PetSmart Reviews

Don’t go to PetSmart Grooming on E. Lake Mead Pkwy in Henderson, NV for grooming services. They took 5 hours to groom my dog and didn’t even do a good job, although I paid extra for the Luxury Package.

IF I COULD GIVE ZERO I WOULD! Walked in this week and bought a fish. I noticed another fish was dead and some of the other fish looked sick (the one I had looked perfectly fine though and was not in a tank with the dead or sick looking fish). I told staff and they said they would take care. Well I come home today and my new pet is DEAD. I’ve owned fish for over 15 years and have never had this happen. I called the store. They seemed very dismissive and like they did not care. DO NOT GO HERE!!! And a message for PetSmart. Not only is it unethical that you sell sick fish, but it is disgusting that this is how you “care” for your animals.

Selling bettas in cups is unethical, abusive, and irresponsible. Bettas are tropical fish that need a heater and should be in minimum of 5 gallon tanks. Selling half gallon tanks marketed for bettas helps the company's profits but, again, is abusive. They do not provide education to the consumer regarding proper care and setup for these fish the way they do for their community fish. The bettas are mostly stressed and/or ill. It is very upsetting to walk past the betta display.

Our dog was groomed SO CLOSE to his skin it caused a nasty infection and over $300.00 in veterinarian bills/supplies. Petsmart management disagrees with the veterinarian's assessment (the professional who saw and treated the dog after the bad grooming). Petsmart will not accept responsibility for the bad grooming and pay the veterinarian bill. To top it off, the store manager in College Station, Tx, was VERY RUDE!! I wish they cared about animals as much as they care about their profits.

I have purchased gift cards online at Petsmart.ca. However the phone app does not provide grooming service options. I went online to purchase the gift cards and tried to redeem it for services the next day. The website - not the phone app Does not provide options to redeem your gift cards. I called customer service and spoke to the supervisor and she suggested I pay for the full grooming service using my credit card???? Why would I do that when I already purchased gift cards???? Her response was they need to investigate why I am not able to make an online purchase with my gift card. For the inconvenience she offered me $5 coupon when I spend $40???? What an insult!!!!

I spoke to Brandon **, PetSmart Manager, Lafayette, **. He said he does not care what the refund policy is for Training classes. He will NOT give me a FULL REFUND. They have lost me as a customer. I reported him to the pet-smart corporate office.... What is the refund policy for Training classes? If you’re not 100% satisfied, we’ll work to make it right — even retaking the in-person or online dog training class for free!...A satisfaction guarantee is a promise a brand makes to assure a buyer that a refund will be issued if the buyer is not satisfied with a product or service within a certain timeframe.... Is satisfaction guaranteed legally binding? Satisfaction Guaranteed typically refers to a legally-binding express guarantee of satisfaction in the contract of a sale of goods.... Update: someone new called me from the local store. She said too she does not care what the refund policy is. They will not give me a full refund!!!

How can PetSmart claim to care about pets and animals when you constantly stock those beautiful fighting fish in TINY containers. Nobody looks after them. They can hardly move. They all ALWAYS DIE. PetSmart claims to care about animals. It does not. If it did it would not support this cruelty of pretending to sell these poor fish. I came into the Fredericksburg, VA, store to buy cat litter as I couldn't find it anywhere else (otherwise I would not have set a foot inside) and I saw several of these fish containers empty, but with a bright green "moss" on the bottom. As I walked past in horror, I realized it was not moss, but the remains of the dead fish that had sunk to the bottom. At the top of your website you claim: "10,316,479 lives saved". How about admitting all the lives of these poor, helpless, trapped, sickly, forlorn fish you have ended!!!!

I bought fish last week. I've had a tank for 30yrs so I know about fish. The 1st batch killed every fish in 2 days. Bought more 2days ago. They're dead. I've never had this happen with all my years of having fish. So it had to be the fish were sick.

After having my 12 year old dog groomed at Leesburg Petsmart for over 6 years. I went to make an appointment and they refused me. Saying “You're not a good fit”. When I asked what does that mean girl just repeated “You're not a good fit”. No explanation nothing. My dog is very gentle and never any trouble. So much for good customer service. I always gave 15 to 20 dollar tip. So I have no idea what happened.

I attempted several times to order some expensive cat food for a sickly cat. It was advertised 20% off if you order online. They refused to honor the transaction telling me on the phone that my billing address was incorrect. Impossible.

Found misplaced gift cards and I was told the account was closed and mended to be reactivated. I called five times and kept being told the Gift Card department has to reactivate them. I finally received an email saying they were active but when I tried to use them they were not. Called again and was told the same thing. This has been 2 months of calls and waiting. Ridiculous!

