Pettable Reviews
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About Pettable
Pettable provides emotional support animal (ESA) resources, such as ESA letters from licensed therapists and online psychiatric service dog training. An ESA letter may be required by a landlord to allow you to keep your support animal in housing that otherwise prohibits pets. If you're not approved for a letter, Pettable provides a full refund. If your landlord doesn't accept it, Pettable will help verify the validity of your ESA letter.
Visit pettable.com- Fast delivery (same-day letters available)
- Licensed in all 50 states
- Legally compliant for housing and protected by FHA
- 100% refund guarantee if not approved
- Free pre-screening quiz
- Can be costly
- Must be renewed
Pettable Reviews
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- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Oct. 25, 2024
Pettable made the process simple and easy, extremely happy with the results, their mental health professionals are licensed so this assures you the ESA letter is legit, I was very impressed by the level of professionalism I encountered throughout my interaction, Pettable also provides you with a customer service department which is made up of friendly and helpful individuals ready to help.
Thank you for your wonderful review, Elena!
We’re so happy to hear that you found our process simple and easy and are extremely happy with your results. Knowing that our licensed mental health professionals brought you peace of mind and confidence in the legitimacy of your ESA letter means a lot to us.
We're also glad that our customer service team provided a friendly and helpful experience for you. Professionalism and care are at the heart of what we do, and it’s fantastic to know you felt well-supported every step of the way.
Should you require any additional assistance or have further questions, please let us know. We are here to provide support!
Reviewed Oct. 25, 2024
This was my first experience with an ESA letter and Tia was so helpful and wonderful to work with. Totally eased my anxiety and also was able to answer questions about my rights and the process of notifying the landlord. Thank you! Highly recommend this service to anyone in the situation of having to choose a home or your pets. Leaving pets behind was a reality I wasn’t willing to do especially with the stress of also a divorce and selling our home
Hi Danyel,
Thank you so much for sharing your experience! We’re incredibly glad to hear that Tia was able to make your first ESA process so supportive and reassuring. Navigating housing with pets can be stressful, and we're grateful to have helped ease your worries and answer your questions about your rights and landlord notifications.
Facing such a difficult time, like moving and making tough decisions about your pet, can be overwhelming, and it’s our mission to ensure you feel fully supported in keeping your beloved pets with you.
Thank you for your recommendation, and we’re here if you need anything in the future!
Reviewed Oct. 24, 2024
My experience was wonderful, I do however think all aspects should be explained further. Like the expiration date on the letter and fee associated with renewal. I feel the ESA letter should not have an expiration date, but a name stamp of the therapists and his/her lic# for its authenticity. And as far as a renewal fee it should be free for your current patients. Because they will still need the letter but the landlord may not require an updated version. So if you have to charge a fee because of upkeep, then a discounted fee should be as low as possible, not the same as the initial cost, because you do not know a patient financial situation, they may have saved just to pay that fee. if the whole point is to keep the ESA with their owner and save them from paying rental fees then Pettable should not be charging renewal fees to their patients. By charging a fee the only difference is it’s going to Pettable in place of the landlord.
Thank you so much for your valuable feedback, Shandel!
We're glad to hear that you had a wonderful experience overall and are grateful for your insights on how we can improve. We appreciate your thoughts on renewal fees and the expiration of ESA letters, and we understand the importance of ensuring transparency and affordability for our clients.
Your suggestion regarding renewal fees is especially helpful. We are always looking to balance service quality with accessibility, and your feedback will be shared with our team to explore potential ways we can provide greater value, such as offering lower renewal fees or discounts for returning clients.
Thank you again for sharing your experience and recommendations. If you have any more questions or if there’s anything we can clarify further, please feel free to reach out. We’re here to support you!
Reviewed Oct. 24, 2024
None of my doctors would give me a letter here, and I heard about Pettable through my friend. The company has a price for a specific letter and it could be a little cheaper, but other than that, the process was very easy. It took about a week and they were very nice. Pettable has impacted my life in a very positive way, and I've already recommended it to friends.
Hi Angela,
Thank you for sharing your experience with us! We're so glad that Pettable could step in to provide the support you needed. It’s great to know that our process was easy and straightforward for you and that we could make a positive impact on your life.
We appreciate your feedback about pricing, and we’re always working to ensure our services are as accessible as possible. Your recommendation to friends means a lot to us—thank you for spreading the word!
If you have any questions or need further support, don’t hesitate to reach out. Once again, thank you for choosing Pettable!
Reviewed Oct. 24, 2024
I'm very satisfied with Pettable. I wanted something to ensure that I can have my dog with me in my apartment, and their service was good. It was so easy. There were questions needed in order to have the paperwork, and in a few minutes, the rep and I discussed a lot of things. I would tell people, "If ever you seek something regarding your dogs, why not consider Pettable then?"
Hi Cresteve,
Thank you for sharing your satisfaction with Pettable! We’re thrilled to hear that our service made it easy for you to ensure that your dog can stay with you in your apartment. We aim to make the process as smooth and straightforward as possible, and it’s great to know that our team was able to assist you effectively.
Your kind recommendation means a lot to us! If you ever have any further questions or need support in the future, please don’t hesitate to reach out. We're always here to help!
Reviewed Oct. 24, 2024
I had a great experience using Pettable to get my ESA approval letters. It was very easy and quick service but also honest and legitimate letters. I would highly recommend this service to anyone needing their pet approved as an ESA. I am extremely grateful for my two cats to live with me rent free because I definitely need them for emotional support.
Thank you for your wonderful review, Julia!
We’re thrilled to hear that you had such a positive experience with Pettable and found our service easy, quick, and reliable. Ensuring that your two cats can stay with you rent-free to provide the emotional support you need is exactly why we’re here, and we’re so glad we could assist.
Your recommendation means a lot to us! Please don’t hesitate to reach out if you need further assistance. We're here for you and your furry companions!
Reviewed Oct. 23, 2024
I like that Pettable is managed through an app so I could just get on there and find the documents. I don't have to keep them anywhere. Also, they ran a promotion at the time so it was a couple of dollars cheaper than the next one that also ran a promotion. I set up an account, and once that is done, I filled out some paperwork on the front end like a couple of surveys about why I needed the ESA. Once all of those were entered, Pettable set up a 15-minute phone call. After that, there was a 24-hour period, and I got the form loaded into the app and an email that the form was ready.
It all seemed straightforward. I would equate it to the exact process as getting a medical ** card. I'm assuming that the person I talked to at Pettable was a vet. It's nice that they cut the red tape part of it so I could just do what I need for it all to get approved without having to look up what was necessary to make it happen. I used it in Canton. I moved to Toledo and I've used it here too, and it was smooth both times.
Hi Faye,
Thank you for your thoughtful review! We're so pleased to hear that you enjoyed the convenience of using our app to access your documents. Making the process easy and efficient for our customers is a top priority, and we're glad that you found it straightforward from start to finish.
It's also great to know that you were able to take advantage of our promotion! We aim to offer a seamless experience, from setting up your account and completing the surveys to receiving your ESA form quickly in the app.
If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!
Once again, thank you for choosing Pettable for your ESA needs!
Reviewed Oct. 23, 2024
I was seeing a therapist for a little bit in 2023 and she suggested Pettable because she herself was not able to provide the ESA letter. I was trying to move from Texas to Florida and I have a German Shepherd and I didn't want to have to get rid of my dog when I made a move like that. I paid a fee and I took a little quiz to determine my eligibility or why I wanted an ESA. They asked about mental conditions and anxiety, depression, treatments, if I've ever had any treatments for that kind of stuff. Pettable is something to consider if you find yourself in a situation. I wanted to be able to take my dog with me and not have to worry about apartments not allowing him because he's a restricted breed. Animals can really help your mental health and they're important to have around.
Hi Katherine,
Thank you for sharing your thoughtful and detailed review of your experience with Pettable. We're so glad to hear that your therapist recommended us and that we could assist you in such an important moment—ensuring you could keep your German Shepherd while moving from Texas to Florida.
We understand how vital pets can be, especially when it comes to supporting mental health. It’s great to hear that the process, including the eligibility quiz and questions about mental health conditions, helped you feel confident in securing the right documentation for your ESA. Moving can be stressful, and we’re so happy we could play a part in making sure your furry companion could stay by your side, especially with breed restrictions that can sometimes add challenges.
Your trust in Pettable means a lot to us, and we’re delighted to know that our service gave you the peace of mind you needed during your move. If you or anyone else you know ever finds themselves in a similar situation, we are here to help ensure they can keep their beloved pets, just like we did for you.
Thank you again for recommending us, and we wish you and your German Shepherd all the best in your new home in Florida! If you ever need any further assistance, please don’t hesitate to reach out.
Reviewed Oct. 20, 2024
It was very straightforward question and answer since this is my second renewal. She knows what I submitted before and everything very smoothly. I like to have this certificate for my precious companion. If you are living in the apartment building, I am highly recommend this. Have a certificate from this company.
Thank you for your kind feedback, Yumi!
We’re glad to hear that your second renewal went smoothly and that the process was straightforward. It’s great to know that having this certificate for your precious companion brings you peace of mind, especially when living in an apartment building.
We appreciate your recommendation and are always here to assist if you need anything in the future.
Wishing you and your companion all the best!
Reviewed Oct. 18, 2024
I received my letter in a timely manner. I submitted it to my landlord and adopted my cat the same day. I even recommended it to one of the employees on campus who helps students register service animals because she was looking for an alternative and cheaper option to recommend to students.
Hi Katherine,
Thank you for sharing your positive experience with us! We're thrilled to hear that you received your ESA letter promptly and that you were able to adopt your cat the same day—that's wonderful news!
We appreciate your trust in us enough to recommend Pettable to others, especially those who are looking for affordable options for registering service animals. Our goal is to provide accessible support to all pet owners, and it’s heartening to know we could assist you in your journey.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re here to help!
Reviewed Oct. 17, 2024
Jo was personable, right on time with her phone call and very quick to send over the letter that we needed to recertify our dog. All of our belongings were lost in the flooding after Hurricane Helene and we did not have any documentation at all that was saved. Pettable gave us the "renewal" price, even though it seems we did not use them initially. Highly recommend this company.
Hi Deborah,
Thank you for taking the time to share your experience with us! We’re so sorry to hear about the challenges you faced with Hurricane Helene and the loss of your belongings. It’s heartwarming to know that we could assist you during such a difficult time.
We’re glad to hear that Jo was able to provide you with the timely support you needed to recertify your dog. Our team is dedicated to making the process as smooth and efficient as possible, and it's great to see that reflected in your interaction.
Your recommendation means a lot to us, especially as we strive to provide compassionate and understanding service to all our clients. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out.
Thank you again for choosing Pettable, and we wish you all the best as you move forward!
Reviewed Oct. 17, 2024
I was in need of an ESA and went through Pettable since it was recommended by a friend. I had an amazing experience, not having any issues along the way with the process and my therapist was very helpful with any questions I did have. I have already recommended to a friend!
Hi Willow,
Thank you so much for sharing your wonderful experience with Pettable! We're delighted to hear that you had an amazing journey in obtaining your ESA. It’s always gratifying to know that our clients feel supported throughout the process.
We’re especially glad to hear that your therapist was helpful in addressing your questions. Providing personalized and attentive care is something we strive for, and it’s fantastic to see that reflected in your experience.
We truly appreciate your recommendation to your friend! Word of mouth is incredibly valuable to us, and we’re grateful for your trust in our services. If you ever need anything in the future or have more questions, please don’t hesitate to reach out. We're here to help!
Thank you once again for choosing Pettable!
Reviewed Oct. 17, 2024
I am hoping to making my pet puppy that is growing fast an emotional support animal. I received the nicest letter from the doctor that I spoke with. Thank you and so far it’s been a great experience working with you. I hope she becomes a real emotional support animal.
Thank you for sharing your experience with us, Corinne!
We’re so glad to hear that you had a positive conversation with the doctor and received a nice letter for your puppy. It's wonderful that you're taking steps to make your pet an emotional support animal, and we're happy to be part of this journey with you.
If you have any questions or need further assistance as your puppy grows, don’t hesitate to reach out. We're here to support you every step of the way, and we wish you and your puppy all the best!
Reviewed Oct. 17, 2024
California has specific requirements and when I found Pettable online, I looked at reviews and decided to go with them. The process was really simple and clear. There was some initial intake stuff, then I scheduled a time to speak with a doctor. Pettable walked me through each step and made it super easy. It was also very reasonable in terms of cost compared to other services. I would tell people to do it.
Hi Zainab,
Thank you for sharing your positive experience with Pettable! We're glad to hear that our process was clear, simple, and met California's specific requirements. It’s great to know that the intake process and consultation with the doctor went smoothly, and that we were able to guide you every step of the way.
We’re also happy that you found our service cost-effective compared to others. Your recommendation means a lot to us, and we appreciate your trust in Pettable!
Reviewed Oct. 17, 2024
It was easy with Pettable. They did emotional support letters for my dogs. Everything was online and it was cost-effective. Everything overall was good.
Thank you for your feedback, Amanda!
We're so glad to hear that your experience with Pettable was easy and cost-effective, and that we could assist you with emotional support letters for your dogs. We're happy that everything went smoothly for you.
If you ever need anything in the future, feel free to reach out—we're always here to help!
Reviewed Oct. 17, 2024
I needed to bring my cat into an apartment and since he's my emotional support animal, I needed to renew the letter for the landlord. Pettable had a lot of good reviews and the pricing was reasonable so, I did the licensed therapist consulting to get the ESA letter. It was very quick, smooth and easy.
Hi Kynthia,
Thank you for sharing your experience! We're glad to hear that the process of renewing your ESA letter for your cat was quick, smooth, and easy. It’s wonderful that you found our service to be reasonably priced and backed by positive reviews.
