Chewy.com Reviews

I have used Chewy for years for many dog items (including food, toys, medications, etc.) and the customer service has always been top notch. I had an incident where my dog had her food changed by her vet and I had recently ordered a new bag of her old food. I contacted Chewy about returning the bag and they refunded me and told me to donate the food to a person who really needs it (which I did).

I have been a loyal customer for years. I cancelled my auto ship and will no longer give you or Petsmart my business. You want to play cancel culture? Let's play! Mike Lindell is a patriot. You are a sham!

I can’t say enough about this company!! They have been so accommodating and amazing to work with. Outstanding customer service! What really topped it off for me was the fact that we had to put my fur baby down and they went above and beyond to send me such compassion during this difficult time of my grieving. They have sent heartfelt emails, to giving me a refund of my dogs last food order that was barely used, to sending me a beautiful floral arrangement. I’m truly blown away and can’t thank them enough! I will recommend them to everyone I know that has a pet and eventually I will use them again when I’m ready to give another fur baby a good life!

I had never ordered anything from this company, before signing up for autoship for Dr. Harvey's raw dog food. Before I got the first bag my dog passed away unexpectedly. I received the bag the day after he died. I emailed customer service and told them what happened and they credited my account for the food. They were so sympathetic, I was totally touched. After several thoughtful emails, I received a bouquet of roses with a sympathy card from customer service and Chewy. com. When & if I get another dog, Chewy definitely has my business. I can't say enough good things about this company. Thanks for caring.

I ordered ** 16mg for my pitbull and 5.4mg for my Dotson. My vet charges over $200 so I went to Chewy.com which cost a lot less. They have been on those meds for about a month the first batch they was still scratching and biting a little bit. The second batch are complete trash. I emailed Chewy about it. I had no luck there. They asked me to return the order for a refund, which I can’t because the babies used it all. That’s how I know it does not work. My babies skin is completely red from scratching and biting a lot so now I have no choice but to go back to the vet. When they took the first pill from the vet I can see the difference.

This certainly isn't my first order for Chewy but this is my first review. Their Customer Service is UNTOUCHABLE! I have never in my entire life met a nicer crew than those who work for Chewy!! The friendliest, goes above and beyond for everything you need. I've ordered the wrong size before, I've ordered the wrong product, had issues with a card - Chewy took care of everything for me. As a dog owner and dog lover, I wouldn't trust any other company/group of people but Chewy to help me take care of my babies!

I have been a loyal customer of Chewy.com for over a year. I have never had any issues with the company until now, I have also never returned anything before. I purchased a dog coat and paw cleaner for my pup in December which fit her to large. I ordered the smaller size immediately, smaller meaning size large, even before returning the xlarge one expecting that I would just get a refund when they received it. It is now, February and have not received my refund. All I get from the people who answer the phone is the refund is pending for 3 weeks now. I have phoned customer service numerous times to no avail.

I purchased the Hartz Chew'n Clean Tuff Bone for dogs 50 pounds and up. After my 30 pound golden doodle chewed on the bone for less than an hour, more than 20 of the plastic nubs had fallen off of the toy and were ingested.

I had to say goodbye to a fur baby after placing an order for additional prescription meds for him. I emailed Chewy to let them know I needed to cancel the open order and wanted to return the order I just received. Amber wrote me a very sweet email being very sympathetic and refunding not only the meds I just ordered but some of the food that I had previously ordered. When I returned from picking up my sweet baby’s remains from the vet, someone rang my doorbell. Amber sent flowers. I was blown away by the letter and now flowers. That just shows how much the staff at Chewy care about the animals and families that they serve.

Chewy is a real class act. We were not frequent customers, but we sure will be from this point forward. Recently, I make my first purchase and ordered from Chewy several hundred dollars of medications and supplements for our elderly and sick dog. Before we received the shipments days later, my wife made the agonizing decision to save our beloved dog from further suffering. Several days after the packages arrived, my wife called Chewy to ask about any return policy under the circumstances. Remarkably, Chewy's customer service representative advised my wife that there was no need to return the products. She told my wife that our account would be credited the full amount of the purchase, and we should donate the products to a shelter or other place that would give us peace. That was just awesome, and it reflects the generous and compassionate heart of this Corporate Citizen.

I literally just made an account here so I could review this company. They have went above and beyond every step over the last year. When shipping was a mess back in March 2020 they communicated amazingly and always made sure we got our products. We've had a couple packages say they were delivered but not and literally within 20 minutes they responded to my email and said they would send out a new package. They sent my entire order again even though it was just 1 out of 2 boxes I reported missing. I had a box of cat treats arrived broke from transport and I messaged them if they could add a little more padding next order. Not only did they but they sent me 2 more boxes of cat treats even though I was not even requesting a new one. Their customer service goes above so much that I'm taking time out of my busy life working full time and having a toddler to write this. This company rocks.

We use Chewy for all of our pet needs and usually have no problems. One of our products needs a vet approval, so when it expired I received a message telling me approval was needed. We reached out to our vet and she said she would approve, so I made the order. Our order was then "in process" for a few days before I received an email again stating that approval was needed. I created a new order and again waited. In the meantime, I contacted the vet who confirmed that she had approved it through her online portal. Again, I received an email from Chewy a few days later stating approval needed. I called Chewy directly and the customer rep told me that it was good to go. Later that day I received an email stating that approval was needed!! Made a 3rd order. Confirmed that the vet approved it. Received an email from Chewy stating order was approved. Then received a 2nd order from Chewy stating that approval was needed??!!

I was ordering American made chicken jerky chews for my dogs to the tune of 4 bags per month. I decided not to autoship because I didn't trust the company yet. Good thing I did, as I watched the price raise $2/bag on each order. Within a month and a half the costs increased 25%, from a start of $30 a bag, close to $40 a bag. It's likely that wouldn't have stopped either. I would never order from this company again until they ditch their price gouging habits. I go local now to avoid the internet wherever possible. I contacted the jerky company to let them know and asked if I could order direct. They suggested Amazon. I replied "no thanks", and have ditched the treats altogether.

I have been using Chewy for years for my 3 dogs and 2 granddogs. Saturday we had to put out sweet 15 y/o Dachshund Cinni down. We are all devastated. I had two bags of her special kidney food left and emailed them to see if I could return one when I cancelled the auto shipment. They responded saying they are sorry for my loss and gave me a credit for the dog food and asked me to donate it to a shelter. Then the next day I received a bouquet of flowers with condolences. Thank you so much Chewy customer support. You are the greatest and most empathetic employees!!!

I have used Chewy's autoship feature for years but cancelled today. I guess I was spoiled with 3 day delivery but this last one is supposed to be arriving 6 days after I ordered. Since Chewy says delivery in 1-3 days, that isn't quite holding up their end of the bargain. In fairness, I did order on Saturday, but even taking the weekend into consideration, that still doesn't meet their stated criteria of 3 days. Also, they offer no other shipping carrier than FedEx which is notoriously unreliable in my area. I have found the same product on Amazon for $10 less and with Prime shipping, faster turnaround time.

Chewy doesn't ship to Alaska, I am so tired of hearing this. It's so simple to figure out USPS mail and it's not much more expensive. It's apparent Chewy just doesn't care about anybody outside their core area. It's not that hard. Would never do business with them.

I have been getting my dog’s prescription food from Chewy.com for a long time via their subscription service. The service has always been impeccable. I had just received 3 cases of food when my dog unexpectedly passed away. I contacted Chewy to cancel my subscription and mentioned that my dog had died. The customer service representative was so kind and compassionate, which was lovely. She then told me that I would be refunded for the 3 unopened cases of dog food and to just donate the food to a shelter. Wow. I was blown away by this kind of compassionate customer service, which is rarely seen these days. Well, today I received a delivery of a beautiful bouquet of flowers along with a condolence card from Chewy. Whaaat? I can’t say enough about this wonderful company. They’re doing it right. I will always be a loyal customer.

I have been ordering through Chewy.com for over 4 years and they are wonderful and even though COVID they have most items in stock and you receive your shipment with 1-2 days. I have told my friend that have been having a hard time locating cat food/treats at the local stores because of COVID and everyone has been very happy.

I have been a customer of Chewy for years, off and on. My cat passed away very suddenly and I had just received an autoship. I contacted them to see about returning the unopened boxes (more than $100 of product). The representative that I spoke with was extremely kind and sympathetic and said they would refund me for the order and I should just donate the food to a local shelter, which I will absolutely do. Then to top it off, I just received a lovely floral arrangement from them. I will need some time to grieve the loss of my fur baby, but when I adopt another pet, I will most definitely be returning to Chewy for my pet care needs.

I have been placing orders through Chewy.com for years and only recently have I had an issue that they stepped in to remedy far earlier than I would have expected. My standard auto ship order showed that it was delivered via FedEx, but it wasn't at my house nor my neighbor's. I filed a claim with FedEx and then emailed Chewy.com right away to let them know that the order didn't make it as expected. They sent a very nice response to my email within an hour saying that they replaced my order at $0 and to let them know when/if the initial package arrives. I responded to their email thanking them for the amazing customer service and they responded AGAIN with a wonderful message. I have always been very pleased with Chewy.com's products and service, but this customer service was absolutely amazing!!!

When I started using Chewy they were good. Stuck to their word 2-3 day shipping and never really any problems. Now I have gotten damaged products. Open boxes. Longer deliveries too. They sent almost a week ago. Kitty treats they sent to me have taken almost two weeks to get here and still have not been delivered and now I have cancelled my last order over taking entirely too long to get my fur babies their food. Even more ridiculous almost a week to get my money back. Absolutely unacceptable. This place has really gone down hill with their company. Would not suggest anyone waste time or money with this company.

My Dog was diagnosed with a severe heart condition. I was using Chewy services prior to this. Upon diagnosis, Chewy.com claimed they could contact my vet, get the prescriptions and prescriptive pre cardio food prescription in a timely manner. Long and short of it, they never contacted my dogs vet for a few prescriptions which are crucial and detrimental to her life. My vet confirmed they never had a such requests. To top it, I cannot give her her meds without her cardio food.

I recently used Chewy to compound a rather expensive heart failure med for our 11 yr old dog. When I received the medicine it had lost about 5ml. Of liquid during shipment. When I contacted Chewy, they very quickly addressed the problem. They were very concerned and more than compensated for the mistake. I can’t thank them enough for this and would recommend them to anyone needing expert care/service for their pet!!

Great customer service. I've been a CHEWY customer for years. I only had 1 issue with crushed cans which was immediately resolved and payment refunded. The customer service reps are extremely helpful and all seem very eager to help. Today I called to see if I could return some prescription cat food for my kitty that I had to euthanize this year. They refunded the $ and told me I could donate the food to my local shelter! Happy Holidays!

