Chewy.com Reviews

I had place and order with Chewy.com and notice that I had 4 charges total. The original charge of $68.91. The other 3 extra charge were added. Scared the hell out of me. Thinking someone stole my card. I decided to call Chewy cause I didn't see those extra 3 charges in the app. On the 68.91. They said the first original was charge and then the other 3 separate charges of the item were billed separately. Eventually it should go away in couple of days later. They had withdrawn double the amount. I told her that it was illegal and without my consent that was stealing without my permission. In California I would of report it as fraudulent and it does not specified that they could double to see if I had any funds. Maybe that's what you guys do in Florida but here it's illegal. She recognized that I was right. But that's what they do.

I received a package from Chewy.com and I didn’t know what it was because I’ve already received my dog's medication so I opened it. WOW THIS MADE MY DAY. Daylo have put me through some things over the last 3 month. He’s old arthritis in three legs, cancer can’t or won’t go up the doggie ramp, lost his hearing. I’ve cried way too many times because it’s hard to see him like this but then his good days come and I say “He’s ok”, I know he’s not, but today I’m ok. I got this package and I opened it WOW, I see a portrait of my Daylo. No bill, no notice just a portrait of Daylo on a canvas, that I will cherish for the rest of my life. Thank you.

These guys are the best, I would totally recommend them for your pet needs. I have spent tons of money there and They really deserve 5 stars. Customer service is the best. I wish more companies were like Chewy.

I've been using Chewy.com for almost 2 years now. This is the second time I had a issue with Chewy Pharmacy. If you like the short version of this review, just scroll down. I've placed an ordered on Interceptor Plus and Simparica for my dog on Monday 11/11 and was expecting to receive it on Friday or Saturday. On Thursday 11/14 at 12pm, I've received an email from chewy.com - One of the medication (Simparica) has not yet been approved by my dog veterinarian so therefore they will cancel this medication from my order within 24 hours.

After over a decade of dedicated service with Chewy, sadly discontinuing service as the company seems to have changed hands or ownership. Extremely disappointed to have reported numerous issues with Chewy in regards to NJ Fed Ex Home Delivery service that have gone unresolved and Chewy is unable to correct. Packages instructed to shipper to be left under covered protection of front door have been continually ignored and shipper leaves a few feet away for convenience dumped in the driveway up against garage doors blocking access and leaving packages exposed to sun, rain/snow, theft. Numerous attempts to Chewy to resolve with shipper have been unresolved and lacked demonstrated sense of urgency. The loss of a long-time customer is unimportant to Chewy to resolve with their dedicated shipping service in NJ. Completely disappointed in shipping resources and lack of alternate service to select.

I purchased several sweaters for our dogs, unfortunately, they were much too big. I contacted Chewy.com and they took care of refunding the purchase price immediately. I am very pleased with this company and will buy from them again.

I have placed several orders through Chewy.com and I'm very pleased. They always have the best prices and orders are always received timely sometimes even the next day. If ever an issue - which I've had a few (my fault) - they gladly assist and resolve the issue. Also FYI PetSmart price matches Chewy.com since I believe they are partners????

I have had a couple orders wherein the product was substandard; one case was a dented can, another involved dog combs that indicated "fine teeth" but arrived with widely spaced teeth. In both cases, Chewy went over and beyond other companies with which I've dealt, and they have sold me on their desire to please their customers. Best of all, I just found out they're publicly traded! GO CHEWY!!!!

I bought a no-pull harness for my dog and then decided she really didn't pull and it seemed like overkill. So, with buyer's remorse, I asked Chewy.com about returning it and they responded quickly with return instructions. Somehow, though, the harness got mixed in with my hat and glove box and got put away for the summer! Just pulled out the box and found the harness, tags still on. So 8 months after purchase, I wrote an email to Chewy.com, with some embarrassment, asking if I might still return it. I got an email back in FIVE MINUTES letting me know that credit was applied! And then they told me that instead of mailing it back I should donate it to a shelter! They said it was a good opportunity to pay it forward and help pets in need. I always liked Chewy.com, but now I LOVE THEM!

If you have a bigger shipment then they will break up the cost and take it out of your account that way. I suggest don't worry if it says an off amount was charged. As long as it is still pending then it's okay. Once the item is shipped and delivered it fixes itself. Also, they can't do anything while it's still pending. But they got really fast and friendly customer service. I had to email about this and my email had an error and I thought never sent but did. It did but it took like two days. They emailed back and I responded and we had a whole convo. No more than 9 mins to respond back. Anyway, I thought my original email didn't go through so I called. They picked up right away. I thought I would have time to figure out what I was going to say. Lol. The man was super nice and helpful. I love this site so much.

I ordered a lot of different things from Chewy for my tortoise and one item came broken. I emailed them and they got me a replacement the next day. They have a large variety of different things for all sorts of animals. I was disappointed at first but then I was impressed when I had a replacement less than 24 hours later.

Placed an order on a Friday evening. The money came out of our account as expected. This was a larger order. Spend over $100. The next morning find out they had taken another $36 out of our account. Called customer service. The man we spoke to said there was nothing he could do. To wait till Monday and the money would be back in our account. Called back and spoke to someone else. This time was told they had fixed the mistake and the money would be back in our account in just a few hours. Waited the few hours and checked our account. They had taken another $56 dollars out this time. I called back and the lady told me that when I placed my order they did not have it in stock at the shipping facility. They had to break it up into 3 shipments. She continued to tell me that when this happens they automatically charge your card again for each amount. That after it ships they release the hold.

We have been going through Chewy.com for years and they are absolutely phenomenal. Their customer service is tentative and so kind! They're understanding and put the customer/animals first. Their response is to donate the food, help further animals out, amazing!! We love this company!!

I wanted to express my sincerest gratitude to all of the staff at Chewy.com. Our dog Leela who was a huge part of our family, passed last week and I couldn’t even speak to call and let you know that we needed to cancel the order. I had decided to just send a message to the person on the 24 hour chat who was so very kind and didn’t ask any other questions and immediately canceled the order. I come home on Friday from work from a very emotional week and at my doorstep was a beautiful arrangement from Chewy.com. I was seriously touched and besides myself. Not only were you all fantastic with her deliveries right up until the very end, you impressed me. In this day and age, most companies would just delete our account and we’d never hear from them again. You guys went above and beyond and showed us that you truly cared. Thank you so very much!!! If we decide to get another pup in our future, you will be 1st to be contacted!!!

After attempting to order TD kills prescription feline dry food from their site, they denied the purchase and required veterinary information. This is news to me, as for the past eight years of buying the product, this has never been required(over two dozen purchases). Since their information is clearly false, I pressed, and a supervisor was called over whom clearly said they would lose their 'special relationship' with the vendor unless it was done as the vendor wanted. So logically, either every time I have purchased this food, stores I have acquired it from decided committing a prescription violation was worth a few dollars of profit, or Chewy is intentionally lying for fringe benefits on their side. It doesn't take a lot of effort to figure out which. Buy anywhere else, somewhere that will treat you honestly and appreciate your business.

I've been shopping with Chewy for what started out as 2 cats for at least 4 years now and they've always been super. A couple months ago they sent out an autoship for a couple cases of pretty pricey cat food for an older cat with chronic kidney disease. Unfortunately a couple weeks after I received the shipment my cat's condition worsened to the point that I felt euthanasia was the most loving thing I could do for him so I ended up with over 30 cans of cat food that I couldn't use. When I called Chewy to see what they might do to help out, they refunded the entire shipment cost. I was simply "blown away" by their kindness.

I purchased on autoship some special prescription food for my 14 year old dog Oliver. Unexpectedly last Friday I had to put him down and notified Chewy to stop the Auto ship. On my front door was a notice from a florist saying to call them. I received beautiful flowers from Shanique and am so touched beyond belief. My other dog passed also three months ago. I have a new puppy and I will do all my purchases through Chewy.com. What an amazing company. I have already texted all my friends about your kindness and to use Chewy.com.

We have been with Chewy for years. We started Chewy For convenience. Then we found out that our black lab had severe allergies. We had an extensive list of foods that she could not have. After going through the list and going through food ingredients it became very frustrating. I emailed Chewy her allergy list and they did the footwork for me. I was very appreciative due to frustration and lack of time period Chewy made it very convenient for us to make sure that our dog was well taken care of period. Also we were on auto ship and the shipment had K had not come in the 3 day. That it was supposed to. So we called Chewy to say that it still wasn't at our home and expressing frustrations due to our dog not having food and it was a special order item. They overnighted a bag of food right away. And then gave us the shipment that was late for free.

I just wanted to share my appreciation for Chewy.com's exceptional customer service. They really go above and beyond to provide the best service they can to help the customers and also the public with their donations. I recently had to say goodbye to one of our fur babies after 15 loving years and came home to floral arrangements left at my doorstep. Thank you Chewy for your condolences. Nobody knows what it means to raise a fur baby and have to make that tough decision to let them go when they're sick. We also appreciate the handwritten birthday cards for our fur babies every year for our remaining cats and pup. Thank you Chewy!

Well, I went to order for a second time from the company because I got a 15$ coupon in the mail off 49$. The CSR was very rude and told me at first that they price match Amazon, and when I told him the prize on Amazon, he told me he didn't see the prices for my cat's food and treats. I asked to speak with a manager, and she was nastier than the CSR and told me to just go to Amazon and order my cat's products. This company has gone downhill fast, and they raised the price of their products monthly. The first time I ordered, they were cheaper than Amazon the 2nd time they were not. I will stick with Amazon plus I will get 5% off with prime. They need to train their employees on how to treat their customers because Chewy will be closed soon if not!

I have been a consistent customer every week for quite some time always ordering at least $45 each time. McKenna ** refused to credit a Temptations treats item because she said it was free. It was not free and I spent a long time on the phone with a supervisor to fix the issue. I still cannot believe how McKenna ** can work at Chewy because I have always had great customer service. Not sure if I will ever order again because of her.

