Chewy.com Reviews

Chewy has good prices on medications for my three dogs and the products ship with speed. They have a huge selection of everything I feed or provide to my dogs, including the food that Dog Advisor recommends.

Even when I have to pay shipping, which isn't very often, the time from warehouse to my front door is fantastic. I've used Chewy.com for quite a number of years. Their customer service is great. When one of my cats died, I received a sympathy card. They also sent a birthday card to our current cat!

Excellent products, food, treats, toys, etc. with a large variety to choose from. You can choose to get food, treats, etc. delivered to your house as often as you want or just one time only. You can also change the ship dates of your auto-ship orders or change/add/remove items; very flexible. Their prices are great and their products are top-notch. Chewy is always on point! They have never screwed up an order and I've been ordering from them for years.

I like the selection on foods and all other items to care for your pet. Wide variety to choose from and customer service is prompt. Delivery of your orders items is prompt as well as accurate. I would recommend!

Chewy is great! Good product selection, competitive prices and excellent customer service. Quick shipping. Just a great company all around. Product replacement if damaged or if you receive the wrong product.

I take care of many strays, therefore I was looking for an outdoor litter box. I purchased one from Chewy.com and it was too small. I wrote a review regarding the size, and I received a response within a day stating that they were sorry that my purchase did not meet my expectations, and refunded the money back to my account. I had never experienced such excellent customer service with any other company. Thank you to Chewy.com.

I had an order that got lost and they fixed it and sent me a new one. Best customer service ever. Website is very easy to navigate and set up for reoccurring delivery. I can always find what I’m looking for. Highly recommend.

Chewy is my store of choice! Price wise, they ship-out quickly and even send you and yours and thank you Xmas card. My family loves them. Do not have to leave my home. Order online is so easy, I get exactly what I want. No second or third choices. It is perfect for me and my pet family.

I've never had a problem with anything in my orders and customer service replaced anything if it was broken. Delivery came the next day or the day after and I don't shop anywhere else. The prices are very competitive compared to other pet stores.

I have ** pills on reorder for my dog. This month on the 2nd, they held up my $130.+ for the pills. They never sent them. On the 6th, I called them. Talked to Jessica, she had no idea what was going on. Transferred me to pharmacy. Said they were waiting for approval? My vet called them. Still not heard if they are being shipped today. They never sent me an email text or phone call that there was an Issue. Not a good company to order from. If they do not want to ship pills they need to take the hold off my money. I see other reviews had the same problem.

Chewy.com is by far the best all around pet supply provider than anyone else. Largest selection of foods, healthcare items as well as prescriptions, accessories, bedding...EVERYTHING. Their customer service team is amazing, to say the least. If you have never tried Chewy before, you're truly missing out.

Great customer service but some freshness issues. The products are mostly great and they have super prices, Ie. The Bully Bites are always a hit with my dogs! If you don’t like something they will always make things right.

Honest, helpful. Very pet and family friendly. Fast delivery and free with 70 dollar purchase. Always on time and always correct. Auto delivery is awesome! Their selections are wide and very reasonably priced.

Chewy is one of the best customer services store I've ever dealt with, besides Shark. They have gone out of their way to help me. Delivery is really fast. I buy fish products, toothpaste for dogs, leashes and harnesses too. They are the best!

Chewy.com is a pretty good online pet store. They have a fair amount to choose from. Service is quick...within a few days you get your order. They pack better than most companies, though there is room for improvement. Prices could be better in the subscription section, but still not bad. Competitive with other companies that do the same.

Chewy has everything I have ever needed and more. They are always happy to help me when I call for assistance in ordering. They are fast. Shipments arrive very fast. I live less than a mile from a very good pet food & equipment store, but it is always easier to order from Chewy.com. My previous pet needed special prescription food - I could find what I needed in several different forms.

Prices are great and having a 50 lb bag of food delivered to my door in 2 days cheaper than I could buy it in a store is a win/win. Great clearance items too! You can set up auto ship too, which is one thing less for me to remember...

Chewy has a very large variety of pet food, treats, toys and all of the supplies that you need for your pet. The fact that you can order it all online and have it all delivered to your door is also extremely helpful, especially to someone who, like I am, is disabled and unable to get out much, let alone to the store to lift the large bags of food.

When I had a delivery issue they are quick to remedy it. They also allow you to have your autoship arrive earlier or later via an email reminder that they've packed your order. They also allow for additions, changes, etc.

I have ordered from Chewy for about 4 years. I own two medium sized dogs about 35 pounds. I train my dogs (Irish Terriers) for Agility, Talley and Obedience. I’ve bought crates, food, toys, leashes, treat, chews and puzzles for my dogs from them. I’ve only had one item damaged and they replaced it in a day, and asked me to keep or donate to crate. I didn’t have to mail it back. The zipper broke on a portable dog crate. Another time I received a spray bottle that leaked onto the dog food. They replaced the big bag of food and the spray for me at no cost and no need to return the items. My dog food and chews are discounted because I order them to be auto delivered, and even that is flexible. I can change the auto delivery any time before it is shipped and either change it for immediate delivery or change the delivery date preferences, or cancel.

Wow! Chewy has thousands of pet products from which to choose. I get all my cat's wet food, dry food, litter and toys from Chewy. Prices are better than retail. I always get free delivery which eliminates having to lug heavy boxes of litter home from the store. The best part? Since I live in a rural county and all my local stores are in the city, I only pay state sales tax for delivery, saving almost 3% sales tax on all purchases!

In the past, I knew I could always rely on Chewy to send my cats' food on time and it would be well packaged to prevent damages during transit. Even if there was products that still arrived damaged, they would say to throw it away or donate it and would send replacements out immediately. They even used to send little handwritten postcards and thank you letters addressee to my cats.

Chewy.com has everything my cats need and then some, great deals and the shipping is fast. I submitted a request for some food with a prescription and didn’t have a prescription for it, they contacted my vet for me and the food arrived a short time later. They made it so easy on me.

