Pettable Reviews

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About Pettable

Pettable provides emotional support animal (ESA) resources, such as ESA letters from licensed therapists and online psychiatric service dog training. An ESA letter may be required by a landlord to allow you to keep your support animal in housing that otherwise prohibits pets. If you're not approved for a letter, Pettable provides a full refund. If your landlord doesn't accept it, Pettable will help verify the validity of your ESA letter.

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Pros
  • Fast delivery (same-day letters available)
  • Licensed in all 50 states
  • Legally compliant for housing and protected by FHA
  • 100% refund guarantee if not approved
  • Free pre-screening quiz
Cons
  • Can be costly
  • Must be renewed

Pettable Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Pettable?
    • 4,936,196 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 35 - 235
    Verified purchase

    Reviewed June 3, 2026

    I had a very good interview. She listened and understood my situation. Gave me the instructions and was able to answer my questions.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Janece,

    Thank you so much for sharing your experience! We’re glad to hear that you felt listened to and understood during your interview, and that your questions were answered clearly. It’s wonderful to know you felt supported throughout the process.

    We truly appreciate your kind feedback.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed June 2, 2026

    The information about esa was excellent. The consult went very good and my apts accepted the esa letter. I am saving almost $500 in pet rent. Definitely recommend Pettable to anyone whose animal is their emotional support

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Randee,

    Thank you so much for sharing your experience! We’re glad to hear the information was helpful, your consultation went well, and that your apartment accepted your ESA letter. It’s wonderful to know this has made a meaningful difference for you.

    We truly appreciate your recommendation and your kind feedback.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Tech

    Reviewed May 31, 2026

    I am grateful for this service and the ease with which I am able to accomplish my needs… I first used Pettable last year but moved to a different state, but they did all the work in finding an appropriate provider for my renewal… The process is straightforward and the provider that was assigned to me was exceptional - Thank you!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi KM Barbe,

    Thank you so much for sharing your experience! We’re truly glad to hear that the process remained easy and straightforward for you, even after moving to a different state.

    It’s wonderful to know that our team was able to help connect you with an appropriate provider for your renewal and that your assigned provider gave you such an exceptional experience.

    We deeply appreciate your continued trust and thank you for choosing Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2026

    It was OK. It felt very willy-nilly. Therapist didn’t even introduce himself and he seemed bored. I will say it was at least a very fast visit. Also, it seems strange that they would just send out an email to establish 30 day care.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Daniel,

    Thank you for taking the time to share your honest feedback. We’re sorry to hear that the experience felt impersonal and did not meet the level of professionalism and engagement you were expecting. We understand how important it is to feel comfortable, acknowledged, and genuinely supported during these conversations.

    We also appreciate your feedback regarding the follow-up email related to establishing care. We understand how that may have felt confusing or unusual, and feedback like yours helps us better evaluate how we communicate these processes to clients.

    Thank you again for sharing your experience and for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed May 28, 2026

    Process was ok, the website very much mislead me with prices and packages. The Therapist I spoke with was kind of off putting when I spoke with her over the phone. They Kept trying to push for me to spend more money and I did end up paying more than expected because there was unexpected costs after paying the initial fee.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Savannah,

    Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your experience felt misleading and frustrating, especially regarding pricing expectations and additional costs that came up during the process. We understand how disappointing that can feel when you’re expecting clearer upfront communication.

    We also regret that your interaction with the therapist did not feel as comfortable or welcoming as it should have. Creating a supportive and professional experience is very important to us, and we appreciate you bringing this to our attention.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed May 27, 2026

    The process to receive an ESA letter is professional and straightforward. They make it very stress free and accessible for everyone. My doctor is very kind and helpful with all my appointments/concerns. I have had nothing, but a great experience with Pettable. Thank you.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Angela,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process felt professional, straightforward, and stress-free for you.

    It’s wonderful to know that your doctor has been kind and helpful throughout your appointments and concerns, and that your overall experience with Pettable has been such a positive one.

    We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 26, 2026

    Amazing. Quick and convenient! I appreciate how kind and thoughtful the provider was and how efficient this process was. I received my letter within 5 mins of the call as well. Overall I highly recommend.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jolee,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process felt quick, convenient, and efficient for you, and that your provider was kind and thoughtful throughout your call.

    It’s wonderful to know you received your letter so promptly and had such a positive overall experience. We truly appreciate your recommendation and your kind words.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed May 26, 2026

    Getting my dog recertified as an ESA was easy thanks to Pettable's efficient service. I was able to meet with a therapist, discuss my health and needs, and receive documentation quickly. The service is reliable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Celine,

    Thank you so much for sharing your experience! We’re glad to hear that your ESA recertification process was easy and efficient, and that you were able to meet with a therapist, discuss your needs, and receive your documentation quickly.

    It’s wonderful to know you found the service reliable that’s exactly what we aim for. We truly appreciate your feedback and your continued trust in Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Billing

    Reviewed May 25, 2026

    I am still awaiting approval by my apartment complex but I wanted people to know the doctor or social worker bill you separately so you pay the Pettable fee plus doctor fee. This should be disclosed up front. Not after the fact.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cherrell,

    Thank you for sharing your feedback. We’re sorry to hear that the pricing and billing process felt unclear or unexpected. Transparency is very important to us, and we understand how frustrating it can be when fees are not communicated in a way that feels fully upfront.

    To clarify, certain services or documentation requests may involve separate provider-related fees depending on the evaluation or additional forms required. However, we agree that expectations around any potential charges should be clearly explained before purchase, and your feedback helps us identify where we can improve communication.

    We appreciate you bringing this to our attention, and we sincerely hope your apartment approval process goes smoothly. If you have any questions about your account or charges, please contact us at support@pettable.com or (855) 920-0323 and our team will be happy to assist you.

    Thank you for trusting Pettable for your ESA needs.

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed May 21, 2026

    Kay was professional, punctual, and made the whole process comforting and transparent. She asked great questions and wanted to hear about the nature of the relationship between my animals and myself, which I thought demonstrated a personal level of investment in the outcome that reassured me about the credibility of the service. The ESA letter came through within 24 hours of the meeting, and my apartment happily accepted it. Great company!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Ian,

    Thank you so much for taking the time to share your experience! We’re delighted to hear that Kay was professional, punctual, and made the process feel transparent and comforting from start to finish.

    It’s especially meaningful to know that her thoughtful questions and genuine interest in the bond between you and your animals helped build trust and confidence in the process. We’re also glad your ESA letter arrived quickly and was accepted by your apartment without any issues.

    We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 21, 2026

    Thank you so much for helping me with my letter. The doctor assigned to me was very kind and explained things on the phone much better than the other service I used last year. She was very prompt at getting back the forms that I needed.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cristy,

    Thank you so much for sharing your experience! We’re so glad to hear that the doctor assigned to you was kind, communicative, and able to explain everything clearly throughout the process.

    It’s wonderful to know that you felt more supported compared to your previous experience elsewhere, and that your forms were returned promptly when you needed them.

    We truly appreciate your feedback and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 20, 2026

    Great company! Easy to set up an appointment! Highly recommend! You schedule the initial call and it’s easy to follow the instructions for everything that needs to be done prior to your appt. Communication was fabulous and I got my letter shortly after my appt. My apartment complex reviewed it and accepted it with no issues! Thank you!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Emily,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy to follow from scheduling your appointment through receiving your ESA letter.

    It’s wonderful to know that communication was helpful throughout and that your apartment complex accepted your documentation without any issues. That smooth experience is exactly what we strive to provide.

    We truly appreciate your recommendation and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed May 20, 2026

    I found Pettable to be very efficient at what they do. I was completely satisfied with the therapists' understanding of my situation. I was approved to move into my new apartment with my fur buddies to my great relief.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Michele,

    Thank you so much for sharing your experience! We’re delighted to hear that you found Pettable efficient and that your therapist was understanding and supportive of your situation.

    It’s wonderful to know that you were approved to move into your new apartment with your fur buddies and that the process brought you such relief. That peace of mind is exactly what we hope to provide.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed May 19, 2026

    This was very easy and very professional. Both the original letter and the renewal. I would recommend this service to anyone. And I have had no issues with my letter or any issues from landlords from my pups.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Karl,

    Thank you so much for sharing your experience! We’re thrilled to hear that both your original letter and renewal process were easy and professional.

    It’s also wonderful to know that you’ve had no issues with your documentation or with landlords regarding your pups. Providing a smooth and reliable experience is exactly what we strive for.

    We truly appreciate your recommendation and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 18, 2026

    Pettable is caring, dedicated, and very informative. They schedule during a good time for me to talk through ongoing issues and are approachable anytime I have an additional question. I enjoy working with them.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Mariana,

    Thank you so much for your kind words! We’re delighted to hear that you’ve found Pettable caring, informative, and approachable throughout your experience.

    It’s wonderful to know that scheduling has been convenient for you and that you’ve felt supported when discussing ongoing concerns or asking additional questions. Building a supportive and responsive experience is very important to us.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed May 18, 2026

    Thank you so much for ESA letter. This will help me keep my loveable pet with me. I am thankful for my friend to recommend your services. It great you have newsletters to read and tips on how to talk to the landlord about how to use the letter. Thanks to Dr. Ro'Candace **. She was great.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kimberly,

    Thank you so much for your kind words! We’re truly happy to hear that your ESA letter will help you keep your lovable pet with you and that the newsletters and landlord guidance resources have been helpful throughout the process.

    It’s wonderful to know that Dr. Ro'Candace provided such a great experience and made you feel supported. We’ll be sure to pass along your appreciation to her.

    We’re also grateful that your friend recommended Pettable, and we’re honored to have been able to assist you.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 15, 2026

    My assigned therapist was a great listener and assessed the situation very promptly. She was very kind and open as I have experienced bad therapist in the past. She was great. I received my letter within the 48 hour time frame which was very fast. The questionnaire was also very thorough.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Erone,

    Thank you so much for sharing your experience! We’re truly glad to hear that your assigned therapist made you feel heard, supported, and comfortable especially after difficult experiences with therapists in the past.

    It’s wonderful to know that she was kind, open, and prompt in assessing your situation, and that you received your ESA letter within the expected timeframe. We’re also happy to hear that you found the questionnaire thorough and helpful throughout the process.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed May 15, 2026

    Great experience again for the second year in a row! The process was simple, professional, and easy to follow from start to finish. Pettable made everything clear, and I felt supported throughout the entire experience. I really appreciate the help and the smooth renewal process. I would definitely recommend Pettable to anyone looking to get their ESA letter through a straightforward, reliable, and easy-to-work-with service. Thank you again for the help, Pettable!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Mitchell,

    Thank you so much for your continued trust and support! We’re thrilled to hear that your second year with Pettable was once again a great experience.

    It’s wonderful to know that the renewal process felt simple, professional, and easy to follow from start to finish, and that you felt supported throughout the experience. Providing a smooth and reliable process is exactly what we strive for.

    We truly appreciate your recommendation and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 13, 2026

    When will I receive my email or package. The call was very nice and she was very helpful, now just waiting for my letter. Thank you for supporting pets and helping people.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Sandy,

    Thank you for your kind words! We’re so glad to hear that your call went well and that your provider was helpful and supportive throughout the process.

    In most cases, ESA letters are delivered by email within 24–48 hours after the consultation, depending on the provider and any remaining documentation requirements. We recommend checking your inbox as well as your spam or promotions folder just in case.

    If you still haven’t received your letter after that timeframe, our support team would be happy to look into it for you.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 12, 2026

    I adopted two kittens from the Humane Society. I applied for an ESA letter through Pettable. I was a little worried that it might not be accepted. But just a day or so after the phone call interview, I got a professional letter. And it was accepted by my property managers with no problem.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Tyler,

    Thank you so much for sharing your experience! We’re glad to hear the process went smoothly after your interview and that you received your ESA letter quickly.

    It’s also great to know that your documentation was accepted by your property managers without any issues. Congratulations on adopting your two kittens from the Humane Society they sound like a wonderful addition to your home.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Ease of Use

    Reviewed May 12, 2026

    My experience with Pettable was easy to navigate through and I highly recommend this Service for anyone seeking reputable ESA documents. Their services are designed to meet your specific needs. Make sure to follow the requirements for your State.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Carol,

    Thank you so much for sharing your experience! We’re glad to hear that the process was easy to navigate and that you found our services helpful in obtaining your ESA documentation.

    We also appreciate your recommendation and your note about state requirements staying informed on local guidelines is an important part of the process.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 10, 2026

    I have had no issues with Pettable! They have helped tremendously with getting my dog registered as a ESA. I just renewed my esa letter and they were right on time with the reminders and followed up which I appreciate. They also offered vets visits and online vets which is an awesome thing to offer and I am now able to do online vet visits. I am glad to have chosen pettable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Victoria,

    Thank you so much for sharing your experience! We’re glad to hear that your ESA renewal process went smoothly and that the reminders and follow-ups were helpful and timely.

    It’s also wonderful to know you’ve found value in the additional services offered, including the option for online vet visits that’s great to hear! We’re happy we could support you and your dog’s needs.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 10, 2026

    The process is very simple. My ESA letter was received very quickly and has allowed me to have my dog in my residence with no deposit and no rent. The therapist was very friendly. I would highly recommend using this company. Very reputable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi DeeLynn,

    Thank you so much for sharing your experience! We’re glad to hear that the process felt simple and that you received your ESA letter quickly. It’s wonderful that your dog is now able to stay with you without added housing fees, and that your therapist was friendly and supportive throughout.

    We truly appreciate your recommendation and kind words about your experience with Pettable.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 8, 2026

    The whole process was super easy and fast. Was able to do a quick mental assessment and then two days later my therapist Michelle called me and she was really nice and professional. Also Very affordable and was able to get my cat to become a ESA and not have to pay a pet deposit or pet rent for the apartment we were just approved of.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Maricruz,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process felt super easy and fast for you, from the initial assessment to your session with Michelle. It’s wonderful that she was kind and professional and helped make everything feel smooth and comfortable.

    We’re also glad to know that having your cat recognized as an ESA has helped you avoid additional housing fees and made your move a bit easier that’s exactly the kind of support we aim to provide.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 7, 2026

    Thank you so much, the process was simple and easy to understand. Everything was processed fast and without any issue. I received emails notification every time documents were reviewed. More importantly all documents were approved. Gladly will recommend your service.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Gabriela,

    Thank you so much for sharing your experience! We’re delighted to hear that the process was simple, easy to understand, and completed quickly without any issues.

    It’s great to know that the email notifications kept you informed throughout the review process and that all of your documents were successfully approved. Your recommendation truly means a lot to us.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 6, 2026

    I always have a great experience with Pettable. They always ensure the process is thorough yet efficient and easy. In addition, their customer support team is responsive and quick to respond. Thank you for being so helpful, Pettable team!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Lizbeth,

    Thank you so much for your kind words and continued support! We’re thrilled to hear that you consistently have a great experience with Pettable and that the process feels both thorough and easy for you.

    It’s also wonderful to know that our customer support team has been responsive and helpful whenever needed. Your feedback truly means a lot to us.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer Service

    Reviewed May 6, 2026

    The first consultation was not a good experience but I contacted Florence in customer service and she got me a second opinion. The second opinion went well and I was approved for my ESA letter for my Cat. Thank you Pettable! Casper has compassion and kindness to share. He is my comfort.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Stefanie,

    Thank you for sharing your experience with Pettable. We’re sorry to hear that your first consultation did not meet your expectations, but we’re very glad that Florence in customer service was able to assist you quickly and help arrange a second opinion.

    It’s wonderful to hear that your second consultation went well and that you were able to receive your ESA letter for Casper. He sounds like a very special source of comfort, compassion, and kindness in your life, and we’re honored to have helped support that bond.

    We truly appreciate your feedback and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 4, 2026

    My therapist Kya ** was so helpful and made the process very easy and had wonderful communication skills. She guided me through the process. I am so thankful that I will be able to keep my babies with me at all times.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Lucy,

    Thank you so much for sharing your experience! We’re thrilled to hear that Kya was so helpful, communicative, and made the process easy to navigate.

    It’s wonderful to know you felt guided every step of the way and that you’ll be able to keep your babies with you that’s exactly why we do what we do.

    We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Tech

    Reviewed May 2, 2026

    Very positive experience. This provider exceeded my expectations and went above and beyond to ensure that I was comfortable with my letter. I would highly recommend to anyone struggling with concerns about their housing and ESA companion. So impressed with how professionally this was handled. Thank you.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Rhonda,

    Thank you so much for sharing your experience! We’re thrilled to hear that your provider exceeded your expectations and made sure you felt comfortable and supported throughout the process.

    It’s wonderful to know that everything was handled professionally and that you’d recommend Pettable to others navigating housing concerns with their ESA companion. Your kind words truly mean a lot to us.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 2, 2026

    The process was very easy to maneuver. Once the documentation was completed and a time was set to speak with the doctor, I waited for the call. The call was right on time, thoroughly done and I received my letter shortly thereafter.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Robb,

    Thank you for sharing your experience! We’re so glad to hear that the process was easy to navigate and that everything from scheduling your appointment to receiving your ESA letter was timely and thorough.

    It’s great to know your call started right on time and that you received your documentation shortly after. Providing a smooth and efficient experience is exactly what we aim for.

    We truly appreciate your feedback and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed April 30, 2026

    I love how thorough and easy Pettable and my therapist made the process. I have been a client for a few years, and each year the service gets better. Having my PSD able to live with me and go where I go makes my life better and I'm grateful. I highly recommend!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Shanelle,

    Thank you so much for your continued trust and for sharing your experience! We’re thrilled to hear that the process has remained both thorough and easy for you over the years and that it keeps getting better.

    It’s wonderful to know that having your PSD by your side has made such a positive impact on your life. That kind of support is incredibly meaningful, and we’re grateful to play a small part in that.

    We truly appreciate your recommendation and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed April 29, 2026

    I had a meeting with Karen, who was absolutely amazing. Not only was she accommodating, but really listened to my problems. Sent the ESA letters as fast as she could. Fantastic service, I was in excellent hands.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Laila,

    Thank you so much for sharing your experience! We’re thrilled to hear that Karen provided such amazing support and truly listened to your concerns. It’s wonderful to know you felt well taken care of and that your ESA letters were delivered promptly.

