Petco Reviews

Clean bright and well-organized store with a huge selection and friendly people. They helped me set up an aquarium for my classroom and let me know when their floor models went on sale. Their salespeople are a great resource and very knowledgeable. They are happy to answer questions and help you find what you need.

Was delighted when PETCO came to Hilo, HI since it is convenient to where I live--but though the selection is their usual great one, the prices are so outrageous that I have only gone in there a couple of times in the years they've been in Hilo.

I get my roaches from there. It's the only place that has them close to here. The main problem I have is the availability of the roaches and any bugs from there. Sometimes when you buy any bugs from Petco they are a poor quality. Their lizards look to be in good health and they do have a variety for cats and dogs.

I like the level of expertise at the store. You can ask about products and get a real answer and comparisons. The service is very courteous and the store is clean and has a huge selection of pet products. I had to go in and buy a leash for my dog and the clerk helped me and explained to me what the Products offered and how to size properly. I also had a question about food and the clerk walked me thru the different brands and explained to me what would be recommended for my pet and what the pros and cons and reviews on the foods. Finally if you happen to go on a Sunday brand specialist for foods and products will be present at the stores and will even offers a discount coupon on some promotional products. Overall I have to say great experience!

Every time I walk in the door I am greeted with a friendly hello and I am asked if I need help. The store is clean and always stocked with my kitties' favorites. Would go nowhere else. Their pets for purchase are always bright and looking for love. They also have vet and grooming services.

We don't have a "local" pet store so that we have to use a chain. Petco tends to be a bit more expensive but the quality is great and they take animals from the local shelters to try finding them homes. They have an amazing selection and while I'm not always pleased, the staff are always pleasant and helpful which makes up for it.

The help was amazing...knowledgeable and happy. Saved me time and money. Saved my fish! Organized and how real concern...also they had a great pet adoption.... Parking was right up front.... Even helped with getting to your vehicle.

To be honestly, I really love this place, even when I have nothing to do, sometimes, I go in this store just to spend some time. The selection of products is really huge. You can find there almost anything you are looking for. Recommend this store for anyone who loves their pets!!!

The cheerful greeting upon entry. Also, there is always someone willing to help answer question. The store is always clean and organized. The recent grooming staff is wonderful. They have been quick and gave recommendation for cutting my new puppy.

I like the knowledge of the Petco employees in reference to my two Bichon Frise dogs. They have helped me find many products to feed, care for and treat my dogs! I know that giving them Orijen freeze dried food gives them nutritional meals each day. I have purchased antler bones for my dogs to chew. In Petco I have found the perfect collars, leashes, winter sweaters and toys for play. I purchased the best large wood kennel from Petco that looks like a fine piece of furniture in my home. All in all, I have Happy Healthy Loving dogs because of good products and good care.

Great customer service and products. Petco is my go to store for questions answered professionally and for their recommended products. Living in the rural mountains, it's great to have a pet store of Petco's caliber.

I shop at Petco, even though they are not the cheapest or have the best selection. They host my favorite dog rescue. For that reason alone I will continue to shop there. Also, they are the only pet store that carries the joint treats I feed my dogs.

Marley, my 10 year old cattle dog mix visited PETCO a few weeks ago for her spa day. It was her first time being pampered. The staff was awesome. I believe Sara was the groomer in Sturbridge MA. Excellent customer service.

Not really pleased with the customer service and the grooming staff doesn’t do a very good job especially with teeth brushing and the services are expensive for the poor quality. I’m going to stick with the Pet Stores and online providers.

I like the way my groomer takes care of my Morkie when she is grooming her. The associates are so much more polite and professional than at Petco. They speak as soon as you enter the store and are very helpful if you need it.

Initially I had a great in-store purchased. However I bought some items online. It was difficult to track my online order because of online setup. Then I had a issue with a cat tree that fell apart. I called for return options. They informed they had a 30 day return policy. But I can try to take it back in-store and "see" if they would take the item back.

We prefer to shop at small locally owned stores but unfortunately, the only one near us went out of business recently. Petco was across the street. We have 3 dogs who each have different food needs and Petco has all the brands we use. Prices are fair for the premium brands we use. The staff is always friendly, helpful and knowledgeable. They also collect used/extra pet supplies for a local rescue.

Well when you walk into the store you’re always greeted by the wonderful staff and I have a bird as well as two cats and when I get to the register we talk about our cats. We show each other pictures and videos of our pets and it’s a really nice warm feeling and it’s like family. Which is very sweet.

Great customer service!!! Clean store. Convenient locations. Affordable pricing. Good store hours. Comparable store costs compared to other pet stores. Easy access to talk to store personnel for shopping inquiries and advice. Great pet grooming facility.

Grooming appointment I told him to be gentle. She has a blown knee cap. Next thing I know I hear her nails on tile. I can tell she doesn’t like what he is trying to do then he comes out limping she fought me. I said she’s never gone in a kennel here and she is hurt now 'cause she is injured more now.

I can purchase anything that I need at Petco for both my cat and dog. The grooming area is fantastic! I love the store and the other thing that I like about it is that they have a donation bin near the door so that you can put in donations for animal shelters. It is very convenient to drop off items and also to fill up my cat litter containers at the same time!

I like that they have a wide variety of grain-free dog food that is affordable. My dog has cancer, so that is very important to me. I also adopted our rescue cat from PETCO. He is just the best thing. I love that they work with rescue places to find our fur friends loving homes.

I started being a loyal client of Petco the moment that after lots of labs, tests and prescribed meds and food for a skin condition were given to my Godiva (chocolate Lab) with unsuccessful results. One day I went to Petco and talking with an employee mentioned him the problem and he recommended a specific food, which only Petco has, and detailed me all the benefits of it. Once started feeding Godiva with that food her skin condition went away completely. The customer service is exceptional, the services are great but they always have problems with the inventory of products in the stores, most of the times they “ran out of the food” but can order it with free shipping to the store and you have to pick it up, should be free home shipping to compensate the trip for nothing.

You have option to shop in store & online with a dedicated link for repeat delivery. You also earn points on each item. That can mean a significant drop in out of pocket costs. What more can you ask for?

About 80% of things I need are in the store. Given the pressure from online stores and prices, they do very well. They do price match which is awesome. Overall a well-balanced place for my pet's needs.

I have been shopping at Petco for many years for my three dogs. The employees at the Petcos are friendly and very helpful. The store is very clean, I have picky dogs so I have to try different kinds of food and the employees are always recommending different thing to try.

I like to shop at Petco for our dog but It is just too expensive for me to afford items from them since my husband is on disability now. I ordered things online and the website was difficult for me to figure out how to cancel. My favorite thing is buying treats by weight at the store.

The employees were helpful, the grooming area and pet adoption were clean. There was a good selection of foods and toys. Aisles were clear and easy to navigate. There were clean up stations for accidents also. I would shop here again.

Nice clean store with lots of variety. The Salespeople are very friendly, helpful and knowledgeable. We went in looking for new dog food. They even gave us a can to try. My son liked the pet treat kiosk. He picked out several different things for his dog.

When I first brought my puppy home, I wanted to like Petco because they had a location within walking distance of my home. (it closed last month) Unfortunately, I've been disappointed almost every time I've shopped at any of their locations. I'm either ignored completely by employees or followed around by pushy sales people from the moment I walk in to the moment I walk out. I had my pup groomed at a Petco once and they did a terrible job. None of the toys I've bought from Petco have lasted more than a couple days because they are such poor quality. (My dog is by no means rough with his toys). The selection of food and treats leaves a lot to be desired and the prices are not any better than their competitors. Also the store layout is usually not as organized or logical as other stores.

The staff at Petco is very knowledgeable and friendly. If you have any questions regarding your pet's needs they are more than willing to take the time to help. Petco has a great assortment of pet foods, and supplies for pets big or small.

Although I gave PetCo a decent rating, they are overly expensive. It's ridiculous. I often using their grooming services but I use to frequent Unleashed and I've noticed that not all Petco is the same as I've had poor customer service and grooming at the on located in Monterey, CA. Different than those I've experienced in San Diego county.

Fast service and the employee know where the product was. He friendly and helpful about my concerns that it made my search easy and painless. I very seldom go to PetCo for my dogs food and treats, but I really liked the experience.

Whenever we have looked for specific stuff for our dogs, they either have it or a product close to the same. The salesperson has been good about confirming our decisions or directing us to a better deal. Example: The additive you add to the dogs drinking water that keeps the dogs teeth cleaner and their breath nice.

What I can't find at other stores, I can find at PETCO! And they're more helpful and have excellent customer service! The selection of live pets is much more than the average pet stores in the area.

I enjoy going to PETCO because they always have the Fresh Pet food that I buy for my dogs in the refrigerator. Having this food refrigerated is very important because poor refrigeration could result in the food going bad and making my dogs sick.

They are always very nice and friendly and welcoming. They as if I need help and when I do they’re more than happy to explain or take me to the products I need, customer service is very important to me, I just wish they were a little cheaper.

We only use Petco in St. Augustine FL for our dog grooming. We live in Adel GA but go to St. Augustine to our condo. No one grooms our dog as good as Haley. We have tried other places in GA but not nearly as good.

Prices are pretty close to average. Product selection is exemplary. Product quality is very good. The staff within the store are helpful and knowledgeable. There is never a problem with cleanliness. Grooming is excellent, and staff is above average.

I love this place. I love everything they have. They have everything in order. Very good prices. I definitely recommend this place. I have been here a couple of times and the customer service has been excellent every time I have went.

The customer service was great. Store was very clean and well stocked with almost any items you would need for your pets. Prices were very competitive with other stores around and all staff were willing to help you. Most of all, the lines were short and they had more than one register open for ringing your sales. Overall, great place to shop for your pet or to visit.

Employees seem knowledgeable and trustworthy. Truly care about your animal needs. Products are easily accessible in the proper location. Store is clean. Lots of deals can be found throughout the store.

Usually helpful when I ask questions or need help choosing a product. Their prices are reasonable and they price match if you find a cheaper online price. I was not as impressed with their dog training class however. Did not find it effective.