They try to rush orders out only to neglect common sense. You do not pack 40 lbs of kitty litter with small pet plastic huts, toys, and millet spray. I ended up with cracked pieces and millet meal instead of millet spray. Although they're good about replacements, it just ends up being a waste of time: ordering, getting broken stuff, complaining, waiting for a replacement and the cycle goes on. This has happened to me 3 times now. Cages come cracked or pieces do not fit together like they're supposed to. I'm surprised I didnt have the FBI banging at my door for all of the chinchilla dust that leaked everywhere outside of the shipping box because the bathing dust container got crushed from the kitty litter. As a delivery person, imagine yourself in the midst of a suspicious whitish powder on your hands and clothes from handling a box. You'd most likely freak out not knowing what it could be.

I have been a customer for years. Chewy has great prices, a bazillion products and they deliver orders quickly. Their customer service is fantastic and most importantly they support animal shelters and rescues.

Chewy has a huge selection of food, clothes and treats for many different pets. Also prescription food and medicines as well. I have been dealing with Chewy for more than 16 years. The service is excellent and Chewy has a great customer service.

Chewy has a great selection of supplies with competitive prices and free delivery. They make shopping for daily needed supplies easy and subscriptions make a day and night difference, so I never ran out of the food or medicine I need for my dogs and a cat!

The website was user friendly and shipping and delivery is always prompt. Although they didn't offer a variety of large cat condos and trees, I might consider purchasing one of the selections they do offer.

Any issues always get sorted out immediately. Sometimes things are in sale and are actually cheaper in store. However it’s so easy to have it delivered. Packaged well every time and not experienced any damage.

I couldn't be more impressed with Chewy. I've used their auto ship feature for years and it's so convenient. On just one occasion they accidentally mailed me the wrong flavor of cat food. Their customer service is fantastic. The correct flavor showed up at my house less than 24 hours later. They said I could donate the first shipment to a local animal shelter. My cat of 17 years recently passed away so I canceled my auto ship order and gave his death as the reason for canceling. Less than a week later I came home to a beautiful vase with flowers and a sympathy card on my front porch. This is just the best company!

I’m so upset. I know I canceled my auto-ship but I still got charged 101 something and on top of that the stuff came ruin, it’s all wet and soggy. The box is damaged. I wish I get my money back but that ain’t going to happen. I never had a problem getting my money back from Chewy until now and that was in the order was 3 a bag of dog food that got ruined and a bottle of dog shampoo that leak out everywhere and a dog Matt bed that is all messed up with the dog shampoo and the rain and if you guys want this back.

This is the second time I’ve ordered food from Chewy.com and this is the second time the freshness date on the dog food is about to expire or has already expired. I’m assuming this is why they sell dog food so cheap? I’m very disappointed in this company.

A truly first class company with such heartfelt compassion that we appreciated more than one could ever imagine, let alone one would expect from a company selling any product or service. After hearing of the the loss of our beloved dog on the very day of his sudden and painful passing from a rare and aggressive form of cancer, we received a case of the expensive prescription food we had ordered per our veterinarian, Chewy.com refunded our money without any hesitation. But more surprisingly and importantly was that we received a beautiful bouquet of flowers with a very personal kind note from them the very next day. It brought tears of grateful appreciation from us at a time of grieving.

They provide extremely quick shipping, great prices and if you have any problems or concerns, they are on it immediately! I have never had a bad experience with them ever! 5 stars all the way! I live in an area where we don't have any local pet stores, only a tractor supply or Walmart. Rather than overpay or settle for something other than what I want, I can have anything I need within a couple days right at my doorstep with Free shipping if my order is over $49.00.

I can find any pet products I need and usually don't have to worry about shipping over a certain amount. Prices and selection are better than local pet stores in my area. Overall, I am very satisfied with Chewy.com.

Chewy.com has a wide variety of products, some I’ve never seen in pet stores. The products I have purchased are good quality and relatively comparable in price. If you store up and make a bigger purchase the better with free shipping. The shipping is fast and well packed. Overall good company with friendly people!

Chewy.com is very easy and simple to use. No issues at check out and no waiting on line. To be able to access everything online is the best experience anyone can have. I love the variety that is offered to buyers.

I bought my cat and dog several toys from Chewy's website and they loved it. I bought a banana catnap toy and I've never seen her more happy. She loved it so much. And then I bought my dog a few balls and this red one has a squeaker and it's his favorite toy now and it was only $3.

Chewy is fantastic! Always willing to refund without the hassle of returning the item. Which allows for you to donate it instead of it going to waste. They also commissioned a hand painted portrait of my dog and sent it to me as a surprise. What company does that nowadays?

Chewy has some of the best prices for endless goods for all of my pets, ship super quick always with free shipping if the minimum is met, although that could be lower. The customer service is always very friendly and accommodating without delay.

I love Chewy.com I have had nothing but pleasure. Only issue in 2 years was at Christmas time. I called 3 times to ensure my gift would have zero snafus. Well from start to finish it was a disaster! They fixed the issue which caused me to have to drive the heavy box to the FedEx drop off due to Fedex never showed up. It did leave a sour taste in my mouth. Although I won’t give up 2 years of excellent service for one or two in my case poorly informed or trained employees.

I am writing this review because I do not want other people to experience the same thing I have over the past week. I placed a rather large order from Chewy.com for $133.89. But, since one of my items had to be shipped from another warehouse I was charged $125.24 & 8.65 separately. Those two charges ($125.24 & $8.65) were authorized on my debit card. But the $133.89 is still a pending charge on my debit card and it has been for 7 DAYS now. Pending charges still don't allow you to access your funds, so I have been out an additional $133.89 since I placed my order at Chewy.com.

When you have an issue or a question, you can call a service representative and get expert help and advice. Orders are delivered quickly and the prices are reasonable. My pet needed a change in prescription diet. I still had two cases of his previous canned food left. They told me to donate it to the humane society rather than returning it to Chewy, and they gave me a full credit. It's great dealing with a company like that.

I have been using Chewy.com for over 2 yrs now. I have auto ship for my pets prescription food and probiotics monthly. I also love their selection of toys and quality foods such as Nature's Logic. They have the best prices too, excellent customer service - more so than any place in comparison. Some items ship fast like 2 days and others can be 3-4days. I have the app so easy and user friendly.

I have found every aspect of Chewy.com outstanding. They are prompt and any issue I have had has been handled professionally. Service is excellent and quick. They have gone above and beyond to be personal and caring.

I love Chewy. It’s so easy to order online then have it delivered and even better to have repeat delivery with easy “order now” or “delay order” options. Customer service is amazing. Products are good quality and arrive quickly. Highly recommend.

