Pettable Reviews
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About Pettable
Pettable provides emotional support animal (ESA) resources, such as ESA letters from licensed therapists and online psychiatric service dog training. An ESA letter may be required by a landlord to allow you to keep your support animal in housing that otherwise prohibits pets. If you're not approved for a letter, Pettable provides a full refund. If your landlord doesn't accept it, Pettable will help verify the validity of your ESA letter.
Visit pettable.com- Fast delivery (same-day letters available)
- Licensed in all 50 states
- Legally compliant for housing and protected by FHA
- 100% refund guarantee if not approved
- Free pre-screening quiz
- Can be costly
- Must be renewed
Helpful Reviews
What is Pettable?
Pettable provides documentation for an emotional support animal (ESA). ESA letters are provided by mental health professionals to validate your ESA and may be needed by landlords, adoption or rescue professionals. Pettable works with vetted clinicians who screen pet owners and provide ESA letters. It also offers psychiatric service dog training and online dog training resources.
» COMPARE: Best ESA letter websites
How does Pettable work?
Pettable offers free pre-screening services to start. The rest of the process to get your pet registered is done in about three steps.
- Once payment is submitted and your appointment is scheduled through the website, you’ll receive an email to activate your account.
- Once your account is activated, the process will prompt you to fill out the required forms to give more information to your clinician before your scheduled appointment.
- Your assigned clinician will call you at your scheduled appointment time and let you know if you’ve qualified. If you've qualified, your clinician will upload your letter to your portal for you to view and print.
If for any reason your letter is not approved, Pettable will refund your entire purchase.
An ESA letter can cover up to two animals. If you’re a resident of Arkansas, California, Iowa, Louisiana or Montana, state law requires you to establish a client-provider relationship for at least 30 days before qualifying for an ESA letter.
Landlords in Montana can also request supporting information about a tenant's need for a support animal, which requires a licensed medical health professional to identify the emotional need the animal relieves. However, the landlord cannot require information about the tenant's diagnosis.
How much does Pettable cost?
Single ESA letter pricing ranges from $99 to $169. This is for one letter that gives you the right to keep an emotional support animal under the Fair Housing Act (FHA) regardless of landlord rules or housing policies. A single Pettable letter covers up to two animals, provided the therapist approves both pets. If you are seeking an ESA for three or more animals, this requires an additional letter, which can be purchased as an add-on.
If you aren’t approved for an ESA letter or your landlord does not accept the letter after filing a complaint with HUD, Pettable refunds your entire purchase amount.
How to choose the best ESA letter provider
To choose the best ESA letter provider, look for a company that offers professional evaluations and strong customer support. A reputable provider like Pettable will connect you with a licensed mental health professional, comply with federal and state ESA laws and issue letters that meet HUD guidelines.
- Reputation: Read reviews and testimonials. Choose companies that use licensed mental health professionals (LMHPs) for evaluations and letter issuance. Pettable has excellent reviews on ConsumerAffairs, with customers frequently highlighting the company’s quick turnaround time, easy application process and helpful staff.
- Services: A credible provider should offer full-service support, including evaluation, letter issuance and follow-up. Pettable goes further than most by helping with landlord forms and letter verification.
- Pricing: Avoid sites with suspiciously low or high prices. Look for clear, upfront pricing with no hidden fees. Pettable offers a money-back guarantee if you're denied, which is a good sign.
- Customer service: Prompt, helpful responses and multiple communication options are essential. Pettable makes it easy to get in touch with your mental health professional after you get your letter, in case you need help validating that your ESA letter is legitimate to a landlord.
- Legal compliance: Make sure the company follows federal and state ESA laws. Its letters should meet HUD guidelines and be accepted by housing providers and other institutions.
How do I know if an ESA letter provider is legitimate?
Pettable is one of the few ESA providers that meet the legal and ethical standards required to issue valid emotional support animal (ESA) letters. A legitimate provider like Pettable will:
- Use licensed mental health professionals (LMHPs) to evaluate you through a legally required process
- Offer transparent pricing and clear documentation
- Never promise guaranteed approval or sell fake "ESA registration"
In contrast, many online ESA services cut corners or make misleading claims. Use the checklist below to avoid scam providers:
- Instant approvals: Pettable requires a real-time consultation with a licensed therapist. Any company offering same-day letters without evaluation is not compliant with federal or state laws.
