Petco Reviews

The staff at all the different Petcos that I have shopped at are always friendly and helpful if I have a question. They do not push different products either, if I can't find what I want.

I stopped shopping at Petco because the prices were much higher than any of the other retailers. Also, very few coupons ever would come in the mail and when they did I needed to have spent twice what I wanted just to be able to use it; this is the only reason I won't shop there anymore.

I like the fact that they carry Solid Gold dog and cat food. It can be hard to find. I have also used their grooming services for my dogs and the groomers there have all been very friendly. I feel safe entrusting my pets to them. They also carry the Dogswell line of treats for dogs that I buy. In the past, I had to order online to get what I needed. Their location is also a plus for me. The Petco I frequent is less than 5 miles from me.

The best thing about the store is your pet gets to come in with you. All your salespeople are always right there to help you as I'm old and it hard to pick up some of your bag.

Petco never has a wide variety of the different Gravy Lovers Cat food. I wind up ordering online from Chewy.com and every flavor our pets need/want is ordered and delivered in 2 days with no shipping charges. Can't beat that and the pets are happy!

PETCO consistently carries the brands of dog food that we use which is hard to find elsewhere on a regular basis. We are able to bring our two dogs into the store and they are treated very well. The staff is knowledgeable and helps with supplies such as harnesses and choke chains in order to make sure that they fit properly.

They don't always have the dog treats I want and they often change brands. But it is sometimes possible to get the brands I want from their online store if they no longer have them in the local store. I also love their grooming services. My dog Waldo get groom by Christina every 2 months and has since I rescued him. She takes great care with him.

I have been to Petco occasionally several times over the years to get my fish, fish food, cat food, etc. But I usually found that shopping online on Amazon (being a prime member) was much easier and usually cheaper. However, recently I went there to give to Petco some of my fish's babies (from my tropical aquarium) as they are the only store I found around that adopt fishes and their babies. The store people were very friendly and helpful and I ended up buying their new line of cat food (Wholehearted) as there was some offer going on. Both my picky cats loved it and it was very good quality so I ended up ordering more of both the dry and canned wholehearted food for them online during Thanksgiving sale. I got very good deals and they have free shipping for auto delivery which is awesome. Also, they have free returns to store till 60 days.

I spend a lot of money at Petco. I buy grain free organic dog food in 25 lb bags, grain free canned food, and full grooming services for 2 large dogs. Occasionally I get incidentals as well. I rely on them for their well stocked merchandise and clean, friendly store. The groomers are the best in the neighborhood, and with discount points, I save a little money. None of these items is cheap.

PETCO's better than PetSmart. I can find more of what I want, but still limited and overpriced. Customer service is good though, and there are discounts for club members.

I like the vet programs that they have every Sunday and the price is great for shots and products. But I wish PETCO had more types of dog food for older overweight dogs, very few choices.

They're Professional, yet treat you & your Animal Child like Family. Always Special Treats & Variety of Items for Animal Child. LOVE Clothes for Large Dogs, Luxury Spa and Dog Training too.

Everything in Petco is made in America nothing from China. That's why I shop there, I love my dogs like members of my family and only USA products for them.

We have shopped in Naperville IL Petco and Coon Rapids MN. Always pleasant employees, very helpful and know their products. Will continue to go there for treats for our cockapoo Sophie.

I have tried different pet stores and I find that PETCO has everything that I need. Most of the stores have some type of animal and they are friendly and know a good deal about animals which is good.

The employees are always helpful and friendly. We loved the dog instructor Brittany... she is the best! We also love the rewards program - a great deal!

I used to take my dogs here to bath them in the self serve pet bath. The price at the time was $6 per pet. I'd take both my dogs, then buy some food and a few treats for them. The same bath now costs $15 per pet and I no longer shop here because of the jump in price. Sorry, you lost my business and your gay employee with an attitude just solidified that I never want to shop at your store again. Be very careful who you hire.

I just got a rescue dog and wanted her to be groomed. She was traumatized and instead of forcing her to be groomed the people at PETCO stopped. Don't know about my dog's past and what happened to her but I appreciated the staff's concern.

Most of the time the staff is friendly and helpful. Nice store and clean and tidy. Selection of some pet products is not the biggest or best, and the prices are higher than Walmart and Amazon.

It's cheaper to order on internet but in a pinch it's good to go to Petco. The people in store are always very helpful and polite but it would be nice if the prices were cheaper.

PETCO is our go-to pet store. They have plenty of cost savings coupons and the store has really good variety. The staff is also really good and very friendly.

The staff was very knowledgeable and tried to help me to the best of his ability. The manager had to help and the particular brand that I wanted was no bargain. I went elsewhere to buy it.

I went to Petco the other day for some dog aspirin and a lady that works there was very helpful in informing us on what type of dosage I should give my dog. The lady had suggested a vet that we could go to because our vet could not take us in. Overall I would suggest the Petco I went to my friends and family.

The customer service does a good job for assistance and also with the needs of your pet. Friendly staff and so helpful when a question arises. They come to your aid.

Very helpful and informative about animal and product, had variety, sizes, etc... store was clean and organized and stocked up lots of merchandise. Pet was welcome in store and treated like it lived there. Ask if ok to have snack and made a lot of suggestions and even gave info about other places and not putting competitors down or in a negative way. Very pleased and impressed.

I took my dog there cause I thought he had fleas but he didn't. He had never been put in a cage so unfortunately he destroyed the cage. They weren't upset at all and they just put him in a smaller cage. Most places would have been upset and gave me a bill but not them. I highly recommend them!

Too many times I have gone into a store and no one was in the register area. The lack of a cohesive uniform sometimes makes it hard to tell who works there and who is a customer. I'd prefer they all wear the same color shirt at the very least. I used to think Petco was more expensive than Petsmart but now find they have higher quality products and their rebate program is much better than anything Petsmart does so I feel I am better off.

