Chewy.com Reviews

Best customer service of any business I've ever dealt with. Great selection and so far high-quality items, and good prices. Great site for shopping, and gives all reviews it seems, not just good ones. A lot of others don't seem to give all reviews. I've had two orders, but wonderful. Thanks.

Customer Service Agent. Went above and beyond for prescription dog food. I received in 2 days. He was great. He called me back to let me know he had called my vet. I was very impressed with him. Also, auto ship discount helps. Thank you.

I found Chewy when I had surgery and knew that I would not be able to go out to get my dog's 30 - 50 pound bags of food for months. Chewy was a lifesaver. Chewy kept me independent and my dog never missed having everything that he would have even if I went to the pet store myself. My dog food came right to my door. Customer Service is better than any I've ever experienced. They treat you like family and they trust their customers. I've never had them questioned me about a concern of mine. They are always ready to please. My dog has since passed away, but I have a new fur baby and even though I'm completely healed, I only use Chewy.com.

I needed prescription food for my dog, the 1st order came the next day! I went on Autoship to save $, unfortunately my pet passed away & with my grief I forgot to cancel. I called, they refunded me & told me to donate the food in Rudy's memory. What an awesome company. Thank you so much Chewy. This actually helped me knowing Rudy will be helping another pet.

I have used Chewy.com for quite a few years now and have never had any issues until the order I placed yesterday. I placed an order for a dog harness, dog bones, and a custom ID tag for our puppy. I noticed this morning on my online banking that I have two charges on my account, one for the amount of the total purchase $52.99 and one for $42.32. After calling them to figure out why, I was told that the id tag hadn't shipped yet so they could only charge my account for the items that shipped. No problem there. The problem I have is that the pending charge of $52.99 should be dropped automatically, not having to wait 2-3 business days.

Amazing selection, prices and mail order service! Shipping is as fast as Amazon Prime without the fee. This is the best place to shop for anything pet related. Their customer service is top-notch. When I need something that requires a prescription from my vet, they contact the vet. There's never an issue or delay. Most of all I love their very competitive prices and free and FAST shipping.

Chewy ships SUPER FAST. Most of the time I receive my order within one day of the shipment. Overall, their prices are competitive with other stores, the exception being Walmart. The only thing I don't like is that they don't accept coupons and I am a cat food coupon lady.

Chewy, is the best. I have been to many other pet stores, and not one has the great customer service like Chewy. Our dogs love Blue Buffalo cookies. I usually order 4 boxes at a time. They arrived very well packed, but there were 3 boxes that the cookies were all broken. I contacted Chewy and they sent me 3 more, free of charge. The Toy I order, I was going to send back to them, was asked to donate to a animal shelter. I mean who does this anymore CHEWY. Won’t order anywhere else.

Chewy.com overall is excellent. They have a large inventory and pretty decent prices. Their quality of products is mostly excellent. Shop Chewy.com for great products and prices. If a person isn’t satisfied with the product they ordered, Chewy.com will refund the price you paid.

My dog passed away. Not only did they reimburse my dogs medication that was sent after my dog passed but they sent me flowers. This companies compassionate understanding and customer service is exceptional and they should be rated excellent. I will use them as long as I have pets.

I used to shop at Petco but some of their prices were too high for treats, etc. So I tried Chewy.com, yes I was skeptical but that was 2 years ago. Since then I do ALL my pet shopping at Chewy.com. Once I place the order within 2 days it's at my doorstep and so far all my orders have been rec'd 100% satisfaction. The prices are lower than petco and shipping is free once you've met the min requirement which is always easy for me. I highly recommend Chewy.com to any pet owner for easy ordering, shipping and satisfaction.

Great prices with the AutoShip. No other store will match it- Good customer service. Very knowledgeable. I have no complaints. Seagal I get kitty litter and food and the prices were vegan same if not better than anywhere else.

Their prices are the best when I compared them to other pet stores. I save on everything I buy because I know the prices at other stores. I made an order yesterday and it was here in less than 24 hours and I didn't have to drive anywhere. I have 4 dogs and they love getting a box just for them.

I have ordered from Chewy.com since Chewy started. I find the pricing to be good. I find sales excellent. If I have a damaged bag of food or treats, the Customer Service Department is excellent in rendering a more than fair solution; Chewy Staff really care about our pets and us humans. Customer Service helps with picking the right product for the specific issue I might have. Very helpful in picking out a new treat, a new toy or a new food.

I would like to thank Chewy for being so nice and understanding. Our dog is becoming a picky eater and we wanted to return a brand new bag of food. Not only did they refund, but we were able to take the food to a shelter!!!

I have been ordering from Chewy.com for a couple years. My orders are usually fairly large. I recently ordered some cat supplies and a dog bed totaling $64.07. The $64.07 showed up immediately as a pending transaction on my account, but two days later, there was another pending withdrawal for $21. I only use that bank account for certain things and keep limited funds in it, and this almost over-drafted my account.

Another important thing we don't have to worry about. Orders come quickly, correctly and at a very reasonable price. Not hauling bags around a store, into and out of the car alone makes shopping at Chewy worth while and we save money. What's not to like?

