Petco Reviews

I bought 13 fish, know at least 2 or 3 were going to die, but no all of them have except 1 died. I'm not saying it's Petco's fault they died, but it is their fault that their live fish vendors don't treat any of the shipping water, plus I had 7 fish before this, all healthy and no diseases, but now I have to treat ich in all the tanks I added the fish I ordered to. I contacted them when the fish 3 died and they haven't gave me a refund or an update. That was the 27th of June. In my opinion find a different site and do your research before buying fish online...

I ordered cat food, bag of dry and some cans. They say 3 - 5 business days. I get an email that says order has shipped, when it will arrive, and tracking info. Click on tracking and only the label has been created. The next day I get another email saying updated delivery date - for that day! Clicked on tracking. Still only label created. I called and they tried to tell me it has shipped despite UPS tracking saying otherwise. Finally I decided to use live chat. I got a decent person and he immediately refunded my money. I had to order the food from elsewhere. Strangely, this has happened twice to me using Petco. So I won't order from them again.

Placed an order for dog food wasn't delivered on day stated spoke with representative they canceled order to resend it..money don't go back on card for 3 days and have no more therefore now my dogs have to be without the only food that doesn't cause them severe allergies got ahold of supervisor after spending half my only day off for 2 weeks and they just hung up on me! This is very unacceptable and not fair to my dogs nor me when I have to pay another vet bill due to their incompetence!! Who can I speak to about this? Now I don't even have money to try an get it from some where else they stopped carrying it in the stores near me and reason why I ordered it online trusting and paying them to deliver it before they ran out!! I will never shop with them again!

Petco has ads all over the internet searches selling Renew Gold at 24.04 and yet when you click on it to try to make the purchase Petco charges 36.99 instead. Even if you call customer service they tell you they can't sell it for 24.04 and they challenge you on where you saw the ad price, when told I saved a screenshot of it and can send it to them then they tell you if you create an account with them you will get a discount equal to them giving you the ad price. I created that account and the price still showed the higher price and the customer service person said there is nothing they can do except charge me the higher price and later send me a discount in a partial refund. I'm not stupid. No way are they getting me to click buy now at that price and trust them for the discount later.

I purchased a baby snake and paid $227. The tiny snake was put in a box, it looked like something you would use to transport a hamster or a turtle in, with big air vents at the top. When I got home "guess what"? No snake. I went to the store and talked with the manager and of course they claim to be not responsible. Petco is 100% responsible for not using the proper container used for snakes to be transported in. Snakes are known escape artist and are supposed to be transported in a tub or a cloth bag in a box. "Google it Petco". I called corporate and the representative called the manager and told me to go back to the store for a store credit or a refund but the manager still refused to accept any fault or responsibility in the matter. Bottom line, buy your reptiles online from a repeatable source with a live arrival guarantee. Thanks.

I have a dog needing prescription food and received it through Petco. Without any warning the order did not arrive on 7/20/23 when scheduled and 2 days later was told they canceled my order because Petco claimed my vet said we were not clients. My vet sent me an email stating on the 20th that they confirmed our pet's prescription for food so I thought we were set. It is now 6/26/23 and I thought food would arrive today only to get another email stating that it was canceled because no vet verification (which I thought was handled on the 22nd). The bottom line is that my dog has food allergies and cannot eat just anything so we have no food and I have now spent over 4 hours trying to get him food. I just found out that they do not even handle their own verification from the vet. They outsource to VetSource. Will not return to them!

I really hate leaving bad reviews, but sometimes they can be helpful to others. I placed an order for dog food on June 3 and today, June 11, it still hasn’t shipped. No explanation why either. Thankfully calling customer service allowed me to cancel the order and do a new order with the free overnight shipping fee being waived. I don’t plan on ordering dog food from them again if I can help it.

I Spent about 100.00 dollars on some fish and was told they have a 30 day guarantee. I was never told to bring the fish back if it died... I took a photo of the fish floating in my pond and they said that they couldn't do anything without the body.

The groomer Kinga was excellent. However, the customer service from other dept. employees was unprofessional. I experienced biased treatment and attitude on more than one occasion there. The manager was rude and difficult to talk with when I complained about the lack of knowledge and professionalism of certain employees as well as their selective policy enforcement. It is not a good environment for certain people of color. They tried to blame me when an employee didn't convey information correctly, instead of apologizing for her poor training.

I looked for pet identification tags that could be engraved. I need to pick them up tonight or have them delivered tomorrow. On its website, Petco provides boxes for you to check if you want same-day delivery or pick up at the local store. I clicked on same-day delivery, yet when I go to the tags Petco provides for same-day delivery, I am taken to a page to purchase the tag, and it tells me it will be delivered ONE WEEK from today. That is a far cry from "same-day delivery." I am pasting here, in quotations, the text taken directly from the Petco website, grammatical errors and all:

Scott Marshall not only owns the biggest breeding facility in the USA and over the world, called Marshallbioresources but he also owns Marshall pet products we the customers have called multiple times and yet they refuse to do a damn thing about it. Clearly the CEO of Petco could care less about any type of animal welfare only money. Since he will NOT cut ties with Scott Marshall who owns the Marshall pet products.

I have had a repeat delivery for at least a year now and in my latest shipment totaling $45, there was an item of cat grass that cost $6.64. This did not germinate and so I expected an easy experience getting that small amount back of all the hundreds of dollars I've spent on Petco's Repeat Delivery. WRONG! First I was asked to submit a photo of the grass not growing. **??? Then when I refused this ridiculous request, Customer Service wanted to escalate my request for a refund to another team. Way, WAY TOO MUCH WORK for a small amount requested.

If your fish die as soon as you leave the store they will not reimburse you or replace your fish. They will offer you empty apologies and say, "Sorry that is our policy" even though even the manager couldn’t show me where the policy was visible for me to see. Buy online elsewhere and get guarantee. PetCo is not a fair company, very misleading policies. Also, the policy for saltwater fish is different online, they give you 7 days. Same company, two policies and you have to dig to find it.

I am a customer at Petco. I would like to share my experience at Petco when I took my puppy to Petco for vaccination on 3/4/2023 at Petco in Montebello, CA. I have a 16 weeks old puppy and I planned to come for her rabies vaccine. I arrived at the store around 11 am and I went through the check-in process. Everything was OK by then. The only thing was that my puppy was a little bit over-excited when meeting other dogs, so she barked several times. When Dr. Denise ** preparing for the vaccines, she asked me to buy her recommended crate and collar/leash set to solve the puppy barking issue. I did not buy what she asked. Dr. Denise **'s assistant tried to calm down the dog and it somehow worked. Then Dr. Denise ** suddenly said "let me tell you how to do that" and she suddenly beat the table hard and shouted at my dog, "NO!". Then the puppy started to be scared and peed. My dog started barking again.

Each time that I need to order food for my dog, I have delays, and problems with the webpage, and it seems that no one cares about what is happening. NEVER HAVE THE PRESCRIPTION FOOD I REQUIRE AND TAKE MORE THAN 10 DAYS TO DELIVER IT ONLY IF YOU HAVE IT. I have bought the same food twice in a week, and twice you have cancelled, leaving me with nothing to do because you have the prescription order and I can't order it at any other store.

Petco is the worst! A year ago, I ordered some expensive prescription meds for my dog. Petco had a promotion that was considerably less expensive if you signed up for autoship. I ordered a year's supply and when they arrived, the packaging was terrible and the package was smashed. The tablets were in blister packs and some of the tablets were smashed to pieces. At this point I was not impressed. So, I went to their website and cancelled my autoship. Fast forward one year, and I receive an email that my credit card had been charged over $150 for a new shipment of the same meds. I immediately called their customer service number and talked to a female that I could barely understand. Her English was terrible. I explained the situation politely and asked if the order had shipped. She said the order hadn't shipped and I asked that the order be cancelled before it shipped and have the funds credited back to my credit card.

Yesterday my experience is the worst online order in my life. Ordered 10 am and pick up opt. Store didn't reply confirmation and called customer service. CS checked for me and said show my order no. and just pick up. I went to Sugarland Petco Store TX for pick up. Store manager told me system was down two days ago and she didn't give my order staffs. I show her all order and payment but she didn't solve my issue. Even next day pick up is not sure she said.

Purchased over $500 of merchandise including a crate that I ended up not needing. When checking out, the cashier failed to put me in the system with my phone number. I recall that it appeared he didn’t want to be there so failed to do anything more than get me out of the store. I could not return this expensive item because I did not have a receipt or was in their system. I called the corporate office and was told their system could not process a return without one of these items. That is ridiculous! They make it impossible to return items. I have 2 cats and 1 dog where I will taking all my business elsewhere. Buyer beware!

Tried to return an unopened bag of dog food with my receipt that was 6 weeks old. Was told no refund or credit could be issued and the company doesn't care about customer service. The only thing the company cares about is keeping their return numbers below 7%. Contacted Corp office and still got nowhere. Told them I would be leaving them poor reviews and still didn't care. They would rather keep my money, waste perfectly good dog food, that could be resold and lose a customer for life than do the right thing. Wow eye opening! I WILL NEVER SHOP AT PETCO AGAIN!

Poor customer service in the grooming department. Employees rude and argumentative. Refused further service after appt time unintentionally missed. Contacted Corp to close Vital Care membership and were practically ignored until persistence paid off. Bye Petco.

