Chewy.com Reviews

I had a minor issue, was not Chewy's fault, FedEx was at fault. I called Chewy to make them aware of the situation (multiple times) and was handled with nothing but amazing care. I am a rescue mom of a total of ten animals (seven cats, three dogs), some being special needs and Chewy has the products I can use. I will use them over and over. Their prices are amazing. It was my first time and I am now a forever customer. If I could give ten stars I would.

Chewy.com can now count me as a regular and loyal customer! Often I shop in person for pet supplies, but decided to setup an auto-ship with Chewy.com. I got food, and I made a mistake of advancing my auto-ship and ended up with two unopened bags. No big deal, except one of my dogs developed an allergy to the food (they were transitioning off a grain-free food) and I was bummed to have $90 of unusable food.

I accidentally ordered cat food rather than dog food. I called Chewy on a Saturday and reached a LIVE service representative! She said not to worry, no need to return. Just donate to shelter or friend. What? Donate? WOW!! I ordered the correct food, no charge for shipping. The new food arrived THE NEXT DAY (SUNDAY). Why can't all companies treat their customers like this? LOVE CHEWY!! Thank you!

Chewy customer service has helped me out on numerous occasions. One particular occasion touched my heart and I just had to write a review. When my elderly cat who I loved DEARLY passed away, I contacted Chewy customer service and asked if there was any way I could return/be refunded for the brand new case of prescription food I had ordered for my kitty but wasn't able to use due to her passing. The website states that they do not accept returns on prescriptions; however, I double checked with them through chat and when I explained the situation I was refunded and asked to donate the case to a local shelter in my kitty's honor. THAT is how you treat your customers! CHEWY CARES!!!

I placed my first order with Chewy using the autoship discount. After two days, they emailed me saying the discount can only be used once per address. My order was cancelled and they closed my account. I moved into my apartment not even a month ago (college student) and had never used the autoship before. I figured the tenant before me used it and although I was annoyed, I let it go. I tried to sign into my account to make sure the autoship was cancelled and it said my account no longer existed. Apparently, they don't take into account that people aren't confined to one residence for their entire life. People move.

I ordered the wrong size for my dog harness and called the customer service which is 24/7. She answered quick and helped me return the product and receive my money back in 3-5 days and was so kind, asked what kind of dog I had and her name. I have never spoke to a person who really showed me customer satisfaction. I forgot her name but just called her around 1am. Wonderful and thank you!

Before my dog passed, I had bought quite a lot of dog food from Chewy.com. I emailed them to make arrangements to send it back to them for a refund, but they restored the money to my card no questions asked. You hear horror stories about big online companies lacking heart and soul, not Chewy. Should I ever own another pet, I'll do business with them again.

Follow up is first rate. Customer service is first rate. Shipping is first rate. Prices are very competitive and below store cost. They contacted my vet to iron out a Rx delivery for my cat Rosie and thanks to them the prescription arrived. On a previous order the shipper did not deliver Rx cat food to my door and I thought it was lost. They took responsibility, reordered my items and sent it using a different carrier. Turns out the original shipment finally arrived and when I wanted to repay them they declined and never charged me for the second delivery. This company goes out of their way to offer a first-rate product source for your pet. I highly recommend them.

I purchased a cat bowl with a rubber ring to keep it in one place. Simple correct? Wrong! Not a happy camper. When I received the bowl the rubber was too smelly for me let alone my feline. Their sense of smell is more sensitive than humans. Sprayed an odor neutralizer & aired it 4 days. Results, awful smell still there. Since I was having a HORRIBLE day I was hoping I didn’t take it out on the person who answered the phone. Samantha couldn’t of have been more service oriented & had a great sense of humor & a pleasant demeanor. She won me over & literally had a calming effect on me. ;) It was quite common to receive helpful service at most businesses once upon a time. However, yrs later our society along with business have changed dramatically for the worse, but I didn’t find this at Chewy.com with Samantha.

I have been a Chewy.com customer for many years. I have always been extremely satisfied and bought food, prescription food, toys and other incidentals for my dogs. I recently had to cancel my auto ship renewal and advised them as my pet had passed away. I received the nicest e-mail with condolence and then... wait for it... a beautiful floral arrangement was sent to us from The Chewy Family to express their sympathy! CUSTOMER SERVICE IS STILL ALIVE AND LIVING AT CHEWY.COM!! What a thoughtful, kind and generous thing to do.

I wrote a review about Chewy.com and their packaging of puppy formula. I would like to change my review because they have since sent me a full replacement of the formula. I’m very happy that they have packaged it correctly this time. Satisfied customer.

Great prices plus it's so nice to have things show up on my doorstep the day after I order them - for no extra cost! Twice I've wanted to return things, once forgetting to cancel autoship and once changing my mind on a product due to the vet's recommendations about a food allergy, and each time they've refunded me and let me donate the food to the local shelter! This is the best company I've ever interacted with, and they will definitely be keeping my business! If only the cable company were this good!

I LOVE ordering my dog’s products from Chewy.com- everything is much cheaper than in the pet stores not to mention it’s delivered within a couple of days! They have everything and anything you can think of from toys to prescriptions. I recently had to call the customer service line because a package was delayed and there was no automated recording and no wait time- just a live person on the first ring! She was SO helpful and answered all of my questions. I won’t buy pet supplies anywhere else!

My dog passed away and I had unopened dog food and dog treats, that I had received the week before. So I called to see if I can return them. The customer service rep was so kind, she said they would refund the amount of the food and treats and to donate them to an animal shelter on behalf of Jax. I couldn’t believe how incredibly nice they were! It was such a kind gesture during a hard time. Then today I received a beautiful flower arrangement from my customer service rep on behalf of Chewy. I was just amazed at what a wonderful company you have and will continue to always do business with you and always refer your company to others as well!! Thank you for your kindness!!

We recently acquired a new puppy, who is growing rapidly. Because of her growth and energy I've had to place multiple orders in the last few months with Chewy. Twice I've had to call Chewy, once because an order was not exactly right and once because FedEx lost our package. Both times the customer service person was friendly, attentive and very helpful. Both times, the problem was fixed without question and items were shipped out when Chewy promised they would be shipped.

WOW!!! Once you hear how over and beyond Chewy goes for their customers you too will want to become a lifelong customer. Our sweet 15 year old Australian Shepherd, Sadie, who was also my Service Dog and Therapy Dog, passed away on Monday/16 July 2018. For over 10 years she brought comfort and joy to many people in our community. We had thought for the past week that since she was getting a little wobbly on her feet that she might be able to use a doggie wheelchair so we ordered a very nice one through Chewy. I want to mention that she was in no pain at all, just weak from old age muscle loss.

I had recently moved and ordered a few boxes of cat food. Without thinking about updating address I had it delivered to the old house. I called in and explained my own forgetfulness and they updated my address on file. They then replenished my order to new address free of charge. I couldn't be happier at how easy it was and understanding they were. I like the service overall and have been using for a few years now. Would recommend to anyone. Thanks!

I purchased a dog harness for my 110 pound German Shepherd mix dog. I had previously purchased dog large and extra large harnesses from another online company. I purchased a harness sized "XXL" harness from Chewy.com. This harness also was too small. Although the other two purchases from the other company were refunded when I returned the merchandise, I was amazed when the rep at Chewy.com told me I was being refunded the purchase price and shipping fee but I did not need to return the product. She suggested I donate it to a local shelter. What a wonderful program and attitude for a company to have! I will continue to make purchases for my pets from Chewy.com just because of this practice!

I called to inquire about returning an unopened bag of dog food that we no longer were able to use. Could not have been more helpful. Issued refund and suggested that I donate the food to a shelter. Needed to return a cream that did not work for one of our pups. Again, so helpful. This company makes my heart happy.

