Freshpet

Freshpet Reviews

Freshpet Reviews
4.2(774)

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About Freshpet

Freshpet is an all-natural fresh pet food company that uses whole ingredients and no preservatives. With special diet options and real meat ingredients like poultry and beef, Freshpet prioritizes the quality and freshness of your pet’s food.

Pros & Cons

Pros
  • Multiple pet food products
  • Appetizing recipes
  • Fresh, natural ingredients
  • Ethical protein sources available
Cons
  • Short shelf life
  • Can be pricey

Freshpet Reviews

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    Page 4 Reviews 235 - 435
    Verified purchase
    Price

    Reviewed Sept. 11, 2023

    Sometimes I could get the dog food of Freshpet that I wanted that my Pomeranian prefers to eat. And that is Freshpet® Homestyle Creations All Life Stage Dog Food - Fresh, Beef, Chicken & Turkey. It's never in stock at most of the branches of Pet Smart. It shows that there a few in stock. I order and they never seem to have this one only the Chicken and Turkey. I have get an expensive topper to add to coerce my 20 lb pomeranian to eat. I may as well be cooking for him special like I was. But it's the time. Now I spend all my time trying to find a place that will carry what I need. It says it's in stock but by the time ordered there are none. Usually only 1 if lucky and can never order more than 3 which is what I did and it's never in stock and they tell me they have none.

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    Reviewed Sept. 11, 2023

    We’ve noticed a shinier coat, more energy and overall happiness since starting our dogs on Freshpet! They love it! The price is just right to meet financial needs and still be able to give our dogs a healthy diet. I would recommend, and gave, Freshpet to other dog lovers! You’ll be glad you have this a try.

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    Customer Service

    Reviewed Sept. 11, 2023

    I bought it at a Walmart on the Gulf Coast of Mississippi, I've moved 2 hrs away and can't find it anywhere here. Can I order it online for delivery? Let me know please, my babies like it. Email me how if I can please **. My 3 fur kids just really l I very it.

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    PriceStaff

    Reviewed Sept. 11, 2023

    My dog quit eating for days and I didn't know what to do. We tried Freshpet and he gobbled it up and has been eating twice a day since!! We mix the Freshpet with Stella and Chewy Super Beef dinner patties and he has gained 3 pounds. He is healthier than ever before. I just wish it was a little less expensive.

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    Reviewed Sept. 11, 2023

    Did not provide any assistance in finding product locally. They only offered help finding the specialty items. I wanted to find the small breed recipe. Certain stores carry the other recipes but not all of them. Customers should be able to find specific recipes not just zip code guessing. I made the inquiry 5 months ago and now you are asking for a review?

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    Staff

    Reviewed Sept. 11, 2023

    We have had Poppy, our 8 year old dog for about a year. We rescued her and did not know any history of what she was fed. We tried her on a number of different wet and dry combinations, but she was a very picky eater. We finally tried her on Fresh Pet, and she loves it! Her stools are now firm and not runny. We are happy with her progress and will keep her on Freshpet.

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    Price

    Reviewed Sept. 11, 2023

    Freshpet is the only dog food my GSDs can tolerate but I wish the bags were larger and the price was a little friendlier. My younger shepherd has a vitamin B12 deficiency and has a hard time putting on weight and my older shepherd has food allergies.

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    Staff

    Reviewed Sept. 11, 2023

    Awesome product because my boy is older and very picky. He loves this food. You guys are great. I like the sensitive stomach options. I also love the little individual chicken patties, it gives me a way of switching up his food without switching his food all together as he gets kind of picky if he eats the same thing over and over. He is the judge and he loves it.

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    Reviewed Sept. 11, 2023

    Went to your website only to find out that you sell all kinds of products/food. Only two of your products are available at Costco, which is where I’d buy your food. Wasn’t able to determine which ones they sold, and what might best suit my dogs. Seems like the one that your website says might be best for my dogs is not available at Costco.

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    Staff

    Reviewed Sept. 11, 2023

    My dogs went from cooked ground beef and ate it up. They have all four been eating it every day. I am sure that Freshpet is better for them compared with the ground beef. I have recommended it to several different people for their pets. Please feel free to contact me if you have any other questions. Thank you.

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    Price

    Reviewed Sept. 11, 2023

    My dogs love Freshpet. I mix it with a small amount of dry food to make it last longer. My only complaint is that it is expensive and sometimes hard to find. I shop mostly at Walmart to save money and many times Walmart is sold out and I have to locate it at another more expensive store.

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    Reviewed Sept. 11, 2023

    When I initially purchase Freshpet my dog gobbled it up like crazy but then after a couple weeks she no longer wanted to eat it just on its own, she would eat it on top of her kibble but even that she no longer wanted after a couple weeks. Then didn't want to eat any longer.

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    Reviewed Sept. 11, 2023

    My two little dogs LOVE LOVE Freshpet!! Your commercials on the Reels show on patrol live with the older Dachshounds, really made me think. So I purchased and starting feeding my dogs a year ago. Well both of my dogs have not been better, it is amazing and I really do owe it to the food!! Thank you for making such a great product!!

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    Reviewed Sept. 11, 2023

    This is the only dog food I buy for my 2 doggies Zsa Zsa and Patty. They love it when traveling on the road. It's my number 1 item to bring for the doggies. I know it's fresh and good for the dogs. Thanks for making a great product that I trust to feed them.

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    Reviewed Sept. 11, 2023

    We have used various versions for sensitive stomach and skin for our dogs--both small, mixed breeds, adults--rescues. One is 8 years old and one is 4 (both ages are approximates as shared by the rescues from which they came). Both females and spayed. We mix the FreshPet with their kibble and a little water.

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    Price

    Reviewed Sept. 11, 2023

    I have been buying Freshpet for my pets for many years now. There are a few that are different that my kids just can’t get warmed up to so I have to go all the way to the lower mainland to find that type which is usually chicken and then the beef and then the chicken and turkey. They don’t really care so much for the spinach and potato but I think if I said it out there and left it long enough, they would finally eat it. Wish you could bring down the price especially in your treats but I get it.

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    Staff

    Reviewed Sept. 11, 2023

    Best food for my dog ever!!! I’m constantly referring my friends to this food .. my dog always had digestive issues but now his tummy is good!!! He has also lost weight and his fat lumps have gone down… He gets so excited when it’s time to eat, I feed him twice a day. He is now 9 years young!!!

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    Reviewed Sept. 11, 2023

    I specifically adopted a mega-e dog to rehabilitate and have for my own. Her eating Freshpet has been the best for her overall health but most importantly, her near elimination of reflux or regurgitation of any food. I truly believe the food is a lifesaver for her and am thankful for having it.

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    Reviewed Sept. 11, 2023

    My dog loves it, I feel good feeding this product, I will continue to use and will recommend it to others, In fact, I actually have recommended it to others. Everyone I suggested it to that purchased Freshpet has also loved it and plans to stay with the food. It is a little pricey, I realize you have to pay to get good food, but I think so many more dogs would benefit if their owners could afford to buy them the food.

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    Reviewed Sept. 11, 2023

    My two dogs (Maltipoo and a tiny rescue) both love Freshpet dog food. They’re very fussy, and I tried many different foods, but they didn’t like any of them. So, I saw an ad for Freshpet and tried it. They gobbled their food like they were starving. They both love the chicken recipes. Thank heavens I finally found something they can both enjoy.

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    Reviewed Sept. 11, 2023

    My dog loves it, she is very picky and won't eat most foods. I would have to say that the Metro store that I buy it from didn't have the one I wanted so bought a different kind of your brand and it gave her the runs. I hope that the store is regularly replenished and I can get it when I need it. I don't buy it ahead because I want the freshest I can get. Thanks for the good food!

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    Reviewed Sept. 11, 2023

    I buy Freshpet for 5 dogs, they love it, I would consider buying in bulk if I could save money, I buy it at Meijer in Evansville Indiana & sometimes it is hard for you to keep it stocked up because this is a popular item, keep up the good work, would be interested in coupons too.

