Chewy.com Reviews

While on a road trip away from home with my dog I received a call that my grandmother was dying - I needed a pet carrier urgently for our flight to grandma's house. When the delivery service did not arrive on time, not only did Chewy give me a full, no questions asked, refund but they also donated the pet carrier to the local animal shelter. Chewy will have my business forever, thanks so much to the kind people there.

I have been ordering dog products, bird products and cat products from this company for approximately six years now and their service has been exceptional. I usually order online but if I have to call-in anyone you speak to is exceptionally knowledgeable, extremely nice and lovely to speak to. Their shipping is always fast. Usually two days and usually cheaper than what you can get it in any store. I'll never anything from anybody else and I always recommend it to all my friends. If you ever have a question you call them, they take their time with you and they will answer all your questions. I love Chewy, I had one of my dogs die and they found out about it and they sent me flowers, you cannot find any other business that will do that, and that's the truth. Oh by the way if you're shipping is over $49 your shipping is always free!

After several years using Petfooddirect.com for my pets' needs, that company closed and accounts were directed to Chewy. Since then, I have repeatedly experienced problems with items that were not properly packaged. The boxes were too big, with no packing material to keep the product from moving, or were too small and split at the corners. Strong packing tape was not used, and the cellophane tape was frequently ripped. Often, the tape didn't even cover the opening in the box but was just slapped on haphazardly. I have complained several times by phone.

I loved Chewy so I'm actually really disappointed to be leaving this review but I don't want someone to end up in my situation. I've ordered from them at least ten times and they were usually good. Recently, I'd say the last three times, have been horrible. The cat food bag came ripped. And in another order, the litter box top was off so litter spilled everywhere in my house. The package it came in was really beat up and the litter that was spilled inside spilled out from the package too. And most recently, my order is taking over a week to come and it's not supposed to take that long. Their customer service is pretty good, they do deserve credit for that. But I am very busy and when problems keep arising I don't have time to call and have them resend stuff. Anyway, if things get better I'll leave a good review. I will give them another chance. But I sadly can't say I recommend them anymore at this moment.

Excellent site with wide variety of quality pet supplies. They carry large (40 lb) Dr. Elsey’s Cat Attract cat litter which I couldn’t find in local shop. The prices are good and between stocking up on canned cat food and litter, it’s easy to reach their $49 minimum for free shipping. Shipping is 1 or 2 days and items are well-packed. I’m very happy with this vendor.

Not only does Chewy.com have the best prices and selection on almost all the pet products I need, but their customer service is amazing. When having problems choosing the right products for my senior dog after surgery not only did they advise me, anything I purchased (that I chose incorrectly) they gave me a prompt refund and free shipping on the new product I needed! We love Chewy and will use it forever and always recommend to friends and family!

I just got my puppy, so I had to buy everything for him. I researched in depth all the stores available nearby and online to ensure I was buying a product with the best price and the best quality. I think customer service in the United States needs intense improvement, a lot of workers are way too unhappy with their jobs to ensure the best service. However, Chewy.com has truly amazed me with their customer service experience. First, there is a big variety of products offered. After a lot of research, I noticed that the website also had the lowest prices available in the market. I ordered on Monday night, and by Wednesday morning I had already received my package. I am not a big fan of online shopping, so I called to ask a few questions about what I was buying.

I have not a single bad thing to say about this company. Not only have all my orders been received in the best condition they could be but fast. And let me tell you about the relationship these PEOPLE have with not only your pets but the owners. They are a company that pays attention to the small details and allows exceeds my expectations. Sent us a gift for my cats when I only have ordered for my dog the other day... JUST BECAUSE! Sent a hand painted picture of my dog because it was her birthday. My wife and I say all the time "I don’t know how this company is in business as they are always doing more than what you pay for the product/service.” Long story short, if you are a pet owner and not using CHEWY.COM then you’re doing yourself and your pet a disservice.

The customer service at Chewy.com treat me and my Pomeranian as family. Honest, respectful; go above and beyond if you need to exchange or just need help deciding on something for your pet! Awesome!

65lb box again! I have address the issue with Chewy before about sending cat litter and dog food in the same box and the weight issue. This is the 2nd time and last time I order from Chewy!!! I can't even bring the box in. It's too heavy and the FedEx guy struggles to bring it up 5 steps.

Remember when Chewy had the best prices on the web? Well, no more. Chewy was bought by a large company and things at Chewy are changing and not for the better. I noticed my last auto ship order was $6.00 more than the last one. When I called to check on this I got the lowdown on how Chewy now prices things, and it’s not with you the customer in mind. If a Chewy competitor raises their prices, so does Chewy, but Chewy makes their price a tiny bit lower. I decided to check out if there was a source for my dog food with a better price. Well Walmart had a price of TEN DOLLARS LOWER A CASE. I always get two cases at a time so that’s A SAVINGS OF TWENTY DOLLARS OVER CHEWY! So look at Chewy’s prices then do your research. CHEWY NO LONGER HAS THE BEST PRICES!

This company shipped quickly and for free. If there is anything wrong at all your money is refunded. Also great prices. My first go place for pet supplies.

Chewy.com is my favorite online site for everything you could possibly want for your pet. They have great prices, fantastic, friendly customer service, and free 2nd day delivery to your doorstep if you order $50 or more. A handful of times, I've had a problem with something and their customer service people fixed the problem immediately with no hassle.

I ordered the Zymox topical spray for my dogs rash on his groin. Not the ideal situation. Got the package. Opened the box and the spray bottle's cap wasn't screwed on. What kind of idiots don’t know how to screw a lid on??? It leaked all inside the box and paper. Box was soaked and now I have nothing to give my dog. Horrible service! Never ordering from there again!!!

I have two dogs of my own (50 lbs and 67 lbs), occasionally foster dogs and puppies, am a dog trainer with my own business, volunteer as a dog trainer with two local animal welfare groups, and am a therapy animal team with one of my dogs. Yep. Dog-crazy, and I go through A LOT of dog care supplies every year: Food, supplements, treats, toys, clean up, grooming, medical/health. The expenses really add up, and I have minimal free time most days, or even weeks.

I have ordered from Chewy a few times in the past few months. I have yet to find better deals on items like cat food, fountains, litter boxes, and other pet supplies. They also have amazing sales like BOGO's or 50% off first bag discounts on fantastic brands of cat food quite often. I have also received a $15 off any $50 or off order from them, which I was able to combine with other promo discounts!

1 time shipment was late got half off. 1 time pail of cat litter open up some they send me a new 1. Everyone on the phone has been great. I like the website. Great stuff to pick from.

I will have to disagree with the bad reviews written. I have been a customer of Chewy for about a year. I order from them A LOT, and I have never had an issue with receiving my order on time or early. You can't blame the company if the delivery system is having issues. I was shocked when I placed an order on a Wednesday afternoon and it was delivered Thursday afternoon. All of my orders have been received within 3 days. It is only common sense if a person expects a delivery on a Sunday. With the money that I save it would be worth it if I had to wait an extra day.

I know usually customers take time to write bad reviews, but I really wanted to go out of my way to write a positive review for Chewy.com. They have done nothing but take care of their customers. I order all my dog's food, treats and toys at the best possible price out there. I don't have to go to a pet store, lug a huge 50 pound bag home every month. My package usually arrives the next day. I have heard of pets passing away and Chewy going above and beyond to apologize for their loss and usually send a memorial of their pet. On another occasion my friend ordered a high tech product to watch her dog while she is at work, someone in her building stole the package and they immediately sent a replacement to her work. Chewy truly cares about their customers and I would never step foot in another pet store again. I love them!

Ordering so very easy. Quick receipt of product with excellent customer service when I have needed to call. I would highly recommend Chewy.com to anyone looking for a good value on pet food and supplies.

Chewy.com is an amazing pet product online resource. The customer service is awesome. Their prices are also far more reasonable than many others. Their return policy is extremely helpful. When purchasing a cat food that a cat may not like or there are any problems, such as crushed cans, Chewy will credit customers without having to return these products. So if a cat won't eat a new food, instead they recommend donating the food to a shelter. We love Chewy and everything they do to help pet parents.

This is my second time using the 2 days shipping, if you expend $49 dollars. The 1st time, I didn’t monitor the 2 days shipment, because I was gone. But this time I did, my package will took 6 days to get home (didn’t have to buy the additional stuff, just need my dog food), package arrive at the same time as regular shipment (without buy the extras). I call Chewy on the issue and this is the explanation that I got; 1st I miss the cut off time for the day (ship the next day), even in accordance with my time zone, I was still good, also I found out that FeDEx do not do home delivery on Sunday or If you check the website, nothing is mention about these issues, only that they are open 24 hours, 7 days and 365 days. Be careful is you are using the $49.00, for the 2 day shipment.

Since the Petsmart buyout, Chewy.com has gone far downhill. I used to rant and rave to friends, family, coworkers, and even strangers about the excellent service at Chewy.com; fast shipping, awesome customer service, great prices and a pretty good online selection. Recently, my orders have been arriving late (they really should remove the "free 1-2 day shipping" slogan from their site), customer service no longer goes above and beyond to satisfy (they now give an excuse for every complaint you have), and prices seem to be mostly comparable to in-store items (if you shop in the right place).

Like many posting here, I was a happy Chewy.com customer for several years. That was BEFORE they were bought out by PetSmart. Now, orders are late, I get cases of food with many cans dented (sometimes to the point that the can is OPEN and the food spoiled), and now there are issues with my coupons being stolen. DO NOT SEND CHEWY.COM ANY COUPONS IN GOOD FAITH!!!

After years of amazing service and savings on prescription dog food we had to put our pet to sleep. I contacted Chewy because I had 18 cans of dog food left and wondered if I could return it. Chewy sent me the sweetest email ever expressing their sadness over my loss. They refunded my full shipment amount and asked me to donate the food to a shelter. They have a heart. Incredible business model. If I ever have a pet again we will shop at Chewy.

