Chewy.com Reviews

With 3 fur babies in our home, Chewy saved us so many times with quick service and great prices. Always willing and able to resolve any issue with product or purchases. Twice in the past 10 months we have lost one of our fur babies. Rosie, our lover girl and Link who was one month from 18 years old. Today, I received roses from Chewy in response to my loss. This company knows how much fur babies (and others) mean to us. As long as I have pets of any kind I will continue to use Chewy. Their support staff is great and will always strives to get an answer to any question I have ever asked. Thank you Chewy.

Amazing customer service. I had to return some prescription wet food that my dog's belly no longer agreed with. (No fault of the food or Chewy.) There aren't typically refunds on prescriptions, however, Chewy still agreed to refund and gave the OK to DONATE the food to our vet/local animal shelter. Wow. Stellar one on one customer service.

The website states 1-3 business days for shipping..This is the only reason why I chose Chewy..Ordered on the 28th of Dec, and received an email on 29 Dec stating that the package should be delivered on the 4th of Jan..Called their 1-800#..Zero care or concern, excuse after excuse..Take the ** off your web page and be truthful..Definitely won't be shopping here anymore!

I received an order from Chewy for 24 large cans of dog food. 21 of the cans were severely dented but the box was undamaged. I used to order from Petco and they did this same thing. I switched to Chewy not knowing they were the same company. Their solution was to offer me a coupon on a future purchase. Why would I ever order from you again after you dumped the cans you couldn’t sell in the stores on me twice??

My dogs have specific dog food needs and rely on timely delivery of products. However, as of late, delivery has been poor. I am on automatic delivery every two weeks and the last two orders have been late. Don't rely on timely delivery of your pet food needs. Chewy's response is we are working on it. Working on it doesn't solve the problem that my pets are running out of food and I just can't run out and buy just any dog food. In addition, it is strongly recommended that you not switch dog food like this as it will cause problems with your pet's stomach. I am going to find another source for my pet needs.

Have made two orders with this company. First went through fine. Both were for prescription drugs. Second order wound up with a delay with Fedex (only shipper offered) that resulted in having to make a replacement order. Incorrect email was sent by Chewy that started a round of 6 call in two hours, three of which were "hangups" from the Chewy pharmacy. Not one question was answered correctly.

I contacted Chewy to return two items that I mistakenly purchased. I purchased kitten food instead of cat food. Chewy immediately refunded my money and told me to donate the food to an animal shelter. I had planned to do so but to have a company suggest donating while reimbursing their customers for their own errors is outstanding service. I've already contacted the shelter and will bring the kitten food shortly. This is truly a company that cares.

The customer service at Chewy.com is incredible. Their managers care, their employees care. They really go above and beyond. If you use them, you're in good hands! This company does it right, from selection to training. Restored my faith in humanity today.

My husband and I ordered food and medication for our German Shepherd who had chronic renal disease. Several days from her end, we ordered a double harness. Unfortunately, the trajectory of her disease was so fast the double harness arrived the day she was euthanized. My husband contacted Chewy in hopes of returning the double harness as well as the unopened ** medication. Chewy told us not to return either and credited our account. A day later, flowers arrived with a sympathy note. We're so touched by Chewy's promptness and caring.

I'm not normally a caustic person, but in this case I will make an exception. Several months ago, I ordered a prescription per my vet's instructions, thinking it would help my dog's skin issues (as my vet had told me that it would). Ultimately, the prescription was found to have no effect, so I cancelled further shipments. I had received notifications which stated "Hey, we're prepping this for shipment, cancel if you don't want or need it!" followed by an email stating that "this has been shipped." Since the medication was ineffective, I cancelled future shipments on Chewy's own website, thinking that this was the end of the matter.

I've been using Chewy for a few years, they make my life easier. Recently, my vet clinic went to only online medication ordering. And their website didn't have some critical medications for our 16+ dog. I went to Chewy's, found them and ordered them. I received an email that it was delivered. Being the day before Thanksgiving, I hadn't opened the email until I realized I didn't have it. I called and spoke to their fabulous customer service and pharmacist. In passing, I said, the reason for my concern was I was having surgery and wanted everything ready.

We have done business with Chewy for some time as their products are excellent, customer service is outstanding, and prices are very competitive. We recently had to have our longtime dog Maggie, put to sleep. We received an unexpected box from Chewy. It contained a dozen beautiful roses with a note offering comfort to us for our loss of Maggie. What an amazing gesture!

Be mindful of fraud flags from this site as they will stop your purchase and you'll be in for a fun ride of customer service reps treating you on the phone as if you are a liar or a thief. Ordered 2 beds for our pooch and we were expecting they would come today. I found an email this morning, saying the account needed verification. Valid. The account was in my name, pay with my husband's card. I called, and they asked me to please ask my husband to call, to verify. He did, they told him everything was good and the order would be dispatched.

I have ordered from Chewy for about 6 months. They continue to use FedEx for delivery services, which is horrible. Our estimated delivery was on Friday (no delivery) spoke with Chewy and FedEx both stated that it would be delivered next day. I called them a few times on Saturday to check delivery status and they said it would be delivered by end of day. Of it wasn’t. The excuses were “bad weather in Austell, GA” **, I was at work in Austell and it wasn’t a raindrop. I’ll be spending my money at Pet Smart as long as Chewy uses FedEx for their delivery!!!

Placed an order on 11/30/2022 for bags of dry dog food for a rescue I support who was critically low on food. Received an email that same night that I needed to call customer service to confirm order details. Called immediately and confirmed then advised an email with shipping info would be received. On 12/02 after receiving no email I contacted customer service via email and was told the order was being held and I needed to contact them by phone to confirm the order details again...Cancelled the order...They will not be receiving my business.

Have had many, many great experiences with this company. If you have an issue with an order, they are more than happy to fix it. Prices are at least equal to, or usually cheaper (especially for big items) than you can find locally and you can stay home to shop! As far as 1-3 day shipping, that is usually the case. However, once it leaves their facility, they can't control it. If it's running late, they let you know. I had one issue with them years ago regarding a prescription. So, if you are wanting to start your pets' meds thru them, put in the order EARLY and keep on top of it. I now get my goat's meds thru them and have no issues.

I was notified of an order for $256 dollars that I did not make. My account was hacked on their website and someone made this order. The products are all coming in different shipments and I have to wait for all, send them back and wait for a refund on products I didn't order. My bank account was hit for charges because PayPal was the primary payment set up. PayPal was no help and now Chewy isn't much better. My money is tied up at Christmas time and they were of little help. I will never order from Chewy again, and would suggest anyone considering doing business with them that their site is not very secure and their customer service is terrible. I spoke with 3 different people with little result.

Such a great gesture from Chewy.. and Steven. Thank you so much for helping us thru that painful time.

Packages arrived 2 days later than initially reported. After day 1, had to make a special trip out at night because relied on their misinformation and then it happened again the next day. They cost me time and extra money and then offer a $15 credit for next purchase. I will not make any further purchases with them and have closed our account.

I was extremely touched to open a surprise box from Chewy. They sent a dozen beautiful roses after I called them to close my mom's account after she passed. Notifying banks and most other companies about Mom's passing was heartless and frustrating. However, this gesture lets you know there are still good people in the world, and you are not alone. In addition to reliable and superior service for years, they did this for me. Thank you.

I thought I was getting my Dog Food and Toys in 3 days as stated on website. It didn't even schedule to ship until 2-3 days after order was put in (I ordered at night). It was then scheduled to be delivered a week later .. I Needed dog food before the next week. I could have went elsewhere had I known the Truth. Now, you know. I do not have a problem with the products, just the Deceptive Delivery Time. Deceptive Shipping time .. Ordered on night of 19th. Label Created 11/20/22. Anticipated ship date 11/22/22. "Estimated delivery date 11/26/22 by end of day".

