Banfield Pet Hospital Reviews

Beware of the scam that Banfield Pet Hospital / Pet Smart in Ann Arbor Michigan is pulling. I cancelled our pet wellness plan before we moved away from Ann Arbor because they are not available at our new location. Even if they were available I was not impressed by their incompetence of record keeping - trying to double bill us in the past and different people working there insisting on double vaccinating our dog (when she was just vaccinated) and other weird issues that showed their people were having issues with accurate record keeping & trying to double bill us on many occasions. Our bill was paid in full and I cancelled the service so that no money was owed when we moved far away from Ann Arbor Michigan.

My dog was injured in an accident and needed emergency surgery. The staff at Banfield Pet Hospital were attentive and very caring. Even though they were not able to do his surgery they were able to quickly get us to a hospital that could. They even loaned us their stretcher to transport him safely to the next hospital. Thank you for helping Shadow.

2016 Dr missed 1-2 of the mammary lumpectomy removals, B said they'd put it in the dog's chart: next dental cleaning they'd remove the masses without charge. 2017: teeth ok, cleaning not required. 7/14/2018 wellness visit requested pre-op dental cleaning, spay and mass removals review. Dr said, here were no lumps. Scheduled dental cleaning and spay, "before plan renewed". Non B vet-tech examined dog; found the masses, said dog really didn't need a dental cleaning. 8/19 called B to make sure they scheduled enough surgery time for the mass removals too. They said yes they had, and come at 0815 to discuss with Dr. 8/21, 0815, Dr said she was only scheduled to do a dental cleaning. She read the chart: "dental cleaning, Spay, mass removals". She said she was "not comfortable doing the mass removals" and "spay and dental cleaning could not be done at the same time".

Because of the superior customer service support I received from a manager at a local hospital, he reached out to corporate and was able to resolve my issue to ensure my contract was cancelled as promised back in February. I wish he could help everyone else, but he's local to AZ. He would make a great customer advocate to corporate based upon his superior listening skills and ability to close the gaps towards resolution. Thank you.

I have been a loyal Banfield customer for 10 years. The service has deteriorated to the point that I am closing my accounts for my three dogs and going to pay out of pocket going forward - Reasons Why: I live in a metropolitan area with 3 Banfields in less than 30 miles from each other. Not ONE of them can see my pet sooner than 2 to 3 weeks out. The excuse always is "We are short Doctors". If you have a semi emergency or concern and want to take advantage of the free visits, again, waste of your time...they never have availability for last minute appointments or give priority to a possibly sick or injured animal. Instead, they send you the very expensive 24 hour emergency care vets.

Looks like anyone can walk in at your business and add a pet to someone's account without the member authorization, right??? Well, guess what??? This is what's happening here. Looks like my son or his girlfriend went to your store and enroll their 2 dogs under my account!!! I never signed nothing for them!!! This is not my signature and they are not my dogs!!! Who is paying you since then??? I know I am not. You are calling the wrong person. I have 2 dogs with you guys!!!

I took my cat to the vet to get his updated vaccinations and he came back with fleas. When I called the animal hospital to try to get it fixed they refused and said I would still have to pay the normal charge even though he got it from them. Fleas are a pain in the ** (as most pet owners know) so I would recommend not going if you plan to keep your animals flea free!

We read SO many bad reviews about Banfield's Wellness plan, but we knew we needed to find a wellness plan to save us money with our new puppy. Our local Banfield had good reviews. (You should check the reviews for YOUR location before deciding on them as your vet.) After doing thorough research, it seems most people are dissatisfied due to the fact that you cannot cancel your plan within your first year. To be clear - you are paying for a service and are essentially being set on a payment plan, NOT a monthly payment to cover everything for that month. You have the option to pay the full amount up front or break up into monthly payments over the next year - which is what most people do.

Here is our sad story. I just attempted to cancel our dog's wellness plan that we first obtained in July, 2015. They said we could get out if we paid the lesser of their inflated charge, $221 for a single visit this wellness plan year or continue to pay the monthly fee until it satisfies this "obligation." Now let me tell you about this recent visit. We were robocalled to bring our dog in. When we arrived, the receptionist wanted us to leave our dog until it was convenient for the staff to see her. On every single visit in the past, we insisted to stay with our dog during her visit. We left after rescheduling a visit. You would think there would be notes in our dog's file since we have crossed this bridge with every other visit.

We have a sheltie and took him to Banfield for a checkup and have been using them ever since. Our groomer noticed a rash on his belly so we took him to Banfield and they said it was nothing. Lo and behold it got worst and we cut most of his hair off. His problems were constant hunger, a lot of water, fatty tumors and weak hind legs. Banfield then sent us to a skin doctor. Make a long story short, our grand-daughter suggested her vet in Rosarito, Mex. Took her only 2 HOURS to tell us our dog has Cushing's disease, gave him a tablet and he was walking okay, but could only give him limited pills as it would affect his liver. Had it been detected earlier he would have been alright by now, we have spent over $3000 at Banfield's. WHAT DO I DO???

I joined this program on the recommendation of a relative. I thought it sounded great to give my two-year-old miniature schnauzer a program that would ensure his well-being as I was concerned with giving him the best care available. On the first visit which was required for a physical, I ended up putting out additional money for exams on top of the monthly payment. When I inquired about flea medication they ended up giving me something besides what I had been giving my dog stating they didn't have it available. This particular internal flea med made horrible blisters on my dogs nose and ears. They recommended a biopsy. I asked if it could be due to the flea meds and they said absolutely not.

Without a single doubt, this company is nothing but a con job all around. Their services suck, they bamboozle you with false, unethical claims. They make "wellness plans" sound like pet insurance and once they've "gotten you" then they proceed to load the bills like crazy. Never trust them, never do business with them... I gladly paid more than 1/2 of my "contract" just that I could be done with these scoundrels! It was worth it so that I NEVER EVER had to deal with them.

Having my dog euthanized on Aug 1, 2018, 17 half yrs old in Marlton NJ, they took him while I paid the bill and my Husband waiting in the room while he was SCREAMING, weighed 17 half pound Cockapoo, she put catheter in his little feets. DID NOT TELL US WHAT SHE WAS GOING TO, she said he had small veins, she should have told us first, I would have got him out of there, she put the Meds in his feet where the catheter where didn't work. She was blowing up his veins up in his feet. Didn't work. Then his stomach, didn't work. Picked him up and then took him from me and my husband and said he pass not with me with them not us. THIS WAS CRUEL PUNISHMENT to ANY Animal, and to US. Need to get Chanel 10 -- news Marlton. This has to stop, I Have had a dog put down before not like this, they put him slow into a sleep and then gave him the shot???

We took our French bulldog to the Hyde Park location. They did a quick exam then the Dr. was gone. The tech came back and told us a variety of things was wrong with our dog. So we decided to go get a second opinion. Come to find out our dog only had seasonal allergies. 157.00 and done not 434.00 from Banfield. They are crooks and do not take any care for your pet.

I have had a lot of pets and moving a lot used a lot of vets. The Queen Creek Az one is terrible. Have never seen a vet practice that was so uncaring about my pet. They are uncaring and unprofessional. Prepaid $500 for their maintenance program and wanted out 2 weeks later due to their lack of interest and poor service and they only refunded $300. It's only about the money here.

When my dog died after I took her in and she had a stroke and came out from their office limping, it was downhill and she died a few weeks later. I called and canceled my account and even paid two monthly payments after to clear the account. Now they billed me for $155 and I sent them a letter but they refused to acknowledge that I canceled the account and still sent the bill to the collection agency. PLEASE DO NOT USE THESE PEOPLE FOR YOUR BELOVED PET... THEY ARE TERRIBLE...

I have had Banfield for a few years now. This seem to be great in the beginning. Walk-ins were welcomed and I wasn't paying an arm and a leg for service. I find that they have switched tactics. I can't remember the last time I went in there for a routine checkup where they were not trying to charge me for something. Almost as if they force the purchase by "highly suggesting" that you have this item for your pet. Lots of unnecessary pressure to make more purchases. I pay the highest premiums and yet I have to wait a month to be seen only to pay more after the visit for somethings I don't need.

When I first purchased this plan for my 8 week old puppy it seemed worth it due to the vet visits having to be every 3 weeks for vaccinations. Now that she's almost 2, I've come to the hard realization that it's a TOTAL SCAM. I tried to cancel my plan last November because I knew the 1 year mark of me signing up for the plan had passed but when I tried to call, they told me it was 3 days past the expiration date and they automatically renew the plan without notifying you! They said I could wait another year, and pay $25 a mo., or I could cancel and pay the fee of what the plan is actually worth aka around $500. Please do not get sucked into this, it's 100% a scam and their vets will do anything to get money from you without actually giving accurate care to your pet.

Where do I begin. I visited Banfield Pulaski Highway, my chihuahua was seen there for a skin infection and the service was Extraordinary. Dr. ** is the best. She’s very calm, knowledgeable and genuine. She took the time out to first assess my chihuahua thoroughly from head to toe, then educate me on her findings. After prescribing her a treatment plan, my chihuahua was much better within two days. The worlds need more veterinarians like Dr. **. I would highly recommend friends and family to Banfield to see Doctor ** and staff. ⭐️⭐️⭐️⭐️⭐️

My pet recently cut herself on her side while playing with her brother. It was about a 4 inch cut so I immediately called Banfield at 5:40 pm to let them know I was coming. The lady on the phone said not to bring her to Altamonte location because the doctor was leaving in 20 minutes. I told the lady that it was 5:40 and you are open till 7 pm and you still can't see us. The lady said that I needed to go to the emergency Vet. I then called the Banfield in Orlando and she said they couldn't take her either because they only had one doctor. They also said to take her to the emergency Vet.

This is a total rip off, starts seemingly as a good plan, they make it look as if your pet is fully covered until you try to use it. The only time I took my dog for checkup I still had to pay about $60.00, when she got “fix”, that was the only reason I got the coverage, I still had to pay a $160.00 extra. Do the math $41.95 monthly =$503.40 plus 49.95 membership =553.35. If that was all, it is reasonable. Is a little more than what I have paid at other places to get female dogs spayed but then they hit you with additional $220.00 in my case, so the total is $773.35 to get a dog spayed and to make it worse if you don’t cancel 30 days before the contract expires they get you with another year contract @33.95 for 12 months. The total cost of plan $960.75.

We took our 10 week old puppy to this clinic on 06/30/18 because of him having difficulty breathing and seemed like a cough. The vet stated that she did not see anything of what we were saying as the puppy was excited. She stated that his lungs and breathing sounded fine. He was given his second set of puppy injections and we went home. We returned again on 07/06/18 for the exact same issues but it had progressed. Our puppy was not breathing right, a lot like "gasping" for air. We dropped our puppy off for them to observe him for a bit. They performed some xrays and had state they had to place him on oxygen because he was not breathing well.

A simple annual checkup for my dog ended up costing me almost $500. Very hard sell on their "health insurance." Ended up getting many things I didn't want and wasn't told about (ie.bloodwork). So for a heartworm test and 6 months of heartworm medication I paid $500 and saw a vet for 60 seconds. The tech. did everything. Don't be the dope I was!

I went to the Banfield in Lady Lake Florida with my 5 month old puppy I had adopted one week prior from a shelter. The shelter required that I go to a veterinary office with in 10 days so PetSmart gave out a coupon book for adopting a shelter dog which has a free Office visit coupon in the booklet. I made an appointment for 5:30 this evening. A girl came in and said she was going to check all the records to make sure that the puppy had everything. I said the dog was just adopted and the shelter did all the vaccinations. They would not release the dog without everything. She said, "We would like you to purchase a wellness plan." I said that I was not interested. She left the room, came back in and said that I should probably get a Lyme disease shot and some other shot I never heard of. Neither of which was applicable toward my dog and his lifestyle. I said I don't feel those shots are needed so she disappeared again for 25 minutes.

I was sold on the Banfield Optimum Wellness Plan 11 years ago for my sick puppy and have been a member since then. They said I had unlimited office visits and would accommodate me as my dog has medical complications. The past 2-3 years they will NOT accommodate me! WHAT IS THE POINT OF THIS MEMBERSHIP IF I CAN'T EVER GET AN APPOINTMENT WHEN MY DOG NEEDS IT? I sometimes live in rural areas far from a Banfield and need to order my dog’s prescription food, flea prevention, etc. All the vet has to do is sign the prescription.

