Petco Reviews

The associated Vetco in the Irving store charged us an all-n-one package for vaccinations (5/2/26) with a follow up for boosters on 6/13/26. They scheduled our follow up visit during our first visit. Vetco scheduled it, we didn't, VETCO told us when to return. Upon arrival at the scheduled follow up visit on 6/13, VETCO said we were two weeks late for a followup, refused to give our puppy her booster shots and wanted to charge us all over again. The vet hid behind a divider while the associate talked to me, talked to her, then back to me. They weren't busy, no other pets were being seen, they had texted me asking me to come in early because they had no other pets coming in. The vet hid and I was told I was lying, that they didn't and wouldn't have made the appt for 6/13. The 6/13 appt note, on Petco/Vetco personalized notepaper, is literally stapled on the blue folder with receipt from the first visit on 5/2.

Petco has more fish products options than other megastore pet stores. I got suckered into their Vital Care annual program. DON'T FALL FOR THE SALES PITCH. It's a horrible program. Once you give them your info it's impossible to change!!!!

I would like to leave a zero-star review with this company. I have ordered litter for my cats a few times now. They will not listen and add two 35lb plastic tubs to one box. FedEx drops the box once it was lost in the mail and I had to call several times and beg for a replacement, even though it was lost. Twice now they arrived broken, spilled half full, and Petco will not do anything about it. I asked them to replace and that they could file a claim with Fedex. They simply said not our policy. So I will never purchase anything through this company again. They want me to pay for damaged spilled products. Terrible policy.

I have been purchasing RX cat food from Petco for a long time. My vet has sent several RX's per their request for Hill's C/D cat food. I have always been able to purchase both dry and canned food. Beginning with my last renewal in April 2026, my autoship order only contained dry food, and the order said C/D canned food was cancelled due to supply issues. May 2026, same thing. No notification, no request to change to a different flavor. I chatted the customer support team to explain for over an hour to attempt to fix, no luck. I emailed the customer support team who my case was "escalated" to starting on 5/30/2026. I have gone back and forth with them via email for almost 3 weeks now.

I purchased Native Pet Calm from Petco specifically because it is marketed as helping reduce hyperactivity and promote calm behavior. When I brought my dog to a grooming appointment and informed staff that I had given the product as directed, I was told my dog could not be groomed because it was considered a sedative. Staff had to call a manager for guidance, and when I asked to speak with the manager directly, he declined. My concern is not that Petco has safety policies, but that Petco sells and promotes a calming product while apparently prohibiting grooming after its use, without clearly informing customers of that restriction. The inconsistent messaging and lack of communication were very frustrating.

Worst service ever and rude people. All I wanted was 1 gold feeder fish. My daughter got a gold fish for Xmas in a little 2 gallon tank with a filter. It lasted 6 months and would have lasted longer but I forgot to clean while she was away, 49 cents. It's a feeder fish. Its life span is about 1 min, in a big tank with big fish. The manager was rude, my experience was so bad. Now I have to drive to Walmart 13 miles to get a fish before she gets home. I will never shop Petco ever again. You do not have a right to tell me her tank was too small. We have shopped there for years. Took many trips just to see the animals. Spent all kinds of money on overpriced stuff. I hope you're happy Mr. manager.

I brought my dog to be groomed at the Petco in Auburn, Massachusetts for the 1st time because my regular Petco grooming stylist was unavailable at a different location so I brought my dog in to the next closest Petco. The grooming stylist Chelsea was unprofessional, lacked customer service care and her personality was horrible. I felt she wasn’t attentive and didn’t provide proper Petco customer service care and training protocol as I’m used to at other Petco Grooming Services. I usually leave a great tip with stylist to be creative artists with my dog but unfortunately she didn’t have the creativity that deserved a tip.

I have never had so many bad experiences with one company than I have with Petco. Their online support is so bad that I gave up. They were going to give me a small ball bag of dog food that I could pick up in the morning then all of the sudden the time ran out in the chat and then a new person would start and they would not know anything about what I had spoke with the prior support. I gave up. They do not know what they are doing. This has happened to me more than I care to mention. I am giving up on this company as they do not seem to give a crap!

In late March (2026), I purchased a case of prescription can dog food online. As I started pulling cans of food from the center of the case, several cans were severely dented and should not have been sent but trashed instead. I contacted Customer Service (CS). They told me to send photos. I sent the photos. I was told that my refund would be processed. That was April 13, 2026. I have called CS 7 times since then and today is May 22, 2026, I still have not received my refund. CS keeps telling me two different things that it has been processed check with my bank and that there was an error on their end. Yet, I still don't have my money. I plan to file a dispute with my bank.

I purchased a 75 gallon tank from Petco and just at under 90 days the bottom cracked. I called the store. They said, "Oh 30 day return policy.'' I chatted with the customer service online. They said 60 day policy. I contacted their corporate office and they said, "Oh it's over 60 days. There's nothing we can help you with." They do not care about their products. They do not care about helping customers. Don't waste your money there.

