Banfield Pet Hospital Reviews

I am so upset right now. I trusted my pet to their care and he was left all day long with a blood sugar that would have sent a person to the hospital. Being busy is no excuse for the lack of concern for my pet. I do not feel comfortable having my pet seen at this facility again or any of my other pets for that matter. I am extremely disappointed and will not recommend anyone to this facility.

Of course on day 5 I became skeptical. After some research, including the care guide that THEY PROVIDED, I learn that they should be removed every 2 - 4 days. So I go to remove the bandages and come to find that they have literally put the vet tape OVER my dog's skin and fur. We had to cut the bandages off which was painful for them and his fur is missing and skin is irritated. I will look elsewhere for a vet. AVOID THEM AT ALL COSTS. They hire unqualified, inexperienced people.

When I got home I realized that sedation cost $60 bucks. So then, of course I was baffled to why the bill was so high and I felt completely appalled and thoroughly disrespected. If you are going to overcharge, have the nerve and guts to be honest with your client. Also, provide them with a receipt, rather than me having to ask for one. To make it worse, I was charged $48 dollars to have them put on a bandage. A bandage! I could have bought one for a couple bucks and put it on myself, if I was given the choice. I would appreciate an apology, for the direct lies, and at least a partial refund on my upcharged services. It is despicable that a bandage application costs $48. Completely unhappy. I will never return, I will wait until vet hours resume and care for my pet at home over the weekend.

She said that it needed to be done and could not wait until I renewed my insurance in 2 months, which includes a free teeth cleaning. I told her let me schedule it in two weeks if it's that urgent. She changed up and said oh it could wait until she got back three weeks later, which I didn't understand. How can the issue go from needing to be done in 3 days to waiting for almost a month until that particular doctor got back? Needless to say, that was not what I brought the dog in for. I needed to know why he was not able to walk properly. They gave me an antibiotic for his mouth and some more ear drops saying it's just an ear infection. So I took the ear drops and tried to treat what I was told was an ear infection. Two weeks later I bring him back and they say everything is clear and to just use the ear solution provided to clean his ears once a week. That was on a Saturday afternoon.

Sunday afternoon my dog started having issues again. Monday afternoon I went to the vet and told them he has the same issue. They gave me some more ear drops to give him without even wanting to see him. They told me bring him back after completing this bottle. I gave him the medicine Mon night, Tues morning/night, and Wed morning/night. I woke up Thurs morning to go to work and found him dead on the floor beside me. I called the vet and told them he was dead. I asked if dogs could die from ear infections. They said no. I asked, "Ok then why is my dog dead when I brought him to your office 3 times in 6 weeks?" I told them, "You told me everything was fine. I was just there on Mon, he died two days later". All they said was they had no idea how he could have died and that I could get an autopsy done but it would cost up 1200 dollars because it has to be done externally.

I couldn't afford $1200 for an autopsy. I already have to pay for him to get cremated and was in total shock from his death. How can a completely healthy dog die in six weeks from an ear infection? It just didn't make sense. Needless to say, I couldn't live with the answer of "I don't know" especially after seeing him 3 times in 6 weeks. So I started doing research on my own and I discovered my dog had vestibular disease. This is something the vet is supposed to check for when dogs have the symptoms Midnight had. There are 2 types of vestibular disease, central and peripheral. Peripheral is the more common form and it's not deadly. Central is life threatening. They are supposed test to see which type he had for treatment. The type determined the treatment. They didn't test for it, as it is highly suggested,and assumed it was the peripheral type.

The vet school doc that I read said it was critical to test to determine which type the dog has before treatment. It could be the difference between life and death. They didn't perform the test needed and treated the symptoms instead of the underlying cause. I told them specifically, "Run every test you can, it didn't matter the cost. I needed to find out what was wrong with my dog".

Basically, after 6 weeks the bacteria spread to his brain and killed him. The two vet hospitals I talked to said they didn't believe they checked for the underlying condition and treated the inflammation in his ear. That's why he felt better but it would reoccur after the medicine ceased. The whole time it was spreading to his brain and finally killed him on Wed night.

The vet didn't do their job and it ended up killing my dog. There is no excuse. I was there every 2 weeks for six weeks for the same issue. You can't continue to say he is healthy with an ear infection. If he was healthy he would be able to walk and I wouldn't have to carry him into their facility. I have been taking my dog to Banfield and paying for Banfield insurance for 7 years. The one time he gets sick in 7 years they decide not to be thorough in their job. It cost my dog his life. If they followed the proper procedures it could of been treated. Make sure you find a great independent vet. It can be a life or death decision.

At 6:10 pm I arrived to pick up Gunner. The receptionist at the front desk greeted me. I told her I was there to get my dog and that he had a small red bag with toys and a blanket in it. She went back to get him and it took her quite a while... so long that I walked to the door to make sure she didn't get lost or something. Finally 13 minutes later (I'm the only person in the entire store) she brings Gunner out... his little bag and things are in a white paper bag at this time and I didn't think anything of it... I asked the lady if Gunner had been fed. She told me she wasn't sure... so I looked in the bag of food that I had left for him and it hadn't been touched. I'm irritated but I had to make Gunner's neutering appointment. Gunner and I leave headed home.

Once I got home I opened the paper bag to discover that his blanket is filled with urine..... not like he peed on it one time, but more like he peed on it all day long.. Gunner is potty/Kennel trained and wouldn't use the potty in the kennel unless he wasn't let out.... I called Banfield to inform them of my experience only to find out they don't answer the phone 10 minutes before close. So I called PetSmart. The manager told me it wasn't his problem and to call the corporate offices, which I did. This morning I called Banfield again, wanting to speak to a manager. I was told he wasn't there. My biggest problem with this whole experience that I had is that I know it is happening all day... they are not letting these animals out all day long.

I went back to the vet, told her about our concerns. She said she didn't hear about any dogs going deaf using remicin. She would call the company and follow up on it. I told her if the vet would have told us it could cause deafness, we never would have put her on it. She called back saying she talked to the company - they said it would be temporary. We took her in October, it is now Nov 4th and we see no signs of her hearing. The vet has not even called to see how she is doing, or if she regained her hearing. All I know is my poor german shepherd is deaf. What can we do about this?

I waited a week and called to cancel my Pet Wellness Plan. I was told I had to pay the next 8 months [= 1 year] because I had made so many visits and costs. I told them that was unheard of. Never explained that if my cat would died that I would have to finish out the yearly monthly fee because I used their services too much. They finally allowed me 4 months off and so in Feb. 2016 I will be free of Banfield Pet Wellness Plan. I told them I have another cat on their plan and as soon as I can get her off of it, I shall use another vet. And I was getting another cat and thought I would sign her up but they have shown me that their business practices are not fair and are deceptive. I will warn everyone how deceptive their Wellness plans are.

Finally after not hearing anything I went back to the hospital at 4 p.m., where the vet came out and told me the X-rays didn't show anything but she wanted to do a blood test and get a urine sample. After the blood test was done, about 5 p.m. they tell me my dog's liver and kidney levels were high and wanted to give her fluids to flush her kidneys out and for me to bring her back the next day for additional fluid IV.

Well my poor baby never made it back the next day. We left there and she was so sick and limp, that I immediately drove to a nearby emergency vet hospital where my fur baby went into cardiac arrest and died. They asked for a rundown of what happened that day, because she was only 7. I don't know what Banfield was doing to her. She was there ALL day yet they didn't think to do a blood test until 5 p.m. Instead they kept suggesting tests that costs money -- X-rays, etc., where the blood test is included in the plan I paid for and they could have ran that when we first got there and caught the issue earlier in the day and possibly saved my baby! Please take your beloved pets to a real private vet who cares and will give them personalized attention, not Banfield!

So when I went to pick her up, the antibiotics were $200! I said no I am going to watch her and possible take her to another vet for confirmation. So instead of immediately bringing the dog up, they just kept stalling. I finally told them to get her out now. They told me they were going to call the police if I didn't sit down. I said I am coming through that dog if you don't get her out here. It took them almost 30 minutes to walk behind the dog and get her.

I have since taken her to another vet. She had no infection, she was spayed and given her vaccinations and is a happy dog! So they misdiagnosed and expect me just to fork over $1200 for an unnecessary operation. So I called and told corporate I wanted the pet insurance called since they were (1) not honoring their own contract and (2) the vet had a very bad diagnosis or made up a diagnosis. They said I had to speak with medical (the vet). I spoke with medical, they told me they could not cancel the policy; that corporate had to. Needless to said, corporate told me again I had to speak with medical and the insurance policy could not be cancelled until then!

So this is a bait and switch operation who breached their own contract and wanted $1200 for an unnecessary operation and now will not admit anything or cancel the said policy. They say "Oh yes, we will cancel as of 8/2016 but you have to pay the 11 months in between!" So I have now written to one of the officers in the company and I will probably get no answer whatsoever. Don't buy their pet insurance and don't trust their vets - boycott Banfield! They are not trustworthy or worth the supposed discount you get from their insurance plan.

On Oct 5th, my dog was supposed to go in for her rabies shot, only to be told that my account was on hold and if I wanted my dog seen, my dog who had been going there for a year, I would have to pay the past due for both of my animal's plans AND THE COST OF THE VACCINE WITHOUT THE PLAN DISCOUNT. When I asked around about how much I would have to pay, it was around $80. I asked if my dog could just get her shot, and then when I get paid, I would catch up. Nope. Not an option. So I told the lady at the desk that I would just cancel the plan and it was insane I had to waste my gas just to be told they weren't going to do anything to help me. They could have at least called me to let me know. The wellness plan line was no help either. They were all to happy to help me not renew my plans as long as I paid the past due amount, which of course is obvious. I will NEVER use Banfield EVER again. Loyalty means nothing to them.

Some cats vomit when they have a UTI, so I asked if this was possible and if my cat could have her annual UA that came with my Wellness plan. The 2nd vet refused to do just the one test that I wanted and insisted on a ultrasound, proclaiming that she felt my cat had stomach cancer. While discussing my cat's condition with the vets, I was always making suggestions as to diet, fluid intake and possible procedures - information that the vets should have provided; I had to constantly ask for and/or suggest. What am I paying for? After taking my cat to another vet and requesting Banfield's medical records, we find that there are tons of abnormal lab results that were never discussed with me and that the x-rays were documented as abnormal, but are actually inconclusive. We also found a small lump near her stomach that was NEVER found by Banfield!!! I'm beyond disgusted and will NEVER use Banfield again.

They appear to be incentivized to rake in revenues - even at the expense of the consumer's wallet and the pet's comfort. Also they seem to find problems that did not exist on their prior visits. To add salt to the wound, BPH makes it difficult to cancel the monthly Wellness plan and will not refund a dime. I will NOT recommend BPH to anyone who seeks quality pet care. I've made complaints to the BBB and to Banfield Corporate as well.

They vaccinate him with Bordatella vaccine to prevent from COLD, which is not recommended by Veterinary, it's optional like Flu vaccine for humans. They work by commissions!! No empathy, no feelings involved. All BUSINESS!! Money making machine under trusted big name company. P.S. Forest Avenue, Staten Island, NY--I went to this clinic only because they are located at PET Store. I trusted and feel customers needs to be aware of this unprofessional work.

I opened the door and yelled at them and put a stop to it, got my very scared dog who is usually full of kisses for all who care for him and left in tears!!! He shed so bad all over me when I got him and he does not shed! I will never ever take him there again!!! There was no need for that treatment because at the groomers next door, one holds him petting and talking to him and one trims his nails and he gives them kisses!! What they did at the Banfield was so uncalled for!!! Never ever again!!! I hope I can get my money back from signing up for the wellness treatments they offer as I will not go there anymore!!!

Having a senior dog I decided to go with the most expensive plan ($40 per month) they had available thinking most things would be covered. This was a bad idea. I'm now out $480 plus the cost of my dog's surgery. Also, they do not provide overnight hospitalization after surgery so you are responsible for picking your pet up and taking it to an all night ER to be taken care of which costs from $300-500 for one night. Then the next morning you have to bring your pet back to Banfield to be reexamined and possibly stay for observation for the remainder of the day. And of course this costs more money. I have canceled my plan and will not be going back to Banfield again.

So I immediately bagged and took it to Banfield. Oh yes they said he has tapeworm. They suggested the shot instead of the tablets. Not a problem, just get rid of the worms. The next visit I took some more stool samples in and guess what??? Negative... OK great, two weeks later what do I find in his poop, worms... This time they are 8"-10". I called them and all they said is "Bring him back in." I forgot to mention I have a 3-year-old son that could very well get the worms. It's just becoming a continuous waste of time and money. I would never recommend Banfield hospital.

