Chewy.com Reviews

We had a problem with our pup eating and asked Chewy for recommendations, Three different customer service reps sent us emails with suggestions and follow-ups. Their suggestions worked great and she took right off. Reasonable prices, outstanding shipping and wonderful customer service. That's a trifecta you can't beat!

Free shipping, automatic regular shipping of food always delivered on time and without issue since we started using them in 2016. The few times I have needed to talk to customer service (both times due to my needing to make a last minute change), they have been great. Now we only go to pet store because our dogs enjoy the outing and they support our rescue with adoption days.

Communication has been difficult in getting the special product required by our veterinarians. There were great stumbles in getting all the ducks in a row. It was finally solved but with great difficulty.

Wish there were shipping fee reduction lower than $89. Other sites offer better shipping rates that arrive a lot faster. But the boxes are sturdy and everything arrives in perfect condition. I like to use this store because of the customer service.

Chewy's customer service goes above and beyond. Would give them a 10 on this if I could. Orders usually arrive at your door in 1-2 days. Easy to work with customer service. They even send Christmas cards and personalized notes. Feels like family...

They have everything I need for my 2 cats, from glucosamine capsules for my older arthritic male to pet fountain and cat tree and toys for my younger one. Their prices are very good for the most part and delivery is fast and accurate. I am very pleased with their customer service when something rarely goes wrong. Lately, however, I have been finding significantly lower prices elsewhere for Blue Mountain dry food, leading me to discontinue autoship.

I love the selection of products. My household has five different types of animals and they carry supplies for all. The prices are very comfortable and delivery just makes it even better. Friendly customer service is available for any questions and has even helped me find books on carry for babies.

Chewy adds new products for animals that Amazon discontinued last year. The customer services people listen to what you need for your pet and try to get the product in for you. They a vast array of items in their warehouse and delivery is 2 day.

I placed a rather large order I do every month, for my animals. I have no issue with ordering dry goods. If the order is placed by 9am it arrives at my door next day. Different story with the pharmacy, My dog is diabetic so he is on insulin. I thought I would try to order from Chewy. After 4 days the insulin is still stating "preparing for shipment". So I contact customer service and they tell me it was approved by my Vet clinic. It should ship out in the next couple of days, I told them that was acceptable, and "I will call you back." I call my Vet clinic and ask them when did they approved the script with chewy, they told me the 4 days ago. I call chewy back and explain again with the exception of what my Vet Clinic told me, now she tells me that the vet clinic approved it today and it will ship now in the next 3 days. Which would be a Sunday at the latest, so who is lying. My Vet Clinic or Chewy?

I accidentally had an auto ship sent out too soon. It was for Nexgard thus was sent thru the pharmacy. I tried on two different occasions to return this auto ship and both times was told by customer service that they would be emailing me a return label. It has been about two months now but not surprisingly they have been able to send my other auto ships. Going to give 1-800 Pet Meds a try.

Top notch customer service who is empowered to make customer friendly decisions as they realize THAT keeps customers coming back. "Dog bed didn’t work out? That’s OK. We’ll give your money back if you can’t find another AND please give the dog bed that didn’t work out to a shelter!" Just one example of excellent and empowered front line customer service.

They ship very quickly, which helps when a pet regains her appetite and out-eats her scheduled shipment. They responded quickly to her new needs. Their prices are fair and the website is easy to use.

Always go here for discounted dog food. Chewy has excellent options, same as I would find in a store if not better, and quick easy shipping makes it much easier than carrying food around. The prices seem to always be comparable if not cheaper than local pet stores and even Amazon.

Chewy.com offers the lowest prices, free shipping, delivery directly to your door, easy auto ship of essentials, and human customer service. It saves time and money allowing pet owners to spend more time with their pets.

They have great sales and ease of use is above par. We left our dogs with my grandmother after a recent move (the housing we were forced to use didn't allow dogs). Since she's over a thousand miles away, the fact that there's a monthly subscription that automatically assures that our animals will have food is great. We have 3 kids so not having to worry about pet food is wonderful considering the day to day stresses of a large family. Never had an issue with late delivery or questionable sales tactics. Grateful for the service provided.

Chewy.com has everything I need for my pet at great prices. Delivery is fast and I’ve never had any issues with my orders. My only pet peeve is that they have a minimum spend for free shipping but this is most places.

This is an amazing company with amazing employees. The best part is the heavy stuff is delivered to your door. No more dragging big bags of food in and out of the car. They are eager to help if you have a question and they work hard to fix any issues you have. When a bag of food arrived damaged, I sent in a few pictures and they immediately replaced the entire order. And .. the the most touching thing... I called once to cancel a medication order because my beloved collie had passed. The next day, the most beautiful flowers and the sweetest card arrived at my home. They have my loyalty for life! Oh, and they have a huge selection of food, treats and toys and I really like that you can read reviews.

Good prices, great customer service when mistakes are made. Only problem is shipping cost since I have a small dog and don't buy enough at once to meet the minimum for free shipping.

EXCEPTIONAL customer service. I bought a brush for my dog that got great reviews, but it didn't work for either of my pups. It was essentially a $15 waste of money. I posted a review to warn others with medium hair dogs that it wouldn't be a good choice, but I didn't return the brush thinking it wasn't worth the hassle and loss of shipping costs. But to my surprise, unsolicited, Chewy Customer Service sent me an email saying they'd read the review and they were refunding the brush - no need to send it back. In addition, they spent the time to look up a couple of alternatives that might work better based on my comments. I'm sold. I'll happily shop at Chewy.com from now on.

Just started using Chewy.com and had a great deal with a coupon. Then I was hooked. I received my rat food which had a little hole in the bag.. They sent a whole new bag of food for free. Also had one of my boxes opened sent cat food and rat litter for free. Then my rat died. They refunded bedding money, sent lovely emails and just today I received a card and roses. Love my chewy.

Chewy is biased towards dogs and their target audience is dog owners. They don’t tailor their email responses to their audience. They assume everyone is a dog owner/lover, using boilerplate language like “give us a bark if you need anything else” and “have a tail wagging great day” even if you contact them regarding a cat product.

I bought 53 dollars worth of stuff and they took out over 100 dollars and said it was a just in case. WTF. What just in case we didn’t notice. Y’all are crooks and if that was all I had in my bank account I would of been screwed. I have a family, bills and other stuff. I will never use Chewy again ever for nothing!!!!

First let me say for several years I thought Chewy.com set the bar on pricing and Customer Service. Perhaps the sale to PetSmart initiated changes. Perhaps Chewy.com believes Customers will stay for price only. Chewy.com only can answer why service and support has declined.

I am a young adult, therefore it is rare I go to companies for specific customer service, rather just to get something. It's pleasant when I receive good customer service but for the most part if I need something it doesn't matter how I get it. I am the proud owner of my very first dog (by myself, the other dogs were family dogs) and I was nervous about giving her everything she deserves. My parents have always raved about getting stuff online at Chewy, but I genuinely despise ordering/shopping online for anything because I can't see it or touch it before purchasing and it takes so long to get to me - I have a thing for instant gratification. My doberman pinscher rottweiler has a very sensitive digestive system so I needed to order special food for her, so I went to chewy's website so I could get a discount on autoship. After creating a portal I put in all of my girl's info like birthdate and even a picture of her.

Been happy with them for about a year now. I received expired treats (I didn't alert them), but that is literally the only issue. I thought I was going to hate automatic shipping but they have it set up super customer friendly/customizable.

I've been ordering my dog's Rx dogfood from Chewy.com since 8/2019. Every two weeks my order is over $80.00. The food is packaged in cans and over half of the cans are severely dented. If the food was bad I would know when I opened it, but I shouldn't have to worry about it for the price I pay. Ridiculous. Going back to my vet (where the cans aren't dented) for dog food.

Chewy has been a very reliable for me. They have been very understanding and always kept me happy dealing with them. Their customer service people have been outstanding. Would recommend anybody to use them.

I am a new customer to Chewy.com and this is how they treated me; I bought from them a case of vet prescription food for my sick 18yo cat. I’ve been trying to keep him alive so the vets could figure out what was wrong with him. He went from 27lbs to 8lbs in just a few years. No diet change. Hungry as ever, just was losing weight. Blood tests showed normal. With my first Chewy order, they sent me an email wanting to know all about my two cats. No i letters. Just caring emails from the employees. Then I had to return one order because I thought the cans would be smaller. They refunded me the cost of the food and instead of returning it, they suggested I could donate it to a shelter. Nice. But back to my sick cat and how Chewy turned everything around for me..

Our dog, Joe, was diagnosed with kidney failure a few months ago. The vet prescribed a very expensive dog food. It didn’t take me long to figure out Chewy.com was the cheapest place to get this food. Three months later, Joe quit eating it... And two weeks later quit eating all food, and we had to have him put down. I had just received a shipment of the food, so I inquired about sending it back. When asked the reason, I told them our dog had passed. Five days later, I received a beautiful bouquet of flowers from Chewy.com. What a caring, customer oriented company. When we get our next dog, they have won my loyalty! Thank you Chewy.com for caring!

The Mega egg was too big for my Beagle. Called CHEWY. They refunded my money and when asked where to send dog toy was told to donate to a local shelter. Best company I have ever dealt with, they have my business from now on.

A customer service representative just called me from Chewy.com. She thought that it was odd that I had purchased two 15 lbs. bags of dog food on consecutive days. It turns out that I had set my dog's food to "autoship" every four weeks, which was set to ship today. I had forgotten that, and ordered a bag yesterday. When Chewy.com saw that I ordered two bags, my order was flagged so they called to make sure I wanted both bags. I don't want both bags right now and they refunded my money. FANTASTIC SERVICE. Every interaction I have had with Chewy.com has been positive. They even sent me a Christmas card! Thanks for being GREAT and always going above and beyond, Chewy.com. :)

We had been purchasing some items from Chewy.com for quite a while now for our special needs dog. They have always been super friendly over the phone if I ever needed to call them for anything. Sadly, our dog Skippy recently passed away. I called them to cancel our autoship and ask how we could return unused items. The customer service representative Erica told me not to worry about returning anything - just donate to a local animal shelter and she would gladly refund our money! Additionally, she really took her time speaking with me and offering condolences. I received an e-mail notification 2 days after the call that our money was refunded then today I received a bouquet of flowers from them! I am blown away. I will definitely be a forever customer of Chewy.com!!

