
Freshpet Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Freshpet
Freshpet is an all-natural fresh pet food company that uses whole ingredients and no preservatives. With special diet options and real meat ingredients like poultry and beef, Freshpet prioritizes the quality and freshness of your pet’s food.
Visit www.freshpet.com- Multiple pet food products
- Appetizing recipes
- Fresh, natural ingredients
- Ethical protein sources available
- Short shelf life
- Can be pricey
Freshpet Reviews
Filter by Rating
- (557)
- (90)
- (47)
- (64)
- (121)
Popular Mentions
- 4,954,587 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,954,587 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 11, 2023
My little Maltese I brought home from the shelter loves this food! She gets about 3/4 cup daily over two feeding periods. She had no difficulty adjusting to this food and has never had any issues with digestion. Stools were and continue to be normal. She likes the little bites but sometimes they are hard to find, but we always buy the chicken for her.
Reviewed Sept. 11, 2023
My Greyhound was having issues with canned wet food. Started with Freshpet food rolls. First he really enjoys the flavor and eats with enthusiasm. He likes all flavors especially the salmon. No more stomach issues, diarrhea, excessive gas. It is also convenient to cut up the rolls according to portion size he needs. Readily available in the small town I live in.
Reviewed Sept. 11, 2023
I don’t have an account number. I buy in the stores I would have given Freshpet a very high rating except that I have a hard time finding a supply. I am feeding my dogs, chunky turkey and chicken because the copper content is lower than in the others. Finding it has been so hard that I try to switch my dogs to another food. The one with liver problems was not having it. She wanted her food so I drove 35 miles and stocked up. Why does this have to be so hard?
Reviewed Sept. 11, 2023
We order the chicken Freshpet roll and my dog is doing so amazing on it… It’s really changed her for the better. I just wanted to give the feedback because we have seen such a change in her. She acts like a puppy again and she’s almost eight years old!
Reviewed Sept. 11, 2023
My 2 pomeranian dogs love Freshpet. They shredded type. I was first given some at a food bank and now I buy at Petsmart or grocery store. I do also feed freeze dried raw..but supplementing with Fresh Pet. One of my Poms is 19 yrs old..way past his expiration date so good nutrition is especially important for him..he loves it.
Reviewed Sept. 11, 2023
I first got Freshpet for my dog as a cheaper alternative than wet food, BUT since I got that first tube of food I have learned that my dog absolutely loves the stuff! He's been on fresh pet for at least 6 months and has maintained his weight and it a very healthy dog.
Reviewed Sept. 11, 2023
Our standard poodle was a picky eater. We tried Freshpet as a last resort and we were desperate! Rosie had dropped weight and became anemic. She loved Freshpet and, most importantly, she continues to eat and maintain a healthy weight. There isn’t enough room to tell you how much Freshpet helped.
Reviewed Sept. 11, 2023
My little miniature Schnauzer LOVES your dogfood. I'm glad of that because I tried to give her The Farmers Dog and she almost died. I followed their directions but she got terribly constipated. She was plugged up all night. I had to put olive oil on my finger to get the ROCK hard stools out. Poor little thing. They were as big as those large marbles. Told them about it and they apologized, gave me a refund and that's the last I've heard from them. THANK YOU FRESHPET!!
Reviewed March 31, 2023
I’ve purchase this product for about 1 year. The last four bags I bought turned gray in the first couple of days. Also had a very foul sour smell. Sometimes I heat a little in my microwave to take the chill off. While in microwave the dog food started shootings sparks. Something is definitely not right!!
Hi Ursula, we're very sorry to hear about your experience with our food. We'd like to get a bit more info, look into what happened, and make things right. Please give us a call at 1.866.789.3737, Mon-Fri 9am-9pm ET and Sat & Sun 9am-1pm ET, and refer to Case 416620. Thank you.
Reviewed Jan. 18, 2023
I have been buying Vital dog food for my 2 dogs. They claim it's organic and healthy. It came frozen when I defrosted the dog food. The food caught on fire. Started sparking. I had it tested and found Aluminum in the dog food. This is illegal and toxic and my dog has been very sick.
Reviewed Sept. 25, 2022
I have been feeding my dog Freshpet chicken dog food for approximately six months. I have had a repeated 15 minutes situation where the food spoils within 24 hours of the bag being opened. Our latest experience is that this food has made our dog very very sick. I suggest know when use this product. We will never use it again.
Reviewed July 16, 2022
I'm only writing this review because the commercial made a serious illness, into "just old age". My 11-year-old cat started not eating as much (he looooved healthy cat food) and the commercial made it seem like that was just a normal thing... I had brought my cat to the vet twice over 2 months with concerns of weight loss. I spent 2 months buying every kind of food under the sun and Freshpet was one he ate for maybe a week, then stopped. I thought it was just old age like the commercial said, but he still kept losing weight... 3rd trip to the vet $$$ we finally discovered it was hyperthyroidism and stage 2 kidney disease. There should be a warning on Freshpet's misleading commercials that anorexia in pets is "NOT" just cause they're getting old, but should be seen by a vet first... Heartbreaking that I'm not an expert on animals. :( Such a sad ending for my favorite little buddy.
Reviewed June 23, 2022
I have been feeding my dogs Freshpet dog food for years never had a problem till recently. My dogs got very sick after eating their beef, chicken and Turkey and chicken recipes. I reported the problem but Freshpet couldn’t care less and never open an investigation or anything. I will never feed my dogs that garbage again because they can careless unless threatened with a lawsuit or reporting the to FDA. In the meantime I am out of $100.00 worth of food and hundreds if not a thousand in Vet bills. I have having some of there food inspected by professionals of it comes back tainted I am not only going to sue them but I am reporting them to the health department and other government agencies. It is unacceptable that they allow these stores to deliberately sell bad dog food that can actually cause death in some dogs.. Absolutely unacceptable!!!
Dear David. Please know, that we take quality very seriously. Each consumer complaint goes through a rigorous investigation which includes verifying any issues with retain samples and checking on the conditions of the refrigerators. Please contact us and we will be happy to help. Regards, Consumer Care Team
Reviewed May 26, 2022
We have been feeding our dogs Freshpet for years. Lately I had been questioning the freshness as I've gotten slimy rolls and mushy rolls and my dogs have been sick randomly when I open new logs. I've returned some thinking it was a refrigeration issue but after reading all these bad reviews I'm concerned it's what killed my dog yesterday. I had a 7 yr old extremely healthy pekingese mix.
I fed her breakfast and she threw it up a few hours later. Next day wouldn't eat and continued to puke. When she couldn't hold water we rushed her to the ER vet and she was jaundiced with elevated liver enzymes. They didn't know what caused it. Sent us home with meds and an iv and told us to come back if she couldn't hold down water. She was drinking water but not eating. She died in my arms a few days later. Her symptoms were that of dogs that fell ill and died after eating freshpet in Australia back in July 2021. Liver failure. Her symptoms are similar to salmonella poisoning which freshpet has recalled for before. I have never experienced sadness like this and I'm concerned freshpet is responsible. I'm switching my dogs' food immediately.
Kelsey -- we are extremely sorry for your loss. We shared your details with our vet team last night, and they told us they left a voicemail for you and are hoping to hear back from you once you're ready. We take the safety of our food and reports like this very seriously, and the veterinarian assigned to your case will investigate the issue with your own vet to determine the cause of this tragedy. In our history we have never had a case where a pet death was linked to our food, but we will never rule out that chance until the vets have completed their investigation.
In the meantime, we'd like to assure you and all other pet parents that our Quality Assurance team has not reported any issues with the food we have in market. We have never sold our food in Australia so we are unfamiliar with the case you reference, but we did have a targeted recall of one of our small dog bags in June of 2021. The majority of the product was stopped at retailer distribution warehouses and not delivered to store shelves.
In any case, we are committed to helping you gain as much closure as we can, and making absolutely sure that our food is safe for all pets.-The Freshpet Care Team

Reviewed March 19, 2022
I have for several years gotten the six pound tubes of all the different types, beef, chicken, etc. Each time I bring the product straight home and refrigerate it. Three times now, including today, I've gotten tubes that upon opening are full of a thick white mucus like slime. This concerns me greatly as it appears very similar to the white slime you will see on uncooked chicken left too long in the refrigerator that is Salmonella. The first two times the company advised me instantly without hesitation to throw the product away and they sent me coupons for new product. So they know they have a problem but they refused to tell me what the white slime is composed of. They said if the package leaks and air gets in this will happen.
Also about four times when opening a package it's been under some pressure and liquid has come squirting out all over. I now know to cover each tube with a paper towel so I don't have to disinfect the entire kitchen. This last tube that's just full of a lot of white slime, I'm going to see if I can't report it to public health and have it analyzed. Also a Google search of this I found reviews on Amazon where quite a few people had had the same experience. I'm afraid to feed it to my dog. But my dog has been on this food successfully for a long time now and I am happy with it otherwise. The problem is I opened an different tube just now and there was almost no white mucus, but there WAS just a tiny bit. So what am I supposed to do? I care a great deal about my dog, she's wonderful, and now I have to be afraid to feed her this food?
While the roll does not pose a health or safety concern to your pet, we do not recommend feeding it, as it does not provide the best mealtime experience for you or your pup.
Our foods are not raw. Freshpet recipes are processed at temperatures to destroy Salmonella and other pathogens. They are cooked and chilled per USDA standards.
Please give us a call at 866-789-3737 and we would be happy to discuss further. Have a good day. Consumer Care Team
Reviewed March 11, 2022
We are new to Freshpet and have purchased several rolls of the chicken and the beef recipe for our Shephard. She was enjoying the product, but we noticed this week for a few days she was lethargic, off her food and vomiting. No runny stools. But, definitely looking unwell. She has been on homecooked food for several years, but we thought with the price of meat that we would try your product. I have decided not to purchase in the future because the last beef roll (6#) was slimy. Only on the outside of the roll, but it was very concerning. I noticed other posts with the same concern and Freshpet's response was they would be contacting the customer. Freshpet's voicebox for customer service was full. I will be cooking her meals at home again.
Hi Barbara, sorry to hear about your experience with Freshpet. We will be contacting you regarding what happened. Thank you for bringing it to our attention. Consumer Care Team
Reviewed Feb. 17, 2022
After feeding my Shih Tzu Fresh Pet Select (roll) for 12 years now, I am highly suspicious that the last few purchases in the Phoenix area have cause my dog horrible health issues. Suddenly, he hates the taste and has been lethargic and lost all energy. Maybe it is just a coincidence, but as soon as I took him off the Fresh Pet, he started to behave much better and regained his strength. I wonder if the recipe has been changed or the shipment may not have been kept properly refrigerated. Anyone else notice this?
Reviewed Feb. 12, 2022
We have been purchasing the Freshpet select beef flavor "dog logs" for a while now as an additive to my dog's regular kibble. Usually the food is fine, and at first they seemed to really like it. However occasionally, as was the most recent purchase, the tubes have a mucus like slime all over the food, and all inside the package. You can literally squeeze it out. There is probably a 1/4 cup of slime in total. I don't want to feed this to my dog. I did feed them some once thinking it was a food additive or preservative, and my dog acted like he wasn't feeling well, and threw up the next morning. I wish I had trusted my gut and just threw it away. You cant tell if it's going to be a slimy one at the store until you get home and cut the tube open. This is such a waste, as these are a bit pricey, and have raised in price along with everything else at the store. I will not be purchasing these anymore, and wanted to warn others not to waste their money.
Hello Amy. We appreciate your feedback. Please know, the quality of our food is very important to us and we have forwarded your information over to our Quality Assurance Team for their review.
