Chewy.com Reviews

I order a case of dog food Saturday night. When I check my order to see when it was going to be shipped out. I never received an email saying that my order was shipped. When I went to the website yesterday to see where my package is. The website said it takes 7 to 10 days for it to be shipped out. Today I check out my account my order had disappeared. So I called customer service and wait on the phone for 14 minutes to speak to someone. The customer service lady did not apologize for this order to take this long. So I decided to cancel my order and get my money back in my account. I have had a bad experience with them. In my opinion never order from them every again.

I placed an order for Purina Pro Plan on April 16th. When I submitted the order I found out it was on back order. So I immediately cancelled the order by phone & was assured it was taken care of by Chewy’s representative. On April 26th (10 days later) I check my bank account & Chewy has taken $65.50 out of my account! I call & let them know I need my money & that I was assured on the 16th this was taken care of. The supervisor, Annie, kept telling me she was telling me the truth that even though they can take my money they can’t give it back immediately! I know for a fact that it can be given back immediately by PayPal, Venmo, Apple Pay or paying me back though Square. I had already bought my dog the food she needed the day after I had cancelled the chewy order from Pet Supplies Plus (which they had plenty in stock). I always thought Chewy was a good & honest company, I know better now.

I was trying to order my cats prescription food online. Due to the COVID-19 am unable to go outside and I thought it would be a good idea to use Chewy because I’ve heard such great things about them but in fact when I placed an order advised me to take a photo of my prescription card making sure it’s updated so my order can be processed faster. Unfortunately the doctor that was assisting my order online wasn’t able to use my prescription card as they stated they would and it was up-to-date. They told me that they called my cats hospital and put some sort of reason they couldn’t find his name on file which I find strange because that’s the only hospital he ever got Cena and due to the COVID-19 I don’t believe there’s anyone really working in certain hospitals so they had to put my order on hold knowing my cat needs this food.

I was excited to get products from chewy. Until my fist order came in and I didn't receive my everything. I called them to find out what happened, and the person I spoke to said they just made a mistake and she would process the order right away, first she made sure the item was in stock which it was so she processed the order and said it would be eight to ten business days.

I have been ordering from Chewy for over 3 yrs and have NEVER had a problem with them. If something arrives damaged they send me a new one or refund me immediately....no questions asked and all it takes is phone call. Every year on my cat's birthday or mine they send me a card as well as for Christmas. Just recently one of my cats passed away at almost 28 yrs of age and I informed them of the situation as I was actually calling because they had emailed me to say one of the items I had ordered was sold out and I wanted to switch it to a larger size bag. All I did was casually mention one of my cats had passed away. About a week later my doorbell rings and it was a delivery of flowers. I could not phantom who would send me flowers while Covid-19 was going on. I was shocked to say the least when I opened the card to see they were from Chewy expressing the loss of my kitty.

Had to wait several weeks for delivery. Still had to go out and buy 2 weeks worth at the store. What's the point of ordering, and when I finally got my order lots of it was damaged, had to wait a second day for the rest of it, also damaged. If you mad you got to work don't work!

I have bought exclusively through Chewy.com for two 100 lb+ dogs for three years. My autoship was moved from 3 days to 10 days. I called to understand why they would disregard consistent, loyal customers during this pandemic. No explanation or solution was offered other than a refund. I ordered my dog food through Amazon.com and will get it in 3 days. I will stay with Amazon from now on.

They wait 2 weeks to contact me to verify my billing info. Sounded like some kids on a phone. Supplied no information. Gave no help. Acted as if they cared less. Ridiculous customer service. Stay away from this place. Go to Petco.

I have been using Chewy for years, the convenience has been amazing, even with a nomadic lifestyle I'm still able to get shipments of goods pet products anywhere in the country. And I don't think I've ever experienced customer service quite as good as theirs, no matter where things got screwed up, on their part, the shipper or even me they do whatever it takes to make it right without a fight!

I am very disappointed with Chewy right now. I ordered my auto-ship for the month on April 10th, earlier than scheduled because my pup was running low on supplies and was also set to have surgery the following week. I added several items that I felt would make him more comfortable during his recovery week, cause you know, having surgery on your neck is never easy. Well it's now April 14th and my items haven't even left the warehouse yet.

I ordered heart worm medication for my dog on April 2nd. In the top right corner of their site, it says orders over $49 ship within 1-2 days. I knew this couldn't be the case because of the pandemic going on. So, I did more research, and found that orders were taking between 7-10 days. My dog needed to take his meds on the 12th, so I reached out to them on the 10th asking about my order. I was told I would receive them on the 12th. It is now the 13th and they still haven't shipped. I had no other choice, but to cancel my order. This is disheartening, seeing that they were the only company I've used in the past for pet supplies. I have looked up reviews on this company over the past two weeks,and people have been complaining about the same thing. You guys need to figure out a solution because you are losing many customers and affecting the health and well-being of many animals.

My dog needs her heart medicine. Otherwise she will die. We have used Chewy for a while now for the medicine and other pet supplies (food, toys). So, a month ago they inform us that the medicine will be delayed. After calling them, and being put on hold, for close to an hour each time, they assure me, each time that it will be sent out on a certain date and that if there is a problem, they would contact me. They never shipped out the medicine and they never contacted me. I understand that we are in a pandemic. And if they are out of the medicine, that is fine. I will pursue other options. But do not tell me it will be shipped out and then not ship it out and not follow up to tell me. It is heart medicine. My dog needs it each day to stay alive. It is unbelievable to me that Chewy was so lax in this. Overall, the worst medical experience I have ever experienced in my lifetime. I will never forgive them. You should not trust them.

During the mandatory stay at home (COVID) my family was ill with the virus. Wanting to be safe and with the safety of others in mind we have not gone anywhere. We ordered from Chewy for our two dogs - our first experience with them - although we usually use PetSmart. We chose Chewy because they promised two day delivery and we were really low on supplies. PetSmart is sometimes a few more days but we felt to be safe we would use this service. We paid and the order went through.

I see others have had this same issue. Chewy took a duplicate payment for my last order! At a time when everyone is watching every penny... shame on Chewy! When I called, I got Katina who offered no help and said she could do anything... transferred to Latonya who was supposedly a supervisor who said I had to get my bank on a 3-way call to resolve... When I asked if she would then call the bank on 3 way, she refused. Then, in a effort to resolve this I asked if there was a phone number with extension so that once I got the bank on the line they could then call straight in, also refused. Latonya couldn't have cared less that I incurred overdraft fees due to a Chewy error in double charging me. However, reading other reviews, it looks like Chewy is deliberately doing this! What? How is this not fraudulent... I agree the old Chewy is gone. I have a customer for years and I canceled my account today! Very disappointed.

Even during the covid crisis Chewy.com delivered on time and everything is great! A+. Blue Buffalo has a senior canned dog food that is a perfect replacement for a discontinued food I have been buying for years. My dog is pretty picky and is enjoying the chicken and Turkey flavors.

I am a senior citizen with asthma and CFS. I ordered dog and cat food online because I don't want to go to the supermarket. AFTER the order was placed I was informed that shipping time is delayed 7-10 days. I believe I have enough supplies on hand to last that long but I would have appreciated being advised of this delay BEFORE placing the order. In any event after contacting them several times and pleading for help I decided to chance it and go to the store. I will NOT allow my animals to go hungry because of Chewy's poor service. Shame on them!

We have spent several thousand dollars with Chewy over the past several years, but after my last order I will never make another purchase from Chewy again and sadly will be filing a federal complaint. Like another reviewer mentioned last month, Chewy has started charging and debiting WAY MORE MONEY than what I spend for an order from my bank account - and not just a small amount, more like $200, for no apparent reason. However, our representative (after a 45 minute wait time) did not explain it as a warehouse thing like the other review. She said that they place an initial money hold of the total amount (which, in my case for this past order, $201), and then as the items ship from the different warehouses, they then start charging your card additionally for the items as they ship even AFTER placing a hold for the total amount. After your items have been delivered, they finally credit the initial hold back to your bank. This is NOT OKAY.

