Pettable Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Pettable
Pettable provides emotional support animal (ESA) resources, such as ESA letters from licensed therapists and online psychiatric service dog training. An ESA letter may be required by a landlord to allow you to keep your support animal in housing that otherwise prohibits pets. If you're not approved for a letter, Pettable provides a full refund. If your landlord doesn't accept it, Pettable will help verify the validity of your ESA letter.
Visit pettable.com- Fast delivery (same-day letters available)
- Licensed in all 50 states
- Legally compliant for housing and protected by FHA
- 100% refund guarantee if not approved
- Free pre-screening quiz
- Can be costly
- Must be renewed
Pettable Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Sept. 14, 2026
Extremely simple, easy, and quick. Paid my fee, scheduled my consult, met with my therapist via phone, and had my ESA letter later that same day. Could not be happier nor more satisfied. Thank you Pettable!
Hi Joseph,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that everything, from scheduling your consultation to speaking with your therapist and receiving your ESA letter, was simple, easy, and quick. It means a lot to know that you’re so happy and satisfied with our service. We truly appreciate your kind words and support.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 12, 2026
The process was fast. My doctor was very nice and communicated right away with the follow up question I had.☺️
Hi Dana,
Thank you so much for sharing your experience! We’re delighted to hear that the process was fast and that your provider was kind and responsive to your follow-up question. Clear and timely communication can make such a difference, and we’re glad you felt supported throughout the process.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 12, 2026
The application process was very good…. Landlord has copy of the certificate and as of this writing.. I have not heard a word out of them… Time will tell.
Hi Hreg,
Thank you for sharing your experience! We’re glad to hear that the application process went smoothly and that you were able to provide your ESA documentation to your landlord. We understand that waiting for a response can feel uncertain, and we hope the rest of the process goes just as smoothly. We appreciate you choosing Pettable and taking the time to share your feedback!
Warm regards,The Pettable Team
Reviewed Sept. 11, 2026
I reviewed this website and saw nothing but great reviews. I signed up and was so happy to experience how easy and fast it was to register my two dogs. Signing up and interviewing with Shaunae was an extremely comfortable experience speaking with her at Pettable. I will highly recommend Pettable to everyone I know who needs your service.
Hi Diana,
Thank you so much for sharing your wonderful experience! We’re delighted that choosing Pettable turned out to be such an easy, fast, and comfortable process for you and your two dogs. It’s especially great to hear that Shaunae made your consultation feel comfortable and welcoming. We’ll be sure to pass along your kind words to her. Your recommendation means so much to our team!
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 11, 2026
They work fast and will talk you through the process
Hi Ashley,
Thank you so much for your feedback! We’re glad to hear that you found the process fast and that our team took the time to guide you through each step. We truly appreciate you choosing Pettable and sharing your positive experience with us! Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Updated review: Sept. 11, 2026
After writing a bad review stating their money back guarantee is a lie. They processed the refund. So, guess the money back guarantee is not a lie, you just have to write a bad review and call them out to get it.
Original Review: Sept. 10, 2026
They gave me the letter within the 48-hour time frame, which was good. However, per their website, this letter has a money back guaranteed to work. In the place I was trying to rent, the landlord said, absolutely no animals, no exception. They would not take the letter. I tried to get my money back because supposedly there's a money-back guarantee on these letters. However, Pettable will not give me my money back. They're liars. The money-back guarantee is false. They will not give you your money back.
They keep making excuses and telling you to prove everything. Well, the landlord told me over the phone. No animals, no exceptions. They didn't give me a letter. So there's no way for me to prove. This is supposed to have a money-back guarantee, but it doesn't. So be sure where you're trying to rent will accept the letter, before you waste your money. Because the money-back guarantee is a lie.
Hi Tammie,
Thank you for sharing your experience. We’re glad your letter was delivered within the expected timeframe, but we’re sorry to hear about the frustration surrounding your housing situation and refund request. We understand your concern regarding the money-back guarantee, particularly when your landlord communicated the denial verbally and you may not have written documentation available. Refund requests may require certain information so our team can review the circumstances of a housing denial, but we’d like to better understand your specific case and see how we can assist.