August 24: Ordered critical meds for my pets. August 29: Still have not received anything. Called. Chewy rep says "Meds are shipped today". Sept 2: Still nothing. Called. Chewy rep says "Meds not shipped; Still waiting for approval from your vet". It's Labor Day weekend so that will not happen until Sept. 4. Sept 4: Checked with vet and here is the real history:

I have a 1-year-old male cat who recently developed crystals in his kidneys and is now at risk for kidney stones. My vet had me switch him over to a prescription urinary tract diet which meant I could no longer feed him the adult dry kibble I'd been purchasing from Chewy.com. I called Chewy.com to start a return for the 3 unopened bags of dry kibble I had in my pantry. The rep. I spoke to at Chewy.com refunded me for the full purchase price AND told me I could donate the unopened bags to a shelter, vet or cat in need! I am so touched by their fast, friendly and generous service. I will definitely continue to purchase from them and spread the word about their great service and generosity!

On 30 August, my Visa card posted a pending payment of over $130 to Chewy.com. Although I contacted the company by phone and email, pointing out that the order was made in a different name from mine, and although I was told that the charge would be refunded before moving from pending to paid, the charge as of today (2 September) is now in the paid column. Staff at Chewy are friendly but a bit clueless. I was told a few minutes ago by the latest phone rep that she did not know "how this had slipped through our fingers."

I absolutely love their prices and selection, but it ends there. Once you hit "place order" the excitement of saving money is over. It will never be delivered to your door, even if that's the most convenient place, it still won't make it there. I have a driveway and sidewalk that leads straight to my front door, nope instead I find my boxes somewhere in the driveway and they are ALWAYS smashed. They will not package your order in a way that makes sense. Big items smash everything else. I had cat vitamins that were literally powder from being smashed so much. Chewy will replace the items, but it's every single time! Petco delivers to my door and nothing is ever destroyed! Chewy acts like this is no big deal. Flea preventive came flat as a pancake! My boxes are never even taped closed because they're so destroyed upon delivery. Needless to say I had to switch to Petco.

I've always had positive things to say about Chewy.com, but tonight in one instance, that is all gone. Deleted. Just like I've done to my account with Chewy. I tried to cancel an order about an hours after I placed it because I found another product that fit better to what I wanted. I was told that the order couldn't be cancelled because the warehouses are all over the country and there was no one that could read the request to cancel. However, if they could stop the shipper from taking the order I would receive a refund 11 days later. TOTALLY UNACCEPTABLE to me! If there was someone there to take the order, then there is someone there to stop the order. Chewy was quick to place a pending transaction to my bank account, but they aren't too fast at giving my money back. GOOD-BYE, Chewy.

Chewy prefers to satisfy their greed by using a less than one star rated shipping company called LASERSHIP that will not leave your package at your front door. They prefer to lose a good customer rather than guarantee that large orders be delivered by FEDEX. LASERSHIP leaves the delivery unattended in the lobby of our building without making an attempt to ring the bell or deliver to the door. I have called the parent company PETSMART who divests themselves in doing anything to help a customer nor does CHEWY care about it crass poor business politics. After years of doing business with Chewy I am leaving them and going elsewhere.

To all with pets, I cannot recommend highly enough that you should use Chewy.com. Not only did they refund my last order Chaz could not use and ask me to donate it to a local shelter, today they sent a beautiful bouquet of flowers. What an unexpectedly amazing company. More should strive for this.

Called today to add an item to my autoship. Not only did it make it onto the pallet, but it will delivered tomorrow. People are all too eager to leave a negative review when they are disappointed, and ordering online gives us the impression that "things just happen." When they don't... we're bummed. But when they do, it's because the people behind the website made it happen. So thank you Chewy.com. Always A++.

My dog was ill and on a special (expensive) diet. I placed an order for a case of her canned food from Chewy.Com and two days later, sadly, she passed away. With what wits I had, I called Chewy.Com to cancel the order but it had already shipped. Instead of having me send it back the operator refunded my money, no questions asked, and advised me to donate the food to a shelter. Our shelters are overwhelmed with lost and homeless dogs as we (in northern CA) continue to deal with last October's fire and the new ones. The food was much appreciated and I feel the company's sensitivity was above and beyond the call.

I placed an order and inadvertently ordered 2 bottles of Dasuquin, along with other products, but couldn't figure out why my total bill was so high. I opted to chat with customer service and he discovered the discrepancy and offered to delete the one bottle. My total then added correctly. He was understanding and patient. And to top it off, I received my order the very next day!!! Unbelievably GREAT SERVICE!

If you keep anything on hand so you never run out and it's recalled, you better hope it's within one year of purchase because if not, Chewy will not refund your money or replace the product. My item was un-opened and good till 2020. I bought it 13 months ago. The manufacturer is sending me a refund. Chewy does not make their refund/exchange policy known. GOTCHA! But I got very upset and told them to cancel the $56 order I had placed earlier today. They wisely decided to send me an alternate product that costs less than what I paid originally. Their customer service is really slipping. It may be time to bail. There's always Amazon.

I’m a fanatic about customer service and very few businesses, online or off, even meet my minimum standards, much less exceed them. From my first telephone contact with Chewy.com, when a rep answered on the first ring, to my most recent, resolving my misordered product with the correct one at their own expense, they’ve consistently exceeded my expectations. I recommend Chewy.com to every pet owner I meet, and can unequivocally do so here.

Someone stole my credit card number and spent almost $100. Shawntel stayed on the phone with me and even got assistance until they tracked down the purchase, she refunded my money and told me what to do next regarding making a police report. She was caring, kind and compassionate with me regarding my situation. And I don’t even have an account with them but I was still treated the way you would expect to be treated by someone you have an account with. The store who got most of my money from this person wouldn’t even look in to it and I am a customer of Target. So if Chewy.com will treat a non customer like that I can’t imagine how well they treat their customers. I will recommend them to friends and family.

Okay I left Chewy because shipping issues. They used to be great before it started to blow up. Now they don't care about us because they think they are big. The prices went up not even a little but by 30 to 40 percent as I have proof. Also Amazon is a bit more expensive than other stores and guess what? It's cheaper than Chewy. Because with auto ship Amazon does 5, 10, 15 percent off as Chewy changed their prices to match Amazon but only do 5 percent with autoship. Also with an Amazon card you get 5 percent cash back. That means up to 15 percent cheaper than Chewy who claims to be 30 percent off. Go to Amazon. Don't support a company that gets greedy. Let them know if you mistreat customers and get greedy. Our word of mouth can return them to their nobody status.

We’ve been ordering from Chewy for maybe a year or two (though only recently set up auto ship). When we recently moved, I forgot to change my auto ship address and worried that I didn’t catch it in time for the next order. Customer service got it changed and rerouted and edited my future orders for me in no time. When we lost our pooch a few days ago, I emailed to cancel my auto ship and see if I could return a bag of food that had just been delivered and was still unopened. They refunded my payment to me and told me to donate the food to a shelter instead of sending it back (which we did). I got home today to find a beautiful flower bouquet had been delivered to us from them offering their condolences. Just a genuinely kind company. I’m only giving this five stars because more than that isn't an option!

I called yesterday 8.24.18, because the merchandise I received, ONLY ONE PACKAGE was damaged and the guy I spoke with said, he just processed my refund and I can give those merchandise to a shelter, I told him to send me a return label and he emailed two of them which I did not receive the second package yet, I had told him to reroute it with FedEx. I called again today 8.25.18, to make sure my refund was processed and that woman said, "OH NO, YOU HAVE TO SEND EVERYTHING BACK AND WHEN WE RECEIVE IT, THEN WE MAY PROCESS THE REFUND." Crooks, why would he say to donate it and she says no. You will get a review from me on the internet, you crooks.

I had placed an order and received the wrong product. I called customer service and they apologized and said they would correct the order. I received the product the next day! I am so appreciative of the prompt response from this company and will continue to use their services.

This is my third order from Chewy which I've always been satisfied with until today I ordered something. I called back to add to it. The gentleman assured me he wouldn't charge me shipping and handling. When I asked him if he was going to take it out of my bank he said no you'll see it in the email but you will not see it on your statement. I get a notification from my bank two hours later that he did indeed take it out of my bank. I don't do business with people who take money from my bank account without my knowledge. You just lost a customer.