Petco store employees was very helpful to me with finding the right supplies for my dog. Petco gets a 10 rating for being very professional to me as a customer. I found everything I needed in the store. I've been to many pet supply stores and none of them compare to Petco. I really like how clean the store was when I visited the store. I got help with buying the best pet food from a sales rep at Petco. I love how the sales rep was very knowledgeable on all the products in the store. I would definitely recommend Petco to all of my friends and family.

Store seems visually clean and well-stocked at all times, adding new products when available. Groomer on site. Whenever I have a problem with my cats being a little finicky with a new trial food flavor, the store has always taken the product back.

It was difficult to find cat flea products and someone knowledgeable enough to instruct and educate on the differences and effectiveness. Fleas are a common problem in household pets, and even though the store is packed to the gills with toys and goods, I just needed an effective flea product for cats.

I took my hospitalized sister's dog, a pedigreed pekingese, to an appointment this morning for a shampoo. I specifically stated not to cut the dogs hair. This afternoon when I picked the dog up I found the groomer had cut all of his ruffles to 1/2 inch length. When I complained to the groomer she stated the dog had diarrhea. When I suggested she should have called me rather than disobey my instructions she became irate, threatened to call the police. The manager stated the groomer was "upset" as it that justified what she did. Do not take your pet to Petco for grooming. They cannot be trusted.

I've taken my pets for grooming and haircuts at the Tacoma Mall location in Tacoma WA. Every time I am asked to sign a form allowing the groomer to shave in case there is a problem. Unfortunately any minimal issue is consider a "problem" only to be solve by shaving. Today was the second time but this time I did not consent to shaving. After dropping my dog, about 10 minutes later, I got a phone call asking me to go back and collect my dog since they will be unable to groom him I was told. This is a very unfortunate situation b/c I could no go back right away due to my job.

We go to the Petco at Parkside Commons in west Cary. Amber is the best groomer we have ever been to. She gentle, thorough, and informative. She gives us her schedule so we can have it before we leave.

I wanted to come here and leave a review because I think most reviews are left only after a bad experience. I really like my local Petco (Eureka, Ca). It’s large, clean, organized, well-stocked and the employees are (surprisingly) knowledgeable, helpful and friendly (without coming off fake). I LOVE getting the 10% discount for shopping and purchasing online and picking up myself at my local store. I only live 10 minutes from Petco so the entire experience is so easy, and the 10% discount is a big incentive for me. I just did my first online order today through Petco for a rather expensive purchase; a Lay-Z-Boy dog sofa (I know, I know! Ridiculous!). I chose to order it from Petco over every other online shop, including Wayfair, because

Went to PetCo for the first time today, will definitely be the very last, looking for a Cockatiel in my local area, Fresno, a few other pet stores wanted $60 to $150, Petco price $249.99 and they had the birds for nearly a year already, not suprising. I ended up joining a waiting list for a bird with another store (not PetCo) and at a price of $60 and 4 months old. I noticed in other stores that Parakets sold for $17 to $20, Petco price $25.99, even other products were all jacked up in price compared to Amazon and many others. It is almost like legal robbery of some kind, anyone looking for a pet then look elsewhere in your area before getting ripped off.

I bought a Good2Go collar one week ago, and my cat kept itching her neck after two days. When I removed the collar, I saw her neck was red and swollen. DO NOT BUY THIS PRODUCT. I'm not sure what chemicals are on it, but they caused my cat to have a severe allergic reaction. $200 in vet bills later, she received an antibiotic, anti-inflammatory and steroid medications. NOT worth the $8.99 price. Very disappointed that Petco makes a harmful product like this one to be sold on their shelves.

I have had a betta fish for quite some time and he wasn't aggressive at all so I got him some tank mates (bought at Petco). I did everything right and made sure that I didnt put my little love into shock. About a week later and I find out the fish I bought had a parasite and they all died and killed my Betta along with them.

First time haircut on a male Shih Tzu. He looks ridiculous now. Both my son and best friend are upset how he looks. Hardly any symmetry, a weird fluff on top of his head, these folks have no clue. He smelled of vanilla but not a fresh scent which made me wonder if they washed him at all. I didnt want to complain on the day before Xmas but for $63 I should have. Wish they allowed pictures.

PETCO did nothing other than lie to me. When I placed an order with them and it did not ship I call numerous times to find out what the issue was. Each time I was told "don't worry it will ship and be there on time". Then came the email 7 days later telling me it was back ordered and when I contacted them again they said it was canceled. Mind you this was after 2 days of speaking to them and them reassuring me it would still ship.

On hold for 30 minutes while they try to find the status of prescription tabs for my 5 dogs that I ordered 5 days ago and that my vet faxed 4 days ago. They find the order, but clueless as to finding status. Unreal. And this is not the first time I have had problems with prescription. I don't think they care.

I am a pet owner, a snake owner to be very specific. I used to buy my rats from Petco but as for the past 3 years petco has been refusing to sell rats (no longer able to store them). But they can keep ferrets which never sell, guinea pigs which rarely sell. And fish, which in almost all stores sell only 20% of their stock. If this was a real pet store like they suggest and even place on their websites, which state they sell live rats, is no longer the case. I pray my pet doesn't starve to death!

We ordered Proin. The product was delivered crumbled and unsealed. Absolutely unacceptable. I will be taking my business elsewhere. I spend annually near $150 on prescriptions and specialty foods. Petco will not see 1 more penny from our household!

The worst Petco store in the country is the one on Boynton Beach Florida. I ordered a Nerf dog toy online and went to pick it up today. It was a broken toy with missing pieces. The old woman that handed me the broken toy had no interest if I was pleased with the experience. Also, she never gave me a receipt. I called Petco customer service and their response is to go back to the store and talk to them. Customer Service doesn’t want to be involved with Customer Satisfaction.

I was late, no lie, for my dog’s grooming appointment at PETCO, PAOLI, this morning. And groomer Stephanie was pissed, no lie either! Stephanie’s PETCO holiday grooming schedule is causing her quite an amount of stress, and she is having a challenge handling her job duties and stress. When I arrived, introducing myself and my dog, she did not make eye contact and immediately barked at me, pun intended, “Didn’t you get my message? I called and left a message and told you you couldn’t be late!” She went on to say lots more to me and I quickly decided I didn’t need to be admonished by a disgruntled PETCO employee and left, dog in tow!

Tyler at the Petco in Spring, TX needs to be trained on how to deal with customers and how to communicate with owners when he runs into an issue and not make a decision on his own with an owner's dog. My dog had one small gnat on the belly, my dog is a Shih Pzu with hair at the time three quaters in length. I told him to shave the one small area and then everything else do as we dicussed. Tyler did the opposite and scalped my poor dog down to the skin, this is about to go legal so get ready.

We were charged twice for our repeat delivery and customer service is giving us the run around. They see where we were charged by one of their employees and then charged again for the same bag of food. We have been trying to get answers for 2 weeks and all we get is "We will call you back," which never happens. They seem ok with their employees stealing money from your account. We will never do business with Petco again and I will continue to tell people about our experience.

Have now lost two sun conures and one Jenday. As an attorney I always tell. the truth, I noticed my review of Petco is on hold and have no idea why. I am very upset that on these three birds my cost was about $2399. Because I tweeted about this and was not credited by Discover I am not allowed to purchase any other birds at Petco. Last bird less than two and a half died.

Needed to order flea treatment for my 2 dogs. I wanted to have product ASAP, so I ordered online for in-store pickup. Could not log in to existing users, tried to reset password. Waited 5 minutes, did not receive a password link, so I checked out as a guest. The order was confirmed and everything looked great. In 20 minutes or so, received pick-up confirmation. I noticed the order was incorrect and so was the total. I called the local store to check. They informed me that I had to speak with customer service to make any changes to the order. I asked customer service to edit the order, instead, they canceled it and told me to expect a refund in 7 days. Then they wanted to place a new order. I thanked the customer service rep "**" for handling the situation kindly and asked to speak to a manager about the issue they must have with their website ordering software. I was put on a brief hold and then hung up on.

Nov 02, 2019 Order Number ** Totaling $17.07 for 3 items (Zoo Med Nano Infrared Heat Lamp, 40 Watt) SKU: 2941390 for $5.69 Each. I originally placed an order online Oct 02, 2019 for these items only to find out that I was defaulted to (Repeat Order) and received another duplicate shipment charged to my Bank Card on November 02 2019. Many companies seem to be doing this to people and hiding the fact that the order is set to duplicate. It's FRAUD in my opinion and I will not be ordering from PETCO further. Lovely free enterprise system we have to allow this to happen to people. Thanks and have a better day.

So I have always ordered my food from Petco, I live in Hawaii and had never had a problem until I spoke with the Worst Customer Rep I have ever contacted, Her Name is Harmony and she works at Corporate offices. So, as I said I have ordered products from this company for a couple of years and had never had any processing fee of $11.90. I had even placed as order this month, still NO PROCESSING FEE!!! However I tried placing an order this week and lo and behold a Processing fee for shipment to Hawaii appeared. I asked for the call to be escalated, because they outsource their calls, and it is sometimes nearly impossible to understand what they are saying!! Well along Comes "Harmony" A corporate rep. Well she stated that she did not know why I had never received this processing fee and they could not waive it. SHE IS A LIAR BECAUSE THAT FEE IS NEW AND NEVER WAS THERE BEFORE!!!

It's deeply upsetting to me as an animal lover to know that Petco and their employees pretend to be knowledgable on pet care when they actually don't know anything. Their entire section for small pets like rabbits, rats, mice, ferrets, and parakeets is completely inaccurate. They sell inappropriately sized cages for many animals, recommend inadequate food for these animals, and sell cedar and pine shavings as bedding, which any rat owner could tell you releases fumes that are toxic to rats when wet. Many pets have died due to their ignorance and it's absolutely disgusting.

