Chewy.com Reviews

I ordered flea medicine from them that ended up being 10.00 more than advertised with taxes and shipping. They say 1 or two days to contact and get a reply for a prescription. Try 3 days and even though they confirmed my email and cell #, they didn't think that it was important to let me know that they cancelled my order after calling my vet who denied the prescription because they only spoke to the tec who didn't know I had a prescription and didn't ask the doctor??? What kind of co. is this? Meanwhile my poor is scratching like a banshee. I will never order anything from them again. No apology for non-notification, two stars just because the person I spoke to was at least polite.

I have used Chewy a lot because I had a cat with kidney disease. I always got my deliveries fast. Once they were unable to access my property because of a gate but re delivery was fast. Their customer was is great as well. When I get a new fur baby I will continue to use Chewy.

Chewy has been our go to.. for pet supplies for many years. They truly care for our pets. Great customer service, and products. I will not trust any other companies with our furbabies. Ty Chewy. And our critters love you too.

Chewy Pharmacy went above and beyond for us today! Everything was explained, researched, expedited and handled with care. The customer service was love and pure dedication to ease this fur baby mumma. After a very stressful expensive emergency my two dogs needed what the vet charged $1400.00 in prescription costs. We found three of prescription on Chewy for a third of the price the vet wanted to charge! It can take time to get a prescription on file however we didn't have time to wait. I called and asked if we can get that process expedited. I am sure it is not the same for all vet offices.

I had dog food and expensive eye drop Rx auto ship for my German shepherd, Alpha. She got sick 3 months ago and passed away few days ago. Her veterinarian kept running tests and charging me thousands of dollars while Alpha got worse. Finally we took her to specialist and from the first visit they determined she had multiple tumors on multiple internal organs and all those weekly blood and urine test and multiple xrays with radiologist review were absolutely unnecessary. Veterinarian took advantage of our love for our pet to make himself rich.

Our beloved boy of 14 years passed away 3 days ago. My dad had a supply of food arriving and reached out to Chewy to see if he could get a refund. His specialized dog food was pretty expensive. They refunded him the full amount and told him to donate the food. I’m still shocked. You have no idea how much that means to our family, especially during this difficult time. I will ALWAYS support Chewy after this, if I get another pet. Thank you for being a company that actually cares about their customers. I highly recommend this brand.

I don’t usually write reviews often but I’d feel morally wrong not to. I, unfortunately, had to rehome my dog and forgot I had an auto-ship for 35lbs of dog food. The package arrived and I called to request a return. First I was super surprised not to be sent to an automated call menu. Immediately a person picked up so that already made my morning.

After we euthanized our oldest guinea pig, who was almost 7 years old, due to her having a mass come back and doubled in size after surgery. I called Chewy to ask about the unopened items as we had several that I wanted to return since we would rehome our remaining piggy to a family who only had one. The representative told me to donate it, which I did, instead of sending them back. I gave the items to a local shelter and a few items to the family who took in our youngest guinea pig. I wanted to say Thank You to Chewy since we became customers in 2020 and have had only 1 item through the years that was damaged, but I called them, and they replaced it with no questions asked. We are still customers since we have other fur babies and will continue with them as I like their customer service and the user-friendly website for ordering items, which is easy to use.

A few days ago I had to make a call to Chewy letting them know sadly that I had to cancel a prescription due to having no choice but to put my dear furbaby down. I spoke with Erin who could not have been sweeter. She was completely understanding and even offered an ear if I ever was having a day and needed someone to talk to knowing they are not just pets, but family. Today I had a knock on the door to a man handing me flowers. Stumped, I read the card and it took me a moment to figure out who sent them. The card read, “Losing such a big part of your family is never easy. Sending you Love, Erin and your Chewy Family”. All I can say is, THANK YOU ERIN! You definitely go above and beyond to make someone’s day just a little bit brighter!

Great customer service. It’s pretty unbelievable that when you call the customer service line, there are no annoying automated prompts. I get a real person in the line right away. Love ordering from Chewy.

First time Ever trying Chewy and my last time. I received only part of my order. After an email, they want proof. I sent them pics of the box which only had my dog food. No cat food in there. Will not order from Chewy again, fooled me once.

We had a cat to pass away. Before I realized that our subscription still had a flea and tick collar for him, it arrived. I contacted customer service to see if I could return it and they said to keep it and donate it! How awesome is that customer service. :-) The woman was absolutely kind about losing our pet.

I called their customer service line before placing my prescription order. My question was, do I need to mail in my prescription, or do you phone verify with the prescribing Veterinarian? The guy whom I spoke with clearly stated that once I pay for the prescription, my prescribing Vet would be placed in the call queue for Chewy to "call" to verify. I then specifically asked him again if I had to mail in the prescription, and clearly stated "no". Obviously, Chewy does not train their foreign workers very well!

I’ve religiously shopped with Chewy.com for many years. My cats love their Tiny Tiger food and I’m able to put it on auto-ship so I never have to go without. Sometimes that means I have a bulk supply I put aside for the future….However, after years of exceptional service, starting last month, my shipment arrived with the box of Tiny Tiger cans just dumped into the shipping container with no box or packaging provided, just dumped into the box. Unfortunately, this leads me to have to go purchase a box to store this cans in. It’s a huge headache.

I received 2 auto ship items today but I thought I had cancelled all my auto ship items. I did a live chat with Danielle S. And she was great! She quickly refunded me for the 2 items, made sure my auto ship was actually cancelled, and told me to keep and donate the 2 items I received. I have never had such a pleasant interaction, going into the experience I was expecting to have to get a return label and all the normal song & dance when trying to get a refund online. Thank you Chewy… and thank you Danielle S.

I have been a customer of Chewy for about 12 years. They absolutely have the best customer service I have ever seen! They go above and beyond for any questions, or problems I have had. They respond to emails almost immediately! I recommend them to everyone I know. I've even told people in line at Walmart to put their items back and sign up with chewy autoship. I am a customer for life!!

I cannot express how much Chewy has meant to us, especially during a difficult time. We’ve always been impressed by their service—orders are consistently delivered on time, prices are great, and everything arrives with the utmost care. But what they did for us recently was truly above and beyond. Our beloved dog just passed away, and we had a recent order of food we no longer needed.

We have placed many orders with Chewy for at least 6 years. Every order was filled accurately and promptly. We received our orders, for vet prescribed dog food and supplements, on time every time. Their prices are reasonable. Their real-person connection is awesome. Never had a problem speaking to a representative and my questions were resolved quickly and accurately. We suggest that everyone who needs the products they carry order from them.

My beloved Rhodesian Ridgeback had to be mercifully euthanized after she was diagnosed with lymphoma. I had to cancel her prescription diet. Chewy sent a beautiful bouquet of flowers and a card to our home to honor us and our pup. Thank you, Chewy.

They are excellent! The food is always fresh and go out of their way to satisfy their customers. My little Chihuahua passed away during the storm so I called to cancel the order, and they literally send me flowers with a sweet message “Sorry for your loss. Hope we made you smile.”

Recently I ordered very special food and supplements for my small Yorkie Chesterfield. Sadly just as the subscription was about to be sent out. We had to make the difficult decision to put Chesterfield to sleep. When I chatted with Chewy about the fact that I no longer needed the subscription for the prescription supplies. They were so lovely in helping stop the order. Furthermore I received a beautiful bouquet of flowers in sympathy from the Chewy Family today. I am overwhelmed with emotions to start. But to know that a company took the time to send my family flowers is above and beyond. Companies let alone people don't normally take the time to one care and two to actually take action. So impressed with the wonderful customer service and care from the Chewy family. Thank you! You brighten our day.

Dealing with this company is Infuriating EVERY SINGLE TIME!!! Every time I’ve done a prescription refill they can’t find it from the RX number that is CLEARLY listed on the bottle! They say they don’t keep that number in their records?? SERIOUSLY???! Then they put you through 10 minutes of PURE HELL verifying your account, email, credit card number, ADDRESS TWICE!! It’s just a huge pain in the ** to use this company! And NEVER try to use a discount code! They screw that up every time as well!!

Chewy's customer service is beyond anything I've experienced. Other companies could learn a lot from them. They cater to their regular customers and don't give them the run around when there is a problem. They just handle it and make it right.

Their customer service has been great. I accidentally had an order ship to an old address and they sent me a replacement free of charge. I will definitely continue to use Chewy. Also I really like how personal they are.

I've been ordering from Chewy for several years now, my orders are typically picked within 24 hours of being placed, they are delivered usually within a matter of days. I have not had to contact customer service because all of my orders have been correct but my parents are also Chewy customers and when my step-dad passed away recently my mom needed to switch the account over to her card, not only did the customer service rep make the switch over a completely painless process but they even sent my mom a bouquet of flowers and condolence card. Prices are good, I don't pay for shipping because the free shipping amount is low enough that I typically hit it ordering what I need for the month.

