Banfield Pet Hospital Reviews

Banfield was unable to help out when my dog was dying (no appointments available). Now they are charging me the remaining monthly fees for the rest of this year even though my dog passed away and I canceled my plan. I would highly recommend you steer clear of this organization at all costs. Their employees may be ok, but from my experience, they are understaffed and not very helpful. You are most likely better off with a local vet.

My doggie, Baby, was diagnose with heart failure around June 2017 and prescribed 3 medications. I did see the medications were working. However after 1 month or so I also noticed Baby losing weight and becoming very weak. I took her back at the beginning of September 2017 and requested if one of the medicine could be removed. I had researched all 3 meds and found 2 of the meds were had the same function and felt Baby was getting double dosed. The vet said to continue to give her all 3 meds. At the beginning of August 2017, I stopped giving her the ** and Baby regained her strength. However the weight loss was still an issue. I took her to the ER mid of September and doctor informed me she was well.

Let me start off by saying the wellness plans are a scam, and the doctors are rude. When the lady in the front sold me on the wellness plan for my pup, she stated that it included all the regular shots and medications my pup would need. Not mentioning that flea and heartworm preventative was not included. On top of that the wellness plan flyer stated it included worm testing and deworming meds. Well my pups first visit they found he did have worms in his stool so they gave him the medication, then charged me an extra $30 for that medication claiming it is not included. On top of that only one of the doctors at the Ocala, FL location had any kind of bedside manners. I understand he is a dog but dogs do have feelings. They are not a machine. The doctors were very rude and scared my dog half to death. I cant even take him into the regular store anymore without him freaking out.

They tout unlimited exams, but that's only unlimited preventative exams, so if your pet is actually sick, they are under no obligation to see them. So, you really need two vets if you use them. Them for preventative care and a second vet if your pet gets sick. Their website states that they provide acute care and emergency care during normal business hours, but there's a small caveat buried deep within (when available).

Two days before Christmas 2016 I took my two dogs into Banfield hospital for shots. During my visit I received the news that my daughter in law's father was murdered in his home. I wanted to only get out the appt. to get to my granddaughter and somehow in the confusion I signed the Banfield pet care plan. The next day I called and canceled. The store was suppose to take care it but 8 months later I received a bill for almost a thousand dollars. When I called to talk to the customer service they told me I was being charged for two more visits. I never took my dogs in for another visit after that initial appt. They just wanted to argue with me. A contract is void when it is signed under duress. I would like to get a class action suit against Banfield.

Why they call themselves a hospital baffles me! They are a veterinary facility, NOT a hospital! They send you to an emergency hospital because they are too busy trying to make money on basic vet care... immunizations and basic preventative care. I am looking for anyone that would like to start a CLASS ACTION LAWSUIT against this place. They have taken my money monthly for several years now and the care I get for my elderly dog is less than awful! You can't get an appointment for up to 3 WEEKS!!! They don't care if you are an ongoing client paying their paycheck!!!

I am writing, not to complain about the many good doctors working for Banfield, but how as an organization, all is dealt with according to how much one is willing to pay! Case in point. I signed up for a $42/mth wellness plan for my 12 year old dog. She was the happiest dog and well taken care of by me. I did everything a mother would do for her child and she never had to suffer because of my negligence. I took Heidi in a few times, mostly just to make sure she was OK. What I noticed was that they always commented on something, which could prevent an ear infection or any other ailment she did not have at the time.

My dog suffered a blown out anal gland in Chicago around February 2017. We moved to Las Vegas in May 2017. The Banfield clinic in Chicago treated the wound and gave her antibiotics. The clinic in Las Vegas, saw her 3 times. Each time they prescribed more antibiotics and steroids. A human that takes too many antibiotics can mess up their digestive system. This was the 4th round of antibiotics. I stopped giving them to her because of how I felt. We took her for her 5th visit about this problem. Another doctor saw her and recommended surgically opening the wound again, while put under anesthetic. Then to top it off, he suggests doing her teeth cleaning at the same time, will somehow make it cheaper than doing only one procedure-Only 900.00 for that day cost. We already paid hundreds for the first 3 visits and meds.

On September 16, 2017, I took my 11 month old German Shepherd to the Banfield Pet Hospital in Woodbury, NJ to have an abdominal cryptorchid surgery done. I took him home after I picked him up and let him rest. The next day his stitches were falling out and he had major inflammation. I took him back to the vet and demanded that they fix it. They told me he was fine and sent me home. The next day I took him to the Banfield in Hamilton, NJ. I told them what happened and that he only continues to get worse and that they need to fix what was done to my dog. They examined his incision without gloves! The "vet" was squeezing the puss out and then she refused to clean it because it would make the infection worse like wtf!!!

When our dog was alive, we took Taz to Banfield and used the Wellness Plan. They were great taking care of our beloved Taz. Sad to say, Taz passed away last week. We called Banfield to cancel our plan and was told we have to pay our plan until the services we received are paid in full. We were shocked, we were told we had to continue pay for the services for the next five months to complete our contract. Would never of signed up for this plan if know of this clause.

If I could sue them I would. My poor feline died the next day after being there to see a vet. I pleaded with them and even waited. They insisted she cannot be seen that day... I was crying and took the poor little thing home. She died that evening. I will never forgive them.

Do not bring your pet here for any reason!! They kill pets here when they don't know what is wrong with them or when you can't afford their high prices. I know this because they killed my eight month old dog when the vet could not determine the reason he was sick. Then only after she found out that we didn't have the money to cover her high cost treatment plan for our dog she told us over & over again to put our dog down. She didn't ask us she told us, we kept telling her no. She then told us their method on how they put a dog down. It made me sick & in tears. I asked for my dog back, that's is when she said that if I put him down now she would charge me and that she give me a discount on his ashes, now how sick is that! Finally after they took all the money we had which wasn't much we left with our pup.

This wellness plan is only good if your pet never gets sick. I had this plan for several years for my Amazing Grace. A few weeks ago she injured her eye, so I called to bring her in. I was told they could not see her for four days. Thankfully, I found a local vet to see her. If her injury had not been treated immediately, she could have lost her sight. When I called to cancel the plan, I was informed there would be a $295.00 fee because I had already used the insurance for the year. I now have a local vet, but this rip-off company is continuing to bill me $32.95 a month for the next nine months. I'm retired and on a fixed income & this is a real financial hardship for me. Don't get sucked into this. It's a real bait & switch and they won't be there for your pet when you really need them.

Banfield Pet Hospital is a complete rip off. Cancelled plans including the deceased one. I asked for a refund of overpayment of all 3 plans (which is not cheap) and their cancellation department representative said they keep all overpayments, even if a pet is deceased and the plan was not used. I've had several neighbors and now I include myself in the way Banfield takes one's money and do a horrible job with one's pets. Banfield corporate should be looked into their deceptive practices.

If you're looking for pet care, avoid this place. They charge a monthly 'insurance' fee for 'routine' checkups. You won't ever get a checkup that should include exam and test to keep your pet healthy, with the rip off 'insurance' that cost too much. A true miracle if your pet sees the same vet more than twice. Vets that aren't lazy bums concerned only for a steady salary are the only ones that stay with Banfield very long. If I could give this organization minus 1000 stars, I would.

My tiny is 7 months old but gets a allergic reaction the 2 times it was used on her. Banfield Clinic at Northlake in Charlotte, NC says they were unable to refund but to call First Shield Co. I did they gave me a case number. First Shield co. says to give Banfield Corporate office the case number and that they will refund. Banfield Corporate customer gave the phone call to 2 other people at the office. Then told me the practice manager at the clinic will contact me regarding this issue. I never received a call. I have been with Banfield for 7 years. I have 2 wellness plans, one for a 7 year old and one for a 7 month old. I know there are veterinary hospitals that will show me and my girls more respect than Banfield.

I took my 12 yr old cat to Banfield Pet Hospital in Oregon for routine yearly shots. I went to pick him up and he immediately showed signs of not feeling well. A few hrs later, he began to shake uncontrollably. I called the vet, and they said this happens sometimes. I have never seen this reaction after shots. The following day he seemed better. I thought, great, he made it thru. Several weeks later, he started urinating all over my house. I took him to a different vet, they did blood work, and told me he had kidney failure!

Terrible place, never go there, wait time is 1.5- 2 hours and when you ask them how much longer, when you had an appointment set up days ago, they say, - “if you don't like it - leave!!!” How nice. Going to a different vet. Thank you but no to Banfield.

Took my dog to Banfield in order to check his eyes among other things. I told doctor ** that I was applying **, told her that no changes were noticed and show her the picture of the medicine on my phone. She prescribed the same medicine, the little box was all wrapped with the instructions so I couldn't see what medicine was until I got back home. Now, I need to return the medicine back because I already have it and Banfield won't take it. By the way, I paid $24.99 in Amazon and Banfield charged me $29.99 because I have a plan, otherwise the regular price would have been $34.99. The doctor prescribed a medicine she already knew wasn't helping my dog, all wrapped so I couldn't see its name and they won't take it back... A REALLY BAD AND UGLY EXPERIENCE.

Dr. Kristofer ** was kind and inviting at first. He checked over Baby Mittens and asked me about how he got hurt and his medical history. I informed him that he ran off then came back 6 days later with these injuries and that he was neuter with all his shots up to date including rabies. He came up with a plan of treatment that will cost up to $400. I informed him that I only had $200 at the time and the hospital doesn't offer payment arrangement. After this point he became defensive, arrogant, rude, condescending, and patronizing. Every answer to my questions usually followed a comment about my destitute or limited means. My Mittens went from being able to survive and heal from his injuries, which he already stated was healing, to being badly hurt and in need of all his treatment options.