Please contact us at support@pettable.com or (855) 920-0323 with the email address associated with your Pettable account. We’ll make sure your concerns regarding the denial and money-back guarantee are forwarded to the appropriate team for further review.
We appreciate you bringing this to our attention.
Warm regards,The Pettable Team
Reviewed Sept. 8, 2026
Pettable made the entire process so easy and stress-free. The licensed professional I spoke with was compassionate, understanding, and listened carefully to my situation. Having my emotional support animal legally recognized has brought so much peace of mind and comfort to my daily life. Highly recommend their service to anyone looking for a seamless experience!
Hi Pathitta,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that the process was easy and stress-free and that your licensed provider was compassionate, understanding, and attentive to your needs. We’re especially glad your ESA documentation has brought you greater peace of mind and comfort. Your recommendation means a lot to us, and we truly appreciate you trusting Pettable!
Warm regards,The Pettable Team
Reviewed Sept. 6, 2026
Great experience. Karen was kind and explained everything to me clearly, she ask thoughtful questions. The follow up kit sent by Pettable was very useful. I was able to rent an apartment in a not pet building with no problem.
Hi Gladys,
Thank you so much for sharing your experience! We’re delighted to hear that Karen was kind, thorough, and made everything easy to understand during your consultation. We’re also glad you found Pettable’s follow-up resources useful and that your ESA documentation helped make your housing process go smoothly. We’ll be sure to pass along your kind words to Karen.
Thank you for trusting Pettable!
Warm regards,The Pettable Team
Reviewed Sept. 4, 2026
I first communicated via text message to get some answer to my questions regarding getting my pets accepted. The therapist that I was assigned for the interview was so professional and nice during our session.
Hi Robert,
Thank you for sharing your experience with us! We’re glad our team was able to help answer your initial questions and that your session with your assigned therapist was professional and welcoming. We appreciate you choosing Pettable and are happy we could support you through the process of obtaining documentation for your pets.
Warm regards,The Pettable Team
Reviewed Sept. 3, 2026
You have provided me excellent service, and I want to thank you!
Hi Mark,
Thank you so much for your kind words! We’re thrilled to hear that you received excellent service and had such a positive experience with Pettable. Your appreciation means a lot to our entire team. We’re grateful for the opportunity to support you and truly appreciate your trust in us.
Thank you for choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 2, 2026
I answered the call and from the start the specialist was very rude. I feel that mental health consultants should be a bit nicer. I’ve only gotten my dog recently to help with my anxiety and OCD exposures. She told me to call back in a month. I’m still paying for this service even though I’m not sure I will be calling back.
Hi Anika,
Thank you for sharing your experience. We’re sorry to hear that your consultation felt rude and unsupportive. Mental health conversations should always be handled with professionalism, patience, and respect, and we understand your concern about how the interaction was conducted.
While clinicians make recommendations and determine appropriate next steps based on their independent professional judgment, those decisions should be communicated clearly and respectfully. We’d also like to better understand your concern about continuing to pay for the service while you’re unsure whether you’ll return for another consultation.
Please reach out to us at support@pettable.com or (855) 920-0323 with the email address associated with your account. We’d be happy to review your case, clarify your service or billing status, and make sure your concerns reach the appropriate team.
Warm regards,The Pettable Team
Reviewed Sept. 1, 2026
Great experience! Pettable's professional(s) were easy to talk to and understood my need for this type of companionship. I received my letter in a timely fashion and Pettable's professional(s) kept and keeps the line of communication open to ensure all is well with my property manager. I highly recommend this service.
Hi Kay,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that our professionals were easy to talk to, understanding of your needs, and kept communication open throughout the process. It’s great to know that you received your letter promptly and continue to feel supported with any communication involving your property manager. Providing that ongoing peace of mind is very important to us. We truly appreciate your recommendation and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 31, 2026
Was honestly skeptical about doing this process through an online provider but I am extremely happy I did. When I moved, I needed updated documentation for my pet and my old provider doesn't do virtual visits. A co-worker recommended Pettable and they really streamlined the process and I feel I was still assigned a provider that cared about my needs. Everything was fast and simple and they delivered on a ESA letter that my new complex accepted.
