Banfield Pet Hospital Reviews

I will never take my pets to another Banfield pet hospital. We are a part over their so called wellness plan and take our dogs to every annual check up. 2 years ago I was told that one of my pets might have a prostate problem. I discussed with the Vet the seriousness of it and they said that it was not too serious and they would keep an eye on it. Fast forward to the next year I take my pets in this last Oct and I am told that my other dog has a tumor on one of his testicles and that we "NEEDED TO HAVE THEM REMOVED." Remember this.... I asked the Dr. if it needed to be done right away. They said within the next 6 months. I set up a day to have this done and they went over how much and they suggested we pay extra to have the Tumor checked to see if it was cancer.

When I signed up with Banfield I was living in my home regularly. Now that I am retired and traveling in my RV I am not able to find a Banfield close enough to use their services. I tried to cancel but they claim that I owe them for the duration of the contract. When I signed up 12 years ago this was not the case and my contract continued to renew. I was never properly informed of the new changes. Whenever I asked the people in the veterinary office I was told that I could switch my plan at any point. This is not true. Please be aware that your contract runs for a year and you absolutely can not downgrade or cancel. I now must pay $44/month for a service that I can’t use. It seems to me that Banfield is in breach of their contract since they are unable to fulfill their commitment to me. Lesson learned. I hope I can save someone else from paying for something that they are unable to use.

Our dog has been a Banfield's wellness member for over 5 years. We finally left not only the wellness program but also the hospital itself because of their poor financial management as well the billing department. Banfield is a pet hospital corporation in franchised but they seem not to care killing all these trees for printing 20-30 pages of medical records for a vaccination record. Within last 5 years, all the associates look guilty to print all these papers for unnecessary reasons because their system doesn’t allow them to print one by one pages or send it electronically to the clients either.

Took in my husky and lab mix dogs had their teeth cleaned and some xrays on their hips and legs. Got them back home and they would not eat or drink for several days. Was reassured by repeated phone calls to their office that they would be ok. Finally got a call back from them and was told to bring them in. After close to $1,500 later was told to give them some antibiotics that they prescribed to me. One has just about recovered but still have one real sick not eating or drinking water. Will never take them back to Banfield

Let me start by saying the veterinary care at the Santee, CA Banfield pet hospital is top notch. However, the way they represent the payment plan is unethical & misleading. After talking with a representative from the national office, I was shown that what they told me at the office does not match up with what is really involved. The only thing I can figure is that the people at the Santee location either are being intentionally misleading or are truly ignorant about what the payment policy includes. I’m believing they are erring on the side of ignorance. Either way, you get stuck paying for more than originally represented.

DO NOT SIGN UP FOR WELLNESS PLAN unless you are prepared to be hustled by their auto renewal every year, even if you don't use it. Also if you don't catch it, it will automatically renew. They will not notify you. There is also no way to get out of it unless you pay the remaining payments. BEWARE, they are a multi million dollar company that like to target honest people like this.

My daughter got her first pet. She is 17. She is responsible for paying for the cat and the first thing she did was find a coupon for a free vet visit at Banfield. She took the cat in for the exam and they talked her into signing the pet wellness contract. When she got home I explained what it actually covered vs what they said it covered and she was embarrassed that she bought it. I told her not to be embarrassed and that if we hadn't been pet owners for over 30 years it may have been a good thing.

Our beloved Bonita passed away today January 30, 2020. I called the office of Banfield pet care. I explain to them that our pet had just passed away this morning. They’re telling me that I can’t cancel the insurance for the pet because it doesn’t expire till August of this year. They have no heart for the people that have a family member like a pet. They tell me I owe them the difference last year. In August 2019 after several trips to the office to find out what the lump Her right shoulder the size of a baseball they tell me it’s benign. I can see another doctor and discuss with the surgeon for removal. I called the office to make an appointment. They tell me the doctor I want is not her doctor so they can’t pass me through so I have to call back and ask for my doctors and he gets me in touch with the surgeon. She tells me that she can’t operate but I need to go to a hospital somewhere else in Lee County and I’ll be maybe $2500.

Took my sick cat to the Matthews, NC Banfield pet hospital. She was sick, not eating or walking. They only was interested in giving her a rabies shot and other things that first time pet visits. She needed care but didn't get it but I didn't know at the time. I just waited to see if she gets better but she got worst. Went to a real pet hospital and they told me everything that was wrong with her. Too late she died. Banfield is not a hospital. It's just a advertising name. Worst place ever. Good for health pets only.

They certainly don’t deserve the star I gave them. I would much rather give them -10 stars. RUN FAR WAY FROM THIS PLACE. I would not recommend this place to ANYONE! We've been bringing our two dogs here for 11 1/2 years. I called Tuesday evening at 6:50 and asked if we could rush in because we knew our dog was dying. I was told, "No, doctor leaves at 7." We went to what we thought was the 24 hour vet. Instead we pulled up to Plainfield Veterinary clinic. They were closed but still let us in. We had NEVER been there before but they knew our boy was in trouble. They stayed for 2 hours until we said goodbye to our boy.

I am very disappointed and very angry at my dog's consultation yesterday Raymond ** at Banfield Hospital located at 26277 US Hwy 19 N, Clearwater, FL 33761. He should have done dental cleaning and it didn't work because he ate a tiny portion of his food in the morning and they were unable to perform the dental procedure. Which is good, but the poor dog has anxiety and instead calling me, they called my husband who lives in NH and the dog was there barking and scratching the metal box for more than 7 hours and he got hurt about to bleed. I was clear when I asked to call, confirming the phone number and he couldn't be awake and alone.

PetSmart and Banfield Pet Hospital are HORRIBLE! They are extremely overpriced and totally deceptive! They told me that my "free exam" would come to $246 with all the vaccines and deworming provided for our new pup. That is a lot, but I told them that was fine at the time. They then talked me into their "wellness plan" that would be monthly charges but provide vet services for a year. I agreed but, after looking into their reviews and extremely high prices, I decided to cancel. I was within the 4 day no penalty cancellation period. I understood that I would have to pay for the first visit services, which was fine. When I finally got through to someone to cancel, I was told that the price for services rendered was $360!! Over $100 more than was quoted to me at the time of service.

My dog was not acting like her normal self one morning and I was worried. She would not eat or drink, was very lethargic. I immediately called and wanted them to see her ASAP and they told me they were too busy. It was the day before Christmas eve and I said, "Please can you take her if I drop her off" and they agreed they would look at her quick and give me a call to let me know about their assessment of her. I got the call and she said everything sounded great and her blood work showed high that they thought was pancreatitis. I said, "Uh no. What's the treatment and what can we do." She said she was going to run another test that would let me know for sure it was pancreatitis.

I got my cat back in September 2018. I wanted to get him neutered so I went to Banfield as they were conveniently located to my house. The process went fine except for their wellness plans, which, as I have learned from first-hand experience, are essentially a means to lock customers into on-going subscription payments without the customers being aware. I don't like debt so I was willing to pay upfront, however, I was convinced by the service gal that it made sense to do monthly installments as I would not be charged interest plus I would be able to get my credit card points. Had I known that what I was signing would involuntarily sign me up for a renewable service plan, I would have never agreed to the monthly installments and stuck with paying the full price upfront.

My sweet dog Charity had a comprehensive physical 10/5/19 with her annual vaccinations. We enrolled in the wellness plan along with her Trifexsis. She passed with a clean bill of health. Scheduled dental cleaning for 11/11/19, lab work came back with a mildly elevated ALT (liver enzyme). She could not have the cleaning but with a prescription for Denamarin to treat the elevation. The extra lab and prescription was not covered so cost her bill was 189.00. The weekend of 12/15/19, she begin to act tired and lost her appetite.

We contacted them to close our account once we no longer had the pet then after months went by we realized they kept charging us monthly and didn't close the account. We contacted our bank and filed a dispute for those months. Later they said I never called them and began to harass us over the phone and sent us to collection on our impeccable credit report for $125 dropping my score 40 points. These people keep you on hold for over an hour when you dial through their auto attend option to close account. They then transfer you around hoping you hang up and continue charging your account. This company is totally fraudulent.

I started at Banfield vet with my dog was 11 weeks old. I never had any issues with my dog's health until she turned 13. She developed what looked to be a fatty tumor on her side. I continually ask the doctor for her opinion as to what she thought it was. I was told that it was cancer. Would I consider chemotherapy at this stage of her life? My answer was always no.

The pet wellness monthly plan is a great option for proactive pet owners. This plan is not for critical illnesses or emergencies. What I love about this plan is knowing what my proactive spend is per month for shots, proactive meds such as heartworm meds, flea/tick prevention. It helps you keep track of your pet's health, growth, etc. The portal summarizes your pet's health. I love it! Emergencies, blood and urine tests are in addition to the plan. Read the plan thoroughly and ask questions. I highly recommend this plan to any puppy/dog owner. It's a great proactive monthly plan. No different than "wellchild visits".

14 Dec 2019 I visited the Banfield Pet hospital in Killeen TX with an sensitive matter at hand. There was one particular individual there who stood out to me. They cleaned my dog's property to return those items back to me. That evening I returned, this individual brought out all the wrong things but it was her compassion which stood out, trying to comfort me, even made an attempt to remember my other dog (priceless). I did not have the heart to tell her the errors. I felt her intention was sincere. The next day I returned to return their property and gather my correct belongings. Addressed and corrected accordingly. Even donated my dog's black frame cot which I felt would go for better use at the hospital. My overall experience 14-15 Dec 2019 was outstanding. Great team and customer service.

The experience was upsetting and sad. The worst than anything that I have ever come across. I called the local Banfield due to my dog being sick. I was told I missed the last two payments on my well care plan. I paid it up to date and was told that my plan was the best. I called back the store to see my pet as she was ill. They got her right in. Once they had her they told me that she needed all these tests and the tests were going to cost $786.00. I explained that I had insurance / Wellness Plan. The Doctor stated, "Yeah I know but these test are not covered," that I had already used my testing and x-rays for the year.

We have been taking our 4 dogs well 3 now) to Banfield since they were old enough to walk. We have never missed a medication, we feed them the exact food that the vets suggest and we do the "comprehensive", exams every 6 months. The worst part is that we took my little girl in for comprehensive exam and then, exactly one week later, she was dead. She did because there was a mass on her spleen that the vet found by doing the exact same blood work that was “supposedly” done one week earlier. How could possibly have been missed by the very vet that has treated her for at least 6 years? Either Banfield has totally gone to hell or the vets simply don’t take the time to review the test results that they order. Either way my dog is dead and she should not be. **. Be careful people!!

I have used Banfield Pet Hospital in Silverdale for the last 18 years. I used to love them but now I’m looking for a new vet. My animals have always been on a Wellness plan but if you call with an urgent need for an appointment they turn you away. No wonder the plan offers free office visits, they refuse to allow you to come in for an office visit. I called them two days ago because my dog was peeing blood. They said she needed to be seen but they were booked up. She told me they were scheduling appointments for 4 weeks out. She went on to tell me that they only had two Veterinarians and they need 5! Why is that my problem? I pay for my plan monthly and should get care when I need it. This company has lost its compassion for animals!!!

My pet was sick and was prescribe a series of medications from Dr. **, fast forward about a month later, my dog got sick and I couldn't get an urgent care appointment at this location (Valley Stream) so my pet ended up at another location where medication was also prescribed. I had a simple question in reference to the medication that was prescribed conflicting with existing meds. I called Dr. ** because I chose her to be my pet's primary doctor. I wanted to only see 1 doctor because I thought that would lead to better service, as well as she was the one who prescribed the original meds.

