Petco Reviews

I made a purchase of 5 items this afternoon. Website stated they had the products. 2 hours later all 5 items are reported as back-ordered. Tried to sign-in to cancel order and can't sign-in. Called 888# and they can't cancel the order, and when I could get into my account online the website doesn't allow you to cancel your order, and by the way I was charged for the order on pending charges on my Credit card. This company is showing deceptive practices going into the 2015 Holiday season! This company in my opinion is a Fraud and my Credit Card company seems to agree. How many people in this country purchase items to get back-ordered. This is like a rain-check of the 1980's, but being charged for something you have not received!!

Just took my dog to the PETCO grooming located in Owings mills, Maryland and it was a terrible job. My dog was cut several times, had patches of fur missing in her coat, and clumps of left over fur in her coat. It was disgraceful. I paid over $70 and trusted these people who worked for this company to do the job I paid for and instead I was given something less than the value. I'm so hurt, frustrated, and I feel like I've been taken advantage of. I'm not sure if there needs to be more training or if this is just the standards of this company. What I do know is I will never take my dog here again. Terrible first impression.

I took my dog to PETCO grooming few days ago. Worst grooming ever seen. His fur was still damp and she did not removed matted fur. Nails were not cut evenly. Inside his ears were wet. Not only horrible grooming job she did, but also groomer was yelling at a little dog while she was cutting the little dog's fur. Unprofessional, Very disappointed. They charged us $50+. Do not recommend.

My dog was groomed on 11/14 by Cheyenne, store 1729 and she did a HORRIBLE job. When we arrived, she had a look on her face like she didn't want to groom him because he's old and I asked her if she was going to groom him to which she responded yes. 5 hours later, I picked him up and didn't look at him at that moment because I wanted to pay and get him home since he had not eaten yet. Cheyenne said that she did the best she could and his haircut made him look like a turtle and she giggled. Once I got him home, I was floored. He did look like a turtle and he had gashes where apparently the clippers must have slipped.

I have had a successful saltwater aquarium for a few years. I usually go to just one local fish store. But this past August I thought I would buy some fish from my local Petco in Edwardsville Illinois. Every fish I bought died after a week. Several hundred dollars worth of fish. I tested my water and everything was excellent each time. And all of my other fish were doing great. Including more sensitive coral. And anemones. So I contacted Petco. They gave my info to the store. The store manager called me and was very rude and accused me of having poor water quality. Then I contacted the district manager who accused me of the same thing. I'm advised I do a 15% water change every single week. And my aquarium is not the problem. Your fish are the issue. And how you acclimate them etc.

I took my dog for grooming (first time with this establishment). Worst grooming ever! Would not even know that he had been there other than for dragging his butt across the floors when we got home. I only took him because I could not get in to his regular groomer for almost 4 weeks. She normally has him for 1 to 1-1/2 hours at most. Petco had him for 3 1/2 hours. What a total waste of $41.00!

I recently purchased a Zenpet Collar. The internal inflatable insert has a slow leak. This was the last collar in a size large and I just wanted to get a replacement insert. It took 35 minutes of waiting on the phone until a customer service rep. finally answered. Another 15 minutes of repeating information over and over with no result. Very frustrating experience with no resolution!

Petco.com will not allow me to make an order on my prepaid card and actually locked me out of my account.

Customer service was a joke. No one helped me. I started asking a lady where the dog seat belt harnesses were and she walked off. No greetings. PETCO just felt uninviting. So I went to Petsmart. Was the best customer service I've ever had.

I've been trying for 3 days to do a simple online order to take advantage of their online sales. Every time I tried, after dozens of pop-ups asking me to give away my friends' emails, I got an error message stating that my credit card information did not agree to my address information and that I should contact my credit card company to ask how I should put it in. "Chat" is always a waste of time because the "person" takes forever to try & understand what's going on. I called their online directly (after 5 minutes on hold waiting for someone) and the stupid rep went throughout my entire order, line by line and then at the end would not give me the same discounts as I would have gotten had my online order gone through without their glitch. I GAVE UP AFTER 3 DAYS!!!!

Just want to let someone know that this female manager...I believe Christine...needs to be retrained on how to deal with customers and learn compassion. She seems to make comments that are not needed - most ok to give advice but learn how to give it without making the customer feel worse. She was being sarcastic. I'm not the type who complains but this lady twice on 2 different occasions had shown No compassion. She's in the wrong business. I felt like I was being chastised. The young man however running the register has awesome customer service skills and made me feel at ease.

Written a review "on hold" from 1/25/2015 about this same issue, different location. Recent visit to Petco 10/16/2015. Petco is still selling houseplants in the aquatics. They are completely submerged under water. It is nice seeing a variety of actual aquatic plants in these aquarium plant holding tanks that look half decent, however, the other half of them are not true aquatics. Most of the plants aren't properly labeled on the tanks, in fact, I believe this is their way of getting us - it is that they don't label them thinking, "they don't know what they are but they look good, let's sell them. As soon as all their fish die, they'll be back for more fish and plants." I talked to the guy who was getting my real aquatic plant for me and he told me how he knew some of the plants were not meant for aquariums but the higher ups don't care and they won't do anything about it. Why are these plants still being sold for aquarium use?

I have been going to this store for a few years. The customer service is amazing, someone is always willing to help. The management wants you to be happy. That is sad about other stores as this one is run really great.

I did not know to bring water with me for the return. The associate that waited on me was very rude and drilled me on how big the tanks were, how long they were established, insinuating that it was my fault the fish had died. I've had large aquariums for about 30 years now and I'm not a novice. She then told me because I'd lost 2 fish out of the 10 or 12 guppies, I was starting my granddaughter's tank with an excessive amount of fish to loose. She did get me my 2 fish but I will not return any of the others that have died. My tank water tested out just fine. They'd been cycled and she had no right to be nasty with me. If you don't want to fulfill the warranty you supply on your fish then don't offer it and don't be nasty when people do.

I have an AKC Maltese named Sebastian. I have always been very particular when it comes to my animals. I visited the Petco store in Tyler, Texas on Highway 69 close to the 49 Toll Road approximately 3 months ago and it was a wonderful experience. The staff were exceptionally courteous and friendly, as well as the managers.

I adopted my first cat and decided to go to Petco to pick up supplies. I didn't know much about the Furminator but I heard good things about it. I saw the ones for dogs on display and asked if it worked the same for cats. The woman at the register said "uh well what type of cat is it?" And I told her I didn't know because I was picking her up today and the Humane Society didn't know what breed she was. She then glared at me and said in the most condescending tone, "Oh what, you haven't even gotten the thing yet and you're planning on SHAVING it?" So I was like "No, this isn't a razor. It's a comb. Right?" And she told me to ask the groomers of the store.

Every single time I'm at the Petco in Rutland VT every tank has dead fish in it. Every tank has fish without fins, fish being eaten by others, filthy tanks not even wiped down on the front and no one ever wants to take responsibility for it. So sad and disgusting. The last time I was there the sea anemone was totally dead and the fish were eating its corpse and the rep in fish tried to tell me that thing was alive and healthy. They are totally clueless and unprofessional and lazy and the fish shouldn't have to pay the price of their negligence. What an awful place to get fish.

They need to have formal school training! To be a accredited dog trainer! They promote a sales associate to trainer as needed! That's not what people are paying for!

I ordered a box of Nature Recipe cat food from Petco.com. I just noticed that one of the four trays was littered with dead larvae, since one plastic lid was ripped open and the meat must have been infested with worms. It is disgusting. I can't believe that Petco.com's warehouse would send this out without checking.

I took my 2 year old chihuahua to get groomed and when I went back to get him after I hadn't gotten a phone call after 4 hours I was a little concerned. When I got there, my dog had not been groomed but was sitting in the cage wet, scared and apparently had his ACL in his knee completely ripped off. After arguing with the rude general manager about the situation, they finally agreed to pay the 2000 dollar surgery bill.

I recently purchased four convict cichlid juveniles from PETCO. I kept the receipt because I have a long history with PETCO and fish dying. I have a well established 55 gallon tank. I correctly added these four fish to my tank and after 1 week all four passed away. The rest of my tank is fine. I bagged up some water and brought my receipt to the store, they proceeded to check my water and it was fine. I brought the issue to the register with my water and they told me that I could not get any money back because the four fish I purchased were donated. They wanted to give me a coupon for a % off my next purchase. Mind you I spent 20$ on these fish.

Took my one-year-old pit bull there back in February and they said he snapped at a dog. Never told us but had it on the computer. It is now October and I bring him back and they say he can no longer come. He was a puppy when this happened. Whatever happened to warnings or letting a person know!

My 2 beagles, ages 11 and 16, have been getting groomed at Petco for 10 years. Although they are too expensive and don't always do what I ask I continued to patronize them. I usually call a day or two before I want to bring them. They get a bath every three to four months. They were just there in April or May. Now I am told that my 16 year old is over 13 (um, yea!) and has hip dysplasia so they can't groom him... WHAT??

Don't go to Petco. They are not professional. They ruined my dog hair and hurt her. l taking them to court.

You have the worst people working there. I will never go back. She did not even gave me a receipt. She was telling another cashier how weird my dog looked???

I went in there with a friend to get some flies for his frogs. I hate looking at the animals because I always feel sorry for them. This time I really should have not looked. I say this because they have a Sun Conure in a plexiglass cage that is about 5 times at least too small. I know birds. I have had them my whole life and this poor bird is miserable to say the least. :(

I spent about an hour looking through All the betta fish (like I do at least weekly). The aquatics manager was aware of my actions and we conversed about some of the fish (just like always). I finally took a female betta to the register. At that time noticed 3 dog toys on sale that I decided to purchase also. When I added them with the fish and was ready to check out the assistant manager stated they could sell me the toys but could not sell me the fish. I was blatantly shocked and said "okay." Put 1 of the toys back and decided on 2 toys. I have spent hundreds of dollars at this store and see them frequently. Every week and sometimes several times a week. I was extremely upset. I have decided to take the 2 toys back and will not visit the store again. I have also sent a message to the corporate office.

We signed up for dog training class with Petco store in Upland, CA. We were told the class is held every Saturday, at 1100 am. So we went to the store on time the following Saturday. Upon entering the store, there was no trainer at all. The store manager told us the trainer was pregnant and she could not make it. We asked why not they give us a call ahead of time and the store manager said it is the trainer's responsibility to handle customer service. "The trainer is not a store employee," the manager added. However, we paid the store, not the trainer, for the training class. We were told the class would be held the following Saturday. However, they put off again. Again, not one called us ahead of time to notify us about the change. The store manager said all she could do is to refund money. Petco is dishonest in running its business.

I originally called for grooming service and the lady on the phone told me that a slot was open Tuesday and that all day would be available. So I made an appointment and when I went to the store that day, they said I did not have an appointment. Even though they had taken down my information of my phone number and my dog's name, I had already gone through the trouble of going to the vet and getting an updated rabies certificate, they said they were unable to take us. The lady on the phone the day before had said all day was open so even though my appointment was not in their corrupt system, they should've still taken my dog in for grooming. They failed to complete amazing customer service and I will not be going there anymore.

My debit card was charged 3 times when in fact it should had only been charged once. This particular day the first transaction was supposedly declined, so then they ran it 3 more times and one got through. Supposedly the others were declined, however that was not the case, every charge went through. I was told by my bank that they had several calls regarding Petco purchases from that day with overcharges where Petco was saying it was declined yet the charges were actually validated. I called the store, spoke with Sean or maybe it's spelled Shawn. Regardless, nothing was done by this person but broken promises. I asked for corporate and they gave me the number for online sales. I had to do my own research and get the numbers I desired. I called headquarters and spoke to operator, informed her of my concern and the reason for my call. She transfer me to an AP manager named Carolyn **.

Ordering K9 Advantix II Petco states one price, and then changes the actual order to a higher price. They want to give $5.00 coupons that I will never use. When talking on the phone, they are very hard to understand.