    We truly appreciate your kind words and are so glad you felt you were in excellent hands. Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Price

    Reviewed April 29, 2026

    I found the course very vague and overpriced. The information is very basic and general. I feel I would have learned more just watching YouTube videos. It is a very, very basic/entry level course. And now I can not submit my review because it is "too short" but really I feel it is because I am only issuing 2 stars.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Megan,

    Thank you for sharing your honest feedback. We’re sorry to hear that the course didn’t meet your expectations or feel as valuable as you had hoped. Our goal is to provide clear, structured, and helpful guidance, but we understand that some users may find the material more basic than anticipated.

    We also apologize for any frustration with the review submission process that’s certainly not intended to prevent feedback of any kind. Your input is important to us, and we’ll be sharing it with our team as we continue improving the depth and overall experience of the course.

    If you’d like to discuss your experience further or explore possible options, please feel free to reach out to us at support@pettable.com or (855) 920-0323. We’re here to help.

    Verified purchase
    Staff

    Reviewed April 27, 2026

    Totally went above and beyond my expectations. Was extremely professional and easy to complete. They guide you through the entire process. I am a Disabled vet who got my service dog a lot faster than going through the government bureaucracy. Bravo Zulu Pettables for a job well done. I am also a retired Naval Officer.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Frank,

    Thank you for sharing your experience with Pettable! We’re truly honored by your kind words and especially grateful for your service as a Disabled Veteran and retired Naval Officer. “Bravo Zulu” means a great deal coming from you.

    We’re so glad to hear that the process exceeded your expectations, was professional and easy to complete, and that our team was able to guide you efficiently throughout. It’s especially meaningful to know we could help you obtain support for your service dog in a timely way.

    Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 23, 2026

    I had an excellent experience with Pettable. The process was fast, clear, and very professional. The questionnaire was easy to complete, and the call with the therapist was respectful and comfortable. They listened to me, understood my situation, and helped me get my ESA letter without any complications. The letter arrived quickly, was well-written, and included all the necessary information for my housing situation. Thanks to this, I was able to make sure my dog is officially recognized as an emotional support animal and avoid issues with my landlord. It truly gave me peace of mind during a stressful moment. I highly recommend Pettable to anyone who needs a legitimate, reliable ESA letter issued by licensed professionals.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Keila,

    Thank you so much for sharing your thoughtful experience! We’re thrilled to hear that the process was fast, clear, and professional, and that you felt comfortable and supported during your consultation. It’s especially meaningful to know that you felt heard and understood throughout.

    We’re glad your ESA letter arrived quickly and met all your housing needs, helping you avoid issues and gain peace of mind during a stressful time. That’s exactly the kind of impact we strive to make.

    We truly appreciate your recommendation and your kind words.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PriceStaffRates

    Reviewed April 22, 2026

    I was worried about weather or not any of the sites were legit but I decided to go with a name I recognized from commercials I've seen. After I looked at the ratings of several sites I decided on Pettable. I'm glad I did. It was easy professional and affordable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jessica,

    Thank you so much for sharing your experience! We understand how important it is to feel confident that you’re choosing a legitimate and trustworthy service, and we’re so glad you decided to go with Pettable.

    It’s wonderful to hear that your experience was easy, professional, and affordable. We truly appreciate your trust and your kind words.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2026

    This is my third year with my therapist. I can appreciate that she is thorough, never makes me wait for my appointment. She is very knowledgeable in her field and tries to understand the unique situation every pet owner is in. She truly cares about the pet welfare as well as the owner.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Nancy,

    Thank you so much for sharing your experience! We’re thrilled to hear that your continued work with your therapist over the past three years has been so positive and consistent. It’s wonderful that she is thorough, punctual, and takes the time to understand each pet owner’s unique situation with care and professionalism.

    We truly appreciate your kind words and your continued trust in Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed April 17, 2026

    Although the fact that I had to have this done was a little painful. My husband just passed away and my world is a little upside down right now and I need his dog emotionally. I also have two cats of my own and may have to do the same for them. I was very grateful the therapist was understanding and kind. Thank you.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Wanda,

    Thank you for sharing something so personal. We’re truly sorry for your loss losing your husband is an incredibly painful experience, and it’s completely understandable that things feel upside down right now.

    We’re glad to hear that the therapist was kind and understanding during your session. Having your husband’s dog and your own pets with you for emotional support can be an important source of comfort during grief, and we’re honored we could help you with that step.

    If you do decide to move forward with support for your cats as well, we’ll be here to help you through the process.

    Wishing you gentleness and support as you navigate this difficult time.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed April 16, 2026

    Provider was very friendly and efficient. Also when having issues with the renewal application process due to a system issue I was proactively reached out to by someone in Customer Service that had back and forth assisted me a couple times. It was much appreciated. Good experience. Thank you!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Ashley,

    Thank you for sharing your experience! We’re so glad to hear that your provider was friendly and efficient, and that our customer service team was able to step in and proactively assist you during the renewal process.

    We know system issues can be frustrating, so it’s great to hear that the support you received helped make things smoother. Your kind words mean a lot to us.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 15, 2026

    Excellent training videos!! My dog is now Service Dog! The videos are self explained and the examples are perfect. It was easy for me to follow the videos. My dog learned fast and for me was easy to teach her.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Raquel,

    Thank you so much for sharing your experience! We’re so glad to hear that you found the training videos clear, easy to follow, and helpful in working with your dog. It’s wonderful to know the examples made the process smoother for you and that your dog picked things up quickly.

    We truly appreciate your feedback and are happy to hear the training resources made a positive impact.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed April 15, 2026

    The process was swift and easy!! I paid a little extra to get my letter sooner, and it came less than 24 hours after my consultation. My 4 kitties love their new home! You guys gained a forever customer!! 🩷

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cassandra,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process was swift and easy, and that you received your letter so quickly after your consultation. It’s wonderful to know your four kitties are happily settled in their new home!

    We truly appreciate your kind words and are honored to have earned your trust as a returning customer.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed April 14, 2026

    My therapist Emilie ** is very professional and very friendly! I had a great experience with her twice! She listened to me, did not rush me at all so I felt very heard and seen. She wrote my letter promptly and it was ready the very same day that I spoke with her both times. Thank you again!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Dasha,

    Thank you so much for sharing your experience! We’re delighted to hear that Emilie has been professional, friendly, and supportive during both of your interactions. It’s wonderful to know you felt heard and never rushed that kind of care is incredibly important.

    We’re also glad the process was efficient and that your letter was delivered promptly each time. We truly appreciate your kind words and feedback.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2026

    Very simple process and the person who I spoke to over the phone was very polite and understanding. Thanks to your service, I was able to bring home my puppy, no, a new family member. Thank you Pettable. I mean it. :)

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Francisco,

    Thank you so much for sharing your experience! We’re so glad to hear the process was simple and that the person you spoke with was polite and understanding. It’s wonderful to know you were able to bring home your puppy now a new family member and that we could help make that possible for you.

    We truly appreciate your kind words and heartfelt feedback. Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    TechSales & MarketingStaffRates

    Reviewed April 9, 2026

    Pettable has helped me two times now in the last three years with ESA accommodation letter. My provider, Bridget has been kind, understanding and efficient during both processes! I additionally appreciate the discounted renewal rate.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Alexis,

    Thank you so much for sharing your experience! We’re honored to have supported you over the past few years and are so glad to hear that Bridget has been kind, understanding, and efficient throughout both of your experiences.

    It’s also great to know the renewal discount has been helpful we’re always happy to support our returning clients. We truly appreciate your continued trust and your kind feedback!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaffFollow-Through

    Reviewed April 8, 2026

    The process to get my letters was fairly simple and straightforward. I’m grateful for the care and prompt follow through that was provided. I still have some ways to go before full approval, but I have appreciated the ease of the process so far!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Attallah,

    Thank you so much for sharing your experience! We’re glad to hear that the process has been simple and straightforward so far, and that you’ve felt supported with the care and prompt follow-through provided.

    We’re here for you every step of the way, and we’re happy to support you as you move toward full approval. We truly appreciate you taking the time to share your feedback!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 7, 2026

    Experience was very good. Easy and quick response. Consultant was very nice and quick turn around ifor the letter. I have already recommended this to a friend . I will be using again in the future. My apartment complex accepted the letter without any concerns.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kim,

    Thank you so much for sharing your experience! We’re delighted to hear that everything was easy, quick, and responsive, and that your consultant provided a smooth and supportive experience.

    It’s wonderful to know your apartment accepted the letter without any concerns, and we truly appreciate your recommendation to a friend. We’re grateful for your trust and look forward to supporting you again in the future!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed April 7, 2026

    It was fast and easy definitely use this again in the future, the therapist was really nice and I got my ESA letter very quickly. You can even schedule the day and time to talk to a therapist to keep it on your own time.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kerryann,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process was fast and easy, and that you were able to schedule your appointment at a time that worked best for you. It’s great to know your therapist was kind and that you received your ESA letter quickly.

    We truly appreciate your feedback and look forward to supporting you again in the future!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 7, 2026

    I had a great overall experience with Pettable. The process was simple, fast, and easy to follow. The therapist was professional and took the time to understand my situation, which I really appreciated. Everything was handled efficiently, and I received my ESA letter quickly without any issues. My only feedback is that the cost was a little on the expensive side, but overall it was a smooth and legitimate experience.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Alina,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process was simple, fast, and easy to follow, and that your therapist took the time to truly understand your situation. Providing efficient and supportive care is exactly what we strive for.

    We also really appreciate your honest feedback regarding pricing. We understand that cost is an important factor, and your input helps us continue improving and finding ways to better serve our clients.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed April 7, 2026

    My black lab is my emotional support animal, but I taught her to help me with other tasks that I can’t do myself anymore. I always felt that she was a need to have around. Pettable has made that possible and I couldn’t be more grateful.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Briana,

    Thank you so much for sharing your heartfelt experience! We’re truly grateful to hear how much your black lab means to you and the important role she plays in your daily life. The bond you share is incredibly special, and we’re honored to have helped support that.

    It means a lot to know that Pettable has made a positive difference for you. We truly appreciate your trust and your kind words.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed April 7, 2026

    The doctor I saw was cold and distant. That’s not the type of doctor you want evaluating your mental health. I will never use this company again. They also claim to approve up to two pets and she only approved one. It was a waste of money.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Melissa,

    We’re very sorry to hear that your experience felt cold and unsupportive. That’s not the environment we want for anyone, especially during a mental health evaluation. Every consultation should feel respectful, compassionate, and comfortable, and we regret that this wasn’t your experience.

    Regarding ESA approvals, while we can support up to two animals, each recommendation is based on a clinician’s independent assessment of medical necessity. We understand how disappointing it can be when the outcome doesn’t meet your expectations.

    We’d appreciate the opportunity to review your case and address your concerns. Please reach out to us at support@pettable.com or (855) 920-0323 so we can assist you further.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 6, 2026

    Everything was fine until I have my appointment with psychologist Karen **. She called me 5 minutes late and she was super rude, she yelled at me and then she told me that I wasn't even going to be approved because I needed to be disabled without a consultation. Thank god I was able to change to another psychologist who really helped me.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Lesly,

    Thank you for sharing your experience with us. We sincerely apologize for the negative interaction you had during your initial appointment this is not the standard of care we strive to provide. We’re glad you were able to connect with another psychologist who could support you and provide the help you needed.

    Your feedback is important and helps us continue improving our service and ensuring every client feels heard and respected.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 4, 2026

    Fast, friendly, and reliable. I received my letter in less than 48 hours. Filling out your forms ahead of time before speaking to a therapist, saves time during the appointment.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Joey,

    Thank you so much for sharing your experience! We’re delighted to hear that the process was fast, friendly, and reliable, and that you received your ESA letter in less than 48 hours.

    It’s great advice to complete the forms ahead of time it really does make the appointment more efficient. We truly appreciate your feedback and recommendation!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 3, 2026

    I had a great experience getting my ESA letter through this service. The process was simple, quick, and stress-free from start to finish. I especially appreciated how fast they responded whenever I had questions or needed verification—they made everything feel smooth and reliable. The turnaround time was impressive, and I felt supported the entire way. If you need an ESA letter with prompt communication and efficient verification, I definitely recommend them.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Amber,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process was simple, quick, and stress-free, and that our team’s prompt responses helped make everything smooth and reliable.

    It’s wonderful to know you felt supported throughout and that the turnaround time met your expectations. We truly appreciate your recommendation and kind feedback!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed April 3, 2026

    Pettable made the ESA process easy and seamless from start to finish. The questionnaire was quick and scheduling an appointment was simple. I would recommend Pettable to anyone looking to get their pet recognized as an ESA.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cara,

    Thank you so much for sharing your experience! We’re thrilled to hear that the ESA process was easy and seamless from start to finish, and that the questionnaire and appointment scheduling were simple and straightforward.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 1, 2026

    Great experience from start to finish. The session was smooth, professional, and efficient. I received my documentation quickly without any issues. The process was easy to follow, and I felt heard and supported throughout. Highly recommend this service.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Ciera,

    Thank you for sharing your experience! We’re thrilled to hear that everything went smoothly from start to finish and that you felt heard and supported throughout the process.

    It’s great to know that the session was professional and efficient, and that you received your documentation quickly without any issues. Your recommendation truly means a lot to us.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    CoverageStaff

    Reviewed April 1, 2026

    This was a great use for my daughter's need of her ESA letter. It has been a hassle trying to go through our new insurance while trying to establish new care after moving out of state and this was a great option and the therapist who helped my daughter was so patient, communicative, and efficient.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Lisa,

    Thank you for sharing your experience! We’re so glad to hear that Pettable was a helpful option for your daughter, especially during a time of transition with moving and navigating new insurance.

    It’s wonderful to know that the therapist was patient, communicative, and efficient providing the support your daughter needed in a smooth and timely way.

    We truly appreciate your feedback and thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    StaffBilling

    Reviewed March 30, 2026

    An opportunity came up for me both to rescue a therapy dog and also have her for myself as a therapy dog. But I only had a short time to make a decision and get all the legal paperwork together for my senior housing property manager. Pettable set up the process needed for me to acquire a legitimate ESA letter through a licensed psychologist credentialed to work in my state. I felt I met all the requirements legally. Pettable made the process easy to understand. This is a professional service. And I really appreciate I was able to use Klarna to make divided payments I could better afford. I will be paying less than the rent increase over a year.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Robyn,

    Thank you so much for sharing your experience! We’re so glad Pettable was able to make the ESA process clear, quick, and manageable for you especially under a tight timeframe. It’s wonderful to hear that you were able to rescue your therapy dog and secure all the necessary documentation for your housing. We’re also happy that the flexible payment option helped make things more affordable.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Price

    Reviewed March 30, 2026

    I had a great experience with Pettable. I’m so glad I chose you to get my Charlotte ESA certified. Just knowing that I can bring my cat with me even if a place says no pets or that I won’t be charged extra fees.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Stephanie,

    Thank you so much for sharing your experience! We’re thrilled to hear that getting Charlotte certified as an ESA was a smooth process and that it’s giving you peace of mind about housing and fees. Knowing that your furry companion can be with you without added stress is exactly why we do what we do.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed March 29, 2026

    The therapist I met with was very professional, kind, and understanding of my situation. She got me what I needed with no hassle. I was worried at first because I had never done this before but it worked perfectly.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Taylor,

    Thank you for sharing your experience! We’re glad to hear that your session went smoothly and that your therapist was professional, kind, and understanding. It’s great that the process worked perfectly for you, especially if it was your first time.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 29, 2026

    I received a great deal of help and support. Everything was fast and straightforward. I received my certificate, and now my cat and I are living peacefully and happily. I can travel with him without the fear of being denied housing. Thank you very much!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Katerina,

    Thank you for sharing your experience! We’re so happy to hear that the process was fast and straightforward, and that your ESA certificate is helping you and your cat live more peacefully. Being able to travel and secure housing with your furry companion is exactly what we aim to make possible.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 28, 2026

    Pettable is quick to respond, fix any issues, & considerate of your time. The therapist is knowledgeable & easy to work with. The 2nd year was seamless as I have had my therapist a year now. My girls serve different purposes, one is for my social anxiety, while the other helps me be active, great knowing they are both taken care of with 1 company.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kari,

    Thank you for sharing your experience! We’re thrilled to hear that your second year with Pettable was seamless and that having the same therapist has been helpful. It’s wonderful that both of your girls are supported in the ways you need, and we’re glad we could assist with that.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 27, 2026

    My experience was quick and easy. This was a renewal of my original ESA accommodation letter and it was even easier this time since I knew what I was doing. Julie was very professional and easy to work with. I will continue using this service in the future.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Alyssa,

    Thank you for sharing your experience! We’re so glad to hear that your ESA letter renewal was quick and easy, and that Julie provided professional and seamless support. It’s great to know that having prior experience made the process even smoother for you.

    We look forward to continuing to support you in the future!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer Service

    Reviewed March 27, 2026

    This is my second year of using Pettable and have been pleased with the response and follow up of my psychological need with relationship to my fur babies and what they mean to me expressed in a letter required by the property management. I would recommend Pettable and their affiliates to anyone needing this service.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Elizabeth,

    Thank you so much for sharing your experience! We’re delighted to hear that your second year with Pettable has been smooth and that our team has been responsive in supporting your psychological needs alongside your fur babies. It’s wonderful to know that the ESA letter met your needs with your property management.

    We truly appreciate your recommendation and are grateful to have been able to support you again this year!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed March 27, 2026

    What a great experience I had setting up appointment. As I waited to speak with the Doctor, I received all expected information I would need to prepare for the appointment, also got quick and easy questions answered, thank you so much!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Janie,

    Thank you for sharing your experience! We’re thrilled to hear that setting up your appointment was smooth and that you received all the information you needed ahead of time. It’s great to know our team was able to answer your questions quickly and clearly.

    We appreciate your kind words and are so glad we could make the process easy for you!

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed March 26, 2026

    I was genuinely skeptical but thanks to this practice I was able to bring my furry best friend home, and quickly! My cat is more than a pet, she is a necessity to me. Nonrefundable pet deposits and “pet rent” should not exist in general but especially for an esa, so thank you guys for being so accesible and of course legit. I got to talk to a real therapist lisenced in my state so I got no issues or even questions from my apartment complex at all.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Grace,

    Thank you so much for sharing your experience! We completely understand the initial skepticism, and we’re so glad that your experience with Pettable helped you feel confident and supported throughout the process.

