Freshpet Reviews

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About Freshpet

Freshpet is an all-natural fresh pet food company that uses whole ingredients and no preservatives. With special diet options and real meat ingredients like poultry and beef, Freshpet prioritizes the quality and freshness of your pet’s food.

Pros
  • Multiple pet food products
  • Appetizing recipes
  • Fresh, natural ingredients
  • Ethical protein sources available
Cons
  • Short shelf life
  • Can be pricey

Freshpet Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Freshpet?
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    Page 5 Reviews 450 - 650
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Dec. 4, 2020

    I reached out via email regarding my Stock Portfolio presentation for my Economics class to see if Freshpet was willing to send promotional materials. I'm thrilled Freshpet is willing to send me some items, thank you so much for your kindness and cooperation! I can't wait to share the items with my classmates and teacher, they'll be excited.

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    Freshpet
    Response from Freshpet

    Thank you Liana! We wish you all the best for a fabulous presentation! And thanks again for including Freshpet into your project. Stay well. All the best, Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 2, 2020

    Customer service was fantastic and Freshpet food is so great! They were so quick to respond to my question, I cannot recommend it enough! Our kitties absolutely love it! The fresh ingredients are such a hit with all of our cats!

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    Freshpet
    Response from Freshpet

    Thank you so much for your kind words, Nicole! We are so happy to hear that your fur babies are doing so well on our food. We wish you and your family all the best. Stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase
    Staff

    Reviewed Dec. 2, 2020

    I love this products. It has helped my dogs' health so much. We have 5 dogs and most were rescues with numerous issues. After a few months on Freshpet rolls we haven't had to go to the vet once. I highly recommend this dog food!

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    Verified purchase
    Sales & Marketing

    Reviewed Dec. 1, 2020

    I would love to have some coupons for your product. Both of my little dogs love it and my 17-year-old dog is Acting like a puppy again And my eight-year-old Dash hound is losing a little weight. Her doctor is happy.

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    Verified purchase
    Price

    Reviewed Nov. 27, 2020

    Dog loves! Had a picky eater who never turned it away and a very old dog that had teeth issues. Worked for both. A bit expensive but worth the cost when you can see exactly what they are eating instead of reading a label.

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    Freshpet
    Response from Freshpet

    Thank you for sharing this story with us. It is wonderful to hear that your fur babies are doing so well, that is our goal at Freshpet! We send kind regards to you and your family! Stay well! Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 24, 2020

    I emailed the other day asking if there were coupons to help me with the cost of food for my foster dog. Two days later I got a response. Thank you very much. A few pics of my 13 yr. old Ms. ** whom I am fostering are enclosed.

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    Freshpet
    Response from Freshpet

    We are so happy that Old Ms. is enjoying Freshpet! We appreciate you taking the time to share with us how you spoil your fur babies with our food. We wish you all the best and stay well! Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Staff

    Reviewed Nov. 23, 2020

    Please acknowledge ALL points in someone's note to you. I could not recall, but luckily saved a copy. "My vet is trying to help me determine what my dog can eat, and suggested getting a cooked dog food with a novel, single-source protein...AND that the food SHOULD includes grains." Unfortunately, out of all of your dog-centric brands, I only see the bison as a protein/cooked dog food fitting the above criteria EXCEPT for the beef!! What can you recommend that I do? Also, please make it easier for pet parents with such difficulties to be able to avoid having to look at ingredients of a ton of your products by naming at least 1 of them more accurately: The Chunky Beef also has Chicken and should indicate both on the label. Thank you!

    P.S. My dog is extremely picky: He needs vegetables and I guess fruit too, but will try spitting out or circumventing anything that doesn't smell like meat. Therefore I'm asking that the APPEARANCE of the food rolls to be akin to just meat.

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    Freshpet
    Response from Freshpet

    Hello Nicole, we sent you a private message to address your questions. We apologize for the mix-up. Regards, Genevieve-Consumer Care Team

    Verified purchase

    Reviewed Nov. 23, 2020

    I don't usually give reviews but I felt compelled to on this product "Freshpet". I have tried for over a year, trying to find a dog food that my Cocker Spaniel would eat. Forget any dry food. You name it, I tried it. Since finding Freshpet, my dog finally is getting the nutrition he needs, and I add, simply. He also shows more fitness and his eye tears have become way less. All I can say is finally....Thank you Freshpet with coming up with a novel idea.

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    Freshpet
    Response from Freshpet

    Hello Charles! It is truly rewarding when our pet parents feel so strongly about our brands. Praise such as yours is most welcome and greatly appreciated. We highly value your patronage and hope your furbaby continues to enjoy Freshpet. Have a wonderful day! Genevieve-Consumer Care Team

    Verified purchase
    Staff

    Reviewed Nov. 19, 2020

    This is a great food. For some magic reason it really helps with my dog's reflux problems. It is always consistent and I have never worried about quality. I use the rolls cut up as a treat for George and without this food I don't know where we would be. I notice a real difference in his comfort if he does not get this food through the day. Thank you, Rebecca

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    Freshpet
    Response from Freshpet

    We are so happy that George is doing so well since starting on our Freshpet rolls! Our goal is to make food for our fur babies that is the healthiest and freshest around. We wish you and your family all the best, and big hugs to George! Stay well, Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Nov. 19, 2020

    One of our dogs is aging and losing her teeth. She can’t chew kibble anymore and hates mushy pate food. FreshPet has been a lifesaver because she loves it and is able to eat it without a problem. Before FreshPet she she was losing weight from not eating.

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    Freshpet
    Response from Freshpet

    Thank you so much for reaching out, and letting us know how much Freshpet has helped your pup. It is so nice to hear how she is thriving since she has been eating our food. We wish you and your family all the best. Kindest regards, Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 17, 2020

    I had asked for a few coupons to help with cost of dog food and customer service was very accommodating. In times like these it is nice to have a very nice experience with customer service. Freshpet is all my dog will eat and always has since he was a pup.

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    Verified purchase

    Reviewed Nov. 13, 2020

    I have been buying Fresh Pet for years. I have a 15 yr old mini Schnauzer "Chula". She is blind but in good health. I know the food I feed her "Fresh Pet Rolls" has everything to do with her Good Health. I also had a puppy show up 1 yr ago "Pepper". I also feed her the same food Fresh Pet. Well Pepper had puppies and I kept 1. He "Jumbo" is very healthy and loves his Fresh Pet as well. Thank You All.

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    Freshpet
    Response from Freshpet

    It is such a pleasure to hear how your growing fur family is thriving on Freshpet! Thank you for taking the time to reach out to us. We wish you all the best and stay well! Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Staff

    Reviewed Nov. 7, 2020

    Great food. I was making my own and tried yours for vacation. I now use yours almost exclusively. My older pups thrive. Their blood work is excellent. They both have massive skin allergies, your food helps. I love the convenience.

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    Freshpet
    Response from Freshpet

    Wow, Janice! This is just wonderful to hear, we are so happy that your fur babies are doing so well on Freshpet. We wish you and your family all the best, and we hope your pups continue to thrive. Kindest Regards, Angela from the Consumer Care Team

    Verified purchase
    Sales & Marketing

    Reviewed Nov. 5, 2020

    Have an older dog that is getting very picky about eating dry and wet dog foods. Am looking to try something different like Freshpet. Looking for some coupons or samples of your Freshpet Select Roll Chunky Beef Recipe Dog Food. He seems to like raw beef so thinking the beef recipe might work for him.

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    Freshpet
    Response from Freshpet

    Thank you for reaching out, Wayne! It is so nice to hear that you would like to try Freshpet for your fur baby. Our food has been known to peak the interest of a picky palate! Let us know how your pup is doing. Have a great day and stay well! Angela from the Consumer Care Team.

    Verified purchase
    Staff

    Reviewed Nov. 5, 2020

    I’ve been utilizing the Chicken Dog Joy treats and Turkey Bacon Dog Joy Treats for 3 years with my dog training clients. It’s been incredible to see how even the least motivated dog wants to work for these treats! I feel confident walking into any new client’s home that I can get them off on the right foot with a healthy, motivating and well balanced treat product. Thank you FreshPet, I am forever grateful for your amazing product and it’s consistency. I have grown a business on utilizing your product and I thank you for that.

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    Freshpet
    Response from Freshpet

    Hi Melissa, we appreciate the kind words. We are so pleased our treats help to motivate so many dogs! Have a wonderful day! Genevieve- Consumer Care Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 4, 2020

    I e-mailed Fresh Pet regarding a tube of food I bought that was slimy. I tossed it out. I received an immediate reply and will be receiving coupons. Excellent service for Response Case **. My dog, Milo loves Fresh Pet food and treats.

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    Freshpet
    Response from Freshpet

    Thank you Steve for the kind words. We are happy to help you and so glad Milo enjoys Freshpet. Have a great day! Genevieve - Consumer Care Team

    Verified purchase

    Reviewed Nov. 1, 2020

    Our new puppy just loves this food. It's like he eating a meal made straight out of our kitchen. We tried to give him some dry kibble that made him sick and we switched back to Freshpet. My son did some research and we found that freshpet is the best for our new puppy.

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    Freshpet
    Response from Freshpet

    We are so happy that your new fur baby enjoys Freshpet and is doing well. We appreciate you taking the time to share your wonderful story, and we wish you all the best! Stay well. Angela - The Freshpet Consumer Care Team.

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Oct. 30, 2020

    Bailey wouldn't eat after her brother passed away 2 years ago. She would eat maybe 2-3 times a week. After a rough bout of pancreatitis 4 years ago I was told that she had to always have to eat a food with a fat content under 10%. With food brands always changing and canceling a specific food I was about to give up on her. Her bloodwork was getting worse and I was told that she would need to see specialists. I found Freshpet dog food in the grocery store one day and decided to give it a try. At first she turned her nose up to and and refused to eat. I then began mixing it with pumpkin and sweet potatoes. We went through this for a few weeks and one day I noticed that she was becoming more active and eating without any issues.

    The following meal I decided to try giving her Freshpet without anything else. That day she ate her meal and ran into the kitchen to seek out more. That was the day that she began eating her meals without any issues. From that day forward we began feeding both of our dogs Freshpet. I did notice that the food she enjoyed the most was Freshpet Nature's Fresh Turkey with spinach cranberries and blueberries. This food had her so excited she began eating out of her brother's bowl, Something she's never done. I can honestly say that I see the puppy we once knew, in the end Freshpet dog food saved her life and gave me my happiness back. I Have posted a couple of videos on TikTok under the screen name of @mrksd04. I would welcome you to take a look at them and feel free to use them on your own social media sites. THANK YOU!!

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    Freshpet
    Response from Freshpet

    Thank you so much for sharing Bailey's touching story. It is wonderful to hear about the positive response she has had since eating Freshpet! We wish you and your family all the best! Stay well. Kindest Regards, Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Sales & Marketing

    Reviewed Oct. 29, 2020

    I am requesting coupons for Freshpet Dog food. 1.7 lbs. We began using Freshpet for our Yorkie that has stomach issues and bouts of diarrhea. Within a couple days he was back to his norm. Precious loves the food so much that we have to control the bowl, so he doesn't eat it all in one gulp. Many thanks.

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    Freshpet
    Response from Freshpet

    Thank you for taking the time to reach out. It is so nice to hear that Precious is doing so well on Freshpet! We wish you and your family all the best and stay well! Kind regards, Angela - Freshpet Consumer Care Team

    Verified purchase
    Sales & Marketing

    Reviewed Oct. 27, 2020

    I am so happy to have found Freshpet! My 13 year old muttley Polly was SO picky she wouldn't eat anything! I had tried everything! She would sniff and walk away. I was feeding her Organic Purina or Kibbles and Bits and she would sort of eat it. I noticed her coat getting dull, she was getting very lethargic, she was itching a lot and chewing at her fur. I saw a commercial for FreshPet and thought I would try it. It has been 4 weeks now and my Polly dog's coat is soft, she isn't itching or chewing, she is very playful and her sleep habits are back to normal! It is as if she is 10 years younger and boy oh boy does Polly dog LOVE LOVE LOVE Fresh Pet!! She gets so excited about her food now! Thank you to Fresh Pet for making Polly eat better and feel better!

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    Freshpet
    Response from Freshpet

    Hi Lisa, we are so happy you feel Freshpet is contributing to the good health of Polly. Having a picky pooch love her food must make Mom so happy. We are so grateful you decided to try Freshpet. Have a nice day. Genevieve- Consumer Care Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 24, 2020

    I enquired about the product, asking if they did samples, got a speedy polite response back. Very impressed. They sent me very useful vouchers. Can't wait to start my dog on this food. I must admit I am finding it difficult to find stores that stock it where I live. Hopefully I will track it down very soon as my dog is so fussy about food.

    Thanks for your vote!
    Freshpet
    Response from Freshpet

    Hi Tracey- thank you for the nice comments. Please check the store locator on our website for retailers in your area. We will send you the link via direct mail. Regards, Genevieve

    Verified purchase
    Staff

    Reviewed Oct. 21, 2020

    My dog Murphy, has had stomach issues since we got him in 2009 as a rescue. The vet always recommended medication and special food. I also cooked for him hoping this would help. It wasn't until I tried FreshPet that he became healthy! I saw a commercial and thought it couldn't hurt. I immediately saw the results. He is healthy and more energetic and has solid stools. So grateful!

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    Freshpet
    Response from Freshpet

    Thanks so much Marcia! We are happy Murphy is doing so well on Freshpet. Your loyalty is really appreciated. You guys have a great day! Genevieve- Consumer Care Team

    Verified purchase

    Reviewed Oct. 20, 2020

    My dog is very picky with her food. She never liked hard food like kibble so when I found Freshpet it was the best feeling ever knowing that she loved it! She does happy rubs all over the floor and front of the couch after she’s done eating! And the fact that there are different flavors that I can switch it up for when she gets bored makes me and her so happy! Best pet food ever!

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    Freshpet
    Response from Freshpet

    Hi Paisley! It is truly rewarding when our pet parents feel so strongly about our brands. Our goal has always been to provide consumers with the finest products. Praise such as yours is most welcome and greatly appreciated. Genevieve-Consumer Care Team

    Timeliness

    Reviewed Oct. 16, 2020

    We switched our 6 yr old Maltese to Freshpet from Royal Canine about 10 months ago. She has been doing great on it until this week when she has thrown up 4 times within a half-hour of eating. She doesn't have any other symptoms and is not acting ill at all. Both the bags that the food came from had a sell-by date of 1/20/21 and both were purchased at Walmart on the same day. They have been properly refrigerated. After she threw up the second time we threw the first bag away just to be safe, and opened another bag, but the same thing happened. Is it possible that this is just a bad batch? Has anyone else had this same problem?

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    Freshpet
    Response from Freshpet

    Hello Karen, sorry to hear about your experience with Freshpet. I hope your dog is feeling better. I will be reaching out to you to gather additional product information for my Quality Assurance Team. We appreciate your continued loyalty to our products. Regards, Genevieve

    Verified purchase
    Sales & MarketingPunctuality & Speed

    Reviewed Oct. 15, 2020

    Having a dog that was recently diagnosed with diabetes we are struggling on food issues. I reached out to Fresh Pet and they are sending me some coupons to try their food for my sweet baby. I really want to see the joy in him while he eats. I am hoping this is the answer. I am so impressed with this company’s great information they sent me about their food. Can’t wait to try it.

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    Freshpet
    Response from Freshpet

    Hello Angala. We hope your dog will enjoy Freshpet. Let us know if you have additional questions. We are anxious to hear how it goes. Regards, Genevieve Consumer Care Team

    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 15, 2020

    My dog was 5 years old when he past away last month. Months prior I took him to the vet for his annual wellness exam since his birthday was in July. Blood work was drawn and results came back as a healthy dog. NO health issues found. I’ve feed my dog fresh pet since a puppy. I’ve feed him the Turkey/Chicken recipe that came in a loaf. On a Sunday morning he ate breakfast, not knowing that would have been his last meal. Sunday night I noticed he was walking with a hump and refused his fresh pet dinner. He was still drinking water and walking (that was a good sign to me).

