PetSmart Reviews

Absolutely horrid!! I had so many problems when I signed up with PetSmart. I had so many packages that weren’t delivered, or were delivered to the wrong house, horrible customer service, and absolutely worthless merchandise. When you’re dissatisfied, they make it impossible to delete your account and remove your payment method. Don’t waste your time with PetSmart, go to Chewy.

My dog Bailey went into Pet Smart walking fine for his grooming. When I picked him up approximately 2 hours later he could barely walk. The groomer claimed it was from him sitting in his cage too long. Pet smart would not acknowledge any fault on their part. Do not take your pet to Petsmart for grooming. I took my dog to the vet the next day and it cost me over $800.00 in vet bills. It is not the vet money, it is the fact he was injured there.

My dog was scratching your ears a lot. Seems to be a little cooking there so I've run her to PetSmart grooming. Told the girl to focus on the ears. She brung another girl and to look make sure there was no infection. LOL. What. There was no infection and it seems like they didn't bother to clean their ears after I made a point of it. My dog is now shaking her head repeatedly. I'm cleaning her ears out myself after I paid someone else to do it. Pissed off. Never again going to a junk place like that. Some kids isn't trained or don't pay attention to details. Clean her ears turn into not cleaning Her ears. Just a bunch of kids working there that don't care and know what they're doing.

I would give no stars if that was possible. If you need prescriptions for your pet, DO NOT order them from here. We ordered two scripts on 10/29 with overnight delivery, which costs $35 extra, understanding that it's overnight after the vet approval happens. On 10/31, we received emails that the vet approved both meds. By end of day on 11/3, we still hadn't received a shipment notification, so on 11/4, I called their customer service, and asked for a refund of the $35 shipping cost, since obviously they hadn't shipped it overnight anyway. The guy said it should ship within 5 business days then. I agreed to that.

I wish I didn't have to give a star. I am very dissatisfied with service at Stone Mountain 2150 Paxton Dr. SW, Lilburn, GA 30047. I setup an appointment for my fur-baby Bath & Full Haircut Dog. I selected the Full haircut thinking it was required because of his ear were a little matted from always in his water bowl. Come to find out they charged me an extra charge for Scissoring Fee (15 min). To make matters worse they shaved him all the way down(summer-cut) and we clearly asked for his normal cut. . My pet was cut much shorter than requested, almost bald, which I did not authorize. When I inquired, the groomer Jenny M said he didn't need it cut that short, even though my husband specifically requested his normal cut.

They had a dog trick or treating form 10am to 6pm today and we go there at 4 and everything was taken down because they didn’t have enough supplies and didn’t put anything on their website, very disappointing.

Petsmart has outstanding, admirable dedication to pets. Unfortunately, the Petsmart website is terrible. Also, Petsmart is one of the few stores that will not refund an online purchase made through Paypal except as store credit. This is not clearly stated on their website; it is hidden in the fine print. I am dissatisfied with my online purchase of a kitty litter box. I don't need store credit; I need a different kitty litter box than those Petsmart actually has in the store. The entire experience of getting it was a hassle, and I must sadly say Goodbye to PetSmart rather than struggling with its website and policies again.

I recently brought my Goldendoodle in for her monthly grooming and was very disappointed with the results. I requested a light trim, but she was completely shaved and came home with small cuts on her belly. She was not matted, so this should not have happened. In addition, her original appointment was canceled last minute by the groomer, which was inconvenient. I’ve been a loyal customer for over ten years, but this experience has left me very disappointed, and I won’t be returning for future grooming services.

Lovera (customer service) really made my day. I was furious when I called PetSmart because my auto ship delivery was never delivered. I have been waiting for almost 2 weeks for my package. He immediately apologized and said he would fix this issue. He was very professional and friendly. Thanks Lovera you are a life saver. Keep up the good work. Jay W

I don’t regularly shop at PetSmart however we are adopting two kittens and I needed to get a list of supplies to prepare rather quickly. I ordered three of the most important things from the PetSmart website to be supposedly delivered free to my home. First of all the online prices that were showing that led me to choose. PetSmart were very deceptive. It turns out you could only get those prices if you signed up for monthly memberships for the most part. So then the prices were very comparable to other places. But I went through with the order on three important items, including kitty litter, wet food, dry food. Later that day I got notification that they were out of the litter they claimed they had in stock and it was refunded to my account. But I had to of course, try to find it elsewhere. Then the delivery was quoted to be one day and I did not receive it until the following.

