Chewy.com Reviews

I received an order as a gift from my sister. Evanger's Beef canned food along with dry. The cans were smashed. This is the main reason I canceled my auto ship. I Love chewy but just not worth the trouble. Every order always the same.

I placed 4 orders in 2 days. I am a few hours from Reno and the first 3 orders I got within 1 or 2 days. The other order (same items ordered) I got an email saying would be 8 days?! Looked up tracking and they sent it from FLORIDA, when I called the lady from customer service even said that was wrong. Only offer to resend from Reno, nothing for inconvenience- will buy elsewhere.

I'd love to leave a glowing review of Chewy, but today I cannot. From pharmacy "techs" who can't even pronounce the medication, to promises that the medication WILL be overnighted. I was promised that the ** would be overnighted, arriving today. Here we are, 8:20 p.m. and I'm now told that the medication is STILL "being prepared for shipment and will be shipped out on Monday." That means it will be here by Wednesday. How is that overnighted? Their empty apologies and "understanding" of my frustration don't hold water. Wednesday arrival is nowhere near overnighted to arrive today, Saturday. Chewy, do better.

I’m super disappointed with Chewy.com. I live in Alaska and they don’t ship us. It’s a little baffling since we receive mail via USPS, UPS, and FedEx and I’m willing to pay for shipping. Nevertheless, this is the case with some companies so in these cases I ship to my freight forward in Seattle and pay their charge to barge the goods to me. What’s very frustrating about Chewy is that they refuse to do that without any good explanation. In twelve years of living in Alaska, I’ve never had this happen. I wasted hours researching and putting an order together for our turtle only to be denied it being shipped to Seattle.

Chewy told me they needed a new prescription for my dog's medication. I opted to get from vet instead. Chewy kept trying and continues to try and take money out to the point I had to cancel my card even after I told them, turned off auto, etc.... Scam.

I know we ALL deal with a LOT of companies in our daily lives but I have GOT to let you all know about dealing with Chewy. I ordered Drake a pet ramp from them about 3 weeks ago, to help him get into the back of our Ford Escape. Of course his liver disease started to overwhelm him and he passed away. So I called and told a WONDERFUL young lady named Dailyn at Chewy, to see if I could return the pet ramp. I think she was crying before we got 15 seconds into the conversation. She had to be one of the SWEETEST people I have dealt with during this time. She not only said she would give me credit for the purchase, she said just donate the ramp to Animal Services, which I DEFINITELY will be doing, in her honor.

I used Chewy for products and prescriptions for years. I was NEVER disappointed or dissatisfied with the product or customer service. I received what I ordered, for a reasonable price, on time and usually free delivery. Autoship was easy to use. When my dog died this week, I called to cancel her prescriptions and received the absolutely most compassionate, consoling conversation with Lisa. She listened as I cried and talked about my sweet dog. Wait, there's more...the next day I received a bouquet of flowers from Chewy with condolences from Lisa and the staff. Now THAT'S customer service.

I am blown away by Chewy’s customer service. Upon the passing of my beloved cat Muenster they refunded me for two bags of kidney-specific food, one bag which was opened. They didn’t require me to send the unopened bag back and to my surprise they even sent me a bouquet of flowers upon hearing my cat had passed. I am shocked with happiness and love, and a restored faith in good businesses in this country who actually care about their customers. I am a forever customer of theirs!!!

I recently started ordering from Chewy and the product selection and reviews of the products were very helpful! The site is user friendly, and delivery was fast! I will definitely be using Chewy again.

For a company everyone raves about, they’re beyond terrible. They have not gotten one of my orders correct. Thought if I took a break from ordering and went back they’d have mastered the first grade level task of matching items to package slip but that is still too challenging for them. No one has time to sit and hold their hands while they package items. Chewy, get your act together and stop being so disappointing.

Most amazing customer service! They are a caring company. I lost my kitty and when I asked to return her food that I had just received they refunded the money and told me to donate the food. The next day they sent me flowers and a card for my loss.

Chewy I find is a whole lot different than when first came on the scene when their prices were pretty good. Now that they have grown and made a name for themselves. I find it cheaper just in the can dog food dept. @ my local Food City by 12 dollars and that includes the cost to ship. I think I will buy at my grocery store and put the savings towards my next vet. bill.

I received my first ever Chewy shipment, to find both product boxes had been opened prior to shipping and one had the individual wet cat food had exploded all over shipping box. I called Chewy and rep said they would send replacements and either throw out or donate damaged food. While on the phone with rep, I received an email with a return shipping label. I asked Chewy rep and she said to disregard it. I threw out bad cat food and waited for replacements that never came. A week later I made 2nd phone call, different Chewy rep said she would escalate to her team lead. Never heard from team lead.

When placing an order without telling Chewy who I am I get free shipping. When I log into my long term account there's a $495 shipping charge under $49.... My order was $1.02 short. And companies wonder why Amazon is taking their business. Guess I'll order from Amazon and get that Free shipping.

No questions asked, even if it is my mistake they assist and resolve asap. Each interaction seems to be with a human. Whether it is or not I don't care because I am never struggling to figure out how to get any help with questions or a problem I caused. Product availability and variety is awesome. Delivery time is good enough. Subscription is very easy to start, stop or change. Prices are always fair or better than fair. I love this company and wish them well so I support them any chance I get.

On June 20th, I had an interview with Whitney **. Super sweet but she was 15 minutes late to the interview and told me she had something going on with a work phone so she called me privately on your personal phone. At the end of the interview she gave me a verbal offer letter. She said I should received a email with the offer letter and a text with the scheduled availability because I wanted to start in July and she said, "I can see what we have available." But the start date would be in August and I said that okay. I decided to wait a day to see maybe she forgot.

I ordered a time sensitive dog product. Meaning I need it now kinda thing. My package was not delivered, they resent it out and delivered it again to the wrong address. So the chewy mgr sent it to Walgreens 2 towns over from me. I get notification of item delivered to Walgreens says I have 5 days to pickup. I can't make it until the 4th day. Taking off work, driving an hour for Walgreens to tell me they didn't have the package. The Walgreens teller, never seen my package, I don't think it was ever sent.

Just letting people know that this company has changed their policy and is no longer donating to rescues. Personally I have discontinued my account because of this policy change. Any company that deals with animals on the scale this company does and discontinued such an important and needed effort to help our rescues is abominable. Please email corporate and complain, let them know this is not ok please.

Chewy is honestly the best company out there. From having all the products I need, to sending birthday cards and condolences for lost pets, they absolutely get it. Thank you for everything! You will forever be our go-to for my furbabies!!

Chewy.com is an amazing company! Not only can I have my cats' food delivered to my home on a schedule that is convenient for me, they also deliver litter and necessary grooming supplies! Such a time saver - THANK YOU CHEWY.COM!!!

I just wanted to let everyone know how amazing the customer service is at Chewy. My dog Frankie was very sick with heart disease for years and they were always so prompt with all his medication deliveries. On the off occasion where there was a hold up, they went above and beyond to expedite shipping so he wouldn’t miss a dose.

I was Chewy's biggest fan girl until the death of my sweet kitty 3 weeks ago. I had been consistently placed 1-2 orders/month with Chewy for the past 5+ years but was no longer an auto-ship customer the past couple years as my kitty was geriatric and not consistent in what and how much she ate. Nonetheless, I regularly placed monthly orders amounting to $100+.

Great customer service! Excellent company. I have ordered many items over the years and have never been disappointed. They have a wide selection of pet supplies, food, treats, elevated pet beds. My girls love seeing the Chewy.com box. The Chewy commercials are hilarious too!

Great place to get your pet's supplies! When my cat passed away there was no problem to return items and they said you can donate all the items no need to return anything. Also send me condolences flowers.

I cannot say enough about this company. Not only do they have everything I ever need for my 2 Yorkies but the quality, ease of ordering and delivery, customer service are second to none. Amazing company. I do not shop anywhere else and I never will. Chewy genuinely cares about their customers but more importantly they care about animals. If you have not shopped with Chewy I highly recommend you do. I can guarantee you will never go anywhere else!

My friend had to euthanize her dog last Tues and Chewy sent her a bouquet of flowers with their condolences. I personally think that's exceptional customer service. I've always had the best customer service experiences with Chewy.

Awful company to work with. Tried to purchase Bravecto from them, they required a prescription for something you buy anywhere in the world without a prescription. A friend of mine brought for me from Mexico, a 6 months supply for much cheaper. What a joke this company is!!

I have been using Chewy for all of my dog's needs. She was 18 years old when she passed. She had arthritis among other things. I used Chewy for all of her prescription meds, her special dog food, and her treats. When I had to call or chat with customer service everyone was very nice and understanding and the problem was fixed immediately to satisfy me. My dog passed away and I received a basket of flowers delivered to my door. I was so surprised. I haven't ever had a bad experience with this company.

I have loved my experience with Chewy, I use it for everything with my dog. They process his prescriptions, contact my vet, send me his food and poop bags with autoshipments and their delivery time is fast. I have made some mistakes with ordering things before and Chewy has 24/7 online assistance and they have always refunded me 100% if there is ever an issue.