Great alternative to brick and mortar shops. I've used Chewy.com for years now. No longer do I have to lug supplies home. They have everything my family needs even prescription foods. There is now better packaging for the cat litter and no more litter mess outside my front door. I do hope Chewy learns to package the food better though. I had to call about a crushed package and quickly got a replacement. Thank You! If the food had been packaged better I would not have had to call. Any air spaces in the box of 20 pounds of cat food will get crushed by the well packaged 42 lb box of cat litter if it is place on top of the the cat food.

I spent 30 minutes placing an order with Chewy.com, last night; and then by chance this morning, I see that they cancelled my order. When I phoned to ask them why, they said my order looked like fraud! I asked why they didn't phone me, instead of canceling the order... (I don't look closely, at my 100+ emails I receive daily, so I was really lucky to see the cancellation.)

Chewy.com charged my card for $92.01 which was not my purchase. See Below. Transaction details Close transaction details. Sale $92.01. Transaction date Jan 14, 2020. Posted date Jan 15, 2020. Merchant info CHEWY.COM. Description CHEWY.COM. Method Online, mail or phone. Card number (...**). Category Shopping.

My cat is on a prescription food, but I just realized the brand Royal Canin has crap ingredients and charges $72 a baggie it. I wanted to change the brand to Hills same prescription more expensive and better ingredients and was denied. And I was told I need a new script. I explained there is no reason for the script to be changed. It’s the brand. I want better ingredients for my cat. Chris the supervisor was so rude and didn’t seem to give a care about my reasons or my situation. Which is my Vet is ill with cancer and can not write a new script 'cause he has closed his practice that I would have to find a new vet in order to get the script so my cat can eat. I said, "Then maybe I should close my account." He said, "Go ahead. No problem. Bye," and hung up.

Just want to say that Chewy.com is the most excellent company I’ve dealt with, and I’ve used their products and services for years!! If there’s ANY issue with ANYTHING they fix it IMMEDIATELY!! I just called them two days ago to tell them I’d received a case of my three cats’ favorite canned food but every single can was dented. Before I was even done with my sentence my customer service rep was telling me she’d send me out a replacement case right away & I received it the next day NO CHARGE. They’re just THAT good to their customers!!! I will never use another company for pet supplies!! I always have received their packages within one to two days after ordering. God bless Chewy.com!!!

FDA release the top 10 dog foods that lead to heart disease/issues and Chewy does nothing but constantly promote Blue Buffalo. Nice to know that this company has your dog's best interest in mind when recommending dog food. I will keep telling people about this until they stop buying from you or your website stops promoting Blue Buffalo.

I ordered a heated cat house for my feral cat, the original order was placed on Jan 7 to be delivered on Jan 9. When it didn’t come and there was no updated information on FedEx website I called they said I had to wait 6! days. So I waited 6 days and called back for a replacement. Well that went out on Jan 13 to be delivered Jan 15. Well received a email saying my address was wrong, no it’s the correct address so verified that and they said it would be delivered the next day Jan 16. Well it couldn’t get on that truck so now I’m still waiting for my package.

I received a total of three auto ships from Chewy.com and quickly learned how they make money. They increase the prices of your auto ship items immediately before shipping, without any notification, and charge you more than what them items were when placed in your cart. I checked prices and updated a day before shipping and was still charged more. The day my items arrived, the prices returned to the lower price they were prior to my shipment. Customer service no help and simply says their price fluctuates.

Extremely pleased with Chewy.com. They provide prescription food and medication for one of my cats at great savings. They have the GI & joint supplements I prefer for my oldest cat, along with a healthier choice of snacks. They also have the fastest delivery of any online business I order from.

I set up an account online and called my bank three times when Chewy order couldn't be processed. Then I called chewy. Seems like chewy doesn't want new customers. The customer service person insisted it was my fault the order couldn't be processed even though I checked and rechecked and called and called my bank and chewy to try to buy product from you all. Wow, will write reviews for a while just because chewy online sucks big time. If chewy is trying to compete with other online stores, you're way far at the back of the pack.

In early December, 2019 we order a prescription for our dog, Stella, who had lost her appetite because of kidney failure. We couldn't accept this possibility and ordered a stimulant prescription from Chewy to enhance her appetite. We never did used the stimulant as Stella became worst before we could use the medicine. We made the decision to have her put down. After Stella passed I called Chewy and asked if I could refund the medicine since I hadn't open it. No problem. The agent said that I would have a refund in 5-7 business days and I could donate the medicine to the local vet. We received the refund.

Chewy.com has earned a forever customer in me. I am afraid that I cannot explain well enough the customer service experience I had with George, when I opened a chat with him to ask about the shelf life of Iam's Large Breed dog food. You see, I have two large breed dogs... an 8 year old great dane named Max, and a 6 year old American bully, Lexi. I have been, for years, subscribed to Chewy.com's auto-ship program, and every four weeks have two of their 30-40lb bags shipped. They come in, we dump them into the easy scooping bins. Two bags last about a month for both dogs. Usually.

My dog was on prescription dog food for a kidney problem. Suddenly last week he passed away. Struggling through my grief, CHEWY representative delivered a beautiful bouquet of flowers expressing their sympathy for my loss. I was so touched by their kindness. Remarkable in today's business environment that a company cares that much about their customers (myself and my pet). I had great a experience with CHEWY in using their prescription dog food delivery service. Now my admiration for their company and their commitment to the pets they ultimately serve I cannot put into words.

I have no other words besides THE BEST- WONDERFUL COMPANY. From easy website and auto ships that you can easily manage, change, delay and always with a warning before shipping - to calling your vet to send your dogs prescription to them (how annoying is that and they do it for you!!?!). Great prices and the best customer service that I have ever seen. They sent me an personal email when my dog passed and also flowers to my home. How can someone not consider this company? I’m spreading the word about Chewy while I’m not ready to have another pet. I haven’t seen a company like them here in USA before. Bidu was also thankful for all the boxes he got when he was here. Thank you from all of us!!! We really appreciate it.

My auto shipment was due, unfortunately my little love had passed away, so canceled the shipment. Quite out of the blue, I received the most beautiful bouquet of flowers with a message that read, " We are so sorry to hear of the loss of Millie, and our hearts go out to you. We know this time is tough, we're here if you need anything". Love Emily of Chewy.com. My heart is overcome with emotion that a company would think to do something so very thoughtful and kind. I shed a few tears explaining to the delivery man who they were from, as I was so very, very, surprised to receive flowers. What a wonderful company.

Chewys autoship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I hadn’t received it by the 13th, I decided to give them a call. They informed me that an item I had ordered was on backorder and that they were holding the entire order until all items were available. I informed him that you need to let someone know by email as I was about to fun out of food. He then offered to send the order immediately but without honoring the sale price from my original order. This place is a joke and I will never order from them again! Be careful if you auto ship as you may not receive your items when you are expecting them.

We order a collar from Chewy and we were very happy with it so we wanted to order another one. We thought we had order the same one again but had actually order a different one that we were not as excited about. I logged on to their chat function to see what we could do about exchanging it. They issued us a refund, set up the order for the correct collar, waived the shipping for the new collar and told us to donate the collar we weren't as happy with. Absolutely amazing and fantastic customer service. I would recommend them to anyone who is looking for supplies for their pets.

I have used Chewy.com for autoshipment for a few months now. I get cat food in cans, dry food, cat litter and cat toys and beds. The last 2 shipments all the cans come dinged up and bend. It seems like my cats don't like the food from those cans. Maybe air came in the can and spoiled it? One time the box was damaged after it was picked up by FedEx and they notified me to call chewy and replace shipment. Out of 5 shipments I was only happy 2 times, big 40 lbs of cat litter are put in a box with 24/26 cans of cat food with no protection around them, there is so much room in the box it is all slamming/knocking together and damages the cans.

I have been a faithful customer of Chewy since our new kittens arrived. Always great to deal with and super fast shipping. Lately they've been charging my debit card for the full amount initially and then when the items ship, they charge me again. I know it's in pending charges and they will eventually fall off but how is that legal? I never purchase small amounts. And I don't think they should tie up my funds that do not belong to them. Once is enough. I am moving onto Petsmart. It is close to us and I can order and pick up in store. BTW, I am a big online shopper and buy from upscale department stores to Walmart. Never once has any of them charged me twice for anything. Just a heads up for those who don't have a good amount in their checking accounts for this practice.

Recently we learned our beloved lab, 10 1/2 yrs, Marley, was diagnosed with lymphoma. She has been in our lives since a pup. We are so very saddened, spoiling her everyday and being with her till the end. We had to cancel all our orders from Chewy. We bought her a new bed for Christmas and we made a small complaint about the casing on the pillows being too thin and ripping. Well Chewy is refunding our money. We did not expect that, only wanted to give the manufacturer a suggestion that how they could make their product a little stronger. We also received a beautiful note and flowers from Brittany Chewy.com to cheer us up at this time.. What a compassionate and wonderful. Company. CHEWYS' concern for their customers and their pets is COMMENDABLE. We have never experienced such generosity and compassion from any vendor in all our 70+ yrs of our lives. THANK YOU SO MUCH FOR YOUR CARING and for the CARD and FLOWERS

Love Chewy.com and all it has to offer but what really stood out was their customer service! Ordered the wrong size harness, called customer service, and they were beyond helpful with returning my product with a full refund, plus helping me order the correct size! Our Shiba Inu now knows that the Chewy.com boxes are boxes for him and he is overjoyed anytime we get a Chewy package! Thanks Chewy.com!

I placed my first insulin order for my dog online through Chewy because they were about $30 cheaper than what I was paying at my vet office. I had some questions so I contacted customer service. The woman I spoke to was knowledgable and professional and answered all my questions. After placing the order, I mailed the Rx to Chewy. They received the Rx on Wednesday and notified me by email that not only had they received the Rx but that the insulin was on the way.

The purpose of shopping with Chewy is convenience and price, but PetSmart is as cheap, and Chewy has become horrible with customer service. When I complained about the service and delays, they said nothing, so when I cancelled my autoship again said nothing. Rather lose service than correct their mistakes. NO LONGER WORTH IT!

I've used Chewy.com for a few years, for my cat's food and litter box supplies. I never had any issues or complaints with their service. My cat passed away a couple of weeks ago. I continued getting emails from chewy.com to see if I wanted to renew my orders. I responded telling them that my pet had passed away and I asked that no further emails be sent. They assured me that they were removing the emails. Today I received flowers at my home from Christina at chewy. com, offering her condolences on the loss of my pet. I was honestly so taken aback. The fact that they not only took the time to acknowledge my loss in their email, but to then send flowers, was so impressive and genuinely appreciated. Customer service at it's finest!! I'm currently looking to adopt a dog from a rescue. If it happens, I will definitely be using chewy.com again for my pet needs!!