I never have experienced so much care before with a company! I am a new buyer and when making my purchase I called and spoke to one of their customer service reps, Alexis. She did an amazing job taking care of my order and we spoke about her visiting out of town to my state. I told her some places to visit and a few weeks later I received a thank you card from her! It was so sweet and she even drew a picture of my kitty on there! This company really cares about their employees and customers you can really tell! I'll be lifetime consumer!

My first order came on time and all items ordered were there. Unfortunately UPS must have literally dropped the box on my front porch, because one of my large bags of dog food was busted open. No biggie. I called customer service and they IMMEDIATELY replaced it, and surprisingly enough the new bag arrived the very next day in less than 24 hrs after reporting it to customer service. Customer service was very understanding and polite, and I have nothing but good things to say about my first experience with Chewy.com. My two dogs also give you guys 5 stars or two paws rating lol. I can't believe so many people complaining about delivery cost when it says CLEARLY it's not free unless you spend $50 or more. To be expected of course. People just complain because they're obviously cheapskates and people have nothing better do apparently. Thanks Chewy.com. I don't care who owns your company, you guys rock.

I ordered from Chewy and was told my package would arrive in 2 days. I contacted FedEx to track the package and it was never received. I spoke to three reps who all told me different stories. What happened to my package? I was told it was lost, damaged, on the way. I received so many different answers I don't know what to believe. I asked to speak to supervisor and was hung up on twice. Horrible service!

CHEWY LIES! You do not get free shipping unless you spend over $49. I found this out when I tried to place an order. When challenged, customer service says that they put all qualifiers in their ad. Didn't see it? No? That's because it's listed in the last frame with lettering so small, coloring that blends in, that you have to sit right in front of the TV to see it. This may satisfy a 'legal' requirement, but outright deception is a bad business policy.

Purchased a dog kennel and harness for about $70 on April 13th. My account got a pending for the total amount then an additional pending for $45 which is now $115 being held for a $70 order. Called and was told me they do a hold and after shipping. That is bull crap.

Chewy is no more. It is now PetSmart. Good things always come to an end. The express shipping isn’t as express anymore. I’ve tried to place an order 2 times with no luck. Out of the blue after shopping with Chewy for many years, I’m told to reset my password. I have followed their instructions, with no luck. I can’t reset my password. So I have decided to shop at another business for my pet needs. I quit shopping at PetSmart many years ago, for many reasons. Too expensive and items out of stock. Now they are Chewy... I was disappointed to hear.

We have placed 2 orders with Chewy and I can't tell you how pleased we are with them, and our dog gives his top paw rating as well! We had a size issue on one order, which was our fault, and they immediately took care of replacing it and did so without any issues or problems. The second order I placed I was having some trouble, called customer service and was promptly greeted by a very friendly and knowledgeable gentleman. He fixed everything for me and made me feel like a truly appreciated customer.

I've been a chewy.com customer since before Petsmart bought them. Lately, I've had issues with being charged for items never shipped (auto delivery that was out of stock), double charging on shipments, and today, charged for an order in full although only part shipped and then being charged again for the part that shipped from another warehouse. When I used to work in retail, billing customers prior to shipment was illegal. When I talked to customer service I was told that it should clear itself up within 24 to 48 hours since it was only "pending". No offer to fix it right then, which is what they used to do. Essentially they get to use my money for the next 1 to 2 days while I do not. Very unethical business practices. No other online company that I deal with charges customer for orders that haven't shipped. I'm done with them. Back to Amazon I go. My advice, watch your bank accounts closely when you order with them.

I have tried several different cat foods. My cat, Sam, did not like any of them. He refuses to even try soft cat food. :( He is missing many teeth and his coat is full of flaky skin cells. So I recently ordered Merrick Purrfect Bistro grain free cat food from Chewy. He loves it!!! Very pleased with Chewy and their quick reliable shipments. Thank you!!

I purchased a case of cat food that my cat hated. I was willing to return it and pay for the can I did open. Chewy refunded my money and in return asked that I just donate the food to a worthy cause. NOW THAT IS CUSTOMER SERVICE! Needless to say, they have my business!

I ordered two harnesses for our dogs from Chewy.com. They arrived the very next day but one of the harnesses was too large, so I called customer service to start the return. To my surprise, a real person answered right away, refunded my money, and helped me order the correct size. Macy was great and asked me to donate the harness instead of returning it. Macy and Chewy.com, you made this pet lover's heart smile! I will be donating the extra harness to my local shelter this weekend. Thank you so much!

I decided to give them a try. The pricing is great, the shipping is wonderful but they have literally been out of stock on the dog food 50% of the time. It is not good to keep switching your dog's food, so I had to give up. Sorry Chewy but you struck out big time!

If I could rate Chewy.com a 10 with 10 being the absolute BEST company for your pet needs, I would because I've always had outstanding service from them. Excellent variety, discounted prices, fast & reliable delivery & quality service from a company who truly cares about their customer satisfaction. Their Auto Ship option is awesome, too. Thank you Chewy.com for being my sole provider of food & other products for my precious fur babies. You are THE BEST.

I have been shopping with Chewy for almost a year now, since last September and my cat is a munchkin cat, once I got food (found out she couldn't eat dry and that she is super picky) and wouldn't eat the canned Blue Buffalo I bought her. Got her a very large case of it. First case was dented but they rushed me out a second case. It was fine. They made sure it was double packed. They told me also to donate the other cans that were non-dented and keep the good ones for her. Within a few cans (it also wasn't a variety pack) she was done with it. Go figure, cats right?) Anyway they recently (in the last few days), refunded me for the Blue Buffalo. Since I have changed banking info and debit cards. I called myself to the bank to make sure they would be able to transfer the 35.00 over to the new account.

ALWAYS great experience! Good products, very reasonably priced! Shipping is fast! Returns are easy and hassle free. Told to donate the wrong size headcollar to dog shelter and they will be refunding my money anyways! I will be loyal customer!

When we called customer service because we had to put our 13.5 year old dog to sleep and realized that the next day our order was going to be delivered the women on the phone was very empathetic. She told us to just donate the food to a shelter once it came and they would credit our account for the amount the bag of dog food was. She expressed her condolences which was very sweet after what we had just gone through!

Without any hassle, the Chewy team was happy to send us a differently sized dog crate because we ordered the incorrect size for our puppy. Not only did they refund the original purchase, they asked us to donate the wrong sized crate to a shelter of our choosing! Warm and friendly along the way and it makes such a difference!

I have had nothing but great experiences with Chewy! They have been able to answer questions, help get my pet's prescription, return an item, use a coupon and when my cat didn't like the food I ordered they refunded me part of the cost and told me to donate the food to a shelter! Great customer service.

This was my first time using Chewy.com in years. I had great experiences in the past with them, (including me accidentally buying THE WRONG DOG FOOD, and instead of them charging me for it when I let them know, they told me to "donate it to a local dog shelter," which I did.) Unfortunately, their prices were a bit higher than their competitors. Now that their competitors have raised their rates, I'm back! I ordered food yesterday and literally got it today! I got it in twenty four hours AND on a Saturday! I love this company and will be back!

I have been a customer of Chewy.com for 3 years. Last week, I ordered a small bag of dry dog food and 2 different cases of canned dog food. My total was in the amount of 59.72. My debit card was charged for 59.72, PLUS additional charges of $22.71 AND $28.70. I immediately emailed customer service and sent bank records along with their own invoice which showed the same charges. I receive the following response from Jamie **, Customer service:

I have been waiting for a delivery from Chewy.com for the last 4 days. 2 day delivery is a joke. FedEx's excuse is "It's monitoring winter storms". Right! Interesting that I have received deliveries from UPS, but, it's too dangerous for FedEx drivers. There are no winter storms right now. No reason for FedEx not to deliver as promised. This is not the first time this has happened, but it will be the last. I have decided to end my auto-ship with Chewy and go to AmazonSmile. UPS delivers when they say they will. My puppy will not be at the whim of Petsmart owned Chewy.com.

My dog has to have prescription food because of a health issue, and had a question about it the first time I ordered. Not only was the reply very fast, but it was personal - obviously not an automated email, and even said that they would love to see a picture of my puppy. I sent one over (in a personal-like, non business-y emailing convo) and thought that was the end - nope! Today I received my (second) handwritten thank you card... and a hand-painted canvas of the pic that I had emailed that day. WOW. Needless to say, I will never get my pet products from anyone else. Thank you, Chewy!

We have been ordering up to $150 twice a month from Chewy. At first they were really fast (within their 1-2 day advertised delivery). And now I will be lucky to get my most recent order on the 4th day even though they told me they opened a new distribution center less than 50 miles away. When I called I was told that if you order on a weekend, FedEx will now only ship during the week. Why then should anyone rely on Chewy’s 1-2 delivery advertisement. Maybe I could just not tell my pets to eat for the extra 2 days. If I have to travel out and supplement my food order I might as well get everything for the next 2 weeks. So disappointed in them.

We ordered prescription dog food from this company for 1.5 years. The auto-ship price was the cheapest we could find anywhere. A couple of times I misjudged when I needed the order and the customer service representatives, available at all hours, made sure my dog had food when she needed it without extra charge. However, the most amazing thing was when my dog died, I called about a brand new box of food that had just been delivered. They asked I donate it to a local shelter, credited the cost of the food back, sent the most sincere, beautiful email asking for a picture of my dog so they could celebrate her life with me, and... sent flowers the next week. We received the most support during this difficult time from an online dog food company, but it was so welcome and comforting because it felt very sincere. Please use this company! They are committed to customer service and quality and it shows!

I have been using Chewy.com for over 4 months and it is honestly the BEST company I have ever shopped online with! For example, every order I have paid for has NEVER taken more than two days to arrive. Also, if anything happens to the products, etc. they will replace it for free and or give it to you for free! The customer service at Chewy is truly the best I have used in a long time! I can't say enough good things about this great company! HIGHLY RECOMMEND if you have a pet!