- ESA registration offers: There is no government-recognized registry for emotional support animals. Pettable never charges for “registration” because it doesn’t exist.
- Pressure to buy: Pettable lets you review options, speak to customer service and opt in on your own terms, with no pushy upsells or time-limited offers.
- Extreme pricing: If the price is too good to be true (or excessively high), it probably is. Pettable offers fair, flat-rate pricing for its services, including optional travel or housing documentation.
- Lack of transparency: You’ll always know who you’re working with at Pettable. The company explains each step in plain language and provides access to licensed professionals.
- False promises: Claims like “fly anywhere guaranteed” are legally inaccurate. Pettable clearly outlines what an ESA letter can and cannot do under current federal regulations.
Are online ESA letters valid?
Yes, online ESA letters from Pettable are 100% valid because they are issued by licensed mental health professionals after a legally compliant evaluation. Pettable conducts the entire process online while meeting all federal and state requirements.
What matters isn’t how you get the letter, but who is writing it and whether the evaluation is legitimate. Every ESA letter from Pettable includes:
- A licensed therapist’s signature and credentials
- The provider’s license number and contact information
- A formal statement confirming your qualifying mental health condition
Note that not all online ESA letters are valid. Pettable does not offer instant approvals or skip evaluations. Those shortcuts can invalidate a letter and leave you unprotected under the law.
Do I need to speak with a licensed therapist to get an ESA letter?
Yes, you need to speak with a licensed therapist to get an ESA letter, and Pettable makes that process easy and compliant. To issue a legally valid ESA letter, you must complete a mental health evaluation with a licensed mental health professional. This isn’t optional; federal law requires it.
Pettable connects you with a state-licensed mental health professional for a live telehealth consultation. No automated quizzes or fake approvals. Your therapist will:
- Assess whether you have a qualifying mental or emotional disability
- Write a letter that includes their license number and contact details
- Ensure the letter meets all federal Fair Housing Act (FHA) and state requirements
If you don’t speak with a licensed therapist, your letter won’t hold up. That’s why Pettable follows a real clinical process, so your ESA letter stands up to scrutiny.
Pettable FAQ
How do I apply for an ESA letter from Pettable?
To apply, fill out a brief assessment online to be connected to a therapist. After a therapist consultation, you’ll be approved or denied for an ESA letter.
Where is Pettable available?
Pettable is available in all 50 states, with California, Texas and New York as its most frequently served states. Your state may have specific laws or stipulations, so be sure to ask your Pettable therapist about those..
How long does it take to get an ESA letter with Pettable?
After your consultation and approval, you can receive an ESA letter in as few as 24 hours, but if you’re concerned about timing, you can opt for Pettable’s express service.
Does Pettable have a guarantee?
Yes. If you are denied a letter for any reason or if your landlord doesn’t honor your letter, Pettable will refund your total purchase amount.
Is Pettable BBB accredited?
Yes, Pettable is BBB-accredited with an A+ rating at the time of publishing.
What is the approval rate for Pettable?
Pettable does not advertise its approval rate, but it does offer a 100% money-back guarantee if you aren’t approved for a letter, or if your landlord doesn’t accept your letter.
Does Pettable work in California, Texas and New York?
Yes, Pettable works in California, Texas and New York. Pettable connects clients with licensed mental health professionals in these states to ensure compliance with local regulations. To comply with California law, Pettable requires a 30-day client-provider relationship and at least two consultations with a licensed professional before issuing an ESA letter.
Can Pettable help if my landlord refuses my ESA letter?
Yes, Pettable can help if your landlord refuses your ESA letter. Landlords are required by the Fair Housing Act to accept valid ESA letters and allow your emotional support animal in your home, regardless of their policies. If a landlord refuses or requests validation, you can reach out to your assigned mental health professional to verify that your ESA letter is legitimate.
You can also put your landlord in touch with Pettable’s support team at 800-851-7202 or at support@pettable.com.
What types of animals does Pettable cover for ESA letters?
Pettable covers all animals with ESA letters. No animal or breed is restricted from being an emotional support animal, as long as it’s reasonable, justified and provides comfort to help relieve a symptom or effect related to a person’s disability.
What does the Pettable Value Bundle include?