I had used Banfield for many years. Always had the wellness program. The past year has been tough financially but took my dog as needed. One time I got a notice that the solution they used to test my dog for heartworm was contaminated. When I left my dog there for her checkup and blood work. I saw no marks that showed she had blood drawn. She's a blonde chihuahua and usually you see the marks. I do not feels they did anything at all. Recently I relocated to Galveston where there is no Banfield. I advised them so many times both local and corporate with no response except from letters. I do not have the money to pay off the contract. I'm a senior on SS. So I guess they are sending it to collections. I feel this is wrong given there is no location close by. And I am not driving sixty+ miles to Houston.

My name is Marcelo and I pay for the Banfield Wellness Plan in Framingham for 7 years now. $3949.00 plus dollars. This week I went to the pet hospital and on top of the monthly charges they took out 680.00 dollars from my bank account and 3 days later today I called for follow up appointment because her health (my Jessy) hasn't improved and they tell me I need to bring her to emergency room. They can't see her. In order to actually see if she needs emergency help that will cost me over 300 dollars or more??? Why do I pay for a plan that tells me to go elsewhere without seeing my dog first??? This is ridiculous. Money doesn't grow on trees and at the end of the day money is not the problem. The problem is I have spend all I have saved trying to get her better already and they are unwilling to help me!!! If I had never paid her wellness plan I would be able to get surgery done and save my dog!!!

My aunt took her miniature poodle there because she was sick with diarrhea and vomiting. They prescribed her some medication and told her if she didn't improve in 72 hrs to bring her back. Well Zora didn't make it 12hrs and she was dead. A family friend took Zora's body and prescribed medication to Reach Animal Hospital (An Awesome business and service by the way). Informed my aunt that Banfield had prescribed the Zora too much medication. Something must be done about these frauds. What can someone do to have these people held accountable for their negligence??? My aunt is devastated as Zora was her baby.

This is a review for Banfield/PetSmart in the San Antonio area. I recently took my 10 year old Pug to Banfield to have his teeth cleaned. He was a healthy, strong, always walked (twice daily) and well taken care of dog (Wayne), and STRONG as a horse. Now he's dead. Anyhow, I'm 54 years old and disabled and have had Wayne since I could hold him in my palm of my hand. He has been an emotional crutch for me through a heart attack, several medically related surgeries, over 40 to current date, and now alone with no companion, who supported me emotionally, unconditionally, and loyally through all those most emotional and painful experiences in my life. The day I took Wayne to have his teeth cleaned he was so elated that we were going "shopping" at PetSmart. He understood the word "PetSmart" meant that he would actually get to go into the store to shop, but I lied to Wayne, and actually took him to his death.

I should have heeded the advice from other people about Banfield. I adopted a cat from a local shelter a week ago. The shelter gave me a coupon for 50% off the membership fee for the wellness plan. I guess I got caught up in the emotions of wanting to take good care of my newly adopted cat. I took my cat in for a wellness exam the same week and he was having medical issues. The problem with the wellness plan is that Banfield knows that they can make the most money from issues that are not covered in the plan. My cat had to be put to sleep exactly a week from the day I got him.

I had the most horrible experience with Banfield in Philadelphia and Cherry Hill NJ. I feel these places do not have qualified veterinarians. I have a 1 year old pitbull terrier that was swimming in a lake and most likely bit by a snapper turtle as she have multiple wounds on her tail and appeared to be fractured. We took her to Banfield Philadelphia the very next day and explained the occurrence. They provided us with a pain killer and a topical antibiotic. The situation worsened and we took her at least once a week for close to a month for check ups.

I read the reviews before I took my 10 year old chihuahua and was very apprehensive but a friend recommended me and so decided to be open minded. I am glad I did. Dr. ** and his staff were amazing. He spent time with us and educated me about the pros and cons and answered all my questions. I felt he had a lot of integrity which is very important when it comes to the health of my little guys. My pup is already feeling better!

I got an account here to specifically leave a review of Banfield. If I could give less than one star I certainly would. Our 4 year old dog Jack started having seizures last January. He'd have 2 in one day, two to three weeks apart. This has been continuous. Banfield said they had no idea why he was having seizures, but prescribed **. I did not give them to Jack, wanting to know WHY he was having seizures. We never got an answer. They actually didn't seem to care one way or another.

The first thing that the record line says when you call is "If you'd like to opt out of automatic renewal press here"... No wonder why. I'm sure they get call after call about this. What a shame. Why not be more of an honest company instead of taking from people as much as you can. Thanks for taking my $25 for NOTHING. We have children and a lot of pets, we could have used that money.

I took my 70+ pounds dog for teeth cleaning and nail trim to Banfield Pet Hospital at 7:30 am. When I picked him about 4 pm as instructed. He was totally out of it: could hardly walk, vomiting, diarrhea, stumbling around, disoriented, didn't eat or drink and just followed me around as if he wants me to make it better. I took him back to Banfield less than two hours later. They took him back then came out and told me he was fine and he was okay. I took him home but he was not better. He didn't sleep, vomiting and diarrhea continued. I returned with to Banfield at 7:30 am the next morning. After a while a different vet told me to give him a medication for several days because he had a reaction to the anesthesia or too much anesthesia but he was going to be OK. It took about 2 weeks for my dog to return to normal.

I wish I would have read these reviews before I got suckered into getting the useless wellness plan. Twice now my dog needed medical attention and they refused to see her. I was told that I have the Wellness plan and that it covers wellness not sick or injured. Well put the wellness plan aside are they not a vet? Are they not called 'Banfield Pet HOSPITAL'??? Does that not mean that they should take care of my pet if they are healthy or get sick? I called them on July 18th. I asked if I could bring my dog in. She was sick, bloody diarrhea. They said they could not get her in. So I asked for the next day, again they could not get her in.

Let this be known I made this account JUST to review Banfield Pet Hospital. My boyfriend and I have a 12 week old pug puppy and were on the search to find the best/affordable vet. We went to Banfield under a recommendation from a friend. I saw online they had a free consultation, so we scheduled an appointment to come in for that.

When dealing with your pet, you want a 4-5 star rating. Nothing but the best. While in Savannah, GA I had that with Banfield. Everyone was great and nice. In Rhode Island, they wouldn't listen to me. I told them that I was bringing my male cat in for crystals as a drop off. I have had him for 6 years and I know every symptom he gives me that tells me he has it before it gets bad. And the doctor called me and says, "I felt his bladder, it doesn't feel like he has crystals or a UTI, he can go home." I was dumbfounded! Are you friggin kidding me! That isn't how you do an exam on a male cat first of all for crystals. And that certainly isn't how you look for crystals in the urine.

I'm going to make this short as Banfield is not worth any time. My dog had an emergency (eye was full of pus and he couldn't blink). I HAD my animals on the wellness plan, but cancelled when they said they could look at my dog's eye in a week. A WEEK??? REALLY??? Don't waste your money on this place.

These people are con artists. The insurance is a load of crap. The staff seems suspicious. They're nice until you sign up for their insurance. My cat could have been saved. And I don't know any vet that takes your pet behind closed doors, for simple things. Then tell you they'll bring him out in a few, even though he was done. They said he was comfortable, & I should sit down. I got a sick feeling in my stomach. And after researching, they throw them in wire cages in the back. I can't go into details of how horrible, & untrustworthy every employee is. Not enough room. But I will say, the most important thing to them, is to sell their fake insurance. THEY KILLED MY CAT. Bottom line. They were absolutely cold, & uncaring, & definitely did not do anything to save my baby. They told me I should give my cat to someone that could actually care for him. While I'm crying my eyes out.

I took my dog there for a teeth cleaning. He is a 15 year old Chihuahua. They had trouble with him and could not get him to sleep. The doctor said she would not charge me and to come and get him and we would try again in a week when she got more information on how to better administer anesthesia to him. When I went to pick him up they charged me for an office visit. They have terrible customer service and told me it's not their fault my dog would not cooperate. How do you not cooperate with anesthesia? I guess I learned you get what you pay for.

I have had 3 Dogs over a 27 year span. With my current pet, I tried the Pet Insurance route and in particular Banfield Pet Hospital because we do so much business with PetSmart. I am satisfied with the doctors and care, but the Service Plan is a ripoff. Everytime I went in, for regular checkups, they suggested us to buy some type of antibiotic or ointment which was not in the plan but at a discount. More than half the time we ended up not using the prescribed medication and our dog is fine. My two other pets never had these type of medications prescribed and lived very long lives.

Very happy. I love my Banfield team in Durham, NC. My kid is sick and they are doing everything to help him. They have help in anyway with my other two also. Love them and thank them so much. The vet at the north hills in durham is always look for the best for my baby.

I signed up for the Wellness plan in April of this year. My precious India Bleu was diagnosed with pancreatitis, her condition was listed as guarded. The vet recommend my baby admitted for IV antibiotics and fluids for two days. I did this. When she did get better a ultrasound was recommended. She was prescribed a medication, I was not given instructions on how to administer it. India was not getting better and still not eating. I left several messages with the vet to please call me. I did not receive any return phone calls. I made an appointment with another vet. When I went to Banfield to obtain her medical records the employee behind the counter grinned as if something was funny.