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    Punctuality & Speed

    Reviewed Sept. 11, 2023

    We use Freshpet daily in our house for two pets. Taco is a Husky Shepherd and Nila is a small dog. Their breakfast and dinner is Freshpet. Their health has improved and also their energy. Both actually look forward to their mix. We mix it with their hard food. Freshpet is purchased at Walmart and if we don’t go early in the week, the fridge is not stocked. That causes stress, so now we purchase two bags at a time. We love our Pet Food, Freshpet.

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    Reviewed Sept. 11, 2023

    I have a 10 year old Male Keeshond who has always been a very fussy eater. After trying raw foods, dozens of dry foods, and canned foods I finally decided to try Freshpet. He looks forward to mealtime and my wife and I try to mix up the beef and chicken to give both my dogs a little variety. My second female 4 year old Keeshond rescue is not fussy at all and she too enjoys the food from Freshpet. I only wish that because I do have two dogs to feed that the packages were available in a larger size say 10 pounds which would help me with making it more affordable. I also found out that Walmart sells it as well but the Calgary stores never seem to have any inventory. It is too bad that there is not a subscribe and save offered with a discount monthly. When you have pets guaranteed inventory is so important.

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    Customer Service

    Reviewed Sept. 11, 2023

    I have purchased Freshpet Vital Grain- free chicken, beef, salmon, egg Kibble for the past 3 years. My dog loves it! But numerous times the food has gotten moldy. I keep in refrigerator with other food & there is no problem with the other food. It’s frustrating since I have to email your company about this & have to travel to get more food for my dog. I’m trying to not change his food since he loves it.

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    Punctuality & SpeedStaff

    Reviewed Sept. 11, 2023

    Love this product. My dog is having much better poops. They are perfect every time. He loves it. He loves the turkey mixed with vegetables. He is more active. He poops were always really watery when he was eating canned dog food. He is much happier. It is always available at Fortinos and Walmart and you buy it fresh so it only lasts for about a week but it works out perfect for my dog. I recommend this dog food to everyone dog owner.

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    Price

    Reviewed Sept. 11, 2023

    My dogs love Freshpet. They get it every night at dinnertime. Just wish I could get a coupon once in a while 'cause it is kinda expensive to feed 2 dogs. They don't seem to rotate your product at my store, so I have to dig for the best date..

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    Staff

    Reviewed Sept. 11, 2023

    I have a small dog. She loves your food for small dogs the loaf. She is 19 and is very picky. She loves your food. My local grocery store is constantly out of stock. They said they do not get the food because low inventory. All of the other FreshPet food is in stock. The small dog loaf is never in stock due to the manufacturer.

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    Reviewed Sept. 11, 2023

    Every bag I've bought has never lasted a week. It always starts to smell like it's gone bad after 3-4 days. My dog absolutely loves Freshpet but I've stopped buying it because it's expensive and I hate having to waste half a bag because it smells like it's gone bad and I don't want to make my dog sick.

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    Reviewed Sept. 11, 2023

    My dog Charlie loves this food, all I have to do is open the package and he is right there waiting for it. He is 11 years old and definitely loves to chow down. It’s a little more expensive but he’s worth it. I even have purchased the treats and food logs. I would recommend this dog food to anyone who is looking out there for good quality food for their pet.

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    Reviewed Sept. 11, 2023

    My 13 year old Maltipoo named GL, loves Freshpet. She is eating better and her stools are much more consistent. I am very happy with the cost and storage. I would recommend Freshpet to all my friends. Thank you. My friend recommended FRESHPET and I am so very pleased. Thank you.

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    Reviewed Sept. 11, 2023

    I've heard great things about this brand and company so I said why not give it a try to my dogs. They love it and it makes me feel at ease knowing they are both getting a good meal with all the great benefits, I will keep buying this brand for my dog because they happy with it and it's good for my babies.

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    Reviewed Sept. 11, 2023

    After purchase, placed bags immediately in refrigerator. After 2-3 days (two different times an unopened bag was swollen to the max). Called the company, sent pictures and info from bags and was provided coupons for free bags. Disposed of bad bags each time. My 2 dogs love the multi protein formula! Availability is sometimes a problem.

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    Reviewed Sept. 11, 2023

    Switched my Yorkie from dry food to Freshpet food and she is healthier and happier than ever. I have noticed an increase in appetite and a more energetic girl every time we play fetch outside. Thank you for exceeding my expectations and making feeding my dog a wonderful experience.

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    Staff

    Reviewed Sept. 11, 2023

    I have been buying food at the grocery as most carry it now. My picky MaltiPoo LOVES this food and has eaten it longer than any other food I've tried. She does not have bad breath nor pass gas since starting this food months ago! I do not plan to change foods again. Thank you FreshPet!

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    Reviewed Sept. 11, 2023

    We have gone through dozens of types of food, both dry and "fresh" toppings, etc. to no avail. I finally tried Freshpet for Small Breeds for our two shih tzus, Winnie & Reyna. They are both two years old, around 10 lbs and very finicky eaters. But we also give them regular-sized bits. Now they eat at every meal.

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    Reviewed Sept. 11, 2023

    Well, I find there may be a bit too much salt in your dog food, as I find when my dogs are finished eating, they both need to drink water. A bit less salt would be a great idea, I don't think they need too much, do you? Other than that, great dog food!! My two love it!

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    Reviewed Sept. 11, 2023

    My little Maltese I brought home from the shelter loves this food! She gets about 3/4 cup daily over two feeding periods. She had no difficulty adjusting to this food and has never had any issues with digestion. Stools were and continue to be normal. She likes the little bites but sometimes they are hard to find, but we always buy the chicken for her.

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    Staff

    Reviewed Sept. 11, 2023

    My Greyhound was having issues with canned wet food. Started with Freshpet food rolls. First he really enjoys the flavor and eats with enthusiasm. He likes all flavors especially the salmon. No more stomach issues, diarrhea, excessive gas. It is also convenient to cut up the rolls according to portion size he needs. Readily available in the small town I live in.

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    Reviewed Sept. 11, 2023

    I don’t have an account number. I buy in the stores I would have given Freshpet a very high rating except that I have a hard time finding a supply. I am feeding my dogs, chunky turkey and chicken because the copper content is lower than in the others. Finding it has been so hard that I try to switch my dogs to another food. The one with liver problems was not having it. She wanted her food so I drove 35 miles and stocked up. Why does this have to be so hard?

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    Staff

    Reviewed Sept. 11, 2023

    We order the chicken Freshpet roll and my dog is doing so amazing on it… It’s really changed her for the better. I just wanted to give the feedback because we have seen such a change in her. She acts like a puppy again and she’s almost eight years old!

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    Reviewed Sept. 11, 2023

    My 2 pomeranian dogs love Freshpet. They shredded type. I was first given some at a food bank and now I buy at Petsmart or grocery store. I do also feed freeze dried raw..but supplementing with Fresh Pet. One of my Poms is 19 yrs old..way past his expiration date so good nutrition is especially important for him..he loves it.

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    Staff

    Reviewed Sept. 11, 2023

    I first got Freshpet for my dog as a cheaper alternative than wet food, BUT since I got that first tube of food I have learned that my dog absolutely loves the stuff! He's been on fresh pet for at least 6 months and has maintained his weight and it a very healthy dog.

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    Reviewed Sept. 11, 2023

    Our standard poodle was a picky eater. We tried Freshpet as a last resort and we were desperate! Rosie had dropped weight and became anemic. She loved Freshpet and, most importantly, she continues to eat and maintain a healthy weight. There isn’t enough room to tell you how much Freshpet helped.

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    Reviewed Sept. 11, 2023

    My little miniature Schnauzer LOVES your dogfood. I'm glad of that because I tried to give her The Farmers Dog and she almost died. I followed their directions but she got terribly constipated. She was plugged up all night. I had to put olive oil on my finger to get the ROCK hard stools out. Poor little thing. They were as big as those large marbles. Told them about it and they apologized, gave me a refund and that's the last I've heard from them. THANK YOU FRESHPET!!

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    Reviewed March 31, 2023

    I’ve purchase this product for about 1 year. The last four bags I bought turned gray in the first couple of days. Also had a very foul sour smell. Sometimes I heat a little in my microwave to take the chill off. While in microwave the dog food started shootings sparks. Something is definitely not right!!