The first time ever ordering thru Chewy was a nightmare to say the least. I swore off ever using them again. However, I decided to give them one more shot since I had know people to use them without any issue. (BIG MISTAKE) I placed my order over the phone on Friday 1*4*2020. I was told by the rep that Pharmacy stops shipping at 7pm so there was a good chance my order would go out that night. The rep said she would even call the pharmacy and make sure everything runs smoothly since my first order was a disaster. Saturday I received an email that my order has shipped.

I ordered an item from Chewy from the first time because they were offering free 2 day shipping and I needed it asap. 2 days went by and it hadn't even shipped yet. When I contacted customer service they said it would be arrive in 4 MORE days. The next day it still hadn't shipped so I asked again when it would arrive. Now they said 5 days. When I told them I had specifically ordered from them for the promised 2 day shipping the representative disconnected from me. Two more representatives later and they offered to cancel the order for me. When I said, "Yes please cancel" then MAGICALLY the order status changed to "Shipped". I asked them if there would be any discount since the item was going to arrive a week later than promised. Of course they said no and then gave me a rude goodbye and disconnected on me again. First and last time I will use Chewy. You can find better service elsewhere.

Nothing but problems. Shut them down a year ago. In need of ** ASAP and they are the only Co. that can do it, so was going to give them another try. I am on SSDI so my money is very tight. I was told the total cost $49, exactly, no more. So there was a pending charge on my Bank account this morning for $52.xx. I called the Bank. Not recognizing it, they were going to cancel my Bank card. They did extensive research and discovered that it was Chewy.com. We are so friggin done here. After I get the **, I am going to file a complaint with the BBB. I really don’t give a ** if they love the dogs because the emotional distress they put the owners thru is not acceptable.

Sassy was a very special four legged daughter and became very sick and we laid her to rest on December 29, 2029. I purchased all of her food and pee pads, etc. from Chewy.com. Deliveries were always fast and on time. The service department was always helpful, knowledgeable, and courteous. The company is a caring company. They sent us a vase of flowers we they were notified of Sassy's passing. We were very touched by that. We never had to return all the supplies we had accumulated. We were told we could donate them and not have to go to the trouble of sending it all back. We did donate everything to the Humane Society of Chesapeake. Would recommend this company without reservation or hesitation. Thank you to Chewy.com for their caring and good service.

I figured I would give Chewy.com a try as I am chronically ill and sometimes shopping is a bit too much for me. They said at the top of their site that it was 1-2 days shipping... I purchased items around 5:48 am on 1/3/20... One package won't reach me until sometime on 1/6/20 and the other won't be here until 1/8/20!!! This is NOT 1-2 days and it is utterly ridiculous that it didn't ship on Friday! Will not be using again, I will try another company and will be deleting my account as well.

THE SITUATION: I wanted to go with Chewy.com to simplify my life. Free shipping and not having to carry heavy food was an awesome thought. I have three large dogs. Two (80#) Boxer mixes a Border Collie and a Blue Maine Coon Cat, all rescues. My first order went through fine even though it was in December. THE PROBLEM: My second order has become a nightmare. I got an email sent after 5PM today that they did not have the dog food and if I did not get back with them today they would cancel the whole order. Luckily I did check my email when I got to our home out in the country and found the email.

I have been purchasing from Chewy for a few years. I had 3 cats, one with diet restrictions due to pancreatitis. On two separate occasions my cats would not eat food ordered and Chewy gave me credit for food which I donated to local shelter. Once was delivered to wrong address and next day I received replacement order. I said I had 3 cats. A couple weeks ago my 19 yr old crossed the rainbow bridge. What did Cewy do? Sent a beautiful bouquet of flowers with expressed sympathy. This is a company who truly cares about your fur family and what is best for them. I will be a Chewy customer as long as there are in business. What professionalism.

I cannot say enough good things about Chewy.com. Their customer service is better than any company I have ever dealt with. Our dog recently passed the day before Christmas Eve and with all of the chaos of dealing with his surgery and the holidays we forgot to cancel his autoship. Not only did customer service refund our order and cancel the autoship, but they told us to donate the expensive prescription food in our dog's name to a local shelter instead of returning it. The customer service rep also wrote a heartfelt response back about our furry family member's passing. I highly recommend this company.1

Chewy.com has been great for my life monthly autoship deliveries, but additionally they respond quickly to inquiries. I called today to ask about the procedure to return a product. They are giving me a full refund and simply requested that I donate the products to a local shelter.

I have been using Chewy autoship almost a year. This is the 3rd time that they shipped earlier than my request, and completely and totally screwed up my checking account!!!! This time, not only did they cancel the shipment when they said they would ship it anyway, Who knows when my $50 will show back up in my account!!!! They do things when it's convenient for them, and to hell with the customer!!!!

I have made a number of purchases from Chewy.com. Their prices are good and they have a large selection of pet related products. What stands head and shoulders above any other pet website is their customer service. They answer the phone promptly with real people who are very knowledgable about their products. If you have a return or exchange, they have you donate the item to a local shelter and they promptly send you a replacement. When my sister's dog died and she called to ask about returning some food, they sent her flowers!! I have never experienced better service from any other site of any kind!

Veterinarian prescribed the new drug ** for an allergic reaction for my English Mastiff, Vet called in script to Chewy the same day as I placed the order. Chewy did not even fill the script for 5 days. I did not receive the medication for 8 days. I called Chewy after the 3rd day to check on the med. I was told that they do not fill a script up to 24 hours after receiving the order from the vet.

I had ordered special food for our old dog. It had to get the ok from the vet before it would ship. It came very quickly after the vet gave the ok. Unfortunately, there was a lot more wrong with our pup. I canceled an additional auto-shipment with a note to Chewy.com that our pup had passed away. Not only did I get a very sweet email on Christmas day, I received some beautiful flowers with a condolence note, today. The caring of this company is above and beyond!

My husband and I bought an antibiotic ointment for our new kitten who had an URI and developed conjunctivitis with it. We had the kitten for all of a week before her other symptoms unrelated to the URI worsened, and we took her back into the vet to find out that she had suffered a traumatic fall which ruptured her diaphragm and caused her intestines to become entangled in her chest cavity which was suffocating her heart. After a lot of struggle, we decided to put her down. After we had spent the whole day at the vet and put our little girl to sleep, we arrived home to our chewy.com box with her ointment at our front door. We called to tell them that she had passed and we no longer needed the ointment and asked if we should send it back. The woman who helped us assured us we did not have to send it back, and to kindly donate the product in our kitten’s name to help another animal in need.

I have bought my dogs food, medications, etc from Chewy.com. The other day I called because I didn't know how to stop my auto shipments. One of my dogs passed and the other one wasn't doing well. They sent me the most beautiful bouquet of roses and daisies along with a sensitive note. They are the BEST!

On December 6, 2019 we unexpectedly experienced the sudden death of our rescue poodle, Molly, who we had for three years. After credit for 2 products which they did not want returned, this morning I received a beautiful bouquet of flowers with a personal note from a representative of the company. They are truly a wonderful company to deal with.

I have a shipment stuck in Fresno for 4 days and can't get help from Chewy customer service. It's like talking to high school kids. I will never purchase outside of my normal food delivery which has always been good. I should have used Amazon, big mistake. My shipment is still in Fresno and Lord only knows when I will receive it. All BS and no action.

Our German Shepard was having problem with a new bag of food. At ten minutes after midnight, emailed Chewy to see if the formula had changed. Within an hour had a response and an offer to replace bag. By the way, probably wasn't the food. If only all companies were this responsive.

If I place an order on a Friday past 12:01 am or later or on Saturday or Sunday it will not arrive until Monday or Tuesday every time. Any time of year. This has been their bs for the last three years. I am done. If my auto ship falls on a friday, saturday or sunday it won't arrive until monday or tuesday every time. They love their three day weekends. Every weekend.

Dog passed away before I received order, customer service agent recalled order through UPS. Refunded my money. Several days later received an FTD package with a dozen beautiful roses and a certificate for $100 in wine purchases. Totally blown away by the compassion of this company. Thank you.

When a large outfit like Chewy is continually out of stock of a very common item like **, in BOTH ointment and suspension form, you gotta wonder what's going on. I had a similar experience with **. So, IMO, it's more than chance factors. When you call the staff and they don't even know what the heck is up, then something must be up. Perhaps this may have been caused by the recent acquisition by Petsmart? Come and get your food and litter, but don't depend on Chewy for your pharmacy needs.

This company automatically shipped a medicine for my dog without letting me know until after. I called after I got an email with it sending to wrong address. They said they caught it just in time and it would go to the right address. Still see the tracking sending to the wrong address. Call again. They say they have no record of me calling them and it’s being shipped to the wrong address. They promised to send a replacement to my correct address. Got a call from their pharmacy this morning that it was delivered to my apartment’s leasing office and they won’t be sending the replacement. Go to the office. Not there! I am never using this company again. They lie and I can get the same medicine at Costco. I am DONE!

Well I am impressed. First time ordering and couldn't find the delivery and discovered they have 24 hour customer service: phone, chat and email. I used chat. Was connected instantly. My question was answered within seconds. Turns out it was my mistake and I'm a moron. Good to know! Thanks Chewy. Nice to have a frustration free experience with a competent company focused on customer service. So impressed.

I rarely do reviews, but I have never received customer service like this before. I ordered two dog sweaters both of which were too small. They refunded my money, and took off shipping for my next order. They didnt even want the sweaters back, they wanted me to donate them to a local shelter. The guy was nothing but fabulous and took no time at all to respond back. Thanks Chewy for the great customer service.

I can’t say enough about Chewy. Their customer service is amazing!! Their products are good quality and fast delivery. I will won’t go anywhere else for my animals needs. You get a person every time that understands your needs and is willing to help you no matter what. In the day where customer service is almost nonexistent Chewy is a breath of fresh air.

I miscalculated the dates when I set up an auto-shipment and was taken aback when I received the email stating that my order was en route. I notified them mistakenly claiming that I did not place the order and they promptly cancelled the shipment and refunded my money. When they explained the auto-ship arrangement I had selected, I was quick to apologize for the misunderstanding and they were incredibly gracious and understanding. We also just received what appears to be a hand written holiday card. We LOVE Chewy.com and would recommend them to any pet owner looking for a secure, convenient way to purchase pet supplies. Their level of customer service is the kind all companies should strive to achieve.