Hi Blake,
Thank you so much for sharing your experience! We understand that choosing an online provider can come with some hesitation, so we’re especially glad your co-worker’s recommendation led you to Pettable. It’s wonderful to hear that the process was fast and simple, that you felt genuinely cared for by your provider, and that your updated ESA documentation was accepted by your new housing complex. We’re grateful we could help make your move a little easier. Thank you for trusting Pettable and for sharing your recommendation!
Warm regards,The Pettable Team
Reviewed Aug. 30, 2026
Pettable’s PSD training was excellent. Thanks to the training, my dog is ready to respond to my condition while accompanying me on flights.
Hi Julie,
Thank you so much for sharing your experience! We’re thrilled to hear that you found Pettable’s PSD training helpful and that it supported you in preparing your dog to respond to your needs. We truly appreciate your trust in Pettable and wish you and your dog continued success as you put the training into practice!
Warm regards,The Pettable Team
Reviewed Aug. 28, 2026
The doctor that we spoke to was incredibly kind and empathetic given our situation. While being understanding they were concise and further affirmed that we made the right choice with Pettable. Thank you.
Hi Soham,
Thank you so much for sharing your experience! We’re delighted to hear that your provider approached your situation with kindness, empathy, and understanding while making the consultation clear and straightforward. It means a lot to know that your experience affirmed your decision to choose Pettable. We truly appreciate your trust and kind words!
Warm regards,The Pettable Team
Reviewed Aug. 25, 2026
The process was thorough. The session with the therapist was very comprehensive and calming.
Hi Candy,
Thank you so much for sharing your experience! We’re glad to hear that you found the process thorough and that your session with the therapist was comprehensive and calming. Creating a supportive and comfortable experience is important to us, and we truly appreciate your kind feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 23, 2026
This was my first time dealing with needing an ESA letter. After web researching of my own I was suggested to use Pettable as a trusted and well known company. In fact it was my experience! At first there was some web issues but those were promptly fixed and everything afterwards was smooth, easy and informative. I would strongly recommend Pettable to my friends, family and to the public.
Hi Alida,
Thank you so much for sharing your experience! We’re thrilled to hear that your first experience obtaining an ESA letter with Pettable was smooth, easy, and informative. We’re sorry there were some initial website issues, but we’re glad our team was able to resolve them promptly and get everything back on track. It means a lot to know that your experience matched the trusted reputation you found during your research.
We truly appreciate your strong recommendation to your friends, family, and others. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 18, 2026
I have complex ptsd, and getting pets is a very important part of my life as I use them to distinguish what sounds are real and what isn’t. My apartment wanted to charge an $800 fee for my cats, and I did some research and eventually chose Pettable online. The process was easy and significantly less expensive than the deposit was, the professionals are quick and helpful and do not waste time on the phone, great experience.
Hi Aubrey,
Thank you so much for sharing your experience and for trusting Pettable during such an important time. We’re glad to hear that the process was easy, affordable, and efficient, and that our professionals were quick and helpful without making the process unnecessarily lengthy. We’re especially glad that Pettable was able to provide support as you worked through your housing situation with your cats. We truly appreciate your kind words and are grateful to have been part of your journey.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 18, 2026
The therapist I worked with was incredibly helpful and quick to respond!
Hi Emma,
Thank you so much for sharing your experience! We’re thrilled to hear that your therapist was incredibly helpful and responsive throughout the process. We truly appreciate your kind words and are glad you had such a positive experience with Pettable. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 16, 2026
Process is pretty straightforward & understandable when reading information by yourself. It’s nice you can register 2 animals. Therapist asked relevant questions. However, I did not know it’s likely the applicant could get an ESA letter from their doctor. That may be a better choice for those who can’t afford Pettable’s fee or cannot wait 30 days.
