Petco Reviews

I paid over $800 upfront to enroll my four cats in Vital Care Premier, specifically for the monthly rewards. A few months later (January), Petco gut the program benefits and sent out one single email notification. Because that email hit my spam folder, I missed their tiny 30-day "refund window." I didn't even realize I’d been scammed until my March rewards just stopped showing up. It is absolutely predatory to change the terms of a contract that a customer already paid for in full and then expect them to just eat the loss. Trying to get a refund through their standard channels was a total nightmare. The phone support is a dead end and their email team ghosted me for a month despite me following up almost daily. They even tried to lowball me with a pathetic $120 "compensation" offer when they owed me hundreds.

I took my pup Adora in for the puppy deal, I explained to her that she has very sensitive skin and to use the shampoo I took in for her and to rinse really good with her brush, so what does she do, add a conditioner to her skin, after I explained everything to her, plus she didn’t trim her face or chin, won’t be going back the there again because Ashley can’t follow simple instructions. Keep my fingers crossed she doesn’t get a shin reaction from the conditioner

Doordash delivered 2 boxes of bird seed to my front door & I asked him to move them to the front of the garage. He took a picture & took them back to his car. The next day, 2 boxes were redelivered to a neighbor's house - 1 box was bird seed ($25) & the other dog food ($85) which was not mine. For 3 weeks & many hours, I tried to resolve this issue. I was told that based on Petco's loss prevention program, I am not eligible for a refund, I cannot return the dog food & they could help me no longer. I cancelled my account & will not buy from them ever.

TERRIBLE PLACE! I wholeheartedly agree with so many of the other reviewers who mention how appalling the staff are here. They are arrogant and rude, especially Jennifer, the manager who knows absolutely nothing about customer service. They groomed my dog terribly...cut off all the hair from his beautiful long tail. My husband was furious. I asked for specific things they outright ignored. I asked to keep his tail long. His ears look like a page boy. He looks embarrassingly awful...like someone chopped his hair who has no experience. Also, as many others reported, they will turn you away for reasons that aren't legitimate because they are lazy and think they can pick and choose what dogs they want to groom. How about just doing your job instead abusing your right for discretion to refuse service?

What kind of crap is this...The PETCO IN LEMON GROVE CALIFORNIA. Would not except a flea prescription from a emergency vet clinic for my dog. They only accept prescription from their own vets. The manager at the Lemon Grove store tells me but petco is part of Unleashed and the people at unleashed are the ones that told me to go to this store in Lemon Grove so I drive all the way there for them to say they don't take other vet prescription. What bullshit is this. What you don't give a dam about my dog being bite by fleas, it's a flea prescription really... Screw petco, they're frauds. They say they care about your best friends but they don't give a shit unless it's by their own people, that's all petco is looking out for is.... Themselves...

My preference is Petco for my dogs needs, but every time this woman Musica is there is to check me out, I have a bad experience or she is plain rude to me, she appears angry and unhappy to check me out. I’m seriously thinking of going somewhere else just because of this employee Musica.

I went to Petco to JUST look around. While looking a employee dropped a bag of a live fish and just shrugged it off. I was deeply disturbed, the employee just placed the dead fish on top of the turtles tank, so I went off to look at the rest of the fish and that’s when I noticed in every tank there were dead fishes. When I had asked they said it was a “normal thing”. I don’t understand why they’re trying to normalize fish dying in a unnatural way.

I am writing this review to express my deep concern for the reptiles at this store. I do not mean to be rude, but it appears that they are not receiving the care they need. There are issues with their husbandry that need to be addressed. Firstly, the humidity for the ball python enclosures sits well below 40%. It was alarming to find that the humidity in one enclosure was below 20%. This can be dangerous for ball pythons and other tropical snakes in particular because, even when the humidity is under 50%, the snake risks becoming dehydrated. There is not enough moisture to keep the snakes scales healthy, and instead makes it dry and causes discomfort and stress. It makes shedding leagues more painful than it already is for snakes, and increases the risk of stuck eye caps.

Horrible incompetent outfit that care nothing about people's pets. Ok so I'm out of town working and I need food for my bulldog. I order 2 5lb tubes of vital dog food to be delivered so my brother can feed him. They send 2 1lb tubes of cat food and charge me $75 with the delivery fee. My brother doesn't notice it's cat food and feeds my Bulldog, which like most Bulldogs has a very sensitive stomach. I had to fight with customer service just to get my money back. What would you do? This shows just how little Petco cares about your pets. I would definitely not recommend Petco to anyone I like.

