Petco

Petco does not care about your pet, they have horrible customer service - I had to call three times to finally speak with someone, even though every time I called they assured me I would get a call back. They up-charge on everything and the well being of your pet is not the main concern.

This product is sold as a phenomenal discount and reward for those of us who have been loyal customers. In fact this is a convoluted way of drafting money. In order to use the program you must remember each and every month to log in and "apply a credit" for the money they have already drafted from you to go towards services. If you don't log in they will not apply it automatically. If you don't log in often enough your points are voided and you get locked out of your account.

Made a couple purchases online with same day and next day delivery. Three days went by with no movement on the order when. When I call Petco customer service they couldn't confirm inventory in the store even though the website showed inventory was available. Customer service said it wasn't their issue and to contact DoorDash to validate petco's inventory. Are you kidding me???? I have to call the third party service to validate your inventory and my order? Customer service was more interested in canceling my order than looking into fulfilling my order. I got my refund. I took my business to Amazon. Never again am I ordering online from these goof balls. Reference #**.

Took my dog for grooming, have taken her many times before with no problems. Picked her up, was told by an employee NOT manager that the manager stated I was not allowed to bring her back again. Called 1800 number. Spoke with multiple people that they would issue a refund. Didn’t receive it, spoke to Gary ** (area manager) multiple times, was told a refund was going to be issued. 4 months now and have not received it. Please do NOT take your dog to be groomed at the Henderson Rd Columbus OH.

Petco used the bait and switch scam when selling cat food through Amazon. There was a product that came up with a really good price for a 24 pack of wet cat food for urinary tract health. I ordered 2 of the 24 packs. When it was delivered it was only 2 individual cans. When contacting their customer service their excuse was that it was a product mismatch and the only thing they can do is offer a refund. That does no good for the cat that needs the food. When pushed on it, the next excuse was technical errors. To me that is a bait and switch and then their atrocious customer service did not want to provide the product that I purchased. In my opinion this is illegal and they should be ashamed of themselves. I will never purchase anything from petco again.

Petco buys products and animals from Marshall BioResources, the largest and cruelest breeder of animals for research purposes. If you love animals, please don't shop at Petco until they have ceased doing business with Marshall and have publicly disavowed them.

Petco at the North Andover location, the associate Stephanie, very poor customer service experience! Do not visit this location for your pet grooming services. This associate's vibe is not good and doesn't know nor have the patience to deal with dogs. Not sure how she is even working there.

I ordered cat food diet as soon as I got email product is in stock. It went through and got email my order will be delivered within 2 days.. Well not really, they have filled in orders for all their friends probably and ignored my order that 10 days later on chat I'm told my order is backordered. Shame on you.. You are a total ignorant, completely corrupt and unprofessional company. you have zero review points. You have no shame and lie to customers while sending and fulfilling orders for your friends when item comes in stock.

Yesterday I ordered to pick up a 40-gallon fish tank from Petco in Carson City Nevada at 911 Topsy Lane. I was really excited and happy to pick it up. That was the closest one to my home 45 min away without traffic. That afternoon I head down the mountain with a friend to Petco. When I entered the store there were three cashiers and a busy store. All three cashiers were away from their registers and talking, I asked where I would go for an online pick-up and was directed to the front corner of the store. There were a couple of other items I wanted but instead decided to load my tank instead. I let the cashiers know I was ready and that I would need some help. I was literally told to wait by your items so I did.

This was the first time I had ordered medication from Petco. My dog had a partial tear on her hind leg, and needed her rx asap. They received the approval from our vet THE NEXT DAY. The website said delivery 3-5 days. It's now been 2 WEEKS! I've followed up SEVERAL times with their (incompetent) customer service. NOW they are telling me it's going to be another week! Almost a MONTH for an urgent medication! Stick with Chewy!

Been a customer for years and I find all your salespeople so knowledgeable and kind. Petco was my last stop today. Jenn (manager) and Jillian were both at check out. They made my day. So fun and sweet. After a day of rude salespeople. Congratulations to the Gloucester, MA store. I've even called looking for advice and been treated like an old friend. Thank you Jenn, you're a great asset to the Petco co.

I have gone to this Petco on 117th in Beaverton Oregon for over 30 years for all our pets and will now never go into another Petco again unless they fire their current groomer and notify me. Dani, Petco's only groomer at this Beaverton location refused to groom my golden retriever unless I paid extra for a "de-shedding shampoo". When I responded my golden did not need that, but maybe just extra brushing, Dani responded that she would not do that because my golden may get "brush burn". She then told me to go somewhere else. I can't believe Patrick, the manager on duty backed up her treatment of a long time loyal customer. Petco needs to educate their employees on customer service. Don't waste your time here and just find another place to groom your pet.