I called after receiving a bag of dog food and finding some loose in the box. I was concerned about feeding to my girls when I realized the package had been torn so I called Chewy to see what could be done. They replaced the dog food (no questions asked) and asked that I donate the torn bag to a local rescue or shelter. Even had the new bag on my doorstep in less than 30 hours. I will continue to be a loyal customer! Love their customer service!

Items always come crushed or litter opens in box. Yes, I've told them multiple times not to pack the litter with other items. Nope, they don't want to hear it. Until they clean up their act, I will not purchase litter from them anymore.

I went online to place an order for medications for my dog; however the system At Chewy.com returned a message stating my credit card was invalid. My credit card information was correct: I called customer service. Spoke with a representative. The representative try to put my credit card through. She was unsuccessful as well. She explained to me that the Chewy.com system was having problems accepting Visa and MasterCard cards.

I ordered a product. It never arrived. Chewy never told me a thing about it. They never notified me by email or text or phone call that they cancelled my order. When I tried to access my account online at Chewy, the site said to change my password.. I changed it and it said it would not let me access my account and to call customer service. I called and they told me they closed my account. And they cancelled my order. They said they don't know why. They said it could have been that my info was input wrong or that someone was trying to steal my identity and enter my credit card info to order things. Still they never notified me. Oct 19th I placed the order and nothing arrived. I called Chewy on Oct 28th. Not happy with the way Chewy does business. I'll stick to PetSmart or Amazon Prime. Paying a few dollars more for peace of mind is better than this!

I purchased some clothes for my dog on Chewy.com and they charged me for the full order. But since the order shipped in partial shipments they turned around and charged me for each partial shipment totaling the amount of the order.. Mind you they took it upon themselves to go back into my account and make unauthorized charges without my consent or notifying me. When I called them about the discrepancy they informed me, very rudely, that I would have to "contact my bank and then call them back and get a supervisor on the phone and that's the only way they would even begin to credit me back the charges."

I setup an autoship with Chewy.com. First autoship was seamless. Second one never arrived. My pet ran out of meds. I had to call. The shipment was "stuck" because they forgot to list the vets approval on the order. It is very concerning that they don't have their act together. Someone should have noticed that the order had not gone out and was more than a week past the ship date. I will be looking for a new online pet supplier as my pet can't afford to miss meds as she has due to this issue.

I ordered a dog dematting comb. It arrived & I hated it. I reviewed the product at Chewy.com. The next day I received an email from Chewy apologizing for the experience, offering a full refund & asking that I give the comb to a shelter. Who does that anymore? Usually, companies just ignore your bad reviews or try to argue with them. Not Chewy. They not only read my review, but they privately reached out to make it right. I switched to Chewy from Petco & I'm glad that I did.

I ordered a dog stroller awhile back and didn't get to use it as my Grandmother's dog passed before using it. The stroller was brand new and I recently sold it. The wheel broke off and the person who bought it contacted Chewy. Since I still had the invoice Chewy replaced it with no problem. This is a company that stands behind products! I order from this company and will make sure I continue. Thanks for such an upstanding company!

Instantly got hold of a live rep to chat with online. I was returning an item and after I provided some details (the item was fine, just wrong size/material for my pup). The rep said she was going to use her "paws" to create a return label for me (lol!). Then she told me that while she would usually provide free shipping, it would be nice if I could just donate the item to a local shelter! I told her it (the doggy boots) hadn't been removed from the packaging or used and asked if she was sure. Her response was "even better!". She told me the shelters would appreciate the boots what with the cold weather. WOW. Loved that gesture so much... almost made me cry. I called SPCA immediately to see where I could drop them off.

I have sent email after email about my dogs food and treats being busted open when I receive them. It has done no good and it is an ongoing issue. Over the last 3 months they have assured me it would not happen again but today is a prime example of why I will use Amazon from now on.

I ordered a scale in error. When I called customer service to return it, they said they would refund my payment and asked me to donate it to an animal sanctuary. How amazing and unbelievable is that? The scale cost about $50. Chewy will make the sanctuary I am giving this to very happy. I will recommend Chewy to everyone. I've already started telling folks in my office! Thank you, Chewy.

These people working here are pet lovers. It shows in their attitude and care for your pets needs. If you are a fellow pet owner have food, treat or medical needs they are a one stop source. Their brands are reputable, Pricing excellent, service outstanding.

I ordered dog food from them. It was never delivered. Rep told me they shipped it by FedEx. Chewy They claimed failure of delivery was FedEx's fault and did nothing to get the products delivered other than promise to look into it, even though they selected FedEx as their service provider. In my opinion, they are a scam. Chewy said they would refund my payment. I have yet to see a refund to my card.

I have ordered various dog foods and toys from Chewy. They have always delivered in a short time and all products have been as stated. Even when I made a mistake, they corrected it without charge. One day I received a dog water dish that did not fit together properly. I should have called them but I just gave them a low star for that product. Very soon after, I received an email that I would be refunded and kindly asked about my dogs. I and my dogs recently lost our loved one and we were very glad to have each other during this time. Well today I received flowers from Anastasia with condolences about our loss. I have never experienced such an expression of care from a company. I am very pleased with the customer service and the flowers were an added lift to my day as yesterday was the first birthday apart from my loved one as I was feeling very sad. Thank you so much Anastasia and Chewy.

They provided amazing service in every way possible! I am a life long customer from this moment forward, regardless of price! Thank you for your commitment to your customers and their pets. You all are so AWESOME!

If I could give them no stars I would! Everything is shipped in one giant box. The order I just received was 55lbs! I cannot lift without injury, nor can I move or drag the box in. Contacted Chewy (uncaring reps) and they said nothing they can do about it. They can do a box up to 68 lbs!!! Seriously??? They will not ship in smaller boxes. So I guess we can all sue them in small claims court when becoming injured trying to lift box. I will buy my cat food and toys etc on Amazon who has same prices as Chewy and ships free with Prime and you do not have to do a huge order just to get free shipping.

I wanted to get this review out right away for others to see. I had been ordering sub Q fluids for my cat LB all summer from Chewy. He had kidney disease. The shipments were always fast and even if they couldn't be fulfilled with the other products I ordered, perhaps because my vet was slow in approving them, they made up the difference with overnight shipping to make sure they were received in the promised time frame. The last shipment I ordered of 3 bags I never got to open before my dear sweet boy had to cross the rainbow bridge. I called Chewy Pharmacy and asked if I could ship back the unopened box. Not only did they not have me return the fluids, they credited my account in full and were so kind and compassionate about my loss. Then it got better.

Chewy.com has surpassed my expectations in every way. Selection, pricing, customer service, all of it! I found a medication that was less than half of what I was paying my vet for it. If they are ever out of stock they will send you a note when its back in. Their customer service folks are TOP notch! Helpful, knowledgeable, friendly, etc. In the event you need to return something it is hassle-free. When my beloved dog passed away they absolutely went above and beyond what I would expect any company to do. I will be a loyal advocate by spreading the word and a loyal customer of Chewy.com forever. Chewy.com is the GOLD STANDARD! Thank you, Signed RJ ** and Lola girl!

I placed my first order with Chewy this week. I order two 28 lb boxes of cat litter and 2 24 can packs of Fancy Feast cat food. My order came today and I only received the litter. The content label shows all of what I ordered in 1 shipped box, but the cat food was missing. What is really concerning is that I check the weight on the box and it stated 68 lbs. The litter weighs 28 lbs each or 56 lbs. However, no cat food, which I needed. I called immediately to service. While they offered to ship the cat food, I could not wait and just asked for the refund of cat food, which is going to be done. What a disappointment. I guess I still be shopping at PetSmart or I probably just have just ordered from Amazon.

I can't imagine how anyone could enjoy his/her pet as much as those of us who have had Chewy.com to back us up with top-notch products, low-prices and superb customer service. Our second Shih Tzu, LILA, was a mix whom we rescued when she survived her first three years of critical abuse and neglect. Between her indomitable attitude and Chewy's good advice she enjoyed her last 8 years with us, and inspired my 6-year campaign to promote rescues and adoptions to the 120,000 followers of my "Shihtzumania" facebook page, and its accompanying website, Shihtzumania.com. I have never hesitated to recommend Chewy.com to my readers, and will continue to do so, in honor of our late pets, if for no other reason.

This morning I received an email from them with a coupon code for $15 off a $49 order. I immediately used it as I needed some dog food, but it wouldn’t work. I emailed them and they said it wasn’t their code (but it was in their email). I even sent them the original email. They said they would give me 15% off, which wasn’t the same. They ended up honoring the $15 off, but acted like they were doing me this big favor. Turns out I was charged the full amount, despite the invoice showing the $15 savings.

My experience with Chewy.com has been a good one. I have been a customer for about four years. The products I have purchased from Chewy.com have been flawless. I have purchased dog food, heartworm prevention, flea prevention, dental care, leashes, toys and a really cool coffee cup! I shop Chewy for quality products, best prices, great customer service and quick shipping. They also have a Hot Deals section. Their website is user friendly too.

When it comes to customer service, Chewy is the Nordstrom's of the pet care industry!! After re-ordering several cases of a Rx formula dog food, we lost our beloved dog. When I called to see if the dog food was returnable, Jonathan was the kindest, most supportive person possible. Like another reviewer said, I was told that my account would be credited but they didn't want me to have to deal with returning the product during this sad time. I donated the special dog food to our local shelter, where our dog had come from, and then I receive a delivery of flowers from Chewy!!! Incredible. Needless-to-say, Chewy has won my loyalty forever.

I purchased cat food to be delivered to an animal shelter on Sunday, October 13, 2019. FedEx told me someone delayed the shipment - I DID NOT. I've called Chewy 4 times. Their response: "I'm sorry, we'll get back to you." As of today, October 18, no response. The shelter is in dire need of this food and no one seems to care. DO NOT ORDER from this company if you wish speedy delivery. I have no idea where my order of 50 pounds of cat food donated to a shelter is being held.