I was not looking forward to this Christmas since the passing of my little fur baby a couple weeks ago. It's so sad and my heart is so broken without my little best friend. On Christmas Eve a beautiful bouquet of red and white roses arrived from Chewy.com. I don't even have the words to describe how I feel right now. Thank you for sharing your caring heart with me. It means everything to me. What a wonderful caring company you are. I will never forget your big heart . ❤

I've been using Chewy since July 2017 - dog treats, prescription flea/tick meds, dog food, dog bedding, etc. for 3 dogs. I have always received orders in a timely manner and never had any errors or damaged products. I know I can count on them in a bind. I almost forgot to order dry dog food and placed an order at 4:20 pm on Dec. 23 - the dog food was on my front porch the following morning before 9:00 am - Christmas Eve! It doesn't get any better than that. We love Chewy!

I ordered ** on a Friday before 4 and told it would ship. Essential for life. My pet was on it for a month until vet told us on back order. Did not receive medication until Sat after despite my calls and tracking. My pet passed away Thursday eve!!!! Shame on you and Fed ex. Both knew the importance of getting this medication to my 10 yr old dog w/ new heart disease. Sad part is companies like Express are advertising order today guarantee by Christmas???? Something is wrong w/ this world! You would think they would label medication so it’s not sitting on a shelf somewhere or Fed ex would know to Expedite the Chewy orders vs clothing! This will haunt me forever. I would have ordered elsewhere if the 1-2 day shipping did not stand true and cost me severe unnecessary anguish and loss despite my best efforts and follow up!

Chewy.com is amazing!!! When I called to tell them to remove me from autoship because Kody passed away. Not only did they credit his last shipment of $91 back to my account, they said donate the food to a local shelter, in which we did. Today we received flowers expressing their condolences for our loss. If we ever get another fur baby, we WILL definitely use them again for all our pet needs.

I would never think about endorsing a company, but I have to share my experience with Chewy.com. When we returned from vacation I saw that my monthly supply of dog food had shown up and it’s almost $100 because my dog, who had recently passed away needed special poultry free food. I sadly had to make the call to chewy.com to see if I could return the dog food. Not only did they refund my money but they asked me to donate the food to a local shelter of my choice which I thought was amazing. Then today I opened my front door to a delivery of flowers with a very sweet condolence note on Gumbo’s passing, and it was from chewy.com. I would have never expected this kind of customer service from a large Internet company but yet it happened all the same, I will definitely use them again in the future when my heart has room for another puppy. I guess customer service still matters somewhere in the world! Thank you Chewy.com.

Placed order totaling $55. Look on my bank statement and not only did I get charged from Chewy but from 2 separate warehouses!! I called and was told that it was a hold from each distribution warehouse they use!! I did not authorize a charge from any other company but Chewy! This is theft! I called and was told the same script that it was their policy. Letisha, supervisor, claimed the same thing. Nothing on website!!! Claims all warehouses are Chewy owned and then claimed my bank recognized it as separate locations?!?! Really?!? The more Letisha spoke the more “fibs” came out of her mouth. Bottom line Chewy.com took unauthorized funds from my account!

I've ordered my cat's prescription food multiple times through Chewy and had no issues. However, this time was very different. I accidentally forgot to change my shipping address on my autoship (I had just moved). I did this the last time and emailed them about it and they got it fixed ASAP. I emailed them literally 30 seconds after I placed the order about the address (this worked last time). No reply. The next day it shipped so I called and told them about my issue. No problem, it just might be a day or two late. The next two weeks consisted of the food shipping to my city then shipping back to Arizona 2 times, with a total of 5 phone calls to Chewy. I got a refund, at least. Finally, it said my "package was declined."

Beware!!! Placing orders with Chewy can cause pending holds on your funds in excess of your purchase. I called and it was explained to me that Chewy puts a hold on the original amount and other holds are placed by vendors of some products prior to shipping. This is unacceptable!! I authorized $111.45 and now have pending holds on my funds in excess of $200!! This is causing a hardship for me until the multiple holds are removed and funds are replaced. I've purchased multiple items from Chewy for years and have never had this happen. I am refusing this order and will NEVER do business with Chewy again!!

I made my order relying on the shipping times Chewy promised. Come to find out Chewy knew the shipping times were going to be longer than they promised. They now say I will get an email sometime telling me when I can expect to receive the order. The merchandise is already a week late and no email. This is the first and last time I order anything from Chewy.

Chewy held true to their word. While their shipping contractor delayed our package delivery by 12 days, Chewy worked with us to find a pet store close by that was open on a Sunday and had the prescription food in stock and worked directly with the store and our Vet to get the prescription forwarded to the store. Thank you again Chewy CSR Team for all you've done in this situation.

I would give them 10 stars if I could. I am ALWAYS impressed with the phenomenal customer service I receive. I have had to contact them on three occasions and was amazed how they went above and beyond in their customer service without me even asking on each call. In today's world with so many companies offering poor customer it is a breath of fresh air to find a company that truly cares about pets and their owners. Keep up the great work Chewy.com!

Several orders were received damaged. CHEWY promptly replaced the items at no cost. A recent order had an item missing. This was promptly received the next day. FED EX deliveries have been of concern, like stacking numerous bags of cat litter on a cement pillar, creating a hazard if it fell. All delivery and mail can be delayed at certain times of year and be prepared for unexplained delays, at these times. CHEWY beats the rat race of store shopping to find things and carry it! I love CHEWY????

We tried Chewy because we had a coupon, but now I'm wishing we just went to a local store. The day I ordered, Friday morning before 9am, it said the packages left the warehouses (two separate ones). But one package didn't reach FedEx's system 'til the next day when I had to check on it. Once I had, it moved along fine, and although it got here in 5 days, I thought that was still okay. The other package didn't even leave Arizona for the first 3 days. It was supposed to be here today, and then this morning I get a message that it's delayed AGAIN. This is extremely inconvenient for us, because we have a Christmas party to attend tonight and we were giving the treats we bought as gifts. So now I have to go to a local store and spend more money.

I was hesitant at first to purchase from a site that sounded too good yet my daughter bragged about it so I took a leap and purchased from them. I am quite shocked. Not only are their prices low yet their shipping are eye blinking fast. Faster than Amazon Prime. So dependable and reliable. My figs didn’t like one brand and asked if I can send it back. I called and they said to donate it! What! Who does that! Chewy. Won’t go anywhere else from now on. Love Chewy.

Had ordered Royal Canine Kidney Support prescription Dog food for my elderly dog with kidney disease. After my dog passed away I called Chewy to for a refund on unopened bag. They credited me immediately and told me to donate the food to my local vet. Excellent Customer Service. Thank you Chewy.

My dog is on daily ** for his extreme environmental allergies. I setup an auto ship order so the medications would be mailed monthly. The first month we received the order on time. The second month I got an email that the order was being canceled because Chewy needed a prescription. When I called my vet they said it had already been requested by chewy and sent. So I called chewy who said they don’t have it. We went back and forth until chewy agreed to take verbal confirmation over the phone from my vet to get the medications shipped. When I requested overnight shipping (that I would pay for) they said it’s not offered. I expected those meds 2-3 days later as was promised by Chewy.

Bought 450 dollars worth of flea meds/food/litter for my animals. Mind you I have shopped with Chewy.com since 2015 and never had an issue before. They charged me the original charge and then over the weekend charged me another 400 overdrawing my bank account. The representatives did not care, and just told me to wait for it to fall off. Ridiculous. You all charge me full amount and then more when it ships out? Is my original 450 not enough for y’all? And now every time I order it seems as if this is happening on every order. I’m to the point I do not trust them with my payment information. I don’t like my money being tied up for no reason especially when I already pay for the product. I shop online and this is the ONLY site that gives me this problem and they used to NEVER do me this way. Now it’s every time I order. I’m not using my card no more to shop here IF I do. Prepaid card all the way from now on since they have caused me to lose trust.

Seller delivered a cheap dog crate instead of a $165.00 dog stroller promised on 12/14/19. Contacted seller to cancel transaction. Seller would not provide a proper and legal return receipt and cancellation nor would they refund my payment to Paypal or update my Chewy.com account. They lied and said it would take 3-5 days. I said the credit is immediate on Paypal. The call ended by them hanging up on me. I went to my Chewy account and there was NO credit issued. I checked my Paypal account and NO credit was issued. Spoke to "5" supervisors at Chewy to get a proper receipt of my return and refund. They would not provide one. THIS IS UNACCEPTABLE BUSINESS PRACTICE AND I reported this to the BBB. This company has a "F" rating on the BBB.

I usually receive items in a day or two. But this last one ordered on the 11th. When I inquired about delay I received an no empathic email. Oh well now today in the 14th I receive when checking tracking on package there was an incremental weather delay. Lol. What?? We had drizzle not downpours and it was out for delivery 100 dollars worth of dog food out for delivery the next town over. 10 minutes away and they couldn't deliver. Weather made it unsafe??! Again what??? Now they say the 17th. So now a week for delivery. As you can imagine to say the very least truly disgusted. Not customer service. Not professional at all.

I recently ordered a couple items off of Chewy as stocking stuffers for our 3 dogs and cat. The package was estimated to arrive on Dec. 12th; however, there was a small delay and I was updated that the package would not arrive until Dec. 13th. I really liked that they updated me about my package(s). When the packages arrived I noticed that I was missing an item that I ordered. I emailed their service team and within an hour I received an email with the new order completely free of charge and a second email informing me that that they have processed a replacement order. I am so beyond pleased with the items I ordered and even more pleased with the service staff at chewy. I will always recommend them to friends and family as well as order anything my fur-babies need from chewy in the future.

Ordered PROFENDER WORMER FROM CHEWEY yesterday. Messaged 24 hours later and still hasn't shipped and still haven't contacted the vet. Yet this med is for sale online and in stores without prescriptions. Never ever will use them again.

They advertise 2 day shipping on their site, this is a lie. Placed an order on 12/5, the first 2 packages showed up on 12/10 and the last one still hasn't arrived and says "No scheduled delivery date available at this time.". Customer service is unhelpful at best, They will lie to cover their deceitful practices. Was told they won't deliver packages on Monday, what carrier does not deliver on Mondays? That is not 2 day shipping! They offer no resolution other than "Once the tracking update with a delivery date we will send you all updates.", This helps no one. People rely on this promise of 2 day shipping for things like food and medicine. You are better off with Amazon or the pet store.