We're happy to have been able to help you secure the documentation needed for your apartment. If you ever need anything in the future, we’re here to assist!
Once again, thank you for choosing Pettable!
Reviewed Oct. 16, 2024
The process was very easy and simple. When Holly reached out via phone she was really nice. She read my responses to questions I had to have prefilled out before the call so it was quick for her to determine my need for an ESA. I got the letter in a timely manner, same day, right after our phone conversation. Great experience!
Thank you so much for your kind review, Jade!
We’re thrilled to hear that you had such a positive and seamless experience with Pettable. It’s wonderful to know that Holly was able to provide the support and quick assessment you needed. We always aim to make the process as smooth and straightforward as possible, and we're glad to hear it worked out so well for you!
Receiving your ESA letter on the same day is exactly the type of efficiency we strive for, so it’s fantastic to know we met your expectations.
If you need any further assistance or have more questions, feel free to reach out. We're always here to help!
Reviewed Oct. 16, 2024
Pettable is good. I did all of the process online, and it was easy. Everything went smooth, and it was quick. There are some places that don't accept the ESA, but for the most part, it seemed to be helpful. I renewed it the next year.
Hi Lary,
Thank you for sharing your positive experience with Pettable! We’re delighted to hear that you found our online process easy and efficient. Our goal is to make obtaining your ESA letter as smooth and quick as possible, and it’s great to know that we achieved that for you.
We understand that not all places accept ESA letters, and we’re glad to hear that you found our service helpful in navigating this process. Your decision to renew your letter with us speaks volumes, and we truly appreciate your continued trust in our services.
If you have any further feedback or need assistance in the future, please don’t hesitate to reach out.
Once again, thank you for choosing Pettable!
Reviewed Oct. 16, 2024
I was searching for an ESA company to help combat my issues with moving into my apartment because I rely on my dog a lot. I did a little research and Pettable came up as a recommended source. I did the ESA consultation with the registered therapist and then the ESA letter. The service was good and efficient. The consultation paperwork was thorough enough to give me ballpark of what I was expecting and what their purpose was. The customer service was very responsive as well. However, it's 150 bucks for this letter and it's a little steep especially as far as the renew. More components could be included into that package (for example, a discount at local pet stores, on teeth cleanings or baths) as opposed to just the letter. Besides that, this is my second year using Pettable, and so far, so good. I've already referred them.
Hi Brittney,
Thank you so much for taking the time to share your experience with Pettable! We're thrilled to hear that you found our services efficient and that our consultation process met your expectations. We understand how crucial your emotional support animal is, especially during significant transitions like moving into a new apartment.
We appreciate your feedback regarding the pricing of our ESA letter. We strive to provide a comprehensive and valuable service, and your suggestion about incorporating additional benefits, such as discounts at local pet stores or services, is an excellent idea that we will definitely consider for future offerings.
It means a lot to us that you have chosen to use Pettable for your second year and have referred us to others. We’re committed to ensuring that our clients receive the support they need, and it’s wonderful to know that you are satisfied with your experience.
If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your support!
Reviewed Oct. 16, 2024
I'm a cancer patient and I suffer from depression and anxiety. I have two cats that are very important for my emotional health. They've been with me through my cancer journey. I live alone and they're my emotional support system. I was moving into an apartment and Pettable enabled me to bring my pets with me and not have to worry about the added burden of a monthly pet rental and of a high deposit fee. They took the stress of trying to find an apartment where I could have my fur kids with me. They worked with my apartment manager and he accepted it without question. He said everything was in order and very professionally done so I've had no problems. Pettable also follows up with me. Every time you have your lease renewed, sometimes the manager requires a new letter. They're very good about reminding me about it.
I was very impressed with the way the website is laid out. I worked with them online and I was impressed because they were very professional and prompt. They explained to me that an emotional support animal is not a service animal. It doesn't give you the right to take them into restaurants. People abuse that. They're not a fly-by-night kind of outfit that say, "You can take your animal into any restaurant or get them on the airplane."
Pettable is worth every penny. I love them and highly recommend them for people in my situation. They're very upfront and gave a guarantee in writing. They checked the state where I was going to, to make sure that everything was legal and above board. They said, "For any reason it's not accepted, we'd refund your money. No question asked." When I moved to California, they set me up with a local psychologist if I had to renew it. If I had any questions and I contacted them, they were very prompt, which I appreciated. They got back to me immediately. The psychologist I spoke to was very professional as well.
Hi Susan,
Thank you so much for sharing your experience with Pettable! We're deeply moved by your story, and it's heartening to know that your two cats have provided you with such vital emotional support throughout your cancer journey. We're honored to have been able to assist you in securing a place where you can continue to have them by your side without the added financial burden of pet deposits and rent.
It’s great to hear that your apartment manager accepted the paperwork without any issues and that our team was able to make the process as stress-free and professional as possible. We’re also glad that our follow-up reminders have helped with lease renewals and that our transparency regarding the rights of emotional support animals provided clarity.
Your kind words about the professionalism, promptness, and guarantee we offer mean the world to us. We're grateful for your trust and recommendation. Please don’t hesitate to reach out if you ever need assistance in the future—we’re always here to support you and your fur kids!
Once again, thank you for choosing Pettable!
Reviewed Oct. 16, 2024
Having an emotional support animal allows me to stay calm, relaxed, and think about my decisions and actions before I do so. Pettable caught my eye and I felt it was the way to go. Their process wasn't difficult at all, just plugging in information here and there. They want you to be on board and help you out. They're enthusiastic and excited for you to be a part of their team.
Hi Joshua,
Thank you for your thoughtful feedback! We're so glad that your emotional support animal has such a positive impact on your well-being, and we’re delighted to hear that Pettable’s process was easy and supportive for you. It’s wonderful that you felt our enthusiasm and commitment to helping you along the way.
We’re grateful that you chose Pettable and are happy to have you as part of our community!
Reviewed Oct. 15, 2024
Pettable was in my price range. I answered some questions, put my information online, and Pettable processed it. A doctor contacted me in a day or two, we sat and talked for 20 minutes, and boom, it was done. It was easy and quick. I'm a college student so doing the fee to reregister my pet for her to get the ESA was a little tricky. Money is tight. But that's the only thing I complain about.
Hi Bridgette,
Thank you for sharing your experience! We’re glad to hear that Pettable fit within your price range and that the process was quick and easy. It’s wonderful that you were able to get your ESA letter so efficiently after speaking with the doctor. We understand that finances can be a bit tricky, especially as a college student, and we appreciate your feedback on that.
If you ever need further assistance, we’re here for you. Thank you for choosing Pettable!
Reviewed Oct. 14, 2024
Took money out for something that I didn't even know about. Said they sent me a gift card which once again they are lying because I never received it. They are just out to make money off people. I am trying to get a refund of my 14.99 they took outta my account for no reason.
Hi Crystal,
Thank you for bringing this to our attention. I sincerely apologize for any confusion and frustration caused by the unauthorized charge on your account.
We take these matters seriously, and I want to assure you that we are not in the business of taking advantage of our customers. It’s important to us that you receive any items or services you’ve been promised, and if there’s been any misunderstanding, we’ll work to resolve it as quickly as possible.
Again, I apologize for the inconvenience and would like to assure you that we're here to resolve this issue. Thank you for your patience and understanding.
Reviewed Oct. 13, 2024
Pettable made it easy to receive my letter making my Be Be an emotional support animal. The people I interact with are very processional and easy to speak with. I can now comfortable take Be Be with me pretty much every place I go. Thank you Pettable for all your assistance.
Hi Sandy,
Thank you for sharing your positive experience with Pettable! We’re delighted to hear that the process was easy and that the team you interacted with was professional and helpful. It’s wonderful to know that Be Be is now your official emotional support animal and that you can comfortably take her with you wherever you go.
We’re happy we could assist you, and we appreciate your trust in Pettable!
Reviewed Oct. 10, 2024
The therapist I spoke to was kind of rude. She was very aggressive and almost made me feel guilty for inquiring to get an ECA letter. There was another client with the same name as me and she insisted that I hadn't done my intake when I had. She didn't seem prepared. I'm going to need another letter next year, but I hope I get a different therapist next time.
Hi Antonella,
I'm really sorry to hear about your experience, and I appreciate you bringing this to our attention. It’s important to us that every interaction with our team is respectful and supportive, and it sounds like we fell short of that in your case.
We want to ensure that you feel comfortable and heard throughout the process. I will make a note of your preference to work with a different therapist next year and ensure that we match you with someone who can provide the experience you deserve.
If there’s anything we can do to address this situation further, please don’t hesitate to reach out at support@pettable.com. Your feedback is very valuable, and we want to ensure your next experience is much more positive.
Thank you again for sharing your concerns, and I appreciate your understanding.
Reviewed Oct. 9, 2024
Wendy was great to work with, very charismatic and personable and accommodating. I was able to schedule a consultation and have my ESA status approved and ready to go for a landlord to see within 48 hours. Would definitely recommend to anyone looking to get an ESA letter. It does cost extra to have the approval letter right after your first meeting, but that was okay with me.
Hi Hannah,
Thank you for your kind words! We're thrilled to hear that Wendy provided such a charismatic and accommodating experience. It’s great to know that you had your ESA letter ready for your landlord within 48 hours and found the process smooth and efficient.
We appreciate your understanding about the extra cost for the immediate approval letter and are glad it worked well for you.
Thank you for recommending Pettable!
Reviewed Oct. 8, 2024
I have had a very positive experience with Pettable after the nightmare I endured with another ESA company. Communication was top notch and I was able to schedule my ESA consult immediately. I needed extra documents filled out for work and that was done in a timely manner as well. The therapist I was connected with lives in Florida and is licensed in my state and she did everything I needed done even with the hurricanes in that region. When I need to renew I will be coming back to Pettable.
Hi Cynthia,
Thank you for sharing your positive experience with Pettable! We're so glad that we could assist you after the difficulties you faced with another ESA company. It’s great to hear that communication was smooth, your ESA consult was scheduled quickly, and the extra documents for work were handled efficiently.
We’re also glad that, despite challenges like the hurricanes, your therapist was able to meet your needs. We’re grateful for your trust, and we look forward to assisting you again when it’s time to renew.
Once again, thank you for choosing Pettable!
Reviewed Oct. 6, 2024
Cami has been my counselor for 3 years, and is always professional and easy to talk to. She makes me feel heard and really strives to hear and understand my depression and anxiety. I never feel like just another client or that my issues are any less important than anyone else’s. I appreciate how much time she takes to really understand what I am dealing with and how my pet helps.
Thank you for your wonderful feedback, Jim!
We’re thrilled to hear that Cami has been such a consistent and supportive counselor over the past three years. It’s heartwarming to know that she takes the time to truly listen and understand your needs, making you feel valued and understood.
Your trust in Cami and Pettable means so much to us, and we’re here to continue supporting you whenever you need us!
Reviewed Oct. 5, 2024
The process of getting the ESA services was really simple. The interview took 20 minutes and the questionnaire was 30 minutes. Their service was great. I had a couple of questions the first time I did it and they were all answered quickly and everyone was nice. I was very happy with it.
Thank you for your feedback, Alondra!
We're thrilled to hear that you found the process of obtaining ESA services simple and efficient. Our team strives to provide prompt and helpful support, and we're glad to know that your questions were answered quickly.
If you need any further assistance or have more questions in the future, feel free to reach out. We're here to help!
Once again, thank you for trusting Pettable for your ESA needs!
Reviewed Oct. 3, 2024
The therapist was amazingly kind and very helpful. She spent a lot of time understanding what I had going on and my needs for an ESA. She also helped me understand the impact these animals would have. Price was well worth what you get out of this experience. Thank you Pettable!
Hi Austin,
Thank you for your kind feedback! We're delighted to hear that your therapist was incredibly kind and helpful in understanding your needs for an ESA. It's great to know that the experience was valuable to you and that you found the price well worth it.
We're grateful for your trust in Pettable, and we're happy we could support you!
Reviewed Oct. 2, 2024
I'm glad I chose Pettable and I continued on with it. All I have is my annual renewal. A lot of things were done online ahead of time. The call was a few minutes early as scheduled. Everything was fine. It was brief and efficient. I'm very happy. I'm glad that Pettable is still there to help.
Hi Jeffrey,
Thank you for your continued trust in Pettable! We're so happy to hear that the annual renewal process was brief, efficient, and met your expectations. It’s great to know that everything went smoothly, from the online steps to the scheduled call.
We’re always here to help, and we’re glad to have you as part of the Pettable community!
Reviewed Oct. 2, 2024
When I got the ESA, I got a letter. Pettable used to have something that I can show whoever. But the online process was easy.
Hi Laszlo,
We're so glad to hear that the online process was easy for you. If you ever need assistance in getting a copy of the letter or anything else to show for your ESA, feel free to reach out to us, and we’ll be happy to help.
We appreciate your trust in Pettable! Thank you for sharing your feedback with us!
Reviewed Oct. 2, 2024
I've used Pettable before and they were awesome. I started out doing the process online, but then they had me have a phone call with them. The reps were awesome and super nice. Pettable is super easy to handle and to deal with. If your apartment needs extra stuff, it was super easy to just pay the extra fee and then they took care of everything and got it approved.
Hi Laurel,
Thank you for your wonderful feedback and for choosing Pettable again! We're thrilled to hear that you've had another awesome experience with us. It’s great to know that the process, from starting online to speaking with our reps, was smooth and easy. We’re glad we could make any additional steps with your apartment hassle-free and get everything approved quickly.
Your continued trust means a lot to us, and we're here whenever you need us!
Reviewed Oct. 2, 2024
I had an excellent experience receiving my ESA letter! It was easier than going through my real therapist. The process was simple, quick, and the customer service was outstanding. They were very responsive, answered all my questions, and ensured I got exactly what I needed. I highly recommend their service to anyone in need of an ESA letter.
