Chewy.com Reviews

Our angel baby (Labrador retriever) sadly passed away earlier this month, hardest loss of my life. So I called Chewy to ask if they could refund me her food which I bought in bulk a month ago (they had a great sale). They refunded me both bags and told me to donate the food. A few days later I get these BEAUTIFUL flowers and a sweet card in the mail honoring my baby girl. They truly care about people and their pets. I started crying when I received them. I never would have imagined they’d send those flowers. Thank you so much Chewy. I appreciate you guys. Keep up the amazing work!!!! Chewy will forever have our business.

How can Chewy get by with having a so-called “Cyber Monday” sale and not have the product listed on sale. I could see if they just ran out of it, but we have been getting this product for months now and in the last couple of months... We’ve had to improvise with a different formula because they are out of the formula that our dogs love. I called to ask for maybe a cyber deal price when it does come in stock, and cust service rep laughed about it. That was so insulting and degrading. When we first started getting our supplies on a regular basis, they did great. But somehow something happened to this particular brand... And they won't back their product commitments.

I’ve been purchasing all essentials for my dog and cockatiel from Chewy for a few years now, and I have never once felt less than extremely satisfied! Shipping is incredibly fast and always on time. Once, they accidentally left out some bird treats and I emailed them to see if I could get them. The treats came in the next day free of charge! Not to mention the wonderful portraits they surprised me with this week!!! I love Chewy.com!

I received my order on schedule, unfortunately where the order is packaged items got damaged. Smaller items pill pocket and Feliway were both damaged. 10 lb box biscuits was packaged with a 35 lb pail of cat litter. The biscuit box was crushed. I called customer service and got exceptional service. I asked what could I do to avoid this happening again. Her suggestion was make separate auto ships and put the smaller items that tend to get damaged in one order. Considering everything is being packed in a warehouse people don’t always take the time to consider a better way to ship. I understand that and am going to follow her suggestions.

I found out the hard way when ordering multiple products they charge your card for the total then again for each item. Twice the money is taken out of your account and held indefinitely - three way phone calls with Chewy and my bank aren't my ideal use of time, although since I have no money left in my account I guess I have nothing else to do today. I will never order from them again, a warning from them would have been nice.

I am most impressed by the quality of the products that they ship out. The items are always as pictured and delivered in a timely manner. I have both a cat and a dog and there are always plenty of items to chose from. The one item that I ordered that did not work out for my cat was very easily returned for a full refund of the purchase price. Great service and I would recommend to all pet owners.

I ordered several products and the seed mixture I purchased had 2 holes in it that appears to have been chewed by a small animal. The med. Fruit pellets I ordered was open which was spilled in the packaging box. Appears not to have been sealed. Do they not look at what they are packaging to send out? I can not feed this to my feathered babies. How do I know if these products are not contaminated? I would appreciate a call back from Chewy. I took pictures of the products showing what they looked like when they arrived but I can not attach them. Plus shipping was late. I was told it would arrive on Tuesday and didn't arrive until Friday.

I bought a SmartyKat Scratch Scroll Cat Scratcher, but it was damaged in shipping. Customer service was understanding and replaced the scratcher within two days. My kitty loves the scratcher. Thank you Chewy.

I ordered ceramic dog bowls for my Golden. They shipped out fast and were packaged great. The bowls were high quality and Bobby loves them. I also have friends who use Chewy and everyone speaks highly of them. I would absolutely recommend trying them. Great company.

I had placed a large order, nearly $100.00 on November 18, 2018. The Chewy website advertises 1-2 day shipping on purchases of $49.00 or more. After waiting 3 days for my order I chatted with their customer service. They said it looked like FedEx lost it. They said they would reissue the order and I could expect it Tuesday Nov. 27th. I said I wasn’t happy. The food is prescription food and he would run out by then. I said I thought they should send it overnight or at least by Friday. They said they couldn’t. They did offer a partial refund so I could buy the food locally. I said no, I’ll just go with the order. What I didn’t say was that will be my last order from them. I have bought many items from Amazon Prime and they truly do come 1-2 days.

I received a coupon in the mail. I usually use Amazon Prime for all my needs, but I decided to give Chewy a try. I had recently ordered a puppy gate from another company but I wasn't quite happy with the hardware. When I called Chewy regarding a free-standing gate, the customer service representative assured me that the product was eligible for 1 to 2 day free shipping. I was assured the product would arrive by Tuesday or Wednesday. I was expecting a litter of puppies so this time frame was very important to me. I returned the other gate. It's now Wednesday, and tracking shows the product arriving Friday. When I called customer service, I was told the previous representative should have told me that they do not ship on Sundays or Mondays. So 1 to 2 day shipping is actually 5. Never again. I will stick with Amazon. Chewy should care about puppy parents and puppy safety.

We order from Chewy about 2-3 times a month and to say we are 100% satisfied is an understatement! Our Sammie's treats were forgotten in our latest shipment and at 6am I had a live chat with Shari **. She not only apologized, but no questions asked except, what treats, what is your baby's name and how is she?!! I highly recommend Chewy and I tell all of our friends and family how Wonderful this Company is all around! Other Companies could learn a lot from Chewy! Love YOU!

I wanted to write a review about Chewy. I loved their auto ship program and how you can save so much money! When called to cancel my auto ship due to the loss of my beloved cat princess, they were more than accommodating and did it without any issues. This was very nice because it was the day of and they credited my account as well no questions asked. Well then they took customer service to another level. Two days later I came home to beautiful flowers and a sympathy card from Kathrine and team. To say this was unexpected and about anything I could have asked for was a understatement. I have nothing but positivity and great things to say. They have a long lasting customer from me. Thanks so much!

I have a been a Chewy customer for years. Only twice have I had mixups with my delivery, and both times they were resolved immediately. They have 24/7 customer support. This time, the shipment was supposedly delivered, but I never received it. I used their chat app at midnight my time and the person on the other end was incredibly understanding. They put in a new order immediately, no questions asked, and I will receive it within 48 hours for no additional charge. The previous time, they accidentally shipped the wrong food (right brand, wrong flavor). Again, they put in a new order immediately and told me to keep the old food. I could not be happier with this company's customer service!

Beware consumers - this company is a sham company. Worst customer service ever! I ordered a product on 11/8 and it's 11/19 - I still have not received it. They're horrible - do not use them! I could have easily gone to my vet to get the prescriptions but was told by friends that Chewy might be cheaper. They're not that much cheaper, and now that I've waited close to a month to get my product, it would have been better just to pay the slightly higher cost and get my product same day from the vet. I will NEVER use these folks again. I am telling all my friends and pet parents to avoid them like the plague.

They have such a great sense of humor and love animals! They treat the people as well as the animals and I have had nothing but great experiences with them! I ordered the wrong food and they sent me the correct food and let me donate the wrong food to my local shelter And they really want pictures of your babies :-) your animals of course.

Happy with Chewy products however they use FedEx to ship. They deliver orders to the wrong addresses and my last order wasn't delivered at all. When I called Chewy to complain they didn't seem to care much. They did resend order but took two days to receive.

I ordered my cat food and litter through Chewy.com in the past... with their free FAST 1-2 days shipping if order over $49. I have ordered through Chewy in the past and was often amazed with their shipping capability. I ordered them on Friday and they would be here on Saturday or Sunday at latest that amazed me. I just ordered similar order last Friday and the tracking tells me that it would be here on Saturday (Yesterday) and the package didn't arrived.

For the pet owners: if you’ve never used Chewy.com to order your pet's food, DO IT. I started using them a while ago but stopped because they didn’t carry the food I switched my dogs to (a Pet smart brand). Well, they started carrying it and I ordered Saturday. It’s never taken more than 3 days to get it so when I tracked it this morning & saw that it wouldn’t be here until next Saturday, I panicked. I called the customer service number... there was NO automated system, no waiting! They answered and knew who I was based off of my phone number! The guy was so NICE & VERY helpful! Gave me a $20 refund to buy some food from the store while I wait for my package AND expedited the shipping so that it’ll be here by Thursday instead of Saturday! GREAT CUSTOMER SERVICE!