    It’s wonderful to hear that you were able to bring your cat home quickly and that everything went smoothly with your apartment complex. Knowing that you felt heard by a licensed therapist and had no issues with your documentation means a lot to us.

    We truly appreciate your kind words and are grateful you chose Pettable. Thank you again for trusting us with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceTimeliness

    Reviewed March 24, 2026

    I've paid every amount that I needed to be paid and yet my pet screening still has yet to be completed and accepted by my apartment complex. I've reached out and have gotten no response as well.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Aimee,

    We’re very sorry to hear about your experience and understand how frustrating it must be to be waiting for your screening to be completed while trying to meet your apartment’s requirements. That situation can feel stressful, and we sincerely apologize for the delay and lack of communication.

    Some property verification processes can take additional coordination depending on the requirements of the apartment complex, but we absolutely want to look into your case and make sure everything is moving forward properly. Please contact our support team at support@pettable.com and include your account email and any details from your property manager so we can review your status and assist you as quickly as possible.

    Verified purchase
    Customer ServiceRates

    Reviewed March 24, 2026

    Please let it be said the confidence of Pettable is rated A+ company. My third year using pettable has passed requirements to keep cat a support animal. The phone call with license therapist is very pleasant so will be staying right here with Jack my black cat!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Richard,

    Thank you so much for sharing your experience and for being part of the Pettable community for three years! We’re honored to have supported you and Jack throughout your journey. It’s wonderful to hear that your renewal process was smooth and that your call with the licensed therapist was such a pleasant experience.

    Your trust and continued support mean a great deal to us. Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed March 22, 2026

    This was such a good experience, they were so understanding and I loved the experience. They want to make sure they want to help you. The experience was simple and I absolutely will be recommending them!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jasmin,

    Thank you for sharing your wonderful review! We’re thrilled to hear that you had such a positive and understanding experience with our team. It’s fantastic that the process felt simple and supportive, and we’re so glad you feel confident recommending Pettable to others.

    We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed March 21, 2026

    I love this website because it is user friendly, has many options depending what a person is in need of and the staff is very professional and gentle. I also appreciate being paired with the same therapist each time I need an appointment.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi D.G.,

    Thank you for sharing such a thoughtful review! We’re delighted to hear that you find our website user-friendly and appreciate the variety of options we offer to meet different needs. It’s wonderful that being paired with the same therapist each time has made your experience consistent and supportive continuity is something we value greatly for our clients.

    We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed March 21, 2026

    From time to time, they check on you how's everything and always want to remind you all the good benefits that your pet can get to make sure you use them. I suggest that we take advantage of all these benefits not only for our pets but also for our peace of mind. We can ask any questions that may arise when you needed an answers to your problem. I give them a double thumbs up!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Daisy,

    Thank you for sharing your wonderful review! We’re thrilled to hear that our team’s ongoing support and reminders have been helpful and that you feel empowered to take full advantage of your pet’s ESA benefits. It’s fantastic to know that you’ve found value not only for your pets but also for your own peace of mind.

    We truly appreciate your feedback and your double thumbs up! Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed March 20, 2026

    Overall I am happy with the service I received from Pettable. The process was pretty quick and easy. However two things cause me to give just four stars. 1) I don't like that they push you to get a subscription instead of just the one time fee. The way it's presented is confusing and misleading. 2) The actual therapist I spoke with was quite cold, short, and unfriendly. She spoke with me for less than 10 minutes and it didn't feel like she was even really listening to my responses.

    She ultimately agreed to give me the letter though but stressed emphatically that she would not renew it because she didn't think my symptoms were really severe enough. (My symptoms are less severe BECAUSE OF MY CAT!) I was relieved and thankful to get the letter, but that left a bad taste in my mouth. You would think that people who are supposedly trained to treat people who experience anxiety, depression, and/or PTSD would have more empathy in the way they communicate.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Juliette,

    Thank you for sharing your experience with us. We’re glad to hear that the overall process was quick and easy and that you were able to receive your ESA letter.

    We sincerely apologize for the concerns you raised regarding both the subscription presentation and your interaction with the therapist. We strive to make our offerings transparent and straightforward, and your feedback regarding the subscription option is very important for us to improve clarity. Regarding your session, we are truly sorry that it felt cold or dismissive. Every client deserves empathy and understanding, especially when discussing sensitive mental health needs, and your comments will help us ensure our team approaches each conversation with care and attentiveness.

    We appreciate your honesty and the opportunity to learn from your experience. Thank you again for trusting Pettable with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed March 17, 2026

    It was quick and easy to get the appointment scheduled and run through the diagnosis. Petscreening accepted the letter and through them my apartment complex accepted it. I will renew with them next year as well. My only knock would be that the sharing of my link was not clear and I did not receive the $20 Amazon gift card for recommending my sister who used Pettable shortly after I did as a result of my own experience.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Benjamin,

    Thank you so much for sharing your detailed experience! We’re glad to hear that scheduling your appointment was quick and easy, and that your ESA letter was smoothly accepted through PetScreening and your apartment community. It’s wonderful to know you plan to renew with us next year that means a lot.

    We’re sorry for the confusion regarding the referral link and gift card. That’s definitely not the experience we want for our customers, and we appreciate you bringing it to our attention. Our team would be happy to look into this for you and make things right.

    Thank you for trusting Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 16, 2026

    The whole process was extremely easy and fast. Very helpful and straightforward. The call with the licensed therapist was quick and got my letter a few hours after. Had no issues with my landlord with the letter. I was worried about the process but I will definitely be returning for the service

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Gaby,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process was fast, easy, and straightforward. It’s wonderful that your call with the licensed therapist went smoothly and that your ESA letter was received quickly, with no issues from your landlord.

    Thank you for trusting Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase

    Reviewed March 16, 2026

    This experience was great and smooth! I needed a letter in order to have my pets with me at my apartment. I highly recommend this service for anyone who has a pet and their landlord has certain restrictions/limitations on pets.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Noor,

    Thank you for sharing your experience! We’re thrilled to hear that the process was smooth and helped you get the ESA letter you needed to have your pets with you. It’s wonderful to know that our service can support clients navigating landlord restrictions and pet limitations.

    We truly appreciate your recommendation and thank you for trusting Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Customer ServiceEase of Use

    Reviewed March 16, 2026

    Your process was easy to use, and the communication was timely and accurate. The call from the doctor and the receipt of the ESA letter occurred without a hitch. I appreciate everything you provided. Thank you.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Amy,

    Thank you so much for your kind words! We’re delighted to hear that our process was easy to use and that communication was timely and accurate. It’s wonderful to know that your call with the doctor and receipt of your ESA letter went smoothly without any issues.

    We truly appreciate you taking the time to share your experience and your trust in Pettable. Thank you for trusting Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 13, 2026

    Pettable is amazing and fast. I was able to talk with a professional therapist and get my dog ESA certified in 2 to 3 business days. We also got accepted into an apartment that doesn't allow his breed. Thank you.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Megan,

    Thank you so much for sharing your experience! We’re thrilled to hear that you were able to connect with a professional therapist and get your dog ESA certified so quickly. It’s wonderful to know that your ESA letter helped with your housing situation, even with breed restrictions.

    We truly appreciate you taking the time to share your feedback and are grateful for your trust in Pettable. Thank you for trusting Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Price

    Reviewed March 11, 2026

    Pettable is a great place to get your ESA letter from. It’s my 2nd time using them, so my first time renewing with them— and the process is easy, smooth, and stress-free. It has made my time in apartments much better knowing that my animals aren’t being charged since they are ESA’s and that there is no risk of removal.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Sophia,

    It’s wonderful to hear that your second experience with Pettable was just as positive as your first. We’re honored to provide a simple and reliable process that helps make apartment living easier and more reassuring for you. Your continued trust truly means a lot to us.

    Thank you for trusting Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseRatesTransparency

    Reviewed March 9, 2026

    Signing up for the ESA letter and PSD training modules was quick and straightforward. Pettable was highly rated compared to similar companies, which influenced my decision to move forward with them. However, I was disappointed with the evaluator interview experience. The questions felt very standard, and the interaction seemed brief and somewhat disengaged. The interview lasted only a few minutes, and I was informed the final evaluation would be even shorter. I had expected a more in-depth discussion of my application and a more thorough confirmation of my ESA needs.

    The process felt more transactional than clinical. For clarity and transparency, it may be helpful for Pettable to reconsider the phrasing “being under the care of a therapist for 30 days,” as the process appears more akin to an intake and follow-up evaluation rather than ongoing therapeutic care. Additionally, clearer information about the evaluator’s credentials and role would improve the experience. A brief professional introduction outlining qualifications and whether the evaluator is the licensed therapist providing the assessment would help build trust and understanding. Overall, the platform is easy to use, but greater transparency and a more engaged evaluation process would enhance the experience.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Carmela,

    Thank you for sharing such thoughtful and detailed feedback. We’re glad to hear that the signup process and PSD training modules were quick and straightforward, and we truly appreciate your insight regarding areas for improvement.

    We understand your concerns about the evaluator interview experience. While our process is designed to be efficient, we recognize the importance of making every interaction feel thorough, professional, and supportive. Your suggestions about clearer explanations regarding evaluator credentials, the phrasing around “being under the care of a therapist,” and a more engaging evaluation are very valuable and will help us improve the experience for future clients.

    We’re grateful for your perspective and for taking the time to provide constructive feedback. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer Service

    Reviewed March 9, 2026

    The process and turnaround time were great. The lady was condescending at first bc she had to call twice. Her number showed up as private, so my phone automatically blocked the call. It's okay to have grace with people, especially when you're dealing with emotional disabilities. People remember how you make them feel. I did however receive what I needed in a very timely fashion.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Sydney,

    Thank you for sharing your experience with us. We’re glad to hear that the process and turnaround time met your expectations and that you received your ESA letter promptly.

    We sincerely appreciate your feedback regarding your interaction with our provider. We strive to make every client feel supported and respected, especially when handling sensitive emotional health needs, and your comments will help us ensure that our team approaches every call with patience and understanding.

    Thank you again for trusting Pettable, and we’re happy we could assist you with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed March 6, 2026

    I found Pettable by doing some research when I wanted to get my pet to help me in my journey. I researched a few other places, but this one seemed like the best fit for me. They were very professional, and they showed me that they really did care about my health overall. I have been working with them for a few years now, and I plan on continuing to work with them in the future. Thank you so much for helping me make a difference within myself!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Shannon,

    Thank you so much for sharing your experience! We’re thrilled to hear that you found Pettable to be professional and genuinely caring about your overall health. It’s wonderful to know that we’ve been able to support you over the years and make a positive impact in your journey.

    We’re honored to continue supporting you and your ESA needs, and we truly appreciate your trust and kind words.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PriceStaff

    Reviewed March 5, 2026

    The LCSW that I spoke to went above and beyond to help me. He was very kind and understanding, but also matter-of-fact with me that I needed more help. I’ve been out of therapy for quite some time, and while my animals have previously been my ESA, I wanted a renewed letter due to moving cities. He let me know of some resources for me to seek out stable counseling at an affordable cost. I’m truly grateful to have not only had a successfully screened ESA letter through Pettable, but also to have been provided with resources for continued care!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Savannah,

    Thank you so much for sharing your thoughtful experience with us! We're truly glad to hear that the LCSW you spoke with was able to support you with kindness, understanding, and honesty during your appointment. It’s especially meaningful to know that, in addition to helping with your ESA renewal during your move, they were able to guide you toward resources for continued and affordable counseling.

    Our goal is always to provide compassionate care while helping people access the support they need, and we’re grateful that your experience reflected that. We’re also happy that we could assist you in renewing your ESA letter and help make your transition to a new city a little smoother.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed March 4, 2026

    I searched Pettable on my own and I didn't have a therapist at the time, so I needed this information because I was moving locations. So, I've known about them for quite some time. I have a dog, which I consider my emotional support pet, but I wanted to have the ESA certification in case there were any kind of issues regarding that. The process was easy and simple, and the rep was very kind and quick in her work. I got the certification the next day. The experience was good because I had this support for my dog. People can't fight against it because it's something that's legal. So that helped.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jade,

    Thank you so much for sharing your experience! We’re glad to hear that the process felt easy and simple for you, especially during a time of moving when things can already be stressful. It’s great to know that our team member was kind and quick to assist, and that you were able to receive your ESA letter the next day.

    We’re happy that having the documentation has given you peace of mind and support for keeping your dog with you. Your feedback truly means a lot to us.

    Thank you again for taking the time to share your experience and for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed March 3, 2026

    My experience was easy and quick. I would recommend this agency to people who are looking to establish an Emotional Support Dog for comfort. Some people love their animals to the point they cannot function.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Shakia,

    Thank you for sharing your experience with Pettable! We’re so glad to hear that the process was easy and quick for you.

    It’s wonderful that you’d recommend our services to others seeking to establish an Emotional Support Dog for comfort. We understand how important ESA support can be for daily life, and we’re happy we could help make that process smooth and accessible for you.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    CoverageStaff

    Reviewed March 1, 2026

    Pettable PSD training program was very helpful. Very positive and covered more than I thought they would as far as preparing your service dog with training for specific tasks, and preparing for travel with your dog.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Claudia,

    Thank you for sharing your experience with Pettable! We’re thrilled to hear that our PSD training program was helpful and exceeded your expectations.

    It’s wonderful that the program provided guidance not only for task-specific training but also for preparing your service dog for travel. We aim to make training both thorough and practical, so it’s great to know you found it positive and informative.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Feb. 27, 2026

    This was an amazing experience and everyone I encountered was great. From start to finish the process was easy to understand and they don’t leave you in the dark. They answered all my questions and concerns and were very helpful.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi David,

    Thank you for sharing your wonderful experience with Pettable! We’re thrilled to hear that the process was easy to understand from start to finish and that our team was able to answer all of your questions and concerns.

    It’s fantastic to know that you felt supported and well-informed throughout, as making the ESA process clear and stress-free is very important to us.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Online & AppRefunds & PayoutsStaff

    Reviewed Feb. 26, 2026

    I have a pet and I've been having a little bit of anxiety, and I'm gonna be moving soon. I wanted to make sure that I didn't have any issues with the dog moving with me in an apartment. Getting the ESA through Pettable was a simple process. Once I got on the website, I just followed the process, paid for the service, and spoke with a therapist about the issues that I was having. If I had any questions, I just went to the website and all the information was there. It was pretty straightforward for me. The ESA will help me a lot in the future with moving with him and not having to pay and worry about being separated from my dog.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 26, 2026

    I did my research online, read some reviews, and got an ESA letter from Pettable. It was an easy process, but I also have a reason to have an ESA letter. People need to have a reason to have an emotional support animal. It can't just be, “I wanna make it easier when I go on vacation. And I'm gonna make it easier when I travel. And I can stay in any hotel. And they can't tell me I can't have my dog.” I bet there's a lot of people out there that try to go through that process, but I got an ESA letter done because of what I had to witness on my job. My dog keeps my anxiety levels at bay, so I like to have him with me wherever I go. It's better when my dog's next to me. I got my first ESA letter in February of last year, but I didn't know I had to renew it every year.

    Pettable sent me a renewal letter two months early. I thought, “I'll just renew it now. No big deal. And then I won't have to set it up.” I renewed it in December. I set up an appointment with my doctor and she reached out. We had a Zoom meeting, then she sent me my ESA letter and it was quick, 15 minutes or a little longer. However, I didn't know that the letter was going to expire a year from the day I had the doctor's appointment. Now I have an ESA letter that expires this month and then another one that expires in December. They should renew the letter on the day the first one expires. My new ESA letter should expire next year in this month, but Pettable gypped me on two months. Now, I'm gonna wait until the very last minute or let this the first one expire before I do another one, because I can't renew early. Otherwise, I'm gonna lose out on two months.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jeremiah,

    Thank you for taking the time to share your full experience we truly appreciate your honesty and the context behind why your ESA is meaningful to you. You’re absolutely right: ESA documentation is intended for individuals with legitimate mental health needs, and we respect how thoughtfully you approach that responsibility. We’re glad your dog provides real support in managing your anxiety.

    We’re also happy to hear that your renewal process itself was smooth and efficient, and that your appointment and letter delivery were quick and straightforward.

    Regarding the renewal timing, we completely understand why that felt frustrating. ESA letters are dated from the time of the most recent clinical evaluation because they reflect your current assessment. For compliance and clinical accuracy, the expiration is tied to the appointment date rather than the previous letter’s expiration date. That said, your point about losing overlap time when renewing early is valid, and we understand why that felt like you were “losing” a couple of months.

    Your feedback about clearer communication around renewal timing is incredibly helpful. Making it more explicit that renewals reset the 12-month period from the evaluation date could definitely prevent confusion like this.

    We appreciate you sharing your experience and for continuing to trust Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & App

    Reviewed Feb. 26, 2026

    I had to get my dog registered for the apartment I was moving into and I heard about Pettable on TikTok. It was a quick online application, and the process was easy. They scheduled an appointment with the psychologist, then on the phone call with the psychologist, they asked what it was that I was going through and why I felt I would be qualified for an ESA letter. It was not a lengthy process, but there were extra costs added that weren't fully explained. I had to pay an extra fee if the home reaches out to them and I didn't like that. It wasn't super expensive. It cost less than it would have cost to pay pet rent, but I would have preferred that the cost was done up front.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cierra,

    Thank you for sharing your experience and for being honest about both the positives and the concerns. We’re glad to hear that the application process was quick and easy, and that your appointment with the psychologist felt straightforward and efficient. Making the process simple during a move is always our goal.

    We also truly appreciate your feedback about the additional fees. We understand how frustrating it can feel when costs aren’t perceived as fully upfront especially when you’re budgeting around moving expenses. While certain housing-related verifications or follow-ups may require additional documentation or communication, your point about wanting clearer, all-inclusive pricing from the start is completely valid. That kind of transparency is important, and feedback like yours helps us improve how we communicate these details.

