Petco Reviews

I always have a great store experience but you have the single worst website I've ever used (otherwise I would have given 5 stars)!

Hi, I’d like to comment on your dog trainer at your Allen Park, Michigan store (# 1964). Her name is Tatiana and she is an EXTREMELY good trainer. Not only did she help train my dog and offer suggestions, she explained how I can effect the training. She explained things I needed to do, not just my dog. Her professionalism and politeness and advise helped me to understand what and how I do for my dog, often effects my dog’s outcome. In my estimation Tatiana is an asset to your company, and I WILL bring my dog back for more training. She excels at what she does and her demeanor is excellent. Congratulations PETCO, you found a great employee!! Thank You, Sincerely, Rick ** (and Ozzie) Ecorse, Michigan.

Contacted Petco customer service on Tuesday June 9 and talked with I believe his name is Lovera. He was such a pleasure. Friendly and helpful who seemed to really enjoy his job. He went above and beyond and is the true essence of what customer service is all about.

Zach is the absolute best! He was such an amazing help and is genuinely the best worker I have ever seen. He has helped me and my family multiple times as we frequent the store, he is always nice and friendly, very welcoming!

I was at the store tonight looking for a dog cooling bandana, with my budget, and an employee named Jacob was very patient with me and checked the back of the store and suggested other cooling items in my budget and didn't treat me any differently than a person with a huge amount of money to spend. I'm a member of the store located on Wade Hampton Blvd in Taylor, South Carolina and really appreciate him and going to keep this as my preference from now on.

Pensacola Store #01543. 1670 Airport Blvd STE 700, Pensacola FL 32504. 8/17/2026 11:25 AM Register ** Transaction **. Helped by "**". ** has an attitude problem. Didn't greet me at checkout. Did not even look at me. Didn't say "thanks for shopping" or anything. When I said thank you she said nothing and walked off. Great way to treat customers. I won't be back.

I cancelled my subscription and called to get my refund of $19.99 back. Please if you are reading this, Do Not Sign up with any of their memberships! Getting a live person to get your money back is a frustration! They transfer you from one department to another and you get no RESOLUTION!!! I still haven't received my money after 2weeks attempting!

I purchased Purina Pro Plan for my puppy last week and we looked into the container and the food and the container has maggots in there. I have called the store in Newport News several times today and no one answered the phone. I am beyond angry because no one should ever have to go through this.

I just took my two small cats to Petco for their first shots in Merced California. I had an appointment for 4:30 and 4:35pm. To make this short the person with the tablet checking in refused my cats their shots today that I am paying for. She said in order to give the cats their shots I have to purchase another carrier in order for the cats to receive their shots. This is a pet store. I could bring my cats in my hand or on a leash.

I would give stars in minus if I could. The constant order cancelling on my pets interceptor is unacceptable!!! She should have taken her heart-worm medication on July 8th placed the autoship on June the 24. Today is July the 20th and I STILL DON'T HAVE THE INTERCEPTOR!!!! If my pet will get heart worm there is a big problem for Petco. I promise that much!!!!

Tried to do a return because my last ferret died and had unopened food. The manager wouldn't even give me a store credit. I never give out my phone number, and without it in their system, she wouldn't do anything. I'll NEVER do business with them again, and I do a lot of purchases for animals since I'm so involved in rescue.

Tried to return $24 dog biscuits having bought the wrong size 3 hours earlier. I know stores can match purchases to your credit card without a receipt. No luck—they wouldn’t process a return.. I will never come here again!

I placed an order thru their online pharmacy on Thursday and was in contact with my vet personally when doing it so I know they sent the approvals in a couple hours later. The next day I went and looked at the website and it showed it had not received the approvals yet so I then called their headquarters where their automated system said it was being packaged to be shipped but just to be sure I spoke to someone about and they confirmed they had received them and even sent me an email. On Saturday I called to see if it had shipped knowing they received the approvals on Thursday. I'm used to online pharmacies being pretty quick turnaround and the individual I spoke to told me it had shipped but there wasn't a tracking number yet.

Their animals are dead and they had no food for animals. No crickets no roaches no nothing for food and there was a few dead lizards such as a creased gecko with his food cut open and a few leopard geckos that were in really bad shape. And all the animals looked really skinny for the animals that are there and the enclosures are smelly and they looked really bad. Please do something about this. It’s really bad for the animals and the people that shop there.

