Petco Reviews

So I've had the Petco Vital since April. No one told me it was a one-year subscription when I signed up for it! I just called to cancel my subscription because they charge me 28$ a month and I only get 20$ in rewards. They messed up my email when they signed me up for it so when I changed my email, the app doesn't recognize me as a VitalCare member and so I do not get any of the other discounts that I pay for! When I just called to cancel this subscription, that is completely pointless. The lady told me that it is a one-year subscription and so therefore cannot be canceled, but it will not renew in April. So I am forced to pay for this worthless subscription for the next 4 months. This is the absolute dumbest program that is a total rip-off and I will never shop at Petco again.

Took my 65lb GSP for bathing and nail trim and buff. Mind you all are charged separately. I ask how long and she says 2hrs. Ok. 30 min later I get a phone call, she's done? So she tells me she's very nervous (never had a problem before), she's digging in her cage and they don't want her to hurt herself so if I can get here ASAP. So now in that 30 min they had time to bathe her (girl originally said rinse her down, and I said what???). Another groomer said no, we washed her 2x then rinsed her. Dry her, cut her nails, file her nails, and observe her digging in the cage. All within 30 min? Bull###t. 66.00 dollars later the cashier asks if I want to tip. I said NO, told her my impression of their groomers. 132.00 an hr, seriously!!!!!

I tried to exchange some dog wear. It was too small for my three dogs.. I was going g to get something that fit. I did not have receipt because it was holiday season crazy. They also did not have my phone number in their system for some reason. I could not exchange nor refund. I am stuck with an item that cost 15-20 bucks I can't use... Sucks.

Lowlife criminal scum! I've been getting the run around for four weeks for a defective product they sold. Support acts like they're doing something, but then every few days they reach out as if for the first time. They should be ashamed!

PREDATORY online PRICING: Endeavored to place a "recurring" order for assorted "bird seeds" today. When prompted to "check out" I noticed a SURCHARGE of $10 added to my order. Upon further investigation and according to THEIR site, the "charge" is for customers that live in Alaska, Hawaii, Puerto Rico, the Virgin Islands OR who want their items shipped to a P O Box. I live in a HOUSE located in western WASHINGTON STATE. Called their "customer service" line and was told there was NOTHING they could do to remedy the issue. NOT a problem as once AGAIN, yet another online "poser" fails in their efforts to supplement the REAL DEAL, Amazon of course, and that's where I've gone, yet AGAIN....

Waterbury CT store. Grooming 10 stars. The only reason I continue to go. In-store help is rude, they do not understand what it means to be accountable and responsible to perform a customer service job. I blame the management for allowing this behavior. They are also not trained properly on the app, rewards or the products they offer. Petco, train your workers, including in-store managers and let go of the ones that don't want to work. Your prices are not competitive. I personally order my products from Chewy when I walk right into a pet store. If wasn't for one of your very talented groomers that has been there for years, I probably would not go back. Too bad, especially when online is taking over.

The staff assumed that because My dogs had not been to Petco in a while that they had not been groomed in some which Petco is not the only grooming facility. My Shih Tzu poodles are both loving pups. I am not sure what would make one not allow the groomers to shave him but he did not and the way they left him was absolutely not acceptable and only shrugged her shoulders and said he was snappy which again I’ve never heard that. Anyways see pictures.

Petco delivery has been horrible. They mailed out my cat food without a vets approval! That’s not even legal! Reached out in “Chat” and they cannot tell me when it was approved or by who. I ordered the wrong cat food it would have been nice to have the option to cancel it. Nope they mailed it out without my no permission. Yikes.

I haven't experienced this poor customer service from a company in a long time. They lost my order and are going to refund that one. I requested they cancel all the rest of my orders and refund the 1 I was charged for. They said they could not cancel that order and refund the charge because they already received the product even though they had not shipped it yet. To make matters worse, the customer service representative spoke much too fast to understand.

I recently got my Crested Gecko from the Flagstaff location, I realized soon after that he was sick and brought him back, they immediately took him in and kept up communication on his status and what was going on. They took him to Kaibab and personally I really love them and think they do a wonderful job, I’ve met with the staff and they are very knowledgeable and friendly. I went in to retrieve my gecko after a few weeks and he was so much better and hasn’t had any issues since, the woman who helped me out the entire time was Jordan and she was extremely nice, truly made me a loyal customer to that location. I also have noticed how active and friendly their reptile are, it's rare to find a big chain with good reptile care, but the management seems to care a lot and provide excellent quality set ups for them.

Our 6 month old puppy needed behavior training badly. James L., (trainer), was very professional, knowledgeable, personable and full of tons of helpful advice and instructions. James understands the dogs and they understand James perfectly. We would highly recommend Petco and James L.

Lies, rather your dog starve to death than to assist you, promised a delivery date of the 10th. Now it's the 13th. Now it's whenever.... Wants me to drive all over god creation to pick up their food. No. I ordered it to be delivered not drive an hour away. I want my money back and I will never ever use you people again. You are not pet lovers. You are ugly people.

I scheduled a grooming appointment at Petco (Kamehameha location) on 12/6/2025, Saturday at 8:30 AM with Tara, who introduced herself as the grooming leader. Unfortunately, she denied service and cancelled my puppy’s appointment after noticing crusty eyes, insisting that I first obtain medical clearance to confirm he would not react to their shampoos or conditioners.

Went for first time today. I gave my baby a self wash, and made two purchases advised by an awesome cashier. Later I asked another cashier (Caroline) about my purchase, and was rudely told, "I don't know how to tighten your harness, when you get home, figure it out!" As I was leaving, I looked back and saw her and another associate laughing. I felt stupid for even asking her because she had acted rude when I asked about the salon. I will go back, but only because of Tami, she was considerate, patient, and knowledgeable about the products. Thank you 😊

Don't bother with the membership to try and save any money. If you start going to any specialty stores that are much better and knowledgeable about exotic pets and try to cancel your membership they will not let you. Very poor service from member services. I've tried canceling twice and I'm stuck with it for another few months.

My sheepadoodle was groomed by Jessica and this was the 1st time everything was as expected. I will request her going forward. I will make it right when we return for the next full groom and cut appointment.

This morning I had to rush my little Phoenix to the vet, and my heart is still tight about it. For days I noticed him licking his paw and kept checking for stickers, but never found anything. Last night I finally saw a little blood. This morning—much more. The vet discovered the problem: one of his nails had grown so long that it punctured into his paw. His own nail grew into his skin. I’m absolutely sick over it.

Their ball pythons are very dehydrated and have stuck shed and eye caps. There is one that looks very lethargic and slight head wobbles. Also do not know the types of ball pythons they are getting shipped in store. They have some of them labeled with the Wrong morphs. Their reptile enclosures are dry. They are a pet store and should have someone dedicated to taking care of these pets to ensure long and happy full lives.

It's where the Pets Go? In my experience it's more like "It's where the sickly and dying pets come from." Caveat Emptor! That means BUYER BEWARE! Took a shot at purchasing a Coral Beauty for my 15 year strong saltwater tank. Showed up and was sold a fish still in the delivery bag. No one conveyed their fish policy to me and I didn't see any policy displayed that says you buy it, it dies overnight, so sorry so sad no credit or refund.

I have tried to purchase items for my two dogs four times and each time the order was damaged or wrong. This last order, I needed to call customer service as I wasn't able to change my order online. The order was wrong. Despite it being wrong, I would have to pay to have the wrong items shipped back. I drove to Petco. It was a heavy bag of dog food. I brought it back to the curb of Petco, and asked a staff member to carry in the bag of dog food that was delivered torn open. I was told, "That's not my job". Poor service, wrong items delivered. 11/25

My Order Number #**. *Again gets either Screwed-Up or Forgotten! This place likes to send my order to The Wrong Address! This place likes to send a *Portion of my order to The Correct Address. Sometimes, I get automated email updates confirming Delivery but Never Shows Up! Sometimes if my order actually Shows Up, *It's Wrong Items! I've given many chances to this place but tonight I'm Done with Petco. Tonight I called and Cancelled another order and shopped elsewhere.

My recent visit to Petco was over the weekend. I was able to find great products! However, when I checked out, the cashier offered me to sign up for their app. I did so for the 9.99 a month, or so I was told. It turns out the 9.99 was for reptiles and birds, not for puppies. My account was charged $24.99 and would be for reoccurring monthly charges. I called and canceled the subscription.

I just don’t know where to start but start I must. I have been a part of the Petco family since 2010. Treats, Rx food, Rxs, leash, collars, toys, you name it, I got it. Rewards -all about that. When you have a Rx food, I know it has to be shipped so it’s not an instant delivery. However a PRESCRIPTION dog FOOD should be just that and exact to the prescription, right? We all know that. So I did just that and my order was lost, redone, voided because it was redone wrong, lost again. Petco Customer Service disappeared completely and the PETCO Corporate Customer Service went AWOL! I called every day for a week and LM to call me. That it was urgent and having to do with Rx food! Please call. I need help! Guess what? No one called.

I went to Petco at Centennial Center in Las Vegas on Saturday 11/01/25 for the first time grooming to my 2.5 years old French bulldog, every professional in this area knows that French Bulldogs have trouble breathing, I usually took him to another place (which I should never have changed) and chose to take him to Petco because I thought that if something happened, they would know what to do immediately. However, they were very busy with many dogs, and when I check in, they never asked me anything about his breathing. They only asked for his vaccination record. I told them to please keep an eye on him and let me know immediately if his tongue started turning purple. They never checked him.

I placed an order with them on October 21, and I am still waiting for my auto shipment to arrive. In contrast, I ordered from Chewy on Friday and received my package today. My experience with Petco has been extremely frustrating. I visited both locations in Columbia, SC, and neither had the item I urgently needed. I went to the store because shipping was taking too long!

I'm not sure what is happening lately with Petco. We order our dogs food through them online probably once a week. But recently, every time I order the food for delivery the order goes through and then it never shows up? You go into your account, and it states it's "processing". You can never get through to customer service at the store so you have to contact the 800 number or use the chat and both take forever. I normally end up cancelling the order and then ordering it again for pick up.

Hello, I recently had an awful experience with customer service regarding repeat delivery. I got my normal email telling me that my order was available for review and modification. This is an email I get every month before it is prepared and ready to ship. I decided I needed to change the dog food we buy. My dogs did not do well on the sensitive stomach and are now 7 yrs old. When I clicked on email to make modifications, once in my account, I noticed suddenly I had 3 repeat deliveries set up. I have never had 3. I have only had one that ships each month. I have made modifications previously so this is something I know how to do. Anyway, when I saw three repeat deliveries, I was confused but, relieved to see it so that it does not deliver or charge my card.

Rude staff member didn't give me the welcome kit for my new dog. He glared at my other dog and said yeah good luck with that. All the money I spend there over the years. The customer support was a joke.