They have very good customer service, the staff is always friendly and helpful, great selection of products, and very convenience locations in the area. I enjoy it when the store has puppies and kittens outside.

Customer services is overseas and they are nice and want to be helpful but their heavy accents make it difficult to understand. Sometimes the wait time is tooooo long.

The folks at the local Petco are very helpful and friendly. They care about animals and always have rescued cats for adoption. They schedule dog rescue days frequently. When you need help about deciding on foods or items for taking care of your pets they offer suggestions and information but are never pushy. There is a wonderful grooming crew at this Petco and all the animals I have seen there just love the groomers. The good dog training classes are excellent even though they could use more space to do an even better job. The prices are fair and the service is excellent. I do not buy from Petco online though as every time I did so the items were so poorly packaged that I had to have them returned. There were dented cans and broken crate trays...

The vet fee for administering annual inoculations was a lot more than the office visit fee at my local vet. I was under the impression that the costs would be less than local vet costs. This place was an expensive visit for me.

While I was PetCo I felt comfortable to roam the aisles without being solicited to purchase anything, but rather a great customer service department. From car to cashier I was greeted with a smile and any and all questions I had were kindly answered.

I ordered an item that is sold by Petco.com on Amazon.com. The item arrived missing the hardware to put it together. The product had obviously been opened by another customer and sent back out to me the new customer trying to pass it off on someone else. The product was being sold as new and it is not. This was not a low cost item, it was more than $50. After receiving the item I spent 1 hour on Petco.com customer support who told me repeatedly that I had not placed any order with them.

Enjoy the store. Only thing is not enough dog outfits for medium dogs. Employees are very helpful and kind. We have our dog groomed and enjoy getting the rewards.

Always friendly service at the Petco store and they have a wide selection of products. Also available online, with fast delivery and good prices.

This store has a great selection of items. I purchase items there that I cannot find at Walmart or Target because it's a little on the expensive side.

When I need a specialty food for my cat or dogs, I prefer their selection. I also look for collars, harnesses and toys for my pets there because they have a greater selection. The staff in Petco usually seems to be pretty knowledgeable and able to give advice. But I really don't shop too often there, because they do tend to be pricey.

Ordered a Bunch of Stuff Online only to have one of the items ordered missing. Called customer service and told someone has already signed for it. Like I said I had ordered multiple things from them and in this order was one item missing. I told them no one opens up a box with multiple items inside to see if all is there, it would hold up the delivery driver. This person said it was my fault for not checking order before signing and could care less if the order was right or not. Was told they would get in touch with me 24 to 72 hours later for answer about order. Guess what... Not a peep from them since. Cut ties from PETCO now while you've got the chance.

The store has an expert staff which is prompt to answer questions, and is very polite. But it is often low on fish products, however all other items are usually well stocked and we like the support of spay & neuter, as well as support of adopting pets.

They always have friendly and courteous service. Plenty of products to choose from. I appreciate the coupons they send. They help with the monthly budget. Nearby so convenient and neat and clean.

Petco is close to home and parking is easy. This store has what I need, pet food, kitty litter, fish and aquarium supplies, and it allows owners to bring their well behaved pets into the store.

Do not order from Petco.com. I placed an order for dog food last week. After waiting for the dog food for nearly a week, after I had received an email it was shipped, I went online and tracked the order. It stated that it was delivered last week but was undeliverable and returned to Petco. I was never advised or refunded my money. I called the company and was told that the packaged during transit and returned to the company last week. The representative was very nice but simply asked if I wanted to reorder!!! My credit card had not been credited and it was clear that Petco was going to do nothing about the order until I called!! Be careful. I don't trust this company.

The staff are knowledgeable & very helpful. Especially helpful to new customers' concerns. Store is clean, equipped with different size carts, ample aisle space.

Petco is a very special store. You can find anything you want there. That's where I shop for my kitty Chester and I am very pleased with the help and service there. Very kind people and they will help you any time you need assistance and the variety of things in that store is awesome. I love that store.

Great selection of pet supplies, all types of pets, but prices are higher than other pet stores for the same quality of pet foods. Need to get more organic dog food selections. Also, staff could use more training about the products overall.

Compare to Walmart they are priced a little higher, but you get experienced caring employees who are there to answer any questions you might have. Nice.

We have been shopping at Petco since the store opened. It is clean and merchandise is laid out well. I really have no problems at all. It's lovely to see pets in the store interacting with customers.

Petco is a good store to run into and get your basics. Depending on each store, you may, or may not get, knowledgeable advice. Recently, I made a return, and it was done efficiently and easily.

I like this store, but they need more variety. I was looking for a pet stroller and they didn't have one that was strong enough for my 2 dogs so a bought a baby stroller and altered it. The pet strollers are too fragile and more 2x large coats for my large dogs.

The stores are always clean and the employees friendly and helpful. I find it amusing that the toys are dog accessible. Plus, the checkout lines are not always short.

We tried their training program and were not impressed but it accomplishes its purpose: you will usually find what you seek. No complaints, big and good selection means a bit less personal attention.

Petco's prices are outrageously high and discourage me from shopping there unless it is a dire emergency. The variety of cat food brands has fallen. While they do support animal adoption, and their customer service is acceptable, it certainly is not terrific.

I have been a Petco customer for many years now. Always a pleasant experience and there is always an employee ready to help out. Also, I'm a rewards member and the coupons help out.