Ordered product and never received it. I called and was told product had been shipped but according to UPS and Petco website it was never picked up and shipped. Customer service was reading back to me the same as I had been reading online. They kept telling me items had been shipped and UPS said the items were not in their possession. This went on for about 3 days. Finally after talking to 4 different people and asking to speak to a supervisor they sent me a new order number and will not know if I get product or not This was worst experience I have ever had ordering anything online. I will never be using Petco again.

Ordered an RX and opened their Mastercard to get discount off first online order. 1st call to Petco with question about RX the agent actually sighed loudly on me. Now 2 months later I am still fighting with the credit card to get discount. Petco chose Comenity Bank for their credit card. Horrible to deal with. I’ll be closing that card once I get it rectified and will give my business elsewhere. Too difficult and too much time involved. Don’t need the headache.

Petco does not care about your pet, they have horrible customer service - I had to call three times to finally speak with someone, even though every time I called they assured me I would get a call back. They up-charge on everything and the well being of your pet is not the main concern.

This product is sold as a phenomenal discount and reward for those of us who have been loyal customers. In fact this is a convoluted way of drafting money. In order to use the program you must remember each and every month to log in and "apply a credit" for the money they have already drafted from you to go towards services. If you don't log in they will not apply it automatically. If you don't log in often enough your points are voided and you get locked out of your account.

Made a couple purchases online with same day and next day delivery. Three days went by with no movement on the order when. When I call Petco customer service they couldn't confirm inventory in the store even though the website showed inventory was available. Customer service said it wasn't their issue and to contact DoorDash to validate petco's inventory. Are you kidding me???? I have to call the third party service to validate your inventory and my order? Customer service was more interested in canceling my order than looking into fulfilling my order. I got my refund. I took my business to Amazon. Never again am I ordering online from these goof balls. Reference #**.

Took my dog for grooming, have taken her many times before with no problems. Picked her up, was told by an employee NOT manager that the manager stated I was not allowed to bring her back again. Called 1800 number. Spoke with multiple people that they would issue a refund. Didn’t receive it, spoke to Gary ** (area manager) multiple times, was told a refund was going to be issued. 4 months now and have not received it. Please do NOT take your dog to be groomed at the Henderson Rd Columbus OH.

Petco used the bait and switch scam when selling cat food through Amazon. There was a product that came up with a really good price for a 24 pack of wet cat food for urinary tract health. I ordered 2 of the 24 packs. When it was delivered it was only 2 individual cans. When contacting their customer service their excuse was that it was a product mismatch and the only thing they can do is offer a refund. That does no good for the cat that needs the food. When pushed on it, the next excuse was technical errors. To me that is a bait and switch and then their atrocious customer service did not want to provide the product that I purchased. In my opinion this is illegal and they should be ashamed of themselves. I will never purchase anything from petco again.

Petco buys products and animals from Marshall BioResources, the largest and cruelest breeder of animals for research purposes. If you love animals, please don't shop at Petco until they have ceased doing business with Marshall and have publicly disavowed them.

Petco at the North Andover location, the associate Stephanie, very poor customer service experience! Do not visit this location for your pet grooming services. This associate's vibe is not good and doesn't know nor have the patience to deal with dogs. Not sure how she is even working there.

I ordered cat food diet as soon as I got email product is in stock. It went through and got email my order will be delivered within 2 days.. Well not really, they have filled in orders for all their friends probably and ignored my order that 10 days later on chat I'm told my order is backordered. Shame on you.. You are a total ignorant, completely corrupt and unprofessional company. you have zero review points. You have no shame and lie to customers while sending and fulfilling orders for your friends when item comes in stock.

Yesterday I ordered to pick up a 40-gallon fish tank from Petco in Carson City Nevada at 911 Topsy Lane. I was really excited and happy to pick it up. That was the closest one to my home 45 min away without traffic. That afternoon I head down the mountain with a friend to Petco. When I entered the store there were three cashiers and a busy store. All three cashiers were away from their registers and talking, I asked where I would go for an online pick-up and was directed to the front corner of the store. There were a couple of other items I wanted but instead decided to load my tank instead. I let the cashiers know I was ready and that I would need some help. I was literally told to wait by your items so I did.

This was the first time I had ordered medication from Petco. My dog had a partial tear on her hind leg, and needed her rx asap. They received the approval from our vet THE NEXT DAY. The website said delivery 3-5 days. It's now been 2 WEEKS! I've followed up SEVERAL times with their (incompetent) customer service. NOW they are telling me it's going to be another week! Almost a MONTH for an urgent medication! Stick with Chewy!

Been a customer for years and I find all your salespeople so knowledgeable and kind. Petco was my last stop today. Jenn (manager) and Jillian were both at check out. They made my day. So fun and sweet. After a day of rude salespeople. Congratulations to the Gloucester, MA store. I've even called looking for advice and been treated like an old friend. Thank you Jenn, you're a great asset to the Petco co.

I have gone to this Petco on 117th in Beaverton Oregon for over 30 years for all our pets and will now never go into another Petco again unless they fire their current groomer and notify me. Dani, Petco's only groomer at this Beaverton location refused to groom my golden retriever unless I paid extra for a "de-shedding shampoo". When I responded my golden did not need that, but maybe just extra brushing, Dani responded that she would not do that because my golden may get "brush burn". She then told me to go somewhere else. I can't believe Patrick, the manager on duty backed up her treatment of a long time loyal customer. Petco needs to educate their employees on customer service. Don't waste your time here and just find another place to groom your pet.

Two weeks in a row I attempted to purchase fish for my pond at the Hanover Pa. Petco. I was told twice that they would not sell me goldfish or koi because it was too cold outside. I explained that my pond is not natural and I have it temperature regulated and the day in question my pond water was 68 degrees. They flat out refused and the store manager told me I needed to take a picture of a thermometer in the pond to prove that the water is warm enough (essentially calling me a liar). If and when a customer service representative reaches out to me I will be happy to provide proof of the water temperature (even though I shouldn't have to). I expect an apology at the very least as I should not have to be vetted this extreme to buy goldfish.

PLEASE PLEASE PLEASE. Do not take your for for grooming at Petco 13 Mile and Orchard Lake! My beautiful 10 month old Bernedoodle was injured there last Saturday and is now on 5 different meds! Their groomers and salon manager Jennifer DO NOT KNOW HOW TO GROOM DOODLES and will charge you $149 to brush out any matting and then proceed to shave your dog down to its skin! They cut and burned both of my girl's ears, feet and neck! Shame on you Petco for not hiring professionals!

I had been a member of Petco's Pals Rewards for an entire year. I buy online and pickup at the store, due to the pandemic. First of all, the promotion to save 15% if I buy online and pick up in store is ridiculous, because I went to the aisle and looked at the price and I was literally only saving $1 - due to a yearlong "promotion" from the manufacturer that is in store only. Hmm Then, I mentioned how sad it was the prices of dog food have gotten so high... and he mentions the buy 7 bags and get 1 free deal. Well, unless he told me, I would not have seen this as it is not on the website. It is only available IN THE APP. ONLY. And needless to say, Petco would not honor the 6 large bags of dog food I had already purchased as a PALS member. Just because of an app. I remember Pet Supermarket had a similar deal but the cashiers actually mention it all the time AND no app is required. So, I'm done throwing my money away at PETCO.

I purchased defective products (aquarium bubblers) in store. I contacted Petco online and they say they will not provide any customer service online for products bought in store. Their closest store is too far to drive to exchange something. I've been a constant customer for 8 years and did not expect a company in 2022 not to provide service for their defective products.

Took me over two months to get a $71 refund. The company thought I was just going to give up and go away. Bet Petco was surprised when I didn't. On top of my refund, I got a $20 gift card. I had a $26 gift card from almost a year ago. Total that's $46. Today I went into a Petco and bought approx $40 worth of birdseed. I should still have $6 dollars on a gift card, right? I wound up PAYING $7+ (for the birdseed). Hmmm, what is wrong with that? The GOOD thing is that I don't have a pet right now. And if I ever do again. I WILL NEVER EVER BUY ANYTHING FROM PETCO.

Today, I made my FOURTH attempt to cancel, repeat delivery & my entire account with Petco. They claim you can cancel at any time but despite repeated, attempts for cancellations they keep emailing and sent me a triple-sized-order after my 3rd attempt to cancel. How many times do you need to cancel online & call to cancel, repeat delivery before it actually sticks? I had to contact PayPal to assure, that Petco was no longer allowed to take money from my acc for unwanted items, that I did not order. This cannot be a mistake. I will never sign up for repeat delivery services anywhere ever again. Hopefully this 4th attempt will work as I promised to return any more unsolicited orders from Petco.

I had an appointment for full grooming/bath service for my dog at 8:30am, at the Mount Vernon NY 10550, called them telling them I was running late based on an emergency, when I got into Petco they "created" a policy and didn't take my dog in due to "too many appointments"... This policy was created by ALEX (the groomer) and his Boss Jomo **, policy that was denied by a secondary store manager who really apologized for these 2 employees' conduct. I have been with Petco for years and never ever had this horrible experience with 2 employees who think they can do whatever they want to evade work and lose a customer (of course they do not care because is not their business). In my opinion there should be employees and managers that care more about their job, very unacceptable.