    Monday morning throughout the afternoon he didn’t want to move. But he still had the energy to drink water and to use the bathroom (didn’t think it was too serious). Then, I noticed Monday evening his urine was a dark orange color. I called my vet right away, they didn’t have any openings since it was the end of the day. They’ve schedule me for a first available appointment Tuesday morning. Sadly to say he didn’t make it in time for his appointment. Throughout the night of his passing I kept an eye on him. I could tell he was in pain because he didn’t want to get up. Hours before he past, he threw up the Fresh Pet I feed him 35 hours ago. I thought to myself “How didn’t the food not digest by now?” We had a few more hours to go until the vet opened, didn’t think he would have had an attack that all started in his stomach (rapid contractions) then eventually caused him to stop breathing.

    Once we arrived to the vet, they’ve seen he was not coming back. They’ve ran some tests and said the cause of death was due to IMHA (low red blood flow to the lungs). For a healthy dog that all of a sudden has an auto immune disease made no sense to me. The vet stated he could have gotten bitten by something that could have carried a disease or either he ate something toxic. I live in Florida and September is rainy season. We had a wee-pad set up for him through out August to September in the house. I know it wasn’t due to a bug bite. Any time he got bitten that area would swell up. Doing research MOLD has been reported in this product from previous customers. Also, they use an ingredient used to thicken the food that is toxic called carrageenan. That ingredient can cause a disease in the intestines.

    After researching for days, weeks I strongly believe his cause of death was due to the food. I believe that I bought a bad batch that carried mold and I didn’t notice it. In his early life I feed him the chicken nuggets that came in a bag. I stopped buying that because I noticed mold was growing in a newly opened bag. I literally spent $40 a week (two loafs per week) thinking this is the best stuff for my dog & not second guessing this would have KILLED him. MOLD has been a reporting issue with previous customers, just read the reviews. I called customer service and suggested a recall, they won’t even look into my concern. Please to do your research on this company before buying their food! If you do continue to feed your dog this please be on high alert anytime you notice a slight change in their everyday routines. Since the company won’t look into my concern hopefully this can help other families if they notice their dog is suddenly ill.

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    Freshpet
    Response from Freshpet

    Hello Laura, Please accept our condolences on the passing of your dog. We want to assure you we take every complaint very seriously.

    We thank you for taking the time to speak with our Veterinary Team. To further investigate what happened to your dog, our Vet Staff is available to contact the veterinarian who treated your dog. However, we would first need your permission to do so. Please contact us at 866-789-3737 if you are up to further discussing this case with us. Regards, Genevieve- Consumer Care Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 14, 2020

    We have 7 small Pomeranians, that are absolutely in love with the dog food and pet treats, that are made. The food is always fresh, and the Dogs can’t wait for their feeding. Thank you for a great product, and excellent customer service.

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    Freshpet
    Response from Freshpet

    Hi Rudy! We are so happy your dogs enjoy our food and treats. Your kind words will be shared with the team. Have a great day! Genevieve - Consumer Care Team

    Reviewed Oct. 11, 2020

    I have a yorkie puppy who became such a fussy eater. I tried everything then I found Freshpet puppy roll so tried it, she loved it but after a few days she was sick. As I was out in the car with her I put this down to car sickness, she refused the puppy roll after so I left it a few weeks and tried it again. Once again she ate it straight away but after 3 hours began vomiting. I monitored her for a few hours and she seemed ok but during the night she began vomiting again. I know she has not had anything else except Freshpet so it is too much of a coincidence a second time she is sick from it.

    I am devastated I gave her something I thought was healthy and good but it’s made her ill. After reading other reviews it seems this is happening to a lot of other dogs. I think it needs a recall or investigation. Something isn’t right if it’s making dogs ill and my puppy is only 5 months old. They easily get dehydrated. Really annoyed at what I believed to be a healthy puppy food has made her so poorly.

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    Freshpet
    Response from Freshpet

    Hi Dawn - We're sorry to hear that your puppy experienced vomiting and hope that your Yorkie fur-baby is feeling better. You noted that you left the product for a few weeks, please note that the food is only good for up to 7 days once it has been opened. I will be reaching out to you via email to gather some information about the particular Puppy Roll you purchased.

    We take pride in the quality of our food and we'd like to have our Quality Team review the production records for that batch of food. We look forward to hearing from you soon.

    Tara

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 9, 2020

    I get up every morning and both of my cats are waiting by the fridge for breakfast lo. They love your food so much. My 5 month old bites my slippers if I don't pay attention to him as soon as I get up.

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    Freshpet
    Response from Freshpet

    Thank you for taking the time to share your story. I am so happy your cats enjoy Freshpet, and look forward to their meal time! It is so cute that the kitten attacks your slippers looking for attention! Stay well! Angela

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 8, 2020

    I currently lost my job due to COVID. Thanks to the Freshpet team, I'm able to continue to provide the most excellent food for my fur babies! My klo can't handle other brands of food, Without severe GI consequences. I contacted y'all's support team and asked for coupons, and y'all have been more than amazing. <3 Pictures of my girls for thanks!

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    Freshpet
    Response from Freshpet

    Thank you, Kathleen, for your kind words. It means a lot to hear that Freshpet has made such a difference for Klo. We wish you and your family the best and stay well. Angela

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Oct. 6, 2020

    I sent an email inquiry about which of the products to use and I was provided with a wealth of information. I mentioned that I wanted to stray away from a grain-free diet. I was told to focus on the select line and also was told that I will get coupons!

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    Freshpet
    Response from Freshpet

    Thank you for reaching out to us, Jared! It is so nice to hear we were able to provide you with all the information you needed. We sure hope that your pup is enjoying his Freshpet! Have a great day and stay well! All the best, Angela

    Verified purchase

    Reviewed Oct. 6, 2020

    We’ve been using FreshPet since we brought our little one home! She absolutely loves it and we can’t be happier. The product has great, healthy ingredients and we recommend to everyone. It’s the best food to feed your little ones. Thank you.

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    Freshpet
    Response from Freshpet

    Thank you for your kind words, Lisa! It is so nice to hear your fur baby enjoys Freshpet, and is doing so well. Have a fantastic day with your little one! All the best, Angela

    Verified purchase
    Customer ServicePriceRates

    Reviewed Oct. 5, 2020

    Love your products and customer service. The products are always fresh and easily available in my locations. Our dog Ellie is crazy about your dog food! The price sometimes makes it difficult for us to purchase. Thank you for your continued service.

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Oct. 4, 2020

    Had trouble finding food for my dog. She is extremely picky and would not eat any food I tried. She loves the home style creations. Was hoping to receive saving coupons towards your pet foods. With this pandemic I have had a loss of hours and I also take care of 8 to 10 stray cats outside so pet food I buy a lot of and it gets quite expensive, so thank you.

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Oct. 2, 2020

    We love your food but it's kinda of expensive. Can you please send us some coupons as we are paying 12 a day. Our dog is really picky and will only eat your food but times are hard right now as my boyfriend is laid off right now and it's only me working so it's hard to afford and any kind of help like coupons would help. Thank you.

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    Verified purchase

    Reviewed Oct. 1, 2020

    My dog loves your products. When trying to find products that she likes was really hard, I found yours to be the best. Sophie loves the flavors, and the texture of the Freshpet better than dry dog food. She will eat it plain or mix with dry, but will not eat the dry without it mixed in.

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    Freshpet
    Response from Freshpet

    Hi Mark. We're so happy to hear that Freshpet made such a difference to Sophie. We appreciate you sharing your message. Have a nice day! Genevieve

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Sept. 26, 2020

    HI! Thank you for your prompt response to my email! I’m thrilled to be receiving coupons. My chihuahuas love Fresh Pet & I love the ease of cutting off a slice to serve them. Great product. Thank you!

    Lisa **

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    Freshpet
    Response from Freshpet

    Hi Lisa, thank you for the kind words. It is nice to hear your dogs enjoy Freshpet! Have a super day! Regards, Genevieve

    Verified purchase
    Sales & MarketingPrice

    Reviewed Sept. 26, 2020

    My fur babies love your food. I think we need more variety in the stew and bags. You should sometime have sales also. It is rather expensive for me because I have two fur babies. My daughter has two babies also. It would be greatly appreciated if we could receive coupons sometime. Keep up the good work. I almost forgot that one of my daughter’s babies has Cushions Disease and Freshpet seems to be keeping it in check. Thanks again.

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    Freshpet
    Response from Freshpet

    Hi Joan. As you would expect, we place a great value on the opinions of our pet parents. Your comments will be shared with our Marketing Team. Your continued loyalty is appreciated. Have a great day with your fur babies! Regards, Genevieve

    Verified purchase

    Reviewed Sept. 16, 2020

    My Bernese Mountain Dog Kaiden is 11 yrs old and since we been feeding him Freshpet he acts like a a young dog again! He wants to play and knows when he is getting his Freshpet. He also loves the stew!!

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    Freshpet
    Response from Freshpet

    Thank you Susan for the lovely words. We are so very happy to hear Kaiden enjoys Freshpet and it makes him feel young! Have a great day! Genevieve

    Verified purchase
    Price

    Reviewed Sept. 16, 2020

    I have a 4 year old Old English Sheepdog that has been on Blue since I got him, but I always worried about bloat in large dogs, my daughter also has one, but hers was very finicky about eating; so when she suggested I try the Freshpet, I did (even with the cost) and I've been very pleased. I don't have the worry and my dog loves it.

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    Response from Freshpet

    Hi Cheryl, we are thrilled to hear how happy you are using Freshpet. It is truly rewarding when our pet parents feel so strongly about our brands. Our goal has always been to provide consumers with the finest products. Have a great day! Genevieve

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    Punctuality & Speed

    Reviewed Sept. 14, 2020

    My rescued pup was having gut and skin issues. I tried different crunchy food and finally found a good one that was grain free, corn free and the first 5 ingredients were all good stuff, his bathroom habits got a little better but not totally and still had itching. SO, I did a little more research and found my (CANNED) food could be the real issue. I switched the canned stuff out for Vital Fresh pet I found at Petsmart and it has made a world of difference. No more talking gut, stools are regular and his skin is even better. No more dandruff. He loves the new (wet) choice of food and sits in his spots just waiting and staring at me while I prepare it. The big loaf gets us about 2 weeks as a topper (he is a 65 lb dog) and I think spend less in a month than I did buying the big cans wet food.

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    Response from Freshpet

    Hi Cori - Wow, we are so thrilled to hear how our Vital food has made such a positive change in your pup! Stories like yours are the reason we do what we do. Thank you for taking the time to share your happy "tail" and we wish your pup a long and healthy life :)

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    Customer ServiceSales & Marketing

    Reviewed Sept. 9, 2020

    My dog loves the taste. Just started two days ago. I will be starting my 11 month puppies to the food as well. I would like to request some coupons. I have three dogs that I will transition to your food, but I hear from friends that they are very satisfied with their dog's reaction to the food.

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    Response from Freshpet

    Hi Diane, it is nice to hear your dog enjoys Freshpet. Best wishes with the new puppies. Please sign up for our newsletter to hear about special offers and promotions. You can also go to our Facebook page to learn about new events too! Have a great day! Genevieve

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Sept. 7, 2020

    I appreciate the very fast response when I emailed FreshPet for coupons. I have tried all the home delivery fresh dog foods - Pet Plate, Nom Nom, Farmer's Dog, and Ollie. I still preferred FreshPet and so do my dogs. Some of the other brands gave my GSD bad diarrhea - but she had a happy tummy with FreshPet. :)

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    Response from Freshpet

    Hi Kelly! We are so delighted to hear that Freshpet is your dogs' favorite food and that it makes their tummies full and happy! Thanks for sharing your review :)

    Verified purchase

    Reviewed Sept. 6, 2020

    Mom’s dog loves Freshpet and previously was a very picky eater, Bouncing from food to food and never finishing, but since starting freshpet he Eats his full meal; he has trimmed down, become more active and his coat is gorgeous!

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    Response from Freshpet

    Hi Linda - Thank you for your review! We are so happy your mom's pup loves our food, but even more happy that you can see the positive difference in his health. Happy "tails" are our favorite!

    Verified purchase

    Reviewed Sept. 6, 2020

    My dog loves the grain free formula and I feel good feeding her healthy fresh food. This is the only brand of dog food I buy now and I recommend it to all my fellow dog owners. I buy the loaves as I think they stay fresher longer.

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    Response from Freshpet

    Hi Jackie - Thanks so much for the love! Your review captures our belief that our fur babies deserve real fresh food to help them live their best, happiest, tail-wagging lives. We sincerely appreciate your loyalty and letting other pet parents know about our food. Have a great day!

    Verified purchase
    Sales & Marketing

    Reviewed Sept. 5, 2020

    I am unemployed and recently found a puppy in the alley behind my home. It has been sick so the dry dog food has been hard for him to digest. I tried the Freshpet puppy food and I has been great for him. I however as I mentioned am unemployed so I was asking for coupons and I have been told I will get coupons. Thank you!

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    Response from Freshpet

    Hi Norma, thank you for sharing the nice words. Please visit our website and sign up for the newsletter to find out about special offers. We also have fun things and offers on our Facebook page. Have a great day! Genevieve

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    Customer ServiceSales & Marketing

    Reviewed Sept. 2, 2020

    I have already wrote the company and was sent this link to complete to receive coupons in the mail. I purchased cold dog food and it had mold on it. It was my first time buying FreshPet. Any questions call **.

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    Response from Freshpet

    Hi Kelly, so sorry for your experience. We sent you a private response. Regards, Genevieve

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 31, 2020

    My pets just LOVE this food. It's the only food they will eat now, and they are extremely fussy! I love giving it to them because I can rest assured that its good for them. I sent an email asking if the food came in larger sizes and got a response very quickly! I am just extremely happy with this company and their products, period! Thank you from one happy customer, and two happy full bellies!

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    Response from Freshpet

    Hi Kelly. Hearing your fussy eaters enjoy Freshpet makes us very happy! Have a wonderful day! Regards, Genevieve

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    Sales & Marketing

    Reviewed Aug. 31, 2020

    Freshpet is the only food my Bernedoodle will eat. She’s a picky eater but loves her 2 meals a day and eats every last piece. Thank heaven for your fresh food. It’s so delicious and nutritious and I only want the best for her. I contacted you as an avid customer and was so happy you will send coupons to buy her delicious food. Thank you from me and Marnie!

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    Response from Freshpet

    Hey Marnie and Diane! You guys are the best! We really appreciate our loyal users. We are dedicated to bringing the power of real, fresh food to pets. Enjoy the day! Genevieve

    Verified purchase
    Staff

    Reviewed Aug. 30, 2020

    The very friendly people in the customer care team are going to send me some vouchers so that I can try your products. I am hugely grateful, especially during this difficult time. Thanks to you all very much! Love from Scarlet the cat.

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    Response from Freshpet

    Scarlet, we hope you enjoy trying Freshpet! Have a great day! Consumer Care Team

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    Staff

    Reviewed Aug. 27, 2020

    My senior pet had been having trouble eating kibble as he has very few teeth, so I tried the Small Dog Chicken and Dog Joy Chicken treats. He loves them and they are both soft enough for him to eat comfortably. Also, not sure if it's related but it seems the grain-free food has helped with his skin and coat.

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    Response from Freshpet

    Hi Albert - Thank you so much for sharing your senior pup's experience with our food and treats. We are so happy our recipes make his meal time yummy!

    Verified purchase

    Reviewed Aug. 27, 2020

    Y’all, I can’t rave enough about Freshpet Vital Fresh Cut dog food! I have been feeding it to my 3 dogs for the last month and half and they love it! Rudy and the 16yr old girl, Samantha love the beef and lamb mix and Lucky loves the chicken mix. The biggest difference is the turn around it has made with Samantha. She has gone from a lethargic old dog to a vibrant, active, engaging senior dog. She is completely different than the dog who came to my house 2 months ago. This morning on our morning outing, she was running and jumping after the other dogs like she was a pup. There is light in her eyes again.