I had to call several times to get an answer to where my regularly scheduled delivery was. 1st call: "Don't worry it will be there Friday." Friday: No food. Have to go and spend to get food. Saturday, 2nd call: "Oh don't worry it will be there tomorrow." Saturday... No delivery. 3rd Call: "Oh, let me see. It's held up at the delivery depot and there is no reason why. Let me reorder the food and put the order on expedited delivery... You'll get it Wednesday." Well, today is Thursday, and no delivery. 4th call: Don't worry it's out for delivery. PETCO is on the list of companies that I will not do business with.

I love PETCO for its super affordable treat bar and wide variety of products. However, many of the products seem overpriced. It's definitely still my go-to, but I wish they would re-evaluate their pricing.

We got our cat from PETCO as a kitten. Well taken care of, all necessary paperwork; conversation about her 'siblings'; only negative is we purchased toys some with feathers and our vet advised us that was a mistake. But their customer service was excellent, pleasant, timely, informative and the location was clean and attractive and convenient parking. They didn't get upset with our questions and made great suggestions about cat eating and sleeping habits

Staff is helpful when needed, not pushy or obtrusive. Merchandise is pretty similar to the other competition stores. Not quite as much of a selection as in their competition, but adequate.

I am a caregiver and I bring my clients to the store to shop for their pets. Yes they can order products online but the fact that this store is pet friendly makes my clients' visits enjoyable. The customer service agents are helpful and kind and totally accepting of my clients in wheelchairs or walkers. And of course the animals are always accepting. The products are on levels they can reach and if they have a question there is always someone around to ask. Great store, great people who work there.

They have friendly customer service and a wide variety of items. The prices are a little higher than other stores but there is a wide variety and the employees are always available for help.

I take my pet for grooming at Petco. The staff is friendly and they have great customer service. The store is very clean and I enjoy shopping there also. I would recommend to all my friends.

Petco has excellent customer service and they work with the community supporting finding homeless animals homes. Their employees are knowledgeable and helpful.

The Petco where we shop is always clean. The sales associates are friendly and professional. Every time we have had a question they had a professional answer.

OVERPRICED is the word I use to describe Petco. Chill. Expensive. I can get all their products at Walmart or Target. I don't shop here anymore. They're too expensive.

Worst pet store. Not enough brands, too expensive and useless employees ignore & don't help people. Management is even worse, very rude, nasty, incompetent, and can't resolve the most simple issues. They just don't care or attempt to listen or help customers. The stores are always empty. They need to be like PetSmart. It's a great store in every way. PETCO needs to shut down all stores everywhere. Will never go there again.

I love Petco. I have only rescue dogs, and they are all different with different needs. They help me with each one, and speak to my dogs when they come in. They also are great at recommending things for them. I will never go anywhere else.

I've gotten most of my fish here. Also equip. Light hood for my aquarium. There's always been someone there to answer my questions. And I've had lots of questions 'cause this is my 1st aquarium.

I like the stores and the service in the stores but the website is an unmitigated disaster. You have to call or chat with someone in order to determine if the item you want is available in your designated store. The website should have the feature which allows the customer to see if the item they wish to purchase is available without going to all this extra time and trouble.

It's helpful to have such a wide selection of products. I also like receiving occasional coupons which help reduce the cost of products that I buy. However, I wish that all the pet stores would agree to press the government to rate pet foods and medicines.

Groomer pierced my shih tzu, cost $2,800 to remove eye. They fought for 10 months and did not reimburse me $1 even after our vet submitted records. It was their fault. The one on Jericho Turnpike, Mineola, NY.

Due to my limited mobility, I have to depend on groomers to bathe my dog and do his claws. What bothers me is that I ask for the same service every time and I'm told that I had done upgraded services at previous visits. I purposely ask now to make sure I'm not upsold without my knowledge.

Petco has always been a very good pet store to shop at. I like their fish especially their Betta, now if they would only pronounce the word Betta correctly. They are in the business!

I love this store. Anything I need for my cats and dogs, I know I can find it at Petco and so can you. It's very convenient and can order on the internet sometimes. It can be a little pricey but they do have really good sales and this is the best store. They have everything and for some reason they're out of something, it only takes a few days to get it.

Petco is one of the better pet stores in CA. The stores are clean and are very user friendly. At checkout everyone is always very pleasant. I purchase toys, and dog products, but I don't purchase their food products.

They always have good sales and they ask for donations for pets in forms of buying a toy for the holiday and or a cash donation. And the store allows you to take your pets in the store. The store itself doesn't pressure you to buy anything.

Petco carries the cat food I have to give my allergic kitty. Can't find it anywhere else. Also it supports our Humane Society. I found one of my sweet kitties there and he's a love!

We like PetCo better than Petsmart because there is a better selection of items. The people are usually helpful and well trained. We especially like the bath facilities that they provide.

These employees are not doing their job well. So I called them about my turtle injuring its leg, and once I told them about it. They hung up completely. And I was so pissed. I did not know what to do, then I thought my turtle was gonna die. So I said screw this crap. This is B.S guys, don't trust them.

When I took my small 20lbs dog to Petco they recommend I don't bring her back because she was too hyper, she is 2 years old and year is very playful. Now for the big issue 2 DAYS LATER and since has been coughing, throwing up, gagging and not being her normal playful self. They have the worst customer service. The grooming was not the best cleaned. Turns out she contract KENNEL COUGH. I had to take her to the vet and pay a good amount of money to get my baby back to herself.

The groomer named Joy did a great job on my dog today. 10/18/2017 everyone is very nice at the McHenry/Johnsburg Petco. I've brought my dog Pepper there for almost two years now. He's very comfortable going there now. He's a very timid 10 year old. Thank you for doing such a great job.