I was trying to rescue 2 baby crested geckos as there's 2 co habiting in their small display cage only to be told my set up wasn't big enough even though I have 2 20 longs both with conversion kits to stand vertical. If you're in the business in killing animals then PetSmart is your place!

My monthly bill has gone up so much since I originally signed up even though I haven't changed coverage. Today I called to try to ADD to my coverage, which I knew would make my monthly bill increase and they said no. I have not been happy with them for years.

I took my miniature pom for a bath and haircut. While I dropped her off, the groomer Emily asked whether I wanted her nails trimmed. I asked her if this service was not included in the package and she said the extra would be to grind and file her nails. I agreed. Signed the agreement of which they don't inform you what you are initializing or signing to.

I ordered dog food on 8/30/25 to start up an auto ship. I have used Chewy.com in the past, but thought I would take advantage of an auto ship special with petsmart. The website said it would be delivered on 9/3/25. It's now 9/9/25 and I still don't have the food. I cancelled the auto ship but they won't allow me to cancel the current order because it's still in route. At this point, my dogs will starve so I had to run to a different pet store to buy the food because I will never purchase anything from PetSmart again. Their customer service is terrible, no one has responded to any of my messages. I will go back to Chewy.com, they deliver on their promised delivery date.

I bought the 10 lb bag, along with other items on August 15, 2025. As of August 27, 2025, 13 days later, items still have not been received on my end. Food has now been compromised sitting in hot delivery carrier trucks due to the hot weather. Customer Service could care less. I will never buy anything on line from Petsmart again.

Yesterday Am (Thurs) at the store at South Park Meadows, I brought my little tan Chihuahua/whippet in to get his nails clipped. The young ** guy with dreads/twists entered all my info in, and I told him that his nails were long, and whatnot. I told him that I was alone w/ 3 dogs, and I don't have any help, and that I isolated them w/ me, and whatnot. I had no idea if my dog would sit still because I traumatized him w/ me trying to clip them myself. Well, sorry to say they looked like crap! When I checked out I asked 4 the mgr. and asked him if he could redo them or this one that was super long. No problem, but I felt like I was discriminated because I know what the tech was saying.. He was saying that my dog wasn't sitting there and letting him do his nails.

On Monday, August 18, 2025, I contacted PetSmart Customer Care and spoke with Ovi regarding a very troubling incident my granddaughter experienced at a PetSmart location in Long Beach, CA. From the moment Ovi answered the phone, she was professional, attentive, and kind. She listened patiently to my concerns and showed true empathy for what my granddaughter went through. Ovi not only apologized sincerely on behalf of PetSmart, but she also assured me that my message would be recorded and taken seriously. She demonstrated compassion, professionalism, and care that made a very upsetting situation easier to bear. Ovi is truly a valuable asset to PetSmart Customer Care, and it’s clear she is in the right role. Her understanding and customer-focused approach reflect positively on PetSmart, and I am grateful for the way she handled my concerns.

I am beyond disappointed with PetSmart. I had to bring my dog FOUR separate times for a simple haircut, and each time they failed to get it done. Today was the last straw — I left work early to make the appointment, only to be told the groomer was sick. Nobody even bothered to call me in advance to let me know. To make matters worse, the staff was extremely rude, as if it was somehow my fault for being frustrated. Their idea of fixing the problem was to offer a “discount,” as though a few dollars off makes up for the wasted time, gas, stress on my dog, and hours I had to take off work. Absolutely insulting. This is completely unprofessional and shows a total lack of respect for customers’ time and pets. If you care about your pet, your time, or basic customer service, do NOT go to PetSmart for grooming. Their incompetence, rude staff, and lack of communication are absolutely unacceptable.

I took my dog to the doggie daycare at the Pelham Pet Smart located 830 Pelham Pkwy, Pelham, NY 10803. They have cameras so you can see how your dog is doing. My dog is neutered and friendly towards other dogs. They kept my dog caged all day. I kept checking the camera, but never saw any of the dogs playing in the rooms except for the little ones outside, where the customers can see. When I picked up my dog, they had no excuse as to why my dog didn't get to play. They just gave me a 50% discount. He pee outside the store for a long time showing that they didn't even take him out to pee.

