Petco Reviews

We have recently purchased a bag of "Whole Hearted" dog food from Petco in Tucson, AZ. We purchased the dog food on April 4. Since switching our dog to this food, she has been throwing up and suffering from loose stool -- on a daily basis! It has been 10 days, but these issues have not subsided. Contacted the Petco store, and they mentioned that I could bring the dog food back for a refund. I explained that I no longer have the packaging (we put the dry food into a large plastic bin for storage). They said it would be okay with a valid receipt. I did not have the physical receipt, but I had the receipt number, store number, purchase date, and the amount. Purchase was linked to my Petco rewards account. They refused to take the food. Compare this disappointing service to Chewy.com's service. With Chewy, I was allowed to receive the refund without sending the food back. I would be told to donate the food or discard it if it went bad! Not happy...

My cat had kidney disease and can only eat special k/d cat food. I have it on repeat delivery from Petco to be sure I always have it. For my last delivery, I received the notice that it was being processed, but then Petco never sent it! I looked up my account on their website and saw that the delivery was backordered, but Petco never notified me. When I called, they just kept saying that they had 14 days for a back order. It took an hour on the phone with a representative whose English was terrible to finally get them to understand that I needed some form of the k/d food (any flavor!) right away and eventually got an order placed. Even then they don't have prescription food set up with refills, so every order needs to get Vet approval. And since it needs vet approval, I couldn't even pay for expedited shipping. All in all, not a good service for sick animals!

I signed up for repeat delivery for a medication for my pet on their website. By the second month, I had found the same medication for repeat delivery for much cheaper at another website that was listed on Petco's website as one that they price match. I called customer service and, after waiting FORTY FIVE MINUTES, was told they don't do price match if you're on repeat delivery (even though it says "price match guarantee" ON the repeat delivery page). So I said ok, I'll cancel repeat delivery and do a one time purchase with the price match, because even paying for shipping it would come out cheaper.

I had ordered dog food and I had contact them about it, I got no response at all. Very bad communicate and no email when it's coming in. I am still waiting for my dogs food. I will never buy from them again.

Ordered Prescription cat food from Petco. Sent the Vet information along with the order. The date the order was due to be received they sent me a notice that they cancelled the order because they were unable to contact the Vet office. They said they Faxed x 2 and called once. They lied. My Los Angeles Vet facility was a 24/7 Emergency facility with full staffing. The place was an Animal Hospital with ICU. Always staffed. Always a Vet on duty. Always a Receptionist at the front desk. You could Fax or call anytime and get a reply.

Ordered online to be picked up at store (the Petco located at Missouri and Westwood). Payment for order was to include $5.00 rewards credit. When I went to pick up the order 3 cans were missing and I was told that the store did not have them in stock- I asked about credit and was told that it would be on my credit card. IT ISNT!!!! Not only that, I was given a rewards credit of $3.60 - not $5.00 as indicated on my order.... so basically you have screwed me out of almost 4.00 on my credit card and another $1.40 on my rewards. This is really crappy service and I will copy and paste this for reviews. Wish there were a zero-star rating....

Petco is deliberately dishonest on their online item descriptions. Petco.com and Petco's eBay store both advertise Fluker's Castle Crib Reptile Hideaway, Large as being gray in color. Well, I already have two of those in pink (it's the only stupid color the physical Petco locations sell the item in), and I hate that color so I did NOT want another pink one. First, I tried to order from Petco.com. Despite clearly advertising the item in gray, I was told they could not ship me a gray one as "they only get what is sent to them" and they don't have any in gray. Next, I tried the eBay store. I asked them before I ordered the item if it would arrive in gray, and I was assured that it would. So I placed the order. I messaged them again after purchase to remind them that their ebay listing description said the item would be gray so I expected to receive one in that color.

In a few words, PetCo takes advantage of pet owners. Their pricing is ridiculous on everything from cat grass to pet leashes and clothing. And if you have a question, in store they’d just a soon you’d shop somewhere else. Online I’ve had no issues and customer service was great. I stopped shopping at the physical store.

Every time I go to Unleashed by PETCO the people are cheerful, friendly and helpful. I am a dog owner and a wheelchair user. The store is wheelchair accessible as well as the checkout. I used their puppy training which was excellent, very reasonably priced and my pup learned some dog manners LOL.

Petco is the ultimate one-stop shop for quality products and services. The employees are extremely helpful, approachable, and friendly. And they know their products! I will continue to go there for all my fur-babies' needs.

Petco store in Lancaster, Pa has excellent friendly customer service each time I go there. They have also always given me great advice or products and service. I also always see them taking care of what reptiles, fish and animals there like they care about them personally. And you can always find a bargain. As well they offer pet grooming there and training also. I always go back there of by there for a bargain or advice.

I Have the app for 11, they said it will take 4 hours, to do the grooming for my mini poodle, not even 6 pounds, after the 4 hours, I went to pick up my dogs. It was not done properly, and the person who suppose to take care said when I complain because my dog was with a lots of knots, she said if she has to do extra job is going to cost me more, until then I paid 59 $ for a mini poodle!!!! I request my money back and she said I will not be able to go back to any Petco...so sad, very bad situation. Really not as good as use to be with the other grooming...

PetCo has a pretty good selection of most items although they don't have a lot of variety in beds. My cat has not gotten sick from the cat Grass they sell and I cannot say the same for other big box retailers. They don't have a lot of sales and the clothes are not good value but the food seems reasonably priced and with a lot of variety.