I placed an order for Chewy for my dog. The next day it ended up I had to put my dog down as the vet found a mass in his stomach and bloodwork came back bad. I called Chewy to try and stop the order. It had already been sent but the customer service person was so nice and said I could donate the contents and credited my account for the amount due. The next day I had flowers at my front door from them. What Company does that??? Truly amazing!!! I still use them for my cat. They have always been right by me.

I spent 30 minutes getting the items ordered and then it wants me to sign in. I sign in says passwords wrong. It does this every time I place an order. I write down the passwords so I know they are accurate. Then I go back in and all my items are gone. If I didn't have to use this company I wouldn't. I use Amazon as much easier to use. I don't recommend this company if you can get the items elsewhere.

I received a birthday card stating I would be able to get a 20% discount on treats, but was not informed I had to go to the birthday section of Chewy which does not have any of my regular treats or anything I want. I also received three other promo codes of which they will not honor because they only accept one promo code, so I feel that everything is misleading and will not be using chewy in the future. I tried contacting them and they were of no help.

My vet sent in a script for ** for my sick cat. Chewy sat on it for two days, and when I called they said there was an issue with the instructions which clearly was on the script, because I have a copy. Then they tried to back pedal on everything. Will never use them again.

They ripped me off. I had a refund of 59.40 due and I got 20 of it back and they won't give the rest. They got me a supervisor but that person wouldn't help either and they said nothing could be done about it.

The best customer service experience I’ve ever had. To feel so heard and providing such an individualized response. I’m so grateful for Chewy. We reached out regarding dog food that was unopened because our dog had passed away. Not only did you issue a full refund you asked that we donate the food to animals in need. We were blown away. Then today we came home to flowers and a card with condolences from the Chewy family. This really touched our hearts. Thank you. Also we’ve been a long time customer with subscription on dog food. We’ve never had a late order or wrong items sent. Always consistent and always on time.

We ordered a heated blanket for my cat that was in her last stages. She passed away before we received the package so we started the return process. The representative was so sweet, refunding the item, and letting us keep it to donate it to local shelter. A few days later, we received flowers and a letter FROM Chewy expressing their condolences for our loss. What an amazing company. We order from them all the time for our other cat.

Ordering was easy. Shipping not so much. My food was delayed because of the holiday even though shipping was set for the day after the holiday. Food was a week late. Called to check my order and for my inconvenience and was told I would get a 30$ credit. Then 30 turned to 25$ credit which I was ok with. It's been over a week and I still have yet to receive my credit.

I have been using this company for years now. Customer service is amazing! They have great promotional deals every few months that I definitely hit up! Return policy is out of this world, a year on pet products! I feel confident buying from them knowing that if there is an issue, they have my back.

I just want to thank Chewy’s staff for the lovely painted rock with my very loved dogs name on it, and thoughtful card. I had to call in to cancel my dogs AutoShip, because I was having to put her down at the end of the week. Naturally I was very upset and crying and the customer service rep was so wonderful and she got that canceled. Much to my surprise I received in the mail, a commemorative rock with my dog's name on it and a lovely card and it made me so happy. I have placed it on my nightstand. What a wonderful gesture to a grieving pet parent.

This was a difficult call to make - - we lost Daisy to a heart condition so I had to change some autoship orders. The call went as well as you could expect... I was totally shocked when 2 days later I received a very nice flower bouquet from Chewy!! Our private veterinarian didn't even send a card. THANK YOU CHEWY - 10 STARS.

I wish I could leave more than 5 stars!!! I have been in customer service for over 35 years, and I have NEVER given or had a level of customer service like I have received from Chewy.com! When my pet recently passed, not only did they offer me support, they sent me roses!!! They actually sent me roses!!!! I am literally crying while typing this! I always send my clients a card or something, and I always try to be there for them. And, I can only hope that I give them the same lovely feeling that I have right now!!! In this current world, where we think that no one gives great customer service anymore, I want to say that Chewy does it! They nailed it! They earned a customer for life!!!!

We are traveling in an RV and needed meds for our dog before we moved to a new campground. Chewy received my order Monday morning, contacted my vet, and the order was delivered to my campground Tuesday afternoon. Thanks!

After reading back and forth reviews.. I took the dive and ordered 3 bags of bird seed. Could not be more happy!!!! Came the very next day. Seed was on sale as well. Would definitely recommend this company. I would add my receipt for a verified review however I did not keep it.

Chewy is, hands down, the best company I have ever dealt with! Their customer service is absolutely outstanding. Every time I've had an issue, they've handled it with the utmost professionalism and care. What sets them apart is their genuine commitment to listening to their customers. They don't just hear you; they actually listen and take action to ensure you're satisfied. It's refreshing to deal with a company that values its customers so much and goes above and beyond to provide top-notch service. Whether it's a simple question or a complex problem, you can always count on Chewy to respond promptly and effectively. They have earned my trust and loyalty, and I cannot recommend them highly enough!

I've been going through Chewy for a couple years now for my dog's medicine. My Foxy girl recently passed away and I had to cancel her future orders. Today in the mail I received a beautiful hand-painted rock with her name on it and a heartfelt handwritten card. ♥️ Thank you!! What an amazing company! Truly are awesome!

Updated on 07/16/2024: While I had reached out to Chewy's customer support prior to leaving reviews, I was told inaccurate information. A person higher up at Chewy contacted me and told me that the autoship guarantees that they will set aside my order even if it says out of stock. It was a misunderstanding due to miscommunication.

Chewy Customer Service used to be great. If your pet had tummy issues with food they would immediately credit your credit card. Now they won’t do that. I am being sent a box to return an open and used bag of dry dog food via FedEx to return the unused food by the same shipper. Does that make any sense to you? What a waste of money. Customer Service is terrible. They don’t listen to your concerns or questions. No more Chewy for me.

This company is so incompetent it's not even funny. I ordered my dog's eye medication July 5th. I got a call that afternoon needing to verify billing address. So I did. Now today is July 6th, and I am currently on hold with them as they have called me 4 times today to verify it again. In the meantime, my dog is not getting his much needed medication. They can not get anything right. I do not recommend Chewy.com at all. They don't care about the being of our furbabies.

Chewy is an excellent company. They have a nice selection of products, have speedy delivery service and excellent customer service. I bought food, snacks, doggy beds, toys, crate, clothes, and prescriptions from Chewy for the last 4 years. I rate them higher than any other pet company I have ever bought from. They make getting my dog’s prescriptions so easy. They ship so fast that it saves me so much time not going to the pet store. If there is ever anything wrong with an order they fix it right away and refund me (Mistakes are rare and usually mine). They have chat and phone assistance available all the time unlike so many companies. Excellent company overall.

Customer service does not about destroyed packages, they are not the cheapest and they don't care if packages are on time. I have been a customer years and in all honesty it is better to shop around..

We recently lost our 17 yr old little dog Queenie. We called Chewy about the unopened auto ship order we had recently received. They informed us that we would receive a full credit of $142 and recommended that we donate the food to our vet. We thought WOW! BUT WAIT! We had a beach trip already planned and the next day we left for 4 days. SURPRISE. When we returned we found a beautiful vase of flowers and a sympathy card for Queenie waiting on the counter. Thankfully our neighbor was able to be there when they arrived. It was so incredibly nice and meant SOOOOO much to my wife and I. CHEWY IS THE BEST!!!!

Chewy is a great company and I have enjoyed doing business with them since 2020 when the covid pandemic started but the use FedEx for shipping and my shipments have been lost, stolen, and left places they should not have been. After dealing with the incompetence of FedEx for the years I have been with Chewy I have had enough and am suspending my auto shipments and will no longer be ordering from Chewy. What a waste! A good customer service oriented company losing business because of a terrible company like FedEx. Chewy, please wake up and use UPS or a better business for shipping, not an incompetent company like Fedex.

I am really impressed with the service that I have been getting from Chewy.com. I have used them for over 2 1/2 years as my cat had prescription canned and dry food. I notified them that my cat passed away and they not only gave me credit for the food that I had ordered, but instead of returning it encouraged me to donate it to a cat shelter. They also sent me flowers as condolences for my cat's passing. Please use Chewy as they were fantastic company!

Not overly impressed. First time ordering from this site. Was told 1/2 day delivery. Did call customer service. They were really pleasant but the delivery company they use marked it as tried to deliver at 5 am in the morning. Lol. Don’t Happen. Called again. Customer service did refund my money but as I’m checking again they haven’t even moved the product. Lol. I did get my money back but will never ever ever order from them again as my do did need what I order. Horrible service.

Hello. I had a terrible experience with Chewy.com recently. After my priority mail took five days to get there (which was not their fault obviously) I reached out to them on the Friday that they got the script, explaining that I really needed the medicine as quickly as possible (because my dog leaks urine if she misses it) and that if they could process it and overnight if that would be great. The first person I spoke to apologized and said that would be no problem, said she made some notes on the account and that I would get an email when it was shipped.

I love Chewy. My AutoShip for Haley‘s prescription didn’t come last week. I was so caught up in work that I didn’t realize it was late until I ran out of her meds today. I called Chewy and not only did she take the shipping charge off she gave me another discount plus she reminded me I had a $30 gift card which she also applied. Anyway, it all brought Haley‘s $50 prescription down to $16. That’s why I keep ordering my pets’ food, medicine and other needs from Chewy. They are awesome!