Customer service wouldn't work with me after verifying my billing that I always use without any issues. Very disappointed! Very busy working and maybe their system wasn't working like it should. I have many friends in the nutrition biz and I foster dogs. I'll be sure to spread the word.

Contacted incorrect vet for prescription even though correct vet contact information was provided on multiple occasion. Upon providing correct vet contact information I was told order would be approved and filled promptly. Nonetheless Chewy gave up on filling order. Chewy placed order on hold, pending receipt of mailed prescription. But Chewy never informed me they were awaiting receipt of a mailed prescription. It was not until a second call to customer service that I was informed of the hold -- one week after placing order for medication that must be provided to pet in a timely routine manner. TERRIBLE COMPANY!

Just had my first return for product with Chewy. It was 100% my error, as I did not fully read description. Despite this fact, they issued me an immediate refund and asked me to donate the collar to a shelter! Perhaps my longstanding order history contributed, but no hassle refund of a leather XL collar is beyond professional servicing! Further, the agent was friendly and assured me it was ok! Simply exceptional.

Totally satisfied with my order, which arrived in 2 separate shipments. Great prices and fast shipping. A bucket of Tidy Cat litter was missing, but appeared it had possibly come out of the box in shipment and FedEx had delivered it anyway. The lady at customer service was very nice and sent out a replacement which arrived in 1 day. 100% satisfied with my ordering experience and will continue to order from them as it beats lifting the buckets of litter and bags of cat and dog food several times when purchasing at the store and bringing them home (countless dozens over the years). Will see how the auto ship works in the future. Highly recommend!

My beautiful little Chloe's kidneys failed and I had to put her to sleep yesterday. I also had to cancel a recurring food order from Chewy.com because of it. When the employee, Melody ** asked why I was cancelling and I explained, she offered her sympathy. Today, I received flowers from her and Chewy.com. If you own a pet, I urge you to order their food from Chewy. They are an amazing company who provide excellent customer service but kindness also!

Chewy.com is an amazing place to buy all of the animal products I need. The reason I am giving three stars is that I just got off a chat session with a legitimate complaint and asked to speak to a manager and was denied any assistance. I asked when I order 4 cat litter tubs on auto-ship that they are shipped each in their own box. When the boxes arrive they have holes and the cat litter seals are broken from bumping into each other and litter goes everywhere. The answer was no they can't do that unless I place 4 separate orders. HOGWASH! Way to listen to feedback!

I've been using Chewy for over a year, I originally went with them because the commercial said free delivery, it doesn't say with $49 purchase. So at the start of my dealing with Chewy my orders were always above the not mentioned in the commercial, but stated on the website condition. The 1-2 days delivery doesn't always happen, if it's close to a holiday, you won't see it for 4-7 days, I have stopped using Chewy because I feel they are deceptive in their commercial, and I feel they should follow through with their guarantee 1-2 days delivery.

Shipping is prompt. The food and toys are quality! Best price, I got the ecoflex crate for my dog and Overstock had it almost double the price! Customer service answered right away. I was never on hold at all. They send me personalized cards. Love love love!

When I was using their services, I already thought they were great. They have superb customer service dept. Returns are processed without question and many times, they ask you to deliver the item you are trying to return to a shelter instead. They also have There is no other retailer that will beat the price of Chewy's. Between great quality product selection, best price, best customer service, fast delivery (2 day service), free 2 day delivery w/ spending of $49 (that's a low minimum for pet retailer), I don't think there's anything more you can ask for...

My elderly cat needed special foods and supplements which I found at the lowest prices at Chewy.com and have been ordering them as needed. Last week, she passed away. I'd just received an order and asked if I could return it (unopened). Chewy.com refunded the cost and told me to donate the food to my local shelter - they were so kind and I've been telling all my pet-loving friends about them. Then, today, I received a lovely floral bouquet in memory of my beloved cat. I cannot get over how great Kyleigh at Chewy.com and everyone I've spoken to has been - it's made a really sad situation less so, and I'm a customer for life.

Ordering is quick and easy. Calling into customer service - You get a real live person with not having to listen to any prompts. They are easy to understand and prompt, they are knowledgeable and very courteous. Love love Chewy.

I placed an order. A day later I got a call saying they needed to verify zip codes. I asked why they waited a day. They said they had tried to contact me via e-mail. I had no such e-mail (and not in spam either). I choose not to do any business with them.

We've been buying from Chewy.com for a bit and have had only great experiences, but today, their level of care, concern, professionalism and service, and the rapidity of their response and resolution was beyond my best expectations. We don't usually write reviews :-( but this time we had to let others know of the amazing service, the care in product selection and the outstanding concern for customers. My mistake, ordered the wrong products, and Chewy made it right IMMEDIATELY with a smile, and at NO cost to us. What a great company Chewy is and they make shopping for our pets a great experience with our pet's welfare first in mind.

I ordered a dog bed but got one too small. I called to return it and was amazed that they told me to donate it to a local shelter and I'd get my money back. What awesome people! I was just speechless!!! I will be going asap to my local shelter to give them the bed and will order another for my dogs!!!

We had put our pet's K/D prescription canned dog food - chicken with vegetables and beef with vegetables on autoship 2 cases each month. Suddenly our dog with kidney failure got worse and couldn't eat. We called and cancelled the autoship order the day that we put him to sleep. They sent us a heartfelt note with a vase of beautiful flowers to our door. It read, "They are always here through the sad times and to remember the good memories left on our heart." Thank you Brittany and the Chewy family for your thoughtfulness after the loss of our cocker spaniel, Rusty.

I've been with Chewy since they were a small operation (they opened in 2011), great customer service, deliveries on time and sent by FedEx or USPS. Since they started using LaserShip almost 2 years ago, it's been one nightmare after another. Also, their packing is done so poorly, I have to have everything in different orders so things are not destroyed "if" delivered. Now I'm not sure if it's Chewy or LaserShip who destroyed my deliveries. Customer service at Chewy has gone downhill fast. I was told it was an "award winning customer service" by a supervisor the other night, maybe in a different world. They don't know what they're telling you, some are sleeping, one guy laughed in my ear sarcastically while I was talking, one told me to go somewhere else to shop, and one told me that she couldn't tell me when LaserShip would deliver my items and she knew I had a life, but that's how it is!

I order three items from Chewy.com (bag of cat food and 2 boxes of Dermoscent Essentials). One box contained only three of the four vials of ointment it was supposed to have, so I sent an e-mail to Chewy.com. A short while later, I received a reply apologizing and stating they'd send me a new box. I was notified that the new box had been shipped later that same day, and the box arrived the next day. That's what I call taking care of a customer! I should note that this was the first time there'd been a problem with an order. The email was very nice, too. Good job! I save money with them, save gas, and end up feeling good about the transaction.

I have used Chewy for 8 months and was the biggest advocate. The big problem that I could not fix was that Lasership deliveries of Chewy products are being thrown in back of condo building. Bored disinterested Chewy customer service people going through the motions telling me that’s how it is with Lasership drivers—that they all do things their own way. Never even got manager to follow up and call back so have noticed the customer service is part of the problem too. Beware of using Chewy because Lasership is the worst delivery company out there (do online research). I’m going back to Amazon. Same prices. Same products. But they will get the packages to you. Chewy has gone downhill since their acquisition by a bigger company. Thank your stars Amazon is still out there.

I have always had great experiences with Chewy. Customer service is polite, courteous and is always willing to help. If you order the wrong item, they replace it free when you donate the wrong item to a shelter. Which is amazing, I don't know of any other place that does this. My pup is an aggressive chewer and has destroyed several toys. Chewy has always given credit for the product.

Have been with Chewy for quite some time now. Have had several occasions that the shipping has taken too long. Have called to complain and have been told Chewy uses FedEx (Home) or FedEx (Ground). Have also been told it is based upon when I order if before 2 PM. I have placed various orders earlier than that time and earlier in the week, still too long for shipping. Wish I could find the products locally so I would not need to deal with the "shipping complaints." It also depends upon who you speak with for different answers to the shipping issues. Chewy can certainly bill your account very promptly though. If you do require a "return credit" to your account, well that can be 5-7 business days or longer? Bottom line is if you place your order make sure to do it at least a week in advance and if you need to be credited back for a return issue, make sure you are not in need of that set amount of monies in your account. Just saying...