We will be reaching out to you via DM so we can provide further assistance. Regards, GenevieveConsumer Care Team
Reviewed Feb. 1, 2022
I have been using Freshpet for a few months now and no complaints. However when I cut into the latest loaf I purchased a mucus like slime came out and the product was very slippery/slimy to the touch with a slight brown tinge in color on the outside. This is the first time I've seen this and will not feed my dog this.
Hello Michael. Sorry you had that experience with our food. We will reach out to you directly to obtain additional information. Your loyalty to Freshpet is valued. Regards, Genevieve, CC Team
Reviewed Jan. 25, 2022
We wanted to give our new puppy the best dog food out there so we went to Fresh Pet. We thought it must be the best since it's refrigerated and carried at a LOT of places. We were wrong. We tried several flavors and our dog hated it all and wouldn't eat it unless she was starting to death. We think we know why... It's smells terrible, like it's sour or spoiled. Not just once but every new batch we got. No wonder our dog hated it. We feel bad we ever tried to get her to eat it.
We now make our own food for her that we KNOW is fresh and made with organic people grade food. It's not that hard and makes us feel so good because she loves it so much! First time she's EVER eaten the whole bowl at one time and is looking for more. She's so excited to eat now we can't believe it. We found the recipe on Google and we feel so good about what she's eating now. Actual organic people food so good we could eat it ourselves. Also, a LOT cheaper than any of the so called fresh dog food out there and we know it's fresh and organic. We make up a big batch and freeze it in daily sized feedings in ziplock baggies. Works out so good for us and we feel like good parents now!
Hello Larry, sorry to hear your dog did not enjoy Freshpet. The product should not have a sour or spoiled smell. We will reach out to you directly to get more information regarding your experience. We appreciate the time you took to share your feedback. Regards, Genevieve, Freshpet Consumer Care Team
Reviewed Jan. 23, 2022
Easy on a sensitive stomach, however lately I've noticed an excessive amount of carrots. In the smaller size bags, (1.75 lb) Home Cooked Chicken Recipe, I'm not happy about paying this much money for a serious handful of carrots in a cup of dog food. The larger size bags, (4.5 lbs) the proportions seem to be much better.
Hi Bobbie. Thank you for your feedback. We will reach out to you directly for additional information. Your loyalty to Freshpet is appreciated. Regards, Genevieve, Consumer Care Team
Reviewed Jan. 10, 2022
My dog has a very sensitive stomach. I chose Freshpet grain free and it's been amazing. To serve her fresh food every day and not have to cook it for her it's a real blessing. She eats it immediately and we never have tummy issues. She's a 15 pound Pomeranian so I get the package of grain-free chicken.
Hi Tricia. It is truly rewarding when our pet parents feel so strongly about our brands. Our goal has always been to provide pet parents with the finest products. Praise such as yours is most welcome and greatly appreciated. Your comments will be shared with my management team. Regards, Genevieve- CC Team
Reviewed Jan. 9, 2022
Freshpet is similar to homemade pet food. My rescue Shih Tzu enjoys it immensely. Tfhe first ingredient is the meat and all the grains appear fresh. My only complaint is that I can't find it just anywhere. It has to be refrigerated.
Hello Judith. Thank you so much for providing your wonderful feedback to us. We really appreciate the love!! Regards, Genevieve - CC Team
Reviewed Jan. 8, 2022
Been feeding Freshpet since my groomer recommended it a couple months ago but stopped this week. Dunce my dog had developed diarrhea twice while on the food. Made an appointment with the vet. And in the 48 hours before the appointment my dog's health went south. He became lethargic, drinking extreme amounts of water and shaking. The vet diagnosed pancreatitis, gave him meds, and IVs and we need to go back tomorrow for more of the same. He isn't severe enough to be hospitalized. I just stopped feeding the freshpet this week because I suspect it in the recurrent diarrhea. A cause of pancreatitis is high fat diet. Freshpet almost killed my dog in just 2 months. And cost my wallet significantly.
Thank you reaching out to us, Sam. We are sorry to hear about your pup's experience. We will reach out to you directly in order to get additional information from you. Our fur babies mean so much to us, they truly are family. Kind Regards, Angela from the Freshpet Consumer Care Team
Reviewed Jan. 8, 2022
This is the only food my 3 dogs will eat it fresh and natural, they love the variety of cranberries and carrots. Price is reasonable and you can find it in the refrigerator in the pet aisle! Worth every penny.
Reviewed Sept. 18, 2021
I bought this to mix with kibble to give them a little healthy boost, just a few tablespoons not even a full serving. Next day they both have almost liquid diarrhea, with mucus and one is vomiting. Nothing else has changed and it has gone on all day. I have stopped the food and will be taking them to the vet if nothing changes tomorrow.
Reviewed July 10, 2021
I had been giving my shorkie Fresh Pet for several months. I noticed he started vomiting and having diarrhea. He also wouldn’t touch his food sometimes. This is the only food I had been giving him because he liked it at first and was very picky. I took him to vet and they couldn’t find anything wrong but told me to keep an eye on him. That’s when I started paying attention to his food and decided to switch it because he wouldn’t touch it anymore. The vomiting and diarrhea stopped immediately. So I waited for a while and decided to try the fresh pet again. He vomited 30 mins after I had given it to him. So I don’t know if the formula or protein is too high for certain dogs. Or if the food was molded. I see it was recalled a few weeks ago but should have been recalled months before.
I came here to do a review because fresh pet is filtering or blocking the bad reviews on their site. It will say your review has been submitted but when I look for my review on their site I can’t find it. Their site only has 3 and 4 stars from customers. I’m grateful that I caught it in time before my dog developed serious stomach issues. I had to give him probiotics to get his stomach back on track. I will never buy anything from this company again. Especially since I tried to review them twice and I can’t find it. This tells me they have no integrity and don’t care about me or my pet. I also notice a few months back you couldn’t find the food online or in the store. Now their bags have been given a fresh look. I think they already knew something was wrong with this food. And I lost money on the food I threw away.
Reviewed May 21, 2021
Our animals (1 dog, 4 cats) love to have a slice in the morning for breakfast of the rolls. For the dog, I buy the HUGE roll, slice it up, freeze it and it lasts about 4-5 weeks. Thank you for producing a great product.
Hi Stacey - we are glad to hear that your pets love our food! Thank you so much for sharing the Freshpet love! - Freshpet Consumer Care
Reviewed May 17, 2021
My French bulldog, Leo, had environmental and food allergies that were leading to rashes and gastrointestinal issues for over a year. I researched raw food diets and decided to try him on your food. Since transitioning to your food, he hasn’t had problems with either. We even buy the turkey treats, he loves them! We are so grateful we found your product. Thank you!
Hi Nancy - Thank you for sharing your experience. We are delighted to hear that Freshpet had helping with Leo's allergies and gastro symptoms. We appreciate you trying our food and wish Leo the best! <3 - Freshpet Consumer Care
Reviewed May 4, 2021
My dogs love the loaves. Even my picky 12 year old Maltipoo! My other dog, a 14 year old Papillion, has an auto immune disease and it's a great way to keep her healthy. When it's dinner time they bark and whine, they get sooo excited!
Hi Irene - It makes us so happy to hear how much your pups love our food! We are thrilled to make super yummy pet food that keeps pets nourished. Thank you so much for sharing the love! - Freshpet Consumer Care
Reviewed May 4, 2021
While I cannot say definitively that this food was the cause, our previously healthy two year old toy dog ate this food and threw up a few hours later. She continued to throw up and couldn't even keep water down. We had never fed her Freshpet before. We took her to the vet who said she had a bout of pancreatitis. That was the first and last time we buy Fresh Pet. Again, while I cannot personally confirm the veracity of mold being an issue with this food, I've seen many discussions regarding mold problems associated with Fresh Pet.
Hello Kira, sorry to hear about your experience. We will reach out to you directly in order to get more information. Our pups are family and mean so much to us. Regards, Genevieve
Reviewed April 8, 2021
I contacted customer care to inquire if they ever offered promotions or coupons on certain sites and they wrote me back stating that they would mail me some coupons! How nice is that!! This year has been So Hard and I love my little guys more than anything and they now love Fresh Pet food.. I am still unemployed and hopefully going back to work soon so them taking the time to mail me coupons means the world to me. :) Sammy and Joey thank you and I thank you too!! ❤️
Thank you Carmella for sharing your wonderful Freshpet story with us. We're so happy to hear that mealtime is now so enjoyable for Sammy and Joey. Regards, Genevieve- Consumer Care Team
Reviewed April 8, 2021
Great product, my dog has diabetes and works well with her. I would really appreciate coupons to help out with the price. I can trust your food with my dog. Your employees have been nice to me on the phone. I would truly appreciate it if you could keep sending me coupons due to my low household income. Thanks again, sincerely Fred **.
Hi Fred. Thanks so much for providing your wonderful feedback. We do not have a coupon program but be sure to sign up for our newsletter at Freshpet.com to be kept up to date on special offers and giveaways. Have a lovely day with your pup! Regards, Genevieve- Consumer Care Team
Reviewed March 30, 2021
I have been purchasing FreshPet for our 4 year old dog and when we first began he had lost interest in eating his regular dry food so I had always wanted to try this and it came to our nearby grocery store so I did, I purchased the tender chicken roll and he loved it and would eat his food right away when we fed him. The grocery store ran out of the roll so I purchased the bag and noticed afterwards that he had no interest in eating his food which we would mix with his dry food. He threw up a couple of times and was listless.
Figuring that it was the FreshPet, we threw out the bag of food and then bought the rolls which he was fine with and now the same thing has happened, we bought the bag of tender chicken because our grocery store had run out of the usual rolls that we buy and he has eaten it for a few days and then one day he stopped eating. He would go to his food bowl and smell it and turn away. He threw up a couple of times and is not very energetic. I told my son to pick out the FreshPet out of his food bowl and see if he'll eat and as soon as my son put the bowl down, our dog ate after not having any food all day.
This morning we fed him without the FreshPet and sure enough he ate. The expiration date is in July of 2021 in case you're wondering. When I bought this bag the grocery store only had the large bags which were $19.99 and now I have to throw it out with half the bag full. If you are going to make dog food, please, please be sure to put only the best fresh ingredients.
Hello Andrea. We're very sorry you had this experience and would like to do what we can to make things right. This is certainly not what you should expect from Freshpet. We will be reaching out to you directly for additional information. Regards, Genevieve-Consumer Care Team
Reviewed March 27, 2021
I found my answer why this is happening in your FAQ. My 4 pets love your Freshpet foods and it is really scary when I can't find it in the stores as they will not eat anything else. I really love the convenience of your foods also.
Hi Sandra. Thank you so much for providing your wonderful feedback to us. We really value our Freshpet family, so we're always here to help in any way we can. Regards, Genevieve, Consumer Care Team ????
Reviewed March 26, 2021
I love this and it has been such a life saver for my 16 year old Yorkie who has lost all his teeth and was such a picky eater but eats this and even stands and waits for it...I am so grateful I have found this and don't know how much longer my fur baby would have lived without teeth and being able to chew. What a great product. I am forever grateful.
Hi Leisa! Knowing that our food has made such a positive impact for your pup just made our day! Thank you for sharing your story with us. Genevieve, Consumer Care Team
Reviewed March 24, 2021
I submitted a question about coupons and received a quick response and was informed that coupons are on the way!! I can’t wait for my pets to try out the Freshpet products! We are so beyond excited! Thanks for everything, you guys rock!!
Hi Shelley! We are happy your furbabies want to try Freshpet. Please let us know how they enjoyed our products. Have a nice day. Regards, Genevieve, Freshpet Consumer Care Team
Reviewed March 22, 2021
My dogs 3 Yorkshire terriers depend on the Fresh pet. Sometimes I have to go miles and miles to get a fresh pet. I usually get the big chicken and turkey rolls. Now their favorite is Spinach and potato. My little guy has a shunted liver and Fresh Pet dog food saved his life. He's only 3 pounds but he's the boss and he let us know when he wants his fresh pet.