I placed an order with Chewy on November 13 because of the great reviews. I received a thank you email and then an email wanting me to call and verify my credit card. On November 15, I received an email saying the order was delayed. The order was for an automatic litter box, water and food dispenser for our cat to use while we are out of town for Thanksgiving. On November 16, I get an email wanting me to review the experience. I called on November 17 to check on the order and was told that it was under a "security block". She asked if I had called about the order before and I advised her of the communications. She told me that she would request that they release the order. I canceled the order and drove to Petco. This is a litter box...not prescriptions or government secrets. Very disappointing to be treated like a thief. Petco will take our money.

I unfortunately had to put my 14 year old dog to sleep and had called to see if I could return a case of unopened canned dog food. They refunded the purchase price and I was told that it wasn't necessary to mail it back and that I could donate it to a shelter or do whatever I wanted with it. The next day I got a knock on my door and when I opened it, there was a beautiful bouquet of flowers and a handwritten card expressing sympathy for my loss! This company really does care and goes way beyond. I will definitely continue to do business with them in the future!

My dog's prescription was ignored. I called to check the following day and they said it was out of stock, then said it wasn't, then said they would call and get vet approval right away. They never called the vet. I had to call again later in the day to check and was told vet was never called and that they needed to cancel order to restart it because it was still showing out of stock even though it wasn't. I was ok with this if they agreed to expedite shipping since we already lost 2 days due to their error and my dog is dying in her first time battling fleas and I need the meds asap. They said no. They could not promise expedited shipping and would not accommodate in any other way. They canceled order. I had to find new vendor. I stayed completely on top of this and wouldn't have found out the order was being ignored if I didn't call every day since placing the order, only to have it not fulfilled. They ignored the request and did not offer to expedite shipping to make up for the time they lost while my dog suffers.

I placed an order online. Shortly after, I received an email from Chewy that my order was cancelled. No explanation was given. I called in and spoke with customer service. She did not offer an explanation either. I reordered with her. She got my order wrong which I found out after the order shipped. I am very dissatisfied with what happened and how customer service dealt with this problem. I’m disappointed that my order was changed even though I made clear what I wanted and my cancelled order was there as reference. I don’t see myself ordering from Chewy again. And this was my first ever order experience on Chewy. And finally, their survey algorithms don’t allow me to post this on their site even though they sent the survey request to me. It is clear to me how they treat their customers.

After the Covid shortages I started using Chewy to buy my dog food since they were one of the companies selling it. I have had nothing by excellent customer service and shipping times. Recently I messed up and was short on dog food. I ordered it through my chewy app and it arrived the next day.

We received the goody box as a gift for our 8 month old toy Aussiedoodle puppy. In less than 24 hours, she chewed a hole in the tug rope. Upon examination, the material was very thin and the seam not well sewn. When I contacted Chewy customer service, they were apologetic, but would not replace the item because it was part of a box. She is also not fond of the pumpkin broth at all and dumped her food bowl when I poured a little on. I've not previously done business with Chewy.com and am doubtful I will in the future.

I then contacted their pharmacy department explaining my cat needed her medication and asked what the hold-up was and sent a picture of the prescription. Well, that is when they started to tell me that the inability to get approval was MY FAULT because I put in the wrong clinic information.

This company is "Amazing". They have the "Best Customer Service" of any company I Know! They have the nicest, sweetest, most caring people to speak with in Customer Service. They are ALWAYS helpful. I greatly appreciate this company and their people. They always go above and beyond. Thank you Chewy and Crew for ALL that you do ..

The customer service at Chewy.com is second to none. They go above and beyond when it comes to helping and pleasing customers. I even wrote a review about a food that my cat didn't like, and I didn't expect anything out of it since my cat is extremely picky. They reached out to me after reading my review and refunded my money!! As well as offering free shipping on the next order!

The pharmacy consists of distracted employees working at home. They aren’t very bright or capable. After months of trying to get one medication sent regularly in a timely manner, I gave up. Some days I called them 4 times. They just don’t listen. They keep using a “portal” which my vet doesn’t use. They cannot send a fax to the correct number. They lied several times and say it was resent when it wasn’t. They’re lazy and feign interest. Different employee every time. They slur their names so it’s impossible to know who you are counting on.

I have been a loyal Chewy customer since 2015. I love their auto ship feature because we get busy with life/work and forget to order or pick up dog/cat food at retail. I receive notification that order is in process to ship so in case you need to change up dates. It’s convenient and the online customer service is prompt and they go above and beyond to make their customer pawsitively happy. They quickly handled an adjustment to my recent order cost due to my misunderstanding of a promotion. I am very thankful for their service in all the above ways they service their customers. Thank you Kaila M. (Customer service) for the pawsome assistance! Products are also in great condition when delivered. Never had any issues.

I tried using their website to buy cat food. Tried using 2 different credit cards. Kept coming back invalid. Was kicked to IT 1 week ago. Still no response and still not accepting my cards. My bank says it is Chewy not them.

I placed an order with Chewy in September. I paid nearly $140. It was my first time ordering with them. I expected a far better experience with them because they come recommended. Instead, what I got was ripped off. They took the $140 from my bank account, cancelled my order then never returned the money into my bank account. In that exact order! When I called them and asked them about it, they gave me the run around that the money was never removed from my account because they cancelled my order. I keep a very close eye on my balance, poor people have to do that so they know. I watched my account very closely. That $140 was never returned to the bank. I DO NOT RECOMMEND THEM TO ANYONE!!!

I recently bought dog food and unfortunately my dog passed away before I could even open it. I contacted Chewy and asked to return it and they immediately refunded my money, expressed their condolences in a warm way, and told me to donate it to whomever I wanted to. I thought this was amazing. THEN, I just received flowers with a beautiful note expressing their condolences. This is so far above and beyond any customer service I have ever experienced from pretty much any company. I appreciate this kindness and customer outreach beyond any words. This is A+++ customer service and a really great business model. Customers will remember this treatment. I most certainly will. Thank you Chewy!

These companies push you to auto ship but prescriptions change and if it happens before you get a chance to cancel l you can be stuck holding the bag on some very expensive prescriptions and in my case I was happy that they told me they canceled it but it still arrived anyway. AND then I was told that only the authorship was canceled and not the outgoing order. But I know what I heard.

I used Chewy for years and never had an issue. Placed an order for a dog's prescriptions eight days ago. This is for a life threatening condition. It has never taken more than 5 days prior. Today on the web site I found my prescriptions have been cancelled. They lied and said they called me and also e-mailed me. The vet didn't fill it for the first day so instead of calling me they cancelled it. Until today the order status was "shipping in two business days". My dog has been without the meds for five days now. So done.

I placed an order through Chewy.com for my lizards. I received confirmation on the order, but the next day I received an email that I need to call and verify information with them. After making the call and verifying everything, I was told they will ship the order. After waiting a few more days, I looked into the order and I was told it was cancelled, not shipped. I emailed their support, explaining the whole process I went through, looking for insight and help on the issue. Their response was that I need to contact support to verify my information. Clearly ignoring the details of my email, they have shown they don't care about the details, or the small things. Terrible reliability.