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    Freshpet
    Response from Freshpet

    Hi Ursula, we're very sorry to hear about your experience with our food. We'd like to get a bit more info, look into what happened, and make things right. Please give us a call at 1.866.789.3737, Mon-Fri 9am-9pm ET and Sat & Sun 9am-1pm ET, and refer to Case 416620. Thank you.

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    Reviewed Jan. 18, 2023

    I have been buying Vital dog food for my 2 dogs. They claim it's organic and healthy. It came frozen when I defrosted the dog food. The food caught on fire. Started sparking. I had it tested and found Aluminum in the dog food. This is illegal and toxic and my dog has been very sick.

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    Reviewed Sept. 25, 2022

    I have been feeding my dog Freshpet chicken dog food for approximately six months. I have had a repeated 15 minutes situation where the food spoils within 24 hours of the bag being opened. Our latest experience is that this food has made our dog very very sick. I suggest know when use this product. We will never use it again.

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    Staff

    Reviewed July 16, 2022

    I'm only writing this review because the commercial made a serious illness, into "just old age". My 11-year-old cat started not eating as much (he looooved healthy cat food) and the commercial made it seem like that was just a normal thing... I had brought my cat to the vet twice over 2 months with concerns of weight loss. I spent 2 months buying every kind of food under the sun and Freshpet was one he ate for maybe a week, then stopped. I thought it was just old age like the commercial said, but he still kept losing weight... 3rd trip to the vet $$$ we finally discovered it was hyperthyroidism and stage 2 kidney disease. There should be a warning on Freshpet's misleading commercials that anorexia in pets is "NOT" just cause they're getting old, but should be seen by a vet first... Heartbreaking that I'm not an expert on animals. :( Such a sad ending for my favorite little buddy.

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    Reviewed June 23, 2022

    I have been feeding my dogs Freshpet dog food for years never had a problem till recently. My dogs got very sick after eating their beef, chicken and Turkey and chicken recipes. I reported the problem but Freshpet couldn’t care less and never open an investigation or anything. I will never feed my dogs that garbage again because they can careless unless threatened with a lawsuit or reporting the to FDA. In the meantime I am out of $100.00 worth of food and hundreds if not a thousand in Vet bills. I have having some of there food inspected by professionals of it comes back tainted I am not only going to sue them but I am reporting them to the health department and other government agencies. It is unacceptable that they allow these stores to deliberately sell bad dog food that can actually cause death in some dogs.. Absolutely unacceptable!!!

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    Response from Freshpet

    Dear David. Please know, that we take quality very seriously. Each consumer complaint goes through a rigorous investigation which includes verifying any issues with retain samples and checking on the conditions of the refrigerators. Please contact us and we will be happy to help. Regards, Consumer Care Team

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    Punctuality & SpeedStaff

    Reviewed May 26, 2022

    We have been feeding our dogs Freshpet for years. Lately I had been questioning the freshness as I've gotten slimy rolls and mushy rolls and my dogs have been sick randomly when I open new logs. I've returned some thinking it was a refrigeration issue but after reading all these bad reviews I'm concerned it's what killed my dog yesterday. I had a 7 yr old extremely healthy pekingese mix.

    I fed her breakfast and she threw it up a few hours later. Next day wouldn't eat and continued to puke. When she couldn't hold water we rushed her to the ER vet and she was jaundiced with elevated liver enzymes. They didn't know what caused it. Sent us home with meds and an iv and told us to come back if she couldn't hold down water. She was drinking water but not eating. She died in my arms a few days later. Her symptoms were that of dogs that fell ill and died after eating freshpet in Australia back in July 2021. Liver failure. Her symptoms are similar to salmonella poisoning which freshpet has recalled for before. I have never experienced sadness like this and I'm concerned freshpet is responsible. I'm switching my dogs' food immediately.

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    Response from Freshpet

    Kelsey -- we are extremely sorry for your loss. We shared your details with our vet team last night, and they told us they left a voicemail for you and are hoping to hear back from you once you're ready. We take the safety of our food and reports like this very seriously, and the veterinarian assigned to your case will investigate the issue with your own vet to determine the cause of this tragedy. In our history we have never had a case where a pet death was linked to our food, but we will never rule out that chance until the vets have completed their investigation.

    In the meantime, we'd like to assure you and all other pet parents that our Quality Assurance team has not reported any issues with the food we have in market. We have never sold our food in Australia so we are unfamiliar with the case you reference, but we did have a targeted recall of one of our small dog bags in June of 2021. The majority of the product was stopped at retailer distribution warehouses and not delivered to store shelves.

    In any case, we are committed to helping you gain as much closure as we can, and making absolutely sure that our food is safe for all pets.

    -The Freshpet Care Team

    Profile pic of the author.
    Staff

    Reviewed March 19, 2022

    I have for several years gotten the six pound tubes of all the different types, beef, chicken, etc. Each time I bring the product straight home and refrigerate it. Three times now, including today, I've gotten tubes that upon opening are full of a thick white mucus like slime. This concerns me greatly as it appears very similar to the white slime you will see on uncooked chicken left too long in the refrigerator that is Salmonella. The first two times the company advised me instantly without hesitation to throw the product away and they sent me coupons for new product. So they know they have a problem but they refused to tell me what the white slime is composed of. They said if the package leaks and air gets in this will happen.

    Also about four times when opening a package it's been under some pressure and liquid has come squirting out all over. I now know to cover each tube with a paper towel so I don't have to disinfect the entire kitchen. This last tube that's just full of a lot of white slime, I'm going to see if I can't report it to public health and have it analyzed. Also a Google search of this I found reviews on Amazon where quite a few people had had the same experience. I'm afraid to feed it to my dog. But my dog has been on this food successfully for a long time now and I am happy with it otherwise. The problem is I opened an different tube just now and there was almost no white mucus, but there WAS just a tiny bit. So what am I supposed to do? I care a great deal about my dog, she's wonderful, and now I have to be afraid to feed her this food?

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    Response from Freshpet
    Hello Alan. Our priority is the safety and quality of our recipes. Please be assured, this important information has been shared with our Quality Assurance team, and we appreciate you bringing this to our attention.
    While the roll does not pose a health or safety concern to your pet, we do not recommend feeding it, as it does not provide the best mealtime experience for you or your pup.
    Our foods are not raw. Freshpet recipes are processed at temperatures to destroy Salmonella and other pathogens. They are cooked and chilled per USDA standards.

    Please give us a call at 866-789-3737 and we would be happy to discuss further. Have a good day. Consumer Care Team

    Customer Service

    Reviewed March 11, 2022

    We are new to Freshpet and have purchased several rolls of the chicken and the beef recipe for our Shephard. She was enjoying the product, but we noticed this week for a few days she was lethargic, off her food and vomiting. No runny stools. But, definitely looking unwell. She has been on homecooked food for several years, but we thought with the price of meat that we would try your product. I have decided not to purchase in the future because the last beef roll (6#) was slimy. Only on the outside of the roll, but it was very concerning. I noticed other posts with the same concern and Freshpet's response was they would be contacting the customer. Freshpet's voicebox for customer service was full. I will be cooking her meals at home again.

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    Response from Freshpet

    Hi Barbara, sorry to hear about your experience with Freshpet. We will be contacting you regarding what happened. Thank you for bringing it to our attention. Consumer Care Team

    Staff

    Reviewed Feb. 17, 2022

    After feeding my Shih Tzu Fresh Pet Select (roll) for 12 years now, I am highly suspicious that the last few purchases in the Phoenix area have cause my dog horrible health issues. Suddenly, he hates the taste and has been lethargic and lost all energy. Maybe it is just a coincidence, but as soon as I took him off the Fresh Pet, he started to behave much better and regained his strength. I wonder if the recipe has been changed or the shipment may not have been kept properly refrigerated. Anyone else notice this?