I ordered a dog training collar on Wednesday, November 14. It stated that I would receive it in 1 to 2 days since the cost was well over $49. I live in Maryland and it was shipped from PA (not that far away) on Thursday. It was scheduled for delivery on Saturday (tracking stated that it was on the truck at the FedEx facility on Saturday morning (3:15 am) to be delivered by end of day). That FedEx facility is 20 minutes from my home! Well it wasn't delivered and now they say that it won’t arrive until Tuesday since FedEx doesn’t deliver on Sunday OR Mondays! I will think more than twice before I order from Chewy. I am sure that UPS would do a better job.

An amazing Company from the 1st day I started with them!!! Most recently I did on-line chat to update my Veterinary info when my pups had to change to a new Rx formula food. Not only did they take the info and fax it to my Vet immediately to confirm the order. But I inquired on what I could do about the fact that I neglected to cancel the auto-ship on the old food quick enough. They refunded me anyway and told me I could keep the food or donate it to a local animal shelter. They continue to impress me on every level. Highly satisfied and now I can donate the food to animals that need it.

Because my Vet did not carry dry food small bites Chewy was recommended for filling my needs. I went online and ordered both small bites and wet canned dog food. Canned food, twice, came hard, dry and with the first order both dogs became ill enough to need prescription medication. I stopped ordering dry. Continued to order small bites. Recently I ordered late for more (my fault).

I've been ordering through Chewy for over a year. This was my first time calling with a complaint regarding a food product I received that was only partially full. The woman who answered the phone was pleasant and attentive. She resolved my issue to complete satisfaction in under 5 minutes. I've never had faster, more considerate assistance and will definitely continue to trust them with my pet's needs.

So me and my wife were referred to this company to order our dogs some flea and tick prevention. We are usually hesitant about ordering from companies that we are not familiar with. We placed our order and $100 later everything seemed fine until I tried to figure out when to expect my package. They did not give me an estimated time of arrival for my package which I can live with, it's not the most professional situation for a company that ships its products but so be it. After 2 weeks of waiting and no package, I call the company and ask them if they can track my package. Well come to find out that 3 days earlier they had canceled my order without making me aware. So I contact the company to find out why my order was canceled BY THEM!! Not me them.

Thank you so much Chewy.com. This is HANDS DOWN the best company I've ever done business with for pet supply needs. These hand painted portraits showed up in the mail today! No I didn't order them or expect them in anyway. I had simply left feedback on a product I'd purchased that was defunct, and that lead to nothing but awesome interactions and amazingness in every way from them!

I have been ordering dog and cat food on Chewy.com for approximately two years now. ALWAYS, I receive my order within 1 to 2 days. They have the brands I'm looking for. Our one cat has a sensitive stomach and Chewy carries the food that is hard to find. Chewy also serviced my other cat that needed a prescription kidney diet. The other part I have to share is the incredible customer service!!! I just ordered some dog sweaters and two of them didn't fit (I did not measure like I should have). Chewy was amazing and instantly processed the returns. I didn't have to pay anything. The wool dog sweaters appear to be very good quality (thick and warm).

I ordered dog food on Wednesday. It did not arrive by Saturday. FedEx does not deliver Sun or Mon. I will not get my order until next third. 8 days is not 1 or 2 day delivery and now, no food. Chewy sucks!

I couldn't be happier with the way Chewy.com is run. Their prices are extremely competitive compared to brick and mortar location. They have some nice features like auto-ship for reoccurring pet needs, and the shipping is extremely fast. The last order I placed for some bulky cat trees arrived with 48 hours of ordering - at no additional cost. But that's not even why I'm writing this review (something I do very infrequently).

I ordered diffusers due to my cats marking their territory. The scheduled delivery was on 11/9. As of 10 PM on 11/12 still no delivery. I called their shipper LaserShip at 8 PM on 11/12 and was assured the order definitely would be delivered today. It's after 10 PM and NO DELIVERY. I'm giving 2 stars instead of 1 due to having previous orders arriving on time and their low prices.

We have had auto-ship for several years. Recently we added canned prescription dog food for one of our babies. Sadly, she died a few weeks ago. I was overwhelmed with many things and the thought of going online to manage/cancel her food, felt like a huge chore. I called the toll free number for customer service and explained the situation. I was met with genuine compassion for our loss. The representative listened while I quickly blurted the specifics. She expressed her sympathy and was very kind. Then, I asked if it was possible to return the remaining food to PetSmart. The representative told me she was refunding the amount of the food to my account.

I had sent Chewy an email about adding a different flavor to the brand of dog food we use for our fur babies. They responded very quickly and told me they would see what they could do. Even if they can't get the flavor we need it was still a great experience. They asked for pictures of our fur babies, so I did and got another quick response thanking me for sending them. This company will go a long way if they keep up the great customer service I experienced. Thank you Chewy!

I placed my first order on Nov. 8. Website said clearly: "Free 1-2 Day Shipping Over $49." It's Nov. 10 and the tracking info says it won't arrive until Nov. 13. Customer service they don't deliver on Sunday or Monday, so you really only get 1-2 day shipping if you order early in the week. Totally misleading. Our dogs will be out of food by Nov. 13 and so I have to go to the store anyway. Rep gave me a $20 discount to help cover that.

We have been customers of Chewy for about a year now but lately our orders have been messed up. 3 weeks ago ordered 50 oz variety pack of Timothy Hay. What I got was a 10 oz bag of mint Timothy Hay. Today we received another order that was messed up. We ordered a 12 pack of Delectables Bisque lickable treat for our cat. What we got was one pouch of the Delectables (they do not sell these by pouches). All of our orders comes from Wilkes-Barre Pa distribution center. BEWARE of them. They try to RIP you off. This center is horrible.

So I ordered a shampoo my dog really needs from this site October 25, 2018. They say two day shipping but I called them November 2, 2018 & the 24 hour customer service says it's been returned to them. Me in need & lying my dog to hang in there ended in another waiting week. She said they couldn't get in gated community. Well it's mighty funny FedEx & the US mailman frequent my place. The US postal man even eats his lunch in my nice building. After the first no-show I provided the gate code. Two weeks in November 9, 2018 and it has been returned to Chewy again. They use rented sprinter vans not real delivery trucks. I should of stuck with eBay or Amazon. I would have had my dog supplies. When trying something goes this bad. Stuck to your old ways you're better off. That's BS. they sent a lady flowers for her dead dog. WTF about my dog needing its med supplies. They didn't offer me jack & you can't review the product it will not & cannot be delivered. But I order wigs clothes shoes. That gets left at my doorstep. They are fishy instead of Chewy. Don't WASTE YOUR TIME!!!

My order was due to be delivered on 11/7/18 but was told they couldn’t deliver without an apt number even though the address was to the rental office so the package wouldn’t get stolen. I called in and cleared it up. The next day was told I’ve in a gated community (which I don’t but find it funny that Lazershipping which is who Chewy is using gave these same excuses so many times when ordering from Staples that I gave up ordering from Staples). Called in today and was given no reason why my order was still not out for delivery but was held up for a “delivery problem” that I had already called in about 2 prior times. My last Staples order was left in the rain in a very public place for anyone to steal. Won’t be ordering from Chewy again due to this and prior problems with the delivery co.

I searched a certain brand of cat food on Google and Chewy came up, stating "30% off today." So I went to the website and saw nothing about 30% off. I engaged in a chat and was told by the rep that this is ONLY for FIRST time auto ship. When it showed up with the Google search, it said NOTHING about auto ship or first time autoship on the actual website. It said 5% savings on auto ship so I asked the rep. He said that since I auto shipped before I wouldn't see the 30% offer. Very deceptive advertising. Nothing said this when Chewy showed up in the search and nothing said it on the website. The rep just said I'll have to tell them to fix that.