Had an aquarium pump die for my reef aquarium. Ordered from Chewy because I know there's a warehouse in our area and most people have told me their items come within a day or two. Seven days later my pump still didn't even ship, I had no contact from chewy saying there was an issue, or it was out of stock etc. Mean while my animals are dying off one at a time. I tried calling chewy but after an hour on hold I hung up. I sent an email explaining the situation but received no response. The next day I magically received notification my pump was shipped and would be delivered in one day. Worst customer service ever, lost about $1,000 worth of fish, coral, inverts waiting for their horrible service. The only plus is that they did finally send the pump so hopefully my losses will stop there.

I just need to give them a 5 star rating! Last week we placed our very 1st Chewy order ever. Due to the recent issues surrounding Covid 19, understandably their delivery times are very long. I went on to try and cancel earlier in the week as we had to go to a local retailer to get the food. The cancellation didn't go through in time and I received my order today. I emailed to return the dog food as we went with another brand.

Chewy is incredible! I Purchased an order from Chewy but before I received it unfortunately my fur baby had to be put down. I called chewy to let them know that she had been put down and asked if I could send the box back to them, if I was eligible for a refund. They asked me to donate the goods, if I thought that they were donatable and they would give me a full refund which they did very quickly I might add. Then today much to my surprise, I received a dozen long stem mixed colored roses from Chewy, telling me they are so sorry for my loss and that I they are there for me, if I need them in the future. Even if I need someone just to talk to and talk through my grief. Chewy is truly an exceptional company and they will be getting ALL my business from now on.

Shame on you Chewy!!!! They are not being honest. You should not be on this business, you have zero empathy and everyone is so dishonest. I have a dog with heart condition, I ordered his medicine a week ago. Still have not been shipped. If they told me the truth, maybe I would not be so upset. First they told me that they were waiting for my clinic's approval. Even my clinic sent couple of faxes and emails (I was cc’ed too), they were keep telling me that they did not receive it.

I have been emailing them everyday and everyday they tell me more 7-10 days to get the dog food. They continue to keep adding more days. The shipment is "still preparing". No one will answer my question. This is the only thing they tell me. My dogs run out of food tomorrow and I dont get paid until two more weeks. I feel they are ripping me off. At this point I dont know what to do. I trusted them to deliver my food. I told them my concern and they only add more days of waiting. I feel as if they dont care about my situation.

It's for the dogs, but rotten to the core. Their products are typical, but are available at lower prices through other outlets. Once they get buyer info they somehow are able to post popup ads for Chewy on all your usual sites. Screw Chewy.

Chewy.com is the best! Their customer service and products are top of the line! I have never had a problem! I have to say that when my dog passed away... Customer service sent me the most heartwarming email I have ever received! They really care and love animals at Chewy.com. You can absolutely trust that you will be treated with the utmost respect by Chewy.com customer service and receive the highest of quality customer service and products!

I understand that this company is probably dealing with an exceptional excess of service due to the Covid-19. However, I do feel that each customer should not have to go through with what I had to go through to attempt to place an order for my dog's meds. I placed an order which needed to be modified due to the fact he recently gained some weight and needed a different dosage. This sounds simple, but several hours were wasted trying to change the dosage of the meds. There was such a major lack of communication within the company, that I ended up cancelling the order and moving forward with a different on-line pet medication company. So disappointed with a company I once loved.

Royal Canin Veterinary Diet Urinary SO Dry Dog Food, 25.3-lb bag. FEB 2, 2020 --Price was $75. Now it’s $83.? Why the hike in 7 weeks? Price gauging during the Corona Virus days. Not to mention their overnight shipping disappeared.

My sister-in-law and I put in orders by auto order simultaneously to get a monthly order. We can tweak but our order always on Queue. I put my order in a month ago. Tweaked it. Then then the craziness began and they sold out my food ordered and paid for each month to fly by night people. I feel the regulars should have had their orders pulled for March instead of finding out 2 days before my food was to be here that I would not get it. Such poor practice. My regular customers would've been served 1st. I've cut ties with them and hope everyone else that reads this realizes DO AUTOSHIP AS = STARVING CATS.

I ordered 4 15lb bags of Nature's Recipe lamb and rice dog food at $9.32 each bag. Received them in good condition. I have never had a bad experience with Chewy. In fact I've ordered from them for many years. I went to check out the price of the food on their website, thinking since the food was such a good price I'd maybe start an auto ship. Well the price per bag went up to $19.23! I think they're price gouging due to this Corona Virus pandemic. Very disappointed and considering switching vendors.

They send cards in the mail saying you will save $15 off a $50 order and then the cart says Card number invalid. They send you emails saying get this amount off your order and then they say "only for new customers" which I'm not and haven't been for a while. Doesn't their software know they got my email from my previous orders? And worst! They pack the boxes so heavy the UPS can hardly get them in the garage. I can't get them in the house. I have to break down and bring in one item at a time. Thanks for breaking people's backs. Their prices are good, but I don't like the inconvenience. I'd rather pay more for reasonable packaging.

I ordered some prescription pet food from Chewy at the prodding of my vet. I had to add extra things to my cart to get over the minimum for free shipping. After a week, my vet still hadn't received an authorization fax. I contacted Chewy and they said they would send again. My vet still didn't receive the fax and Chewy removed the pet food from my order and began processing the rest of the order. No one from Chewy contacted me to ask or to let me know, they just removed the food (the one thing that I actually needed) without a word.

I ordered Bird food of course for my feather babies. Was suppose to be delivered today, unfortunately it had to returned to Chewy due to it be damaged. So now I have to go get more bird food my babies enough to get them through till possibly Tuesday or Wednesday. This would not be a big deal but this keeps happening. So now instead of $26 Worth of food, it's costing me about $50. This all could of been avoided by packing the products better, because we know the carrier services dont treat packages nicely. (Not all people who work for a carrier service is like that.) My USPS carrier is not like that. I am disappointed to say the least. This is the last change I am giving them. Will pay full price for now on.

I have read so many good reviews about Chewy that I did not hesitate to order from them. I ordered several things that I thought might help my handicapped dog..harnesses, lifting aids, etc. None of them worked through absolutely no fault of Chewy. I called and they sent me a return label right away. The representative could not have been nicer. Chewy received my products back on Jan 29. I used PayPal to purchase. The instructions clearly stated that credit would be issued as soon as the items were received in their warehouse. After 6 weeks I finally called to see where my credit was, and was informed that they could release the refund to me. Why had they not already done it? Because they don't release the credit until you call looking for it! How many people are not paying close attention and not receiving their refunds? This is a very poor policy. The representatives could not be nicer, but I will not do business with them again.

On February 27, 2020, I called Chewy.com to cancel my monthly prescription for my dog's medications. Camila, the customer service representative asked me why and I told her because I had to put my dog down after she was attacked by two dogs. The representative asked me what happened. I thought that she was not genuinely concerned but I replied to her question anyway. I also asked Camilla how I could return a package of reusable diapers that I purchased for my dog for a refund. Camila, listened as I tearfully enacted the story and offered her sincere condolences. She also told me that I could donate the diapers and that she would credit my bank account for the purchase.

A few days ago I called Chewy to let them know that I would be cutting back on my supplies because I lost a friend and pet. My cat Maxine passed. Brittany was so full of compassion that I hung up feeling cared for. She took care of my requests quickly while continuing to offer her condolences. Brittany shared a story of her loss and then again made sure to give closing condolences.

I have been a Chewy customer for over three years and other than a few minor issues, I've never had a problem with them until the last two months. Two months ago they started charging me over a hundred dollars for a deposit in addition to my monthly orders. Was never notified of any changes and when I contact them they claim it's because my stuff comes from different warehouses. My stuff has always come from different warehouses and has never been a problem before. They do put the money back into my account when within two to three business days after my order arrives but I'm on disability and my budget is limited. This extra money is causing overdraft fees at my bank and late fees on my rent and other bills. Have cancelled my account and will have to find another pet store to order from.