We have been using Chewy.com for about 2 years now. Starting using when we got our new puppy (Nico). You cannot beat their experienced (CS)customer service and fast and free shipping. Large selection of dog food and treats. CS guided us to correct food in Rachael Ray products that Nico was first put on as a new born. Had issue with a torn bag and they credited us add'tl $$ to buy more while it reshipped a new bag at their expense. You get spoiled by their company, service and expertise. Customer for life!

I’ve been buying from Chewy for a few years. Everything is shipped on time and meets my expectations. Customer service has been wonderful! Any question or problem that comes up they are knowledgeable, kind and very attentive. Don’t need to visit or use any other pet store.

Love the variety of products in one site. Easy site to sort through products! Great customer service as well. The delivery is also fast. This site has everything you can imagine for your furry babies!

Yesterday I purchased $54 worth of products from Chewy.com. When I checked my bank account this morning, I noticed that Chewy.com billed me twice for the purchase. I called them and was told that because the shipment was coming from two different warehouses, they charged me 2 times (unauthorized and without my permission) on my credit card and would be crediting me the difference. I checked later in the day and although both shipments left the warehouses, no credit was issued. When I spoke to a supervisor, I was brusquely told that I needed to read the terms of the purchase. I never authorized them to double bill me for my purchase nor would anyone else. Chewy.com is not the only company that sells dog food and related products and their rude customer service as well as unprofessional business practices and response is unacceptable. I have been a customer for years.

In our busy world, time and value are at a premium. I have a parrot, three cats and two dogs and Chewy’s one stop online shopping makes it easy. The convenience coupled with great products’ quality and diversification of products make it a winner. No shipping costs over $49.00 and receiving the products next day after I ordered! My pets life is good!

Chewy is a great store. Overall their prices are the same as a brick and mortar however free shipping is a definite advantage. Customer service is awesome, never a problem if they sent you something wrong often times they will tell you to keep it and send you the right thing. All good things with Chewy. I am a real buyer. I have two large furry children, who I spoil rotten and Chewy makes it easy.

Chewy.com is our go to for all of our cats and kitty needs!!! With 5 furry friends running around our house, we have constant needs for litter, food, probiotics, toys and medicines. Considering the fact that we have fur babies of the feline family, we all know how picky they can be so the many many choices at Chewy make it easy for us to pick and choose for our choosy babies!! If we have questions, their customer service is superb and beyond measure when it comes to answering the phone or emails. We have never had any delivery issues, although a friend of ours did at one time and Chewy immediately sent her another item, although it wasn't even the fault of Chewy, but the fact that someone had stolen her item!! Chewy.com's prices can't be beat either. We highly recommend Chewy.com for all your pets needs!!!

When I ordered something from them they were so nice and help me out on my return. Gave me my item back the way I needed it. They were so great. I did not have any problem talking to them. When I called they listen to my problem right away and fixed it.

Let me just start by saying. Chewy is amazing! I have no complaints. Just here to rave about them. I made my 1st chewy order a week ago. I had ordered a harness for my best furry friend/dog and it did not fit. I called to return and get a different size. It was very simple! But what amazed me about them is they not only returned my money but told me I didn’t have to send it back. They just asked that I donate it to a shelter!!! My heart melted. This place is amazing and cares deeply for pets! I’m blown away! I will never buy or order from anywhere else again! I’m a lifelong customer now and appreciate their service and company! Way to go chewy!!

I love Chewy.com. I've gotten so I order almost everything from them. Their customer service is above and beyond. I've had problems with dog foods I've ordered, and they've reimbursed me and mailed out a new one for free. I know people who have lost their beloved pets, and chewy.com sends them flowers and a sympathy card. Their product selection is above and beyond anyplace else.

I love that they deliver right to your door and their customer service is impeccable! Five stars on all aspects except selection. I gave 4 stars for not being able to select individual canned/packets of wet cat food and dog food. Especially cats, they are very finicky and if my littles don’t like it, I’m out a whole case each time... would love to buy individuals from Chewy. One more thing I noticed lately is that they are matching Amazon prices now and that raises the price significantly at times. Other than that, I love Chewy.com and their customer service.

The selection is large and I ALWAYS find what I need. There are good descriptions and reviews to help me select the best product for my needs. In addition, the delivery is fast.

Chewy has been fun to deal with. They come up with funny dig words to make to experience funny. Customer service has always been a pleasure. I intend to continue to order my large petfoods from them. They carry a brand that's hard to get.

I have a big dog and a small dog. I thought Chewy sounded like a neat idea. So on the very first order, the rather expensive vitamins were busted all over box that also contained canned food. The vitamins were ruined. I didn't call as I hate to call to complain to a service rep that just wants the next call. So thinking it was just a harmless mistake, I placed another order. Same products and again same problem. Vitamins destroyed, all over box, my floor, just not what you want to deal with after work. So I called. I just wanted them to be covered in bubble wrap or something so 2 cases of dog food wouldn't crush it. I was told a message was sent to warehouse, that sounded caring so I was happy. Third and final order came so completely wrong I think it was packed by a child looking at the cutest animal to put in my box. I received cat food, no vitamins and incorrect can dog food.

