Banfield Pet Hospital Reviews

We have had wellness plans for over 15 years and have watched not only the service but also the coverage decline. Twice now in the past year we have been turned away for a minor emergency and told to go to the emergency vet. The office staff at our location is rude and uncaring. This time we canceled our wellness package and even though we have not used services since renewal due to the office being unable to see us we were refused a refund. So even though by no fault of our own services have not rendered they are still keeping our payments.

I purchased a Early Wellness Plan for my puppy. Sadly and unfortunately my puppy spent two days in a pet hospital and after no improvement in her condition we had to make the very difficult decision to say goodbye and euthanized. This was an extremely difficult time for us. I called to cancel my 12 month wellness plan because we no longer had our dog. The operator was very apologetic and gave her condolences but then proceeded to tell me all they could do was charge me for 5 instead of 8 more months. I know they have a business to run but if I am no longer using your services because my dog has passed, the least you could do is allow the customer to cancel the plan. I had the pet hospital bill as proof of my dog’s time there and passing. I wish companies would be more sympathetic in situations like these. It’s unfortunate they are not.

These doctors are inefficient, incompetent, and extremely negligent. My dog was having vomiting and BLOODY diarrhea. For a whole MONTH, I took him to them about THREE times. They couldn't find what was wrong with him. Of course, all they needed to do was a simple blood test to determine what was the cause. However, instead they were VERY adamant and kept insisting he was fine. They kept prescribing him a bunch of medications which made him WORSE and of course not knowing what was the cause. Finally after 3 fecal exams and a bunch of money and time wasted, I went for a SECOND opinion, it turned out my dog had a TUMOR in his LIVER. My dog is dead because of them. I am extremely LIVID at how negligent these doctors are. Please guys don't waste your time and money with them.

Our dog was attacked by another dog. Our vet was unable to do an urgent care appointment so we took him to Banfield. He had a laceration repair and was at the facility for 4.5 hours. Ten days later when we were able to remove his sutures and bathe him we found he had a louse infestation. He was treated by our regular veterinarian.

I took my dog in for an upset stomach and rash. The assistant first suggested we do a blood test. Ok, I want to be thorough, so I agreed. Then she says the total cost will be about $350, but if I signed up for the Wellness Plan, it would be $150. I declined. Then the doctor came in, listened to the details of his symptoms, and took him into the back area for an exam. When he came back he said the blood tests looked good, though there was a slight elevation in a liver enzyme. He quickly suggested a supplement for his liver and added that he would give him a shot for nausea. I had already told the doctor that my dog's appetite was fine and he drove happily in the car ride, so I questioned to myself why that was necessary.

My Sad Story, we schedule our dog (Hachi) for grooming and get her shots at PetSmart Banfield Pet hospital on November 20, 2018. We got a call at 2:58 pm that she were ready for pickup. And we were on the way to pick up Hachi, we got second call that Hachi somehow got out and run away and hit by a car. She died at the scene. How could they let my dog got out? They said they will do investigations into the case. Their lack of responsibility, I lost my family member.

Stay away from this company. They will reward customer loyalty with condescension and fees that magically are due when you cancel. I am easily swayed into understanding policy that requires extra payments when you cancel if the rep is able to conduct themselves professionally. I had the distinct displeasure of speaking with Joshua of the Wellness Plan Dept.

I am very frustrated with Banfields Wellness Plan!!! I would suggest that you NEVER sign up for the plan. They make it sound so great but they don’t actually explain how it works and how much it is actually going to be. They also say you can cancel ANYTIME!! That is a lie. I have called their customer service line (which took me seven calls to finally reach anyone) to call and cancel and they told me I can’t till the end of my coverage. I feel as if I have been lied to and that I am just a way to get money and not really looking out for me or my animals!!

I have two dogs who I care very much for so I was convinced to get a wellness plan for each of my dogs. I have been with Banfield over two years now. At first they were very helpful. They called to set up vaccinations when the pups were due. The plans included teeth cleanings once a year for each dog. Now that I have given them $114.00/month for both of my pets for over two years things have become more laxed. They no longer call to set up appointments when my pets vaccines are coming due. Causing them to lapse in continuous treatment.

I took my dog into Banfield in Crystal Lake. She was very sick, though they never gave me the option to have her put down and said the medication should work. They gave her a diuretic injection that would last till 10 pm and said they’d call in a script, at close, at 7 pm. The medication was to expel the water in her lungs, stomach and around her heart. I called Walgreens at 8:06 pm and they had not received the script. I called Banfield and left a concerned message about it. I called Walgreens back at 8:20. There was no script. Banfield claimed they called the script in at 8:25 pm. Yet, they never bothered to call me to tell me they sent it in, and they never put a rush on it so it sat, unfilled, at Walgreens as of 7 am when I was able to contact the animal hospital at opening. My dog was dead this morning and it was due to their negligence.

I had taken my Dog over to Banfield Animal Hospital twice. First visit wasn't that bad. This past week I went back one of the tech as well as the Doctor who seemed like she didn't know what to do about my dog seemed to a lot of pressure about eye surgery first. She claimed my dog has cataracts and glaucoma. She was pressuring me about having both of my dogs eyes removed. The cost for the procedure is ridiculous. These people are all money hungry. I went for second opinion. It seemed like the specialist whose not ophthalmologist was in favor of Banfield vet Dr **. I found another vet. I am going for a 3 rd opinion at a private vet. The staff was rude all a bunch of snot noses who don't know what they are doing.

A stray cat that was believed to be a pregnant female was presented for examination at Banfield Pet Hospital (Wesley Chapel location). In the course of the exam the doctor, Dr. Matthew **, even went as far as to say he could feel the cat’s uterus. X-rays, although declined at the time of the initial exam, were recommended in order to “confirm the pregnancy.” Additionally, the cat was found to be FIV positive. Dr. Matthew ** stated that normally they would euthanize in this case but since the cat was so far along in her pregnancy that he did not recommend euthanasia in this situation. Weeks passed and no kittens arrived. Having become concerned that the cat may have miscarried and needed surgery we requested a second exam. Banfield was overbooked that day so we took the cat to another local vet. This vet immediately diagnosed the cat as a neutered MALE (with a distended abdomen), and therefore obviously NOT pregnant.

I just joined early 10/18 paid $236, for my small dog. After reading reviews l didn’t think it was worth them deducting $49 per month. When I tried to cancel they said l owed $326. l ask how that could be as if I’d taken her any other place I’d pay $75 office and about the same total $236 for the visit, only I wouldnt have to continue to pay them each month $49 for no service. I became more concern when l taken my dog a 2nd time to have anal expression costing $24, when at a regular vet I’ve paid no office visit and $15.

My sad story: We went to Banfield and 10 days later my dog, Dug (~8 year old Rottweiler), was dead. He died from what they said was a surgical complication. What does that mean? Dug had surgery that was made to sound simple but later we found out the vet we were talking to didn't even have the experience to do this surgery, so they gave Dug over to another Dr to do the surgery (we had not even talked with that Dr). No one ever talked with us about outcome statistics, euthanizing options, or risks. After the fact, we found out that this was a MAJOR surgery and one person at the office told us they don't do a lot of major surgeries. From what I could read online at Dug's age the outcome of this type of surgery was 50/50. You should tell patients this!!! But why would they? They racked up over $2k in billings with us. What do we have to show for our $2k, a dead dog.

I am just a pet owner that got drove in to purchasing the wellness plan from the Banfield Pet Hospital at one of their facilities in West Palm Beach Florida. Long story short they play nice and sweet roles to get you enrolled. After that get ready to be literally ripped off by them. Make sure you read the all the documents and paperwork they give you because in it goes your real wellness dude. I tried to cancel the plan forehand the expiration of the agreement and they wanted to make my wife and me for the entire year contract installment. I got seriously mad with the first lady I talked to on the phone.

Banfield has always been great with our pets. They took care of my cat when he had hypothyroidism and when he developed kidney disease. He plays like a kitten now every day at 16yo. Our dog was so loved by our vet she cried when she saw bone cancer on the X-ray. We had the X-ray done because he had a limp that wouldn't go away. He had wonderful treatment even up to his last day. I am shocked to see all the negative reviews. Banfield wellness only charges for services rendered. Since our dog passed we have to pay the remainder of the bill, not the plan. The plan was $60/mo and now we have to pay 47 monthly which will pay off only the services they administered. I wouldn't go to another vet!

I've been paying the wellness plan for years, far more the the value of the shots. Now that my dog has passed away, they are trying to charge us hundreds of dollars of FUTURE payments to cancel the plan. They do not care about the pet or wellness. They are trying to get the most money out of our tragedy.

DO NOT TAKE YOUR PET HERE. These people are horrible, money hungry individuals. I made an appointment to take my dog in because she had a small growth on her back. When I got there I was in the room for under 5 minutes with Dr. Aber and her miserable assistant/office manager, which nobody could give me any information because the appropriate department wasn't there because it was a Sunday. I was told they couldn't help me at all because they would have to put my dog under anesthesia, which I will not allow as she is an 11 yo Yorkie (which btw, our old vet took one of these off without anesthesia).