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    Reviewed Feb. 12, 2022

    We have been purchasing the Freshpet select beef flavor "dog logs" for a while now as an additive to my dog's regular kibble. Usually the food is fine, and at first they seemed to really like it. However occasionally, as was the most recent purchase, the tubes have a mucus like slime all over the food, and all inside the package. You can literally squeeze it out. There is probably a 1/4 cup of slime in total. I don't want to feed this to my dog. I did feed them some once thinking it was a food additive or preservative, and my dog acted like he wasn't feeling well, and threw up the next morning. I wish I had trusted my gut and just threw it away. You cant tell if it's going to be a slimy one at the store until you get home and cut the tube open. This is such a waste, as these are a bit pricey, and have raised in price along with everything else at the store. I will not be purchasing these anymore, and wanted to warn others not to waste their money.

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    Freshpet
    Response from Freshpet

    Hello Amy. We appreciate your feedback. Please know, the quality of our food is very important to us and we have forwarded your information over to our Quality Assurance Team for their review.

    We will be reaching out to you via DM so we can provide further assistance. Regards, Genevieve

    Consumer Care Team

    Reviewed Feb. 1, 2022

    I have been using Freshpet for a few months now and no complaints. However when I cut into the latest loaf I purchased a mucus like slime came out and the product was very slippery/slimy to the touch with a slight brown tinge in color on the outside. This is the first time I've seen this and will not feed my dog this.

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    Response from Freshpet

    Hello Michael. Sorry you had that experience with our food. We will reach out to you directly to obtain additional information. Your loyalty to Freshpet is valued. Regards, Genevieve, CC Team

    PriceStaff

    Reviewed Jan. 25, 2022

    We wanted to give our new puppy the best dog food out there so we went to Fresh Pet. We thought it must be the best since it's refrigerated and carried at a LOT of places. We were wrong. We tried several flavors and our dog hated it all and wouldn't eat it unless she was starting to death. We think we know why... It's smells terrible, like it's sour or spoiled. Not just once but every new batch we got. No wonder our dog hated it. We feel bad we ever tried to get her to eat it.

    We now make our own food for her that we KNOW is fresh and made with organic people grade food. It's not that hard and makes us feel so good because she loves it so much! First time she's EVER eaten the whole bowl at one time and is looking for more. She's so excited to eat now we can't believe it. We found the recipe on Google and we feel so good about what she's eating now. Actual organic people food so good we could eat it ourselves. Also, a LOT cheaper than any of the so called fresh dog food out there and we know it's fresh and organic. We make up a big batch and freeze it in daily sized feedings in ziplock baggies. Works out so good for us and we feel like good parents now!

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    Response from Freshpet

    Hello Larry, sorry to hear your dog did not enjoy Freshpet. The product should not have a sour or spoiled smell. We will reach out to you directly to get more information regarding your experience. We appreciate the time you took to share your feedback. Regards, Genevieve, Freshpet Consumer Care Team

    Reviewed Jan. 23, 2022

    Easy on a sensitive stomach, however lately I've noticed an excessive amount of carrots. In the smaller size bags, (1.75 lb) Home Cooked Chicken Recipe, I'm not happy about paying this much money for a serious handful of carrots in a cup of dog food. The larger size bags, (4.5 lbs) the proportions seem to be much better.

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    Response from Freshpet

    Hi Bobbie. Thank you for your feedback. We will reach out to you directly for additional information. Your loyalty to Freshpet is appreciated. Regards, Genevieve, Consumer Care Team

    Staff

    Reviewed Jan. 10, 2022

    My dog has a very sensitive stomach. I chose Freshpet grain free and it's been amazing. To serve her fresh food every day and not have to cook it for her it's a real blessing. She eats it immediately and we never have tummy issues. She's a 15 pound Pomeranian so I get the package of grain-free chicken.

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    Response from Freshpet

    Hi Tricia. It is truly rewarding when our pet parents feel so strongly about our brands. Our goal has always been to provide pet parents with the finest products. Praise such as yours is most welcome and greatly appreciated. Your comments will be shared with my management team. Regards, Genevieve- CC Team

    Reviewed Jan. 9, 2022

    Freshpet is similar to homemade pet food. My rescue Shih Tzu enjoys it immensely. Tfhe first ingredient is the meat and all the grains appear fresh. My only complaint is that I can't find it just anywhere. It has to be refrigerated.

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    Response from Freshpet

    Hello Judith. Thank you so much for providing your wonderful feedback to us. We really appreciate the love!! Regards, Genevieve - CC Team

    PriceStaff

    Reviewed Jan. 8, 2022

    Been feeding Freshpet since my groomer recommended it a couple months ago but stopped this week. Dunce my dog had developed diarrhea twice while on the food. Made an appointment with the vet. And in the 48 hours before the appointment my dog's health went south. He became lethargic, drinking extreme amounts of water and shaking. The vet diagnosed pancreatitis, gave him meds, and IVs and we need to go back tomorrow for more of the same. He isn't severe enough to be hospitalized. I just stopped feeding the freshpet this week because I suspect it in the recurrent diarrhea. A cause of pancreatitis is high fat diet. Freshpet almost killed my dog in just 2 months. And cost my wallet significantly.

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    Response from Freshpet

    Thank you reaching out to us, Sam. We are sorry to hear about your pup's experience. We will reach out to you directly in order to get additional information from you. Our fur babies mean so much to us, they truly are family. Kind Regards, Angela from the Freshpet Consumer Care Team

    Price

    Reviewed Jan. 8, 2022

    This is the only food my 3 dogs will eat it fresh and natural, they love the variety of cranberries and carrots. Price is reasonable and you can find it in the refrigerator in the pet aisle! Worth every penny.

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    Verified purchase

    Reviewed Sept. 18, 2021

    I bought this to mix with kibble to give them a little healthy boost, just a few tablespoons not even a full serving. Next day they both have almost liquid diarrhea, with mucus and one is vomiting. Nothing else has changed and it has gone on all day. I have stopped the food and will be taking them to the vet if nothing changes tomorrow.

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    Punctuality & SpeedStaff

    Reviewed July 10, 2021

    I had been giving my shorkie Fresh Pet for several months. I noticed he started vomiting and having diarrhea. He also wouldn’t touch his food sometimes. This is the only food I had been giving him because he liked it at first and was very picky. I took him to vet and they couldn’t find anything wrong but told me to keep an eye on him. That’s when I started paying attention to his food and decided to switch it because he wouldn’t touch it anymore. The vomiting and diarrhea stopped immediately. So I waited for a while and decided to try the fresh pet again. He vomited 30 mins after I had given it to him. So I don’t know if the formula or protein is too high for certain dogs. Or if the food was molded. I see it was recalled a few weeks ago but should have been recalled months before.

    I came here to do a review because fresh pet is filtering or blocking the bad reviews on their site. It will say your review has been submitted but when I look for my review on their site I can’t find it. Their site only has 3 and 4 stars from customers. I’m grateful that I caught it in time before my dog developed serious stomach issues. I had to give him probiotics to get his stomach back on track. I will never buy anything from this company again. Especially since I tried to review them twice and I can’t find it. This tells me they have no integrity and don’t care about me or my pet. I also notice a few months back you couldn’t find the food online or in the store. Now their bags have been given a fresh look. I think they already knew something was wrong with this food. And I lost money on the food I threw away.

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    Verified purchase

    Reviewed May 21, 2021

    Our animals (1 dog, 4 cats) love to have a slice in the morning for breakfast of the rolls. For the dog, I buy the HUGE roll, slice it up, freeze it and it lasts about 4-5 weeks. Thank you for producing a great product.

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    Response from Freshpet

    Hi Stacey - we are glad to hear that your pets love our food! Thank you so much for sharing the Freshpet love! - Freshpet Consumer Care

    Verified purchase

    Reviewed May 4, 2021

    My dogs love the loaves. Even my picky 12 year old Maltipoo! My other dog, a 14 year old Papillion, has an auto immune disease and it's a great way to keep her healthy. When it's dinner time they bark and whine, they get sooo excited!

