Banfield Pet Hospital Reviews

When they brought him back to me he was hyperventilating and panting, the Vet Assistant even pointed it out to the Vet, who shrugged it off. I stayed in the room with him for 10 minutes waiting for his breathing to return to normal, no one ever came back in to check on us. There are sedation options come to find out. She had other things to do and just left and never gave us a second thought. Had I read the reviews prior I would have never ever gone there. Don't put you or your pet through it.

He was my joy. There were days when the only reason I got out of bed was to care for my Jasper. He will never be replaced. There was only one Jasper, now there's none! I didn't feed him or give him any water from midnight as I was told. Brought him in at the scheduled time. I filled out the paperwork, they took him before I could really say goodbye properly but I figured "oh it's ok. I'll be back in a few hours to get him." It was a routine teeth cleaning. Preventative care. I wanted to take good care of him so he would live many long happy years with me!!! That's all I wanted was for my cat to live and be healthy so he could enjoy every second of his life.

Two hours later he was dead. The report I got says that he was slightly dehydrated! Everyone knows you can not do surgery on a dehydrated animal. With not enough fluids they are depleted of electrolytes. Minerals. They are micro traces of metals: zinc, magnesium, copper, potassium in order for your heart to conduct a beat there must be an electrical current. For electrical current to take place you must have what?? Metal. No metal. No electricity. My cat should never have been in this situation. He was not "Wnl" within normal limits on his electrolyte levels. When a test falls outside of "Wnl" you don't do the surgery. They couldn't get an iv into him because he was dehydrated and they couldn't find a vein.

I was a paramedic for 8 years. Nothing to do with cats but I know a little bit about resuscitation of a heart that fails. I know more than a little bit about the frailty of life. When in doubt, stop. The procedure should've been stopped immediately since it was an unnecessary surgery. It was for maintenance, not life threatening. Why didn't they call me and say he was too dehydrated. What's the big deal?? I told them I didn't work and I was available at any time don't rush... take your time. I couldn't have been more compliant or cordial. Now my precious baby boy is, dead!!! A ROUTINE DENTAL CLEANING AND MY CAT IS DEAD... but wait it gets better.

One of the vets there told me that they would have his ashes returned to me as a Courtesy!!? A courtesy? Is this the part where I say, "Thank you so much for paying for my cat's cremation"?? Because you will be waiting for hell to freeze over lady. Are you people kidding me?? As a courtesy you'll pay for his cremation? Go ** yourselves! HOW DID YOU SLEEP LAST NIGHT?

I stayed up and cried holding my cat's favorite toys... You've not heard the last of me. You will remember my Jasper for the rest of your days because I am retaining legal counsel & will do everything in my power to make sure no one ever suffers through this again!!! No person should ever have to live through this nightmare. Jasper will never meow again... I just wanted to keep him healthy. Banfield was responsible for keeping him healthy. They failed miserably! You've been warned!! Don't do it!! If you love your pet, don't leave them with a Banfield vet!

Called Banfield again Nancy says doctors are on vacation and other doctors are too busy in surgeries to give you call back. If I could discuss problem with her!!! Moreover she said there are no notes found in their system that any such hernia surgery took place... Horrible!!! I am now forced to move to another vet to save my dog's life. The entire experience is horrifying unless you want your dog's health to deteriorate... Please don't you ever take your beloved pet to this place. This is my humble request. I am feeling so bad for ruining my sweet dog's life by taking to Banfield Pet Hospital.

They said she may need surgery to remove the stone if the diet did not help. The surgery they told me was going to cost about a $1000. I have been taking her back and forth for all of 2015, with each time it costing me in about $100 dollar or more for each visit. And did I mention that I had a wellness plan, what a waste. Finally I just got tired of dealing with them and my dog's health and took her somewhere else (a real vet) for a second opinion and found out that the infection that she had was not treated appropriately. So consequential she ended up having a kidney stone the size of a chicken egg. I ended up having the surgery to remove the stone for under $300. Banfield do not care anything about your pet. All they care about is your money and they also play on the fact that they know how much you love your pet, but I'm done they will never see another dollar of mine. I'm done.

The next day she called me and told me all has been done, she cannot help me. She would not even listen to me. She rudely dismissed me and my concerns. It baffled me as to her change of attitude and her reneged promise and agreement she made with me due to my unfortunate and upsetting July visit. My wellness plan also included drop off visits. On September 6th I went in to drop her off and they said the doctors were too busy, so I could stay and wait it out or leave and come back another day. I reported that as well as that was very unfair, and I pay for drop off visits, I went all the way there to be turned away? That complaint led Adrienne ** to remove me and my dog, and my family members as well, from the practice. She would not help me resolve the matter. I sent several emails and calls.

She went to a Mr. Ari **, DVM at the practice, and he signed papers as well in agreement to remove us, stating we weren't satisfied with Banfield and we complained more than once. I called him, and he as well stated he agreed with her, not even listening to me, the client. We had every right to put in a complaint to their client advocate team, that's why they're there. Again, he didn't care about me as a client, he immediately just agreed with the Ms. **, a field manager unwilling to help us at all, except to remove us. The new Banfield location we went to the staff were amazing to me, and she removed me and my family because we had concerns over our plan and mistreatment at our original location. She sent my dog's records and a letter certified mail. This makes no sense, where is the logic here, but it in my opinion, it strongly feels like discrimination, and I want to proceed with my rights to this situation with this company.

I'm asking for all of my wellness plan payments back as this has left me without a vet not to mention this mistreatment now of being kicked out of a vet's office because we had concerns/complaints about our plan and mistreatment there. This is an awful method of practice for a business, to say the least. There's a bit more detailed information that I will be putting on my complaint form, as well, as this is an overview of what has happened to me, I have her promise of waived fees on my voicemail, yet she still denies it.

I called to have him go get checked & on 8/25 they told me he had pneumonia in both lungs & after paying $333.19. He had to be in the ICU for 2 days for double pneumonia in both lungs & also on medication for 2 weeks. Also the practice manager April ** did not want to talk to me about my puppy or what malpractice they did, only until I called the corporate office & talked to the people higher up. This place makes me sick! They wanted to blame the vaccination manufacturer & have them refund me my money I spent in 2 days while my puppy was in the ICU.

After canceling my wellness plan I got 8/12/16 I was told to pay $256.99. Now I've been told they don't have a cancellation fee & no one wants to give me my $256.99 back. I get the runaround over & over. Getting a call from April ** the practice manager with an attitude & telling me she will talk to whoever & see who told me I had to pay $256.99. I don't understand why she is a manager when she doesn't know anything what's going on. Nobody does that works there for that matter.

I also had to pick up a paper from the vaccination manufacturer. I told the guy that was answering the phones "I have an envelope to pick up for Duke (my puppy's name) or for Monica (my name) that Sheila left for me to pick up & I know she left for the day." He said "Hmmm... hmmm... who are you here to see?" I said "No one, again I'm here for an envelope to pick up for Duke (my puppy's) or Monica (my name). Sheila left it for me. She just called me an hour ago." He then said "Ok hmmm just a minute." Then he walks away, goes in the back for 5-10 mins. Comes back & says "Hmmm you can hmmm come back tomorrow. Sheila didn't leave anything for duck."