I have always been very satisfied with Chewy until now. I ordered dog food for my puppy last week and was given a delivery date of 12/28. It did not come yesterday and when I called this morning the customer service rep was very uncaring and rude. Her supervisor was also very rude and unhelpful. I could not get a delivery date from them. They kept saying it should be here today but it really should have been here yesterday. I am going to have to go to the Petco in my area (which I always avoid) and put myself at risk for COVID. This is neither respectful or kind.

They sent and charged my Paypal for stuff I did not order. Now they will not credit or allow me to return for credit. They tell me they cannot take a return for something that is not on my account. These people are clueless and not worthy of processing people's personal information.

I've been using Chewy exclusively for over 3 years and EVERY time I speak with a rep, it's like talking to a friend. Their reps make the company shine, with awesome customer service and a total willingness to help in any way possible. Delivery is also top notch. We get heavy stuff like 40lb pails of litter, cases of canned food delivered right to the front door-instead of dealing with in-store or curbside pick up issues elsewhere. (Plus, It's bliss not having to haul it all from the garage up 2 flights of stairs). Really, start using Chewy and you'll see for yourself how great of a time saver it is to get EXACTLY what you want, for a great price, in a fast way and right to your door.

I ordered from Chewy when looking for a high protein dog food recommended called Victors. I absolutely love the food. It has done my Bully well. She's healthy. Has good definition in her build and a beautiful coat. I began order other things from Chewy as well. The services is awesome. They do have an autoship option however I don't like using those type of services. Yesterday I found I mistakenly failed to order her food and she was down to approximately 2 more feedings. While at work I went on and ordered after 4 pm. I did not ask for a rush or anything however the following day FedEx delivered her food at 1030 am. I love their shipping. It has always been quick and easy. If you want a great company to deal with Chewy.com is awesome. They even make getting My Bullies Bravecto easy. Definitely a 5 star company.

Horrible experience again with Chewy. Placed an order, was 2 weeks late and never arrived. Was sent to the wrong part of the country and then to cover for themselves, Chewy removed my ability to even track the package. Wouldn't communicate they lost the package until I reached out twice. At which point they offered a refund. Waste of time to buy from them. Buy local or even at companies like Petco or better yet just buy from Amazon. Chewy is a bad brand.

I have never written a review for a company before, but also not sure I have ever been quite as impressed with a company's customer service, compassion and kindness as Chewy.com. Their customer service and quick reply to any issue is commendable, but it was the sensitivity and kindness they showed me when I told them that our beloved dog had passed away so I needed to cancel her medications,- not only did I receive what seemed like genuine heartfelt messages of sympathy, they sent flowers to our home?? What corporate company does that for any customer? We have another dog, but I don't know if they know that - so as far as they are concerned I may have been a customer they would never have heard from again, but I can not speak highly enough of them... A wonderful company.

I have never been treated so horrible in my life as I have over dog and cat food by this company. They first charged me almost $600 for my order (charged twice) turned around and after I complained about it even though they had gotten the money for my goods already stopped the shipment in the middle of delivery and never refunded me my money. Management did get involved and they are currently supposedly taking care of all of the issues but never again will I purchase from this company. Beware as I do not believe I am the only person they have done this to. Corporate will be investigating this at my request.

I have had pets a long time and started using Chewy from a postcard mailed to me when I moved to Florida in 2003. Customer is King! If you need assistance with site or help deciding on a product, call Customer Service. If there is an issue with an item received, call. A real person quickly answers the phone and you immediately know their name. Yesterday I had to call about receiving a wrong size of a doggie bed. I was able to get the right product being shipped to me already out the door today! I was told I could donate the wrong size bed. Since I had adopted Lucky only days ago, I already have it ready to give to the small rescue from which he came.

I ordered some medicine for my little Millie from Chewy to alleviate her allergies. When she died, I let them know to stop the order. I was so incredibly sad. She died in July and I still cry thinking about her. The people from Chewy sent me flowers and a sympathy note. I can't tell you how meaningful that was to me at that time. None of my friends send flowers. Pet people understand what your pet means to you. They are family, not just your dog.

I ordered meds for my 14 year old dog J.J. Two days after we had to have him put down. I called and they graciously cancelled my order. Today I received a beautiful bouquet of flowers for our condolences. They went over and beyond. We are heartbroken and the gesture was the kindest customer experience ever. 5 Star, Hands down.

As I always order by phone because I am not tech savvy I placed my order with Mariza. Was telling him how I lost my cat of 17 years. He was very sympathetic. After helping me set up an account he wished me a Happy Thanksgiving and we hung up. The next morning on my front door was the most beautiful flowers and a note saying sorry for my loss. What an act of KINDNESS and let Chewy know that this person went above and beyond the call of duty. I will put a SHOUT OUT on FB to him and chewy for taking the time to care about their customers. Again THANK YOU from the bottom of my heart. MD ** Carmel In

My cat died last week. In the midst of my grief, one of my tasks was to cancel my shipments for my cat. I had also recently received a shipment that I couldn't use. When I called, they refunded the whole shipment without asking me to return the product. Then, today, I received a bouquet of flowers from them. They have definitely earned my loyalty and recommendation.

I ordered 9 items to assist in setting up another aquarium. They threw all the items in a large box WITH NO INTERNAL PROTECTION like paper/foam peanuts/bubble wrap-NO SHIPPING PROTECTION from the ITEMS be bounced around during shipment. Maybe they think I didn't deserve good packaging as I used a coupon they sent me unsolicited. Now I wonder if the electronic parts of my order will function correctly or be short lived, not to mention that a 5 lb. jar of Charcoal was in there to bounce around and beat up everything else. In my 50 Years of Aquatics, This was by far the WORST packaging Or should I call it no packaging protection! UGH.

As a two year customer always pleased with the results - no longer. Orders that took 3 to 4 days now take at least 14. I ordered dog food 11/5/20 - it hasn’t arrived and delivery is scheduled 11/19/20??? I will support my local pet store from here on. Chewy uses Fedex who then subcontracts with a much slower provider - On Trac... Anything they deliver I cancel - totally unreliable.

I had ordered several Chinchilla products, 10 days later my 18 year old Chinchilla Jackie passed away. I thought no problem, I have Avalanche, he will enjoy the product. Well 2 days ago he passed away also at the age of 16, I called Chewy to see if I could return the product. They told me no need to return the product, they gave me my money back, they told me to give it to a rescue. I am sending the product to a Chinchilla rescue in Wilmington, il. Today! to my surprise I received a beautiful arrangement of an assortment of roses with a sympathy card. Thank you Chewy for caring.

Our family’s dog started having issues with not wanting to eat. Our vet prescribed a critical care wet dog food to help us syringe food her to help keep her comfortable. There was a delay in receiving the food which was on my vet office’s end and not Chewys. Our dog had passed away and the representative I talked to was so kind and sympathetic that they gave us a full refund, canceled the autoship for us, and had us donate the carton of food to any shelter of our choice in our dog Chelsea’s honor. Then a few days later we received a beautiful bouquet of flowers with a nice message of their condolences on our loss. My family and I never thought a company would so compassionate and go out of their way to help us in our time of grief. I highly recommend and encourage everyone to shop through Chewy. They really do care about their customers.

I have been ordering from Chewy.com for many years. The entire company, from ordering, to shipping, to customer service has never disappointed. I have switched my dogs' foods many times and have never had any issues with quality. Their shipping is the quickest I've ever seen as well (sometimes even faster than Amazon). If there has been any issue, such as ripped bags of food or damaged product, they are quick to reship out a new item at no cost. If I have ordered a product and needed to return, their response has almost always been to donate it and they will issue a refund. Their customer service representatives are always friendly and helpful as well.

I wanted to express my experience because I order from Chewy and this was my first time having a problem. I emailed them and explained that two outfits were not the size I expected. Immediately I got an email that said I would receive a refund and asked me if I wanted the correct size using the card on file and said they would not charge me shipping. They also said to give the wrong size to a shelter or someone in need because they did not need me to return the items. (I expressed that I wanted another size I thought would work for my dog in my original email) I looked at my account and the refund was already there. I really appreciate the customer service and I will definitely continue to order from Chewy.com. Thank you.

Watch your auto ship carefully! 3 Chewy reps tell me the packages can be delivered on different days & it was suggested that I have a backup bag of cat food just in case. Sure didn’t mind hitting my bank account monthly for up to $200 a month though. Kitten dry, adult cat dry, 2 tubs of cat litter, huge bag of dog food & Feliway diffusers in last order. Yet I find the cat litter on my doorstep & informed other box will be here tomorrow. My animals’ health & wellbeing are a priority for me but not for chewy. Buying in bulk for the month failed dismally after only a few months. I can not think of a single reason to continue to have Bon Bon’s auto ship in the future when there are other companies such as Petco. After all, everyone offers a discount of some sort when buying on a repeated basis. Don’t learn the hard way like I did, tonight.

I dont really leave reviews but after realizing what an amazing company Chewy.com is I had to. I've always gotten my products from chewy up until my dog passed away. They helped me with everything and even sent me flowers when she passed. I thought it was super thoughtful of a top corporation to do that when they didn't have to. They refunded all the recent purchases I made without a hassle. It was truly thoughtful and the customer service is amazing with anything you need or if you want to vent. This will always be my place to shop when I'm ready to get another pet. Chewy has made every purchase a great experience and made my life easier when my baby was alive to get autoship and all the necessities I needed for her.

Watch your bills. California does not charge tax for pet medications. I noticed tax in the amount of $9.90 was being charged on my last order of medication for my dog. I wrote customer service and was told I am correct but they do not have the authority to refund the tax and that it would have to go to a supervisor for approval. A week went by, no response and no refund. I called customer service and was told I was being refunded the tax. No apology and as of now, no refund. I started looking at other invoices and have discovered more tax charges. I can't even imagine how much money they are making off of people not noticing or knowing about California Tax. Isn't this how class action lawsuits come about?

This past year when the pandemic hit, it became hard to buy cat food in the stores and online. They frequently were out of the kind I needed to get or they had restrictions on the amount I could buy. At the same time, my 6-year-old cat was diagnosed with cancer. I needed to keep his weight up with his favorite kind of foods.

Have been ordering from Chewy's for a couple of years. Lately it been a nightmare to deal with them. Something is wrong with the ordering system. They lose orders placed online. It's a constant problem that has lead me to believe somethings is wrong with this company. When I talk to customer service everyone tells you a different story for the failure to process the order. It has happened to me and friends. I will no longer order from them. Found Amazon is cheaper on pet supplies and quicker.

My roommate's puggle passed away recently after we had just bought it food from Chewy. When I called to ask about a refund they were like, "Absolutely. Just go ahead and donate the food and your card will be refunded." No run around, no attitude just acceptance and support. Plus they answer the phone when you call them and you don't have to deal with any automated garbage or being put on hold forever. The last thing still brings tears to my eyes. Someone yesterday knocked on the door and it was flowers. Who sent flowers? Well Kiara (I pray I am spelling that correctly) from Chewy.com saying again how sorry she was for our loss. Thank you Chewy.com for everything. There are no words to truly express how thankful I am to know there are some businesses who still get it.