I've ordered every month from Chewy for the last 6 months or so. I've never had any issues with the orders. This time, I had ordered two boxes of cat litter. Unfortunately one of them busted before it got here, and litter went everywhere. I contacted them via chat, and it was a quick and painless process of getting a replacement at no extra charge. Chewy customer service has always been friendly, fun and wonderful to interact with. I love this company. I don't think I can praise them enough.

We've done three orders so far with Chewy. 2 of those orders had to get returned due to damaged shipping. One bottle of Scout pet cleaner broke open in the package. Each time they re-shipped quickly and they even credited our entire order back on the last damaged shipment. I'm not going to dig into Chewy too hard for that since they can't control what happens during shipping. However, this is purely something for convenience. We order dog food, treats and toys and literally everything we order is the same price or cheaper at local stores. That's fine with me actually, because for the exact same price I don't have to go shopping - it gets delivered to my door.

Chewy was such a fantastic website. I mean top notch service, support, and products with the very best prices. Unaware of the PetSmart buy out, I placed an order a couple of days ago and noticed changes. The main one being almost 8 bucks in sales tax!! That alone is enough for me to find another online pet store to shop. The sales tax completely negates any savings I would normally have. I also noticed the short and robotic like responses to customers questions. They used to be so personable and helpful. They are also starting to carry more and more subpar products and the prices are rising. But the REAL reason I'm moving on to another supplier is I know how shady and fake these big corporate retailers are.

This company is affordable, offers a wide variety of pet supplies and has absolutely outstanding customer service (esp. DAISY)! I have really only been with this company for about 4 months but when I've called about my orders the experience has been great with employees, they are very helpful. They went above and beyond what I would ever imagine in a company and painted my four dog’s individual portraits. It was totally unexpected and was sent as a gift in the mail. I will remember this for a lifetime, thank you Chewy!

Since PetSmart acquired Chewy I have seen prices rise about $5.00 on dog food I have been getting from Chewy. I can understand retail brick stores charging more but how does Chewy explain this sudden price increase. Basically there is no reason to purchase from Chewy when PetSmart charges the same. Can’t even save tax. Chewy's customer service is outstanding. I have no complaints.

Original order placed in early March. First order was supposedly damaged - no email. Nothing from the worst delivery service in the world (LaserShip - Southwest Florida). A new order was supposedly sent out. Received 3 different delivery dates with no cat food ever being delivered. Chewy.com says they care about 100% customer satisfaction yet they are responsible for using this horrible delivery service. Stay away from both - Chewy.com and LaserShip.

I mistakenly ordered wrong items. I had a "chat" with Alexandra and she was outstanding. My problem was resolved with 1000% satisfaction. What a great company with exceptional customer service. Thank you so much.

I have been a long time customer of Chewy.com! After the Petsmart take over, Champion Dog Food stop sell their products to Chewy.com. Recently I have noticed the prices have gone up and they now charge sales tax for products shipped to California. The same product I bought today is cheaper if I walked into Petsmart than if I ordered from Chewy.com with their free shipping. Although some items are still priced lower than the pet stores!

I recently placed my first order with Chewy.com and, with the exception of a slight hiccup, the experience was quite smooth. When I called to inquire about my order, someone picked up the phone immediately and was truly nice and friendly. The slight hiccup was that a part of my order didn't arrive but Chewy immediately rectified the situation by sending the items again free of charge. They offer a vast selection of high quality products at fair prices - I'll definitely be purchasing from them again. Thanks, Chewy.com!

Every order is thrown together and the result is a lot of damaged pet food cans. Their idea of packing material is a flat sheet of brown wrapping paper, which does nothing but create more waste. Their product descriptions are mostly just press releases from manufacturers, so pretty empty of facts and full of exaggerations. One egregious case was they're recommending an inexpensive ordinary soft treat as a pill pocket: it does not work, moreover the manufacturer does not mention this usage anywhere. Nevertheless, when contacted Chewy insisted they are right and will not remove the pill pocket claim.

I have had some issues with items being damaged by the delivery drivers for Chewy. Chewy agents went above and beyond to make sure that I was acknowledged and did everything they could to resolve the situation. I am a Chewy customer for life.

I was with Chewy.com for several years -- I watched the website grow and they used to have the lowest prices, no taxes, and fast shipping. However, Chewy has progressively changed for the worst. Prices are not the lowest anymore, they are now charging taxes and even though the website says "Free 1-2 day shipping over $49" that is not always the case! If you place an order on Friday or Saturday you will NOT get your order until Tuesday or Wednesday (that is not 1-2 day shipping -- that is false advertising!). I was tired of being disappointed by Chewy.com, so I switch to AmazonSmile subscribe & save -- the prices are lower than Chewy and they deliver on or before the date you set. An added bonus, AmazonSmile will donate to a foundation of your choice! Good-bye Chewy - hello AmazonSmile.

I want to commend CHEWY on their continuous customer service and community service as well. I had an order that had been delayed by a couple of days likely due to the carrier. I contacted CHEWY because I gotten to a point where I was out of food for my dogs. They accommodated me by sending out a duplicate order no charge... on the spot AND by issuing me a 16.99 credit because I was going to have to go out and buy a small bag for the interim. Holy moly such service!!! As it turned out on the 4th day I was notified by carrier that it would be delivered next day so I let CHEWY know. They stopped part of the new order which was the toys and bones but the food part of the order was left on my porch a couple of days later. I called to ask what to do as I could not pay this month for another large bag. They asked me to donate the food to a local shelter or rescue rather than returning it!!! Incredible right?!! Love me some CHEWY.com!

This is the first time I've ever had an issue with my order being lost, and I must say. The lady I spoke with was wonderful. I had no issues getting it replaced. All in about 5 mins the order was resubmitted and I had no hassle about it whatsoever. It was wonderful.

In a time when customer service seems to be less and less important Chewy goes above and beyond. When call them, instead of getting a complicated menu of selections, they actually answer their phone. When you ask them to change something, they do it on the spot. Exceptional customer service and for the negative reviews about incorrect orders. I just have to say, take some personal responsibility, they cannot read your mind.

I think this company goes way beyond the call of duty when it comes to customer service and deliveries and packaging and choice of products, and everything. They are #1 with a 5 star rating from me and my two dogs! The best, keep it up Chewy.com.

When there is a problem with a sent item one is always worried about resolving it, but Chewy solved it so quickly both my daughter-in-law and I were incredibly impressed. These are companies that should be promoted for their great customer service besides the quality of their products!

Like many other reviews I read, I had an order of $86.66. They put three holds on my debit card totaling $230!!! I have to wait 24 - 48 hours to get that money back. When I contacted customer service, they just kept telling me to wait 24 - 48 hours and then I could get my money back. Oh, ok, great... that really helps me right now when I am trying to go grocery shopping. Thanks. I should not have to wait days to get money back that WAS ALWAYS MINE. I am so disappointed in Chewy - I have been a loyal customer for 1 year and have always loved their customer service. But their new policy is absurd and they are unwilling to understand that taking my money that IS NOT THEIRS, is NOT OK.

This business continues to ship more than 40 or 50 pounds in one box. I am sure other customers have issues, especially our aging population, especially when our requests are ignored… This appears this is something the company does not seem to want to address. I have suggested they work with FedEx or whatever shipping service they have chosen, to develop a better way to protect their customers who are ordering TWO BAGS at one time… And the sooner they do this, the better!

I have two dogs, every month I spend $100 on food (dry and wet). I being using chewy since 2014 you can make the calculations of how much business I had give to CHEWY. Last month I ordered the usual Natural Balance LI bag and just right after I submit my order I found another website that with a big bag of Natural Balance they will send you a complimentary 2 bags of NB treats!!! I paid chewy $75 something while the one with 2 bags of treats was $68 total. I contacted Chewy. I explained them what was going on and they just offered to cancel my order. I'm disappointed of chewy because they can clearly see that I had been ordering from them for YEARS and still I never received a damn toy as a gift or they don't even offer a rewards program.

The overall site is better priced than most places, BUT say if you bought $82.53 worth of items and you had two shipments they take out the full 82.53 in pending status of your bank plus 50.86 for one shipment then another 21.08 for the other shipment so now instead of having a total of $82.53 being in pending status I have $154.47. Not sure how they get away with doing so. The rep just said because they are in ship status and the additional charges will drop in 24 to 48 hours. The only charge that should been taken place is the 82.53 no matter how many shipments they did.

We’ve been on Chewy’s auto ship program for over 6 months and this last bag of dry dog food (Chicken Soup for the Soul - weight control) had worms in it. We have another unopened bag we’re afraid to use now. So gross and unsafe for pets. Tells me their storage facility isn’t trustworthy to be insect free. Gross.

I've been a happy Chewy customer for years. Spent thousands at this site! Today when I placed an order I noticed that they started charging sales tax, which is for me almost 10%... I saved with Chewy before not because their prices are cheaper than at the local store but because they didn't charge sales taxes. Now it makes no sense to me to shop at Chewy, I save nothing! At local store I at least can still use printed coupons and save that way. I most likely won't buy from Chewy anymore and cancel my future Autoship.

I signed up for Chewy on Saturday and I've received my first order so far so good. It seems like I'm saving money by using Chewy and can eliminate going to the pet store for food. I do think they need to switch from FedEx to UPS. I was really shocked when I saw FedEx would be delivering. With UPS orders are more guaranteed to be delivered on time (from previously complaints I read).

I am the Chewy customer for about two years - I am ordering cat food from them and I am on auto-refill. This is far the best way to get what you need for the best price, fast, two-day free shipping, what else would you want? I did have few problems but everything was resolved very fast by their customer service agents so I will be their customer for as long as I have a cat! Excellent retailer.

I was SOOO excited to have my canned dog food (60 cans/month) delivered to my home, FREE -- until I have received the first 2 shipments... mostly dented (some, very badly) cans, and all 60 cans in the same box (so I have to unload them on my front stoop, since I can't lift it!!!). Ughhh. Canceling. Got what I paid for.