I said "What?" I said "Duke. D-U-K-E not duck or for Monica & I'm not leaving until I get that paper! So you need to figure it out & find it." He said "Ok. Ok. Sorry but there's nothing here. She didn't tell me anything or leave anything." I said "Well she told me it would be at the front desk with you so you need to find it because I didn't come over here just to stand here for 30 mins. for a paper." He said "Oh is it for Duke?" As he hands me an envelope with Duke on it. I said "You're kidding me right? Is that what I said 30 mins. ago?" He said "Sorry about that".

I honestly don't know how people can be that dumb working with important information. I know a few people I talked to after everything that has happened to my puppy. Told me things that happened to their dogs like having a call saying their dog "jumped" off the table & broke his hip or rib & Banfield didn't want to take responsibility for their wrongdoing, it's always the dog's fault or someone else was at fault. I will never & I hope others will read this & never trust your pets with these people.

I stated to them that I had plans on traveling with my cat and asked for any suggestions on what I can and should do to make the travel (flight) easier and LESS STRESSFUL for her. The vet suggested that I give my cat children's ** for the flight. I also asked for a health certificate to be completed. The vet stated that the ONLY vet approved to write health certificates in that location will be in the following week. He suggested that I bring my cat in the next few days so that they could "monitor" her while she is under ** to see how it works for her. Great. Moving on to the next visit:

I called BEFORE I arrived to verify the amount of ** that I should give my cat. The nurse assistant stated that if I wanted to bring her in and they will give her the dosage there. I dropped off my cat at 9:30AM. The nurse assistant spoke with me and stated that they will attempt to give her the dosage and if she becomes too aggressive that they will just contact me and have me pick her up so that I can try myself.

I called the office to check up on my cat around 3:00 PM. The receptionist said that the vet is in another room at the moment and to call back in about an hour. That sounded off to me, because they have never not given me an update before & I found it odd that my cat was only there to be "monitored". No work was being done on her whatsoever. I decided to show up and see what was going on. I arrived around 3:45 pm.

The receptionist walked back in the office to advise the nurse and vet that I arrived (I can see them clearly). The receptionist came back and told me that the vet said that they tried to give her the dosage at noon and at 3:30 pm but were unable to due to her being "difficult". The receptionist said that if I wanted to take her home and bring her back later to try again or reschedule.

At this point, I was extremely upset at the fact that it was now 4:00 pm and I NEVER received a follow up call to pick up my cat. I told her that I wanted to speak with the vet, she walked back inside to let the vet know. She then came back and told me that the vet was assistant another customer. I then looked through all the rooms to see if that was true & there was no other customer there at the time. Finally, the vet called me in a room and I expressed to her that the hospital's team themselves suggested that I bring my cat in to be monitored. That the idea for me doing that was to see if I can relieve stress on my cat for the day of travel. I told her that I was told that I would get a call after the FIRST ATTEMPT to give her the dosage and that if failed, I would be contacted to pick her up. However, that did not happen.

I told the vet that instead of lowering the stress level for my cat, it increased. My cat was there for more than 5 hours for absolutely NO REASON. All that time could have been avoided had I been contacted at noon after their first attempt. (That's if they even tried). For more than 5 hours my cat was not only stressed, had not eaten or had water. All of that was expressed to the vet. She only apologized and said that I could reschedule. Due to this experience, I will be canceling my health plan with them and finding another vet clinic to take my cat from now on. I would not recommend Veterinarian: FALLIN **.

I have emailed - again trying to get some information. I rec'd one email back - with charges for one of the animals... I have made payments, but they can't show me what has been applied and how. Then they refuse to answer any more emails and insist we call. My husband spent more than an hour calling various #s they have given them, and still not able to resolve. I emailed again, and they refuse to send me documentation and insist we call again. I even stopped by the vet's office to see if they could help. They can't see the information either. I would be happy to pay - I have paid the other two - but since learned we are paying for a preventative heartworm med - they all had a severe reaction to, and they only carry that heartworm, and one other one.

I have to order heartworm meds from PetMeds - and they approve it. Yet - I am being still charged for two of these animals. And the one they sent me to collections for - which I repeatedly asked for documentation on - was being charged too - and it's too bad for me, because they refuse to take it off the bill. One of the DRs was also very rough with one of our dogs... Caused part of her rectal tissue to come out. But could I get her in to see the DR immediately? NO... So I don't think it is a good idea to have them spay or neuter our animals, because if there are complications there may not be availability to see a DR immediately. Yet they will not allow me to reduce my plan to just the basic. Will not go back to Banfield. These animals - are our children. I wouldn't take my child to someone I don't trust, and I surely am not taking my pet's back!!!

Then, they decided they would test for anemia to see if the swelling was internal bleeding - or so they said. The tech went out to find what they needed to do the test. She returns and both of the people we were working with had no idea where the tools and materials they were wanting to use were located. How do you not know where your resources are in a vet's office? Unprofessional strike 3 already. They finally do the test and take blood. Too bad they had to try three different spots on my dog with a needle to finally hit a vein - trauma for the young puppy.

They said they would have the results in about 15 minutes - so we wait. After about 15 minutes the girls return and tell us the tests were fine and that Reggie was fine. The swelling was still "normal" and we could just ice it and he will return to normal. We paid, left, and still felt uneasy. Since we didn't trust their verdict, we went to another vet the next day (Sunday, so an emergency 24hr vet), just to get a second opinion. They were IMMEDIATELY concerned with the swelling our puppy had. Right away they figured it was an infection and basically laughed at the test Banfield ran to check what was wrong the night before.

They run their own tests and come back to us letting us know that if we had come in any later that our puppy might not have been very well off. He had a massive infection and abscess that looked the same as it did the night before. It was rapidly spreading and the people at Banfield had no idea what was wrong with our dog. Had we listened to their "medical advice", we would be sitting here with a dead puppy and a broken heart. If you care about your animal, never take it to Banfield - pay the extra to go to a real vet and have your pet properly taken care of.

The doctor could not answer any of my questions concerning her condition - her immediate answer was, "I have to call specialist to find out what's going on with your dog." Just imagine you are sick and you go to your doctor, and the doctor is completely clueless! And they have the nerve to charge you for "consultation" fee. I have heard Banfield likes to hire young, inexperienced vets. Anyone who is crazy enough to bring their pets to Banfield deserves what they get. They are expensive and clueless. Avoid Banfield like plague!

She lost about 2 lbs by that time. I was giving her water with syringe. She recovered somewhat. This happened in October. By March, she was in kidney failure, early stages. Changed her food and said there was nothing more than could do. By May, she was sick again. Finally they did an xray to discover what they thought was cancer. Finally did an ultrasound and decided it was her gallbladder. At this point, we went to local vet hospital and she had emergency surgery. Gallbladder had grown to 8 times its size.

No wonder she wasn't feeling well. Banfield vets really dropped the ball. After surgery and 4 ivs of electrolytes, she had 3 great weeks of life. Kidneys failed again and she was in so much pain that we finally had to let her go to rainbow bridge to wait for us. Since then, we have a new puppy and have NO INTENTION of taking her to Banfield. I cannot even go to PetSmart anymore. Unfortunately, we had recommended Banfield to friends with new puppy 3 yrs ago and feel very bad. We have warned them numerous times to be very proactive in her care and understand numbers when she has blood tests etc. Praying that they listen.

