Petco Reviews

Hi, I’d like to comment on your dog trainer at your Allen Park, Michigan store (# 1964). Her name is Tatiana and she is an EXTREMELY good trainer. Not only did she help train my dog and offer suggestions, she explained how I can effect the training. She explained things I needed to do, not just my dog. Her professionalism and politeness and advise helped me to understand what and how I do for my dog, often effects my dog’s outcome. In my estimation Tatiana is an asset to your company, and I WILL bring my dog back for more training. She excels at what she does and her demeanor is excellent. Congratulations PETCO, you found a great employee!! Thank You, Sincerely, Rick ** (and Ozzie) Ecorse, Michigan.

Contacted Petco customer service on Tuesday June 9 and talked with I believe his name is Lovera. He was such a pleasure. Friendly and helpful who seemed to really enjoy his job. He went above and beyond and is the true essence of what customer service is all about.

Zach is the absolute best! He was such an amazing help and is genuinely the best worker I have ever seen. He has helped me and my family multiple times as we frequent the store, he is always nice and friendly, very welcoming!

I was at the store tonight looking for a dog cooling bandana, with my budget, and an employee named Jacob was very patient with me and checked the back of the store and suggested other cooling items in my budget and didn't treat me any differently than a person with a huge amount of money to spend. I'm a member of the store located on Wade Hampton Blvd in Taylor, South Carolina and really appreciate him and going to keep this as my preference from now on.

Soon as I entered, Ashley welcomed me to PETCO with a friendly greeting. I saw her running register, front facing products, and cleaning the betta cups. I went to aquatics, the young man there walked by twice and didn’t even ask if I needed help. His pants was hanging low revealing his underwear. I gave up on getting help, went back to the register. Ashley went above and beyond and got someone to get the fish I needed and came back and rung me up. By the time she came back there were 3 more customers and low hanging pants guy finally went up front to ring up the other customers. If it weren’t for Ashley, this would have been a complaint. Give her a raise!!!

Their animals are dead and they had no food for animals. No crickets no roaches no nothing for food and there was a few dead lizards such as a creased gecko with his food cut open and a few leopard geckos that were in really bad shape. And all the animals looked really skinny for the animals that are there and the enclosures are smelly and they looked really bad. Please do something about this. It’s really bad for the animals and the people that shop there.

I purchased Science Hills 7+ dog food for a diabetic dog. I decided to try getting the food delivered. I placed the order on July 1st, but I began receiving conflicting delivery dates July 4th then July 3rd then July 5th. I had to go out and buy food for my dog because as of 5:30 pm on July 5th there was no delivery. I called PetCo on July 5th and said if the package is not delivered by 12pm on July 6th then I will call for a refund. The package was delivered at 8:48 pm on July 5th. Why was no delivery status uploaded to PetCo system? On July 6th I received an email that a replacement package was shipped. I called PetCo once again, and asked why. I am totally stressed and will not use PetCo ever again. It’s not the company, but the delivery choices this company uses. It’s awful.

I have taken my dog for grooming at our local Petco twice. The first time it took them 7 hours to get him groomed. I thought, "Ok, maybe a busy day. We'll give them another try." So we took both of our dogs a second time and ended up spending 6 hours in the doggie emergency room because they cut through a dew claw (which later had to be surgically removed). They waived the grooming fee for the injured dog but not our other dog even though she had to be kenneled for the additional 7 hours it took us to get our other dog out of the hospital and back home. NOT impressed! If you don't know what you're doing, don't put other living things at risk. Wholeheartedly do NOT recommend Petco.

I have been using the autoship for a while now, but the last few months I haven't been receiving my complete order. Customer service helped a few times; however, this last time, they refused to resend the products or refund the money I had paid. I'm going to move all my orders to Chewy.

Made an appointment for my dog to be groomed over the phone. Drove 30 minutes to come into the appointment. When I arrived, I observed 3 areas with dog urine by the front check in desk and on the pole right before it. I pointed this out to the receptionist checking me in and her comment was "ya, happens all the time...". I understand that but put a caution wet hazard sign out and then clean it up.