Petco Reviews

I have been using Petco's grooming service for 6+ years for my service dog. Scheduled appointments, kept appointments, paid their charge for appointments plus tips. He is a small breed dog and they have always performed standard grooming services on him in 30 minutes or less while I wait for him. I have always informed them that I will be waiting for him! On my last trip to Petco I had a 10:30 appointment and arrived at approx. 10:15. They immediately took him in, made no mention that they were severely understaffed. or given any other reason that I would have immediately rescheduled the visit and proceeded immediately grooming service on him, ie: trimming his toenails, I stepped outside for brief minute because all they had left was bath and towel dry him as they have always done. When I came back in expecting him to be just about finished.

I bought two hamsters last last Thursday. I have never bought hamsters before so I did not realize that Petco had sold me two sick hamsters. On Tuesday, they began to get sick, so I took them back to Petco on Wednesday. The doctor did not see them until Saturday, three days later. What kind of service is that? One died on Sunday morning and one is very sick. What kind of sick treatment is that? To just let a hamster die because you did not want to see it. I recommend to never ever buy anything, especially pets, from Petco.

Purchased some marine life from them. They bag it take it to the register and ring it up. Drove home 45 minutes, looked in bag and 15 dollars worth of merchandise missing. Called the Store and guess what? Their manager ** says it’s sitting there. So I tell her I want a refund by means of a gift card so I can use it at my local Petco. Can’t do it. Tells me to call corporate office. Called them. They called ** and say that they stand by what she says. So they ripped me off 15 dollars. Just plain out crooks. How hard is it to send a gift card to me to cover their damn mistakes? Almost tempted to file a police report for theft. A little overkill. Spend 300-500 a year in marine life and supplies. This is the last time I deal with them ever. Store Petco 6720 Fox Centre Parkway Gloucester VA Phone 1-804-792-6039.

I bought 2 Angelfish last week. The guy said, "Well the black one isn't looking too good, but we have a 30 day return policy." Well I returned (less than a week later) because both fish had died. I had my receipt, but they wouldn't let me get 2 more fish without bringing in the 2 dead fish, as well as a water sample from my tank. Really PETCO? We flushed the first dead one, as it was several days ago. I don't understand why they have this policy - do people really try to scam Petco over a few dollars in fish? I won't ever be going back there!

Went to change order on a repeat delivery and add two other items only to find out there is a surcharge that costs more than one of the items in the order. I get we are in AK but the items are already *here* and ship from a local store. Just lost a customer.

$45 surcharge for a $50 order. Completely ridiculous. I already have to pay for shipping, so what is the surcharge for? It's only going to be shipped from a local store. Mainland stores probably don't have to suffer with this surcharge nonsense. I've shopped here for years, but no more. Being greedy is only going to make them lose business. Amazon here I go.

I have repeatedly tried to give this store (Parkside) a chance, but time and time again they disappoint me. The disturbing lack of knowledge of most of the employees who take care of them at Petco is ludicrous. Every other time I visit there is a very long line, with only one employee on the register and helping in the aquatic area of the store - not to mention I have seen many dead or sick fish in tanks, fish in the wrong environment, and cats sleeping in their own dirt... What are the employees doing??? What is the management doing??? I can answer. On their cell phones or hanging out in the back room - blocking the way to the public restrooms and gossiping about employees LOUDLY.

I'm so sick in tired of everytime I want to do a price per PETCO, when I give the information and THEY verify it, they see there's a difference in price. I want to go into a store a pick up 8 packs of 100 count paper pads which there is a $35 difference in price. In the past I have ALWAYS gotten the difference in REWARDS DOLLARS so once I get to the store I have to go back and forth with them to correct the difference in price, because of course the price is way higher than what's online. Now that I want to repeat the process now they are telling me that they can't give me the difference in rewards dollars, when this has been happening every since PETCO came up with this price match. I will no longer shop at PETCO and shop online or PETSMART! The customer service barely understands what the customer is saying, so do you suppose to get anything done.

I bought my kitten about five weeks ago. They said he had his shots, he was neutered and he was dewormed. The only problem I have is a few days after he came home I noticed he had blood in his stool. I have another cat and a dog as well. I ended up taking his Jordan and found out he had a parasite. I ended up not only paying for a stool test but also for medication for him and my other cat that I had to give twice a day to both. Luckily my dog was fine. About two weeks later the diarrhea continued and I found more blood. Took another sample to the vet, paid another bill and found out he had Giardia which they didn’t pick up with the first test possibly because he was so overloaded with the previous coccidia.

I placed an order for prescription food for my pet - only to find out that after day 3 they still didn't get in touch with my vet for approval - they are very unprofessional on the phone you will hear different explanations, everyone said something different to me and meanwhile I needed the food - I just will drive to Petsmart and get it myself.

Just recently Petco now tacks on a surcharge to shipments to HI. I had my pet's food on repeat delivery and made things so convenient. They still have free shipping over a certain amount but that doesn't exclude the crazy surcharge. For 2 bags of treats the surcharge is at least a 3rd of the subtotal.

I have never been around such incompetence levels as of my local Petco. It's a long story but the bottom line is Petco is very poorly run. Don't do business with them, you will be sorry. And don't try to call for customer service unless you want to talk to the Philippines. And I don't know about you but I don't give my personal information to a third world country that I don't do business. Petco are you not aware of the identity theft nowadays? Is the few dollars you save on exploiting cheap labor worth losing customers?? I guess so.

Visited their online website to get specific cat treats, logged in as guest, choose the PayPal option for payment, reconfirm address, log into my PayPal address, hit pay button, Then you are redirected to log into your Petco account, which hints at auto re-order, First they say to pay, then won't allow me to pay until I sign up, which will likely lead to an auto re-order situation, NO THANKS, FIX THIS, ANNOYANCE. ABORTED THE ORDER, WILL NOT ATTEMPT ANOTHER ONLINE ORDER FROM PETCO.

I hate writing a negative online review but I feel like others need to know this. In late September, I place an order for ONE item. Although it was much later arriving than advertised I did receive it. In mid October my bank account was debited FOUR times for this item. After spending literally three hours back and forth on the phone between "customer service" and an "escalation manager", who by the way "does not have an outgoing line" and cannot give you a number to call back on my issue was unresolved. No, I did not click the order button three more times... They only found ONE order for me.

They do not follow your instructions regarding grooming your dog, add on lots of charges as they see fit, and quite honestly, are rude. Not to mention that their computer system is often down, and often there isn't anyone at the register to even ring you out.

My dog was afraid of grooming. After picking her up I realized she has some nails not clipped and her hair is choppy. I was told they had a refund policy if unhappy with service however I have contacted PETCO multiple times and was told someone would contact me. I still haven't received a call and it's been over a month.

First time ordering anything from Petco online... Ordered prescription food for my dog on a Sunday night, they faxed my vet for authorization on Tuesday, my vet responded with authorization same day... it is now Thursday and they still have not processed my order for shipment, although they were super quick to take my money when I put the order in. They don't anticipate my order to arrive for another 8 days. Customer service is poor, pretty much a "well, that's all we can do" kind of attitude. No compensation for excessive timeline for delivery. While I was on the phone with Petco's customer service on Wednesday, I ordered the same order from Chewy.com and will be receiving that order tomorrow (Friday). Two days for Chewy to accept order online, process, and deliver to my doorstep. Why would anyone go with Petco?