I ordered a case of Merrick wet dog food from Petco on February 19th, 2022. Here it is on March 10th, 2022 and still no delivery or notification as to the status of why the delivery has been delayed. I contacted customer service and was informed they could send it out tomorrow if I wanted. I asked him what the delay was and he did not answer the question. He then offered me a $10.00 coupon for any inconvenience I may have endured. What really bugs me there was absolutely no notifications as to what the delay was. Dogs have to eat so I had to go to the store and purchase a case of the same dog food from a Petco competitor. I will not be doing business with Petco again. And offering me a lousy $10.00 coupon was an insult.

I purchased three gates and immediately put up two. Both locks had broken and the gate was unusable in just over a month. I put up the third gate thereafter, and again, a little over a month and the locking mechanism broke. The company does not have replacement parts nor do they offer exchanges or refunds after 30 days for this known problem. Petco sells the same gate under another company name of EveryYay In The Zone. It seems like a scam to me! Do not buy these gates!

I had a horrific experience with Petco this week. In good faith I ordered a special gel for my cat online (with in-store pickup). After picking it up, I realized it was the kitten formula not the cat formula so I asked the store if I could exchange it and they didn't have the cat formula so I called Petco to express my disappointment and was told I had to go to another Petco to exchange it so I did and that Petco employs a very hateful and nasty manager who refused to let me exchange the item despite the cashier confirming it was purchased the day before. The power-tripping jerk of a manager kept insisting that I provide a receipt knowing full-well online orders do not produce a printed receipt. I tried to pull up the emails on my phone and my phone was not displaying data while in their store so I asked about connectivity issues and if I should exit the store to pull up the email containing the receipt and he said no that it was my phone and everything was fine (not the case).

I purchased a crate for my dog from Petco the last week of January 2022 in Lampasas, TX. The product had a defective door on it and I returned it to a Petco in the Houston, TX area in the first week of February 2022. This was a straight product exchange for the exact same item, not a different item. I was told that the product I was being given, once again the exact same product, was higher price and would have to pay the difference. If the product that I was receiving in exchange were different I could understand having to pay more. I find this policy to be very unethical and cheap. I want the entire world to know that this company's policies are cheap and unethical. I personally will NEVER do business with Petco again and I would hope everyone else has the same opinion.

I just wanted to thank Kayla at your Rockville store on Rockville Pike! She works in the fish department. Kayla has been very helpful in helping me set up my aquarium. She was very knowledgeable and patient with me and my purchases. Kudos for having her on your team!

My dog had a February 5, 2022 scheduled grooming appointment at Petco on Metropolitan Ave in Forest Hills, NY. On February 4, 2022 (Approximately 9:25 am) I received a call from Jennie to cancel the appointment. The reason being was that the appointment was made online on the Petco site in my account and it was the last appointment made. Jennie stated that they booked too many large dogs and therefore my pet's appointment had to be cancelled. I explained to Jennie that the dog was in NY and I was out of state. I went on to request for her to call my daughter, who has the dog and would need to not only know but to reschedule the appointment at a time of her (my daughter's) convenience. Jennie said that she would not place the call and that it was my responsibility. I stated that since Petco was not honoring online appointments and she was able to make an appointment it would be justifiable for me to ask her to call the NY (my daughter's) number.

I order my dog's prescription food from Petco, the food is ridiculously expensive, not Petco’s fault! First of all they have the deal of get your 7th bag for free, outstanding. Second of all the rewards, I usually get $5 off every order because her food is so expensive. Third of all the auto order deal is wonderful! I have had her food backordered a couple of times because of covid and the maker not having staff or what not. I message them in chat or call them on the phone and they are SO helpful and professional. They have had to cancel an order for me because I can’t wait the 10 days to see if the order ships. They cancel it really fast without any issues.

In the past 8 weeks I've made 4 online purchases. Each purchase goes through and I get a confirmation email. And then for each order about 5 days before shipment I get an email it may be delayed due to staffing and COVID, Then 3 days before shipment, I get an email they have processed my cancellation. I didn't cancel. I called them a few times and I get it's because the product is out of stock. But if you can't provide the product, note it as out of stock on your website. Today I went to the PetSmart site and they had the products in some of the local Las Vegas stores. I found a couple of stores, ordered the food for pick up and I now have it.

Company solved issue to my satisfaction. Issue was result of covid, company went above and beyond.

Absolutely horrendous experience with Petco. I placed an order of canned cat food in December. Order got canceled. I spent an hour on the phone with a supervisor. I had her place an order for me online to make sure the item was available and the order got through. I waited for another week and found out that was back ordered too. So I bought a different brand and apparently that was back ordered too. It's been 2 weeks and my cat still doesn't have canned food.

After trying the different dog foods on the market, we found that Royal Canin Adult dog food was the perfect choice for our 10 yr old Chihuahua Lucy. Thanks to Petco and their wide variety of different brands.

Do NOT bring your dog here for grooming, they will hurt your dog without letting you know about it!!! I have to say this particular Petco store has the worst customer and pet grooming service EVER!!! I made an online appointment for my dog for a full bath and hair cut service on 10/2 and when I went in that day, they said they couldn’t see it on the system, I even showed them my confirmation text message that has the time and date on it, their reply was, "We are too busy today," and send me home. The lady said, "You can come back tomorrow." Well, I don’t have a choice at that time so when went home, what a waste of my time. By the way, every staff at this petco store (coralville, IA) were mean, you can tell none of them really love animals and they all seems like they hated their job.

I placed an order for puppy food and puppy training pads on September 8 at 12:27 pm for same-day delivery. I received an email at 3:55 pm stating the order is on the way. At 5:15 pm I received an email stating my order was canceled. I contacted customer service to see why my order was canceled, the customer service rep said the order was canceled because of technical difficulties. I asked to speak to a supervisor to see if the order could be replaced because I had the COVID-19 virus and was unable to go to the store to pick items up. The rep refused to let me speak to a supervisor. She stated the order had already been canceled and I would receive a refund in 2-3 business days.

If you are expecting your order to be delivered same day or next day, as promised on-screen per item and promised again at checkout, you are being duped. Kitty cat was going in for surgery Wed, so placed “next day” order on Tues so we’d have by the time she came home. Not only was order NOT DELIVERED next day, but 3 days later it’s still not here —in fact, it has NOT EVEN SHIPPED YET!!!! Four days later and my items are still sitting in the warehouse. To top it off Petco is REFUSING TO CANCEL THE ORDER, telling me I can take it all to a store near me, once they do deliver, to get a refund. No, I can’t… I am disabled with a 5lb lifting limit; that is why I buy online and have it delivered. So, I will simply file a dispute with my credit card co so that payment is not released, seeing as how my order has not even shipped yet.

Petco, Warren Rd., Westland, MI Location! This used to be our go-to place for our furbabies...NOT anymore! Every time we had our dog get a nail trim...it was an okay job and they were always great at fitting us in. With Covid19 it takes forever to get into the vet for anything, little lone, a nail trim...so Petco worked in a pinch. The reason it was an okay job was because after the nail trim there was an unfinished stray piece of hangnail or sharp edges left behind or and nails uneven. It was frustrating but after a walk or two the nails filed down. I decided this last time to ask for a trim plus the file to prevent this problem. BIG MISTAKE! The result was much worse!

I put an order at Petco.com and after I hit submit button, I realized that I send it to my old address. I immediately contacted a representative through the chat and was told that they can't do anything about that. They can't change the shipping address nor they can cancel the order. I called the 888 phone number and was told to wait when the order ships and then call them back so that they can try and "catch the package with the carrier and send it to the warehouse". WHAT???? It is absolutely ridiculous and I will never be back to Petco, online or physical store. There are better places to shop for your furry friends.

Paid for dog training and got product and nutritional information. Why is the dog not being trained? If I wanted product and food facts I'd ask a sales person to do their job and ask for help. I was paying Cheri to train my dog and do her job.

I can’t believe Petco store in Easton PA 18045 associates doing poor services to the customer. You contact customer services and managers never respond complaints or phone calls. Been waiting for 96 hours waiting return call never happen.

PetCo advertised online at one price, says you can buy online or order at the store, and then, when you get to the store it's a higher price. Item I bought (dog ear med) cost $9.99 online and I was told it was available at the PetCo I go to. When I went to the store to pick up, it was $17.99. Gave me a bunch of baloney about stores not having to give you the website cost etc. Items in PetCo stores are routinely overpriced in the first place. Boycott Petco. And don't believe the bull about how much they care for your pet---they care only for high profits.

Somehow they did not get a fax to my vet to approve my order. Vet finally called and approved the order. They still did not fill the order. No one was able to help straighten out the problem. Finally ordered elsewhere.

My experience the several times going into Petco has been the best working with Gary (cashier). He is a kind soul and a ray of sunshine. He makes my day as I shop for items for my puppy. Very helpful and pleasant to speak to. I hope Gary works here forever and gets a BIG raise! The grooming department can use some improvement with time management and communication with their clients on what is available. Also, reaching out to pet owners if something can't be done.

We have been faithful customers of Petco repeat delivery program for over 5 years! For the last 2 months they have chosen to cancel our order in favor of sending our bags of food to new customers. No doubt in hopes of snaring new fools to replace those of us who have wised up about their repugnant marketing strategy. But read more, their quality control is horrible. The smell differs from bag to bag with some having a distinctly rancid odor. And God help you if you try to work with what passes for customer service. They couldn't give you an honest answer if they wanted to, and they don't want to!