Very easy to get started getting your pet’s food and accessories shipped. I do recommend Auto Ship but I had to cancel it because my pet became ill. Hopefully, he will recover soon and we can start again.

I couldn't be happier with Chewy. Their prices are by far the most economical, and their autoship offerings make the process even better! I order all our food, treats and supplies for our 3 dogs and a cat from Chewy. The website is simple to use and the customer service is the absolute BEST! They are quick to correct any issues, even if it was due to customer error.

Exceptional customer service. So easy to contact and surprisingly accommodating, especially for an online business. Tracking information always accurate and shipments on time. Very easy to adjust auto delivery. Best prices.

Chewy provides online shopping that makes life easier. I can order and have everything delivered with much less hassle. Prices are definitely competitive with other retailers. I also order my pets medications for less and get them delivered.

They have amazing customer service, to the point that they go way above "normal". I have a chocolate lab and they sent me a hand painted portrait of him, it touched my heart! They also will replace anything that isnt right no matter what. Every person I've ever talked to have been exceptionally friendly and helpful!

I have been shopping this store exclusively for about 6 years for my too many cats. They almost always have what I need in stock, if not it is replaced with product of my choice or I can agree to wait for it. FAST shipping and delivery and they are never late. I depend on this for my pet's needs. Thank you Chewy, for being great!

Great products at a great prices. Products are the same as pictured online. Order ships quickly and packaged well. You can also do an automatic reorder at a discounted price. Personally don't use at the current time, but a good option.

AMAZING customer service and products are priced right. Fast delivery also. Love these guys. They are so helpful and when something isn't right - they're so quick to take care of it - by chat. Fast and done!

From the very first interaction I experienced with CHEWY.com to the present, I've been impressed with their consistent superior level of products and customer service. This is very "im-paw-tant" to me. I want the best for my two little angels and CHEWY.com offers nothing less than the best. Their products are affordable for everyone's budget. Bottom line is.. CHEWY.com makes being a "pack parent" easy and fun!

I have a recurring order with Chewy. It always arrives on time, correct and in good condition. The products are a good value and it's very convenient to have them delivered. I need a prescription diet for my cats and I save quite a bit ordering it from Chewy rather than getting it from the vet.

I have enjoyed this company. They don't hesitate to replace a defective or wrong product and it's completed in a timely manner. Prices are affordable especially in bulk and available products my dogs are happy with.

A wonderful company. The employees genuinely care for fur babies and families. The surprises of birthday cards, sympathy notes, and the random amazing pet paintings truly reach above and beyond any other pet company. I WOULD HUG EACH ONE OF THEM IF I COULD!!

HAS THE BEST PRODUCTS FOR LESS. I love all the products I've purchased from this site. All our dog beds are from here as well as dog treats, clothing, collars, vests and toys. I go here first when I need to purchase something.

I am a long time fan and satisfied customer of Chewy.com. I was able to get everything I needed for my new puppy through the site such as crates and dog food. I love how user friendly the website and the app is, it makes shopping for things I need for my dog at the moment very easy and stressfree. It's also great that shipping is fast and they sometimes have good sales. Customer service is great as well! I remember calling them and getting someone on the line right away and resolved my issue.

I adopted my boy Hamilton and immediately toys for him (comfort toys, chew toys, and learning toys). Chewy.com was quick and reliable! Their products are quality and, if I'm not satisfied, their customer service staff goes above and beyond to rectify the situation!

I can't say enough positive things about Chewy.com. I started using Chewy.com about 8 or 9 years ago. My dog had bad allergies and the food that I finally found that worked for her was difficult to always find in the local pet stores. I found it on Chewy.com along with my dog's allergy shampoo that the vet. recommended for her. Both products were less expensive on Chewy.com and always available when I needed them.

So I was very skeptical when I first learned about Chewy.com. I had always gone to my local pet store for my dog and cat food. But one day I did a search for my dog food because the local store didn’t have any that day. Chewy.com did and it cost less, to my surprise. I did decide to try a different food that seemed well rated and when my dog wouldn’t eat it, Chew.com promptly refunded me and let me donate the unused portion to the local Animal shelter. I tried again and have found them to be so convenient and cost is lower. I use them for all my pet needs now. Food, flea and tick preventatives, everything.

I have 3 dogs and as you would imagine that's a lot of dog food, treats and wee wee pads. I read an article on Facebook about 3 years ago about Chewy and I decided to try them out. Since then I have encouraged my daughter, neighbors and even strangers to use chewy. The customer service alone is worth it. But then there are the birthday cards, Christmas cards and even sympathy cards. That they understand dogs are picky and refuse to eat even the most expensive foods after you've ordered it for them. I had such an experience where I wrote a review that my pups wouldn't eat something and I received a refund and was told to donate the food to a local shelter. I've called after an autoship was sent to add an item and received it the next day with no additional cost for shipping. So this is my review of Chewy's. I only wish there were more companies out there like them.

Super people that work there!! Wonderful place for all pets, even horses! I’ve shopped here for a few years and love it!!??? Highly recommend for all. Better than Petsmart/pet I except for the adoptable pets at Petsmart.