I love Chewy.com. All my orders are delivered well and timely. They are wonderful with filling prescriptions for my old dog and are MUCH less expensive than my vet. I ordered an item and asked to exchange it for the next size up and they sent me the new size and asked me to donate the original item to a local rescue in my area. Very impressed with this company.

My twelve year old cat Beau suddenly went blind last week and suffered neurological complications then sadly passed away Tuesday this week. I had made a large order for supplies with Chewy to help in caring for him a blind cat. After Beau's passing I decided the next day to return items not used. I call Chewy customer service and spoke to Siearrah. To my surprise she not only was so sympathetic and kind to authorize my return she told me not worry about it and just donate the items. I am planning to donate next week all the items to the same shelter I adopted Beau from. :)

I ordered solid gold puppy can food and I ordered a good amount, 90 cans and when I got the order, the box was molding, one can was open and molding and smelled absolutely gross. The molding started to get into the other 6 packs. I will never order from here again.

I recently purchased bladder support pills for my dog, Breeze. Three days after I placed the order, she unexpectedly passed away. I contacted Chewy’s support team to try and refund the pills, and they gladly refunded me and said I could either donate them to a rescue or humane society, or use them for other pets. Not only was I pleased with that, but they also sent me flowers and a letter expressing their condolences. Companies that take care of their customers will KEEP their customers. 10/10, thank you chewy!

I ordered a large hamster wheel and received a small. After contacting the company, they told me I would receive the correct size. Wring size came again. They told me they didn't actually have the size I wanted and told me they would refund me. They told me I would receive over $12 for my refund, but I received less than $8 due to a coupon used. The representative told me the amount I would receive though and after calling to make this right, was told they would not give me the amount promised and wanted me to spend more money to try and get the correct wheel. I was so disgusted by their lack of trying to make things right and will never buy from them again.

Today I placed my last order with Chewy due service issues encountered in the last six months. When I said that I spend $4k a year but was finished due to issues,, the person on the phone at Chewy said "Awesome"... Which tells me they failed to listen or just don't care. I spend over $4K a year at Chewy and resent the lack of consideration for the customer, Between the double orders and blanket cancellation of orders and the response from Chewy when I called to complain? One star - they are the best unless there is a question, then Chewy is the worst. UPDATE- when I canceled the order, "Awesome"... but now I see it was not canceled, but billed and shipped. For six years, the best customer service...

After paying for a prescription with funds from my PayPal account, Chewy never notified me that they couldn't fill it. I cancelled the undelivered portion of the order and asked for a refund. It has been just under 4 weeks of the runaround from their "customer service" department. Constant changing of what is needed and ignoring the clear message from paypal to refund the funds for the undelivered portion of the order.

I had problems many times with this website, they only proved once more to give me problems again. I told them about issues in the past with them and they didn't care. I'm sick of the robotic answers.

I have been ordering from Chewy.com for our dog Lily and have always been happy with the process. I placed an order for Lily on Sunday, Sept 27th, and on Tuesday, Sept 29th our beloved Lily died from the heart complications. We were absolutely heartbroken. Our order arrived on the day she passed away. Chewy.com refunded me the cost and instead of returning it, they suggested I could donate it to a shelter. Wonderful idea. We miss our Lily more than we can even begin to put into words. (Thank You Cristina V for your heartworm message and flowers.)

Chewy could be a great deal if they could get their orders correct when shipping. I have ordered from them at least ten times and four out of the ten orders I received are missing items. When you call to inform Chewy the order was missing items, they do replace the items, but who wants to keep calling after you receive the order to inform them of the error? The last time I called, I received one of the two items I ordered was made to feel like I was lying. My expectation is that I receive the items I paid for. This company is very lax, with no oversight which makes it very frustrating for the customer. I can no longer order from Chewy the hassle is not worth it.

I want to be fair about this company. I have been ordering products, like food, toys, harnesses, etc. for both my dogs and my daughter's cat for a long time and have always had great service. However, for the first time, I tried ordering pharmaceuticals. My dog is diabetic and we just moved from one state to another. My old vet carried insulin and I was able to purchase whenever I needed with just a day's notice. I discovered in my new state, vets don't carry medication for sale.

I placed an order on 09/24/2020 based on 1-3 shipping that they advertise. According to their own website the order did not ship until 09/25/2020 and they say I should receive by 10/02/2020, however FedEx website says 10/01/2020. I tried to send an email voicing my displeasure as now I have to go to the local pet store and pay more money to get food to hold me over until then and got a generic automated response. Tried to go online and chat with a customer service rep about it and she disconnected the chat in the middle of me typing a sentence.

4 days after purchasing a gift, the company contacted me in order to verify my purchase. The gift was to be sent in 1 to 3 days. As this was a gift for my nephew's new puppy, I needed the items to get his home before the dog arrived. Now I have to wait another 1 to 3 days for him to receive his gift. I can understand they noted the billing and shipping address were different, however the last names were the same. Plus they waited 4 days to contact me. The verification should have occurred sooner. They've ruined my nephew's surprise.

We were victims of one of the August 2020 fires on the West coast - losing everything we owned in a matter of minutes. We were suddenly out of a home, ending up in a hotel with our 3 dogs in a neighboring city. The dogs' flea and heartworm meds that we'd purchased months prior from Chewy.com were also lost in the fire. I had emailed Chewy.com telling them about the fire and the loss. They immediately said they would replace the meds free of charge - which by itself was a huge gesture of kindness! As promised, new meds for the dogs soon arrived at our hotel (and thank you Luke, Britnie and Carlos for your heartfelt messages!).

I used to be a big fan of Chewy but their service and customer service has plummeted over the past year or two. Recently they have sent many overpacked boxes, causing damage to the products, and then demand that I spend my own valuable time and resources RETURNING the ruined products to them before they will refund or replace! As if I work for them when I have PAID for these goods and have not received, they put conditions on KEEPING UP THEIR END OF THE BARGAIN by replacing the unusable product. Eventually they did replace the product but only after about six conversations up the supervisor chain. A ridiculous waste of time. And not even a $5 coupon for all the hours wasted on their mistake....

I received this product as a free trial from #pinchme. I feel my cat loved it and I personally like the pouches. They are more convenient than cans. My cat gets excited about wet food and likes this way more than dry food I have feed her.

I ordered items for my Boston Terrier “Gretchen” who is getting a little age on her, and she has forgetful accidents. I ordered the wrong size. I ask the company could I exchange them and they told me to donate them to some shelter or pet in need. I would receive a full credit and free shipping if I want to order a larger size. This is management that you don’t find everyday. They are rated 10 stars from me and Gretchen!!! ⭐️⭐️⭐️ Stars from me. ⭐️

I sent in my dog's life-sustaining med script to Chewy.com 7 days ago, drove to the post office mailbox to make sure it went out that day. Double checked that I used correct address, wrote order # on script, and recorded it ALL in my book. Got email they didn't receive it. Called, they couldn't find it, said maybe their pharmacy didn't get it?!? They haven't figured out how to communicate with their pharmacy yet? Haven't been in pharmacy business long, and obviously they haven't gotten it right. I switched from 800 pet meds. That was a precious script I drove to Vet cardio to pick up. Just read they are owned by Petsmart. I should have stayed with 800 Pet Meds, they have no business being in important medication business. Now I have to beg a closer vet to let me buy it there today while my dog is coughing without his med. DO NOT USE CHEWY.COM FOR IMPORTANT MEDS! Save your pet.

I purchased a collar for my pup and didn't realize it was to be used with an invisible fence. So I contacted Chewy.com to ask if I could return it. They replied to me stating they refunded my card and rather than returning the collar they asked that I donate it to my local shelter. I thought that extremely kind of them! I already loved Chewy but now I think they are one of the best companies around!!!

I order a cat tree from Chewy.com and it came in the very next morning! Unfortunately, it wasn’t quite what I thought it would be, and needed to return it. I email chewy.com and they got with me the next day (on the weekend). They gave me a full refund and were quick to help me. I appreciate the respect and kindness! And I must brag on the one who helped me: Don T. Thank you!

If I could give 10 stars, I would. My cat was diagnosed with diabetes about a month ago and needed diabetic management food which is when I turned to Chewy.com...They were the cheapest! I ran into a snag when getting the approval for the prescription diet due to my maiden name being listed with Chewy.com and my married name with the vet hospital BUT Chewy emailed me with status updates and after a few days I called them and a real person answered the phone! Within 1 phone call the situation was solved and approval was received from my vet while I held for a few minutes. They even gave me a discount due to the delay.

I ordered a pain med for my dog twice. Both times the order took close to two weeks to receive. Customer service was no help in getting the order any quicker despite the fact that the second time it was on a auto ship order and should have been better prepared to send on time. I will now only use my vet to get the med so my dog doesn’t suffer without the med.

I placed an order for a 6 month supply of HeartWorm prevention for 4 of my dogs. While filling out the order I was asked for my vet info and you are given the option to send the prescription in or have Chewy contact your vet for approval. The site says it is faster if you allow them to contact your vet. I did this and waited, and waited, and waited. I never got an email or a phone call to let me know of any issues that they were having but this order was not being filled. The order just showed "Preparing to ship" in the status.

I have been using Chewy for many years now and for the past year started ordering ** for my dog. I would receive the order on time every 2 weeks with no issues. Since Covid hit it has been a very bad experience. While I understand circumstances have changed, my dog getting his life sustaining medicine should not be compromised. Every time the autoship was placed it would just state preparing to ship and nothing after that. I would place the call a week later and am told the Pharmacist is waiting on the doctor for the RX. However when I call my doctor's office, they have not contacted them. After getting verbal approvals, but order is still not being worked. I was told by the Customer Service Rep that a Pharmacist would call me back and again a week later...nothing. I cannot believe that I get no phone call or responses to my dog's needs. Never again will I use them.

Five stars is not enough for Chewy's customer service! Spoke to William today about a mistake I made and he was friendly and efficient and helped me with a solution. Have been using Chewy for years and will never change! Thank you!!!

I just lost my 15 year old rescue dog "Rosie" and was absolutely heartbroken. She had stopped eating her dog food for the last couple of months. I have been ordering her food from Chewy.com for years. I asked if I could return the case of dog food. Not only did they give me a full refund, but they also told me to donate it to a local shelter. And then, I got a beautiful flower bouquet delivered a few days later. I have never experienced this type of customer service from any company EVER. How wonderful to know that businesses like Chewy.com exist, showing true kindness and compassion. I have two rescue cats left and I will forever be a loyal customer to Chewy.com. Thank you for all of your help and support during this difficult time.