7-1-17, We were in puppy training classes at PetSmart, Beavercreek, OH. after our 11-wk old puppy had his shots at our vet. In less than 30 minutes, he had an allergic reaction with swelling, hives and redness. The trainer took him immediately to the Banfield counter. We were rudely asked, "Can't you take him back to your vet?" We told her it was closed. The vet came out of a room and said he couldn't help and said we should get to the nearest EM vet, ASAP, which was 20 minutes away, in which time our puppy could have died. We rushed him the 20 minutes away and, fortunately, they took him straight back. He's OK, no thanks to Banfield.

Banfield is a rip-off!! Pray to God that you are able to get a dog that has nothing wrong or that nothing comes up to cause you to cancel your plan. Signed up for the plan and my dog only got basic shots and a follow-up appointment. Yep, that's right TWO (2) visits and then the dog was re-homed so I called to cancel my plan. I had already paid $180 for the two visits and they told me I owed another $300 because there was a non-refundable membership fee. Save your money and go to a regular neighborhood vet. I checked after the fact and was told by Northeast Vet Clinic that shots are just $50... Wow was I ripped off!!

I'M SO DISAPPOINTMENTED WITH THE LACK OF CUSTOMER SERVICE I RECEIVE! My pets have had to wait extra HOURS to be treated on a Friday because the staff members were busy getting ready for their Saturday customers!! They are impossible to contact on the phone... If you manage to get a human being to answer they are totally incompetent and only manage to do exactly the opposite of what's being asked of them! I'm currently on ignore (hold) now approaching 30 minutes!

Don't understand all these bad reviews, I go to the Banfield in Destin, Florida and it is awesome. I do have the wellness plan, my highest bill has been 75.00. The techs and Vet are very nice and caring people and know what they are doing. Maybe y'all need to move south to get that southern Vet hospitality.

Someone stepped on my little dog's foot and injured it enough to make it bleed and make it impossible for her to walk on it. She was in extreme distress. I called Banfield, to whom we have paid approximately $400 a year over many years for the 'optimum wellness plan' services, at 5:00 pm. They told me they were too busy to see her before closing at 7:00 and that I should take her to the pet emergency clinic in my area. I insisted that they see her, and took her there. After a cursory examination of her paw, she was sent home with ** and another appointment 4 days later, as they couldn't fit her in before that. She spent the next 4 days in extreme pain, still unable to walk on her paw, and then we returned. Because they had scheduled the appointment for late in the day, they didn't wish to perform any X-rays at that time so gave her more pain meds and made another appointment for her the next day.

After going in for one toenail clipping which the vet said the groomers could have done we ended up with a $663.00 vet bill, a vet who spent 20 minutes using aggressive sale tactics to my 88 year old mother even after I told him my father had just died, my mom has advanced Alzheimer's and is on a tight budget. My mom's dog died in her arms before our second visit. I wrote a one star review on Yelp and wish I would have read these before I stepped foot in this place. It is privately owned and worth over a million dollars and they need to be investigated. The reviews should be enough to do it. All they seem to care about is selling the bogus wellness programs which are a ripoff and a way for them to charge exorbitant charges for unnecessary and even services not even done. I think a class action suit is in order to make amends to all of us who love our pets and were taken by their scams.

The vet gave my tiny 7-year-old Terrier mix a shot of heartworm protection. Two days later after suffering terribly she died. I found out the vaccine has had many issues. Also not recommended for older dogs. I was devastated and had to put her down costing 800 or more for emergency services. I did not take my dog back to horrible Banfield for emergency services but a Real Vet! In the 2 days after the shot she vomited constantly and had diarrhea and could barely lift her head. It was all Banfield! I had to pay 150 $ to get out of the wellness plan that killed my dog! Insult to injury. Of course Banfield denied any wrongdoing. This vet should be closed! Do not take your precious babies there.

Today was one of the worst experiences of my life. I had to put my 15 yr old dog to sleep. The situation was bad enough, but the vet was even worse. She made me feel like I was trash. When I said I wanted to put her down, the vet, attacked me saying, we should treat her. When I said no, it was time, the vet made me feel horrible. She said, "Well we could send her to a foster family that can Love & care for her." I am devastated! She made me feel more worse than I did. Never go to the clinic in South Park Charlotte. This young female vet is a cold-hearted woman! I will never return.

I signed my lab puppy up for their wellness plan and we have visited the pet hospital 5 times. The first time my 7 week old lab started to play bite and the Tech closed his mouth, hurt him and he cried out. The next time I had dropped him off and I am not sure what torture he was exposed to. The 3rd time the doctor was downright mean to my puppy who received multiple shots that day. My puppy now has developed a fear of the going to this place. I have never seen such an unloving group of people towards animals.

On May 17, 2017 we took our black lab to Banfield. We were told she had allergies. At that time we signed her up for the wellness plan (I paid the year up front). A few days later she was much worse. So back to the vet we went. Another 500.00 and we were told she had an upper respiratory infection. She came home on antibiotics and still she got worse. A few days later they refer us to another vet who diagnosed her with A very large brain tumor. Two days later sadly we had to have her put to sleep. We had paid in full for the year 15 days prior. I called Banfield because we NEVER used any of the services (shots, dental cleaning, heartworm testing) other than the 3 office visits to ask if any of the 500.00 we paid for the wellness plan could be refunded. We were told no because we used the service for 2 weeks. Mind you in those 2 weeks we paid them another 482.00 and 513.00 ON top of the 500.00 for the wellness plan.

I purchased a kitten on a farm and attempted to save her life. She was neglected by the owner, and he needed to get rid of her so she wouldn't freeze to death. It was freezing outside, where the litter resided; in a cold barn. We brought her home, and took her to PetSmart, and they insisted that I sign an agreement to have funds drafted out of my account. The cat had a severe ear infection, and she eventually died. I finally contacted Banfield Pet Hospital to tell them that I needed to cancel my contract since the cat died. They told me that I will still have to make payments in April, 02 2017 until January, of 2018. How Heartless!

I took my dog to his schedule appointment at 8:30 a.m. in the morning to find out nothing at 1:45 p. m he has what I believe to be what they call hot spots on his back. They did no exam at all because my dog went into defense. I then was told fee would be waived to find out I still had to pay a holding fee of 24.00. VERY DISAPPOINTED!

I bought the insurance for my kitten, it ended up having a stomach disorder and I was grateful to have it. When my son came home from college the kitten escaped and was run over by a car. I had explained this to Banfield, they also said it was a contract and I as obligated to continue to pay for the insurance. Really??? That does not make sense to me. Does that make sense to anyone else? I asked if I could transfer the insurance to another pet and they said no. I have since been in collections, that was the fall of 2011. What a bunch of bologna. I will never use them again nor would I recommend anyone else. It is like extortion or the Mafia. I wont even shop at Petsmart either.

They misdiagnosed (or did not do their job in properly diagnosing). An issue my mother had with her dog. When she was having serious problems and could not stand on her hind legs, they refused to see her (after being a good paying patient for several years) and referred her to an emergency dog clinic. That doc diagnosed her with several problems. One being she would never walk again due to the cancer he found that this place never did after several regular check up visits!!!! She had to put her down. Her regular vet should have seen her, helped come to this conclusion, helped my mother say goodbye after being her doctor for several years. Shame on this place -- burn in hell.

I had a scheduled appointment and arrived 10 minutes early. An emergency came in and had to wait 20 minutes which was fine. I asked at 1 pm if I'm next they proceeded to tell me that I was not checked in and couldn't find me in the system. I found the person that checked me in and asked her "Well... Been waiting here since 11:20 am." "Oh they didn't tell you I can't see you today and needs to be rescheduled?" 3 hrs. later you tell me I'm not going to be seen when I been sitting here and you see me! The receptionist was rude, slow and didn't care, acted like she didn't see me sitting next to her! I demanded my paperwork back and has the nerve to ask me if I want to reschedule! I would never step foot in that place ever again. I was not the only problem two other customers were complaining while I was there. Wasted my only day off in that place. Should be shut down with all the bad reviews they got.

My dog was given too much anesthesia during dental cleaning. I was not told that it is harder for an older dog to recuperate from it until I called about my dog's symptoms. I called and was told to wait 48 hrs. By Wednesday I was told to give him **. Then on Thursday I took him back because he was still sick and lethargic with diarrhea and vomiting and bloody urine. Could barely stand and in pain they kept him then sent him home with diarrhea meds. I was told they didn't see any blood but he was still listless.

I took my senior dog to Banfield to be examined for a benign growth that needed to be removed. During the exam the vet and I discussed teeth cleaning too. When I asked for an estimate he came back with a 2 1/2 page itemized estimate, which most of it was unidentifiable medical jargon, between $1300.00 and $1800.00!! I knew from the get-go this was a rip off! So, I made an appointment with my dog's old vet ~ whose practice is more than 40 years old and passed the reigns to his veterinarian sons. He took a blood sample to ensure that there were no underlying issues that would prevent a general anesthesia to remove the growth and clean his teeth. That was $150. But the quote for the surgery was under $500 and on the day of my dog's surgery the bill came to $342.

My husband and I were stupid enough to think the wellness plan was a good idea. They were so friendly and welcoming until my dog got sick. We paid out of pocket for almost everything, every time we went. My dog got very sick, but Banfield did not have the experience to treat him so they sent us to another vet. $2000 later, we had to put our beloved German Shepherd down. I was heart broken. They even charged us to give him the pink shot. They charged us to take his remains away. THEN I find out that I still out almost a whole year of payments for "services received".

