Freshpet Reviews

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About Freshpet

Freshpet is an all-natural fresh pet food company that uses whole ingredients and no preservatives. With special diet options and real meat ingredients like poultry and beef, Freshpet prioritizes the quality and freshness of your pet’s food.

Pros
  • Multiple pet food products
  • Appetizing recipes
  • Fresh, natural ingredients
  • Ethical protein sources available
Cons
  • Short shelf life
  • Can be pricey

Freshpet Reviews

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    1 featured review
    How do I know I can trust these reviews about Freshpet?
    • 4,711,117 reviews on ConsumerAffairs are verified.
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    Page 2 Reviews 10 - 40
    Verified purchase

    Reviewed Feb. 28, 2025

    I am heartbroken to share my experience with Freshpet dog food. In July 2024, my beloved dog, Lilly, developed severe symptoms after eating this food—vomiting, diarrhea, and a lot of blood in her stool. Tragically, she passed away the next day. My second dog, who was five pounds heavier, also experienced the same symptoms but thankfully survived.

    At the time, I thought it might have been a bad batch. Recently, I decided to give Freshpet another try and purchased it from Costco for our newly rescued dog. To my horror, my dogs again developed severe diarrhea with blood in their stool. As soon as I stopped feeding them Freshpet, they began recovering. I can’t ignore the pattern here. This food has now made multiple dogs in my household dangerously sick, and I am devastated that I ever gave it a second chance. If you love your pets, please think twice before feeding them Freshpet. I wouldn’t want anyone else to go through what we did with Lilly. Please be cautious—our pets’ lives depend on the food we choose for them.

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    Freshpet
    Response from Freshpet

    Hi Lyn, we are deeply sorry to hear about the passing of your dog, and we can only imagine how difficult this time must be for you. Please know that we are sending you lots of Freshpet love. We also regret learning about your experience with one of our recipes and hope your pup is feeling better. The health of pets is something we take very seriously, and we're concerned about what you've shared with us. To better understand your pet’s experience, we’d be happy to arrange a conversation with a member of our Veterinarian Team. They can also consult with your veterinarian if necessary. Please let us know if you'd like to speak with our team, and we look forward to hearing from you soon. -Jillian

    Reviewed Feb. 26, 2025

    My dog has been eating this food for about a year! She loved the food and would cry for us to feed her. In the last two weeks she would not want to eat it. After finally eating it she would pace around the room and whine. She started having loose stools and stomach pain and would want to go out during the night. I don’t know if it wasn’t refrigerated right by the store or if it was a bad batch. She is 13 and will not be eating this anymore.

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    Freshpet
    Response from Freshpet

    Hi Janet, we’re truly sorry to hear about your experience with one of our recipes, and we hope your pup is feeling better. The health of our pets is incredibly important to us, and we’re concerned by what you’ve shared. To assist you further, we can arrange a conversation with a member of our veterinarian team who can gain a deeper understanding of your dog’s experience and consult with your veterinarian if needed. Please let us know if you’d like to speak with our veterinarian team. We look forward to hearing from you soon. -Jillian

    Staff

    Reviewed Feb. 11, 2025

    I bought Freshpet food from my local store. My 10 1/2 yr old dog finished one bag and started on her second bag. Visited the Vet yesterday due to a seizure. And her cholesterol went up. I was advised to stop feeding her Freshpet. My dog has never had a seizure before. She also started acting wild and going crazy.

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    Freshpet
    Response from Freshpet

    Hi Sharon, thank you for reaching out. We're truly sorry to hear about your pup's experience. We’ve requested additional information from you, please check your inbox for our follow-up. -Jillian

    Reviewed Feb. 8, 2025

    I was feeding both my dogs Freshpet for over a year. It made my dog incredibly sick bloody diarrhea. It was so bad he died within hours. I didn’t think it was the food until the next week my other dog got sick and wouldn’t eat the food. Same symptoms blood in stool. I stopped using the food and fed him chicken for a few days and he got better immediately. I think the batch I had was bad or something. Losing my dog was devastating.

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    Freshpet
    Response from Freshpet

    Hi Sibbonai, we're deeply sorry to hear about the loss of any beloved pups. We are pet parents also and our pets are truly cherished members of our families. We can only imagine the pain of losing your dog. We take the responsibility of feeding over 20 million dogs in the last two decades very seriously and want to learn more about what has happened. We'd like to arrange a conversation with one of our veterinarians, who can also consult with your own vet. We have reached out privately to better assist. We look forward to hearing from you soon. -Angie

    Reviewed Oct. 13, 2024

    To ease the cost of feeding 100% raw dog food for my two Rhodesian's, I feed Freshpet beef rolls about 30% of their meals. I don't mix w/ raw but will do a day or two of just Freshpet. My pups eat anything but the main thing is their poop is just as firm.