I frequently shop in stores at Petco, but every once in a while there will be an online deal I want to take advantage of. Last time this happened I had a ton of problems, so I have tried not to shop on the website in almost a year! Unfortunately, we are changing dog foods and I would need to order this food online. I was trying to use repeat delivery since they are having a great deal right now, but repeat delivery would not apply my Petco pals rewards (even though I did check the box to automatically apply them). After trying to figure out why my reward dollars were not being applied, I went back to view my cart and I reached a login page. Every time I logged in at this point it would bring me right back to the login page! I cleared my cookies and cache and I was still having the same problem so I repeated my computer completely.

Dear PETCO; I really like shopping at your stores for goodies for our critters - Liberty (canine), Olive (feline), and D'Shawn (reptile). Here is a simple suggestion: if you are going to sell live rodents AND live snakes, please train your employees to not have a hissy-fit if they learn a customer is actually going to feed one of your items (a mouse) to another one of your items (a snake). One more thing -- train the employees to let the customer know that the "Live Animal Purchase Form" is NOT mandatory for the purchase of snake food (mice). It seems as when a customer writes "REFUSED" on this form, the already fit throwing employee becomes MORE enraged. Thank you, a loyal customer.

I brought my dog to Petco for a bath, which I was told was $25 which was fine with me as I'm on a fixed income. The clerk asked about nails and teeth, which I said no. The dog was having a full dental in another week at the vet and they would also do her nails at the same time. The clerk then insisted it was included, sounded a little strange to me, but I then agreed. When I picked my dog up a couple hours later my bill was nearly $50. I will never ever take either of my dogs to Petco for a bath again. As I specifically said I didn't want the service then was told it was included in the grooming, I felt I was taken for a ride. I did pay the bill rather than argue about it.

About 1 week ago, I went to Petco to buy a hamster for my daughter. She found a hamster that she wanted, so we got an employee to get the hamster so we could take it home. As he was taking the hamster out of its cage, he dropped the hamster. It was an accident but he should of been more careful. The hamster fell from about 4 feet in the air! My daughter started to cry because she was worried about the hamster. The hamster was put back into its cage to calm down for a minute, and it ran to a corner. The hamster then bit the employee when he tried to take it out again. Then, the employee pushed the hamster farther into the corner, very roughly. I am so upset with what happened. I won't be shopping at Petco again!!

I took my dog, a pug, to the Petco in Wadsworth, OH this evening for a nail trim. The groomer failed to secure my dog to the table. As a result of the groomers negligence my dog fell off the table and DIED at Petco. I went in for a nail trim and my dog DIED. I am beyond devastated. It took over 2 1/2 hours for ANYONE from their district to contact the staff at this store. I sat with my dog that was KILLED by Petco staff for over 2 1/2 hours until someone contacted the store. DO NOT TAKE YOUR PET TO PETCO FOR ANY REASON. My heart aches and nothing will bring my sweet girl back.

On multiple occasions Petco employee gave me incorrectly information that led me to neglect my animals. The conditions in which they house their bettas are awful! The worst part is Petco trains its employees to tell customers that the small dishes (less than a quarter of a gallon) are bettas' natural habitats. They say that bettas live in rice paddy puddles and jump from one to another and that these puddles are the size of the dishes. THIS IS BLATANTLY FALSE. Google rice paddies. They are 1 meter squared or more bodies of waters. Petco employees lead its customers to belief the small "tank kits" which is as small as half or a quarter of a gallon, is a good environment. Their information lead to animal negligence and abuse.

I dropped off a confident, happy dog. They returned a fearful, traumatized animal. I could have given her a better haircut with a pair of plastic scissors. I will NOT do business with this store ever and have destroyed my rewards card. Do not trust them with your pet.

Before I ordered anything online from Petco, I should have checked other companies' prices. Today, after having already bought Wee Wee Pads from them twice, I found them at five other companies for less than HALF the cost!

I took my dog to be groomed today as I've done for the past year. He would not walk in the back room so he lied down on the floor on his back wanting to be petted trying to avoid going in the back. The manager DAWN came stomping out from the back like "we the people", with a blue rope choke hold, put it around his neck as she was doing that she was saying "Caesar, we are not going to play this game, get up!" Going on and on dragging him up from the rope he got up. She stormed in the back room. The other employee who was SUPPOSED to groom him looked at me and couldn't believe what she just witnessed.

My experience with this one Petco actually started 2 years ago. I went to the 12801 Chenal Parkway Petco in Little Rock Arkansas. I had bought a GCC conure as a pal to my current GCC on April 27th 2013. When we bought him we paid 374.22. We brought him home and when we took him out of his box he seemed very very timid. Odd for a GCC. When we would hold him he would literally lay flat and not move at all. No bites, no attempt to fly. It was like holding a dead bird. My heart was crushed. This poor baby, what happened to him? I was determined to make things better. After 2 years my baby Kiwi has flourished and is an active happy bird, but it took 2 years!

I just rescued a kitty. I went shopping at Petco.com and checked I could purchase and return to the store if I wanted to. When I proceeded to the checkout with my items and the option to pay via PAYPAL presented itself and liking to protect my credit card info, I chose to pay via PAYPAL. When I went to return a couple of items, I had to print my actual receipt out online and in doing so read on the receipt that if I paid via PAYPAL and returned items to the store, I would not be given a full refund but store credit - which I did not want for items I purchase via my credit card cloaked in PAYPAL.

I was in Petco on Highway 281 in the Village at Stone Oak Center. I was looking at the adorable kittens for adoption by an organization called San Antonio Pets Alive. The enclosures that the kittens were kept in were absolutely filthy. They had feces, cat litter and dry food all over the glass and floor and even some on the poor kittens. I don't know how often they clean the enclosures but it's not often enough, especially for kittens that play a lot. These poor, precious kittens have less of a chance getting adopted when they are in an enclosure that's so filthy. This is unhealthy and very unnecessary. I wanted to take them all home! If the SAPA volunteers are not able to come clean often enough then the Petco employees should chip in and help out, especially when they are not busy which was the case when I was in there.

We took our dog here to get his nails clipped. The first time he cried the whole time and struggled through the experience. The people that work here are not trained in properly trimming nails. They tie him up to a table and he absolutely hates it. The second time we took him, a young girl took him in the back and tied him up again. When we got home, we noticed he had huge raw red marks on his belly from thrashing around and getting hurt by the rope that tied him up. He limped for three days. It was terrible! I just took him to a professional grooming salon somewhere else, and he was perfect and did not cry because they did not tie him up!!! In fact he wagged his tail through the whole experience. Do not take your pets here, they are not qualified.

I had always took my dog to Petco for pet social since she was a puppy. I had shop there for everything for her. Got her nails done till June 20th. When we took her to get her nails done they told us we can no longer hold her. They had to go to the back room. The two girls put a rope around her neck and started to pull her dragging her. My dog was shaking and crying. I told them to get that rope off of her. We are going somewhere else and will never come back for anything ever again.

So I stopped going to Pearl City Petco because they have shorted me on change so I figure I go to Petco Waikele. Bad idea! On 6/20/15, I went to Petco to purchase dog food. Proceeded to checkout and paid with a $100 bill. They didn't have change so I told them "I can get a smaller bill from my boyfriend." They said, "No we can make change." So they make change, gives me a bunch 10s and 5s as change. I leave with my purchase and receipt. Now on 6/24/15, I get a call from a police officer about a theft at Petco which I'm a suspect in!!!

I had visit Petco in Homestead a day ago and the service there is terrible. I walked in and I ask if they could bathe my dog in which the girl named ** said NO immediately. I asked if I had to make an appointment. She said "no you only need an appointment for hair cut" in which it didn't make no sense but I left it alone. Her attitude was terrible. I asked her if she could call a different store. She didn't want to do it... I will inform my friends that own a pet not to go there. Smh..

I brought my shih tzu-poodle mix to Petco in Phillipsburg for grooming. Upon our arrival, I was informed that the dog could not be handled by staff at all and that his collar and leash needed to be removed. In order to get the dog to the grooming area, a slip lead was placed over his head. It should be called a noose because that's what it is. The groomer (**) dragged my dog by the lead (noose), choking him to the point that he was struggling to breathe. My dog was so nervous that he urinated out of fear. He was shaking and petrified. I've taken my dog for grooming here before and I never had a problem. He has also been to other groomers and never had an issue. This particular person should not be dealing with pets. I do not recommend Petco for grooming and I will not bring my dog here ever again.

I shop online almost every day, but I had problems from the moment I logged on to petco.com: re-direct loops, promo codes not accepted or explained, and lack of feedback when I registered and signed up for various services. I finally placed an order, but there was no confirmation email and no record of the order in my account. I also couldn't find my credit card on file in my account. I thought it didn't go through. I tried again. No confirmation. Nothing in my Petco account. Immediately I called the company. I was told I had NO orders placed. No card on file. NO PROBLEM. (I then placed an order with another company. It went through without a hitch and was shipped immediately.) Five hours later I received TWO confirmation emails.

Within a week, I have had a few major problems with PetCo...and it's only getting worse! I ordered a cat tree from Petco's online eBay store. After purchasing it, I noticed that their online website and their Amazon store, had the same item at the same price, but had different shipping times. Both their website and their Amazon store, state that the product would ship out within 48 hours. Their eBay store...2 WEEKS!!! After reviewing their online website, I went to my local Petco store in Pinellas Park, Florida. I grabbed the items and took them to the register. That's when some snot-nosed brat behind the counter informed me that the stores will not honor the prices that are on the website. IT'S THE SAME COMPANY!!!

My husband and I have been to many Petco stores and this is by far the most down to earth kind people we have met!! They are so very knowledgeable about everything. We had a horrible experience at the veterans store. They sold us a Tang with ich... which killed $2,000 worth of fish!!! So anyone looking for a great store, Algiers is the one for you... I promised.

A female "manager" was helping me. At the time, I had a broken wrist in a cast, a thick bandage around my knee, and a cast on my left leg. I was still wearing the hospital ID bracelet from my accident. I asked the woman if she had some additional boxes of my cats' favorite food, as I was going straight home and did not plan to go out again for a couple of weeks. She said she would check, but instead she kept waiting on people that approached the register instead of helping me. When I asked her to call someone else, she said "they were all with customers" but I could not see any Petco employees in the store.

I'm pretty mad that this lady who does pet adoption, I believe volunteer yelled at my kids. She was sitting in front of the store with this dog who was up to be adopted. My kids were just walking up with their father to the store, this volunteer lady yell very loud in front of your store on dog adoption day, at my kids not to touch the dog. Now she said the dog had issues with kids. I walked into the store. When leaving she was still in front of the store with this dog. I told her very inappropriate to yell at my kids like that. This was the Troy store in Michigan on June 6th 2015.

I just returned from my local Petco and am very frustrated!! When I go into a store, I expect employees to be knowledgeable regarding their products. To start with, I walked in the door and a man was leaning on the counter at the front and half-heartedly welcomed me. He never asked if he could help me and after walking past him and looking around, I walked back to him and asked him if he worked here, and I needed some help. I needed some information on products to eliminate cat urine odor. I had been doing research on the computer and knew more than he did!! He had to read all instructions on bottle to know anything about it! He really was no help as an employee in a specialty store should be! I bought 2 products out of frustration and if they don't work, I will take them back and expect a refund! PLEASE have your employees trained better!!

Horrible. My Pomeranian was shaking and terrified when I picked her up from the Petco groomers in Bethel Park, Pa. She had cuts from the clippers under her belly and she was scared to death. I will not be going back. Oh the lady was rude and changed the price too. They quoted me $40 when I called, then tried charging me $54. Then I got a real attitude from the woman. They weren't friendly to my puppy or me :(

Just two days ago I went to Petco to buy my sister 5 goldfish for her 11th birthday. I had a tank already, but they pressured me over and over until I bought a new one. I bought the fish at 5:30, and by 9:00 two of them were dead. I figured it wasn't a big deal and went back to Petco with my sister to get them replaced. This time they told us that it wasn't their fault that they died and we couldn't get a refund, even though on their website there is a 30 day refund policy. So I bought two more fish, they lasted throughout the day, then as my sister and I were going to bed, we saw yet another fish floating belly up to the top of the tank.