The amount of product they now carry for our 4 legged friends is exciting in itself. I have a new friend that I met a few years back that works in Customer service and Loves her job. The fact that they hand write thank you letters to Everyone C'mon Man That's just Another Amazing thing. Sponsoring Top Dog on TV Now I am a Fan for Life.

I have ordered many things from Chewy. The descriptions of items are spot on. The prices are always competitive. The interface is intuitive to all the people who use it that I have talked to. And the ability to set autoshipping is nice.

Service beyond excellent, returns, no questions asked. Save a fair amount of monies to warrant using their services. Staff very courteous and make sure to answer all your questions.

Chewy.com is awesome! We have been using them for about 2 years & we had an animal cross the rainbow bridge. I had removed the pet from our profile & within a few hours received a call from customer support to check & within a few days had flowers & a card sent to us for the loss of our animal.

Chewy has always offered a wide selection of dog products at prices that are usually better than store front. They are also very customer friendly including correcting order errors. Chewy will always be the first place I go for my dog's needs.

Chewy.com is great and I recommend it to everyone that has a pet. They have a huge selection of anything you need for your pets, that you will never find in local pet shops. They deliver quickly (I live in the USA), and the orders are always correct. They also have prescription pet foods that are sometimes hard to find elsewhere. Their customer service team is great, and I have never had a problem with them. Everyone I know that has a pet uses Chewy.com. You have to try them if you haven't already.

Shopping online and getting what you want is so important. Then getting it at your doorstep is the best. My pets are happy to smell the box and the prices are great. User friendly site and easy to do quickly. Nice selection of products and easy to get service if you need it.

Ordering online with Chewy is easy and usually quick. Most of the time they have the product we are looking for. Delivery is quick and better than running to the store. I find that when buying the products for our bunny, they are cheaper online as well as the stores

Prices are same as Walmart, better than Petco and other big box stores. When you add in cost of vehicle fuel, free shipping from Chewy is cheaper than going to Walmart. Product mix seems to be the same as Walmart. At times Amazon sometimes has better prices than Chewy especially when you purchase with free shipping.

The day my auto ship dog food was delivered we lost our precious Angel that night. The dog food came very quickly and was easy to cancel the auto shipment online but with my devastation I couldn’t stop crying for a day or two to call customer service to try to return the dog food. When I spoke with Jessica, she was so understanding as I kept breaking down on the phone and was wonderful helping me with what to do with the dog food. I donated It and was credited back for the dog food. There was a knock on my door today with a flower delivery and a condolence card for the loss of Angel from Jessica and Chewy.com. I will never forget this very compassionate gesture of humanity that I thought was gone nowadays. I’m a customer for life and will never forget.

Up until about 4 months ago we had 4 large Maine Coon cats. Thus we went through a lot of cat food. Most we bought from Chewy both for the price and for the delivery to our home. We have always been satisfied with the service. We lost two of our Maine Coons recently, one just a week ago. We still have the two younger ones, but of course they are cats, so they do not like the same foods that the older cats ate.

I've ordered from Chewy.com many of times, also have had auto-ship. Product quality is great and customer service is superb via internet chat and/or a phone call. Just note place your order on a Thursday or before, due to the fact no shipments are received on Mondays.

Chewy.com is amazing! From their selection of pet treats, food, and medicines! I would recommend them to anyone for these selections and their prices and their fast shipping that is freeze over $50 no matter the weight of your items.

Customer service, online assistance and recommendations (that really worked) are the reasons that I continue to use them! Two of my top experiences were:

The service is incredible. They send out your products immediately. They answer the telephone 24/7 for any questions. Chewy carries all products and prices are the same or better than the pet store. I order from them for all of the above and especially for convenience. I travel a lot so Chewy helps by delivering to my door so I don’t need to shop a huge quantity before I leave and my pet sitter does not need to carry heavy items.

We order our cat food from Chewy and we love it. They deliver within 2 days and I have a subscription every 3 months but if I need it sooner or later they can alter your delivery whenever you need it and it arrives within a day or two.

Chewy has always had everything I had ever wanted - or that my vet recommended! Shipment is almost immediate and returns when rarely necessary have been a breeze! My pets have received birthday cards and when I lost a pet I received a card from Chewy too. Seems to me that they truly put their customers first!!! Their customer service is second to none! Thank you Chewy - for always being there for me and my pups!

Excellent selection, great prices, great customer service! All orders shipped FedEx. Whenever there has been an issue, the customer service agents have resolved the issue immediately. Best customer service around. Give them a try!

I order online so I did not deal with customer service. The prices are pretty good. Would recommend to friends and family. Need a store location near me. Overall it seems like I did. Prices really be beat Petco yes.

Chewy.com goes above and beyond in customer service. Recently I ordered some dog treats. They sent a request to review the treats. I wrote that the treats were bigger than expected and hard. Without being asked Chewy refunded my money. I was so surprised.

Everything is right there for me. I don't have to get out into this crazy world trying to find just what I need for my baby boy without fighting the people & waiting in line! I can even get my babies prescriptions through Chewy.com. I just love it!!

