Petco Reviews

I went to PETCO and was willing to buy a parrot and I was denied. I told I was going to take good care of and still they said, "No poor service". They told it needs a big cage and UV lights and a clean environment. I will never buy anything from them again. I suggest for everyone to do the same. Naive people seems it that they don't need all that lots of people has them in different places with light.

I'm an owner of 3 Yorkshire terrier, better known as finicky eaters. My dogs got well adjusted to eating "Hill's: Ideal Balance" which is now being discontinued, so I've been on the hunt for dog food for my THREE DOGS. I was told by a Petco employee from several locations that if my dogs did not like the food, I wouldn't need to go back and forth to Petco, that I could just throw the food out and hold on to the cans and the receipt. I went to this store and I explained to the cashier the whole scenario and the cashier completely embarrassed me and denied my return, said that I need to keep 50% of the food in the containers even if it's spoiled. Which I could have done but since I was informed from several employees from several locations that I can just bring in the empty cans and the original receipt that's why my containers were empty. I'm a very upset consumer (Petco 1 US-46, Totowa, NJ 07512).

I have read 100's of reviews on Petco and after doing so, I really on have one comment which is: "You get what you pay for." Petco, and for that matter, Petsmart, do not have a training program that will actually benefit the customer or the dog. Sure, it's fun taking your dog to socialize with other dogs but, that's not training. You got to think about what you are getting for your money. If you and your dog attend a 60-minute class and there are 6 people/dogs in the class, you will never get more than 10 minutes of individual attention from the trainer. If you do, that would mean that someone else attending did not even get 10 minutes for the trainer.

I dropped off my dog at 10:00 am for full service grooming. After 2 and 1/2 to 3 hours they called me and told me that they had to take him to the Emergency Room. They had cut his nail too short and they weren't able to stop the bleeding. I will not be going back to them any more. They didn't even call afterwards to follow-up and check to see how he was doing.

Georgia **, a "groomer" at Petco on Tamiami Trail in Fort Myers Fl, has been ripping off customers blind!! Although she's been written up in the past for all the overcharging and falsified rabies information, by the way puts your pets in danger! Georgia been stealing from the store as well. Now as of 09/03/2016 we can add assault to the list, she literally shoved another groomer out of her way. 13 of her co-worker's have quit or have been fired themselves for turning her into the corporate headquarters. Their attempts failed because the management team prior to July 2016 failed to do their job.

I went to the patchogue ny Petco today, with two bags of dog food and a bag of can food that I had purchased there. I have never had a problem with exchanges before so I thought it would be ok. But it was raining so bad today, that I went in first picked up some stuff that I could exchange it for, and ask the cashier to watch the stuff while I run out to my car in the pouring rain to get my returns, she said sure no problem. So I run out in the horrible rain and get soaked to the bone, ran back in with the stuff. When it was my turn on a line a different cashier called me over. I told her I was exchanging this food for this stuff, everything was unopened and brand new. She asked if I had a receipt, I said no, but that was never a problem before.

I ordered my dogs flea medicine online from PetCo. When I finally received my order it contained puppy breathing rings not flea medication. Called their customer service and was told they could ship the flea medication again (which would take another week or so to get) or they could refund my money (which would only take a week to ten days - funny thing with that was it didn't take that long for them to take it out of my account). I told them I was not happy with either option and I wanted to speak to a supervisor.

I went last night to purchase a small dog bed. At first I thought someone had put a used bed that was returned back on the shelf as it was stained. When I moved the first one to see the one behind it I noticed it was full of mouse droppings. I then looked closer at all the beds and they either had urine stains or were full of mouse droppings. Disgusting and a health hazard. I called their 800 number and was answered by someone in India who barely spoke English so I'm sure nothing will come of that. It was the Hackensack NJ store and I will be contacting the Board of Health. Do not shop there. I purchased the small bag of food. I needed to have a receipt.

I try to give the benefit of the doubt in most cases but yesterday's experience with the grooming salon pushed me over the edge. It is the fourth issue and the worst I have had in 9 months! Took my Schnauzer to be groomed... was running late because of a slow train. Called them, told them I was on my way (15 minutes late.) Got to Petco about 25 minutes late. First they displayed their disgust I was late. Groomer checked my dog for mats and told me she wasn't too bad. Got a call about three hours into her appointment that her legs were severely matted so I told them to go ahead and shave them down (her legs grow out quickly.) THREE more hours later they tell me she is ready to pick up. When my husband and I go inside they bring her out... we were SHOCKED to see that they had COMPLETELY SHAVED our schnauzer including her face... eyebrows... beard and belly!!!

We took our two schnauzers to Petco in Longview TX to get them groomed. They had them for 5 hours. When we went back to pick them up. They were just putting our white one on the grooming table. We left again and five minutes later they call and say they're ready. We go to pick them up again. By this time we were ready to go. They gave us the bill of $95.00 for their so called grooming job. That was the worst place I've ever taken my dogs. I will never take them back there again. Sad place for claiming to love dogs. Hire real groomers not a bunch of teenagers.

My experience has nothing to do with any of my purchases. My purchases are just fine. I'm submitting this review because I've been going to the store in Austin for some time now but I've notice an drastic change to the environment. The animals aren't in the best of care like they once were. I asked a few employees but no one seemed to care, and I even pointed out the reptiles weren't looking so well. They pretty much brushed me off, and didn't care what I had to say. Upon reading other reviews, and seeing images, it would appear this isn't anything new. Upon doing an simple Google search many claims of cruelty come up, and even videos!!! From PETA doing investigations and regular Joe Blows. https://youtu.be/eu2pZejpSQg.

My sister, my son and my Shih Tzu all went into the Petco in Avondale, AZ. The cashier, who has been rude to us before, was being very nice and complimenting my dog when we first walked into the store. When it was time to pay he was Mr. Judgy and all-knowing wise man, telling me the reason why my dog is fat is because he's old and needs to be fed Senior dog food. First off, my dog is not overweight and is on a strict diet due to his food allergies. Yes, he is 9 years old but still acts like a puppy; he's very energetic. I didn't ask the cashier for his opinion on what to feed my pet, all I wanted to do was pay and get the hell out of there. He was talking really loud too, so the other people in the store overheard what he was saying to me. I was really embarrassed and upset.

When I called and made my appointment I let them know in advance my dog's legs were severely matted. I take responsibility for allowing my dog to get that bad. However I was honest with the lady over the phone and she still quoted me $42. When I arrived I told them my dog is really bad as you can see. Still no verbal response letting me know it will cost an additional $14. If I would have been told then I could have decided what to do at that point. I could have chosen to go somewhere else. I didn't find out until I went to pay. The manager was very nice and credited me what she was able to do. A couple hours before she was done, they told me they could not do it and that needed to take her to a vet. I think I bruised the lady's ego and said that I will do it myself as I have cut her hair in the past. She told me I needed to take her to the vet to get it done and I told her my vet recommended I take her to the groomer.

I've complained to Petco twice about shipping problems and they haven't made it right. I'm not going to get that $30 coupon either because what I ordered was on sale. I have a broken and leaking box of kitty litter on my front porch and it has been there a long time. They have not offered to replace it or compensate me. I'm dropping this service.

Here is what I went through. I saw the promotions that buy $100 worth stuff and get $30 discount. So I purchased but never got $30 discount. Later I found out its not on cat or dog food! So I call them and they gave me $30 credit anyways. When I purchased food for my cat second time, $30 credit did not show and it was charging my credit card! So I call customer service and she said that she had ordered for me and it is not charged to the credit card. But then I found out it was charged! So next call they explained that my husband had used that credit in store. And my husband said that he was told by the store that it was sale and not a credit!!

We went on vacation for 15 days and left Simba in boarding. He got some mat over there. We went for haircut at PETCO Bridgewater, NJ. When I went to pick up Simba, one of the employee started yelling at me in front of other customer that "you guy's have not taken care of Simba's hair." I explained her that, Simba got mat in the boarding and it was not that much of the mat. But she accused me of lying and continued that it can't happen in boarding, it is your fault that you didn't took care of Simba. I felt so embarrassed in front of all that I decided not to go to PETCO again. Also, they have completely shaved my goldendoodle. He doesn't have a single hair on the body. While shaving they have burned Simba at several places. From that day Simba looks very depressed and not so active. I do not recommend PETCO for Goldendoodle Grooming.