I have been a loyal Chewy customer for years, as has my whole family. I exclusively order my dog’s food from Chewy, in part because it’s the best price, in part because it’s so hard to find in stores. I also buy treats, toys, and most recently a dog costume from Chewy. The only issue I’ve had was on my last order where an item was left out of the shipping package. I called and within 2 minutes a new one was being processed, no problems or hassle. The woman was extremely helpful and didn’t make it a difficult process at all. I love Chewy and will continue to use them for years!

I recently ordered special medicated food for our pet and did auto order, it arrived in a timely manner. Unfortunately our pet Frog made a turn for the worst and we had to release him from his suffering. I called customer service and let them know I had to cancel the auto order... he asked why and I explained we lost our pet and no longer are in need of the food and that we only used it for a few days and I was going to donate it to the local humane society. He then said he was issuing a full refund. I was in shock... I said, "No you don't have to." He said, "Yes I do." that, "We are sorry for your loss and since you said you were going to donate it to other pets we are going to give you a refund." That was the nicest thing ever. My heart is sad but that was a very kind gesture. I definitely will be recommending to others their service. Sincerely Mom of Frog the dog!

I've placed a couple orders with Chewy.com and have been very pleased with the pricing & the speed of delivery. My last order I placed, I ordered the wrong sized leash and when I tried to return it, I didn't see that as an option. I used the chat option on the website and the service was unbelievable. They refunded my money, placed a new order for the correct size and asked me to donate the other leash to a shelter. I thought that was pretty awesome. I will continue to use Chewy for all my pet supplies.

This review is regarding my negative experience. Overall, Chewy would get a better rating from me, but I am extremely disappointed right now regarding my recent order. I placed it at 3:30 AM on Monday. It was scheduled to arrive the next day, but was never delivered and tracking info wasn't updated. Chewy insisted FedEx just hadn't updated their system. This morning, after I again saw no tracking movement, I called FedEx and they confirmed for me, the package hasn't even been received yet by Chewy. I called Chewy to inform them, THEY dropped the ball, not FedEx. Finally, they admitted they've been having some shipping issues at the warehouse level and the package "should" be received by Friday. "Should" is not a definitive answer. Come on, Chewy. You are no longer a convenience when I can't get the items I order within the advertised 2 days.

I placed an order on Friday for $85.00. My credit card was charged. I qualified for free 1 to 2 day shipping. As of Tuesday my order had not processed nor shipped. All I got from customer service is, "We don't know what has happened," "we have had some shipping issues," "not sure when it will ship." "We can give you 15% off on your next shipment." Hate to say but it appears Chewy is going downhill fast.

I always had an issue with ordering basking bulbs from Chewy. Despite advising them numerous times by live chat and phone calls that the bulbs need to be packaged with stuffing material other than a piece of brown paper, which inevitably crushed the bulbs every time, they continue to ship this way. Fine, I thought to myself, I would buy the bulbs or other more fragile items in store at their competitors' locations. A few months ago, I made a purchase that included a bag of cat litter and some smaller items like a can of fish food. I arrived home to find at my front door a box covered with ants inside and outside of the box. Chewy shipped the bag of cat litter with the other small items, again, no divider or stuffing was used other than 1 piece of brown paper. Needless to say, that bag of litter crushed the cab of fish food, spilling everything inside the box and luring the ants in. The thermometer was crushed too.

We purchased, from Chewy.com, a 5lb bag of Food Grade Diatomaceous Earth (by DiatomaceousEarth.com, Diatomaceous Earth LLC) about a month ago. After applying around the perimeter of the house, waiting, then 24 hrs later, allowing our dog to go around that part of the yard with us, we came in with her and in no time, her eyes were completely swollen shut. We rushed her to our 24hr veterinarian to find that our vet did not seem not surprised at all by this, as it seems to happen a lot. Apparently, my dog was lucky that it was only her eyes.

I will start by saying that Chewy customer service is excellent. When we lived in a single family home, every order arrived as placed, and the service was perfect. We have recently lived in 2 different apartment complexes, while relocating and embarking upon a custom built home. Every order in each apartment has had an issue. Chewy customer service dealt with each problem promptly, and they have been super. Since this has happened at two different addresses, with different security and delivery features, I can reasonably conclude that all of our problems could be attributed to shipping (FedEx) - but the fact remains that not a month has gone by without a delivery issue. I will return to Chewy when I am back in a house, but have temporarily paused autoship while I live in an apartment.

When my Autoship was fulfilled, one of the items had to ship from a different warehouse. Without telling me first, it caused a hold to be put on my account for an extra $68. I'm told it will be removed when the order is complete. However, due my tight budget, this extra charge caused issues at my bank. Chewy did offer to fix it, but only if I got on the phone with them and my bank. I am work and can't do a personal conference call. They shouldn't be allowed to double charge for any period of time, and I will not do business with them again.

Chewy is the best pet company for delivering ever. They have the best customer service and really do what it take to make you happy. Anytime something doesn’t work the proper way they send replacement and let me keep the old one or donate it someone who needs it more than I do. I love them so much. I will never buy pet stuff from anyone else.

I am 33 years old and can honestly say I have never received a more personable and perfect service in my life. Not only do they correct and refund the rare issues, they go out of their way to create a solution for your temporary problem by researching local solutions and refunding your difference and compensating your time. Blown away by this company, repeating myself here but they are truly the best company I’ve ever dealt with. Cannot recommend them enough. You won’t be sorry.

I rarely leave reviews but when it comes to a company, such as "Chewy" I could not pass it up. I just have to let others know about what a super, fast shipping, friendly and customer service oriented online Pet Food company CHEWY has turned out to be. If I could give it "6" stars, I would! Their prices and shipping speeds are "phenomenal"! Thank you Chewy!!!! We will be a customer forever.

This company has amazing customer service. Far superior to any other company I have ever dealt with. They are prompt at correcting problems with shipped products. The prices are very competitive. Shipping is quick. But what I want to say today is about what happens when your pet dies. Chewy is supportive and caring. You are part of their family. When my dog passed away I asked about returning unopened items I had left. They gave me prompt credit on every inventoried item and then said, "Don't return - just donate the items."

I have been using Chewy for about a year now. I have my dog food shipped to me and have cat food shipped to my daughter. She recently moved and gave me the wrong spelling for her new address. Her shipment was said to be delivered. But she didn’t receive it. We called Chewy and they got the correct address and reshipped it. Her one cat is on prescription food. An expensive order. They are so awesome! I don’t know who got the order, I hope it they have good karma and gave it to someone who needs it. But the people at Chewy worked with us and her shipment is on the way. I tell everyone I know to use them. They are so great to work with! Never a problem and always great service. I love Chewy.

I called Chewy.com to find out how to return a harness I purchased for my dog, when the girl on the phone asked why I explained that I no longer needed it because my dog died today. We were both crying and she said I would get a full credit and to donate it in my dog's name. I am blown away, the best customer service ever. Thank you so much Chewy.com.

LITERALLY THE BEST COMPANY I’VE EVER DEALT WITH!!! I never write reviews but I am blown away with this company. A friend turned me onto Chewy.com a few years ago & it's been nothing but a pleasure since. A few months ago 2 containers of cat treats were crushed in a delivery - I barely got out my complaint before I was told they would send out new ones. Today an auto-ship order was sent but it was bad timing - didn't have the money. So I called & they said they will cancel the order & call FedEx to cancel it on that end. Most companies would say 'too late'. They are always helpful and friendly. They are a perfect example of what a company should be like & a perfect example of exemplary customer service. I'll never buy my pets food, etc. anywhere else!!

