Banfield Pet Hospital Reviews

DO NOT BRING YOUR PETS HERE. If I could rate Banfield at Middletown zero stars, I would. Banfield is terrible. Our dog had been sick with a cough since earlier this year and we were told it was just Kennel Cough and that it will go away. A month later, we took him in for an exam on February 24, 2022 to which the doctor says "oh it's only a heart murmur, just take him to a cardiologist."

Nothing against the doctors. Banfield has made my life easier since I have moved so much and they are everywhere. But I’m so over them. Definitely a scam. My plan renewed in November. My dog was diagnosed with cancer. She went to the vet once in November and they told us. Paid thousands of dollars of course. Always. She passed four months later and they won’t let me cancel her plan. I mean come on. Tens and thousands of dollars I’ve spent on my three dogs with them.

I really wish there was a negative value rating, 1 star is too much for Banfield, or I mean Scamfield. Banfield veterinarian services is horrible, I have always taken my pets to "real" veterinarian and not scamsters who use a store front like Banfield. My dog is a very friendly Collie Golden mix, yet the tech said she was very aggressive and bit at the cage. What pissed me off was that the tech said I have a terribly bad dog, he said this in the presence of my 8 and 16 year old daughters, and this just destroyed them both. I was so pissed that I had to control my temptation to escalate. During one visit, likely due to her being "caged" while we waited, she came back home and was scratching, turned out she picked up mange. Likewise Scamfield said my dog had really heavy tooth build up.

If you join their wellness program, be prepared for them to try and trick you into renewing it. Today I brought my dog for a rabies vaccine that was going to expire in about a week and she needs it for boarding. I had cancelled my wellness plan a few months back to end on the 3oth of this month, so it didn't auto-renew without knowing what was being paid for. My dog would need further vaccinations and wellness check at the end of April, but we needed the rabies now, so I brought her in. I have been given various info on how close or how far these vaccines can be through the year I have been with them and amazingly today they could be a month early for the sake "getting it done all at once" and updating my plan to cover it today, instead of coming back in April (after the plan would need to be renewed).

What if a random company you never did business with turned you over to a collection agency and said you owed them about $600? Wouldn’t you call that fraud? Maybe you might say it was a case of identity theft, but get this, when I talked to Banfield they told me the only thing that matched between me and the person they provided service to was the first and last name! The phone didn’t match, the address didn’t match. So how does Banfield end up turning me over to the collection agency? Obviously they must have searched public records for someone else with the same name and that turned out to be me. Actually, I guess that does sound like identity theft doesn’t it? What kind of business does this? Let me be very clear. I did not use Banfield and never have. I was told the name of the pet that was treated and it 100% was not my pet. I was told the date of the treatment. None of our pets were treated on that date.

Banfield Pet Hospitals. I set up teeth cleaning and suddenly all three of my dogs had heart murmurs so Banfield said no. I took one to another vet and he said no murmur and the cleaning went well. Later that year it was time to euthanize my elderly dog and I was put in a room crying while they took him. I have always held my dog when the injections are used. For an hour hour they kept my dog and the nurse and vet kept ducking in asking questions while I cried. I am 79 and it was very stressful. Finally they said that despite all his problems his heart was okay and they wouldn’t do it. They treated me like I was a very bad person and it hurt so much. Then when I tried to cancel my plan they refused unless I paid For the whole year.

Awful. The process to log in is absurd. Accessing a live person to assist with account info and equally annoying. I spent 2 hours trying to cancel my pet insurance, and failed. Ended up calling my bank and will still need to follow up with them. We used to take our pets for grooming there, until we read that several had died in their care under horrible circumstances. Still, we felt the vets were qualified. Until our puppy was misdiagnosed. At that point we decided to cancel our pet insurance, but after numerous attempts at getting through, we realized the entire process is corrupt. This is not a company you want to trust with your pets.

I have numerous issues with this company as many of you. My pet was misdiagnosed, customer service, etc. Another vet diagnosed the pet correctly. When I complained I got resistance from the clinic and corporate. I feel they don’t care. I eventually had to file a complaint with my state's attorney against Medical Management International, Inc. dba Banfield, The Pet Hospital. Don’t bring your pet here! I have so much regret.

I first came to Banfield after purchasing a new doberman pinscher puppy. I went into PetSmart looking for a certain brand of dog food, and decided to inquire about a pet healthcare plan. My first warning should have been the "I don't care" attitude the front desk gave me when I approached them. However I did return to bring my pup to her first visit. When talking to the front desk I wanted a detailed explanation of what would be done and the cost. The lady quoted me a total price of $320 for all her shots and heartworm medicine. When I returned to pick up my doggy they then gave me a price almost double! I asked why is the price not what I agreed to in dropoff and the lady simply said they must've left off the dog's medicine. I paid and left feeling a certain way but glad my dog was safe.

When I first got my puppy we took her to Banfield to check on prices for shots. A nurse informed us that we would sign up for the wellness option plan but told us to sign up for it the day we return for her shots. We come back sign up and my puppy gets her shots. We asked if we decided to go with a cheaper place what is the cancellation process. We were told that we had 4 days to find a new place, cancel the plan and we would not have to pay any fees for doing so.

The vet and their staff misdiagnosed my new puppy with allergies when in reality she had mites that now have spread to her perfectly healthy brother as well as to BOTH MY FIANCE AND MYSELF. I called a week later to confirm and was denied another visit with any skin testing, was told it's just allergies and it will go away. Today three weeks after initial visit, my dogs were ignored for 3 hours when they were dropped off as emergencies, and we were told they could have EASILY diagnosed this FIRST VISIT without any of the rest of my family being affected. Absolutely disgusting level of attention to detail. My pets have now been suffering needlessly for weeks and we have medical bills now. If this helps even one person steer clear of this office I am happy to keep posting every single place I can. Terrible staff. Awful incompetent drs.

I brought my dog in because he was feeling extremely ill. I decided to sign up with Banfield because their plans seemed to be the most beneficial. They did a bunch of scans and tests & at the end said they didn’t know what was wrong and left it at that with no details whatsoever. It was a quick 30 second explanation, despite his condition. I didn’t want to continue bringing my dog here after the first experience, but had no choice at that point, since the membership cost was less than the cost of the 1st checkup alone. Just be very mindful when coming here, and make sure you ask lots of questions about the costs of every single thing, because when you sign up for the 12 months, and decide to cancel most likely the total costs without the membership would be more than the membership costs, even though the price of the everything done are way cheaper at other vets.

My dog has kidney disease, and my vet wrote a prescription for Hill's Science Diet k/d, but my dog would not eat it. My vet then wrote a general prescription for renal diet dog food so I could get something else. I called Banfield since I was aware that they carried the Royal Canin brand and NONE of the pet stores stock prescription dog food any longer. I was told that even though I had a prescription from my vet that I would need to have Banfield's vet do a complete exam including labs before they would sell me any dog food. That's a few hundred dollars I would need to spend just to buy a few cans of dog food.

I have cat that has feline herpes. Apparently a very common eye condition that should have been identified at the first visit. But instead I spent hours and $1,500.00 visiting Banfield Seven Corners five (5) times since early November and the vets still could not get the diagnosis right. There is no continuity or communication between vets, lost test results, no response from the office manager. It is an awful operation. Do not use them for your pets.

I really wish there is a negative rating. We have been with them for over 7 months now, and every time we visit them for a wellness check they just add some test and bill us at least $50 minimum. Just for our dear puppy, we would do anything and they are just using our emotions. It is just a corporate! Today we had the worst experience at the Lakepleasant Banfield.

Please, I urge you to reach out to any of your neighbors, friends or associates, who can recommend a local veterinarian to you, that has the best interest in pups/cats; A veterinarian who is still ‘old schooled’ and have that in-depth care about our animals, who are family members. I am speaking from experience! Run away from Banfield Hospital for pets!! Like many of you, I am stuck with paying off my contract with them. You see, I have had them for many years and now that my beagle is 12 years old, he was diagnosed with Diabetes.

I have had the comprehensive plan for a year and a half now. Almost all interactions with customer service have been extremely disappointing. The amount of money I spend for both dogs each month does NOT add up to costs that I've saved. Add this to the amount of visits my dog has "needed" only to be told by other vets that they were fine. Banfield is a scam, I highly recommend doing more research on a different facility.

I have had numerous animals over the years on the wellness plan. I paid for my daughter's pet Seven in 2018. I continued to pay for the plan thru 2021, thinking my daughter may need the plan at some point. Seven's last visit was in 11/2019. In July of 2021 i cancelled seven's plan and placed my older cat on a wellness plan with Banfield. Max was seen by Banfield once. I tried to get an appt for Max on three occasions and they were booked. I called back and was advised that I would need to take max somewhere else. Max passed that day after going to VCA Hospital who were kind enough to see him immediately.