Pettable's Value Bundle includes a discounted rate for an ESA consultation and letter, free annual letter renewals, 24/7 access to Pettable’s Vet Helpline for expert advice and a $15 Amazon gift card as a welcome bonus. The Value Bundle costs $14.99 per month.
Do I need to renew my ESA letter from Pettable every year?
Yes, experts recommend that you renew your ESA letter every year. While ESA letters do not have an expiration date, landlords may require an up-to-date ESA letter when a new lease is signed. Some states also require ESA letters to be updated annually to be legitimate.
Can I use Pettable for both housing and travel letters?
Yes, Pettable can be used for both housing and travel letters. To be eligible for a travel letter, you need a psychiatric service dog (PSD) letter. Any mental or emotional disability that qualifies for an emotional support animal also qualifies for a psychiatric service animal. A psychiatric service dog must be trained to perform specific actions to assist you with the effects and symptoms of your disability. Pettable also makes it easy to get your dog trained as a PSD online.
Pettable’s PSD letters comply with the Air Carrier Access Act, allowing you to bring your animal on an airplane or other transportation. Pettable only certifies dogs as psychiatric service animals.
Still have questions?
Is Pettable legit?
Pettable is a legitimate ESA letter and dog training company. It offers ESA approval and letter turnaround in as few as 24 hours — and sometimes quicker. It also offers psychiatric service dog training plans and online training dog courses. If you’re looking for an official ESA letter for housing or personal reasons, Pettable is a reputable company you may benefit from.
Pettable Reviews
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- 4,977,043 reviews on ConsumerAffairs are verified.
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- 4,977,043 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 15, 2025
This was by far the smoothest and most stress-free experience I’ve ever had when getting my ESA letter for my dog. The process was simple, quick, and straightforward from start to finish. I felt supported every step of the way, and I couldn’t be happier with how easy Pettable made everything. I highly recommend their service to anyone in need of an ESA letter!
Hi Lauren,
We’re so happy to hear that your experience with Pettable was the smoothest and most stress-free one yet! Making this process simple, quick, and supportive is exactly what we aim for, and it’s wonderful to know you felt cared for every step of the way. Your kind words about how easy it was to get your ESA letter for your dog truly mean a lot to us.
Thank you so much for your high recommendation and for trusting Pettable with your ESA needs. We’re honored to have been part of your journey.
With gratitude,The Pettable Team
Reviewed Sept. 7, 2025
I was a bit nervous about applying but the process went very smoothly. My conversation with the therapist went well. She was calm, professional and made me feel OK about talking about my anxiety and panic attacks. It's comforting to have the ESA letter and access to all of the benefits offered. Just knowing that I have a place to turn to if I feel overwhelmed with an issue helps enormously.
Hi Sharon,
Thank you for sharing your experience with us. We’re so glad to hear that your therapist made you feel comfortable opening up and that the process was smooth and supportive. It’s wonderful that having your ESA letter brings you comfort and peace of mind, and we’re honored to be a resource you can rely on whenever you need it.
We’re always here for you. Thank you for trusting us with this important step in your journey. 💙
Warm regards,The Pettable Team
Reviewed Oct. 5, 2026
I have had the worst year of my life. My husband passed away in March, so our family is now just me and our two dogs. I also lost my father in June. I realized about a month ago that I needed to sell my husband's and my dream home in Chicago and move closer to family in Michigan. The problem is: I needed to get into a condo quickly as I wait for my Chicago home to sell. Cue the HOA with specific rules about dogs that I didn't realize before closing on the condo.
I was desperate to keep my small family together as my dogs provide me with different and complementary support. I did some research and found Pettable came as a top recommendation. I was immediately directed through the clear and detail-oriented process, collecting my background and what my dogs provided me as support. My therapist meeting was scheduled for the same day, and it was right on time. I obtained my ESA letter by the next morning. It was the reason that I am allowed to stay in my condo, approved by the HOA. I need my girls more than ever during this time. I'm immensely grateful to Pettable for making this happen efficiently.
Hi Kaaren,
Thank you for sharing such a deeply personal experience with us. We’re very sorry for the loss of your husband and father, and we truly appreciate you trusting Pettable during such a difficult period of change. We’re grateful that the process was clear and efficient when you needed support quickly, and especially glad that your ESA documentation was approved by your HOA so your two girls could remain by your side. We understand how meaningful their companionship and support are to you during this time.