I really like that the heavy stuff gets delivered right to my door and there is no shipping cost with an order over $50.00. I also like that I can change my auto delivery goods and delivery times depending on my needs - and if I want to skip an order, I can do that too. I have also gotten RX food from Chewy which was pretty simple, I just downloaded the RX and put in my pets Vet info, upped my shipment date and it was sent with my auto delivery. I was not overly thrilled that when I had a coupon for the RX food, there was no place to add it in and when I called they said I would have to mail it in and it would be credited to my account. All in all ordering from Chewy is very convenient and they ship super fast too!

This website is the worst. Things I order never get to me. My address gets changed randomly in their system and FedEx can’t deliver the packages, even though the address is entered correctly on the order form. Their customer service is anything but. Don’t bother with them.

I was tired of paying the high prices for meds at my dogs Vet clinic. After finding Chewy, I was so happy. I set up my account, added pictures of my dogs, made my first order, added my credit card information, all was going fine. The very next day, I received a call from my Vet clinic stating that they disapproved my request to order because they do price match with Chewy. Do WHAT?! I have two issues, one with Chewy and one with my VET clinic for overcharging me for 5 years. I had my Chewy account deleted and will be selecting a new VET clinic. How Stupid... Regardless of laws, I can understand the law. What about being upfront with customers. Sooo STUPID, goodbye chewy!

Chewy.com always advertises their free shipping, but this is an inaccurate statement. Free shipping applies only to orders totaling more than $49 or if you sign up for automatic order refills. To me, that's not truth in advertising. Their prices are slightly lower than in retail stores, but not significantly. The big positive for me is that delivery always occurs within 2 days of ordering.

Chewy is a great convenience for me. As a single woman with several pets (1 dog & 2 cats), it’s a real chore to drag home large bags of dog food, cat litter, etc. Chewy also provides a great selection, all the best brands, etc. I also love the great selection of toys and clothes for my dog. Chewy is the only place I’ve found a great selection of clothing for my Standard Poodle. Everyone has clothes for little dogs but no one else had them for bigger dogs.

Great company. Good prices. Customer service is excellent. Very good selection of products and don't think there is anything that you couldn't find for pets on Chewy. Never any problem should you wish to return any items.

Chewy's almost always has what I want. Their prices are usually better than Amazon. They have all kinds of foods for my cat. When I order food and my cat won't eat it, I just call them and tell them and they will refund my money and I donate the rest to rescues. Their customer service is the best. They always help no matter what it is. Cats are difficult because they usually stick with one food then suddenly they stop eating it, so it becomes hard to know exactly what they want and the customer service is the best at helping.

Chewy orders arrive only 1-2 days after ordering. My cat, Micky, is on a prescription diet and Chewy contacts the veterinarian for the prescription. One time I had ordered a toy for for Micky. It was a card of three mice. I ended up getting 3 boxes! I called Chewy and let them know what happened. They told me that I could give some to friends and family or donate them. I did both. I love how easy it is to order.

Exceptional customer service, quality products, wonderful sales, super fast shipping, these folks are responsive to issues and correct them quickly. I’ve used them since their inception and will continue to do so. It’s so nice to have my pet’s food delivered.

Being disabled, I really love Chewy. Always have what my pet needs and delivery is fast and accurate. The prices are much better than my local stores and I really appreciate the fact that there is no heavy lifting involved.

You order from Chewy and sometimes your order is delivered the next day or two at max. Their customer service is Incredible. If you call they answer your call very fast and will always do everything they can to help you. Really great place to buy your food and other stuff from.

Staff are very knowledgeable and helpful. They answer informatively, are courteous, patient and offer options depending on consumer finances and preferences. I have only had positive encounters and will continue to shop with Chewy.com.

They ship very fast, prices are good and they have the best customer service I've ever experienced anywhere (not just pet stores). Dealing with them is exceptionally positive! Highly recommend. My pet recently passed away and they gave me a full refund for a recent order and asked me to donate the food. Also they were very empathetic. They are always very helpful and easy to deal with questions, orders or concerns.

I have tried in-stores such as Petco, Pet Smart and even mom and pop shops. Also the online stores like Bark box. They pail in comparison to Chewy. They have an outstanding selection of products from toys to grooming and the prices are unbeatable. And to have your order within a day well very convenient. They have a answer for everything. If you have any type of animal I would recommend Chewy. 100%.

Chewy is a great place to buy pet supplies. The staff is very helpful if questions needed answered. The prices are very good and the shipping to our home is free... Can't say enough about Chewy, love it...

Chewy makes shopping enjoyable and easy. Their prices are fantastic and the customer service is top notch. When I first started ordering, I frequently had to call customer service for help. They go above and beyond, every time.

We like Petco, because they offer a lot of different brands, I would recommend Royal Canin weight care for our 8 yr old toy chihuahua (Lucy), because she likes it, and other products by Royal Canin. Plus Petco also carries health supplement for dogs, cats that help them with their arthritis, and whatever health issues that they may have. Plus Petco offers fast delivery on most items sold.

There has been times when we have received dented cans of either dog or cat food and when we call they gladly tell us they will resend and for us to donate to a shelter. We have been ordering from Chewy for a number of years and we are very happy with their friendly customer service and supply of almost everything you can imagine for our pets.