I can't for the life of me figure out where the bad reviews are coming from. I have been a customer with Chewy for years and their product selection and customer service are better than any online store I have ever ordered from. I realized yesterday I forgot to order cat food and placed an order yesterday afternoon. A few minutes ago I got an email that the order was delivered. You can't get any better than that!!!!

Chewy is the most horrible service. Every time I order, my package is “lost”. It says it's delivered, and it's nowhere to be found… Keep in mind, I live in an apartment where packages are delivered INSIDE, so I know they are not stolen after delivery. Chewy has never compensated me. I get another delivery and that’s delayed too! Not even a treat for my baby. All I get is “I understand”.

I have been ordering my cat's prescription food from Chewy for a few years now. Unfortunately this week I had to euthanize my best friend. I called Chewy to cancel my Autoship order. I can not express how amazing the customer service agent was. I wish I knew her name so I can recognize her personally. Not only did she credit my account for the unused food that I donated to a shelter but when I got home last night I had a beautiful flower arrangement waiting for me. This goes way beyond incredible customer service. Thank you Chewy.

Beware of Chewy, we have ordered several treat items and now tick and flee K9 Advantix...these items were delivered with expired expiration dates on them. Some over a year expired. Again this has happened on several orders. The tick k9 is the most recent... Chewy can not get a handle on this issue as they put the blame on warehouse associates. Sorry Chewy that's not good enough. We are done with ordering items from Chewy, so please customers beware of your expiration dates... Never again will I put my pups in a situation where they could get very sick from Chewy products. Not to mention the K9 Advantix...for ticks.

I have used Chewy for several years and have never had one issue. Many prescriptions, where they called specified vets, saving me additional time. Love their prices and shipping is usually fast and timely. Recently, my (fur)baby passed and they sent me a heart-felt card/gift. Get that from another company!

Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL.

My cat was having urinary issues and I ordered prescription food through Chewy to help with blockages. Unfortunately, the issues were too extensive, and he passed before the food could arrive. I chatted with a representative who handled the food return quickly and compassionately. Despite the circumstances, it was a pleasant experience. Today my wife came home and announced I had flowers delivered. Figuring it was a mistake, so I opened the card. Chewy sent flowers and a handwritten note of condolences for my loss. Above and beyond what I would expect from a company anymore, and the reason I will always recommend Chewy for you pet needs.

Today I had the most wonderful experience with customer service. Nancy helped me when I didn’t receive an item in my delivery. She was very sweet, apologetic, and fixed my order. She also took the time to ask about my pup and help me set up her profile! She is exactly the kind of people you hope to talk to. I am very grateful for the experience and ambition to correct things. Definitely hope that if I ever have to call customer service Nancy is at the end of the call!

I called Chewy today and spoke to the best representative named Sharnetta. I had to order a cancer pill for my beautiful 12 yr old lab. This is a very difficult time. She was so informative, and helped me get the best price! Also, because this is a cancer pill, she really helped me as they are very expensive at other places. She was very sympathetic and being in the customer service field as well. I wanted to give her kudos to an amazing rep!

TERRIBLE SERVICE. I just deleted my account with Chewy because of its unreasonable staff. I mailed in a 12-month prescription and was only given a 6-month supply because I opted in for the 6-month auto-ship. I have contacted them several times and they have said I only had a 6-month supply on file, but I checked with the vet and it showed a 12-month supply on the original.

Absolutely disgusting company. They're supposed to make shopping for our pets easier, and more convenient. My experience was far from either. I ordered two bags of creature soil for my new tarantula, and they made me call them to give a verification of my shipping information. So I called and provided what they needed, and then I receive an email saying they needed another verification via email. I wound up providing this information four times, and then they still cancelled my order completely. I will NEVER shop with them again, and I highly advise anyone against wasting their time or money on this trash company.

I received two coupons from Chewy in the mail for $20 off my next order of $40 or more; I tried to use the promotional code but the site kept saying my order was not eligible for the purchase. I checked the coupon with the code and my the code was not expired and I was not buying excluded products. So I called; and was advised the agent was getting numerous calls about the codes. I was offered either 10%% off - less than $20; or I could pay the entire amount and be credited $20 - neither were fair options in my opinion and I am feeling a bit scammed.

Chewy has always been amazing, but today, they went above and beyond and helped us immensely! Our monthly supply of cat food arrived today, but it was damaged because the warehouse didn't add any packing paper stuff. There was gravy all over the box and it got all over the floor, so my husband got upset and threw everything in the dumpster. I contacted Chewy about this, and they replaced the whole order! This is amazing because we can't afford to place a new order to buy more food near us. This was unexpected and so helpful! Thank you Chewy!

I will forever purchase any of my pet needs from Chewy.com. I had a medication for my dog that recently passed away on autofill and had to reach out to Chewy to cancel a prescription that was already on its way to me. The individual who responded to my request to cancel was wonderful, empathetic, and caring. Not only was my money refunded, the Chewy agent extremely caring and supportive, but today I received flowers to my door from the Chewy family to mine in support of such a difficult time. Thank you Chewy for loving the ones who love their four legged babies more than they could have ever known.

I have nothing but high praise for all the purchases that I have made with Chewy. I have been using them since 2020. Their customer service is surpassed by no one. The staff is so kind and conciliatory. They have taken care of my girl’s every need with care and love. My little girl went to run on the rainbow bridge on 6/10/24. I sent my auto order back. In exchange, I got a refund and one dozen yellow roses. I have gotten down to 2 cries today until I received the beautiful roses. I will miss all the personal kindness that Chewy employees have shown me. I love each and every one of them. They are all as good as gold.

I ordered an item from Chewy and I entered the wrong address. Even though it was my fault Chewy did more than I ever expected. Resolved my problem in record time! Thank you! The best customer service ever.

I have never heard of a company sending bereavement flowers for pets before! I recently updated my settings to remove one of our pets that had passed. I had hesitated to remove her profile because I felt like I was just deleting her presence forever, however there is an option on the website for a memorial instead of just deleting your pet which I thought was so thoughtful to begin with. I then started a chat with a customer service rep to initiate a return/refund notifying her that I no longer needed that much of our product because one of our kittens had passed away. I came home today to find the sweetest little bouquet with a handwritten sympathy message for the loss of our kitten Dolly! I was in total shock and so impressed by this company. Wow wow wow.... They will definitely have my business for many years to come! Thank you to Olivia and the Chewy team for your compassion and kindness!

Renee J. In pharmacy is very skilled in customer retention & satisfaction. Really cared to get the correct meds and dosages to my Hershee and to be sure that it was Chewy.com in particular that fulfilled those needs.

I have been buying things from Chewy for many years. This last week my little 14-year-old Chihuahua passed away and she was on medication. I notified chewy and within a week I received a beautiful hand, painted rock with her name on it and a beautiful card. Chewy is the best!

I ordered medication for my dog for the first time. The price was substantially less than the vet. It shipped right away. Today I received a get well card with 2 squeaky toys. My dog was excited when he heard the package squeaking. That was such a nice thing for them to do. I get my dog food on auto ship, and they always send the shipping information to let me know it is coming. 6 stars for Chewy!!!

I an email with Cox.net and they no longer are handling email addresses. I needed to switch my account to my gmail.com account. I could not figure out how, so I sent an email to the Chewy.com service dept. They responded the next day and they had made the change. Wow! I was so surprised. I answered back to them with a thank you from me and my dog Lyla & included a picture of her. They responded right away with this...

Been with Chewy.com from the start of the company and as of late the on time shipping is very poor. Usually run out of what I need even when I set the order time correctly. They are very slow to get the product out the door which causes me to have to go to the pet store for my needs.

Disappointing Experience with Chewy.com Promotion Codes. I have been a customer of Chewy for a while now, as they offer a wide selection of pet products at competitive prices. However, I have found myself increasingly frustrated with their promotion codes. On several occasions, I have attempted to use promotion codes advertised on their website or sent to me via email, only to find that the codes do not work at checkout. When I have reached out to customer service about these issues, the responses have been mixed. Sometimes the representative is able to provide me with a working code, but other times they simply state that the promotion has ended or that the code is not valid for my order, even though I have met the stated requirements.

I love Chewy! Plain and simple. I get Blue Buffalo hairball control for indoor cats for my six rescue cats and Iams for my little terrier who is a senior dog. I love the fact that I can just call customer service and explain to them what I need and they give me many options to choose from. Last time I spoke with Miranda, she was so wonderful. My dog Tater died May 3rd and Miranda was so sweet and kind and really helped me through a lot of the grief. Chewy and Miranda even sent me a bouquet of flowers in memory of Tater. I will be a Chewy customer for life! I know I can trust whatever food they recommend and no matter who you talk to at customer service they are all knowledgeable of their products.

Is a negative score available??? I ordered 2 boxes of car litter. I arrive home to see my screen porch door not shut all the way. The driver took a pic of del then the screen door slammed into the box and dented my screen guard. They blamed FedEx, who blamed their 3rd party delivery. Long story short, Chewy won't fix what they contracted out, the contracted out refuse to listen. Chewy should stand behind what they sell and guarantee that they will take care of the customers. They claim photo doesn't prove box made the dent.

