Chewy.com Reviews

I'm not one to leave reviews but it is my pleasure to praise the help and 'above and beyond' treatment that we received from Chewy! We have been receiving a "Prescription Diet" food via autoship for our arthritic dog for 6 months. The process was easy to set-up and manage. I had just received notice that my last shipment had left the warehouse-when a quick decline in our Boxer's health called for us to make the decision of easing the burdens of his pain. We scheduled a peaceful 'in home' euthanasia.

I have been ordering from Chewy for years and I choose Chewy over any other method of getting supplies for my cats. The autoship makes keeping up with their litter/food/misc. easy & the reminders of when the next shipment is coming up allows me to push it back if I don't need the order at that time. I also save money using autoship so it's a win-win. Their prices are competitive and I've found products with them that I couldn't find through any of my local pet stores. Their customer service is quick to respond to messages & I have always had my issue resolved. I recently ordered a new cat food flavor and my cats reacted poorly to the rice in it. Not only was Chewy willing to allow me to refund the full boxes & the loose cans from the opened box, but they recommended I donate the extra cans to a local shelter and did not ask me to return the food. I see Chewy as a business that genuinely values animals and providing quality products to animals.

Keep in mind that I am writing this review to WARN others about this '3 day delivery guaranteed' policy. I buy dog food, and lots of it. I buy well over $400 a month, and on subscribe and save. The first delivery came right on time within the 3 day delivery guarantee as promised. When it was time for the next subscribe and save delivery, not so lucky. Not only did they not have the dog food (yes, hard to believe that of all things, they were out of stock on something I had on order for subscribe and save four weeks prior), but the next time my delivery came up it was a 6 day delivery wait! Not 3, but 6!

We have had ongoing problems with Chewy, but they have always seemed to take care of the problems. Namely, ordering dog food received with holes in the bags. This happened numerous times. It seemed when the next contact was made to address a new problem, they would say "let me review the notes" and that was reason for them to be a bit hostile toward a customer who has experienced quite a few problems? This last event was enough to say "no more". We had placed a 200 dollar order on October 16th, 2020. Generally, we have always received the product within 3 days. That is the main reason why this disabled person orders through them. I immediately noticed the orders were broken up in two shipments between FL and AZ. No problem. However, while the FL order had been shipped out, the AZ order was just sitting in AZ.

Chewy is a great company that provides excellent service to customers, but they also are sensitive to pet owners. When I called Chewy.com to inform them that they needed to remove my name from their mailing list due to the tragic loss of both of my cats, I was touched by the compassion expressed to me by their agent named Cherisse. She was extremely kind and even refunded the total amount of my last order as a means of expressing sympathies. The next day I received a bouquet of flowers in memory of Baxter and Minou with a meaningful note from her! My husband and I stood there in utter disbelief. Thank you, Cherisse! I called all the pet owners in my family and they switched to Chewy.com. They stand head and shoulders above all major companies. We'll be back, but need more time to heal...

This company used to be stellar but my last two interactions, one involving life-enhancing prescriptions medications were abysmal. It felt like no one was at the helm here. I got contradicting information from different employees and rudeness when I tried to ferret out the real situation. I ended up having to purchase a very expensive drug locally for four times the price one pays online. STAY AWAY.

I love your auto shipment feature. I came home from work today to find one of my cats laying on top of the Chewy delivery box. So adorable. No porch pirates was stealing those treats!! Wish I could include a picture.

After I had a tragic loss to my prize dog, I have tried in vain to have Chewy send 5ge parakeet in the Manu box. They said they could not so I tried to have their box correctly packed. They continue to send both parakeet and cockatiel treats improperly packaged and they are crushed in. I'm disabled. Can't physically return and this all my birds eat. I spend 200 a month with them.

I had purchase Dog food from them in the past and made sure to cancel the auto shipments once I found out that it was causing issues for my dogs. Every so often Chewy would try to charge my credit cards and start the auto shipments again. I have made several attempts to stop this. Recently on Sept 21st I get an email stating that they are charging my credit card for the same dog food, I contacted them and they canceled it, then on Sept 25th they do it again. Again I contacted them and they stated sorry it was for a different dog food. Last on Sept 28th they charge my Credit card for both types of dog food which they claimed that they canceled. I contacted them and they refused to cancel it stating that it is too far in the process. This was at 3am and I called them at 3:28am? I argued with the lady for a few minutes and she refused to cancel nor refund. I contacted my Credit Card company and filed Fraud with them. About 30 minutes later I get another email stating they are shipping the dog food. What the Hell!

I've been a Chewy customer for quite some time now, and love the ease of simply ordering my cat's favorite food, treats and toys online. Shipping is fast (usually) and if there is ever a problem, the customer service agents are so nice and will make it right for you. I've only had one issue with a delayed shipment, but Chewy took care to make sure my order made it to my door. I'm happy to be a customer and recommend them for all of your pet's needs. The prices, value, and service keep me ordering at least twice a month.

I used to buy from them all the time and would even recommend them to others. NOT anymore!!! Used to take a couple of days to receive items but now it is weeks most of the time. Customer service does not exist there any longer. Tried refilling prescriptions for my puppies but got the worst runaround ever. Vet's office sent prescriptions to them but they kept telling me they never received and the vet's office told them to never contact them. Really? If you need something in a timely manner, definitely don't order from them.

Hello; I am a disable war vet with a service dog. Back in 2019 I received a new service dog & US War Dogs Assoc paid for 1 yr. of Ziwi Venison raw food 5.5 lb bag. From the start of autoship in 2019 there was issue with deliveries & many phone calls to the company. Even emailed the CEO with no reply back in 2020. "Mario" their C/S Head Manager called me on 2/20 & told me he will take take of my issues & I'll get food delivery to 2/21 Food delivery & the same issues happen again and food was cut off on 6/20 because he was no longer working for Chewy.com. I called & emailed the CEO of the parent company who own chewy.com. Never any reply back even the CEO of chewy.com, I live on a very fix income. I had to spend over $1200 on other raw food from another company. Chewy.com owes me 10 bags of food, plus! Now they want to offer me 1 free bag of food just for me to go away and I refuse to do that and they lie too!!

I want to give a huge shoutout to Chewy.com. This is the online company that we bought our dog food from. I received a shipment the day before our beloved dog crossed the Rainbow Bridge. I contacted them and they said to donate it to charity and they would refund the cost of the goods. Done, no questions asked. Impressive!!! The following morning when my husband I got up there was a box from Chewy. It was a dozen yellow roses from the company with a card expressing their condolences. We were surprised to say the least, touched and appreciative of the grace and compassion shown!!! Thank you to the gal, Ashley who assisted me and the entire team at Chewy.com.

I have been using Chewy for several years. The customer service is excellent! They are super fast in getting products shipped. They are always quick to follow up and resolve any issues. Way to go!!!!

We've been long time customers of Chewy and use the Autoship for our food. Lately we have experienced some issues with shipping time from Chewy and/or from FedEx. They used to be very apologetic and would offer something for the inconvenience. Lately they say "we are normally on time" and offer nothing except that "maybe you should order sooner". Chewy is a nice convenience, but if their customer service is going down then I would rather pay $1 more to go with someone else. They have gotten huge and are now falling into the corporate America mindset. They care more about getting more new customers than their long time existing customers. They look at you as just a number. Also, I am tired of everybody using "supply chain" of "COVID" excuses to make up for incompetency.

Chewy is a company that exceeds expectations. They truly care about their customers and it shows in every single representative and the fact that the happiness of their customers is their number one priority. However they go above and beyond that. My sweet bunny Charlie just passed away and they sent me a beautiful bouquet of flowers and that’s not the first time they have gone way above and beyond the call of duty. They truly care and if you have a problem with a product or services, they will take care of you. Their service is unheard of in today’s market. Thank you Chewy.com for your amazing heart. My furbabies and I love you and I am forever a loyal customer. Love, BennyBoo, Angel Charlie & Mama Sue.

