PetSmart Reviews

I saw a coupon in store for 15.00 off puppy training but was pressed for time and thought that I would register my puppy on-line. When I was able, I went online to see that the price was 144.00, but no coupon. So went back to the store next day, to register. There was now a coupon for 20.00 off. I thought 144.00- 20.00 was 124.00. But when clerk rang it in, including GST, 140.70. I questioned and they showed me that in store training was 159.00. When I went online and showed them that the price was 144.00, they showed me that the online price was already discounted (very small printing) and 144.00 was very bold. The coupon in the store said “in-store special” which is not true if sale is online too.

Is there anything less than a star? That’s what I give them. I made an appointment for my standard poodle on Wednesday, April 19. The evening before his appointment, I was contacted by PetSmart to inform me that my preferred groomer would not be in. I was told that I could be put on the schedule for the 21st and to have him there at 8am.

Hello, Petsmart unacceptably refused to honor corporate/company online price match guarantee policy, and wasted 2+ hours over the phone with me. Tiki cat velvet mouse is advertised for $1.00 at Tikipet.com, and is not on sale at this website. Item is in stock and has many 5 star reviews. Item is exactly within every single requirement of the online price match guarantee on Petsmart.com: 1. Item in stock. 2. Item is identical product. 3. Item is on online competitor's website and not on Auction site such as Amazon, or Google. 4. Item is not a sale/closeout/discount price. Supervisors from Petsmart, Val, and Shante refused to honor price match guarantee, and were very belligerent towards me over the phone.

Prices for wet cat food at PetSmart were expensive, but competitive with Petco etc. However, I went into the Boulder store yesterday to find that the prices for their Fancy Feast Medleys had risen by 0.10 cents a can. I don’t know about you, but 10 cents is a hardship for a senior buying 2 weeks worth for 2 cats! The regular grilled Fancy Feasts also rose by 6 cents a can as well. This is price gouging pure and simple - Sadly, I had to purchase canned food that was considerably less healthy for them, so I am done with PetSmart. I will start ordering online from their competitors from now on as the prices are a bit more reasonable. Bye Bye PetSmart, you just lost a customer!

I order my pet’s food in X-mas time for same day delivery as there was sale going on so I placed order on Dec 23rd and while I didn’t receive order till Dec 27, I called customer care and they told my order was not processed because they were run out of product but surprisingly when I order same day same food without any deal it was in stock and came to me.. Again I order same day delivery on March 20, for my pet food as it was 4K points on same day delivery and again when I called on March 24 again surprisingly there was glitch and order didn’t processed.. Really…So disappointed..

Horrible experience with their grooming salon staff. Walked in yesterday to have my dog's nails done and since they were overbooked, we were offered an appointment today. They weren't satisfied with the paperwork I showed for my dog's rabies vaccine so they said no problem, they will just contact the vet. All fine, I just asked if there was any problem to call me before the appointment so we don't have to make the trip. This morning, got no call, but just to make sure esp. since the weather and roads were horrible, I called before going there and was told, "Yeah his appointment is all good to go, we can even accommodate him earlier."

Took my 9month old Shih Tzu to PetSmart 1/14/23 to be insulted by employees who obviously didn't want to put the time in to groom my puppy. She needed a bath and a haircut. They wanted to shave her. I said, "No. I do not want her shaved." She had 2 pieces of matted hair size of a quarter max. They then tell me they don't dematt the dogs. The girl Regina who was to groom her looked at the clock before walking over to retrieve the pup. The mngr I presume is looking at computer so I'm guessing the girl overbooked her appointments for $94 before taxes and tip and you can't commit to a bath, cut and comb, then they don't belong in the grooming business. These people (groomers) want a lot of money to do the basic bare minimum. Now for the money they charge they need to commit to a 3 hour grooming. Then an employee of above store comments on social media who didn't get anywhere near my puppy wants to say she was severely matted.

I purchased a fish tank from PetSmart in Madison, WI at the east side location in June and some fish. The first batch of fish didn't last long, so we got more, and a few didn't make it so we got more. No this is not my first fish tank. Now today I wake up and there is water all over because it looks like the bottom of the tanks seal is broken. I call store nothing they can do call customer service they tell me it's up to the store location. So now I'm going to have to buy my daughter another tank. Not very happy and will not return to them in the future.

Nov 24th - purchase items on the website that say they are in stock at my store. Send half my order to a store nowhere close to me. Same day or from a second store closer to me. Items say are in stock. That is not the case once again. I used afterpay to purchased said items. Call customer service and so far on hold for 17mins waiting to speak to a supervisor about why the total amount is showing on my afterpay account still as owing. 147.97 is now 70.03, 111.84 is now 28.24 and full amount is saying it is owed still. Petsmart says It is up to me to call in to have the afterpay amount adjusted?? That's a scam. If people do not know this, they can end up paying for the full amount for stuff they didn't receive? This needs to be fixed.

