Chewy.com Reviews

Why doesn't Chewy offer senior discounts? I do not want to be on an autoship program, as I don't have much money or want any auto checking as on a fixed income. Most seniors can't afford your auto ship anyway. Chewy company should really, really offer a senior discount, for the many companion pets out there are owned and pampered for almost every 70% of the senior citizen in population. I think Chewy sales will increase - in the senior citizen market. Thanks for response. I think this issue should be noted out in the reviews - doesn't offer senior discounts. Why?

Customer Service is almost extinct these days but Chewy.com goes above and beyond to extend service to its customers. I should have been ordering from them a long time ago. I mistakenly placed an order to my old address. I called and they sent the order to my new address the very next day. When you call on the phone you get an actual person, not a recording. Almost unheard of these days. A very good experience.

Chewy.com‘s customer service department is beyond exceptional. I have had many good experiences with them. When my cat died, I called to stop my cat order that auto processed every month. They stopped it for me and sent me a bouquet of flowers with a handwritten note with condolences. This is a large company that treats their customers like a local mom and pop shop would, or even better! With returns, they often refund your money and ask you to donate the products to a shelter. This is an upstanding company that gives back to their community as well as their customers. If I could give them more than five stars, I would!

Ordered wrong size fish filters, called as soon as I realized and called them. Told me no problem. Received both correct and incorrect. Charged me for both and did not give me chance to send back wrong ones.

I called on Saturday, February 23, 2019 to let Chewy know that I had to put my cat down that morning. They went on to tell me how sorry they were for my loss. I advised them that I had a unopened case of yd wet cat food as well as an unopened bag of the dry yd cat food. I was wondering what the return policy would be. I was told to donate the items to a animal hospital or animal shelter of my choice in memory of my cat that passed away. They also said that they would give me a full credit on my credit card ASAP. They also took care of canceling my auto ship with them. Today I received a gift of flowers from them in remembrance of my cat. I was so amazed by such thoughtfulness. Chewy you made my day. You have always been a first class organization since day one when I signed up with you. Thank you.

I contacted customer service after discovering the item of Royal Canin Gastrointestinal Low Fat Diet dog canned food was going from $64.80 to $76.80. This item is 24 cans of 13oz cans. I have been ordering this item for 3 years. I called customer service to find out the reason for the substantial rise in cost. I was told that it was due to the market based on the pricing of competitors. Cheesy competitors raked the price of this item so Chewy did same thing. There is no posting on Chewy's Website that has this information. My impression is that Chewy is not concerned about their customers but the profit margin. I will research for another alternative.

They corrected the charge. I rarely use them anymore.

Package was delivered to my address instead of original customer. Noticed the address was not far from me. Was going to run it over when I noticed 100's of fleas just on the outside of the box. Thank god I did not put this in my car or house!!!

I had a product on auto-ship called Ocu-GLO vision supplement for dogs. My dog recently passed away and I was not able to open his latest bottle. After calling customer service they assured me they would refund me for the bottle and asked that instead of sending the bottle back in to just donate it to an animal shelter in honor of my dog, Junior. I am amazed at this and doubt any other site would do the same. I have ordered multiple times and never had an issue with any orders from Chewy the many times I have used them. Thank you Chewy!

This is my 5th or 6th order, ordered on Friday dog food and more snacks. Got the package today (Saturday) one day delivery which is wonderful. Seems like my babies know it’s their package as they get excited when they see it. I love Chewy.com. Will never shop in pet store again as this is much more convenient. Thank you Chewy.

This is my second purchase of AMERICAN JOURNEY grain free dry dog food. I have fed BLUE BUFFALO for years with great success. However after reading and comparing the ingredients on both products, I decided to give AMERICAN JOURNEY a try as the price is better. Both 24 lb. bags came with at least 1/4 of each bag crumbled into a meal, not pellets. I thought the first time maybe it was a fluke, as the expiration date was good. Second bag is the same way... Got down to the "dust" today. NOT HAPPY... Will continue to buy from Chewy, but I guess price matters here... Never a problem like this with BLUE!!!

I've ordered from Chewy.com several times. My dogs are both older and have very sensitive tummies. I ordered a case of food that I thought worked well for them and then found out that it didn't. I contacted Chewy and the customer service agent was delightful, he made the process of crediting my account super easy and told me to donate the remainder of the food to the shelter. How wonderful is that? I will buy all of my pet supplies from Chewy from now on.

I ordered a litter box when I moved. My order came in on a Tuesday with only the top and no litter pan. I called to see if they could overnight it to me considering it was their mistake. The rep said they don’t do that but since it’s 2 day shipping it shouldn’t be here later than Thursday. It didn’t come Thursday. It then said it would get to my house by the 22nd. I could wait one more day. Well, now on the 23rd, I check my tracking and it’s been pushed back to the 26th. I thought Chewy was convenient but I’ll never shop from them again. Amazon is still better and less expensive. It’s disappointing that a company that’s owned by a multi-billion dollar company (PetSmart) can’t do basic customer service.

I have ordered from Chewy a couple times before and was satisfied, 1 order had come before I could cancel, called customer service and they refunded my money and told me to donate it to a place of my choice. 2 35 or 40 lbs bags of food. I was very impressed (that was last year). Yesterday I ordered again. I recently got a new pup with a sensitive stomach, I ordered yesterday around 9 am, the food was on my doorstep by 2 PM today! Let me tell you that is awesome service! I will continue to order from Chewy in the future. I also like their selection of food and treats.

Chewy.com does not guarantee or honor 1-2 day shipping and will give every excuse as to why the package cannot be received in that time frame when you inquire. Another thing that bothers me as an evaluator of reviews is that so many of their reviews are bogus. Any analyst will tell you this, so their dishonesty is disappointing.

I've been aiming to write a review regarding the experience I had with the customer service team. My dog Bella passed away in December of 2018 and I contacted customer service to see about returning unused medicine that I had ordered from them because I hated to just throw it away. I received an email shortly afterwards stating they would refund my money. I spoke with 3 different people who all were so friendly and offered their condolences for the loss of my sweet Bella. I also received the most beautiful red roses delivered to my home. It takes a very special group of people to offer the kindness that I received during my time of need. Their kind words and stories that they shared were most helpful. To some it may not mean much, but to me, it meant a lot. I would definitely recommend them. Thank you.

I have never had a horrific experience as I have with Chewy.com. I will never recommend this company and will do everything in my power to post my experience with your company out on the web. Because of your company, we could have lost our dog to diabetes. On Saturday, he was diagnosed with diabetes. His levels were at the highest point. The vet told us what insulin to order from your company and we placed the order that Saturday night. We received the email that you sent approval to our vet. Our vet went in on her day off on Sunday and did not receive that fax.

My order was submitted on the 12 shipped the 14 now the 20 no food and cat is hungry, it's almost 9pm no pet stores open and cat on selective diet with! I Emailed chewy this morning and they assured me the order would be received today so I didnt go to the pet store. Dont think I will continue doing business with chewy if I'm having to g.

I placed an order for dog food and supplies, got an email stating order was being processed. Seen they took the money out of my account. Thinking all was good and that I would be getting my order, to my surprise I got an email this morning telling me that my address was used previously for an order so I do not qualify for the auto-ship discount and that they cancelled my order. I called and emailed asking what was going on and all they would say is, "We did so digging and seen that your address had a previous auto-ship account that was cancelled." So they cancelled my order. So, if you live somewhere and someone else did auto-ship you do not get the discount and they just cancel your order and never would answer me as to when the money would be going into my account.

Recently my dog passed away, I contacted Chewy company about returning an unopened package. They were very helpful and told me not to worry. They would refund me my money and to donate their product. Not only did they help me with the unused dog food they sent me flowers with their condolences. I am very impressed. Great company and I will let everyone know. Thanks again!