Customer services is out of the Phillippines – Coward management in California. Customer service verifies there is no corporate contact, yet corporate employees receive a paycheck – for what? Zero customer care – no follow up with customer concerns. Would not ever admit to working with this so-called company. Seems this company is merely a warehouse, so best of luck with any if any educational assistance. You’ve been warned. However, continue to engage in closing this company.

I have been a regular customer for over 20 years. Well, I was a customer for over 20 years. Two weeks ago I purchased prescription dog food online. At the time of my purchase, items were in stock. After nearly a week, I received an email saying they were having trouble contacting my vet for approval. I emailed a screenshot of my dog's medications with the dog food on the list and I reached out to my vet personally. My vet said that they didn’t receive ANY communication from Petco at all.

Packaging is awful anymore. Items are just thrown in the box loosely, cans are dented. Numerous times that I have added to my repeat delivery the quantities order are incorrect, if you order two and it shows two at that time-you will only get one and somehow it was changed on your account. Dealing with customer service is a pain- takes forever. Forget live chat - it is a joke and time consuming. They also don’t show any way to contact on their site except to call someone in India,-good luck with that. I will be taking my business to Chewy.

Needed clear aquarium sealant and checked the Petco website to see if they had it in stock, yes for pickup today. Once there I couldn't find any. Asked for help and the manager pointed to black sealant, said that's all they have and left. Tried to get her to check on the exact item I wanted but she wouldn't. I tried to explain the website shows it is in stock but she said that is online not the store. I showed her the website has it as in store pick up today but she again said that is only if I order it. I asked what if I order now? She said then we would go to the stockroom pick it and email when it is ready. OK but why can't you just go pick it now? She said because they don't have any. If she wasn't so rude about it I would have thought maybe she is playing a joke on me. I left without the sealant. So much for trying to support local stores.

My cat loves to go outdoors. This Harness and Leash makes it easy for both of us to sit on our porch or patio without fear. It took some work to figure out the perfect one for her with the ease of getting on and off her by me. The team at the Frankfort, Kentucky store always has the answers. I trust them and enjoy being helped by a team that makes you feel so welcome. Thank You, Elizabeth, Alison and Motley. You know they say three heads are better than one and I agree. Keep working as a Team and I will always look forward to coming to you for answers. Diana

My cat was prescribed a certain food that Petco carries. While attempting to verify the prescription, I asked my veterinarian why they hadn't responded to the confirmation request. My vet said they would only respond directly to certain sellers and provided me with a written prescription. I contacted Petco via the online chat and was instructed to scan and submit the prescription form and order number to their intake email address (PetcoVetDiets at petco.com) and it would clear the issue (needing a prescription). Fast forward to today when I receive a notice from PetcoVetDiets that my order has been canceled. I guess I'll have to re-order through a supplier my vet supports, or at least pays attention to the emails their customers send. Not Happy! :(

Today I had the worst experience ever with Petco in Vallejo California. I had scheduled a grooming of my dog. At the time of scheduling my appointment I was very clear that the vaccination certificate (in English) was from a Costa Rican vet, but that I also had the label from the vaccine bottle as required to come back into the USA with your pet. I was told, "No worries. We have someone who speaks Spanish" (not that you need someone to speak in Spanish), it’s all dates, lot numbers and the title of manufacturer.

I placed an order for a prescription, and Pecto repeatedly provided incorrect information. After 4 phone calls, each time getting contradictory information, I finally was able to speak to a "premier team member". I was never allowed to speak to a supervisor. Each call was at least 40 minutes. I will NEVER order again from them. I would advise using another company. If you do have to call customer service, skip the front line person, they are useless, but be prepared for a LONG wait.

DOCUMENTING: Petco on HK Dodgen/ Loop 363 Temple, TX. January 30, 2021. 2:30pm. Grooming Dept. I took my two Chihuahuas to have nail trims. A client with big dog that had just been groomed was exiting. That dog's fur was all over the floor and the one main gurney. Three young women are working the grooming area. The one sitting at the computer check-in counter asked for my phone number to look up my account. I gave it but said, "I'm not sure I'm going to do this today--a nail trim. Are you all going to clean up all that fur, at least clean it off the gurney?" She said, "Oh, yes. We will clean it up." (They never did while I was having nails trimmed on my two small dogs. The entire floor area and that main gurney remained dirty with much fur debris.)

Placed an online order. Went to return it in the store. Currently they are not accepting returns under the umbrella of COVID. I am all for keeping the public and employees safe. I asked about a free return label. In store and on the phone I am told they are offering it. When I called to process the return today, I have spent 90 minutes on the phone, have been disconnected 5 times and denied access to a supervisor. They tell me this is not the case so I should just hold the products until they accept in store returns. In the meantime, I have products that are of no use to me and they have my PALS rewards and my money. THIS IS NOT ACCEPTABLE.

I went to the Greeley Colorado store yesterday with my husband to get supplies for our animals. We were in the store for a good hour and our basket full of stuff. We was helped by the girl in aquatics and one of the salon ladies. I was rudely approached by Darin that I needed to leave the store because I had no mask on. I tried to explain to him that I cannot wear the mask cause of my medical condition and it restricts my breathing. He would not listen to me and pretty much told me to leave rudely.

I took my dog (labradoodle) for a grooming appointment in Clark, NJ. Unfortunately, I had forgotten the name of the previous groomer so I selected any stylist and got Xio. This was the worst mistake I made. This individual had a terrible attitude from the beginning and dismissed my requests of a 5f for the body and the face to be shaped roux. Also, my dog who is usually friendly and loves getting groomed & baths was scared of her. When we picked him up, my dog had a 7f in the body, his face was completely shaved and she cut him inside the ear. I do not recommend this groomer, she is Is not patient or professional. Her intentions are not the best with the dogs and my dog is now afraid of even getting brushed! She is evil.

I had autoship set up for my kitten. On 12/20/2020 - funds were taken from my bank. This indicated that it had shipped. It had not shipped. It had not shipped 3 days later when checked. It's on a perpetual "pending" but monies have been taken. I called today to cancel the shipment and to cancel autoship. I was told that I CAN NOT cancel even though it has never shipped. Now, I have to wait when/if I ever get this phantom shipment. Then I have to return the shipment. Eventually, I will get a refund. This will take a very long time and is very unfair to the consumer. I am disgusted by this behavior. This is deceptive trade practices. They are hoping that I will get exhausted and disappear. I will not. I am very disappointed and angry with Petco. I work with rescues, I will make sure to tell everyone I can about Petco's deceptive business practices.

Petco runs these great specials but it's hard to take advantage of them when they are ALWAYS out of stock or so low on stock you cannot order online for pickup. I have been trying for over a month now to order Applaws 5.5oz cans, different varieties, and it's NEVER in stock. And this is a recurring problem. It's so frustrating to not be able to take advantage of the specials and discounts considering I feed > 30 cats. I have had to resort to Petsmart for what I need, paying higher prices. I just can't count on Petco anymore. I've been a customer of theirs for well over 10 years!

I purchased an item and the item was never delivered. I have made six phone calls, spoken with six different supervisors, been assured by all of them that my refund was in process; and yet here I am on hold once again going on an hour still no refund still not resolved. This is been going on for almost 2 months. Never ever ever will I shop at this store again. They have my money they have the merchandise I have nothing. They say over and over again this is how our process works. It’s a great process. They don’t have to give up any inventory and they get your money. Stay away.

I gave up another well known company when I found Petco and, I'm glad I did. The staff as well as the managers are extremely polite, nice and very helpful. They take the time 2 answer your questions and are never too busy to explain to you the nature of your question. They don't rush you. Vicki, Athena, Maureen, Nicki, Gabby, Carley, and Emily as well as ones I may not have mentioned, have the best personalities and are great at their job. They know the answers to your questions as well as giving you more info along with it. Petco in Brooklawn is a terrific store with a staff that knows what you as well as your pet needs. A very clean environment, and well managed store with a knowledgeable staff. Great prices great staff, couldn't ask for better!!!!

Online order placed 12/02/20 for treats, supplements & prescription food. Same items ordered in August w/ minimal problems. All items showed as in stock, payment was accepted, & delivery dates were provided. Emails arrived from Petco and Paypal confirming purchase. Then, nothing. Email received on 12/05 with all items now "pending." Called customer support. 1st agent disconnected me while looking up order. 2nd agent gave song & dance about ALL items being backordered, Petco having difficulty getting dog food shipments, & offered to cancel order. That's BS, IMHO. No reputable retailer is that incompetent with their supply chain & customer communications. Perhaps Petco is trying to inflate their sales #s prior to filing an IPO? Customer retention is going to plummet!

Petco refuses to price match PetSmart despite this stated policy: "We're committed to providing the highest quality products at the best prices. If you find a lower price for an identical item at any competitor's store, we'll gladly match it." Consumer fraud? Yep, pretty much. Instead, it's full of loopholes. Congrats, PetCo, you lost me for life because you can't be truthful with the customers like me.

PETCO What an amazing company. I have shopped at PetCo for many years at many locations and always found the employees very helpful and pleasant. My most recent interaction was beyond good customer service. I sent PetCo an email letting them know my pet had died and could they please remove me from their mailing list as it made me sad every time they sent me a new advertisement.

