Petco Reviews

Petco is a good store to run into and get your basics. Depending on each store, you may, or may not get, knowledgeable advice. Recently, I made a return, and it was done efficiently and easily.

We tried their training program and were not impressed but it accomplishes its purpose: you will usually find what you seek. No complaints, big and good selection means a bit less personal attention.

The stores are always clean and the employees friendly and helpful. I find it amusing that the toys are dog accessible. Plus, the checkout lines are not always short.

I have been a Petco customer for many years now. Always a pleasant experience and there is always an employee ready to help out. Also, I'm a rewards member and the coupons help out.

Petco's prices are outrageously high and discourage me from shopping there unless it is a dire emergency. The variety of cat food brands has fallen. While they do support animal adoption, and their customer service is acceptable, it certainly is not terrific.

I had to call several times to get an answer to where my regularly scheduled delivery was. 1st call: "Don't worry it will be there Friday." Friday: No food. Have to go and spend to get food. Saturday, 2nd call: "Oh don't worry it will be there tomorrow." Saturday... No delivery. 3rd Call: "Oh, let me see. It's held up at the delivery depot and there is no reason why. Let me reorder the food and put the order on expedited delivery... You'll get it Wednesday." Well, today is Thursday, and no delivery. 4th call: Don't worry it's out for delivery. PETCO is on the list of companies that I will not do business with.

I love PETCO for its super affordable treat bar and wide variety of products. However, many of the products seem overpriced. It's definitely still my go-to, but I wish they would re-evaluate their pricing.

We got our cat from PETCO as a kitten. Well taken care of, all necessary paperwork; conversation about her 'siblings'; only negative is we purchased toys some with feathers and our vet advised us that was a mistake. But their customer service was excellent, pleasant, timely, informative and the location was clean and attractive and convenient parking. They didn't get upset with our questions and made great suggestions about cat eating and sleeping habits

Staff is helpful when needed, not pushy or obtrusive. Merchandise is pretty similar to the other competition stores. Not quite as much of a selection as in their competition, but adequate.

I am a caregiver and I bring my clients to the store to shop for their pets. Yes they can order products online but the fact that this store is pet friendly makes my clients' visits enjoyable. The customer service agents are helpful and kind and totally accepting of my clients in wheelchairs or walkers. And of course the animals are always accepting. The products are on levels they can reach and if they have a question there is always someone around to ask. Great store, great people who work there.

I take my pet for grooming at Petco. The staff is friendly and they have great customer service. The store is very clean and I enjoy shopping there also. I would recommend to all my friends.

They have friendly customer service and a wide variety of items. The prices are a little higher than other stores but there is a wide variety and the employees are always available for help.

Petco has excellent customer service and they work with the community supporting finding homeless animals homes. Their employees are knowledgeable and helpful.

The Petco where we shop is always clean. The sales associates are friendly and professional. Every time we have had a question they had a professional answer.

OVERPRICED is the word I use to describe Petco. Chill. Expensive. I can get all their products at Walmart or Target. I don't shop here anymore. They're too expensive.

Worst pet store. Not enough brands, too expensive and useless employees ignore & don't help people. Management is even worse, very rude, nasty, incompetent, and can't resolve the most simple issues. They just don't care or attempt to listen or help customers. The stores are always empty. They need to be like PetSmart. It's a great store in every way. PETCO needs to shut down all stores everywhere. Will never go there again.

I've gotten most of my fish here. Also equip. Light hood for my aquarium. There's always been someone there to answer my questions. And I've had lots of questions 'cause this is my 1st aquarium.

I love Petco. I have only rescue dogs, and they are all different with different needs. They help me with each one, and speak to my dogs when they come in. They also are great at recommending things for them. I will never go anywhere else.

I like the stores and the service in the stores but the website is an unmitigated disaster. You have to call or chat with someone in order to determine if the item you want is available in your designated store. The website should have the feature which allows the customer to see if the item they wish to purchase is available without going to all this extra time and trouble.

Groomer pierced my shih tzu, cost $2,800 to remove eye. They fought for 10 months and did not reimburse me $1 even after our vet submitted records. It was their fault. The one on Jericho Turnpike, Mineola, NY.

It's helpful to have such a wide selection of products. I also like receiving occasional coupons which help reduce the cost of products that I buy. However, I wish that all the pet stores would agree to press the government to rate pet foods and medicines.

Due to my limited mobility, I have to depend on groomers to bathe my dog and do his claws. What bothers me is that I ask for the same service every time and I'm told that I had done upgraded services at previous visits. I purposely ask now to make sure I'm not upsold without my knowledge.

Petco has always been a very good pet store to shop at. I like their fish especially their Betta, now if they would only pronounce the word Betta correctly. They are in the business!

I love this store. Anything I need for my cats and dogs, I know I can find it at Petco and so can you. It's very convenient and can order on the internet sometimes. It can be a little pricey but they do have really good sales and this is the best store. They have everything and for some reason they're out of something, it only takes a few days to get it.

Petco is one of the better pet stores in CA. The stores are clean and are very user friendly. At checkout everyone is always very pleasant. I purchase toys, and dog products, but I don't purchase their food products.

They always have good sales and they ask for donations for pets in forms of buying a toy for the holiday and or a cash donation. And the store allows you to take your pets in the store. The store itself doesn't pressure you to buy anything.

Petco carries the cat food I have to give my allergic kitty. Can't find it anywhere else. Also it supports our Humane Society. I found one of my sweet kitties there and he's a love!

We like PetCo better than Petsmart because there is a better selection of items. The people are usually helpful and well trained. We especially like the bath facilities that they provide.

These employees are not doing their job well. So I called them about my turtle injuring its leg, and once I told them about it. They hung up completely. And I was so pissed. I did not know what to do, then I thought my turtle was gonna die. So I said screw this crap. This is B.S guys, don't trust them.

When I took my small 20lbs dog to Petco they recommend I don't bring her back because she was too hyper, she is 2 years old and year is very playful. Now for the big issue 2 DAYS LATER and since has been coughing, throwing up, gagging and not being her normal playful self. They have the worst customer service. The grooming was not the best cleaned. Turns out she contract KENNEL COUGH. I had to take her to the vet and pay a good amount of money to get my baby back to herself.

The groomer named Joy did a great job on my dog today. 10/18/2017 everyone is very nice at the McHenry/Johnsburg Petco. I've brought my dog Pepper there for almost two years now. He's very comfortable going there now. He's a very timid 10 year old. Thank you for doing such a great job.

I brought in my dog Callie on 10/17/17 to get groomed, this was her second time, as she is just six months old. The groomer Mickayla had groomed her the first time also. When I called I requested Mickayla as she did such a great job the first time. Well I was even more impressed this time, not only did she do a beautiful job, my puppy loves her, which is more important to me. Since I'm new at this I had a lot of questions, and Mickayla answered them all. She will be my groomer as long as she wants, and my friends ask she will get an A+ rating from me.

Our groomer is Amanda at the Petco in Lisbon, CT. We have an older dog from Hurricane Katrina and another rescue dog from NC. They are both mixed-breeds and we adore them. Amanda loves them both and treats them as if they were her own dogs. I would never consider letting anyone but Amanda or the other groomers at this Petco grooms these two babies. I know they are in good hands and given love while there. So happy with the job she is doing!

Made a mistake with the appointment. Person on phone complained 3 hrs were blocked out and works on commission and I needed to do something about it. The dog was actually just dropped off at the correct groomer location. They handled the situation extremely rude. I'm not sure how they thought I was going to pick up the dog from the groomer he was at and bring him to them instead or pay for a grooming twice for one dog. This incorrect location never called to confirm the appointment. They hung up on me after yelling at me.

Twice in a row they did not deliver one of the products in what I had subscribed but they charged me. My guess is that they thought I would not realize the order was missing one of the products and they could have a party with the money saved from this. What a headache. At least (reason it's two stars and not one) the first time it happened they did ship what was not shipped and the second time they refunded the $$. But I'm moving to Amazon for the subscription. Order # ** never delivered and **.

Well I took my dog Romeo ** to the Petco on 8Mile and Woodward in Detroit and I was so pleased with the dog groomer that groomed him today. She did an awesome job. She's a great asset to your company???

Just sitting here feeling angry. It's been about a year since our experience at PETCO but I should have pursued it. And I might even though it may not do me any good… My chocolate lab Mac is 1.5 years old. When he was 8 months old we took him to Petco for his second nail trim. The first one went extremely well and he loved going there.

Terrible! If I can rate this Downey, CA PETCO zero stars I would. I have given this place their fair share of opportunities. I get home with my dog and see they did not cut all his nails. They literally left like 4 extremely long, he has the worst patches in the world, the lady over the phone claims to have told me that over the phone when they called me which is bogus! Then while waiting to get my dog this groomer was yelling at this tiny dog instead of asking another groomer to help her. Just a terrible experience. I feel bad I put my little dog in a poor situation. I sure am NEVER going back to this groomer again.

On May 21 my coworker from The hospital I'm working for as Present for my dogs and my wedding I received 250$ gift card purchased on 1280 Lexington Ave NY tlf 212 369 7903. I call this office the first contact was a person he said he will help me since May and still nothing. If they have the invoice and the number of this card why they don't just put stop payment and check if it was cashed or not. Please I need your help.

When I went into the PETCO store it was clean but when we asked for help it took over 10 minutes for somebody to come over to help us to look for my dog that day. They were understocked for the stuff and we end up going over to the Beats side store to get the stuff for my dog. They need more help in the store because we barely got help in the store that day. My dog is so sick and I was so unhappy. I complained about it and kept on asking if everybody was on break that day. Some people act like they know what I was talking about because my dog had a hookworm and we need medicine for that day and nausea medicine form and they kept important us different directions for it. I was about to give up so we end up going to the Beats because of it.