Petco is in the middle of a big mess right now because they issued a coupon code with an error and then cancelled all the orders where customers used it. Once contacted, they pretended they were unaware of the issue and then contacted us back to say they would not honor the coupon. They were given the opportunity to correct the issue and they chose not to... So, farewell to Petco. There are way too many pet supply companies that are good to their customers to waste time with one that is not!

We visited PETCO (Peachtree City, GA) for treatment of my dog at July 9 and we paid it with cash. Next day we was there again to just ask that if we pay it with gift card again and refund cash. And Manager confirmed it for that and Cashier also was acknowledged payment exchange. So we bought GC and visited again at Tuesday. But another manager rejected it and told us she will leave the message to manager who worked that time. But nobody contacted us. We was there again at Saturday. Same cashier was working but Manager was different. Cashier explained to other manager. But she rejected it and ask us to visit Tuesday (July 19) to meet senior manager. We visited today again. But ridiculously another manager got angry to us and warn us if we visit again they will report it. Nevertheless everything was began from their confirmation, they angry to us and warn us. We spent lot of times and additional cost for the gift card.

I order 5 sku #'s for my birds. First they made a wrong number of quantity, then when they charge my credit card 4 times with different amounts. $7.56, $43.80, $48.14, $5.38. I send few emails to Susan **, escalation expert and to Angela **, supervisor of one of Petco offices. From July 6 I CANNOT solve this problem. I keep all invoices and all emails to me and from me. I can send them any time, whenever you need it.

Today I brought my Siberian Husky mix to Petco in Rutland, VT for his first grooming experience. The summer heat has his undercoat coming out in tufts, so I finally broke down and brought him to a "professional" groomer, as the brushings that I give him at home didn't seem to be cutting it. He was very calm when we first got there, even laying on the floor and exhibiting no signs of anxiety whatsoever. The groomer came out when she finished with the dog she was working on and asked me a few questions.

Recently I was inquiring about the flea treatment Seresto on PETCO website. The price online was $40.48. I called the PETCO which is located in Bloomsburg, PA to see if they had a supply of the product. I spoke to a sales associate and explain that I was thinking of purchasing the product at the store. She placed me on hold and returned to say that they did have the product. I mentioned that online it was $40.48. She informed me that the store in Bloomsburg did price matching with the online price.

Purchased an expensive item. Never opened. Tried to return a few days later to the SAME clerk and, even though I have a credit card statement and the item is clearly visible on my Petco loyalty card, company refused return - even for store credit. No returns in absence of ridiculous paper receipt. It's clearly not about validation as it's obvious I bought the item, it's just to keep money. Do not plan to shop at Petco again. Keep the lousy $169. It's the last money you'll see from me. Clerk was even snarky too.

I am sad to say I am extremely upset with the grooming my goldendoodle received. Both of my dogs have only gone to Petco for grooming and as of today that has ended. My dog was groomed exactly 6 weeks prior to this appointment so he by no means is neglected in the hygiene department. He is part poodle so his hair is curly and we all know that tends to mat.

Went in to purchase a fish and was treated very rudely. Sales Associate #**. My husband was pointing out the fish we wanted and touched the glass on the aquarium our fish was in and the associate said "don't bang on the glass" in a very rude way.

I cancelled my appointment because of the terrible environment that I saw when dropping my dog off. I was not going to put my dog through the torment and malpractice that I saw. When I first went into the place, there was a multitude of open scissors and electric shavers left on the edge of grooming tables. The cords were also left on the ground which could have easily tripped anyone or a dog. The environment was disastrous with fur left behind and random crap on the grooming tables and floors.

I live in Hawaii, and there is one store on the island. I went into the store and bought two items, then checked the cost of the items online and their prices were inflated nearly and over 100%. One item cost me $49.99 and is online for $27.99; the other one was sold for $26.49 in the store and was $16.99 online. They wouldn't honor any online discounts, price matching, etc in store.

I dropped off my dog for a summer trim at the Petco grooming. I left instructions with what I wanted. The girl Alexandra was not friendly or very enthusiastic about her job. I had a bad feeling as it was not the normal worker that does my dog. When my sister picked up the dog she was shaven to the bone and ears and tail cut. After I specifically said not to cut her short. The groomer even showed me the chart. I picked the size with hair. What we got back was a shaved puppy. No effort was put into that at all. My dog was not matted. There was no need for her to do that. This anger will not go away until my little baby starts to grow her hair back. Do not trust them to cut your pets. She was horrible. And their prices are way too high for such minimal work. Plus her legs had been shaved to the skin???

Went to look for a basic harness/leash. Ended pay $76 for leash, one chewy and 2 boxes of milk bones. Help was all of 3 - 21 year old kids working the Sherman Oaks store. At any rate my point is corporate greed marking up items coming from Mexico & China 500%. Example a large raw hide chewy $22... Pretty sure Petco pays $4-5 tops ridiculous. Going from now on to Dollar store or Costco. Won't be surprised if goes out of business pretty soon. Also to the owners of this Consumer Affairs. What's really go on when you're a private dot-com business. Maybe grab personal info for resale??? Thanks.

A set of portable pet steps was on sale for $41.66 online. I called the store to see if they had this item in stock, which they did. When I asked the price, I was told $169!!... and they do not honor online prices. So, of course, I ordered online. According to online return policy, I will be able to do a return at a local store, if steps need to be returned. Hopefully they will honor this! Unhappy about the policy to not honor online prices...

It was a sad visit! All the fish were in crowded tanks! Some had ick! A lot of fish were dead and the other fish were eating the dead fish! I told the worker there. She didn't care! I used to love getting my fish here in Clifton Park but now will look for another store to go to! This is sad. I am an animal lover. To see this is very inhumane to me! What happened to this store in just two months?

Nearly a year ago I received an email offer from PETCO to receive a $30 eGift card for signing up for repeat delivery. I signed up for repeat delivery for Scoop Free litter trays. I did not receive the $30 eGift card. I called PETCO and was told I would receive the eGift card by a certain date. That date came and went and no eGift card. I called PETCO. I was assured I would receive an eGift card. I didn't. I called PETCO. The customer service representative agreed that I was entitled to a $30 eGift card but continued questioning me with senseless questions. At this point I had received and paid for Scoop Free litter trays. I had fulfilled my contractual obligations. PETCO had not fulfilled their contractual obligation to send me a $30 eGift card.

I will not buy fish from Petco ever again. I was told I could put a bristlenose pleco in with my betta. The one Petco sent home with my husband was so small it was destroyed within two days. I then had them order me 8 harlequin rasboras. They called the fish were in so I went to pick them up the next day. There was already one almost dead at the top of the tank and the surviving ones were so damn small that I put them in a breeding net for a day to try to ease their stress. The next morning I went to let them out of captivity and one was bottoms-up. Dead. Petco needs to find another supplier that doesn't send infants and the staff needs to stop feeding me a line of B.S. when I ask them about things.

Great trainer! I have been taking my Goldendoodle to the Watauga, Texas store for the last 6 weeks. I cannot express how wonderful Brittney is! I walked in PETCO, after going to PS, and having a very unsatisfied visit, just trying to find a product in their store. I was so angry, I didn't even ask about training... their loss. I walked into PETCO and was directed to Brittney... She also didn't have what I was looking for but told me where I could get it since Petco had stopped carrying it. I then talked to her about training, she impressed me so much, I went the next day and signed up my furbaby for HER training classes. She is definitely a people person and wonderful with the dogs!! I couldn't ask for better!

I went into PETCO Camarillo on 4-8-16. I wrote a check for my purchase. The check proceeded to get stuck in their machine. I waited for 20 minutes while their IT guy attempted to retrieve the check. He said he could not and I needed an alternate form of payment. I paid with my VISA card at that point. I was assured several times that they would destroy my check as soon as they could get it out. I went home that evening and told my husband who decided to put a stop payment on the check, which he did the next day. A week or so later we received notification from our bank that they tried to cash the check.

I made an appointment with Michelle, a pet stylist at Petco to groom my 5-month-old teddy bear puppy. I expressed how I wanted him cut and the type of shampoo he needed. She stayed it would take 3 hours, I dropped him off at 515 pm. They called me back at 700 pm. When I went to pick up my baby, he was hacked! He was gouged all through his puppy coat. It was uneven and choppy. I called back after I got home and examined him more thoroughly. He was lethargic, his hair was burned from the drying.