Hi Addie,
Thank you for taking the time to share your thoughtful feedback! We’re glad to hear that you found the process straightforward, that the information was easy to understand, and that your therapist asked relevant questions. We also appreciate your feedback regarding awareness of other options, including speaking with your existing healthcare provider. We understand that cost, timing, and an individual’s circumstances can all play a role in deciding which option is best for them. We’ll take your feedback into consideration as we continue working to make our information as clear and helpful as possible.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 15, 2026
Office manager was pushing to get my dog out of my unit but after using Pettable I had no worries. ❤️
Hi Chelsie,
Thank you so much for sharing your experience! We’re glad to hear that Pettable helped provide you with greater peace of mind while navigating your housing situation with your dog. We understand how stressful it can be when housing concerns involve a beloved companion, and we’re happy our service helped make things feel a little easier for you. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 15, 2026
The service does what you need it to do but they charge extra to confirm a provider approved your animals. Definitely a cash grab but it works for getting your animals covered for housing.
Hi Taylor,
Thank you for sharing your honest feedback. We’re glad to hear that the service ultimately helped you with your housing needs, but we understand your frustration regarding the additional provider verification fee. We know unexpected costs can be disappointing, especially when you’re already navigating the ESA process. We appreciate you raising this concern, as transparency around what is and isn’t included is important to us and helps us identify areas where we can improve communication.
Thank you for taking the time to share your experience and for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 14, 2026
I am satisfied with your service and I recommend my friend and she got the ESA letter and is signing her dog up for the PSD training program. So I’d like to know if I get some kind of discount for recommending her to you and her buying the ESA program for her dog. Her name is Dorothy ** and her dog is Rizzo.
Hi Janine,
Thank you so much for your kind words and for recommending Pettable to your friend! We’re thrilled to hear that Dorothy and Rizzo had a positive experience as well. We really appreciate you spreading the word about Pettable. While we’re unable to confirm whether a referral discount applies to your account from a review response, we recommend reaching out to our Customer Support team so they can check your account and let you know whether you’re eligible for any referral rewards or discounts.
Thank you again for your continued support and for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 13, 2026
Fantastic Service! I felt comfortable and actually was a healing process.
Hi Tricia,
Thank you so much for sharing your experience! We’re truly glad to hear that you felt comfortable throughout the process and that your experience was meaningful and healing for you. It means a lot to know that you felt supported and at ease. We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 13, 2026
This is my 2nd year of using them and it didn't take very long to get approved. I love Pettable.
Hi Bernadine,
Thank you so much for continuing to trust Pettable for your second year! We’re thrilled to hear that your renewal process was quick and that you were approved without a long wait. We truly appreciate your continued support and are so glad to have made the process smooth for you again this year. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 13, 2026
The whole process at Pettable is an A+ experience. There’s no invasive, soul-crushing questionnaire to complete. The therapist they put me in touch with is kind, compassionate and has an easy demeanor. I’ve spoken to the same therapist each year. The continuity speaks volumes as to the quality of care at Pettable.
Hi Mercedes,
Thank you so much for sharing such wonderful feedback! We’re thrilled to hear that you’ve had an A+ experience with Pettable and that the process has felt straightforward and comfortable for you. It’s especially meaningful to know that you’ve been able to work with the same therapist each year and that their kindness, compassion, and easygoing approach have made you feel supported. We truly value continuity and are grateful that it has contributed positively to your experience.
Thank you again for your continued trust in Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 12, 2026
They did exactly what they said they would do. Apartments was the problem. They dragged their feet.
Hi Gino,
Thank you for sharing your experience! We’re glad to hear that Pettable delivered on what we promised and that you were satisfied with our service.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 9, 2026
They were so quick to help and very friendly. I appreciate them providing all the information up front so no follow up is needed! Great customer service and you can tell they want you to have a good experience.
Hi Diana,
Thank you so much for sharing your experience! We’re delighted to hear that our team was quick, friendly, and provided you with all the information you needed upfront. It means a lot to know that you experienced great customer service and could feel that our team genuinely wanted you to have a positive experience. Providing clear, helpful support from the start is exactly what we strive for.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 8, 2026
I have been so happy with the whole process of getting my first PSA letter! I had many questions that they answered in minutes. I had to back out a couple days later as the place I was going to rent had issues with their paperwork. And they understood and were very helpful and a few days later were happy to reinstate my request. They are all so understanding of the stress I’m dealing with. I’m so pleased.