I picked up my little girl and took her to a VCA hospital here in Atlanta. Although they are a company I could tell they had high standards and well trained staff. As soon as I walked in carrying her they immediately asked what was wrong. My information was taken very quickly and within minutes I was in a room. A vet tech soon followed for vitals and soon after she left a real Veterinarian walked in and gave her one of the most comprehensive exams I'd ever witnessed. She was with us for almost 30 minutes. She was brought fresh drinking water. Turns out she had a pinched nerve in her neck causing muscle spasms and pain in her leg. She was given an NSAID and muscles relaxers. I explained to them how Banfield treated us and they were nothing but professional and had no comment.

Every time I went to Banfield we were never treated with care. But at VCA (Pets are people too) everyone there showed care and true concern for my dog. Compared to some of the other horror stories I've read about Banfield I was very lucky. The other downside is that I tried to cancel my wellness plan and I'm mid year in and would have to pay out $180 per dog to get out of the Banfield Cult. Although I don't feel I owe them anything I will pay it but one thing for sure I will never go into another Banfield or Petsmart...

Last week we allowed Banfield to remove a small cyst from her back paw. They sent her home with an undressed wound, no antibiotics, and a cone way too small for a dog her size. Within two days the wound was infected and when I called to come in to see a vet they said they couldn't see me until the next day. They started her on antibiotics but it was too late. By yesterday it was in really bad shape. Today I got her into a new practice with a very good vet who now has her on an excellent treatment plan and hopefully Maxie will be back to full health in 2 to 3 weeks. And of course it is going to be expensive. So two recommendations; never take a pet to Banfield and never use a product called First Shield.

Next visit, 7 months later, was for his physical and teeth cleaning, covered by the plan. Lab results were excellent according to the Vet that delivered us Max after that day, but 10 days later Max started bleeding profusely through the new opening for his urination, and as it was after hours we took him to the Emergency Care Clinic once again, where they found he had a serious infection which is now being controlled with antibiotics; BUT we were asked what antibiotic Max had been given prior to his dental cleaning, we called Banfield to ask and were told NONE and if the infection meant we needed to put Max to sleep. So, we have cancelled our plan with those pirates, not a penny was returned although there are still 4 months of coverage, and I recommend whomever reads this to PLEASE FIND A LOCAL VETERINARIAN and look for a plan that refunds you a portion of your expenses BUT NEVER CONSIDER BANFIELD IF YOU LOVE YOUR PET.

When I balked about the cost of the IV therapy, they said a subcutaneous fluid could be given that would be "a little less than that." No other advice or anything else about what to do for him not eating. I picked him up and took him straight to his regular vet (should have not worried about saving that $63!!!, who checked my pet - he didn't have any abscessed teeth, no roots showing, nothing to indicate he'd even need to undergo anesthesia for a cleaning! He gave my cat subcutaneous fluids ($50!! not $250!) said he wasn't near critical enough for IV therapy, and gave him an anti-nausea medication and when I got my cat home he ate more in 2 hours than he had in the previous week. When Banfield called to check on my cat, I told them he never had roots exposed like they told me he did and she said, "That's good." Wow. Never, ever, EVER again.

She swallowed chicken bones once and we brought her in to get checked out - they "observed" her for 8 hours, x-rayed her once and gave her something to coat her stomach - then charged over $900!. Most frustrating part is that now that we're trying to cancel the plan they claim to have sent us flea & tick medication via US mail and need $54 payment for that. We never received the medication - and we don't even use the brand that they claim they sent. We've been buying flea meds through Amazon for the whole 2 years, never through Banfield. I've spoken with a customer service rep and a supervisor. Both claim they can't resolve the issue, and also can't send me an email confirming what they've told me. They'll just keep charging me until we pay $54 for something we never received.

As the evening went on Elvis got worse. His little heart was beating so hard and he just looked at me like "What is happening to me?" I kept holding him and telling him "It's OK. You're fine baby. You just need to calm down. I love you Elvis." I realized this is not fine and I called an emergency Vet. They told me to bring him in right away. I was taking him there and he started vomiting and his little body just went limp in my arms. I tried CPR but he was just gone. I found out the next day that they should of never given my poor little baby his shots while he was sick.That is what killed my best friend. How do they not know that?

I went in to their office the following day to ask them why and to get my money back. I told them I wanted my money back because I didn't want to feel like I paid them to kill my dog. That is exactly what happened and they refused to give it back to me. I want to file a class action suit against them. I made that promise to my Elvis when I buried him way before his time because of their neglect. Elvis I am so sorry my baby. I love you and miss you and I am so lost without you. RIP my little man.

Our problems were when we tried to get out of the plan two weeks ago. Our first and youngest baby died this past April. She was 12 and we were devastated. We had been taking her to three different vets (emergency vet, eye vet, and Banfield). The emergency vet, Sage, in Concord Ca was wonderful. They saw her through her illness and we said goodbye to her there in April of this year. At that point there was no problem financially with Banfield.

Then in one short day we lost our older Shih-Tzu who would have been 13 this coming February. She got sick in the morning and in the afternoon we rushed her to Sage. We were shocked at the diagnosis and had to say goodbye to her that afternoon. We were more than devastated. Losing our two babies in under three months was absolutely the worst thing we had been through.

The bomb came when my husband called to completely cancel the wellness plan as both our babies were gone. Cancelling our first baby was okay - no problem at all and they dropped the fee to just one animal. After asking to cancel the entire plan we were told that we had to pay out our contract - at more than $250.00. I was not a happy camper. Then the next day when I looked at my checking account I found that not only had they taken out the $250, they had taken out the monthly $51 the day before! I was outraged.

I wrote a review on Yelp (not a good one) and the review was responded to be Lisa ** from Banfield expressing her sorrow at the passing of my babies and that she would review our account. Yeah, right! She asked for the name the account was under, the animals' names and a good number to contact us. Well, it's been over two weeks and I have heard nada, nothing, zilch from Lisa **. I will have to watch my checking account closely to be sure they don't deduct the monthly premium in August.

In addition, I have to agree with other complaints - Banfield tries to gauge you financially whenever possible, including trying to sell you liver support supplements because your dog's liver enzymes are too high and they can't do dental work until they come down. This one ploy lasted for four years! Every time they did blood work the liver enzymes on both our dogs were too high. They also tried to give me antibiotics for one dog's ear infection, which never worked. Prices for meds online are greatly reduced compared to Banfield, or probably any other vet. I recommend all you fur-parents look online before getting meds. To end -- Banfield tries to bleed you dry. Don't take your precious animals there.

We needed to purchase something else offered at Petsmart or elsewhere. How can this company continue to use this product??? No one alerted us to the awful things this stuff is doing to lots of dogs - never gave us a choice. WHAT IF MY DOG HAD DIED? When I asked the employee if she was aware of all the awful things this medicine does to dogs she indicated that she was aware of all of it. To be fair ~ she doesn't make the rules and I shouldn't shoot the messenger but damn ~ we're talking about a member of my family and they (Banfield) obviously care more about money than the animals they get paid (handsomely) to take care of. We are going to start looking for a different vet. I read elsewhere that cancelling our wellness plan is a nightmare and could take months to get them to stop removing the payment from your account. Wish us luck!

Clearly I was perplexed since, as I stated, they had confirmed multiple times during the week. Further, it seemed strange that there was not an automatic block in the schedule since it is a weekly occurrence. More troubling, however, was that the front desk would not realize that the doctor was in surgery every Saturday during that time when scheduling my appointment. I guess they are the type of folks that simply do not care. They punch in, punch out, and collect their check.