I drove to a Petco location in Phillipsburg to have my dog groomed. GIANNA was supposed to be her groomer. The issue began with the laziness of workers that didn’t want to do their job for what I’m actually paying for. She was booked for a bath and haircut and normally if you have to dematt a dog then you do so and charge for it. I was told they didn’t have time to dematt her and they had to shave her off or they would charge me 10 dollars for every 15 mins of dematting. "You’re not going to charge me 10 dollars for every 15 mins and then tell me you couldn’t get all the Matts out, if you can’t do it why would you keep trying in the first place?"

Online order arrived with 6 quarts of bone broth missing and assumably broken. 6 cans of high end cat food dented and soaked in bone broth. The shipment was clearly re-packaged by FedEx. Provided pictures to online customer service. After several emails they claim system restrictions to not be able to process a refund. I have been a Petco customer for many years. Will not purchase there anymore.

This is for online services. I will warn everyone ahead of time. Save yourself the trouble and do not order from them. They use Fed-Ex which is the worst at damaging your orders. Repeatedly they have sent orders that were damaged and usually accommodate me for the damages. Today I canceled delivery so NOW after off and on damages and them not needing pictures of the damages - today they want them. Due to a back issue I can not reach back into the garbage and fetch them. This is the first time I didn't take photos. Geez really. So I'm out of no less than 12 of the 40 cans of cat food due to another episode of them not packing the box to prevent damages and Fed-Ex thinking it's okay to throw the packages down. No More. I canceled and not only that out of the $$ due to my 72 year old body not being able to get into the garbage pail outdoors.

I’m incredibly disappointed with the grooming salon’s front desk at this Petco. We have a 75lb fearful dog and spent the entire morning setting him up for success—including a specific feeding schedule, calming supplements, and a long decompression walk to ensure he was in a great headspace. He was behaving perfectly. We asked for a straight-through groom with a call-ahead (so he wouldn't have to be caged), which we’ve done here before. The grooming receptionist was extremely rude, claiming this was now a 'VIP service.' When my wife asked for simple clarification on where to initial the paperwork, she snapped, 'I just explained to you where to...' We immediately stopped her and left. It’s a shame when the dog is the one behaving and the staff is the one acting out. We will not be back to this salon. I don’t have a receipt since we left without getting the service.

Requirements at grooming salon are entirely too strict! They have never been this strict before. They are not clear about their new policies until, you walk in the door. I have been using them for over 10 years. Never again! I'll take all 3 of my dogs elsewhere. And I'll be shredding my $250.00 gift card. It is useless to me now. Cancelling appointments for my other dogs right away. UNREASONABLE Expectations!!!

I had an appointment to have my dog groomed. I had a 9 am appointment and showed up on time. They told me it would be 2 to 3 hours. I came back 2.5 hours later and they were grooming other dogs so I assumed mine was done. Well, he wasn't. They had moved other dogs ahead of mine and I found out that if someone pays extra money they can bump your dog down the list. This is bullshit!!! I will eat cat shit with a knitting needle before spending another dime at Petco. Oh, and I didn't even get the haircut I wanted but I wasn't going to send him back.

Placed an online order on the 16th of February. We planned on adopted a cat on the 19th. We needed a carrier and a scratching post so we ordered them online and checked the estimated arrival date was set for the 19th. Well today is the 19th, I go to check my over $100 order to find that not only has it not even been shipped yet, but that fedex has no tracking # matching the one provided to me by Petco. I called FedEx, they said they don’t have that order. I called Petco and was told that my order was shipped so they could not refund me. I asked how that’s possible when FedEx hasn’t received it from them. The rep then tells me I have to call back tomorrow for a refund. What kind of joke is this?

Petco is the company in the United States of America. Petco.com is the company run from the Philippines. Pitco stores cannot give you any information on Petco.com. They pretend that there are one in the same, but they are not. The website is horrible and if you try to get any information regarding shipping, it is impossible. You will spend an hour of your time and all you will get from the representative is I am sorry. I cannot have any information for you, if it does not arrive within five additional days, you can get a refund. That’s it so it is a crapshoot if you order from petco.com but then if you have prescription cat food, there’s a good chance they do not have it in the stores. It is a testament to what has happened to America. Each and every business is using the Philippines for customer service and they do not have a clue what’s going on nor do they care but, they are sorry..