Petco offers a large supply of products, though perhaps too large where food is concerned. The grain-free food was neither pulled nor was an informative note placed near by detailing possible harmful effects of feeding a grain-free diet to dogs. Along the same lines Nestlee products are still sold. This could be a conscientious company although it is not yet.

People are very nice and helpful. Prices are way too high on some things so I get stuff at Chewy.com. They have switched a lot of products to their store brand which I don’t like because I already have brands I like. I haven’t tried their store brands because I don’t know enough about the quality. I have 3 dogs and I’m VERY picky about their nutrition.

Love this pet store. It always has just what we need for our cats. Selection of food and toys is outstanding. We also have a koi pond and they have larger packages of pond fish food at reasonable prices. We're always greeted at the door by s smiling associate. They always ask if we need help and are ready to assist if needed. They also have a loyalty card which is great. You get a $5 reward after spending a certain amount of money. They send coupons regularly which is really nice.

I'm rating Petco on the basis of being in the actual store! Not online shopping. I'm a proud Mom of my furball Yoshi. I've been a proud Mom of dogs for over 30 years. Petco has a wonderful selection of food, treats, health products, and an expanding selection of in-house services. Services that range from vet care to grooming to grooming stations where you can bath your own dog. Recently I've become attached to frogs - trying to save tadpoles that transitioned over to frogs late fall. The staff at Petco have been extremely helpful as a venture into the unknown. I'd recommend Petco as a first choice for your pets needs.

The Petco in Riverdale the Bronx 10463. The Management is TERRIBLE. Store is DIRTY. NO STOCK DEAD ANIMALS ask for help and the manager and stock manager ignore you and turn away. There is no welcoming attitude. This manager since he has been here is rude, uncaring and not interested in taking proper care of animals. I've been going to this store since it has opened. I used to be clean and people would help. Now its the total opposite. DO NOT SHOP THERE. Vetco and grooming and aquatics are the only good parts of this store.

I find all the products there to be fresh and clean. The store is well organized. The employees are always on hand to provide help and guidance. Selection and prices are excellent. The return policy is quite good. There is never a problem with customer service. They also stock many new items.

At Petco when walking in employee are welcoming. One thing is the store need to have more products for dogs. The store is always clean. They have good discount. Just price wise need to be a little lower.

Petco seems to care about the health of our animals by only carrying good quality products, and usually have great sales on those products. I’ve only had a couple problems, but they helped me immediately both times to my satisfaction.

Petco is not only a pet store where you can find everything for domesticated animal. Also they employee young people with special needs, and although a little slow, they try very hard to please their customers.

Petco offers a large variety of good quality products for most any kind of pet, but certain things can be a little more expensive in my opinion than other stores. We have used Petco for many years, for many different type of pets including cats, dogs, snakes, lizards and fish. Other than not wanting to sell mice for snake food, we've always been able to find what we want or need there.

Very knowledgeable staff. I've only used the nail clipping service of the pet grooming section (my dog hates getting her nails clipped) the lady was great at making my dog feel comfortable and had no problem with clipping the nails.

I just want to tell the people out there that they should take their dog to the local dog park. It will keep him healthy and will get him do you have more confidence in himself and he’ll make a lot of friends with the other dogs.

PETCO is a convenient place to shop for my pets needs. There is a large selection of dog foods both wet and dry and they always have the brand my dog eats. The treats are very nutritional. The toys are well made and they have a large variety. The selection of fish to choose from are pretty good however the tropical fish don’t live long. Not sure if they are getting them from a bad source or what. Fish food, tanks and accessories are plentiful. The associates are always very helpful. It’s a convenient place to shop and overall I’m happy with the service they offer. I should add that the grooming department does a great job trimming my bulldogs nails with no issues.

Merchandise quality varies. Some things very good quality, others not very good quality...like dog collars, especially the metal choke collars, they tend to break after little use. I go there to get a few items I know will last, otherwise I do not shop at PETCO.

A very clean and well organized store that offers a discount card for free. Everything from food, cleaning supplies, beds, toys and treats for all pets. The stores have a well trained staff to make shopping a good experience. They also have groomers onsite. Remember you may shop with your pets if they are on a leash!

Could use other brands of products but can find almost anything in the store. Your dog or puppy can be greeted by other canines and the grooming is fun to watch through the glass on how well the dog can temper is by being groomed.

It is a very nice store with good customer service, but poor selection when it comes to other animal supplies other than dog, cats and fish. Even with these items selection is poor except when it comes to the food, selection here is plentiful, but highly overpriced.

They don’t have automatic door open and that makes difficult to take out a cart with 50 lbs or more of doggies goods. Overall too expensive, in fact I am considering starting to cook my own dog food. All of their dog food has too much of added D3, which is used to make rat poison. The positives: they have good people working there.

We just brought a new friend into our life and home! Ritchie a Siamese female cat, We have been buying cat things In the Hazel Dell store. In my opinion is lots of parking, big store, plenty of variety, helpful people. And relaxing environment.

At Petco you are always greeted with a smile and can I help you. Most of the time I shop by myself and they always say, "If you need anything lifted we will help you." Even when I bring my dog they always greet her.