We ordered special food for our old corgi who died before it was delivered-RIP- and we had no need for the food so Chewy credited our account and said donate the food... and sent flowers with a lovely card.

They took 100% care of our pets needs for years. They became personally involved in our Pet's care. When our pets passed away, they sent flowers and support. What a company and what great employees, delivery straight to the door on time.

This company saves you the trouble and allows you to spend more time with the Pets in your home. Comes in less than 3 days! Saves MONEY and the hassle of carrying big bags or containers. Thank You. Glad that you are here for me!

I attempted to have 2 prescriptions filled by Chewy and ordered some pizzle. Well after processing the first script for 9 days we finally called (after also receiving out box of pizzle filled with ants but I'll get back to that). First we were told that they could not get through to our vet, then they said that our vet had requested chewy not contact them any longer for prescription verification. Well which is is?! You can't get through to them or they told you not to contact them? Furthermore as you have had these prescriptions for 9 days now, when were you planning on informing me there was a problem and that I would need to mail in the original scripts?! Now the ant problem, I ordered some loose pizzle. These were just thrown in a shipping box. Ants had invaded the box and 100s of ants were inside unknown to us, which proceeded to get all over my kitchen because that is where we opened it. I'm still killing random ants the following morning.

They offer free shipping on orders but they don't show up. My package was out for delivery on the 22nd of this month. It was delayed to the 25th.... Today is the 28 and it has never been out for for delivery again! DO NOT buy from here if you need you pet's medications on a schedule as they use the worse delivery option available (now over a week past promised delivery date).

Here I sit waiting a week later for my dog’s prescription. The vet was completely aggravated that I requested Chewy instead of buying the meds from him ($100 at vet, $25 at Chewy - same meds). So, he refused to fax the prescription to Chewy (he provided a written Rx). Instead, I was required to mail the written prescription by USPS to Chewy. I have inquired numerous times this week from Chewy customer service. I am 99% certain that Rx was in their hands by Monday. However, a week later... I still do not have the important meds for my dog. Customer service has not been helpful in this regard. With pet foods and other items, the customer service has always been great. Not this time!

Chewy.com has put a hold on my bank account. Like many Americans living pay check to pay check - this puts undue burden on. My pharmacy order was cancelled last Friday, A hold was put on my account for this cancelled order two days later on Sunday, I chatted with two representatives that shared the hold would come off within 24-48 hours, that would be Tuesday. It is now Thursday and the hold is still on my bank account. The rep I chatted with today stated I would have to contact my bank, then get on a three way call with Chewy to resolve this??

Ordered online and had everything at my door the very next day! Super easy and extremely fast shipping. All quality, would recommend this to everyone I know! Love love love. Prices are amazing. I paid less than half of price at local stores.

I ordered formula probiotics and bottles for my foster kitten. They have always been great so I wasn't worried. I still had a whole can. The next evening I check my order and it's not shipped! I check my email. Nothing beyond thanks for the order. It's not my bad they took the money. I called customer service. They held my order until I verify my security information. Ok cool. Would have been nice to be informed of this when I ordered. But no. So my kitten is on puppy formula cause that's all I could find until tomorrow when I can take the hour drive to a bigger town. Never again will I trust this company with my pet's safety. They did cancel my order finally.

I’ve complained and sent pics several times but nothing has been addressed regarding the shipping department, other than shipping, Chewy is a wonderful company with great customer service. I’m not quite sure if it will be and I’d prefer not to go through Amazon because Chewy has all the items my animals love in the same place with records of my orders.

Thanks to the customer rep., @Chewy.com, my 19+ year old cat may have an extended quality of life! He was on thyroid meds for years and we were unable to have the prescription refilled again unless he made a vet appearance. Due to his age and issues, decided not to do so and let him go naturally. I heard that there might be a natural thyroid option for him to take in liquid form. The product was suggested and our Sammy is doing so much better in his later years. Thank you so much!

I order 2 large boxes of cat litter and a large bag of cat food. 1 box of cat litter will come wrapped individual in a slippery box. And the other box of litter will be with the large bag of food. Too heavy to lift. You have to tear the box open just 2 get it off my porch. They are too cheap to box each item individually.

Not only do they have wonderful customer service, but their shipping turn around is incredible! I realized that I was running low on dog food, and I got side tracked, ordered online and had it the next day! They are phenomenal! I love this company!

I started shopping at Chewy.com several months ago, when Covid took over. I have had to contact their support team several times, mostly because I messed up my orders, but every single time they have 100% helped me out, no questions asked! A few weeks ago FedEx left my box outside and it rained all day long. By the time I got home, the water broke into the box and actually soaked into my bag of dog food, which ended up making my dog food mold. I filed a claim with FedEx, it's been 3 weeks and they still have not responded. I emailed Chewy about it, sent in pictures and within 24hrs, they replied to my email and immediately sent me another bag for free. I'm going to continue shopping with Chewy, I can't say anything bad about my experience the last 5 months.

I ordered 3 prescription products from Chewy for my dog that has CHF and an enlarged heart. I ordered Heart Care Dry Food, Liver Care Canned Food, and treats ALL prescription. I've never ordered prescription dog food before. I spoke to my vet and they said they would be contacted and give them approval. So I made my purchases. Filled out my vets information and waited. After a couple days I called my vet and they had heard nothing. I called Chewy and they said they had faxed twice. They assured me they had my vets fax number and said they would try again. Few days later still nothing.

Started the process to order Heartworm preventative July 19. Pharmacy called vet after closing at 5 PM, phones forwarded to the Emergency Clinic, who said I was not a regular client. Talked with the vet and two techs at the vet clinic, said no problem. Will certify for sale. Advised Chewy to call the clinic when it is open. Chewy was declined because only one of the two dogs was blood tested for worms. Two Chewy techs said they had fixed the problem, and didn't.

This is literally the worse customer service I can imagine. I got a prescription which they insisted me MAILED to them BY MY VET and I sent it in, it was for a year of **. They lost it, will not refill the prescription OR call my vet, they are the worst. I will never order from them again.

We used to LOVE Chewy! We could find anything for a fraction of the costs! For nearly six month, Chewy has been out of all four types of dog food we bought. We would think it may be a distribution problem but WalMart and many others are carrying the products just fine and now their prices are the same as Chewy! Unfortunately, specialty animal supplies (guinea pig supplies, etc.) are about all we can use Chewy for. What used to be $300-$400 every other month is about $50/mo now. Disappointing.

I ordered medicine July 31st which was supposed to be arriving every 6 weeks with auto-ship. When tracking it was sitting in the pharmacy warehouse for 6 days with USPS saying they were waiting for a shipping label. They were already four weeks late with auto shipping when I called. The customer service rep on July 31 at was very rude when I called to inquire why it wasn’t auto shipped last month. Since their reps have been working out if their homes due to COVID it seems there is no monitoring their calls so they can be as rude as they want. I called again yesterday asking where are my dogs Eyedrops and this rep kept interrupting me passing the buck.

I purchased the 61” Frisco cat tree, I expected the quality to be better for the price. We had to puncture our own holes through the fabric of the condos for the screws to go through. Once we were more than halfway done building the tree, we realized that the square condo doesn’t align properly on the board. There were 2 vertical holes on the condo and 2 horizontal holes on the board. Unfortunately my condo can’t be aligned correctly like the picture..

Check your bill - I have been using Chewy for years and since my credit card renewed I had to update my information for my next shipment. To my surprise when I checked the price, it was higher that stated on the website. I checked previous orders and and not that the price varies but I noticed that they overcharge a little and it makes me mad that they take advantage of this and probably make $$ from this with all the people they rip off. Wish there was a better way to get this message out for people to beware of the advantage they are taking. Just a few bucks a month from their subscribers is a lot. THEY ARE BANDITS.

I placed an order for Heartgard online. The company then said they were unable to get through to my veterinarian on the phone. Later, they change the story to say that the veterinarians office said they could not authorize a prescription as the vet did not see my dog. I contacted my vet to confirm that my dog had a complete exam on May 7. The vet requested that I sign a release since the vet was unable to do a heartworm blood test as the exam was conducted outside during COVID-19. I made another trip to the vet office and handled the paperwork as they requested.

Not only is the shipping insanely fast and the prices are great, but the customer service at Chewy is always exemplary as well. They always help me with whatever issue I may be experiencing, and they come up with solutions that consistently exceed my expectations. I highly recommend working with Chewy!

I've been shopping at Chewy since they were born and they USED TO BE fair in their pricing and courteous/responsive in their customer service. Since they were bought out by PetSmart, they've become intolerably greedy with their price markups and refusal to lower them. Their claim that their prices "reflect market fluctuations" is totally BS.... THEY set their prices and they're REAMING the consumers with their markups. I KNOW the cost of manufacturing/importing AAFCO-rated pet food and I also know the distribution/wholesale costs for this market. CHEWY IS GREEDY!!! That the only conclusion any market analysis will show. They're in it for the PROFITS, not the PETS.

The day my husband and I had to put our beloved 18-year-old cat, Magellan, to sleep, we returned home, tear-stained and sniffling, to discover a huge box of his prescription food from Chewy sitting on our front porch. About $250 worth. The following day, I pulled myself together to call Chewy.com and find out if I could return the food. Not only was customer service representative empathetic, caring and helpful, she issued me a full return on the entire shipment, plus an additional return for a bag of food that we hadn't opened yet. When I asked how I should return everything to them, the customer service agent said that I could keep it all.

7/14/2020 I placed an order with Chewy, veterinary diet that required authorization which I submitted and Chewy contacted my vet's office. It never shipped. Chewy said they never got authorization. Not true. Finally on the 20th they said I would have my order in about 2 days. On the 21st it still hasn’t shipped so I call CS again. They tell me there’s a problem with the payment. No, they already charged my payment method on the 14th and than tried charging it 13 more times on the 21st which inevitably was declined after so many tries which resulted in my order being cancelled. That day I spoke at least 9 Chewy agents with no resolution. This is food my dog needs to help manage her diabetes so I will no longer order anything ever again from them. I emailed corporate and am still waiting to hear back. Seriously doubtful that will happen. No more, I’m done.

I wrote a review on Dental Cat treats. Prices were $4.93 for a 13.5 tub. They stop selling the Tub, so 1.8 oz was $1.72 for 1.8 oz now the same size bag is $3.91. I put the review on Chewy, but they did not publish it. My cat better start liking other cat treats, because he will never get them at that price again.. Had an account with Chewy, but as of right now it is closed. Review is below.

I've ordered things on Chewy before and never had much to say about it, they delivered my things when they said they would and all was good. I had purchased too many things for my new lizards terrarium and requested a refund, which I thought would be a hassle because I had to literally google search Chewy Refunds but I put in an inquiry and they replied back the same day asking what I wanted to return and once I told them the products they refunded my money and told me to donate the supplies to an animal who needs it. Best company ever, super simple return process and they aren't just in it for the money.