I actually give this pet hospital zero stars, but it made me put in something so I selected 1 star. Took the vets there 3 months to figure out something was wrong with my puppy. Had to finally see a specialist. Now my puppy passed away at 9 months, and on the day she died, I called to get an appointment, but was told they are all booked up. When I asked if she thought I should bring her to the emergency vet, she said, "I don't know. I am not a Vet." She didn't review my puppy's file, ask me what was wrong, or go and speak with the vet that was there to get her/his opinion. No customer service or help at all!

I tried to cancel this "service." It was still costing me a fortune to take my dog to the vet and I didn't have that much confidence in the vets. They told me I still have to pay several months for services rendered! What a scam! I have already paid plenty for "services rendered"! They supposedly give you their services at a discounted price. (What a joke.) So, I will be paying for the next several months for the full price of those so-called services even though I paid the discounted price and the payments for the pleasure of getting to pay the discounted price. Makes no sense, does it? It makes my head spin and I'm very angry for being taken for a ride by a business who is supposed to be caring for animals, not duping animal lovers. I'm disabled and caring for my elderly mother, and my Dad just passed away. I don't have the time nor energy to be fighting with these people, and this is just wrong.

How is it possible that these people can give the wrong info to the collection agency and affect my credit if I'm not the customer??!! When I called them, they said "I'm sorry I don't have an account with your name here, is there something else I can help you with?!!" Then I understood WHY these errors happen.

After being somewhat dissatisfied with Banfield throughout the last 11 months, the final thing that happened... called last Monday to make arrangements for a heartworm shot and was told that NO APPOINTMENT WAS NEEDED just for the shot. That was after they tried to tell me that an examination was required since it was too long since our dog's last physical (3 weeks). When we were there for his physical, they said I had to wait 2 more weeks before they were able to give him the heartworm shot. SO, called back last Saturday to find out if they were busy, 5 days after being told that no appointment was necessary, and was told that we MUST have an appointment... for a shot that takes what amount of time to administer - 30 seconds??? Oh, then they came up with... You can drop him off at 8:00 AM, and pick him up at 5 PM, and we'll give it to him during that time. Does that make any sense at all?

First of all, I was totally sucked into signing up for my kittens to be a part of the wellness plan at Petco. The manager made me feel like he was giving me some kind of deal and even told me how I can get out of this wellness plan ANYTIME WITHOUT ANY COSTS/FEES. He totally took advantage of me and my ignorance. I am a single mother of two young children and shorty after we rescued our kittens, we were told we had no other choice but to get rid of them due to our apartment complex rules and regulations. It was so hard to mentally give them away like that and to try to explain that to two very young girls. I then went to cancel my wellness plan and the man I spoke to over the phone told me I'd be paying well over 300 for EACH kitten in order to cancel their plans. I was so crushed but went ahead and paid it over time.

Went today get test results taken 2 weeks ago and would not return calls. Dr ignore us. Still do not have results. When I told them I will contact Banfield Corp get results and medication FedEx came out. One just came in and had medication all in less than 5 min. When I got home found out that it is the medication they gave me for skin. Still have not produce test result. Have contacted Banfield corp. Appears that they have lied on the illness claim test to raise prices. Should not have to go thru this while animals may be sick. Will go to vet for another examine.

My dog got his annual physical on 6/2/16. Supposedly everything was fine. Come November he became very lethargic and shaking, I was out of town so my wife tried getting him the Banfield vet since we have a wellness program. They declined to see him. They said they were too busy for two days following. We took him to a local vet. They ran some tests. Found out his liver counts were way up. Took him to a local pet hospital. They did a liver ultrasound and found a large tumor on his liver that was cancerous.

Seems that my debit card was not acting properly and would not accept their pinging of my account for 4 months. Sent to collections because it was not fully paid. Then they charged me for the remainder before cancelling my account. Called No Customer Service and talked with a rude foreign male in Vancouver Washington. Asked to speak to a supervisor and nothing happened for 6 weeks. Finally a call and I ended up telling them I was going to do exactly what I'm doing here. Giving them a "one finger up" rating. Good riddance to the finance department. The local pet hospital is a wonderful place to go, but never let Washington get after you. Can't say how disappointed I was and mad I am that we must start over with two grown ** dogs. Adios Banfield.

I took my son's dog in today, initially for a well checkup as per his plan but Maggie ended up hurting her leg so I asked them to please look at it and let me know. They called me back saying she was ready and I asked about her leg. Their response was that it seems fine back there. I explained it's not fine. She is not bearing weight on it. So they said "well I guess we could walk her around the store to see". Then they call me back to say that there is definitely something wrong! Duhhh! They request to do a X-ray for $180.00 and I approve that. They call me back and said the dr can't see anything but she wants to send them to an orthopedic to read. I say I'd like to talk to the dr. first and they say she'll call me back.

I've heard/read so many complaints about this Wellness Plan and the actual location (on Oakton in Evanston, IL) on where I take my two dogs and now it's my turn to add my two cents! I've taken my two dogs there for the last 9 1/2 years. Over the last three years this practice has gone through a not so good change. I feel as though this location is where these doctors are there completing an internship for both the doctors, assistants and the reception help.

I'm not too sure why Banfield has terrible reviews... I have nothing but fantastic experiences. I pay a small fee of $52.95 a month for their top plan, and I get a 20 percent discount every visit. Our vet, Dr. Denise **, is absolutely wonderful. The reviews for this company are way off. It's not the entire company that's terrible, it's the offices. The staff at my Banfield is wonderful. The front desk girls are so sweet and welcoming, my dog loves them - and I feel 100% confident if I ever have to leave my dog there for a procedure. I mean seriously... For the price you would pay at a typical vet, $53 a month isn't bad. My dog had a procedure done at Banfield which would've costed probably around 2-3,000 at a regular vet's office, but after discounts, I walked out paying a small fee of $201. Banfield is fantastic.

I have been taking my dog to Banfield Pet Hospital for the last 11 years. I pay $37.00 per month for the wellness plan. Wednesday my dog went in for a wellness check with these concerns. She has not been eating well and has been losing weight. She also had an occasional cough. They did a blood test, gave her 3 different booster shots. They said that she had an enlarged heart and that was the cause of her problems. They offered more tests for around $400.00, which we declined after looking up enlarged heart on the internet. By Wednesday night she could not stand, walk, or barely respond. Breathing heavy and acting as though she was in pain. A call from Banfield on Thursday all this was conveyed to them. They said call if it does not get better.

I consider myself thankful that I didn't get ripped off for large amounts of money like several of these reviewers, but I can totally see how it could happen. This group pushes their "wellness plans" on you for several hundred dollars. I declined. I merely took my dog in for an eye infection. Then during the exam, they gave me a laundry list of issues that needed to be addressed, and of course the wellness plan would be an ideal way to have most of the issues covered (how convenient)... I had them do the eye drop test and then they gave us some antibiotic eye ointment and I went on my merry way... I got out easy even though the ointment they prescribed is only 15 dollars online rather than the 45 dollars they charged. I was lucky enough to ID their bait and switch technique within the first few minutes, so just be warned, and I personally advise you steer clear. It'll cost you otherwise.

Never any appointments available. Call 2 weeks ahead no appointments. Try to send you to the emergency hospital. Why am I paying them for no treatment? Say they have no vets trying to hire some. Never happens. Why are they selling pet health plans when they offer no treatment done with them?

Dr. Greenwell did call me a few days after I wrote this review and was very helpful and was concerned about the situation. She felt what I was asking for was fair and assured me it would be taken care of. She did apologize and listened to my concerns. This time when I attempted to make an appointment for the puppies so they could get their heart worm medication, they were able to fit them in a lot quicker and the visit went well. I felt it was an improvement on this visit and the staff was friendly and I felt a lot better about bringing them in. Thank you Dr. Greenwell!

NEVER take your pet to Banfield. They practically force you to buy their useless Wellness Plan, which is another way they SCAM you. After checking your pet, they print a very long list of items that they pretend are problems that your pet has. They lie, lie, lie. They have people working for them that wear white jackets and you assume they're veterinarians. They're NOT!!! I took a small Lhasa Apso to them for 7 years and my dog was healthy. They ripped me off for $4,000.

This is in regards to Belleville, MI location recently "acquired" by LegacyVet/Banfield. I have been going to this animal hospital for years now and seeing the same doctor, who was let go when the acquisition happened. I will be going to his own clinic now. Last week, my dog was groomed at another location. Since she is old, she has some skin tags/adenomas. One was clipped during a brushing and I noticed over the weekend it was oozy and a little bloody. I called Monday (3/27) to schedule an appointment to have it looked at. They suggested I simply make the appointment for Tuesday (3/28) to have it removed, rather than just having it examined. Reluctantly I agreed.

My daughter tried 3 different Banfield, Boynton beach and west palm beach due to her dog not being able to put weight on back right leg. She paid monthly for the plan. All she got is that they could see the dog in a few days. One even asked if emergency and then again as others can see dog in few days. So why even ask if emergency! Daughter took dog to private vet. Diagnosed with aggressive bone cancer and that is why dog is in pain. Tomorrow which will be 2 weeks from trying to get in to see someone she is having to put her down. How sad. How uncaring are your offices. What a waste of money she spent with you for years all to be turned away. They want the money but dont care about the animals!!!

I adopted a dog on a Saturday and my family had allergy issues. We put him on a wellness plan on Monday and tried to cancel on Thursday due to having to return the dog. They will not let you out and want $400. Beware beware beware.

