3.5/5 (4695 reviews)
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Overall Rating3.5 out of 5
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About Petco

Petco sells anything you need for your dog, cat, bird, reptile or other small pet. Products include food, treats, toys, supplies and medicine. You can purchase pet products or refill prescriptions online or at any Petco location. Veterinary and grooming services are available at select locations.

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Petco Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 5, 2023

I Spent about 100.00 dollars on some fish and was told they have a 30 day guarantee. I was never told to bring the fish back if it died... I took a photo of the fish floating in my pond and they said that they couldn't do anything without the body.

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Verified Reviewer
Original review: May 31, 2023

The groomer Kinga was excellent. However, the customer service from other dept. employees was unprofessional. I experienced biased treatment and attitude on more than one occasion there. The manager was rude and difficult to talk with when I complained about the lack of knowledge and professionalism of certain employees as well as their selective policy enforcement. It is not a good environment for certain people of color. They tried to blame me when an employee didn't convey information correctly, instead of apologizing for her poor training.

Petco corporate needs to have a better grasp of who they allow to represent their company. I felt devalued and insulted, by the manager and these employees, which affected me emotionally. A person expects to be treated with appreciation and respect at any business entity. I was never rude or disrespectful to anyone but was vilified for no reason. I did speak to issues there that were unacceptable and was treated with contempt in return. If you're looking for great customer service where you spend your money, don't expect it at grooming, Petco, Arden way, Sacramento, Ca.

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    Verified Reviewer
    Original review: May 23, 2023

    I looked for pet identification tags that could be engraved. I need to pick them up tonight or have them delivered tomorrow. On its website, Petco provides boxes for you to check if you want same-day delivery or pick up at the local store. I clicked on same-day delivery, yet when I go to the tags Petco provides for same-day delivery, I am taken to a page to purchase the tag, and it tells me it will be delivered ONE WEEK from today. That is a far cry from "same-day delivery." I am pasting here, in quotations, the text taken directly from the Petco website, grammatical errors and all:

    "Get It Today Same Day Delivery
    Personalized Engraved Pet ID Tag
    Quick-Tag Pink Hologram Bone
    Same Day Delivery
    $18.99 was $19.99
    20% off Supplies with Same Day Delivery
    Pickup Not Available
    Delivery Not Available

    Ship to Me Get it Tue, May 30"

    Today is May 23. Also, they have a button at the bottom of the window for "Chat." Unfortunately, when one clicks on that link, it simply refreshes the page. There is no chat. Those are at least TWO instances in which Petco is advertising something it cannot and does not deliver. No same-day delivery and no chat. What a scam.

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    Verified Reviewer Verified Buyer
    Original review: April 25, 2023

    Scott Marshall not only owns the biggest breeding facility in the USA and over the world, called Marshallbioresources but he also owns Marshall pet products we the customers have called multiple times and yet they refuse to do a damn thing about it. Clearly the CEO of Petco could care less about any type of animal welfare only money. Since he will NOT cut ties with Scott Marshall who owns the Marshall pet products.

    4 people found this review helpful
    Verified Reviewer
    Original review: March 29, 2023

    I have had a repeat delivery for at least a year now and in my latest shipment totaling $45, there was an item of cat grass that cost $6.64. This did not germinate and so I expected an easy experience getting that small amount back of all the hundreds of dollars I've spent on Petco's Repeat Delivery. WRONG! First I was asked to submit a photo of the grass not growing. **??? Then when I refused this ridiculous request, Customer Service wanted to escalate my request for a refund to another team. Way, WAY TOO MUCH WORK for a small amount requested.

    I have never NEVER had this experience with Amazon the few times I have had to return something and Amazon's customer service went above and beyond at least once to help me out. With Petco, you are SOL, apparently. I immediately canceled my repeat delivery and will not only NOT USE PETCO repeat delivery in the future but will NEVER SET FOOT IN THEIR STORE AGAIN.

    3 people found this review helpful
    Verified Reviewer
    Original review: March 11, 2023

    If your fish die as soon as you leave the store they will not reimburse you or replace your fish. They will offer you empty apologies and say, "Sorry that is our policy" even though even the manager couldn’t show me where the policy was visible for me to see. Buy online elsewhere and get guarantee. PetCo is not a fair company, very misleading policies. Also, the policy for saltwater fish is different online, they give you 7 days. Same company, two policies and you have to dig to find it.

    4 people found this review helpful
    Verified Reviewer
    Original review: March 6, 2023

    I am a customer at Petco. I would like to share my experience at Petco when I took my puppy to Petco for vaccination on 3/4/2023 at Petco in Montebello, CA. I have a 16 weeks old puppy and I planned to come for her rabies vaccine. I arrived at the store around 11 am and I went through the check-in process. Everything was OK by then. The only thing was that my puppy was a little bit over-excited when meeting other dogs, so she barked several times. When Dr. Denise ** preparing for the vaccines, she asked me to buy her recommended crate and collar/leash set to solve the puppy barking issue. I did not buy what she asked. Dr. Denise **'s assistant tried to calm down the dog and it somehow worked. Then Dr. Denise ** suddenly said "let me tell you how to do that" and she suddenly beat the table hard and shouted at my dog, "NO!". Then the puppy started to be scared and peed. My dog started barking again.