I feel that this is more than a coincidence. The neighbor across street purchased 2 mice and 2 Robo hamsters from PETCO. All have died within a 6 month period. Tonight my daughters Teddy Bear Black hamster suddenly passed that we purchased this past March. She is heartbroken and I can't help but feel that something is very wrong with the pets they sell. Has anyone had a similar issue?

I went to Petco because they are a big name pet supply store. But we were disappointed in the amount or variety of cat food they had. There was more supermarket brands than specialized food. They had no small sacks of the grain free food to try either. We had tried one and our cat's breath and feces smelled awful and we ended up throwing 40.00 worth of food away.

I look for the best price before purchasing and PETCO is simply the best place to get your pets needs' met under one roof. The store is convenient and the large quantities afford you better pricing. Clean, efficient and caring professional staff makes this a place to shop for all your needs. The staff also really gives the pet adoption center with volunteers included an added plus. My son adopted a cat at the Baldwin Petco.

I have used the Pet Doctor and the Groomer at my local Petco and I was very pleased with the service and care that was given to my pet. Prices were good and excellent products in the store. Staff was courteous at all times too.

Petco - Ramsey, NJ - While the store itself has a good selection and friendly cashiers, the grooming department is going downhill fast. Our dog had been competently groomed here several times, but this time when we took him in, we got a different groomer. After leaving him for 4 hours, we picked him up only to be told she could not groom him (apparently he was too distractible with other dogs in the room), she could not cut his nails (too squirmy), she could not brush him (he kept nipping at the brush) and about 20 other excuses why she could not do the job she is supposed to be a professional at. We have never once come across a groomer who could not groom our dog, including previous, competent groomers at this PETCO. She said that dogs need to be able to stand completely still for an hour, which I find very unrealistic.

PETCO carries more food & treats that are made in America. They have just about everything you are looking for. The staff is also extremely helpful and they will even make special orders for you to pick up or be delivered to your door.

I have never been treated and disrespected like I was on 08/06/17 at Petco at Southpoint, Durham, NC by the grooming salon's manager who had the support of one of the store's managers. I have been taking two of my dogs to this store for grooming for many years. This time they were charging me double the amount that I usually pay. I complained about it. The grooming salon manager became disrespectful and defiant and refused to reduce the price. I got upset and asked for the store manager. The store manager came. I got tired and offered to pay the original amount charged. The store manager, completely out of authority, convinced the grooming salon's manager to allow me to pay a more reasonable amount. When they said that I could pay less, I told the grooming salon's manager that if they would not take the entire amount, I would give her the difference as a tip.

I went to PETCO to adopt a kitten. I found one I wanted and adopted him. That was 3 weeks ago. Monday I had to say good bye to Little Eddy (Everett at Petco). He had FIV. Noncurable virus. Kittens get it from their mother or father. I don't think he should have been offered for adoption. I have not been able to talk to the pet rescue group that put him in Petco. I think Petco should have taken care to ensure the kitten being offered was in good health. Petco said Guardian Angel pet rescue was going to call me. I haven't heard from them.

I purchased a small animal cage on Amazon from Petco. I took it out of the box and realized immediately that it was way too small for my needs. Being a very good customer of Amazon I assumed that it would be easy to return the item. I put in for a refund and immediately they said I would have to pay over $12 to ship it back via FedEx and I had to locate a FedEx store. There are no FedEx facilities in my town and I would probably have to drive over an hour to find one. I have written several emails to Petco and I was told I could send it back on my own dime but I still would have to pay Petco shipping or I could take it to the store and get a full credit of $53. I think that whole deal is utterly ridiculous.

Planet Petco 100% natural Catnip 2.5 oz size - Who is the genius engineer behind this product container? Where is the recall? Has this been hushed? How many cats have been killed because the super hard plastic jar has an opening just large enough for the cat to get its head stuck inside. The cat can still see, so it can run off to suffocate. We were lucky to have found the cat in time. Also lucky to be able to extract the cat. You are heartless.

My dog is diabetic and had stopped eating her regular prescription food. I found another one she would eat (Hills Science Diet). I have always ordered from Chewy and received my order within 3 days. Their site said it would ship within 3 days so I ordered. I received a email saying my order had shipped. I got it and it wasn't the complete order. No prescription food at all. Email should of stated part of order had shipped. I was waiting on this as she wouldn't eat the Royal Canin now.

I recently attempted to purchase a cat condo at Petco.com. I came across a particular condo priced at $2.99 and yes that is the correct price that was posted. Regular price was $159.99. So I thought wow. What a deal! I placed my order, received a confirmation email from them for my order. Two days later I received an email stating my order has been cancelled. I called Petco corporate and asked why my order was cancelled without any explanation. I was informed by a "manager" that there was a computer glitch in the pricing and that all the orders on that product had been cancelled.

Petco cancelled multiple orders from me. I ordered 30 cat trees and 20 dog beds to receive a cancellation notice in my email without any explanation! 100% sure I will never order on Petco again. Thank goodness we have PetSmart.

Tried Petco shipping - cat food cans not even wrapped - many damaged. Call "customer service" and got a young man in the Philippines. Had hard time understanding so had it escalated - and did get to speak with someone in the U.S. who was very helpful. HOWEVER - call center in the Philippines - really - country where they eat dogs and cats and treat them like vermin. This is just mind blowing to me. LAST time shopping at Petco.

Consumers beware of this program. I noted discrepancy in balance a week ago. Was advised by customer service rep that issue would be forwarded to IT to correct. Followed up this morning to find nothing had been done. Was advised that manual adjustment would be made ASAP and I would see correction when I logged back in to account. I made a purchase approximately two hours later and noted balance was same. Called backed customer service rep. Was less than helpful. Chat session produced no results other than issue would be forwarded to IT. I'm filing formal complaint with BBB.

Nobody explained that the test result expires within 30 days to purchase heartworm pills. After 30 days, you wasted money and suffering of your pet. Just to purchase the pills, you need to all the way to the place again and let your pet suffer from blood work then finally you can get. You only know this info after you hear anything from the online pharmacy that cannot authorize because of the stupid rule this company has and do not inform.

I have been using PETCO's Repeat Delivery for years now. Sometime over the last month, since my last delivery, they have changed the process of redeeming your Pals rewards automatically. Now you must log in to your account each month before you order ships and load your rewards to your account for them to be used with your repeat delivery. I am very annoyed with this. I will no longer be shopping at Petco or using this service.

Signed up for puppy dog obedience training class. Trainer did not seem to have control of class and allowed misbehaving dogs to completely disrupt class. Went in tonight for 3rd class, saw a large pitbull inside dog training ring. Took a few steps back as I have personally witnessed the aggression of his breed of dog in the past. Dog trainer said come into class, I told him my apprehension about coming inside ring with an aggressive breed of dog. He said everything would be okay. I said okay but if that dog jumps on my dog I'm getting him off. Walked inside ring, pitbull jumped on my dog in an aggressive manner. I said "That's it. I'm leaving." Dog trainer said pitbull was not leaving. I told him I am leaving instead.

I went to Petco to purchase a new guinea pig. My family already owns 2 females. I was approached by a manager about adopting a male they had in the back of the store. He was turned in by his owner because they were moving and couldn't have pets. The male who we named Buddy was the sweetest guinea pig I've ever seen. I adopted him immediately. We noticed he was breathing funny. I took Buddy to the vet and found out he had an upper respiratory infection. We were given antibiotics. Unfortunately, we were too late to save Buddy. He died exactly one week after we got him.

My husband brought our 4 dogs to get groomed, they refused to groom 2 of them. They were barking and so I was told out of control, I understand that... but they are like a pack of dogs (understandable)! The grooming was 53.00, Dematting 14.00, and flea and tick add on 15.00. Each dog no problem. The little dog will not let us brush her... My husband told me they said my dogs were loaded with fleas and my house was going to be bombed (they were infested) and my house was probably too!! I went to pick up dogs with husband, and the associate said same thing loaded with fleas and I told him I use Frontline and I follow all the directions to a T. He (Domenic) told me Frontline doesn't work. They have been around for so long and haven't changed.

I made an appointment at the Carbondale, IL grooming salon over the phone with Rita. This is the first time I have been back to Petco in about 5 years because the service was so bad then. My mom and I have two miniature poodles and our appointment was for 10:30 am for which I was early for. At about 10:45 the groomer saw me at the back of the store and said, "Oh by the way, I have a video meeting that I have to attend before I can start on your dogs." Why was the appointment made for 10:30 if she knew she had training? Nonetheless, I went ahead and left them there to be groomed.

I just moved here and wanted to find a good grooming salon near me. I was referred to this PETCO by a friend. When I asked the groomer Rebecca about the signing up process and deals she was on her phone the whole time texting. She told me she was busy and told me to go to another store. I called management and they told me there's nothing they can do about her attitude and that this wasn't the first complaint they have gotten about her. Why is nothing being done?! She was so rude and management was so unprofessional!

Bought several fish and other pets from Petco. I have had several fish die after a few days. Usually I just throw them away. This time decide to take in 1 dead fish (bought 4 gold fish), 1 dead frog (bought 2). Was asked if they were in same tank. Was told goldfish eat the frogs. (Horse crap) I told them, "No, separate tanks." Then she wanted to know if the goldfish were with other goldfish. Told they eat each other. Told her it was in a tank itself. She tried several ways not to give a refund. (I had a receipt) I have seen them get out of refunds before. What the heck, for a six-dollar refund you risk losing a customer. Which you have.

3384 Tyler. St. - Store Manager ** was very rude to me when I was trying to exchange faulty light bulb. Ended up hanging up on me. Basically told me if I can't afford my pet that I shouldn't have it. What I can't afford is to keep paying for faulty light bulbs that keep going out in two months. Screw Petco and their employees! They lost a monthly customer.