Seven years ago, I purchased my cat Molly from Petco. This purchase was for my aunt who had recently lost her cat at the time. The cat's paperwork said that she was 10 months old. Shots and all were given. My aunt didn't want Molly and so I kept her. She was a wonderful cat up until a month ago when I had to pay out of my pocket $1300.00 in vet bills to find out why Molly's ability to walk on her four legs were failing. My vet said a neurological problem. She said that Molly was 13 years old. I took her to another vet who said Molly was 13 years old and NOT seven going on eight. I am furious that PETCO would lie. WARNING ABOUT THEIR PETS... BE CAREFUL.

First of all I am a Foster Parent. Our 12 yr old purchased 2 hamsters. Within a month the first one died and now the second one has an abscess on it. When we took it back to Petco they wanted us to pay them $30.00 to take it back which the hamster only cost 17.00. When I explained that our son was a foster and had been thru a lot of tragedy already this manager just didn't care. I wouldn't take any animal there or buy anything from them. They also hurt animals there. My mother took her basset hound there to get his nails clipped. When we got him home he was limping. The vet said that it had been twisted which they denied. These places - PETCO need to be shut down.

We'll never go back. Paid $85 FOR MY BICHON, NO mattes, 10 LBS. Was cut too short and came home with fleas, my dog has never had fleas. No thank you.

We will never purchase anything from this store again. We purchased two sweet Guinea pigs. Within a week one became sick. They tell you to bring it in for treatment and they will pay but then they make you return your new furry family member and keep them until better. Not to mention they will not let you see them daily. They have a lack of knowledge about the feeding of these pets and they would not let me see where they have my pig. When I asked for the pig back so I could take it to the vet they said, "No, I can't sell a sick pig", even though we purchased him already!! I am so sad that I may not see our pig again. They are horrible!

Grooming at Petco 13741 S Tamiami Trl. Unit 2, Fort Myers, 33912 - I dropped off my 10 pound Terrier mix for a grooming and the lady asked me, how short or long I wanted her hair to be trimmed. I decided for 3/4". Then I was told, it can take up to 3 hours! They would call me, once they are done. After 3 hours, nobody called, so I went there to check if they had the correct phone number. I got told, it would still take 1/2 hour, but I could pay now. Finally, I picked up my dog after 3 1/2 hours. At some places, hair is maybe 1/16" and other places 2" long. It looks horrible.

I went to Petco to get 4 glofish. The man said to get this certain water heater for $100.00 so I got it and it made the water piping hot without me knowing. So two fish died the same day and then they wouldn't get me replacement so I went home and the other 2 were dead and they wouldn't give me a refund. If you're looking for someone to get a fish go to Petsmart. NEVER PETCO!

Several weeks ago I enrolled my 11 month old male Lhasa dog in the 12 week training course. Today, April 29th was to have been our first session. Upon entering the Petco in Rockwall, TX there was a man checking out and I had stopped to find out where I needed to go for the class and the man checking out without saying a word bent down and started to pet my dog and my dog reacted with an aggressive reaction went toward him. I immediately got hold of my dog and the man proceeded with his checkout. Immediately after that a woman came up to checkout and she was asking me what kind of dog was he and she waited for my dog to come to her and he did. There was not any type of aggression on my dog's part with her.

I set up an appointment for our dog to get groomed at the Petco in Pflugerville, Tx. His appointment was at 10 am. We went and dropped him off. The lady said it would be about 5 hours until he was done. We didn't really want his hair short. We really just wanted a trim and we voiced that. Keep in mind he's a Siberian Husky. The lady insisted we did the 2nd to shortest cut they had because "he has really wool like hair" she said. Assuming the lady knew what she was talking about we went ahead and said "ok".

I have a 9 yr-old Pekingese that has never been caged. Our home is his and he is spoiled. I went to Petco to have him groomed at his appointed time, 12:30pm. Cindy, the groomer and I had a CLEAR and CONCISE conversation at his first visit that when my Pekingese is brought in at his appointment time, he is to be groomed immediately. Cindy said "no problem, I will make notes in the computer on his account so we will be aware of that in future visits." I called after two hours and found out he would not be groomed until 3pm! He had been in a cage for 2 hours and still waiting! I picked him and noticed after I placed him in my car that his tongue was beet red and he was breathing very heavy, like he had not had water or any air conditioning while in area of the grooming area. NEVER will I take my precious pet there again!

Hill's Science Diet Small Breed canned dog food has went up by 20%. I have been buying this for 13 years and never seen a jump in price like this at the Elmhurst location. I will miss the groomers. They were good but I won't put up with price gouging.

Petco offered free shipping on Earth Day but it was not free when I tried to place an online order so dumb me called Petco customer service; not knowing I'd end up talking to a person/s in the Philippines that could understand me as well as I could understand them (poorly)... Paid for the order but never received email confirmation since they had my name completely wrong. Still don't have my order although called customer service 4 times. Local Petco store mgr threw her hands up said Petco stores have nothing to do with online, and finding Petco corporate phone number on internet as Petco won't give you that on their site and San Diego tells me "oh well I don't do complaints but someone will call you back in 24 hours." I'm going to PetSmart. Petco is WB Why Bother. Won't go to stores again either.

I found a stray dog wandering alone and decided to take him into my home and give him the love and attention he deserves. He was in really bad shape. Mattes all over his body that looked like they're been there for years, fix tails throughout his fur, hair so long on his face it was over his eyes, and his little body was covered in fleas. After getting him his required shots from my local vet I took him into to Petco.

I have repeatedly tried to give this company a chance, but time and time again they disappoint me. The horrible care of animals at each store I have visited and the disturbing lack of knowledge of the employees who take care of them at Petco is unbelievable. Everytime I visit there is always animals that don't look healthy, cages need to be cleaned and food and water is out - not to mention always dead or sick fish in tanks... What are the employees doing??? You might ask... Well on their cell phones or hanging out talking or avoiding customers at all cost seems. I am 100% sure the person(s) who run this company doesn't even like animals let alone is animal lover.

Went to PETCO to buy my baby something. Anyone that knows me know I foot any bill I damn please. She told me she didn't feel comfortable with selling me this pet cause for the safety of the animal and that she felt I couldn't afford it. This was after I made the purchase and she tried to pressure me to buy more, Kmsl. As you can see I paid with my card debit. Meaning, she would have to pay me out in cash right then. She did my refund in credit which takes up to 5 days to receive back, my God. I left but without getting upset.

The grooming prices are too high it cost my friend $213.00 for a cocker. They took advantage of her. That's a house bill!!! Why is it so high??? If it was a high-risk groom she should send it to the vet!!! That groomer must really make out with that commission like it was her own shop with no liabilities!!! This is on Petco for letting it happen!!! She's making more than the store is worth in 1/4 year.

I took my cocker spaniel to the PETCO in West Palm Beach FL on Tuesday 3/29/2016 and yesterday on Wednesday while I was petting him I found a razor burn on his belly and a lot of allergy in that area. They shaved him way too close to the skin and the blade was either dull or hot. I went to get him an ointment and felt bad for my poor dog. The groomers were very nice and pleasant. I really don't like giving a complaint but come on shaving a poor dog so close to the skin should not happen. My regular groomer at the PETCO in Plantation is amazing and my boy has never had an issue with him. But this time I'm really disappointed my baby has to go thru this (see attached picture). I want to be clear. I don't want a refund. The service was done but I want you guys to be careful when shaving!!!

I haven't had a problem with the store, but online isn't good at all! It started when I asked to be notified when something I was interested in was back in stock (actually 2 things). Then I placed my order & they had a promotion going on for extra pals rewards that I didn't receive & have been chasing them to give that to me, even though I was told I was going to get it... I'm still waiting. I got my order, tried to call them a few times & had trouble simply getting through. My order was messed up, some things were opened (seal was open) & other things were clearly used. When I did speak with a rep, I was told the ONLY way I could return to store was by an e-mail but I can't print it & don't have internet on my phone... I couldn't speak with a supervisor then either because call volume was SO high & I have already written asking for a call from a supervisor or manager so we will see if I ever get a call from one now. NOT GOOD!

My first repeat order came all at once with free shipping, good prices. Large and small items were thrown into the box with no attempt at wrapping and 2 were damaged. The company has not responded to my complaint. Although everything was supposed to come at once again in a month, they chose to send each item separately and charged me $5.99 shipping FOR EVERY SINGLE ITEM. Customer Service is now closed but will be hearing from me soon.

The Assistant Manager of Petco called me and we worked out the fee issue and I will be assigned to a new and experienced groomer. I was also offered 100% money back, but declined it. The purpose of my post was not to get a refund but to voice my objection about the price. Out of fairness thought it was only right to post and update that my complaint was heard and rectified.