Banfield Wellness Plans are a big push with Banfield. I like others I'm sure got suckered into signing up back in 2008. The first time I had the plan was back in 2008-2013. My dog died of cancer in 2013. I canceled and they obliged the cancellation in writing due to dog's death. Rescued another pet 2 years ago in 2016 and opted into another plan based upon that experience. My experience has been awful this time around. They are understaffed with doctors at all of their clinics (the regular theme weekly) so you can't get your pet in for weeks at a time should you require care outside of regular shots.

The staff at front desk at Jackson, MS location is very rude and unprofessional. Got a call for appointment scheduled and the person mentioned that the appointment was scheduled for today instead of tomorrow. I was surprised but quickly changed my plans and took the pet there. They refused to accept the pet and did not accept the mistake they made in scheduling. I was delayed by more than hour at work and had to drive extra 45 miles just because of this miscommunication. The least they could do is keep the pet (who is on their Early Care Plus plan) for few hours so that I could report for work and pick during lunch. Very unsatisfied.

The Banfield location at 305 N. Marketplace Blvd., Lansing, MI, had us give 2 tranquilizer pills (one on Friday evening and one that following Saturday morning), to my mother's 18 month old Puggle, prior to us being able to bring him in to have his nails groomed. Something I felt reluctant about from the start and now I definitely regret that we did. Once checked in, Mickey was taken into the back for what seemed like 10-15 minutes, then returned to us in a most disturbing and highly unprofessional manner. As we greeted the Banfield Rep that brought him out to us, I was taken aback by the way she greeted us by asking if we had checked out yet, almost sounding as if we would be expected to walk out without paying.

Just had an amazing experience on a heartbreaking day. We had to put our angel Lucky down and were fortunate to have the outstanding care of Dr. ** in Banfield’s Palm Beach Lakes location. Her compassion & skill for Lucky as well as those of us in despair, was truly amazing. Hope Banfield knows what an incredible gem they have in her!

We had a very disappointing and heartbreaking experience at this location. My mother took her sick dog to Banfield @ Fontainebleau in Miami. Our dog had a very acute medical record and slim chances of survival. Instead of support and consideration, the treatment we received from Dr. Enzo ** was quite cold and blunt when talking to us. My mom and I were involved in pickups and drop off with our dog while she was on liquids and when I picked up my mom's dog the first night the dr. was very short with me while explaining our dog's critical medical record.

My fur-baby loves Dr. Sam ** & his team! My fur baby is Frutista Taco Bell-a who has been cared for by Dr. ** for the past 10 years. Based on the length of my relationship (and that of Frutista) with Dr. **, I am in a position to provide an accurate, uninflated review of Dr. ** and this Banfield location (#1954). Frutista is a rescue cat that I took to Banfield for an exam prior to finding her a permanent home. As it turned out, my fur-baby and I are inseparable. My experience with Dr. ** & team was excellent so I elected to stick with Dr. ** ever since.

The company has the worst customer service organization I have ever dealt with. I attempted to modify my wellness plan. They have an hour plus wait time to discuss with a live person. They are rude and obnoxious and not helpful. I am contacting the Better Business Bureau and logging a complaint. Once you have signed up, they make impossible to modify or cancel.

Unable to cancel the plan after my dog died... I canceled my credit card it was under just to stop it. I'm probably going to have to hire an attorney, but it's worth it to not pay them. I would have no problem paying for the plan if I could cancel it... My dog is dead. These people are a bunch of losers.

I have faithfully paying Banfield since 2007 for services to my dog. On May 29, 2018, my dog died. I have been going back and forth to Banfield since January 2018, because my dog has peeing blood, hard to do a bowel movement without straining. They have run many test and could never tell me why. In the beginning of May 2018 I took my dog back to Banfield because he was not eating and straining to pee. They charge me $239.00 for a X-ray and said that it look like he had cancer and they needed another $150 to do a cancer test. No, I told them, "I have been bringing my dog to you with a problem since January 2018 and you still have not told me what is wrong". Then as I was getting ready to leave another doctor came out and said, “Please get the test done, because if you did not bring your dog today he would have died on you in 3 days, and we will only charge you $50 and will have the report in 3 days.”

I had a cat that was extremely malnourished show up in my garage and I did my best to feed her and make her as comfortable as I could but, after bloodwork found out that her kidneys were in such bad shape that there was no way that she would make it. My friend and I were very low on money and after the bloodwork and the cost to put her to sleep, it was way more than either one of us had. After seeing how this kitty hit us, they were able to waive the fee of putting her to sleep for the amount of money that my friend and I had left in our pockets. They are incredible people and deserve all the love in the world for what they do for our beloved pets. I was able to give her a beautiful final resting place in my backyard.

On 5/1/18 I took Moto to Banfield Pet Hospital, I have been using this vet since I got Moto in 2009/2010. Typically I never ever do drop offs because I do not trust anyone, however this time I did drop off at 720 am due to having to work. Moto went to the vet for a simple upper respiratory infection. I called the vet several times that day for updates and finally was told we can pick up at around 5. When we got Moto back home we realized that it seemed that she had some lameness in her backend, we thought it was her legs. I called the vet the next morning after getting the runaround the vet told me that it’s just probably stiffness from laying in her legs to call back in 24 hours if it continued and that they couldn’t have done anything to her. On 5/3 we took her back to Banfield and they didn’t even want to touch her.

The hospital visit was fine but they rip you off when it comes to cancelling and fees and saying you get a "free" exam. Do not go to Banfield and NEVER sign up for a wellness plan, I was ripped off and spent more money than I should have at a normal vet.

Don't bring your pets here! Beware! They only care about taking your money accruing BS CHARGES for things they didn't really do! My pup died last Tuesday! He was 8 months. I had to pay $125 to cremate my best friend. Now calling this company to cancel this program which I've been consistently paying $36.18 for 7 months. They said I accrued over $600 in charges past the plan. The only thing they ever did was his 4/5 shots which probably cost 10-20 a piece. Which THE WELLNESS PLAN is supposed to keep your puppy alive! They slacked on giving him a 6 month booster and doing any follow up. Yet I was told they did a fecal test and other tests within the first visit! Not true! They never disclosed any tests.

I purchased the Wellness program 3months ago... and it covers absolutely months. Went on with my Siberian Husky puppy who has diarrhea plus got a hold of my nail glue. So of course I’m nervous and so is my puppy. Nurse was so rough with thermometer. My puppy cried then the vet came in put a muzzle on her and told me pretty much in order for them to check her it would be 698.00 or I can purchase meds which came out to 40$. And I pay 63$ a month for plan. I waited 3 1/2 hours so she can tell me to go get the glue removed by a groomer or I can TRY RUBBING ALCOHOL. Mind you my puppy has a open cut. They are only interested in money. Then the vet told me if my puppy bites her she had to call animal control. I’m not a vet and I explained that my puppy was very nervous and in pain. The “VET” said, "I barely touched her."

Like many others, joined the Wellness Plan to have discounts on regular services. In reality, a payment plan. If you move out of the USA, they just continue to bill my card the monthly fee. Of course I have asked where I can get their 'World Class Service' in my part of the world, but their 'World Class Service' applies in the USA. OK, so cancel my plan if you can't provide the service. Aaah and that's where the THEFT comes in. Because I have signed a wellness plan, where they claim they are merely recouping costs, they can keep charging me and not provide services - because I was so stupid to move my dog from the USA within three months of the wellness plan rollover.

I don’t advise anyone to get this wellness program. I wasn’t happy. I never got service. When I would make an appt I would get cancelled. I asked for a refund and they took a lot of money off my credit card. All I got refunded was 154.75. What a rip off. I got better insurance and I’m happier.

I been with Banfield at address: 420 E Expy 83, McAllen, TX 78503. Since 2007 every year the service been going downhill. They fired all the good doctors and employees. I been having trouble getting thru on their phone. On 04/18/2018 I called at 9 am in which they open and try for ten minutes to get thru and I would only get their message then it said you can leave a message but it DID not let you leave a message. It went thru their message again.

This service is a rip off! If you compare the cost to the annual wellness plan, it’s not worth it. We had a dog that went to the veterinarian twice before we gave her away. They claimed that the services rendered, was $700, more than the plan, so I had to pay $500 to cancel the plan! The dog had a stool test done and was prescribed antibiotics that I had to pay for out of pocket. This “wellness plan” is a scam! They get you on board and if anything happens to the animal, you still have to pay. They inflate the cost of services performed, so that you are stuck paying $500!

We've had the insurance for several years but finally got around to 'trying' to change to a new company. Banfield wouldn't let me cancel my policy! I even consulted with an attorney and there's no way out until the end of the calendar year. Even if my pet were to die, I would have to continue paying. My pet is very healthy. No issues, ever. He goes in once a year for an exam and rather than taking him and seeing the vet, spending an hour or so, you must drop them off at 7 am and leave them for 10-12 hrs. It's a terrible system. You never have the same vet twice. I cannot persuade anyone enough to NOT USE this company! They are there to strictly make money, not for the care of pets.

Big time scammers!!! I’m thinking this is the best option for my puppy think again. I started this wellness plan for my puppy to get her started with her shots. This first year things were ok, I wanted made aware that this wellness plan will automatically renew itself after the year. So I figured out after it renewed of course. Over this second year this service has been horrible. Every month I call I’m to see if there’s any available appointments and there’s none that fit my schedule. I’ve called several locations here in Pheonix Az, nothing!!

Banfield is a huge scam. You agree to a wellness plan yet every time I take in my Pomeranian Ruby for any concern I ALWAYS pay out of pocket, and never less than $100. I’ve tried different locations hoping for a better experience when I came across Banfield in Danville, Ca. I thought finally a legit vet. Yeah right! Same thing always so much money out of pocket. So finally my year is over and I cancel the very second I get the chance. Apparently I was being charged monthly for a spay Ruby NEVER got! Asked for a refund and they said they’d credit back $100! $100!!! They steal your money. Don’t take your family (pets) to Banfield.

If you have a Wellness Plan with Banfield and think that when your pet dies they will let you cancel right away - don't! My cat was put to sleep yesterday and when I called today to cancel it they informed me that I owe $153.65! They pay Customer Service Reps to tell you something about Retail Costs - Plan Costs and the difference that you owe. If my cat were still alive right now I wouldn't owe anything. Banfield is right around the corner from my house and I used to love it, now I realize they only want money - thanks Banfield!

If I could give zero stars I would! We had issues with our cards that we were using for the plan being compromised. When we would get a new card, we would call and update. Two days later I'd get calls saying we never paid. Multiple times the card info was taken, no payment made, as well as also having a payment taken and not applied to the account. The last payment of our plan was just made and of course we get a call saying we owe them still. The money has been taken from our account.

I brought my nine month old kitten, Tuna, (adopted from a PetSmart Charity I volunteer for) to a Banfield Pet Hospital to get an initial checkup. I wanted to ensure he had all of his shots up to date and to begin a Wellness plan for him. The doctor examined Tuna and suspected that his red gum inflammation was due to stomatitis. She recommended to have x-rays done to gauge the extent of the damage/disease. This location did not have the necessary equipment to perform that test, so I was referred to the closest location that did—over 45 minutes away. At my first visit with this second location, the vet gave me similar information about stomatitis—all of which I had researched on my own prior to the appointment. He told me that they would need to remove all of Tuna’s teeth to cure the stomatitis—as the disease is congenital and would not improve.

My Tank died on March 20th from Lymphoma and back in December she required special care that Banfield could not offer so we could not use their services. I tried cancelling the plans that I had today that we had for 7 years and apparently even after your pet is deceased these people will take your money. This was a waste and save your money and pay cash for your pets care.

My dog hurt herself at 7:30 am on a Friday. I called every Banfield in the San Antonio Texas area. I got denied a visit for each one was overbooked. The most popular reason was that they only had one vet on duty and they were scheduled for surgeries all day. We pay them monthly but yet they want to send us to emergency vet during operation hours? Never had I ever been denied same day visit with other offices for emergencies during operational hours. They want your money but they don't provide the service you are paying for. My wellness plan is up in August and Banfield has lost my business forever after this.