I took my 5 mo old pup for his first doctor visit and was told to pay for a rabies shot. They gave him a clean bill of health that day and administered the vaccine. They said there's no side effects but only a little soreness and he'll probably just sleep for a day or two. The first night he was fine, but the next four days he became more and more lethargic to the point he was falling asleep while standing. He stopped eating most food, didn't want to drink water, and walked as though his entire body was in pain. He wouldn't play, wouldn't bark and his entire personality changed.

Like so many others, we had Banfield’s pet insurance on our three dogs. We never miss their shots. Have taken them for numerous in between office visits. We’ve purchased expensive eye drops, ear drops, shampoo, heart worm prevention meds and so on. One of our dogs recently became ill. After only approximately three weeks and recommending a couple meds, one of which was expensive and hard to find, several trips back for draining the fluid off his lungs, our previously healthy dog died Tuesday, November 12th, 2019.

Banfield -9718 Katy Fwy. Houston, Tx. Professionals who love their jobs are a joy to behold. So many people don’t understand that our pets are an actual member of our family. Watching them suffer feels equally as anguishing as helplessly watching your child navigate their way through a nightmare of pain. Today as we walked through the doors at PetSmart, we accompanied our beautiful but wounded golden retriever named Nala to the banfield counter at the back of the store as she left a trail of blood with each step she took.

My mother took her gsd to Banfield in Texas to be neutered. He came back home and his sac was full of blood. She took him back and demanded him to be fixed. They said leave him here and she would fix him. 3 hours later the called her and said he died. I will never take my gsd or anything there plus I'm boycotting PetSmart.

I was paying for the monthly wellness plan for my pet. The facility REFUSED to see my dog indicating she had a compromised immune system and shouldn't be subjected to potential illness from walking through PetSmart. Ok.... I get it but what good does it do me if she can't be seen? Can't someone let us in a back entrance or make some sort of accommodations?

Forced to Pay Fees After Membership Cancellation. The title pretty much explains itself. I had my dog on the Wellness plan for 5 years and decided to cancel it because I heard from several co-workers of mine that the Banfield Wellness Plan was just a hoax, and that the Vets will shoot your dogs up with different vaccinations, etc that they don’t even NEED!!! Realistically, you only need to take your dog to the vet twice a year. With Banfield, it seemed they wanted my perfectly healthy dog to come in about every 2-3 months for shots. I didn’t question it until I learned that what they were doing was unnecessary.

The Banfield near our house used this wellness plan as an excuse to provide many unnecessary procedures on young healthy pets, then refused to stop the contract, with the person yelling at me, threatening to send collections after us if we do not pay, and then hanging up on me. The Vets themselves may be ok and friendly, but the business model is one of hard sell, exploitation, and emotional coercion.

They are deceptive and only care about money. Their vets tend to be under qualified. They took money out of my bank account, $55 to be exact, every month for the off chance that I might bring my dog in for something. When you do bring your dog in, whether they asked you to or not, they will still charge you extra money for the visit. It could be upwards of hundreds of dollars. What is the point of paying a monthly fee again? Do not trust. Total scam.

Their only concern is money. They overcharge for a plan that doesn't include much of anything. I don't recommend them at all. They misinform you to get into the plan and when you want to cancel they charge you extra telling you that you only had 4 days to cancel. Something they don't inform you when you're opening the plan. When you call they don't answer or say they will call you back. Just to wait until those 4 days are up. Conveniently they never show your phone calls???? Don't recommend their plans. There are others a lot cheaper for and better care.

This is the worst plan on the market. It is fine if you just want to do the basic shots, etc...but you could get that done less expensively elsewhere. Every time you take your pet in, they will add something that costs $50-100 more. If you ever need urgent care, they will not help you. You then have to take your pet to another vet and pay their prices because this "insurance" only works at Banfield locations that won't help you in urgent situations. I tried to cancel this before their automatic renewal kicked in and they wouldn't cancel it, continued to charge my card to the point that I had to cancel my card and have a new one reissued, at which point they started harassing me because they could no longer steal from me. Then they started threatening me with collections agents and ruining my credit because they couldn't steal from me. Worst place ever!!!! Do not trust them at all.

Do Not Bring Your Pet Here. I relied on them in treating my older dog and they minimized the condition, did not treat him with the prescription medication required to save him. I relied on them as "veterinary professionals" to provide the right treatment and proper medicine, which would have been critical to his survival of an enlarged heart and collapsed trachea. Regardless, a day later after Banfield performed over $800 in services my dog was in critical condition, but it was too late and had to be euthanized as all his Vital signs were dire. Banfield is a High Volume "Wellness Mill". They are understaffed and overworked.

Their only concern is money. They overcharge for a plan that doesn't include much of anything. They always want to perform extra blood work costing hundreds of dollars. They charge at least 3 times as much as a pharmacy for a prescription. One I filled at Meijer for free, they wanted to charge me $36.00. Another they wanted over $60.00 and Kroger pharmacy charged me $12. They will nickel and dime you to death for everything. My dog is at the end of his life. I made the hard decision to put him to sleep. My fiancé took him in and the vet called me. She told me she didn't have time to do it. She scheduled it with another vet the next day. Not only did they expect the high price of the procedure, they also wanted another $44.95 office charge. I complained to their corporate office. Didn't make a difference as their only concern is taking you for every dime they can. I wouldn't send my worst enemy to this place!!

I visited Banfield with 6 year old mix breed and 3 month old rottie pup. The older dog tested positive for heartworms, vet recommended teeth cleaning and a desire to be spayed. I asked several times how much the services cost individually and never got an answer. The response was this wellness plan AKA dog note (ie. House note, car note, etc) or that dog note. They tried to sell on different dog notes for each service. I felt like I experience consumer flim-flam. I was told it would be cheaper in the long to purchase a particular dog note.

I took my German Shephard who is my Emotional Support Dog in for a check-up. I called because I was worried about his heart and lungs, it sounded like he was gurgling. We got there. Got back in the room, the vet came in, did the normal thing - look in ears, heart rate, breathing just the normal things. Then she started pushing like to mess with his hips. We all know even her that he has double hip dysplasia, it was nothing new. He had been going good. Did need to bother with anything with his legs.

I have had my dog with them since she was a puppy and she was almost 15 years old. She was not feeling good a few months ago and we took her in. We insisted it was her mouth/teeth and you all kept saying it, she was depressed. She got worse, we took her to another vet and she had an infection which spread to her body and sinuses and she passed away on Friday. Shame on you for not listening to us! Her death could have been prevented!!! We had to pay another large amount to another vet, pay monthly fees to you AND pay to cancel the wellness plan. HORRIBLE ENDING with your company and we will be cancelling our other plans we have for our other dogs. Such a disappointment and sad ending for our family. I will never recommend Banfield.

Buyer BEWARE- This place is a complete RIP off and do not disclose all information. I signed up for two dogs for 80 per month. Been getting charged $122. When I called to cancel told me I owed them for services they never performed. Escalated it and their escalation Team won't even talk to me. 659 BBB complaints and they claim to be honest. I am beyond frustrated with the preventive plan that does not even cover flea medicine which I was told it would. Said they gave my dog a sedative when they did not along with so much more they claim they did but did not do. They literally gave vaccinations and flea medicine which i paid for at the location that lied to me to get me to sign there dotted line. I am not done holding them accountable for their shady way of ripping people off. I will not stop until they are held accountable. What a rotten business of crooked thieves!

Banfield fraudulently renewed my Wellness plan for my dead dog, and continued charging me for months. I actually had to go through my bank to put a permanent stop payment on their company to prevent them from continuing to take my money with my consent or authorization.

This location and company is a waste of money. They tell you that you're saving $1000s when you're actually being billed $100s more than at a more qualified vet. We paid $275 for a xray to see how many puppies our dog was having. We were told our female would be having 4 puppies, 5 max. We ended up with 12 puppies. When we asked for a refund for such shooty work, we were told no. We haven't been back since and they're still trying to bill us for services we didn't use. Threatening to take us to collections. Steer clear of this location and company. Do the research and save your money.

Took my dog here to update vaccinations after re-locating. Should have been a $50-75.00 one-time cost. I was socially pressured into a preventative care "Wellness Plan." #FLORIDA. FYI. Most ETHICAL veterinarians do not push services and products that are not absolutely necessary. The wellness plan entitled her to annual exam, vaccinations, blood work, and a dental cleaning for $39.99/mo. Since the vaccinations my dog has acquired food allergies she did not have before.

Few times now I have had to take my dogs to another vet. Although I pay the monthy fee for Banfield I am unable to get them an appointment within a decent time frame. Most times it is over two weeks before I am able to see a vet. When I first signed up this was never an issue.

I took our friendly Spyro, Labrador. Our dog of ten years. He had a minor limp and we took him right away to get checked. They quickly had me signed into a wellness plan and every month had me upgrade it to something more.

THE MOST INCOMPETENT AND NEGLIGENT VET CLINIC. DO NOT BRING YOUR PETS HERE!!! THEY DON'T CARE ABOUT THEM!!! Toby was seen last Saturday Sep 28th at this so called hospital, and after x-rays, blood work, and examination by a 'vet doctor', he was diagnosed with inflammation on his spine, and was sent antibiotics. He started getting worse during the week (not eating or being able to sleep) and this past Friday, October 4th we took him again (dropped off) at 8am. We called at 12pm because we had no updates. Were told one of the doctors is in surgery and the other one seeing other patients, that they will get to our dog later on. We tell them we're worried because he isn't feeling well and hasn't been eating. They tell us we'll get a call back soon. It's 2:15 pm and still nothing so we call again. The one doctor is STILL in surgery and our dog, after 6 hours still hadn't been seen.

I took my dog to have his dental cleaning yesterday to the Banfield located in Bowie Maryland. During the dental cleaning procedure the veterinary discovered 2 bad teeth that need to be extracted for almost $1000. I had mentioned to the veterinarian assistant that I don’t have $1000 to have this procedure done so what other options are available. She sent him home with a antibiotic for $18.95 which I can afford. Well today 10/6 I gave my dog the antibiotic but noticed he’s having a difficult time breathing so I called Banfield to let them know what’s going on with my dog so they recommended me to bring him in for a quick checkup in which I did. The drive from my home took me 30 minutes.

I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and when I picked her up she was a completely different animal. She was terrified of everything! A great service animal that made my life so much better had become a dog that couldn’t leave my home without shaking, hiding and keeping her back hunched and tail tucked under. These are all signs of severe fear and anxiety.

***WARNING STAY AWAY*** Banfield's lack of professionalism is actually laughable. Please do not go here for any reason. Ever. Feb 2019: I receive a cat, and am concerned about the fact that she's drinking/urinating excessively (literally drinking a half-gallon per day). I took her to Banfield in Ballard, and after a 5 min inspection and several attempts to pressure me into a wellness plan, they tell me she's fine with no testing at all. This was with Dr. **.

Wanted to write a review about my experience with Banfield Brooklyn. We had an Australian Sheppard for 14 years, Bailey. He was part of the Family. We got him when my daughter was 4. Unfortunately Bailey became very ill over the years. We recently had to put him down. The care and service we received from the Banfield staff was unparalleled. Although it was a devastating experience for us to let go of our protector, the staff treated us with such care that the experience turned into a beautiful one that we will cherish in our hearts for the rest of our lives. Thank you Banfield Brooklyn! The ** Family.

I have a special needs dog with anxiety and digestive problems. I needed to switch vets since my dog was misdiagnosed at his prior vet. The basic dental here is only $275 (not including the labs & x-rays). I printed the free first visit coupon online to see if they could help me. My dog has broken off two of his long bottom canine teeth due to his severe separation anxiety biting on his crate over the past year. He must be crated due to he's destructive and could get a foreign body if left to his own devices.