Two weeks in a row I attempted to purchase fish for my pond at the Hanover Pa. Petco. I was told twice that they would not sell me goldfish or koi because it was too cold outside. I explained that my pond is not natural and I have it temperature regulated and the day in question my pond water was 68 degrees. They flat out refused and the store manager told me I needed to take a picture of a thermometer in the pond to prove that the water is warm enough (essentially calling me a liar). If and when a customer service representative reaches out to me I will be happy to provide proof of the water temperature (even though I shouldn't have to). I expect an apology at the very least as I should not have to be vetted this extreme to buy goldfish.

PLEASE PLEASE PLEASE. Do not take your for for grooming at Petco 13 Mile and Orchard Lake! My beautiful 10 month old Bernedoodle was injured there last Saturday and is now on 5 different meds! Their groomers and salon manager Jennifer DO NOT KNOW HOW TO GROOM DOODLES and will charge you $149 to brush out any matting and then proceed to shave your dog down to its skin! They cut and burned both of my girl's ears, feet and neck! Shame on you Petco for not hiring professionals!

I had been a member of Petco's Pals Rewards for an entire year. I buy online and pickup at the store, due to the pandemic. First of all, the promotion to save 15% if I buy online and pick up in store is ridiculous, because I went to the aisle and looked at the price and I was literally only saving $1 - due to a yearlong "promotion" from the manufacturer that is in store only. Hmm Then, I mentioned how sad it was the prices of dog food have gotten so high... and he mentions the buy 7 bags and get 1 free deal. Well, unless he told me, I would not have seen this as it is not on the website. It is only available IN THE APP. ONLY. And needless to say, Petco would not honor the 6 large bags of dog food I had already purchased as a PALS member. Just because of an app. I remember Pet Supermarket had a similar deal but the cashiers actually mention it all the time AND no app is required. So, I'm done throwing my money away at PETCO.

I purchased defective products (aquarium bubblers) in store. I contacted Petco online and they say they will not provide any customer service online for products bought in store. Their closest store is too far to drive to exchange something. I've been a constant customer for 8 years and did not expect a company in 2022 not to provide service for their defective products.

Took me over two months to get a $71 refund. The company thought I was just going to give up and go away. Bet Petco was surprised when I didn't. On top of my refund, I got a $20 gift card. I had a $26 gift card from almost a year ago. Total that's $46. Today I went into a Petco and bought approx $40 worth of birdseed. I should still have $6 dollars on a gift card, right? I wound up PAYING $7+ (for the birdseed). Hmmm, what is wrong with that? The GOOD thing is that I don't have a pet right now. And if I ever do again. I WILL NEVER EVER BUY ANYTHING FROM PETCO.

Today, I made my FOURTH attempt to cancel, repeat delivery & my entire account with Petco. They claim you can cancel at any time but despite repeated, attempts for cancellations they keep emailing and sent me a triple-sized-order after my 3rd attempt to cancel. How many times do you need to cancel online & call to cancel, repeat delivery before it actually sticks? I had to contact PayPal to assure, that Petco was no longer allowed to take money from my acc for unwanted items, that I did not order. This cannot be a mistake. I will never sign up for repeat delivery services anywhere ever again. Hopefully this 4th attempt will work as I promised to return any more unsolicited orders from Petco.

I had an appointment for full grooming/bath service for my dog at 8:30am, at the Mount Vernon NY 10550, called them telling them I was running late based on an emergency, when I got into Petco they "created" a policy and didn't take my dog in due to "too many appointments"... This policy was created by ALEX (the groomer) and his Boss Jomo **, policy that was denied by a secondary store manager who really apologized for these 2 employees' conduct. I have been with Petco for years and never ever had this horrible experience with 2 employees who think they can do whatever they want to evade work and lose a customer (of course they do not care because is not their business). In my opinion there should be employees and managers that care more about their job, very unacceptable.

I ordered a case of Merrick wet dog food from Petco on February 19th, 2022. Here it is on March 10th, 2022 and still no delivery or notification as to the status of why the delivery has been delayed. I contacted customer service and was informed they could send it out tomorrow if I wanted. I asked him what the delay was and he did not answer the question. He then offered me a $10.00 coupon for any inconvenience I may have endured. What really bugs me there was absolutely no notifications as to what the delay was. Dogs have to eat so I had to go to the store and purchase a case of the same dog food from a Petco competitor. I will not be doing business with Petco again. And offering me a lousy $10.00 coupon was an insult.