Place a RX order for my moist cat food as I have done many times over the last year. On 03/02 I called Chewy to find out where my order is. Chewy assured me it’s on the FedEx truck will be here this evening. At 8:30, I contacted Chewy again to find out where the RX cat food is, I don’t have it and can’t get it at the store. It’s a prescription, then apologized, insisted that FedEx, will be delivering it on Saturday, still within Chewy's 48 hour delivery window. Well it’s now, 03/03, at 5:40 at night! Clearly FedEx is NOT coming. I have been LIED to not once, but, TWICE by Chewy, and I am pissed. Chewy used to have excellent customer service, but they blew this one bad. Looks like we will be looking for a different, better company to do business with.

I'm reviewing this company because I am impressed by their customer service. I've had to contact them by phone twice. First because I'm not very computer savvy and needed to get a prescription to them. They made it so simple. Recently, (mainly because I prefer speaking to a human) they are very friendly, polite and NO robo service. A human answers the phone! The last time, a product (prescription cat food) seemed to be "off". With no questions asked, a new bag was immediately sent to me.

Had an auto-ship set up for special diet Royal Canin - the shipment was scheduled for 3/2; however, the label was only created on 3/2. The item was not to arrive until Tues evening - by then I would be out of food and she can't eat anything but this special diet. They fail to state on their website that they use FedEx Home and then forfeit Monday deliveries.

I bought Two items last week for around 88.00. was told I would get 2 day shipping. After 5 days I received the order. The correct item was sent after four days. I find out it was never shipped but they are sorry. Will never shop here again.

I called Chewy.com because one of my cats had passed, and I wanted to know if I could return the cat food I had ordered for her. The person I talked to was kind enough to credit my account and told me I could donate the food if I wanted to. Today I dropped it off at the adoption center at my local PetSmart. When I returned to my apartment there was a bouquet of flowers. Imagine my surprise when I opened the envelope and saw they had been sent by Chewy in memory of Gypsy. They even remembered her name. I am extremely touched by their thoughtfulness. It was signed by (hard to read the writing) Jelani and the Chewy Family (sorry if I got the name wrong). I am deeply grateful for Chewy's thoughtfulness. It's something I will never forget.

I've been a Chewy customer for almost a year. Any time I've had a delivery, product or service concern, Chewy has stepped up and helped me. Once I ordered a box of cat litter but when it was delivered it was spilled and half empty. They replaced my litter for free. Last November my beagle got really sick. My vet said it was arthritis but it was kidney failure. We had to put him to sleep and had him cremated. I called Chewy, I was so upset but I needed to modify my order because I had one less pet. They went so far as to send me a sympathy card AND FLOWERS! What company does That? Chewy will refund or replace whatever you may have a problem with. The customer service reps are fabulous, caring and really sweet. They use verbiage like furbabies, aarf bark etc. It's very corny but cute. Plus they make it convenient free shipping over 49 bucks. Love Chewy. Recommend them always.

I love this company. I've been using it for over two years and have never had any issues. The products have all been as advertised, the customer service is outstanding, two day quick shipping and the best prices I have found anywhere. I've recommended this company to many other pet owners and they have all had positive experiences.

I order a lot of cat food as a volunteer for a TNR organization and a cat rescue organization. Aside from low prices and speedy delivery which is standard for Chewy, I doubt that there is another online or brick and mortar pet supply company that provides customer service that is as good in every respect. The reps can answer any question you throw at them and they are not only familiar with cat food but with care of cats as well. They will do whatever is needed to see to it that the customer is totally satisfied. You can reach a rep 24/7. Need prescription food? No problem. They will contact your vet. Have an issue with an order? Again, no problem. A quick resolution is guaranteed. In short, you could not do better than Chewy if you own a pet.

I love the fact they credit your account but let you donate the product that is not the right size. I've donated a large carrier & a harness. One was 38.00 and one was 25.00. I've never had a company do that. It also helps shelters.

Every time I reached out to Chewy to ask a question they have provided TOP service! Quick to respond, and not only that, they go above and beyond. When I tried using a coupon that was only meant for 1st time buyers and didn't realize it, they honored the discount anyway. They are personal and I shared that my dog had recently been ill, and they sent a hand signed get well card! My recent autoship included 4 bags of Nutro Crunchy treats and they were mostly broken as they shipped with large bags of dog food. They are sending me out new bags of treats to arrive by Saturday (2 days from now!) and noted to package them separately for my next auto ship. LOVE LOVE LOVE Chewy.com!

My experience with Chewy has been superb! When I couldn't find what I wanted on their site, they asked me to describe what I was looking for, which I did, and they found exactly what I wanted. Products are great and arrive timely and intact. If the wrong item is sent, they promptly send the right one. Service is fantastic and the best of all is that their customer service personnel speak American English which is so much easier to understand. They go above and beyond. Highly recommend.

Chewy.com is the absolute best shopping experience I have ever had. With my first order there was a problem with the shipping and they were magnificent in their response. They went far beyond. Just good customer service. They proved they care about their customers. They truly have the very best customer service and since their prices are the lowest I have found it makes for a great experience all around. I would recommend Chewy.com to anyone who has pets.

My precious dog, Dayton... a Shiba Inu, was diagnosed with crystals in his stomach. I am a regular customer of CHEWY.COM. I have been pretty hysterical waiting for the results... which could have been better. He is required to now eat a special food that CHEWY sells and requires my vet's prescription. I had already ordered two large bags of his regular food and now he cannot eat it. I called CHEWY and told them my story, and asked them if I could exchange the unopened bags for the new food. They not only credited me for the old food, but told me to donate it to a shelter! In addition they took care of interfacing with the vet and doing all of the paperwork necessary for me to make things easier during this stressful time. All I can say is that this is an amazing company - and I cannot say enough about their compassion and customer service. Thank you so much for helping me through this and your generosity CHEWY.COM!!!

I've been a customer of Chewy for about 2 years now, they've always been competitively priced and offer some brands that Petco and PetSmart do not. One such brand being Victor, which is, by far, some of the best dry and wet dog food I have ever found. They have a five star rating with Dogfoodadvisor.com and haven't had a recall ever, if I remember correctly. Chewy.com is the only place I have found this dog food at a very reasonable price. Then I found out they also have the Purina Pro Plan cat food I have my felines on, it's almost TEN dollars cheaper than PetSmart or Petco. So as you can see, Chewy has become almost my 1 stop shop.

I was extremely happy with Chewy's prior to the business being sold to PetSmart. Customer Service was efficient, and the delivery was extraordinary. Sales tax was not added, therefore the price was cheaper. I was willing to overlook the price increase and the sub-par customer service but cannot overlook the horrific FedEx delivery service. Deliveries are delayed no matter what your email states. During the holidays I waited a long time for my cat food but I understood that the delay was due to the holidays. This would not have happened prior to the new transition. My delivery has been delayed again by one day and there is no excuse for that since the shipment has been at FedEx in Roseville for 2 days. No it is not snowing there. This is bad management all around. I hope that customers fight back and stop ordering from Chewy's until management is more sensitive to our pets needs and stop being so money hungry. Prompt delivery is 100% important.

My furry family member is on prescription dog food. I used to order her food thru the Vet's online pharmacy and for quite awhile they were cheaper. Then I get an email that the 27.5 lb bag of her food will be $82.95 and it took about 1 week to arrive. I decided to order her food from Chewy.com and received 20% off my first order and future orders will be $70.95 since I do auto ship. They faxed the Vet's office on Sunday and Monday I called to confirm this did happen. I can't believe my order shipped the same day the Vet approved it and I received it Tuesday. Wow Chewy.com is AWESOME and everyone I have chatted with online in customer care has been absolutely wonderful. I will continue to order thru them until she is no longer with us. She is 15yrs old. :)

My experience with Chewy has been great. From the time I began browsing to the point of purchase was easy, and beyond that. Shipping was fast and free, and when I needed to make a return for an item, they were extremely courteous and offered for me to just keep the item and issued me a refund. Honestly I'm not sure why/how they do that but I can't complain.

The reason I began ordering the Milk-Bone Good Morning Total Wellness Daily Vitamin Dog Treats on Chewy is because stores near me stopped selling the 6oz bottle. My dog loves the product, but I am upset that Chewy had to higher the price. I used to do auto-ship on the product, but stopped when the prices went up. I'm just wondering, did the price go up because stores discontinued the 6oz. bottle? Will there be any coupon opportunities for this product? If so, I would continue purchasing this for my dog, grr.

I recently lost my beloved Newfoundland Katie and had received an order from Chewy only a few weeks prior. I called them to find out if I could return the unused items. I spoke with a lovely man by the name of Maurice, who was as sad as I was once I explained why I was trying to return part of my previous order. Maurice went above and beyond any customer service I have ever experienced and I am truly grateful for his understanding and help. I was given a refund for the items I wanted to return and was asked if I could donate the items I no longer needed to a local animal shelter, which I did.

I'm recently on crutches and cannot get around. We got a $15 off coupon and free shipping. We order dog food because we're running low. Coupon only applies if order is over $50. Guess what, order comes to $49.99, which is $7 more than local Fleet Farm. I say, add a penny, but nope, gotta order something else. We ask rep about 2 day shipping and confirms it should be here by end of day Saturday otherwise we'll let you know. We get email and check FedEx and confirms end of day Saturday. It's Saturday, no dog food, no notice and FedEx site still says label created and no updates. We are out of food, so I will go out in subzero weather, on crutches to keep dog fed. Chewy, you suck. Major FAIL! Don't go here. Costs more and Customer Service fails.

First time purchasing, and I tried it because they sent me a $15 off coupon. Great. I ordered two bags of 24-pound dog food and some treats. They offered half off one bag for my first order. Awesome. Well, the box came with just one bag of 24-pound dog food and the treats. Hmmm. No message about it the other bag shipping separately, I mean, shipping 2 bags would have been over 50 pounds, which I did not expect.

