Pettable Reviews
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About Pettable
Pettable provides emotional support animal (ESA) resources, such as ESA letters from licensed therapists and online psychiatric service dog training. An ESA letter may be required by a landlord to allow you to keep your support animal in housing that otherwise prohibits pets. If you're not approved for a letter, Pettable provides a full refund. If your landlord doesn't accept it, Pettable will help verify the validity of your ESA letter.
Visit pettable.com- Fast delivery (same-day letters available)
- Licensed in all 50 states
- Legally compliant for housing and protected by FHA
- 100% refund guarantee if not approved
- Free pre-screening quiz
- Can be costly
- Must be renewed
Pettable Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
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- 4,921,192 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 9, 2026
My experience with Pettable was wonderful.. The entire process was seamless and professional. From the online application to my appointment with the therapist every detail was handled easily and smoothly.
Hi Susan,
Thank you so much for sharing your experience! We’re delighted to hear that your experience with Pettable was wonderful and that the entire process felt seamless and professional.
It’s especially great to know that everything from the online application to your appointment with the therapist was handled smoothly and made the experience easy for you.
We truly appreciate your kind words and thank you for taking the time to share your feedback!
—The Pettable Team
Reviewed July 9, 2026
Process was easy but expensive. I needed the certificate ASAP and had to pay extra. I had no issues presenting the doc which was accepted immediately. One less thing I had to worry about when renting apartment. Thank you.
Hi Carmen,
Thank you so much for sharing your experience! We’re glad to hear that the process was easy and that your documentation was accepted immediately, giving you one less thing to worry about during your apartment search.
We also appreciate your honest feedback regarding the cost and the expedited service fee. We understand that moving can be stressful and expensive, and your input helps us continue evaluating how we can best serve our clients.
We’re grateful that we could help make your housing process a little smoother. Thank you again for taking the time to share your feedback!
—The Pettable Team
Reviewed July 2, 2026
Pettable has been an amazing company to work with for my Emotional Support Animal needs. The pricing is great, they have year-long options with extra coverage, their therapists are nationwide, their customer service is outstanding. They make adding additional animals stress-free. Their communication is great. I'm so glad I found Pettable. They're the second company I've worked with to get an ESA, and I was blown away by the service they provide.
Hi Sarra,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Pettable has been such a positive resource for your Emotional Support Animal needs. It’s great to know that you’ve found value in our pricing, coverage options, nationwide network of licensed therapists, and dedicated customer support.
We’re especially happy to hear that adding additional animals was a stress-free experience and that our communication helped make the process smooth from start to finish. Knowing that we exceeded your expectations means the world to us.
Thank you for trusting Pettable for your ESA needs!
Reviewed July 1, 2026
I had the best experience with Pettable.com and it was well worth my time and money. They are professional, courteous, and their licensed professionals and their assessment interview and letter helped me tremendously! I am in no way associated with their company but I am a very happy customer.
Hi Shemi,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found Pettable to be professional, courteous, and well worth your time and investment. It’s especially meaningful to know that your licensed provider, assessment, and ESA letter made such a positive difference for you.
We truly appreciate your kind words and your recommendation. Knowing that you’re a happy customer means a great deal to our team. Thank you for trusting Pettable for your ESA needs!
Reviewed June 29, 2026
Highly disappointed in my experience. I reached out to customer service to resolve an issue and it's been a week with absolutely no response back. $150 down the drain and left with more anxiety afterward. Stick with local doctors who know you and your mental conditions. A 15 minute phone call to determine one way or the other is not the way to go.
Reviewed June 29, 2026
Best esa letter service and full support for vet questions. I love pettable.com! You saved me from having to move to a new house. The therapist that wrote my letter was very prompt when calling. I even got a 15$ Amazon gift card. Didn't expect that. I can ask any questions about vet services. Pettable.com is certified on multiple states and offers a money back guarantee. Not that you will need it. This company should be your first stop for an esa letter.
Hi Jon,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Pettable was able to help you keep your home with your beloved companion. It’s great to know your therapist was prompt, the process met your expectations, and that you found our support and resources helpful along the way.
We’re especially grateful for your recommendation and your kind words. Knowing that you would encourage others to choose Pettable means a great deal to our team.