When my dog passed away, I still had a case of his prescription dog food that was unopened. It is not inexpensive, about $80 of dog food that I purchased online from Chewy.com. I got online to find out if it would be possible to return the product, but I did not expect them to accept it because it is a prescription dog food. The online agent Jahnay ** asked me why I was returning the product. When I explained that my pet had passed away, he immediately responded with condolences.

I recently adopted a new pet so I needed a variety of items. I put in an order for over $49 to get free shipping. However, when I got home from work, I realized I needed an additional item. I placed the order and figured I would spend the money on shipping. A short time later, I discovered another item I needed. I decided to wait on purchasing it or look into getting it somewhere else. I decided to call Chewy.com to see if the orders could be combined. The man on the other end was extremely helpful and efficient. He not only combined the orders and saved me money on shipping; he also, added the other item I had not ordered yet.

The product is good, but one thing bugged me. When I buy online, my biggest thing is not having human interaction. I received a phone call asking me to confirm my information. Ok, great and all, but I already did that during the ordering process. Every other site I order from does not call. Please, don't call. I'll get in touch if there is a problem with my order, and it's going to be through email.

I use autoship & I had gotten canned dog food one month & dry the next. Neither had been opened. Shortly after the second order arrived my dog drowned in our pool. I called to see if I could return the food for a refund & they refunded me while I held on the phone, asked me all about my dog & expressed their sympathy more than once. They then told me I could donate the food to a shelter or rescue in my dog's name or just keep it and feed to my other dogs. How great is that? I will continue using Chewy as long as I have animals.

We have been ordering from Chewy every month for the past year with no problems. Their prices are fair for what we order, they ship quickly, and so far everything that we have received in the mail is packed securely. They also send out Christmas cards which is cute. Anyway our July delivery went out as scheduled in two separate boxes but one (the most expensive part of our order) never made it to our doorstep even though tracking showed that it had been delivered.

I’ve been using for several months with no problems. At least half of my last order of three cases of cat food contained dented cans. I contacted them regarding this and they are replacing all three cases and said they will contact their shipping department regarding packing. I’m very pleased with this resolution.

I wanted to order a case of prescription dog food. In my order process, Chewy asked for Veterinarian information, which I provided, including name of clinic and doctor. At check out (of course I was charged immediately) Chewy said that the order was pending approval from my dr. Fine. I contact my vet with order number, they call Chewy, I figure, "fine." I get a nastygram a day later from Chewy: "This order still hasn't been approved. If not approved in 3 days, it will be canceled." Wow. I called my vet and they said, "Yeah, we approved it already."

Very reasonably priced and quick delivery. I'm pretty sure they use catnip when manufacturing their shipping boxes as my cat hasn't left the box I received my little ones goodies in. Ms. Kitty thanks you for her new nook but not really. She would probably just give you stink eye and go back to sleep.

Chewy.com States in their header that it is a "TWO DAY" delivery OVER $49.00. What they don't tell you is that if you order on a Friday then that doesn't apply because FEDEX doesn't delivery on Sunday or Monday. I bought over the $49.00 just for this reason of two day delivery... I still don't have my order, because clearly I didn't know about the FEDEX not delivering.

I had ordered a bag of dog food. The shipment was on time. Unfortunately, my Labrador had to be put down the same day. I called Chewy about a week later to discuss returning the food because I had not opened the package. I spoke with Mariah. She was so kind and compassionate. She processed the credit and told me to donate the food to a shelter in my dog's name. It's so hard to lose a beloved animal. Chewy obviously is aware and they try to make it a little bit easier.

First of all delivery was never on time so there was pretty much no point. My last purchase was in a box infested with roaches! I opened it and they were everywhere! I have an exterminator but the amount of roaches has caused an insane infestation! Never order from this company! I will be dealing with this disaster for months! Unacceptable!

I have wanted to write a review for a while now as I have used Chewy for a few years. But tonight I finally just had to break down and write my review. I spoke w/ Aisha and advised her the XL therapeutic bed we purchased for one of our dogs ($50) and the pharmacist recommended toothpaste ($18) didn't work as my dog didn't like either. The bed I truly just requested for an exchange as I was planning to buy another bed and for at least the third time I know when I have dealt with chewy.com, instead of returning the items they asked me to donate the unwanted items to any local shelter and they would refund my purchases. The lady was amazing, she was very knowledgeable and courteous. I told her I have been so pleased with any correspondence I have had with their company, I will continue to give them my business!

I ordered 3 items for my mini dachshund, $67ish. I was charged 4X the same amount... An additional $202ish. I discovered it at 11 pm tonight and thought if I'd call Chewy it would be resolved right away. NOT!!! The Rep told me it would take up to 48 hrs for the "HOLD" to be reversed. WTF! Why is there a hold anyway if all I purchased was $67 worth of items. This has NEVER happened before within the 2yrs of my purchases. The Rep told me I needed to contact my credit card company, do a conference call with them so they could reverse the charges! I really think they are playing all of us for fools! I WILL BE CONTACTING CHANNEL 7 ON YOUR SIDE SINCE THEY WANT TO PLAY GAMES!

Chewy is the absolute best place to buy pet food and supplies. Shipping is extremely fast and the customer service is like none I have ever experienced. Prices are always cheaper than local pet stores even with shipping, which is free if your order is over $40.00 - I always wait until I need enough to meet that requirement - There is also a discount if you decide to auto ship on a regular basis! I am so glad I stumbled upon this company while googling pet food reviews!

They took the $125 out for my autoship order out of my bank account. Then because they had to split my order took another $88 plus another $37 other for the split shipments. Altogether they took out over $200 out of my account. The representative said that there would be a hold on all the money for 48 hours until everything was shipped. This is not right. They should not be able to take out more than what the customer authorizes. This is stealing. This is unauthorized withdrawal of someone's money. BAD BUSINESS.

Chewy went above and beyond for our pet. Customer service is second to none. This is a great company! Amazing customer service. I ordered a dog food brand that my Rottie just did not like. They refunded my purchase and asked me to donate food to our local SPCA, which I did. Our autoship dog food arrives on the exact date it is to be delivered... every single time! They have an excellent selection of food and treats for your pets. When our beloved Rottie, Chloe, went to "Rainbow Bridge", Chewy even sent a beautiful flower arrangement. That was totally unexpected, and meant a great deal to our family. In today's world of lacking customer service, this company shines! OUTSTANDING CUSTOMER SERVICE and really great people to work with! I am a customer for life! Chewy is a great choice for all things pets! I would give Chewy a 10 star rating! Highly recommended for excellent service!

I have been ordering with Chewy.com for about a year now. My products are always shipped within a day (I normally receive them the very next day). I have had a couple of occasions where product was damaged or my kitties didn't like what I had ordered. Chewy.com has always provided a full refund, not even requiring the product to be sent back. This goes above and beyond, in my book.

I found Chewy.com about a month ago after getting a new puppy and have basically put in an order every week since. Their prices are better than the pet store and you get free shipping on orders over $49. On my first order there was a problem with my billing address, I called customer service and in about two minutes he said it was fixed and told me when it should arrive, it came a day early. My most recent order was placed on Thursday, by Saturday I saw there was a problem with the shipping. I called Chewy and not even five minutes later she said she resent it and it should arrive Tuesday. Today is Monday and both boxes showed up. I called again to ask what to do with the extra stuff and was told to keep what I want and donate the rest to a shelter.

I order food from Chewy and not even 12 hrs later it was at my front door. I didn't have to go to the local store and pay 10$ dollars more than I needed to. You guys rock. All I need now is to find a toy my Dane/lab mix and pit won't destroy.

They put so much stuff in the boxes that they ship that an elderly person or someone who does not have much strength cannot pick up the packages. They can fill them with up to 65 pounds. Since I order multiple boxes of 32 cans cat food and big bags of cat food it can be heavy and they always put it in one box. I have hurt myself trying to bring the boxes in. They are so heavy. I have tried to discuss this with customer service on three occasions now. I have asked them to ship them in multiple packages so that they aren’t so heavy and still I continue to get boxes crammed full of the entire order that I cannot pick up. Shame. Looks like I will have to go back to Amazon.