I was in the store located at 6757 Manatee Ave W, Bradenton, FL 34209 on Sunday May 10th at 5:00 PM. I went in to buy treats for my 6 pets. I was looking at the birds, guinea pigs, ferrets, and lizards and I noticed none of these animals had any food or water. The birds had two food dishes and two water dishes and they were both completely empty, the ferret water was so dirty and they had no food at all. The guinea pigs had no food either. Their food dishes were full of poop. One of the guinea pigs was very sick. I could tell just by looking at him. He was laying on his side and barely breathing and when he did manage to get up he could not hold his head up. I was going to talk to an employee but the only people there were three boys who didn't even look old enough to be working let alone know how to care for these animals. This was very upsetting to me.

I recently went into the Petco that is located in Pikeville, Ky. I went inside to purchase two pet rats. The employee who got the rats out for me had no idea what he was doing. He kept picking them up by their tail and dropped them in the box. I noticed that most of the rats had a little bit of the sniffles so I just figured they just arrived and this was the "new home sniffles"... I purchased the rats and brought them home to my Critter Nation 161 small animal cage, which is the perfect size for 2-4 rats. I gave them fresh food and water everyday, used fleece as bedding, cleaned their cage every 2 days and used a NATURAL cage cleaner that contained no fragrance or dyes. I know rats are very prone to Upper respiratory infections and that's why I made sure to keep everything clean for them. After 2 weeks one kept getting worse, so I decided to return them both, due to the fact they aren't supposed to be alone. THEY NEED COMPANIONS.

I went to Petco to purchase a couple of goldfish with my daughter and was approached by an employee who asked if we needed help. I said yes and told him what we wanted. That's when he turned into the goldfish sheriff and proceeded with a barrage of questions, like do you have a tank, how big is it, how many fish are going in it, have you got supplies for etc. My 9 yo daughter just wanted 2 goldfish to replace the one's that died, and when did buying $2.00 fish turn into a credit application and why do I need a tank when goldfish have always been fine in a bowl for as long as I can remember.

As an avid animal lover and advocate, I will never recommend Petco to anyone particularly for grooming. I decided to try my local Petco in College Station, TX at 1901 Texas Ave, Suite C for grooming my 3 dogs. I have two Pekingese and a Shih Tzu. I elected to try them because I didn't have a good experience with a previous groomer at another location. When I arrived the two ladies whom I won't name asked me what length I wanted on the dogs while taking off their collars, harnesses, and leashes and took them into the back to crate them. I asked if they use the slip leashes because I once lost my Bella Pekingese the night I adopted her because she had a slip leash on and took off and went missing for 3 days. I was surprised that they wouldn't even keep their collars because they have tags with their names and address on them.

We went to petco in Waco more than 3 times in a roll. We asked If could touch or hold the animals, he immediately said no because they could bite and it would run all over the place. My response was "I ain't going to buy anything if we cannot touch it". And he just walked away... More Three times. He's the manager name ** I think.. We went to petco in Bryan and customer service was amazing. We could touch and feel the animals. The Last time I went to the one in Waco. He said the same thing. I said "why not?" He said they can be aggressive and I couldn't hold the hamsters. I told him I own four hamsters and they ain't aggressive unless you don't feed them, take care of them, hold them so they know that you love them... He walked away... Very poor customers service. That manager should be fired. If you go there be prepared to experience the same thing I have. The hamsters been there over 5 months and no customers ever buys them.

Very upset to find out yesterday my dog received a shot he didn't need and was told it was something else! He would of not been covered through the year if the doggy day care didn't look over his shots! Also rabies shot given too early. Vet asked why they didn't tell her after the fact! No organization!

I took my two small dogs to be bathed and clipped yesterday and was told they would be ready in 3-4 hours. This was accurate as they called within that time frame. When I got my bill, one price was higher than the quoted price. When I questioned it, the groomer said it was because the fur was matted, which it was in a couple of places. I just wanted everything shaved off; no fancy cuts. I tipped $20; (the bill was $104). When I handed it to the person at the counter, she took it without any "thank you" or any other acknowledgement. When I got home, I had to trim some of the places they had missed, and one of the dogs had raw places on her neck where she had been shaved too close. I would not go back to them as they rendered bad customer service and poor workmanship.

We took two small breed dogs to bath & nail trim - they got water in both dogs' ears. We took dogs to vet & both had infection in ears - vet bill was over 500.00. We contact Petco in February 2015. All we got was was a runaround. We gave them all bills & vet paper work, contact info. After 9 phone calls 4/7/15 we were offered $50 store credit. Petco is a first class scam store & we will never return.

Today we went to Petco to get some goldfish. We ask for 40 of them. The guy who help us put all 40 in just one bag with just a litter bit of water, also he grabbed all them at the same time and counted them like pills on a pharmacy. The travel time from petco to my house was 20 min. When we arrived we had 25 alive - the other 15 were dead just because they had no oxygen. Why?? Were they saving bags?? Or did they not care about nothing there. Also the service was terrible. He put the fishes in a bag and handed to me, turn his back and leave us without asking if I needed something else. I called him again and when he came back took care of another 2 customer before me even when I was waiting for him more than 15 min.

Brought my dog in, Jack, 6 month old dachshund for a bath/nail/cleaning. We dropped him off, being hopeful that it would be a good experience. Picked him up. His nails were bleeding and his coat was shedding horribly like she didn't even brush him. I went back into the salon after paying and asked about his nail. She then put medicine on, but why not do that first off? Then asked if she could brush him again, because I slid my hand down his coat, and my hand was full of hair. She then replied, "Well, short hair dogs shed." Yes, I'm aware they shed. Horrible experience. Did not receive a bandanna which I was supposed to receive with the $22 I paid. Will NOT be going back, and will let everyone else know about my horrible experience!

I've been taking my dog Bella (she's a Maltese-Yorkie mix) to Petco to be groomed since 2011 when I adopted her as a pup. I used to go to the store in Providence, RI. Groomer ** was FANTASTIC. This past Wednesday (03/25/15) I took my dog to the groomer at Petco in South Attleboro near my new home since ** is no longer with Petco. From start to finish I received nothing but the absolute WORST customer service EVER. I dropped her off and the woman ** couldn't have been more miserable and rude. She told me it would be "at least four hours."

As a loyal customer of yours for many years I was discouraged to find out what happened when I walked into your Petco store number 2776, location Wareham Crossing, 2421 Cranberry Hwy, Wareham, MA 02571. I went inside the Wareham Crossing Petco on 03/24/15 to look at fish, I noticed that the koi fish was sick, by the way it was trying to swim and I could see how it was having a difficult time breathing. Also the little fish next to it was having a hard time as well.

My kids bought me a fish tank for Christmas. I went to Petco and they sold me the rocks, a decorative rock, the little statues and the fish for the tank. My fish were dying one by one. After taking many water samples, they told me my PH was high, so they sold me a ph lowering product and more fish. The fish still kept dying, so I googled tanks and found out the "rock" they sold me for the tank was sandstone, which is deadly for fish. So sandstone was taken out and the tank water stabilized. Petco sold me more fish. This time, the fish they sold me had "ich" a parasite. It killed, not only all those fish, but my children's other fish in the tank. Every fish DEAD. Petco took no responsibility. Customer service stinks. Now I have an empty fish tank infected with ICH water and have wasted over $250.00 on this gift my kids gave me. PETCO sucks! I will never return!!!

I went in Monday 3/16/15 and was wanting to get some mealworms. So I went over to the reptiles and I found fruit flies and super worms. My lizards are too small for super worms but I decided to have a look. In a container of 50, literally only a few were alive. And I checked other containers cause I thought maybe it was just that one but no... it was every single damn one. And yes, I’ll be mad if the bugs are not taken care of because my animals are going to eat them. So I asked a person where they keep their mealworms. (Also bad customer service) they pointed across the room and said over there. Like ok? Don't show me? And so I went across the store and was looking and I couldn't find any. And then I saw a small fridge. Opens it and it was waaaaaayy too cold for feeder bugs. Found the mealworms and looked through some containers. Still was way disappointed. Got 500 but literally seemed like there was less than 300.

It's a Petco brand, the bedding claims to be safe for small animals, and dust free on the bag. It also pictures small mammals on the bag. I purchased this bedding and my hamster from them 3 weeks ago. My hamster died today, I returned to Petco and I was told it most likely died from the shavings I used. It can kill the hamster because the dust can suffocate them. Their online product description states that it is "Dust-free to protect delicate respiratory systems". There is a footnote on the bag that in the state of California this dust causes cancer. Whether or not it is what killed it, this product is unsafe for some small animals. And not labeled correctly.

I purchased a $700 Sun Conure from Petco. During the week that I had him, I noticed that the parrot was sleepy most of the day, so I followed Petco's sick animal policy and brought my bird back to the store for vet care. I wanted what was best for the bird and bonded with him greatly so when told I had to return the bird in order to have the bird checked by the vet, I was apprehensive to return him. I just wanted Petco to treat my bird not completely take away my ownership rights to the animal by doing so. I was not allowed to be involved in the bird's care.

I have been a loyal customer of Petco for over 10 years, buying no less than 2 bags of cat food and two bags of dog food a month averaging 80.00 a month. I used to receive coupons in the mail for percent off regularly all of a sudden that stopped. And I began calling to no response at all, long wait times once I was on hold for 45 min and still no one answered. Finally someone answered, I could not understand them because they did not speak English very well but all I could understand was email and when I asked repeatably for his supervisor I finally received someone who spoke a little bit better, and was told they don't mail anymore. They decided to cut cost and discontinue coupons and only send email. I explained they did not have my email and was told the company created one for me. Needless to say if I didn't create it then I don't know about it this man failed to see that as a problem.

Our dog was immunized with the Rabies vax in her neck at the Scottsdale location in January 2015 and has had a horrible reaction to the vax. She has lost all of her fur halfway around her neck and two vets have said now that the fur will never grow back! Shame on you when vets say you only vax in the hind quarter and now our 1-year old dog looks like this!!!!

I was discriminated today by Petco employee and manager at Petco San Ramon, CA today. I wanted to buy Goldfish and as soon as they learned that I need them for our New Year celebration and it is our culture to buy some, they stopped their service to me. They have no right to discriminate people because of their culture.

Sunday morning, and I was standing in the reptile lamp aisle, getting a replacement heat lamp, as the manager strolling down the aisle asks if I needed help, she continued walking on and I stated “actually yes, I need small crickets”. Her response was then "well they are all right up there" pointing to the pre-bagged qty. between 20-30 crickets above on a shelf......ok? Well I responded with "I actually need small crickets, only 6", she bagged them and handed them to me, I said “thank you” and she said nothing in return , didn't even look at me. I shop at the store plenty of times and see her a lot, she is mean looking and never seems to be in a good mood, and I know some people can just "look that way”, but she also acts that way and being a former pet care manager at a bigger pet retailer, I know what is good customer service. She puts her store to shame!

Today I witnessed a Petco employee attempting to groom a dog. He was trying to cut his nails and the dog pulled his paw away. The employee then started smacking the table and then pulling hard on the dog’s leg. The poor dog was panicking and trying to get away. The employee just kept pulling on him. I told the manager and he said “I'll try to say something to him.” I've spoken with the customer service line and hope that they will do something about this employee. He should NOT be anywhere near the animals at that store. This video was taken on 3/1/15 at approximately 5:20pm at the Petco on Roswell Road in Buckhead in Atlanta, Georgia. The video has been shared over 15,000 times on Facebook as well on Twitter. Their response was a standard one.

I walked in the Petco in Hendersonville and it was very beautiful inside and I love all of the things they have, then I went to go look at the rodents and their cages were filled with poop! And it was just over crowded! And I went to see the rats and they didn't have room to move around at all! And the ferrets cage was so small! They need room to climb! Then I went over by the fish and I couldn't even get that far, I seen a 30 or 40 gal tank and it had to had at least 5,000 or more goldfish in it, they might be feeder fish but they need room too! And their angel fish didn't have any room to move. I went by the reptiles and the thing that caught my attention was the sweet baby ball python, I walked up to him and he came out of his cave thing and I almost started crying, he had so much stuck shed and there was bright red paint all over him! Why would you put paint on a snake? And the poor ball python was so skinny!