Thank you for allowing Pettable to play a small part in helping keep your family together. We wish you and your girls comfort and peace as you begin this new chapter closer to family.
Warm regards,The Pettable Team
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Reviewed Aug. 24, 2026
My experience with Pettable was impressive! Everything was super easy and convenient! Dr. ** was nice and very easy to talk to. She educated me and knows her stuff. After I submitted my ESA letter to my apartment complex, they asked for me to have her sign more documents. I was worried I may have a hard time getting back in touch with her. I emailed her the documents and she had them signed and sent back with in the same hour. She also told me if I or my apartment complex had any questions to contact her. I highly recommend this company! I had a lot of anxiety about this whole process in the beginning but it went smoothly!
Hi Nicole,
Thank you so much for sharing such a thoughtful review! We’re thrilled to hear that your experience with Pettable was easy, convenient, and reassuring, especially after feeling anxious about the process initially. It’s wonderful to know that Dr. was kind, knowledgeable, and easy to talk to, and that she was so responsive when your apartment complex requested additional documentation. We’re especially glad she was able to return the signed documents so quickly and offered continued support if any questions came up. We truly appreciate your recommendation and are grateful that we could help make the process smoother and less stressful for you.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 17, 2026
I had a great experience with this site. It asked very straightforward questions about my relationship with my pets and outlined what behaviors would be classified as emotional support. The phone consultation was brief but informative, though it did go over the same things as the written questionnaire, which felt a little redundant. After meeting with the licensed professional, I received my letter within 24 hours, which was helpful because my agreement with my landlord was flying by and I needed things quickly. I'm very happy with my experience!
Hi Emma,
Thank you so much for sharing your thoughtful feedback! We’re glad to hear that you found the questions straightforward and the process easy to understand, and that your consultation was both brief and informative. We’re also happy that your ESA letter arrived within 24 hours, especially with your housing timeline approaching quickly. We appreciate your honest note about some of the consultation questions overlapping with the written questionnaire, and we’ll keep that feedback in mind as we continue improving the experience.
We’re thrilled that you’re happy with your overall experience and truly appreciate you choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Aug. 16, 2026
I've looked through many of those ESA cites and was feeling hesitant of their legitimacy. Pettable had the most positive reputation and setting up the appointment was very simple. The therapist was running a little behind schedule but no more than 10 minutes which was okay. The meeting was short and simple and I was able to get my ESA letter the same day! No problems with my landlord accepting it however I do live in an already pet-friendly apartment so I'm not sure how this might be different for other places.
Hi Hannah,
Thank you so much for sharing your experience! We completely understand your hesitation after coming across so many ESA services online, so we’re especially glad that Pettable’s reputation and straightforward appointment process gave you confidence. We’re also happy to hear that the slight delay was manageable and that your meeting was simple and efficient, with your ESA letter arriving the same day. It’s wonderful that your landlord accepted your documentation without any issues.
We truly appreciate your thoughtful feedback and recommendation, and thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed July 13, 2026
I'm grateful for Pettable. Because of Pettable I got to keep my 2 dogs. I moved to a new place and the HOA only allowed two dogs. My husband has two dogs and I have two Chihuahuas. I have very bad anxiety and my Chihuahuas help me overcome that. If it wasn't for Pettable, the HOA would not allow me to keep my Chihuahuas. I just renewed my ESA letter and I plan on renewing it every year because my dogs are my everything. Thank you Pettable.
Hi Nicky,
Thank you so much for sharing your heartfelt experience. We’re truly grateful to hear that Pettable was able to help you keep your beloved Chihuahuas by your side during your move.
We understand how important emotional support animals can be, and it means so much to know that your dogs provide comfort and help you manage your anxiety. Knowing that we could play a small part in helping you stay together with your furry companions is incredibly rewarding for our team.
We sincerely appreciate your continued trust and are honored that you choose to renew with us each year. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Oct. 6, 2026
This is my second year doing it, and I had an easy time the first time; the second time, it seems to be just as easy. I accidentally missed my phone call with a physician, and it's been a bit confusing about how to reschedule it.
Hi Stephanie,
Thank you for returning to Pettable for a second year! We’re glad to hear that you’ve found the process easy overall, and we truly appreciate your continued trust in us. We’re sorry that rescheduling after your missed call has been confusing. We appreciate you bringing this to our attention, as clear guidance around scheduling is an important part of making the experience as smooth as possible. Please reach out to our support team so we can help get you back on track.