I am so frustrated with Banfield. Specifically in Las Vegas. My mother took our family dog in for a checkup/tape worm checkup to be exact. Just to see if she had any then 10 mins later, they deliver the news that our Pomeranian is pronounced dead! What the ** Banfield. Seriously? Our baby was barely 2 years old and now she's dead? This is ridiculous. Our dog needs justice. This company needs to teach their "vets" more than sticking a needle in a animals body and hope it'll get better. This company needs to be shut down.

To begin with, one of Banfield Pet Hospital located in West Los Angeles 11250 W. Olympic Blvd was closed due to poor service and many complaints about you and your pet was received in getting in. Receptionist with attitude problem and vets don't want to speak to the pet owner to give a more precise report on pet's condition. The only good Veterinarian there was Doctor ** and she quit working for Banfield Pet Hospital. After they closed down Olympic facility, my dog's file was send to Culver City location. When Jake need to see a Vet due to rectal bleeding due to constipation, I have a horrible experience with the receptionist at that facility. The male at front desk was rude, hold my dog who was experiencing horrible pain like he was a bag of potato.

I had this pet insurance for over 30 years with a number of pets. They always got their automatic withdrawal until December 2017. Something got mixed up and I have 3 pets on the plan. Money was short then. Each plan hit with the same bank account number. All were unable to process. They did this 4 times with each hit costing me 29.00. I had close the account for it to stop. Banfield never called me to tell me that there was a problem for 3 months. I would have liked to have got a call after 1 or 2 hits that were returned. Instead I got a bank fees for over 250.00. BEWARE. The bank said since I set up the automatic withdrawal I am liable for the fees. When I contacted customer service the agent were rude and telling me that I was lying. I asked her for a supervisor to call me back. I am still waiting for the call. It has been a week. It the statement of my account from the bank. Stay away from the automatic payment withdrawal set up by Banfield.

I am receiving threatening letters from Banfield because I cancelled my plan. My year was up on both of my dogs when I cancelled. Now they say if I don't pay the monthly fee I have to pay for all services my dogs received. They automatically take money out of my account. I never received a renewal notice and you can not stop them. Finally my card expired and they can no longer take money out of my account, now I receive threatening letter. By the way my one plan was for 4 years then I added a dog for 1 year. The cost increased every year and you never get notifications. It has doubled from the price I was first quoted.

I took my cat to the Banfield Hospital in Cape Coral, Fl. She went in to be spayed and a few vaccines since she was a kitten. After her surgery she came home drowsy and unresponsive. She was a very playful cat so I assumed it was the anesthesia that was still in her system. A few days later she still had not bounced back. I called the vet and they told me to bring her in. They gave me a special food to feed her and after a few days she was getting worse. I went back a third time and the vet said, "We had tried everything. We just have to wait it out." I was blown away because at this point I didn’t think she was going to make it and they had no answers for me.

This hospital did not get proper authorization to add an animal to an account because their vet techs do not do their jobs properly to check for the right account cause all they care about is just get the money and charge money for services that were suppose to be added to another account. Charge for services that were not needed cause the plan included those services already and refuse to transfer retro refunds for services that the plan already included.

I had Banfield as my primary pet care until the day that my pet really need care. First they said they could not keep my pet because of overbooking, then they send my pet to another Banfield that keep my dog for over 5 hours and did not provide any care, my dog almost bleed to death. They only care for me to sign and pay for tests over $500 and keep saying that tests was not clear but the vet told me to take my dog to an ER to get fluids and medication but did not provide themselves because it was almost time to close. But for 5 hours they kept my dog there with no treatment.

My son's pet whose name is Pancho was taken (March 8) with symptoms such as: diarrhea, vomit, the dog was there all day to be checked, and examined his feces, blood, urine, all results of the lab work were negative, they also took x-rays of the dog, and found that he had a swollen prostate, when my son picked up the dog the physician said apparently the dog ate something out in the yard or might have picked up some drug. However the physician observed that this dog did not eat during the day and prescribed ** because observed that the dog had pain and **. The dog was picked up and the physician said that if the dog does not eat any food the dog needs to go back to the clinic the next day. When the dog arrived at home he did not walk anymore and his jaws were locked (this the reason the dog could not eat) and that situation was due to extreme pain he had.

DONT DO IT!!! This company added an extra 20 dollars to my monthly wellness plan for **. Saying I was receiving a discount for ordering a 12 month supply. Completely inaccurate, much cheaper online. Well after full payment of the plan they kept 4 of my ** pills and told me I couldn't not receive them. Basically stealing from customers, if you ask me.

The wellness plan is excellent, for them and their bank account. You are far better off just paying for the services as they are performed. They make it beyond difficult to cancel and require you to jump through countless hoops to do so, all the while smiling all the way to the bank charging you $35 a month. It took us over two months to successfully cancel, and conveniently the cancellation was approved two days after they took another non-refundable payment. They also allow minors to sign contracts but then use that as an excuse to not cancel the plan because you will need to provide various types of proof that the person who signed it is in fact a minor. Long story short, it's a great business model. They collect hundreds of dollars per year and provide minimal service for the plan. DO NOT SIGN UP FOR IT. Unless you like to put money in the pocket of a shady business without getting any value in return.

I brought my pup to the Banfield in Stroudsburg and couldn't be any happier with the staff there. Unfortunately, after this past snow storm, I was forced to go to the only other Banfield close to home (Whitehall location) because Stroudsburg's servers were down. My 4 month old puppy has been dealing with an on and off UTI and after being fine for 3 weeks after taking her meds, the UTI came back full force again (bleeding and discharge coming from her lady parts). Both my boyfriend and I called in a panic once we saw blood and asked if we can bring her in as a walk in. The receptionist (I believe her name was Tricia) was VERY sweet and helpful, she explained since the servers were down in one location, another location cannot download the files from that downed store.

Took my doggie in last November 2017 for her yearly shots. Included the ProHeart shot for heartworms. Banfield said she was normal, little overweight, and needed teeth cleaned and a mole removed. Said teeth cleaning was about 300.00. Turned it down. Then on February 6th 2018, took her in for a cough. This time Doctor did not put her up on table, just bent down and said she had a heart murmur and her lungs was full of water. She had no symptoms of this. Gave me 250.00 of medicine for her to take.

My wife and I have been trying to cancel the wellness service for 3 of our dogs without any success at the yearly renewal period. I'm told that I can pay the outstanding amount to cancel service NOW ($800 per dog), but they aren't interested in the fact that it SHOULD have been canceled already. It seems that there is never a supervisor/manager available to escalate to and so far I have not received back any phone call. At this point, I'm afraid my only option is to go to the bank and explain the situation (provider will not cancel) to have further payments stopped. Due to the awful plan and the complete and utter unwillingness to 'fix it' we're no longer taking our animals to Banfield Hospital.

Wellness plan - you can't cancel. Don't do it. Customer Service - like robots. Won't help. Only want money. Pet Hospital - never the same vet twice. Bad customer service. I wouldn't take my beloved pets here if I were you. Trust my horrible experience and avoid the trouble.

Location- American Fork Utah. Date- 2/13/2018. I visited this branch of Banfield yesterday 2-13-2018 and was very much not pleased with my experience. My dog has had a lump growing on his eyelid for a few months that has recently been changing rapidly. I explained the situation before making the appointment. Within four seconds of the vet seeing my dog, literally as soon as we walked in the door from a distance of feet away he told me, "Yep, we are not going to be able to help you as we do not have any sort of equipment allowing us to deal with masses of the eyes." First of all, I should have been informed of this information before making an appointment and then being forced to pay for the service. Keep in mind there was no actual service.

On 1/28/18 we took our healthy, vibrant, 4 yr old Bichon Maltese to Banfield for his state required rabies booster. He died an hour later from anaphylactic shock in the back. I do not know if he actually died from anaphylaxis or if they did something wrong when administering the vaccine. They said his temp of 102.5 was on the high end, should they have rescheduled his vaccines? Should we have done ** beforehand because he was only 16 lbs getting the same dose as a 100 lb dog? We’ll never know and Banfield hasn’t returned any of our calls. We are devastated and heartbroken.

I son took his dog to PetSmart hospital in Eastland Center Dr. Seung ** didn't do nothing all she said our dog was overweight. She was still sick bad. We took her to another pet hospital and she was sick she needed medication, now she doing good now. So call Dr. ** she is not good dr. I think we should get our money back in full. If not I will put your name and the dr. Name in BBB, and a website how bad you all are.

When I first got my dog, we took her to Banfield. They told me if I signed up for the wellness plan that I could get discounts on services, free visits, etc. That was the only time I've been to Banfield. About 6 months later, I changed my card and didn't want to use the wellness plan anymore because we never used it. Lo and behold, they told me I still owed $600 from the ONE appointment we had 6 months ago. They said that I either have to pay it all now, or continue the plan until it's paid off and let the plan expire. See, they'll charge you for something every time you visit the clinic, and they want to suck you in for eternal payments. Best way to quit is to never start. It's a scam.

I started my dog at Banfield at 6 months of age. I renewed his plan in October 2017. He was due for a visit in February so I scheduled it. It was the first time I decided to leave him there and pick him up later. My dog is big and afraid of the vet but we've been able to get him treated every time he was taken to Banfield. On this visit however, they called me after I left and said they would be charging me additional money for a restraining fee. When I questioned why I was never assessed this fee in the past, I was rudely told, I would be paying it this time.

I signed up for a wellness plan for my pet. The services provided under the plan are misinterpreted and I have had to pay out of pocket for vaccines. I have pointed out to staff that I had already paid but still charged me. I have tried to cancel the plan but I told I am responsible for future payments. I like to know if there's class action going on against this so called pet hospital. It is not consumer friendly. It's a scam! Do not sign up for the wellness plan! All they wants is their money.

Neuter gone wrong - I took my 5 month old Pitbull/Mastiff to Banfield in Chula Vista, CA and joined the Puppy Optimum Wellness Plan, thinking I was doing the right thing. I picked him up after their standard 6 hour window, and he was covered in urine. I figured accidents happen and just disregarded it. So I cleaned him up when I got home and put him in his crate right away which I had fully bleached and had lined with potty pads to keep everything sterile. I also lined the seats of my car with pads as well to make sure his incision site stayed clean. Everything was normal the next two days until we woke up 3 morning after and he was hiding in the corner wailing in pain, so I checked his area and found a softball sized "scrotum" that had black and purple pus pockets all over it and it was DRIPPING BLOOD.

The reason why I rate this 1 star is because first of all I have a German shepherd and Rottweiler and they always bark at the people who work there. They get really mad and start looking at you in a mean way. Second is that every time my dogs bark really loud in the doctor office the doctors get really scared and say we do not want to take his test or vaccines. They are so scared. Third is that when we went there to do the vaccines for our dogs we asked them is everything even the vaccines all done. They said yes. The next day they send you a message saying they need two more vaccines.

Tonight to add insulting over lies, they tried to charge us more than $1,000 for a procedure (One thousand and that's correct) that we never authorized. I'm married for 43 years since High School and my wife NEVER lied to anybody. The phone call from the store was about $9 per tooth and as they said 'the plan' - that they asked me the last time to take on my bill of almost $300 - 'cover everything'. Understand to pay something, appreciate the professionalism and courtesy of the personnel, but the young lady that said was the 'Nurse in charge' and later run - no manager available (!) - in that store of yours (3301 Coral Way unit 108. Coral Gables FL 33145).

This pet hospital has promised a refund for my cat's stay in the pet hospital back in October 2017. No refund at all. I have emails that confirm my story. Due to their neglect, my cat had to stayed overnight in a different animal hospital "Blue Pearl" which cost over $700.00 that they said they would refund me the money. I am still waiting for the refund.

We have been patients for 14 years 11 months. Their cancellation policy on the wellness plan is disgusting. My dog passed away. They won't cancel the plan; they will not renew it but continue to bill me through the end of the billing cycle - Since we used more services this past year. This is disgusting policy! I never saw a credit when we only used the wellness portion of the plan for 10+ years. This company is greedy! I will never take another pet or refer Bainfield to another person! In time of grieving they still continue to take your money without hesitation.