The Banfield name does not care about you or your pets. They are a business solely focused on money. I have been unable to receive any resolution to my concerns as you cannot speak to anyone at corporate - they refuse to take complaints and give the generic "cares" email address, stating all concerns must be dealt with at a local level. It has been over 2 weeks since I last heard from anyone at Banfield and they surely do not care if my dog is even still alive, let alone ensuring she receives prompt and convenient care for their errors. Invest in Pet Insurance and stay the heck away from Banfield!

I had a procedure done above my pet's eye and had her teeth cleaned. My original estimate was between $600 - $800. So I made the appointment. When I got there, I was asked about doing one of the Optimum Wellness options. It seemed like a good idea so I agreed to that. The Surgeon called me before the surgery and told me that 5 teeth would need to be extracted. She gave me a total cost of around $1450.00 which was more than I expected but I thought that each extraction would be about $58.00 to my understanding. And I understood the original $800. Was an estimate. So I agreed to it. After the Surgery and after talking with the Surgeon (which by the way was exceptional which I will explain more about in a minute).

I have never been one to do reviews but if this saves someone making a care decision about their pets, I am glad to help. This Banfield Hospital is the most poorly run care center for animals I have ever seen. The front assistants/techs never answer the phones or return messages in a timely manner. When you need a refill of medication for your pet, a call 3 days later does not help. When appointments are made, you show up only to hear "we don't have an appointment for you". The worst is having your pet put on specific medication a few days in advance for an appointment, and then hear "no, we don't have an appointment for you". I endangered my pet by putting him on medication YOU prescribed.

I had the OWP for both of my elderly dogs. One dog lost control of his bowels and would poop in his own bed at night. Having had previous dogs who did this prior to dying, I called Banfield to have him euthanized. Banfield told me they would have to schedule $600 worth of tests before they would put him down because he received a prior “healthy dog” checkup. Max died in his sleep a few days later. Furious with this I called Banfield. I was told I had to pay the remainder of my dog's contracts. At that time, my other dog had several months left on his contract. I told Banfield, and recorded it, to cancel my other dog's contract as soon as the prorated charges were paid and not to renew. I was told today that because I didn’t call back after there were no more charges, the contract had to be paid until completion, and they had no record of me canceling. I’ve only run into one other shady company like this – ADT.

Customer BEWARE!! Banfield and their Optimum Wellness Plan was the poorest decision we made for our dog. Our dog ate something that was toxic, I called Banfield for advice on what to watch for, signs of toxicity. I was told that they couldn't give me advice over the phone (they couldn't see my dog that day)....This was the FIRST incident. Another incident involved getting a prescription for a medication that the vet told us we could obtain from them. Long story short, going to Banfield was a total regret. I am a retired RN of over 30+ years. Their quality of care/customer service is extremely POOR. We just found a private practice vet - but now Banfield says that we still owe them for the rest of the year for their Wellness Plan, which means that even though they have extremely poor customer service, you're stuck paying for and using their services for a year, no matter how they treat you. Just a heads up to anyone considering using them!!

We have used Banfield since we got our first dog 4 years ago. We signed up for the yearly care as they said this was the best deal. We quickly found out that it didn't cover everything as they originally said it did. Every time we go in there is a list of "recommended" add ons that we should be getting. Today was the last straw. Our newest Pup needed 2 additional shots. She just had a full physical in August. They said she needed 2 other blood work items done. I said "No thanks, just give me the shots she needs." Then they said I would need to leave her there. I asked why, as 2 shots takes about 5 mins. She said they do the shots in between surgeries. Ridiculous. It's now been 5 hours and no call. 2 Shots and my poor dog has to sit in a kennel all day. This is our last day there.

We've had a Banfield Welness Plan on two dogs for 17 years. We selected Banfield because we travel a lot and were sold that we would get quality pet health service wherever we traveled in the US provided there was a Banfield in the area. As long as you don't have any problems you can receive service. Frequently when you make attempt to make an appointment away from your HOME Banfield, the computers aren't talking to the central system. The AWAY Banfield grills you as to why you aren't getting service at your HOME Banfield. It has gotten more and more difficult to get an appointment because seems to be overselling the capability of servicing the existing base. Where we reside there are three Banfield's but it's more difficult to find an available appoint time, more so than when there was only one. We've had to spend thousands of dollars at other vet clinics due to the lack appointment availability when a problem cropped up.

We had a cherished vet at Banfield. She was the only reason we stayed. She left Banfield over a yr ago. We haven't used their (Banfield's) services in 10 months. We are still paying for plans for both our cat and doggo. We have been taking our furry family members to a private vet for the past 10 months. We can only cancel our Banfield plan during a tiny window of time (1 yr exact from the original plan's start date). Even more interesting, is that if you have to go in for a sick visit at Banfield, you will be heartily charged in addition to that monthly plan amount.

While most of the medical staff are truly concerned with our pet's needs, Banfield corporate is only driven by greed. In a nutshell, not only did the doctors at a NJ facility miss a critical diagnosis, but they refused to see our beloved pet in an emergency situation, forcing us to take him to an emergency clinic…and this was while enrolled in their Wellness Plan. By then, things were too late and we eventually had to put our pet down.

We had several issues with Banfield. They always “added” a visit to her record with an exam even when we just went to refill the meds. Why? Because we were on the wellness plan. We had insurance when we first started to take our dog. They talked us into the wellness plan. A significant discount for services. It’s not a wellness plan but basically an interest free installment plan. They determine your dog needs a specific amount and list of services a year. They divide that up into payments. Even if you don’t bring your dog in for a teeth cleaning, if its on the list, its cost is included in the wellness plan. You renew for an entire year. You cannot drop the plan, not even when your dog dies. You have to pay whatever balance of services. We paid our balance every time we visited so I don’t know how we even had a balance but whatever. We loved our vet at Banfield and so did our dog but I will never take another dog back to Banfield.

Figured I’d share this here as well. Be very careful of the fine print on your wellness plan. We had been bringing our dog to Banfield for vet services for nearly 13 years. Sadly, we had to say goodbye to our sweet dog…with Banfield euthanizing him. When I contacted Banfield a few days later to cancel his wellness plan, I was essentially told: "Sorry for your loss…you owe the remaining 11 months of your wellness plan." I would understand if we had just abandoned Banfield services. But our dog is gone…and they’re now saying that we need to pay for nearly a year’s worth of upcoming wellness services for our deceased dog. Ironic thing is that they had said our dog had “really bad arthritis” in his rear legs during his last semi-annual visit. So we re-upped the plan to get him as much help as we could.

When you sign up for the Wellness Plan make sure you are aware that if your pet doesn’t die in the month your contract is up you continue to pay your premium. I’ve been on the plan for over 10 years with 3 pets. My dog had to be put down and because he didn’t die in August I have to continue to pay! This is ridiculous as if we don’t grieve enough and then we get slammed with more bills! Complete FALSE advertising! All 3 of my adult children have pets on the plan because I thought it was such a “great” deal. I’ve informed them all to cancel as soon as possible!!! Buyer beware unless you want more heartache!

My dog been there for 10 year paying insurance. Everytime my dog had an emergency they don't have appointments, customer service worse. If you don't paid they sent you to collections. Ripoff. Be aware.

I was give the wrong meds from the Oklahoma city Banfield location for my cat. I was supposed to receive ** for hypothyroidism and was instead given ** which is for a heart condition that the staff labeled as ** and sold to me. I gave my cat this medication for almost two weeks. I found out this was the incorrect medication on his next vet visit. I asked for his visit to be refunded. The manager was not there so the person at the desk called them. They only offered to credit a portion of the visit. The person at the front desk kept telling me that my vet was on lunch when I asked what the effects would be in my cat for having taken the wrong medication. It wasn't until I asked why there are no vets there he said there was another vet there and I asked to see him to talk about what effects this would have on my cat. This was not offered- I had to ask.

DO NOT USE BANFIELD IF YOU DO NOT WANT TO BE IN A CONTRACT! You pay a monthly fee for your wellness plan. But they pride themselves for if you need a visit in between your two visits a year you can get in and don't have to pay the office visit and only pay for test/prescriptions. IF THEY HAD APPOINTMENTS AVAILABLE. They are called Banfield Pet Hospital. You would think having "Hospital" that they would at least have a handful of appointments available/blocked out for same day emergencies/unplanned issues that come up. My dog ate our salmon dinner (never having eaten anything defrosting from the sink before) and I immediately called and the lady that answered said "Oh I don't know. I would suggest going to the hospital."

You cannot cancel. If your dog passes away, you still owe the rest of the payments. Hundreds of dollars. So sorry your dog died but you’re locked in. Terrible customer service as well. I spoke with Debra at Banfield and she was SO rude and matter-of-fact. No empathy. Just “hey we will send you to collections.”