I took my dog for vaccinations that I adopted because previous owner passed away. She was 6 years old. Somehow I was advised into getting an Optimum Wellness Plan because the dog has bad breath and was told all her teeth needed to be extracted and it would be cheaper if I accepted the plan. I have not been able to pay for the plan or take the dog for the extraction because is too expensive. I am constantly being harassed with phone calls to pay this plan that I cannot afford. I am a senior citizen and this has been extremely difficult for me. What is confusing to me I bought the dog PEDIGREE DENTASTIX and Arm & Hammer Dental Water Additive and the dog no longer has bad breath and seems a very happy little dog. I may have to give up on my dog and take to a shelter if I am forced to pay for this plan.

Our cat, Layla, started to limp while I was out of town on a business trip. The second day she was limping my 12 year old daughter took Layla to Banfield in Pleasant Hill, California where she was diagnosed with an ingrown claw. Banfield recommended immediate surgery to fix the claw and had my daughter leave Layla with them. My daughter picked Layla up several hours later and was told that the claw was removed and that Layla had stitches that would fall out in a few days. Then they charged her $759 for the visit and the surgery. Layla chewed the bandage off of her foot later that same day. No stitches! And, her claw had not been removed - it was still intact! Layla had only a tiny, tiny red spot on her paw where her claw had grown long enough around to poke into the pad of her paw. Banfield simply clipped the claw to shorted it and the problem was fixed.

1st puppy visit: Very disappointed and disgusted with this animal hospital, I brought my puppy's shot record and this hospital claimed that the records were not legit because the previous owner purchased the vaccines and gave the shots herself to the puppy and because of that they had to start over (LIES) another way to take your money, if that's the case then how do diabetics stick themselves at home so it's legal for a human to do so but not an animal... then they tried to convince me into signing a 12 months $35 dollar a month contract for unlimited visit.

I was excited when I got Simba my Chow enrolled in Banfield’s Wellness Plan where I paid a monthly fee for his vet visits, for his shots, surgery discounts and health visits. My main purpose was for the fact that we knew he had Entropion which is a common issue in larger Chows knowing he would need that done. When I first enrolled in the plan we knew he would need the surgery done and they told us we could get it done there and at a discount 10% rate. It's an expensive surgery so it would be beneficial. The surgery couldn't be done until he was a bit older because his face had to grow before they did it or it could do more harm than benefit.

After moving to new city with my 12 week old, 3 lb puppy who needed his puppy shots and flea/tick prevention (especially since California has terrible problem with fleas which we didn't have in my former hometown) I decided on a whim to take him to vets at local PetSmart. Worst decision I could have made. The first thing they do before even examining puppy is to sell me a monthly paid plan at almost $50 per month, totalling over $700 per year when all I wanted was 1st round of puppy shots and flea prevention med. Only after my firm insistence that all he needed were shots and flea meds, did they make sure his testicles had descended and did nothing more as far as "exam". No temperature, or looking in his ears or mouth. They then weighed him, gave him shots and handed me flea med to apply to his skin myself at home.

I have had a horrible experience with the service of Banfield Pet Veterinary. They misdiagnosed my dog. The dog had to be put down. I was also in a wellness program which charge me each month. I paid for many of the services x-rays with my dog got sick and each time I paid a bill upfront yet they still wanted to charge me $500 for the rest of the wellness plan. Do not use this service.

Took my dog in to Banfield Apple Valley CA. He saw Doctor Tess **. After spending $600 in test she wrote me three prescriptions for my dog. I went to CVS to fill them, they only had carried two of the medications, the third medicine was an antibiotic. I went back to Banfield and told them CVS did not have it. Could they give me an alternative medication. I was told that it had to be that particular antibiotic and to try other pharmacies which I did. Went to Walgreens and CVS. No one had it. I then called the office and asked again for another antibiotic. Was told the Doctor was in surgery and they would call me back before closing. No one ever called.

Today I cancelled our Wellness Plan with Banfield as we no longer needed it. I had been reading on your site about all the terrible problems people have had with the cancellation process so I was really nervous and on guard for the up-sell etc that people have talked about. I ended up speaking with a super nice young man and he took care of every thing with a cheerful and understanding attitude. By the way, we have been with Banfied for approximately 13 years in two states (Anderson SC and Mount Vernon WA). We have never had an issue with any of the vets, nor their helpers. We'll probably sign up for the Puppy Wellness Plan when we get our next dog. No complaints whatsoever!

Banfield sent my wire haired dachshund home with probiotics and No antibiotics when we took him in with a bad skin infection. He would have died if I had not taken him to our current vet, with whom my doxie had to spend 3 days in intensive care and be fed plenty of antibiotics.

Brought a rescue dog to pet hospital. Paid cash value upfront for one visit. Got talked into a membership. Was told I could cancel anytime. Pet ended up placed with adoptive family. Been bugged, harassed now six months for monthly fee. Reported to BBB. Complaint ignored. Dishonest company. Pure fraud, bank extremely sympathetic. Banfield should be banned! STAY AWAY.

I've had Banfield for my cat for more than 5 years now and I'm done with these people. Before I cancel it I need to express how they made me feel today cause this can help other pet owners not to bring their loved ones there anymore. My cat has had bad experiences with them but as he gets really stressed when he goes to the vet (almost all cats do) I usually apologize and understand they can't see him right away cause of their excuse of having surgeries, etc etc, but you know what? It's not my fault if they have more urgent patients, get more employees to help then, stop trying to make it so profitable by doing what they did to my cat today.

I am going through some difficult financial times due to being unemployed for eight months last year, so I needed to cancel the wellness plans for my dogs to free up some income. Was told since I had used the plans, I now owed them over $600 to cancel them. I have paid over $1200 to date for the plan for 3 dogs, and they say I owe over $600 more. This is for a puppy plan. I will never do business with them ever again.

I took my cat to Banfield with an ear infection. They checked his ear and he growled due to them pulling on his ear. They informed me that I needed to bring him back the next day because they had to put him under with anesthesia because he was a vicious cat. I took him back the next morning and they said I had to pay for another office visit. They had already taken him back and I decided I wanted my cat back. It took them about 10 minutes to find him.

I had heard mixed reviews from many people about this place but I wanted some help with my dog Ariel. She was 7 years old and hadn't been keeping down anything, or very little, and we wanted to help her. We went there to see if they could help her and we got her checked out... But they refused to do ANYTHING but just a physical... ALL BECAUSE WE DIDN'T HAVE THE MONEY TO PAY AND WE COULDN'T GET CREDIT!!! My dog died a week later when she probably could have been saved if they had just helped her. I will NEVER EVER go back to that place. They killed my dog because we didn't have money to pay for the visit... And they wouldn't let us pay in a couple days... DO NOT GO TO THIS EXCUSE OF AN ANIMAL HOSPITAL. THEY WON'T HELP YOUR ANIMAL IF YOU DON'T HAVE THE FUNDS!!!

I made an appointment for spay of my cocker spaniel two months in advance. My pet had regular check ups, but not with this facility, and was healthy with documentation to prove it. I arranged my work schedule to be home with her post op. Arrived for the appointment at the scheduled time and was told surgery was cancelled since Banfield had not seen her. This was discussed at the appointment setting, that my pet had been to regular office visits elsewhere and since moving, we wanted Banfield to do her surgery. During the phone call I was told this was ok, that the Dr. would check her out prior to surgery.

BE AWARE. Banfield's Wellness Plan is ONE-YEAR plan -- REGARDLESS IF YOUR PET DIES. We helped someone who had fallen on hard times, pay for her dog's care through the Banfield Wellness Plan because it was cheaper than regular vet visits. My name however was not on the wellness plan paperwork but I supplied my credit card information to pay the bills. At the beginning of the last month of the one-year plan, I called Banfield to cancel the plan because the woman we helped was long gone and her dog died. Banfield refused to cancel the plan because my name was not on the plan. I therefore reported my credit card lost and received a new card with a new account number. Lo and behold, Banfield put through the first month of the second year on my new credit card account number without my permission.

Just be careful. A renal cat needs its blood pressure checked. This was not done despite my cat having her wellness check. So she went blind. Meds were given. She spent another 8 hours in the clinic for a re-check and I was told, "The med was not working so just go to a specialist." NOT checking the blood pressure was in my opinion neglectful. My lab has a neuropathy that it is my understanding is fairly common. The vet did not know what it was. So he got a chest xray he probably didn't need. The 2nd vet, literally, knew what the problem was in 10 seconds. Some Banfield vets are great and they are all nice, but I will never go back.

When I signed up for the "Wellness" Plan, I thought it was pet insurance and was not informed otherwise. The contract was very vague and confusing in many areas, but I trusted such a large well known organization. Maybe they were reputable in the past but now I would strongly advise everyone to stay away! After less than year, I moved to another town where the Banfield was just too far away. When I tried to cancel I was told that I could not since it had not been a year. I did not use any services from them during the last 6 months of the contract but paid the monthly amount. When the year was actually up, I called again to cancel. I was talked into "trying out the plan for a short time" to see if I liked the Banfield in my new town even though it was over a 20 mile round trip.