Without a doubt this is the most frustrating company to order from...ever! I ordered prescription food for my ill pet. Petco has messed up everything possible including the shipping. When calling to verify, calls are routing to the Philippines where representatives have promised me that the order was shipped (it was not), that my Vet was faxed (they were not), that they would expedite my order at no expense because of my inconvenience (they did not). My prescription is now expected to take 8 days while my pet is sick and waiting(!). Supervisors say Petco did nothing wrong and they can't fix it. Shame on Petco! PETCO YOU MADE A LOYAL CHEWY.com CUSTOMER OUT OF ME. I will NEVER ORDER ANYTHING FROM YOU AGAIN! Try Chewy or any other retailer... Do not believe Petco's false lies!!!

On 15 October I took my two dogs for a scheduled grooming appointment at Wareham branch of Petco. I will never try that again. I have used them on and off for at least 8 years and every time I have a bad experience I give them a break for a while (six months to a year) and then go back again after a while. They have messed up a number of grooming sessions and the dogs came back badly groomed, they hurt my airedale's nails so badly when she was younger she won't let anyone touch them!

An online order was placed through the company website for topical flea treatment for large cats. The purchase online and pickup at store option was selected since there was a reduced price from the price offered in the local brick an mortar location. The order was completed, payment made, a charge made to my bank account, and a confirmation email received. The email stated "We'll send you an email when your order is ready for pickup."

First time user of Petco. Product was to be shipped in three boxes. I received one and the other two were marked as delivered online. When I called they said to give it time, it may eventually show up, even though files already indicated the order had been delivered to someone. I was told if I did not receive my order to call back again and they would refund money paid. A good reason to shop at Chewy.

Tried to order ** from the pharmacy. They said it was in stock. The prescription was at 1-800-PetMeds which was out of the medication. All PETCO had to do was call and have it transferred. They refused to make a call. I cancelled that and a few days later tried to put the prescription through directly from my vet. I was standing next to the vet when they called petco to confirm the new prescription. Petco insists that never happened and refuses to call my vet to get it straight. Worst customer service I have ever dealt with.... So far 3 1/2 hours dealing with them. All I have gotten so far is charged for medication they have not delivered.

Would give zero stars if it were an option. Ordered online, called and confirmed 2 day delivery. PETCO pulled out 57.28 same minute I ordered. Nothing arrived. Called again. Have it 2 or 3 days. 3 days later still NO order. Called again. "Oh sorry, UPS forgot to pick up your order." WHAT? "We will expedite it and you will have it Tuesday." This is 11 days now. Tuesday comes and till no order. Got a credit of 49.26. Called and asked why? "Oh you asked for a refund so we refunded your order in full." "NO I didn't ask for a refund and you charged me 57.28." "No we didn't." "Uhm, yes you did."

Petco bought out the online pet pharmacy I used to use, they were wonderful and their turnaround was about 24 hours. Since Petco closed that pharmacy I'm stuck using petco as they are the cheapest I’ve found for my cats insulin, BUT their pharmacy is ABSOLUTELY HORRENDOUS! For the 2nd time I have order the insulin and waited days for the status of my order to change only to call and have them tell me my vet hasn’t approved the insulin.

I spoke on chat with a rep. He said that they were waiting (4 days) for my vet to get back to them. Suggested I call vet and have them send confirmation and then check back to see if they got it in 10 minutes. Vet said they did it on the day it was requested but would do it again. I got a different rep and she said she couldn't help me - they have no communication with the pharmacy and couldn't tell me if they received it and I would have to wait 24-48 hours. I said, "Ok let me cancel. My dog needs it now." (Medicine was $115). She said ok she would cancel.

I placed an order 1 week ago for my dog’s ** and was told at the time of the order that it was in stock and would ship within 24-48 hrs. I was surprised that they had it in stock because everyone else was out of the 5mg tablets that I needed and was ordering. After REPEATED phone calls where in each call I was told that it was in stock, I finally today received an email saying that my order was suddenly cancelled. Every time I called I was told that my vet had not approved the prescription. My vet faxed the order in twice AND called it in for me because I told them Petco had not received the order. So not only did they put my vet out, they have wasted a week of me trying to find it somewhere else. I am now 1 week closer to my dog running out and not having the pills for her. I will never order from them again.

Washington Blvd 21227 location. I walked into Petco 8.4.2019 specifically to schedule a bath for Butterscotch, my 3 year old orange tabby. One week prior Butterscotch was treated at his vet for fleas and to my knowledge was doing pretty good after treatment. The young ladies at the grooming counter were made aware of our situation. I was told that Adam is the only one who grooms cats and his first availability was 8.16.2019 at 5p. I informed the young lady of my commute (work, home, Petco). She stated that they had a 15min grace period, no worries. Great, appointment booked.

I went to Petco in Round Lake, IL for a grooming appointment. On the way into the grooming center, my daughter fell and scraped her knee badly. The groomer took in my dogs to check them in. After repeatedly asking for a paper towel to help with my daughter's nasty scrape and the bleeding, they looked confused and gave me a used grooming towel. No I needed a clean towel. To make matters worse the grooming charges were $44.00 per dog. But they up charged $17.00 since my dog is matted. He was just groomed 6 weeks ago and any matting would be minor. They said it is extra work for us to groom a matted dog. So the grooming charge will be $70.00 for one 22 pound cockapoo and $70.00 for one 18 pound min pin terrier mix breed dog.

Carbondale location. For once I have come across a Petco that has knowledgeable employees. I'm completely surprised and happy about this. One of the managers has done an excellent job training. I'm all about aquatics and amphibians. Every employee running these stations gives me information that is not conflicting and if they don't know, sometimes they'll Google it for me. They price match to their website, which I found can be dollars cheaper. They're all friendly and I feel as if they value what they do. They greet customers, offer help and some if they actually want to learn. This store also carries Keyholes, Rainbow cichlids, Rams, Apistos, Threadfin rainbows, Pencil fish, Cherry Shrimp, Neon Gobies, salt water fish, corals, and regular fish. If the fish isn't there, you can request an order if it's on a list. They also had freshwater micro crabs (Thai crabs). I'm very impressed with this store.

This was supposed to be the second in a series of autoshipments on RX dog food for my highly allergic pet. I purposely moved up the shipping date by a week to assure that the food would not be late since there was no other food he could eat and we were in a remote location and the food could not be purchased locally. Regardless, the earlier date was ignored, the written RX which they had on file from the first shipment (with unlimited refills) was misplaced by them and then only after several calls and emails by me, pleading not to let my dog go hungry, did they finally ship via ground, the slowest, cheapest method they could find, even after I offered to upgrade to overnight.

I've been using Petco repeat delivery for cat food for a few months. Four of the cases of food have arrived without the cans being properly packaged for shipping. The cans are severely dented with some so bad they're broken open and can't be used. I've made numerous calls to customer service and been told each time that it won't happen with the next shipment. The latest problem is receiving an email notification that my delivery is ready to ship, the company applies a pending charge to my card and the item that's suppose to ship isn't even in stock.

Don't go here if you have a pet with allergies. I needed to change my dog's food due to vet concerns with the food she was on, well the dog food I chose at PETCO, go figure, she was allergic to it. I had been speaking to my vet and she had told me to give the new food 2-3 weeks to level out, so that's what I did. Needless to say 2-3 weeks didn't matter, she was allergic and that was that, so I attempted to return the food.

I ordered 8 boxes (24 cans each) of wet cat food for my cats online. I just received my order and all 8 boxes expire in 6 days. Today is July 25 and the boxes say the can cat food will expire in July 2019. How disgusting is that. Such a big company and they send there loyal customers expired cat food. No wonder everybody is going to Chewy's and ordering all there animals food and products. Petco is offering great deals to bride there customers to purchase from them. All the brides in the world won't keep a customer if you keep sending out expired food. Shame on you!!! Chewy.com is the way to go from now on. Petco you guys got too big and don't care about your customers anymore.

I am tired of receiving email advertisements from Petco.com that feature products that when you go to the website they don’t qualify for the sale. The most recent of these was for 20% off dog food when you buy $50 or more. In the message just below the text were 5 pics of dog food bags: WholeHearted, Blue Wilderness, Royal Canin, Merrick and Taste of the Wild. So I went online and selected about $60 worth of Taste of the Wild but at check out I could not get the 20% off. Turned out Taste of the Wild was excluded from the sale. I believe this is called bait and switch. Such a waste of my time. I won’t believe their advertising again and shop elsewhere. I called the company to complain and was told I needed to talk to a certain department and the rep would have them call me. No surprise, they have not called. Obviously they don’t care.

Petco sold me counterfeit Seresto Collars. I have been using these collars for years and only buy from reputable distributors of Bayer (manufacture of Seresto). Well I had been buying from my veterinary office or Drs. Foster and Smith-no problem. Well Petco bought out Drs. Foster and Smith and sent me a coupon to purchase from them. So I used the coupon and bought my dogs two new collars when they were due. Well a little time goes by, one day I am grooming my dog and I find 30+ LIVE FLEAS!! 1 or 2 fleas okay, the collar is working - NOT 30!! I was mortified!! I have a newborn baby in the house and I am highly allergic to fleas. I immediately call Petco's 1-800# tell them.

My dog’s neurologist authorized a prescription refill which reached the specialty hospital pharmacy (the pharmacy is the interface with Petco) on a Friday late afternoon. Upon opening the hospital called the Petco pharmacy, only to find that they were not open on Saturdays. I was informed that this is highly unusual since other animal (ex. Chewy, Diamondback) and human pharmacies are reachable on Saturday. This now put the process behind by 2 days. Early Monday morning I contacted Petco Customer Service and impressed upon the representative that "time was of the essence". I had to implore her to contact the pharmacy while I was on the telephone. I was assured that the medication would ship no later than Tuesday morning.

I ordered food for my dog and cat on the morning of July 11. The site says if I order before 3pm, it would arrive the next day. Great...so I thought. Friday evening, I'm home and my bell rings. I asked "Who is it" 4 times, no answer. I get my keys and go out to see who it is and I see a box by the building's front door. My box. I open it, only my dog's food is in it. I call Petco to find out about the rest of the food. I was told by the CSR that it would be delivered Saturday. Ok. July 13 I stayed in the house all day, checked the site and I see a note that the UPS driver made an attempt at 5:24 pm but I wasn't home and it will be dropped off at UPS Access Point.