I cannot begin to tell you how pleased I have been with Chewy for the last 14 years. I have been buying their products for both of my dogs: food, toys, treats, etc. Sadly, I no longer have my boys with me due to their old age. After speaking with an agent on the phone the other day to cancel my auto ship membership, Alexus offered her condolences and we went about our day. Much to my surprise, on my doorstep today, was a dozen roses from the company, yet again offering their condolences. What a stand up company. I have never experienced this from any other company. Thank you so much Alexus and Chewy. You definitely touched my heart.

I was happy with Chewy for almost 2 years, then their process went through the roof. $100 for 22 lbs. of dry kibble dog food is excessive and price gouging while blaming inflation when inflation is really corporate greed. I'm very unhappy and won't be buying from Chewy.com again.

Wanted to use a $20 coupon on dog food. Had to snail mail the coupon in. I was told it would take three weeks to process. Six weeks later and several phone calls in, I have yet to see my credit. When I called today, they said it was processing. Not sure why it takes Chewy so long to give you back your money. I know when I order from them, the charge shows up on my credit card immediately. I will be moving my pet's food to a nearby brick and mortar store where I can just use my coupon at checkout.

Chewy has been an incredible service for our family of pets (dogs and parrots). I truly appreciate their quick response time, efficiency, and their compassion when our 12-year-old Goldendoodle passed away. We cancelled the autoship for his food and asked if we could send back the last bag of food we ordered. Not only did they respond with kindness and love, they refunded that last purchase and asked us to donate the dog food. Thank you so much, Chewy, for caring about your customers and the furry and feathered in our lives.

I paid for an online vet consultation to avoid having to take my cat into an office and the hassle and money it comes with, Dr. ** was very helpful and knowledgeable and kind, however, she pretty much just recommended I take him to a vet anyway without being prescribed anything. I could’ve just saved my money, this was a mistake on my end. I did not pay attention to the terms. I would recommend not wasting money on these.

Worst customer service ever. What a disgrace. Buy your animal foods elsewhere. I will tell my family, friends, and neighbors to not order from Chewy. Do not recommend this site to anyone. Take your money elsewhere. What a disappointment.

Chewy has been an amazing company for all the years that I’ve used them, which is about 13, probably more. My baby recently went to the rainbow bridge, and I just received in the mail, a beautiful canvas painting of him. How wonderful that a company actually cares. Not to mention throughout the years if I ordered the wrong thing or my baby did not like it. They always compensated me for that. They are truly an amazing company.

EVERY ORDER IS A HASSLE! Codes don't work, they don't follow up with the vet. I have literally had an issue with 8 out of my last 10 orders. They have fixed it every time which is why they get 2 stars. All of my pet's info is in their system, my vets, etc, so I go back to think it will be easier. I'm done!

Just recently my cat, Lavern died from cancer. When I returned home from getting her ashes a floral arrangement was waiting for me. It came from the Chewy company with a beautiful card. I never expected a floral arrangement from such a big company in condolences for the death of my beloved Lavern. They are a warm and compassionate company.

Chewy is the best company I have ever done business with in my life and I am age 66.5!! If you have a questions about products/concerns or issues using the app to get products-Chewy is there for you! Chewy stands behind everything they sell-my kitten got sick on Purina food and Chewy gave me credit and sent a get well gift-they are so kind toward pet health!!

I just first want to say, I have never called a 1800 number and one didn’t have to go through 900 menu options to get to a human.. a local human at that.. but the kind lady picked up on the second ring like it was her desk phone.. on a freaking Sunday at that.. I will not go into actual details so that no one could take advantage of the situation.. But I will say the help that was offered was first class and more than I could have ever asked for out of a help desk.. The accommodation is real and a godsend.. A technical error caused my issue and the nice lady helped and explained and walked me through had so much compassion.. I will always stand by Chewy.. Thank you so much Chewy for your phenomenal assistance!!

Have spent appr. $20k over some years with Chewy! They take it for granted as big as they are and don't give a darn when there are issues! I ask a simple request to place my delivery at my front door! Instead they leave it at my garage door closer to the road! I'm an elderly woman and it's harder to carry in this way! Also the contents is always spilled out and a mess! Shame on Chewy! If their competitor gave a packing slip with their orders, I would surely use them!

Dangerous dog food!!! Every time I place an order through Chewy, the cans arrive extremely dented. The first time this happened, I didn’t know any better and fed my dog a dented can and he got sick and threw up and inhaled his vomit and developed aspirational pneumonia and was in the hospital for 5 days.

Created an account with this mob so I could buy my cats and outdoor "house" for the winter. Set the account up, signed in found the house I wanted, put it in my shopping cart, paid for it via paypal and got the standard "thank you for your order" rubbish, VERY QUICKLY followed by "As a precaution, we canceled order #** because we noticed suspicious activity related to your account. You won’t be charged for this order."

We can all agree that the prices and selection at Chewy are very good, which is what initially drew me in. But I have two major complaints. The first is their delivery. The last four deliveries I have had from them have all arrived late at night, after 10 PM. I go to bed early and this means I have packages sitting on the front porch all night, inviting animal scavengers and porch pirates. Fortunately this hasn’t happened, but I am not comfortable with that. Twice when I complained to customer service I received emails from people telling me how sorry they were and that they would move my complaint up the chain and make sure their delivery carrier (I believe their website names FedEx) is aware of this problem.

Bought a ball for my dog. They sent to old address. Spoke with customer service to make sure they had new address. Chewy resent the item and once again sent it to old address. Spoke to customer service again and was told item would be rerouted to new address and resent. Three days later I see a refund of $5.25 which doesn't even cover the cost of the ball. What a bunch of incompetent crooks.

Chewy is amazing. My pup passed away shortly after I made two purchases one of her flea and tick medicine and one for her food. They offered a full refund for both the food and medicine and asked that I donate the items to a shelter or our vet. This customer service was outstanding, they truly care about their customers.

Chewy has unmatched customer service. When I called to order prescription food for my dog they inquired about my other dog. When I informed them we lost him, they sounded so supportive. The next day I arrived home to flowers! Wow, who would think a company would take such care to acknowledge our loss. I will always use this company as a result!

I have always received excellent customer service from Chewy in the rare few times I've had to call over the last ten-plus years. I tragically lost most all of my cats in our house fire this year and I thought I'd cancelled all my autoships last year but I had apparently forgotten some. I can no longer access my email addresses due to most of my tech and my password hard copies burning in the fire so I was dreading calling for help but the wonderful lady I spoke with was so kind and helpful. It's been an exceptionally awful year and she really made a difference for me when most people are impatient and dismissive. (I also have dementia so it's hard for me to sound sensible and ask for assistance concisely). She was an outstanding help in a company I already really liked working with. I'd recommend Chewy for many reasons and especially for their customer service group.

2 different times, I received rancid hairball gel for our cat for a total of 8 tubes and $110.00. When I spoke with customer service, I was told the hairball gel is non replaceable and they are sorry for my loss. I have been buying this product at our local pet shop for over 7 years and never once had a rancid tube. Bad products, poor quality assurance and even worse customer service.

I have been a Chewy customer primarily to fill my cat's prescription food. My last order was delivered in August (2 months ago), and since then, my sweet girl Lucy has passed away. I've been staring at the unopened Chewy box for almost a month, too sad to throw it away or try to return it. Today, I reached out to the customer service department. Their team responded with the kindest note offering condolences and reminding me that Lucy will always be with me. They then told me to safely dispose of the food and gave me a full refund. Chewy.com will always have my business. What a kind company.

Gave CHEWY another chance and the same thing happened. Received a smashed case of dripping cat foods inside a bigger unpadded box. Impossible to tell which dented cans are safe. No gift card. Not a bargain after all when they can't ship correctly...and yes it took longer than stated but I expected that. What I did NOT expect was to AGAIN receive damaged and potentially poisonous food.

I cannot say enough amazing things about Chewy that convey my true feelings. They are such an incredible company and I love everything they stand for. The selection is so comprehensive and vast. They supply for a large variety of animals, even farm animals and birds! On top of the great selection, the very BEST part of Chewy is their appreciation for the customers. Their customer service goes beyond simply customer service, they make you and your furry/scaly/feathery/skin baby feel like part of their family! They send birthday cards to your babies!

I ordered my dogs prescription from his vet online. On September 27 I was told it was going to be here. I left very detailed instructions for delivery. The delivery driver just said wrong address so I then called Chewy and gave them the same instructions. I was told I would have it on Saturday and that the driver would call and follow my detailed instructions. I heard nothing from either until the first of October. Where again they said they could not deliver so Chewy said they could leave a complaint on that driver and redeliver. Even though the medicine was back at their facility. She said she spoke with her manager and that was all that they could do. I asked how would that guarantee that I got my stuff? My dog needs the medicine. She again said that was all she could do. So I agreed.

Outstanding company! Family owned, I believe, with a personal touch. Have been a customer for many years and have ALWAYS had great service that's been above and beyond. Fast delivery, excellent selection of products. I highly recommend this company.