They had a deal for $20 off your first auto ship. Well it was my first order. I was ordering flea medicine and they kept calling me over and over claiming I had already used the promotion and they weren’t going to honor it. I didn’t use Chewy previously so it was just a way to scam people. I’m a cattery. I was planning to be a regular customer. I breed Persian kittens. I don’t think I want to risk something being wrong with a product from a cheater company and put the kittens at risk with a possible expired product. If they can cheat for $20 then they might with something else or even cheat my orders and leave stuff out! Very unhappy with the situation. They claimed I previously ordered dog toys. I am a cattery. I only have Persian cats. Nice try chewy. Way to cheat people. I saw the other reviews about how you only send people half their orders already and that’s why almost half of your reviews are only 1 star.

My son-in-law always orders from Chewy and spoke so highly of them. I decided to give them a try. They are awesome! I ordered the wrong size flea collar and needed the large right away. The representative immediately issued a return & refund for the incorrect size, had me place the correct item in my cart, waved the shipping fee for my mistake and ordered it directly for me. That is outstanding customer service that you rarely get these days! I'm impressed and will be ordering from Chewy from now on.

If I would give 10 stars if I could! I forgot to cancel my autoship dog food order when my dog passed recently and received a bag of dog food on my doorstep. I called to see how to go about returning it, and not only did they refund my money, but let me donate the bag of food to a local shelter. On top of that, the next day I received a flower bouquet delivery from the Chewy team offering their condolences on the loss of my dog. What a classy move, so kind! I am forever a Chewy customer and will order from them when I get a new best friend!

I can't say enough good things about the experiences I have had with Chewy. I recently lost my beloved kitty Ducati due to a tumor. I had just received a box of Royal Canon pet food (on autoship). I called Chewy to inform them and they refunded my money but then the sales person Katlin went a step further and about 2 days after I received a beautiful floral arrangement and sympathy card from Chewy for the loss of my kitty. I have been ordering food and supplies from Chewy for several years and they have always had the best customer service ever. So many companies these days lack customer service, customer support and ethics. Thank you Chewy. I have a new kitty and have already ordered new items which have been delivered promptly. I will definitely spread the word and continue to order products from Chewy.

I needed a RX food for my dog. She had bad case of bladder stones. My first time dealing with this. Vet said had to eat special food so I ordered from Chewy my first time in years. Was supposed to be here 2 days ago. Still not here so had to go to vet and buy small bag when I was told the next day would arrive. Nope no food. Last night said here today. I’m not holding my breath because it still shows same thing online. I paid a 120.00 for this and bought bladder treats also. Still no food or treats. I usually go to Amazon for most everything because when they say it will be there it’s on your doorstep the next day. Never again. 123.00 for dog food. Now I wonder where it’s been and what happened.

I highly recommend using Chewy.com for your pets. I have used them for years and would have my dog's food sent every few weeks. You can always put a hold on the delivery, or change how often you want it delivered at any time. When my dog passed away, chewy refunded me the money on the last bag of dog food and because it was unopened told me to donate it to the pet shelter of my choice. Chewy.com makes it so easy. They also have great customer service, when you call you automatically get connected to a real human to talk to.

I have been using Chewy.com for my sweet Havanese pups for years. Today I talked with an exceptional Chewy representative, Sierra. I had ordered some 40oz tubs of Maro Treats. The website indicated that if I bought 2 tubs I would get a 3rd tub free. I misunderstood the offer. It looked like if I ordered 2 tubs that they would give me a 3rd tub free. The deal was supposed to be ordering 3 tubs and you would only be charged for 2 tubs with the 3rd tub at N/C. The offer didn’t clearly state this in my opinion. When the order arrived today, I received only 2 tubs.

Even when there's been the rare glitch, Chewy's customer service is amazing. They listen, they are kind, and they have always made things right. Recently, I lost my pet cat Thelma, and Chewy sent the most beautiful bouquet of flowers to my doorstep. I can't think of any other company that is as caring as Chewy and because of that I will remain a loyal customer for years to come.

Here's a fact! My dog dog with heart problems was given prescription for heart medication and was told to get it through Chewy which I did about two weeks ago and the heart medication still hasn’t arrived. My dog stopped eating today and now her breathing is out of control. She’s sitting on my lap right now and I'm pretty sure she will pass tonight and I can't help but feel upset at the fact that that heart medication would have made a difference if they delivered the gd things.

I ordered two ESA dog patches. The description said they were loop and latch. They were not. They need sewn on by a commercial sewing machine or glued on professionally. I called Chewy, they said they would refund me. They did not. They gave me a gift card for the amount of money I paid and it can only be used on their site. Then today I look at my bank account and somehow there is an order for a dog harness which I did not order. I call Chewy again. Asked to cancel the order, they stated my money will be refunded, I made it very clear I did not want a gift card but the money is to be put back into my checking account. They said it will take 3 or 4 days to show up on my statement at the bank. It better or I may get the law after them for deceptive selling practices.

I have done business with Chewy.com for 2 decades and 2 dogs, both yellow labs. My most recent lab, Bella, had to be put to sleep 1 week ago. She was a shelter dog, as all of my have been, and was 15+ yrs old. I am in my 70s with no family and this was devastating for me. Chewy sent me a dozen beautiful roses much to my surprise,. This made me feel better. As a note, when my mom died, the funeral home did not do such a thing. Buy your stuff from Chewy. They are one of the few really great companies in the US left. Randy

In a time of grief after the loss of my pet, they displayed remarkable empathy. Upon my request to cease marketing materials and cancel services, they surprised me with a thoughtful bouquet of flowers. This unexpected gesture spoke volumes about their genuine care for their customers beyond mere profit. Their compassionate response solidified my loyalty. Highly recommended for their exceptional products and unparalleled empathy. - Heather S

This is not a product review BUT a review of the kind people who own, operate and work at CHEWY! My 17 year old Shih Tzu passed away last week. I called to cancel my subscription for his eye gel. Yesterday I received the most beautiful card and gift from CHEWY..a hand painted stone with Max’s name..which will be treasured forever. Thanks Chewy

I am a Mini Aussie breeder and have used Chewy for years! They have exceptional customer service and offer the best products. Their products are backed by 100% satisfaction guarantee. I received a batch of food that no longer settled well with one of my dogs and they told me to donate it to a local shelter and sent out a different food that I requested at no additional charge. They also sent me a pet portrait of a dog I had lost about 6 months prior to receiving the painting. It brought me to tears. Thank you to everyone who works for this amazing company!

I love this company! I have been using them for years and have never had any issues! The customer service is top notch! My cat recently passed, I needed to let Chewy know and with total surprise I received beautiful flowers with such a thoughtful note! Thank you Nyasia and team!! This means the world to me!!

I order from Chewy all the time and I have never had a problem!! Once I ordered about $60 in clothes for my Dachshund and if you have one they are hard to guess the size, needless to say not one shirt fit him, I called and Chewy sent the whole order in a different size and all they asked is that I donate the clothes that didn't fit to a local shelter! I want to add that I did not ask for that. I told them I would pay because it wasn't their fault!

After a one time purchase of Bravecto, this company continued to bill my account in the middle of the night several times! Charging me well over $250.00 for products I did not order or receive. I will never order from them again! Buyer beware!

I called in after having to put my little Kodi down and spoke with a customer service representative named Lakeisha. She was phenomenal! I was sobbing and she comforted me and gave me tons of support. I called to cancel an auto ship order in which I couldn't find and later realized I didn't scroll down far enough. Lakeisha was so patient and gave me many condolences. The next day we received a surprise from Lakeisha and the Chewy Family! That was amazing and so thoughtful of you guys during this difficult time. We can't say thank you enough of how much you helped us through this difficult process and put a big smile on our faces.

Chewy.com is the most amazing company I have ever done business in. They truly care about their customers and our furry friends. I purchased all of my dogs food from them for years. She needed a canned dog stew rather than dry kibble because of a swallowing difficulty. Sometimes the cans weren't quite full. When I called Chewy they simply sent new cans to me, no return necessary. As my dog got older I needed a ramp for her to walk into my truck. The first one I purchased didn't work for us. I called Chewy about returning it. They said just donate it to a dog rescue group and they refunded my money.

I ordered medicine from Chewy for a few years. Once there was a shipping mishap with an order. There was no trouble getting a hold of them and working on a resolution. They are reliable, friendly and solution oriented. On Mother’s Day Reyna, our 15yo Labradoodle passed away. I was receiving emails from Chewy, as normal. I contacted them and told them what happened to our Reyna and asked them how to stop the emails. They were gentle and directed me how to update our account which would stop the emails. A week later we received a flower arrangement from Chewy. Their thoughtfulness, kindness and compassion goes way beyond normal business practices. I think that speaks volumes about who “Chewy.com”!!!

I barely placed my first order with Chewy to treat my dogs and cats fleas and they left out half of my order. Only mailed me half. That’s my first and last time ordering there. The customer service was rude.