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    Customer ServiceStaff

    Reviewed Sept. 22, 2024

    I have stopped buying Fresh Pet and will never go back to it. I fed it to my cats for about 2 years, but 2 critical things have changed my mind about this stuff:

    1) I used both the log form and the bagged pellet form. About a month ago my cats starting eating less of it. Then I started noticing mold in the bagged pellets (still well before their expiry date). At first I wondered if my fridge wasn't working properly. Then I went to the grocery store where I buy it and all of the bagged pellets in the Fresh Pet fridge had mold all through them! I tried to contact the company online, but they use this useless AI robot and nobody ever gets back to you. (Strike 2 for terrible customer service.)

    2) Then one of 2 our cats started acting VERY aggressively towards our other cat. He used to be a meanie on occasion, but this time he was attacking her repeatedly such that we had to keep them in separate rooms when we weren't home to break up the fights. The attacks felt constant - we would break it up and he would be back attacking her 5 or 10 minutes later. It was heart-breaking, but had to start talking about rehoming him. It was at this point that I discovered the mold and switched them to a raw freeze dried food. The meanie cat was so excited and started eating more than usual. And the amazing thing is that he IMMEDIATELY stopped attacking her. It was like a switch flipped. I can't say for sure what exactly that food was doing to him, but I can tell you that I'm thrilled to have my sweet boy back and to know he's now healthy and they are both much happier.

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    Reviewed July 5, 2024

    After a year of feeding my older chihuahua Pet Fresh small dog logs, we are now experiencing the same as I have read other dogs are having in this string of reviews. The logs are different, mushy and even slimy. No longer firm and some are even grainy. And, today my dog has some of the same symptoms, diarrhea and vomiting reported by others in these reviews. Still too early to know if the food caused it, but he refuses to eat it now. Vet appointment scheduled. Have the logs changed in 2024?

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    Reviewed June 5, 2024

    My pug has eaten Freshpet his entire life. The last few months the chicken log rolls and the DogJoy chicken treats looked different and smelled awful. One of the chicken log rolls in the fridge blew up like a balloon and the others were slimy. The DogJoy treats were a darker almost brown and also had air in the package. Neither the food or treats were past expiration date. My dog had serious diarrhea and was vomitting. The only thing that helped my dog get over the diarrhea and vomiting was when the vet prescribed meds for salmonella. I contacted FreshPet by email and they asked for codes. I gave them pics of some I had not thrown away. They sent me coupons for more food. No thank you.

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    Freshpet
    Response from Freshpet

    Hi Lonni, thank you for taking time to leave us this review. We understand your concerns regarding the quality you received from Freshpet and we want to assure you we take this matter very seriously. Please know, we are fully committed to upholding the highest standards of quality and safety in our products. Your feedback plays a vital role in helping us achieve this goal, and we appreciate you coming to us with this important matter. The information you provided has been shared with our Quality Assurance Team. -Angie

    Reviewed March 26, 2024

    I have my dogs’ food on auto ship and we needed to get something to cover 1-2 days before their food would arrive. I wish I had made the drive to PetSmart to pick up a bag of their regular food. My husband and I were at the grocery store shopping for us and we came across Freshpet. We both looked it over and decided it would be a nice treat for our boys for 1-2 days. NO!!!! 2 of our dogs became sick almost immediately. Our 3rd became sick the next day. All 3 of our dogs are vomiting, have diarrhea, awful gas, and are lethargic. Our boys are high energy so this is completely out of character for all of them. DO NOT FEED YOUR DOGS FRESHPET!

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    Verified purchase
    PriceStaff

    Reviewed Jan. 10, 2024

    This is the only dog food my Beagle will eat. She loves the chicken logs. I love the fact that it's healthy. Sure do wish you had coupons though. They would help with affording the cost monthly. She also likes the treats that Freshpet makes. But we cannot always get them due to the high price.

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    Verified purchase

    Reviewed Jan. 8, 2024

    Just wish you guys made more cat food varieties. We used to buy Freshpet for our doggie, but she has passed away recently after 14.5 wonderful years. I'm convinced freshpet is what extended her life after surgery five years prior. Now we have taken in a kitty who showed up at our door, and I would love to feed her freshpet but have a hard time finding it.