I'll never bring my dog back to your store. The last time he was there he got butchered after I told the groomer I'll pay the extra for all the matted spots to be combed out. He was shaved in all the matted spots and he looked horrible when I picked him up. Granted some mats had to be shaved but the majority of them could have been combed out. Your groomers get paid to do their jobs and was offered the extra for the matted hair to be removed and they shaved him to save time... Your EXPERIENCED groomers should know you don't shave a golden retriever because their hair doesn't grow back right.

The recurring order function is about as useful as a fire hose enema. I have previously complained about the 'pause' of the order without reason or explanation only to have it happen more regularly than a high fiber diet bowel movement. If I were in charge I would personally fire anyone involved with this piece of code (the pause for no reason function) as it only serves to leave customers waiting for food that will never arrive. I get that you send out an email that says "your order has been paused".

My dog was very damp when they called me to pick her up. I ask to blow dry her more and they did. But she was still damp and not trimmed up like she had been the other 2 times I had her there. It was another person that done the grooming than the first 2 times. I could have done the job that this person did today. It was NOT A PRETTY job done today. Next time I call to get an appointment, I will see to it that a lady by the name of Dezafea (DEZ) is working the day I bring in my dog and that she will be do the grooming. This is at Garden City, Kansas. Today 3-8-2016 my appointment was at 10:30 AM.

On March 3rd I took my pet to store 3752 (in the Bronx, NY) to get groom for the 2nd time after adopting him. They called me to let me know that my pet was ready but that he had an allergic reaction to the shampoo and was red all over his body. Denisse (the groomer) suggested to bathe him again with special medicated shampoo. I agreed to it. When we picked up our dog, he was not happy. He was very shy, so we thought that all the washing probably stressed him out.

We took our two dogs to Petco in Cicero, NY for a grooming appointment. Realizing that both were pretty matted after a long winter we realized that they would have to have quite a cut to be normal. Well Coco now has a severe cut with gouges on her nose, back and ears. His skin is showing in spots and he certainly doesn't even look like the same dog that went in for a haircut. Our other dog has a cut that at least makes her resemble the dog that was brought in for grooming. Needless to say, this will be our last trip to Petco for any reason. What was learned? I guess... that even untrained groomers can be hired at Petco for their grooming needs. These dogs are Labradoodles.

My husband went to take an item back for me to Petco, I paid with my debit card. I told him they should give cash back as it's a debit card. When he went to return the item they refused to give him cash back and made him take store credit. We had our receipt so there should be no reason to get store credit. They also spoke to him rudely why doing the return. If you buy anything from any major retail store with debit and do a return they will give you cash. Petsmart even states that in their return policy. I will not be going back to Petco again. My business will be at Petsmart from now on.

I order items for my reptiles constantly. Usually I use petmountain.com. They did not have an item I needed so I looked for everything I was buying on petco.com. I live close to a PETCO but decided to check their online sales and such. I got the package missing an item. I called and got hung up on and then called back to wait on hold for 30 minutes. A non-English speaking person answered the phone and told me the item would be refunded at full price and someone would call in about 2 days for me to get the item again.

May I start by saying that I like the PETCO stores at which I've shopped, but the changes to the website and customer service has caused me too much trouble to continue shopping there. I started a monthly auto-ship, apparently, on the PETCO "legacy" website. One month I failed to get my email reminder that the shipment was coming, but it arrived anyway, whether or not I wanted it, or to make any changes. 2 months later, I still could not log into my account to make changes to my auto-ship order, nor to transfer my PALS reward points. I have spoken to customer service 5 times and they all tell me they've sent an email to me to help me reset my password. Never happened. The last Customer Service Manager I spoke to promised me a callback. Never happened. The number below is my inquiry number.

I placed an order for pet food during their online 20% off food sale. They showed it as shipped and charged my credit card. I tried tracking for a week but it still showed only a UPS label has been created. I tried contacting them by email twice but did not receive a response back, even though their site says they will answer within 24 hours. I then called and after waiting 20 min for a CSR, they tracked my order and found it never left their warehouse. They said they could only cancel, not replace, my order, and was told that I should receive a credit within a week and that I would need to place a new order but pay full price this time, not the 20% off cost on the original order.

I scheduled a grooming appointment for my Old English Sheep dog, Molly, at the PETCO in Clifton Heights, PA. When I arrived, I explained VERY CAREFULLY to the groomer what I wanted done. I wanted one inch cut off from Molly's 6-inch length fur. I even showed the groomer how much I wanted cut by placing Molly's fur between my fingers so that 1 inch remained above my fingers and said "cut this much off". 90 minutes later I receive a phone call from the groomer who told me Molly had a lot of matting on her chest and front legs and that she would need to be trimmed more in those areas and I agreed as I knew these were problem areas from brushing her.

On Feb 14 I placed an order for a cat tree that was only provided online. The store personnel was very friendly and assisted me in making this order. The order was placed at the store and I was told it would ship in 3 working days. Mindful that Monday was a holiday I figured that in. The cost was presented to financial institution and was promptly deducted from my account. I received an email stating the item had shipped on the 17th. It is now Feb 22 and I still have not received the product.

Petco.com underwent changes to its website. Because of website glitches, nearly 50 in gift card funds were lost when I tried to place an order. I immediately called customer service and was told to pay for my order again, with a credit card, then Petco.com would immediately refund my credit card. This would essentially be correcting the error with the gift card. Six weeks later, 4 calls to customer service, and there has been no refund. Wait time for customer service is 20-40 minutes. They keep saying the refund is being processed. They ask for feedback for the customer service agent, but it is not really the agent's fault. The agent says the refund must be approved by "upper management". Whatever.

Looked online. Seen sale on fish gravel, drove 40 miles to buy, store will not honor sale price. Ad does not say online only, even showed sale price at store from Petco website.

I bought a tube of high calorie vitamins at $12.72 including tax. Found out later, I could order online for $5.52. Even with the $4.95 shipping, it would only be $10.47. (Shipping is free with minimum order.) Then I checked other items and Petco prices are 2 to 3 times higher. Yes they're brick and mortar with expenses but terribly overpriced. I probably won't shop there again. Store was clean and service good if you have excess money to spend.

Each time I called the wait time to get to a customer rep. took at least 30 min. I had to make 3 calls to cancel my order and each time I received confirmation that it had been cancelled, to get me off their backs and take money out of my account. The shipment was never ever cancelled and it arrived today only after 2 days since the order was processed! Petco is so desperate to take your money that they will actually expedite your shipment so that they can take your money, despite continuous requests for cancellation. My original cancellation was because they didn't honor the 20% discount that I was eligible for.

Birds stand was ordered. Said in stock. Money deducted from my checking account. Item not in stock. Took 4 days to get through to petco.com. Still another 4 days have not received refund. They deducted my money before item was shipped. Not in stock.

Few calls to Petco said "don't have it in stock Blue Buffalo brand". Then it's "in stock" but can't sell it to me because it's not listed online. One hour phone when I am asked for my credit card it said denied. 2nd credit card was also denied. I was told to call my credit card holder. 1st credit card given was approved then the second card was charge 5 times. I called Petco and they could not help, no supervisor available.

I went on to Petco.com to find out some online pricing, because they tend to have a lot of sales that they don't carry in stores. I found three items that were a reasonable price (minus shipping) which tends to be $5.99 most times and this so happens to be how much I saved on three of the items, so $18.00 in savings, minus shipping, I was saving $12.00.

We purchased 2 large angelfish and within 48 hours they were dead, and so were most of our fish we had had for 5 years. When I took him back, they said our water in our tank was harmful and that's what caused the angelfish to die. It's funny because we went and bought 6 more fish in Austin and put them in our tank and they're still alive. Petco refused to refund our money or even give us a partial credit for the fish. WE NEVER BUY ANYTHING FROM THIS STORE AGAIN.

Pet gates: Went shopping online to see what type of extra tall gates PETCO had. Found one for 53.99 (Carlson Pet Products Extra Tall Expandable Gate with Small Pet Door) with free shipping if purchase over $49. Figured I would check store first. Went to local on in Easton, PA. Found exactly what they had, but there was no price listed. Dragged it all the way up front and ask the girl what the price was. Stated it was 89.99. Told her what the online price was. Stated nothing she could do. Told her I would put it back and go home and buy online and that it was sad that the store just lost a sale. She appeared to have attitude like she did not care as it wasn't her store.