We recently had to contact Chewy.com to cancel an auto ship due to the fact our beloved dog has passed. They were very kind and compassionate. The next day they sent us a beautiful flower arrangement with their sympathy. So very nice of them.

So they sent me a coupon which I used, put order through, and sent me an email stating my order is in process. 3 days later I get an email saying I need to call them to confirm I want my order!! WHAT?!? So I do and the lady on the phone says all good. 2 days later I get another email saying my order won't be sent because the coupon I used was for new customers only!! I ordered from them 1x in my life over a year ago! Why send the coupon? Why allow it in the system?? Why put customers through this! MY DOG WAS WAITING ON THE FOOD I COULD HAVE BOUGHT FROM AMAZON!

I used Chewy to have my cat's prescription diet food sent to my home. They were always prompt on delivery. When I received a notice that my cat's vet authorization was coming up for renewal, I emailed them back that my cat passed away. I received a very kind sympathy email and was notified they were crediting my bank account for $79.00 for the cost of my last cat food purchase. I was so surprised and pleased. What a beautiful gesture.

This company is so unreliable and has left us without food many times. If it wasn't that my nearby stores don’t always carry my dog's food I would never use them. Most operators just yes you to death. Stay away from this company if you can.

Placed an order for meds and supplements for my dog. We received partial order and kept receiving emails regarding delayed delivery. When on the phone with Chewy, they said they didn’t know what happened and could not give me a detailed explanation, only asked if I wanted a refund. They were basically saying, "We messed up and so what?!? You will have to wait another 3-4 day, which would be 10 days from original order or take a refund!" Their attitude about the situation is wrong! If Chewy messed up the order they should at the very least try and explicate the order or discount the order, something to show that they care! Nope, it was take the refund or wait the 10 days! There are many other online sites that offer better care of their customers! I will take my business elsewhere! This was a situation handled poorly and made worse by Chewy.

Chewy.com has been great, they hit the outstanding mark with me when I called to discuss my beloved dog/baby passed away. The customer service rep was so nice and understanding that I was and am grieving a tremendous loss that they sent me a small vase with flowers! They have always been prompt with any issues and I feel that the customer service reps are so thoughtful of its customers and I always get to speak to a live person! 5 plus star rating from me. Thanks Chewy for hiring caring staff members.

Chewy is the best company! I’ve shopped with them for years and they have the best prices from food, supplies & meds. We had to set our girl free 2 1/2 weeks ago because she had Insulinoma (pancreatic cancer) and she had progressed. We had just ordered a new blood sugar monitor and received it the day we had made the appt to send her off. I was a mess and notified Chewy I needed to send it back. They not only said to keep/donate the monitor, they refunded my credit card, they sent me beautiful flowers with a card the following day.

I will never buy again. I was told something would be here on a certain date. Then they said, "Oh we will do a courtesy refund" and still give me the stuff as a courtesy then I check and they said I canceled it ...no I didn't cancel it. I said, "NO don't cancel it" or was supposed to be here today. I was told I get it today. For sure. NO problem and Now I am NOT getting it. I am losing money because of them. I needed the costumes I ordered for tomorrow and NO I can't go buy them because they're NOT in stores. So thanks to them lying I losing $60 for Entry fees.

Your customer services is incredible. But not as amazing as your compassion! I placed an order for Scoots early in the morning. By that night my pet’s health had declined and unfortunately I no longer needed the supplies ordered. I attempted to cancel the order but it had already been shipped. I contacted customer service and without hesitation I had been refunded and was advised I could donate the items in the order. The customer service rep spoke to me with compassion and had sincerely offered compassion. The following day I had been dreading coming home. Not hearing Scoots’s paws clicking on the floor, knowing he wouldn’t be waiting at the door for me, never hearing him bark for food or to go outside. There were flowers waiting for me. From Chewy.com. It softened the sadness and I just wanted to thank you for treating people with compassion and knowing the sadness of losing a pet.

I have 3 dogs and have been using Chewy for about 4 years now. Lately they have become unreliable. I have an order that is automatically shipped every other week and it has become more and more late. I currently have an order and it again isn’t shipping. I’ve called twice and no one wants to do anything for me. Just tell me it will ship soon. My order was expected to be delivered on Saturday. Now it’s not gonna make it and I’ll have to call again. It seems that no one cares about you. Just earning a paycheck.

It has always been great shopping with Chewy. From the ease of using their app, to their customer service that is exceptional. We have two auto-ship orders and have never had any problems with either of them. Their delivery is extremely fast.

My family lost our beloved Princessa that’s been with us for over 15 years. I called Chewy to return a medication and explain to them that Princessa has passed before receiving the new meds and the rep was more than wonderful and understood our situation. Chewy then refunded us for the medication and sent us flowers for our loss. My family was in awe when we found out that a company would do such a wonderful gesture. We are truly touched and will always be your loyal customer. Thank you again for being great!

My dog passed away a few weeks ago and I called Chewy to cancel her reoccurring prescription refills. The staff were so attentive and kind to me. They were able to make the process easy for me. Then yesterday I got a flower delivery from Chewy expressing their condolences for my loss. This completely touched my heart as no company in today's market has these kind of gestures. Thank you everyone at Chewy for making this more bearable for me. Couldn't upload photo of my beautiful flowers and sweet note.

I really appreciate Chewy for covering my pets supplies. With their vast variety of food I was able to get the perfect balance my pets need. I also appreciate them replacing an order that was stolen from my front patio at no cost to me! Thank you chewy!

I only have used Chewy for a little over a year ever since my cat became a type 1 diabetic. Hands down a wonderful company from the customer service to the pharmacy staff. You can tell everyone there loves their job and loves all animals. Every single time I have called weather to make sure my cat's script came in or to just ask a general question on how something worked every person has been so helpful above and beyond. I could not be more pleased and satisfied with how this company operates. Unfortunately I lost my fur baby on 9/9/24 due to a seizure that caused too much brain damage.

I contacted Chewy via phone on Tuesday, October 1st, explaining how sick my dog was and if I could pay extra to receive my prescription faster. I also asked 3 times if a new prescription was needed and he kept mentioning no, as there is an active policy on file for **. Today after 3 days, I received an email indicating my order is on hold socne I NEVER EVER HAD A PRESCRIPTION FOR CHEWABLE **. The problem is I HAVE NEVER EVER GIVEN MY DOG CHEWABLES, I DID NOT ORDER CHEWABLES, & DURING MY CALL I MADE SURE THAT THE REPRESENTATIVE UNDERSTANDS THAT. Today I spoke with a pharmacy tech and she said this is not her problem, that I ordered chewable, and if I want to cancel. PLEASE READ THE SCREENSHOTS OF MY CHAT. The Pharmacy tech named KAY, did not bother to ask if I ordered them through a rep until the end that I said I'll report her to the Consumers of Affairs. Please don't shop at chewy, where your pet’s well being is their last concern.

Chewy truly is one of a kind. I lost my pet. It was very hard to call & cancel my orders then also telling them why I was cancelling. I wish I knew the gentleman's name but he was very compassionate when assisting me. He lowered his tone & he talked about my pet with & offered exceptional empathy. I was perfectly satisfied with his care at the end of my call. 2 weeks later, I received flowers at my door offering condolences to me. This was the most compassionate unexpected surprise I never would have expected. For all of this, in the future, my pet care will go through Chewy without question. Thank you so much to the Chewy Family!

I have only ever had good experiences with this company. But specifically, I called today to cancel my auto delivery because my sweet and beloved Daisy passed recently (she was 14 years old) - and I was late in doing so,

When we called to cancel our subscription because our pet died they sent our family flowers expressing their condolences! Literally the sweetest thing ever, truly great customer service! Thank you, Chewy!

Our dog Lucky was cremated. We informed Chewy and asked no additional food sent. Chewy representative offered condolence and to refund the amount for our last purchase. And then sent us flowers. We really appreciate their thoughtfulness during this difficult time.

Never, never, never sign up for autoship. Chewy lies and tells you the date of an autoship can be moved or cancelled. That's not true. This company has a lousy computer system and very poor customer service. Three times I received autoships after moving the date. I had things to spend my own $$$ on. And they billed me even after I told them not to. When I tried to delete the items from the autoship, they locked it in. I am very unhappy with Chewy.

I'm just had a lot of problems with them. They aren't informed about their products, they send the wrong products, they don't listen well and their prices are rather high. The delivery service is pretty bad too. I've had a lot of problems in that arena.

I had my autoship set up too frequently and I just went on to amend. They immediately credited my order and asked how me and dog were doing by name. The customer service is exceptional and I'll never forget them sending flowers when my Chula passed away.

I ordered pet food on this site. They offered a discount for auto-ship, so I set that up. They also advertised free 1-3 day delivery, and a satisfaction guarantee. I thought it sounded too good to be true, and I was right. After I ordered the pet food I got an email claiming they needed to confirm my information before they ship the item. I know this isn't true, but still, I responded and let them know all my information was correct. They did not respond or ship the item, so I sent a message asking why the item wasn't shipped.