    Best Regards,

    Jodi H

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    Verified purchase
    Price

    Reviewed Jan. 8, 2024

    My dog eats Freshpet every day and he loves it! I have a German shepherd so he eats a lot but he loves his freshpet. He will eat it and then eat some of his dry kibble and he is satisfied. Buy this stuff weekly! It's a little on the expensive side but since he loves it, we continue to purchase it.

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    Verified purchase
    Staff

    Reviewed Jan. 7, 2024

    We love the food as it has helped us solve our cat's allergy issue. He used to cough every night no matter what food we used. By working with the Vet, we figured it was some allergy from a preservative. (Hard to narrow down). My one issue with Freshpet is that it's incredibly hard to find the cat food in stock at stores. We end up going to the only 3 or 4 stores in our area that usually have it and often times they are out. Tons of dog food, but we rarely any cat food. Idk if it's a supplier issue or store issue, but please figure it out. In December, we couldn't find any, so we had to use another "natural" brand and his cough came back.

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    Freshpet
    Response from Freshpet

    We do apologize that you have not been able to find your cat’s favorite recipe in stock at your local retailers. We certainly value your patience and loyalty as our teams continue working diligently to fully replenish our fridges. -Angie

    Verified purchase

    Reviewed Jan. 7, 2024

    My dachshunds eat fresh eat Freshpet daily. Bugsey is 16, Marcus is 16, Trixie is 2yrs old. Toobe is 1yr. They are very healthy and active. They have eaten Freshpet since we rescued them. The two 16 year olds were adopted over 10 years ago. The 2 year old was adopted when she was six months old. The one year old was adopted at six months as well. They eat Freshpet in the morning as well as the evening.

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    Reviewed Jan. 6, 2024

    The good news is that our dog likes your food. The bad news is that she has gotten sick twice now after eating it. I fed her Freshpet mixed with Pro Plan kibble at 5pm on 1/5/2024. This morning (1/6/2024) she threw up at least 10 times with blood, and she is lethargic and cold. We called our vet and we were told no more food today and to observe her, if vomiting continues then bring her to emergency, and tomorrow start a chicken/rice diet. Her abdomen is sore and she is uncomfortable. During our in-home investigation I smelled the Fresh Pet and it was sour smelling, just 6 days after opening. No other conditions with her environment or feeding routine has changed.

    The first time she got sick (about 2 months ago) was partially my fault because I didn't know it had to be consumed within 7 days of opening. Since then, I write the open date on the bag and make sure to use or discard by 7 days. I like the concept of your food, but it appears that keeping it fresh and bacteria free is an issue. I store the Fresh Pet in the fridge and take it out for just a few minutes to feed and then immediately back in the fridge. The food is Home Cooked Chicken Recipe, Shredded.

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    Freshpet
    Response from Freshpet

    We are sorry to hear of your dog's experience. Please give our Consumer Care team a call:1-866-789-3737 to share some additional information. Without knowing the product codes or details, it is difficult to understand why your dog was not feeling well. We can have you speak with a member of our Veterinarian Team so they can get a better understanding of your dog’s experience and can also speak to your Veterinarian. -Angie

    Verified purchase
    Staff

    Reviewed Jan. 6, 2024

    My dog, which is a Corgi, absolutely loves his Freshpet! When I first adopted him, he had skin issues caused by his diet, which have all cleared up now. His breath even smells better too! He gets so excited for his meal times and will definitely be a Freshpet doggo for life!

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    Verified purchase

    Reviewed Jan. 6, 2024

    Our pup Molly Mae loves her Freshpet. She even recognizes the bag when it’s brought in the house. When we open the fridge, she will point it out to us by tapping it with her nose. Once hearing how well Molly likes it, my mom purchased some for her pup too.

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    Reviewed Jan. 6, 2024

    I have bought the Freshpet food log rolls for dogs since my Shih Tzu came home to me at eight weeks old. I also have another terrier dog who is around 14 pounds, they each have the meal every day 2 to 3 times a day however, in the last three weeks my Shih Tzu and terrier started having terrible seizures. I noticed it change in their behavior, but I did not associate with the food until my Shih Tzu was diagnosed with pancreatitis. This prompted me to take him to the vet. I am awaiting the bloodwork results. However, in the last three days I discontinued feeding my dogs Freshpet and moved to his science diet and since then neither of my dogs has experienced seizures at night since... I don't know if the store I was purchasing it from has poor refrigeration, or what, but whatever the case may be, I will no longer be buying Freshpet!