I purchased three gates and immediately put up two. Both locks had broken and the gate was unusable in just over a month. I put up the third gate thereafter, and again, a little over a month and the locking mechanism broke. The company does not have replacement parts nor do they offer exchanges or refunds after 30 days for this known problem. Petco sells the same gate under another company name of EveryYay In The Zone. It seems like a scam to me! Do not buy these gates!

I had a horrific experience with Petco this week. In good faith I ordered a special gel for my cat online (with in-store pickup). After picking it up, I realized it was the kitten formula not the cat formula so I asked the store if I could exchange it and they didn't have the cat formula so I called Petco to express my disappointment and was told I had to go to another Petco to exchange it so I did and that Petco employs a very hateful and nasty manager who refused to let me exchange the item despite the cashier confirming it was purchased the day before. The power-tripping jerk of a manager kept insisting that I provide a receipt knowing full-well online orders do not produce a printed receipt. I tried to pull up the emails on my phone and my phone was not displaying data while in their store so I asked about connectivity issues and if I should exit the store to pull up the email containing the receipt and he said no that it was my phone and everything was fine (not the case).

I purchased a crate for my dog from Petco the last week of January 2022 in Lampasas, TX. The product had a defective door on it and I returned it to a Petco in the Houston, TX area in the first week of February 2022. This was a straight product exchange for the exact same item, not a different item. I was told that the product I was being given, once again the exact same product, was higher price and would have to pay the difference. If the product that I was receiving in exchange were different I could understand having to pay more. I find this policy to be very unethical and cheap. I want the entire world to know that this company's policies are cheap and unethical. I personally will NEVER do business with Petco again and I would hope everyone else has the same opinion.

I just wanted to thank Kayla at your Rockville store on Rockville Pike! She works in the fish department. Kayla has been very helpful in helping me set up my aquarium. She was very knowledgeable and patient with me and my purchases. Kudos for having her on your team!

My dog had a February 5, 2022 scheduled grooming appointment at Petco on Metropolitan Ave in Forest Hills, NY. On February 4, 2022 (Approximately 9:25 am) I received a call from Jennie to cancel the appointment. The reason being was that the appointment was made online on the Petco site in my account and it was the last appointment made. Jennie stated that they booked too many large dogs and therefore my pet's appointment had to be cancelled. I explained to Jennie that the dog was in NY and I was out of state. I went on to request for her to call my daughter, who has the dog and would need to not only know but to reschedule the appointment at a time of her (my daughter's) convenience. Jennie said that she would not place the call and that it was my responsibility. I stated that since Petco was not honoring online appointments and she was able to make an appointment it would be justifiable for me to ask her to call the NY (my daughter's) number.

I order my dog's prescription food from Petco, the food is ridiculously expensive, not Petco’s fault! First of all they have the deal of get your 7th bag for free, outstanding. Second of all the rewards, I usually get $5 off every order because her food is so expensive. Third of all the auto order deal is wonderful! I have had her food backordered a couple of times because of covid and the maker not having staff or what not. I message them in chat or call them on the phone and they are SO helpful and professional. They have had to cancel an order for me because I can’t wait the 10 days to see if the order ships. They cancel it really fast without any issues.

In the past 8 weeks I've made 4 online purchases. Each purchase goes through and I get a confirmation email. And then for each order about 5 days before shipment I get an email it may be delayed due to staffing and COVID, Then 3 days before shipment, I get an email they have processed my cancellation. I didn't cancel. I called them a few times and I get it's because the product is out of stock. But if you can't provide the product, note it as out of stock on your website. Today I went to the PetSmart site and they had the products in some of the local Las Vegas stores. I found a couple of stores, ordered the food for pick up and I now have it.

On Jan. 3rd I placed order for a large bag of Purina Pro Plan for my dogs. On Jan 8 I received an email that my order would be late due to high demand. On Jan 10, I received an email that my order was cancelled, no reason given. Yet they still charged my credit card. Will never again order through Petco, will stick to Chewy.com.

Absolutely horrendous experience with Petco. I placed an order of canned cat food in December. Order got canceled. I spent an hour on the phone with a supervisor. I had her place an order for me online to make sure the item was available and the order got through. I waited for another week and found out that was back ordered too. So I bought a different brand and apparently that was back ordered too. It's been 2 weeks and my cat still doesn't have canned food.

After trying the different dog foods on the market, we found that Royal Canin Adult dog food was the perfect choice for our 10 yr old Chihuahua Lucy. Thanks to Petco and their wide variety of different brands.