Chewy.com allows me to have prescription pet food delivered to my door for the best price with an excellent customer service team! The customer service team was very responsive and even gave me a laugh, or two, with their pet-friendly puns. I wouldn't choose anyone else to help me care for my pet in the best way possible.

I have been a happy and enthusiastic Chewy.com Client for 4 years. Their prices are excellent and their service is very prompt. Today, for the first time, I realized I had a problem with an order. I often say you can tell the most about a company when things go wrong. I called them on the phone, and talked to Elizabeth who answered on the FIRST RING. She apologized, instantly shipped me the missing items and told me if I was in an emergency situation to replace the product locally and give her a call back to let her know. I received instant shipping confirmation on the replaced products. I was treated respectfully and as a valued customer and truly felt like she cared. Such a refreshing experience I thought it appropriate to share. Thank you Elizabeth and Chewy.com for maintaining such high standards!

I order from Chewy partly because of their great prices (my cats' food is cheaper here than on Amazon, probably better quality!), and mostly because of their impressive customer service. I recently ordered the wrong size bulb for my tortoise tank, so I gave Chewy a call. Even though the issue was my mistake, Angelica helped me correct it, and got a corrected bulb shipped out to me immediately. I can't say enough great things about this site!

I just received my very first Pet Products order from Chewy.com and looking back, I was very impressed with the experience. I initially called to inquire about when my order would arrive and was told it would be two days. When I got my e-mail receipt it showed arrival time as four days, due to a late pick-up by the shipper. Thinking I would simply have to wait, the customer service rep, who picked up on the first ring, reviewed my account, apologized and said, "it's not your fault," and explained my order will be free and refunded the amount paid. The order arrived in good condition. I definitely will order from them again.

Sorry to say I had to stop doing business with Chewy. Their delivery through LaserShip in the Worcester County area of Massachusetts are unreliable and liars. Tried to resolve but no luck after three months of autoship. Suppose to deliver to front door as I have arthritis and my husband is a paraplegic. Shipment left across the street on side of road near mailbox once and bottom of driveway twice. All three times they have indicated on their tracking page that delivery was left at front door.

Ordered 2 items online. I tried to pay for it but it wouldn't accept my new shipping address. I called the company. They answered on the first ring. No numbers to press. No "menu has changed". Just a "Welcome to Chewy.com"... a real person! Unheard of in this new world of business/customer relations. Thank you Chewy.

4/5 deliveries were complicated. First shipment arrived the next day. Second shipment arrived 4 days after original delivery estimate. Third shipment arrived on time but damaged. Fourth shipment was 6 days late. Fifth shipment, so far, is on 4th day and not delivered yet. I canceled the autoship.

I have had three separate incidents where I have had to contact customer service. Once was an accidental double order, once I received the wrong order, and last was I ordered a pet carrier which had a tear in it. That had nothing to do with Chewy, I put my dog in and a pocket had came apart from the seam. ALL three times an actual person answered the phone within a few rings and each time it was resolved in under 5 minutes. I also like how they ask about your pets and seem to actually care. I really can't say good enough things about them so far. I have ordered my pet supplies online for years and had worse problems than these with horrid customer service which is how I ended up here and I am in heaven. Also items are processed immediately. I used to have to order a week ahead and with Chewy it now takes two days! Very fast processing and shipping.

Chewy is fantastic! Orders arrive promptly (often the next day even when I order the NIGHT before). Tonight I called customer service over night and it was equally satisfactory. I’ve been using this company for years and love the reliable reviews, excellent filters, and fantastic customer service. I highly recommend to anyone with pets! Prices and service cannot be beat!

I've given this review two stars solely because of the condition of today's delivery. I've been using Chewy.com going on a year now, and although the prices are certainly more reasonable than local stores, as well as delivery being more convenient, on no less than 3 occasions my delivery has arrived damaged. The bag of litter has been torn with litter spilled into the box and into the cases of cat food. This time the carton that a case of food came in was also damaged. I guess that's the trade-off for free shipping!

This was my first and only time using Chewy. I ordered a few items and they never were delivered. They didn’t have the apartment number even though we fixed that issue before the items were shipped out. I had to go rounds with Chewy about getting the items. I finally got some of the items but not all of them. I called to ask where they were to which they told me they were sending new ones because the old ones were damaged. Were they going to let me know this? There was no communication.

Ugh. I used to like Chewy's but no more. Placed an order with them last week and they charged my account twice. I have spent hours with them on the phone and my bank and still not straightened out. I'm not sure what kind of game they are playing...maybe they want the float... This is ridiculous!

Chewy, GREAT! FedEx SUCKS! They have on two occasions failed delivery despite package being 'out for delivery' - if they finish their shift before they get to you, they state "business closed" "undeliverable" which shifts blame to the customer, when it's all FedEx. They can say whatever they want while you sit at home waiting for an 'out for delivery' package that does not arrive until the following day IF you are lucky.

I ordered my cat's food which is prescription. There ended up being a whole mess with the vet office getting it approved. I received a call from a rep at Chewy who explained what was going on as she had just spoke with the vet. I ended up canceling my order because they didn't have the size bag I needed in the flavor on the prescription. My vet then called me and said that they will approve the flavor change and proceeded to contact Chewy for me. Once they finished speaking, another rep from Chewy called me to let me know of the updates and that they received the approval. It was so nice having them contact me to see what was happening and get everything worked out. Most companies will not just contact you like they did. It was very much appreciated! This is my first experience with Chewy.com and I am very pleased with the service!

This is by far the best customer service ever! They emailed me that one of the treats I ordered was recalled by the manufacturer. Way to be proactive and make sure I am not giving my dog something that could make him ill. Then when I chat in to ask what I should do with the bad treats, they credit me back the cost, no hassle at all, and no return process, just go ahead and dispose of them. I have never had such an easy time dealing with a company via phone or chat, their reps are awesome. Besides all of that, I pay less for high quality grain free dog food and treats that is delivered right to my door. More convenience, better service and a lower price? Amazing!

Chewy.com surpasses all businesses I’ve dealt with. Hands down. Whenever I’ve contacted them, by phone it’s always been easy and the folks manning the phones are always courteous, personable and knowledgeable. Their prices are great, nearly always beats the competition and I love that they offer options from giant pet supply retailers that pretty much dominate the market and are expensive, making responsible pet ownership difficult and not doable for many. Furthermore, delivery has consistently been very rapid. I’m talking next day rapid!

I interact with dozens of businesses, but none come close to the excellent Customer Service as Chewy's! I tried to change an order that was due to ship yesterday. They went into the warehouse to try to pull the item I no longer needed. It had already shipped, but first thing this morning I had a pre-paid return label in my email. The package arrived this morning too, less than 24 hours after placing! I have added items to my auto ship, changed the scheduled delivery dates, and even had a single item ship under the minimum. Every time customer service took care of it, including waiving the shipping one time for the single item. Service is unbeatable and prices are great too. Can't say enough great things about this company. I'd give them 10 Stars if I could!

My dogs have special dietary needs and the dog food I have been buying locally was no longer available. After looking online I found Chewy.com carried the brand and advertises 1-2 day delivery, so I ordered a bag. It arrived on time and I thought I had found a solution. I recently reordered - order went in on June 1st. Today is June 6th and I ran out of food yesterday because I expected the delivery to arrive in 1-2 days as advertised. When I contacted the company I was informed the delay was my fault because I ordered after 3pm on a Friday. There is no mention of any exceptions or restrictions on their website so I asked how I was supposed to know this and the customer representative disconnected our communication. I have found another company to get this dog food from... I will no longer be doing business with Chewy.com and will be warning my friends and family that this company’s “fast/free delivery” has strings attached.

They discontinued Grain-Free Salmon & Potato Recipe Canned Dog Food for unknown reasons, then I found the past two orders of the dry Grain-Free Salmon & Potato Recipe Dog Food the price is the same as Petco and PetSmart. The only thing is free shipping over $49 which used to be $35. Well Chewy you lost a customer!!!