Just the other day I reviewed a particular toy that I've gotten on numerous occasions. This toy didn't live up to its normal life expectations- the rope was pulled out of the rubber ball in one day. I didn't ask for a replacement, but I'd say within 3-4 days of writing the review, Chewy simply sent me another of the same toy. It was such a pleasant surprise! Not many companies will do that without having you calling and badgering for a replacement or a refund. I've called customer service on several other occasions regarding auto-shipments or products and they pick up immediately, they're based out of The States, and they solve my issue immediately. Another thing is that if you are really not happy with the product, they refund you your money and just ask that you take the product to a local shelter instead of returning. I think that's such a nice philosophy. LOVE, LOVE, LOVE Chewy.com. If I could rate them 6 out of 5 stars, I would! Highly recommend.

1st order on Chewy.com and it was the biggest headache. Placed order on a Thursday. Had it delivered to my work, they "attempted" to make delivery Sat and Sun (Obviously closed). I just figured they would deliver on Monday like any other delivery that was scheduled over the weekend for an office. Monday came and just about went before I decided to check the tracking of this package. Tracking page showed "Delayed" as carrier had "Attempted" and was unsuccessful. Not sure how they weren't able to deliver as it's an office and there is always some one here. I called Chewy and spoke to a very friendly customer service rep and she assured me that they would get a manager in touch with FedEx and let them know it's a business and someone will call me before the delivery is actually made. Tuesday, no call from anyone, checked tracking number again and stated that attempt was unsuccessful AGAIN!

I ordered a bag of dog food and some shampoo from Chewy.com. It had been a long time since I ordered from them and we had moved since. When I ordered I accidentally sent it to the wrong address, our old address. It was completely my fault and I called them to see what my options were - if I could re-order or maybe pay to have it picked up and shipped to me.... They said no problem, corrected the address in my account, and re-sent the items I ordered at no charge to me. I was blown away!! This was the most positive, easy, and caring service I have ever had! I will be a long time customer! Their prices are great to begin with and that customer service experience has me loving them!

I have my dog/cat food on auto ship with them. And they are great, only issue with them is getting my stuff when I need it. Animals aren't very helpful on how much they are going to go thru food. ;) But the pharmacy, I have had problems with them each and every auto-ship/order. And it always never their fault. Them blame my vet each time. I call the vet and they haven't been contacted or Chewy lost the fax. Today was a boiling point. My order was supposed to have been ready to go on Monday however we have had fraud happen to my husband so the checking acct is closed so they had to hold the shipment. No problem, I gave them an alternate payment and was assured it would be going out the next morning. No message saying it has shipped so I call. Oh we're waiting for your vet to okay the prescription. Uh-huh I've heard that before, like each and every time. Pay more and save yourself the headache.

I ordered my pet's ** on 18 Feb 2020. I got a call from them on 21 Feb saying they had not heard back from my vet on the prescription. I heard nothing back from them in 2 days. I finally called them to find out why they had not shipped my order and the person told me their pharmacist said my vet would not release the prescription with a waiver. I contacted my vet to ask about the prescription and they said this was not true and that they had faxed the script to Chewy on the 18th and that they would fax it again. I called back to Chewy to complain and they said they would fill my order. It's now the 27th and they JUST shipped my pets' meds. They also changed the order date from the 18th to the 19th which is a lie. This company is not reliable and this is not the first time they have delayed my pet's meds.

I've only ordered pet products through Chewy a few times but each time has gone smoothly. The dog coats & booties were made with such quality, I just had to order some for my "grand-dogger" too! (My son's Doberman.) Everything fit great! My daughter-in-law suggested I get Seresto flea & tick collars for my dogs. Their dobe has skin irritation issues yet hasn't had any problems since wearing her collar (likely from no more fleas or ticks). No messy oil to handle or remember to apply...oh yeah, I'm in! I found a $20.00 coupon Chewy had sent two months ago & was due to expire in five days. They also applied a $17 discount for buying more than one collar. WOW! That was a $37 discount! I ordered yesterday morning & was shocked to see it delivered today! Not only fast shipping but FREE! I feel confident ordering from them & intend to order more often. I love Chewy.com! They deserve 10 stars!???

I own pugs. So you know I take this seriously. The health and well being of the grumble is so very critical to helping these guys live their best life. I had a brain stem stroke and they have helped me find my way back to my best life. Chewy is good therapy too. They do all their job and most of mine too in making decisions about the right product at the right time. Again today they put their money out to correct a bad decision I made regarding a kinder Cone. They are the service like I used to get at the feed store where they took care of you like family because, well, you probably were.

Chewy.com has always provide good products at competitive prices with timely shipping (free above a certain amount). When our cat passed they were very helpful in handling leftover product. I highly recommend them.

This site has great products, great prices, friendly and competent online chat staff, prompt and accurate delivery. I have had a puppy for 7 weeks and this will always be my first stop for all of her needs. Thank you!

I realized too late that I had purchased a case of grain-free food, after I had decided never to feed my Mrs. Bob grain-free again, due to concerns about her developing heart problems. I called Chewy.com and spoke to a wonderful young man named Marcus. Marcus clearly loves his job, and was not only incredibly helpful but also charming and very, very kind. I was in a panic of guilt and fear over my error, but Marcus calmed me down and made me laugh, then proceeded to walk me through receiving a refund and ordering a grain-inclusive replacement case of dog food.

Do not use autoship!!!! On 2/21/20 I received an automated email letting me know my order was on the way and the cost, $63 and change. Wondering why it was so much more than the previous month, I contacted Chewy via chat and was connected with George **. I was told prices fluctuate month to month. So while chatting with them I pointed out the listed price today, 2/22/20-$55.85, is the same as last month, 1/25/20-$55.85, and looking at my invoice for the upcoming month, 3/25/20 it is also $55.85, the same. I asked if prices fluctuate, how can you already have next month's autoship invoice available. And I am surprised prices fluctuated for one day, on the day my order was invoiced. No answer to my questions but I was offered a one day COURTESY price match. I asked if it was too late to cancel my autoship. I was offered to cancel this order and all future orders. I said absolutely and have a great day. End of story and autoship and Chewy.

I order this for my cat. The first order I placed was for the canine version in error. It was approved by my veterinarian by mistake. I realized my error when it arrived. I called Chewy.com who assisted me in obtaining the correct product. The employee was so helpful and nice. She credited back the money for my original purchase. I asked her the procedure to return the first shipment. She just recommended that I take it to a pet rescue. Which I did. They are non-profit and rely on donations for their 80 animals. They were grateful as it is expensive and they said they had three rescue dogs that require it. I noticed when I was there, that they had shipments in their office from Chewy.com. as well. Thanks Chewy.com for the fine customer service and the donation to the rescue.

This company is absolutely incredible! Their customer service is amazing! Not only do I receive my products in a very timely manner, but they did one of the coolest things ever for my dog's birthday. They sent me a 5x5 painting of my Rhodesian Ridgeback for her 11th birthday! It was completely free, I didn't order it, but it was simply sent with a card to honor my dog. I will never use another company for my pet products again!

Chewy did not deliver on time and it took them over a week in which I asked 3 separate times where my order was to realize that it had gotten "lost". I talked to several customer service representatives and they just proceeded to tell me that it would be here shortly "in the next 1-2 days" and time after time it was wrong. On their website, they say that any order over $50 is 1-2 day shipping so I would expect that to be correct yet it is anything but that. After this poor experience, I will no longer be a chewy consumer. During this week I had to run out to the store and buy more things such as dog food that I had completely run out of waiting around for chewy.

I ordered prescription dog food for at least three years. When I first used them they asked about my animal and his name and breed. Very caring. I ordered a case of food. It came on Friday and my Diago passed on Tuesday. I was devastated to lose my best bud in the world. I called Chewy to see if I could return the food while fighting back tears of my loss. They credited me back my money and had me donate the food in Diago’s name. Two days later I received flowers with the most heart warming message. This company is exceptional beyond words. They go above and beyond more than any company I have dealt with. Thank you Chewy.com for the amazing customer service you have had over the last three years. Thank you for the compassion your company has shown during the toughest time in my life.