I have used Chewy for food, treats, beds and other pet products. The prices are excellent, selection broad and delivery prompt. It has been great to use their automatic shipments for repeat orders. When an item was out of stock, customer service was very helpful in keeping me updated as to availability and suggesting a substitute. Great Resource.

Chewy.com has a wide variety of products at great prices plus they always have very good sales. The shipping of 1-2 days is awesome, usually in 1 day they deliver. Customer service department they are always able to help you in the most courteous and professional and knowledgeable ways. Excellent team and excellent “pet store”.

I love shopping at Chewy.com. The prices and selection are great and customer service is fantastic. I highly recommend this website to all pet owners. I have been using this website for many years to buy food and litter for my cat.

I know many order pet food from Chewy. I’m not ready to take that step yet for my dog since he has allergies and can have issues with different brands. I do however have an almost 22 year old cat that has dementia at certain times. I was in dire need of potty training pads. I needed the larger ones and ones that are absorbent. I’ve tried a few local and through Amazon. I need good quality in bulk for an affordable price. After all. I’m not training and soon to be done with these. I’m using these daily for the remainder of my cat’s life.

Very convenient shopping and help with my needs. I was able to find everything I needed for my puppy from toys to bowls to food. The best part is the price is very reasonable. It has been a great experience overall.

Chewy is a wonderful online pet store, they have a large selection of products and food, so many brands with great prices and long expiration dates. Their sales are amazing they are much better than what you find at the pet store. Treats galore for my dog. With their free delivery I get my scheduled dog food delivered every 12 weeks to my front step like clockwork. Any problems with an order their customer service team will bend backwards to satisfy you. I will shop nowhere but Chewy.com.

I have been purchasing food, treats, and other pet supplies. I enjoy having auto-ship each time I need food and snack. I appreciate how fast the orders arrive. I like the customer feedback. I like surfing around the site..Will continue to shop at Chewy.

This pet company is reliable. You get your pet's food delivered on time and if there's a question, customer service is always courteous, very helpful. My friends and I are very satisfied with their home delivery system and easy to navigate website.

Chewy has a large selection of pet products that are competitively priced. My orders are delivered within a day or two at the latest of order. I would highly recommend Chewy for all of your pets' needs.

I LOVE Chewy.com. My cat had to have a prescription-only cat food due to a thyroid issue. Chewy had a good price, and shipped it so that I received it the very next day. My cat passed away a year or so later, and the staff at Chewy.com sent a very sweet and thoughtful sympathy note. I have also been very impressed with the customer service. I once ordered the wrong food for the family cockatiel; the customer service rep replaced it with the correct item at no extra charge, and suggested that I donate the item that I had mistakenly ordered to a local shelter. This company shows great compassion -- they clearly love animals, and they treat us humans awfully well too.

My dog was having some skin issues so I was looking to change food. I read the reviews and ordered it based on reviews. It happened to be on a Bogo sale item so I had 100 lbs of feed. My dog hated it, would not eat it at all. I called Chewy, told them my issue. Offered to send it back. I thought at most I would get a credit for the unopened bag of dog food which would mostly get absorbed by shipping it back. To my surprise, they told me to donate it all and credited me for the whole order. I was so shocked. I appreciated it, you just don't get that type of service anymore.

The only issue we have ever had with Chewy is that sometimes they are out of products that run on our autoship BUT they always make it right! Either by shipping the product when they get it in stock with free shipping or just refunding that part of the order.

I buy a LOT of cat food - my Chewy orders are over $100 each week and I've been buying from them for a few years now so I wanted to leave a general review (not product specific) and alert people to their excellent customer service. I have auto-ship for myself and my elderly neighbor across the street (2 separate auto-ships set up which is nice) and about a year ago we were having issues with damaged shipments. All it took every time was a call to Chewy customer service and the problem was fixed. They would send out replacement cases for the damaged packages with no hassle at all. I would have gladly sent a picture to prove what I was referring to but they never asked. That problem seems to be handled as we have not received any damaged in quite some time.

I started shopping at Chewy.com so I could refill my dog prescription. It was delivered fast and the price was half of what I originally paid. I’ve also purchased top of the line dog foods and treats. They have better prices than I can get at a pet store in my area. I also noticed for someone who can not afford the most expensive dog foods they also offer less expensive choices. If you want to automatically buy food you can get it at a cheaper price. I'm very happy and have told a few people already. Why carry heavy bags of dog food or kitty liter when you can have it delivered fast to your front door.

I decided to check out Chewy since I've heard so much about them. I compared the prices to Wal-Mart, where I normally shop for all my pet food & supplies, & I was pleased to see that Chewy had the same products at the same low prices. Plus free/fast shipping! I received my order in 2 days. Shopping online is a time saver for me. It was nice to have it all delivered, not having to carry heavy bags of food & litter to & from the car.

Chewy carries more than most pet stores, they are quick and usually ship same day. I have never had an order wrong or lost in shipment, they also provide tracking for your orders. I have also signed up for auto ship which is free shipping over $49.99 and give you a discount as well.

My pup and I LOVE Chewy! He goes crazy with excitement whenever a Chewy box arrives at our door. I love the fast hassle free shipping because I can't physically carry big bags of dog food up the stairs to my apartment. Chewy has competitive prices, daily deals, and a great selection of anything you might need for your pet. Food, toys, medicine, training and cleaning supplies; they have it all. There are a few very specific products I need for my dog (he's a service dog in training) that Chewy doesn't carry, or that I've been able to find cheaper from other stores, but almost everything he owns came from Chewy.

The deals we have found for cat treats, dog toys, and other items have been phenomenal. And Petsmart price matches! We have saved a lot of money. The site is easy to navigate, and they have quick customer service support.

They have fast shipping. They have a wide variety of food including prescription food at great prices. They even call your vet and do all the work for you and get it to your home delivered within two days.

When my dog passed Chewy not only refunded my order but told me to donate the food to a local shelter. Two days later they had a bouquet of flowers delivered to my door with a Sorry For Your Loss card. Absolutely the best customer service I have experienced from a company in the last 20 years!

I love the convenience of shopping from my home and not having to carry around 25# bags of food and variety of treats and bones. It's fast and well packaged. Delivery is especially so convenient prompt. I will be purchasing more through Chewy in the near future.