Hi Asia,
Thank you for your fantastic feedback! We're happy to hear that you had an excellent experience receiving your ESA letter and found the process simple, quick, and hassle-free. It’s wonderful to know our customer service team was responsive and made sure all your questions were answered.
Your recommendation means a lot to us, and we're so glad we could provide the support you needed. Thank you for choosing Pettable!
Reviewed Oct. 2, 2024
I needed an ESA letter and Pettable is reputable. They were very easy to work with and got back to me quickly. Their website was also easy to utilize. Dealing with the reps was very good. They made the appointment, made the call on time and were very friendly. I’m gonna continue using Pettable.
Hi Riston,
Thank you for sharing your experience with Pettable! We're so glad to hear that the process was smooth and that you found our team friendly and easy to work with. It’s great to know our website was user-friendly and that everything from scheduling to the call went as expected.
We truly appreciate your continued trust in Pettable, and we’re here to assist you whenever you need us!
Reviewed Oct. 1, 2024
I had an amazing experience with Heather ** LCSW while getting my dog letter note approved! From the moment I reached out, she was incredibly supportive and attentive. Heather took the time to listen to my mental health. Her insights and suggestions made the process enjoyable and stress-free. I genuinely felt like she cared about my connection with my furry friend. I’m so grateful for Heather’s help and highly recommend her. Thank you, Heather!
Hi Quynh,
Thank you for sharing your amazing experience with Heather! We're so glad to hear that she provided such supportive and attentive care while helping you get your ESA letter for your dog. It’s wonderful to know that she made the process enjoyable and stress-free while genuinely caring about your connection with your furry friend.
Your gratitude and recommendation mean a lot to us. Thank you for choosing Pettable and for your kind words about Heather!
Reviewed Oct. 1, 2024
I am not a traveling person but I am moving across country and needed my boys to be with me. Melinda was very professional and understanding when I spoke with her about my needs for my 2 ESA's Sam and Reese. I would highly recommend your services. Thank you, Jeff **.
Hi Jeff,
Thank you for sharing your experience! We're so glad to hear that Melinda provided professional and understanding support while helping you with your two ESAs, Sam and Reese. It's great to know we could assist in making your upcoming cross-country move a little easier.
Your recommendation means a lot to us, and we’re grateful for your trust in our services.
Once again, thank you for choosing Pettable!
Reviewed Sept. 30, 2024
There was an additional charge in order for my assessor to speak with the company verifying the information. This is already a very expensive service and this additional charge shows me I will be going with a different option next time as I ended up paying over $200 by the end. They list the price as being between $99-169, however I saw nothing for the $99 option and I only saw the $169 or higher and they don’t tell you upfront that you’ll have to pay additional fees for verification of your letter which should be included already for that price.
Hi Ashley,
Thank you for sharing your feedback with us. We apologize for any confusion regarding the pricing and additional charges for verification. We understand your frustration, especially when the fees weren’t as clear as they should have been. Your concerns about transparency are valid, and we’re committed to improving how we communicate these costs upfront.
We regret that this experience has left you feeling unsatisfied, and we’ll take your feedback seriously to ensure future clients have a clearer understanding of our services.
Please don’t hesitate to reach out to our customer service team at support@pettable.com if you’d like to discuss this further. We'll be on the lookout for your message. Thank you.
Reviewed Sept. 29, 2024
Very caring consultation as I was nervous about the process. I now need an address my landlord can use to mail some additional paperwork. What do I do? And will there be a way I can pay through the app? I now have my canine buddy and life is fun. Even walks in the rain!
Hi Sandra,
Thank you for reaching out and sharing your experience! We're so glad to hear that the consultation went well and that you're enjoying life with your canine buddy—even those rainy walks!
For your landlord's paperwork, you can send any documents directly to Pettable via email or through the online portal. Feel free to reach out to our customer service team for the exact mailing address, or if you'd prefer, you can upload any paperwork to your account.
As for payments, everything is processed securely through the Pettable portal, and if additional services are needed, you can complete transactions there.
Let us know if you need any help with the paperwork or have any other questions—we're here for you!
Enjoy the walks with your buddy!
Reviewed Sept. 28, 2024
I was nervous going through an unfamiliar online site, but chose Pettable based on other reviewers. I’m glad I did! I was given time to speak with a legitimate mental health professional in my state and received my documents the next day. The process was easy and straight forward. Much appreciated!
Hi Kathleen,
Thank you so much for trusting Pettable, especially when navigating something unfamiliar! We're so glad to hear that you had a positive experience and that the process was easy for you. It’s great to know you felt supported by a licensed mental health professional and received your documents promptly. If you ever need any further assistance, don’t hesitate to reach out—we're here for you!
All the best!
Reviewed Sept. 25, 2024
The whole process was so easy and painless! I was matched with a professional that could help me at my convenience. Paperwork was simple and thorough. I was called promptly at the scheduled time, discussed my situation and needs with the professional and was provided with my documentation promptly. The professional I spoke with (Alicia) was so kind, caring, understanding, and professional. It was truly a great experience!
Thank you for your wonderful feedback, Anna!
We're thrilled to hear that the process was easy and painless for you, and that Alicia provided such kind, caring, and professional support. It’s great to know that the paperwork was simple and thorough, and that everything was handled promptly and efficiently.
Your positive experience means a lot to us, and we’re grateful you chose Pettable!
Reviewed Sept. 24, 2024
Pettable has been an absolute lifesaver for both me and my emotional support animal (ESA). The process of obtaining an ESA letter was seamless, and the team was incredibly supportive throughout. Not only did they make sure all my paperwork was handled correctly, but they also helped me keep my sanity during a very stressful time. Their service was quick and reliable, and I felt reassured knowing that I had the proper documentation to keep my dog by my side. My ESA provides me with much-needed emotional support, and thanks to Pettable, I don’t have to worry about any hassles when it comes to housing or travel. I’m so grateful to Pettable for making the process easy and ensuring that my dog and I can continue to be together. Highly recommend their service to anyone in need of ESA documentation!
Hi Edwin,
Thank you for your wonderful review! We’re thrilled to hear that Pettable has been a lifesaver for both you and your emotional support animal. It’s great to know that the process of obtaining your ESA letter was seamless and that our team was supportive during such a stressful time.
We’re so glad our service could provide you with the reassurance and proper documentation you need to keep your dog by your side. Your recommendation means the world to us, and we’re grateful for the opportunity to assist you.
Once again, thank you for choosing Pettable!
Reviewed Sept. 23, 2024
A little out of my price range honestly but the process was quick and easy and didn’t leave me too anxious. I did not pay for faster service and still received a call and paperwork with 72 hours. Overall I am satisfied. Kinda upset I have to pay for it every year though.
Hi Brianna,
Thank you for sharing your feedback! We're glad to hear that despite some concerns about the cost, you found the process quick, easy, and anxiety-free. We appreciate your understanding and are happy that you received your paperwork promptly.
We understand your frustration about the yearly renewal, and we’ll certainly take that feedback into account. Your satisfaction is important to us, and we’re grateful for your trust in Pettable!
Reviewed Sept. 22, 2024
I've tried other companies before and Pettable was the one that I decided to stick with due to their customer service and the overall user-friendly experience. I was already diagnosed with a disability so I was ahead of the game, but once you get your appointment scheduled, it's very quick. It usually takes only an hour or two to schedule the appointment. So far, everybody's been great. My ESA provides comfort when I'm down. They help me get motivated to get out of bed and also go outside of my home. They make me feel more comfortable being around strangers.
Hi Leeane,
Thank you for sharing your experience with us! We’re so glad you chose Pettable for our customer service and user-friendly experience and it’s amazing to hear how we’ve positively impacted your life. Your comfort and well-being are our top priorities! We’re here to support you anytime.
Once again, thank you for choosing Pettable!
Reviewed Sept. 22, 2024
I needed to have an ESA put in place for my dog, so that we could bring him to a condominium. Pettable hooked me up with a provider that would issue the ESA letter. But the process was a little wonky. You sign up and pay, and then you have to do something else and then schedule with a provider. But overall, the service was good.
Hi Kimberly!
Thank you for your feedback! We’re glad we could help you get your ESA letter for your dog, but we understand that the process felt a little wonky. We appreciate your patience and will take your comments into account as we work to make things more seamless.
Please don’t hesitate to reach out if you need any further assistance. Once again, thank you for trusting Pettable for your ESA needs!
Reviewed Sept. 22, 2024
Pettable makes everything simple. You can talk to someone and they actually understand what you're going through. The best part is they don't pass judgment. They ask you about your mental health and you can tell them everything that you've gone through, and they're just understanding of it. They would let you know, “Hey, due to the law is kind of changing, some places are trying not to allow ESAs. Just be careful.” They're also very informative of everything as well. It's been amazing. Their process was very easy.
Thank you for your heartfelt feedback, Allison!
We're so glad to hear that you felt understood and supported throughout the process. It's important to us that our team creates a non-judgmental and compassionate environment, and we're happy that this was reflected in your experience.
We’re also pleased to know that you found our updates on ESA-related laws informative. Your well-being and peace of mind are our priorities. We truly appreciate your trust in Pettable and are here to help whenever you need us!
Reviewed Sept. 22, 2024
Pettable looked like the most legit among the companies that provide the ESA and the first time I used them, the rep who assisted me was really good. The second time I used them, the rep I got was very short and to the point. I was a little taken aback with the second call but when I thought about it, it made sense because I've already talked to the person about why I needed the ESA. Other than that, the letters were phenomenal and this week, I recommended Pettable to a co-worker.
Hi Sarah!
Thank you for your feedback and for choosing Pettable for your ESA needs! We're happy to hear that your first experience with our team was positive and that the letters have been helpful for you. We apologize if the second call felt a bit abrupt, but we're glad you understand the efficiency behind it, given your prior experience.
Your recommendation to your co-worker means a lot to us, and we truly appreciate your continued trust in Pettable!
Reviewed Sept. 22, 2024
I was looking up places to get a reputable document for an ESA animal. I tried some other ones, and they came off scammy. Pettable seemed the most reputable. It felt a little more professional. My rep was very informative, very calm, and very patient. She helped make the process very easy. She even helped me figure out where everything was out online. She was very prompt. I had a great experience with her.
As far as the service, I was able to get the document that I needed and send it to my property owner. They accepted it. They didn't have any questions. They had sent a specific form that they wanted filled out, and she filled that out for me as well. They're able to work with requests as well. I got a reminder when I needed to update it because they're good for only a year. It's not like a pay fee and they send you a new one. They still have you go through and fill out more information to make sure that you're still eligible for them to review.
So, I didn't feel like I was being scammed or I was scamming anyone. I felt like even though I was using it to get an ESA document, it also felt good that I was talking to somebody as well. They're asking questions they need in order to evaluate you, but they do approach it like a therapy session, so they are talking to you and there is a real life therapist listening to you even if it was outside of needing an ESA letter.
I work from home so I'm alone all the time with the exception of having my dog. He gets me outside, but sometimes, you forget if you're just so focused on work or focused on things you need to do. But when you're taking care of somebody, you have to go outside and socialize him. Also, he helps socialize me because I take him out to coffee shops and people see him and stuff and then talk to him. So, it has both expanded the positivity in my life because being able to socialize more, but also being just a level of calm and comfort because I am alone a lot of times, and he's always around. So you kind of have this little life-size stuffed animal.
Hi Melissa! Thank you for sharing your detailed and thoughtful experience with Pettable!
We're thrilled to hear that you found our service professional and trustworthy, especially after trying other providers. It's wonderful that your representative was so helpful, patient, and prompt in guiding you through the process and assisting with your property owner's specific requirements.
We're also glad to know that the experience felt genuine and that speaking with a licensed therapist added value beyond just obtaining the ESA letter. It’s touching to hear how your dog has had such a positive impact on your life, not only by getting you outside but also by expanding your social interactions and providing comfort.
Your trust in us means a lot, and we’re here to support you whenever you need assistance in the future. Once again, thank you for choosing Pettable!
Reviewed Sept. 21, 2024
I was looking to bring my dog to an apartment and I have an ongoing problem so I went with Pettable for their ESA services. The process was very easy and my interactions with them were very good. They were very helpful.
Thank you for sharing your experience, Carol!
We're glad to hear that the process was easy and that our team was helpful in assisting you with your ESA needs. It’s great to know that we could support you in bringing your dog to your apartment.
If you ever need further assistance, we’re here for you. Thank you for choosing Pettable!
Reviewed Sept. 18, 2024
We had to renew our ESA documents for our cats and Pettable made the process so seamless and efficient, from setting the appointment to the interview with the mental health professional, and the delivery of the letter. Took us less than a week and that's only because we couldn't do an earlier call appointment. Highly recommended!
Hi Minmin!
Thank you for sharing your positive experience with your ESA renewal process! We’re so glad to hear that everything from setting the appointment to receiving the letter was seamless and efficient. It’s great to know that even with scheduling constraints, the process was completed quickly for you.
Your recommendation means a lot to us. We’re glad we could help you and your cats with their ESA documents! Once again, thank you for always choosing Pettable!
Reviewed Sept. 17, 2024
Great service! I was in a very big hurry, and I got my letter as soon as possible. Thanks so much! Ro'Candace ** did an excellent job, and I appreciate her promptness. The leasing company accepted the letter with no problem. I would highly recommend Pettable to anyone needing your services.
Thank you for your kind words, Paula!
We're delighted to hear that Ro'Candace provided prompt and excellent service, and that you received your letter quickly when you were in a hurry. It's great to know that the leasing company accepted your letter without any issues.
Your recommendation means a lot to us, and we’re grateful you chose Pettable! ☺️
Reviewed Sept. 15, 2024
I found the content and presentation to be well-structured and clear. I appreciated the video presentations for clarity in techniques. The training followed a logical sequence and increased in difficulty. The support materials/links were also helpful. More FAQ's or opportunity to ask training related questions could only enhance the experience.