First this is for my seventeen-year-old bombay, PetSmart rescue Savanaha. She has to eat it to slow down her kidney disease. The vet was totally out so we got a prescription and went to PetSmart with it. They said Banfield was closed and we would have to come back when it was open to fill it. The next day we were told the same thing at 2 pm. This has gone on for three days now, and she has been eating what we feed Gomez and Morticia. When is it ever open? And why is it harder to get than a human-controlled substance?

Ashley was rude and unhelpful in the most, having zero pleasure and happiness and only expressions of distaste and dissatisfaction in her job, in herself, and in her life. She oozed out nothing but negative energy and was like pulling teeth from a child in order to get any kind of helpful information out of her whatsoever. I went to another PetSmart to ask to see a snake and hold it and play with it as I wanted to buy one but wished to handle the pet first before a purchase. They said yes only they couldn't at that moment because of closing time drawing too near, and so I said I understand and went to the one closer by my house.

Unfathomably bad!!!! There's a location 3.4 km from me, but I don't drive, so I ordered my dog's food online. The only shipping choices are DOOR Dash and FedEx (the non weekend delivery shipping service). I initially ordered from DD, but for whatever reason there wasn't anyone available to deliver (in the downtown core of a major city). Instead of being offered the alternate option, I had to call and cancel my order (48hr 'processing period'). During said processing time, I am unable to place another order..?! So I call their 1 800 and speak to someone 5000 miles away in another country. To their credit, customer service was helpful and pleasant...That said, the Associate reorders my dogfood for me on the phone.

Yesterday I had an appointment at Petsmart on Narcoossee Rd with Kae C for a full grooming session for my 8-month-old Goldendoodle. I have to say that Kae is the worst groomer I have ever dealt with. My wife and I spent 10 minutes or so explaining what we wanted and stressing to her what we absolutely did not want. Left our dog for 4 hours and came back and she just shaved the dog. Did not clean ears, facial hair (what's left of hair) was cut uneven, his skin around private parts were lacerated, nails were cut so horribly uneven. Wow! I would fire her in a heartbeat if she worked for me. Do not use her as you will regret it!! Horrible service from her, we have had other good experiences there with other groomer. She is the opposite of a great groomer. Beware of Kea C!!!

PetSmart located at 13150 Middlebelt Rd., Livonia, MI 48150. After the pandemic as businesses began to openly, slowly, I made an online appointment for my 25lb She-Poo and my 105lb Great Dane/Mountain dog mix. The groomer was **, someone I had never used before. My She-poo normally takes about 3 1/2 hours with the groomer. I was contacted within 2 hours advising that I needed to pick up my dog. I was not told the reason why. I arrived to find ** with my small dog. She indicated that my dog's nose area had been nicked because of the (age) bumps on her face. My dog's face had some blood on it. I was obviously not happy to say the least but I accepted the service being free as compensation. Consequently, my next online appointment was NOT with **. On this occasion, I picked up my dog to AGAIN see her with **. This time, my dog's ears and face area had not been groomed properly (there was matting on her ears).

Their website says the grooming department opens at 7:00. I arrived at 7:30. There was nobody in the department so I asked somebody from Banfield if they could check and see where they were. She went to the store manager. A few minutes later she came back and said, "Oh they should be here between 8:00 and 8:30". I think they need to change the hours on the website. This is very much an inconvenience to me and I'm sure to other people.

This company will cancel your order if you don't live within 15 minutes of the Petsmart you are picking up from, and not help you resolve. Just lets you sit there and stay mad. Horrible customer service. I do want to add, btw, when you actually go to the store, the employees are stellar awesome! 10/10 on employee instore customer service. Online 0/10 because they cancelled my order, and told me to get a hold of my bank, and said they could request a special inquiry, and all this other **. Never again, online. They are horrible!

Poorly trained associates. Don’t bother investing truth nor trust in their sales associates. They are poorly trained and some of their managers lack customer service. From now on I will buy only from Chewy and other reputable pet stores for my pet's essentials.

On a Friday afternoon, we took our 21 pound Chihuahua mix in for grooming. A few hours after bringing him home, he began to cough Very badly as if he were choking. I suspect someone mishandled him during his visit. We took him to a vet, that couldn't diagnose exactly what is wrong. A week later, he is still coughing constantly.

If you need lifesaving medication for your pet, buy elsewhere. It took 30 days to get my medication for my dog because they kept dialing the wrong number to my vet (disconnected number). I called more than 10 times to PetSmart with the right number and they kept dialing the wrong number. Finally a 3-way call was made and My vet was so frustrated that he gave PetSmart the approval for that prescription plus 2 refills.