Their online app seriously needs work when it comes to ordering through the pharmacy. Twice I have attempted to order Heartgard and twice they have canceled it. I have sent in my prescription and God knows where it ended up but after traveling 25 minutes to pick up my prescription from my vet mailing it in to the Express script address that comes up online when you ask where to mail prescriptions for Petco, they never received it. And they again canceled my prescription. I called them to let them know that I had ordered Heartgard for a second time and at the prescription should be there and even though I told them that they had already probably received the prescription they told me allow three to five days. Well I guess that meant nothing. They really need to work on their own line prescription service. I really don't want to talk to anybody overseas anymore they need somebody here locally.

This store is the worst for customer service. Anna, the manager was so rude to me when I was there that I just turned around and walked out of the store because she is the worst. She told me even if I went to corporate it didn’t matter because they would just review it send it back to her, and she was in charge of whether I could have a refund or not when they sold me the wrong saltwater item. She told me that I should know what kind of a fish I’m buying for a saltwater tank and shouldn’t it be the other way around that the person selling the fish should know what kind of fish they’re selling. I will never go back to the store and I’ve asked corporate to contact me and it’s been 2 1/2 Weeks.

I scheduled an appointment for my dog's Vaccines. She is 4 years old, and their website offers packages. Dog Packages (6+ Months). Dog Shield Core vaccine package for your dog's essential protection.

My order came in a box that was damaged, and one package inside the box was also damaged. I contacted Petco several times about that package, it's cat treats, and they are refusing to do anything about it. I have been a longtime Petco customer and have subscriptions for all my products. After this I will never order from them again, and would suggest no one else does, either.

The store on University in Huntsville did not groom my Doodle’s ears as requested and paid for over a long period of time. This resulted in over $1000 in vet bills and an ear infection that took 2 months to resolve. Petco’s customer service to compensate for this issue has been full of lies. You cannot speak to anyone at the corporate office that speaks English and the store gives the runaround. This is after submitting 2 claims where they promised a reimbursement. I will never patronize them again.

The worst company ever!! I purchased something online. It wasn’t correct so I tried to mail it back. Had to call them on four separate occasions kept being told because it came from a third-party vendor that they would send someone to pick it up. It’s been over a month it’s still sitting in my hallway. I was promised the manager would call me. Never did. I was promised that the person I was speaking with would follow up with me. Never did. I’m still waiting the absolute worst company for customer service and to do a return. I will never shop there again.

I have been going to my neighborhood Petco for many years and what I can say is for the outmost for most of the time never had a problem. The two times I had a problem was with the grooming department and how the manager address my complaint after you know, it cost $80 to get full grooming on a 5 pound dog Which I’m OK. I’m a pet owner and I want my dog to have the best but when I walk in and they hand me my 5 pound dog. It’s too dirty with a horrible haircut and I complain and then they tell me, "We are going to do it over," which you took another 2 1/2 hours of my day.

I’ve tried this groomer twice, and both times were a bad experience. I brought in two dogs and was charged full price for both, even though one clearly didn’t get the full service I paid for. They always have an excuse — like “he kept moving” — but that doesn’t justify charging me for things that were never done. Both visits were the same story: extra charges for services that weren’t performed, and poor communication when I asked about it. I gave them another chance hoping it was just a one-time mistake, but it clearly wasn’t. If you value honesty and getting what you pay for, go somewhere else. This place is overpriced, unprofessional, and not transparent about what they actually do for your pets.

Do not go here, groomer I had royally **. Completely shaved ear off with some strangle long hairs left in tact. Left traumatized me and my dog. ZERO Stars!!! They shaved my dog's ears, actually shaved outside of both ears and inside of one. Then said he lost a tooth and was bleeding. No tooth was given to me and he was not bleeding. Anyway, very upset and traumatized by what they did or rather did not do. Almost forgot they said there would be no charge-All I could do is laugh at this point. Really you need to tell me no charge? 3rd photo is his ears before and the pic on bottom is after. My intuition tells me they messed up his ear so bad they used his teeth as an excuse to stop. To the owner: if you cannot pay qualified people to groom correctly, then maybe you should not have grooming!! These animals are entrusted to your store to take care of our family member!

I love shopping at Petco but NOT today. The staff is usually wonderful. I have lots of pets and spend a lot there. Today, I purchased hermit crab to accompany the three I already have. I purchased sand and food for them and my dogs. Got home and the hermit crab I purchased was not in or ON THE TOP of the items I purchased. I searched my car; nothing, no hermit crab. I called the

I got the premier subscription to save on grooming. I turned off auto renewal because my dog won't need a trim until after winter, they still took the money out of my account. Customer service said that didn't matter. I asked several times to just cancel my subscription and she kept pushing me to not cancel. Do not push me to buy or keep something I don't need or want. It was bad enough they took my money with no offer to refund. Very pushy customer service. Poor, very poor experience. Never again. I will take my fur baby somewhere else for grooming.

I want to logde a complaint directly to Petco's San Diego headquarters in regards to a retail store at 1331 Hooper Avenue in Toms River New Jersey. First, please take notice that the store has gotten 72 one star reviews on Google Places this is exceptionally disturbing. Second, please take notice that the store's employment practices are intolerant and segregationist specifically having a supermajority of women during a regular basis. Third, I witness and vouch for other persons claims that an extremely bad grey haired skinny senior female employee is continuously exhibiting cruel manners, actual confrontational body language, and short fused illogical responses during direct customer engagements.

The Grooming service was a disaster, I paid $71, they didn't touch her ears, they didn't cut her nail (and I paid for it), very bad service. They didn't know How to do Grooming, never come back again, NEVER!!! For reference I live in Lancaster PA and went to the Lincoln highway Petco store. 😡

Had an appointment for a heartworm test for my dog. But when I got there they told me they had recently run out of heartworm test materials. Unbelievable! This place is so disorganized. When I called customer support I got apologies and excuses, but that's all.

My experience with Petco's online chat support was incredibly frustrating. I had a simple request to get a copy of my dog's vaccination record. Instead of giving me a direct answer, the representative repeatedly sent me scripted, irrelevant information and phone numbers. After a long and circular conversation, the representative finally admitted that they did not have access to the records I needed from the beginning. This wasted a significant amount of my time. A simple, honest answer upfront would have solved the problem immediately. Customer service needs to be more human and less robotic.

Vetco at Petco is horrible at their location in Santee. The manager is rude and unable to acknowledge when they mess up. Did not follow through with estimate for upcoming appointment, no consideration for my schedule, tried to force appointment without estimate in writing and instead of listening and validating went into blame shifting and shutting down. I would never trust my pet to them again.

I have shopped in Petco for 10 years. The lady in pet grooming actually thought she knew our dog better than we know our dog. Was rude and greatly inconvenience our family. We count on Petco to do their job and when they refuse to do the job they have done for 10 years then something or someone has changed. I now have a bad taste in my mouth. I will buy my pet supplies and dog food and our pet grooming some place other than Petco.

Took my golden doodle puppy in for grooming and was very clear that he was not to be shaved and that his fluffiness was to be preserved. Came back to find his hair had been shaved to 1/2 inch or less over his entire body. I am crushed and in tears. I will not be back.

Today I went to Petco to look for dewormer for my kitty. I walked around the whole store and couldn’t find it. There was an employee that passed me by twice and never offered any assistance. When I finally found what I was looking for, I was ready to check out. She carried my basket to the register for me. I liked to give a huge SHOUT OUT for Nicki. She said she was the animal manager. She was so awesome!!!! I had a question about the dewormer, she tried to find the answer for me. She couldn’t find the answer either but at least she tried and didn’t brush me off. Nicki let me know about a coupon that I didn’t know I had available. She was very kind, helpful, friendly and professional. I would definitely recommend going to Petco on Bay Area Blvd in Houston, TX. Thank you, Nicki, for such a great experience!

Josh at the Greenfield store by Southridge was very knowledgeable and answered all of our questions. He helped us with everything we needed for our new gecko. Would highly recommend this store and Josh!

I’ve had three dogs and I normally go to Vetco to get my dog shots. I went to a Petco Vetco on the northside of Chicago on Western. They convinced me to pay ahead of time for my dog shots. I pay almost $200 and I missed my second appointment. Instead of them rebooking They basically just took my money. Nobody in the store told me that if I paid in advance and missed the appointment That my services will be canceled with no refund. It seems to me that they’re out to just basically take the Customer money and they are not concerned about the pets at all. This company cannot be trusted And needs to be investigated.

Absolutely the worst pet store I have been to. The reward program is a scam. They never have rewards correct. I buy 2 bags of Orijen dog food Six Fish, Regional Red every 2 weeks. Total is around $250. So in 5 visits I should have my 10 bag purchase equaling a free bag. But for some reason when I purchased 2 bags at same time it only credits me 1 bag purchase. I email receipts and they say it will be corrected but never is. So now I have to make 2 separate purchase when I check out to get my credit for each bag. Now that I finally get 10th bag free. Well that's total BS. Because I still have to pay more than just tax when I check out.

I entered Petco at 12410 K Street, in Omaha, Nebraska sometime approximately between 530 and 540pm on 8/21/2025. I came to the store because I wanted to purchase a parakeet. I looked at the birds and made a decision on the one I wanted to purchase. No sales associate was in the area, however I did see an associate at the register and I called to him loudly from where I was standing and asked if anyone was working in the area. This I later found out was supposedly the lead associate. He called loudly to someone that was not too far from where he was standing at the register and indicated to him that a customer needed assistance. He then called to me and loudly and said someone would be with me in a few minutes. I continued to engage with the parakeets, and confirmed indeed which bird I wanted. I looked around several times to see if any employee assistance was near, however to no avail.

Petco took $65.13 out of my account without authorization and they told me, "Sorry we can see you didn’t make a purchase but it’ll take a week to return your money," that’s thief! I raised cane, then was told IT will investigate now and will take 24 hrs, it’s the weekend. How can they get away with this?! They have lost my business for good!

Excellent customer service, fast shipping, and an overall very pleasant shopping experience. The website was easy to navigate, ordering was simple, and the product met my expectations in quality and presentation. I would definitely recommend this online store to anyone looking for a reliable and enjoyable shopping experience.

My auto refill for my pup's meds was started on Aug 3, 2025. As of Aug 20 I still don't have her meds and she is now out of them. My Vet sent the information over twice to make sure they had it before he left on vacation. They cancelled my order, I called, and their employee stated they had received my Vet's fax. Still no meds. Called again to find they attached the script to the order THEY cancelled. Was told it was fixed and order would be processed. Still nothing. My poor older pup is now suffering because of the incompetence of this company, as she is out of medication and forget about talking to a supervisor or a pharmacist. Not going to happen. They promise the world and deliver zero. Best part~ they are already billing me for meds I don't have.