Thank you for trusting Pettable for your ESA needs!
Reviewed June 26, 2026
My experience with Pettable was awesome! The staff was professional and reassuring during the whole process. I received my certification for my dog within 24 hours after my interview! It definitely made my moving experience more pleasurable knowing my dog is still a part of my family.
Hi Renata,
Thank you so much for sharing your experience! We’re thrilled to hear that your experience with Pettable was such a positive one. It’s wonderful to know our team was professional and reassuring throughout the process and that you received your ESA letter within 24 hours of your interview.
We’re especially happy that we could help make your move less stressful and ensure your dog could remain by your side.
Thank you for trusting Pettable for your ESA needs!
Reviewed June 26, 2026
This is my 2nd experience with Pettable and it’s even better than the first one! I got exactly what I needed and for a fair cost and most professional experience! I love the quality of therapist Pettable uses! The maws have changed so much recently ESA pets and they are right on top of things
Hi Brigette,
Thank you so much for sharing your experience! We’re honored that you chose Pettable again and are thrilled to hear that your second experience was even better than the first. It’s wonderful to know you received the support you needed through a professional process and that you’ve had such positive experiences with our therapists.
We also appreciate your recognition of our commitment to staying current with evolving ESA regulations and requirements. Providing accurate, up-to-date guidance is something we take seriously.
Thank you for trusting Pettable for your ESA needs!
Reviewed June 19, 2026
Working with my doctor through Pettable has made my living situation much less stressful and has really helped me financially. I'm so grateful for the work these doctors do. I'd gladly recommend for anyone struggling to find somewhere to love that's accommodating for pets.
Hi Kalee,
Thank you so much for sharing your experience with Pettable! We're delighted to hear that collaborating with your doctor has eased your living situation and offered financial relief. It’s wonderful to know you've found the service worthwhile and that you're eager to recommend us to others.
We truly appreciate your gratitude and trust in Pettable.
Thank you for letting us assist you with your needs!
Warm regards,The Pettable Team
Reviewed June 16, 2026
I filled out the forms on Pettable and paid. I was sent over to a different website. I thought I would be mailed an original ESA signed by the therapist. Instead it was emailed and I had to print it out. It was very pricey.
Hi Susan,
Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that parts of the experience did not meet your expectations.
We understand how the transition to a separate platform and receiving your documentation electronically rather than by mail may have been different from what you anticipated. We also appreciate your comments regarding pricing. Feedback like yours helps us better understand where we can improve communication and set clearer expectations throughout the process.
Thank you again for sharing your experience with us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 15, 2026
Kya ** has always been so patient and accommodating during our sessions. She's very professional and I'm happy to have worked with her for a third time. Everything is straightforward and to the point.
Hi Ava,
Thank you so much for sharing your experience! We’re delighted to hear that Kya has been consistently patient, accommodating, and professional throughout your sessions, and that working with her for a third time has continued to be a positive experience. It’s wonderful to know the process has remained straightforward and easy for you.
We truly appreciate your continued trust and kind feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 14, 2026
Pettable made this experience really easy. Made the appointment 2 days after I paid and received the letter within 48 hours and it was approved by the landlord. Really happy and would 100% do it over again!
Hi Samantha,
Thank you so much for sharing your experience! We’re glad to hear that the process felt easy and efficient for you, from scheduling your appointment shortly after payment to receiving your letter within 48 hours. It’s wonderful to know it was also approved by your landlord.
We truly appreciate your kind words and your confidence in us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 11, 2026
Tina D., RN is great, listens to your concerns and ailments and is extremely therapeutic. She is also very understanding and has great bedside manners. The process is overall streamlined and efficient. There were no delays and everything went smoothly. This has been my second time using Pettable and would absolutely use again and recommend to others.
Hi Celeste,
Thank you so much for sharing your experience! We’re delighted to hear that Tina D., RN was attentive, understanding, and supportive, and that you found her care therapeutic and reassuring. It’s also wonderful to know that the overall process was streamlined, efficient, and smooth from start to finish, especially as a returning client.