Recently I purchased medication for my dog and unfortunately my dog passed away. The medication was unopened so I called Chewy asking if I could return the medication and get a refund. They refunded me my money and said I could donate the medication (which I did). A few days later I received the most beautiful bouquet of roses from Chewy regarding our loss of our dog of 18yrs. This company has a heart, I wish more veterinarian offices cared for there customers like this.

We ordered flea medicine for our labrador retriever and it was like pulling teeth to deal with Chewy.com, we were told to send in the original prescription wet signature and we did that however they lost it and cannot manage their business properly. Absolute incompetence and talking to their service representatives was like trying to communicate to the brain dead. Save yourself a headache and go elsewhere or purchase from your doctor, the headache is not worth the savings.

I found out our dog may be allergic to chicken due to a reaction in his ears. Switched his food to a grain free fish diet. Shortly after receiving food, I read that the brand of food is involved in a class action suit questioning arsenic levels. I called Chewy and spoke to a representative. Chewy gave me my money back on that food understanding my concern even though claim's not actually proven yet on that brand. Ordered a new grain free Taste of Wild fish dog food. He loves it and has wonderful ingredients. They always ship fast, very impressed with products and outstanding customer service!

I placed an order or self heating pet beds online. Within 5 minutes of placing the order I received over 10 spam emails. Within 30 minutes I have now received over 25. It is not showing any signs of slowing down. Obviously Chewy.com salls your email to any and everyone. I will never do business with them again.

I have been a Chewy customers for about 3 months now and I wish it was longer! I have had nothing but positive experiences. I have dog food on "auto ship" and it's the best thing I have EVER done. Every shipment arrives quickly and always when they say it will. The customer service is out of this world! I had my latest shipment damaged, in transit. I called in and the representative was very quick to apologize and shipped me a replacement immediately. The damaged item was a package of ** that was shipped in the same box as my 30 pound bag of dog food. The rep sent me out a new box of ** immediately and at no charge.

My dog passed away a few weeks ago and to my extreme surprise, not only did Chewy refund the money of products I did not use (I donated them to an animal shelter), they sent me a beautiful bouquet of flowers. Very classy company. We used Chewy for years and never had a bad experience. They were much cheaper than the vet and delivery was super fast. Thank you Chewy!

I received in the mail a coupon for 20% off any order. So I thought I would give the RX of ** for my dog as she started her itching season again. I made a full order over the phone to a live person- They received all info applied my coupon - than wanted a credit card number after they told me they needed to contact my vet. They did not take PAYPAL? I thought maybe online I could pay with PayPal-my coupon now was no longer accepted with the online order and had to call in again. I did give them the credit card number. Funny after I place the order I had tons of over seas solicitors call my phone that I had to change my phone number.

I have been a customer of Chewy before they became Chewy. This company used to be Pet food Direct. For the past two years, Chewy's customer service has become the worst I have ever experienced. Packages of food and supplies left on my garbage can, packages delivered broken, toys delivered broken. Items were missing and when I called to complain which has been many times, I was received with cold and sarcastic comments such as "hum, I see!", "Got you!" and "Oh! we never deliver used toys!!!" Oh! YES you do, because I have been the recipient of several of then.

We had an account set up to receive canned cat food for our cat on a monthly basis. Our Cat passed away and I called to ask if I could return the unopened case for a refund. She told me she would refund the entire order and I should donate the unused cans to a shelter. She was very sympathetic on the phone and I felt like this was a company that cares more about pets than turning a huge profit. If we adopt another pet, Chewy will be where I order all our food and supplies.

The first order for medicine took a week to even contact our vet. And then another week to get the medicine. So our vet sent in a prescription with refill next time. When I ordered refills it took Chewy 3 days to tell me it was out of stock. When I called they told me it was out of stock at customer service, the pharmacy told me it was out of stock at one of their warehouses and that they cancelled the order. When I spoke with a Lead person he told me no it was not out stock and yes the order was cancelled by Chewy. I told him it better get fixed. He said there was nothing Chewy could do until I placed another order. I told him I did not cancel the order and that Chewy needed to fix the mess it made. Bob the pharmacist needs a new job. His customer service skills lack and he has no clue if a medication is out of stock. How can he fill a prescription. Really. Still waiting to hear back from chewy.

I got a new kitten and thought ordered $416 worth of things for my kittens. They recharged me and now my credit card says its balance is over $800. It’s been 5 days and charges have not fell off. I will never do business with this company.

I placed my order and was satisfied until I realized they charged my credit card twice. I called customer service and the lady told me they pre-authorize my payment and then they charge again once the order ships. Twice the money has come out of my account. She told me once the order is delivered it will be back in my account within 48 hrs. Hello dumb **. Take the money out once and don’t charge me twice. Make sense to most people. I deal with this company all the time and all the headaches I hear is ridiculous. I will never order again...

There seems to be no way to get the widely advertised 30% discount applied to your first auto order. In several chats with customer service, I was told the thirty percent will not be applied if any other discounts appear. However, the website auto includes a 5 or 10% discount. Hence, there seems to be no way to get the 30%. It's only on the first order, so it's not that much money. I am just tired of scam advertising.

Having had problems with the delivery of my products. I called the hotline. The person I spoke with basically told me to do what I had to do and offered no solutions other than to shop elsewhere. So if I am told to take my business elsewhere I will do so.

This company gives you a low ball price to get you on their site, then they jack up the pricing by 200% after you purchase one item. Buyer beware of this terrible company. Their customer service people do not care one iota about their customers, one even threaten to disconnect me from the chat. Horrible service.

I recently made an order with Chewy.com that didn't go through on their computer system. It was an honest mistake as I assume huge numbers of orders pass through their system. However, not only did they go out of their way to make up for it, both in words and ACTIONS (refunds, shipping etc.) but the staff in the Kentucky store went out of their way to write me a hand-signed card—with multiple signatures—of apology. If more companies followed this human model, they'd have a lot more profits. Bravo.

I have ordered through Chewy.com and always been pleased. In fact, I recommended them to others. However, my last experience with them upset me so much that I will never use them again, and it prompted me to write my first ever review. I ordered $157 worth of product. The charge immediately appeared in my pending charges in my bank account like always. However, the next morning, that charge was still there, but so was an additional $147 charge that I did not make. Understandably, I was upset and called.

I have been using Chewy for years to order dog food, it’s so convenient. I recently made a mistake and customer service was SO FAST at fixing it for me and they asked for a photo of my dog, a few weeks later I received a handwritten note and a little painting of my dog from them!!!! I absolutely love this company. They go above and beyond and are so accommodating.

I order supplies for my animals monthly and have two different auto ship deliveries set up...depending on what is needed I tweak them accordingly. Nonetheless, I was out of town on an extended trip and the auto ship was delivered with two 16 lbs of unneeded bags of food. I called and explained it was an oversight and asked if I could return the food. The Chewy representative said of course and proceeded to process the return. She said my Visa was credited $79 plus for the bags of food and to please donate them them to a local shelter. WOW. I didn't know what to say. Clearly this was not what I expected... hence my review. CHEWY not only is a professional competent affordable service but they are compassionate! Hear Hear!!

PHARMACY staff not well trained. Rude. Very unprofessional. I question that they really know anything about a RX. I care about my dogs RX as much as I do mine. I would expect a CHEWY pharmacist to be knowledgeable. Best go someplace else for RX.

The Pet Republiqie cat dematting tool with 12/23 teeth is highly rated. The smaller version with 6/11 teeth is available at many places but the larger one was only listed at Amazon and Chewy.com. Decided to give Chewy a try. But I received the smaller 6/11 size even though their description showed the 12/23 size. Won't order from Chewy again.

Chewy has amazing brands! And amazing prices!! Cheapest place to buy dog food by far! Everyone should buy from here! :D Now, did I get your hopes up? If you’re not American. Sucks to be you. So I would buy from here and I have 7 pets. But I live in Canada so I am unable to order it for my babies... :( Not a fan.

Totally unreasonable for internet shopping to require your bank information verses a REPUTABLE prepaid card from Walmart. Chewy refuses to allow any purchases with a prepaid card. I for one do not put banking information on the internet and this card is designed to keep people from having to do just that. No notation as to that fact - will just say invalid number. Had to called card customer service to find out why Chewy was doing this. Then Chewy tells me to try shopping with their affiliated business. As if....

Every time I order from Chewy, I have an amazing experience. During the holidays I even received a handwritten card! Their customer service gets you to a live person immediately, and they are very helpful. On my last order, I forgot an item and they added it to my order right away, and it didn’t even delay the shipping. Their prices are great, and the app makes it so easy to reorder or to find new items. I am blown away at how personable and delightful this company is.

I receive my pet's ** through Chewy.com. I have signed up for their auto pay program which automatically bills me for ** every 3 months and ships it right to my door. Recently I moved and forgot to change my address. I had mail forwarding through USPS, but USPS ignored my mail forwarding and delivered my package to my old address anyway. I couldn't get a hold of USPS because their wait time for customer service was so long. I decided to contact Chewy to see if there was any way to fix the problem (my pet's prescriptions were over $100). In spite of the delivery error not being their mistake, Chewy sent out a new prescription delivery to my new address at no extra charge! They also made sure to update my address for future deliveries! That's excellent customer service! I'm so glad I chose to get my pet's medications through them!

I couldn’t have been more shocked at the appallingly bad customer service I received from such a large company with such a great reputation. I’ve been doing business with this company for years and have not had to avail myself of their customer service, so I guess I thought that area of the company would be up to the standards of the others. I couldn’t believe how uncaring these people were! I first used live chat, and then after a while, because I couldn’t believe what I had just heard, called the 1-800 number. BOTH TIMES I got, "Well that’s too bad" and even, "I wish you luck" despite the fact that I had requested a return be processed due to defective packaging, and this was after I had said I was going to cancel my standing autoshipments and discontinue doing business over this issue. All I wanted was an assurance that they cared enough to notify the manufacturer! Hope you never have to use customer service with this company.

We’ve been using Chewy for several years. Their service has always been prompt. When our dog died after a very brief illness, Chewy was very kind and understanding when we called about a return. Our dog had to be euthanized four days after receiving a shipment. I so appreciate the kindness we received from the customer service department.