Warm regards,The Pettable Team
Reviewed Oct. 6, 2026
Excellent! I was nervous not knowing if this was legit or not. I will tell my family and friends about Pettable.
Hi Lana,
Thank you so much for sharing your experience! We understand that it can feel uncertain when trying a service for the first time, so we’re especially glad that your experience with Pettable gave you confidence and peace of mind. Your willingness to recommend us to your family and friends means so much to our team. Thank you for trusting Pettable!
Warm regards,The Pettable Team
Reviewed Oct. 6, 2026
Excellent service! My request was immediately followed up and my emails answers promptly. Ramiro ensured I was taken care off and connected with a wonderful therapist located in the Midwest. Thank you team!!!
Hi Tina,
Thank you so much for your wonderful feedback! We’re delighted to hear that your request was handled promptly and that you received quick, helpful responses throughout the process. We’re especially glad that Ramiro made sure you felt well taken care of and helped connect you with a wonderful therapist. We’ll be sure to pass along your kind words to him and the team. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Oct. 6, 2026
This has to be one of the most helpful services I’ve ever used, please never fade! There’s no better blessing than being able to take your fur baby with you no matter where you go.
Hi Kara,
Thank you so much for your heartfelt feedback! We’re incredibly grateful to hear that Pettable has been such a helpful resource for you. We know how meaningful the bond with a fur baby can be, and we’re honored to support you with your ESA needs. Your kind words and support mean so much to our team. Thank you for trusting Pettable!
Warm regards,The Pettable Team
Reviewed Oct. 5, 2026
Everything was very easy to follow and straightforward. Great outcome and experience!
Hi Chelsea,
Thank you so much for your kind feedback! We’re glad to hear that you found the process easy to follow and straightforward from start to finish. It’s wonderful to know that you had a great experience and outcome. Thank you for choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Oct. 5, 2026
The Pettable support team has been nothing short of wonderful getting my ESA letter in a timely manner. I would recommend them to anyone who needs this service.
Hi Bryan,
Thank you so much for your wonderful feedback! We’re delighted to hear that our support team provided a positive experience and helped you receive your ESA letter in a timely manner. Your recommendation means a lot to us. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Oct. 1, 2026
Good experience. Easy and convenient and quick. I needed this.
Hi LaTanya,
Thank you so much for sharing your experience! We’re glad to hear that the process was easy, convenient, and quick, especially when you needed the support. We truly appreciate you choosing Pettable and trusting us with your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 30, 2026
We have used Pettable two years in a row now, and it’s easy, quick, affordable, and professional!
Hi Catherine,
Thank you so much for choosing Pettable for the second year in a row! We’re delighted to hear that you continue to find the process easy, quick, affordable, and professional. Your continued trust means a lot to us, and we’re grateful to support you with your ESA needs year after year!
Warm regards,The Pettable Team
Reviewed Sept. 30, 2026
The service was available when I needed it and the screening was complete.
Hi Jennifer,
Thank you for sharing your feedback! We’re glad Pettable was available when you needed support and that your evaluation process was completed smoothly. We truly appreciate you choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 30, 2026
It’s super simple and easy to get on with Pettable! I was shopping around for ESA but nothing can beat these prices and deals for my two cats, this has really helped me out a lot.
Hi Lee,
Thank you so much for sharing your experience! We’re glad to hear that you found the Pettable process simple and easy and that our options for your two cats worked well for your needs and budget. It means a lot to know that our service has been so helpful to you. Thank you for trusting Pettable with your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 29, 2026
Had a great experience with Pettable, very nice, professional.
Hi Sandra,
Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience with Pettable and found the process professional and pleasant. We truly appreciate you taking the time to share your experience. Thank you for choosing Pettable!
Warm regards,The Pettable Team
Reviewed Sept. 29, 2026
Pettable was very efficient and user friendly. I was guided through the simple steps of obtaining an ESA letter for my dog. It couldn't have been easier and faster. I renew my ESA letter each year through Pettable and have been very grateful and satisfied with their services. I wouldn't use anyone else!