After many grieving months of our 15 year old Persian cat, Sassy. My family and I feel it is best to share our story with other pet lovers to understand their risk at Banfield Pet Hospital. On 5/3/2019 Sassy was taken in for her annual visit. After bloodwork she was diagnosed with chronic renal disease. They told us this is common in older cats and can be easily managed. So she stayed to receive fluids for the rest of the day with them. My mother and I picked her up later that evening and she had perked up a lot and was purring and meowing at us. They suggested additional fluid therapy the next day and a new special renal diet. We started her on a new prescription renal diet which she gobbled up that night and was as happy as ever. We brought her back the following day (5/4/19) for additional fluid therapy and later received a phone call stating she was not doing well.

Dr. Cara ** and Annie ** were fantastic and very helpful. My 16 year old dog needs a lot of TLC. They were so patient and proactive, I was impressed by their caring attitude! The staff there is also very helpful. Thank you!

First I would like to say that for 20/25 years I have been taking my dogs to Banfield, but in the last 2 years they have gone downhill. They lie to you and seem to want to do extra services to your dog. It took my dog 2 days to come out from being sedated for a teeth cleaning. My dog was bleeding from her rear end and twice they treated her for a UTI. The third time she was bleeding the regular vet was not there and substitute vet ran a test and found out my dog had another type of infection and got us on the right medicine.

I am extremely dissatisfied with Banfield. My dog died during the plan year upon which I had made 5 payments to-date. These crooks told me I needed to pay 300+ dollars to cancel my plan or simply continue payments through February of 2020. That is incredibly absurd. I will never again put another pet on a Banfield Wellness Plan. Do not trust them with your pet's healthcare needs. The overall service is subpar as well. Purchase health insurance instead and find a local reliable vet. THEY ARE CROOKS. PERIOD. I WILL NOT pay a plan for my pet who has passed away.

It seems once you are rushed through the process, in my case a purebreed with papers and came with a file showing all vaccines already done was never taken seriously. Though they don’t have a clue to the process of getting a dog license and what is required they tell you your dog must have x, y & z, and if it is a puppy purchased from breeder they use it as an excuse to do it all over again. My Collie Pup was over vaccinated and suffered a reaction and I was told to put her on ** to calm her down which just made her depressed to which she has never recovered.

We signed up with this company for our dog and they misdiagnosed him with Parvo... TWICE!!! I had to do the research and figure out what he had and demand that they check for Parvo before they would admit that he had it. Then, when I decided to cancel, apparently what NO ONE bothered to tell me is that they trick you into their 1 year contract agreement. They told me it was month to month. I will be canceling my debit card and they can go screw themselves. I HATE shady companies like this and I will NEVER pay them another dime. EVER!!! I will go to Petco from now on or anywhere else for that matter. PetSmart needs to get their act together and cancel their contract with this shady company. It is going to lose PetSmart a lot of business the way Banfield works.

My 4 lb chihuahua has been with Banfield for a couple of years now. She is on the plan that includes a dental cleaning and really that's the only reason I buy this plan for the dental cleaning because they are expensive and I can pay monthly rather than all at once. I have 2 dogs so it can be costly. Her plan renewed in March 2019 and I made an appointment for her exam, blood work in order to schedule her dental which she really needed. After the exam I was told by the vet (seems like I get a different vet every time which I hate) that she detected a slight heart murmur and Peaches would not be eligible for her dental until this is evaluated. Then they told me I could upgrade my plan to the plan that includes X-rays and they could evaluate her heart. So I upgraded and they took X-rays and I was told to come back in 4 days to get the results which was more like 10 days because of lame excuses on Banfield part.

I signed up for the wellness plan based on recommendations from my sister who works at Banfield. The employees are required by Banfield to sell or recommend the plans to visitors. I signed up and barely used any services. They charge you $20 fee/month for any late payments, which is a ridiculously expensive late fee on the $40 monthly. On top of that, they charged me twice within a two week period when I requested to have the payment date changed. I called their hotline and was told there's nothing they can do for that change, but they'll waive late fee this time.

Don't purchase the wellness plan. It's a huge waste of time and money and they end up scamming you out of more money and make unauthorized charges on your card. They tell you the plan is for 1 year but keep charging beyond that and their prices are outrageous. Customer service is horrible. Do yourself a favor and stay away from this company and get a normal vet.

This is my second review of this terrible place. The first one appears to have been deleted, but it details their afternoon to charge me $800 for not getting my cat spayed. I had brought her in for a spayed that is included in the health plan I had purchased (which upon further research is really an expensive scam). It turned out she was pregnant. They had already begun the surgery, so they called and asked me what I wanted then to do (she was just adopted and only six months old). It was safer to let her have them, so that's what we decided. When I went to pick her up, they had me wait 30 minutes for an account specialist. They proceeded to explain that since they technically didn't do the spay, they had to charge me $800.

Annual testing of dogs that are on heartworm preventative is not necessary, however. It is not harmful to the dog, only to your wallet, so unless you feel the need to test you should just keep your dog on the preventative. Apr 22, 2019. Banfield Pet Hospital in Newark DE will not issue prescription for heartworm medication to the dogs on already heartworm medication all year around without missing a dose. The manager Debra ** at Banfield refused to issue the prescription to my dog.

Last week my yorkie wasn't eating for days and I tried to get an appointment with Banfield. I have been with them for 1 1/2 years and pay $100 a month for a plan for my two dogs. Since I have been with them I have pay with the plan and other treatments about $3900. When I called last week they said I could come in next week I was horrified! I was told to call the other two Banfields in Tucson. They were the same, a wait for at least 5 days. I couldn't wait so I went to another vet and they got me in the next morning. l Thank goodness I didn't wait because she had a horrible infection in her gums. See is much better now thanks to the new vet.

Don't get Banfield pet wellness plan! They auto renew your year and if you want to cancel before the year is up they still make you pay for the rest of the year. It's a SCAM! Do not get this plan!!!!!

Banfield Pet Hospital at 6210 Northway Mall. I had to rush my 6 month old puppy to the ER after a routine spay. There was a misdiagnosis from Dr. Rachel ** who did the procedure without a senior vet present. The morning began with Dr. ** calling me to tell me that she would like to charge me for a tooth extraction on my puppy's baby tooth. I told her please do not do that as the baby tooth will fall out naturally. After surgery she calls me to tell me everything is fine, however, I might be interested in a $216 blood test to determine if my puppy may have a blood disorder. She is concerned right after she tells me everything is fine that she may be bleeding too much after surgery. I voiced my concerns that I am concerned about the bleeding. She told me she will call me back after she reads an article on Great Pyrenees because she is not sure what is the best next steps.

I have not received answer yet about if Banfield has a chart of prices, or if the price for services depend on the Doctor's preferences. I asked assistance for my cat that need fluids due to a renal disease. Since my husband always helps me in this task, but is out of the town for three weeks, I called Banfield and asked the price only for the procedure, because I bring every time all the supplies with me. The office offered me a price and charged me twice for that price, but when Doctor Maria ** read a complaint that I wrote due to her poor customer and medical skills, he asked me to find another clinic and charge me 12 dollars more as a way to enforce me to do it. She was disrespectful. I work and I need to go to that place because is the close to my job and my house and that meant less stress for my cat that is sick, especially now that there are heavy rains in Miami.

These are very overpriced one and two they try to scam you out of more money. They took out my payment every month on time as it is auto deducted. This month they are trying to say I only paid 20 last month when on my statement it shows the full amount deducted! I was told that it rolled over and the price went up ummm no I started this in April of this year! I would suggest to just find a good vet. Banfield is much more expensive than any vet you go to.

Dr. ** is a wonderful Veterinary, working for Banfield Pet Hospital in Las Vegas, Nevada. Primarily at the Nellis location. She is always going out of her way to take care of your fur baby. Today, July 26, 2019, my baby woke up screaming. I woke my wife up, and we called Banfield. They were able to give him an appointment, but not with Dr. ** because she was completely booked. After we dropped Munch off, to our surprise, Dr. ** gave us a call to let us know what seems to be the problem with Munch, and a plan to take care of him. We trust Dr. ** immensely with our 4 fur babies. Today, we live in a society that revolves around how much money we should make and not how to help others. Don't take me wrong, Banfield charges us for their services, which I don't mind, as long as we have a compassionate doctor taking care of my fur babies, like Dr. **.

My 3 pets have been seen at Banfield for more than 7 years. One off my pets got sick and refused to eat for 2 days. After taking him to Banfield I was told that the blood test shows nothing major is wrong. After pointing out that my dogs belly was swollen and that he’s not active and lethargic, he still send me home without doing X-rays. He insisted to give him nausea medicine. This morning my dog was worse and I took him to a different vet, he found that my dog has a temperature. And recommend X-rays immediately and he’s now in surgery because his intestines are swollen and they think he’s swallowed something that got infected. I pray he will make it through surgery and recover. I will never return to Banfield. My dog could have died.

My immediate service at Banfield was really good, we chose it specifically because the dog we adopted needed dental work. He ended up having an irregular heartbeat and they couldn't do the dental, but I also could not change my plan for the rest of the year - so another 11 months. Before my plan renewed I called to cancel it and they were great over the phone, suggested I might as well do my last appointment since I basically already paid for it, and then talk to the vet about the right plan for me.

The wellness program is a scam!! It is not a discount plan!! You’re not able to actually cancel the membership when you want to because although they say it’s a discount plan. The treatment costs get added up and when you want to cancel the only choice you have is to pay the remaining part of the membership or the “balance” you have accrued on treatment done which was said to be discounted!!! The customer service guy was a total jerk too! I will never do business with them again!!

This is a classic bait and switch scam business. You come in with a trivial health issue with your dog. A under qualified "vet" performs an analysis and diagnoses a plethora of fake problems, designed to prescribe you meds at 10X the price you would pay on the internet or to conduct further "analysis" for exorbitant cost. This is the worst ripoff fraudster place imaginable. Don't ever go there.

Started going to Banfield in May because it was the closest pet hospital to us and it was good at first and the staff were very friendly. Then the cancellations started. In just a few short months we were there on two different occasions we were canceled on by the vets. I have no idea if it was the same vet twice or two different vets but we were canceled on. The first time we were canceled on it was out of the blue and a little annoyed but we understood. The second time we were canceled on we were trying to have our cat spayed (because she was going in and out of heat) and they canceled on us. We made that appointment a month in advance and got pushed back another month.

Please read this!!! Don't go here, the place is a scam. They auto renew your account even though you tell them to cancel it. But you see here if you tell them to cancel your account before your year is up it doesn't count (how is that I still canceled it). You have to cancel it after the first year, so you have to make contact after that marker not before or it's not a legit cancel, but they don't tell you that so you think it's canceled and then get a bill for the services. The bill comes at the end of that second year. Therefore you have to pay for the whole year and get no services. Scam. This place is a true scam and the two people I talked to there one was nice and the other thought it was funny. I am writing this not for traction with this scam company, but to possible get people not to go there to save their money. I hope I can help and stop this company from scamming people. I will continue to post and spread the word if I can.

We utilized Banfield for 5 years, right up until we took our German Shepherd in for his annual comprehensive check-up on his 6th birthday. He was given a clean bill of health that day. He died approx 3 weeks later due to cancer spread all throughout his pancreas and lungs. Guess they missed that during his comprehensive exam three weeks earlier. We asked them how they could have missed something like that. Banfield didn’t have an answer, but they DID want to make sure that we paid the final payment before the plan could be cancelled for our now dead dog.

After 11 years of loyal service insuring my beloved pet, she had to leave us way too soon from CHF (Banfield put her to rest). While I can’t complain about my service I have to stress how disappointed and heartbroken I am to learn after my dog has left life on earth I am locked in to still paying for her for nearly the remainder of the year. Every month that goes by and that $50+ charge gets deducted from my bank account it is not only a dagger to my heart to be reminded my dog is gone but a slap in the face by Banfield. My 11 years wasn’t enough to cover your money hungry needs? You have lost my business for any future pets, Banfield needs to reevaluate their business method when a pet leaves us. Buyers be aware. Not to mention I paid out of pocket most of the time additionally because anything more than routine shots is not covered. Banfield feels scammy and I will never insure a pet with them again.