I ordered from Chewy on multiple occasions for convenience. I have six dogs and I need prescription food as well as prescription meds. Persistently received damaged cans, dry food bags, and a Rx bottle crushed with no damage to outer delivery box. Not using anymore, not convenient to make complaint calls with every order.

Chewy is my go-to site for all of my pet's needs. Their customer service is beyond word I can describe. I recenty loss my beloved Joe to cancer. When I informed Chewy of my loss their response was more than I would have ever imagined. The kind words they expressed to me via email was so comforting. But then I come home to a bouquet of beautiful flowers sent by Chewy. It warmed my heart. It is nice to know that there is a company who cares about its customers.

Service USED TO BE 2nd to none. Now very poor. Reps are still courteous and kind but the service is bad. L hand does not know what R hand is doing & CORPORATE DOES NOT CARE. Last four orders in a row have been labor-intensive and problematic. Orders late or not at all. Poor communication from Chewy. Such a major fall from grace for this company.

My 17 year old poodle passed away on August 25. I have been a Chewy.com customer for many years. I called the next morning to cancel my auto shipment of food. Today our family received a dozen of the most beautiful roses I have ever seen with a note of sympathy. This company has been nothing but helpful during our years of association. I would highly recommend this company To anyone with a pet. Thank you Chewy.com.

I had gotten new vet and Rxs. I had 1 refill of a valid Rx left from the old vet. Chewy won't refill the valid refill left that they refilled previously because a new vet was obtained. So I paid for a prescription with refills for one year but Chewy won't honor it. People Rx's aren't treated this way so why should they treat my pet Rx differently? Are they money makers for vets or a pharmacy?

We do not believe that we can express our thoughts, gratitude in words for “Chewy” but I will attempt. This company who states there are available 24/7 is just that. Chewy went above and beyond our expectations. My family recently lost our beloved 13-year-old dog, Sadey. During our time of grief, Chewy sent the most beautiful bouquet as well as a genuinely sympathetic card. We cannot describe our feelings at the time being overwhelmed, is best said.

It's a waste of time to get prescription meds from them. They do not process them in timely manner. Meds are not shipped as they should be. Overnight gets shipped via ground and it takes 2 weeks to get spoiled medication. They don't care if product gets to you on time or not. They do not make inquiry on your behalf because shipping is free. Since it's a corporation they do not care about the consumer only about the amount that passes through their hands. Complaints do not work at all. What a waste of the country where person who pays for services is not being treated as person only as a milking cow.

As a non-profit, we get gift cards donated to us for use towards the animals in rescue. Chewy limits gift cards so you can only use one per order. This means that to cover the order of $30 for one bag of food, we can use our $25 gift card and pay shipping or add more to the order and get free shipping, but have to pay the balance. This is super inconvenient and controlling of how we use our money we were gifted. Now we have to dip into the money we could use for other animals to pay for shipping or the remaining balance of another item added if we want free shipping. My suggestion for everyone is to not buy gift cards or use Amazon if you want to use gift cards and not be restricted.

I placed an order that included the Pet Parents Male Dog Wraps and I accidentally selected the wrong size. Using the chat feature on Chewy.com, I communicated with a customer service rep who refunded me for the purchase and stated that I could donate the item to a shelter or someone who could use the wraps. She then placed the order for the correct size for me and waived the shipping fee (I would've had to spend $49 to get the free shipping). I am very impressed with their customer service and love that they give back to the community.

A few days ago I ordered a pet ramp to help my Golden Retriever get into the car more easily as she has been exhibiting difficulties recently jumping up. The ramp arrived within a few days, but when we went to test it, it did not work with my car. Not the ramp maker's fault, it just is not compatible with my car. So I called CHEWY to start the return process and this is what they told me...

LADIES BEWARE! April, I had a UPS driver come to my home - first time, verbally abusive - second time, literally threw freight at my home doing damage. Thankfully, the lady from Chewy was on the phone with me and worried about my safety she recorded the call. I was told by Chewy to get a police report to release the call. I DID! Since then, now August, nothing but the run around. They will NOT release the recording or help me in anyway. So - Chewy does not care about your safety or even providing the proof to protect you! I have cancelled all of my accounts!

I've been dealing with this company for about 1 year for my cats food, litter, and other items. I spoke with Shante' in customer service about an order I cancelled for 2 bags of 40lb litter & 1 bag of 25lb of food but was delivered. She told me to keep the items & donate them to a shelter and refunded my money. This gave me chills that they truly care & aren't about the money like most companies. Thank you Chewy for being the caring company that you are. We need more companies like you.

We purchase dog food with auto-delivery monthly. Our dog has become ill and needed to change her food. Chewy had just delivered a bag of her food. I called to see if I could exchange it for her new prescription food. The representative said they would credit our account for the food that was just delivered and suggested we find a local place to donate it to. They seriously care for our pets more than money. I was so impressed and I can get her new food from there as well. We will only purchase from Chewy.com.

Customer for life!! Sadly my daughter's horse passed away recently. He would not eat. We later found out it was due to the cherry tree we put his water bucket under. Those trees are highly poisonous to horses. I went to Chewy.com to stop my order. My horse feed was set to go out that day. I called and asked if they could stop the order. Nick, the guy I spoke with was so kind. I told him my horse did not eat any of the last order but we did open one bag. I asked if I could possibly return it. He gladly gave me a refund and told me I could give the feed to a local shelter or someone who may need the help for their horse. So he stopped the current order, gave me the feed to help someone else, and refunded me almost 200.00 for the feed I had purchased. That is not it.

If the item you ordered comes directly from the manufacturer, beware. It took over 4 weeks to get the items, and when I did it was only partial. In speaking with Chewy, they put the responsibility on the manufacturer, and did not step up to ensure the missing item was expedited. A manager was to contact me, but I never heard from them.

I have been using Chewy for my dog's prescription foods and hard to find treats for a long time, as well as cat and aquarium supplies. At one point I had ordered the wrong food. Chewy replaced it with the correct food at no extra charge and asked that I donate the other food to a shelter. A few days ago my beloved dog died and I had to cancel his auto-ship dog treats. I let them know that I had lost my baby. Today I received a beautiful vase of a dozen roses and a beautiful note. This was so unexpected and very touching. I will forever be a Chewy customer.

I placed an order online on Tuesday, 8/3/21 for some ear medicine for my golden retriever. The poor doggie has an ear infection that needs urgent attention. The medicine I order from Chewy's has proven effective in relieving the symptoms of the ear infection and healing the problem. As of today, Thursday, 8/4/21, I haven't received any acknowledgment of my order from Chewy's. They have done nothing, so far, to deliver my order. I'm disgusted. Chewy's is all about media advertising and nothing about customer service. They have shown me utter disregard for placing an order with them. Think twice about depending on Chewy's for your pet's needs! They will disappoint you!

I had to lay my Dog Mini to rest on August 1st. That was one of the hardest things I had to do. I called Chewy to cancel her food that was being delivered in 3 days. Suzette was so sweet and understanding. Thank you for the flowers. It was truly unexpected. Chewy is Great!!!

When you set up auto-ship with a company, you are to choose the day and frequency, so say you have set for orders to be sent on a date that falls on a Tuesday and to be sent every four weeks from that day... The company (Chewy) insists to send the orders earlier than the day you have set, so the future delivery, four weeks ahead, is changed to that earlier day, and each time they do this, the order is changed to be sent on the earlier day, moving the future date back to an earlier day, for every future date...

I have been shipping with Chewy for over 5 years, and historically I have had nothing but wonderful things to say. Recently however their customer service has taken a decline. Hopefully this is a one off and does not happen again but it left me in a very compromised situation. I always order with a week buffer for my dog's food as he is on a script and can not eat anything else. I placed my order with plenty of time, I thought, but for some reason my order was not shipped through the usual distribution center and somehow got routed to go to the east coast prior to Turing around to me, on the west coast. Sure FeDex is responsible if this issue, HOWEVER, I have made 4 separate calls to chewy trying to resolve this, and here 12 days later it has still not arrived, NOR had a resolution been reached.