I was reasonably upset, and the front desk person, ** (sp) tried to help, however, she was not able to schedule an appointment. The practice manager, **, then intervened and was able to squeeze me in that Saturday morning. While this was a nice gesture she acted as if she was doing me this enormous favor by getting me in on the day with which I had an appointment. I, again, was not impressed and told her if it was not for incompetence on their part she would not have to do me this giant, breathtaking favor.

Fast forward one month. I bought a new puppy and had her in for her first and second round of shots. The second round was on Sunday July 9, 2016. The doctor walked me to the front and we scheduled an appointment for her final shot, the rabies shot, for Wednesday July 13,2016. This was particularly important as we were leaving for Europe on the July 14, 2016, and my mother would be watching the dogs, and, without the rabies shot, the dog could not be taken to the dog park with the others.

Come Wednesday I get in the car and call because I am running a little ahead of schedule and wanted to see if they could see me early, and if not, I would simply do some shopping at Petsmart. Much to my dismay I was told by ** (sp) that my appointment was not for the 13th, it was instead for the 20th. I went on to explain the situation and asked why I would ever schedule an appointment for when I was out of the country, to which she replied that I should ask myself that question. I become more frustrated and was trying to see if I could get in later that day, and was told I could not. I explained that if she reached out to Dr. ** she would confirm that I was indeed scheduled for that time. She refused.

The following day, on the way to the airport, I was able to contact **. I told her about the conversation I had with her employee. She actually called me a liar and told me she knew that particular employee would never talk to anyone that way. I immediately challenged her to pull the recording from the conversation we had. They, conveniently, do not record their conversations! I went on to talk to ** about the incompetence of the front desk. She became audibly angry and asked if I was calling her incompetent. I answered in the affirmative, and told her it was clear why the front desk was so terrible; they watch her interactions with clients and simply mimic her sad, unprofessional behavior.

Shortly after I terminated the call that was going nowhere with the incompetent, unprofessional manager, **, I received a call from **, their regional medical director. She had spoke to ** and had already made a predetermination as to what had transpired. Rather than listen to me, and accept the problems with her front desk staff, and manager, she wanted to talk about my tone, and even cadence. I was clear: at no time did I yell; at no time did I lose my temper; at no time did I use foul language with either of the employees. She then wanted to hear the tone with which I spoke to them. An absurd suggestion. I was appalled by her accusations.

** then suggested that I go to another hospital, or, to put it more clearly, rather than discipline, or even fire, an incompetent employee, she would rather fire a client. I was clear that I went to that locations for the two doctors, period. The absurdity of her management style is beyond comprehension. There is a reason Banfield has 177 reviews and only 1 star. It is a top down problem!

The problems started when they wanted me to drop my cat off. Suddenly, they were not able to get anything done and wanted to up-charge me $120.00 to sedate my cat. I would not pay for this and of course, they were not able to give my cat his shots or do his blood work. My cat received no services that he was provided by his wellness plan. I think this is a ploy so they get more money from you and if not, they do not have to provide the service. I call this a scam and a rip off.

Then, I tried to call to cancel the wellness plan. At this point, I have called over ten times and sent at least three emails in an attempt to get someone to cancel my plan. I am once again, put on hold by the Wellness Plan as I type this review. This is horrible customer service and I would not recommend this hospital or their vets. Do not buy the wellness plans. They are not worth it and more importantly you are being taken advantage of. Your pets are not safe with Banfield. I am hoping that I am able to cancel in the near future if I am ever able to get in touch with a real person.

About six hours later, the vet called me on my cellphone saying that it seemed like my dog had eaten something that she could feel it in her belly but she couldn't properly see in the x rays what was it so she had to send it to a specialist for interpretation. Meanwhile she would give me some medication and send him home until the next day - that would costs us an additional $500. Oh wait! It wasn't all, she said that my puppy might go into surgery and if he did not make it we would still have to pay for the pet plan. She told over the phone that he could die, I immediately freaked out. We went straight to the Banfield on Tuskawilla Rd, Oviedo, after paying like $260 we went to see another vet who helped our baby in only one hour. We are just grateful that we did not signed up for their plan and we took our baby to a reliable veterinary that actually care for pets.

Then after this incident went in for his just regular checkup and was asked if I needed ** - I stated I ordered online because it was cheaper (I did inquire about the price). I guess my account was flagged because I order online and Banfield denied. I called to inquire and got into the loop with the young lady that answered the phone. She state that she wasn't sure where the prior authorization was proving that my dog was on the medication. Banfield was the one that approved - Hello we have a problem. I am now paying for two dog plans for the same dog because Banfield couldn't / wouldn't get him in. I am done!!! My son has use them for years - 3 animals they are switching also. Everyone look at the local vets - a lot of them are offering the same plan and actually care and will get you in. My new vet is awesome and he and his staff are from Banfield.

They refused to clean my big dogs teeth even though it was on the plan due to high elevations of some test but the high elevation had been a constant for over 7 years but NOW it was an issue. Pay for more medication. They refused to clean my small dogs teeth as well. On July 10, 2016 I took my dog is his annual wellness check-up. They told me that he had an ear infection. Less than 72 hours later, my dog had TOTAL hearing loss in both ears. My dog is now completely deaf due to the medication that they gave me. I'm sick to my stomach for my dog. On the bright side, they cleaned my dogs ears again for free.

After having paid for testing for F.I.V. at the Morrell Rd., Knoxville, TN location, they didn't even bother to check the results, just try to sign us up for a Wellness Plan, which they proceed to bill us for, and make us go in for checkups, and continue to not see the F.I.V., which they were supposed to be checking for. Sure glad I paid a full year subscription, fees, and other medications for absolutely nothing. Our cat could have been on some form of medication to help manage pain, as well as help prevent our other 2 cats from contracting F.I.V., yet Morrell Road couldn't bother to check their test results after our check cleared. Absolutely ridiculous.

I would like to say our West Chester, Ohio Banfield did find it immediately (it being F.I.V., and I guess also HIS genitalia), and have been incredibly helpful and understanding. But it never should have come this far, never should have gone past our initial checkup and testing before even TRYING to sell us more "services."

He then changed his story and said it was just their policy and not a privacy issue and still refused to help. As if we hadn't been through enough with Ramey passing away. Now we have to deal with this. We will never use this company again for pet insurance and after reading numerous online reviews we are not the only ones that this company has done this to.

My friend ended up having to wait 2 days to have the pup seen somewhere else and turns out it was pneumonia and she died today. One would think that when the word "Hospital" is used in the name of the company, that emergencies would be accepted. I have called and will not be renewing my wellness plans I have for my 4 pets. I refuse to take my animals to an uncaring vet.

At the end of my contract I called customer service to cancel both cats' wellness plan. Unfortunately, and might I add conveniently, only one cat's plan was cancelled. 11 months later, when I finally called again to cancel the second plan, I was told that since it is a yearly contract I would have to pay my final month before they could cancel my account. Let me repeat. I paid 11 MONTHS more than I wanted to pay. So, in my desire to be done with them I paid the account balance over the phone.