My little 2-year-old Shih Tzu mix stopped drinking water. It was a Sunday and I decided to use the Vet Chat at Chewy to get some advice. The website said it was "free if you use auto-ship" which I did so I signed up. The "vet" that came on was totally useless and did NOTHING but send me links for toys and repeat over and over "Awww...poor Charlie". After 20 minutes of trying to get a useful comment out of this little girl I disconnected and was grateful I didn't have to pay for that nonsense. I was wrong...I was immediately charged $14.99 for nothing but chatting with an obvious nonmedical person. Chewy refused to refund my money and now I have to open a case with Paypal. I know we live in a world of no customer service anymore but this was ridiculous!

I have never experienced so much caring and consideration from a company in my entire life. It was an unexpected kindness when two different customer service representatives reached out to me in two separate emails to express their condolence for the loss of my dear sweet dog, Amelie. But they didn't stop there. A couple days later, a large box was delivered to my doorstep. When I opened the box, I felt stunned and shocked. Inside was a bouquet of beautiful roses with a note that read: "Losing such a big part of your family is never easy. We're thinking of you in this difficult time. Sending you love. Erika and Your Chewy Family"

On two occasions now I’ve encountered stocking issues where I was informed *after* a purchase was made that the item I bought wasn’t in stock. Despite appearing to give me a choice to cancel my order or not via the notification email, the reality is that a cancellation and subsequent refund are the *only* approaches to rectifying said issue, even when the item is predicted to be back in stock shortly.

This was the worst experience I've ever had with a store. First they denied my prescription even though my vet approved it and we had to start the order entirely over. Then they put down the wrong shipping address (Why. I don't know as my address was listed CORRECTLY when I ordered this product online). Then it took 10 phone calls to get the address corrected... Nobody there seemed to care that they (Chewy) changed it internally to a wrong address after they cancelled it the first time by mistake. Then it didn't go out on time due to all the issues with Chewy. Finally, I needed this product desperately as it was a mare of mine that was having health issues and time was of the essence to treat her.

Chewy used to be the place for products and great customer service. After the past couple months of getting spoiled (actually exploded in packaging) products, which were refunded, but they never resolved the issue with the warehouse after numerous requests for investigation, because you would order them and still were damaged before shipping. Prices on site, are not always honored. They reply it's only a certain size, or flavor even though you get an email with the price of the product. When speaking to customer service, if there's an issue, they rather be rid of you than try to resolve. After over 10 years of being an auto delivery customer, they couldn't care less or even ask why, when I asked to be removed. Certainly, things have changed, maybe they have enough customers now that they don't need to care.

Ordered 3 bottles of ** for my cat. Was Supposed to be 3 sealed bottles. Instead they sent me 300 pills in a medicine bottle. No seal. No expiration date. They won't do a refund and send me sealed bottles as advertised. I will never order from them again!

I want to give a HUGE shout-out to Chewy.com. I have used them for years for their convenience and prices but NOW.... They are an amazing company. 1. I called to say I just got an order in and it is unopened. That my dog passed. She was clearly understanding on the phone and refunded my money and asked if I would just donate or pass it on in name of our dog. 2. She stated they are open 24/7 and if I ever need to talk, they are here for me. 3. Yesterday when I got home from work, There was a bouquet of flowers waiting for me with their condolences. AMAZING!

How could anyone give Chewy less than a 5 star review? We've been customers for 7+ years and LOVE this company. We've ordered dozens, if not hundreds, of items from them. They have real customer service- like, an actual person picks up when you call and deals with your ask right away, with clear communication. Or same over chat. If there is an issue with an order or you don't like a product, they will often just refund it entirely and ask you to donate the item rather than shipping it back. That's happened 3x to us. How amazing is that? I don't know how they stay in business being so generous to their customers but we are lifelong customers as a result.

After being extremely happy with Chewy.com for years, they have a new security system, which for some reason red flags my orders requiring me to make several "verification" calls by phone. Often delaying my shipments by a week or longer. One order was delayed over 2 weeks. I am understanding of glitches in new start ups however every single order since this has been required, because one phone call never gets the job done. I have never cheated the company and this has been going on for months. They cannot give me a reason for the constant red flag which is unacceptable. I have canceled my Chewy account with great sadness but one morning it took over 30 minutes to get verified only days later still have the order remain canceled. I hope they get their security issues fixed but 2 months is too long being targeted when I know people that are not.

Their website is user friendly, they have great prices, shipping insanely fast and they know pets are not just animals...they are family members! They even send our dog & cat birthday cards! Love it!!!

I was a loyal Chewy customer for years for all of our pets, however, no longer. In the past several months, their customer service has gone wildly downhill. They used to have top notch customer support who would give really good advice and helpful input on everything from cat food to dog toys. No longer. Most of the time now, packages are never on time. I routinely receive notices that "your item has been damaged en route" with instructions to call Chewy to place a new order, which is a huge inconvenience. If the package is damaged en route and never arrives and the carrier notifies both me and Chewy, Chewy should take the initiative to send a replacement order (an apology would be nice, too, but you'll never get one). Then, you're on hold until someone who makes it clear they would rather be doing anything except customer service comes on to grudgingly replace your order.

I have been using Chewy for years!. They deliver directly to my front door. The deliveries are always fast and on time. If I have ever have a problem with anything, they fix it. If my cat or dog does not like the items I order for food. They replace it Free, and ask me to donate the product to a local Animal Shelter. Customer Service are always kind, understanding and just Fix it. I am disabled and cannot express how helpful this service is to me and my pets. Just love them.

My dog has a progressive disease. I ordered the medication on 7/22 and as of today, 8/3, still have not received it. I am completely out of medication. I will NEVER order from Chewy.com again and warn others- if you are ordering medication, order from another pet med company or, if you’re going to take your chances with Chewy, order WAY, WAY in advance.

Chewy auto shipped a product that I did not have an auto ship request for and will not refund the charge nor will they accept a return for credit. I would not have agreed to have the product shipped. They are being most unfair and I would suggest that consumers be very careful in using this company. They were in fact a good company to deal with but I believe this has recently changed dramatically.

I decided to try Chewy's new line of dog food, "American Journey" limited Ingredient, Lamb & Sweet Potato. It's been a week and my dog is getting physically worse with his stools. Today he had severe diarrhea all over the house. At the end he produced approx. 2 Tablespoons of bright red blood. He's a 3 year-old healthy Pit Bull. I contacted Chewy to tell them how my dog was responding to their food and asked if they are outsourcing any ingredients from China. They gal looked into it and said, the last answer to this question was in 2020 and they stated they were getting vitamins and minerals from China. It's 2022 now and we know that it's even harder to get ingredients now, so how much are they getting from China now?

I sent 2 prescriptions on 2 occasions to Chewy pharmacy. I call them and they claim they never got them. I had to drive 1/2 hr to vet to get prescriptions. This happened twice. I have spent 2 hrs trying to resolve issue today. I would not recommend using

I recently lost my cat, Michka, who had been on prescription diet for years. Chewy gave me a refund for a new case I had just ordered for him, and also had me donate it to a local shelter. Then, today I received flowers with a very touching sympathy note. They certainly go above and beyond. I highly recommend them to anyone with fur babies.

Same story as others, placed order as existing client. Vet was contacted and sent in refill. Days go by and I get Chewy email, no response from vet received and forward to the vet. Two days later receive the same Chewy email again and vet, THE SAME DAY, approved refill for the second time. 10 days later, no meds! Go to my Chewy account and pharmacy cancelled it, without notice claiming the vet didn't respond. I gave dates and times they refilled and surprised, they found the TWO refills approved by the vet. Now, instead of them seeing it as a duplicate, they interpreted their failure as a request for two of the same product, instead of refill it twice. Worse than that, they tried to claim they received them both "yesterday" yet they had cancelled the refill.