I purchased Science Hills 7+ dog food for a diabetic dog. I decided to try getting the food delivered. I placed the order on July 1st, but I began receiving conflicting delivery dates July 4th then July 3rd then July 5th. I had to go out and buy food for my dog because as of 5:30 pm on July 5th there was no delivery. I called PetCo on July 5th and said if the package is not delivered by 12pm on July 6th then I will call for a refund. The package was delivered at 8:48 pm on July 5th. Why was no delivery status uploaded to PetCo system? On July 6th I received an email that a replacement package was shipped. I called PetCo once again, and asked why. I am totally stressed and will not use PetCo ever again. It’s not the company, but the delivery choices this company uses. It’s awful.

I have taken my dog for grooming at our local Petco twice. The first time it took them 7 hours to get him groomed. I thought, "Ok, maybe a busy day. We'll give them another try." So we took both of our dogs a second time and ended up spending 6 hours in the doggie emergency room because they cut through a dew claw (which later had to be surgically removed). They waived the grooming fee for the injured dog but not our other dog even though she had to be kenneled for the additional 7 hours it took us to get our other dog out of the hospital and back home. NOT impressed! If you don't know what you're doing, don't put other living things at risk. Wholeheartedly do NOT recommend Petco.

I have been using the autoship for a while now, but the last few months I haven't been receiving my complete order. Customer service helped a few times; however, this last time, they refused to resend the products or refund the money I had paid. I'm going to move all my orders to Chewy.

Made an appointment for my dog to be groomed over the phone. Drove 30 minutes to come into the appointment. When I arrived, I observed 3 areas with dog urine by the front check in desk and on the pole right before it. I pointed this out to the receptionist checking me in and her comment was "ya, happens all the time...". I understand that but put a caution wet hazard sign out and then clean it up.

The associated Vetco in the Irving store charged us an all-n-one package for vaccinations (5/2/26) with a follow up for boosters on 6/13/26. They scheduled our follow up visit during our first visit. Vetco scheduled it, we didn't, VETCO told us when to return. Upon arrival at the scheduled follow up visit on 6/13, VETCO said we were two weeks late for a followup, refused to give our puppy her booster shots and wanted to charge us all over again. The vet hid behind a divider while the associate talked to me, talked to her, then back to me. They weren't busy, no other pets were being seen, they had texted me asking me to come in early because they had no other pets coming in. The vet hid and I was told I was lying, that they didn't and wouldn't have made the appt for 6/13. The 6/13 appt note, on Petco/Vetco personalized notepaper, is literally stapled on the blue folder with receipt from the first visit on 5/2.

Petco has more fish products options than other megastore pet stores. I got suckered into their Vital Care annual program. DON'T FALL FOR THE SALES PITCH. It's a horrible program. Once you give them your info it's impossible to change!!!!

I would like to leave a zero-star review with this company. I have ordered litter for my cats a few times now. They will not listen and add two 35lb plastic tubs to one box. FedEx drops the box once it was lost in the mail and I had to call several times and beg for a replacement, even though it was lost. Twice now they arrived broken, spilled half full, and Petco will not do anything about it. I asked them to replace and that they could file a claim with Fedex. They simply said not our policy. So I will never purchase anything through this company again. They want me to pay for damaged spilled products. Terrible policy.

I have been purchasing RX cat food from Petco for a long time. My vet has sent several RX's per their request for Hill's C/D cat food. I have always been able to purchase both dry and canned food. Beginning with my last renewal in April 2026, my autoship order only contained dry food, and the order said C/D canned food was cancelled due to supply issues. May 2026, same thing. No notification, no request to change to a different flavor. I chatted the customer support team to explain for over an hour to attempt to fix, no luck. I emailed the customer support team who my case was "escalated" to starting on 5/30/2026. I have gone back and forth with them via email for almost 3 weeks now.

I purchased Native Pet Calm from Petco specifically because it is marketed as helping reduce hyperactivity and promote calm behavior. When I brought my dog to a grooming appointment and informed staff that I had given the product as directed, I was told my dog could not be groomed because it was considered a sedative. Staff had to call a manager for guidance, and when I asked to speak with the manager directly, he declined. My concern is not that Petco has safety policies, but that Petco sells and promotes a calming product while apparently prohibiting grooming after its use, without clearly informing customers of that restriction. The inconsistent messaging and lack of communication were very frustrating.