Here's the best part - since that alarming appt. I have gone to 2 different very respected vets in the area. Both of them were shocked that cancer was suggested and knew immediately that nothing was wrong. I even had an Xray done just to be sure. Nothing wrong whatsoever. What a joke. This is a pattern with Banfield. They appear to be incentivized to rake in revenues - even at the expense of the consumer's wallet and the pet's comfort. I will say in all fairness that there is one Vet in Downers Grove that was wonderful - if you can get an appointment. But the rude front desk and the Vet that I ran into this June is inexcusable. Run. Don't walk. Run. Your pet will thank you for it.

My dog also tested positive for heartworms when I got him and was advised by a local vet I have known for 30 years that it's not affecting him yet and the monthly pills can help. But it will take up to 18 months to clear. Banfield said I should do the intensive treatment that rids of them in 3 months. Guess what...it's very expensive. And I was told by my local vet it could actually put more undue stress on my dog. Banfield advised me to do something that goes against the health of my dog, b/c they would get more money. To me, that is not real medicine. That is disgraceful.

At this point I tell him to just cancel my pet plan because I was told at the last visits... One on 8/14 and they brought me back in on 9/4, that my plan would be renewing in Oct so I may want to up it to add dental cleanings. Well the lovely butt clown tells me my plan renewed in August and I proceed to ask what plan was chosen because they told me Oct and sent me home with a brochure of the costs to up my renewal. I wondered why they brought me in again two weeks after the 8/14 and when I asked they said "oh we decided to give her the shots early" (they weren't due until Oct). Makes me wonder if they did it to renew my plan early? Not sure but mighty fishy.

Needless to say I will have to pay to take her somewhere else to have her eye looked at since they're booked until next week. The kicker? When I just got online and you can make appts, it gave me the option of having an appt this Fri (today is Tues)... Guess the jerk at the front counter just wanted to be unhelpful. I will not be renewing another plan due to the poor service lately and I will be calling corporate to see why I was told it was renewing in Oct and if it did get renewed if I can cancel it but looking at the reviews, it doesn't look like that will happen. Find another vet for your pet.

The plan itself sounds good until they make numerous errors on withdraws and then "refuse" to correct/reimburse you. Call in and you can expect to receive a different answer by everyone and hopefully, you will not get a individual like I did who had "total attitude problem" (Colleen-collections-rude little p*g). Ask for a supervisor and they will tell you one is "not available" and they will be in touch. Never happens. Cancel a plan and you better check and double check it's done. They will tell you they never received the request and charge you full price for the month(s). Will refuse to reimburse/prorate. Good luck if you decide to go ahead with it.

However months down the road I'm getting hit twice for each dog then being harassed by emails and phone calls saying I'll be garnished for something I thought was going to be fixed! I told them I don't mind paying for my dog and my dog only but then I want to cancel my account because you guys clearly can't get something so simple off my account. And after being on the phone for hours with them today they just say "oh we can't take him off..." Like wtf??? Their advice for me was to pay 93 dollars or something like for 2 months and call it good for my dog, when I'm only suppose to pay 39.95 a month... horrible service. They do not work with you. And they clearly weren't trained properly. Taking my business elsewhere for sure.

Last time that I brought my Bulldog in and dropped off for a check up and Bordetella update, they never called me when she was done. I picked her up at their closing time and, to my surprise, they had charged me for a capstar tablet, which is a 24 hour flea treatment, and told me that she was infested and they had no choice... My dogs are all on Trifexis and get regular baths. They do not get fleas! They never called me to tell me about the fleas or offered to show me any type of proof. They also performed a skin scraping on her when I dropped her off for a DNA test. This bill, that should have been 75 bucks, came out to just over $179. I can assure you that they've NEVER tried to up sell or perform extra services on my pets when I schedule an office visit. They only do this when you drop off because you aren't there to see what they are doing or if your pet really needs the service.

Also, I've had the associates at this location call me to reschedule an appointment that I've made because they had too many WALK INS and couldn't take my dog, even though I had an APPOINTMENT. I made an appointment for my puppy 2 weeks in advance and they called me the day of to ask me to move my appointment to another day because they had a lot of walk-ins. This is not the first time that they asked me to move my appointment. Long story short: They do not call you when your pet is due for a service. They do not call you when your pet is ready to be picked up after receiving a service. They will charge you extra for services that your pet may or may not have needed in the first place. They will make you reschedule/cancel your appointment because of their own poor planning.

If you want to non-renew, you can't until your monthly payments amount to the full cost of the plan. THERE IS NO DISCOUNT WHATSOEVER, IT IS A PAYMENT PLAN. You can go to any other vet and get the same services for literally a quarter of the price. Please Please Please listen to me. I am literally going on every review site I can because dealing with this company has caused me so much anger. I believe that nobody should have to go through this and I wish I had somebody explain this to me beforehand.

Here is the problem, the hospital in which I signed my contract, and has the address of that hospital, is now closed. I do not have transportation to travel to a hospital out of my way, and of course, my pet is not allowed on public transportation. This is insane that this company is trying to hold me to contract, but the location that I signed with is no longer in service. I hope they resolve the issue before this gets taken to court, because I am not legally obligated to continue paying for service that I am not able to receive, due to the company closing the doors.

At first Banfield wanted us to pay for the rest of our contract even though he had only been on it for 2 weeks. The vet was very sympathetic and agreed to a much smaller amount owed since the services on the plan wouldn't be used. I am very thankful for that. ALSO everything you sign is signed electronically so you don't what you are signing other than what they tell you. NO ONE ever explained to me about having to pay for the whole Wellness Plan no matter what. PLEASE ask exactly what you are signing and what you are responsible for.

The Banfield we went to was fair and nice to us and just charged us a small part of what we would really owed, mainly due to the fact of our beloved fur baby NOT being sedated before he was euthanized. I am sorry for all the horrible experiences others have had concerning their beloved fur babies and having to pay for services not received. I know they average the plan payments by 12 months but I think it is wrong to have to pay for services your pet won't receive. Also, if no one explains the plan rules to you, you don't know what you are getting into. Afterwards I was told it is in fine print on one of the papers they print out for you. I still couldn't find it! ALL the vets and staff I have used have been very nice and caring.

The tipping point was when they told me they couldn't see my dog for the next 3 days, but urged me to take the dog somewhere to see my dog. Um, what? That's exactly why I went to them. They know my dog. Have her medical records. So I decided to cancel my dog's Optimum Wellness Plan. However, they required that I finished paying out the year since they had provided services and I was contractually obligated. What bothers me is that they advertise on their website "Unlimited office visits" and "Convenient drop-offs, weekend and evening hours." However, seeing as how I couldn't take my dog for 3 days straight, I don't find that within the realm of "unlimited" nor "convenient".

In the end, my problem is not with the Brooklyn branch. They are servicing a highly populated area. What I have a problem with is their corporate policy to not let me out of plan even though they are failing to provide the services as advertised on their website. They are holding me accountable, but do not do so for themselves. That's terrible policy. I sincerely hope that I can get at least one person not to sign-up for Banfield's Optimum Wellness Plan as the money they are continuing to collect from me would be less than they would make from a new sign-up.

Well, this type of tumor has roots, so they wanted to do a SECOND surgery. I believe they knowingly did this just to get paid twice, as the first surgery margins were so narrow, they could be quite confident the problem was still there. After a second surgery with a specialist elsewhere, Hera is now cancer free. I would never bring another pet there - they are clearly only after your money. None of the vets had ever displayed any type of warmth towards my pet at all like at other vets. It's all business, and then "NEXT"!

Any company that has a "retentions" department to keep you from canceling your plan has management too concerned about money. I absolutely disgust companies that force employees to bargain with customers to keep churn down. Get real. Corporate refused to help my situation, simply pawning me off towards settling the issue with the hospital -- customer service rep actually told me the store would have to pay off my bill for this year's renewed plan. Own up to your problems. My local hospital was great but the prices are vastly inflated to make their plans seem worth it. If you remove the subsidized cost of spay/neutering and all the treatments when animals are young, it's an incredibly expensive vet, and they get you with that in case you try to cancel the subscription. Never again Banfield! I was happy, but now you've pissed me off and I will be sure as hell to let everyone know.

I followed their recommendation and took him to an ER vet, paying ANOTHER few hundred dollars (on top of what I had paid Banfield). He was absolutely fine. They found nothing wrong with him at all except his teeth are coming in. They gave him a pain injection and he was completely fine - back to his old self. When I called Banfield after the incident to discuss how horribly traumatizing this experience was (I was considering euthanizing him or giving him away if I couldn't afford surgery), the Dr. I spoke with was not understanding, kept cutting me off, and was condescending. Apparently, I can't even cancel my wellness plan with them without paying a large fee. I am beyond frustrated, and have tried several avenues to reconcile with them, to no avail. My only option at this point is to make others aware of my experience and hope to steer people away from this company so they don't experience what I had to experience.

We took our other dog in to get her teeth cleaned and they pulled all of her teeth out that she had left. And after we took her home she kept digging at her mouth so we kept taking her back in and ask if maybe she had some stitches left in her mouth and they didn't really open her mouth to look in it but they said no and her mouth was healing just fine. But she still kept digging at her mouth and they saw her doing it in the office but the vet said he had never seen a dog do that before and he didn't know why she was doing that but maybe they would need to do surgery to close the holes that the roots were in and that the next time we took her in we had a different vet. She took her to the back room and removed 3 stitches. They charged us $ 1095.00 to pull the teeth and that was not including the medications. We still have to pay until our year is up but we will not take our dogs back.

Banfield gave around 6 shots that day and did a deworming which she had already had done. The next visit was for a teeth cleaning. Now she was just a puppy. Had puppy teeth. The first visit she told me she would have to pull puppy teeth. I had told her, “No they will fall out on their own just clean her teeth”. So took her for the teeth cleaning. My dog sat at Banfield all day long. They call around 3 in the afternoon telling me they could not get to her now. I had an appointment. I could leave her overnight and be charged or come get her. I went and got her and called to cancel and complain: 1) the pushing of Benadryl; 2) had an appointment and my dog sat there all day long before they had called; and 3) wanting to pull puppy teeth and charge me around $600.00 to do so. So of course they had said I could not cancel but I could take her to another Banfield hospital.

So I started to take her to the one in Massaponax, Virginia. They were real nice when I got there the first time that was for the teeth cleaning. Which they did pull Lucy's teeth for free but not really because you are paying for a plan all year long. At the end of the year I wanted to cancel due to financial reasons. Of course I thought taking her in November was still from the first contract I signed but they said no and for that reason they would deducted the amount again out of my bank account for a whole year for the services just for that one visit. So in March of 2015 my dog awoke us and was having seizures. Something new and different for us from a playful 2 year old puppy. My husband took her to an animal hospital and they controlled her seizures and put her on phenobarbital. Called Banfield since they were her primary vet and said, “Bring her in. We will monitor her and run some test”.

Lucy was out of it. Her left side was not probably working right at all. They did the test I guess and come to find out they dewormed my sick dog. I had no idea until I picked her up and she had pooped all over herself. The so called vet came out and explained to me about seizures and that she would have to be on the phenobarbital for the rest of her life. That I should have another test done on her brain which was around $450.00. I said no at the time let see what happens being on the medicine. Well it took over 2 weeks. I lowered the dose myself because it was way too much for her size and weight. I started feeding her grain-free food and she got back to almost normal.

Then in April she had another seizure. Took her to Banfield. We will monitor her this time. She was not eating or drinking at all and I had told them that in my report it says something about her not eating dry dog food. My dog only ate wet food. So I left her there. Called around 3. They said I could pick her up, she was doing fine. Picked her up she was not fine. She was still having seizures and she was all over the place. Don't know what they did or what they gave her but got her home. Her head was jerking. She would not sit still and she was still not eating or drinking. I was using a syringe to give her water which I found out that they did not even give her any type of fluids while she was there all day. Ended up taking her to the animal hospital. Her temperature was elevated and she would not respond to anything the hospital was giving her. They kept her overnight. The next day I had to put down my 2 year old puppy. Worst thing ever.

