Petco

Petco refuses to price match PetSmart despite this stated policy: "We're committed to providing the highest quality products at the best prices. If you find a lower price for an identical item at any competitor's store, we'll gladly match it." Consumer fraud? Yep, pretty much. Instead, it's full of loopholes. Congrats, PetCo, you lost me for life because you can't be truthful with the customers like me.

PETCO What an amazing company. I have shopped at PetCo for many years at many locations and always found the employees very helpful and pleasant. My most recent interaction was beyond good customer service. I sent PetCo an email letting them know my pet had died and could they please remove me from their mailing list as it made me sad every time they sent me a new advertisement.

I attempted to place an order on petco.com for store pick up. All of the items that I selected were listed as available while I was shopping but when I went to check out I received an error message stating that my items exceeded the store inventory. For over an hour I tried unsuccessfully to rearrange the amounts to allow me to complete the transaction so I decided to call customer service for help.

An employee refused to sell me an inch long feeder gold fish because she felt the size of my fish tank would not be ethically appropriate once the fish had grown larger. I was also told that I would need to prove that I was putting the fish in a tank that the employees deemed to be ethically safe for the 20 cent feeder fish's long term well-being. The long term promise to size up the tank with the fish's needs was also not a valid form of proof.

Petco tries to be in competition with Chewy. So they say when you are viewing the website for pet food that you will receive your order within 2-3 days. Order placed on 9/27/20. Hit submit. Then it says 3 to 5 days. Confirmation email said I would get it on 10/2/20. Now Petco says it is out for delivery today 10/2/20 but tracking says maybe 10/5/20. This is my second and last experience with PETCO. Even the stores. To me this is a dishonest company. My pet deserves better. Tidbit. First order we refused since it was 2 weeks late for a dog ramp.

I bought dog food online and was promised a Monday delivery. When the order was shipped, they notified me that it would not get to me till Friday. How can there be that much disparity? I am refusing the order when it comes and getting it somewhere else. Please avoid them, at all costs!

I contacted support via Facebook regarding my Petco Pals account number and gave them the information that the associates use to find my account in minutes at the store. The day has passed and no answer from them. I need to urgently purchase a prescription and am very disappointed.

I received a 100.00 gift card via email, I used part of it by ordering over the phone. I had around 20.00 balance. I tried to order today and now I have 0 balance. The phone rep said I had to go to the store to see who spent the balance. I haven't been in that store in months, since I never had a physical card, it's not like I left it somewhere. I'll never shop in any Petco again. I only did because I had the gift card.

Somehow I got charged online for 2 bags of dog food that was in process to be shipped to me. I only have 1 dog So I called them to say I can’t use all that dog food. They can’t stop the delivery so I had to pay and now wait to receive 60 lbs of dog food for one dog. Don’t ever order online from Petco because they have a repeat delivery that is checked off and that’s how this all happened. I will never shop with them again!!!

I always shopped at PetSmart and I recently switched over to Petco when I was shopping online for cat products and noticed their amazing prices! They have great deals and sales, as well as a loyalty program that is very easy to use and keep track of. They have amazing customer service representatives who are always friendly, polite, and cheerful! They are quick to answer the phone as well. Recently, I placed a pickup in store order for something at Petco. Unfortunately, they cancelled my pickup in store order because the product was out of stock but they then emailed me and offered to ship the product to me for free, with an additional discount! So I ended up getting my product shipped to me for even cheaper than I was expecting with in store pickup. Great experience!

If you buy online please make sure prices are the same when you choose them and in the receipt, as they do change them and you end up paying more than you thought, customer service won't admit this, I talked to a representative and she first told to just rest assured, they didn't overcharge me, ok so we just have to trust them. I went on to point out where the overcharge was and she didn't seem to know basic math. In the end she just took out the discount I received and voila.

The dog bed/crate mat I received is shorter and less wide than was listed in the online description. The information about returns/exchanges that is on the website is a mish-mash of a write-up that seems intended to confuse customers. I am expected to pay return shipping - for a $6 item it's not worth my time. The closest store is 44 miles away in Janesville so a store return is not worth my time either. The toys I received through an online purchase are fine. The online and phone customer service are so sub-standard, especially compared to the experiences I have had returning items to CHEWY.com and PetSmart online, I will never waste my time with PetCo again.