I attempted to place an order on petco.com for store pick up. All of the items that I selected were listed as available while I was shopping but when I went to check out I received an error message stating that my items exceeded the store inventory. For over an hour I tried unsuccessfully to rearrange the amounts to allow me to complete the transaction so I decided to call customer service for help.

An employee refused to sell me an inch long feeder gold fish because she felt the size of my fish tank would not be ethically appropriate once the fish had grown larger. I was also told that I would need to prove that I was putting the fish in a tank that the employees deemed to be ethically safe for the 20 cent feeder fish's long term well-being. The long term promise to size up the tank with the fish's needs was also not a valid form of proof.

Petco tries to be in competition with Chewy. So they say when you are viewing the website for pet food that you will receive your order within 2-3 days. Order placed on 9/27/20. Hit submit. Then it says 3 to 5 days. Confirmation email said I would get it on 10/2/20. Now Petco says it is out for delivery today 10/2/20 but tracking says maybe 10/5/20. This is my second and last experience with PETCO. Even the stores. To me this is a dishonest company. My pet deserves better. Tidbit. First order we refused since it was 2 weeks late for a dog ramp.

I bought dog food online and was promised a Monday delivery. When the order was shipped, they notified me that it would not get to me till Friday. How can there be that much disparity? I am refusing the order when it comes and getting it somewhere else. Please avoid them, at all costs!

They responded satisfactorily, so I have updated my review

I received a 100.00 gift card via email, I used part of it by ordering over the phone. I had around 20.00 balance. I tried to order today and now I have 0 balance. The phone rep said I had to go to the store to see who spent the balance. I haven't been in that store in months, since I never had a physical card, it's not like I left it somewhere. I'll never shop in any Petco again. I only did because I had the gift card.

Somehow I got charged online for 2 bags of dog food that was in process to be shipped to me. I only have 1 dog So I called them to say I can’t use all that dog food. They can’t stop the delivery so I had to pay and now wait to receive 60 lbs of dog food for one dog. Don’t ever order online from Petco because they have a repeat delivery that is checked off and that’s how this all happened. I will never shop with them again!!!

I always shopped at PetSmart and I recently switched over to Petco when I was shopping online for cat products and noticed their amazing prices! They have great deals and sales, as well as a loyalty program that is very easy to use and keep track of. They have amazing customer service representatives who are always friendly, polite, and cheerful! They are quick to answer the phone as well. Recently, I placed a pickup in store order for something at Petco. Unfortunately, they cancelled my pickup in store order because the product was out of stock but they then emailed me and offered to ship the product to me for free, with an additional discount! So I ended up getting my product shipped to me for even cheaper than I was expecting with in store pickup. Great experience!

If you buy online please make sure prices are the same when you choose them and in the receipt, as they do change them and you end up paying more than you thought, customer service won't admit this, I talked to a representative and she first told to just rest assured, they didn't overcharge me, ok so we just have to trust them. I went on to point out where the overcharge was and she didn't seem to know basic math. In the end she just took out the discount I received and voila.

The dog bed/crate mat I received is shorter and less wide than was listed in the online description. The information about returns/exchanges that is on the website is a mish-mash of a write-up that seems intended to confuse customers. I am expected to pay return shipping - for a $6 item it's not worth my time. The closest store is 44 miles away in Janesville so a store return is not worth my time either. The toys I received through an online purchase are fine. The online and phone customer service are so sub-standard, especially compared to the experiences I have had returning items to CHEWY.com and PetSmart online, I will never waste my time with PetCo again.

I had a positive experience in the Orem store last Christmas. I am now high risk COVID-19 senior so I ordered online nail clippers for my tiny dog. When they came they are too big for her tiny toenails and it would not work. I called to return them and was told I had to take them to a store, they would not pick up. Then after 20 + minutes the CS person came back and said she got approval for them to be picked up because of my circumstances.

I ordered HomeoPet worm clear medicine from them & paid extra for next day because at check out it gave me the delivery date of Tuesday but it had the option of paying a little extra for next day instead of waiting for delivery on Tuesday, so the extra fee for next day so that I could get it on Monday (today). I got my confirmation email & says delivery for the original day of Tuesday. So I called customer service/support & explained my problem & asked for a refund of just the amount that I paid extra for next day delivery. Petco.com customer service would not help me & would not listen to me & refused to give me a refund on the amount that I paid extra. They double talked me & over talked me & refused to listen to anything that I had to say.

I have had nothing but problem with Petco online services when it comes to ordering the needed meds for my dog. Their auto reorder had issues when my CC expired and they could not advise only recommend that I cancel and restart the order. This creates a new process when coming to drugs that require vet approval. A new Script even when you have numerous refills on file with the old script. When you call Customer Support since they are not in the US they do not understand what you are claiming and thus only know how to read a script. In the end they attempted to charge me almost double what they quoted me for the simply refill. I still do not know if I will get them in a timely manner or what, but I do know I need to go to my local vet and pay for a refill to be safe. Sometimes saving money is not worth the headaches is the lesson I learned here. I will not be using Petco for anything based on this experience.

Recently we relocated from Florida to Rochester, NH. I made an appointment for our Poodle to be groomed. I was assured they knew how to do a standard Poodle cut. NOT! I was in shock and awe when I picked him up, WHAT A HOT MESS. Suffice it to say they do not know how to groom a Poodle. I will NEVER shop at this store again. Never. And there is some type of growth forming now on his nose since that day. It is obvious these people are not trained in anything except how to lie to you. If you don't know what a standard poodle cut is, at the very least have the honesty, decency and integrity to state that to your customer.

My husband placed an online order May 25th for dog food and a mistake was made due to a glitch on the website and the wrong dog food was ordered so my husband called immediately to have them fix it. The rep wouldn't help me saying it was too late. The order already went to the shipping department and they couldn't do anything about it. My hubby asked for the manager and they escalated the call and he spoke to Lisa who pretty much said the same thing and also said she could cancel the order but it's not a guarantee it would be stopped and couldn't guarantee a refund. She offered no solutions and basically told us it's too late when we called no more than 5 mins after the original order was made.

Over one month ago, I ordered a recurring delivery of three cases of prescription dog food per month, from Petco. After waiting and finally picking up extra cases of food from my vet, Petco sent me an email saying my order was cancelled. I emailed back and said I would not do business with them again, and that I would order the food from a different company. One month later, Petco emailed me saying my order had been shipped. I called to remind them they had cancelled my order and I was now on my second delivery from a different company. They said my order had only been cancelled for one month, so I reiterated that my order was to be cancelled permanently.

Purchased a guinea pigs 5/22 from Petco in Bartlett. She was sold to us with an eye infection. Called the store as we were still well within the 30 days of the “pet guarantee” and was told by the store manager to just sell the pet back to the store. Which is not stated on the companion animal purchase card. My child has gained an attachment to this pet and does not want to lose her. Store gives no other option to assist with the infection. Please be aware of purchasing animals from Petco as they do not care about their customers. I was just offered a refund for the pet and no apology for selling me a pet with an infection. Plus all the money spent on the pet with them. No way to do business. Corporate was no help either. Go to Petsmart. I am now having to pay more money out of pocket to have the guinea pig treated on my own. Thanks Petco.

Curbside pickup did not answer our calls from our cell in the car to come out. I went inside, employees not wearing masks. Employees were incompetent and rude. Did not offer to carry heavy item (cat litter) outside for us!

I always have loved the store Petco in Commack NY. Everyone is usually very nice. However one day I was having a really bad day and I was giving some attitude. The girl who was helping me, Mikayla, was so kind and patient. I even accidentally raised my voice and she still kept calm and found everything I needed. I even had to go back to the store that same day because I forgot something and she helped me right away. She was a sweetheart. She even spoke Spanish which helped greatly when I didn’t know some of the English words. She definitely will be who I look for the next time I come in.

I purchased a cat tree from Petco. It was the 72" Go Pet Club with condos. I didn't have it put up for a full day and my cat got her claw caught underneath the screw that holds it together. The screws are rather large and don't fit flush. She tore her ligament in her leg in half. It required surgery that cost me over $1000.00. She is still recovering and confined in a room until she heals completely. I notified Petco of the problem in hopes that they could stop production or find some way of keeping this from happening to other cats. They don't seem to be too concerned about it but if I can save at least one pet owner and their pet from this it will be worth it. Please be aware of the danger.

I have had the worse experience ordering some cases of cat food for delivery from Petco EVER. I ordered 6 cases, but the shipment was split into 3, which would be fine, but I have only received 1/2 of my order. I contacted Petco 3 times to obtain a credit for the cat food not received and was given the run around all 3 times. Finally the last time I was told that I would receive a credit, and made sure I copied the conversation for proof. Yet, I STILL do not have the credit I deserve for the cat food I did not receive. The other thing that bothers me about the whole order is that my card was charge for the whole order all at once and not just the portions that were actually shipping like Amazon does. I am extremely frustrated at this point with Petco and will never be using their online order/delivery service again.

Trying to get my pet’s prescription refilled has been a nightmare. After several weeks of numerous phone calls, I have not been able to get my pet’s prescription refilled. Charged for unfilled orders.