I have used Chewy.com on several occasions. Each and every time I have found it incredibly easy and convenient to use the website, and the products always come in a timely manner with everything there. I would totally recommend anyone who is on a budget or short on time that you use Chewy.com for all your pets needs!

Free shipping, automatic regular shipping of food always delivered on time and without issue since we started using them in 2016. The few times I have needed to talk to customer service (both times due to my needing to make a last minute change), they have been great. Now we only go to pet store because our dogs enjoy the outing and they support our rescue with adoption days.

I love the selection of products. My household has five different types of animals and they carry supplies for all. The prices are very comfortable and delivery just makes it even better. Friendly customer service is available for any questions and has even helped me find books on carry for babies.

We had a problem with our pup eating and asked Chewy for recommendations, Three different customer service reps sent us emails with suggestions and follow-ups. Their suggestions worked great and she took right off. Reasonable prices, outstanding shipping and wonderful customer service. That's a trifecta you can't beat!

Chewy adds new products for animals that Amazon discontinued last year. The customer services people listen to what you need for your pet and try to get the product in for you. They a vast array of items in their warehouse and delivery is 2 day.

Communication has been difficult in getting the special product required by our veterinarians. There were great stumbles in getting all the ducks in a row. It was finally solved but with great difficulty.

They have everything I need for my 2 cats, from glucosamine capsules for my older arthritic male to pet fountain and cat tree and toys for my younger one. Their prices are very good for the most part and delivery is fast and accurate. I am very pleased with their customer service when something rarely goes wrong. Lately, however, I have been finding significantly lower prices elsewhere for Blue Mountain dry food, leading me to discontinue autoship.

Chewy's customer service goes above and beyond. Would give them a 10 on this if I could. Orders usually arrive at your door in 1-2 days. Easy to work with customer service. They even send Christmas cards and personalized notes. Feels like family...

Wish there were shipping fee reduction lower than $89. Other sites offer better shipping rates that arrive a lot faster. But the boxes are sturdy and everything arrives in perfect condition. I like to use this store because of the customer service.

I placed a rather large order I do every month, for my animals. I have no issue with ordering dry goods. If the order is placed by 9am it arrives at my door next day. Different story with the pharmacy, My dog is diabetic so he is on insulin. I thought I would try to order from Chewy. After 4 days the insulin is still stating "preparing for shipment". So I contact customer service and they tell me it was approved by my Vet clinic. It should ship out in the next couple of days, I told them that was acceptable, and "I will call you back." I call my Vet clinic and ask them when did they approved the script with chewy, they told me the 4 days ago. I call chewy back and explain again with the exception of what my Vet Clinic told me, now she tells me that the vet clinic approved it today and it will ship now in the next 3 days. Which would be a Sunday at the latest, so who is lying. My Vet Clinic or Chewy?

I accidentally had an auto ship sent out too soon. It was for Nexgard thus was sent thru the pharmacy. I tried on two different occasions to return this auto ship and both times was told by customer service that they would be emailing me a return label. It has been about two months now but not surprisingly they have been able to send my other auto ships. Going to give 1-800 Pet Meds a try.

Chewy.com offers the lowest prices, free shipping, delivery directly to your door, easy auto ship of essentials, and human customer service. It saves time and money allowing pet owners to spend more time with their pets.

They ship very quickly, which helps when a pet regains her appetite and out-eats her scheduled shipment. They responded quickly to her new needs. Their prices are fair and the website is easy to use.

Always go here for discounted dog food. Chewy has excellent options, same as I would find in a store if not better, and quick easy shipping makes it much easier than carrying food around. The prices seem to always be comparable if not cheaper than local pet stores and even Amazon.

Chewy.com has everything I need for my pet at great prices. Delivery is fast and I’ve never had any issues with my orders. My only pet peeve is that they have a minimum spend for free shipping but this is most places.

Good prices, great customer service when mistakes are made. Only problem is shipping cost since I have a small dog and don't buy enough at once to meet the minimum for free shipping.

This is an amazing company with amazing employees. The best part is the heavy stuff is delivered to your door. No more dragging big bags of food in and out of the car. They are eager to help if you have a question and they work hard to fix any issues you have. When a bag of food arrived damaged, I sent in a few pictures and they immediately replaced the entire order. And .. the the most touching thing... I called once to cancel a medication order because my beloved collie had passed. The next day, the most beautiful flowers and the sweetest card arrived at my home. They have my loyalty for life! Oh, and they have a huge selection of food, treats and toys and I really like that you can read reviews.

They have great sales and ease of use is above par. We left our dogs with my grandmother after a recent move (the housing we were forced to use didn't allow dogs). Since she's over a thousand miles away, the fact that there's a monthly subscription that automatically assures that our animals will have food is great. We have 3 kids so not having to worry about pet food is wonderful considering the day to day stresses of a large family. Never had an issue with late delivery or questionable sales tactics. Grateful for the service provided.

Top notch customer service who is empowered to make customer friendly decisions as they realize THAT keeps customers coming back. "Dog bed didn’t work out? That’s OK. We’ll give your money back if you can’t find another AND please give the dog bed that didn’t work out to a shelter!" Just one example of excellent and empowered front line customer service.

EXCEPTIONAL customer service. I bought a brush for my dog that got great reviews, but it didn't work for either of my pups. It was essentially a $15 waste of money. I posted a review to warn others with medium hair dogs that it wouldn't be a good choice, but I didn't return the brush thinking it wasn't worth the hassle and loss of shipping costs. But to my surprise, unsolicited, Chewy Customer Service sent me an email saying they'd read the review and they were refunding the brush - no need to send it back. In addition, they spent the time to look up a couple of alternatives that might work better based on my comments. I'm sold. I'll happily shop at Chewy.com from now on.

Just started using Chewy.com and had a great deal with a coupon. Then I was hooked. I received my rat food which had a little hole in the bag.. They sent a whole new bag of food for free. Also had one of my boxes opened sent cat food and rat litter for free. Then my rat died. They refunded bedding money, sent lovely emails and just today I received a card and roses. Love my chewy.

Chewy is biased towards dogs and their target audience is dog owners. They don’t tailor their email responses to their audience. They assume everyone is a dog owner/lover, using boilerplate language like “give us a bark if you need anything else” and “have a tail wagging great day” even if you contact them regarding a cat product.