It's been sitting 40 miles from me since last Wednesday night. Someone puts it on the FedEx truck someone takes it off 10 minutes later. I went to Amazon. We have to let companies know that when they use cute rate shipping they have to take their "guaranteed 1-2 day shipping" from their page and replace it with "or 7 maybe..." My more fish. I waiting clear through Saturday. I won't use them again. I tried to cancel it yesterday but they said no and it's arriving Tuesday, but I can arrange to send it back. Awesome customer service right there.

I love Chewy! Not just because it’s so convenient to order and have those big bags of dog food delivered to my upstairs porch but because when the one of the products had been damaged in delivery, they stepped up and replaced it! There are not many companies that care enough about one customer's problem. After being treated so badly at Lowe’s over an expensive refrigerator that never got resolved it’s amazing that Chewy not only replied promptly to my problem but cared enough to make sure I was a happy satisfied customer! How refreshing! Thanks Chewy. Customer for life here!

All of my orders have always been accurate and arrived in a very timely manner. They even include complimentary toys with the order! Their staff has been amazing to work with. Sadly, our pet passed away last week and not only did they refund my order, but they called to share their condolences, and even sent flowers! It’s rare to find companies who truly care. I highly recommend chewy.com for all your pet needs! They’re second to none!! ❤️

I was a customer for a little over a year and never had any problems or issues. Most recently I wrote an email to their customer service department to cancel my account and automatic shipment due to my cat's passing. They promptly responded and were very caring and compassionate. Not only did they cancel my account but offered a kind ear to listen if I needed it. In addition they credited back the complete amount of my most recent order. I thought that was very generous. Several days later I came home to find a a delivery of roses and I opened the card and the same customer service rep who emailed me had sent them. This was the most touching act of kindness from a company I have seen. I highly recommend this company to anyone who has pets.

Get good product, next, second day, or thereafter quick! They go above and beyond the call. Have had damaged shipments (shipper's fault) and they sent new product even when some was usable. Friendly and personable.

The best pet company I've ever seen. Very fast, fresh and good product, best variety and the best support. You can return your item if you don't like it hassle-free. The support is really the best. Thank you.

I have ordered several times. My most recent order came In 1 day! I shopped for price all over the internet including Amazon and Ebay for parrot food. The 20 pound bag of parrot food I wanted was on Amazon for prices starting at $60 and going up to over a hundred dollars. On Ebay it was $80 to $100. I found the exact parrot food I wanted on Chewy for $35. I ordered cat food and dog food. The Dog food I ordered was buy one get one free. The package came in one day with free shipping. Phone customer service is the absolute best and I am a fussy shopper.

Utilized Chewy.com for pet food, etc. and couldn't be happier. Thought the pharmacy would be the same. Definitely not. Purchased a chemotherapeutic medication and the first shipment was great. Took MUCH longer than anticipated but finally did arrive. Not sure where the delay occurred and perhaps expecting the quick delivery was somewhat unrealistic on my part. The second delivery was a disaster and the customer service pretty much was as disastrous, and surprising.

Two days ago (9/23/19), I took my 10 yr old Lab mix (rescue and therapy dog), Mandy, to a specialist to what I perceived was a slip disc that was progressively getting worse. I went into the appointment thinking surgery would be the outcome. Sadly I learned my poor Mandy girl had Aortic Thromboembolism (blood clot in her abdomen) which resulted in her not having functioning of her hind legs. They believe it was a result of Cushing's Disease and possible cancer. Prognosis poor and in pain :( I had to say goodbye to her after only 4 short years! My heart is broken :( Because I thought she had injured herself, I purchased a car ramp, seatbelt and other items to assist with her recovery.

Still waiting over a month to get my refund. I have called every week and I get the same lame story. "Oh we issued it. It should process soon." Wait 3 to 5 days. Doesn’t usually take this long. Well, not true. Still waiting. Very disappointed.

I have been a customer for only 4 months, but two significant issues have already occurred:

Chewy went above and beyond to keep me a happy customer!!! First of all, their website is great -- it was easy to select the quality products I wanted for my new puppies, and everything shipped quickly as promised. Unfortunately, the raccoons found the package before we returned home from our trip, shredded the box, and ate every last morsel of that 30 lb bag of food! When Chewy heard about this, on their own initiative, they promptly sent a replacement package free of charge! Shoot, I didn't think it was their fault there are critters in our neighborhood -- I was completely surprised and impressed with their generosity! Thoughtful, fun emails -- it is so refreshing to find a company that truly cares about the customer (and their furry friends) again!

I love Chewy.com but last 3 orders had at least 1 item missing. Very bothersome as I had to call in, complain etc. Customer service handled it without question which is great but it keeps happening. They said the trouble has been coming from one particular warehouse. They need to fix that.

Chewy is such an amazing company! The first time I purchased an item from the site, not only was the item shipped the same day but I also received a handwritten letter in the mail thanking me for my purchase! Now if that is not great customer service, then I don't know what is. I then purchased a bag of puppy food for my new pup, but after I took him to the vet they informed me it was not a great choice for him. After requesting a return label, they told me to just donate the bag of food to an animal shelter and that they would refund my credit card. I am just blown away! I will be a customer for life.

I have always bought the assortment pack of my hay for my guinea pigs. My last shipment of hay had a stick in it. I emailed Chewy to inform them about it. Only a few hours later they had responded and shipped out another bag of the assorted hay that arrived 2 days early! I did not expect a replacement I just wanted to inform them, but they go above and beyond to keep their customers happy.

BEWARE! I tried to purchase dog treats through Chewy.com and my debit card number was stolen from someone in the company! They went out and purchased over $400 worth of pizza and alcohol within a 17 mile radius of Chewy company in Hollywood, FL. NEVER AGAIN WILL I EVER ORDER FROM THEM AND TRYING TO WARN EVERYONE ELSE TOO! I sure hope they have a fraud department looking into it like they said they would.

I have used them for a year. Delivery is never as advertised or expected. I have complained five previous times about delivery. This time, it is so far five days wait dog medication that was promised 1-2 days guaranteed. Upon calling in the Supervisor "Courtney" did nothing, would do nothing other than read the tracking to me which of course I already had. Rude, incompetent, unwilling to help and obstinate. Got a call back from CS while writing this review to tell me that although they advertise 1-2 days shipping it is not for all products. However, it doesn't say not all products or certain products excluded on the website. In fact it says the opposite, "Fast Free Shipping on ANY product..." She had to reply to the misleading advertising.

I have autoship set up for the delivery of my dog’s food. While researching different brands I was adding them to the autoship. When I had decided on a brand, I forgot to take the old food out of the autoship. I called when I got the email telling me that the order was preparing for shipment. The gentlemen I spoke with was very helpful, so friendly, and tried to catch it before it actually shipped. However, they weren't able to catch it before it was sent out.

Chewy.com has gone above and beyond from my very first purchase! We bought the huge puppy pads for our 15 year old cat. The pads were great! And auto ship made it super simple. We received a handwritten thank you card in the mail too! Almost 2 weeks ago we sadly had to put our cat down. That evening I went on Chewy.com because I knew our auto ship was about to clear and I wanted to try to stop it, but it was too late. Our order arrived the following day so I emailed Chewy and asked if I could send back the pads for a refund. They emailed back right away and offered me a refund AND told me I could just donate the pads to an animal shelter. They were full of sympathy and generosity!

Chewy is hands-down one of the best companies I've worked with when it comes to customer service. I will provide a few examples to back-up my rating. My mom purchased a big order on Chewy.com for their dog Sadie and unfortunately she passed away unexpectedly before they received the shipment. This was obviously devastating - and my mom decided to call Chewy to see if they could cancel the order. Rather than cancelling the order, Chewy customer service told her to keep the shipment and donate the items to our local animal shelter. They also credited her account for the order. To top it off, a beautiful bouquet of flowers showed up at my parent's house with a heartfelt note about Sadie. It brought our entire family to tears and I felt it was necessary to share our experience.

I’ve used Chewy for almost 3 years. I get my dogs treats, food, and medicine through Chewy. Never had a problem with anything until a few months ago. Started to notice my order invoice and the invoice in the package were different. Was being charged for items I never saw. It was one or two semi cheap treats so ok not the end of the world. Just got my latest order today. Was supposed to get 15 of one treat and 15 of another, it’s what I was charged for. There was only 10 in the order. So I called and asked about it, I was told that she could only see the 10 even though my account clearly said 15 of each. So I asked why I was charged for 15 but got 10. She said I wasn’t.

I ordered 8 month 2 flea collars for over $100 expecting 2 day shipping. 6 days later I called customer service wanting to know what happened. Rep advised, "You can't be serious! We do the best We can and can't be expected to deliver in that time frame"! I won't again, that's for sure! GOODBYE!

My dog, Olivia is NOT often receptive of new toys. She's 9 and has (6) six toys that she has played with over the years (and have been replaced, EXACTLY). I have tried and failed many times. Well, gave it one more shot and she is in LOVE with this new "squeaky ball on a rope". I called to tell Chewy how THRILLED we both were. It is NOW her ABSOLUTE favorite.

I placed an order on 9/11 that came with a coupon with free 1-2 day shipping. On 9/13 the order had not been delivered, so I tracked the order and it said delivery 9/17. I emailed Chewy asking why the order was not coming with the 1-2 day shipping that I should have gotten and they were SO kind, they emailed back telling me they are crediting my card $30 due to the delay so that if I needed to go get the items at the store I could pay for them with that since my items were delayed. They inquired about what my dog's name was and what kind of dog she is. They explained how sorry they were that something in the order got mistaken and explained they wouldn't let it happen again. Not only is Chewy.com the most affordable and convenient, they have MUCH better customer service than any other pet store around. All of my products for my puppy will be ordered from Chewy.com.

Ordered flea and tick meds for 5 pets. They already had the prescriptions from my vet. After a week of waiting I had not received my meds. Contacted Chewy and they said it would ship out next day. After receiving no email telling me of shipping I contacted them again. They told me it was under pharmacy review and had no pending shipping date. Had to cancel order. Don’t buy from them.