Let me say that my dogs are my children. I take very good care of them, probably better than some children get. My dogs were licensed but their rabies was going to expire. We have a great Vet, but for timing we thought a quick run to the Vet clinic would be better, due to time. Well... We took them on 5/6/17... never again.

My dog is traumatized from his first grooming at Petco west in Green Bay! Bri is the groomer that did my dog and he has massive razor burns and abrasions on him from his whole entire behind up to his lower belly. He also has 2 burns on his upper belly and cuts on both hawks on his feet. My vet said it is groomer's error and my dog is now on antibiotics, anti-inflammatory and pain meds. Petco offered me to have my dog's next grooming to be free, and that's it, no treats or nothing for my dog's pain and suffering. My dog doesn't even move anymore, he just lays down and I don't know how I will ever get him groomed in the future because he is surely traumatized from this. I will not take Petco's offer on a free grooming. My dog has been groomed many times before by other groomers and we have never had any problems. If you love your fur babies please don't take them to Petco!

I took my Bichon to the store at 2733 N. Collins in Arlington TX 5/7/17. The stylist name is **. I can say that I was very impressed with her willingness to take time to talk to Nikki & make her comfortable being with her. And asking me if there was anything about Nikki that I had concerns about which I did explain to her that she had extreme anxiety & a really bad experience with the previous salon (not Petco). Her warmth seem to ease NIKKI'S anxiety & I was content leaving her. Toni did an excellent job at grooming her & I was very impressed with her work & how at ease Nikki was when I left her & when I picked her up. Thank you so much ** for your kindness & patience that you were willing to give my fur baby.

February 25th I bought a guinea pig, after a week she became very sick. I took her to the vet and we gave her all the medicine we could and did everything we could. But she didn't make it. April 6th I went back to buy another one. Once again after 1 week the same problems have occurred. They don't know how to treat their animals correctly. Please do not buy pets from here. I would hate to have somebody else go through the same things I have.

Today, March 19th 2017, at 2:00pm, I had an appointment at PETCO for my small dogs bath, nails and glands. No haircut, no blow-dries, just the basic. Usually it takes 20 minutes but today they told me it would take 2 hours and 30 minutes because they squeezed me in. Not true. When I called to make an appointment the day before they told me that if I wanted to take my dog in today they will squeeze her in at 4:00 pm otherwise I could go there tomorrow at 2:00 pm. I accepted the appointment for the day after at 2 pm. The manager (who never talked to me before) told me that I was lying and since I was a complainer I had to wait for 3 hours instead of 2:30. I couldn't believe it and I told her that I was going to complain with PETCO main office and she asked me to leave the store and never come back as if I wanted to go back there again! I was in shock for their abusive and disrespectful behavior towards me.

Brought my cocker/beagle in to get groomed. She was mangled pretty bad. Asked that they just shave her all but ears and tail. We go pick her up the groomer tells us the next time she is matted she will shave her ear and doesn't care what we think we won't have a choice. I asked why they didn't just call me and tell me it was causing her stress to comb out her ears. We would have told them to leave them and we would comb them out ourselves. Next day I call the manager and nothing was done about it. Explained that last time she was groomed she was razor burnt by them and no one said anything about it. We found it when we got home. Will never go there again.

I took my dog to get shaved and this was understood between the groomer and I. I was given a price. At checkout it was $45 more than I was told. The groomer was gone and I told the cashier to tell her, this was not acceptable and that I should have been given this price when I brought the dog in.

I made an appointment for my Papillion on March 10th and asked for a confirmation courtesy call. On the 9th, when I didn't receive the call, I called and the lady (Caroline) stated my appointment wasn't for the 10th, it was for the 11th. So whatever, I'll deal with it. So on the 11th, at 9am I called to verify what I need to bring with me. The lady (Marlene, who evidently is the manager) said I wasn't even on the schedule! So I called back a few minutes later just to make sure, and the girl was apologetic and said she was sorry but this happens all the time! I have the phone records and I saw what time I called to confirm and asked who would've been working at the time of the call. They told me Caroline and she'll be in at noon. So I called Caroline and she said I was on the cancellation list! WHAT??? Why would I be calling to cancel when I'm calling to confirm. They treated me like I was crazy!

Terrible customer service at Petco in Springfield, IL. Took our bichon to get grooming services; we have used Petco before with no problems. My husband picked him up but went right back in and told them his face was not cut right or at all. I text him a picture and he showed it to them of how we wanted him to look. When they were finished he ended up with a totally uneven cut with almost no hair on his face at all!! He doesn't even look like the same dog!!

I am really disappointed with the grooming dept. in Bradenton Florida. They seem to have issues on keeping employees and every time for the past year I would call and make an appointment and EVERY TIME they call me a few days later and want to change it due to having employees leave. Since when did this become the customer's issue? Where is making it work come into play? I want to thank PETCO for allowing me to use their competition to be able to groom my dog. This also gives me the opportunity to buy items from them vs. Petco. Great job Petco!

Have been happy until recently every other month my repeat delivery dog food would not show up on time. This month had to make repeat inquiries to a phone center that is obviously not in America. The people tried to placate me and all I want is the service I have already paid for twice yet no delivery attempt or even shipping has happened. Just kept trying to change my mind about it instead of solving the problem. I was calm at first but after wasting 5 hours and two days of frustrations from calls have tried to cancel it all and delete Petco account. They refuse to delete account information. Only will delete email. I am still waiting on my $200 back ad have to order the food for my dogs from somewhere else and now wait another 2 weeks past the time I needed the food by. You suck PETCO. I will never use you again.

Family outing to purchase new fish for our 8 year old daughter. She has a 55 gallon tank now. Well she had about 7 fish which included a upside down catfish, Angelfish, etc. Just cute small fish to fill the tank! Well we went to the Petco on 138th Ruffly and Maple here in Omaha Neb. and they of course had no one in that department. So after wandering the store looking for associates I found someone that still had to call the employee for the aquarium department! Earlier we took it upon ourselves to look at fish and decided between a few so if one didn't work out we could get another. Well we choose a blue and orange goldfish, I asked the employee if it would be okay with my other fish in the tank. She stated no problem, the fish we were purchasing was a little lazy and stupid.

OK salt water enthusiasts, don't buy your fish here! Paid $50.00 for a fish, which was sick by the second day. After reading online, I thought that the problem would clear up in a matter of days. Well it didn't. He got sicker, so I took him back to Petco. Spoke to the gentleman in the aquatic dept., and he said you have to have a receipt, which I went to the car and retrieved, but when I came back in he told me they do not accept returns and have NO warranty on salt water fish, if he was a fresh water fish they would take it back indefinitely!

Dead fish thanks to Petco - My son bought 40 minnows to feed his Oscars (2 small hand size) and when we received them the water was very cold. He has a 2nd tank for them where he acclimated and introduced. Within an hour, about 15 were dead. Three were placed in the tank with the Oscars. Then next day, one was dead and the other had major ick. He had never had ick before. Upon investigation of the minnows, many if not most had ick. Talked to the store manager and were given the $8 refund for the minnows and $8 credit for one dead fish and a major infestation of the tank and nearly a second dead fish.

Worker cleaning chinchilla tank with vacuum while chinchilla still inside tank. Said the partition in tank dividing the side she was cleaning was sound proof, said they take very good care of their animals. All the while, the chinchilla is running around frightened in the tank. I'd give no stars if I could.

Dog grooming - I told them my old dog cannot stand for long to do it all while lying down. When I went to pick her up I had to help her up. Brought her home. She could not stand up long enough to eat her dinner. This did not happen the 1st time she was there. Also paid to have her ears cleaned. Was not done. I have had show dogs for 25 years and know when something was done wrong. Will not go back.

I've had 2 horrible encounters regarding the time it takes to receive my orders. I will never buy anything on the website again. I usually order from Chewy.com and compared to Petco, there is not even close in regards to shipping, receiving and customer service. I've NEVER had a problem with Chewy.com like I have Petco! Petco shipping and delivery is ridiculous! I ordered from them in January and didn't receive my product until 9 days later. I gave them the benefit of doubt because my order was placed and shipped out right before New Year's Eve and New Year's day.

I didn't know of the rule of you have to be 18 years or older to buy a live animal. My old local pet store let me buy a beta fish when I was 10 without a parent. I'm now 17 and all I wanted was to buy a $2 beta fish. I can understand that you can't be under 18 to buy a ferret, or a snake, but you can't buy a fish? Really? I walk into the store with a 95 lb healthy blue nose pit bull and I asked if there was a certain age to buy a beta fish. I couldn't. I think that rule is dumb and should change the rule for fish.

Yesterday, I took my dog “Annie” for her annual vaccinations to be performed by the staff at the Vetcoclinic (hereinafter referred to as “Vetco”) during clinic hours at Petco #2897 located at 7901 Lansdowne Avenue, Upper Darby, PA. The day before, I was in the store and was elated to discover that Vetco would be there the following day since Annie’s vaccinations became due this week and I had not yet made an appointment with our vet. I also appreciated the reduced cost and was told by the Petco staff to arrive before 11:30 a.m.

I have been bringing my dogs to this PETCO groomer for several years. Joann is the groomer I strictly schedule with. She is so caring, kind and thorough, and goes out of her way to make the overall experience as calming for my dogs as she can. Her work is beyond reproach, and I am sure that this is due to her skills, but also to her LOVE of her clients [four legged and two-legged!]. She is an excellent representative for PETCO.

I went to Petco today to buy my new fish a plant for their tank and as I looked around the store, I found a guppy I wanted to add to my tank. I walked over to one of the workers and politely asked if she could help me get the guppy. After looking at me as if I had kicked a puppy, she asked my age (17) and told me that I couldn't buy a guppy without a parent present. I work on a farm caring for 14 horses, with a puppy and cat of my own at home to care for, but apparently I can't buy a guppy at Petco. There goes my plans of starting an underground trade of guppies...