I've been using Chewy's autoship for cat/dog food for awhile now. I have 5 pets so the boxes are quite heavy. Every single month, the FedEx drivers leave these really heavy boxes all the way on the street instead of bringing it to my porch. My husband and I are disabled and cannot carry these, we usually have to wait for our neighbor to be available.

They ship quickly and accurately. If there is a problem it is quickly resolved with a phone call. I once had a product damaged in shipment. One phone call and I had a replacement within 24 hours. Once during the pandemic, there were shortages of Henry's prescription food. I called and explained that I had completely run out of his food. The agent on the phone contacted multiple warehouses while I was on the phone and got me a partial shipment shipped that day. Henry was thankful and so was I. :)

This is how every successful company should run. The customer service is beyond amazing and they immediately fixed a package that went to my old address where the person now there kept it and wouldn't give it back. Not their fault but the woman immediately arranged for the same items to be delivered to my current address. My friend said that when her dog died a few years back, they sent flowers!!!! I believe this is a family-based company and I love purchasing from "the smaller stores" (Even though Chewy is now huge. Lol.) They will have my business forever.

These people need to do BETTER. Completely disorganized and incompetent. Create false orders. Even tell you package was received and after more than 30 emails they are unable to get it straight. Nightmare!

I've been a customer of Chewy for a few years, and recently ordered $50 worth of pet supplies just after moving across the country. I realized the day the shipment was supposed to arrive that I'd accidentally sent the package to my old address, and contacted customer support to see if it could be redirected. Unfortunately it was too late, but they actually sent me another new box for free, even though it was 100% my fault to begin with! I'm shocked they'd just give out so much without so much as questioning it or even making me pay for shipping. Thank you Chewy!

My dog is insulin-dep diabetic and requires Rx food. 2 week autoship barely has spare days in between refill. They notify me the day it ships, that they are out of stock. No early warning and all local out of stock too. Really upsetting since blood sugar levels can go crazy with wrong food. I no longer use their services.

I've never been a Chewy customer, so I decided to give them a try. Accessing their website was impossible, as every time I tried to I was redirected to an error page. After trying a few more times, I called the number that the error page offered, and the representative I got said there was nothing that they could do. I offered them the reference number the error page provided, but was instead reassured that they could do nothing about it. Seems like a major problem if prospective customers can't even get to the home page, but it seems they do not care.

I used to like Chewy because of their 1-2 day delivery policy. This is what they posted. Then I noticed that deliveries were taking a week or more. I just gave them another chance and my delivery will be coming by truck from Florida to California and will take 10 days. I can get the same items, often for less cost, from Amazon in 1-2 days. Chewy has changed and the delivery claims on their website are dishonest.

I can't say enough about how bad this vendor is! I ordered one 30lb bag of dog food and a box of poop bags on 06/23/2020. Five days went by and it hadn't shipped, so on 06/29/2020, I called Chewy. An agent informed me that because I was a new client, I should have received an email from their security dept., which would ask me to answer some questions, so they could determine that I was legitimate. I informed the agent that I did not receive the email. She checked her records, and verified that no email had been sent. She also stated that it looked like the security dept. had dropped the ball. With that, she asked me a few questions, which I answered correctly, and stated that the security dept. would review my answers. If all answers were correct, my order would ship asap.

I have been ordering ** from Chewy and I received a bottle that was only a quarter full and was told they would replace it only to receive an email 2 days later saying they would not. They totally resented their offer of the replacement. The Pharmacy division is different from the retail side and do not uphold the 100% Satisfaction guarantee as the retail side does. After several phone calls even to their Florida Headquarters, no one called me back. This drug was over $227.00 and should have 4 ML in the bottle and barely had enough dose for 1.2 ML. I would NOT recommend the Pharmacy portion of this company. They are very rude and do not stand behind the 100% guarantee that Chewy.com so proudly advertises nor their word they would send it to me by two different Pharmacists and then did not. Also, very poor customer service on their part.

I am not trying to be rude but the customer service needs to do a lot better. I placed an order on June 23rd for a prescription Nexgard flea medication for my 5 dogs who all weigh the same. For like 2 weeks straight they’ve been suffering from fleas and they keep biting and scratching on their bodies. It’s so bad you can see the redness on their tails and backs. I usually order the same flea medication from 1-800 pet meds but I decided to try something new after I saw your holiday deals. I am now sure I will never order from here again.

I’ve been buying my dog food through Chewy for a couple of years now and it’s always been a good experience with unbeatable prices and fast shipping. Recently unfortunately, my beloved dog Emma passed away. She was the cutest chi weenie ever and looked like a puppy still at 13 years old… Anyways, I had her medication on Autoship with Chewy for only about 2 months but had to call and cancel the Autoship which was due to be delivered in two days. They were so kind and instantly refunded me for the medication whether it had shipped already or not. They just made it all so easy for me at a really difficult time.

Wanted to use Chewy because I was told by a friend that they work great and offer good deals while saving the time of not having to go to the store. First experience was ok. Discounts were good. One part of the order was quick the other took over a week. They ask to make a profile of your animal so they can better help you shop. I searched for Kong treat toys for my puppy and they showed me the small size. I have had these toys for grown dogs and assumed the small would be just that. My puppy on profile is a Saint Bernard. I didn't even know they made them as small as it was. He would have swallowed it instantly.

Chewy went out of their way to fix my problem. My order included a liquid pond chemical as well as a variety of dog and cat food and litter. When it arrived, I found the pond chemical had been crushed in transit and leaked all over the contents of the box. Apparently, FedEx reboxed the contents throwing all of the items into a large plastic bag, further making worse the problem with several of the cans of food being smashed. When I called customer support, the agent went out of her way to correct the situation, including resending the entire order which arrived the next day! I couldn't ask for better help and support! Thanks Chewy!

Worst service ever. I've been trying to get auto ship setup for a medication I'm paying for on a friend's account who can't afford it. It took four phone calls to try and get it set up correctly and they still screwed it up. I told them after the second or third call on their recorded line, with my friend being on the phone with me, to have their supervisors pull the previous calls and fix the problem. I never heard back from them.

I used to be a loyal monthly shopper on Chewy.com. However, recently someone hacked my account on Chewy and made four distinct purchases, three of which were addressed to other individuals in two states where I do not reside. While chewy was sympathetic to my plight and closed my account, they have not reimbursed me for three out of the four orders. I will never order from chewy again if I do not receive reimbursement. Their site is not a well protected site from fraud.

Truly a wonderful company that is helpful, courteous, efficient, thoughtful and most definitely compassionate. They truly have a wonderful customer service dept. I’m also extremely moved by their compassion and thoughtfulness at the time I lost two of my beloved fur babies 2 months apart. My husband and I were presented with flowers and beautiful sympathy card for our first fur love and a gorgeous painting of our 2nd fur baby. There’s another fur baby on its way to our household and I’ll always entrust my fur babies' needs and wants with Chewy!

Why isn't no stars an option? They say they will send medication to my dog every month, but the second monthly shipment will arrive 5 days late. I asked for two things:

We had never had a puppy and heard chewy had everything we needed. We ordered several bags of puppy food and several puppy needs. We got our baby but unfortunately she passed away after a month. Chewy.com actually sent us flowers when we sent them an email… Bot even our best friends did this. Chewy.com is now our best friends and we have a new puppy so we will only order from Chewy.com. They really do care. I am not being paid but just a customer who was so surprised that a company went above and beyond. Thank you Chewy.