Thank you Jeff for the wonderful words! We are so pleased your pups enjoy Freshpet and your little guy is doing so well! Have a super day. Regards, Genevieve - Consumer Care Team
Reviewed March 22, 2021
I just want to say thank you for excellent customer service! My pups love the Fresh Pet line of products and I love giving them a fresh product for these meals and also I give my pups a treat, they absolutely love it.
Hello Christina. Thank you so much for providing your wonderful feedback to us. We really appreciate the love!! Regards, Genevieve- Consumer Care Team
Reviewed March 17, 2021
Thank you for sending me some coupons for your products. It really helps my budget to use opportunities to save money. I asked & you gave. Can't be simpler than that. I often don't have success at receiving coupons when requested from other companies so I really appreciate your prompt response.
We really value our Freshpet family and appreciate your feedback. We hope you have a great rest of your day! ???? Regards, Genevieve- Consumer Care Team
Reviewed March 15, 2021
I have two dogs and both are picky eaters with allergies. After much research, I tried this food and both dogs LOVE it! I also like that I can purchase it at my local grocery store. Can't wait to receive my coupons so my dogs can try a few other products. Thank you so much!!
Hello Nicole. Thank you so much for sharing your story with us. Hearing about your sweet pups really made our day. We are SO thankful that you all are part of the Freshpet family. Regards, Genevieve- Consumer Care Team
Reviewed March 15, 2021
My little Pom chi’s are finicky eaters. They gobble this up!! I love that it’s fresh and natural, and provides what they need and like. Sometimes I have to buy a big bag, but I just portion out a weeks worth at a time and store in the freezer.
Hi Becky. Thank you so much for sharing your story with us. We are so happy to hear that our food has positively impacted your little Pom chi's. We wish you all the best! ???? Sincerely, Genevieve- Consumer Care Team
Reviewed March 15, 2021
Small dog food bags. Very hard to find at grocery stores. Very expensive at pets stores actually twice the price. This is all my dog likes to eat. Easy for her because of her age and teeth. Have been running around to different grocery stores and walmarts. Always out.
Hi Deborah. Sorry you are having difficulty finding our Freshpet Select Small Dog Meals. Depending on our production schedules, the replenishment of certain recipes may occur sooner or later than other recipes. I can assure you that we are working 24/7 to craft our recipes and ship them to retailers asap! The resolution definitely won't happen overnight, but you will start to see an improvement week over week. Your loyalty and patience are appreciated. Regards, Genevieve - Consumer Care Team
Reviewed March 10, 2021
I would like to say that my dogs love Fresh pet! When the pandemic hit it became harder to get the rolls for my three. I called one day and spoke to a wonderful kind caring customer representative who told me she apologized for the inconvenience and would like to send me a coupon to help us out for our troubles. Can’t tell you how awesome that felt to have a company actually care.
Fast forward a few months now I have five dogs. Someone I know was murdered and the dogs weren’t being properly cared for so I ended up with them but with lots of medical costs. I started having even more problems finding the food and I didn’t want to disrupt their diet again so I reached out to the company for a second time and explained my situation. OMG I couldn’t believe how fast they responded and offered another coupon. That made my day I tell you. I will continue spending my money with people who sell good products but most of all are kind. Thank you FreshPet.
Beth, thank you for your kind words. We will pass them along to the consumer care rep. Have a wonderful day with your pups! Genevieve, Consumer Care Team
Reviewed March 5, 2021
My Shih tzu would not eat after his best friend (my poodle) passed away, they had been together for over 10 years every day. Heartbreaking for everyone. I went through all types of different food but he was just so depressed he would not eat. He drank water and ate his favorite snack but that was it, and certainly not enough to sustain him.
I finally decided to try FreshPet, always wanted to try it but with two dogs it was just to expensive for my budget. But now I only have my Gizmo so I said let’s give it a try. He absolutely loves it, his mood and actively level has improved so much. He is much older as well and he has heart problems so I don’t know how much longer my Gizmo will be with us, but between his meds and FreshPet he is doing so well and I will continue to feed him this food. My heart breaks when I think about him leaving us, but when he sees me putting his food in his bowl his tail wags like a new puppy and that makes me so happy. Thank you FreshPet for putting life back into my Gizmo. ❤️❤️❤️❤️
Hello Sandra! Thank you for sharing your story with us. We are so happy our food has made such a difference to your sweet pup’s life. We are so glad you are part of the Freshpet family. ???? Gizmo is gorgeous!! Have a great day! Genevieve, Consumer Care Team
Reviewed March 2, 2021
Hi, My dogs really love your product but I have 5 of them and 20 puppies right now and it’s costing a fortune to feed them with your food. It’s money I don’t have. Any chance you have coupons available? Or buy in bulk discounts?
We thank you so much for reaching out to us. We wish you and your fur family all the best! Unfortunately, we do not sell our products directly to our pet parents, but we would be happy to send you a couple of coupons to use. Your interest in Freshpet is greatly appreciated! Stay well! Angela from the Freshpet Consumer Care Team
Reviewed March 1, 2021
As of today I'm extremely upset with this company due to the following inactions of their customer service. My dogs have been eating this since they came out with Fresh from the Kitchen [which no longer has any cranberries in the bag. That's the only brand I give them. When I could no longer find this anywhere, Target, Walmart, Shoprite, Amazon, I switched to Multi Protein bags.. Now I cannot find that anywhere and I've called Customer Service numerous times to no avail. Today I phoned Secaucus where they are based and I received no apology, no plausible reason for their refrigerators to be empty for the last 6 weeks.
In truth Genaveve who I spoke with actually lied to me by saying she was in Walmart when it was delivered. So my response was if it was delivered why have the managers looked in the back storage looking for food, to find none.... When I told her that I was at Walmart the day she claimed she was there and she's lying to me.... So in essence, I've accomplished nothing in trying to get answers as to when are you delivering, but they are no longer nice people to deal with and I don't know what to feed my dogs.
Hello Dale, we thank you for reaching out with your concerns. As we previously communicated, we are sorry that you have not been able to easily locate our food in stores. Freshpet is experiencing greater out-of-stocks than normal because the rate of our growth has accelerated to a level beyond our installed manufacturing capacity. Additionally, the holidays and several winter storms in the Northeast and Midwest impacted commercial delivery schedules by several weeks.
The good news is that we have recently finished construction of our second Kitchen, right next to our original Kitchen in Bethlehem, PA. The construction of that Kitchen was delayed by about a month due to shelter-in-place orders last year, which impacted our ability to produce the amount of food to meet the increased demand. Now that we have begun crafting food at our new Kitchen, we are working around the clock to make more food.
While we wish we could give you an exact date for when you can expect to see food in your local chillers, availability will vary by recipe, regional area and retailer. This is certainly not an overnight solution, but you will notice a gradual improvement in inventory levels every week as we approach the Spring.
We understand how frustrating this has been for our pet parents and hope you know that we are committed to resolving our inventory challenges asap. We truly appreciate your patience and your loyalty to Freshpet! Stay well. Angela from the Freshpet Consumer Care Team
Reviewed Feb. 23, 2021
My mom has two elder dogs that have diet restrictions and Freshpet rolls are the one food that they can tolerate and love!! The dogs have lost most of their teeth since they are 14 and 13 years old and have a hard time chewing. The rolls have been been able for them to chew and tolerate.
We are so pleased to hear that your fur babies are doing so well on our food! It is especially wonderful to hear that Mollie is able to chew on our Freshpet rolls. We hope they continue to enjoy our food. Stay well! Angela from the Freshpet Consumer Care Team
Reviewed Feb. 13, 2021
I have small senior dogs that have trouble chewing and digesting foods. Fresh Pet is the only food that my pets can digest and chew. They love the rolled dog food the best. In fact they love all Fresh Pet products!
Thank you for taking the time to share your pups experience with us. It is so nice to hear that they enjoy our food, and can easily eat it! We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Feb. 4, 2021
I was happy to hear Freshpet will be sending coupons for their wonderful dog food. My dog will only eat Freshpet treats and food. Freshpet offers high quality food my dog Pixie Sue loves. The reply was timely and friendly. Thank you Freshpet!
Thank you for your kind words, they are much appreciated. It is so nice to hear that Pixie Sue is enjoying her Freshpet meals. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Jan. 19, 2021
I am writing to let you know that I tried your dog food Freshpet roll chicken with carrots, peas, rice. This is the greatest product ever, my dog Chloe loves it. Before we had a really hard time trying to get her to eat, when I go to feed her she like dances around waiting for her bowl. It is like Catnip for dogs. Thank you.
Wendy, it is such a joy to hear that Chloe is so excited at mealtime. I would love to see a video of her dancing for our food! Our goal at Freshpet is to provide healthy, fresh food for our pets, and hearing this story is why we make Freshpet! We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Jan. 17, 2021
We have been feeding my service dog, Meli, Freshpet for over a year. Prior to changing from a limited ingredient kibble she required 2 allergy pills every day. They are $2.50 each, now she takes 1/2 a pill and is much happier. We tell everyone about Freshpet.
We are so happy to hear that Meli's allergies have improved, and she can cut back on the medication. We hope she continues to thrive, and enjoy our food. All the best and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Jan. 14, 2021
FreshPet Food saved my babies life. I struggled finding tender kibbles for my cat because she has lost quite a few teeth. Pate food is what I have to feed her and she ends up getting sick. FreshPet food honestly smells good enough for human to eat. My cat (Meeso) was a rescue cat. She has no claws on her front feet and someone just dumped her to fend for herself. We have had her for 3 years now and can’t seem to get her to gain weight. I just started her on FreshPet kibble this week and she LOVES it. She’s been eating and keeping it down. I can’t thank this company enough and they now have a FUR-EVER customer. Keep up the amazing work!
Thank you so much for your kind words, it truly means a lot to us. We are so happy that Meeso has done so well on Freshpet. We wish you all the best and stay well! Angela from the Freshpet Consumer Care Team
Reviewed Jan. 14, 2021
I was asking about coupons and the rep said they would mail me some. This is very much appreciated. If possible, I would like to keep getting coupons. The Freshpet is kind of on expensive side and I would like to keep feeding it to my Waffles.
We are so happy that Waffles is enjoying our food. We thank you for reaching out. Stay well. Angela from the Freshpet Consumer Care Team
Reviewed Jan. 6, 2021
We have a 12-year-old Yorkie Poo that has struggled to eat any dog food that doesn't upset her stomach. We have tried so many brands including prescription and without a doubt, the FreshPet Small Dog chicken and turkey recipe is the absolute BEST!!!! She always reminds us when it's time for her to eat and her stomach issues have been resolved. Thanks for such a great product.
Thank you for your kind words. It means so much to hear how well your pup is doing on Freshpet. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Jan. 6, 2021
We have 2 dogs eating Freshpet. We've noticed that one of them gets extremely constipated if we feed her Freshpet chicken. When I go to purchase Freshpet, often. Beef is the only one left. I'm wondering if others are having the same problem with the chicken. If we stick with Freshpet, we'll only purchase the beef. However, at this time, I'm not sure we should stick with the brand.
Hi Jane,
I'm sorry to hear that your dog is having tummy issues. Please call us at 1-866-789-3737 so that we may further assist you. We can be reached Monday through Friday, 9:00am-9:00pm (EST) and Saturday through Sunday 9:00am-1:00pm (EST).
Tara
Reviewed Jan. 3, 2021
I have 2 senior dogs that have had most of their teeth extracted. They use to only eat dry food. But since a friend gave me Freshpet to try they both can easily eat Freshpet food and love it!! All products are great. I love how each product has how much to feed a pet by their weight. I find this as an excellent tool! Thank you Freshpet.
