Petco Reviews

I have never had so many bad experiences with one company than I have with Petco. Their online support is so bad that I gave up. They were going to give me a small ball bag of dog food that I could pick up in the morning then all of the sudden the time ran out in the chat and then a new person would start and they would not know anything about what I had spoke with the prior support. I gave up. They do not know what they are doing. This has happened to me more than I care to mention. I am giving up on this company as they do not seem to give a crap!

In late March (2026), I purchased a case of prescription can dog food online. As I started pulling cans of food from the center of the case, several cans were severely dented and should not have been sent but trashed instead. I contacted Customer Service (CS). They told me to send photos. I sent the photos. I was told that my refund would be processed. That was April 13, 2026. I have called CS 7 times since then and today is May 22, 2026, I still have not received my refund. CS keeps telling me two different things that it has been processed check with my bank and that there was an error on their end. Yet, I still don't have my money. I plan to file a dispute with my bank.

Soon as I entered, Ashley welcomed me to PETCO with a friendly greeting. I saw her running register, front facing products, and cleaning the betta cups. I went to aquatics, the young man there walked by twice and didn’t even ask if I needed help. His pants was hanging low revealing his underwear. I gave up on getting help, went back to the register. Ashley went above and beyond and got someone to get the fish I needed and came back and rung me up. By the time she came back there were 3 more customers and low hanging pants guy finally went up front to ring up the other customers. If it weren’t for Ashley, this would have been a complaint. Give her a raise!!!

I purchased a 75 gallon tank from Petco and just at under 90 days the bottom cracked. I called the store. They said, "Oh 30 day return policy.'' I chatted with the customer service online. They said 60 day policy. I contacted their corporate office and they said, "Oh it's over 60 days. There's nothing we can help you with." They do not care about their products. They do not care about helping customers. Don't waste your money there.

I am writing to formally express my extreme dissatisfaction with the service I received from Petco's online pharmacy. Due to a series of administrative failures and delays, I have decided to cancel my order and take my business elsewhere. The timeline of my experience is as follows:

Was a great store but then they rolled out the new "Desk Pets" display, which are going to slowly kill the animals inside them. There aren't temperature and humidity control. I worry they aren't even being fed right-and if they are, the wrong temperature could shut down digestion, leaving food slowly decomposing inside them. The containers are way too small and some people will think it's fine to keep them in tiny enclosures. Some people pick up the little containers and shake them, and there's not always going to be an employee or anyone else there to tell them to stop.

It was our first time to the Petco vet clinic with our Yorkie, I arrived and waited 10 min to be served. She was busy!! She asked for my name and asked what time I arrived being honest and too old to be lying I told her I arrived at 935.. (930 appt). She said, "I cannot find you,," I then gave her my wife's name who made the appt. She then checked and told me I was late so they cancelled my visit (really by 5 min) but hey I understand. She then said I would be taken as a walk in and had to wait, I responded, "No problem. I'm here. Thank you.." I was then asked if there was any way she could talk to my wife, because she made the appt and needed her authorization. I explained she was working and does not respond to her messages until lunch time. She then responded that she would not be able to care for our dog until she authorized it because she made the appt.

I paid over $800 upfront to enroll my four cats in Vital Care Premier, specifically for the monthly rewards. A few months later (January), Petco gut the program benefits and sent out one single email notification. Because that email hit my spam folder, I missed their tiny 30-day "refund window." I didn't even realize I’d been scammed until my March rewards just stopped showing up. It is absolutely predatory to change the terms of a contract that a customer already paid for in full and then expect them to just eat the loss. Trying to get a refund through their standard channels was a total nightmare. The phone support is a dead end and their email team ghosted me for a month despite me following up almost daily. They even tried to lowball me with a pathetic $120 "compensation" offer when they owed me hundreds.

I took my pup Adora in for the puppy deal, I explained to her that she has very sensitive skin and to use the shampoo I took in for her and to rinse really good with her brush, so what does she do, add a conditioner to her skin, after I explained everything to her, plus she didn’t trim her face or chin, won’t be going back the there again because Ashley can’t follow simple instructions. Keep my fingers crossed she doesn’t get a shin reaction from the conditioner

Doordash delivered 2 boxes of bird seed to my front door & I asked him to move them to the front of the garage. He took a picture & took them back to his car. The next day, 2 boxes were redelivered to a neighbor's house - 1 box was bird seed ($25) & the other dog food ($85) which was not mine. For 3 weeks & many hours, I tried to resolve this issue. I was told that based on Petco's loss prevention program, I am not eligible for a refund, I cannot return the dog food & they could help me no longer. I cancelled my account & will not buy from them ever.