I recently purchased a bag of puppy food from PETCO. My 5 month old puppy has been on this food since she was 8 weeks old. I have never had an issue. When we opened the new bag of food the puppy did not seem to want to eat it. Thinking that she was just being a puppy I picked it up and tried a little later. She did eat it that evening. The next morning she had a rumbly stomach and vomited. She did not want to eat. Called my vet. Treated for gastrointestinal problems. Medication seemed to help. She ate puppy food later that day. Following day vomited and lethargic. Took her in vet did an x ray and gave an anti vomiting injection. Did not feed the puppy food but fed her my adult dog's food. Puppy got better.

Las Vegas - W Charleston. Adoption events on Sat and Sun, went on Sunday and as we walked up, they were quiet and unfriendly. At first I didn't think anything of it. We stood there, in front of one fence that had 3 volunteers in there and they were cuddling puppies. I started asking questions about one dog. The response was short. My husband finally asked if we could see the dog. We washed our hands in Lysol but the girl just cuddled the dog and wouldn't put him down for us to even see his personality. She actually was basically refusing to let us see the dog. I finally asked, 'Are you adopting this dog?' Some older woman came over and she was unfriendly and about as useful as a stick.

This is how a Petco store manager and dog trainer could have ruined a young dog’s socialization and possibly his life. We have a 16-week-old puppy. We had been taking to the Bremerton, Washington Petco for about four weeks for their free puppy play sessions on the weekends. The first few weeks it was fine, but in the last two weeks it unfortunately became clear that the trainer doesn’t seem to understand the purpose of these sessions. Our puppy has progressively been getting better about being calmer during play because we have specifically asked the trainer to interrupt his play more often, to have him sit and get a treat before continuing play. This is a proven and standard method used by world-class trainers such as Dr. Ian Dunbar, used to teach a puppy that the owner stopping play or asking for a recall or sit is not the end of the play session--rather, the puppy gets rewarded with play for a good sit and a calm moment.

Absolutely horrible experience. Alright first off all the workers were just sitting around talking instead of helping. Finally one guy turned around after I stood there for seven minutes. Just to find out the guy works in the reptile department and not the fish department so he had no clue how to handle or inform me about my fish. They attempted to sell me a 40 dollar goldfish, when the sticker under its tank with a picture of the fish I wanted said 6.99$ and they refused to give the fish to me for that price saying it was 40$ when the tag said 6.99$. So I can promise you my family and I will never be shopping at any Petco ever again. WATERTOWN PET SUCKS. DON'T WASTE YOUR TIME OR MONEY.

I set up an appointment online for grooming service for my dog, a Cocker Spaniel well behaved dog, service that has been provided several times before for this same store under similar conditions, after wasting about an hour getting to the store and providing all the paperwork for rabies shot, which was up to date, they denied the grooming service. The manager of this department at the store, John **, indicated that the service is up to the groomer preferences and she did not want to do it. The groomer, a girl named Gu or something like that was negative to provide the service since we stepped into the store and was trying to find excuses for rejecting the service.

I purchased an expensive aquarium filtration system from Petco in Palmdale Ca. I brought the system back within 3 weeks as it did not work and they would not return it or provide store credit since I could not produce the "original receipt" even though the store clerk who sold me the system was there and knew I purchased it AND I used my Petco rewards account that shows when I bought it. The store still refused to return the item stating their policy requires original receipts. I asked then why do you have the rewards site that shows purchases, no one could answer my question.

Just to provide background: I am a regular PETCO customer. I purchased two guinea pigs from PETCO back in February and have planned to buy more. My boyfriend and I spend hundreds of dollars buying all of our pet products from PETCO. Yesterday, my boyfriend bought bedding and hay for our pigs and let me know that he saw a beautiful, fluffy brown baby pig that he thought I would love. So today, on this beautiful Saturday, I drove to PETCO to see this pig so I could decide if we would add him to the family.

Been looking for a grain free dog food for our dogs since both have a sensitive stomach. Found Taste of the Wild brand (recommended by our vet) at Petco store in Valencia, CA and bought a 12-can case there & learned that they offered home delivery if we subscribe. Well, went online today to make our 1st online purchase with Petco (have never purchased from Petco online before, we use Amazon, Walmart & Costco online all of the time, but none carry this brand: Taste of the Wild) everything was fine until we were ready to check out & found a $ 60.00 surcharge (that's right, a $ 60.00 SURCHARGE) added to our total because our PO Box # was part of our address.

I am very disappointed with Petco customer service. I signed up for the repeat delivery back in May. The cat food was suppose to get to me every 2 months. I've got my first one on time. The next one didn't come to me. I just received from the Post Office a note, that I need to come to their coalition and pick it up. I called Petco customer service right away and explained the situation. The response I've got: It will be delivered to my door soon. It's been over 2 weeks since. Now I called Petco and spoke to a supervisor. She said something like: "Depending on the package size it sometimes gets delivered to the post office for you to pick up". She didn't say she is sorry, only said if I want I can stop repeat deliveries. Right, after they charged my card on July 27th, and now it's August 13th. Horrible customer service! They lost one more customer.

I bought two, Litter Maid Classic Series Automatic Self-Cleaning Cat Litter Box from Petco, two years in a row for 179.00. This product only lasted one year, because of the poor quality, and Petco only offers a 60-day return for the merchandise. Electronics should last longer than 60-days especially when it cost 179.00. When a company sells poor quality merchandise, it is the consumer’s responsibility to reject their products and services. Therefore, I will no longer shop at Petco, because of their return policy and their poor quality merchandise.

All the workers are very friendly and always willing to help. Most of them are always busy doing something to make the store look nice but the place does need a lot of upgrading!! Come on Petco, you can do better for these employees that work hard to make us customers feel welcomed!! And need more workers in the store!! Store #1306.

On October 13th, 2017 at 11:15 or 11:20 AM I went to Petco 160 E El Camino Real, Sunnyvale, CA 94087. As I enter inside of the store there was this ** woman who was a Petco employee who looks at me as I entered the store. When she looked at me I felt very uncomfortable. I walked over to the aisle where they sold dog collars and leashes. I recently adopted a puppy from this same store August 5th, 2017 and I purchased a Bond & Co Blue Bling Collar item number (2484619) but it was too big for my puppy and it came apart so I needed to get him another one. As I'm in the collar aisle I grabbed a collar and try to put it on my puppy. I ripped the cardboard that was attached to the collar because it was in the way. I ripped the cardboard tag in half and placed the cardboard with the bar code in the small shopping cart.

I have been ordering cat food from Petco for over a year, but never again. This last order was late, short, and damaged. It took 10 days to receive my order which was for one carton (24 cans) of cat food. I received 20 loose cans that were just thrown in the box with no packing material, so they were all damaged from shipping. The person I communicated with on their Chat line was very nice, provided a refund, but was not fluent in English. It took some further explanation before he understood what I had written. Petco seems to have instituted cost cutting measures the results of which are fewer customers.