I use Chewy and have only had one previous negative experience, which was because of FedEx delivering to the wrong house not anything Chewy did wrong. I understand that systems are automated, however they are deceiving. My last order stated "shipped" although this was not correct, the order did not ship, Chewy only generated the order with FedEx, but did not physically ship the shipment. Previous orders used to deliver in 24 hours (sometimes 48), but the shipping now is 3 days.

I have ordered a few times from Chewy, it's always been super fast shipping. After my last order I received a package from Chewy. I was like, "Hmmm, what is this?" They sent me a personalized, handwritten, NOT generic, card thanking me for my business AND a commissioned 6x6 original painting of my Doberman, not any generic dobe, but one of a picture I have posted online. Wow, what a surprise. I love Chewy, not just for their fast shipping but their personalized style of business.

I decided to give Chewy.com a try when I bought a new puppy. They had an exercise pen I wanted that was $79 in Petco but $25 on their website. So I placed an order for the pen and two other items. The very next day two of the items were delivered. I was blown away by the super fast shipment and delivery process. But when I checked my email, I saw that the last item wouldn't be delivered for 7 more days.

We have three dogs and two cats now, and a few days ago we bought a special puppy, who requires special care and supplies, so we asked around and read reviews and decided to go with Chewy for our dog care and training supplies. I work 3rd shift, so I made my order, around $250. Order, for a new collar, leash, bowls, training leashes, lines, and a kennel. I paid online with a debit card, I work 3rd and sleep during the day. Order was completed. Three days later I see an email from Chewy, that I needed to call them about my order... I called, And WAS TOLD MY ORDER WAS CANCELLED, I ASKED WHY, ALL THEY SAID WAS BECAUSE I DIDN'T RESPOND TO THEM WITHIN 48 HOURS!!!

I'm still a little stunned, but I was on Chewy inquiring (by chat) with the Customer Service Rep about exchanging some cat food, chicken flavor, for the same cat food, turkey flavor. (My cats may be allergic.) Instead of exchanging or returning, the rep gave me a refund and asked that the cans of chicken flavor be donated to a local shelter. How cool is that? I liked Chewy anyway because of the low prices but this makes them even better.

I have used Chewy for all my dogs' food and supplies for several years. I recently started to use the Chewy pharmacy for their Heartguard and flea meds. I placed my order and then one of my dogs took a turn for the worse and passed away. The next day I received her meds. I called and asked if I was able to return the product since she passed away. The first words out of the customer service representative was condolences. He immediately processed a refund and told me to donate the product to a rescue, which I did. Four days later I received a bouquet of flowers with a sympathy note from Chewy. Amazing guest service and concern!

Well I ordered after couple of questions the Musher’s secret wax for my dogs. That product is great and it definitely matches what they told me. About a month after I received a cute postcard from them. I can’t show you the pictures but it says: "Welcome to Chewy, Jean-Baptiste! I hope the Musher’s secret wax works well. We’re here 24/7 to lend a paw! - Aneysha <3" That was really sweet and I appreciate that!

Started using Chewy a couple months ago, as the tractor supply that sells my dog food is a one hour round trip drive for me. Chewy is about $10 more expensive, even with their 5% autoship discount, but I didn't have to worry about making the drive. I received an email on 2/11 stating that my 30 pound bag of dog food was no longer available and they were replacing it with a 28 pound bag of the same kind to ensure my order was received on time. They charged my card for the 30 pound bag and I never received anything. Currently awaiting a response from their customer service department. I would not recommend the use of this site to anyone.

I needed to return leashes I ordered. When I called customer service they answered right away, refunded full amount and told me to donate the leashes to a local animal shelter. He then helped me order the correct ones I had wanted. The customer service representative was friendly, courteous and helpful. Will be buying all of my pet supplies from them.

I ordered food for my ferret, opened the bag and had her try it and she didn’t like it. So I called customer service to see if I could return the item. Not only did they give me ** refund no questions asked. But they also told me to donate the bag of food to ** local shelter! Great company and awesome customer service!

Chewy.com is a great company. I just lost my two fur babies in a four month time span, they were 18 and 19. I emailed customer service and said I needed to cancel my autoship because my pups had passed, they emailed me right away with a great condolence letter and then a week later I had a beautiful bouquet of flowers sent to my home. Brightened my day, great customer service during my sad days without my companions! Thank you Chewy, I will be back soon, there will be a new fur baby soon!

Chewy won't do business with you if you try to pay for your order with a gift card. I first tried to place an order on February 8, 2019. The thank you screen informed me my order had been accepted. The next day, I receive an email that my order had been canceled. I called to find out why and was informed the issue was with my gift card. "We just needed you to call to verify some things." is what the customer service rep told me over the phone.

This company goes above and beyond for their customers/pet owners. I've never experienced such a caring compassionate company like Chewy.com. I will forever be a loyal customer. Thanks again Chewy for EVERYTHING. You all are truly AWESOME???

I've been a customer of Chewy.com for 2 years. The service was wonderful for the first year. More recently though the shipments have arrived with damaged contents. The items - litter, cases of canned food, dry food- are tossed into a box with no filler and the litter bag isn't wrapped. I've now had 3 shipments with torn litter bags and messes from the litter dribbling out of the box. The litter is thrown on top of the cans and rips. I've also had the bags of dry food smashed from the cases of wet food. And I've had the cans smashed and leaking.

I always thought Chewy.com was the be all and end all pet food company. The top in customer service that all companies should model themselves after. Unbelievable speedy delivery service. However, something must have changed with their shipping/delivery department within the last few months. Now when I place an order it takes longer than usual, plus the shipping estimates are wrong. I placed an order on the 2/8 and tracking told me I would receive it on 2/11 Monday. I did not receive it on the 11th so I checked tracking. Tracking showed a delivery date now for the 12th. My dogs were out of their kibble and did not want to switch them to another brand locally purchased.

I have been a customer for about a year now, mostly purchasing a 9 lb bag of Oxbow Western Timothy hay, for my rabbit, every 2 months. Shipping is always on time, I get what I asked for, no problems. The most recent bag was not of the normal quality - a lot of dead, brown, shriveled hay - and my rabbit was only eating half of it, if that. I called the customer service line, where I was connected within seconds. A very friendly voice answered the phone and listened to my issue. She offered a full refund, and I asked if we could just get another bag. She said no problem, and placed the order right away! The whole thing took 4 minutes tops! I am very pleased! Thanks Melanie! FYI: I don’t blame Chewy for the bad hay - they obviously don’t make or bag the hay! So it makes their actions all the more impressive to me!

I had a standing automatic order for doggie diapers for our Maltese/Bichon mix. We had to put him down so I called to cancel future shipments. They immediately said they will refund the entire cost of our last shipment even before I could ask if I could return the unopened packages for refund. We always got the shipments on time. Best customer service I've experienced. Also the price was about half of the same quality product than at Pet Smart, and no shipping charges. I highly recommend this company!!!

Hi, I have always been Leary of online shopping but Chewy.com is GREAT. My dogs are very spoiled and will only eat USA treat (my doing). But the treats from China are scary. Do some research. I saved $4.00 per bag on Milo's treats. And the other treats chicken & sweet potato jerky about $1.24 per bag. True Chews about $2.39 a bag. Told you they are spoiled. Usually 2 day shipping. But order ahead of time if you are running low. FedEx driver could run off the road or lose your package. Think ahead. Love this company ❤️ and my boys are thrilled too. Thanks to all at Chewy!