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    Freshpet
    Response from Freshpet

    We are sorry to hear of your dog's experience. Please give our Consumer Care team a call:1-866-789-3737 to share some additional information. Without knowing the product codes or any medical history, it is difficult to understand why your dog was having these issues. We can have you speak with a member of our Veterinarian Team so they can get a better understanding of your dog’s experience and can also speak to your veterinarian. -Angie

    Verified purchase

    Reviewed Jan. 6, 2024

    I was having trouble with Jackie eating her food. A friend recommended Freshpet, so we gave it a try. I buy it at Target, the Home Cooked Chicken and Vegetable Recipe with Cranberries. Every bite is gone every single time, she’s maintaining her 12 pound weight every time I weigh her. It’s phenomenal, really! And it’s like people food too. :)

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    Verified purchase
    Staff

    Reviewed Jan. 6, 2024

    My dog does not like the food. She will eats once a day because she seems starving. I tried the parm cheese. She does not like it. She will eat the beef over the pork but not constantly. I don't know what else to say. Perhaps she is just picky. I've added water snacks and even fresh chicken. She will eat the chicken but not the food.

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    Freshpet
    Response from Freshpet

    We are sorry to hear that your dogs did not like the taste of our Freshpet Recipe. We have several recipes with different proteins that may be a better fit for your dogs. Feel free to visit our website for our other recipes. https://freshpet.com/ -Angie

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 6, 2024

    Our dog loves Freshpet. We purchase the beef and bison to avoid chicken which my dog has an allergy to. He comes and gets us when it is meal time because he loves it that much. Highly recommend. Only complaint is I have to go to an eat store to purchase. The grocery stores only carry ones with chicken.

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    Verified purchase

    Reviewed Jan. 6, 2024

    We’ve been purchasing the Deli Fresh chicken recipe from Costco. Our dog loves it, but we also have a new pup who’s allergic to chicken. Do you think Costco can offer a non-chicken meal? We did buy him your Puppy roll, but stores don’t seem to carry that on a consistent basis.

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    Verified purchase
    Staff

    Reviewed Jan. 5, 2024

    My pups loves FreshPet. I sit for friends' dogs and the doggie parents tell me they changed their dog over and they always eat it!! I tell them all that picky, eaters love, freshpet!! FreshPet is easy to serve and they love it!! I would have never thought that all dogs would love this wonderful food!

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    Verified purchase

    Reviewed Jan. 5, 2024

    I am so very pleased with FreshPet! It literally the only food Pepper will eat. Love your commercials too.☺️ I have tried multiple types of food from dry to wet. He just won't eat them. The chicken in the tube is his favorite. If you could add cranberries to the tube would be awesome!

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    Verified purchase

    Reviewed Jan. 5, 2024

    My fur baby Dolly is a rescue from Mexico. Mix. Really loves your food. I wish it was found in more stores as I have to drive 30 minutes to get it and sometimes it is out of stock. I wish I could buy it in my town. We live in a small town on Vancouver island British Columbia.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 5, 2024

    My fur son absolutely loves it and gets so excited at meal time. He used to eat Purina Pro kibble. He was pretty satisfied with it but at times would not eat it. The Freshpet chicken or beef he has never walked away from. My only “complaint” is that I cannot find the beef in a large bag so end up buying the tube and cutting it up myself.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 5, 2024

    We switched our furbaby, Justice to Freshpet about a year ago. He LOVES it!!! One tube tends to last a little over one week. I have noticed his weight drop since starting Fresh Pet. We started on the bags that look liked shaved food, but I feel as though it went very very fast. We decided to switch to the roll and that lasts a bit longer. Thank you for this terrific product!

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    Verified purchase

    Reviewed Jan. 5, 2024

    I switched my dogs to this food about a year ago and before they were eating this food, they had tummy issues and loose stools but now they are so much better and it has even helped with their skin! I recommend this food to all of my friends and family as well, and some of them have switched their animals to it.

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    Verified purchase

    Reviewed Jan. 5, 2024

    We use Fresh from the Kitchen and wish it had some extra flavorings such as more types of vegetables and another flavor to go along with the chicken. She is now getting tired of it and we have to add pumpkin and string beans. Otherwise it is a great food. So much better than kibble or canned.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 5, 2024

    Our 10 year old female Beagle likes Freshpet mixed with her kibble. Literally gets very excited at feeding time. She's lost a little weight, looks great and has lots of energy. We're happy we added Freshpet to her diet.

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    Freshpet Company Information

    Company Name:
    Freshpet
    Website:
    freshpet.com