I received a very heartfelt, warming phone call from Banfield first this morning and they are going to lower our plan cost so I won't be paying for the spay twice! Resolved with great customer service and concern for our situation!

From the start it has been a nightmare. My puppy had a UTI. That's all. They never gave her enough meds to get rid of it. She was on meds off and on for 3 months. They sent us to an expensive Urologist which said nothing was wrong. Give her a longer dose of antibiotics. So we did. BTW they are overpriced with their drugs. Then she was ok for about a week. Then she got diarrhea. She then needed probiotics. They should have known what all those antibiotics would do to her system. Then she had blood in her poop and I couldn't get an appointment for 2 weeks. Yes two weeks!

I took my dog in for sleeping too much and a rash. The only thing that got addressed was the rash, nothing else... I just my dog off without a limp. Get him back and he is limping. No one could give me a reason to what happened under their care!! And to top it off they want me to pay for the pain meds for something they did!!

Banfield Vet in South Salt Lake City, UT sold my elderly father in law an Optimum Preventive Plan six months ago for his old terrier mix dog. A one year contract paid monthly. $50 per month + $40 membership fee = $640. From what was described to me, this covers an annual visit (Blood Work, Fecal Exam, & Shots) + 2 dental cleanings. The dog had to be euthanized 6 months later, at which time he was charged $84, as euthanasia is not covered by "Wellness Plan"...and he is still being charged monthly. Office politely tells him to take a hike & call national office. National office says a contract is a contract. WHAT A SCAM!

Been a 3 yr customer with 2 pets, a cat and dog. Renewed in April 2018 and no hospitals up here. When I joined they say, "You can take your pet to and Banfield, they are all over the country". Well there are none in Alaska. I tried to cancel and they refuse. Demand the remainder be paid in full.

We’ve been going back and forth trying to decide whether or not to have a liver biopsy done for our Yorkie. Well we finally decided to go ahead with it. So this morning, I take our sweet little Yorkie to Banfield, she’s weighed and then the guy checking her in puts the necklace name tag on her. Then proceeds to “tear” the excess off. I didn’t think to look at her neck then or to question as to why he didn’t use scissors to cut it off, because it didn’t seem to bother her at the time. Probably because I was holding her.

Every time my mom would take her girls in for a wellness check, one of them always was sick the next day. They both had a reaction with the shot in the same spot. The last wellness check, our dog was happy and active. When she came back she was not the same as before. She stopped eating and wasn't drinking water that much. We could not figure out how come she was not the same anymore. My mom called and they told her she would have to do blood work for valley fever and or xrays for her hips. She might have arthritis. My mom didn't have that much money to do either options.

I bought a puppy coupon book from Petsmart Braintree MA as cashier in Petsmart sold me this coupon book. I went to Banfield with coupon book. During the conversation with nurse, she highly recommended me to get puppy wellness plan with all the "benefit" my puppy can get from this plan. So, I agreed to get it as I think Banfield is national-wide hospital, I believe it is reliable. After the exam, the vet and nurse suggested me to gave my puppy a shot. I agreed, so they told me to put my puppy on the desk and they went out to get shot. When they back and opened the door a, my puppy fell down from the desk all of sudden. The vet checked my puppy and told me if anything happens later, bring puppy to the emergency room. Then they gave my puppy a shot and took his poop out for exam. They told me all the services are included in the plan which include unnecessary services I didn't know.

Had Banfield for about 4 years for my dog: It was very impersonal experience, my dog was always super-stressed about being dragged back out of site while they did whatever. So I asked to be in the office: Following that service time was horrible: Appointment opportunities were few and far between. (Although the person's that waited on us once we were able to get in were nice and friendly). Then when his teeth were cleaned they gave him too much something and they couldn't wake him up: Scared us enough to cancel the dental part of the plan.

I had been with Banfield for 22 years. I had just renewed my plan for my three dogs. One of them became ill so I took him in. He had diarrhea and hadn't eaten in a couple of days. They did blood work and his liver enzymes were elevated. The vet said that he would need an ultrasound. I had lost my Yorker about six years prior to liver cancer, and they had performed an ultrasound, and it was also on their brochure and their website. My sister also had her dog at the same Banfield four months prior and her dog had an ultrasound as well. So I decided to up his plan noting the ultrasound would be included, and my plan would be an extra $15 per month.

I had gotten the plan in June. We had to move and couldn’t have animals so I had given him a better home. Called Banfield to cancel my plan in July. Have been charged every month since even though they said it was canceled. Now I’m out 220 dollars that they refuse to give back.

Updated on 05/06/2019: Called back in October of 2018 to cancel wellness plan for my pet. Was told I couldn't cancel because the plan wasn't paid in full. This was never explained to me when purchasing the plan. Whatever, was not happy but couldn't do anything about it. Told the supervisor to cancel the plan after it was paid in full. She told me it would be canceled in February of 2019 when the services were paid in full.

On June 3, I had to put my dog to sleep per Banfield doctor advice. His wellness plan had just renewed on May 20, 2018. Once I noticed that I was still being charge around June 20th I reach out to the clinic. They advised me that I was responsible for contacting the wellness plan directly to cancel plan because all they do is indicate not to renew plan from their end. I called the 1-888-649-2716 and was informed that I owe $525 because they ran a blood test for his seizures. I have to wait until year May for plan to cancel. My dog was a patient from Banfield with the wellness plan since 2007 when he was a puppy. I have emailed and call to escalate but have had no luck.

Dog dies and they make it into an accounting problem - I had Banfield's wellness plan for 12+ years with my dog. He passed away suddenly last week and I called Banfield to cancel the plan. The plan had just renewed in August and I had gone in 3 times since then for office visits to change medications and observation. No x-rays, MRI or extensive testing. We had one blood test that we paid for. When I canceled they said that I owed them approx $370.00 for those visits. They take what you would have been charged if you did not have the plan and deduct your payments. After getting very upset with the rep, she took half off.

Canceled their plan in January and letters never stopped. Pay already more than $300 this year and they don't stop billing us and calling us. That 'Client Advocate Team' of theirs is a joke (877-500-2288) that make you hold for a long time and they said that they need to 'escalate' to somebody else. Please, somebody tell me how to get rid of this crooks!

We took him in on a Sunday morning at 8 a.m., they called me at 11 a.m., told me they had finished cleaning his teeth, and had found 4 loose jaw teeth that needed pulled... I knew it was a scam when the vet told me they could go ahead and pull them while Tucker was still asleep. I asked the cost and the vet said she would give me a discount and the cost would only be $450.00.

DO NOT PURCHASE THE WELLNESS PLAN. GO TO ANOTHER HOSPITAL. They are in it for the money, sure they are friendly. Friendly doesn't mean honest. When I purchased the plan 3 months prior I was told I could cancel at any time, no cancellation fee, or hidden fees. EXCEPT they forgot to mention that I would be charged with the entire year, except they split it monthly. Not once did they say this plan is a complete charge, but you pay monthly. They mislead me into believing that I could just cancel at any time and not pay. But when I went to cancel they told me I owe them $300 for the remaining year. Such BS.

The staff was friendly. This place should only exist as a vaccination and microchip stop. Do not take your pet here for any non routine issues. They operate like fast-food, McDonalds, Walmart, and that’s fine for vaccines (I hope), and filling prescriptions. Do not ever take your pet here hoping to find a life long vet. Google Humane Society in your area. I would rather you support them.

Be very wary of their wellness plan. My dog passed away one month after it automatically renewed for a year (which I was unaware that it did, because I was not told and failed to see it in the paperwork). Now I have to pay 11 more monthly payments for my dog who passed away less than a month into the automatically renewed contract.

Be warned - Banfield is a scam and they do not care about your animal. They are only in it for the money. When I got my puppy, I had looked around for vet options and thought that the most convenient one would be the Banfield at my local PetSmart. I signed up for one year of puppy care (a puppy Wellness plan) that included a neutering at the end of the plan. Post-neuter, the "vet" (I don't think I ever spoke to an actual veterinarian at any time) prescribed my dog **, which I had to pay for. Beware, the plan does not include many things that you might think should be included.

I would never bring a loved pet back here again. Brought my dog in for a snake bite, the "VET" had no idea how to treat it, she had to call the NC state vet school. I've had this before and told her antibiotics and pain meds. "Oh we have to get an IV in her." Oh no you don't. That is traumatic on her and money to boot that is unnecessary. 2 1/2 hours later mind you they didn't give her pain meds until almost 2 hours later when I complained I had been waiting for over 45 minutes and they said, "Oh we had another emergency before she came in." Really no one said a word about that when I came in, nor did anyone come to the nor to tell me that.

Beware of the scam that Banfield Pet Hospital / Pet Smart in Ann Arbor Michigan is pulling. I cancelled our pet wellness plan before we moved away from Ann Arbor because they are not available at our new location. Even if they were available I was not impressed by their incompetence of record keeping - trying to double bill us in the past and different people working there insisting on double vaccinating our dog (when she was just vaccinated) and other weird issues that showed their people were having issues with accurate record keeping & trying to double bill us on many occasions. Our bill was paid in full and I cancelled the service so that no money was owed when we moved far away from Ann Arbor Michigan.