We left our dog Skip at the salon in Petco, Napa at approx. 4:00 PM on Wednesday the 30th of December 2015. Skip was going to get "the works" (wash, nails, brushing, etc). While he was there, my wife and I left to run some errands. At approx. 4:55, we got a call from the manager at the store telling us to there was an emergency and we needed to rush to a local Veterinary Hospital. When we arrived, we were told that Skip had some form of incident and that he did not make it. The manager from Petco was there and he told us that they were preparing Skip for a bath when the person working with him was called out of the room so they left him there attached to a wash basin in a "harness" for "at least five minutes". When they returned, Skip was lying there unresponsive. None of the treatments that he was there for were done. He was untouched.

I made an appointment a week ago. Was asked how old my cat was and if he had his rabies - I told them he was 15 and up to date on shots. I get to my appointment ON TIME and was turned away because of my cat's age! The person I made the appt with should have told me then! I will never go back for anything at Petco.

So I've been taking my dog Maggie to Unleashed for grooming for awhile and the final time I made a grooming appointment, we were turned away because my dog is old. I drove all that way just to be told they couldn't. I'll be buying our dog needs elsewhere. I'd give them a zero star if that was possible.

Every time I go to Petco to buy food they never have it. Ever. I've gone 3 or 4 times and it's always gone. The guy at the register was nice enough to get one from another store. I go to pick it up and find out I'm paying more for it than I would at Petsmart. Told the lady every time I come it's never there. She told me I have to call 2 weeks ahead so that I can get a bag. Decided never mind I'll buy the food this time because of the nice guy whom went and got the bag. But never again will I waste my time getting dog food from Petco.

I went today at 7:15 to use the self-service dog wash and the girl at the front desk named Rei (who by the way made us wait to be "attended") told us that we couldn't use the self-service dog wash because she already cleaned the baths up. Excuse me?? Isn't the service supposed to be open until 8? Does it take 45 minutes to clean up a shower? I have two medium short haired dogs... That doesn't make sense at all. It looked like the girl didn't want to work. Shame.

I purchased a ferret reluctantly being it was from Petco pet store, and buying for a pet store you don't know the true background, but my son wanted him & after we got him home it was love at first sight. He had more personality than most humans I know. We named him Ozzy, did all our research to know how to care properly for him. 2 days before Christmas I noticed his breathing was heavy & we took him to 2 vets, one regular & a specialist, shocked to find out at the age of 14 months old he's dying from a form of lymphoma that is associated with over breeding. I should have did my research About Marshall ferrets, that is where Petco get their ferrets from. Marshall ferrets in the past have been shut down, fined, etc. I like most didn't know ferrets are like having a dog or cat & extremely loving towards their owners. We were devastated knowing Ozzy won't be with us much longer.

I can sympathize with Ernest on his review as I just went through almost the same thing. Placed an order online December 5, 2015. When I didn't receive after 2 weeks, contacted customer service and was told their website crashed and was being worked on. That's when I found out my order was cancelled. That's when my blood pressure went up because I gave them the benefit of the doubt, but don't like being taken for a fool! Called numerous times and after being on hold 20 min at a time, was told by Katie (escalation supervisor) it all was being handled. I won't go into details (not enough room) about the rest as I'm sure you could imagine yourself what followed. All I can say is Petco should be ashamed of themselves for handling customer service issues the way they do. I got no satisfaction, couldn't understand most of the people I spoke with, and basic math is a problem.

At the age of 11 my dog, Dutchy, had surgery in mid-August due to a ruptured disc in his spine - prior to surgery he was unable to walk for 2 weeks. It took him 6 weeks to recover and fully be able to walk on his own. As a result of the surgery I try to minimize long walks as much as I can and healthily reduced his weight to alleviate the pain from his osteoarthritis. With the impending holidays I wanted Dutchy to have a bath and decided to make his appointment at Petco (Store 3721, NY) - he is a frequent visitor at this store and it is the closest grooming service in which the walk won't put too much of a strain on him. He was due for his Bordetella vaccine before getting a bath so I coordinated his semi-annual senior Vet visit on the same day.

My regular groomer was on vacation, but was scheduled to return soon, so I took my Bichon Frise to Petco to be bathed, dried, and brushed/combed out. I thought this would be a good occasion to see if Petco could be used as backup to my regular groomer's schedule. When I picked up my dog, her appearance was the same as when I took her to Petco; she just smelled better. It seemed as though she was bathed and dried, but her hair/tail was still kinky curly as though she had not been brushed. I definitely will not give Petco another chance.

Ok so yesterday I went to PETCO to get a Bearded Dragon. I only found 2 staff that were willing to help me the whole time I was there. One of the employees had to bring somebody up to get the reptile out for us. He looked like he was on crack. He yanked the cage open with no concern for the Bearded Dragons and grabbed one out. He was squeezing it quite hard while he was examining it. On the way to the register, he stopped by one of the employees and held the Dragon up to her face and tried to scare her like a 5-year-old would. My Dragon is doing good since I brought it home but I felt bad for the animals there. They should improve the experience and not hire people that looked like they spent 20 years in prison for child molestation.

I recently had an experience with the manager at the Petco store at 15th street and Alma in Plano, TX. His name is Kyle and I am completely dissatisfied with how he treated my father. My father is a 75 year old man who had a question about which harness to buy to help our dog walk better. Kyle not only talked down to my father as if he was a 10 year old boy who knew nothing, but also called him an irresponsible dog owner because we were inquiring about the chains. Kyle also tried to push his opinion on us saying that even though "his store" carried the chains, it was NOT fine to use on a dog and that we would be "irresponsible dog owners" if we bought it.

Made an order for aquarium on December 8th. Immediately after, their website crashed for a couple days and any link to my order disappeared. As of December 20th, no one can tell me what my order status is, even though I have been billed..

I bought a two inch lobster (crayfish) for my son at PETCO. Within hours it died. This is a common theme there. I've previously seen dying / dead fish and frogs in their tanks. I've bought a snail and frog that died too. My bad, why did I buy the lobster there? I was trying to make my son happy. Terrible. It cost me $20 bucks, plus the food which was $8.99! I am planning on taking the dead lobster back (yes, it is gross). We'll see what happens next! I really wish the Atlanta metro had mom and pop pet stores instead of endless chain stores.

Placed an order on 8 Dec 2015 for 6 ten pound bags of aquarium sand and 2 twenty pound bags of crushed coral. Long story short got 100 pounds of sand. Also there was no packing slip or receipt in any of the 3 boxes sent. The only proof of this transaction is my Paypal. Petco never sent me anything for this order. Called them and got, "We will get the right stuff right out to you," and today (17 Dec 2015) got an email. The say item but it is items and how much is the refund and when will there be a refund? These people are just bad.

My family and I were looking for a pet bird. We walked inside and there was dozens of dead a dying animals! Petsmart isn't even that bad but Petsmart is still bad. I walked out of Petco crying. We have never been there since.

I'm very displeased with how unpleasant Petco is. My hamster died after 2 days of having it. I buried my hamster. What did they say when I wanted to get another hamster? "We'll have to have the hamster body." So I told them we buried him. Their response? "Then you'll have to dig him up." What kind of horrible people say that to a kid who just lost their hamster that came from their facility after having it for 2 days???

I made a purchase of 5 items this afternoon. Website stated they had the products. 2 hours later all 5 items are reported as back-ordered. Tried to sign-in to cancel order and can't sign-in. Called 888# and they can't cancel the order, and when I could get into my account online the website doesn't allow you to cancel your order, and by the way I was charged for the order on pending charges on my Credit card. This company is showing deceptive practices going into the 2015 Holiday season! This company in my opinion is a Fraud and my Credit Card company seems to agree. How many people in this country purchase items to get back-ordered. This is like a rain-check of the 1980's, but being charged for something you have not received!!

Just took my dog to the PETCO grooming located in Owings mills, Maryland and it was a terrible job. My dog was cut several times, had patches of fur missing in her coat, and clumps of left over fur in her coat. It was disgraceful. I paid over $70 and trusted these people who worked for this company to do the job I paid for and instead I was given something less than the value. I'm so hurt, frustrated, and I feel like I've been taken advantage of. I'm not sure if there needs to be more training or if this is just the standards of this company. What I do know is I will never take my dog here again. Terrible first impression.

I took my dog to PETCO grooming few days ago. Worst grooming ever seen. His fur was still damp and she did not removed matted fur. Nails were not cut evenly. Inside his ears were wet. Not only horrible grooming job she did, but also groomer was yelling at a little dog while she was cutting the little dog's fur. Unprofessional, Very disappointed. They charged us $50+. Do not recommend.