We have ordered our dog's prescription food in an autoship from Chewy for years. The level of service had always been stellar and we have referred many people to them. Recently our dog was diagnosed with Cushing's. The medication is $200 a month from our vet vs. about $140 from Chewy. Ordered the meds and the order sent to the vet showed a FL address. We, and our vet are in NC. The vet could not fill a script that was supposedly being sent to another state. I called three times and each time was told that the address the company showed was indeed a NC address however each time they sent the order to the vet a FL address appeared.

I have used Chewy for years without incident. However, lately their operation and customer service has fallen. I ordered two scripts of heart worm for my two dogs. As usual they checked with my listed vet and received approval. My credit card was charged $200 and the order showed shipped. Three weeks later, I had not received my order. I contacted Chewy on a Friday and was told they would do an immediate re-order. I explained that I was leaving on a trip and had to have the meds by the following Friday and was told it would be expedited. No problem. The following Monday, I contacted them again as my account still showed nothing. They again told me they would re ship. That afternoon, I saw a fresh order that showed their pharmacists were working on it.

I used Chew to order special, doctor-prescribed food and insulin when my little guy became diabetic. Not to run out, I purchased a case in advance of my reoccurring order. When we lost him this week, I called to have the order discontinued and request to return 1 unopened case. The lady over text chat told me to donate the food to a shelter and immediately credited my credit card. This was impressive. What was over the top was the next day when they sent us flowers and a lovely note for our loss. Unbelievable customer service! They have a customer for life!!

I am extremely disappointed in the time it took for me to receive a vital prescription for my dog, Cloe. I placed an order on May 31 and I was due to receive it June 12. It finally came the next day. And that is only because I called to find out why it hadn't shipped yet. That's 13 days, not 1-3 days for meds as it states on their website. They held up my order of **, a vital medication my dog needs for her high blood pressure and Glaucoma, because of another order for another dog that is non-vital. I suppose they were trying to save shipping costs. As a result, I completely ran out of the medication waiting for my delivery. This medication is essential for for my dog's survival.

This company is pathetic.. They took my money for my cat food, but saying they can't send it because they had to verify my account.. Really? Ok.. well Chewy can kiss my big fat **. They think because they have these people that answer the phones they sound all sweet but they're not!!!

Used Chewy.com Pharmacy for medication for 2 dogs. Initial order was great. Processed easily, received in a timely manner, affordable. Then I tried to reorder. Placed the order, notified it was delivered - not delivered to me. Placed the order again, making certain address, etc..were correct - notified it was delivered - again - not received. One of the medications is serious heart medication for my dog - so at this point had to obtain some locally or would have lost the the dog. More communication with Chewy over the course of TWO MORE WEEKS - meds sent to wrong address - twice. Verified on phone - it is coming. 2 days later - message - need to verify address again - will go out in 1-2 days.

If there had been a Zero star, I would have chosen it. I've spent thousands on food/RX at Chewy.com and have been a satisfied customer. However, my last shipment contained several heavy bags of sub-Q fluids for a sick pet and three small cardboard boxes containing Rx. The Rx boxes weren't separated from the heavy bags, so they got smashed. Initially Chewy agreed to replace the Rx. Now they want me to send them the damaged boxes before they replace the Rx. So I'm inconvenienced because their packers screwed up? Petty and cheap doesn't cut it.

We've used Chewy for almost 10 years, and have always had an excellent experience - very large inventory of prescription and non-prescription items at great prices and extremely fast, consistent 2-day delivery. And their customer service is incredible. Two recent examples: 1) When FedEx failed to deliver a Chewy box of food, etc. on the expected date, Chewy immediately sent a second box of all the items and told us to donate them if the first box ever arrived (which it did and we did), and 2) We recently had to say goodbye to our 15 year old dog; when we notified Chewy online, we almost immediately received a long, heartfelt email from a customer service rep, and then they sent flowers to our home. We can't say enough about good things about Chewy, and have recommended them to everyone we know who has pets.

I have ordered multiple products from Chewy and have found their prices to be the best. Recently I have been ordering prescription medicine for my dog. Chewy is better than the site attached to my Vet's website. They are less expensive, quicker and friendlier. We recently lost a pet and I had to cancel my order. There was no hassle and no problem to do so. Surprisingly two days later We received flowers from Chewy...signed by the staff member I spoke with. This was totally unexpected but so appreciated and meant so much to us that a company the size of Chewy would take the time to care and to acknowledge your loss. Chewy will get all of my pet supply business. Always the best service and the best prices all delivered to my door. Chewy.com staff are the benchmark for customer service that all companies should strive for. Thank you Chewy.com.

I was a Chewy.com customer for years. I could rely on them to get my order right and received it timely. A couple of months ago I started having issues receiving my orders in two days as was their policy. Sometimes it took five days. Recently I received a call from OnTrac, the new carrier used by Chewy.com. They said they couldn’t deliver because they couldn’t find my address. It turned out that their system had a misspelling in the street name. The girl corrected their error and told me I wouldn’t receive the order until Tuesday since Monday was a holiday. I told her that it was unacceptable as I needed the order to feed three dogs. She said she would request a Saturday delivery but couldn’t guarantee it.

I have never had a company wait 3 days before telling me my order is running late. Then when I reply, "Well where is it currently" I received an email back stating it hasn't shipped. It's dog food. Apparently you have to call them and give them verbal authorization to ship you things but only after they already said your orders confirmed and ready to go. And they know they messed up and haven't really shipped it and need an excuse as to why they didn't. Never had bought one thing I have ever ordered need verbal verification to send it. It isn't a national security threat, it's dog food dude.

Great prices, fast service, fast shipping, great items, and the items are packed good for they don't get get damaged, highly recommend them. Anyone with pets should use Chewy.com, I always use chewy.com.

I was out of town for almost 2 weeks due to my father's passing and while I was out of town I received a notification that 2 of my autoships were delivered. When I arrived home, I only found 1 package so I checked the app and found that my dog's heartworm/flea meds were delivered to my old address as I had recently moved. I called customer service and let them know what happened and they were so understanding and issued a replacement order for the meds. Today, I received a flower delivery with a personalized note saying that they are sorry for my loss and that they understand this is a difficult time for me and my family. I couldn't believe it! They truly went above and beyond to show that they truly appreciate their customers and I'll continue using them and recommending them to anyone I know with pets. Thank you Chewy for your great service.

1-3 day delivery is a LIE because they put it on a truck cross-country to save themselves profit. Then expect to BUY customer loyalty with rebates once you complain. After 15 years of loyal service with them, some corporate level change has removed that human touch that had me always choose them above the competition.

Been a customer at Chewy for years, cat trees, pet travelers etc. My last experience with them was horrible and customer service made it even worse. They're all about nonsense. I got two defective product from them. They apologize SMH said they will send me a refund. Never got it. Call back, said they'll send me a refund, never got it. Then they told me in addition to the refund they're going to send me the product I originally ordered at no cost. I was amazed like okay wow. Then that never came either. Then I called to ask about both my refund and the product and then they had an attitude problem. I'm still waiting for my refund. I'm not going to be ordering from them anymore

They promptly refunded me and told me I can donate the food to an animal shelter. I am excited to go to the shelter tomorrow and donate the food. Thank you Chewy.com. What a great company.

I used to order from Chewy.com on a regular basis. My orders began taking well over a week to receive rather than their advertised 1 to 3 days as advertised. I gave them their final chance yesterday and I received a shipping notification today that I would not receive the order for 7 days. They are always full of excuses. This time they claim that the order is coming from Florida. In that case they should be shipping 3-day Express but of course they don't. I will continue to purchase from my new supplier who get my orders to me within 2 days. Chewy is shady and has false advertisements.