Two months later I received a bill stating I had a balance remaining and needed to pay $20.95. When my husband called to remind them that I had paid previously, they not only told him we owe $41.90 but that we had to call a different number to cancel the account. I'm done. I hope your awful company goes bankrupt. You are taking advantage of people and using awful business practices to cheat people out of their hard-earned money. I have nothing against the wonderful veterinarians that have taken care of my kitties, I sincerely hope they are able to find better jobs at more reputable hospitals once this horrible company goes out of business. P.S. If anyone reading this wants to close their account try this number first 1-888-649-2716. It will save you time.

When I asked my new vet what her opinion of Banfield is, she said she had gotten a job with them when she was a new vet school graduate. She came for orientation and at the end of the day told them she was not taking the job due to the pressure to first of all sell the Wellness Plans then reviewing their charges realized they were gouging people for outrageous charges. She wanted no part of this scam and left and is happily in private practice now. I purposely buy nothing from Petsmart because although they claim to be separate, Banfield is a Petsmart entity. This whole operation should be shut down. Going to a private vet has saved me a tremendous amount of money after my year of being a victim of Banfield.

They took X-rays and said his liver was enlarged (two vets later and a vet specialist said his liver was fine and never affected) and they gave me liver medicine for him (which made him sick and have tic seizures). And they took his blood and said his liver enzymes were elevated (he didn't have a liver problem) and that his kidney values were high normal (but Dr. ** didn't suggest K/D food or anything to help his kidneys). 2.5 months later he died of kidney failure. I am ready for a Class Action Lawsuit - my Baby didn't deserve to receive shots and medicines that made his kidney disease worse. He will be so missed and is still so very much loved!

On December 30, 2013 I took Bailee in for a check. Her vet recommended that we do x-rays and that if I upgraded Bailee’s OWP they would be covered so I said sure. What she didn’t tell me was that if you upgrade, the plans’ inception date starts all over again so now Banfield says her enrollment date is December and they want $483.40 to allow me to cancel. My Bailee has Addison’s Disease and has to have an injection of a steroid called ** every 26 days. When I first started with Banfield they were charging me $156.79 per injection but with my discount from the OWP I was paying 133.27. When I left them they were charging $171.20 and I was paying 136.96 because of my discount. During my time at Banfield, Bailee received 38 injections for a total of $5,157.36. I found a new vet after leaving Banfield and took Bailee in for her ** and when I went to check out they charged me $41.00!

Twenty-six day later she went back for another injection and again they charged me $41.00. By now my battle with Banfield was really heating up and I accused them of price gouging and demanded a return of $3,599.66. The vet assigned to my case, Dr. **, didn’t believe me and said he had to verify that what I was telling him was true so I gave him the phone number of my new vet. He was authorized to confirm only that I was paying $41.00 for a drug he was saying cost $171.20. My vet’s office called to tell me that they made a mistake and from now on the injection would cost $100.00.

Are they also price fixing? Let’s assume my vet did make a mistake. If he can charge $100 and still make a profit it seems Banfield could also which in my mind still leaves me with the assumption that they are overcharging for drugs so that when they give you a discount, which looks good on paper, you are really paying the regular price or slightly elevated price for the drug. I believe they have still overcharged me to the tune of $1,092. I believe I should be reimbursed for the overage and if they want to they can deduct what they say I owe them and send me the balance.

My Bonnie went in for her dental cleaning on Sept. 3, 2013. When you check your pet in they have you sign all kinds of contingent forms just in case something is discovered during surgery that they need to fix. When I picked her up later in the day she was minus half her teeth! The dental cleaning which was free ended up costing me $753.33. I will admit she had some periodontal disease but I didn’t know it was that bad. OTHER THINGS TO WATCH OUT for: You’ll be told to put your dog on prescription dog food. This is where PetSmart benefits greatly from having Banfield in their stores. Five pounds of Hills T/D costs almost $22.00. Fifteen pounds of Nutro which I believe is superior in nutrition costs $27.00 and it carries the AAFCO statement which Hills does not. You’ll experience long wait times when you go in to pick up your pet after a procedure. Usually between one hour and one and one half hour.

After a surgical procedure they will have assembled items for you to take home with you and pay for such as the Elizabethan collar. Bailee had surgery three times and three times they had to collar ready to go home with me. I refused it because I still had the one from the first surgery. They also had cleansing wipes and ** even though those items were no longer indicated by her behavior. She wasn’t leaking or licking. I refused those as well.

Here’s a switch. I have nothing but praise for the vet who took care of my girls. She is one of the finest people on the planet but I do worry about her. I believe she is being worked to death. On one visit I made, she was the only doctor there and she had 30 pets in for wellness checks. I pray all those pets didn’t need their teeth cleaned. That seems like a terrible burden even for superwoman.

Now I call and they more or less do not care. It must be very funny for the office to stone wall every one and destroy people's credit. Why can't Americans treat each other with respect in a time when we need it the most. Banfield is by far the worst. This all started because they did not tell me about a $7.00 upgrade on my wellness plan. Every review on here is like that. Stay away, these people are liars and con artist.

Updated on 7/12/2016: I just paid the woman (Janel) in collections and never received a pay off in my e-mail.

And also told me if my dog was alive in the morning to bring her in and they would squeeze her in during the day because they were booked. I took my dog to the emergency vet and they gave her fluids and something to stop the vomiting and to take her to vet first thing in the morning. Well my dog didn't make to the morning. She died during the night. So first thing in the morning I called the Banfield Pet Hospital to let them know my dog didn't make till morning. The vet tried to blame me for my loss. Wow what a thing to say when I just lost my baby. They couldn't accept that the medicine they prescribed might have killed my dog. I almost went to the vet just to give them a piece of my mind, but I know I would have went to jail. They were the ones who told me what was wrong with my dog and prescribed her meds and them killed her.

My poor baby didn't deserve this at all. I will never forgive myself for taking my baby to this place, because I lost my best friend. They don't care about the animal's or our feelings. Please never take an animal to this place because you might not have an animal to take home. I wish they could feel my pain and sadness I feel, and what my poor baby went through. I am sure my dog suffered through this and nothing I did helped. I will never refer anyone this place and will never say anything good. They killed my baby and tried to blame me for their mistake. Please beware of the way your animal is treated and diagnosed. They kill!!!

A few hours after we got home from the visit, my dog broke out in hives. I called the 24 hr vet. Was told to give her **. It helped. I called Banfield in the morning. They didn't seem concerned, and said if it happened again to give them a call. Well last night it happened again - even worse. Called er vet. Was told to give more **, a double dose. It finally got better. Now on day 3 of the contract, I want to cancel. They give you 4 days. BUT the problem is they ran a crap ton of expensive tests and procedures and administered meds (none of which I agreed to). If I cancel they want me to pay back these services which cost just as much as keeping the damn plan. So I called the location I went to, and spoke with the manager there. He was very firm that they would not cancel without me paying for the services, (which I'm not even sure they performed) whether I agreed to them or not. That this is the way they do things.

I tried to appeal to his humanity but he pretty much said his hands are tied. He won't just part ways with me and call it even for the $72.90 I paid to start the plan. I told him I will become a protester at his location, hand out information to everyone going in, contact the news, and a lawyer if needed. He said he would get back in touch with me after he contacts his superiors and company attorneys. They did not have my consent to do all these things to my poor dog. I feel they were trying to get the services' charges so high that it would be pointless to cancel. They administered vaccinations that made my dog sick. They did not base treatment on the information I provided. They didn't even properly record the vaccination records that I provided. They said some of her blood work was abnormal, but then the paperwork they gave me says "machine error" on the abnormal results.