My dog was injured in an accident and needed emergency surgery. The staff at Banfield Pet Hospital were attentive and very caring. Even though they were not able to do his surgery they were able to quickly get us to a hospital that could. They even loaned us their stretcher to transport him safely to the next hospital. Thank you for helping Shadow.

2016 Dr missed 1-2 of the mammary lumpectomy removals, B said they'd put it in the dog's chart: next dental cleaning they'd remove the masses without charge. 2017: teeth ok, cleaning not required. 7/14/2018 wellness visit requested pre-op dental cleaning, spay and mass removals review. Dr said, here were no lumps. Scheduled dental cleaning and spay, "before plan renewed". Non B vet-tech examined dog; found the masses, said dog really didn't need a dental cleaning. 8/19 called B to make sure they scheduled enough surgery time for the mass removals too. They said yes they had, and come at 0815 to discuss with Dr. 8/21, 0815, Dr said she was only scheduled to do a dental cleaning. She read the chart: "dental cleaning, Spay, mass removals". She said she was "not comfortable doing the mass removals" and "spay and dental cleaning could not be done at the same time".

Because of the superior customer service support I received from a manager at a local hospital, he reached out to corporate and was able to resolve my issue to ensure my contract was cancelled as promised back in February. I wish he could help everyone else, but he's local to AZ. He would make a great customer advocate to corporate based upon his superior listening skills and ability to close the gaps towards resolution. Thank you.

I have been a loyal Banfield customer for 10 years. The service has deteriorated to the point that I am closing my accounts for my three dogs and going to pay out of pocket going forward - Reasons Why: I live in a metropolitan area with 3 Banfields in less than 30 miles from each other. Not ONE of them can see my pet sooner than 2 to 3 weeks out. The excuse always is "We are short Doctors". If you have a semi emergency or concern and want to take advantage of the free visits, again, waste of your time...they never have availability for last minute appointments or give priority to a possibly sick or injured animal. Instead, they send you the very expensive 24 hour emergency care vets.

Looks like anyone can walk in at your business and add a pet to someone's account without the member authorization, right??? Well, guess what??? This is what's happening here. Looks like my son or his girlfriend went to your store and enroll their 2 dogs under my account!!! I never signed nothing for them!!! This is not my signature and they are not my dogs!!! Who is paying you since then??? I know I am not. You are calling the wrong person. I have 2 dogs with you guys!!!

I took my cat to the vet to get his updated vaccinations and he came back with fleas. When I called the animal hospital to try to get it fixed they refused and said I would still have to pay the normal charge even though he got it from them. Fleas are a pain in the ** (as most pet owners know) so I would recommend not going if you plan to keep your animals flea free!

We read SO many bad reviews about Banfield's Wellness plan, but we knew we needed to find a wellness plan to save us money with our new puppy. Our local Banfield had good reviews. (You should check the reviews for YOUR location before deciding on them as your vet.) After doing thorough research, it seems most people are dissatisfied due to the fact that you cannot cancel your plan within your first year. To be clear - you are paying for a service and are essentially being set on a payment plan, NOT a monthly payment to cover everything for that month. You have the option to pay the full amount up front or break up into monthly payments over the next year - which is what most people do.

Here is our sad story. I just attempted to cancel our dog's wellness plan that we first obtained in July, 2015. They said we could get out if we paid the lesser of their inflated charge, $221 for a single visit this wellness plan year or continue to pay the monthly fee until it satisfies this "obligation." Now let me tell you about this recent visit. We were robocalled to bring our dog in. When we arrived, the receptionist wanted us to leave our dog until it was convenient for the staff to see her. On every single visit in the past, we insisted to stay with our dog during her visit. We left after rescheduling a visit. You would think there would be notes in our dog's file since we have crossed this bridge with every other visit.

We have a sheltie and took him to Banfield for a checkup and have been using them ever since. Our groomer noticed a rash on his belly so we took him to Banfield and they said it was nothing. Lo and behold it got worst and we cut most of his hair off. His problems were constant hunger, a lot of water, fatty tumors and weak hind legs. Banfield then sent us to a skin doctor. Make a long story short, our grand-daughter suggested her vet in Rosarito, Mex. Took her only 2 HOURS to tell us our dog has Cushing's disease, gave him a tablet and he was walking okay, but could only give him limited pills as it would affect his liver. Had it been detected earlier he would have been alright by now, we have spent over $3000 at Banfield's. WHAT DO I DO???

I joined this program on the recommendation of a relative. I thought it sounded great to give my two-year-old miniature schnauzer a program that would ensure his well-being as I was concerned with giving him the best care available. On the first visit which was required for a physical, I ended up putting out additional money for exams on top of the monthly payment. When I inquired about flea medication they ended up giving me something besides what I had been giving my dog stating they didn't have it available. This particular internal flea med made horrible blisters on my dogs nose and ears. They recommended a biopsy. I asked if it could be due to the flea meds and they said absolutely not.

Without a single doubt, this company is nothing but a con job all around. Their services suck, they bamboozle you with false, unethical claims. They make "wellness plans" sound like pet insurance and once they've "gotten you" then they proceed to load the bills like crazy. Never trust them, never do business with them... I gladly paid more than 1/2 of my "contract" just that I could be done with these scoundrels! It was worth it so that I NEVER EVER had to deal with them.

Having my dog euthanized on Aug 1, 2018, 17 half yrs old in Marlton NJ, they took him while I paid the bill and my Husband waiting in the room while he was SCREAMING, weighed 17 half pound Cockapoo, she put catheter in his little feets. DID NOT TELL US WHAT SHE WAS GOING TO, she said he had small veins, she should have told us first, I would have got him out of there, she put the Meds in his feet where the catheter where didn't work. She was blowing up his veins up in his feet. Didn't work. Then his stomach, didn't work. Picked him up and then took him from me and my husband and said he pass not with me with them not us. THIS WAS CRUEL PUNISHMENT to ANY Animal, and to US. Need to get Chanel 10 -- news Marlton. This has to stop, I Have had a dog put down before not like this, they put him slow into a sleep and then gave him the shot???

We took our French bulldog to the Hyde Park location. They did a quick exam then the Dr. was gone. The tech came back and told us a variety of things was wrong with our dog. So we decided to go get a second opinion. Come to find out our dog only had seasonal allergies. 157.00 and done not 434.00 from Banfield. They are crooks and do not take any care for your pet.

I have had a lot of pets and moving a lot used a lot of vets. The Queen Creek Az one is terrible. Have never seen a vet practice that was so uncaring about my pet. They are uncaring and unprofessional. Prepaid $500 for their maintenance program and wanted out 2 weeks later due to their lack of interest and poor service and they only refunded $300. It's only about the money here.

When my dog died after I took her in and she had a stroke and came out from their office limping, it was downhill and she died a few weeks later. I called and canceled my account and even paid two monthly payments after to clear the account. Now they billed me for $155 and I sent them a letter but they refused to acknowledge that I canceled the account and still sent the bill to the collection agency. PLEASE DO NOT USE THESE PEOPLE FOR YOUR BELOVED PET... THEY ARE TERRIBLE...

I have had Banfield for a few years now. This seem to be great in the beginning. Walk-ins were welcomed and I wasn't paying an arm and a leg for service. I find that they have switched tactics. I can't remember the last time I went in there for a routine checkup where they were not trying to charge me for something. Almost as if they force the purchase by "highly suggesting" that you have this item for your pet. Lots of unnecessary pressure to make more purchases. I pay the highest premiums and yet I have to wait a month to be seen only to pay more after the visit for somethings I don't need.

When I first purchased this plan for my 8 week old puppy it seemed worth it due to the vet visits having to be every 3 weeks for vaccinations. Now that she's almost 2, I've come to the hard realization that it's a TOTAL SCAM. I tried to cancel my plan last November because I knew the 1 year mark of me signing up for the plan had passed but when I tried to call, they told me it was 3 days past the expiration date and they automatically renew the plan without notifying you! They said I could wait another year, and pay $25 a mo., or I could cancel and pay the fee of what the plan is actually worth aka around $500. Please do not get sucked into this, it's 100% a scam and their vets will do anything to get money from you without actually giving accurate care to your pet.

Where do I begin. I visited Banfield Pulaski Highway, my chihuahua was seen there for a skin infection and the service was Extraordinary. Dr. ** is the best. She’s very calm, knowledgeable and genuine. She took the time out to first assess my chihuahua thoroughly from head to toe, then educate me on her findings. After prescribing her a treatment plan, my chihuahua was much better within two days. The worlds need more veterinarians like Dr. **. I would highly recommend friends and family to Banfield to see Doctor ** and staff. ⭐️⭐️⭐️⭐️⭐️

My pet recently cut herself on her side while playing with her brother. It was about a 4 inch cut so I immediately called Banfield at 5:40 pm to let them know I was coming. The lady on the phone said not to bring her to Altamonte location because the doctor was leaving in 20 minutes. I told the lady that it was 5:40 and you are open till 7 pm and you still can't see us. The lady said that I needed to go to the emergency Vet. I then called the Banfield in Orlando and she said they couldn't take her either because they only had one doctor. They also said to take her to the emergency Vet.