    She wears doggie diapers because when she came to us she had many “accidents” when she slept during the day, when she would just walk around the house, and several through the night. Those are now getting fewer and farther between, AND LAST NIGHT was our first dry night???. I can’t sing enough praises about this food!

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    Response from Freshpet

    Hi Casey - Wow, we are really feeling the Freshpet love and are so happy to hear that your fur babies are doing so well since introducing Freshpet to their diet. Nothing us makes us happier than hearing stories like yours. Thank you for sharing your kind words.

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    PriceRefunds & PayoutsRates

    Reviewed Aug. 26, 2020

    This is the only food my 2 dogs will eat. I have been feeding both Max and Anabelle this for over 3 years. This is the only brand they will eat. Both prefer the beef mixture over the chicken the most. For the price, you get what you pay for.

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    Response from Freshpet

    Hi Mary! It is so nice to hear Max and Anabelle have enjoyed Freshpet for 3 years. We are very happy they chose us to be their favorite brand. Your loyalty is appreciated. Have a super day with your furbabies! Genevieve

    Verified purchase
    Customer Service

    Reviewed Aug. 25, 2020

    I have heard nothing but good reviews for Freshpet and my pet deserves the best. She loves the treats and So trying the other FreshPet products is the obvious choice!!! Happy doggie will equal a happy dog mom! Thanks Fresh Pet.

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    Freshpet
    Response from Freshpet

    Hi Catherine -

    Thanks so much for your kind words! We are feeling the Freshpet love :)

    All the best to you and your fur baby.

    Freshpet Consumer Care

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 22, 2020

    FreshPet has truly made a difference in our senior dog. Xerxes is 12 years old and though he doesn’t always look or act his age, we began to notice he was slowing down with age and not eating his food regularly. We decided to try FreshPet, which we’d seen in the grocery aisle at the store, thinking a soft food would encourage him to eat. Xerxes took to it immediately, and ate up every bite of his meal. Within a couple of days, we noticed he was getting more of his spunk back and always wanting to eat his meals each day. We truly credit FreshPet for giving our sweet boy the energy he needs & deserves in his golden years. I would recommend this food to anyone!

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    Response from Freshpet

    Thank you Emily for the kind words. We are so happy Xerxes is doing so well using Freshpet. Have a great day! Genevieve

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    Customer ServiceSales & Marketing

    Reviewed Aug. 21, 2020

    I sent a email stating how I buy Freshpet for my dog who seems to really enjoy it. I had stated that I never see coupons for FreshPet, and asked for some. I was sent a email stating I would be sent coupons for FreshPet. I was thrilled by that response and look forward to hopefully receiving the coupons soon.

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    Freshpet
    Response from Freshpet

    Hi Lorraine -

    We are so happy your dog is enjoying Freshpet and hope the coupons help you out a little!

    Freshpet Consumer Care Team

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 20, 2020

    I purchased Freshpet Chicken Recipe on a whim as a extra treat for my dogs. I mixed it with there regular dog food (2) 1/3 cups freshpet and 2 cups dog food. My female a 3 yrs old and male a 5 yrs old both healthy and active loved the food but several hours later my male was acting funny on the bed. He was very restless getting up laying down several times. I got up to take him outside and before I got to the door he had diarrhea. He had another accident a couple hours later this time not waking me up and there was a good amount of blood at the end.

    He is also burping which is not normal for him. Not sure if he was trying to get sick but I have him fasting for 12 to 24 hours. He is not acting normal. He is sleeping a lot not wanting to play when he is a 24/7 ball kinda dog and wanting a lot of affection. Even trying to climb in my lap when he is 117lbs and I’m only 120lbs. So I’ve been monitoring his stool and him in case I have to rush him the the vet. My female seems fine but I will not be giving this to my dogs again. Has a sell by date of 12/31/20.

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    Response from Freshpet

    Hello Nicole, our veterinary team reached out to you several times and did not get a return response. We hope your dog is feeling better. Consumer Care Team

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    Rates

    Reviewed Aug. 18, 2020

    My two fur babies absolutely love Fresh Pet! When they aren't interested in their dry food I grab a roll of their favorite beef roll and the fresh pet small dog for the little one! It completely revamps their meals and they love it!

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    Response from Freshpet

    It is so nice to hear that your fur babies are thriving on Freshpet! We appreciate you taking the time to share their experience with us and wish you all the best! Angela

    Verified purchase

    Reviewed Aug. 17, 2020

    My 3 years old golden was stricken with lymes. She was running a fever, not eating and lethargic. We got the fever under control but she still would not eat. After three weeks of nibbles here and there I bought Fresh Pet. From the first slab I put In her bowl she ate. Then more until our Saige was back to her old self and full of energy. She loves it and looks even healthier than before she got sick.

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    Response from Freshpet

    Thank you for taking the time to share Saige's amazing story! I will be sure to share it with the rest of our team. Have a wonderful day and stay well. Angela

    Verified purchase

    Reviewed Aug. 16, 2020

    I have a 10 year old Siberian Husky and he absolutely loves the multi protein flavor. He is super picky with food but he ate this up. I just cut up the whole thing, store it in a ziplock in the fridge so it’s ready when I need it.

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    Response from Freshpet

    Hello there, Kiana! It is so nice to hear that your fur baby enjoys Freshpet! We will be sure to pass along your comments to our team. Have a great day and stay well! Angela

    Verified purchase

    Reviewed Aug. 16, 2020

    I would highly recommend Freshpet moist dog food for small-large dogs. My lil dog had teeth extracts and he turned his nose at every dry and wet pet food except Freshpet. My Vet highly recommended it and I have seen visible changes for the better in my little guy!!

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    Customer Service

    Reviewed Aug. 14, 2020

    My 10 mo. old English bulldog loved this brand as everything else we initially gave her led to contact dermatitis on her face and other skin allergies. Just last Monday we gave her a fresh bag and within 24 hours the diarrhea came. Then 72 hours after that the blood and mucus came. Believing that the second bag we bought at the same time was good, we gave some to our Frenchie as an emergency treat for training. Within 24 hours, his diarrhea came. 72 hours after that came the mucus and blood. I have emailed Freshpet twice and while the first email was very compassionate and detailed their safety protocols, the second response about the second bag was a brush off. The vet just today told me she’s heard of bacterial outbreaks with Freshpet recently so please do your research before purchasing any brand!

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    Response from Freshpet

    Hi Danielle - We’re so sorry to hear that you felt our follow up was not sympathetic. We really care about our pet parents and their pets, and take all issues very seriously. We immediately forward any concerns to our Quality Assurance Team as well, so that they can look into them as soon as possible. If you‘re open to it, please give me a call at your earliest convenience at 866-789-3737. I would like to have our veterinarian team speak to your vet regarding your dog and the concerns at hand. Hope to hear from you soon.

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    Customer ServiceStaff

    Reviewed Aug. 12, 2020

    Freshpet is a delicious food that has breathed new vitality into my old Chorkie girl. She looks forward to eating each day. It’s easy to eat, easy to digest, and nutritious. I highly recommend Freshpet to anyone! They are also a gracious company with excellent customer service.

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    Response from Freshpet

    Thank you for sharing your kind words, Heather! It is so nice to hear that your fur baby enjoys Freshpet and is thriving! We wish you all the best and stay well! Angela

    StaffHonesty & Transparency

    Reviewed Aug. 6, 2020

    I usually make my dogs food for his evening meal, but we are in a small apartment while moving so I decided to buy him Freshpet. After three days, he could barely put his right leg on the ground. He also had difficulty walking and getting up and down from a lying position. We couldn't think of any way he had hurt himself. The only thing my husband could think of was that we changed the food. I started looking on the internet and found that Freshpet uses carrageenan as a thickening agent. This additive has been known to cause inflammation and have an effect on arthritis. I immediately threw the food away and within a few days he was back to normal again.

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    Response from Freshpet

    Good Afternoon Lisa,

    We regret that your dog was having difficulty getting around. Please be assured that we take reports such as yours very seriously. If you are up to it, please call us at 866-789-3737 so we can learn more about your dog's recent experience, gather some product information and provide you with clarification regarding the safety of carrageenan. We are available Monday to Friday, 9:00am - 4:30pm EDT.

    Regards,

    Freshpet Consumer Care Team

    Staff

    Reviewed Aug. 6, 2020

    Two Chuys, 2 and 9+. Both Chuy have issues with this food. The 9 year old suffers stomach problems and will only manage a poop every few days on the Freshpet. The 2 year old pup has Extreme VOMITING and recently battled meningitis, cause 'unknown'. I can't 'definitely' link the meningitis to the FreshPet, but I can link the 2 days of VOMITING and lethargy of this extremely hyper pup to eating FreshPet. I'm trying desperately to get my mother to stop buying this food for her dogs, but at 70, she doesn't always remember. I have copied the reviews from this site, as well as others, and will continue to send these to her every day until she STOPS!!!

    A NOTE TO FRESHPET: After doing so simple research, and coming across not only this site, but a few others with more than a few WARNINGS, I will say only this: SAVE IT! I don't want to hear how you care. You've known about these issues for at least 5 YEARS. If you company were a human, I'd seek a restraining order. Everyone else: Do NOT feed this food to your fur babies.

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    Response from Freshpet

    Good Afternoon Crystal,

    We are sorry to hear that your dogs were not feeling well. Please know that we take reports such as yours very seriously. There are many factors that may cause a pet to become ill. Without knowing the full medical history and feeding regimen of your dogs or the other reviews you referenced, it's difficult to conclude a cause. If you are up to it, please call us at 866-789-3737 so we can learn more about your pets' recent experience with our food and research this incident further. We are available Monday to Friday, 9:00am - 4:30pm EDT.

    Regards,

    Freshpet Consumer Care Team

    Verified purchase

    Reviewed July 10, 2020

    I bought FreshPet at Safeway. It has made such a change in my older Dogs as well as our new pup. Will recommend highly to friends. The small dog formula is the best. Both the roll and the bag. Thank you.

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    Verified purchase

    Reviewed July 10, 2020

    I have an old dog and she is a very picky eater and I worried about her getting proper nutrition. I started buying Freshpet and she loves the food and I can tell she is getting adequate nutrition. I would recommend this food since it is good for them and it is convenient.

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    Response from Freshpet

    Hi Margaret -

    So happy to hear that your senior fur kid is thriving since switching to Freshpet! We appreciate the love! Thank you and be well.

    Tara

    Verified purchase

    Reviewed July 9, 2020

    My dog is 13 and has always been a picky eater. I had to make chicken and beef for him every week. I saw the commercial and thought why not try it. Well to my surprise he loves it! Eats it all and licks the plate! He also loves the turkey bacon. He acts like a pup every time he eats because he knows he gets a 1/3 piece of the bacon.

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    Response from Freshpet

    Hey Linda! Thanks for taking the time to pass along your kind words! We are so glad to hear that you tried Freshpet, and your fur baby is doing so well. We wish you all the best and stay well. Angela

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    StaffRates

    Reviewed July 2, 2020

    Our Lucy is a 13 year old Jack Russell/Rat Terrier Mix. About 6 months ago her appetite began to fail. She began to have stomach pains, gas, and random diarrhea. Her activity level went down drastically! We had to trick her into eating with a little table food to get her to eat any kind of dog food we introduced. We tried a a couple of really good brands suggested by our vet. Her activity level went down drastically! She had a cancer removed two years ago and we just concluded she was in a decline ready to go over the rainbow bridge. Enter Daisy her dog cousin!

    Daisy shared some of her FreshPet dog food when they had a doggy spend the night party. Lucy gobbled it up! We immediately went and bought some, Now Lucy is back to her sassy, feisty, happy self. She meets us at her food bowls in the morning tail wagging! No more tummy pains or diarrhea. She is back on squirrel patrol and we could not be more happy. Thank you for giving us back our Lucy Loo!

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    Response from Freshpet

    Hey there Edna! Thank you so much for sharing the love! It is so rewarding to hear how well Lucy and her dog cousin Daisy are doing on Freshpet. Wishing you all the best! Angela

    Reviewed June 22, 2020

    I have been feeding Freshpet to both my approx 14-16-year-old chihuahua mix and my 1.5 year old chihuahua mix for about the last 3 to 4 months. I have tried different products, i.e. protein formula however this formula seemed to be their favorite. Over the last week which has been the same time frame in which they have been eating a bag with expiration date Nov 2020 both dogs have been vomiting. The older dog has also had a small amount of blood in his feces. Both have been gasping for air though this has happened inconsistently.

    It finally occurred to me after about 3 to 4 days of this to read the reviews on Freshpet. I am seeing some concerns from other pet owners here which now has me further questioning the product. Prior to this bag, I was very pleased with how well my dogs were enjoying their food. Now, nearing the end of this bag, I am considering going back to preparing their food (chicken, veggies and rice) on my own again. Hoping for some additional insight as I was excited to have found what seemed like a really good food for my dogs.

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    Response from Freshpet

    Hi Shawnda,

    Please accept our apology for the delay in responding to you. We are so sorry to hear that your chihuahua fur babies were not feeling well. If you are up to it, please call us at 866-789-3737 so we can learn more about your pets' recent experience with our food. We are available Monday to Friday, 9:00am - 4:30pm EDT. We look forward to hearing from you soon.

    Regards,

    Freshpet Consumer Care Team

    Customer Service

    Reviewed June 15, 2020

    This Freshpet, option was a great choice as use of 3-4 tablespoons as an encouragement to eat, for my dog. It WAS great for about 8 months, then the diarrhea and vomiting started. I stopped all food for 2 days - he was better than introduced the Fresh pet - small bites of 2 tablespoons back in and the diarrhea started again. Off the food and diarrhea stopped, so I am confident in saying my dog is no longer able to tolerate this food, as others have posted with similar symptoms. I am not saying anything about the quality of this product, just that my dog is no longer able to eat it. I called the 1-866 number to report and was told no recalls on any food. Heads up if you are thinking of using this product.

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    Response from Freshpet

    Hello Lori. Thank you for your review. We are sorry to hear our Freshpet is no longer a good fit for your dog. The information you were provided when you called is correct. We never had a recall on any of our Freshpet products at any time. Your comments are very important and will be kept on file. Your loyalty is appreciated.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceBillingTransparencyTimeliness

    Reviewed June 14, 2020

    My dog had been on this food for several months. Late May. He eats chicken Freshpet kibble bags and rolls. Last week he’s up at night panting and squealing in pain. His stomach is the size of a football. Off to the animal hospital all the way uptown at 2:30am in New York during a curfew that started at 8pm. What a disaster. $1000 later my dog has been given fluids and injections. When the sun was shining again I finally got home. My dog slept. The next day he was throwing up. Then, the next evening his stomach is again the size of a football. Off to the animal hospital for a second night, this time at 2am in New York during a curfew. I Still have no idea it’s the batch of Freshpet food that’s poisonous.

    Hours later the hospital need to keep my dog overnight. He was given fluids injections and an iv drip overnight. They hospital kept him until the following night. Acute Pancreatitis and his liver readings in blood work were off the charts. The same situation that other customers have reported. Several thousand dollars in vet bills this time, when I returned from the hospital with my dog he had to have painkillers As well as two other strong drugs for three days. He was miserable and wasn’t eating. So I went back to his old diet. And he started eating. So a week goes by. And I’m thinking, what if it’s the food. So I googled and saw on this site how many recent episodes of dogs having the same illnesses as my dog. And I have to write a review.

    This food batch of batches from the end of May are toxic. There is something wrong with them. I’m now taking this to Be analyzed by the labs. And I’m taking this to Amazon (because I buy these from Whole Foods, whom they own) And beg they stop selling it. and then to the Consumer bureaus. It’s not safe to feed your dog this food. It could have killed my dog had I not gone out in the middle of a pandemic and protest at the same time in New York City and taken him to hospital.