I had seen the commercials for Chewy and they say they offer free shipping if you spend over $45. Great. When you go to Chewy.com website it says you will receive it in 1-2 days. Great again. NOT great. After they debited the money from my account, they said it shipped. It shipped on the 8th and now I get a message I won't get it until the 12th. I may not be too good at math but that is NOT 2 days. My dogs will be out of food in 4 days. I ONLY ordered based on the max 2 days delivery.

Recently the website was out of stock of the 5.5 oz cat food cans that we usually buy, so I bought the larger cans of the same food instead. The cats would NOT eat the replacement at all, even though it's the same exact food. It only took a 2-minute phone call to receive a full refund, and the rep told me to donate the leftover cans to charity! I was then able to order the food in the proper cans immediately, as it was back in stock. It took only a day to arrive!

I just have to write this review. Chewy is a fantastic company. They go an extra mile to provide an outstanding customer service. They refunded my entire order no questions asked and didn't ask to ship anything back! I was just offered to donate the goods to my local shelter instead, if I didn't want to keep it. I was blown away. Plus my boxes always get delivered sooo fast. There is no reason for me to shop anywhere else.

Just wanted to shout out the great customer service online at Chewy.com. I ordered a pet harness for my puppy as he is disabled and cannot use his hind legs to walk and we thought this might help. I ordered a medium size and got it and it was too big and actually didnt work well anyway. I did online chat with a rep named Mesiyah to find out how to send it back. She instantly gave me a 47.66 credit on my Visa and said I don't need to return it and please donate to a local shelter if I can. I will do that, but just wanted the public to know what great customer service they have. I will always buy from Chewy.com

My beloved furbaby passed away. I had just received a new bag of dog food two days prior and I had not even opened the box yet. I contacted Chewy to see if I could return it for credit. They told me they would refund the entire order and to donate the food to a shelter or rescue group. They also cancelled all my autoships I had as well. They expressed their sympathy and I felt they meant it. 5 days later I received a bouquet of roses from Chewy with a sympathy note signed by the person I had spoken with. Talk about a company that cares for their customers! This is it. I will be singing their praises to everyone I can.

This is the best website I could’ve found. If you’re an animal lover and want to find affordable things for your animal then this is the place. I’ve ordered endless amount of things for puppy off this website. Lily is an Amstaff, so she tears thru everything. I’ve found toys, beds, everything for her on this website. I recently order a bed for her crate and it’s just perfect. I love Chewy.com it makes my life and my dog's life much easier.

I placed an order on the 28th of January 2019. I waited for the order to come in but never received it. I texted the company website and they told me my order was cancelled and my account was closed. They said I would have to call them for further information so I did. They said that because it was my first order they would have to confirm it with me by the e-mail that they sent but the problem was they never sent an e-mail about this. I have never experienced a company needing more than your money to purchase a product. I was treated very poorly and I believe unfairly. That being the case for me I will NEVER EVER use Chewy.com again and I will let everyone I work with and the people that I know what happened. Stay away. There are too many people to purchase the same products from.

I had a case of Wellness Core that arrived crushed, they sent me a new case, once, my dog didn't like the food I chose, they told me they would take it back. The customer service gals are over the top friendly and sound like that really care about the customer and the pet. I love the policies, I love the products and I love the price of the Auto Ship training pads.

I have been ordering from Chewy.com for a few months and have been very pleased with their service and fast delivery. I even left a review on one of their products that was not working for my dog and they gave me a refund without even being asked. I have had nothing but a great experience with this company and plan to continue to use them when ordering products for my dog.

Chewy.com guarantees 100% satisfaction. They also claim to have free one or two day shipping on orders over $49. Neither of these claims/guarantees are true. I placed an order two days ago, expecting it to arrive today. I looked online at the status of the order and found that it was still "preparing for shipment." I contacted Chewy.com to find out why my order was still preparing for shipment and they said there is an issue with an auto ship discount so they haven't processed my order.

I have two, humongous dogs, and started using Chewy several years ago after finding the best prices on premium dog foods and more. Since then along with food, I have purchased everything from leashes and harnesses to raised dog bowls, vitamins and more. No online service is perfect - I won a service business, and I know that, try as one might, NO service is perfect all the time. But what's remarkable and appreciated is that, when something goes awry with an order, Chewy not only fixes it fast and without a hassle, but their turnaround to get the right products into my hands is pretty mind-blowing.

I had a horrible experience dealing with Chewy's customer service team. I can only receive mail at a PO Box, which they refuse to ship to, or at my office. Though companies other than USPS can deliver to my office, they are unable to guarantee that the item would arrive during business hours. It's a huge hassle to have an item fail to be delivered, be bounced back to the company, and have to fight for a refund! I highly, highly recommend shopping elsewhere.

I placed an order through Chewy.com for 102.50 as my first experience with Chewy.com. Immediately a charge was authorized for 103.48. Not a huge deal, but this is not what I spent so I was a little confused but decided to let it go. My order was then placed on hold, forcing me to call the company. The representative tells me that they "changed an item number" and that she would remove the hold. Then I receive ANOTHER charge on my card for $52.14 which nearly put my card in overdraft as this is the same card I was using to pay bills with. So now I have two debits that have left my card, neither of which are the amount I actually paid. I call the company. I am told that when things are shipped separately sometimes the card is debited as things leave the warehouse and that it should come back in 24 hours.

I was very excited to start an account and have auto shipment for my 2 dogs' and cat’s supplies. I reviewed the website, read all of the FAQ’s, got a good feeling this was going to be an excellent service so I pulled the trigger and ordered. I understood that I would receive my dog food and cat litter in 1-2 days...it’s all over the website, 1-2 days. I just called to cancel the order because it is 5 days later and still no delivery. I used the FedEx link to track the package and the link showed the food was going to be delivered end of day for 2 consecutive days... nope, no delivery.

I was very touched when I received in the mail a pair of oil paintings of my two dogs (a Border Collie and an Australian Shepherd). When my Border Collie had to be put to sleep about a week later they sent a touching sympathy email and then sent a neat kit from Seeds of Life to grow an oak tree in memory of my beloved companion of over 12 years. They are company who really cares about their customers. I love this company.

I have been ordering from Chewy going on 3 years. I always get same order and it's autoshipped. I ordered Purina 9 Lives dry cat food tuna flavored. Apparently there was a recall on this food and I did not find out until after my cats ate this. They were all violently ill with vomiting and diarrhea. I had to take them to the vet and after 5 days they finally stopped being ill. The pet food recall stated it can cause death in animals according to many websites. They did not bother to take these products off their shelves or from warehouses and dispatched it to us anyways. No apologies or anything.

5 years of convenience. Even when there was an issue when my dog couldn't use product. There is a generous policy of contributing to shelter... Lovely! My pet passed this week (heartache); Chewy sent flowers to our home; surprises & heartfelt gesture. Chewy is more than a business to me!

I am extremely impressed with Chewy.com customer service. I purchased the wrong replacement dog door. I called to see what I need to do to return it. The young man helping me was so pleasant and helpful. They are refunding my purchase and asked that I donate the return to an animal shelter. What a great response. Highly recommend Chewy.com.

First time customer on the website, got told I couldn't have the discount and they cancelled my order because I wasn't a new customer even though I literally made my account to order the items I wanted, and of course they take the money out of my account but I bet it won't be put back for weeks. This company is trash and I would give them 0 stars if it was possible. Never ordering from them again and telling everyone I can to not order from them, very shady practice taking people's money then cancelling their order like that.

I recently returned to Chewy (after having left them due to the Petsmart merger) because they carry ** and one can combine pharmacy items with other products for free shipping. Basically, economic necessity and my cat's recent diagnosis of congestive heart failure pushed me back to Chewy. Unfortunately,.. 1. They can't seem to keep ** in stock, and there's no option to choose "backorder" or "notify me".