Worst service ever and rude people. All I wanted was 1 gold feeder fish. My daughter got a gold fish for Xmas in a little 2 gallon tank with a filter. It lasted 6 months and would have lasted longer but I forgot to clean while she was away, 49 cents. It's a feeder fish. Its life span is about 1 min, in a big tank with big fish. The manager was rude, my experience was so bad. Now I have to drive to Walmart 13 miles to get a fish before she gets home. I will never shop Petco ever again. You do not have a right to tell me her tank was too small. We have shopped there for years. Took many trips just to see the animals. Spent all kinds of money on overpriced stuff. I hope you're happy Mr. manager.

I brought my dog to be groomed at the Petco in Auburn, Massachusetts for the 1st time because my regular Petco grooming stylist was unavailable at a different location so I brought my dog in to the next closest Petco. The grooming stylist Chelsea was unprofessional, lacked customer service care and her personality was horrible. I felt she wasn’t attentive and didn’t provide proper Petco customer service care and training protocol as I’m used to at other Petco Grooming Services. I usually leave a great tip with stylist to be creative artists with my dog but unfortunately she didn’t have the creativity that deserved a tip.

I have never had so many bad experiences with one company than I have with Petco. Their online support is so bad that I gave up. They were going to give me a small ball bag of dog food that I could pick up in the morning then all of the sudden the time ran out in the chat and then a new person would start and they would not know anything about what I had spoke with the prior support. I gave up. They do not know what they are doing. This has happened to me more than I care to mention. I am giving up on this company as they do not seem to give a crap!

In late March (2026), I purchased a case of prescription can dog food online. As I started pulling cans of food from the center of the case, several cans were severely dented and should not have been sent but trashed instead. I contacted Customer Service (CS). They told me to send photos. I sent the photos. I was told that my refund would be processed. That was April 13, 2026. I have called CS 7 times since then and today is May 22, 2026, I still have not received my refund. CS keeps telling me two different things that it has been processed check with my bank and that there was an error on their end. Yet, I still don't have my money. I plan to file a dispute with my bank.

Soon as I entered, Ashley welcomed me to PETCO with a friendly greeting. I saw her running register, front facing products, and cleaning the betta cups. I went to aquatics, the young man there walked by twice and didn’t even ask if I needed help. His pants was hanging low revealing his underwear. I gave up on getting help, went back to the register. Ashley went above and beyond and got someone to get the fish I needed and came back and rung me up. By the time she came back there were 3 more customers and low hanging pants guy finally went up front to ring up the other customers. If it weren’t for Ashley, this would have been a complaint. Give her a raise!!!

I purchased a 75 gallon tank from Petco and just at under 90 days the bottom cracked. I called the store. They said, "Oh 30 day return policy.'' I chatted with the customer service online. They said 60 day policy. I contacted their corporate office and they said, "Oh it's over 60 days. There's nothing we can help you with." They do not care about their products. They do not care about helping customers. Don't waste your money there.

I am writing to formally express my extreme dissatisfaction with the service I received from Petco's online pharmacy. Due to a series of administrative failures and delays, I have decided to cancel my order and take my business elsewhere. The timeline of my experience is as follows:

Was a great store but then they rolled out the new "Desk Pets" display, which are going to slowly kill the animals inside them. There aren't temperature and humidity control. I worry they aren't even being fed right-and if they are, the wrong temperature could shut down digestion, leaving food slowly decomposing inside them. The containers are way too small and some people will think it's fine to keep them in tiny enclosures. Some people pick up the little containers and shake them, and there's not always going to be an employee or anyone else there to tell them to stop.

It was our first time to the Petco vet clinic with our Yorkie, I arrived and waited 10 min to be served. She was busy!! She asked for my name and asked what time I arrived being honest and too old to be lying I told her I arrived at 935.. (930 appt). She said, "I cannot find you,," I then gave her my wife's name who made the appt. She then checked and told me I was late so they cancelled my visit (really by 5 min) but hey I understand. She then said I would be taken as a walk in and had to wait, I responded, "No problem. I'm here. Thank you.." I was then asked if there was any way she could talk to my wife, because she made the appt and needed her authorization. I explained she was working and does not respond to her messages until lunch time. She then responded that she would not be able to care for our dog until she authorized it because she made the appt.