This company goes above and beyond! They are the best! After our 12 year old Akita, Summer, passed away I contacted Chewy about sending back her unopened box of Frontline Plus we had just received a week before. They instantly issued a full refund and and didn’t even want the product back. They said to donate it which I thought was amazing! Then about a week later we received a sympathy flower arrangement from them with a beautiful card. This is above and beyond and they will forever have my business.

I always have the best experience when ordering from Chewy.com. I called their customer service department and spoke with Eve in regards to returning a bag of dog food I no longer needed. Without delay, they immediately credited my account and asked for me to donate the bag of dog food to a local shelter or rescue in the name of Chewy. I was extremely impressed with their level of professionalism and kindness. I will always order from Chewy for all of my pets needs and I highly recommend using their services.

I have ordered diapers for my dog a few times through Chewy and have suggested them to others. My dog is at the end of her life and I'm trying to make things easier for her. The shipment was to come today as we are down to four diapers and they and FedEx are blaming each other for them hopefully coming 2 days late on Monday. Won't use either again.

I needed to make a return and was instructed by the customer service representative that I would receive a full refund and to donate the product to a local shelter. There are indeed good people and companies in this world.

I have been using Chewy.com for years now and always found their products to be quality and prices equal or less than other sites. The best part is that they have the BEST CUSTOMER SERVICE of any company I have ever contacted. They are consistently kind, helpful with returns or questions and advice about pets. Thank you!! It’s so nice to get a friendly, helpful voice on the phone :).

I ordered some dog food and it didn’t agree with my dog. I called Chewy. They refunded my credit card and told me to donate the remainder of the food. What a great company! From now on I will only order from them.

I have purchased from Chewy's a few times before and I had a good experience. My fiancé bought a cage, some Alabama dog gear and some treats last week. They sent the wrong item. I received a gate instead of a crate. After speaking to customer service I got confirmation that the cage would be sent out the next day. The woman also apologized for the issue. Then after continuing to look through the box I realized we were also missing the Alabama dog leash that we bought. These mishaps will probably make me shop elsewhere.

I have been using Autoship for months. My 120 dog requires a prescription diet of Purina Pro Plan Veterinary Diets HA Hydrolyzed Formula Dry Dog. I am leaving to go out of the country tomorrow and was supposed to receive this monthly shipment either tomorrow or the next day. I made sure my dog sitter was aware that food would be coming as the charge already went through my bank account. I even received an email stating the shipment was processing.

I ordered a crate from Chewy.com and received it today. I ordered a few sizes too large and requested a return so I could swap it out for a smaller size. I used the chat feature on their website to contact customer service. They were quick (wrote back within minutes), friendly, and had no problem issuing a refund for my purchase so I could get a crate that’s not so big. Great customer service and experience. I was very surprised at how accommodating they were. Most of the time you see a lot of negative reviews about a company/product because people love to complain when they are unhappy but rarely write good reviews when they are happy with something. This company deserved a good review today, well deserved. Customer for life.

I have a cat recently diagnosed with a urinary issue resulting in a requirement for vet approved UR food. I was able to place an order and although getting the prescription from the vet was going to take some time, they issued a one time shipment immediately per the vet's visit notes. I did have some billing issues, but each person I spoke to was kind and helpful.

I’ve been so happy with Chewy for years. I recently called to cancel an auto-ship for my dog who just passed. Spoke with Tashika who was very kind. She then sent a lovely bouquet offering condolences.

Finished entering c. card info. For payment last page. Then the app. Just leaves you hanging there.!!! Do I go forward or back. Did the c. card get approved?? What's up with your app.?? The page where I deleted or change the credit card. Please put an ending to it. No where to go?

I have been ordering pet products from Chewy for a couple years now. They have the best customer service. They have a great return policy and they offer great prices. I HIGHLY recommend them! They even sent me painted portraits of all 7 of my pets for free!

I am the owner of an extremely feisty little Siamese cat named Tulip. Tulip today got her second bath in the year and a half that I've owned her. The long delay between two baths was due to the fact that the first resulted in multiple lengthy and deep lacerations to my arms. I recently purchased a pair of "Cat grooming gloves", and this time around I only received a minor puncture wound, and it is for that reason I am giving these four stars rather than five, they were not sufficiently tough to prevent her claws from puncturing them but only just barely.

I order all my products through Chewy. This last time one of my containers of cat treat had been crushed and unusable. I contact Chewy at 10 pm on Fri night of Labour Day weekend. The person I spoke with told me to throw out the treats and she would replace them. She said because of Labour Day it might be a few days but I just got my new container of treats less than 24 hours later. SUPER IMPRESSED. Thank you guys!!

I placed my first ever order from them only to have it messed up. Called customer service and OH BOY! They were so quick to look at what went wrong and send me a replacement, no questions asked! The replacement arrived REALLY fast. I will DEFINITELY use this company again!

Shipment arrived late and they lied despite proof. 75 bucks every couple months for five years and their apology is a one dollar coupon. Account closed, avoid them at all cost. They can't even have the same customer service rep contact you. My stuff always comes from Goodyear, AZ 3 hours away. They tried to tell me it came out of state and explained shipping time after they "reviewed my order." After I blew that up it became the feigned one dollar coupon apology while taking no responsibility. That type of behavior is not worth saving the tax on dog food.

Our pup stopped eating her subscription food--wouldn't touch it. We chatted with Melissa to find out how to return the food and she had us donate the food to our local animal rescue shelter--WITH A FULL REFUND!!! Love Chewy!

Customer service is poor is an understatement. Call to add prescription to autoship but told it doesn't qualify for autoship. They failed to correctly match up the new puppy with his correct updated veterinarian for the prescription. What else could possibly go wrong? After an hour to finally get the darn prescription on autoship the promised price I was given is said to be just another mistake! It just increased because it was an error coupon code that was promised. This entire facility is completely incompetent. They are NOT the same Chewy and it is not an ethical establishment anymore. Why give them your MONEY if they fail to correctly match a new vet with a new puppy??? It's just a NO!!!

I had hoped my old dog would be returning to his Nutro canned food so I ordered two cases. Unfortunately that is not going to be the case. I called this morning and asked about returning the food. To my utter surprise I was told that I would be refunded and to donate the cases to an animal rescue. This is a sad time for me. It's been lightened to a degree with Chewy's generosity to animals less fortunate than mine. Thank you, Chewy.

We have been a customer for several years now. We have two cats and had two dogs. It's extremely impressive that they take the time to acknowledge small gestures such as your pet's birthdays. What impressed me the most...sadly, is that our oldest best friend passed away a few days ago and Chewy sent us a beautiful bouquet of flowers from our local florist with a handwritten card sending their condolences!! A TRUE GESTURE OF KINDNESS in this difficult time. We will be a customer for as long as we have pets and recommend them to anyone who loves their pets. We thank Chewy for your customer service, your dedication, and your humanity.

We had used Amazon to order our dog food for many years. Our vet recommended a different type of food and we found the best price on Chewy. I enrolled in their Autoship program to receive a bag of food at my door each month. Because of the transition of mixing the food for a while to get our pups adjusted, I mistimed the second delivery and had to change it. I changed the date and didn't realize I didn't have to hit anything, so I hit "ship now" and ended up ordering the same food twice within a few days of each other. I got an email because Chewy.com noticed the multiple, close shipments and asked me to call if this was unintentional. I called the number, instantly got a real person (after only one ring, no long menus or automation to deal with), and she took care of it in less than two minutes. Fantastic service and great prices!

I called yesterday to cut back on the frequency of my automatic dog food shipments. One of my dogs recently passed away. The lady, Ka-Shunda, asked me what his name was. I told her and today received a gorgeous fresh flower arrangement and condolence note. I’m just amazed. Thank you!!

I have been using Chewy.com for the past year. I ordered everything for my German Shepard from them. Even in the end all of his medicine. My beloved friend just recently passed from bone cancer and I needed to cancel all my auto ships with Chewy.com. They asked why and I let them know. Today at work I received a bouquet of flowers from Chewy.com. This is the best company I have ever ordered from online. The orders came most of the time the next day, if it was not my auto-ship orders, and whenever I needed assistance their online chat was always able to handle it. I will most likely get another dog in the future and I will definitely use Chewy.com for all my pets needs. Chewy.com in my book gets 10 STARS.

We had 2 autoship accounts for over 2 years. During this time I found it necessary to closely monitor what the charges were as they change prices without informing you. They will email you when a product is no longer available, but not when there is a price increase. Yesterday I called customer service to make sure some additional items that I added to my order were added to my shipment. I also asked the service rep. if the price of one of the items would be the same. She said it would. However I checked my account the next day and found the price had gone from $8.59 to over $14.00! When I called cust. serv. she made no attempt to help other than to say "if you decide to try Chewy again".... I had ordered 8 of that item which would amounted to an additional $50.

O.K. I am blown away (in the best way possible) about the caring and compassionate nature of this company. Our sweet Shepherd, Britta, passed away and we had forgotten to cancel the autoship on her food and treats. I had an online chat with Andre and he was so compassionate and understanding. They actually refunded our money for the food/treats and told us to donate it to a local shelter. We were very impressed. That alone was amazing, but a few days later, they sent us flowers! WOW! I have never had a company go so above and beyond. They really understand how much our fur babies mean to us! Thank you Chewy (and Andre)!

I used to buy food from Chewy before I moved to a remote area where it's hard to get deliveries of huge bags of dog food. But need a prescription a few times a year, so I put in an order for heartworm meds and gave them my vet info so they could contact and verify. Got an email saying my vet requires I send in a written prescription mailed to Chewy. Except my vet never said that, and Chewy never called the vet. The vet gladly faxes and calls other online pet rx suppliers and has no reason to lie to me - my own family works at the vet office.