I had placed an order on Friday and it unfortunately my precious daughter passed away the next day on Saturday. I contacted the company to find out the procedure to return the item and received a response promptly. The note was from Catherine in customer service. She offered such heartfelt condolences and I could just feel the love coming from her in her letter. Not only did she answer my question but the following day I received a bouquet of flowers with a beautiful note. My dog was not only a pet but was like my child. He was 15 years old and was my constant companion. This type of service is so rare and I wanted to thank Chewy.com and in particular Catherine for your commitment to offering the best products for our pets and to excellent customer service. Thank you from the bottom of my heart.

Company apologized and resolve the issue in the better way respecting the deals and give a bigger discount as apologize.

I have had only a few issues when ordering. When I contact them they respond quickly and replace items, no questions asked. I had an issue where FedEx said they delivered but there were no packages. I still don't know if they delivered to the correct address or boxes were stolen, I have never had this issue before. FedEx still hasn't answered me but I contacted Chewy and they replaced all missing items. The best part was I called late Friday and was anticipating replacements Tuesday because of the time and their schedule. However the replacements arrived the very next day. I love this website. I have 4 cats and a dog and transitioned them all to American Journey wet food. It's highly rated, well priced, and only available there. They even sent me portraits of my pets after one bad delivery. They promptly replaced the items but shortly thereafter I received painted portraits! Thanks for all you do Chewy.com!

We had trouble with FedEx delivering - had NOTHING TO DO WITH CHEWY - but Chewy stepped in every way they could to make sure we got what we needed while we waited for FedEx to catch up. WOULD RECOMMEND CHEWY WITHOUT QUESTION to any of my friends, family and anyone I should meet in the future. Best selection and great prices but BEST CUSTOMER SERVICE EVER!!!

I have been waiting two weeks for my dog's heart medication to be delivered. Customer service assured me my dog's heart medication would be sent out but I keep getting emails from the pharmacy the next day saying they need my vet's permission. This went on for three days even though they already had my vet's permission in writing. I finally had my vet call them and they agreed to have the meds expedited to me. It's been a week and they're still not here! I called Chewy an hour before my vet closed today and they assured me the pills would be delivered TODAY. I just got an email saying they're delayed and now my vet is closed so I can't get them and I'm out! These are heart pills my dog needs! Customer service should not promise medications will be sent out if they don't know for sure and the pharmacy needs to get it together!

I recently decided that I need to transition my cats to grain free wet food. I carelessly placed a large order with Chewy only to discover they will not eat this brand. I got a return label and sent 90% of it back. Chewy gave me a full refund. I've been using them a few months and I am impressed with their prices, selection, fast shipping, and most importantly to me, their "above and beyond" helpfulness. I highly recommend them.

They claim 1-2 day shipping on all orders. I've ordered twice and have had to wait 5 days for my dog's food. You're better off using Amazon. When I called all they could tell me was that there was no food close to my location. Ok, so don't claim is 1-2 day shipping on all orders. I understand this happening once but both times I've ordered? Ridiculous. I'm not going to keep guessing how long my dog's food is going to take to get here.

They have the best products and prices. Beyond that they have the best customer service. They fix any issues and stand by their words. I feel they care for me and my pet. I used to shop at pet stores for toys and food. Not any longer.

I called Chewy.com last week on the day we unexpectedly lost our 6 year old pug Cocoa. I cancelled an autoship order I just restarted up a few month ago. I got their representative Tyler who took this grief riddled same day call to you to cancel the autoship order and thank him for Chewy being there for us. He was so nice on the phone. I told him I worked as a large emergency veterinary hospital and I was usually on his side of grief or angry phone calls. I thanked him for his compassion and kindness. Today, I received a dozen roses from Chewy delivered to my door. I wanted to thank you greatly. As this is the day we will be picking up Cocoa's ashes of cremation, the timing of their thoughtfulness is treasured. Thank you Chewy, Tyler, and all the wonderful people there for caring about Cocoa's family.

I know everyone has different experiences but I just called Chewy to return $20 worth of stuff and they asked me if I could donate them, i.e. they're still gonna refund me $20 but I can give the items to shelters, etc. I know $20 is not a lot, but I mean... HOW AWESOME IS THAT? I literally googled "how to review Chewy" just to write this review. P/s: I've bought so many stuff from Chewy and they've all been great so far. These items I want to return because they don't fit my cat. Not that there's anything wrong with it.

I have always given my cats Friskies wet and dry food (mostly chicken, reg. and indoor), they never refused it. Since I received the Friskies from Chewy, they won't eat any of it, they barely sniff it and walk away. How old is this stuff and where does it come from?

Placed a order and Chewy said it would come in 1-2 days. Well my order took a trip all around the USA. It did come to my state, then someone sent it to another state. After 2.5 weeks it finally came. I had to go to Petco to get food waiting for the order. So now I try again. So I place a order and Chewy said I would have it in 3 days. So I waited. So on the third day I get a email stating they lost my order...so now they're going to reship the order. Next time I will use Petco or Amazon. Never had a problem with them.

Personally, I have for the past ten years consistently used Amazon as the company that sets the standard for customer service. I now know that honor now belongs to Chewy.com. December 22 my wife and I placed our Coton de Tulear, Cozy to rest. He was sixteen years old. It was very peaceful, and he had the opportunity of being in my wife’s arms in his home. His transition was provided by Lap of Love and Dr. **. I had three weeks previously placed a large order for him.

I purchased around eight tubes of pet toothpaste. When I went to use one, one of the tubes, apparently during the manufacturing process, did not seal completely on the top of the tube causing air to get into the paste causing it to turn partially black making it unusable. To me this to me was a manufacture defect. Contacted Chewy and they would not supply a replacement because they said I purchased it over a year ago. This shouldn't matter. This was a manufacture defect. I had purchased several tubes so I could take advantage of the free shipping over a certain dollar amount. Won't purchase anything from Chewy anymore.

Advertised 1-2 day shipping is not honored, with no explanation on the website of what 1-2 days actually means. My order will arrive FIVE days after I placed it. I expressed my concerns via email, and received a response from customer service within a couple of hours; however, they did not rectify the problem, only offering 10% off my next purchase. Seeing as my last purchase of a bag of cat food arrived cut open (perhaps cut when removing from a pallet? Clearly not shipping/handling issue), I will not be shopping with Chewy again. I would have paid for express shipping had that been an option, but sadly I'm just stuck with poor customer service and bait-and-switch store policies.

Since this was the first time that I ordered from Chewy.com, I was very excited to think that I would receive 30 percent off my order, as advertised. However, I was only allowed $20 off on my first order IF I signed up for Auto Ship (NOT THE 30 PERCENT AS PROMISED). I spoke to several personnel, who were very professional and helpful. I asked the personnel why customers would not get the 30 percent off and I was told that the offer tops off at $20 and that the site does not state that information. I placed the order anyway and received the order quickly within 36 hours. One of the boxes was packed too tightly and had partially opened and exposed the front of a bag of cat food. The box was not strong enough for the weight of the items inside. Should have used more boxes to ship order so that boxes did not pop open in shipping.

I've been shopping at Chewy.com for years now and I can honestly say they provide the best customer service not only online but everywhere. Just yesterday I ordered a dog sweater and after I placed my order I found it for $5.00 cheaper. I called Chewy.com and to my surprise they offered to take $5.00 off and keep my order. I was thrilled with that solution. Every communication that I have ever with them is always a positive experience. Their prices are good too. You definitely want to shop here. Everything you could possibly need for your pet is available. They also ship in like 1-2 days. I've been also buying my dog's food there. I order by the case and it comes out a lot cheaper. Love these guys!