Recently I lost my furbaby of 19 years. I was devastated and found myself with more cat food and litter than I knew what to do with. Chewy had always publicized full refunds for unused and unopened items so I called to make a return. Their customer service not only handled my issue swiftly and happily, but a few days later I came home to a very thoughtful gesture showing their sympathy for my loss. Their heartfelt and genuine response to my hurt made me a Chewy customer for life. Their business goes beyond profits and shows true compassion. Thank you Jennifer, to you and your team, I express my gratitude at your thoughtfulness.

Chewy’s customer service is outstanding! They have representatives 24/7! My call rang once and I immediately had someone answer and help me with everything I needed. She was so nice and friendly. I usually get anxiety talking on the phone for help but they make it so easy and so friendly that I didn’t get anxious at all. I love it here!

I have been a Chewy customer for a long time..The only thing I want to address is when I get 20.00 coupons or gift cards….THEY NEVER go towards anything I have always purchased in the past…No Science Diet food of any kind and no Fancy Feast of any kind so those coupons do not help me in any way and not sure why Chewy continues to send them to me!! I find this EXTREMELY frustrating with the amount of money I have spent with Chewy!! They need to send coupons and or gift cards for things I normally purchase!!

I bought my cat's food on Monday, they took the money right away but on Tuesday I Receive a message that says that I needed to call to customer service to fix something with my account. Which I did and they asked me a lot of verification questions and then they said that everything was fixed and that I will receive the food between 24 and 48 hours on Friday 4am I receive another email saying that I should call again and do the same process again and that they couldn't Approve my purchase EVEN THOUGH THEY TOOK THE MONEY ON MONDAY, asked for same information twice and told me that I will receive the food not later than Friday... And because Is Friday Already, and my cat does not have her food and I will have to go to another store anyway.

I was blown away with the customer service I received by Chewy!! We had a cat that was very ill. We bought prescription canned food and hydration packs from Chewy. Sadly, our cat passed away. We had $100 worth of unopened product. When I contacted Chewy to see if I could return the products, they quickly refunded the entire purchase and asked me to donate the products to someone!! I was so surprised as I was expecting something totally different. That is not it! The next day they sent a beautiful bouquet of flowers with a sweet note sending their condolences to us. Thank you so much, Chewy!! You have the best customer service!!

My experience with Chewy has been incredible.. During the storm I ordered my food for our dogs. The day of delivery we had to evacuate. They went above and beyond to make sure all 3 of our dogs Pecos Livie and exact .. were not without food. They were able to ship us a new order of food to the RV park we evacuated to. All the customer service representatives were more than helpful with our disaster situation. Above and beyond..

Big THANK YOU to this company & all the staff that help support their process. Been looking for a specific cat litter for my allergic cat and kept having issues with other stores around our area (you all know the busy schedule of when you run into several stores looking for and finding everything else but what you need) and websites being out of stock. Finally found a reliable website that not only had exactly what I've been searching for but they delivered so fast!!!! Can't say enough how grateful my allergic cat and I are - to have found this website.

I cannot recommend Chewy enough. My orders always came on time & the product was great. My experience with them during the loss of my pet & wanting to do a return was exceptional. They credited my account & let me donate the product to my local animal shelter. The following day I unexpectedly received flowers from the company. I am so grateful for the caring & compassion they showed during this difficult time. Thank you to my chewy family!

Chewy puts a banner across their home page as well as across every item you click on that says $30 e-gift card off a $100 but when you try to use that they say it’s only on certain items. If that is the case the banner should not be across every item. Very poor advertising and customer service. You would like to think that a company as big as Chewy would be better than that but apparently not. Very disappointing

I have always used Chewy for my pets' needs. The prices were reasonable compared to the vet for sure, yesterday I called them crying because I just had to put my dog to sleep to cancel my auto ships. Today I open the door and find beautiful flowers and a note that says losing such a big part of your family is never easy…. I am floored and full of joy at the same time but still crying. I so appreciate the Chewy hug in less than 24 hrs of one of the worst days of my life. I will always be thankful to them.

I have had absolutely nothing but delivery problems from this company delivery service. I contacted Chewy and they informed me that this is not acceptable and sorry it had happened and will not happen again. Now here we go again. I’m out of the state and the package was thrown in my front yard in the weather and rain. The package will be ruined I’m sure by time I make it back in 6 days. I’m going to ask for a refund and will not use this service ever again. It has been a complete nightmare! Fair warning to all who’s even thinking about ordering from these guys. Totally dissatisfied with the service. Possibly 45.00 down the drain.

I ordered a 42 lb package of cat litter and a package of pill pockets. The litter was on top of the pill pockets which were flat as a pancake. You can do better Chewy. I have been with Chewy for quite some time and usually am very pleased with the service.

A few things to begin, I ordered 2 dog beds and found out later after they arrived, they were kinda crinkly noises as my pups got on and off during the night, I called Chewy and told them the problem and they asked that I donate them to my local animal shelter and gave me a full refund for both beds. 2nd, I have 3 dogs, and I called Chewy to ask if they could delete one account I had for my older dog because we lost her to heart failure. They were so supportive. Super kind on the phone. Then, a few days later, a beautiful gorgeous Bouquet of flowers arrived from Chewy and their crew about how sorry they were to hear about the loss of my old girl. Super kind, super sweet. Very nice to speak with in the phone about any and all concerns. I have NEVER had a problem with dealing with Chewy. I recommend Chewy. And I can't thank them enough.

I must say this is the most thoughtful pet business I ever dealt with. My dog Nunzio just passed away last week, I had to call Chewy and cancel his prescription dog food. They couldn’t have been nicer. And to top it all off, they sent me the most beautiful bereavement flowers- I was so touched. How thoughtful was that? That’s a great company with great customer service! Thank you Chewy. ♥️

After leaving my previous 1 star review and canceling my future orders, Claire from Chewy called me to talk about my experience. She went above and beyond to resolve my issues and restore my faith in the company. She also followed up several days later to ensure that my pets were happy and healthy and just really took the time to build a relationship that I felt I had in the past with Chewy. I cannot thank her enough!

It’s truly amazing how Chewy takes the time from their thousands of customers to send a birthday card to your pet. Thank you so much Chewy for being such a thoughtful and caring business. We are glad that we found Chewy for our dog's needs.

I ordered prescription cat food for my sweet boy who is having some urinary trouble. My boy Fred refused the food so I called Chewy and they were delightful and issued a full refund. Very helpful and kind. Highly recommend.

Chewy is, by far, one of the best companies we have ever worked with! Their employees genuinely care for the customers and do everything in their ability to correct any situation that might have gone wrong. We received our usual 40 pound bag of dog food and when we went to bring it inside, we noticed the box was covered in ants, inside and out. We had to spray the ants which got all over the bag and obviously didn't want our dogs exposed to any chemicals in the spray. We reached out to Chewy (with pics included) to ask if there was anything that could be done since this was basically $50 thrown down the drain and within minutes, Chewy responded and sent out a new shipment of food. We will always be loyal customers to Chewy and it is because of their incredible customer service that we have received as well as others have received based on all the positive reviews we have read. Thank you, Chewy, for being one of the best!

Had me call in and the cardholder call in to customer service. Told everything was fine. Then Cancelled my whole first order because a roommate used the same address for first time order promotion a year ago. Not the same name, email or billing info. Not the same phone number just the same delivery address. I find out by going to the site to track the order. You can't buy this food in stores and cancelling my order means I'll need to wait another 2 days for the amount pending to be avail in my account. So total of a week from order date and I'll need to repurchase and wait for delivery another 3 days. Total 10 days until I'll see the food at best.

Chewy is incompetent. Ordered a bubbler for my aquarium. 1st one was broken. 2nd was not in the package. The 3rd is supposedly on the way. Totally incompetent. DO NOT BUY FROM CHEWY. They are over priced and unable to supply products.

Normally I love Chewy but this order my box was is heavy that the Fed Ex guy was struggling to bring it to my door. They put my cat litter that was 39lbs in the same box with the rest of my order. It smashed all the 12 bisques small boxes and bag of Royal Canine cat food. When I called the customer service the Rep said that they can't guarantee that it will not happen again, which she was not very nice about her response. It just seems like common sense not to put something that heavy in with small boxes that weigh hardly nothing. Just sad about this order :(

Their Customer Service is horrid. I called to ask about the food that my dog's former owner had shipped to their home. Chewy's customer service would not assist me - told me the name of the dog food was personal information (even though I provided the name and address of the dog's former owners). Then I asked about how to cancel the account in the future and instead they cancelled my auto ship order! Now I have no Chewy account or autoship for his meds. CHEWY SUCKS!!!

I’ve always had a great experience with Chewy. I order from them every month for our German shepherd and Maine Coon cat. Our last order was delivered to the wrong address by the shipping company. Even though it wasn’t their fault, Chewy cancelled the order and sent another shipment and it arrived the next day. I’ve always experienced exceptional customer service with them. I’ve been a loyal customer for years and will continue to do so.