Hi Mary,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that you’ve been so happy with the process and that our team was able to answer your questions quickly and provide the understanding and support you needed.
We’re especially glad that when your rental plans changed, our team was able to work with you and reinstate your request without adding more stress to an already challenging situation. Providing compassionate and responsive support is exactly what we strive for.
We truly appreciate your kind words and are so grateful you chose Pettable!
Warm regards,The Pettable Team
Reviewed Aug. 8, 2026
Pettable made getting my ESA letter smooth and easy from start to finish. The process was simple and straightforward, with no unnecessary hassle or delays. Everything worked exactly as expected, and I’d definitely recommend Pettable to anyone looking to get their ESA letter without the stress.
Hi Jonathan,
Thank you so much for sharing your experience! We’re thrilled to hear that getting your ESA letter was smooth and easy from start to finish. It’s wonderful to know that the process felt simple, straightforward, and free of unnecessary hassle or delays. Providing a seamless and stress-free experience is exactly what we strive for.
We truly appreciate your recommendation and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 7, 2026
This experience was great. The only suggestion I would make is that you make the applicant aware that there would be a $50 Forms/Verification fee for PetScreening. I understand, but it was just a surprise when I had already spent the $149 that I had to scrape for! Thank you for everything. Luanne ** was amazing, it was a pleasure speaking with her. She made the whole situation very comfortable.
Hi Stacey,
Thank you so much for sharing your thoughtful feedback! We’re glad to hear that you had a great overall experience and that Luanne made you feel comfortable and supported throughout your conversation. We’ll be sure to share your kind words with her.
We also really appreciate your honest feedback about the $50 Forms/Verification fee through PetScreening. We understand how unexpected additional costs can feel, especially when you’ve already budgeted carefully for the service. Your feedback is valuable and helps us identify where we can make pricing and fee information clearer upfront.
Thank you again for taking the time to share your experience and for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 7, 2026
The process with Pettable could not be easier! This is my first renewal, and it was painless 😉 My interview with Jennifer ** went well and was pleasant. You’ll get no complaints from me on the whole process!
Hi Rene,
Thank you so much for sharing your experience! We’re thrilled to hear that your first renewal with Pettable was easy and painless, and that your interview with Jennifer was pleasant and went smoothly. It’s wonderful to know that you had no complaints throughout the process. We truly appreciate your continued trust in Pettable and are so glad we could make your renewal stress-free.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 2, 2026
I have been with Pettable for several years now and I have always been satisfied. The Dr. is very pleasant and helpful. My dogs are a comfort and help to me and I can't imagine not having them with me always, they get me up in the morning, comfort me when I'm down, and keep me moving.
Hi Tamara,
Thank you so much for sharing your heartfelt experience! We’re truly grateful for your continued trust in Pettable over the years and are delighted to hear that you’ve consistently been satisfied with your experience.
It’s wonderful to know that your doctor has been pleasant and helpful, and that your dogs provide you with so much comfort, support, and motivation each day. We understand how meaningful that bond is, and we’re honored to play a small part in helping keep you together.
We sincerely appreciate your kind words and thank you for taking the time to share your experience!
Warm regards,The Pettable Team
Reviewed July 31, 2026
I'm really thankful for the help received from Pettable. The process was easy and fast, always keeping in touch with us, until we got our ESA letter for our little Perla. I may say I was scared before doing this, since there are so many fraud websites, but I'm glad this one is Real and Useful! Thank You!
Hi Miladys,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that the process was easy, fast, and that our team kept you informed every step of the way until you received your ESA letter for little Perla.
We completely understand your hesitation, as there are many websites out there that can make the process feel uncertain. It means so much to know that we were able to earn your trust and provide you with a service that felt genuine, reliable, and helpful.
We truly appreciate your kind words and are so grateful you chose Pettable. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed July 30, 2026
Quick, Easy, and Very Professional. Emily was wonderful to work with. She responded to me within just a few days of getting my dog certified as an ESA and was friendly, professional, and helpful throughout the process. I highly recommend this company to anyone looking for a smooth and positive experience. Thank you, Emily!
Hi Chad,
Thank you so much for sharing your experience! We’re thrilled to hear that the process was quick, easy, and professional from start to finish.