When ordering from their website for store pick up often the website displays that the item is available and allows you to process your transaction charging your credit card. When you receive a response from the individual store for the brick-and-mortar pick up some of the items that displayed as available and have been charged to your credit card are in fact not available. There is no way to cancel the remainder of the items in the order and receive credit to your credit card without going to the store or waiting a week for you the customer to not pick up the item and then hoping that someone in the store process the refund in some timely fashion after that week has passed. PetSmart needs to stop deceiving their customers and holding their money hostage.

Store 0246 West Wichita, KS. I am absolutely horrified at what I’ve seen the last 3 days. On Wednesday, the cat adoption center was disgusting. It had obviously been days (if not weeks) since their cages had been cleaned. One poor cat’s litter was clumped together with days’ worth of feces. Another cat has a poop stain on his chest fur-I smelled him. A few had been adopted, but their cages were still full of dirty litter and poop. I tried to express my concerns to the manager, Allan, but he brushed me off with “we’re trying to work on it, we’re short-staffed.” I don’t care if you’re short-staffed; the animals are your *first priority*.

We went to the grooming salon with our Pamapoo puppy to get a bath haircut and nail trim. Gary was really loving on cocoa our puppy and really cared about the puppy’s feeling, he also got a picture of when he was in the bath for us, he did a very good job.

Today, August 21, 2022, I left my dog for about 5 hours at the PetSmart on Route 10 in East Hanover. When we picked him up, his bottomless completely saturated with Pee. We were told that the saturation was “just a little happy pee” from seeing me and my wife. We have experienced “happy pee” with our Dog and this clearly was not the case. My guess is that he was ignored and allowed to sit in his own urine for hours. I am sure I am not the first to have a negative experience with the Pet Daycare and someone has to look at the overall purpose of this Daycare as they are clearly not providing the service that they are charging consumers for.

Avoid PetSmart! Terrible customer service. Screwing around with prescription dog food order. Details follow. I placed a reorder for prescription dog food in early July. The online order asked for the prescription (even though it was a reorder) and it would not upload (tried from two computers from two different places). I called and was assured I didn’t need to upload it since it was on file. A week later I received an email telling me the order was on hold pending a prescription. I emailed it and called again. The representative said he released the order for shipping and Fedex confirmed it.

This is the third time PetSmart has shipped an order to an address I haven't lived at for three years. I've had some orders delivered to my correct address but I have no way of knowing if it's going to my correct address until the order ships. PetSmart has told me previously they are unable to change the shipping address once the order ships. Every other purchase I have made through PayPal has been shipped correctly except the three from PetSmart. I don't know what their problem is but I'd be very surprised if other PayPal users haven't experienced similar problems. I live in a different city than where the order shipped to and have no way to pick it up. And it is the fault of PetSmart.

The 1st time I went to grooming was for face, feet & fanny $30.00. Picked-up dog paws were very hairy. Groomer Megan said it was a touch-up and for $20.00 more she would do clean paws. Rubbish! 2nd time, full groom. My 9-month-old puppy was returned to me half-shaven. Groomer Megan said he would not hold still. Now, he has been groomed by others many times. Yes, he's hyper because he's a puppy. Could she have someone help her? Couldn't she put peanut butter on a spoon and have him hold still? When I picked him up I asked to speak with her and she wouldn't come out to talk to me. Just horrible!

I ordered two cases of canned cat food and a cardboard scratcher from PetSmart. I do business with PetSmart only because I buy their in store brand of canned cat food, Authority. Otherwise, I would never do business with them again. The box was too big for the product and PetSmart didn't put in any packing paper or cardboard at all so product was loose in box. Of course, then you know when Fed Ex got their hands on it, it went from bad to worse. I took pics but do not see how to post them here. The cans were busted and soupy gross spoiled canned cat food was all over inside of box. I am surprised PetSmart is still in business. They are supposedly sending me a replacement order, however, based on prior experience with PetSmart's replacement orders, I am sure I will most likely have to spend yet more time on the phone with them.

This should be negative one. In Jan 2022, my wife took my dog there for full bath and haircut. There was a long line on that day, she went home and did not make payment. I went back there to the grooming service and front desk asked me to pay at the store cashier. This morning, my wife tried to make another appointment and was told that we did not payment for Jan 2022. I drove to the store and waited at the door of the grooming service more than 30 min. During the waiting, a lady with blue hair served a customer came after me without saying anything like I was not there.

I order and they sent to wrong address and I never received order and I call and was promised a new order would be sent and then they lied and refused to sent replacement order and going refund me. They can't be trusted.

My family adopted a 13 weeks old chocolate lab that we named Harley Davidson. We enrolled Harley in the Pet Smart puppy school; but, the first week was postponed by the trainer, Harvey, due to inclement weather. So, our first training class was when our puppy was 14 weeks old. Harley is truly a puppy: excited by everything, loving and playful. And, teething. Harvey seemed frustrated by Harley from the beginning. In fact, he commented, in front of the class, that we should have enrolled Harley earlier. Both my husband and I said - simultaneously - that "we just got him".