The customer service dept far exceeded my expectations by empathizing with my concern, and resolving the reason for my call in a expeditious and courteous manner. They even did a follow up phone call to ensure that my next shipment was correct. Five Star treatment is what I received, and a Five Star Rating is what they earned from me!

Chewy.com is very kind and compassionate when it comes to your pets. The customer service is excellent and the selection is great as well as the best prices. I have been dealing with them for 3 years now and they have never let me down yet.

Prompt customer service, low prices, and free shipping are the key factors in keeping my repeat business. I had issues in the past with the shipments, but Chewy representatives were proactive in correcting the issues. I am a happy Chewy customer!

Variety of products which is great. Customer service awesome. My dogs insulin was late arriving due to bad weather. I was hesitant about using the insulin that was left for more then a few days without refrigeration. The customer service rep sent me another bottle asap, they were great about handling things quickly. Happy customer!

Very generous company who is all about the animals. If something is not good for your animal they ask to donate to a shelter. Never a problem with this company and their prices are excellent. Will continue to do business with this company.

Chewy always stands behind the products they sell and if for any reason you are not satisfied they will refund your purchase price and work with you by recommending a different product that will be more suitable for your needs. The customer service team cares about you and more importantly your pet. They send personal notes, birthday gifts and my absolute favorite is the handwritten Christmas card we receive each year. Along with all these wonderful advantages and benefits Chewy provides, they also offer great prices, a huge selection of products, 2-day shipping and prescription items are also available through them. Chewy makes pet parents and their furbabies top priority for all their needs!

I love ordering from Chewy as the selection and prices can't be beat. I love being being able to browse through and then make my selections and I always am surprised at how little I spend in comparison to the pet store. The delivery is fast and the one time the bag of dog food arrived torn they replaced it at no charge and told me to donate the opened bag. Overall I love the selection and prices and of course the dog loves getting her chewy box as they always enclose a treat.

Chewy gives great customer service and lower prices. They have a large selection of choices for my dog and delivery is within a couple days. Once I ordered treats and tried to return as my dog needs a diet and Chewy had me donate the items to a shelter. I was very impressed!

I find it very easy to look up different brands of whatever I’m looking for and compare prices. They are very responsive if you have a question about an item and returns are easy to do. I especially like their selection of dog clothing and collars and leashes.

These guys are a great supplier for prescription food for your pet. Email them the food prescription, sign up for auto-refill, and you are set. Refill are easy to adjust., and the service is great. I have had some issues with the pharmacy, but they were worked hard to straighten things out. I love the 24-hour live chat. The "chatters" work diligently to maintain satisfaction. Overall, despite some kinks in the process, I am satisfied. I really like them, otherwise Chewy wouldn't get the good review it got from me.

Not a lot of choice for guinea pig food. Shipping was quick and no damages. I have purchased dog stuff. I own two dogs and two guinea pigs. Rookie the beagle, Cooper the Corgi. Silly and Willy are guinea pigs.

Chewy.com is great. They have good prices, fast shipping and wonderful customer service. If you ever have an issue with anything they make it right. They are great contributors to pet rescues too which makes me love them even more.

I have a very picky eater. I have been trying several varieties of food and treats from every store imaginable. I finally found Chewy.com! The prices are low enough that I could experiment. I finally found the food and treats Miss Picky will eat!!! Thank you Chewy.com!!!!

Chewy takes care of their customers, both human and animal! They offer phenomenal customer service, a wide variety of food, toys and products for your fur family. They even send thank you cards, sympathy cards, Christmas cards, birthday cards...you name it! I won't shop anywhere else for my furbabies!

They are the most loyal and caring Pet Store that I have ever used! 99% of their orders are within 2 days received. THEY SEND OUT THE MOST AWESOME CARING CHRISTMAS CARDS. Online ordering through the auto ship when you decide you need the auto-ship sooner seems to get a bit confusing. I end up with 2 of the same items usually.

I enjoy using Chewy to buy pet supplies because it’s easy to order online to make sure you are getting exactly what you need. There is no need to carry bags of dog, cat food and litter. I also buy cat toys for my 6 cats from Chewy. My order ships fast. If I ever have a problem with my order, customer service is very helpful in correcting the problem.

Very convenient and easy to shop at this store, The best is the auto ship. You can change your delivery day if you are not ready for your order. Shipping is fast and free, who would like free shipping. Very unbeatable prices. Love Chewy.

I was the first, among my friends and family, some show/breeders, to discover Chewy.com. They ALL use Chewy now. Not only has Chewy a huge selection of pet products, they are efficient, fast, honorable and supportive. I have talked to several people who lost their pet and forgot to stop their order or auto ship and Chewy reimbursed their money and told them to DONATE the food instead of sending it back. Yes, that’s probably for safety reasons but I find it very compassionate and generous. I will be a customer for as long as I can be.

Great customer service. Resolves any issues immediately. Always ships immediately. All containers sealed great. Always fresh products. They have a great variety to offer. They always have any items I order. Their products are always name brands and my pets love everything I have ordered.