Now Banfield is calling trying to collect. They never called to say. “Sorry for your loss”. The animal hospital which was the first time we ever took her there sent a condolence card, Banfield nothing. When I changed bank cards the amount stopped being taken out of my account. I called to cancel. Cannot cancel till the plan is paid for a year. Told them they did things I did not authorize them to do like deworm my dog when she was sick. How my dog had poop all over herself they did not bother cleaning her off at all. Brought her home and had to give her a bath. Had Banfield call me after 3 months after Lucy passed away apologizing and telling me, “I am so sorry for your loss. But here are the things we did and you need to pay for the services”. I will not pay. My dog was a healthy playful little ball of fur we loved dearly and got so attached to in 2 years time.

I don't think they did their job especially the last time I took her in I picked her up and she was not fine at all. What needs to be done to make Banfield pay for all these complaints and I believe are doing the wrong things. #1 giving out 6 to 8 shots a visit on top of deworming and blood work that is the #1 concern here. Not doing anything much when you take a sick dog. They seem not to be able to treat them as being a pet HOSPITAL.

It also turned out he put down the wrong cat for the appointment too. When I got to the Banfield to drop my cat off at 7 am the next day there was no one out front to greet customers so I had to stand there and wait for 10 minutes for someone to come out. Then the woman was very rude and just angry, as if me coming in ruined her day. I've never had such a terrible experience at Banfield in my life and I've been using them for 7 years. Their staff is very unorganized, rude, sloppy and trashy. I live a mile from this Banfield in south Tampa but I'm going to use the one on Hillsborough Ave in Tampa instead. Hopefully they're better. I can't imagine them being any worse!

Well finally after a great deal of money and time, we found out Hope has an auto-immune disease and she only had a bacterial infection along with tearing at the incision. Which had Banfield kept the appointment, called me back or even acted like an ethical animal treatment facility, my pet would not have suffered like she did. I will never pay them a penny. I would love to meet them in a court of law over their breach of contract. They failed to provide my dog/myself with contracted services so they can forget ever seeing any money from me or anyone I know, which also includes Petsmart. I had no idea there were so many better alternatives. There is one other thing, I disputed this on CFPB and with the State I live in. If you have concerns about the ethical treatment of your pet or operations of a clinic look up the state codes/regulations for that. The stuff for pets is simple to read and you should be aware of your rights.

I'm stuck with the bill and I shouldn't have to pay for the wrongdoings of a vet who all she wanted to do was sell, sell, sell and not treat my sick dog. I called the 24hr Emergency Vet clinic for advice and they stated it was unethical for that Vet to administer those shots when the dog was already sick and with all of that, she killed my dog! Do not ever use Banfield Animal Hospital in Woodbury, MN. They did nothing to help me. No apologies, the vet didn't even return my call. They should be sued! And I should be refunded for the cost that I incurred!

Apparently, the big tooth in the back of her mouth was more difficult to get out, so they charged me $250.00 alone for that tooth. Of course, I also had to take her for a pre-cleaning exam and will have to take her for a post-cleaning exam, so the total bill for the removal of 2 teeth will be over $700.00. I am going to check with my regular vet to see if they charge this much extra for a large tooth. She's only 5 years old but was a rescue so I have no idea how her teeth got so bad in such a short period of time.

Needless to say, I will never, ever go to an in-store veterinarian when I can easily go to my own vet and pay at least the same or less. Of course, they constantly try to get you to sign up for The Plan. Even after I shelled out $700.00, I was informed that I had 72 hours after surgery to sign up so I'd save money in the future. So, even after shelling out $700 big ones, they thought I'd "see the error of my ways" and write another check for $450 to be part of The Plan. I actually tried to talk a young Asian woman and her boyfriend out of buying one when she asked me if I had a plan. Thanks to this site, I saw that this plan does not seem worth it any more than just getting your pet care without it.

I stormed out of there and took her to a "real" vet, in a pet hospital that I had taken her before many years ago and they saw her immediately. She was put on steroids for 2 weeks and is now back to normal. I had joined Banfield for the pet insurance. I thought it was a good deal at the time, as I was going through economic hardships and financially it made sense to me. I can say right off the bat that in the beginning I was not happy with them as they required a leave her there for 6 hours while she had yearly blood work up and vaccinations. I had never had to do that with our previous vet. My dog would always shake when we would go there and I would never get the same vet. After this episode and having her treated by a caring vet, I had all of her records transferred. They were caring, compassionate and responsive. Most of all they communicated and educated me on the dangers of this flea preventive that ONLY Banfield offers.

Years ago she was on Frontline and I should have never switched however Banfield pushes you to use their brands. I will never recommend this hospital, nor this flea preventative. I paid $130 for my emergency visit to our new vet. Honestly I thought it was going to be much more. I was paying $34 a month for Banfield's insurance. I'm sure I would have had to pay more with the emergency visit. Financially this does not make sense to me and even if it did my dog is worth more to me than the convenience that Banfield "presumes" to offer.

If I was still on the plan you would think they would tell me that I have a vaccines due or make any sort of contact? I did sign something that came up on a little ATM machine which apparently was a contract that said the opposite of what the lady selling the plan had told me I was just starting a business back then did not have the time to read all their legalese. He is in their contract and just took the ladies' word at the counter. But even then I told them to cancel them for each dog long before the year was up because before the year is out they call you for some extensive exam where they try to get you to sign up for more stuff I think but we never went to those. We canceled them and told them to cancel everything because we didn't even have two of the dogs any longer.

We had adopted them out. I checked the Better Business Bureau for Banfield pet hospital and they had something like 300 complaints just about billing issues alone and hundreds of other complaints about other things. I have been out here with my signs and bullhorn for a couple hours in the afternoon for a few days now in front of the Petsmart letting people know not to get under contract with Banfield or at least to be very very cautious! I will be here protesting as much as possible with my bullhorn and my signs at the arrowhead Petsmart because I think Petsmart having a shady vet like that in their stores is liable as well and should lose some business. The people should just know that they can find cheaper and better veterinary care!!!!! Thank you for your time.

STAY AWAY FROM THESE SCAM ARTISTS. IT COST ME $254. I found a real vet, one closer to me, her charge $45. They never explain anything until you get your bill. Oh after a complaint with the bbb, they canceled the remaining $303 of the contract, A LOT OF AGGRAVATION!!! STAY AWAY FROM THEM. Don't find out the hard way. I still did not get my contract fee back. They also charge a $45 office visit, and a $45 consult fee? I was only supposed to pay $5 with the coupon. That's how they get you in there in the first place.

When I called to complain about this experience, I was told that Banfield wouldn't be able to cancel my membership without charging me for the full period of time, which is ridiculous when you experience a situation where you are literally fearful that physical harm is going to be done to you for no reason! The customer service rep in billing then told me he would waive the next payment and we got off the phone. THE NEXT PAYMENT WAS NOT WAIVED. Obviously I chose not to renew this plan, but on my last month Banfield is now trying to charge me twice! I called and was told that I would need to call back when the second payment completed posting, send a copy of my bank statement, and wait for them to research to see if they can return the money. THIS COMPANY IS A BUNCH OF THIEVES AND LIARS!

Banfield is owned by Mars, the candy and food products company. Mars Inc is a mean and greedy company. It hides behind their five principals of business which makes it look like they are a kind and caring company. They literally stole from my family and have stolen many other Charter hospitals from the Veterinarians who started them investing their money, time, and talents to build a successful hospital only to have it stolen from them by Banfield and Mars, Inc. Banfield and Mars, Inc need to be found out and punished.

The vets and technicians are also great people. All the vets have been very caring and gentle with my very timid, shy puppy. One vet even sat down on the floor with her and coaxed her into his lap with treats before trying to do any of the exam. He could have just stuck her on the table and gone ahead, but he took the time to really care for the dog and it meant the world both to me and to her. The hours are convenient even though I work full time in the summer and attend law school during the year. For major procedures, they have drop off and pick up services with no extra charge so that I won't have to take time off from classes when the time comes to spay my puppy and get her microchipped. All in all I am shocked at the poor reviews here because I have had nothing but great interactions with Banfield. Maybe it's all about location and people, but I am so glad I chose them for my vet care.

Finally five excruciating days later they tell us that her immune system had shut down. They tell us that it was because she stepped in rabbit or coyote droppings and licked her paws and that's what caused it. Later on that same day my dad went back because that explanation was fishy and the vet had told him that her own dog and multiple other dogs had died from the EXACT SAME THING. So basically my dog died because Banfield doesn't take the time to clean their cages or separate animals with contagious killer disease when they have animals going into or next to them. They killed people's family members and my baby. I hate Banfield and will never return. BEWARE OF THIS VET. They will kill your animal.

I have lost over $400 some plus dollars because they never had openings when it was feasible for me and the clinic. I paid all that money and it no longer covers what I need to have done for my pet. They stole from my pocket. This is like saying I have a tanning package that comes out of my account every month, and me going in and the tanning salon saying "oh, you haven't been able to come in for three months so you can't tan here anymore, even though you've already paid your money every month." How asinine is that? Banfield Pet Hospital is the worst customer service I have EVER EXPERIENCED!!! This package was suppose to be helpful to the customer, not be a curse. I'm sorry I have to work and you never have openings. But taking over $400 of my money and talking to me like a child is unacceptable.

Four hours later, I get a call from the vet explaining that the problem with the dog was a tear, which I already knew. She proceeded to prescribe the same medications that the ER vet had already prescribed. I again had a fit on the phone because I told the vet that I already knew that as the ER vet that I was forced to take my dog to had already told me that. The vet asked if she could do an xray of the leg to make sure there wasn't a fracture. When I asked how much it would cost, she quoted about 240 dollars. Once I told her what was covered under my plan, she told me that it would cost 80 dollars to read the xray and that wasn't included on my plan. Then, she tried to charge me for the medications that I already had. I asked the vet if the dog had gone to the bathroom yet as this was the reason that I brought her in. The vet didn't know and she stated that no one told her that was why I brought her there.

So now 16 hours later, my dog still had not gone to the bathroom. The vet said that she would have someone walk my dog. The vet called me again later to tell me the results of the xray. She still didn't know if my dog had voided yet. Frustrated, I went to pick up my dog and was told that the vet wanted to speak to me. I asked the staff if the dog had voided, and no one knew. I waited 15 minutes for the vet to come out and talk with me. She gave me a referral to an orthopedic doctor and recommended arthroscopic surgery to clean out the debris from the joint saying that if it wasn't done, it could cause long term damage to the dog. Also, the vet stated that this injury could not have been caused by the groomer even though I never told her about it. I asked the vet if the dog had voided and she still didn't know. I just wanted to get out of there so I didn't say anything. The vet told me she would get someone to bring out my dog.

After 45 minutes of waiting and constantly being reassured that it would be just another couple of minutes, I received the dog. Just before they brought me the dog, they brought me her blanket that was saturated with urine. I took the dog home and had to bathe her as she was soaked with urine as well. I called corporate Banfield to complain. I left a message for a return call thinking that I would have some recourse regarding the way my dog and I were treated. I only received a call from the vet who had given the dog care the day before stating that she understood that I had called corporate and that she wanted to talk with me about the situation. That is like a customer having a complaint about me and then asking me to resolve the problem with the customer myself.

If I didn't have the wellness plan, I wouldn't take the dog back there. The problem is that even if I don't go back, I am responsible for payment of the plan until the year is up which is another 8 months. I doubt that I will every go back there. I have been looking for another Banfield hospital to take her to and they all have the same complaints. All of the stores around me, and I live in West Palm Beach, Florida, have less than 3 stars in their reviews and multiple complaints of the same nature. Terrible, terrible service!!

ANY OTHER vet operating under the proper level of care would have actually sent a real vet to examine Lynx. EVERY OTHER vet would then have told me, his vitals are all good (they were exactly healthy, see attachment), and he's had an extreme stress, and his diarrhea is resolving (as meticulously documented and shown to the vet tech with descriptions of the diarrhea showing it was resolving) and so let's watch him, and come back Monday if he's not better. By then, I should have been told, if the diarrhea was still present, further blood work and fecal work would be in due course. That’s absolutely what should have happened. Instead, the vet tech made me hold Lynx down, while the temperature was taken, and she messed it up - he was in extreme pain, and the therm came out bloody, and he didn't forgive me for holding him down with all my force while it happened and he screamed. I'm still scarred from where he clawed me.

The VET NEVER CAME TO SEE LYNX. Instead of the vet, the vet tech just came back and said he needed over $450 in tests - I was in shock, and repeated, that he was healthy, his vitals were perfect, why so many tests - I had complete records of his full vaccinations and the tests that were ordered were being taken already, when the tests came back COMPLETELY NORMAL other than a slight white blood cell count increase, which I now know is symptom of the diarrhea. Still, vet assigned $150 in medications although we didn't know what or if something was wrong I refused them, and only bought two to help the diarrhea but I never used them because Banfield forgot to include a syringe for me to give him the meds.