We recently lost our beloved 11 yr old golden retriever. She had been taking prescription wet and dry dog food for about 9 months and then we had to go to a feeding tube using dry food. I had 2 cases of unopened canned food that had cost $100. I called to order food for our other golden retriever and asked if I could return the canned food. Customer rep said she needed to look at our account and then said no. She was sorry we couldn’t return the food but she would be glad to to refund our money if we made sure to donate the dog food to animal clinics. I was very surprised and pleased. I told the customer service rep that I would be happy to comply. The money was refunded to me the day I called. What a great company. I will continue to use Chewy. They were good about originally getting prescription. I didn’t need to do anything. Excellent customer service. Great company policies.

I placed a pharmacy order Jul 22, received an email that it was on the way on Jul 24 and would arrive the 27th. I received an email on the 28th stating my order was late. I have tracked it for 4 days and it is always "out to be delivered" but never arrives. I have spoken with 4 Chewy reps in the last 2 days and all but the first have been bordering on rude and not helpful. Chewy said they would contact the delivery service but I have no proof that they did. They said the delivery (On Site) company would call me but they haven't. Now it is Saturday night and the service is closed till Monday. My order is medication and my pet is ill! I will never use Chewy again!

We recently lost our beloved cat, Mr. Cuddle Pants, he was so sweet and everybody loved him. Chewy found out about our loss, they sent us a bouquet of flowers, this is a company that cares about you and your pet.

I placed my order for heartworm prevention for two of my dogs on July 13. They assured me that they would contact my vet for authorization. I immediately notify my vet after placing my Chewy order so that they know to expect a request. After a few days without an update, I call Chewy’s customer service for the second time. They tell me that they haven’t heard back from my vet. So I call my vet. My vet states that they have not received anything from Chewy, whether it be via email, fax, or call. My vet also firmly states that they only accept calls about authorizations during certain business hours — I prominently relay this information to Chewy. They reassure me yet again that they will have their pharmacy CALL the vet.

I have been a Chewy customer since 2014, and cannot say enough good things about them. Our dog has a sensitive stomach and the vet recommended some pretty pricey dog food which we had a hard time finding. Chewy had it and was competitive in their pricing and their customer service can't be beat. I was totally wowed when I got two hand wrapped presents for my birthday. They were handpainted canvas pictures of our dog, and my daughter's pup. I couldn't be more impressed. What a thoughtful, well done gift. I swear, I nearly cried!

I purchased the following toy for my lovebird, "Super Bird Creations Crinkle Crinkle Little Star Bird Toy, Small By Super Bird Creations". This toy has a ball of twine in the center. My lovebird's foot got tangled in the twine and needed to have intervention to untangle. Had I not been present I believe my bird would have been seriously injured or even killed by this toy. Chewy was immediately notified and has yet to remove the toy from their website. The manufacturer of the toy "Super Bird creations didn't even have the courtesy to reply to my messages. Please do not buy anything from Chewy as they simply ignore reports of dangerous products and keep selling them.

I bought 3 air fresheners and didn't like 2 of them. I called Chewy's number on the receipt and a very friendly lady returned the money to my credit card within 2 minutes! She said I could try donating the air fresheners to my local SPCA, which I will! I will shop Chewy again!

I very carefully shopped around several online places. I compared prices, read many off-site reviews from all 5 star ratings, but kept coming back to Chewy.com. Their listed price for the Purina One Live Clear cat food (that my two cats now needed to have), was listed as 16.58/ 3lb bag - $6-8 LESS than local stores!! The $5 shipping was worth it for 2 bags. I even had a personal recommendation from a friend, who had bought off their website before. I called to set up the auto-ship order with customer service. I was really leery of doing that - from a horrid experience years ago - where the price I authorized payment for DOUBLED a few months later. I was assured by this "Chewy representative" that the $16.58/ 3lb bag was their everyday price - not a special or sale price, and that it would NOT be yanked up on me.

I've been buying from Chewy's for several years and had always trusted the site. I recently purchased flea drops for my pups and cat. While on their site decided to cruise around the "buy one get one". There were a number of sales going on so decided on 3. On this day it was buy 2 get one. Checked out and didn't pay much attention to the details in the cart. After checking out I looked a little closer and had only received the discount on the cheapest item I purchased. Called the customer service and they informed me that if you look at the little blue label next to the discount on each of the items and open up "details" you can read that it is only one discount on the cheapest items per order. Needless to say my trust level has gone way down and will definitely be reviewing my bill much closer from here on. The BOGO and 40 % off special ad was the largest and on the top of the email I received, but they sure didn't want you to see the details.

TO ALL MY ANIMAL LOVERS! I have to say how AMAZING Chewy is. After this last week having to put our dog Bink down after 17 years was very emotional. Then to top it off we had just received our auto ship food for Bink. I called Chewy to cancel the auto ship and I actually talked to a REAL PERSON right away. Ironically her name was Karen and she was nothing like the “Karens” everyone talks about. She was so genuine and sympathetic for our loss. Not only did she refund our auto ship. She simply asked if we could donate it to a vet or someone who really needed it!

Love the idea of this, but your delivery company is horrible and I watched this on my camera. The delivery guy throwing them up on my deck then stacked them side ways and 2 boxes crushed and two rolled down the stairs, taking out flower pots, one hand rail and loosened the other and a few deck boards throwing them and busted open. The driver left them there busted open at the bottom of my stairs and left walking around it to leave, crushing more flowers. We notified Chewy within minutes and assured me last week that FedEx was going to call in 24 hrs, they must not have watches. Cause they sure don't know what time it is so we canceled our subscription to chewy again, yes this is our second time. Get a new delivery and I will come back.

This is my 3rd fantastic experience with Chewy. They really stand behind their products and always go above and beyond. My 2nd box arrived unexpectedly on Father's Day. What a treat. Didn't expect the box until Tuesday. Called Chewy regarding extra product that was sent but I was not charged for. Actually talked to a real informed person right away. And offered to update me on arrival dates for box 3 and 4.??❣

I’ve used Chewy for many years for pet food and products. One time a shipment of dog food cans arrived badly dented. I actually broke my can opener trying to open one. I called Chewy, and not only did they replace the whole case, they surprised me with a new can opener! I also emailed them to inquire about returning some unused bedding I no longer needed for my guinea pigs. They refunded the full price and told me to donate the product. They asked about my pigs and asked for a photo. Weeks later I received two amazing hand made canvas paintings of my pigs! Amazing service!

I love Chewy. They go above & beyond excellent customer service. We've ordered through them for quite a few years & they have resolved issues from picky eaters, help with prescription refills and even refunded my purchase price when I made a mistake in ordering the wrong product. They truly care about their furry customers & their families. They have comparable prices & fast shipping that is free for orders of about $50. They have a great selection of natural remedies like Restorapet & Pet Wellbeing's Smooth BM Gold. I highly recommend choosing Chewy!

I can NOT say HOW BAD my experience with Chewy Pharmacy has been...DO NOT USE THEM! Endless hassles, ultimately the pharmacy neglected to see that I had VALID refills on scripts. Long horrible story shorter is to say the INCOMPETENCE of the PHARMACY STAFF is very scary, can't read a prescription label? DON'T DO BIZ with their pharmacy unless you like having endless hassles and want your prescriptions canceled!

We unexpectedly lost our dog after ordering expensive food because the vet recommended she just needed a special diet. Chewy.com gave us a refund on the food and sent flowers. I will always shop chewy.com. This is not the first time they went beyond expectations.

Always have had a good experience with Chewy.com. Our 8-year-old lab has had several health issues including having to be on expensive prescription food for years. This year he has come down with cancer and hasn't been eating very much. His cancer is too progressed to save him, and so he is being put down this week. Today chewy.com went above and beyond by refunding my already shipped order for my lab (which is very expensive food). The representative on the phone could not have been more compassionate and caring, kudos to this company and their employees.