Customer Service Agent. Went above and beyond for prescription dog food. I received in 2 days. He was great. He called me back to let me know he had called my vet. I was very impressed with him. Also, auto ship discount helps. Thank you.

Great experience, items always available at same price as local store or less. I didn’t have to carry heavy items from the store, to car, to home. Also able to get prescription food for my pet as they contacted the vet for me as I ordered it.

I found Chewy when I had surgery and knew that I would not be able to go out to get my dog's 30 - 50 pound bags of food for months. Chewy was a lifesaver. Chewy kept me independent and my dog never missed having everything that he would have even if I went to the pet store myself. My dog food came right to my door. Customer Service is better than any I've ever experienced. They treat you like family and they trust their customers. I've never had them questioned me about a concern of mine. They are always ready to please. My dog has since passed away, but I have a new fur baby and even though I'm completely healed, I only use Chewy.com.

Best customer service of any business I've ever dealt with. Great selection and so far high-quality items, and good prices. Great site for shopping, and gives all reviews it seems, not just good ones. A lot of others don't seem to give all reviews. I've had two orders, but wonderful. Thanks.

I needed prescription food for my dog, the 1st order came the next day! I went on Autoship to save $, unfortunately my pet passed away & with my grief I forgot to cancel. I called, they refunded me & told me to donate the food in Rudy's memory. What an awesome company. Thank you so much Chewy. This actually helped me knowing Rudy will be helping another pet.

I have used Chewy.com for quite a few years now and have never had any issues until the order I placed yesterday. I placed an order for a dog harness, dog bones, and a custom ID tag for our puppy. I noticed this morning on my online banking that I have two charges on my account, one for the amount of the total purchase $52.99 and one for $42.32. After calling them to figure out why, I was told that the id tag hadn't shipped yet so they could only charge my account for the items that shipped. No problem there. The problem I have is that the pending charge of $52.99 should be dropped automatically, not having to wait 2-3 business days.

Amazing selection, prices and mail order service! Shipping is as fast as Amazon Prime without the fee. This is the best place to shop for anything pet related. Their customer service is top-notch. When I need something that requires a prescription from my vet, they contact the vet. There's never an issue or delay. Most of all I love their very competitive prices and free and FAST shipping.

Chewy.com overall is excellent. They have a large inventory and pretty decent prices. Their quality of products is mostly excellent. Shop Chewy.com for great products and prices. If a person isn’t satisfied with the product they ordered, Chewy.com will refund the price you paid.

Chewy, is the best. I have been to many other pet stores, and not one has the great customer service like Chewy. Our dogs love Blue Buffalo cookies. I usually order 4 boxes at a time. They arrived very well packed, but there were 3 boxes that the cookies were all broken. I contacted Chewy and they sent me 3 more, free of charge. The Toy I order, I was going to send back to them, was asked to donate to a animal shelter. I mean who does this anymore CHEWY. Won’t order anywhere else.

Chewy ships SUPER FAST. Most of the time I receive my order within one day of the shipment. Overall, their prices are competitive with other stores, the exception being Walmart. The only thing I don't like is that they don't accept coupons and I am a cat food coupon lady.

My dog passed away. Not only did they reimburse my dogs medication that was sent after my dog passed but they sent me flowers. This companies compassionate understanding and customer service is exceptional and they should be rated excellent. I will use them as long as I have pets.

Great prices with the AutoShip. No other store will match it- Good customer service. Very knowledgeable. I have no complaints. Seagal I get kitty litter and food and the prices were vegan same if not better than anywhere else.

Their prices are the best when I compared them to other pet stores. I save on everything I buy because I know the prices at other stores. I made an order yesterday and it was here in less than 24 hours and I didn't have to drive anywhere. I have 4 dogs and they love getting a box just for them.

I have ordered from Chewy.com since Chewy started. I find the pricing to be good. I find sales excellent. If I have a damaged bag of food or treats, the Customer Service Department is excellent in rendering a more than fair solution; Chewy Staff really care about our pets and us humans. Customer Service helps with picking the right product for the specific issue I might have. Very helpful in picking out a new treat, a new toy or a new food.

I used to shop at Petco but some of their prices were too high for treats, etc. So I tried Chewy.com, yes I was skeptical but that was 2 years ago. Since then I do ALL my pet shopping at Chewy.com. Once I place the order within 2 days it's at my doorstep and so far all my orders have been rec'd 100% satisfaction. The prices are lower than petco and shipping is free once you've met the min requirement which is always easy for me. I highly recommend Chewy.com to any pet owner for easy ordering, shipping and satisfaction.

I would like to thank Chewy for being so nice and understanding. Our dog is becoming a picky eater and we wanted to return a brand new bag of food. Not only did they refund, but we were able to take the food to a shelter!!!

I have been ordering from Chewy.com for a couple years. My orders are usually fairly large. I recently ordered some cat supplies and a dog bed totaling $64.07. The $64.07 showed up immediately as a pending transaction on my account, but two days later, there was another pending withdrawal for $21. I only use that bank account for certain things and keep limited funds in it, and this almost over-drafted my account.

Another important thing we don't have to worry about. Orders come quickly, correctly and at a very reasonable price. Not hauling bags around a store, into and out of the car alone makes shopping at Chewy worth while and we save money. What's not to like?

I’ve been buying from Chewy for a few years. Everything is shipped on time and meets my expectations. Customer service has been wonderful! Any question or problem that comes up they are knowledgeable, kind and very attentive. Don’t need to visit or use any other pet store.

We have been using Chewy.com for about 2 years now. Starting using when we got our new puppy (Nico). You cannot beat their experienced (CS)customer service and fast and free shipping. Large selection of dog food and treats. CS guided us to correct food in Rachael Ray products that Nico was first put on as a new born. Had issue with a torn bag and they credited us add'tl $$ to buy more while it reshipped a new bag at their expense. You get spoiled by their company, service and expertise. Customer for life!

Love the variety of products in one site. Easy site to sort through products! Great customer service as well. The delivery is also fast. This site has everything you can imagine for your furry babies!

Yesterday I purchased $54 worth of products from Chewy.com. When I checked my bank account this morning, I noticed that Chewy.com billed me twice for the purchase. I called them and was told that because the shipment was coming from two different warehouses, they charged me 2 times (unauthorized and without my permission) on my credit card and would be crediting me the difference. I checked later in the day and although both shipments left the warehouses, no credit was issued. When I spoke to a supervisor, I was brusquely told that I needed to read the terms of the purchase. I never authorized them to double bill me for my purchase nor would anyone else. Chewy.com is not the only company that sells dog food and related products and their rude customer service as well as unprofessional business practices and response is unacceptable. I have been a customer for years.

Chewy.com is our go to for all of our cats and kitty needs!!! With 5 furry friends running around our house, we have constant needs for litter, food, probiotics, toys and medicines. Considering the fact that we have fur babies of the feline family, we all know how picky they can be so the many many choices at Chewy make it easy for us to pick and choose for our choosy babies!! If we have questions, their customer service is superb and beyond measure when it comes to answering the phone or emails. We have never had any delivery issues, although a friend of ours did at one time and Chewy immediately sent her another item, although it wasn't even the fault of Chewy, but the fact that someone had stolen her item!! Chewy.com's prices can't be beat either. We highly recommend Chewy.com for all your pets needs!!!

In our busy world, time and value are at a premium. I have a parrot, three cats and two dogs and Chewy’s one stop online shopping makes it easy. The convenience coupled with great products’ quality and diversification of products make it a winner. No shipping costs over $49.00 and receiving the products next day after I ordered! My pets life is good!

Chewy is a great store. Overall their prices are the same as a brick and mortar however free shipping is a definite advantage. Customer service is awesome, never a problem if they sent you something wrong often times they will tell you to keep it and send you the right thing. All good things with Chewy. I am a real buyer. I have two large furry children, who I spoil rotten and Chewy makes it easy.

When I ordered something from them they were so nice and help me out on my return. Gave me my item back the way I needed it. They were so great. I did not have any problem talking to them. When I called they listen to my problem right away and fixed it.