We truly appreciate your continued trust in Pettable and your thoughtful recommendation.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 10, 2026
I have used Pet Now for two years. I have dealt with anxiety and depression for much longer than that the idea of having support animals to support my issues never really dawned on me until I got one. My first support animal has helped tremendously with my anxiety issues, I recently adopted a second similar dog in hopes to help with other mental health issues that have recently arose, and unfortunately Pettable's psychologist would not support the second animal. I don't believe the questions.
The psychologist act were clarifying nor do I believe the questions really explained what needed to be said thinking it's more of a validity thing when I already have a psychologist and therapist. However, the appointment with the psychologist was rushed, and her questions were vague and not really descriptive. She seemed as though she just wanted to get her job done rather than actually help me to understand how I needed to explain how both dogs support my mental health issues. Pettable could be good for those who need it for one dog, but if you have multiple pets that help with multiple symptoms, it may not be the right support for you. I would urge you to go through your actual psychologist, which is what I will end up doing.
Hi Jazmine,
Thank you for taking the time to share your experience and for being a returning Pettable client. We’re glad to hear that your first emotional support animal has provided meaningful support for your anxiety, but we’re sorry that your recent experience left you feeling frustrated and unheard.
We understand your concerns regarding the consultation and the evaluation process for a second animal. Discussions about mental health and the role animals play in supporting specific symptoms should feel thorough, collaborative, and supportive. We regret that the appointment felt rushed and that you did not feel you had adequate opportunity to explain how each of your dogs contributes to your wellbeing.
While recommendations for one or more emotional support animals must be based on a clinician’s independent professional assessment of medical necessity, we understand how disappointing it can be when the outcome does not align with your expectations. We also appreciate your feedback regarding the clarity of the questions and the overall consultation experience, as this helps us identify opportunities for improvement.
We would welcome the opportunity to review your experience further and address any concerns you may still have. Please feel free to contact us at support@pettable.com or (855) 920-0323.
Thank you for sharing your feedback with us.
Warm regards,The Pettable Team
Reviewed June 9, 2026
The therapist with whom I spoke was very easy for me to open up to. It is very difficult for me to tell my history to anyone without breaking down. She was compassionate and just a wonderful, understanding human being.
Hi Matthew,
Thank you so much for sharing your experience. We’re truly glad to hear that your therapist created a safe and compassionate space where you felt comfortable opening up. We understand how difficult it can be to talk about personal history, and it means a great deal to know you felt supported with kindness and understanding throughout the conversation.
We sincerely appreciate your heartfelt feedback and your trust in us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 9, 2026
The most unprofessional ESA business I have ever heard of. I introduced myself on the phone and the woman named Bridgette wouldn't even let me get one sentence in, basically told me I was a liar for my transcripts I had sent over about my dog Luna. Like I said, I got one sentence in before she told me because I was denied. I paid 150$ for a 3 minute conversation. Don't trust this company.
Hi Kevin,
We’re very sorry to hear about your experience and how the consultation was handled. What you described is not the level of professionalism, respect, or empathy we expect from our providers, and we understand how upsetting it must have been to feel dismissed so quickly after joining the call.
We also regret that the interaction felt accusatory and that you were left with the impression that your information was not properly reviewed. Every client deserves to be heard fully and treated with dignity, even when a clinician determines they cannot proceed with a recommendation.
Your feedback regarding communication style, call handling, and overall experience will be shared with our team for review. We take concerns about provider conduct seriously and appreciate you bringing this to our attention.
If you would like us to look into your case further, please contact us at support@pettable.com(855) 920-0323, and we will be happy to assist you directly.
Thank you for sharing your experience.
Warm regards,The Pettable Team
Reviewed June 6, 2026
Fast and reliable service. They also make renewals easy to do and stress-free. It’s simple enough to do. Just fill out your information, pay and then schedule your appointment for a time best for you. The providers are friendly and helpful. I 100% recommend!
Hi Kaity,
Thank you so much for sharing your experience! We’re glad to hear that you’ve found our service fast, reliable, and stress-free, and that renewals have been simple and easy for you to complete. It’s wonderful to know our providers have been friendly and helpful throughout your experience.
We truly appreciate your strong recommendation and your kind feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 6, 2026
We were looking to adopt a kitty but hesitated for so long since we just moved into an apartment and we saw the pet fees. After hearing about Pettable from a friend we immediately jumped on to check it out, after scheduling an appointment on our time that worked perfectly we received a call and our ESA letter was sent right after! Making it super easy and convenient.