Adopted a new 8 week old kitten. A couple of days later it had diarrhea, so took it to Banfield veterinary services. One of the techs said I should get the wellness plan from them to save a lot of money. Well it does not save you any money! They had my kitten for the whole day. They did a fecal test and a exam. The fecal test was negative and the exam was good. Gave the kitten a deworm, an antibiotic and anti diarrhea meds. Told me to give the kitten a gastrointestinal kitten food. Vet said bring him back in one week. Second appointment had the kitten all day again. Did another fecal exam and this time said the kitten had something in his ear. Vet gave the kitten more antibiotics, anti diarrhea, ear drops and of all things a rabies vaccination.

What is the point of anyone paying for Banfield “insurance” if pets are only getting vaccinated but you're paying what’s equal to an operation. Might as well pay $50 per vaccine at a local vet. Additionally there’s NEVER any appointments available when I call, you have to wait weeks or drive 40+ minutes to one that does have availability. I am trying to cancel my services after only having it for about 4 months for 2 pets. To cancel I’m required to pay the remaining 12 months balance which together is equal to $1100+. They state it’s for hospital services rendered. My pets each received 5 vaccines, that’s all. I even had to pay a non discounted price on the heartworm meds which I found MUCH cheaper somewhere else! Don’t waste your time or money with Banfield!

It's almost impossible the get out of their wellness plan. You can call to cancel all you want and they will continue charging you. If you thought your plan was cancelled it probably wasn't. They'll try to charge and send you off to collections if they were not able to. It is exactly what happened to me. I didn't even know that they're still attempting to charge me for something I'm clearly not using since my dogs changed vets. Horrendous experience, class lawsuit worthy based on other reviews here.

Paid over 400 dollars (with my wellness plan) to have my 14.5 year old dog euthanized, then was told I will just have to keep paying 65 dollars a month until the year is up. Just what any pet owner needs, a monthly reminder/auto payment for your pet that is gone. It's difficult enough to get an appointment and they're telling me my 2 visits this year normally cost 800 dollars whereas one was a yearly check up covered in the plan, and the other was a nothing appointment. I will never spend another dime here once my plan is up.

I filed complaints last year and swore I would not get another wellness plan, but I took a chance and did. I clearly made a mistake. I moved to Denver and my dog had an exam at the Banfield off of Colorado Blvd. I made an appt for dental cleaning that I made at the appointment that was June and the dental cleaning I couldn't get into until October 15. They call today to cancel. They have no openings until December. I am not happy but call Lakewood and they have an opening in Mid November so I say fine. Then she tells me I have to bring my dog for an exam prior to the cleaning! She just had one-look at the records from that! I ask if I can at least wait, and she said I can but it could be two hours long! Are you kidding me?!

I decided to try their plan when I had to call the get an appt when I got my baby Sen. They offered me the program, and I was like, okay, great, sounds good. But, unfortunately, it was anything but good. They keep pushing me to get her fixed, and I can't downgrade the plans without being charged even though the lower program has the same stuff except for the part of being spayed. I said I could not cancel my plan either without being charged. They offer no options whatsoever for the plan to be changed. They want to charge you more money, not to mention they start the 12 months over. They prefer you drop your dog off and leave it all day. I do not recommend this at all. No early morning appts 'cause they do surgeries every day till 12, then take lunch. I have kids in school who I pick up and take to school, so the evening times are not good for me. Just stay as far as you can away from their plans. They make them sound good, but they're far from that.

Banfield is a literal scam for pet owners and should never be used at all. For starters, they tell you it’s cheap but you can actual buy pet insurance with that $40 a month crap. Petco literally has a Thrive shop and vitalcare program. Thrive is only $10 a month for a MINIMUM of 6 months and you can cancel any time after that. Unlike banfield where they charge you over $300 for the first few things and even and it doesn't even cover all of their vaccinations. I got my dog’s vaccinations for cheap and they even do exams.

I called August 24th, 2021 to cancel my dog's Banfield insurance policy after his death. I was told that I have to keep paying for the health plan for another 7 months (total $482.65) to complete my one year contract. My dog's last visit to Banfield was August 3rd, 2021 for anal gland expression. He started vomiting and had diarrhea immediately following this visit. I called Banfield back and they told me they can't see my dog because they are too busy and I will have to wait until September 14, 2021. My dog died on August 23rd, 2021 from continuous daily vomiting and diarrhea.

I have had a wellness plan at Banfield for about 8 years. The price has increased and I cannot get an appointment for my pet when he is sick. I have to go to another vet or wait a week or so which is not possible when my pet is ill. I finally decided to cancel the plan and have just found out that I have to pay for the rest of the year even if I cancel. I foolishly assumed that after all of this time it was on a month-by-month basis. The people were nice but service is useless for sick pets. Beware. Be sure you understand this before you enroll in the plan.

Do not sign up with the wellness plan. You get trapped paying every month and it is impossible to cancel. They do not let you view the invoice online on the services you used and talk in circles when negotiating to close out your plan. The vets do the bare necessity and you are overpaying. You are better off using a care credit at a local vet, better quality service and price will be better.

Do not use Banfield. They do not care about your pets at all, they are only good for annual check ups and vaccinations. They claim to offer you unlimited visits, but at their convenience. Is your pet about to get sick? You must know a minimum of 4-6 days in advance if your pet may be sick. If your pet is actually sick, they can’t get you in for at least a week typically from the day you call, which means you are always stuck going to emergency vet doctor. Save your money and just pay for pet insurance and go to a regular vet who actually cares about your animals.

I've been with Banfield for a while and all of the sudden they said they can't take my cat anymore because she's too aggressive? So I have to upgrade my plan to 30$ and put my cat under anesthesia to give her the annual check up AND out of nowhere they charged me 45$ without telling me, I noticed when they charged me more and I'm stuck in the contract until 2022?! Wtf kind of ** is this. And they wouldn't even give my cat medications for travel. They told me, "You have to go to the pharmacy and get it yourself"?! I'm not one to complain about this stuff but this is ridiculous. I'm very disappointed.

HORRIBLE BUSINESS PRACTICE. My beautiful golden Rocky passed away. When I informed Banfield of his passing I expected a bit of sympathy, but in its place they told me that I owed $150. on the "wellness plan". I talked to their customer service. I have never been treated with such disrespect. After 8 nasty calls & several telephone calls which turned out to "road rage" They have turned my account to a COLLECTION AGENCY all over $150, dollars. I was never informed. It must have been in the fine print.

On Aug 9, 2021 I called to make arrangements to have my dog euthanized after the vet said there was nothing more they could do except additional pain meds. I spoke with Carley and asked her the costs for the procedure. She explained the options and I decided just to have her euthanized and remains not to be returned to me. She quoted $103.00 and made an appointment for that evening at 5:00 pm. I took Belle and registered at the reception desk and paid for the services while they took her to the back for prep for the iv. They took me to a room to wait, while waiting an attendant came in and said they forgot a $60.00 dollar charge for something and I paid that. Then another attendant came in while I was with Belle and said they forgot to charge for the euthanasia itself and add an additional $30.00 dollars to the charges!

I am a wellness plan member at the High Point NC Banfield location located off Eastchester. We have been wellness plan members for my puppy since December of 2020 so about 8 months now. During that time I have had multiple unsatisfactory experiences with the staff at multiple levels including the reception staff, vet techs, and Dr. **. Some of these issues have been resolved but only when I’ve submitted formal complaints via the Banfield website. Not once were they handled by the staff. These issues included:

I pay close to $70 per month for the optimum wellness plan. I have never been able to get my dog an appointment for a sick visit. I am told they’re booked months out or I can have a “drop off” appointment where you drop your pet off at 8 AM and return to get them at 4 PM. This is unacceptable. I was told there are days when they don’t even have a vet in the office. I am paying for a service that I cannot receive because there is no vet or there is no appointments. They’re just stealing money at this point. Please avoid this place at all costs.

Banfield increased the cost of their wellness plan and charged our credit card WITHOUT any advance notice. When we attempted to cancel, we were told that we would have to pay over $1000.00, claiming our plan renewal date was July 2022! Their policies seem to border on extortion! We have reported this to the Attorneys General Office in Washington State, the Better Business Bureau, local television station, and are posting reviews to social media sites. Don't get trapped by these thieves!

On 6/28 I left my two cats for annual treatment at 7:00 AM when the Pet Hospital opened. I received a call at 1:30 PM that they could not get the cats out of the carriers and they wanted my permission to sedate the cats in order to perform the examination. I think it is completely inappropriate for them to leave pets in a carrier for that length of time, then need to sedated them because they are so upset by that time. I picked up my pets without having them examined, then tried to call email and online chat with Banfield CARES with no result. In the meantime they are continuing to draft the monthly payments for my annual treatment plan. On a previous occasion, I had these same two cats spayed at Banfield. One of the cats did fine, while the other was left with a jagged scar that did not heal properly for months and left a lump. Incredibly uncaring attitude by local practice in Glen Allen Virginia. Take your pets to a real Vet - not this doc in a box.

I recently switched here from another vet and initially I was happy but, I will be looking elsewhere for care for my dog. I had a visit with his former vet January 2021 but, wanted to establish him as a new patient with the Stoneham location and booked a comprehensive exam in March of 2021. During this visit, I brought ALL of my medical records for them to make a copy and take notes of all his recent vaccinations and testing so it would be on file.

