Banfield Pet Hospital Reviews

Very disappointed with how Banfield Pet Hospital @ 4735 Sharon Road, #100 Charlotte NC handled our dog's crossing over experience. We requested to pick up his paw prints when available, but received it through the mail, on the ground, in front of our door. The packaging did not say fragile or anything. We asked for 2 paw prints, and only received 1. The one we did receive was broken and has a crack through his paw. They also put blue paint on his nose and paws, stamped it on a regular piece of printer paper and drew squiggly lines with a black sharpie (very tacky).

What a stressful 24 hours. My 8-month-old pup, Sasha, was miserable last night barking, moaning, and acting incredibly uncomfortable. Because Sasha has been going to the Union Banfield since she was 8 weeks old and received all her vaccines there, I naturally rushed her there first thing in the morning. She has never been sick before, so I expected a little empathy. Instead, I was met with complete disbelief.

They are not very straight forward on their wellness plan. Understand that it is a form of a contract and that if you try to cancel, you will be responsible for remaining months for the year unless you never used the plan. Please read the terms and conditions prior to signing for anything. If you have a relatively healthy pet, you’re better off going to a non profit pet clinic and paying for the services rendered vs opting to utilize a wellness plan.

My dog went to Banfield and had her teeth cleaned under anesthesia. And they had to put something down her throat. And it caused her to have a lung infection and problems with her heart. And she passed away yesterday morning.

I've been with Banfield with 2 dogs for over 20 years. My dog just passed so I was trying to cancel my membership and they want to charge me for the next 4 months of the contract even tho I can't use them anymore. They didn't do that 12 years ago when my other dog passed. Do not sign anything with them. It's hard enough dealing with his death and now I'm getting ripped off for services I can't use.

Worse company ever. My husband wanted to cancel plan. Instead the hospital renewed it. The hospital could not change the renewal. I called main office and received zero help. Now paying for another year. Never - ever - go with this company.

Don't go here. I had an appointment at 9 am and arrived 15 minutes early and was told by receptionist I could not be checked in until 9 am. There were six other customers already there. One lady stated this was her third trip here to get heart worm medication for her dog that she sent the script into Chewy and that the store has been declining it. The tech Chris stated he would take care of it. Another lady arrived with a copy of her appointment on her phone, but was told it was not in their computer and was rescheduled after driving 30 minutes. Another young lady stated she was rescheduled from last week that she wanted a drop off visit, but was scheduled for in office.

Think I figured where Veterinarian providers go when they can't make it in private practice. Had an appt at 1. Received a call at 12:39 that they were canceling it and offered no recourse for a very urgent need other than to try another location. I did and received the same lack of professionalism.

I knew 12yrs ago this day was going to arrive between myself and my buddy Echo, my cat, didn't expect it to be sooner than later that's why I tried to provide the best life with as much love my pal needed every day. There is no way for me to convey how special this little creature was to me, G-D sent, in a time that I needed mostly, having him in my life allowed me to get through some hard times, that's when I got the news Echo had cancer. I was floored!! I ran the race with him as far as I could go and when the time came to say goodbye again I was blessed by taking Echo to Banfield on Lake Pleasant Pkwy, Peoria AZ. Daisy and Dr. ** were nothing less than angels of compassion to me, right by my side allowing me to go through the motions at my pace, they were perfect, especially how they handled Echo.

My pet died so naturally I went to cancel her insurance thinking it was paid monthly but they billed me the rest of the year. So for 600 dollars I had to pay for an insurance that couldn't keep my dog alive. Super scummy. I'll never use them for their services again in the future.

I just had the WORST experience I have ever had with a vet clinic at the Kingwood facility located at 4521 Kingwood Drive. On June 2, 2026 I noticed my little dog's ear was swollen and somewhat firm. I got online to make an appointment at your Kingwood location as my dog's usual vet is in downtown Houston and not available. I made the appointment for 5:00 pm. I showed up on time and with my pet's records (on my phone) and I was told their "system was down" and my pet could not be seen. I was asked if I could "drop him off in the morning." I said I was not sure if it was an emergency and that I couldn't really come back in the morning.

I just called Newport News location w a complaint but was put on hold and no one came back on. I took my Beagle in Memorial Day for ear infection but all the vet did was clean his ears. Took him to my vet today and he had a large wax buildup in his right ear. Banfield vet never noticed that! So I was charged $44 for essentially nothing. Horrible experience for my dog and me.

I would say zero if I could. My dog died and I have to pay for the services or keep paying monthly payments which reminds me my dog of almost 20 years is dead. To my knowledge, I was never told this would happen if she died. Bad enough to lose my dog but to have to pay a ridiculous amount is NOT ok. I will never recommend Banfield to anyone & tell my friends & family about this experience. My dog is worth more dead than alive.

Very disappointing experience at Banfield on Coral Way in Miami. After more than 5 years as loyal customers, we were treated with disrespect and unprofessionalism. An employee named Vannessa refused to provide her last name and was extremely dismissive. It felt like the focus was more on selling unnecessary services than actually caring about pets and customers. We left frustrated and upset. Because of this experience, I’m canceling my wellness plan and will not be returning.