Hi Addy,
Thank you so much for sharing your experience! We’re really glad to hear that the process felt easy and convenient for you, and that scheduling, your appointment, and receiving your ESA letter all went smoothly especially during such an exciting time as preparing to welcome a new kitty into your home.
It means a lot to know we could help make things simpler for you, and we truly appreciate your kind words and feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 6, 2026
This appointment left me discouraged in wanting to speak to other therapists. They called late. Call lasted all of 7 minutes and I felt like I was being interrogated. I would be asked what my symptoms are, I would try to explain but I was getting cut off before I even finished my thought. They made the determination that I just have regular life stressors before I even had a chance to go in depth about how I’m feeling. I felt rushed and as if the therapist was annoyed to speak to me. I was told that a mental disability doesn’t only come up when I am stressed about something specific but that it always happens which I feel is inaccurate. I got my money back, but I felt like this created more anxiety for me than did anything.
Hi Andriana,
We’re very sorry to hear that your appointment left you feeling rushed, unheard, and discouraged. That is not the experience we want anyone to have, especially when seeking support for their mental health.
We understand how important it is to feel listened to and given the space to fully express what you’re going through, and we regret that the call felt more like an interrogation than a supportive conversation. Your feedback regarding the timing of the call, the communication style, and how the evaluation was conducted is important and will be shared with our team for review.
We also recognize your concern about how your symptoms were interpreted and how that interaction affected you emotionally. Even when clinicians make determinations based on their professional judgment, the process should still feel respectful, patient, and compassionate throughout. We’re sorry that wasn’t your experience.
We’re glad to hear you were refunded, but we understand that doesn’t undo how the experience made you feel. If you’d like us to review your case further or address anything directly, please contact us at support@pettable.com or (855) 920-0323.
Thank you for sharing your feedback.
Warm regards,The Pettable Team
Reviewed June 5, 2026
The process was straightforward, seamless and in a timely fashion. My only comment that fell towards the 4 star rather than a 5-star review was the fact that I was the additional charge of $25 to verify the authenticity of the ESA letter from the landlord's 3rd party screening company. Maybe I missed the additional fee structure but it felt like a "hidden fee"
Hi Jim,
Thank you so much for sharing your experience and for your honest feedback. We’re glad to hear that the overall process felt straightforward, seamless, and timely for you.
We also appreciate you bringing up your concern regarding the additional verification fee. We’re sorry it felt unexpected—clear and transparent pricing is important to us, and we understand how that could impact your overall impression of the experience. Your feedback is valuable and will be shared with our team as we continue working to improve clarity around all potential charges.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 3, 2026
Both appointments I’ve had have been relatively painless and professional. I like that when you renew your letter that you get the same provider from the initial appt. Building your profile and filling out the forms make the actual appointment seamless.
Hi Rachael,
Thank you so much for sharing your experience! We’re glad to hear that both of your appointments have been smooth and professional, and that continuing with the same provider during your renewal helped make the process even more comfortable and seamless.
It’s also wonderful to know that completing your profile and forms ahead of time made the appointments easier and more efficient for you.
We truly appreciate your kind feedback and continued trust.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 3, 2026
I had a very good interview. She listened and understood my situation. Gave me the instructions and was able to answer my questions.
Hi Janece,
Thank you so much for sharing your experience! We’re glad to hear that you felt listened to and understood during your interview, and that your questions were answered clearly. It’s wonderful to know you felt supported throughout the process.
We truly appreciate your kind feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed June 2, 2026
The information about esa was excellent. The consult went very good and my apts accepted the esa letter. I am saving almost $500 in pet rent. Definitely recommend Pettable to anyone whose animal is their emotional support
Hi Randee,
Thank you so much for sharing your experience! We’re glad to hear the information was helpful, your consultation went well, and that your apartment accepted your ESA letter. It’s wonderful to know this has made a meaningful difference for you.
We truly appreciate your recommendation and your kind feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 31, 2026
I am grateful for this service and the ease with which I am able to accomplish my needs… I first used Pettable last year but moved to a different state, but they did all the work in finding an appropriate provider for my renewal… The process is straightforward and the provider that was assigned to me was exceptional - Thank you!