My Fiance and I signed 2, twelve month Wellness plans for our cats. We did sign the auto renewal option when we started the plan in December of 2016. However, in October of 2017 we called the customer service number to cancel the auto renewal option. We are blessed with healthy animals, and we also found a local vet to help our cats if and when needed. We had no need to continue with Banfield Pet Hospital's services. Sure enough an amount was deducted out of my account this month (Jan '18), which is one month after the 12 month contract expired.

I made an appointment for my four month old pup to get vaccinations after finding a coupon on their website for a free office visit. I am disabled and on a fixed income so every penny counts. While there I let the doctor know she had a discharge and it was recommended they do a urinalysis. I asked for an estimate first, and after review, I agreed with the plan. In order to do urinalysis they needed my pup to pee. After waiting around 15 minutes without success they said for me to go home and bring a sample back. I returned within an hour with the sample. I waited in the waiting room while the test was done. The vet then came out to tell me my pup had a serious UTI and she needed antibiotics, anti-inflammatory meds, prescription food and a recheck in two weeks.

When you sign up, they do tell you that the plan only covers certain things. What they don't tell you is that at every appt. you come out of pocket hundreds of dollars. They always recommend something else has to be done, and each time is $100 or more. On top of that the monthly fee... and forget cancelling within the first year, unless you want to come out of pocket hundreds of dollars.

This morning I called our Banfield care center about my dog having a bad cough and his breathing being labored. She set me an appointment for Friday as a drop off. Then my son called again to see if there was a chance of getting him in and was told that the vet was in surgery and would call him back... She didn't ask for his phone number and likewise the vet never returned our call. Amazing that they are still in surgery this late in the evening. She also told my son to take our dog to an emergency hospital. Why would we go to another hospital when we have been with Banfield for over 5 years. Something needs to be done about the way these girls treat the people who call and if they say you will receive a call back one needs to be placed.

My pet died because I could not get help for him when I needed it. I took him to emergency. It cost $800.00 more and he died and they are still charging me, after paying all these years. They did a comprehensive exam and did not tell me his liver showed high on the test or maybe didn’t even do the blood work that is supposed to be covered in the insurance plan I have. My dog went a whole year before they checked him for thyroid problems when he started losing hair. Their services is not good.

I have someone who is going to give my dog a new home. So I call to cancel the insurance coverage. And I’m told the policy just renewed in August. So in order for me to cancel today I would have to pay. Why is it that I never receive any mail in regards to the renewal of this policy. In fact I have never received any mail or updates and the insurance. Only phone calls when the comprehensive exam is due. One time I received a letter telling me that I was neglecting my dog because I missed the appointment. This was not true because I did take him in. So I called and ask why would anyone send out letter. When the information in the letter is incorrect. I feel any and all companies should send out a letter when a contract is due to renew. We make monthly payments so we should receive information about the coverage we are paying for year to year. If I don’t pay I receive all kinds of mail and phone calls about what will happen if I don’t pay.

If I could I would give them zero stars, my dog sadly had to be put to sleep a few days ago due to a rare form of cancer that was found. Banfield was our primary care doctor for our dog and they did not detect the cancer nor did they do anything at all for him being ill all the countless amount of times we've taken him. He sadly began presenting many abnormal signs that a dog does not normally do so we became alarmed and took him to our closest banfield hospital. They had him from 9:30-12:45 and did nothing but draw blood. Meanwhile my dog was extremely ill. They told me to take him to a 24 hour hospital rather than keep him there and when they handed me him I immediately noticed something strange with his eyes.

Horrible facility. I had to pay for another dog that was not mine. It was horrible and I hate the customer service. Do not use Banfield if you can help it. They are horrible!!! They use people emotion and they take their money. It's awful. I have one dog and was helping another dog. Brought them to Banfield and they used my emotions and made me pay $1200 for a dog that I brought and helped. That is not fair. I used only $564 and had to pay double. Very upset.

I have a complaint on the Charlotte, NC 28277 Blakeney location. Had a terrible experience where staff was negligent and performing without consent. Staff was rude and did not have an explanation. I went to speak with the manager and he apologized because he admitted they messed up. I need someone to get back to me because this is not right. You have staff that is not sensitive to customers, providing medical care without consent and also poor at communication.

Attention all cat owners: Don't trust Banfield Pet Hospital. These hospitals are usually found at PetSmart locations, making it one of the most convenient and popular hospitals for pet owners. But in our experience, we've come to not trust the vets at our store. And I don't want to under exaggerate anything... We wouldn't trust them as far as you can throw em and boy have I felt the desire to do just that.

If there is a 0 star I would have given that! I had an appointment yesterday at 4:30pm and they did not even checked my dogs ears! When I came home I realized he had an ear infection. When I went there early in the morning they stated that they are not required to check the ear and the eyes!!! Then what are you checking when we came to the appointment!?? Why am I paying monthly if they will not check everything??? I am not even going there every month but I am paying? It's fine but when I am going there for an appointment every 2-3 months THEY NEED TO CHECK EVERYTHING MY DOG HAS!!! So we went there in early morning and they refused to check my dogs ear and sent us home even without looking! They said there was no doctor in (that was a lie) because I saw the doctor walking in while I was having conversation with the receptionist! Horrible place. So upset!

I would give this facility a zero if I could, as it is a terrible facility, with uncaring personnel, dirty rooms, vet techs who look like they just rolled straight out of bed. It is a factory for animals and they care only about making an additional buck, on top of your wellness plan. On my initial visit, Andrea **, DVM had to give my puppy an additional injection, because she withdrew the vaccine too soon (four pokes instead of three) and felt extremely uncomfortable doing a rectal temp. To top it off, I was told that my puppy got three pokes instead of four.

I am now on year number 4 as a Banfield Optimum Wellness Plan client for my Chihuahua Maggie. I am almost appalled at all of the negative reviews I am seeing and am hoping not all Banfield locations are THAT BAD. My location in Clearwater FL is great. I've been provided everything as promised and outlined in the information provided prior to enrolling her. And by the way, you can cancel at any time and are not "locked-in" to a 12 month contract. And even using them 3x/year is the same cost or less as is paying a private vet for services separately or as needed. If you do not take your pet at least 2x/year for annual comprehensive care then you clearly are not taking care of your pet! Where in this country, other than small farming towns, can you get all of the necessary and required vaccinations, spay/neuter, unlimited visits, an awesome phone APP and great veterinarian service for the amount paid per year?

I took my cats and my dog to Banfield. I didn't like the way the Salespeople (who were supposed to be vet techs) slapped a booklet down on the table where your baby was sitting, waiting for something to happen. If you have a healthy pet, you can make an appointment at any other vet's office and it would cost about the same as one visit at Banfield, maybe even a bit less. The difference that I have found since I left Banfield, is my new Vet cares more about the well being of my fur babies than suckering me into buying a wellness "scam" plan. I paid for some time and only took my babies a couple times. I paid out of pocket for way too much. What is the point of a "plan" if I am still paying for all the services and medications? I honestly should have known better than taking my fur babies to a Food Store to see the doctor. Shame on me. And Shame on Banfield. There are certainly a lot of Negative reviews on here, hmmm that means something. Do Not Go There!!!

Don't believe that just because you've purchased the so called WELLNESS PLAN that your visit is FREE. Banfield is a rip off of the WORST kind. They take advantage of your love for your pet and turn it into profit. The prices for services are ridiculous and every time you visit the doctors will find SEVERAL things wrong with your pet to ensure you pay for SOMETHING before you leave. Most of the so called medicines can be purchased over the counter at a much lower price. The gimmick is that they know that your pet means the world to you, they're your babies and they capitalize on just that. I am moving out of state and there are no Banfield offices anywhere near there yet I am still required to pay the contract out for 8 months even though my pet won't be visiting the hospital AT ALL!!! I don't know about you but $320 to give away. DON'T USE BANFIELD!!!

PetSmart policy is so misleading. They get you to purchase those wellness plans without adding the fact that you will be locked into a 12 month agreement. After finding out the savings is not so great after all and that you will probably not utilize plan monthly. Once they get you to drop your pet off... That’s their opportunity to call you and tell you your pet has A-Z. Thank God they were unable to get a hold of me or I would have agreed without thinking, to go ahead and add more cost to a plan I will not use much after today. Once I declined the service... They were not as friendly as they were when you first got there. Especially the doctor. They are not upfront about their policy. If you don’t ask, they won’t tell you. It’s a shame everyone has a game. And if you don’t know how to play... You will forever lose...

Dog passed away a year ago. And they are still charging me $35 a month for their insurance, despite many attempts to cancel. They refuse to cancel the account, and I've gone around and around the customer support side. These people are a complete scam.

So, I was told at my first appointment at Banfield, you get this, you get that. Easy appointments, flexible, can cancel anytime. Total lie! Every time I thought I scheduled an appointment, I was then called and told there was no available appointments, but I can maybe do a drop off appointment. First off, website is misleading, secondly, why was an in office appointment never available, and a drop off appointment is always pushed. I want to be there, and I don't want to leave my most likely scared, not feeling well pet. Ok, then I call 8 different locations, nothing for days, I call my dog's vet, squeezed me in on a Saturday in a minute (they are the best). Call to cancel Banfield, told, "Do you schedule your pets for their visits like you should, maybe if you don't wait 'til last minute..." I didn't, something looks off and I want it checked.

I just put my second cat on a wellness plan and took him back in for a follow-up and antibiotic injection. They told me that in addition to the charge for the antibiotic, there would be an additional $60 fee to anesthetize the cat to give him the injection. HMMM. Give an injection to anesthetize the cat to give him another injection. Poor bedside manners. Staff is both rude and incompetent. They try to up-sale everything as the employees (at least the vets) get 10% of the cost of any up-sale. I won't waste my time writing more--though I could. Just don't go there.

I have been with Banfield over 7 years. Although I like the pet hospitals that we have been to, I am very disappointed in their pet insurance. I moved from NY to North Carolina 13 months ago and called Banfield about 4 months ago when I realized that NC prices are cheaper, they have been overcharging me $12 every month that I've lived here.

Do NOT do this!!! If you try to cancel because your daughter needs a wheelchair they say you owe them $400 for one visit!!! Plus you still have to pay something when you take them in! Biggest con EVER!!!

Brought our dog into Banfield Encinitas to Dr. Julie **. After our dog awoke from surgery we found that he had been severely abused by Ms. Julie ** from Vermont. She removed 18 of his teeth without our permission then attempted to bill us over 1k dollars! She used a sharp wrench type instrument to open his gums and jaw. Never stitched him up! He was left crying in agony, given no pain meds, handed to us like a piece of trash, and when I called to say he wasn't doing well, lethargic and unable to eat she laughed about it! There's a petition to have her removed from practice as she has misdiagnosed several dogs with her narcissistic personality & the dogs have died. She has no remorse and we have now a over 1k bill to pay on top of a dog who was abused so badly his gums are still swollen and unable to eat as well. A young dog might I add.

I bought a wellness plan with the spay included for my dog. After deciding to wait for her to have a heat cycle before getting the spay done, we ran into problems. If the dog is older than 6 months when receiving the spay then the cost jumps significantly. Most other locations increase the costs due to weight, not age. My dog weighed the same at 8 months as she did 5 months. After refusing to pay more for a service I had already paid for, I tried getting a refund for the spay. They WILL NOT refund you for services not used. Stay far away from Banfield. Their customer service is a joke. And after all this they automatically renewed my account AFTER I told them not to. I'm still waiting on my refund to come through for that. We'll see if they follow through. I would give zero stars if I could. Incredibly unhappy with them.

Wish businesses would understand that unqualified "techs" and other random personnel can significantly and negatively reflect their business. Not sure why I was given only a 2-week Rx for ** (a cardiac med) after I attempted to transfer my vet care here. Tech tried to tell me I needed to f/u with my "reg vet." Uh... what did you not understand about transferring my care here? The most I could get is a 3-month Rx - and then I'd need to f/u with cardiologist.

Wellness plan is a joke, a scam. I had my dog's teeth cleaned. It ended up costing double what they quoted me. What was worse, the antibiotics they gave after the cleaning caused my dog to have kidney problems. I had to take him to a real animal hospital. I could have saved lots of time and money if I went to a real animal hospital in the first place.