I am writing to formally express my extreme dissatisfaction with the service I received from Petco's online pharmacy. Due to a series of administrative failures and delays, I have decided to cancel my order and take my business elsewhere. The timeline of my experience is as follows:

Was a great store but then they rolled out the new "Desk Pets" display, which are going to slowly kill the animals inside them. There aren't temperature and humidity control. I worry they aren't even being fed right-and if they are, the wrong temperature could shut down digestion, leaving food slowly decomposing inside them. The containers are way too small and some people will think it's fine to keep them in tiny enclosures. Some people pick up the little containers and shake them, and there's not always going to be an employee or anyone else there to tell them to stop.

It was our first time to the Petco vet clinic with our Yorkie, I arrived and waited 10 min to be served. She was busy!! She asked for my name and asked what time I arrived being honest and too old to be lying I told her I arrived at 935.. (930 appt). She said, "I cannot find you,," I then gave her my wife's name who made the appt. She then checked and told me I was late so they cancelled my visit (really by 5 min) but hey I understand. She then said I would be taken as a walk in and had to wait, I responded, "No problem. I'm here. Thank you.." I was then asked if there was any way she could talk to my wife, because she made the appt and needed her authorization. I explained she was working and does not respond to her messages until lunch time. She then responded that she would not be able to care for our dog until she authorized it because she made the appt.

I paid over $800 upfront to enroll my four cats in Vital Care Premier, specifically for the monthly rewards. A few months later (January), Petco gut the program benefits and sent out one single email notification. Because that email hit my spam folder, I missed their tiny 30-day "refund window." I didn't even realize I’d been scammed until my March rewards just stopped showing up. It is absolutely predatory to change the terms of a contract that a customer already paid for in full and then expect them to just eat the loss. Trying to get a refund through their standard channels was a total nightmare. The phone support is a dead end and their email team ghosted me for a month despite me following up almost daily. They even tried to lowball me with a pathetic $120 "compensation" offer when they owed me hundreds.

I took my pup Adora in for the puppy deal, I explained to her that she has very sensitive skin and to use the shampoo I took in for her and to rinse really good with her brush, so what does she do, add a conditioner to her skin, after I explained everything to her, plus she didn’t trim her face or chin, won’t be going back the there again because Ashley can’t follow simple instructions. Keep my fingers crossed she doesn’t get a shin reaction from the conditioner

Doordash delivered 2 boxes of bird seed to my front door & I asked him to move them to the front of the garage. He took a picture & took them back to his car. The next day, 2 boxes were redelivered to a neighbor's house - 1 box was bird seed ($25) & the other dog food ($85) which was not mine. For 3 weeks & many hours, I tried to resolve this issue. I was told that based on Petco's loss prevention program, I am not eligible for a refund, I cannot return the dog food & they could help me no longer. I cancelled my account & will not buy from them ever.

TERRIBLE PLACE! I wholeheartedly agree with so many of the other reviewers who mention how appalling the staff are here. They are arrogant and rude, especially Jennifer, the manager who knows absolutely nothing about customer service. They groomed my dog terribly...cut off all the hair from his beautiful long tail. My husband was furious. I asked for specific things they outright ignored. I asked to keep his tail long. His ears look like a page boy. He looks embarrassingly awful...like someone chopped his hair who has no experience. Also, as many others reported, they will turn you away for reasons that aren't legitimate because they are lazy and think they can pick and choose what dogs they want to groom. How about just doing your job instead abusing your right for discretion to refuse service?

What kind of crap is this...The PETCO IN LEMON GROVE CALIFORNIA. Would not except a flea prescription from a emergency vet clinic for my dog. They only accept prescription from their own vets. The manager at the Lemon Grove store tells me but petco is part of Unleashed and the people at unleashed are the ones that told me to go to this store in Lemon Grove so I drive all the way there for them to say they don't take other vet prescription. What bullshit is this. What you don't give a dam about my dog being bite by fleas, it's a flea prescription really... Screw petco, they're frauds. They say they care about your best friends but they don't give a shit unless it's by their own people, that's all petco is looking out for is.... Themselves...

My preference is Petco for my dogs needs, but every time this woman Musica is there is to check me out, I have a bad experience or she is plain rude to me, she appears angry and unhappy to check me out. I’m seriously thinking of going somewhere else just because of this employee Musica.

I went to Petco to JUST look around. While looking a employee dropped a bag of a live fish and just shrugged it off. I was deeply disturbed, the employee just placed the dead fish on top of the turtles tank, so I went off to look at the rest of the fish and that’s when I noticed in every tank there were dead fishes. When I had asked they said it was a “normal thing”. I don’t understand why they’re trying to normalize fish dying in a unnatural way.

I am writing this review to express my deep concern for the reptiles at this store. I do not mean to be rude, but it appears that they are not receiving the care they need. There are issues with their husbandry that need to be addressed. Firstly, the humidity for the ball python enclosures sits well below 40%. It was alarming to find that the humidity in one enclosure was below 20%. This can be dangerous for ball pythons and other tropical snakes in particular because, even when the humidity is under 50%, the snake risks becoming dehydrated. There is not enough moisture to keep the snakes scales healthy, and instead makes it dry and causes discomfort and stress. It makes shedding leagues more painful than it already is for snakes, and increases the risk of stuck eye caps.

