Banfield Pet Hospital Reviews

My dog was 14 years old. I described everything going on the girl, told me I can stay In Petsmart to shop, they will page or the vet will call me. I was okay with that. I got a phone call in the store, the veterinarian looked at her, said her heart sounded okay, pulled the past lab reports, asked me about my dog’s bump on her leg and the right side of her hip. I explained to her so she would have a better understanding. The veterinarian said she show no discomfort from the right hip when she touches it but trying extend her right leg it would hurt. The veterinarian gave her a shot of Meloxicam for pain. I was supposed to give her shots for 2 weeks. They also wanted me to give her children's liquid ** 3ml every 12 hrs.

I took my dog home. My dog did have cataracts but she was confused, lost, still wouldn’t eat her food or drink water. I gave her ** at 7:00 pm tried to help feed her a few times, gave her pieces of Ham, then I would give her water through a syringe to help her. After hours it wasn’t getting any better. I knew it wasn't good. We were both up all night I kept trying to comfort her. I tried ** one more time to help 1:00 am. I sit her down on the floor thinking she would want something, she would look lost. She walked in my room, went around the bed, it was dark on the other side, I figured she was trying to find a spot to be comfortable. I helped her get in her dog bed to try to rest, she did for 5 min then started to yelp and cry. So I put her next to me. She moved a little bit to the right then started to yelp and cry. I picked her up to calm her down just stroking her head, back hair. She was next to my leg and a small pillow.

I saw her shake with pain 2 times then last one is she took her last breath. Cocoa died 4:25 am. it was the most horrible feeling I could ever have. I just wished I talked to the veterinarian in person to get a better understanding what was happening. It would’ve been better to put her to sleep than to have her suffer all night.

I tried to cancel my subscription for next month December because Cocoa is no longer alive especially cancelling the appointments. They said I had to pay the rest of the membership. Out of 4 years Banfield has received 2,205.20 from me for care of my dog. They will not honor the last month December cancellation without have to pay another $56.95. All I can say is Shame on You for the top business people running Banfield making money off the subscribers and having no compassion or empathy on our pets that have died. You wouldn’t like it if someone did it to you. Maybe someday your conscious will bother you to make some changes for us pet owners.

The Veterinarians (Dr ** & Dr **) are my absolute favs as they go above AND beyond to provide the best care possible for your pet. I love coming here not only because the team consists of amazing human beings but mainly because I 100% trust that are giving the best medical advice for my pet. Banfield South Philly does not bombard you over the head with unnecessary testing, they are compassionate about what they do what provide exactly what needs to be done! I recommend Banfield 100%.

On September 20th, I brought my kittens to the hospital, fully prepared to make the required payments and have them receive their vaccinations. However, I was met with unexpected complications. The staff informed me that my kitten wellness plan had already expired, and I would need to renew it for another year to be eligible for the free vaccines. This was not communicated to me previously, and it came as a surprise. I expressed my decision not to renew the wellness plan at that time and was informed that it had been turned off for me. I was then instructed to pay the past dues for the two months I had missed, which I promptly did.

Moreover, on that visit, I inquired about vaccinating my kittens, and the hospital staff informed me that since I had decided not to renew the wellness plan, I would need to pay approximately $400 for their vaccinations as someone without a wellness plan. This information led to my decision to bring my cats back without proceeding with any treatments, as I was under the impression that I was no longer on the wellness plan and would be charged separately for vaccines.

Now, to my dismay, I have been informed that Banfield Hospital is still attempting to charge me for a new year's wellness plan, despite my explicit decision not to renew it. When I called the hospital to rectify this issue, I was told that they could not cancel the plan for me, and I would need to contact your billing department. This lack of assistance and accountability from the hospital is unacceptable. Furthermore, I was informed that the hospital had not canceled the plan for me, despite the previous assurance that it had been turned off.

I find this situation to be not only frustrating but also entirely unfair. I was never informed during the initial enrollment that the wellness plan would automatically renew for another year. Moreover, when I visited the hospital on September 20th, I was explicitly told that I was no longer on the plan and needed to pay extra for vaccines. This information directly contradicts the current situation where I am being charged for a plan I have explicitly declined.

After going round and round with them, magically, the dog they had no record of just minutes before, suddenly has an appointment in their system for 2 days from now at a time we would not have made an appointment for. So, which is it, Banfield, do you not have a record of our dog or does he have an appointment? The front desk workers were so rude and so smug, I wouldn't put an earthworm in their care. Needless to say, he wasn't seen tonight. So, now, I have to find a competent vet with a competent office staff and make him another appointment. Unless you're shelling out crazy money for their optimal wellness plan, they don't give a rat's furry backside about you or your pet. Banfield doesn't have to worry about me or my pets darkening their doorstep ever again.