For the 2nd time my bag of dog food was open when it arrived! I am not worried about the product loss, which was minimal, but the freshness of the food. We are talking about Blue Buffalo, high dollar product. I don't know if bag was shipped open or popped open in transit.

My dog didn’t like The item I purchased, the order arrived on time. Customer service was very friendly, a refund was issued without questions asked. I didn’t have to mail the order back. Very satisfied customer.

Worst customer service ever! This is not about the products. This is about the company and their customer service. After refusing to expedite an order THEY had screwed up, the customer service consultant actually said: “just cancel your little order. It won’t hurt a big company like Chewy.”

I have used Chewy for years and always received the greatest of service. My dog Elvis needed special prescription food and meds and they always asked about him when I called in. This past week my lil Elvis passed away. I called to see if I could return an order of unopened prescription food. The gentleman that answered was so kind. He gave me a refund and told me I could donate the food to my vet or a rescue. Then today I received a bouquet of flowers from the Chewy team with condolences. I was blown away and teared up. This company really cares about their customers and their owners. I will be a forever customer!

I called Chewy because I had to stop my auto shipments because my dog of 15 years had passed away. I explained it to the Rep and she took care of it, a week later I get a package from Chewy and I'm wondering what is this, enclosed is a picture of what Chewy sent me. They are such a great company and care about your pet. I want to thank Jennifer and the Chewy family. You guys are the best.

Simply awful. They do not care about animals or their customers. I had an old rx for food so it made sense to cancel that order. But I got a new one, uploaded it twice then emailed it and they canceled my order anyway. Use anyone else, it will be much better than the poor service and help you'll get from Chewy.

Do not use Chewy's prescription services, they are deceptive and not guaranteed. They will send you an automated approval but in reality, it has not been approved and will take 3 working days to fill and ship!

Chewy.com has been awesome to work with. Just today I had an issue with one of our bags of dog food and so I called into their customer service team. What a nice call! Lady was outstanding and cared so much about the issue. Sending a replacement of the food right away without an issue. This is what customer service should be! Also, never had an issue before with any product, and been using chewy for years as a family. Thank you for being an example of how we should treat each other in this world. Jamison

I’ve been purchasing food and many other items from Chewy for many years. I have several auto-ships. I have multiple pets. A few months ago we lost our beautiful sweet Daphne, a weenie dog. Today I received in the mail a beautiful painted portrait of Daphne with a card of condolences. Chewy is always so caring and thoughtful. I will never go anywhere for my pet needs! Thank you Chewy.

My pet had to be euthanized before I could make use of special food ordered for her. Chewy offered a credit for the food. Thank you, Chewy, for your personal condolence after the huge loss of our family pet.❤️

I love the services Chewy provides. I wish the delivery service appreciated the business. I order from chewy because I have a hard time lifting the big bags of food from the store into my house. Fed ex brings my orders and leaves those heavy boxes down by my garage. I guess if I wasn't low income I could give them a tip for better service. Maybe they would bring the boxes to my back porch? A tip or not, heavy boxes should be left on one of my decks which lead to an entrance to my house. Chewy needs a better delivery service. Fed Ex is lazy!!

I used to be a regular customer, left because of a few reasons...1. no veteran discount (service dog) 2. Product shortages (they took your money while not having product to deliver. I revisited Chewy recently, ordered items and the delivery company OnTrac sucks...they seem to hire Shady folks afraid of the armed federal police that man our entry gates. Our Guards have informed us that OnTrac is hiring loads of the illegals coming across our Southern Border. So they either have warrants and do not want to have their ID'S run, or they have no documentation. So, they return the items as refused.

I would like to say thank you. The picture of Jack is beautiful. A month and two days ago I had to put my Baby Boy to rest. The absolute hardest thing. He was 14 and had cancer. Wasn't getting any better. Miss him dearly. I've been struggling on being home without him. I know I'll see him again in Heaven with our Heavenly Father. So thank you for the beautiful painting of my Jack.

If I am charged for shipping, I should have a choice of a method by which my order is shipped. And not be compelled to find myself at the mercy of the most unreliable and irresponsible delivery company, i.e. FedEx. They don't deliver on time, they don't deliver to the door but, instead, throw packages in the road, provide no information and no apologies for their incompetence and poor service. You have great products offered at reasonable prices, you offer good discounts. I would like to keep ordering from you. But if I can't receive the orders as promised and stated, I am hesitant to continue purchasing products from your site. Preferring to look for similar products elsewhere. From companies that use either the USPS or UPS.

Let me start with my experience has always been amazing. When we had to put our dog down unexpectedly they fixed my autoship since I was so upset and couldn't figure it out. I just received a package with a beautiful painted rock in his memory and handwritten card. No it won't bring him back. But they are beyond thoughtful. Thank you for being exceptional customer service!

I've been using Chewy for years both for my chinchilla, Merlin, and my cat, Mel. Any time an issue has happened (such as bad hay coming in or a dented wheel most likely caused during shipping), Chewy was always quick to correct the issue by replacing the item at no charge and with expedited shipping. Items in my order always have come in the promised time frame and the items I need are almost always in stock. Customer service is USA based and 24 hours a day, which is AMAZING. Any time I've had to call, people are so polite and helpful.

I'm conflicted about writing this review. I used Chewy for a long time with little to no issues. Left for a while and came back and have no idea how or why it went downhill so bad. Order never ships, over and over! Or says it does but never leaves the warehouse. Customer service is fantastic and they always make it right but in today's world we use these services for convenience and unfortunately it's not convenient when you're expecting things to arrive when they say they are and they don't so you then have to spend even more money to go out and buy it all to hold you over until your order decides to finally show up. Sounds crazy but it even make us almost miss our plane for vacation 1 time.

I started ordering our dogs insulin here over a year ago. They always provided great service! Automatic deliveries on time and hassle free. Recently, I had to cancel due to having to euthanize our baby. Chewy went above and beyond to send a sympathy card, which meant a lot to us. Definitely recommend this company!!

I used Chewy to order prescription food for my dog when the vet suggested a low fat/gi tractor diet. I received the food and unfortunately my dog would not eat it. 3 weeks after purchasing the food my dog crossed the rainbow Bridge. I emailed chewy about taking the dog food back and they responded quickly that they do not do returns on prescription food. I thanked them for their response and explained that my dog had passed and I no longer had any use for the food. They then did something I never expected. They responded to me quickly again with an email expressing their condolences for my loss, a poem and a refund in the full amount. They told me to donate the leftover food to a shelter in my dog's name. This was an amazing experience with customer service in a very difficult time for me. I will definitely be using them in the future.

I’ve never been disappointed by Chewy’s products or customer service. The few times when my packages were damaged during shipping after they left Chewy’s warehouse, they immediately gave me a credit and replaced the products without any problems.

Chewy customer service was great in their response time to an issue I had with delivery. I received an email indicating that my order was delivered but I couldn't find the package anywhere at my house. I emailed customer service to let them know that I needed the order within 2 days because my dog's food was about to run out, and to see if I should reorder and try to rush shipment. I got a response within 2 hours (I emailed around 8 PM and received a response by 10:30 PM the same day). Cheyenne had already refunded me $55 and reordered my order, so that it would arrive in two days. I am very pleased with the customer service and the ability to deal with everything via email, without having to wait on the phone for hours on end. I use Chewy for all my dogs' needs, including their pharmaceutical needs.

Easy 10/10 for their customer service! Had issues finding the right harness for my boxer that has basically lost 90% of mobility in her back legs and Chewy.com was amazing in working with me and issuing refunds and then allowing me to donate the already purchased harnesses to charity! Can't name another company that treated me this well. :)

I don't know how many times Chewy has been amazing. Customer service is impeccable. Recently we lost our dog Loki and not only did they refund his medication but they sent me a sympathy card along with a rock painted with his name. They are truly amazing people. Love them so much.

Chewy is an incredible company. They put pets and pet owners first. Not only have they had treats for my companion but they also had medicine for her when she needed it most. Upon my companion's death, they were very understanding in regards to her medications and even sent flowers that were so unexpected. My partner will continue to use Chewy and I highly recommend everyone else to them as well.

I am shocked and amazed. I have used Chewy for my dog's heart meds for the last 2 years. When my vet denied my recent autoship, Danielle from Chewy called to see if everything was okay. I had explained that my dog had lost his battle with heart failure. The next day, I received a beautiful bouquet of flowers and a very heartfelt card. I really appreciate this! Chewy is such a great company!

They use on track or Fedex, both are worse delivery company. Been waiting weeks for my package, still waiting on a refund. The people are slow that work here. Save your time just go to the store or Amazon at least they will get a package to you. And Chewy you all need to do better or you will not make it. Read the reviews, most talk about what I did.