I have only been with Chewy for a few months now. I lost 2 of my senior cats within 24 hours of each other. When I called to place my order for flea treatment I told Brianna about my loss. Brianna is a sweetheart. She and Chewy sent a beautiful bouquet of flowers in their memory. I am blown away. Not only do they provide us with excellent customer service and support, they do it from the heart.

Let me start by saying that I hate daylight savings time. I had a very heavy wall clock fly off the wall and smash my doggie door. I contacted Chewy.com looking for replacement parts. They felt so sorry for me that they sent me an entirely new door for free. I couldn't believe it. In the future I will use Chewy.com every chance I get. You should too. The epitome of excellence in customer service!!!

They truly love and care for your pets. Their pets is everyone's pet (whatever you are their Customer or not) and that's one of the reasons when Chewy ship pet order that you already canceled, they ask you to keep the order or give it to any pet owner and they refund your money in full. That's also happened to me On October 6, 2018. I canceled my order #** of Advantage II Flea Treatment for Kittens to replace it with Frontline Plus for Cats then when I received both orders, I called Chewy to return the order that was canceled and Chewy had already made the refund for it.

I submitted an order from Chewy which I ended up canceling because I never heard anything about my order and my dog needed his medicine. I then again decided to give Chewy another shot. I was told that I could fax my prescription which happened to be not true. So a week later, when my package didn't arrive, I contacted the help hotline and all they could do was give me vague answers and rush me off the line. I had then contacted by email and got passed around between 3 different people who none of which knew what they were doing. I believe this is not a well organized company and will not be ordering from them again. My dog is now late taking his medicine because of all this confusion that they created. If my dog didn't need his medicine so bad I would have gotten my money back and taken my business elsewhere.

We have been loyal customers of Chewy for roughly 2 years and are disappointed with customer service. Upon opening our autoship package, dog food was all over the box and other items. The bag looks like it was sliced open and we have no idea how or when it happened. As a result, I contacted customer service and have not heard back from them in 3 days. As a loyal customer, I’d expect more from customer service. At least they should get back to a customer within the next day about the matter.

I have been buying from Chewy for around 5 months now and can honestly say this is one of the best experiences I have had overall in any online shopping website. They have immense attention to detail and really care for you as a customer and for your pet. If you do not like something they will happily accept the return or you can donate it to a shelter and they will refund you. Their customer service reps are also awesome and always helpful. Could not understand why anyone would have a bad experience with them. Keep up the amazing customer service!

Been ordering a lot from Chewy for a couple of years. At least $300 a month. All my deliveries have been delivered by FedEx. The last 2 were delivered by another company known for its lousy service. They have tossed my order in tall grass and left the box on the side of the road with the trash cans. When I complained to Chewy, I was told in an email that the computer randomly chooses the shipping company. Really? So the computer has randomly chosen FedEx for the last 2 years straight, but only randomly chooses this crappy company for the last 2 deliveries. It wouldn't have anything to do with being bought out by Petsmart and trying to save a few cents. Oh well... I canceled all my autoships and will only shop at Chewy's/Petsmart's competitors. Hope those pennies were worth the thousands you could have made from a loyal customer. I also stopped recommending Chewy.

Chewy.com advertises on TV that you get 20% off your first order. This is not true unless you have a promotional code. I will not order from them any longer since they run misleading advertising on TV.

Chewy really helped my family and I get through the loss of our rabbit, Bailey. When I called and asked to see if they would take back the hay we purchased for him, not only did they fully refund it, we also received a bouquet of flowers with a handwritten note from the Chewy family. Amazing customer service. Thank you Chewy.

I called to see if I could cancel an order that I placed for my cat since we were having to put her down. The customer service rep was super compassionate, told me not to worry that it had shipped, that I could donate the litter box. Additionally, my money was credited back including shipping! At the end of the conversation he even expressed his sympathy. Chewy will keep my business as long as I have pets!

On 10/24/18 my cat Bella passed away. I called to let Chewy know that our precious Bella passed away, and asked them if it was possible to send back full cases of cat food back to them and how would I go about it. To my amazement the nice gentleman told me to donate it to a shelter and they would credit my account (immediately). Super amazing, I was going through so much at that moment. What great customer service! Then a few days later, I received a bouquet of flowers with a very beautiful sympathy note from Jonathan and the Chewy family. Wow... the tears were flowing! Thank you Chewy.com. I do remember many years ago, when I ordered a case of food that was not liked, Chewy said the same thing, "Donate and we will credit your account." Chewy is the best. Their prices and delivery system are amazing as well. I just cannot say enough! Love you all!

About 10 days ago, I called to let Chewy know that our sweet dog Cooper had passed away and I wanted to cancel the auto ship for his food. They canceled it AND refunded my credit card for my last order because Cooper got sick and quit eating. When I asked about sending it back, the nice guy that I talked to told me to donate it to a shelter in Cooper's name. What great customer service! Then a few days ago, I received a bouquet of flowers with a very beautiful sympathy note from Martin and the Chewy family. Wow... that is customer service and beyond. When we are ready to get another furbaby, we will be calling this company back to order the food and supplies. We love Chewy... it is a great company!

Chewy has always given A-one service, and go above and beyond. A couple months ago Chewy sent a box of little gifts: frisbee, fridge magnet, pen, coaster, t-shirt, and such. I'm guessing just because I shop frequently for probably 4 or 5 years. I have referred neighbors, and maybe they noticed. Last week I called in an order, and mentioned that my dog had just died. Today I received a beautiful card and flower arrangement. I am deeply touched by the kind gesture of Amanda and "the Chewy family". Crying again. Thank you Chewy.

I ordered Dave's Restricted Diet cat food. I was told it would arrive in two days from the date I placed the order. Four days later (no shipping on Mondays), still no cat food. Amazon guarantees delivery in two days. If I would've been informed of the delay, I would not have placed this order. Never again. Go with Amazon. There is a reason they are better.

I have used Chewy auto pay for the past year. I could not recommend this company any more! They are absolutely amazing. Customer service is always helpful and nice. Changing or canceling auto pay is incredibly easy and painless. Shipments are always on time and in great condition!

Chewy has been unbelievable. The products are great quality. The prices are good. The shipping is quicker than most companies for the same price. I wanted to return a harness that was too large for our puppy and it did not come in xs. They promptly refunded my money. I asked how to return it to them and was told to donate it to an animal shelter. I was amazed, what a great company. That statement guarantees I will continue to shop with them.

I found Chewy.com about a year or so ago, ordered the special litter trays from them with auto ship to save money. Their price was much cheaper than the pet store chains, or Amazon. Well, last month we lost our sweet fur baby, Snuffles. Canceled auto ship and informed them that I had a full case plus 1/2 a case left, so didn’t need auto ship anymore and why. I received an email back from them with their condolences, and to donate the product to an animal shelter if I couldn’t find someone who could use them, (I did NOT ask for a refund thinking shipping return would cost too much).

I had called Customer Service to change my auto delivery because one of my dogs, Tara, had become diabetic. A few days later I received a beautiful bouquet of flowers along with a very special note from Carina and the Chewy Family. Chewy is the most compassionate company I have ever dealt with. Sadly, Tara passed away a week ago, on the 22 of Oct. I will continue to have Chewy send me food for my other dog.

I have a seven-month-old lab. Let me preface this by saying we have had many labs because we breed labs. However this particular lab is by far the most destructive dog we have ever had. Since recently providing her own private space to live in, I was looking for a bed that was indestructible. I contacted customer service and they recommended a particular bed for me. As a result, I ordered two. One for the puppy who destroys everything and another one for our six-year-old lab. With hesitation, I placed my puppy’s new bed in her doghouse and for safety‘s sake I even sprayed dog repellent on it so she wouldn’t chew it. Inside of an hour, she had completely destroyed the bed. Well not completely. I was able to re-stuff it and salvage enough that it could be repaired and used by the older lab.