This is a total rip off, starts seemingly as a good plan, they make it look as if your pet is fully covered until you try to use it. The only time I took my dog for checkup I still had to pay about $60.00, when she got “fix”, that was the only reason I got the coverage, I still had to pay a $160.00 extra. Do the math $41.95 monthly =$503.40 plus 49.95 membership =553.35. If that was all, it is reasonable. Is a little more than what I have paid at other places to get female dogs spayed but then they hit you with additional $220.00 in my case, so the total is $773.35 to get a dog spayed and to make it worse if you don’t cancel 30 days before the contract expires they get you with another year contract @33.95 for 12 months. The total cost of plan $960.75.

We took our 10 week old puppy to this clinic on 06/30/18 because of him having difficulty breathing and seemed like a cough. The vet stated that she did not see anything of what we were saying as the puppy was excited. She stated that his lungs and breathing sounded fine. He was given his second set of puppy injections and we went home. We returned again on 07/06/18 for the exact same issues but it had progressed. Our puppy was not breathing right, a lot like "gasping" for air. We dropped our puppy off for them to observe him for a bit. They performed some xrays and had state they had to place him on oxygen because he was not breathing well.

A simple annual checkup for my dog ended up costing me almost $500. Very hard sell on their "health insurance." Ended up getting many things I didn't want and wasn't told about (ie.bloodwork). So for a heartworm test and 6 months of heartworm medication I paid $500 and saw a vet for 60 seconds. The tech. did everything. Don't be the dope I was!

I went to the Banfield in Lady Lake Florida with my 5 month old puppy I had adopted one week prior from a shelter. The shelter required that I go to a veterinary office with in 10 days so PetSmart gave out a coupon book for adopting a shelter dog which has a free Office visit coupon in the booklet. I made an appointment for 5:30 this evening. A girl came in and said she was going to check all the records to make sure that the puppy had everything. I said the dog was just adopted and the shelter did all the vaccinations. They would not release the dog without everything. She said, "We would like you to purchase a wellness plan." I said that I was not interested. She left the room, came back in and said that I should probably get a Lyme disease shot and some other shot I never heard of. Neither of which was applicable toward my dog and his lifestyle. I said I don't feel those shots are needed so she disappeared again for 25 minutes.

I was sold on the Banfield Optimum Wellness Plan 11 years ago for my sick puppy and have been a member since then. They said I had unlimited office visits and would accommodate me as my dog has medical complications. The past 2-3 years they will NOT accommodate me! WHAT IS THE POINT OF THIS MEMBERSHIP IF I CAN'T EVER GET AN APPOINTMENT WHEN MY DOG NEEDS IT? I sometimes live in rural areas far from a Banfield and need to order my dog’s prescription food, flea prevention, etc. All the vet has to do is sign the prescription.

Banfield Wellness Plans are a big push with Banfield. I like others I'm sure got suckered into signing up back in 2008. The first time I had the plan was back in 2008-2013. My dog died of cancer in 2013. I canceled and they obliged the cancellation in writing due to dog's death. Rescued another pet 2 years ago in 2016 and opted into another plan based upon that experience. My experience has been awful this time around. They are understaffed with doctors at all of their clinics (the regular theme weekly) so you can't get your pet in for weeks at a time should you require care outside of regular shots.

The staff at front desk at Jackson, MS location is very rude and unprofessional. Got a call for appointment scheduled and the person mentioned that the appointment was scheduled for today instead of tomorrow. I was surprised but quickly changed my plans and took the pet there. They refused to accept the pet and did not accept the mistake they made in scheduling. I was delayed by more than hour at work and had to drive extra 45 miles just because of this miscommunication. The least they could do is keep the pet (who is on their Early Care Plus plan) for few hours so that I could report for work and pick during lunch. Very unsatisfied.

The Banfield location at 305 N. Marketplace Blvd., Lansing, MI, had us give 2 tranquilizer pills (one on Friday evening and one that following Saturday morning), to my mother's 18 month old Puggle, prior to us being able to bring him in to have his nails groomed. Something I felt reluctant about from the start and now I definitely regret that we did. Once checked in, Mickey was taken into the back for what seemed like 10-15 minutes, then returned to us in a most disturbing and highly unprofessional manner. As we greeted the Banfield Rep that brought him out to us, I was taken aback by the way she greeted us by asking if we had checked out yet, almost sounding as if we would be expected to walk out without paying.

Just had an amazing experience on a heartbreaking day. We had to put our angel Lucky down and were fortunate to have the outstanding care of Dr. ** in Banfield’s Palm Beach Lakes location. Her compassion & skill for Lucky as well as those of us in despair, was truly amazing. Hope Banfield knows what an incredible gem they have in her!

We had a very disappointing and heartbreaking experience at this location. My mother took her sick dog to Banfield @ Fontainebleau in Miami. Our dog had a very acute medical record and slim chances of survival. Instead of support and consideration, the treatment we received from Dr. Enzo ** was quite cold and blunt when talking to us. My mom and I were involved in pickups and drop off with our dog while she was on liquids and when I picked up my mom's dog the first night the dr. was very short with me while explaining our dog's critical medical record.

My fur-baby loves Dr. Sam ** & his team! My fur baby is Frutista Taco Bell-a who has been cared for by Dr. ** for the past 10 years. Based on the length of my relationship (and that of Frutista) with Dr. **, I am in a position to provide an accurate, uninflated review of Dr. ** and this Banfield location (#1954). Frutista is a rescue cat that I took to Banfield for an exam prior to finding her a permanent home. As it turned out, my fur-baby and I are inseparable. My experience with Dr. ** & team was excellent so I elected to stick with Dr. ** ever since.

The company has the worst customer service organization I have ever dealt with. I attempted to modify my wellness plan. They have an hour plus wait time to discuss with a live person. They are rude and obnoxious and not helpful. I am contacting the Better Business Bureau and logging a complaint. Once you have signed up, they make impossible to modify or cancel.

Unable to cancel the plan after my dog died... I canceled my credit card it was under just to stop it. I'm probably going to have to hire an attorney, but it's worth it to not pay them. I would have no problem paying for the plan if I could cancel it... My dog is dead. These people are a bunch of losers.

I have faithfully paying Banfield since 2007 for services to my dog. On May 29, 2018, my dog died. I have been going back and forth to Banfield since January 2018, because my dog has peeing blood, hard to do a bowel movement without straining. They have run many test and could never tell me why. In the beginning of May 2018 I took my dog back to Banfield because he was not eating and straining to pee. They charge me $239.00 for a X-ray and said that it look like he had cancer and they needed another $150 to do a cancer test. No, I told them, "I have been bringing my dog to you with a problem since January 2018 and you still have not told me what is wrong". Then as I was getting ready to leave another doctor came out and said, “Please get the test done, because if you did not bring your dog today he would have died on you in 3 days, and we will only charge you $50 and will have the report in 3 days.”

I had a cat that was extremely malnourished show up in my garage and I did my best to feed her and make her as comfortable as I could but, after bloodwork found out that her kidneys were in such bad shape that there was no way that she would make it. My friend and I were very low on money and after the bloodwork and the cost to put her to sleep, it was way more than either one of us had. After seeing how this kitty hit us, they were able to waive the fee of putting her to sleep for the amount of money that my friend and I had left in our pockets. They are incredible people and deserve all the love in the world for what they do for our beloved pets. I was able to give her a beautiful final resting place in my backyard.

On 5/1/18 I took Moto to Banfield Pet Hospital, I have been using this vet since I got Moto in 2009/2010. Typically I never ever do drop offs because I do not trust anyone, however this time I did drop off at 720 am due to having to work. Moto went to the vet for a simple upper respiratory infection. I called the vet several times that day for updates and finally was told we can pick up at around 5. When we got Moto back home we realized that it seemed that she had some lameness in her backend, we thought it was her legs. I called the vet the next morning after getting the runaround the vet told me that it’s just probably stiffness from laying in her legs to call back in 24 hours if it continued and that they couldn’t have done anything to her. On 5/3 we took her back to Banfield and they didn’t even want to touch her.

The hospital visit was fine but they rip you off when it comes to cancelling and fees and saying you get a "free" exam. Do not go to Banfield and NEVER sign up for a wellness plan, I was ripped off and spent more money than I should have at a normal vet.

Don't bring your pets here! Beware! They only care about taking your money accruing BS CHARGES for things they didn't really do! My pup died last Tuesday! He was 8 months. I had to pay $125 to cremate my best friend. Now calling this company to cancel this program which I've been consistently paying $36.18 for 7 months. They said I accrued over $600 in charges past the plan. The only thing they ever did was his 4/5 shots which probably cost 10-20 a piece. Which THE WELLNESS PLAN is supposed to keep your puppy alive! They slacked on giving him a 6 month booster and doing any follow up. Yet I was told they did a fecal test and other tests within the first visit! Not true! They never disclosed any tests.