We have been using Chewy for a year or so with very positive experiences, however, we recently had to put our 4yr old boxer down due to complications of lymphoma and I contacted Chewy because we had received our pup's food order days before and it was unopened and I asked if I could return the food. They not only credited us the entire amount while asking us to keep the food and donate to a shelter or friend, but had the kindest words, asked for our boy's pictures and sent us a bouquet of flowers with their deepest sympathies. I have never known a company to be so caring understanding and dedicated to their furry clients and their parents. We appreciate what they did for our family during a very difficult time. What a unique and special staff and company they have.

I have ordered from Chewy.com multiple times for dog food and dog health items. They have been nothing short of amazing. They ship in 1-2 days... Yes sometimes in 24 hours! Their prices cannot be beat especially if your dog food is on special. Customer service will respond quickly if needed and like I said shipping is the fastest I have ever seen from any mail order company and you get the same respect if you're spending $30 or $300. I love CHEWY!!!

The Customer Service with Chewy.com is by far the best! The coats I ordered for my dogs did not fit and I was instructed to donate them to a shelter and credit was given back to me for the cost. The second order also did not fit the way I preferred and I was going to return it and wait for credit while at the same time order new ones. When I told the customer representative that my husband works for the government and is on furlough the representative told me he will credit me the money now and donate the coats to a shelter. I have never been disappointed with Chewy.com and am extremely happy with their help.

I looked at some of the negative reviews and they didn't actually have anything to do with Chewy as a company. I've been ordering from them for over a year for cat food, snack, toys. Dog snacks and turtle food. I did have one problem with an order not showing tracking information but that was a fault with FedEx, not Chewy. What I found so funny is when I did the online chat the agent said, "Let me sniff that order out for you." I cracked up! FedEx didn't update the shipping information so Chewy resent the order and now I'm getting both of them... no charge of course.

I ordered the wrong size dog bed, they responded to my email in 25 minutes, credited my account immediately & I then ordered the right size. Customer service, kindness, promptness... Chewy does it all. Thank you!

In the beginning, Chewy was amazing. Delivery was really in 2-3 days! Now we are at 5 to 6 days. Now my order has been sitting on a loading dock for 2 days with no movement. NO MAJOR STORMS in the area. But I am going to receive wet cat food that has been frozen and thawed multiple times. Selection and prices are good but if it makes my cats sick it is not worth a dime.

My cat was walking funny, couldn't stand on her hind legs, stumbling. Took her to the vet asap. Diabetic. It was Thursday. Friday got the prescription from the vet. ** that no one had in stock. Late Friday called Chewy. My only option was to mail order. Vet would not prescribe something else. Chewy customer service got a response from the vet that day. They were not responding, both of us made calls. They do not ship on weekends, Monday 12:55am ** shipped. Tuesday 2:45pm I received it. They got it to my cat 1 day and half sooner than anyone else would have. I am very appreciative.

I ordered the Dogit Training Pad Holder and it did not work at all. I left a bad review on the site saying I wish I had not ordered it. They emailed me and refunded the money! They also just sent me a handwritten postcard thanking me for being a customer. Best customer service I have ever had!!

I love using Chewy.com and I always know that if there is ever an issue (this is life, they happen) that the customer service team will make sure any issues are resolved. I've been getting my babies prescription allergy medication from them for a while and now that she's suffering with bladder stones I am getting her prescription diet from Chewy.com as well. I was so surprised to get an email from them about a week after my order from one of their agents that handle verifying the prescriptions, or some position that would be aware of a change in her needs, checking to see how Layla was doing. That was so unexpected but it showed that they truly pay attention to their customers and the ones we love and take care of.

We’ve been ordering from Chewy.com for a while since Sam’s Club stopped carrying the litter we used (kitties are picky about their litter) and then started ordering food from them as well. They send us a Christmas card every year that is hand signed by several employees – a nice touch. We had ordered food before we knew Jerry was ill that we received while he was at the vet’s. I called to ask about the return procedures and of course they asked the reason for the return since they want to ensure customer satisfaction. Not only did they give us immediate credit and ask us to donate the food to a local shelter but they also sent us a sympathy card which I already felt was “over and above” customer service.

A box containing bags of dry toy dog food was delivered and left at my front door. By the time I got home a raccoon had chewed through the box and one of the bags. When I called Chewy they immediately apologized and sent a replacement bag. THANK YOU CHEWY!

I ordered a pet gate. It was supposed to be here yesterday. It did not come so I called Chewy and was told that FedEx out of South Bend couldn't find the house that I've lived in for the past 13 years. Gave them detailed directions (On an Indiana State Highway, 5 miles from a major intersection and on the West side of the road) - house numbers prominently displayed on the mailbox. FedEx tried to deliver again today and couldn't find the house again (UPS has never had a problem). Called Chewy again and was told that I'd get a refund in 3 to 5 days. Told them they should remove 100% CUSTOMER SATISFACTION from their advertisements.

Last year my perfectly healthy puppy was dying from what we came to realize was her dog food after many vet visits and expensive diagnostic tests. Come to find out, the company (Natural Balance) had changed owners and formulations without notice around the same time my dog (and many others according to this site) started becoming very sick.

I called to return one item. The lady who answered my call was Sabrina **. She was so professional & understanding, I was blown away!!! I am a customer for life. Thank you Chewy for being AMAZING!!! My pets love all the goodies from Chewy.com.

I had an issue with shipping for my very first order. I believe it may have been an issue with the shipping company as the tracking said the package was delivered, but I never received it. I called Chewy at 7:00 at night and was immediately greeted by a person, and without so much as a thought, immediately put in another order for me as a replacement without charge. On top of that, the representative asked if I had enough food for my dogs until the shipment got to me. Because I did not, they credited my account for the cost of a small bag of food that I would have to go out and buy. Chewy has gotten a customer for life due to this experience!

In a time when everyone seems to be looking for a reason to attack, blow up and start a fight, it was refreshing to find a bright spot in something as simple as a customer service call. Today a young man who helped with an order issue I was having, went out of his way to not only correct the error seamlessly, but to take the time to speak with me in a business professional way -yes, but that can be scripted. Not his was a heartfelt, authentic way that is not always if ever taught in a training class to do a job. This connection was beyond what I've come to expect. It not only made the situation easy to cope with, but it also proved that age doesn't matter, that you can find common ground and that no matter where you live you can communicate respectfully and honestly. It truly was a pleasure. How often can you say that?

Had to return a supplement because it was a chewable and my dog refused to take it. They not only returned the money to my account, but stopped the auto ship with no questions, and instead of me returning the unopened product - they ask that I donate it to a shelter. Great company who stands behind their products and who actually cares about their customers and animals. How refreshing!

I had purchased a rear harness from Chewy.com for our dog who is having trouble with her hind legs. The item arrived so quickly, within 2 days of my purchase. I was excited to try it out to help our dog get around but was disappointed when it didn’t work as I hoped it would. The product itself was good quality, it just wasn’t the right option for our dog. I called the number listed on their website for returns and a live woman answered, without having to go through any telephone prompts.

I have heard wonderful things about Chewy, and decided to try it out for the first time. When I got my order, I opened the box and immediately noticed that I did not get a free product that I was supposed to get. It was a “buy one get one free” for dry food for dogs. I let it slide because I figured it must have been a simple mistake. I then proceeded to open my cat's wet food, and as soon as I opened it a foul stench hit my nose and I noticed a grey substance on the box. I was forced to take everything out and run it through water to get the odor out. I then realized that none of the cans of wet cat food were open, so whatever the substance was it had been put there. Ultimately I’m not satisfied with Chewy at this moment. I’m very much disappointed.