I recently ordered a specialty dog food prescribed by our vet for my elderly English Bulldog, but the day before it arrived, we lost him. I received an email from Chewy asking about the efficiency of the shipment and I replied those shipment was great but that Hickory had passed away last Monday. Customer service rep Danielle B. wrote the most heartfelt and kind email back to me refunding the purchase price of the 2 cases of food, telling me not to return it but donate it to the vet in memory of Hickory. I will never forget her kindness and am very grateful for her compassion! Great company, great employees!! WTG CHEWY!!

Their staff was in constant contact with me which made me feel secure with placing my order. They stayed in contact when my prescriptions did not arrive. When they did arrive they contacted me again. When there was an issue with one of my prescriptions they helped me get it resolved. They then got my pet's meds to me in very timely manner. Their staff is kind and very helpful. Thank you so much.

Chewy is absolutely incredible. Their customer service, they ship time, their products, their prices. The way they give back to the community and help dogs in need while also helping me and my pup makes me emotional if I think about it too long. Love you chewy; I’m a forever customer!

Ordered meds for 2 dogs 6 months ago at a very good price for choosing auto-ship. Only got meds for one dog on the initial order. Now I get shipped meds for both dogs at a price that is 40% higher than the initial order. 2 stars because they will let me return, but bait and switch is very unfair and I don’t need the hassle of having to return items to price gougers.

These people are FANTASTIC! Order arrives VERY timely and customer service is GREAT! Highly recommend! The prices are good and they always have good specials going on. Never had a problem and will always buy from Chewy.com!

First time customer ordered $160 saltwater fish products with 2-3 day shipping. Checked app after 2 days. 1st item still processing and 2nd out of stock. Called customer service who said out of stock, reallocated to different warehouse so wait another few days. Asked to cancel, was told takes up to 6 business days to get money back. I could have gotten it local sooner and most places price match them. They don't care. Last time customer.

Almost every order comes with many damaged goods. I order cans and almost every single one is dented which can make them subject to botulism. Plus, I should not be receiving any items damaged when I order. When they come damaged, they want me to package them up and ship them back before even considering a refund. Crummy service, supposed to be "convenient" but is barely so when I have to ship nearly everything back. I've asked them not to send damaged goods yet they do almost every time.

Chewy has long been my favorite source of cat food. When my cat got older, they also became my feline pharmacy of choice, as they were less expensive than the veterinarian. I really appreciated that they sent birthday cards for my cats! Last week, I lost my almost 18 year old boy. I was devastated. I called Chewy in tears, to let them know that I no longer needed the medication he was on. The representative I spoke with was very sensitive to my emotional state, and was very supportive. She refunded me the cost of the last medication I ordered from them. A few days later, I received a bouquet of flowers with a condolence card from Chewy! I was SO touched. I will never forget the support and comfort I received from Chewy. Thank you very much Chewy!

My precious Bella passed away on 5/6/24. I used Chewy for all of her needs. A week after her food arrived she was too sick to eat. Chewy refunded me for the unopened food. They also sent me flowers for Mother’s Day with a heart felt note. If you’re not using Chewy I highly recommend you Switch.

The customer service department supervisor contacted me to replace my order. I decided I will give them another chance. I appreciate them caring enough about their customers to go out of their way to make it right. I've never had a company care like that before.

About a week ago I adopted a beautiful cat, but she became ill so our vet recommended I buy a prescription food for her. I ordered it from Chewy. My new baby didn't get to try it because she passed away today. I sent an email to Chewy explaining why I needed to cancel the order and I received the most beautiful response from a person in their customer service. I'll never forget this thoughtful and caring message. Yes, they refunded my money, but the beautiful note they included was such an amazing comfort to me. When I get strong enough to adopt again, I will be a Chewy customer for life!

I am extremely disappointed in Chewy. The last 4 orders I have placed just simply do not arrive. Either it's on back order or lost. I have lost complete confidence in any Chewy order and will no longer order from them. This has been an extremely frustrating year with Chewy. There is absolutely no customer service. I am a very patient person, but enough is enough. E **, K Branch.

I lost my 13 year old mini schnauzer 2 weeks ago. These people at Chewy are amazing. They refunded my order and told me to donate it. Then I received a personalized gift with my doggy's name and a card .

I purchased some wet dog food from Chewy a few days before my dog passed away. I called Chewy to cancel my order and told them my dog had passed. They refunded my order and allowed me to keep the dog food as the order had already shipped by then, and they told me to donate it. A couple of days later I found flowers on my doorstep, it was from Chewy... it was very touching. Poe I love you and I miss you very much!

All I can say is WOW!!!! They are the most compassionate company I have ever had the pleasure of dealing with. I have been using Chewy auto ships for years and never had any issues. I would call and change things without issue. Everyone was always nice and courteous. The compassion that I received when I had to cancel 1 of my auto ships and increase the time between shipments on the other, (I still have 1 dog) due to my dog dying at 16 years of age was unbelievable. They even sent flowers. Again WOW! I will use them as long as I have pets and as long as customer service is as awesome as it has been over the years I have used them. Thank you Chewy

I have always had great experiences with Chewy.com. When I had any problems, like FedEX not probably caring for my dog food package causing it to get two big holes punch into the box and one of the two dog bags. I called Chewy to let them know that they need to let FedEx know about their handling problems with their packages. I took photos with the damage. I told the Chewy staff member I might have lost a cup of food but if I had let the package sent out overnight we had storms and I should have been very concerned about the dry food getting wet and causing mold leading to either my dog getting sick or wasting up to 32 lbs worth of food. I said I do not need a replacement bag but I wanted to let the company know since Chewy has been good for me. That week I got a replacement bag free of charge. I greatly appreciated it.

I have been ordering cat food from Chewy for probably a decade. Having an autoship that was flexible was super helpful and shipping super quick. When my cat passed last fall, I canceled my autoship and reason I gave was his passing. My family received a card in the mail which was very touching. Will continue to purchase in future as I add fur members.

Received amazing customer service. I ordered a microchip feeder that is far from cheap and on track delivered ours to the wrong address and Chewy.com sent us a replacement immediately. We were afraid we lost out on 200 bucks but Chewy took care of us. Package is set to arrive this weekend so I have yet to receive it but I figured I’d write a review on their amazing customer service anyway.

The MOST incredible customer service! I am an auto ship customer and was sent the wrong brand of food. I called and there was no automated response, a real person answered. She arranged for the correct food to be sent asap (which was received 2 days latter). She informed me not to worry about returning, if I could not use it, to please donate it to our local shelter. This is true Customer Service!

Wow. I’m amazed by the wonderful customer service and values of this company. We had called to cancel a delivery because our yellow lab had passed away. They told us to donate the stuff and reimbursed us. They didn’t stop here, today we just received a handwritten note and a hand painted garden rock with our dog's name on it. It’s really hard to trust companies and corporations these days so this was very refreshing. Brought tears to my eyes. You don’t see companies going above and beyond these days. I’ve never respected a company more. Kudos to them. I will use them over Petco/Petsmart and any other brands now. Restored my faith in humanity a bit!

Just decent customer service is hard to find anywhere today. Chewy has the very best customer service of any company that I have ever used. The employees are the most caring people that I have ever come in contact with. If you are not buying all your pets products from them, you need to.

I have high standards when it comes to customer service, and Chewy has always excelled in meeting my expectations over the years. Too many positive interactions to mention, but I was completely blown away at their customer service when my twenty year old cat passed away. Chewy refunded my order that I received the day he passed and sent me carnations with a sympathy card. That is what customer service is about. I usually go out of my way to support Mom and Pop but this is a big business I will support. My order will be donated to local rescue as they are desperately hurting for funds. Thanks, Chewy.

Even though I have ordered items and were delivered here, my latest order was delivered to a house I lived in 4 YEARS ago, they said it can’t be re-ordered because they decided to discontinue that bird feeders and they can’t refund my money for another week. Unhappy Mother's Day.

I use to love Chewy but it's changed so much. Orders not right bothered me. My last order was my final order. Full of maggots and ate through cans. Food everywhere with maggots. Chewy did refund me some of the money. With that the entire order should of been refunded but it didn't happen. I'm really upset about it. $68 refunded. My cats are worth more after sending the garbage probably on the bottom of crate. I did go to another store. Much better.

Chewy will try to trick you. You’ll be signed up for auto-ship when you didn’t sign up and you’ll find other things in your shopping cart. They make it very confusing. I would not recommend anyone use Chewy.

Chewy.com customer service is the best!! When I had issues getting my dog's prescription diet, I reached out to the company and they got it handled quickly. Our dog recently passed and Chewy sent us flowers and a card. I am beyond impressed!! I will continue to shop with them and give them high recommendations. :)

I have been a customer of Chewy for years, great prices, super fast shipping and extremely caring. I had an issue with some cat food I bought and they reached out to me based a review I left about the food making my cat sick. They truly care about you and your pets. Customer service like this is extremely hard to come by anymore. I will never switch, I hope they never change.

This review is partly emotional and partly customer service related. On Saturday, I lost my beloved companion of fifteen years, my amazing dog, Athena. My heart was shattered. Several hours after her passing a package from Chewy arrived on the doorstep. Who wants to deal with that after such a great loss? On Tuesday, I contacted the 24/7 customer service line for Chewy and the agent, Laurette answered the call. She was so kind, compassionate, caring and completely adept at providing the best customer service available. Not only did she credit my account, she also credited the shipping fee, basically unheard of, and informed me I didn't need to return the product! That is going above and beyond to help another person in their grief! They also sent a bouquet of flowers! I'm amazed. Due to Laurette's wonderful service, Chewy's culture of compassionate service and quality products, I am a customer for life!