Super irritated to find out (only after shipping, and w/ NO notification at checkout) that this company only ships DoorDash?!? I didn't order anything "same day", and the order said to allow for 3-4 days to process (totally reasonable if shipped normally)... I just selected repeat deliveries, as I have on Chewy in the past. It's super tricky if that's how things are default delivered, as there was zero indication at check-out. Who expects DoorDash w/out selecting it?!? I would have gladly waited several more days to have it shipped UPS or FedEx... if they gave that estimated window, so I could plan.

08/08/25 9:55. My son took my dog Lucky to be groomed in Petco by Tiana K. He showed him a picture like I want to and what she did was a disaster. When I saw him, I started crying because of the bad cut she did. I won't be back. 🤬

This has got to be the worst, most ridiculous app and customer service company on the face of this freaking planet. It takes you an hour to place an order, the quantities are incorrect, they never ship on time and the food is always late. God forbid you ever buy their vital premier rewards because you can't use any other coupon even if the coupon gives you a better discount than your vital rewards does, they don't have a Vetco near me so I can't take advantage of that, they won't groom my cat so I can't take advantage of that, yet they say the contract is supposed to be for a year? What if you don't tell me that I can't use it before I buy it? Piece of crap company. Piece of crap app. I'd rather go to the freaking corner market to get my food instead of this place. Never again! BS COMPANY!!

This is the worst company I’ve ever dealt with!!! No customer service skills, no correct information! I was told four different times a manager will call me back and they never did. I placed an order on 7/26 and still no dog food!!!! 17 days later! I was told 2-4 days!!!! Nobody knows what the hell is going on! Never ever again!!!

Petco has the worst customer service of any company I've ever dealt with. I was not able to load points and a large purchase never registered on my account towards future points. Called the store who said to call customer service. The person I got said the problem was the store. The store said it was customer service. The store also said that if the person at the register put the wrong phone # in, there was nothing anyone could do about it. In the future I will only go into Petco to use the restroom.

Really disappointed in the lack of professionalism received 7/8/2025 from the Vetco Clinic in Dardenne Prairie. Took my dog for routine vax and female Dr (who wouldn’t share her name), was incredibly aggressive and rude while asking them to help ease my dog’s nervousness. She said she’d need to restrain and muzzle my well behaved dog. I challenged her on her behavior and because I did, she refused to help my dog. Do not use these guys for vet services. Very professional and will not help make your dog feel comfortable.

Not recommended! Brought our cats to the vaccination clinic and, despite being told via phone the day before that they would administer the cat only rabies vaccine, they gave them both the combo (which can cause cancer in cats) and told us after the fact. We knew that there were supply issues, as we previously went to Tractor Supply and did NOT choose the combo vaccine for this specific reason. So, we were excited to follow through with Vetco since they had it in stock. Instead, they lied and gave us the pamphlet after the injections! Customer service is not US-based and you can't contact the vaccination clinic directly. They told me this after 5 phone calls where they pretended to "connect me to the right department" and "let me speak with someone at the Providence store." If you care for your animals, take them somewhere else.

I would give them zero stars if I could. Attempted to order an aquarium online for delivery. The first try was canceled in about 5 minutes and they blocked my laptop from accessing their site. I called the 1877 number and they helped me replace the order over the phone. After about an hour that order was canceled as well. When I called back they said they had to finish investigating for "fraud". I work in cybersecurity. A person buying something from your website isn't fraud. They said I can't order until they finish their investigation. COMPLETELY USELESS!

I wish I could give them a. Zero!! I had an appt at the Petco on Crawfordsville rd. At 8:30am (store opens at 9a) they did have a groomer bell to ring if you have an appt before the store opens, I rung it waiting patiently for someone to come to the door, a lady eventually came I want fretted or anything so I spoke to her instead. I didn't think much of it. She started walking fast towards the back of the store mind you my dog has never been groomed there so I really didn't know where I was going when she started walking fast. When I finally got to the desk she asked for rabies vaccination ppw. I gave her a sheet out my dogs folder, she instantly said, "We can't take hand written vaccination as proof", I had a folder with all his 📑 so I must have gave her the wrong 📄.

Went into the store to buy items. The price tag says $5.99, but the checkout charged $6.99. I requested to talk to the manager. The manager says their policy does not match the price mistake due to a wrong label on the shelf. Customer have to eat their mistake. It will be my last visit there.

1. Poor service (Had to find an employee that was sitting on the floor to assist me). 2. Illiterate sale team (thinks she know everything but was coming across as a ** telling me how to keep my fish in which I believe a few of my Koi might be older than her, when I told her she didn't know what she was talking about she refused to sell them to me). Unsafe shopping area due to water all over the floor, I understand water is spilled but this was way too excessive and almost slipping twice didn't help things, I guess next your service team will tell me I'm wearing the wrong shoes to shop your store huh? Anyways you won't have to worry about that for I'm never shopping Petco again.

I ordered 6 cases of wet cat food (24 cans each) and received a single flimsy box weighing over 50 lbs dumped on my doorstep. The smell was awful before I even opened it. When I lifted the box, it nearly collapsed. Inside was a disaster: someone had torn apart one of the cases and stuffed loose cans into every corner. During shipping, the cans smashed together, many were badly dented and leaking, with spoiled cat food coating the entire box. Absolutely disgusting.

Took my Maltipoo pup in for grooming. His scrotum turned severely red and swollen. Warranted an emergency pet visit. Dr documented that it was due to the groomer. I turned paperwork into Petco and the receptionist said I should hear or see something from Petco. He would not provide me with a corporate contact. I never heard anything from corporate despite my repeated contacts with the store. They never even said sorry. This is in Portland OR on Division Ave BTW.

I wanted to give a shout out to Kourtney at the Albany Oetco for grooming. I took in my sr blind shih tzu and she did an amazing job grooming him and I know she did because he not only looks great but he is super happy strutting around with a big smile! Thank you Kortney!

My 8 year old cat died due to Vetco Total Care Hackensack's negligence... Of course, the doctor (Dr. AK - Abdul K.) chose to avoid blame (lying about what was given to my cat that killed him, said "what's done is done", did everything but accept responsibility). I was forced to escalate this case and to no surprise, PETCO showed even more unprofessionalism.

I am writing to formally document my disappointment regarding the handling of my dog’s heart medication prescription by your pharmacy. The original prescription was sent to you and was subsequently lost by your team. I was informed that you only accept original prescriptions by mail and will not accept faxed or emailed copies.

I went to Petco about two months ago in Pittsfield to buy fish, the tanks were deplorable, I told the manager or assist manager and she said she used to clean them but they upped her to supervisor and she didn't have the time. I said, "You should be turned into the humane society for cruelty to animals" and left the store. You couldn't see through the glass and the water was filthy. Well I wanted more fish yesterday and said I would see if they did anything to improve. The fish section was highly improved, fish were active and a few tanks did have dead fish which should be taken out. But, they were clean and clear water and the glass was see through. I did buy three male guppies and a betta for my small tank.

I bought 2 guinea pigs less than a week ago. One is already dying of an upper respiratory infection, one is sneezing. I can't get to the vet until next week. Will never give this horrible place my business again. No one buy live animals from Petco!

4 months of trying to get my dogs flea meds refilled, and still no go. Even used an in-store vet, but have to order online and that's the issue, even with the Petco cc, which is a different nightmare all together, it's been and still is a complete and total nightmare that still remains unresolved.

Never have enough staffing. I have spend an hour waiting for fish to feed my snake. Every single week over an hour to get fish. I don't even know who the manager is at the local store near me. Looks like teenagers running it. Never enough staff. I have seen customers just walk out of the store because they have waited over 20 minutes to be rung out. It's just a shitty store. North ogden Petco.

Petco grooming staff in Dalzell, SC is the most racist group of people I have ever dealt with. You can never have my business. I sent my dog there to be groomed. At first, the attendant took forever to serve me and my husband. When I was finally called to have my pet groomed, I was told I needed to show proof that the puppy was vaccinated for rabies. Not only, did I give her the immunization record but also the actual receipt from the vet. This lying heifer said it needed to be printed out, not written on a piece of paper. THEY JUST DID NOT WANT TO SERVICE THIS ** WOMAN'S DOG.

I hope a manager sees this and is ready to fix what is wrong. I placed a order and the website asked for repeat deliveries and save 20bucks. I check out and pay 57.05 now then Petco decides lets put this bs in the line and tried to say 77.05 was the total. Do you want my business or shall I not come back. I find the entire thing shady. I had to dispute with my bank as everyone working at Petco must have to pay.

I signed up and paid for the AKC Canine Good Citizen’s class at Petco in Grass Valley. Huge mistake! Paid for the class in February and got switched to a different class because there was not enough people signed up. I went to the store to check on the start time and date of the class that was finally about to start in June. My dog and I waited in line at the checkout. My dog barked once and pulled toward another dog up by the register.

Had Petco vital care premium for years and recently found out that they just completely changed the plan making it worth a lot less money but still charging me the same amount monthly. Went to cancel and was informed that it is a yearly contact that auto renews. I told them that since the policy details had changed that I should have had it auto renews as I did not agree to these conditions. They are a crooked company that does not care about your pet all all. Their vets are terrible and overpriced and will nickel and dime you. This company is truly awful.

I can’t see the 0 option for review then l just check (1). AVOID AUTOSHIPS WITH ONLINE customer services. They make frauds with your orders and send notifications by email as delivered (orders never arrive and you pay to feed your pets like if you going to the store and buy in person). SCAMS. PETCO SCAMS. DELIVERED SCAMS.

I made an appointment to get my dogs groomed at PetCo just like I have in the past. When I arrived they stated they would not groom Stella because she has Addison's and takes prednisone. They have groomed her before but now they refuse to groom her. Other groomers have said that she is one of the calmest and sweet dogs. They said they could not groom her because prednisone is a mood altering medicine. They refuse to groom dogs with Addison's disease.

This review is not about the service you get, it's about the service you don't get. If you go to the website you can not send a complaint to the store. I have a complaint about a product I bought from there. I recently built a pond at my house. I bought from Petco a Pond Bulb Kit, just toss in the pond and they grow. Well that never happen, they have been on the bottom for months and nothing ever sprouted. I kind of forgot about them till now, when I found my biggest koi dead in a net type sack. I was baffled as to how a net ended up in my pond. I pondered this for hours till I thought about those bulbs I tossed into the pond. So I went looking for them and found the remaining 2. Wouldn't you know it they are held together by a net.