Let me just start by saying. Chewy is amazing! I have no complaints. Just here to rave about them. I made my 1st chewy order a week ago. I had ordered a harness for my best furry friend/dog and it did not fit. I called to return and get a different size. It was very simple! But what amazed me about them is they not only returned my money but told me I didn’t have to send it back. They just asked that I donate it to a shelter!!! My heart melted. This place is amazing and cares deeply for pets! I’m blown away! I will never buy or order from anywhere else again! I’m a lifelong customer now and appreciate their service and company! Way to go chewy!!

The selection is large and I ALWAYS find what I need. There are good descriptions and reviews to help me select the best product for my needs. In addition, the delivery is fast.

I love Chewy.com. I've gotten so I order almost everything from them. Their customer service is above and beyond. I've had problems with dog foods I've ordered, and they've reimbursed me and mailed out a new one for free. I know people who have lost their beloved pets, and chewy.com sends them flowers and a sympathy card. Their product selection is above and beyond anyplace else.

I love that they deliver right to your door and their customer service is impeccable! Five stars on all aspects except selection. I gave 4 stars for not being able to select individual canned/packets of wet cat food and dog food. Especially cats, they are very finicky and if my littles don’t like it, I’m out a whole case each time... would love to buy individuals from Chewy. One more thing I noticed lately is that they are matching Amazon prices now and that raises the price significantly at times. Other than that, I love Chewy.com and their customer service.

Chewy has been fun to deal with. They come up with funny dig words to make to experience funny. Customer service has always been a pleasure. I intend to continue to order my large petfoods from them. They carry a brand that's hard to get.

I have a big dog and a small dog. I thought Chewy sounded like a neat idea. So on the very first order, the rather expensive vitamins were busted all over box that also contained canned food. The vitamins were ruined. I didn't call as I hate to call to complain to a service rep that just wants the next call. So thinking it was just a harmless mistake, I placed another order. Same products and again same problem. Vitamins destroyed, all over box, my floor, just not what you want to deal with after work. So I called. I just wanted them to be covered in bubble wrap or something so 2 cases of dog food wouldn't crush it. I was told a message was sent to warehouse, that sounded caring so I was happy. Third and final order came so completely wrong I think it was packed by a child looking at the cutest animal to put in my box. I received cat food, no vitamins and incorrect can dog food.

Very easy to get started getting your pet’s food and accessories shipped. I do recommend Auto Ship but I had to cancel it because my pet became ill. Hopefully, he will recover soon and we can start again.

I couldn't be happier with Chewy. Their prices are by far the most economical, and their autoship offerings make the process even better! I order all our food, treats and supplies for our 3 dogs and a cat from Chewy. The website is simple to use and the customer service is the absolute BEST! They are quick to correct any issues, even if it was due to customer error.

Exceptional customer service. So easy to contact and surprisingly accommodating, especially for an online business. Tracking information always accurate and shipments on time. Very easy to adjust auto delivery. Best prices.

Chewy provides online shopping that makes life easier. I can order and have everything delivered with much less hassle. Prices are definitely competitive with other retailers. I also order my pets medications for less and get them delivered.

I have enjoyed this company. They don't hesitate to replace a defective or wrong product and it's completed in a timely manner. Prices are affordable especially in bulk and available products my dogs are happy with.

I have been shopping this store exclusively for about 6 years for my too many cats. They almost always have what I need in stock, if not it is replaced with product of my choice or I can agree to wait for it. FAST shipping and delivery and they are never late. I depend on this for my pet's needs. Thank you Chewy, for being great!

Great products at a great prices. Products are the same as pictured online. Order ships quickly and packaged well. You can also do an automatic reorder at a discounted price. Personally don't use at the current time, but a good option.

From the very first interaction I experienced with CHEWY.com to the present, I've been impressed with their consistent superior level of products and customer service. This is very "im-paw-tant" to me. I want the best for my two little angels and CHEWY.com offers nothing less than the best. Their products are affordable for everyone's budget. Bottom line is.. CHEWY.com makes being a "pack parent" easy and fun!

HAS THE BEST PRODUCTS FOR LESS. I love all the products I've purchased from this site. All our dog beds are from here as well as dog treats, clothing, collars, vests and toys. I go here first when I need to purchase something.

I adopted my boy Hamilton and immediately toys for him (comfort toys, chew toys, and learning toys). Chewy.com was quick and reliable! Their products are quality and, if I'm not satisfied, their customer service staff goes above and beyond to rectify the situation!

I am a long time fan and satisfied customer of Chewy.com. I was able to get everything I needed for my new puppy through the site such as crates and dog food. I love how user friendly the website and the app is, it makes shopping for things I need for my dog at the moment very easy and stressfree. It's also great that shipping is fast and they sometimes have good sales. Customer service is great as well! I remember calling them and getting someone on the line right away and resolved my issue.

I have a recurring order with Chewy. It always arrives on time, correct and in good condition. The products are a good value and it's very convenient to have them delivered. I need a prescription diet for my cats and I save quite a bit ordering it from Chewy rather than getting it from the vet.

AMAZING customer service and products are priced right. Fast delivery also. Love these guys. They are so helpful and when something isn't right - they're so quick to take care of it - by chat. Fast and done!

They have amazing customer service, to the point that they go way above "normal". I have a chocolate lab and they sent me a hand painted portrait of him, it touched my heart! They also will replace anything that isnt right no matter what. Every person I've ever talked to have been exceptionally friendly and helpful!

A wonderful company. The employees genuinely care for fur babies and families. The surprises of birthday cards, sympathy notes, and the random amazing pet paintings truly reach above and beyond any other pet company. I WOULD HUG EACH ONE OF THEM IF I COULD!!

I can't say enough positive things about Chewy.com. I started using Chewy.com about 8 or 9 years ago. My dog had bad allergies and the food that I finally found that worked for her was difficult to always find in the local pet stores. I found it on Chewy.com along with my dog's allergy shampoo that the vet. recommended for her. Both products were less expensive on Chewy.com and always available when I needed them.

Ordering online with Chewy is easy and usually quick. Most of the time they have the product we are looking for. Delivery is quick and better than running to the store. I find that when buying the products for our bunny, they are cheaper online as well as the stores

Prices are same as Walmart, better than Petco and other big box stores. When you add in cost of vehicle fuel, free shipping from Chewy is cheaper than going to Walmart. Product mix seems to be the same as Walmart. At times Amazon sometimes has better prices than Chewy especially when you purchase with free shipping.

Service beyond excellent, returns, no questions asked. Save a fair amount of monies to warrant using their services. Staff very courteous and make sure to answer all your questions.

I have 3 dogs and as you would imagine that's a lot of dog food, treats and wee wee pads. I read an article on Facebook about 3 years ago about Chewy and I decided to try them out. Since then I have encouraged my daughter, neighbors and even strangers to use chewy. The customer service alone is worth it. But then there are the birthday cards, Christmas cards and even sympathy cards. That they understand dogs are picky and refuse to eat even the most expensive foods after you've ordered it for them. I had such an experience where I wrote a review that my pups wouldn't eat something and I received a refund and was told to donate the food to a local shelter. I've called after an autoship was sent to add an item and received it the next day with no additional cost for shipping. So this is my review of Chewy's. I only wish there were more companies out there like them.

So I was very skeptical when I first learned about Chewy.com. I had always gone to my local pet store for my dog and cat food. But one day I did a search for my dog food because the local store didn’t have any that day. Chewy.com did and it cost less, to my surprise. I did decide to try a different food that seemed well rated and when my dog wouldn’t eat it, Chew.com promptly refunded me and let me donate the unused portion to the local Animal shelter. I tried again and have found them to be so convenient and cost is lower. I use them for all my pet needs now. Food, flea and tick preventatives, everything.

Shopping online and getting what you want is so important. Then getting it at your doorstep is the best. My pets are happy to smell the box and the prices are great. User friendly site and easy to do quickly. Nice selection of products and easy to get service if you need it.