Chewy was contacted after I received many updates from FedEx regarding shipping of pet food and supplies. My order went from Ocala, FL (Chewy headquarters) to Kernersville, NC (which is only about 2 hours from our home in NC). After sitting in Kernersville at a FedEx it then went on a truck to Hutchins, TX where it sat for a few days, then to Tuscaloosa, AL where it sat for a day, then back to Kernersville, NC then finally to Durham, NC where it was delivered 9 days after ordering. If Chewy is going to advertise 1 to 2 day shipping then do it! I contacted Chewy reps on 2 occasions and they both told me a whole different story. One told me if I did not receive the box by Thursday at 10:00 PM a credit would be issued to my credit card because "that was not their way of doing business".

We called to cancel our autoship because our dog had passed away. The customer service rep was so kind and understanding, expressing her sympathies. Then, a few days later, we received a box of flowers (!!) via FTD with the sweetest note. What a company! Thank you, thank you!

I have been a customer for over a year, my dog's medication, food and clothing, supplies came from Chewy and my cat's clothing. In March 2021 I had spoke to customer service about my dog's meds. Not to charge or ship before the 3rd. I was assured I wouldn’t be charged until that date, I also requested a 15 day supply instead of 30 day. Explaining if it was charged earlier and more than 15 tablets it would create an overdraft and other problems like short on rent. The meds shipped before the 1st, it created a $45 overdraft and since they sent 30 days it also cost me a late fee on rent. To date their mistake has now cost me $240. I spoke to a pharmacy supervisor who refunded half the meds and also sent me 15 days worth of a costly med for April.

For several years my long time buddy (Athena - sixteen yr old Maltese) developed serious heart problem. Everyone was very helpful to her needs. Unfortunately she passed 21 Apr '22 and Agent Dwaine sent flowers. Thank you!

Several times with my order I did not receive. I call to where my order is and find it has not been sent. WHAT. I PAID. My animals need to eat. Several hundred dollars is quite a bit of money for me. If I would have not called and waited how long? Why? They need to hire or not advertise 2-3 days shipping. That is wrong. My animals need to eat. I can and will drive for the animal food from now on. It is a shame for this company because this was such a good idea.

This company really goes out of its way to provide not only quality customer service BUT thoughtful caring gestures as well. As far as products go, this is the company I rely on hands-down. But what prompted me to write this overdue review is this- bear with me. I lost my mom a year ago. And then in the most tragic of accidents, our beloved Ruby Louise, a mixed terrier, in November of 2021. I had just purchased a DNA test from Chewy for my daughter's Christmas present. I called Chewy to ask about returning the test, I was so devastated and it was pricey. They said to donate to our shelter (I did) and refunded the money - but that's not it...

I am so impressed by this Company! In addition to great selection, prices and quick free delivery their customer service is above and beyond. Recently one of our pets passed away. I had just ordered food and wanted to return it. They refunded me and said I could donate it rather than have to ship back. On top of that they sent a floral bouquet to my home expressing sympathy for our loss. Such a nice touch, something you do not see in many companies anymore. We still have another family pet and I will be a customer for life with Chewy. Thank you Chewy!

I have been shopping with Chewy for a while now. My orders usually ship with 1 to 2 busy days. Now it's been getting longer. My last order was a week out with pet food in the order for my pet. To where I had to go out a buy food for my pet. So it was more expensive for me thinking that the shipping like it says on the website 1 to 2 shipping days. So please if you are ordering food for your pet. Your best bet is going to the pet store. An unhappy customer.

Love this company. My dogs are on prescription food diet. Super kind customer service, Austin, was so kind and took care of an order that I did not receive promptly. Extremely fast delivery too. Great company to support.

I write this completely exasperated, irate, writhing in pain since I am covered in fireant bites. As are my 3yr old child and 3 dogs. Once again, my dog food arrived completely infested in fireants. Now, so is my home even after spending 3hrs trying to clean them out. This same thing happened to me in Oct. It is apparent that the warehouse is being careless unloading these since I am finding box cutter slits in the bags and the boxes are then not shipped completely sealed. This was the final straw. I am done with Chewy. The savings have become negligible, if even at all, and I will not shake this horrific experience any time soon. My poor son has been whimpering and scratching all night. Please process a refund immediately. This was the final straw - goodbye chewy. I hope you step it up for the next potential victim's sake.

My two dogs take **, at a combined cost of $150+ every month by autoship. About a year ago, I caught Chewy lying about getting approval from the vet. When I called them on it, they admitted their error and gave me a credit. Now they've done it again. My vet sent me a copy of the email approval they sent last week. Maybe they have new customer service policies or management, but now they insist that they didn't get approval until today (when I told them I will hold while they call the vet). And when I asked them to overnight the meds (for my extremely itchy dogs), they say the best they can do is 1-2 day shipping. UNBELIEVABLE AND UNACCEPTABLE.

I ordered a toy for my new puppy and while I was waiting for it to be delivered someone brought me the same toy as a gift for her. When I contacted Chewy about returning it they gave me an immediate refund, no questions asked and told me to donate the toy to a local animal shelter. To me this was a win, win!

Chewy is the one place you can get all of your pet needs from toys and foods to medications. They are excellent in getting your shipments to you quickly and correctly. If there is a problem, they make it right immediately. They have a great selection at the best prices. They could use a bigger selection of toys, harnesses, furniture and some could be a better quality but other than that, I have no desire to shop anywhere else for my pet's food, hygiene and medical product.

I called this morning as I have leftover dog food and treats after my dog's recent passing and forgot to cancel my auto-ship order, which resulted in more products that arrived. Customer service was very empathetic and refunded my account. Also they recommended that I donate the extra food to a pet adoption agency instead of going through the hassle and expense of shipping it back. Their kindness was very appreciated. A non-profit will also benefit from their kindness.

Chewy is one of a few online sites that I use for my animal's needs. Anyone that knows me knows that my animals are my kids in every sense of the word. My Birthday is on March 5th and, on this day, I went to open my apartment door and noticed a small package from Chewy, however, I didn't remember ordering anything. I opened the package and saw a wrapped gift inside along with a card addressed to me. My initial thought was a friend used an old Chewy package to surprise me with a gift.

Hello I am a new customer to Chewy. I was on my second order from them when unfortunately my fur baby passed away. When I reached out to them in regards to returning my order they were so nice and understanding. They completely refunded me for my order and when I got home that day they had delivered the most beautiful Bouquet of flowers for passing of my fur baby. What an amazing company.

Took one of my 6 fur babies to vet today. Doctor noted my baby's teeth needed attention. With the supply chain problems, it's difficult to find supplies without going from store to store. But I was able to go to Chewy.com and get all I needed in one spot as I sat in my home. And with free shipping!!!!

I have an account with Chewy and have ordered primarily cat food and cat litter many times. However, several months have passed during which Chewy has not had in stock the cat foods that I usually purchase (usually Friskies wet cat foods, boxes of 32 or 48 5 oz. cans. In fact, they have been out of stock of up to two dozen cat foods that they continuously advertise and that I would purchase if they were available. So, I either purchase only cat litter, or I simply log off and seek to purchase cat food through Amazon.

I recently purchased a dander remover from Chewy.com. I meant to get a dog dander remover but received a cat dander remover instead. The bottles look very similar, and I'm pretty sure the mistake was on My end. I called Chewy.com customer service and spoke with Brian. He helped me get the correct item and refunded shipping costs even though it was likely my own error. He also advised that I give the product I had to a shelter at my own convenience.