I created this account only for this company. Never had I had such a bad experience with the policy as well as with the customer reps. I had a bad feeling when I get a call from them saying I haven't made a payment for the past 5 months. I asked them how is that possible if my credit card has funds and I set it up automatically. Of course blame it on the bank, so I asked the rep to process the full payment now. Came out to $500 in one lump; How did my card have enough funds to pay $500 but not the $60 monthly they promised.

I had 2 dogs on the Wellness Plan at Banfield a few years back. Other than getting a couple of "well visits" you weren't able to get an appointment otherwise. I canceled my plan because anytime my dog was ill they were always booked and gave me the Vet ER they refer the customers to. I took my dog to the ER which wanted $2400 and then did a same day follow-up 3 hrs later at Banfield who just agreed with the ER vet only to take my dog to a different ER that same night to find out it was something totally different.

I have been with Banfield for more than five years. Doctors always wanted to find a problem with my dog. The last visit that I made it was because he had an ear infection and developed an eye infection. They gave me the prescription and I followed the directions exactly how it was explained in the label. A week later I noticed that the infection continued in both his ear and his eye. When I checked what kind of medicine they gave me I noticed that the one that it was for the eye they put the label for the ear. I put this medicine to my dog for a week in the wrong area.

I took my Shih Tzu to Banfield with a severe itching and scratching problem. Dr and techs were great. While I was there they encouraged me to get the Wellness Plan for her. The way it was explained was that there would be a discount on treatments and medications if I signed up. Couple of weeks later took my other small dog in because of a knot on her chest and to get her generally checked out. Again with the Wellness Plan. Signed up both dogs and began having 2nd thoughts. Called to cancel the plans and was told that if I cancelled I would have to pay the "balance due" for the services that had been provided supposedly at an almost 50% discount.

The Banfield Pet Hospital in Independence, MO is a great place to visit. The receptionist, technician, and vets are all wonderful. I have two cats, one is a two y/o and the other is 3 months. I only have the wellness plan for the 3 month kitten as he had a rough upbringing in life and needed extra medications. Some people complain about the wellness plans and feeling taken advantage of BUT you need to read the entire contract because it is in fact, a contract.

I have been going to Banfield in Willoughby Ohio. I have had my dog on the wellness plan since she was 6 months old. She is now going on 4 years old. She just had an annual checkup several weeks ago and now I noticed a strange lump on her shoulder. I called Banfield and they said the earliest in room appointment was over 3 weeks from that day. I made the appointment but I said I would call if the lump changed. A week later I was concerned about it and called them again. They said there was a drop off appointment the next week so I took that appointment. I don't like to leave my pet because she has separation anxiety, so I figured I would just sit in the waiting room with her until the vet had time to check out the lump. I arrived at *8:30 in the morning figuring I would be there until noon. I told the receptionist that I preferred to stay in the waiting room with my pet until the vet had time to look at her.

While looking for pet insurance online I found Banfield Pet Hospital. They said they were offering a free office visit for new clients. Being in financial trouble at this point we figured why not make the appointment and go from there. We purchased a wellness plan that seemed to turn into a nightmare that we wanted to get rid of the very next day. Banfield agreement was, cancel within 4 days, get your money back. But that's not how it went. I called the next day to cancel and not only did they keep my $188.90, but they charged me another $80.00 apparently for canceling. They did nothing but a normal exam. What they are not telling the new clients is if you do not purchase a wellness plan you have to pay for that so called FREE office visit.

On October 11 I had called Banfield, in Rancho Cucamonga, CA regarding my fur baby Maltipoo 7 yrs old who was not eating, urinating a lot and just drinking water. Per the receptionist suggested that to bring her in the following morning at 7 am, I did. By 10 am I didn't hear from Banfield so I called. Doctor had back to back surgery and my fur baby will be seen as soon as the doctor can, meanwhile my baby is sick and stuck in their kennel with no medical attention? The tech said my dog is eating and drinking well (that's odd?). So I ask her, "What did you give her to eat?" She said a cookie and water. Unbelievable, I said I know for a fact my dog didn't eat a cookie she has no appetite and she is only drinking water, she said that's what she been told. I in turn stated if the doctor doesn't see her within the hour I will pick her up and take her to another vet. Omg... liars.

I have been with Banfield for 3 years. I took the plan based on their recommendations. There are a few issues I found here and surfaced in my last appointment. First, my dog was said she have a murmur. Shortly after that visit it was said she didnt. Fast forward two or so years... She has a murmur and it is recommended to see a specialist. I was told to get the EKG. Not part of my plan. She also had back pain and needed and x-ray. Again - not part of my plan. I find out that I can increase the plan per CST and when I went to do it, the doctor refused and said if I did she would still make me pay out of my pocket because I didnt have the plan prior to the appointment. The terms and conditions (P3 #6) say I can upgrade at any point - yet she said it is up to her and she wont do it.

BANFIELD DISCRIMINATES AMERICAN DISABLED VETERANS - @Banfield. Banfield Pet Hospital and their corporate employees have become greedy & uninterested in their customers' retention. The level of commitment to the services we pay for has fallen over the past 4 years out of the nine years my best friend has been a patient. Since living in Summerville SC and moved to Lakewood CO we've encountered 3 major complaint issues where I contacted the client advocate team to have the on-site manager questioned for the doctors' ethics.

Banfield was unable to help out when my dog was dying (no appointments available). Now they are charging me the remaining monthly fees for the rest of this year even though my dog passed away and I canceled my plan. I would highly recommend you steer clear of this organization at all costs. Their employees may be ok, but from my experience, they are understaffed and not very helpful. You are most likely better off with a local vet.

My doggie, Baby, was diagnose with heart failure around June 2017 and prescribed 3 medications. I did see the medications were working. However after 1 month or so I also noticed Baby losing weight and becoming very weak. I took her back at the beginning of September 2017 and requested if one of the medicine could be removed. I had researched all 3 meds and found 2 of the meds were had the same function and felt Baby was getting double dosed. The vet said to continue to give her all 3 meds. At the beginning of August 2017, I stopped giving her the ** and Baby regained her strength. However the weight loss was still an issue. I took her to the ER mid of September and doctor informed me she was well.

Let me start off by saying the wellness plans are a scam, and the doctors are rude. When the lady in the front sold me on the wellness plan for my pup, she stated that it included all the regular shots and medications my pup would need. Not mentioning that flea and heartworm preventative was not included. On top of that the wellness plan flyer stated it included worm testing and deworming meds. Well my pups first visit they found he did have worms in his stool so they gave him the medication, then charged me an extra $30 for that medication claiming it is not included. On top of that only one of the doctors at the Ocala, FL location had any kind of bedside manners. I understand he is a dog but dogs do have feelings. They are not a machine. The doctors were very rude and scared my dog half to death. I cant even take him into the regular store anymore without him freaking out.

They tout unlimited exams, but that's only unlimited preventative exams, so if your pet is actually sick, they are under no obligation to see them. So, you really need two vets if you use them. Them for preventative care and a second vet if your pet gets sick. Their website states that they provide acute care and emergency care during normal business hours, but there's a small caveat buried deep within (when available).

Two days before Christmas 2016 I took my two dogs into Banfield hospital for shots. During my visit I received the news that my daughter in law's father was murdered in his home. I wanted to only get out the appt. to get to my granddaughter and somehow in the confusion I signed the Banfield pet care plan. The next day I called and canceled. The store was suppose to take care it but 8 months later I received a bill for almost a thousand dollars. When I called to talk to the customer service they told me I was being charged for two more visits. I never took my dogs in for another visit after that initial appt. They just wanted to argue with me. A contract is void when it is signed under duress. I would like to get a class action suit against Banfield.

Why they call themselves a hospital baffles me! They are a veterinary facility, NOT a hospital! They send you to an emergency hospital because they are too busy trying to make money on basic vet care... immunizations and basic preventative care. I am looking for anyone that would like to start a CLASS ACTION LAWSUIT against this place. They have taken my money monthly for several years now and the care I get for my elderly dog is less than awful! You can't get an appointment for up to 3 WEEKS!!! They don't care if you are an ongoing client paying their paycheck!!!

I am writing, not to complain about the many good doctors working for Banfield, but how as an organization, all is dealt with according to how much one is willing to pay! Case in point. I signed up for a $42/mth wellness plan for my 12 year old dog. She was the happiest dog and well taken care of by me. I did everything a mother would do for her child and she never had to suffer because of my negligence. I took Heidi in a few times, mostly just to make sure she was OK. What I noticed was that they always commented on something, which could prevent an ear infection or any other ailment she did not have at the time.

My dog suffered a blown out anal gland in Chicago around February 2017. We moved to Las Vegas in May 2017. The Banfield clinic in Chicago treated the wound and gave her antibiotics. The clinic in Las Vegas, saw her 3 times. Each time they prescribed more antibiotics and steroids. A human that takes too many antibiotics can mess up their digestive system. This was the 4th round of antibiotics. I stopped giving them to her because of how I felt. We took her for her 5th visit about this problem. Another doctor saw her and recommended surgically opening the wound again, while put under anesthetic. Then to top it off, he suggests doing her teeth cleaning at the same time, will somehow make it cheaper than doing only one procedure-Only 900.00 for that day cost. We already paid hundreds for the first 3 visits and meds.

On September 16, 2017, I took my 11 month old German Shepherd to the Banfield Pet Hospital in Woodbury, NJ to have an abdominal cryptorchid surgery done. I took him home after I picked him up and let him rest. The next day his stitches were falling out and he had major inflammation. I took him back to the vet and demanded that they fix it. They told me he was fine and sent me home. The next day I took him to the Banfield in Hamilton, NJ. I told them what happened and that he only continues to get worse and that they need to fix what was done to my dog. They examined his incision without gloves! The "vet" was squeezing the puss out and then she refused to clean it because it would make the infection worse like wtf!!!

When our dog was alive, we took Taz to Banfield and used the Wellness Plan. They were great taking care of our beloved Taz. Sad to say, Taz passed away last week. We called Banfield to cancel our plan and was told we have to pay our plan until the services we received are paid in full. We were shocked, we were told we had to continue pay for the services for the next five months to complete our contract. Would never of signed up for this plan if know of this clause.

If I could sue them I would. My poor feline died the next day after being there to see a vet. I pleaded with them and even waited. They insisted she cannot be seen that day... I was crying and took the poor little thing home. She died that evening. I will never forgive them.

Do not bring your pet here for any reason!! They kill pets here when they don't know what is wrong with them or when you can't afford their high prices. I know this because they killed my eight month old dog when the vet could not determine the reason he was sick. Then only after she found out that we didn't have the money to cover her high cost treatment plan for our dog she told us over & over again to put our dog down. She didn't ask us she told us, we kept telling her no. She then told us their method on how they put a dog down. It made me sick & in tears. I asked for my dog back, that's is when she said that if I put him down now she would charge me and that she give me a discount on his ashes, now how sick is that! Finally after they took all the money we had which wasn't much we left with our pup.

This wellness plan is only good if your pet never gets sick. I had this plan for several years for my Amazing Grace. A few weeks ago she injured her eye, so I called to bring her in. I was told they could not see her for four days. Thankfully, I found a local vet to see her. If her injury had not been treated immediately, she could have lost her sight. When I called to cancel the plan, I was informed there would be a $295.00 fee because I had already used the insurance for the year. I now have a local vet, but this rip-off company is continuing to bill me $32.95 a month for the next nine months. I'm retired and on a fixed income & this is a real financial hardship for me. Don't get sucked into this. It's a real bait & switch and they won't be there for your pet when you really need them.

Banfield Pet Hospital is a complete rip off. Cancelled plans including the deceased one. I asked for a refund of overpayment of all 3 plans (which is not cheap) and their cancellation department representative said they keep all overpayments, even if a pet is deceased and the plan was not used. I've had several neighbors and now I include myself in the way Banfield takes one's money and do a horrible job with one's pets. Banfield corporate should be looked into their deceptive practices.

If you're looking for pet care, avoid this place. They charge a monthly 'insurance' fee for 'routine' checkups. You won't ever get a checkup that should include exam and test to keep your pet healthy, with the rip off 'insurance' that cost too much. A true miracle if your pet sees the same vet more than twice. Vets that aren't lazy bums concerned only for a steady salary are the only ones that stay with Banfield very long. If I could give this organization minus 1000 stars, I would.