When shopping at the Petco in Mount Vernon NY there is never a large bag to put purchases only small items bags. That is crazy. I asked the cashier why. She said that Petco expected most if not all of their customers to own cars meaning that they can put large purchases example dog bed, pet carrier and such items in the car directly without a shopping bag. I thought that was so stupid. I don't own a car and do not expect to walk out of a store with the item in my hand to go wherever I am going. Petco should be able to accommodate all size items when packing them for purchase. This needs to change.

Past experiences with staff giving wrong info on products or care. I would not shop there again. I've lost trust with them after following advice and nearly lost my dog. Ended up to be an expensive lesson.

Prices are fair. Customer service is good. Staff is not as up to date as should be but still ok. Good store for me for a few years. Almost have everything I need but asking questions is a problem to some staff on products they carry. Prices are good and perks to club members are great. Very good store for many years for me.

They always have exactly what I need for my senior cat and always able to answer my questions. Their customer service is great and they also take very good care of the animals and fish that they are finding good homes for. Every time I go in to buy monthly needs for my cat I am also able to enjoy visiting with the birds, little furry animals, and the cats that are waiting for their forever homes. The cats get a lot of one-on-one attention and the people are also able to interact with them. It's good for the cats and good for people like me.

They always have what brands of items my dog loves and they are on sale most times. They have the largest variety of products for dogs and other pets. They carry every top brand and have pal rewards that give discounts on certain items. I get reward dollars after spending a certain amount on items I'm going to buy anyways.

The closest store has a horrible manager, a couple of employees with good knowledge but the manager seems to hire high school kids that either don't know or care about the animals they sell. Lousy employees and a bad manager, I am sure there are adults who could do a much better job. I've found dead fish in the tanks, how can you not take care of that?

I go to Petco a few times a week and they are always so helpful and they know what I am there for. The manager is awesome! The staff know what I need. They tell me when they're going to have a sale of the things I am interested in also. Manager is always so helpful.

We purchased a guinea pig that wasn't compatible with our children and needed to return it. They promised us if we returned all the supplies with it, they'd find Elvis, the guinea pig, a good home. Whether they DID or not, they made my kids feel better about the situation.

For the most part I am always happy with my visit. The prices are a little on the high side, but the customer service I have received almost makes it worth the extra costs. Friendly service, knowledgeable associates, let your animals in so they can try out clothes or toys. Prices a little more than you could get it elsewhere but you not only see it, you can touch it, feel it, and your pet can try it. Also, my cat kept getting sick on food we were trying and the associate noticed that I was coming in and spending a lot of time reading bags and buying couple different kinds of food and when I told them how he had an stomach problem and they told me to bring back all the bags I opened that he could not eat and they exchanged then. They really have your pet and pockets in mind.

Every time I've been in the store, I am treated with respect as soon as I walk in. The staff is really nice. They know about the products. The woman who runs the Grooming Department is very sweet. They all love my Bulldog and treat her really good. When I go in to either buy a product or take my Bulldog in to have her nails grind, I am always treated with respect. They are just as sweet as can be. I went in there about a flea problem we were having and the lady that approached us was very nice. She knew about the different products and explain them all to me. Very friendly staff. And Stacey ** in the Grooming Dept. is very sweet and very good with my Bulldog.

Associates are well-informed, helpful and courteous. I am very happy with the service. Very informative. I called. My cat was having a very bad flea infestation. I tried Hartz and the fleas got worst. I called. Talked to one of the associates. He was so patient being that I was very upset, he suggested I use Advantage II. Awesome results. Also suggested ** which works killing fleas from the inside out. Dead fleas all over the house. AWESOME!!! Very pleased with the service. Petco is the only pet/people-friendly store I use.

I've been a PETCO customer for 5 years. They are always very helpful and know both my dogs' by name. PETCO staff are professional and friendly. They always go above and beyond to help with any concerns I may have. My dogs love the staff and can't wait to greet them when I bring them in for their grooming. I highly recommend them.

I purchased a hamster for my granddaughter on Christmas Eve at the Norfolk, VA store on Virginia Beach Blvd. I explained that she lived in Northern VA and that we would be traveling for several hrs. The store associate was very helpful and very diligent about ensuring that the hamster would not be stressed during the trip. She helped me assemble the Kaytee starter kit, put in the hamster along with food, chew toy, and water bottle. The hamster immediately buried himself under the bedding. We tested and discovered that the water bottle would leak an ungodly amount during the trip.

The store seems to have all the little cute toys and gadgets your pet will enjoy. The staff's knowledge of animal behavior is very insightful they shopping for your pet easy. My experience walking thru Petco was better than walking thru a grocery store. Very neatly laid out, organized and made simple. I didn't have to waste any time looking for what I wanted.

Customer service staff did not know what they in stock. Awful experience. Tried to purchase heated kitty house but staff didn't know what I was talking about and offered no suggestions. Went to Petsmart and purchased item where they were very helpful.

They take a true interest in your questions about animals. When my 15 yr. old dog lost his teeth they took the time in helping me find a food that he would be able to eat and would keep him healthy.

The staff are courteous and professional. They bend over backwards to assist me in every aspect. They have the knowledge of all the products, when I ask questions. There is nothing about my Petco that I am disappointed with. However I would suggest lowering prices on some of the high-grade dog foods. Not everybody is able to afford it and their animals deserve it. If Petco realized that they would understand. That is from my standpoint. My experience at Petco has always been nothing but pleasant.

There is room for improvement in their products and services. I strongly feel that some of the employees who work for Petco should really not be working there. If a person wishes to work in a pet store, it should only be a person who sincerely loves animals and wants to make them as contented and comfortable as possible.

Wrote a complaint yesterday to PETCO about a item I bought online and that their sucky FedEx delivery service refused to deliver to my house. Now PETCO is giving me the runaround about my package. After this gets resolved, I will never use PETCO services ever again. Very unpleasant. No consideration or care.

I bring my well behaved pup in for a cut and nail trim... She comes home shaved and we spend $60!!! She's barely 6 months old... I find this ridiculous as petsmart is cheaper and didn't just shave my dog down.

I visited the Petco in Waikele on Dec. 3 during the time of a dog training class. What I saw from one pet owner who was in the class disgusted me. She was hitting her dog to get him to pay attention and listen to her. If I were the trainer or manager of the store I would be highly ashamed and would not allow such actions to take place without some form of discipline. She hit her dog openly and in front of children and other customers; that surely isn't something you would want to see anywhere, let alone a pet store. I came to buy supplies, but after witnessing such cruelty I left without buying anything.

I am pissed! During Black Friday, I enrolled my puppy Sadie for basic obedience training in Petco at a discounted price. Her classes started today but when we showed up 30 mins early, her trainer gave us an attitude and said "Oh, you're supposed to let me know you're coming." We replied "you should have known for you said we could pick Thursday or Saturday whatever day works us." She said "you got 30 mins" so we just walked around the store looking for treats. She showed up to the training 2 mins late but she never apologized.

I took my dog to have her nails cut just before her puppy class. Not long after the session begins, I noticed a lot of blood on the floor. I brought it to the attention of the trainer. Then noticed that both my puppy's paws were covered in blood. I took her to the manager and showed her her paws and told her I just had her nails clipped. Both of us went into the groomer who trimmed her nails. She told us she cut her nails too short. She put something on them to stop the bleeding. I was very upset that I wasn't told this after she did it. I got a full refund. Before the next puppy class started, I tried to get my dog into the area of the groomer. She wouldn't go near it. She has no problem going to PetSmart groomer.

I took my dog to be groomed at Petco. He had some matting and they told me they would try not to shave him low!!! When I picked him up he was shaved down to the skin!! They even took his whiskers off!!! He is a Golden Doodle! Never ever again will I take him to this Petco!!

I brought my toy poodle for grooming, usually go to private groomer who I had difficulty to get a Saturday visit, being PETCO is also a pet store I felt many people around so chance of abusing my dog would be less. I showed the groomer a picture on my cell of the last cut so what type cut I expected was clear and I clearly said I did not want a short cut. When she brought my dog out I nearly died, she completely shaved my dog down, said he was matted, asked me if he was ever professionally cared for. I told her about every 8 weeks. She also said he is too thin, though the vet just 2 weeks ago said weight is fine. My dog looks awful. The shave job is not even smooth. This is MY dog and Debbie has no right to do this and if she felt dog was too matted for her groom she should have told me.

I went to PETCO and was willing to buy a parrot and I was denied. I told I was going to take good care of and still they said, "No poor service". They told it needs a big cage and UV lights and a clean environment. I will never buy anything from them again. I suggest for everyone to do the same. Naive people seems it that they don't need all that lots of people has them in different places with light.

I'm an owner of 3 Yorkshire terrier, better known as finicky eaters. My dogs got well adjusted to eating "Hill's: Ideal Balance" which is now being discontinued, so I've been on the hunt for dog food for my THREE DOGS. I was told by a Petco employee from several locations that if my dogs did not like the food, I wouldn't need to go back and forth to Petco, that I could just throw the food out and hold on to the cans and the receipt. I went to this store and I explained to the cashier the whole scenario and the cashier completely embarrassed me and denied my return, said that I need to keep 50% of the food in the containers even if it's spoiled. Which I could have done but since I was informed from several employees from several locations that I can just bring in the empty cans and the original receipt that's why my containers were empty. I'm a very upset consumer (Petco 1 US-46, Totowa, NJ 07512).

I have read 100's of reviews on Petco and after doing so, I really on have one comment which is: "You get what you pay for." Petco, and for that matter, Petsmart, do not have a training program that will actually benefit the customer or the dog. Sure, it's fun taking your dog to socialize with other dogs but, that's not training. You got to think about what you are getting for your money. If you and your dog attend a 60-minute class and there are 6 people/dogs in the class, you will never get more than 10 minutes of individual attention from the trainer. If you do, that would mean that someone else attending did not even get 10 minutes for the trainer.