I am disabled. I have tried REPEATEDLY to get Chewy to lighten the boxes (to 20 pound max) for me, but without the $5.00 shipping charges. They will not do it. Adding another $10 ($5 times two boxes instead of one) to my order is unreasonable for someone on a fixed income. Shame on Chewy.

I needed to return a couch seat cover. Customer service answered instantly, no waits. I was refunded 100% of the cost and instead of asking me to send it back I was asked to donate it to a local shelter. WOW! Chewy, this is the coolest thing I have ever been asked of a company! Keep up the good work. Giving to others always comes back to you.

It was easy to search the site, place an order and set up an account. The prices were great. With free shipping delivery I ordered one afternoon and had my complete order the next morning. I was impressed.

My mother bought me this cat toy for my new kitten. Not even a week after having it, I am extremely disappointed. It's broken! The product does not live up to the standards shown on the ad or on the TV show "My Cat from Hell." I am a big fan of that show. I am requesting a full refund and hope that I can trust Chewy.com whenever I need something else for my cat. As an 11-year-old am sad that the toy broke so fast and I know that the person who encouraged me to get my kitten, Jackson Galaxy, my role model, would not let me down this way. The toy just needs to be better. Please fix it.

I ordered a console dog car seat, it arrived today but was too small, so I went back online and ordered one in a larger size (about 100$), I then went on Chat with Chewy and inquired about how to return the smaller one. "Nathan **" responded they were reimbursing me 100% for the small one, I then asked about a return label and he asked if I would donate it to an animal shelter! Wow... so I'm heading over to my town's Humane Society tomorrow.

After losing our pet Chewy and their customer service department were so kind and considerate cancelled the auto ship we had set up and even sent a lovely floral arrangement to express their condolences which was really unexpected and a lovely gesture! Such a nice company.

I ordered a large crate for my SUV and when it arrived I realized it would not fit due to my error. I called Chewy and not only did I receive a refund but instead of shipping the crate back to Chewy they had me donate it to a local animal shelter. WONDERFUL COMPANY.

I have been using Chewy.com for several years. I was on the auto refill program and never had any issues with ordering, changing my refill date or billing. My German Shepherd sadly passed away last week, the day after a new shipment had arrived. He had EPI and was on a prescription food, so I knew not to give it to. I called Chewy and asked if I could return it since I hadn't even opened the box yet. They said not to worry about it. They refunded my credit card $96, the total cost of the shipment, and said to donate the food to a local shelter or rescue group in my dog's name. What a wonderful and sensitive company.

After the loss of our beloved Rocky Boy, we called in to cancel our monthly subscription. Our subscription had been running for several months with great success and superb attention to detail. We had a full month's supply of his meds and other needs that had not been used, they issued a full refund and requested we donate it our local Humane society. When on the phone with their staff she wished her condolences and heartfelt kindness toward our loss. A few days later the most beautiful flowers arrangement arrived at our home. The card wished us many happy memories and continued condolences for our pet from 'James and our Chewy family'. I never imagined we would receive such kind thoughtfulness. Our fur babies are family and Chewy realizes this in their service and support. Very heartwarming!

I have a subscription Chewy to have my dog food delivered. I was having trouble finding the food he needed in the stores all the time. It was only there sometimes so trying the subscription made sense to me they have never not had it. It's always delivered on time. I don't really even have to think about it except for last time it said it had been delivered by FedEx but yet it wasn't at my door so I called. Customer service answered on the first ring and said it may show up later but they weren't going to take that chance and we'll just send you another box. They did and said it would arrive by Tuesday and it was there on Monday when I get home from work. But so was the original box because it had been delivered to the wrong address so he called and ask them what I should do with it and told me to keep it and anything I couldn't use please donate to a shelter. That is what I call awesome customer service!

After the loss of our beloved pet, we called in to cancel out monthly subscription. Our subscription had been running for many months with great success and superb attention to detail. When on the phone with wonderful technician, Casey, she wished her condolences and heartfelt kindness toward our loss. At noon today an order of flowers arrived at our home. The card wished us many happy memories and continued condolences for our pet from ‘Casey and our Chewy family’. I never imagined we would receive just an amazing sentiment from a large corporation. Furbabies are family and Chewy realizes this in their service and support. Utterly heartwarming!

Used Chewy to buy dog food but had to buy more than I wanted to get free shipping. The last order I placed totaled $49.99 (99 cents over for free shipping) but at checkout, I received a DOLLAR OFF coupon! Thanks a lot! Will never use Chewy again!!

Chewy recently launched their online pharmacy and I happily switched my prescription from my vet's office to Chewy. My dog needs .5 MG of ** 2x daily and when the prescription arrived after approval from my vet I noticed the pills were different than those I had been giving her, but foolishly assumed it was just a brand issue. I started my dog on these new pills and within 3 weeks noticed her health was slipping... she has bad skin and the thyroid pills were really helping until they weren't.

I have been a loyal and happy Chewy.com customer for almost a year now. The past few weeks I have noticed a severely high increase in prices! Almost tripled on some things! I looked back on past orders, to reorder a few things, and they are disgusted higher now!! Example: Kong Extreme XL black one was $8.99 in May, it’s $19.99 now!! The Kong black ball was $6.49 in May, it’s more than twice that now! So much more items!! Why? So I emailed Chewy and got a lame email back about they need to keep up with supply and demand! Bull! They sold out to a pet chain and don’t give a crap now except to make money. Well they lost my business! Such a shame what happens when people get money hungry! Thanks Chewy for turning out like all the rest! So sad.

In the past few months, I have been experiencing difficulties with Chewy.com on my shipments. They advertise free 1-2 day shipping on their website for orders over $49, but this is not always the case. I just place an order Thur. morning and get notification that it isn't expected until Tues. Ok, that is ridiculous and at no time when I was checking out was I informed that FedEx apparently doesn't make deliveries on Mondays? That is just ridiculous. However, I blame Chewy for not paying for overnight delivery then. I don't understand why it wouldn't arrive on Sat. or Monday? I was told Chewy service reps have been pushing to get carrier policies on the website, but that hasn't happened yet. IT SHOULD. I will look to order through a more reliable company in the future.

I haven't needed Chewy.com's customer service hardly ever, but recently, I had a few questions regarding a new Rx. Every person I spoke with/emailed was friendly, knowledgeable, problem-solving. As long as their prices remain competitive, they are my first and only stop for shopping for my fur baby. Well done, Chewy.com.

I have been a customer for a few years. Since I moved to Oregon my deliveries continue to have broken, missing, or damaged items. I call and they apologize, replace the items, but it continues to happen. Today I was told that while I place my orders online, I should call after placing each order so that a note can be placed on the order to package things properly. Shouldn't that be the goal? Without a call from the customer? Ridiculous.

I have dealt with many online companies and pet store chains over the years. I have to say Chewy.com has to be the absolute best customer service I have ever experienced. I have a monthly autoship order for prescription dog food I need for one of my dogs. I have ordered other items like treats, costumes, toys etc. and I have never experienced one problem with my orders arriving quick and packed perfectly. When there is a delay, like for a prescription that needed to be mailed in, I am kept informed by email or a courtesy call on what is needed from me. Every single employee that I have spoke with has been so friendly, helpful and just amazing. I just can’t say enough about how much I love this company. Thank you Chewy for being the cream of the crop in everything you do, you have a customer for life!

We lost our sweet dog a week ago and I contacted Chewy.com customer service to ask about returning our auto ship. They not only refunded the total of my auto ship, but asked that I donate the food to our local shelter. Their kind words and generosity went above and beyond. I will certainly would recommend them in the future.