Chewy has always offered a wide selection of dog products at prices that are usually better than store front. They are also very customer friendly including correcting order errors. Chewy will always be the first place I go for my dog's needs.

Super people that work there!! Wonderful place for all pets, even horses! I’ve shopped here for a few years and love it!!??? Highly recommend for all. Better than Petsmart/pet I except for the adoptable pets at Petsmart.

The amount of product they now carry for our 4 legged friends is exciting in itself. I have a new friend that I met a few years back that works in Customer service and Loves her job. The fact that they hand write thank you letters to Everyone C'mon Man That's just Another Amazing thing. Sponsoring Top Dog on TV Now I am a Fan for Life.

Chewy.com is great and I recommend it to everyone that has a pet. They have a huge selection of anything you need for your pets, that you will never find in local pet shops. They deliver quickly (I live in the USA), and the orders are always correct. They also have prescription pet foods that are sometimes hard to find elsewhere. Their customer service team is great, and I have never had a problem with them. Everyone I know that has a pet uses Chewy.com. You have to try them if you haven't already.

I have ordered many things from Chewy. The descriptions of items are spot on. The prices are always competitive. The interface is intuitive to all the people who use it that I have talked to. And the ability to set autoshipping is nice.

Chewy.com is awesome! We have been using them for about 2 years & we had an animal cross the rainbow bridge. I had removed the pet from our profile & within a few hours received a call from customer support to check & within a few days had flowers & a card sent to us for the loss of our animal.

The day my auto ship dog food was delivered we lost our precious Angel that night. The dog food came very quickly and was easy to cancel the auto shipment online but with my devastation I couldn’t stop crying for a day or two to call customer service to try to return the dog food. When I spoke with Jessica, she was so understanding as I kept breaking down on the phone and was wonderful helping me with what to do with the dog food. I donated It and was credited back for the dog food. There was a knock on my door today with a flower delivery and a condolence card for the loss of Angel from Jessica and Chewy.com. I will never forget this very compassionate gesture of humanity that I thought was gone nowadays. I’m a customer for life and will never forget.

Up until about 4 months ago we had 4 large Maine Coon cats. Thus we went through a lot of cat food. Most we bought from Chewy both for the price and for the delivery to our home. We have always been satisfied with the service. We lost two of our Maine Coons recently, one just a week ago. We still have the two younger ones, but of course they are cats, so they do not like the same foods that the older cats ate.

The service is incredible. They send out your products immediately. They answer the telephone 24/7 for any questions. Chewy carries all products and prices are the same or better than the pet store. I order from them for all of the above and especially for convenience. I travel a lot so Chewy helps by delivering to my door so I don’t need to shop a huge quantity before I leave and my pet sitter does not need to carry heavy items.

Chewy.com is amazing! From their selection of pet treats, food, and medicines! I would recommend them to anyone for these selections and their prices and their fast shipping that is freeze over $50 no matter the weight of your items.

I order online so I did not deal with customer service. The prices are pretty good. Would recommend to friends and family. Need a store location near me. Overall it seems like I did. Prices really be beat Petco yes.

Chewy has always had everything I had ever wanted - or that my vet recommended! Shipment is almost immediate and returns when rarely necessary have been a breeze! My pets have received birthday cards and when I lost a pet I received a card from Chewy too. Seems to me that they truly put their customers first!!! Their customer service is second to none! Thank you Chewy - for always being there for me and my pups!

Chewy.com goes above and beyond in customer service. Recently I ordered some dog treats. They sent a request to review the treats. I wrote that the treats were bigger than expected and hard. Without being asked Chewy refunded my money. I was so surprised.

Customer service, online assistance and recommendations (that really worked) are the reasons that I continue to use them! Two of my top experiences were:

Everything is right there for me. I don't have to get out into this crazy world trying to find just what I need for my baby boy without fighting the people & waiting in line! I can even get my babies prescriptions through Chewy.com. I just love it!!

I've ordered from Chewy.com many of times, also have had auto-ship. Product quality is great and customer service is superb via internet chat and/or a phone call. Just note place your order on a Thursday or before, due to the fact no shipments are received on Mondays.

We order our cat food from Chewy and we love it. They deliver within 2 days and I have a subscription every 3 months but if I need it sooner or later they can alter your delivery whenever you need it and it arrives within a day or two.

Excellent selection, great prices, great customer service! All orders shipped FedEx. Whenever there has been an issue, the customer service agents have resolved the issue immediately. Best customer service around. Give them a try!

I really like that the heavy stuff gets delivered right to my door and there is no shipping cost with an order over $50.00. I also like that I can change my auto delivery goods and delivery times depending on my needs - and if I want to skip an order, I can do that too. I have also gotten RX food from Chewy which was pretty simple, I just downloaded the RX and put in my pets Vet info, upped my shipment date and it was sent with my auto delivery. I was not overly thrilled that when I had a coupon for the RX food, there was no place to add it in and when I called they said I would have to mail it in and it would be credited to my account. All in all ordering from Chewy is very convenient and they ship super fast too!

This website is the worst. Things I order never get to me. My address gets changed randomly in their system and FedEx can’t deliver the packages, even though the address is entered correctly on the order form. Their customer service is anything but. Don’t bother with them.

I was tired of paying the high prices for meds at my dogs Vet clinic. After finding Chewy, I was so happy. I set up my account, added pictures of my dogs, made my first order, added my credit card information, all was going fine. The very next day, I received a call from my Vet clinic stating that they disapproved my request to order because they do price match with Chewy. Do WHAT?! I have two issues, one with Chewy and one with my VET clinic for overcharging me for 5 years. I had my Chewy account deleted and will be selecting a new VET clinic. How Stupid... Regardless of laws, I can understand the law. What about being upfront with customers. Sooo STUPID, goodbye chewy!

Being disabled, I really love Chewy. Always have what my pet needs and delivery is fast and accurate. The prices are much better than my local stores and I really appreciate the fact that there is no heavy lifting involved.

Chewy orders arrive only 1-2 days after ordering. My cat, Micky, is on a prescription diet and Chewy contacts the veterinarian for the prescription. One time I had ordered a toy for for Micky. It was a card of three mice. I ended up getting 3 boxes! I called Chewy and let them know what happened. They told me that I could give some to friends and family or donate them. I did both. I love how easy it is to order.

Chewy is a great place to buy pet supplies. The staff is very helpful if questions needed answered. The prices are very good and the shipping to our home is free... Can't say enough about Chewy, love it...

Chewy's almost always has what I want. Their prices are usually better than Amazon. They have all kinds of foods for my cat. When I order food and my cat won't eat it, I just call them and tell them and they will refund my money and I donate the rest to rescues. Their customer service is the best. They always help no matter what it is. Cats are difficult because they usually stick with one food then suddenly they stop eating it, so it becomes hard to know exactly what they want and the customer service is the best at helping.

Chewy.com always advertises their free shipping, but this is an inaccurate statement. Free shipping applies only to orders totaling more than $49 or if you sign up for automatic order refills. To me, that's not truth in advertising. Their prices are slightly lower than in retail stores, but not significantly. The big positive for me is that delivery always occurs within 2 days of ordering.

Exceptional customer service, quality products, wonderful sales, super fast shipping, these folks are responsive to issues and correct them quickly. I’ve used them since their inception and will continue to do so. It’s so nice to have my pet’s food delivered.

They ship very fast, prices are good and they have the best customer service I've ever experienced anywhere (not just pet stores). Dealing with them is exceptionally positive! Highly recommend. My pet recently passed away and they gave me a full refund for a recent order and asked me to donate the food. Also they were very empathetic. They are always very helpful and easy to deal with questions, orders or concerns.

You order from Chewy and sometimes your order is delivered the next day or two at max. Their customer service is Incredible. If you call they answer your call very fast and will always do everything they can to help you. Really great place to buy your food and other stuff from.

Great company. Good prices. Customer service is excellent. Very good selection of products and don't think there is anything that you couldn't find for pets on Chewy. Never any problem should you wish to return any items.

