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Reviewed Sept. 10, 2023
It was our first visit to the clinic, Great service, the vet and assistant were so nice to my fur baby will recommend to family and friends. Extremely pleased with the staff and speedy service and affordable.
Reviewed Nov. 24, 2022
I’m the beginning 2018 they were helpful for my financial circumstances with the wellness program, Customer Service with the girls up front were nice, staff and veterinarians were very caring. Then Covid happened many changes happened constantly had to schedule for drop off couldn’t meet the veterinarian talk to short staffed which I understand. I could never schedule the days I wanted on the app when I was off. I always had to call in to make the appointment. This very last time I wanted to talk to the vet in person to explain to them in person with my dog. I took her in for Emergency reasons. She was panting a lot, coughing real fast like she was trying to get air, couldn’t pee or poop, wouldn’t eat her food or drink. Right then I knew something was wrong.
My dog was 14 years old. I described everything going on the girl, told me I can stay In Petsmart to shop, they will page or the vet will call me. I was okay with that. I got a phone call in the store, the veterinarian looked at her, said her heart sounded okay, pulled the past lab reports, asked me about my dog’s bump on her leg and the right side of her hip. I explained to her so she would have a better understanding. The veterinarian said she show no discomfort from the right hip when she touches it but trying extend her right leg it would hurt. The veterinarian gave her a shot of Meloxicam for pain. I was supposed to give her shots for 2 weeks. They also wanted me to give her children's liquid ** 3ml every 12 hrs.
I took my dog home. My dog did have cataracts but she was confused, lost, still wouldn’t eat her food or drink water. I gave her ** at 7:00 pm tried to help feed her a few times, gave her pieces of Ham, then I would give her water through a syringe to help her. After hours it wasn’t getting any better. I knew it wasn't good. We were both up all night I kept trying to comfort her. I tried ** one more time to help 1:00 am. I sit her down on the floor thinking she would want something, she would look lost. She walked in my room, went around the bed, it was dark on the other side, I figured she was trying to find a spot to be comfortable. I helped her get in her dog bed to try to rest, she did for 5 min then started to yelp and cry. So I put her next to me. She moved a little bit to the right then started to yelp and cry. I picked her up to calm her down just stroking her head, back hair. She was next to my leg and a small pillow.
I saw her shake with pain 2 times then last one is she took her last breath. Cocoa died 4:25 am. it was the most horrible feeling I could ever have. I just wished I talked to the veterinarian in person to get a better understanding what was happening. It would’ve been better to put her to sleep than to have her suffer all night.
I tried to cancel my subscription for next month December because Cocoa is no longer alive especially cancelling the appointments. They said I had to pay the rest of the membership. Out of 4 years Banfield has received 2,205.20 from me for care of my dog. They will not honor the last month December cancellation without have to pay another $56.95. All I can say is Shame on You for the top business people running Banfield making money off the subscribers and having no compassion or empathy on our pets that have died. You wouldn’t like it if someone did it to you. Maybe someday your conscious will bother you to make some changes for us pet owners.
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Reviewed Nov. 21, 2022
I absolutely love the team at Banfield, specifically the South Philly location! Both of my cats are on Optimum Wellness Plans. I receive reminders whenever they are due for comprehensive exams and vaccines as well as follow up called after each visit. Alyssa the manager (her adorable doggies), the staff, including the girls at the front desk (Danielle & Savannah) treat you like family! When our pet passed away, they were there for us and empathized with us to no end. Whenever I call, they are always kind and patient, which means a lot, especially if you have a sick kitty and are in need of guidance.
The Veterinarians (Dr ** & Dr **) are my absolute favs as they go above AND beyond to provide the best care possible for your pet. I love coming here not only because the team consists of amazing human beings but mainly because I 100% trust that are giving the best medical advice for my pet. Banfield South Philly does not bombard you over the head with unnecessary testing, they are compassionate about what they do what provide exactly what needs to be done! I recommend Banfield 100%.
Reviewed Oct. 17, 2022
We took our 17 week old puppy to get vaccines and a wellness check. We went in and Allie and a lady with rainbow glasses at the front desk was understanding, nice and loved on our puppy. We went in a room to talk with someone about Cocoa (our puppy). We decided to give him distemper, deworming, Lyme and leptospirosis. They said they may be able to give him ** if their said he was big enough. We handed him to the lady and she took him in the back room you can’t see in, by the way Dr. ** is his Dr. They were giving him the shots and we kept hearing him yelp in pain. They came out with him and said, "Dr. said it was ok to him the ** and we also gave him the rabies vaccines too," without our permission. That night he had a pain reaction to his six vaccines! But we will still go there because over it is the best vet. We went to the Saginaw Michigan USA Banfield.
Reviewed Sept. 27, 2023
Call customer service about my existing account and an overdue payment that I wasn’t sure the reason why. Called customer service on 09/27/23. Representative name Juan was the worse customer service experience I had ever encountered. He even hang up the phone on me. I was in disbelief. This company only care about the plans and not the customer or worse our pets. I did cancel my membership and I do not recommend this company to anyone.