I ordered two XL dog crate online. It indicated my order would be here 7/10/19. I received one of my dog crates and the other had not even shipped. Only a shipping label was created. I called PETCO to have them reorder my item. They told me I now had to wait until 7/12/19 before they can reorder the item. I explained to them it hasn’t even been shipped and it obviously was lost. They stated they couldn’t do anything. Keep in mind, I have two very large dogs and was having a housewarming party. I needed these crates to give my dogs breaks from being around all the people and kids.

I ordered medicine for my 14 yr old chihuahua who has severe heart disease and I ordered it and it said it would arrive in 4-5 business days, I never got the medicine and when I called they said it wasn't going to arrive for a few more days still. From the time I ordered it until delivery - 10 days - I was very upset as my dog is coughing like crazy and can't breathe well without his medicine. Customer service kept putting me on hold and I was transferred twice before I got a supervisor on the phone who did not care whatsoever that my dog was without pills. I asked if there was any store that it could be called into that I could pick it up and she said no. They kept me on the phone for a half hour and were of no help whatsoever - they did not care at all about the fact that my dog needed his medicine. I WOULD NEVER ORDER PET MEDICINE FROM THEM AGAIN. THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THEIR PETS!!!

The product is good. The hoops you have to jump through to get the product through PETCO is crazy. I ordered on 6/9, they didn't have my vet's fax number, and didn't email me to let me know they needed it (They did however have the phone number to my vet but didn't think it was their job to call for the fax number). I followed up and saw my order was still pending....So I reached out (this was 6 days later after ordering). A rep then told me they need the fax number, I got it to them within minutes. They faxed my vet (my vet approved immediately and they have a confirmation fax showing the fax went through to the correct number provided by PETCO). My order sat for 3 more days and then they cancelled it without notification. I had to log in and look at the status of my order to find out it was cancelled.

I called for an appt and got in same day, Alexis (Lexie) in Turlock was professional, friendly and was amazing with Buddy. She listened to my preferences and wants and her services exceeded my expectations, Buddy looked relaxed when I picked him up and totally adorable! I will definitely return!

I have had my Pyr groomed seasonally and was always told, a Pyr should NEVER be shaved. I brought my Pyr to PETCO grooming in Auburn, MA. They shaved him down to the bone, bald! They claimed he was matted, yet never called me to perform a complete shave. The Pyr coat keeps them cool in summer and warm in winter. My dog is now suffering, cries when outside. The manager said she would refund my grooming fee, although there could be further issues with hair follicle damage, etc. how can a reputable groomer think it is okay to shave a dog bald without consulting the pet owner? If I wanted my Pyr shaved, I could have shaved him myself! The manager lied and made excuses saying I was told that they would shave my pet. Irresponsible grooming services. DO NOT EVER BRING YOUR DOG TO PETCO FOR GROOMING.

Best thing about PETCO - they will help you find the lowest price on your pet food and match it every time you come in, as long as you bring your last, fairly current receipt from them. I get a bag of cat food worth 32.00 for 15.99 every time I shop.

On June 19th 2019 I saw an ad online for a Petco Classic dog crate for $56.99. It said they were "in stock." When I got to my local store, however, I was told that they didn't carry the Petco brand crates in store. Nowhere did the ad state this. It was explained to me that "in stock" meant that it was in stock to be shipped. I went home and ordered it and a mat online, for a total of $116. I had a Visa prepaid gift card which I had verified had a balance of $100.00. When I tried to use it, the site told me that it had a $0.00 balance. After re-entering the information twice I was ultimately unable to use the card. I completed my order using PayPal but was very tempted not to.

I placed an order for supplies for my new kitten on May 22, 2019. I paid quite a bit extra for next day delivery, so I would have everything when my new kitten came home. I received my order 6 days later. When I called the company to complain, it was hard to understand the customer service person, and she kept trying to tell me that next day delivery doesn't actually mean you will receive your order on the next business day. She said it just means that they try to get your order out of their warehouse within a few days and it still takes many days to ship to you.

I have been autoshipping my cat food and litter for years. With regard to the wet food, I always order by the case because cases fit neatly into the space I have to work with. For some inexplicable reason, my order of 96 units of wet food was shipped as INDIVIDUAL UNITS and arrived in three separate boxes which needed to be unloaded, rubber banded, and stacked. Instead of coming from a warehouse as they usually do, they came from a local store. When I called to complain to a supervisor, all she could do was apologize and repeatedly say they have no control over the process. What??? Petco has no control over a process THEY set up??? Please, blow that smoke up someone else's behind.

Petco is a very nice and clean store where you can bring your pet but I wouldn't have them groom or cut my dog's nails simply because they tend to nick the nail where it left an impression on my dog. So I only shop there because they have quite the variety for pets but for grooming I go elsewhere.

They do not think you or your pets are important. If you need insulin or heart-worm medication, they don’t care. You will pay extra for overnight shipping and not get your cats insulin for a week. Their phone service for the pharmacy is outsourced and they have no idea what’s going on ever. Their pharmacy doesn’t get faxes more than half the time your vet sends them something. Their phone constantly disconnects and you have to call back and re-explain yourself over and over again. Again, they don’t care about you and have no idea how to help anyone. I will be changing to a different pharmacy. My vet recommended Chewy or 1800petmeds. Really hoping one of those pharmacies knows how to fill prescriptions in a timely manner.

I ordered my dogs seizure medication 8 days ago (Sunday). I checked on the status of my order two days ago (Saturday) and was told they were waiting on approval from my vet before shipping the medication. When I spoke to my vet, he informed me he approved it the day after the order was placed (Monday). Since a week had already passed and the prescription hadn’t even been processed, I asked to cancel the order and was told they would cancel it. When I checked the status today, over a week after placing the order, and two days after canceling it, it still showed as pending.

Petco advertised packages of Heartgard 6 chewables for dogs up to 25 lbs, 3 packs for $17.97. The advertisement clearly shows the packages of 6 chewables and states 3 pack for that price. What they send and claim you order is 3 doses. They claim that the count it shows at the bottom (3) means 3 doses, but it does not state that it is doses. Nowhere does it state that the count is doses. Not packages. When I told them yes, 3 packages of 6, they said no that count of 3 means 3 doses. But it does not say anywhere in the advertisement. They could not be more clear that they want the buyer to think it is 3 packages of 6 chewables.

I previously ordered my dog's prescription from Allivet, but they were out of stock of the medication he needs (** 5mg), as was my vet and most other online stores. However, it appeared in stock on Petco's website, so I quickly ordered some. That was May 17th. A few days later, my order still hadn't shipped, so I reached out to the customer service and was told our vet was contacted but never replied with the prescription approval. So I called my vet, who stated the approval was sent the day before, May 19th. I contacted Petco again, who said they never received the approval. So my vet called Petco on May 20th. My vet said the person they spoke with confirmed the approval was received but said something about processing time, then put my vet on hold for so long that eventually they had to hang up.

Ordered dry, veterinary prescribed dry cat food for my two cats, two weeks ago. A few business days pass, and I don't get a shipping notification. Weird. I check with my vet, and they didn't receive the consent form from Petco. I call Petco, tell them my vet never received the consent form. They resend it, my vet signs it and sends it back the same day. Great!

I am so disappointed. I have used and promoted Petco many years. I ordered a cat tree/stairs for my sick kitten. I emailed and called starting day one I received it. Well it had a wrong piece...wasn't even wrapped and worst the top crushed and my sick kitten fell out. I have contacted them so many times and spent over 2 1/2 hours on phone trying to get replacement at first then refund. I just got an email they are unable to process a refund anymore. How is this my fault and I'm beside myself with this company and customer service.

I tried repeat delivery on Dr. Elsey's Clean Protein cat food 2/24/19, and got roped in with an $8.23 discounted price, free shipping, on this expensive but highly rated food. The price bumped to $10.30 on the 3/10 reorder (normal repeat order pricing, only the initial order got 30% off), which went to $11.85 on 5/5, then $15.47 on 5/19, representing a 50% + price hike from the 3/10 order rate. So I called customer service for a 2nd time. Again they said it was a manufacturer price increase, without looking at my order #, just to get me off the phone.

The management of this location are very dishonest and I would recommend people to shop online like with www.chewy.com where the prices are far better and they are truly concerned about customers satisfaction. The final straw (others past items where food was sold and was expired and no apology - poor grooming) was when I paid for a course of private puppy training and the trainer failed to return my calls to complete the course. 3 months despite communications in writing, I asked the store for a refund and conveniently that could not locate the paperwork and passed the buck to the trainer. It is only a small amount of money but with you overall excessive charging and lying - I would stay away from this location.

Was a long time customer of Drs. Foster & Smith. Since my account transferred to Petco, I decided to go ahead and order my pet's meds. BIG MISTAKE! My vet faxed the script twice and they still said they never got it. She called and spoke to someone in pharmacy. They STILL said they never got approval. The CSR's are incapable of fixing a problem. All they do is transfer you and then the phone will cut off.... EVERY time. Do yourself a favor and use ANYONE else for your pet's meds.

Don't even think about ordering online. It's a total mess. I have been using Chewy for my dog's food and decided to try their 30% discount on first order with repeat delivery. They charged me the discounted price on my credit card and didn't send the two dog foods I had ordered. What's worst is there was no order history in my app, but only repeat delivery set up. I called the customer service, explained what happened. The lady acknowledges they charged me already and didn't created the order. She said there must have been an error and assured me she would set up a delivery immediately. After the conversation I checked my account only to learn she created a New Order for the same dog foods I paid already and charged me the full price and canceled the transaction of promotional price they originally charged me. So I called them again, explained what happen. This lady seemed doesn't understand English well. I was worried.

PETCO'S GROOMERS ARE NOT LICENSED. There are no mandatory educational requirements needed to become a professional dog groomer in California. It is preferred that candidates hold a high school diploma or GED equivalency, BUT IT IS NOT REQUIRED. In other words, high school grads looking for a summer employment hit up Petco. No experience required as you can see in the photo. PETCO RUINED MY DOG! YOU'VE BEEN WARNED! Petco - Store #547 PCH Long Beach, CA. The groomer SHAVED my dog all the way down from head to tail which was total opposite of my instructions. The carneys that work in Petco's Long Beach grooming department should all be subjected to unannounced mandatory drug tests.