I bought 53 dollars worth of stuff and they took out over 100 dollars and said it was a just in case. WTF. What just in case we didn’t notice. Y’all are crooks and if that was all I had in my bank account I would of been screwed. I have a family, bills and other stuff. I will never use Chewy again ever for nothing!!!!

First let me say for several years I thought Chewy.com set the bar on pricing and Customer Service. Perhaps the sale to PetSmart initiated changes. Perhaps Chewy.com believes Customers will stay for price only. Chewy.com only can answer why service and support has declined.

I am a young adult, therefore it is rare I go to companies for specific customer service, rather just to get something. It's pleasant when I receive good customer service but for the most part if I need something it doesn't matter how I get it. I am the proud owner of my very first dog (by myself, the other dogs were family dogs) and I was nervous about giving her everything she deserves. My parents have always raved about getting stuff online at Chewy, but I genuinely despise ordering/shopping online for anything because I can't see it or touch it before purchasing and it takes so long to get to me - I have a thing for instant gratification. My doberman pinscher rottweiler has a very sensitive digestive system so I needed to order special food for her, so I went to chewy's website so I could get a discount on autoship. After creating a portal I put in all of my girl's info like birthdate and even a picture of her.

Been happy with them for about a year now. I received expired treats (I didn't alert them), but that is literally the only issue. I thought I was going to hate automatic shipping but they have it set up super customer friendly/customizable.

I've been ordering my dog's Rx dogfood from Chewy.com since 8/2019. Every two weeks my order is over $80.00. The food is packaged in cans and over half of the cans are severely dented. If the food was bad I would know when I opened it, but I shouldn't have to worry about it for the price I pay. Ridiculous. Going back to my vet (where the cans aren't dented) for dog food.

Chewy has been a very reliable for me. They have been very understanding and always kept me happy dealing with them. Their customer service people have been outstanding. Would recommend anybody to use them.

I am a new customer to Chewy.com and this is how they treated me; I bought from them a case of vet prescription food for my sick 18yo cat. I’ve been trying to keep him alive so the vets could figure out what was wrong with him. He went from 27lbs to 8lbs in just a few years. No diet change. Hungry as ever, just was losing weight. Blood tests showed normal. With my first Chewy order, they sent me an email wanting to know all about my two cats. No i letters. Just caring emails from the employees. Then I had to return one order because I thought the cans would be smaller. They refunded me the cost of the food and instead of returning it, they suggested I could donate it to a shelter. Nice. But back to my sick cat and how Chewy turned everything around for me..

Our dog, Joe, was diagnosed with kidney failure a few months ago. The vet prescribed a very expensive dog food. It didn’t take me long to figure out Chewy.com was the cheapest place to get this food. Three months later, Joe quit eating it... And two weeks later quit eating all food, and we had to have him put down. I had just received a shipment of the food, so I inquired about sending it back. When asked the reason, I told them our dog had passed. Five days later, I received a beautiful bouquet of flowers from Chewy.com. What a caring, customer oriented company. When we get our next dog, they have won my loyalty! Thank you Chewy.com for caring!

The Mega egg was too big for my Beagle. Called CHEWY. They refunded my money and when asked where to send dog toy was told to donate to a local shelter. Best company I have ever dealt with, they have my business from now on.

A customer service representative just called me from Chewy.com. She thought that it was odd that I had purchased two 15 lbs. bags of dog food on consecutive days. It turns out that I had set my dog's food to "autoship" every four weeks, which was set to ship today. I had forgotten that, and ordered a bag yesterday. When Chewy.com saw that I ordered two bags, my order was flagged so they called to make sure I wanted both bags. I don't want both bags right now and they refunded my money. FANTASTIC SERVICE. Every interaction I have had with Chewy.com has been positive. They even sent me a Christmas card! Thanks for being GREAT and always going above and beyond, Chewy.com. :)

We had been purchasing some items from Chewy.com for quite a while now for our special needs dog. They have always been super friendly over the phone if I ever needed to call them for anything. Sadly, our dog Skippy recently passed away. I called them to cancel our autoship and ask how we could return unused items. The customer service representative Erica told me not to worry about returning anything - just donate to a local animal shelter and she would gladly refund our money! Additionally, she really took her time speaking with me and offering condolences. I received an e-mail notification 2 days after the call that our money was refunded then today I received a bouquet of flowers from them! I am blown away. I will definitely be a forever customer of Chewy.com!!

Great alternative to brick and mortar shops. I've used Chewy.com for years now. No longer do I have to lug supplies home. They have everything my family needs even prescription foods. There is now better packaging for the cat litter and no more litter mess outside my front door. I do hope Chewy learns to package the food better though. I had to call about a crushed package and quickly got a replacement. Thank You! If the food had been packaged better I would not have had to call. Any air spaces in the box of 20 pounds of cat food will get crushed by the well packaged 42 lb box of cat litter if it is place on top of the the cat food.

I spent 30 minutes placing an order with Chewy.com, last night; and then by chance this morning, I see that they cancelled my order. When I phoned to ask them why, they said my order looked like fraud! I asked why they didn't phone me, instead of canceling the order... (I don't look closely, at my 100+ emails I receive daily, so I was really lucky to see the cancellation.)

Chewy.com charged my card for $92.01 which was not my purchase. See Below. Transaction details Close transaction details. Sale $92.01. Transaction date Jan 14, 2020. Posted date Jan 15, 2020. Merchant info CHEWY.COM. Description CHEWY.COM. Method Online, mail or phone. Card number (...**). Category Shopping.

My cat is on a prescription food, but I just realized the brand Royal Canin has crap ingredients and charges $72 a baggie it. I wanted to change the brand to Hills same prescription more expensive and better ingredients and was denied. And I was told I need a new script. I explained there is no reason for the script to be changed. It’s the brand. I want better ingredients for my cat. Chris the supervisor was so rude and didn’t seem to give a care about my reasons or my situation. Which is my Vet is ill with cancer and can not write a new script 'cause he has closed his practice that I would have to find a new vet in order to get the script so my cat can eat. I said, "Then maybe I should close my account." He said, "Go ahead. No problem. Bye," and hung up.