I have had an auto shipment with Chewy.com for my dog Waco for a little over a year now. We received his auto shipment the week previous to when we had to put our sweet dog down. I called Chewy.com to see if they would take a return and instead they gave us a refund and asked us to donate the food to an animal shelter or organization of our choice in Waco‘s name (Which we did). The girl on the phone was very compassionate and very sweet and I was truly impressed. Not only did I get my refund but the next day I received a beautiful bouquet of flowers with a handwritten sympathy note inside! I took pictures of the bouquet of flowers and put it out on Facebook and several friends made comments of how impressed they were and that they would be ordering from Chewy.com! Customer service like that goes a very very long way! I wish other companies would take note.

Chewy.com has very good products and has excellent customer service. Highly recommend. I’m always talking to my family and friends how much I like chewy.com. I have three dogs so there is always something I need on chewy.com. I love chewy.com.

This company is by far the best I’ve dealt with for online shopping. They are super nice and efficient. Orders, even those with prescriptions, are handled quickly and efficiently. Prices are also great. Love dealing with them.

I have been getting food for my cat from Chewy.com for over a year now, sadly my cat Boinky has passed away with kidney failure...I received his new order a couple of days prior...But this company is one of the best when I first started using it. My cat was really finicky, and he would not eat the food I bought him here. I called them up to see if I could mail it back. And they said "Why don't we give you a refund and you can give the food to a animal shelter or something." That was so nice..So I ordered food he would eat..I'm sorry unless I get another friend I won't be ordering any more. But I still will pass on great customer service and great prices their way...Jeanette

I am writing to commend Chewy.com for a wonderful response to the loss of my dog Laci. I had ordered a prescription for her and when the company contacted my vet for authorization they were informed that Laci had passed away. This afternoon I received flowers and a beautiful sympathy card from Chewy. What an awesome thing to do. I have always loved ordering from Chewy but this time they really went above and beyond. Thank you so much!

Chewy is a great pet food company with great pet food and prices, and they deliver to your door. We love Chewy and have purchased prescription cat food for our cat for years. When Leo died recently I sent an email to Chewy to cancel the automatic order. Trish’s (Service Dept) response was very kind and compassionate, and she definitely went above and beyond ordinary customer service. But that was not all, the following day I received a delivery of beautiful flowers from Chewy, which was a total surprise and this has never happened to me before! Chewy deserves even more than 5 stars! And we definitely will be ordering from them again when we get another pet. I already told all my family and friends and want to spread the word about the wonderful people working at Chewy Service Department.

I have been ordering from Chewy.com for about 2 years. Their service has always been super fast and accurate. Once I received a shipment and the bag of food was busted open, they replaced it the very next day! During the pandemic, service got very slow so I stopped my auto ship and opted to purchase in person to get my food quicker (yes, I wait until the last minute and kitties are hungry!). But I tried again last week (end of July 2020) and service was back at it's super fast pace. I ordered a ton of food Saturday at 9:30 pm and it was delivered by 8:00 am on Sunday the next day! Free shipping too! You cannot beat Chewy, they deliver!

I've been a loyal shopper with Chewy for several years (since before PetSmart bought them). Today I went to order shampoo for our 2 Border Collies. I was STUNNED to see that a 64oz bottle of dog shampoo would be $45.36. I did a quick web query and was equally shocked to find it from the manufacturer and 3 other resellers for $16.00 a bottle less. Of course I pinged their online help and asked if they price matched. "NOPE.. we don't do that they replied... anything else I can help you with??"

I ordered a litter box that arrived with several cracks-I didn't notice until several days after delivery while soaking it in the tub. Within 24hrs a free replacement is on its way! Amazing cust service.

I order from this company often and have to say they are wonderful. I recently had a shipment that never arrived, despite Fedex claim of delivery. I reached out to Chewy customer service and within minutes they worked to resolve the issue and set up a replacement order, free of charge, without my asking for replacement. Incredibly understanding and pleasant representatives. One other time I had an issue with a damaged delivery (again, FedEx fault), and they replaced the item quickly and even sent a little extra treat for our pet. By far the best online buying experience we've ever had. Bravo Chewy!

After years of getting dog food from Chewy, our dog needs a prescription med so we ordered it from chewy. They require written confirmation of the script from the vet and the vet emailed it to chewy with a copy to me. My cc of the email shows it was sent and to the correct address. Because our dog needs the med right away, when I got the emailed copy of the script, I contacted chewy to confirm their receipt. Customer service told me they couldn’t confirm and that someone from pharmacy had to and I’d get a callback.

Stella and Chewy’s freeze dried raw cat food has been the best discovery for my cat who has multiple allergies. It is freeze dried, raw food that contains no grain, fillers or added hormones or antibiotics. It is gluten free. It includes probiotics to aid in digestion as well as taurine which is an essential amino acid. It also contains vitamins. It is very easy to prepare. You just rehydrate with cool or warm water, mix and serve. It is well tolerated and comes in multiple flavors. My cat’s favorite is salmon and chicken. And it comes in an easy open, resealable bag.

I would like to just say Thank You! I give a 10 star rating to this company and employees. My order came on the date and time you said it would. Employee who packed this order you did a great job. Thank you.

My husband and I are both unemployed now. We have a cat and a dog on prescription medications and food. We have autoship and save very little, but we asked for 10% more off and Chewy would NOT honor that. We spend over $250 every other month at Chewy to keep our pets healthy. We've been loyal customers for at least 5 years! They hardly offer any coupons anymore and customer service agents brush you off, even when you're crying. Sad and depressing.

I adopted my pitbull Kaine, a few months ago. I broke my leg in an accident and also totaled my car, so I was stuck at home and that's when I started using Chewy.com. Back then the orders took a bit longer because of the severity of the pandemic but now I get my order in 2 days, even if I order in the middle of the night. Like seriously?? They are the Amazon of the animal world! I can walk and drive now but I use auto ship on my pet foods and save a few more dollars, it's convenient and cheap. Love you guys!

For years I have been getting one of my furry kids (a small cat) her medicine from Chewy. It is not as expensive in Chewy as it was from the vet. But the vet said to use Chewy. I was extremely glad to use them.... until now. Recently I got an email saying that there is a possibility they will go out of stock for medicine. That did not bother me much. I responded saying that it was okay, I understand because of the virus how bad things are. And I told them when they notified me that they were out of stock, I would get it from the vet.

Mold company use commercials and lie. Chewy stand by their word. They are very loyal, very kind and the best customer service I’ve ever seen. My order comes really fast and even when I make a mistake they refund me my money and give me what I need. See what company does that I love them so much and I will be forever a loyal customer. Thank you guys. They truly love what they do and they truly love dogs.

I have been a customer of Chewy.com for many years now. They started off excellent and kept strong for a while. For the past year and especially recently they have declined from 4 stars to zero (0). The reason being is that most of the essential inventory items a pet owner needs to keep their pets healthy, such as food, vitamins, health and wellness products, prescriptions, etc. are always always out of stock. They do not have a clue on inventory management or inventory control. They let food products and vitamin products go down to a zero quantity level before, if at all, they replenish or restock their inventory. Then it takes months before they come back into inventory. This leaves the customer waiting and waiting and waiting and calling for weeks on end for essential items that are necessary to keep their beloved pets healthy.

I have been ordering from Chewy.com for nearly a year for our dog Foster and have always been pleased. This past Saturday on July 4, it was apparent he was not well. He was old and had been diagnosed with Liver cancer as well as suffering from arthritis. We knew this day was close but still were absolutely heartbroken to realize the only loving and compassionate thing was to let him go so we did. He was tired and I truly believe he was gone before the final injection. We miss him more than I can even begin to put into words.

I have used Chewy for nearly two years using their Autoship option for food and medications. Last month my shipment arrived damaged and I informed Chewy and they were very apologetic and timely with responding to my inquiry, and appreciated the information I provided them. This month the same issue occurred and I reached out to them just to simply let them know it happened again. Even though this was not their fault and was more or less entirely the fault of FedEx, Chewy went above and beyond, not only responding quickly but already had my entire order replaced and shipped on it's way to me in less than a couple of hours, and again apologized for the recurring issue. Chewy customer service is setting the bar for other businesses to strive for, and even though I've been experiencing these issues, I will forever be a Chewy customer.

I'm a bit shocked at some of the reviews I see here, but most of them pertain to prescriptions so maybe it's an issue with that specific department. I've had nothing but great experiences with this company, but my experiences were solely with ordering and receiving pet supplies (wet and dry cat food, cat litter, litter supplies). I've been using Chewy since last year, and I was very happy with their shipping services and auto-ship. I usually received my orders on the day promised, every once in a while a day later. Not a huge deal - I plan around that and always make sure I keep a couple extra cans of food on hand for delays.

Chewy always stands behind their products and customers. If something doesn't work right or your dog chews something up, they always refund the purchase with no questions asked. I had to put my Lady girl down as she had gotten very sick and we had just gotten 2 hugs packages of diapers for her. I called the next day and asked what can I do about the diapers. The first thing they said was how sorry they were for my loss and told me to donate them to an animal shelter which I did the same day. Not only did they refund me for the product in full but they sent me the most beautiful dozen roses, and gift card for Hello Fresh and and beautiful sentiment signed by the one who took my call. I do have another dog (who is still looking for Lady girl) so I did tell chewy they did not lose my business. I am so amazed on how this company is so generous and so compassionate to their customers. They are AWESOME!!!!

Chewy.com is totally unreliable and the customer service is sub-par. My bank card was overcharged to the tune of $150 total in one week. The supervisor, Gabby, was totally disrespectful and NOT helpful. I will never do business with Chewy again. I suggest you think twice before you sign up for an auto-ship with them. If you order anything, do NOT use auto-ship. You WILL be sorry.

I normally never have a problem ordering from this site but this time my package came in completely smashed and opened! Highly disappointed. Don’t think I’ll buy from them again if that’s how they treat my orders.

I am not going to repeat all the great reviews about this company's return policy. Not happy they'll refund your money. Even if you are happy but cannot keep what you ordered, they'll refund your money. That's the bottom line. This is about Crystal...who are you?? This company, the employees, I was sent a beautiful boutique of flowers. Shared a story about my dog getting hit by a car (yes, he was leashed) that I am caring for and poof, the flowers arrive! You just cannot be in a bad mood, sad, overwrought, whatever and get flowers. Automatically cheered up! Spectacular gesture. Thank you, thank you, thank you, Crystal and Chewy's. I don't know how it gets better than this from someone you've never met. Awesome!

Chewy.