My family has shopped with Chewy for years but that's not going to be the case after today!! I placed an order, gave all my same info & they've literally sent me 8 emails asking for the same information. I gave them the first 2 emails of security??? I finally told them to cancel the order! I mean good lord. It's appreciated the first 3 times. It's aggravating the next 3 times. After that it's just flat out not worth it!!

Imagine my surprise when I received a Chewy package in the mail and I hadn't ordered anything! I opened it and it was a hand painted canvas of our sweet dachshund Bellatrix! They were celebrating Harry Potter day and just sent it out to us as a gift! Thank you, Chewy for everything you do to help animals and thank you for this amazing gift!

As a first time customer, I am appalled at their service and do not know how they have any customers. I ordered **, which they kept telling me they were awaiting approval from my vet. After a couple of days of this I contacted my vet who says they had both emailed and faxed approval to Chewy.com. That was last week. I emailed Chewy.com yesterday to produce a confirmation of shipping and tracking number today or cancel. I was thinking this might actually spur them to ship…wrong. I received notification of my cancellation…but no word on a refund, of which they have had my money for a week! I will NEVER buy from Chewy.com again! One and done!

Consumer warning: Chewy has changed their return policy. If an item is damaged en route and you want a return or replacement, chewy will require the WHOLE ORDER be returned. Doesn't matter how heavy, doesn't matter if you really needed the undamaged parts of the order, and based on those I asked, chewy has no intention of changing how they pack boxes. I guess I'm moving my pet needs over to a different retailer since chewy has never been super consistent in how they pack orders. If you call and bounce around agents, you may be able to do a single item return, but that's actually worse since it means these policies are arbitrary.

My babies love Native pet products. The patiently wait at the food bowl while it's added in. I have 2 very picky dogs and now they eat so much better. I bought The Daily which they demand in their food. If I don’t add it they won't touch their food. We have added bone broth to their homemade food and they can’t wait for meal time.

While my orders come timely, what is frustrating is as much money as I spend, their coupons always seem to never apply to my food. Recently, they offered a $30 ecard and did not state “exclusions may apply”. However, when I asked why it did not apply, I was advised that food was not applicable to the coupon. That’s not okay. Chewy needs to make offers for those who use them on a frequent basis.

I ordered some joint supplements for my cat and before she could even start them my dog got a hold of the bags and demolished them..Their customer support was prompt and informative not to mention they sent me a replacement free of charge. I absolutely love them! The dog is ok, I'm just embarrassed it happened.

Chewy.com has the best customer service and needs to be cloned! Thank you to the Chewy staff and Harry specifically from your customer service department. We had to say goodbye to our 12-year-old lab and had ordered some supplies that were no longer needed from chewy. I called him to find out the return policy. Harry not only helped with the Return but was very caring about our loss. He helped a difficult situation by listening and understanding our grief. Our family would like to thank Harry and the chewy family for your kindness during this difficult time. The flowers you sent were unexpected and definitely brightened our day! THANK YOU for caring!

American journey dog food salmon and sweet potato packaging arriving defective. This occurred on two different deliveries. Both times the bag is open at the top under the seam where the corner thins in. If not careful you would miss this defect if you didn't examine the bag first. I'm not sure if someone's tampering with the bags or if it's just a defect from the new packaging change that they did back in 2022. We just started receiving the new packaging quickly noticed it. If you're not careful you can miss the packaging defect, so I would highly encourage you to examine your bag. If you find a product defect take pictures and submit to Chewy.

I have to say that for the most part, their customer service is excellent. On a few occasions where I got the wrong product, or had to return something, they were great at getting me a refund. I had meds that I couldn't use anymore because my cat had died, and they not only refunded my money, but also said I didn't have to return it, and suggested that I give the items to a rescue. They also sent a beautiful condolence card and remembrance item for my cat, I thought that was really nice. I had been a long-time customer, and will remain so.

I have been ordering from Chewy.com since 2020. I have only 2x had and issue with a damaged order and both times Chewy took care of the issues immediately. Both delivery, their products and their customer services are fantastic.

I ordered a product that was advertised on Google from Chewy.com that was marked at $12.77 marked down from $20. It said “discount given at checkout”…at checkout, the discount was NOT given. I placed the order without realizing that the discount was not given. Upon calling Chewy to find out why…I was told that that price was just for new customers, and when I logged into my account, they didn’t give me that price!! I told them that this was false advertising, and that they were running a scam by doing this! Needless to say, I canceled my order and canceled my account. I won’t do business with a company that practices such deceptive advertising policies. BEWARE when you order from them, and make sure they honor the quoted price. My experience proves that they don’t!

This company is not pet friendly. They sell poison. They don't get the products or where they are coming from or if the item is what the manufacturer or wholesaler says it is. They advertised an indoor/outdoor enclosure as habitable for a bunny. Well, when it arrived, you could smell it was cedar, which is a toxic wood to bunnies. Bunnies happen to have teeth that never stop growing so they constantly need to chew to gnaw them down. One of the things they chew is wood. I'd love the genius who made this animal product for rabbits to explain why they would use a toxic wood for an animal that chews wood for health benefits?

So last Thursday I lost my dog, Buddy, in an accident. Friday, I had to call Chewy customer service to see if I could get a replacement bulb for our breaded dragon. While chatting with, Ashley, from their response center; we were chitchatting during the process and when she asked how my day was going I told her not good because I lost my dog last night. She expressed her sympathy and I appreciated it. Well, yesterday before work, I woke up to a box and to my disbelief (of the good in this world) they had sent me flowers for my "BUDDY". I cannot express how thoughtful that is and was. Chewy gained a customer for life ❤️.

Chewy has great products at reasonable prices but their packaging/shipping is horrendous. I understand they want to be conservative on the amount of boxes they send, but putting a heavy box of litter, a big bag of food, a little tube of laxatone, and 2 small boxes of litter deodorizer is not smart. The little items get crushed and blown open causing a mess. Not to mention FedEx is the worst courier. They just throw stuff on or near your door without any care. I'm tired of it. It might be time to switch back to Amazon.

I recently received a box from Chewy that I didn't order so I called customer service. I spoke to a gentleman named Aaron who was a breath of fresh air in the world of customer service. My cat recently passed and the box contained some cat food for her. He sincerely expressed his condolences, and not only refunded me, but told me to keep the box, as I was going through enough. On top of that, he asked my cat's name to send something special in her memory. This man deserves a raise and a promotion! You rock Aaron!

My dog takes ** because her pancreas does not work correctly. The medicine is very expensive and requires a prescription. I was told when the medicine was due to ship that the prescription had to be handwritten and sent to Chewy. I did this and had it sent priority mail. It was delivered this morning to chewy and I called and asked them to please find it and get the Medicine in the mail today because I’m almost out. Well guess what? It didn’t happen. The only reason why I stay with Chewy is because that’s the cheapest place to get the medicine. Now I feel like they don’t even care about my animal because if they did, they would’ve made sure that medicine got out today. I made extremely disappointed and chewy.

I've never had an experience with any other pet store that shows the compassion and care for its customers like Chewy does. We lost our 11 year old mini-Schnauzer and they expressed sympathy by sending us a bouquet of flowers. They have always stood behind every product we've bought from them and if we find our dogs don't like it then they refund the money and we pass on the generosity by donating the products to animal rescue groups. Very refreshing in this day and age to find a company that truly cares!

I had to email about an issue I had about an order and they issued credit immediately!!! They wrote a nicety for me and my dog (name) and I wrote back that he died but I just couldn't remove his name and pic off my Chewy acct. Today a bouquet of yellow roses and white carnations showed up!!!! Omg so nice!!! When you think no one cares but there's Chewy!!!! Ty so much!!!!

Chewy has always been our favorite pharmacy for our little Lucy (13 yr old toy poodle). The Customer Service is the BEST in the business. Lucy is a type 1 diabetic and her ** is always packed well and delivered in 2 days. We pay ZERO for Shipping and have not found any place that sells and delivers for less. Chewy often e-mails me some great codes for price reductions of items on their website. My Vet's office tried to get us to switch to their pharmacy that they use but it cost $12 more and I am staying with Chewy (VERY SATISFIED)!

Recently “Chewy” randomly sent us two hand painted pictures of our dogs, Rocket and Cosmo. They sent us a special gift like that with a beautiful card and it was awesome..We just wanted to say thank you guys so much!! It truly meant so much to us when we received it!!! -Terri and Katelyn **

Chewy has the best customer service of any retail store I have ever shopped! Brittany answered my questions in a super friendly and knowledgeable way. During the course of the discussion, Brittany asked me how my cats Tesla and Jellybean were doing. When I told Brittany my Jellybean had passed away, she was sympathetic and apologetic, but I chalked it up to just being "customer service nice." Then Saturday morning, I received flowers from Brittany and the Chewy family and I broke down in tears! I'm not used to this level of caring, especially for the loss of my kitty. Brittany wouldn't know it, but Jellybean's passing broke my heart and I have been so despondent because of it. Needless to say, Chewy has earned my undying loyalty and I will no longer purchase any pet supplies products from anywhere else! Chewy has heart and I will tell everyone I know just how special you have treated me. Bless you all!