Hi Sharon,
Thank you so much for your continued trust in Pettable! We’re delighted to hear that you’ve consistently found the process efficient, user-friendly, and easy to navigate for your ESA letter and renewals. It means so much to us that you return year after year and wouldn’t choose anyone else. We truly appreciate your loyalty and are grateful to continue supporting you and your dog!
Warm regards,The Pettable Team
Reviewed Sept. 25, 2026
Speaking with the Dr helped me to get help were it was needed. Thank you
Hi Susan,
Thank you so much for sharing your experience! We’re glad to hear that speaking with your provider helped you get the support you needed. It means a lot to know that Pettable could be there for you during the process. Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 24, 2026
Very professional but also very understanding of the love one and need of a person towards their fur babies.
Hi Rubi,
Thank you so much for your kind feedback! We’re delighted to hear that you found the experience both professional and understanding. We know how meaningful the bond with our fur babies can be, and we’re glad you felt supported throughout the process. Thank you again for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 24, 2026
Working with Pettable was easy. They were a big help in getting the ESA rating for our dog. The questions were not difficult to answer and the doctor who did my interview was thorough, caring and helpful. I recommend them to anyone.
Hi Clint,
Thank you so much for sharing your experience! We’re glad to hear that the process was easy and that your provider was thorough, caring, and helpful throughout your consultation. We’re happy Pettable could support you with your ESA documentation for your dog. Your recommendation means a lot to us!
Warm regards,The Pettable Team
Reviewed Sept. 24, 2026
Quick, easy, official, hassle-free, and good communication. Worth it!
Hi Amber,
Thank you so much for your wonderful feedback! We’re glad to hear that you found the process quick, easy, hassle-free, and supported by great communication. It means a lot to know you felt the experience was worth it. Thank you for choosing Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 23, 2026
Fantastic experience! Pettable made it so quick and easy to get connected to a clinician and receive an ESA letter. The clinician I spoke with completed my letter immediately after our call!
Hi Caroline,
Thank you so much for sharing your fantastic experience! We’re delighted to hear that the process was quick and easy and that you were connected with a clinician without any hassle. It’s especially great to know that your ESA letter was completed promptly after your consultation. Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 22, 2026
Erin ** is a lovely and caring individual. The entire phone session was a very pleasant experience and will request her when take a second service pet.
Hi Edythe,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that Erin was caring and made your phone consultation such a pleasant and comfortable experience. It means a lot to know that you’d be happy to work with her again in the future. We’ll be sure to pass along your kind words and appreciation to Erin.
Thank you for trusting Pettable!
Warm regards,The Pettable Team
Reviewed Sept. 21, 2026
I felt hopeless, anxious, and unable to process loss and grief well. I'm a retired firefighter paramedic and forensic investigator, lots of stuff rattling around upstairs. Pettable SAVED ME!
Hi Paul,
Thank you for sharing such a personal and heartfelt experience with us. We’re deeply sorry for the loss and emotional challenges you’ve been facing, and we truly appreciate you opening up about your journey. It means so much to hear that Pettable was able to provide meaningful support during such a difficult time. We’re grateful for the opportunity to help and hope you continue to find comfort and support moving forward.
Thank you for placing your trust in Pettable!
Warm regards,The Pettable Team
Reviewed Sept. 20, 2026
I’m trying to renew, I’ve paid for renewal and answered all the questions, about my mental state and how my dog helps me. I have not received a renewal letter or any communication if you're sending one or not. If you’re not sending one please refund my investment. Thank you.
Hi Nila,
Thank you for sharing your concerns. We sincerely apologize for the delay and lack of communication regarding your ESA renewal. We understand how frustrating it must be to have completed your payment and questionnaire without receiving an update on your letter. We'd like to better understand your situation and look into the status of your renewal, including your refund request. Could you please provide the email address associated with your Pettable account through a private message? This will allow us to locate your account and forward your concern to the appropriate team for further investigation.
You may also reach us directly at support@pettable.com or (855) 920-0323. We appreciate your patience and the opportunity to address your concerns.
Warm regards,The Pettable Team
Reviewed Sept. 19, 2026
Worked like a charm whereas the therapist I had paid for an evaluation and letter basically refused to sign and had no letterhead. The manager wouldn’t accept.
Hi Deanna,
Thank you so much for sharing your experience! We’re glad to hear that Pettable was able to provide a positive experience after the difficulties you encountered with your previous provider and documentation. We understand how frustrating that situation must have been, and we’re happy our service helped make the process smoother for you.