Brought puppy in for 1st haircut. Jerrat was groomer. Shaved him, it was all patchy, does not look like the same dog. I question because he seems bigger than my puppy and has been acting different, he also has been constantly scratching himself since returning home. When I voiced my concern to the manager, she had an excuse for everything, says hair will grow back. I recommend staying and watching them or just take your pet elsewhere!

I had a 9 am appointment. I called that I will be late and showed up at 9:08 am. Around 9:15 am a girl with a shaved side and purple pony tail came out, heavy set girl ignored my dogs and went to the person behind me and asked questions. RUDE. I was first. In any event, There was a line in the store away from the grooming salon and waited a half an hour to get in to talk to someone. Once I got in I told the person that my Milo had scabs on his back from allergies, (that's what the last grooming person said), and they refused service this time. Grrr. I grabbed my two pups and left. Michelle is missed and the whole grooming store needs to be revamped..The bilingual new guy in the front is so busy telling you his story where he worked, I was like, "Get me out of there." Horrible.

On July 17, 2025 I took my dog to get groomed at PETSMART. WHEN THE STAFF BROUGHT HIM to me he was very erratic, crying, and upset. I literally had to carry him to my car, and home. Once home, he would NOT eat or drink, he was crying,. I began to look over his body and saw deep cuts made with dog clippers, shaver, and grooming tools ALL OVER MY DOG STOMACH, BACK AND BUTT. HE Could not sit, lay down, or walk. He just kept crying. I reached out to PetSmart to find out why was my dog mutilated, and cut up all over his body. The groomer did not have an answer.

I took my 18-year-old dog to get his nails cut. I took him right before his checkup at his doc. appointment. They made my dog cry out two times. They hurt his leg. When asked to see the video, they refuse and no longer have it.

This place is the worst ever. If I could I'll give, ---10 stars. There customer service is 00. If you love your pet don't go there. They sold me a broken item and don't want to replace it. You're complaining the manager, they want to call security. Really? I'm going with you all the way. $10 item and those billion $$$ selling broken items. Shame on you.

Disappointed. I’m a repeat customer for grooming my dogs. Once home from grooming I found his left ear had been cut and no one mentioned it. Very disappointing and will not be returning. Lack of attention to detail and rushing to get done.

I left my dog in the care of this location on July 15, 2025; the PetSmart team and specifically supervising store manager Michelle endangered my animal and did everything in their power to absolve themselves of liability. There was a complete breakdown in protocol, policy, supervision, and care that led to the endangerment of my animal. While under the supervision of the groomers and PetSmart team my dog sustained injuries to his paw and mouth that led to bleeding. My dog, before I was informed, was transported to veterinary care that I was not familiar with.

When my veterinarian closed her clinic she gave me a prescription with 10 refills. I mailed that prescription (original copy) to PetSmart and they promptly filled the first order. Before shipping the second order they changed pharmacies. I've now been talking to multiple people via email and phone for two weeks regarding approval of my order, to finally be told that I need to mail them a new prescription or have my vet call, two things that are not possible. My cat is suffering and I need to either let him suffer for months until I can have him seen at my new vet, or pay a lot of money and drive 1h to the nearest emergency clinic. This is totally unacceptable and unprofessional. Do not trust them with your loved pets!

I took my dog to be groomed at the Aliso Viejo, California PetSmart. I received a call that there was an accident and my dog got a small nick and they transferred him to the Banfield hospital at that location. When I went to see him, there was a huge open gash on his leg and they had to glue it together to close up the gash. My dog was traumatised, shaking, wouldn’t eat, started getting an infection in one of his eyes and in tremendous pain. They took no accountability, refused to fire the Groomer and did nothing to rectify the issue. Horrible groomers, please do not take your animal there.

I went online to check the availability for ZODIAC Infestop for Cats over 4kg. The online said it was in stock at the store in Chatham, Ontario. I drove 20Km to the store only to find out that in fact, was not in stock. This was a waste of my time and gas. I went back home, check online store information again and it still showed this product was in stock. Petsmart does not keep store information up to date. I will not be going back to Petsmart again, as I don't know whether or not the product is in stock.