Chewy has the absolute BEST customer service. If you ever have any problem, they make sure to go the extra mile to fix it; even if it's just because you have a picky pet! They even sent me a card and flowers when my beloved companion of 16 years- Bandit - died 2 years ago. They really care.

Excellent selection of dog and cat items, and fast delivery at reasonable prices, never had a problem. And if I did customer service is excellent and always a call or email away, highly recommend. You won’t regret it.

The Quality of clothing was durable. It has held up to wear and tear of 2 pugs and it has held its appearance- still looks new- delivery was quick. We also ordered food and the price was comparable.

Chewy has a wide range of products. I can always find what my pet needs from Chewy.com. We've purchased bully sticks, food, toys, and more. The customer service is top-notch and they make returns very easy. Additionally, they offer great sales!

Not only do I always find what I need for my amazing Border Terrier at competitive or better prices, I am continually in awe of Chewy’s extraordinary customer service! I truly find they excel. Also, I find Chewy is a great source of information/advice helping solve pet problems, making excellent recommendations of products that will fill my needs and often solve dilemmas, especially now that my best buddy is 14 (but doing very well!). Thank you, Chewy, for improving our quality of life!

Excellent products delivered right to your door. There is an option to schedule delivery on an ongoing basis & get a special discount. They offer quality products and have a wide selection of various pet products.

As a disabled veteran it can be hard at times to go to the store and buy separate cans of food for my cats and dogs. With Chewy I not only buy cases but I have them delivered right to the door. The selection is also offers a much wider choice and I can specify the diet I want. Chewy is so much more convenient than anywhere else I might shop.

The range of products and choices available in the dry dog food and toys are phenomenal. I would never have thought that I would be purchasing dog food through the mail. It's so easy and not at all time consuming. I have even found some new toys that my dogs love.

Chewy.com is an excellent place to buy standard pet supply products. If you have a dog cat or even a turtle it's a great place to buy things. I have not seen supplies for other animals like chickens. The prices are very competitive, and item shipped directly to your house within just a few days. Overall it has been a great shopping experience for my family.

Reliable with products I need and those I love. Great customer service when you need it and we did once when my Lenny’s food had run out. Got new delivery overnight. Fabulous!!! Also folks on the phone are pleasant and easy to talk to. As an RV traveler this service is vital for us who travel around the USA - no problem getting new addresses set up when needed. This store is hard to beat! I can’t imagine doing without it.

I had an order that got lost and they fixed it and sent me a new one. Best customer service ever. Website is very easy to navigate and set up for reoccurring delivery. I can always find what I’m looking for. Highly recommend.

I take care of many strays, therefore I was looking for an outdoor litter box. I purchased one from Chewy.com and it was too small. I wrote a review regarding the size, and I received a response within a day stating that they were sorry that my purchase did not meet my expectations, and refunded the money back to my account. I had never experienced such excellent customer service with any other company. Thank you to Chewy.com.

Excellent products, food, treats, toys, etc. with a large variety to choose from. You can choose to get food, treats, etc. delivered to your house as often as you want or just one time only. You can also change the ship dates of your auto-ship orders or change/add/remove items; very flexible. Their prices are great and their products are top-notch. Chewy is always on point! They have never screwed up an order and I've been ordering from them for years.

I like the selection on foods and all other items to care for your pet. Wide variety to choose from and customer service is prompt. Delivery of your orders items is prompt as well as accurate. I would recommend!

I wish they were a little better priced but it is competitive. Service is second to none. My pets get birthday and Christmas cards. These guys know the way to my heart. The fact they will do the leg work on getting prescriptions filled is also beyond convenient. I love Chewy!!! ❤️

Chewy has good prices on medications for my three dogs and the products ship with speed. They have a huge selection of everything I feed or provide to my dogs, including the food that Dog Advisor recommends.

I've never had a problem with anything in my orders and customer service replaced anything if it was broken. Delivery came the next day or the day after and I don't shop anywhere else. The prices are very competitive compared to other pet stores.

Even when I have to pay shipping, which isn't very often, the time from warehouse to my front door is fantastic. I've used Chewy.com for quite a number of years. Their customer service is great. When one of my cats died, I received a sympathy card. They also sent a birthday card to our current cat!

Chewy is my store of choice! Price wise, they ship-out quickly and even send you and yours and thank you Xmas card. My family loves them. Do not have to leave my home. Order online is so easy, I get exactly what I want. No second or third choices. It is perfect for me and my pet family.

Chewy is great! Good product selection, competitive prices and excellent customer service. Quick shipping. Just a great company all around. Product replacement if damaged or if you receive the wrong product.

Chewy makes my life easy by not only having my dog food delivered to my door step but by also having the latest pet supplies. I have 3 dogs and a very busy life. Chewy helps me be the best dog mom I can be. We at this point get so many packages for the four legged members in my house that they just assume all cardboard holds a toy a treat or some food for them. Lastly they have great customer service with friendly and kind people who fix your issue quickly. We Enjoy being a chewy house.

I have ** pills on reorder for my dog. This month on the 2nd, they held up my $130.+ for the pills. They never sent them. On the 6th, I called them. Talked to Jessica, she had no idea what was going on. Transferred me to pharmacy. Said they were waiting for approval? My vet called them. Still not heard if they are being shipped today. They never sent me an email text or phone call that there was an Issue. Not a good company to order from. If they do not want to ship pills they need to take the hold off my money. I see other reviews had the same problem.