I have a prescription for my dog. It is to help with his aging-related heartburn and sour stomach. We are set to go on a missionary trip for 10 months. We ordered the medicine for him from Chewy 1 MONTH early and they kept saying they faxed in the RX verification to my vet but my vet never got it. My vet printed out the history for the entire 10 days after my initial order and NOT ONCE did Chewy RX team fax them. Also they said they CALLED my vet but again, the vet printed out the call logs and NOT ONCE did Chewy try calling them.

I have been using Chewy for nearly 5 years, with few problems. If product does not meet kitty standards, they kindly refund the cost. However, when you call or chat about other issues, someone answers with rote replies, using childish "meows" or "barks". Grow up. In addition, I have tried numerous times to leave reviews lately, and their system gives me an "oops" error message (maybe because my review is not a 5-star one?). Also, when they pack shipments, they don't understand that a 50-lb box is not manageable because FedEx doesn't drop it off at the door but leaves on the stairs. I have a bad back, and need to drag this box all the way inside my house. So I had to create a workaround and split shipments into 2 separate ones (that I was told cannot ship in the same week) which makes things very confusing. I've been happy until this year; seriously thinking of finding another vendor.

I have used Chewy.com Autoship for many years with great results for my three dogs. A month ago I received notice of a shipment, but delivery was slowed due to Covid. Between the period between notice and delivery, I had to euthanize our 14 y/o black lab, Midnight, and when the shipment arrived I called to ask how to return it. Shelby is Customer Service was so caring and compassionate! Not only did she process a refund and instruct me to donate the shipment to the local Humane Society in Midnight's name, but she also sent me a bouquet of roses with condolences. Needless to say I was speechless!!! So I want to let everyone know of Shelby's kindness, and Chewy's great employees.

I ordered insulin for my cat. 2 holds for $100 each were placed on my bank account for one purchase. I called and was told this was because it was shipped from a warehouse, and one charge would go through when delivered, and the other would drop off my account at the same time. The hold has not been dropped off my account and it has almost been a week since delivery.

After one month of using Chewy, here is why I'm opting to buy the same medication for $40 more from 1-800-Petmeds. My dog needs critical medication. I placed an order for rush delivery (May 1st). I get an email saying it will ship once they verify the prescription. Neat. A week goes by with 0 communication. I call the vet to see what the hold up is; they hadn't heard anything from Chewy. I called Chewy, and they said they couldn't contact the vet, and asked me for their info. A full week of silence for that. It took 10 days to get a critical medication (May 11th). I decide that if this is how it's going to be, I need to stock up. I place another order two weeks in advance next time (June 5th).

We have been ordering from Chewy for the past 5 years. Today I realized that I had accidentally added 2 cases of pumpkin for my dogs food. When I realized it, it had already shipped. I emailed chewy and within an hour they had responded. They are reimbursing me the amount of the two cases of pumpkin ($76) and told me to donate it to the shelter instead of sending it back. It was a huge mistake on part and I wasn’t expecting how quickly it was fixed and the generosity of chewy. We love chewy and will always use them for our dogs, cat, ferrets, rabbit and snake needs.

My wife and I shop on this site frequently for food and supplies, but they really blew me away (nicely) when I ordered the wrong sized dog collar, reordered then tried to return the original. They gave me the credit but let me keep the collar to donate to an animal shelter. People should not take advantage of this as a scam, but it just shows what a good company this is.

I've been a customer of Chewy for years with no bad experiences. But recently I placed an order that never arrived. I have no mail box, so I use a PO box. For Chewy orders I put my physical address on one line and my PO box on another. Turns out Chewy now insists that it will not ship to a PO box. Seems okay, since they have my physical address, too, but no! I can't receive my Chewy order at all.

A while back my small dog had to go on heart medication. We got it from Chewy.com for a good price and to be honest we usually bought more than the medicine. Well a few days ago my dog died and we still had half full bottles of his medicines so my mother contacted their customer service, not only were they apologetic about our loss they gave her her money back on the medicine and a few days later they sent us flowers for our loss. Chewy.com does customer service right and I will forever be grateful.

From DM in south western WI: Shout out to Chewy.com for its Customer Service. Just had a quick refund experience over the phone. They are sending me everything in my online cart without shipping costs, because it includes a replacement for my return item, even though I don't meet the minimum purchase amount requirement for free shipping. AND they don't want my return item back, they encouraged me to donate it to another pet owner or shelter. They even have a valid return reason as "pet destroyed the item." Their CS policies and training are fantastic.

I had an autoship account with Chewy for a box of cat food to be sent once a month. I realized after a year or so that I had an excess, so I asked them to skip a month. Instead they sent an extra box. Every time I contacted them to try to get them to stop temporarily, they sent an extra box instead. I tried numerous times to cancel the autoship option altogether. Every communication resulted in another extra box. Last month when I complained AGAIN that they had sent another unwanted & unordered box, they sent a UPS label so I could return it, which I did. This month they sent another box. No matter what I say in my emails to them, THEY WILL NOT STOP. Something is seriously wrong with this company.

This goes above and beyond fantastic customer service. I ordered canned cat food for my cat that has allergies. The food was $42.00 which is more than I have ever spent on cat food but I need to get his allergies under control. I fed him one can and he would have nothing to do with it! Guess he does not like health food lol! Anyway... I emailed Chewy in hopes of returning it and trying something else for my cat. Jessica B. answered my email within the hour and said that they would credit my card for the food BUT... she did not even ask for me to have to hassle with the post office to send it back, she told me to go ahead and donate it to a shelter/rescue!!! This is the most awesome thing to me!!! I live right by an animal shelter so that is where I will take this healthy food. Thanks Chewy!

I have had an auto-ship order for dog food for a couple of months. Two months ago, my order arrived well short of what was supposed to be included, with no warning or note of explanation. This last month my order didn't arrive on time. After several days, I called Chewy's customer service, and after a 25 minute wait, listening to obnoxious "music" and a voice telling me every 60 seconds how important my call was, I was told that my order was being shipped the next day. Two days later I attempted to trace the shipment - it had not been shipped.

We have been ordering from Chewy for our 4 Chessies and our baby an English bulldog. Shipments have slowed recently but not by much. Our beloved Recon recently passed away and my wife called to have him taken from the list and ask he not receive another birthday card to open the wounds of loss. They were very sad to hear it and about a week later we received a floral arrangement of roses and a hand written condolence card. We wish to thank Shafia and the whole crew at Chewy for all they do.

I was on Autoship with Chewy.com. Due to COVID 19 I cancelled this and they charged me anyway and will not refund money! Just one BS excuse after another. They lie and are untrustworthy. Do not order!!!!

Waiting for Federal Express to pick up 2 boxes of food (50 pounds and 17 pounds) that were left on and in the street instead of being delivered up my driveway to the front door. Chewy advertises front door delivery and the labels are marked front door. A previous delivery was stolen because of being left in the street. Each time I call, the representative says I will hear back from a supervisor after they speak the Federal Express. I’ve never received a call. Now they can pay to have it shipped back and restocked. When it gets costly, maybe they’ll revise their policy and actually contact Federal Express. I will no longer purchase from them. A $1000+ a year customer is apparently not worth it to them.

Great company with great customer service. Shipments always arrived in a timely manner. Used there auto ship program for my dogs meds. Can’t thank them enough for their concern for my pets needs. Even sent flowers when they heard of my pet passing. Thank you Chewy and Brianna.

Chewy.com has generally lower prices compared to Petsmart and Petco and they have great customer service. I recently had an issue with my pet food and they provided me with a full refund and it took about 3 minutes. I have tried calling Petco and Petsmart and I have to wait on hold and their agents are not always the most knowledgeable. I would highly recommend using Chewy.com for your pet needs!

I have always used Chewy for my pet food and supplies. Great company and great customer service. Decided to try the pharmacy, although I have great luck with 1-800-petmeds.com, due to the 20% coupon. I mailed my script to the address listed. I got an email saying it was approved and ready to go, please place your order (which was already placed). Few days later, I got an email saying they never got the script. I waited for them to get their act together and called them a bit later. No they don't have the script. (Now my dog is out of her medication). They say "we'll wait till it (the script) shows up. You live in N, and that is far from Kentucky, during this Covid situation". I say I have ordered and received other meds from PETMEDs and they are in Florida which is further than Kentucky.

I had an account with a regular delivery of food; I ran out of my dogs flea and tick med and went to Chewy's site to find a product to buy. I called to find out if I could get this product with my next automatic ship of dog food but was clear I did not want this product to come again and again with my autoships, and she told me, "Yes, no problem." We spent 10-15 minutes on the phone getting all order together, then at the end she tells me that I would have to call before my next autoship to cancel off the flea and tick med. It was like, "What? Huh? We talked about this." I ended up canceling that flea and tick order and told her I would just order that one item online from them and be done with it. So I went online and ordered it; I get an email from them that they need my vet's info because the item needed to get a prescription for it, no problem.

I’ve always had the best experiences from Chewy. My order has always been correct except for one time I was missing a 12 pack of cans. I emailed them and they immediately replied back and sent me a replacement which I saw in 2 days! Also for Christmas you get a Christmas card and I really appreciated that! I love Chewy.com

I always loved Chewy. I never had a problem till about a year ago. This week was the last straw. My total was 60.22. They took it out of my account. They then proceeded to charge my account 29.95, 17.54 and 12.73. They told me when it was all shipped they would credit my account 60.22. Well my order shipped and they kept all the money. I am on a fixed income. I need that money. I am filing a federal report.

I placed my 1st order over a week ago and it still hasn’t shipped. I ordered from them to support an online business during the pandemic & stay out of the stores. I received an email yesterday saying my “next” autoship was being sent in 20 days - when I haven’t even received my 1st order. I told them to postpone the autoship and worry about getting my first order out. They replied “you don’t want to do that, you want to get it on time”. ??? I told them If they didn’t ship it soon, I was cancelling. They said “I understand”. They still haven’t shipped it. I’m going to give them until 5pm today and then I’m cancelling.

I ordered Advantage for cats. A day later they sent me an email telling me it may be a week late. Two days later, telling "we're working on your order". I finally received it in less than a week. And it came by FedEx truck. I loved how they kept me in touch. Save any coupons you get since they honored my expired coupon. Product was not crushed, etc.

My Turkish Angora has been sick. Found out the lavender litter was the problem. Now she still has been not eating very much so I ordered 5 boxes of the fancy feast broth. Well it they claimed it was damaged. They would replace the order. Well still waiting. Now three weeks still nothing. Who would shipped a gallon of a chemical with food. CHEWY. Guess it opened up on my 5 boxes of broth. They sent it back mid-shipment. They gave me my money back but I wanted the order not the money. Can’t go out. I am 73. Chewy could care less. They sent me vitamin:minerals for my cat and it was oil and shaking. It didn’t help out the money unless I ship it back.

Fast ship, excellent service, great products. We order cat food, now horse feed also. Exceptional service in our experience. Highest recommendations for Chewy. We've always been pleased with them. Thanks!