Drs. Foster & Smith provided me with most of my pet needs, including medications, for years with never a glitch. Then PETCO buys them out and starts spamming me with offers for which the discount codes are not accepted on their webpage, which is one of the worst web sites I have ever seen. I took a chance and ordered some medications. Big mistake. They seem to be unable to accept written prescriptions, so they cancelled my order. That may be lucky for me, since I have now seen dozens of complaints from customers whose orders they accepted but then never fulfilled. I shall not be going back to PETCO again.

This is the most unrespectful company that I contacted in the USA. I submitted a prescription order and 2 days after my vet confirmed and sent me a copy that they fax the approval. I called Petco on the same day, they confirmed they received the approval. 2 days after my call I still haven't received the confirmation of shipment, so I called again. For my surprise now they state that they dont have my approval and that they will "try" to cancel my order. The customer supervisor in the call center hung up on me when I asked them to listen to a previous call as they were giving me a different statement today from the one gave to me 2 days ago. I won't stop calling until I get my answer. I want my order canceled right now. The funny part is that they haven't send me an e-mail after hanging up on me so I don't get their names. But I have the information from the call on Monday and I won't stop until they cancel my order.

I ordered heartworm medication for my two dogs - 12 months' supply for each dog - on 5/5/2019. My dogs' heartworm prescriptions for Tri-Heart Plus was provided by Vetco. Thinking Vetco will work better with Petco Pharmacy because basically they are the same corporate. What a BIG mistake! Petco outsources their pharmacy team to Express Scripts and Petco customer service team is offshored to Philippines. These teams which are supposed to be under the same corporate umbrella are completely disconnected to each other. Plus all of the customer service reps in Philippines can barely speak English without heavy accents, they can barely understand what customers are talking about either.

We wanted to purchase a fish that cost around $2.15. We had to look around for someone to help us. Finally my daughter went to the cashier and she paged someone to help us with our fish. The salesman refused to sell us a fish because he felt we didn't have an adequate setup or an environment for the fish and that the fish would die quickly. I told him that we were returning the fish to someone who had an aquarium. He said he couldn't sell us a fish just to let it die. His whole approach was ridiculous. I understand that animals need care. However, the fish wasn't going to be staying in my home. I found the whole experience off-putting and I doubt that I will ever go to Petco again.

The Petco groomer that I last encountered at Petco is horrible. I complained on their Facebook page and I believe I was verbally attacked by either employees of Petco or groomers that work for Petco. I never heard back from management or the store in question. I think it is unacceptable for a corporation to act in this manner. I would run from Petco because corporate or management does not care.

I have been with Drs Foster & Smith for years and have never been disappointed. The first of this year Petco took over their inventory and operations. Petco's website encourages you to sign up as well so that you do not need to worry about reordering. I have yet to receive my order for the birdseed. I am signed up for auto refill. Each month it has been canceled because they do not have enough inventory. They have not met their service commitment. I sent a letter to the CEO and this has not received a response in over five weeks. They apparently do not care about their commitments to their customers.

The changeover from Drs. Foster and Smith to Petco is a total nightmare. Never had any problems before. Went to get my dog’s insulin refilled and after 2 weeks and multiple approvals by my vet they never filled her meds. I spoke with customer service many times and my vet’s office spoke with the pharmacist twice! My vet finally cancelled the order so that I could get a refund and move on to another provider. But they would not cancel it!

We used Drs Foster and Smith Pharmacy very happily for many years. Discovered in March 2019 that Petco had closed Drs Foster and Smith Pharmacy and all prescriptions had been transferred. After spending several hours on hold and with non-English-speaking service reps, the prescription was filled and we had one refill remaining. Fast forward to April 22, 2019 - called to have the remaining refill sent for our elderly dog.

If I could give 0 stars I would!! Petco has the WORST pharmacy customer service I have EVER experienced. On April 6th I went online and ordered my dogs Heartgard medication from them for the first time. I decided to go through Petco because their prices are cheaper than my vet. However it has been a complete NIGHTMARE trying to get my order and it is not April 29th! It has almost been a full MONTH and I have yet to receive my meds YET I HAVE BEEN CHARGED. So today I called and cancelled my order!! Since April 6th I have called the pharmacy 5 times! Once I was told it would ship the next day and the other times I was told they couldnt verify the status of my order! I faxed over all the info from my vet that they needed and my vet even spoke with them and still NOTHING! I will NEVER use Petco Pharmacy AGAIN and NEVER recommend them!

I recently lost my Jack Russell Terrier due to medical illness. I called Chewy, 1-800-pet-meds, and Petco to ask what to do with thousand dollar worth of medication and food. Chewy sent a gorgeous bouquet of flowers in a real vase and loving words on a card in addition to refunding everything without any questions. 1-800-pet-meds did the same without any questions or "but" except there was no flowers, but I appreciate both companies for caring. They said to donate any unused medications/food to local vet.

I went in to buy shrimp. I am a biologist who has worked with amphibians and fish for 6 years. Shrimp have a molting issue when placed into different tanks. The water quality they have compared to mine must be very different when it comes to minerals and pH. I buy 6-8 shrimp at a time usually and about half die. Sometimes only one or two die. This is due to something called the white ring of death when dealing with molt death.

I've used Drs. Foster & Smith pharmacy for years, when they got bought out by Petco, I was told they would honor the prescription. That is NOT the case. They told me that even thought I had refills, they w ok old have to get a new one. I WILL NEVER use Petco again!

I took my Golden (Daisey) in Petco in Dover, De to get groomed last summer. Told them to trim her hair according to her breed (pretty self explanatory). They shave her down to almost skin (I assume they know what they're doing. Needless to say, a few months later her hair was coming back but only in a few places. I looked on YouTube to see what was up. She and other breeds are supposed to be trimmed with some hair! I was upset and pissed. Here I trusted these people to do right thing and they didn’t. I called and got this excuse from manager of grooming that she was sorry and fired girl who had done the job a while ago.

Loved Fosters and Smith, top notch customer service, great prices, reliability. Petco took over and now it's the opposite. Customer service, when you get through to them, is outsourced to India. It's a joke. They do not honor the prescriptions that I have on file with Foster and Smith as I was told they would, they can't cancel orders, they can't do anything other than provide lip service. Look elsewhere. After this experience I will no longer be purchasing anything more from Petco.

While a long-standing customer of Dr Foster and Smith, I had a repeat delivery of 3 elk antler super colossal for dogs at a locked-in price of $15.59. Average cost for this item is $24.69. When Foster & Smith moved to the "Petco Family" I received the repeat delivery and was charged 24.69 for each item. Prior, I did not receive an email from Petco indicating repeat deliver prices would not be honored. I requested a refund of $10 per item, which would not be honored.

Petco bought Drs. Foster and Smith. I had a valid prescription for my dog at Foster and Smith. I have called 3 times now and Petco will not even try to find the script. Now I have to through my DVM again to get important medication for my dog. A terrible experience.

Trying to find out why I haven't received my rewards dollars in several months -especially since I've been spending a lot of money there. First of all, the agent could hardly speak English and kept repeating questions. I spent about 10 minutes with her and finally lost my patience... hung up... I'm certain they have outsourced their customer service to a call center in the Philippines.

I used to be a very happy customer of Drs Foster and Smith. Once they merged with Petco, all dealings are now with Petco. I had two very bad experiences with Petco Customer Service which is manned by offshore agents. Each time I had to call, there was a very long wait and when I finally got an agent online spoken English was very poor. I had to ask them to repeat themselves multiple times. In one case I tried to cancel an order before it was shipped and I believe the agent said it would be taken care of. NOT!! As such I will no longer have any dealings with Petco.

I had an absolutely horrid experience with Corporate Customer Service after vaccinating my dog with the 5-in-one, rabies, Bordetella, and a de-wormer, which was a great deal at $79, and the staff at the store/clinic were great. Because Vetco no longer has clinics near me in East Scottsdale on weekends, I had to drive to a distant location. Sadly, my puppy gets quite carsick on rides lasting longer than about 10 minutes. And, you guessed it, she threw up in the car after the 30-min car ride home.

Placed an order online for Sentinel Spectrum. I had a script in hand but was told I couldn't use it. Petco would call my Vet. That never happened. Two weeks later and STILL NOTHING! I called back 3 times and got the total run around. I was assured someone would call my vet. I finally went to a store and the manager went to bat for me and HE GOT NOWHERE too. I Petco manager couldn't get anything done. He was told my Vet would need to call them with an authorization number. What the hell is the script for? Petco online pet medicine is a total joke and a farce. Total disarray and lack of organization. Just go out of business will ya and save us all the headaches. Please "Joe Public" don't waste your time with Petco.

I had to switch to Petco since they took over Drs Foster & Smith. I was assured by F&S that the transition for the meds my pets need would be taken care of. It has been a royal nightmare from the very beginning. I had my vet send in a new Rx to Petco; but nothing ever happened. When I called I just got scripted answers from the customer service center that went absolutely nowhere. After asking for a supervisor to speak with, I found a lady who at the very least got 3 bags of the lactated ringers sent to me. But now I'm back to getting emails that say my order is on the way (I can't even find out what the order is supposed to be), then an email that says my order is cancelled for ? reason, then another email that says, "The order is coming," etc.

Order a bag of dog food that's not available in store - was supposed to arrive today buy did not. I'd signed up for text updates which never came. When I spoke to a customer service rep I was told the carrier 'did not have time' to pick up the package and that could resend or refund. Seriously? They use Laser Ship - very unreliable. And Petco offered nothing to help make up for this. I see all of the negative reviews - Petco should be shut down!

For 2 1/2 years I got my dogs prescriptions from Foster and Smith with no problems but Petco pharmacy is a completely different story. My first order came in a relatively timely manner but one of the capsules had nothing in it. I called to let them know. The gentleman who was taking care of my call either couldn't understand my problem or wasn't sure how to handle it. In the end he was going to compensate me for the problem but that was 3 weeks ago and have heard nothing.