I order for two different households as I order for my mom, this is the second order in a week that they specify it will be delivered on a certain date, had to cancel my last order due to delay "snow delay" in which we didn't even have snow within the delivery transit line, second delivery was delayed due to tracking label was damaged? Called Chewy, verified it would arrive today so I drove to my mother's to wait so I can carry it in, well doesn't arrive so I call and was told they have 48 and that do I realize that 3 holidays are within time of delivery so due to that I am to disregard what they confirmed as my delivery date, THEN they disconnect the live chat when I asked, "Will it be here by 1?" since they stated I ordered at 1 pm and they have 48 to deliver? They disconnected from our chat so to not have to answer! Will not be using them for either household again.

Ordered on 12/3 and now it is 12/13 and still no delivery. Chewy uses Fed Ex to ship and deliver their packages. Because of the holidays Fed Ex is behind. I've called them numerous times and always told box on truck and will be delivered that night. I'm writing this because Chewy advertises that they ship 1-2 days. False advertising at this time of the year. I believe that they should not use Fed Ex to deliver their products at this time of the year. It is very frustrating and we now do not want to order anything else from Chewy ever because of this experience. Hoping we get our order soon, or off to the pet store to buy food!

Chewy used to be great. I would receive my dog's food within two-three days. My dog is very sick and only eats one kind of food. At $100 a week, it was important to use a service that gave a discount, albeit only $5 on auto ship. The past month has been a nightmare. The food is late and they promise the food will arrive, it doesn't, they promise, it doesn't, etc. I ordered on 12/4 and it's still "in transit" on 12/12. Every day they say it will be delivered that day but it never is. They're having major shipping problems yet won't tell the truth about it. I even ordered $200 worth in one week to try to get ahead of the shipping delays... And THAT order hasn't come either.

My best friend of 12 years was a male tabby who was diagnosed with diabetes. As such, he was put on a prescription diet that Chewy was able to verify with my vet (quickly) and supply me with automated shipments at considerably lower cost than I was paying from the vet directly. I used Chewy for about 6-8 months and I highly recommend them.

Once again, Chewy has gone above and beyond to make sure their customers are taken care of. I have a set auto shipment of canned dog food that ships out every 4 weeks. This past shipment that was sent out in November 2019 was somehow lost and never arrived at my home. I contacted Chewy and without missing a beat, I received an email back from customer service within 10 minutes saying they were so sorry it never arrived and that they were rush shipping my dog food that very minute. This is the second time Chewy has rushed to assist me with an order and I greatly appreciate their dedication. I will always continue to praise them!

My recent order included a bed that was supposedly shipped separately as the rest of the order was delivered. I noticed the tracking for the bed, which was late, said it was delivered. It was not. I was home and would have seen/heard the delivery person. It was absolutely not delivered by FedEx even though they say it was.

I felt that I should do a follow-up. Unfortunately, our cat's prescription cat food still did not arrive from Chewy. Furthermore, I could not speak to a representative from On Trac, the delivery service, they were having technical phone troubles. I did call and complained to Chewy, as well as many of their other customers did. Our cat needs a prescription in order for me to purchase his food. Our cat is in renal failure, so his food is really important to help maintain his health. Our cat's food is difficult to find locally, so I order it. Chewy is in Nevada, close to our home, so our cat's food is usually delivered quickly within two days with no problems: however, recently I did start to have problems, so I did let Chewy know.

I had to make a special dinner tonight for my dog of grilled salmon (He's not complaining) because his auto shipped regular food was not delivered over 10 days after it was shipped. I'm not sure if the blame falls on Chewy or FedEx, but I can get the same bag of dog food delivered for almost the same price through same day delivery of Prime now. Auto-ship through chewy is canceled. Will not be ordering through them anymore.

I ordered December 1st. Dog food and some treats. I was going to be out of dog food in about 3 or 4 days. I waited till the 4th and still no dog food. I track the package and it said it would be delivered on the 6th. So I went and bought some food from the store. The 6th rolled around and still no food. Checked tracking again and it now said the 8th. I called Chewy and the lady said there was nothing she could do because it was Fedex fault. I cancelled my order and she said it would be 3 to 5 days to get my money.

I have been using Chewy for over a year now. I live in Pennsylvania and I'm located about 20 minutes from one of their warehouses and about one hour from another warehouse. Usually my orders have been received within two days of placing my order and sometimes they miraculously have arrived within 24 hours! Not this time. This time I placed my order on December 3. We ordered items for a foster dog we were picking up on 12/6 along with some food for our other dog as well. It said it shipped from Dayton, OH on 12/4. The tracking showed it would be delivered on 12/6. The morning of 12/6 the tracking changed and said it would now be delivered on 12/7.

I ordered dog food from Chewy on 12/1/19. It stated that it would ship in 1 to 2 days. So I expected the food by Wednesday, December 4, 2019 since I ordered it on Sunday. The food did not arrive on Wednesday. Nor did it arrive on Thursday, Friday, Saturday, or Sunday. In the meantime, I had called Chewy.com 4 or 5 times to see what was going on since my previous experience had been good with no problems in delivery. I also had emails with tracking promising the food would arrive on Saturday, December 7, 2019 when it finally had shipped. It never arrived. I had another email stating it would arrive on Sunday, December 8, 2019 and again it never arrived.

For the first few orders we received from Chewy.com we were pleased that they arrived in 2 days. The orders shipped from PA and were delivered to my home in CT. The last order was placed on Thursday. It's Sunday and the order hasn't been delivered. I am being told that the order will be delivered on Tuesday this coming week!!!! Of course the response from the chat group is the usual BS.... "OH WE'RE SO SORRY BUT IT'S THE HOLIDAY SEASON AND SHIPMENTS ARE LATE...."

I have ordered a few times from Chewy.com for my dog. I get treats a couple times a year when they have a good sale. I also have a autoship set up for a medication (chronic condition) and have never had a problem. Also I did a lot of shopping around and they had the best price for the meds. I did have an issue with one order (treats) and contacted customer service online and the problem was resolved within minutes, above and beyond what I was expecting.

I was a loyal customer, loved the products and service, but something happened lately. My autoship order was not shipped as scheduled, was not delivered on time (still waiting for it). The customer service that used to be perfect is now awful, including a supervisor. I had for file a complaint to BBB and jape to get some answers from Chewy headquarters. I don’t trust this company anymore. I’m. Prices are not so great specially on prescription drugs. I can get the same price from my vet. The customer service is very bad. So sad, used to be a great company.

I have bought from Chewy for about two years. In the beginning I had a few problems with the items not having any packing in them and things being crushed. They finally started using brown paper sack material which helped some. I learned that to keep my dry food and bird food safe to set up a separate auto ship from the canned cat food. They did and it was OK until last four months.

I've been a long time customer of Chewy's and have my orders on a weekly auto ship. I've had delivery problems in the past but those were resolved quickly. I placed an AUTOSHIP order on 11/27/19, it's 12/8/19 and Fed Ex can't find updates for the tracking number. Received all but one of the cases of cat food. I don't drive so I rely on deliveries. I have been calling end emailing about the lost shipment for the last week. I had to contact FedEx myself and place a trace on the package. The customer service reps cannot read and comprehend a simple email. I was able to replace the lost cat food in just 24 hours thanks to Amazon. Customer Service used to be great at Chewy's but not anymore.

I placed an order with Chewy on December 5th for medication for my cat. I received an email saying that it would ship that day and I should receive it on the 7th or 8th of December. When I checked the status on the 7th, it said I would receive it on the 8th and that it was on its way. When I checked the status on the 8th, it said that I would receive it on December 11th! This is a much needed Rx and they have displayed the fact that they cannot be trusted to back up the information they deceptively provide to the customer!

I will not be ordering any more items through Chewy. Once I placed my order I was charged my full amount of $78, then 2 hrs later get another charge of $48. When I called I was told they charge the entire amount and then charge again as each item is shipped. After 48 hrs or so the original $78 charge should drop off. However in the meantime they are double charging me and I cannot use those funds, so my other items and bills I have coming in will be rejected now. I was told that is just the way they do things. If you don't want to be charged double your amount on your card, I would recommend ordering through a different site. I know I will never use them again and I do most my shopping online.

Late delivery on December. My order is delayed with no promise of delivery date due to holiday month. That was My reply from chewy customer support. So I'm supposed to accept that? Try explaining that to a giant breed dog. The order is wee wee pads. Really disappointed.

I ordered a product for the first time on December 3, 2019 with the intention that I would get this product in 2 days as they stated on their website. I only ordered from them because the price for this item was discounted for Black Friday and they stated it would be a 2 day delivery. Now I am forced to wait at least 7 days. They state it is due to the Thanksgiving holiday and the weather. I am not sure this is even a legitimate company at this point.

So, on Dec 3, I ordered my dog some food and some other stuff so that my order was over $49 to qualify for the free 1-2 day shipping. Yeah!! So much easier than driving to the store. Dec 5 rolls around, and I check the order status, since I just put the last bit of food in his dish and I want to see if it gave a time window for delivery. I find out, it hasn't even shipped!! Of course, I sent my car to the shop and it wouldn't be done until the next day. I live in a rural part of the world, so the store is not within walking distance, there is no bus, or Lyft or Zipcar or Postmates or anything like that. So, I am stuck. My dog ate hamburger that night, which he appreciated until the next morning on the walk.

Permanent rescheduling of delivery dates without notice. For a long time they could not agree with the clinic permission to sell diet food for a cat. It turned out that they sent the request to the wrong clinic. If possible, avoid this store. I ordered the 1st, until today there is still no delivery, although my cat after the clinic needs specialized feed.

I am a brand new customer to Chewy. I created an account and ordered one 25Ib bag of dry dog food with 3 cases of wet dog food. I received an email the very next day advising that my information needed verification prior to the order being released. I called in immediately and provided the needed verification of shipping address, order amount etc.. I was then advised by customer service that my order would be released. Today, I receive another e-mail from Chewy advising that my order cannot be processed and I must contact them within the next 24 hours otherwise my order will be cancelled.

I have been buying from Chewy.com for 2 years. Some of the time the order is correct and some of the time the order is destroyed in the box. BECAUSE they use a HUGE box that ships 1/2 empty. What do you think happens to a bag of birdseed when a 40lb. bag of dog food is rolling all over it...what a mess. I have filed this complaint on live chat 3 times. Today I finally was told that they can TAKE the customer complaint but they can't do anything ABOUT the customer complaint. I asked if someone could contact me about all the damaged items due to untrained packing people in the warehouse and the rep told me that chewy NEVER contacts its customers about "customer complaints".