They wanted me to bring her back to be dropped off and leave her there for more testing; more $ for them. There are many inconsistencies in the paperwork I received, regarding what tests were even actually done. They didn't even give me a detail of the services rendered until after they had me sign the contract electronically (without being given a physical copy). The receptionist briefly stated the electronic payment policy and said "Sign here".

I have cancelled my debit card, so they can't take any more money from my account. I am waiting to hear back from the practice manager at this Banfield hospital, Ron **, but I am worried that they may not be willing to resolve this matter without me having to pay the $400 for services that I did not consent to. I do not want a negative mark on my credit, but I do feel that I have been scammed. I will not pay them another cent! Arrrggg, so frustrating. What they did is wrong and beyond unfair. Any way I can get this place investigated and stopped from doing this to others and their pets?

The test was called an Eco. So I did that. It cost me another $300 just for that test. Well that hospital told me it doesn't recommend I do the dental cleaning because they are not sure if she will come out of it. So I go back to Banfield with these results and tell them I will pay out of pocket for the test that was done under the $40.95 plan and that I wanted to go back to my original $24.95 plan since I would not be using the $40.95 plan. They told me that "you can't downgrade" so they gave me the number to corporate, (866 894-7927) and wished me luck downgrading. As if they knew it wasn't going to happen. I called corporate and they told me that I couldn't downgrade and that I had to wait out the rest of the 11 months now paying $40.95 for a plan I don't need and that after the 11 more months I would have call back and cancel my plan and start a new one for the $24.95/month. This will not be until May 2017.

This is ridiculous. This is how they take your money. Be very cautious when dealing with this pet hospital. They will nickel and dime you to death. I don't think there has been 1 single time I have come out of that hospital without having to pay for something they suggest even though they have you on a plan. This company is just as bad as car insurance where you pay and pay and pay and when you need them they make you pay some more. I will be canceling my plan after this year and going with someone else. I highly recommend you do your research on this company before joining.

I was seen at the surgeon's office. They repeated the x-rays due to Banfield's x-rays being blurry. Their finding was that my dog had two prior breaks, one was a broken toe and a fracture of in the foot and the new break was the bones in the foot joint. They suggested removing the leg. Also, they saw bladder stones on the x-ray which needed an additional surgery. They told me Banfield had wrapped the leg with the broken toe sticking out and that was the reason why my dog was in so much pain leaving their facility.

Since January, I had my dog into Banfield numerous times complaining that he might be in pain for the same leg because he was attacked by another dog and he was showing signs of a bladder infection. At no time did they ever say he may have a broken bone or possible bladder stones or needed an x-ray. My surgery bill was over $3700.00 and they should be responsible for the whole amount plus the whole amount of cancelling this Wellness Plan due to the fact I will never take my dog back to their facility again. They failed him. He is the only one who suffered here. You pay for insurance for your pet and you trust their expertise that your pet is in the best care but in this case he slipped through the cracks of the system. I just want them to own up to the fact that they failed and should pay. In my opinion do not pay for the Wellness Plan or take your pet there. Go someplace else!

If I use my ID - it tells me I'm already set up but I can't ever get past the need for an unrecognized username/password. So I moved on to the automated system provided in the letter. The first day, it did not work. I called another number and was told their automated online system was down. I explained the entire situation and was told I needed to go to a Banfield location, to which I explained that I had done that and this caused the problem in the first place. Today, I called the automated line and it worked to the extent that when I made my payment and to hold for processing, my call disappeared into a black hole. I then called another number to make payment and cancel.

I was told I can't cancel until I'm current but that I needed to use the online system... ODG... so I called another number and their wait times were 11 minutes and I could opt for their call back service. I'm still waiting. It is crystal clear that Banfield lacks integrity and has absolutely no interest in doing the right thing. I want to pay my bill, avoid collection and cancel, and the only thing they are interested in is "forcing" me to stay in a plan that is neither useful or necessary. I feel that I am being held hostage because they can affect my credit. Seems fairly illegal to me.

After reading numerous complaints, I ran like **. Canceled the appointment and made an appointment with my local vet, who I trust with my precious children. I won't be charged inflated prices, nor will I be charged for numerous pets with one visit. Thank God for sites like this one. After checking the wellness program price against the cost of 2 visits with full care and vaccines for my dogs with my vet, I will save over $300 in vet costs. I will make the one time payment to my vet before I ever step foot in a Banfield clinic or take on the wellness program. Take the advice of people who have been there if you're considering Banfield, go to a reputable vet. It may mean the difference of life or death for your pet.

Each time I go they try to get me to pay out of pocket knowing that the reason why I have the plan because I don't have the money. Each time my Yorkie get her teeth clean they always try to get me to pay for this pill to calm her down. Its cost about 24 dollars and I tell them, "No she is fine, I gave her meds for that already." And what do they do, they did it anyways and didn't charge me and my dog was sick for weeks because of it. And I am OCD about my dog and I make sure she healthy and her teeth are okay, and somehow knocked 3 lower teeth loose and wanted me to pay them to pull them. That would cost me 200 dollars. I told them, "NO that your fault not mine".

Lucy on this meds that control her bladder... She pees all over herself and this pill helps her control it but the side of effects is cancer. So she has to get blood drawn before she could get the meds. I understand that but when I can't get her in the doc won't call in her meds and that make my dog suffer. I have to beg the doctor to do it. We have bad storms here. They work around mine scheduled not theirs. I try to cancel it and they said I would have to pay ** load of money! This isn't a damn credit card. I hate the doctor, I can't go anywhere else. I tried since they didn't do the meds, they can't refill them. And oh check this out, so If you are 1 day late on her Rabies they won't be good for 3 years only 1. That ** but the DAPP was 3 days. I don't go there often and they still take out the money. That ** stupid, they should only take out the money if you use them! Help me I am stuck!

More expensive tests and the only way they will continue this medication is continuing the expensive tests every 6 months not to mention the medication is 50% more expensive at Banfield. They will match other pricing but expect to be there at least an hour even after calling the refill in and bringing a print out of the price every single month. Yesterday my baby went in for the 6 month test at 7:45 am, at 4:30pm I had to call for a status. Well to make this story shorter, they released my sick dog at 5:30 with a catheter still in his paw. They overbook and do not really care for your pet. STAY AWAY FROM BANFIELD.

Needless to say, after 26 hours of paranoia, no sleep, panting, pacing and a heart rate of 200, my dog has been admitted to a hospital for 3 days. I wouldn't trust this hospital for a split second, and quite possibly Banfield on an entire scale. Beware of the trust you put in their services. My naive trust almost cost us our animals life, and did cost us more than our savings account as well as hours of suffering on an innocent animals behalf. I will be cancelling our wellness plan, as I have been a consistent customer for years, but the third time is enough. Wake up, and remember why you've chosen your profession Banfield.

It is not advisable with some pets symptoms to put off seeing the vet for a week or more. It becomes stressful, in terms of worry about your pet and also a financial burden, to be paying monthly for these wellness programs and then not be able to get an appointment when your pet is in need of timely medical care. At that point the option is to go to an emergency clinic where the office visit fees and diagnostic fees, such as Xray, blood work, etc. are much higher.