Horrible incompetent outfit that care nothing about people's pets. Ok so I'm out of town working and I need food for my bulldog. I order 2 5lb tubes of vital dog food to be delivered so my brother can feed him. They send 2 1lb tubes of cat food and charge me $75 with the delivery fee. My brother doesn't notice it's cat food and feeds my Bulldog, which like most Bulldogs has a very sensitive stomach. I had to fight with customer service just to get my money back. What would you do? This shows just how little Petco cares about your pets. I would definitely not recommend Petco to anyone I like.

I drove to a Petco location in Phillipsburg to have my dog groomed. GIANNA was supposed to be her groomer. The issue began with the laziness of workers that didn’t want to do their job for what I’m actually paying for. She was booked for a bath and haircut and normally if you have to dematt a dog then you do so and charge for it. I was told they didn’t have time to dematt her and they had to shave her off or they would charge me 10 dollars for every 15 mins of dematting. "You’re not going to charge me 10 dollars for every 15 mins and then tell me you couldn’t get all the Matts out, if you can’t do it why would you keep trying in the first place?"

Online order arrived with 6 quarts of bone broth missing and assumably broken. 6 cans of high end cat food dented and soaked in bone broth. The shipment was clearly re-packaged by FedEx. Provided pictures to online customer service. After several emails they claim system restrictions to not be able to process a refund. I have been a Petco customer for many years. Will not purchase there anymore.

This is for online services. I will warn everyone ahead of time. Save yourself the trouble and do not order from them. They use Fed-Ex which is the worst at damaging your orders. Repeatedly they have sent orders that were damaged and usually accommodate me for the damages. Today I canceled delivery so NOW after off and on damages and them not needing pictures of the damages - today they want them. Due to a back issue I can not reach back into the garbage and fetch them. This is the first time I didn't take photos. Geez really. So I'm out of no less than 12 of the 40 cans of cat food due to another episode of them not packing the box to prevent damages and Fed-Ex thinking it's okay to throw the packages down. No More. I canceled and not only that out of the $$ due to my 72 year old body not being able to get into the garbage pail outdoors.

I’m incredibly disappointed with the grooming salon’s front desk at this Petco. We have a 75lb fearful dog and spent the entire morning setting him up for success—including a specific feeding schedule, calming supplements, and a long decompression walk to ensure he was in a great headspace. He was behaving perfectly. We asked for a straight-through groom with a call-ahead (so he wouldn't have to be caged), which we’ve done here before. The grooming receptionist was extremely rude, claiming this was now a 'VIP service.' When my wife asked for simple clarification on where to initial the paperwork, she snapped, 'I just explained to you where to...' We immediately stopped her and left. It’s a shame when the dog is the one behaving and the staff is the one acting out. We will not be back to this salon. I don’t have a receipt since we left without getting the service.

Requirements at grooming salon are entirely too strict! They have never been this strict before. They are not clear about their new policies until, you walk in the door. I have been using them for over 10 years. Never again! I'll take all 3 of my dogs elsewhere. And I'll be shredding my $250.00 gift card. It is useless to me now. Cancelling appointments for my other dogs right away. UNREASONABLE Expectations!!!

I had an appointment to have my dog groomed. I had a 9 am appointment and showed up on time. They told me it would be 2 to 3 hours. I came back 2.5 hours later and they were grooming other dogs so I assumed mine was done. Well, he wasn't. They had moved other dogs ahead of mine and I found out that if someone pays extra money they can bump your dog down the list. This is bullshit!!! I will eat cat shit with a knitting needle before spending another dime at Petco. Oh, and I didn't even get the haircut I wanted but I wasn't going to send him back.

Placed an online order on the 16th of February. We planned on adopted a cat on the 19th. We needed a carrier and a scratching post so we ordered them online and checked the estimated arrival date was set for the 19th. Well today is the 19th, I go to check my over $100 order to find that not only has it not even been shipped yet, but that fedex has no tracking # matching the one provided to me by Petco. I called FedEx, they said they don’t have that order. I called Petco and was told that my order was shipped so they could not refund me. I asked how that’s possible when FedEx hasn’t received it from them. The rep then tells me I have to call back tomorrow for a refund. What kind of joke is this?

Petco is the company in the United States of America. Petco.com is the company run from the Philippines. Pitco stores cannot give you any information on Petco.com. They pretend that there are one in the same, but they are not. The website is horrible and if you try to get any information regarding shipping, it is impossible. You will spend an hour of your time and all you will get from the representative is I am sorry. I cannot have any information for you, if it does not arrive within five additional days, you can get a refund. That’s it so it is a crapshoot if you order from petco.com but then if you have prescription cat food, there’s a good chance they do not have it in the stores. It is a testament to what has happened to America. Each and every business is using the Philippines for customer service and they do not have a clue what’s going on nor do they care but, they are sorry..