handled. Thank you.
Hi Rhonda,
Thank you so much for sharing your experience! We’re thrilled to hear that your provider exceeded your expectations and made sure you felt comfortable and supported throughout the process.
It’s wonderful to know that everything was handled professionally and that you’d recommend Pettable to others navigating housing concerns with their ESA companion. Your kind words truly mean a lot to us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 2, 2026
The process was very easy to maneuver. Once the documentation was completed and a time was set to speak with the doctor, I waited for the call. The call was right on time, thoroughly done and I received my letter shortly thereafter.
Hi Robb,
Thank you for sharing your experience! We’re so glad to hear that the process was easy to navigate and that everything from scheduling your appointment to receiving your ESA letter was timely and thorough.
It’s great to know your call started right on time and that you received your documentation shortly after. Providing a smooth and efficient experience is exactly what we aim for.
We truly appreciate your feedback and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed April 30, 2026
I love how thorough and easy Pettable and my therapist made the process. I have been a client for a few years, and each year the service gets better. Having my PSD able to live with me and go where I go makes my life better and I'm grateful. I highly recommend!
Hi Shanelle,
Thank you so much for your continued trust and for sharing your experience! We’re thrilled to hear that the process has remained both thorough and easy for you over the years and that it keeps getting better.
It’s wonderful to know that having your PSD by your side has made such a positive impact on your life. That kind of support is incredibly meaningful, and we’re grateful to play a small part in that.
We truly appreciate your recommendation and thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed April 29, 2026
I had a meeting with Karen, who was absolutely amazing. Not only was she accommodating, but really listened to my problems. Sent the ESA letters as fast as she could. Fantastic service, I was in excellent hands.
Hi Laila,
Thank you so much for sharing your experience! We’re thrilled to hear that Karen provided such amazing support and truly listened to your concerns. It’s wonderful to know you felt well taken care of and that your ESA letters were delivered promptly.
We truly appreciate your kind words and are so glad you felt you were in excellent hands. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed April 29, 2026
I found the course very vague and overpriced. The information is very basic and general. I feel I would have learned more just watching YouTube videos. It is a very, very basic/entry level course. And now I can not submit my review because it is "too short" but really I feel it is because I am only issuing 2 stars.
Hi Megan,
Thank you for sharing your honest feedback. We’re sorry to hear that the course didn’t meet your expectations or feel as valuable as you had hoped. Our goal is to provide clear, structured, and helpful guidance, but we understand that some users may find the material more basic than anticipated.
We also apologize for any frustration with the review submission process that’s certainly not intended to prevent feedback of any kind. Your input is important to us, and we’ll be sharing it with our team as we continue improving the depth and overall experience of the course.
If you’d like to discuss your experience further or explore possible options, please feel free to reach out to us at support@pettable.com or (855) 920-0323. We’re here to help.
Reviewed April 27, 2026
Totally went above and beyond my expectations. Was extremely professional and easy to complete. They guide you through the entire process. I am a Disabled vet who got my service dog a lot faster than going through the government bureaucracy. Bravo Zulu Pettables for a job well done. I am also a retired Naval Officer.
Hi Frank,
Thank you for sharing your experience with Pettable! We’re truly honored by your kind words and especially grateful for your service as a Disabled Veteran and retired Naval Officer. “Bravo Zulu” means a great deal coming from you.
We’re so glad to hear that the process exceeded your expectations, was professional and easy to complete, and that our team was able to guide you efficiently throughout. It’s especially meaningful to know we could help you obtain support for your service dog in a timely way.
Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Pettable Company Information
- Company Name:
- Pettable
- Website:
- pettable.com