I'm on autoship for Rachael Ray dog food. Last order not only that came incomplete, came so late, out of one of the boxes was missing cans, instead of 9 were just 6 inside. You guys waited days to realize that is not in stock, after that send an email that the order will be incomplete, and even the food that came was incomplete, and I was charged (instead of 9 cans that I was charged in the package were 6). And that with 2 warehouses in the area, one in Gardner one in Belton. I WAS A CHEWY CUSTOMER. Wait for my review. And actually the same food is same price or cheaper at Walmart. Shame on you.

Wish I could give more than 5 stars. Chewy has always had A+ customer service and we are long-time customers. One of our cats, a 17 yr-old gray tabby named Lucy, was in declining health with kidney issues and lymphoma. She passed away Wed 5-19-21 while we held her in our arms. I had recently ordered more "potty pads" because she had been missing the litter box, but now had no need of them.

On the Monday after a Memorial for my deceased husband, I saw a subscription order had been sent out. In all the confusion, I had not been checking my email & I called & asked if the order could be stopped (not items needed). The rep was helpful and offered his condolences. I was very close to tears explaining why. Two days later a dozen long stem roses arrived from Chewy's signed by the rep I had spoken to. I still find it hard to believe that such a beautiful display of compassion was shown. Barbara

Have shopped at and auto shipped from Chewy.com for 4 years plus. This last year it has been a hit or miss service. We ordered meds for my senior dog to deliver to an air bnb, Chewy.com emailed to advise us it wouldn’t be delivered because there was a problem with address. But continued to charge us for it. Followed up, they just claimed it was delivered. The next time they were careless was when they delivered an empty box! It was not damaged or resealed. They failed to pack it. Reported, and they did what they are good at. Ignore you until you stop following up.

Not big on writing reviews, but this company deserves one. I started using Chewy.com for my pets medicines about a year ago. I order the meds and they would reach out to the vet for approval and shipment. Never had an issue - meds were always on time - basically what you would expect from an online pharmacy. Now for what I didn't expect. My fur baby passed away recently at Blue Pearl Emergency Room (another amazing company) from complications with CHF. Chewy auto-shipped three of his four prescriptions and was notified of his passing when they reached out to his primary vet office to get approval to renew his fourth prescription.

I could not be happier with the service from Chewy. They stand behind all the products they sell. Any issues I have had with an item, they are super quick to make it right. Their customer service is actually customer service. Their employees are always friendly and helpful. I can call anytime day or night to order. Their prices are competitive and reasonable. The delivery time is so quick on almost all the products I have ordered. It is my first choice to order any item I need for my dogs.

I purchased the PetSpy M919 Dog Training Collars (2/set) for my two dogs on March 7, 2020. They worked very well for 13 months. One of the collars died - could no longer sync it with the remote - the sync button stayed depressed. Three days later, the remote died. I called Chewy to see if they would replace the set. I was told their computers do not allow them to accept a replacement for merchandise that was purchased longer than a year ago.

I had to just stop auto orders from Chewy because our dog passed away. I was having trouble online so I called a customer rep. She was so very thoughtful and took care of everything. Imagine my surprise the next day when I answered the door and here was a bouquet of flowers sent by Chewy!

We have a Cocker Spaniel with an itchy skin issue. We keep her well protected during the summer months with flea medicine, but she still winds up itching a LOT. The rest of the year is not much better for her. I give her special baths with soap specifically for the itching. It gives her a day, maybe two of relief. Now enter EverRoot Dog Skin and Coat Supplement Liquid Packs!

I am not one to write reviews but felt compelled because of such great customer service. I had to put my sweet dog Dexter down last week. When I called to cancel the automatic shipments, Luis at Chewy.com, refunded the money for Dexter's food and he sent my condolence flowers! Luis and Chewy went above and beyond! They have my business!! Thank you for making such a hard time a little more bearable.

I bought a bird cage for around $100. While it was being shipped, sadly, my bird died. I was imagining a hassle shipping the cage back, getting a credit, etc. BUT NO! Chewy sent me a very kind letter expressing sympathy for the loss of my bird. They gave me an immediate credit and told me to donate the cage to a shelter. I've never had something like that happen before. Wow! How nice was that??

I called the Chewy customer service on a Saturday morning in a complete tizzy over my pet. Angela at chewy was so patient and helpful. By the end of our conversation she had given me a few different options on how to get the medications my pet needed in a hurry. My situation is a complicated one and she understood exactly what I was asking for even though I was not very good at explaining it. From now on I will always go to chewy for my pets medications, food, toys and anything else concerning my pets. Thank You Angela and Chewy.com.

Spoke with Will about a recent order and testing strips that had recently been out of stock. He was very professional, answered my questions and addressed my concerns and even took an order for me to be shipped. Very knowledgeable and helpful which is much appreciated!

I'm am so happy I discovered Chewy. I have 4 cats and now order all their products including canned and dry food, treats, litter and toys. The prices are better than my grocery store without all the heavy lifting and carrying. Free shipping starts at $49 which is easy to reach. I have always received my order in no more than 5 days. They have a great selection and the website is easy to use. Beware though, the boxes can get pretty heavy. My cats have lots of fun with the boxes and shipping paper. Very satisfied customer.

I just wanted to share my thoughts about the incredible team at Chewy.com. I have been ordering prescriptions and treats from them for my lab for a while now and last week my 13 year old lab passed away. I contacted Chewy and spoke to Stacey, she showed such compassion on the phone and said she would refund my recent order and said not to worry about returning the items and suggested I donate it to a local shelter. Earlier this week I received a beautiful bouquet of flowers and the sweetest sympathy card from Chewy. They have gone beyond my expectations and I will be forever grateful. My husband and I love animals and in time we will be dog parents again and will return ordering from the very best Company... Chewy.com.

I have always been satisfied with Chewy's selection, prices and delivery. This last time ordering litter, only half the order arrived, the other part was to be delivered the follow day(s). Then it appeared to be delivered but we didn't get it - probably delivered to incorrect home? No problem because they quickly responded and not only replaced the missing item but gave an additional one for good measure (no charge). No blame or shame - just good old fashion customer service and quickly responded. They deserve my business and I will be loyal to them because of how they reacted to a missed delivery. Good job Chewy's!!

So I ordered my dog's prescription medication online with them 4/4/21. I received no information from them during the week, so I assumed everything was good. I then contacted them on 4/9/21 to see why I haven't received it. They said they hadn't gotten approval from my vet. Called my vet, they didn't get a request. Chewy say they fax the requests in, but in reality, they use an online portal system. I asked if they re-sent it when they didn't get a response, and they said no. I then had to request them to do it manually while I had them on the line.

In almost a week of multiple email days they have not explained how they messed up 2 orders placed days apart. My money for the goods not shipped is still missing from my bank account. My request that they call and explain the problem has been ignored. I didn't mess up 2 orders. They did.

My dog, who had several autoship items, including meds, from Chewy, sadly passed away 11/12/20. I was so upset, and forgot to cancel her autoship. I sent Chewy a picture of her cremation certificate, explaining that she had passed and I didn't need the items that were shipped to me. Two days later, I had a beautiful bouquet of flowers delivered to me. When I saw that the flowers were from Chewy, I immediately began crying. Not only that, they refunded the items that were delivered without asking me to ship them back.

This is only my first order with Chewy.com so I have limited experience. One of the items was damaged in transit (a first for me) and they took care of everything before I could even log in. I called to check if there was anything I needed to do, which I didn't and the customer service was excellent.

It’s as if no one knows what’s come before the email they’re looking at. I begged. I pleaded. To no avail. Too exhausted to continue with this company. Initially I was really pleased with Chewy but this last experience regarding important pain meds has left me angry and frustrated.

Hands down Chewy.com is the place to order all of your pet's needs. They have excellent customer service. You receive a live person when you call their 1-800 number. They auto-ship and deliver quickly. They go above and beyond and even sent painted portraits of my pups from profile picture I uploaded under my account. Highly Recommend!