Thank you for reaching out, Angeline. We are so happy to hear that Freshpet is the right fit for your pups, and we hope they continue to enjoy our food. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Dec. 31, 2020
I wuv my Chicken & Beef Rolls which my mommy Jane feeds me as it is so yummy. I am a big fan of Fresh Pet and used to need ** to increase my appetite when my mom gave me dry food as I refused to eat. Now I eat all gone.
Hello there Roxie! We are so happy that you are enjoying your Freshpet meals. I hope Mommy Jane will continue to feed you what your enjoy. Stay well! Angela from the Freshpet Consumer Care Team
Reviewed Dec. 31, 2020
I have a dog who is a very finicky/spoiled eater. Other family members spoiled her as a puppy with human table scraps and it's been a struggle ever since. She began refusing to eat her dog food, wet or dry. I tried making her food myself for years, but it was still hit or miss. Sometimes she would go days without eating anything. I would cave in and give her a few treats because I felt so bad when her little stomach would growl or she'd heave up bile. I recently decided to try FreshPet Vital in hopes of getting her back on track. This is the first time in 5½ years that I haven't had to fight with, bribe, or trick my dog into eating her food. It's only been a week so far, but this is definitely showing a lot of promise!
It brings us such joy to hear that your finicky fur baby is thriving on Freshpet. We sure hopes she continues to do so! We appreciate you taking the time to share these kind words. Stay well! Angela from the Freshpet Consumer Care Team
Reviewed Dec. 30, 2020
I have a 12 year old pug who has been struggling lately with eating his kibble (good ole pug teeth :)). I was nervous about switching over to fresh food after all these years of him on the same kibble, but I decided last night to buy a small bag to try it out. After days of turning his nose to his food, I gave him a small amount of Freshpet in his kibble last night and then again this morning. He inhaled his food! It has only been a few meals, but I am feeling good about it so far. I am hoping that once we move to 100% Freshpet and no kibble, that he will have an easier time eating his food.
Thank you for sharing your story, and we sure hope that your pug will enjoy our food! Our goal is to create the most healthy foods possible for our fur babies, but also delicious enough for them to enjoy. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Dec. 20, 2020
I bought the FreshPet chicken for my dog. He loved it but after a month of eating it he became very ill. US$2000 later he is still recovering. He was vomiting every 10 minutes and I had to rush him to the ER three times and twice in one day. On the way to the ER he vomited in the car and was very sick. He weighed 7 pounds and after vomiting so much he went down to 5 pounds. They had to treat him on meds and fluids in order to help him recover. This happened in August 2020 and today (Dec 19, 2020) he is on less medication but nonetheless, my dog was in perfect health before. Now he is taking meds every day. I found that he had similar symptoms that others had posted in their review. This cost me so much money to get him back to health. I would never recommend FreshPet. I think it poisoned my dog.
Reviewed Dec. 16, 2020
My pups love Freshpet. I appreciate the coupons being sent. Prompted attention to my e mail. Fresh pet has been a god send to my pups' digestive systems plus they absolutely love it! I can’t say enough about how fresh pet has changed them. One is 8 yo and the other 7yo. They have their puppy energy back.
It is so rewarding to hear that your pups have gained their energy back since eating Freshpet. It is stories like yours that we strive to hear. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Dec. 16, 2020
Recently, my dog experienced a very serious bout of gastroenteritis which left her quite Ill. I won't go into detail as it was pretty gross (HGE). However, after a vet visit for rehydration and injections of probiotics, antibiotics, etc., we brought her home with several meds. She would not permit us to give pills after the first one was forced. Anyway, I purchased Freshpet for Sensitive Stomachs and Skin and fed small amounts to her with white rice when she wanted to eat again. It contained everything she needed apparently (probiotics, Omega 3 and 6, brown rice, etc) and gradually, after small meals, she was able to enjoy it with her regular kibble. She is healthy now and I could not be more grateful for this wonderful solution to a life-threatening illness.
Thank you for taking the time to share your fur babies remarkable story. We are so happy to hear that she has thrived on our food. We wish you all the best and stay well. Kind regards, Angela from the Freshpet Consumer Care Team.
Reviewed Dec. 15, 2020
Customer Service was very quick to reply to my email request for coupons. Thank you so much for the quick reply. I Can't wait to get the coupons. Our Maltese-Pom loves the turkey-bacon treats, and I'm so glad to be able to feed him something that is better for him.
Hi Ronnie -
Thanks again for letting us know how much your Malti-Pom loves our treats and Happy Holidays!
Freshpet Consumer Care Team
Reviewed Dec. 10, 2020
My American Bulldog was about 15 lbs overweight and the vet recommended changing her food to a healthier fresh menu instead of the dry kibble she had been eating, although it was a high-end brand she loved. I slowly switched her over to FreshPet simply because the ingredients looked good and it was a lot more affordable than other fresh pet food delivery options online and it was readily available in my local grocery store.
Shiloh already lost 3.5 lbs in the first 2 weeks and she LICKS HER BOWL clean every meal! She knows what I'm reaching for at feeding time when I open the fridge door and gets so excited about her meals now where before she was sort of apathetic. She's always been a healthy eater but it was more just filling the hunger and getting a job done...now she shows pure happiness when her bowl comes out of the microwave. Lol. (Yes, I warm it up for her.) I asked my vet about the ingredients list and she approved, especially after Shiloh dropped a few pounds. Only 11-12 lbs to go and I'm sure we can get her to a healthy weight on this new diet. Oh and our perfectly healthy weight German Shepherd who is a PICKY eater absolutely goes nuts over this food as well!
It is so nice to hear from you Diana! We are happy that Shiloh has begun to lose weight, and enjoys our food. It is also nice to hear that your picky German Shepherd is also enjoying Freshpet. We wish you all the best. Angela from the Freshpet Consumer Care Team
Reviewed Dec. 9, 2020
I reached out to FreshPet to see if they had free samples or coupons so that I could trial the product with my pet. They responded promptly and professionally and will provide me with coupons. Great customer service. I'm looking forward to trying FreshPet.
Thank you for reaching out! We hope your fur babies will enjoy Freshpet. We wish you all the best! Kind Regards, Angela from the Freshpet Consumer Care Team
Reviewed Dec. 9, 2020
Great customer service. Understand my needs and is taking care of them. Love the food for our dogs. You can see how much healthier they are. Would not use anything else for my fur babies. Great nutritional food. Will be always buying Freshpet foods.
Thank you for your kind words, William. It is so rewarding to hear such wonderful success stories from our pet parents. We hope your pups continue to thrive on Freshpet! All the best! Angela from the Freshpet Consumer Care Team.
Reviewed Dec. 6, 2020
I have 2 small dogs, a cavalier from a puppy mill with complicated digestive issues and also a high energy, under weight, picky eating Pekingese. I have seen the Fresh Pet commercials and have always thought, "here we go again, another dog food with a lot of promises with mediocre results." My past experience with dog food products and promises has been either the dog is disinterested in the dog food or they like it but do not tolerate the product. HOWEVER, FRESH PET lived up to their word. On a whim, I told my husband to pick up FRESH PET at the store. Fortunately, it was in stock. My dogs were IMMEDIATELY interested. They actually ate it on their own.
Typically, I have to hand feed both dogs. This is a time consuming endeavor. I then held my breath, hoping they would tolerate the food. Not only did they tolerate the food, Rudy my Cavalier, had great output-which is not the norm. Both dogs have tolerated the food with ZERO transition from their last dog food. The next hurdle was the dogs' continued interest in the food. GUESS WHAT? They love it as much today as the first day they put their noses into a bowl of FRESH PET.
I cannot tell you what a positive difference this has made not only in the health and nutrition of my dogs, but in the pet parent experience for me. Meal time is no longer a chore, but a pleasure. Whenever I get the bag of fresh pet out of the fridge, both dogs get excited. The food actually smells delicious. Everyone knows the way to the heart and stomach of a dog is through their nose and this stuff does the trick. My dogs have let me know that FRESH PET is the food for them-eating speaks louder than words. My dogs are eating with enthusiasm at every meal. THANK YOU, THANK YOU, THANK YOU FRESH PET! THIS IS A GAME CHANGER. Please keep making this quality product using this dog friendly formula. It is amazing! Elizabeth ** RN
Thank you so much for taking the time to reach out to us to share this wonderful story. Our goal here at Freshpet is to provide our fur babies with the healthiest, freshest foods possible. We hope your pups will continue to enjoy our food. Stay well. Kindest regards, Angela with the Freshpet Consumer Care Team
Reviewed Dec. 6, 2020
This was a fast response. Thank you for the coupons. This will help so much. Now I can feed him what he likes, never had a dog get so picky on his food. He really loves the Chicken pattie and Beef patties. I break them up as treats.
We appreciate you reaching out, Jay. It is nice to hear that your picky fur baby does enjoy our food. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team.
Reviewed Dec. 5, 2020
I’m hoping you truly send out the coupons cause my puppy is liking this but the bags are so small and it’s expensive. So anything to help out will be greatly appreciated. I have a friend who dog doing the same so hopefully If my pup stays liking this she will try it on her dog.
Thanks for reaching out to us, Kristina. We are happy your fur baby is enjoying our food, and we hope she continues to do so. We wish you all the best, and stay well. Angela from the Freshpet Consumer Care Team
Reviewed Dec. 4, 2020
My old girl, Tori loves her new food I started buying for her! So easy to eat when you are losing your teeth. We like the bigger packages that are like little nuggets, easy to serve and enjoy she said. She also likes the treats.. Well I think she likes the treats best!!
We are so happy to hear that Tori is doing so well on Freshpet, especially our treats! Our goal is to provide pets with the best tasting, healthiest and freshest food possible. We wish you all the best, and stay well. Angela from the Freshpet Consumer Care Team.
Reviewed Dec. 4, 2020
I'm on a limited budget and I save the life of one of my many feral cats. He is very friendly so I brought him into the house but he has intestinal issues. I've tried many brands with no luck. I picked up Fresh Pet Chicken & he loves it and no more diarrhea. I asked about money saving coupons & within 12 hours had a response & coupons are going to be mailed to me!!!! THANK YOU SO MUCH!!!
Patricia, thank you for your kind words. We certainly wish you and your fur babies all the best, and we are very happy to hear that our food is working out for them. Stay well. Kind Regards, Angela from the Freshpet Consumer Care Team
Reviewed Dec. 4, 2020
I reached out via email regarding my Stock Portfolio presentation for my Economics class to see if Freshpet was willing to send promotional materials. I'm thrilled Freshpet is willing to send me some items, thank you so much for your kindness and cooperation! I can't wait to share the items with my classmates and teacher, they'll be excited.
Thank you Liana! We wish you all the best for a fabulous presentation! And thanks again for including Freshpet into your project. Stay well. All the best, Angela from the Freshpet Consumer Care Team.
Reviewed Dec. 2, 2020
Customer service was fantastic and Freshpet food is so great! They were so quick to respond to my question, I cannot recommend it enough! Our kitties absolutely love it! The fresh ingredients are such a hit with all of our cats!
Thank you so much for your kind words, Nicole! We are so happy to hear that your fur babies are doing so well on our food. We wish you and your family all the best. Stay well. Angela from the Freshpet Consumer Care Team
Reviewed Dec. 2, 2020
I love this products. It has helped my dogs' health so much. We have 5 dogs and most were rescues with numerous issues. After a few months on Freshpet rolls we haven't had to go to the vet once. I highly recommend this dog food!
Reviewed Dec. 1, 2020
I would love to have some coupons for your product. Both of my little dogs love it and my 17-year-old dog is Acting like a puppy again And my eight-year-old Dash hound is losing a little weight. Her doctor is happy.
Reviewed Nov. 27, 2020
Dog loves! Had a picky eater who never turned it away and a very old dog that had teeth issues. Worked for both. A bit expensive but worth the cost when you can see exactly what they are eating instead of reading a label.