    We’re grateful you chose Pettable and that, overall, the service still saved you money compared to pet rent. Thank you again for your thoughtful feedback and for continuing to trust Pettable with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Feb. 25, 2026

    I don’t usually leave reviews but Pettable was so helpful. The lady that helped me get my letter was personable and actually cared for my situation compared to other doctors that just do their job. I felt like Tina understood me very well.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Olivia,

    Thank you so much for taking the time to leave a review it truly means a lot, especially since you don’t usually write them. We’re so glad to hear that your experience with Pettable was such a positive one.

    It’s wonderful to know that Tina made you feel heard and genuinely cared for. Feeling understood and supported is incredibly important, and we’re happy she was able to provide that level of compassion and professionalism during your process.

    Thank you again for your thoughtful feedback and for continuing to trust Pettable with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed Feb. 25, 2026

    I heard about Pettable from a friend and I wanted to look into it. I decided to go with them and the process I went through was pretty good. The total process took only 10 minutes. It was an easy experience.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Feb. 24, 2026

    I heard about Pettable through my therapist friend. What made me interested was knowing that it was a one-time fee. It felt an easier way to navigate the emotional support aspect. I asked a couple of people, and prior to that, I had my therapist write a letter for me. But because I stopped seeing her, it wasn't consistent. Obtaining the ESA certification with Pettable went smoothly and it was easy to understand. I just spoke to the therapist and filled out the paperwork. The first time took a little longer because I had to wait a month so they could reevaluate me again. They saw you and I had to wait for 30 days to be reassessed. But the second time, when I renewed, was a bit quicker. I already had a therapist assigned to me from last year, and it was just renewing the questionnaire and the session with him.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Joanna,

    Thank you so much for sharing your experience with Pettable. We’re really glad to hear that the one-time fee structure and straightforward process made things feel easier to navigate for you.

    It’s great to know that obtaining your ESA documentation was smooth and easy to understand, and that speaking with the therapist and completing the paperwork felt manageable. We also appreciate you mentioning the 30-day reassessment during your initial process we understand that waiting can feel lengthy, but those timelines are in place to ensure proper clinical evaluation and compliance.

    We’re especially happy to hear that your renewal experience was quicker and more seamless, and that being able to work with the same therapist made it even easier. Continuity of care can make a big difference.

    Thank you again for your thoughtful feedback and for continuing to trust Pettable with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed Feb. 24, 2026

    Working with Pettable was quick, easy, dependable, and convenient. If you have a dog that classifies as an emotional support animal, go with them. I needed their services for my apartment. My dog needed to be registered, and that was a big one because she is an emotional support animal. Having your dog registered properly also waives the fees. Having to pay an additional $300 every month was insane. But essentially, we were being proactive because she will be going on trips and she's a puppy. So, we needed to have that for having her travel and do other things. So, using Pettable is along the lines of what we were already gonna end up doing.

    My first experience with Pettable was easy. There was nothing wrong with the therapist, but I wish that there was a little bit more information if there are two people in the household or if you have a domestic partnership. My pet was filed underneath me as far as being my emotional support animal for my needs and necessities, but then in order to also have the communication with the therapist on how she helps my partner, we would have to fill out a whole different documentation. It is annoying. I would rather have it either group or at least somewhere set in place to where we would know that whoever files it, that's the person.

    For my lady, even though she has manic anxiety and all these other things that are documented, we couldn't use any of her experience. Everything went through with mine, but knowing that ahead of time would have been nice because she's here for the household. She's not just here for me. I get that it is for documentation purposes. That's the only thing that was concerning. It just caught us off guard. It would've been good if there was something that specified, “Hey, if you have a domestic partnership, whoever files it will be underneath that person.”

    Other than that, receiving the ESA letter through Pettable was quick. The only thing I didn't like about it was that they needed additional information. I didn't care because it was super easy and fast to do, but it felt a little bait-and-switchy. I would rather have just paid whatever I needed to pay all the way upfront versus having to pay another fee to prove something else. Everything has to be billed and documented, which is cool, but they could just do it all upfront.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Ricky,

    Thank you for taking the time to share such a detailed and thoughtful review of your experience with Pettable. We truly appreciate both your positive feedback and your constructive insights.

    We’re so glad to hear that the overall process was quick, easy, and dependable especially when you were trying to be proactive about housing requirements, travel, and avoiding additional monthly pet fees. Knowing we were able to help you navigate that smoothly means a lot.

    We also sincerely appreciate your comments regarding household situations and domestic partnerships. You’re absolutely right ESA documentation is issued for an individual based on that person’s clinical evaluation and needs, which can sometimes be confusing when a pet supports more than one member of a household. We understand how that could feel unexpected, and your suggestion about clearer upfront communication is incredibly helpful. Setting clearer expectations around how documentation applies within shared households is something we can certainly improve.

    Regarding the additional documentation and fees, we understand how that may have felt frustrating or “bait-and-switchy.” Our goal is always transparency, and sometimes certain housing or verification requirements necessitate added documentation. That said, your feedback about preferring a fully bundled, upfront pricing structure is completely valid and valuable. We’ll be sure to pass this along to our team for review.

    We’re grateful that, despite these concerns, you still found the process fast and efficient overall.

    Thank you again for your honesty and for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Feb. 24, 2026

    I've been diagnosed with early onset dementia, and having my dog makes me a lot better again. I still have some problems, but he's by my side right now. I needed to get an ESA certification, and my sister-in-law set everything up with Pettable, and all I had to do is explain to the people what my condition was. It was easy. I really appreciated it, and it helped me out a lot. Going with Pettable was well worth it. It's a life-changing experience. It's very good for the people who need to keep their animal beside them all at all time.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 23, 2026

    Worked out fine for me. Had a third party verify the letter. Took about two days but worked out great. I was skeptical at first but a very easy process. Will use again once my letter expires. Really saved me a lot of money at my apartment. Quick and painless process. The whole thing took about 20 minutes to get my letter after seeing the therapist.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Robert,

    Thank you for sharing your experience with Pettable! We’re so glad to hear that the process worked out smoothly for you, especially after your initial skepticism.

    It’s wonderful that your ESA letter was quickly verified, saved you money with your apartment, and that the entire process from speaking with the therapist to receiving your letter was quick and painless. We’re happy we could make it easy and efficient for you.

    We truly appreciate your feedback and look forward to supporting you again when your letter is up for renewal.

    Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 23, 2026

    Easy and clear process from beginning to end. I would have given 5 stars but my first clinician ghosted me. Lucky the chat is human and quickly helped me reschedule with a different clinician who was so nice and incredibly informative.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Michelle,

    Thank you for sharing your experience with Pettable! We’re glad to hear that, despite the hiccup with your first clinician, our team was able to quickly assist you and reschedule your appointment.

    It’s wonderful that your new clinician was kind, informative, and made the process easy and clear from start to finish. We truly appreciate your patience and are happy we could provide a smooth experience in the end.

    Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedStaffTimeliness

    Reviewed Feb. 21, 2026

    I needed to certify my pets as ESA quickly as the new landlord that took over my apartment complex was pushing to charge me hundreds of dollars for my animals that had lived here for years without issue. I researched reliable and experienced ESA certification and found Pettable to be recommended many times. They scheduled my appointment within days of contacting and I got my letter the same day! I'm very satisfied and feel reassured that my pets are protected. Lauren was so kind during the interview also and answered every question I had.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Megan,

    Thank you for sharing such a detailed and wonderful review of your experience with Pettable! We’re thrilled to hear that we could help you certify your pets quickly and efficiently, especially during a stressful situation with your new landlord.

    It’s great to know that your appointment was scheduled promptly, your ESA letter was provided the same day, and that Lauren made your interview experience kind and thorough, answering all your questions. We’re so glad you feel reassured that your pets are now protected.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedTransparency

    Reviewed Feb. 20, 2026

    This is my 1st renewal with Pettable, and the process was smooth. I especially liked that they still had my previous information on file, so I did not have to go into my overall life story and symptoms again and instead just gave an update. Also, I was pleased to have the ability to schedule my appointment with the same therapist I had the first time, which made it a speedy process. Thanks Pettable!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Brittany,

    Thank you for sharing your experience with Pettable! We’re thrilled to hear that your first renewal was smooth and efficient.

    It’s wonderful that having your previous information on file made the process easier and that you were able to schedule with the same therapist, making the appointment quick and comfortable. Continuity of care is something we value highly, and we’re glad it made a difference for you.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Sales & MarketingPrice

    Reviewed Feb. 20, 2026

    Although it's great to have something official for my pet, it was also was way more expensive than I expected, even with a discount. My physician had said $100, so it was a shock to see it was actually nearly $200.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi A G,

    Thank you for sharing your feedback with Pettable. We’re glad to hear that having official ESA documentation for your pet was valuable to you, but we also understand your concerns regarding the cost.

    We strive to provide transparent pricing and options, including discounts and payment plans, to help make the process more accessible. Your feedback is important, and we’ll continue looking for ways to ensure our services are both high-quality and fairly priced for our clients.

    We truly appreciate your honesty and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed Feb. 19, 2026

    I have a cat, and I needed clearance for my apartment complex. I went with Pettable to get my ESA and the process was very easy. I just answered the questions and filled out the paperwork. Everything was explained to me very clearly, and it was in a very timely manner. Overall, it was a great experience. Pettable is a great way to go. You get your certification less than 24 hours.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Virgil,

    Thank you for sharing your experience with Pettable! We’re so glad to hear that obtaining your ESA for your cat was easy, clear, and timely.

    It’s wonderful that everything was explained clearly and that you received your certification in less than 24 hours. We’re thrilled that the process helped make things simple and stress-free for you.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed Feb. 19, 2026

    Renewing was definitely quick and easy. When I completed my renewal form I made the appointment right after and was able to find availability within the same week. Got my renewal letter same day. Thank you for quick response time and efficiency.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Stephanie,

    Thank you for sharing your experience with Pettable! We’re thrilled to hear that your ESA renewal was quick and easy, and that you were able to schedule an appointment and receive your renewal letter the same day.

    It’s wonderful to know that our response time and efficiency made the process smooth for you. We truly appreciate your feedback and are happy we could support you once again.

    Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2026

    They were very nice, kind, respectful and understanding. The process was easy and fast. The letter arrived faster than expected. Our property management accepted it no problem. We will definitely be using them in the future.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Michael,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re so glad to hear that our team was kind, respectful, and understanding, and that the process was easy, fast, and seamless.

    It’s great to know that your ESA letter arrived even sooner than expected and was accepted by your property management without any issues. We’re thrilled to continue supporting you in the future!

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 19, 2026

    Pettable provided excellent service when I came to getting my ESA letter. They were prompt, professional and had a very quick turnaround time. I also appreciate that they don’t try to bog you down with add ons and extras and relentless advertising like other sites.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Nicole,

    Thank you for sharing your experience with Pettable! We’re thrilled to hear that you found our service prompt, professional, and efficient, with a quick turnaround for your ESA letter.

    It’s wonderful to know that you appreciated the straightforward process without unnecessary add-ons or constant advertising we aim to make things simple and stress-free for our clients.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer Service

    Reviewed Feb. 19, 2026

    My therapist wasn't willing to write me an ESA letter because she didn't wanna be liable. I found Pettable from her and I really liked the idea of it. It's cool that it's there for somebody who needs it. I went with them and I've had no problems. I just filled out some information online then I got an email. After that, I got a therapist's name over to them and talked to them for 5, 10 minutes. It was all good. I can now enjoy my life and have something to live for. I might be getting another kitten but I don't know if that could also be another ESA.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Olivia,

    Thank you for sharing your experience with Pettable! We’re so glad you found us and that the process was smooth and straightforward, from filling out your information online to speaking with your therapist.

    It’s wonderful to hear that your ESA letter has made such a meaningful difference in your life and brought you something to live for. We’d be happy to help you with any future questions about adding another pet as an ESA if you decide to bring a new kitten into your home.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer Service

    Reviewed Feb. 18, 2026

    I reached out to Pettable because I was looking for an emotional support animal since I work from home. My apartment did not allow animals, so I went this route. Getting the ESA certification was a straightforward process as far as what I needed to do. I was happy with getting it. The only thing I wasn't happy about was the fact that I needed a video with the ESA dog I was getting. She was only a puppy and the breeder was eight hours away. So, we had to make a whole special trip just to get that video with me with the puppy to attain this ESA letter before we could even bring her home. That was an additional trip just to get that video. Communication with Pettable went well. They responded in a good timely manner. It wasn't instant, but I can't expect that. They explained what they needed and how to go about the process. So, it was good overall.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2026

    Pettable is a service that is accessible to most. If you're in the transition of moving somewhere, because that can be stressful in itself, Pettable makes it easy. The process was legit and very informative. Pettable leaned into what my asks are, and answered any questions I had. I was impressed with the thoroughness of the registration and the appointment. I liked the speediness. I couldn't make the first appointment, so I had to reschedule it. They were very good about that. That questionnaire plus the interview took anywhere from 30 to 45 minutes, between a couple of days of filling out the form and scheduling the appointment. It worked out well.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi John,

    Thank you for sharing such a detailed review of your experience with Pettable! We’re thrilled to hear that we could make the ESA process easy and informative, especially during what can be a stressful moving transition.

    It’s wonderful to know that our team was responsive to your questions, thorough in both the registration and appointment, and flexible when you needed to reschedule. We’re glad the process worked out smoothly and efficiently for you.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedTransparency

    Reviewed Feb. 17, 2026

    This is my 1st renewal with Pettable, and the process was smooth. I especially liked that they still had my previous information on file, so I did not have to go into my overall life story and symptoms again and instead just gave an update. Also, I was pleased to have the ability to schedule my appointment with the same therapist I had the first time, which made it a speedy process. Thanks Pettable!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Brittany,

    Thank you so much for sharing your experience with your first renewal! We’re so glad to hear the process was smooth and convenient for you.

    It’s great to know that having your previous information on file made things easier and that you were able to simply provide updates rather than starting from scratch. We’re also happy you could reconnect with the same therapist continuity of care can make a big difference, and we’re glad it helped make the process quick and comfortable.

    We truly appreciate your continued trust.

    Thank you for trusting Pettable with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Feb. 17, 2026

    I’m writing this using my fake name and email to protect personal identity, but I am a real user of Pettable. My experience with them is very smooth. I was able to talk to an authentic licensed medical professional in my state the next day, and was able to get the letter 48 hours after the appointment. The medical assessment was thorough and reflected my ESA needs. The letter was worded professionally with letterhead. My new apartment building accepted the letter right away. We wouldn’t have been able to be approved otherwise.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Alex,

    Thank you for taking the time to share your experience we completely understand and respect your desire to protect your privacy. We truly appreciate you still choosing to leave feedback.

    We’re so glad to hear that the process felt smooth for you, that you were able to connect quickly with a licensed provider in your state, and that your ESA letter was delivered promptly and professionally. It’s especially meaningful to know that your apartment accepted the letter right away and that it helped make your approval possible.

    Providing legitimate, thorough evaluations and properly formatted documentation is something we take seriously, so your comments mean a lot to our team.

    Thank you for trusting Pettable with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    CoveragePriceStaff

    Reviewed Feb. 17, 2026

    I went through a traumatic period involving a sexual assault lawsuit, which I did win. During that time, a lot of things changed, including relocating and the need for Teddy to be certified. While I was working, I had insurance, but because the lawsuit was related to work, I lost my job. I now have a new job, but there is a 90-day period before my insurance starts, and I began in December, so I did not have coverage to go through the process for Teddy during that time.

    I needed a place where someone could officially diagnose me so Teddy could be recognized as a reliable service animal. During my depression, Teddy was the one who helped me get out of bed and keep going because someone relied on me. I was also moving for this new job, which was a blessing in disguise. I was promoted within my first 90 days, and I wanted a fresh environment after everything that happened. I had just picked up the keys to my new place, so I chose Pettable so I could have Teddy without paying the extra charge. I found them through TikTok. So it was self-driven.

    The process to get the ESA certification was good. I loved the person I was assigned with. She was a sweet lady and has animals of her own, so she can understand the need of them. She has two toy poodles so she was a relatable lady, and I liked her. But the process required me to get a second, readable documentation from her indirectly and I had to pay an extra fee. But it’s not a big deal. That was the only headache, but she was able to walk me through it to be able to get that. It took less than 24 hours. It was effortless. It was easy to talk to her and express what I've been going through with my depression and the need for Teddy to be with me.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Olumayowa,

    Thank you so much for trusting us with your story and for taking the time to share your experience. We’re truly sorry for the difficult circumstances you went through, but we’re glad to hear that Teddy has been such an important source of support during that time. It’s incredibly meaningful to know that he helped you keep moving forward and provided comfort when you needed it most.

    We’re also happy to hear that your experience with the clinician was positive and that you felt comfortable opening up about what you’ve been going through. Our providers care deeply about the people they work with, and it’s great to know that her understanding and relatability helped make the process easier for you.

    We appreciate your feedback regarding the additional documentation fee as well. While we’re glad the clinician was able to guide you through it smoothly, feedback like yours helps us continue improving the clarity of our process for future clients.

    Congratulations as well on your new job and promotion that’s an incredible achievement, especially after everything you’ve been through. We’re grateful that Pettable could help make your transition to your new home a little easier so Teddy could be there with you.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Feb. 16, 2026

    I am a disabled veteran recovering from cancer moving with our family's emotional support animals. Pettable is super easy to use, secure, friendly support that is very responsive, and very fast turn around!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Eric,

    First, thank you for your service. We truly appreciate you sharing your experience with us.

    We’re so glad to hear that Pettable felt easy to use, secure, and responsive during such an important time for you and your family. Moving while recovering and coordinating ESA documentation can be a lot to manage, so it means a great deal to know our team was able to provide friendly support and a fast turnaround when you needed it.

    We wish you continued strength and a smooth transition in your move.

    Thank you for trusting Pettable with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 16, 2026

    My doctor was extremely excellent. Remembered my pet and me from last time which made me feel at ease. Only issue with mental health renewal notice reminders should be sent out more in advance especially losing the discount because the one day to schedule reminder was a bad day and missed it.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kristen,

    Thank you so much for your kind words and for sharing your experience with Pettable. We’re delighted to hear that your doctor remembered you and your pet from your previous visit that level of personalized care is exactly what we strive for, and we’re so glad it helped you feel comfortable and supported.

    We also truly appreciate your feedback regarding the renewal reminder timing. We understand how frustrating it can be to miss a scheduling window, especially when it happens on a particularly busy or challenging day and results in losing a discount. Your suggestion about sending reminders further in advance is incredibly helpful, and we’ll be sure to share it with our team as we continue working to improve the experience for our clients.

    Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 11, 2026

    My appointment was quick, and I received my ESA letter within 48 hours. Since my last renewal, I rescued another dog, and he's added so much to my quality of life. Now, I have 2 4-legged protectors.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Natalie,

    Thank you so much for sharing your experience! We're so glad to hear that your appointment was quick and that you received your ESA letter within 48 hours.

    Congratulations on rescuing another dog as well! It’s wonderful to hear how much both of your four-legged companions have added to your quality of life. Having two loyal protectors by your side sounds truly special, and we’re happy Pettable could support you through your renewal.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Feb. 8, 2026

    I had a great experience with Pettable. I was new to the city and wanted to get the certificate for my pet. It was very smooth, well managed and organized and was delivered well before time. I was able to present it to my management and it helped me with my move as well. The therapist was very kind and sweet as well. I respect the fact that it’s confidential and only necessary details are shared.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Yashaswee,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re so glad to hear that the process was smooth, well-managed, and delivered ahead of time, helping make your move easier.

    It’s fantastic to know that your therapist was kind and supportive, and that you felt confident knowing your information was handled confidentially and appropriately. Providing a professional and considerate experience is exactly what we aim for.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PriceStaff

    Reviewed Feb. 8, 2026

    I have used Pettable for a few years now, very satisfied with the service. Cost is fair, reminders are not too bothersome, doctors are professional and on time. Received my letter within 48 hours.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Diana,

    Thank you so much for sharing your experience! We truly appreciate your continued trust in Pettable over the years. It’s wonderful to hear that you’ve been satisfied with the service, from the professionalism and punctuality of the clinicians to receiving your ESA letter within 48 hours.

    We’re also glad the reminders and overall process have felt convenient and helpful for you. Your support means a lot to us, and we’re grateful you took the time to leave this feedback.

    Thank you for trusting Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase

    Reviewed Feb. 6, 2026

    The process was so easy and less time consuming than I expected. Even talking to a licensed certified doctor Was a bonus. Now I can take my dogs with me more places than I ever could before and not be harassed about it.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Ray,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that the process was easy, efficient, and exceeded your expectations.

    It’s fantastic to know that speaking with a licensed, certified doctor was a positive part of your experience, and that your ESA documentation now allows you to take your dogs with you more freely and confidently. Helping our clients enjoy that peace of mind is exactly what we strive for.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 5, 2026

    The process wasn’t too complicated and there were clear instructions. It was easy to set up an appointment and I didn’t have to wait long. The intake was thorough and I felt like they do a great job deciding the right candidate. I would definitely recommend Pettable!!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Rebecca,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re delighted to hear that the process was clear, easy to navigate, and that scheduling your appointment was quick and simple.

    It’s great to know that the intake was thorough and made you feel confident in how we determine the right candidates for ESA documentation. Your recommendation truly means a lot to us!

    We sincerely appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Jan. 31, 2026

    I highly recommend Dr. Jennifer **. From the very first moment, her professionalism, caring nature, and efficiency were exceptional. She provides thorough, high-quality care, ensuring that every concern is addressed with expertise and kindness. She is a top-tier specialist who inspires complete confidence.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Noris,

    Thank you for sharing such a thoughtful and glowing review of your experience with Pettable! We’re thrilled to hear that Dr. Jennifer made such a strong impression through her professionalism, care, and efficiency.

    It’s wonderful to know that she addressed your concerns with both expertise and kindness and inspired complete confidence throughout your experience. We’ll be sure to pass along your kind words to her they truly mean a lot.

    We sincerely appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceSales & MarketingMaintenanceStaff

    Reviewed Jan. 30, 2026

    Thank you for the consideration and the discount... I had to go on to my computer to get the discount to work... It would not work over my phone.. I can only hope that my troubles with this pet screening company will be expedited and finally be over... Thank you in advance and in the help already provided.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Travis,

    Thank you for your message and for sharing your experience with us. We appreciate your patience, and we’re glad we could help get the discount applied even if it took switching to a computer. We understand how frustrating technical hiccups can be, especially when you’re already dealing with a pet screening company.

    We truly hope everything is expedited smoothly from here and that the issues you’ve been facing are resolved soon. Please know we’re here to support you and happy to help if anything else comes up along the way.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 28, 2026

    I was a little skeptical of any online ESA letter, but with the money back guarantee I thought I'd give it a try. Easy to schedule, and the Dr's call was on time. I received my letter and was approved by my landlord. Thanks.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Ben,

    Thank you for sharing your experience with Pettable! We understand that it can be natural to feel skeptical at first, and we’re glad the money-back guarantee gave you the confidence to give us a try.

    It’s great to hear that scheduling was easy, your call was on time, and that your ESA letter was approved by your landlord. We’re happy we could help make the process smooth and successful for you.

    We truly appreciate your feedback. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Jan. 26, 2026

    Pettable was a great experience. The process was very straightforward and provided all the guidance I needed to ensure I could get my ESA documents. The process was so smooth and I felt so well taken care of.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Sari,

    Thank you so much for sharing your experience! We’re thrilled to hear that the process was straightforward and that you felt well supported and taken care of throughout. Providing clear guidance and a smooth experience is exactly what we aim for.

    We truly appreciate your kind words and feedback.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 26, 2026

    I paid extra for the 24hr processing and everything worked super well and I got my documents quickly. The therapist I spoke with was very kind and caring with my account and even provided confirmation to my landlord to verify my documents were correct and the provided truthfully.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Gabby,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re so glad to hear that the 24-hour processing worked smoothly and that you received your documents quickly.

    It’s fantastic to know that the therapist you spoke with was kind, caring, and went the extra mile to provide confirmation to your landlord, ensuring everything was accurate and verified. Providing prompt and thorough support is exactly what we aim for.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedStaffTimeliness

    Reviewed Jan. 24, 2026

    They were very timely and the therapist was very kind. She was soft spoken and took all my concerns with a careful tone and was completely understanding. She was right on time and the appointment didn't take very long, and within the same day I had my ESA papers. I totally think it's worth it to be able to get the added benefit of free housing for my dog as well.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Angie,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that your therapist was kind, understanding, and attentive to all your concerns, and that the appointment was timely and efficient.

    It’s fantastic to know that you received your ESA papers the same day and that this has helped you secure the added benefit of free housing for your dog. Helping our clients access these important benefits smoothly is exactly what we strive for.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PriceStaff

    Reviewed Jan. 23, 2026

    I have been a customer for going on three years now and they have been great. There are a lot of fakes out there but this is one of the more affordable, fastest ESA's to get in a pinch or if you are just being thorough. They will help you. Now the PetScreening app is a different story!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jamie,

    Thank you for sharing your experience and for choosing our service for nearly three years! We truly appreciate your loyalty! We're pleased to hear that you have found our services affordable and efficient when in need of an ESA letter. It's reassuring to know that we have been a trustworthy choice for you.

    As to your mention of the PetScreening app, if you have specific concerns you would like help with, please let us know how we might assist further.

    Thank you again for being a valued customer. We look forward to continuing to support you and providing the services you need for you and your ESA!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 22, 2026

    I just moved into a new place, and I need an ESA for my dog because I want him to be able to live with me. He had one when he was a puppy, but for the last four years, I haven’t needed one, so I never renewed it. Max is a 95-pound Rottweiler, about seven years old, and he’s super well-behaved. He’s never bitten anyone and has never gotten into trouble. I heard about Pettable through the company I was working with to get the ESA and I went through them since they’re the only ones available in Iowa. The therapist was nice. She asked me a lot of questions and set up a follow-up appointment for about a month later. They can’t issue the ESA letter right away due to state laws, so the therapist has to give 30 days before calling back for a follow-up.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jennifer,

    Thank you so much for sharing your experience! We’re glad to hear that your therapist was kind, took the time to ask thoughtful questions, and helped guide you through the process. We understand that waiting can be challenging, especially when you’re eager to have Max settled into your new home. We appreciate your patience with Iowa’s state requirements, which require an established therapeutic relationship before an ESA letter can be issued. We’re committed to making the process as smooth and supportive as possible every step of the way.

    Thank you for trusting Pettable, and we truly appreciate you taking the time to share your feedback. We hope everything goes smoothly with your follow-up appointment and your new home with Max!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 22, 2026

    I have my cat and I love him very dearly. I feel as though he helps me with some of the problems that I have at times. I didn't want a conflict between my landlord and me. I went and got him certified through the Pettable website. They have a form, and I filled out everything so they could get to know me before they called about my condition. I went into depth a lot about why my animal helps me. The rep said, "I went over your account, your profile, and your answers. I can tell, you need your cat. I'm gonna go ahead and accept it and send it to your email." A day or two later, I got the email. It was very quick and productive.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Harold,

    Thank you for sharing such a thoughtful review of your experience with Pettable! We’re so glad to hear that the process was quick, productive, and helped ensure there was no conflict with your landlord.

    It’s wonderful that you were able to share in depth about how your cat supports you, and that our team recognized your need and promptly provided your ESA letter. Helping our clients stay with the animals who support them is exactly why we do what we do.

    We truly appreciate your feedback and are grateful you chose Pettable. Thank you again for trusting us for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 22, 2026

    The process of obtaining my ESA letter was easy! They matched me with Sarah **, she was professional and quickly responded to my questions when needed! The letter she curated for me was perfect! My complex office needed additional paperwork signed and the package was easy to add on. Very appreciative of the services provided by Pettable and the professional they paired me with.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Stephanie,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re so glad to hear that the process of obtaining your ESA letter was easy and that working with Sarah was a positive experience.

    It’s great to know that she was professional, responsive, and that the letter she prepared met your needs perfectly. We’re also happy the additional paperwork for your complex was simple to add and helped everything move forward smoothly.

    We truly appreciate your feedback and are grateful you chose Pettable. Thank you again for trusting us with your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 22, 2026

    I was applying for an apartment, and the pet fees were insane. I had a choice between bringing my pets with me, who provide emotional support, or having to find somewhere else for them to go. I ChatGPT-ied, and it recommended Pettable, which made available the option for my pets to stay with me. I looked into a couple more companies, but Pettable was my first option, given it was recommended the most likely to be successful.

    The whole process was great. I received a call wherein the therapist asked me several questions about how my pets were able to be emotional support animals for me and what ways that I benefited from their presence. She was very kind, understanding and chill. She asked more specific questions about my sleep and stress levels as well. It was very quick and efficient, which was incredibly helpful. I was trying to get stuff done very quickly, and Pettable was able to meet me with that timeline. I was very happy with that.

    The quality of letter was great too. I didn't know if I would have to do multiple letters and it was a huge relief that I was able to get both my pets in one letter. It was approved and the landlord had no qualms with it. All in all, getting an ESA letter was a very smooth process. I love that it was very easy to do, that I could do both my pets in one, and the whole approval process, speaking to the therapist, was so efficient and easy. I highly recommend Pettable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Alayna,

    Thank you for sharing such a thoughtful and detailed review of your experience with Pettable! We truly appreciate you taking the time to walk through your journey, and we’re so glad we could support you during what sounds like a very stressful housing situation.

    It’s wonderful to hear that the consultation felt kind, understanding, and efficient, and that we were able to meet your tight timeline. We’re especially glad that having both of your pets included in one letter brought you relief and that your landlord accepted the documentation without any issues.

    Helping clients stay with the pets who provide them emotional support while making the process clear, efficient, and stress-free, is exactly what we strive for. Your recommendation means a great deal to our team.

    Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2026

    So grateful that something like this exists! Dr. ** was so kind and quick to help. She provided a thorough questionnaire and is the reason my cat is officially classified as an ESA, which he’s known he was one for a while, so it’s nice to make it real!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Alyssa,

    Thank you for sharing such a heartfelt review of your experience with Pettable! We’re so glad to hear that Dr. was kind, quick to help, and thorough throughout the process.

    It’s wonderful to know that your cat is now officially recognized as an ESA sounds like he’s been doing the job all along! We’re happy we could help make it official and support you every step of the way.

    We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedRatesTransparency

    Reviewed Jan. 21, 2026

    My experience with Pettable thus far has been overall positive. However, following my appointment, I noted that the ESA letter was written for myself and not my son, who we discussed during the appointment. I have sent 3 messages since the initial appointment to ask for an updated letter, and have not received any correspondence. In the event that I receive a response with a properly addressed letter, I would be happy to rate my experience higher.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cassandra,

    Thank you for sharing your experience and bringing this to our attention. We sincerely apologize for the oversight with your ESA letter and for the delay in responding to your messages. This is not the level of service we strive to provide, and we completely understand how frustrating this must be for you.

    Please reach out to support@pettable.com with your case details so we can promptly review and issue a corrected letter addressed to your son. We want to make this right and ensure your ESA documentation meets your needs as quickly as possible.

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 18, 2026

    Every question that I have sent they have answered back very quickly, even before I purchased the program. The videos are clear and educational, I can watch them as many times as I need to, to make sure I’m training correctly. When I have questions about how I’m training and what I could do to be better, they are very helpful. I’m incredibly impressed by this online program, I never feel like I’m on my own.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Leah,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that our team has been responsive and supportive, even before you enrolled in the program.

    It’s fantastic that the videos are clear, educational, and easy to follow at your own pace, and that you feel guided and supported with your training questions. Knowing that you never feel alone in the process is exactly what we hope to provide for our clients and their pets.

    We truly appreciate your feedback and recommendation. Thank you again for choosing Pettable for your training and ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed Jan. 17, 2026

    I am so thankful for this company. They have made it possible to keep my dogs and get into a place. They do an amazing job and I can not express how thankful I am!!! The last year has been hard enough.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Richell,

    Thank you for sharing such a heartfelt review of your experience with Pettable! We’re so glad we could help make it possible for you to keep your dogs and secure a place to live, especially during what sounds like a challenging year.

    It’s wonderful to hear that our support made a meaningful difference for you, and your kind words truly mean a lot to our team.

    We sincerely appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Rates

    Reviewed Jan. 15, 2026

    The whole process was very simple and straightforward. It was very smooth. Having the ESA license made my life a lot easier. I'm able to have my dog anywhere that I live without any issues. I have told friends in the past to go through Pettable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Liesl,

    Thank you for sharing such a thoughtful review of your experience with Pettable! We’re glad you found us through Google and that the overall process felt simple and smooth, even with the time needed to complete two sessions.

    It’s wonderful to hear that having your ESA documentation has made such a positive impact on your life and allowed you to live comfortably with your dog without any issues. We truly appreciate your recommendation to friends it means a great deal to us.

    Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 15, 2026

    When I needed an ESA letter for my 50-pound mixed-breed dog I rescued, I searched for companies and found Pettable. I reached out and my interactions with the therapist went well. They were efficient too. I quickly received the letter and the quality is good. I recommended them already.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Francisco,

    Thank you for sharing your experience with Pettable! We’re glad you found us through your search and that the process of obtaining an ESA letter for your rescue dog went smoothly.

    It’s great to hear that your consultation was positive and that you were impressed with both the speed and quality of your ESA letter. Your recommendation truly means a lot to us.

    We appreciate your feedback and thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2026

    I was looking for help with getting my dog an ESA thing. I had looked it up on TikTok and Pettable seemed the most reliable and not scammy. The process was easy and quick. For me to get the letter, it took less than a day. The people were also very responsive and they got back to me quickly.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Megan,

    Thank you for sharing your experience with Pettable! We’re so glad you found us and chose Pettable to help with certifying your dog as an ESA.

    It’s wonderful to hear that the process was straightforward and efficient, and that you received your ESA letter in less than a day. Knowing that our service helped make it easier for you to keep your dog truly means a lot to us. We’re also happy to hear that our team was responsive and quick to assist throughout the process.

    We truly appreciate your feedback and recommendation. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2026

    I recently moved and needed to seek emotional support to have my animals. They're both domestic cats. One is a short hair, and the other one is a long hair. The Pettable therapist was great. Her name is Gina and she was a lovely lady to speak to. She was on time and very sweet. She answered all my questions and made herself available. I had a good experience with her. The process of getting the ESA letter was very, very quick. Gina let me know when I would receive it, and it was within that window. They sent it over to my legal team and everything checked out.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Liz,

    Thank you for sharing such a thoughtful review of your experience with Pettable! We’re so glad you chose us based on your friends’ recommendations and that your first experience met your expectations.

    It’s wonderful to hear that Gina was punctual, kind, and thorough in answering your questions, and that you received your ESA letters promptly for both of your cats. We’re especially glad everything checked out with your legal team and that the process felt easy, convenient, and timely.

    We truly appreciate your feedback and are grateful for the opportunity to support you. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 14, 2026

    It was really easy to get in touch with Pettable. The therapist was very understanding of my issues. Tina spoke to me very gently. It was really nice. I received the ESA letter pretty much almost as soon as the appointment was over. It was very fast. Tina walked me through how or what it meant. She made sure to send me a copy of it before our appointment was done so that I could read over it and make sure that everything was correct. Pettable was definitely a lot cheaper than a lot of other places that I was looking at. It was still a little pricey, but it was understandable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Anjuli,

    Thank you for taking the time to share such a detailed and honest review of your experience with Pettable! We’re glad to hear that the process was straightforward from the start and that your interactions with Tina felt comforting, supportive, and clear.

    It’s wonderful to know that the explanation of the ESA letter, the quick delivery, and the guidance for submitting it to your housing complex all helped make things go smoothly. We also appreciate your thoughtful feedback regarding pricing and are glad you found the value and support worthwhile.

    We truly appreciate your feedback and are grateful for the opportunity to support you.

    Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Sales & MarketingPunctuality & Speed

    Reviewed Jan. 14, 2026

    I got Pettable's ESA services for my two-year old mastiff mix Rambo. Talking to the therapist went well. It was quick and straight-to-the-point. The whole experience was efficient, personable and high quality.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Sydney,

    Thank you for sharing such a detailed and thoughtful review of your experience with Pettable! We’re glad you found us through your research and that your first experience with our ESA services alongside Rambo met your expectations.