Thank you for your thoughtful feedback, Tamara!
We're delighted to hear that you found the PSD training well-structured and clear, and that the video presentations and support materials were helpful. We appreciate your suggestion for more FAQs or the opportunity to ask training-related questions, and we’ll consider that for future improvements.
Your input is valuable to us, and we're glad you had a positive experience with the training. Once again, thank you for trusting Pettable for your PSD needs!
Reviewed Sept. 15, 2024
This process was so simple and exactly what I needed. Great pricing and made my move with my animals so much more seamless. The ESA letter was able to include both of my cats, and the turnaround to receive it was so much quicker than I expected. Definitely recommend!
Hi Emma! Thank you for your wonderful feedback!
We're so glad to hear that the process was simple and helped make your move with your cats seamless. It’s great to know that the pricing worked well for you and that the turnaround time exceeded your expectations.
Your recommendation means a lot to us. Thank you for choosing Pettable!
Reviewed Sept. 14, 2024
The entire experience from start to finish was straightforward. The online application process was easy to manage. My interview was handled by a knowledgeable professional who was courteous and connected. She was a pleasure to speak with and made it easy to communicate my issues. I would highly recommend using Pettable services.
Thank you for sharing your positive experience, Lisa!
We're thrilled to hear that the entire process, from the online application to your interview, was straightforward and easy to manage. It's wonderful to know that the professional you spoke with was knowledgeable, courteous, and made you feel comfortable.
Your recommendation means a lot to us, and we're grateful you chose Pettable!
Reviewed Sept. 14, 2024
We've been with Pettable for three years now. It's easy to schedule an appointment and do everything. They're available and we've had no problems.
Thank you for being with Pettable for the past three years, Jenice!
We're delighted to hear that your experience has been smooth and that scheduling appointments has been easy for you. We're always here to provide the support you need, and we truly appreciate your continued trust.
Once again, thank you for always choosing Pettable!
Reviewed Sept. 14, 2024
Love that they give you access to actual therapists to help with accommodations. Dr. Gina **, LPC was wonderful and she gets 5 stars. Only reason my overall is 4 stars is because she wasn't the first one assigned to me. My first one had an emergency shortly before our appointment and all I got was an email saying our appointment was canceled with no explanation. Stressed out and emotional, my husband called for me. Albeit not Pettable's fault for the emergency, but they should be calling us not the other way around. They did manage to get me right in with Dr. **, so that my world didn't unravel. Thank you for that!
Hi Kathleen,
Thank you for sharing your experience and for your kind words about Dr. Gina. We're thrilled to hear that she provided you with 5-star service. However, we sincerely apologize for the initial stress caused by the cancellation and for not communicating more effectively during that time. We understand how emotional and stressful these situations can be and agree that we should have been more proactive in reaching out to you.
We’re glad we were able to connect you with Dr. Gina quickly and that it helped alleviate some of the stress. Your feedback is valuable to us, and we’ll work on improving our communication in such situations.
Thank you for your patience and understanding!
Reviewed Sept. 14, 2024
I had a friend who had some emotional difficulties and she was trying to get into an apartment in Miami and they said they didn't allow cats. It was a big problem because every winter, I visit my mom in Miami as well and they have the same rule. I happen to have an unfortunate genetic condition and I get great comfort from my cat. So, she recommended highly that I reach out to Pettable. Joy, the rep, has been wonderful, compassionate and a real expert.
It's the third year that I've requested ESA documentation. In the process, you state that you feel that you're a person of need and they put you in touch with a therapist. That therapist sees whether or not you qualify for it by asking you questions. You also have to fill out some forms. So, they make sure that you are eligible for it. You can never be sure enough. I visit my 90-year-old mom in Miami and even though the building has tons of dogs, for some reason, they said you can't bring a cat. It’s ridiculous. So, you wanna make sure all your bases are covered and there's not gonna be any additional problems. Pettable is quite a relief.
Thank you for sharing your experience with us, Melanie! We're so glad that Joy and the Pettable team were able to provide you with the support you needed. It’s wonderful to hear that Joy was compassionate and knowledgeable throughout the process. We understand how important your cat is for your comfort, especially given the challenges of your genetic condition and the strict apartment rules.
We’re also happy to know that, after three years of working with us, the process has remained smooth and thorough. It’s frustrating when buildings have restrictive pet policies, and we’re grateful to have been able to help you avoid any additional problems.
Thank you for trusting Pettable, and we’re here to assist you whenever you need us!
Reviewed Sept. 13, 2024
The process was simple and easy, and the LCSW I was matched with was kind and professional. The price is very reasonable as well. I'd recommend Pettable to anyone facing steep deposits and rent for their animals that they cannot afford, especially when their animals help manage their mental health symptoms.
Thank you for sharing your experience, Cagla! We're glad to hear that the process was simple and easy, and that your LCSW was kind and professional. It's great to know you found the pricing reasonable and that our service helped alleviate the financial burden related to your animals.
Your recommendation means a lot to us, especially for those whose animals provide important mental health support. Thank you for choosing Pettable!
Reviewed Sept. 11, 2024
I had just moved to a new state, so I didn't have anybody and my pets were sort of my only companions. I wanted to go through the ESA process to make sure that I can have them with me and not have to worry about the added cost of having to pay when you're moving into apartments, that pet rent. Pettable really made the process very simple and it was new to me. The therapist that I've been working with on the last few times was responsive. She was very helpful and she did a nice job at laying out in the letters the reasoning for needing my ESA pets. At first, it seemed like it might have been a little intimidating and I felt like it just took all of that away. If you're looking for a way to get an ESA letter, Pettable is reliable and affordable. A lot of times when you are going through these companies, you always wonder if it's legit. And so, having had now almost two years experience with it, I could and would only recommend Pettable to someone.
Hi Kaitlin,
Thank you for sharing your thoughtful experience with Pettable! We’re so glad to hear that the process was simple for you, especially during such a significant transition to a new state. It’s wonderful that our therapist was responsive and helpful, ensuring your ESA letter clearly expressed the need for your pets.
We understand how intimidating the process can feel at first, so we’re pleased to know that we could take that stress away. Your recommendation and trust mean a lot to us, especially after two years of working together. Thank you for choosing Pettable, and we’re always here to support you!
Once again, thank you for choosing Pettable!
Reviewed Sept. 11, 2024
Pettable had better reviews than the others. I used it because I was looking for a way to have cats in my apartment. I got the Emotional Support Animal program. The process was straightforward. I talked to a licensed counselor and then explained my situation. It took a few days of processing and maybe only an hour on the phone talking.
Hi William,
Thank you for choosing Pettable and sharing your experience! We're glad to hear that our reviews helped you decide, and that the process of getting your Emotional Support Animal letter was straightforward. It’s great to know that your time on the phone with the licensed counselor was smooth and efficient and that you were able to find a solution for having your cats in your apartment.
If you ever need anything else, we’re here to help!
Reviewed Sept. 10, 2024
It took a while to get a letter back, but I did the payment and I figured it out. Pettable's customer support was great. They got back to me really quick, then they assigned me a doctor to get some help. But that particular doctor took a while. I had to ping them a few times in order to get the letter, so that wasn't optimal. But the letter was fine and it worked, plus they followed up with the appointment to make sure that I got my letter through. If anybody asks me about Pettable, I'd tell them to follow up with the doctor and the service will work.
Hi Salman! Thank you for your honest review.
We’re pleased that you found our customer support to be effective and that the letter was ultimately satisfactory. We apologize for the delays you faced and understand how frustrating that can be. We’ll take your feedback into account to improve our process and communication with doctors.
Your feedback is valuable and will help us improve our procedures. We appreciate your suggestion to follow up with the doctor and will work on addressing the delays you experienced.
Reviewed Sept. 10, 2024
I filled up the stuff online and paid for my ESA application with Pettable. Then, I got an email giving me a date and time when I was going to be called. After that, I had the interview and talked to a person. I got the same person two years in a row, so he was aware of my situation. He greeted me and he remembered that I talked to him the year before which made me feel good. He asked all the right questions and was really concerned. It was almost like I went to their office and talked to him there or one of my other doctors. It was simple and quick. I told him that I have a second dog that I wanted to add to my account and he told me how to go in their website and add that. I'd have to pay it, then he would approve it. But I didn't understand how to do that on the website, so I never did it for my other dog. I didn't even follow through with it. I just feel fortunate enough to have one dog as an emotional support animal.
Thank you for sharing your experience with us, Tammy!
We’re so pleased to hear that our process felt personal and efficient, and that the familiarity with your situation made you feel comfortable. If you ever decide to add your second dog or need any further assistance, don’t hesitate to reach out. We’re here to help and ensure you have the best experience possible!
Once again, thank you for choosing Pettable!
Reviewed Sept. 8, 2024
I unexpectedly had to move and needed an ESA letter for my dog. I submitted my general information, spoke briefly with a therapist and received a quick response explaining the process. Within 24 hours I received my letter, and I was able to move into my apartment complex. Pettable brought some ease to a stressful situation.
Hi Cory,
We really appreciate your kind words and are happy to know that Pettable was able to assist you during your move. We understand how stressful these situations can be, and we're glad that you found the process straightforward and fast.
Please don’t hesitate to reach out if you ever need further assistance! Thank you for trusting Pettable for your ESA needs!
Reviewed Sept. 7, 2024
I recently applied for an emotional support animal online and had a fantastic experience. The process was straightforward and user-friendly. The intake form was comprehensive, covering all the necessary details about my situation and the role my emotional support animal plays in my life. While the questions were insightful, I would suggest adding a warning that some of them might be emotionally triggering. For individuals who have experienced trauma, discussing these topics can be challenging.
The provider was incredibly knowledgeable and informative about the laws and regulations regarding emotional support animals. They took the time to explain the process clearly and answer all my questions. I felt confident and informed after completing the application. Overall, I highly recommend this online service for anyone seeking an emotional support animal. It was a positive and supportive experience.
Thank you for your thoughtful and detailed review, Karim!
We're delighted to hear that you had a positive and supportive experience with our service. It's wonderful to know that the process was user-friendly and that our provider was knowledgeable and informative about ESA laws and regulations.
We appreciate your suggestion about adding a trigger warning for some of the questions. We understand how sensitive these topics can be, and we'll take your feedback into consideration to ensure we continue to provide the most supportive experience possible.
Thank you for recommending our service, and if you ever need further assistance, we’re here to help! Once again, thank you for trusting Pettable for your ESA needs!
Reviewed Sept. 7, 2024
Pettable seemed to be the most reliable compared to the other companies. The process was easy. I only had to make an appointment and fill out the document online. The process itself was a couple of days long, just with the appointment. But everything else that I did online myself was not long at all. It's a great thing that they got going on. They were also very nice and helpful.
Hi Grace!
We’re so glad to hear that you had a positive experience with Pettable! It’s fantastic to know that the process worked smoothly for you and that our team was able to assist. We appreciate your kind words and are happy that you found our service reliable.
Thank you for choosing Pettable, and feel free to reach out if you need anything else.
Reviewed Sept. 7, 2024
I was required to have an ESA letter for living in my community, and my landlord advised me of that. So, I googled ESA certification, and Pettable popped up. I looked at a couple other ones as well, but Pettable seemed to have a better format. It's been good too. There were little frustrations, but it seems that it's that way everywhere in life these days. The ultimate result was to get the letter and be certified. I reinstated it, and my animal is now certified. Receiving my ESA letter, I feel confident going into businesses. I would tell people to use their services and they would be able to obtain the certification that they need.
Thank you for sharing your experience with Pettable, Christine! We're glad to hear that you chose us for your ESA letter and that the process worked out well, despite some minor frustrations. It’s wonderful to know that you feel confident with your certified ESA and that your landlord requirements were met.
We truly appreciate your recommendation and are happy to have helped you and your animal get certified.
Reviewed Sept. 6, 2024
I was living in an apartment and I got an emotional support dog. I needed to get him registered as an ESA and I didn't have a local doctor. So, I signed up for Pettable's ESA services and their reps were able to ask me a few questions. They diagnosed me and they were able to give me the ESA letter that I needed. Pettable's service helped me and it was pretty convenient as well. I've also mentioned them to a few friends, and I told them that my experience with them was great, quick, and easy.
Thank you for sharing your experience with us, Justin! We're delighted to hear that Pettable was able to assist you in getting your emotional support dog as an ESA, and that you found the process convenient and quick. It’s great to know that our team especially our clinicians provided the support you needed.
We truly appreciate your recommendation to friends and are glad we could make the experience smooth for you. Once again, thank you for choosing Pettable!
Reviewed Sept. 6, 2024
Very satisfied with the attention and friendliness of the team that assisted me. Very professional and motivated to help, the entire procedure was guided, fast and simple. I am very happy with the work done by Pettable and with the results obtained. I would definitely recommend them to other people and will definitely continue using their services whenever I need them. Thank you so much!!
Thank you so much for writing in, Yaneth!
We're thrilled to hear that you are extremely satisfied with the service you received from our team. It's wonderful to know that the process was fast, simple, and that you felt supported every step of the way.
Your recommendation means a lot to us, and we look forward to assisting you again whenever you need us. Thank you for choosing Pettable!
Reviewed Sept. 6, 2024
Pettable seemed legit. A very safe route. Also, their website interface is a lot better than any others that I looked at. If I needed help with something, I was gotten back to fast by people from Pettable. And the little layout of the ESA letter looked more professional than the other ones that I saw. I have an ESA letter for two cats. Because my apartment has a pet screening thing, it needed to be verified by the therapist. So, I paid a little extra to have her verify everything and confirm that everything was legitimate.