Petco does not carry all my pet needs! But they do have great deals when spending so much and or using your Petco card. Their customer service could be a little better. Whenever I'm looking for help they're always busy! I have had problems with my points not being on my card also.

Petco offers a variety of products, ranging in price, and I love the rewards program, the fast reliable auto ship, and that specials are given online and in store. They also care about their customers and reply quickly, thoroughly, and resolve in one interaction in most cases.

Have been shopping at Petco for the last year. I currently have a 55 gallon fish tank with tropical fish. The Petco staff has been very helpful with tips and information on how to maintain the aquarium, fish selection and plant selection in order to maintain a healthy tank. Petco offers discounts on a regular basis for filters, fish and chemicals and to buy some item in bulk quantities.

When I was looking for some chews for my cats with Omega 3 and some other minerals for their skin and coat (it is very dry in the winter and they end up with "dandruff" if I don't get them the supplements). Petco is one of the few stores that carries this in little bit formats. Other places carry a powder which I cannot use, because I cannot be sure if both cats get enough--one of my cats seems to eat from his own bowl and then tries to eat from the other cat's bowl. I can feed the chews to each cat individually.

There's nothing that is negative in my mind when I think of PETCO. So far the shelves have been stocked, the store has been very clean, and the staff gives me great customer service. Whenever I have a question one of the staff can't answer they refer me to another who can help me. Also, whenever I've had my dog's nails trimmed at any of the PETCOs I've been to, they are quick and my dog doesn't come home limping because her nails were cut too short. I've visited PETCOs in southern California and in Nevada... all of the stores have been consistent in everything I rated above.

When I go to my pet store I am able to find everything I need under one roof. I wish they could offer more coupons. Prices are going up a bit but everywhere else does. I still shop online but love to go my fave shop and buy few stuffs.

PETCO is a wonderful 'one stop to get it all' pet store. You can find all of your quality needs at PETCO, from beds to shampoos to treats & toys. Everything at PETCO is quality for great prices, there's no room for 'less than quality' at PETCO. PETCO employees are also top quality, if I'm wondering around with a lost look in my eyes I'm confident that I will be found by a customer specialist who will stay with me until I have everything I came for, and then some. Many of the PETCO stores also have grooming services available. The best thing, I think, about PETCO is that my fur babies are always welcome to wander the aisles with me. Oh, and the treat bar that has all the best cookies and treats that my furry kids LOVE. PETCO will always be my go to for all pet's needs.

The store is clean and organize. Also customer service is not bad at all, and the prices are just right overall is not bad. Good store to buy and to clean our pets, but the best is how they maintain the store.

PETCO inventory is outstanding. Great selection. All types of pets covered as far a equipment, food, bedding, etc. Surveying the store aisles, seemed crowded. However, if you love your dog, cat, bird or whatever, you'll be pleased. The real downside is price. I was there recently for a leash for our grandson's new dog. At $30, seemed outrageous. And, that was on the low end!

I have shopped there for products for my standard poodles. Usually for clothing as they are hard to fit. I always find something that works. I've also shopped their ear treatments and grooming products. They have a great selection that are reasonably priced.

More knowledgable staff members that are actually aware of their services, know the products. Actually are taught in a store training. Need more staff, one cashier is not advisable to help someone when they are in demand at the cashier check out. It’s not possible not able to walk away. Managerial staff is not cooperative nor take pride professionalism in their duties. Poorly underdeveloped communication skills nor business practice to know what is practicable, not. Should have more college education to oversee a store being undeveloped not knowledgable to make coherent decisions that are practical. Better staff advisble decisions than down playing a consumer whom ask for help.

The stores I went to could have been cleaner, more inviting, and with more sales personnel. But the selection was pretty good -- for dog related products.

The customer service rocks! I had called around for grooming pricing & chose Petco. When I picked up my puppy she looked great but the coast was well over what I had been quoted. The cashier refunded me approx. $30... a huge savings. Their store is always very clean which can be difficult to maintain with all their 4 footed guests.

The most impressive attribute PETCO offers, is their ongoing animal adoption program. It's such a great program, they do quite often, not just a one time, or once a year event. I also love how friendly the staff are and that folks can bring their pets inside the store with them.

The stores has everything for the pet owner. Love it and love the hours. Great activities for all pet owners and the staff seems to know what to talk about when asked questions.

I really love to shop at Petco. The service is exceptional. You will find all your needs for your special family member. The store have a variety of items to choose from, and very competitive. I actually found a Flea Pill that worked the very first time we used it. Love this Store. Very Clean.

It is refreshing to shop in a store where not only the customers love animals by the employees just exude love towards animals. It is a pleasant environment and the love is there. The product recommendations and networking with fellow pet owners is also refreshing and pleasant. The store is simply amazing and we love it!!

There is a relatively small Petco "Unleashed" near my home that I love. Service is great and though it is not a large store the selection of products is very good. They also have a self-service grooming area, which is a plus. I had purchased a doggie toothbrush there that my dog absolutely refused to have anything to do with. I took it bag and got a full refund without any hassle. The only problem I have had is some wet dog food I got there that was not sealed properly and at least one container went bad. I did not take it back as I believe I had thrown away the receipt and didn't want to take the time. There is a larger PetSmart not too much farther away that also has a good selection and I have purchased items there, but I had a very bad experience there with their dog grooming service. I have not shopped there since the bad grooming experience and much prefer the Petco.