I recently ordered a prescription dog food for my dog that has allergies. I ordered on Friday and got a FedEx tracking response saying a label had been created and to expect delivery on Saturday. Great, but it didn’t come. I emailed customer service and they said it was a FedEx problem but the package would be delivered on Wednesday by 8 pm -No package and FedEx still shows a label created only and a ? as to when delivery would be. I called customer service and they said my package was in limbo. I explained I could not just go to Petsmart as it was a prescription and now my dog was out of food.

I did my very first order online and had to call for info on how to return an item. The gentleman made the process painless. In fact, my mouth fell open when he said, "Please donate the item to a Dog Rescue."... I was thrilled and that much more impressed. It's very obvious that Chewy cares. I'm impressed and look forward to doing business again!

You have to be careful with Chewy. Their prices are constantly fluctuating, and I've never been able to figure out their claims of the retail price. (As in, "normally $18.99!") Normally $18.99? Where? The next week, the same item will say "Normally $14.99!" Many times it makes it appear that you're getting a deal, but the prices are more than your local store. I've never received an order in less than five days, so the claims of 1-2 day shipping are not true here. That being said, the convenience of getting items delivered at home is nice, as long as you skip the autoship feature, and are very aware of prices around you.

Chewy's customer service is second to none. They are unfailingly accurate and the shipments are at my door in warp speed. And so I decided to try their own brand of dog kibble for my 8 year old Collie who has been on Petcurean Now Turkey, Salmon and Duck for several years. I top this off with a few scoops of Natural Balance Lamb and Rice canned. I think it's good to vary your dog's diet. Of course, I was very careful about transitioning from the Petcurean to the American Journey Large Breed Salmon and Sweet Potato Dry Food and did this over several weeks.

I am crying as I write this review. My 13 year old Chihuahua passed over on Monday. I called Chewy to tell them because I’ve been purchasing all of my dog food from them for years. I had previously ordered food for Jake but days later he passed away. They credited my account for the Farmina food I would not be using. I also have 2 Chinese Cresteds but they eat Honest Kitchen. It’s 4 days later and I just received a beautiful bouquet of flowers from Chewy! I cannot believe that even after becoming such a hugely successful company, they retained their heart and soul. I am so grateful to them for showing such empathy for the loss of my Jake. Thank you, Aaron: the young man I spoke to on Monday. Thank you, Chewy, for retaining your humanity. Exceptional customer service since day 1! I will always be a faithful and satisfied Chewy customer.

Upon several occasions, Chewy has failed to get our merchandise delivered to our front doorstep. They use Fed. Exp. and I suspect they get lazy and decide to leave the merchandise by the front gate in front of the mailboxes. We are seniors, and we order our cat litter because it's too hard to get it up the stairs from our parking garage. Leaving it by our front gate creates even more of a problem, than dragging it up from the car. This has been an issue upon several occasions, so we will not be ordering from them in the future. Does anyone else have this issue who lives in an apartment or condo complex? Maybe they need a different delivery method like UPS, Amazon or USPS.

I ordered two packages of canned dog food on May 18 and when I still hadn’t received them by end of day on May 23rd I checked my tracking number. It was still only telling me that the shipping label had been created. I contacted Chewy in Facebook to inquire about it and they were great. They are contacting FedEx to find out where my package is and have already had it reshipped. On top of that they refunded me $26.76 to make up for having to go buy some food at the store now. Exceptional customer service from the social media team.

I have been using Chewy.com for several months now and I have been so impressed with this company I felt I had to give them the praise they have earned. I am a stickler for customer service. I remember the days when businesses actually cared about keeping their customers happy & a person answered when you called with a question/concern. I find it frustrating to call a business & have to listen to 5+ options and then be told to go to their website if I’m experiencing problems with my service. That is why I appreciate Chewy.com. I’ve had occasion to call them 3 times & each time a person has answered, intelligibly stated their name and asked how they could assist me. When an item on my Auto Ship order had become unavailable I received a phone call from Chewy.com apologizing for inconvenience & asking what I’d like to order instead, if anything.

I have been a customer of Chewy.com for a few years and recently just realized that their prices fluctuate all the time - even on AUTO-SHIP orders. Your price is not locked in and they do NOT notify you if the price changes. NOWHERE on their website do they tell you this! This is a very deceptive practice. I will no longer be buying from them. I will shop at a local store or other online retailers.

Chewy did not stock the pate my cat usually eats, so I ordered the chunk style. She refused to eat it. Chewy gave me a full refund and just asked that I donate the rest of the order (3 cases!) to a local shelter.

Have been ordering from Chewy for years & recently I'm discovering that a lot of items are cheaper at Pet SuperMarket and they send me coupons on top of lower prices! Check prices before you order! Pretty soon there will not be enough cheaper items to order to get free shipping - And that means Bye Bye Chewy!!!

Chewy.com is the best company I have ever dealt with. Not only do they have an amazing online selection but their customer service is impeccable. Their orders ship incredibly fast and my last order I received a dog cot that I ordered in chocolate and they sent me a grey one. I emailed them back to ask if the one I ordered was out of stock. Without conversation they immediately sent me a new one in the right color and didn’t even ask for the one I received in return! They asked me to donate it to a shelter or pet in need! What a fantastic company! That alone shows they truly care about our animals. They also have sent me handwritten messages since I’ve signed up. I could not be more pleased with any one person or people. It is astonishing the effort they put into caring for our pets.

Have been ordering from Chewy.com and stopped once because their prices were getting higher than the local pet store. Came back when we changed food brand and now their prices are higher again than other internet retailers. Also, our last auto ship was canceled when they were out of the food we ordered. Since we haven't received food for 6 weeks now I called and was told I canceled the last auto ship and when speaking to a supervisor she changed to "We automatically cancel orders when we're out of stock". Very uncomfortable to deal with individuals who lie for no reason. We canceled our auto ship orders from Chewy.com as will be doing our other two family members who we recommended to buy from Chewy.com. Do a search online for the products you're purchasing from Chewy.com and you might save yourself some money.

Chewy is an awesome business. One of my dogs is eating prescription food. Their shipment arrived more than timely. My dog was not satisfied after a few cans of eating the brand. Chewy issued a return label, took back all of the remaining and issued a full refund. This is a first. The emergency vet gave me samples of another food which was easy to find on Chewy and so I ordered that. Their prices are unmatched, customer service is unmatched and my complete satisfaction is, for sure unmatched. Love Chewy. I will check Chewy before I shop at stores or Veterinarians for anything that my dogs need.

I Purchased $148 worth of products from Chewy.com. They do some creative accounting with your money. They put a hold on my account for $148, and then charged when they shipped the product. They tied up my money twice for the same order and They still have not released my money.

I just wanted to give a shout out to Chewy for amazing customer service! This is just a bonus as the company already has won me over with their excellent prices and super fast shipping! I order one day and receive it within 48 hours! And the prices are awesome! I was paying so much more for their treats in stores! I heard about this company through a friend who told me a story about the amazing customer service reps who sent flowers to a family after their dog passed and they called to cancel the autoship. It’s just such a great way to honor your furry customers! Then today I received a coupon for $15 off my first order and when I called them to see if I could still use it even though it wasn’t my first order, they said absolutely and honored the coupon and placed my order for me! I will always be a customer and will tell every furparent about Chewy!

While on a road trip away from home with my dog I received a call that my grandmother was dying - I needed a pet carrier urgently for our flight to grandma's house. When the delivery service did not arrive on time, not only did Chewy give me a full, no questions asked, refund but they also donated the pet carrier to the local animal shelter. Chewy will have my business forever, thanks so much to the kind people there.

I have been ordering dog products, bird products and cat products from this company for approximately six years now and their service has been exceptional. I usually order online but if I have to call-in anyone you speak to is exceptionally knowledgeable, extremely nice and lovely to speak to. Their shipping is always fast. Usually two days and usually cheaper than what you can get it in any store. I'll never anything from anybody else and I always recommend it to all my friends. If you ever have a question you call them, they take their time with you and they will answer all your questions. I love Chewy, I had one of my dogs die and they found out about it and they sent me flowers, you cannot find any other business that will do that, and that's the truth. Oh by the way if you're shipping is over $49 your shipping is always free!