Reviewed Sept. 27, 2023
They renewed your plan while told you they turned it off for you. Last year, I enrolled my two kittens in the Optimum Wellness Plan at your hospital. This plan was supposed to provide comprehensive healthcare for my pets, including vaccinations. Unfortunately, my credit card on file expired, causing me to miss two monthly payments. I was informed of this issue when I contacted Banfield Hospital, and I was told that I needed to make the two missing payments in order to regain access to the services covered by the plan.
On September 20th, I brought my kittens to the hospital, fully prepared to make the required payments and have them receive their vaccinations. However, I was met with unexpected complications. The staff informed me that my kitten wellness plan had already expired, and I would need to renew it for another year to be eligible for the free vaccines. This was not communicated to me previously, and it came as a surprise. I expressed my decision not to renew the wellness plan at that time and was informed that it had been turned off for me. I was then instructed to pay the past dues for the two months I had missed, which I promptly did.
Moreover, on that visit, I inquired about vaccinating my kittens, and the hospital staff informed me that since I had decided not to renew the wellness plan, I would need to pay approximately $400 for their vaccinations as someone without a wellness plan. This information led to my decision to bring my cats back without proceeding with any treatments, as I was under the impression that I was no longer on the wellness plan and would be charged separately for vaccines.
Now, to my dismay, I have been informed that Banfield Hospital is still attempting to charge me for a new year's wellness plan, despite my explicit decision not to renew it. When I called the hospital to rectify this issue, I was told that they could not cancel the plan for me, and I would need to contact your billing department. This lack of assistance and accountability from the hospital is unacceptable. Furthermore, I was informed that the hospital had not canceled the plan for me, despite the previous assurance that it had been turned off.
I find this situation to be not only frustrating but also entirely unfair. I was never informed during the initial enrollment that the wellness plan would automatically renew for another year. Moreover, when I visited the hospital on September 20th, I was explicitly told that I was no longer on the plan and needed to pay extra for vaccines. This information directly contradicts the current situation where I am being charged for a plan I have explicitly declined.
Reviewed Sept. 26, 2023
I applied for a job at the Banfield in Bellingham as a vet assistant. I have underlining mental health conditions with panic disorders which I explain prior to. I've been working with dogs and cats for 6 years so I'm not afraid of animals. The manager Jillian at the Bellingham location told me because I was having a panic attack that I need to "Have more tough skin". I could also hearing some of the employees telling the dogs in the back to shut up. I very much hesitate and on writing this review but I felt so very discriminated from my mental health condition that I needed to warn others about the corporation you could possibly be supporting.
Reviewed Sept. 25, 2023
We made an appointment for our dog three weeks ago. Today, we showed up for said appointment and were told they had no record of our dog or any appointment. After going back and forth with two people who should not be working in front facing position, we pulled up our call log to prove they had called us last week to confirm. We got more attitude from the front office staff. One argued that we didn't call them, while the other let out a heavy sigh and said she'd see if the vet could look at our dog. Like she was doing us a favor or something.
After going round and round with them, magically, the dog they had no record of just minutes before, suddenly has an appointment in their system for 2 days from now at a time we would not have made an appointment for. So, which is it, Banfield, do you not have a record of our dog or does he have an appointment? The front desk workers were so rude and so smug, I wouldn't put an earthworm in their care. Needless to say, he wasn't seen tonight. So, now, I have to find a competent vet with a competent office staff and make him another appointment. Unless you're shelling out crazy money for their optimal wellness plan, they don't give a rat's furry backside about you or your pet. Banfield doesn't have to worry about me or my pets darkening their doorstep ever again.
Reviewed Sept. 25, 2023
Today I had an appointment at Banfield PetSmart Midtown Miami. We got there at 2:19 for my dog's appointment, it was only us waiting there, and everyone else that start coming after us they passed them to the doctors first! I asked the staff why if we were there first we are left behind, and their answer was “I don’t know“. We waited from 2:19- 3:10 and left. Is ridiculous! I am canceling this pet insurance, they have even charge me for my dog ear problem more than $500 dollars and never cure him, I have to take him to a different vet hospital 'cause he was in pain for many days and they treated him for something else. I called customer service regarding this issue and the wait time was 105 minutes! Unbelievable. This place used to be good but with the years has become a horrible hospital. Disappointed!!
Reviewed Sept. 15, 2023
Just try to change the plan, I’m currently on my third day calling and left on hold FOR OVER ONE HOUR!!! They just leave you on the phone until you give up!!! I’m trying to low the cost of this plan because they didn’t treat My dog and we had to drive her to an emergency! She spent the evening at Banfield for nothing. Came back home worse! They just sent her home to die. So I’m only keeping it for vaccines.
Banfield Pet Hospital Company Information
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- Banfield Pet Hospital
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