I have been going to Petco for years using their store for dog food, biscuits, clothing, etc... as well as ordering online for my 3 dogs. I ordered a bag of food online because I would be getting FREE shipping. The very next day, I received an email confirming the delivery; however, I noticed the pricing was very different. When you order online, you can check off the box to "Apply Pal Reward" if applicable, which I did. I assumed that Petco knows AT TIME OF ORDERING if you have any Rewards or not. I mean how can they not?? So I assumed I had none.

I have been seeing way too many Petco's neglecting Reptiles, they are overcrowding in Tanks with Baby bearded dragons, and Leopard geckos. The tanks are not Heated properly, the sand that they use as Substrate is Not Sanitary, or healthy. There is even a video of Petco that threw away a live baby Iguana. This is Cruelty in its most disgusting manner. It needs a overhaul of how Reptiles are housed, Chameleons, and Water dragons that never have enough humidity, and sorely lack space for climbing. This needs to improve immediately, and it needs to be reviewed and changed to allow proper growth and health of these beautiful creatures. Please make necessary changes, and Educate the Employees to give proper Reptile Advice. Correct lighting and diet information. If the set ups were adequate and they were not allowing baby leos and Dragons to perish under their care, Petco would be GREAT pet store.

I have been using Petco Grooming services for the past 2 years and their service has been declining rapidly since. Today was the last time! Let me back up...... Last month when I took my puppy for his grooming they did NOT do the "expression" which caused me to have to take him to a Vet and pay extra to get this done. Yesterday when I took him in, I explained in detail what I needed done including nails, "bum" area trimmed and the expression. I didn't care how much it cost because it was vital that his nails be cut. I also explained to them that he has been traumatized with his feet due to past experiences and that it would required a professional. They said no problem. When I picked him up, the manager was very rude and told me that my dog was unruly and needed training. She said that he would not cooperate and that they could not trim his nails. She also said that every time they tried he would pee on himself and they had to re-bathe him.

Receive so many emails from Petco with Promo codes. At the end of the transaction they never work. This will be the last time I attempt to shop online. Not only does nothing ever work, the representatives that you call to speak with will waste your time even more. Petco - figure out how to advertise your promos and invest in better customer service! The whole process is so frustrating! I'll find my pet supplies somewhere else!

I placed a recurring order on 2/3/15, and the system asked when I wanted the order to ship. Since 2/3 was an available date to select, and I wanted to get it before heading out of town, I selected 2/3. I received an email on 2/4 stating my order was being processed and would go out shortly. Since 2/3 was an available ship date, I thought the shipment would go out on 2/4. When I did not receive notice of the shipment, I went online to check the order status. The website is confusing, as well as misleading. I finally opened a chat session, and asked the person about the status of the order. Her response was that the order would be received 3 to 6 business days after shipment. My reply was that I was not questioning when I would receive it after shipment, rather I was trying to find out when it was shipped. Again, her response was that they had 3 to 6 business days.

Spokane Wa. Petco at Division and Francis. I have been using Petco for around 3 years at this location, averaging about $50.00 in purchases per month. I purchased some dog shoes last year. They were too big, so the next time I went back I exchanged them for the small. This was the size which should have fit according to the package. They did not. The next time I was in the store I noticed the display was gone. So I had to wait until next season, which now has passed the 6 mo. return policy. After complaining to the manager, she made a phone call and said she would be able to return $9.00 of my $39.00 plus tax purchase. She made me fill out the form and then gave me a gift card for the store! I told her to give it to someone who adopts a dog. I'm very displeased, and will not be shopping there anymore. I hope management is happy screwing a customer for $40 at the expense of $50 each month. JERKS!!!

I have many many many concerns on how your reptiles are kept. First off chameleons DO NOT understand glass, it stresses them out and they end up dying from it!! Bearded dragons need room to move around a 1-by-1 aquarium - with 10-15 bearded dragons in, it is NOT accepted!! Leopard geckos need to be separated by gender because if a female become pregnant and doesn't have a place to lay eggs, she will become egg-bound and die!! Smaller leopard gecko NEED to be separated from adults!! The leopard geckos also NEED calcium, they are way too skinny!! RESEARCH THE REPTILES BEFORE YOU GET THEM. IT'S AWFUL THE CONDITIONS THEY ARE IN!! After being at the store, I went home and played with all my pets for hours!!!

I placed an order for repeat delivery on 1/17/15. This order was processed and I received an email confirmation that it was shipped on 1/19/15. It is now 1/29/15 and I haven't received the order. Tracking info from UPS states the delivery label was generated and the items were ready for pick up, they were never sent out from the warehouse so they did not actually ship on 1/19/15 at all. A phone call to support generated a "new" order for replacement, it will take 6-10 days for delivery after the new order is in the system. In the mean time, I have the next repeat delivery scheduled to go out in only a week. If that one actually ships on time, I may receive it before my first order!

Disregarding the terrible uneven grooming PETCO did and how rude they were to me because this was the least of my concerns, I would suggest that no one ever bring their dog to be groomed here. They cut my dog's ear and it was so swollen and infected he had to be put on antibiotics. He came back from the five hour long appointment shaking. Terrible.

I went to Petco in Eastpointe MI on Gratiot Ave. I was considering taking my New Yorkie puppy there for a haircut. Before making an appointment I decided to watch the groomers. The poor dogs!! The groomer looked so angry as she pulled and tugged on the ears of a Cocker Spaniel. It was horrible to watch the abuse. If the owners only knew they wouldn't leave their dog there. After seeing this my puppy and I will do our own haircuts. The groomers need to be fired and find a job they enjoy. Owners watch your pet being groomed so they won't be abused!

Petco has been selling assorted plants labeled as aquatic or not labeled at all, sitting in a water tank with filters. It is to my knowledge that any plants sitting in these tanks should be aquatic. I had recently purchased a potted assortment with 4 plants inside for $6.99, another potted plant for $4.99 and put them in my aquariums. The large assortment had a label with the names of the possible plants in the pot.

Every time I take my dog in it's a different price with every person who does the cleaning. The last time it took over five and a half hours because they took every one ahead of me plus he cut my dog's paw nails too short therefore cutting the paw to the quick, and trying to hide it from me while I was standing there waiting for my dog because it had already been over five hours I had waited for my dog. When I asked what he had done he said he is putting an antibiotic cream on her and I asked why he said he got too close to the paw. The dog was crying I told him to stop and he wouldn't. I get charged more than my friend's dogs that are three times the size of my small 15 pounder. They say they "work on commission" "some people tip better than other!!!" Are you serious!! Beware.

Groomer had specifications on what I wanted prior to cutting my dog's hair, but decided to give my dog a puppy cut opposed to the trim only I requested. Groomers reason was because my dog couldn't sit still and caused her to mess up. Incompetent.

I placed an order for live crickets and a dry blend food on Jan. 6th. It was submitted without a problem. I usually receive an email shortly after my orders but didn't this time. I didn't think much of it but started to wonder where my order was on the 9th so I called customer service and spoke to someone who told me my order never went through, must've been something I did wrong so I placed the order with her. I even said to this woman, "Now, I'm not going to get a double order right?" to which she replied, "No because we never received the first." I did end up receiving two orders and all together got charged a little over $97 in 5 different increments from my account. I called customer service again, understandably angry, and wanted to talk to a manager. He was rude and it was very obvious he did not care.

Petco in Omaha Nebraska on 72 and dodge is going down hill. They sold sick aquatics that do not survive a few days. When asking for help and answers, nothing was provided. How could you not care, you are sending home something in its death bed that will make people sad. The environment is not friendly like it used to be and there is obviously a lack of care by some employees. There are still a few good ones and I hope the others can remember how to follow in their footsteps.

I purchased Petco's ear cleaning solution (Petco Ear Cleansing Liquid for Dogs) under the impression that I would be able to return it, should the item not work. After applying it on my Cocker Spaniel puppy's ears for a week, the item made her condition worse, as it left her ears scabby and oily. I figured I would return the product given it is labeled "100% Customer Satisfaction Guaranteed."

I'm not really angry but very, very, very, very dissatisfied. I brought my 20 month old Yorkie for professional grooming for the first time. I have been doing the grooming myself in the past. I paid $ $36.00 instead of the $41.00 they originally quoted me. My Yorkie has never look so awful until after they groomed him. His cut was so crooked & uneven. I'm never going back there. They probably felt bad that they lower the price. I do a lot better job than them & I didn't even train for it!!!

My visit to PETCO to purchase feeder rats resulted in what amounts to nothing less than a coercive disclosure of personal information. I was required to not only sign a document, but include my phone number and address certifying humane treatment of animals. While humane treatment of animals at face value is an obviously noble cause, it is NOT the legal imperative to create policies requiring signed documents to verify this and this disclosure of information does NOT affect humane treatment of animals. It is already illegal to mistreat animals and the only reason a corporation would require signing a document like this is to extract consumer information by using the fear of possible incrimination as a crowbar. This practice is a more pernicious form of consumer data mining. If I don't have to sign a form certifying that I won't run over people in the PETCO parking lot, shouldn't have to sign this. For establishing itself as presumptuous and insulting, PETCO has lost a customer permanently.

Petco has a special deal with Chase to credit me 6pts for every $. I ordered $114 worth of Cat Litter to pick up in the store because they want $158 to ship. You can't order online and pickup instore so I get cheated out of my points.

I attempted to place an online order at Petco.com for a Kaytee ferret cage. It was already on sale, there was a promotion for $25 off $100 or more, free shipping at $75 and I had received a $20 gift card for signing up for their repeat delivery service. So when all is said and done I paid $69 out of pocket for this cage. Now firstly, I couldn't complete my order online. They were having some sort of technical problem, so I have to call their out country customer service. She was very nice but I'm a hurry to get me off the phone, so after 45 minutes of a frustrating language barrier, my order was successfully placed on Dec. 9th, after a few days my shipping label was created. Then 2 weeks go by, with no movement. I was understanding as it was Christmas and people are busy so I wrote an email asking about my order.

I ordered a wireless pet fence on 12/31/14 and paid extra for two day shipping because I needed this asap for my dogs. On Friday 1/2/15 I tried to track my order just to find out that it had been cancelled but they had charged my credit card on 12/31/14. I called the contact # provided just to talk to someone who could not speak a lot of English and had no idea what was going on. They still have not refunded my money to my account. I had to go and buy the fence somewhere else while they have $400 of my money. I will never buy anything from them again.

Although the fish seem fairly healthy and reasonably priced, I do not appreciate being grilled by the salesgirl who was only moments ago discussing boyfriends with her coworker. I have been keeping fish longer than she has been alive and do not need her to ask me questions like "How big is your tank, how many fish do you have, how long has the tank been set up? etc." I get that they are trying to convey that they care about fish. What happens if this girl deems me unsuitable to care for a fish? Will she refuse the sale? It's a kind of silly business model to pester your customers if you ask me.

I came to this site because I had a complaint for Petco.com but after reading the reviews about the lack of care from Petco employees my complaint is minuscule. Petco, please, please, please make sure the people you hire are there because they love animals, all animals. Our pets are part of our family and we want others to treat them kindly and lovingly. Our pets can not speak for themselves so we must. If you can not, will not or do not protect our family members then we have no choice, we can not, will not and do not want to patronize your company anymore.

On 11/28/2014, I found a great deal for dog beds for my two dogs for Christmas at Petco.com. I received a confirmation email saying that the beds would leave the warehouse within 5-7 business days. I had not received a shipment confirmation by 12/10/2014, so I called customer service. A lady with a thick foreign accent said that she would look into the matter and I should receive a shipment confirmation by the end of the day. I received an email from customer service with an inquiry number but not a shipment notification. I called again on 12/12/2014 and was told that they were trying to coordinate with the manufacturer and should hear something soon. I asked repeatedly if the beds will get to me by Christmas and never received an answer, just that I should hear something soon.

I have been a faithful patron of my local Petco since their opening in Greenwood, South Carolina. We have three different animals we shop for, at least once a week. The store inserted a flyer in my shopping bag a few weeks ago advertising pet photos with Santa on Saturday, December 6 from 1pm-4pm. These photos were $9.95 and the proceeds would benefit local pet charities. I thought this would be a nice keepsake for our puppy's first Christmas and a good deed for our community all in one. We had planned on getting two of the photos.