I dropped off my dog at 10:00 am for full service grooming. After 2 and 1/2 to 3 hours they called me and told me that they had to take him to the Emergency Room. They had cut his nail too short and they weren't able to stop the bleeding. I will not be going back to them any more. They didn't even call afterwards to follow-up and check to see how he was doing.

Georgia **, a "groomer" at Petco on Tamiami Trail in Fort Myers Fl, has been ripping off customers blind!! Although she's been written up in the past for all the overcharging and falsified rabies information, by the way puts your pets in danger! Georgia been stealing from the store as well. Now as of 09/03/2016 we can add assault to the list, she literally shoved another groomer out of her way. 13 of her co-worker's have quit or have been fired themselves for turning her into the corporate headquarters. Their attempts failed because the management team prior to July 2016 failed to do their job.

I went to the patchogue ny Petco today, with two bags of dog food and a bag of can food that I had purchased there. I have never had a problem with exchanges before so I thought it would be ok. But it was raining so bad today, that I went in first picked up some stuff that I could exchange it for, and ask the cashier to watch the stuff while I run out to my car in the pouring rain to get my returns, she said sure no problem. So I run out in the horrible rain and get soaked to the bone, ran back in with the stuff. When it was my turn on a line a different cashier called me over. I told her I was exchanging this food for this stuff, everything was unopened and brand new. She asked if I had a receipt, I said no, but that was never a problem before.

I ordered my dogs flea medicine online from PetCo. When I finally received my order it contained puppy breathing rings not flea medication. Called their customer service and was told they could ship the flea medication again (which would take another week or so to get) or they could refund my money (which would only take a week to ten days - funny thing with that was it didn't take that long for them to take it out of my account). I told them I was not happy with either option and I wanted to speak to a supervisor.

I went last night to purchase a small dog bed. At first I thought someone had put a used bed that was returned back on the shelf as it was stained. When I moved the first one to see the one behind it I noticed it was full of mouse droppings. I then looked closer at all the beds and they either had urine stains or were full of mouse droppings. Disgusting and a health hazard. I called their 800 number and was answered by someone in India who barely spoke English so I'm sure nothing will come of that. It was the Hackensack NJ store and I will be contacting the Board of Health. Do not shop there. I purchased the small bag of food. I needed to have a receipt.

I try to give the benefit of the doubt in most cases but yesterday's experience with the grooming salon pushed me over the edge. It is the fourth issue and the worst I have had in 9 months! Took my Schnauzer to be groomed... was running late because of a slow train. Called them, told them I was on my way (15 minutes late.) Got to Petco about 25 minutes late. First they displayed their disgust I was late. Groomer checked my dog for mats and told me she wasn't too bad. Got a call about three hours into her appointment that her legs were severely matted so I told them to go ahead and shave them down (her legs grow out quickly.) THREE more hours later they tell me she is ready to pick up. When my husband and I go inside they bring her out... we were SHOCKED to see that they had COMPLETELY SHAVED our schnauzer including her face... eyebrows... beard and belly!!!

We took our two schnauzers to Petco in Longview TX to get them groomed. They had them for 5 hours. When we went back to pick them up. They were just putting our white one on the grooming table. We left again and five minutes later they call and say they're ready. We go to pick them up again. By this time we were ready to go. They gave us the bill of $95.00 for their so called grooming job. That was the worst place I've ever taken my dogs. I will never take them back there again. Sad place for claiming to love dogs. Hire real groomers not a bunch of teenagers.

My experience has nothing to do with any of my purchases. My purchases are just fine. I'm submitting this review because I've been going to the store in Austin for some time now but I've notice an drastic change to the environment. The animals aren't in the best of care like they once were. I asked a few employees but no one seemed to care, and I even pointed out the reptiles weren't looking so well. They pretty much brushed me off, and didn't care what I had to say. Upon reading other reviews, and seeing images, it would appear this isn't anything new. Upon doing an simple Google search many claims of cruelty come up, and even videos!!! From PETA doing investigations and regular Joe Blows. https://youtu.be/eu2pZejpSQg.

My sister, my son and my Shih Tzu all went into the Petco in Avondale, AZ. The cashier, who has been rude to us before, was being very nice and complimenting my dog when we first walked into the store. When it was time to pay he was Mr. Judgy and all-knowing wise man, telling me the reason why my dog is fat is because he's old and needs to be fed Senior dog food. First off, my dog is not overweight and is on a strict diet due to his food allergies. Yes, he is 9 years old but still acts like a puppy; he's very energetic. I didn't ask the cashier for his opinion on what to feed my pet, all I wanted to do was pay and get the hell out of there. He was talking really loud too, so the other people in the store overheard what he was saying to me. I was really embarrassed and upset.

When I called and made my appointment I let them know in advance my dog's legs were severely matted. I take responsibility for allowing my dog to get that bad. However I was honest with the lady over the phone and she still quoted me $42. When I arrived I told them my dog is really bad as you can see. Still no verbal response letting me know it will cost an additional $14. If I would have been told then I could have decided what to do at that point. I could have chosen to go somewhere else. I didn't find out until I went to pay. The manager was very nice and credited me what she was able to do. A couple hours before she was done, they told me they could not do it and that needed to take her to a vet. I think I bruised the lady's ego and said that I will do it myself as I have cut her hair in the past. She told me I needed to take her to the vet to get it done and I told her my vet recommended I take her to the groomer.

I've complained to Petco twice about shipping problems and they haven't made it right. I'm not going to get that $30 coupon either because what I ordered was on sale. I have a broken and leaking box of kitty litter on my front porch and it has been there a long time. They have not offered to replace it or compensate me. I'm dropping this service.

Here is what I went through. I saw the promotions that buy $100 worth stuff and get $30 discount. So I purchased but never got $30 discount. Later I found out its not on cat or dog food! So I call them and they gave me $30 credit anyways. When I purchased food for my cat second time, $30 credit did not show and it was charging my credit card! So I call customer service and she said that she had ordered for me and it is not charged to the credit card. But then I found out it was charged! So next call they explained that my husband had used that credit in store. And my husband said that he was told by the store that it was sale and not a credit!!

We went on vacation for 15 days and left Simba in boarding. He got some mat over there. We went for haircut at PETCO Bridgewater, NJ. When I went to pick up Simba, one of the employee started yelling at me in front of other customer that "you guy's have not taken care of Simba's hair." I explained her that, Simba got mat in the boarding and it was not that much of the mat. But she accused me of lying and continued that it can't happen in boarding, it is your fault that you didn't took care of Simba. I felt so embarrassed in front of all that I decided not to go to PETCO again. Also, they have completely shaved my goldendoodle. He doesn't have a single hair on the body. While shaving they have burned Simba at several places. From that day Simba looks very depressed and not so active. I do not recommend PETCO for Goldendoodle Grooming.

Petco is in the middle of a big mess right now because they issued a coupon code with an error and then cancelled all the orders where customers used it. Once contacted, they pretended they were unaware of the issue and then contacted us back to say they would not honor the coupon. They were given the opportunity to correct the issue and they chose not to... So, farewell to Petco. There are way too many pet supply companies that are good to their customers to waste time with one that is not!

We visited PETCO (Peachtree City, GA) for treatment of my dog at July 9 and we paid it with cash. Next day we was there again to just ask that if we pay it with gift card again and refund cash. And Manager confirmed it for that and Cashier also was acknowledged payment exchange. So we bought GC and visited again at Tuesday. But another manager rejected it and told us she will leave the message to manager who worked that time. But nobody contacted us. We was there again at Saturday. Same cashier was working but Manager was different. Cashier explained to other manager. But she rejected it and ask us to visit Tuesday (July 19) to meet senior manager. We visited today again. But ridiculously another manager got angry to us and warn us if we visit again they will report it. Nevertheless everything was began from their confirmation, they angry to us and warn us. We spent lot of times and additional cost for the gift card.

I order 5 sku #'s for my birds. First they made a wrong number of quantity, then when they charge my credit card 4 times with different amounts. $7.56, $43.80, $48.14, $5.38. I send few emails to Susan **, escalation expert and to Angela **, supervisor of one of Petco offices. From July 6 I CANNOT solve this problem. I keep all invoices and all emails to me and from me. I can send them any time, whenever you need it.

Today I brought my Siberian Husky mix to Petco in Rutland, VT for his first grooming experience. The summer heat has his undercoat coming out in tufts, so I finally broke down and brought him to a "professional" groomer, as the brushings that I give him at home didn't seem to be cutting it. He was very calm when we first got there, even laying on the floor and exhibiting no signs of anxiety whatsoever. The groomer came out when she finished with the dog she was working on and asked me a few questions.

Recently I was inquiring about the flea treatment Seresto on PETCO website. The price online was $40.48. I called the PETCO which is located in Bloomsburg, PA to see if they had a supply of the product. I spoke to a sales associate and explain that I was thinking of purchasing the product at the store. She placed me on hold and returned to say that they did have the product. I mentioned that online it was $40.48. She informed me that the store in Bloomsburg did price matching with the online price.

Purchased an expensive item. Never opened. Tried to return a few days later to the SAME clerk and, even though I have a credit card statement and the item is clearly visible on my Petco loyalty card, company refused return - even for store credit. No returns in absence of ridiculous paper receipt. It's clearly not about validation as it's obvious I bought the item, it's just to keep money. Do not plan to shop at Petco again. Keep the lousy $169. It's the last money you'll see from me. Clerk was even snarky too.

I am sad to say I am extremely upset with the grooming my goldendoodle received. Both of my dogs have only gone to Petco for grooming and as of today that has ended. My dog was groomed exactly 6 weeks prior to this appointment so he by no means is neglected in the hygiene department. He is part poodle so his hair is curly and we all know that tends to mat.

Went in to purchase a fish and was treated very rudely. Sales Associate #**. My husband was pointing out the fish we wanted and touched the glass on the aquarium our fish was in and the associate said "don't bang on the glass" in a very rude way.