Chewy is a great convenience for me. As a single woman with several pets (1 dog & 2 cats), it’s a real chore to drag home large bags of dog food, cat litter, etc. Chewy also provides a great selection, all the best brands, etc. I also love the great selection of toys and clothes for my dog. Chewy is the only place I’ve found a great selection of clothing for my Standard Poodle. Everyone has clothes for little dogs but no one else had them for bigger dogs.

Staff are very knowledgeable and helpful. They answer informatively, are courteous, patient and offer options depending on consumer finances and preferences. I have only had positive encounters and will continue to shop with Chewy.com.

I have tried in-stores such as Petco, Pet Smart and even mom and pop shops. Also the online stores like Bark box. They pail in comparison to Chewy. They have an outstanding selection of products from toys to grooming and the prices are unbeatable. And to have your order within a day well very convenient. They have a answer for everything. If you have any type of animal I would recommend Chewy. 100%.

The customer service dept far exceeded my expectations by empathizing with my concern, and resolving the reason for my call in a expeditious and courteous manner. They even did a follow up phone call to ensure that my next shipment was correct. Five Star treatment is what I received, and a Five Star Rating is what they earned from me!

Chewy always stands behind the products they sell and if for any reason you are not satisfied they will refund your purchase price and work with you by recommending a different product that will be more suitable for your needs. The customer service team cares about you and more importantly your pet. They send personal notes, birthday gifts and my absolute favorite is the handwritten Christmas card we receive each year. Along with all these wonderful advantages and benefits Chewy provides, they also offer great prices, a huge selection of products, 2-day shipping and prescription items are also available through them. Chewy makes pet parents and their furbabies top priority for all their needs!

Chewy.com is very kind and compassionate when it comes to your pets. The customer service is excellent and the selection is great as well as the best prices. I have been dealing with them for 3 years now and they have never let me down yet.

Prompt customer service, low prices, and free shipping are the key factors in keeping my repeat business. I had issues in the past with the shipments, but Chewy representatives were proactive in correcting the issues. I am a happy Chewy customer!

Chewy makes shopping enjoyable and easy. Their prices are fantastic and the customer service is top notch. When I first started ordering, I frequently had to call customer service for help. They go above and beyond, every time.

I love ordering from Chewy as the selection and prices can't be beat. I love being being able to browse through and then make my selections and I always am surprised at how little I spend in comparison to the pet store. The delivery is fast and the one time the bag of dog food arrived torn they replaced it at no charge and told me to donate the opened bag. Overall I love the selection and prices and of course the dog loves getting her chewy box as they always enclose a treat.

There has been times when we have received dented cans of either dog or cat food and when we call they gladly tell us they will resend and for us to donate to a shelter. We have been ordering from Chewy for a number of years and we are very happy with their friendly customer service and supply of almost everything you can imagine for our pets.

We like Petco, because they offer a lot of different brands, I would recommend Royal Canin weight care for our 8 yr old toy chihuahua (Lucy), because she likes it, and other products by Royal Canin. Plus Petco also carries health supplement for dogs, cats that help them with their arthritis, and whatever health issues that they may have. Plus Petco offers fast delivery on most items sold.

Variety of products which is great. Customer service awesome. My dogs insulin was late arriving due to bad weather. I was hesitant about using the insulin that was left for more then a few days without refrigeration. The customer service rep sent me another bottle asap, they were great about handling things quickly. Happy customer!

Very generous company who is all about the animals. If something is not good for your animal they ask to donate to a shelter. Never a problem with this company and their prices are excellent. Will continue to do business with this company.

Chewy gives great customer service and lower prices. They have a large selection of choices for my dog and delivery is within a couple days. Once I ordered treats and tried to return as my dog needs a diet and Chewy had me donate the items to a shelter. I was very impressed!

These guys are a great supplier for prescription food for your pet. Email them the food prescription, sign up for auto-refill, and you are set. Refill are easy to adjust., and the service is great. I have had some issues with the pharmacy, but they were worked hard to straighten things out. I love the 24-hour live chat. The "chatters" work diligently to maintain satisfaction. Overall, despite some kinks in the process, I am satisfied. I really like them, otherwise Chewy wouldn't get the good review it got from me.

I have a very picky eater. I have been trying several varieties of food and treats from every store imaginable. I finally found Chewy.com! The prices are low enough that I could experiment. I finally found the food and treats Miss Picky will eat!!! Thank you Chewy.com!!!!

I find it very easy to look up different brands of whatever I’m looking for and compare prices. They are very responsive if you have a question about an item and returns are easy to do. I especially like their selection of dog clothing and collars and leashes.

Very convenient and easy to shop at this store, The best is the auto ship. You can change your delivery day if you are not ready for your order. Shipping is fast and free, who would like free shipping. Very unbeatable prices. Love Chewy.

Chewy takes care of their customers, both human and animal! They offer phenomenal customer service, a wide variety of food, toys and products for your fur family. They even send thank you cards, sympathy cards, Christmas cards, birthday cards...you name it! I won't shop anywhere else for my furbabies!

I was the first, among my friends and family, some show/breeders, to discover Chewy.com. They ALL use Chewy now. Not only has Chewy a huge selection of pet products, they are efficient, fast, honorable and supportive. I have talked to several people who lost their pet and forgot to stop their order or auto ship and Chewy reimbursed their money and told them to DONATE the food instead of sending it back. Yes, that’s probably for safety reasons but I find it very compassionate and generous. I will be a customer for as long as I can be.

I enjoy using Chewy to buy pet supplies because it’s easy to order online to make sure you are getting exactly what you need. There is no need to carry bags of dog, cat food and litter. I also buy cat toys for my 6 cats from Chewy. My order ships fast. If I ever have a problem with my order, customer service is very helpful in correcting the problem.

Not a lot of choice for guinea pig food. Shipping was quick and no damages. I have purchased dog stuff. I own two dogs and two guinea pigs. Rookie the beagle, Cooper the Corgi. Silly and Willy are guinea pigs.

They are the most loyal and caring Pet Store that I have ever used! 99% of their orders are within 2 days received. THEY SEND OUT THE MOST AWESOME CARING CHRISTMAS CARDS. Online ordering through the auto ship when you decide you need the auto-ship sooner seems to get a bit confusing. I end up with 2 of the same items usually.

Chewy.com is great. They have good prices, fast shipping and wonderful customer service. If you ever have an issue with anything they make it right. They are great contributors to pet rescues too which makes me love them even more.

Chewy.com is an excellent place to buy standard pet supply products. If you have a dog cat or even a turtle it's a great place to buy things. I have not seen supplies for other animals like chickens. The prices are very competitive, and item shipped directly to your house within just a few days. Overall it has been a great shopping experience for my family.

Chewy has the absolute BEST customer service. If you ever have any problem, they make sure to go the extra mile to fix it; even if it's just because you have a picky pet! They even sent me a card and flowers when my beloved companion of 16 years- Bandit - died 2 years ago. They really care.

The range of products and choices available in the dry dog food and toys are phenomenal. I would never have thought that I would be purchasing dog food through the mail. It's so easy and not at all time consuming. I have even found some new toys that my dogs love.

Excellent products delivered right to your door. There is an option to schedule delivery on an ongoing basis & get a special discount. They offer quality products and have a wide selection of various pet products.

Great customer service. Resolves any issues immediately. Always ships immediately. All containers sealed great. Always fresh products. They have a great variety to offer. They always have any items I order. Their products are always name brands and my pets love everything I have ordered.

Chewy has a wide range of products. I can always find what my pet needs from Chewy.com. We've purchased bully sticks, food, toys, and more. The customer service is top-notch and they make returns very easy. Additionally, they offer great sales!

Reliable with products I need and those I love. Great customer service when you need it and we did once when my Lenny’s food had run out. Got new delivery overnight. Fabulous!!! Also folks on the phone are pleasant and easy to talk to. As an RV traveler this service is vital for us who travel around the USA - no problem getting new addresses set up when needed. This store is hard to beat! I can’t imagine doing without it.

As a disabled veteran it can be hard at times to go to the store and buy separate cans of food for my cats and dogs. With Chewy I not only buy cases but I have them delivered right to the door. The selection is also offers a much wider choice and I can specify the diet I want. Chewy is so much more convenient than anywhere else I might shop.