I brought in my dog Callie on 10/17/17 to get groomed, this was her second time, as she is just six months old. The groomer Mickayla had groomed her the first time also. When I called I requested Mickayla as she did such a great job the first time. Well I was even more impressed this time, not only did she do a beautiful job, my puppy loves her, which is more important to me. Since I'm new at this I had a lot of questions, and Mickayla answered them all. She will be my groomer as long as she wants, and my friends ask she will get an A+ rating from me.

Our groomer is Amanda at the Petco in Lisbon, CT. We have an older dog from Hurricane Katrina and another rescue dog from NC. They are both mixed-breeds and we adore them. Amanda loves them both and treats them as if they were her own dogs. I would never consider letting anyone but Amanda or the other groomers at this Petco grooms these two babies. I know they are in good hands and given love while there. So happy with the job she is doing!

Made a mistake with the appointment. Person on phone complained 3 hrs were blocked out and works on commission and I needed to do something about it. The dog was actually just dropped off at the correct groomer location. They handled the situation extremely rude. I'm not sure how they thought I was going to pick up the dog from the groomer he was at and bring him to them instead or pay for a grooming twice for one dog. This incorrect location never called to confirm the appointment. They hung up on me after yelling at me.

Twice in a row they did not deliver one of the products in what I had subscribed but they charged me. My guess is that they thought I would not realize the order was missing one of the products and they could have a party with the money saved from this. What a headache. At least (reason it's two stars and not one) the first time it happened they did ship what was not shipped and the second time they refunded the $$. But I'm moving to Amazon for the subscription. Order # ** never delivered and **.

Well I took my dog Romeo ** to the Petco on 8Mile and Woodward in Detroit and I was so pleased with the dog groomer that groomed him today. She did an awesome job. She's a great asset to your company???

Just sitting here feeling angry. It's been about a year since our experience at PETCO but I should have pursued it. And I might even though it may not do me any good… My chocolate lab Mac is 1.5 years old. When he was 8 months old we took him to Petco for his second nail trim. The first one went extremely well and he loved going there.

Terrible! If I can rate this Downey, CA PETCO zero stars I would. I have given this place their fair share of opportunities. I get home with my dog and see they did not cut all his nails. They literally left like 4 extremely long, he has the worst patches in the world, the lady over the phone claims to have told me that over the phone when they called me which is bogus! Then while waiting to get my dog this groomer was yelling at this tiny dog instead of asking another groomer to help her. Just a terrible experience. I feel bad I put my little dog in a poor situation. I sure am NEVER going back to this groomer again.

On May 21 my coworker from The hospital I'm working for as Present for my dogs and my wedding I received 250$ gift card purchased on 1280 Lexington Ave NY tlf 212 369 7903. I call this office the first contact was a person he said he will help me since May and still nothing. If they have the invoice and the number of this card why they don't just put stop payment and check if it was cashed or not. Please I need your help.

When I went into the PETCO store it was clean but when we asked for help it took over 10 minutes for somebody to come over to help us to look for my dog that day. They were understocked for the stuff and we end up going over to the Beats side store to get the stuff for my dog. They need more help in the store because we barely got help in the store that day. My dog is so sick and I was so unhappy. I complained about it and kept on asking if everybody was on break that day. Some people act like they know what I was talking about because my dog had a hookworm and we need medicine for that day and nausea medicine form and they kept important us different directions for it. I was about to give up so we end up going to the Beats because of it.

I feel that this is more than a coincidence. The neighbor across street purchased 2 mice and 2 Robo hamsters from PETCO. All have died within a 6 month period. Tonight my daughters Teddy Bear Black hamster suddenly passed that we purchased this past March. She is heartbroken and I can't help but feel that something is very wrong with the pets they sell. Has anyone had a similar issue?

I went to Petco because they are a big name pet supply store. But we were disappointed in the amount or variety of cat food they had. There was more supermarket brands than specialized food. They had no small sacks of the grain free food to try either. We had tried one and our cat's breath and feces smelled awful and we ended up throwing 40.00 worth of food away.

I look for the best price before purchasing and PETCO is simply the best place to get your pets needs' met under one roof. The store is convenient and the large quantities afford you better pricing. Clean, efficient and caring professional staff makes this a place to shop for all your needs. The staff also really gives the pet adoption center with volunteers included an added plus. My son adopted a cat at the Baldwin Petco.

I have used the Pet Doctor and the Groomer at my local Petco and I was very pleased with the service and care that was given to my pet. Prices were good and excellent products in the store. Staff was courteous at all times too.

Petco - Ramsey, NJ - While the store itself has a good selection and friendly cashiers, the grooming department is going downhill fast. Our dog had been competently groomed here several times, but this time when we took him in, we got a different groomer. After leaving him for 4 hours, we picked him up only to be told she could not groom him (apparently he was too distractible with other dogs in the room), she could not cut his nails (too squirmy), she could not brush him (he kept nipping at the brush) and about 20 other excuses why she could not do the job she is supposed to be a professional at. We have never once come across a groomer who could not groom our dog, including previous, competent groomers at this PETCO. She said that dogs need to be able to stand completely still for an hour, which I find very unrealistic.

PETCO carries more food & treats that are made in America. They have just about everything you are looking for. The staff is also extremely helpful and they will even make special orders for you to pick up or be delivered to your door.

I have never been treated and disrespected like I was on 08/06/17 at Petco at Southpoint, Durham, NC by the grooming salon's manager who had the support of one of the store's managers. I have been taking two of my dogs to this store for grooming for many years. This time they were charging me double the amount that I usually pay. I complained about it. The grooming salon manager became disrespectful and defiant and refused to reduce the price. I got upset and asked for the store manager. The store manager came. I got tired and offered to pay the original amount charged. The store manager, completely out of authority, convinced the grooming salon's manager to allow me to pay a more reasonable amount. When they said that I could pay less, I told the grooming salon's manager that if they would not take the entire amount, I would give her the difference as a tip.