Petco is a wonderful store to shop for your pet. Highly recommended. God Bless throughout, if what you are looking for in Petco is not in stock they will order it. You will have this you ordered soon.

I enjoy shopping here when they have a sale on an item I have been looking for, for awhile. I will usually shop here first and then I will price match with Walmart or Amazon. This store has good products.

I have been pleased with each experience that I've had at Petco. They have a great selection of different items for all of your pets. The employees on the floor, at checkout, and in the grooming salon are always very friendly and helpful.

The Petco we go to treat us like family. They go over and above to get us what we need. In fact we needed a HUGE tank for our Beardies. The store didn't carry anything that big so one of the guys there gave us his! Underline GAVE! I love our Petco!

I've been in PETCO in my hometown and other cities in multiple states while traveling with my dog. My normal purchases are pet food and an occasional toy or other impulse purchase at the checkout. The selection of foods, both by brand and package size are excellent. Prices are similar to other stores for the same products. The products I want are easy to find and I've rarely needed the assistance of an employee. Overall I'm happy with PETCO.

PetCo always has everything I need for my dog's special needs. I love shopping there because I can do one stop shopping. The brands of treats and food I purchase are always available at PetCo. The rewards program is wonderful, earning is easy and the discounts are very generous. If I can't find in store then I can always find online. The prices are the best compared to other Pet stores. Highly recommend PetCo for all your pet needs. I also like that they support Pet Rescue.

I was looking for a harness and collar for my 12 week old puppy. I also needed puppy food.. the staff at Petco was very helpful. They approached me immediately and took me to the sections and help me pick out the product. I was in and out of there in no time.

The store is clean and has plenty of stock. I can get help if I need a specific product. I use my local store for grooming. The groomers do a good job and are willing to make suggested changes. I would recommend this store.

There's an abundance of animal products. There used to be more of a selection of reptiles but they still have a great store. The last time I visited this store I was interested in the baby chameleons. Went back a few months later and all they had were Geckos and 1 grown Chameleon. Son was obsessed with having a baby so we ended up not buying anything. The staff were apologetic and are very helpful.

It is close to where I live and not crowded so I can get in and out easily. It is always clean. The employees always ask if they can help you locate a product. It is a very pet and person store. They have adoptable cats there too.

It's great to have a one stop shop for all of your quality pet needs. Always clean and in order with friendly service. I enjoy meeting all of the fur babies I encounter there and talking about mine with others.

The staff is very friendly and knowledgeable. And the store is well staffed so when you do need help there is always somewhere near that gladly helps you. There is a huge selection of pet food. Previously I had to purchase the cat food I use only online so I was very happy to see they stock it. The store is clean and well organized.

Their reward point system does not work well. Although the representative on the phone took care of it, when I showed the email with the points, the cashier had a trouble when I was checking out. They need a better communication or computerized system so the cashier could process the reward system for customers who signed up.

They have everything for my mom's dog and it is always in stock. My mom's dog loves the toys available and my mom loves that it is nearby to where they live and have excellent groomers available to make our gal perfect.

I really like Petco and have shopped there for years. I am a little disappointed that they are not stocking a lot of the Science Diet wet cat food anymore. The employees are always very helpful when I shop there. They have a variety of cat toys and scratching posts and anything else that I'm looking for except the wet food that I have been buying for years.

I love Petco! they helped me so much with my new furbaby. From choosing the perfect food (which she loves) to having Vetco services, my little girl is so much happier than the life she came from. I was convinced that she had worms cause every time she used the restroom, she would scoot her bottom across my floor. After taking her to her first Vetco visit, she no longer scoots and we both couldn't be happier...THANK YOU Petco for you and ALL your services!

I find it annoying that employees imply that I know nothing about fish. I asked for 3 fish total... 2 of which for what I already have is not common however with my research I've done shows it can be done and to give it a try. The third was a pleco. When I asked for the fish I wanted I was questioned and advised I can't do this and that the pleco will outgrow my tank. Oh really!? Well thanks for the heads up because I didn't know this. Actually I have done my research on what I want and I've had fish for over 15 years. Funny how I was questioned on fish.. When the customer ahead of me purchased 2 turtles and not one question was given to them about where they were going to live. Just boxed them up and handed them over.

I used to shop at Petsmart, but switched to Petco as their products and selections are as good or better, and their prices are slightly lower on many items I regularly purchase.

The associate took me to the location of the food I was asking about. Very friendly and asked if I needed any further assistance. The store was very clean and well stocked. Parking was good and didn't have to walk a lot getting in.

Usually I can find three or more options for the same product, that's allow us choose the proper product and based on personal experience or just feeling. The store is good distributed with a side just dedicated to dogs and the side dedicated to different kind of pets. We think that for new pet owners is better to go to the store and see the products in person, instead of online ordering, future reorders can be done virtually.

Petco is a great store. It's well organized, clean and staff is great, the prices are great, they are reputable and reasonable. I have never had a bad experience..I hope they keep up the great work....

I do a repeat delivery of dog food monthly. I have been a repeat customer for 4+ years. Repeat deliveries provide a discount. Quick shipping & notification when the package has been delivered via email. No problems; therefore, no reason to contact customer service.

I used to shop at Petco for my dog until I found that the "local" small guy no frills had everything they did and more at better prices. Petco is a big on all animals but no so much on DOGS, which is what most people have right? Dollar for dollar front line pricing is high. Give the small local businesses a try, they are probably your neighbors any way and will work hard to make you happy!