I ordered dog food in bulk. It’s been 9 days since the order. That is ridiculous. The UPS tracking date they gave me came and went with no delivery. Why would anyone wait almost 2 weeks for a delivery just to save 25 cents per package? I’ll never do it again.

I have been ordering from Chewy.com for a few years now. Everything I order comes super fast, usually in 2 days time. Their customer service is excellent as well. My cat passed and I had an order in transit. When I emailed them to ask for a return label so I could send the merchandise back, they sent me a very nice email telling me to keep the items and donate them to a local shelter. They would give me a refund regardless if I sent the items back. I just thought that was very nice and one less headache to deal with.

We place orders about 2 or 3 times a month on Chewy, and we have several autoships set up to save even more money. Their selection & prices are always great, and the few times I've had a problem, their wonderful customer agents took care of it immediately. We have 3 cats, and I order litter, food, toys, condos & trees, supplements (probiotics, lysine) and even one prescription dry food from Chewy. They even make the vet-prescription ordering easy! Since we moved to a small town in eastern Washington from L.A., I don't know what we'd do without Chewy. And their agents are always the best! Friendly, helpful, professional, personable--I'd chat with their agents just for fun because they're always so nice, except that I wouldn't do that!

I have been trying for weeks to get my flea and tick medication. They keep telling me they don't have the prescription from my Vet but I have emails confirming they do and they refuse to fulfill the medication. I will never purchase from their products again. Ridiculous!!!

I placed an auto ship order in March and the dog food was 21.50$ a bag plus the 5% off for auto ship. The last two auto ships they have charged me 42.99 per bag without my agreement. Now they won’t refund.

I order a case of dog food Saturday night. When I check my order to see when it was going to be shipped out. I never received an email saying that my order was shipped. When I went to the website yesterday to see where my package is. The website said it takes 7 to 10 days for it to be shipped out. Today I check out my account my order had disappeared. So I called customer service and wait on the phone for 14 minutes to speak to someone. The customer service lady did not apologize for this order to take this long. So I decided to cancel my order and get my money back in my account. I have had a bad experience with them. In my opinion never order from them every again.

I placed an order for Purina Pro Plan on April 16th. When I submitted the order I found out it was on back order. So I immediately cancelled the order by phone & was assured it was taken care of by Chewy’s representative. On April 26th (10 days later) I check my bank account & Chewy has taken $65.50 out of my account! I call & let them know I need my money & that I was assured on the 16th this was taken care of. The supervisor, Annie, kept telling me she was telling me the truth that even though they can take my money they can’t give it back immediately! I know for a fact that it can be given back immediately by PayPal, Venmo, Apple Pay or paying me back though Square. I had already bought my dog the food she needed the day after I had cancelled the chewy order from Pet Supplies Plus (which they had plenty in stock). I always thought Chewy was a good & honest company, I know better now.

I was trying to order my cats prescription food online. Due to the COVID-19 am unable to go outside and I thought it would be a good idea to use Chewy because I’ve heard such great things about them but in fact when I placed an order advised me to take a photo of my prescription card making sure it’s updated so my order can be processed faster. Unfortunately the doctor that was assisting my order online wasn’t able to use my prescription card as they stated they would and it was up-to-date. They told me that they called my cats hospital and put some sort of reason they couldn’t find his name on file which I find strange because that’s the only hospital he ever got Cena and due to the COVID-19 I don’t believe there’s anyone really working in certain hospitals so they had to put my order on hold knowing my cat needs this food.

I was excited to get products from chewy. Until my fist order came in and I didn't receive my everything. I called them to find out what happened, and the person I spoke to said they just made a mistake and she would process the order right away, first she made sure the item was in stock which it was so she processed the order and said it would be eight to ten business days.

I have been ordering from Chewy for over 3 yrs and have NEVER had a problem with them. If something arrives damaged they send me a new one or refund me immediately....no questions asked and all it takes is phone call. Every year on my cat's birthday or mine they send me a card as well as for Christmas. Just recently one of my cats passed away at almost 28 yrs of age and I informed them of the situation as I was actually calling because they had emailed me to say one of the items I had ordered was sold out and I wanted to switch it to a larger size bag. All I did was casually mention one of my cats had passed away. About a week later my doorbell rings and it was a delivery of flowers. I could not phantom who would send me flowers while Covid-19 was going on. I was shocked to say the least when I opened the card to see they were from Chewy expressing the loss of my kitty.

Had to wait several weeks for delivery. Still had to go out and buy 2 weeks worth at the store. What's the point of ordering, and when I finally got my order lots of it was damaged, had to wait a second day for the rest of it, also damaged. If you mad you got to work don't work!

I have bought exclusively through Chewy.com for two 100 lb+ dogs for three years. My autoship was moved from 3 days to 10 days. I called to understand why they would disregard consistent, loyal customers during this pandemic. No explanation or solution was offered other than a refund. I ordered my dog food through Amazon.com and will get it in 3 days. I will stay with Amazon from now on.

They wait 2 weeks to contact me to verify my billing info. Sounded like some kids on a phone. Supplied no information. Gave no help. Acted as if they cared less. Ridiculous customer service. Stay away from this place. Go to Petco.

I have been using Chewy for years, the convenience has been amazing, even with a nomadic lifestyle I'm still able to get shipments of goods pet products anywhere in the country. And I don't think I've ever experienced customer service quite as good as theirs, no matter where things got screwed up, on their part, the shipper or even me they do whatever it takes to make it right without a fight!

I am very disappointed with Chewy right now. I ordered my auto-ship for the month on April 10th, earlier than scheduled because my pup was running low on supplies and was also set to have surgery the following week. I added several items that I felt would make him more comfortable during his recovery week, cause you know, having surgery on your neck is never easy. Well it's now April 14th and my items haven't even left the warehouse yet.

I ordered heart worm medication for my dog on April 2nd. In the top right corner of their site, it says orders over $49 ship within 1-2 days. I knew this couldn't be the case because of the pandemic going on. So, I did more research, and found that orders were taking between 7-10 days. My dog needed to take his meds on the 12th, so I reached out to them on the 10th asking about my order. I was told I would receive them on the 12th. It is now the 13th and they still haven't shipped. I had no other choice, but to cancel my order. This is disheartening, seeing that they were the only company I've used in the past for pet supplies. I have looked up reviews on this company over the past two weeks,and people have been complaining about the same thing. You guys need to figure out a solution because you are losing many customers and affecting the health and well-being of many animals.

My dog needs her heart medicine. Otherwise she will die. We have used Chewy for a while now for the medicine and other pet supplies (food, toys). So, a month ago they inform us that the medicine will be delayed. After calling them, and being put on hold, for close to an hour each time, they assure me, each time that it will be sent out on a certain date and that if there is a problem, they would contact me. They never shipped out the medicine and they never contacted me. I understand that we are in a pandemic. And if they are out of the medicine, that is fine. I will pursue other options. But do not tell me it will be shipped out and then not ship it out and not follow up to tell me. It is heart medicine. My dog needs it each day to stay alive. It is unbelievable to me that Chewy was so lax in this. Overall, the worst medical experience I have ever experienced in my lifetime. I will never forgive them. You should not trust them.

During the mandatory stay at home (COVID) my family was ill with the virus. Wanting to be safe and with the safety of others in mind we have not gone anywhere. We ordered from Chewy for our two dogs - our first experience with them - although we usually use PetSmart. We chose Chewy because they promised two day delivery and we were really low on supplies. PetSmart is sometimes a few more days but we felt to be safe we would use this service. We paid and the order went through.

I see others have had this same issue. Chewy took a duplicate payment for my last order! At a time when everyone is watching every penny... shame on Chewy! When I called, I got Katina who offered no help and said she could do anything... transferred to Latonya who was supposedly a supervisor who said I had to get my bank on a 3-way call to resolve... When I asked if she would then call the bank on 3 way, she refused. Then, in a effort to resolve this I asked if there was a phone number with extension so that once I got the bank on the line they could then call straight in, also refused. Latonya couldn't have cared less that I incurred overdraft fees due to a Chewy error in double charging me. However, reading other reviews, it looks like Chewy is deliberately doing this! What? How is this not fraudulent... I agree the old Chewy is gone. I have a customer for years and I canceled my account today! Very disappointed.

Even during the covid crisis Chewy.com delivered on time and everything is great! A+. Blue Buffalo has a senior canned dog food that is a perfect replacement for a discontinued food I have been buying for years. My dog is pretty picky and is enjoying the chicken and Turkey flavors.

I am a senior citizen with asthma and CFS. I ordered dog and cat food online because I don't want to go to the supermarket. AFTER the order was placed I was informed that shipping time is delayed 7-10 days. I believe I have enough supplies on hand to last that long but I would have appreciated being advised of this delay BEFORE placing the order. In any event after contacting them several times and pleading for help I decided to chance it and go to the store. I will NOT allow my animals to go hungry because of Chewy's poor service. Shame on them!

We have spent several thousand dollars with Chewy over the past several years, but after my last order I will never make another purchase from Chewy again and sadly will be filing a federal complaint. Like another reviewer mentioned last month, Chewy has started charging and debiting WAY MORE MONEY than what I spend for an order from my bank account - and not just a small amount, more like $200, for no apparent reason. However, our representative (after a 45 minute wait time) did not explain it as a warehouse thing like the other review. She said that they place an initial money hold of the total amount (which, in my case for this past order, $201), and then as the items ship from the different warehouses, they then start charging your card additionally for the items as they ship even AFTER placing a hold for the total amount. After your items have been delivered, they finally credit the initial hold back to your bank. This is NOT OKAY.

Had an aquarium pump die for my reef aquarium. Ordered from Chewy because I know there's a warehouse in our area and most people have told me their items come within a day or two. Seven days later my pump still didn't even ship, I had no contact from chewy saying there was an issue, or it was out of stock etc. Mean while my animals are dying off one at a time. I tried calling chewy but after an hour on hold I hung up. I sent an email explaining the situation but received no response. The next day I magically received notification my pump was shipped and would be delivered in one day. Worst customer service ever, lost about $1,000 worth of fish, coral, inverts waiting for their horrible service. The only plus is that they did finally send the pump so hopefully my losses will stop there.

I just need to give them a 5 star rating! Last week we placed our very 1st Chewy order ever. Due to the recent issues surrounding Covid 19, understandably their delivery times are very long. I went on to try and cancel earlier in the week as we had to go to a local retailer to get the food. The cancellation didn't go through in time and I received my order today. I emailed to return the dog food as we went with another brand.