I have been using Chewy for a few years now and am also satisfied. Even when something is not right, which happens sometimes, they always make it right. Pricing is sometimes higher or lower than other stores - it's always great items, good or at least fair pricing and EXCELLENT customer service. I'm happy to spend an extra dime on the occasion that their price is higher, because I can always count on their service to be top notch. I recently had to let go of my 13 yr old bullmastiff, when I canceled a medication for her from Chewy, I not only received a thoughtful card, but flowers - it really warmed my heart! Thank you Chewy!!

Price hike - I’ve been ordering from Chewy for the past two years. And they decided to say, "Screw you," to me and, "We can put our prices to any amount we want and won’t price match more than one time." So I’m switching to Amazon.

I am always extremely pleased with my on-going experience with Chewy.com. I have been ordering from them for several months now. I have 2 separate bi-monthly recurring orders set up. One is for cat litter only; the other is for a variety of dog and cat food. Sometimes the orders go off without a hitch. But we order so much food - sometimes, the cans come a little dented... and they always either replace or give me a full refund.

Great prices, fast and free shipping. Have used them for 2 years, only 1 order late. When I called to find out why, they apologized & refunded my money. About 6 months ago I sent an email about an employee who went the extra mile. I signed it from me, my dog and included his picture. Just recently I found a package on my doorstep from Chewy. It was a special portrait they had painted of him from the picture I sent in the email! They really treat their customers special.

This is the second time I have been completely disappointed with your company. I ordered on January 3rd and you promote 1 to 2 days shipping which you shouldn't be doing. Your email said no later than Saturday January 5th and then you changed it to the 9th. No thanks to you my dog will be out of dog food.

I have used Chewy for quite some time, and have never been disappointed. The website is extremely user-friendly, the prices are competitive, the auto-ship program is excellent and easy to adjust and the customer service is stellar. They answer the phone 24/7, are polite and accommodating, are always able to take care of an issue, and never make you feel like you are bothering them. Then, recently when I called to cancel my auto-ship items because our pup had died, the representative very compassionately offered condolences, and offered to refund the last shipment of food. I was then blown away, several days later, when a bouquet of flowers were delivered with an extremely kind note. This company truly knows how to take care of its customers.

I have used Chewy for about 6 months and have found that they are not able to guarantee their 1 to 2-day delivery policy. Once you order from them, it is in the hands of FedEx. Always have your own reserve of pet supplies for the days that you will be waiting for the delivery. The first time this happened I called Chewy and talked to someone who was very sympathetic, agreeable, and who offered to replace the order which was so much not the issue. I wanted the first one. It arrived a day late after I verified with FedEx that there had been a delivery issue in my area. Chewy, by the day, happily gave me the number of FedEx so that I could do my own following up on their order.

I started purchasing my cat's medication a couple of months ago. When Isabelle passed away, I called to let them know I was canceling and why. The company actually sent flowers with a sweet card. I couldn't believe a company would take from their own profits to do this. They are top notch in my book.

I have been purchasing my dog food from CHEWY.com for the past 5 years. I never once had a bad experience. Their customer service has always been beyond polite. If I have any questions about dog food, supplements, etc., customer service researches my questions and finds the best product for my dog's needs. They never rush you on the phone. It feels like you are having a conversation with a close friend! I received an auto shipment and a few day later my Great Dane Bruno passed. I called Chewy to cancel the auto shipments and the young man was sweet to me and sympathetic to my loss. He offered to refund my last dog food shipment. A few day later I received a beautiful bouquet of flowers. What a great company!!!

Their staff is unbelievably compassionate and provide stellar customer service. I struggled to find dog food that my dog would eat when we learned we needed to switch over to a renal friendly diet. It was a daily struggle and I'd end up purchasing lots of different food that my dog wouldn't eat. Rather than asking me to return the food, I was refunded my money and asked to donate it to a local shelter. That just won me over - what a great company! Furthermore, after the sad day came when we had to say goodbye to my little furball, I was overwhelmed to see a bouquet of flowers show up on our doorstep. It came from a customer service rep (Gina) on behalf of Chewy sending condolences. I am beyond grateful for the kindness shown. They go above and beyond.

Chewy.com has been a lifesaver for me. I'm unable to lift heavy packages so delivery of cat litter to my door is fabulous. I did have a similar experience that another reviewer had with packaging (Bags of cat litter were shipped with birdseed and cat toys. Birdseed was smashed and was all over the place). However, a simple phone call to their customer service team resolved that. They replaced the items. And when I order more than cat litter, I phone my order in. They make it two separate orders and I don't pay additional shipping. Their customer service is outstanding. Shipping is super fast. I usually receive my orders the next day. Never longer than two days. Prices are right. Highly recommend.

I have been a Chewy customer for a little while now. Recently got a new large dog. Made a rather large purchase to shipments of supplies for him. Recently found out after receiving him free that he'd really had a real home and I have to send it back. Call the company to let him know I had received half of the shipment and one was still in transit. I needed to return them and get a refund. Customer service was outstanding she informed me that my money was returned back to my card and that I was to donate the items to a local shelter. My heart Group and crew for this company. I have no plans to shop anywhere else. And I'm looking forward to going to the local shelter with my supplies. Thank you Chewy for being an outstanding company. I will shop no other place. Thank you.

Every time I turn the channel, I’m seeing/watching that Chewy.com has donated something to somebody. I also, had a great experience a few months ago with this company. The customer service was fantastic. I will continue to buy products from them and recommend them to all the animal lovers I know. Thank you!

I ordered a 40 lb bag of cat litter and a 14 lb bag of dog food. I also on the same order bought a bottle of liquid hot spot spray and ALLERGY AID CHEWS which were packaged TOGETHER in a sealed plastic bag. Said items were included in the box with the cat litter and dog food and this box was DUMPED in my driveway today. Needless to say, the bottle was broken and hidden under the cat litter. The company is replacing the 2 items but the contractors from FedEx will remain employed, so I am now going to be an EX customer. The boxes are too heavy to handle now, the drivers complain and I have to open the box on the porch and bring inside. I started ordering because it was easier, now it is not. It has been an interesting few years. Goodbye Chewy!

I order all of my pet food from Chewy.com. I always have great customer service. My orders always arrives in good order and on time. When my 19 year old cat died, I called to see if I could return his unused food. They were very helpful and compassionate. They gave me a full refund for $131, told me to donate the food to my local animal shelter THEN... THEY sent me flowers!! The note expressed sympathy for my loss. I am absolutely floored by this kind gesture. This is how you keep my business. I have 6 dogs, 2 cats and am forever loyal to Chewy!

After my first experience with Chewy.com and how easy to use their website was I knew that I was on my way to being hooked. When I had a shipped package go missing at FedEx I decided to try their online chat. Working in Marketing I am extremely picky about chats and customer service. Wow they are amazing and are even sent me a replacement for the lost package. Huge huge shoutout to Keith ** for being so nice and understanding and for going above and beyond to get my problem solved. Chewy.com you now have a customer for life!

I have used Chewy to purchase toys, food & meds for our Boxer & Boston Terrier for a number of years now. Always willing to fix a problem with an order right away & always say to donate an item to the shelter rather than return it. When our Boxer died & she had been on a med that cost nearly $200 a week they told me to donate to our vet a little over $1000 worth of meds & prescription food that I had just stocked up on. Our vet was so grateful & said it would help animals that needed it but the owners couldn’t afford it. The girl that helped me was so kind & sympathetic. A few days later they even sent beautiful flowers with the kindest note. I love this compassionate company & they have the kindest people who work there! Wish more companies operated like Chewy!