The store has a great variety of foods, treats, and toys for my dog. When he picked me out from TAILS, I got a coupon book from Petco to help with choosing items for his care. This was great because there were numerous foods, etc that I would have never tried without the coupon incentive. Staff has been helpful when I needed snails or new fish to repopulate my aquarium. When buying new fish for my aquarium, their supply looks healthy and I seldom have a problem with they when I take them home. Also, the manager has been great when redeeming coupons. Clerks at the register are always polite and friendly.

Wonderful to be able to shop with my fur baby at a store for him. Very helpful when first-timer. Great rewards program. Very clean store! The selection of toys and clothes for the great selection. My fur baby is 4xl and hard to find clothing. Sadly so much is only available online. Great to have a local store!

The store is always well cleaned and maintained, animal cages, aquariums, big and small. Which means the pets are healthy and happy and that gives a overall happy experience when visiting. The staff is friendly and helpful. This is one of our favorite stores to visit. ❤

The customer service is always great at the Petco we frequent. Helpful, accommodating, and knowledgeable. Often will give discounts on the spot. Recently we have been trying to find the details about the bath program for dogs. Apparently the person who handles that was supposed to call us back but it's been over a week and we are still waiting!

They have a huge selection for all types of pets and the fair prices. The best thing is we can take our pets to the store that awesome from big dogs to big sizes as well as cat even fishes in all types and sizes and lizards ohhh let me not forget the birds they have in the store and the best part they have a dog hotel and grooming area and even a vet in the same store now. How great is that.

The clinics offered on-site by outside organizations affords you the convenience of a trip to your favorite store with your pet, ample free parking and shopping with opportunity for participation in activities or events that you might not otherwise consider Due to extenuating circumstances such as fear of unknowns, logistics or time restraints to name a few. I am an introvert by nature with a deep sense of love for my dog who I consider family. He is the ultimate companion and I want to do more for him but feel limited due to my personality. This is a win-win situation for us all.

The place was organized and I found exactly what I was looking for. My dog loves the food made by Blue and it’s always fully stocked. The employees are very nice and helpful. If I need help I can always count on them for assistance.

Petco has always been my go-to pet store. Being a cat mom of 5, I like to ensure that my fur babies are eating the most nutritious and healthiest cat food. I get both wet food and dry food at petco and am ALWAYS treated with respect and care as soon as I walk through the doors. Aside from just being friendly, the employees at Petco always seem to be extremely knowledgeable about every kind of pet you’re inquiring about. Love Petco!

Pet grooming is a plus... my dog is rather shy... and Big (90 on Golden female). She is always happy to get washed and groomed. The workers keep her calm and happy! Prices are average... but sales are very good. Salespersons treat her well and she can enter the store with me.

I enjoy Petco because it's small enough to be easy to shop in. I can bring my dog with me too. Prices are fair and they have a good selection of merchandise. It's easy to park and get in and out. Employees are helpful.

The best care I have ever seen at a store concerning fish. So many stores we have tried - do not know how to raise & even scoop fish out properly to give us a better chance for their survival & also to not transfer any disease. Petco in Wesley Chapel, Fl. off Bruce B Downs has always provided great quality fish at reasonable prices. They care about their fish so their staff is the reason & it's very hard to find someone who knows what they are doing concerning aquatic animals. By the way - we have a few stores closer to our home but don't mind driving for the quality received. Thanks Petco!

I like the level of expertise at the store. You can ask about products and get a real answer and comparisons. The service is very courteous and the store is clean and has a huge selection of pet products. I had to go in and buy a leash for my dog and the clerk helped me and explained to me what the Products offered and how to size properly. I also had a question about food and the clerk walked me thru the different brands and explained to me what would be recommended for my pet and what the pros and cons and reviews on the foods. Finally if you happen to go on a Sunday brand specialist for foods and products will be present at the stores and will even offers a discount coupon on some promotional products. Overall I have to say great experience!

Was delighted when PETCO came to Hilo, HI since it is convenient to where I live--but though the selection is their usual great one, the prices are so outrageous that I have only gone in there a couple of times in the years they've been in Hilo.

They do a great job when grooming my large dogs. They also carry my parrot food and it gets delivered for free on auto delivery. I also get money back for rewards I can use toward future purchases. Every so often they have bogo which is handy when it comes to dog treats.

Petco is a fantastic place to shop however their grooming department not so much. Took my dog in for a bath and when I came back he was on the table getting brushed. Mind you he is 97lbs. The girl tried to lift him and dropped him and he was trying to get up on a slippery floor and she was laughing! Not impressed!!!

I find either very knowledgeable helpful employees some of the time and then the other times I am never lucky to even bump into anyone to help. There is always the cashier, but not able to help when only one there.

Clean bright and well-organized store with a huge selection and friendly people. They helped me set up an aquarium for my classroom and let me know when their floor models went on sale. Their salespeople are a great resource and very knowledgeable. They are happy to answer questions and help you find what you need.

Every time I walk in the door I am greeted with a friendly hello and I am asked if I need help. The store is clean and always stocked with my kitties' favorites. Would go nowhere else. Their pets for purchase are always bright and looking for love. They also have vet and grooming services.

