Banfield Pet Hospital

I am hoping I can prevent someone else from using Banfield for their pet. Their Wellness plans are absolute garbage and a scam. They take your monthly money and act like you are receiving “discounts” on the products/services when you bring in your pet. Later you will find out that you are actually paying as much, if not more, for the services. They just break up the cost over how ever many months. I ended up paying more for services for my dog than I would have at a better veterinary clinic. Don’t use this place! It is messed up what they are allowed to get away with.

Our cat was sick and the vet taking care of him was not fluent in English, which resulted in a misunderstanding about his diagnostic. He was actually dying but this vet was unable to communicate that he only had a few days left to live. He died 5 days later at home since we could not make arrangements in time for him to go peacefully as we were not told he was dying. To add insult to injury, they sold us a 3 months supply of anti-flea medication that same day, as well as cat food. We received a call back from the clinic after numerous calls and the vet had to use a team member as an interpreter. Completely unacceptable when dealing with the general public. Furthermore, now that our pet has died, they refuse to cancel the health plan. Banfield is just a big corporate money-making-profit-driven outfit. You'd be better off finding an independent vet who cares more about your pet than its profit margin.

Are you serious, Banfield? Your dog passes yet they still require you to pay out your entire wellness plan off.... My dog passed 2 days ago and I was told that I would have to pay out $422 on top of the $300 I paid to have her put down unfortunately. This plan is a terrible scheme. Read the fine print and don't do it. They don't give a crap. It's a money mill, SMH. So inconsiderate.

Why pay for a wellness plan when you can't even get in for your pet to be seen?? It was very difficult to get an appointment, regardless of whether it was an emergency or not. I was paying close to $50 a month for my pet to be seen "anytime" I needed her to be seen, but that was not the case. I had to visit 3 different Banfields in my area, and in most cases had to wait several weeks if not months to be seen. I truly believe if my dog was seen when I needed her to be seen she would still be alive. Unfortunately, she passed a week ago today (April 24, 2023). To make matters worse, Banfield says I still owe for the "remaining balance" on the plan. My girl is DECEASED!! What kind of services are going to provide?? What a rip off!! If anything, BANFIELD should owe me for the services NOT provided throughout the 14 years she was enrolled there! I will never use Banfield again and still expecting a call from Corporate but have not heard from them 'yet'.

I had 5 dogs in their wellness plan. It is way too difficult to get an appointment. There are several Banfield clinics in my area so I flip-flop from one to the other to get the dogs seen. Vets are sometimes great but there are some nasty ones. High prices for less than minimal care. Not giving the meds you pay for. Not doing needed checkups. Almost lost an older dog because they did surgery when her liver and Kidney numbers were revealing major issues. Done!!

They should be called BANNEDfield. They entrap you by offering a bogus insurance which is a payment plan to lock you into a long-term contract. They tricked us into getting insurance but it isn’t insurance, it is a obligatory pay them for services you may not need and they will report it on your credit, even if you never use them just because you thought insuring your pet would be good. They are not to be trusted at all.

To get my dog's teeth clean, I was quote one shot beforehand. I took him for shot. Several days later, they call me and tell me he need more shots before he they can clean. It is deception. All they care about is money and not your pet. BEWARE OF BANFIIELD'S SCHEME TO SOAK YOU FOR MORE MONEY. DO NOT TRUST WHAT THEY TELL YOU ON QUOTE.

This company is a rip off. Unprofessional and will renew a plan without your knowledge. This is the worst experience I ever had. When I refused to pay, they sent my account to collections. Run from this place…

I have two cats. I rescued a stray that had a missing eye and that’s when I got sucked in. I needed an appointment fast because I wanted to save his eye if possible. Banfield was the quickest to get in besides an emergency visit. They sucked me into the wellness plan because it made the visit cheaper and I saved a first time visit fee. I was then worried he would get my other cat sick so I took my other cat there to get preventative vaccines and they convinced me to get the plan for him too even though he’s a healthy cat and only used the plan for one visit. They made me give him ** just to give him a vaccine because they couldn’t handle him when another vet had no problem trimming his nails before.

This company is just another money hungry, heartless machine. They don’t care if your pet dies and you haven’t used their service for the year. They will still claim their money. The costs they charge even with this insurance is more than a regular vet would charge and not worth your money. They are never available and will still keep you automatically enrolled even when you’ve called to tell them you no longer want their terrible service. DO NOT USE THIS COMPANY. Utterly disgusting corporation. If you love your pets like I loved mine do not use this service.