Just want to say that Chewy.com is the most excellent company I’ve dealt with, and I’ve used their products and services for years!! If there’s ANY issue with ANYTHING they fix it IMMEDIATELY!! I just called them two days ago to tell them I’d received a case of my three cats’ favorite canned food but every single can was dented. Before I was even done with my sentence my customer service rep was telling me she’d send me out a replacement case right away & I received it the next day NO CHARGE. They’re just THAT good to their customers!!! I will never use another company for pet supplies!! I always have received their packages within one to two days after ordering. God bless Chewy.com!!!

FDA release the top 10 dog foods that lead to heart disease/issues and Chewy does nothing but constantly promote Blue Buffalo. Nice to know that this company has your dog's best interest in mind when recommending dog food. I will keep telling people about this until they stop buying from you or your website stops promoting Blue Buffalo.

I ordered a heated cat house for my feral cat, the original order was placed on Jan 7 to be delivered on Jan 9. When it didn’t come and there was no updated information on FedEx website I called they said I had to wait 6! days. So I waited 6 days and called back for a replacement. Well that went out on Jan 13 to be delivered Jan 15. Well received a email saying my address was wrong, no it’s the correct address so verified that and they said it would be delivered the next day Jan 16. Well it couldn’t get on that truck so now I’m still waiting for my package.

I received a total of three auto ships from Chewy.com and quickly learned how they make money. They increase the prices of your auto ship items immediately before shipping, without any notification, and charge you more than what them items were when placed in your cart. I checked prices and updated a day before shipping and was still charged more. The day my items arrived, the prices returned to the lower price they were prior to my shipment. Customer service no help and simply says their price fluctuates.

Extremely pleased with Chewy.com. They provide prescription food and medication for one of my cats at great savings. They have the GI & joint supplements I prefer for my oldest cat, along with a healthier choice of snacks. They also have the fastest delivery of any online business I order from.

I set up an account online and called my bank three times when Chewy order couldn't be processed. Then I called chewy. Seems like chewy doesn't want new customers. The customer service person insisted it was my fault the order couldn't be processed even though I checked and rechecked and called and called my bank and chewy to try to buy product from you all. Wow, will write reviews for a while just because chewy online sucks big time. If chewy is trying to compete with other online stores, you're way far at the back of the pack.

In early December, 2019 we order a prescription for our dog, Stella, who had lost her appetite because of kidney failure. We couldn't accept this possibility and ordered a stimulant prescription from Chewy to enhance her appetite. We never did used the stimulant as Stella became worst before we could use the medicine. We made the decision to have her put down. After Stella passed I called Chewy and asked if I could refund the medicine since I hadn't open it. No problem. The agent said that I would have a refund in 5-7 business days and I could donate the medicine to the local vet. We received the refund.

Chewy.com has earned a forever customer in me. I am afraid that I cannot explain well enough the customer service experience I had with George, when I opened a chat with him to ask about the shelf life of Iam's Large Breed dog food. You see, I have two large breed dogs... an 8 year old great dane named Max, and a 6 year old American bully, Lexi. I have been, for years, subscribed to Chewy.com's auto-ship program, and every four weeks have two of their 30-40lb bags shipped. They come in, we dump them into the easy scooping bins. Two bags last about a month for both dogs. Usually.

My dog was on prescription dog food for a kidney problem. Suddenly last week he passed away. Struggling through my grief, CHEWY representative delivered a beautiful bouquet of flowers expressing their sympathy for my loss. I was so touched by their kindness. Remarkable in today's business environment that a company cares that much about their customers (myself and my pet). I had great a experience with CHEWY in using their prescription dog food delivery service. Now my admiration for their company and their commitment to the pets they ultimately serve I cannot put into words.

I have no other words besides THE BEST- WONDERFUL COMPANY. From easy website and auto ships that you can easily manage, change, delay and always with a warning before shipping - to calling your vet to send your dogs prescription to them (how annoying is that and they do it for you!!?!). Great prices and the best customer service that I have ever seen. They sent me an personal email when my dog passed and also flowers to my home. How can someone not consider this company? I’m spreading the word about Chewy while I’m not ready to have another pet. I haven’t seen a company like them here in USA before. Bidu was also thankful for all the boxes he got when he was here. Thank you from all of us!!! We really appreciate it.

My auto shipment was due, unfortunately my little love had passed away, so canceled the shipment. Quite out of the blue, I received the most beautiful bouquet of flowers with a message that read, " We are so sorry to hear of the loss of Millie, and our hearts go out to you. We know this time is tough, we're here if you need anything". Love Emily of Chewy.com. My heart is overcome with emotion that a company would think to do something so very thoughtful and kind. I shed a few tears explaining to the delivery man who they were from, as I was so very, very, surprised to receive flowers. What a wonderful company.

Chewys autoship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I hadn’t received it by the 13th, I decided to give them a call. They informed me that an item I had ordered was on backorder and that they were holding the entire order until all items were available. I informed him that you need to let someone know by email as I was about to fun out of food. He then offered to send the order immediately but without honoring the sale price from my original order. This place is a joke and I will never order from them again! Be careful if you auto ship as you may not receive your items when you are expecting them.

We order a collar from Chewy and we were very happy with it so we wanted to order another one. We thought we had order the same one again but had actually order a different one that we were not as excited about. I logged on to their chat function to see what we could do about exchanging it. They issued us a refund, set up the order for the correct collar, waived the shipping for the new collar and told us to donate the collar we weren't as happy with. Absolutely amazing and fantastic customer service. I would recommend them to anyone who is looking for supplies for their pets.

I have used Chewy.com for autoshipment for a few months now. I get cat food in cans, dry food, cat litter and cat toys and beds. The last 2 shipments all the cans come dinged up and bend. It seems like my cats don't like the food from those cans. Maybe air came in the can and spoiled it? One time the box was damaged after it was picked up by FedEx and they notified me to call chewy and replace shipment. Out of 5 shipments I was only happy 2 times, big 40 lbs of cat litter are put in a box with 24/26 cans of cat food with no protection around them, there is so much room in the box it is all slamming/knocking together and damages the cans.

I have been a faithful customer of Chewy since our new kittens arrived. Always great to deal with and super fast shipping. Lately they've been charging my debit card for the full amount initially and then when the items ship, they charge me again. I know it's in pending charges and they will eventually fall off but how is that legal? I never purchase small amounts. And I don't think they should tie up my funds that do not belong to them. Once is enough. I am moving onto Petsmart. It is close to us and I can order and pick up in store. BTW, I am a big online shopper and buy from upscale department stores to Walmart. Never once has any of them charged me twice for anything. Just a heads up for those who don't have a good amount in their checking accounts for this practice.