I get my roaches from there. It's the only place that has them close to here. The main problem I have is the availability of the roaches and any bugs from there. Sometimes when you buy any bugs from Petco they are a poor quality. Their lizards look to be in good health and they do have a variety for cats and dogs.

The help was amazing...knowledgeable and happy. Saved me time and money. Saved my fish! Organized and how real concern...also they had a great pet adoption.... Parking was right up front.... Even helped with getting to your vehicle.

To be honestly, I really love this place, even when I have nothing to do, sometimes, I go in this store just to spend some time. The selection of products is really huge. You can find there almost anything you are looking for. Recommend this store for anyone who loves their pets!!!

Great customer service and products. Petco is my go to store for questions answered professionally and for their recommended products. Living in the rural mountains, it's great to have a pet store of Petco's caliber.

Marley, my 10 year old cattle dog mix visited PETCO a few weeks ago for her spa day. It was her first time being pampered. The staff was awesome. I believe Sara was the groomer in Sturbridge MA. Excellent customer service.

I like the knowledge of the Petco employees in reference to my two Bichon Frise dogs. They have helped me find many products to feed, care for and treat my dogs! I know that giving them Orijen freeze dried food gives them nutritional meals each day. I have purchased antler bones for my dogs to chew. In Petco I have found the perfect collars, leashes, winter sweaters and toys for play. I purchased the best large wood kennel from Petco that looks like a fine piece of furniture in my home. All in all, I have Happy Healthy Loving dogs because of good products and good care.

The cheerful greeting upon entry. Also, there is always someone willing to help answer question. The store is always clean and organized. The recent grooming staff is wonderful. They have been quick and gave recommendation for cutting my new puppy.

I shop at Petco, even though they are not the cheapest or have the best selection. They host my favorite dog rescue. For that reason alone I will continue to shop there. Also, they are the only pet store that carries the joint treats I feed my dogs.

We don't have a "local" pet store so that we have to use a chain. Petco tends to be a bit more expensive but the quality is great and they take animals from the local shelters to try finding them homes. They have an amazing selection and while I'm not always pleased, the staff are always pleasant and helpful which makes up for it.

Well when you walk into the store you’re always greeted by the wonderful staff and I have a bird as well as two cats and when I get to the register we talk about our cats. We show each other pictures and videos of our pets and it’s a really nice warm feeling and it’s like family. Which is very sweet.

Initially I had a great in-store purchased. However I bought some items online. It was difficult to track my online order because of online setup. Then I had a issue with a cat tree that fell apart. I called for return options. They informed they had a 30 day return policy. But I can try to take it back in-store and "see" if they would take the item back.

We prefer to shop at small locally owned stores but unfortunately, the only one near us went out of business recently. Petco was across the street. We have 3 dogs who each have different food needs and Petco has all the brands we use. Prices are fair for the premium brands we use. The staff is always friendly, helpful and knowledgeable. They also collect used/extra pet supplies for a local rescue.

I like the way my groomer takes care of my Morkie when she is grooming her. The associates are so much more polite and professional than at Petco. They speak as soon as you enter the store and are very helpful if you need it.

Not really pleased with the customer service and the grooming staff doesn’t do a very good job especially with teeth brushing and the services are expensive for the poor quality. I’m going to stick with the Pet Stores and online providers.

I like that they have a wide variety of grain-free dog food that is affordable. My dog has cancer, so that is very important to me. I also adopted our rescue cat from PETCO. He is just the best thing. I love that they work with rescue places to find our fur friends loving homes.

I can purchase anything that I need at Petco for both my cat and dog. The grooming area is fantastic! I love the store and the other thing that I like about it is that they have a donation bin near the door so that you can put in donations for animal shelters. It is very convenient to drop off items and also to fill up my cat litter containers at the same time!

I started being a loyal client of Petco the moment that after lots of labs, tests and prescribed meds and food for a skin condition were given to my Godiva (chocolate Lab) with unsuccessful results. One day I went to Petco and talking with an employee mentioned him the problem and he recommended a specific food, which only Petco has, and detailed me all the benefits of it. Once started feeding Godiva with that food her skin condition went away completely. The customer service is exceptional, the services are great but they always have problems with the inventory of products in the stores, most of the times they “ran out of the food” but can order it with free shipping to the store and you have to pick it up, should be free home shipping to compensate the trip for nothing.

Great customer service!!! Clean store. Convenient locations. Affordable pricing. Good store hours. Comparable store costs compared to other pet stores. Easy access to talk to store personnel for shopping inquiries and advice. Great pet grooming facility.

Grooming appointment I told him to be gentle. She has a blown knee cap. Next thing I know I hear her nails on tile. I can tell she doesn’t like what he is trying to do then he comes out limping she fought me. I said she’s never gone in a kennel here and she is hurt now 'cause she is injured more now.

You have option to shop in store & online with a dedicated link for repeat delivery. You also earn points on each item. That can mean a significant drop in out of pocket costs. What more can you ask for?

About 80% of things I need are in the store. Given the pressure from online stores and prices, they do very well. They do price match which is awesome. Overall a well-balanced place for my pet's needs.

I like to shop at Petco for our dog but It is just too expensive for me to afford items from them since my husband is on disability now. I ordered things online and the website was difficult for me to figure out how to cancel. My favorite thing is buying treats by weight at the store.

I have been shopping at Petco for many years for my three dogs. The employees at the Petcos are friendly and very helpful. The store is very clean, I have picky dogs so I have to try different kinds of food and the employees are always recommending different thing to try.