My tiny is 7 months old but gets a allergic reaction the 2 times it was used on her. Banfield Clinic at Northlake in Charlotte, NC says they were unable to refund but to call First Shield Co. I did they gave me a case number. First Shield co. says to give Banfield Corporate office the case number and that they will refund. Banfield Corporate customer gave the phone call to 2 other people at the office. Then told me the practice manager at the clinic will contact me regarding this issue. I never received a call. I have been with Banfield for 7 years. I have 2 wellness plans, one for a 7 year old and one for a 7 month old. I know there are veterinary hospitals that will show me and my girls more respect than Banfield.

I took my 12 yr old cat to Banfield Pet Hospital in Oregon for routine yearly shots. I went to pick him up and he immediately showed signs of not feeling well. A few hrs later, he began to shake uncontrollably. I called the vet, and they said this happens sometimes. I have never seen this reaction after shots. The following day he seemed better. I thought, great, he made it thru. Several weeks later, he started urinating all over my house. I took him to a different vet, they did blood work, and told me he had kidney failure!

Terrible place, never go there, wait time is 1.5- 2 hours and when you ask them how much longer, when you had an appointment set up days ago, they say, - “if you don't like it - leave!!!” How nice. Going to a different vet. Thank you but no to Banfield.

Took my dog to Banfield in order to check his eyes among other things. I told doctor ** that I was applying **, told her that no changes were noticed and show her the picture of the medicine on my phone. She prescribed the same medicine, the little box was all wrapped with the instructions so I couldn't see what medicine was until I got back home. Now, I need to return the medicine back because I already have it and Banfield won't take it. By the way, I paid $24.99 in Amazon and Banfield charged me $29.99 because I have a plan, otherwise the regular price would have been $34.99. The doctor prescribed a medicine she already knew wasn't helping my dog, all wrapped so I couldn't see its name and they won't take it back... A REALLY BAD AND UGLY EXPERIENCE.

Dr. Kristofer ** was kind and inviting at first. He checked over Baby Mittens and asked me about how he got hurt and his medical history. I informed him that he ran off then came back 6 days later with these injuries and that he was neuter with all his shots up to date including rabies. He came up with a plan of treatment that will cost up to $400. I informed him that I only had $200 at the time and the hospital doesn't offer payment arrangement. After this point he became defensive, arrogant, rude, condescending, and patronizing. Every answer to my questions usually followed a comment about my destitute or limited means. My Mittens went from being able to survive and heal from his injuries, which he already stated was healing, to being badly hurt and in need of all his treatment options.

I had used Banfield for many years. Always had the wellness program. The past year has been tough financially but took my dog as needed. One time I got a notice that the solution they used to test my dog for heartworm was contaminated. When I left my dog there for her checkup and blood work. I saw no marks that showed she had blood drawn. She's a blonde chihuahua and usually you see the marks. I do not feels they did anything at all. Recently I relocated to Galveston where there is no Banfield. I advised them so many times both local and corporate with no response except from letters. I do not have the money to pay off the contract. I'm a senior on SS. So I guess they are sending it to collections. I feel this is wrong given there is no location close by. And I am not driving sixty+ miles to Houston.

My name is Marcelo and I pay for the Banfield Wellness Plan in Framingham for 7 years now. $3949.00 plus dollars. This week I went to the pet hospital and on top of the monthly charges they took out 680.00 dollars from my bank account and 3 days later today I called for follow up appointment because her health (my Jessy) hasn't improved and they tell me I need to bring her to emergency room. They can't see her. In order to actually see if she needs emergency help that will cost me over 300 dollars or more??? Why do I pay for a plan that tells me to go elsewhere without seeing my dog first??? This is ridiculous. Money doesn't grow on trees and at the end of the day money is not the problem. The problem is I have spend all I have saved trying to get her better already and they are unwilling to help me!!! If I had never paid her wellness plan I would be able to get surgery done and save my dog!!!

My aunt took her miniature poodle there because she was sick with diarrhea and vomiting. They prescribed her some medication and told her if she didn't improve in 72 hrs to bring her back. Well Zora didn't make it 12hrs and she was dead. A family friend took Zora's body and prescribed medication to Reach Animal Hospital (An Awesome business and service by the way). Informed my aunt that Banfield had prescribed the Zora too much medication. Something must be done about these frauds. What can someone do to have these people held accountable for their negligence??? My aunt is devastated as Zora was her baby.

This is a review for Banfield/PetSmart in the San Antonio area. I recently took my 10 year old Pug to Banfield to have his teeth cleaned. He was a healthy, strong, always walked (twice daily) and well taken care of dog (Wayne), and STRONG as a horse. Now he's dead. Anyhow, I'm 54 years old and disabled and have had Wayne since I could hold him in my palm of my hand. He has been an emotional crutch for me through a heart attack, several medically related surgeries, over 40 to current date, and now alone with no companion, who supported me emotionally, unconditionally, and loyally through all those most emotional and painful experiences in my life. The day I took Wayne to have his teeth cleaned he was so elated that we were going "shopping" at PetSmart. He understood the word "PetSmart" meant that he would actually get to go into the store to shop, but I lied to Wayne, and actually took him to his death.

I should have heeded the advice from other people about Banfield. I adopted a cat from a local shelter a week ago. The shelter gave me a coupon for 50% off the membership fee for the wellness plan. I guess I got caught up in the emotions of wanting to take good care of my newly adopted cat. I took my cat in for a wellness exam the same week and he was having medical issues. The problem with the wellness plan is that Banfield knows that they can make the most money from issues that are not covered in the plan. My cat had to be put to sleep exactly a week from the day I got him.

I had the most horrible experience with Banfield in Philadelphia and Cherry Hill NJ. I feel these places do not have qualified veterinarians. I have a 1 year old pitbull terrier that was swimming in a lake and most likely bit by a snapper turtle as she have multiple wounds on her tail and appeared to be fractured. We took her to Banfield Philadelphia the very next day and explained the occurrence. They provided us with a pain killer and a topical antibiotic. The situation worsened and we took her at least once a week for close to a month for check ups.

I read the reviews before I took my 10 year old chihuahua and was very apprehensive but a friend recommended me and so decided to be open minded. I am glad I did. Dr. ** and his staff were amazing. He spent time with us and educated me about the pros and cons and answered all my questions. I felt he had a lot of integrity which is very important when it comes to the health of my little guys. My pup is already feeling better!

I got an account here to specifically leave a review of Banfield. If I could give less than one star I certainly would. Our 4 year old dog Jack started having seizures last January. He'd have 2 in one day, two to three weeks apart. This has been continuous. Banfield said they had no idea why he was having seizures, but prescribed **. I did not give them to Jack, wanting to know WHY he was having seizures. We never got an answer. They actually didn't seem to care one way or another.

The first thing that the record line says when you call is "If you'd like to opt out of automatic renewal press here"... No wonder why. I'm sure they get call after call about this. What a shame. Why not be more of an honest company instead of taking from people as much as you can. Thanks for taking my $25 for NOTHING. We have children and a lot of pets, we could have used that money.

I took my 70+ pounds dog for teeth cleaning and nail trim to Banfield Pet Hospital at 7:30 am. When I picked him about 4 pm as instructed. He was totally out of it: could hardly walk, vomiting, diarrhea, stumbling around, disoriented, didn't eat or drink and just followed me around as if he wants me to make it better. I took him back to Banfield less than two hours later. They took him back then came out and told me he was fine and he was okay. I took him home but he was not better. He didn't sleep, vomiting and diarrhea continued. I returned with to Banfield at 7:30 am the next morning. After a while a different vet told me to give him a medication for several days because he had a reaction to the anesthesia or too much anesthesia but he was going to be OK. It took about 2 weeks for my dog to return to normal.

I wish I would have read these reviews before I got suckered into getting the useless wellness plan. Twice now my dog needed medical attention and they refused to see her. I was told that I have the Wellness plan and that it covers wellness not sick or injured. Well put the wellness plan aside are they not a vet? Are they not called 'Banfield Pet HOSPITAL'??? Does that not mean that they should take care of my pet if they are healthy or get sick? I called them on July 18th. I asked if I could bring my dog in. She was sick, bloody diarrhea. They said they could not get her in. So I asked for the next day, again they could not get her in.

Let this be known I made this account JUST to review Banfield Pet Hospital. My boyfriend and I have a 12 week old pug puppy and were on the search to find the best/affordable vet. We went to Banfield under a recommendation from a friend. I saw online they had a free consultation, so we scheduled an appointment to come in for that.

When dealing with your pet, you want a 4-5 star rating. Nothing but the best. While in Savannah, GA I had that with Banfield. Everyone was great and nice. In Rhode Island, they wouldn't listen to me. I told them that I was bringing my male cat in for crystals as a drop off. I have had him for 6 years and I know every symptom he gives me that tells me he has it before it gets bad. And the doctor called me and says, "I felt his bladder, it doesn't feel like he has crystals or a UTI, he can go home." I was dumbfounded! Are you friggin kidding me! That isn't how you do an exam on a male cat first of all for crystals. And that certainly isn't how you look for crystals in the urine.

I'm going to make this short as Banfield is not worth any time. My dog had an emergency (eye was full of pus and he couldn't blink). I HAD my animals on the wellness plan, but cancelled when they said they could look at my dog's eye in a week. A WEEK??? REALLY??? Don't waste your money on this place.

These people are con artists. The insurance is a load of crap. The staff seems suspicious. They're nice until you sign up for their insurance. My cat could have been saved. And I don't know any vet that takes your pet behind closed doors, for simple things. Then tell you they'll bring him out in a few, even though he was done. They said he was comfortable, & I should sit down. I got a sick feeling in my stomach. And after researching, they throw them in wire cages in the back. I can't go into details of how horrible, & untrustworthy every employee is. Not enough room. But I will say, the most important thing to them, is to sell their fake insurance. THEY KILLED MY CAT. Bottom line. They were absolutely cold, & uncaring, & definitely did not do anything to save my baby. They told me I should give my cat to someone that could actually care for him. While I'm crying my eyes out.

I took my dog there for a teeth cleaning. He is a 15 year old Chihuahua. They had trouble with him and could not get him to sleep. The doctor said she would not charge me and to come and get him and we would try again in a week when she got more information on how to better administer anesthesia to him. When I went to pick him up they charged me for an office visit. They have terrible customer service and told me it's not their fault my dog would not cooperate. How do you not cooperate with anesthesia? I guess I learned you get what you pay for.

I have had 3 Dogs over a 27 year span. With my current pet, I tried the Pet Insurance route and in particular Banfield Pet Hospital because we do so much business with PetSmart. I am satisfied with the doctors and care, but the Service Plan is a ripoff. Everytime I went in, for regular checkups, they suggested us to buy some type of antibiotic or ointment which was not in the plan but at a discount. More than half the time we ended up not using the prescribed medication and our dog is fine. My two other pets never had these type of medications prescribed and lived very long lives.

Very happy. I love my Banfield team in Durham, NC. My kid is sick and they are doing everything to help him. They have help in anyway with my other two also. Love them and thank them so much. The vet at the north hills in durham is always look for the best for my baby.

I signed up for the Wellness plan in April of this year. My precious India Bleu was diagnosed with pancreatitis, her condition was listed as guarded. The vet recommend my baby admitted for IV antibiotics and fluids for two days. I did this. When she did get better a ultrasound was recommended. She was prescribed a medication, I was not given instructions on how to administer it. India was not getting better and still not eating. I left several messages with the vet to please call me. I did not receive any return phone calls. I made an appointment with another vet. When I went to Banfield to obtain her medical records the employee behind the counter grinned as if something was funny.

7-1-17, We were in puppy training classes at PetSmart, Beavercreek, OH. after our 11-wk old puppy had his shots at our vet. In less than 30 minutes, he had an allergic reaction with swelling, hives and redness. The trainer took him immediately to the Banfield counter. We were rudely asked, "Can't you take him back to your vet?" We told her it was closed. The vet came out of a room and said he couldn't help and said we should get to the nearest EM vet, ASAP, which was 20 minutes away, in which time our puppy could have died. We rushed him the 20 minutes away and, fortunately, they took him straight back. He's OK, no thanks to Banfield.