I can't give less than 1 star!!!! So here it is, a week later and STILL NO ANSWERS. I have been getting the absolute runaround from Petco. I have yet to speak with the Dr. who gave my pet his vaccinations. Petco keeps saying THEY HAVE NO WAY TO CONTACT THE DR. How crazy is that!!!! At the vaccination clinic I was told all 3 shots WERE NOT GIVEN but the written records show that all 3 shots were given. I'm simply trying to find out WHAT SHOTS MY PET GOT!!!! I was given two follow-up appts because my pet needed a booster shot for the two shots he received on 4/23 plus one more appt for the SHOT HE DIDN'T GET. IF HE GOT ALL 3 SHOTS, THEN WHY DID I NEED 2 MORE FOLOW-UP APPTS.

I went into Petco in North Charleston, SC with my family to get 2 fish for my grandson. I went up to the cash register to see if I could get some help to get the fish and the girl with all the piercings in her face and her nose and her ears was so rude and short with me that I'm telling you I've never seen anything like it. She let me know real fast and in a very rude manner that she was the only one on the floor and that her manager was in the back unloading a truck and that it would be a long long time before we could buy any fish so I looked my family and told them to just,"Let's go to Petsmart." I would rather spend my money where it's appreciated.

The place was amazing, and employee Brianna was amazing with my dog buddy. She did a fantastic job grooming him. I definitely will take him back and hope she's always available. The whole store was friendly and professional.

I have had several bad experiences with PETCO customer service. Their same day delivery service is just awful and I will no longer use this service. There were two occasions when I placed an order for same day delivery, my order was never received. Their website is misleading and there is no guarantee that you will receive your order in the time frame that is stated on their website. They use Doordash for their deliveries, however there is no communication between them. I feel that their customer service is not willing to resolve the issue to meet the necessary needs of their customers.

I went to Petco in Mesa Az off of Rio Salado by the Riverview theatre to get ear mite Mexican in comes in a kit. They didn't have any. What pet store doesn't have ear mite medicine? Seen a flyer for walk in weekdays between 2 pm and 6 pm offered teeth cleaning ear cleaning and others. I rushed my mechanic to get my car done because my poor dog had gotten dirt in her ear and it was bothering her terribly. I had called to make sure someone was there. I get there at 415, was told they couldn't see her because there was 2 in front of me then their excuse was no hot water. If they offer a service they should do what they say. It was obvious they wanted to just go home early.

I brought my Chihuahua, Bella, to Petco in Slidell, LA for grooming for the first time at PetCo. After 3 hours I was called to pick her up. I was handed the grooming bill and asked to go to the front desk to pay. She is a small dog, so I carry her in a pet bag/purse. I left her bag and went to the front of the store, which is out of sight of the grooming salon (which would be better named Nightmare Behind Tinted Windows). After paying, I returned to see my dog sitting inside her bag, rather than on a leash so I could see her hair cut and nails painted. I should have been suspicious at this point. When I brought her home, She could hardly walk and was favoring her left, back leg. I called the salon manager who told me that if she was hurt, I could take her to Banfield Pet Hospital, where PetCo had an insurance policy to pay for my visit. This was an absolute lie. Banfield and PetCo have no affiliation.

Y'all need to fix your online grooming scheduling! Over booking/double booking and expecting your groomers to magically get 2 or more animals done in the time it takes to get one done is ridiculous! Also when they end up stay longer to finish the animals they have and to get their cleaning before they leave. You yell at them for working overtime. I really don't understand why anyone would want to work for you. DO BETTER!!!

I went to Petco/Vetco on 14 March located in Dedham, MA for a follow up appointment for our dog. I was thrown out as were my two toddlers and dog, without receiving care. Allegedly, and this is no joke, I was supposed to infer from 'See you there!' in a standard reminder message that I was actually supposed to drop what I was doing and immediately confirm the ... er, confrimed appointment, or else? We happen to use a transcription service and the presentation of the real message had no effect. Out on our tuckus for a proveable lie. I assumed that this was a one off, a random hooligan that Petco would want to be aware of so they can fix it. When I reported what happened? Nothing. The detailed someone to handle it who made it very clear she had no intention of discussing what happened. Subsequent examiantion of reviews indicate that the problem was previously reported and, as above, ignored.

I went to Cadillac Michigan Petco and purchased a rat in February and on my way home, my black and white rat started constantly sneezing so I waited a day then called Petco up, they told me to take her back to the store and they'll take her to the veterinary clinic. I took her back once I got up to Cadillac. I got Nala back in mid March and once I held her she started the sneezing again, not as bad. But I really don't think the vet gave her anything strong enough to rid her of the upper respiratory infection. I also have another rat and now she's sick too. Petco sells sick animals as the employees don't let you observe the animals, before they start scooping them into a box for you.

I will not be using Petco anymore. My dog got exposed to fleas. My vet wrote a prescription and told me to take it to Petco to get filled. I did that. The Vetco personnel took the script and entered it into their system, took my money, and said I would have it in a couple of days. This was on March 17, 2025. I received an email instructing me to mail in the script to the Petco Verification Team. There was no reason as to why. I called Petco, and Vetco, customer service and asked why. They really could not even come up with any type of answer. I mailed the prescription in. Petco has had the prescription for two weeks.

The way I was treated and my daughter by an employee and manager was a disgrace. I’m still trying to process this treatment. I will never EVER go into a PetCo again. Why the manager let this employee speak to my daughter the way she did and not correct the lady is unbelievable. This store owed her some fish due to a previous incident with this employee and the customer comes in to pick up her fish and to be Verbally attacked is uncalled for!!!!

I have shopped at Petco in Delafield for over a decade- already, I know they aren’t par to the local natural pet food stores- but I’ve shopped there for various supplies, and a couple cute lil beta fish we’ve had over the years. Today was an experience out of the Twilight Zone. We have beta fish- one we’ve had for years, and the other that we had for 3 1/2-4 years recently died. We finally decided it was time to replace our little Zoso. So I re-set up the tank early this am, and we took our 2 year old to pick out a new one.

Every time we go in there seems to be some kind of tech issue happening with the computers and it makes check out such a long process, which is super annoying. The only pro is the people are always super super nice. Unfortunately, the store is also on the opposite side of town from me and I work long hours so I decided to start having it delivered.

I took my dog to get groomed and was charged extra for brush out $7 and materials $5.99. All the hair was cut off my dog so she didn’t need brushing. We have been getting our pets groomed at Petco for many years and have never been charged for these 2 items. The groomer wasn’t there when I picked my dog up and no one could explain why we were charged. I gave a $10 tip that I should not have given. You have lost a customer over this and we will tell our friends about this scam. Thought you would like to know!!

Don’t waste your time. The adoption partner person I spoke to didn’t seem to hear me, or care, when I talked about my experiences raising kittens. They treated me like I was an idiot who knows nothing about owning and responsibly caring for a pet. The whole conversation (more like a lecture) was demeaning, infantilizing, and ridiculous and then ended with them needing permission from my property management association.

Went to Petco today in fountain Hills to buy a couple goldfish for my granddaughter. A worker by the name of Debby was supposed to be helping us. Before she would give us the fish she was arrogantly asking question after question about the temperature of the water the size of the tank, whether the tank had water in it for how long and on and on and on, and I’m like what’s with all the questions? We just want two goldfish. She’s had the tank for three years and the water was in it running and clean. I said what’s with all these questions and she started screaming at us about protecting animals… Mind you my daughter has autism and my granddaughter just started crying. Make a long story short, after seeing my kids so upset I lost it and started screaming right back. We left and I’ll be calling corporate. Fountain Hills is a tough market to do business in and with these attitudes, this fountain Hill store will be closed down soon.

Received order of 3 cases Fancy Feast a few weeks ago. Just opened last case today and found broken can at bottom with worms everywhere. Totally disgusted with delivery as I also got a first repeat delivery through door dash and broken case was at front door with cans everywhere. Of course I contacted Petco through chat and my delivery has been refunded. However, I'm too disgusted to even risk that experience again especially since this wasn't the first broken case delivered.

We had taken our dog for the first time to be groomed here and asked for a teddy bear cut, groomer said she could do that. My husband picked up our dog and it was a poodle cut. I called and said that if she couldn’t do the cut she should have said so instead of misleading us. They gave us a refund. We called yesterday before 11 and got an appointment for the next day at 9 am (poodle cut was fine). I received a text from the manager after 10 pm that evening saying they had read the notes in our file and they cancelled our appointment. Unacceptable! They could have told us that when we called (she read our notes and booked the appointment).

Terrible grooming service. Do not take your pets here! I have taken my poodle here twice, and each time they have ignored my instructions and completely shaved her. I take care of my poodle's fur, and she is NEVER matted. Both times I took her there, she was shaved, and I was told it was because she had matting. This is a blatant lie, and I suspect the groomer just wanted to save time by shaving her. I purposefully made sure that she was brushed out before taking her to her appointment so I could avoid a repeat of our last appointment. Moreover, I maintain my poodle's coat with frequent brushing, coconut oil, and leave in conditioner.

Today had an appointment at the Copperfield Petco for 8 AM. I arrived at 7:50 AM.. By 855. There were about six other pet moms with their dogs waiting for the store to be open.. The groomers two of them were there exactly at 8 AM. We waited and waited. The groomers tried to get in touch with the manager who finally told them that they would be there in about 15 minutes.. A manager and another employee arrived at 8:24 AM. Not a word of an apology for making us wait outside for 24 minutes. The groomers themselves were fantastic and were very apologetic.. They had been asking for the store keys for quite some time as apparently this manager is late often.. Do you want to store or the groomers open so late it pushes everybody’s appointment to a later time which is very unfair for us if we rely on them to be there and to have our pets ready at a decent time. Thank you for your time.

First, I do not write reviews unless it’s the worst situation, like this one at Petco. I placed an order over a month ago for a vibration bark collar that comes with a remote control. 2 weeks later, I received the collar but no remote. I called Petco, who’s agents are clearly not in the US, they said they needed pictures after I explained everything. I sent 15 photos to them. A week later I received an email stating “Thank you for your patience while we still are trying to figure out what went wrong with your order.“

On February 13, 2025 I scheduled my pet Milo for a full service grooming appointment at 1:45 pm for the first time since I recently moved to the area. At the 3 hour mark, I had not received a call and decided to pop in just to check if he was ready. Receptionists proceeded to ask the groomer Melody if my pup was ready to which she replied with an attitude "I haven’t even gotten to him yet and I haven’t even called her!” The groomer that asked her came back and apologized that he wasn’t ready and I understood because they looked busy. After I left the store they called me 15 minutes later saying that my dog was ready for pick up.

I took my little Pomeranian girl to the Petco groomers today. She looks amazing. The groomer named Ky O did an outstanding job! My little girl really responded well to her. That’s very important to us since she’s a rescue and has anxiety. I’ve been going to Petco for a few years now with my border collie. He only gets baths, no haircut. I was a little nervous leaving my girl, but was pleasantly surprised. I will def stick with Ky O from now on. This was the Lacey, WA location.