I bought a dog bed for my very particular dog and he refused to use it. I called Chewy and they said they would refund the full amount and asked that I donate the bed to a local shelter instead of trying to return it. I also have several items on auto-ship and they always send a reminder email a few days ahead of time so I can edit the order. Editing an auto-ship is easy, and you can also add items to the next auto-ship once to save on shipping costs. They aren't necessarily the cheapest for some items and I've actually decided to get insulin for my diabetic dog elsewhere, but even with that the customer service can't be beat and I'll keep using Chewy for most of my pet care needs.

Over the holiday, I bought a pet carrier for my puppy from Chewy.com. Then, my son also bought the pet carrier for my dog from Chewy.com. I called to return the pet carrier and told the assistant the situation. I wanted credit to my son's account. I forgot the young man's name but he said that he would credit the amount to my son's account and told me that I could donate the pet carrier to a local shelter instead of returning it. My daughter and I are going to visit our local shelter to donate the pet carrier tomorrow. How nice! The shelter will greatly appreciate it! Thank you Chewy.com!

Our dog was very sick, we had made a prescription dog food order, our dog refused to eat the food. We called Chewy, to see about a return, they credited us the amount, and we took the food to the Humane society. Then we ordered some meds and more (canned this time, prescription) food, unfortunately one day after it came we had to put our dog, family member, to sleep due to his illness. I called Chewy and they credited our account, so my husband and daughter took the food to the Humane society. So grateful for all this kindness, not only did it help us but also the families that the Humane society deliver to. The staff was so helpful and pleasant throughout all this. Thanks Chewy!!!

I had an auto-ship set up for one of my dog's prescriptions. Everything was fine for the first 2 shipments, but the 3rd was absurd. I paid $1,69 per pill on the last shipments. When it was time to be notified about the upcoming shipment, it was OK to ship. Well, I get my email showing the shipment is going out and the bill is almost twice as much as the last month! The pills are now $2,84. No one told me of this ridiculous price hike. I called customer service wanting an explanation on how the cost was almost doubled. He said it is what it is. This is unacceptable! He said the only thing I can do is to deny FedEx when they deliver. Well, can't do that as the package does not have signature release. I'm notifying my credit card company to reverse the charges. This is a scam and price gauging. I will find another company with reasonable prices. Never again will I sign up for auto-shipping without checking prices.

I am so sick of getting an update that my shipment will be received on a specific day only for them to change it... Why tell me it's going to be here if it's not!!! I depend on your services to FEED my dog and need to know when it will be here or won't... Terrible service.

Chewy has been a lifesaver. I started ordering from them about 4 months ago as I have an array of pets. 2 dogs, 2 hamsters, and 3 fish tanks. I have no car in Chicago and I'm pregnant so carrying a 50 lb bag of dog food plus other supplies on a bus is just not an option. I have never had a problem and they always give me great customer service. I recently called as a hamster ball I ordered about 2 weeks ago broke and my Syrian got loose. Lucky I've been training them so catching her wasn't too bad. I called customer service at 11 pm cst and got a person within 3 rings. They replaced it for free and shipped and right out and I didn't have to send them the defective one back. They are also not a greedy company. They are always donating to shelters and t.v. animal rescues like Pit Bulls and Paroles and Amanda to the Rescue.

I recently moved to Kansas and upon placing my order, I somehow forgot to change the old shipping address to my new shipping address. I called Chewy and spoke to a real person immediately. She helped me get things figured out and have a new order shipped to my new address, for no cost at all. So amazing! Thank you so much, Chewy. You guys are so great and really love your customers!

Time and time again, Chewy has come through to our family. When our pup died in a horrific accident, I forgot to cancel our auto-orders. I notified them and they allowed me to keep the items to donate to a shelter. This kind of customer service makes my heart full and will make me a customer for life.

I have items shipped for my dogs and cats every 3 weeks. Super fast shipping and every product I have received from them has been excellent quality at an unbeatable price. I have checked stores in my city and the prices are never lower in the store. Plus, I don’t have to lug it home. Love the personal touches and handwritten cards from the customer service. The Christmas card was a nice touch this year. I can easily change my auto ship right from the app. They have such a wide variety of products that I find everything I am looking for very easily.

I made an order Dec 23rd 2018 and on the 26th it said that the package was delivered but I never got it. I called the same day and explained that my dog had a minor ear infection and I really needed the medication in the package and more dog food. The representative told me that they had issues with FedEx but would resend it with no express shipping & it would arrive in 3 days. 3 days later nothing and no email with a new tracking number.

This company is really awesome as we have bought dog food from them for several years. We recently returned an auto ship delivery and Chewy inquired as to the reason for the return. We explained that our dog passed away and they were very courteous and understanding and they took the product back. Three days later, a large bouquet of flowers showed up at the house with a note from Chewy for the condolences of our dog. FIRST CLASS OPERATION! I will never buy pet food from another place again.

I am amazed at the level of service I have received since I started using Chewy for my pet food supplies a little more than 2 years ago. They have always been very responsive to all my needs and concerns. The response I have received from them over the last two weeks left me speechless. My beloved cat, Smokey, left for heaven after 16-1/2 years. Chewy was kind enough to refund me the full amount of the last shipping of prescription food that I had no more need for.

We placed our first order with Chewy this past Thursday expecting to get the 1-2 shipping as the website specifies. Because of the holidays, the order was unexpectedly delayed. Since we adopted our pup on Saturday, we had no use for the items since we had to purchase replacement items. When I called to return the items, customer service allowed us to keep the merchandise or donate to APCA/shelter AND still issued a full refund! We will continue to shop Chewy because going over and above really makes a difference.

After a long day of work, I inboxed my Chewy order and the expensive cat food I ordered was opened/damaged in the shipment box. I was dreading a customer service phone call and all the stress from having to return the item. I sucked it up and called their customer service number at 8:15 PM EST and received a LIVE and LOCAL person on the phone on the first ring. They looked up my order by my phone number, I told them the brand of food, and a replacement was initiated that moment with apologies. When asked if I needed to send it back, they said no! Phone call = 3 minutes.

I received my medications for my dog for over a year from Chewy.com. I was on their automatic refill list. I lost my best friend Hunter a few weeks ago just after a very expensive order arrived. I called them up to see if I could return the unused items and they said, "Keep them and donate them to a shelter and we will refund you your money." Then I got a beautiful bouquet of flowers and a sympathy card from Chewy. This kind of service and compassion is so rare these days. Thank you Chewy.

They pretend to accept coupons but they won't accept them electronically like they used to do and like everyone else does so you have to mail them. I specifically write to the manufacturers of the products I regularly use and request coupons so I can afford their products which I order in reliance of the coupons. After a few orders, I bundle the coupons and mail them altogether so we are talking of about $25 per $100 of spending or something significant. But twice now, when I call to find out when they are crediting me with the coupons, they claim they didn't get them.

I ordered a Thundershirt on 12/23/18 and received it on 12/24/18. Sadly, it was too small. When I called customer service, they refunded my purchase and asked me to donate the too small Thundershirt to a shelter, rescue or veterinary clinic. I was impressed with their generosity and prompt response!

Not only will this company not sell to me on eBay unless I have a Chewy account, but they waited 2 days after my order to tell me this. Now I will just have to buy my Honest Kitchen dog food on Amazon. I will NEVER USE CHEWY!!!

Ordered for the very first time and was excited with the experience, I also set myself up for an automatic re-order. The order label was created however never shipped. I called customer service and was informed I will get a refund after 3-5 business days. This is not acceptable and admittedly purchasing pet food should be done at a store not online because of mishaps such as this.