I called in the middle of a Thursday to see if I could drop my puppy off for a nail trim... The girl said walk-ins are welcome.. She said it is better to wait to get the bath and the nails done, it is much cheaper... So I took the next appointment which was 09:30 am Sunday... It is 11:45 and the dog is still wet and not ready... I spend a ton of cash there. They just lost me... I will go elsewhere for the major inconvenience... I had a appointment for dog training she can't make now..

I took my white rough-coat Jack Russell Terrier into Petco Grooming and asked them if I they could use Bright Whites Shampoo on her. They said it would cost $6.00 extra to use Bright Whites Shampoo on her. I told them I had brought my own Bright Whites Shampoo (which I had purchased at Petco). They said they couldn't use my shampoo, but had to use theirs. I told them I was NOT going to pay $6 for a couple of tablespoons of shampoo. The Manager of the Grooming Salon sat there and smirked the whole time I told her what I thought of her policies, and I asked for the Manager of the Petco Store. The best she could do was offer me a $4 off coupon for shampoo so I would only have to pay $2 extra... REALLY? You are paying $35 -$40 for their grooming services(?). Why should you have to pay extra for shampoo? I left the store without having my dog groomed. I WILL NEVER STEP FOOT IN THAT STORE (OR ANY OTHER PETCO) AGAIN. I work in the Sales Dept of a large Fortune 500 company; and if I treated our customers the way I was treated at Petco, I would be unemployed!!! I truly hope they go out of business in Kent/Brimfield OH. They certainly do not put their customers' wants and needs first. They are nothing but price gougers!

I adopted a cat and then another and found I was very allergic because I had too many cats at that point. I was told I could only return one, not the other. I could not easily catch the one they said to return. I put my foot down and said my allergy was killing me and then the lady relented and said I could return the one I could easily carry back. I was in such a bad state by then, I had to call my allergist’s emergency number.

Awful business to deal with online. The only access you have for questions about an order is a call center in the Philippines. The people who answer the phone speak marginal English. The phone quality is terrible, there is always a lot of background noise and the customer service rep is generally clueless about your problem. There is no way to contact anyone based in the US. Most recently, I had an order for the live saltwater that UPS tracking to have made it to my local distribution center, but no delivery was scheduled. When I called UPS about this, they told me that Petco requested the shipment that I had paid $350+ for be returned to them. I couldn't get a straight answer about this from their Filipino elves. This fish were replacements for those that were DOA, or died within 2 days of delivery. My mistake was probably expecting them to honor their 30 day guaranty. I only ordered fish from them online because my local Petco aquarium dept. was closed for remodeling. Do not order fish online from Petco. Their fish are generally in poor health and their customer service is worthless.

I signed up for puppy training and had to submit a litany of paperwork proving all my vaccinations and shots were up-to-date. However, Petco offers a FREE playgroup to ANY puppy under 6 months old who just walks in off the street. The playgroup is part of the socialization of the paid puppy training so it was mandatory to attend. My 18-week-old puppy is now VERY VERY sick. He picked up something last night from one of the rogue puppies who was "trying out" playgroup.

I wrote this message on Petco's Facebook page, verbatim then they marked my comment as spam. hidden from other Facebook users.

Around S.W. Florida Petco is known by my local Saltwater Fish Club is known as Deathco, I have lost over a period of several months around two hundred dollars worth of fish. They have dead and dying fish in their tanks that share the infected water. They have no guarantee whatsoever and if you call customer service you get people in the Philippines that can barely speak English. Make your purchase there and take your chances that the fish will live even two days. The losses they have there are incredibly high according to other members of my club. I realize I have been an idiot to continue to buy saltwater fish at Petco. Moral of the story is I am DONE. Never again.

Long story short, years and years ago, my husband and I lost our Cat, Beautiful blue eyes, pure white, he was AMAZING! Ever since that, we had been on the lookout for a DLH Cat, with blue eyes. Well it just so happens, I was running into PETCO for some Fish for my lizard AND THERE WAS A KITTEN! Yay kitty!! So I asked to see her, she came to me and appeared to have kennel cough. The litter boxes hadn't been done for what smelled like days (something that is very common for cats who are locked up all day everyday with other cats) no big deal, she was BEAUTIFUL, So I asked if I could buy her, I was told I had to wait for them to find her paperwork. 15 minutes later, they said they were unable to find it because it wasn't in the normal spot.

I went to Petco, the one in Lewisville on Main Street. It was my first time going there. I usually go to Petsmart but this was closer. I go in and the store is gross. Only one person working there... unacceptable. Then I go get some meal worms and wax worms. I paid $6.99 plus tax for this and I got a 50 count of meal worms along with the combo. I get home, start to feed my gecko when the wax worms smell awful like death. I open it and at least 10 or more of my wax worms are black like fried on a grill black. Some are limp black and oozing stuff out. This is unacceptable. I never have this problem at Petsmart.

Petco sells your personal information to late night survey callers and who knows what they do with the info because they are n o t ethical and even when you block their call, they claim to be "ssi," they call from another number. B e w a r e of shopping at petco....do n o t use their rewards program... You will get harassing phone calls from a number saying call from ssi...and you will get them at night... I blocked the no. After the third call at 7:33 pm, then they called from another no. At 7:57... They demand you tell them about your shopping experience with petco and tell you when you shopped there... Petco cannot be trusted with any type of your personal information.. survey is devious, and harassing. When I tried to report the incidents to the manager of petco in redondo beach, ca mike ** .. He was not interested in hearing it, said they are just a store and hung up on me.

The manager of Escondido PetCo. I am just wondering if anyone has looked into how many people have stopped working and shopping after Charlie took over the store in 2011. I know of at least 2 people and the same people that use to work there are gone. Fire him already!

I brought my Maltese Yorkie and Bichon to be groomed to the Fairfield CT Petco. The first time was fine although the dogs were a bit itchy when we left. The second time, May 23, they started itching uncontrollably. We thought maybe the shampoo was too drying, or the Frontline irritated them which it never had. This got progressively worse. Took them to the vet. They caught sarcoptic mange. They are miserable. Never mind the $900.00 in treatment for them and the doctor visits for us. Yes, it is contagious. And the never ending cleaning of the house. This will take about 6 weeks to clear. Needless to say, I will never step foot in a Petco. No outcome. They wouldn't even talk to us until we gave them the dates even though they have the records. Corporate said deal with the store. This is horrendous. Nothing has been resolved. Next step is the health dept.

I have shopped at Petco for many years and started going to the new Nampa, Id store out of convenience because it's closer. I buy pet supplies and had recently started a couple aquariums (new hobby). I did buy my aquariums and everything there which was not cheap. I went in to purchase some fish and there was a dried up Oscar on the floor so I let the female at the register know and she said she was just in there this morning and there wasn't. I looked at the oscars and they were all mixed in with cichlids (about 15 large fish together) in what appeared to be a 10 gallon aquarium! She came back there and said "oh he must have jumped out AGAIN", the top piece was not closed all the way. People, even the poor fish there want to commit suicide! The Bettas were all stacked on top of each other so their air holes were covered! They all looked so sad.

I go to the Petco in Clermont FL on a regular basis and we bought one of our 8 birds there, a green cheek conure name Lola. She and her sister who we bought Lola to be a companion together are forever bonded. There are 2 identical birds at this store, and have been there almost a year now. They look unhealthy, bored, condition. Their tails are a ratty from being picked at from boredom. They need love, an affection for some part of the day. Even at a pet store, someone needs to spend some time with them. They are very social birds. I feel so sorry for them and today I left the store crying. If I could take them home I would have, but I have 8 to divide my attention to, and they all need love and affection. These 2 are not getting any of it. I would even volunteer to go in everyday and socialize with these 2 just to give them a glimpse of what life outside their cage could be like with some love and affection. My heart is broken, and I can't stop thinking of these 2 all alone every night, with no one to love them or hold them, talk to them, play with them... etc.

I just start a fish pond and went to petco for some fish and supplies. Bought several fish and food, started my fish pond. The fish department person did say some would die in the first week. He did not tell me they sold me diseased fish. I went back because all my fish had white fuzz all over them. Petco told me that that batch of fish was bad, sorry no refund. I bought fish treatment and some fish (stupid me). They put all the Koi and fish in same bag and before I got home the Koi ate all the little fish. Again I went back to complain, again no refund just "we are sorry." DONT BUY FISH FROM PETCO.

I worked at Petco for less than 3 months and recently quit! The groomers called me a complainer and the Managers as well. Why? Because I did complain. Dirty water bowls, dirty kennels, Dirty floors, Equipment to shave the animals not disinfected! The dog baths were done so quickly that the dog is not really bathed properly! So that they can have a fast turn over of dogs to get high commissions! I believe this is a problem at most Petco grooming salons.

I was buying a small bag of Wellness dog food today. The price on the shelf was $22.99 at Petco, which is quite a bit more than I normally pay, but I was in a hurry and the store is close to my home. I got to the cash register, and with their "fee" because I'm not a rewards member (and never will be) the amount was $26.99 with taxes. Crazy. I went down the road a few miles and paid $17.90. Dog chews: same brand and quantity, $5.00 more at Petco!!! That's a HUGE difference. Petco, you should be ashamed! Imagine how much they are making in inflated prices. Why do folks shop there?

I was leaving Petco and an employee yelled at me, calling me ** Boy and giving me the middle finger. He also followed me to my car in an attempt to do harm. I think the guy should be fired on the spot.

To summarize the past few months please see the attached email that I wrote to Petco in March. I have yet to receive a response from them. My mom has been writing back and forth to the insurance agent that Petco assigned and I feel that I'm just getting the run around. How does a $50 grooming bill turn into an almost $7,000 bill and my dog leaves with a bad haircut and his HIP DISLOCATED! It's alarming what one finds after doing research on PETCO

I'm a former employee, and I didn't realize what a joke Petco really was. They rip off their customers, they don't do anything to try to make any of the pets safe, healthy, or anything they advertise to do. But the biggest issue I have with them is making me jump through hoop after hoop to get my employee information. Like my paystubs and W2. I was fired in February of this year and now it's March 23, 2014. Nothing. I have called HR about getting my W2s and they always tell me the same line. They don't listen to any of my questions or requests. I'm getting nowhere with this. Then I called my ex Petco employer, and spoke with my ex GM, as well as the assistant manager. They said there was nothing they could do for me.

On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues at the time we dropped her off. Within 35-40 minutes from drop off time, Petco called and said we needed to pick Bella up, as she was having trouble breathing. We arrived at Petco within 5 minutes & took straight to vet, where Bella could not be revived. The necropsy results say that her lungs collapsed due to a lack of oxygen! She suffocated. Petco has refused to allow me to see the employee statements describing what happened and say that same are confidential due to possible litigation. I simply want to know what happened to my dog in the short time she was in Petco's care. If it is something that could be prevented, then I would ask Petco to train their staff accordingly or do not accept breeds that they cannot care for... i.e., determining the signs of respiratory distress. I just feel that I have been lied to again and again then pawned off to the insurance carrier who is rude and horrible!!! I haven't made a claim. I just want answers.

I always buy dried food from the Petco near me but a lot of times they run out of the Smartblend Indoors that I feed my 5 cats. One day, I decided to stock up on some and order 3 16lb bags of the PO Smartblend from Petco.com. One of the bags arrived with worms in it. It cost me $22 dollars and I was so scared for my cats I ended up tossing the bag. I wasn't sure if I could return it to the Petco store or not since they don't carry it most of the time and I tried for a month to get it. I was very disappointed.

I took my dog Chloe to get groomed at the Petco in Stockton California on Pacific Ave. The groomer took a chunk of skin from my dog. She didn't call me or let me know. I will never take my dog back there ever.

After tweeting the same photos I posted here (with Petco hashtag), I was contacted about the tortoise and gave PETCO pertinent info. The regional manager is going to the store tomorrow to check on things, and the next day, the store manager called me to let me know the tort was taken to a vet for a trim and was given a clean bill of health - except for being overweight. Still sad it took this shove for these "experts" to care for the tortoise, but happy they responded and rectified the problems.