ON June 6 2018 my wife had a appointment for CODIE (our Dog) to be groomed. When she arrived there was a new employee who ask if my dog had any medical problems which she replied yes and was asked what was the problems. Employee was told he have seizures and my wife was told, "We do not accept dog who have heart problems or seizures." My dog had been groomed at this PETCO groomer for over 3 to 4 years. We have never been asked this question nor is it posted and should be asked each time your pet arrive because thing change.

At Petco 44th Street in Phoenix 85008 last week, I went to store to get treats out of the treat bar and #flieseat** came out of the bins, told the employee, and she said she thought she had gotten them all out, and **stuck her hands/arms in bin and tossed the treats around to scare out any remaining bugs out.** I asked if she knew #flieseat**, she said she knew that. I told her sticking her hands and arms in the bins was unsanitary. I guess since they are just animals, sanitation is not a priority. DISGUSTING. Talked to supervisor in corporate who backed up employees handling of situation who told me to just buy the pre-bagged treats, they had same assortment. Except when I went to the store to buy them, the employee said they didn't.

Yep buy one treat get one free “in store coupon only” didn’t work. I went to 3 different stores drove 32 miles, round trip between them. The stores was not stocked with the same ONLINE products. Talked to managers and they were willing to do “workarounds”. You want me to come back again, I don’t think so. Hey KNOCK KNOCK corporate, called left a message with operator 2 days ago for an executive complaint, I’ve been ignored. Horrible advertising “gimmick “ to get customers into the store.

Having been a customer of repeat delivery for over a DECADE, the last year or 2 has been a nightmare of damaged items, open cans w/ food and bugs loose in the box, wrong items... have ONLY/EVER ordered cat food, and most recently, I ordered 1 case of wet cat food, received 2 cases of 12 oz. canned prescription diet DOG FOOD. (I guess the picture of the DOG on the can didn't clue them in that maybe this was not the right food?) So not only did I not have anything to feed my cat, but I had to haul this load into a store. Their usual resolution is to send a free case of the correct item, which shows up approx. 2 weeks after placing the original order. After a while that doesn't even matter... doesn't cover the inconvenience all the way around. They clearly don't read the orders that come in, judging by all the complaints in reviews. Save yourself a hassle, go w/ another company.

Love ALL the people at PETCO. Love all of their products and their groomers too. What I do NOT like is their "over-pricing" of their goods. Also that they get their living pets from suppliers that abuse small animals.

I rarely write reviews but wanted to say how pleasantly surprised I was to attend the dog Training classes at the Del Mar Petco on Via De La Valle. My dog and I have been working with Luis and he really has been a fabulous coach. I have had many dogs and have always done training classes and really like Luis' manner and positive approach. He made a real effort to work with me and find a time that worked for me, but most of all he's just really good at training you in a positive way to train your dog. I would definitely recommend his classes to anyone who is thinking about training. The price is also a win-win. Many other places I have gone for training have been far more expensive.

They left my dog in a tiny cage in a hot backroom for 2 hours and claimed his panting meant he was too stressed and wouldn't from him. He's a Pekingese with long hair; of course he was panting. Never do business with the Harrisville, UT Petco again.

Not good with fish. Went in Saturday to buy a betta fish and several of them were sick. Two had fish rot so bad that they had no tails, and one was missing its upper fin as well. One of the Dalmatian Mollies had velvet and was dying. The same water is used for all fish - the betta fish also come from the same place and same water supply, even though they are kept in separate containers - it is the same water. They either need to get a new supplier or stop selling fish. How can you not notice a betta without tail or fins? Their beautiful tails and fins are what they are known for. I saw a beautiful betta that looked OK, but did not buy it, as if it came from the same supplier, it probably has the same diseases.

I have a gorgeous one year and a half old Maltipoo with long gray hair that drags the ground. I take her to be groomed every 30 days. I took her to Petco for a feet, face and fanny trim. That's where they trim those three areas. I picked her up six and a half hours later with no phone call telling me she's ready and the girl was shaving off all of her hair. She was completely bald. I am sick to my stomach. She is doing nothing but itching, licking her bottom area. She has never ever had her haircut. She looks horrible and I am disgusted. I can't figure out anyone who could look at how beautiful she was when she walked in and take a shaver to her. I will never ever walk back in that store. Everyone beware. These groomers are not experienced. Half of them are cashiers they get put in there to fill in when they are short of help.

After years of loyal service, they refused to care for my dog. She had no change in her medical history yet, they didn’t want to groom her due to on and off tremors which have been stable and have not changed in the last year! And even though she was groomed by them just 8 weeks prior. The groomer was disrespectful and used poor language. I was embarrassed to even be associated with them and a company that would stand for that kind of behavior from their employees. Petco will no longer receive my business nor my friends or families. I know I’m a small fish in a big pond but I hope others are not treated this way.

Pocatello, Idaho - The girl that gave my dog a haircut was inexperienced and didn't seem like she knew what she was doing. She gave my dog back because apparently he was fighting with her when I know for a fact he never does that to any other groomer. He was even in there for 50 min. Got a call to come and get him. She told me that he had a knot under his chin and he was biting at the clippers and trying to get away. She was afraid that she would of cut him and told me that I needed to take him to a vet to get it removed. She gave him back with everything but his head shaved. I had to take him to another groomer and he did perfectly fine over there. So I am never taking my dog to PETCO to get groomed ever again.

Just found out a long time employee is no longer working there, where I don't know the reasons for this, I can tell you I won't be going back. His name was Zach, he was the only helpful person there for fish help, the other guy named Daniel is rude and very lazy, it's my understanding the only reason he's still employed there is he's friends with the manager, which is also lazy. I'm taking all my pet needs to one of the stores out of town, that's how bad this store's employees are.

It happened twice! I brought my Tibetan Spaniel to Petco Van Nuys for grooming. First time was about 8 months ago. Asking for a light groom, half an inch max, my dog came home with 1/4" from his skin. Never mind on that one, I let it go, although my dog went into hiding for about a week as if he felt naked. Couple of weeks ago, I brought my dog to grooming again at the same location, thinking that if I explain very well this time, it would prevent the problem. I even stated over the phone when I made appointment and when I brought him over regarding previous experience and asking please don't let it happen again. I said, "If it happens one more time, someone will be fired. I'm gonna raise hell all the way to corporate office."

PETCO store carry a wide range of products and the employees are very helpful. I have used their pet grooming service for years and never had a bad experience.

I bought a cage from Petco.com and now I realized the cage was going to be too small for my 10 month old German Shepherd. I cannot go without a cage for my dog. Left alone she will destroy my house. I called and asked for a recommendation and what options they had for a pet parent like me. They told me to return it to the nearest store. Not an option because xxl was not at the store. Then I asked what I should do. They told me to put the dog on a leash. I asked them where should I put the leash. Like are we serious!! A leash? Common. And that’s coming from “upper management” and then so I asked, "So what are my other options" and they told me to order a new cage and wait for that to arrive then return the old one.

It is very pricey but has a big selection. I love all the pets they have on hand for you to buy today. They have all the toys for that pet plus food and bedding. It's a 1 stop pet shop that you can take your pet in with you. Not make them sit in the car is a plus.