Chewy.com is by far the best all around pet supply provider than anyone else. Largest selection of foods, healthcare items as well as prescriptions, accessories, bedding...EVERYTHING. Their customer service team is amazing, to say the least. If you have never tried Chewy before, you're truly missing out.

Great customer service but some freshness issues. The products are mostly great and they have super prices, Ie. The Bully Bites are always a hit with my dogs! If you don’t like something they will always make things right.

Chewy.com is a pretty good online pet store. They have a fair amount to choose from. Service is quick...within a few days you get your order. They pack better than most companies, though there is room for improvement. Prices could be better in the subscription section, but still not bad. Competitive with other companies that do the same.

I have ordered from Chewy for about 4 years. I own two medium sized dogs about 35 pounds. I train my dogs (Irish Terriers) for Agility, Talley and Obedience. I’ve bought crates, food, toys, leashes, treat, chews and puzzles for my dogs from them. I’ve only had one item damaged and they replaced it in a day, and asked me to keep or donate to crate. I didn’t have to mail it back. The zipper broke on a portable dog crate. Another time I received a spray bottle that leaked onto the dog food. They replaced the big bag of food and the spray for me at no cost and no need to return the items. My dog food and chews are discounted because I order them to be auto delivered, and even that is flexible. I can change the auto delivery any time before it is shipped and either change it for immediate delivery or change the delivery date preferences, or cancel.

Honest, helpful. Very pet and family friendly. Fast delivery and free with 70 dollar purchase. Always on time and always correct. Auto delivery is awesome! Their selections are wide and very reasonably priced.

Wow! Chewy has thousands of pet products from which to choose. I get all my cat's wet food, dry food, litter and toys from Chewy. Prices are better than retail. I always get free delivery which eliminates having to lug heavy boxes of litter home from the store. The best part? Since I live in a rural county and all my local stores are in the city, I only pay state sales tax for delivery, saving almost 3% sales tax on all purchases!

Chewy has everything I have ever needed and more. They are always happy to help me when I call for assistance in ordering. They are fast. Shipments arrive very fast. I live less than a mile from a very good pet food & equipment store, but it is always easier to order from Chewy.com. My previous pet needed special prescription food - I could find what I needed in several different forms.

Chewy is one of the best customer services store I've ever dealt with, besides Shark. They have gone out of their way to help me. Delivery is really fast. I buy fish products, toothpaste for dogs, leashes and harnesses too. They are the best!

Chewy has a very large variety of pet food, treats, toys and all of the supplies that you need for your pet. The fact that you can order it all online and have it all delivered to your door is also extremely helpful, especially to someone who, like I am, is disabled and unable to get out much, let alone to the store to lift the large bags of food.

Prices are great and having a 50 lb bag of food delivered to my door in 2 days cheaper than I could buy it in a store is a win/win. Great clearance items too! You can set up auto ship too, which is one thing less for me to remember...

When I had a delivery issue they are quick to remedy it. They also allow you to have your autoship arrive earlier or later via an email reminder that they've packed your order. They also allow for additions, changes, etc.

In the past, I knew I could always rely on Chewy to send my cats' food on time and it would be well packaged to prevent damages during transit. Even if there was products that still arrived damaged, they would say to throw it away or donate it and would send replacements out immediately. They even used to send little handwritten postcards and thank you letters addressee to my cats.

The website was user friendly and shipping and delivery is always prompt. Although they didn't offer a variety of large cat condos and trees, I might consider purchasing one of the selections they do offer.

Chewy has a huge selection of food, clothes and treats for many different pets. Also prescription food and medicines as well. I have been dealing with Chewy for more than 16 years. The service is excellent and Chewy has a great customer service.

Any issues always get sorted out immediately. Sometimes things are in sale and are actually cheaper in store. However it’s so easy to have it delivered. Packaged well every time and not experienced any damage.

They try to rush orders out only to neglect common sense. You do not pack 40 lbs of kitty litter with small pet plastic huts, toys, and millet spray. I ended up with cracked pieces and millet meal instead of millet spray. Although they're good about replacements, it just ends up being a waste of time: ordering, getting broken stuff, complaining, waiting for a replacement and the cycle goes on. This has happened to me 3 times now. Cages come cracked or pieces do not fit together like they're supposed to. I'm surprised I didnt have the FBI banging at my door for all of the chinchilla dust that leaked everywhere outside of the shipping box because the bathing dust container got crushed from the kitty litter. As a delivery person, imagine yourself in the midst of a suspicious whitish powder on your hands and clothes from handling a box. You'd most likely freak out not knowing what it could be.

Chewy.com has everything my cats need and then some, great deals and the shipping is fast. I submitted a request for some food with a prescription and didn’t have a prescription for it, they contacted my vet for me and the food arrived a short time later. They made it so easy on me.

I have been a customer for years. Chewy has great prices, a bazillion products and they deliver orders quickly. Their customer service is fantastic and most importantly they support animal shelters and rescues.