I tried for over a week to order vet-prescribed kidney care dogfood through Petco online. I placed the order, and emailed the required vet prescription on same day. A week later, the order is still on hold because Petco is waiting for a vet callback. I told them three times the vet will not respond because of other urgent matters in the pandemic. That is why the vet gave me a written prescription. Petco advertises to send prescriptions to petcovetdiets@petco.com, and I have now done that three times. They still will not fill my order. Petco doesn't care about sick animals.

I ordered online with 35% first order and free shipping during stay at home order. When I was transferred to Paypal site and then back it didn't apply discounts, and my card was charged nearly $50 more. Tried a live chat and they were unavailable. Called the customer service number and waited an extraordinarily long time to talk with a representative. When I did get one it was a call center and he spoke broken English. I explained my issue and he said he couldn't apply discount. He said the first part had shipped. I could refuse the order (which I couldn't be available at home to do so), I could ship it back at my expense, or he offered me $20 in coupons. I said I'll accept the first item but cancel the remaining item. He said he could do this and repeated everything back word for word. He would refund my card. This process took close to an hour.

I ordered clipper combs online for curbside delivery after researching to make sure they would fit my new clippers. Got them home, they are too narrow and do NOT fit the clipper. Placed back in case and brought back to Petco for an exchange to get larger size (if in stock) or to get a refund. They refused to do it. Said it was related to pandemic. Last I checked, being a healthcare provider, pet supplies aren’t a source of COVID-19. I could MAYBE make a case for not returning pet food, but not for plastic encased, obviously unused clipper combs. It should’ve been published online when ordering, and in store.

Sale price pop up while reading a Google article. I ordered at sale price a dog bed plus added dog treats on sale to qualify for free shipping. Next day email confirmation of order, everything billed at regular price. This is the 2nd time this happened. Cancelled order and will never order online from Petco again. Fraudulent.

Due to the Covid19 I was ordering online for home delivery. THEY messed up SO BAD - I now have NICE boxes of water fountain filers (3 ea to a box) and called twice AND the corporate office. Orders were supposed to be cancelled and charges reimbursed - they were NOT and now I'm getting another delivery tomorrow!!!! Called the corp office and he conveniently couldn't hear me and asked for my number to call me back which of course never happened! DO NOT DEAL WITH THIS COMPANY - it is NOT US OWNED and BADLY RUN BY IDIOTS.

We have recently purchased a bag of "Whole Hearted" dog food from Petco in Tucson, AZ. We purchased the dog food on April 4. Since switching our dog to this food, she has been throwing up and suffering from loose stool -- on a daily basis! It has been 10 days, but these issues have not subsided. Contacted the Petco store, and they mentioned that I could bring the dog food back for a refund. I explained that I no longer have the packaging (we put the dry food into a large plastic bin for storage). They said it would be okay with a valid receipt. I did not have the physical receipt, but I had the receipt number, store number, purchase date, and the amount. Purchase was linked to my Petco rewards account. They refused to take the food. Compare this disappointing service to Chewy.com's service. With Chewy, I was allowed to receive the refund without sending the food back. I would be told to donate the food or discard it if it went bad! Not happy...

My cat had kidney disease and can only eat special k/d cat food. I have it on repeat delivery from Petco to be sure I always have it. For my last delivery, I received the notice that it was being processed, but then Petco never sent it! I looked up my account on their website and saw that the delivery was backordered, but Petco never notified me. When I called, they just kept saying that they had 14 days for a back order. It took an hour on the phone with a representative whose English was terrible to finally get them to understand that I needed some form of the k/d food (any flavor!) right away and eventually got an order placed. Even then they don't have prescription food set up with refills, so every order needs to get Vet approval. And since it needs vet approval, I couldn't even pay for expedited shipping. All in all, not a good service for sick animals!

I signed up for repeat delivery for a medication for my pet on their website. By the second month, I had found the same medication for repeat delivery for much cheaper at another website that was listed on Petco's website as one that they price match. I called customer service and, after waiting FORTY FIVE MINUTES, was told they don't do price match if you're on repeat delivery (even though it says "price match guarantee" ON the repeat delivery page). So I said ok, I'll cancel repeat delivery and do a one time purchase with the price match, because even paying for shipping it would come out cheaper.

I had ordered dog food and I had contact them about it, I got no response at all. Very bad communicate and no email when it's coming in. I am still waiting for my dogs food. I will never buy from them again.

Ordered Prescription cat food from Petco. Sent the Vet information along with the order. The date the order was due to be received they sent me a notice that they cancelled the order because they were unable to contact the Vet office. They said they Faxed x 2 and called once. They lied. My Los Angeles Vet facility was a 24/7 Emergency facility with full staffing. The place was an Animal Hospital with ICU. Always staffed. Always a Vet on duty. Always a Receptionist at the front desk. You could Fax or call anytime and get a reply.

Ordered online to be picked up at store (the Petco located at Missouri and Westwood). Payment for order was to include $5.00 rewards credit. When I went to pick up the order 3 cans were missing and I was told that the store did not have them in stock- I asked about credit and was told that it would be on my credit card. IT ISNT!!!! Not only that, I was given a rewards credit of $3.60 - not $5.00 as indicated on my order.... so basically you have screwed me out of almost 4.00 on my credit card and another $1.40 on my rewards. This is really crappy service and I will copy and paste this for reviews. Wish there were a zero-star rating....

Petco is deliberately dishonest on their online item descriptions. Petco.com and Petco's eBay store both advertise Fluker's Castle Crib Reptile Hideaway, Large as being gray in color. Well, I already have two of those in pink (it's the only stupid color the physical Petco locations sell the item in), and I hate that color so I did NOT want another pink one. First, I tried to order from Petco.com. Despite clearly advertising the item in gray, I was told they could not ship me a gray one as "they only get what is sent to them" and they don't have any in gray. Next, I tried the eBay store. I asked them before I ordered the item if it would arrive in gray, and I was assured that it would. So I placed the order. I messaged them again after purchase to remind them that their ebay listing description said the item would be gray so I expected to receive one in that color.

Petco is the ultimate one-stop shop for quality products and services. The employees are extremely helpful, approachable, and friendly. And they know their products! I will continue to go there for all my fur-babies' needs.

In a few words, PetCo takes advantage of pet owners. Their pricing is ridiculous on everything from cat grass to pet leashes and clothing. And if you have a question, in store they’d just a soon you’d shop somewhere else. Online I’ve had no issues and customer service was great. I stopped shopping at the physical store.

Every time I go to Unleashed by PETCO the people are cheerful, friendly and helpful. I am a dog owner and a wheelchair user. The store is wheelchair accessible as well as the checkout. I used their puppy training which was excellent, very reasonably priced and my pup learned some dog manners LOL.

PetCo has a pretty good selection of most items although they don't have a lot of variety in beds. My cat has not gotten sick from the cat Grass they sell and I cannot say the same for other big box retailers. They don't have a lot of sales and the clothes are not good value but the food seems reasonably priced and with a lot of variety.

I Have the app for 11, they said it will take 4 hours, to do the grooming for my mini poodle, not even 6 pounds, after the 4 hours, I went to pick up my dogs. It was not done properly, and the person who suppose to take care said when I complain because my dog was with a lots of knots, she said if she has to do extra job is going to cost me more, until then I paid 59 $ for a mini poodle!!!! I request my money back and she said I will not be able to go back to any Petco...so sad, very bad situation. Really not as good as use to be with the other grooming...

Petco store in Lancaster, Pa has excellent friendly customer service each time I go there. They have also always given me great advice or products and service. I also always see them taking care of what reptiles, fish and animals there like they care about them personally. And you can always find a bargain. As well they offer pet grooming there and training also. I always go back there of by there for a bargain or advice.

I'm rating Petco on the basis of being in the actual store! Not online shopping. I'm a proud Mom of my furball Yoshi. I've been a proud Mom of dogs for over 30 years. Petco has a wonderful selection of food, treats, health products, and an expanding selection of in-house services. Services that range from vet care to grooming to grooming stations where you can bath your own dog. Recently I've become attached to frogs - trying to save tadpoles that transitioned over to frogs late fall. The staff at Petco have been extremely helpful as a venture into the unknown. I'd recommend Petco as a first choice for your pets needs.

Petco offers a large supply of products, though perhaps too large where food is concerned. The grain-free food was neither pulled nor was an informative note placed near by detailing possible harmful effects of feeding a grain-free diet to dogs. Along the same lines Nestlee products are still sold. This could be a conscientious company although it is not yet.

People are very nice and helpful. Prices are way too high on some things so I get stuff at Chewy.com. They have switched a lot of products to their store brand which I don’t like because I already have brands I like. I haven’t tried their store brands because I don’t know enough about the quality. I have 3 dogs and I’m VERY picky about their nutrition.

Love this pet store. It always has just what we need for our cats. Selection of food and toys is outstanding. We also have a koi pond and they have larger packages of pond fish food at reasonable prices. We're always greeted at the door by s smiling associate. They always ask if we need help and are ready to assist if needed. They also have a loyalty card which is great. You get a $5 reward after spending a certain amount of money. They send coupons regularly which is really nice.