Thank you for choosing Pettable and trusting us with your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 18, 2026
Therapist was very nice and answered all the questions I had. I have been using Pettable for my ESA letter for a few year now and will continue to do so. Excellent service and providers!
Hi Jen,
Thank you so much for your wonderful feedback and continued trust in Pettable! We’re delighted to hear that your therapist was kind, helpful, and took the time to answer all your questions. It means so much to us that you’ve been using Pettable for your ESA letter for several years and plan to continue with us. We truly appreciate your loyalty and your kind words about our service and providers!
Warm regards,The Pettable Team
Updated review: Sept. 19, 2026
Recommend. Very fast responses with getting everything fixed. Very glad I reached out. Thank you.
Original Review: Sept. 17, 2026
I missed the phone call and she decided NOT to return my phone call since then despite me calling. I still do not have my letter after purchase a week or two ago.
Hi Jahzayrria,
Thank you for bringing this to our attention. We apologize for the inconvenience and frustration caused by the missed call, difficulty reconnecting with your provider, and delay in receiving your ESA letter. We understand your concern, especially since you purchased the service over a week ago and have been trying to follow up. We'd like to investigate what happened and help you determine the next steps for your consultation and documentation. Please contact us at support@pettable.com with the email address associated with your Pettable account so we can locate your case and forward your concerns to the appropriate team for review. We hear your concerns, and we're here to help.
Reviewed Sept. 16, 2026
Was charged for the service but never got my meeting or my cert.
Hi David,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience of being charged for a service without receiving your scheduled consultation or documentation. We’d like to investigate what happened and help address your concerns. Please contact us at support@pettable.com with the email address associated with your Pettable account so we can locate your case and forward it to the appropriate team for review. We hear your concerns, and we’re here to help get this sorted out.
Reviewed Sept. 16, 2026
Services are impeccable. I love my session with Dr ** and I love the efficiency in how everything is handled
Hi Indira,
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your session with your provider and appreciated the efficiency of our process. It means a lot to know that you had such a positive experience with Pettable. We truly appreciate your kind words and thank you for trusting us with your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 15, 2026
It was more than I wanted to pay, but I was concerned that places wouldn't accept a letter from a physician or provider who didn't know me. I am reassured because of the phone assessment/discussion I had with the provider made it more specific to my situation. I appreciated his kindness and understanding.
Hi Megan,
Thank you for sharing your thoughtful feedback! We understand that the cost was higher than you initially hoped, and we appreciate you giving Pettable a chance. We’re glad to hear that your consultation provided reassurance and that your provider took the time to understand your specific situation with kindness and compassion. It means a lot to know that you felt supported throughout the assessment.
Thank you for trusting Pettable and for taking the time to share your experience!
Warm regards,The Pettable Team
Reviewed Sept. 14, 2026
Don’t understand why an extra charge for PetScreening to ask if the appointment was legit.
Hi Rodger,
Thank you for sharing your feedback. We understand your frustration and confusion regarding the additional PetScreening verification charge, especially when you’ve already paid for your ESA evaluation and documentation. We’re sorry if the potential for additional fees wasn’t communicated clearly. We appreciate you bringing this concern to our attention, as transparency around pricing and verification services is important to us.
If you have any questions about the charge, please reach out to our Customer Support team so we can review the details with you.
Warm regards,The Pettable Team
Reviewed Sept. 14, 2026
Extremely simple, easy, and quick. Paid my fee, scheduled my consult, met with my therapist via phone, and had my ESA letter later that same day. Could not be happier nor more satisfied. Thank you Pettable!
Hi Joseph,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that everything, from scheduling your consultation to speaking with your therapist and receiving your ESA letter, was simple, easy, and quick. It means a lot to know that you’re so happy and satisfied with our service. We truly appreciate your kind words and support.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 12, 2026
The process was fast. My doctor was very nice and communicated right away with the follow up question I had.☺️
Hi Dana,
Thank you so much for sharing your experience! We’re delighted to hear that the process was fast and that your provider was kind and responsive to your follow-up question. Clear and timely communication can make such a difference, and we’re glad you felt supported throughout the process.
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 12, 2026
The application process was very good…. Landlord has copy of the certificate and as of this writing.. I have not heard a word out of them… Time will tell.