My dog was groomed on 11/14 by Cheyenne, store 1729 and she did a HORRIBLE job. When we arrived, she had a look on her face like she didn't want to groom him because he's old and I asked her if she was going to groom him to which she responded yes. 5 hours later, I picked him up and didn't look at him at that moment because I wanted to pay and get him home since he had not eaten yet. Cheyenne said that she did the best she could and his haircut made him look like a turtle and she giggled. Once I got him home, I was floored. He did look like a turtle and he had gashes where apparently the clippers must have slipped.

I have had a successful saltwater aquarium for a few years. I usually go to just one local fish store. But this past August I thought I would buy some fish from my local Petco in Edwardsville Illinois. Every fish I bought died after a week. Several hundred dollars worth of fish. I tested my water and everything was excellent each time. And all of my other fish were doing great. Including more sensitive coral. And anemones. So I contacted Petco. They gave my info to the store. The store manager called me and was very rude and accused me of having poor water quality. Then I contacted the district manager who accused me of the same thing. I'm advised I do a 15% water change every single week. And my aquarium is not the problem. Your fish are the issue. And how you acclimate them etc.

I took my dog for grooming (first time with this establishment). Worst grooming ever! Would not even know that he had been there other than for dragging his butt across the floors when we got home. I only took him because I could not get in to his regular groomer for almost 4 weeks. She normally has him for 1 to 1-1/2 hours at most. Petco had him for 3 1/2 hours. What a total waste of $41.00!

I recently purchased a Zenpet Collar. The internal inflatable insert has a slow leak. This was the last collar in a size large and I just wanted to get a replacement insert. It took 35 minutes of waiting on the phone until a customer service rep. finally answered. Another 15 minutes of repeating information over and over with no result. Very frustrating experience with no resolution!

Petco.com will not allow me to make an order on my prepaid card and actually locked me out of my account.

Customer service was a joke. No one helped me. I started asking a lady where the dog seat belt harnesses were and she walked off. No greetings. PETCO just felt uninviting. So I went to Petsmart. Was the best customer service I've ever had.

I've been trying for 3 days to do a simple online order to take advantage of their online sales. Every time I tried, after dozens of pop-ups asking me to give away my friends' emails, I got an error message stating that my credit card information did not agree to my address information and that I should contact my credit card company to ask how I should put it in. "Chat" is always a waste of time because the "person" takes forever to try & understand what's going on. I called their online directly (after 5 minutes on hold waiting for someone) and the stupid rep went throughout my entire order, line by line and then at the end would not give me the same discounts as I would have gotten had my online order gone through without their glitch. I GAVE UP AFTER 3 DAYS!!!!

Just want to let someone know that this female manager...I believe Christine...needs to be retrained on how to deal with customers and learn compassion. She seems to make comments that are not needed - most ok to give advice but learn how to give it without making the customer feel worse. She was being sarcastic. I'm not the type who complains but this lady twice on 2 different occasions had shown No compassion. She's in the wrong business. I felt like I was being chastised. The young man however running the register has awesome customer service skills and made me feel at ease.

Written a review "on hold" from 1/25/2015 about this same issue, different location. Recent visit to Petco 10/16/2015. Petco is still selling houseplants in the aquatics. They are completely submerged under water. It is nice seeing a variety of actual aquatic plants in these aquarium plant holding tanks that look half decent, however, the other half of them are not true aquatics. Most of the plants aren't properly labeled on the tanks, in fact, I believe this is their way of getting us - it is that they don't label them thinking, "they don't know what they are but they look good, let's sell them. As soon as all their fish die, they'll be back for more fish and plants." I talked to the guy who was getting my real aquatic plant for me and he told me how he knew some of the plants were not meant for aquariums but the higher ups don't care and they won't do anything about it. Why are these plants still being sold for aquarium use?

I have been going to this store for a few years. The customer service is amazing, someone is always willing to help. The management wants you to be happy. That is sad about other stores as this one is run really great.

I did not know to bring water with me for the return. The associate that waited on me was very rude and drilled me on how big the tanks were, how long they were established, insinuating that it was my fault the fish had died. I've had large aquariums for about 30 years now and I'm not a novice. She then told me because I'd lost 2 fish out of the 10 or 12 guppies, I was starting my granddaughter's tank with an excessive amount of fish to loose. She did get me my 2 fish but I will not return any of the others that have died. My tank water tested out just fine. They'd been cycled and she had no right to be nasty with me. If you don't want to fulfill the warranty you supply on your fish then don't offer it and don't be nasty when people do.

I have an AKC Maltese named Sebastian. I have always been very particular when it comes to my animals. I visited the Petco store in Tyler, Texas on Highway 69 close to the 49 Toll Road approximately 3 months ago and it was a wonderful experience. The staff were exceptionally courteous and friendly, as well as the managers.

I adopted my first cat and decided to go to Petco to pick up supplies. I didn't know much about the Furminator but I heard good things about it. I saw the ones for dogs on display and asked if it worked the same for cats. The woman at the register said "uh well what type of cat is it?" And I told her I didn't know because I was picking her up today and the Humane Society didn't know what breed she was. She then glared at me and said in the most condescending tone, "Oh what, you haven't even gotten the thing yet and you're planning on SHAVING it?" So I was like "No, this isn't a razor. It's a comb. Right?" And she told me to ask the groomers of the store.

Every single time I'm at the Petco in Rutland VT every tank has dead fish in it. Every tank has fish without fins, fish being eaten by others, filthy tanks not even wiped down on the front and no one ever wants to take responsibility for it. So sad and disgusting. The last time I was there the sea anemone was totally dead and the fish were eating its corpse and the rep in fish tried to tell me that thing was alive and healthy. They are totally clueless and unprofessional and lazy and the fish shouldn't have to pay the price of their negligence. What an awful place to get fish.

They need to have formal school training! To be a accredited dog trainer! They promote a sales associate to trainer as needed! That's not what people are paying for!

I ordered a box of Nature Recipe cat food from Petco.com. I just noticed that one of the four trays was littered with dead larvae, since one plastic lid was ripped open and the meat must have been infested with worms. It is disgusting. I can't believe that Petco.com's warehouse would send this out without checking.

I took my 2 year old chihuahua to get groomed and when I went back to get him after I hadn't gotten a phone call after 4 hours I was a little concerned. When I got there, my dog had not been groomed but was sitting in the cage wet, scared and apparently had his ACL in his knee completely ripped off. After arguing with the rude general manager about the situation, they finally agreed to pay the 2000 dollar surgery bill.

I recently purchased four convict cichlid juveniles from PETCO. I kept the receipt because I have a long history with PETCO and fish dying. I have a well established 55 gallon tank. I correctly added these four fish to my tank and after 1 week all four passed away. The rest of my tank is fine. I bagged up some water and brought my receipt to the store, they proceeded to check my water and it was fine. I brought the issue to the register with my water and they told me that I could not get any money back because the four fish I purchased were donated. They wanted to give me a coupon for a % off my next purchase. Mind you I spent 20$ on these fish.

Took my one-year-old pit bull there back in February and they said he snapped at a dog. Never told us but had it on the computer. It is now October and I bring him back and they say he can no longer come. He was a puppy when this happened. Whatever happened to warnings or letting a person know!

My 2 beagles, ages 11 and 16, have been getting groomed at Petco for 10 years. Although they are too expensive and don't always do what I ask I continued to patronize them. I usually call a day or two before I want to bring them. They get a bath every three to four months. They were just there in April or May. Now I am told that my 16 year old is over 13 (um, yea!) and has hip dysplasia so they can't groom him... WHAT??

Don't go to Petco. They are not professional. They ruined my dog hair and hurt her. l taking them to court.

You have the worst people working there. I will never go back. She did not even gave me a receipt. She was telling another cashier how weird my dog looked???

I went in there with a friend to get some flies for his frogs. I hate looking at the animals because I always feel sorry for them. This time I really should have not looked. I say this because they have a Sun Conure in a plexiglass cage that is about 5 times at least too small. I know birds. I have had them my whole life and this poor bird is miserable to say the least. :(

I spent about an hour looking through All the betta fish (like I do at least weekly). The aquatics manager was aware of my actions and we conversed about some of the fish (just like always). I finally took a female betta to the register. At that time noticed 3 dog toys on sale that I decided to purchase also. When I added them with the fish and was ready to check out the assistant manager stated they could sell me the toys but could not sell me the fish. I was blatantly shocked and said "okay." Put 1 of the toys back and decided on 2 toys. I have spent hundreds of dollars at this store and see them frequently. Every week and sometimes several times a week. I was extremely upset. I have decided to take the 2 toys back and will not visit the store again. I have also sent a message to the corporate office.