So, I had been waiting for months for the Petco to open up in Green Valley (AZ) and when it finally did, I was not only disappointed, but just saddened by the state of some of the animals. The condition of the fish was outright deplorable. My first problem was that they had placed an oscar (a South American cichlid) in with a tank of African cichlids. The poor guy had developed fin rot and I was willing to take him home just to nurse him back. However, the salesperson recommended against this. You know it's serious when the salesperson tells you not to buy the fish. My main issue with this place is that 90% of the fish were either sick or dying or had ick. Of course, I was told that the fish were sick because of water issues. C'mon Petco, get your stuff together because there is absolutely no excuse for you to make fish suffer (even if they are fish).

Not very happy today. They should do something about the Betta fish. Little containers and probably they don't even feed them or change water. Very sad. I went today to buy some stuff for my Betta (I have him in a 5.5-gallon tank). I was thinking to get another Betta and another tank... While I was looking at the Bettas, I noticed some of the Bettas were dying. Of course I found one already dead, like 4 or 5 Bettas dying in the little containers. Petco, if you are not going to have them in bigger containers at least have them to have more water in the containers, clean water and feed them.

A female Russian tortoise at the Plover Wisconsin location had claws so long that they curled beneath her feet and made it difficult for her to walk. There was little substrate for her to dig (these are burrowing tortoises) and help wear the claws down, and everything in the tank, including the plastic floor which was mostly exposed, was too smooth to help her keep her claws in check. Usually, these don't need to be trimmed, but in cases where they are in a poor enclosure such as this, they do need care! I suggested to an employee that they put a piece of slate, a flat rock, or an overturned ceramic tile in the enclosure to help wear them down, and she told me she had to follow "PetCo pet care policy" and it's not allowed. I said I doubted they advised to neglect tortoises, either though.

I brought my two cats who are indoor cats to Petco to be groomed. A few days later, I noticed the cats had fleas. The cats got the fleas from Petco in Plaistow, NH. The cats are taken to our vet for check ups and they never noticed any fleas on them. After bringing them to Petco, we have a flea infestation. Not happy about this. The manager is getting a call from me tomorrow. The groomer, so they say that they are groomers, never once said anything about the cats having fleas. That is because they got them from Petco. My cats are pure white, so if they had fleas, and I know they didn't, they should have noticed them and said something. Never bring your animals to Petco for a grooming, as they will come home with fleas. I am not the first to say this, as one of my friends brought her dog to another Petco and ended up with fleas also.

I went to the new store grand opening weekend in Paoli, PA. I went on Sunday, September 21 looking for a good quality wet store brand cat food. What I found was that the food contained starch and was 40 cents more than where I currently buy my food. While there I decided to look in on the kitty they offered up for adoption though a local agency. This kitty named Autumn was in an enclosed kitty condo. It had individual units or cubicles for food/water, living space, and litter space. She was in the living space with no access to food, water or litter as the adjoining sliding door was firmly closed.

Recently purchased two small birds from Petco in Duluth, MN. I was told by 3 people that the birds were vet checked before they got to the store. As I have a child care home, I asked for a paper to send to my licensor to confirm this check. They did not have one, but guaranteed me they were clear. I then make an appointment for my vet and find out it will be close to $200 to have them checked for same thing Petco claims they were clear of. I then get the name of the company which provides Petco with the birds. They too will not provide me with something that tells me they are clear. This is false advertisement. I do not want to bring the birds back but not sure what to do.

I placed an online order on June 24, 2013 and received confirmation. I also received two email messages that my order was in process and that the items would be shipped in 5 to 7 days. On June 27, 2013, I was informed that my order was unilaterally cancelled by Petco. I received this information only after I contacted Petco.com for my order status. I never received an email that the order was cancelled. I suppose that Petco.com expected me to forget that I had placed the order. This was my second online order with Petco.com, and the second time the order process ended badly for me. I suggest that customers stay away, or you'll be disappointed as I have been.

I took my dogs to Petco to be groomed. Firstly, the groomer did not seem to have great knowledge of the specific cut required for a Maltese or a Poodle mix. She proceeded to tell me that the dogs were matted and needed to be completely shaved. I protested letting her know that I disagreed with her as the dogs were running around outside before we got there. The dogs are groomed every month and I am concerned as they have never been shaved that way before. She assured me that she would not trim low, yeah right!!

After getting my Golden Retriever groomed on Monday, she was listless and feverish on Tuesday. Wednesday and Thursday, she was a little better, but would not allow us to touch her back. After going to the vet, we found that her back was covered in sores and scratches which the vet said were most likely from the groomer. The next day we went back to the location to discuss this with the groomer and get reimbursed for our grooming service and, preferably, the vet visit they caused. After talking to her groomer, Billie, she said it was not their fault because they did not trim her back, only washed.

My daughter had a female rat that had 16 babies and she tried to give them homes. She would handle them daily so they could be adopted out as pets and not feeders. She had some she couldn't find homes for so she called the Petco in Naperville, Illinois to see if they had room for adoptions for pet rats. The manager told her she could bring in four of her male rats and a habitat and he would put them up for adoption and not sell them as feeders. They said they would call her and let her know when they were adopted out. A couple of weeks went by and she went into the Petco to see if they had been adopted and there they were in the glass tanks for sale along with her igloo. She asked the manager and she said, "Oh, they were just adopted last week. All 4 of them went to a family that adopted them." Liar, liar.

I was walking around Petco when I looked and saw that one of the baby cornsnakes had this massive gash on its stomach and its back was broken. On top of that, worms were eating at its wound! I flipped out. One of the store employees told me that another employee had shut the cage on the snake and cut it almost in half but that it was still living (to my astonishment). She was all, "Oh yeah, those worms shouldn't be in the cage with it. That's not good." Not good?! What kind of neglect is this? I asked her if I could adopt him and nurse him back to health (I couldn't stand seeing him in those living conditions) and she said sure, for a $5 donation. It's illegal to make a customer pay for the adoption of an injured animal. I was so pissed I just gave her the $5 and took the poor cornsnake home and am now caring for him lovingly and trying to nurse him back. Never will I shop at that horrid place again!

I brought my 6-month-old, 5-pound Morkie to get a trim. When I went to get my puppy, it was shaved. It's February and I live in the north east - who shaves a dog in the middle of winter? I had to bundle her up. She is still cold and refuses to go outside to use the bathroom. I hope it does not take long for her hair to grow back.

Over the course of quite a few months, the Carbondale Petco in Illinois apparently suffers from a mix of incompetence and understaffing. First bad encounter I had were questions about a beardie and its habitat. I asked somebody for help and they directed me to their store manager, Lynn. The person who was apparently a random hire had no clue on how to handle anything, then gave me the runaround on answers and then answered her cell phone while talking to me. I asked for a corporate number and she said I'd have to find it myself then walked off.

Please disregard previous nasty review. Sorry for the cancer remark. I do not ever wish cancer, on anyone! Sometime on Thursday, I finally received a phone call from Petco. The woman stated I would get a refund. I will, however, never use or place an order with Petco.com again. When shopping at our local Petco here in Franklin Square, NY, I never encountered any problems but online - it's terrible! Thanks to Justin at the Franklin Square, NY store for listening.

I ordered online at Petco.com. I never received the order! Invalid tracking number package is lost in New Jersey? Damned imbeciles who do not speak intelligent English and gave me the runaround. They are incompetent, cancer-ridden, foreign fools who are outsourced - not Americans. I want my order. I intend to file a complaint against them for stupidity and incompetency! Petco.com can kiss my **! I want my order!

At lunch, I stopped by this Petco at 4030 N MacArthur Blvd., Irving, TX to purchase one item for my pet. The sales associate did not know where the item I needed was located and the both of us were wandering all over the store trying to find it. I told her I did not have time to do so and she ran off to find someone to help me find my item. No one came. I searched on. More than 5 minutes passed and I went back up to the front of the store. Finally, we went back and found my item. I also bought a Manager's Special item which was supposed to $1.50. I was in such a hurry by then. When she rang it up, I did not notice it was for full price of $3.29. Once I left the store I did notice when I looked at my receipt and called to let them know they had overcharged me and that I would return in 45 minutes, at my inconvenience. The sales associate said she would check with the General Manager to see what they could do to make it up to me.

I went to the Petco in Gravois Bluff in St. Louis County, MO. I went over to the ferret cage and it smelled terrible like it hadn't been cleaned in a long time. They had a bowl of stuff they said was mush that looked like it had been pooped in and smelled as bad. The ferrets in the cage were too old to eat anything like that, if that is what it was supposed to be. The litter box was totally full. They took it out and did not replace it. I guess they were supposed to go where they slept. I went to the saltwater fish, was going to buy one, but several of them were dead in different aquariums. I walked by the lizards and several had no water. The Water Dragons' dish had maybe a quarter inch where it should have been full as they half live in water. When we brought this ferret cage to the attention of the manager, I believe Pat, all she did was remove the litter box and did not replace it but did nothing to clean the rest of the cage. I used to shop at this Petco, notice that I said used to, because I won't anymore and I will inform all my friends not to shop there and to tell their friends.

I contacted Petco back in May 2012 when my dog got her face caught on a pen I bought from Petco. I sent in the first paper, the vet gave me (bill). I was told that it would be looked into. Nobody has called my dogs vet, and the only thing I had heard from Petco was asking for my pal's number, which I emailed a few times. My dog had to be sedated three times to have her eyelid repaired. I would like address where I can mail a copy of the vet bills and the report from the vet, so this matter can be taken care of. Thank you.

I have a local PetSmart and should have shopped there. Instead, I made a big mistake of shopping online with Petco and I paid an extra $10.00 for expedited 2 day delivery. I should have read between the lines. Instead, the order shipped today and won't be delivered until Monday, the 25th of June, because Saturday and Sunday are not business days. In Texas, we get deliveries on Saturdays with other companies like UPS and USPS. I guess the ignorant people in Georgia don't think that anything of taking someone’s money and not offering the right delivery speed. I’m greatly disappointed and will never do business with this company ever again.

False advertisement for Pedigree Dentastix - It was in front of store stating 3 for $9.99. At the register, it rang up as $9.99 each. The assistant was called up front and said at first that it was $3.33 each. Then told the cashier to ring it up as $9.99 each and then give me a 20% discount. I explained to her that by rights, I should get it for the price it states. There were 10 bags in the bin, I took 4 bags. She said she saw someone put the six bags in there. I explained I took 4 of them, which I left in there. Don't always blame the customer. I told her workers make mistakes. Also, I will be shopping at PetSmart from now on. This is the store in Bloomington, IL. PETCO, you lost this customer. Thank you for reading this.

I have shopped many times in the Petco in Wilkes-Barre, PA. There are frequently dead fish floating in tanks. I understand that fish die fairly easily, but they are not removed quickly. I saw one betta who was dead for so long that his water was turning the color of the fish. When I brought this to the attention of the store manager, he just blew me off and kept walking. Birds that can't fly are left in the cage. And more importantly, the anole lizards I have bought from Petco died pretty quickly - one within the day after I bought it. I didn't return it since the gas needed to travel there would have been about the same cost of the lizard. There is always something different to spot when going to this store. The employees are friendly, but it is frequently hard to find someone when you need help. I believe that the manager of this particular store is ill-equipped to run a store and should be replaced with someone more interested in doing the job he's hired to do.

Prices for grooming should be posted. I went for a simple scissor trim and wash. I was charged for the grooming, $6 brush and $17 milk bath. I never requested a milk bath. I thought brushing was part of the grooming. Btw, the dog was not excessively tangled. I also had another dog groomed which I washed at home. I also had her nails clipped at the vet the day before. They charged me $16 extra for special handling. The groomer said she had to call someone to answer the phone. Really! At Petco, my appointment for this dog was at 9am. There was no other dog in the place. She got right to work on cutting my dog, then afterwards she bathed my second dog. They credited me back the $22 overcharge, but if I hadn't said anything, they would have gotten away with it.

I will start at the beginning on 4/16/12. I went into PETCO Poughkeepsie, NY next to Shop Rite to get a few fish to add to my tank, which was already established with some fish from another store. Those fish were in the tank for about two weeks and fine. So I go into PETCO and their "usual fish guy" called out sick. So I got a guy who was just, "tossed over here". I go ahead and buy five fishes for my tank. There were two other customers there who knew about fish and they also help me not get any "aggressive fish" that would eat my other fish. I get the five fish and get home and everything seems fine.