I had this plan for several years for my cat. All good until the vet misdiagnosed my cats' kidney function. The vet prescribed kidney food. Needless to say my cat got sicker. I took her back after she had projectile vomiting. They took an x-ray ($500), gave her more meds and sent her home. Vomiting did not stop. I finally took her to a REAL vet who advised my cat's kidney functions have failed. We had to put her down. I called to cancel my wellness plan but no can't cancel it. I can't let someone else use it either. For people who are supposed to care for your pet...they suck at it. I will never support Banfield or PetSmart again. I've already had several people walk away from them after sharing my story.

I will be looking for a new vet. Banfield constantly nickels and dimes you and I'm pretty sure they are paid on commission. My older dog just had a teeth cleaning, the vet tells me two teeth are falling out and can I give permission to remove them, of course I say yes and I get a bill for $330. The anal expression is $25, which takes them 30 seconds. All of this while I have the most comprehensive wellness plan. They are a joke and I will be finding another vet going forward.

Banfield is why my cat is dead. Jack and Dodger have been going to Banfield Pet Hospital for close to a year. Jack went to Banfield Cap Hill in December because I was seeing him struggling with eating and he was dropping weight. They ran blood tests and told me he had an elevated thyroid so we put him on meds. 2 weeks in there was no change. They insisted on more test which of course I did. They were the same tests as before by the way. We went to the Tukwila Banfield. They ran the tests and said that the Cap Hill vet was wrong. They took him off the meds. Jack is getting worse.

The wellness plan and services are absolutely the worse I have dealt with. I am absolutely unhappy and would not refer my worst enemy to Banfield or Banfield Wellness Plan. I called customer service and I was told I have to pay over $300 to cancel. This is an outrage! Banfield should be reported to the BBB as well as the Board of Vet and a class action suit should be filed immediately!

Bought my daughter a pup, decided to go with a wellness plan which is 50+ a month. Was charged 116 on my first visit, 100 on my second. Had to give my pup to a foster because he was biting my 8 yr old daughter. Informed Banfield of the situation. I have 2 options. Pay out the remaining months of 50+ a month or pay it off @ 489.00 which I feel both are unreasonable seeing as I had to give the pup up. Will never do business with a company who makes you complete a wellness plan on a pet you no longer have.

My dogs were patients of Banfield in Copperfield. When it came time to bring them in to have their preventative meds refilled, I requested to bring both of them at the same time. Putting them into the car to go to the vet is extremely stressful for them and I needed to do them both in one trip. Diana answered the phone and informed me that I would have to bring one in at 2:30 and the other one in an hour later. She would not combine the two in one visit, even though the appointment was only to get their scripts renewed. I canceled and called the 800 number to complain.

I will start off by saying I've had a wellness plan with Banfield for several years and my pets have always received stellar care from the locations I've taken them to. No issues with the staff, quality of care, costs, etc. My review today is based on the lack of quality customer service I've received lately when contacting their call center for help. Within the past month, I've had them make errors on my account at least 3 times. The last time they were supposedly going to waive one of my pet's monthly wellness plan fee, yet they did not.

I signed in a Wellness program for $52 a month since 2016. I used to live in Palm Coast Fl. So I went to their hospital there. They do dental cleaning even if they found out my poodle has a heart murmur. I was told to just keep a watch now and then. My dog is ok. I always been able to talk to the Doctor in Palm Coast clinic after every checkup. But when I moved to Ormond Beach Fl, I started bringing my dog to their hospital in Daytona Beach. Their clinic refused to do dental cleaning during the exam, because of my dog's heart murmur. They want to do an X-ray which will cost me more than $200. And was told if they find something wrong they will do surgery. That was so blunt saying that surgery is the only way. I can imagine how much this crooked people would charged me for surgery. That’s when I decided to cancel my membership.

We participated in the wellness plan for 4-5 years. Here's the issue. My dog was put down on 6/1/2019 and my plan renewed on 2/19/2019. The issue is we don't need the plan and they want to charge me back for expenses used since 2/19 and the discounts that were given. I asked when I renewed what happens if my pet doesn't make the term of the plan? I was told, "You simply call and cancel the plan." So I call and they wish to charge me back in full for the discounts given since I didn't complete full term of the plan. When I called they said it is in the plans information. BUYER BEWARE!

Not only is this company completely unprofessional but they also displayed discrimination and defamation of my character. I was threatened and put down by the front office staff as well as the guy who was supposedly the only manager I could speak to. After calling 5 minutes after my appt time due to a car accident on Dr 28. Called more than once getting a vm stating they were closed. Finally got in touch with them 7 minutes after my appointment time telling them we made it and are parking for them to tell me "you are already halfway through your appointment". Are you kidding???

My dog was throwing up on Tuesday and moping around and not wanting to eat. So I thought she maybe ate something that didn’t sit well. Wednesday came she still throwing up not using the bathroom and not wanting to eat or drink so I called Banfield once I got home from work. I told them all the symptoms and said she looks dehydrated. So the girl at the front desk says, "Well we are booked today. I can put you in for tomorrow." I’m like, "You have nothing." She said no so I waiting till Thursday. Went in and they started telling me what they can do for her and the cost so I went with ice fluids and anti nauseas meds. Doctor told me if she doesn’t get better bring her back and they will do X-ray. Mind you I have to pay for all this there and then. So Friday came my dog got worst. Brought her back. She was blue and they did X-ray and found she and a blockage from a rope she ate. She was unstable already. She couldn’t walk or anything.

First off, this review is not regarding the veterinarians serving the hospitals. I've had great experiences with the doctors. On to the reason for the ONE STAR REVIEW! I've had my dog in my family for 11 years. He's been a wellness customer for almost his entire life. For the past many years I've been charged for one pet, around 36 dollars a month, because I only have ONE PET. About five months ago I started to get charged about 86 dollars and some change. I called and was informed that, my agreement shows two dogs that aren't mine, and now I'm being charged for that amount. I informed Banfield that those are not my dogs and that I only own one. I've never paid nor taken these two other dogs to any Banfield Hospital. It turns out these are my brother's dogs that apparently I am paying for now. My brother has not been charged for his two dogs instead they are charging me.

I took my dog to Banfield for years. The wellness plan worked out until he really got sick. I changed plans to cover x-rays. I was contacted with the results of his physical and informed that his spleen looked enlarged and that I could pay for a radiologist consult. I agreed. Less than three days later, my dog was dead. Not only was I left with the remainder of paying for the plan (11 mos), I had to pay for a necropsy, cremation and transportation. The vet never sent the x-rays out for a consult, yet I paid for it. Banfield showed no concern as to the cause of his death especially since he had just seen the vet. I have not and will never step foot in Banfield again.

I called to cancel my plan, as they cannot seem to keep my pets straight. My skinny cat is overweight, although when I called to cancel it was suddenly changed. When I looked at my cat’s records I have that receipt where it states he is overweight. Also it seems my younger cat has the same dental issues as my much older cat. Something wrong here.

I will NEVER take another pet to Banfield again. We had a 12 year old Rat Terrier that we trusted Banfield to help. Our dog had experienced minor seizures for his entire life. Through research, we figured out that certain things would "trigger" his seizures, such as flea medication, pesticide sprays, and chemicals. We also found that certain vaccinations were linked to seizures and sometimes death, especially in smaller breeds. We managed his seizures for years, using a holistic diet and CBD for dogs.

I took my dog to Banfield because he was throwing up, appeared to be losing weight, and was having seizures. The vet, Dr. Michelle ** checked him out. She didn’t seem concerned about the weight loss, and completely down played the significance of his seizures. She did say he had a minor UTI, she prescribed antibiotics, and while she was at it, she sold me a wellness plan and updated a few vaccinations. Later that day my dog had a grand mal seizure the worst seizure he had ever had, and was taken to DoveLewis emergency where he was diagnosed with cancer. 20 days later he passed away.

This all started in January when my baby girl Shilo died. I had been trying to cancel this plan since before then. Long story short. She got sick. I took her over to Banfield and they wouldn’t see her. Told me to come back tomorrow. 3am we ended up having to take her to an animal ER, paid 3k and she never really got better, and eventually we had to put her down.

I took my dog to Banfield animal hospital for a check-up. While I was there they pressured me into signing up for the wellness plan telling me that I could cancel at any time. Well we lost our dog so no longer needed the plan so I tried to cancel and they told me that I owed them hundreds of dollars for services rendered. I only took my dog to this vet one time and paid that bill in full and now they're trying to take me for hundreds of dollars that I don't owe them. Beware. You cannot cancel this plan. They want you to pay the entire balance of the plan plus whatever discount you might have gotten your first visit in order to "cancel". Don't be fooled like I was thinking I was doing the right thing for my pet when all they are concerned about is the money.

I have wellness policy for my dog for many years. Now Banfield is closing hospital in my area, and they will not let me cancel without penalizing me and making me pay until the end of the policy, which is six more months after they close the hospital. That’s a bad business. Not my fault that they closing the hospital in my area, not only I have to find a new vet for my dog I have to pay down until November.

Dr. ** did NOT diagnose my dachshund correctly & now he is dead. If you have an animal needs immediate attention - please do not take them to this place.... They don’t listen to you when you explain what’s happening to your pet. Therefore they may die. Dr ** argued with me when I called her out. Summary: horrible-horrible-horrible. If I could sue - I would!!!!

Please don't get involved here. I got insurance for my puppy and is all about money. He has been having problems with worms, they treat him twice and medicine did not work. I didn't want to go again because they were charging me extra tests so I decided to deworm him with stuff from the store and seems finally worked. They were treating him for ears infection and the same a pays hundred dollars for nothing, his ears are still not good. Not long time ago his stools were having blood, they made some tests again which was almost another $150 to check if he did not have worms.

I spent hours on the phone with them. THEY DON'T CARE! All they want is your money. They closed my local pet clinic and there are no other options close by. I politely asked them to let me out of the contract. They agreed to let me go with no other costs, but then kept billing me. When I called back to ask why, I got the run-around and was told I have to pay several hundred dollars to get out. I have also seen the care of my pet go way downhill over the last couple of years. This doesn't seem like the Banfield I remember from years ago. They wanted $100 for ** when every store sells it for about $20. This is my discount for paying my monthly fee? THIS IS A SCAM! I guess that's why they had to close my local pet hospital. People are getting wise to their greedy tactics.

I have been taking my dog here since 2013. I used to have the wellness plan which worked well until my dog had an illness which is not covered by the plan. I had taken her there because she did not look right. The physical exam did not yield any useful diagnosis but that same evening, my dog continued to deteriorate where I had to take her to a Pet ER and she was referred to a neuro specialist. She had emergency surgery that evening. We ended up paying around 10K for her. She recovered motor function after about a week. We then decided to drop the wellness plan and just get pet insurance that covers both wellness and illness. So we would take her to Banfield, pay then get reimbursed partially for the visits.

The plan and staff are 5 star but my experience after the death of my pet was horrible. I absolutely loved the Banfield Pet Wellness Plan for my Shih Tzu, CoCo. it served its purpose and she was healthy and lived to be 15.5. The staff and doctors at the Loch Raven store were always so caring and nice to deal with. However she got sick, and we had to put her down May 4, 2019. This is where my issue begins. I called to have our plan cancelled, it had just renewed in April. they told me I would have to pay over $500 because we had just renewed and they had not collected as much in premiums as the care we used on one visit in April. Where was it explained that when you cancelled you had to pay up for services previously rendered. Bad enough I lost a family member we loved, but now they trying to shake me down for monies. I refuse to pay this.