Everyone has been nice and accommodating. Especially when I talked with my therapist, she was always accommodating and explained things well. So did everyone else I talked to in the beginning whenever I needed help with something. And any time I needed help with something, it was resolved quickly. Everything always went smoothly.
Hi Faith, Thank you for sharing your detailed and positive experience!
We're delighted to hear that you found Pettable to be a safe and legitimate option, and that our website interface stood out compared to others. It’s great to know that our team responded quickly and that you found the ESA letter layout professional.
We’re glad the verification process for your cats went smoothly and that your therapist, along with everyone else you interacted with, was accommodating and helpful. Your feedback reassures us that we’re on the right track in delivering exceptional service.
Thank you again for choosing Pettable!
Reviewed Sept. 5, 2024
Blue and I are learning a lot! We are taking it slowly as he is a rescue and somewhat leery of new things. However, I am so proud of him! His trust in doing new things is building and twice he has done as asked the first time! The videos are wonderful and I love being able to go back and review as needed.
Hi Vickie, Thank you for sharing your heartwarming experience!
It’s fantastic to hear that Blue is making progress, especially as a rescue, and that his trust in trying new things is growing. We're so proud of both of you for taking it slow and building that trust.
We’re glad you’re finding the videos helpful and love that you can review them as needed. Keep up the amazing work with Blue and thank you for choosing Pettable!
Reviewed Sept. 5, 2024
I had a great experiance. The process was easy and fast. I had the document I needed the same day as the visit with the doctor. Well worth the money. I would recommend to anyone needing an ESA letter. From scheduling to receiving the requested documents was 2 days. So worth it to have my EVA'S.
Thank you for your wonderful feedback, Jamie! We're thrilled to hear that you had such a great experience and found the process easy and fast. It’s fantastic that you received the document you needed on the same day as your doctor’s visit and that everything was completed within two days.
Your recommendation means a lot to us, and we’re glad you found it well worth the money. Thank you for trusting Pettable with your ESA needs!
Reviewed Sept. 2, 2024
I love how fast I got my girl's letter! Emily was on top of it. She said she'd have it to me by the end of the day, and she definitely kept her word. Thank you! I really appreciate you guys making sure my baby is able to stay with me.
Thank you for your wonderful feedback. Miranda!
We're thrilled to hear that you received your ESA letter so quickly. It's great to know that Emily was on top of everything and delivered as promised.
We’re glad we could help ensure your baby can stay with you. Your appreciation means a lot to us! Once again, thank you for choosing Pettable!
Reviewed Aug. 28, 2024
There was an initial issue after paying for my renewal, where the renewal scheduling wasn't available. The ticket I made was replied to within 24 hours though, and the issue was resolved. I would definitely suggest pettable to anyone looking to get an ESA letter.
Thank you for sharing your experience, Brett!
We're sorry to hear about the initial issue with your renewal scheduling, but we're glad it was resolved promptly. We appreciate your understanding and are happy to know that our team responded quickly and efficiently.
Your recommendation of Pettable means a lot to us, and we're grateful for your trust!
Reviewed Aug. 28, 2024
It was a smooth and easy process. Also a great benefit to be able to use a HSA for this as well. Highly recommend for efficiency. Provider appointment had great variety of dates/times for the assessment and was able to get ESA letter made same day as the phone assessment.
Thank you for your wonderful feedback, Morgen!
We're delighted to hear that the process was smooth and easy for you. It’s great to know that being able to use your HSA was a valuable benefit. We're also pleased that you found the scheduling options convenient and that your ESA letter was made the same day as your phone assessment.
Your recommendation for our efficiency means a lot to us. Thank you for choosing Pettable!
Reviewed Aug. 28, 2024
When I needed to add one more cat, they were able to do it in less than 24 hrs!! Will be using again for my babies. I have a therapist but she is a social worker so legally she cannot write letters so Pettable was awesome. Gina was really nice and understood my situation and also understood me being up late for my job!
Hi Diana! Thank you for your fantastic review!
We’re thrilled to hear that we could quickly add another cat to your ESA letter within 24 hours. It’s great to know that Gina was nice and understanding, especially with your unique situation and late work hours.
We’re glad we could assist when your therapist couldn’t, and we look forward to helping you again in the future with your fur babies. Thank you for choosing Pettable!
Reviewed Aug. 25, 2024
I looked around for many companies about getting my dog to be my Esa and Pettable was the only one I felt comfortable with for me and my fur baby where I didn't feel like it was a scam. It was quick and affordable. The next day I had already spoken with a therapist and got approved. Thank you pettable for a great experience.
Thank you so much for sharing your experience, Debbie!
We're delighted to hear that you felt comfortable and supported throughout the process with Pettable. It’s wonderful to know that we could provide you with a quick and affordable solution for your ESA needs. If you have any more questions or need further assistance, we're always here to help.
Thanks again for choosing Pettable and for your positive feedback!
Reviewed Aug. 25, 2024
I enjoyed how the details were passed along but at the same time didn’t take all day. I will have to check into the travel training guidelines before traveling. Knowing what can be asked and what can’t will be a huge help. Thank you for making this more enjoyable and I look forward to more training down the road.
Thank you for your feedback, Brad!
We’re glad to hear that you found the process efficient and enjoyable. Understanding travel training guidelines is crucial, and we're here to support you with any questions you might have. If you need further assistance or information in the future, please don’t hesitate to reach out. We're excited to help you with your training needs!
Once again, thank you for choosing Pettable!
Reviewed Aug. 24, 2024
I am as Happy as can be!!! We set up a time and date for an interview and you called precisely at that appointed time. When you called you made me feel very comfortable. I received the documents exactly when you said they would arrive and the documents were well received by my landlord. Thank You for helping me bring my beautiful kitty Sofia home with me. J. **
Thank you for your joyful feedback, J!
We’re thrilled to hear that everything went smoothly and that you felt comfortable during the interview process. It's wonderful to know that the documents were delivered as promised and were well received by your landlord.
We’re delighted that we could help you bring your beautiful kitty Sofia home with you. Your happiness means the world to us! Thank you for trusting Pettable for your ESA needs!
Reviewed Aug. 24, 2024
My experience was very pleasant. The licensed professional helping me was great and she was understanding. My new apartment wanted a letter within two days so I needed the results quickly and they were on top of it. I recommend Pettable for all your ESA needs. Thanks again Pettable, you are awesome!
Hi Stephanie,
Thank you for your kind words! We're delighted to hear that your experience was pleasant and that the licensed professional was understanding and helpful. It's great to know that we could meet your need for a quick turnaround on the letter for your new apartment.
We appreciate your recommendation and are glad we could assist you with your ESA needs. Thanks again for choosing Pettable!
Reviewed Aug. 24, 2024
I just want to say thanks Pettable for your help with my ESA letter. I recommend 100%. They are serious and trusted. My ESA was accepted very quickly. They email to the provider. She answered quickly.. Now I’m better time with my 3 animals support.. Thank you so much.
Thank you for your wonderful feedback, Ivana!
We're thrilled to hear that your ESA letter was accepted quickly and that you’re enjoying a better time with your three support animals. Your recommendation and trust mean a lot to us.
Thank you for choosing Pettable, and we’re glad we could help!
Reviewed Aug. 23, 2024
Fast, easy (if you already have a diagnosis), and responsive -- I signed up for the service on a Thursday or Friday, had an appointment the following Monday, and received the ESA letter that same day. There was a mistake on the letter, and the Dr. corrected it within an hour. My landlord accepted the letter as well, although I was a little worried because the email listed was "support@pettable.com." If I would make one change, it would be to switch that, but all's well that ends well.
Thank you for sharing your experience, Marisa!
We're glad to hear that the process was fast and easy, and that you received your ESA letter promptly. It’s great to know that the mistake on your letter was corrected quickly and that your landlord accepted it.
We appreciate your suggestion regarding the email address, and we’ll certainly take that into consideration. Your feedback helps us improve, and we’re glad everything worked out well in the end. Thank you for choosing Pettable!
Reviewed Aug. 22, 2024
Pettable was a great help and everyone was very responsive to my needs. Would recommend them to everyone who needs help with an ESA. Thank you for helping me keep my sanity! My quality of life is already getting better not have to worry about living arrangements. Thank you Pettable
Hi Jeff,
Thank you for your kind words! We're thrilled to hear that Pettable was a great help and that our team was responsive to your needs. It's wonderful to know that your quality of life is improving and that you no longer have to worry about living arrangements.
Your recommendation means a lot to us, and we're grateful for the opportunity to assist you. Once again, thank you for choosing Pettable!
Reviewed Aug. 20, 2024
Navigating the website was really quick and easy. My doctor was also very understanding and helpful and was quick about getting me approved. The entire experience went smoothly. I definitely recommend Pettable for anyone looking to register their fur babies as an ESA. Pettable definitely saved me and my Bella from homelessness.
Hi LaFrance,
Thank you for sharing your experience with your renewal letter! We're thrilled to hear that navigating our website was quick and easy, and that your doctor was understanding and helpful. It’s wonderful to know that the entire process went smoothly and that Pettable was able to assist you and Bella.
Your recommendation means a lot to us, and we’re grateful for the opportunity to help. Once again, thank you for choosing Pettable!
Reviewed Aug. 20, 2024
At the recommendation from my son (who also used Pettable), I used Pettable to obtain my ESA letter. The online process was super easy and user friendly, and the required call with one of their therapists was pleasant. My son's apartment community asked for more clarification as to why each specific cat he owns served as an emotional assistance animal. He said he reached back out to his therapist at Pettable and she quickly provided him with the documentation he needed. I would highly recommend Pettable!
Hi Colleen,
Thank you for sharing your positive experience with Pettable and for trusting us based on your son’s recommendation! We're delighted to hear that the online process was super easy and user-friendly and that your call with the therapist was pleasant.
It's great to know that when your son needed additional clarification for his apartment community, the Pettable therapist quickly provided the necessary documentation. We appreciate your recommendation and are glad we could meet your needs!
Reviewed Aug. 18, 2024
I did a screening with a licensed therapist at Pettable. I had to open up about certain triggers and what those make me feel. She also asked me about our dog, if I could handle the training and if he would be a good candidate. I shared his behavior and what he's used to seeing and she was agreeing to it. She said, “He has the behavior. He's not hyperactive. He's people-friendly, but he focuses on you, mostly. Those are good qualities.” She explained to me the following steps and what it would take.
For the basic training, he had to know how to keep his attention on me even if there were distractions around. For the PSD training, it was a little more rigorous. We had to condition him to still have his focus on me and still be able to do the “Sit,” “Come,” “Stay,” which he already knew how to do. Now, he's ESA-licensed. He is PSD-certified as well, so he can come along with me during travels and when I have to fly on planes. There was one occasion where we picked up my parents from an airport. He was very calm and near me the whole time. There was a luggage that fell. It was a pretty big one but he just got out of the way and still looked at me. Pettable is good. I spoke to another friend of mine who she did training with her dog with a different company but her dog is still limited on certain places. I told her about Pettable and she is considering going to Pettable for their next dog.
Hi Anggy,
Thank you for sharing your detailed experience with Pettable! We're thrilled to hear that your screening with our licensed therapist was so positive and that your dog is now both ESA-verified and PSD-certified. It’s wonderful to know that he’s doing so well with his training and that he remains calm and focused, even in challenging situations.
We’re glad our service has been beneficial for you, especially during your travels. It’s great to hear that you’ve recommended Pettable to your friend, and we appreciate your trust in us.
Thank you for choosing Pettable, and we’re here to support you and your dog every step of the way!
Reviewed Aug. 17, 2024
I had my renewal appointment on 7/31/24, but have yet to receive a response of a new document in your website nor notification in my email from the doctor yet. Waiting on this document to complete an application for a new apartment & cannot complete without it. I’m planning to move by the end of this month. Please hurry!
Hi Crystal,
Thank you for bringing this to our attention, and I apologize for the delay. We understand how urgent this is, especially with your upcoming move. I’ll ensure that your renewal document is expedited and sent to you as soon as possible.
Please reach out to our customer support team directly at support@pettable.com so we can prioritize your request and provide the necessary updates.
Thank you for your patience, and we’ll work quickly to resolve this.
Reviewed Aug. 16, 2024
Being able to have my Emotional Support Animal Milo My Best Friend to be by my side every day is priceless. And to know that I will have continued support through Pettable is another part of the support that will help with my future. It is so important to have the security to allow the future to be secure. Thank you.
Thank you for sharing your heartfelt experience, Amie!
We’re thrilled to hear that having your Emotional Support Animal, Milo, by your side every day is so meaningful to you. Knowing that Pettable can continue to support you and provide the security you need for the future is incredibly important to us.
Your words remind us why we do what we do, and we’re grateful to be a part of your journey. Thank you for choosing Pettable!
Reviewed Aug. 16, 2024
It was hard to contact my designated professional, and I had to reschedule as they didn’t pick up the phone or leave any context to reschedule. There have been no status updates since the rescheduled meeting, nor a copy of the letter sent (nor the original letter sent out), with the pre-lease meeting bearing down hard on a due date. I was, and at time of writing, left entirely in the dark.
Hi Lennon,
Thank you for sharing your concerns, and I sincerely apologize for the difficulties you've encountered. We understand how important timely communication and updates are, especially with a deadline approaching.
Please know that this situation is not reflective of the service we aim to provide. We are committed to resolving this issue for you immediately. I recommend reaching out to our customer support team at support@pettable.com so we can expedite the process and ensure you receive the necessary documentation as soon as possible.
We appreciate your patience and understanding, and we’re here to assist you every step of the way.
Reviewed Aug. 14, 2024
The call was prompt & courteous & a lot less stressful than I thought it would be..!! This letter will come in handy when looking for a new place since I have to relocate in the near future..!! I’m glad they have such a convenient & resourceful way such needs.
Hi Dale, Thank you for sharing your experience!