Banfield is a rip-off!! Pray to God that you are able to get a dog that has nothing wrong or that nothing comes up to cause you to cancel your plan. Signed up for the plan and my dog only got basic shots and a follow-up appointment. Yep, that's right TWO (2) visits and then the dog was re-homed so I called to cancel my plan. I had already paid $180 for the two visits and they told me I owed another $300 because there was a non-refundable membership fee. Save your money and go to a regular neighborhood vet. I checked after the fact and was told by Northeast Vet Clinic that shots are just $50... Wow was I ripped off!!

I'M SO DISAPPOINTMENTED WITH THE LACK OF CUSTOMER SERVICE I RECEIVE! My pets have had to wait extra HOURS to be treated on a Friday because the staff members were busy getting ready for their Saturday customers!! They are impossible to contact on the phone... If you manage to get a human being to answer they are totally incompetent and only manage to do exactly the opposite of what's being asked of them! I'm currently on ignore (hold) now approaching 30 minutes!

Don't understand all these bad reviews, I go to the Banfield in Destin, Florida and it is awesome. I do have the wellness plan, my highest bill has been 75.00. The techs and Vet are very nice and caring people and know what they are doing. Maybe y'all need to move south to get that southern Vet hospitality.

Someone stepped on my little dog's foot and injured it enough to make it bleed and make it impossible for her to walk on it. She was in extreme distress. I called Banfield, to whom we have paid approximately $400 a year over many years for the 'optimum wellness plan' services, at 5:00 pm. They told me they were too busy to see her before closing at 7:00 and that I should take her to the pet emergency clinic in my area. I insisted that they see her, and took her there. After a cursory examination of her paw, she was sent home with ** and another appointment 4 days later, as they couldn't fit her in before that. She spent the next 4 days in extreme pain, still unable to walk on her paw, and then we returned. Because they had scheduled the appointment for late in the day, they didn't wish to perform any X-rays at that time so gave her more pain meds and made another appointment for her the next day.

After going in for one toenail clipping which the vet said the groomers could have done we ended up with a $663.00 vet bill, a vet who spent 20 minutes using aggressive sale tactics to my 88 year old mother even after I told him my father had just died, my mom has advanced Alzheimer's and is on a tight budget. My mom's dog died in her arms before our second visit. I wrote a one star review on Yelp and wish I would have read these before I stepped foot in this place. It is privately owned and worth over a million dollars and they need to be investigated. The reviews should be enough to do it. All they seem to care about is selling the bogus wellness programs which are a ripoff and a way for them to charge exorbitant charges for unnecessary and even services not even done. I think a class action suit is in order to make amends to all of us who love our pets and were taken by their scams.

The vet gave my tiny 7-year-old Terrier mix a shot of heartworm protection. Two days later after suffering terribly she died. I found out the vaccine has had many issues. Also not recommended for older dogs. I was devastated and had to put her down costing 800 or more for emergency services. I did not take my dog back to horrible Banfield for emergency services but a Real Vet! In the 2 days after the shot she vomited constantly and had diarrhea and could barely lift her head. It was all Banfield! I had to pay 150 $ to get out of the wellness plan that killed my dog! Insult to injury. Of course Banfield denied any wrongdoing. This vet should be closed! Do not take your precious babies there.

Today was one of the worst experiences of my life. I had to put my 15 yr old dog to sleep. The situation was bad enough, but the vet was even worse. She made me feel like I was trash. When I said I wanted to put her down, the vet, attacked me saying, we should treat her. When I said no, it was time, the vet made me feel horrible. She said, "Well we could send her to a foster family that can Love & care for her." I am devastated! She made me feel more worse than I did. Never go to the clinic in South Park Charlotte. This young female vet is a cold-hearted woman! I will never return.

I signed my lab puppy up for their wellness plan and we have visited the pet hospital 5 times. The first time my 7 week old lab started to play bite and the Tech closed his mouth, hurt him and he cried out. The next time I had dropped him off and I am not sure what torture he was exposed to. The 3rd time the doctor was downright mean to my puppy who received multiple shots that day. My puppy now has developed a fear of the going to this place. I have never seen such an unloving group of people towards animals.

On May 17, 2017 we took our black lab to Banfield. We were told she had allergies. At that time we signed her up for the wellness plan (I paid the year up front). A few days later she was much worse. So back to the vet we went. Another 500.00 and we were told she had an upper respiratory infection. She came home on antibiotics and still she got worse. A few days later they refer us to another vet who diagnosed her with A very large brain tumor. Two days later sadly we had to have her put to sleep. We had paid in full for the year 15 days prior. I called Banfield because we NEVER used any of the services (shots, dental cleaning, heartworm testing) other than the 3 office visits to ask if any of the 500.00 we paid for the wellness plan could be refunded. We were told no because we used the service for 2 weeks. Mind you in those 2 weeks we paid them another 482.00 and 513.00 ON top of the 500.00 for the wellness plan.

I purchased a kitten on a farm and attempted to save her life. She was neglected by the owner, and he needed to get rid of her so she wouldn't freeze to death. It was freezing outside, where the litter resided; in a cold barn. We brought her home, and took her to PetSmart, and they insisted that I sign an agreement to have funds drafted out of my account. The cat had a severe ear infection, and she eventually died. I finally contacted Banfield Pet Hospital to tell them that I needed to cancel my contract since the cat died. They told me that I will still have to make payments in April, 02 2017 until January, of 2018. How Heartless!

I took my dog to his schedule appointment at 8:30 a.m. in the morning to find out nothing at 1:45 p. m he has what I believe to be what they call hot spots on his back. They did no exam at all because my dog went into defense. I then was told fee would be waived to find out I still had to pay a holding fee of 24.00. VERY DISAPPOINTED!

I bought the insurance for my kitten, it ended up having a stomach disorder and I was grateful to have it. When my son came home from college the kitten escaped and was run over by a car. I had explained this to Banfield, they also said it was a contract and I as obligated to continue to pay for the insurance. Really??? That does not make sense to me. Does that make sense to anyone else? I asked if I could transfer the insurance to another pet and they said no. I have since been in collections, that was the fall of 2011. What a bunch of bologna. I will never use them again nor would I recommend anyone else. It is like extortion or the Mafia. I wont even shop at Petsmart either.

They misdiagnosed (or did not do their job in properly diagnosing). An issue my mother had with her dog. When she was having serious problems and could not stand on her hind legs, they refused to see her (after being a good paying patient for several years) and referred her to an emergency dog clinic. That doc diagnosed her with several problems. One being she would never walk again due to the cancer he found that this place never did after several regular check up visits!!!! She had to put her down. Her regular vet should have seen her, helped come to this conclusion, helped my mother say goodbye after being her doctor for several years. Shame on this place -- burn in hell.

I had a scheduled appointment and arrived 10 minutes early. An emergency came in and had to wait 20 minutes which was fine. I asked at 1 pm if I'm next they proceeded to tell me that I was not checked in and couldn't find me in the system. I found the person that checked me in and asked her "Well... Been waiting here since 11:20 am." "Oh they didn't tell you I can't see you today and needs to be rescheduled?" 3 hrs. later you tell me I'm not going to be seen when I been sitting here and you see me! The receptionist was rude, slow and didn't care, acted like she didn't see me sitting next to her! I demanded my paperwork back and has the nerve to ask me if I want to reschedule! I would never step foot in that place ever again. I was not the only problem two other customers were complaining while I was there. Wasted my only day off in that place. Should be shut down with all the bad reviews they got.

My dog was given too much anesthesia during dental cleaning. I was not told that it is harder for an older dog to recuperate from it until I called about my dog's symptoms. I called and was told to wait 48 hrs. By Wednesday I was told to give him **. Then on Thursday I took him back because he was still sick and lethargic with diarrhea and vomiting and bloody urine. Could barely stand and in pain they kept him then sent him home with diarrhea meds. I was told they didn't see any blood but he was still listless.

I took my senior dog to Banfield to be examined for a benign growth that needed to be removed. During the exam the vet and I discussed teeth cleaning too. When I asked for an estimate he came back with a 2 1/2 page itemized estimate, which most of it was unidentifiable medical jargon, between $1300.00 and $1800.00!! I knew from the get-go this was a rip off! So, I made an appointment with my dog's old vet ~ whose practice is more than 40 years old and passed the reigns to his veterinarian sons. He took a blood sample to ensure that there were no underlying issues that would prevent a general anesthesia to remove the growth and clean his teeth. That was $150. But the quote for the surgery was under $500 and on the day of my dog's surgery the bill came to $342.

My husband and I were stupid enough to think the wellness plan was a good idea. They were so friendly and welcoming until my dog got sick. We paid out of pocket for almost everything, every time we went. My dog got very sick, but Banfield did not have the experience to treat him so they sent us to another vet. $2000 later, we had to put our beloved German Shepherd down. I was heart broken. They even charged us to give him the pink shot. They charged us to take his remains away. THEN I find out that I still out almost a whole year of payments for "services received".

I actually give this pet hospital zero stars, but it made me put in something so I selected 1 star. Took the vets there 3 months to figure out something was wrong with my puppy. Had to finally see a specialist. Now my puppy passed away at 9 months, and on the day she died, I called to get an appointment, but was told they are all booked up. When I asked if she thought I should bring her to the emergency vet, she said, "I don't know. I am not a Vet." She didn't review my puppy's file, ask me what was wrong, or go and speak with the vet that was there to get her/his opinion. No customer service or help at all!

I tried to cancel this "service." It was still costing me a fortune to take my dog to the vet and I didn't have that much confidence in the vets. They told me I still have to pay several months for services rendered! What a scam! I have already paid plenty for "services rendered"! They supposedly give you their services at a discounted price. (What a joke.) So, I will be paying for the next several months for the full price of those so-called services even though I paid the discounted price and the payments for the pleasure of getting to pay the discounted price. Makes no sense, does it? It makes my head spin and I'm very angry for being taken for a ride by a business who is supposed to be caring for animals, not duping animal lovers. I'm disabled and caring for my elderly mother, and my Dad just passed away. I don't have the time nor energy to be fighting with these people, and this is just wrong.

How is it possible that these people can give the wrong info to the collection agency and affect my credit if I'm not the customer??!! When I called them, they said "I'm sorry I don't have an account with your name here, is there something else I can help you with?!!" Then I understood WHY these errors happen.

After being somewhat dissatisfied with Banfield throughout the last 11 months, the final thing that happened... called last Monday to make arrangements for a heartworm shot and was told that NO APPOINTMENT WAS NEEDED just for the shot. That was after they tried to tell me that an examination was required since it was too long since our dog's last physical (3 weeks). When we were there for his physical, they said I had to wait 2 more weeks before they were able to give him the heartworm shot. SO, called back last Saturday to find out if they were busy, 5 days after being told that no appointment was necessary, and was told that we MUST have an appointment... for a shot that takes what amount of time to administer - 30 seconds??? Oh, then they came up with... You can drop him off at 8:00 AM, and pick him up at 5 PM, and we'll give it to him during that time. Does that make any sense at all?

First of all, I was totally sucked into signing up for my kittens to be a part of the wellness plan at Petco. The manager made me feel like he was giving me some kind of deal and even told me how I can get out of this wellness plan ANYTIME WITHOUT ANY COSTS/FEES. He totally took advantage of me and my ignorance. I am a single mother of two young children and shorty after we rescued our kittens, we were told we had no other choice but to get rid of them due to our apartment complex rules and regulations. It was so hard to mentally give them away like that and to try to explain that to two very young girls. I then went to cancel my wellness plan and the man I spoke to over the phone told me I'd be paying well over 300 for EACH kitten in order to cancel their plans. I was so crushed but went ahead and paid it over time.

Went today get test results taken 2 weeks ago and would not return calls. Dr ignore us. Still do not have results. When I told them I will contact Banfield Corp get results and medication FedEx came out. One just came in and had medication all in less than 5 min. When I got home found out that it is the medication they gave me for skin. Still have not produce test result. Have contacted Banfield corp. Appears that they have lied on the illness claim test to raise prices. Should not have to go thru this while animals may be sick. Will go to vet for another examine.