    It’s great to hear that your consultation with Alison was efficient and straightforward, and that you were impressed with both the speed and quality of your ESA letter. We’re happy everything has gone smoothly using the letter for school, and we’ll be here to support you when you need it for your landlord as well.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 13, 2026

    Very quick and easy, the therapist was able to write the ESA letter for my emotional support animal. This has relieved a lot of anxiety since I needed my letter in order to move into my apartment with my emotional support animal.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Libni,

    Thank you for sharing your experience with Pettable! We’re so glad to hear that the process was quick and easy, and that your therapist was able to provide your ESA letter promptly.

    It’s especially meaningful to know that this helped relieve your anxiety during an important move and allowed you to bring your emotional support animal with you into your apartment. Supporting our clients during these moments is exactly what we strive for.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 13, 2026

    I will becoming back next year! Very simple straightforward process. My therapist was amazing! I had a little anxiety because I was in a time crunch but she was keeping communication open and explained every step of the process! Thank you.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Amanda,

    Thank you for sharing your glowing review of your experience with us! We are thrilled to hear that the process was simple and straightforward, and that your therapist provided the guidance and communication you needed, especially while you were on a tight schedule.

    It’s great to know that you had such a positive interaction with your therapist, and we appreciate your plan to return next year. Providing a supportive and seamless experience is what we strive for, and your feedback reinforces our efforts in this area.

    We look forward to welcoming you back again soon. Thank you for trusting us with your journey!

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed Jan. 10, 2026

    This is my third year I’ve renewed with Pettable. Thankfully I’ve had the same therapist all three years. It’s been easy to do business with them since day one. I don’t know that there is anything they could change, as far as I’m concerned, to do better. Until I purchase a home, if I ever decide to, I will continue to stay with Pettable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi April,

    Thank you for sharing such a thoughtful and loyal review of your experience with Pettable! We’re truly grateful that you’ve trusted us for three years and that having the same therapist each time has helped make the process comfortable and consistent for you.

    It’s wonderful to hear that working with Pettable has been easy since day one and that you feel fully supported with no changes needed. Your continued trust means so much to our team, and we’re honored to support you for as long as you need us.

    We sincerely appreciate your feedback and look forward to continuing to be here for you. Thank you again for choosing Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Jan. 2, 2026

    Dr ** was incredibly helpful and supportive. This is obviously a sensitive subject and she was so graceful in how she asked questioned and answers my questions. I couldn’t be more thankful for her and Pettable with how proactive they were. Now with my ESA, I feel so much more supported and stable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Riley,

    Thank you for sharing such a thoughtful review of your experience with Pettable! We’re so glad to hear that Dr. Taylor was helpful, supportive, and handled the process with care and grace.

    It’s wonderful to know that our proactive approach helped you feel more supported and stable with your ESA. Providing compassionate, professional guidance for sensitive matters is very important to us, and we’re thrilled it made a difference for you.

    We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 2, 2026

    The process was very easy. The therapist listened and was very helpful. They also made sure to send reminders for my appointment. The paperwork was also easy to fill out and understand. I especially appreciated a money-back guarantee. I am so glad my cats are official ESA pets.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Tiffany,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re delighted to hear that the process was easy, that your therapist was attentive and helpful, and that our reminders and clear paperwork made everything smooth.

    It’s great to know that our money-back guarantee gave you added confidence and that your cats are now officially recognized as ESA pets. Helping our clients feel supported and reassured throughout the process is exactly what we aim for.

    We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffTimelinessValue

    Reviewed Jan. 2, 2026

    This service was the best. Worth the money. Received my call from a licensed provider. My letter came within hours after my Appointment. So professional. My management company approved my letter and I won’t have to pay any pet fees. Thank you. I’m so grateful to have my pet. She truly is my emotional support animal.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kendell,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that the process was professional, quick, and worthwhile, and that your ESA letter was approved by your management company without any pet fees.

    It’s fantastic to know that your pet is officially recognized as your emotional support animal and that we could help make that happen smoothly. Helping clients stay with their beloved pets is exactly why we do what we do.

    We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Profile pic of the author.
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Dec. 20, 2025

    Filling out the application and before work is very nice and easy, however the therapist who I spoke to was very rude and told me I wasn’t going to be able to get a letter and should move somewhere else. This has been deeply troubling as I feel I’ve spent my money on nothing and have not received a refund as well as been completely dejected by a supposedly helpful company. Would not recommend.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi TheOblivious Taryn,

    Thank you for sharing your thoughtful feedback. We’re glad to hear that the setup process and your initial conversation with your clinician felt thorough and supportive. That said, we’re sorry to hear about the difficulty you experienced with follow-up communication. We understand how frustrating that can be, especially when a university or housing provider has additional questions.

    Our support team is always here to help bridge that gap and assist with verification or clarification when needed, and we appreciate you recognizing their responsiveness. Your feedback about the disconnect between clinician follow-up and support communication is important to us and will be shared internally so we can continue improving coordination.

    If you’re still needing assistance or have outstanding questions from your university, please don’t hesitate to reach out to us directly at support@pettable.com or (855) 920-0323. We’re happy to help ensure everything is addressed.

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 13, 2025

    Pettable was very easy and quick to use. I got my phone call interview scheduled right away and had the consultation. I felt understood and that my needs were clearly met. I received the document in a timely manner and the document was very thorough and well written.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Rebecca,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that scheduling your consultation was quick and easy, and that you felt understood throughout the process.

    It’s fantastic to know that your ESA document was thorough, well-written, and delivered in a timely manner. Providing clear and effective support for our clients is always our goal, and we’re glad we could meet your needs.

    We truly appreciate your feedback and look forward to continuing to support you!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 12, 2025

    I contacted this organization and they promptly got back with me. Set up an appointment. Made everything easy and smooth. I double checked the information in the letter everything was accurate into a T. I will definitely use this organization again and recommended to a family and friends. Kudos to you guys. Thank you for everything.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Theresa,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re delighted to hear that our team was prompt, thorough, and made the process easy and smooth for you.

    It’s fantastic to know that all the information in your ESA letter was accurate and that you feel confident recommending us to your family and friends. Your kind words and support mean a lot to our team!

    We truly appreciate your feedback and look forward to continuing to support you. Thank you again for choosing Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Dec. 11, 2025

    Really helpful and Really professional. Thank you. If someone need help for dogs service this is the place. Unbelievable. They take off my problem when I was need the new rental house with 2 dogs and everyone give to me a problem. Now No more problems for me.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi William,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that our team was able to provide professional and helpful support, especially during a stressful time with your new rental and two dogs.

    It’s fantastic to know that we could help remove the obstacles you were facing and make the process smooth for you. Helping our clients enjoy peace of mind with their pets is exactly what we strive for.

    We truly appreciate your feedback and look forward to continuing to support you. Thank you again for choosing Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed Dec. 7, 2025

    This was a great program, great to feel more prepared for traveling with your service dog. I feel more confident to navigate airline travel with my service dog after completing this course. They even show how to train a queue for deep pressure stimulation (DPS).

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Molly,

    Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that the program helped you feel more prepared and confident for traveling with your service dog.

    It’s fantastic to know that the course provided practical guidance, including training a queue for deep pressure stimulation (DPS), to support you and your dog effectively. Helping our clients feel ready and empowered is exactly what we aim for.

    We truly appreciate your feedback and look forward to continuing to support you. Thank you again for choosing Pettable for your service dog training needs!

    Warm regards,

    The Pettable Team

    Profile pic of the author.
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed Dec. 6, 2025

    I was not aware that when I renew my ESA letter it renews it that day every time I get an email telling me to renew my ESA letter it seems urgent and I set my appointment for as soon as possible thinking that it's just going to renew on the day that my letter is up not knowing that it's going to restart the clock so I got my original Esa letter at the end of February and 2024 then got notification in 2025 that it was about to run out and did it in January and then got notification in November of 2025 stating I had 45 days until my letter was up and I needed to renew so I renewed it as soon as possible to get it taken care of so I didn't forget to do it and lose my ESA and now my letter is going to be due for renewal on November 30th of 2026 so I lost something like 3 months in the process of the length of my letters being up to date if that makes sense.

    It would have been nice if it just renewed when the original one is up I feel like even though I got a discount to pay $99 at $50 off it's like I didn't even get that $50 off because I'm going to have to renew in November next year. I've learned my lesson and I'm going to keep using this company because it's great otherwise but I'm very disappointed because it was not explained to me and there was no disclaimer anywhere. I feel like I was taken advantage of a little bit.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Ashley,

    Thank you for taking the time to share your experience and for your honest feedback. We completely understand how confusing it can be when renewal timing affects the overall length of your ESA letter. Our system is designed to renew your ESA letter immediately upon completion of the renewal process, which is intended to ensure your documentation remains current without any gap in coverage but we understand how this can feel like it shortens the effective term of your letter if you renew early.

    We truly appreciate you continuing to trust Pettable despite this frustration, and your feedback is extremely valuable. We’ll be reviewing our renewal notifications and communication to make sure future clients better understand how the timing works so there’s no confusion.

    If you have any questions or would like further clarification on renewal timing or your account, please don’t hesitate to contact us at support@pettable.com or (855) 920-0323. We’re happy to walk through the process and ensure you feel confident about your ESA letters moving forward.

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 26, 2025

    I was a little nervous at first because I wasn’t sure if my letter would be accepted by my landlord or not, but I had no problems, and it was accepted almost immediately. The process was really simple and easy and I was able to get a call from a therapist very quickly after I signed up!!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Isabelle,

    Thank you for sharing your experience! We’re pleased to hear that the process was simple, and that your landlord accepted your letter without any issues. It's great to know you could connect with a therapist so quickly after sign-up. Providing a seamless and efficient service is a priority for us, and we're thrilled to have met your expectations.

    If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your trust in us!

    With gratitude,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 26, 2025

    This is the second year I’ve used this company and I have nothing but good things to say about them. Awesome service and very quick. Very attentive to your needs. Good customer service. I would definitely recommend them to everyone. Look forward to using them again.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Emma,

    Thank you for taking the time to share your positive experience with us year after year. We're delighted to hear that you've found our service quick and attentive to your needs. Your recommendation means a lot to us, and we're thrilled that our team met your expectations in providing good customer service.

    We appreciate your ongoing trust and look forward to serving you again in the future. Once again, thank you for choosing Pettable!

    Warmest regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 25, 2025

    I highly recommend Pettable for anyone needing verification of their need for their pet. The therapists are quick to respond and very understanding. The process is easy and can be done online, which makes it easy to find an appointment. They also provide additional resources to help both with your pet and your mental health.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kevin,

    Thank you so much for taking the time to share your wonderful feedback about Pettable! We're delighted to hear that our process was convenient and easy to complete online. It’s fantastic to know that our therapists provided prompt, understanding, and reassuring support to meet your needs.

    We're thrilled our additional resources contributes positively to both your pet’s and your mental wellbeing. We really appreciate your recommendation and support as we continue to make the process as stress-free as possible for every client.

    Thank you for choosing Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 22, 2025

    Two and a half years ago, we adopted a Golden Retriever, and it was something that was needed for me. It's changed my life drastically, and a very close family friend told us about Pettable and the services they provide. We went about seeking it, and the therapist was understanding. To get the letter at my end, it took less than an hour. It was sent by email. While I don't know whether the price is high or low, there still could be some scope of improvement there.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Abhishek,

    Thank you for taking the time to share such a thorough review of your experience with Pettable! It's wonderful to hear that the process was seamless and that you found our service efficient, particularly how quickly you received your ESA letter. We're delighted that the interaction resulted in presenting the letter to your landlord without any hassle.

    We understand the importance and positive impact of having an emotional support animal, and we're honored to be part of facilitating such a meaningful change. We appreciate your feedback regarding our pricing and strive continually for improvement while maintaining a high level of service. Your endorsement means a great deal to us. Thank you for recommending Pettable!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Nov. 22, 2025

    Our experience with Pettable was good except for one incident. It took five days for me to get a document that I needed, and it made me lose the house I applied for. Not quite happy. But my experience with their therapist was great. I was just frustrated because she had a family thing and it delayed things for me. But I understand.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Stephanie,

    Thank you for sharing your experience with Pettable and for using our ESA service for the first time. We appreciate your understanding regarding the unfortunate delay in receiving your document, and we're genuinely sorry for how it impacted your housing opportunity. While hiccups occasionally happen, we're pleased that you still found value in the quality of the letter and overall service provided.

    It’s wonderful to hear that our therapist was both personable and effective despite the unexpected delay on her end. Your satisfaction with the outcome and the reviewed decision about choosing our service over others you considered is truly valued.

    We're delighted an emotional support animal is making a positive difference in your quality of life. Thank you for your understanding and advocacy despite the delays. We're always striving for timely delivery while ensuring everything is handled professionally. Once again, thank you for choosing Pettable!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 22, 2025

    Process was easy to understand, follow and set up appointment. There were many time choices for appointments. Therapist listened and asked thorough questions. I received my ESA letter quickly within the time frame. I recommend using! Thank you for offering this option! I appreciate it!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Sheri,

    Thank you so much for sharing your positive experience with us! We’re delighted to hear that you found the process of setting up your appointment easy and appreciate the range of available times to accommodate your schedule. It’s wonderful to know that our therapist was attentive and thorough during your meeting.

    Receiving your ESA letter quickly and efficiently is exactly the level of service we strive to provide, and we’re overjoyed that you were satisfied with the outcome. Your recommendation and appreciation mean a lot to us, and we're grateful for your kind words.

    Thank you for choosing Pettable! Should you have any further needs, please don’t hesitate to reach out.

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 21, 2025

    I sought out Pettable's ESA services to get approved for my apartment. The therapist was really nice and she helped out. She was very quick with response, too. She was also straight to the point. The letter was well-written and the cost was cheaper than paying the Pet Range.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Konner,

    Thank you for sharing your wonderful experience with Pettable's ESA services. We're delighted to hear that the process was seamless for you and that you had such positive interactions with your assigned therapist. It's fantastic that you received your ESA letter quickly and without any difficulties when presenting it to your landlord. We strive to combine thorough and caring service with speed and efficiency, so it's truly rewarding to hear about the positive impact this has on the lives of clients like you. We’re joyous to have met your expectations in these aspects.

    We appreciate your trust in Pettable, thank you for choosing us to aid you in living comfortably with your Calico. We're always here when you, or anyone you know, might need support!

    Best regards,

    The Pettable Team

    Verified purchase

    Reviewed Nov. 20, 2025

    I have worked with Pettable for 3yrs. Now, it is a lifesaver for me,, I suffer from major depression, and going thru Pettable, I can take my little dog when we travel, which isn't very often, and working with Christopher, he is wonderful to talk to, I wish I had a counselor here like him.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Tina,

    Thank you for sharing your heartwarming feedback and it's wonderful to hear how Pettable has positively impacted your journey over the past three years. We are thrilled that we've been able to support you and your dog during your travels and offer some meaningful respite through our services. It's fantastic to hear about your positive interactions with Christopher as well, who ensures your experience with us remains supportive and thoughtful.

    Your story is inspiring, and validates our commitment to providing you with the necessary resources and compassionate professionals each step of the way. We hope that we can continue to serve and assist in your future journeys.

    Thank you for being a valued member of the Pettable community!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 17, 2025

    The whole process was simple and easy, from filling out the proper forms, to making an appointment, to receiving my letter. The therapist I made an appointment with was very professional. Everything went smoothly and my landlord accepted my letter without any issues.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Alainna,

    Thank you for sharing your experience! We’re so happy to hear that the entire process, from completing the forms to receiving your ESA letter was smooth and stress-free. It’s wonderful that your therapist provided professional support and that your landlord accepted your letter without any issues. Our goal is to make the ESA process as simple and seamless as possible, and we’re glad we could deliver that for you.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Sales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Nov. 15, 2025

    I used Pettable.com in 2025 hoping their ESA letter would help with my rental application, but it completely backfired. The landlord immediately flagged the letter as fake and said it didn’t meet any of the required housing standards. Because of that, my application was rejected on the spot. Pettable claims their letters are compliant and written by licensed professionals, but what I received looked generic and poorly done. When I contacted support, they kept sending copy-paste messages and refused to offer any real help or a refund. This whole experience felt like a scam, and it left me stressed, embarrassed, and still without housing. If you need a legitimate ESA letter for renting, avoid Pettable.com — it’s not worth the risk.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Drein,

    We’re very sorry to hear about your experience and the frustration it caused. We understand how stressful it can be when a housing application is impacted, and we sincerely apologize that the process didn’t meet your expectations. Pettable letters are written and reviewed by licensed clinicians in accordance with federal Fair Housing guidelines, but we recognize that every landlord has unique requirements and some may request additional verification or clarification.

    We want to make this right and provide the support you need. Please reach out to us directly at support@pettable.com or call (855) 920-0323 so we can review your case, address any concerns, and explore how to assist you further.

    Thank you for bringing this to our attention. Your feedback helps us improve our processes and support for all clients.

    Sincerely,

    The Pettable Team

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Nov. 14, 2025

    Pettable is an amazing service. I am currently moving and had a hard time finding a location that would accept my malamute mix pup. Pettable made getting an ESA less stressful. They explained the process to me and connected me with a provider in my area very quickly! The therapist I spoke to was kind and caring. She took the time to listen and validate me.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Daisy,

    Thank you for sharing your experience! We’re so glad Pettable could make the process of obtaining an ESA less stressful for you and your pup. It’s wonderful to hear that your therapist was kind, caring, and took the time to listen and validate your concerns. Creating a supportive experience is exactly what we aim for. We’re thrilled that we could help you feel confident and supported during your move.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Nov. 14, 2025

    Very good experience. The licensed therapist was kind, compassionate and understood my past experiences causing my anxiety and the need for me to have my ESA. This was a very easy process. This was my second time using Pettable and I was able to speak to the same therapist, who was already familiar with my situation. I will continue using Pettable for future needs.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Connie,

    We’re so happy to hear about your positive experience! It’s wonderful that you were able to connect with the same licensed therapist who already understood your situation, making the process even smoother and more comfortable. We strive to provide compassionate and efficient support for every ESA need, and we’re glad we could make this experience easy and reassuring for you. Your continued trust means a lot to us.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Profile pic of the author.
    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 11, 2025

    Disappointed that I paid to expedite this service for my renewal as offered but nowhere does the site tell you that if you live in CA., It will take thirty days plus to complete as you need to meet with a therapist and wait an additional thirty days for them to complete a follow up appointment in order to submit a decision and or sign off on the request. The previous time I applied, I lived in GA and completed within 48 hours. But then moved to CA and had to meet with a therapist (which was fine and she was great) only then to find out it would take another thirty days. Paying for the expedited service should not be an option under these circumstances since no such opportunity exists. I wasted the money.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi T B,

    Thank you for sharing your experience and feedback. We’re truly sorry for the frustration caused by the difference in processing times for California ESA renewals. California law requires an additional follow-up with a licensed therapist for certain evaluations, which can extend the timeline beyond the expedited 24–48 hour service available in other states. We understand how disappointing this can be, especially when you were expecting the same turnaround as your previous experience in Georgia.