Sheila W. Washington, DC. I just love going to this PetSmart. I have been shopping here since I adopted my first Rottie, Angel in 2002. The first people I met at that time were Lidia, Tammy and Sharella who is in grooming. Angel was my first dog in my adult life so I knew very little. Both Tammy and Lidia took care of that aspect walking me through all that was needed and Sharella walked me through her grooming needs. I felt like part of their family and vice versa. I shop here all of the time and take my newest member, Tina for grooming. Zoe now grooms Tina with such care and love that we both are tickled pink with how beautiful she looks when I pick her up. Johnny is superb as the District Manager. He is so personable, knowledgeable and has such an excellent rapport with his staff.

owNEW. Went to Petsmart on Elmwood Avenue in Buffalo New York to get my puppy a haircut. I told the groomer Tricia to cut everything but his tail and the hair on the top of his head behind his eyes. I even had a clip in his hair just in case she needed it clipped while grooming him. I repeated myself to her probably 10 times. I repeated myself so much they looked at me like OK!! There was also another Groomer who overheard Me repeat myself and I’m like.. I’m just making sure that you do as I ask. I go to pick up my puppy whose hair I have been growing since birth he’s about to be 1 Feb 19. All of his hair was cut an inch from his eyes. Curl in his tail GONE!! She listened to nothing I said NOTHING!! when I went back in there to confront her she said not one word no apology no nothing. Her attitude was unacceptable And unprofessional. She did a horrible job on his haircut.

WHERE'S MY ** MONEY!!!! I placed a online order on 12/31. Had to unfortunately cancel the same day because they were going to send the wrong item. Did everything I'm supposed to do. Have called customer service and the store numerous times and I've yet to receive my refund. Lousy customer service in terms of no one knows what to do to correct this situation. False promises and I'm still waiting for my $165.00 almost two weeks now. I don't think I'm ever going to receive it! My best advice stay far away from this company!

LOL set up an appointment online for the FREE exam... The call me the week of the appointment to say the appointment I scheduled cannot be honored due to doctor being out of office. They offer to reschedule for a time when the free exam coupon has EXPIRED!!! I was skeptical when I saw the offer of a free exam and now I see I was correct. LOL PetSmart... Just lost a customer forever.

I brought in a dog that has a double coat while she was heavily shedding. It's just that time of year and I didn't have time to wash and dry her myself so I was willing to pay someone else to do it. When I got there, they saw that she had an undercoat and warned me that they might shave her. I told them that they couldn't shave any part of her that wasn't a sanitary area because it would damage her top coat. They got really annoyed with me, even after I told them that if they really found a mat in a non sanitary area, that I would work on it at home. They warned me that pulling on mats close to the skin could hurt her but looked disgusted when I said that I knew all that because I have worked for a groomer before. At home, I would make time to slowly work on it and I knew for a fact that none of her tangles or mats were close to the skin, especially in her non sanitary spots because I check those every day.

I ordered three gift cards online on December 8. The funds were taken from my account right away, but I have not received the gift cards. They are Christmas gifts. I called customer service three times and finally got through. Absolutely no help. The representative clearly was using a “script” to answer my questions. The representative used my confirmation number (the only number I received and only one email) to check my order and told me exactly what I already read myself - in process. She also informed me that the only way to track an order is to “pay” for tracking, which apparently was an option when I made the purchase. Seriously. I was also told that the orders are sent via FedEx and then given to USPS for delivery.

Terrible shipping. Box taped poorly. Too much in one box. Cat litter broken box. Litter spilled out on carpet. Delayed first shipment from Beginning of Nov. This box is a mess. It is the second box Fedex?

HORRIFIC experience!!! My doodles not had their ear completely shaved off!!! This is gonna take 9-12 months to grow back!! Everyone there was rude, especially the manager when I called to complain. She told me there was “no such thing as a longer doodle face”! What!!!! Their own employee used those words at drop off when asking if we wanted the same cut as last time with a 5 blade and longer doodle face!! And my poor mini doodle also had his entire face shaved down. We are traumatized. The dogs were boy strange after arriving home... I got a call around 3:30 to come pick only one of them up because he had gotten out of his kennel and they didn't want to put him back in there!!! They said they were almost done with the other dog but when my husband arrived, he had to wait until past 5!!!! The whole experience was just awful. Stay away from this place at all costs.

I ordered a fluval 407 canister filter on 9/22/21. On the 9/30/21 I entered the tracking number into the Google search bar to find that Fed Ex was delivering my package. I went to the Fed ex website to find out my package was delivered the day prior. I called Fed ex who proceeded to tell me the package was delivered to my old address and to contact PetSmart. I then proceeded to call PetSmart who apologized and told me they would ship me a new filter to the right address. A week later I called to get a update and a tracking number which I did not receive. I was given a reorder number and told it would be expedited to me.

Unless you want to endure a nightmare do not return by mail, I had the misfortune of purchasing an invisible fence that wouldn't pair up with additional collar I bought also from PetSmart. I mailed product back and received delivery confirmation September 21 2021. Here it is October 4 2021 and I am still having to contact PetSmart in regards to refund which I know am being told will be in 2-3 business days. This is after 15 emails 2 calls from me and 1 from their staff only to have to rehash story every time and give tracking number each time.