Chewy is an amazing company. Along with the autoship features they have some great products. I have never been let down by Chewy. I recently skipped my monthly autoship but a week later realized I needed some dog food. I told them at 1 PM I wanted my autoship and 2 hours later I was told it was getting packaged and shipped. My dog food will be here in 2 days.

I want to thank everyone for the kind words of comfort during this difficult time of saying goodbye to Bella. As some of you know, Bella was my mother's dog and Grace's sister. So losing her was a bit more difficult as it was another link to my mother that I had to let go. I contacted Chewy's to cancel her monthly delivery and the reps were so kind. Today I received a beautiful gift for the garden to remember her by from Chewy's. Not only do they make caring for your animals easier, they treat their loss with dignity.

I just had a remarkable experience with CHEWY. I had an error while ordering several items for my new home. I had changed my default mailing address to the new one, but the page defaulted to the old address. And I did not catch it until I got a notification for the delivery of the first half. I called, and Chewy rushed to fix it. They notified FedEx to return and pick up the first part. And they called to stop and turn around part two to come to the new place. I just got a call today that everything should be here Monday. I had expected a total loss - a $ 220 order, too. And instead Chewy saved the day.

Constantly out of stock, having to switch dog food constantly from order to order causing digestive upsets in the dogs and on the spot testing never tried before dog food that caused a reaction. My dog licked his paw raw having a reaction for the first time in his 8 years. Being notified back in stock only to find it's out of stock. No prior notification that your auto ship will be canceled ((after)) it' was expected to be shipped and already on it's way that you have to order on the spot so food will be on it's way. Since Jan 2024 and it's getting worse when you can't make it to check out before a food is now listed out of stock.

Yesterday I received an email from Chewy celebrating my deceased cat’s birthday month. I emailed them stating that he passed and I couldn’t figure out how to update my profile. They immediately emailed me back sending their condolences. Today they sent me flowers.

I cannot say enough good things about Chewy. I use them for many years. I had several dogs and several cats throughout the years. I had things on subscription that would come periodically as needed. When I lost my last pet earlier in 2024, and I canceled my subscription, they asked me what my reason was and I told him that I had lost my last pet. And believe it or not, they sent me a sympathy card. I cannot tell you how much that meant to me. It meant the world to me. They are the best!

When my dog past away I just ordered a new supply of food for her. I called Chewy and was going to ask if I paid for the shipping for return would they refund me. They said they were so sorry for me and my family and told me to donate the food to someone who needed it. I can’t believe how much they care. In my opinion nicest people ever.! Thank you Chewy, Richard **

Prescriptions always on time when needed. Pricing competitive better than buying at Vet office. Compassionate and understanding when our dog crossed Rainbow bridge. Would recommend them to others and will use them again if we ever get another pet

Our family has used Chewy.com for our 3 dogs for over 6 years and have never been disappointed. We consistently receive auto shipments of food, probiotics and toys timely and well packaged. What we are thrilled about is receiving confirmation prior to each shipment allowing us to make changes or additions to each shipment. Our dog is named IVY. On Plant Appreciation Day we received a beautiful painting of Ivy. They send yearly BD cards to our 3 girls. This Company is sharing love by acts of kindness and consistency.

I can’t believe the kindness from Chewy.com… I called to ask if I could return medication for a pet who passed away. Yes, but donate the meds. And then they sent me a beautiful bouquet of flowers. Blown away.

I just wanted to reach out to the team of Chewy.com and thank y’all from the bottom of my heart. My beloved Inky passed away on Monday. You guys did not only give me a credit on a few items. You also sent me flowers. It was so thoughtful and touched my heart at just the right time I needed it. I’m so thankful. Thank you guys. You’re doing a great job. Keep it up!!!

Wow... what a surprise! Our sweet pup Finley passed away suddenly & we contacted Chewy to let them know we no longer needed our shipment. Within a few days, a beautiful sympathy arrangement from a local florist arrived with a sweet card. We really appreciated this personal touch during our tough time of grief.

I have used Chewy on and off with cats. I recently got my first ever puppy. She unfortunately did not develop correctly and passed away unexpectedly. When I called to ask if I could return a bag of food I was surprised. They refunded my money and asked I give the food to a local rescue. Then a few days later I received flowers from them as well. I was shocked to say the least that a big corporation would take the time to do something so kind. I have never had a bad experience and really appreciated all they did.

I am so extremely impressed with Chewy. I've always been satisfied with the products I buy from them and their prices. However, recently, I messaged them to return a product as the pet I bought it for passed away. Not only did Chewy respond quickly with an extremely kind message, they processed the refund without even requesting the product back. They told me to feel free to donate it to a local shelter or animal in need. They also went above and beyond by sending me their condolences, including a bouquet of fresh flowers to my door, for the loss of my cat. I was absolutely blown away and so touched. I definitely recommend Chewy and fully support their business. I truly believe if you have any issue they will be more than willing to help.

First I wanna thank Chewy for everything for your support. I been a shopper since 2018. I lost my dog last week. The young lady name Demetria was so kind and nice and respectful. She kept telling me sorry. Made my day. She even sent me some flowers. I just wanna tell her thank you so much. We need more people like you. Thanks chewy for hiring her. She did awesome.

Chewy is the best! I just received a bouquet of sunflowers in a vase upon the passing of my beloved pet. It came just at the perfect time as I was so sad that day. I have never heard of another company doing anything so caring and thoughtful. I have used their deliveries for prescription food, medication, toys, etc over 10 years. Always quick and reliable. Thank you Chewy. Woodrin **

Bought a $150 tower for my kitty. Delivery was fast. The packaging was impressive. Clear, vibrant colors and crisp, clean lettering. However when the actual product arrived, it was missing quite a few nails and washers required to put it together. All three of the scratching posts were not properly put on, so we actually had to go out and buy a staple gun and nails that fit. Once we finally had what was supposed to come with the tower and started to put it together, the holes on the second floor base for the screws were not cut in the right sections. After that, we tried to call them to get a replacement tower, to no avail. I called three times and my boyfriend called twice. They refused to send a replacement or to give us a refund. At this point, all we have to say is, if you truly are a pet lover, do not shop here. You will end up paying extra just for tools and screws. I really wish there was an option for zero stars.

We have been long time Chewy customers for years. Sadly and unexpectedly we had to put down our dog this weekend. Not only did Chewy refund us for some very expensive prescription dog food that had just arrived in a recent autoship order but also responded with the kindest, most sympathetic, personalized email. And today, we received a flower delivery from Chewy! Any one of those gestures would’ve been a 5 Star review from me. But combined…. I’m just in awe of your company’s kindness. That is how you provide great customer service! We will remain loyal customers for all of our fur babies!

If you are a pet parent, you can’t go wrong with Chewy’s. I have used them to order food and other items over the past several years. Typically the items arrive very quickly. Well, the other day I called them to let them know my Daisy Mae had passed and to ask the process to return the prescription food she left behind. They credited that purchase and today I came home to these. Wow! WHAT AN INCREDIBLE company!

I have run a large e-commerce company in the past for 10 years- served on boards of multi-billion dollar companies- and No One manages their customer service as deftly, as personally, or as well, as Chewy.com. As a long time Chewy customer, we get everything from very specific dog and cat food, to kitty litter from Chewy. They have replaced damaged product, told me to donate dog and cat food to local shelters, and even sent us flowers when our dog tragically died. Chewy started out as an economical decision for high end dog food but has become as much a part of our animal family as they make us feel our pets are part of their family. If you ever had a problem with anything from Chewy, and contacted them, you would feel as we do, just super happy customers. Thanks guys- and I'm sorry we missed your original round of investment.

Chewy has the best customer service I have ever experienced. They go above and beyond for pets, which is really credible than you. Thank you, chewy for always putting pets first. My dogs food was out of stock and the customer service supervisor provided food in a smaller bag until the larger bag was in stock at no charge. I truly appreciate that.

I've been shopping with Chewy for several years now. They've always been reliable providing nothing short of excellent customer service and products. One of my cats, Cosmo had a urinary tract disorder and I bought all of his prescription food through this online store. He was the little love of my life and when he passed last week, I had two bags of prescription cat food for him that I got from Chewy. I called them to find out if I could return the food and get a credit and they told me that they would give me the credit for the two bags and let me donate them to a local shelter rather than having to mail them back. I was so grateful for their support during such a difficult time. Tonight when I got home from work I found a vase of beautiful fresh flowers on my doorstep.

Very poor service. Ended up getting shipped another person's order due to it being packed incorrectly at the Chewy warehouse. They were unable to help or fix other than creating a new order with no expediting. When I asked if they need the other order number we were shipped to contact that customer and let them know their pet's food would not arrive they said they could not.

They sent me a discount and I decided to make an order on this site for the first time. Not only does the site not work correctly. I placed the order with difficulty within an hour. Website and app pages are constantly glitching. So the store could not confirm my prescription for food at the clinic. I've never had a problem with this anywhere. I couldn't upload the recipe because the website is so glitchy. They simply canceled my order and voided my discount! I do not recommend this store to anyone!