I purchased the Wellness program 3months ago... and it covers absolutely months. Went on with my Siberian Husky puppy who has diarrhea plus got a hold of my nail glue. So of course I’m nervous and so is my puppy. Nurse was so rough with thermometer. My puppy cried then the vet came in put a muzzle on her and told me pretty much in order for them to check her it would be 698.00 or I can purchase meds which came out to 40$. And I pay 63$ a month for plan. I waited 3 1/2 hours so she can tell me to go get the glue removed by a groomer or I can TRY RUBBING ALCOHOL. Mind you my puppy has a open cut. They are only interested in money. Then the vet told me if my puppy bites her she had to call animal control. I’m not a vet and I explained that my puppy was very nervous and in pain. The “VET” said, "I barely touched her."

Like many others, joined the Wellness Plan to have discounts on regular services. In reality, a payment plan. If you move out of the USA, they just continue to bill my card the monthly fee. Of course I have asked where I can get their 'World Class Service' in my part of the world, but their 'World Class Service' applies in the USA. OK, so cancel my plan if you can't provide the service. Aaah and that's where the THEFT comes in. Because I have signed a wellness plan, where they claim they are merely recouping costs, they can keep charging me and not provide services - because I was so stupid to move my dog from the USA within three months of the wellness plan rollover.

I don’t advise anyone to get this wellness program. I wasn’t happy. I never got service. When I would make an appt I would get cancelled. I asked for a refund and they took a lot of money off my credit card. All I got refunded was 154.75. What a rip off. I got better insurance and I’m happier.

I been with Banfield at address: 420 E Expy 83, McAllen, TX 78503. Since 2007 every year the service been going downhill. They fired all the good doctors and employees. I been having trouble getting thru on their phone. On 04/18/2018 I called at 9 am in which they open and try for ten minutes to get thru and I would only get their message then it said you can leave a message but it DID not let you leave a message. It went thru their message again.

This service is a rip off! If you compare the cost to the annual wellness plan, it’s not worth it. We had a dog that went to the veterinarian twice before we gave her away. They claimed that the services rendered, was $700, more than the plan, so I had to pay $500 to cancel the plan! The dog had a stool test done and was prescribed antibiotics that I had to pay for out of pocket. This “wellness plan” is a scam! They get you on board and if anything happens to the animal, you still have to pay. They inflate the cost of services performed, so that you are stuck paying $500!

We've had the insurance for several years but finally got around to 'trying' to change to a new company. Banfield wouldn't let me cancel my policy! I even consulted with an attorney and there's no way out until the end of the calendar year. Even if my pet were to die, I would have to continue paying. My pet is very healthy. No issues, ever. He goes in once a year for an exam and rather than taking him and seeing the vet, spending an hour or so, you must drop them off at 7 am and leave them for 10-12 hrs. It's a terrible system. You never have the same vet twice. I cannot persuade anyone enough to NOT USE this company! They are there to strictly make money, not for the care of pets.

Big time scammers!!! I’m thinking this is the best option for my puppy think again. I started this wellness plan for my puppy to get her started with her shots. This first year things were ok, I wanted made aware that this wellness plan will automatically renew itself after the year. So I figured out after it renewed of course. Over this second year this service has been horrible. Every month I call I’m to see if there’s any available appointments and there’s none that fit my schedule. I’ve called several locations here in Pheonix Az, nothing!!

Banfield is a huge scam. You agree to a wellness plan yet every time I take in my Pomeranian Ruby for any concern I ALWAYS pay out of pocket, and never less than $100. I’ve tried different locations hoping for a better experience when I came across Banfield in Danville, Ca. I thought finally a legit vet. Yeah right! Same thing always so much money out of pocket. So finally my year is over and I cancel the very second I get the chance. Apparently I was being charged monthly for a spay Ruby NEVER got! Asked for a refund and they said they’d credit back $100! $100!!! They steal your money. Don’t take your family (pets) to Banfield.

If you have a Wellness Plan with Banfield and think that when your pet dies they will let you cancel right away - don't! My cat was put to sleep yesterday and when I called today to cancel it they informed me that I owe $153.65! They pay Customer Service Reps to tell you something about Retail Costs - Plan Costs and the difference that you owe. If my cat were still alive right now I wouldn't owe anything. Banfield is right around the corner from my house and I used to love it, now I realize they only want money - thanks Banfield!

If I could give zero stars I would! We had issues with our cards that we were using for the plan being compromised. When we would get a new card, we would call and update. Two days later I'd get calls saying we never paid. Multiple times the card info was taken, no payment made, as well as also having a payment taken and not applied to the account. The last payment of our plan was just made and of course we get a call saying we owe them still. The money has been taken from our account.

I brought my nine month old kitten, Tuna, (adopted from a PetSmart Charity I volunteer for) to a Banfield Pet Hospital to get an initial checkup. I wanted to ensure he had all of his shots up to date and to begin a Wellness plan for him. The doctor examined Tuna and suspected that his red gum inflammation was due to stomatitis. She recommended to have x-rays done to gauge the extent of the damage/disease. This location did not have the necessary equipment to perform that test, so I was referred to the closest location that did—over 45 minutes away. At my first visit with this second location, the vet gave me similar information about stomatitis—all of which I had researched on my own prior to the appointment. He told me that they would need to remove all of Tuna’s teeth to cure the stomatitis—as the disease is congenital and would not improve.

My Tank died on March 20th from Lymphoma and back in December she required special care that Banfield could not offer so we could not use their services. I tried cancelling the plans that I had today that we had for 7 years and apparently even after your pet is deceased these people will take your money. This was a waste and save your money and pay cash for your pets care.

My dog hurt herself at 7:30 am on a Friday. I called every Banfield in the San Antonio Texas area. I got denied a visit for each one was overbooked. The most popular reason was that they only had one vet on duty and they were scheduled for surgeries all day. We pay them monthly but yet they want to send us to emergency vet during operation hours? Never had I ever been denied same day visit with other offices for emergencies during operational hours. They want your money but they don't provide the service you are paying for. My wellness plan is up in August and Banfield has lost my business forever after this.

I am so frustrated with Banfield. Specifically in Las Vegas. My mother took our family dog in for a checkup/tape worm checkup to be exact. Just to see if she had any then 10 mins later, they deliver the news that our Pomeranian is pronounced dead! What the ** Banfield. Seriously? Our baby was barely 2 years old and now she's dead? This is ridiculous. Our dog needs justice. This company needs to teach their "vets" more than sticking a needle in a animals body and hope it'll get better. This company needs to be shut down.

To begin with, one of Banfield Pet Hospital located in West Los Angeles 11250 W. Olympic Blvd was closed due to poor service and many complaints about you and your pet was received in getting in. Receptionist with attitude problem and vets don't want to speak to the pet owner to give a more precise report on pet's condition. The only good Veterinarian there was Doctor ** and she quit working for Banfield Pet Hospital. After they closed down Olympic facility, my dog's file was send to Culver City location. When Jake need to see a Vet due to rectal bleeding due to constipation, I have a horrible experience with the receptionist at that facility. The male at front desk was rude, hold my dog who was experiencing horrible pain like he was a bag of potato.

I had this pet insurance for over 30 years with a number of pets. They always got their automatic withdrawal until December 2017. Something got mixed up and I have 3 pets on the plan. Money was short then. Each plan hit with the same bank account number. All were unable to process. They did this 4 times with each hit costing me 29.00. I had close the account for it to stop. Banfield never called me to tell me that there was a problem for 3 months. I would have liked to have got a call after 1 or 2 hits that were returned. Instead I got a bank fees for over 250.00. BEWARE. The bank said since I set up the automatic withdrawal I am liable for the fees. When I contacted customer service the agent were rude and telling me that I was lying. I asked her for a supervisor to call me back. I am still waiting for the call. It has been a week. It the statement of my account from the bank. Stay away from the automatic payment withdrawal set up by Banfield.

I am receiving threatening letters from Banfield because I cancelled my plan. My year was up on both of my dogs when I cancelled. Now they say if I don't pay the monthly fee I have to pay for all services my dogs received. They automatically take money out of my account. I never received a renewal notice and you can not stop them. Finally my card expired and they can no longer take money out of my account, now I receive threatening letter. By the way my one plan was for 4 years then I added a dog for 1 year. The cost increased every year and you never get notifications. It has doubled from the price I was first quoted.

I took my cat to the Banfield Hospital in Cape Coral, Fl. She went in to be spayed and a few vaccines since she was a kitten. After her surgery she came home drowsy and unresponsive. She was a very playful cat so I assumed it was the anesthesia that was still in her system. A few days later she still had not bounced back. I called the vet and they told me to bring her in. They gave me a special food to feed her and after a few days she was getting worse. I went back a third time and the vet said, "We had tried everything. We just have to wait it out." I was blown away because at this point I didn’t think she was going to make it and they had no answers for me.