Chewy is incredible! I Purchased an order from Chewy but before I received it unfortunately my fur baby had to be put down. I called chewy to let them know that she had been put down and asked if I could send the box back to them, if I was eligible for a refund. They asked me to donate the goods, if I thought that they were donatable and they would give me a full refund which they did very quickly I might add. Then today much to my surprise, I received a dozen long stem mixed colored roses from Chewy, telling me they are so sorry for my loss and that I they are there for me, if I need them in the future. Even if I need someone just to talk to and talk through my grief. Chewy is truly an exceptional company and they will be getting ALL my business from now on.

Shame on you Chewy!!!! They are not being honest. You should not be on this business, you have zero empathy and everyone is so dishonest. I have a dog with heart condition, I ordered his medicine a week ago. Still have not been shipped. If they told me the truth, maybe I would not be so upset. First they told me that they were waiting for my clinic's approval. Even my clinic sent couple of faxes and emails (I was cc’ed too), they were keep telling me that they did not receive it.

I have been emailing them everyday and everyday they tell me more 7-10 days to get the dog food. They continue to keep adding more days. The shipment is "still preparing". No one will answer my question. This is the only thing they tell me. My dogs run out of food tomorrow and I dont get paid until two more weeks. I feel they are ripping me off. At this point I dont know what to do. I trusted them to deliver my food. I told them my concern and they only add more days of waiting. I feel as if they dont care about my situation.

It's for the dogs, but rotten to the core. Their products are typical, but are available at lower prices through other outlets. Once they get buyer info they somehow are able to post popup ads for Chewy on all your usual sites. Screw Chewy.

Chewy.com is the best! Their customer service and products are top of the line! I have never had a problem! I have to say that when my dog passed away... Customer service sent me the most heartwarming email I have ever received! They really care and love animals at Chewy.com. You can absolutely trust that you will be treated with the utmost respect by Chewy.com customer service and receive the highest of quality customer service and products!

I understand that this company is probably dealing with an exceptional excess of service due to the Covid-19. However, I do feel that each customer should not have to go through with what I had to go through to attempt to place an order for my dog's meds. I placed an order which needed to be modified due to the fact he recently gained some weight and needed a different dosage. This sounds simple, but several hours were wasted trying to change the dosage of the meds. There was such a major lack of communication within the company, that I ended up cancelling the order and moving forward with a different on-line pet medication company. So disappointed with a company I once loved.

Royal Canin Veterinary Diet Urinary SO Dry Dog Food, 25.3-lb bag. FEB 2, 2020 --Price was $75. Now it’s $83.? Why the hike in 7 weeks? Price gauging during the Corona Virus days. Not to mention their overnight shipping disappeared.

My sister-in-law and I put in orders by auto order simultaneously to get a monthly order. We can tweak but our order always on Queue. I put my order in a month ago. Tweaked it. Then then the craziness began and they sold out my food ordered and paid for each month to fly by night people. I feel the regulars should have had their orders pulled for March instead of finding out 2 days before my food was to be here that I would not get it. Such poor practice. My regular customers would've been served 1st. I've cut ties with them and hope everyone else that reads this realizes DO AUTOSHIP AS = STARVING CATS.

I ordered 4 15lb bags of Nature's Recipe lamb and rice dog food at $9.32 each bag. Received them in good condition. I have never had a bad experience with Chewy. In fact I've ordered from them for many years. I went to check out the price of the food on their website, thinking since the food was such a good price I'd maybe start an auto ship. Well the price per bag went up to $19.23! I think they're price gouging due to this Corona Virus pandemic. Very disappointed and considering switching vendors.

They send cards in the mail saying you will save $15 off a $50 order and then the cart says Card number invalid. They send you emails saying get this amount off your order and then they say "only for new customers" which I'm not and haven't been for a while. Doesn't their software know they got my email from my previous orders? And worst! They pack the boxes so heavy the UPS can hardly get them in the garage. I can't get them in the house. I have to break down and bring in one item at a time. Thanks for breaking people's backs. Their prices are good, but I don't like the inconvenience. I'd rather pay more for reasonable packaging.

I ordered some prescription pet food from Chewy at the prodding of my vet. I had to add extra things to my cart to get over the minimum for free shipping. After a week, my vet still hadn't received an authorization fax. I contacted Chewy and they said they would send again. My vet still didn't receive the fax and Chewy removed the pet food from my order and began processing the rest of the order. No one from Chewy contacted me to ask or to let me know, they just removed the food (the one thing that I actually needed) without a word.

I ordered Bird food of course for my feather babies. Was suppose to be delivered today, unfortunately it had to returned to Chewy due to it be damaged. So now I have to go get more bird food my babies enough to get them through till possibly Tuesday or Wednesday. This would not be a big deal but this keeps happening. So now instead of $26 Worth of food, it's costing me about $50. This all could of been avoided by packing the products better, because we know the carrier services dont treat packages nicely. (Not all people who work for a carrier service is like that.) My USPS carrier is not like that. I am disappointed to say the least. This is the last change I am giving them. Will pay full price for now on.

I have read so many good reviews about Chewy that I did not hesitate to order from them. I ordered several things that I thought might help my handicapped dog..harnesses, lifting aids, etc. None of them worked through absolutely no fault of Chewy. I called and they sent me a return label right away. The representative could not have been nicer. Chewy received my products back on Jan 29. I used PayPal to purchase. The instructions clearly stated that credit would be issued as soon as the items were received in their warehouse. After 6 weeks I finally called to see where my credit was, and was informed that they could release the refund to me. Why had they not already done it? Because they don't release the credit until you call looking for it! How many people are not paying close attention and not receiving their refunds? This is a very poor policy. The representatives could not be nicer, but I will not do business with them again.

On February 27, 2020, I called Chewy.com to cancel my monthly prescription for my dog's medications. Camila, the customer service representative asked me why and I told her because I had to put my dog down after she was attacked by two dogs. The representative asked me what happened. I thought that she was not genuinely concerned but I replied to her question anyway. I also asked Camilla how I could return a package of reusable diapers that I purchased for my dog for a refund. Camila, listened as I tearfully enacted the story and offered her sincere condolences. She also told me that I could donate the diapers and that she would credit my bank account for the purchase.

A few days ago I called Chewy to let them know that I would be cutting back on my supplies because I lost a friend and pet. My cat Maxine passed. Brittany was so full of compassion that I hung up feeling cared for. She took care of my requests quickly while continuing to offer her condolences. Brittany shared a story of her loss and then again made sure to give closing condolences.

I have been a Chewy customer for over three years and other than a few minor issues, I've never had a problem with them until the last two months. Two months ago they started charging me over a hundred dollars for a deposit in addition to my monthly orders. Was never notified of any changes and when I contact them they claim it's because my stuff comes from different warehouses. My stuff has always come from different warehouses and has never been a problem before. They do put the money back into my account when within two to three business days after my order arrives but I'm on disability and my budget is limited. This extra money is causing overdraft fees at my bank and late fees on my rent and other bills. Have cancelled my account and will have to find another pet store to order from.

Just the other day I reviewed a particular toy that I've gotten on numerous occasions. This toy didn't live up to its normal life expectations- the rope was pulled out of the rubber ball in one day. I didn't ask for a replacement, but I'd say within 3-4 days of writing the review, Chewy simply sent me another of the same toy. It was such a pleasant surprise! Not many companies will do that without having you calling and badgering for a replacement or a refund. I've called customer service on several other occasions regarding auto-shipments or products and they pick up immediately, they're based out of The States, and they solve my issue immediately. Another thing is that if you are really not happy with the product, they refund you your money and just ask that you take the product to a local shelter instead of returning. I think that's such a nice philosophy. LOVE, LOVE, LOVE Chewy.com. If I could rate them 6 out of 5 stars, I would! Highly recommend.

1st order on Chewy.com and it was the biggest headache. Placed order on a Thursday. Had it delivered to my work, they "attempted" to make delivery Sat and Sun (Obviously closed). I just figured they would deliver on Monday like any other delivery that was scheduled over the weekend for an office. Monday came and just about went before I decided to check the tracking of this package. Tracking page showed "Delayed" as carrier had "Attempted" and was unsuccessful. Not sure how they weren't able to deliver as it's an office and there is always some one here. I called Chewy and spoke to a very friendly customer service rep and she assured me that they would get a manager in touch with FedEx and let them know it's a business and someone will call me before the delivery is actually made. Tuesday, no call from anyone, checked tracking number again and stated that attempt was unsuccessful AGAIN!

I ordered a bag of dog food and some shampoo from Chewy.com. It had been a long time since I ordered from them and we had moved since. When I ordered I accidentally sent it to the wrong address, our old address. It was completely my fault and I called them to see what my options were - if I could re-order or maybe pay to have it picked up and shipped to me.... They said no problem, corrected the address in my account, and re-sent the items I ordered at no charge to me. I was blown away!! This was the most positive, easy, and caring service I have ever had! I will be a long time customer! Their prices are great to begin with and that customer service experience has me loving them!

I have my dog/cat food on auto ship with them. And they are great, only issue with them is getting my stuff when I need it. Animals aren't very helpful on how much they are going to go thru food. ;) But the pharmacy, I have had problems with them each and every auto-ship/order. And it always never their fault. Them blame my vet each time. I call the vet and they haven't been contacted or Chewy lost the fax. Today was a boiling point. My order was supposed to have been ready to go on Monday however we have had fraud happen to my husband so the checking acct is closed so they had to hold the shipment. No problem, I gave them an alternate payment and was assured it would be going out the next morning. No message saying it has shipped so I call. Oh we're waiting for your vet to okay the prescription. Uh-huh I've heard that before, like each and every time. Pay more and save yourself the headache.

I ordered my pet's ** on 18 Feb 2020. I got a call from them on 21 Feb saying they had not heard back from my vet on the prescription. I heard nothing back from them in 2 days. I finally called them to find out why they had not shipped my order and the person told me their pharmacist said my vet would not release the prescription with a waiver. I contacted my vet to ask about the prescription and they said this was not true and that they had faxed the script to Chewy on the 18th and that they would fax it again. I called back to Chewy to complain and they said they would fill my order. It's now the 27th and they JUST shipped my pets' meds. They also changed the order date from the 18th to the 19th which is a lie. This company is not reliable and this is not the first time they have delayed my pet's meds.

I've only ordered pet products through Chewy a few times but each time has gone smoothly. The dog coats & booties were made with such quality, I just had to order some for my "grand-dogger" too! (My son's Doberman.) Everything fit great! My daughter-in-law suggested I get Seresto flea & tick collars for my dogs. Their dobe has skin irritation issues yet hasn't had any problems since wearing her collar (likely from no more fleas or ticks). No messy oil to handle or remember to apply...oh yeah, I'm in! I found a $20.00 coupon Chewy had sent two months ago & was due to expire in five days. They also applied a $17 discount for buying more than one collar. WOW! That was a $37 discount! I ordered yesterday morning & was shocked to see it delivered today! Not only fast shipping but FREE! I feel confident ordering from them & intend to order more often. I love Chewy.com! They deserve 10 stars!???