I go into the Petco at 1931 East Main Street in Spartanburg, SC monthly to purchase Canidae Dog Food for my Poodle. This is the closest business that sells it. I have been going monthly for approximately 6 years now. The company, Canidae, emails me coupons to use in the store monthly. I show them the coupon that was emailed to me, and they scan the barcode. So, I went in on 02/17 and went to the counter to purchase a bag, with a 30% off OOPS sticker on it... I presented the coupon of $5 off any bag, and the Manager, **, replied by saying he could not accept this coupon. I told him that I had been coming in every month for 6 years and using a coupon. I can look up the dates on my bank statements if anyone would take the time to look at the video. ** continued to tell me that he had NEVER taken a coupon like this. Lie number 1.

The food products are rarely rotated. Staff members concern with sales only. They are better actors than the true performers. I have visited many of these locations and still have the same results.

I went to PETCO to get a bag of dog food and when I was checking out I inquired if Petco ever put out any coupons. This weird little weeny man at Tatum & Bell store Phoenix at about 12 PM on Sunday morning came to the register because the girl did not know. The price listed on the dog food was 19.99 and the register was ringing up $25.99. The little weeny guy would not let me explain and told me to "hush". I told him, "Don't tell me to hush" and he said I should leave the store like he is doing me some kind of favor to shop at that overpriced store. I could understand if I was making a scene but I was not. I just said, "Don't tell me to hush!" Then I told him, "** you!" I was sooo shocked and left.

I frequently shop Petco and love their large selection of products. I also use their grooming service for my dog. They are always very helpful and provide great service.

I usually buy my pet food at PETCO. They have a good selection of grain free dog and cat food and the staff members are always very courteous and helpful. I also use their online service, especially the repeat delivery service. I am very pleased with both.

My dog gets excited to go to PETCO. He gets groomed there, and they're very good with him. They're very friendly and they go out of their way to help you. They also taught my daughter about leopard geckos.

PETCO offers lower prices for automatic reorders of pet food delivered to your door and they charge your credit card each month. What they don't tell you is if there is a fluctuation in price, they will NOT let you know ahead of time. They charged me thirty dollars more for the same product and told me there was a price increase from the manufacturer. Then, the price decreased magically right after it was delivered to me. A refund of the difference was not offered.

I will never go to PETCO in Stillwater, Oklahoma again. The cashier Lynette or Leyann or something like that was very rude when I asked her a question about my cat. She glared at me like I was stupid and never responded.

Avoid Petco State College, PA groomers. Most of them cannot treat dogs property. Their service is non professional and very unpleasant. They hurt my dog and returned it to me partly groomed. They teared pieces of her hear off. That was horrible.

I went to Petco for the first time in my life because we have a new dog. I have never been treated with such disrespect in any store ever. The employee there was rude and unkind. One of the items I wanted to purchase was out of stock, which is fine. The second one I had found on several sites online and it was $14.99. However, the item in the store was listed at $63.99. I wasn't too concerned because it says that they price match. NOT TRUE! The employee said they would never price match that because it was too low. I finally said we would leave and not be back and she replied that that was just fine with her. So I purchased my items on Amazon, they were delivered in two days and Petco lost $300 worth of sales on just one day... and all of the sales for the rest of my dog's life.

I ordered a bag of prescription food online hoping to at least earn some rewards for the cost. Three days after the order it was still processing, so I called. The first person had me take a photo of the script label on the bag I had from my vet and email it to her. Then she transferred me to an "escalation specialist" who told me that wasn't good enough and that either the vet would have to respond to the fax they were sent or the vet would have to call. I called the vet and they said they received the fax AND that they had sent it back completed, they had proof that they did this.

I purchased two products which were chew toys from Petco. The items we’re substandard and a potential choking or death hazard even to my medium chewer. She had the plastic ball in tiny pieces in moments and had injested parts. Another chew toy which was rope covered in fabric a similar result, I contacted them, they had no interest in even what the products were and simply said, "If you still have the pieces return to the store." I had photos they did not even respond to those. All about the mighty buck. No interest in pet welfare or safety. Disappointed. Shame on them.

I really like the selection and customer service but I normally shop at a pet food warehouse type store in my area which is privately owned and the prices are much lower. I have a lot of pets so I need to shop at a place with lower prices.

I took my niece's dog to the pet store to purchase a bag of a certain type of dog food. The associates in the store was professional, helpful and polite. They took me exactly where the dog food was and gave me information on what kind to get. I was in and out the store in 10 minutes.

We’ve been shopping at Petco for over 30 years. Never have we had a bad experience. Our bulldog loves the salon. We’ve shopped for food, treats, toys, and bedding for both dogs and cats.

Petco meets my needs as far as cat food, litter, and toys. I prefer to go to Petco for my litter especially. I find some other stores a little bit more for a role for the food, that Petco has everything, except for the dryer, but I like to use.

Prices are always much higher than other stores. Selection is minimal. I wish the stores would be more aware of the dangers in treats and foods from China. And to stop selling Rawhide.

I love going to PETCO every time I go into town and every once in a while I take my baby Ciara. She goes crazy in there and of course I buy her a toy and things like shampoo to make her smell good and other things and yes I spoil.

The clerks are very friendly and helpful. The Grooming salon for my Yorkie is very clean and Liz is very good with my Daisy. I generally find what I need and the products are of good quality. I'm very happy with Petco and their employees.

We have 3 other pet stores close by, but I like Petco. I have bought 4 pets from Petco and the people are always very friendly and helpful. And they have always had a personal interest in my pets. Which were 3 hamsters (the salesperson really knew about hamsters, helped us find the right one) and a bearded dragon, who I talk about with them and bring him to visit.

I loved them but was overbilled at times and it was a Hassle and inconvenience to fix and went on longer than it should to be resolved. But my dog's veterinarian was the best!

I like the fact that I could take my dog right in to go shopping with me as I take him everywhere I go and they made him feel very welcome there. They even gave a treat to him for coming in to shop.

Like any chain store there's difference between same stores, Petco has some good values and pretty good help, but doesn't carry a few brands that I get at PetSmart, or it's cheaper enough that it's worth trip.

Always helpful and nice competitor. Seemed overpriced! Loved getting my dog groomed also. The food seemed to be fresher than Walmarts. All pets looked healthy. Nice job PETCO!

The store was clean and people friendly but the selections were limited. They had a low cost vaccine service available which is a great community service.

Everyone is always friendly and helpful whenever I shop here. They have a great selection and offer special sales on a regular basis. I would recommend this store to all other pet owners.

I am a newcomer to Petco. Thus far, I am pleased with the selection & variety Particularly the wet food cans. At one time Science Diet had changed the Formula (kibble shapes) & my cat would not eat it. I called the store and the Manager answered the phone. He informed me that hairball formula was now Hairball & urinary tract formula. He offered a free, no cost bag for me to try out. I was very impressed by his knowledge and offer. Since then I am a faithful customer but I sometimes find it a bit pricey for both wet & dry food.

Petco is a great store for all of your pets needs but some prices too high. Friendly staff and lots of selection. Not quite as complete as PetSmart but very close.

Petco staff are very nice and helpful! However, this past Saturday had Vetco clinic and not enough staff to fill syringes for vaccinations. Also People don't understand when you tell them your dog has allergies and you can't let your dog near another 'cause of cross-contamination. They don't want to understand and get an attitude!!!! Also, I wasn't given the rabies tag so I had to call Vetco and have them mail me one! Regarding my dog with allergies I can't afford to take her to vet every time for shots. People need to have consideration for other people and their animals.