Extremely Poor Customer Service - The Petco store in Upland Square, Pottstown, PA have been short-staffed in their grooming department for months and are rarely open past 3. Fridays, they are usually there until 7 pm. On Friday, March 30, 2012, I called the store by phone to ensure that someone would be there to do nail clipping. I was told that they would be leaving at 5:30 that day. I arrived at the store between 5:15 and 5:20 and was greeted by ** who immediately asked me if I had proof of my dog’s rabies vaccination. I told her I had no idea that it was expired as he had it done in the fall of 2010 at their store and that it was a 2-year vaccine. She stated, "Do you have proof of his rabies vaccine? It expired in February." I told her had they been open on the numerous occasions that I had been in to have nails clipped, I would have known that they needed it and brought it with me. I told her to contact Gilbertsville Veterinary and that they have Francis's records. When they were contacted, the expiration is clearly noted as September 2012. His prior vaccination(s) were done at Petco and they were provided with the paperwork the day of his shots.

My 58-year old mother was told leave the store when she did not know how to care for a gold fish she wanted to purchase. She was accompanied by my 8-year old nephew who has been unable to comprehend or dismiss the horrible treatment he witnessed. My mother, who stands at less than 5 feet tall, asked to be informed on how to care for the fish and she was once again told to leave the store. After contacting the store, as well as emailing and calling their main number, Petco did their best to ignore me. They did not return any calls or emails. I called their store once again, only to find that this had happened to another customer as well. The store manager justifies the treatment and said that they would not sell the goldfish to my mother because she would not buy a fish tank. This is not our first fish: we have a tank!

My husband and I bought a 6 gallon fish tank and wanted to put in a few tetra, so we went to PETCO on Sunday, 2/26/12. When we went to the fish, I wanted 4-5 neon tetra and was told by the lady that I didn't want that many to start with, so we only got 3. She also said that since it was a newer tank, that I wanted to put a little bit of the water from the bag in the tank with the fish. As soon as I got home, I noticed that the tetra had no tail fins. Needless to say, 3 hours later, all 3 fish were dead so we brought them back that night and was told that we shouldn't have started our tank with neon tetra because they are not a hardy fish. The woman who told us to put the water from the bag into our tank was completely wrong.

It was fine with the first man but we got lost and I ended up with Charlene. My pal's account got changed and then had to be changed back. I felt her answers took a long time because she does not know and consulting others. Near the end, I asked a question and her reply was "Have I answered all your questions today?", that was it. What I want to know is how to get or see a copy of the chat line conversations as there were numbers and directions of which I'm not sure that I got them all or got them right, or if they were right. Can you email a copy of the chat? Thank you!

My friend's husband took our two beautiful goldendoodles to the PETCO groomer while we were at work and told them he wanted to cut their hair as a joke. The grooming salon went along with this cruel idea of a joke and butchered our precious dogs. They shaved them bald! They now have scabs and cuts all over their bodies because of this. They had never been to PETCO to be groomed and the groomer did not bother to contact us even though she knew he was not the owner and was asking them to drastically alter our dogs' appearance. I went to PETCO the next day to complain to the manager but he never said a word. They should have refused to do something like that to someone else's dogs! It will be many months before their hair is long and beautiful like it was.

On 1/19/12, I purchased a dog cage from the Easton, PA Petco. I paid $104.99. After it was set up and the box was out in the trash, I saw it was on Petco's web page. The price was $71.99 with free shipping. I called the store to see if they would give me a store credit for the difference. They refused and told me they are not allowed.

Alan, manager, has no customer skills. He is rude and nasty, even the employees hate him. He has no manners. Adoption center cages are filthy and on top of everything, they use Lysol and Clorox without rinsing with water. All cats are getting sick for the chemical fumes they are breathing. How can this be possible? Petco has nobody inspecting what these volunteers do. When I told the person cleaning to do a better job, the manager told me "one more word to the cleaning girl and you won't step in Petco again". She is not his employee, neither was I.

I ordered an oak pet gate on 10/12/2011 from Petco.com for my son in PA. Instead they shipped a 5ft. role of black netting. I contacted their customer service center and was told they would pick up the incorrect item and replace it with the correct item. I was told this twice over a two month period, but they never picked up the incorrect item or shipped the correct item. Instead they tell me their vendor requires photographic proof that they shipped black netting. I emailed the photographic proof twice and never got a response, so I spoke to their customer service representative today, 12/29/2011, and was told that their vendor does not have the item I ordered and they would issue a refund when they received the incorrect item. I told them I wanted the refund today, 12/29/2011. I was told they had processed the refund and I would receive email verification. I did not receive the refund verification. I've waited two months to be told they can't fulfill the order.

PETCO NYC keeps their birds and other exotic animals in abysmal conditions throughout their chains in NYC. It doesn't matter which store, uptown or downtown, Chelsea or on Madison avenue and 86th. The birds are unkempt, has dirty dishes, dirty water, not cared for, driven to an unhealthy state, with feathers tattered, food unkempt. Stop allowing this company to sell animals please! We are the only way that this will stop. Stop buying animals from PETCO. That's the only way this abuse of life will stop.

We recently confronted Petco about their overcharging tax. This is the response I got from them:

In Salt Lake City, Petco consistently overcharges for sales tax. Are they actually paying the state what they charge, or are they keeping the profits? That's a lot of money when you consider how many sales they make daily. I intend to contact the sales tax commission and higher if necessary.

I needed a new litter box and wanted the Scoopfree Ultra Automatic Self-cleaning litter box. I found it on Petco.com for a good price. According to their website, it 'usually ships the next day.' There was no mention of it not being available. I placed my order and received my confirmation email. The next day, however, I received an email stating that it was backordered. I logged on to the website to see if I could find out how long the delay might be. There was nothing listed and the live chat was listed as unavailable. Using a different browser and without logging in, I went to the Petco website and searched for the litter box again. It was still listed as shipping the next day. This time a live chat box popped up inviting me to chat with a representative. I did and asked if this litter box were available. I was told it was.

The Petco Store in Sterling VA keeps their conures in very small cages. One of the sun conures has been there for a very long time. Sun conures' feathers are greener when they are less then a year, and turns yellow as they get older. The sun conure at this store is very yellow, and at least a year old. I wish Petco would keep the conures in larger cages. Conures are intelligent creatures, and its so sad to see it kept in a tiny plastic cage, with only one perch, no chew toys, no access to a bath, and no fruit. I observed one conure trying to claw out of the cage, and slam in to the other side of the cage, which is so sad!

The problems I have had with 1 order are ridiculous! I placed an order to get 1 particular item. I added a few other things. Next day I was emailed that the main item I wanted would not be able to be supplied, so I wanted to cancel the whole order. I was told I had to wait for a tracking number to be generated. It did not make sense to me. Then, I got an email saying the part of order has been shipped, the 3 dollar item I added to get free shipping. Next day I was informed that the 2 other items were on backorder. I called and asked how long would a backorder take. I was told 3 weeks or so. I said that was too long and asked if they could please cancel those items.

I purchased a dog on Aug.29. I brought the dog to the veterinarian. He needed several medications. The bill was $450. I submitted the bill and never heard back from them. If you will call them and they will refer you to the claims department which you can never speak to anyone. You can't even leave a message, ‘mailbox full at this time. please try again’ that’s all you get. This is unacceptable. If the company will not stand behind their policies, they should not offer them to the public. But it will not end here, I will be taking them to small claims court. Do not buy from this company. You are better off going to a receiving shelter.

We bought a puppy. We were told that he had been sick, but had been treated and was now well. Shortly after coming home, he was coughing a lot. We took him to the vet, was still sick. He was treated and then contracted pneumonia. He was close to death. We were able to save him, and now is healthy. We filed the proper paper work with Pet Co. to get reimbursed.

I am a regular customer at store 1110 in La Mesa, CA. It's the closest Petco to my house. Every time I go in, the store manager, I believe her name is ''Debby'', is always more than rude, not just to me. On Tuesday when I was in the grooming salon, she was being completely mean and inappropriate to one of the workers there. She was screaming at him in front of customers. It was so unprofessional, and I felt so bad for this young man. When she noticed I was standing there, she said, ''Mind your own business. I'm having a bad day.'' She then walked away. I asked the groomer what the big deal was. He replied, ''She's always like that. It's like prison here.''

My daughter bought me the Waterfall globe tank for my birthday. I went to decorate the bowl, and I noticed a chip in the glass. I called the manager of the store (Frank in Lutherville) who stated that I bring the bowl back and they would replace it. I did just that and was given another bowl. However, the bowl was dirty and I figured it would be ok once it was cleaned. It was not; it had been used--it had scratches and spots that just would not come out.

Since PETCO was out of FRONTLINE, I decided to buy the SENTRY Flea and Tick Drops for my Great Pyrenees. Within one day of applying it, my dog became extremely itchy around the areas I had applied it. A huge, festered sore appeared. I took him to the vet and needed a Vetalog injection, antibiotics, and Neo-Predef powder. Despite spending $150 later, I can say I am glad I got him in before it got any worse. I will never use this product again.

I and my three-year old went in there to look at some stuff for our cats in August 2011. We went over to the bird cage to look and one of the birds was at the bottom of the cage. I told a girl that there was a bird at the bottom of the cage, and she said she'll take care of it. Then we went over to look at the Ferrets and there were flies in their cage, more than five. I have applied for a job at this place and they never call even for a interview. Then, they don't take care of their business and have bad workers. I don't know who I can complain to.

Alan, the manager, has no customer skills. He is rude and nasty; even the employees hate him. He has no manners. The adoption center cages are filthy, and on top of everything, they use Lysol and Clorox without rinsing with water. All cats are getting sick for the chemical fumes they are breathing. How can this be possible? PETCO has nobody inspecting what these volunteers do. When I told the person cleaning to do a better job, the manager told me, "One more word to the cleaning girl, and you won’t step in PETCO again." She is not his employee; neither was I.

I went to Petco looking for a companion for my little ferret. So, I asked a salesperson for help. From the moment, he came to help me. He pointed out on an old ferret they had for adoption. When I saw it, I felt sorry for that ferret. I asked him if it would be a good companion for my ferret. He said yes (but he doesn't play with my ferret at all). Well, the fact is, they said the ferret was healthy. After a month, I noticed it had something on his neck. I didn't know what was it, but that thing started growing up very fast. I took it to the vet. They told me my poor ferret has a tumor and he needs a surgery. Unfortunately, that surgery is too expensive. I couldn't get it done yet. I had never imagined this would happen.

I am an employee of PetCo. I am shocked and horrified that these terrible stories are on consumer affairs! I am a dog and cat groomer at one of the PetCos in New Mexico. I worked closely with the store associates and we care for every animal that comes in! It makes no difference whether the animal in question are crickets, fish, reptiles, mice, birds, exotics, etc. If one of the ferrets are coughing, we take it to the vet, after we check, to make sure it is the only one coughing. We have had to take in a whole kennel full of ferrets to be treated for coughs! We do not just let the animals in our care stay ill or perish. Our facilities are clean and our animal habitats are well-kept.

I bought a 40 lb. bag of Iams Blue Bag Weight Control ($40+) about 1-1/2 months ago from Petco. Put the purchase on my Petco Pals Card. I keep the food in an air tight tupperware container in my kitchen. After about my dog consumed about half the bag it started to smell funny, I gave the food to my 80 lb. labradore, and as he is a pig, he turned up nose at first but ate the food anyway. After about five minutes or so eating the food, he started acting funny, I took him outside and he threw up all over the front yard. I looked inside the container and saw a dead mouse in the middle of the food container. I called Petco right away and the manager, Booker told me there was nothing I could do without a receipt.

Last month, I brought my Australian Shepherd in to the grooming salon at our local Petco store. I have never brought any of my animals to the Petco grooming salon, but my regular groomer has been very difficult to book with, as they are extremely busy. When I came to pick my dog up, I wasn't entirely surprised that the grooming job was sub-par or that it was more expensive. I paid and left.