    You can’t ignore all these cases, including mine, and still reasonably sell your product To the unsuspecting public before you recall / acknowledge / FIX the problem. To read other reviews that span over a month and to see your responses show you know have a problem. But you haven’t fixed it. Please don’t buy this food until this company figures out how to make it not fatal for dogs. I can never be a customer again, because I know next time it could kill my dog, and I don’t want to take that chance. The product is defective, in my opinion. I will update this review once I have the Food analysis completed.

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    Response from Freshpet

    Hi Matthew, Thank you for your review. We are sorry your pet did not have a pleasant experience. We take these matters very seriously and appreciate you taking the time to speak with our Vet Team to learn more about your experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 9, 2020

    I adopted my chihuahua, Rosie, about a year and a half ago. I have had the hardest time finding a food for her. We started with canned, then frozen raw, then freeze-dried raw. Each time I changed her food, she would fast for three days. When traveling, she would refuse to eat her normal food. Once we got home, it would be another three day fast before she would eat dog food. I started her on raw because I want her to have the best, freshest food out there. I thought this was my best choice (even though she didn't really like it).

    This semester, I took a class where we learn about different business related paperwork, formatting, and generally how to write as a professional. For part of the semester, our work had to be based on a publicly traded company, and I chose Freshpet because it was pet related and I somewhat recognized the name. While doing these projects, I had to pretend to be an employee, writing memorandums, emails, and a white paper for Freshpet. In my white paper, I researched why someone should choose Freshpet over raw or kibble, and I ended up convincing myself.

    There is no other food on the shelves that can really compare. Freshpet is cooked in a way that preserves as much nutritional value as possible, has responsibly sourced ingredients, and it smells (and probably tastes) just like leftovers! When I took a piece to see if Rosie would try it, she bit my fingers trying to get at it. I hand-fed her the portion of food she was supposed to have for her first day transitioning because while I was trying to put it away, she'd be jumping at my legs and whining for more! When I gave her Freshpet in a bowl (separate from her raw food) she ran over and licked it clean! I have never seen this dog so excited to eat. She followed me around the house for at least ten minutes after she finished looking up at me like I had more to give her.

    The past few days where she has had only Freshpet, she reminds me when it is time to feed her (which she never used to do!). I have noticed that her bowel movements are more regular, she has much more energy, and with such easy portioning, she is losing weight in a healthy way. She is a much happier dog and I am a much happier owner. She is finally a dog that is excited to eat! Thanks, Freshpet!

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    Price

    Reviewed May 26, 2020

    About 9 or 10 months ago I started using Freshpet. One of mine is almost 8 and just couldn't jump up and down to get on sofa or bed. My Pom was very picking. My small one was 16 and passed in Dec 2019. Freshpet changed their lives. No more being overweight and allergies are improving. They are different babies. I buy about 8 or 9 tubes a month and worth every dollar. Never had any problems with mold with Freshpet and I buy at Walmart. At Pet Smart they charge 12.96 a tube. I will forever be grateful to Freshpet. I had tried so many brands. Thank you! Janne

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    Reviewed May 21, 2020

    I purchased the Freshpet chicken in a bag for my 11 year old Yorkie. She ate it the very first day but by day 2 she would not touch it. She started panting and showing signs of distress. She also will not eat anything or sleep. I’ve now been up the entire night because she had vomited 3 times.

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    Response from Freshpet

    Hi Jennifer - Thank you for connecting with us via email. We hope your Yorkie is feeling much better. We appreciate the additional information you emailed to us. - Freshpet Consumer Care

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    Reviewed May 20, 2020

    Our 15 year old golden retriever/husky mix has always been a super picky eater. A few months ago she stopped eating completely. On a whim, I bought a FreshPet dog food log. SHE ATE IT! She demands her one pound twice a day and has gained back all her weight! We couldn't be happier! Thank you so much!

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    Reviewed May 19, 2020

    Not for my dog. It smelled delicious and looked fresh and my Maltese enjoyed it (1 bag). But after reading so many bad reviews about dogs vomiting or going to the ER and how the product isn’t always refrigerated when shipped, I couldnt risk giving it to her anymore.

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    Response from Freshpet

    We are happy your Maltese enjoyed Freshpet and want you to continue to be part of our family. Freshpet is always shipped refrigerated to our pet parents We will reach out to you privately to provide information on our products and protocols. Have a good day!

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    Reviewed May 15, 2020

    We love your products. My fur babies jump for joy around the kitchen when they hear me open the bag. During this time of COVID-19 kindness is truly appreciated. I lost my job and your company providing coupons to help me in my time of need. From the bottom of my heart thank you.

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    Response from Freshpet

    We are happy your fur babies enjoy Freshpet!

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    Reviewed May 14, 2020

    I recently tried your pet food for my older dog whom I noticed was having trouble eating her normal food. I picked up a small bag first thats for small dogs since my baby GeGe is a chihuahua. I gave her about a half a cup to try and she devoured it in minute and was the happiest dog. I would definitely suggest this for any dog at any age because it has a pleasant smell and looks like it was just prepared which I loved. Thanks for such a wonderful product!!!!

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    Response from Freshpet

    It is so nice to hear GeGe loved her Freshpet!

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    Terrence increased rating by 3 stars.
    Timeliness
    After a positive interaction with Freshpet, Terrence increased their star rating on May 13, 2020.

    Updated review: May 13, 2020

    I was able to call and speak with the Freshpet team who were very empathetic and helpful. I still don't feel 100% comfortable getting my dog back onto the food until he's feeling better with a bland diet, but they talked to me about their quality standards and I definitely feel confident that they do everything they can to keep our pets safe. They even mentioned that they're going to have a member of their veterinary team call me to talk through some things I can do to help ease his stomach in the meantime. I'm going to give his stomach some time and try the food again some time in the near future.

    Original Review: May 11, 2020

    My dog has been eating the Select home cooked chicken recipe for years now. The last two 4.5 lb bags I bought have made him very sick within hours and I’ve had to throw them away. Vomiting and diarrhea for multiple days, very loud digestive sounds. He has never had a problem on this food before so I’m not sure what’s going on. I’ve been googling around to see if there was a recall but I haven’t found anything. Please be careful. Freshpet, please investigate your Freshpet Select Home Cooked Chicken Recipe shipment for issues with a batch set to expire in September of 2020. Something definitely isn’t right with it. I bought both bags of the food that made him sick at the Publix in Longwood Florida. The address is 2381 W State Rd 434, Longwood, FL 32779.

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    Response from Freshpet

    Hello Terrence, we are sorry to hear about your experience and hope your dog is feeling better. Freshpet never had a recall on any of our recipes. Please give us call at 866-789-3737 between 9 AM and 4:30 PM EST in order to discuss things further. Regards, the Freshpet Care Team

    Customer Service

    Reviewed April 25, 2020

    We've fed Freshpet to our Chihuahua for months now and there was never a problem. Last week she vomited for days after eating it. We bought it at the PetCo in Morgan Hill CA. The vet checked her out and could find nothing wrong. She was on a bland diet for a few days and now she's back on freshpet. She vomited again yesterday. We didn't hear anything about a recall. We threw the food out because there might be something wrong with it.

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    Response from Freshpet

    Hello Christine, we are sorry to hear about your experience. We hope your dog is feeling better. Please contact us at 866-789-3737. We would like to gather additional information. Let me assure you Freshpet never had a recall on any of our products. Regards, the Freshpet Care Team

    Reviewed April 22, 2020

    I was excited to feed my dog something fresh after multiple failed attempts to make my own homemade dog food and came across Fresh Pet at my local pet store. I took 2 big sausages of their Vital Turkey flavor home but my dog stopped eating it after a couple of meals. I found the ingredients are very processed for a "fresh" food, not much better than canned dog food really. Now I'm back to making my own pet food using kits and supplements. Trying out a small company that's making a homemade DIY kit **.

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    Response from Freshpet

    Hello Gemma, we are sorry you had a disappointing experience using Vital. All Freshpet recipes are made from all natural, fresh ingredients and no preservatives. We will reach out privately to obtain additional information. Regards, the Freshpet Care Team

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    Reviewed March 24, 2020

    We live in Northern Alberta where good quality food is especially important for our dog, Quinn, to be able to handle the cold weather. Although we do not have a supplier of FreshPet in close proximity, she absolutely loves FreshPet treats and product whenever we are able to pick it up. FreshPet goes beyond providing excellent dog food and treats, but they have a fantastic customer service department. They are ready to answer any questions you have. We would without hesitation recommend FreshPet products to all of our fellow dog-parents.

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    Response from Freshpet

    Thank you so much for your kind words, Kaitlin! The pictures you sent us of your crazy girl are just beautiful! We wish you guys all the best and stay well. Kind regards, Angela

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    Punctuality & Speed

    Reviewed March 20, 2020

    For year, we have been feeding our 2 huskies aged 12 (Bear) and 6 (Kaya) the Costco Kirkland Salmon brand as Kaya had allergies to many other brands with lots of itching and scratching. In December 2019, Bear was diagnosed with diabetes and then Feb 27, 2020 he had a seizure. We decided to change their food to Fresh Pet and these are our incredible findings…

    1) No allergies noted on either dog.

    2) Minimal dog excrement waste in the yard compared with the other brand.

    3) Their demeanor changed. Instead of being hyper and impatient after they ate the Costco food, making it hard for us to eat our breakfast, now once they eat the Fresh Pet food, they lay down, sleep, relax and wait till we are done with our breakfast in peace and then we go for our walk. TOTALLY different to the point my husband commented “what has happened to our dogs?”

    4) Best of ALL…Bear had been on 18 units of insulin twice a day with high sugar levels despite this dose (in the 300’s). He has since been weaned down to 12 units twice a day with levels around 200!! Now that is the HUGE. The veterinary was so shocked when I told her that I had been weaning his dose that I brought in the Freestyle Libre monitor to show her his incredible numbers and progress he has made. This has been so dramatic and unbelievable.

    Fresh Pet is incredible food and I am glad that we made the change. Fred and Brenda

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    Response from Freshpet

    Thank you so much for sharing Bear and Kaya's amazing experience. We appreciate your loyalty to Freshpet, and wish you all the best! Stay well! Kind Regards, Angela

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    Reviewed March 20, 2020

    They are kindly sending my dog Tate and I some dog food coupons. Of course I told my dog Tate in an excited voice so he got very very excited. Plus he loves to eat and dog food is expensive these days so this is good for us both.

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    Response from Freshpet

    Hello there Esmeralda and Tate! We certainly appreciate your kind words! We wish you all the best and stay well! Kind regards, Angela

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    Reviewed March 19, 2020

    Coupon savings. Every little bit helps when you only have one income. We keep Blue Buffalo dry food in their bowl when they ‘want a snack’ but their primary meals are FreshPet Tender Chicken. We purchase the 6 lb roll and I dice it up so it’s convenient to feed them. They know when they hear that ziplock bag....it’s time to eat. Thank you.

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    Response from Freshpet

    We're so happy to hear that your dog is loving our Freshpet Tender Chicken Recipe, Rachel! And thank you so much for sharing your story with us. Wishing you and your pup all the best!

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    Reviewed March 3, 2020

    Our dogs love Freshpet food! Thank you so much for the coupons you will be sending, such a great company! We have to watch what we fed one of our dogs and she loves it so much! Great Quality food for a great price.

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    Response from Freshpet

    Hi Heather! We are happy your dogs enjoys Freshpet. Thank you for the kind words. Have a nice day! Freshpet Care Team

    Reviewed March 1, 2020

    I’ve noticed since she’s on Freshpet, beef she scans the floor for morsels. Her poo IS VERY perky, she strains to get it out. She has plenty of water. Carrageenan isn’t one of my favorite fillers that I discovered, after she got hooked on it. So I’ll be shopping for another moist dog food, without CARRAGEENAN in it.

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    Response from Freshpet

    Thanks for reaching out. We're happy to hear your dog enjoys our foods and we absolutely understand your initial concerns about carrageenan as there's been a lot of chatter around the ingredient. We use undegraded carrageenan at low levels, not to be confused with degraded carrageenan, in some of our foods to help maintain the form and texture. Carrageenan has been found safe for use in both human and pet food. Based on the information presented by food safety and toxicology experts, we know it is a safe ingredient at the levels we are using it. If you have any other questions, please let us know!

    Reviewed Feb. 27, 2020

    Our 9 year old collie “Skip” has always been a picky eater, but about a month ago he stopped eating. Took him to the veterinarian and she ran all sorts of tests and determined he had a sludgy gallbladder. We tried everything to get him to eat and what he did eat he couldn’t keep down. Well he’s been on Freshpet for over a week now and not only does he eat better than ever before, he’s keeping it down and gaining weight back. What a great product. It may have given him a second chance.

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    Response from Freshpet

    Wow Chris, we are thrilled you feel Freshpet is helping Skip. All of us here hope he continues to feel better and gain weight. Keep us posted. Consumer Care Team

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    Price

    Reviewed Feb. 18, 2020

    I have a five-year-old West Highland Terrier who has a sensitive stomach and has always had trouble putting on weight. I have tried somewhere between six and eight brands of dog food in addition to calorie supplements and extra treats in order to get him to gain weight. Some of these foods were extremely expensive. I’ve tried everything from prescription food to several brands in the pet store. Recently we switched him to FreshPet Vital Grain Free. Prior to the switch he would walk past his food bowl ignoring it until the point of absolute hunger after the first or second week on a new food.

    Now that we’ve switched him to FreshPet for the last several weeks he not only inhales his food but follows us around at meal time making pleading noises to move just a little bit faster while pushing us in the direction of his bowl with his nose. I’ve never seen him happier after meals. This newfound gusto for mealtime makes everyone happy. There’s no greater joy than watching our most beloved family member grow and be happy. Thank you FreshPet for making a quality product that pets are sure to love!

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    Response from Freshpet

    Thank you for the kind words, Amanda! We are so happy to hear that your pup is thriving on our Freshpet Vital recipes. Wishing you and your four-pawed crew all the best!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingRates

    Reviewed Feb. 16, 2020

    Response time to my email was lightening fast! Must be as good of team, as product!??? Using Freshpet for our little dog Bella has been what the doctor order so to speak. Pricing isn’t too bad but a coupon here and there would help on the grocery bill. Thank you FreshPet team!!!

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    Response from Freshpet

    We are so happy Bella enjoys Freshpet! We are always available to answer any questions for our pet parents. Have a great day. The Freshpet Consumer Care Team

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Feb. 13, 2020

    Voiced concern because never see coupons or sales for your product. Due to the price of your product it would help to defer from the cost for people on Social Security that would still like to make sure their dogs/cats are getting the best product possible. Thank you for responding so quickly. Kathy

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    Response from Freshpet

    Hi Kathleen. We are always pleased to help our pet parents with any concerns. Your loyalty to Freshpet is valued. Have a great day with your dogs. Regards, Freshpet Consumer Care Team

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    Reviewed Feb. 13, 2020

    We have been buying and recommending Freshpet for years. Glad to see it is available in more stores close to us now. Our furry daughter Belle, loves the new chicken treats and jerky too. Love the product, and a great way to get her to eat her veggies, lol!

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    Response from Freshpet

    Hi Christine! Tell Belle we are happy she is eating her veggies too! Thanks for the nice comments on our products. Have a wonderful day. The Freshpet Care Team

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    Reviewed Feb. 12, 2020

    Since switching to Fresh Pet, my picky rescue animals love mealtime and have all gained energy. Their digestive systems seem to be more stable too. My cats and dogs' fur and coats have improved in feel and appearance. I would recommend Fresh Pet for others animals like I do with my friends and family.

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    Response from Freshpet

    Hi Lonnie! We appreciate your kind words. Have a super day with your rescue babies. The Freshpet Consumer Care Team

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    Reviewed Feb. 11, 2020

    Our fur baby is considered a senior (8 years young) pitbull. The last several years she's had issues with arthritis is her joints, causing her to favor one of her limbs, sometimes she couldn't use it at all. We took her to the vet, gave her the recommended glucosamine treat supplements, grain free salmon food, etc. We were told that she'd likely have to remain on the anti-inflammatory meds prescribed. Our poor girl, once so lively and full of energy appeared to be slowly deteriorating. On a hunch, I saw Freshpet in our local store and gave it a try. SHE LOVED THE FOOD!!! Most importantly, after a month, her energy level returned, her limbs and joints weren't as tender or fragile. It's been 8 months and we have not filled her prescription. Her weight is as healthy as when she was a pup. We got our girl back!!! I HIGHLY recommend Freshpet to all my friends and anyone reading this. Bravo Freshpet! Bravo!!!