I been use Chewy since I had my dog Vader for 3years .. We need to put Vader down on 8-22-24 because his kidney disease got so bad he wouldn’t eat.. When I told chewy I won’t be use their service they sent me flowers for our loss.. I will always recommend chewy ..

Ordered medication on the 19th. And no change with the shipment of the order. Emailed on the 22nd and they said they haven’t heard back from the vet. Called the vet and they said they did send the prescription the previous day. He resent it just in case. Emailed Chewy back and they gave me the the pharmacy number. Called them and she said the prescription is in and it will be expedited since it’s priority and delivered the next day. Then proceeded to say I will get tracking information in 24 hours. I reiterated what she just said about being delivered the next day then she went back and said “well..” and said the email needs to be created then I’ll get tracking in 24 hours. So she lied and didn’t understand when it would be shipped. Come to the 23rd, I got an email saying it shipped and will arrive on the 26-27th… awful experience, no one understood what I was asking and didn’t know how to do their job. Wouldn’t order off here again.

I had auto ship for my dog's medicine. It told me my payment needed revised for some reason. I tried and it would not work. I tried a different card. Still nothing. The next day I tried again. It took my money, but still said payment needed revised and the order wasn't put in. I talked to customer service, they told me that payment needed revised even after I sent proof of payment. They offered to cancel the order or me fix payment that I HAD ALREADY PAID. Now I have a canceled order. Money missing and NO medicine for my poor dog. I'm absolutely disgusted with the service.

This company goes above and beyond to make sure you have an excellent customer experience. They have friendly phone and email people who are quick to respond and in the most friendly manner.

The customer service at Chewy.com is outstanding. The representatives are friendly and helpful. They recently refunded me for two products that my dog couldn’t tolerate. No returns required. They just asked that I donate the unused items to a local shelter. Bravo!

This company's service is top notch and I have NEVER been let down but I have to comment on my latest experience. I messed up and somehow canceled my autoship (100% my fault), I did not realize until I went to give my dogs their flea product this month and I didn’t have any. My one dog had a vet appointment so I figured no biggy, I will get a single dose from my vet to get me by….

I have purchased from Chewy frequently this past year. A few weeks ago, I bought fancy feast petites for my cats and when I opened the box, it was full of maggot like bugs along with a horrific smell of urine and feces. It was disgusting! I got reimbursed, customer service was great. A few weeks later, I attempted to purchase the same items and the exact same thing happened. Maggot like bugs and a horrible smell! I again got refunded. Unfortunately I will never order from Chewy again. The pictures I attached are separate orders and 3 weeks apart

Chewy is are amazing! Not only are they willing to take back unused pet food and medicines, they even acknowledge events in my pet family! Today I received a beautifully decorated rock in a pretty blue velvet bag with my recently deceased cat Chataigne's name painted on it. Last year, when I had Covid (I must have called you for some reason during that time and mentioned it) a thoughtful person sent me a get well card and gift - a Chewy mug w tea and honey. I've had almost no problems getting orders fulfilled by Chewy. In the rare instance where there was a problem, Chewy was quick to address it. In addition, I love it that they reimburse me to send prescriptions via USPS Priority Mail so that they can be filled ASAP. And of course, I appreciate the convenience of having pet food and supplies delivered to my door. Wow! Chewy goes WAY above and beyond in the service area!!

Round of "appaws" to Chewy for empowering their team members to provide instant solutions. I called customer support because 8 of 12 dog food cans we received were severely dented. Within 24 hours replacements arrived - all perfect and dent free. I don't know what happened in that first shipment to have so many ruined cans, but I am glad that Louis was able to immediately replace them.

I am absolutely DONE with ordering ANYTHING from Chewy. The package delivery they use is FedEx. And FedEx is TERRIBLE. Chewy takes my money immediately, and way more than once I've had to call because my dog's food never showed up, even though FedEx says it's delivered. Or it says it will be delivered on a Saturday, and it never shows or it says delivered. Bottom line it has been WAY too inconsistent to the point of ridiculous. They will never a single dollar from me again.

I can't say enough good things about Chewy. They have a great selection of cat supplies offered at fair prices, and discounts/promo events are frequent. Their shipping is fast and reliable, arriving quickly in the large city I live in as well as when visiting my parents in a small mountain town in NC (which even Amazon is slow to deliver to). When I've had questions and issues, customer service has been prompt and exceptionally kind. Their latest email is the reason I decided to write this review, which I almost never do. They're a fantastic company, and I'm so grateful for the services they provide my kitty and I.

We have bought products from Chewy off and on through the years for our pets. When our dog, Marlee had to go on ** and ** for congestive heart failure and a severe mitral valve regurgitation, we switched the prescriptions to Chewy. The medications came extremely fast and were much cheaper than our vet. We had to put Marlee to sleep on August 5, 2024. When I canceled her AutoShip on the prescriptions, I told them that she had been put to sleep. A few days later, a box arrived from Chewy with a handwritten card, expressing their condolences and a hand painted rock with her name, rainbows and hearts on it. It was very touching and we appreciate their kindness and compassion. Thanks especially to Colton.

Super customer service, super fast orders, I'll come on time as promised, customer service phone people are absolutely professionals that care about your animals that we buy all our products from. I will keep buying from this website coz you have the best prices around and customer service is the best. That's what counts the most is customer service. I will recommend this website 100% and I most certainly will return. God bless you and all your staff

Chewy’s ongoing amazing unmatched customer service no matter when I’ve reached out is why I’m a loyal customer. I will continue to order any pet supplies from Chewy over other stores/marketplaces like Amazon. Shipment is fast, free returns, and best customer service! I hope Chewy's never changes the heart of the company. I have been a customer for about 3 years and have always received the best customer service and products.

I love Chewy customer service as I have always received excellent and quick responses to my questions. Their info has been most helpful. Not only that, but my Daisy loves the boxes Chewy products come in. Lol. Hey, who needs a cat bed when you have a Chewy BOX!!!

Ordered heart prescription for our senior dog on 8/10. Chewy website said it will be here BY 8/13. Did not receive it. Went on their website and saw that there is no updated information. Just said "Shipped." Called them 8/14. Was put on hold while they contacted FedEx. Came back to tell me it's now being shipped by FedEx today.(?) Really? I thought it was already shipped, according to your site, and was to be here by yesterday, and now you're saying it's just NOW be shipped? Why was I not notified, and NOW when will we finally receive it? I was met with "Oh, we get notified with FedEx updates, and you'll receive it soon." No apologies; just disinterest, and eventually just defensive. I'm sure they screw up like this often and get caught. So folks, plan to place your orders at least two weeks in advance to save yourselves from this type of crap service.

I like Chewy and enjoy the discounts they usually have. That's why when my vet gave me a prescription for medicine for my beloved dog I didn't hesitate to have it filled by chewy because its medicine is hard for me to afford otherwise. But because of their choice to use a delivery company to deliver the medicine my poor dog has gone without his medicine for two days now. Watching him suffer is absolutely heartbreaking. Leaving me with no recourse other than writing this review. If you love your pet and think of them as family don't trust chewy to get them the medicine they need to enjoy life like they deserve. This company will let them down and make them suffer. I found out the hard way. Don't make my mistake. Don't use chewy.

I ordered time sensitive meds for my dog. They have skipped my delivery multiple times. I keep calling and emailing. With no response. I've asked for a refund. And no one will acknowledge me. My dog's health and safety is not a joke.

I just want to start out by saying I love this company. I have been in animal medicine for almost 14 years. I have all kinds of pets, large and small. I recently lost my old dog Pumpkin who came to me years and years ago as a rescue. Last October because of pumpkin spice season Chewy commissioned a hand painted portrait of my Pumps and delivered it to me. We lost her and I reached out to see about deactivating her on my account so they wouldn't send out her yearly birthday card. Today I opened my mailbox to find a chewy package with a lovely card expressing sympathy for our loss and a beautiful hand painted rock that had my Pumpkin's name on it and a little pumpkin. They by far care more than another company I have ever worked with. They handle thousands and thousands of customers but still make you feel like you're the only one and it MATTERS. I will always express gratitude for them.

Blown away by Chewy's kind response to the loss of my dog. Zeke died suddenly after I had purchased several items from Chewy. I inquired about returning the unopened items. Credit was given my account and they only asked I donate them. Shocked that they sent flowers today! Thank you for the lovely gesture!!!

I have been a member/customer of Chewy for 7 years for my Cane Corso. My Products always arrived on time and never had any issues. Recently my best friend Sybiere passed away and I had to cancel my subscription. Two days later, I received a delivery from Chewy but this time it was not my dog’s food product, it was a bouquet of flowers with a note attached expressing their sympathy.

Decided to try the online pharmacy and Chewy requested for the Rx to be mailed in by me. My poor pet is suffering from blood-sucking parasites and they advertise 3-5 days shipping. Well, it has been 19 days and they say they still don't have my Rx I mailed. Several people in the pharmacy department have told me it is typically 21 days before they receive mail-in Rx's. My order also says if not received by the 18th THEY WILL CANCEL my order. This is not a good website for prescriptions, in my opinion. For their products, regular items. I have not had an issue.