I had a positive experience in the Orem store last Christmas. I am now high risk COVID-19 senior so I ordered online nail clippers for my tiny dog. When they came they are too big for her tiny toenails and it would not work. I called to return them and was told I had to take them to a store, they would not pick up. Then after 20 + minutes the CS person came back and said she got approval for them to be picked up because of my circumstances.

I ordered HomeoPet worm clear medicine from them & paid extra for next day because at check out it gave me the delivery date of Tuesday but it had the option of paying a little extra for next day instead of waiting for delivery on Tuesday, so the extra fee for next day so that I could get it on Monday (today). I got my confirmation email & says delivery for the original day of Tuesday. So I called customer service/support & explained my problem & asked for a refund of just the amount that I paid extra for next day delivery. Petco.com customer service would not help me & would not listen to me & refused to give me a refund on the amount that I paid extra. They double talked me & over talked me & refused to listen to anything that I had to say.

I have had nothing but problem with Petco online services when it comes to ordering the needed meds for my dog. Their auto reorder had issues when my CC expired and they could not advise only recommend that I cancel and restart the order. This creates a new process when coming to drugs that require vet approval. A new Script even when you have numerous refills on file with the old script. When you call Customer Support since they are not in the US they do not understand what you are claiming and thus only know how to read a script. In the end they attempted to charge me almost double what they quoted me for the simply refill. I still do not know if I will get them in a timely manner or what, but I do know I need to go to my local vet and pay for a refill to be safe. Sometimes saving money is not worth the headaches is the lesson I learned here. I will not be using Petco for anything based on this experience.

Recently we relocated from Florida to Rochester, NH. I made an appointment for our Poodle to be groomed. I was assured they knew how to do a standard Poodle cut. NOT! I was in shock and awe when I picked him up, WHAT A HOT MESS. Suffice it to say they do not know how to groom a Poodle. I will NEVER shop at this store again. Never. And there is some type of growth forming now on his nose since that day. It is obvious these people are not trained in anything except how to lie to you. If you don't know what a standard poodle cut is, at the very least have the honesty, decency and integrity to state that to your customer.

My husband placed an online order May 25th for dog food and a mistake was made due to a glitch on the website and the wrong dog food was ordered so my husband called immediately to have them fix it. The rep wouldn't help me saying it was too late. The order already went to the shipping department and they couldn't do anything about it. My hubby asked for the manager and they escalated the call and he spoke to Lisa who pretty much said the same thing and also said she could cancel the order but it's not a guarantee it would be stopped and couldn't guarantee a refund. She offered no solutions and basically told us it's too late when we called no more than 5 mins after the original order was made.

Over one month ago, I ordered a recurring delivery of three cases of prescription dog food per month, from Petco. After waiting and finally picking up extra cases of food from my vet, Petco sent me an email saying my order was cancelled. I emailed back and said I would not do business with them again, and that I would order the food from a different company. One month later, Petco emailed me saying my order had been shipped. I called to remind them they had cancelled my order and I was now on my second delivery from a different company. They said my order had only been cancelled for one month, so I reiterated that my order was to be cancelled permanently.

Purchased a guinea pigs 5/22 from Petco in Bartlett. She was sold to us with an eye infection. Called the store as we were still well within the 30 days of the “pet guarantee” and was told by the store manager to just sell the pet back to the store. Which is not stated on the companion animal purchase card. My child has gained an attachment to this pet and does not want to lose her. Store gives no other option to assist with the infection. Please be aware of purchasing animals from Petco as they do not care about their customers. I was just offered a refund for the pet and no apology for selling me a pet with an infection. Plus all the money spent on the pet with them. No way to do business. Corporate was no help either. Go to Petsmart. I am now having to pay more money out of pocket to have the guinea pig treated on my own. Thanks Petco.

Curbside pickup did not answer our calls from our cell in the car to come out. I went inside, employees not wearing masks. Employees were incompetent and rude. Did not offer to carry heavy item (cat litter) outside for us!

I always have loved the store Petco in Commack NY. Everyone is usually very nice. However one day I was having a really bad day and I was giving some attitude. The girl who was helping me, Mikayla, was so kind and patient. I even accidentally raised my voice and she still kept calm and found everything I needed. I even had to go back to the store that same day because I forgot something and she helped me right away. She was a sweetheart. She even spoke Spanish which helped greatly when I didn’t know some of the English words. She definitely will be who I look for the next time I come in.