My cat's food now costs more here than Petsmart. BUT, once the company decided to let politics impact products, and to no longer carry MyPillow pet products, is when I canceled my pet food subscription. I will no longer be purchasing anything from Chewy.

These folks are great. Their site has a wide variety of foods and other things for pets. The item gets delivered within 3 days. And if you have a problem with the item and need to return it, they give you a full refund and ask you to donate the item to a shelter rather than sending it back to them. I cannot say enough nice things about them. Awesome company.

I have a dog with Cushings disease and she needs to take ** for the rest of her life. Needless to say I was very impressed when I seen that Chewy.com had the best prices I could find. I had my order auto shipped which saved a few dollars but also made it much easier to always have it on hand for my fur baby. I was so impresses that I told everyone on a Cushings support group about their amazing prices.

Chewy is unreliable, sloppy and careless. I have used them for a while, the last three auto ships I received came in heavily damaged. It seems they hire morons in their shipping department that can't even pack things well. Case in point, they put a 27 pound box of litter in with two flats of cat food. The box had one paltry piece of paper in it as "packing". Is it any wonder that as the UPS butchers used the box as a soccer ball, the litter crushed the cans? I wonder if anyone in Chewy knows what can happen with dented, violated cans? Then I saw their president came from Amazon. So, the same corporate focus of "customer be damned" that seems to pervade Amazon, now is the corporate motto for Chewy. I will never order from them again and I wouldn’t trust them to ship a flea collar without damaging it.

I am so amazed at Chewy.com’s customer service representative, Alicia, and the entire company. The gratefulness I feel, I can’t put into words. After losing our Zach (12 years old and 60 lbs of love ❤️), I contacted the Chewy.com customer service department. I was hoping to return the potty pads, that had arrived the day prior to our loss. Not only was Alicia kind and compassionate, she took action. She refunded my order and allowed me to donate the merchandise. Then, a few days later, my husband brought in a box that had been delivered to our front door. Roses! ???? Unbelievable. I sobbed. Alicia and the team at Chewy not only remembered Zach, but they honored our fur baby and our family in our grief. I am grateful and humbled. I will FOREVER be a Chewy customer and I will continue recommend them to everyone I know. Amazing ???? 5 stars.

Alicia ** was so utterly unhelpful and un-accommodating with a careless tone of voice. Left such a awful taste in my mouth. Makes me not want to use Chewy if they have these kind of people representing their company.

I longer wish to do business with the company. I called and asked them to delete my account. They refused. They said they could only make it inactive. That’s not good enough. They have my credit card number and I want the entire account deleted.

Prices are great. Customer service is great. Had a problem with my shipping due to FedEx "not Chewy" but was very satisfied with how they handled the situation especially this being the first time I've ordered. I'll definitely be coming back to purchase my pet needs here.

The staff at Chewy are always professional and pleasant. Any issues with orders are resolved in my favor. We recently got a dog food order and unfortunately had to euthanize our dog before the bag was open. As noted in other posts Chewy refunded the cost and told us to donate the food to a shelter. But the topper was a few days later I received flowers from Baron at Chewy.com and a sympathy note. Thank you Chewy for be a caring company and fulfilling your mission. Thank you!!

The best customer service...Ever! They went far beyond every expectations. When my dear doggy passed away a week ago, they actually sent me the most heartfelt condolence email, and today they actually surprised my family with a beautiful floral arrangement and card with their sentiments. It really shows that they're truly pet lovers like us. I can't thank them enough and I sincerely recommend them to anyone with a pet.

have concerns about Chewy's delivery practices. I ordered a bottle of ** at the same time as some toys, and they delivered the ** separately, in a small package with no warning label, in a bottle that was not at all dog-proof. The delivery person had apparently not been instructed not to throw toxic chemicals over 6-foot fences into yards containing dogs (while the owners were home, no less). He threw the box of ** into my yard (although they delivered the toys to my front porch), my dog got into it within 15 minutes and overdosed, and I'm stuck with $4,000 in vet bills.

So I decided to purchase my dog's prescription eye drops on Chewy because it was cheaper and seemed like it'd be convenient. Boy was I wrong! It's been over a WEEK and still they have not shipped the order. I've emailed them several times asking why they haven't shipped it yet, they keep saying the same thing, which is that my vet has not approved the prescription yet and they're working on it. That is not the truth, I have contacted my vet and asked if they received a prescription order for my dog, and they said yes they have and they faxed back the approval to Chewy. They said they did that 4 days ago and Chewy still claims they haven't gotten anything. This is turning into a complete hassle for absolutely no reason.

Horrible! Out of stock items are never indicated when placing an order. Order is "shipped" without being able to substitute with something else. All "out of stock" items are automatically removed from customer auto-ship order page so customer must hunt their website for the desired products for the next order instead of simply being able to reorder. We need a better company to order pet products.

My cat refused to eat the new batch of his cat food. I asked to return the 16 cases and was sent a return label. I was told FedEx would pick up the next day. The next day I found out from FedEx that the return was not scheduled. I scheduled a return which was picked up the next day. Five days later I called to check on my refund. Two days before a manager said the refund was cleared but there was no indication on their records of him doing this. Holding on the phone for over an hour this morning, the supervisor told me they never received the return and a case was opened to locate it. I called FedEx and was told that the package was delivered five days ago and was signed for by Chewy. I called Chewy and was told another tracking number which they said was given by FedEx and that was why it was not located.

I have used Chewy for years for many dog items (including food, toys, medications, etc.) and the customer service has always been top notch. I had an incident where my dog had her food changed by her vet and I had recently ordered a new bag of her old food. I contacted Chewy about returning the bag and they refunded me and told me to donate the food to a person who really needs it (which I did).

I have been a loyal customer for years. I cancelled my auto ship and will no longer give you or Petsmart my business. You want to play cancel culture? Let's play! Mike Lindell is a patriot. You are a sham!

I can’t say enough about this company!! They have been so accommodating and amazing to work with. Outstanding customer service! What really topped it off for me was the fact that we had to put my fur baby down and they went above and beyond to send me such compassion during this difficult time of my grieving. They have sent heartfelt emails, to giving me a refund of my dogs last food order that was barely used, to sending me a beautiful floral arrangement. I’m truly blown away and can’t thank them enough! I will recommend them to everyone I know that has a pet and eventually I will use them again when I’m ready to give another fur baby a good life!

I had never ordered anything from this company, before signing up for autoship for Dr. Harvey's raw dog food. Before I got the first bag my dog passed away unexpectedly. I received the bag the day after he died. I emailed customer service and told them what happened and they credited my account for the food. They were so sympathetic, I was totally touched. After several thoughtful emails, I received a bouquet of roses with a sympathy card from customer service and Chewy. com. When & if I get another dog, Chewy definitely has my business. I can't say enough good things about this company. Thanks for caring.

I ordered ** 16mg for my pitbull and 5.4mg for my Dotson. My vet charges over $200 so I went to Chewy.com which cost a lot less. They have been on those meds for about a month the first batch they was still scratching and biting a little bit. The second batch are complete trash. I emailed Chewy about it. I had no luck there. They asked me to return the order for a refund, which I can’t because the babies used it all. That’s how I know it does not work. My babies skin is completely red from scratching and biting a lot so now I have no choice but to go back to the vet. When they took the first pill from the vet I can see the difference.

This certainly isn't my first order for Chewy but this is my first review. Their Customer Service is UNTOUCHABLE! I have never in my entire life met a nicer crew than those who work for Chewy!! The friendliest, goes above and beyond for everything you need. I've ordered the wrong size before, I've ordered the wrong product, had issues with a card - Chewy took care of everything for me. As a dog owner and dog lover, I wouldn't trust any other company/group of people but Chewy to help me take care of my babies!

I have been a loyal customer of Chewy.com for over a year. I have never had any issues with the company until now, I have also never returned anything before. I purchased a dog coat and paw cleaner for my pup in December which fit her to large. I ordered the smaller size immediately, smaller meaning size large, even before returning the xlarge one expecting that I would just get a refund when they received it. It is now, February and have not received my refund. All I get from the people who answer the phone is the refund is pending for 3 weeks now. I have phoned customer service numerous times to no avail.