Nice clean store with lots of variety. The Salespeople are very friendly, helpful and knowledgeable. We went in looking for new dog food. They even gave us a can to try. My son liked the pet treat kiosk. He picked out several different things for his dog.

When I first brought my puppy home, I wanted to like Petco because they had a location within walking distance of my home. (it closed last month) Unfortunately, I've been disappointed almost every time I've shopped at any of their locations. I'm either ignored completely by employees or followed around by pushy sales people from the moment I walk in to the moment I walk out. I had my pup groomed at a Petco once and they did a terrible job. None of the toys I've bought from Petco have lasted more than a couple days because they are such poor quality. (My dog is by no means rough with his toys). The selection of food and treats leaves a lot to be desired and the prices are not any better than their competitors. Also the store layout is usually not as organized or logical as other stores.

The staff at Petco is very knowledgeable and friendly. If you have any questions regarding your pet's needs they are more than willing to take the time to help. Petco has a great assortment of pet foods, and supplies for pets big or small.

Although I gave PetCo a decent rating, they are overly expensive. It's ridiculous. I often using their grooming services but I use to frequent Unleashed and I've noticed that not all Petco is the same as I've had poor customer service and grooming at the on located in Monterey, CA. Different than those I've experienced in San Diego county.

The employees were helpful, the grooming area and pet adoption were clean. There was a good selection of foods and toys. Aisles were clear and easy to navigate. There were clean up stations for accidents also. I would shop here again.

I enjoy going to PETCO because they always have the Fresh Pet food that I buy for my dogs in the refrigerator. Having this food refrigerated is very important because poor refrigeration could result in the food going bad and making my dogs sick.

Fast service and the employee know where the product was. He friendly and helpful about my concerns that it made my search easy and painless. I very seldom go to PetCo for my dogs food and treats, but I really liked the experience.

They are always very nice and friendly and welcoming. They as if I need help and when I do they’re more than happy to explain or take me to the products I need, customer service is very important to me, I just wish they were a little cheaper.

Whenever we have looked for specific stuff for our dogs, they either have it or a product close to the same. The salesperson has been good about confirming our decisions or directing us to a better deal. Example: The additive you add to the dogs drinking water that keeps the dogs teeth cleaner and their breath nice.

What I can't find at other stores, I can find at PETCO! And they're more helpful and have excellent customer service! The selection of live pets is much more than the average pet stores in the area.

We only use Petco in St. Augustine FL for our dog grooming. We live in Adel GA but go to St. Augustine to our condo. No one grooms our dog as good as Haley. We have tried other places in GA but not nearly as good.

I love this place. I love everything they have. They have everything in order. Very good prices. I definitely recommend this place. I have been here a couple of times and the customer service has been excellent every time I have went.

Prices are pretty close to average. Product selection is exemplary. Product quality is very good. The staff within the store are helpful and knowledgeable. There is never a problem with cleanliness. Grooming is excellent, and staff is above average.

The customer service was great. Store was very clean and well stocked with almost any items you would need for your pets. Prices were very competitive with other stores around and all staff were willing to help you. Most of all, the lines were short and they had more than one register open for ringing your sales. Overall, great place to shop for your pet or to visit.

Petco store employees was very helpful to me with finding the right supplies for my dog. Petco gets a 10 rating for being very professional to me as a customer. I found everything I needed in the store. I've been to many pet supply stores and none of them compare to Petco. I really like how clean the store was when I visited the store. I got help with buying the best pet food from a sales rep at Petco. I love how the sales rep was very knowledgeable on all the products in the store. I would definitely recommend Petco to all of my friends and family.

It was difficult to find cat flea products and someone knowledgeable enough to instruct and educate on the differences and effectiveness. Fleas are a common problem in household pets, and even though the store is packed to the gills with toys and goods, I just needed an effective flea product for cats.

Store seems visually clean and well-stocked at all times, adding new products when available. Groomer on site. Whenever I have a problem with my cats being a little finicky with a new trial food flavor, the store has always taken the product back.

Usually helpful when I ask questions or need help choosing a product. Their prices are reasonable and they price match if you find a cheaper online price. I was not as impressed with their dog training class however. Did not find it effective.

Employees seem knowledgeable and trustworthy. Truly care about your animal needs. Products are easily accessible in the proper location. Store is clean. Lots of deals can be found throughout the store.

I took my hospitalized sister's dog, a pedigreed pekingese, to an appointment this morning for a shampoo. I specifically stated not to cut the dogs hair. This afternoon when I picked the dog up I found the groomer had cut all of his ruffles to 1/2 inch length. When I complained to the groomer she stated the dog had diarrhea. When I suggested she should have called me rather than disobey my instructions she became irate, threatened to call the police. The manager stated the groomer was "upset" as it that justified what she did. Do not take your pet to Petco for grooming. They cannot be trusted.

I've taken my pets for grooming and haircuts at the Tacoma Mall location in Tacoma WA. Every time I am asked to sign a form allowing the groomer to shave in case there is a problem. Unfortunately any minimal issue is consider a "problem" only to be solve by shaving. Today was the second time but this time I did not consent to shaving. After dropping my dog, about 10 minutes later, I got a phone call asking me to go back and collect my dog since they will be unable to groom him I was told. This is a very unfortunate situation b/c I could no go back right away due to my job.