DO NOT take your pet to this Banfield hospital or any other Banfield location. These people DO NOT care about your pet, all they care about is making money. We were with Banfield for years but my dogs heartless veterinarian (Dr **) never told us that he had a collapsed trachea. She said he had a “heart murmur”, nothing else. If I knew my dog had a collapsed trachea, I never would have agreed to him getting anesthesia/his teeth cleaned. My dog turned blue during his last teeth cleaning and he was never the same.

My senior dog has been on Banfield Wellness - Optimum Plan for a very long time. In the beginning, I had no complaints. Preventative shots, comprehensive exams, dental cleaning...etc. As he is getting older, he oftentimes doesn’t feel well despite the weekly laser treatments he receives at another veterinarian hospital because Banfield does not offer this. Last week, my 12 year old Pom wasn’t feeling well; slight temperature, slower to move and having difficulties rising up from the floor. I called Banfield to see if I can bring him in and I was informed that they do not have an appointment until Wednesday.

My dog has a tumor. We have known this for a while. She scratched the tumor and it was bleeding. I was planning on having it removed but Banfield demanded that I have it biopsied before surgery. I told them I was not going to be aggressive with her treatment since she is elderly. They told me they needed special permission to remove the tumor without a biopsy. Her tumor was scabbing over nicely and I was awaiting the permission to schedule surgery. Unfortunately she scratched at the tumor again and started bleeding profusely. I called and they said to bring her in.

Would like to let you know how dreadful, unprofessional, unconsidered, rude, caring not was the vet to my pet and my family on 4/9/19 2 pm appointment when we brought gravely ill cat named Niky. He was to be put to sleep and upon making appointment answered all questions and NOBODY asked if he has recently had rabies shot. Upon arrival and checked in were asked by receptionist if he had recently vaccine and when she reported to vet he does not even showed his face or talked or examined or care but said, "NO help, die on your own no good cat."

When I first went there it was ok. Then when my dog got hurt. We worked with the doctor to try to help her. The doctor made she my dog got taken away from us. Everybody beware of that hospital. They did nothing to help my dog. Now my dog is gone.

Brought my dog Duke to see about his teeth as he was getting older and needed a cleaning. Tried to sign me up for a wellness plan I didnt want. Kept insisting I needed and and were flat out rude saying that I'm not caring for my dog so I said screw it and left. Did some research and found out even if your animal does die will STILL HOLD YOU TO THE CONTRACT. Screw them. They dont care about you or your animal.

My 2 cats had treatable hyperthyroidism and was managed but the doctors above told me that my oldest went blind and would never gain her sight back again. I later took to her to another vet for a second opinion and was told that she has extremely high blood pressure of 268/164. Normal is 120 over 80. I asked the Banfield vet why was this not taken care of. She comes back to me and says there is no reason for her to have regular blood pressure checks since she is fine. Oh really, hmm. She went blind, her bp was out of control. She died in my arms on Christmas day due to this issue.

Just think in money!!! I have the plan for 13 years and when I really need, they can’t make anything.... I lost my dog last year and I had to recur to VCA. Now I have my other dog sick, I bring to another hospital for an ultrasound, she is in pain, but the doctor no have time to review the ultrasound... only in the appointment 1 week later. Bad hospital.

When we got a puppy from a local shelter he had already received half his shots. My wife took him to get the rest of his shots at Banfield in El Cajon CA, they suckered her into getting the puppy plan for $40 a month. I did my research and If you get everything they offer in the plan separately you're still going to pay a few hundred more in the long run. Once you join you are entered into a contract (they don’t tell you this when they are glorifying their wellness plans) if you want to cancel it’s a couple hundred dollars... we decided to ride out the 12 month contract and cancel the renew via their website. We received an email confirmation.

Went to see several vets at Banfield with our dog in the last 4 months due to coughing and having trouble breathing (we now know - too late - that these were obvious signs of heart failure). Vets never ran tests on him. Prescribed some overpriced antibiotics and sent him home. A little over a week ago, the Petsmart grooming department had to bring our dog over to the hospital because of breathing problems. He was given a few minutes of oxygen and handed back to me without any concern whatsoever on the part of the attending veterinarian.

I didn't know we were in a contract until recently. Sep. 2018 we adopted a dog from PetSmart. The dog was not spayed although they said she was. We used Banfield to spay her. Approximately 180.00. The tech told us we weren't signed up but if we pay a certain amount it will cover the cost. We paid the full amount. I was and am still going through treatment for lung cancer. He knew that and absolutely said he would not charge us or put it through until we got back to him. In the meantime we paid completely for the spay. They were charging us 41.00 a month. I was pretty sick, still am and was sloppy about catching that charge. I tried to cancel and they refuse. People you won't use this service and it is not worth it. They are beyond cruel in their response. We won't go to PetSmart any longer because they are affiliated.

I have been going to Banfield for years as I liked how easy their wellness plans are with visits and vaccines and dental cleanings. I have taken 6 cats there over the years. Last year my cat Chloe had a regular wellness exam in May and they gave absolutely no indication that anything was wrong with her. Shortly after this visit, it seemed like her eating was decreasing but she is a picky eater so I changed food and tried some other things, not thinking it could be more serious. She started vomiting and barely eating not long after and this went on for a bit and I took her back to Banfield. They talked me into a $250 X-ray and let me know that this would be good but that I may also have to take her in to the vet hospital for an ultrasound.

Everything they do, you could easily get at your local government for a 1/3 of the cost. Also they only do preventive car so if your pet falls ill or breaks something you're out of luck with these guys. They are great about their vaccine program though they remind you of when your pet are due for their vaccines and blood tests. But honestly you could buy all of this preventive stuff at Chewy or any other online pet store. Their customer service is the WORST! I was not able to get to a live representative for 1 hour. Finally gave up waiting and had them give me a call back which they did the following day. Also this is a One year contract so if you sign it you are most likely stuck with the $35 payment for the whole year. Please save yourself your hard earned pay and buy your med supplies online. Local gov or Non-profit is great for vaccines. DO NOT WASTE YOUR TIME WITH THESE HACKS!

Example #1- We repeatedly requested, from each location we visited, that we have the opportunity to see the same doctor each visit. We've called the hospitals prior to each visit to ensure they would be seen by the same doctor, and each time that was not the case. This lack of commitment to our animals and connection with them from the hospital staff led to two of our animals dying prematurely from issues that should have been caught during preventive care exams.

My 9 yr old coonhound was ill, and I took her to Banfield where I had a wellness plan for her. They looked at her and were doing covered bloodwork, and told me that they needed an xray which would cost me approximately $250. They said bloodwork showed very high blood sugar and she needed emergency surgery for infected uterus, and suggested that I take her to an affiliated emergency surgery hospital because they don't do emergency surgery. They refused to inform me what the xray showed, and were avoiding my questions.

We took our English Bulldog in for a teeth cleaning appointment. Our dog aspirated due to stress as the "vet" worked on another dog next to the kennel they had him in. They let him spiral out of control and he dropped in the kennel. They did not intubate him and when my husband arrived they had ONE vet tech doing CPR and one administering fluids while the vet paced and did/said nothing. Then when we filed a complaint with the state licensing board all of the Banfield employees interviewed lied and said they intubated and that two vet techs did CPR and denied my husband did CPR on his own dog because no one else was relieve the ONE vet tech.

I first went to Banfield because I found a coupon for a free exam for my pet. I at first thought hey they must care since it's a free exam. I was very wrong! Once I took my pet in they talked me into their wellness plan. They guilted me into thinking if I didn't do the plan then my dog's health wouldn't be good and I wouldn't be giving her the quality of life she deserved. By the time I left my "free exam" I had paid $265. On top of that I was now enrolled in a monthly plan for a year with the promise of good vet care. Every time I took my dog back for a checkup or anything I had to pay $100 or more. Even after my dog passed away I still had to make the monthly payments. They only care about money. Nothing more.

We own dog training and boarding kennels, Angels in the Infield training and boarding and would trust no one else except Doctor ** and her staff! Never a long wait. Answers all phone calls and questions in the same day, if not within the hour. We recommend them to all our customers. We receive no money or discounts from any of our vendors, just so that we can judge them on their own merits. Banfield in Aurora OHIO is awesome!

I took my 24lb dog in for a dental cleaning and xrays. I asked at least 10 times at the first pre dental visit, on the phone and when I dropped her off. I was quoted $445 but approx. $100 more if extractions are needed. The Dr called and said she needed 2 teeth extracted. The total was now $768. When I questioned what for, they were going to charge me for extra anesthesia, THE USE OF SURGERY INSTRUMENTS, and medical waste disposal. I was angry and asked why I was not informed of these other charges and the Dr said "So you don't want your dogs teeth extracted?" How dare she say that to me.

I had made an appointment for my cat to see the vet here as a new pet. We were there at our appointed time, but, the office was closed. Will not take my cat here now. There was too much time from when I made the appointment to the appointment that receptionist could have phoned or left a message explain the office would not be open on Monday, March 4. No star is my preferred rating. But it’s not an optional.

They would not see me because they were booked. My dog had a collapsing trachea and needed medication. They told me to go to another Banfield. No offer to help get me an appointment. Barb just said, "Sorry cant help." So I went to a normal Vet in my area. She had a full house and said come on in and only charged me a small visit fee. Needless to say this is my new Vet. Dr. ** at Oceanside Hospital is great and should seek out an office that is more suited for her skill Level. Banfield Pet Hospital is a glorified groomer.

My sister adopted an 8yo male tuxedo male cat a little over 2 years ago. The only problem that was reported to us from his previous owner was that he was prone to UTIs. We had him on urinary health food the entire time we had him and he never had a flare-up. Immediately after adopting him we put him on a Banfield wellness plan. He had his regular 6-mo vet visits, got regular blood work and everything. We were never warned that his levels looked off or there was anything to worry about.

If you miss a payment they will charge upwards of 50% OF YOUR BILL AS THE LATE FEE. My monthly payments are 29.95 and they charge me 30$$ as a late fee regardless of whether it's 1 day or 5 days late for a total of 59.95$$$. It's insane to me for them to double my payment because I was late. I'll pay a late fee but not double my payment. Cancelling my debit card and am very angry at the customer service I received.

We recently adopted a new puppy as a companion for our other dog. We decided to give Banfield a try to hopefully save on the cost of shots and spaying. We scheduled our first appointment, but ended up coming in for an emergency visit early because she had a significant amount of vaginal discharge. First, the vet could not even say vagina without giggling and made several comments to my boyfriend about how "awkward" it was. Then they flat out refused to run any tests, and insisted that this was totally normal. Also, they had minimal interactions with our puppy, which I found weird because when we take our other dog to the vet, they are constantly petting him and speaking in soothing voices to him. After this appointment, I was a little put off, but decided to switch locations and give them another try, thinking that the problem was the doctors.

Took my pup to see one of the vets due to his difficulty to walk. They ran bloodwork and said everything was normal. They said he was having difficulty due to arthritis (this was a sudden change). Took him home and gave the pain meds they prescribed. A few days later I had to rush him to the ER vet because he had collapsed due to a ruptured mass that caused internal bleeding. I showed the ER vet his recent blood work and she noted that his platelets were WAY off and that the doctor should have red flagged that immediately. He could have died suddenly but we were lucky. He had an emergency surgery and was diagnosed with a very aggressive cancer and I continued aftercare at Banfield due to my Wellness plan membership.