She then proceeded to tell me that my dog was having some dental issues and again tried to push their insurance on me. I was just about ready to walk out when she finally agreed to prescribe more pain medicine, but would only give her 2 weeks worth. She left the room to get the medicine and I looked at my dog's teeth because again, she is only 2 and I hadn't noticed any problems with her teeth or gums before.

What I saw was the DOG BISCUITS they had just given her stuck to her teeth. I told the vet tech this and asked her to relay this information to the doctor. She nodded her head rudely and didn't tell the doctor as I had asked because I got a "reminder card" in the mail a month later telling me that "the vet noticed some issues with her teeth" and I should reconsider purchasing pet insurance. They were just rude all around. When I was checking out they overcharged me for the visit and AGAIN were rude when I pointed this out. They were SO put out when they had to do a refund. It was their mistake!!! I will never go here again. They only care about making money, not about your pet.

I believe if you started this as a Pup and maintained regular appointments it may be a good option, but if you love your older or sick dog, don't bring it here. It's a wellness program, wish I thought more about that before I had my beloved Moe killed. Be careful of vaccinations with older, smaller dogs also... It's a scam. House dogs do not need Rabies. There was a zero chance he would have been attacked by a rabid raccoon; but 100% chance that Rabies shot could kill him and it did. Don't let those vets bully you into them.

I got there and asked for the bill -- $569.62!!! "What?" I said. I start shaking like a leaf, astonished. The cats needed extra sedation because they were aggressive and they could not do blood work. Wouldn't you be aggressive too if you had to stay on a cage for 10 hours, without anything to eat since 10 p.m. the night before? My cats don't bite nor do they have sharp nails. Nails were trimmed the week before at the same hospital!!! But of course I had initialed next to the $62.91 each for the sedation. They showed me. They also charged for another physical, even though they had one done last week at the same place. Also, they charge customers for "medical waste disposal." Wait a minute, they have a license to operate a pet hospital and we have to pay for disposing medical waste???

Fee after fee... Rip off! They should be audited and inspected. They don't care about you or your pets. When I dropped them off the clerk shouts on a phone, "DROP OFF!" as if dropping off a sack of potatoes. STAY AWAY from Banfield! Sorry PetSmart, but I will not shop there anymore. I don't want to even see Banfield inside your stores.

Just to humor him I asked, "And what does all this involve as far as money?" I almost dropped when he said it would close at least $1000, to start! I told him I couldn't afford it and he responded with, "Well what about $700? Can you do that?" I took my cat and left faster than he could take his next breath. The next day for about $40 my regular vet prescribed some pills and in a few days my kitty was good as new. Banfield, Scamfield. What's the difference???

So me and my mom ran to the car to take her to a different place. She was laying in my lap and we were driving as fast as we could. Then she started breathing harder. She stretched out her legs, then scrunched them back in close to her chest and started shaking. After that she went limp and stopped breathing. We got to the other vet and they did everything they could to try to bring her back, but they couldn't. They told us she probably had a liver disease and/or an abruption or something else besides bad diarrhea.

We went back to Banfield to complain, but the doctor kept trying to make some stupid ass excuses and tried to blame it on us. He then told us that he didn't offer us the blood test because he was told that we had some financial constraints, so apparently he couldnt even offer us a blood test. He was trying to use bigger words to try to save himself. Then he told us that he told us before that we should have taken her to get IV, but when my mom was told that, she had it that since they are a pet hospital that they would have done that for us, but they didn't. So the moral of this story is do not go to Banfield Pet Hospital. They will not take care of your pets, and even if your pet dies because they give you the wrong diagnosis they'll probably blame the fact that your pet died on you because their ego is too large.

This is my first puppy, I am a new pet mom and just wanted what would be best. I am on a tight budget but figured her health came first! About 2 weeks later I took her to another vet for her to receive her vaccines, and was informed her ears were inflamed!!! The vet said, "Didn't anyone ever tell you, don't go to PetSmart?" Which is when I decided to actually read the reviews from other pet owners and their experiences. My jaw dropped when I saw the 1.2 star rating!!! SMH! All they care about is your money, NOT your pet's well being!

The adoption center told me that the kitten was fine at least for the first year and didn't need anything else. I went to the hospital to cancel and complain about the situation but they told me that the adoption center was wrong and the other vet I visit was wrong as well. I had to dispute the charges and supposed they were going to give me half off but when I got the bill and they only gave me $10 off. I called them and they just hung up me to avoid me. Please stay away!!!

She called back hours later and "I'm sorry there is nothing we can do for her. She has cancer in her lungs, liver and in bowels. I was like “For five weeks you people keep telling me she has fatty liver disease.” I took her for a second opinion and she say it's better to let her go. My heart just broke when she say that. I called Banfield and did a complaint against the doctor. After a week I call to find out what was done about it. He the doctor did everything she could for my cat and that I owe the $280 for her wellness plans if I want to cancel since she passed away.

I called the billing service number on Nov. 3, 2015 and again, express that I did not want the insurance and that I did not authorized auto billing. I received another Banfield billing letter dated 11/20/15 with the amount continuing to increase. I followed up with a letter dated 12/1/15, expressing my frustration with Banfield's representatives and did not want the pet insurance. I received another from Banfield on 1/21/16 with a more threatening tone and stated the amount now owed was $107.80; continuing to increase each month.

January 26, 2016, I called the number on that letter in order to resolve this issue and stated again, "I did not want the insurance" and stated "cancel, cancel, cancel." (I have a witness to this call) and I also asked during this call to the representative, "why didn't the representative that I spoke to on the November 3 call cancel the insurance as requested." He stated something to the fact that he and other representative cannot while there is a balance due. That did not make sense to me.

January 26, 2016, I followed up with a letter again outlying all the attempts to stop Banfield from continuing to bill me monthly. I even sent a check for the $107.80, just to stop the harassment and to keep my good name and credit rating. However, they never used it and in March 2016, I received a collection agency notice and now I am getting harassment phone calls.

Banfield was great. I didn't expect any reduction in the agreed plan contract because the cost of his medical care exceeded the agreement. I didn't even ask when I called, I just inquired on how I could be sure they don't auto-renew since he died. A wonderful person, Becca, waived a few months of the fees and shortened the contract time for me. Very unexpected. She said since I have used Banfield in the past and she could see how soon he passed away she could assist.

I was NOT expecting this. Anyone who purchases a wellness plan is well informed that it is a 12-month agreement. You're not entitled to get out of it because something happens to your pet. Perhaps, people on this ConsumerAffairs complaint site need to just adhere to the agreement they agreed to instead of thinking someone owes you a favor or something. My experience with Banfield was wonderful and frankly I have always had good experiences with their vet care. I would recommend them to anyone.

In the past when emergency issues have come up, we have received prompt assistance and empathy from other local veterinary services. Sadly, today's experience has left a negative impression with me. Since there is obviously little value in a Banfield Wellness Plan, my wife immediately canceled the remainder of our service contract. I will NEVER utilize Banfield's services again. I WILL absolutely convey to all of my friends how little Banfield cares about providing quality care for their customers.

We can only guess that Banfield had hacked into the Pet Smart Register Receipts to find her bank card information!! We called our bank and they confirmed, Banfield had used her debit card information to make this illegal withdrawal. Banfield committed fraud when they stole my 16 year old granddaughter's bank card information!! We have filed a police report and plan to pursue this illegal activity until we have justice!! Consumers beware, your card information is NOT SAFE or Protected at PetSmart!!!