I tried to make an appointment for my 4 month old puppy who was very ill and was told they were booked for 2 weeks and to try another Banfield which were too far away and also had no appointments. I had to take my puppy to another veterinarian and puppy was too ill to treat and had to be put down. Banfield would not cancel the wellness plan even though only had for a month. They should have immediate care available for sick pets. Poor customer care if they will not cancel contract for a pet no longer alive. Seems they Care about $$$$ more than looking at surrounding circumstances. More of a place for maintenance than health care. I will never patronize Banfield ever again.

I took my sick Luna the cat to Banfield's, was given two ear swabs and some drops, a one year policy and sent home ///but Luna died seven days later. I daily mourn Luna and pay Banfield Pet Hospital for their incompetence!

I've been with Banfield for several years and was just ok with their service. But when I needed them the most I was sent to another vet. It was about 30 minutes before they closed and our dog sustained an injury. I called our Banfield we've gone to for years and was told that it was too close to their closing time that I had to take my dog to an Animal Hospital that cost me hundreds of dollars more.

I would discourage ANYONE from using Banfield as your primary vet clinic. My dog was misdiagnosed there TWICE by TWO different veterinarians. The first time my dog was gaining significant weight and the vets could not figure out what was going on. It was actually the front desk assistant that told me to look into if my dog had a thyroid deficiency. Further, when I got her tested, the vet still told me nothing was wrong. I had them send her results to a different veterinarian clinic at which point they determined she had a thyroid deficiency. The second time Banfield misdiagnosed my dog having allergies for a mast cell tumor. Because my dog was misdiagnosed with allergies, we were not able to treat the actual problem more quickly which has resulted in my dog having 3 surgeries now. For the sake of your dog's health, PLEASE do not use Banfield. They will likely misdiagnose your dog too...

I pay monthly wellness fees for my dogs. When I try to make an appt, Banfield tells me to come for a couple of hours on Wednesday and they will try to fit me in. I asked for a medical appt and was told I would have to wait over a month.

I pay a lot my money for a Pet Wellness Plan. They did not notify me that my dog was overdue for a rabies vaccination. When I went to the pet hospital, they told me this was MY FAULT! (The office has a lot of notifications about rabid bats in our area!) I contacted Banfield head office and received a 'Thanks. We'll contact you soon' message but NO RESPONSE. Poor value for money and appallingly bad customer care....

I, like most of the people on here posting reviews, pay towards a wellness plan for my dog. I would agree that it is very expensive. I signed up and a month into it I realized that my definition of a “hospital” is completely different from that of Banfield. I get it, they aren’t open 24hrs but at least offer last minute appts or emergency appts. They do neither. I’ve had a sick puppy with explosive diarrhea, on another occasion an abscess that had ruptured and even an upper respiratory infection that triggered a whole other list of ailments including 2 ear infections. These people were not able to ever squeeze her in or consider an emergency appt. Instead on all occasions, regardless of what location I called- I was told to take her to the local emergency hospital. This is not right.

At the New Hyde Park Location: I am dissatisfied with the overall service; Especially at the front desk. The receptionist, Barbara is unprofessional and has a horrible attitude. If you're working at the front desk, you MUST exhibit customer service. The “hospital” is only interested in selling you on a wellness package. To top it off, my dog got fleas after their visit. I am BEYOND furious because of this! I’ve never gone to a pet hospital where my dog has gotten fleas! That is the difference between taking a pet to an in-and-out hospital at a pet store.

If I can save anyone the pain and trauma that we experienced over the weekend I hope this will help. Our cat Gracie had been a patient at the Banfield Pet Hospital (Mills) in Orlando FL for almost two years. She started there at the end of 2019. Until Saturday - When she died a traumatic death an hour after her appointment at this Banfield. The clinic and Dr ** seemed great at first. The Vet that had cared for Gracie for 5 years (Dr. ** in Orlando FL) suspected she may have diabetes and suggested I find somewhere that specialized in treating Cats with feline diabetes. So, we took her to Banfield. The Vet even told us that her cat had diabetes as well. Gracie was put on insulin and began to get better. We signed up for the Wellness plan at the office's urging because having a diabetic cat can get pretty expensive. Don't sign up for their wellness plans - they did not cover any blood work etc that Gracie needed to monitor her diabetes.

We'd been with Banfield for several years. They were one of the first to offer a pet wellness plan. We had previously lived on the northwest side of Oklahoma City and were pretty happy with the service. When we moved to Midwest City (SE side of OKC), we changed Banfield locations and have recently terminated our contract with them. Reasons: Incessant upcharges, incessant upservices, incessant new diseases demanding immediate treatment (and more money), increasing costs, while covered services decrease.

DO NOT EVER GO TO BANFIELD!! The contract does not end when your pet passes away. We will be paying over $500 this year for imaginary vet care for a dead dog. Please go ANYWHERE else. They know this aspect of the contract but do not tell you because they know no one would sign up. It is in the fine print.

I have had three dogs on the Banfield wellness plan for 13 years. Great plan for wellness visits only! They save ZERO appointments for sick or injured animals. If you have an urgent or emergent need, the response is always, take them to Blue Pearl Emergency Room. I could not get an appointment for my baby with CHF for more than a month so I had to seek out another vet who rearranged her schedule to fit him in not once but twice. He ultimately did end up at the emergency room as passed away. Blue Pearl notified Banfield who apparently told Chewy.com when they called to confirm a prescription.

We have paid a fortune for many years with the Banfield Wellness program, which automatically renewed every year. This week we had to put our 12 yr old dog down. I called to cancel what I thought was insurance and could be cancelled at any time like most insurances. Apparently, a wellness plan is different from insurance, so buyer beware. Just 2 months into our "new" year, the 12 previous year not taken into account, we were told we had to pay for the balance of the year, over $500, even though our dog was gone!!!! This policy is so wrong.

I moved out of California and sent an email to wellnessplanrelations@banfield.com with my client ID#, which is what I was told to do to cancel my Wellness Plan, this was in August of 2020. They never canceled it, and continued billing me to this day ($350 over 7 months). They did however remove my account from their system, so now I have no way of even using it if I wanted to. What a scam, refund me my money NOW.

I'm not one to write reviews ever but I feel like after what I went through that I dont want anyone else to experience it so please do not go to Banfield. The hell with their wellness plan, it's not worth your dogs life. Also I wish I had listened to some of the reviews I see on here because it looks like they are incompetent and negligent to the max. My poodle died 2 days after her spay surgery because she was bleeding internally and they didnt do anything even though she was there the entire next day. When I took her body to Sierra pet hospital after I woke up and found her dead and hard as a rock they told me had she been on iv fluids and looked into more carefully she would have lived. It broke my heart. I'm so broken now without my fur baby and it's all because I went to Banfield.

Hello, I have been bringing my dog (10.5 years old) to Banfield for his entire life. For most, if not all, of that time we have been enrolled in the Wellness Plan. Previous to that, I was bringing my cats to the same clinic. I have been a member of Banfield Arundel Mills (MD) for well over a decade. I really enjoyed the service that was provided by Trevor ** and his team for most of that time. Even with him gone, I stayed loyal to the team and the people who I was familiar with for years. Some are still there.

They sucker you in with this pet plan that sounds good. So they bill you monthly for service. Then every time your pet visits, they come up with extra things needed that aren't covered. I have yet to leave for less than $200, plus my $66 monthly plan. If your billing gets messed up they charge you a $20 fee without contacting you first. Customer service is useless, absolutely useless. The clinic itself rarely answers the telephone and puts you on hold. My dog has to have blood work done for Cushing's disease. They charged over $300 for this. Another vet's office could have done it for $129. I do not recommend these people. They provide mediocre service at high prices.

Called last year to cancel, got told I was NOT allowed to cancel, so I turned off the auto-renew. They turned it back on without my permission. 1 year later, still being charged. Avoid at all costs. Scam!

Banfield is an assembly line veterinarian clinic with clerks ignoring you because they're too busy on the phone calling people to remind them about their appointments. The company is out of Oregon which isn’t a Texas company. I would just as well let Oregon secede. Terrible service and if you want a Walmart experience then go for it but if you want quality care for your pet go elsewhere. Btw they don’t answer the phone either.

I have 2 dogs with them (unfortunately). I registered when they were puppies. For the male, the plan included neutralized. During 2 visits I asked them to neutralized the dog but they told me "he was neutralized already" but I still was able to see "TWO BIG" reason he was not. The third appointment one of the vets told me I was right and need to be neutralized but he was older and out of the plan that include the surgery. I had to pay extra for neutralized. How can a vet cannot see if a male was or not neutralized? They never make a good inspection on him.