Very bad. Mistreated my cat. Said she was healthy when she has a giant hole on the side of her body which they made worse. I went back, showed them a picture of what they did. Told them I need all her records, all test results, blood panel reports. They completely gave me a DIFFERENT report after seeing picture of what they did. I have the original from day one and the new one they changed to try and cover their **. My cat now is suffering and dying due to Banfield in Antioch Ca. And I paid a bill in the amount of $622.00 for them to basically kill my cat. It's the most disgusting, hurtful, inhumane abuse I have ever witnessed in my life. No animal should ever have to suffer like this. Please do not take your pets there. They should be shut down.

I took my 14 year old dog for vaccinations and they did blood work and X-ray on him and everything came out normal. The doctor even said he was a vibrant and healthy dog for his age. They convinced us to get their insurance for him for a year and told us if something happened to him, you would continue paying for the insurance. We responded "nothing is going to happen to him, he is a healthy dog." We reschedule the vaccinations for Sunday, February 10, 2019. My dog Jimmy was jumping all over the place and on everyone that day as he normally did. He got his shots at about 3:30pm. I was told to give him ** if he gets under the weather. I did not know this was the end of my dog.

I took my cat in for a routine dental cleaning and supposedly she came out fine, happy and fiesty. I get a call about an hour and half later saying that she has a broken toe and that they have a antibiotic that last around two weeks ** to give her so she won’t contract any bacteria. I agree not knowing what the heck it is. UNTIL AN HOUR LATER THEY CALL ME SAYING MY CAT HAS PASSED! My heathy 3 year old cat. What type of medical professionals are you? You killed my cat. Why didn’t you let me know about the side effects or about safer options. I don’t have a freaking medical degree. YOU DO! I can’t believe this happened.

I took my dog in for a grooming. When I picked him up they told me he was difficult. No one has ever told me that when I got him groomed. They were rude. Got him home and about a hour after bring home I noticed a big lump the size of a golf ball on his neck. I thought he don’t look normal. I Called to ask if they noticed a lump because when we took him he did not have this lump because I was playing with him before we went. They said everything looked good. They had sent me a picture after they groomed him. He looked swollen on one side. They called me back and said to take him to a 24 hour emergency. We took him and they drained the lump and gave him medicine.

After speaking to MANY supervisors, etc. I had to pay this bill, which is absolutely illegal, given the fact that the owner just bopped in and got the cat. I was never told I would be responsible for this bill, no notices or phone calls.

No value for the service. I've been trying to get off the plan for years, but my attempts have not aligned with their automatic renewal timelines. I have multiple dogs and the cost is far more than the service is worth. I can't simply terminate the plan without paying more than the sum of the payments - A complete rip off!!!

I currently have 5 dogs on wellness plans with Banfield. All enrolled at different times. First dog I enrolled there everything was fine and I always highly recommended Banfield, my sister got her 2 dogs on there and my mom signed her dog up there due to me telling them it was great. When I signed up my 2nd dog there all was well. However, they did not sign him up under the same account as my other dog which has created problems every time I visit there and try and make appointments. It always takes them 5 minutes just to locate his account. I've asked if they can add him in with the other dog and they say it doesn't work like that. I would have to cancel his account and start it up again. Joined with the other dog and would have to pay the $75 initiation fee AGAIN even though it was their error to begin with.

For those who know recently our cat got sick and has now passed away. Banfield Pet Hospital doctor gave my cat a medication that should only be used in dogs. This negligence from this doctor caused my cat to have liver failure and recently pass away. They have declined to own what they have done nor repay for the cost of the hospital bills due to this and now I have lost one of my pets. Do not go to Banfield Pet Hospital on San Pablo!!! We will miss our little Hopper!

Our pet died more than 8 months ago and we are still paying Banfield health insurance. Nevermind the fact that the only time our pet needed a vet was when he suddenly got sick at an age of 10. It was a Saturday and even though we live in a metropolitan area, there was no help from Banfield. I call around and the few places that were open on a Saturday, was already fully booked. I ended up having to go to an emergency vet instead.

I took my dog into Banfield on Truxel in Sacramento in October, she was diagnosed with Pancreatitis, they prescribed a med that was pill form even though I told them that I have a problem giving my dog pills, it didn't matter to them, I could not get the meds in her, I called to leave a message for the Vet who never bothered to call me back, and she almost died on me that evening. I went in the next morning and told Jessica what happened, she immediately called in a prescription for a pharmacy to do it in liquid form...and it worked and she got better. I called and left messages to speak to the Vet and to this day which is February 2019, and I took my dog in October 2018 have I heard a damn word from them.

My dog is afraid of coming in contact with other dogs and is especially afraid of the vets office. I stressed that point when we went for her annual check up and vaccinations. At that time I told the vet doctor that I would be placing her in a kennel and to please vaccinate her for that too. They gave her a quick check up temp and rectal temp which she hates. She shook uncontrollably the whole time? In three weeks I had to go back for booster again. I was charged for an office visit 59.95 for an office and again a quickly physical and rectal plus cost of vaccine and my dog shook and cried the whole time.

I brought my dog in for a regular cleaning on Dec 2nd 2018 at Tualatin location. It led to a few teeth being extracted with my permission partly due to infection. Next vet cleaning his teeth decided to pull all of his front little teeth on top and bottom "without" my permission. Of course, was not happy and contacted her right away. She stated since one of little teeth was loose so the rest should be removed. Omg! What gave her right to do that, my dog is almost 10 years old... There were about 15 teeth total removed! It is traumatic enough going under anesthesia, being an older dog and just getting few teeth pulled let alone almost 15 teeth. She should have called me before she removed any additional teeth. It has taken me this long to complain about this, was even more traumatic watching him try to eat different missing all of those little teeth!!

I had a plan with Banfield for 10 years for my little dog Zoey. When she passed I called to stop the plan. I was told I still had the plan for several more months at $500 and I saved $800 this year. You take the lower number and she said they would be nice and take 1/2. So I would still have to pay 2 months. This is crazy. Don't take a plan with Banfield. Huge scam! Very disappointing. Guess it's in the small print.

My dog Rocco who we took over the care for about 3 years ago had been treated by them for that time & had a wellness plan with Banfield. On 1/7/18 I took Rocco in because he was sneezing, the Vet gave me a Rx for sneezing & medicine for a yeast infection in the ears, not telling me that it could cause loss of hearing. If I had known that I would not have given my dog the drug. After the second day I noticed my dog was deaf. So now I have a dog that is not only blind from being a diabetic that should have been spotted much earlier and now cannot hear! On top of this he talked me into upgrading my plan & gave me a bill for $344.00 in addition. DO NOT use them in Rancho Santa Margarita Ca.

STAY AWAY! The first time to the Spanish Fort location I went several years ago, the vet said my dog needed a skin biopsy for mange, when it was very clearly just a scar. I refused the biopsy but continued my Wellness Plan because the Mobile location was always so wonderful with my other dog. Earlier this year, at the Spanish Fort location, another vet tried to prescribe my dog ** to treat acid/vomiting caused by her kidney disease, despite ** being contraindicated for kidney disease. (This treatment could’ve accelerated my dog’s renal failure simply to treat a mild SYMPTOM of the kidney disease.)

I have used several times (4) three for shots and once for an ill cat. When I called to bring in the cat I was told there would be tests required in excess of $250 bill. Was over $400. The vet said there was nothing wrong. She gave me some meds and said cat was just old and this would help with her joints. After a few days it continued I called back, could not talk to the VET. So no help or follow up. Well for short after several days the cat died. Never received a call follow up from vet. Looks to me just a money machine and has no compassion for clients or animals. I will never use them again and pass it to anyone who asks.

I have 3 dogs, 1 13 year old Chihuahua all of 4.5 lbs and 2 -2 yr old American Bulldogs. I put all my dogs on the wellness plan, the optimum plan for the 13 yr old dog, which was to include teeth cleaning and 2 comprehensive exams per year and the bloodwork. The 2 younger dogs were on the puppy plan. I just cancelled all plans for all three dogs. Now get this, the plan for the 13 yr old dog is $53.95 per month, which equates to $647.40 per year. She went twice to get her parvo, distemper & Bordetella shots, her fecal and heart worm test. Or as Banfield calls it her Comprehensive exam. Her rabies was done 3 years ago and is not due so was not done. I chose not to have them clean her teeth this year due the last time Banfield did it she struggled to come out of the anesthesia, so needless to say yes, it should be done, but not at the risk of possibly killing my 13 yr old tea cup Chihuahua.

I took my pet in for teeth cleaning and pedicure. My pet has extreme anxiety. The agreement was to do the pedicure while under anesthesia. The Veterinarian when talking to me I asked why her nails looked so long. She shows me how she almost cut the quick (spelling) and had to stop the bleeding then realizes "oh it looks like I forgot to cut them" she tried to grab my dog to do her nails, which my dog snapped at her. I was not going to let them traumatize my pet any more than what she already went through. There was NO understanding on how this was a major mistake.

This company is awful. My son is deployed. He left his dog with me. She was a rescue puppy severe anxiety. Has to take medication before I can take her to vet even for nail trim. He resides in North Carolina. I’m in Maryland. I tried to get medication so I can take her to get nails trimmed. They could not refill without seeing her. When I asked how can I take her without the medication they said they would give her a shot when she got there at a cost of over $100! I’ve tried to cancel wellness plan and take her to my vet but even though the payment is coming out of my account I'm not allowed to cancel. It seems he has to write a letter or email to cancel!

I do not like writing bad reviews! My dog visits more than a year Banfield, we bought an annual plan. (I read the recommendations of other users and waiting for the end of the first year to cancel it.) In September 2018 (3 month ago), we had a routine vaccination. I still do not understand why the exact same procedure for my cat, (but my husband goes with her — costs ten times cheaper, by the way, he paid $25 for a cat, and I am $250 for a dog. It seems that the most thing they doing it sales, and sales by pressure and intimidation.) So, in Sept I discussed with the doctor that in January I want to change Heartgard to the Revolution, they did a lot of tests, I asked to write out a prescription for the Revolution, and the doctor said that everything would be in the system, available at any time!

This wellness plan will rip you off! Barely useful. The doctors are not available at the most inconvenient time. Oh, and heartworm & flea preventatives are WAY cheaper through 1800petmeds.com. Also, I think it's way better to pay a vet to do the annual checkups. They literally steal your money in a legal way.

I took my dog in because she had a tooth that needed to be pulled. I told the dr three times during appointment I did not want to have her teeth cleaned, she had it done 9 months ago and I never wanted to do it again. I was double talked and did not know when I took her in 4 days later that they cleaned her teeth and claimed I was told what they would be doing. I didn’t have my glasses when I took her in at 7 am for procedure and the dr assistant filled out the paperwork and had me sign.

Almost 3 years ago I signed my puppy up for Banfield Wellness Plan thinking it was a great way to keep my dog on the right track. After her second appointment I picked her up with a huge red bulge coming out of her eye, of course no one knew what happened so I called to cancel my plan and took her to another vet which had to repair the eye with surgery. I only brought my dog for 2 visits there when I had canceled. After that they refuse to remove a $400 charge for cancelling! After what myself, my puppy and my children had to go through and the money I had to pay to repair her eye they have the nerve to tell me I signed a contract so I owe them that money even though I never again used their services! Horrible, horrible place.

This company will not stop charging me for services that I am NOT using!!! 30 minutes or more wait to speak with someone. TERRIBLE customer service. Accusatory tones while on the phone. I do not have my dog any longer and did not use any services into the new year yet they will not stop charging me or refund any payments. If and when I do get another pet I will avoid this company like the plague. I suggest all who are reading this to do the same and save yourself time, energy and stress.