Thank you for sharing this story with us. It is wonderful to hear that your fur babies are doing so well, that is our goal at Freshpet! We send kind regards to you and your family! Stay well! Angela from the Freshpet Consumer Care Team.
Reviewed Nov. 24, 2020
I emailed the other day asking if there were coupons to help me with the cost of food for my foster dog. Two days later I got a response. Thank you very much. A few pics of my 13 yr. old Ms. ** whom I am fostering are enclosed.
We are so happy that Old Ms. is enjoying Freshpet! We appreciate you taking the time to share with us how you spoil your fur babies with our food. We wish you all the best and stay well! Angela from the Freshpet Consumer Care Team.
Reviewed Nov. 23, 2020
Please acknowledge ALL points in someone's note to you. I could not recall, but luckily saved a copy. "My vet is trying to help me determine what my dog can eat, and suggested getting a cooked dog food with a novel, single-source protein...AND that the food SHOULD includes grains." Unfortunately, out of all of your dog-centric brands, I only see the bison as a protein/cooked dog food fitting the above criteria EXCEPT for the beef!! What can you recommend that I do? Also, please make it easier for pet parents with such difficulties to be able to avoid having to look at ingredients of a ton of your products by naming at least 1 of them more accurately: The Chunky Beef also has Chicken and should indicate both on the label. Thank you!
P.S. My dog is extremely picky: He needs vegetables and I guess fruit too, but will try spitting out or circumventing anything that doesn't smell like meat. Therefore I'm asking that the APPEARANCE of the food rolls to be akin to just meat.
Hello Nicole, we sent you a private message to address your questions. We apologize for the mix-up. Regards, Genevieve-Consumer Care Team
Reviewed Nov. 23, 2020
I don't usually give reviews but I felt compelled to on this product "Freshpet". I have tried for over a year, trying to find a dog food that my Cocker Spaniel would eat. Forget any dry food. You name it, I tried it. Since finding Freshpet, my dog finally is getting the nutrition he needs, and I add, simply. He also shows more fitness and his eye tears have become way less. All I can say is finally....Thank you Freshpet with coming up with a novel idea.
Hello Charles! It is truly rewarding when our pet parents feel so strongly about our brands. Praise such as yours is most welcome and greatly appreciated. We highly value your patronage and hope your furbaby continues to enjoy Freshpet. Have a wonderful day! Genevieve-Consumer Care Team
Reviewed Nov. 19, 2020
This is a great food. For some magic reason it really helps with my dog's reflux problems. It is always consistent and I have never worried about quality. I use the rolls cut up as a treat for George and without this food I don't know where we would be. I notice a real difference in his comfort if he does not get this food through the day. Thank you, Rebecca
We are so happy that George is doing so well since starting on our Freshpet rolls! Our goal is to make food for our fur babies that is the healthiest and freshest around. We wish you and your family all the best, and big hugs to George! Stay well, Angela from the Freshpet Consumer Care Team
Reviewed Nov. 19, 2020
One of our dogs is aging and losing her teeth. She can’t chew kibble anymore and hates mushy pate food. FreshPet has been a lifesaver because she loves it and is able to eat it without a problem. Before FreshPet she she was losing weight from not eating.
Thank you so much for reaching out, and letting us know how much Freshpet has helped your pup. It is so nice to hear how she is thriving since she has been eating our food. We wish you and your family all the best. Kindest regards, Angela from the Freshpet Consumer Care Team.
Reviewed Nov. 17, 2020
I had asked for a few coupons to help with cost of dog food and customer service was very accommodating. In times like these it is nice to have a very nice experience with customer service. Freshpet is all my dog will eat and always has since he was a pup.
Reviewed Nov. 13, 2020
I have been buying Fresh Pet for years. I have a 15 yr old mini Schnauzer "Chula". She is blind but in good health. I know the food I feed her "Fresh Pet Rolls" has everything to do with her Good Health. I also had a puppy show up 1 yr ago "Pepper". I also feed her the same food Fresh Pet. Well Pepper had puppies and I kept 1. He "Jumbo" is very healthy and loves his Fresh Pet as well. Thank You All.
It is such a pleasure to hear how your growing fur family is thriving on Freshpet! Thank you for taking the time to reach out to us. We wish you all the best and stay well! Angela from the Freshpet Consumer Care Team.
Reviewed Nov. 7, 2020
Great food. I was making my own and tried yours for vacation. I now use yours almost exclusively. My older pups thrive. Their blood work is excellent. They both have massive skin allergies, your food helps. I love the convenience.
Wow, Janice! This is just wonderful to hear, we are so happy that your fur babies are doing so well on Freshpet. We wish you and your family all the best, and we hope your pups continue to thrive. Kindest Regards, Angela from the Consumer Care Team
Reviewed Nov. 5, 2020
Have an older dog that is getting very picky about eating dry and wet dog foods. Am looking to try something different like Freshpet. Looking for some coupons or samples of your Freshpet Select Roll Chunky Beef Recipe Dog Food. He seems to like raw beef so thinking the beef recipe might work for him.
Thank you for reaching out, Wayne! It is so nice to hear that you would like to try Freshpet for your fur baby. Our food has been known to peak the interest of a picky palate! Let us know how your pup is doing. Have a great day and stay well! Angela from the Consumer Care Team.
Reviewed Nov. 5, 2020
I’ve been utilizing the Chicken Dog Joy treats and Turkey Bacon Dog Joy Treats for 3 years with my dog training clients. It’s been incredible to see how even the least motivated dog wants to work for these treats! I feel confident walking into any new client’s home that I can get them off on the right foot with a healthy, motivating and well balanced treat product. Thank you FreshPet, I am forever grateful for your amazing product and it’s consistency. I have grown a business on utilizing your product and I thank you for that.
Hi Melissa, we appreciate the kind words. We are so pleased our treats help to motivate so many dogs! Have a wonderful day! Genevieve- Consumer Care Team
Reviewed Nov. 4, 2020
I e-mailed Fresh Pet regarding a tube of food I bought that was slimy. I tossed it out. I received an immediate reply and will be receiving coupons. Excellent service for Response Case **. My dog, Milo loves Fresh Pet food and treats.
Thank you Steve for the kind words. We are happy to help you and so glad Milo enjoys Freshpet. Have a great day! Genevieve - Consumer Care Team
Reviewed Nov. 1, 2020
Our new puppy just loves this food. It's like he eating a meal made straight out of our kitchen. We tried to give him some dry kibble that made him sick and we switched back to Freshpet. My son did some research and we found that freshpet is the best for our new puppy.
We are so happy that your new fur baby enjoys Freshpet and is doing well. We appreciate you taking the time to share your wonderful story, and we wish you all the best! Stay well. Angela - The Freshpet Consumer Care Team.
Reviewed Oct. 30, 2020
Bailey wouldn't eat after her brother passed away 2 years ago. She would eat maybe 2-3 times a week. After a rough bout of pancreatitis 4 years ago I was told that she had to always have to eat a food with a fat content under 10%. With food brands always changing and canceling a specific food I was about to give up on her. Her bloodwork was getting worse and I was told that she would need to see specialists. I found Freshpet dog food in the grocery store one day and decided to give it a try. At first she turned her nose up to and and refused to eat. I then began mixing it with pumpkin and sweet potatoes. We went through this for a few weeks and one day I noticed that she was becoming more active and eating without any issues.
The following meal I decided to try giving her Freshpet without anything else. That day she ate her meal and ran into the kitchen to seek out more. That was the day that she began eating her meals without any issues. From that day forward we began feeding both of our dogs Freshpet. I did notice that the food she enjoyed the most was Freshpet Nature's Fresh Turkey with spinach cranberries and blueberries. This food had her so excited she began eating out of her brother's bowl, Something she's never done. I can honestly say that I see the puppy we once knew, in the end Freshpet dog food saved her life and gave me my happiness back. I Have posted a couple of videos on TikTok under the screen name of @mrksd04. I would welcome you to take a look at them and feel free to use them on your own social media sites. THANK YOU!!
Thank you so much for sharing Bailey's touching story. It is wonderful to hear about the positive response she has had since eating Freshpet! We wish you and your family all the best! Stay well. Kindest Regards, Angela from the Freshpet Consumer Care Team.
Reviewed Oct. 29, 2020
I am requesting coupons for Freshpet Dog food. 1.7 lbs. We began using Freshpet for our Yorkie that has stomach issues and bouts of diarrhea. Within a couple days he was back to his norm. Precious loves the food so much that we have to control the bowl, so he doesn't eat it all in one gulp. Many thanks.
Thank you for taking the time to reach out. It is so nice to hear that Precious is doing so well on Freshpet! We wish you and your family all the best and stay well! Kind regards, Angela - Freshpet Consumer Care Team
Reviewed Oct. 27, 2020
I am so happy to have found Freshpet! My 13 year old muttley Polly was SO picky she wouldn't eat anything! I had tried everything! She would sniff and walk away. I was feeding her Organic Purina or Kibbles and Bits and she would sort of eat it. I noticed her coat getting dull, she was getting very lethargic, she was itching a lot and chewing at her fur. I saw a commercial for FreshPet and thought I would try it. It has been 4 weeks now and my Polly dog's coat is soft, she isn't itching or chewing, she is very playful and her sleep habits are back to normal! It is as if she is 10 years younger and boy oh boy does Polly dog LOVE LOVE LOVE Fresh Pet!! She gets so excited about her food now! Thank you to Fresh Pet for making Polly eat better and feel better!
Hi Lisa, we are so happy you feel Freshpet is contributing to the good health of Polly. Having a picky pooch love her food must make Mom so happy. We are so grateful you decided to try Freshpet. Have a nice day. Genevieve- Consumer Care Team
Reviewed Oct. 24, 2020
I enquired about the product, asking if they did samples, got a speedy polite response back. Very impressed. They sent me very useful vouchers. Can't wait to start my dog on this food. I must admit I am finding it difficult to find stores that stock it where I live. Hopefully I will track it down very soon as my dog is so fussy about food.
Hi Tracey- thank you for the nice comments. Please check the store locator on our website for retailers in your area. We will send you the link via direct mail. Regards, Genevieve
Reviewed Oct. 21, 2020
My dog Murphy, has had stomach issues since we got him in 2009 as a rescue. The vet always recommended medication and special food. I also cooked for him hoping this would help. It wasn't until I tried FreshPet that he became healthy! I saw a commercial and thought it couldn't hurt. I immediately saw the results. He is healthy and more energetic and has solid stools. So grateful!
Thanks so much Marcia! We are happy Murphy is doing so well on Freshpet. Your loyalty is really appreciated. You guys have a great day! Genevieve- Consumer Care Team
Reviewed Oct. 20, 2020
My dog is very picky with her food. She never liked hard food like kibble so when I found Freshpet it was the best feeling ever knowing that she loved it! She does happy rubs all over the floor and front of the couch after she’s done eating! And the fact that there are different flavors that I can switch it up for when she gets bored makes me and her so happy! Best pet food ever!
Hi Paisley! It is truly rewarding when our pet parents feel so strongly about our brands. Our goal has always been to provide consumers with the finest products. Praise such as yours is most welcome and greatly appreciated. Genevieve-Consumer Care Team
Reviewed Oct. 16, 2020
We switched our 6 yr old Maltese to Freshpet from Royal Canine about 10 months ago. She has been doing great on it until this week when she has thrown up 4 times within a half-hour of eating. She doesn't have any other symptoms and is not acting ill at all. Both the bags that the food came from had a sell-by date of 1/20/21 and both were purchased at Walmart on the same day. They have been properly refrigerated. After she threw up the second time we threw the first bag away just to be safe, and opened another bag, but the same thing happened. Is it possible that this is just a bad batch? Has anyone else had this same problem?