After several years using Petfooddirect.com for my pets' needs, that company closed and accounts were directed to Chewy. Since then, I have repeatedly experienced problems with items that were not properly packaged. The boxes were too big, with no packing material to keep the product from moving, or were too small and split at the corners. Strong packing tape was not used, and the cellophane tape was frequently ripped. Often, the tape didn't even cover the opening in the box but was just slapped on haphazardly. I have complained several times by phone.

I loved Chewy so I'm actually really disappointed to be leaving this review but I don't want someone to end up in my situation. I've ordered from them at least ten times and they were usually good. Recently, I'd say the last three times, have been horrible. The cat food bag came ripped. And in another order, the litter box top was off so litter spilled everywhere in my house. The package it came in was really beat up and the litter that was spilled inside spilled out from the package too. And most recently, my order is taking over a week to come and it's not supposed to take that long. Their customer service is pretty good, they do deserve credit for that. But I am very busy and when problems keep arising I don't have time to call and have them resend stuff. Anyway, if things get better I'll leave a good review. I will give them another chance. But I sadly can't say I recommend them anymore at this moment.

Excellent site with wide variety of quality pet supplies. They carry large (40 lb) Dr. Elsey’s Cat Attract cat litter which I couldn’t find in local shop. The prices are good and between stocking up on canned cat food and litter, it’s easy to reach their $49 minimum for free shipping. Shipping is 1 or 2 days and items are well-packed. I’m very happy with this vendor.

Not only does Chewy.com have the best prices and selection on almost all the pet products I need, but their customer service is amazing. When having problems choosing the right products for my senior dog after surgery not only did they advise me, anything I purchased (that I chose incorrectly) they gave me a prompt refund and free shipping on the new product I needed! We love Chewy and will use it forever and always recommend to friends and family!

I just got my puppy, so I had to buy everything for him. I researched in depth all the stores available nearby and online to ensure I was buying a product with the best price and the best quality. I think customer service in the United States needs intense improvement, a lot of workers are way too unhappy with their jobs to ensure the best service. However, Chewy.com has truly amazed me with their customer service experience. First, there is a big variety of products offered. After a lot of research, I noticed that the website also had the lowest prices available in the market. I ordered on Monday night, and by Wednesday morning I had already received my package. I am not a big fan of online shopping, so I called to ask a few questions about what I was buying.

I have not a single bad thing to say about this company. Not only have all my orders been received in the best condition they could be but fast. And let me tell you about the relationship these PEOPLE have with not only your pets but the owners. They are a company that pays attention to the small details and allows exceeds my expectations. Sent us a gift for my cats when I only have ordered for my dog the other day... JUST BECAUSE! Sent a hand painted picture of my dog because it was her birthday. My wife and I say all the time "I don’t know how this company is in business as they are always doing more than what you pay for the product/service.” Long story short, if you are a pet owner and not using CHEWY.COM then you’re doing yourself and your pet a disservice.

The customer service at Chewy.com treat me and my Pomeranian as family. Honest, respectful; go above and beyond if you need to exchange or just need help deciding on something for your pet! Awesome!

65lb box again! I have address the issue with Chewy before about sending cat litter and dog food in the same box and the weight issue. This is the 2nd time and last time I order from Chewy!!! I can't even bring the box in. It's too heavy and the FedEx guy struggles to bring it up 5 steps.

Remember when Chewy had the best prices on the web? Well, no more. Chewy was bought by a large company and things at Chewy are changing and not for the better. I noticed my last auto ship order was $6.00 more than the last one. When I called to check on this I got the lowdown on how Chewy now prices things, and it’s not with you the customer in mind. If a Chewy competitor raises their prices, so does Chewy, but Chewy makes their price a tiny bit lower. I decided to check out if there was a source for my dog food with a better price. Well Walmart had a price of TEN DOLLARS LOWER A CASE. I always get two cases at a time so that’s A SAVINGS OF TWENTY DOLLARS OVER CHEWY! So look at Chewy’s prices then do your research. CHEWY NO LONGER HAS THE BEST PRICES!

This company shipped quickly and for free. If there is anything wrong at all your money is refunded. Also great prices. My first go place for pet supplies.

Chewy.com is my favorite online site for everything you could possibly want for your pet. They have great prices, fantastic, friendly customer service, and free 2nd day delivery to your doorstep if you order $50 or more. A handful of times, I've had a problem with something and their customer service people fixed the problem immediately with no hassle.

I ordered the Zymox topical spray for my dogs rash on his groin. Not the ideal situation. Got the package. Opened the box and the spray bottle's cap wasn't screwed on. What kind of idiots don’t know how to screw a lid on??? It leaked all inside the box and paper. Box was soaked and now I have nothing to give my dog. Horrible service! Never ordering from there again!!!

I have two dogs of my own (50 lbs and 67 lbs), occasionally foster dogs and puppies, am a dog trainer with my own business, volunteer as a dog trainer with two local animal welfare groups, and am a therapy animal team with one of my dogs. Yep. Dog-crazy, and I go through A LOT of dog care supplies every year: Food, supplements, treats, toys, clean up, grooming, medical/health. The expenses really add up, and I have minimal free time most days, or even weeks.

I have ordered from Chewy a few times in the past few months. I have yet to find better deals on items like cat food, fountains, litter boxes, and other pet supplies. They also have amazing sales like BOGO's or 50% off first bag discounts on fantastic brands of cat food quite often. I have also received a $15 off any $50 or off order from them, which I was able to combine with other promo discounts!

1 time shipment was late got half off. 1 time pail of cat litter open up some they send me a new 1. Everyone on the phone has been great. I like the website. Great stuff to pick from.

I will have to disagree with the bad reviews written. I have been a customer of Chewy for about a year. I order from them A LOT, and I have never had an issue with receiving my order on time or early. You can't blame the company if the delivery system is having issues. I was shocked when I placed an order on a Wednesday afternoon and it was delivered Thursday afternoon. All of my orders have been received within 3 days. It is only common sense if a person expects a delivery on a Sunday. With the money that I save it would be worth it if I had to wait an extra day.

I know usually customers take time to write bad reviews, but I really wanted to go out of my way to write a positive review for Chewy.com. They have done nothing but take care of their customers. I order all my dog's food, treats and toys at the best possible price out there. I don't have to go to a pet store, lug a huge 50 pound bag home every month. My package usually arrives the next day. I have heard of pets passing away and Chewy going above and beyond to apologize for their loss and usually send a memorial of their pet. On another occasion my friend ordered a high tech product to watch her dog while she is at work, someone in her building stole the package and they immediately sent a replacement to her work. Chewy truly cares about their customers and I would never step foot in another pet store again. I love them!

Ordering so very easy. Quick receipt of product with excellent customer service when I have needed to call. I would highly recommend Chewy.com to anyone looking for a good value on pet food and supplies.

Chewy.com is an amazing pet product online resource. The customer service is awesome. Their prices are also far more reasonable than many others. Their return policy is extremely helpful. When purchasing a cat food that a cat may not like or there are any problems, such as crushed cans, Chewy will credit customers without having to return these products. So if a cat won't eat a new food, instead they recommend donating the food to a shelter. We love Chewy and everything they do to help pet parents.

This is my second time using the 2 days shipping, if you expend $49 dollars. The 1st time, I didn’t monitor the 2 days shipment, because I was gone. But this time I did, my package will took 6 days to get home (didn’t have to buy the additional stuff, just need my dog food), package arrive at the same time as regular shipment (without buy the extras). I call Chewy on the issue and this is the explanation that I got; 1st I miss the cut off time for the day (ship the next day), even in accordance with my time zone, I was still good, also I found out that FeDEx do not do home delivery on Sunday or If you check the website, nothing is mention about these issues, only that they are open 24 hours, 7 days and 365 days. Be careful is you are using the $49.00, for the 2 day shipment.