Our golden ret. was ill. Vomited once and had diarrhea. My husband took her in to Banfield, where a clerk printed up a care needed as by her judgment (this clerk) determined was needed! It totaled $999.86 and told my husband he needed to sign. At this point no vet has even looked at her. He was told he needed to leave her and came home. He told the clerk that she had to be kidding when she told him the amount. This is unbelievable!!! When we came to pick her up, the vet said nothing was found, and they gave us an anti diarrhea, med, and a probiotic??? The paperwork first gave the date and time we came in, second was the medical authorization release "signed" you bet, and the bill was $999?? I will be advertising for others scammed this way and contacting an attorney, perhaps a class action suit. I also will not be shopping with PetSmart for anything.

I told them my dogs had died of old age yet they still charged me $73 a month. When I called, again, to cancel, this time to the central hub in WA, the person misspelled my name and thus couldn't find me and quickly told me to dispute it with my bank. What? You're company just charged my cc. So she looked me up another way and basically said 'yeah, we've been screwing you for many months, sorry - I'll get you to that other department' and proceeded to place me on hold for another 30 minutes before I called back on another phone.

My pet passed away in November. I'm still paying even though the pet is no longer with us. It's not only the $300 I paid to have the pet cremated but now they're still charging me for another 4 months. Ridiculous.

Twice I had Dr. ** and he tried upselling after misdiagnosing without even examining my dog. The second visit I was verbally abused, told to go to a bank and get a personal loan if I didn’t have the money and threatened to have my dog put down if I didn’t do what I was told. I went to a different vet and tried to cancel with Banfield to be told I had to continue my monthly payments for 11 months before the plan would cancel. DO NOT use Banfield. The service is substandard, diagnosis is used to upsell and they don’t give a crap about your pet.

My dog had a bladder infection (saw blood on the floor). I called for a appointment and was told they're booked out for two weeks even after I explained the reason. I called another Banfield and was told the same thing. I also ask that my Vet or any Vet to give me a call. No one did. I went to another Veterinarian clinic close by the next day and I was told I was the 2nd person there from my Banfield that had been denied an apt and it was only 10 am.

My dog passed away on 11/8/2018. Called to cancel his well plan and they are still charging me. This organization is a disgrace. You are upset because they never detected he had cancer even though he went prior for a well visit and they took blood. Once I took him somewhere else they diagnose with bone cancer. Poor thing had to put to sleep since he was unable to walk. Everyone do not go this place or pay for the wellness plan. They couldn't care less for people who love their animals. They only care about making money off of those you would take the time to spend money on a plan to make sure their animals are ok. They can't even detect if there is a problem with your dear animal. They make me sick. Thank God I found a real place that put the animals first and it's not about money.

We took our cat in to see the vet because he was having trouble breathing. The vet did not recognize the severity of his condition. She didn't diagnose him properly and prescribed medications that were useless to his condition. The next day he was in such breathing distress, gasping for breath that we had to rush him to the Emergency Animal Hospital. He was then diagnosed with advanced asthma and was in the hospital for 3 days. This was not the first time that we had taken him to Banfield. He had been seen several times by the same Vet for coughing spells. Each time she prescribed antibiotics which would help for short periods of time. But on those visits his symptoms were relatively mild in comparison to the distress and difficulty he was having this last time.

Took my 7 month old french bulldog puppy in yesterday morning (December 19, 2018) as his leg had been hurting him and he wouldn't put any weight on it (he jumped off the bed wrong the night before). Took him in for an exam and told the woman at the counter that yes, if the vet thinks he needs an x-ray to call and let me know and to go ahead and do it. I called a few hours later to check in and spoke directly with the doctor. He said that he did an exam and is prescribing him two medicines for the pain. He said that he didn't think it was broken and something to do with his kneecap. I said great, and went to pick him up a few hours later. Picked him up, scheduled an appointment to take him back in two weeks.

DO NOT SIGN UP FOR THE WELLNESS PLAN. I paid 64 dollars a month, never used the service, was able to cancel the plan but they couldn't refund my money. Because you know I paid them for nothing. I could have switched to another payment option and never paid them over the year and would still have my money. But they don't want to give you YOUR money back for their scam.

Similar treatment that lead to inexperienced vet diagnosing our dog with Diabetes when in fact she did not. In 6 months she died. Banfield Vet had complaints against him that we did not know. Had to pay the wellness plan for another year as well. Urge everyone to contact their State Attorney General's Office with formal complaints - they will look into them. Also file written complaint with State Veterinary Board - only way to stop this abuse.

I took my 2 beautiful miniature Schnauzers to have their teeth cleaned back in March. Unfortunately I bought the wellness plan. Paid with my debit card for an entire year. 2 days later I took them at 7 to drop off and picked them up at 5 pm, my Cici was fine but Lacey cried so much. I didn’t know what to do. I gave her the pain medication, it took her a while to get better but she changed ever since. Lacey was a very happy dog, since I took them to Banfield she will shivered, she was scared of everything even the noise of the garbage can. They called me 6 months later to have them come and do their wellness check and get annual shots. I asked when should I bring them. I was told, "Drop them off and you can pick them up at 5," I said, "No. Why do they have to stay there all day long?" "Because that’s how we do it."

We have had our two dogs for a little over a year now, and we have been taking them to Banfield on a regular basis for simple things like regular shots and what not. No big deal, never had any odd experiences except for this last time. After the shots, they supposedly performed a SNAP test on one of our dogs to test for heartworms (we didn't witness the test), and the test supposedly came back positive. And of course, we thought this was extremely odd considering we've never missed a single monthly heartworm prevention dosage for either of our dogs, so we insisted that they repeat the test. So, again, apparently they repeated it and the result was the same. So, we paid extra for them to take a blood sample from our dog so they could send it to a lab for testing, and then left. The following weekday, we took our dog to a local vet to get him tested for a second opinion. And of course, there was nothing wrong with our dog.

Should your pet pass away, you will continue paying a wellness plan even if you don’t utilize the services. Our pet passed away a month after it renewed and we paid for a plan for a pet that was dead for a year. If you think that your visits will be free, you are mistaken. You always end up leaving with a balance for something. It’s cheaper to pay out of pocket for an annual visit to your vet.

We have had wellness plans for over 15 years and have watched not only the service but also the coverage decline. Twice now in the past year we have been turned away for a minor emergency and told to go to the emergency vet. The office staff at our location is rude and uncaring. This time we canceled our wellness package and even though we have not used services since renewal due to the office being unable to see us we were refused a refund. So even though by no fault of our own services have not rendered they are still keeping our payments.

I purchased a Early Wellness Plan for my puppy. Sadly and unfortunately my puppy spent two days in a pet hospital and after no improvement in her condition we had to make the very difficult decision to say goodbye and euthanized. This was an extremely difficult time for us. I called to cancel my 12 month wellness plan because we no longer had our dog. The operator was very apologetic and gave her condolences but then proceeded to tell me all they could do was charge me for 5 instead of 8 more months. I know they have a business to run but if I am no longer using your services because my dog has passed, the least you could do is allow the customer to cancel the plan. I had the pet hospital bill as proof of my dog’s time there and passing. I wish companies would be more sympathetic in situations like these. It’s unfortunate they are not.

These doctors are inefficient, incompetent, and extremely negligent. My dog was having vomiting and BLOODY diarrhea. For a whole MONTH, I took him to them about THREE times. They couldn't find what was wrong with him. Of course, all they needed to do was a simple blood test to determine what was the cause. However, instead they were VERY adamant and kept insisting he was fine. They kept prescribing him a bunch of medications which made him WORSE and of course not knowing what was the cause. Finally after 3 fecal exams and a bunch of money and time wasted, I went for a SECOND opinion, it turned out my dog had a TUMOR in his LIVER. My dog is dead because of them. I am extremely LIVID at how negligent these doctors are. Please guys don't waste your time and money with them.

Our dog was attacked by another dog. Our vet was unable to do an urgent care appointment so we took him to Banfield. He had a laceration repair and was at the facility for 4.5 hours. Ten days later when we were able to remove his sutures and bathe him we found he had a louse infestation. He was treated by our regular veterinarian.

I took my dog in for an upset stomach and rash. The assistant first suggested we do a blood test. Ok, I want to be thorough, so I agreed. Then she says the total cost will be about $350, but if I signed up for the Wellness Plan, it would be $150. I declined. Then the doctor came in, listened to the details of his symptoms, and took him into the back area for an exam. When he came back he said the blood tests looked good, though there was a slight elevation in a liver enzyme. He quickly suggested a supplement for his liver and added that he would give him a shot for nausea. I had already told the doctor that my dog's appetite was fine and he drove happily in the car ride, so I questioned to myself why that was necessary.

My Sad Story, we schedule our dog (Hachi) for grooming and get her shots at PetSmart Banfield Pet hospital on November 20, 2018. We got a call at 2:58 pm that she were ready for pickup. And we were on the way to pick up Hachi, we got second call that Hachi somehow got out and run away and hit by a car. She died at the scene. How could they let my dog got out? They said they will do investigations into the case. Their lack of responsibility, I lost my family member.

Stay away from this company. They will reward customer loyalty with condescension and fees that magically are due when you cancel. I am easily swayed into understanding policy that requires extra payments when you cancel if the rep is able to conduct themselves professionally. I had the distinct displeasure of speaking with Joshua of the Wellness Plan Dept.

I am very frustrated with Banfields Wellness Plan!!! I would suggest that you NEVER sign up for the plan. They make it sound so great but they don’t actually explain how it works and how much it is actually going to be. They also say you can cancel ANYTIME!! That is a lie. I have called their customer service line (which took me seven calls to finally reach anyone) to call and cancel and they told me I can’t till the end of my coverage. I feel as if I have been lied to and that I am just a way to get money and not really looking out for me or my animals!!

I have two dogs who I care very much for so I was convinced to get a wellness plan for each of my dogs. I have been with Banfield over two years now. At first they were very helpful. They called to set up vaccinations when the pups were due. The plans included teeth cleanings once a year for each dog. Now that I have given them $114.00/month for both of my pets for over two years things have become more laxed. They no longer call to set up appointments when my pets vaccines are coming due. Causing them to lapse in continuous treatment.

I took my dog into Banfield in Crystal Lake. She was very sick, though they never gave me the option to have her put down and said the medication should work. They gave her a diuretic injection that would last till 10 pm and said they’d call in a script, at close, at 7 pm. The medication was to expel the water in her lungs, stomach and around her heart. I called Walgreens at 8:06 pm and they had not received the script. I called Banfield and left a concerned message about it. I called Walgreens back at 8:20. There was no script. Banfield claimed they called the script in at 8:25 pm. Yet, they never bothered to call me to tell me they sent it in, and they never put a rush on it so it sat, unfilled, at Walgreens as of 7 am when I was able to contact the animal hospital at opening. My dog was dead this morning and it was due to their negligence.

I had taken my Dog over to Banfield Animal Hospital twice. First visit wasn't that bad. This past week I went back one of the tech as well as the Doctor who seemed like she didn't know what to do about my dog seemed to a lot of pressure about eye surgery first. She claimed my dog has cataracts and glaucoma. She was pressuring me about having both of my dogs eyes removed. The cost for the procedure is ridiculous. These people are all money hungry. I went for second opinion. It seemed like the specialist whose not ophthalmologist was in favor of Banfield vet Dr **. I found another vet. I am going for a 3 rd opinion at a private vet. The staff was rude all a bunch of snot noses who don't know what they are doing.

A stray cat that was believed to be a pregnant female was presented for examination at Banfield Pet Hospital (Wesley Chapel location). In the course of the exam the doctor, Dr. Matthew **, even went as far as to say he could feel the cat’s uterus. X-rays, although declined at the time of the initial exam, were recommended in order to “confirm the pregnancy.” Additionally, the cat was found to be FIV positive. Dr. Matthew ** stated that normally they would euthanize in this case but since the cat was so far along in her pregnancy that he did not recommend euthanasia in this situation. Weeks passed and no kittens arrived. Having become concerned that the cat may have miscarried and needed surgery we requested a second exam. Banfield was overbooked that day so we took the cat to another local vet. This vet immediately diagnosed the cat as a neutered MALE (with a distended abdomen), and therefore obviously NOT pregnant.