I have been an autoship customer for 3 plus years. The only change I make is when they decide to discontinue a product and I have to find a substitute. Starting a few months ago I received usual confirmation email saying my order was shipped. But when it arrived items were missing. When I inquired, was told items were out of stock. I questioned why I got confirmation email saying all items on order had shipped or why I wasn't notified some were out of stock. No satisfactory answer given. Over a 3 month period, 3 times different items were not included. Never explained why or given notice before items arrived.

If you read some of the other reviews about Chewy, you will see that they will stop orders, and do refunds, and send flowers when a pet dies. Mine is a little different. I ordered a no-pull harness for my GSD, When I received it I realized I had ordered the wrong size. I called to see if they would allow me to return it. The CSR (I'm sorry I did not get her name) told me to donate it to a local shelter and that she would refund the money to my card. The money was back in my account in three days. What other company does that when it is totally my fault?!?! The rest of their service is just as excellent.

24/7 wonderful customer service. I called about an order my son had placed and spoke to two lovely young ladies who were quite helpful. They were kind and understanding, and patient when l didn't have all the necessary information. I called rather early, and still received some of the best customer service ever. I read some of the other reviews, and see that l am not alone. I've worked in retail for 45 years, and truly appreciate a company that puts such an emphasis on consistent customer satisfaction. Thank you Chewy for going above and beyond.

Worst customer service ever. I placed an order with them and then sent them an email with my tax exempt. They canceled my order and canceled my account instead of just saying, "Sorry we don't accept tax exempt." Is this how you deal with customers. This should be customer service 101. I hope to see you filing bankruptcy very soon. Customers are the main base for any business and you clearly don't deserve to have any customers or do any kind of business with. My order number that was canceled was **

Great place to purchase all your pet's needs and wants. Excellent selection and reasonable prices. Fast shipping! I've been a long time customer. It's rare a company is constantly great with every order.

Johnny Cat Liner Heavy Duty, Chewy has discontinued. One issue as of recent, when you place a order items out of stock or discontinued hold up your order. They don’t communicate that issue to their customers. Fix the website or email your customer to address this.

I appreciate the customer service I received when I called to let Cheney know I no longer needed automatic delivery, due the death of my cat. They went above and beyond showing sympathy and also showed empathy for how I was feeling. Very thoughtful!

This company has the best customer service ever! I ordered the wrong size in belly bands for my male fur baby, called Chewy to return them, they gave me credit for them and told me to donate them! I always get my orders fast too. I love ordering my pet supplies from Chewy!

I've ordered from Chewy for almost as long as I've had my dogs. Most times they're cheaper, sometimes they're not. I'm a bargain shopper for sure, but the service is worth every penny over the price of other sites. When PetSmart bought them I worried they'd slip into a typical customer service pattern - thankfully, that didn't happen. I love my hand-written holiday card every year and how they always address my dogs in emails ("Give extra belly rubs to Sophie from us!").

I have been a customer of Chewy for many years. My beagle died on 2/1/22 and I cancelled my autoship and got on live chat to let them know why. Ashley sent her sympathy to me for the loss of my dog. On Tuesday 2/2/22, I received a bouquet of flowers from Chewy and with a very special note from Ashley. I was amazed, how many other large companies would show that kind of support and compassion to a customer?

Chewy is more than a company I buy from. I had recently told Chewy our beloved cat, Butterscotch had passed over the rainbow bridge. We had him for years and ordered the prescription urinary wet food our vet recommended. Chewy was very quick to get an order delivered quickly to our home. Imagine my surprise when I went to the door and there was a young man standing with a bouquet of flowers. The card said it was from Ammicka from Chewy. I feel as though this company is much more than a retail store. Ammicka and Chewy is my friend.

I ordered a flea and tick medicine that needs a prescription. I notified them of my vet change however the pharmacy never looked at change and notified old vet twice. Never received my dogs needed medication. Now medication is out of stock. I’m done doing business with this company

Today my doorbell rang and flowers were delivered with a sympathy note from Chewy. I was very touched. Thank you for your concern.

I have been ordering from Chewy for years. I can only say, that the customer service people I have talked to about orders and been really nice and helpful to me. I love the service, because the prices are really good and so convenient. You get 5 percent off your order if you autoship. I normally get my orders within 3 days of my order, which is nice. As for the products, I am really happy for them. It is so nice to have the orders of canned pet food and bags of food delivered to your door. It is so much easier to get the heavy bags from the porch into the house than from the car. Can pet food can be very heavy, as well. In closing, I will be ordering from Chewy a long time for my pet needs. Thanks to a great company.

On Jan 21, my dog's insulin was auto shipped. It was suppose to be overnighted and arrive Sat, Jan 22. That did not happen. FedEx held it in Memphis for 3 days for no apparent reason. (Btw, FedEx has been completely unreliable lately with this important delivery). With no delivery update, I contacted Chewy yesterday early afternoon to see if they could help. A very nice CS agent talked with the pharmacy and said that they would expedite a replacement but if I happen to receive that original shipment, and I felt it was safe, go ahead and use it for my dog. If I didn't feel safe, just throw it away.

I had been ordering my sweet baby girl a special food from Chewy for several months and it was so easy and always on time. One day she passed away, she was a rescue and very, very old, so I had to cancel the subscription for her special food. The very next day a beautiful bouquet of flowers and a heartfelt, sweet note was delivered to my office. I was so shocked and could not believe they took the time to send me such a gift. Thank you for always being there for us and we will be back as soon as I can rescue another sweet baby.

I have purchased my dog and cat food from Chewy for many many years, but not once has the food product I use most often ever go on sale unless in 5lb bags, I always purchase the largest 24 to 28lb bags for I have an 80lb and a 10lb dog. I am becoming very skeptical that Chewy might just be keeping track of each customer’s brand preferences and never show that product for sale when that specific customer logs in. Call me paranoid, but year after year it’s the same…Mainly only the less expensive products ever go on sale.

I will cut companies some slack due to the weather and absence issues. That said, Chewy is just can't seem to get ADM Senior Glow delivered to my home anymore. This morning, I contacted ADM customer service and they provided an alternate distributor, but it is already too late for me to get the feed and I am in the process of switching to another that I know is available locally in many stores where I live.

Been using Chewy for as long as I can remember. Never had any problems but today they lost a very valuable customer!! I submitted an order on Dec 22, 2021 and it is now Jan 11th and I haven’t received my order. I repurchased it just because I needed soft senior food. I also called Chewy and spoke to a MANAGER named KAT. I provided her with a order# and all the info I needed and I’m being called a liar and told I never ordered the item!! I informed them on my app I can prove food was ordered and my bank account that money was withdrawn!! Still refused to help me or replace my items!!

For the past 5 orders, my Chewy order either takes 10 days to receive or I have to request a replacement order as the original one is lost. If I had to depend on Chewy to feed my Mals and the two cats, they would starve. I have given them numerous chances and am done doing business with Chewy. My shipment today was yet again, lost somewhere in the Chicago area. I would not recommend using Chewy for your pet's needs at all.

On August 4th 2021 I lost my Little 4 legged Daughter, Titi (Maltese 16 years young). I miss her ever so much...Titi was the Heart Beat of this Home...She brought Life, Happiness and a Feeling that I just can't put into words. Not a Day goes by that I miss her...I look at pictures...videos and for a split second it helps and then reality sinks in.

If anything goes wrong with a delivery, Chewy will make it right. Always a human that answers, and always friendly and helpful. So very rare to find these days, especially with an online service like this.

