Petco

I Spent about 100.00 dollars on some fish and was told they have a 30 day guarantee. I was never told to bring the fish back if it died... I took a photo of the fish floating in my pond and they said that they couldn't do anything without the body.

The groomer Kinga was excellent. However, the customer service from other dept. employees was unprofessional. I experienced biased treatment and attitude on more than one occasion there. The manager was rude and difficult to talk with when I complained about the lack of knowledge and professionalism of certain employees as well as their selective policy enforcement. It is not a good environment for certain people of color. They tried to blame me when an employee didn't convey information correctly, instead of apologizing for her poor training.

I looked for pet identification tags that could be engraved. I need to pick them up tonight or have them delivered tomorrow. On its website, Petco provides boxes for you to check if you want same-day delivery or pick up at the local store. I clicked on same-day delivery, yet when I go to the tags Petco provides for same-day delivery, I am taken to a page to purchase the tag, and it tells me it will be delivered ONE WEEK from today. That is a far cry from "same-day delivery." I am pasting here, in quotations, the text taken directly from the Petco website, grammatical errors and all:

Scott Marshall not only owns the biggest breeding facility in the USA and over the world, called Marshallbioresources but he also owns Marshall pet products we the customers have called multiple times and yet they refuse to do a damn thing about it. Clearly the CEO of Petco could care less about any type of animal welfare only money. Since he will NOT cut ties with Scott Marshall who owns the Marshall pet products.

I have had a repeat delivery for at least a year now and in my latest shipment totaling $45, there was an item of cat grass that cost $6.64. This did not germinate and so I expected an easy experience getting that small amount back of all the hundreds of dollars I've spent on Petco's Repeat Delivery. WRONG! First I was asked to submit a photo of the grass not growing. **??? Then when I refused this ridiculous request, Customer Service wanted to escalate my request for a refund to another team. Way, WAY TOO MUCH WORK for a small amount requested.

If your fish die as soon as you leave the store they will not reimburse you or replace your fish. They will offer you empty apologies and say, "Sorry that is our policy" even though even the manager couldn’t show me where the policy was visible for me to see. Buy online elsewhere and get guarantee. PetCo is not a fair company, very misleading policies. Also, the policy for saltwater fish is different online, they give you 7 days. Same company, two policies and you have to dig to find it.

I am a customer at Petco. I would like to share my experience at Petco when I took my puppy to Petco for vaccination on 3/4/2023 at Petco in Montebello, CA. I have a 16 weeks old puppy and I planned to come for her rabies vaccine. I arrived at the store around 11 am and I went through the check-in process. Everything was OK by then. The only thing was that my puppy was a little bit over-excited when meeting other dogs, so she barked several times. When Dr. Denise ** preparing for the vaccines, she asked me to buy her recommended crate and collar/leash set to solve the puppy barking issue. I did not buy what she asked. Dr. Denise **'s assistant tried to calm down the dog and it somehow worked. Then Dr. Denise ** suddenly said "let me tell you how to do that" and she suddenly beat the table hard and shouted at my dog, "NO!". Then the puppy started to be scared and peed. My dog started barking again.

Each time that I need to order food for my dog, I have delays, and problems with the webpage, and it seems that no one cares about what is happening. NEVER HAVE THE PRESCRIPTION FOOD I REQUIRE AND TAKE MORE THAN 10 DAYS TO DELIVER IT ONLY IF YOU HAVE IT. I have bought the same food twice in a week, and twice you have cancelled, leaving me with nothing to do because you have the prescription order and I can't order it at any other store.

Petco is the worst! A year ago, I ordered some expensive prescription meds for my dog. Petco had a promotion that was considerably less expensive if you signed up for autoship. I ordered a year's supply and when they arrived, the packaging was terrible and the package was smashed. The tablets were in blister packs and some of the tablets were smashed to pieces. At this point I was not impressed. So, I went to their website and cancelled my autoship. Fast forward one year, and I receive an email that my credit card had been charged over $150 for a new shipment of the same meds. I immediately called their customer service number and talked to a female that I could barely understand. Her English was terrible. I explained the situation politely and asked if the order had shipped. She said the order hadn't shipped and I asked that the order be cancelled before it shipped and have the funds credited back to my credit card.

1st time in last year Nov or Dec, I ordered online cat staffs and they have stocks also charged me. After end of the day they said no stock and refund me next day.

Yesterday my experience is the worst online order in my life. Ordered 10 am and pick up opt. Store didn't reply confirmation and called customer service. CS checked for me and said show my order no. and just pick up. I went to Sugarland Petco Store TX for pick up. Store manager told me system was down two days ago and she didn't give my order staffs. I show her all order and payment but she didn't solve my issue. Even next day pick up is not sure she said.