Banfield Pet Hospital Reviews

I would say zero if I could. My dog died and I have to pay for the services or keep paying monthly payments which reminds me my dog of almost 20 years is dead. To my knowledge, I was never told this would happen if she died. Bad enough to lose my dog but to have to pay a ridiculous amount is NOT ok. I will never recommend Banfield to anyone & tell my friends & family about this experience. My dog is worth more dead than alive.

Very disappointing experience at Banfield on Coral Way in Miami. After more than 5 years as loyal customers, we were treated with disrespect and unprofessionalism. An employee named Vannessa refused to provide her last name and was extremely dismissive. It felt like the focus was more on selling unnecessary services than actually caring about pets and customers. We left frustrated and upset. Because of this experience, I’m canceling my wellness plan and will not be returning.

Worst company ever, use a local vet. I upgraded a plan on what I thought was a routine visit for some images. Turns out my dog was euthanized 4 hours later, but they are still making me pay despite my dog dying just after the visit. Had I known the severity of my dogs illness I would not have signed up, but it wasn't communicated to me until after. Stay away from the Wellness scam, my dog was only 8 you can see how great their wellness plan truly is!

They said that they couldn't handle my cat to give her an antibiotic shot and irrigate her bite wounds from another cat without putting her under. They didn't give her anything for pain and put her under while she could feel the pain. She was out of it for three days even though they said that they would reverse the tranquilizers... She must have screamed so much that she lost her voice. They also didn't call us for an update. We had to call them only to discover they hadn't started the procedure...But called ASAP when they needed to tell us that the bill quoted us earlier just because pricier....They tortured and manhandled our cat. And quoted us a very steep price because they knew we would pay anything for our cat.

I had a really bad experience with this business: I was lured to sign up for their Pet Wellness Plan which at the end, they make it really difficult to cancel it; lost my pet due to their negligence; got placed in collections for premiums of their PWP (after many attempts to cancel my membership due to negligence) which it now affects my credit score; submitted a complaint to the BBB and nothing was resolved (as many other complaints submitted); my reviews keeps getting removed…so at the end, this business keeps doing the same thing to other customers, complains and negative reviews keep piling up but nothing is done about it…this is unacceptable!

If I could, I would rate them less than 1 star on this app! I would strongly caution anyone considering Banfield Pet Hospital for their pet’s care. Between January and April of this year, I spent over $2,500 with them trying to get answers, healthcare and support for my dog, Bella. Despite that significant investment, when her condition worsened, I was told it would cost an additional $400 just to confirm what was already painfully obvious — that she was dying of cancer.

The staff has high turnover and that's with the vets too. It is just a high price clinic that gives vaccines and do not evaluate or assess the pets thoroughly. My dog had two fatty tumors removed and not assessed for cancer. Second removal was a few months ago and now my pet is terminal with cancer. Vets are not assessing pets thoroughly or lack skills and knowledge. I had to call around to local pharmacies while in the room with my pet due to busy staff. Staff stated short staffed that day. I didn't mind because I wanted the medicine my dog needed.

Chris from Hamilton Nj location in the Hamilton Marketplace is amazing! He is super nice, informative, polite, and just all around easy to talk to. He adores my pet, and makes us all feel welcomed and comfortable.

This has been one of the most infuriating and unacceptable customer service experiences I’ve ever dealt with. I scheduled an appointment for April 18, 2026, and showed up as instructed—only to be told, with no warning whatsoever, that a new computer system had been implemented and all appointments were canceled. No notification, no apology, nothing. My time was completely wasted. I then rescheduled for May 2 at the same East Meadow location, expecting the issue to be resolved. Instead, I received another call telling me I had to reschedule again due to the same system update. When I explained what had already happened on April 18, I was put on hold for over 20 minutes with no resolution or follow-up. While sitting on hold, I had to take matters into my own hands and book an in-room appointment at the Garden City location just to try to secure some kind of certainty.

I adopted an elderly cat from my local shelter. I took him to the Banfield Ocala East Location. I signed him up for the wellness plan for seniors. Unfortunately he was very unwell and I had to make the difficult decision to help him cross the rainbow bridge. When I messaged Banfield to cancel the plan they informed me that I had used over $900 in services and would need to still pay the remaining $700 and something. I’m sorry but there is NO way only 3 visits cost over $900. The only thing included in the plan was the X-rays and his exam visits.