We signed up for dog training class with Petco store in Upland, CA. We were told the class is held every Saturday, at 1100 am. So we went to the store on time the following Saturday. Upon entering the store, there was no trainer at all. The store manager told us the trainer was pregnant and she could not make it. We asked why not they give us a call ahead of time and the store manager said it is the trainer's responsibility to handle customer service. "The trainer is not a store employee," the manager added. However, we paid the store, not the trainer, for the training class. We were told the class would be held the following Saturday. However, they put off again. Again, not one called us ahead of time to notify us about the change. The store manager said all she could do is to refund money. Petco is dishonest in running its business.

I originally called for grooming service and the lady on the phone told me that a slot was open Tuesday and that all day would be available. So I made an appointment and when I went to the store that day, they said I did not have an appointment. Even though they had taken down my information of my phone number and my dog's name, I had already gone through the trouble of going to the vet and getting an updated rabies certificate, they said they were unable to take us. The lady on the phone the day before had said all day was open so even though my appointment was not in their corrupt system, they should've still taken my dog in for grooming. They failed to complete amazing customer service and I will not be going there anymore.

My debit card was charged 3 times when in fact it should had only been charged once. This particular day the first transaction was supposedly declined, so then they ran it 3 more times and one got through. Supposedly the others were declined, however that was not the case, every charge went through. I was told by my bank that they had several calls regarding Petco purchases from that day with overcharges where Petco was saying it was declined yet the charges were actually validated. I called the store, spoke with Sean or maybe it's spelled Shawn. Regardless, nothing was done by this person but broken promises. I asked for corporate and they gave me the number for online sales. I had to do my own research and get the numbers I desired. I called headquarters and spoke to operator, informed her of my concern and the reason for my call. She transfer me to an AP manager named Carolyn **.

Ordering K9 Advantix II Petco states one price, and then changes the actual order to a higher price. They want to give $5.00 coupons that I will never use. When talking on the phone, they are very hard to understand.

I frequently shop in stores at Petco, but every once in a while there will be an online deal I want to take advantage of. Last time this happened I had a ton of problems, so I have tried not to shop on the website in almost a year! Unfortunately, we are changing dog foods and I would need to order this food online. I was trying to use repeat delivery since they are having a great deal right now, but repeat delivery would not apply my Petco pals rewards (even though I did check the box to automatically apply them). After trying to figure out why my reward dollars were not being applied, I went back to view my cart and I reached a login page. Every time I logged in at this point it would bring me right back to the login page! I cleared my cookies and cache and I was still having the same problem so I repeated my computer completely.

Dear PETCO; I really like shopping at your stores for goodies for our critters - Liberty (canine), Olive (feline), and D'Shawn (reptile). Here is a simple suggestion: if you are going to sell live rodents AND live snakes, please train your employees to not have a hissy-fit if they learn a customer is actually going to feed one of your items (a mouse) to another one of your items (a snake). One more thing -- train the employees to let the customer know that the "Live Animal Purchase Form" is NOT mandatory for the purchase of snake food (mice). It seems as when a customer writes "REFUSED" on this form, the already fit throwing employee becomes MORE enraged. Thank you, a loyal customer.

I brought my dog to Petco for a bath, which I was told was $25 which was fine with me as I'm on a fixed income. The clerk asked about nails and teeth, which I said no. The dog was having a full dental in another week at the vet and they would also do her nails at the same time. The clerk then insisted it was included, sounded a little strange to me, but I then agreed. When I picked my dog up a couple hours later my bill was nearly $50. I will never ever take either of my dogs to Petco for a bath again. As I specifically said I didn't want the service then was told it was included in the grooming, I felt I was taken for a ride. I did pay the bill rather than argue about it.

About 1 week ago, I went to Petco to buy a hamster for my daughter. She found a hamster that she wanted, so we got an employee to get the hamster so we could take it home. As he was taking the hamster out of its cage, he dropped the hamster. It was an accident but he should of been more careful. The hamster fell from about 4 feet in the air! My daughter started to cry because she was worried about the hamster. The hamster was put back into its cage to calm down for a minute, and it ran to a corner. The hamster then bit the employee when he tried to take it out again. Then, the employee pushed the hamster farther into the corner, very roughly. I am so upset with what happened. I won't be shopping at Petco again!!

I took my dog, a pug, to the Petco in Wadsworth, OH this evening for a nail trim. The groomer failed to secure my dog to the table. As a result of the groomers negligence my dog fell off the table and DIED at Petco. I went in for a nail trim and my dog DIED. I am beyond devastated. It took over 2 1/2 hours for ANYONE from their district to contact the staff at this store. I sat with my dog that was KILLED by Petco staff for over 2 1/2 hours until someone contacted the store. DO NOT TAKE YOUR PET TO PETCO FOR ANY REASON. My heart aches and nothing will bring my sweet girl back.

On multiple occasions Petco employee gave me incorrectly information that led me to neglect my animals. The conditions in which they house their bettas are awful! The worst part is Petco trains its employees to tell customers that the small dishes (less than a quarter of a gallon) are bettas' natural habitats. They say that bettas live in rice paddy puddles and jump from one to another and that these puddles are the size of the dishes. THIS IS BLATANTLY FALSE. Google rice paddies. They are 1 meter squared or more bodies of waters. Petco employees lead its customers to belief the small "tank kits" which is as small as half or a quarter of a gallon, is a good environment. Their information lead to animal negligence and abuse.

I dropped off a confident, happy dog. They returned a fearful, traumatized animal. I could have given her a better haircut with a pair of plastic scissors. I will NOT do business with this store ever and have destroyed my rewards card. Do not trust them with your pet.

Before I ordered anything online from Petco, I should have checked other companies' prices. Today, after having already bought Wee Wee Pads from them twice, I found them at five other companies for less than HALF the cost!

I took my dog to be groomed today as I've done for the past year. He would not walk in the back room so he lied down on the floor on his back wanting to be petted trying to avoid going in the back. The manager DAWN came stomping out from the back like "we the people", with a blue rope choke hold, put it around his neck as she was doing that she was saying "Caesar, we are not going to play this game, get up!" Going on and on dragging him up from the rope he got up. She stormed in the back room. The other employee who was SUPPOSED to groom him looked at me and couldn't believe what she just witnessed.

My experience with this one Petco actually started 2 years ago. I went to the 12801 Chenal Parkway Petco in Little Rock Arkansas. I had bought a GCC conure as a pal to my current GCC on April 27th 2013. When we bought him we paid 374.22. We brought him home and when we took him out of his box he seemed very very timid. Odd for a GCC. When we would hold him he would literally lay flat and not move at all. No bites, no attempt to fly. It was like holding a dead bird. My heart was crushed. This poor baby, what happened to him? I was determined to make things better. After 2 years my baby Kiwi has flourished and is an active happy bird, but it took 2 years!

I just rescued a kitty. I went shopping at Petco.com and checked I could purchase and return to the store if I wanted to. When I proceeded to the checkout with my items and the option to pay via PAYPAL presented itself and liking to protect my credit card info, I chose to pay via PAYPAL. When I went to return a couple of items, I had to print my actual receipt out online and in doing so read on the receipt that if I paid via PAYPAL and returned items to the store, I would not be given a full refund but store credit - which I did not want for items I purchase via my credit card cloaked in PAYPAL.

I was in Petco on Highway 281 in the Village at Stone Oak Center. I was looking at the adorable kittens for adoption by an organization called San Antonio Pets Alive. The enclosures that the kittens were kept in were absolutely filthy. They had feces, cat litter and dry food all over the glass and floor and even some on the poor kittens. I don't know how often they clean the enclosures but it's not often enough, especially for kittens that play a lot. These poor, precious kittens have less of a chance getting adopted when they are in an enclosure that's so filthy. This is unhealthy and very unnecessary. I wanted to take them all home! If the SAPA volunteers are not able to come clean often enough then the Petco employees should chip in and help out, especially when they are not busy which was the case when I was in there.

We took our dog here to get his nails clipped. The first time he cried the whole time and struggled through the experience. The people that work here are not trained in properly trimming nails. They tie him up to a table and he absolutely hates it. The second time we took him, a young girl took him in the back and tied him up again. When we got home, we noticed he had huge raw red marks on his belly from thrashing around and getting hurt by the rope that tied him up. He limped for three days. It was terrible! I just took him to a professional grooming salon somewhere else, and he was perfect and did not cry because they did not tie him up!!! In fact he wagged his tail through the whole experience. Do not take your pets here, they are not qualified.