Recently we learned our beloved lab, 10 1/2 yrs, Marley, was diagnosed with lymphoma. She has been in our lives since a pup. We are so very saddened, spoiling her everyday and being with her till the end. We had to cancel all our orders from Chewy. We bought her a new bed for Christmas and we made a small complaint about the casing on the pillows being too thin and ripping. Well Chewy is refunding our money. We did not expect that, only wanted to give the manufacturer a suggestion that how they could make their product a little stronger. We also received a beautiful note and flowers from Brittany Chewy.com to cheer us up at this time.. What a compassionate and wonderful. Company. CHEWYS' concern for their customers and their pets is COMMENDABLE. We have never experienced such generosity and compassion from any vendor in all our 70+ yrs of our lives. THANK YOU SO MUCH FOR YOUR CARING and for the CARD and FLOWERS

Love Chewy.com and all it has to offer but what really stood out was their customer service! Ordered the wrong size harness, called customer service, and they were beyond helpful with returning my product with a full refund, plus helping me order the correct size! Our Shiba Inu now knows that the Chewy.com boxes are boxes for him and he is overjoyed anytime we get a Chewy package! Thanks Chewy.com!

I placed my first insulin order for my dog online through Chewy because they were about $30 cheaper than what I was paying at my vet office. I had some questions so I contacted customer service. The woman I spoke to was knowledgable and professional and answered all my questions. After placing the order, I mailed the Rx to Chewy. They received the Rx on Wednesday and notified me by email that not only had they received the Rx but that the insulin was on the way.

The purpose of shopping with Chewy is convenience and price, but PetSmart is as cheap, and Chewy has become horrible with customer service. When I complained about the service and delays, they said nothing, so when I cancelled my autoship again said nothing. Rather lose service than correct their mistakes. NO LONGER WORTH IT!

I've used Chewy.com for a few years, for my cat's food and litter box supplies. I never had any issues or complaints with their service. My cat passed away a couple of weeks ago. I continued getting emails from chewy.com to see if I wanted to renew my orders. I responded telling them that my pet had passed away and I asked that no further emails be sent. They assured me that they were removing the emails. Today I received flowers at my home from Christina at chewy. com, offering her condolences on the loss of my pet. I was honestly so taken aback. The fact that they not only took the time to acknowledge my loss in their email, but to then send flowers, was so impressive and genuinely appreciated. Customer service at it's finest!! I'm currently looking to adopt a dog from a rescue. If it happens, I will definitely be using chewy.com again for my pet needs!!

The first time ever ordering thru Chewy was a nightmare to say the least. I swore off ever using them again. However, I decided to give them one more shot since I had know people to use them without any issue. (BIG MISTAKE) I placed my order over the phone on Friday 1*4*2020. I was told by the rep that Pharmacy stops shipping at 7pm so there was a good chance my order would go out that night. The rep said she would even call the pharmacy and make sure everything runs smoothly since my first order was a disaster. Saturday I received an email that my order has shipped.

I ordered an item from Chewy from the first time because they were offering free 2 day shipping and I needed it asap. 2 days went by and it hadn't even shipped yet. When I contacted customer service they said it would be arrive in 4 MORE days. The next day it still hadn't shipped so I asked again when it would arrive. Now they said 5 days. When I told them I had specifically ordered from them for the promised 2 day shipping the representative disconnected from me. Two more representatives later and they offered to cancel the order for me. When I said, "Yes please cancel" then MAGICALLY the order status changed to "Shipped". I asked them if there would be any discount since the item was going to arrive a week later than promised. Of course they said no and then gave me a rude goodbye and disconnected on me again. First and last time I will use Chewy. You can find better service elsewhere.

Nothing but problems. Shut them down a year ago. In need of ** ASAP and they are the only Co. that can do it, so was going to give them another try. I am on SSDI so my money is very tight. I was told the total cost $49, exactly, no more. So there was a pending charge on my Bank account this morning for $52.xx. I called the Bank. Not recognizing it, they were going to cancel my Bank card. They did extensive research and discovered that it was Chewy.com. We are so friggin done here. After I get the **, I am going to file a complaint with the BBB. I really don’t give a ** if they love the dogs because the emotional distress they put the owners thru is not acceptable.

Sassy was a very special four legged daughter and became very sick and we laid her to rest on December 29, 2029. I purchased all of her food and pee pads, etc. from Chewy.com. Deliveries were always fast and on time. The service department was always helpful, knowledgeable, and courteous. The company is a caring company. They sent us a vase of flowers we they were notified of Sassy's passing. We were very touched by that. We never had to return all the supplies we had accumulated. We were told we could donate them and not have to go to the trouble of sending it all back. We did donate everything to the Humane Society of Chesapeake. Would recommend this company without reservation or hesitation. Thank you to Chewy.com for their caring and good service.

I figured I would give Chewy.com a try as I am chronically ill and sometimes shopping is a bit too much for me. They said at the top of their site that it was 1-2 days shipping... I purchased items around 5:48 am on 1/3/20... One package won't reach me until sometime on 1/6/20 and the other won't be here until 1/8/20!!! This is NOT 1-2 days and it is utterly ridiculous that it didn't ship on Friday! Will not be using again, I will try another company and will be deleting my account as well.

THE SITUATION: I wanted to go with Chewy.com to simplify my life. Free shipping and not having to carry heavy food was an awesome thought. I have three large dogs. Two (80#) Boxer mixes a Border Collie and a Blue Maine Coon Cat, all rescues. My first order went through fine even though it was in December. THE PROBLEM: My second order has become a nightmare. I got an email sent after 5PM today that they did not have the dog food and if I did not get back with them today they would cancel the whole order. Luckily I did check my email when I got to our home out in the country and found the email.

I have been purchasing from Chewy for a few years. I had 3 cats, one with diet restrictions due to pancreatitis. On two separate occasions my cats would not eat food ordered and Chewy gave me credit for food which I donated to local shelter. Once was delivered to wrong address and next day I received replacement order. I said I had 3 cats. A couple weeks ago my 19 yr old crossed the rainbow bridge. What did Cewy do? Sent a beautiful bouquet of flowers with expressed sympathy. This is a company who truly cares about your fur family and what is best for them. I will be a Chewy customer as long as there are in business. What professionalism.