    We appreciate your feedback and will use it to improve clarity around state-specific timelines on our site. If you have any questions or would like to discuss your case further, please reach out to us at support@pettable.com or call (855) 920-0323 — we’re here to help and ensure you get the support you need.

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 11, 2025

    I read some reviews and saw that Pettable was easy to work with and actually had qualified medical professionals. Pettable was easy to work with, which is definitely a positive. Also, my therapist was fantastic.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kevin,

    Thank you so much for sharing your experience! We’re thrilled to hear that your interaction with our therapist was fantastic and that you received your ESA letter so quickly. Making the process smooth, efficient, and stress-free is exactly what we aim for, and it’s wonderful to know we were able to meet your expectations. Your feedback means a lot to us.

    Thank you for trusting Pettable for your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Nov. 9, 2025

    Amazing service and the doctor I spoke to Nicole ** was amazing as well. Very kind. Got my ESA letter in about 5 minutes and it is 100% legit. I was skeptical at first because I had read some reviews that were not great but everything went perfectly and I would use them again in the future to renew my ESA letters. I appreciate a job well done! Thank you.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kristina,

    Thank you so much for taking the time to share your thoughts! We’re delighted to hear that both our service and Nicole impressed you with their efficiency and kindness in delivering your ESA letter. It's wonderful to know your skepticism was dispelled and you’re pleased with the 100% legitimacy and speed of the process.

    We're thrilled you would choose to work with us again as that truly means a lot. If you decide to renew in the future or need further assistance, don’t hesitate to reach out.

    Thanks again for putting your trust in us!

    Best regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 6, 2025

    Pettable exceeded my expectations with their outstanding service and lightning-fast turnaround! The entire process was smooth, professional, and stress-free. Their team was responsive, knowledgeable, and truly committed to helping me every step of the way. I’m extremely satisfied and will continue to use Pettable for all my future needs. I highly recommend them to anyone looking for reliable and efficient service! Shout out to Kya **!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Warawan,

    Thank you so much for the review and enthusiastic recommendation! We are absolutely glad to hear that our service exceeded your expectations with our smooth, professional, and efficient approach. It's fantastic to know that our team's responsiveness and commitment made your experience stress-free and enjoyable.

    Your kind words mean a lot to us and reinforcing your intent to use our services in the future brings us immense satisfaction. Special recognition about our team members is always appreciated and motivates us to maintain the highest standards.

    Thanks once again for your vote of confidence and for choosing Pettable for your needs. We look forward to supporting you every step of the way next time!

    Best regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2025

    We were getting an apartment. And if we had our animals registered as ESA, it would reduce our pet rent. We've looked through the benefits of them and Pettable looked like it was the most user-friendly. We set up an appointment, they reached out to us. They called, had a good 30 to 45-minute conversation with the therapist and went over everything. About 24 hours later, we had our ESA letter. We uploaded it online and it was great. Just helps you to solidify why you have the emotional support animal. Definitely changed my life for the better.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cody,

    Thank you for sharing such a wonderful and detailed review of your experience with Pettable! We’re thrilled to learn that our service helped make the process of registering your animals as emotional support animals user-friendly and efficient.

    It’s fantastic to hear about your smooth conversation with the therapist and how quickly you received your ESA letter. Making the process seamless and effective for our clients is a key aim for us, and it’s great to know we succeeded in assisting you with solidifying your ESA requirements in a manner accepted swiftly by your landlord.

    We truly appreciate your feedback and look forward to continuing to support you now and in the future. Thank you again for choosing Pettable to meet your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 4, 2025

    A lot of times, anxiety is a thing that a lot of people don't know how to deal with themselves and emotional support animals, or any pets in general, are good at it without knowing. Once I got to college, I looked to get an emotional support animal and I heard about Pettable from my mom because we did this for my sister too. We went to the same company and it was super simple and quick. The therapist was really nice. I gave her a call and she was a little late, but I was okay because I wasn't busy. She was really open, got to the point, and asked the questions. I told her and she sent over a letter within 24 hours. I sent the letter to the place I needed it for and they accepted it. If anyone needed an ESA letter, I would definitely recommend Pettable.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Patrick,

    Thank you for sharing your detailed experience and for trusting Pettable for your ESA needs. We’re so glad to hear that both you and your family have had positive experiences with us, and that you received your ESA documentation quickly and without any issues. It’s wonderful that presenting your letter was smooth and stress-free, and that your therapist provided friendly and efficient support, even with a slight delay at the start.

    We truly appreciate your thoughtful feedback about pricing and are always looking for ways to improve accessibility while maintaining the highest level of service. It’s also heartwarming to hear how your emotional support animal has made a real difference in helping manage anxiety as that connection is exactly why we do what we do.

    Thank you again for allowing us to be part of your ESA journey.

    Best regards,

    The Pettable Team

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 2, 2025

    Pettable was really helpful for me because I didn't have access to my care at the time. Everything went really well. It was a pretty quick turnaround. It all felt legit. So, I was happy with it. I'd recommend it if people are in a situation similar to mine where they lose coverage and don't know what to do.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Tyler,

    Thank you for sharing your thoughtful feedback and for trusting Pettable for your ESA needs. We completely understand how stressful it can be to lose access to your regular therapist, especially during a lapse in insurance coverage. We’re so glad that Pettable was able to offer a smooth, effective, and reassuring solution during that time.

    It’s wonderful to hear that your experience communicating with our therapist was straightforward and valuable, and that the quick turnaround helped bring you peace of mind. We also appreciate your honesty about your initial skepticism — many people feel the same way at first, and we’re happy to know that your experience left you feeling confident in the legitimacy and care of our process.

    Your story will be so encouraging to others who might be in a similar position, and we’re truly honored to have earned your trust and recommendation!

    Best regards,

    The Pettable Team

    Verified purchase
    Customer ServiceStaffBillingRates

    Reviewed Nov. 2, 2025

    I was interested in getting my dog as an emotional support animal. So, I was just looking at a few avenues and I looked up some videos. And Pettable had really, really good reviews. Their process was super easy.

    Something that I absolutely love was there was nice payment plans with the therapist. Their site is also super easy to read and it’s really user-friendly. Any time I'm on the phone with the therapist, she was super helpful. I never felt super overwhelmed. Any time that I was confused, questions were always answered. I got my letter within 14 days from the time that I heard about this site to the time that I applied and talked to the therapist.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Laila,

    Thank you so much for sharing your wonderful experience with us! We’re so happy to hear that the process with Pettable felt straightforward, efficient, and stress-free from start to finish. It’s great to know that our flexible payment plans worked well for you and that you found the website simple and easy to navigate. We truly aim to make every step as clear and accessible as possible.

    We’re especially glad that your therapist provided such caring and supportive guidance, ensuring you never felt overwhelmed during the process. Your kind words and recommendation mean so much to us. It’s our honor to have exceeded your expectations and to support you in securing the comfort and peace of mind that come with your ESA documentation.

    Once again, thank you for choosing Pettable!

    With appreciation,

    The Pettable Team

    Verified purchase
    PriceStaff

    Reviewed Nov. 2, 2025

    I googled reliable sources for ESA letters and I found Pettable to be one of the highest recommended online. I applied for a letter and between doing the paperwork and having the conversation, the whole process took about two days. Everything was streamlined and straightforward. It was really simple and not very stressful to deal with. The cost was also great, and the therapist was amazing. I recommend Pettable to other people frequently.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jacob,

    Thank you so much for sharing your experience with us! We’re thrilled to hear that Pettable made the process of obtaining your ESA letter quick, easy, and stress-free. It’s great to know that everything was completed efficiently within just a couple of days.

    We’re also so happy that you found real value in the service and that your therapist provided the care and professionalism you needed to make the experience smooth and comfortable. Your willingness to recommend Pettable to others means so much to our team—it’s the greatest compliment we could receive.

    We’re grateful for your trust and so glad we could support you and your ESA through this process. Thank you for trusting Pettable with your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Customer Service

    Reviewed Nov. 2, 2025

    I did the process online and it was pretty easy and straightforward. We did the consultation for about 30 minutes and it was wonderful. There was a minor issue at first. I had to edit a document, but they replied within 40 hours.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Tessa,

    Thank you so much for taking the time to share your thoughtful review. We’re delighted to hear that Pettable’s online process met your needs and made it easy to obtain your service animal certification. Convenience and clarity are two things we strive for, so it’s great to know that being able to complete everything online made the experience smooth and stress-free for you.

    We’re also so glad that your consultation with the therapist was a positive one. It’s wonderful to hear that they were kind, professional, and attentive throughout the session, ensuring your documentation was properly handled. While we regret the minor issue with your document, we’re happy our team was able to resolve it promptly and to your satisfaction — responsiveness and care are priorities for us when it comes to supporting our clients.

    We truly appreciate your trust and feedback, and we’re thrilled that your experience with Pettable left such a positive impression.

    Thank you for trusting Pettable with your ESA needs!

    With appreciation,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Nov. 1, 2025

    My experience with Pettable was very quick and the rep I worked with was very kind. The cost was affordable and it was effective. I would recommend it to anybody who needs to quickly get an ESA letter for renting.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cheyenne,

    Thank you so much for sharing your experience with us! We’re so happy to hear that you found Pettable’s process easy, pleasant, and efficient. It’s wonderful to know that connecting with your therapist was quick and that they treated you with such kindness and care throughout your session.

    We’re also glad that you found the cost reasonable and the entire process hassle-free. Our team works hard to make obtaining an ESA letter straightforward and stress-free, while ensuring the highest standards of professionalism and compassion.

    Your kind recommendation means so much to us, and we’re grateful you chose Pettable to assist you during this important step. We’re always here if you ever need support again in the future.

    Thank you for trusting Pettable with your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Nov. 1, 2025

    Pettable was great. I got a licensed, knowledgeable therapist out of it that I can click with and trust. Initially, I scheduled an appointment with her and told her what was going on. From there, she was able to form a treatment plan on what she thinks works best for me as far as the mental issues I have going on. We've been communicating going forward. Overall, Pettable is for people who need it and can't afford to go to a therapist that's gonna cost so much money.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Christina,

    Thank you so much for taking the time to share such a detailed and heartfelt review. We’re truly grateful to hear that your experience with Pettable has been both positive and meaningful. It’s wonderful to know that you were matched with a licensed therapist who was not only understanding but also took the time to create a treatment plan tailored specifically to your needs. That level of individualized care is something we deeply value, and we’re thrilled it made a difference for you.

    We’re also so glad that the continuous communication and support have been helpful in addressing your mental health concerns. Hearing that the process was smooth, professional, and accessible without the financial strain of traditional therapy means a lot to our team as we work to make quality care and ESA accommodations more approachable for everyone who needs them.

    Your confidence in recommending Pettable truly warms our hearts. Thank you for allowing us to be part of your wellness journey and for trusting us to provide the support you and your ESA deserve. Thank you for trusting Pettable with your ESA needs

    With appreciation,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 1, 2025

    I found out about Pettable from a neighbor in my apartment and the price was a bit on the higher side, but the process was easy. I scheduled an appointment for a week out, but it didn't take very long. Plus, my apartment accepted my letter.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Gabrielle,

    Thank you so much for sharing your thoughtful feedback. We’re happy to hear that your experience with Pettable’s process was smooth and that your apartment accepted your ESA letter without any issues. It’s great to know that scheduling your consultation was easy and that everything moved efficiently from start to finish as that’s exactly the experience we aim to provide.

    We also appreciate your honesty regarding pricing. While our service includes access to licensed clinicians, guaranteed legal compliance for housing, and ongoing support in case any issues arise with landlords, we understand that the yearly renewal model can feel costly for some clients. Your feedback is invaluable and helps us continue to evaluate our pricing structure while maintaining the quality and legitimacy of our service.

    Thank you for trusting Pettable with your ESA needs!

    With appreciation,

    The Pettable Team

    Verified purchase

    Reviewed Oct. 27, 2025

    Process was easy, connected me with a real therapist and they gave me a real verification for a ESA letter for my state. My apartments use petscreening, the Pettable way worked for me. Would highly recommend using this service to anyone and everyone over any other ESA letter sites available.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Michael,

    We’re so glad to hear that you had such a smooth and successful experience with Pettable! It’s great to know that you were connected with a licensed therapist and received a verified ESA letter that worked perfectly for your state and apartment’s PetScreening process. We take pride in ensuring that our clients receive legitimate, state-compliant documentation and professional support throughout the entire process.

    Your recommendation truly means the world to us, knowing that you’d choose Pettable over other ESA services is the highest compliment we could receive.

    Once again, thank you for choosing Pettable!

    Warmest regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsEase of UseTimeliness

    Reviewed Oct. 27, 2025

    Pettable was super easy to use. I was able to get in contact with a therapist within the same week, there were even appointments available the same day. Pettable also has a guaranty that if for any reason you are not approved you will received a full refund which gave a sense of relief!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Stephanie,

    We’re so happy to hear that you had such a positive experience with Pettable! It’s great to know that you found our platform easy to use and were able to connect with a therapist so quickly even within the same day. We completely understand how reassuring it can be to have that sense of relief from our satisfaction guarantee, and we’re glad it gave you confidence throughout the process.

    Your feedback means a lot to us, and we’re grateful that you chose Pettable for your ESA needs.

    Once again, thank you for choosing Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 21, 2025

    This training program was a great tool for training my Pug! Although she was already obedient; much of the material provided in the videos allowed us to perfect other areas of assistance. The programs were informative and easy to follow. Allowing me to save for later reference was also very helpful.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Christy,

    Thank you so much for sharing your experience! We’re thrilled to hear that the training program helped you and your Pug fine-tune her skills, even with her already being obedient. That’s exactly what we aim for — giving pet parents practical, easy-to-follow tools that can build on a strong foundation. We’re especially glad you found the ability to save the videos helpful for ongoing reference!

    Thank you again for trusting Pettable for your ESA needs.

    Warmly,

    The Pettable Team

    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 21, 2025

    Straightforward and easy to understand terms and conditions. The offer of the subscription did feel a little pushy and scammy. However, having the option to pay in full made me more comfortable. I also appreciated the guarantee that my ESA letter would be accepted by a landlord, or I would get my money back. The total cost of the letter is so much more affordable than pet deposits and rent. So incredibly thankful! The therapist I worked with was kind and professional. Setting my appointment and receiving my letter was timely. I will definitely be recommending this service to friends and family.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Nikkole,

    Thank you so much for your honest feedback and for trusting Pettable for your ESA needs. We’re glad to hear that you found our terms and conditions easy to understand, and that paying in full helped you feel more confident moving forward. We also appreciate your comments about the subscription offer. We’re always working to improve how we present our options and make sure everything feels clear and comfortable for our clients.

    It’s great to know that the affordability of our service and the guarantee gave you peace of mind, and we're thrilled your experience with your therapist was professional and timely. Helping you get the support you need without the extra stress is exactly what we aim for.

    Thank you again for choosing Pettable, and for recommending us to others. That truly means a lot.

    Warmly,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Oct. 20, 2025

    I had an amazing experience with Pettable. The process was straightforward. Speaking with Sarah was comforting. She reviewed all necessary documents beforehand to have a good read on who I am and my situation. She was eager to efficiently help my dogs and family. Thank you!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kortnie,

    We’re so glad to hear that you had an amazing experience with Pettable! It’s wonderful that Sarah made the process straightforward and comforting for you. Knowing she took the time to review your documents and understand your situation before your session shows the care and dedication we strive to provide for every client. We’re thrilled she was able to help your dogs and family efficiently and compassionately.

    Thank you for trusting Pettable for your ESA needs!

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 14, 2025

    This process has been very informative. I have found Customer Service to be very knowledgeable. Any questions or concerns that I had were addressed very quickly. This was a new process for me so I wanted to make sure that I was handling all my requirements. CS was right there for me. I have and will continue to HIGHLY recommend this company.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Donna,

    Thank you for trusting Pettable for your ESA needs! We’re so glad to hear that you found the process informative and that our Customer Service team was able to support you every step of the way. It’s wonderful to know that your questions and concerns were addressed quickly and that you felt confident throughout a process that was new to you.

    Your kind words and high recommendation mean so much to our team — we truly appreciate the trust you’ve placed in us and are honored to have been part of your ESA journey.

    Warm regards,

    The Pettable Team

    Verified purchase
    Price

    Reviewed Oct. 14, 2025

    I heard about Pettable through a friend, during a time I had lost a best friend, a grandparent and a fur baby in a span of a few months of each other, on top of that I had to move because of increased housing costs, in that time frame my mental state went into an all-time low and the only being that kept my head on straight was my dog at the time Fern, who I inherited from the friend that passed. When I told a friend about how scared I was of losing her because of the move she suggested Pettable and turn Fern into an ESA animal again (she originally was an ESA to my best friend that passed away). At first, I didn't think I fit the criteria until I talked to my first point of contact at Pettable. Right at the gate the person was empathetic towards my worries of losing Fern right down to my mental state after that I knew I was in good hands.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Danya,

    Thank you for trusting Pettable for your ESA needs and for sharing such a moving story with us. We’re truly sorry for the losses you’ve experienced. It means so much to hear that Fern has been a source of strength, comfort, and love through such a difficult time. Pets truly have an incredible way of helping us heal and stay grounded.

    We’re deeply touched to know that our team’s empathy and support made you feel cared for and understood from the very beginning. That’s exactly what we strive for, to provide not just a service, but compassion and reassurance when it’s needed most.

    We’re honored to have helped you keep Fern by your side, continuing the bond she first shared with your friend. Thank you for allowing Pettable to be part of such a meaningful chapter in your journey.