Worst company ever, use a local vet. I upgraded a plan on what I thought was a routine visit for some images. Turns out my dog was euthanized 4 hours later, but they are still making me pay despite my dog dying just after the visit. Had I known the severity of my dogs illness I would not have signed up, but it wasn't communicated to me until after. Stay away from the Wellness scam, my dog was only 8 you can see how great their wellness plan truly is!

They said that they couldn't handle my cat to give her an antibiotic shot and irrigate her bite wounds from another cat without putting her under. They didn't give her anything for pain and put her under while she could feel the pain. She was out of it for three days even though they said that they would reverse the tranquilizers... She must have screamed so much that she lost her voice. They also didn't call us for an update. We had to call them only to discover they hadn't started the procedure...But called ASAP when they needed to tell us that the bill quoted us earlier just because pricier....They tortured and manhandled our cat. And quoted us a very steep price because they knew we would pay anything for our cat.

I had a really bad experience with this business: I was lured to sign up for their Pet Wellness Plan which at the end, they make it really difficult to cancel it; lost my pet due to their negligence; got placed in collections for premiums of their PWP (after many attempts to cancel my membership due to negligence) which it now affects my credit score; submitted a complaint to the BBB and nothing was resolved (as many other complaints submitted); my reviews keeps getting removed…so at the end, this business keeps doing the same thing to other customers, complains and negative reviews keep piling up but nothing is done about it…this is unacceptable!

If I could, I would rate them less than 1 star on this app! I would strongly caution anyone considering Banfield Pet Hospital for their pet’s care. Between January and April of this year, I spent over $2,500 with them trying to get answers, healthcare and support for my dog, Bella. Despite that significant investment, when her condition worsened, I was told it would cost an additional $400 just to confirm what was already painfully obvious — that she was dying of cancer.

The staff has high turnover and that's with the vets too. It is just a high price clinic that gives vaccines and do not evaluate or assess the pets thoroughly. My dog had two fatty tumors removed and not assessed for cancer. Second removal was a few months ago and now my pet is terminal with cancer. Vets are not assessing pets thoroughly or lack skills and knowledge. I had to call around to local pharmacies while in the room with my pet due to busy staff. Staff stated short staffed that day. I didn't mind because I wanted the medicine my dog needed.

Chris from Hamilton Nj location in the Hamilton Marketplace is amazing! He is super nice, informative, polite, and just all around easy to talk to. He adores my pet, and makes us all feel welcomed and comfortable.

This has been one of the most infuriating and unacceptable customer service experiences I’ve ever dealt with. I scheduled an appointment for April 18, 2026, and showed up as instructed—only to be told, with no warning whatsoever, that a new computer system had been implemented and all appointments were canceled. No notification, no apology, nothing. My time was completely wasted. I then rescheduled for May 2 at the same East Meadow location, expecting the issue to be resolved. Instead, I received another call telling me I had to reschedule again due to the same system update. When I explained what had already happened on April 18, I was put on hold for over 20 minutes with no resolution or follow-up. While sitting on hold, I had to take matters into my own hands and book an in-room appointment at the Garden City location just to try to secure some kind of certainty.

I adopted an elderly cat from my local shelter. I took him to the Banfield Ocala East Location. I signed him up for the wellness plan for seniors. Unfortunately he was very unwell and I had to make the difficult decision to help him cross the rainbow bridge. When I messaged Banfield to cancel the plan they informed me that I had used over $900 in services and would need to still pay the remaining $700 and something. I’m sorry but there is NO way only 3 visits cost over $900. The only thing included in the plan was the X-rays and his exam visits.

We had a major issue with the office manager at the Hutto, TX location. They were understaffed and she was handling the work of a vet tech, so I am told. My dog Jax and I were in a room one on one, and she flat out wouldn't let me leave. She kept asking if we wanted additional shots and services not covered in the wellness plan that also weren't regularly scheduled. I understand hitting numbers, but this was flat out being held without consent.

I have had my dog, who is 14 years old (15 this year), on a Banfield Wellness plan since I got her. I paid $29.99/month for the wellness plan and have graduated from the puppy plan to the optimal wellness for my senior pup. The monthly rate for the plan has been increased annually (and I understand that with inflation); however, when my plan renewed this year in February, 2026, they raised my rate from $59.95 to $62.95 monthly with NO NOTICE! I did not feel a customer's renewal should be increased with NO advanced notice.

Banfield business office is absolutely the worst to deal with. They have zero care and compassion about what you are dealing with when you call them to cancel a plan for a Pet who has passed on. This is my second time having to deal with the cold inconsiderate behavior of professionals (and I use that word lightly) who only care about the bottom line and want to milk you for every penny, despite the fact that your pet is no longer around to take advantage of the plan. I will be paying for a plan until October or pay plan off now to cancel. Never again! I would rather pay considerably more money, have specialist available, and get the customer service my babies deserve!