We're glad to hear that the call was prompt, courteous, and less stressful than expected. It's great to know that the letter will be helpful as you look for a new place.
We're pleased that our service provided a convenient and resourceful solution for your needs. Thank you for choosing Pettable!
Reviewed Aug. 13, 2024
My experience with Dr. Eileen K. **, she is a kind and reliable person, excellent person, very sweet, I consider her like a friend, she listens carefully to what I tell her and I recommend her 100%, I have used her for my pet letter for the last two year and I will keep still using her for the year to come, I really enjoy talking to her and that’s why I recommend her so much.
Thank you for your heartfelt review, Anabel! We're delighted to hear that your experience with Dr. Eileen has been so positive. It's wonderful to know that she is kind, reliable, and attentive and that you feel comfortable and supported during your conversations with her.
We appreciate your trust in her over the past two years and are glad to hear that you'll continue to use her services in the future. Your recommendation means a lot to us. Thank you for choosing Pettable!
Reviewed Aug. 13, 2024
Thank you so much for saving a part of our family and that is very dear to us. Midnight is our amazing cat and truly is our emotional support pet. He's always there when we need him. He knows when we're sad, glad, mad so on. Thank you Pettable you saved us at a time when we needed him most. We lost him for a while when he was being fostered, but now we have him back again, thanks to Pettable.
Hi Chris, thank you for your feedback! It's heartwarming to hear that Midnight is back with you and providing the support you need. We're glad we could help during such an important time. Thank you for sharing your story, and we're thrilled that Pettable could play a role in reuniting you with Midnight!
Updated review: Aug. 13, 2024
Since leaving this review, Pettable has responded and is issuing a refund. Pettable has a 100% money back guarantee if your letter is denied. At the time, I had a hard time navigating the site to request the refund, so I’m not sure how I was supposed to go about that. I still do not appreciate the unexpected “form fee” required for extra questions. Especially after having paid $199. I think Pettable could have been more upfront about that. But all in all, I will be revising my review from 1 star to 4.
Original Review: Aug. 13, 2024
Pettable had good reviews and a lot of the landing pages sent me there because it said that it was more legit. But I’m not happy with my experience. I lived in Idaho and moved to Florida and I wanted to get a new ESA letter within Florida because I couldn't have one from Idaho. So, I went through Pettable. Dealing with the reps from Pettable was fine at first until they started getting very short about my request for an extra form question. In order to get just a signature and ask one more question, they wanted extra fees, which was dishonest. And even though my letter was not accepted, I wasn't refunded in any way. It didn't work and I ended up having to go to my doctor. A better refund policy from Pettable, if it doesn't go through, would be nice.
Hi Grace,
Thank you for updating your review and sharing your experience with us. We’re glad to hear that the refund process is now in motion and appreciate your understanding of our 100% money-back guarantee. We apologize for any confusion regarding navigating the site to request the refund, and we’ll work on making that process clearer for our customers.
We also value your feedback regarding the unexpected form fee and will strive to be more transparent about additional costs in the future. Your satisfaction is important to us, and we’re grateful for the opportunity to address your concerns.
Reviewed Aug. 13, 2024
Everything was great in my experience with Pettable. They have a good price and they are more affordable compared to others. This is my first time trying it and it was an easy experience. I feel like as a first-time user, I had reassurance knowing that if the letter didn't work out, there was a refund option. That helped me choose them over somebody else. I met with this therapist and it was credible. In every communication I had, they answered every question.
Hi Jessica,
Thank you for sharing your positive experience with Pettable! We're thrilled to hear that you found our service affordable and easy to use, especially as a first-time user. It’s great to know that our refund option provided reassurance and helped you choose us.
We're also glad that your interactions with our team were helpful and that all your questions were answered. Your satisfaction is very important to us. Once again, thank you for choosing Pettable!
Reviewed Aug. 13, 2024
I heard from a friend that Pettable was what they used and they had a good experience so I went with them. It was great with their rep and she was very friendly. I had a good experience and the paperwork works for my apartment complex. I would continue to recommend it to friends as well.
Hi Emma,
Thank you for choosing Pettable based on your friend’s recommendation! We're thrilled to hear that you had a great experience with our representative and that the paperwork worked for your apartment complex.
We appreciate your recommendation and are glad to know you had a positive experience!
Reviewed Aug. 13, 2024
It seemed really quick and easy with Pettable and they offer some discounts during the beginning of the year, which was helpful since I'm a student so I chose them. Then, I asked for a refund recently and their reps were really nice and it was really smooth. Having an emotional support animal has made it a lot more comfortable for me, especially being away from home and it gives me something to focus on besides my anxiety and stress.
Hi Lillianna,
Thank you for sharing your positive experience with Pettable! We're glad to hear that the process was quick and easy and that our discounts were helpful for you as a student. It’s wonderful to know that having an emotional support animal has brought you comfort and helped you manage your anxiety and stress while being away from home.
We’re also pleased that your refund request was handled smoothly and that our representatives provided excellent service. Your satisfaction is important to us. Thank you for choosing Pettable!
Reviewed Aug. 12, 2024
Dr. ** was fantastic. A very attentive therapist who demonstrated the perfect balance between compassion and professionalism. I highly recommend her in this capacity. With sincere gratitude for the important supportive services that you provide. There are multiple "fake" sites and services claiming to provide legitimate ESA documentation. Pettable is the only service that I would endorse.
Thank you for your heartfelt feedback, Kathleen! We're thrilled to hear that our doctor provided such attentive and compassionate care, striking the perfect balance between compassion and professionalism. Your recommendation of her and Pettable means a lot to us.
We take pride in offering legitimate and supportive ESA services, and we’re grateful for your trust in us. Once again, thank you for choosing Pettable!
Reviewed Aug. 11, 2024
I had a great experience working with Pettable to register my 2 dogs as ESAs for housing purposes. I was nervous about having to tell someone all of my issues and try and justify how important my dogs were for my well-being. But the process was super smooth and non-invasive, other than filling out questionnaires. Marvy was very nice and professional, and she did a great job of keeping me in the loop and doing the approval. My landlord uses PetScreening and this ESA letter worked perfectly! Highly recommend.
Thank you for sharing your experience, Cristian!
We're delighted to hear that the process of registering your two dogs as ESAs was smooth and non-invasive. It's great to know that Marvy provided professional and supportive service, keeping you informed throughout.
We're glad the ESA letter worked perfectly with your landlord’s PetScreening process. Your recommendation means a lot to us! Thank you for choosing Pettable!
Reviewed Aug. 9, 2024
Amazing experience, everything was very user friendly. I filled out all the information needed and requested extra documentation via email and the response was quick and easy to follow. I was able to get everything done on the website, the documentation came very quickly and was very affordable for our family, Dr. ** was amazing, very friendly and professional.
Hi Beverlyann,
Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing and user-friendly experience with Pettable. It’s great to know that the process was quick, affordable, and easy to follow, and that our clinician provided friendly and professional service.
Your satisfaction is our top priority, and we’re glad we could meet your needs. Thank you for choosing Pettable!
Reviewed Aug. 9, 2024
Pettable is a great choice for those looking to have your pets serviced as ESA animals. It was an easy and simple process. You fill out a few forms and within a week you will have an appointment to speak with a licensed professional. Once that happens they will tell you if you were approved. The best thing about pettable is that it is 100% refundable if you are not approved.
Hi Rickita! Thank you for sharing your positive experience with Pettable! We’re glad to hear that you found the process easy and straightforward. It’s great to know that our 100% refund policy provided peace of mind, and that you were able to speak with a licensed professional so quickly.
Your satisfaction means a lot to us, and we appreciate your recommendation. Once again, thank you for choosing Pettable!
Reviewed Aug. 7, 2024
This was very easy to work through and I did not feel judged in any way. Very helpful information as well. The people were very nice, and the forms were easy to submit. They also gave other tips that may become helpful as well. I would recommend them for anyone that may need this service.
Thank you for your kind review, Rogena! We’re delighted to hear that you found the process easy and felt no judgment throughout. It’s wonderful to know that the information was helpful, the forms were easy to submit, and the team provided additional tips.
Your recommendation means a lot to us, and we’re glad we could assist you. Once again, thank you for choosing Pettable!
Reviewed Aug. 7, 2024
We emailed and sent a certified letter. I will advise Pettable when we get a reply. Thanks for your help.
Hi William, Thank you for updating us on your situation. We understand how important this matter is to you, and we’re here to support you every step of the way. It’s good to hear that you’ve submitted your request for reasonable accommodations and followed up with both an email and a certified letter.
Please keep us informed on any developments, and don’t hesitate to reach out if you need further assistance. We’re hopeful that you’ll receive a positive response soon.
Thank you for choosing Pettable.
Reviewed Aug. 5, 2024
From the detailed way they requested information, to certifying my four kids (My klitties) and my therapist is amazing, very understanding, and understands that my fur babies keep me here, tethered to this plane of existence. Without them, there is no need to be here. Trish is so wonderful to speak with, and if need be, I can schedule another appointment with her.
Thank you for sharing your heartfelt experience, Bonnie!
We’re so glad to hear that the process was thorough and that your therapist, Trish, has been amazing and understanding. It’s touching to know how much your kitties mean to you and that they play such an important role in your life.
We’re grateful to have been able to assist in certifying your four fur babies and are pleased that Trish has been so wonderful to speak with. Please don’t hesitate to reach out if you ever need another appointment. Once again, thank you for choosing Pettable!
Reviewed Aug. 5, 2024
The experience was great. The therapist they connected me with understood my conditions and gave me valuable insights as to what having an ESA dog could do to better my condition. This is a great service and they walk you through every step of the process. I will be recommending this service to others in need. Thanks Pettable!
Thank you for your wonderful feedback, Kevin! We’re thrilled to hear that your experience was great and that the therapist provided valuable insights into how having an ESA dog could benefit your condition. It’s great to know that you found the service helpful and that we were able to guide you through every step of the process.
Your recommendation means a lot to us, and we’re glad we could support you. Thank you for choosing Pettable!
Reviewed Aug. 4, 2024
The doctor was most helpful and helped me expedite the process. The ESA letter was accepted by my new apartment community. I saved $300 in deposit fees, and $35 monthly rental fee for my cat. I highly recommend this company. Dr. ** was easy to talk to, and the whole process went smoothly.
Hi Linda! Thanks for writing in! We're delighted to hear that the doctor was helpful and expedited the process for you. It's wonderful to know that your ESA letter was accepted by your new apartment community, saving you in deposit and monthly rental fees.
Your recommendation means a lot to us, and we're glad the process went smoothly and that our clinician was easy to talk to. Thank you for trusting Pettable for your ESA needs!
Reviewed Aug. 3, 2024
I did not feel judged and it was a super simple process. People tend to look down on ESA's so I was nervous to get it for my cat even though she truly helps. The clinician was very nice and made me feel comfortable talking to her. I would absolutely recommend Pettable to anyone looking to get their animal registered.
Thank you for sharing your positive experience, Melissa! We're glad to hear that the process was super simple and that you didn't feel judged. It's wonderful to know that the clinician made you feel comfortable and supported in getting your ESA for your cat.
Your recommendation means a lot to us, and we're pleased to have been able to assist you. Once again, thank you for choosing Pettable!
Reviewed Aug. 3, 2024
The communication throughout the entire process was great. I was well informed and the counselor put me at ease, answered all my questions and concerns and facilitated the process. Everything I needed was delivered in time to transition to my college life and my new apartment. Thank you for assisting with my fur family needs.❤️
Hi Hailey,
Thank you for your wonderful feedback! We're delighted to hear that the communication throughout the process was great and that our counselor was able to put you at ease by answering all your questions and concerns. It's fantastic to know that everything you needed was delivered on time for your transition to college life and your new apartment.
We’re grateful for the opportunity to assist with your fur family needs. Thank you for choosing Pettable.❤️
Reviewed Aug. 3, 2024
I am so impressed how easy Pettable made this for me, I now have 2 baby puppies that I adore and give me so much emotional support and entertainment. Talking to your licensed therapist was helpful and I learned a few things about myself. Thank you to the whole Pettable Team.
Hi Havala,
Thank you for your wonderful feedback! We're thrilled to hear that Pettable made the process easy for you and that you now have your two baby puppies providing you with emotional support and companionship. It’s great to know that your conversation with our licensed therapist was helpful and insightful.
We appreciate your kind words and are delighted to have been able to support you. Thank you for choosing Pettable and for expressing your gratitude to our team!
Reviewed Aug. 3, 2024
Pettable is a life saver. In almost everything I do, I research and research before making a decision. During my research I found that Pettable was one of the most recommended if not the most recommended service out there. After becoming a member and using Pettable, I now see why. Their website is easy to use and understand. They offer a wide range of services at an affordable price. Their staff is professional, knowledgeable, understanding of your needs, and eager to help you. For over a year now I've used Pettable and can't see myself using anyone else.
Thank you for your wonderful review, LaWayne! We're delighted to hear that your research led you to choose Pettable and that your experience has been so positive. It's great to know that you found our website easy to use, our services affordable, and our staff professional and understanding of your needs.
Your trust and satisfaction mean a lot to us, and we're thrilled to have been able to support you for over a year. Thank you for choosing Pettable and for sharing your experience!
Reviewed July 31, 2024
Thanks to Pettable I was able to keep both my little girls, my furry dog and my beautiful cat in my new rented house. The process was very easy and fast. I got my certificate in about 48 hours. Probably my only complaint is to write a very long review. I think awesome is more than enough. Thank you Pettable
Hi Claudia! Thank you for sharing your positive experience with Pettable! We're thrilled to hear that you were able to keep both your furry dog and beautiful cat in your new rented house. It's great to know that the process was easy and fast, and that you received your certificate in about 48 hours.
We appreciate your feedback about the review length. Your satisfaction is what matters most to us.