If you want to be penalized for going in to the store to purchase their product with cash verses putting your debit/credit card information online (and picking up or shipping the product to your home) then this is the company for you! Reason for this review…I needed two cat calming collars ASAP and checked Petco’s site for a pack of two cat calming collars. I chose Comfort Zone 2 pack for $24.98 (see photo showing the product description and box online).

I will never order from Petco again. This is the 3rd time I have had an item cancel. The last 2 times which occurred in this past month, I lost the discount I would have received on this item. Petco doesn't want to give the big discount so rather than sell the item to me at the advertised discounted price, they cancel the order with NO explanation. I AM DONE. If you want EXCELLENT service and quick deliveries - GO TO CHEWY.COM! THEY ARE THE BEST!!!!

On January 18, 2025, I took my pet to the PETCO on FM1960 near Atascocita for a bath, a trim around his jawline, and a facial cleaning. What should have been a routine grooming session turned into an absolute nightmare. When my daughter went to pick him up, she FaceTimed me, and I was shocked—my pet was completely unrecognizable. The groomer had shaved off all his hair, leaving his ears bare and looking as if they had been skinned. This was NOT what I requested, and to add insult to injury, the staff was rude, dismissive, and outright lied, claiming this was what I had asked for.

I was excited to start the journey as a Vital Care Premier customer. After 6 months, I noticed that I do not shop as frequently for supplies and so I called to cancel the subscription of $9.99 per month. Now they advise that the monthly payment will continue until the end of the 1 year since starting, that is until July and that it is noted in the terms & conditions. Well, it would have been nice to receive that information when I initially signed up. I feel deceived and tricked

My Petco repeat delivery order for cat litter involved some mysteries. My first shipment came via FedEx, and I thought that would remain the delivery method. However, I was wrong. I confess I may have overlooked something in the written agreement. But it turned out that the next two deliveries came via DoorDash. I don't have anything against DoorDash, but I would normally tip them, and I wasn't expecting to tip for the delivery of my litter--I was caught off guard. More importantly, though, I do not provide gate codes for my complex unless I have ordered a delivery myself, directly, and Petco's system didn't allow me to use this security measure.

Most lousy place for dog grooming. Don't go there. You will be overcharged and very disappointed. My havenese puppy as you will see in photo was scalped and nothing will or has been done to make it right. Overcharged by 15$ so I have to pay for their clippers and cleanup plus disposal is what the extra was. Never again. If you love your pet don't go there.

I went to a Vetco, which is Petco weekend clinic to get my puppies last shot and a Lepto vaccine. Told me to buy the package and prepay and the remaining boosters would be included in a month. After they took my $235 payment I told them I couldn't come back the following month. They told me, not a problem and to just make an appt. at the Watugua store and easily get the final vaccines. BTW, I had to get the vaccines between 12/2 and 12/9 or they would be useless. I called the store and they refused to give my puppy the meds. A girl kept telling me I had to drive an hour away to get the vaccines. She didn't care about my pups date frame or I was told to go there. I asked for a manger, don't even bother. I filed a complaint, save it. Even though their store gave false info. they never would give her shots and I was told they don't refund packages.

I bought a 16lb bag of Purina cat food from the Cary, NC Petco yesterday (12/13/2024) for $36. If I had had more time, I would have shopped around. I have shopped around since then and it looks like Petco is price gouging. I could have ordered it and had it show up at my front door for 25.18 plus tax via Amazon. I am not shopping at your store anymore. Shameful.

Petco has the most unreliable website. They never have food in stock and if you got any kind of discounts and they cancel your order you lose out on all those coupons. They also if you had a coupon and you are forced to choose a backup item. They also don't apply them to it so you pay full price. They will find any way to make sure you can't get any discounts. I have more than one person. That lives in my house that buys dog food here and I feel like they don't offer enough to the customers that buy all the time.

I am deeply disturbed by my experience with Petco's grooming department. My pet suffered both abuse and neglect during a recent visit, and I feel it is crucial to share this so others are warned. I had a bad feeling about the situation when I dropped off my animal. When I returned to pick my dog up, I could see the physical and emotional toll it had taken. My pet appeared extremely distressed, panting heavily, trembling, and traumatized, and his eyes sunken in. Angel R. was his groomer on that horrific Day!

I cannot believe they are charging ten cents for a plastic bag when you spend forty and fifty dollars on food. I will no longer shop at Petco. Petco probably pays 1 penny for 10 bags. I told cashier if she didn't give me a free bag. I wouldn't ten forty hours there. She said okay that's fine. So I left everything on the counter and left.

On July 2024, I bought a defectively manufactured cat tree lounger. The stand broke off the base after a one time jump by my 10 lb cat. Petco management refused to exchange, give store credit, nor return to manufacturer to fix the cat tree. Due to their strict return policy they don’t guarantee their detective items.

Two weeks ago I scheduled my dog for grooming and arrived for his appointment a few days ago. When we arrived the groomer, RAFFEAL, was not in the area, so we had to wait for him. When he arrived I didn't even know, because he never acknowledged us, when I saw him behind us I asked if he was Raffeal and he said. He immediately asked if I had proof of Rabies vaccine, and I did. A copy from the Vet, dated 9/24 for my dog's last rabies vac. That wasn't good enough for Raf, so I called the Vet, and she also told him the date was valid, and that it was not due again until 9/2027. That was not good enough for Raf either. He continued to argue back and forth with me stating that I needed more proof!

Took our beloved Jack 8 years old jack russel mixed dog in for not eating and trouble breathing. We took him in on Nov 4, 2024 to our surprise his doctor/vet Mrs ** was not working there any longer. She found that he had diabetes so Jack saw an unknown lady vet. Which we told the Vet his history with diabetes that he was taking ** twice a day and eating their food they recommended which he was doing good until Nov 4, 2024. I feel the new vet he was seeing didn't check him properly like Mrs ** did. We brought Jack in because he could not eat and breathe. I feel they should have done an x-ray for stomach and air passage to see if was blocked. But instead they took a blood test and the unknown vet said all his organs were fine! But was dehydrated. They gave him IV fluids. Said, "Take him home and give half of insulin due to he was eating."

I have a golden doodle that looked like a teddy. While checking in, I noticed a groomer be rude to one of the dogs she was grooming. Lucky me, that was my dog’s groomer, (Petco in south Tampa). I had told her what I wanted, which was a trim and for him to still look like a teddy. It was his first grooming experience. She told me that his fur is knotted and that she can’t brush it but that she had to cut it short, and that she would leave his tail and face looking like a teddy. She was very condescending during our conversation, and the other groomers could tell she was agitated with me and refused to do the cut I requested. I told her what I wanted. 4+hr later, his fur completely shaved off. The fur on top of his head was so uneven. My pup was acting like if he was treated badly and was lethargic the entire ride home and the rest of the night.

Customer service is a -0, no help, don't care about customers, managers don't want to speak to customers, representative said I will get a call back. Never got it, called every week for 4 weeks. They never resolved the issue and never called back. They advertise free grooming after 7 groomings... :) 12 groomings later still nothing.

Petco brand whole hearted beef with protein shreds in the 30 lb bags contain worms. The website will not allow for reviews, giving bogus errors for negative reviews. Have been buying for years and will no longer be.

I love this place! I haven’t had a poodle before or a puppy for that matter, and they have been so helpful and professional in every way! Always takes their time with me and my dog and very nice and genuinely cares for animals and their best interest! Would recommend to everyone!

I had a unique situation and attempted to connect with someone who would assist me appropriately. I had shopped at a Petco out of town, 40 miles from my home, as I was in the area for a vet appointment. I was buying wet and dry cat food, flea meds and some bird accessories. During the cash register transaction the employee was discussing the vital pet options. I listened to her and was not really paying attention and two things happened:

Don't go here for large amounts of crickets. They are 17€ all the way so say you want 500 crickets that's 70$. If you follow where the crickets come from they are 27 for 1000. Corporate rip off all the way right there. They have no care for the animals and the animal's caretaker!

I recently took my 65-pound dog to PetCo in Denton MD for a nail trim, and the experience was highly distressing for both of us. My dog, already fearful of nail trims, was placed on a small table with two leashes tightly secured around his neck to prevent movement. This restraint method, for a dog his size, was far from suitable. He kept pulling back and forth, visibly anxious, and the technician seemed unequipped to handle his strength or calm his fear. She twisted his paws in her attempt to cut his nails, which only made him more frantic and appeared to cause him pain. Eventually, he became so distressed that he defecated on the table.

Petco is a complete & utter failure. Sick animals, bead or dying fish, bird & lizards. Clueless customer services. Their website is the worse. They lying to you constantly. I ordered marine fish, website says Next day delivery guaranteed, it took 8 days!!!! Fish arrived half sick, half dead. Don't waste your money and nerves, forget about Petco's existence. If you in Fairfax Va. go to Reef Escape. Go to Supreme Reefs, etc but stay away from petco.

Gavin, the cashier was very rude and talked down to me as I purchased about $70 worth of stuff. He berated me in front of my daughter and other customers, yet double charged for one item then overcharged for an item clearly marked down. I’ve never had this experience before- but it was so bad I’m not sure I will ever do business at a Petco again. Thru the years I have done a lot of business there as my family rescues animals.

I visited a veterinarian facility associated with Petco and after unnecessary tests I was told exactly what I told the vet was the problem with my pet then I was prescribed an antibiotic that I was overcharged $25.76 for the same exact medication provided by Petco to the facility associated with Petco. Explain it to me like I'm a 10 year old and also why veterinarians would charge exorbitant fees for the pets of the people??

Wish I could give 0 stars this is by far the worst customer service I’ve ever received, website gives inaccurate information you call to ask where your $150 rx dog food is and they tell you it will be over a week in addition to the multiple days you waited (even with refills on the rx so no delay) and the app showed 2 day shipping the customer service rep argued I asked them to cancel the order as my dogs need food prior to two weeks from now and he said “we can’t cancel the order everything is fine on our end” then hung up, I recommend Chewy 10000000% over Petco.

Have purchased Vetmedin for the Dog from them for better than a year and a half. They charged my credit card twice 8/3 and 8/4 for the same order and never shipped the order. Contacted Petco Customer Service and was told "Oh we made a Mistake"!! Took them better than 2 and 1/2 weeks to credit the overcharge. After that issue I never received the first order. Called customer service again and they tell me the Vet never approved the refills. Called the Vet and they sent me verification that they authorized the refills on 8/5, 8/6 and 8/8. Called Petco back again and they tell me we should have the authorization tomorrow. Called back again on 9/1 and was advised I needed to place the order again as they only keep them for two weeks. Did so and was on the phone with the Vet again who sent another authorization for 6 refills.