Limited high quality cat and dog food selection and flavors than another local places. Higher prices than a couple other places as well. They are slow to carry New foods or food from "smaller companies." Since I buy in large quantities they often have small quantities of the higher end foods and they don't often restock too promptly.

I've gotten frustrated a few times at Petco because of its high prices and limited offerings. We have a local pet store called Lemos that is more personalized.

Get more bird perches in. Different lengths and thickness. Friendly helpful employees. Good email promos. Good shoppers reward program. Open 7 days a week.

I like to shop at PETCO because of the selection of cat food they stock. They also carry a good selection of other cat related items. Scratchers, toys, litter boxes and litter. I like that they have items to calm your kitty, and also chews for hairballs. You can shop online, which I've done, for cat condos, those fun climbing, scratching, pieces of furniture for your cats. They are helpful at PETCO, if you need to ask about specialty items. I was told about a service to get prescription food if you got the Rx from your vet! This makes the food cheaper! Great service to offer!

A very good customer service person spoke to me about their training program and got me set up with their rewards program. Little pricey but otherwise can't complain.

The associates are very knowledgeable and are very aware of the customers’ needs. They are not pushy. I have always enjoyed my visits to my local Leominster Ma Petco. This store one of mine and Tyson’s favorite stores.

They provide a decent variety of pet products for different types of pet. I have found the staff to be helpful and knowledgeable about their products. I really like the snack bars they have for dogs where you can choose the snack and the weight.

Unprofessional, unwillingness to help, bad customer service. Allow Vetco employees to come and verbally abuse customers. Unorganized and lazy. Worst service and to top it off many employees at the store but you must go and flag one down and hope they will help.

PETCO provides continuously high levels of customer service and it carries the products for our pets in convenient locations near the other stores we frequent. The grooming services are friendly and efficient. We always find what we need at Petco and my dog loves to go shopping there!

I'm grateful to have this PETCO store nearby. Used to have to drive quite a distance to get Science Diet for my cats. However, I find the customer service to be inconsistent, sometimes helpful, sometimes nobody. I also notice the shelves are not well stocked from time to time. Makes me think this retail outlet is struggling.

Store is close by, always clean and staff are personable. This particular location always has what I want, and it's easy to get in and get out very quickly.

I ordered some cat toys and cat food online. None of the toys arrived and the food (only item sent) was open and therefore damaged. Petco said I could have replacements sent or a refund. I said I'd accept a full price refund considering how long this has been going on and my extreme disappointment, or if they can't do a full price refund that I would accept replacements for all. The refund I was supposed to receive would be $39.96, and I received $16. I've been trying to get in touch with them and have had no luck. So it's not just the stores that have awful customer service, it's the whole company. If my issue had been properly resolved I would continue to support Petco. So done with them. They STOLE from me.

Petco is convenient and has all special diet my older cat requires. Great prices on cat litter and foods on sale throughout whole month. The rewards program saves me money and it's a nice store the one in Sunnyvale CA.

The only place I could see improvement for Petco would be a larger selection of toys and accessories for small pets and the employees are friendly one time, cool the next. They are a little higher on food at least what I buy, but lower on other things so it balances out.

Petco a great store. The people working here are helpful. But they could use more kitten food though. I received a coupon book which was great because I adopted a kitten recently. I will be back to this store.

Went in looking for fish food and bird seed. They only had mini sized fish food so had to go to PetSmart. I try to shop close to home but the selection of what I was looking for was on the ultra skinny side.

Have been concerned about all the recalls and misrepresentation from the manufacturers as well as where the ingredients are coming from. Have been searching the Internet and they seemed pretty knowledgeable about their products. Was patient with all my questions. Listened to my concerns and worked with me to select both dog and cat food.

They always help me find things I need and make recommendations if I'm not sure. But I wanted the very best dog food for Coco and they said Blue for little dogs. She would not eat the tiny pieces of special nutrients they put in their food. They were all over the house. I found a better food at Amazon especially for shih tzu dogs, Royal Canin. She eats all of that and I think that she is better fed now.

My pet is very fussy. Why not, she's a cat. They will take back opened pet food that the "snoop" doesn't like. That is important as I have had to throw a lot of food away in the past.

They have some good prices but, overall they're too expensive. They are going to have to start competing with the likes of Amazon. Somehow, I don't think they can.

Took Muffin in to be trimmed and to have a bath. When she was done she looked and smelled so good. They were very prompt and very willing to help. Will take her back again.

PETCO has lots of options for dog and cat foods and toys but are more limited on other pet foods/bedding. PETCO has better prices on cat litter than other places.

We buy our dog treats & LID wet dog food (New Balance). It was the cheapest around us but it has gone up in the last week. We have a Pet Supplies Plus, PetSmart, & Menards near us but we usually go to Petco now. We used to buy all our things (treats, Dry food, wet food, toys, etc.) at Pets Supplies Plus until they opened Petco. Petco's prices are better or at least they were until just recently. They have begun to increase slightly on some things. If they continue we may be going back to PSP. Our dog likes the treats that Petco sells & the price is still reasonable (they are sold by weight & there is a large variety). Price seems to be the determining factor in our choice of pet stores as well as the available items we buy. Petco has met both of those needs better than PSP, so we will continue to shop Petco until something changes.

Helpful. Clean, friendly. I shop here often, nice store. Grooming staff is great. They offer dog training too. Great dog toys. Good hours. Prices a bit high on some dog food.

I was a first-time person to order pet stuff from Petco, I had to reach out to them five to six times to find out why my order wasn't being shipped and they continue to tell me that they didn't receive the script. This was after I called my vet and confirm the script was sent and they finally got the shipping out. I will never order from this awful company again.

Over the years I had good experiences with Petco in Ohio. After moving to Arizona, I have used grooming services and purchased pet care items at Petco in Prescott for our dog, including “cookie treats” from Petco’s open treat bar sold by weight. Two weeks ago I purchased those treats and put them in a glass cookie jar in my kitchen. I have done this for years with these Petco treats. This week we noticed small moth-like bugs flying in the house. Since it’s winter, this was odd. Then I noticed that the cookie jar contained moths, along with a dusty sort of “web” stuff, and small white worms. The moths were developing from the worms. The treats that I purchased were apparently infested with moth eggs. I will never again purchase this item at Petco. Any type of food safety standards and hygiene are obviously not a consideration in this product. My dog did not seem to be harmed, but if there are moth eggs, what else may lurk in those treats?

I placed an order for two of the same item. The product page had no indication of product availability. AFTER I placed my order, including the page where I chose shipping method and it stated the items would arrive within 5 days, I received a confirmation email. Then, a short while later, but after I'd already gone to bed, Petco apparently sent another email notifying me that the items were out of stock. The email had a track order link. When I followed the link, it said the items were out of stock. Period. There was no estimate for when they'd have the items again. I ordered the items to get them the following week, as promised on their website. I did not order them to arrive at some undetermined time in the future.

This is my first complaint about Petco's online service. Please bear in mind, I am a loyal Petco customer who also donates to their Pet Foundation. I made an order for some cat food and cat litter however when I realized the address I wanted it shipped to was incorrect. I tried to cancel my order but could not. When I called Petco to cancel they said I could not because it was IN PROGRESS. Only after speaking to a supervisor who supposedly resolved. However it took almost an hour. Additionally, I received an inquiry about an order but I am not sure for which of the orders I made because they are for the same products.