ALSO, the diarrhea was GONE by the end of the day. But more important, the tech, and vicariously the vet, and vicariously Banfield, directly deceived me with regard to several tests administered, as to what they would show - I'd been explicit, the only problem we're looking for is the past 48 hours during which he’d been exposed to the outside. The problem was limited to under 12 hours. I was told he had colitis as if it was a real problem that needed to be found out.

I later researched and realize, colitis is almost certainly a result of having diarrhea in the first place, not a sign of a deeper problem unless for a longer period of time and a sicker cat. I was lied to. Told he needed over $400 in tests without the vet even taking a glance at Lynx and despite the above information. When the cause of events was so short that the tests would not be necessary in light of the fact that if he did even have something wrong like his organs malfunctioning, the tests were administered too soon after the event to be of any use to me.

I took my dog home and within 2 hrs blood was pouring out of both ends of her. Her breathing became labored. I rushed her to a 24-hr ER where she passed. So her treatment was delayed because of the two young people at the desk didn't take me seriously and were playing on their phones. And the vet sent my dog home unstable and never once mentioned maybe she should be kept overnight for observation... this hospital is a joke!!! Then they called me to apologize and then told me no refund would be given. I looked at my dog's medical records that I requested and there's contraindicating statements in it and more mistakes. I'm taking them to small claims and suing!!! This vet's license should be suspended!!!

They had misplaced them. I had a copy in my purse which I provided to the Nurse and told the nurse my pet only needed to have his bordetella updated. She said she would be back with the vet in about 2 minutes. By 3:35 I still had not seen the vet or the nurse again. I stepped out of the room and told the front desk that I was leaving as they were apparently so busy they couldn't see me.

I was told that I was next and the vet should be with me in a few minutes, that the vet was making notes and would be in shortly. I told her she had 5 minutes and then I was leaving. Almost 8 minutes later I took my pet and walked out the door. There were about 6 people waiting in the lobby, all of the rooms were full and there appeared to only be 1 vet working there. I will not use Banfield again as I feel they are irresponsible, unorganized by losing paperwork, and treat every client as a number.

They could care less about the pets people bring to them and are only in it for the money. If you are considering enrolling in their wellness plans I would seriously find somewhere else to go. You may end up paying more but at least you will get the proper care and treatment your pet deserves and will get someone who truly cares about your pet as much as you do. STAY AWAY FROM BANFIELD. Oh and I only gave them one star because you are required to put one. I would give them "0" if it were possible.

I immediately contacted them and have been told that the plan automatically renews, a fact I am not disputing. However, it is not supposed to renew when you cancel it. I clearly asked the clinic if there was anything more I needed to do to cancel the service and was told no and there is no clear instruction in the paperwork that tells you to do anything different. Now, I have to fight to get my $420 back. I've started researching and find that many people have this same issue. So, sharing this warning with everyone else.

They gave her a pain shot and sent us home with antibiotics and Tramadol. I was told to give her the antibiotic and 100g of Tramadol as soon as we took her home and every 12 hours. I gave her the medication as soon as we got home and then gave her 2nd dose around 3:00 am. When my husband woke at 8:00 he tried to wake her up and she wouldn't respond. I called Banfield and explained how we couldn't get a response out of her and she had shallow breathing. She told me this is very common for dogs to act this way on the Tramadol and not to worry. Well within 5minutes she passed away. Everything I explained to the employee is what is listed as an overdose. They caused my dog's death. I hope nobody ever takes any animal to this horrible place.

Lo and behold, in July 2015 we noticed they were still charging our accounts. We called and were on hold for at least 40 minutes before speaking to Charles. They agreed to cancel our plan but could not refund (or return) our money. Charles spoke to his supervisor and still the same result. He stated that their records indicate a message was left regarding the automatic renewal (one we did not receive). He also stated there was no record of our request to end the service in their hospital notes (convenient). I then asked how to rectify this situation, and asked if we could receive service of equal value to what we have paid.

We were told that a comprehensive exam would be less but the hospital staff would essentially be compelled to provide more services that would exceed what we paid. Long story short, I DO NOT suggest anyone use Banfield. The service is not worthwhile and they took our money without fair service in return. We have a small local vet office we use now that is cheaper. They know our pets and they have 24-hour emergency service.

He looked inside the ear, and stated, "there is another tumor here," immediately realizing that it was just the normal anatomy of the year. In less than 10 minutes, he diagnosed my dog with 2, almost 3 tumors. He refused to prescribe an antibiotic to initially treat the infection, nail infection. We were so mad when we left that office. We've already told about 10 people about this horrible service and the scare tactic used by this Vet. We will never use Banfield again. I wish I could be reimbursed the $42.95 we wasted there. We took the dog to another Vet, the word tumor was never mentioned.

After the second round of shots our cats lip swelled really big and turned red. We could tell she was uncomfortable and took her back to Banfield. They said it was a reaction to the shots and put her on steroids. For 10 days! If you've never had a pet on steroids before then you are lucky! It makes them absolutely miserable and they literally experience "roid-rage" and misery continues for 1-2 wks even AFTER they finish the meds! So after she finished the meds and her lip was better they told me I had to wait one more week to have her spayed because of her just being on steroids, so ok whatever. Well after a week I call and talk to a nurse about everything and schedule her to be spayed.

The day of her surgery I take her in, fill out the form that specifically says to contact me FIRST if there will be any additional charges, and I leave. Two hours later they call me to tell me that it will cost an additional 80 dollars (which I didn't have right then, on top of the fact that I had to pay for the e-collar and make my payment for the wellness plan that day) because she needed the non-generic pain meds due to the steroids still being in her system! Even though they made us wait the extra week for that very reason!

So I told them, that we would have to do it another day then because I didn't have the extra money, but it was too late! They already did the surgery and administered the pain meds! So after borrowing the money I picked up my cat and all was good, until her lip swelled up two days later. I took her in and they switched her pain meds to an even more expensive medication and then they told me that she would need a biopsy and would have to be on steroids the rest of her life!!!

Well, there was no way I was going to make her miserable for the rest of her life without a second opinion! So I took her to vet near my home, and they were a bit more expensive unfortunately. Anyway, as soon as I begun telling the new vet what was going on he stopped me and asked if her bowls were made of plastic? And I said “Yes, why?” And he told me that plastic bowls tend to absorb and hold bacteria in them after a few months, even with regular washing. I was dumbfounded! Like are you kidding me? He told me before we try anything else to switch her bowls and see if it makes a difference. My cat has not had a swollen lip since! No biopsy, no steroids, and "roid- rage" for the rest of her life!!! I am so thankful, as you could imagine, but I am torn though because of the fact that to me that falls more toward the "life experience" category than to the "reckless vet" category... Take everything with a grain of salt.

By this time, I'm not understanding how he's so well so quickly. So sure enough she called back again to say she accidently grabbed the wrong paperwork. So now I'm on edge that the results of my dog's may be questionable. So I finally went back at 5:30 pm as told by the staff when I dropped him off that day. He seemed a little better but still not himself. But told he would be a bit sluggish for a day or so. But I was assured that he had a good bill of health and that he will be good to go. So Sunday, a vet assistant called and checked on my dog and I told him that he was still sluggish. He said that I should give the medicine time to work and if he continues to be sluggish, for me to call them back.

So by Monday he still seemed sluggish and had gotten to the point he may not have been diagnosed right. I decided he needed to go back. So Tuesday morning as I went to get him out of his kennel, I found him dead. I called back to Banfield and the only thing the vet could tell me was sorry, he seemed good to go and she couldn't tell me what happened and that his test results were normal.

I asked her about the 2 phone calls that she accidently made and if there was a possibility that she could have made a mistake in treatment? And of course she made a heck of explanation about the mix up on the phone calls. So after filing a complaint with them, wanting a full refund for the vet bill, as well as $1500 to replace my certified and registered Bully. I was only able to get them to refund the vet bill. This Banfield in Smyrna,TN has got to be the worst business dealings I've ever dealt with.

Our dog has always had bad allergies. It's been in his file forever but we brought him in for something else and I had said how concerned I was with his skin and that if we had not been in for another issue that day we would of been in for his skin because it was the worst I've ever seen it. She ignored my concerns and told us about vitamins to give him and a different allergy med. SHE NEVER EVEN LOOKED AT HIM!!! Turns out he has a bleeding condition and could have bleed out on us and died!!! There were telltale signs of this condition if she just would have taken 30 second to look!!

I had no interest in anything else, being my cat was strictly indoors and has never had any previous health issues before. They explained to me that I would save money if I signed up for the wellness plan, and without it, the cleaning would be much more expensive. So I signed up for it, and set a date for the cleaning, and that's when I was recommended to bring him in for blood work prior to the cleaning to make sure that he was in good health and safe to put under anesthesia for the cleaning. I made my appointment with Dr. ** specifically, and that's when ** came in her place and mentioned that she was called into surgery, and that he would take over for her. He asked me what brought me in, I told him to make sure he's in the clear for his dental cleaning, and he mentioned that they would do blood work the day OF the dental cleaning (which I couldn't understand) and that he would be getting his exam today.

He exits and shortly returns with a Pink fluid vaccine and a white syringe. The white one he gave orally, the pink he mentioned was a Rabies vaccine, and I was never informed on these Vaccines or him getting any that day. I'm one to always research things before trying them, and would've never have allowed my cat to be vaccinated after reading all of the statistics on animals who get vaccinated becoming fatally ILL!!! Also, I came to find out that my cat was given Zoetis Defenser 3 yr. rabies vaccine, As well as feline distemper!!! When was this shot given??? It was when I allowed them to take my cat to the back to trim his nails. Yes, Banfield vets bonus off of the vaccines/sign ups.

I did my research and discovered that Vaccines are proven to be one of the leading causes of Vaccine-induced Cancers. I was never communicated by Dr. ** of the odds/side effects or offered a tither test, he just came in and quickly Vaccinated my cat, and administered the heartworm. I only seen him give those two meds to my cat, and requested his nails to be trimmed. That's when he took my animal to the back, and apparently also gave him a distemper shot, because later on about a week or two after he has been bleeding from his abdominal area where he began retaining fluid shortly after the vaccines, I picked up his records from Banfield to have him looked at by another hospital, and it was listed as one he received that day. I was furious to know this!!!

Between all of these vaccines, my cat was being poisoned, and as a result of this, had an immediate auto immune response, and began retaining bloody fluid in his abdominal pouch. This nightmare has been ongoing since August 26. Roughly when I discovered this I began to seek answers for this retention in his abdomen and NO ONE could provide any. The hospital wouldn't take responsibility for none of this, and the Manager ** had ZERO compassion for all that I was going through as a result of all that was done there. He actually gave me an attitude for being emotional over my pet's condition, and refused to help me in any way with the diagnosis. I then filed a complaint with the corporate office client "advocate" team, and they had no resolution for me and zero regard for this unbelievable matter other than to refer me BACK to speak with ** the Manager again about my concerns.

At the time, I wanted them to help me find a diagnosis for these symptoms that arose from these vaccines and explained that I am part time at work and have exhausted my savings trying to get answers. They refused, and I now was able to get a biopsy done at Miami Shores animal hospital who immediately came back with "Hemangiosarcoma", an aggressive cancer rare in cats, common in dogs. A cat who was perfectly healthy prior to these vaccines, and just days later started with the symptoms of this kind of Sarcoma and now he IS DEAD!!! MY ANGEL PASSED ON SUNDAY 6/28/2015 AFTER bleeding out every day on and off since August, and I have gave him homeopathic meds from HAMPL to ease the pain and slow the process of spreading. Yet Banfield has the audacity to put me in collections for a so-called wellness plan that killed my cat!!!

This company has thousands of reviews like mine! What is it going to take to get them investigated and eventually shut down??? Never ever take your pets to any Banfield, unless you want them to die. I wish I can undo the damage, and bring my baby back, my heart aches like never before. I just wanted to take good care of my boy, I wanted to do right by him by trying to get his teeth cleaned, that's all! I never wanted vaccines! The convinced me to sign up for the package and vaccinated him first! Before anything else, and that caused a reaction! I have documented the entire process of what happened to him from start to finish, with pictures and wrote on the cat site dot com about his condition looking for answers.