My debit card had been hacked and I had to get a new one and because I have auto ship I forgot to give the new one to Chewy. As soon as I saw the email that my debit card had failed I called them to give them my new card number. I received notice of shipment that was going to be delivered on Tuesday January 4th. I immediately thank them for the delivery and told them that Riley would be without his only and favorite treat for one day and before I could blink they had sent another shipment order notification that it would be delivered on Monday and that Riley would not have to go without his favorite treat at all. I also had an experience when my 17-year-old cavi died when I canceled my autoship and I was completely shocked when I received the most beautiful bouquet of flowers from Chewy! God bless this company and your customer service is the finest of any place I have ever ordered from. Never hesitate to get products from Chewy!!

I ordered & paid for cat food. I'd been shopping with them for a while. My package was due Friday, December 31 2021. I received an email from them stating it had been delivered that morning. I called our Security office from work. They had no record of it. They searched twice. I had several chats & a phone call to Chewy while I was at work. I was told by phone & in a chat if it didn't show up by 8pm they would re send it. Since they didn't try to help track at Fedex, I had to do that also (again from work). They had no idea. I called them back at 7pm & was told they would re send it. I didn't hear from them by phone or email.

Don't misread. Chewy.com as a company is great. No complaints on the company itself. The FedEx shipping they are using on the other hand is making me regret my decisions. FedEx had multiple excuses when my deliveries aren't going to show up almost monthly. Again I say. Chewy is great but they need to switch shipping companies cause I can see it causing then much revenue loss in the future.

I have been using Chewy for years for food and prescription deliveries for my Rudy Bear. Not only is their pricing the best, but they deliver everything extremely fast. I have always received ample communication if things are out of stock or delayed. I've accidentally ordered the wrong food and when I tried to return it, they told me to donate the food to a shelter and gave me a full refund. Every experience I've had with them has been overwhelmingly positive.

When I accidentally ordered the wrong product I was so pleasantly surprised at the help I received from customer service. I have always gotten excellent dog & fish food/supplies — and superior customer service. This company is honest, legit and clearly cares about keeping their customers.

I'll try to keep this brief. Recently we lost two of our fur babies Mugsy and Hazy about 2 months apart. So we decided we did not need our autoship order from Chewy. So I canceled it online and sent a message explaining why we canceled. Well to our surprise yesterday we received a beautiful bouquet of flowers and a heartfelt condolences note. We were blown away. We definitely recommend them and will use them again in the future. Prices are comparable to Walmart and service has been topnotch for the couple of years we used them. I have pictures of the flowers and the note. Not sure how to add them.

I cannot express how amazing this company and the people working at this company are. There was a huge ordeal with my order (at no fault of Chewy, it was actually my horrible vet's fault) and they handled everything and were so kind and helpful even at times when I was freaking out, scared for the well-being of my pets. They are just so kind and sympathetic. I was calling and calling pretty much every day and everyone was so kind and understanding and helpful. I literally spent 10 minutes trying to find a place to write a good review because I am so impressed. And today I just received a call that my biweekly order might be delayed because of holidays and that they are willing to ship it early. Like that is so great of the company to call me and let me know ahead of time and try to help out. This is an amazing company with amazing people and I cannot recommend these guys enough! Thank you Chewy!!

I have been ordering from Chewy for years. I have probably spent $5k or more. Now orders are taking a week to show up or not show up at all sometimes. Customer service used to be very good, but now it seems like they really could care less. I don’t need this hassle, I will just pick up my pets needs when I am out running my other errands. I’m done with their nonchalant attitude.

They deliver quickly and they offer a great selection for all my pets. I just placed an order and needed to add additional items, I spoke to a representative named Brad. Brad was courteous, friendly, informative and a delight. I highly recommend this company.

Gotta give Chewy.com a huge shoutout. Several days ago, a subscription delivery of dog food from Chewy showed up at my door. I had neglected to cancel it after my 13 year old Maltese, Lici’s, passing the previous month. I called customer service and talked to “Kevin”. He couldn’t have been nicer and was sincerely empathetic to my loss. He refunded my purchase and suggested that I donate the bag of dog food to our local shelter in Lici’s name. THEN, a few days later, a beautiful flower arraignment arrived, from Chewy and Kevin, expressing their condolences. Damn. This is how you build loyalty in your customer base. I can never forget the kindness I felt from this big company that could easily, easily overlook my trauma. They took the time and spent the money and I’ll be grateful to the very end.

First incident..package said delivered but I did not receive. They did research and within two days I had an apology and my whole order was delivered to me. The second was a couple days ago I opened my box and my bag of cat food ripped open. I hate customer service but what. I called Chewy. I look forward to it. Very nice. Very respectful. Handled it and replaced it immediately. I already received the bag of cat food. I love chewy. They treat you with respect.

I recently removed my cat from my pets profile list at Chewy.com because she passed. When I did that, I was asked the reason why. I replied that my cat had passed. A week went by and I noticed I had received a refund from Chewy for some meds that I had purchased for my cat before she died. Chewy had quietly refunded that purchase on their own and without my request. I am blown away by the kind and thoughtful refund gesture made by Chewy. I have never seen such class and kindness from any merchant in all of my years on the planet. Thank you Chewy for your selfless kindness and genuine customer appreciation. I will never ever forget!

Customer service that sticks to a script over chat and isn't helpful. I placed an order and noticed that even though the item hasn't shipped, the price has gone down. When I utilized the chat service to both check in on why it hasn't shipped and to see if a price adjustment was possible, I was told that it was out of their hands. Very unclear that 3rd party vendors can sell on the Chewy website and the fact that I can't even cancel the order to take advantage of a sale is ridiculous. I would have to wait to receive the product, then initiate a return to basically receive a price adjustment since their policy is so strict. No ability to simply cancel the order despite the fact that the order has not even shipped. Complete waste of time. I am officially done purchasing with Chewy.

I had placed 4 orders with Chewy, however, 2 of those were for a senior pet that died shortly thereafter. Chewy not only refunded the money but had me donate the food bought for him to a shelter. Added to that they sent us a bouquet of flowers in his memory. Then I placed 2 new orders for kittens but got adult cats. Again, they fully refunded my money and asked me to donate the food. No questions asked. I am 60 years old and have NEVER dealt with such a great company. Just when I thought customer service was non-existent they proved me wrong. I no longer buy food locally at big box stores it all comes from Chewy.com. Great job Chewy!!!

Dear Chewy, I am a veterinarian who actively supports you and your services routinely but in my personal and professional life. I recently ordered a product online and had my staff approve the prescription item the very next day. I waited for the approval email but never received it. I then waited a few days and the rest of my order (all non prescription items) were delivered. I logged into the portal on Sat to confirm my order was approved. I called customer service and was advised by 2 different reps that my order was cancelled because my vet didn't approve the product. I was then told that it was cancelled because it timed out after 5 days (also not true because the order was placed and I called within 5 days).

Signed up as a new customer with Chewy.com on Friday 11/12. I ordered some items as a one time purchase and then signed up for their autoship option for my cat's litter and food. On their website, they have advertised that it's 1-3 day shipping. I received a portion of my items on Sat. 11/13 but some items were missing. Checked my order on my account and the remaining items are scheduled to arrive on 11/17. So their guarantee of 1-3 days shipping is a lie.

I don't write many reviews but I want people to know what a wonderful company Chewy is. We have been using them for around 2 years. We normally shopped at Pet Smart but my daughter used Chewy for her dog food delivery. I went online and found out the food I bought was cheaper than at the store. Plus the toys are a whole lot cheaper and my animals love their toys. I like that you can set up auto-ship and not have to worry about placing an order each month. It's really easy to add to your auto-ship if you want to order a toy, extra treats, or a bed they have it all. I usually get my shipment the next day. Although I have had to wait for 2 days before. Shipment is truly extra fast.