Aquatic section has people snotty, rude and don’t know anything about fishes they are selling. Kid named Brian got so snobby denied to sell me a goldfish. Front of the my 9 years old daughter.

Booked an appointment for a dog training session and when I got here, they told me the guy called out sick. Really unprofessional and rude to not even give me a call and let me know. It’s like my time dragging my dog around for nothing didn’t occur of them.

Never go here unless you are into terrible service. Didn’t fulfill appointment but charged us anyway and then when we questioned charges, was told that if we didn’t pay they would call the police. WHAT? Just for asking why we were being charged for services not rendered? Never again!!

Customer service was lacking. I bought a scratching post that went on sale shortly after. I called and asked for a refund on the price difference. This was refused. Instead, I have to return the post to the store and order a new one. Aside from the annoyance of going through this, Petco has to pay to ship me a new post. And deal with the returned post. It makes no sense.

I have bought fish from Petco online on Jan 29th of Jan and I received them on Feb 6th, and every single fish arrived dead and also missing several fish. I called on the 6th and rep Coco said I should have an email from Petco no later than 11th I never received one. So, I called 2nd time and I got the same answer from James that I got from Coco. I will receive an email regarding my fish in or on the 17th of Feb. I just want my fish, but I am not getting any help.

Petco is overpriced. While visiting my local Petco I noticed that their ferrets are priced at $499. My local pet supply plus offers them for $375. That's $125 upcharge. What difference is Petco ferrets than Petco Plus. Why would I spend a $125 more at one store when I can get them cheaper than another. It makes no sense. Just about everything in that store is overpriced. Even went in for bugs for my reptiles. Petco plus sells them $20 cheaper. I would recommend going somewhere else for all your pet supplies unless you like paying double.

I’d give it a zero if I could! I ordered a pro for my dog. I received a delivery date and was told if there were to be problems with delivery, I’d be notified, however, no notice nor product came. Upon inquiring about the product, I found a return was filed that I never filed. I just wanted the product. It’s supposed to be credited back to my account! Will NOT be shopping this company again!!!

I ordered a PetSafe dog harness from online. It took 2 weeks to come and when it finely came I got a filter. IT WAS A FILTER NOT A DOG HARNESS. I called customer service about it, they said they would call me back in 24 hours to refund me the money. Customer service never called back. I recommend don't buy from online.

Lousy, lousy, they sold my son a dog heating next that did not work, and they did not give him a receipt, he said he wanted one and it was never given to him, it didn't and they refused to exchange it, they failed to give us a receipt first off then refused to take it back, all I wanted was to exchange it, and the girls at register were both rude, what an embarrassment to have employees like that working for you.

The aquatics specialist at the Westside Colorado Springs store is probably one of those most snotty and uninformed young lady I’ve ever had the misfortune of having to deal with. It’s a true shame when the customer has to educate the salesperson on how to take care of her animals.

I’ve been shopping at Petco since they opened. I shop there (or shopped now) for all my dogs, cats, birds, etc. I shopped there so much that my family and friends always gave me gift cards. I bought a muzzle with one of my gift cards (about $38) but it was too small. Big dog. I was going to return it asap but during our move the movers packed it and it went into a container. When I was able to unpack it I took it to Petco right away. They said I couldn’t return it because it was too late. It was a few days over. I explained the situation at the Santee store and online but they were unwilling to help me. I have a wallet full of gift cards but I cut them up. I’ll be shopping at Petsmart now.

Recently I enrolled in their Vital Care Premier program to get discounts on my dog's grooming and supplies at the store. I am not satisfied with the grooming service and wanted to cancel my membership. I was told there is a 12-month commitment, which was not explained to me when I signed up, otherwise, I wouldn't have joined. This plan is a rip-off. DO NOT ENROLL in Vital Care Premier. They've lost a well paying customer for life!

When you're having a bad day, the customer should not be included in your bad day, they should be oblivious to that. Either you should still have a smile like you like your job or just maybe you should not be in customer service/retail at all. I've gone in to the Alton Illinois store more than a few times because it is near my work and it has always been the same. Today it was even worse. I'm doing my shopping online from now on.