The person that is at front of Banfield is rude and in a rush. Banfield is usually good care for my dog, but they should train their front staff on customer service. When I made the appointment the lady who helped me said one time and when I got there the person in front said a different one. She continue to repeat the same thing, only 1 doctor. How is that my problem? If you can't have that many clients, then don't over schedule.

The actual vet care is fine but the two closest hospitals to me must not have enough staffing because they're always booked past the scheduling limit, so you can't get an appointment. Hire another vet.

Got my cat neutered, and signed up for a wellness plan. However, I was never made aware at any point during the sign up process this was a year contract. All I was told was there is a membership fee, then a monthly fee due when starting the plan, then you pay whatever amount you agreed to per month. NEVER SAID IT'S A YEAR CONTRACT. YOU CAN'T CANCEL UNLESS YOU PAY THE FULL AMOUNT SCHEDULED FOR THE YEAR. Overpriced services as well, there is no discount. The more services you use the higher you pay per month. Totally rigged.

I wish I could rate Banfield less than one star, and I wish that I had read more reviews before ever signing anything with them. As far as the medical treatment, the techs and veterinarians gave our dog pretty good care. But after 14 years Fritz (our miniature schnauzer) developed several serious health issues and we had to make the awful choice to put him down. Banfield will not send a vet to the house so we had to go elsewhere for in-home service. "Lap of Love" was amazing to deal with and I would recommend them to anyone.

I took my dog for her last follow up appointment after being treated for tooth abscess. Jesse was her vet tech and he brought her out to us. He kept going on and on about her needing dental work. I'm thinking to myself, "I got it the first time you told me." Then my dogs start barking at another dog. I guess this upset Jesse, from not being able to talk over my dogs barking, to explain to me for the hundredth time what he had already explained to me, he said, rather rudely, "I'll just come back and talk to you once they stop barking," and he turned and went back into the exam area.

They use high pressure emergency, sales pitch that you will save money. It is a 1 year or more contract that you cannot get out of. You call to cancel they never answer. You leave a message they say you can't cancel. The discount is very small in actuality (amount you pay is still large). So maybe cost before discount is just very very high.

I just got back from the Banfield in Superior. They have changed some staff and they are Superior...no pun intended. Stacey greeted us and our pooch and was extremely helpful. Josh **, a tech, came into the room. He was extremely articulate, and he just took charge. We felt very secure in what he was doing. Thank you. I have to say also, they had a new dr. when we were there before. I believe her name was **. I felt good about her also. We had been there about 1 year ago with a different dog. This time it was totally different...THANK YOU.

I had insurance on my dog for 9 years with Banfield. She died recently (I won't even get into how they didn't figure out what was wrong until it was too late). I call Banfield to cancel the insurance because my dog is dead, I have no use for the insurance anymore. At this point I was told since I renewed the insurance in January and my dog died in February I have to still pay the premium for the next TEN MONTHS. Even though I can't even use the services. The office gave me some explanation that really made no sense. So now I'm stuck paying over 40 dollars a month on pet insurance with no pet to use it on. Way to make a traumatic experience worse Banfield. I went with Banfield 10 years ago because I didn't know any better. If I ever get another dog I'm going to shop around for insurance and likely find a local vet clinic.

I was a customer for a decade. I would have 5 stars for Dr. ** and the staff at this location- they were really sweet to my beloved family member towards the end. I don't want anyone who cared about Bonzie to feel bad about the care they gave him - there was a couple people that were really good. Any other aspect of this company that I experienced was horrible trash. We stopped going to Banfield for years but had trouble cancelling our account after our bad experiences - they made it way easier to pay $35 a month than to cancel your account. The other vets were reprehensible people. They were critical of pet owners, and not understanding - making you feel like if you don't have $6,000 for surgery then you shouldn't own a pet.

When signing up for the plan they state it is month to month. It is not.... it is a package that you pay for over time. If you want to cancel you have to pay them the balance on the contract. This is not explained when talking to the corporate sales person. In addition prices vary from location to location depending on what corporate thinks what the market will bear in individual “markets”. From what I have experienced their prices are much higher than even premium Non-Banfield clinics in the area. Very unhappy with their service and ethics.

I have been using the Banfield wellness plan for years. We acquire a male puppy. I knew would have be neutered, so I had placed in the plan. Covid 19 hit and they were not doing surgeries. Short version my dog never got neutered. They will honor the contract. Corporate says, "It's in contract. You have a year." The hospital says up Corporate. It's just poor business practice.

My 17 year old dog started having seizures a year ago. 1 every other month and had gotten worse over time. We tried making an appointment at our reg Banfield office that we have been part of for 12 years. Two weeks out...hhmm ok we made an appoint at our second choice Banfield for that day which we were grateful for.

Due to their improper check ups my best friend is dying of cancer. They missed a large tumor that was rapidly growing in his last check up at the vet clinic in the Petsmart on Lemay Ferry. Now after having his first $2000 dollar surgery they want to do it again at $2400. The answers they give you are always different and it’s just a scam to get more and more money. My dog might have been saved if we had a proper vet doing a proper exam.

Took my Chow in on an emergency basis due to pain, stiffness, and difficulty ambulating, also for follow-up regarding a skin condition. The doctor diagnosed her with "Alopecia". She is a fool! No good.

I took my cat Bob into Banfield Animal hospital inside Petsmart to have his fur trimmed. Bob was an older, skittish, rescue cat that didn't like to be brushed. Needing him groomed we asked that the vet trim his hair at his next appointment. They agreed but ended up having to sedate him to shave his fur to remove any knots he had. After he was done and had woken up, we brought Bob home. We noticed he was a bit "off" but assumed it was from being sedated and he would come out of it, only he kept getting worse. We couldn't figure out what was wrong because at the time there was no obvious wound. (Bob was a black and white cat with black skin so it took a few hours to become obvious).

Well this is the worst pet hospital I've ever used. I pay one in a month for pet care insurance in my name if old Chihuahua has seizures. I was told to bring her in each time she has a seizure. She had 1 at about 11:00 a.m. this morning and I called 9 different locations to try and get her an appointment and was told they could only see a certain amount of pets a day even though Mine was an emergency. Long story short I need up at emergency Vic clinic for my baby my baby to be seen.

I used to bring my dog, Jordan, to Banfield for treatment. On January 2 he had an appointment for his annual check up and everything was normal according to the doctor that saw him that day. On the next day I got a call from them saying that his blood work was abnormal, showing that he had gastrointestinal issues and was given a prescription for low fat food and medicine to give him. I was also told that if Jordan stopped eating to give them a call. He stopped eating and his condition began to rapidly deteriorate over the next 2 days so I called them and they scheduled an appointment for the next day. I dropped Jordan off and picked him up a few hours later and was told nothing about what was wrong, only to keep giving him the medicine.

My cockapoo Daisy had seen the vets at Banfield Robinson since birth, for 13 years. She received good, quality care there from both vet techs & doctors. Occasionally, I would be frustrated because I paid for the insurance for my dog that covered office visits, and it could be over a week to get in to be seen, because they have way too many clients, they are "big corporate" and that means you overextend and can not always offer what you promise. But for the most part I was always happy, I had been there for 13 years!

Banfield sells “wellness plans” which is an annual fee covering basic services, shots and two general exams. They expect you to leave your pet there for over 8 hours as a drop off for a 10 minute exam so they work at their convenience. The vets rotate in and out. You will never see the same one twice and they are very inexperienced. They have no capacity to care for ill pets so you end up paying them annually and then having to go elsewhere if your pet is ill. Even if your pet is ill they will tell you they have an appointment in 3 weeks. This is a big corporation - do yourself a favor, support the local vet who is reliable and able to see your pet when ill and knows you and your dog.

I called to cancel my Wellness plan for my cat in August of 2019, which I had put on my calendar the year prior to ensure that the plan did not renew. It was confirmed cancelled over the phone. I was switching vets because I was not happy with the vet experience. Very mediocre for what I had thought would be a less expensive experience, but that did not turn out to be the case. Unfortunately, my husband is the one overseeing the CC charges. So, I was not aware that they were charging us $50/month for the past 15 months. I only found out because sadly my cat died and I had called around for private cremation quotes and there's was the best. So, they told me when I went in how I could go about canceling the wellness plan, and gave me the specific number, which is the same conversation I had with the front desk in 2019, and the same number I called.

I wish I looked up this review before signing up to a wellness plan that came with tick treatment. Yet every month I was charged for tick treatment and whatever "extra" they always feel I need! This is one major scam and they didn't even take care of my pet. I took him over when he had tick bites all over. Despite the extra $60 every month they charge me for "prevention" and they increased my charge. Don't make the same mistake I made. It's not worth it. They quote one thing and suddenly you have all the extras and suddenly you find yourself paying 4x!