This is one of the worst companies I have ever dealt with. We ordered a large bag of dog food, Nature's Balance. When it arrived, it had 2 days left before expiring. We called customer service and let them know. They sent us another bag a few days later which had already expired. From the grocery store, At least you'll know what the expiration date is before buying.

Chewy - when buying online feels like you're buying at a mom and pop shop because they TRULY care about your pets! We have a 3 year old toothless cat with severe upper GI and allergy issues on top of Feline Calicivirus and being prone to urinary crystals. It's going to be a long life for him if we can't nail down a good food that doesn't make him sick and that he doesn't hate. Chewy has been with us the entire way, providing support and helping us find what is right for him and provide any unused portions to shelters in need. Not to mention their genuine concern for our pets and Christmas cards. I do not want to shop anywhere else and could not be more grateful for their amazing team. :)

Okay, I placed my first order in July. I ordered late on Thursday night, I paid for the shipping. They shipped it out Thursday night and it arrived on Saturday. This was great. So I place an order on August 10, they shipped on 8/11 at 11:17 am and was shipped to arrive 8/15. This is not two days. According to my call to Chewy, it was FedEx's error. I contacted FedEx, because I received a text message from FedEx saying it was delivered. It was nowhere on my front porch, in my driveway, around the side of my house, in the neighbors porches or anything.

The following testimony was uploaded to the Better Business Bureau on August 15, 2019. A resolution of money and cause was sought. Avoid this company at all costs. Apparently they do not have internal monitoring that protects consumer accounts from holds that encumber dollars for days and days.

I purchased 7 products from Chewy.com. This was my first time ordering from this company. I ended up having to return 4 packages of dog treats for various reasons. To my surprise I was told my money would be refunded and to just keep the treats or donate them to a shelter. No hassle with packing or taking to the post office. I will order from them again.

I enrolled in Chewy.com auto ship for Meow Mix cat food. The price was $5.93 per case of 12. I just received my 3rd order and the price per case charged was $8.54. I called customer service for explanation. Torria, the representative was of no help. Yawning during our conversation, she never grasp what my concern was. I asked for reimbursement, she refused. I cancelled my auto ship with Chewy. Increases are to be expected but not by 33% per order. I am very disappointed with their customer service.

I called Chewy to place an order on the Paws & Pals Jogger Dog & Cat Stroller on 8/6/2019. Spoke with a customer service representative Natt. He placed the order. I received the order of the stroller and to my surprise it was not anything like the sales representative had stated... I opened the box to find screws and some-other pieces I needed to put together with tools. The box came with no Instructions or did Chewy have a video on how to put this Stroller together. The stroller also was not a good quality stroller. It had the bed padding on inside of stroller made of FOAM!! Which had already a tear on the side of it.

I placed an order for $232 yesterday. I got an alert this morning that my bank account was overdrawn. They removed the $232 but placed an additional hold on $215. I called and they said this was common practice for them and the hold would come off at midnight. I don't understand. They already were holding/withdrawing the amount for the purchase. I do a lot of online shopping and have never had this issue before with any other company. Will never buy from them again!!

I have always been on the cautious side about purchasing online. However, my husband and I really liked the two doggy car seats for a upcoming trip. The price was good so I made the purchase only to wake up to my credit company email stating that Chewy.com has charged my card three different times for the same two items. Then when I called this morning all they could say to me is the charges would fall off and it’s their system which is BS. I will never order from this site again.

I ordered a case of kitten food, a cat litter box, & a few other items. The litter pan has mouse droppings. The case of kitten food has a big hole where the mouse (or mice) chewed through the packaging. The case of kitten food also has mouse droppings. Of course, I see all of this after I touch this stuff. I have to assume the mouse is still in the kitten food case. I’m certainly not going to open it to prove myself wrong. This is just completely unacceptable. I feel like I need a shower after touching this stuff (have washed my hands 5 times in the past 10 minutes). I don’t think I will be giving any more of my money to Chewy.

I was reluctant to try Chewy because I thought their prices would be higher but they are not! A lot of their prices are the same or less expensive than at any of your local stores. I have been a Chewy customer now for probably 3 years and I have never been dissatisfied. If you do have an issue their customer service is stellar. Believe me they will take care of you. If you're not using Chewy for your pet products you are missing out. So very convenient. No I do not work for Chewy nor have I ever. This is an honest review from a satisfied customer.

We were promised 2 day delivery. 3 days later and nothing. We followed the tracking number and were informed that our order was sitting in Philadelphia and would remain there, according to customer service, for the next 2 to 3 days, because "they don't deliver on Sunday or Monday." Big promises, bad customer service.

I order from multiple pet stores but from now only only Chewy.com. I ordered by mistake dog food flavor mine can't have and opened it before realizing it. I called and they refunded me and told me to donate or give to someone. They really care for their customers and are customer friendly. I highly recommend Chewy.com and will only order everything my dogs need from here!

I had a problem with my dog being allergic to a new dog food. I needed to get her back on her old food. Chewy went above and beyond helping me. I can't say enough of good things about them. I have been a customer for quite sometime and will be for a long time as long as I own pets. Thank you Chewy!

My experience with Chewy.com was great, good prices, fast service, and friendly staff. I did not understand that scripts come in a separate order, from other items but they made it right and I will use them again.

I’ve been a Chewy customer for about a year now and finally reached my boiling point! The website on numerous occasions would not recognize my password prompting me to change it almost every time I tried to log in to order products. The final straw was an auto ship that took a couple hundred dollars out of my bank without my consent. I never signed up for auto ship on those products. Chewy’s prices are a little better than some but just not worth the hassles. I just cancelled my account and deleted the app off my mobile device!

I ordered a harness for my dog and it was a little snug, so I figured I should have gone up a size. When I contacted Chewy for an exchange, they asked me to donate the smaller size to a shelter and will send me a new one FREE! I thought that was such great customer service. They definitely got a customer for life! Their prices are great and the convenience of the autoship is wonder.

We have been getting Abby’s diabetic cat food from Chewy.com for about four years. Love the auto ship delivery each month. We recently called to stop the order since we lost Abby. At a difficult time we were very impressed with the caring customer service we received. Like others have mentioned, when we inquired about sending the food back, they asked us to donate it to a shelter. We were shocked. We then received a beautiful bouquet of roses with a heartfelt note from Brenden and Chewy.com. What a class act!!!!

If there is an issue with your account or order did not go through. No notification email. Support was prompt but ran me in circles. First and last time user. Found same product for way less and no hassles.

We recently lost our beloved cat Nacho to old age. We called to cancel our subscription and first off, Matthew provided outstanding customer service. He was compassionate to our loss. To our surprise, the very next day we received a beautiful floral arrangement from Chewy! I was floored that a company this big would take the time to send their condolence. It really meant a lot to us. I highly recommended this company, as they are efficient, timely and show they truly care about their customers. Outstanding!

I have been buying Blue Buffalo bison dog food for my dog since she was little. She has always gobbled it up. This last bag I bought from Chewy - she doesn’t like so much and it’s a struggle for me to get her to eat it all. I emailed Chewy and Blue Buffalo and asked if there had been a change in the recipe. I received no response from Blue Buffalo and an outstanding response from Chewy. They are even sending me a new bag of dog food! Every time I’ve had a question - Chewy customer service goes out of their way to assist me. I will never buy my pet supplies anywhere else.

I recently ordered a few things and realized after I got one of the products I made a mistake. I emailed Chewy and they offered to send me what I meant to order with a waived shipping fee. This is the way customer service should be by every company all the time (I realize that will never happen). I will always continue to order from Chewy, because I've always been happy! Thank you CHEWY- you ROCK. :)

I just love Chewy! Always fast delivery and and correct orders. This time they forgot my salmon Greenies (never happened in years shopping there) and sent me a voucher for more Greenies until my package arrives. Very friendly and happy employees. I will forever be a loyal customer! Thank you Chewy!

I recently placed an order, with Chewy.com, that had the wrong product listed on it. I made the error. By the time I noticed my mistake, the order had left the warehouse. Upon contacting Customer Service, Leshondra, pleasantly ordered the intended item, with free shipping, and kindly asked that I donate the original product to my local shelter. As the hour was late, Leshondra could not credit my account at that time. However, she stated that by contacting the department in the AM, the credit would be applied. Rodnesha, also in Customer Service, took care of that transaction the next morning, also pleasantly. Now, that's great customer service!

On 7/26/2019 I placed an order for ** and **. On 7/26 Nicole ** told me approval had been received. On 7/29 Matthew ** told me they had received approval for ** but not for the **. On 7/31 they said an email had been sent to the vet for approval. The vet has approved each request. On 8/1 at 3:10pm Kitty told me they had received approval for ** but not for **. Subsequently she called the vet and was told approval had been sent. However RX@Chewy.com denies having received the approval, despite the fact that they said on 7/26 that it had been received. How Does this matter?

I have been doing autoship with Chewy.com for the past year. Every time I make any changes to autoship I get charged double for that change and end up with double the amount of what I’ve ordered. This has happened approximately 4 times this past year. This is too hard on my bank account, to be charged double. The last mistake was $104 x 2 to my checking account and was asked to send back the order in order to get reimbursed. I finally canceled my autoship, which I should have done in the beginning. I would not advise other people to do the autoship with Chewy.

Like many have reported, I called to find out about returning a bag of prescription food purchased from Chewy for a pet we had to put down. They refunded the money right away and asked that we donate the food to a local shelter in their name. The food was $80. I was stunned! Then today I received a dozen roses with a thoughtful card from Chewy expressing the condolences for our loss. I mean, I'm just shocked. What awesome customer service!! I find their prices competitive if not better than other pet supplies, and I love their auto ship feature. I'm in love with Chewy!

We put our wonderful Great Dane down unfortunately and we had a lot unopened dog food left. We wanted to return the food. Spoke with Melanie. She refunded the money and told me to donate the food to a shelter. That was so nice and then we get a nice bouquet of flowers in sympathy of our loss. Just want everyone to know they are a great company. Always got our orders in a couple days. Thank you Melanie for the flowers! Highly recommended!