I purchased the Hartz Chew'n Clean Tuff Bone for dogs 50 pounds and up. After my 30 pound golden doodle chewed on the bone for less than an hour, more than 20 of the plastic nubs had fallen off of the toy and were ingested.

I had to say goodbye to a fur baby after placing an order for additional prescription meds for him. I emailed Chewy to let them know I needed to cancel the open order and wanted to return the order I just received. Amber wrote me a very sweet email being very sympathetic and refunding not only the meds I just ordered but some of the food that I had previously ordered. When I returned from picking up my sweet baby’s remains from the vet, someone rang my doorbell. Amber sent flowers. I was blown away by the letter and now flowers. That just shows how much the staff at Chewy care about the animals and families that they serve.

Chewy is a real class act. We were not frequent customers, but we sure will be from this point forward. Recently, I make my first purchase and ordered from Chewy several hundred dollars of medications and supplements for our elderly and sick dog. Before we received the shipments days later, my wife made the agonizing decision to save our beloved dog from further suffering. Several days after the packages arrived, my wife called Chewy to ask about any return policy under the circumstances. Remarkably, Chewy's customer service representative advised my wife that there was no need to return the products. She told my wife that our account would be credited the full amount of the purchase, and we should donate the products to a shelter or other place that would give us peace. That was just awesome, and it reflects the generous and compassionate heart of this Corporate Citizen.

I literally just made an account here so I could review this company. They have went above and beyond every step over the last year. When shipping was a mess back in March 2020 they communicated amazingly and always made sure we got our products. We've had a couple packages say they were delivered but not and literally within 20 minutes they responded to my email and said they would send out a new package. They sent my entire order again even though it was just 1 out of 2 boxes I reported missing. I had a box of cat treats arrived broke from transport and I messaged them if they could add a little more padding next order. Not only did they but they sent me 2 more boxes of cat treats even though I was not even requesting a new one. Their customer service goes above so much that I'm taking time out of my busy life working full time and having a toddler to write this. This company rocks.

We use Chewy for all of our pet needs and usually have no problems. One of our products needs a vet approval, so when it expired I received a message telling me approval was needed. We reached out to our vet and she said she would approve, so I made the order. Our order was then "in process" for a few days before I received an email again stating that approval was needed. I created a new order and again waited. In the meantime, I contacted the vet who confirmed that she had approved it through her online portal. Again, I received an email from Chewy a few days later stating approval needed. I called Chewy directly and the customer rep told me that it was good to go. Later that day I received an email stating that approval was needed!! Made a 3rd order. Confirmed that the vet approved it. Received an email from Chewy stating order was approved. Then received a 2nd order from Chewy stating that approval was needed??!!

I was ordering American made chicken jerky chews for my dogs to the tune of 4 bags per month. I decided not to autoship because I didn't trust the company yet. Good thing I did, as I watched the price raise $2/bag on each order. Within a month and a half the costs increased 25%, from a start of $30 a bag, close to $40 a bag. It's likely that wouldn't have stopped either. I would never order from this company again until they ditch their price gouging habits. I go local now to avoid the internet wherever possible. I contacted the jerky company to let them know and asked if I could order direct. They suggested Amazon. I replied "no thanks", and have ditched the treats altogether.

I have been using Chewy for years for my 3 dogs and 2 granddogs. Saturday we had to put out sweet 15 y/o Dachshund Cinni down. We are all devastated. I had two bags of her special kidney food left and emailed them to see if I could return one when I cancelled the auto shipment. They responded saying they are sorry for my loss and gave me a credit for the dog food and asked me to donate it to a shelter. Then the next day I received a bouquet of flowers with condolences. Thank you so much Chewy customer support. You are the greatest and most empathetic employees!!!

I have used Chewy's autoship feature for years but cancelled today. I guess I was spoiled with 3 day delivery but this last one is supposed to be arriving 6 days after I ordered. Since Chewy says delivery in 1-3 days, that isn't quite holding up their end of the bargain. In fairness, I did order on Saturday, but even taking the weekend into consideration, that still doesn't meet their stated criteria of 3 days. Also, they offer no other shipping carrier than FedEx which is notoriously unreliable in my area. I have found the same product on Amazon for $10 less and with Prime shipping, faster turnaround time.

Chewy doesn't ship to Alaska, I am so tired of hearing this. It's so simple to figure out USPS mail and it's not much more expensive. It's apparent Chewy just doesn't care about anybody outside their core area. It's not that hard. Would never do business with them.

I have been getting my dog’s prescription food from Chewy.com for a long time via their subscription service. The service has always been impeccable. I had just received 3 cases of food when my dog unexpectedly passed away. I contacted Chewy to cancel my subscription and mentioned that my dog had died. The customer service representative was so kind and compassionate, which was lovely. She then told me that I would be refunded for the 3 unopened cases of dog food and to just donate the food to a shelter. Wow. I was blown away by this kind of compassionate customer service, which is rarely seen these days. Well, today I received a delivery of a beautiful bouquet of flowers along with a condolence card from Chewy. Whaaat? I can’t say enough about this wonderful company. They’re doing it right. I will always be a loyal customer.

I have been ordering through Chewy.com for over 4 years and they are wonderful and even though COVID they have most items in stock and you receive your shipment with 1-2 days. I have told my friend that have been having a hard time locating cat food/treats at the local stores because of COVID and everyone has been very happy.

I have been a customer of Chewy for years, off and on. My cat passed away very suddenly and I had just received an autoship. I contacted them to see about returning the unopened boxes (more than $100 of product). The representative that I spoke with was extremely kind and sympathetic and said they would refund me for the order and I should just donate the food to a local shelter, which I will absolutely do. Then to top it off, I just received a lovely floral arrangement from them. I will need some time to grieve the loss of my fur baby, but when I adopt another pet, I will most definitely be returning to Chewy for my pet care needs.

I have been placing orders through Chewy.com for years and only recently have I had an issue that they stepped in to remedy far earlier than I would have expected. My standard auto ship order showed that it was delivered via FedEx, but it wasn't at my house nor my neighbor's. I filed a claim with FedEx and then emailed Chewy.com right away to let them know that the order didn't make it as expected. They sent a very nice response to my email within an hour saying that they replaced my order at $0 and to let them know when/if the initial package arrives. I responded to their email thanking them for the amazing customer service and they responded AGAIN with a wonderful message. I have always been very pleased with Chewy.com's products and service, but this customer service was absolutely amazing!!!

When I started using Chewy they were good. Stuck to their word 2-3 day shipping and never really any problems. Now I have gotten damaged products. Open boxes. Longer deliveries too. They sent almost a week ago. Kitty treats they sent to me have taken almost two weeks to get here and still have not been delivered and now I have cancelled my last order over taking entirely too long to get my fur babies their food. Even more ridiculous almost a week to get my money back. Absolutely unacceptable. This place has really gone down hill with their company. Would not suggest anyone waste time or money with this company.

My Dog was diagnosed with a severe heart condition. I was using Chewy services prior to this. Upon diagnosis, Chewy.com claimed they could contact my vet, get the prescriptions and prescriptive pre cardio food prescription in a timely manner. Long and short of it, they never contacted my dogs vet for a few prescriptions which are crucial and detrimental to her life. My vet confirmed they never had a such requests. To top it, I cannot give her her meds without her cardio food.

I recently used Chewy to compound a rather expensive heart failure med for our 11 yr old dog. When I received the medicine it had lost about 5ml. Of liquid during shipment. When I contacted Chewy, they very quickly addressed the problem. They were very concerned and more than compensated for the mistake. I can’t thank them enough for this and would recommend them to anyone needing expert care/service for their pet!!

Great customer service. I've been a CHEWY customer for years. I only had 1 issue with crushed cans which was immediately resolved and payment refunded. The customer service reps are extremely helpful and all seem very eager to help. Today I called to see if I could return some prescription cat food for my kitty that I had to euthanize this year. They refunded the $ and told me I could donate the food to my local shelter! Happy Holidays!