We moved to Idaho and there is not a Banfield here. I canceled all three dogs plans in Sept but kept getting billed for one. Even though I can't use it, they want me to continue to pay. The plan is $635... a yr. and they report I need to pay the add $211.80 and I've paid $423.00 to meet my obligation. Not the true amount billed for service. I can't use the plan. They said, it's a contract. All contracts have clauses. 25-35 mile radius at move out of area at least. Even if your pet dies and it can't be used they will hound you for the money. Worst business practice ever. They charge the full rate to offset what you have used not the plan rate with the discount. HORRIBLE SCAM!! Even if you don't use the service at all they will report you to the credit bureau before they will do what's right. Paying out of pocket is cheaper and better... Don't use them.

I have used the Banfield Hospital in Sparks NV for my 3 dogs. While the staff and most doctors were nice and knowledgeable, the Wellness plans and medications are extremely overpriced, even with the so called discount you get with the plan. If your dog is a puppy/kitten, it may be worth it, but I would never recommend it for a senior pet or one with health issues. My oldest dog (13 years old when we signed with them) had to have 2 extractions, both times the charges were over $1000, one of them for 2 teeth only, with the explanation that "unfortunately, we had to pull out the 2 most expensive teeth in his mouth".

I am extremely disappointed about my experience with the Clovis Banfield Pet Hospital on Shaw Ave. I have always had my dog's nails clipped there because she needs them trimmed often and they are usually able to see her fairly quickly. I called yesterday to find out when a good time to bring her in would be and I was told on the phone that this morning there would be vet techs available to do a nail trim and that I didn't need to make an appointment, just come in. I get there today and the lady at the desk tells me that there is a new policy and they won't do trimmings anymore, contrary to exactly what I was told on the phone yesterday. She tells me that the only option I have is to make an appointment with the grooming salon, which uses the nail sanders that my dog can't stand.

I've had decent experiences with their hospitals but Banfield's insurance is a complete fraud. They don't cover as nearly as much as other pet insurance providers and then, if your pet passes away, they force you continue paying for the insurance for the remainder of the year. You are being forced to pay for a service that cannot even be provided.

Do not give them your debit card number. They NEVER STOP BILLING YOU. No matter how many times you call, no matter how many times you email, no matter how many times you threaten legal action, even if it is at the end of your legal contract. The plan was actually a money saver. We enjoyed the amount of money it saved us and the care our dog received. We're planning to add our other dogs to it at lower plans at the end of the year long trial of our sicker dog. NOPE. Not after the way we were lied to multiple times and basically made fools of by the "Customer service reps." More like con artists. Do not sign up for this service if you value your money and keeping it in your account.

I have the a Banfield plan that includes one dental cleaning a year. I took my rescue dog there as soon as I got him and got his teeth cleaned. After the cleaning I was told that he had periodontal disease and he was put on antibiotics. After 2 rounds of antibiotics, his breath began to smell again and I saw a black hole in one of his tooth. I called Banfield and asked them to just do X-rays and if need be, pull out any bad teeth. They told me they would have to charge me for a dental appointment, plus the X-rays and any extractions that needed to be done. The bill could top $500. I was willing to pay for the X-rays and the extractions but felt they should have consulted with me when they had him under for his teeth cleaning and we could have done it then. Now they want to charge me again plus I still have 9 months of a plan I have to pay for. I just don’t think this is right.

It pains me to give them even 1 star. They will refuse to cancel your account and will continue to take your money when you don't want their services any more. Awful, horrible business practice. Rather than remove your credit card and/or cancel your account they will ask you to file a **fraud claim** with your bank/credit card issuer in order to remove your credit card and/or cancel your account!? I'm not sure why a business would be so comfortable passing off that level of inconvenience onto their customers. Additionally, the billing department repeatedly told me they have no control of the billing information.... Incompetent morons. I would not let anyone I care about be taken advantage of by these unethical robots.

Well let me start by saying my dog is very dog aggressive, don't know why because she is a rescue but she is also very old and has bad arthritis. I stated that very dramatically in setting up the appointment and even called to clarify they had an understanding of the situation. First visit for some kind of flea reaction and needed help, lobby was full of dogs, I was slightly irritated by this might I add, so the doctor came out to the car which was awesome. Got some flea meds and also for my cats, which made my poor dog sick and lethargic.

I had Banfield for 6 years, for regular checkups and appointments. They were fine. Records are in the system so if you move to a different state your new vet has access to the records. The issue came when my dog was diagnosed with a grade 4 tumor and ultimately needed to be put down. I called Banfield to cancel the Wellness plan he was on and I was forced to pay the remaining 9 months of payments AFTER my dog died. I found this to be nothing more than greedy and cruel, my dog was dead. No additional services were going to be provided but they wanted monthly payments or a lump sum. I would not trust this organization with another pet in the future.

If you are paying for the dental monthly plan please be aware. They do not tell you if your dog has a underlying health issue that you do not know about there's a separate $200 dollar cost. I think that's very misleading and they are defrauding people out of there money. Landstown Common location is not honest and they're committing fraud beating customers out of their money. Especially during a pandemic. This is horrible.

We have a small breed dog. Someone in the family dropped a pill on the floor early morning. We called Banfield Hospital told vet is not in office till 9. Vet tech called back and said Vet wants us to call poison control. What!! I thought Vets go to school to know how to take care of animals?? We wanted to bring our pup in to be cared for and to be told basically we can't help you. Call poison control!! Sad and shameful we trust our animals to be taken care of from these people called Veterinarians. We will never return to Banfield Hospital in Petsmart located in New Tampa.

My dog Annie had an emergency. She had a tick close to her eyes that was very painful for her. She kept whining and whimpering. I called the Federal Way WA location that I have been going to for 21 years and spoke to Cat. I asked for an appointment today to have the tick removed. She told me that no doctors were available. I asked if I could come in and just wait for a doctor to see Annie between patients. She told me that I could not do that and I should call another vet to see if they could see her. I was very upset with the lack of compassion Cat had for the pain my dog was in. I could not believe the unprofessional service she was giving me, a loyal client for 21 years.

My 14 lb Pomchi was stepped on by my 50 lb puppy, let out a cry and stopped using her left foot, she was hopping around on one back foot, the next day she was still not using it. I took her to a new Vet clinic in a new shopping center, I called a few clinics and they wanted $150 emergency fee to fit her in or wait a week. I took her in and there was the office visit. They took an xray requiring sedation & immobilization. Left her there, they were going to take a few hours, they called me with cost and offered a "Wellness" program that would save me money (alleging $500). Today without the plan was $1,240. I have had dogs for decades and my usual Doc was out of the country, I know an office visit is $0 for him, I know for $175 I could have gone to an emergency clinic just to see her.

When a specific service or test is requested it has been ignored / not addressed. Often skip a month ahead of biannual check-ups! ONLY at one specific location. Better experience with prior staff and other locations.

Banfield is the worst company and will bill you incorrectly and will up your plan and the price. I have been trying to deal with them and it has been a nightmare. They have overcharged me, sent the bills to the wrong email and then sent me to collections and that's when I finally get a notice in the mail. Now that I finally received a notice in the mail I am aware of the balance and see the discrepancies I tried to remedy and was forwarded to many different individuals and NOT ONE could or would deal with the issue. They just kept passing the buck. Worst company and employees. It must be a common situation because their team was ready to pass you along and state "it's NOT ME that did that its the company." I would give them a zero or negative zero if it was possible. HORRIBLE!!! BEWARE Consumers. BEWARE.

Do not use Banfield Pet Hospital, ever. If you have them, switch when your contract ends. We were with them for 14 YEARS, had subpar service, but it is what we could afford. They nickel and dimed us the ENTIRE 14 years. I called to cancel because my dog passed away and was told since she had been in the week before that we owed close to $600 because they ran tests, etc. that day. No sympathy, empathy or customer loyalty, only I see you saved this much on services over the past year and this much was saved. These "savings" are like insurance inflation prices. We charge $50 for a q-tip and tell you we saved you $49.99. Do yourself a favor and run.

We used Banfield for 14 years for our two Bedlington Terriers and generally it went well, although we - as many others on here - were very disappointed to find out that we had to continue paying for three more months of the wellness plan on our female dog after she was euthanized due to cancer; our bad for not reading the fine print. A few months later it was time for our 14.5 month old male to have his annual wellness checkup. We browsed the store while he was being checked, and the tech found us and brought him to us afterward, saying everything was fine but that he had a heart murmur and we should call to speak to the vet. So we called. And called. And never got a call back.

Canceled out appointment after confirming it 3 times, a day after they deducted the monthly fee from my account! Two months before we could reschedule! And, they were closed for two weeks. Would not say why! Will not go back. Totally unacceptable and terrible customer service. When you purchase the wellness plan, beware! You may not get your pets in to be seen. And, they will continue to charge you anyway.

Brought my dog here on the "wellness" plan for almost 8 years, faithfully paying the monthly payment for so-so service. Every bill you get from them has exorbitant charges and the huge "savings" you made by being on the plan. My dog passed away a couple months ago at their hospital. Now they are saying I still owe 2 more monthly payments despite my dog not even being alive anymore. Unreal.