Ongoing Lack of Customer Service in Aquatics Department West Melbourne #01515. I am writing to express my ongoing frustration with the lack of customer service in your Aquatics Department. On several occasions, I have entered the store specifically to purchase aquatics, and there is consistently no one available in the department to assist customers. In the rare instances when an associate is present, assistance is still not offered. Last night was the final straw.

I accidentally ordered NexGard instead of NexGard PLUS online because my vet doesn't carry it in-house. This is a relatively new prescription for my dog. I immediately realized the error but couldn't cancel the order so I submitted a request for a refund. The instructions gave me a barcode to take to my Petco store. I then ordered the correct item. A couple days later I took the item and the email with the barcode to the store. They had trouble processing it, so they called what I believe was a helpline. Long story short they were given a phone number and a reference number to give me.

Petco is rip off company. They just did a Fraud on my account and they been reported, when you call customer service, they don't have any support in the U.S. You bean rerouted to the far east. People are rude over there and barely Speak English over there. I can believe a company like Petco prefer to pay a $1 a day ** employee than employing American personnel over here. This company shell be banned of doing business in the US.

Most of the products at this store are alright, but the care of the animals is atrocious. I know fish may be thought of as simple and simple-minded creatures, but stuffing two hundred of them in a 20 gallon tank is just not right. And neither is leaving their rotting, half-eaten corpses at the bottom. In my time there I saw 4-5 dead fish in multiple different tanks and when I told a worker I was met with complete apathy. They told me “Yeah, okay, I’ll handle it in a minute,” and for the next 20 minutes I was there not one worker even passed by the fish enclosures—not even to look.

I have been a Petco customer for many many years. I've bought at stores, but mostly shop on line. My pet's food is sent, and usually arrives in a timely manner. This last order was placed and I was given a date of arrival. Every day I checked and 1. The product had not moved out of the warehouse 2. The date would be pushed out a day. Today, it was still not in transit & of course another day to receive. I got on chat to ask if there was a problem, was on over 40 minutes and never found out what the issue was.

Horrible service, my dog is 16 years old and needed to be washed and groomed. They refused to wash him saying he would stand up. Considering he has arthritis in his hind legs it's very difficult for him to stand. Never cut him nails because they couldn't hold him as they say. Never washed him. Paid monthly for special rewards and services. Was only allowed one month of reimbursement. Spend over $ 300.00 per year for what????? Never again. VERY UNPROFESSIONAL 🤬🤬🤬🤬.

So I've had the Petco Vital since April. No one told me it was a one-year subscription when I signed up for it! I just called to cancel my subscription because they charge me 28$ a month and I only get 20$ in rewards. They messed up my email when they signed me up for it so when I changed my email, the app doesn't recognize me as a VitalCare member and so I do not get any of the other discounts that I pay for! When I just called to cancel this subscription, that is completely pointless. The lady told me that it is a one-year subscription and so therefore cannot be canceled, but it will not renew in April. So I am forced to pay for this worthless subscription for the next 4 months. This is the absolute dumbest program that is a total rip-off and I will never shop at Petco again.

Took my 65lb GSP for bathing and nail trim and buff. Mind you all are charged separately. I ask how long and she says 2hrs. Ok. 30 min later I get a phone call, she's done? So she tells me she's very nervous (never had a problem before), she's digging in her cage and they don't want her to hurt herself so if I can get here ASAP. So now in that 30 min they had time to bathe her (girl originally said rinse her down, and I said what???). Another groomer said no, we washed her 2x then rinsed her. Dry her, cut her nails, file her nails, and observe her digging in the cage. All within 30 min? Bull###t. 66.00 dollars later the cashier asks if I want to tip. I said NO, told her my impression of their groomers. 132.00 an hr, seriously!!!!!

I tried to exchange some dog wear. It was too small for my three dogs.. I was going g to get something that fit. I did not have receipt because it was holiday season crazy. They also did not have my phone number in their system for some reason. I could not exchange nor refund. I am stuck with an item that cost 15-20 bucks I can't use... Sucks.

Lowlife criminal scum! I've been getting the run around for four weeks for a defective product they sold. Support acts like they're doing something, but then every few days they reach out as if for the first time. They should be ashamed!