There is nothing they can do to undo the damage they caused my cat or to me and my family. I just want to make the public aware of how unethical this Veterinarian ** is, along with those I spoke with in this company. I will never know what was in that syringe, all I do know is my cat reacted horribly after ** Vaccinated him!!! And he was perfect! A1 condition, took vitamins for me with no problem, drank purified water, ate grain free foods, and stood indoors his entire life!! ** the manager was of no help to me during my time in distress attempting to find answers. The corporate office was also of no help to me as well. I even contacted the manufacturer of the vaccine Zoetis defensor and they only documented the incident for their records! Nothing more.

I have suffered tremendously watching my cat endure such cruel pain FOR ALL OF 10 months day in and day out. I cry several times a day, and have stood up countless hours sleeping only 2-3 hours a day on average just attempting to diagnose and treat his symptoms myself, also to replace Training pads from my bed and floor due to them being filled with blood!!! That image will never leave my head. He couldn't even use the litter box anymore, cause the leg where he received the vaccine lost 90% of its muscle and his entire stomach was raw with the flesh exposed!!! I even landed in the Aventura emergency room for exhaustion, anxiety and stress, when I don't have health insurance. That means more debt all because of this single incident.

Please learn from my hard lesson. If you love your pet, run for your life and their precious life!!! I only wish I knew all I know now about the thousands of cases of innocent animals harmed and or killed at the hands of Banfield! It's unreal that they are still in business! That isn't conceivable to me!!! I want justice for my cat! I want ** to lose his license for malpractice, and I want Banfield hospitals investigated thoroughly and shut down for good! As I know they would be if they were investigated properly.

At one of the Banfield locations, the associate told me to call a local animal hospital for an emergency appointment! At another of their locations they told me to drop the dog off by 11am and the doctor would see the dog between his appointments, but there would be a $20 charge for watching the dog for the day! I asked her why they couldn't just tell me when the doctor had a few minutes and I'd have the dog there at that time. Why should I have to pay them for watching my dog and then have to make two round trip appointments instead of the one if we had an appointment? And why should I have a medical plan if I can't get an appointment when one is needed?

I asked to speak to a manager and told her that I was going to cancel the medical plan, demand a refund for moneys already paid and file complaints with Consumer Affairs and Better Business Bureau. About two hours later they called me to let me know that they were able to fit my dog in for an appointment at 3pm but this time, at the Levittown location. Totally insane! Every time my dog has to see a vet, it's at a different location. Had I realized this, I would have never taken out the medical insurance. I may still cancel this coverage and just pay for the visits as I have in the past. So, keep your money and don't be dumb, like me. What's the chances that your dog will need unlimited appointments? I've been fortunate with my pets and never really incurred any large bills.

We agreed and were preparing to leave. The doctor suddenly looked at Austin's rear end. When he did, he observed that Austin's rear end was swollen and pussy. The doctor then stated that the problem was Austin's rear end. He said that it was infected. He said that the fluids that he would give Austin would help. We left Austin and when we called to check on him, Dr. ** stated that Austin was getting better and would be ready to come home soon. When we returned, Austin's fever was still elevated. The doctor said that Austin would be fine and that he was ready to go home. I asked several questions about how to treat him including how to lower his fever. I was reassured that the fluids that were given to Austin would sustain him.

That night, we kept Austin on ice pads and watched him closely. He never appeared to be any better. The next morning around 5am, we were awakened to this wrenching sound that Austin was making. We ran to him and despite attempts at CPR, Austin died. We checked his temperature and it was 105 degrees. We called Banfield and ultimately spoke to Dr. **. When we told the doctor that Austin had died, he was surprised. He then began to say that he could have treated Austin more aggressively. He said that he could have given him direct IV which would have worked faster, but he thought that we were not in a position to do that. When we asked him what would make him think that we were not in a position to do whatever it took to save our dog, the doctor was speechless.

I called to stop our Banfield insurance and was told that we would still have to continue to pay though they would take off some of the cost. I complained and was told that those were the rules. I was given a number to complain about the service that my dog received at the vet. I called and was told that an investigation would be opened. About 5 days later, we received a call from the Practice Manager, ** at Banfield. She indicated that we would not have to pay the remaining cost of the monthly insurance premiums. I contacted the investigation department and asked for the results of the investigation. I also told them that I didn't think it was fair that we had to pay for the doctor bill when the doctor clearly did not treat our dog appropriately, resulting in his death.

I once again asked them what happened that resulted in my dog's death. I also asked them for the results of the investigation. They told me that they would look into it and get back to me. Not long after, the practice manager called and left a voicemail message saying that we would not be responsible for the vet bill and that they would refund it to us. She indicated that she was trying to confirm with her corporate office if she could refund the amount back to our credit card or if she had to get a check cut. She ultimately called us back and left a message saying that she could credit the card back.

When my husband went back to Banfield on Monday, June 29th and tearfully asked for the refund he was taken back into an examination room. He was told that they would refund the money but only if he signed papers which would release Banfield from any damages. Dr. ** was on site this day and in charge. She admitted that Dr. ** made a mistake. **, the practice manager was in the room and witnessed this as well. They are actually admitting that the doctor made a mistake and are trying to give us our money back while signing papers to say that we won't blame them.

At the end of the day, my Austin is gone and our loss is more painful than anyone can image. My husband left the office and told them that we would get back to them. I would not recommend this practice and have submitted a complaint to the state board against them.

My cat's ears were scraped and I was told treatment with medication would cost $214! Who can afford that? I asked if they couldn't bring the cost down closer to $100. I was told they couldn't. So nothing was done for my cat. And I still was charged $80!!! I thought I would give this place one more chance. Earlier in the year I took a dog I had just adopted in for a wellness exam (used a coupon), but the dog was never examined. Instead the time was spent trying to sell me one of their plans. Stay away from this place!! They're a rip-off, and you'll never convince me that they care about animals.

The charge was showing as pending on my account and they REFUSED to cancel the transaction or refund those monies. And when asked to speak with a manager or supervisor, I was transferred to their voicemail. I called back and was told that was the only way to get in contact with a manager or supervisor and that it could take 1 to 2 days before they call you back. What kind of crap customer service is that. Banfield will never get my business ever again, and I will be sure to pass along this experience that I've had to every pet owner I know or meet. COMPLETE RIP OFF.

In March of 2014 her shoulder, spine and hip bones were protruding and she had a pot bellied appearance. I took her to Banfield again (she was normally seen 2-3 times a month) and her vet said she was overweight and that I needed to feed her less. When I asked the vet why her hip bones were sticking out the vet replied "She is not getting enough exercise so she is losing muscle mass." I took her home and gave her 1 cup less of food. Three days later I saw her pulling tissues out of the box and eating them. This went on for 2 months.

Then I took her back to Banfield but she saw a different vet as her vet wasn't in that day. She was diagnosed with Cushing's Disease and 2 fractured teeth. The vet wanted me to take extreme measures to keep her going. When I told the vet that she was suffering greatly and that I did not want to prolong her life she suggested that I surrender her to someone that did (foster care). I knew that something had been very wrong as I had witnessed her sufferings for many months. In June of 2014 I took her somewhere else and with careful consideration we all decided it would be best to end her life. I feel that they tried to prolong her life in order to receive the money they would have gotten to keep her in their system.

I called back again and asked to speak with the manager. She got on the phone and explained my labs were lost and they have been trying to find them before they called me back. I should have canceled my membership then! BUT I went in & she refunded me the Lab fees that were lost. I still do not have the other test results. She said "Oh the doctor didn't call you with them??" That was the end of that. I'm hoping my dog is healthy! All I know so far is he is heartworm negative. I scheduled the Neuter procedure I signed up for, for my next visit. I was told "Bring him in at 7 am. He would be the 1st procedure of the day." I did and went home to wait. 2 hours later I get a call. "Can you come up and hold your dog while we sedate him? He won't let anyone near the kennel." I was livid at that point. I went up there got my dog out of the kennel, talked to the manager again & told her I want to cancel my membership.

She gave me a card with the # to cxl, stating she cannot do anything there. So I took my dog home & called the # on the card. Explained everything to the customer service rep. She said she will cancel my membership when I pay the $637.00 balance. I said "balance for what???" She said services I have received. I asked her if a Yearly checkup & Rabies shot cost $637.00. She said she didn't know. She can't see the invoice. I have to talk to the Store manager. So I called the store manager again! She said it's not worth fighting over. She would talk care of it. So I waited another week. Called the Cancelation # again to make sure the manager took care of it. It's still is not done! Yesterday I talked to another customer service rep. He called & talked to the store manager after I told him she won't return my calls anymore.

He got back on the phone with me & not only was he rude - but said to me - I can pay a one time right then $200.00 payment & they will cancel my membership & if I don't they will turn me over to a collection agency, and it will ruin my credit! I can't believe he even said that!!! My bill isn't even due yet! AND I'm not past due either. How can they turn me over to a collection agency. This is hands down the worst company I have ever dealt with in my life. And Pet owners take warning of this service for your Fur Babies! Thank you for your time!

Took her back in it was a Sat. They kept her for an hour sold me more pills and special food. Told me to quit the other pills. She was sick for two weeks before her bleeding stopped and she recovered. Fast forward time for Bordetella shot. I was hesitant to take her back but I was paying the plan. I made my fatal mistake on a Friday. Took her in got her shot and they wormed her in the back without telling me. Only reason I knew was it was on the paper they gave me. We arrived home just in time for her to start throwing up and it never stopped. Sat. morning I called they said couldn't see me but I could bring and let her stay in the back and they would watch her. I made the decision to watch her at home and told them if she got worse I would call. Towards the end of the day I went by myself got pills from them for nausea. The vet never came out to talk to me charged me for pills.

Got pedialyte and more special food, went home she was still bad. Gave her the pills. She wouldn't drink much and when she did she threw up. Long story short she died at 7:30 Sunday morning. We rushed her to emergency vet and it was too late. I called Banfield informed them and they said the vet would call me Monday. He called and was defensive and very rude told me it was not the shot she must have eaten something in my yard which she had only been off a leash maybe three times. Not very sensitive to my being upset at all. Start telling me how she was a hybrid and they don't know a lot about them. I shouldn't have bought from a pet store etc. I called the main office and talked to an advocate who assured me that the supervisor would call me. Well no supervisor called me.

The other vet at the location called and treated me just as bad as the first one. Defended everything they did and again told me she must have eaten something in the yard. So I told call the advocate again and tell her I want the supervisor to call. Supervisor called and was basically just as uncaring and defensive as the vets. She asked what I wanted her to do and I said I wanted all my money back and the price of my dog. She all but laughed in my face and said I will stop your contract and that is all we will do for you. Oh and she advised me to adopt a dog instead of buying one which is really none of her business. Stay away terrible business not heart for the animals. All they want is money get you in and out as fast as they can. I have since learned the franchise is Mars candy corp and it is a front for vets to make fast money. Pet Smart should be ashamed for letting them lease in their stores. I will go to Pet Smart again either.

We called Banfield back and they said that their vet had a "prior engagement" and wouldn't be available to see Bhindi. We found out later that this "prior engagement" was simply a party that he wanted to go to. So basically, the vet was more interested in going to his stupid party than attending to an animal that had been in his care. Anyway, in a panic, my wife called a local vet who we thought was going to be super expensive (and our bank account was low), and explained the situation. The local vet, who was getting ready to close, told us they would stay open for us and told us to get Bhindi in there right away, as time was of the essence. They also told us that they would be happy to accept a post-dated check.

They were more concerned about Bhindi's well-being than being paid right then and there. So, this vet saw Bhindi, and literally saved his life. Basically, we almost lost Bhindi because Banfield didn't care enough about the situation to stay open for us just a little longer to make sure he was treated and was okay. Thankfully, due to the local vet who was so kind to us, Bhindi is still alive (and happy). I will NEVER take any pet into a Banfield Hospital ever again, and have told many other pet owners that I know not to use Banfield (if they value the life of their pet.)

Then after we took him to an actual vet hospital where they needed to take more x-ray which was a lot cheaper than the Banfield Pet Hospital in PETSMART. We only paid 40 for the x-ray and to fix his paws was around 400 dollars plus tax. The vet realigned all his paws and our dog is almost a year now and hasn't had any problem at all. His leg was fully healed 6 months ago and hasn't had any problems at all since. Even though I got stuck paying the monthly payment I won't be renewing my plan with this horrible company.

I wish I read the reviews before I got it last year. Would have saved me a lot of money. I feel bad about all the dog and cats they amputated because they lied to the owner. I hope that these people go out of business and hope that someone reads my review and chooses not to get a plan with them. IF YOU EVER HAVE TO DO ANYTHING WITH YOUR ANIMAL PLEASE TAKE IT TO A EMERGENCY ROOM PET HOSPITAL. YOU WILL SAVE MONEY AND GET ACTUAL TREATMENT FOR YOUR PET.