This review is being placed on the North Wales PA location. My dog may need bladder stone surgery and may be facing life or death. I requested an xray and Doctor V refused to help. She refused to make time in the coming week to make room for my dog. She refused knowing he was facing a life or death situation. In attempting to get an estimate for the surgery (and even talking Doctor V twice on the phone), she failed to provide one (knowing he may need this life saving surgery). Her lack of regard was not only shocking, but appalling knowing he needed a life saving surgery.

They were nice when I paid for a wellness plan (monthly insurance) that they deceived me into buying (it doesn't come close to covering everything that claimed). Then they started nickel and diming me on every. Would not provide my dog's medication refills anymore unless I came in to the office and spent hundreds of dollars for each single refill despite their providing a 1-year prescription previously. Dr. ** (Winston-Salem) seems to me much more interested in finding a way to make you spend, if you are not paying for their wellness plan, than caring about calling in a prescription to prevent our dog from becoming paralyzed.

They injured my pet and then lied about it. Then when I refused to pay for a full year of the pet plan they put a collection on my account. They lied, the service is terrible. My dog was bit by another dog and her hip was injured. She is a 10 lb Chihuahua. I had Banfield for over 8 years and the service was never really the best. Even charging me more for anesthesia when I was on the plan, then the next year stating they had too many complaints so they stop charging extra. My dog was really traumatized and they did nothing but harass me. TERRIBLE COMPANY! NO CUSTOMER SERVICE!!!! NEVER USE BANFIELD!!!! IT IS NOT A DEAL as it cost me more to get my pet fixed after they treated her.

I took my fur baby there for hair loss and itching. The first time they gave me 3 different meds for it and these people aren't cheap on prices. Took her back for follow up and they gave me ** for her. Long story short my poor baby defecated and vomited herself to death. These are not vets that know what they are doing. They are the ones that killed her and they need to be put out of service. Please, please don't take your pets to this incompetent place if you love your pet. If there was a 0 star I would give it.

I was on their Wellness plan and called to cancel so I would not be renewed for the following year. This was in January of 2016. They have record that I called to cancel but they did not cancel my policy. I assumed I was not being billed but just realized they have been billing since Jan 2016, every month, despite my call to cancel. I called Banfield to correct the situation and was told that when I called I apparently did not reach the "correct department"...code for "we don't make it easy for you to cancel" and that since I did not "catch" the monthly billings following my call that I was in some way agreeing to continuing to be billed.

Banfield clinical staff are great. Couldn’t get my pet in for a visit all week despite being on the wellness plan. She passed away at an ER later in the week. Banfield billing had the audacity to collect money from me as backpay for any discounts I received while on the plan because I canceled “early”. Mind you, my 15 year old dog died and that’s why I canceled before my year contract had ended. The same dog that they were too busy to get in despite my urgent pleas. Who does that? How horrible of a practice.

Upon arrival, I was told I was able to see the Vet with my 8 week old Collie puppy. WRONG. A tech took my vaccination records and asked NO questions, even though I said I had several questions and concerns. It was obvious almost immediately all this location was interested in was upselling. They pushed their pet care plan and were not happy when I declined. The tech then went back and brought me a "treatment plan" of a whole list of shots and things, INCLUDING A DRUG THAT IS HARMFUL OR FATAL TO COLLIES. I said I had wanted to talk to the vet while the puppy was examined, but that didn't meet their high pressure sales business plan. In my opinion, they care about money NOT my puppy. I left without letting them take my puppy.

I took my pet to Banfield one-time for shots while I was visiting Colorado. They attempted to sell me the annual plan which I declined, or so I thought as there is not a Banfield within 2 hours of where I live. However, here we are almost 2 years later and they are reporting $629.00 on my credit report via a collection agency. Those are expensive routine shots.

I have read several other complaints in this forum and they all are similar to that of my own. I had the plan for about 8 years until... They performed a procedure wherein my pet became extremely ill. They charged for the procedure, the emergency care and meds. I canceled the plan immediately and they still billed me for the entire year. You've. Been. Warned.

Our Scooter had health insurance thru Banfield, we have been with for several years. I had doubts in the past but, wasn’t for sure. This has been primary vet we took him to, and we have had him since he was a couple months, he was 14yrs at time of passing. Scooter was having issues and he has been since Sept 2019. Banfield said it was CT, he had also been diagnosed with a heart murmur, never meds prescribed meds. I took him to another vet, they gave him cough syrup (**). Scooter would do better for a week or so, and then issue would return.

Our dog was scheduled to be evaluated for an allergy issue and the prescription Apoquel. However, this is not what occurred. Without being notified the Doctor took a fecal sample, gave two vaccinations. What was only supposed to be an office visit turned into a nearly 300 dollar fee. Not only was I reprimanded by the nurse via telephone for not having given our dog a sedative before the visit, I was then chastised by the front desk clerk then scolded by Dr. Edna herself. I did not interrupt this lambasting and apologized for not medicating our very anxious fur baby and agreed to give our dog the medication before his next visit in two months.

I use to love going to Banfield veterinarian hospital until. Will never take my animal Banfield again when all I wanted was a simple apology for them hurting my dog and didn’t own up to their mistake and never received apology when he die. Doctor no call ever.

On April 13, my baby dog Vida, woke up very happy and healthy. She did go for a walk with my daughter. When she came back, she started vomiting without stopping, and all grass. We took her to Banfield Largo Florida, and we told the vet that we knew Vida ate something poisoned on the grass. The incompetent vet ignored what we said and told us without perform any test on Vida that my dog had just a stomach virus, and assure us Vida had nothing serious. We bought the medication and we saw that was not helping her at all, instead Vida was getting worse with the medication. She stopped eating, drinking, walking, and we realized she was breathing very hard.

I want to tell you my experience with them so you don't have to go through what I did. I signed up for a wellness plan for my Shih Tzu for one year. The plan itself was ok, but the staff.. Not so good. The plan does not cover emergencies! So read carefully if you are looking into sign up. Anyway, throughout the year, my dog had an anal gland infection. I took him for treatment. After waiting for about an hour, they brought my dog back and explained what they had done it. My dog sat down on the floor and once he got up there was blood all over. I told them that and they said it is normal and gave me a pad to put in the car so he wouldn't bleed in the seats. That is unacceptable. I have never seen a dog hospital that sends its patients bleeding home.

After 5 years of being a loyal client, they announce a new fee that was not charged for the same treatment for my pet in my two previous appointments. They said that it was a mistake on their side and I should be grateful to them even though it didn’t apply. I felt discriminated and disrespected.

Our dog Charlie was Banfield patient for 8 years. In 2020 she was diagnosed with kidney disease. Banfield vets in Paramus, NJ basically left her to die. They provided IV fluids and after that when we came again 3 months later proposed euthanasia. We refused, switched to real vet, who immediately recommended subq fluids. Unfortunately Charlie's heart gave up. We came to real vet too late. When my husband asked Banfield vet who treated Charlie why she never mentioned sub q fluids when we brought her the first time (even Google reviews suggest sub q fluids as a mandatory measure with kidney disease) she responded: Don't tell me you would apply subq every other day for the rest of Charlie's life. We were stunned. That is the vet we trusted with our pet's life?

My lab very suddenly became ill and I had to rush her to an emergency vet to find that my lab needed surgery. Per the mouth of the Er vet. She needs to get into surgery by tomorrow morning. ”Call your vet as soon as they open I have sent them the her work ups and everything we’ve done” so come the next morning I call our local office. They are supposed to open at 7. I call at 7:05. The phones are still off. I called and called and called and FINALLY got someone at 7:20. So I explain to the tech the situation. Mind you my dog was lethargic refusing food and water. Running a fever and at risk of a HUGE mass rupturing. For anyone who doesn’t know splenic masses are called the silent killer because you typically don’t know about them until they burst. We were lucky to find it before it ruptured and now we were on a time crunch to get it removed.

I stopped going to Banfield years ago. I had the “Wellness Plan” and took my Pug, Lola, in for teeth cleaning. They took her breathing tube out too early and she had to be revived 2x! I took her recently due to COVID my regular vet is closed. They could get her in and have some medical records from past visits. Lola had a lesion on her paw. Also wanted ears checked for infection. Paw is primary for visit. When I got Lola back in my car, her paw was still bloody and when I got home I looked at paperwork and no mention of paw, except for billing, all Info for ears. Info on medication for ears. No diagnosis of paw, no info on at home care for paw, no info of medication for paw and side effects. Lola can’t have vaccines. She has allergic reaction to medications.

Do not trust what they say, they promised to takes care of my dog with their plan, which was sold to me as an insurance and now I know it's NOT. They cancelled the plan Saying, "Your dog was aggressive" and they kept charging me until I had to cancel the payment with my bank. It's a shame how I was treated, DO NOT BUY THEIR PLAN, read if they make you sign anything.