Ordered dog food online. 3 days later they said something was wrong with shipment but didn’t say what. 2 days later, after out of food, they say it will be another 2 days before processing and shipping sometime after that. Tried to cancel order. Can’t guarantee it would go through. Wouldn’t let me talk to a supervisor. Wouldn’t even send me an email saying they will process a cancellation request. Basically on hold over an hour then spoke to rep for NO resolution!

I've had pets and fosters from kitten, iguanas, small dog and wolf mix. Petco has been my go-to for any pets my kids brought home. The people are always nice and helpful. The product lines, abundant.

PETCO staff are always helpful and pleasant. The products are usually what I need, but if not in stock, easily available online. Sometimes the prices at Amazon are better, however.

Twice I have not found what I needed. No Rachael Ray food nor prescription food I was using. Even their homemade cookies were stopped when I would buy for months then nothing. Not happy with Petco.

I love my store on Gause Blvd. in Slidell, Louisiana... They are always helpful and hey did you know that all of the plants for aquariums and terrariums are 50% off?? Yes. I got some great deals!!! Also let me tell you the other day I called because I needed an aquarium a 55 gallon. But I just needed the aquarium not the light and the rest of the package so they did not have one in stock. Well the guy who was on the phone said that he would go pick one up at another store. Which was not very nearby. Anyway not only did I get the aquarium a couple of hours later. He called me then I got to the store and there were 2 of them. Well I wanted both of them and I got a GREAT DEAL!!! Man I love my local pet store. Everyone there is sooo nice and helpful. I know I have heard lately that some people are having bad experiences with PETCO but not my store.

The store was clean and no odors. And pets get good treatment there. Love the grooming and your pet is always clean and smell great after a day at the grooming service. But they was late and should offer some type of gift or something for customers that are on time for their appointments. We drive 45 minutes to an hour depend on the traffic to the nearest Petco in Asheville NC. But now there is one in Hendersonville NC. We have had two different appointments and had to wait about 20 minutes for someone to open up. I drive my mother and her dog.

Social media and gathering for different breeds. Supply more small cute design soft doggie blankets and thinner collars and matching leashes for 20 lb and under doggies. Have doggie gatherings breed specific like Schnauzer Day:-). Have an area where you can post on wall for things like "barning day" and other activities. Thank you!

Signed my dog up for training classes and then PETCO fired the trainer. They never contacted me to set up training and they have my money and will not refund it. I have contacted them several times to resolve the matter but they refuse to resolve the matter. Their new trainer will not accommodate my work schedule so I am just out the money and Petco is unjustly enriched, and I got nothing for my trouble. Petco is a lousy business and it has terrible customer service.

Petco does not have the customer service you would expect from a well established company. CS does not exist. They never answer the phone; I have waited as much as 20 minutes and finally hung up after being forced to listen to horrible hold music. I was going to CHAT but it is never available as well. Shipping is supposed to be within two to five days; I am still waiting. I should have learned my lesson from my previous order. If this last order ever arrives, I will not order again from Petco.

PETCO customer service needs improving. On one occasion, I had to wait at the register for what felt like 10 minutes, before an employee finished hanging up some merchandise.

My kids enjoy going to Petco to look at the animals on display and every time I walk in, I know I will find something for my pet. The selection is pretty good.

Sometimes I have to look for a team member, walking around the whole store and finally going back to front to get help, they always run out of feeder rats. But the employees are nice.

PETCO is so much cheaper than PetSmart! And the customer service is awesome. The store is a lot more convenient when it come to price and reliable products.

It was hard finding someone to help me find an item that my vet recommended. I had to search for it myself. Also the shelves had lots of empty spaces and they were not restocked.

I enjoy going in with my dog. They cut her hair just the way I like it and she smells so good. They are always friendly and helpful, my dog love to go there.

They do not know what they are doing at all. Fish are covered in ich for more than what is normal. You don't even have time to quarantine them. They break out so bad. They die before you can get them clean. Stay away from this store if you want your aquarium to be healthy. I owned my own pet store for many years and I am very experienced in taking care of fish. They should be ashamed of the care they give their fish. STAY CLEAR of their products. I will support a store that can't keep their animals healthy.

The grooming salon at PETCO is wonderful, always clean and neat and the employees at the store are always pleasant and know their job. Brittney is an excellent employee and does an excellent job.

Petco is too expensive and hard to navigate website to save money. Seems intentionally contrived to make one go into the store and pay full price. I no longer shop here because the store is not competitive. Seriously, they also charge for shipping online.

I shop at Petco in Brandon FL. The clerks are always helpful and able to answer most of my questions on food snacks and grooming is done at the location. They will order things for you. My dog is allowed to come in with me on his leash.

They are very helpful. Lots of brands and items to choose from. Prices are a little high but quality is good. Even like the music they play while shopping.

Excellent customer service. At least to the Petco that I normally go in San Juan, Puerto Rico. Even though they are not as fancy as the competition I liked their customer service and the way the store arranges the merchandise. It was very easy to find everything I was looking for.

I love the selection at Petco, but prices are so high. I found some doggie wraps for my senior dog on Amazon for $7.99 and the same EXACT thing was $17.99 at Petco. That type of mark up is totally unacceptable.

I find Petco prices to be a bit higher than either Walmart or PetSmart. But they have well-stocked shelves and their employees are very helpful and informed about the products.

I like the fact that Petco sells my brand of cat food, and that the staff is usually helpful. However, when checking out at the register, the keypad always prompts the customer and asks if they would like to make a donation to help a homeless animal. Asking for a donation isn't what bothers me, it's the fact that they ask for a $2 minimum. I personally find myself not donating as often for that reason. If I was able to donate $1 I'd probably donate each time I visited the store. Additionally, I don't like that the rewards aren't automatically uploaded to our petco rewards card... It's annoying to have to log onto our accounts just to upload them.

Took weeks to get order and they make it impossible to stop repeat service. Took 15 minutes to get a Rep to unsubscribe me. Frustrating! I don’t think companies should be allowed to hold customers hostage. Will not use this service again EVER!!!

The fish selection is great, but dog and cat items are too highly priced to shop there compared to other stores, but there is more selection of the things I look for at PETCO.

Usually their employees can advise on what products to buy based on your pet's needs and what animals would make good pets for you and/or your family.

Petco has a wonderful variety of dog foods and products. My dog loves Wellness Wet Dog Food and other varieties of Grain. My dog also enjoyed Merrick brand and especially likes the duck meat. And when I can afford it I go to shop there instead of the local supermarket value prices.

Our local PETCO store has a excellent selection of fish. We love to stop by the pets, which are up for adoption as it makes the whole trip even more enjoyable. Staff is always friendly and helpful as well.

They take pride and great care of my Am Staff. Just as I do. They provide exceptional care when providing all services that request. This is my recommendation to any pet owner.

PETCO has excellent personal service, I needed a particular kind of comb and the girl knew all of the manufacturers and related things as well. Clean store, M. Falls, Wisc.

Lean and good customer services and taking good care of the store. They have good and bad prices. It depends on the item. Overall I do recommend it.