Thank you for choosing Pettable!
Reviewed July 31, 2024
April was really easy to talk to and asked very helpful questions. She was the same therapist I spoke to to get my ESA last year, so we already had formed a relationship, so it was nice to be able to have that background. I was able to elaborate on how my mental health changed in the past year, like starting medication, and how my ESA helped me through it.
Hi Xander,
Thank you for your wonderful feedback! We're delighted to hear that you had another positive experience with April and that her familiarity with your situation helped you feel comfortable and understood. It's great to know that you could elaborate on how your mental health has changed over the past year and how your ESA has been a support to you.
We appreciate your trust in Pettable and are glad we could continue to assist you.
Reviewed July 31, 2024
My therapist was AMAZING, so sweet and kind and understood me very well. I was worried about getting “scammed” but this website is 100% legit and I’m super satisfied with my experience and will use again when I need to have my ESA letter updated again for next semester. Thank you for everything Pettable website and my therapist that helped me!
Thank you for sharing your positive experience, Isabella! We're delighted to hear that your therapist was amazing, sweet, kind, and understanding. It’s great to know that you felt reassured and satisfied with our legitimate service.
We're thrilled to have earned your trust and look forward to assisting you again when it's time to update your ESA letter for next semester. Thank you for choosing Pettable!
Reviewed July 29, 2024
Pettable didn't answer my questions. They gave me something I didn't need. All I wanted was an emotional support dog, and I got paperwork for housing. I don't need paperwork for housing. I need to have documentation showing he's an emotional support animal. I paid $250 for this horrible experience. I disclosed everything to them, all our personal information, and I didn't hear back from them. They didn't listen to what I needed. I was not happy at all.
Hi Renee,
I'm truly sorry to hear about your experience. We strive to meet the needs of all our clients, and it's clear we fell short in your case.
I apologize for the misunderstanding and any inconvenience it has caused. It seems there was a miscommunication about the type of documentation you needed. We want to make this right for you.
Please contact our customer support team directly so we can address your concerns and provide the appropriate assistance. Your satisfaction is important to us, and we want to ensure you receive the right documentation for your emotional support dog.
Reviewed July 29, 2024
Super easy process, filled out a form, set up an appointment and got a call from a local doctor, from there it took about 3 days until we got the ESA, it came in and we sent it over to our housing, it was approved quickly and easily and we are all set up with our ESA!
Thank you for sharing your positive experience, Megan!
We're delighted to hear that you found the process super easy and efficient. It's great to know that everything from filling out the form to setting up the appointment and receiving your ESA letter went smoothly.
We're glad your housing approval was quick and seamless, and that you are now all set up with. Thank you for choosing Pettable!
Reviewed July 28, 2024
Pettable is trustworthy and I use them for my emotional support animal because of their availability. Aside from that, their process is more simple and secure. They send me some forms for me to answer then they give me a call and ask me some questions. Some of them are similar to the form and some of them are completely different. Their reps are good and I like the way that they respect and treat us. I really enjoy their service. Also, their website is pretty easy to use and it wasn't anything too wild. I've renewed with Pettable a couple times, and their price is pretty fair even though I don't know why I didn't really get the discount after I renewed.
Hi Thais,
Thank you for your detailed feedback and continued trust in Pettable! We're glad to hear that you find our process simple, secure, and trustworthy. It's great to know that our representatives treat you with respect and that you enjoy our service.
We appreciate your comments about the ease of use of our website and your satisfaction with our fair pricing. We apologize for any confusion regarding the discount after renewal. Please contact our customer support team, and we'll be happy to assist you with this matter.
Your satisfaction is important to us, and we look forward to continuing to serve you. Once again, thank you for choosing Pettable for your ESA needs!
Reviewed July 27, 2024
Tasha was wonderful, my landlord had to have the ESA letter right away, I contacted her and instead of waiting 48 hrs she was very sweet and said I will take care of it now! So we were able to get the new house!! She even congratulated us on the new home! I see a lot of people say these are fake, it is NOT we do not have to pay a pet deposit or the monthly pet rent for our emotional support dog we love so much!!
Thank you for your wonderful review, Tina!
We're thrilled to hear that Tasha was able to assist you promptly and that her quick response helped you secure your new home. Congratulations on your new place!
It's great to know that your ESA letter saved you from paying a pet deposit and monthly pet rent for your beloved emotional support dog. Your satisfaction and kind words about the authenticity of our service mean a lot to us. Thank you for choosing Pettable!
Reviewed July 27, 2024
The reps were very nice and helpful. I was going through a tough time and they even gave me some advice on therapy and a support line. They were very caring. The service was great and I'm very thankful to have talked to them that day. I ended up not needing Pettable as much because I didn’t have to go to this rental place I was gonna rent from. But it worked for qualifying my dogs and just for that and the documents, I appreciate that. It is good to have.
Thank you for sharing your experience, Michael!
We're glad to hear that our representatives were nice, helpful, and caring during your tough time. It's wonderful to know that their advice on therapy and support lines was beneficial to you.
Even though you didn't end up needing Pettable as much due to your change in rental plans, we're pleased that the service and documents were helpful for qualifying your dogs. Your appreciation means a lot to us. Thank you for choosing Pettable!
Reviewed July 27, 2024
I found Pettable online. I answered the necessary questions and the total process took a half an hour. It's a very easy process and I'm glad I found them and use them.
Hi Kathy,
Thank you for your positive feedback! We're delighted to hear that you found Pettable online and that the process was quick and easy, taking only half an hour. We’re glad that you had a smooth experience and chose to use our service.
Your satisfaction means a lot to us. Once again, thank you for choosing Pettable!
Reviewed July 25, 2024
Registering for ESA letters with PETTABLE was easy and all I needed to do was fill out some information about my pets. Within 48 hours the psychologist called me and within 48 hours after that I had the letter for both my dog and cat for one price. The apartment complex to where I am moving accepted the letter which has saved me $1000 in pet deposits. Thank you so much.
Hi Jacqueline,
Thank you for your wonderful feedback! We're thrilled to hear that the process of registering for ESA letters with Pettable was easy and efficient. It's great to know that you received your letters for both your dog and cat within such a short time frame and that your apartment complex accepted them.
We’re delighted that our service helped you save in pet deposits. Your satisfaction and savings mean a lot to us. Thank you for choosing Pettable!
Reviewed July 24, 2024
Very prompt and helpful prior to appointment. They verified that they were a reputable business and not a scam. Very patient as I'm older and computer stuff can be tricky and they professionally walked me thru the parts I needed help with. The evaluation was professional and on schedule. The ESA letters were promptly delivered to me. Great company so far.
Thank you for your wonderful review, Joy!
We're glad to hear that our team provided the support and reassurance you needed throughout the process. It's great to know that we were able to assist you with the technology and ensure everything went smoothly. We appreciate your feedback on our professionalism and timeliness.
If you have any more questions or need further assistance, please don’t hesitate to reach out. Once again, thank you for choosing Pettable and for your kind words!
Reviewed July 23, 2024
The process was made very easy by the folks at Pettable. It was efficient and result oriented as well as very timely. I recommend them very strongly. They connected me with a counselor who contacted me directly and issued my letter very promptly. The whole process was very satisfactory and painless. I was very grateful for their assistance and I was very pleased with their interest in my situation.
Thank you so much for your feedback, David!
We're delighted to hear that you found the process with Pettable to be easy, efficient, and timely. It’s great to know that our counselor’s direct contact and prompt issuance of your letter met your expectations.
We’re here to help if you need anything else, and we truly appreciate your strong recommendation. Thanks again for choosing Pettable!
Reviewed July 22, 2024
I was walked through the process and timing of phone call, etc. Reminders of the call, professionalism of the practitioner and her desire to ensure all items in my ESA letter were accurate was appreciated. And she called exactly at our appointment time! The letter arrived in a timely manner. Thanks so much!
Hi Gretchen,
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated the clear communication and professionalism of our team. Ensuring that everything in your ESA letter was accurate and arriving on time is a top priority for us, so we're glad it all went smoothly. If you ever need further assistance or have any questions, don't hesitate to reach out.
Thanks again for choosing Pettable!
Reviewed July 22, 2024
I did my research and after reading other great experiences with Pettable I moved forward with them. They offer plenty of appointments that can fit around your schedule. The phone call was no more than 15 minutes answering questions of your life experience and why you can benefit from having your pet ESA certified. After being approved I received my letter the next hour. Great experience. I would and have recommended to many friends, family and coworkers if they find themselves in need. Thank you Pettable!
Thank you for sharing your fantastic experience, Katie!
We're delighted to hear that you found our service convenient and efficient, fitting well around your schedule. It's great to know that the phone call was concise and that you received your letter promptly after approval.
Your recommendation to your friends, family, and coworkers means a lot to us. We're glad we could provide you with the support you needed.
Thank you for choosing Pettable!
Reviewed July 21, 2024
The follow up to fill out the forms after I originally signed up was great. When I responded with questions about my consultation, they were answered almost immediately. The consultation was very thorough and the therapist was very friendly and wonderful to talk to. She explained everything to me and told me exactly what to expect over the next 30 days. I was worried it was going to be a complicated process, but it couldn't have been easier! I'm so grateful for Pettable and their team!
Hi Leah,
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Pettable was smooth and that the follow-up process was efficient. It's great to know that your questions were answered promptly and that your consultation was thorough and enjoyable.
We’re glad the therapist provided clear explanations and set the right expectations for the next 30 days, making the process straightforward and stress-free. Your gratitude means a lot to us, and we're delighted to have been able to assist you. Once again, thank you for choosing Pettable!
Reviewed July 20, 2024
I have several mental health conditions that make it hard for me function throughout the day. I'm unable to take enough medications to deal with them all. My cats are an essential part of what makes my life comfortable. It's hard to find a place to rent when you have three cats. Pettable has made it possible for me to find a good home where me and my cats can live without worrying about random pet policies. My representative, Julian **, and my counselor, Rochelle **, were amazingly supportive. I can't express enough gratitude for their assistance. I highly recommend their services.
Thank you for sharing your heartfelt experience, Bryan!
We’re deeply moved to hear how much your cats mean to you and how Pettable has helped you find a home where you can live comfortably with them.
We’re delighted that Julian and Rochelle provided the support and assistance you needed. Your kind words about their support mean a lot to us, and we're glad to have made a positive impact on your life.
Your recommendation is greatly appreciated. Thank you for choosing Pettable!
Reviewed July 19, 2024
I tried getting an ESA letter through her therapist. My therapist primary doctors and I kept getting told no they can't write one. I then started asking around where other people had gotten theirs and one of my coworkers told me about you. The process was super easy and I appreciate the support. I did not believe in such a thing as emotional support animals. However, after watching my daughter with the dog that we were fostering, I get it. I appreciate that you are there and that your price was very reasonable. Thank you so much for helping us be able to keep our member of our family and our emotional support animal.
Thank you for sharing your experience, LaTisha!
We’re delighted to hear that you found our process super easy and supportive. It’s wonderful to know that we could help you obtain an ESA letter after other attempts were unsuccessful.
We're glad that your perspective on emotional support animals has changed and that you’ve seen the positive impact they can have. It’s heartwarming to hear how your daughter has bonded with the dog you were fostering.
Your kind words about our service and reasonable pricing mean a lot to us. We’re grateful for the opportunity to help you keep your family member and emotional support animal. Thank you for choosing Pettable!
Reviewed July 18, 2024
Being new to the whole experience, the online site was easy to manage and navigate throughout the whole process. They were prompt to respond whether it being an email, text, or phone call. The certified psychologist was real attentive to your needs and questions. Overall, it has been a great experience and helpful in many ways!
Hi Joseph,
Thank you for sharing your positive experience with us! We're delighted to hear that our website was easy to navigate and that we were prompt in responding to your emails, texts, and phone calls. It's wonderful to know that the certified psychologist was attentive to your needs and questions.
We're glad to have been helpful in many ways and appreciate your kind words. Once again, thank you for trusting Pettable for your ESA needs!
Reviewed July 17, 2024
This is my second time personally using Pettable for my ESA letter and I cannot say enough good things about my experience. From the fast response times from the customer care team to the care, detail and resources received from the provider I spoke with. I truly love using Pettable and will continue recommending your service to everyone.
Hi Angela,
Thank you for your heartfelt review and for choosing Pettable once again for your ESA letter! We're thrilled to hear that you had such a positive experience with our customer care team and the provider you spoke with. Your kind words about our fast response times, care, detail, and resources mean a lot to us.
We greatly appreciate your continued trust and recommendation. Thank you for being a valued member of the Pettable community!
Reviewed July 17, 2024
They did great and responded to my emails promptly. My apartments needed verification through Pet Screening and once they received my forms they needed more information from my Pettable provider. I just had to pay for the forms package after that and they verified everything once they needed more information. Thank you Pettable!
Hi Shelby,
Thank you for your positive feedback! We're pleased to hear that we responded to your emails promptly and that we were able to assist with the verification process for your apartment through Pet Screening.
We're glad that everything was verified successfully after you provided the necessary forms package. Your satisfaction is important to us, and we appreciate you choosing Pettable!
Reviewed July 16, 2024
When looking into the process of applying for the Emotional Support paperwork, I was concerned about the potential difficulties involved. After using this format, I can’t say enough about the professional and thorough assistance and guidance that I received. It was so easy and yet considerate of my needs. My doctor assigned to me was very engaged but careful to be certain that I was a candidate for the undertaking. Thank you again for making what could have been a nerve racking application into one that has brought me relief and gratitude!
Hi Cindy,
Thank you for your review! We're delighted to hear that you had such a positive experience with our service. It's wonderful to know that our professional and thorough assistance eased your concerns and that the process was considerate of your needs.