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    Response from Freshpet

    Hi Irene - It makes us so happy to hear how much your pups love our food! We are thrilled to make super yummy pet food that keeps pets nourished. Thank you so much for sharing the love! - Freshpet Consumer Care

    Reviewed May 4, 2021

    While I cannot say definitively that this food was the cause, our previously healthy two year old toy dog ate this food and threw up a few hours later. She continued to throw up and couldn't even keep water down. We had never fed her Freshpet before. We took her to the vet who said she had a bout of pancreatitis. That was the first and last time we buy Fresh Pet. Again, while I cannot personally confirm the veracity of mold being an issue with this food, I've seen many discussions regarding mold problems associated with Fresh Pet.

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    Response from Freshpet

    Hello Kira, sorry to hear about your experience. We will reach out to you directly in order to get more information. Our pups are family and mean so much to us. Regards, Genevieve

    Verified purchase

    Reviewed April 8, 2021

    I contacted customer care to inquire if they ever offered promotions or coupons on certain sites and they wrote me back stating that they would mail me some coupons! How nice is that!! This year has been So Hard and I love my little guys more than anything and they now love Fresh Pet food.. I am still unemployed and hopefully going back to work soon so them taking the time to mail me coupons means the world to me. :) Sammy and Joey thank you and I thank you too!! ❤️

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    Response from Freshpet

    Thank you Carmella for sharing your wonderful Freshpet story with us. We're so happy to hear that mealtime is now so enjoyable for Sammy and Joey. Regards, Genevieve- Consumer Care Team

    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2021

    Great product, my dog has diabetes and works well with her. I would really appreciate coupons to help out with the price. I can trust your food with my dog. Your employees have been nice to me on the phone. I would truly appreciate it if you could keep sending me coupons due to my low household income. Thanks again, sincerely Fred **.

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    Response from Freshpet

    Hi Fred. Thanks so much for providing your wonderful feedback. We do not have a coupon program but be sure to sign up for our newsletter at Freshpet.com to be kept up to date on special offers and giveaways. Have a lovely day with your pup! Regards, Genevieve- Consumer Care Team

    Staff

    Reviewed March 30, 2021

    I have been purchasing FreshPet for our 4 year old dog and when we first began he had lost interest in eating his regular dry food so I had always wanted to try this and it came to our nearby grocery store so I did, I purchased the tender chicken roll and he loved it and would eat his food right away when we fed him. The grocery store ran out of the roll so I purchased the bag and noticed afterwards that he had no interest in eating his food which we would mix with his dry food. He threw up a couple of times and was listless.

    Figuring that it was the FreshPet, we threw out the bag of food and then bought the rolls which he was fine with and now the same thing has happened, we bought the bag of tender chicken because our grocery store had run out of the usual rolls that we buy and he has eaten it for a few days and then one day he stopped eating. He would go to his food bowl and smell it and turn away. He threw up a couple of times and is not very energetic. I told my son to pick out the FreshPet out of his food bowl and see if he'll eat and as soon as my son put the bowl down, our dog ate after not having any food all day.

    This morning we fed him without the FreshPet and sure enough he ate. The expiration date is in July of 2021 in case you're wondering. When I bought this bag the grocery store only had the large bags which were $19.99 and now I have to throw it out with half the bag full. If you are going to make dog food, please, please be sure to put only the best fresh ingredients.

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    Response from Freshpet

    Hello Andrea. We're very sorry you had this experience and would like to do what we can to make things right. This is certainly not what you should expect from Freshpet. We will be reaching out to you directly for additional information. Regards, Genevieve-Consumer Care Team

    Verified purchase

    Reviewed March 27, 2021

    I found my answer why this is happening in your FAQ. My 4 pets love your Freshpet foods and it is really scary when I can't find it in the stores as they will not eat anything else. I really love the convenience of your foods also.

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    Response from Freshpet

    Hi Sandra. Thank you so much for providing your wonderful feedback to us. We really value our Freshpet family, so we're always here to help in any way we can. Regards, Genevieve, Consumer Care Team ????

    Verified purchase

    Reviewed March 26, 2021

    I love this and it has been such a life saver for my 16 year old Yorkie who has lost all his teeth and was such a picky eater but eats this and even stands and waits for it...I am so grateful I have found this and don't know how much longer my fur baby would have lived without teeth and being able to chew. What a great product. I am forever grateful.

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    Response from Freshpet

    Hi Leisa! Knowing that our food has made such a positive impact for your pup just made our day! Thank you for sharing your story with us. Genevieve, Consumer Care Team

    Verified purchase
    Customer Service

    Reviewed March 24, 2021

    I submitted a question about coupons and received a quick response and was informed that coupons are on the way!! I can’t wait for my pets to try out the Freshpet products! We are so beyond excited! Thanks for everything, you guys rock!!

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    Response from Freshpet

    Hi Shelley! We are happy your furbabies want to try Freshpet. Please let us know how they enjoyed our products. Have a nice day. Regards, Genevieve, Freshpet Consumer Care Team

    Verified purchase
    Staff

    Reviewed March 22, 2021

    My dogs 3 Yorkshire terriers depend on the Fresh pet. Sometimes I have to go miles and miles to get a fresh pet. I usually get the big chicken and turkey rolls. Now their favorite is Spinach and potato. My little guy has a shunted liver and Fresh Pet dog food saved his life. He's only 3 pounds but he's the boss and he let us know when he wants his fresh pet.

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    Response from Freshpet

    Thank you Jeff for the wonderful words! We are so pleased your pups enjoy Freshpet and your little guy is doing so well! Have a super day. Regards, Genevieve - Consumer Care Team

    Verified purchase
    Customer Service

    Reviewed March 22, 2021

    I just want to say thank you for excellent customer service! My pups love the Fresh Pet line of products and I love giving them a fresh product for these meals and also I give my pups a treat, they absolutely love it.

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    Response from Freshpet

    Hello Christina. Thank you so much for providing your wonderful feedback to us. We really appreciate the love!! Regards, Genevieve- Consumer Care Team

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed March 17, 2021

    Thank you for sending me some coupons for your products. It really helps my budget to use opportunities to save money. I asked & you gave. Can't be simpler than that. I often don't have success at receiving coupons when requested from other companies so I really appreciate your prompt response.

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    Response from Freshpet

    We really value our Freshpet family and appreciate your feedback. We hope you have a great rest of your day! ???? Regards, Genevieve- Consumer Care Team

    Verified purchase

    Reviewed March 15, 2021

    I have two dogs and both are picky eaters with allergies. After much research, I tried this food and both dogs LOVE it! I also like that I can purchase it at my local grocery store. Can't wait to receive my coupons so my dogs can try a few other products. Thank you so much!!

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    Response from Freshpet

    Hello Nicole. Thank you so much for sharing your story with us. Hearing about your sweet pups really made our day. We are SO thankful that you all are part of the Freshpet family. Regards, Genevieve- Consumer Care Team

    Verified purchase

    Reviewed March 15, 2021

    My little Pom chi’s are finicky eaters. They gobble this up!! I love that it’s fresh and natural, and provides what they need and like. Sometimes I have to buy a big bag, but I just portion out a weeks worth at a time and store in the freezer.

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    Response from Freshpet

    Hi Becky. Thank you so much for sharing your story with us. We are so happy to hear that our food has positively impacted your little Pom chi's. We wish you all the best! ???? Sincerely, Genevieve- Consumer Care Team

    Verified purchase
    Price

    Reviewed March 15, 2021

    Small dog food bags. Very hard to find at grocery stores. Very expensive at pets stores actually twice the price. This is all my dog likes to eat. Easy for her because of her age and teeth. Have been running around to different grocery stores and walmarts. Always out.

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    Response from Freshpet

    Hi Deborah. Sorry you are having difficulty finding our Freshpet Select Small Dog Meals. Depending on our production schedules, the replenishment of certain recipes may occur sooner or later than other recipes. I can assure you that we are working 24/7 to craft our recipes and ship them to retailers asap! The resolution definitely won't happen overnight, but you will start to see an improvement week over week. Your loyalty and patience are appreciated. Regards, Genevieve - Consumer Care Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 10, 2021

    I would like to say that my dogs love Fresh pet! When the pandemic hit it became harder to get the rolls for my three. I called one day and spoke to a wonderful kind caring customer representative who told me she apologized for the inconvenience and would like to send me a coupon to help us out for our troubles. Can’t tell you how awesome that felt to have a company actually care.