PETCO has always been helpful in suggesting things for any problem I may have and they're friendly to both humans and dogs - don't have cat, but imagine they are the same.

Usually Petco is really clean but lately the store needs to be spruced up. The store is older and all white inside and it is beginning to look dingy colors for the different pet areas.

When visiting the store I find that if I can find someone to help me, they know little about the products they sell. There are those few employees however that are very knowledgeable and seem very dedicated to their job. Those few just don't seem to be in the store very often. Going to Petco is like going to Taco Bell instead of going to a Mexican Restaurant to get Mexican Food. It's about the same but you may not get the same quality and your server won't be as knowledgeable. *-+

I have had a good experience when I go to Petco. But when I go there I feel like I'm in a pet store days gone by. They deserve to have a fresh updated look.

I felt the staff was very pushy. I went in for a fish tank and I knew exactly what I wanted and was there for an hour listening to the workers' spiel…

I return a merchandise to the store with the understanding they will refund the amount back to my credit card, this back in January 15, 2017. I called my credit card company if they received a refund from PETCO because it's been 7 months. They told me that Petco charge twice with the same amount. I called Petco where I returned the merchandise and spoke with Robert, the manager and denied that there was no returned and keep blaming it on me. He just keep arguing and told him I need the problem resolved. He said he will call me the next day but up to this time, no one called from that store. I am disappointed and frustrated and I told my family not to shop at Petco after what they've done to me.

I love the ability schedule an appointment to take them in and have them groomed in PETCO. Even better, just drop in and have their nails trimmed with no appointment.

The price of dog food and dog treats are too expensive. Spending $7-$12 for a treat that will last for 7-17 seconds is just not right! Individual markets are Just as expensive as the chains are. I did find some bully sticks at Costco that there are around 10 sticks per bag, were big, and I can cut them in half. The bag costs $25. Small store's bully sticks sell for up to $9 each.

Needed CAPSTAR flea pills for my dogs so I went to Petco and paid $49++ for 6 pills. Also bought Frontline Spray - small bottle - for $59.99. Then I saw online that the same items were significantly cheaper at petco.com. So I called and was told that the store has to charge more to cover their overhead but the store would match the online price which they did!!!

Every Petco I have visited in FL has a nasty smell to it. Especially the one in Sanford, FL. They don't have a good items for birds. Not a good selections for toys or food. And the cages are always dirty!

Ok at times but had bad experience with one of their employees with discount. Otherwise friendly and polite. Need more discount and better price matching.

I take my puppy here once a month for grooming and they look at his eyes, ears, and nails. They also bathe him with a shampoo that doesn't wash off the Advantix I use on him. I also get his food and toys here.

I am a little bit more than excited to go to PETCO and see the shoppers and their pets. It's so nice to find a store that has a great grooming station and the family always has a great time when we go. I love looking at the small breed clothing and I enjoy the adoption program they offer. I also appreciate the knowledge that I received from the employees. I love you PETCO!!!

Prices are the highest of all my local pet food supply stores. They do carry a few different brands than PetSmart, and their own brands on some products. However, I rarely want to pay their prices unless there is a cat product I simply cannot find anywhere else.

I'm not being dramatic or making any of this up. I called 2 times initially and got absolutely nowhere. The first guy wouldn't listen and the second girl lied to me straight up and got caught in it. Basically, my package didn't arrive complete. It was missing over 50 dollars worth of stuff. The guy I had to hang up on. And the girl I had to call out. She told me that day that it would arrive later that day and that there was a different tracking number for my other items. Oh yeah, then why does OnTrac tell me their tracking number? How did you get this number and not me? Why would you even lie about that just to hold me off for another day? Let's get this fixed now! I'm out on over 50 dollars on guinea pig foods and beddings! It isn't like I blew 50+ on dog toys. These are expensive things I need and I can't just lose 50 dollars in my life right now. So of course she can't provide me this nonexistent tracking number so I hang up.

The staff at all the different Petcos that I have shopped at are always friendly and helpful if I have a question. They do not push different products either, if I can't find what I want.

I love PETCO, but the only thing I don't like is that the birds are way too expensive and food is overpriced. Other than that the service customer can walk with their furry kids.

The employees are always trying to help you no matter where you are in the store. Fast checkout and friendly always. The Petco in Owasso, Oklahoma is outstanding.

I stopped shopping at Petco because the prices were much higher than any of the other retailers. Also, very few coupons ever would come in the mail and when they did I needed to have spent twice what I wanted just to be able to use it; this is the only reason I won't shop there anymore.

PETCO consistently carries the brands of dog food that we use which is hard to find elsewhere on a regular basis. We are able to bring our two dogs into the store and they are treated very well. The staff is knowledgeable and helps with supplies such as harnesses and choke chains in order to make sure that they fit properly.

They don't always have the dog treats I want and they often change brands. But it is sometimes possible to get the brands I want from their online store if they no longer have them in the local store. I also love their grooming services. My dog Waldo get groom by Christina every 2 months and has since I rescued him. She takes great care with him.

Petco never has a wide variety of the different Gravy Lovers Cat food. I wind up ordering online from Chewy.com and every flavor our pets need/want is ordered and delivered in 2 days with no shipping charges. Can't beat that and the pets are happy!

The best thing about the store is your pet gets to come in with you. All your salespeople are always right there to help you as I'm old and it hard to pick up some of your bag.

I like the fact that they carry Solid Gold dog and cat food. It can be hard to find. I have also used their grooming services for my dogs and the groomers there have all been very friendly. I feel safe entrusting my pets to them. They also carry the Dogswell line of treats for dogs that I buy. In the past, I had to order online to get what I needed. Their location is also a plus for me. The Petco I frequent is less than 5 miles from me.

I have been to Petco occasionally several times over the years to get my fish, fish food, cat food, etc. But I usually found that shopping online on Amazon (being a prime member) was much easier and usually cheaper. However, recently I went there to give to Petco some of my fish's babies (from my tropical aquarium) as they are the only store I found around that adopt fishes and their babies. The store people were very friendly and helpful and I ended up buying their new line of cat food (Wholehearted) as there was some offer going on. Both my picky cats loved it and it was very good quality so I ended up ordering more of both the dry and canned wholehearted food for them online during Thanksgiving sale. I got very good deals and they have free shipping for auto delivery which is awesome. Also, they have free returns to store till 60 days.

I like the vet programs that they have every Sunday and the price is great for shots and products. But I wish PETCO had more types of dog food for older overweight dogs, very few choices.

PETCO's better than PetSmart. I can find more of what I want, but still limited and overpriced. Customer service is good though, and there are discounts for club members.

I spend a lot of money at Petco. I buy grain free organic dog food in 25 lb bags, grain free canned food, and full grooming services for 2 large dogs. Occasionally I get incidentals as well. I rely on them for their well stocked merchandise and clean, friendly store. The groomers are the best in the neighborhood, and with discount points, I save a little money. None of these items is cheap.

They're Professional, yet treat you & your Animal Child like Family. Always Special Treats & Variety of Items for Animal Child. LOVE Clothes for Large Dogs, Luxury Spa and Dog Training too.

I have tried different pet stores and I find that PETCO has everything that I need. Most of the stores have some type of animal and they are friendly and know a good deal about animals which is good.