SO! BANFIELD OVERDOSED MY DOG!!!! My dog goes to Banfield Hospital on S. Kipling St in Littleton Co to be neutered on Jan 30th. They tell us how to care for him etc and gave us ** 75mg to give him starting today (the 31st). We look at bottle and it states "1/2 pill every 2 hours." I thought this is weird... So I look at the discharge papers and see nothing about dosage just warnings and what it's for. So we give it to our dog as it stated... Day of surgery he was great, eating, playing calmly and just being him... Then the pills began today! As the day progressed he had a hard time standing up, he was walking as if he was drunk, he was lying down and not really moving much, he was looking at the other two dogs all confused and didn't interact as he usually does, then looks at me and starts growling and won't come near me. He's staring at me as if he didn't know me and backing away.

Banfield sent me a text of an appt they set up for the dog's exam. I re-arranged my schedule, brought the dog in that day, and was told to leave her and the vet would see her later and I could pick the dog up in a few hours. What? That's an appt, where I get to ask the vet questions and get instructions, etc? I refused to leave the dog, and the girl insisted they had called me 3x (but there were no voicemails or calls on my phone) and pressured me to leave the dog. Or I could make an appt for another day that would be a real appointment where I got to be there while the dog was examined. Very deceptive, substandard care, and disrespectful of my time and schedule. Unacceptable. I've filed complaint with Banfield and am considering cancelling the dog's plan. This was at Lake Park, FL office.

I cancelled my membership for the Wellness plan and continued to get charged. They are now trying to get me via collection agency. I had one visit for our cat. I was very dissatisfied for the charge to evidently just bandage my cat's paw. I cancelled and never visited this place again. They never saw my cat again and they were paid for all services rendered. This plan was never used after the first experience due to the fact that they were some discrepancy on the service that was provided.

I have had a pet plan for a few years and was happy at first as only normal care for my pets. However once you have anything wrong with your pet you begin to notice that this plan does not cover anything and what it does cover is so grossly overpriced/valued that you can get it for much less at another vet and save money paying for the service as you go. I tried to cancel my plan - which I did not realize auto renewed which is a scam - and was told I had already used several hundred dollars of services. HOW? I took my dogs in for one of the two comprehensive exams offered and had to drop them off at 7am - they were to be done by 2pm. I went in to pick them up and was told that they had not been seen. I live a fair distance from the vet so I did not want to drive home and back. I told them I needed to have my dogs done and would do some errands and come back.

I'm sorry that I had to give them a 1, I wish you could give negative stars. I have had nothing but trouble since I took my animals to Banfield. My 2 dogs and 2 cats both went to Banfield and were on wellness plans, before I discovered that they were horrible, then once locked in for a year, I didn't have a choice but to deal with their inept service.

I took my dog to the hospital for regular shots. Somehow the girl talk me into a so called wonderful plan that I could cancel if something happened to my pet. The next week before I even used anything on the plan my dog passed away. I told them but they told me that was too bad. They are now taking money from me and my dog is gone. So to add pain to everything else I am paying for service for a deceased pet. I could go on but it only gets worse concerning them. Save yourself some heartache and go somewhere else. Trust me. It's not worth it.

Banfield Hospital is just out to get as much money from you as possible. When he was a puppy the wellness visits was fine. I had my first bad experience with Banfield when my dog was not himself, they did a blood test and said such and such was elevated, blah, blah. The Veterinarian was telling me I should go to a place that specializes in cancer until his Anal glands burst right on her. Of course after the burst he was fine. A second time Banfield recommended I should have a little growth removed from his head to test for cancer - of course it came back no cancer. After that he was fine. He passed away 1/18/2017 due to Leptospirosis.

We showed up first thing in the morning with our cat in a carrier asking to be seen because our cat had developed 4 bleeding sores on her face overnight (we had been going to Banfield for 2 years at this point). And we were told that the veterinarians didn't even come in for another hour and that there was no way she could be seen today. So we called another pet hospital, one we never visited before, and they could get us in within 20 minutes. That was the final straw for us never going back. But we also were irritated when a vet assistant argued with me on the phone about dropping my cat off for a standard check up instead of making an appointment and being with her. When I told him we weren't interested in leaving her for hours at the vet, his reply was "Why do you feel that way?" and attempted to convince me. It was weird. Plus for their "plan" you can set it up at the vet's office but conveniently you can't cancel it at their office...

I have been going to Banfield for 7 years since I brought my dog home. Beginning in late 2015 they started having you just drop your pet off instead of being in the room with them, but I trusted them. They ALWAYS said she was in great health. In August 2015 I moved too far from my Banfield so had requested my Optimum Wellness be canceled on my dog and cats. They ignored the request. Now mind you, they started seeing my dog when he was 12 weeks old. I signed up with a local vet where I have moved. When they examined her, they found she still had embedded baby teeth and her gums were so inflamed that she had to have major surgery to pull the baby teeth out and 6 other adult teeth. Banfield NEVER mentioned this. It's cost me well over a thousand dollars. Stay far, far away from this place.

I purchased a wellness plan November 2014, for 1 year. In Oct 2015 I called the Main office to cancel. January 2017 going through my checking account saw another charge from them so after checking, November and December had charges also I called corporate to get my refund for the 3 months they had charged after cancelling. I was told they couldn't find a record of my cancelling so they would NOT refund my monies. I have NOT used nor did I use their services these months. I strongly suggest you find another vet to work with as I wish I had as after reading several other post here that Banfield makes their money stealing from customers.

Be aware. This is not "Banfield Pet Hospital". It is Banfield pet clinic. They are in no way a hospital which is very misleading. Make sure you know when looking at your plan if there is not a number next to the service you get only 1. If you come in too late for them they will send you to an emergency clinic. Sometimes they won't even answer the phone. My "wellness plan" just cost me $2400.00 at the emergency clinic. Not even a medication discount. I am not renewing any of my animals’ plans. I will take them to a qualified veterinarian and get pet insurance that actually works. At my clinic there is only 1 vet that is compassionate and qualified to help an animal in my opinion. Too bad she is there. I would never recommend them to anyone and have been there for 7 years. Quit once before and was suckered into going back. I gave them 1 star because there is nothing lower. I can pay for shots and a check-up for the same amount it costs for their plan.

This plan is really a complete joke. As a pets get older this provides absolutely no value. I had to put my beloved pet to sleep in early December - not only did the wellness service continue to charge me but when I called to cancel they said I had a balance. I paid about 8k out of pocket for end of life care for my pet none of which was covered in the wellness plan. When I called to talk to them after being on hold for 30 min - they wanted me to wait more time too to talk with customer service to see if I could get a discount on the remaining balance. Although the vets at Woodbridge were wonderful to my pet as he got progressively more ill they were unable to care for him and I sought specialized vet care in NYC. Please avoid the optimum wellness plan unless your pet is young and healthy - and their customer service stinks and is unreachable on the weekends.

This is the worst place you could take your animals. The veterinarians do not care about your pets, just about how much money they can get from you. We took our puppy there when we first got her because of the free office visit and we regretted it the first time. They tried to charge us for probiotics "to get her used to taking medicine" as well as several other unnecessary medications. Against our better judgment we once again took our puppy back today because she started breathing heavily and her gums were pale and we just needed something to hold her over until we could take her to Academy Animal Hospital in the morning, and Banfield was the only veterinary clinic open today (Sunday).

It is almost impossible to cancel your membership. It automatically renews every year for a whole year. When you try to cancel so you don't forget they tell you it has to be within 30 days of your original joining date. I warn everyone that it's a trap. Additionally my daughter's dog almost died there and they couldn't draw blood from my cat stating he was vicious. Everyone that knows my cat he's the most gentle, loves everybody, super mellow cat. I don't know what they were doing. I am now stuck with another year and refused to take my cat to be tortured there.

My husband and I began using Banfield 9 years ago. We had three precious pups signed up for the Wellness Plans. Our first location was in Annapolis, MD, we received good service. The staff were caring and response to our pets needs. We really had no concerns and the cost was about the same as using another vet. Our second location was Brandon, Fl, this was a 45 minute drive for us. We made the trip because again we received good service and they were responsive to our pups' needs. Our current location is Summerville, SC - I must say it has been a disappointing experience. Getting appointments for urgent care has been a complete failure - we have been told on multiple occasions we need an appointment and there are no appointments available (for days and weeks). We have been forced to use ER services.

I have no beef with Banfield and their services. The problem I am having seems to be the same problem I see in many of the reviews regarding Banfield. The auto-renewal and automatic payment plan. We recently purchased a new home and moved away from the area where we were receiving the services from Banfield. We now live a long way away from any Banfield hospital. We haven't used any of their services in months and no longer will be using them for our pet care. Of course they take advantage of the auto-renewal and re-up us for another year. No call, no email, no contact to re authorize debits to our account.

My gorgeous sheltie has suffered unnecessarily due to the incompetence of these people. In short multiple visits through multiple vets (they don't have an in-house vet at the location by me) all with different responses. My dog was treated for something she never had, suffered in pain when she didn't have to, took x-rays of the wrong freaking body part and sent us home because it was time by the time they finally got around to her for them to close (she Sat in a kennel all day). I took her to the AMAZING PEOPLE at Arizona Humane Society thinking that these folks could probably figure it out. They did in under 30 mins! The "wellness plan" they sold us... doesn't cover anything they advertise! They markup their services so it conflates the coverage.

I would not recommend this company or their vets to anyone. The vets at Banfield consistently misdiagnose problems and prescribe unnecessary treatments and meds. If you think your pet may have a real health concern, you would be better off going to a qualified independent veterinary clinic. If your only concern is general health/vaccines, state or county run facilities are cheaper. Please don't be foolish enough to sign up for their Wellness Plan because as others have mentioned, if you get a "Wellness Plan" it will automatically renew without notification and they will tell you that it can't be canceled. So you're stuck paying for a service that you no longer want or need for at least another year. Total Ripoff!