I had a bag of dry cat food delivered with other products. It had a tear in it. Didn't lose a lot, maybe 1/2 cup. I let them know because I thought they might want to just remind the people who pull the orders to watch for rips or tears. The nice lady who took my notice sent a whole new bag to me, even though I told her it wasn't necessary. This company backs up their promises to deliver and more. Prices are fair and usually a less than the stores. Trust them... order what you need.

My experience with Chewy has been amazing. I am currently doing the auto ship method and I love it. I highly recommend this company for all of your pet needs. They delivery quick and reliable shipping and my products never show up damaged. I am highly impressed and will continue to let people know about them.

If you are buying medicine for a dog the delivery date is important. If they told me an accurate delivery date I would have gone with Amazon. I ordered on 2/1 for a 1-2 day delivery. Customer service told me I ordered at 4:15 PM so the 1st doesn't count and FedEx takes off Sunday and Monday so those days don't count either. She could not tell me where the box was in addition.

I love the prices and convenience of home delivery service. Christmas cards and birthday cards are the little things that show Chewy has good customer care but the personal email conversations and quick response from the customer service team is what shows they go the extra mile. I had an order with an item that was out of stock, they took the price off and planned to send the rest of the items as planned so that they wouldnt be delayed with the option to order an alternative product and waive the shipping. I found an alternative product and with their quick response was able to add it to the original auto shipment. They asked me if Id like to send pictures of my fur babies and had some very pleasant and personable correspondence via email. Very happy customer.

Fastest shipping I have ever seen in my life. I ordered and my package was here the very next morning and now my bunny is very happy with his new home playpen. He runs around in circles around his cage. You made me and Mr Brown Stone very happy. Thank you very much.

My wife ordered over $200.00 in foods and supplies on Feb.1, we were lead to believe our order would arrive in 1 to 2 days. I received an email stating my delivery would not arrive until Feb 6. I allowed myself to run out of pet food expecting my order to be here today. I had to drive 20 miles to the local Wal-Mart to pick up food for my dogs and cats. The whole idea of ordering from Chewy was not to have to shop at Wal-Mart. I guess my business was not worth keeping by standing behind their statement on delivery. Too bad my $200 order was a monthly order, every month.

I placed my order around ten last night and to my surprise my order was sitting on my porch at noon, talk about a speedy delivery, I’m impressed. I have had several orders from Chewy and have never had a complaint. Great company to deal with. So happy to have them during this cold spell. Thank you Chewy!

I am going to try and keep this short and sweet. I have nothing but amazing things to say about this company. (: First of all, I was referred by my friend and my mom to join. My friend had two mishaps, and both were her fault. Chewy.com helped her out, and went above and beyond to meet her expectations, and was actually surprised how much the company cared about her being a customer. Secondly, I am pregnant and cannot lift the heavy bags of dog food that we get. With my husband working sometimes 14-16 hour shifts, the last thing he wants to do is come home and go grocery shopping with me. Having the food delivered the day after payday helps us out tremendously!

My wife and I were blessed to have had Chloe for 18 years. After she went to heaven last week we called Chewy.com and spoke to Zach so we would no longer receive cards or notices. He was very kind and sympathetic. Today we received a lovely flower arrangement with a poignant card attached from Zach and the Chewy family. Our hearts are broken but we are so appreciative for Chewy's thoughtfulness and kind words. Thank you to all the caring people that work at Chewy.com. We will recommend your company to all our friends and family.

The prices here are as good, if not slightly cheaper, than Pet Supplies Plus and Walmart. I placed my first order yesterday and amazingly, it arrived today! The best thing is now I don't have to lug around those big bags of dog food from the store to home. I let UPS do that now.

I received a bag of dog food that was damaged when I opened the box. I sent the company an email with a picture of the bag and within 15 minutes of sending the email they had responded to me expressing their apologies and informed me that a new bag was being shipped. They went on to say that if the dog food was still in good condition that they recommended donating the damaged bag to a local rescue and I thought that was so thoughtful and generous of them. Based off of this experience I feel that they truly care about their customers and our fur families.

Chewy is Amazing. I am not one to write reviews but their customer service deserves one. Not only is Chewy fast with their shipping. They are always on time with their Auto ship. This past order I had to provide new card info and accidentally placed my order twice in the process. I clicked the contact button on the app. I didn't receive an automated message; I actually had a person answer. Not only did she answer quickly she helped me promptly.

Chewy had placed me on auto-order for a veterinarian-prescribed food (Royal Canin Hydrolyzed Protein HD dog food) for my two dogs. Chewy sent me continued e-mails up until today, processing scheduled shipment (with option to ship today). Upon calling Chewy to explain I was completely out of food and that I wished a shipment today, Chewy reluctantly acknowledged that they have no product to ship - "for 1 to 2 weeks." This leaves me with no food for the dogs. I am left to source the product on my own. "Jessica" C/S "Supervisor" was of absolutely no help and was oblivious to my concern. She argued with me that this "only an automated message" - despite that it was fundamentally untrue. Shame on Chewy.

customer. I have NEVER had a company address a problem immediately. I had a shipping problem that arrived with broken open package. I took a photo and sent email. The response was within 5 minutes an apology and replacing my order. Chewy has a life customer for all my pet needs. By the way I saved $38.00!

I have been ordering from Chewy.com now for about a year. They have reliable delivery and when there is an issue with a delivery (which is rare) the customer service and problem resolution is top notch. They have a live person answering the phone 24/7. I can't say enough good things about Chewy. It is so convenient to have your pet food, litter, etc. delivered directly to your door!

Ordered easily on app on Friday afternoon, received Mon before Noon! Packaged in heavy boxes, taped well, canned food wrapped w heavy plastic and very heavy box placed on top. Good deal even without autoship discount, which made it super good pricing and free shipping -- saved me an hour time going to store (even though it is nearby) and gas. Wow, couldn't have been better except for estimated delivery date when place order like when you order from Walmart... I was nervous when I didn't see that since first time ordering; and the invoice was not in the second package and product in the second package was not listed on the invoice in the first pkg, but no biggie.

I just received the best customer service from Chewy and literally thought this level of service no longer existed in the world. I have been a customer for a few years now and I have never had a need to call customer service. After a delivery issue, I decided to give them a call and start there. They didn't give me the runaround or excuses by telling me to contact FedEx. They simply fixed my problem and fixed it promptly! I will be a Chewy customer forever.

Chewy.com has by far shown that good customer service is still in play. It's absolutely gratifying to find a company nowadays that still understands what customer service used to be. This is a company that I will do business with forever. Thank you Chewy.com.

Chewy.com is seriously the best. I always order our dog food from them and I usually get it the next day with their 1-2 day guarantee. This time, it showed that it wouldn’t be here for a 3 days because my local warehouse was out of stock. I frantically sent an email because I waited until the last second to place my order (which of course was not my fault! Haha). They respond to each email within minutes and offered to reimburse me for having to buy a bag to hold me over. After sending my receipt, they credited my account right away. Absolutely amazing customer service!!

I wrote a negative review of a product at Chewy. I love them, just not this particular product. It was a product for my 15-yr-old dog that didn't work out well. My dog died that week, which I mentioned in the review. I got an email within a day or 2 of the review from Maria ** stating they were refunding my purchase & asked me to donate or throw away the product and asked for a picture of my dog. I wrote back thanking them & included his picture with a sweet reply from another gentleman. I didn't expect a refund, nor did I ask for one, but I thought this was a really classy way to do business & was also helpful since we had to have our dog cremated that day. It didn't stop there.

Firstly, I ordered Hill’s science diet cat food, dry and wet from them and was so surprised to receive it the next morning. It was amazing! Secondly, the customer service rep that helped me was so darn nice and helpful, it was another great experience. She recommended some probiotics that were just like the ones I buy at the vet, but much lower in price. Thirdly, I received my second shipment in a timely fashion which I had to accelerate because I was running out of dry food. In the fourth place, I had to communicate to Chewy by email that I wanted to put a hold on my next shipment cause I had to go to the vet. I wasn't sure that the food our cat was eating was doing the trick (intestinal problems, weight loss).

My first few orders with Chewy had no problems; however, I recently made a purchase where they shipped the wrong color item, so I emailed and asked for the correct color. They responded within an hour (on a Sunday evening!) and shipped a replacement that night, reassuring me that they had double checked the color this time. Instead of asking for the original shipment back, they suggested I keep it or donate it to a shelter. This is customer service above and beyond what I would expect! Their service is truly hassle free and customer centered - they have gained a lifelong customer!

I was so pleased with the customer service. I called to make sure they would deliver to my door. I live in a second floor apartment and there are no carriers that will deliver to my door. He promised me they would. And they did!!! 3 days later. Quick and easy and saved lots of money on my normal products I buy. Great company.

Everyone expects to receive terrible customer service: it is a new normal that we love to hate. So, when I had to call to try to cancel a shipment that appeared to have already left, I expected to be chided and informed of all the things I *should* have done, and I expected to be told I was too late. None of that happened. I was greeted cheerfully by a young man whose name I was too stressed to remember (I apologize, sir), and in less than five minutes, he let me know he would refund my money, try to stop the package - and if he couldn't, how to have FedEx send it right back. He was efficient, he was non-judgmental, and perhaps most importantly, he was KIND. It matters, people...

I am blown away by the customer service provided by Chewy.com. In today's business market, many businesses are lacking professionalism and customer service, but with Chewy it is just the opposite. Chewy actually does care about their customers and their pets. I had a minor issue and when I contacted Chewy they responded quickly and took care of the issue immediately. Chewy.com has very high standards and great customer service representatives.

It has been 9 days since I placed my first order with Chewy.com and I still do not have my complete order. Four times I have had to call customer service over the past week trying to track my order. This would upset anyone HOWEVER when I call, a live person picks up the phone after at most three rings. They are very pleasant, professional and willing to help. This goes miles with me. As much as FedEx has buffooned the delivery of what I have paid for, Chewy maintains dignity and does not bad mouth FedEx and has made many attempts to right the ship and try to accommodate me in any way they are able.