I place an order online for same day delivery before 5pm which is the cut off time. I was able to choose my delivery time which was 6pm to 9pm. And my order was now delivery and when I call the store on Oakland Park the customer service rep was rude, told me he didn't see my order to call customer service then hung up. So I called customer service they told me I didn't place my order in time which was a lie because I have confirmation said when they received my order which was at 4:46pm on 9/5/24. So I was told I will not receive my order until 1:30pm on 9/6/24. So please explain to me how this is same day delivery. This is unbelievable. I will not be ordering from this place again. Because this not the first time they messed up my order.

I am appalled that the Petco store policy in Carson City, NV will not allow a customer to use their restroom. I was told to go to another store next door to use their restroom. I would think that PetCo makes enough money to supply toilet paper in the restroom for their customers. I think it’s unprofessional to tell a paying customer to go next door to use the facility at another company. It’s also taking advantage of the other store. Because of their policy I will be going to PetSmart from now on.

Awful customer service. Ordered online dog food delivery. First they said order is delayed. Then they said it's on its way. Then they said it's cancelled. This is my first and last order from them....

I went to buy a turtle from Petco location 1313 in San Mateo on Aug 19, 2024. I got everything (tank, light, food...for the turtle), the sales girl recommended which added up over $450. During the contact I asked her questions about the age and gender of the turtle I picked, she could not provide any of the info, so I got a turtle with no any form of identification, or birth record, or the legality of their vendor. When I asked her who was their vendor because I wanted to find out more info about my new pet, she gave me three letters "BPD" said that was their vendor. In that same afternoon, I looked up "BDP" on Google, it shows no pet vendor named this but it showed they represent "Borderline Personality Disorder". I suffer from a mental problem called Bipolar, which is very similar to BDP. I feel insulted and hurt.

I placed an online order for aquarium parasite and frozen foods from Petco today. My delivery was scheduled for 6:30 pm delivery, at 6:31 I received an email explaining that my order would be delayed, and I noticed that the delivery address was wrong. After reading the email, I contacted customer service for the company to gain clarity regarding next steps and to let them know that the delivery they listed in the email was wrong, the agent was helpful in confirming that the delivery address would be corrected.

My dog has two medications that were delivered every month, and then for some reason I was getting the medications every week and being charged nearly $100 a week. I called Petco customer service to fix the issue, and was assured it was fixed. I cancelled the next shipment and even received a confirmation email… and the NEXT day received an email stating another shipment would be arriving soon, and another $80 out of my bank account. They only cancelled one medication, after confirming both medications were cancelled. I was able to cancel all medications on their website and removed my bank account information. I wish I had read reviews before I used their pharmacy.

Horrible experience with online order shipping that I've never had anywhere else. I ordered 50 boxes of canned cat food, each box containing 12 cans. I received 50 CANS, not boxes. I called and they put in an order for the remaining 46 boxes. Then only 22 boxes show up. I call again, and they put in an order for the remaining 24 boxes. Then only 2 boxes show up - guess they thought again that 24 cans would suffice? I called again, and they said they need to investigate. So this is still an on-going issue.

Ordered dog’s flea/tick prescription and it still isn’t here 10 days later! Usually we use 1-800 pet meds and get same RX in a few days, usually faster than I can get to the vet. Tried Petco since we recently had dog at Vetco, and they sent me an email link to refill dog’s RXs. Bad decision! Will never order RXs from Petco again unless I won’t need the refill until the next season or year. Ridiculous time frame. They use DHL delivery service, which must be dirt cheap. Called chat and representative disconnected me as I was typing a reply…

The Petco online experience is the worst! Took forever to order and then it wouldn't accept my credit card. Said to call the customer service number so I did only to be told that they would straighten it out and call me back in 24 to 48 hours. I never heard back so I called them after 48 hours and spoke with a customer service person who disconnected me. I called back and they had no history of the order I placed so I reordered everything and hopefully I'll get it because one of the items is a specialized food for my cat so he can digest his food and he really needs to eat so it would be nice if they weren't disorganized. It shouldn't take this long to place an order and they still have to contact the vet to approve these items. What should have taken less than a week has turned into several weeks.

I've been to 3 or 4 different stores in the Washington, D.C. area. They're all bad but the store in Forestville Md. The Grooming department is the worst ever. All the customers in there yesterday was upset. They use profanity to customers and nothing is done. Don't ever go there....

Ordered online as a guest, my card was charged and I was given a delivery date 3 days ago. Nothing has arrived to date so I call and inquire, where I am told I never placed an order! I explain my card, was charged day of order so please remove the charge. I was then informed they won't do a chargeback unless it's between certain hours. If they can take my money 24 hours a day they certainly should be able to refund it. Taking money under false pretenses is fraud and I will contact the BBB and other representatives on this matter. Never will I buy from them again.

The first and only experience with Petco as there will not be a second go around. Ordered online 3 bags of Diamond's dry dog food $115.... When my items continued to PENDING in my bank account for days on end, I looked at the Petco app to see what the hold up was. I did not see anything other than it was in PREPPING mode still for a week before it was ever shipped. When it FINALLY shipped, it still did not arrive with FedEx on time. Fed Ex status continue to change from Arriving between 10-2:50 pm to the end of day and then never even showed up. Because of this delay I had to go buy a bag to hold them over for the week of no food from Petco and it was a considerable distance. I would not have even ordered online had I not already been very sick for 5 weeks already. Not trying to get anyone sick by staying at home. I don't recommend ordering from Petco before any holiday or otherwise.

I took my 2 senior dogs in for their nail trimming. I’ve done this many times before. This visit had my 78 pound 10 year old dog hanging from his neck. They got him back on the table but this shouldn’t have happened in the first place.

I came to this page JUST TO SEE THE REVIEWS and to see if it was the same I was feeling!! HORRIBLE WEBSITE!! I’ve been spending good money for years here, and orders have been getting cancelled left & right. No explanation given either, just offers to reorder for me on the agent's side!! What happen to same day delivery, same day pickup. And when I attempt to do same day pickup, they system doesn’t allow me for in stock availability issues, but when I go to the actual store, it’s sitting right on the shelf. Petco forces me to go shop elsewhere.

What a very disappointing experience we had today with Petco and your groomer. We attended our appointment at 9:15am but the groomer didn't take our dog due to his cardiac condition. He said it was up to him and not up to the store to accept the dog. When we completed the appointment request last night on Petco's website we were asked if Peluchin had any medical condition and we said yes and listed those conditions, however Petco didn't tell us that based on those conditions the groomer could reject us once we had arrived at the store, which he did.

I placed an online order for 2 large bags of dog food on May 27 and today is June 4th and still no delivery. When I was finally able to track it, they are sending it to Pennsylvania from Nevada!!! How ridiculous, who wants to wait for over a week for dog food! I learned my lesson, I will stay with Chewy! Chewy has it to me usually the very next day. So now I will be getting dog food that has been sitting in hot trailers for over a week.

I don’t see how Petco’s deceptive pricing scheme can be legal. I purchased three items in the store which I had first located on their website (to confirm they carried it). All three were marked down significantly on the site but in the store, they were marked and rang up at the original higher prices. The manager assured me when I questioned the prices before getting in line that I just had to show the website pricing to the cashier to get the lower prices. If I hadn’t looked at website, I would never have known there existed a lower price. There was nothing marked Sale or Internet Discount by the items’ displays. There was no coupon or ‘Membership’ required. Basically IYKYK; if you don’t know, you get screwed. My $60 items came to about $20 less after I showed the cashier each item online. What a racket!! I won’t be shopping there again. At least pricing and sales are clear and honest on chewy.com and at PetSmart.

Signed up for repeat delivery for cat litter. I was expecting a Chewy experience like Fed Ex or the like. No, they use door dash. We are a business so I wrongly assumed they would use business hours. Nope. They left it in front of the door on a Saturday when I messaged them many times telling them to NOT deliver or even pick up the order. I was mostly curious why it was door dash!

I recently attempted to make an online purchase at Petco. I chose Petco because the item I was looking for showed up with 20% of offer. This offer showed as valid for the product I was buying with the discounted price displayed. When I tried to apply the discount at check out I received a message that the item was not included in the discount despite the fact that the discounted item price comes up when you google the item. Clearly deceptive business practices from a company I will never buy from and will be sure to tell friends and family to steer clear of this sneaky company.

My wife and I buy a lot of supplies for various pets each month. Recently, we needed some specialty food and vitamin products. When we looked them up, on Petco's site, they had a cheaper price than anyone else (it seemed). I took screenshots and we went to the Hendersonville store and purchased everything. After looking at the receipt, we soon realized we were charged double for those items. I called the store and talked to the girl who answered. She was extremely matter of fact and explained that "sometimes" they match the prices on THEIR website, IF you have screenshots (which we did). She was quick to point out that we could not return the items and discount was only available at time of initial purchase. To say she was rude and condescending is an understatement.

My pet Lexi visited the store in Palm Bay today (May 16th, 2024). The hospital office manager (Bethanie) was the most unprofessional and disrespectful employee of authority that have encountered in a while. She has no manners! When I questioned a medication- she proceeded to tell me about her budget. When I attempted to redirect her about discussing a budget - she mentioned explaining to me differently by saying “I will not be ordering a med for one dog” so we are speaking of heartworm meds here. It’s not my fault that you had trash expired medications!!! She threw her hand up and exited the room. She did not apologize. She showed no class or empathy. I did speak to her manager but I’m going to corporate. I am just unhappy and I am a nurse - you can not act that way. She has to know better. I really don’t ever want to do business with someone who pays her!!! It was just that bad.

On Sun May 5,2024 My Great Pyrenees coated has been ruined and my dog skin is burned in many places at Petco Frisco west store. They should know you cannot shave a double coated dog. I paid for bath and haircut to get a clean and even hair + paid for the fur deshedding deluxe and I was told 15 more because the size. One worker there told the stylist my dog required to be shaved on the back and some spots under the ears .. He even said rest of the coat was okay. But instead the lady shaved ALL his hair and most critical .. he burned him in so many places.

This review is for the Petco in Frankfort, Kentucky. Some of their employees in that store are extremely rude. I usually spend over $400 a month in that store and it ended tonight because I'm tired of their rude Employees, especially the redheaded manager. Namely Lindsay, she is extremely rude. So I will no longer be buying my animal rescues Litter and cat food in their store. Petco really need to teach their employees how to deal with customer service. Because This particular manager is not very good at it. Petco lost a $300 sale from me tonight. I hope petco thanks These employees are worth it. Virginia **

My dog was injured, and the General Manager Lied! Petco Grooming in Strongsville, Ohio. I noticed hours after grooming service that our dog had blood where she was sitting. I checked under her tail and there was a slash and clipper mark under the slash her vagina was red and a little swollen. I called Petco and asked the groomer, Leah, if there was something that they would recommend I put on her vagina, because it looks irritating, and noted the cuts at the base of her tail, and top of her anus by her vagina. The Groomer sincerely apologized, told me to use ** on the area, but if it got worse to take her to the vet, and "Petco will pay for it".