I purchased a cat tree from Petco. It was the 72" Go Pet Club with condos. I didn't have it put up for a full day and my cat got her claw caught underneath the screw that holds it together. The screws are rather large and don't fit flush. She tore her ligament in her leg in half. It required surgery that cost me over $1000.00. She is still recovering and confined in a room until she heals completely. I notified Petco of the problem in hopes that they could stop production or find some way of keeping this from happening to other cats. They don't seem to be too concerned about it but if I can save at least one pet owner and their pet from this it will be worth it. Please be aware of the danger.

I have had the worse experience ordering some cases of cat food for delivery from Petco EVER. I ordered 6 cases, but the shipment was split into 3, which would be fine, but I have only received 1/2 of my order. I contacted Petco 3 times to obtain a credit for the cat food not received and was given the run around all 3 times. Finally the last time I was told that I would receive a credit, and made sure I copied the conversation for proof. Yet, I STILL do not have the credit I deserve for the cat food I did not receive. The other thing that bothers me about the whole order is that my card was charge for the whole order all at once and not just the portions that were actually shipping like Amazon does. I am extremely frustrated at this point with Petco and will never be using their online order/delivery service again.

Trying to get my pet’s prescription refilled has been a nightmare. After several weeks of numerous phone calls, I have not been able to get my pet’s prescription refilled. Charged for unfilled orders.

I tried for over a week to order vet-prescribed kidney care dogfood through Petco online. I placed the order, and emailed the required vet prescription on same day. A week later, the order is still on hold because Petco is waiting for a vet callback. I told them three times the vet will not respond because of other urgent matters in the pandemic. That is why the vet gave me a written prescription. Petco advertises to send prescriptions to petcovetdiets@petco.com, and I have now done that three times. They still will not fill my order. Petco doesn't care about sick animals.

I ordered online with 35% first order and free shipping during stay at home order. When I was transferred to Paypal site and then back it didn't apply discounts, and my card was charged nearly $50 more. Tried a live chat and they were unavailable. Called the customer service number and waited an extraordinarily long time to talk with a representative. When I did get one it was a call center and he spoke broken English. I explained my issue and he said he couldn't apply discount. He said the first part had shipped. I could refuse the order (which I couldn't be available at home to do so), I could ship it back at my expense, or he offered me $20 in coupons. I said I'll accept the first item but cancel the remaining item. He said he could do this and repeated everything back word for word. He would refund my card. This process took close to an hour.

I ordered clipper combs online for curbside delivery after researching to make sure they would fit my new clippers. Got them home, they are too narrow and do NOT fit the clipper. Placed back in case and brought back to Petco for an exchange to get larger size (if in stock) or to get a refund. They refused to do it. Said it was related to pandemic. Last I checked, being a healthcare provider, pet supplies aren’t a source of COVID-19. I could MAYBE make a case for not returning pet food, but not for plastic encased, obviously unused clipper combs. It should’ve been published online when ordering, and in store.

Sale price pop up while reading a Google article. I ordered at sale price a dog bed plus added dog treats on sale to qualify for free shipping. Next day email confirmation of order, everything billed at regular price. This is the 2nd time this happened. Cancelled order and will never order online from Petco again. Fraudulent.

Due to the Covid19 I was ordering online for home delivery. THEY messed up SO BAD - I now have NICE boxes of water fountain filers (3 ea to a box) and called twice AND the corporate office. Orders were supposed to be cancelled and charges reimbursed - they were NOT and now I'm getting another delivery tomorrow!!!! Called the corp office and he conveniently couldn't hear me and asked for my number to call me back which of course never happened! DO NOT DEAL WITH THIS COMPANY - it is NOT US OWNED and BADLY RUN BY IDIOTS.

We have recently purchased a bag of "Whole Hearted" dog food from Petco in Tucson, AZ. We purchased the dog food on April 4. Since switching our dog to this food, she has been throwing up and suffering from loose stool -- on a daily basis! It has been 10 days, but these issues have not subsided. Contacted the Petco store, and they mentioned that I could bring the dog food back for a refund. I explained that I no longer have the packaging (we put the dry food into a large plastic bin for storage). They said it would be okay with a valid receipt. I did not have the physical receipt, but I had the receipt number, store number, purchase date, and the amount. Purchase was linked to my Petco rewards account. They refused to take the food. Compare this disappointing service to Chewy.com's service. With Chewy, I was allowed to receive the refund without sending the food back. I would be told to donate the food or discard it if it went bad! Not happy...