I went to PETCO to adopt a kitten. I found one I wanted and adopted him. That was 3 weeks ago. Monday I had to say good bye to Little Eddy (Everett at Petco). He had FIV. Noncurable virus. Kittens get it from their mother or father. I don't think he should have been offered for adoption. I have not been able to talk to the pet rescue group that put him in Petco. I think Petco should have taken care to ensure the kitten being offered was in good health. Petco said Guardian Angel pet rescue was going to call me. I haven't heard from them.

I purchased a small animal cage on Amazon from Petco. I took it out of the box and realized immediately that it was way too small for my needs. Being a very good customer of Amazon I assumed that it would be easy to return the item. I put in for a refund and immediately they said I would have to pay over $12 to ship it back via FedEx and I had to locate a FedEx store. There are no FedEx facilities in my town and I would probably have to drive over an hour to find one. I have written several emails to Petco and I was told I could send it back on my own dime but I still would have to pay Petco shipping or I could take it to the store and get a full credit of $53. I think that whole deal is utterly ridiculous.

Planet Petco 100% natural Catnip 2.5 oz size - Who is the genius engineer behind this product container? Where is the recall? Has this been hushed? How many cats have been killed because the super hard plastic jar has an opening just large enough for the cat to get its head stuck inside. The cat can still see, so it can run off to suffocate. We were lucky to have found the cat in time. Also lucky to be able to extract the cat. You are heartless.

My dog is diabetic and had stopped eating her regular prescription food. I found another one she would eat (Hills Science Diet). I have always ordered from Chewy and received my order within 3 days. Their site said it would ship within 3 days so I ordered. I received a email saying my order had shipped. I got it and it wasn't the complete order. No prescription food at all. Email should of stated part of order had shipped. I was waiting on this as she wouldn't eat the Royal Canin now.

I recently attempted to purchase a cat condo at Petco.com. I came across a particular condo priced at $2.99 and yes that is the correct price that was posted. Regular price was $159.99. So I thought wow. What a deal! I placed my order, received a confirmation email from them for my order. Two days later I received an email stating my order has been cancelled. I called Petco corporate and asked why my order was cancelled without any explanation. I was informed by a "manager" that there was a computer glitch in the pricing and that all the orders on that product had been cancelled.

Petco cancelled multiple orders from me. I ordered 30 cat trees and 20 dog beds to receive a cancellation notice in my email without any explanation! 100% sure I will never order on Petco again. Thank goodness we have PetSmart.

Tried Petco shipping - cat food cans not even wrapped - many damaged. Call "customer service" and got a young man in the Philippines. Had hard time understanding so had it escalated - and did get to speak with someone in the U.S. who was very helpful. HOWEVER - call center in the Philippines - really - country where they eat dogs and cats and treat them like vermin. This is just mind blowing to me. LAST time shopping at Petco.

Consumers beware of this program. I noted discrepancy in balance a week ago. Was advised by customer service rep that issue would be forwarded to IT to correct. Followed up this morning to find nothing had been done. Was advised that manual adjustment would be made ASAP and I would see correction when I logged back in to account. I made a purchase approximately two hours later and noted balance was same. Called backed customer service rep. Was less than helpful. Chat session produced no results other than issue would be forwarded to IT. I'm filing formal complaint with BBB.

Nobody explained that the test result expires within 30 days to purchase heartworm pills. After 30 days, you wasted money and suffering of your pet. Just to purchase the pills, you need to all the way to the place again and let your pet suffer from blood work then finally you can get. You only know this info after you hear anything from the online pharmacy that cannot authorize because of the stupid rule this company has and do not inform.

I have been using PETCO's Repeat Delivery for years now. Sometime over the last month, since my last delivery, they have changed the process of redeeming your Pals rewards automatically. Now you must log in to your account each month before you order ships and load your rewards to your account for them to be used with your repeat delivery. I am very annoyed with this. I will no longer be shopping at Petco or using this service.

Signed up for puppy dog obedience training class. Trainer did not seem to have control of class and allowed misbehaving dogs to completely disrupt class. Went in tonight for 3rd class, saw a large pitbull inside dog training ring. Took a few steps back as I have personally witnessed the aggression of his breed of dog in the past. Dog trainer said come into class, I told him my apprehension about coming inside ring with an aggressive breed of dog. He said everything would be okay. I said okay but if that dog jumps on my dog I'm getting him off. Walked inside ring, pitbull jumped on my dog in an aggressive manner. I said "That's it. I'm leaving." Dog trainer said pitbull was not leaving. I told him I am leaving instead.

I went to Petco to purchase a new guinea pig. My family already owns 2 females. I was approached by a manager about adopting a male they had in the back of the store. He was turned in by his owner because they were moving and couldn't have pets. The male who we named Buddy was the sweetest guinea pig I've ever seen. I adopted him immediately. We noticed he was breathing funny. I took Buddy to the vet and found out he had an upper respiratory infection. We were given antibiotics. Unfortunately, we were too late to save Buddy. He died exactly one week after we got him.

My husband brought our 4 dogs to get groomed, they refused to groom 2 of them. They were barking and so I was told out of control, I understand that... but they are like a pack of dogs (understandable)! The grooming was 53.00, Dematting 14.00, and flea and tick add on 15.00. Each dog no problem. The little dog will not let us brush her... My husband told me they said my dogs were loaded with fleas and my house was going to be bombed (they were infested) and my house was probably too!! I went to pick up dogs with husband, and the associate said same thing loaded with fleas and I told him I use Frontline and I follow all the directions to a T. He (Domenic) told me Frontline doesn't work. They have been around for so long and haven't changed.