This hospital did not get proper authorization to add an animal to an account because their vet techs do not do their jobs properly to check for the right account cause all they care about is just get the money and charge money for services that were suppose to be added to another account. Charge for services that were not needed cause the plan included those services already and refuse to transfer retro refunds for services that the plan already included.

I had Banfield as my primary pet care until the day that my pet really need care. First they said they could not keep my pet because of overbooking, then they send my pet to another Banfield that keep my dog for over 5 hours and did not provide any care, my dog almost bleed to death. They only care for me to sign and pay for tests over $500 and keep saying that tests was not clear but the vet told me to take my dog to an ER to get fluids and medication but did not provide themselves because it was almost time to close. But for 5 hours they kept my dog there with no treatment.

My son's pet whose name is Pancho was taken (March 8) with symptoms such as: diarrhea, vomit, the dog was there all day to be checked, and examined his feces, blood, urine, all results of the lab work were negative, they also took x-rays of the dog, and found that he had a swollen prostate, when my son picked up the dog the physician said apparently the dog ate something out in the yard or might have picked up some drug. However the physician observed that this dog did not eat during the day and prescribed ** because observed that the dog had pain and **. The dog was picked up and the physician said that if the dog does not eat any food the dog needs to go back to the clinic the next day. When the dog arrived at home he did not walk anymore and his jaws were locked (this the reason the dog could not eat) and that situation was due to extreme pain he had.

DONT DO IT!!! This company added an extra 20 dollars to my monthly wellness plan for **. Saying I was receiving a discount for ordering a 12 month supply. Completely inaccurate, much cheaper online. Well after full payment of the plan they kept 4 of my ** pills and told me I couldn't not receive them. Basically stealing from customers, if you ask me.

The wellness plan is excellent, for them and their bank account. You are far better off just paying for the services as they are performed. They make it beyond difficult to cancel and require you to jump through countless hoops to do so, all the while smiling all the way to the bank charging you $35 a month. It took us over two months to successfully cancel, and conveniently the cancellation was approved two days after they took another non-refundable payment. They also allow minors to sign contracts but then use that as an excuse to not cancel the plan because you will need to provide various types of proof that the person who signed it is in fact a minor. Long story short, it's a great business model. They collect hundreds of dollars per year and provide minimal service for the plan. DO NOT SIGN UP FOR IT. Unless you like to put money in the pocket of a shady business without getting any value in return.

I brought my pup to the Banfield in Stroudsburg and couldn't be any happier with the staff there. Unfortunately, after this past snow storm, I was forced to go to the only other Banfield close to home (Whitehall location) because Stroudsburg's servers were down. My 4 month old puppy has been dealing with an on and off UTI and after being fine for 3 weeks after taking her meds, the UTI came back full force again (bleeding and discharge coming from her lady parts). Both my boyfriend and I called in a panic once we saw blood and asked if we can bring her in as a walk in. The receptionist (I believe her name was Tricia) was VERY sweet and helpful, she explained since the servers were down in one location, another location cannot download the files from that downed store.

Took my doggie in last November 2017 for her yearly shots. Included the ProHeart shot for heartworms. Banfield said she was normal, little overweight, and needed teeth cleaned and a mole removed. Said teeth cleaning was about 300.00. Turned it down. Then on February 6th 2018, took her in for a cough. This time Doctor did not put her up on table, just bent down and said she had a heart murmur and her lungs was full of water. She had no symptoms of this. Gave me 250.00 of medicine for her to take.

My wife and I have been trying to cancel the wellness service for 3 of our dogs without any success at the yearly renewal period. I'm told that I can pay the outstanding amount to cancel service NOW ($800 per dog), but they aren't interested in the fact that it SHOULD have been canceled already. It seems that there is never a supervisor/manager available to escalate to and so far I have not received back any phone call. At this point, I'm afraid my only option is to go to the bank and explain the situation (provider will not cancel) to have further payments stopped. Due to the awful plan and the complete and utter unwillingness to 'fix it' we're no longer taking our animals to Banfield Hospital.

Wellness plan - you can't cancel. Don't do it. Customer Service - like robots. Won't help. Only want money. Pet Hospital - never the same vet twice. Bad customer service. I wouldn't take my beloved pets here if I were you. Trust my horrible experience and avoid the trouble.

Location- American Fork Utah. Date- 2/13/2018. I visited this branch of Banfield yesterday 2-13-2018 and was very much not pleased with my experience. My dog has had a lump growing on his eyelid for a few months that has recently been changing rapidly. I explained the situation before making the appointment. Within four seconds of the vet seeing my dog, literally as soon as we walked in the door from a distance of feet away he told me, "Yep, we are not going to be able to help you as we do not have any sort of equipment allowing us to deal with masses of the eyes." First of all, I should have been informed of this information before making an appointment and then being forced to pay for the service. Keep in mind there was no actual service.

On 1/28/18 we took our healthy, vibrant, 4 yr old Bichon Maltese to Banfield for his state required rabies booster. He died an hour later from anaphylactic shock in the back. I do not know if he actually died from anaphylaxis or if they did something wrong when administering the vaccine. They said his temp of 102.5 was on the high end, should they have rescheduled his vaccines? Should we have done ** beforehand because he was only 16 lbs getting the same dose as a 100 lb dog? We’ll never know and Banfield hasn’t returned any of our calls. We are devastated and heartbroken.

I son took his dog to PetSmart hospital in Eastland Center Dr. Seung ** didn't do nothing all she said our dog was overweight. She was still sick bad. We took her to another pet hospital and she was sick she needed medication, now she doing good now. So call Dr. ** she is not good dr. I think we should get our money back in full. If not I will put your name and the dr. Name in BBB, and a website how bad you all are.

When I first got my dog, we took her to Banfield. They told me if I signed up for the wellness plan that I could get discounts on services, free visits, etc. That was the only time I've been to Banfield. About 6 months later, I changed my card and didn't want to use the wellness plan anymore because we never used it. Lo and behold, they told me I still owed $600 from the ONE appointment we had 6 months ago. They said that I either have to pay it all now, or continue the plan until it's paid off and let the plan expire. See, they'll charge you for something every time you visit the clinic, and they want to suck you in for eternal payments. Best way to quit is to never start. It's a scam.

I started my dog at Banfield at 6 months of age. I renewed his plan in October 2017. He was due for a visit in February so I scheduled it. It was the first time I decided to leave him there and pick him up later. My dog is big and afraid of the vet but we've been able to get him treated every time he was taken to Banfield. On this visit however, they called me after I left and said they would be charging me additional money for a restraining fee. When I questioned why I was never assessed this fee in the past, I was rudely told, I would be paying it this time.

I signed up for a wellness plan for my pet. The services provided under the plan are misinterpreted and I have had to pay out of pocket for vaccines. I have pointed out to staff that I had already paid but still charged me. I have tried to cancel the plan but I told I am responsible for future payments. I like to know if there's class action going on against this so called pet hospital. It is not consumer friendly. It's a scam! Do not sign up for the wellness plan! All they wants is their money.

Neuter gone wrong - I took my 5 month old Pitbull/Mastiff to Banfield in Chula Vista, CA and joined the Puppy Optimum Wellness Plan, thinking I was doing the right thing. I picked him up after their standard 6 hour window, and he was covered in urine. I figured accidents happen and just disregarded it. So I cleaned him up when I got home and put him in his crate right away which I had fully bleached and had lined with potty pads to keep everything sterile. I also lined the seats of my car with pads as well to make sure his incision site stayed clean. Everything was normal the next two days until we woke up 3 morning after and he was hiding in the corner wailing in pain, so I checked his area and found a softball sized "scrotum" that had black and purple pus pockets all over it and it was DRIPPING BLOOD.

The reason why I rate this 1 star is because first of all I have a German shepherd and Rottweiler and they always bark at the people who work there. They get really mad and start looking at you in a mean way. Second is that every time my dogs bark really loud in the doctor office the doctors get really scared and say we do not want to take his test or vaccines. They are so scared. Third is that when we went there to do the vaccines for our dogs we asked them is everything even the vaccines all done. They said yes. The next day they send you a message saying they need two more vaccines.

Tonight to add insulting over lies, they tried to charge us more than $1,000 for a procedure (One thousand and that's correct) that we never authorized. I'm married for 43 years since High School and my wife NEVER lied to anybody. The phone call from the store was about $9 per tooth and as they said 'the plan' - that they asked me the last time to take on my bill of almost $300 - 'cover everything'. Understand to pay something, appreciate the professionalism and courtesy of the personnel, but the young lady that said was the 'Nurse in charge' and later run - no manager available (!) - in that store of yours (3301 Coral Way unit 108. Coral Gables FL 33145).

This pet hospital has promised a refund for my cat's stay in the pet hospital back in October 2017. No refund at all. I have emails that confirm my story. Due to their neglect, my cat had to stayed overnight in a different animal hospital "Blue Pearl" which cost over $700.00 that they said they would refund me the money. I am still waiting for the refund.