    Fast forward a few months now I have five dogs. Someone I know was murdered and the dogs weren’t being properly cared for so I ended up with them but with lots of medical costs. I started having even more problems finding the food and I didn’t want to disrupt their diet again so I reached out to the company for a second time and explained my situation. OMG I couldn’t believe how fast they responded and offered another coupon. That made my day I tell you. I will continue spending my money with people who sell good products but most of all are kind. Thank you FreshPet.

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    Response from Freshpet

    Beth, thank you for your kind words. We will pass them along to the consumer care rep. Have a wonderful day with your pups! Genevieve, Consumer Care Team

    PriceStaff

    Reviewed March 5, 2021

    My Shih tzu would not eat after his best friend (my poodle) passed away, they had been together for over 10 years every day. Heartbreaking for everyone. I went through all types of different food but he was just so depressed he would not eat. He drank water and ate his favorite snack but that was it, and certainly not enough to sustain him.

    I finally decided to try FreshPet, always wanted to try it but with two dogs it was just to expensive for my budget. But now I only have my Gizmo so I said let’s give it a try. He absolutely loves it, his mood and actively level has improved so much. He is much older as well and he has heart problems so I don’t know how much longer my Gizmo will be with us, but between his meds and FreshPet he is doing so well and I will continue to feed him this food. My heart breaks when I think about him leaving us, but when he sees me putting his food in his bowl his tail wags like a new puppy and that makes me so happy. Thank you FreshPet for putting life back into my Gizmo. ❤️❤️❤️❤️

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    Response from Freshpet

    Hello Sandra! Thank you for sharing your story with us. We are so happy our food has made such a difference to your sweet pup’s life. We are so glad you are part of the Freshpet family. ???? Gizmo is gorgeous!! Have a great day! Genevieve, Consumer Care Team

    Verified purchase
    Sales & Marketing

    Reviewed March 2, 2021

    Hi, My dogs really love your product but I have 5 of them and 20 puppies right now and it’s costing a fortune to feed them with your food. It’s money I don’t have. Any chance you have coupons available? Or buy in bulk discounts?

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    Response from Freshpet

    We thank you so much for reaching out to us. We wish you and your fur family all the best! Unfortunately, we do not sell our products directly to our pet parents, but we would be happy to send you a couple of coupons to use. Your interest in Freshpet is greatly appreciated! Stay well! Angela from the Freshpet Consumer Care Team

    Customer ServiceStaff

    Reviewed March 1, 2021

    As of today I'm extremely upset with this company due to the following inactions of their customer service. My dogs have been eating this since they came out with Fresh from the Kitchen [which no longer has any cranberries in the bag. That's the only brand I give them. When I could no longer find this anywhere, Target, Walmart, Shoprite, Amazon, I switched to Multi Protein bags.. Now I cannot find that anywhere and I've called Customer Service numerous times to no avail. Today I phoned Secaucus where they are based and I received no apology, no plausible reason for their refrigerators to be empty for the last 6 weeks.

    In truth Genaveve who I spoke with actually lied to me by saying she was in Walmart when it was delivered. So my response was if it was delivered why have the managers looked in the back storage looking for food, to find none.... When I told her that I was at Walmart the day she claimed she was there and she's lying to me.... So in essence, I've accomplished nothing in trying to get answers as to when are you delivering, but they are no longer nice people to deal with and I don't know what to feed my dogs.

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    Response from Freshpet

    Hello Dale, we thank you for reaching out with your concerns. As we previously communicated, we are sorry that you have not been able to easily locate our food in stores. Freshpet is experiencing greater out-of-stocks than normal because the rate of our growth has accelerated to a level beyond our installed manufacturing capacity. Additionally, the holidays and several winter storms in the Northeast and Midwest impacted commercial delivery schedules by several weeks.

    The good news is that we have recently finished construction of our second Kitchen, right next to our original Kitchen in Bethlehem, PA. The construction of that Kitchen was delayed by about a month due to shelter-in-place orders last year, which impacted our ability to produce the amount of food to meet the increased demand. Now that we have begun crafting food at our new Kitchen, we are working around the clock to make more food.

    While we wish we could give you an exact date for when you can expect to see food in your local chillers, availability will vary by recipe, regional area and retailer.  This is certainly not an overnight solution, but you will notice a gradual improvement in inventory levels every week as we approach the Spring.

    We understand how frustrating this has been for our pet parents and hope you know that we are committed to resolving our inventory challenges asap. We truly appreciate your patience and your loyalty to Freshpet! Stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Feb. 23, 2021

    My mom has two elder dogs that have diet restrictions and Freshpet rolls are the one food that they can tolerate and love!! The dogs have lost most of their teeth since they are 14 and 13 years old and have a hard time chewing. The rolls have been been able for them to chew and tolerate.

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    Response from Freshpet

    We are so pleased to hear that your fur babies are doing so well on our food! It is especially wonderful to hear that Mollie is able to chew on our Freshpet rolls. We hope they continue to enjoy our food. Stay well! Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Feb. 13, 2021

    I have small senior dogs that have trouble chewing and digesting foods. Fresh Pet is the only food that my pets can digest and chew. They love the rolled dog food the best. In fact they love all Fresh Pet products!

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    Response from Freshpet

    Thank you for taking the time to share your pups experience with us. It is so nice to hear that they enjoy our food, and can easily eat it! We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Feb. 4, 2021

    I was happy to hear Freshpet will be sending coupons for their wonderful dog food. My dog will only eat Freshpet treats and food. Freshpet offers high quality food my dog Pixie Sue loves. The reply was timely and friendly. Thank you Freshpet!

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    Response from Freshpet

    Thank you for your kind words, they are much appreciated. It is so nice to hear that Pixie Sue is enjoying her Freshpet meals. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Jan. 19, 2021

    I am writing to let you know that I tried your dog food Freshpet roll chicken with carrots, peas, rice. This is the greatest product ever, my dog Chloe loves it. Before we had a really hard time trying to get her to eat, when I go to feed her she like dances around waiting for her bowl. It is like Catnip for dogs. Thank you.

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    Response from Freshpet

    Wendy, it is such a joy to hear that Chloe is so excited at mealtime. I would love to see a video of her dancing for our food! Our goal at Freshpet is to provide healthy, fresh food for our pets, and hearing this story is why we make Freshpet! We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Jan. 17, 2021

    We have been feeding my service dog, Meli, Freshpet for over a year. Prior to changing from a limited ingredient kibble she required 2 allergy pills every day. They are $2.50 each, now she takes 1/2 a pill and is much happier. We tell everyone about Freshpet.

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    Response from Freshpet

    We are so happy to hear that Meli's allergies have improved, and she can cut back on the medication. We hope she continues to thrive, and enjoy our food. All the best and stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase
    Staff

    Reviewed Jan. 14, 2021

    FreshPet Food saved my babies life. I struggled finding tender kibbles for my cat because she has lost quite a few teeth. Pate food is what I have to feed her and she ends up getting sick. FreshPet food honestly smells good enough for human to eat. My cat (Meeso) was a rescue cat. She has no claws on her front feet and someone just dumped her to fend for herself. We have had her for 3 years now and can’t seem to get her to gain weight. I just started her on FreshPet kibble this week and she LOVES it. She’s been eating and keeping it down. I can’t thank this company enough and they now have a FUR-EVER customer. Keep up the amazing work!

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    Response from Freshpet

    Thank you so much for your kind words, it truly means a lot to us. We are so happy that Meeso has done so well on Freshpet. We wish you all the best and stay well! Angela from the Freshpet Consumer Care Team

    Verified purchase
    Price

    Reviewed Jan. 14, 2021

    I was asking about coupons and the rep said they would mail me some. This is very much appreciated. If possible, I would like to keep getting coupons. The Freshpet is kind of on expensive side and I would like to keep feeding it to my Waffles.

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    Response from Freshpet

    We are so happy that Waffles is enjoying our food. We thank you for reaching out. Stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase
    Staff

    Reviewed Jan. 6, 2021

    We have a 12-year-old Yorkie Poo that has struggled to eat any dog food that doesn't upset her stomach. We have tried so many brands including prescription and without a doubt, the FreshPet Small Dog chicken and turkey recipe is the absolute BEST!!!! She always reminds us when it's time for her to eat and her stomach issues have been resolved. Thanks for such a great product.