I placed HW Preventives order with them for 3 times and had no good experience. The 1st time after I placed order, my vet told me the HW Test record is expired. I called Chewy and talked to customer service. Told them please put on hold my order until I came back for vacation and they agreed. I called the vet and let them know too. During my vacation, couple voicemails left to me and I was not able to contact Chewy back because I am out of country without roaming service. Of course, I came back, found out they cancel my order. But that's okay. I understand.

We recently lost our cat and I totally forgot to cancel our autoship order during that time. I sent them an email after I received notice that our shipment was on its way. Chelsea from Chewy emailed me back almost right away. She refunded our payment and was so compassionate and sincere hearing about our loss. We exchanged a couple emails and let me tell you, I was honestly surprised and touched by the kind words from this great customer service rep in a big company. About a week later, we received flowers from Chelsea and Chewy Family. I was at a total loss for words for the kindness that we received. Losing a fur baby is always hard but they definitely knew how to treat their customers during this time. Chewy is absolutely wonderful!!!

A huge shout out to Chewy.com for their most accommodating and caring Company. They’re truly first class all the way. If you haven’t experienced them, you should do so without a doubt. They’re quick to send the items you’ve ordered and so very understanding when one has lost a pet. Thank you Chewy.com for all you do!!!

I order two different kinds of wet cat food (urinary tract) and Gentle dry food for my cats. My order arrives the next day. However, one time, an extra that I ordered had spilled out onto the other boxes/bags. I notified Chewy that I could not use that stuff, although the other cans etc were good. They immediately credited my credit card. I was real hesitant to use them to begin with, never mind use autoship, but they have never disappointed me.

My dog food are Blue grain free Adult formula but my vet suggested to change for the Senior stage. When the order for Senior food came and I checked the formula I noticed the has brown rice. We call the customer service and they not only send me the before formula free (because they don’t have Blue Senior grain free formula) until I look for a new food without charge, then also told me that we no needed to return the Senior food and we can donate to a shelter. So easy and faster response. Thank you Chewy!

6 day shipping not 1-2. I placed an order Friday night. I would understand it not being delivered until Tuesday due to the weekend but Thursday is a little ridiculous. When I emailed them they said they do not guarantee the 1-2 day shipping. DON'T ADVERTISE IF YOU CAN'T DELIVER!

I have been ordering from Chewy for about a year now and I will be perfectly honest here, I have never found a company more compassionate and willing to fix errors in my entire life. Their customer service is next to none and they ship their products in 1-2 day free shipping (orders over $49) and my orders have never taken the full two days to make it to my doorstep. Their prices are also unbeatable, as I have compared them to Amazon and other major pet companies and they still beat nearly all of their competitors with pricing. I cannot recommend them highly enough, they have made it so much easier to spoil my pets and also buy them the products that they need.

My friend's dog was injured when a loose dog attacked her. She has some wounds and is recovering. I sent her some plush toys to cuddle with. My friend sent me a picture of the toys and one was a duplicate. I sent an email with the picture and told Chewy what happened. Within 6 hours I got an email stating they had made a mistake and would send a replacement and to keep the duplicate. I am so happy we still have companies like this. Great job!!

To start, I have two cats, one of which is set on a prescription diet for life. Buying the prescription food through Chewy is much cheaper than if I were to buy it from the vet. We have an auto-ship set up and it’s always on time and we have never had problems with that. But where my real praise comes from is their customer service/relations. They send me handwritten cards periodically thanking us for our business and just recently sent us hand painted portraits of our cats! I had sent some silly pictures to them of the cats in one of their boxes and a couple months later to my surprise I received these wonderful paintings! I highly recommend this company, I have nothing but positive experiences with them.

We started shopping at Chewy.com about 9 months ago & honestly, haven't looked back since! They have the best made in USA products for our furkids, the calming treats for our anxious, blind 9-year-old fur angel & our favorite wet & set dog food, so we are no longer dragging that home from the grocery store! Plus, free shipping & we get it super quick! The company has old-time values, when it comes to their customers & we believe in them for that! We'll continue to shop with them to show them our loyalty! Thank you Chewy.com for showing us what an online store should be!

My cat, Moki, benefitted from his monthly delivery of cat food, his preference, Crave Salmon. Recently, he disappeared and may have been killed by coyotes in our area. Chewy staff sent flowers and a kind note expressing their appreciation of our loss. Having been tearful for the past week, their kind gesture was heart warming. I recommend them to all who appreciate great service from a compassionate perspective.

The first few autoship orders went fine. However the last two orders have been delayed by the company, Lasership that is making the delivers. Not FedEx which is the shipping company on Chewy's website. According to the tracking with my order, My order has been out for delivery for three days. The reason for no delivery is different everyday, external problem, business closed (address is a home), the third day no reason. Chewy wants to reship my order not give me a refund. If they can't find my home this order, Why would I believe they can deliver the next order?

I ordered dog clippers from Chewy. The quality was not great and they were not easy to use. I put them on a shelf and forgot about them. While placing a new order 3 days ago I noticed them on the page and decided to write a review warning other prospective purchasers about the product. The very next day I got an email from Chewy telling me they were crediting my card back for the purchase and just to keep the clippers and give them to someone who might be able to use them! It absolutely blew me away that they actually read the reviews and gave me my money back. Did NOT expect that! This company is unbelievable! I don't know how they ship for free either. There is usually litter in my order and my package is always heavy AND my order always comes the next day. Needless to say they have made a loyal customer for life. If I could give them more than 5 stars I would!

I have been ordering from Chewy.com for about 5 months and each and every time my order is here if the not the next day then for sure the following day! I highly recommend this company and would love if other companies could follow their lead!

I have dealt with Chewy since January 2017 - I frequently purchase items online from various retailers and Chewy has the best customer service by far that I have ever dealt with. They seem to genuinely care about not only you but your pet as well! I even received a random 4"x4" hand painted canvas in the mail today from them for no reason at all!

I ordered a prescription required medication for my 13 year old Golden Retriever and 8 year old Great Dane. I sent in said paper prescription as requested. TWO ** weeks later, with $$ taken from account, the order was canceled. A customer service rep called and tried to get it fixed resulting in: 1 placed order canceled. 1 other order placed canceled. 1 order placed, $$ taken and then canceled.

I ordered a crate for my dog who hurt her back and is supposed to be on crate rest. Also purchased some dog food for my other babies. Well, I ordered on a Saturday, and 1-2 days shipping should put it here by Monday (or Tuesday). I received an Email from Chewy saying that my order has shipped on the 6th (it is now the 8th). Called Chewy after tracking showed my package being over 1000 miles from my house. Spoke with customer service and only then was I informed that "If you order on Saturday after 3 pm, then you can expect to receive your package on Wednesday!"

So, I saw an ad on the Chewy.com app offering 30% off first orders, and was thrilled, since I am planning to buy a bird, and needed several hundred dollars of supplies to prepare a comfortable home for my new pet. After spending a couple of hours carefully selecting all the things I would need, close to $400, I was excited to think about how much money I was going to save. It was only then that I happened to read the small font disclaimer under the "30% off" ad. It was then I realized that the offer was misleading, and approaching false.

We have been ordering my cats prescription food from Chewy. Always prompt and on time. Recently my Kitty passed away. They were very thoughtful and caring. Even offering to provide me with someone to speak with about the grief of losing a beloved pet. About a week later flowers and a card showed up. Express their caring for my loss. I am absolutely blown away by the customer service experience. In my worse moment they took multiple extra steps to comfort me like an old friend. I would recommend Chewy to anyone! ❤️

I don’t think I have ever been as impressed with the level of customer service that I am with Chewy. I have been a customer for around a year. The prices, selection, and convenience can’t be beat! I have never had a single issue until my last order and I was missing a couple of items. I emailed them and received a response in less than 30 minutes. They promptly shipped out the missing items but that isn’t what impressed me. They actually made the experience personal. They asked about my pets and asked me to share a picture. I thought that was so neat! I shared a pic of my 3 dogs and shared that one of them in the picture had recently passed. Much to my surprise I came home less than a week later to flowers from the rep that I spoke to and a card that said they were sorry for my loss! I am blown away! I don’t get that level of service at local stores! I would recommend Chewy to anyone!