Excellent selection of dog and cat items, and fast delivery at reasonable prices, never had a problem. And if I did customer service is excellent and always a call or email away, highly recommend. You won’t regret it.

Not only do I always find what I need for my amazing Border Terrier at competitive or better prices, I am continually in awe of Chewy’s extraordinary customer service! I truly find they excel. Also, I find Chewy is a great source of information/advice helping solve pet problems, making excellent recommendations of products that will fill my needs and often solve dilemmas, especially now that my best buddy is 14 (but doing very well!). Thank you, Chewy, for improving our quality of life!

The Quality of clothing was durable. It has held up to wear and tear of 2 pugs and it has held its appearance- still looks new- delivery was quick. We also ordered food and the price was comparable.

Excellent products, food, treats, toys, etc. with a large variety to choose from. You can choose to get food, treats, etc. delivered to your house as often as you want or just one time only. You can also change the ship dates of your auto-ship orders or change/add/remove items; very flexible. Their prices are great and their products are top-notch. Chewy is always on point! They have never screwed up an order and I've been ordering from them for years.

Chewy is great! Good product selection, competitive prices and excellent customer service. Quick shipping. Just a great company all around. Product replacement if damaged or if you receive the wrong product.

Chewy has good prices on medications for my three dogs and the products ship with speed. They have a huge selection of everything I feed or provide to my dogs, including the food that Dog Advisor recommends.

Chewy makes my life easy by not only having my dog food delivered to my door step but by also having the latest pet supplies. I have 3 dogs and a very busy life. Chewy helps me be the best dog mom I can be. We at this point get so many packages for the four legged members in my house that they just assume all cardboard holds a toy a treat or some food for them. Lastly they have great customer service with friendly and kind people who fix your issue quickly. We Enjoy being a chewy house.

I had an order that got lost and they fixed it and sent me a new one. Best customer service ever. Website is very easy to navigate and set up for reoccurring delivery. I can always find what I’m looking for. Highly recommend.

I've never had a problem with anything in my orders and customer service replaced anything if it was broken. Delivery came the next day or the day after and I don't shop anywhere else. The prices are very competitive compared to other pet stores.

Chewy is my store of choice! Price wise, they ship-out quickly and even send you and yours and thank you Xmas card. My family loves them. Do not have to leave my home. Order online is so easy, I get exactly what I want. No second or third choices. It is perfect for me and my pet family.

Even when I have to pay shipping, which isn't very often, the time from warehouse to my front door is fantastic. I've used Chewy.com for quite a number of years. Their customer service is great. When one of my cats died, I received a sympathy card. They also sent a birthday card to our current cat!

I take care of many strays, therefore I was looking for an outdoor litter box. I purchased one from Chewy.com and it was too small. I wrote a review regarding the size, and I received a response within a day stating that they were sorry that my purchase did not meet my expectations, and refunded the money back to my account. I had never experienced such excellent customer service with any other company. Thank you to Chewy.com.

I wish they were a little better priced but it is competitive. Service is second to none. My pets get birthday and Christmas cards. These guys know the way to my heart. The fact they will do the leg work on getting prescriptions filled is also beyond convenient. I love Chewy!!! ❤️

I like the selection on foods and all other items to care for your pet. Wide variety to choose from and customer service is prompt. Delivery of your orders items is prompt as well as accurate. I would recommend!

I have ** pills on reorder for my dog. This month on the 2nd, they held up my $130.+ for the pills. They never sent them. On the 6th, I called them. Talked to Jessica, she had no idea what was going on. Transferred me to pharmacy. Said they were waiting for approval? My vet called them. Still not heard if they are being shipped today. They never sent me an email text or phone call that there was an Issue. Not a good company to order from. If they do not want to ship pills they need to take the hold off my money. I see other reviews had the same problem.

When I had a delivery issue they are quick to remedy it. They also allow you to have your autoship arrive earlier or later via an email reminder that they've packed your order. They also allow for additions, changes, etc.

Wow! Chewy has thousands of pet products from which to choose. I get all my cat's wet food, dry food, litter and toys from Chewy. Prices are better than retail. I always get free delivery which eliminates having to lug heavy boxes of litter home from the store. The best part? Since I live in a rural county and all my local stores are in the city, I only pay state sales tax for delivery, saving almost 3% sales tax on all purchases!

Honest, helpful. Very pet and family friendly. Fast delivery and free with 70 dollar purchase. Always on time and always correct. Auto delivery is awesome! Their selections are wide and very reasonably priced.

Chewy has everything I have ever needed and more. They are always happy to help me when I call for assistance in ordering. They are fast. Shipments arrive very fast. I live less than a mile from a very good pet food & equipment store, but it is always easier to order from Chewy.com. My previous pet needed special prescription food - I could find what I needed in several different forms.

Chewy is one of the best customer services store I've ever dealt with, besides Shark. They have gone out of their way to help me. Delivery is really fast. I buy fish products, toothpaste for dogs, leashes and harnesses too. They are the best!

I have ordered from Chewy for about 4 years. I own two medium sized dogs about 35 pounds. I train my dogs (Irish Terriers) for Agility, Talley and Obedience. I’ve bought crates, food, toys, leashes, treat, chews and puzzles for my dogs from them. I’ve only had one item damaged and they replaced it in a day, and asked me to keep or donate to crate. I didn’t have to mail it back. The zipper broke on a portable dog crate. Another time I received a spray bottle that leaked onto the dog food. They replaced the big bag of food and the spray for me at no cost and no need to return the items. My dog food and chews are discounted because I order them to be auto delivered, and even that is flexible. I can change the auto delivery any time before it is shipped and either change it for immediate delivery or change the delivery date preferences, or cancel.

Chewy has a very large variety of pet food, treats, toys and all of the supplies that you need for your pet. The fact that you can order it all online and have it all delivered to your door is also extremely helpful, especially to someone who, like I am, is disabled and unable to get out much, let alone to the store to lift the large bags of food.

Prices are great and having a 50 lb bag of food delivered to my door in 2 days cheaper than I could buy it in a store is a win/win. Great clearance items too! You can set up auto ship too, which is one thing less for me to remember...

Chewy.com is a pretty good online pet store. They have a fair amount to choose from. Service is quick...within a few days you get your order. They pack better than most companies, though there is room for improvement. Prices could be better in the subscription section, but still not bad. Competitive with other companies that do the same.

Great customer service but some freshness issues. The products are mostly great and they have super prices, Ie. The Bully Bites are always a hit with my dogs! If you don’t like something they will always make things right.

Chewy.com is by far the best all around pet supply provider than anyone else. Largest selection of foods, healthcare items as well as prescriptions, accessories, bedding...EVERYTHING. Their customer service team is amazing, to say the least. If you have never tried Chewy before, you're truly missing out.

In the past, I knew I could always rely on Chewy to send my cats' food on time and it would be well packaged to prevent damages during transit. Even if there was products that still arrived damaged, they would say to throw it away or donate it and would send replacements out immediately. They even used to send little handwritten postcards and thank you letters addressee to my cats.

The website was user friendly and shipping and delivery is always prompt. Although they didn't offer a variety of large cat condos and trees, I might consider purchasing one of the selections they do offer.

Chewy has a huge selection of food, clothes and treats for many different pets. Also prescription food and medicines as well. I have been dealing with Chewy for more than 16 years. The service is excellent and Chewy has a great customer service.

I have been a customer for years. Chewy has great prices, a bazillion products and they deliver orders quickly. Their customer service is fantastic and most importantly they support animal shelters and rescues.

Chewy has a great selection of supplies with competitive prices and free delivery. They make shopping for daily needed supplies easy and subscriptions make a day and night difference, so I never ran out of the food or medicine I need for my dogs and a cat!

Chewy.com has everything my cats need and then some, great deals and the shipping is fast. I submitted a request for some food with a prescription and didn’t have a prescription for it, they contacted my vet for me and the food arrived a short time later. They made it so easy on me.