I made an appointment at the Carbondale, IL grooming salon over the phone with Rita. This is the first time I have been back to Petco in about 5 years because the service was so bad then. My mom and I have two miniature poodles and our appointment was for 10:30 am for which I was early for. At about 10:45 the groomer saw me at the back of the store and said, "Oh by the way, I have a video meeting that I have to attend before I can start on your dogs." Why was the appointment made for 10:30 if she knew she had training? Nonetheless, I went ahead and left them there to be groomed.

I just moved here and wanted to find a good grooming salon near me. I was referred to this PETCO by a friend. When I asked the groomer Rebecca about the signing up process and deals she was on her phone the whole time texting. She told me she was busy and told me to go to another store. I called management and they told me there's nothing they can do about her attitude and that this wasn't the first complaint they have gotten about her. Why is nothing being done?! She was so rude and management was so unprofessional!

Bought several fish and other pets from Petco. I have had several fish die after a few days. Usually I just throw them away. This time decide to take in 1 dead fish (bought 4 gold fish), 1 dead frog (bought 2). Was asked if they were in same tank. Was told goldfish eat the frogs. (Horse crap) I told them, "No, separate tanks." Then she wanted to know if the goldfish were with other goldfish. Told they eat each other. Told her it was in a tank itself. She tried several ways not to give a refund. (I had a receipt) I have seen them get out of refunds before. What the heck, for a six-dollar refund you risk losing a customer. Which you have.

3384 Tyler. St. - Store Manager ** was very rude to me when I was trying to exchange faulty light bulb. Ended up hanging up on me. Basically told me if I can't afford my pet that I shouldn't have it. What I can't afford is to keep paying for faulty light bulbs that keep going out in two months. Screw Petco and their employees! They lost a monthly customer.

Let me say that my dogs are my children. I take very good care of them, probably better than some children get. My dogs were licensed but their rabies was going to expire. We have a great Vet, but for timing we thought a quick run to the Vet clinic would be better, due to time. Well... We took them on 5/6/17... never again.

My dog is traumatized from his first grooming at Petco west in Green Bay! Bri is the groomer that did my dog and he has massive razor burns and abrasions on him from his whole entire behind up to his lower belly. He also has 2 burns on his upper belly and cuts on both hawks on his feet. My vet said it is groomer's error and my dog is now on antibiotics, anti-inflammatory and pain meds. Petco offered me to have my dog's next grooming to be free, and that's it, no treats or nothing for my dog's pain and suffering. My dog doesn't even move anymore, he just lays down and I don't know how I will ever get him groomed in the future because he is surely traumatized from this. I will not take Petco's offer on a free grooming. My dog has been groomed many times before by other groomers and we have never had any problems. If you love your fur babies please don't take them to Petco!

I took my Bichon to the store at 2733 N. Collins in Arlington TX 5/7/17. The stylist name is **. I can say that I was very impressed with her willingness to take time to talk to Nikki & make her comfortable being with her. And asking me if there was anything about Nikki that I had concerns about which I did explain to her that she had extreme anxiety & a really bad experience with the previous salon (not Petco). Her warmth seem to ease NIKKI'S anxiety & I was content leaving her. Toni did an excellent job at grooming her & I was very impressed with her work & how at ease Nikki was when I left her & when I picked her up. Thank you so much ** for your kindness & patience that you were willing to give my fur baby.

February 25th I bought a guinea pig, after a week she became very sick. I took her to the vet and we gave her all the medicine we could and did everything we could. But she didn't make it. April 6th I went back to buy another one. Once again after 1 week the same problems have occurred. They don't know how to treat their animals correctly. Please do not buy pets from here. I would hate to have somebody else go through the same things I have.

Today, March 19th 2017, at 2:00pm, I had an appointment at PETCO for my small dogs bath, nails and glands. No haircut, no blow-dries, just the basic. Usually it takes 20 minutes but today they told me it would take 2 hours and 30 minutes because they squeezed me in. Not true. When I called to make an appointment the day before they told me that if I wanted to take my dog in today they will squeeze her in at 4:00 pm otherwise I could go there tomorrow at 2:00 pm. I accepted the appointment for the day after at 2 pm. The manager (who never talked to me before) told me that I was lying and since I was a complainer I had to wait for 3 hours instead of 2:30. I couldn't believe it and I told her that I was going to complain with PETCO main office and she asked me to leave the store and never come back as if I wanted to go back there again! I was in shock for their abusive and disrespectful behavior towards me.

Brought my cocker/beagle in to get groomed. She was mangled pretty bad. Asked that they just shave her all but ears and tail. We go pick her up the groomer tells us the next time she is matted she will shave her ear and doesn't care what we think we won't have a choice. I asked why they didn't just call me and tell me it was causing her stress to comb out her ears. We would have told them to leave them and we would comb them out ourselves. Next day I call the manager and nothing was done about it. Explained that last time she was groomed she was razor burnt by them and no one said anything about it. We found it when we got home. Will never go there again.

I took my dog to get shaved and this was understood between the groomer and I. I was given a price. At checkout it was $45 more than I was told. The groomer was gone and I told the cashier to tell her, this was not acceptable and that I should have been given this price when I brought the dog in.

I made an appointment for my Papillion on March 10th and asked for a confirmation courtesy call. On the 9th, when I didn't receive the call, I called and the lady (Caroline) stated my appointment wasn't for the 10th, it was for the 11th. So whatever, I'll deal with it. So on the 11th, at 9am I called to verify what I need to bring with me. The lady (Marlene, who evidently is the manager) said I wasn't even on the schedule! So I called back a few minutes later just to make sure, and the girl was apologetic and said she was sorry but this happens all the time! I have the phone records and I saw what time I called to confirm and asked who would've been working at the time of the call. They told me Caroline and she'll be in at noon. So I called Caroline and she said I was on the cancellation list! WHAT??? Why would I be calling to cancel when I'm calling to confirm. They treated me like I was crazy!