The staff and vets at each location were nice enough, but they lacked consistency between their methods, and seemed constantly rushed. Anything other than routine preventative care seemed beyond the capabilities of Banfield to handle. My 10 year old German Shepherd's health has been declining steadily over the past 6-8 months. Despite repeated trips to Banfield, we never could seem to get his issued resolved. I was spending a fortune and getting nowhere.

Recently we moved to a new city, and had yet to find a new vet that wasn't at Banfield. My dog's health took a sudden turn for the worse last week; he was so weak he could not stand on his own. Not knowing where else to go, I rushed him to Banfield. He spent the day there, got some fluids and a few minor tests run to determine the cause. Despite being there the entire day, it wasn't until after 5 before I heard anything from the vet, and what they did find wasn’t sufficient to explain his sudden decline.

I explained to the vet I wasn't planning on coming back, and why I was going to find a local vet instead for his future care. Much to my surprise she agreed with me and explained that she was the ONLY vet scheduled for the day with 40 + appointments booked plus surgeries!!! Apparently this is a typical Banfield practice. I was astonished! No wonder the staff always seemed rushed and incapable of handling anything other than routine preventative care. They are beyond over worked. Banfield is a class action lawsuit waiting to happen. They advertise themselves as the best care possible, but instead overcharge for subpar care.

I took my dog to another vet the next day that provided AMAZING care for a fraction of the cost, and actually took the time to educate me as a pet owner. I was so upset to find out many of the treatments Banfield was providing were not the best options for my pet, but also placed them at unnecessary risk while costing my much more than what I would have paid for better treatments elsewhere.

Example: Banfield pushed an expensive heartworm shot for my two dogs instead of the monthly pills, claiming it would better protect them. What they failed to tell me was that the shot does not protect against intestinal parasites, which the pill they were on did. What nearly killed my dog, but we never had an issue with before switching to the shot??? Intestinal parasites!!! We went round after round trying to treat his parasites with Banfield, and had little success (obviously). But never once did any Banfield vet recommend switching back to the oral heartworm preventative, which would have help stop my dog from becoming reinfected with intestinal parasites again and again.

This just one negative example of many that I experienced with various Banfield Pet Hospitals in the nearly 9 years I was taking my pets there. More often than not the vets pushed expensive care that didn't really seem to make sure, and generally resulted having to make trip after trip to resolve (like an ear infection taking 8 months to resolve). My best advice to any other pet owner is to do your research, ask family and friends for recommendations on vets in your area, seek a second opinion if something doesn't feel right, and above all else… AVOID BANFIELD!!!!

When I brought in the urine, I tried to explain to the vet why I thought my dog had a possible bladder infection. I do not know whether she had a UTI or not. Then the assistant came back and said she could not get a reading on the urine specimen. She said she tried another sample for another pet and everything was working fine. She wanted me to try and get another urine specimen. She took my dog to try get one herself and then she came back and said it wasn't necessary, that she got a reading of the urine I brought in. I said "You just told me you weren't able to." She then said she cleaned the equipment off and it read fine. (Really?)

Then there were more discussion about checking her for stones in her bladder. Said there wasn't really an infection, but thought it was important to do this x-ray $250.00 on her bladder. I have an appt. on July 1st for a dental cleaning and she said that checking to see if she had a stone in her bladder was more important right now than the dental cleaning. My dog needs her teeth cleaned now too, her gums are red and she had her last cleaning less than a yr ago, and her teeth are bothering her. I was very UPSET to say the least. I told them I just wanted my bill. I was told it was $91.61. They charged me for hospitalization-ward fee of $53.69. My dog was not hospitalized and I brought the urine in myself like they asked me to. I was charged $37.92 for urinalysis. This cost was with a 20% discount for being on a wellness plan. Total of $91.61. I stated I wanted an antibiotic. I got a prescription for one, I paid my bill, was very upset and left.

Remember, every time I took my dog in, I was approached with a major suggestion for some high priced test or ultrasound, etc. So every time I am stressed out by these people who are employed by Banfield "big corporation." I have always had pets but I have never been put through this kind of pressure before by any other vet. I do not feel it is the vet's fault. I say this because I saw this vet 2 months earlier and she was not pushy about anything. I asked for a dental test. in April and again for one now, and the whole story has changed on pricing. I feel they are required to do this for their jobs. My opinion but I think it is true. I am not sure I ever want to go back there so I am trying to find another vet with a wellness plan like I had before. So sorry I left my other vet but his office was 17 miles away as Banfield was only a mile if that. My other vet was not run by a corporation...

After calling corporate and getting in touch with the manager they found time to get me in but told me that I would probably have to sit there and wait for a half an hour even though I had an appointment. Which would not have been an issue if it was on the same day I called. But they couldn't even get me on that day, it had to be two days later. To me and I think every concerned pet owner this is unacceptable and I will never get a plan with them again. Thankfully my puppy is okay now but no thanks to them. Please beware the Banfield charm. They are overbooked, have long waits with doctors who rush in and out and you will never be able to get the appointment you need in the event of an emergency.

I called to cancel my Banfield plan in mid-August when I discovered that she had been misdiagnosed. They told me that I owed them $358.33 since I was wanting to cancel. This money included annual vaccinations (which she did not receive). They said that my total bill on 8/1/14 totaled $536.21 & since I was a Wellness Plan member, I only had to pay $177.88. But since I was cancelling, I would have to pay the difference - which was $358.33. I could not understand this, since I was on the Wellness Plan at the time of the visit AND since they didn't have the invoice correct AND misdiagnosed her. But, after losing her, I was distraught & the monthly payment continued to be withdrawn from my account until 02/2015. At that time, I contacted my bank & revoked authorization on the auto debit. Now I'm receiving letters from them, stating that my account is past due & would be turned over to a collection agency if I didn't pay.

Several days after our new pup was in for his first vet appointment, he became very sick. We took him in to be checked. We tried a diet change but he was even sicker a couple days later. We took him back. After blood work, he was diagnosed with pancreatitis. All of the office visits were covered. We paid for lab tests, special foods and hydration. We also received a nice discount for services. At 6 months, Banfield called and reminded us of our mid - year checkup. We took our now healthy pup in for what we thought would be a short appointment. They kept him all day. They did lab work, caught him up on worm meds, did all kinds of tests and reported back... Our pup was in perfect health. Our cost, nothing. When you sign up for Banfield, you sign a one year contract. Much of the treatment your pup will receive is done in the first part of your year's contract. We got our money's worth well within the first 6 months.

If our pup were to die now, of course we would finish paying our year's contract. Banfield is doing US a favor by offering this plan at this cost. Also, they clearly state this is a wellness plan. It is NOT a plan that covers every single medical issue your pup might come up with. If your dog is injured, the office visits are covered but not treatment for the injury. They will give you a discount on the treatment though. If your dog develops a serious medical condition, the office visits are covered but not all expenses for the medical treatment. People who write these negative reviews signed a contract.

If they did not read it and understand it... That is their fault. Ignorance does not count when one signs a contract. We pay $35.95 a month, I believe, and the dental care alone makes me glad I have Banfield. The staff have always treated our little pup with kindness. They are open weekends which is really nice. Yes, our first month with our rescue dog was more expensive because he came to us neglected and uncared for. Banfield gave him his health back... And now his appointments are routine. We appreciate our Banfield office in Avondale, AZ.

They cleaned her up and recommended bring her back the next day for stitches. Which they put her under anesthesia and such, it was around 300 which I was told in advanced. She has also had multiple ear and eye infections. Meds are never that expensive. Totally reasonable. When she had ringworm doc totally followed up with 4 visits. I never paid anything on those just for meds... I like that can just take them up there whenever I think anything might be wrong and not worry about payments. I also take my cat to them twice a year as recommended. Farmingdale Banfield is wonderful and so are the docs...

I then went in person at about 4:30pm and she still wasn't ready. The vet then came out to tell me they pulled blood 3 times from my dog because they detected abnormalities but it turned out to be a machine problem. Not once did they call me to let me know about the abnormalities they thought they found. The vet then said they just finished at about 3pm & they need to observe her until about 6:45pm & that it usually it takes 8 hours. If it takes 8 hours then why do I have to pick up my dog 11 hours later?! Oh yes, the vet admitted my dog was last but yet my appointment was scheduled weeks ahead of time?!

The cashier did also admit they had lots of patients scheduled but why schedule so many patients if you are going to make the animals wait so long?! Oh yes because they don't have a voice & feel no one will stand up for the animals. My poor baby did not eat or drink all day...I could only imagine her nerves waiting for 11 hours for a procedure that takes 15 minutes. So disappointing after taking my pet to this clinic since she's a puppy.

I refused indignantly, pointing out that throughout the process of setting up the appointment the staff had known that this was an introductory free visit for a guinea pig. The office manager came out and quite rudely said I'd soon be hearing from a collection agency. I left. Moral: There's no such thing as a free vet exam. I'll never go anywhere near any Banfield, even though Pet Smart is where I buy my pet supplies.

Still trusting, I did take him back and they said he needed a list of things I know nothing about and the charge was $528.46! I then realized I was being scammed and refused the tests and told them I wanted to cancel and I would not be back! I reported them to the BBB, several TV channels, and because I signed their contract (without reading the fine print) and going on their word that I could cancel at anytime, I was locked in! Buyer beware... Banfield preys on anxious pet owners. They are rip-off artists that don't give one care about your pet. Just bring your credit card, and your beloved pet. They will be happy to have another monthly payment from you to them! Con artists that are protected by the word of the law.

The next day they told me to take him back to Banfield for further care. The emergency hospital doctor called Banfield to let them know what happened and his condition. Banfield called me and said not to bring him in that he could wait to be seen next day, since the hospital told me he needed further care I took him in anyway. The veterinarian there that day just looked at the catheter bag and said the urine still looked cloudy so I could bring him in the next day to have the catheter taken out. She told me not to give him the medicine from the emergency hospital, just what Banfield had given him. I took him home and he had a very painful night. He should have been taking what the ER gave him too. The next next day I had to put him to sleep.

I called to cancel in January, it's now May, and I notice that I have still been charged for the past 5 months, plus all of the other many many months I forgot to call and didn't use it. And now they are telling me they have no record of me canceling so I will not get a credit for the past five months, even though I did call and cancel. Nice... awesome customer service...NOT!

And, to give you further insight into the kind of veterinarians they employ.. My daughter's dog got slammed in a car door, and we tried to take him to Banfield Hospital, since it was the closest to our house, and the response of the veterinarian there was that she had just "clocked out" and didn't want to have to "clock back in again" to help us. So the dog could have died because of her lack of interest, concern and responsibility. We found a much better facility in our area that was more than happy to help and thankfully, my daughter's little dog is okay, no thanks to Banfield, though. Take your money and spend it wisely somewhere else, rather than throw it away with this "insurance program" and "veterinary care." It's a total sham!!!

I feel Like the vets didn't really listen to my concerns. They would talk around what I was asking or find a way out of it, they recommended Trifexis to my boy and I voiced some concern. The vet assured me she had never heard of any problems and that he'd be perfectly fine. Every time we went in the vets were rough on him and wouldn't really let me close to him. It really freaked my pup out. My last visit I took Mack in and he was perfectly healthy, super excited to see everyone and even tried to cuddle a small child on the way in. I was concerned that he was peeing more frequently that normal.

Well they ran a few other tests on him and shoved at least 3 different things in his bum. I know that must be done for some things but they were really stressing him out and they knew that. They finished brought him a drink of water. He drank most of the bowl and was hesitant to leave my side, they said they had to run one more test on him for the uti and administered his rabies vaccine before taking him to the back. 10 minutes go by and I'm still sitting in the room without my boy. One vet comes in and asks why he's so stressed and exhausted and said they had to put him on oxygen. Next thing you know I'm in the back and he looks so miserable. Not at all the same dog who I'd just seen 10 minutes prior.

After a few more minutes they take him off and tell me I can take him home. I noticed he was breathing really hard and asked if that was normal and they said "yes" to take him home and let him relax. We leave I get him in my car and he starts throwing up blood in my front seat. I rush him back there not knowing what else to do and they did an xray. He somehow had miraculously had fluid on his lungs and started asking if he had got into rat poisoning! How did they not hear that fluid when they first checked him out or the 2 other times we went?