I order from Chewy ALL the time. In the rare occurrence I’ve needed customer assistance, they were immediate in their responses and always “righted the wrong”—even when it was MY mistake. I couldn’t sing their praises enough.

My dog died and I emailed customer service to remove his profile and food subscription. They emailed back a condolence email and sent me a card and a hand-painted rock with my dog’s name on it! Their support is wonderful. Thank you so much Chewy!

Chewy.com has the best customer service I’ve ever dealt with! My package arrived damaged and I sent an email. Within 10 minutes I had an email back and they had shipped brand new replacements. Definitely recommend and will be using them moving forward with all my pet needs!

Chewy..I want to personally thank you for the condolences and flowers sent to us on behalf of our sweet Arrow who recently passed. Larry had been purchasing food and vitamins and recently prescriptions from your company for years for our two wiredhaired Daschunds. Cody passed two years ago and our second one Arrow passed a couple of days ago. It was so very thoughtful of you to send flowers and so very much appreciated. You went above and beyond for us. Thank you for thinking of us during this difficult time. We loved our boys and appreciate you.

Best customer service and kindest employees of ANY company I have ever purchased from! Over the past five years, I have had to contact them 3 times (each time my error). All three times Chewy had made everything right and this last time, way above and beyond my expectations. We recently had to let one of our dogs go, and not only did they refund an item I didn't think would be refundable, but today I arrived home to flowers with a very heartfelt message. I will never stop singing the praises of Chewy and the amazing people they choose to work for them!!! Thank you Chewy, the kindness and dedication to your customers is very much appreciated

After our 14 yr old doggy Abby passed we received a nice bouquet of flowers in a case from Chewy. Such a nice thought. They also refunded medicines I received and didn’t need anymore. We will definitely continue Chewy in the future.

Chewy has always answered any call I placed within a few rings. I was never transferred, put on hold, or had to press multiple buttons to get to who I needed to talk to. Their prices are always better than others and their customer service is unparalleled. I had to cancel an autoship order due to my dog passing and they sent me the most kind and sincere email in response, and then I received flowers from them the next day.

I have been using Chewy for about a year and have always had terrific service. When we lost our 18 year-old cat, they sent us a sympathy card. I also contacted them because of a marketing email I received using our cat's name. They quickly responded empathetically and updated the records for me immediately. I later saw in my portal that I could have done that myself, so I appreciate that during that difficult time they did not give me instructions, they just took care of it. I also had an auto shipment of dog food I received and wanted to return because my vet had me change foods. They returned my payment and suggested I donate the food to a shelter. I can't say enough good things about my experiences with them.

I placed an order with Chewy ahead of my dog's 7th birthday. I have family that have used Chewy and heard good things. I, myself have never ordered from Chewy before. Throughout the shopping experience, I see banners noting a welcome code to receive 10% off and a $20 gift card for placing your first order with over $100. I fill my cart and check out with the promo code. I immediately get an email from their team saying I must contact customer service to have the order processed. Customer Service stated there was "it looks like the promotion has already been redeemed on another Chewy account that is linked to your information." I have no records of having ever placed an order with Chewy before. No one in my direct household or address have shopped with Chewy before. I fear they use bait and switch to get shoppers to buy more and then remove the discount incentives.

First time using Chewy. I ordered ** for my dog Taz. I have two addresses one in Henderson Nevada and the other in Anaheim California. I confirmed with the representative to mail the Apoquil to the Anaheim address. Instead, the medication was sent to Henderson Nevada. I had to call again, and the rep said that the reorder will be sent to Anaheim. Well, I called again today and still do not have my medication. Chewy customer service is incompetent. So far, I have talked to 4 reps and no medication. Very bad service. I do not recommend Chewy.

Hate new phone system. Prior could complete order in 5 mins now its takes 5 mins to get to someone who can take your order. My time is as valuable to me as the next guy. How did anyone think this was a good idea. I won't wait.

Mom used all our cat food before her auto shipment processed. She called Chewy on Monday and Jennifer helped her with the order. Got everything we needed and on Tuesday before lunch our cat food was at the front door. Mom is happy and we are happy, too. Thank you Chewy and Jennifer.

This review is strictly for the Chewy.com customer service (Tr) and pharmacy (Da). They went above and beyond to make sure that my cat's medication was correct and expedited the shipping to make sure the medication would arrive before the current dosage ran out. The representative was especially kind and caring while remaining professional and the pharmacy made a call to my cat's vet on the spot. Couldn't ask for a better experience. Thank you!

Tried to buy a product, instead I have to for some reason confirm over and over again, Never had to do that, verified online, confirmed online.. not good enough.. looks like they are going to just not send out what I paid for. Not worth the grief: as a general rule, avoid companies that make it hard to do business with them and give your money to some other company.

I received an order as a gift from my sister. Evanger's Beef canned food along with dry. The cans were smashed. This is the main reason I canceled my auto ship. I Love chewy but just not worth the trouble. Every order always the same.

I placed 4 orders in 2 days. I am a few hours from Reno and the first 3 orders I got within 1 or 2 days. The other order (same items ordered) I got an email saying would be 8 days?! Looked up tracking and they sent it from FLORIDA, when I called the lady from customer service even said that was wrong. Only offer to resend from Reno, nothing for inconvenience- will buy elsewhere.

I'd love to leave a glowing review of Chewy, but today I cannot. From pharmacy "techs" who can't even pronounce the medication, to promises that the medication WILL be overnighted. I was promised that the ** would be overnighted, arriving today. Here we are, 8:20 p.m. and I'm now told that the medication is STILL "being prepared for shipment and will be shipped out on Monday." That means it will be here by Wednesday. How is that overnighted? Their empty apologies and "understanding" of my frustration don't hold water. Wednesday arrival is nowhere near overnighted to arrive today, Saturday. Chewy, do better.

I’m super disappointed with Chewy.com. I live in Alaska and they don’t ship us. It’s a little baffling since we receive mail via USPS, UPS, and FedEx and I’m willing to pay for shipping. Nevertheless, this is the case with some companies so in these cases I ship to my freight forward in Seattle and pay their charge to barge the goods to me. What’s very frustrating about Chewy is that they refuse to do that without any good explanation. In twelve years of living in Alaska, I’ve never had this happen. I wasted hours researching and putting an order together for our turtle only to be denied it being shipped to Seattle.

Chewy told me they needed a new prescription for my dog's medication. I opted to get from vet instead. Chewy kept trying and continues to try and take money out to the point I had to cancel my card even after I told them, turned off auto, etc.... Scam.

I know we ALL deal with a LOT of companies in our daily lives but I have GOT to let you all know about dealing with Chewy. I ordered Drake a pet ramp from them about 3 weeks ago, to help him get into the back of our Ford Escape. Of course his liver disease started to overwhelm him and he passed away. So I called and told a WONDERFUL young lady named Dailyn at Chewy, to see if I could return the pet ramp. I think she was crying before we got 15 seconds into the conversation. She had to be one of the SWEETEST people I have dealt with during this time. She not only said she would give me credit for the purchase, she said just donate the ramp to Animal Services, which I DEFINITELY will be doing, in her honor.

I used Chewy for products and prescriptions for years. I was NEVER disappointed or dissatisfied with the product or customer service. I received what I ordered, for a reasonable price, on time and usually free delivery. Autoship was easy to use. When my dog died this week, I called to cancel her prescriptions and received the absolutely most compassionate, consoling conversation with Lisa. She listened as I cried and talked about my sweet dog. Wait, there's more...the next day I received a bouquet of flowers from Chewy with condolences from Lisa and the staff. Now THAT'S customer service.

I am blown away by Chewy’s customer service. Upon the passing of my beloved cat Muenster they refunded me for two bags of kidney-specific food, one bag which was opened. They didn’t require me to send the unopened bag back and to my surprise they even sent me a bouquet of flowers upon hearing my cat had passed. I am shocked with happiness and love, and a restored faith in good businesses in this country who actually care about their customers. I am a forever customer of theirs!!!

I recently started ordering from Chewy and the product selection and reviews of the products were very helpful! The site is user friendly, and delivery was fast! I will definitely be using Chewy again.

For a company everyone raves about, they’re beyond terrible. They have not gotten one of my orders correct. Thought if I took a break from ordering and went back they’d have mastered the first grade level task of matching items to package slip but that is still too challenging for them. No one has time to sit and hold their hands while they package items. Chewy, get your act together and stop being so disappointing.

Most amazing customer service! They are a caring company. I lost my kitty and when I asked to return her food that I had just received they refunded the money and told me to donate the food. The next day they sent me flowers and a card for my loss.

Chewy I find is a whole lot different than when first came on the scene when their prices were pretty good. Now that they have grown and made a name for themselves. I find it cheaper just in the can dog food dept. @ my local Food City by 12 dollars and that includes the cost to ship. I think I will buy at my grocery store and put the savings towards my next vet. bill.