    Then I gave my puppy a hug, and she became quieter and calmer. At this point, Dr. Denise ** came and pulled the blue leash Petco provided hard, suffocating my puppy. Then the puppy started to bark and pee again. Then Dr. Denise ** came to insert the thermometer hard into the puppy's ear, but because of previous experience, the temperature was higher than expected. Dr. Denise **'s way of solving that issue was to spray alcohol ALL OVER the puppy's body, which was too smelly, even to me. The puppy started to be scared and peed again.

    Dr. Denise ** then came with a dog mouth muzzle to put on my puppy. Her assistant came to calm my puppy down and my puppy could calmly kiss her hand. The assistant and Dr. Denise asked me if I allowed some kind of restraining, I said OK. I thought It was fine. But then it was the time Dr. Denise ** blamed me for not allowing her to finish her job. So I requested her to act gently, because I know my dog that if people are gentle then she will be gentle. She seemed to be irritated by my request: she said she was so experienced but I knew nothing about dogs. She clearly stated that she would not provide any service to my dog. She gave me a tube of dewormer, and let me do her job. I fed my puppy the dewormer right away in front of Dr. Denise **, and she was completely calm. As she refused service, I requested a refund and left.

    After I got home, I called the Petco store at Montebello to ask when I could come for a vaccination without meeting Dr. Denise, and an employee told me she did not know. I said it was fine. But after the first call, I received an email with the visit summary: Dr. Denise clearly stated that I did not allow them to restrain the dog, and the dog needed to be muzzled. However, I allowed restraining as she ordered, and the dog was muzzled using Petco's device. The medical record was completely a lie. After reading the medical record, I made another call, angrily asking who wrote this medical record. It comes out that Dr. Denise ** wrote this note. Then immediately I decided to file a complaint with customer service. During the call with customer service, I received another email with a modified medical record, adding even more notes to list my fault; even more ridiculous, she blamed me for the two calls (she named the calls "repeated calls").

    4 people found this review helpful
    Verified Reviewer
    Original review: Feb. 16, 2023

    Each time that I need to order food for my dog, I have delays, and problems with the webpage, and it seems that no one cares about what is happening. NEVER HAVE THE PRESCRIPTION FOOD I REQUIRE AND TAKE MORE THAN 10 DAYS TO DELIVER IT ONLY IF YOU HAVE IT. I have bought the same food twice in a week, and twice you have cancelled, leaving me with nothing to do because you have the prescription order and I can't order it at any other store.

    7 people found this review helpful
    Verified Reviewer
    Original review: Feb. 15, 2023

    Petco is the worst! A year ago, I ordered some expensive prescription meds for my dog. Petco had a promotion that was considerably less expensive if you signed up for autoship. I ordered a year's supply and when they arrived, the packaging was terrible and the package was smashed. The tablets were in blister packs and some of the tablets were smashed to pieces. At this point I was not impressed. So, I went to their website and cancelled my autoship. Fast forward one year, and I receive an email that my credit card had been charged over $150 for a new shipment of the same meds. I immediately called their customer service number and talked to a female that I could barely understand. Her English was terrible. I explained the situation politely and asked if the order had shipped. She said the order hadn't shipped and I asked that the order be cancelled before it shipped and have the funds credited back to my credit card.

    She said that she would take care of it and that the order was now cancelled and the refund would show up on my credit card account within 3 business days. So today, four days later, I get a notification that the order had now shipped. I immediately called the "so called" service number and spoke to a rep. I again explained the situation and I was informed that the meds were not returnable. I asked to speak to a supervisor and was put on hold forever. I never did get to talk to a supervisor, but the rep got back with me and said I would get a refund in the next 3 business days and to just refuse the order. Unfortunately, it will be delivered via USPS and I have a mail box, so I rarely see the delivery person. This is such a screwed up mess. I don't have much confidence that I will ever see the refund.

    I highly recommend never doing any business what-so-ever with Petco. They are pathetic!

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 8, 2023

    1st time in last year Nov or Dec, I ordered online cat staffs and they have stocks also charged me. After end of the day they said no stock and refund me next day.

    Yesterday my experience is the worst online order in my life. Ordered 10 am and pick up opt. Store didn't reply confirmation and called customer service. CS checked for me and said show my order no. and just pick up. I went to Sugarland Petco Store TX for pick up. Store manager told me system was down two days ago and she didn't give my order staffs. I show her all order and payment but she didn't solve my issue. Even next day pick up is not sure she said.

    CS department cannot transfer to other store pick up and I cancelled my order finally. Too bad for communication and take customer's money first and hold for nothing sounded reason. I went to Petsmart store and bought all items physically. Cheaper price and good service. I request my email unsubscribe. Also eliminate my info their system. Never ever relate with Petco.

    2 people found this review helpful
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