We have been patients for 14 years 11 months. Their cancellation policy on the wellness plan is disgusting. My dog passed away. They won't cancel the plan; they will not renew it but continue to bill me through the end of the billing cycle - Since we used more services this past year. This is disgusting policy! I never saw a credit when we only used the wellness portion of the plan for 10+ years. This company is greedy! I will never take another pet or refer Bainfield to another person! In time of grieving they still continue to take your money without hesitation.

My Fiance and I signed 2, twelve month Wellness plans for our cats. We did sign the auto renewal option when we started the plan in December of 2016. However, in October of 2017 we called the customer service number to cancel the auto renewal option. We are blessed with healthy animals, and we also found a local vet to help our cats if and when needed. We had no need to continue with Banfield Pet Hospital's services. Sure enough an amount was deducted out of my account this month (Jan '18), which is one month after the 12 month contract expired.

I made an appointment for my four month old pup to get vaccinations after finding a coupon on their website for a free office visit. I am disabled and on a fixed income so every penny counts. While there I let the doctor know she had a discharge and it was recommended they do a urinalysis. I asked for an estimate first, and after review, I agreed with the plan. In order to do urinalysis they needed my pup to pee. After waiting around 15 minutes without success they said for me to go home and bring a sample back. I returned within an hour with the sample. I waited in the waiting room while the test was done. The vet then came out to tell me my pup had a serious UTI and she needed antibiotics, anti-inflammatory meds, prescription food and a recheck in two weeks.

When you sign up, they do tell you that the plan only covers certain things. What they don't tell you is that at every appt. you come out of pocket hundreds of dollars. They always recommend something else has to be done, and each time is $100 or more. On top of that the monthly fee... and forget cancelling within the first year, unless you want to come out of pocket hundreds of dollars.

This morning I called our Banfield care center about my dog having a bad cough and his breathing being labored. She set me an appointment for Friday as a drop off. Then my son called again to see if there was a chance of getting him in and was told that the vet was in surgery and would call him back... She didn't ask for his phone number and likewise the vet never returned our call. Amazing that they are still in surgery this late in the evening. She also told my son to take our dog to an emergency hospital. Why would we go to another hospital when we have been with Banfield for over 5 years. Something needs to be done about the way these girls treat the people who call and if they say you will receive a call back one needs to be placed.

My pet died because I could not get help for him when I needed it. I took him to emergency. It cost $800.00 more and he died and they are still charging me, after paying all these years. They did a comprehensive exam and did not tell me his liver showed high on the test or maybe didn’t even do the blood work that is supposed to be covered in the insurance plan I have. My dog went a whole year before they checked him for thyroid problems when he started losing hair. Their services is not good.

I have someone who is going to give my dog a new home. So I call to cancel the insurance coverage. And I’m told the policy just renewed in August. So in order for me to cancel today I would have to pay. Why is it that I never receive any mail in regards to the renewal of this policy. In fact I have never received any mail or updates and the insurance. Only phone calls when the comprehensive exam is due. One time I received a letter telling me that I was neglecting my dog because I missed the appointment. This was not true because I did take him in. So I called and ask why would anyone send out letter. When the information in the letter is incorrect. I feel any and all companies should send out a letter when a contract is due to renew. We make monthly payments so we should receive information about the coverage we are paying for year to year. If I don’t pay I receive all kinds of mail and phone calls about what will happen if I don’t pay.

If I could I would give them zero stars, my dog sadly had to be put to sleep a few days ago due to a rare form of cancer that was found. Banfield was our primary care doctor for our dog and they did not detect the cancer nor did they do anything at all for him being ill all the countless amount of times we've taken him. He sadly began presenting many abnormal signs that a dog does not normally do so we became alarmed and took him to our closest banfield hospital. They had him from 9:30-12:45 and did nothing but draw blood. Meanwhile my dog was extremely ill. They told me to take him to a 24 hour hospital rather than keep him there and when they handed me him I immediately noticed something strange with his eyes.

Horrible facility. I had to pay for another dog that was not mine. It was horrible and I hate the customer service. Do not use Banfield if you can help it. They are horrible!!! They use people emotion and they take their money. It's awful. I have one dog and was helping another dog. Brought them to Banfield and they used my emotions and made me pay $1200 for a dog that I brought and helped. That is not fair. I used only $564 and had to pay double. Very upset.

I have a complaint on the Charlotte, NC 28277 Blakeney location. Had a terrible experience where staff was negligent and performing without consent. Staff was rude and did not have an explanation. I went to speak with the manager and he apologized because he admitted they messed up. I need someone to get back to me because this is not right. You have staff that is not sensitive to customers, providing medical care without consent and also poor at communication.

Attention all cat owners: Don't trust Banfield Pet Hospital. These hospitals are usually found at PetSmart locations, making it one of the most convenient and popular hospitals for pet owners. But in our experience, we've come to not trust the vets at our store. And I don't want to under exaggerate anything... We wouldn't trust them as far as you can throw em and boy have I felt the desire to do just that.

If there is a 0 star I would have given that! I had an appointment yesterday at 4:30pm and they did not even checked my dogs ears! When I came home I realized he had an ear infection. When I went there early in the morning they stated that they are not required to check the ear and the eyes!!! Then what are you checking when we came to the appointment!?? Why am I paying monthly if they will not check everything??? I am not even going there every month but I am paying? It's fine but when I am going there for an appointment every 2-3 months THEY NEED TO CHECK EVERYTHING MY DOG HAS!!! So we went there in early morning and they refused to check my dogs ear and sent us home even without looking! They said there was no doctor in (that was a lie) because I saw the doctor walking in while I was having conversation with the receptionist! Horrible place. So upset!

I would give this facility a zero if I could, as it is a terrible facility, with uncaring personnel, dirty rooms, vet techs who look like they just rolled straight out of bed. It is a factory for animals and they care only about making an additional buck, on top of your wellness plan. On my initial visit, Andrea **, DVM had to give my puppy an additional injection, because she withdrew the vaccine too soon (four pokes instead of three) and felt extremely uncomfortable doing a rectal temp. To top it off, I was told that my puppy got three pokes instead of four.

I am now on year number 4 as a Banfield Optimum Wellness Plan client for my Chihuahua Maggie. I am almost appalled at all of the negative reviews I am seeing and am hoping not all Banfield locations are THAT BAD. My location in Clearwater FL is great. I've been provided everything as promised and outlined in the information provided prior to enrolling her. And by the way, you can cancel at any time and are not "locked-in" to a 12 month contract. And even using them 3x/year is the same cost or less as is paying a private vet for services separately or as needed. If you do not take your pet at least 2x/year for annual comprehensive care then you clearly are not taking care of your pet! Where in this country, other than small farming towns, can you get all of the necessary and required vaccinations, spay/neuter, unlimited visits, an awesome phone APP and great veterinarian service for the amount paid per year?

I took my cats and my dog to Banfield. I didn't like the way the Salespeople (who were supposed to be vet techs) slapped a booklet down on the table where your baby was sitting, waiting for something to happen. If you have a healthy pet, you can make an appointment at any other vet's office and it would cost about the same as one visit at Banfield, maybe even a bit less. The difference that I have found since I left Banfield, is my new Vet cares more about the well being of my fur babies than suckering me into buying a wellness "scam" plan. I paid for some time and only took my babies a couple times. I paid out of pocket for way too much. What is the point of a "plan" if I am still paying for all the services and medications? I honestly should have known better than taking my fur babies to a Food Store to see the doctor. Shame on me. And Shame on Banfield. There are certainly a lot of Negative reviews on here, hmmm that means something. Do Not Go There!!!

Don't believe that just because you've purchased the so called WELLNESS PLAN that your visit is FREE. Banfield is a rip off of the WORST kind. They take advantage of your love for your pet and turn it into profit. The prices for services are ridiculous and every time you visit the doctors will find SEVERAL things wrong with your pet to ensure you pay for SOMETHING before you leave. Most of the so called medicines can be purchased over the counter at a much lower price. The gimmick is that they know that your pet means the world to you, they're your babies and they capitalize on just that. I am moving out of state and there are no Banfield offices anywhere near there yet I am still required to pay the contract out for 8 months even though my pet won't be visiting the hospital AT ALL!!! I don't know about you but $320 to give away. DON'T USE BANFIELD!!!

PetSmart policy is so misleading. They get you to purchase those wellness plans without adding the fact that you will be locked into a 12 month agreement. After finding out the savings is not so great after all and that you will probably not utilize plan monthly. Once they get you to drop your pet off... That’s their opportunity to call you and tell you your pet has A-Z. Thank God they were unable to get a hold of me or I would have agreed without thinking, to go ahead and add more cost to a plan I will not use much after today. Once I declined the service... They were not as friendly as they were when you first got there. Especially the doctor. They are not upfront about their policy. If you don’t ask, they won’t tell you. It’s a shame everyone has a game. And if you don’t know how to play... You will forever lose...