This place is really sucks. They use veterinarian trainee. If you take your dog or cat there for vet visit, it will be very very big risk. I took my cat there for check up on around Sept last year because my cat did not like to eat food. The veterinarian over there even did not find out my cat had fever and really sick. She gave me some gel to put on my cat ear to make him to eat food. Due to her misdiagnosis, my cat was died soon. I stopped to continue making monthly payment because my cat already passed away. No need to visit vet and because the staff did not tell me in advance if my cat passed away, I need to make payment. They tried to steal money from my credit card. Banfield is very very worst place to take your cat and dog there. They are misleading hospital and greedy money. I wish I could give them minus star. Thanks for your time.

I’ve always liked Banfields. I’ve had my pets in their wellness plan in the past and I’ve recommend them to friends and family. I’ve always had a good experience bringing my pets here. But just recently about 3 months ago I brought in my Yorkie Ruby and enrolled her to the wellness plan. Just last Weekend she had an accident and I called them to bring her in but they couldn’t see her That day. They were booked. They sent me to another Banfield. They Couldn’t do anything for her so they Said to take her to 24 hour animal hospital. Unfortunately she had to be put to sleep. I was so devastated.

Brought my 15 year old cat Furby in for teeth cleaning. Got up at 600am so I could be the first one there b/c he has separation anxiety, one of my cats died from that. He was supposed to be first. 5 hours later he was still sitting in his cage; they said they had trouble drawing blood; what crap. And when I asked why, the doctor said he had 10 cats to animals to juggle. That wasn't the plan. He broke his promise. In 14 years Furby had never sat in a cage for 5 hours wondering what happened to him. Then they increased the cost of my plan without my signature which they told me was required to increase it. I called corporate. Won't take him there again. The doctor flat out lied to me and broke his promise! He said he knew how I felt. NO, HE DIDN'T OR HE WOULDN'T HAVE PROMISED AND THEN BROKEN IT.

In the afternoon on March 5th I took my cat Riley for his comprehensive checkup that he was due for. When I got there they told me that he was due for shot as well so they took him in the back to give him shots and do blood work. When he was done they brought him back into the room and told me was healthy. Only thing was his glucose was above normal. The day after he was fine, running around, playing with the toys as usual.

Avoid Banfield! Banfield continued to charge me 8 months of payments for my "pet wellness plan" AFTER my dog was euthanized in a Banfield office! Unjustifiable. Heartless. Greedy. Run run run, run run away!

I don't write reviews really at all. I just want to get the word out there that you should not sign up a plan with this place. We had our dogs signed up for a wellness plan at Ban field in Centennial, CO on University Blvd. The one vet just cares about trying to upsell you things your dog does not even need. We had a few problems there. First they took blood tests on our dog and she said she was concerned that it was cancer so we should do additional testing (which isn't included with the plan). We heard the word cancer so we set up another appointment to get it checked out. The vet who suggested this was suppose to do the visit we set up but ended up having to reschedule with another vet.

I had an appointment to drop off my new rescue, who is not leashed friendly at this point. I had to knock and wait for an attendant. I had a young Hispanic male, asking question after question, signing off twice, giving the generic name of the heart worm medication, meanwhile the 40lb is dog is tugging to to see everything. The attendant asked if I had problem. It escalated from that point, I asked to see the manager, who then stated he was justified, all the while this individual was interrupting the conversation, swinging his head around and wagging his finger. I had been in this office the night before spending over an hour with questions, computer work, etc for a simple office visit. The lengthy check in process along with rudeness has prompted me to find a new vet. I have spent a fortune at Banfield, no more. Don’t waste your time or money, find a profession office.

I will never take my pets to another Banfield pet hospital. We are a part over their so called wellness plan and take our dogs to every annual check up. 2 years ago I was told that one of my pets might have a prostate problem. I discussed with the Vet the seriousness of it and they said that it was not too serious and they would keep an eye on it. Fast forward to the next year I take my pets in this last Oct and I am told that my other dog has a tumor on one of his testicles and that we "NEEDED TO HAVE THEM REMOVED." Remember this.... I asked the Dr. if it needed to be done right away. They said within the next 6 months. I set up a day to have this done and they went over how much and they suggested we pay extra to have the Tumor checked to see if it was cancer.

When I signed up with Banfield I was living in my home regularly. Now that I am retired and traveling in my RV I am not able to find a Banfield close enough to use their services. I tried to cancel but they claim that I owe them for the duration of the contract. When I signed up 12 years ago this was not the case and my contract continued to renew. I was never properly informed of the new changes. Whenever I asked the people in the veterinary office I was told that I could switch my plan at any point. This is not true. Please be aware that your contract runs for a year and you absolutely can not downgrade or cancel. I now must pay $44/month for a service that I can’t use. It seems to me that Banfield is in breach of their contract since they are unable to fulfill their commitment to me. Lesson learned. I hope I can save someone else from paying for something that they are unable to use.

Our dog has been a Banfield's wellness member for over 5 years. We finally left not only the wellness program but also the hospital itself because of their poor financial management as well the billing department. Banfield is a pet hospital corporation in franchised but they seem not to care killing all these trees for printing 20-30 pages of medical records for a vaccination record. Within last 5 years, all the associates look guilty to print all these papers for unnecessary reasons because their system doesn’t allow them to print one by one pages or send it electronically to the clients either.

Took in my husky and lab mix dogs had their teeth cleaned and some xrays on their hips and legs. Got them back home and they would not eat or drink for several days. Was reassured by repeated phone calls to their office that they would be ok. Finally got a call back from them and was told to bring them in. After close to $1,500 later was told to give them some antibiotics that they prescribed to me. One has just about recovered but still have one real sick not eating or drinking water. Will never take them back to Banfield

Let me start by saying the veterinary care at the Santee, CA Banfield pet hospital is top notch. However, the way they represent the payment plan is unethical & misleading. After talking with a representative from the national office, I was shown that what they told me at the office does not match up with what is really involved. The only thing I can figure is that the people at the Santee location either are being intentionally misleading or are truly ignorant about what the payment policy includes. I’m believing they are erring on the side of ignorance. Either way, you get stuck paying for more than originally represented.

DO NOT SIGN UP FOR WELLNESS PLAN unless you are prepared to be hustled by their auto renewal every year, even if you don't use it. Also if you don't catch it, it will automatically renew. They will not notify you. There is also no way to get out of it unless you pay the remaining payments. BEWARE, they are a multi million dollar company that like to target honest people like this.

My daughter got her first pet. She is 17. She is responsible for paying for the cat and the first thing she did was find a coupon for a free vet visit at Banfield. She took the cat in for the exam and they talked her into signing the pet wellness contract. When she got home I explained what it actually covered vs what they said it covered and she was embarrassed that she bought it. I told her not to be embarrassed and that if we hadn't been pet owners for over 30 years it may have been a good thing.

Our beloved Bonita passed away today January 30, 2020. I called the office of Banfield pet care. I explain to them that our pet had just passed away this morning. They’re telling me that I can’t cancel the insurance for the pet because it doesn’t expire till August of this year. They have no heart for the people that have a family member like a pet. They tell me I owe them the difference last year. In August 2019 after several trips to the office to find out what the lump Her right shoulder the size of a baseball they tell me it’s benign. I can see another doctor and discuss with the surgeon for removal. I called the office to make an appointment. They tell me the doctor I want is not her doctor so they can’t pass me through so I have to call back and ask for my doctors and he gets me in touch with the surgeon. She tells me that she can’t operate but I need to go to a hospital somewhere else in Lee County and I’ll be maybe $2500.

Took my sick cat to the Matthews, NC Banfield pet hospital. She was sick, not eating or walking. They only was interested in giving her a rabies shot and other things that first time pet visits. She needed care but didn't get it but I didn't know at the time. I just waited to see if she gets better but she got worst. Went to a real pet hospital and they told me everything that was wrong with her. Too late she died. Banfield is not a hospital. It's just a advertising name. Worst place ever. Good for health pets only.

They certainly don’t deserve the star I gave them. I would much rather give them -10 stars. RUN FAR WAY FROM THIS PLACE. I would not recommend this place to ANYONE! We've been bringing our two dogs here for 11 1/2 years. I called Tuesday evening at 6:50 and asked if we could rush in because we knew our dog was dying. I was told, "No, doctor leaves at 7." We went to what we thought was the 24 hour vet. Instead we pulled up to Plainfield Veterinary clinic. They were closed but still let us in. We had NEVER been there before but they knew our boy was in trouble. They stayed for 2 hours until we said goodbye to our boy.

I am very disappointed and very angry at my dog's consultation yesterday Raymond ** at Banfield Hospital located at 26277 US Hwy 19 N, Clearwater, FL 33761. He should have done dental cleaning and it didn't work because he ate a tiny portion of his food in the morning and they were unable to perform the dental procedure. Which is good, but the poor dog has anxiety and instead calling me, they called my husband who lives in NH and the dog was there barking and scratching the metal box for more than 7 hours and he got hurt about to bleed. I was clear when I asked to call, confirming the phone number and he couldn't be awake and alone.