I had one of the best experiences I've ever had with Chewy's customer service. I contacted them to inquire about returning a crate pan that did not fit my crate. Not only were they incredibly friendly, they told me they would go ahead and refund my account for the pan and I could just take it to a local shelter and donate it. I thought that was amazing! Also, everything I have ever ordered from them arrives very quickly. I definitely recommend using them if you have to order anything for your furry friends!

I have messaged them several times on Facebook for recommendations on dog beds for my dogs, and several other things. They message me back within 5 hours. They even surprised me with 2 hand painted canvases of my pups, which they got their pictures off my Facebook page!!! I love their fast shipping. Great prices. I just love them. I made a public post on my page about the canvases. I tagged Chewy in it, and they responded!!! All of my friends loved it - a large company replying to a regular person's status on their page.

So I spent $300 with them and found they had charged me $560. When I called they said an extra 260 was taken out as a holding charge and I'll get it in a few days. I can't speak for everyone but 560 is a lot of money to put on hold. Just ridiculous. I wish it would've worked out. They seemed nice, but I'll never order from them again.

Chewy.com is an absolute favorite for my doggie shopping. Chewy is reliable, there are not any long hold times, they honor their product and they respond to emails the same day. I have the auto ship and if there is ever a problem, they accept accountability. I also receive my order within 1 to 2 days and representatives are actually polite. I think Chewy Customer Service Reps should train Verizon, AT&T, Sprint and so on...

We have never had a bad experience with Chewy. One time when there was a miscommunication, Chewy couldn't do enough to help us out. Their products are excellent, their prices are low and their customer service people are not just polite, they REALLY listen to what you say and try to help. This company is one that REALLY cares about animals and also their customers. I highly recommend them to everyone! Thanks Chewy!

My order with Chewy has been fraught with the most frustrating customer service I’ve ever had the displeasure of experiencing. My cat recently had a major surgery and requires prescription food to maintain his health. Whenever I see that he’s running low on food, I order that day so that he never runs out. I am new to Chewy and thought I’d give them a try so I called my vet and had them fax over the prescription per the guidelines. Because this food is so important to my cat’s wellbeing, I decided to call Chewy’s customer service in order to confirm whether or not the prescription had been received and more importantly, when I could expect the delivery. I spoke with a representative who told me that he had received the prescription and that the food would be delivered two days later.

FedEx kept not delivering my packages from Chewy. FedEx is useless. Chewy will lose my business because of FedEx. Chewy should give options for UPS. I'll even pay for delivery. It's too bad because Chewy was awesome through all this but I have literally lost my mind dealing with FedEx. Now they lost one of my packages. Ugh! I love you Chewy but I won't come back until you give me options for UPS or even USPS... which would get here faster than FedEx.

Www.chewy.com has done it again!!! I am so impressed with this company. I cannot even begin to say how top notch their customer service is. A week or so ago I left a negative comment about a Sportdog collar and more recently I have been exchanging emails with Sportdog and they were unwilling to resolve my issue BUT this morning chewy.com sent me a random email saying they read my review, fully credited my account for the product and offered any further assistance. Amazing! I very much encourage all of you who don't already use this site to give it a try. In all my years I have never seen a company give such excellent customer service.

During our current snowstorm the propane we ordered 10 days ago has not been delivered. The medicine from the VA that was supposed to come last Thursday (today is Monday) has not been delivered. The order we placed with Chewy three days ago (from Pennsylvania; we're in SC) arrived here at 9 A.M. this morning. Their service is fabulous. I just wish we could get our own food from them.

The companies that KNOW customer service are so very few and far between today, that when you run across one you want to shout it to the rooftops! Chewy.com, a company I have shopped with for a few years now, does not do CS on the cheap like so many. As a result, they cultivate customers-for-life & word-of-mouth recommendations; they understand that loyalty TO your customers = customer loyalty = $$ in the bank. Gee, wonderful & smart to boot! Yeah!

We ordered a bed for our dog, but it turned out to be too big. We contacted the customer service team, and they informed us that we could donate the bed instead of returning it. They asked if we would like to place another order for a different size and we agreed. The transaction was very fast, and they mentioned the difference would be refunded to our card. I would also like to mentioned that we enjoyed the handwritten holiday's card sent every year! Great company!

I had ordered a dog bed that arrived 2 days after ordering. Upon opening it, there was a manufacturer flaw. I emailed Chewy, they promptly let me know they were shipping a new bed and that I could donate the other bed. They asked about my pups... Well, I had to send pictures and short bio's on my dogs, all 3 of which were extremely hard to adopt rescue dogs. Well, imagine my utter surprise when they sent me handpainted 6"x6" canvas portraits of my beloved dogs! They really do care about their customers and their dogs.

When it turned out that my finicky cat decided she didn't like one brand of the 3 (Prescription cat food cases) I'd ordered - the brand she'd loved before - customer service immediately issued a refund and told me to donate the unwanted case to a shelter! And when I realized I received only half of my recent order, I was told I'd be getting 2 additional complete orders at the price of zero! Fantastic customer service!

This company advertised free 1-2 day delivery over $49. I ordered something over $49 on a Thursday afternoon and delivery is going to be the following Tuesday. Now they tell me they don't deliver on Saturday or Sunday!!! No mention of 1-2 BUSINESS days... But even that would have been on a Monday, not Tuesday. Do not plan on their delivery promises. I will never buy from them again.

My 3 year old dog was put on a special diet because he was born with a genetic kidney disease. My vet put him on a prescription food. He ended up passing away after only using 2 cups of the food. We called Chewy up to see if we could refund the food and they said just donate It and they would refund us! I will always use Chewy for that!!

One of my orders was about to get cancelled due to a billing address mishap and I called the number provided on an email. I have to say that was the best customer service I have ever received. He was friendly and more than willing to help and even asked about my dog, and as us pet parents know, we love talking about our pets. He made what would normally be an annoying phone call, no problem at all. I should have my order by tomorrow or latest Saturday which is only two days. I’ve never been happier with customer service before.

I have been getting auto shipments for over a year now, and the service continues to get worse as the price increases. Their service used to be much better before they changed ownership. I cancelled all my auto shipments today and will look elsewhere. It's a shame, because I had recommended Chewy.com to many people.

I lost my baby dachshund Rufus last week, he was 14 yrs old, my most loyal best friend in the world and I still don’t really know how to live without him. I called Chewy because I had just ordered some prescription food a few days prior. I spoke with Chewy's employee Kurtis who was completely amazing! He was beyond understanding & so very helpful! Not only did he go above and beyond with everything I needed help with over the phone. Today I received the most precious gift in the mail and I’m just forever grateful for the kindness I’ve been shown at this time!!! I’m just speechless! What an amazing company!!! Thank you Kurtis & everyone at Chewy!!! I will be a customer again in the future!

I've been ordering from Chewy for about 8 months to a 1 year. Today is my final straw. I order the same stuff. 40 lb bag of dog food and cat litter, give or take on how many and pounds. This order. I needed 25 lb (litter) and it was on sale. Everything came in one box! 65 lbs worth!!! I am a 5'4 lady and in winter storm, trying to haul this box inside! Not fun! Box fine, but in shipping. My bag of dog food was damage and dog food in the box. I am assuming from the cat litter sharp corners. I called Chewy. Lady was very nice overall. But what got me was her first question, "Was the box damage?!" How about my back? Overall dog food replaced. Cat litter should be shipped separate!!!

I ordered a dog carrier and it turned out to be small. So I called to return it and order a bigger one. They told me that I don’t have to return the one I bought but donate it to an animal shelter near me and they will refund me the money. I was amazed by their kindness!! From now on I’ll be ordering everything I need for my dog from them!

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment in November and October, I was charged 17.20 for the same product. On December 28th, my most recent order, the price was raised to 18.50 for the exact same product. They never put the amount charged to your card on any of the shipment information so unless you go into the system and look it up, you will not notice the gradual price increase. The thing that makes me the angriest is I went online to price the very same product I have been getting and they are charging 11.29 for the very same product they just charged me 18.50 for. I canceled my future shipments and will no longer do business with them. They did refund my credit card the 18.50 they charged this month so I did get my money back for December. I have to look my order number up and will send it under separate cover.

FedEx keeps leaving my packages in my front lobby. I live in an apt building. A couple of weeks ago they left the package on my sidewalk. I have made numerous complaints to various Chewy's supervisors. I am getting really disgusted with this. This is not worth all the aggravation!

I wanted to praise and thank Chewy for all their help and support in the orders I have had with them. They have been excellent in handling any concerns I have expressed to them. My pet recently died and I had to cancel future shipments of special prescription foods and other products I used for my cat. They asked if I had any food left over. I told them I would donate what I had left to the Humane Society. They went ahead and gave me credit in my last order of prescriptions food.

Chewy has consistently offered me exceptional customer service, very fast shipping (my order if frequently at my door by the next day--including FREE shipping, and if not the next day it is always at my door within the second day after my order is placed), and great comparable prices to our local pet stores. Chewy staff took the time to write me a Christmas card by hand. They have expressed true care about my satisfaction and are easy, and understanding of circumstances, to talk to if there is ever an issue with your purchase. Their services are so convenient, and impressive. So far, I love Chewy!

I finally gave in and ordered from Chewy as I did not want to be carrying a 22 lbs dog food up a flight of stairs and I was not disappointed at all, the package arrived sooner than expected through FedEx. There was a tiny glitch and they forgot to send in one of the dog treats ordered but as soon as I emailed them, they immediately were apologetic and processed the order for the missed out bag of treat. I have never experienced such great customer service. Chewy has definitely won mine and my fur babies heart. We will always shop from you. You can not go wrong with their service and prices???

I did a test order to see how their service was. Quite good as it turns out. Fast delivery left right outside my door. Being as it was a couple 40lb bags of cat litter, I appreciated not having to lug it in and out of my car. Environmentally speaking, I wish things did not have to be in big boxes - but I know many products would never survive the transport process otherwise... My gripe is about their "bait and switch" television ad, which proudly claims "FREE" shipping. Well - what they don't tell you is, it's free with a minimum purchase of $49. Not totally unreasonable, but c'mon Chewy - be honest in your ads, so folks can compare their actual costs before becoming customers!