I used to take my dogs here to bath them in the self serve pet bath. The price at the time was $6 per pet. I'd take both my dogs, then buy some food and a few treats for them. The same bath now costs $15 per pet and I no longer shop here because of the jump in price. Sorry, you lost my business and your gay employee with an attitude just solidified that I never want to shop at your store again. Be very careful who you hire.

Everything in Petco is made in America nothing from China. That's why I shop there, I love my dogs like members of my family and only USA products for them.

The employees are always helpful and friendly. We loved the dog instructor Brittany... she is the best! We also love the rewards program - a great deal!

We have shopped in Naperville IL Petco and Coon Rapids MN. Always pleasant employees, very helpful and know their products. Will continue to go there for treats for our cockapoo Sophie.

The staff was very knowledgeable and tried to help me to the best of his ability. The manager had to help and the particular brand that I wanted was no bargain. I went elsewhere to buy it.

PETCO is our go-to pet store. They have plenty of cost savings coupons and the store has really good variety. The staff is also really good and very friendly.

It's cheaper to order on internet but in a pinch it's good to go to Petco. The people in store are always very helpful and polite but it would be nice if the prices were cheaper.

Most of the time the staff is friendly and helpful. Nice store and clean and tidy. Selection of some pet products is not the biggest or best, and the prices are higher than Walmart and Amazon.

I just got a rescue dog and wanted her to be groomed. She was traumatized and instead of forcing her to be groomed the people at PETCO stopped. Don't know about my dog's past and what happened to her but I appreciated the staff's concern.

The customer service does a good job for assistance and also with the needs of your pet. Friendly staff and so helpful when a question arises. They come to your aid.

I went to Petco the other day for some dog aspirin and a lady that works there was very helpful in informing us on what type of dosage I should give my dog. The lady had suggested a vet that we could go to because our vet could not take us in. Overall I would suggest the Petco I went to my friends and family.

Very helpful and informative about animal and product, had variety, sizes, etc... store was clean and organized and stocked up lots of merchandise. Pet was welcome in store and treated like it lived there. Ask if ok to have snack and made a lot of suggestions and even gave info about other places and not putting competitors down or in a negative way. Very pleased and impressed.

Too many times I have gone into a store and no one was in the register area. The lack of a cohesive uniform sometimes makes it hard to tell who works there and who is a customer. I'd prefer they all wear the same color shirt at the very least. I used to think Petco was more expensive than Petsmart but now find they have higher quality products and their rebate program is much better than anything Petsmart does so I feel I am better off.

I took my dog there cause I thought he had fleas but he didn't. He had never been put in a cage so unfortunately he destroyed the cage. They weren't upset at all and they just put him in a smaller cage. Most places would have been upset and gave me a bill but not them. I highly recommend them!

They have very good customer service, the staff is always friendly and helpful, great selection of products, and very convenience locations in the area. I enjoy it when the store has puppies and kittens outside.

Customer services is overseas and they are nice and want to be helpful but their heavy accents make it difficult to understand. Sometimes the wait time is tooooo long.

The vet fee for administering annual inoculations was a lot more than the office visit fee at my local vet. I was under the impression that the costs would be less than local vet costs. This place was an expensive visit for me.

While I was PetCo I felt comfortable to roam the aisles without being solicited to purchase anything, but rather a great customer service department. From car to cashier I was greeted with a smile and any and all questions I had were kindly answered.

The folks at the local Petco are very helpful and friendly. They care about animals and always have rescued cats for adoption. They schedule dog rescue days frequently. When you need help about deciding on foods or items for taking care of your pets they offer suggestions and information but are never pushy. There is a wonderful grooming crew at this Petco and all the animals I have seen there just love the groomers. The good dog training classes are excellent even though they could use more space to do an even better job. The prices are fair and the service is excellent. I do not buy from Petco online though as every time I did so the items were so poorly packaged that I had to have them returned. There were dented cans and broken crate trays...

I ordered an item that is sold by Petco.com on Amazon.com. The item arrived missing the hardware to put it together. The product had obviously been opened by another customer and sent back out to me the new customer trying to pass it off on someone else. The product was being sold as new and it is not. This was not a low cost item, it was more than $50. After receiving the item I spent 1 hour on Petco.com customer support who told me repeatedly that I had not placed any order with them.

Always friendly service at the Petco store and they have a wide selection of products. Also available online, with fast delivery and good prices.

Enjoy the store. Only thing is not enough dog outfits for medium dogs. Employees are very helpful and kind. We have our dog groomed and enjoy getting the rewards.

This store has a great selection of items. I purchase items there that I cannot find at Walmart or Target because it's a little on the expensive side.

When I need a specialty food for my cat or dogs, I prefer their selection. I also look for collars, harnesses and toys for my pets there because they have a greater selection. The staff in Petco usually seems to be pretty knowledgeable and able to give advice. But I really don't shop too often there, because they do tend to be pricey.

Ordered a Bunch of Stuff Online only to have one of the items ordered missing. Called customer service and told someone has already signed for it. Like I said I had ordered multiple things from them and in this order was one item missing. I told them no one opens up a box with multiple items inside to see if all is there, it would hold up the delivery driver. This person said it was my fault for not checking order before signing and could care less if the order was right or not. Was told they would get in touch with me 24 to 72 hours later for answer about order. Guess what... Not a peep from them since. Cut ties from PETCO now while you've got the chance.

The store has an expert staff which is prompt to answer questions, and is very polite. But it is often low on fish products, however all other items are usually well stocked and we like the support of spay & neuter, as well as support of adopting pets.

They always have friendly and courteous service. Plenty of products to choose from. I appreciate the coupons they send. They help with the monthly budget. Nearby so convenient and neat and clean.

Petco is close to home and parking is easy. This store has what I need, pet food, kitty litter, fish and aquarium supplies, and it allows owners to bring their well behaved pets into the store.

Do not order from Petco.com. I placed an order for dog food last week. After waiting for the dog food for nearly a week, after I had received an email it was shipped, I went online and tracked the order. It stated that it was delivered last week but was undeliverable and returned to Petco. I was never advised or refunded my money. I called the company and was told that the packaged during transit and returned to the company last week. The representative was very nice but simply asked if I wanted to reorder!!! My credit card had not been credited and it was clear that Petco was going to do nothing about the order until I called!! Be careful. I don't trust this company.

Petco is a very special store. You can find anything you want there. That's where I shop for my kitty Chester and I am very pleased with the help and service there. Very kind people and they will help you any time you need assistance and the variety of things in that store is awesome. I love that store.

The staff are knowledgeable & very helpful. Especially helpful to new customers' concerns. Store is clean, equipped with different size carts, ample aisle space.

Great selection of pet supplies, all types of pets, but prices are higher than other pet stores for the same quality of pet foods. Need to get more organic dog food selections. Also, staff could use more training about the products overall.

Compare to Walmart they are priced a little higher, but you get experienced caring employees who are there to answer any questions you might have. Nice.

We have been shopping at Petco since the store opened. It is clean and merchandise is laid out well. I really have no problems at all. It's lovely to see pets in the store interacting with customers.

I like this store, but they need more variety. I was looking for a pet stroller and they didn't have one that was strong enough for my 2 dogs so a bought a baby stroller and altered it. The pet strollers are too fragile and more 2x large coats for my large dogs.