Hello Karen, sorry to hear about your experience with Freshpet. I hope your dog is feeling better. I will be reaching out to you to gather additional product information for my Quality Assurance Team. We appreciate your continued loyalty to our products. Regards, Genevieve
Reviewed Oct. 15, 2020
Having a dog that was recently diagnosed with diabetes we are struggling on food issues. I reached out to Fresh Pet and they are sending me some coupons to try their food for my sweet baby. I really want to see the joy in him while he eats. I am hoping this is the answer. I am so impressed with this company’s great information they sent me about their food. Can’t wait to try it.
Hello Angala. We hope your dog will enjoy Freshpet. Let us know if you have additional questions. We are anxious to hear how it goes. Regards, Genevieve Consumer Care Team
Reviewed Oct. 15, 2020
My dog was 5 years old when he past away last month. Months prior I took him to the vet for his annual wellness exam since his birthday was in July. Blood work was drawn and results came back as a healthy dog. NO health issues found. I’ve feed my dog fresh pet since a puppy. I’ve feed him the Turkey/Chicken recipe that came in a loaf. On a Sunday morning he ate breakfast, not knowing that would have been his last meal. Sunday night I noticed he was walking with a hump and refused his fresh pet dinner. He was still drinking water and walking (that was a good sign to me).
Monday morning throughout the afternoon he didn’t want to move. But he still had the energy to drink water and to use the bathroom (didn’t think it was too serious). Then, I noticed Monday evening his urine was a dark orange color. I called my vet right away, they didn’t have any openings since it was the end of the day. They’ve schedule me for a first available appointment Tuesday morning. Sadly to say he didn’t make it in time for his appointment. Throughout the night of his passing I kept an eye on him. I could tell he was in pain because he didn’t want to get up. Hours before he past, he threw up the Fresh Pet I feed him 35 hours ago. I thought to myself “How didn’t the food not digest by now?” We had a few more hours to go until the vet opened, didn’t think he would have had an attack that all started in his stomach (rapid contractions) then eventually caused him to stop breathing.
Once we arrived to the vet, they’ve seen he was not coming back. They’ve ran some tests and said the cause of death was due to IMHA (low red blood flow to the lungs). For a healthy dog that all of a sudden has an auto immune disease made no sense to me. The vet stated he could have gotten bitten by something that could have carried a disease or either he ate something toxic. I live in Florida and September is rainy season. We had a wee-pad set up for him through out August to September in the house. I know it wasn’t due to a bug bite. Any time he got bitten that area would swell up. Doing research MOLD has been reported in this product from previous customers. Also, they use an ingredient used to thicken the food that is toxic called carrageenan. That ingredient can cause a disease in the intestines.
After researching for days, weeks I strongly believe his cause of death was due to the food. I believe that I bought a bad batch that carried mold and I didn’t notice it. In his early life I feed him the chicken nuggets that came in a bag. I stopped buying that because I noticed mold was growing in a newly opened bag. I literally spent $40 a week (two loafs per week) thinking this is the best stuff for my dog & not second guessing this would have KILLED him. MOLD has been a reporting issue with previous customers, just read the reviews. I called customer service and suggested a recall, they won’t even look into my concern. Please to do your research on this company before buying their food! If you do continue to feed your dog this please be on high alert anytime you notice a slight change in their everyday routines. Since the company won’t look into my concern hopefully this can help other families if they notice their dog is suddenly ill.
Hello Laura, Please accept our condolences on the passing of your dog. We want to assure you we take every complaint very seriously.
We thank you for taking the time to speak with our Veterinary Team. To further investigate what happened to your dog, our Vet Staff is available to contact the veterinarian who treated your dog. However, we would first need your permission to do so. Please contact us at 866-789-3737 if you are up to further discussing this case with us. Regards, Genevieve- Consumer Care Team
Reviewed Oct. 14, 2020
We have 7 small Pomeranians, that are absolutely in love with the dog food and pet treats, that are made. The food is always fresh, and the Dogs can’t wait for their feeding. Thank you for a great product, and excellent customer service.
Hi Rudy! We are so happy your dogs enjoy our food and treats. Your kind words will be shared with the team. Have a great day! Genevieve - Consumer Care Team
Reviewed Oct. 11, 2020
I have a yorkie puppy who became such a fussy eater. I tried everything then I found Freshpet puppy roll so tried it, she loved it but after a few days she was sick. As I was out in the car with her I put this down to car sickness, she refused the puppy roll after so I left it a few weeks and tried it again. Once again she ate it straight away but after 3 hours began vomiting. I monitored her for a few hours and she seemed ok but during the night she began vomiting again. I know she has not had anything else except Freshpet so it is too much of a coincidence a second time she is sick from it.
I am devastated I gave her something I thought was healthy and good but it’s made her ill. After reading other reviews it seems this is happening to a lot of other dogs. I think it needs a recall or investigation. Something isn’t right if it’s making dogs ill and my puppy is only 5 months old. They easily get dehydrated. Really annoyed at what I believed to be a healthy puppy food has made her so poorly.
Hi Dawn - We're sorry to hear that your puppy experienced vomiting and hope that your Yorkie fur-baby is feeling better. You noted that you left the product for a few weeks, please note that the food is only good for up to 7 days once it has been opened. I will be reaching out to you via email to gather some information about the particular Puppy Roll you purchased.
We take pride in the quality of our food and we'd like to have our Quality Team review the production records for that batch of food. We look forward to hearing from you soon.
Tara
Reviewed Oct. 9, 2020
I get up every morning and both of my cats are waiting by the fridge for breakfast lo. They love your food so much. My 5 month old bites my slippers if I don't pay attention to him as soon as I get up.
Thank you for taking the time to share your story. I am so happy your cats enjoy Freshpet, and look forward to their meal time! It is so cute that the kitten attacks your slippers looking for attention! Stay well! Angela
Reviewed Oct. 8, 2020
I currently lost my job due to COVID. Thanks to the Freshpet team, I'm able to continue to provide the most excellent food for my fur babies! My klo can't handle other brands of food, Without severe GI consequences. I contacted y'all's support team and asked for coupons, and y'all have been more than amazing. <3 Pictures of my girls for thanks!
Thank you, Kathleen, for your kind words. It means a lot to hear that Freshpet has made such a difference for Klo. We wish you and your family the best and stay well. Angela
Reviewed Oct. 6, 2020
I sent an email inquiry about which of the products to use and I was provided with a wealth of information. I mentioned that I wanted to stray away from a grain-free diet. I was told to focus on the select line and also was told that I will get coupons!
Thank you for reaching out to us, Jared! It is so nice to hear we were able to provide you with all the information you needed. We sure hope that your pup is enjoying his Freshpet! Have a great day and stay well! All the best, Angela
Reviewed Oct. 6, 2020
We’ve been using FreshPet since we brought our little one home! She absolutely loves it and we can’t be happier. The product has great, healthy ingredients and we recommend to everyone. It’s the best food to feed your little ones. Thank you.
Thank you for your kind words, Lisa! It is so nice to hear your fur baby enjoys Freshpet, and is doing so well. Have a fantastic day with your little one! All the best, Angela
Reviewed Oct. 5, 2020
Love your products and customer service. The products are always fresh and easily available in my locations. Our dog Ellie is crazy about your dog food! The price sometimes makes it difficult for us to purchase. Thank you for your continued service.
Reviewed Oct. 4, 2020
Had trouble finding food for my dog. She is extremely picky and would not eat any food I tried. She loves the home style creations. Was hoping to receive saving coupons towards your pet foods. With this pandemic I have had a loss of hours and I also take care of 8 to 10 stray cats outside so pet food I buy a lot of and it gets quite expensive, so thank you.
Reviewed Oct. 2, 2020
We love your food but it's kinda of expensive. Can you please send us some coupons as we are paying 12 a day. Our dog is really picky and will only eat your food but times are hard right now as my boyfriend is laid off right now and it's only me working so it's hard to afford and any kind of help like coupons would help. Thank you.
Reviewed Oct. 1, 2020
My dog loves your products. When trying to find products that she likes was really hard, I found yours to be the best. Sophie loves the flavors, and the texture of the Freshpet better than dry dog food. She will eat it plain or mix with dry, but will not eat the dry without it mixed in.
Hi Mark. We're so happy to hear that Freshpet made such a difference to Sophie. We appreciate you sharing your message. Have a nice day! Genevieve
Reviewed Sept. 26, 2020
HI! Thank you for your prompt response to my email! I’m thrilled to be receiving coupons. My chihuahuas love Fresh Pet & I love the ease of cutting off a slice to serve them. Great product. Thank you!
Lisa **
Hi Lisa, thank you for the kind words. It is nice to hear your dogs enjoy Freshpet! Have a super day! Regards, Genevieve
Reviewed Sept. 26, 2020
My fur babies love your food. I think we need more variety in the stew and bags. You should sometime have sales also. It is rather expensive for me because I have two fur babies. My daughter has two babies also. It would be greatly appreciated if we could receive coupons sometime. Keep up the good work. I almost forgot that one of my daughter’s babies has Cushions Disease and Freshpet seems to be keeping it in check. Thanks again.
Hi Joan. As you would expect, we place a great value on the opinions of our pet parents. Your comments will be shared with our Marketing Team. Your continued loyalty is appreciated. Have a great day with your fur babies! Regards, Genevieve
Reviewed Sept. 16, 2020
My Bernese Mountain Dog Kaiden is 11 yrs old and since we been feeding him Freshpet he acts like a a young dog again! He wants to play and knows when he is getting his Freshpet. He also loves the stew!!
Thank you Susan for the lovely words. We are so very happy to hear Kaiden enjoys Freshpet and it makes him feel young! Have a great day! Genevieve
Reviewed Sept. 16, 2020
I have a 4 year old Old English Sheepdog that has been on Blue since I got him, but I always worried about bloat in large dogs, my daughter also has one, but hers was very finicky about eating; so when she suggested I try the Freshpet, I did (even with the cost) and I've been very pleased. I don't have the worry and my dog loves it.
Hi Cheryl, we are thrilled to hear how happy you are using Freshpet. It is truly rewarding when our pet parents feel so strongly about our brands. Our goal has always been to provide consumers with the finest products. Have a great day! Genevieve
Reviewed Sept. 14, 2020
My rescued pup was having gut and skin issues. I tried different crunchy food and finally found a good one that was grain free, corn free and the first 5 ingredients were all good stuff, his bathroom habits got a little better but not totally and still had itching. SO, I did a little more research and found my (CANNED) food could be the real issue. I switched the canned stuff out for Vital Fresh pet I found at Petsmart and it has made a world of difference. No more talking gut, stools are regular and his skin is even better. No more dandruff. He loves the new (wet) choice of food and sits in his spots just waiting and staring at me while I prepare it. The big loaf gets us about 2 weeks as a topper (he is a 65 lb dog) and I think spend less in a month than I did buying the big cans wet food.
Hi Cori - Wow, we are so thrilled to hear how our Vital food has made such a positive change in your pup! Stories like yours are the reason we do what we do. Thank you for taking the time to share your happy "tail" and we wish your pup a long and healthy life :)
Reviewed Sept. 9, 2020
My dog loves the taste. Just started two days ago. I will be starting my 11 month puppies to the food as well. I would like to request some coupons. I have three dogs that I will transition to your food, but I hear from friends that they are very satisfied with their dog's reaction to the food.