I have never experienced a better customer service than what I've received from Chewy. I have ordered from them for the past few years and have had great customer service each time I called them. They are always very nice and helpful. I like how you can change your auto ship dates and how fast their delivery is. They have great quality toys and a large selection of dog foods. There was a time when I found out my fur baby was allergic to his food and treats and they gave me a refund and told me to donate it. Wow! I couldn't believe it...you don't find this kind of customer service anywhere else! I donated all the food and treats to Diamonds in the Ruff on behalf of Chewy. When I lost my dearest fur baby due to cancer a few weeks ago, they were so kind and sent me a beautiful flower arrangement and card. Thank you so much Brittany for your thoughtfulness and heart-felt words.

I have to say Chewy will get A++++ for service. They are absolutely the best with their customer service. They are my #1 place to order. They are most compassionate and understanding with your pet needs. I highly recommend them.

My new 4 foot cat tree is awesome. I paid under $50 including shipping. I saw a similar one at another store for $110.00 that wasn't as nice. I shopped around and online and found many of the same thing for up to $200.00. It included a base, 4 scratch posts covered with rope, 1 cubby with 2 entries and a platform in front of the cubby, 3 platforms and a hammock and stairs to the first platform. It's in a dark brown which is essential having a black cat. Most of the ones I found were cream in color. I would highly recommend Chewy for your pet supplies.

I have three ferrets at home who only eat a specific mix of food that of course I can only buy online as there aren't any pet stores in my area that sell what they eat. I ordered with plenty of time to spare under the impression that the food would get here by the delivery date of December 4th. Usually Chewy is very good about shipping and delivering within two days, but with the holidays I wasn't too concerned about the extra shipping days (also why I ordered early).

They used to be good. Their shipping and promises of 1 and 2 days is gone. I don't know what happened to them. Used to be a great company. Ordered days ago. Still has not shipped out... Their excuse, "I am sorry." This is the last and final order for this company. Been though this before..

When I called them, a person answered the phone within 2 rings. No automated system! I had ordered puppy dog food, not knowing the next day when I took my puppy to the vet, they would tell me it was time to switch my puppy to adult food (he is now over a year old). I called to see if there was anything to be done, and the representative was so helpful. She cancelled my order and put in a new one, and even made sure I kept the discounted price that I received when I originally put in my order. The whole experience was so quick and so helpful. I will definitely be a returning customer, because I want to support any business that has great customer service. Very impressed!

Evidently they don't plan well for sales and/or holidays. Instead of managing busy times with enough employees, they just ignore their promise of 2-3 day delivery while you sit and wait and wonder. Unacceptable, I buy common food and will start purchasing locally.

I truly LOVE LOVE LOVE Chewy! They are honestly the best! From the customer service, to sending hand signed birthday cards, to quick delivery, not to mention their prices beat everyone else, why would you go anywhere else! Thank you for being there!

I am filing a second complaint against Chewy.com. I placed an order with them and they put a hold on my account for the full billed amount. When they shipped the first part of my order, they billed again for that part. I called to see what happened and the agent stated the hold would come off when the second part shipped (in 25-48 hours). It took 6 days for the second shipment. They charged me again for the second part and the hold now 2 weeks old has still not come off. I submitted a claim to my credit card but it takes 45 days to be investigated and removed. This practice of theirs is fraudulent. I was never informed of the 'hold' when placing an order and they lied about the timing on it. They need to be shut down because they are a huge company and are doing this to every customer to have extra cash on hand for their business.

I'm a bit disappointed with Chewy this time. I changed my shipping date to have my dog's food come in just before we would run out. In this case I had them scheduled to ship 12/2. As of 11/30 they said that I needed vet approval since the prescription expired. It has only been 6 months. Anyway, my vet faxed over the info on 12/1. As of 12/2...they had not received it. Since I was at the vet I had them fax the prescription again, still to no avail. I called Chewy right there at the vet, the vet tech talked with Chewy and confirmed that they were going to ship today 12/3. It is now 4:00 and it still hasn't been shipped. I called again to find out what was going on. I guess the Black Friday customers were given precedence over the auto ship customers. I'm still waiting. I may now have to buy my dog's special diet food elsewhere until I can get my order.

My 12 year old boxer sadly suffered with horrible food allergies. He was allergic to chicken, beef, rabbit, kangaroo, pork, rice, potatoes, peas, corn, wheat, etc. To make matters even harder, once we found a food that worked for him, it would work for only about 2 years until that made him sick, too. Even veterinarian-prescribed foods made him sick! His doctor told us that we would be lucky if he lived past 7. Our sweet dog lived until 12, far exceeding the typical lifespan for a healthy boxer! I give a lot of the credit to Chewy. Not only do they have expansive dog food options, they have filters that help you easily find what will work for your dog. There have been several times over the years that I've been trying to find a new food for Diesel, only to find it didn't work after a few days of trying. In each instance, Chewy refunded me in full and told me to donate the remaining food, which I always did.

I have been using Chewy regularly for a bout a year now and had been impressed with the service and quick delivery. Emphasis on “had been.” I am thinking our relationship is over. I placed an order for cat and dog food which, according to the tracking, was “out for delivery” locally 3 days ago but was inexcusably delayed 3. Wait. 4?? times. WHAT?? I phoned earlier in the day and was told it was once again “out for delivery” and I should have it by the “end of the day,” but if I did not have it by 8 pm, to call. Guess what? No delivery.

Chewy was having a sale entered several items into cart and when I went to check out prices tripled! Live chatted and told Oh that's why it's called a Flash Sale.? I have been buying my pets food with them for years. But no longer. Total RIP OFF!

My cat treats were open and distributed in the bottom of the box as powder. I emailed the company. Within 20 minutes they responded and hoped my fur babies were not too disappointed. I had a new bag of treats in two days. Now that’s first class service! Love this place and so do my babies.

This is for the entire company. I have used the Auto-ship feature for a few years. 2 weeks ago, I had to put down my cat Rags due to kidney failure. She was 19.5 yrs old and we shared 18.5 of those years together. I cancelled the auto-ship and told Chewy why. Well, on 26 November 2019 I received a bouquet of flowers from Chewy with condolences for the loss of Rags. Never heard of this before, but it shows the type of company chewy.com is.

I have called customer service with a problem a few times and was always satisfied with the outcome. But when I called last week to cancel my auto ship because my dog had passed away unexpectedly the person on the other end of the phone (Christina) was so kind and caring. She not only cancelled the auto ship but she refunded the order I had received a week ago and then today I received flowers from her. I am so lost for words about this company and the great service that is giving to the customers. Thank you chewy.com and Thank you Christina. Dana. Mom to Drako. RIP 11/21/19.

I started using Chewy.com over a year and a half ago. I unfortunately lost my dog, but already received a big order for her food and treats from my autoship. I called chewy to ask if I could return the unopened items. The lady was so sympathetic and empathetic towards me it was amazing. She then even told me that chewy would reimburse me for my full order. I couldn't believe it. I was very grateful. But chewy didn't stop there. I came home a few days later to find flowers at my house from chewy stating their condolences for the loss of my baby Lilly. Thank you chewy so much for valuing your customers.

I’ve used Chewy’s Customer Service several times now and I have to say that they have been wonderful every time! In an age where customer service is frequently lacking in most companies, it is a pleasant surprise to deal with people who really do their best to help you in a kind and friendly manner. For this reason alone, I would recommend Chewy to anyone and will continue to use them.

I've been using Chewy for a year now and their customer service STILL astounds me to this day. From our first purchase with them chatting about my new puppy to just yesterday... I ordered food and opened the packaging just to find out my dog is allergic to one of the ingredients. I called Chewy and WITHIN THREE MINUTES the team member had refunded me the money, told me that she would hate for my dog to have a tummy ache, and encouraged me to donate the opened food to an animal shelter near me. All of this without hesitation! AND TO TOP IT ALL OFF, I placed an order with them for another bag of food and it was delivered to my door in less than 24 hours. Chewy is an amazing brand that not only does incredible charity work, but genuinely cares about their customers. I will never use another pet supply platform for my pets' prescription, dietary, and toy needs. THANK YOU CHEWY!!!

Buyer beware! When you place an order with this company they put a pending hold on your order for the full order amount rather than just taking payment. Then they ship parts of your order and charge you separately for shipping and for each amount. So while your pending funds are still holding, they keep charging you again for the full amount plus more shipping. There is zero notification that this is how they operate. I will never shop with these deceitful bastards again!

We've had dogs/cat for decades. I used a competitor (but who don't carry dog food) for decades. Their reputation is great. Never had a problem with them in all these years. BUT, I prefer Chewy.com now. My friend has a lot of dough and can afford to go online and order whatever she wants. I'm not in the same financial position, so I was incredulous Chewy was going to be affordable. My standard order is flea/tick and heartworm meds. Getting dog food at a price I can afford became tough and I was very concerned about shipping costs. I reluctantly gave Chewy a try for all the things I need. I'm really glad I did.

I have been ordering food, treats, and accessories for years. I have to admit the customer service at Chewy.com cannot be beat. I have only had a few incidents that I needed to contact them but they are always very quick to respond and will correct any issues even so far as providing refunds when the problem was not actually their fault. I won't buy my pet supplies anywhere else!

I called Chewy.com on 11/17/19 the day after our family suddenly lost our sweet 11 yo Lab names Macie Lou. I was exhausted and heartbroken. I inquired how I might be able to return the items that I had just received only a few days before. The lady in customer service could not have been more kind, sincere and compassionate. She cried along with me and offered so much comfort. She refunded my items and asked me only to donate them to a shelter to help other dogs awaiting their forever homes. I was so grateful for her time, and sincere comfort from her.

Over the past year, I have ordered numerous products from Chewy. The reason that I strongly recommend them:

I thought it was me at first messing up the autoship dates but when I took a good look at them it was Chewy's fault. They dont know what they're doing, neither do they care. My furbaby takes an important heart medication called **, come time to autoship Chewy runs out of it, what??? A big billion dollar business running out of a heart med. There was no call from Chewy to apologize or give me an alternative. I had to scramble to my Vet to get a few pills to cover him. Then I noticed the pills were back in on the Chewy website but they did not ship them out to me but planned on the next month shipment to late.. What... I called them up and got a gal who yawned her way through it and could care less if my pup lived or died she was just there for a paycheck, I asked to be put through to a Supervisor after 10 minutes I hung up. I'm going over to Pet Meds screw Chewy. My furbaby suffered at the hands of these callous monsters who only care for the DOLLAR.