My cat was at the PetSmart groomer and was to be walked over to Banfield that is also in the PetSmart store. I had signed all the forms with the vet and they knew my cat would be dropped off. He was dropped off at the vet at 8:30 am and I called to check on him at noon. The vet said they didn't have my cat! I asked the receptionist to walk the 20 feet to the groomer and see if he was still there. The receptionist told me he couldn't leave his desk and offered NO help. I called the groomer and they confirmed that my cat was walked over in his carrier at 8:30. Back to the vet they searched the cages again. Someone had placed my cat in his carrier in a corner. He was left with no litter box or water!

I am sorrowfully shocked at some of these reviews I have read, and my experience is nothing compared to some of you pet parents. I had Banfield when I first found my Daisy Mae under a car (my cat). Took her to Banfield. This was 6 yrs ago. They examined her right there, and I thought, ok this is nice. Then I got Rocco and then Gabby - took them all to Banfield. Then with Rocco they kept him all day for a teeth cleaning, they never got to, I came and got him at 1400. Said, "You're not going to keep him all day and then give him a quick clean up job, and send him home all doped up." Then I dropped off the girls for their cleaning, Gabby had blood all over her neck, and Daisy was so traumatized that when I reached out to pet her, she bit into the palm of my hand, that I had to go to urgent care and lost a week of work, and 2 weeks ago they tried charging me another $150 for a new anesthesia that was suppose to be great for cats.

I have been trying since August to Cancel our Banfield Pet Insurance when I discovered that there was not Banfield hospital near us. We moved to an area that was over 200 miles from the nearest Banfield Pet Hospital in April. We were not given an alternative and I could not see traveling that far to visit a vet when there were vets in our area just not Banfield.

The only reason I'm even rating this one is because I have to. We took my pug in on 12/17 to have her yearly check up blood work and all. I get a call everything is fine. On 12/19 we had to put her to sleep at another vet because she had an enlarged heart fluid around her lungs and a collapsed trachea. That is not something that happened in 2 days so how did they miss all this??? Nobody there paid enough attention to notice the cough she had or she couldn't breathe? I will never step foot in that place again and will be placing this same rating anywhere I can.

I too am highly dissatisfied with the quality of service I received through Banfield. My dog had been throwing up all food and water for three days and I tried to make an appointment with the Banfield where I have a Wellness plan. They told me "We are too busy to see him." I explained to them in depth that my dog had only kept down an ice cube or two a day and that he very much needed to see a vet. I asked if there was anything they could do (knowing full well that some of those appointments were for updating shots and general health check-ups) and they still said they couldn't see him for at least another two days.

DO NOT SIGN UP FOR BANFIELD PET INSURANCE. We have had our 3 cats and 2 dogs on the Banfield insurance policy for a few years. Every time we use a "covered" service to receive routine care for them, we end up having to purchase additional medicines, vitamins, or other items to address the "problems" they found. We pretty much accepted this as part of their money-making plan but it was peace of mind to know our pets were getting regular care.

I called Banfield and told them to stop using my credit card for auto bill and that it was done without my permission. No service had been used. I cancelled my credit card and they are still charging my new credit card. Apparently Master Card allows auto bill to forward to a new credit card without your permission. I cannot get this company to stop billing my credit card.

I contacted customer service with questions about a charge only to find out I signed up on a plan that auto renewed. I many times told the man who answered that I was promised this would end after one year and he never once acknowledged or simply empathized with me. Instead said there was nothing he can do. Finally after having enough of him I called again and got a very kind lady named Leanne. I have to say even when I was extremely unkind to her she showed me kindness and explained what this was about. It changed how I thought of this company. Maybe if there were more employees like her reviews might be more positive.

Took my dog Elvis in for a well visit on 12/31/2015. He was dead by 2/10/2016. I had originally taken Elvis in due to him not eating and loosing weight. At the time the doc stated he was 100% healthy just needed a dental cleaning and his nails cut. They sold me the wellness plan for covering his dental and we went home happy there wasn't anything else wrong. Long story short, Elvis had a huge tumor on his spleen that they missed and his abdomen was riddled with cancer. It was everywhere.

I have tried to cancel my wellness plan at least five times with no such luck. When I call to stop the wellness plan from renewing (option 1), it says my phone number is invalid (even though it's never changed). Therefore, I have to press 3 and after a 35 minute wait, the lady gives me the same number I just called and I was told to press the number 1 which again won't work. Halfway through explaining this to the lady, she proceeds to hang up on me. When I try to log in on the website to update my phone number online, it's block me saying I have attempted to log in too many times. I only tried to log in once! It has done this to me for weeks. When I try to call the website help number, they are closed on a Monday. This is absolutely ridiculous. There is nothing I can do because every help option doesn't work.

I began using Banfield about six years ago in Charlotte. They were great. When I brought my dog in, both of us were in an examination room with either the vet, the vet tech, or both. We moved to Chicago. When it was time for my dog Macadoo's semiannual checkup, I was told to bring him in at 9:30. I had to drop him off since that's their new deal. He still was not ready at noon, or 2:30. Finally, around 5:30 he still was not ready when some girl called to tell me he needed this and that, it cost this much and that much--after 65 yrs. of owning and raising dogs, I knew he didn't. It was like, cha-ching, cha-ching, cha-ching. When I picked him up about 6:30, the kennel guy told me he had to put Macadoo in the shower twice because he had diarrhea. Terrible. I called to cancel my Wellness plan and was told they would keep charging me until it expired in May. I told them to go ahead. In the meantime, I would let every social media available how awful they are.

When I tried to cancel because I had to put my Great Dane down, they wanted me to pay for services previously rendered. The first time I took the dog in for an exam it was over $500, they wanted to charge me 500 minus what I paid into the plan so far that year. They wanted me to pay $350. She was also due for another visit. So I would have had to pay more? I will not use their service anymore.

PLEASE READ THIS: I never come to social media to ask for help, but this is an exemption. I need you guys to share this post as must as you can because what Banfield Pet Hospital did to my dog and my family is unbelievable and incredibly disrespectful. Short story, I took my dog Chanel to Banfield after she started acting weird; she had a lot sneezing and coughing, vomiting white mucus and she was acting oddly. So, I called my primary care vet, and he asked me to put Chanel on the speaker. Dr. ** was able to identify a respiratory issue in Chanel thru the "SPEAKER" of my phone and instructed me to go to the closest emergency pet hospital which happens to be Banfield.

I recently adopted a dog from another family. The family had purchased a wellness policy through Banfield Hospital. The dog had received most of his shots and care for the year. I asked to pay for the remaining balance on the plan since I now own the dog. This was not allowed. I asked if I could take over the contract for the dog. This is also not allowed. (You are getting your money, so why not?)

Stay away! They do not look out for the well being of pets! We had been using them for 11 years. After the vet we saw left the practice last October (NEVER NOTIFIED) the quality of care was on a steep decline. They did not have vets staffed for months after that could perform surgeries, including dental cleanings. It is very odd how they function- you aren't there for the care of your pet. It's a drop off basis. As of recently, we took our 3 dogs in mid-November for comprehensive exams. One of them, is no longer with us. We said she was not herself, described her symptoms and we're told she was healthy (despite rapid weight loss, told she was ideal weight) besides an elevated enzyme- take this medicine and follow up in 30 days. Well, she only had 2 more weeks to live. Our other dog, I knew he had some ear infection of some sort, but after a comprehensive exam he checked out ok? Something is wrong with that picture.

I had a little dog, who was my emotional service animal. She got sick late at night last March. Tuesday, she showed signs of feeling better. However, Wednesday morning she looked very bad. I bought her dog food at PetSmart and remembered they had a vet office, so I rushed her there. The workers are very loving and kind people. I am disabled from an accident in 2011, so money is tight. After being there for 2 hours, they showed me how I could save some money. They told me, that she was going to make it, but she was going to need ongoing care. Hearing that, I felt I had no other option. I was relieved to hear she was going to be ok. I could give up my cell phone, and find other things to cut back on, so I could afford the $42.00 a month. She was my best friend and only companion.

I've been with this hospital over 2 years. When I take my puppies there for check up no problem. They said everything was done. He is fine. Pass years one of my puppy been having seizure more often. First my puppy had seizure they charged for IV catheter and other exams. Then said "we can't take care of him here. Take him to the ER." I took my puppy to the ER. When I got there they came with a statement double of Banfield for the same thing Banfield had just done and they told me the ER wouldn't charge me. End it up that what BANFIELD done on my puppy was wrong and they had to do all over again. My puppy was hospitalized and thank you God got better.

My wife and I have been customers for at least 3 years, and paying monthly on a medical maintenance plan for our dog. In July of 2016, our bank card expired and they issued another. I did not think to call Banfield, and they never called us or sent a letter, stating that the automatic payment was not going through. Instead they simply closed our health insurance account and sent the amount of $263 to a collection agency. We received the first notice of this by mail in November.

I took my 6 year old Russell Terrier in with an upset stomach. He had gotten into the trash can over the weekend. I dropped him off at 7:30am and picked him up at approximately 4pm. He walked in just fine, but when I came to pick him up he could barely use his back legs to walk. The Banfield Dr. said when she did her exam that he had no back pain but that he did have some stomach pain and she gave him some anti-nausea medicine and fluids because of the vomiting. When they went to get him when I arrived he couldn't walk. The doctor suggested I take him to a animal hospital with a neurologist because of his symptoms. Once there, they could get him in for immediate surgery but, I couldn't afford the $6500 surgery.