Terrible customer service at Petco in Springfield, IL. Took our bichon to get grooming services; we have used Petco before with no problems. My husband picked him up but went right back in and told them his face was not cut right or at all. I text him a picture and he showed it to them of how we wanted him to look. When they were finished he ended up with a totally uneven cut with almost no hair on his face at all!! He doesn't even look like the same dog!!

I am really disappointed with the grooming dept. in Bradenton Florida. They seem to have issues on keeping employees and every time for the past year I would call and make an appointment and EVERY TIME they call me a few days later and want to change it due to having employees leave. Since when did this become the customer's issue? Where is making it work come into play? I want to thank PETCO for allowing me to use their competition to be able to groom my dog. This also gives me the opportunity to buy items from them vs. Petco. Great job Petco!

Have been happy until recently every other month my repeat delivery dog food would not show up on time. This month had to make repeat inquiries to a phone center that is obviously not in America. The people tried to placate me and all I want is the service I have already paid for twice yet no delivery attempt or even shipping has happened. Just kept trying to change my mind about it instead of solving the problem. I was calm at first but after wasting 5 hours and two days of frustrations from calls have tried to cancel it all and delete Petco account. They refuse to delete account information. Only will delete email. I am still waiting on my $200 back ad have to order the food for my dogs from somewhere else and now wait another 2 weeks past the time I needed the food by. You suck PETCO. I will never use you again.

Family outing to purchase new fish for our 8 year old daughter. She has a 55 gallon tank now. Well she had about 7 fish which included a upside down catfish, Angelfish, etc. Just cute small fish to fill the tank! Well we went to the Petco on 138th Ruffly and Maple here in Omaha Neb. and they of course had no one in that department. So after wandering the store looking for associates I found someone that still had to call the employee for the aquarium department! Earlier we took it upon ourselves to look at fish and decided between a few so if one didn't work out we could get another. Well we choose a blue and orange goldfish, I asked the employee if it would be okay with my other fish in the tank. She stated no problem, the fish we were purchasing was a little lazy and stupid.

OK salt water enthusiasts, don't buy your fish here! Paid $50.00 for a fish, which was sick by the second day. After reading online, I thought that the problem would clear up in a matter of days. Well it didn't. He got sicker, so I took him back to Petco. Spoke to the gentleman in the aquatic dept., and he said you have to have a receipt, which I went to the car and retrieved, but when I came back in he told me they do not accept returns and have NO warranty on salt water fish, if he was a fresh water fish they would take it back indefinitely!

Dead fish thanks to Petco - My son bought 40 minnows to feed his Oscars (2 small hand size) and when we received them the water was very cold. He has a 2nd tank for them where he acclimated and introduced. Within an hour, about 15 were dead. Three were placed in the tank with the Oscars. Then next day, one was dead and the other had major ick. He had never had ick before. Upon investigation of the minnows, many if not most had ick. Talked to the store manager and were given the $8 refund for the minnows and $8 credit for one dead fish and a major infestation of the tank and nearly a second dead fish.

Worker cleaning chinchilla tank with vacuum while chinchilla still inside tank. Said the partition in tank dividing the side she was cleaning was sound proof, said they take very good care of their animals. All the while, the chinchilla is running around frightened in the tank. I'd give no stars if I could.

Dog grooming - I told them my old dog cannot stand for long to do it all while lying down. When I went to pick her up I had to help her up. Brought her home. She could not stand up long enough to eat her dinner. This did not happen the 1st time she was there. Also paid to have her ears cleaned. Was not done. I have had show dogs for 25 years and know when something was done wrong. Will not go back.

I've had 2 horrible encounters regarding the time it takes to receive my orders. I will never buy anything on the website again. I usually order from Chewy.com and compared to Petco, there is not even close in regards to shipping, receiving and customer service. I've NEVER had a problem with Chewy.com like I have Petco! Petco shipping and delivery is ridiculous! I ordered from them in January and didn't receive my product until 9 days later. I gave them the benefit of doubt because my order was placed and shipped out right before New Year's Eve and New Year's day.

I didn't know of the rule of you have to be 18 years or older to buy a live animal. My old local pet store let me buy a beta fish when I was 10 without a parent. I'm now 17 and all I wanted was to buy a $2 beta fish. I can understand that you can't be under 18 to buy a ferret, or a snake, but you can't buy a fish? Really? I walk into the store with a 95 lb healthy blue nose pit bull and I asked if there was a certain age to buy a beta fish. I couldn't. I think that rule is dumb and should change the rule for fish.

Yesterday, I took my dog “Annie” for her annual vaccinations to be performed by the staff at the Vetcoclinic (hereinafter referred to as “Vetco”) during clinic hours at Petco #2897 located at 7901 Lansdowne Avenue, Upper Darby, PA. The day before, I was in the store and was elated to discover that Vetco would be there the following day since Annie’s vaccinations became due this week and I had not yet made an appointment with our vet. I also appreciated the reduced cost and was told by the Petco staff to arrive before 11:30 a.m.

I have been bringing my dogs to this PETCO groomer for several years. Joann is the groomer I strictly schedule with. She is so caring, kind and thorough, and goes out of her way to make the overall experience as calming for my dogs as she can. Her work is beyond reproach, and I am sure that this is due to her skills, but also to her LOVE of her clients [four legged and two-legged!]. She is an excellent representative for PETCO.