We go to the Petco at Parkside Commons in west Cary. Amber is the best groomer we have ever been to. She gentle, thorough, and informative. She gives us her schedule so we can have it before we leave.

I wanted to come here and leave a review because I think most reviews are left only after a bad experience. I really like my local Petco (Eureka, Ca). It’s large, clean, organized, well-stocked and the employees are (surprisingly) knowledgeable, helpful and friendly (without coming off fake). I LOVE getting the 10% discount for shopping and purchasing online and picking up myself at my local store. I only live 10 minutes from Petco so the entire experience is so easy, and the 10% discount is a big incentive for me. I just did my first online order today through Petco for a rather expensive purchase; a Lay-Z-Boy dog sofa (I know, I know! Ridiculous!). I chose to order it from Petco over every other online shop, including Wayfair, because

Went to PetCo for the first time today, will definitely be the very last, looking for a Cockatiel in my local area, Fresno, a few other pet stores wanted $60 to $150, Petco price $249.99 and they had the birds for nearly a year already, not suprising. I ended up joining a waiting list for a bird with another store (not PetCo) and at a price of $60 and 4 months old. I noticed in other stores that Parakets sold for $17 to $20, Petco price $25.99, even other products were all jacked up in price compared to Amazon and many others. It is almost like legal robbery of some kind, anyone looking for a pet then look elsewhere in your area before getting ripped off.

I bought a Good2Go collar one week ago, and my cat kept itching her neck after two days. When I removed the collar, I saw her neck was red and swollen. DO NOT BUY THIS PRODUCT. I'm not sure what chemicals are on it, but they caused my cat to have a severe allergic reaction. $200 in vet bills later, she received an antibiotic, anti-inflammatory and steroid medications. NOT worth the $8.99 price. Very disappointed that Petco makes a harmful product like this one to be sold on their shelves.

I have had a betta fish for quite some time and he wasn't aggressive at all so I got him some tank mates (bought at Petco). I did everything right and made sure that I didnt put my little love into shock. About a week later and I find out the fish I bought had a parasite and they all died and killed my Betta along with them.

First time haircut on a male Shih Tzu. He looks ridiculous now. Both my son and best friend are upset how he looks. Hardly any symmetry, a weird fluff on top of his head, these folks have no clue. He smelled of vanilla but not a fresh scent which made me wonder if they washed him at all. I didnt want to complain on the day before Xmas but for $63 I should have. Wish they allowed pictures.

PETCO did nothing other than lie to me. When I placed an order with them and it did not ship I call numerous times to find out what the issue was. Each time I was told "don't worry it will ship and be there on time". Then came the email 7 days later telling me it was back ordered and when I contacted them again they said it was canceled. Mind you this was after 2 days of speaking to them and them reassuring me it would still ship.

On hold for 30 minutes while they try to find the status of prescription tabs for my 5 dogs that I ordered 5 days ago and that my vet faxed 4 days ago. They find the order, but clueless as to finding status. Unreal. And this is not the first time I have had problems with prescription. I don't think they care.

I am a pet owner, a snake owner to be very specific. I used to buy my rats from Petco but as for the past 3 years petco has been refusing to sell rats (no longer able to store them). But they can keep ferrets which never sell, guinea pigs which rarely sell. And fish, which in almost all stores sell only 20% of their stock. If this was a real pet store like they suggest and even place on their websites, which state they sell live rats, is no longer the case. I pray my pet doesn't starve to death!

We ordered Proin. The product was delivered crumbled and unsealed. Absolutely unacceptable. I will be taking my business elsewhere. I spend annually near $150 on prescriptions and specialty foods. Petco will not see 1 more penny from our household!

The worst Petco store in the country is the one on Boynton Beach Florida. I ordered a Nerf dog toy online and went to pick it up today. It was a broken toy with missing pieces. The old woman that handed me the broken toy had no interest if I was pleased with the experience. Also, she never gave me a receipt. I called Petco customer service and their response is to go back to the store and talk to them. Customer Service doesn’t want to be involved with Customer Satisfaction.

I was late, no lie, for my dog’s grooming appointment at PETCO, PAOLI, this morning. And groomer Stephanie was pissed, no lie either! Stephanie’s PETCO holiday grooming schedule is causing her quite an amount of stress, and she is having a challenge handling her job duties and stress. When I arrived, introducing myself and my dog, she did not make eye contact and immediately barked at me, pun intended, “Didn’t you get my message? I called and left a message and told you you couldn’t be late!” She went on to say lots more to me and I quickly decided I didn’t need to be admonished by a disgruntled PETCO employee and left, dog in tow!

Tyler at the Petco in Spring, TX needs to be trained on how to deal with customers and how to communicate with owners when he runs into an issue and not make a decision on his own with an owner's dog. My dog had one small gnat on the belly, my dog is a Shih Pzu with hair at the time three quaters in length. I told him to shave the one small area and then everything else do as we dicussed. Tyler did the opposite and scalped my poor dog down to the skin, this is about to go legal so get ready.

We were charged twice for our repeat delivery and customer service is giving us the run around. They see where we were charged by one of their employees and then charged again for the same bag of food. We have been trying to get answers for 2 weeks and all we get is "We will call you back," which never happens. They seem ok with their employees stealing money from your account. We will never do business with Petco again and I will continue to tell people about our experience.