The Petco in Riverdale the Bronx 10463. The Management is TERRIBLE. Store is DIRTY. NO STOCK DEAD ANIMALS ask for help and the manager and stock manager ignore you and turn away. There is no welcoming attitude. This manager since he has been here is rude, uncaring and not interested in taking proper care of animals. I've been going to this store since it has opened. I used to be clean and people would help. Now its the total opposite. DO NOT SHOP THERE. Vetco and grooming and aquatics are the only good parts of this store.

Petco is not only a pet store where you can find everything for domesticated animal. Also they employee young people with special needs, and although a little slow, they try very hard to please their customers.

At Petco when walking in employee are welcoming. One thing is the store need to have more products for dogs. The store is always clean. They have good discount. Just price wise need to be a little lower.

Petco seems to care about the health of our animals by only carrying good quality products, and usually have great sales on those products. I’ve only had a couple problems, but they helped me immediately both times to my satisfaction.

I find all the products there to be fresh and clean. The store is well organized. The employees are always on hand to provide help and guidance. Selection and prices are excellent. The return policy is quite good. There is never a problem with customer service. They also stock many new items.

I just want to tell the people out there that they should take their dog to the local dog park. It will keep him healthy and will get him do you have more confidence in himself and he’ll make a lot of friends with the other dogs.

Petco offers a large variety of good quality products for most any kind of pet, but certain things can be a little more expensive in my opinion than other stores. We have used Petco for many years, for many different type of pets including cats, dogs, snakes, lizards and fish. Other than not wanting to sell mice for snake food, we've always been able to find what we want or need there.

Very knowledgeable staff. I've only used the nail clipping service of the pet grooming section (my dog hates getting her nails clipped) the lady was great at making my dog feel comfortable and had no problem with clipping the nails.

PETCO is a convenient place to shop for my pets needs. There is a large selection of dog foods both wet and dry and they always have the brand my dog eats. The treats are very nutritional. The toys are well made and they have a large variety. The selection of fish to choose from are pretty good however the tropical fish don’t live long. Not sure if they are getting them from a bad source or what. Fish food, tanks and accessories are plentiful. The associates are always very helpful. It’s a convenient place to shop and overall I’m happy with the service they offer. I should add that the grooming department does a great job trimming my bulldogs nails with no issues.

Merchandise quality varies. Some things very good quality, others not very good quality...like dog collars, especially the metal choke collars, they tend to break after little use. I go there to get a few items I know will last, otherwise I do not shop at PETCO.

A very clean and well organized store that offers a discount card for free. Everything from food, cleaning supplies, beds, toys and treats for all pets. The stores have a well trained staff to make shopping a good experience. They also have groomers onsite. Remember you may shop with your pets if they are on a leash!

It is a very nice store with good customer service, but poor selection when it comes to other animal supplies other than dog, cats and fish. Even with these items selection is poor except when it comes to the food, selection here is plentiful, but highly overpriced.

They don’t have automatic door open and that makes difficult to take out a cart with 50 lbs or more of doggies goods. Overall too expensive, in fact I am considering starting to cook my own dog food. All of their dog food has too much of added D3, which is used to make rat poison. The positives: they have good people working there.

Could use other brands of products but can find almost anything in the store. Your dog or puppy can be greeted by other canines and the grooming is fun to watch through the glass on how well the dog can temper is by being groomed.

We just brought a new friend into our life and home! Ritchie a Siamese female cat, We have been buying cat things In the Hazel Dell store. In my opinion is lots of parking, big store, plenty of variety, helpful people. And relaxing environment.

Petco offers a variety of products, ranging in price, and I love the rewards program, the fast reliable auto ship, and that specials are given online and in store. They also care about their customers and reply quickly, thoroughly, and resolve in one interaction in most cases.

When I was looking for some chews for my cats with Omega 3 and some other minerals for their skin and coat (it is very dry in the winter and they end up with "dandruff" if I don't get them the supplements). Petco is one of the few stores that carries this in little bit formats. Other places carry a powder which I cannot use, because I cannot be sure if both cats get enough--one of my cats seems to eat from his own bowl and then tries to eat from the other cat's bowl. I can feed the chews to each cat individually.

There's nothing that is negative in my mind when I think of PETCO. So far the shelves have been stocked, the store has been very clean, and the staff gives me great customer service. Whenever I have a question one of the staff can't answer they refer me to another who can help me. Also, whenever I've had my dog's nails trimmed at any of the PETCOs I've been to, they are quick and my dog doesn't come home limping because her nails were cut too short. I've visited PETCOs in southern California and in Nevada... all of the stores have been consistent in everything I rated above.

When I go to my pet store I am able to find everything I need under one roof. I wish they could offer more coupons. Prices are going up a bit but everywhere else does. I still shop online but love to go my fave shop and buy few stuffs.

Have been shopping at Petco for the last year. I currently have a 55 gallon fish tank with tropical fish. The Petco staff has been very helpful with tips and information on how to maintain the aquarium, fish selection and plant selection in order to maintain a healthy tank. Petco offers discounts on a regular basis for filters, fish and chemicals and to buy some item in bulk quantities.

Petco does not carry all my pet needs! But they do have great deals when spending so much and or using your Petco card. Their customer service could be a little better. Whenever I'm looking for help they're always busy! I have had problems with my points not being on my card also.

At Petco you are always greeted with a smile and can I help you. Most of the time I shop by myself and they always say, "If you need anything lifted we will help you." Even when I bring my dog they always greet her.

PETCO inventory is outstanding. Great selection. All types of pets covered as far a equipment, food, bedding, etc. Surveying the store aisles, seemed crowded. However, if you love your dog, cat, bird or whatever, you'll be pleased. The real downside is price. I was there recently for a leash for our grandson's new dog. At $30, seemed outrageous. And, that was on the low end!

I have shopped there for products for my standard poodles. Usually for clothing as they are hard to fit. I always find something that works. I've also shopped their ear treatments and grooming products. They have a great selection that are reasonably priced.

More knowledgable staff members that are actually aware of their services, know the products. Actually are taught in a store training. Need more staff, one cashier is not advisable to help someone when they are in demand at the cashier check out. It’s not possible not able to walk away. Managerial staff is not cooperative nor take pride professionalism in their duties. Poorly underdeveloped communication skills nor business practice to know what is practicable, not. Should have more college education to oversee a store being undeveloped not knowledgable to make coherent decisions that are practical. Better staff advisble decisions than down playing a consumer whom ask for help.

The stores I went to could have been cleaner, more inviting, and with more sales personnel. But the selection was pretty good -- for dog related products.

The store is clean and organize. Also customer service is not bad at all, and the prices are just right overall is not bad. Good store to buy and to clean our pets, but the best is how they maintain the store.

PETCO is a wonderful 'one stop to get it all' pet store. You can find all of your quality needs at PETCO, from beds to shampoos to treats & toys. Everything at PETCO is quality for great prices, there's no room for 'less than quality' at PETCO. PETCO employees are also top quality, if I'm wondering around with a lost look in my eyes I'm confident that I will be found by a customer specialist who will stay with me until I have everything I came for, and then some. Many of the PETCO stores also have grooming services available. The best thing, I think, about PETCO is that my fur babies are always welcome to wander the aisles with me. Oh, and the treat bar that has all the best cookies and treats that my furry kids LOVE. PETCO will always be my go to for all pet's needs.

The customer service rocks! I had called around for grooming pricing & chose Petco. When I picked up my puppy she looked great but the coast was well over what I had been quoted. The cashier refunded me approx. $30... a huge savings. Their store is always very clean which can be difficult to maintain with all their 4 footed guests.

The most impressive attribute PETCO offers, is their ongoing animal adoption program. It's such a great program, they do quite often, not just a one time, or once a year event. I also love how friendly the staff are and that folks can bring their pets inside the store with them.

I really love to shop at Petco. The service is exceptional. You will find all your needs for your special family member. The store have a variety of items to choose from, and very competitive. I actually found a Flea Pill that worked the very first time we used it. Love this Store. Very Clean.

It is refreshing to shop in a store where not only the customers love animals by the employees just exude love towards animals. It is a pleasant environment and the love is there. The product recommendations and networking with fellow pet owners is also refreshing and pleasant. The store is simply amazing and we love it!!

The stores has everything for the pet owner. Love it and love the hours. Great activities for all pet owners and the staff seems to know what to talk about when asked questions.

There is a relatively small Petco "Unleashed" near my home that I love. Service is great and though it is not a large store the selection of products is very good. They also have a self-service grooming area, which is a plus. I had purchased a doggie toothbrush there that my dog absolutely refused to have anything to do with. I took it bag and got a full refund without any hassle. The only problem I have had is some wet dog food I got there that was not sealed properly and at least one container went bad. I did not take it back as I believe I had thrown away the receipt and didn't want to take the time. There is a larger PetSmart not too much farther away that also has a good selection and I have purchased items there, but I had a very bad experience there with their dog grooming service. I have not shopped there since the bad grooming experience and much prefer the Petco.

Petco is a wonderful store to shop for your pet. Highly recommended. God Bless throughout, if what you are looking for in Petco is not in stock they will order it. You will have this you ordered soon.

I enjoy shopping here when they have a sale on an item I have been looking for, for awhile. I will usually shop here first and then I will price match with Walmart or Amazon. This store has good products.

The Petco we go to treat us like family. They go over and above to get us what we need. In fact we needed a HUGE tank for our Beardies. The store didn't carry anything that big so one of the guys there gave us his! Underline GAVE! I love our Petco!