I have always been very satisfied with Chewy until now. I ordered dog food for my puppy last week and was given a delivery date of 12/28. It did not come yesterday and when I called this morning the customer service rep was very uncaring and rude. Her supervisor was also very rude and unhelpful. I could not get a delivery date from them. They kept saying it should be here today but it really should have been here yesterday. I am going to have to go to the Petco in my area (which I always avoid) and put myself at risk for COVID. This is neither respectful or kind.

They sent and charged my Paypal for stuff I did not order. Now they will not credit or allow me to return for credit. They tell me they cannot take a return for something that is not on my account. These people are clueless and not worthy of processing people's personal information.

I've been using Chewy exclusively for over 3 years and EVERY time I speak with a rep, it's like talking to a friend. Their reps make the company shine, with awesome customer service and a total willingness to help in any way possible. Delivery is also top notch. We get heavy stuff like 40lb pails of litter, cases of canned food delivered right to the front door-instead of dealing with in-store or curbside pick up issues elsewhere. (Plus, It's bliss not having to haul it all from the garage up 2 flights of stairs). Really, start using Chewy and you'll see for yourself how great of a time saver it is to get EXACTLY what you want, for a great price, in a fast way and right to your door.

I ordered from Chewy when looking for a high protein dog food recommended called Victors. I absolutely love the food. It has done my Bully well. She's healthy. Has good definition in her build and a beautiful coat. I began order other things from Chewy as well. The services is awesome. They do have an autoship option however I don't like using those type of services. Yesterday I found I mistakenly failed to order her food and she was down to approximately 2 more feedings. While at work I went on and ordered after 4 pm. I did not ask for a rush or anything however the following day FedEx delivered her food at 1030 am. I love their shipping. It has always been quick and easy. If you want a great company to deal with Chewy.com is awesome. They even make getting My Bullies Bravecto easy. Definitely a 5 star company.

Horrible experience again with Chewy. Placed an order, was 2 weeks late and never arrived. Was sent to the wrong part of the country and then to cover for themselves, Chewy removed my ability to even track the package. Wouldn't communicate they lost the package until I reached out twice. At which point they offered a refund. Waste of time to buy from them. Buy local or even at companies like Petco or better yet just buy from Amazon. Chewy is a bad brand.

I have never written a review for a company before, but also not sure I have ever been quite as impressed with a company's customer service, compassion and kindness as Chewy.com. Their customer service and quick reply to any issue is commendable, but it was the sensitivity and kindness they showed me when I told them that our beloved dog had passed away so I needed to cancel her medications,- not only did I receive what seemed like genuine heartfelt messages of sympathy, they sent flowers to our home?? What corporate company does that for any customer? We have another dog, but I don't know if they know that - so as far as they are concerned I may have been a customer they would never have heard from again, but I can not speak highly enough of them... A wonderful company.

I have never been treated so horrible in my life as I have over dog and cat food by this company. They first charged me almost $600 for my order (charged twice) turned around and after I complained about it even though they had gotten the money for my goods already stopped the shipment in the middle of delivery and never refunded me my money. Management did get involved and they are currently supposedly taking care of all of the issues but never again will I purchase from this company. Beware as I do not believe I am the only person they have done this to. Corporate will be investigating this at my request.

I have had pets a long time and started using Chewy from a postcard mailed to me when I moved to Florida in 2003. Customer is King! If you need assistance with site or help deciding on a product, call Customer Service. If there is an issue with an item received, call. A real person quickly answers the phone and you immediately know their name. Yesterday I had to call about receiving a wrong size of a doggie bed. I was able to get the right product being shipped to me already out the door today! I was told I could donate the wrong size bed. Since I had adopted Lucky only days ago, I already have it ready to give to the small rescue from which he came.

I ordered some medicine for my little Millie from Chewy to alleviate her allergies. When she died, I let them know to stop the order. I was so incredibly sad. She died in July and I still cry thinking about her. The people from Chewy sent me flowers and a sympathy note. I can't tell you how meaningful that was to me at that time. None of my friends send flowers. Pet people understand what your pet means to you. They are family, not just your dog.

I ordered meds for my 14 year old dog J.J. Two days after we had to have him put down. I called and they graciously cancelled my order. Today I received a beautiful bouquet of flowers for our condolences. They went over and beyond. We are heartbroken and the gesture was the kindest customer experience ever. 5 Star, Hands down.

As I always order by phone because I am not tech savvy I placed my order with Mariza. Was telling him how I lost my cat of 17 years. He was very sympathetic. After helping me set up an account he wished me a Happy Thanksgiving and we hung up. The next morning on my front door was the most beautiful flowers and a note saying sorry for my loss. What an act of KINDNESS and let Chewy know that this person went above and beyond the call of duty. I will put a SHOUT OUT on FB to him and chewy for taking the time to care about their customers. Again THANK YOU from the bottom of my heart. MD ** Carmel In

My cat died last week. In the midst of my grief, one of my tasks was to cancel my shipments for my cat. I had also recently received a shipment that I couldn't use. When I called, they refunded the whole shipment without asking me to return the product. Then, today, I received a bouquet of flowers from them. They have definitely earned my loyalty and recommendation.

I ordered 9 items to assist in setting up another aquarium. They threw all the items in a large box WITH NO INTERNAL PROTECTION like paper/foam peanuts/bubble wrap-NO SHIPPING PROTECTION from the ITEMS be bounced around during shipment. Maybe they think I didn't deserve good packaging as I used a coupon they sent me unsolicited. Now I wonder if the electronic parts of my order will function correctly or be short lived, not to mention that a 5 lb. jar of Charcoal was in there to bounce around and beat up everything else. In my 50 Years of Aquatics, This was by far the WORST packaging Or should I call it no packaging protection! UGH.

As a two year customer always pleased with the results - no longer. Orders that took 3 to 4 days now take at least 14. I ordered dog food 11/5/20 - it hasn’t arrived and delivery is scheduled 11/19/20??? I will support my local pet store from here on. Chewy uses Fedex who then subcontracts with a much slower provider - On Trac... Anything they deliver I cancel - totally unreliable.

I had ordered several Chinchilla products, 10 days later my 18 year old Chinchilla Jackie passed away. I thought no problem, I have Avalanche, he will enjoy the product. Well 2 days ago he passed away also at the age of 16, I called Chewy to see if I could return the product. They told me no need to return the product, they gave me my money back, they told me to give it to a rescue. I am sending the product to a Chinchilla rescue in Wilmington, il. Today! to my surprise I received a beautiful arrangement of an assortment of roses with a sympathy card. Thank you Chewy for caring.

Our family’s dog started having issues with not wanting to eat. Our vet prescribed a critical care wet dog food to help us syringe food her to help keep her comfortable. There was a delay in receiving the food which was on my vet office’s end and not Chewys. Our dog had passed away and the representative I talked to was so kind and sympathetic that they gave us a full refund, canceled the autoship for us, and had us donate the carton of food to any shelter of our choice in our dog Chelsea’s honor. Then a few days later we received a beautiful bouquet of flowers with a nice message of their condolences on our loss. My family and I never thought a company would so compassionate and go out of their way to help us in our time of grief. I highly recommend and encourage everyone to shop through Chewy. They really do care about their customers.

I have been ordering from Chewy.com for many years. The entire company, from ordering, to shipping, to customer service has never disappointed. I have switched my dogs' foods many times and have never had any issues with quality. Their shipping is the quickest I've ever seen as well (sometimes even faster than Amazon). If there has been any issue, such as ripped bags of food or damaged product, they are quick to reship out a new item at no cost. If I have ordered a product and needed to return, their response has almost always been to donate it and they will issue a refund. Their customer service representatives are always friendly and helpful as well.