6 days ago my dog has surgery on one of his paws to remove a lump. After been given him special care by not leaving his side at any second of the day, so he didn't hurt his stitches or band-aids a vet tech on Banfield decided to leave him unattended while, changing the band-aids so he ripped the stitches off. I am talking about I stayed down on the floor next to his bed for 17 hours at the time for 6 days, so this would never happen, but it did because a careless person decided that it was ok.

To say that I feel like I have been violated and misinformed is an understatement. I have been a consumer utilizing the Banfield Wellness Plan for several years. I have a service animal, CoCo Chanel, and my desire is to keep her well and healthy. Thus, I enrolled in the Banfield Wellness Plan. I am a senior citizen living on a fixed income. I had to alleviate some of my necessities to pay the monthly premium. I was residing in the Pacific Northwest where Banfield was accessible. I moved to Wisconsin in September and there is no Banfield Hospital. Therefore, I must take CoCo to a veterinarian in my area.

The Wellness Plan I was on save me a lot of money when I ran into health problems with my dog. If I didn't have the plan I would have paid double the price. A pet you care about with health problems is very expensive. After my puppy passed the Banfield customer service team worked with me and provided options to resolve my contract. I know there are many reviews that are negative on here. People are very emotional about their pets, as I was when mine died. Banfield was very consoling and helpful. I guess I had a different positive experience than everyone else.

I have been with Banfield for approximately 10 years and have seen them decline so much over the years. This past year with them has been horrible. They seem to have lost any type of customer service or compassion for their clients. I was also a member of their wellness program for both of my puppy dogs, and while it appeared to be a good service at first, gradually they seemed to add more and more costs that were not covered by the plan that I was paying good money for each month. My heart breaks just to say this, but this month I lost one of my precious boys and when I called the Banfield Wellness program to let them know, they showed no compassion and told me I was still liable to continuing paying my monthly fees for my poor baby until the end of his contract. I was obviously upset, not only with this news but the fact that they didn't even seem to care that I had lost a member of my family.

This place is an absolute joke. I had an EMERGENCY with my dog today and I was told that I cannot bring him in. They were way too busy giving shots and they would NOT take care of my dog. How disgusting is that? What kind of vet conducts business like that? I thought that's what I pay insurance for but I guess not. I called them at 12:10 pm today. They close at 4:00 pm. I will definitely be calling first thing in the morning and cancelling your ** insurance that only takes care of my dog when it's convenient for you... YOU SHOULD BE ASHAMED OF YOURSELVES AND YOUR LACK OF ETHICS... And by the way he has 2 slipped discs...

My kitten passed away because PetSmart clinic didn't give her the proper medical treatment. Do not waste your money at PetSmart clinic. They have medical malpractice and the director and vets here will blame it on other things but the reality is that they don't want to lose their license including the director, Director Brook **, Dr **, Dr. **. They did not seem sincere about my kitten passing. They are a business that only want your money and could care less about your pet. I wish I would've read reviews prior to taking my kitten to be treated. She was misdiagnosed and not treated right. She died because of their stupidity.

I brought my kitten to Banfield in Mechanicsburg, PA and signed up for their wellness plan. At the first visit they verified that my kitten was female and provided the required shots. At that time I requested that we set up for my kitten to be spayed. I was told that we would have to wait until after the kitten received the second set of shots. I expressed that I wanted to have this completed before the kitten was 6 months of age... The sooner the better. I went back 3 weeks later for the additional shots. Again they examined my kitten. At this time they set up the appointment for the spay. The time frame was 1 month later.

Adopted our 2nd dog through Petsmart and got coupons from the shelter for Banfield. Took my dog in for 1st flu shot and got a free exam. Was told to return in about 3-4 weeks for the 2nd booster. Along comes a large size postcard where it stated in big bold letters "Bailey's vaccinations are OVERDUE!" As to do more harm, the postcard was misdelivered to our busy-body neighbor. She was very quick to deliver it to me along with a lecture about caring for our dog, and she expects to see the dog on leash at all times. "Can't have rabid animals running around, don't 'ya know" I was told.

Let me start by saying that I love PetSmart as a store. Because of that, I decided to take my puppy in to the Banfield vet located inside of PetSmart. I had adopted her from the local humane society, so she came with extensive medical records as well as behavioral history. However, I wanted to be sure that I got her all of her proper medical history, so I booked a wellness exam with a vet at Banfield. When I went in to the appointment, I brought her entire folder with all of her medical history because I wasn't sure what all she needed in terms of vaccinations. The vet then went through the information and proceeded to come up with an extensive list of vaccinations and procedures that my puppy should get.

On Oct. 30th 2016 I was looking for a vet to get my cat checked out and I found on Banfield's website a coupon for a free exam. Being on SSDI and short of money this sounded perfect for me. I called Banfield and told them about my cat, my financial situation and that I had a coupon. I was told that the coupon was for well pets and they couldn't help me. I was so offended and did not like it one bit that this place treated me like my cat wasn't important because it sounds like I can't afford their services. This place sucks.

I've been a Banfield customer for 7+ years and they have never changed. I come in on time for my appointments and I have to wait 20-40 minutes before being seen, always. I come in late on purpose in hopes that they will see me soon but I still have to wait the same amount of time, 20-40 minutes and that is just outside the waiting area. Once you get in the room you have at least another 10 minute wait to be seen. So today I decided to come in early, 25 minutes early, in hope that I will be seen on time, and I was told I could not check in early because it will look like I've been waiting a long time! So I have to wait to check in!! So here I am writing this! And that is just the tip of the iceberg. I haven't even gotten to the revolving vets and assistants that works and quits. And the fact that one of my pet has had heart problems and one of the new vet just barely found out and my dog has been going there for 7 years. Too many complaints to write!

Going to keep it simple but one of my worst experiences. They are nothing but scam artists, which they do not care about animals period!!! I live in Fort Lauderdale. They had my dog for two days and wanted more money and playing a guessing game with my dog's health. Please anybody thinking of using them please don't for the sake of your pet.

Took my dog in for teeth cleaning. Got a call while he's under anesthesia saying he needed three teeth extracted and would be nearly $400 -- after accounting for the additional anesthesia, sutures, and everything else they could think of. Of course, people are in pure panic mode when they hear this so are apt to say yes. What's the point of the expensive monthly insurance I'm paying? Ten out of 12 months, nothing is happening except getting charged. Then when I need something like this, they spring it on you. I'm cancelling the service right now. I would highly advise for pet owners to look elsewhere. Banfield is evidently a corporate culture eager to upsell and put pet owners under duress to get maximum dollars. That's why they earn nearly one billion per year in revenues.

Called them many times. No response... From my experience they don't care... Beware of Revolution for dogs. My dog got seizures from this medication prescribed by Banfield hospital in Stamford CT.

My dog had been grabbed around the waist by a larger dog. He was sore and due to small puncture wounds, his body had been swelling up with air. I suspected he may have damaged a rib as well. When I realized the possibility of internal wounding, I called the vets at Banfield. Never having tried them before, I had decided to use the free initial consult and appointment coupon I received in the mail. I was prepared to pay for extras, within limits. EVERYONE WAS EXCEEDINGLY NICE. IT WAS A PLEASURE DEALING WITH THEM. I would like to think it was all sincere but I will never know for sure because the money is definitely the driving force of this business.

Was told Banfield doesn't care about what my dog is experiencing by the senior vet Beth ** in Cranberry, Pa Banfield Pet Hospital. Among other things, it was by far the worst vet experience I've ever had. AND THEY CANCELLED MY CONTRACT!!! Two weeks before scheduled surgery. Why? Well, I guess Beth ** knew she is a lousy vet and if anything happened to my baby, I would have come after her for her license and money. She was a quitter instead of someone who cared and did her best. They then tried to persuade consumer advocate that they had done me a favor by not collecting the remainder of the contract fee!!! Such buffoons at Banfield!!

Ever since I first signed my contract I have regretted it. They only care about money - still charge you every visit for things the plan doesn't cover. I pay $70 a month plus another $50-60 every month I went. My female puppy Java started at 7 months and yesterday at just 1 and a half years old my baby is gone. I bought my dog in describing vomiting and foam coming from her mouth and she developed a twitch. My exact words to the doc "on the car ride over she foamed up and twitched violently". Doc asked if she got into anything she shouldn't have I said no. He felt nothing in her stomach and gave her a shot for nausea and sent me home with 4 pills to give her for the next two days. All for nausea. I suppose I was hopeful and wanted to believe this was all it was. This costed me $80.

I told my Mom to take her dog to you and 13 hours after she did the little pup was died. What was up with that? Will never tell my friends or family to take their animals to you again. I am done with BANFIELD...

Banfield Pet Hospital is a joke and scam. They strongarm you into signing up for their "Wellness Plans" saying they will save you money over the regular services alone. What they don't tell you is that even at their discounted Wellness Plan rate their services are about twice as much as you'd pay somewhere else. Additionally, if you realize you're being scammed and try to cancel the plan, not only are you not going to get any money back, but they can turn around and claim you owe them money! The staff at the clinic I went to didn't appear to be very well-trained. The Banfield vet missed some basic health issues that my local vet caught. I wish I had read the reviews on this site before I ever brought my pet here.