I ordered a flea collar for my Dog that was to work for 9 months, stopped after 4 months. I then did a live chat with them and replaced the collar no problem, even received it the next day! That was months ago. Now just the other day I received an oil painting portrait of my Dog (done from photo sent to them) and it is perfectly our little Vern. What a wonderful surprise from a wonderful company. We will treasure it always. Thank you Chewy.com.

Horrible! They locked me out of my account and I have no idea why. They don't honor their promotions for first time autoship. Since I am locked out of my account, I can’t even cancel anything and get my money back! I guess I have to go through my credit card. Never again!

I had a charge on my bank statement from Chewy. com. 8 have never ordered from there. However I do shop at Pet Smart. I believe they own Chewy. com. I went to the bank and quickly resolved the issue. Now a month later my fiance goes online to do banking and get has a charge for $49.99???? We do not order anything from there. We do go to Pet Smart and get fish food from time to time. Please if anyone else is going through the same thing, speak up. It seems very odd that they are charging people when they shouldn't have your cc information if you have never ordered anything from their website. This can become a serious matter if not looked into further.

The products they offer are top quality. Their shipping is the fastest I have found. Their customer service is over the top excellent! I have had issues satisfied and money refunded that were NOT their fault.

Placed an order with this company to try it out and save a little money. To receive an email two days later stating that my order was cancelled! Called to ask why and was told they couldn’t verify my billing address? Everything was entered correctly! I said, "Well it’s already gone thru on my account," and I was told, "Well we put a hold on it but if you’d like to place another order then you can do it on the phone now (with the same info previously given when order was placed) and I can put it thru for you. You’ll just have to wait up to 48 hours to have the original hold amount available back to you..." Really, no thanks! That’s messed up and makes no sense... I’m NOT paying you “again“ and putting myself out. Instead I’ll take my butt to the pet store like I should of just done to begin with. Maybe pay a “little” more but at least not get screwed over and have to go thru this nonsense. This definitely won’t earn you my business!

I had an issue with Chewy.com in regards to their shipping time frames. I was curious as to why 1-2 day shipping would take 4 days in my case and, not only did they fully explain the delay, but they gave me a partial refund to provide for my furbabies in the interim. They were courteous and prompt and I could not ask for a better experience. Five stars all the way! :3

I have been an “auto ship” customer for almost 5 years. Religiously, I have my dogs' food shipped to me every three weeks. It has been the same dog food the entire time I’ve been a member. The price started off amazing. No one could match it and the free/fast shipping was a bonus. This way I could avoid the Pet Valu store altogether. Over the next three years the price for their natural balance dog food kept creeping up. It used to be 51.29 dollars and now has magically climbed to 70.89. I called Chewy and they said that they change their rates as natural balance changes theirs.

We put in an $800 order. We are a dog training company and needed some supplies for customers so we put in an order, fast forward 4 days no order, call customer service promise it will be there tomorrow. No show, call ask for a supervisor promise it will be there THE NEXT DAY. No show, call again different supervisor, "oh sorry," they say FedEx tried to deliver. We tell them, "We get FedEx delivery all the time", they know what to do, have cameras at gate, call box etc lots people were here all day. So we call another supervisor, oh he says, “Oh FEDEX could not find it.” We have FedEx delivery every day, Call again another supervisor, tells me to call FedEx. “Absolutely you will get it tomorrow.” (We are now on day 4 of you will get it tomorrow promise for sure), No show.

I was recommended to shop at Chewy.com from several family members. And I usually pick up my pet stuff on the way home from home. However now that I am pregnant I work from home more and used it for my first time. And it was by the far the best experience I have ever had. Their customer service is absolutely amazing, I can’t even describe the customer service I have received. Never in America I have seen this. I am now a huge supporter and telling co-workers and others to shop there. They are incredible.

Customer service, Customer service, Customer service. Chewy has Customer service down to an art form. Very rarely do I receive an order that has a problem, but if I do, they actually ANSWER the phone. Yes, I know that’s unheard of these days but it’s true. I don’t have this impending doom come over me when I have to call because they always do the right thing, without having to ask them. I wish more companies valued their customers as Chewy does. Your business model should be shared with companies all over the Country because you have it nailed!! Your loyalty to me as the customer has earned you my loyalty. Keep up the great work!

I have been ordering from Chewy for at least two years. I have always found their prices, especially on prescription cat food, to be exceptional. They have always handled obtaining the required information from my Vet - flawless process and very convenient. Products have always arrived in great condition and practically next day because our town has a distribution center nearby. What really sealed the deal for me is when I accidentally ordered two cases of my cat’s prescription food AND Max suddenly stopped “liking” the food. I was left with $96 worth of canned wet food - what to do? On a whim I decided to call and see if I could at least return the one unopened flat.

When I lost my 20 year old four-legged kitty, my baby girl, everyone in customer service was like family with their condolences. Highly recommend this company. Some reviews comment on some things are higher than local stores. This company are a part of animal rescues. They do honestly care. If, and when, I find another to love, I will use them again.

I purchase most if not all things for my dog on Chewy.com, and have had a couple of times whereby I accidentally purchased the wrong item, quantity or otherwise made some sort of mistake (by my own error) when ordering. I am consistently amazed at not only how quickly they respond -- not with a recorded message that takes me through several prompts -- but an actual person responds, within less than a couple of rings. They are always so friendly and clearly passionate about animals, inquiring and wanting to hear about your pet, and most of all SO helpful. Even though each time the error was by my own fault, they go out of their way to provide true support that leaves me in absolute awe. Chewy.com has easily the best prices, efficient purchase and delivery process, and helpful support staff that I have ever experienced in any of my online shopping encounters.

I love Chewy. I have never had an issue with their service. I received a cracked top on the kennel I ordered and Enjerry in customer service was so helpful. She refunded my money and was happy to reorder me another one and we also spoke of random things while she took care of me. I really appreciate the attention they give you when there is an issue. They let me donate the kennel I received cracked to my local animal shelter, which is an amazing thing to do because it's not that damaged that it won't be appreciated. Thank you Chewy!

They never honor their promotions. They advertise 30% off on first time orders using auto ship, but only give 5-10% discounts. They never respond to emails and once order is placed they no longer deal with you.

I ordered products in the morning of 9/20 for my dog for 1-2 day shipping. It's now 4 days and Chewy.com has excuse after excuse. Don't say 1-2 day shipping when it is untrue. Tomorrow will be day 5. No products.

I am absolutely obsessed with Chewy.com. I am a veterinary technician and I refer ALL of my clients to Chewy! I am the biggest Chewy advocate! I use Chewy for everything for my fur babies as well! I have converted all of my family, friends and clients to use Chewy like I do. I am beyond grateful for them and I will continue to advocate to everyone how amazing Chewy.com is!

We order both prescription food, treats, and medicine from Chewy. Our orders are always on time, well packaged, and pricing is competitive with other vendors. We recently switched to Chewy.com for our dog's medicine. He suffers from Cushing's disease. The previous company that we dealt with took a lot longer to ship his medicine (about a week) and I became concerned with the amount of time it was spending in transit, especially with the record heat that we had been experiencing. Chewy gets his medicine to our door within 2 days! They're the best company that I have dealt with.

I am a loyal Chewy customer and will remain so unless they continue to do nothing on this one issue. I have contacted Chewy twice now with concern about the fact that they continue selling grain-free dry dog food even though studies have shown a direct, provable link between a grain-free dry dog food diet and major heart disease. I'm posting this because Chewy has so far done nothing to remove these dangerous products from their line of dry dog foods. I want people to know about this issue so that maybe at least a few will not buy the grain-free dry dog food and maybe even one or two will also contact Chewy with concern about this issue. They even sell one for puppies which pretty much guarantees heart issues down the road. Please Chewy, stop selling grain-free dry dog food!