Hi KM Barbe,
Thank you so much for sharing your experience! We’re truly glad to hear that the process remained easy and straightforward for you, even after moving to a different state.
It’s wonderful to know that our team was able to help connect you with an appropriate provider for your renewal and that your assigned provider gave you such an exceptional experience.
We deeply appreciate your continued trust and thank you for choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 29, 2026
It was OK. It felt very willy-nilly. Therapist didn’t even introduce himself and he seemed bored. I will say it was at least a very fast visit. Also, it seems strange that they would just send out an email to establish 30 day care.
Hi Daniel,
Thank you for taking the time to share your honest feedback. We’re sorry to hear that the experience felt impersonal and did not meet the level of professionalism and engagement you were expecting. We understand how important it is to feel comfortable, acknowledged, and genuinely supported during these conversations.
We also appreciate your feedback regarding the follow-up email related to establishing care. We understand how that may have felt confusing or unusual, and feedback like yours helps us better evaluate how we communicate these processes to clients.
Thank you again for sharing your experience and for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 28, 2026
Process was ok, the website very much mislead me with prices and packages. The Therapist I spoke with was kind of off putting when I spoke with her over the phone. They Kept trying to push for me to spend more money and I did end up paying more than expected because there was unexpected costs after paying the initial fee.
Hi Savannah,
Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your experience felt misleading and frustrating, especially regarding pricing expectations and additional costs that came up during the process. We understand how disappointing that can feel when you’re expecting clearer upfront communication.
We also regret that your interaction with the therapist did not feel as comfortable or welcoming as it should have. Creating a supportive and professional experience is very important to us, and we appreciate you bringing this to our attention.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 27, 2026
The process to receive an ESA letter is professional and straightforward. They make it very stress free and accessible for everyone. My doctor is very kind and helpful with all my appointments/concerns. I have had nothing, but a great experience with Pettable. Thank you.
Hi Angela,
Thank you so much for sharing your experience! We’re thrilled to hear that the process felt professional, straightforward, and stress-free for you.
It’s wonderful to know that your doctor has been kind and helpful throughout your appointments and concerns, and that your overall experience with Pettable has been such a positive one.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 26, 2026
Amazing. Quick and convenient! I appreciate how kind and thoughtful the provider was and how efficient this process was. I received my letter within 5 mins of the call as well. Overall I highly recommend.
Hi Jolee,
Thank you so much for sharing your experience! We’re thrilled to hear that the process felt quick, convenient, and efficient for you, and that your provider was kind and thoughtful throughout your call.
It’s wonderful to know you received your letter so promptly and had such a positive overall experience. We truly appreciate your recommendation and your kind words.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 26, 2026
Getting my dog recertified as an ESA was easy thanks to Pettable's efficient service. I was able to meet with a therapist, discuss my health and needs, and receive documentation quickly. The service is reliable.
Hi Celine,
Thank you so much for sharing your experience! We’re glad to hear that your ESA recertification process was easy and efficient, and that you were able to meet with a therapist, discuss your needs, and receive your documentation quickly.
It’s wonderful to know you found the service reliable that’s exactly what we aim for. We truly appreciate your feedback and your continued trust in Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed May 25, 2026
I am still awaiting approval by my apartment complex but I wanted people to know the doctor or social worker bill you separately so you pay the Pettable fee plus doctor fee. This should be disclosed up front. Not after the fact.
Hi Cherrell,
Thank you for sharing your feedback. We’re sorry to hear that the pricing and billing process felt unclear or unexpected. Transparency is very important to us, and we understand how frustrating it can be when fees are not communicated in a way that feels fully upfront.
To clarify, certain services or documentation requests may involve separate provider-related fees depending on the evaluation or additional forms required. However, we agree that expectations around any potential charges should be clearly explained before purchase, and your feedback helps us identify where we can improve communication.
We appreciate you bringing this to our attention, and we sincerely hope your apartment approval process goes smoothly. If you have any questions about your account or charges, please contact us at support@pettable.com or (855) 920-0323 and our team will be happy to assist you.
Thank you for trusting Pettable for your ESA needs.
Pettable Company Information
- Company Name:
- Pettable
- Website:
- pettable.com