I cannot say enough good things about Chewy.com. Their customer service is better than any company I have ever dealt with. Our dog recently passed the day before Christmas Eve and with all of the chaos of dealing with his surgery and the holidays we forgot to cancel his autoship. Not only did customer service refund our order and cancel the autoship, but they told us to donate the expensive prescription food in our dog's name to a local shelter instead of returning it. The customer service rep also wrote a heartfelt response back about our furry family member's passing. I highly recommend this company.1

Chewy.com has been great for my life monthly autoship deliveries, but additionally they respond quickly to inquiries. I called today to ask about the procedure to return a product. They are giving me a full refund and simply requested that I donate the products to a local shelter.

I have been using Chewy autoship almost a year. This is the 3rd time that they shipped earlier than my request, and completely and totally screwed up my checking account!!!! This time, not only did they cancel the shipment when they said they would ship it anyway, Who knows when my $50 will show back up in my account!!!! They do things when it's convenient for them, and to hell with the customer!!!!

I have made a number of purchases from Chewy.com. Their prices are good and they have a large selection of pet related products. What stands head and shoulders above any other pet website is their customer service. They answer the phone promptly with real people who are very knowledgable about their products. If you have a return or exchange, they have you donate the item to a local shelter and they promptly send you a replacement. When my sister's dog died and she called to ask about returning some food, they sent her flowers!! I have never experienced better service from any other site of any kind!

Veterinarian prescribed the new drug ** for an allergic reaction for my English Mastiff, Vet called in script to Chewy the same day as I placed the order. Chewy did not even fill the script for 5 days. I did not receive the medication for 8 days. I called Chewy after the 3rd day to check on the med. I was told that they do not fill a script up to 24 hours after receiving the order from the vet.

I had ordered special food for our old dog. It had to get the ok from the vet before it would ship. It came very quickly after the vet gave the ok. Unfortunately, there was a lot more wrong with our pup. I canceled an additional auto-shipment with a note to Chewy.com that our pup had passed away. Not only did I get a very sweet email on Christmas day, I received some beautiful flowers with a condolence note, today. The caring of this company is above and beyond!

My husband and I bought an antibiotic ointment for our new kitten who had an URI and developed conjunctivitis with it. We had the kitten for all of a week before her other symptoms unrelated to the URI worsened, and we took her back into the vet to find out that she had suffered a traumatic fall which ruptured her diaphragm and caused her intestines to become entangled in her chest cavity which was suffocating her heart. After a lot of struggle, we decided to put her down. After we had spent the whole day at the vet and put our little girl to sleep, we arrived home to our chewy.com box with her ointment at our front door. We called to tell them that she had passed and we no longer needed the ointment and asked if we should send it back. The woman who helped us assured us we did not have to send it back, and to kindly donate the product in our kitten’s name to help another animal in need.

I have bought my dogs food, medications, etc from Chewy.com. The other day I called because I didn't know how to stop my auto shipments. One of my dogs passed and the other one wasn't doing well. They sent me the most beautiful bouquet of roses and daisies along with a sensitive note. They are the BEST!

On December 6, 2019 we unexpectedly experienced the sudden death of our rescue poodle, Molly, who we had for three years. After credit for 2 products which they did not want returned, this morning I received a beautiful bouquet of flowers with a personal note from a representative of the company. They are truly a wonderful company to deal with.

I have a shipment stuck in Fresno for 4 days and can't get help from Chewy customer service. It's like talking to high school kids. I will never purchase outside of my normal food delivery which has always been good. I should have used Amazon, big mistake. My shipment is still in Fresno and Lord only knows when I will receive it. All BS and no action.

Our German Shepard was having problem with a new bag of food. At ten minutes after midnight, emailed Chewy to see if the formula had changed. Within an hour had a response and an offer to replace bag. By the way, probably wasn't the food. If only all companies were this responsive.

If I place an order on a Friday past 12:01 am or later or on Saturday or Sunday it will not arrive until Monday or Tuesday every time. Any time of year. This has been their bs for the last three years. I am done. If my auto ship falls on a friday, saturday or sunday it won't arrive until monday or tuesday every time. They love their three day weekends. Every weekend.

Dog passed away before I received order, customer service agent recalled order through UPS. Refunded my money. Several days later received an FTD package with a dozen beautiful roses and a certificate for $100 in wine purchases. Totally blown away by the compassion of this company. Thank you.

When a large outfit like Chewy is continually out of stock of a very common item like **, in BOTH ointment and suspension form, you gotta wonder what's going on. I had a similar experience with **. So, IMO, it's more than chance factors. When you call the staff and they don't even know what the heck is up, then something must be up. Perhaps this may have been caused by the recent acquisition by Petsmart? Come and get your food and litter, but don't depend on Chewy for your pharmacy needs.

This company automatically shipped a medicine for my dog without letting me know until after. I called after I got an email with it sending to wrong address. They said they caught it just in time and it would go to the right address. Still see the tracking sending to the wrong address. Call again. They say they have no record of me calling them and it’s being shipped to the wrong address. They promised to send a replacement to my correct address. Got a call from their pharmacy this morning that it was delivered to my apartment’s leasing office and they won’t be sending the replacement. Go to the office. Not there! I am never using this company again. They lie and I can get the same medicine at Costco. I am DONE!

Well I am impressed. First time ordering and couldn't find the delivery and discovered they have 24 hour customer service: phone, chat and email. I used chat. Was connected instantly. My question was answered within seconds. Turns out it was my mistake and I'm a moron. Good to know! Thanks Chewy. Nice to have a frustration free experience with a competent company focused on customer service. So impressed.

I rarely do reviews, but I have never received customer service like this before. I ordered two dog sweaters both of which were too small. They refunded my money, and took off shipping for my next order. They didnt even want the sweaters back, they wanted me to donate them to a local shelter. The guy was nothing but fabulous and took no time at all to respond back. Thanks Chewy for the great customer service.

I can’t say enough about Chewy. Their customer service is amazing!! Their products are good quality and fast delivery. I will won’t go anywhere else for my animals needs. You get a person every time that understands your needs and is willing to help you no matter what. In the day where customer service is almost nonexistent Chewy is a breath of fresh air.