Hi Diane, it is nice to hear your dog enjoys Freshpet. Best wishes with the new puppies. Please sign up for our newsletter to hear about special offers and promotions. You can also go to our Facebook page to learn about new events too! Have a great day! Genevieve
Reviewed Sept. 7, 2020
I appreciate the very fast response when I emailed FreshPet for coupons. I have tried all the home delivery fresh dog foods - Pet Plate, Nom Nom, Farmer's Dog, and Ollie. I still preferred FreshPet and so do my dogs. Some of the other brands gave my GSD bad diarrhea - but she had a happy tummy with FreshPet. :)
Hi Kelly! We are so delighted to hear that Freshpet is your dogs' favorite food and that it makes their tummies full and happy! Thanks for sharing your review :)
Reviewed Sept. 6, 2020
Mom’s dog loves Freshpet and previously was a very picky eater, Bouncing from food to food and never finishing, but since starting freshpet he Eats his full meal; he has trimmed down, become more active and his coat is gorgeous!
Hi Linda - Thank you for your review! We are so happy your mom's pup loves our food, but even more happy that you can see the positive difference in his health. Happy "tails" are our favorite!
Reviewed Sept. 6, 2020
My dog loves the grain free formula and I feel good feeding her healthy fresh food. This is the only brand of dog food I buy now and I recommend it to all my fellow dog owners. I buy the loaves as I think they stay fresher longer.
Hi Jackie - Thanks so much for the love! Your review captures our belief that our fur babies deserve real fresh food to help them live their best, happiest, tail-wagging lives. We sincerely appreciate your loyalty and letting other pet parents know about our food. Have a great day!
Reviewed Sept. 5, 2020
I am unemployed and recently found a puppy in the alley behind my home. It has been sick so the dry dog food has been hard for him to digest. I tried the Freshpet puppy food and I has been great for him. I however as I mentioned am unemployed so I was asking for coupons and I have been told I will get coupons. Thank you!
Hi Norma, thank you for sharing the nice words. Please visit our website and sign up for the newsletter to find out about special offers. We also have fun things and offers on our Facebook page. Have a great day! Genevieve
Reviewed Sept. 2, 2020
I have already wrote the company and was sent this link to complete to receive coupons in the mail. I purchased cold dog food and it had mold on it. It was my first time buying FreshPet. Any questions call **.
Hi Kelly, so sorry for your experience. We sent you a private response. Regards, Genevieve
Reviewed Aug. 31, 2020
My pets just LOVE this food. It's the only food they will eat now, and they are extremely fussy! I love giving it to them because I can rest assured that its good for them. I sent an email asking if the food came in larger sizes and got a response very quickly! I am just extremely happy with this company and their products, period! Thank you from one happy customer, and two happy full bellies!
Hi Kelly. Hearing your fussy eaters enjoy Freshpet makes us very happy! Have a wonderful day! Regards, Genevieve
Reviewed Aug. 31, 2020
Freshpet is the only food my Bernedoodle will eat. She’s a picky eater but loves her 2 meals a day and eats every last piece. Thank heaven for your fresh food. It’s so delicious and nutritious and I only want the best for her. I contacted you as an avid customer and was so happy you will send coupons to buy her delicious food. Thank you from me and Marnie!
Hey Marnie and Diane! You guys are the best! We really appreciate our loyal users. We are dedicated to bringing the power of real, fresh food to pets. Enjoy the day! Genevieve
Reviewed Aug. 30, 2020
The very friendly people in the customer care team are going to send me some vouchers so that I can try your products. I am hugely grateful, especially during this difficult time. Thanks to you all very much! Love from Scarlet the cat.
Scarlet, we hope you enjoy trying Freshpet! Have a great day! Consumer Care Team
Reviewed Aug. 27, 2020
My senior pet had been having trouble eating kibble as he has very few teeth, so I tried the Small Dog Chicken and Dog Joy Chicken treats. He loves them and they are both soft enough for him to eat comfortably. Also, not sure if it's related but it seems the grain-free food has helped with his skin and coat.
Hi Albert - Thank you so much for sharing your senior pup's experience with our food and treats. We are so happy our recipes make his meal time yummy!
Reviewed Aug. 27, 2020
Y’all, I can’t rave enough about Freshpet Vital Fresh Cut dog food! I have been feeding it to my 3 dogs for the last month and half and they love it! Rudy and the 16yr old girl, Samantha love the beef and lamb mix and Lucky loves the chicken mix. The biggest difference is the turn around it has made with Samantha. She has gone from a lethargic old dog to a vibrant, active, engaging senior dog. She is completely different than the dog who came to my house 2 months ago. This morning on our morning outing, she was running and jumping after the other dogs like she was a pup. There is light in her eyes again.
She wears doggie diapers because when she came to us she had many “accidents” when she slept during the day, when she would just walk around the house, and several through the night. Those are now getting fewer and farther between, AND LAST NIGHT was our first dry night???. I can’t sing enough praises about this food!
Hi Casey - Wow, we are really feeling the Freshpet love and are so happy to hear that your fur babies are doing so well since introducing Freshpet to their diet. Nothing us makes us happier than hearing stories like yours. Thank you for sharing your kind words.
Reviewed Aug. 26, 2020
This is the only food my 2 dogs will eat. I have been feeding both Max and Anabelle this for over 3 years. This is the only brand they will eat. Both prefer the beef mixture over the chicken the most. For the price, you get what you pay for.
Hi Mary! It is so nice to hear Max and Anabelle have enjoyed Freshpet for 3 years. We are very happy they chose us to be their favorite brand. Your loyalty is appreciated. Have a super day with your furbabies! Genevieve
Reviewed Aug. 25, 2020
I have heard nothing but good reviews for Freshpet and my pet deserves the best. She loves the treats and So trying the other FreshPet products is the obvious choice!!! Happy doggie will equal a happy dog mom! Thanks Fresh Pet.
Hi Catherine -
Thanks so much for your kind words! We are feeling the Freshpet love :)
All the best to you and your fur baby.
Freshpet Consumer Care
Reviewed Aug. 22, 2020
FreshPet has truly made a difference in our senior dog. Xerxes is 12 years old and though he doesn’t always look or act his age, we began to notice he was slowing down with age and not eating his food regularly. We decided to try FreshPet, which we’d seen in the grocery aisle at the store, thinking a soft food would encourage him to eat. Xerxes took to it immediately, and ate up every bite of his meal. Within a couple of days, we noticed he was getting more of his spunk back and always wanting to eat his meals each day. We truly credit FreshPet for giving our sweet boy the energy he needs & deserves in his golden years. I would recommend this food to anyone!
Thank you Emily for the kind words. We are so happy Xerxes is doing so well using Freshpet. Have a great day! Genevieve
Reviewed Aug. 21, 2020
I sent a email stating how I buy Freshpet for my dog who seems to really enjoy it. I had stated that I never see coupons for FreshPet, and asked for some. I was sent a email stating I would be sent coupons for FreshPet. I was thrilled by that response and look forward to hopefully receiving the coupons soon.
Hi Lorraine -
We are so happy your dog is enjoying Freshpet and hope the coupons help you out a little!
Freshpet Consumer Care Team
Reviewed Aug. 20, 2020
I purchased Freshpet Chicken Recipe on a whim as a extra treat for my dogs. I mixed it with there regular dog food (2) 1/3 cups freshpet and 2 cups dog food. My female a 3 yrs old and male a 5 yrs old both healthy and active loved the food but several hours later my male was acting funny on the bed. He was very restless getting up laying down several times. I got up to take him outside and before I got to the door he had diarrhea. He had another accident a couple hours later this time not waking me up and there was a good amount of blood at the end.
He is also burping which is not normal for him. Not sure if he was trying to get sick but I have him fasting for 12 to 24 hours. He is not acting normal. He is sleeping a lot not wanting to play when he is a 24/7 ball kinda dog and wanting a lot of affection. Even trying to climb in my lap when he is 117lbs and I’m only 120lbs. So I’ve been monitoring his stool and him in case I have to rush him the the vet. My female seems fine but I will not be giving this to my dogs again. Has a sell by date of 12/31/20.
Hello Nicole, our veterinary team reached out to you several times and did not get a return response. We hope your dog is feeling better. Consumer Care Team
Reviewed Aug. 18, 2020
My two fur babies absolutely love Fresh Pet! When they aren't interested in their dry food I grab a roll of their favorite beef roll and the fresh pet small dog for the little one! It completely revamps their meals and they love it!
It is so nice to hear that your fur babies are thriving on Freshpet! We appreciate you taking the time to share their experience with us and wish you all the best! Angela
Reviewed Aug. 17, 2020
My 3 years old golden was stricken with lymes. She was running a fever, not eating and lethargic. We got the fever under control but she still would not eat. After three weeks of nibbles here and there I bought Fresh Pet. From the first slab I put In her bowl she ate. Then more until our Saige was back to her old self and full of energy. She loves it and looks even healthier than before she got sick.
Thank you for taking the time to share Saige's amazing story! I will be sure to share it with the rest of our team. Have a wonderful day and stay well. Angela
Reviewed Aug. 16, 2020
I have a 10 year old Siberian Husky and he absolutely loves the multi protein flavor. He is super picky with food but he ate this up. I just cut up the whole thing, store it in a ziplock in the fridge so it’s ready when I need it.
Hello there, Kiana! It is so nice to hear that your fur baby enjoys Freshpet! We will be sure to pass along your comments to our team. Have a great day and stay well! Angela
Reviewed Aug. 16, 2020
I would highly recommend Freshpet moist dog food for small-large dogs. My lil dog had teeth extracts and he turned his nose at every dry and wet pet food except Freshpet. My Vet highly recommended it and I have seen visible changes for the better in my little guy!!
Reviewed Aug. 14, 2020
My 10 mo. old English bulldog loved this brand as everything else we initially gave her led to contact dermatitis on her face and other skin allergies. Just last Monday we gave her a fresh bag and within 24 hours the diarrhea came. Then 72 hours after that the blood and mucus came. Believing that the second bag we bought at the same time was good, we gave some to our Frenchie as an emergency treat for training. Within 24 hours, his diarrhea came. 72 hours after that came the mucus and blood. I have emailed Freshpet twice and while the first email was very compassionate and detailed their safety protocols, the second response about the second bag was a brush off. The vet just today told me she’s heard of bacterial outbreaks with Freshpet recently so please do your research before purchasing any brand!
Hi Danielle - We’re so sorry to hear that you felt our follow up was not sympathetic. We really care about our pet parents and their pets, and take all issues very seriously. We immediately forward any concerns to our Quality Assurance Team as well, so that they can look into them as soon as possible. If you‘re open to it, please give me a call at your earliest convenience at 866-789-3737. I would like to have our veterinarian team speak to your vet regarding your dog and the concerns at hand. Hope to hear from you soon.
Reviewed Aug. 12, 2020
Freshpet is a delicious food that has breathed new vitality into my old Chorkie girl. She looks forward to eating each day. It’s easy to eat, easy to digest, and nutritious. I highly recommend Freshpet to anyone! They are also a gracious company with excellent customer service.
Thank you for sharing your kind words, Heather! It is so nice to hear that your fur baby enjoys Freshpet and is thriving! We wish you all the best and stay well! Angela
Reviewed Aug. 6, 2020
I usually make my dogs food for his evening meal, but we are in a small apartment while moving so I decided to buy him Freshpet. After three days, he could barely put his right leg on the ground. He also had difficulty walking and getting up and down from a lying position. We couldn't think of any way he had hurt himself. The only thing my husband could think of was that we changed the food. I started looking on the internet and found that Freshpet uses carrageenan as a thickening agent. This additive has been known to cause inflammation and have an effect on arthritis. I immediately threw the food away and within a few days he was back to normal again.
Good Afternoon Lisa,
We regret that your dog was having difficulty getting around. Please be assured that we take reports such as yours very seriously. If you are up to it, please call us at 866-789-3737 so we can learn more about your dog's recent experience, gather some product information and provide you with clarification regarding the safety of carrageenan. We are available Monday to Friday, 9:00am - 4:30pm EDT.