I placed an order online March 30 for a senior dog food that I cannot buy in my local store. I checked the tracking 1 week later to find that UPS did not have the package to ship. I called customer service and was on hold for 1 hour before hanging up. I called the next day and was also on hold for another hour. The third day, April 9th I was on hold for an 1.5 hours before talking with Christine in customer service. I told her the situation and I was told the package was lost in transit, then I explained UPS did not have the package. She offered to refund my money or process the transaction. I asked for overnight shipping at no charge due to the 10 day delay and calling 3 days in a row and being on hold for over 3 hours. Christine agreed and then told me the product was out of stock.

I Placed an order on April 3rd and I still haven’t received a shipment notification. Never again will I order from this company. I tried calling customer service and was hold for several minutes. Finally hung up. Next time I will just go to my vet!

Ordered medication for our dog. We had ordered through Drs Foster and Smith in the past and had no problems. This time, after waiting 4 days with no response the website said the order was in progress. I called the number given today, Monday, April 8, and was told they had not received authorization from my Vet. I called the Vet, they had faxed the authorization several days ago. They called the pharmacy and they said they had the authorization and were filling the order. I called the pharmacy number and was told that they were working on the order.

I have called 6 times, stayed on the line for 30 to 45 min. Phone dies. NO CUSTOMER SERVICE. After 14 days I got an E-Mail stating product on the way. 1 box. They charged me for 12 months supply. Which means 2 boxes. They are only sending me 1 box (6 PILLS). My Vet said I should have just paid the extra $20 and walked out the door. NEVER AGAIN.

RACIST STAFF!!! NEVER GO FOR FISH PURCHASE!!! The Petco staff are soooo rude. I've never felt more discriminated or even just insulted in my life. I went to go purchase a fish. The man asked for what purpose, I replied, "As a pet". The man asked, "What is your nationality..." I didn't know my nationality had anything to do with a fish, but I replied, "Palestinian." He then refused to sell the fish because I celebrated Persian new year. Hold up, did I say I was Persian, also how ignorant and stupid are the Petco staff to think Palestine and Iran are the same country.

I was a Doctors Foster customer for over 15 years, never a problem, great customer service. They answered the phone immediately. Petco is a disaster. I ordered my prescription dog food. My refills were not carried over from Doctors Foster. They held up my prescription dog food until I got a new vet prescription. Then ship me yogurt treats and a variety package of small breed can dog food, all non-prescription. I ordered a 17lb bag of prescription dog food.

I used to order from Drs. Foster and Smith before. Never an issue. Now, I ordered online Heartgard Plus for my dog with these suckers. When order completed I noticed that they are going fill it on continuous basis. I did not ask for it! When I wanted them to fix the order I could not get through! I have been waiting for 2 hrs 30 min already until my cell phone died and no luck. If necessary I will wait all night tomorrow until I cancel this order and go with someone else!

Five days later order not canceled and no answer at customer service after 30 minutes wait. Called another number and was told order had to be canceled by "them." They was never defined. Asked for supervisor. After another hold was told supervisor busy on another call. Requested a callback. Never received callback. Clearly will never do business with PETCO again.

I like many others used to use Foster and Smith as my online pet pharmacy; they were wonderful, never had any issues. On March 25, 2019 I placed two orders for my dogs on Petco one for NexGard and one for **. My 13 year old boy has bad hip issues and arthritis so I always order the ** early to make sure he has it. A week goes by and I see on their website that the ** is still in progress and that the NexGard has shipped. I thought that was odd so I contacted Petco thru live chat since you never can get a twine on the phone there and I was told that they were waiting on a response from my vet. What? How come the other med, which I ordered on the same day is approved but this one is not?

Happy long term Foster and Smith customer who has just had his first experience with trying to refill a pets prescription with the new Petco changeover and it was a living NIGHTMARE! Agent's accent so heavy - couldn't understand half of call - they couldn't find me then when they finally did - needed to re-contact my Vet for prescription information. I had a bottle in my hand showing my remaining available tabs but all that information wasn't available in the new Petco System. My dog needs these antibiotics daily to prevent aspiration lung disease (a throat injury as a puppy).

What happened to my cat's antibiotics? Ordered Wed. March 27th. Fax of prescription from vet arrived Friday March 29. On Wed. April 3rd the order was still in the warehouse in Wisconsin, I believe. (I live on the East Coast.) In 2019 we expect same day service a la Amazon. I will not use Petco Pharmacy again. Who is running that place?

Same-o, Same-o as other folks report. Ordered **, heard nothing back from them, online chatted with a rep who told me they hadn't received form from my vet, vet called BS and said yes they did, waited on the phone for over an hour hoping to straighten it all out but they never came on the line. Just sent them an email ordering them to cancel and refund. What these people know about business and customer service wouldn't fill a thimble. Shame on them. There's no reason for anyone to try to obtain meds online from them when there are plenty of reputable and equally priced merchants available. Thanks for nothing, Petco.

Called Petco's customer service today and was on hold for over 40 min. You know a corporation is failing when the recorded message states upfront that they are truly sorry for the extended hold... DO NOT fall for repeat delivery. Higher ups need to start paying attention to all of the bad reviews about this company. Online delivery never works. Website is not user friendly when trying to change repeat delivery. 40 minute wait is completely UNACCEPTABLE. I will take my business elsewhere, even if it is more expensive. Willing to pay more for a better company who actually cares about the customer's experience.

I placed an order 3/26 with the vets contact info for the prescription. Contacted Petco 2 days later and they told me they were still waiting for vet response. Checked with the Vet they had faxed info as requested while Petco is still claiming 3 days later they dont have it. The vet called on Monday and were told the order was filled and ready to ship. Today, it still has not shipped. This is unbelievable. I will never order from them again and tell others to stay away!

If you want to hear the message every time you call that they are having higher than normal call volume and then be on hold for 40 minutes, this is the place for you. Seriously, every day, any time of the day, this is what happens when you call. You can then have people make up stories to cover their mistakes, which also makes them look incredibly reliable and customer service oriented.

Placed an order on March 26 2019, today is April 2 2019 and I'm still waiting on an item from my order of only 2 items. My Vet. approved the Heartguard item for Petco who took over Doctor Frost online company and now they can't handle the load. I was given the runaround on the phone from 2 of the so call reps and then again from so call corp. office when I asked to speak to a supervisor, I was supposly tranfer to their corp. office and still got the runaround **. I WILL NEVER EVER BUY ANYTHING FROM PETCO WITH THE TREATMENT I RECEIVED TODAY. So I cancelled my order and waiting on my refund for the one item that they shipped out and is sitting at the post office and I will not go to sign for/pick up. Let the item go back to them. Petco you lost out on what could have been a good buying customer like I was with Dr. Frost.

I use Vetco, which is part of Petco, as my vet, so I thought it would be easy to order through their online pharmacy. I listed Vetco as my vet and the order never appeared. After a week, I called and they were incredibly unhelpful - they told me I had to call my local store to get them to send over the prescription. I called the store and they told me I had to call Vetco (central I guess?), so I called Vetco. Vetco told me they sent over the order already and confirmed a date; they promised to send it again. I called Petco and told them it was sent over and they had no record and kept saying it takes time to promise. Over the course of the next week, I checked regularly and saw no updates in my account.

I was with Drs. Foster & Smith for over 20 years. I was placing the last of an active prescription on file for Revolution for my dog on 2/28/19. After 10 days of hearing nothing I called and was told they were calling my vet to get the prescription. I explained I already had one on file. I had just taken my dogs to the vet for their annual and wanted to use the one on file, not let Petco get hold of my new one year prescription because I wasn't sure I wanted to use Petco. When I called after the 10 days on 3/10/19 I cancelled the order. On 3/10/19 I called Chewy.com and had them call my vet to get my prescription, which I received on 3/13/19. On 3/23/19 a charge came through my account for the $73.59. I called Petco and after a long time was finally transferred to Premier Support. I talked with Janelle which told me it would be taken care of.

I walked into the store and two employees just looked at me and kept talking to each other. Never at any time did they ask or try to help me. From now on I will be doing my business at PetSmart where the customer service is much better.

I used to order my pets' medicines from Foster and Smith and everything worked smoothly. Since they changed it to Petco the experience was a total nightmare. They could not fax, call or contact my vet for the prescription, while my vet could not get them to accept his prescription by phone. I lost 2 weeks making multiple phone calls back and forth and at the end nothing was done.

The staff is well trained on the different products, able to answer my questions and are helpful when I'm trying to decide what to feed my pets or the best liter and treats. They make me feel welcome without smothering me by trying to sell me product I don't want. Taking a special interest in me and my pets makes me want to come back.

Order heart guard meds on the 20th or March and as of today my vet still has not received a single call or fax from them. I did not know until I checked to see the shipping info only to find out it never shipped. The call center is in India and they cannot help but request the pharmacy to resend a new fax. As of now I cannot believe they never called letting me know of the issues. Only ordered through Petco because I thought it was still being run through Drs. Foster and Smith.

I called to have my dogs thyroid medication refilled on 3/18/19, apparently they received the order from my vet on 3/20/19. According to their website, this is what they say about prescription fills: "While Petco sells products for small pets, fish, reptiles and birds, its online pharmacy currently caters to dogs and cats only. Once the pet retailer confirms a pet’s prescription with its veterinarian, the medication is shipped to the pet owner’s door within 24 to 48 hours. Petco’s online pharmacy service also offers a price-match guarantee, and ordering can be done through the retailer’s website or app."

I used to buy my dog's meds and such from Drs. Fosters & Smith. Did that for over 10 years. Then they sold out to Petco. I ordered Frontline (to be picked up in store) which went off w/out a hitch. But I also ordered Gabapentin which needed the vet's ok. Placed the order 3-20th. By that night Petco had w/drawn from my PayPal acct. the total for the whole order, over 120.00 worth. The prescription med was 68.40 of that. Well by 3-26th the meds were in process, my vet still hadnt been faxed the request for the meds and Petco gave me the run around. Oh yea they also screwed up from the get go by assigning some other vet to my dog, and not the one I requested. So by the 26th I was fed up. It took me 1 phone call, 1 email and 2 live online chats to get this med cancelled.