I will comment on the checkout process using their smartphone app. I went to checkout my order on my Android and the last text box I filled out was the promo code box. I don't know if I hit Return on my phone's keyboard or just totally disregarded the "Apply" button, but because I didn't hit that Apply button, my promo code (which would resulted in a 40% discount) wasn't applied to my order. I emailed my promo code to Chewy right away using their provided support email and I received a response less than a couple hours later with them willing to fulfill the discount after I received my items, no questions asked. I emailed them again the next morning and received a response in less than 20 minutes. This painless process is leaving me a happy customer. Thank you Chewy support team!

They have everything you need for your pet, their prices are outstanding and they make it just too easy to order. I started using them for my pet's prescriptions and prescription foods and not only did I save money, but all I had to do was enter my vet's name and they took care of everything quickly. When I recently lost my 13 year old dog, I had just purchased his food. I called and asked if I could return the unopened cans and bags. They credited me for my full order and told me to donate it to my local shelter in my pet's name. As if that wasn't touching enough...three days letter I received a bouquet of flowers with a condolence card. All companies can learn from Chewy.com on how to run a large corporation with a small business personal touch.

As I indicated above for years I have received broken or untaped boxes open with dog food or supplements. Cracked bottles of shampoo and conditioner spilled all over food and other items due to poor packing. For years I have called to complain. THEY REFUSED TO REPLACE UNTIL THEY RECEIVED THE BAD ITEM BACK so my dogs often would have to eat real food, be without liver supplements....

I am disgusted with Chewy Rx services. NEVER should you be put in a position to find out your insulin script has expired the day BEFORE your auto shipment is due to arrive. Sounds like a simple problem to solve but not so much if you have recently moved, and something like this occurs over the weekend. Compounding the problem are customer service people who are friendly, but don’t know what they are talking about. I lost valuable time trying to solve the problem with a rep who told me I could scan and email the script I had. This of course was wrong! Chewy Rx- if you have the technology to push me emails constantly asking me to buy things, how about an email that says, “ WARNING-your RX has expired. Please have your vet contact us with a renewal or your next auto shipment will be canceled.”

I have been ordering from Chewy.com for over a year and love them. I have had several occasions to contact customer service, mostly because I submit my order and forget to get something. Every time I contact them whether it be by phone, email or live chat I have always had excellent service. Tonight I had to contact them because my order was delivered and in pretty bad shape, I had gotten litter and cat milk as well as other items and the litter crushed the cat milk and well a hot weekend in a FedEx truck and you can probably guess how nice all the items were. I called Chewy’s customer service and in less than 5 minutes my concerns were addressed and a replacement shipment was on its way. They have the best customer service of any company I have ever dealt with. I would recommend anyone with animals to use Chewy for all their pets needs.

Thank you Chewy.com for your compassion when I lost my cat, Ollie. The customer service agent that I spoke to to inform the company to change my AutoShip was so caring and so compassionate. In a time of loss it was so comforting. Thank you! I will continue to use chewy.com for all my other pets needs.

My second purchase experience with Chewy: While waiting to n my package (at home in clear sight of my front door at 6:28 pm) my I checked my tracking status which said “out for delivery”. I checked again. As late as 8:15 pm it still said out for delivery. I commented that it was odd they deliver that late. This morning the tracking status said delivered at 6:30 pm which was impossible given I had a clear line of vision through my security screen door. Chewy doesn’t have access to the shipping/delivery details of their own package to identify the discrepancy. I even have timestamped screenshots of the delivery status. Nobody at Chewy can explain and their customer service resolution is to reship for delivery in 3 days. Very dissatisfied. I wish I had just made a trip to a local pet store.

Up until December 2018, I would have given Chewy 5 stars for customer service, shipping speed, etc., especially having been a customer since around 2015, trying to exclusively buy my products from them. It was this trust in them that prompted me to try their American Journey Lamb dog food for my three dogs (ages 2, 8 and 13). This kibble is Chewy's own brand. Two days into the switch (when they still got half and half of the old and new kibble), all 3 dogs exhibited increased thirst. I didn't think anything of it, since I chalked it up to kibble adjustment. Some days later (no more than a week) when they were mostly on just the American Journey kibble, my three dogs' thirst could not be quenched and they were licking their own urine out of their crates (I separate for food time).

This company is heaven sent. It gives best value. I don’t have to lug things home & I most of the time get it next day!! How can you beat that? Well I’ll tell you how! When you call they pick up the phone directly!! That’s right. It takes seconds to add on to an order or ask a question. I cannot remember being so happy with a company ever. I love you Chewy!!!! I really do. Kudos to you & customer service like you. Please teach every business how to be! Chewy is the hallmark!

I've been using Chewy.com for all my cat's food and litter for several years. Customer service is exemplary. Any time I've contacted them, the the agent has been friendly, knowledgeable and extremely helpful. Items always arrive either on time or early. Prices are competitive with anywhere. They use ecological paper-based packaging. Recently they sent me a vase of beautiful flowers just from my mentioning to an agent that one of my kitties had passed away. Wish there were more than 5 stars to give.

I have been a loyal Chewy customer for a few years now. Have contributed positive reviews of their service and products and brought many new customers to them. A few weeks ago, Chewy went public. Now that they're public, evidently, they're going to hose their loyal customer base who built them up to this point. Not only is this extreme arrogance on their part, this is the epitome of greed.

After spending minutes to order my cats preferred dry and wet food (hard to find), I saved myself an hour and half of driving and 40 minutes standing in store lines -- and maybe going home without enough twin-packs of the RIGHT flavor. Even paying the flat rate shipping, I saved money and the package arrived in two days. Prices are very competitive for name brand foods. Thanks Chewy!

Chewy is the most wonderful place. Receive my order very quickly. But the reason I’m writing is because of the recent passing of my dog Sadie. I received flowers from them with a sympathy note. What company does this? CHEWY. The best company ever. I just cried when I got these flowers. Thank you Chewy for being such a caring company.

I just called in to customer service because I am trying to log in to my personal account. I could not log in and so I hit the “Forgot my password” button. I did this twice and each time it could not log me in after I reset the password and told me to call customer service. I called and was told “sorry there is nothing I can do as I can’t ask your password.” Customer Service rep resent the link to change my password, and again it told me to call customer service. I asked her if she could put me in touch with someone that could help and she said “if I called my supervisor she would tell you the same thing and we can’t help.”

I used to love shopping at Chewy.com. I do cat rescue here and finding a reputable outlet for cat food is very important to me. What bugs me so much about Chewy is that their prices change by the hour it seems. I put things in the cart, and the next day I'll go there and they've gone up by several dollars. I called Chewy today to speak to a supervisor about this. He argued with me the entire call (name was Shane in the "L" Department). He told me I need to be "loyal to my pets" by only shopping at Chewy. When I can get the same food at Amazon for $5.00 less, free delivery and no tax, I buy it there. Why can't they be consistent with their pricing? Shane says it's because Chewy only wants to give us the best price available, but they are not. I can find it cheaper almost anywhere.

I have been using Chewy.com for about two years now and my experience has been the best. All orders are received within two days. When there was a recall for a brand of dog food I was using, they issued free return shipping and refunded me without any questions. Sadly, my dog passed away recently. When I called to inquire about returning the recently purchased dog food/supplies, they told me to just donate the items to a local shelter and they issued me a refund. Additionally, they sent a lovely bouquet of flowers which brightened up my mood during an extremely sad moment. The people at Chewy truly care about their customers and I would definitely recommend them to all pet owners.

I order cat food and supplies from Chewy at least monthly, spending more than $100. I have yet to receive an order within the 1-2 day time frame. I live in Western Colorado and am within 50 miles of 2 different FedEx shipping hubs. My last 2 orders took 7 days to arrive and Customer Service says it's because the only warehouse that has the products I order is in Ocala, Fla. I don't understand how a business can run successfully under such false promises.

If I could give 10 stars I would. I have been getting autoship dog food for quite a while and really liked the convenience. I recently lost my dog and forgot to cancel the auto ship. When I contacted customer service I was told to donate the food and they credited my cc. A few days later I received a bouquet of flowers with the kindest sympathy card from Chewy. I will forever be grateful for this wonderful company. I will always recommend this company to anyone with a pet. Thank you Chewy.com.

My two dogs were on prescription dog food. They passed away within two weeks of each other. I received numerous messages of condolences from their customer service team. Very touching. They even sent me a little picture and sympathy card. I had two dozen leftover cans of the prescription dog food left over. They credited me and told me to just donate the food, which I did to a grateful shelter.

Chewy is a ripoff site with bait & switch tactics designed to only benefit their money obsessed business model. Agents will basically promise you everything under the sun until they get your money....THEN, the real deal shows itself. Item are never shipped on time. Major hold ups with pharmacy. CHewy will blame the vet for not submitting faxes (although vets have proof otherwise that they responded with a return fax). CHewy is unable to provide direct fax receipt numbers (which tells the full story here).

Ordered a dog bowl. They sent a bowl wrapped in bubble wrap in a box that was too big with no packing to stabilize the bowl. They tried 3 times to send the bowl. Each time the bowl was broken. Warehouse is not packing breakables correctly. Waste of time and money. Customer Service seems indifferent to the issue.

Chewy raised the price again to $78 for my dog's food. That's $3.25 per can! It's much cheaper at my vet's and at other online shopping companies. It was just $2.40 a can just a little over a year ago. This is ridiculous and I've never seen a company raise their prices so drastically in such a short amount of time.

This review is regarding the AUTO SHIP they offer for Prescriptions ONLY... Chewy offers auto ship which means you can pick a date your order will be shipped out each month. My dog is diabetic & blind and gets insulin 2x a day. I have the insulin & syringes set on auto ship to ship 1 week before I will need it. Problem is, they don't get the prescription approved before it's supposed to get shipped, instead on the day it's supposed to ship I get an email stating "Thanks for your prescription Chewy order! Our pharmacists are reviewing your information and will ship your items as soon as possible!" So I made several calls with Chewy & told them it was an emergency, I need the prescription ASAP & it needs to go out overnight. (They just tell you what you want to hear) "I will notify the Pharmacy & it will ship right away." 2 days later I get an email stating "Your order was Shipped."