I cancelled my appointment because of the terrible environment that I saw when dropping my dog off. I was not going to put my dog through the torment and malpractice that I saw. When I first went into the place, there was a multitude of open scissors and electric shavers left on the edge of grooming tables. The cords were also left on the ground which could have easily tripped anyone or a dog. The environment was disastrous with fur left behind and random crap on the grooming tables and floors.

I live in Hawaii, and there is one store on the island. I went into the store and bought two items, then checked the cost of the items online and their prices were inflated nearly and over 100%. One item cost me $49.99 and is online for $27.99; the other one was sold for $26.49 in the store and was $16.99 online. They wouldn't honor any online discounts, price matching, etc in store.

I dropped off my dog for a summer trim at the Petco grooming. I left instructions with what I wanted. The girl Alexandra was not friendly or very enthusiastic about her job. I had a bad feeling as it was not the normal worker that does my dog. When my sister picked up the dog she was shaven to the bone and ears and tail cut. After I specifically said not to cut her short. The groomer even showed me the chart. I picked the size with hair. What we got back was a shaved puppy. No effort was put into that at all. My dog was not matted. There was no need for her to do that. This anger will not go away until my little baby starts to grow her hair back. Do not trust them to cut your pets. She was horrible. And their prices are way too high for such minimal work. Plus her legs had been shaved to the skin???

Went to look for a basic harness/leash. Ended pay $76 for leash, one chewy and 2 boxes of milk bones. Help was all of 3 - 21 year old kids working the Sherman Oaks store. At any rate my point is corporate greed marking up items coming from Mexico & China 500%. Example a large raw hide chewy $22... Pretty sure Petco pays $4-5 tops ridiculous. Going from now on to Dollar store or Costco. Won't be surprised if goes out of business pretty soon. Also to the owners of this Consumer Affairs. What's really go on when you're a private dot-com business. Maybe grab personal info for resale??? Thanks.

A set of portable pet steps was on sale for $41.66 online. I called the store to see if they had this item in stock, which they did. When I asked the price, I was told $169!!... and they do not honor online prices. So, of course, I ordered online. According to online return policy, I will be able to do a return at a local store, if steps need to be returned. Hopefully they will honor this! Unhappy about the policy to not honor online prices...

It was a sad visit! All the fish were in crowded tanks! Some had ick! A lot of fish were dead and the other fish were eating the dead fish! I told the worker there. She didn't care! I used to love getting my fish here in Clifton Park but now will look for another store to go to! This is sad. I am an animal lover. To see this is very inhumane to me! What happened to this store in just two months?

Nearly a year ago I received an email offer from PETCO to receive a $30 eGift card for signing up for repeat delivery. I signed up for repeat delivery for Scoop Free litter trays. I did not receive the $30 eGift card. I called PETCO and was told I would receive the eGift card by a certain date. That date came and went and no eGift card. I called PETCO. I was assured I would receive an eGift card. I didn't. I called PETCO. The customer service representative agreed that I was entitled to a $30 eGift card but continued questioning me with senseless questions. At this point I had received and paid for Scoop Free litter trays. I had fulfilled my contractual obligations. PETCO had not fulfilled their contractual obligation to send me a $30 eGift card.

I will not buy fish from Petco ever again. I was told I could put a bristlenose pleco in with my betta. The one Petco sent home with my husband was so small it was destroyed within two days. I then had them order me 8 harlequin rasboras. They called the fish were in so I went to pick them up the next day. There was already one almost dead at the top of the tank and the surviving ones were so damn small that I put them in a breeding net for a day to try to ease their stress. The next morning I went to let them out of captivity and one was bottoms-up. Dead. Petco needs to find another supplier that doesn't send infants and the staff needs to stop feeding me a line of B.S. when I ask them about things.

Great trainer! I have been taking my Goldendoodle to the Watauga, Texas store for the last 6 weeks. I cannot express how wonderful Brittney is! I walked in PETCO, after going to PS, and having a very unsatisfied visit, just trying to find a product in their store. I was so angry, I didn't even ask about training... their loss. I walked into PETCO and was directed to Brittney... She also didn't have what I was looking for but told me where I could get it since Petco had stopped carrying it. I then talked to her about training, she impressed me so much, I went the next day and signed up my furbaby for HER training classes. She is definitely a people person and wonderful with the dogs!! I couldn't ask for better!

I went into PETCO Camarillo on 4-8-16. I wrote a check for my purchase. The check proceeded to get stuck in their machine. I waited for 20 minutes while their IT guy attempted to retrieve the check. He said he could not and I needed an alternate form of payment. I paid with my VISA card at that point. I was assured several times that they would destroy my check as soon as they could get it out. I went home that evening and told my husband who decided to put a stop payment on the check, which he did the next day. A week or so later we received notification from our bank that they tried to cash the check.

I made an appointment with Michelle, a pet stylist at Petco to groom my 5-month-old teddy bear puppy. I expressed how I wanted him cut and the type of shampoo he needed. She stayed it would take 3 hours, I dropped him off at 515 pm. They called me back at 700 pm. When I went to pick up my baby, he was hacked! He was gouged all through his puppy coat. It was uneven and choppy. I called back after I got home and examined him more thoroughly. He was lethargic, his hair was burned from the drying.

Seven years ago, I purchased my cat Molly from Petco. This purchase was for my aunt who had recently lost her cat at the time. The cat's paperwork said that she was 10 months old. Shots and all were given. My aunt didn't want Molly and so I kept her. She was a wonderful cat up until a month ago when I had to pay out of my pocket $1300.00 in vet bills to find out why Molly's ability to walk on her four legs were failing. My vet said a neurological problem. She said that Molly was 13 years old. I took her to another vet who said Molly was 13 years old and NOT seven going on eight. I am furious that PETCO would lie. WARNING ABOUT THEIR PETS... BE CAREFUL.

First of all I am a Foster Parent. Our 12 yr old purchased 2 hamsters. Within a month the first one died and now the second one has an abscess on it. When we took it back to Petco they wanted us to pay them $30.00 to take it back which the hamster only cost 17.00. When I explained that our son was a foster and had been thru a lot of tragedy already this manager just didn't care. I wouldn't take any animal there or buy anything from them. They also hurt animals there. My mother took her basset hound there to get his nails clipped. When we got him home he was limping. The vet said that it had been twisted which they denied. These places - PETCO need to be shut down.

We'll never go back. Paid $85 FOR MY BICHON, NO mattes, 10 LBS. Was cut too short and came home with fleas, my dog has never had fleas. No thank you.

We will never purchase anything from this store again. We purchased two sweet Guinea pigs. Within a week one became sick. They tell you to bring it in for treatment and they will pay but then they make you return your new furry family member and keep them until better. Not to mention they will not let you see them daily. They have a lack of knowledge about the feeding of these pets and they would not let me see where they have my pig. When I asked for the pig back so I could take it to the vet they said, "No, I can't sell a sick pig", even though we purchased him already!! I am so sad that I may not see our pig again. They are horrible!

Grooming at Petco 13741 S Tamiami Trl. Unit 2, Fort Myers, 33912 - I dropped off my 10 pound Terrier mix for a grooming and the lady asked me, how short or long I wanted her hair to be trimmed. I decided for 3/4". Then I was told, it can take up to 3 hours! They would call me, once they are done. After 3 hours, nobody called, so I went there to check if they had the correct phone number. I got told, it would still take 1/2 hour, but I could pay now. Finally, I picked up my dog after 3 1/2 hours. At some places, hair is maybe 1/16" and other places 2" long. It looks horrible.

I went to Petco to get 4 glofish. The man said to get this certain water heater for $100.00 so I got it and it made the water piping hot without me knowing. So two fish died the same day and then they wouldn't get me replacement so I went home and the other 2 were dead and they wouldn't give me a refund. If you're looking for someone to get a fish go to Petsmart. NEVER PETCO!

Several weeks ago I enrolled my 11 month old male Lhasa dog in the 12 week training course. Today, April 29th was to have been our first session. Upon entering the Petco in Rockwall, TX there was a man checking out and I had stopped to find out where I needed to go for the class and the man checking out without saying a word bent down and started to pet my dog and my dog reacted with an aggressive reaction went toward him. I immediately got hold of my dog and the man proceeded with his checkout. Immediately after that a woman came up to checkout and she was asking me what kind of dog was he and she waited for my dog to come to her and he did. There was not any type of aggression on my dog's part with her.

I set up an appointment for our dog to get groomed at the Petco in Pflugerville, Tx. His appointment was at 10 am. We went and dropped him off. The lady said it would be about 5 hours until he was done. We didn't really want his hair short. We really just wanted a trim and we voiced that. Keep in mind he's a Siberian Husky. The lady insisted we did the 2nd to shortest cut they had because "he has really wool like hair" she said. Assuming the lady knew what she was talking about we went ahead and said "ok".

I have a 9 yr-old Pekingese that has never been caged. Our home is his and he is spoiled. I went to Petco to have him groomed at his appointed time, 12:30pm. Cindy, the groomer and I had a CLEAR and CONCISE conversation at his first visit that when my Pekingese is brought in at his appointment time, he is to be groomed immediately. Cindy said "no problem, I will make notes in the computer on his account so we will be aware of that in future visits." I called after two hours and found out he would not be groomed until 3pm! He had been in a cage for 2 hours and still waiting! I picked him and noticed after I placed him in my car that his tongue was beet red and he was breathing very heavy, like he had not had water or any air conditioning while in area of the grooming area. NEVER will I take my precious pet there again!

Hill's Science Diet Small Breed canned dog food has went up by 20%. I have been buying this for 13 years and never seen a jump in price like this at the Elmhurst location. I will miss the groomers. They were good but I won't put up with price gouging.