How can Petco Repeat Delivery department send me the wrong product twice in a row?? That’s completely unacceptable. Everyone can make mistakes, but twice in a row?? If Petco doesn’t have the product they agreed to send me every 15 days, they should just tell me and I would buy somewhere else! Such an inconvenience!

Once PETCO bought out Dr. Fosters and sold their inventory of medication without any notice to the customer. And even when placing an order for medication in stock... After 2 weeks of them keeping my dog's heart medication order in pending (even with an approved prescription!) I ended up canceling my order. Purchased from Chewy, received it next day. Nothing like Dr. Fosters. Don't even bother.

Updated on 04/03/2019: Two weeks later and I'm still in a dispute with Petco. After assuring me that multiple medications were cancelled, I received an email indicating they had shipped. I still haven't received them and the tracking number is invalid. I have disputed the charges with my credit card company. It shouldn't be so difficult to refill prescriptions for a pet.

I ordered my dog's thyroid medication on 3/17/19. I received no communication from Petco regarding the status and called on 3/25/19 to check. I called my vet's office to get an emergency supply as my dog was already out of medication and they said they had a lot of complaints about Petco pharmacy. When I called customer service, they told me they had not processed my order yet, had not contacted my vet and asked me if I had the fax number. I told them I did not, that was their job, but I could give them the phone number and they could call and get the fax number.

My dog takes daily heart meds and we filled through Doctors, Foster, and Smith. We received emails when they merged with Petco that Rx's would transfer to Petco. My vet had called/faxed a script to Doctors, Foster, and Smith in January with refills. We needed more this week so I did an online chat with Petco and was advised as long as she had refills, and I ordered the meds, that they would be sent out. I ordered them and even signed up for monthly, repeat orders and I was charged for them but I noticed tonight that the order is still pending. I just completed a 2nd online chat with Petco and was told this time that even though they have the script with refills from DF&S, Petco had to send a fax to my vet and they are waiting for approval. What? So now she is out of her heart meds so I will be getting elsewhere. Very sad. We were always impressed with Doctors, Foster, and Smith.

I was a long time Drs. Foster and Smith customer for my elderly lab who takes multiple medications daily. When I first ordered from Petco after they merged with F&S, I was told that my Rx had to be re-authorized. I found it odd, but went with it. I was told by Petco customer service that my vet hadn't faxed in the authorization, thus the delay I was encountering. In checking with my vet, I was assured (and have no reason not to believe) that my vet had done their part. It took virtually a week for the order to get filled and shipped - with no fault by my vet. I had to get an emergency refill through the vet to get by until Petco decided to ship the order. During one of many calls to Petco I asked that all meds in our file be pre-authorized to avoid this in the future. Clealy, that didn't happen.

Petco sold me an old sick ferret which my vet confirmed. I fought it as long as possible but am disabled and have little money. The manager says he won't honor his pet agreement and no one called me back at all when I tried to confront them about it. They costed me 500 dollars for a vet bill and charged me 200 dollars for a ferret that died. Once again my vet verified it and I only wish I had enough resources to press further justice for Frodo. Justice for murdered pets.

i've always ordered my dogs Galliprant thru Dr Foster & Smith pharmacy and have NEVER had a problem. So when I was told they no longer handled pet prescriptions and that Petco had bought them I gave it a go. I also never received any communication regarding my pets order. I had one refill of 90 pills left but that somehow got lost!! I quickly called my Vet who told me they received the request from Petco and that they had already faxed it over. Here we are, 1 week later and NO COMMUNICATION from Petco on whether or not my order has shipped!! Petco's order page says "Still in Progress". Come on people it's been over a week!!

Order critical medication for my dog as a "refill" after forced to transfer my prescription from Drs. Foster & Smith to Petco due to take over. 10 days later still no meds, no email updates, nothing. All customer service could say was "Oh we're working on a glitch on the prescription transfer". Had zero ability to tell me when I could get an update and could not give me any assurance about delivery. All they had to do was call my vet for new RXs. WORST PET PHARMACY EVER. WILL NEVER USE AGAIN NOR WILL I EVER USE THEIR STORES.

Do not order from Petco! I ordered Bravecto for my dog, online, selecting the correct size for my dog. Got a call from my vet telling me the order was for incorrect weight. Called Petco, talked to someone who barely speaks English, cancelled the order and reordered. Days later got an email saying the second order was cancelled, the reason being that it would expire before I could use it all. Called Petco again, and was told that my vet denied the order. Cancelled that order and placed an order for a lesser amount.

Never order from these people. Wonderful when it was Foster and Smith. Go someplace else. Your pet will never get their medicine and just don't know where you are calling. Awful awful service. Pet will probably die before you get it resolved.

I ordered a CatGenie. After waiting for 2 days to get an update I checked their website and it says "In Progress". When I reached to their customer service, which is obviously not in US, I was told, they will check "from time to time on it to see how is doing". Apparently is shipped from a third party and they have no idea about when will be shipped or anything. Not buying from their online website anymore.

For the past 3 years I used Dr. Smith and Foster for my kitty’s medications and had no problems what so ever. I went online to order refills and was surprised to see that PetCo bought S&F out, so I ordered medications for my kitty from them. Sadly, my kitty no longer needs medications so I called to cancel the order. I had an unbelievable catch 22 conversation with "Martin" (I don't believe he resides in the contiguous 48!). I was told that the order could not be canceled regardless of the reason and then he informed me out of the other side of his mouth that the Vet has not yet responded to their request. They can't send the meds out without an approval so the order hasn't even been filled... Still they can't cancel? No they can't!! "Martin", was obviously reading from a script because the next thing he said was that the vet has 14 days to approve. WHAT???

I think the customer service at PETCO is fantastic! When my Newfoundland was in terrible pain from arthritis, we tried everything to help him. Our vet tried one medication after another, along with supplements. The poor dog was still in pain, and only 5 years old. We thought we'd have to put him to sleep, he was so miserable. I was at PETCO picking up dog food, and took a look at the joint supplement aisle. So many choices--so confusing. One of the employees asked if he could help me. I told him about our Newfie, and he went straight to the PETCO brand of Joint Formula III. I thought it was rather pricey, but the alternative was to say goodbye to a young dog.

I ordered the wrong prescription size for my dog (44-88 lbs - I needed 22-44 lbs). Moments after I placed the order I was on hold for 20-30 min only to be told there is no way to cancel the order! I AM IN SHOCK! How can they not be able to switch out the same product for the correct size. Never again will I use this site.

The store was clean, great selection of products, animal habitats were clean and they all looked comfortable. Although I was there at a slow time of day the staff was helpful (with me and other customers) and I found what I was looking for easily.

I waited for 37 minutes and it appeared I reached customer service in India. She identified herself as Sandra. I informed her I waited 37 minutes on hold. She said, "I am sorry you had to wait a couple of minutes." She went over my order and said the order was split up because the closest warehouse only had one bag of the food so they would have to look for another warehouse to send the next bag. "Going forward, we will try to do our best to get both bags shipped at the same time." You have got to be kidding me. How does a corporation like this survive and not take action with the hundreds of bad reviews. BEWILDERING!!!

I ordered a Rx pet food from Petco online. It has been 9 days from when I placed my order and it has still not shipped. I called their service center, the agents have a poor command of the English language and seem apathetic to the situation. I always get the same response, "We just received your order and it should ship in 24-48 hours." When I ordered online I was guaranteed to receive in 2-5 business days. I would like to a) receive the order I purchased or b) receive a refund for the dog food I have yet to receive (and has not even shipped). Apparently, I can get neither. Petco has lost a customer with me. I will not go through this again and will buy from a more reliable company. I don't have the time or patience to waste hours on the phone dealing with poor, apathetic customer service.

Someone hacked into my online Petco account and ordered a product...on repeat delivery no less. I tried the live chat and all they did was cancel the repeat delivery, not the original order! I tried live chat again and was told, rudely, that I needed to be patient. I then called customer service. What a nightmare!!! I literally waited on hold for 35 minutes!!! Finally, the call was picked up by someone who barely spoke English and said she wasn't sure if she could help me! I told her to close my account entirely for I will never shop with Petco again.

Called their customer service dept 4 times today and was in queue waiting to be helped for more than 20 minutes each time before I hung up. I need prescription medicine for my dogs. I used to order from Drs. Foster and Smith for years and ordered online all the time. The customer service was great and delivery impeccable. Now that Petco acquired Drs. F&S it’s awful. They didn’t transfer all my account information over from Drs. F&S so when I went to order online in the Petco app my vet info was missing. I tried to locate my vet using their app and it wasn’t listed. I called a week ago and gave Petco all the information to set my vet up and they told me it would be done in 48 hours. Here we are a week later and it’s still not done and I’m on my 4th call to Petco but they don’t even answer the phone. Petco you service stinks. I’ll take my business elsewhere.

I have used Foster & Smith pharmacy for years. They were great and always professional. Now Petco solely handles the prescriptions and it’s been an awful experience. I cancelled my order after waiting over two weeks for insulin that use to take 48 hours to receive. I made numerous calls and emails without resolution. They have been the least helpful with terrible customer service. I will be taking my future business elsewhere.

I am setting up my aquarium and went in to PETCO to purchase some fish. After seeing that every fish that I did research on and wanted to purchase was not available, even though the tag and price was on the tanks. I decided to ask the employee to help me choose peaceful community fish. She suggested I start with a school of Australian Rainbow Fish and a school of Serpae Tetras. They are bullies and fin nippers! And she told me they would not get very big, well the rainbow fish will get quite large. So since this is not the type of fish that I want and that I no longer have my receipt i will have to try to figure out what to do with these fish! The employees should know what they are talking about and listen to the customers needs instead of just trying to sell their inventory! I am disgusted and will be taking my business elsewhere!

Online Orders for Prescription Dog Food: If you need to order Prescription Dog food give yourself three weeks. They very slow to confirm the Prescription then they send it the slowest type of mail. They should give you a realistic timeline when ordering.