I've used Petco for years. Recently we ordered a cage as we were adopting another Chinchilla from the Newington Humane Society. Waited for the new cage to come in. Once we had a delivery date we picked her up. Once we put the cage together, found out it was damaged and the back part of the cage was missing. My daughter call to notify them (cause I was at work). She was told I would get an email sent to me so I can send over the pictures, which I never received.

It was a terrible service to my dog, her hair has been badly cut, it seems that someone inexperienced did it. When he got home and saw her, he was left as if a child cut him with a pair of scissors and didn't know what he was doing. Plus $86 for such a deficient service. I will never go back, they don't have professional staff. My dog's nails are badly cut.. It was a disaster. I don't recommend them. They are disgusting. They have to reimburse my money.. They are the worst.

Would give them zero stars if I could. Made a grooming appointment and the day of they canceled due to the groomer calling in. So I made another appointment and the day of they called to cancel again due to a family emergency. So after I gave them a piece of my mind with colorful language I will never ever make another appointment with them.

Extremely poor customer service. They send a coupon and reminder to use the coupon before expiration. Every time that I tried to check out, the application both on mobile and on my desktop using Chrome and Firefox would remain stuck stating it was verifying. NOW, they send me a reminder that I forgot something in the cart; however, the coupon is no longer valid. This is classic marketing gimmicks to try and generate more revenue by placing false advertising and then charging full price. I will take my business elsewhere. Thanks, no thanks!

This company has the worst customer service I've ever experienced. I bought a $1300 conure, a $200 cage and hundreds of dollars worth of food and toys at the Mansfield MA location. 5 months later it died for no reason at all. I went into the store to see what they could to rectify the issue, and they told me it was corporate's decision. I called corporate, they told me it was the store's decision. I went back to the store and was told it’s corporate's decision. I got bounced back and forth for a week. Long story short, I was lied to by multiple employees over the phone, was called a liar by employees on the phone and in store, and was told “Unfortunately it’s not our problem anymore” several times by employees over the phone and the manager in the store. I have spent A LOT of money at this store, but UNFORTUNATELY will not be spending another dollar there. If you are planning on buying an animal at Petco, I would look elsewhere.

DO NOT! DO NOT! USE PETCO WEBSITE FOR PET VACCINE SERVICES. Prices advertised are a lie!!! Nowhere on the website does it state vaccine packages available only at pop-up clinics. What should have cost $142.00 the office wanted to charge OVER $400.00!!! BE CAREFUL. THIS IS A BAIT AND SWITCH SCHEME.

Petco, Manteca Store. I would rate this store at a "zero" if I could. I signed my puppy up for a set of 6 training classes in January. We attended two, at which time we were informed that another dog would be joining the class the next week. The next week we had a tasting for our wedding and advised the trainer of this. She said it was no problem because then the other dog could catch up to where we were at with our puppy.

I don't shop Petco much. I prefer petsmart and now I really know why and it's really trivial. But if Petco wants my business, how dare they charge me 10 cents for a stupid thin plastic bag that tore before I even got home and the cans went all over the place??? That really sucks when a company like petco has to charge for something so petty. And they put 13 cat food cans (3 different sizes) in 1 cheap bag.

I have had both good and bad experiences with the Auburn Petco. I used them for over 4 years as my dog's groomer and I have purchased fish, fish tanks, dog food and many other products over the past 8 years. When I have bad experiences, I talk about them on here and I provide feedback through the Corporate office to ensure they have an opportunity to address any concerns. I have raised concerns with store management and they refused to speak with me which is why I resort to online reviews and corporate complaints.

My 9lb one eye shih tzu being their words from Petco grooming Due to aggressive behavior their words.. During grooming groomer used razor on her little face and she tried to bite clippers and she said my dog grazed her hand... When I went to pick her up I had to take shaking 9 year old with my one hand mind you to get her out of page because Arianna felt she was aggressive.. No growling.. Never ever has dog bitten or hurt anyone.. Barely barks. Has anxiety.. This was unacceptable.. Why clippers on face.. Why bald spot above lips. User's recommendation: Do not use.. New staff new management.. Need training.

I have a 12 yr old cat who is one of four. Today, I took her to Petco in Pleasant Valley, Raleigh, NC. I will preface this review by saying I've visited at least 4 vets in the Raleigh area in the last 15 yrs. What I usually have found is there is a difference in the kind of care your pet will get depending on which vet tends to their needs. Today, I found a really great vet in Dr. ** at this Petco. She gave my rather testy cat the most extensive and thorough exam I have ever witnessed. All the while being very gentle and understanding of my cat's bad attitude. She discussed and addressed every concern I had. And suggested a comprehensive health plan that is suited to my cat's health and age. I can honestly say, as of this date and visit, I am very confident of the care my Ignacia is receiving with Dr. **. I will stay with her and bring my other pets to her. I got great care without the feeling of being held up or over sold on products.

It started out I was looking for a birdcage for my new cockatiel. I went to their website found the cage I wanted created an account through an app but I had ordered through the website they offered because I was a new pet owner $20 promo code, which worked perfectly fine, but then lower down. When I went to check out, they offered a discount if I opened up the credit card through Petco, which I did, and I was approved and went to use the credit card, well I had to link it through Apple Pay because I didn’t have any other choice and the discount was not applied after it was posted on my credit card account so I called or actually chat and she said that wasn’t eligible because I used Apple Pay but the Apple Pay was linked to the MasterCard.

Registers print illegible receipts. I go to return dog kibble with bugs in it 5 days later with receipt. Thirty minutes later and 3 managers and they ask for all my personal info to give me a credit around $20... But I do not have my license so refund denied. I file BBB complaint. Corp sends me an email asking for receipt so they can "investigate". They go silent. Nothing to investigate! Please! Just. Give me my money back! I expect them to go under, they are so awful. Shop anywhere else.

We suggest anyone to avoid this pet store company nationwide as a whole and definitely the 96th street store which is near Fishers and Castleton Indiana off I-69 interstate near Indianapolis, Indiana. We had an eye-opening experience after shopping the store on a very regular weekly shopping trip for several years to purchase pet supplies for our cats, fish and neighbors dog. We have relatives in another state who are employed with the company and after this experience we spoke to them for suggestions because they originally told us about Pet co that it was coming to our neighborhood and suggested we find and shop the store. We discovered the store very close and one that we travel past on a daily basis to and from work and other activities. We shop in the same shopping center daily for groceries, gas and takeout food. It is the nearest pet store of all the other competitors in the area to us.

The placement of alive, and ailing animals in the freezer is reprehensible. This is a cruel behavior and apparent problem at the Boise, Idaho Petco on Milwaukee. Under the direction of the departments leader, with the GM's knowledge. To make things even more unfavorable and revolting. The same manager Micheal asked an employee to feed baby hamsters born in the store to a snake. Fearful of repercussions, the employee complied. These two sadistic, heartless, and worthless humans need to be stopped. Their presumptuous and ungodly behaviors have come to light. Stop the maltreatment and killing of defenseless animals. Judgment day is here. #resignation #animals comefirst #evilhuman #justice #petlivesmatter #Idahohumanesociety #adaanimalcontrol #PETA #ASPCA

I have owned dogs that require grooming, such as poodles and bichons, for close to 60 years. Petco does not properly screen or supervise the people they hire to do grooming. I have had the worst grooming experiences in my life at Petco, from unqualified groomers who don't follow instructions and do not do all the things they charge for. The coats have been cut unevenly and irregularly. When I took my dog to another groomer to fix the mess Petco made, she said it was the worst cut she had ever seen.

I took my new 6 month old puppy for grooming at this location. She receives all her shots here and previous service as well. This time around was different. While waiting almost 4 hours. The manager Brianna was on her phone half of the time. Upon entering no professionalism. Did not greet me or the customers after me. However, the other two stylist remained professional. Brianna however, was so aggressive with the puppy. I literally had to go inside as I was beyond livid and address her. The other employees were shaking their heads in disbelief of her behavior and whispering sorry to me. They didn’t want to address her as she was their manager. I did not allow her to finish the grooming and took my puppy as she was traumatized at this point.

I have purchased numerous bird cages from Petco over the years with no problems. However, I recently purchased another cage and a bag of wild bird seed. The cage arrived, but no bird seed. I cannot find a single email from them regarding this purchase, nor does it show up on my account with them. I called customer service and she told me without the order number she could not help me. This was after I gave her my email addresses, my address and my name. It is only $10.69. But that can add up if they do this to enough people. Not buying anything there again!

I purchased a Robo hamster on 12/26/23 from the Carbondale Illinois PetCo. It passed away on 2/26/24 (two months after purchase). We called the store and was told it was past 30 days and they could not do anything for us. I had also purchased another hamster from this same store prior to this one and it passed away just under a year after purchase. I am in my 60s and have had hamster all my life. Normal life for a hamster is 2-3 years, not 2-3 months. I will not be buying anything else from PetCo.

The manager of the Queen Creek branch is a joke. If you DO NOT buy 3 of a certain brand of fish HE (the fish) will be lonely and stressed out! I did not know he had a fish psychology degree, or that it was needed to sell fish. Interesting fact! With nothing to back it up….but his personal opinion, and the extra money Petco will make. And since he made the FINAL decision he would not sell me one! Although listed price is for ONE fish, you will have to buy at least 3 to make this salesman happy…oh and the fish, cause you probably only have 1 fish in your tank.

I have been taking my Sheltie every couple of weeks to the groomer for a year. I recently scheduled in advance to take him in. Six hours before his appointment at 2:03 am I received a text stating that the appointment had been canceled. I rescheduled and 3 hours later it was canceled. I called and the answer I received for the cancellations was (I don't know why). Surprised at the answer I replied, "Well I will call someone else" and her reply was OK. I suggest before you get this treatment find a company who wants your business.

So, I look up a product online (to make sure it was 'in stock') see the price which gives various ways to 'purchase the product' including 'in store' (ALL from the COVID fiasco that many stores STILL USE!). So I drive over, FIND the product but see the price is 'SUBSTANTIALLY HIGHER' on the shelf tag. I take the product to the counter and ask about the 'substantial 25% difference' of the price from the 'on-line price' and?? I'm told, "That's for if you ordered it on-line then came to pick it up"... I state to the very nice two ladies.. "That's STUPID.. So if I CALL or however I place the order.. but ON-LINE, I STILL have to drive over to PICK IT UP but if I just DRIVE here and still pick up the item...off the shelf MYSELF?? It's FAR more expensive than ordering it on-line.. for PICKUP!?" They both nod (they don't make policy but SOMEONE does!).