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    Response from Freshpet

    Thank you for your kind words. It means so much to hear how well your pup is doing on Freshpet. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team

    Reviewed Jan. 6, 2021

    We have 2 dogs eating Freshpet. We've noticed that one of them gets extremely constipated if we feed her Freshpet chicken. When I go to purchase Freshpet, often. Beef is the only one left. I'm wondering if others are having the same problem with the chicken. If we stick with Freshpet, we'll only purchase the beef. However, at this time, I'm not sure we should stick with the brand.

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    Response from Freshpet

    Hi Jane,

    I'm sorry to hear that your dog is having tummy issues. Please call us at 1-866-789-3737 so that we may further assist you. We can be reached Monday through Friday, 9:00am-9:00pm (EST) and Saturday through Sunday 9:00am-1:00pm (EST).

    Tara

    Verified purchase
    Staff

    Reviewed Jan. 3, 2021

    I have 2 senior dogs that have had most of their teeth extracted. They use to only eat dry food. But since a friend gave me Freshpet to try they both can easily eat Freshpet food and love it!! All products are great. I love how each product has how much to feed a pet by their weight. I find this as an excellent tool! Thank you Freshpet.

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    Response from Freshpet

    Thank you for reaching out, Angeline. We are so happy to hear that Freshpet is the right fit for your pups, and we hope they continue to enjoy our food. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Dec. 31, 2020

    I wuv my Chicken & Beef Rolls which my mommy Jane feeds me as it is so yummy. I am a big fan of Fresh Pet and used to need ** to increase my appetite when my mom gave me dry food as I refused to eat. Now I eat all gone.

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    Response from Freshpet

    Hello there Roxie! We are so happy that you are enjoying your Freshpet meals. I hope Mommy Jane will continue to feed you what your enjoy. Stay well! Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Dec. 31, 2020

    I have a dog who is a very finicky/spoiled eater. Other family members spoiled her as a puppy with human table scraps and it's been a struggle ever since. She began refusing to eat her dog food, wet or dry. I tried making her food myself for years, but it was still hit or miss. Sometimes she would go days without eating anything. I would cave in and give her a few treats because I felt so bad when her little stomach would growl or she'd heave up bile. I recently decided to try FreshPet Vital in hopes of getting her back on track. This is the first time in 5½ years that I haven't had to fight with, bribe, or trick my dog into eating her food. It's only been a week so far, but this is definitely showing a lot of promise!

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    Response from Freshpet

    It brings us such joy to hear that your finicky fur baby is thriving on Freshpet. We sure hopes she continues to do so! We appreciate you taking the time to share these kind words. Stay well! Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Dec. 30, 2020

    I have a 12 year old pug who has been struggling lately with eating his kibble (good ole pug teeth :)). I was nervous about switching over to fresh food after all these years of him on the same kibble, but I decided last night to buy a small bag to try it out. After days of turning his nose to his food, I gave him a small amount of Freshpet in his kibble last night and then again this morning. He inhaled his food! It has only been a few meals, but I am feeling good about it so far. I am hoping that once we move to 100% Freshpet and no kibble, that he will have an easier time eating his food.

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    Response from Freshpet

    Thank you for sharing your story, and we sure hope that your pug will enjoy our food! Our goal is to create the most healthy foods possible for our fur babies, but also delicious enough for them to enjoy. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team

    Price

    Reviewed Dec. 20, 2020

    I bought the FreshPet chicken for my dog. He loved it but after a month of eating it he became very ill. US$2000 later he is still recovering. He was vomiting every 10 minutes and I had to rush him to the ER three times and twice in one day. On the way to the ER he vomited in the car and was very sick. He weighed 7 pounds and after vomiting so much he went down to 5 pounds. They had to treat him on meds and fluids in order to help him recover. This happened in August 2020 and today (Dec 19, 2020) he is on less medication but nonetheless, my dog was in perfect health before. Now he is taking meds every day. I found that he had similar symptoms that others had posted in their review. This cost me so much money to get him back to health. I would never recommend FreshPet. I think it poisoned my dog.

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    Sales & Marketing

    Reviewed Dec. 16, 2020

    My pups love Freshpet. I appreciate the coupons being sent. Prompted attention to my e mail. Fresh pet has been a god send to my pups' digestive systems plus they absolutely love it! I can’t say enough about how fresh pet has changed them. One is 8 yo and the other 7yo. They have their puppy energy back.

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    Response from Freshpet

    It is so rewarding to hear that your pups have gained their energy back since eating Freshpet. It is stories like yours that we strive to hear. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase
    Staff

    Reviewed Dec. 16, 2020

    Recently, my dog experienced a very serious bout of gastroenteritis which left her quite Ill. I won't go into detail as it was pretty gross (HGE). However, after a vet visit for rehydration and injections of probiotics, antibiotics, etc., we brought her home with several meds. She would not permit us to give pills after the first one was forced. Anyway, I purchased Freshpet for Sensitive Stomachs and Skin and fed small amounts to her with white rice when she wanted to eat again. It contained everything she needed apparently (probiotics, Omega 3 and 6, brown rice, etc) and gradually, after small meals, she was able to enjoy it with her regular kibble. She is healthy now and I could not be more grateful for this wonderful solution to a life-threatening illness.

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    Response from Freshpet

    Thank you for taking the time to share your fur babies remarkable story. We are so happy to hear that she has thrived on our food. We wish you all the best and stay well. Kind regards, Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Customer Service

    Reviewed Dec. 15, 2020

    Customer Service was very quick to reply to my email request for coupons. Thank you so much for the quick reply. I Can't wait to get the coupons. Our Maltese-Pom loves the turkey-bacon treats, and I'm so glad to be able to feed him something that is better for him.

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    Response from Freshpet

    Hi Ronnie -

    Thanks again for letting us know how much your Malti-Pom loves our treats and Happy Holidays!

    Freshpet Consumer Care Team

    PriceStaff

    Reviewed Dec. 10, 2020

    My American Bulldog was about 15 lbs overweight and the vet recommended changing her food to a healthier fresh menu instead of the dry kibble she had been eating, although it was a high-end brand she loved. I slowly switched her over to FreshPet simply because the ingredients looked good and it was a lot more affordable than other fresh pet food delivery options online and it was readily available in my local grocery store.

    Shiloh already lost 3.5 lbs in the first 2 weeks and she LICKS HER BOWL clean every meal! She knows what I'm reaching for at feeding time when I open the fridge door and gets so excited about her meals now where before she was sort of apathetic. She's always been a healthy eater but it was more just filling the hunger and getting a job done...now she shows pure happiness when her bowl comes out of the microwave. Lol. (Yes, I warm it up for her.) I asked my vet about the ingredients list and she approved, especially after Shiloh dropped a few pounds. Only 11-12 lbs to go and I'm sure we can get her to a healthy weight on this new diet. Oh and our perfectly healthy weight German Shepherd who is a PICKY eater absolutely goes nuts over this food as well!

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    Response from Freshpet

    It is so nice to hear from you Diana! We are happy that Shiloh has begun to lose weight, and enjoys our food. It is also nice to hear that your picky German Shepherd is also enjoying Freshpet. We wish you all the best. Angela from the Freshpet Consumer Care Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 9, 2020

    I reached out to FreshPet to see if they had free samples or coupons so that I could trial the product with my pet. They responded promptly and professionally and will provide me with coupons. Great customer service. I'm looking forward to trying FreshPet.

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    Response from Freshpet

    Thank you for reaching out! We hope your fur babies will enjoy Freshpet. We wish you all the best! Kind Regards, Angela from the Freshpet Consumer Care Team

    Verified purchase
    Customer Service

    Reviewed Dec. 9, 2020

    Great customer service. Understand my needs and is taking care of them. Love the food for our dogs. You can see how much healthier they are. Would not use anything else for my fur babies. Great nutritional food. Will be always buying Freshpet foods.