They waited an hour before letting us go to the emergency er even though time was of the essence. Then they kept saying nothing they did caused this, no one had accused them at this point so why did they sound so guilty? Then wanted to say they weren't going to charge for the xray like it was some big favor to us. We finally got let go but we had to put him down, he was too far gone. How does a puppy go in healthy and happy and leave on his death bed? I blame the doctors incompetence. Don't take your family there, they will jack up the price and not listen to your concerns.

A Veterinarian entered and apologized for ** laughing, saying she couldn't believe that she would ever act that way. Before she left the room the Veterinarian told us that she had already sent the quote to the receptionist, but when we asked, the receptionist ** said they had nothing and absolutely did nothing for about half an hour. We got tired of waiting and I decided to call to cancel the plan we had with them and not until then, did they give us the quote for the surgery.

In the end they never checked or said anything about the eye but gave us an ointment without instructions. It's really disappointing that when we get worried about our pets and take them to a clinic, that supposedly is there to help you, and end up only disrespecting and simply do nothing at all which is what the COMPLETE STAFF that was there today did.

I called the clinic and they were EXTREMELY RUDE. The lady said the doctors were "busy" but told me not to take it out myself because my cat "could bleed everywhere." The doctor acted like it's a normal thing to forget to take a catheter out and the practice manager refuses to refund me my wellness plan. He refunded me the cost of her tooth extraction and that's it. Why am I still responsible for paying the ENTIRE year for a wellness plan I'm NEVER going to use again? Then I found out they "preformed" a series of exams on my cat that I didn't authorize at all which is how they are justifying not giving me my refund. Great!!

In my heart I feel when they put her under was her airway managed correctly? The trach tube caused damage she could no longer purr or meow. For years I have been an advocate of badfield's and loved my vet. But I feel something went wrong and wasn't told everything. I had a vet come to house. She couldn't eat or swallow for days and lost a lot of weight since the procedure. Upon examining her mouth was ulcerated and her airway was probably damaged by trach tube. We felt at the time maybe steroids may help but the other animal hospital that I was sent to by banfield said there was more of a risk with steroids to many side effects and did not suggest giving them to her and dissed me back to banfield's. I had joined the health plan for her. She did have a heart murmur and they found a few other things prior to her cleaning of the teeth. It was discussed with the vet and asked if it was ok to go with it and she said yes they found a uti also.

I really feel something went wrong during her cleaning. Did the cuff or tube slip and caused the cleaning particles to go into her lungs. I had to put casey down yesterday. I am devastated!! No amount of money could bring her back but feel banfield should credit my account especially for the health plan I paid for up front on the day of her cleaning and the cost of sending me to another hospital. And help me with some of her end of life issues which I feel was caused by them. This may sound harsh and I may never know what really happened but hopefully they have a conscience and only they know what went wrong. Not only am I devastated but I have another cat that is also upset. She has laid on Casey's bed ever since she passed and keep looking for her.

She prescribed doxycycline just to see what would happen - which she could have done in the beginning. When I got home, I realized that I had spent $400 and had no diagnosis - just a suggestion that we keep spending money to find out what was wrong. After two doses of doxycyline, my dog immediately recovered. I called the vet complaining that they had sedated him for $300 without even considering lyme, and that after it proved not to be a broken claw they hadn't even suggested lyme. They told me it was my fault because I had told them the claw was broken. When I eventually spoke with the head of staff she said it said in the records that they had done a lyme test and he had been given doxycyline, so there was no problem and refused to give me a credit for the sedation.

In my opinion, some of the people in this practice are incompetent and they close ranks if you complain. If I had followed their advice, my dog would be at home suffering from lyme waiting to see if he somehow got better. I also would have spent another $400 on unnecessary X-rays. I went to Banfield because I thought if I put my dogs on a payment plan I wouldn't worry about the money when I had to take them to the vet if they were sick. I should have known better. Don't go here. They can't diagnose something as simple as lyme disease in an area where it is extremely prevalent. They have no respect for clients, customer service or people's feelings - not to mention their budget.

Okay, recently. Without notification the monthly cost had gone up. Not much, but we, the clients should have been advised beforehand of this price increase. Having a total monthly income of $1,000 I decided to cancel the program. I contacted Banfield's corporate office and received an answer today that I would have to pay them around $416 for services rendered or continue paying for this year. I will be looking around for another vet to care for my dogs. Banfield, you've lost a good customer.

This test is not very reliable and instead of checking for a more likely disease, they will start with testing which would end up costing you more and more money because your pet does not get well and you will keep coming back. Better get to a different pet hospital and to know a more competent vet. I have spent thousands of dollars between the dog and the cat, just to get an antibiotic for an eye infection got the dog, the vet at Banfield prescribes an eye wash.

Needless to say, an eye wash does not treat greenish pus in the eye, so you have to there a few days. Then they tell you, in order to get prescribed antibiotic, they need to test if there is a tear in the eye, and she continues to say that test cost $40 which probably took them 2 seconds to do. When I took enough courage to just go to another vet outside of Banfield, my costs had gone down tremendously. I have spent needless amounts of money at Banfield and even if your pet had died from their care. They will hound you to pay for the rest of the duration of your contract. That is why I call this company nothing but a ripoff of good money that people earn every day trying to make a living.

We walked in with all of his vaccination papers, proof of surgery, all of his records we thought we would need if it were something serious. The lady at the front desk of the Banfield hospital at the Destin Petsmart was very kind and understanding. I simply asked her if she could have someone look at it to see if it were something major and then if need be we would check in, make an appointment, whatever we needed to do to get our puppy's incision fixed. She went to the back and grabbed the vet, who after briefly looking at the incision told me she thought it needed some more adhesive. The vet then proceeded to ask me where he had gotten his surgery performed at. When I told her that he had got it done at the Emerald Coast Animal hospital, she rudely and also incorrectly told me that they were open and I could take him there to get him fixed up and that she was refusing to work on him because he wasn't one of her patients.

I understand a vet being busy and already having their hands full with clients for the day but it wouldn't have been hard at all to have us set up an appointment for the following day and gain another client. My husband is currently stationed in Jacksonville at the naval base so right now we aren't local to the Destin/Fort Walton Beach area. We obviously have to change vets anyway and we were thinking about switching to Banfield after hearing some good reviews from a coworker of mine who had an emergency with her cat but honestly after the way the vet at the Destin location treated my husband and I today, we are definitely going to reconsider.

Now let's fast forward 7 months later. I get a debt collections paper saying I owe $500 to them. WHAT?! turns out you're supposed to call Banfield to cancel a plan. The VT did not tell me that! Also due to the home depot scare we got a new card and therefore didn't have any payments taken out. We thought we cancelled it so we didn't think it mattered. We never got any calls, any mail, nothing about us owing anything and then suddenly we owe this much?! Uncalled for. We are never going to Banfield ever again!

When I called to understand why this was taking place and if I could get a refund from October they said they would be able to cancel the services at no charge. I asked about the $700 extra dollars and they said they do not do refunds. These plans are established as discounted pre-paid program. Since I've used no components of the program, requested to cancel, how could they not give me a refund. I will NEVER be doing business with Banfield or Petsmart ever again. Complete scam.

The customer service is horrible and they are so overpriced, it ridiculous. I took Laila to another vet, explained her apprehension to the vet. He came in, took the time to talk to Laila and pet her, let her get his scent and Laila walked to the back with him to get her vaccinations. I paid $247 and the charge at Banfield was $464.15. I am cancelling my little dog Sasha and I will never go there nor recommend them to anyone - friend or enemy.

Then, when it was time to have his blood rechecked I took my dog back to the Rockaway Petsmart vet office, a Dr. ** took my dog in the back and 20 minutes or so later came back very agitated with this $1,400 long list of treatment saying "he has a bad case of food allergies and needs to start treatment right away" to what I said: "no, you need to stop and listen to me". But when I tried to explain that my dog had already been unsuccessfully treated for allergies, parasites, sarcoptic mange IN THIS SAME OFFICE and a previous clinic without success and that the only treatment that seemed to help my dog so far had been the low thyroid medication, not only she loud her voice, kept cutting me off in such disrespectful manner not stopping for a second to listen.

This younger vet (not sure if she is even a licensed vet but will investigate) was very loud and confrontational. I asked if she could at least continue my dog's hypothyroid medication because my dog had been finally showing improvement for the first time. She denied any medication and simply said: "I'm done listening to you" in a very loud tone. My dog went back to scratching his neck to bleed which he had stop after 3 months of low thyroid pills treatment.

Regardless of her medical opinion, respect and consideration needs to come before anything a medical professional needs to listen when someone wants to explain the dog's medical history and treatment received and if previous treatments has proven ineffective. Why go back and extend a pet's suffering and not put him back on the treatment that is working, or instead order other tests that can provide a diagnostic? I find no reason for a vet to be so unprofessional and to treat a customer so disrespectfully as she did. I was in disbelief that this vet at Banfield treated a customer with such lack of respect and consideration, but I kept calm and professional (everyone else vet and staff are super friendly and go above and beyond). Honestly I never expected this from someone at this office.

Finally I went to another Vet this week. After a couple of tests I finally had a diagnostic: demodex mange and hypothyroidism, confirmed with blood work and under microscope! Why weren't these tests performed before? By the way, all tests and treatment was under 400 dollars! I will never go back to Banfield. I will make sure other friends and family do the same but if you are planning on bringing your pet here, BE CAREFUL WHICH VET YOU CHOOSE TO SEE.

Um, really? I thought I was at a Vets office. It was a simple ear infection and he needed ear drops and now I wasted an apt time for nothing. She acted like she hated dogs and didn't even give me any instructions on the way to clean his ears. I had to Google it later to show myself. Plus they said that they aren't going to honor the coupon because they don't carry that and I have to go up front and buy it at full price at Pet Smart. Everyone in there were idiots and the store is mismanaged very bad. I had to wait to even check out because the cashier let the person in front of me walk out and not pay. Such a waste of my day and very disappointed.

As I later tried to cancel my membership and go elsewhere, I was informed that even though I had maintained a membership for several years that I was still under contract and that we signed a yearly contract at the last appointment. My husband and I HAVE NEVER BEEN INFORMED WHEN WE BRING OUR PETS IN THAT WE ARE RENEWING OUR CONTRACT FOR A YEAR. Apparently, when you sign out your check out paperwork, they are throwing in renewal contracts WITHOUT ANY DISCLOSURE!!!! Beware. They are very shady and will nickel and dime you for everything. For instance, they will tell you that your pet needs diphenhydramine and you need to pay $20 for a pill (which is Benadryl that you can buy a bottle of 100 for 3.00 at a local pharmacy.) Just beware of the contract and the limited disclosure. This occurred at the Murrieta, CA Banfield pet hospital.

Finally, at age 10, eight years later, we took him to another vet and they did an ultrasound. His liver was full of cancer. Banfield never found it even though his liver was supposed to be one of the tests they performed every six months. How can Banfield test for liver problems every six months and not find that he had cancer of the liver? It is inexcusable to suffer such a terminal illness and not have the proper medical care that we trusted Banfield for. We had him put to sleep on his 10th birthday. That was a year and a half ago. We just adopted a little girl from the Sun City shelter and I told them of our experience with Banfield Pet Hospital. The caregiver said that Banfield does not have quality care for animals and they do not deal with Banfield Pet Hospitals. If it wasn't so emotionally distraught for me, I would have gotten an attorney and I would have seen it through to the end.

The next morning they were even worse. This is not how I left him. I called Banfield and spoke with the same tech who called herself Mr white's nurse. Which I thought was strange but was not the issue. I told her what was going on. I asked her if he was put in with another animal. I also asked if he was left in a crate to scratch his eyes after the surgery because I noticed scratch marks on him. They were very small and in strange places almost looked like razor blade scrapes under his ears and on top of one of his eyes. She told me no. I asked if it could be the anesthesia that could cause this. She told me no. She said that she noticed this when I dropped him off. She said maybe it happened in the crate I brought him in. I said no I had him in my lap on the way and he was only in there for a short minute.

Oh she said. If they noticed it when I dropped him why would they continue with the surgery and call in the middle of the day. I don t buy it. I think whatever happened happened in their care. I cancelled charges and will not use them again. I just hope he does not end up damaged or even blind. If I take him to another vet I may not have the funds to undo what I believe they have done. He s not even a year old. I feel so bad for him.

My Hercules develop a bad smell after over two years at Banfield. No dr could cure his illness, one of the dr stated, "omg whoever diagnosed him wrong, he's not a mammal dolphin. he's a Shih Tzu dog." The dr that diagnosed him as a dolphin said to me rudely he will die, this disease comes from his blood into his brain. I was devastated, I went for a second opinion at Banfield only to be told that dr was wrongly diagnosis and treatment was wrong.