I order from Chewy all the time and have never had any problems, but this past week they have truly earned my admiration. I ordered my Dad a pet fountain for his dogs to drink out of, and he didn’t really like it. So he called in to get a return, asked what the process was and the woman refunded my money no questions asked. When he asked how to return the item, she said just donate it to your local shelter! I’ve never been so impressed with a company! Thank you Chewy!

I ordered two items from them on a Tuesday morning. They take the money immediately to process your order. Thursday afternoon I find a small box out on the road by my mailbox; had the dog food arrived they would be forced to deliver in the back by a porch. Clearly it was a partial delivery. No one told me when I ordered that the dog food wouldn’t be delivered! I pull-up my order and it says ‘shipped’?? Now you have to call someone - more time wasted. I call and NOW I’m told it’s on back order - a WEEK! Shouldn’t I have been told that when I ordered? I told the woman on the phone and I quote ‘CANCEL IT - ISSUE A REFUND - I CANNOT WAIT - WHAT LOUSY SERVICE’!!

Wow... so, aside from the next day shipping, great prices and great selection of all things related to pets, Chewy.com has outstanding customer service. Somehow, I had unintentionally added a Serresto collar to my auto-ship. I looked at my bank account expecting a charge for $60 for pet food but instead saw that $119 had been deducted. I wasn't happy. I immediately attempted to modify the order, but it had already shipped.

I ordered a 32 lb bag of prescription dog food but thought I ordered cat food. Which I wanted. I called Chewy to see how much returning this would cost me. I had barely explained my mistake when the representative told me she had already refunded my total order and I could donate the dog food to a shelter. I have never ever received customer service like this. I am now a lifetime customer.

My package said it was delivered to me but I checked and it wasn’t the right area or anything, I called the help line which I didn’t know was 24/7 it’s amazing for that. Anyways I called the man I was talking to helped so much. He said it was returned to the warehouse for what reason we have no clue but he refunded the whole transaction to me and sent out a replacement one. I was very pleased with that and made my whole night. Didn’t know it was going to happen but I will definitely be using Chewy.com again in future purchases. Hopefully the stuff I got for my pup dog works. Thank you again Chewy.com workers for everything. Amazing customer service and all!!! I’d say definitely shop here!

I have been using Chewy.com for some time now. We have used it for our dog. They have accommodated our auto ship schedule and some changes over the years. They have provided handwritten Christmas cards over the years and expressed their appreciation for our continued loyalty. Sadly we have lost our Lily this month. I called and spoke to a wonderful person (Athena) to ensure that our auto ship order was canceled.

I have 2 cats. They are indoor cats, but one likes to venture outside a lot and came home to bless my home with fleas. A coworker's daughter is going to school to become a vet, so I asked her for some recommendations on ridding these pests from my home (the fleas, not the cats). She recommended ** and she was quick to mention ordering from Chewy.com. The tablets came quickly, and they were very inexpensive. I am always a little leery on buying medicines online, but after reading reviews and going with the soon to be vet's recommendation, I decided to give Chewy's a try... I am so glad that I did. I have ordered 2 times from them, and I just received a postcard from a Chewy's employee welcoming me to their platform… In her OWN handwriting! I will definitely use Chewy for any of my kitty cats’ needs. That extra personal touch really did it for me too. Thanks Anitra for the postcard. The ** tablets are working wonders!!

My order was supposed to arrive Wed, but the information on my tracking changed the date of delivery to unknown. I emailed customer service and they immediately sent out a replacement order. Both orders arrived Friday. I contacted customer service again to arrange a pick up of the double order and they said to donate it to a shelter. Westfield Homeless Cat Project is getting $63 worth of Blue Buffalo this Christmas. A few months ago, I was sent a survey on a new brand that I bought and I responded that my cats did not like and I would go back to my original brand. I immediately got an email from Chewy's and they wanted to give me a credit. I said that it was not necessary, as it was great food but my cats just did not like. What kind of company does this? I tell everyone to use Chewy - great company.

Chewy.com recently sent me a handwritten and hand addressed holiday card after I purchased some things for my cats in recent months. They even included my name and what I bought in the card, and that kind of customer appreciation and respect is unheard of in today's world. I'm a customer for life now!

By mistake I ordered prescription dog food instead of the cat food I wanted (the screen on my phone is so small). I called customer service and a real person answered on the first ring! She spoke English without an accent and was very friendly and helpful. She explained the simple refund process and ordered the product I should have in the first place. Later I received a call confirming my Vet had approved and the correct product was shipped. I'll be using Chewy for all my pet supplies in the future. Great company!

Chewy is hands down the best company I have ever ordered from. Not only is their customer service excellent, but they ship within 2 days of ordering and the products are outstanding! They have everything my cats need and have very good prices. One of my cats was allergic to the wet food I was ordering, so when I called to cancel (even though it was already shipped), they refunded my money, didn't ask for me to return the food, and delivered new food the next day. I love love love chewy.com and can't say enough good things about this company!!!

Saved a bundle with first-time customer coupons. Had to request a return because of accidentally putting a couple products on auto-ship. They credited my account for $43 and told me not to return the products but to donate them to an animal shelter! Wow. How many companies do that?!

I finally ordered my rescue pit/Corso a bed - even though he takes over mine, he still needs one of his own. I was torn between ordering him a jumbo or large bed. I ended up getting the large thinking eh he will rarely be in it anyways. I got the bed the next day (they always ship right away and get it the next day or in 2 days) and the bed was too small for my dog. I emailed chewy.com asking how do I go about returning the item.

I always have the best experience with Chewy! Shipping is the fastest ever, customer service the few times I've interacted with them are amazing, the prices are right, I just love Chewy! Highly, highly recommend them wholeheartedly!

I recently placed my very first order through Chewy.com. Having just gone through a major hassle with another retailer to purchase a few things online, I was a bit jaded, frustrated, and wary about what the result of this undertaking would be like. Sure enough, there was an error in the shipment confirmation that was sent to me, where it indicated fewer items were being shipped than I had actually paid for. Normally I wouldn't have been too concerned, but since I had recently lost many hours to recovering missing items from another online order through a different company, I decided that I just needed to get it over with, be proactive, and give their customer service line a call.

I have only had positive experiences with Chewy. The reasons that I will continue to order my pet supplies from them are the following. Delivery is prompt and on time. The prices are comparable to Amazon and even less. They have a wide variety for products and brands. I had a package from Chewy stolen off my porch and they replaced everything the next day and did not charge me.

My dog sadly passed away from kidney disease, while eating Purina's NF Kidney Diet from Chewy.com. All I wanted was to post an honest review about my experience with the food. Weeks later, and several e-mails back and forth, they still won't post my review. They do a great job of pretending to care about your dog, but when you need something from them you get this. I personally won't be back.

I order dog and cat food on 11/29 it showed on truck for a few days, Said I was not home but was here. When I called customer service they were really bad, made excuse after excuse, they finally refunded money. Then they send me a free order as a make up, which I thought was really nice, Then when they realized what they did they called it back again when it was on truck. I emailed the president, of Chewy.com. He never even replied, Funny they say they love animals, I guess just hate people. WOULD NEVER BUY FROM THEM AGAIN, easier just to pick up in local stores.

Not only do you get a deal on your pet food and supplies (they have everything) but they stand behind their shipping. I can’t believe the outstanding service and quick response and resolution to not even a real complaint but more like a heads up for future shipping!

About 8 months ago, a friend of mine raved to me about Chewy.com. Said that she was set up on auto-ship and that her items would automatically arrive each month. She raved about their customer service and how easy it was to change an order from month to month. I have had shipments arrive flawlessly. This month, I clearly received an order that wasn't mine. I have three dogs... And I received 5 cases of Fancy Feast Cat Food. I immediately went online to the Chewy.com site and talked online with a rep (Janny) who quickly re-ordered my pet order AND told me to donate the 5 cases of food to local shelter! I was thrilled at that request and was almost happy that the mistake was made. I give Chewy a 5 paw rating! Customer service is AMAZING and I am thankful not to have to pick up big bags of dog food at the store. Love having it on my doorstep. Highly recommend. #pawtastic.

I wish all companies delivered as promptly as Chewy! Consistently I have received my order within 2 days. If they can do it why can't QVC and HSN just to mention a couple. It is convenient and about $5 less than when I used to purchase it at my vets. I would recommend this site.

I am so extremely satisfied and happy shopping with Chewy that you're going to think this might be a fake review but I promise on my life that it is not!! I literally made an account here just to express and give my praises to Chewy. They run their business with 100% integrity and I will ONLY buy my pet's products from their site as long as I live now. Let me tell you why I'm so happy. I ordered a crate off their site and I realized that I underestimated how much extra room my dog would have in there and it was just too big. I called Chewy to ask what their return policy is and they sent me a whole new crate to my door with FREE 2 day shipping!!! I donated the extra crate to a rescue in need.

One places an order on Friday and the order gets to you by Wednesday. That is 5 days. Not 1 or 2. Chewy goes into this explanation how FedEx does not deliver Saturday or Sunday and they pick up from them only certain days. Which is fine BUT they should not advertise 1 or 2 days.

I would like to take the time to commend Chewy.com for their outstanding customer service. They go above and beyond out of kindness and selflessness. It is with a broken heart, I share the loss of my Catahoula Hound dog this past week. My Missy Mae fought a very hard, sick battle of Megacolon and after 3 surgeries and countless recoveries, medication and pure will to be strong, she no longer suffers. Miss required special dog food that I could only find from Chewy.com. Her gastrointestinal fiber response food was delivered on autoship every month and at the time of her passing on I had an unopened shipped bag that I no longer needed.