My dog got his annual physical on 6/2/16. Supposedly everything was fine. Come November he became very lethargic and shaking, I was out of town so my wife tried getting him the Banfield vet since we have a wellness program. They declined to see him. They said they were too busy for two days following. We took him to a local vet. They ran some tests. Found out his liver counts were way up. Took him to a local pet hospital. They did a liver ultrasound and found a large tumor on his liver that was cancerous.

Seems that my debit card was not acting properly and would not accept their pinging of my account for 4 months. Sent to collections because it was not fully paid. Then they charged me for the remainder before cancelling my account. Called No Customer Service and talked with a rude foreign male in Vancouver Washington. Asked to speak to a supervisor and nothing happened for 6 weeks. Finally a call and I ended up telling them I was going to do exactly what I'm doing here. Giving them a "one finger up" rating. Good riddance to the finance department. The local pet hospital is a wonderful place to go, but never let Washington get after you. Can't say how disappointed I was and mad I am that we must start over with two grown ** dogs. Adios Banfield.

I took my son's dog in today, initially for a well checkup as per his plan but Maggie ended up hurting her leg so I asked them to please look at it and let me know. They called me back saying she was ready and I asked about her leg. Their response was that it seems fine back there. I explained it's not fine. She is not bearing weight on it. So they said "well I guess we could walk her around the store to see". Then they call me back to say that there is definitely something wrong! Duhhh! They request to do a X-ray for $180.00 and I approve that. They call me back and said the dr can't see anything but she wants to send them to an orthopedic to read. I say I'd like to talk to the dr. first and they say she'll call me back.

I've heard/read so many complaints about this Wellness Plan and the actual location (on Oakton in Evanston, IL) on where I take my two dogs and now it's my turn to add my two cents! I've taken my two dogs there for the last 9 1/2 years. Over the last three years this practice has gone through a not so good change. I feel as though this location is where these doctors are there completing an internship for both the doctors, assistants and the reception help.

I'm not too sure why Banfield has terrible reviews... I have nothing but fantastic experiences. I pay a small fee of $52.95 a month for their top plan, and I get a 20 percent discount every visit. Our vet, Dr. Denise **, is absolutely wonderful. The reviews for this company are way off. It's not the entire company that's terrible, it's the offices. The staff at my Banfield is wonderful. The front desk girls are so sweet and welcoming, my dog loves them - and I feel 100% confident if I ever have to leave my dog there for a procedure. I mean seriously... For the price you would pay at a typical vet, $53 a month isn't bad. My dog had a procedure done at Banfield which would've costed probably around 2-3,000 at a regular vet's office, but after discounts, I walked out paying a small fee of $201. Banfield is fantastic.

I have been taking my dog to Banfield Pet Hospital for the last 11 years. I pay $37.00 per month for the wellness plan. Wednesday my dog went in for a wellness check with these concerns. She has not been eating well and has been losing weight. She also had an occasional cough. They did a blood test, gave her 3 different booster shots. They said that she had an enlarged heart and that was the cause of her problems. They offered more tests for around $400.00, which we declined after looking up enlarged heart on the internet. By Wednesday night she could not stand, walk, or barely respond. Breathing heavy and acting as though she was in pain. A call from Banfield on Thursday all this was conveyed to them. They said call if it does not get better.

I consider myself thankful that I didn't get ripped off for large amounts of money like several of these reviewers, but I can totally see how it could happen. This group pushes their "wellness plans" on you for several hundred dollars. I declined. I merely took my dog in for an eye infection. Then during the exam, they gave me a laundry list of issues that needed to be addressed, and of course the wellness plan would be an ideal way to have most of the issues covered (how convenient)... I had them do the eye drop test and then they gave us some antibiotic eye ointment and I went on my merry way... I got out easy even though the ointment they prescribed is only 15 dollars online rather than the 45 dollars they charged. I was lucky enough to ID their bait and switch technique within the first few minutes, so just be warned, and I personally advise you steer clear. It'll cost you otherwise.

Never any appointments available. Call 2 weeks ahead no appointments. Try to send you to the emergency hospital. Why am I paying them for no treatment? Say they have no vets trying to hire some. Never happens. Why are they selling pet health plans when they offer no treatment done with them?

Dr. Greenwell did call me a few days after I wrote this review and was very helpful and was concerned about the situation. She felt what I was asking for was fair and assured me it would be taken care of. She did apologize and listened to my concerns. This time when I attempted to make an appointment for the puppies so they could get their heart worm medication, they were able to fit them in a lot quicker and the visit went well. I felt it was an improvement on this visit and the staff was friendly and I felt a lot better about bringing them in. Thank you Dr. Greenwell!

NEVER take your pet to Banfield. They practically force you to buy their useless Wellness Plan, which is another way they SCAM you. After checking your pet, they print a very long list of items that they pretend are problems that your pet has. They lie, lie, lie. They have people working for them that wear white jackets and you assume they're veterinarians. They're NOT!!! I took a small Lhasa Apso to them for 7 years and my dog was healthy. They ripped me off for $4,000.

This is in regards to Belleville, MI location recently "acquired" by LegacyVet/Banfield. I have been going to this animal hospital for years now and seeing the same doctor, who was let go when the acquisition happened. I will be going to his own clinic now. Last week, my dog was groomed at another location. Since she is old, she has some skin tags/adenomas. One was clipped during a brushing and I noticed over the weekend it was oozy and a little bloody. I called Monday (3/27) to schedule an appointment to have it looked at. They suggested I simply make the appointment for Tuesday (3/28) to have it removed, rather than just having it examined. Reluctantly I agreed.

My daughter tried 3 different Banfield, Boynton beach and west palm beach due to her dog not being able to put weight on back right leg. She paid monthly for the plan. All she got is that they could see the dog in a few days. One even asked if emergency and then again as others can see dog in few days. So why even ask if emergency! Daughter took dog to private vet. Diagnosed with aggressive bone cancer and that is why dog is in pain. Tomorrow which will be 2 weeks from trying to get in to see someone she is having to put her down. How sad. How uncaring are your offices. What a waste of money she spent with you for years all to be turned away. They want the money but dont care about the animals!!!

I adopted a dog on a Saturday and my family had allergy issues. We put him on a wellness plan on Monday and tried to cancel on Thursday due to having to return the dog. They will not let you out and want $400. Beware beware beware.

I took my dog for vaccinations that I adopted because previous owner passed away. She was 6 years old. Somehow I was advised into getting an Optimum Wellness Plan because the dog has bad breath and was told all her teeth needed to be extracted and it would be cheaper if I accepted the plan. I have not been able to pay for the plan or take the dog for the extraction because is too expensive. I am constantly being harassed with phone calls to pay this plan that I cannot afford. I am a senior citizen and this has been extremely difficult for me. What is confusing to me I bought the dog PEDIGREE DENTASTIX and Arm & Hammer Dental Water Additive and the dog no longer has bad breath and seems a very happy little dog. I may have to give up on my dog and take to a shelter if I am forced to pay for this plan.

Our cat, Layla, started to limp while I was out of town on a business trip. The second day she was limping my 12 year old daughter took Layla to Banfield in Pleasant Hill, California where she was diagnosed with an ingrown claw. Banfield recommended immediate surgery to fix the claw and had my daughter leave Layla with them. My daughter picked Layla up several hours later and was told that the claw was removed and that Layla had stitches that would fall out in a few days. Then they charged her $759 for the visit and the surgery. Layla chewed the bandage off of her foot later that same day. No stitches! And, her claw had not been removed - it was still intact! Layla had only a tiny, tiny red spot on her paw where her claw had grown long enough around to poke into the pad of her paw. Banfield simply clipped the claw to shorted it and the problem was fixed.

1st puppy visit: Very disappointed and disgusted with this animal hospital, I brought my puppy's shot record and this hospital claimed that the records were not legit because the previous owner purchased the vaccines and gave the shots herself to the puppy and because of that they had to start over (LIES) another way to take your money, if that's the case then how do diabetics stick themselves at home so it's legal for a human to do so but not an animal... then they tried to convince me into signing a 12 months $35 dollar a month contract for unlimited visit.

I was excited when I got Simba my Chow enrolled in Banfield’s Wellness Plan where I paid a monthly fee for his vet visits, for his shots, surgery discounts and health visits. My main purpose was for the fact that we knew he had Entropion which is a common issue in larger Chows knowing he would need that done. When I first enrolled in the plan we knew he would need the surgery done and they told us we could get it done there and at a discount 10% rate. It's an expensive surgery so it would be beneficial. The surgery couldn't be done until he was a bit older because his face had to grow before they did it or it could do more harm than benefit.

After moving to new city with my 12 week old, 3 lb puppy who needed his puppy shots and flea/tick prevention (especially since California has terrible problem with fleas which we didn't have in my former hometown) I decided on a whim to take him to vets at local PetSmart. Worst decision I could have made. The first thing they do before even examining puppy is to sell me a monthly paid plan at almost $50 per month, totalling over $700 per year when all I wanted was 1st round of puppy shots and flea prevention med. Only after my firm insistence that all he needed were shots and flea meds, did they make sure his testicles had descended and did nothing more as far as "exam". No temperature, or looking in his ears or mouth. They then weighed him, gave him shots and handed me flea med to apply to his skin myself at home.

I have had a horrible experience with the service of Banfield Pet Veterinary. They misdiagnosed my dog. The dog had to be put down. I was also in a wellness program which charge me each month. I paid for many of the services x-rays with my dog got sick and each time I paid a bill upfront yet they still wanted to charge me $500 for the rest of the wellness plan. Do not use this service.

Took my dog in to Banfield Apple Valley CA. He saw Doctor Tess **. After spending $600 in test she wrote me three prescriptions for my dog. I went to CVS to fill them, they only had carried two of the medications, the third medicine was an antibiotic. I went back to Banfield and told them CVS did not have it. Could they give me an alternative medication. I was told that it had to be that particular antibiotic and to try other pharmacies which I did. Went to Walgreens and CVS. No one had it. I then called the office and asked again for another antibiotic. Was told the Doctor was in surgery and they would call me back before closing. No one ever called.

Today I cancelled our Wellness Plan with Banfield as we no longer needed it. I had been reading on your site about all the terrible problems people have had with the cancellation process so I was really nervous and on guard for the up-sell etc that people have talked about. I ended up speaking with a super nice young man and he took care of every thing with a cheerful and understanding attitude. By the way, we have been with Banfied for approximately 13 years in two states (Anderson SC and Mount Vernon WA). We have never had an issue with any of the vets, nor their helpers. We'll probably sign up for the Puppy Wellness Plan when we get our next dog. No complaints whatsoever!

Banfield sent my wire haired dachshund home with probiotics and No antibiotics when we took him in with a bad skin infection. He would have died if I had not taken him to our current vet, with whom my doxie had to spend 3 days in intensive care and be fed plenty of antibiotics.

Brought a rescue dog to pet hospital. Paid cash value upfront for one visit. Got talked into a membership. Was told I could cancel anytime. Pet ended up placed with adoptive family. Been bugged, harassed now six months for monthly fee. Reported to BBB. Complaint ignored. Dishonest company. Pure fraud, bank extremely sympathetic. Banfield should be banned! STAY AWAY.

I've had Banfield for my cat for more than 5 years now and I'm done with these people. Before I cancel it I need to express how they made me feel today cause this can help other pet owners not to bring their loved ones there anymore. My cat has had bad experiences with them but as he gets really stressed when he goes to the vet (almost all cats do) I usually apologize and understand they can't see him right away cause of their excuse of having surgeries, etc etc, but you know what? It's not my fault if they have more urgent patients, get more employees to help then, stop trying to make it so profitable by doing what they did to my cat today.

I am going through some difficult financial times due to being unemployed for eight months last year, so I needed to cancel the wellness plans for my dogs to free up some income. Was told since I had used the plans, I now owed them over $600 to cancel them. I have paid over $1200 to date for the plan for 3 dogs, and they say I owe over $600 more. This is for a puppy plan. I will never do business with them ever again.

I took my cat to Banfield with an ear infection. They checked his ear and he growled due to them pulling on his ear. They informed me that I needed to bring him back the next day because they had to put him under with anesthesia because he was a vicious cat. I took him back the next morning and they said I had to pay for another office visit. They had already taken him back and I decided I wanted my cat back. It took them about 10 minutes to find him.