Petco offered free shipping on Earth Day but it was not free when I tried to place an online order so dumb me called Petco customer service; not knowing I'd end up talking to a person/s in the Philippines that could understand me as well as I could understand them (poorly)... Paid for the order but never received email confirmation since they had my name completely wrong. Still don't have my order although called customer service 4 times. Local Petco store mgr threw her hands up said Petco stores have nothing to do with online, and finding Petco corporate phone number on internet as Petco won't give you that on their site and San Diego tells me "oh well I don't do complaints but someone will call you back in 24 hours." I'm going to PetSmart. Petco is WB Why Bother. Won't go to stores again either.

I found a stray dog wandering alone and decided to take him into my home and give him the love and attention he deserves. He was in really bad shape. Mattes all over his body that looked like they're been there for years, fix tails throughout his fur, hair so long on his face it was over his eyes, and his little body was covered in fleas. After getting him his required shots from my local vet I took him into to Petco.

I have repeatedly tried to give this company a chance, but time and time again they disappoint me. The horrible care of animals at each store I have visited and the disturbing lack of knowledge of the employees who take care of them at Petco is unbelievable. Everytime I visit there is always animals that don't look healthy, cages need to be cleaned and food and water is out - not to mention always dead or sick fish in tanks... What are the employees doing??? You might ask... Well on their cell phones or hanging out talking or avoiding customers at all cost seems. I am 100% sure the person(s) who run this company doesn't even like animals let alone is animal lover.

Went to PETCO to buy my baby something. Anyone that knows me know I foot any bill I damn please. She told me she didn't feel comfortable with selling me this pet cause for the safety of the animal and that she felt I couldn't afford it. This was after I made the purchase and she tried to pressure me to buy more, Kmsl. As you can see I paid with my card debit. Meaning, she would have to pay me out in cash right then. She did my refund in credit which takes up to 5 days to receive back, my God. I left but without getting upset.

The grooming prices are too high it cost my friend $213.00 for a cocker. They took advantage of her. That's a house bill!!! Why is it so high??? If it was a high-risk groom she should send it to the vet!!! That groomer must really make out with that commission like it was her own shop with no liabilities!!! This is on Petco for letting it happen!!! She's making more than the store is worth in 1/4 year.

I took my cocker spaniel to the PETCO in West Palm Beach FL on Tuesday 3/29/2016 and yesterday on Wednesday while I was petting him I found a razor burn on his belly and a lot of allergy in that area. They shaved him way too close to the skin and the blade was either dull or hot. I went to get him an ointment and felt bad for my poor dog. The groomers were very nice and pleasant. I really don't like giving a complaint but come on shaving a poor dog so close to the skin should not happen. My regular groomer at the PETCO in Plantation is amazing and my boy has never had an issue with him. But this time I'm really disappointed my baby has to go thru this (see attached picture). I want to be clear. I don't want a refund. The service was done but I want you guys to be careful when shaving!!!

I haven't had a problem with the store, but online isn't good at all! It started when I asked to be notified when something I was interested in was back in stock (actually 2 things). Then I placed my order & they had a promotion going on for extra pals rewards that I didn't receive & have been chasing them to give that to me, even though I was told I was going to get it... I'm still waiting. I got my order, tried to call them a few times & had trouble simply getting through. My order was messed up, some things were opened (seal was open) & other things were clearly used. When I did speak with a rep, I was told the ONLY way I could return to store was by an e-mail but I can't print it & don't have internet on my phone... I couldn't speak with a supervisor then either because call volume was SO high & I have already written asking for a call from a supervisor or manager so we will see if I ever get a call from one now. NOT GOOD!

My first repeat order came all at once with free shipping, good prices. Large and small items were thrown into the box with no attempt at wrapping and 2 were damaged. The company has not responded to my complaint. Although everything was supposed to come at once again in a month, they chose to send each item separately and charged me $5.99 shipping FOR EVERY SINGLE ITEM. Customer Service is now closed but will be hearing from me soon.

The Assistant Manager of Petco called me and we worked out the fee issue and I will be assigned to a new and experienced groomer. I was also offered 100% money back, but declined it. The purpose of my post was not to get a refund but to voice my objection about the price. Out of fairness thought it was only right to post and update that my complaint was heard and rectified.

I'll never bring my dog back to your store. The last time he was there he got butchered after I told the groomer I'll pay the extra for all the matted spots to be combed out. He was shaved in all the matted spots and he looked horrible when I picked him up. Granted some mats had to be shaved but the majority of them could have been combed out. Your groomers get paid to do their jobs and was offered the extra for the matted hair to be removed and they shaved him to save time... Your EXPERIENCED groomers should know you don't shave a golden retriever because their hair doesn't grow back right.

The recurring order function is about as useful as a fire hose enema. I have previously complained about the 'pause' of the order without reason or explanation only to have it happen more regularly than a high fiber diet bowel movement. If I were in charge I would personally fire anyone involved with this piece of code (the pause for no reason function) as it only serves to leave customers waiting for food that will never arrive. I get that you send out an email that says "your order has been paused".

My dog was very damp when they called me to pick her up. I ask to blow dry her more and they did. But she was still damp and not trimmed up like she had been the other 2 times I had her there. It was another person that done the grooming than the first 2 times. I could have done the job that this person did today. It was NOT A PRETTY job done today. Next time I call to get an appointment, I will see to it that a lady by the name of Dezafea (DEZ) is working the day I bring in my dog and that she will be do the grooming. This is at Garden City, Kansas. Today 3-8-2016 my appointment was at 10:30 AM.

On March 3rd I took my pet to store 3752 (in the Bronx, NY) to get groom for the 2nd time after adopting him. They called me to let me know that my pet was ready but that he had an allergic reaction to the shampoo and was red all over his body. Denisse (the groomer) suggested to bathe him again with special medicated shampoo. I agreed to it. When we picked up our dog, he was not happy. He was very shy, so we thought that all the washing probably stressed him out.

We took our two dogs to Petco in Cicero, NY for a grooming appointment. Realizing that both were pretty matted after a long winter we realized that they would have to have quite a cut to be normal. Well Coco now has a severe cut with gouges on her nose, back and ears. His skin is showing in spots and he certainly doesn't even look like the same dog that went in for a haircut. Our other dog has a cut that at least makes her resemble the dog that was brought in for grooming. Needless to say, this will be our last trip to Petco for any reason. What was learned? I guess... that even untrained groomers can be hired at Petco for their grooming needs. These dogs are Labradoodles.

My husband went to take an item back for me to Petco, I paid with my debit card. I told him they should give cash back as it's a debit card. When he went to return the item they refused to give him cash back and made him take store credit. We had our receipt so there should be no reason to get store credit. They also spoke to him rudely why doing the return. If you buy anything from any major retail store with debit and do a return they will give you cash. Petsmart even states that in their return policy. I will not be going back to Petco again. My business will be at Petsmart from now on.

I order items for my reptiles constantly. Usually I use petmountain.com. They did not have an item I needed so I looked for everything I was buying on petco.com. I live close to a PETCO but decided to check their online sales and such. I got the package missing an item. I called and got hung up on and then called back to wait on hold for 30 minutes. A non-English speaking person answered the phone and told me the item would be refunded at full price and someone would call in about 2 days for me to get the item again.

May I start by saying that I like the PETCO stores at which I've shopped, but the changes to the website and customer service has caused me too much trouble to continue shopping there. I started a monthly auto-ship, apparently, on the PETCO "legacy" website. One month I failed to get my email reminder that the shipment was coming, but it arrived anyway, whether or not I wanted it, or to make any changes. 2 months later, I still could not log into my account to make changes to my auto-ship order, nor to transfer my PALS reward points. I have spoken to customer service 5 times and they all tell me they've sent an email to me to help me reset my password. Never happened. The last Customer Service Manager I spoke to promised me a callback. Never happened. The number below is my inquiry number.

I placed an order for pet food during their online 20% off food sale. They showed it as shipped and charged my credit card. I tried tracking for a week but it still showed only a UPS label has been created. I tried contacting them by email twice but did not receive a response back, even though their site says they will answer within 24 hours. I then called and after waiting 20 min for a CSR, they tracked my order and found it never left their warehouse. They said they could only cancel, not replace, my order, and was told that I should receive a credit within a week and that I would need to place a new order but pay full price this time, not the 20% off cost on the original order.

I scheduled a grooming appointment for my Old English Sheep dog, Molly, at the PETCO in Clifton Heights, PA. When I arrived, I explained VERY CAREFULLY to the groomer what I wanted done. I wanted one inch cut off from Molly's 6-inch length fur. I even showed the groomer how much I wanted cut by placing Molly's fur between my fingers so that 1 inch remained above my fingers and said "cut this much off". 90 minutes later I receive a phone call from the groomer who told me Molly had a lot of matting on her chest and front legs and that she would need to be trimmed more in those areas and I agreed as I knew these were problem areas from brushing her.

On Feb 14 I placed an order for a cat tree that was only provided online. The store personnel was very friendly and assisted me in making this order. The order was placed at the store and I was told it would ship in 3 working days. Mindful that Monday was a holiday I figured that in. The cost was presented to financial institution and was promptly deducted from my account. I received an email stating the item had shipped on the 17th. It is now Feb 22 and I still have not received the product.

Petco.com underwent changes to its website. Because of website glitches, nearly 50 in gift card funds were lost when I tried to place an order. I immediately called customer service and was told to pay for my order again, with a credit card, then Petco.com would immediately refund my credit card. This would essentially be correcting the error with the gift card. Six weeks later, 4 calls to customer service, and there has been no refund. Wait time for customer service is 20-40 minutes. They keep saying the refund is being processed. They ask for feedback for the customer service agent, but it is not really the agent's fault. The agent says the refund must be approved by "upper management". Whatever.

Looked online. Seen sale on fish gravel, drove 40 miles to buy, store will not honor sale price. Ad does not say online only, even showed sale price at store from Petco website.