I get my cat's prescription food pet and other pet supplies from them. Chewy's customer service is excellent. They are professional and dependable and personable. You will find that their customer service is incredible. I mean, there is nothing like it. I think they understand there is something about pet ownership and they know how to keep us happy. Their customer service is available 24 hours a day. So in the middle of the night, I can call them if I want them to change my orders a certain way. They are always helpful and patient. I hope they never change. Customer service is the key and they know it. I love this company.

I have never felt compelled to find a place to sing a company's praises before, but here I am. I reviewed a product on the Chewy website; it was from a major brand. My pet didnt like the new formulation, so I gave it one star. I get an email the next day from Chewy informing me that they've refunded the cost of the case of food to my account with their apologies. Who does that?? Today, I called to see what happened to my monthly order. FedEx lost it or delivered to the wrong address, but Chewy immediately shipped out a replacement. The service representative was so friendly and pleasant. I'm a customer for life.

Upon opening a can of Weruva cat food I noticed it looked strange and can was dented... I then opened another of the same to check and it was drastically different... this one had mold and was brown. I then went into the case that Chewy sent and there were 6 dented cans. If my cat sitter would have served this and left I probably would have cats that were suffering or would have died from botulism or ptomaine. The person I spoke to was unsympathetic and offered me $11 for the 6 cans. I was shaking and so emotionally upset at what might have happened if I didn't notice or check. This is one of the many times I have gotten dented cans but this was the worst due to the possibility of my cats being fed this unknowingly, by me or the cat sitter.

I recently ordered a cat tree from Chewy.com. It arrived quickly and was sturdy and well made; our cats love it! Imagine my surprise when a second, identical tree arrived the next day. I called them so it could be returned; the lovely customer service person assured me that they did not want it back as it was their mistake, and that I could donate it to a charity or family if I liked. What?!? This company is amazing in regards to its quality products, customer service, price, and charitable giving. I'm a happy customer! I donated the tree to a special needs family with 2 cats who could not have afforded it on their own. Thanks Chewy! Highly recommended!

I called to change my address on a shipment due to a 419 instead of a 149 on my part. The woman named Ashley noticed I lived in Athens and told me she went to college there. We chatted for a quick minute or two about the city and got my problem resolved. Since then I have received 2 postcards from Florida with nice personal messages on it. That mixed with the never ending BOGOs and deals, I will never stop using this company.

I absolutely love this company. Their customer service is amazing and they donate to local charities on a regular basis. I highly recommend Chewy who will now be my preferred method of ordering for my puppies.

Chewy.com is one of the best companies around. Not only do they have a huge selection of products, they are consistent with their amazing service! I'm in the military and every time I move I have to find a pet store that carries my dog's all natural food. It's a tedious task sometimes and even when I do find a store, they don't always have the food I'm looking for in stock. Thankfully I gave Chewy a try and my order arrived two days later. I was impressed! I kept ordering from them and my order arrived two days later - every single time. If you haven't ordered from them yet, do yourself a favor! They're doing business right!

I absolutely LOVE Chewy.com! They have a huge variety of foods, treats, toys and more. I do wish they had vegan puppy food, but I did find another site for that. Chewy.com does have vegan dog food and treats, thank goodness. I am a dog walker and I have purchased many treats from this site for my babies. I stocked up on poop bags, 2700 for $45... can't beat that. My own pups have several Nylabones and other toys from here. I love the 2 day shipping, extremely convenient. Hey Chewy, I LOVE YOU GUYS!!!

About 3 months ago I was placing an order on Chewy.com for my cat. I had to provide a prescription for the food. I called them, the number under their contacts, and a real person answered after about 2 rings. She was able to assist me immediately and I was off the phone within 5 min, received my pets food 2 days later. About a month ago I had to call again, same story, someone answered immediately and was able to help me instantly. Great customer service, highly recommend them.

I am completely obsessed with Chewy.com. They have everything you want and need! I am completely satisfied with their products as well as their outstanding customer service. I accidentally ordered the wrong size cage for my dog and they replaced my product. What I loved most about their exchange policy is that they allowed me to keep my original item and donate it to my local pet shelter. I will continue to order through Chewy.com because they truly are compassionate about pets! ❤️

This Company knows how to treat a customer. No nonsense or Hassles!!! These Guys know how to deliver... and do. I will be doing my pet shopping here and hope others will too. The Best You could expect from any Business!

I just got off the phone with Tiffany a very pleasant & knowledgeable young woman. I ordered a bed for my dog and accidentally ordered a large instead of extra large. I called to place an exchange. Tiffany & Chewy were kind enough to tell me to keep the original item and donate it to my local shelter if I could. I couldn't be happier with not only the service they provide but the compassion they have for other animals in need. Thank you again Tiffany & Chewy.❤

Pet food delivered to your door. How easy is that. No more having to carry to your car and then get in house. They deliver to your porch. Super convenient.

I had the pleasure to chat with an online agent named: Kameron and he was awesome from the get go. My concern was the return policy and wanted to know if I could return my whole order of RC dog and RC cat dry food as well as the Joint soft chews by Sea Mobility, and had no problem with getting my order refunded but the best part was he asked to just donate the rest of the foods to my local shelter. I had to return the products due to my dog and cat allergic to one of the ingredients in the RC foods, totally my fault for not checking the ingredients thoroughly.

I've never experienced such great customer service in my life. We've been using Chewy the past 6 months and we love the service. I ordered some more Canidae for our dogs last week, usually since the food is so heavy and I don't have anywhere to store it I just put the box in our front hall closet. Tonight I opened the box to refill their food and was surprised to see Purina dog food. I called Chewy and they immediately sent out a corrected order of Canidae and gave me a credit for a 15 pound bag since our dogs were almost out of food. The operator told me I could return the bag of Purina or donate it to a shelter. So we'll be dropping it off at Humane Society this weekend. Will definitely stick with the company and recommend it to anyone. We get a discount for auto shipping as well which is a plus. I'll definitely start opening my boxes right away though!

Delivery of food was prompt and convenient. Customer service is off the charts! My beloved dog died and I canceled all future orders with Chewy, Chewy promptly sent an email, I was so moved and greatly appreciate the kind words. Also, I arrived home from a business trip to find the beautiful flowers Chewy sent! I was dreading walking into the house, knowing my dog would not be there to greet me as he has for the past 14 1/2 years. The flower gift from Chewy completed shifted the energy in my heart. Not everyone understands the devastating loss of such a great companion and friend - it really was special and wonderful to receive flowers from Chewy and a lovely email with kind words.

A web based pet store; (also 800 number; always live people available... Speak English in US) great product, great prices; all Google searches, Amazon, etc. lead to Chewy for best price... ALWAYS! Online coupons; mail coupons; I tried to find some issue... Any issue... None. Fabulous!

I put my order in and never received my items. Come to find out that they deleted my order due to their confusion and their lack of knowledge concerning my address. They could not understand that I had a different billing address from my shipping address... Rude rude company! It's been several months and they never did ship my items. Unbelievable!!!

Placed my first order with Chewy.com on one day, it was delivered the next. Problem was, FedEx delivered it to a house down the street. My neighbor had to track me down. I had to go pick up the 50 lb box. I am elderly and so is my neighbor. Not easy for us to carry it down the driveway and lift it into my car. I always have bad experiences with FedEx. I wish Chewy would reconsider who they use for shipping. I see other reviews with bad FedEx experiences. Otherwise, very pleased with Chewy!

Way cheaper than our local store with free delivery with minimum purchase. Order usually gets here in a couple of days and don't have to brave the traffic or stress out that they won't have what I need.

Our experience of Chewy has been nothing but excellent. Easy, user friendly website, Quick delivery of the right products, excellent pricing and responsive and personalized customer service prove this to be a very well run company. We have been using them since their inception and I highly recommend this company for your pet feeding needs. These people really care about their customers.

I actually created an account here just to praise Chewy for its most excellent customer service representatives (and policies). All of the agents whom I've been in contact with have been friendly and positive. I've had a couple issues with Feliway diffusers (since they're prepackaged, obviously a manufacturers issue) that were taken care of literally within minutes. I also purchase most of my kitten and cat food there, and recently added litter and toys to the list. The fantastic customer service combined with a great selection of items and great prices will keep me a loyal Chewy shopper!!!

The problems were resolved and I wlll gladly purchase from them again.

I have only been ordering from Chewy for about a month and have NEVER had a bad experience! Last week I ordered cat litter on a Friday expecting it to arrive on Monday. I mean, FedEx charges extra for Sat deliveries so I wasn't expecting the delivery but as I was in my car leaving on Sat. I see FedEx pull up and when I got home my delivery was in front of my door. I was able to give the cats clean litter right away vs. having to buy some litter until my order would arrive! Today I ordered 2 extra's and CS called me to make sure I was the one placing the order since both orders had the same cat litter on each. I said I didn't mean to order the litter but have no problem accepting it. The CS rep said she would delete it from my order because Chewy.com didn't want me to receive anything I didn't want and immediately fixed my account. I love Chewy.com!

I enjoy shopping at local stores but when it comes to price and experience no one holds a torch to Chewy.com. I absolutely love this company and how they truly care about their customers and pets. I had a cat tree that seemed to be wearing too quickly and I called to ask for their advice and they sent me a new one completely free! And when my dog crate took a week and a half (instead of the stated 2 days) to arrive they refunded my cost and told me to feel free to donate it to a shelter or rescue! The customer service is 24 hours 7 days a week and every single person I have spoken to has been incredibly friendly and I love using their service because I know I will get what I am expecting and what I need.

When I discovered Chewy, it was like being told that the world really is a good place after all. These people really do care about your pets. And the agents who are ALWAYS THERE to help you, they have pets at home too! These are animal lovers who want nothing more than to make your home full of happy healthy pets. I am elderly, disabled with no family at all so this means a lot to me. I am on a fixed budget so when I spent all my money on a case of cat food that my cats couldn't eat Chewy told me give it to a pantry and they sent me new food! I ❤️ Chewy.

Their Customer Service email replies are so quick. I never wait more than an hour for help. They have taken immediate steps to assure little Betty gets the right stuff and on time. Their prices are excellent.