Regards,
Freshpet Consumer Care Team
Reviewed Aug. 6, 2020
Two Chuys, 2 and 9+. Both Chuy have issues with this food. The 9 year old suffers stomach problems and will only manage a poop every few days on the Freshpet. The 2 year old pup has Extreme VOMITING and recently battled meningitis, cause 'unknown'. I can't 'definitely' link the meningitis to the FreshPet, but I can link the 2 days of VOMITING and lethargy of this extremely hyper pup to eating FreshPet. I'm trying desperately to get my mother to stop buying this food for her dogs, but at 70, she doesn't always remember. I have copied the reviews from this site, as well as others, and will continue to send these to her every day until she STOPS!!!
A NOTE TO FRESHPET: After doing so simple research, and coming across not only this site, but a few others with more than a few WARNINGS, I will say only this: SAVE IT! I don't want to hear how you care. You've known about these issues for at least 5 YEARS. If you company were a human, I'd seek a restraining order. Everyone else: Do NOT feed this food to your fur babies.
Good Afternoon Crystal,
We are sorry to hear that your dogs were not feeling well. Please know that we take reports such as yours very seriously. There are many factors that may cause a pet to become ill. Without knowing the full medical history and feeding regimen of your dogs or the other reviews you referenced, it's difficult to conclude a cause. If you are up to it, please call us at 866-789-3737 so we can learn more about your pets' recent experience with our food and research this incident further. We are available Monday to Friday, 9:00am - 4:30pm EDT.
Regards,
Freshpet Consumer Care Team
Reviewed July 10, 2020
I bought FreshPet at Safeway. It has made such a change in my older Dogs as well as our new pup. Will recommend highly to friends. The small dog formula is the best. Both the roll and the bag. Thank you.
Reviewed July 10, 2020
I have an old dog and she is a very picky eater and I worried about her getting proper nutrition. I started buying Freshpet and she loves the food and I can tell she is getting adequate nutrition. I would recommend this food since it is good for them and it is convenient.
Hi Margaret -
So happy to hear that your senior fur kid is thriving since switching to Freshpet! We appreciate the love! Thank you and be well.
Tara
Reviewed July 9, 2020
My dog is 13 and has always been a picky eater. I had to make chicken and beef for him every week. I saw the commercial and thought why not try it. Well to my surprise he loves it! Eats it all and licks the plate! He also loves the turkey bacon. He acts like a pup every time he eats because he knows he gets a 1/3 piece of the bacon.
Hey Linda! Thanks for taking the time to pass along your kind words! We are so glad to hear that you tried Freshpet, and your fur baby is doing so well. We wish you all the best and stay well. Angela
Reviewed July 2, 2020
Our Lucy is a 13 year old Jack Russell/Rat Terrier Mix. About 6 months ago her appetite began to fail. She began to have stomach pains, gas, and random diarrhea. Her activity level went down drastically! We had to trick her into eating with a little table food to get her to eat any kind of dog food we introduced. We tried a a couple of really good brands suggested by our vet. Her activity level went down drastically! She had a cancer removed two years ago and we just concluded she was in a decline ready to go over the rainbow bridge. Enter Daisy her dog cousin!
Daisy shared some of her FreshPet dog food when they had a doggy spend the night party. Lucy gobbled it up! We immediately went and bought some, Now Lucy is back to her sassy, feisty, happy self. She meets us at her food bowls in the morning tail wagging! No more tummy pains or diarrhea. She is back on squirrel patrol and we could not be more happy. Thank you for giving us back our Lucy Loo!
Hey there Edna! Thank you so much for sharing the love! It is so rewarding to hear how well Lucy and her dog cousin Daisy are doing on Freshpet. Wishing you all the best! Angela
Reviewed June 22, 2020
I have been feeding Freshpet to both my approx 14-16-year-old chihuahua mix and my 1.5 year old chihuahua mix for about the last 3 to 4 months. I have tried different products, i.e. protein formula however this formula seemed to be their favorite. Over the last week which has been the same time frame in which they have been eating a bag with expiration date Nov 2020 both dogs have been vomiting. The older dog has also had a small amount of blood in his feces. Both have been gasping for air though this has happened inconsistently.
It finally occurred to me after about 3 to 4 days of this to read the reviews on Freshpet. I am seeing some concerns from other pet owners here which now has me further questioning the product. Prior to this bag, I was very pleased with how well my dogs were enjoying their food. Now, nearing the end of this bag, I am considering going back to preparing their food (chicken, veggies and rice) on my own again. Hoping for some additional insight as I was excited to have found what seemed like a really good food for my dogs.
Hi Shawnda,
Please accept our apology for the delay in responding to you. We are so sorry to hear that your chihuahua fur babies were not feeling well. If you are up to it, please call us at 866-789-3737 so we can learn more about your pets' recent experience with our food. We are available Monday to Friday, 9:00am - 4:30pm EDT. We look forward to hearing from you soon.
Regards,
Freshpet Consumer Care Team
Reviewed June 15, 2020
This Freshpet, option was a great choice as use of 3-4 tablespoons as an encouragement to eat, for my dog. It WAS great for about 8 months, then the diarrhea and vomiting started. I stopped all food for 2 days - he was better than introduced the Fresh pet - small bites of 2 tablespoons back in and the diarrhea started again. Off the food and diarrhea stopped, so I am confident in saying my dog is no longer able to tolerate this food, as others have posted with similar symptoms. I am not saying anything about the quality of this product, just that my dog is no longer able to eat it. I called the 1-866 number to report and was told no recalls on any food. Heads up if you are thinking of using this product.
Hello Lori. Thank you for your review. We are sorry to hear our Freshpet is no longer a good fit for your dog. The information you were provided when you called is correct. We never had a recall on any of our Freshpet products at any time. Your comments are very important and will be kept on file. Your loyalty is appreciated.
Reviewed June 14, 2020
My dog had been on this food for several months. Late May. He eats chicken Freshpet kibble bags and rolls. Last week he’s up at night panting and squealing in pain. His stomach is the size of a football. Off to the animal hospital all the way uptown at 2:30am in New York during a curfew that started at 8pm. What a disaster. $1000 later my dog has been given fluids and injections. When the sun was shining again I finally got home. My dog slept. The next day he was throwing up. Then, the next evening his stomach is again the size of a football. Off to the animal hospital for a second night, this time at 2am in New York during a curfew. I Still have no idea it’s the batch of Freshpet food that’s poisonous.
Hours later the hospital need to keep my dog overnight. He was given fluids injections and an iv drip overnight. They hospital kept him until the following night. Acute Pancreatitis and his liver readings in blood work were off the charts. The same situation that other customers have reported. Several thousand dollars in vet bills this time, when I returned from the hospital with my dog he had to have painkillers As well as two other strong drugs for three days. He was miserable and wasn’t eating. So I went back to his old diet. And he started eating. So a week goes by. And I’m thinking, what if it’s the food. So I googled and saw on this site how many recent episodes of dogs having the same illnesses as my dog. And I have to write a review.
This food batch of batches from the end of May are toxic. There is something wrong with them. I’m now taking this to Be analyzed by the labs. And I’m taking this to Amazon (because I buy these from Whole Foods, whom they own) And beg they stop selling it. and then to the Consumer bureaus. It’s not safe to feed your dog this food. It could have killed my dog had I not gone out in the middle of a pandemic and protest at the same time in New York City and taken him to hospital.
You can’t ignore all these cases, including mine, and still reasonably sell your product To the unsuspecting public before you recall / acknowledge / FIX the problem. To read other reviews that span over a month and to see your responses show you know have a problem. But you haven’t fixed it. Please don’t buy this food until this company figures out how to make it not fatal for dogs. I can never be a customer again, because I know next time it could kill my dog, and I don’t want to take that chance. The product is defective, in my opinion. I will update this review once I have the Food analysis completed.
Hi Matthew, Thank you for your review. We are sorry your pet did not have a pleasant experience. We take these matters very seriously and appreciate you taking the time to speak with our Vet Team to learn more about your experience.
Reviewed June 9, 2020
I adopted my chihuahua, Rosie, about a year and a half ago. I have had the hardest time finding a food for her. We started with canned, then frozen raw, then freeze-dried raw. Each time I changed her food, she would fast for three days. When traveling, she would refuse to eat her normal food. Once we got home, it would be another three day fast before she would eat dog food. I started her on raw because I want her to have the best, freshest food out there. I thought this was my best choice (even though she didn't really like it).
This semester, I took a class where we learn about different business related paperwork, formatting, and generally how to write as a professional. For part of the semester, our work had to be based on a publicly traded company, and I chose Freshpet because it was pet related and I somewhat recognized the name. While doing these projects, I had to pretend to be an employee, writing memorandums, emails, and a white paper for Freshpet. In my white paper, I researched why someone should choose Freshpet over raw or kibble, and I ended up convincing myself.
There is no other food on the shelves that can really compare. Freshpet is cooked in a way that preserves as much nutritional value as possible, has responsibly sourced ingredients, and it smells (and probably tastes) just like leftovers! When I took a piece to see if Rosie would try it, she bit my fingers trying to get at it. I hand-fed her the portion of food she was supposed to have for her first day transitioning because while I was trying to put it away, she'd be jumping at my legs and whining for more! When I gave her Freshpet in a bowl (separate from her raw food) she ran over and licked it clean! I have never seen this dog so excited to eat. She followed me around the house for at least ten minutes after she finished looking up at me like I had more to give her.
The past few days where she has had only Freshpet, she reminds me when it is time to feed her (which she never used to do!). I have noticed that her bowel movements are more regular, she has much more energy, and with such easy portioning, she is losing weight in a healthy way. She is a much happier dog and I am a much happier owner. She is finally a dog that is excited to eat! Thanks, Freshpet!
Reviewed May 26, 2020
About 9 or 10 months ago I started using Freshpet. One of mine is almost 8 and just couldn't jump up and down to get on sofa or bed. My Pom was very picking. My small one was 16 and passed in Dec 2019. Freshpet changed their lives. No more being overweight and allergies are improving. They are different babies. I buy about 8 or 9 tubes a month and worth every dollar. Never had any problems with mold with Freshpet and I buy at Walmart. At Pet Smart they charge 12.96 a tube. I will forever be grateful to Freshpet. I had tried so many brands. Thank you! Janne
Reviewed May 21, 2020
I purchased the Freshpet chicken in a bag for my 11 year old Yorkie. She ate it the very first day but by day 2 she would not touch it. She started panting and showing signs of distress. She also will not eat anything or sleep. I’ve now been up the entire night because she had vomited 3 times.
Hi Jennifer - Thank you for connecting with us via email. We hope your Yorkie is feeling much better. We appreciate the additional information you emailed to us. - Freshpet Consumer Care
Reviewed May 20, 2020
Our 15 year old golden retriever/husky mix has always been a super picky eater. A few months ago she stopped eating completely. On a whim, I bought a FreshPet dog food log. SHE ATE IT! She demands her one pound twice a day and has gained back all her weight! We couldn't be happier! Thank you so much!
Reviewed May 19, 2020
Not for my dog. It smelled delicious and looked fresh and my Maltese enjoyed it (1 bag). But after reading so many bad reviews about dogs vomiting or going to the ER and how the product isn’t always refrigerated when shipped, I couldnt risk giving it to her anymore.
We are happy your Maltese enjoyed Freshpet and want you to continue to be part of our family. Freshpet is always shipped refrigerated to our pet parents We will reach out to you privately to provide information on our products and protocols. Have a good day!
Reviewed May 15, 2020
We love your products. My fur babies jump for joy around the kitchen when they hear me open the bag. During this time of COVID-19 kindness is truly appreciated. I lost my job and your company providing coupons to help me in my time of need. From the bottom of my heart thank you.
We are happy your fur babies enjoy Freshpet!
Freshpet Company Information
- Company Name:
- Freshpet
- Website:
- www.freshpet.com