Chewy.com is one of the most impressive companies I have had the pleasure of being a customer of. Not only are they convenient and efficient with getting me my orders, but their customer service goes above and beyond the calling. Now every company has hiccups and makes mistakes especially in this day and age where everything is ran by computer ordering, but Chewy has taken every step to make sure their customer service is easily accessible via email or phone and their representatives are always happy to speak with you.

I ordered four items totaling 145.00 by charge card. Then, I my card was charged again as items were shipped. I called the 24hr support line and was told that this was typical for billing and takes 24-48 hours to release the hold which ties up that money for my use. I won't be doing any future business with Chewy and cancelled my account.

They have top notch customer service!! I had an issue with my order and they offered a refund and replaced the order for me with no questions asked. They told me to donate the food (which I definitely will), but it just makes me so happy that they don't seem money hungry. I love Chewy!

First of all my first order contained a large bag of dog food that was opened and taped shut with packaging tape. My 3rd order they charged my credit card the price of my order. I wake up to another charge from Chewy. So I call them and they tell me because some items come from a different warehouse, they too will charge your credit card the cost of the item coming from that warehouse but will credit it back within 3-10 business days. That is absolutely unacceptable! So you charge me for my order and then break down the order and charge me again and I have to wait 3-10 business days to get that money back? This is not how a good business conducts themselves! I WILL NOT BE ORDERING AGAIN AND I WILL BE TELLING EVERYONE ABOUT MY EXPERIENCES!

I placed my first order with chewy.com on Friday morning, July 12 2019. I received an email later that day that it had shipped. I received follow up shipment email Monday morning Jul 15. My order, which consisted of 2 boxes was delivered at 3:30 pm on Monday!! Ordered Friday. Received Monday! You can't beat that. Prices were the same as Walmart on the items I bought that Chewy carried. I have put my purchases on auto delivery! Thanks Chewy!!

I am very disappointed in the choice of delivery services that Chewy has chosen to employ/contract with. They use (among other companies) OnTrac which has a horrible reputation as a delivery service (one star on Yelp) and this choice led to my dog becoming very sick. Chewy, by choosing to use OnTrac, failed to deliver my dogs special food for his allergies within the guaranteed time frame and he became very, very sick when I was forced to feed him other food. The food he eats to control his allergies is only available online.

I am very pleased with the customer service at Chewy. They really go above & beyond and care. Our orders are always perfect, the app is easy to use, and the products are always as expected. Our family loves Chewy and will be customers for life! Thank you so much Chewy for paying such close attention to detail and for providing exceptional customer service! Our pups love getting the Chewy package delivered to see what goodies they get each month.

I have a 9-year old Goldendoodle who has diabetes and food allergies. I order her food from Chewy.com, very recently she has decided to stop eating her dry food (I buy the wet food too). I called tonight and spoke with a representative. She was wonderful! She told me my account would be credited within 3 to 5 business days for the $85.79 for the cost of the food! To top it off, she told me to just donate the food to a shelter! I cried out of pure happiness! What a wonderful, caring company! I will always purchase my pet care needs from Chewy.com and you should too!

1-2 day shipping is a joke. I ordered food for my pet rabbit, I was supposed to receive items on Friday July 12th, no items arrived. I called into customer service who told me to wait until the 13th and still no items today. I called customer service. Items were replaced but now I won't get them until Thursday which is too late. I will never use again.

I use Chewy.com for my pets' needs. I couldn't be happier with every aspect of this company. I ordered dog food and cat litter last night. It was on my porch this morning!!!! I cannot get around as quickly as I used to, and this company shops for me and delivers to my door quickly. I cannot give it enough stars!!!

I had an 11 and a half year old Great Dane who I obtained his pain medications from Chewy. I recently had to put him down. I called them up to cancel his prescription. The next day I got off work and a delivery of flowers had came to my house from Chewy with a card with their deepest condolences for my loss. I'm touched beyond words.

I LOVE Chewy.com. They are a very personable company with great deals. My neighbor has a painting of her dogs that one of the customer service reps painted her for free. They also send monthly coupons and hand write Christmas cards. I have been ordering my Golden Retriever weight loss food for a few months now and the food is always delivered on time, and I can edit my auto-ship whenever needed. I think this company is so precious! Best experiences so far.

I was a customer that received monthly shipments. I needed to cancel the service because the day of my last shipment, my cat of 19 years passed away....the product is no longer needed. When I called Andrea in Customer service she was very empathetic and offered to reimburse me if I wanted to send the product back. I had already paid and donated the product so no issues, I was not looking for money back, just to notify I didn't need product shipped monthly.

I was comparison shopping for a new food for my cat. I was pleasantly surprised and was able to purchase not only a better brand at a better price but also a few new toys. Shipping was free and it arrived within two days. Unfortunately, one of the toys arrived broken. I immediately contacted Chewy and was told to dispose of the broken toy and they would refund the price of it. Wow! I did not expect that! I cannot say enough about this company. It would be nice if more companies would follow their example. Their prices are great, their shipping is fast and their customer service is fantastic. They answer their contacts so quickly. You absolutely cannot go wrong ordering from Chewy.com.

I have always had a positive experience with Chewy.com, but when my dog recently passed away they couldn’t have been more accommodating and compassionate. I had an unopened bag of dog food for my auto ship. I asked if I could return the package to them, but instead of requiring me to send back, they credited me for the unopened bag of dog food and requested that I donate to an animal shelter. On top of that, a few days later, they sent me an arrangement of flowers with a sympathy note for the loss of my pet. It was so thoughtful and sincerely appreciated. Not many companies I know these days that would take the time and or money for such a kind gesture.

So I have ordered from Chewy several time and has never had a complaint. I ordered again about a week ago and got my package on time as usual but I ordered a crate that is a little too small for my dog. I emailed the company and received an email that was not only super helpful but amazingly understanding. Not only did they offer me a refund but suggested I donate the other crate to our local animal shelter. They really seemed like they cared about me and my pet going as far as asking what his name was. I will definitely continue to use the Chewy site.

Free two day shipping says nowhere on website about 5-day warehouse handling time. Two days later I got a refund and the item was still in the warehouse never sent. Would have at least appreciated a $20 gift card to their store for the extra amount buying in store cost vs an actual two day shipping from Amazon. Was shopping online to save money and they cost me money by lying and giving me no time to save with an online purchase. The in-store purchase was only about $20 extra but principle they should have given me credit to something in their store at very least. Instead the owner sent me a two-page apology saying she has dogs and some pity bs. Thanks lady for wasting more of my time.

They sell recalled products, and products the FDA says cause Canine Heart Disease - without ever warning the purchaser. They continue selling the product, both new and as a subscription with no warnings at all.

I woke up this morning to two separate charges for two separate amounts. When I called I was informed they were just holding my money twice. My order was being filled from 2 different warehouses so each one was charging me (why the amounts were different they couldn't explain). The warehouse that was sending me $5 bag of treats charged me over $50 as well as the warehouse that filled the rest of my order. I'm shopping on Amazon from now on where this type of criminal behavior isn't practiced.

I never really write reviews but want to write one here. We recently lost our beloved dog Brutus. He was on a special dietary food from Chewy. Every time I had to speak to a representative they were amazing. They helped make sure to get the right food for him and they gave us a refund for the food once he passed. When we came home yesterday we had beautiful flowers waiting for us on our front door, to let us know they were sorry for our loss. What an amazing and caring company! Thank you!

This is the first time I've ordered from Chewy.com. I got a coupon in mail and decided to give them a try. Bought two 16-lb bags of dry cat food and received them in 2 days. I was trying to find the expiration date on one of the bags and realized the tape. I thought maybe they put the tape to make sure it doesn't burst open during transport. I carefully removed it, expecting a fully sealed bag; but to my surprise the only thing that was holding the food from outside air was that regular tape. Both bags are like that. They apparently sent opened and re-sealed bags. What a great way to gain a customer.

On July 2, 2019 I made my first purchase..the Pet Gear Easy Step II extra wide. I have a 12yr old American Bulldog/Boxer who was just diagnosed with Diabetes. He has been unable to jump up onto the bed, from weakness. So, I ordered the steps to try to help him. The order was supposed to be 1-2 day FREE SHIPPING on any order over 49.00. My order qualified for this. I was told that because of the 4th of July being 2 days away, it would probably show up on Friday. I was fine with that. No package on Friday, so I went to the tracking site. It told me that I would receive it, today July 6th. Got home from work and still no package.

I highly recommend Chewy.com; I have had a few issues with orders and have had the best customer service experiences so despite any problems, I will continue using them above any other store or service. In the past, I have received an order with an item missing; one call and the item shipped immediately. This week, I sent a picture of a can of cat food that got completely crushed in delivery, they said they would replace the entire case, and sent me a case of dog food by mistake; I let them know about the mistake and told them we have a dog, no worries, and thank you for making the effort, we didn't expect more food... and they apologized and sent out of case of the correct food. I wasn't expecting replacement at all, just wanted them to ship it differently so it didn't crush again.

We just lost our oldest dog due to age. When we called Chewy about returning dog food, they gave us credit and said to donate it. Two days later a bouquet of flowers was delivered by Chewy for our loss.

First time - and last time - user of their prescription service. Unlike their competitors, Chewy needs you to find an envelope & stamp and mail them the original copy of your prescription. Their competitors (e.g. Petco, 1-800, etc) allow you send in a PDF scan of the prescription. I personally never use the post office - about 98% of my transactions are completed online. I had to go & find an envelope that wasn't attached to a greeting card & buy stamps. I know it sounds silly, but it took me several days to get this completed. Chewy apparently takes a while to process your paper, which resulted in my order getting cancelled. They told me it was because I had another auto-ship scheduled. Rather than CALL me and ask if they could delay the order while the paper was on its way, they outright cancelled the order. This was after I called their customer service, told them the paper was on its way & assured that my order would not be cancelled.