Worst experience of my life. I've already read 10+ reviews of previous Drs. Foster and Smith customers like myself within 10 minutes of being here, so I will skip the details. I had the same terrible scripted call center experience with powerless and useless reps as everyone else. What I do want to say is do not spend another penny here!!! CHEWY.COM!!! I said screw Petco, went over to chewy.com and the script (Cat diabetes insulin script) was approved by my vet and ready to go in no time. Stop wasting your time here. Best way to send a message is with your wallet.

Horrible Customer Service!!! My son just returned from a trip to the Farmington NM Petco. We live 2 hours away in Colorado. His trip today was special for a sale price on a fish tank he has wanted for awhile. His trip today to Farmington was for this sole reason. When he went to check out the checker needed to do a price check on a decorative piece of wood for the tank. When he arrived home he was so excited to put the tank together and realized that after they did the price check they did not put the wood into his bag. After realizing the mistake we called the manager who said they could not refund us or ship it. That my son would have to drive back to the store to pick it up. We called Petco customer service and were on hold for over 20 minutes. When we did get through they said that no one was there who was authorized to help us.

On 2/15/19 I contacted Drs. Fosters letting them know I did not need my auto-ship order sent due to a move. They assured me the order would not ship. Then on 2/19 when the Petco and Drs. Fosters systems merged Petco automatically placed three separate orders for the auto-ship item that I requested not be shipped in the first place. I called them immediately and requested that they cancel those unauthorized orders and refund my money.

I was a customer of Drs. Foster and Smith for years and ordered all prescription pet meds from them. When I went to place an order, I was redirected to the Petco site. I decided to give them a try as they offered me a discount on my initial purchase. BIG MISTAKE!!! They are the worst company I have ever dealt with. They charged my bank account and never sent my dog's prescription! I made numerous attempts to investigate and each time their reps gave me the runaround. Canned and vague responses. Nobody could or would tell me when my order would be shipped. I demanded a refund and this was ignored. Finally I filed a complaint with the BBB. That is the only way these crooks will be held accountable. DO NOT DO BUSINESS WITH PETCO!!!

I have spent the last week on the phone trying to resolve a prescription food order for my cat. Repeat delivery did not arrive and I was nearly out of food. I did not have an email stating why it didn’t arrive. I called and was told it was backordered and they had no idea when it would be available. I explained I needed the food and they told me I could order the larger bag for $127. I asked to speak to supervisor and was put on hold and call dropped. I called back and had to tell my story to another person and was put on hold multiple times again. Waiting for supervisor for almost 15 minutes and then told I would get a call back. I never received a call.

Place an order on Feb 17, 2019 for the prescription **. I entered my vet's information for Petco to contact the vet to clear the order. Check on the website on Feb 27, 2019 and the status is "in progress". I called customer service and after wasting 5 minutes answering information that they have from my account, I asked why the order was not shipped. I was told that they tried to contact the vet and there were no response from the vet! I asked what phone number they used and not surprising it was the wrong number (Petco's website has the vets in the my area hard coded in their system but no realize that companies change phone numbers and vets). I provided Petco the right phone number and ask them to call immediately since I need the medicine shortly, they say they would call right away.

I order a controlled substance for my dog on a regular basis for her urinary incontinence. I researched and found what I felt was the best price and a very reliable company to order the prescription. This was through Drs. Foster & Smith. For the past year, I have never had any problem. I went to order the medication on Saturday with a week to spare in getting the refill. I was very surprised to find out that the online site took me to the Petco site. I do wish that Drs. Foster & Smith would have communicated, even in an email that there would be changes. I ordered anyway and set up my account. I did not have any problem to start. After I ordered, I received an email that they received my order and would send me an email when it was ready to ship.

Once you go on the site buy and pay you just wait for the order (no updates, and doesn't process until they feel like it). Then the box finally gets to you and you get this broken, wet damaged box (I have pics but it won't let me add them). Next day I contact customer service, they hang up on you or "Drop" you live chat. Eventually you have to fight the charge on your Credit Card. This place is terrible! Way too much hassle to order dog food.

Came to the store today (2/27/2019), Petco in Mira Mesa, California, to get my son two goldfish - small comet, less than an inch in size. When I told the person that we have a fishbowl, she wouldn't sell us the goldfish stating that we will kill the fish. She gave an example that if we adopted a pet, that we will not take care of it and it'll die the next. I informed her that we had our goldfish for four months and just died yesterday. We took care of it, but it still died. She refused to sell us a goldfish because we have a fishbowl for it. Really!

This has been the WORST customer service I have ever experienced. I don't blame the representatives. They are clearly given scripted empathy and the authority to access and resolve nothing. I tried to fill a prescription refill originally ordered through Drs. Foster and Smith who not only had great pricing, but outstanding customer service. There was no way to tell when I placed the order that I had five refills available. I called the next day to verify that this would be filled off of my five refills through Drs Foster and Smith. The customer service rep scripted me for half an hour gave me nothing and added irrelevance. I was assured at the end of our useless and maddening conversation that a supervisor would call me back. That never happened.

I brought my dog - Scottish Terrier for grooming service last night and take a look at the pictures what I received. If a groomer doesn’t know how the Scottish Terriers suppose to look. I thought that the store manager/supervisor must to take care of it. I was wrong.

I live in Dripping Springs TX. A store opened up New my house on my way home in Oak Hill/Austin TX on Hwy 71 west. I love the staff but since they are a smaller store they don't stock all the items a bigger location would have. I really like the staff at my location as other Next closest store is in Sunset Valley TX. The staff at Sunset Valley TX Lovato on are rude and no one is ever around to help find product or recommend product.

I brought my 2 small dogs in for a walk in service. One of the groomers saw us and gave us a dirty look, then made us wait for several minutes before coming to speak with us. I explained I would like a WALK IN SERVICE and she had the audacity to say that they were too busy for that and we should have made an appointment... Um it’s called a walk in service, you can’t make an appointment on your horrible, hard to use website even if you wanted too. She literally said that we would have to come back in 4 to 5 hours... Needless to say we didn’t go back, nor will we ever. If you are going to have WALK IN SERVICES maybe advise your rude employees of that fact. Don’t bother offering services you REFUSE to provide.

I noticed that the 5 star reviews for this product on their website were "submitted in exchange for a sweepstakes entry". I thought bribes were illegal. Scroll to the bottom of that review page on their website and a Petco representative says that "This product is not recommended for reef tanks". I wish I had read this before I bought it, but I assumed since the label said "for fresh or saltwater" that it would be OK. I followed the dosage directions and took out the carbon filters, and immediately the corals started to withdraw and shrink. Then 2 days later I had to do a water change because my yellow tang and fire fish had died. After that water change and 5 days, my corals started to recover. DO NOT USE THIS PRODUCT UNLESS YOU WANT TO START OVER!!!

I purchased a toy pickle for my dog at Christmas time. He loved it so much I decided to purchase a back up. So I ordered it online as the store didn’t have any in stock. I purchased 1 other item just because I was already paying shipping an item I could easily purchase anywhere. Anyway, without any notice my toy pickle was placed on back order. I called customer service with no help. They canceled my order. Ok so no big deal. I see on the Site they have an option to have THEM email you once it’s in stock again. I get an email from PETCO saying it’s in stock so I go back on their site and because of the trouble last time I order 3 toy pickles because THEY contacted me saying it was in stock.

I ordered this prescription diet for my sick cat. 9 days later I contact customer support to find out when I can expect delivery. The guy informs me that the prescription diet food I ordered has been placed on back order with no information as to when it would be available. I had received no notice that there was a back order. So basically my sick animal has to suffer because Petco couldn’t be bothered to let me know his prescription food wasn’t available?! Not Happy.

I took my little parker to Petco in Indian Land SC and I will never go back there again. I told the lady when we got there that we live in Massachusetts so we didn't want his haircut too short because of it's cold up here. She said okay that's fine and she would handle it. I get back after four hours and she completely shaved my dog. I hardly even recognized my own dog. She left no hair on his stomach or face and she even cut his ears and made him bleed. I take him home and he's been reverse sneezing and acting different ever since. He's scared to take baths and shakes while I bathe him. Before all this, he used to love taking baths. He's very Lethargic and now I'm going to take him to the vet because I'm worried he's got a cold. Thanks, Petco. Great service.

Parkville MD Petco. This location should be closed. The animal are dirty and not cared for. The fish are died in their tanks. I feel sorry for these poor animals. The ferret's cage is always full of poop. Why doesn't corporate ever come unannounced and check on them. The manager and Marisa are nasty with the customers. Please check on this location or better yet get new people who care.

Petco located in Madison, AL (Hwy 72). Petco and their grooming staff are not good honest people. This is our second bad experience with them and they seem to not care about certain customers. Today, we had an appointment for our two goldendoodles puppies to get groomed. Our appointment was at 8a. We arrived at 7:55. The store was still a little dark so instead of getting the puppies and our kids out of the vehicle to walk to the door, my husband walked up by himself to check to see if they were open. The doors did not open and they had the hours of operation from 9a to close. So I thought to myself maybe I put the wrong time down and it was at 9a.

Felipe needs an attitude check. Rude during checkout. Perhaps he needs to not work in front. Not sure why it's difficult to speak with someone with respect. Plenty of people are able. Seriously Felipe, why be rude?

The worst online experience possible. Absolutely slowest website to be found. Who has an hour to buy a bag of cat food. Try Chewy.com. Much much much better experience. I will never attempt to shop at Petco again. Every time I try it's just a horrible experience.

I bought my nephew a fish, aquarium, and supplies at the Petco in Totowa a few days ago. I brought everything to my parents' house in order to set it up and give it to him for the holidays. After setting up the aquarium, I went to plug it in and realized one of the prongs was missing from the plug. I brought it back to the Clark location (close to my parents' house) but they did not have the aquarium there. I then called customer service to complain since I am not able to get back to Totowa until after Christmas...after it is too late to give my nephew his gift. The representative on the phone, Jay, said there was nothing he could do and that my only option was to take it back to the original store I bought it. I have had much better customer service and have bought much better products at mom and pop shops around the area... Will stick to those instead.