I have been pleased with each experience that I've had at Petco. They have a great selection of different items for all of your pets. The employees on the floor, at checkout, and in the grooming salon are always very friendly and helpful.

I've been in PETCO in my hometown and other cities in multiple states while traveling with my dog. My normal purchases are pet food and an occasional toy or other impulse purchase at the checkout. The selection of foods, both by brand and package size are excellent. Prices are similar to other stores for the same products. The products I want are easy to find and I've rarely needed the assistance of an employee. Overall I'm happy with PETCO.

PetCo always has everything I need for my dog's special needs. I love shopping there because I can do one stop shopping. The brands of treats and food I purchase are always available at PetCo. The rewards program is wonderful, earning is easy and the discounts are very generous. If I can't find in store then I can always find online. The prices are the best compared to other Pet stores. Highly recommend PetCo for all your pet needs. I also like that they support Pet Rescue.

I was looking for a harness and collar for my 12 week old puppy. I also needed puppy food.. the staff at Petco was very helpful. They approached me immediately and took me to the sections and help me pick out the product. I was in and out of there in no time.

The store is clean and has plenty of stock. I can get help if I need a specific product. I use my local store for grooming. The groomers do a good job and are willing to make suggested changes. I would recommend this store.

There's an abundance of animal products. There used to be more of a selection of reptiles but they still have a great store. The last time I visited this store I was interested in the baby chameleons. Went back a few months later and all they had were Geckos and 1 grown Chameleon. Son was obsessed with having a baby so we ended up not buying anything. The staff were apologetic and are very helpful.

It's great to have a one stop shop for all of your quality pet needs. Always clean and in order with friendly service. I enjoy meeting all of the fur babies I encounter there and talking about mine with others.

The staff is very friendly and knowledgeable. And the store is well staffed so when you do need help there is always somewhere near that gladly helps you. There is a huge selection of pet food. Previously I had to purchase the cat food I use only online so I was very happy to see they stock it. The store is clean and well organized.

Their reward point system does not work well. Although the representative on the phone took care of it, when I showed the email with the points, the cashier had a trouble when I was checking out. They need a better communication or computerized system so the cashier could process the reward system for customers who signed up.

They have everything for my mom's dog and it is always in stock. My mom's dog loves the toys available and my mom loves that it is nearby to where they live and have excellent groomers available to make our gal perfect.

I really like Petco and have shopped there for years. I am a little disappointed that they are not stocking a lot of the Science Diet wet cat food anymore. The employees are always very helpful when I shop there. They have a variety of cat toys and scratching posts and anything else that I'm looking for except the wet food that I have been buying for years.

I love Petco! they helped me so much with my new furbaby. From choosing the perfect food (which she loves) to having Vetco services, my little girl is so much happier than the life she came from. I was convinced that she had worms cause every time she used the restroom, she would scoot her bottom across my floor. After taking her to her first Vetco visit, she no longer scoots and we both couldn't be happier...THANK YOU Petco for you and ALL your services!

It is close to where I live and not crowded so I can get in and out easily. It is always clean. The employees always ask if they can help you locate a product. It is a very pet and person store. They have adoptable cats there too.

I find it annoying that employees imply that I know nothing about fish. I asked for 3 fish total... 2 of which for what I already have is not common however with my research I've done shows it can be done and to give it a try. The third was a pleco. When I asked for the fish I wanted I was questioned and advised I can't do this and that the pleco will outgrow my tank. Oh really!? Well thanks for the heads up because I didn't know this. Actually I have done my research on what I want and I've had fish for over 15 years. Funny how I was questioned on fish.. When the customer ahead of me purchased 2 turtles and not one question was given to them about where they were going to live. Just boxed them up and handed them over.

Petco is a great store. It's well organized, clean and staff is great, the prices are great, they are reputable and reasonable. I have never had a bad experience..I hope they keep up the great work....

Usually I can find three or more options for the same product, that's allow us choose the proper product and based on personal experience or just feeling. The store is good distributed with a side just dedicated to dogs and the side dedicated to different kind of pets. We think that for new pet owners is better to go to the store and see the products in person, instead of online ordering, future reorders can be done virtually.

I do a repeat delivery of dog food monthly. I have been a repeat customer for 4+ years. Repeat deliveries provide a discount. Quick shipping & notification when the package has been delivered via email. No problems; therefore, no reason to contact customer service.

I used to shop at Petsmart, but switched to Petco as their products and selections are as good or better, and their prices are slightly lower on many items I regularly purchase.

The store has a great variety of foods, treats, and toys for my dog. When he picked me out from TAILS, I got a coupon book from Petco to help with choosing items for his care. This was great because there were numerous foods, etc that I would have never tried without the coupon incentive. Staff has been helpful when I needed snails or new fish to repopulate my aquarium. When buying new fish for my aquarium, their supply looks healthy and I seldom have a problem with they when I take them home. Also, the manager has been great when redeeming coupons. Clerks at the register are always polite and friendly.

I used to shop at Petco for my dog until I found that the "local" small guy no frills had everything they did and more at better prices. Petco is a big on all animals but no so much on DOGS, which is what most people have right? Dollar for dollar front line pricing is high. Give the small local businesses a try, they are probably your neighbors any way and will work hard to make you happy!

Wonderful to be able to shop with my fur baby at a store for him. Very helpful when first-timer. Great rewards program. Very clean store! The selection of toys and clothes for the great selection. My fur baby is 4xl and hard to find clothing. Sadly so much is only available online. Great to have a local store!

The store is always well cleaned and maintained, animal cages, aquariums, big and small. Which means the pets are healthy and happy and that gives a overall happy experience when visiting. The staff is friendly and helpful. This is one of our favorite stores to visit. ❤

The associate took me to the location of the food I was asking about. Very friendly and asked if I needed any further assistance. The store was very clean and well stocked. Parking was good and didn't have to walk a lot getting in.

They have a huge selection for all types of pets and the fair prices. The best thing is we can take our pets to the store that awesome from big dogs to big sizes as well as cat even fishes in all types and sizes and lizards ohhh let me not forget the birds they have in the store and the best part they have a dog hotel and grooming area and even a vet in the same store now. How great is that.

Petco has always been my go-to pet store. Being a cat mom of 5, I like to ensure that my fur babies are eating the most nutritious and healthiest cat food. I get both wet food and dry food at petco and am ALWAYS treated with respect and care as soon as I walk through the doors. Aside from just being friendly, the employees at Petco always seem to be extremely knowledgeable about every kind of pet you’re inquiring about. Love Petco!

The clinics offered on-site by outside organizations affords you the convenience of a trip to your favorite store with your pet, ample free parking and shopping with opportunity for participation in activities or events that you might not otherwise consider Due to extenuating circumstances such as fear of unknowns, logistics or time restraints to name a few. I am an introvert by nature with a deep sense of love for my dog who I consider family. He is the ultimate companion and I want to do more for him but feel limited due to my personality. This is a win-win situation for us all.

Pet grooming is a plus... my dog is rather shy... and Big (90 on Golden female). She is always happy to get washed and groomed. The workers keep her calm and happy! Prices are average... but sales are very good. Salespersons treat her well and she can enter the store with me.

The customer service is always great at the Petco we frequent. Helpful, accommodating, and knowledgeable. Often will give discounts on the spot. Recently we have been trying to find the details about the bath program for dogs. Apparently the person who handles that was supposed to call us back but it's been over a week and we are still waiting!

I enjoy Petco because it's small enough to be easy to shop in. I can bring my dog with me too. Prices are fair and they have a good selection of merchandise. It's easy to park and get in and out. Employees are helpful.

The best care I have ever seen at a store concerning fish. So many stores we have tried - do not know how to raise & even scoop fish out properly to give us a better chance for their survival & also to not transfer any disease. Petco in Wesley Chapel, Fl. off Bruce B Downs has always provided great quality fish at reasonable prices. They care about their fish so their staff is the reason & it's very hard to find someone who knows what they are doing concerning aquatic animals. By the way - we have a few stores closer to our home but don't mind driving for the quality received. Thanks Petco!

The place was organized and I found exactly what I was looking for. My dog loves the food made by Blue and it’s always fully stocked. The employees are very nice and helpful. If I need help I can always count on them for assistance.

They do a great job when grooming my large dogs. They also carry my parrot food and it gets delivered for free on auto delivery. I also get money back for rewards I can use toward future purchases. Every so often they have bogo which is handy when it comes to dog treats.

Petco is a fantastic place to shop however their grooming department not so much. Took my dog in for a bath and when I came back he was on the table getting brushed. Mind you he is 97lbs. The girl tried to lift him and dropped him and he was trying to get up on a slippery floor and she was laughing! Not impressed!!!

I find either very knowledgeable helpful employees some of the time and then the other times I am never lucky to even bump into anyone to help. There is always the cashier, but not able to help when only one there.

Clean bright and well-organized store with a huge selection and friendly people. They helped me set up an aquarium for my classroom and let me know when their floor models went on sale. Their salespeople are a great resource and very knowledgeable. They are happy to answer questions and help you find what you need.

I get my roaches from there. It's the only place that has them close to here. The main problem I have is the availability of the roaches and any bugs from there. Sometimes when you buy any bugs from Petco they are a poor quality. Their lizards look to be in good health and they do have a variety for cats and dogs.