Chewy advertises delivery to your front door. I order 48 cans of dog food at a time. Chewy use to deliver to my door. But not anymore. I live in a high rise condo building with 3 high rise buildings in the complex. Chewy left the 48 cans in front of the mail boxes on the first floor. I called and complained. There are three stairs from the mail boxes to the elevator. Then the next time it was delivered to the condo office in another building. I called and complained. They gave me a replacement order and a $50.00 credit. The replacement order was also delivered to the condo office in another building. I called again. I was told FEDEx can deliver wherever they want. So if I lived in a house FEDEX could deliver the dog food to the house next door. Is that right Chewy. Just in case Chewy doesn't know this 48 cans of dog food is heavy! Going elsewhere...Bye Chewy.

I ordered a car Dog Carrier but upon arrival, it didn't fit. I "chatted" with Chewy and they said, "keep the carrier and donate it to a pet rescue" and they will refund my money to PayPal. I thought that was very cool and donated the cage to a local pet rescue. After waiting about 4 days, I reached out to Chewy to inform them that the refund never hit PP. They said there was a problem on their end and would resubmit. Another week goes by and no refund! I chat again and they say they are new to PP and will cancel and resubmit. After almost another week and many, many emails with incompetent staff and supervisors, I had to file a claim with PP. It took PP less than 24 hours to rule in my favor and give me a refund. I informed Chewy and they cancelled my account!!!! Go somewhere else!!!

I bought a Hurtta warning suit for my dog. I got the suit and it was too big for my dog so, I called for a return slip and was told that they just refunded my money ($63.50). When I asked about the return slip I was told to donate the suit to my local shelter. This warms my heart knowing the suit will help out a dog in need. Thank you Chewy.com. I will be a customer from here on out!

I was promised a prescription dog food for 2 senior labs. Aged 14 1/2 and 10 1/2. I first want to say that I am a customer for a very long time time with Chewy. I have had delivery issues with them for over a year. I tried ordering even earlier so I would have the many products I use from them including prescription medicine, probiotics, heartworm medicine. I have tried everything to get my products on time but they use FedEx which is the worst as they tell you a day and many times it will come so late at night, after 8 pm that it means an additional day.

I have been a Chewy customer for 5 years and am constantly amazed by their excellent customer service. Whether it was a product sent to the wrong address (which was my fault not Chewy’s!), a change in my auto-shopping pet food order due to my pet’s health or any other issue that might arise, Chewy has more than made it right — frequently when the problem was not of their making. On top of the excellent service, the representatives are lovely people to interact with and clearly love pets. I can not recommend Chewy highly enough.

Chewy is by far the most understanding and giving company. Their customer service is by far the best and they are available 24/7. I will forever and always order from them! I had to return a jacket for my dog and order a smaller size and they gave me the option of donating the jacket to a shelter or another dog in need. They truly care about their customers and animals. Again, I will be ordering from them every time because of their excellent customer service.

I had place and order with Chewy.com and notice that I had 4 charges total. The original charge of $68.91. The other 3 extra charge were added. Scared the hell out of me. Thinking someone stole my card. I decided to call Chewy cause I didn't see those extra 3 charges in the app. On the 68.91. They said the first original was charge and then the other 3 separate charges of the item were billed separately. Eventually it should go away in couple of days later. They had withdrawn double the amount. I told her that it was illegal and without my consent that was stealing without my permission. In California I would of report it as fraudulent and it does not specified that they could double to see if I had any funds. Maybe that's what you guys do in Florida but here it's illegal. She recognized that I was right. But that's what they do.

I received a package from Chewy.com and I didn’t know what it was because I’ve already received my dog's medication so I opened it. WOW THIS MADE MY DAY. Daylo have put me through some things over the last 3 month. He’s old arthritis in three legs, cancer can’t or won’t go up the doggie ramp, lost his hearing. I’ve cried way too many times because it’s hard to see him like this but then his good days come and I say “He’s ok”, I know he’s not, but today I’m ok. I got this package and I opened it WOW, I see a portrait of my Daylo. No bill, no notice just a portrait of Daylo on a canvas, that I will cherish for the rest of my life. Thank you.

These guys are the best, I would totally recommend them for your pet needs. I have spent tons of money there and They really deserve 5 stars. Customer service is the best. I wish more companies were like Chewy.

I've been using Chewy.com for almost 2 years now. This is the second time I had a issue with Chewy Pharmacy. If you like the short version of this review, just scroll down. I've placed an ordered on Interceptor Plus and Simparica for my dog on Monday 11/11 and was expecting to receive it on Friday or Saturday. On Thursday 11/14 at 12pm, I've received an email from chewy.com - One of the medication (Simparica) has not yet been approved by my dog veterinarian so therefore they will cancel this medication from my order within 24 hours.

After over a decade of dedicated service with Chewy, sadly discontinuing service as the company seems to have changed hands or ownership. Extremely disappointed to have reported numerous issues with Chewy in regards to NJ Fed Ex Home Delivery service that have gone unresolved and Chewy is unable to correct. Packages instructed to shipper to be left under covered protection of front door have been continually ignored and shipper leaves a few feet away for convenience dumped in the driveway up against garage doors blocking access and leaving packages exposed to sun, rain/snow, theft. Numerous attempts to Chewy to resolve with shipper have been unresolved and lacked demonstrated sense of urgency. The loss of a long-time customer is unimportant to Chewy to resolve with their dedicated shipping service in NJ. Completely disappointed in shipping resources and lack of alternate service to select.

I purchased several sweaters for our dogs, unfortunately, they were much too big. I contacted Chewy.com and they took care of refunding the purchase price immediately. I am very pleased with this company and will buy from them again.

I have placed several orders through Chewy.com and I'm very pleased. They always have the best prices and orders are always received timely sometimes even the next day. If ever an issue - which I've had a few (my fault) - they gladly assist and resolve the issue. Also FYI PetSmart price matches Chewy.com since I believe they are partners????

I have had a couple orders wherein the product was substandard; one case was a dented can, another involved dog combs that indicated "fine teeth" but arrived with widely spaced teeth. In both cases, Chewy went over and beyond other companies with which I've dealt, and they have sold me on their desire to please their customers. Best of all, I just found out they're publicly traded! GO CHEWY!!!!

I bought a no-pull harness for my dog and then decided she really didn't pull and it seemed like overkill. So, with buyer's remorse, I asked Chewy.com about returning it and they responded quickly with return instructions. Somehow, though, the harness got mixed in with my hat and glove box and got put away for the summer! Just pulled out the box and found the harness, tags still on. So 8 months after purchase, I wrote an email to Chewy.com, with some embarrassment, asking if I might still return it. I got an email back in FIVE MINUTES letting me know that credit was applied! And then they told me that instead of mailing it back I should donate it to a shelter! They said it was a good opportunity to pay it forward and help pets in need. I always liked Chewy.com, but now I LOVE THEM!

If you have a bigger shipment then they will break up the cost and take it out of your account that way. I suggest don't worry if it says an off amount was charged. As long as it is still pending then it's okay. Once the item is shipped and delivered it fixes itself. Also, they can't do anything while it's still pending. But they got really fast and friendly customer service. I had to email about this and my email had an error and I thought never sent but did. It did but it took like two days. They emailed back and I responded and we had a whole convo. No more than 9 mins to respond back. Anyway, I thought my original email didn't go through so I called. They picked up right away. I thought I would have time to figure out what I was going to say. Lol. The man was super nice and helpful. I love this site so much.

I ordered a lot of different things from Chewy for my tortoise and one item came broken. I emailed them and they got me a replacement the next day. They have a large variety of different things for all sorts of animals. I was disappointed at first but then I was impressed when I had a replacement less than 24 hours later.

Placed an order on a Friday evening. The money came out of our account as expected. This was a larger order. Spend over $100. The next morning find out they had taken another $36 out of our account. Called customer service. The man we spoke to said there was nothing he could do. To wait till Monday and the money would be back in our account. Called back and spoke to someone else. This time was told they had fixed the mistake and the money would be back in our account in just a few hours. Waited the few hours and checked our account. They had taken another $56 dollars out this time. I called back and the lady told me that when I placed my order they did not have it in stock at the shipping facility. They had to break it up into 3 shipments. She continued to tell me that when this happens they automatically charge your card again for each amount. That after it ships they release the hold.

We have been going through Chewy.com for years and they are absolutely phenomenal. Their customer service is tentative and so kind! They're understanding and put the customer/animals first. Their response is to donate the food, help further animals out, amazing!! We love this company!!

I wanted to express my sincerest gratitude to all of the staff at Chewy.com. Our dog Leela who was a huge part of our family, passed last week and I couldn’t even speak to call and let you know that we needed to cancel the order. I had decided to just send a message to the person on the 24 hour chat who was so very kind and didn’t ask any other questions and immediately canceled the order. I come home on Friday from work from a very emotional week and at my doorstep was a beautiful arrangement from Chewy.com. I was seriously touched and besides myself. Not only were you all fantastic with her deliveries right up until the very end, you impressed me. In this day and age, most companies would just delete our account and we’d never hear from them again. You guys went above and beyond and showed us that you truly cared. Thank you so very much!!! If we decide to get another pup in our future, you will be 1st to be contacted!!!

After attempting to order TD kills prescription feline dry food from their site, they denied the purchase and required veterinary information. This is news to me, as for the past eight years of buying the product, this has never been required(over two dozen purchases). Since their information is clearly false, I pressed, and a supervisor was called over whom clearly said they would lose their 'special relationship' with the vendor unless it was done as the vendor wanted. So logically, either every time I have purchased this food, stores I have acquired it from decided committing a prescription violation was worth a few dollars of profit, or Chewy is intentionally lying for fringe benefits on their side. It doesn't take a lot of effort to figure out which. Buy anywhere else, somewhere that will treat you honestly and appreciate your business.

I've been shopping with Chewy for what started out as 2 cats for at least 4 years now and they've always been super. A couple months ago they sent out an autoship for a couple cases of pretty pricey cat food for an older cat with chronic kidney disease. Unfortunately a couple weeks after I received the shipment my cat's condition worsened to the point that I felt euthanasia was the most loving thing I could do for him so I ended up with over 30 cans of cat food that I couldn't use. When I called Chewy to see what they might do to help out, they refunded the entire shipment cost. I was simply "blown away" by their kindness.