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    Response from Freshpet

    Hi Emily, we really appreciate your very thoughtful comments. It is wonderful you feel Freshpet has contributed to the good health of your dog. Have a great day! Freshpet Care Team

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    PriceRefunds & PayoutsMaintenance

    Reviewed Feb. 8, 2020

    Before starting Freshpet foods, my senior standard poodle was getting finicky and also had developed aspiration pneumonia (AP). She has a tumor in her neck and a tracheal issue which we think was causing problems when I fed her kibble and other dry or dehydrated types of food. She got AP 3 times in 6 months. :( AP can take the life of a dog, but she rallied back every time. Every time she lost more weight however, and muscle mass and was becoming quiet.

    I read online that other owners with similar issues were feeding Fresh Pet. The logs, in particular are 'sticky' and don't break off into little small pieces that can be aspirated into the lungs. She has been on this food for months now, I feed chicken or beef and she wolfs down every meal, has put weight back on and is playing with her toys again and running in the yard!!! And NO AP in months!!! Since the switch! It costs more to feed this food but let me tell you, paying for 3 emergency visits, one in the middle of the night, to treat for AP isn't cheap either. She is happy and healthy and I'm so glad we made the switch! Thank you team Fresh Pet!!

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    Response from Freshpet

    Hello Beth! Thank you so much for sharing this wonderful story with us. It is so nice to hear that your fur baby is thriving since eating our food! We wish you all the best! Angela

    Staff

    Reviewed Feb. 4, 2020

    We have a Belgian Tervuren Shepherd. They are notorious for being picky eaters. The phrase, "They'll eat when they're hungry.", does NOT apply. He's a little over two years old and this has been a problem since we got him at four months old. We have tried EVERYTHING. Mixing other foods into dry food, wet food with dry food, just wet food, food with gravy, etc. You get the idea. After some personal issues where he was taken, I finally got him back. He was 20 lbs underweight which is quite a bit for a dog that averages 55 lbs. I was desperate to get him to eat. I was mixing scrambled eggs, canned chicken, mac & cheese, gravy, boiled eggs, cheese, and dog food in various combinations. I try to get him to eat twice a day. For three weeks I've been doing this and it's been hit or miss with eating.

    I was at the store three days ago and decided to buy a 1 lb roll of the chicken. My intent was to mix it with something else. I decided to try it by itself. I cut up half the roll into bite size pieces. I hand fed him one small piece and put it in his bowl. It was gone in five minutes. I was holding my breath. He's eaten something before only to turn his nose at it again. For three days now, I've fed him the chicken, beef, and chicken/turkey flavors. He has eaten it all every time I've given it to him. I wish I could find the words to tell you how much this means to me. His life was at risk and this food has helped turn the corner on getting him to eat so he'll gain weight and improve his health. Thank you for saving my dog's life.

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    Response from Freshpet

    Hi Robin, Thank you so much for sharing your story with us. Hearing about the transformation that your sweet pup went through thanks to our food just made our day. We are SO thankful that you all are part of the Freshpet family.

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    Customer ServiceContract & TermsTechPrice

    Reviewed Feb. 1, 2020

    I started to feed my 11 yo Maltese this food a couple of months ago, thinking it would be a healthy alternative to others. The smell was atrocious to me, but the dog seemed to like it, and I thought it was just my usual aversion to dog food smell. Last week, I took her in for a dental cleaning and they drew her labs just to make sure all was ok to have anesthesia. The vet called me shortly after drop off with news that her liver enzymes were off-the-charts bad. They recommended an ultrasound. Their ultrasound, and also one that I got from a second opinion, showed a bad/sludgy gall bladder.

    The first vet recommended a "difficult' surgery to remove the gall bladder asap (hence the second opinion). The second vet also did a culture of the gall bladder fluid just to see before we proceeded with such a huge surgery. The fluid came back with E. coli and salmonella!!! He said it could have certainly come from food, and I am highly suspicious that this is what happened when we tried this food. Never again! Please be careful and watch your pet for G/I symptoms and have them checked if you are worried. I cannot even imagine the pain and suffering to her if we would have put her through that probably unnecessary surgery. AND, it has cost me $1800.00 this week to find out the problem. :( With further ultrasounds and labs to hopefully confirm her recovery, I am sure we will double that.

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    Response from Freshpet

    Hello Cher, sorry to hear about your experience. Let me assure you our Freshpet recipes are processed at temperatures to destroy Salmonella and other pathogens. All of our meals undergo significant product quality and food safety tests prior to leaving our Kitchens. Please call our Consumer Care Line @ 1-866-789-3737, Monday through Friday 9:00am-4:30pm EST so that we can connect you with a member of our Veterinary Staff regarding your experience. Thank you.

    Reviewed Jan. 29, 2020

    My Toy Poodle is very picky and won't eat much food. I saw this food at Sam's Club and decided to try it. To my surprise, my dog loved it! I was online looking at reviews and became a little worried about one of the ingredients in the food. It is carrageenan. From what I read, it doesn't look like it is a good thing to put in food and is indigestible. The article I read makes me worry that I shouldn't be giving it to my dog even though my dog loves the food. I wish they would take this one ingredient out of their pet food and I would feel much better about giving it to her.

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    Response from Freshpet

    Hi Karen, Thank you for your feedback. We value the opinions of our pet parents, and we would like to address your concerns about this ingredient. Undegraded carrageenan is found in some of our recipes at low levels, and it's only included to help maintain the form and texture.

    Undegraded carrageenan has been found safe for use in both human and pet food by the FDA, USDA, and is deemed natural by the National Organic Standards Board. We also took things a step further & consulted with animal nutrition experts before ever considering using this ingredient. Because of this, and based on data presented by food safety and toxicology experts, we know it to be a safe ingredient at the levels we are using.

    Regardless, we completely respect your thoughts & opinions, and appreciate you allowing us to explain things on our end a bit further. We wish you all the best

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    Reviewed Jan. 29, 2020

    Toby loves this dog food, we tried many kinds of dog food. They all gave him gas,, this is the only dog food that doesn't. He goes crazy when it's dinner time and he gets his dog food. Will be buying him this dog food for good,, Toby says two paws up.

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    Response from Freshpet

    Hi Missy, Thank you for sharing your story with us. We are so happy to hear that our food is helping Toby in such a positive way. We wish you all the best.

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    Reviewed Jan. 23, 2020

    Very helpful and response was really a good time. I enjoy Fresh Pet so much for my pet. We have been using fresh pet for our fur baby for some time now and we cannot thank you enough. I know that there have been so many we have tried but really know this is the one for her.

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    Response from Freshpet

    And we can't thank YOU enough for your support, Marie! We're so thankful you're part of the Freshpet family.

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    PriceStaff

    Reviewed Jan. 22, 2020

    My sweet Trixie (a black Lab) had stopped eating her food. I tried different food and different textures...no dice, she was just not having it. I saw FreshPet in my local WM and thought I'd try it. Needless to say, she LOVES this food. When I go to fill her bowl she is jumping up and is just happy. I'm kind of shocked that it has made such a difference. I know it cost more, but she is my therapy dog and best friend. It's important to me that she is happy with her food and well nourished. It's an amazing food and I am so grateful that I found it!

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    Response from Freshpet

    Hey Kathleen! We are so happy to hear how Trixie is thriving on Freshpet! Thank you for sharing her wonderful story! We wish you all the best! Angela

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    Reviewed Jan. 22, 2020

    Dog food wet. Saw the advertisements on tv, since my dog is older & seemed to need something more I liked the idea of it being more like people in good. She loves it, more energy, no snoring and seems to feel better, even family noticed the difference. Would highly recommend, have 2 friends who have started using it. Thank you Freshpet.

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    Response from Freshpet

    Thank you for sharing your wonderful Freshpet story with us, Marie! We're so happy to hear that your dog is loving our food. And thank you so much for your support! Wishing you all the best.

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    Reviewed Jan. 21, 2020

    I am thrilled for my fur baby. Since eating Freshpet, there has been a huge overall improvement in her. Her coat is thicker and she is more active. She seeks out my grandkids to cuddle and play. She hobbles her food voraciously. The most important item to mention is the reduction in seizure activity. I am so thankful about that.

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    Response from Freshpet

    Thank you so much for your kind words Patricia! We are so happy to hear that your fur baby is doing so well! We wish you all the best! Angela

    Sales & MarketingStaff

    Reviewed Jan. 21, 2020

    I have two miniature schnauzers who happen to be picky eaters. I have tried several brands of dog food and after the recall on grain free I was looking for something else. My puppy was not taking to kibbles well and both had elevated liver levels. Decided to go fresh and as close to raw as possible. Their liver levels dropped over 90% and normal in two weeks. The Vet was amazed and said keep doing what I am doing. I told him about their new dog food.

    Not only was the food instrumental in their health issues. They both LOVE it. They run to their bowls when they see me take it out of the fridge. Both are so excited to get their feedings now. Whereas previous foods they may or may not eat it but they were never excited to get it. Wish there were coupons for Freshpet. Everyone says "oh your dogs eat gourmet food". Nothing is too good for my furbabies. Can you make the salmon in a larger roll? I like to give it to them from time to time or mix it in with their chicken.

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    Response from Freshpet

    Davina, we are so pleased you feel Freshpet has contributed to the good health of your dogs. We value your loyalty. Have a great day!

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    Reviewed Jan. 15, 2020

    Freshpet has been the best food for my dog. He always eats all his food. I have tried other fresh dog food but yours has been the best for my dog. He is food sensitive and the chicken agrees with him the best.

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    Response from Freshpet

    Hello Renee! Thank you so much for your kind words! Your loyalty is greatly appreciated! All the best! Angela

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    Punctuality & Speed

    Reviewed Jan. 14, 2020

    I used to get another brand of food for my dog. A friend of mine told me about your product and how her pet loves it so I went and purchased it. Here we are almost a year later and my dog absolutely loves it.. He doesn't get an upset stomach anymore, no more vomiting, he's more active. Thank you so very much for making such a wonderful product.

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    Response from Freshpet

    Hi Joanne! We appreciate the love. We are so happy your dog is doing well using Freshpet. Have a great day!

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    Reviewed Jan. 10, 2020

    On a whim I decided to purchase Freshpet for my two dogs. They are several years apart in age and I was trying to find something for both so I didn’t have to have two different foods. I must say they absolutely love the beef and chicken rolls! Thanks so much for a great product!!!

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    Response from Freshpet

    We are very happy Ginger to hear your dogs enjoy our Freshpet Select rolls. Have a super day!

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    Reviewed Jan. 9, 2020

    Thank you I just wanna start off by saying thank you. My puppy Freddie was very sick from the day we got him. From worms to allergies and an infection he has had to be on every medicine I can think of for dogs. This made it very hard to feed Freddie. He didn’t like dry food because of allergies or wet food because it upset his stomach. The doctor recommended a bland diet which I had to cook for a period of time. This diet was the only thing he would eat a little of. Until FreshPet!!!. He now eats three times a day and is thriving. We owe so much to you. Thank you.

    Lacey

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    Response from Freshpet

    Thank you for sharing Freddie's Freshpet story with us, Lacey! We're so happy to hear that he is thriving on our food. Wishing you and your four-pawed crew all the best!

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    Reviewed Jan. 9, 2020

    Best dog food on the market! Natural and healthy too. My dog and I are in LOVE with Freshpet! Absolutely love the high quality of the food and I finally found food that does not cause stomach upset in my fur baby! Highly recommend Freshpet for all of your fur babies!

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    Response from Freshpet

    Thanks for the nice words Erin. Hearing your fur baby no longer has tummy upsets is very rewarding. Have a super day!

    Honesty & Transparency

    Reviewed Jan. 8, 2020

    Moved my Boxer/Pit Mix and my Boston Terrier over to Freshpet Kitchen Home Cooked Chicken Recipe for Dogs. Followed per feeding instructions, they both lost weight and muscle for two active athletic dogs that did not required weight reduction. I went on to incorporate Honest Kitchen in with the diet along with MCI oil. This worked for my Boston Terrier but not for my Boxer/Pit Mix, he looks emaciated and all his blood work checks out fine. I did try the Grain Free Tender Chicken, however I had to throw it out. The three bags I bought once open released water from the food and became dog food floating in water. Very strange. I have also tried the Tender Rolls to more weight loss. It appears that the formal may not be the right answer for strong musclier athletic breeds. My dogs have never become sick off of the food however I do believe it is not for all dogs.

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    Response from Freshpet

    Hi Tina, Thank you for your review. Please call our Consumer Care Line so we can obtain additional information regarding your experience. 1-866-789-3737 9-4:30 EST Mon-Fri

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    Reviewed Jan. 7, 2020

    There isn’t anything better than knowing your pets are getting the right nutrition in the meals they love to eat. What I love about Freshpet is that it is so convenient and stores in the fridge well. I also love to scramble up some eggs mixed with Freshpet on the stove for a warm meal in the winter months. My Chihuahuas love it! It’s so versatile and easy to add healthy choices that smell and taste good to your pets' everyday lives.

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    Response from Freshpet

    Thanks Jenna for the lovely words on Freshpet. It is so nice to hear your Chihuahuas enjoy our food! Have a super day with your dogs. Regards, The Freshpet Care Team

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    Reviewed Jan. 7, 2020

    We adopted Rocky at 3 months of age. This little Chihuahua stole our heart after losing our last pet. In all my years of being a pet owner I've never had such a picky eater. From the start he wasn't enjoying the foods we offered him. After trying various brands high quality foods of dry and even soft, I thought I give Freshpet a try. Wow what a difference it has made in his life. He totally enjoys meal time. Thank you Freshpet.

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    Response from Freshpet

    Thanks for sharing your Freshpet story with us, Denise. We're so happy to hear that your picky eater is loving our recipes! Thank you for giving us the opportunity to provide fresh, healthy food for Rocky.

    Price

    Reviewed Jan. 6, 2020

    My pup is a 16 month old CHI-PIN (Chihuahua and Mini pin). I got her at three weeks and bottle fed her. She is spoiled and a very picky eater. So I found Freshpet and decided to try it. She loved it. And I had no problem getting her to eat. However, once on the food, I noticed she started having episodes of shaking, ticks, tremors, stiffness, and whining. I took her to the vet with videos of the episodes. She had 6 in a week. It was confirmed to be some sort of rare seizures that usually health problems wouldn’t cause: Since then, I threw the last roll away and changed foods. She hasn’t had a seizing episode since. After reading other reviews and comparing dates, maybe there were a few bad batches made. I’m not sure. But it isn’t worth my baby's health!

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    Response from Freshpet

    Hi Kayla, We are sorry to learn of your dog's experience. Please call our Consumer Care Line @ 1-866-789-3737, Monday through Friday 9:00am-4:30pm EST so that we can connect you with a member of our Veterinary Staff so that we can learn more about what your dog experienced. Thank you.

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 6, 2020

    I am Prince's human and when he became sick I worried. He was diagnosed with pancreatic illness and ibs. I tried everything Freshpet saved my fur baby's life. Not one sick day in 4 months!! I was taking him to the vet multiple times a month. Poor guy was soo sick. Freshpet made him a puppy again. Do not discount the tube of magic!!

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    Response from Freshpet

    Hey Heather! Thank you for sharing Prince's success story! All the best in the New Year! Angela

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    Punctuality & SpeedTimelinessHonesty & Transparency

    Reviewed Jan. 3, 2020

    At age 65, having had dogs all my life, I decided to adopt a kitten from a "clear the shelters" weekend. I adopted Rocky, a small snowshoe kitten. He's fun, cute and full of energy. I quickly fell in love and now have a new fur baby. The only frustration I had was getting Rocky to eat moisture rich canned food. I have no idea how many brands and varieties of cat food I tried, but was getting discouraged by the amount of cat food I was throwing away because Rocky refused to eat it.