The sales clerk refused to sell my 86 year old Mother 12 "small" goldfish. He questioned her about the size of her aquarium. And stated he was not comfortable selling the goldfish to her. In addition, the store manager said it was his decision and she was okay with it. As we were leaving the store, I looked over my shoulder to see the store manager and clerk laughing at us as we walked away. At that time I returned to the store and requested names on numbers of regional managers. I feel that my Mother was discriminated due to her age!!! Since when do you have to be screened to buy a goldfish???? Lawsuit for discrimination of the elderly is due here.

I took my dog into get groomed, he came back with cuts on his ears, tail, butt, they said it was Hematomas, was not. He was butcherd by this groomer, who also charged me for 4 hours of grooming, when I picked up my dog it was only 2 hours. I was charged for the packet which includes ear cleaning and that was not done! I called the manager from 5520 S Parker Rd Petsmart, he said, "Come in and I will give you a full refund," then he said, "We will never do any of your dogs at this place again." Just want to let everyone know the groomers at this place don't know how to groom fur babies! Beware! Aurora, CO 80015

Money grab place. Brought my 4 pound dogs there. $65 haircut and shampoo. Tried to sell me other products. Said no then told me my dog has mats. Will be another $12-24 dollars. Couldn’t confirm price. They just like to add what they want. I said there is nothing to cut. I’m not going to pay $90. I went to another groomer. They said the total would be $65. No extra. Manager is rude.

BEWARE - if you love your pet, keep searching for a groomer- don't leave your baby here. I know finding a great groomer in the Metro STL area is difficult, finding a place that's trustworthy of leaving your 'child', a place that you don't mind parting with your hard earned money. I brought my 11 months old shih tzu for a wash and clean up hair cut. Cut just underneath (belly/chest) due to a little bit of matting because she sit so close to the ground and it had gotten wet from walking across the grass. Mind you, she had just been groomed literally 6 weeks prior and I keep both my dogs brushed everyday and groomed (I also have an older boy shih tzu who had an appt also for a couple weeks later of which I quickly CANCELED), so she really just needed to be cleaned up a little. Her hair was flowing beautifully. I told them do not cut her, just clean up underneath (belly/chest/chin) area. I paid extra to upgrade to a better shampoo and conditioner.

Petsmart 369 Tarrytown Road Greenburgh, NY 10607. I am very upset and disappointed with the service received at Petsmart by the 2 groomers @ the grooming salon there. I will start with **. First able if you love your dog and want them to look good, I don't think ** is the person you need. Not sure if Petsmart is the place that you need. If they do not have people with the experience of grooming they should have a grooming salon. We love our dogs like our kids. You want them to look good. Shame on them.

My girlfriend and I purchased something in the store like we do every month. Usually my girlfriend will pay and I use my perks account in case I need to return or exchange anything. This particular time the Manager (Evan) stated that he would need the same credit card that was used to do the return. I have bought things with my girlfriend's credit card and returned using mine so when he told me the system would not allow me to do the return I knew he was lying. I told him that the purchase was made using my membership account and I had my girlfriend send me a screenshot of her card to show him it was the same card. I explained I lived across town and the purchase was under my account and I had the receipt but he said, "I can't help you."

Petsmart - Banfield Animal Hospital BEWARE!!! I was forced to go to PetSmart - Banfield in Westwood last week for my 17 year old cat. She had been suffering from Renal failure, unfortunately my regular Vet was unavailable. She was suffering, I knew it was time. I agreed to pay for the examination and euthanasia, but insisted that I take her home and bury her in the backyard next to my other deceased pets. Not only did they insist on Cremation but told me that it was "ILLEGAL" to bury pets on your private land in Massachusetts. THAT IS A FLAT OUT LIE.

Talked me into getting a contract for my pet the lady said I Could cancel at anytime. Later found out in order to cancel you're obligated to pay the full contract out in order to cancel. What a way to get your money!

I’ve been taking my dogs to Petsmart in college station, TX for years. I recently got a Shih tzu and have been taking him in for about six months now. Every time I drop him off I remind them “do not cut his tail or ears!” Two months ago I took him in and they shaved his ears, claiming there were mats and I know there weren’t any. So I wasn’t happy but I decided it was a fluke because they have always done so well. Well I took him back this month and again told them do not cut his tail (his ears are already cut by now). So my hubby picks him up pays and tips and brings him home. I come home and half of his tail is shaved!!! Needless to say I’m not going back!! I wish I could upload a photo!!