Dog passed away a year ago. And they are still charging me $35 a month for their insurance, despite many attempts to cancel. They refuse to cancel the account, and I've gone around and around the customer support side. These people are a complete scam.

So, I was told at my first appointment at Banfield, you get this, you get that. Easy appointments, flexible, can cancel anytime. Total lie! Every time I thought I scheduled an appointment, I was then called and told there was no available appointments, but I can maybe do a drop off appointment. First off, website is misleading, secondly, why was an in office appointment never available, and a drop off appointment is always pushed. I want to be there, and I don't want to leave my most likely scared, not feeling well pet. Ok, then I call 8 different locations, nothing for days, I call my dog's vet, squeezed me in on a Saturday in a minute (they are the best). Call to cancel Banfield, told, "Do you schedule your pets for their visits like you should, maybe if you don't wait 'til last minute..." I didn't, something looks off and I want it checked.

I just put my second cat on a wellness plan and took him back in for a follow-up and antibiotic injection. They told me that in addition to the charge for the antibiotic, there would be an additional $60 fee to anesthetize the cat to give him the injection. HMMM. Give an injection to anesthetize the cat to give him another injection. Poor bedside manners. Staff is both rude and incompetent. They try to up-sale everything as the employees (at least the vets) get 10% of the cost of any up-sale. I won't waste my time writing more--though I could. Just don't go there.

I have been with Banfield over 7 years. Although I like the pet hospitals that we have been to, I am very disappointed in their pet insurance. I moved from NY to North Carolina 13 months ago and called Banfield about 4 months ago when I realized that NC prices are cheaper, they have been overcharging me $12 every month that I've lived here.

Do NOT do this!!! If you try to cancel because your daughter needs a wheelchair they say you owe them $400 for one visit!!! Plus you still have to pay something when you take them in! Biggest con EVER!!!

Brought our dog into Banfield Encinitas to Dr. Julie **. After our dog awoke from surgery we found that he had been severely abused by Ms. Julie ** from Vermont. She removed 18 of his teeth without our permission then attempted to bill us over 1k dollars! She used a sharp wrench type instrument to open his gums and jaw. Never stitched him up! He was left crying in agony, given no pain meds, handed to us like a piece of trash, and when I called to say he wasn't doing well, lethargic and unable to eat she laughed about it! There's a petition to have her removed from practice as she has misdiagnosed several dogs with her narcissistic personality & the dogs have died. She has no remorse and we have now a over 1k bill to pay on top of a dog who was abused so badly his gums are still swollen and unable to eat as well. A young dog might I add.

I bought a wellness plan with the spay included for my dog. After deciding to wait for her to have a heat cycle before getting the spay done, we ran into problems. If the dog is older than 6 months when receiving the spay then the cost jumps significantly. Most other locations increase the costs due to weight, not age. My dog weighed the same at 8 months as she did 5 months. After refusing to pay more for a service I had already paid for, I tried getting a refund for the spay. They WILL NOT refund you for services not used. Stay far away from Banfield. Their customer service is a joke. And after all this they automatically renewed my account AFTER I told them not to. I'm still waiting on my refund to come through for that. We'll see if they follow through. I would give zero stars if I could. Incredibly unhappy with them.

Wish businesses would understand that unqualified "techs" and other random personnel can significantly and negatively reflect their business. Not sure why I was given only a 2-week Rx for ** (a cardiac med) after I attempted to transfer my vet care here. Tech tried to tell me I needed to f/u with my "reg vet." Uh... what did you not understand about transferring my care here? The most I could get is a 3-month Rx - and then I'd need to f/u with cardiologist.

Wellness plan is a joke, a scam. I had my dog's teeth cleaned. It ended up costing double what they quoted me. What was worse, the antibiotics they gave after the cleaning caused my dog to have kidney problems. I had to take him to a real animal hospital. I could have saved lots of time and money if I went to a real animal hospital in the first place.

I created this account only for this company. Never had I had such a bad experience with the policy as well as with the customer reps. I had a bad feeling when I get a call from them saying I haven't made a payment for the past 5 months. I asked them how is that possible if my credit card has funds and I set it up automatically. Of course blame it on the bank, so I asked the rep to process the full payment now. Came out to $500 in one lump; How did my card have enough funds to pay $500 but not the $60 monthly they promised.

I had 2 dogs on the Wellness Plan at Banfield a few years back. Other than getting a couple of "well visits" you weren't able to get an appointment otherwise. I canceled my plan because anytime my dog was ill they were always booked and gave me the Vet ER they refer the customers to. I took my dog to the ER which wanted $2400 and then did a same day follow-up 3 hrs later at Banfield who just agreed with the ER vet only to take my dog to a different ER that same night to find out it was something totally different.

I have been with Banfield for more than five years. Doctors always wanted to find a problem with my dog. The last visit that I made it was because he had an ear infection and developed an eye infection. They gave me the prescription and I followed the directions exactly how it was explained in the label. A week later I noticed that the infection continued in both his ear and his eye. When I checked what kind of medicine they gave me I noticed that the one that it was for the eye they put the label for the ear. I put this medicine to my dog for a week in the wrong area.

I took my Shih Tzu to Banfield with a severe itching and scratching problem. Dr and techs were great. While I was there they encouraged me to get the Wellness Plan for her. The way it was explained was that there would be a discount on treatments and medications if I signed up. Couple of weeks later took my other small dog in because of a knot on her chest and to get her generally checked out. Again with the Wellness Plan. Signed up both dogs and began having 2nd thoughts. Called to cancel the plans and was told that if I cancelled I would have to pay the "balance due" for the services that had been provided supposedly at an almost 50% discount.

The Banfield Pet Hospital in Independence, MO is a great place to visit. The receptionist, technician, and vets are all wonderful. I have two cats, one is a two y/o and the other is 3 months. I only have the wellness plan for the 3 month kitten as he had a rough upbringing in life and needed extra medications. Some people complain about the wellness plans and feeling taken advantage of BUT you need to read the entire contract because it is in fact, a contract.

I have been going to Banfield in Willoughby Ohio. I have had my dog on the wellness plan since she was 6 months old. She is now going on 4 years old. She just had an annual checkup several weeks ago and now I noticed a strange lump on her shoulder. I called Banfield and they said the earliest in room appointment was over 3 weeks from that day. I made the appointment but I said I would call if the lump changed. A week later I was concerned about it and called them again. They said there was a drop off appointment the next week so I took that appointment. I don't like to leave my pet because she has separation anxiety, so I figured I would just sit in the waiting room with her until the vet had time to check out the lump. I arrived at *8:30 in the morning figuring I would be there until noon. I told the receptionist that I preferred to stay in the waiting room with my pet until the vet had time to look at her.

While looking for pet insurance online I found Banfield Pet Hospital. They said they were offering a free office visit for new clients. Being in financial trouble at this point we figured why not make the appointment and go from there. We purchased a wellness plan that seemed to turn into a nightmare that we wanted to get rid of the very next day. Banfield agreement was, cancel within 4 days, get your money back. But that's not how it went. I called the next day to cancel and not only did they keep my $188.90, but they charged me another $80.00 apparently for canceling. They did nothing but a normal exam. What they are not telling the new clients is if you do not purchase a wellness plan you have to pay for that so called FREE office visit.

On October 11 I had called Banfield, in Rancho Cucamonga, CA regarding my fur baby Maltipoo 7 yrs old who was not eating, urinating a lot and just drinking water. Per the receptionist suggested that to bring her in the following morning at 7 am, I did. By 10 am I didn't hear from Banfield so I called. Doctor had back to back surgery and my fur baby will be seen as soon as the doctor can, meanwhile my baby is sick and stuck in their kennel with no medical attention? The tech said my dog is eating and drinking well (that's odd?). So I ask her, "What did you give her to eat?" She said a cookie and water. Unbelievable, I said I know for a fact my dog didn't eat a cookie she has no appetite and she is only drinking water, she said that's what she been told. I in turn stated if the doctor doesn't see her within the hour I will pick her up and take her to another vet. Omg... liars.

I have been with Banfield for 3 years. I took the plan based on their recommendations. There are a few issues I found here and surfaced in my last appointment. First, my dog was said she have a murmur. Shortly after that visit it was said she didnt. Fast forward two or so years... She has a murmur and it is recommended to see a specialist. I was told to get the EKG. Not part of my plan. She also had back pain and needed and x-ray. Again - not part of my plan. I find out that I can increase the plan per CST and when I went to do it, the doctor refused and said if I did she would still make me pay out of my pocket because I didnt have the plan prior to the appointment. The terms and conditions (P3 #6) say I can upgrade at any point - yet she said it is up to her and she wont do it.

BANFIELD DISCRIMINATES AMERICAN DISABLED VETERANS - @Banfield. Banfield Pet Hospital and their corporate employees have become greedy & uninterested in their customers' retention. The level of commitment to the services we pay for has fallen over the past 4 years out of the nine years my best friend has been a patient. Since living in Summerville SC and moved to Lakewood CO we've encountered 3 major complaint issues where I contacted the client advocate team to have the on-site manager questioned for the doctors' ethics.