I had a wonderful experience today as this was my Goldendoodles first birthday and first grooming experience. Carmen J. Was Roxie’s groomer. She was so kind and did a beautiful job with her. She went over different lengths of hair cut and styles. When I picked Roxie up, I was amazed at how beautiful Roxie was. Carmen gave a report about the progress throughout her grooming session. I definitely recommend Carmen for future grooming sessions.

I always take my dog to PetSmart in North Naples. JENNY is a loving, kind person and an outstanding groomer for our 13 year old poodle. The employees in the main store are usually helpful and polite. TODAY HOWEVER - We had a terrible thunderstorm and I waited in the parking lot for more than 30 minutes with no let up in the storm. I had spoken with the Store employee (JACOB) and he had taken my dog's prescriptive dog food to the register for me to pick up.

Signed up for dog food subscriber and save because said be here in 1-2 days and good price beat Amazon Prime. BUT 3 days passed and not here!! I’ll try for day 4. I did cancel subscription and went back to Amazon, that order will be here in 2 days. Let’s see which store gets here first. Customer service did nothing but verify it was to be here already. Thanks a lot !! She also said I can go to local pets for a refund today. That store is 45 miles one way!!!!

Do NOT WASTE YOUR TIME OR MONEY. PETSMART IS BAD NEWS & LIES.

Review for PetSmart Store #2324 (Visit on 6/14/2025). Receipt Info: Register R-101 | Transaction T-78696 | Associate **. I had a very frustrating experience at this store and feel compelled to share it. I visited PetSmart #2324 on June 14, 2025, to purchase dog food using a digital gift card I had received. When I got to the register (R-101), I was trying to scan the barcode from my digital gift card, clearly struggling for nearly two minutes. The employee (Associate #**) stood there silently and watched me the entire time without offering any help. Finally, I had to ask, “Aren’t you supposed to scan this?” Only then did the associate respond and say, “Oh, is it a gift card?”—and finally scanned it.

I have been taking my Siberian Husky Justice to this East Hartford CT location for almost 7 years; today was the worst and final visit the red flag was when they called and ask me to bring him early. I did but still had to wait 15 minutes to be checked in, they called 2 hrs later and said he was ready. However, they were not able to complete all the services and that he was stress. After picking him up the advised me that they will not be able to service him anymore, this was told to me by 2 employees with limited and minimal excuses I then ask: In 7 years how many issues have there been to which they had no response, I did notice in the last 3yrs the high turn over rate and shorter grooming hrs. Lack of training, unprofessional staff and not wanting to devote time effort. Judging by the similarities in reviews they find excuses not to do their job, Petsmart should just focus on selling products and leave grooming to professional establishments.

Made an appointment to have my German shepherd bathed and brushed. When I got there at my appointment time they told me I would have to bring him back 3 hours later. What is the point of making an appointment if they are going to bump you cause of walk ins or overlooking? I drove an hour to get there from my home. No worries, it surely won't happen again. I'll try petrol or tractor supply.

Very surprised and unhappy about the $5.99 shipping charge that apparently is a new change. Will shop around next time - Amazon, Chewy, etc. Will most likely cancel auto shipping and look elsewhere for my dog's needs.

Very disappointed the staff from the PetsHotel, they don’t know to do the job. They don’t have a clue how to do the right registration….etc. They don’t deserve their paycheck! They need more training! They don’t call Me. They call my Daughter, I put Her on the emergency paper. ☹️ Never again. I am not going to leave my Dog in their Hotel.

Poor grooming for 20 lb mini goldendoodle. Razor burns inside hind legs, pads on front feet and between pads injured and hygiene cut left her red and swollen. When I arrived after 3 1/2 hrs. The groomer was struggling to clip the nails on the front paws and wrestling with the dog. Very rough handling adding to her trauma. It's the 3rd groomer I tried at this location: Garner NC

I do not recommend PetSmart grooming and inasmuch. I do not recommend PetSmart any longer. I took my dog into PetSmart, Georgetown, Texas today for grooming. I had taken the dog in yesterday for a flu shot, and for a rash. The person that was sitting at the reception desk in the grooming salon was nasty arrogant, and it was obvious that she didn’t want to be there at her job. If They treated me that way, imagine how they would treat my dog when I am not there.