I purchased on autoship some special prescription food for my 14 year old dog Oliver. Unexpectedly last Friday I had to put him down and notified Chewy to stop the Auto ship. On my front door was a notice from a florist saying to call them. I received beautiful flowers from Shanique and am so touched beyond belief. My other dog passed also three months ago. I have a new puppy and I will do all my purchases through Chewy.com. What an amazing company. I have already texted all my friends about your kindness and to use Chewy.com.

We have been with Chewy for years. We started Chewy For convenience. Then we found out that our black lab had severe allergies. We had an extensive list of foods that she could not have. After going through the list and going through food ingredients it became very frustrating. I emailed Chewy her allergy list and they did the footwork for me. I was very appreciative due to frustration and lack of time period Chewy made it very convenient for us to make sure that our dog was well taken care of period. Also we were on auto ship and the shipment had K had not come in the 3 day. That it was supposed to. So we called Chewy to say that it still wasn't at our home and expressing frustrations due to our dog not having food and it was a special order item. They overnighted a bag of food right away. And then gave us the shipment that was late for free.

I just wanted to share my appreciation for Chewy.com's exceptional customer service. They really go above and beyond to provide the best service they can to help the customers and also the public with their donations. I recently had to say goodbye to one of our fur babies after 15 loving years and came home to floral arrangements left at my doorstep. Thank you Chewy for your condolences. Nobody knows what it means to raise a fur baby and have to make that tough decision to let them go when they're sick. We also appreciate the handwritten birthday cards for our fur babies every year for our remaining cats and pup. Thank you Chewy!

Well, I went to order for a second time from the company because I got a 15$ coupon in the mail off 49$. The CSR was very rude and told me at first that they price match Amazon, and when I told him the prize on Amazon, he told me he didn't see the prices for my cat's food and treats. I asked to speak with a manager, and she was nastier than the CSR and told me to just go to Amazon and order my cat's products. This company has gone downhill fast, and they raised the price of their products monthly. The first time I ordered, they were cheaper than Amazon the 2nd time they were not. I will stick with Amazon plus I will get 5% off with prime. They need to train their employees on how to treat their customers because Chewy will be closed soon if not!

I have been a consistent customer every week for quite some time always ordering at least $45 each time. McKenna ** refused to credit a Temptations treats item because she said it was free. It was not free and I spent a long time on the phone with a supervisor to fix the issue. I still cannot believe how McKenna ** can work at Chewy because I have always had great customer service. Not sure if I will ever order again because of her.

I called after receiving a bag of dog food and finding some loose in the box. I was concerned about feeding to my girls when I realized the package had been torn so I called Chewy to see what could be done. They replaced the dog food (no questions asked) and asked that I donate the torn bag to a local rescue or shelter. Even had the new bag on my doorstep in less than 30 hours. I will continue to be a loyal customer! Love their customer service!

Items always come crushed or litter opens in box. Yes, I've told them multiple times not to pack the litter with other items. Nope, they don't want to hear it. Until they clean up their act, I will not purchase litter from them anymore.

I went online to place an order for medications for my dog; however the system At Chewy.com returned a message stating my credit card was invalid. My credit card information was correct: I called customer service. Spoke with a representative. The representative try to put my credit card through. She was unsuccessful as well. She explained to me that the Chewy.com system was having problems accepting Visa and MasterCard cards.

I ordered a product. It never arrived. Chewy never told me a thing about it. They never notified me by email or text or phone call that they cancelled my order. When I tried to access my account online at Chewy, the site said to change my password.. I changed it and it said it would not let me access my account and to call customer service. I called and they told me they closed my account. And they cancelled my order. They said they don't know why. They said it could have been that my info was input wrong or that someone was trying to steal my identity and enter my credit card info to order things. Still they never notified me. Oct 19th I placed the order and nothing arrived. I called Chewy on Oct 28th. Not happy with the way Chewy does business. I'll stick to PetSmart or Amazon Prime. Paying a few dollars more for peace of mind is better than this!

I purchased some clothes for my dog on Chewy.com and they charged me for the full order. But since the order shipped in partial shipments they turned around and charged me for each partial shipment totaling the amount of the order.. Mind you they took it upon themselves to go back into my account and make unauthorized charges without my consent or notifying me. When I called them about the discrepancy they informed me, very rudely, that I would have to "contact my bank and then call them back and get a supervisor on the phone and that's the only way they would even begin to credit me back the charges."

I setup an autoship with Chewy.com. First autoship was seamless. Second one never arrived. My pet ran out of meds. I had to call. The shipment was "stuck" because they forgot to list the vets approval on the order. It is very concerning that they don't have their act together. Someone should have noticed that the order had not gone out and was more than a week past the ship date. I will be looking for a new online pet supplier as my pet can't afford to miss meds as she has due to this issue.

I ordered a dog dematting comb. It arrived & I hated it. I reviewed the product at Chewy.com. The next day I received an email from Chewy apologizing for the experience, offering a full refund & asking that I give the comb to a shelter. Who does that anymore? Usually, companies just ignore your bad reviews or try to argue with them. Not Chewy. They not only read my review, but they privately reached out to make it right. I switched to Chewy from Petco & I'm glad that I did.

I ordered a dog stroller awhile back and didn't get to use it as my Grandmother's dog passed before using it. The stroller was brand new and I recently sold it. The wheel broke off and the person who bought it contacted Chewy. Since I still had the invoice Chewy replaced it with no problem. This is a company that stands behind products! I order from this company and will make sure I continue. Thanks for such an upstanding company!

Instantly got hold of a live rep to chat with online. I was returning an item and after I provided some details (the item was fine, just wrong size/material for my pup). The rep said she was going to use her "paws" to create a return label for me (lol!). Then she told me that while she would usually provide free shipping, it would be nice if I could just donate the item to a local shelter! I told her it (the doggy boots) hadn't been removed from the packaging or used and asked if she was sure. Her response was "even better!". She told me the shelters would appreciate the boots what with the cold weather. WOW. Loved that gesture so much... almost made me cry. I called SPCA immediately to see where I could drop them off.

I have sent email after email about my dogs food and treats being busted open when I receive them. It has done no good and it is an ongoing issue. Over the last 3 months they have assured me it would not happen again but today is a prime example of why I will use Amazon from now on.

I ordered a scale in error. When I called customer service to return it, they said they would refund my payment and asked me to donate it to an animal sanctuary. How amazing and unbelievable is that? The scale cost about $50. Chewy will make the sanctuary I am giving this to very happy. I will recommend Chewy to everyone. I've already started telling folks in my office! Thank you, Chewy.

These people working here are pet lovers. It shows in their attitude and care for your pets needs. If you are a fellow pet owner have food, treat or medical needs they are a one stop source. Their brands are reputable, Pricing excellent, service outstanding.

I ordered dog food from them. It was never delivered. Rep told me they shipped it by FedEx. Chewy They claimed failure of delivery was FedEx's fault and did nothing to get the products delivered other than promise to look into it, even though they selected FedEx as their service provider. In my opinion, they are a scam. Chewy said they would refund my payment. I have yet to see a refund to my card.

I have ordered various dog foods and toys from Chewy. They have always delivered in a short time and all products have been as stated. Even when I made a mistake, they corrected it without charge. One day I received a dog water dish that did not fit together properly. I should have called them but I just gave them a low star for that product. Very soon after, I received an email that I would be refunded and kindly asked about my dogs. I and my dogs recently lost our loved one and we were very glad to have each other during this time. Well today I received flowers from Anastasia with condolences about our loss. I have never experienced such an expression of care from a company. I am very pleased with the customer service and the flowers were an added lift to my day as yesterday was the first birthday apart from my loved one as I was feeling very sad. Thank you so much Anastasia and Chewy.

They provided amazing service in every way possible! I am a life long customer from this moment forward, regardless of price! Thank you for your commitment to your customers and their pets. You all are so AWESOME!

If I could give them no stars I would! Everything is shipped in one giant box. The order I just received was 55lbs! I cannot lift without injury, nor can I move or drag the box in. Contacted Chewy (uncaring reps) and they said nothing they can do about it. They can do a box up to 68 lbs!!! Seriously??? They will not ship in smaller boxes. So I guess we can all sue them in small claims court when becoming injured trying to lift box. I will buy my cat food and toys etc on Amazon who has same prices as Chewy and ships free with Prime and you do not have to do a huge order just to get free shipping.

I wanted to get this review out right away for others to see. I had been ordering sub Q fluids for my cat LB all summer from Chewy. He had kidney disease. The shipments were always fast and even if they couldn't be fulfilled with the other products I ordered, perhaps because my vet was slow in approving them, they made up the difference with overnight shipping to make sure they were received in the promised time frame. The last shipment I ordered of 3 bags I never got to open before my dear sweet boy had to cross the rainbow bridge. I called Chewy Pharmacy and asked if I could ship back the unopened box. Not only did they not have me return the fluids, they credited my account in full and were so kind and compassionate about my loss. Then it got better.

Chewy.com has surpassed my expectations in every way. Selection, pricing, customer service, all of it! I found a medication that was less than half of what I was paying my vet for it. If they are ever out of stock they will send you a note when its back in. Their customer service folks are TOP notch! Helpful, knowledgeable, friendly, etc. In the event you need to return something it is hassle-free. When my beloved dog passed away they absolutely went above and beyond what I would expect any company to do. I will be a loyal advocate by spreading the word and a loyal customer of Chewy.com forever. Chewy.com is the GOLD STANDARD! Thank you, Signed RJ ** and Lola girl!

I placed my first order with Chewy this week. I order two 28 lb boxes of cat litter and 2 24 can packs of Fancy Feast cat food. My order came today and I only received the litter. The content label shows all of what I ordered in 1 shipped box, but the cat food was missing. What is really concerning is that I check the weight on the box and it stated 68 lbs. The litter weighs 28 lbs each or 56 lbs. However, no cat food, which I needed. I called immediately to service. While they offered to ship the cat food, I could not wait and just asked for the refund of cat food, which is going to be done. What a disappointment. I guess I still be shopping at PetSmart or I probably just have just ordered from Amazon.

I can't imagine how anyone could enjoy his/her pet as much as those of us who have had Chewy.com to back us up with top-notch products, low-prices and superb customer service. Our second Shih Tzu, LILA, was a mix whom we rescued when she survived her first three years of critical abuse and neglect. Between her indomitable attitude and Chewy's good advice she enjoyed her last 8 years with us, and inspired my 6-year campaign to promote rescues and adoptions to the 120,000 followers of my "Shihtzumania" facebook page, and its accompanying website, Shihtzumania.com. I have never hesitated to recommend Chewy.com to my readers, and will continue to do so, in honor of our late pets, if for no other reason.