We have used Chewy for approximately 3 years and we have always had great customer service. Recently, we lost a pet and Chewy went out of their way to express great kindness. We will always use Chewy because of this!!!! Thank you to all who were a part of going out of your way to show this kindness, we are miss this in today's world. Very grateful.

I did my first order. It came quickly and before opening the box my dog passed from a medical emergency. I called and spoke to Katie. The food and supplies have been donated to a local shelter. Unfortunately this was not the only family member passing recently. A few days later I get a floral arrangement delivered from the Chewy family. More businesses should operate like this.

For me, this looks like a scam, they take your information and they will reject you without giving you any reason. I would not recommend this to anyone. Try another pet adoption. A total waste of time!!

This company is a JOKE. They mailed out 2 different coupons to try to earn back my business and after several emails and my time, they say I can’t use them because they have already been used. What a joke I literally just received one of them yesterday and the other within the last week so how could it have been used. I have not ordered from them in over 6 months because of an issue trying to get my email corrected. Buyer beware. I will not waste my time with this company again. Petco and Petsmart are so easy to deal with and prices are competitive.

The reason for my five star review for Chewy when I signed up to get my pet's meds they were prompt and never late with delivery. When my Skye passed away they not only helped me cancel my dog's meds, gave me a refund then two days later I got flowers from them with a really nice card. They not only are a good store to shop at but they have compassion for people. Thank you chewy

This is THE BEST company in the States! They have THE BEST customer service and I will continue to use them for all my pets needs. EVERY business in this country could learn a thing or two from Chewy.com, as far as I’m concerned!

So I placed an order for kitty prescription meds two weeks ago. It still hasn’t shipped. Customer service keeps telling me “I understand”. Very friendly people, but if they actually understood, then I’d have the order in my hands already. The pricing is very good, but that is irrelevant if you can’t get the stuff that your pet needs. (Incidentally, we had similar experience with prescription pet food that Chewy couldn’t seem to keep in stock. We now buy that from PetCo.). The Chewy people also seem to keep canceling and re-entering the RX order too. Probably to “game” their own fulfillment metrics. Sheez. Very sad. Expected better.

I needed to return/cancel auto ship prescriptions. Went to the live chat and spoke with the kindest representative. I told her that I needed to return because we were going to say goodbye to our precious girl Butters. She was extremely compassionate and promptly refunded the return. A week later, I had a dozen roses delivered to my house from the Chewy family! Hard to find a big company who actually cares for their customers.

I'm gonna sum it up but this is a huge appreciation post. I can't say enough about them and our amazing experience! I made a special order over the weekend for prescription grade cat food for Coco, only took two days! Needless to say we had to make a hard decision to relieve our cat's pain and suffering our boy had to cross the rainbow bridge and meet Jesus. But the Chewy fully reimbursed payment for the food then told us to donate it in Coco's name to any shelter we wanted and if that wasn't enough they even had flowers sent in our time of grief. I'm just absolutely blown away, for a big company like that they even offered my wife people to talk to in this hard time. This company has gone above and beyond and this kinda care is just unheard of in today world! The flowers made my wife's day and I can't thank them enough!

It’s taken me a while to gather the strength to write this review, as it's still difficult to talk about. I recently purchased diapers for my beloved dog, Nico, who was unwell. Despite numerous vet visits, I eventually had to make the heart-wrenching decision to put him to sleep. During this challenging time, Chewy reached out to inquire about additional diapers. When I informed them of Nico's passing, their response went beyond anything I could have expected. Not only did they offer comforting words, but they also sent me flowers. Their thoughtful gesture brought tears to my eyes and made me feel incredibly special during such a difficult period.

We received a damaged kitten chase toy. Contacted customer service and received a replacement in three days at no charge. Thank you Chewy and John **! We have been chewy shoppers for years. Food is cheaper as are toys. Delivery is great because we don't have to carry heavy pails of litter.

My 17 yrs old Maine Coon, I've been trying desperately to save, although he cannot recover as I explained. I bought many foods to try to get him to eat anything. Two, pretty expensive. On a very fixed income, when he wouldn't touch them they cheerfully refunded me. Food is less expensive here than even Walmart, and litter in my opinion. Free delivery is great. I just had a conversation with a rep who listened patiently and offered true condolences as well as a supporting ear, today the very next day, flowers were delivered to me, as I wiped the tears of joy, finally I was anticipating, who would send these.

I want to reach out to thank Jada and the Chewy family for the kindness I received, when I made a phone call to return a surgical suit that my dog Finley never got to use, because he passed away, My money was refunded and was told to donate to a local charity which I did, the next day I received a sympathy card with a delivery of flowers, that was the warmest and kindest thought I could ever have imagined, I really felt the love and sincerity from the people at Chewy. Thank you again from the bottom of my heart.

I use Chewy.com for the needs of my horses, dog and cat. The authorship is fabulous and deliveries are always on time. It is easy to make changes to delivery dates if necessary. Customer service is always helpful, professional and friendly. I wish every company provided such excellent service.

I am so impressed with how Chewy.com handles their customer service. Unfortunately, shortly after I purchased the Royal Canin Veterinary Diet Adult Early Cardiac Dry Dog Food my Milo passed away. The caring and thoughtful way Chewy handled my order was heartwarming. This company is truly a beacon of what customer service should be. I received a lovely bouquet of flowers from the Chewy family and it again showed me they not only are a great company they have heart when it comes to their customers.

Chewy has always delivered my orders on time and without any damage. After my dog died, my auto-ship was immediately cancelled, without any hassle during a two minute phone conversation. A couple of days later, I received fresh cut flowers along with a sympathy card from Sharon (the customer service gal who canceled my auto-ship) and Chewy. Impressive customer service!

I was assured that if a written prescription was received that the prescription would go out within 48 hours of receiving that Rx. I was never told they don't ship on Fridays and only ship on business days (mind you, Friday is not a business day in their minds). My dog really needed that antibiotic so I paid for certified mail and hopefully I will still receive reimbursement for that added cost. When I realized that it would be a full week before receiving the antibiotic after they received the prescription because they don't ship on Fridays, I cancelled the order. Now I have to get through my vet but honestly, the cost is only $10 more and I wish I hadn't used Chewy.com in the first place because my dog got sicker and sicker waiting for them to decide what a "business day" is.

Been with Chewy.com for years with 4 rescue pups and then another 4 when they passed. Chewy was bought out by PetSmart a few years back and I kept waiting for the shoe to drop with poor customer service but it did not. Well, if finally did in the past few months. From delivering dog food in the rain to a shelter that is closed to dropping the ball yet again on our pups prescriptions, it was just one too many non-customer service events and I closed my account.

My friend's brother put his dog to sleep yesterday because it was full of cancer. He opened his door today and found a dozen yellow roses from Chewy. They refunded his dog food purchase, just told him to donate the food. Wow what a company. I use chewy for my cat and always have wonderful customer service.

This company is amazing! I ordered some medicine for my little buddy and sadly he passed away a few days later because of old age. I called and asked about a refund and they gladly sent me a full refund! Then just a few days later I get an amazing flower arrangement sent to me from Sylviva and Chewy family! Thanks. I will always shop forever at Chewy because of this!!!

So Chewy advertises "Let us contact your vet. It's faster." So I did. This script is for a cat that is in extreme pain without the med. Set up as auto ship, was setup for March 15. I reached out first to customer service shift supervisor Jessica and explained the situation - "Why have the food items already shipped and received today 3/15, but the one item I truly am in need of, still don't see that my script has even been processed?" Jessica discovers it was actually approved on Thursday the 14th so again "Why isn't it being prepared for shipment"? She finally connects to pharmacy supervisor Alyssa - out of PA USA.

I've used Chewy pharmacy 2 times in the last month. Both times have been a complete disaster. Chewy has a 100% fail rate with my pharmacy orders. My first order placed, and paid for ($170), on February 27th, somehow ended up in Florida...I'm in California. On March 7 after several phone calls and much frustration I was told they would expedite me a replacement order, I finally received it on March 11. While talking to the Chewy pharmacy representatives on March 7, I explained my other household pets also now needed the same medication (as they too were now having symptoms) and expressed my concern about placing a 2nd order with Chewy pharmacy since I still hadn't received the first order. I was assured the first order fiasco was a fluke, and I could absolutely have trust in their services with my 2nd pharmacy order. Well that was a huge mistake!

The people in the warehouses do not know how to verify to make sure that the item being picked and shipped matches what the customer ordered. The customer service line was very helpful in issuing replacements but when I get the replacement package and look inside, I am looking at the same jumbo nail caps for Dogs. I ordered Pink glitter for cats size med. I will be going back to ordering from Amazon. I got the same wrong item 3 times in a row.

I received my order today. It was left at my detached garage far away and subject to the elements. Specific instructions on my account says to leave at covered front door. I have a replaced vertebrae and can't move them. Her solution. Print out a packing label and send it back???? Have spent over 5000 dollars with this company. 500 at Christmas time alone. Customer service was GREAT years ago. Guess what. Found the dog food cheaper on Amazon!