Hi Hreg,
Thank you for sharing your experience! We’re glad to hear that the application process went smoothly and that you were able to provide your ESA documentation to your landlord. We understand that waiting for a response can feel uncertain, and we hope the rest of the process goes just as smoothly. We appreciate you choosing Pettable and taking the time to share your feedback!
Warm regards,The Pettable Team
Reviewed Sept. 11, 2026
I reviewed this website and saw nothing but great reviews. I signed up and was so happy to experience how easy and fast it was to register my two dogs. Signing up and interviewing with Shaunae was an extremely comfortable experience speaking with her at Pettable. I will highly recommend Pettable to everyone I know who needs your service.
Hi Diana,
Thank you so much for sharing your wonderful experience! We’re delighted that choosing Pettable turned out to be such an easy, fast, and comfortable process for you and your two dogs. It’s especially great to hear that Shaunae made your consultation feel comfortable and welcoming. We’ll be sure to pass along your kind words to her. Your recommendation means so much to our team!
Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Reviewed Sept. 11, 2026
They work fast and will talk you through the process
Hi Ashley,
Thank you so much for your feedback! We’re glad to hear that you found the process fast and that our team took the time to guide you through each step. We truly appreciate you choosing Pettable and sharing your positive experience with us! Thank you for trusting Pettable for your ESA needs!
Warm regards,The Pettable Team
Updated review: Sept. 11, 2026
After writing a bad review stating their money back guarantee is a lie. They processed the refund. So, guess the money back guarantee is not a lie, you just have to write a bad review and call them out to get it.
Original Review: Sept. 10, 2026
They gave me the letter within the 48-hour time frame, which was good. However, per their website, this letter has a money back guaranteed to work. In the place I was trying to rent, the landlord said, absolutely no animals, no exception. They would not take the letter. I tried to get my money back because supposedly there's a money-back guarantee on these letters. However, Pettable will not give me my money back. They're liars. The money-back guarantee is false. They will not give you your money back.
They keep making excuses and telling you to prove everything. Well, the landlord told me over the phone. No animals, no exceptions. They didn't give me a letter. So there's no way for me to prove. This is supposed to have a money-back guarantee, but it doesn't. So be sure where you're trying to rent will accept the letter, before you waste your money. Because the money-back guarantee is a lie.
Hi Tammie,
Thank you for sharing your experience. We’re glad your letter was delivered within the expected timeframe, but we’re sorry to hear about the frustration surrounding your housing situation and refund request. We understand your concern regarding the money-back guarantee, particularly when your landlord communicated the denial verbally and you may not have written documentation available. Refund requests may require certain information so our team can review the circumstances of a housing denial, but we’d like to better understand your specific case and see how we can assist.
Please contact us at support@pettable.com or (855) 920-0323 with the email address associated with your Pettable account. We’ll make sure your concerns regarding the denial and money-back guarantee are forwarded to the appropriate team for further review.
We appreciate you bringing this to our attention.
Warm regards,The Pettable Team
Reviewed Sept. 8, 2026
Pettable made the entire process so easy and stress-free. The licensed professional I spoke with was compassionate, understanding, and listened carefully to my situation. Having my emotional support animal legally recognized has brought so much peace of mind and comfort to my daily life. Highly recommend their service to anyone looking for a seamless experience!
Hi Pathitta,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that the process was easy and stress-free and that your licensed provider was compassionate, understanding, and attentive to your needs. We’re especially glad your ESA documentation has brought you greater peace of mind and comfort. Your recommendation means a lot to us, and we truly appreciate you trusting Pettable!
Warm regards,The Pettable Team
Reviewed Sept. 6, 2026
Great experience. Karen was kind and explained everything to me clearly, she ask thoughtful questions. The follow up kit sent by Pettable was very useful. I was able to rent an apartment in a not pet building with no problem.
Hi Gladys,
Thank you so much for sharing your experience! We’re delighted to hear that Karen was kind, thorough, and made everything easy to understand during your consultation. We’re also glad you found Pettable’s follow-up resources useful and that your ESA documentation helped make your housing process go smoothly. We’ll be sure to pass along your kind words to Karen.
Thank you for trusting Pettable!
Warm regards,The Pettable Team
Pettable Company Information
- Company Name:
- Pettable
- Website:
- pettable.com