I wanted to express my experience because I order from Chewy and this was my first time having a problem. I emailed them and explained that two outfits were not the size I expected. Immediately I got an email that said I would receive a refund and asked me if I wanted the correct size using the card on file and said they would not charge me shipping. They also said to give the wrong size to a shelter or someone in need because they did not need me to return the items. (I expressed that I wanted another size I thought would work for my dog in my original email) I looked at my account and the refund was already there. I really appreciate the customer service and I will definitely continue to order from Chewy.com. Thank you.

Watch your auto ship carefully! 3 Chewy reps tell me the packages can be delivered on different days & it was suggested that I have a backup bag of cat food just in case. Sure didn’t mind hitting my bank account monthly for up to $200 a month though. Kitten dry, adult cat dry, 2 tubs of cat litter, huge bag of dog food & Feliway diffusers in last order. Yet I find the cat litter on my doorstep & informed other box will be here tomorrow. My animals’ health & wellbeing are a priority for me but not for chewy. Buying in bulk for the month failed dismally after only a few months. I can not think of a single reason to continue to have Bon Bon’s auto ship in the future when there are other companies such as Petco. After all, everyone offers a discount of some sort when buying on a repeated basis. Don’t learn the hard way like I did, tonight.

I dont really leave reviews but after realizing what an amazing company Chewy.com is I had to. I've always gotten my products from chewy up until my dog passed away. They helped me with everything and even sent me flowers when she passed. I thought it was super thoughtful of a top corporation to do that when they didn't have to. They refunded all the recent purchases I made without a hassle. It was truly thoughtful and the customer service is amazing with anything you need or if you want to vent. This will always be my place to shop when I'm ready to get another pet. Chewy has made every purchase a great experience and made my life easier when my baby was alive to get autoship and all the necessities I needed for her.

Watch your bills. California does not charge tax for pet medications. I noticed tax in the amount of $9.90 was being charged on my last order of medication for my dog. I wrote customer service and was told I am correct but they do not have the authority to refund the tax and that it would have to go to a supervisor for approval. A week went by, no response and no refund. I called customer service and was told I was being refunded the tax. No apology and as of now, no refund. I started looking at other invoices and have discovered more tax charges. I can't even imagine how much money they are making off of people not noticing or knowing about California Tax. Isn't this how class action lawsuits come about?

This past year when the pandemic hit, it became hard to buy cat food in the stores and online. They frequently were out of the kind I needed to get or they had restrictions on the amount I could buy. At the same time, my 6-year-old cat was diagnosed with cancer. I needed to keep his weight up with his favorite kind of foods.

Have been ordering from Chewy's for a couple of years. Lately it been a nightmare to deal with them. Something is wrong with the ordering system. They lose orders placed online. It's a constant problem that has lead me to believe somethings is wrong with this company. When I talk to customer service everyone tells you a different story for the failure to process the order. It has happened to me and friends. I will no longer order from them. Found Amazon is cheaper on pet supplies and quicker.

My roommate's puggle passed away recently after we had just bought it food from Chewy. When I called to ask about a refund they were like, "Absolutely. Just go ahead and donate the food and your card will be refunded." No run around, no attitude just acceptance and support. Plus they answer the phone when you call them and you don't have to deal with any automated garbage or being put on hold forever. The last thing still brings tears to my eyes. Someone yesterday knocked on the door and it was flowers. Who sent flowers? Well Kiara (I pray I am spelling that correctly) from Chewy.com saying again how sorry she was for our loss. Thank you Chewy.com for everything. There are no words to truly express how thankful I am to know there are some businesses who still get it.

I love Chewy.com. All my orders are delivered well and timely. They are wonderful with filling prescriptions for my old dog and are MUCH less expensive than my vet. I ordered an item and asked to exchange it for the next size up and they sent me the new size and asked me to donate the original item to a local rescue in my area. Very impressed with this company.

My twelve year old cat Beau suddenly went blind last week and suffered neurological complications then sadly passed away Tuesday this week. I had made a large order for supplies with Chewy to help in caring for him a blind cat. After Beau's passing I decided the next day to return items not used. I call Chewy customer service and spoke to Siearrah. To my surprise she not only was so sympathetic and kind to authorize my return she told me not worry about it and just donate the items. I am planning to donate next week all the items to the same shelter I adopted Beau from. :)

I ordered solid gold puppy can food and I ordered a good amount, 90 cans and when I got the order, the box was molding, one can was open and molding and smelled absolutely gross. The molding started to get into the other 6 packs. I will never order from here again.

I recently purchased bladder support pills for my dog, Breeze. Three days after I placed the order, she unexpectedly passed away. I contacted Chewy’s support team to try and refund the pills, and they gladly refunded me and said I could either donate them to a rescue or humane society, or use them for other pets. Not only was I pleased with that, but they also sent me flowers and a letter expressing their condolences. Companies that take care of their customers will KEEP their customers. 10/10, thank you chewy!

I ordered a large hamster wheel and received a small. After contacting the company, they told me I would receive the correct size. Wring size came again. They told me they didn't actually have the size I wanted and told me they would refund me. They told me I would receive over $12 for my refund, but I received less than $8 due to a coupon used. The representative told me the amount I would receive though and after calling to make this right, was told they would not give me the amount promised and wanted me to spend more money to try and get the correct wheel. I was so disgusted by their lack of trying to make things right and will never buy from them again.

Today I placed my last order with Chewy due service issues encountered in the last six months. When I said that I spend $4k a year but was finished due to issues,, the person on the phone at Chewy said "Awesome"... Which tells me they failed to listen or just don't care. I spend over $4K a year at Chewy and resent the lack of consideration for the customer, Between the double orders and blanket cancellation of orders and the response from Chewy when I called to complain? One star - they are the best unless there is a question, then Chewy is the worst. UPDATE- when I canceled the order, "Awesome"... but now I see it was not canceled, but billed and shipped. For six years, the best customer service...

After paying for a prescription with funds from my PayPal account, Chewy never notified me that they couldn't fill it. I cancelled the undelivered portion of the order and asked for a refund. It has been just under 4 weeks of the runaround from their "customer service" department. Constant changing of what is needed and ignoring the clear message from paypal to refund the funds for the undelivered portion of the order.

I had problems many times with this website, they only proved once more to give me problems again. I told them about issues in the past with them and they didn't care. I'm sick of the robotic answers.

I have been ordering from Chewy.com for our dog Lily and have always been happy with the process. I placed an order for Lily on Sunday, Sept 27th, and on Tuesday, Sept 29th our beloved Lily died from the heart complications. We were absolutely heartbroken. Our order arrived on the day she passed away. Chewy.com refunded me the cost and instead of returning it, they suggested I could donate it to a shelter. Wonderful idea. We miss our Lily more than we can even begin to put into words. (Thank You Cristina V for your heartworm message and flowers.)

Chewy could be a great deal if they could get their orders correct when shipping. I have ordered from them at least ten times and four out of the ten orders I received are missing items. When you call to inform Chewy the order was missing items, they do replace the items, but who wants to keep calling after you receive the order to inform them of the error? The last time I called, I received one of the two items I ordered was made to feel like I was lying. My expectation is that I receive the items I paid for. This company is very lax, with no oversight which makes it very frustrating for the customer. I can no longer order from Chewy the hassle is not worth it.

I want to be fair about this company. I have been ordering products, like food, toys, harnesses, etc. for both my dogs and my daughter's cat for a long time and have always had great service. However, for the first time, I tried ordering pharmaceuticals. My dog is diabetic and we just moved from one state to another. My old vet carried insulin and I was able to purchase whenever I needed with just a day's notice. I discovered in my new state, vets don't carry medication for sale.

I placed an order on 09/24/2020 based on 1-3 shipping that they advertise. According to their own website the order did not ship until 09/25/2020 and they say I should receive by 10/02/2020, however FedEx website says 10/01/2020. I tried to send an email voicing my displeasure as now I have to go to the local pet store and pay more money to get food to hold me over until then and got a generic automated response. Tried to go online and chat with a customer service rep about it and she disconnected the chat in the middle of me typing a sentence.