I will NEVER go back to Petco again. They do not care about their customers at all. I spent over $800 at my local petco buying fish supplies, and was treated terribly when I went in to purchase some fish. The guy in the fish department is wrong about almost everything he says and he's horrible to deal with. When we first walked in he was helping another family and I know he saw us there waiting because we practically got pushed out of the way while he was helping them. Then after he got their fish for them he just left the department and didn't come back. We had to go find him and ask for help.

I order my dog Hills Science Diet, I order early to make sure he does not run out. This is the third time, my delivery is not just LATE, it's Super Late!!! Now my dog out of food, already has a sensitive stomach. This is unacceptable.

I purchased Seresto collars for my dog after having a flea infestation. I noticed my dog was having trouble jumping into my car. He's 4 years old and was in excellent health. He got worse every day. Leg weakness, loss of balance, lethargy, disinterest in food, depression, falling down, unable to get into the bed. The vet told me he must have fallen & injured his spine and I didn't see it. I'm retired and home all the time. This made no sense to me. I started to panic. I knew something was wrong. That's when my research led me to problems with Seresto collars. Thousands of dogs dead. Hundreds of thousands with serious neurological & mobility issues.

My dog, Izzy, only eats Diamond Naturals dog food and a specific type, lamb & rice for large breed dogs. Diamond is not sold everywhere and is often not on the shelf at TSC, where I usually buy it. I was toying with ordering it from Chewy when I saw Amazon had it. Amazon was getting it from Petco SO I thought I would check with Petco directly. There is one in a neighboring town, about 15 minutes away. They don't carry it in the store but you can order it to be delivered. I did. On January 26th. It was supposed to be delivered on the following Tues or Weds. I got notices that it shipped, notice that it was out for delivery and then a notice it couldn't be delivered.

For over a month, every time I place an order it sends me an email that my order is canceled! This has happened 3 times over the last month and 1/2! I keep calling in and getting NO ANSWERS. I placed 3 orders at different times and am forced to place 3 more orders. Makes me want to use another company...and I may just do that!

I ordered a dog harness from Petco online to replace the same one I already had, but my puppy got ahold of and chewed up. They didn't have any more available at any of the stores within 50 miles of me. I wanted the same harness because it fit well and my dog has an awkwardly shaped chest. They sent the wrong size to me 3 TIMES SO FAR! The SKU number on the website is wrong. For the small sized harness listing they have the XS size harness SKU number listed.

I bought a parakeet from Petco and the poor thing can not fly. His wings were apparently overclipped. He is paranoid and goes into fits, if you try to touch him. Then he goes on his back and looks like he will die of nervous attack. I suspect his behavior was caused by his wings being over-clipped. I you are looking for a parakeet I recommend a private breeder. They cost a bit more but are happier and healthier.

My dog developed glaucoma and was prescribed a combination of eye drops and ointments that were available as 3 separate products listed on the Petco website that I would be needing to order, monthly, for the rest of his life. Petco accepted the order and requested that I mail my 3 paper prescriptions to their address, which I did. After a couple of days they wrote to say that one of the medications was not available and they were canceling that part of the order.

I don't know which is worse, the grooming or the training. They had been grooming my dog since he was a puppy. I don't know what happened during the service, but I now have to medicate him before he goes for a grooming appointment, we go elsewhere now. I paid well over $100 for training and he learned absolutely nothing. Petco in Spartanburg, SC is a waste of money, go somewhere else.

Tried to place an online order. Fail! Said my card was rejected and to call my bank. Wrong! Then said it was on their end and I could order on Monday. Wrong again! This all happens on Black Friday of course.

I purchased an aquarium in August from my local store. By October it had become so discolored I wanted to exchange it. (Not due to water contamination.) The store wouldn't because it had passed the 30 day return period. I contacted the manufacturer who replaced it but the replacement had a dimple in it and a crack which wasn't noticeable until filled and the fish was already in it. Because I was scared of it bursting, I was forced to buy another tank quickly. The corporate office refused to issue me a refund after selling the defective Imagitarium 3.1 gallon globe. I asked the supervisor, Tonette, what the rule was preventing it other than the period of time and she would only state they will not replace it. The company doesn't stand behind their products and doesn't care they placed my home in jeopardy or that my fish could've been killed.

We’ve been taking our dog there a few times and now they won’t see him because he’s 13 years old. We had to get a vet statement stating he’s in good health. They won’t accept the letter saying our dog needs a more current exam. Last exam was less than six months ago. Seems like a lot of hoops to jump through for a mediocre grooming experience. We’re going elsewhere to someplace that doesn’t discriminate against elder dogs and get a much better hair cut.

We set up an automatic shipment for a 70.00 bag of dog food to be sent every 3 weeks for our 4 dogs. Their food was supposed to be here last Friday. Called customer service and they told us they were out of stock of their wholehearted brand food. I called the store while I was on the other line that told me they were out of stock and they had 4 bags on the shelf not counting what was set aside to be shipped. They then said it would be on my door step today. I ended up going to the store a half hour away to buy a small bag for them to eat. Now here it is the day they assured me it would be here and it once again wasn’t. Definitely if you need food from them go get it from the store because they are so unreliable and if you were to wait for them to ship it a week after it’s promised your pet will starve to death! Don’t order anything that you might need in a timely fashion from them.

I purchased a PetSafe self-cleaning litterbox. We were highly dissatisfied with the product. I went into PetCo and asked if I was able to return the product. The clerk told me yes. I took the product in, with the receipt, and packaged in the original box. At this point, the clerk said the purchase was over their 30-day return policy. PetSafe says PetCo was paid for the product and PetCo will NOT back my purchase. I think it is highly unethical to not back a product you sell.

I ordered a bag of Purina Kitten food through Shipt and Petco. When I opened the bag, it was filled with live maggots. I promptly called Petco - however, they refused to investigate into the matter because the pet food was bought through Shipt. I was told to call Shipt for a refund - which is completely ridiculous because Shipt is a delivery service that has nothing to do with the rotten food carried at the store. I was later told that I would receive calls back, which never occurred. I'm very disappointed in the terrible service and lack of accountability.

I went to Petco 2 months ago to set up a fish tank and I would have to say I’ve been back at least 20 times between buying more supplies, having them check my water, asking questions, and even adding new tanks. Every single time I've come in they do not hesitate to help assist me. I would like to shout out to the employees that have gone above and beyond no matter how many times they have dealt with me. Jewell, Tyese, Jerry, Destiny, and Tavares thank you for caring for your customers and especially the animals. I have never been to a store that has employees who care about their animals and customers like Petco has. If you look at my photos you'll see everything is clean from the aisles stacked so nicely and neatly to the tanks and enclosures cared for. If I could give this place 10 stars I would because they truly deserve it. Great job Petco at having amazing workers and keeping them trained in animal care. - Fayetteville, NC

So I have been taking my dog Willow to the Petco groomers in Tucson Arizona for the past 2 years. Never once had a problem until the past Sunday we took her in to get a bath, her nails done, gland expulsion, and trimmed around her butt. When we went to pick her up she had had her bath and brushed but apparently the girl who did The Grooming was unauthorized to use scissors so she was an unable to trim the hair on her butt she also did not do the gland expression, so we took her back in and asked for somebody that could do the hair trim the hair around her butt and they took her in that day and when we got her back she ran underneath the bed and head and didn't come out and then this morning she had blood coming out of her anus. I am very upset and I am going to have to take my dog to the vet now.

Alexandria, La-You may want to do an inventory of all of your items in the store. People go in, look for the item they are needing and none available on the shelf. If they don't see the item, therefore, why would they want to continue shopping, nothing is purchased in the store, they walk right back out, just like I did today, September 14, 2023. JUST FYI, that is why many people purchase online elsewhere and not in the store or on their site. This is not the first time. I don't normally make complaints, but by chance just thought this might help your sales increase instead of decrease. Otherwise, your store is declining in sales, just saying. I don't see many in the store when I go in there, the inventory could be the problem. Hope this gives some insight as to what is going on in your stores.

Have been purchasing GloFish aquariums and supplies from this store. We had an early annoyance because we had purchased multiple fish, and 2 died right away. When my DEAF son tried to return the fish they hassled him. So we decided that we would no longer return any dead fish just give them "burial at sea". This past Saturday he (my DEAF son) went to the store as we wanted to add 2 more fish. He was again hassled about our water quality, etc. and they wouldn't sell him the 2 fish we wanted, they told him he had to buy 3 fish and they all had to be the same and the same color, which the GloFish website does not say must be done and defeats the purpose of having a colorful GloFish aquarium. I usually send my son because I have a service dog and going to pet stores in the middle of the day on a weekend when everyone is out is not fair to him.

Edited review. Was a good store. I spend thousands at Petco. Yearly (more so now that I've recently got back into the aquarium hobby). Ordered a 26 dollar item through Amazon from them. Hasn't shipped. I tried to cancel through Amazon and even contacted pet co. Told me I would have to just send it back when I received it at my expense unless it was broken... well 50% of what I order from Amazon arrives broken or used and missing pieces so there's a chance. I was in the local store yesterday bought a few items and a fish that I did not realize there were dead ones in the tank until the lady started moving around decorations. I will be taking my business elsewhere and I would recommend you do the same.

Rewards that make the tenth bag of dog food isn’t free at all. I still had to pay a fee for my free 10th bag of dog food. I was told it must be because I bought a different brand. I have been buying the same brand of dog food for years so that couldn't be. Yet yet again disappointed by Petco. What is the point of earning rewards for your free bag of dog food that is not free. Never any discounts on my dog food. Never any coupons. Never anything. I buy six big bags of dog food monthly. My dogs are over 200 pounds. Very big dogs and this is the thanks I get for my faithful Business. What's the point of having a reward system when you're not getting rewarded ….

I would give -5 stars if possible, but have to give at least 1. Do not place orders online with Petco. I ordered $50 worth of different kinds of fish food. Petco took the entire $50 from my account. 24 hours later, I had still not received my order confirmation. I called the store to check on my order status. I was told that only a few of my items were in stock, $9 of the order. The rude Petco lady told me I could come pickup my item that was ready, but I would have to wait 3-7 business days for the refund of the remaining $40. It is 2023, and no reason why they can't refund my money instantly! I made a Walmart purchase online, and the item was not in stock. My money was refunded as soon as the order was canceled! If you need something from a Pet store, please do NOT shop at Petco. Find yourself a nice local fish store, and support them instead of this money holding tyrant of a company!

A refund was supposed to be issued to me in May 2023 in form of a check. It is now August 2023 and I have not received my refund. I called several times and spoke to different agents AND supervisors, no one seems to know any information and each one will say, "I will call you back with more information"... It just never seems to be the case. Back and forth with emails as well and nothing has been solved. No one could tell me where's the check, tracking info, etc. I was either hang up on or on hold for 10 minutes or longer. If I was even lucky to get a supervisor I was told there was nothing they could do as they were waiting on "back office" to get back to them. The customer service experience with this has been horrible and ongoing (3 months) now!!!!