I went to Petco today to buy my new fish a plant for their tank and as I looked around the store, I found a guppy I wanted to add to my tank. I walked over to one of the workers and politely asked if she could help me get the guppy. After looking at me as if I had kicked a puppy, she asked my age (17) and told me that I couldn't buy a guppy without a parent present. I work on a farm caring for 14 horses, with a puppy and cat of my own at home to care for, but apparently I can't buy a guppy at Petco. There goes my plans of starting an underground trade of guppies...

When shopping at the Petco in Mount Vernon NY there is never a large bag to put purchases only small items bags. That is crazy. I asked the cashier why. She said that Petco expected most if not all of their customers to own cars meaning that they can put large purchases example dog bed, pet carrier and such items in the car directly without a shopping bag. I thought that was so stupid. I don't own a car and do not expect to walk out of a store with the item in my hand to go wherever I am going. Petco should be able to accommodate all size items when packing them for purchase. This needs to change.

Past experiences with staff giving wrong info on products or care. I would not shop there again. I've lost trust with them after following advice and nearly lost my dog. Ended up to be an expensive lesson.

Prices are fair. Customer service is good. Staff is not as up to date as should be but still ok. Good store for me for a few years. Almost have everything I need but asking questions is a problem to some staff on products they carry. Prices are good and perks to club members are great. Very good store for many years for me.

They always have exactly what I need for my senior cat and always able to answer my questions. Their customer service is great and they also take very good care of the animals and fish that they are finding good homes for. Every time I go in to buy monthly needs for my cat I am also able to enjoy visiting with the birds, little furry animals, and the cats that are waiting for their forever homes. The cats get a lot of one-on-one attention and the people are also able to interact with them. It's good for the cats and good for people like me.

They always have what brands of items my dog loves and they are on sale most times. They have the largest variety of products for dogs and other pets. They carry every top brand and have pal rewards that give discounts on certain items. I get reward dollars after spending a certain amount on items I'm going to buy anyways.

The closest store has a horrible manager, a couple of employees with good knowledge but the manager seems to hire high school kids that either don't know or care about the animals they sell. Lousy employees and a bad manager, I am sure there are adults who could do a much better job. I've found dead fish in the tanks, how can you not take care of that?

I go to Petco a few times a week and they are always so helpful and they know what I am there for. The manager is awesome! The staff know what I need. They tell me when they're going to have a sale of the things I am interested in also. Manager is always so helpful.

We purchased a guinea pig that wasn't compatible with our children and needed to return it. They promised us if we returned all the supplies with it, they'd find Elvis, the guinea pig, a good home. Whether they DID or not, they made my kids feel better about the situation.

For the most part I am always happy with my visit. The prices are a little on the high side, but the customer service I have received almost makes it worth the extra costs. Friendly service, knowledgeable associates, let your animals in so they can try out clothes or toys. Prices a little more than you could get it elsewhere but you not only see it, you can touch it, feel it, and your pet can try it. Also, my cat kept getting sick on food we were trying and the associate noticed that I was coming in and spending a lot of time reading bags and buying couple different kinds of food and when I told them how he had an stomach problem and they told me to bring back all the bags I opened that he could not eat and they exchanged then. They really have your pet and pockets in mind.

Every time I've been in the store, I am treated with respect as soon as I walk in. The staff is really nice. They know about the products. The woman who runs the Grooming Department is very sweet. They all love my Bulldog and treat her really good. When I go in to either buy a product or take my Bulldog in to have her nails grind, I am always treated with respect. They are just as sweet as can be. I went in there about a flea problem we were having and the lady that approached us was very nice. She knew about the different products and explain them all to me. Very friendly staff. And Stacey ** in the Grooming Dept. is very sweet and very good with my Bulldog.

Associates are well-informed, helpful and courteous. I am very happy with the service. Very informative. I called. My cat was having a very bad flea infestation. I tried Hartz and the fleas got worst. I called. Talked to one of the associates. He was so patient being that I was very upset, he suggested I use Advantage II. Awesome results. Also suggested ** which works killing fleas from the inside out. Dead fleas all over the house. AWESOME!!! Very pleased with the service. Petco is the only pet/people-friendly store I use.

I've been a PETCO customer for 5 years. They are always very helpful and know both my dogs' by name. PETCO staff are professional and friendly. They always go above and beyond to help with any concerns I may have. My dogs love the staff and can't wait to greet them when I bring them in for their grooming. I highly recommend them.

I purchased a hamster for my granddaughter on Christmas Eve at the Norfolk, VA store on Virginia Beach Blvd. I explained that she lived in Northern VA and that we would be traveling for several hrs. The store associate was very helpful and very diligent about ensuring that the hamster would not be stressed during the trip. She helped me assemble the Kaytee starter kit, put in the hamster along with food, chew toy, and water bottle. The hamster immediately buried himself under the bedding. We tested and discovered that the water bottle would leak an ungodly amount during the trip.

The store seems to have all the little cute toys and gadgets your pet will enjoy. The staff's knowledge of animal behavior is very insightful they shopping for your pet easy. My experience walking thru Petco was better than walking thru a grocery store. Very neatly laid out, organized and made simple. I didn't have to waste any time looking for what I wanted.

Customer service staff did not know what they in stock. Awful experience. Tried to purchase heated kitty house but staff didn't know what I was talking about and offered no suggestions. Went to Petsmart and purchased item where they were very helpful.

They take a true interest in your questions about animals. When my 15 yr. old dog lost his teeth they took the time in helping me find a food that he would be able to eat and would keep him healthy.

The staff are courteous and professional. They bend over backwards to assist me in every aspect. They have the knowledge of all the products, when I ask questions. There is nothing about my Petco that I am disappointed with. However I would suggest lowering prices on some of the high-grade dog foods. Not everybody is able to afford it and their animals deserve it. If Petco realized that they would understand. That is from my standpoint. My experience at Petco has always been nothing but pleasant.