    One day in the supermarket, I saw Freshpet and decided to try it. I bought a 1 lb. bag of Freshpet Select Tender Chicken recipe. At first, Rocky hesitated, but after a few bites, he cleaned the bowl. And did so the next day and the day after that. I wasted so much time and money trying to get Rocky to eat canned food he didn't want and wouldn't eat. And let's be honest, with the way canned cat food smells, I can't blame him for not eating it. I've kept Rocky on Freshpet and he loves it. Sometimes he'll get in my face to get my attention that he is hungry, then runs to the fridge until I get his delicious Freshpet out to feed him. Rocky and I love Freshpet. Thanks for making such a great product and making Rocky (and his dad) much happier.

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    Response from Freshpet

    Hey Gary! Thanks for sharing the love! Happy New Year to you and Rocky! Angela

    Reviewed Dec. 31, 2019

    We left our dog with an accredited Rover sitter for 6 days. Our Wheaten terrier began vomiting violently beginning the night we picked her up. When questioned, we were told that our dog was not fed her own food as we had asked but was fed the same Freshpet food as her dog eats. We took her to the vet on the morning of her 2nd day of vomiting bile and mucous, completely dehydrated. She had to be put on an IV. Our dog has never been this sick in all of her 12 years and we just pray she does not have any permanent damage....or die from this. Looks like a lot of dogs are getting very sick from this food from the review.

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    Response from Freshpet

    Hi Laura,

    We regret that your dog had this experience. So that we can further assist you, would it be possible for you contact us with some information (Freshpet variety, Sell By Date) from the recipe your dogsitter fed your pet? Also, we would like to connect you with a member of our Veterinary Staff so that we can learn more about what your dog experienced. Please call us any time at 1-866-789-3737, Monday through Friday 9:00am-4:30pm (EST). Thank you.

    Tara

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    PriceStaff

    Reviewed Dec. 28, 2019

    I brought a beautiful 5 month old Labradoodle into our family about 11 months ago. For the first 7 months we went through a bunch of different dog foods from very expensive to completely inexpensive to try to help with his digestion as he was always have loose sometimes runny poops that smelled horribly bad. One day I was looking in the grocery aisle for something new to try yet again and decided to take a chance on Freshpet. I mean nothing else up until now was working and I was starting to get extremely concern that my sweet Bentley was not getting proper nutrition, and such unhealthy loose and runny stools. I grabbed a small roll of the beef. He loved it and from that very first poop after his first serving of Freshpet, he had a normal firm poop.

    I could not have been happier as when switching foods can always cause digestion issues until their systems get used to the change. Since that very first time he has never had a problem with loose or runny stools! He is happy and more lively and his coat is shining! I am soooo glad I decided to try this dog food that day. He has been eating this food for a few months now. We have tried a few different flavors and he loves them all and has had no issues with any of it. Thank you so much for creating this food. It truest has turned around the health of my sweet boy!

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    Response from Freshpet

    Hi Kelly,

    Thank you so much for sharing your wonderful story with us. Sweet Bentley is absolutely beautiful. We are so happy you are part of our Freshpet family.

    Staff

    Reviewed Dec. 24, 2019

    I have been using the Fresh Pet Nature's Fresh Chicken and Ocean Whitefish recipe for over a year and a half now to feed my two cats. I haven't had a problem until recently. My male cat, who is slightly larger than my female cat, is throwing up on schedule twice a day at 10am and 10pm and has been for three weeks. I am concerned about his teeth at this point. He has been to vet and had blood work done twice in the past two weeks and there are no abnormalities in his organ function. This is directly before I feed them again at 11am and pm when I return home in the morning and evening. The only thing in his vomit is watery fluid and carrots. Have you changed who you source your carrots from? He doesn't appear to be digesting them the way he had. No problem before.

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    Response from Freshpet

    Hi Alex, thank you for your review. Please call our Consumer Care line so we can obtain a few more details. We are happy to help. 1-866-789-3737 9-4:30 EST.

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    Reviewed Dec. 22, 2019

    We currently purchase FreshPet Select Roasted Meals Tender Chicken with Vegetables. Our two dogs love it. They are full of energy even in their "middle age" and are in good health. One of them previously had dry skin and was frequently itchy, but that has resolved since we started feeding FreshPet. Thanks for making a great product!

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    Response from Freshpet

    We appreciate the kind words Linda. So happy your two dogs are doing so well on Freshpet. Have a super day!

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    Reviewed Dec. 19, 2019

    Thank you so much for wanting to help me out. It's hard, especially around the holidays. Thank you again for you kindness. My 2 babies must love the food very much. I want to wish everyone there a very Merry Christmas and a Happy New Year.

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    Response from Freshpet

    Thanks for the loyalty. We are so happy your furbabies continue to be great fans of Freshpet!

    Verified purchase

    Reviewed Dec. 17, 2019

    My baby girl is playing like a puppy again. She use to lay around and then I bought her Fresh pet food and her fur is shiny and soft. So happy I bought this for my baby girl. Also not having problems with her bowels.

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    Response from Freshpet

    Hi Melissa. thank you so much for your wonderful review. We are so happy your girl is doing so well on Freshpet.

    Reviewed Dec. 16, 2019

    Just wanted to let you know I have some very happy cats that dance for this food!! They love love love their cat food and they can't help but do a little dance when the fridge comes opens and it's time for food beside the fact that their coats are healthy and have improved 100 times over by having this food for them. My male cat had really bad stomach problems and bad breath and now that he is on Freshpet his bad breath has gone away and stomach problems as well. Thank you so much for such a quality product for my fur babies.

    Rockel

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    Response from Freshpet

    What great news Rockel! We love hearing your cats are so happy.

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    Punctuality & Speed

    Reviewed Dec. 13, 2019

    I have purchased this product twice before, to alternate with dry kibble, and my two dogs loved it. I recently purchased it for a third time and our experience was very different. On the first serving both dogs gobbled it up. Within two hours my chihuahua mix vomited it all up on the sofa but I just thought he was stressed out by the kids. My terrier mix also ended up vomiting up the Freshpet when she went outside to potty a little bit later. They both ate dry kibble for dinner and were fine (no vomiting). The next day my terrier mix wouldn’t even touch the Freshpet and my chihuahua only ate half of his serving. I didn’t witness my chihuahua vomit this time but he did have very mucousy, loose stools.

    By the third day they were both turning their nose up to the Freshpet, which is not like them at all because they normally gobble up fresh/soft food. I then proceeded to give some to my mother’s pit bull, around noon or so, and she gobbled it up. Around 4/5 o’clock she vomited everything she had eaten that day. That’s when we determined that something was definitely wrong with the Freshpet dog food. Looking back, I don’t know why I didn’t pin it on the food after the first day. I just hope the couple of servings of bad food didn’t harm my dog. Needless to say, I will never be buying this brand again.

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    Response from Freshpet

    We are very sorry to hear about your experience Andrea. Please reach out to our Consumer Care Team at 866-789-3737 in order for us to obtain additional information. Regards.

    Verified purchase

    Reviewed Dec. 12, 2019

    Vital Pet is a vital part of our dog's nutrition, and boy do they love it! The company is outstanding at providing optimal nutrition for pets. I just wanted to express how much I love your products and your company, they're really a staple in our home! All of our dogs are always so happy to get your products. Thank you so much for all you guys do! Please enjoy this photo of Shadow waiting to receive his breakfast.

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    Response from Freshpet

    Thanks for the kind words.

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    Price

    Reviewed Dec. 11, 2019

    My two fur babies, Carly(chi), and Bowser (King Charles Cavalier) really enjoy the chicken for small dogs. The retail price is a little much for our fixed income budget. But we buy when we can. Any coupons would be appreciated. My mailing address is **.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2019

    Customer service was very responsive and kind. They resolved my question and request in the same day. My dog uses this dog food exclusively and has since he has been a pup, it was vet recommended. Thank you Freshpet for having a great product and a wonderful customer service!

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    Response from Freshpet

    Appreciate the love!

    Reviewed Dec. 8, 2019

    I first purchased Freshpet about three months ago, while looking for a fresh healthier alternative to dry dog food. After doing my research, I found Freshpet at the local supermarket. I was thrilled to see that my dog loved It. She looked forward to every plate of it and could not get enough. I had found a healthy convenient dog food that she loved. I told all my friends about it so that they would purchase it and we would not lose it at the local grocery store.

    About three weeks ago, she began vomiting in the middle of the night. She did so almost every night. It was mostly bile and although She has been housebroken since she was a puppy and all of a sudden she began pooing inside the house at odd times, including in the middle of the night. Her stool had a mucus-like texture. I did not relate the symptoms to Freshpet until I went to the vet and she had me go back to her previous food. I was incredulous and almost hoping that she was wrong. But $350 later and having eliminated Freshpet from our household, all Symptoms are gone. We have had no incidents after changing the food Somehow, upon doing my initial research. I missed all the reviews on this page and I so regret ever trying Freshpet. It is URGENT that the company look into what is making all these pets so sick!!!!

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    Response from Freshpet

    Hello Michelle, We appreciate you reaching out. Please call our Consumer Care Team at 866-789-3737 between 9 am and 4:00 pm EST in order to obtain additional information regarding your experience.

    Reviewed Dec. 7, 2019

    This is the only food that I can hide my dog's pills in that she will accept. My problem is that I'm home bound and unable to get to Petco or Petsmart in my city. None of the grocery stores that deliver have it. Please FreshPet, make these available in stores that deliver in the 54401 zip code.

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    Response from Freshpet

    Hi Molly! Sorry you are having difficulty purchasing Vital in your area. Vital products are not sold at grocery chains and can only be purchased at pet specialty stores such as Petco and Petsmart. You can try jet.com or amazonfresh if the service is available in your area.

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    Staff

    Reviewed Dec. 6, 2019

    Freshpet foods are amazing!! My dogs love the food!! Will continue to buy these products for them!!! Amazing product!!! Keep up the great work with make our pets happy and health. The products are 100% Non GMO and all natural.

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    Response from Freshpet

    We are so happy you enjoy Freshpet!

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    Staff

    Reviewed Dec. 3, 2019

    I am writing to thank you all for a great dog food! I adopted a rescued beagle from a laboratory a few weeks back, she was under weight and would not eat any dog food we tried, until we brought home Freshpet Vital chicken recipe, she loves it and already is stronger and healthier! She is a new happier dog! Thanks again.

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    Response from Freshpet

    We're so happy to hear that your sweet pup is thriving on our food, Don! Wishing you and your four-pawed crew all the best.

    Reviewed Nov. 28, 2019

    I started feeding my dog this food and after I bought her second roll she became so sick. Her little body shakes, she is lethargic, wont eat and is so stiff like she is in pain. I wasnt sure if it was the food so I tried again a few days later and the same thing happened. After reading reviews it sounds like this is happening to more dogs than just mine.

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    Response from Freshpet

    Hello Amber, hope your dog is feeling better. Please contact us at 866-789-3737 between 9 am and 4:00 pm EST in order to obtain more information on your experience.

    Reviewed Nov. 23, 2019

    Eating this food for several months and my daughter's dog who's been eating this food for about two months full-time have both become very sick in the last few days. They loved the food originally - all of the refrigerated varieties. My dog began not to eat it in the last two weeks. I couldn't understand why but kept putting it down for her. I threw the bag out that she was eating from thinking it might have been spoiled at the store and. Perhaps that is why she didn't want it. The second bag I had she started eating but soon had the same reaction to it. That's when she got sick. I threw out the bag and haven't repurchased. My daughter's dog had similar issue with more throwing up and diarrhea. Will not be buying again.

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    Response from Freshpet

    Hello Dana, thank you for your review. We are sorry to learn about this experience. We have reached out privately to get additional information.

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    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2019

    I recently adopted a 3 year old dog from a shelter. Her medical history from the shelter and the veterinarian were all good. Since my mother was feeding her dog Freshpet I decided to try it also. For the first week Abby was fine. Then she started vomiting to the point of dehydration. My veterinarian treated her and put her on a prescription diet. She improved greatly. I originally attributed this to something that she must’ve ate that she shouldn’t have. So I started feeding her Freshpet again. Now, 3 days later, I am up all night with her vomiting again. No more Freshpet for her!

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    Response from Freshpet

    Hello Lori, thank you for your review. We are sorry to hear Abby is not feeling well. We have reached out to you directly so we can learn more about your experience.

    Reviewed Nov. 16, 2019

    My dog has been an extremely picky eater since she was a puppy. We were so happy when we found Fresh pet. Something she would eat. This last loaf we purchased she has become violently ill. She has had extreme diarrhea enough to cause us enough concern to take her to the vet in the middle of the night. I do not know if this was just a bad batch or something changed in the manufacturing process but there is clearly a trend over the past few weeks where dogs are eating the same food and becoming sick with the same symptoms. I sincerely hope that the company will look in to this matter and correct it as our pets are getting sick.

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    Response from Freshpet

    Hello Mark, we are very sorry to hear your dog became ill from the last Freshpet item you purchased. We will reach out to you privately in order to obtain additional product information. We hope your pup is feeling better.

    Whitney increased rating by 3 stars.
    After a positive interaction with Freshpet, Whitney increased their star rating.

    Original Review: Nov. 16, 2019

    My dogs have been eating this food for a couple of years. Both have recently became ill and when blood test were done one was a stage 2 kidney disease and the other was stage 3. The stage 3 one is only 5 years old and is now been hospitalized due to this. They have not come in contact with anything else that would have caused kidney problems. Beware of this food.

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    Response from Freshpet

    Hello Whitney, we will reach out in order to obtain more information.

    Reviewed Nov. 16, 2019

    I gave 3 stars as my cat LOVES Freshpet and it was my go-to food for her. For 2 days she has been either turning her nose up not wanting to eat or eating and immediately throwing up after but she was still hungry. I did have some canned food left from a short term rescue cat this summer and I gave her 1/2 can no problem. So that evening for dinner I tried a new roll of Freshpet and she immediately threw it up, started meowing for food. I finished giving her the alternate food which she ate (she doesn’t love it though) and did not get sick. Something is not right with the Freshpet rolls I recently bought. She is not happy about her food change and I am leery to give her Freshpet until I know what the issue is.

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    Response from Freshpet

    Hello Sandra. We are very sorry to hear about your experience. We haven't had any changes to the product and are concerned to learn your cat is rejecting the food. We are interested in getting additional information and will reach out via private message.

    Punctuality & Speed

    Reviewed Nov. 13, 2019

    We have two dogs, a yorkie and a bully mix. We have gotten this food a couple of times and the dogs loved it. I noticed this last time we got the food the smell of it was not the same but didn't think anything of it until BOTH dogs vomited it back up a few minutes later. This makes me a little leary to buy again.

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    Response from Freshpet

    Hi April, Thank you for your review. We have sent you a direct message so we can obtain a few more details regarding your experience.

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    Punctuality & Speed

    Reviewed Nov. 12, 2019

    Pet Fresh is the BEST cat food ever! I wish I had switched to this along time ago... With 3 cats I had at least one surprise hair ball a day but since using your product That is no longer an issue... My cats LOVE this food! I call it “kitty crack”.

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    Response from Freshpet

    Thanks for the Freshpet love, Norma!

    Staff

    Reviewed Nov. 10, 2019

    My dog has been eating this food since last January and seemed to be fine on it up until a month ago. She has been up through the nights with vomiting and diarrhea. She has never had these issues before. We are switching foods. After reading other reviews I see similar things going on within the last month and this makes me nervous.

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    Response from Freshpet

    Hello Melissa, we are sorry to hear about your experience and hope your dog is feeling better. We would like to learn details to help get this resolved. We will reach out to you via private message.