I recently called to return a bag of dog food that I had subscribed for. I mentioned that I would be changing the prescription because this food was for an older dog that had passed away. Not only did I get a full refund and a request that I donate the food to a local shelter, but a bouquet of flowers just arrived from Chewy expressing their sympathy. They have a customer for life.

I have been using Chewy.com for many years now. At first it was to order my cat's prescription food because it was cheaper (came with free shipping because it was over $50. Then for convenience I started order their regular dry food and cat litter on a recurring delivery. Costs less than PetCo. Every six weeks my delivery shows up on schedule. The one time one of the bags of cat food broke, I reached out to Chewy, told them, and they rush shipped me a replacement bag. Asked them for a little help recently. They went above and beyond what I asked for. Their customer service is exceptional. Every time I contact them they are polite, friendly, and helpful. I'll stay a loyal customer.

Chewy needs to do several things. Getting rid of FedEx and Lasership should be the first move. Things never arrive on time or in one piece anymore, and last week I received a package that FedEx (who will take anything you want to ship) left with 30% peroxide dripped on it. Boxes are not supposed to be delivered if damaged, much less with a dangerous chemical. Obviously they are not following proper procedure. Someone had attempted to rinse off my box and actually washed it INTO the box more. When they delivered after dark and I began unwrapping, I got a severe chemical burn.

Chewy.com was introduced to me by my breeder. It is like an Amazon for pets. They have everything and at great prices. They ship really quickly and have wonderful customer service. I wanted to return a couple things, believe it or not, they refunded my money immediately and told me I could donate the stuff to a local shelter or rescue. I think that says everything you need to know about the company. You will NEVER see that kind of customer service anywhere else.

I went on Chewy.com because someone told me they were cheaper. So I went on and looked to order since that's what I was told. Everything I get from Petco is so much cheaper than Chewy. Why pay more and for shipping when I can go down the street for 10 to 15 bucks cheaper and a couple bucks of gas. I will not be using Chewy ever for that reason. And $44 bucks for the dog food I pay for $33 at Petco doesn't make sense to pay more for the same product!! Sorry Chewy. You will not have me as a customer.

I Have ordered a few BIG bags of dog food. Sad part, before my dog could eat it all, bugs hatched out and I had to throw away a total of 3 big bags. Had to think about it a lot and decided the dog food was old and eggs in the food hatched out. No more Chewy for me.

I recently had a recurring order placed that I had forgotten to stop. When I called Chewy to see if they could still cancel my order or if it was going to be too late, they refunded me my whole money and gifted me the items since they had already been shipped. I was totally taken by surprise since I have never been a customer to any other place that cares this much not only about their customers spending their money well, but also caring about the customer in general. If you're looking for a place to buy pet supplies online, this is definitely the place. Customer service is always very kind and helpful. Honestly I'm amazed at their performance and will always recommend Chewy.com!!!

I ordered medicine for my dog on August 27. Chewy contacted my vet for approval. My vet prefers a written prescription which I obtained and mailed to Chewy. Chewy called 3-4 times a day and continued to harass my vet with requests for a fax approval, even though Chewy had the written prescription. The company's Customer Service team does not have access to any Pharmacy notes and the Pharmacy does not have access to Customer Service notes.

I had a minor issue, was not Chewy's fault, FedEx was at fault. I called Chewy to make them aware of the situation (multiple times) and was handled with nothing but amazing care. I am a rescue mom of a total of ten animals (seven cats, three dogs), some being special needs and Chewy has the products I can use. I will use them over and over. Their prices are amazing. It was my first time and I am now a forever customer. If I could give ten stars I would.

Chewy.com can now count me as a regular and loyal customer! Often I shop in person for pet supplies, but decided to setup an auto-ship with Chewy.com. I got food, and I made a mistake of advancing my auto-ship and ended up with two unopened bags. No big deal, except one of my dogs developed an allergy to the food (they were transitioning off a grain-free food) and I was bummed to have $90 of unusable food.

I accidentally ordered cat food rather than dog food. I called Chewy on a Saturday and reached a LIVE service representative! She said not to worry, no need to return. Just donate to shelter or friend. What? Donate? WOW!! I ordered the correct food, no charge for shipping. The new food arrived THE NEXT DAY (SUNDAY). Why can't all companies treat their customers like this? LOVE CHEWY!! Thank you!

Chewy customer service has helped me out on numerous occasions. One particular occasion touched my heart and I just had to write a review. When my elderly cat who I loved DEARLY passed away, I contacted Chewy customer service and asked if there was any way I could return/be refunded for the brand new case of prescription food I had ordered for my kitty but wasn't able to use due to her passing. The website states that they do not accept returns on prescriptions; however, I double checked with them through chat and when I explained the situation I was refunded and asked to donate the case to a local shelter in my kitty's honor. THAT is how you treat your customers! CHEWY CARES!!!

I placed my first order with Chewy using the autoship discount. After two days, they emailed me saying the discount can only be used once per address. My order was cancelled and they closed my account. I moved into my apartment not even a month ago (college student) and had never used the autoship before. I figured the tenant before me used it and although I was annoyed, I let it go. I tried to sign into my account to make sure the autoship was cancelled and it said my account no longer existed. Apparently, they don't take into account that people aren't confined to one residence for their entire life. People move.

I ordered the wrong size for my dog harness and called the customer service which is 24/7. She answered quick and helped me return the product and receive my money back in 3-5 days and was so kind, asked what kind of dog I had and her name. I have never spoke to a person who really showed me customer satisfaction. I forgot her name but just called her around 1am. Wonderful and thank you!

Before my dog passed, I had bought quite a lot of dog food from Chewy.com. I emailed them to make arrangements to send it back to them for a refund, but they restored the money to my card no questions asked. You hear horror stories about big online companies lacking heart and soul, not Chewy. Should I ever own another pet, I'll do business with them again.

Follow up is first rate. Customer service is first rate. Shipping is first rate. Prices are very competitive and below store cost. They contacted my vet to iron out a Rx delivery for my cat Rosie and thanks to them the prescription arrived. On a previous order the shipper did not deliver Rx cat food to my door and I thought it was lost. They took responsibility, reordered my items and sent it using a different carrier. Turns out the original shipment finally arrived and when I wanted to repay them they declined and never charged me for the second delivery. This company goes out of their way to offer a first-rate product source for your pet. I highly recommend them.

I purchased a cat bowl with a rubber ring to keep it in one place. Simple correct? Wrong! Not a happy camper. When I received the bowl the rubber was too smelly for me let alone my feline. Their sense of smell is more sensitive than humans. Sprayed an odor neutralizer & aired it 4 days. Results, awful smell still there. Since I was having a HORRIBLE day I was hoping I didn’t take it out on the person who answered the phone. Samantha couldn’t of have been more service oriented & had a great sense of humor & a pleasant demeanor. She won me over & literally had a calming effect on me. ;) It was quite common to receive helpful service at most businesses once upon a time. However, yrs later our society along with business have changed dramatically for the worse, but I didn’t find this at Chewy.com with Samantha.

I have been a Chewy.com customer for many years. I have always been extremely satisfied and bought food, prescription food, toys and other incidentals for my dogs. I recently had to cancel my auto ship renewal and advised them as my pet had passed away. I received the nicest e-mail with condolence and then... wait for it... a beautiful floral arrangement was sent to us from The Chewy Family to express their sympathy! CUSTOMER SERVICE IS STILL ALIVE AND LIVING AT CHEWY.COM!! What a thoughtful, kind and generous thing to do.