I paid over $800 upfront to enroll my four cats in Vital Care Premier, specifically for the monthly rewards. A few months later (January), Petco gut the program benefits and sent out one single email notification. Because that email hit my spam folder, I missed their tiny 30-day "refund window." I didn't even realize I’d been scammed until my March rewards just stopped showing up. It is absolutely predatory to change the terms of a contract that a customer already paid for in full and then expect them to just eat the loss. Trying to get a refund through their standard channels was a total nightmare. The phone support is a dead end and their email team ghosted me for a month despite me following up almost daily. They even tried to lowball me with a pathetic $120 "compensation" offer when they owed me hundreds.

I took my pup Adora in for the puppy deal, I explained to her that she has very sensitive skin and to use the shampoo I took in for her and to rinse really good with her brush, so what does she do, add a conditioner to her skin, after I explained everything to her, plus she didn’t trim her face or chin, won’t be going back the there again because Ashley can’t follow simple instructions. Keep my fingers crossed she doesn’t get a shin reaction from the conditioner

Doordash delivered 2 boxes of bird seed to my front door & I asked him to move them to the front of the garage. He took a picture & took them back to his car. The next day, 2 boxes were redelivered to a neighbor's house - 1 box was bird seed ($25) & the other dog food ($85) which was not mine. For 3 weeks & many hours, I tried to resolve this issue. I was told that based on Petco's loss prevention program, I am not eligible for a refund, I cannot return the dog food & they could help me no longer. I cancelled my account & will not buy from them ever.

TERRIBLE PLACE! I wholeheartedly agree with so many of the other reviewers who mention how appalling the staff are here. They are arrogant and rude, especially Jennifer, the manager who knows absolutely nothing about customer service. They groomed my dog terribly...cut off all the hair from his beautiful long tail. My husband was furious. I asked for specific things they outright ignored. I asked to keep his tail long. His ears look like a page boy. He looks embarrassingly awful...like someone chopped his hair who has no experience. Also, as many others reported, they will turn you away for reasons that aren't legitimate because they are lazy and think they can pick and choose what dogs they want to groom. How about just doing your job instead abusing your right for discretion to refuse service?

What kind of crap is this...The PETCO IN LEMON GROVE CALIFORNIA. Would not except a flea prescription from a emergency vet clinic for my dog. They only accept prescription from their own vets. The manager at the Lemon Grove store tells me but petco is part of Unleashed and the people at unleashed are the ones that told me to go to this store in Lemon Grove so I drive all the way there for them to say they don't take other vet prescription. What bullshit is this. What you don't give a dam about my dog being bite by fleas, it's a flea prescription really... Screw petco, they're frauds. They say they care about your best friends but they don't give a shit unless it's by their own people, that's all petco is looking out for is.... Themselves...

My preference is Petco for my dogs needs, but every time this woman Musica is there is to check me out, I have a bad experience or she is plain rude to me, she appears angry and unhappy to check me out. I’m seriously thinking of going somewhere else just because of this employee Musica.

I went to Petco to JUST look around. While looking a employee dropped a bag of a live fish and just shrugged it off. I was deeply disturbed, the employee just placed the dead fish on top of the turtles tank, so I went off to look at the rest of the fish and that’s when I noticed in every tank there were dead fishes. When I had asked they said it was a “normal thing”. I don’t understand why they’re trying to normalize fish dying in a unnatural way.

I am writing this review to express my deep concern for the reptiles at this store. I do not mean to be rude, but it appears that they are not receiving the care they need. There are issues with their husbandry that need to be addressed. Firstly, the humidity for the ball python enclosures sits well below 40%. It was alarming to find that the humidity in one enclosure was below 20%. This can be dangerous for ball pythons and other tropical snakes in particular because, even when the humidity is under 50%, the snake risks becoming dehydrated. There is not enough moisture to keep the snakes scales healthy, and instead makes it dry and causes discomfort and stress. It makes shedding leagues more painful than it already is for snakes, and increases the risk of stuck eye caps.