We’re especially glad to know that Emily was friendly, responsive, and helpful throughout your journey. Providing timely, compassionate support is exactly what we strive for, and we’re so happy she made your experience a positive one.
We truly appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed July 30, 2026
It was a fairly smooth process from start to finish. Anyone I've contacted with questions or concerns has been great. Professional and friendly. One letter covered both my of ESA companions which is a great benefit to using Pettable over other services that charge per animal. Great service and great value. I got everything I need for my ESAs and a peace of mind knowing it's Federally backed.
Hi Gil,
Thank you so much for sharing your experience! We’re delighted to hear that the process was smooth from start to finish and that every member of our team was professional, friendly, and helpful whenever you had questions.
We’re especially glad to know that having one ESA letter cover both of your companions added value and made the process even more convenient for you. It’s wonderful to hear that you received everything you needed and gained peace of mind along the way.
We truly appreciate your kind words and recommendation. Thank you for taking the time to share your feedback!
Warm regards,The Pettable Team
Reviewed July 27, 2026
Ms. Shonna ** was on time and thorough in her questioning and assessment regarding my cats and how they affect my life. She wrote my ESA letter referencing the law regarding the ADA Disabilities Act, pertaining to disclosures of information (medical or emotional) that a landlord cannot ask, and assessments she gathered from our interview. The letter was accepted within 24 hours of my sending it in to petscreening.com who handles all pet acceptances/denials for residents at the apartment complex.
Hi Jacqueline,
Thank you so much for sharing your detailed experience! We’re delighted to hear that Ms. Shonna was punctual, thorough, and took the time to thoughtfully understand how your cats support you and fit into your life. It’s wonderful to know that your ESA letter was accepted by PetScreening within 24 hours of submission. We’re so glad the process went smoothly and that you received the documentation you needed for your housing situation.
We truly appreciate you taking the time to share your experience and your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed July 19, 2026
I had a great experience using Pettable. If you need ESA (Emotional Support Animal) certification, I would definitely recommend them. The licensed mental health professional (LMHP) was empathetic and friendly. Also, the consultation was thorough. My concerns were addressed. The Customer Service was responsive and in a timely manner to answer my questions. The whole process was quick. I received my ESA certification within 48 hours.
Hi Charlene,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that you found the entire process quick and smooth, from your consultation with a compassionate and empathetic licensed mental health professional to our responsive customer service team.
It’s especially great to know that your concerns were thoroughly addressed and that you received your ESA letter within 48 hours. Providing thoughtful, timely, and supportive care is exactly what we strive for.
We truly appreciate your recommendation and your kind feedback. Thank you for taking the time to share your experience with us!
—The Pettable Team
Reviewed July 19, 2026
I had an amazing experience with my therapist Kya! The process was quick and simple! Now, I am able to always have my pets with me! We are in a transition period and where we were moving to had breed restrictions on my dogs, but with my ESA letter we are able to move in with no issues! Thank you!
Hi Abby,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kya made the process quick, simple, and positive for you. It’s wonderful to know that your ESA letter helped make your transition and move a little easier and allowed you to keep your beloved pets by your side.
We’re so happy we could be part of this important step for you and your family. Thank you for taking the time to share your kind feedback!
—The Pettable Team
Reviewed July 13, 2026
Whole process was quick and easy. The therapist was very understanding and helpful to me during my time of crisis. Would definitely join again next year when I need a renewal. The whole staff was helpful as well and thoughtful when I said I needed time to get money for this appointment.
Hi Jacob,
Thank you so much for sharing your experience! We’re delighted to hear that the entire process was quick and easy and that your therapist was understanding and supportive during such a difficult time. Providing compassionate care when our clients need it most is incredibly important to us.
We’re also grateful to hear that our team was thoughtful and accommodating regarding your situation. Knowing that you felt supported throughout the process means a great deal to us.
Thank you for your kind words and for trusting Pettable. We look forward to supporting you again when it’s time for your renewal next year!
Warm regards,The Pettable Team
Pettable Company Information
- Company Name:
- Pettable
- Website:
- pettable.com