    With heartfelt care,

    The Pettable Team

    Verified purchase
    Sales & MarketingPunctuality & Speed

    Reviewed Oct. 14, 2025

    My experience signing up and going through the ESA letter process was quick and efficient. I also appreciated the 15% discount I received from Pettable, although I had to ask for the discount code since it wasn't advertised. My only wish, really, is that the language in the letter didn't emphasize the one-year timeframe for renewal. While my partner's condo management said they would accept the letter, the fact that it clearly specifies it expires after one year means I will have to go through this process again next year. If the letter didn't specify an expiration date, the condo management said they wouldn't require the ESA be re-issued after a year.

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    Pettable
    Response from Pettable

    Hi Aaron,

    Thank you for trusting Pettable for your ESA needs and for sharing your thoughtful feedback. We’re so glad to hear that your experience was quick, efficient, and that you were able to take advantage of the 15% discount. Your input about the renewal language in the letter is greatly appreciated. We understand how important flexibility is when working with housing providers.

    While federal guidelines don’t require annual renewals, many housing authorities and property managers prefer the documentation to reflect current clinical assessments. That’s why our letters specify a one-year timeframe, ensuring compliance and protecting your rights under the Fair Housing Act.

    We truly appreciate your understanding and your trust in our process. It’s great to know your partner’s condo accepted the letter, and we’ll continue striving to make future renewals as smooth and affordable as possible for you.

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 13, 2025

    Cami was amazing and my renewal was such an easy process! Definitely would recommend Pettable to any of my dog friends! Had all my files emailed me to in no time! If anyone is looking for a true and reliable source. Look no further because Pettable is the best!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Shante,

    Thank you for trusting Pettable for your ESA renewal! We’re so happy to hear that Cami made the process easy and seamless for you. It’s wonderful to know that everything was handled quickly and that you received your files right away as that’s exactly the kind of reliable experience we strive to provide.

    Your kind words and recommendation mean so much to us. We’re grateful for your trust and thrilled to know Pettable continues to be the best choice for you and your dog!

    Warm regards,

    The Pettable Team

    Verified purchase
    PriceStaff

    Reviewed Oct. 13, 2025

    Pettable has made it possible to keep willow by my side, which in return has kept me safe and enjoying life. I am critically ill, and willow keeps me smiling, happy, calm, and facing the bad health issues with some sort of luck. It does hurt that you have to buy the additional forms due to the circumstances with the company Pet Screening for certain apartment complexes. But the services are worth it. My therapist here at Pettable is wonderful, kind, and truly understanding.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jennifer,

    Thank you for trusting Pettable for your ESA needs and for sharing your heartfelt story with us. We’re deeply moved to hear how much Willow means to you and how her presence brings comfort, happiness, and strength as you navigate health challenges. It’s truly an honor to know that Pettable could play a small part in helping you keep her by your side.

    We also appreciate your understanding regarding the additional PetScreening requirements, we know those circumstances can be frustrating, and your patience means a lot. We’re glad to hear your therapist provided the kindness and understanding you deserved throughout the process.

    From all of us at Pettable, we’re wishing you continued peace, comfort, and joy with Willow always by your side.

    With heartfelt care,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 13, 2025

    If it were not for Pettable, it would have taken much longer to get my Mini Goldendoodle, approved to live with me! I had not been to a regular therapist in over a year and knew that route would have taken much longer to get an approved ESA letter. However, Pettable was quick & timely in connecting me with a LOCAL Therapist who could help me with my situation! I was honestly skeptical, but Pettable was easy to work with & so helpful!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Hannah,

    Thank you so much for sharing your experience with us! We’re so happy to hear that Pettable was able to connect you quickly with a local therapist and make the process of getting your Mini Goldendoodle approved smooth and stress-free. It’s completely understandable to feel a bit skeptical at first especially when you’re seeking something as important as an ESA letter but we’re thrilled to know that your experience with us felt easy, timely, and supportive.

    Your story is such a wonderful reminder of how meaningful it can be to have the right emotional support animal by your side. We’re honored that we could help make that possible for you and your pup, and that our process helped you avoid unnecessary delays while keeping everything professional and legitimate.

    Once again, thank you for choosing Pettable!

    With appreciation,

    The Pettable Team

    Verified purchase
    PriceStaff

    Reviewed Oct. 11, 2025

    Pettable helped put me in contact with a licensed therapist who was able to certify my dog as an ESA so that it was way more affordable to give her the best life I can and enjoy mine in her company. Without Pettable, I'm not sure how things would have turned out.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Chalee,

    Thank you so much for sharing your heartfelt experience. We’re truly touched to hear how Pettable and your licensed therapist were able to support you in certifying your dog as an ESA, helping make it more affordable to care for her while ensuring you both can continue sharing life together. It’s clear how much your companion means to you, and knowing we could play even a small part in keeping that bond strong means everything to us.

    Your story beautifully captures why we do what we do — to make the process of securing an ESA letter simple, legitimate, and compassionate, so people and their emotional support animals can thrive together without unnecessary obstacles. We’re so happy to hear that things worked out and that you now have peace of mind moving forward.

    Thank you for trusting Pettable with your ESA needs!

    With appreciation,

    The Pettable Team

    Verified purchase
    Customer Service

    Reviewed Oct. 10, 2025

    Pettable customer service is great overall. Their service is super easy and straightforward.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Samuel,

    Thank you for trusting Pettable for your ESA needs and for choosing us based on a recommendation! We’re so happy to hear that your experience was smooth, straightforward, and easy to follow. Our team works hard to make the process seamless from start to finish, so it’s wonderful to know everything went along without a hitch.

    We truly appreciate your kind words and the trust you’ve placed in us to support you and your emotional support animal.

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 10, 2025

    Pettable was very nice and easy. I have my cat with them. The therapist was very nice and respectful. She just asked me a couple of questions. She wanted to make sure that I was getting what I needed. They have great service, and the ESA letter came very quickly too.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jodi,

    Thank you for trusting Pettable for your ESA needs! We’re so glad to hear that your experience was straightforward, satisfying, and lived up to the simplicity we promise. It’s wonderful that your therapist made you feel comfortable and respected throughout the process, ensuring you received exactly the support you needed without unnecessary stress.

    We’re also thrilled to know that your ESA letter arrived faster than expected and that the overall process met your expectations from start to finish. Your kind words and recommendation mean so much to our team. We truly appreciate you taking the time to share your experience!

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaffEase of UseRates

    Reviewed Oct. 10, 2025

    I would rate Pettable as awesome! Was easy to navigate and people were kind and helpful! I got the paperwork that I needed and it was fast. I would refer Pettable to a friend if they were looking for the best way to get an ESA accommodation. I appreciate them.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Hannah,

    Thank you so much for your kind and enthusiastic review! We’re thrilled to hear that you found the process easy to navigate and that our team treated you with kindness and care throughout. It’s wonderful to know that you received your paperwork quickly and that everything went smoothly from start to finish.

    Your willingness to recommend Pettable to friends looking for ESA accommodations truly means the world to us. Helping people and their emotional support animals stay together with as little stress as possible is at the heart of everything we do, and we’re so grateful that your experience reflected that!

    Best regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 9, 2025

    I had to reschedule with a different therapist because I moved. Customer service representative was very accommodating. Thanks, Victoria. Was able to use website easily to reschedule the appointment needed for my ESA letter for my state of residence FLORIDA.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Cynthia,

    Thank you so much for sharing your experience with us! We’re so glad to hear that our customer service team, especially Victoria, was able to assist you in rescheduling smoothly after your move. Relocating can be stressful enough, so it’s wonderful to know that the process of getting connected with a new therapist for your Florida ESA letter was easy and accommodating.

    It’s also great to hear that you found our website user-friendly, we always strive to make things as simple and seamless as possible, even when adjustments need to be made. Your patience and trust mean a lot to us, and we’re happy everything worked out so well.

    Thank you for trusting Pettable with your ESA needs!

    With appreciation,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 9, 2025

    Our therapist was great. Very helpful, perfect advice, willing to answer questions. Everything worked with the landlord with no trouble! Very quick turnaround- got the letter by the end of the day. Would definitely recommend to friends!!! Also, the therapist gave a very helpful list of FAQs for the future.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jessica,

    Thank you for trusting Pettable for your ESA needs! We’re so happy to hear that your therapist provided such helpful advice and took the time to answer all your questions. It’s wonderful that everything went smoothly with your landlord and that you received your letter so quickly as that’s exactly the experience we strive to deliver.

    We’re also glad the FAQ list was helpful for future reference! Your recommendation truly means a lot to our team.

    Warm regards,

    The Pettable Team

    Verified purchase

    Reviewed Oct. 9, 2025

    I had a good first experience with Pettable. Getting the ESA letter was faster than I expected and they were pretty easy to work with. I was able to send the letter to my landlord online. They didn't need anything physically. I also enjoyed talking to the therapist. It was easy to talk to her. Having an emotional support animal has been great. I would encourage anyone to use Pettable if they feel like they need it.

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    Pettable
    Response from Pettable

    Hi Stedman,

    Thank you so much for sharing your thoughtful and detailed experience with us. We’re truly honored that you chose Pettable especially based on a friend’s referral and we’re thrilled to hear that your first experience seeking an ESA letter exceeded your expectations. It’s wonderful to know that the process felt smooth, quick, and hassle-free, and that your interaction with your therapist was comfortable and easygoing. That connection and sense of trust are so important to us.

    We’re also delighted that handling your ESA documentation with your landlord went so smoothly and that managing everything online made the process even more convenient. Your Pitbull sounds like such a loyal and loving companion, and we’re glad we could help ensure she can continue to stay by your side after eight wonderful years together.

    Your words and willingness to recommend Pettable to others mean so much. Knowing that we were able to make a meaningful difference in your life and your pet’s comfort is exactly why we do what we do. Thank you for trusting Pettable with your ESA needs!

    Best regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 9, 2025

    I have had some health-related trauma. My two pets help me. One of them helped me being more confident with social situations, talking to people. The other pet is really good at sensing distress. They comfort me when I'm feeling distressed.

    I wanted to get my pets ESA-certified my office allows dogs in the office, but not in meeting rooms unless they are ESA-certified. So that's the reason why I got them certified.

    I already have a therapist in India. So the experience getting my pets certified through Pettable was familiar. I met with a therapist, they got familiar with my case and were able to certify my pet for ESA based on my needs. Getting scheduled took a couple of days with the therapist. Shortly after the meeting, in a couple of hours, they were able to send across the certificate. So that was quick.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Deepak,

    Thank you so much for sharing your thoughtful experience! We’re honored to hear how much your pets mean to you and the important role they play in helping you navigate social situations and providing comfort during times of distress.

    We’re glad the process felt familiar and supportive, and that your therapist took the time to understand your needs before providing the appropriate documentation. It’s also wonderful to know that scheduling was smooth and that you received your ESA letter just a few hours after your consultation. We truly appreciate you taking the time to share your experience and are grateful for your trust in Pettable.

    Warm regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Oct. 8, 2025

    I had a great experience, getting my ESA letter through Pettable. Finding their website and navigating through the website was very easy. Filling out my forms, and putting in my information only took me a few minutes. It was also very easy to schedule the time to talk with the therapist. They gave me a lot of time and date options. When the therapist called me. She was very, very nice and thorough, it only took maybe 10 minutes. After our phone call, she almost immediately sent me my ESA letter probably within 10 minutes of us talking. When I sent the letter to my apartment complex, they had absolutely no issues with it, which I was concerned about because I have a Belgian Malinois/German Shepherd mix, and most apartment complex complexes have breed restrictions. I would recommend everyone to use this website if they are looking to get an ESA letter.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Sarah,

    Thank you so much for sharing your detailed experience with us! We’re thrilled to hear that getting your ESA letter through Pettable was such a smooth and positive process from start to finish. It’s great to know that navigating our website, completing your forms, and scheduling your appointment were all quick and simple. We work hard to make each step as easy and stress-free as possible.

    We’re especially glad that your therapist made you feel comfortable and that your call was both kind and efficient. Receiving your letter so quickly and having your apartment complex accept it without any issues even with your Belgian Malinois/German Shepherd mix is wonderful news. We know how stressful breed restrictions can be, so hearing that everything went smoothly brings us so much joy.

    Your recommendation truly means the world to us. Thank you for trusting Pettable to help you and your ESA stay together and for allowing us to be part of your journey.

    Thank you for trusting Pettable with your ESA needs!

    With regards,

    The Pettable Team

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 6, 2025

    I was nervous about using any online websites for getting my pet certified as an ESA.. I’ve tried my doctor and my old therapist but they couldn’t do it for me so I had to trust the internet. Pettable was really fast with setting up a scheduled interview and had really clear communication and also the refund policy??? That helped me feel more comfortable in case this didn’t work out. I am grateful for their service and how easy this all was to do. Now my cat is recognized as an official ESA and I’m so happy about it. I’d definitely recommend this to other friends and family!!!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Toni,

    Thank you so much for sharing your story with us. We completely understand how nerve-wracking it can feel to rely on an online service especially after trying with your doctor and former therapist first. We’re really glad that Pettable’s clear communication, quick scheduling, and transparent refund policy helped you feel comfortable moving forward. Peace of mind matters, and we want you to feel supported at every step.

    It’s wonderful to hear that the process felt easy and that your cat is now officially recognized as your ESA. Knowing your companion can stay by your side without added hurdles is exactly why we do what we do. We’re grateful for your trust and truly appreciate your willingness to recommend us to friends and family.

    If you ever have questions about your documents, need help with housing, or want support with a renewal down the road, we’ll be right here to help.

    Thank you for trusting Pettable with your ESA needs!

    With appreciation,

    The Pettable Team

    Verified purchase

    Reviewed Oct. 5, 2025

    Thank you to Dr ** for her time, and insight in consulting with me. I would use Pettable in the future and encourage others to as well. Thanks to pettable I’ll now be able to house my pet with me in the comfort of my home abroad. Thanks again pettable!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Kari,

    Thank you for trusting Pettable for your ESA needs! We’re so happy to hear that your experience with our provider was insightful and supportive. It’s wonderful that you’ll now be able to have your pet with you in the comfort of your home abroad. That peace of mind and companionship is what we love helping our clients achieve.

    We truly appreciate your kind words and recommendation, and we’re honored to have been part of your ESA journey.

    Warm regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed Oct. 2, 2025

    The Pettable site is easy to use and walks you through the entire process. The LSW I spoke with was easy to talk to. The process was easy to follow. If you need to make appointments there are several options to fit most schedules. There are several options available to purchase. I would definitely recommend.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Julie,

    We’re so glad to hear that you found our site easy to use and that your experience with the LSW was comfortable and straightforward. It’s wonderful that the flexible scheduling and package options made the process even more convenient for you.

    We truly appreciate your recommendation and are so happy that we could make your ESA experience smooth and stress-free. Thank you for trusting Pettable for your ESA needs!

    With gratitude,

    The Pettable Team

    Profile pic of the author.
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 29, 2025

    Was able to get my dog Tazzy ESA certified quickly after interview. I highly recommend Pettable, they are a reliable company. I suffer from severe depression and my dog is by my side when I am struggling. Pettable was helpful through the whole process.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Jonathan,

    Thank you for trusting Pettable for your ESA needs. We’re so glad to hear that the process of certifying Tazzy was quick and helpful for you. It’s wonderful that Tazzy is there to support you during difficult times — pets truly make such a difference in our lives. Knowing that we could play a small part in helping you keep that bond protected means so much to our team.

    We deeply appreciate your recommendation and are honored to be part of your ESA journey.

    With care,

    The Pettable Team

    Verified purchase
    Staff

    Reviewed Sept. 26, 2025

    Using Pettable made this process for me and my fur babies easy and with no hassles. My landlord accepted my letter and didn't require extra documentation and I was able to get my pet fee back! I recommend this for my friends and family! Thank you Pettable for this amazing experience.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Rosa,

    Thank you for choosing Pettable! We’re thrilled to hear that the process was easy and hassle-free for you and your fur babies. It’s wonderful that your landlord accepted your letter smoothly and that you were even able to get your pet fee back, that’s a big win! Knowing you would recommend us to your friends and family means the world to us, and we’re so grateful for your trust.

    We’re honored to have been part of this amazing experience with you.

    Warmly,

    The Pettable Team

    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 24, 2025

    I needed an ESA letter for my condo complex. I had a good talk with the counselor provided and she wrote me an ESA letter HOWEVER, she wrote at the end of the letter IT IS ONLY GOOD FOR 1 YEAR!! The letter my dr wrote for my previous ESA had no expiration date. I feel that was written in so I’d have to pay for a new one every year which is ridiculous and want everyone to be aware of this.

    Thanks for your vote!
    Pettable
    Response from Pettable

    Hi Susan,

    Thank you for sharing your honest feedback with us. We’re truly glad to hear that your conversation with the counselor went well and that you were able to receive your ESA letter. At the same time, we understand your concern regarding the one-year validity period noted in the letter.

    Most housing providers and mental health professionals recommend or require annual updates to ESA letters. This isn’t intended as an inconvenience, but rather to ensure that the documentation reflects your current needs and mental health support. While it may feel frustrating compared to your previous experience, having an updated letter each year can actually help avoid disputes with housing providers, as it confirms your ESA’s continued role in your care.

    We sincerely value your feedback and will make sure it’s shared with our team so we can continue improving transparency around this aspect of the process. If you’d like, we’d be happy to walk through the details further and provide additional clarity on why renewals are recommended. We'll be on the lookout for your message.

    Regards,

    The Pettable Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 23, 2025

    Pettable was fast, professional, and delightful to work with! My assigned therapist was so sweet and my letter was perfect! I am absolutely planning on coming back to Pettable if I ever need another ESA letter! My apartment complex has been sent the documents and accepted them!

    Thanks for your vote!
    Pettable
    Response from Pettable

    Thank you so much, Alexandra, for sharing your wonderful experience with us! 🌟

    We’re delighted to hear that you found the process fast, professional, and easy to navigate. It’s heartwarming to know that your therapist made you feel supported and that your letter was exactly what you needed. Even better, we’re thrilled your apartment complex accepted the documents without issue — such a relief to have that taken care of smoothly.

    Your kind words about returning to Pettable in the future mean so much to us. We’ll always be here to support you whenever you need us again.

    Thank you for trusting Pettable with your ESA needs,

    The Pettable Team

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    Pettable Company Information

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    Pettable
    Website:
    pettable.com