I took my collie there to be bathed and shaved. The groomer and receptionists were rude, which I should have left then. I told them what I wanted done. She called me and said she has to shave her tail because it is so badly matted and stuck to her body, which was interesting because it wasn't when I took her. I then went and picked her up. I did not know she had already started to shave her. I got there and she is 1/4 shaved and scalped! She had not been bathed or brushed, which you must do before you start shaving! Hair was hanging from her. They had shaved her so close that she had razor burns! Then they told me they are not going to charge me for the 1/4 cut! These people do not know how to groom any animal.

I was charged outrageous fees to have my dogs groomed, after being told the price would be much less. I was scammed into paying for services I was led to believe would be included in the price of a typical groom.

My wife purchased a dog door from Petco using her American Express card. Before I was able to install the door, we lost our dog to age and illness. My wife tried to return the door to Petco but had lost the receipt. This was her first and most likely her only dog she would ever own. The rude, uncaring, disgusting behavior exhibited by the Petco personnel at every level was obscene. They refused to refund her money, even though she had the transaction number and the Petco transaction number from American Express. The clerks and manager were extremely uncompassionate about her loss or the emotional distressed caused by the dog's death. Their lack of caring forced her to tears in the store and their only retort was that they would issue a store credit.

I placed an order for eight 20-pound bags of aquarium substrate on Dec. 22, 2010. I received the order on Dec. 29 missing four bags. I called Petco last week and was told they were shipping the remaining 4 bags and I should have them within 3-6 days. Today, I called again and was told the same thing. Still nothing has shipped. Now, they say it should leave out within 7 days. It will be a month or longer before I receive my order. Both times on the phone it was like they were ignoring me. I had to repeat myself over and over. They kept telling me I received my order and I had to show them the math on the FedEx tracking info. 21 pounds is one bag, 42 pounds is two bags, etc. They just don't get it. Never again.

On 12/17/10 I had an appointment for my dog to be groomed. I was told to bring her in at 9:30AM, which I did. When I dropped her off, Roxanne said my dog was second in line to be groomed. Roxanne was going to bathe her and the groomer was due to be in at 11:00. I asked Roxanne when I should anticipate coming back to pick her up. She said about 1:00, but she'd call me. When I didn't hear from her at 1:00, I called the store and spoke with the groomer Nora. She told me that my dog was not second in line, but that there were 3 dogs ahead of her. I asked how that was possible. She said Roxanne made a mistake in scheduling. I told her we were leaving town at 5:00 and I needed my dog done before that. She said she would.

We do not have any pet stores in our area so we drove to Watertown, NY to Petco to get a hamster. While we were there, they had lots of customers buying hamsters. One couple had brought back their hamster they had just purchased because it was sick. When I purchased ours, the front desk attendant had mentioned a condition called 'wet tail'. I had two other hamsters in my life and never heard of this condition. They told me if it had any symptoms to return and they would give me medication. They are located 1 1/2-hour drive away.

I witnessed a groomer by the name of Colleen repeatedly hitting a dog that was leashed and muzzled out of frustration. I reported this to the general manager, Chris **.

This complaint concerns a Sumter, SC PETCO employee named Jackie (older white lady), who rudely ignored 3 black customers patiently waiting on her and immediately waited on a white customer (older white man with a young son) who arrived within the store approximately 15 minutes after I and two black customers waited for her service within the aquarium pet department. I was the first of the 3 black customers who arrived within the store this evening. I waited for about 2 minutes, then went to the service desk to ask the clerk to page someone to the aquarium department. As I was walking over to the desk, I saw the employee Jackie and another PETCO employee casually walking from the back area of the store. I asked them whether or not any one of them were working within the pet department this evening.

On November 1, 2009, I purchased a bearded dragon and all the necessary supplies from the Petco at 2698 RT 22 East in Union, NJ. About four months after I bought my Bearded Dragon named Baby, he started to display some symptoms that concerned me. I noticed lumps forming on his legs and feet. I took him to my vet and he diagnosed Baby with Metabolic Bone Disease (MBD), a serious debilitating disease that can lead to death. I had never heard of this disease before as I am a first time Bearded Dragon owner. I started doing a lot of research of my own to educate myself more about the disease and treatments to help Baby get better. The number one thing I came across in my research is that MBD is greatly linked to the UVB lighting, more specifically improper or insufficient UVB will cause a Bearded Dragon to develop MBD, and a cure would be impossible without the correction of the ultraviolet lighting.

I purchased some cat supplies, as I was adopting a rescue cat. She was coming a bit earlier than I expected, so I ordered the stuff and paid for overnight shipping. Some stuff arrived 4 days later, the rest 5 days. I sent two messages to ask for restitution (free shipping on a next order, something!) via their customer service section via the internet with no response. I won't buy from Petco again.

I'm Amy, a recent employee at PETCO. I have called numerous people in the corporate offices, pet hotline, BBB, PETA and even emailed 2 news channels. PETCO is still not doing anything about it. I am feeling helpless. These snakes (the ball pythons) are covered in mites and no one has done anything about it. I quit because my GM would not let me clean the reptile section. He said I had to stock dog toys or dog food instead of cleaning the snakes, which I offered to do. When I told him, "Well what about at PETCO, animals always come first?" Then he cut me off in mid-sentence and said, "Well if you don't like our policy, you can leave." So I quit right then and there.

They have an area where you wait to have pet’s shots from the vets for cats and dogs. The smell in that store where you have to wait stinks so bad you'll throw up from the ferret's pins not being cleaned enough! I have been there four times and I asked them to clean it and they have twice! But this time, they would not. Not only myself but many others had sore throats because of it! I could not even eat for the day and when I got home, we could smell the nasty stink in our clothes!

I took my bird in to have the wings trimmed. My bird got sick from the one employee treating it rough. I talked with the manager. She did not even care. Now I'm without a bird, thanks to them. My bird is dead because of them.

I walked into the store today. I just about threw up from the smell that hit me in the face. I tried to shop anyway being that I really needed a product that may have been available there. I couldn't stay in the building long enough to even find the item. My eyes were burning and I could breathe. I ran for the door. We have made a complaint to the company before and it doesn't seem to help. That store manager called the house and asked us what the problem was after making a full report to the company itself. The problem is getting worse each day and it doesn't look like it will ever get any better. There's got to be some kind of guideline these people should go by. It's obvious they don't have a floor crew to clean up at PETCO where the pets go!

I purchased 2 seahorses. They were put into a tank with other seahorses, which I had for quite a long time. Well one died, one lived. Now you tell me who is wrong here? PETCO's attitude is stick to their policy on no returns on saltwater fish. But darlings, this is your mess. I won't back down. The dead seahorse, I'm sure, was unhealthy to begin with or it would have lived. Same tank, same water, same acclimation process. PETCO, get real. Twenty five bucks is 25 bucks, but I've spent a lot more. I'll be taking my over $2,000 in sales elsewhere.

The PETCO near my house also has a grooming service and I decided to try it out one day. I figured that since the entire grooming area could be seen through the glass wall and that the (young) groomers always seemed to be working, it would be a good place. Wrong! I dropped my German Shepherd and Beagle/Terrier mix off and was told to return in an hour. I ordered a full groom (bath, brush, shed X brush, nails, teeth, ears, the whole nine yards) for both of my dogs. I called 45 minutes later and was told that it would be another hour. They were running behind. I dropped my dogs off and there were four groomers and only two dogs being worked on. They said that my girls would be immediately worked on and it would take an hour for the groom. Does this mean they shoved them in a cage for an hour and took someone else's dog first?

Warning! Do not take your pets to PETCO in Harker Heights, TX for grooming services. I took my Great Pyrenees mix there to get groomed. Those of you who are familiar with the breed know they have very long (6-8 inch) curly hair. He used to love to be brushed. But after this encounter with the head groomer, if you approach him with a brush or even brush your own hair in his presence, he tries to bite. Not a simple nip, to draw blood. While on a visit to PETCO after the incident with the groomer, to buy other products, the head groomer walked toward him and he tried to bite her. He doesn't bite. He likes everyone.

My chocolate lab had dry skin from winter heating. Petco agreed to only give him a skin softening bath. They knew he was at the vet a week prior. I made it clear...only a bath. I picked my dog up. I was charged an expensive deluxe grooming package--ears, nails, blow dry, etc. The manager said, ''We don't have anything to do with that". Grooming department said ''this is how we do it''. I could not get anyone to listen or believe me. Where is customer service? I had to pay more than the agreed upon amount. My dog's skin was really dry after the blow dryer.

I have seen terrible animal care at this particular location. Upon today's visit to socialize with the animals, I saw three particularly unnerving sights. I am a leopard gecko lover and know quite well how an ill gecko looks and acts. I came across one emaciated individual, which appeared to have a cryptosporidium infestation, obvious from skinny tail and thin legs. When I went to complain, the associate pulled the tank out enabling me to see three more geckos in the same state; mixed in with another four healthy geckos. When I voiced my concern, I was informed that the suspect geckos were simply hatchlings and would gain weight. He told me that he would keep an eye on them, but did nothing more. The infestation is contagious and having lost a gecko to the infection before, I was worried for the other lizards' health.

I am writing to make you aware of my experience at your store at 23 Danada Square E. Wheaton, IL 60187, specifically the grooming department on May 29, 2010. I had a scheduled appointment to have my Golden Retriever, Sand, groomed that day. At the time I scheduled the appointment, I told the scheduler that Sand was 12 years old, was afraid of dryers, and then I simply wanted her cut short for the summer weather. When I arrived for the grooming appointment, I spoke with the woman who said she would be taking care of my pet. I explained some of my concerns with her, specifically that I did not want Sand to be put in front of the blowers (dryer) and that I had already cleaned her ears and trimmed her nails.

I always shop at PETCO. This time, as I went to the register, I gave her my PETCO card. The next thing I heard was, "Oh **, you have to update your card online." "What if I did not have a computer?" I asked. She was quite nasty and said, "I am telling you that I can't use the card. You will have to update it." Then she said she will take care of it on her computer. How can she do that? She has no information on me nor the card. Now how do I know if any of the items I purchased were on discount since I spent around $60.00? Will I shop at PETCO again? Just to let you know, there is a PetSmart closer to me. I hope I hear from you soon. If not, I will change my pet store.

I am not sure I am contacting the right people but I recently had a few issues with my local Petco and as a loyal customer and former employee, I thought you should know. I was in the store about two weeks ago and was shopping for some of my own pets when I passed through the aquatics section. I noticed several red-eared sliders crowded in their small tank. As a former employee, I cannot think of a single reason that could justify having that many turtles in that size tank. While observing the turtles, I noticed one of them had a very large cut on its neck and it was bleeding terribly. I immediately notified the manager on duty at the time (I cannot remember her name though). Since working at Petco, I have been working as a veterinary technician and knew that he needed to be treated.

The following is the letter I wrote to PETCO. They have not responded yet. They are a pretty uncaring business. If any investors read this, invest in PetSmart. They are awesome: My pets and I have been the victims of egregious treatment at the hands of PETCO customer service, PETCO Stonecrest, and even the operator. I can honestly say that except for one chain store, this is the worst I have ever been treated by a corporation. While you may represent pets, the people around you are not very pet- or people-friendly. I first noticed a problem when I went into the Stonecrest PETCO on Mall Pkwy. The staff would not help me. I did end up buying a goldfish when someone did help or a customer instructed the fish person to help me. I have not run into this salesperson again though.

Don't ever go to the PETCO in Coeur d' Alene! It sucks! The customer service was horrible! They were rude and oblivious of people needing help. The pets from this store are sick and extremely mean due to abuse. The animals act like they're scared and like you're going to hurt them. I got a hamster from that PETCO about 5 years ago and it was messed up big time. It was a baby. It bit through my finger to the bone. It also bit my family members whether they were feeding it or just petting it. Then my boyfriend and I went there to get two rats about 4 days ago. We asked for two males, got home and found out that the one that was supposed to be mine was a female. She bit my boyfriend and me.

PETCO claims that when enrolled in their PALS program, if you purchase 10 bags of dog food, they will send a coupon for a free bag. After purchasing 10 bags of dog food, staying with the same size and brand, I received nothing. When I contacted their customer service department, the gentleman was very nice and told me that he would have another coupon sent. At that time he told me that there was another coupon that I was eligible for and that he would send that also. I received the lesser value coupon, but not the coupon for a free bag of dog food. A complaining message sent to the PALS program was not answered at all.