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    Staff

    Reviewed Nov. 8, 2019

    My dog has been so much healthier since he's started eating Freshpet! He wasn't able to hold any other food down until he started eating this food. His skin has been clearer and his overall health has drastically improved! He's a 9 year old, 60 pound boxer with the same amount of energy as a puppy! He begs for this food all the time, he is obsessed :). Thank you Freshpet for being an awesome company!!!!

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    Response from Freshpet

    Thank you for sharing your wonderful Freshpet story with us, Jenna! We're so thankful you're part of the Freshpet family.

    Reviewed Nov. 3, 2019

    I used Freshpet for years but switched after they quit eating it. After getting tired of making homemade dog food I started buying Freshpet again about 6 weeks ago. I hadn't connected the symptoms until a friend said she'd read bad reviews.

    My 14 yr old mini schnauzer has had blood and mucus in her stool on and off since I switched back. But starting today, my Shia-poo is vomiting, and after struggling since morning, she finally used the bathroom (my floor) and it is completely blood, mucus, and white stuff (assuming it's infection). She hasn't eaten all day.

    I just bought $30 in Freshpet yesterday :( and have NO idea what to feed them now, as my oldest has lost all of her teeth in her old age.

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    Response from Freshpet

    Hi Rebecca, Thank you for your review. We are sorry to learn of your experience. We will follow up with you via private message so we can obtain some more details.

    Reviewed Nov. 2, 2019

    My mother has a 10-year-old Maltese who has been eating Freshpet “chicken in a tube” for quite some time. Starting around Sept./October every time he ate he would vomit and have diarrhea. We have taken him to the vet many times & had many blood test done. He has been on different medications and injections for both the nausea, diarrhea and loss of appetite that all led to the diagnosis of pancreatitis.

    Since being diagnosed he lays on the couch moving from end to end as if he is uncomfortable. He is on pain medication. His blood sugar shot up so we now have to give him insulin. He can no longer eat by mouth so we are feeding him food through a syringe and administering fluids from an IV bag under the skin. This is what my blind 82-year-old mother and I have been dealing with for weeks now. This is hard for her financially but more importantly her heart is broken as this dog was/is her "everything.” Thanks for listening. I hope this helps solve this mystery of what’s going on with the our dogs.

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    Response from Freshpet

    Hi Connie. Thank you for your review. We have reached out to you via private message so we can obtain more information.

    Punctuality & SpeedStaff

    Reviewed Nov. 1, 2019

    I have a small Maltese dog. He’s 1 1/2...he is a very picky eater. My vet suggested Freshpet so I tried it. The first bag was great. He loved it! Then the second bag went bad quickly. Now I’m on my third bag and he’s only had it for 2 days and has extreme diarrhea and bloody stools. I’m very upset that I gave him something that hurt him. He has been lethargic and not his usual puppy self. I’ve been cleaning him all day. I feel horrible!! Please figure this out!

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    Response from Freshpet

    Hi Melissa, thank you for your review. We are sorry to hear your fur baby is not feeling well. We have reached out to you directly so we can learn more about your experience.

    Reviewed Oct. 31, 2019

    I have been feeding my cat the chicken and beef tube food for over 3 years and all was good until recently. For the past month she has been throwing up almost every other day and I feel it is the food. I noticed a difference in the texture of the food. The food seems more dry and crumbly as opposed to the moist solid texture. She also leaves some of it on her plate, something she had never done in the past. I am going to put her on something else and see if the vomiting clears up. If it does, then I know it is the food. Have you changed the ingredients???

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    Response from Freshpet

    Hi Crystal, thank you for your review. We will reach out to you via private message so we can obtain a few more details.

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    Reviewed Oct. 30, 2019

    Freshpet changed my dog's life and in turn, changed mine too! My dog, Ishie who is turning 3 years old soon was always weak, tired and underweight. She later was diagnosed with a B12 deficiency and no dry dog food I could find had enough vitamins to boost her levels, since the nutrition is lost in the baking process. And she refused to eat canned food. Then I found Freshpet and me and my pup couldn't be happier. Since she's started eating this food, she gained 3lbs and is running, playing and acting like a puppy again...She is a completely different dog thanks to Freshpet!

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    Reviewed Oct. 27, 2019

    I used Fresh pet for several months for my three dogs- everything has been fine until the last couple of loaves i bought- my dogs vomit it back up. I am wondering if somewhere along the process of the food leaving the place where it is made and getting to the store’s refrigerator if something is going wrong and the food is spoiling? What controls do you have with the vendors who sell it to make sure it doesn’t sit somewhere before being put in the cooler?

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    Response from Freshpet
    Hello Kari,
    We hope your dogs are feeling better. Freshpet foods are kept cold throughout the entire shipping process. They are sent via refrigerated trucks and then put into a refrigerated case at the store. We would like to know where you are purchasing our products and will reach out via private message for additional details. Thank you.

    Freshpet Care Team

    Customer Service

    Reviewed Oct. 25, 2019

    10/25/2019 - I have four dachshunds. I have fed them Freshpet vital for almost 10 years. In the last three months they have all become sick with gastroenteritis twice. This second bout sent two of my dogs to the emergency vet due to vomiting blood, blood in their stool, and severe dehydration. $3,000 later they are still recovering and thank God did not die from it. I will no longer be buying Freshpet. The food is the only thing all of my dogs have in common and the vet agrees it has to be what made them all sick. Clearly there is a contamination issue, although the response from Freshpet is that their facility has all these quality checks and no one else has reported issues. Sorry, but that’s a stick your head in the sand response and is very disappointing, especially when the internet is full of recent complaints about having the same issues. I used to recommend Freshpet. Now I strongly recommend to stay away from it.

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    Response from Freshpet

    Jamie, thank you for your review. We are sorry your dogs had a bad experience. We take these matters very seriously, and as you can expect, we were very concerned. We reached out to you on the phone number you provided, and through email. Please give us a call at 866-789-3737 at your convenience, and allow us the opportunity to have a better understanding and offer assistance to a loyal pet parent.

    Reviewed Oct. 24, 2019

    My one cat likes it alright and has had no reactions to it. HOWEVER my 3 year old has had issues every time I’ve purchased it. At first I thought maybe I got them a bad batch and temporarily put them back on dry food before trying it again, and I have done so 3 times. I love the idea behind this brand with fresh, healthy food for our pets, but I’m not so sure how great, or possibly up to health codes this company may be. If the ingredients going into my cats food was as pure as the labels are saying then she shouldn’t be vomiting every time I feed her this brand.

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    Response from Freshpet

    Hello Brecken, thanks for reaching out. We’re so sorry to hear one of our cat recipes is not a good fit for your 3 year old. However, we are happy knowing your other cat does enjoy our product. We will send you a private message to get additional information. Our team is interested in hearing which Freshpet recipe you used for the 2 cats. Regards, Freshpet Care Team

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    Customer Service

    Reviewed Oct. 21, 2019

    My experience with this company is nothing short of fantastic. I had an experience that I sent to this company. In short I had a few strays that looked so pitiful, I have a smaller breed dog that has used the products for a few weeks and it made such an overwhelming difference that even tho I was purchasing smaller bags would share to these poor dogs that looked just awful. Within a couple days I could see the personalities of the dogs just start to gleam. This company sent me coupons so I purchased larger bags and now my new family of babies. Dogs now residing full time on my back deck have just transformed...eyes, coat and mood. This food is simply GOD sent. Please try it once. You will never buy another pet food again. Customer service fantastic, Quality of products AMAZING.

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    Staff

    Reviewed Oct. 12, 2019

    Just as many others described this food had me rushing my dog to the vet after only 2 days! I bought a 4.5lb bag of the FreshPet Home Cooked Chicken Recipe. Fed it to my 7 year old lab on sat and sun (didn’t feed FreshPet after Sunday) Sunday morning she vomited bile. Monday she had diarrhea and vomiting. Tuesday more diarrhea. This morning she had severe bloody diarrhea and we rushed her to the vet who confirmed the food made my dog extremely ill.

    They gave her antibiotics, something for her stomach and fluids. 213.00 for the vet bill for my healthy animal plus the 20.00 for the dog food. I’m utterly disgusted that a dog food nearly killed my baby. If something isn’t done I will take this to my highly known celebrity friends and make sure every person out there is well aware of the dangers of this food and doesn’t put their dogs life in danger. You are supposed to make a food to prolong a dogs life and enhance it not hurt them, make them sick and/or kill them. Change your practices, your ingredients or whatever it is you’re doing wrong. I will not let this one go.

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    Response from Freshpet

    Hello Angela. We are very sorry to hear about your experience, and hope your dog is feeling better. We have reached out to you via private message to get additional information. Thank you for bringing this important matter to our attention. Freshpet Care Team.

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    Punctuality & Speed

    Reviewed Oct. 11, 2019

    I appreciate you guys sending me a couple coupons for Freshpet for dogs. My dogs seem very happy, healthy and very excited when it's feeding time. I've noticed an improvement in their fur it appears a little more shiny. Thank you for making such a great product for my fur babies.

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    Reviewed Oct. 8, 2019

    We tried everything for our new puppy!! He is the runt and at 3 months was still under a pound. (He’s a Pomeranian) Freshpet is seriously the only food we have gotten him to eat, and for him eating literally is life or death. He gobbles it down, has finally put on weight, and actually barks requesting his food. I went from force feeding him several times a day to him begging to eat. So excited this has been an option!

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    Reviewed Oct. 8, 2019

    We rescued Max - our Coonhound - in Jan 2018. He was being shipped from KY and had spent a week in the hospital very malnourished & very thin. They were able to bring him back to a decent weight & we were lucky enough to adopt him soon thereafter but he had digestion issues. We tried i/d Hills Prescription Diet because the vet recommended it, but Max still had frequent vomiting and diarrhea. My mom told me about Freshpet and how it had helped her aging Schnauzer. I decided to give it a try and we have never gone back to anything else. Max loves it and hasn't had any stomach issues since we made the switch. I'm grateful to your company for providing such a wonderful product! BTW my mom's dog lived to be 16 years old and she believes it was due to switching to Freshpet.

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    Staff

    Reviewed Oct. 3, 2019

    My sweet Bella was diagnosed with leukemia and along with that she has dental issues. She’s no longer able to eat hard food and she needs something healthy. Freshpet has been a blessing. She loves it and it’s great for her!! I would recommend it to any dog or cat owner.

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    Reviewed Sept. 27, 2019

    This is great food especially for older pets who have a harder time chewing and digesting. But all my dogs love it! I'm going to be trying the cat formulas soon also. Thank you for making such a good nutritious food without all the preservatives and artificial flavors.

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    Staff

    Reviewed Sept. 25, 2019

    We started using Freshpet when Our oldest dog was suffering health wise and he needed to lose weight. We have 3 dogs so we started giving it to them all. We use the beef roll and all three dogs love it. They look forward to mealtime and. We have tried several different dogs foods but this is by far their favorite and we are seeing wonderful results healthwise! Our Dachshund mix has lost 6 pounds he has more energy and acts better! He is almost 13 years old now and we are so thankful for Freshpet for caring so much to make quality food for our fur babies that we dont have to worry what we are giving them.

    Our other two dogs are showing good results as well. Happy and healthy and more active now. We have lost dogs to cancer in the past and we were very leery on giving them just any food. We researched and found Freshpet and were very impressed with their quality and the amount of care goes into their products. Thank you! Our fur babies are family and we want them around a long time!

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    Sales & Marketing

    Reviewed Sept. 25, 2019

    Purchased Freshpet for an older female dog. She would not eat the food and I noticed it was all moldy. I purchased more thinking maybe I left it out and same mold issue. I am angry and disgusted that dog food that has ads that show fat, sick dogs that become lean and healthy when they eat the food. Freshpet manufacture food that will make a dog sick or sicker if the food is all moldy. Not once but three times the food was moldy and I purchased at 3 different locations so it was not the retailer's issue.

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    Price

    Reviewed Sept. 24, 2019

    I have a 12 yr. old Chihuahua, named Chloe. For the last few years she has become extremely picky about her food. I tried every kind of food, dry, wet, expensive and I finally tried Freshpet for small dogs. The small bites and the roll are the only two she wants to eat. I appreciate the good food that you make for my dog. She is healthy and finally eating. Thank you for a good product.

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    Reviewed Sept. 23, 2019

    I appreciate the opportunity to try your products. Using a coupon always helps to try something new at a slightly discounted price. I really hope my dog likes the food since she is very finicky and I have a hard time feeding her and especially taking her pills. Thanks. Julie

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    Reviewed Sept. 18, 2019

    I have a terrier who was having a lot of trouble with eating. I went to the vet and the vet recommended food and that also made him sick. I then decided to try Freshpet... And his stomach issues cleared up and he has been fine ever since! This is a great product!

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    PriceStaff

    Reviewed Sept. 17, 2019

    Our dog is not food motivated but we had to look for alternative food because of some digestive issues. We tried Freshpet and our dog will sit at the fridge in the mornings waiting until you give it to her. She loves the Dog Joy Treats too. She seems to have so much more energy and she is not experiencing digestive issues any longer. It's more expensive but she thoroughly enjoys it and it seems to be a good fit for us/her. We get a laugh in the mornings when she runs out of her room and sits by the fridge waiting for you to feed her.

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    Reviewed Sept. 13, 2019

    Our 14 year old mixed breed dog was not eating. My husband had to spoon feed and force feed him to get any food inside of him. That was very traumatic for Scooter as well as my husband. I purchased a 1.5 pound roll of the chicken/turkey to see if he would eat it. It was almost immediate. He cleaned his bowl and has been doing so for the last month. We are so happy with this product and how our lives have improved. Thank you.

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    Punctuality & Speed

    Reviewed Sept. 11, 2019

    My 2 yr old Molly is so picky. We're on our 2nd week of Freshpet and she still wants to eat it! Usually it's 1 to 2 days. I actually have her and my 2 yr old Jack Russell, Sadie on a schedule and we've never done that!

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    Staff

    Reviewed Sept. 10, 2019

    Freshpet Select. I love this product! I have a 13 yr old lab with a very sensitive stomach and went through many brands of food that just didn’t agree with him. I’m so happy I found Freshpet. He tolerates it wonderfully! A+ product!!

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    Staff

    Reviewed Sept. 10, 2019

    The team was very kind. I asked for coupon and they said they sent me. U am grateful. My dogs love their food. My dogs don’t have teeth so this fresh but not too loose help them eat easier :). Thank you Freshpet team.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 10, 2019

    I contacted Freshpet to see if you ever have coupons, and someone got back to me in no time. She is going to send a few coupons. I will definitely try your cat food. Excellent, timely response, thank you!

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    Reviewed Sept. 6, 2019

    After a serious illness due to a medication overdose my dog would not eat. The vet and I had tried every dog food we could think of including prescription foods. I even tried fresh chicken and bacon. I had almost resigned myself to the fact I would have to feed her baby food through a syringe for the rest of her life. But I saw your food in the refrigerator section of the pet food aisle. I decided to give it a try as I had tried everything else. I thought she would just ignore it and turn away but she actually licked it. So I say on the floor and held the chicken stew container and she ate it all. I sat there crying as she ate your food. Thank you again for saving my dog.

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    Punctuality & Speed

    Reviewed Sept. 4, 2019

    Asked for some free coupons to be sent and was told they would be sent! Amazing! Thank you! Fast and easy. Can't wait to try this brand of pet food. My three year shih tzu Zoey had always been feed kibble. However after some research found of it's not the best at all. Thank you for the opportunity to try it!

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 3, 2019

    Very kind response regarding sending me coupons & my dogs love your food. They’re super picky. I currently get their food (Autumn & Peanut) from our local grocery store, Smith’s in Heber Utah. It would be great if they could offer coupons or discounts on the food from time to time.

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    Reviewed Aug. 29, 2019

    Vomiting with this product is because it's good. Let me explain. This food is so good my dog tries to gulp it down fast, he is usually so picky, not with this stuff. I slowed his eating down and never a problem. It's great. Worked with my 10 yo springer who has had diarrhea for 4 months on and off. This food helped him within in a few days. Thanks a lot you guys. Probably saved my dog. He went from 65 lbs to 45 lbs and now he's starting to look better. Weight coming back slowly. Kevin **.