We're especially pleased that your assigned doctor was both engaged and diligent in ensuring you were a suitable candidate. Your relief and gratitude mean a lot to us, and we're glad we could make the application process smooth and stress-free for you.
Once again, thank you for choosing Pettable for your ESA needs!
Reviewed July 16, 2024
I love Pettable and will continue to use it and recommend it to my friends and family. It is easy to get set up and the person who helped me in my interview was kind and responsive when I needed to reschedule. I got sent my paperwork in a timely manner after my meeting. Thanks!
Hi Amy,
Thank you for your wonderful review! We're thrilled to hear that you love Pettable and will continue to use and recommend our service. It's great to know that you found the setup process easy and that our team was kind and responsive during your interview and rescheduling.
We're glad you received your paperwork promptly after your meeting. Your satisfaction and trust mean a lot to us. Once again, thank you for trusting Pettable for your ESA needs!
Reviewed July 13, 2024
The whole process of scheduling the session and going over my symptoms and treatments was fine. However, after I sent the letter to my landlord, he called to confirm its validity, and I was billed an extra $50. The clinic seems like a machine designed to extract every single penny they can. It’s kinda shady.
Hi Leticia,
Thank you for sharing your feedback. We're glad to hear that the initial process of scheduling your session and discussing your symptoms went well. However, we deeply regret that you had a negative experience with the additional charge for the landlord verification.
We strive to be transparent and fair with our fees, and we apologize if this was not clearly communicated. Please contact our customer support team at support@pettable.com so we can address this issue and work towards a resolution. Your satisfaction is important to us, and we want to ensure that any concerns are properly addressed. Thank you.
Reviewed July 13, 2024
She asked me the right questions and then listened to my issues and the need of a support animal. The letter arrived via email in 48 hrs as expected. I now feel supported with my pet and able to function well. I submitted the letter to the apartment office and they will comply.
Hi Orlando,
Thank you so much for your kind words! We’re glad to hear that the process was smooth for you and that the letter arrived as expected. It’s wonderful to know that you and your pet are now supported and that everything is working out with your apartment.
If you need anything else, we’re always here to help! Thank you for choosing Pettable!
Reviewed July 12, 2024
The process for getting approved was smooth and easy and very quick. The interview was to the point and was informed that I was approved before we ended the call. Highly recommend this company when involving getting your pet qualified as an Emotional Support Animal. This helped me immensely with getting my rent lowered. Again process was flawless.
Hi Susan,
Thank you for your fantastic review! We’re delighted to hear that the approval process was smooth, easy, and quick for you. It's great to know that the interview was efficient and that you were informed of your approval before the call ended.
We’re glad to hear that our service helped you with getting your rent lowered and that you found the process flawless. Your recommendation means a lot to us. Thank you for trusting Pettable for your ESA needs!
Reviewed July 12, 2024
I was happy with the people I talked to at Pettable. They were very helpful and they seemed to understand what I was going through, and that helped. They're strict here because there are so many dogs in the building, but the approval went through for me well and I've got my dog with me. Pettable's service was top-notch. I would recommend them to anyone. They're a great help, and I think almost anyone would be satisfied.
Hi Diana,
Thank you for sharing your positive experience with Pettable! We're delighted to hear that our team was helpful and understanding of your situation. It’s wonderful to know that despite the strict rules in your building, your approval went through smoothly, and you can have your dog with you.
We greatly appreciate your recommendation and kind words about our service. Your satisfaction means a lot to us. Thank you for choosing Pettable!
Reviewed July 10, 2024
The service I have received from Pettable has exceeded my expectations. Due to unforeseen circumstances, I was in need of obtaining an ESA for an in process application. The process of qualifying and preparing for my consideration was very straightforward. The BBB rating and 100% money back guarantee gave me the comfort in deciding to apply. I am glad I did...and yes, I will tell others about Pettable.
Hi Janford,
Thank you for your wonderful review! We’re thrilled to hear that our service exceeded your expectations. We’re glad the process was straightforward and that our BBB rating and 100% money-back guarantee provided the comfort you needed to apply.
Your decision to share your positive experience with others means a lot to us. Thank you for choosing Pettable!
Reviewed July 10, 2024
I’m extremely happy w my doctor and renewing my service animal letter. I’m not happy about Pettable placing legal wording all over my service letter. I understand the laws and so do other people I need to show this letter to. These instructions or legal wording should be on a separate document. Make the client acknowledge the legal wording on separate documents not on the service letter. Thank you.
Hi Charles,
Thank you for sharing your feedback and for your positive words about your doctor and the renewal process for your service animal letter.
We understand your concern and will take your suggestion into serious consideration. Ensuring our clients’ satisfaction is our top priority, and we will explore ways to improve our documents, possibly moving the legal wording to a separate page.
Thank you for bringing this to our attention, and we appreciate your understanding.
Reviewed July 10, 2024
I was a bit skeptical of getting a letter for my ESA (dog) online, but since there were good review, I gave it a shot. I’m so glad I did! The process was straightforward and quick. My therapist was also very kind and easy to talk to (for the short time you do talk). Would recommend, especially if you are short on time.
Hi Katie,
Thank you for sharing your experience! We understand that you were initially skeptical, but we’re delighted to hear that you found the process straightforward and quick. It’s wonderful to know that your therapist was kind and easy to talk to, even during a brief conversation.
We appreciate your recommendation and are glad we could assist you in a timely manner. Thank you for trusting Pettable for your ESA needs!
Reviewed July 10, 2024
Not a good company at all. They take your money and promise a letter. Still don't have a letter and I've lost the cat at the shelter. Go and see a real therapist that specializes in emotional support needs. There are no shortcuts and you will get ripped off.
Hi Samuel,
We are very sorry to hear about your experience and sincerely apologize for any distress this situation has caused. We understand how important your pet is to you, and we regret that our service did not meet your expectations.
Please contact our customer support team directly at support@pettable.com so we can address your concerns immediately and work towards a resolution. We strive to provide a high level of service and support, and we want to ensure that every customer’s needs are met.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Reviewed July 6, 2024
Michelle ** is amazing. She made an appt. for me ASAP when I wasn’t seeing any availability online. She’s thoughtful, caring and thorough. She did my initial letter and also a renewal. She covered everything I needed for my apartment and sent my letter within two days. Will use her again.
Hi Michelle,
Thank you for sharing your positive experience! We're delighted to hear that Michelle provided thoughtful, caring, and thorough service, making an appointment for you quickly and ensuring all your needs were covered. It's great to know that she helped with both your initial letter and renewal, and that you received your letter within two days.
We appreciate your continued trust in us and we look forward to assisting you again in the future. Thank you for choosing Pettable!
Reviewed July 6, 2024
Hello! My experience was quick, easy and professional. I was so pleased with the outcome. I was listened to thoroughly and all the right questions was asked and answered. Thank you for all your help and understanding the importance of me receiving my ESA for my Bella ❤️ I would for sure recommend a friend/ family,.
Thank you for your heartfelt feedback, Oquisha!
We're thrilled to hear that your experience was quick, easy, and professional. It's wonderful to know that you felt listened to and that the right questions were asked and answered. We're glad we could help you receive your ESA for Bella.
Your recommendation means a lot to us. Thank you for choosing Pettable!
Reviewed July 4, 2024
I was surprised how smoothly it went on the day of my appointment and the overall process. She called me right on time and it took only 10 minutes. It was an easy process and I was able to get the letter to my condo in time. Thank you guys so much for your help!
Hi Ellena,
Thank you for sharing your positive experience! We're so glad to hear that the process went smoothly and that your appointment was punctual and efficient. It's wonderful to know that you received your letter in time for your condo.
We appreciate your kind words and are glad we could assist you. Thank you for choosing Pettable!
Reviewed July 4, 2024
Everything was super easy to set up and understand. Setting up my appointment with them was super simple. Receiving the paperwork or anything else that needed to be done was super easy through the portal. Everyone is super helpful and they respond super quick. I would 100% recommend Pettable to a Friend.
Hi Brittany,
Thank you for your wonderful feedback! We're thrilled to hear that you found the setup process easy and straightforward. It's great to know that scheduling your appointment and handling paperwork through the portal was seamless.
We’re glad our team was helpful and responsive, and we appreciate your 100% recommendation to your friends. Thank you for trusting Pettable for your ESA needs!
Reviewed July 4, 2024
I believe it was a good idea and that many people should use this service! Our furry friends help get us through and we should not be separated. The therapist I spoke with was very nice and understanding about my situation and made the process very easy. I will most definitely be using this service again in the future and hopefully no opposing bills or laws will challenge this!
Hi Brandon,
Thank you for sharing your positive experience! We're delighted to hear that you found our service beneficial and that your therapist was nice and understanding. It's wonderful to know that the process was easy for you.
We agree that our furry friends play a crucial role in our lives, and we’re committed to ensuring that they can stay by your side. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Pettable!
Reviewed July 2, 2024
I was super anxious about the interview but I was nervous about the practitioner being judgmental. Marcy ** was who I consulted with and they were magnificent. I got an invoice for an additional fee because my apartment requested verification forms and it took me a few days to pay, Marcy did not harass me for it. Very accommodating. Amazing simple phone interview. Comforting staff and helpful technical support.
Hi Antonia,
Thank you for sharing your experience with us! We're glad to hear that Marcy provided a magnificent and non-judgmental consultation, helping to ease your anxiety.
We appreciate your understanding regarding the additional fee for the verification forms and are pleased to know that our team was accommodating and supportive throughout the process. Your positive feedback about our staff and technical support means a lot to us.
If you have any further needs or questions, please don't hesitate to reach out. We're here to help! Thank you for trusting Pettable for your ESA needs!
Reviewed July 1, 2024
Pettable was an absolute shock to me. After paying my fees they were very quick to reach out and schedule a meeting and they were even quicker to administer an ESA letter for my two pets. I am very satisfied with my letter and beyond satisfied with Pettable’s efficiency. Now I can successfully reap the benefits of having an ESA letter for rent and other things.
Hi Asia,
Thank you for your wonderful review! We’re thrilled to hear that we have exceeded your expectations and that you found our service efficient and satisfactory. It's great to know that we were able to quickly schedule your meeting and administer an ESA letter for your two pets.
We’re delighted that you can now enjoy the benefits of having an ESA letter for rent and other needs. Your satisfaction is our top priority. Thank you for choosing Pettable!
Reviewed June 30, 2024
Process was easy. Form requests were thorough to prepare me for my appointment, which was on time and performed by a kind and soothing Licensed Professional; felt at ease discussing my needs. My furbabies mattered to her and I enjoyed having the opportunity to share what they meant to me and my well-being.
Hi Selina,
Thank you for your kind review! We're thrilled to hear that the process was easy and that the form requests helped you prepare for your appointment. It's wonderful to know that our clinician was kind and soothing, making you feel at ease while discussing your needs.
We’re glad your furbabies were acknowledged and that you enjoyed sharing how much they mean to you and your well-being. Once again, thank you for trusting Pettable for your ESA needs!
Reviewed June 30, 2024
My counselor I spoke to had an attitude as soon as I answered her phone. When I told her what was going on with my paperwork she was unhelpful and rude. Other than the counselor everything else is great. Customer support is helpful and gets back to you in a timely manner.
Hi Syanne,
Thank you for sharing your feedback. We apologize for the unpleasant experience you had with the counselor. This is not reflective of the service we strive to provide. We are pleased to hear that you found our customer support helpful and timely.
We take your concerns seriously and would like to address this matter further. Please reach out to our customer support team at support@pettable.com so we can ensure your future interactions are positive and up to our standards. We'll be on the lookout for your message.
Reviewed June 28, 2024
Holly, the LCSW who wrote my letter, was, in a word, awesome. An obviously very compassionate and caring person, she went above and beyond my expectations. She wrote a good letter supporting my application to have my cats classified as emotional-support animals and, when PetScreener.com insisted on additional information, she added to the letter to make it acceptable. Again, I cannot say enough good things about Holly, specifically, and Pettable, in general, for connecting me with her. Thank you!
Hi Stephen,
Thank you for your wonderful feedback! We're glad to hear that our clinician exceeded your expectations with her compassion and dedication. It's great to know she provided a strong letter supporting your application and went above and beyond to ensure it met PetScreener.com’s requirements.
Your kind words about Holly and our team are greatly appreciated. We’re delighted to have connected you with her and to have played a part in helping your cats be classified as emotional support animals. Thank you for trusting Pettable for your ESA needs!
Reviewed June 27, 2024
My dog is a huge part of my life and mental health. We are currently in the process of moving and temporarily renting. My dog falls under many breed restricted list although he has been formally trained. Pettable has made it possible for my boy to stay with us during this transition. I’m so grateful for platforms such as this!
Hi Tamara,
Thank you for sharing your experience with us! We're so glad to hear that we have made it possible for your dog to stay with you during your move, despite the breed restrictions. It’s wonderful to know that our platform has helped keep your beloved pet, who plays a significant role in your mental health, by your side during this transition.
Your gratitude means a lot to us, and we’re glad to have been able to assist you. Thank you for trusting Pettable for your ESA needs!
Reviewed June 26, 2024
Very helpful and concise. The dr was patient and proficient. The appointment was scheduled well in advance with appropriate reminders. The appointment also took place at the scheduled time. I was surprised at how professional it was completed and the time it took to get this process started. The follow up was proficient as well with the ESA letter arriving the very next day via email.
Hi Melanie,
Thank you for your detailed and positive feedback! We're delighted to hear that you found our service helpful and concise. It's great to know that the doctor was patient and proficient, and that the appointment scheduling, reminders, and punctuality met your expectations.
We’re pleased to hear that the follow-up was efficient and that you received your ESA letter promptly via email the very next day. Your satisfaction with the process and our professionalism is highly valued. Thank you for choosing Pettable!
Pettable Company Information
- Company Name:
- Pettable
- Website:
- pettable.com