I had always took my dog to Petco for pet social since she was a puppy. I had shop there for everything for her. Got her nails done till June 20th. When we took her to get her nails done they told us we can no longer hold her. They had to go to the back room. The two girls put a rope around her neck and started to pull her dragging her. My dog was shaking and crying. I told them to get that rope off of her. We are going somewhere else and will never come back for anything ever again.

So I stopped going to Pearl City Petco because they have shorted me on change so I figure I go to Petco Waikele. Bad idea! On 6/20/15, I went to Petco to purchase dog food. Proceeded to checkout and paid with a $100 bill. They didn't have change so I told them "I can get a smaller bill from my boyfriend." They said, "No we can make change." So they make change, gives me a bunch 10s and 5s as change. I leave with my purchase and receipt. Now on 6/24/15, I get a call from a police officer about a theft at Petco which I'm a suspect in!!!

I had visit Petco in Homestead a day ago and the service there is terrible. I walked in and I ask if they could bathe my dog in which the girl named ** said NO immediately. I asked if I had to make an appointment. She said "no you only need an appointment for hair cut" in which it didn't make no sense but I left it alone. Her attitude was terrible. I asked her if she could call a different store. She didn't want to do it... I will inform my friends that own a pet not to go there. Smh..

I brought my shih tzu-poodle mix to Petco in Phillipsburg for grooming. Upon our arrival, I was informed that the dog could not be handled by staff at all and that his collar and leash needed to be removed. In order to get the dog to the grooming area, a slip lead was placed over his head. It should be called a noose because that's what it is. The groomer (**) dragged my dog by the lead (noose), choking him to the point that he was struggling to breathe. My dog was so nervous that he urinated out of fear. He was shaking and petrified. I've taken my dog for grooming here before and I never had a problem. He has also been to other groomers and never had an issue. This particular person should not be dealing with pets. I do not recommend Petco for grooming and I will not bring my dog here ever again.

I shop online almost every day, but I had problems from the moment I logged on to petco.com: re-direct loops, promo codes not accepted or explained, and lack of feedback when I registered and signed up for various services. I finally placed an order, but there was no confirmation email and no record of the order in my account. I also couldn't find my credit card on file in my account. I thought it didn't go through. I tried again. No confirmation. Nothing in my Petco account. Immediately I called the company. I was told I had NO orders placed. No card on file. NO PROBLEM. (I then placed an order with another company. It went through without a hitch and was shipped immediately.) Five hours later I received TWO confirmation emails.

Within a week, I have had a few major problems with PetCo...and it's only getting worse! I ordered a cat tree from Petco's online eBay store. After purchasing it, I noticed that their online website and their Amazon store, had the same item at the same price, but had different shipping times. Both their website and their Amazon store, state that the product would ship out within 48 hours. Their eBay store...2 WEEKS!!! After reviewing their online website, I went to my local Petco store in Pinellas Park, Florida. I grabbed the items and took them to the register. That's when some snot-nosed brat behind the counter informed me that the stores will not honor the prices that are on the website. IT'S THE SAME COMPANY!!!

My husband and I have been to many Petco stores and this is by far the most down to earth kind people we have met!! They are so very knowledgeable about everything. We had a horrible experience at the veterans store. They sold us a Tang with ich... which killed $2,000 worth of fish!!! So anyone looking for a great store, Algiers is the one for you... I promised.

A female "manager" was helping me. At the time, I had a broken wrist in a cast, a thick bandage around my knee, and a cast on my left leg. I was still wearing the hospital ID bracelet from my accident. I asked the woman if she had some additional boxes of my cats' favorite food, as I was going straight home and did not plan to go out again for a couple of weeks. She said she would check, but instead she kept waiting on people that approached the register instead of helping me. When I asked her to call someone else, she said "they were all with customers" but I could not see any Petco employees in the store.

I'm pretty mad that this lady who does pet adoption, I believe volunteer yelled at my kids. She was sitting in front of the store with this dog who was up to be adopted. My kids were just walking up with their father to the store, this volunteer lady yell very loud in front of your store on dog adoption day, at my kids not to touch the dog. Now she said the dog had issues with kids. I walked into the store. When leaving she was still in front of the store with this dog. I told her very inappropriate to yell at my kids like that. This was the Troy store in Michigan on June 6th 2015.

I just returned from my local Petco and am very frustrated!! When I go into a store, I expect employees to be knowledgeable regarding their products. To start with, I walked in the door and a man was leaning on the counter at the front and half-heartedly welcomed me. He never asked if he could help me and after walking past him and looking around, I walked back to him and asked him if he worked here, and I needed some help. I needed some information on products to eliminate cat urine odor. I had been doing research on the computer and knew more than he did!! He had to read all instructions on bottle to know anything about it! He really was no help as an employee in a specialty store should be! I bought 2 products out of frustration and if they don't work, I will take them back and expect a refund! PLEASE have your employees trained better!!

Horrible. My Pomeranian was shaking and terrified when I picked her up from the Petco groomers in Bethel Park, Pa. She had cuts from the clippers under her belly and she was scared to death. I will not be going back. Oh the lady was rude and changed the price too. They quoted me $40 when I called, then tried charging me $54. Then I got a real attitude from the woman. They weren't friendly to my puppy or me :(

Just two days ago I went to Petco to buy my sister 5 goldfish for her 11th birthday. I had a tank already, but they pressured me over and over until I bought a new one. I bought the fish at 5:30, and by 9:00 two of them were dead. I figured it wasn't a big deal and went back to Petco with my sister to get them replaced. This time they told us that it wasn't their fault that they died and we couldn't get a refund, even though on their website there is a 30 day refund policy. So I bought two more fish, they lasted throughout the day, then as my sister and I were going to bed, we saw yet another fish floating belly up to the top of the tank.

I was in the store located at 6757 Manatee Ave W, Bradenton, FL 34209 on Sunday May 10th at 5:00 PM. I went in to buy treats for my 6 pets. I was looking at the birds, guinea pigs, ferrets, and lizards and I noticed none of these animals had any food or water. The birds had two food dishes and two water dishes and they were both completely empty, the ferret water was so dirty and they had no food at all. The guinea pigs had no food either. Their food dishes were full of poop. One of the guinea pigs was very sick. I could tell just by looking at him. He was laying on his side and barely breathing and when he did manage to get up he could not hold his head up. I was going to talk to an employee but the only people there were three boys who didn't even look old enough to be working let alone know how to care for these animals. This was very upsetting to me.

I recently went into the Petco that is located in Pikeville, Ky. I went inside to purchase two pet rats. The employee who got the rats out for me had no idea what he was doing. He kept picking them up by their tail and dropped them in the box. I noticed that most of the rats had a little bit of the sniffles so I just figured they just arrived and this was the "new home sniffles"... I purchased the rats and brought them home to my Critter Nation 161 small animal cage, which is the perfect size for 2-4 rats. I gave them fresh food and water everyday, used fleece as bedding, cleaned their cage every 2 days and used a NATURAL cage cleaner that contained no fragrance or dyes. I know rats are very prone to Upper respiratory infections and that's why I made sure to keep everything clean for them. After 2 weeks one kept getting worse, so I decided to return them both, due to the fact they aren't supposed to be alone. THEY NEED COMPANIONS.

I went to Petco to purchase a couple of goldfish with my daughter and was approached by an employee who asked if we needed help. I said yes and told him what we wanted. That's when he turned into the goldfish sheriff and proceeded with a barrage of questions, like do you have a tank, how big is it, how many fish are going in it, have you got supplies for etc. My 9 yo daughter just wanted 2 goldfish to replace the one's that died, and when did buying $2.00 fish turn into a credit application and why do I need a tank when goldfish have always been fine in a bowl for as long as I can remember.

As an avid animal lover and advocate, I will never recommend Petco to anyone particularly for grooming. I decided to try my local Petco in College Station, TX at 1901 Texas Ave, Suite C for grooming my 3 dogs. I have two Pekingese and a Shih Tzu. I elected to try them because I didn't have a good experience with a previous groomer at another location. When I arrived the two ladies whom I won't name asked me what length I wanted on the dogs while taking off their collars, harnesses, and leashes and took them into the back to crate them. I asked if they use the slip leashes because I once lost my Bella Pekingese the night I adopted her because she had a slip leash on and took off and went missing for 3 days. I was surprised that they wouldn't even keep their collars because they have tags with their names and address on them.