I just joined early 10/18 paid $236, for my small dog. After reading reviews l didn’t think it was worth them deducting $49 per month. When I tried to cancel they said l owed $326. l ask how that could be as if I’d taken her any other place I’d pay $75 office and about the same total $236 for the visit, only I wouldnt have to continue to pay them each month $49 for no service. I became more concern when l taken my dog a 2nd time to have anal expression costing $24, when at a regular vet I’ve paid no office visit and $15.

My sad story: We went to Banfield and 10 days later my dog, Dug (~8 year old Rottweiler), was dead. He died from what they said was a surgical complication. What does that mean? Dug had surgery that was made to sound simple but later we found out the vet we were talking to didn't even have the experience to do this surgery, so they gave Dug over to another Dr to do the surgery (we had not even talked with that Dr). No one ever talked with us about outcome statistics, euthanizing options, or risks. After the fact, we found out that this was a MAJOR surgery and one person at the office told us they don't do a lot of major surgeries. From what I could read online at Dug's age the outcome of this type of surgery was 50/50. You should tell patients this!!! But why would they? They racked up over $2k in billings with us. What do we have to show for our $2k, a dead dog.

I am just a pet owner that got drove in to purchasing the wellness plan from the Banfield Pet Hospital at one of their facilities in West Palm Beach Florida. Long story short they play nice and sweet roles to get you enrolled. After that get ready to be literally ripped off by them. Make sure you read the all the documents and paperwork they give you because in it goes your real wellness dude. I tried to cancel the plan forehand the expiration of the agreement and they wanted to make my wife and me for the entire year contract installment. I got seriously mad with the first lady I talked to on the phone.

Banfield has always been great with our pets. They took care of my cat when he had hypothyroidism and when he developed kidney disease. He plays like a kitten now every day at 16yo. Our dog was so loved by our vet she cried when she saw bone cancer on the X-ray. We had the X-ray done because he had a limp that wouldn't go away. He had wonderful treatment even up to his last day. I am shocked to see all the negative reviews. Banfield wellness only charges for services rendered. Since our dog passed we have to pay the remainder of the bill, not the plan. The plan was $60/mo and now we have to pay 47 monthly which will pay off only the services they administered. I wouldn't go to another vet!

I've been paying the wellness plan for years, far more the the value of the shots. Now that my dog has passed away, they are trying to charge us hundreds of dollars of FUTURE payments to cancel the plan. They do not care about the pet or wellness. They are trying to get the most money out of our tragedy.

DO NOT TAKE YOUR PET HERE. These people are horrible, money hungry individuals. I made an appointment to take my dog in because she had a small growth on her back. When I got there I was in the room for under 5 minutes with Dr. Aber and her miserable assistant/office manager, which nobody could give me any information because the appropriate department wasn't there because it was a Sunday. I was told they couldn't help me at all because they would have to put my dog under anesthesia, which I will not allow as she is an 11 yo Yorkie (which btw, our old vet took one of these off without anesthesia).

I received a very heartfelt, warming phone call from Banfield first this morning and they are going to lower our plan cost so I won't be paying for the spay twice! Resolved with great customer service and concern for our situation!

From the start it has been a nightmare. My puppy had a UTI. That's all. They never gave her enough meds to get rid of it. She was on meds off and on for 3 months. They sent us to an expensive Urologist which said nothing was wrong. Give her a longer dose of antibiotics. So we did. BTW they are overpriced with their drugs. Then she was ok for about a week. Then she got diarrhea. She then needed probiotics. They should have known what all those antibiotics would do to her system. Then she had blood in her poop and I couldn't get an appointment for 2 weeks. Yes two weeks!

I took my dog in for sleeping too much and a rash. The only thing that got addressed was the rash, nothing else... I just my dog off without a limp. Get him back and he is limping. No one could give me a reason to what happened under their care!! And to top it off they want me to pay for the pain meds for something they did!!

Banfield Vet in South Salt Lake City, UT sold my elderly father in law an Optimum Preventive Plan six months ago for his old terrier mix dog. A one year contract paid monthly. $50 per month + $40 membership fee = $640. From what was described to me, this covers an annual visit (Blood Work, Fecal Exam, & Shots) + 2 dental cleanings. The dog had to be euthanized 6 months later, at which time he was charged $84, as euthanasia is not covered by "Wellness Plan"...and he is still being charged monthly. Office politely tells him to take a hike & call national office. National office says a contract is a contract. WHAT A SCAM!

Been a 3 yr customer with 2 pets, a cat and dog. Renewed in April 2018 and no hospitals up here. When I joined they say, "You can take your pet to and Banfield, they are all over the country". Well there are none in Alaska. I tried to cancel and they refuse. Demand the remainder be paid in full.

We’ve been going back and forth trying to decide whether or not to have a liver biopsy done for our Yorkie. Well we finally decided to go ahead with it. So this morning, I take our sweet little Yorkie to Banfield, she’s weighed and then the guy checking her in puts the necklace name tag on her. Then proceeds to “tear” the excess off. I didn’t think to look at her neck then or to question as to why he didn’t use scissors to cut it off, because it didn’t seem to bother her at the time. Probably because I was holding her.

Every time my mom would take her girls in for a wellness check, one of them always was sick the next day. They both had a reaction with the shot in the same spot. The last wellness check, our dog was happy and active. When she came back she was not the same as before. She stopped eating and wasn't drinking water that much. We could not figure out how come she was not the same anymore. My mom called and they told her she would have to do blood work for valley fever and or xrays for her hips. She might have arthritis. My mom didn't have that much money to do either options.

I bought a puppy coupon book from Petsmart Braintree MA as cashier in Petsmart sold me this coupon book. I went to Banfield with coupon book. During the conversation with nurse, she highly recommended me to get puppy wellness plan with all the "benefit" my puppy can get from this plan. So, I agreed to get it as I think Banfield is national-wide hospital, I believe it is reliable. After the exam, the vet and nurse suggested me to gave my puppy a shot. I agreed, so they told me to put my puppy on the desk and they went out to get shot. When they back and opened the door a, my puppy fell down from the desk all of sudden. The vet checked my puppy and told me if anything happens later, bring puppy to the emergency room. Then they gave my puppy a shot and took his poop out for exam. They told me all the services are included in the plan which include unnecessary services I didn't know.

Had Banfield for about 4 years for my dog: It was very impersonal experience, my dog was always super-stressed about being dragged back out of site while they did whatever. So I asked to be in the office: Following that service time was horrible: Appointment opportunities were few and far between. (Although the person's that waited on us once we were able to get in were nice and friendly). Then when his teeth were cleaned they gave him too much something and they couldn't wake him up: Scared us enough to cancel the dental part of the plan.

I had been with Banfield for 22 years. I had just renewed my plan for my three dogs. One of them became ill so I took him in. He had diarrhea and hadn't eaten in a couple of days. They did blood work and his liver enzymes were elevated. The vet said that he would need an ultrasound. I had lost my Yorker about six years prior to liver cancer, and they had performed an ultrasound, and it was also on their brochure and their website. My sister also had her dog at the same Banfield four months prior and her dog had an ultrasound as well. So I decided to up his plan noting the ultrasound would be included, and my plan would be an extra $15 per month.

I had gotten the plan in June. We had to move and couldn’t have animals so I had given him a better home. Called Banfield to cancel my plan in July. Have been charged every month since even though they said it was canceled. Now I’m out 220 dollars that they refuse to give back.

Updated on 05/06/2019: Called back in October of 2018 to cancel wellness plan for my pet. Was told I couldn't cancel because the plan wasn't paid in full. This was never explained to me when purchasing the plan. Whatever, was not happy but couldn't do anything about it. Told the supervisor to cancel the plan after it was paid in full. She told me it would be canceled in February of 2019 when the services were paid in full.

On June 3, I had to put my dog to sleep per Banfield doctor advice. His wellness plan had just renewed on May 20, 2018. Once I noticed that I was still being charge around June 20th I reach out to the clinic. They advised me that I was responsible for contacting the wellness plan directly to cancel plan because all they do is indicate not to renew plan from their end. I called the 1-888-649-2716 and was informed that I owe $525 because they ran a blood test for his seizures. I have to wait until year May for plan to cancel. My dog was a patient from Banfield with the wellness plan since 2007 when he was a puppy. I have emailed and call to escalate but have had no luck.

Dog dies and they make it into an accounting problem - I had Banfield's wellness plan for 12+ years with my dog. He passed away suddenly last week and I called Banfield to cancel the plan. The plan had just renewed in August and I had gone in 3 times since then for office visits to change medications and observation. No x-rays, MRI or extensive testing. We had one blood test that we paid for. When I canceled they said that I owed them approx $370.00 for those visits. They take what you would have been charged if you did not have the plan and deduct your payments. After getting very upset with the rep, she took half off.

Canceled their plan in January and letters never stopped. Pay already more than $300 this year and they don't stop billing us and calling us. That 'Client Advocate Team' of theirs is a joke (877-500-2288) that make you hold for a long time and they said that they need to 'escalate' to somebody else. Please, somebody tell me how to get rid of this crooks!

We took him in on a Sunday morning at 8 a.m., they called me at 11 a.m., told me they had finished cleaning his teeth, and had found 4 loose jaw teeth that needed pulled... I knew it was a scam when the vet told me they could go ahead and pull them while Tucker was still asleep. I asked the cost and the vet said she would give me a discount and the cost would only be $450.00.

DO NOT PURCHASE THE WELLNESS PLAN. GO TO ANOTHER HOSPITAL. They are in it for the money, sure they are friendly. Friendly doesn't mean honest. When I purchased the plan 3 months prior I was told I could cancel at any time, no cancellation fee, or hidden fees. EXCEPT they forgot to mention that I would be charged with the entire year, except they split it monthly. Not once did they say this plan is a complete charge, but you pay monthly. They mislead me into believing that I could just cancel at any time and not pay. But when I went to cancel they told me I owe them $300 for the remaining year. Such BS.

The staff was friendly. This place should only exist as a vaccination and microchip stop. Do not take your pet here for any non routine issues. They operate like fast-food, McDonalds, Walmart, and that’s fine for vaccines (I hope), and filling prescriptions. Do not ever take your pet here hoping to find a life long vet. Google Humane Society in your area. I would rather you support them.

Be very wary of their wellness plan. My dog passed away one month after it automatically renewed for a year (which I was unaware that it did, because I was not told and failed to see it in the paperwork). Now I have to pay 11 more monthly payments for my dog who passed away less than a month into the automatically renewed contract.

Be warned - Banfield is a scam and they do not care about your animal. They are only in it for the money. When I got my puppy, I had looked around for vet options and thought that the most convenient one would be the Banfield at my local PetSmart. I signed up for one year of puppy care (a puppy Wellness plan) that included a neutering at the end of the plan. Post-neuter, the "vet" (I don't think I ever spoke to an actual veterinarian at any time) prescribed my dog **, which I had to pay for. Beware, the plan does not include many things that you might think should be included.

I would never bring a loved pet back here again. Brought my dog in for a snake bite, the "VET" had no idea how to treat it, she had to call the NC state vet school. I've had this before and told her antibiotics and pain meds. "Oh we have to get an IV in her." Oh no you don't. That is traumatic on her and money to boot that is unnecessary. 2 1/2 hours later mind you they didn't give her pain meds until almost 2 hours later when I complained I had been waiting for over 45 minutes and they said, "Oh we had another emergency before she came in." Really no one said a word about that when I came in, nor did anyone come to the nor to tell me that.