I received my first ever Chewy shipment, to find both product boxes had been opened prior to shipping and one had the individual wet cat food had exploded all over shipping box. I called Chewy and rep said they would send replacements and either throw out or donate damaged food. While on the phone with rep, I received an email with a return shipping label. I asked Chewy rep and she said to disregard it. I threw out bad cat food and waited for replacements that never came. A week later I made 2nd phone call, different Chewy rep said she would escalate to her team lead. Never heard from team lead.

When placing an order without telling Chewy who I am I get free shipping. When I log into my long term account there's a $495 shipping charge under $49.... My order was $1.02 short. And companies wonder why Amazon is taking their business. Guess I'll order from Amazon and get that Free shipping.

No questions asked, even if it is my mistake they assist and resolve asap. Each interaction seems to be with a human. Whether it is or not I don't care because I am never struggling to figure out how to get any help with questions or a problem I caused. Product availability and variety is awesome. Delivery time is good enough. Subscription is very easy to start, stop or change. Prices are always fair or better than fair. I love this company and wish them well so I support them any chance I get.

On June 20th, I had an interview with Whitney **. Super sweet but she was 15 minutes late to the interview and told me she had something going on with a work phone so she called me privately on your personal phone. At the end of the interview she gave me a verbal offer letter. She said I should received a email with the offer letter and a text with the scheduled availability because I wanted to start in July and she said, "I can see what we have available." But the start date would be in August and I said that okay. I decided to wait a day to see maybe she forgot.

I ordered a time sensitive dog product. Meaning I need it now kinda thing. My package was not delivered, they resent it out and delivered it again to the wrong address. So the chewy mgr sent it to Walgreens 2 towns over from me. I get notification of item delivered to Walgreens says I have 5 days to pickup. I can't make it until the 4th day. Taking off work, driving an hour for Walgreens to tell me they didn't have the package. The Walgreens teller, never seen my package, I don't think it was ever sent.

Just letting people know that this company has changed their policy and is no longer donating to rescues. Personally I have discontinued my account because of this policy change. Any company that deals with animals on the scale this company does and discontinued such an important and needed effort to help our rescues is abominable. Please email corporate and complain, let them know this is not ok please.

Chewy is honestly the best company out there. From having all the products I need, to sending birthday cards and condolences for lost pets, they absolutely get it. Thank you for everything! You will forever be our go-to for my furbabies!!

Chewy.com is an amazing company! Not only can I have my cats' food delivered to my home on a schedule that is convenient for me, they also deliver litter and necessary grooming supplies! Such a time saver - THANK YOU CHEWY.COM!!!

I just wanted to let everyone know how amazing the customer service is at Chewy. My dog Frankie was very sick with heart disease for years and they were always so prompt with all his medication deliveries. On the off occasion where there was a hold up, they went above and beyond to expedite shipping so he wouldn’t miss a dose.

I was Chewy's biggest fan girl until the death of my sweet kitty 3 weeks ago. I had been consistently placed 1-2 orders/month with Chewy for the past 5+ years but was no longer an auto-ship customer the past couple years as my kitty was geriatric and not consistent in what and how much she ate. Nonetheless, I regularly placed monthly orders amounting to $100+.

Great customer service! Excellent company. I have ordered many items over the years and have never been disappointed. They have a wide selection of pet supplies, food, treats, elevated pet beds. My girls love seeing the Chewy.com box. The Chewy commercials are hilarious too!

Great place to get your pet's supplies! When my cat passed away there was no problem to return items and they said you can donate all the items no need to return anything. Also send me condolences flowers.

I cannot say enough about this company. Not only do they have everything I ever need for my 2 Yorkies but the quality, ease of ordering and delivery, customer service are second to none. Amazing company. I do not shop anywhere else and I never will. Chewy genuinely cares about their customers but more importantly they care about animals. If you have not shopped with Chewy I highly recommend you do. I can guarantee you will never go anywhere else!

My friend had to euthanize her dog last Tues and Chewy sent her a bouquet of flowers with their condolences. I personally think that's exceptional customer service. I've always had the best customer service experiences with Chewy.

Awful company to work with. Tried to purchase Bravecto from them, they required a prescription for something you buy anywhere in the world without a prescription. A friend of mine brought for me from Mexico, a 6 months supply for much cheaper. What a joke this company is!!

I have been using Chewy for all of my dog's needs. She was 18 years old when she passed. She had arthritis among other things. I used Chewy for all of her prescription meds, her special dog food, and her treats. When I had to call or chat with customer service everyone was very nice and understanding and the problem was fixed immediately to satisfy me. My dog passed away and I received a basket of flowers delivered to my door. I was so surprised. I haven't ever had a bad experience with this company.

I have loved my experience with Chewy, I use it for everything with my dog. They process his prescriptions, contact my vet, send me his food and poop bags with autoshipments and their delivery time is fast. I have made some mistakes with ordering things before and Chewy has 24/7 online assistance and they have always refunded me 100% if there is ever an issue.

I placed an order for Chewy for my dog. The next day it ended up I had to put my dog down as the vet found a mass in his stomach and bloodwork came back bad. I called Chewy to try and stop the order. It had already been sent but the customer service person was so nice and said I could donate the contents and credited my account for the amount due. The next day I had flowers at my front door from them. What Company does that??? Truly amazing!!! I still use them for my cat. They have always been right by me.

I spent 30 minutes getting the items ordered and then it wants me to sign in. I sign in says passwords wrong. It does this every time I place an order. I write down the passwords so I know they are accurate. Then I go back in and all my items are gone. If I didn't have to use this company I wouldn't. I use Amazon as much easier to use. I don't recommend this company if you can get the items elsewhere.

I received a birthday card stating I would be able to get a 20% discount on treats, but was not informed I had to go to the birthday section of Chewy which does not have any of my regular treats or anything I want. I also received three other promo codes of which they will not honor because they only accept one promo code, so I feel that everything is misleading and will not be using chewy in the future. I tried contacting them and they were of no help.

My vet sent in a script for ** for my sick cat. Chewy sat on it for two days, and when I called they said there was an issue with the instructions which clearly was on the script, because I have a copy. Then they tried to back pedal on everything. Will never use them again.

They ripped me off. I had a refund of 59.40 due and I got 20 of it back and they won't give the rest. They got me a supervisor but that person wouldn't help either and they said nothing could be done about it.

The best customer service experience I’ve ever had. To feel so heard and providing such an individualized response. I’m so grateful for Chewy. We reached out regarding dog food that was unopened because our dog had passed away. Not only did you issue a full refund you asked that we donate the food to animals in need. We were blown away. Then today we came home to flowers and a card with condolences from the Chewy family. This really touched our hearts. Thank you. Also we’ve been a long time customer with subscription on dog food. We’ve never had a late order or wrong items sent. Always consistent and always on time.

We ordered a heated blanket for my cat that was in her last stages. She passed away before we received the package so we started the return process. The representative was so sweet, refunding the item, and letting us keep it to donate it to local shelter. A few days later, we received flowers and a letter FROM Chewy expressing their condolences for our loss. What an amazing company. We order from them all the time for our other cat.

Ordering was easy. Shipping not so much. My food was delayed because of the holiday even though shipping was set for the day after the holiday. Food was a week late. Called to check my order and for my inconvenience and was told I would get a 30$ credit. Then 30 turned to 25$ credit which I was ok with. It's been over a week and I still have yet to receive my credit.

I have been using this company for years now. Customer service is amazing! They have great promotional deals every few months that I definitely hit up! Return policy is out of this world, a year on pet products! I feel confident buying from them knowing that if there is an issue, they have my back.

I just want to thank Chewy’s staff for the lovely painted rock with my very loved dogs name on it, and thoughtful card. I had to call in to cancel my dogs AutoShip, because I was having to put her down at the end of the week. Naturally I was very upset and crying and the customer service rep was so wonderful and she got that canceled. Much to my surprise I received in the mail, a commemorative rock with my dog's name on it and a lovely card and it made me so happy. I have placed it on my nightstand. What a wonderful gesture to a grieving pet parent.

This was a difficult call to make - - we lost Daisy to a heart condition so I had to change some autoship orders. The call went as well as you could expect... I was totally shocked when 2 days later I received a very nice flower bouquet from Chewy!! Our private veterinarian didn't even send a card. THANK YOU CHEWY - 10 STARS.

I wish I could leave more than 5 stars!!! I have been in customer service for over 35 years, and I have NEVER given or had a level of customer service like I have received from Chewy.com! When my pet recently passed, not only did they offer me support, they sent me roses!!! They actually sent me roses!!!! I am literally crying while typing this! I always send my clients a card or something, and I always try to be there for them. And, I can only hope that I give them the same lovely feeling that I have right now!!! In this current world, where we think that no one gives great customer service anymore, I want to say that Chewy does it! They nailed it! They earned a customer for life!!!!