I bought a tube of high calorie vitamins at $12.72 including tax. Found out later, I could order online for $5.52. Even with the $4.95 shipping, it would only be $10.47. (Shipping is free with minimum order.) Then I checked other items and Petco prices are 2 to 3 times higher. Yes they're brick and mortar with expenses but terribly overpriced. I probably won't shop there again. Store was clean and service good if you have excess money to spend.

Each time I called the wait time to get to a customer rep. took at least 30 min. I had to make 3 calls to cancel my order and each time I received confirmation that it had been cancelled, to get me off their backs and take money out of my account. The shipment was never ever cancelled and it arrived today only after 2 days since the order was processed! Petco is so desperate to take your money that they will actually expedite your shipment so that they can take your money, despite continuous requests for cancellation. My original cancellation was because they didn't honor the 20% discount that I was eligible for.

Birds stand was ordered. Said in stock. Money deducted from my checking account. Item not in stock. Took 4 days to get through to petco.com. Still another 4 days have not received refund. They deducted my money before item was shipped. Not in stock.

Few calls to Petco said "don't have it in stock Blue Buffalo brand". Then it's "in stock" but can't sell it to me because it's not listed online. One hour phone when I am asked for my credit card it said denied. 2nd credit card was also denied. I was told to call my credit card holder. 1st credit card given was approved then the second card was charge 5 times. I called Petco and they could not help, no supervisor available.

I went on to Petco.com to find out some online pricing, because they tend to have a lot of sales that they don't carry in stores. I found three items that were a reasonable price (minus shipping) which tends to be $5.99 most times and this so happens to be how much I saved on three of the items, so $18.00 in savings, minus shipping, I was saving $12.00.

We purchased 2 large angelfish and within 48 hours they were dead, and so were most of our fish we had had for 5 years. When I took him back, they said our water in our tank was harmful and that's what caused the angelfish to die. It's funny because we went and bought 6 more fish in Austin and put them in our tank and they're still alive. Petco refused to refund our money or even give us a partial credit for the fish. WE NEVER BUY ANYTHING FROM THIS STORE AGAIN.

Pet gates: Went shopping online to see what type of extra tall gates PETCO had. Found one for 53.99 (Carlson Pet Products Extra Tall Expandable Gate with Small Pet Door) with free shipping if purchase over $49. Figured I would check store first. Went to local on in Easton, PA. Found exactly what they had, but there was no price listed. Dragged it all the way up front and ask the girl what the price was. Stated it was 89.99. Told her what the online price was. Stated nothing she could do. Told her I would put it back and go home and buy online and that it was sad that the store just lost a sale. She appeared to have attitude like she did not care as it wasn't her store.

We left our dog Skip at the salon in Petco, Napa at approx. 4:00 PM on Wednesday the 30th of December 2015. Skip was going to get "the works" (wash, nails, brushing, etc). While he was there, my wife and I left to run some errands. At approx. 4:55, we got a call from the manager at the store telling us to there was an emergency and we needed to rush to a local Veterinary Hospital. When we arrived, we were told that Skip had some form of incident and that he did not make it. The manager from Petco was there and he told us that they were preparing Skip for a bath when the person working with him was called out of the room so they left him there attached to a wash basin in a "harness" for "at least five minutes". When they returned, Skip was lying there unresponsive. None of the treatments that he was there for were done. He was untouched.

I made an appointment a week ago. Was asked how old my cat was and if he had his rabies - I told them he was 15 and up to date on shots. I get to my appointment ON TIME and was turned away because of my cat's age! The person I made the appt with should have told me then! I will never go back for anything at Petco.

So I've been taking my dog Maggie to Unleashed for grooming for awhile and the final time I made a grooming appointment, we were turned away because my dog is old. I drove all that way just to be told they couldn't. I'll be buying our dog needs elsewhere. I'd give them a zero star if that was possible.

Every time I go to Petco to buy food they never have it. Ever. I've gone 3 or 4 times and it's always gone. The guy at the register was nice enough to get one from another store. I go to pick it up and find out I'm paying more for it than I would at Petsmart. Told the lady every time I come it's never there. She told me I have to call 2 weeks ahead so that I can get a bag. Decided never mind I'll buy the food this time because of the nice guy whom went and got the bag. But never again will I waste my time getting dog food from Petco.

I went today at 7:15 to use the self-service dog wash and the girl at the front desk named Rei (who by the way made us wait to be "attended") told us that we couldn't use the self-service dog wash because she already cleaned the baths up. Excuse me?? Isn't the service supposed to be open until 8? Does it take 45 minutes to clean up a shower? I have two medium short haired dogs... That doesn't make sense at all. It looked like the girl didn't want to work. Shame.

I purchased a ferret reluctantly being it was from Petco pet store, and buying for a pet store you don't know the true background, but my son wanted him & after we got him home it was love at first sight. He had more personality than most humans I know. We named him Ozzy, did all our research to know how to care properly for him. 2 days before Christmas I noticed his breathing was heavy & we took him to 2 vets, one regular & a specialist, shocked to find out at the age of 14 months old he's dying from a form of lymphoma that is associated with over breeding. I should have did my research About Marshall ferrets, that is where Petco get their ferrets from. Marshall ferrets in the past have been shut down, fined, etc. I like most didn't know ferrets are like having a dog or cat & extremely loving towards their owners. We were devastated knowing Ozzy won't be with us much longer.

I can sympathize with Ernest on his review as I just went through almost the same thing. Placed an order online December 5, 2015. When I didn't receive after 2 weeks, contacted customer service and was told their website crashed and was being worked on. That's when I found out my order was cancelled. That's when my blood pressure went up because I gave them the benefit of the doubt, but don't like being taken for a fool! Called numerous times and after being on hold 20 min at a time, was told by Katie (escalation supervisor) it all was being handled. I won't go into details (not enough room) about the rest as I'm sure you could imagine yourself what followed. All I can say is Petco should be ashamed of themselves for handling customer service issues the way they do. I got no satisfaction, couldn't understand most of the people I spoke with, and basic math is a problem.

At the age of 11 my dog, Dutchy, had surgery in mid-August due to a ruptured disc in his spine - prior to surgery he was unable to walk for 2 weeks. It took him 6 weeks to recover and fully be able to walk on his own. As a result of the surgery I try to minimize long walks as much as I can and healthily reduced his weight to alleviate the pain from his osteoarthritis. With the impending holidays I wanted Dutchy to have a bath and decided to make his appointment at Petco (Store 3721, NY) - he is a frequent visitor at this store and it is the closest grooming service in which the walk won't put too much of a strain on him. He was due for his Bordetella vaccine before getting a bath so I coordinated his semi-annual senior Vet visit on the same day.

My regular groomer was on vacation, but was scheduled to return soon, so I took my Bichon Frise to Petco to be bathed, dried, and brushed/combed out. I thought this would be a good occasion to see if Petco could be used as backup to my regular groomer's schedule. When I picked up my dog, her appearance was the same as when I took her to Petco; she just smelled better. It seemed as though she was bathed and dried, but her hair/tail was still kinky curly as though she had not been brushed. I definitely will not give Petco another chance.

Ok so yesterday I went to PETCO to get a Bearded Dragon. I only found 2 staff that were willing to help me the whole time I was there. One of the employees had to bring somebody up to get the reptile out for us. He looked like he was on crack. He yanked the cage open with no concern for the Bearded Dragons and grabbed one out. He was squeezing it quite hard while he was examining it. On the way to the register, he stopped by one of the employees and held the Dragon up to her face and tried to scare her like a 5-year-old would. My Dragon is doing good since I brought it home but I felt bad for the animals there. They should improve the experience and not hire people that looked like they spent 20 years in prison for child molestation.

I recently had an experience with the manager at the Petco store at 15th street and Alma in Plano, TX. His name is Kyle and I am completely dissatisfied with how he treated my father. My father is a 75 year old man who had a question about which harness to buy to help our dog walk better. Kyle not only talked down to my father as if he was a 10 year old boy who knew nothing, but also called him an irresponsible dog owner because we were inquiring about the chains. Kyle also tried to push his opinion on us saying that even though "his store" carried the chains, it was NOT fine to use on a dog and that we would be "irresponsible dog owners" if we bought it.

Made an order for aquarium on December 8th. Immediately after, their website crashed for a couple days and any link to my order disappeared. As of December 20th, no one can tell me what my order status is, even though I have been billed..

I bought a two inch lobster (crayfish) for my son at PETCO. Within hours it died. This is a common theme there. I've previously seen dying / dead fish and frogs in their tanks. I've bought a snail and frog that died too. My bad, why did I buy the lobster there? I was trying to make my son happy. Terrible. It cost me $20 bucks, plus the food which was $8.99! I am planning on taking the dead lobster back (yes, it is gross). We'll see what happens next! I really wish the Atlanta metro had mom and pop pet stores instead of endless chain stores.

Placed an order on 8 Dec 2015 for 6 ten pound bags of aquarium sand and 2 twenty pound bags of crushed coral. Long story short got 100 pounds of sand. Also there was no packing slip or receipt in any of the 3 boxes sent. The only proof of this transaction is my Paypal. Petco never sent me anything for this order. Called them and got, "We will get the right stuff right out to you," and today (17 Dec 2015) got an email. The say item but it is items and how much is the refund and when will there be a refund? These people are just bad.

My family and I were looking for a pet bird. We walked inside and there was dozens of dead a dying animals! Petsmart isn't even that bad but Petsmart is still bad. I walked out of Petco crying. We have never been there since.

I'm very displeased with how unpleasant Petco is. My hamster died after 2 days of having it. I buried my hamster. What did they say when I wanted to get another hamster? "We'll have to have the hamster body." So I told them we buried him. Their response? "Then you'll have to dig him up." What kind of horrible people say that to a kid who just lost their hamster that came from their facility after having it for 2 days???