I wrote a review about Chewy.com and their packaging of puppy formula. I would like to change my review because they have since sent me a full replacement of the formula. I’m very happy that they have packaged it correctly this time. Satisfied customer.

Great prices plus it's so nice to have things show up on my doorstep the day after I order them - for no extra cost! Twice I've wanted to return things, once forgetting to cancel autoship and once changing my mind on a product due to the vet's recommendations about a food allergy, and each time they've refunded me and let me donate the food to the local shelter! This is the best company I've ever interacted with, and they will definitely be keeping my business! If only the cable company were this good!

I LOVE ordering my dog’s products from Chewy.com- everything is much cheaper than in the pet stores not to mention it’s delivered within a couple of days! They have everything and anything you can think of from toys to prescriptions. I recently had to call the customer service line because a package was delayed and there was no automated recording and no wait time- just a live person on the first ring! She was SO helpful and answered all of my questions. I won’t buy pet supplies anywhere else!

My dog passed away and I had unopened dog food and dog treats, that I had received the week before. So I called to see if I can return them. The customer service rep was so kind, she said they would refund the amount of the food and treats and to donate them to an animal shelter on behalf of Jax. I couldn’t believe how incredibly nice they were! It was such a kind gesture during a hard time. Then today I received a beautiful flower arrangement from my customer service rep on behalf of Chewy. I was just amazed at what a wonderful company you have and will continue to always do business with you and always refer your company to others as well!! Thank you for your kindness!!

We recently acquired a new puppy, who is growing rapidly. Because of her growth and energy I've had to place multiple orders in the last few months with Chewy. Twice I've had to call Chewy, once because an order was not exactly right and once because FedEx lost our package. Both times the customer service person was friendly, attentive and very helpful. Both times, the problem was fixed without question and items were shipped out when Chewy promised they would be shipped.

WOW!!! Once you hear how over and beyond Chewy goes for their customers you too will want to become a lifelong customer. Our sweet 15 year old Australian Shepherd, Sadie, who was also my Service Dog and Therapy Dog, passed away on Monday/16 July 2018. For over 10 years she brought comfort and joy to many people in our community. We had thought for the past week that since she was getting a little wobbly on her feet that she might be able to use a doggie wheelchair so we ordered a very nice one through Chewy. I want to mention that she was in no pain at all, just weak from old age muscle loss.

I had recently moved and ordered a few boxes of cat food. Without thinking about updating address I had it delivered to the old house. I called in and explained my own forgetfulness and they updated my address on file. They then replenished my order to new address free of charge. I couldn't be happier at how easy it was and understanding they were. I like the service overall and have been using for a few years now. Would recommend to anyone. Thanks!

I purchased a dog harness for my 110 pound German Shepherd mix dog. I had previously purchased dog large and extra large harnesses from another online company. I purchased a harness sized "XXL" harness from Chewy.com. This harness also was too small. Although the other two purchases from the other company were refunded when I returned the merchandise, I was amazed when the rep at Chewy.com told me I was being refunded the purchase price and shipping fee but I did not need to return the product. She suggested I donate it to a local shelter. What a wonderful program and attitude for a company to have! I will continue to make purchases for my pets from Chewy.com just because of this practice!

I called to inquire about returning an unopened bag of dog food that we no longer were able to use. Could not have been more helpful. Issued refund and suggested that I donate the food to a shelter. Needed to return a cream that did not work for one of our pups. Again, so helpful. This company makes my heart happy.

August 24: Ordered critical meds for my pets. August 29: Still have not received anything. Called. Chewy rep says "Meds are shipped today". Sept 2: Still nothing. Called. Chewy rep says "Meds not shipped; Still waiting for approval from your vet". It's Labor Day weekend so that will not happen until Sept. 4. Sept 4: Checked with vet and here is the real history:

I have a 1-year-old male cat who recently developed crystals in his kidneys and is now at risk for kidney stones. My vet had me switch him over to a prescription urinary tract diet which meant I could no longer feed him the adult dry kibble I'd been purchasing from Chewy.com. I called Chewy.com to start a return for the 3 unopened bags of dry kibble I had in my pantry. The rep. I spoke to at Chewy.com refunded me for the full purchase price AND told me I could donate the unopened bags to a shelter, vet or cat in need! I am so touched by their fast, friendly and generous service. I will definitely continue to purchase from them and spread the word about their great service and generosity!

On 30 August, my Visa card posted a pending payment of over $130 to Chewy.com. Although I contacted the company by phone and email, pointing out that the order was made in a different name from mine, and although I was told that the charge would be refunded before moving from pending to paid, the charge as of today (2 September) is now in the paid column. Staff at Chewy are friendly but a bit clueless. I was told a few minutes ago by the latest phone rep that she did not know "how this had slipped through our fingers."

I absolutely love their prices and selection, but it ends there. Once you hit "place order" the excitement of saving money is over. It will never be delivered to your door, even if that's the most convenient place, it still won't make it there. I have a driveway and sidewalk that leads straight to my front door, nope instead I find my boxes somewhere in the driveway and they are ALWAYS smashed. They will not package your order in a way that makes sense. Big items smash everything else. I had cat vitamins that were literally powder from being smashed so much. Chewy will replace the items, but it's every single time! Petco delivers to my door and nothing is ever destroyed! Chewy acts like this is no big deal. Flea preventive came flat as a pancake! My boxes are never even taped closed because they're so destroyed upon delivery. Needless to say I had to switch to Petco.

I've always had positive things to say about Chewy.com, but tonight in one instance, that is all gone. Deleted. Just like I've done to my account with Chewy. I tried to cancel an order about an hours after I placed it because I found another product that fit better to what I wanted. I was told that the order couldn't be cancelled because the warehouses are all over the country and there was no one that could read the request to cancel. However, if they could stop the shipper from taking the order I would receive a refund 11 days later. TOTALLY UNACCEPTABLE to me! If there was someone there to take the order, then there is someone there to stop the order. Chewy was quick to place a pending transaction to my bank account, but they aren't too fast at giving my money back. GOOD-BYE, Chewy.

Chewy prefers to satisfy their greed by using a less than one star rated shipping company called LASERSHIP that will not leave your package at your front door. They prefer to lose a good customer rather than guarantee that large orders be delivered by FEDEX. LASERSHIP leaves the delivery unattended in the lobby of our building without making an attempt to ring the bell or deliver to the door. I have called the parent company PETSMART who divests themselves in doing anything to help a customer nor does CHEWY care about it crass poor business politics. After years of doing business with Chewy I am leaving them and going elsewhere.

To all with pets, I cannot recommend highly enough that you should use Chewy.com. Not only did they refund my last order Chaz could not use and ask me to donate it to a local shelter, today they sent a beautiful bouquet of flowers. What an unexpectedly amazing company. More should strive for this.

Called today to add an item to my autoship. Not only did it make it onto the pallet, but it will delivered tomorrow. People are all too eager to leave a negative review when they are disappointed, and ordering online gives us the impression that "things just happen." When they don't... we're bummed. But when they do, it's because the people behind the website made it happen. So thank you Chewy.com. Always A++.

My dog was ill and on a special (expensive) diet. I placed an order for a case of her canned food from Chewy.Com and two days later, sadly, she passed away. With what wits I had, I called Chewy.Com to cancel the order but it had already shipped. Instead of having me send it back the operator refunded my money, no questions asked, and advised me to donate the food to a shelter. Our shelters are overwhelmed with lost and homeless dogs as we (in northern CA) continue to deal with last October's fire and the new ones. The food was much appreciated and I feel the company's sensitivity was above and beyond the call.

I placed an order and inadvertently ordered 2 bottles of Dasuquin, along with other products, but couldn't figure out why my total bill was so high. I opted to chat with customer service and he discovered the discrepancy and offered to delete the one bottle. My total then added correctly. He was understanding and patient. And to top it off, I received my order the very next day!!! Unbelievably GREAT SERVICE!