I know what I'm doing, they bad mouth each other. I couldn't take it, I was told the balance would be removed since wrong diagnosis. I went to ACT coalition on dr **, saw Hercules' problem and smell same. The meds given, took care of him. In one hour, my baby Hercules was soooo lethargic, then one dr who help him it showed Hercules happier, running looking healthy. I can't believe that Banfield was practically ending my dog's life, he suffered. I bought so many meds from them and ear cleaners, change dog food, finally I left and he goes to act for health, and dog gone holistic for food. Never again to Banfield. Now I'm waiting for investigation of my bill. They tarnish my credit so I have proof of the diagnosis, I am fighting for my Hercules and my credit. Mind you I've paid a lot, and I'm waiting for $320.00 to be removed from my credit as settled. It's the principle and the truth about my Hercules, thanks.

Recently he was sick for 4 days, all appointments were booked due to my wellness plan. I had the option of a drop off and they would see him between appointments. If it wasn't for the plan it would have been more costly for an emergency visit. The staff were very sympathetic to my obsessive calling about my dog and were always checking to make sure I was alright as well. I was very upset. I had thought my dog had ate something toxic, turns out it was just a stomach bug.

I can not vouch for other locations but for the Lawnside site it's the best care I could give my companion. He is always excited to go to the vet. I have never had a problem the new vet Dr. **. Spent time to show me my dog's xrays and explain everything in detail. I have been around dogs before but this is my first dog. I've had him since 8 weeks old and if it wasn't for the help of Banfield employees and their recommendations it would have been a lot harder raising him. I would recommend the Lawnside NJ location 100 percent.

I took her to an emergency center, where she has been admitted with pancreatitis, diabetes and dehydration. When I checked the Banfield Website, they had us scheduled for tomorrow, with the symptoms listed, so it is not as though they did not know the gravity of the situation. I am canceling my plan for both dogs and getting a vet who is more interested in care and less in a zillion wellness tests that get ignored or misinterpreted. When I checked her last lab, my dog's glucose was high but this was not addressed or retested.

We took her in and they did the surgery leaving me with negative funds in my account. They gave my wife a phone number to get our money back and they just apologized one time. It took ME to go up there pissed off and looking like I was going to kill the doctor for them to give my wife the money back and we received a check in the mail for the rest of the amount that was spent due to their negligence. I would NEVER recommend Banfield ANYWHERE because they seem to not like Bully breeds. I am in Arlington TX. But DO NOT go to Banfield EVER!

Not being able to afford the testing, as I am currently unemployed, they then started the kick of trying to sell me pet health insurance for approximately $300/year and "If I signed up today", my visit cost would only be $75 instead of close to $100 and a portion of my cost would go towards my first month fees for the pet insurance and they would charge me automatically every month for the remaining amount... REALLY?!!! I refused the pet insurance. I paid the exorbitant amount for the office visit and left there just as educated about my pet as I was before I got there and got robbed of $100. I knew NOTHING. I went home, called a different vet, took my cat in, was told she was jaundiced, having liver issues.

The jaundice was clearly visible if you know what you're looking for. The whites of her eyes were yellow, her skin was yellow in her ears, her lips and gums were yellow... why didn't Banfield tell me this??? INCOMPETENT, that's why. To make a long story shorter, I took her to this vet, they charged me $350 for testing, her bilirubin count was at 8.2. They cared for her, took her home with them at night, gave her antibiotic medications, IV fluids and at my request gave her liquid milk thistle which is good for treating cats with liver disease and kept her at their facility for almost a MONTH and didn't charge me a dime more than the initial $350.

My cat's bilirubin levels are now at 1.6 and improving daily. She's eating again and no longer lethargic, no longer refusing to eat. The people at the new vet I found are absolutely amazing, I will be taking all my animals there. Word of warning; Banfield pet hospital is only there for the dollar, they don't care about your pet. Bottom line with them is to rob you of as much money as possible in the shortest amount of time and move on to the next victim. I WOULD NOT RECOMMEND TAKING YOUR PET HERE.

I rushed to Banfield with Tiger's entire face swollen like a balloon to find it was 10 am. They opened at 7 am but no vet was there to treat or help my animal! Um are you not a vet office? Why be open if there is no vet to see my dying dog... Also the front end staff are just paper pushers and could not offer any knowledge or insight to my Emergency. Shouldn't the staff all be vet techs AT MINIMUM? Not someone who has no knowledge of animals at all... Also every time we would visit the vet they shot her up with her shots and walked out. There was absolutely no care, just another number to them. Also when trying to get out of my contract I was told that that was fine they would cancel my contract in short.

After receiving multiple calls in February they had continued to charge my card after I had "cancelled" my plan so therefore I was paying for three months not knowing. We actually used my other dog's vet the entire time we were on Banfield plan! I am extraordinarily disappointed to say the LEAST. I will forever tell everyone of my experiences with this "vet". No care or compassion and helping in emergencies... Forget about it. You would be better off trying to help the dog yourself. What a terrible service!!! I will forever stick with my other vet. I'm extremely regretful. I thought this would be better. I was so extraordinarily mistaken...

Then there's his hips and knees, he is moving quite slow. He had an injury to a leg quite some time ago, took him to Banfield and they brushed it off as a sprain!! Well we did X-rays today at Winders Corner, hips are GREAT BUUUUTTT that supposed sprain, nope not even close!!! He tore is ACL (human terms don't remember doggie term) but since it was so long ago surgery, which would've been recommended at the time of the injury, is not recommended due to this now being considered a chronic pain. So the outcome for this: my poor puppy has to be on pain meds the rest of his life at minimum twice a day. :( And he will possibly be on thyroid meds the rest of his life as well, but we'll deal with that when the bloodwork comes back. Banfield - Bethlehem, ga location.

Astounded, I explained I was a Banfield customer and I needed to bring her in. She didn't necessarily need the vet but someone should look at her. She maybe needed IV fluids. Woman continued her stance. I asked to speak to a nurse, who told me I must not have explained properly and of course I could bring her in. She died yesterday. All I can think about is how badly the company treated me after I paid thousands of dollars over her twelve years, plus the other dogs I have. I simply don't have dogs that are that sick, and they are ALWAYS UPSELLING. I had an I home service come to help Iris move on. I am removing my other dogs from the Banfield Wellness Program.

The Dr in Banfield should have known this information since bulldogs are very sensitive dogs! I'm really mad at them and I would want to sue them for that! I took him to them healthy and happy and there was nothing wrong with him! They overdosed him with anesthesia! I'm really angry and sad, I miss my bulldog sooo much! RIP Nacho xoxo

We are two 21 year olds trying to get by, some days we don't even have money for food. So we asked since we are going to pay it anyway if we could reschedule the appointments we missed for our pets. THE ANSWER WAS NO. I have never had a worse experience with veterinary professionals. DO NOT GO TO BANFIELD. This is the first time I have ever even written a bad review. My experience was that awful.

(1) Dog handling: the assistant who was helping the vet with the examination of my dog was pulling on his harness too hard to keep him still. He's only 15#, a Bichon-Poo. I was almost in tears. I intervened; the vet did not even after the assistant continued to handle him this way. However, I have had a very good experience there in this regard with a different assistant and vet.

(2) General Vet service: based on my experience in the past there I am now suspicious of the quality of health care they provide my dog. I'm actually afraid to take him there again. (I have a Wellness Plan! ) Yikes!

(3) Customer service: Mediocre to appalling. Each time I take my dog in, the front desk employees engage him excessively. It's clear that he's hyper-excited, they see that I'm trying to calm him down, they know that they're going to weigh him while he stays still on the scale (right!?), and they're well aware that the vet is going to need him to remain still in the exam room. Me: almost in tears each time.

(4) Out of desperation (new to the area) I signed up for the Wellness Plan when my dog had an ear infection. Costs for medication outrageous even with the plan!

(5) The wellness plan includes free professional teeth cleaning requiring anesthesia. Each time I take my dog there (about 5 times in the past 9 months), they push professional teeth cleaning. I know my dog's dental health is extremely important to his overall health. However, I'm not going to allow Banfield to do it. I will get him a competent vet to check his teeth perhaps with a radiograph before surgery could be recommended. One more thing I just noticed on my Feb 26, 2015 invoice: it states that my dog has been prescribed a prescription medicine that the vet did not mention to me during the visit!!

(6) Upshot: Since I have a few months on the Wellness contract I will take my little guy in for routine visits but I must be with him at all times.

My dog is 6 years old. His previous vets were excellent, considerate, compassionate, and informative. They tried to keep my costs down. I trusted them to neuter and perform surgery for an other issue. Medicine was much less than what Banfield charges. If you want to check out my dog's prior vets, here are their names: Ellicott Small Animal Hospital, Buffalo, NY; Georgetown Animal Hospital, Williamsville, NY. Both in western New York. 2009-2014 was he a patient. Best of luck to all!

Once I got there, the nurse asked me what I've been doing to help his gingivitis. Shocked, I asked what gingivitis?! She told me they found gingivitis on him 2 months ago when he was neutered. When I told her I was never informed, she brushed it off. Now my kitten's gum disease has spread to his lungs and he's sick. He's on antibiotics but I don't even trust they are the right type! Sadly, this could all have been avoided if crucial information about my pets well-being wasn't withheld. Banfield is negligent, unprofessional, and rushed. The people at the front desk are rude and inconsiderate. The vet's competence is questionable. If you care about your animal, please reconsider taking them to Banfield and whatever you do, do NOT join the wellness plan.

Then a few days later it was still not gone so I returned to their office when they told me it could possibly be a cancerous growth but that they never told me over the phone to apply the Neosporin ointment and that I should continue to apply the Remicin. They also said that he may shake his ear and it may cause further irritation and they should possibly tape his ear up over his head. Then they said to give him Benadryl to keep them from itching all the while applying the same ointment.

I got the feeling that something was wrong and I have not returned to their office. I did some research and found that the medicine was not to be applied for more than seven days. As I said, they did decline that they told me over the phone or to use the Neosporin ointment. It's just seemingly bad practice and I got a strange feeling about the whole thing. I'm taking my dog in for a second opinion. I want to report they misadvised me to use the ointment on this bump on his ear.

I had to beg them to release him to me! Even other patrons in the store could not believe how my dog was barking and that they would not give him back to me. It was abusive not only to my poor dog to me. I brought him to another hospital who agreed to knock the cyst off his head, took work and he was probably hanging his head repeatedly to get out and then could not be caused by banging his head once. When I filed a formal complaint I got a call back from the store manager who basically told me that it was my fault and if I knew he did not do well in a cage that I should not have dropped him off!

Anyone that knows me knows Arrow is my child and I would throw myself in front of a bus to keep him safe. To be told that I caused this is heartbreaking and adding insult to injury! I did what I was told to do by the drs I trusted with my dog's health. They abused both of us and I want everyone to know never to bring your pet to the BANFIELD hospital in Washington Township NJ. They have no compassion for you or your pet. I gave escalated my complaint again with corporate and will not let this go. I will spread the word in every way I can to prevent anyone from ever having to go through what me and Arrow experienced.

If you compare what you pay here in total to what you would be paying elsewhere, you save so much money!! Aside from the peace of mind that I have with Banfield, knowing that the staff (mostly, except for a few front desk issues) LOVE pets and truly care for their health. Every vet and vet tech I have seen has been polite, educational and fussed over my pets. I will never go anywhere else.

As for the comments I've read on here about cancellation fees, I've never encountered this. My coverage lapsed on my cat because of a change to my debit card, and I was unaware. When I took her in for her next visit, the front desk person made a phone call and said it was no problem. They signed me right back up and I didn't have to pay any fees.

I wanted to give a positive review because I want to share my experience, and I feel that if Banfield was as bad as everyone else says, I certainly would have encountered that in the past 5 years, or my sister would have seen that in her past 11 years. Nothing but good things to say about them; they treat my angels like their own and provide excellent care.

At the end of this year we called and cancelled the plan and started using another vet. We received a letter because we still owed 79.00. They told us that the two visits all together were 900.00. Even when we paid 160 and 125 they subtract that from the 900.00 leaving me a balance. When we tried to cancel they would not because we received more services than we paid for. We must pay the balance of 79.00. I do not know where she received 900.00 of veterinary care, ridiculous. We will end up paying over 600.00 for two routine check ups. They will not let you out of the plan. My new vet charges 75.00 a visit, thank goodness.