Chewy.com has an exclusive carrier relationship with FedEx. The original problem was with FedEx misdirecting and/or delivering in the middle of the night, leaving boxes weighing in excess of 60 pounds on the porch directly in front of my front door, preventing me from opening it. FedEx was totally uncooperative. After speaking with Chewy, they assured me that they would remedy the problems with FedEx. They did not. I waited an entire week for an order to be delivered, and after THREE failed delivery attempts, I gave up on Chewy, and on FedEx. Ultimately, Chewy, was totally lacking in customer service; and they gave up on me--the customer--in favor of FedEx. I will never use Chewy, nor FedEx again. The two proved to be the epitome of poor customer service.

I've had only good experiences with Chewy. The prices are reasonable, shipping is fast & the customer service is outstanding. They go above & beyond to help you. They even sent me flowers when my pet passed away.

Vast array of choices, excellent prices. But what matters to me most is how they handle issues. They are top notch. Quick, satisfying, humorous (pet related wording) responses and resolutions. I always use Chewy for all my pet (dog and cat) supplies and foods. You can call them with any questions and get clear answers. This company knows what it's doing. I hope they keep up the good work.

I just had the greatest experience with chewy.com; I so highly recommend them! I’ve been a Chewy customer for just over a year. I typically use their auto-delivery feature to have my dog’s food delivered every month, but sometimes I’ll add an item here and there. I recently ordered a harness for my boy and we love it, but it’s a bit large, so I called to exchange it. The lady was so kind, refunded my money, and sent me a new one which will be here in a 2-3 days. I asked her how I could go about returning the first one and she said that they actually request that it be donated to a local shelter! I couldn’t be more thrilled to support such a generous company! Please consider Chewy.com for your pets’ needs.

I do not usually write reviews, but my experience with Chewy has been so great I had to. Their prices are phenomenal, their shipping is on-time, and they handle returns better than anyone I have ever experienced before. I will definitely continue to buy from Chewy, and I suggest everyone else do the same! Grade A company!

I called to cancel my autoship due to my pet passing and the compassion the agent expressed was so comforting to me. They are the best customer service EVER. Cannot brag enough on Chewy.com and their people.

I’ve been using Chewy since we bought a dog over a year ago, we’ve had trouble with him having an allergy to chicken and beef etc. Long story short they are great, they refund your money if something is wrong, sent out a new order if something happens and you didn’t receive your last one due to FedEx and their mishap on their end. We haven’t used a pet store in a while. And not to mention the convenience. Thank you Chewy for all you do! We appreciate you!!! Our Alaskan Malamute does too! :-)

I called today to see if I could return dog food since my son's dog had to be put to sleep due to cancer. I was told by the customer service representative she would refund my payment and asked I donate the food to a local animal shelter. Very generous! If we ever get another dog I know I will be a Chewy customer again!

Was given a 6 foot cat tree last November as a gift. 3 months or more the tallest post started to wobble, I tightened the bolt and continues to wobble, and then 2 weeks ago another post started and as of today the third. I called customer service and was told that I just missed the deadline of having anything done about the tree because it had been a year since receiving. I mentioned that there was no packing list or anything in the instructions or on the box to this fact. I was told that this is their policy, and I said how would I have known if I was not the one who ordered it - IT WAS A GIFT.

I ordered canned dog food and I could not find the food texture anywhere (not Chewy.com's fault but mine). So I had written a two star review and my only dissatisfaction was of the texture. It was pate and I hoped it was in cutlet or minced form and was frustrated when it wasn't. Without me asking, Chewy.com has issued me a total refund and their nice customer service agent also listed three alternatives she thought my Elliott would enjoy with the texture he wanted and also showed me where to find the texture type.

I’ve been with Chewy over a year maybe two and I’d like to make it clear they are amazing. Any issues or if you forgot to add something to the order no problem you call and there’s no wait time. It’s like you have their personal cell phone and they are waiting for you to call! This is how you run a company and I won’t go anywhere else! Much Love, Happy happy customer!

My first experience with Chewy.com was to order weight loss food for my dog. It arrived in great condition, well packed and secured. My second order involved dog treats that are also good for the pet's teeth. Again, I had a fabulous experience. I would recommend this company to any of my pet loving friends.

Chewy has gone absolutely above and beyond with their customer service. They offer free 1-2 day shipping, mine was closer to 4 days (holidays, I'm guessing). I talked to Kevin ** online and he gave me a partial refund just for the inconvenience. When I did get the dog food, it gave my dog an allergic reaction, so I called for a refund, I didn't catch the name, but we talked about dogs for 10 minutes. They gave me a refund, and some helpful suggestions for grain free dog food. I am so absolutely impressed with the response and the genuine care for my pet. As nice as my local pet shops are, Chewy went so far beyond what they needed to do. I am now a loyal customer. Thanks for doing it right!

I love these people so much. Had a mistake in my order. Called their customer support on a Sunday afternoon. Spent exactly zero seconds on hold; someone picked up immediately. I explained the error and within a few minutes, the person I talked to had fixed it, sent out a corrected order, and said I could just donate the wrong item I got (was a box of cat food) to an animal shelter. This is how you do customer service. Thank you so much.

I was astonished when I ordered a prescription food from Chewy late on Sunday and by early afternoon on Monday my order was on my doorstep in the middle of the Ocala forest. I’ve had issues with crushed or broken items in the past and Chewy always corrected any problems. I have highly recommended Chewy to friends and family. They too have had a good experience with Chewy. I’ve been dealing with Chewy almost 3 years.

I use Chewy.com for almost all of my dog's needs. Everything from toys to prescriptions. Every interaction that I've had with this company is utterly amazing! I've never dealt with an online company that truly believes in customer service the way that they do. I highly recommend this company to anyone that orders pet supplies online. You cannot beat their prices, quality or service.

Saw a promotion on Yahoo by chewy.com that promotes "Vetri-science 30% off today & free shipping, chewy.com", "30% today & free shipping Vetri-science". Checked onto the promotion and it took me to the products on chewy.com. Could not find any discount or free shipping. Called and talked to a Chewy rep twice, neither knew anything about the promotion nor could find it. (Just type in the product name, Vetri-Science on your computer ((not on chewy.com site)) and it takes you to the promotion.) The reps were nice and did offer me free shipping and 10% off. Did not accept. Lost trust with chewy.com. The promotion could not be any clearer. Not standing behind the promotion or even worst not knowing about the promotion is unacceptable. Have purchased from chewy.com for years monthly- 6 week auto purchase. Will think twice about shopping with Chewy again.

November 30th I placed a order. I don't know how to be very nice but chewy.com is horrible. Wish I never used them. My order late. Got the run around from them and FedEx. Called several times no real results. Said they would credit my full order. Never did. I'm sick homebound and foster animals no packages, no money, no nothing. They always try and charge my card a day earlier. I've told them about this. They ignore it.

Hi. I don't have complains about the product, everything helps my fury babies. My COMPLAIN is about delivery. I'm customer for almost a year and never I receive Hill's Prescription Diet K-D for felines in time. Even my orders are over $100 always I have same issues with FedEx delivery. You offer free shipping over $40 in 24 hr, well my shipping is taking from 48 hr up, or never was delivered. I file complain with your company and FedEx multiple times and I ask if I can pay extra for delivery just this food to be in time and I get answer "NO".

FYI to all dog lovers: I ordered some beef dog treats from Chewy without doing proper research. My Taffy is allergic to chicken and so I usually read ingredients carefully, but this time did not. I did a product review on the Chewy website with this information, saying that I was disappointed in the product since I couldn't use it. Today, I received an email from Chewy. They had seen my review and credited my account for the cost of the treats. I didn't even ask for this!! Chewy is a class company demonstrating customer service at its best. Highly recommend.