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    Response from Freshpet

    Thank you for your kind words, William. It is so rewarding to hear such wonderful success stories from our pet parents. We hope your pups continue to thrive on Freshpet! All the best! Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 6, 2020

    I have 2 small dogs, a cavalier from a puppy mill with complicated digestive issues and also a high energy, under weight, picky eating Pekingese. I have seen the Fresh Pet commercials and have always thought, "here we go again, another dog food with a lot of promises with mediocre results." My past experience with dog food products and promises has been either the dog is disinterested in the dog food or they like it but do not tolerate the product. HOWEVER, FRESH PET lived up to their word. On a whim, I told my husband to pick up FRESH PET at the store. Fortunately, it was in stock. My dogs were IMMEDIATELY interested. They actually ate it on their own.

    Typically, I have to hand feed both dogs. This is a time consuming endeavor. I then held my breath, hoping they would tolerate the food. Not only did they tolerate the food, Rudy my Cavalier, had great output-which is not the norm. Both dogs have tolerated the food with ZERO transition from their last dog food. The next hurdle was the dogs' continued interest in the food. GUESS WHAT? They love it as much today as the first day they put their noses into a bowl of FRESH PET.

    I cannot tell you what a positive difference this has made not only in the health and nutrition of my dogs, but in the pet parent experience for me. Meal time is no longer a chore, but a pleasure. Whenever I get the bag of fresh pet out of the fridge, both dogs get excited. The food actually smells delicious. Everyone knows the way to the heart and stomach of a dog is through their nose and this stuff does the trick. My dogs have let me know that FRESH PET is the food for them-eating speaks louder than words. My dogs are eating with enthusiasm at every meal. THANK YOU, THANK YOU, THANK YOU FRESH PET! THIS IS A GAME CHANGER. Please keep making this quality product using this dog friendly formula. It is amazing! Elizabeth ** RN

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    Response from Freshpet

    Thank you so much for taking the time to reach out to us to share this wonderful story. Our goal here at Freshpet is to provide our fur babies with the healthiest, freshest foods possible. We hope your pups will continue to enjoy our food. Stay well. Kindest regards, Angela with the Freshpet Consumer Care Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 6, 2020

    This was a fast response. Thank you for the coupons. This will help so much. Now I can feed him what he likes, never had a dog get so picky on his food. He really loves the Chicken pattie and Beef patties. I break them up as treats.

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    Response from Freshpet

    We appreciate you reaching out, Jay. It is nice to hear that your picky fur baby does enjoy our food. We wish you all the best and stay well. Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Price

    Reviewed Dec. 5, 2020

    I’m hoping you truly send out the coupons cause my puppy is liking this but the bags are so small and it’s expensive. So anything to help out will be greatly appreciated. I have a friend who dog doing the same so hopefully If my pup stays liking this she will try it on her dog.

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    Response from Freshpet

    Thanks for reaching out to us, Kristina. We are happy your fur baby is enjoying our food, and we hope she continues to do so. We wish you all the best, and stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase
    Staff

    Reviewed Dec. 4, 2020

    My old girl, Tori loves her new food I started buying for her! So easy to eat when you are losing your teeth. We like the bigger packages that are like little nuggets, easy to serve and enjoy she said. She also likes the treats.. Well I think she likes the treats best!!

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    Response from Freshpet

    We are so happy to hear that Tori is doing so well on Freshpet, especially our treats! Our goal is to provide pets with the best tasting, healthiest and freshest food possible. We wish you all the best, and stay well. Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2020

    I'm on a limited budget and I save the life of one of my many feral cats. He is very friendly so I brought him into the house but he has intestinal issues. I've tried many brands with no luck. I picked up Fresh Pet Chicken & he loves it and no more diarrhea. I asked about money saving coupons & within 12 hours had a response & coupons are going to be mailed to me!!!! THANK YOU SO MUCH!!!

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    Response from Freshpet

    Patricia, thank you for your kind words. We certainly wish you and your fur babies all the best, and we are very happy to hear that our food is working out for them. Stay well. Kind Regards, Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Dec. 4, 2020

    I reached out via email regarding my Stock Portfolio presentation for my Economics class to see if Freshpet was willing to send promotional materials. I'm thrilled Freshpet is willing to send me some items, thank you so much for your kindness and cooperation! I can't wait to share the items with my classmates and teacher, they'll be excited.

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    Response from Freshpet

    Thank you Liana! We wish you all the best for a fabulous presentation! And thanks again for including Freshpet into your project. Stay well. All the best, Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Customer Service

    Reviewed Dec. 2, 2020

    Customer service was fantastic and Freshpet food is so great! They were so quick to respond to my question, I cannot recommend it enough! Our kitties absolutely love it! The fresh ingredients are such a hit with all of our cats!

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    Response from Freshpet

    Thank you so much for your kind words, Nicole! We are so happy to hear that your fur babies are doing so well on our food. We wish you and your family all the best. Stay well. Angela from the Freshpet Consumer Care Team

    Verified purchase

    Reviewed Dec. 2, 2020

    I love this products. It has helped my dogs' health so much. We have 5 dogs and most were rescues with numerous issues. After a few months on Freshpet rolls we haven't had to go to the vet once. I highly recommend this dog food!

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    Staff

    Reviewed Dec. 1, 2020

    I would love to have some coupons for your product. Both of my little dogs love it and my 17-year-old dog is Acting like a puppy again And my eight-year-old Dash hound is losing a little weight. Her doctor is happy.

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    Price

    Reviewed Nov. 27, 2020

    Dog loves! Had a picky eater who never turned it away and a very old dog that had teeth issues. Worked for both. A bit expensive but worth the cost when you can see exactly what they are eating instead of reading a label.

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    Response from Freshpet

    Thank you for sharing this story with us. It is wonderful to hear that your fur babies are doing so well, that is our goal at Freshpet! We send kind regards to you and your family! Stay well! Angela from the Freshpet Consumer Care Team.

    Verified purchase
    Customer Service

    Reviewed Nov. 24, 2020

    I emailed the other day asking if there were coupons to help me with the cost of food for my foster dog. Two days later I got a response. Thank you very much. A few pics of my 13 yr. old Ms. ** whom I am fostering are enclosed.

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    Response from Freshpet

    We are so happy that Old Ms. is enjoying Freshpet! We appreciate you taking the time to share with us how you spoil your fur babies with our food. We wish you all the best and stay well! Angela from the Freshpet Consumer Care Team.

    Verified purchase

    Reviewed Nov. 23, 2020

    Please acknowledge ALL points in someone's note to you. I could not recall, but luckily saved a copy. "My vet is trying to help me determine what my dog can eat, and suggested getting a cooked dog food with a novel, single-source protein...AND that the food SHOULD includes grains." Unfortunately, out of all of your dog-centric brands, I only see the bison as a protein/cooked dog food fitting the above criteria EXCEPT for the beef!! What can you recommend that I do? Also, please make it easier for pet parents with such difficulties to be able to avoid having to look at ingredients of a ton of your products by naming at least 1 of them more accurately: The Chunky Beef also has Chicken and should indicate both on the label. Thank you!

    P.S. My dog is extremely picky: He needs vegetables and I guess fruit too, but will try spitting out or circumventing anything that doesn't smell like meat. Therefore I'm asking that the APPEARANCE of the food rolls to be akin to just meat.

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    Response from Freshpet

    Hello Nicole, we sent you a private message to address your questions. We apologize for the mix-up. Regards, Genevieve-Consumer Care Team

    Verified purchase

    Reviewed Nov. 23, 2020

    I don't usually give reviews but I felt compelled to on this product "Freshpet". I have tried for over a year, trying to find a dog food that my Cocker Spaniel would eat. Forget any dry food. You name it, I tried it. Since finding Freshpet, my dog finally is getting the nutrition he needs, and I add, simply. He also shows more fitness and his eye tears have become way less. All I can say is finally....Thank you Freshpet with coming up with a novel idea.

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    Response from Freshpet

    Hello Charles! It is truly rewarding when our pet parents feel so strongly about our brands. Praise such as yours is most welcome and greatly appreciated. We highly value your patronage and hope your furbaby continues to enjoy Freshpet. Have a wonderful day! Genevieve-Consumer Care Team