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    Reviewed Aug. 28, 2019

    Since starting Freshpet my chronically ill kitten has gained weight and has increased energy. His coat is softer and silkier and is on the way to making a recovery. I would highly recommend Freshpet foods to any pet owner whether their pet is healthy or not.

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    Reviewed Aug. 28, 2019

    My 6 year old French bulldog was getting very picky about her food- often leaving most of it uneaten. I was using high quality canned food and a small amount of the same quality kibble. I tried the Freshpet chicken roll and she ate it immediately! We are through the first roll and she is eating it enthusiastically. Her stools look great and she is happy. Thanks Freshpet! I’d love some coupons, too!

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    Reviewed Aug. 28, 2019

    My yorkie loves the bagged foods from Freshpet. The ingredients are fresh and healthy which I love for him. He doesn’t even want to eat anything else. And it’s here at our stores, you have to stock up because sometimes there’s nothing left. Thanks, Freshpet for your awesome foods.

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    Reviewed Aug. 28, 2019

    My three dogs absolutely love all the products. Before they would take about an hour to eat their dry food. Not anymore. They wolf down the Freshpet as soon as their bowls hit the floor. They refuse to eat anything else. The treats are wonderful. All three are senior dogs so soft treats are a must.

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    Verified purchase

    Reviewed Aug. 27, 2019

    Our two senior dogs have never been excited about food. Even when we cooked for them they would sometimes go a day or two without being interested in eating. When our oldest started losing weight we decided to try Freshpet. Now I have two dogs that cannot wait to eat. Simon (14 yr old Jack Russell) sits at my feet until his food is ready and then jumps & dances his way to the bowl. Sophie (17 yr old Border Collie mix) polishes her plate twice a day. Thank you for a great product that has sparked life into these oldies.

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    Customer Service

    Reviewed Aug. 27, 2019

    Was very pleased w/ the prompt response to my email and the fact that you send coupons!!! My rescue cat thanks you, without you he may not be here as your food is the ONLY food he will eat and to this day will not even try any other food!!

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    Reviewed Aug. 25, 2019

    I work at an Animal Shelter/Sanctuary in Sarasota Fl. and we have a "finicky crew" so I decided to bring some Freshpet into work to see if they would eat it. Well, I must say, they enjoy their breakfast and dinner! I make sure to bring it every week so they can continue to enjoy it! Thank you so much Freshpet!

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    Reviewed Aug. 23, 2019

    Really outstanding food, and both my dogs love it and their stool is the way it is supposed to be....Thank you! We are all delighted with your product, especially the dogs! Looking forward to using your other products as well!

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    Staff

    Reviewed Aug. 22, 2019

    Our Annie is 11 years old and about six pounds. She can be very picky about her food. The only pet food she will reliably eat and enjoy is FreshPet. She has enjoyed all the varieties and I’m glad I don’t need to worry about her not eating. This pooch is seriously picky. She won’t even eat many table foods. Thanks for a great product.

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    Staff

    Reviewed Aug. 22, 2019

    I have a Dachshund who is very sensitive to foods and generally eats rotisserie chicken. To simplify I tried the Freshpet and she started getting itchy, I am now up at night and she is whimpering and losing her hair. At first I thought it was the beef and switched to the small dog style, no better. Went to one of their other styles and after serving her I smelled and tasted it and it is 100% hotdog with big chunks of something. She is so sick now. I am going back to the Costco chicken.

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    Response from Freshpet

    Dear Chris, we are so sorry to hear about your dog. Sounds like she has some food allergies and we would like to help. Please call us in order to narrow down what ingredient might be causing her issue. We also recommend speaking to your vet who knows your dog best. We can also have you speak to our vet team for additional assistance. Regards, Consumer Care Team

    Verified purchase
    Price

    Reviewed Aug. 16, 2019

    My dog loves your food. The chicken chunks. She is a Cavapoo. We buy the food in Petsmart. I mix it with Prenia pro plan. I would appreciate some help. It would be great if you could send me some coupons that I could use in Petsmart. It can get very expensive. Thank you very much.

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    Reviewed Aug. 15, 2019

    Hello, I purchased a bag of Freshpet August 3rd at Winn Dixie. I left it refrigerated as it needed to be. Expiration date was some time in October. Our dog Chip had had 2 servings and started throwing up. By Monday morning I opened the bag and it smelled very vinegary and spoiled. I returned the bag and got a fresh bag with a different expiration date. The damage had already been done. He aspirated during his vomiting and subsequently went into distress from aspiration pneumonia. He was an older dog. A younger dog could have maybe been able to handle that but our baby did not. We had to have him euthanized yesterday.

    I have contacted the store. Not to gain anything but to let them know that something was very wrong. It's either a handling issue or a refrigeration issue somewhere along the way to the shelf. We are heartbroken. I was looking for a softer kibble for him and he LOVED chicken. We had used the Freshpet in the chub pack before and he loved it. Please review how these are transported. I know there are a lot of steps from production to the shelf...Something is wrong here that needs to be investigated. Vet confirmed the diagnosis.

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    Freshpet
    Response from Freshpet

    We are so saddened to hear of your dog’s passing, and appreciate you taking the time to speak with us via phone. Over the last couple weeks our vet staff repeatedly attempted to contact the veterinarian who treated your dog in order to investigate further, but he declined to speak with us. While there are many factors that could affect a pet’s health, our food undergoes strict safety protocols and we are grateful to report that no veterinarian has ever linked Freshpet to a pet’s passing. Unfortunately in this case, without further forensic investigation we have been unable to learn more.

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    Staff

    Reviewed Aug. 13, 2019

    Freshpet slice and serve tender chicken. My dog just slices this food. I've tried canned and it doesn't agree with her. Tried the roll and feeding her a lab every other day. She's very happy. My dog is a pitbull, Grate Dane. She's 6 yrs old. She knows when she is getting the good food.

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    Staff

    Reviewed Aug. 13, 2019

    I would like coupons, please. I have adopted a Doggie who has a very sensitive tummy. I have had my first Fur baby who was on people food. I got him on your food and he was very Picky and he love it. Now I got my baby girl on Freshpet and she is doing very well. I get the food and the treats and she loves it. So I would to get coupons, please!

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    Customer ServiceStaff

    Reviewed Aug. 13, 2019

    I had a very positive experience with customer service. My email was promptly responded to in a very friendly manner. I requested coupons to try Freshpet food and was told they would be mailed out. I look forward to receiving them.

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    Staff

    Reviewed Aug. 12, 2019

    When my 10 year old rescue pup began having issues with being able to eat kibble, I tried cooking for her, but wasn't sure she was receiving all the nutrients she needed. I did some research and bought the Freshpet chicken roll. Wow did she love it and I love giving it to her. You can see the chunks for meat and veggies. We tried the bagged food as well and oh boy the turkey jerky!!!! That's her "night night" treat and she runs to the kitchen in anticipation. I feel really good serving this food to my furbaby.

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    Customer Service

    Reviewed Aug. 8, 2019

    I emailed your company and asked if I could receive coupons by mail and I was told yes. I appreciate it more than you know. Thank you so much! I would also appreciate any coupons or specs in the future. Thank you again for your response.

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 6, 2019

    Updated on 08/07/2019: Regarding my 1st review of Freshpet. I did receive a response from the company. There is NO I repeat, NO, resolution in progress as they noted on my first review. Their response was a crock of BS. It is a lie that no water is added to up the product weight. I see it every time I cut a roll now and liquid comes out. I see it, others have seen it, and my review is NOT for sale. I am not interested in a private response nor am I interested in free coupons or free product. The roll size and the roll content HAVE changed since I started using it 3 or more years ago.

    The liquid BS is not a one time occurrence, it is an every time occurrence. Don't insult my, our intelligence by saying that nothing has changed. Don't waste your time responding and saying, "resolution in progress". There is no resolution. That is just another lie to make it look like you actually care about a customer's complaint. My review is not for sale. My problem is not one that only I have!

    Original Review: We have used Freshpet Chicken for 3 years or so for 1 chihuahua and also for a Husky that was very picky. Dogs love it. The Chihuahua, Bijou became very sick a year or so ago, vomiting, pure bloody stool, blood all over. We took her to the vet, $1800 later we got her back with instructions, no more Freshpet for her! Now she eats home boiled chicken with Purina low fat ID, so far so good. We continued to feed the Husky Freshpet chicken rolls though and even requested our grocery store continue carrying Freshpet when they decided that they were no longer going to carry it.

    The last straw though was a while back they/you made the roll shorter and slimmer yet kept the price the same $12.99 to $13.99 depending on which store I shop in. But the kicker is to keep up the weight on a shorter slimmer roll you are obviously pumping the roll full of water/liquid??? Now when I store the roll in a large plastic bag in the refrigerator the bag has enough liquid in it so that I have to dump it every time I pull it out to use. I used to go through a roll every 4 days but honestly this is the last straw. If there was a lower rating than one star I would have given it to you. Shame on you.

    By the way, so I was a user of FreshPet large chicken before the rolls got smaller and the liquid started running out of them when stored in the refrigerator, so I know there was a time when liquid did not pour out of the rolls. I have been a user every week for three years. Do you really think the extra profit you make is worth the loss of customers?

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    Response from Freshpet

    Hi John, We appreciate you reaching out to us with your review. We are sorry to hear our food was not a good fit for Bijou. Regarding the packaging, we have not made any changes to the size of our rolls. We would like to learn more about the issue you are experiencing with the excess liquid you are finding with our rolls. At your earliest convenience. please call our Consumer Care Line @ 1-866-789-3737.

    Punctuality & Speed

    Reviewed Aug. 4, 2019

    If I could give this product 0 stars I would. However, I am determined to make sure my voice is heard to prevent other dogs from having to experience the treatment and pain that my 5 year old Bichon is currently experiencing. We started feeding our Bichon, Nico, FreshPet on Monday. 1 week later, he is at the MSPCA in Boston fighting for his life after undergoing abdominal surgery. $2,000 later and Nico is still suffering because of the FreshPet Tender Chicken Roll. I am begging other pet owners to spare their dogs and themselves the horrible pain and suffering we are currently experiencing. AVOID FRESHPET PRODUCTS, AND HELP SPREAD THE WORD.

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    Response from Freshpet

    Hi Jessica, Thank you for taking the time to leave a review. We have reached out to you via direct message on Facebook as well and would like to discuss your concerns.

    Staff

    Reviewed Aug. 3, 2019

    We have been feeding our fur babies Freshpet for many years. It appears to be an easy digestible food that keeps them in good shape. And they like it. However starting last Monday little Lola started vomiting and by evening had the diarrhea. Since it was the weekend by then we decided to ride it out to see if she would get better. She seems so much better on Sunday so took her off the chicken and rice we were feeding her and gave her Freshpet For dinner. In the middle of the night she started vomiting and diarrhea again very bloody.

    I brought her to the emergency room for treatment. She needed to stay two days with intravenous fluids because she was dehydrated by then. He gave me medication and special food to feed her. She is on the mend. However our other dog Pasha started with the same symptoms last night. He is at the vet now. I’m bringing this up because the pet food is the only thing they have in common. We have thrown it away and will feed them what the vet recommends. I would be concerned to ever feed them that food again!

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    Response from Freshpet

    Hi Pamela, Thank you for sharing your review. We also received your email and appreciate you getting back to us with the requested information.

    Verified purchase

    Reviewed Aug. 3, 2019

    Reason I am sending a message is because I really love your products. We are on a fixed income so I would really appreciate if we can get some coupons once in a while so I can keep purchasing Freshpet for my dog Max! Thanks in advance. Looking forward to receiving coupons hopefully in the near future!

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    Staff

    Reviewed Aug. 2, 2019

    My dog, Nutmeg, is an extremely picky eater. she loves all the choices from Freshpet. She is a toy Papillon. I have am grateful for Freshpet as I do not feed her gluten or corn products. This is the only food I have fed to my other dogs since I found it.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 1, 2019

    I sent a request for coupons so I could try this product as I am looking for a new brand of food for my cats. They more than gladly replied and will be sending me coupons. The reply was quick and very friendly. I can't wait to try this new product with Ben and Rusty! I hope they like it!

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    Reviewed Aug. 1, 2019

    The first night everything seemed fine. This is the second night and I'm on my hands and knees cleaning up vomit from 2 dogs in the middle of the night. We have not reached the expiration date and the food has been kept in the fridge. My dogs are not finicky and rarely get sick. I would not recommend this product. Very disappointed.

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    Response from Freshpet

    HI Ramona. Thank you for taking the time to leave a review. Will be reach out to you via direct message so we can obtain some more details.

    Verified purchase

    Reviewed July 30, 2019

    My 15 month old German Shepard is so fussy with food. It has been a nightmare trying to find a food he will eat. I thought I would try Freshpet and now he eats every meal. It’s fantastic on his stomach and he has so much more energy. Thank you Freshpet.

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    Staff

    Reviewed July 29, 2019

    My 13 year old dog has been eating Fresh Pet for several years now and she not only loves it, but has energy, vitality and is doing great! We are huge fans!!!! Thank you Fresh Pet for keeping our senior girl well fed, healthy and an energetic part of our family.

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    Staff

    Reviewed July 29, 2019

    My dog Milo loves FreshPet and at 8 years old and a large Boxweiler at 130 lbs and receives this for breakfast every morning. He has so much more energy and brightens up as soon as he sees the roll come out of the fridge. Thank you Freshpet.

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    Reviewed July 29, 2019

    My dogs love Freshpet dog food. I buy 6 lb rolls and the key to keeping it fresh takes a little effort. I cut the large roll in half. Put plastic wrap on open ends. Put each half in zipper bag and then in a airtight container. The food remains fresh as the day you open it. One of my dogs was a picky eater and now eats all her food.

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    Punctuality & Speed

    Reviewed July 28, 2019

    My little 8lb Chi has been on either the rolled tube food or chicken bagged food for six years now with no problems. April 20th 2019 purchased the bagged food due to my grocery store being out of the tubes. Long story short, my dog got sick, throwing up, loose stools with blood, wouldn't eat and the food by the way had sour smell. She ran a temp of 104.4. Put her on a bland diet and finally three weeks later she seemed normal. As of 90 days later she is in the hospital with the same symptoms. Looks as of now and $2500 and growing, it is gallbladder/liver related.

    Also two weeks after the first episode read online Freshpet was having a mold problem. Also vet told us about not feeding no grain diets right now. Been reading about peas, legumes, potatoes or maybe lack of taurine where animals are getting sick and some have died. Freshpet has peas in their food. Google this info and get the list of most of the brands that causing DCM. Dilated Cardiomyopathy.

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    Response from Freshpet

    Hi Brenda, We appreciate you reaching out to us. So sorry to hear your pup is not feeling well. We will reach out to directly so we can obtain some more details.

    Please note, The FDA is investigating a potential link between foods that contain peas, lentils, potatoes or other legumes as the main ingredients and canine dilated cardiomyopathy.

    On July 12, 2018 the FDA announced its investigation into a potential link between dog foods that contain potatoes, peas, lentils, or other legumes and canine DCM after an increase in reported cases over the last few months. Again, the data we have seen from the FDA relates only to dry pet foods that include legumes and/or potato as a larger proportion of their ingredients and there were no Freshpet foods involved in these cases. This may be because of the differences in the ingredients and cooking process of Freshpet diets compared to dry dog foods. Freshpet includes a high percentage of fresh meats in all of our formulas, whereas dry dog foods will often rely more heavily on plant-based ingredients. The high level of fresh meat in all Freshpet recipes means that our diets provide high levels of not only taurine itself, but the amino acids precursors to taurine and carnitine, additional nutrients that are essential for keeping hearts healthy. Peas, spinach and potato are included in our recipes in lower amounts compared to the fresh meat sources and are used as sources of dietary fiber as well as other essential nutrients such as iron, vitamin A and vitamin K.

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    Freshpet Company Information

    Company Name:
    Freshpet
    Website:
    freshpet.com