We dropped our dog off for his shots and picked him up hours later. He was totally disconnected and spaced out. He had a "I just got **" kinda personality which was weird because he's usually playful and happy. I KNOW WTF!! NO MEANS NO BANFIELD!!! I don't know what happens behind those doors or if this is all my imagination but it is this customer's option that something doesn't smell right and it's not my dogs shattered ball sack. Banfield doctors actually have contests with each other to see who can run up the most money throughout the day. This information was told to me by a friend of mine who works the front desk. All employees are trained to push product like their Ben Affleck on ** the movie boiler room!

A week ago she had to be put down because of massive blood loss from the sores. While my dog was thirteen, I feel if I had gone to another vet, I would have gotten better care and giving her more of a quality of life even though she was a senior. There would have been a diagnosis at least. If I get another dog, I will not be going to Banfield again. I feel a local vet would have given me better care.

But I didn't see the point of Dr Velia ** screaming at me just to tell me that and asking if I wanted to put a muzzle on him so they can administer the shot. She was very unprofessional talking to me when she could have talked to me politely and should have took her time getting my dog be comfortable with her and try earning a bit of his trust. There's no need for screaming. I'm never going back to this doctor again. Very unprofessional!

Today I called up there to set another appointment to get my dogs shots renewed and I asked the first lady I spoke with to hold on and she hung up on me. The second lady was short of calling me a ** and would not do as I ask of just doing the shots and nothing else... The people are very rude and disrespect to the owners of the animals. After this visit I will never take my dogs to this vet again and do not recommend at all... They need completely new staff!!!

3 months later, I call to cancel my last dog's plan. They tell me that she had already been automatically renewed, and I would have to wait another year to cancel her policy. I flatly refused and blocked the automatic withdraw from my checking account. Now, 4 years later, they have sent the 500+ dollars they say I still owe to a collection agency, and it has now negatively affected my credit score. I am still in the process of disputing with TransUnion and Equifax and hope that I can get this matter resolved. In short, if you're happy with the process, good for you. Just be careful. Once you're in, they're going to pull every trick in the book to not allow you to leave.

2 weeks later not knowing what was wrong after antibiotics and pain killers, she examines her back and realizes with my baby's reaction that it is her back... UNBELIEVABLE!!! This breed suffer from back problems. You couldn't try doing that exam before the $1200 bill? To avoid the $1200, they suggested upgrading her wellness plan to just pay $400 but an additional $28 a month on top of the $48 a month I was already paying. Now in for a year contract if not, I get charged for everything. I wait to cancel them. Vets do not know more than what you can google yourself. Please read reviews before committing to this place. They're all about the money, not your pet's health.

Turned out she had lymphoma after they treated her all week for pancreatitis. It was only after I took her to another vet that had ultrasound capabilities when we got the devastating news and we called our family to rush down and had to put her down right then. Banfield tortured my dog for a week while we paid thousands of dollars to them. I can't tell you how unprofessional they are, they are not real vets. If you love your pet, stay clear of this animal torture clinic!

This is unacceptable. When I am present and their anal glands are expressed, the dr is very careful and keeps everything clean. That's like having a colonoscopy and waking up to find yourself full of crap. And then walked to the elevator and told you goodbye. There was a time when this clinic was different, had better ethics and careful procedures. Dr. ** was great and so was the staff at that time. Now it appears the one doctor employed practices and then leaves. I am never going back here. I am going to try the one in PA. If that one is just as bad, I will end this plan. It's not really worth it anymore.

The doctor told us that she had a food allergy and that we should put her on a prescription diet - specifically "The Hills- Zd" and periodically if she has an upset stomach (if we hear rumbling sounds) we should give her some famotidine (pepcid). So we did that. Over a 4-year period, my dog saw 4 different doctors and all four were informed of her condition - the throwing up had lessened, but was still occurring periodically, her cholesterol level was moderate, and she was still having diarrhea and mucous in her feces as well as periodic loss of appetite.

Fast forward to 2015, we moved to another state. In October my sweet baby-girl got very sick and was throwing up repeatedly and refusing to eat. Immediately, I took her to the local Banfield and they did tests and said it looked like pancreatitis, and that they wanted to keep her all day to give her IV fluids. They sent her home with 3 different medications to counteract the stomach upset and help with her inflamed pancreas. I took her back for 3 consecutive days during which they gave her IV fluids and monitored her and retook blood tests. On the 3rd day they said that she should get an ultrasound. I immediately took her to the local pet specialist hospital since Banfield does not have ultrasound capability. I waited in the lobby. 15 minutes after they took her for the ultrasound the technician returned and said that the doctor would like to speak with me.

They led me to a room where the doctor explained that my sweet baby-girl was deathly ill-in serious condition and that her gallbladder had burst. They told me that she needed emergency surgery or she would die and be in severe pain until her moment of death. I was devastated. I was in shock. The surgical team came in and asked me about my baby-girl's medical history. They commented on how well I knew her health history, and they were shocked that when I told them how long she had the symptoms she had - why hadn't I done something sooner?!? I told them that I had done everything I THOUGHT I was supposed to do in informing her veterinarian and taking her for check-ups (and interim office visits because of complications). I then begged them to please do everything they can to help her. Crying, I kissed her on the head and told her I loved her.

1 hour later I received a phone call telling me that there was nothing more they could do to save her and that her gallbladder had been leaking for a very long time and that it had disintegrated in their hands when they opened her up. They told me that because of the prolonged leaking, her liver was destroyed. I didn't think I could be lower than when they told me how sick she was. I had to make the decision to let her go. The hardest thing I have ever done. She was my child, my family. The pain in my chest was incomprehensible. My family gathered at the hospital to say goodbye to her.

I know the stages of grief that people go through because I am a psychologist. I know that anger is one of them, but the anger I feel over this is more than justified: In 4 years my baby-girl saw FOUR DOCTORS at the SAME Banfield! and ALL FOUR misdiagnosed her! NONE of the FOUR DOCTORS suggested an ultrasound, not a word! This could have all been prevented if the Banfield in VA had simply suggested an ultrasound. I looked to see how expensive an ultrasound is and it can cost from 1500-4500 dollars.

This company is supposedly owned by the Mars-M&M company. WHY isn't there an ultrasound machine and a tech at each location and if they can't AFFORD to have it at each location WHY can't they have a portable one and technician that travels between Banfields on certain days to perform them???!?! WHY did it take my coming to a different Banfield to have the doctors there give OPTIMUM CARE!!??? Isn't the standard of care at each Banfield hospital supposed to be the SAME STANDARD??? They are not providing OPTIMUM care if they aren't even SUGGESTING what should be done.

Two days after my sweet baby-girl died, I called the Springfield, VA Banfield to tell them she had passed away and that they had misdiagnosed her and asked if they were interested in knowing the state of her condition so that they could use it as a teaching case so this wouldn't happen to anyone else. They said they did want to know and that they would call me back to get the information. They never called.

I called the corporate offices to speak to someone about the negligence experienced by my baby-girl. They said they would have someone from advocacy contact me to learn of the circumstances. They had the Banfield doctor that misdiagnosed her - the same one that said she would call me back months earlier (and never did) - call me!!?? Why would you have one of the people who I am calling you about call me? When I called them back and asked why advocacy hadn't called me they said a doctor was scheduled to call me... 2 weeks later and I am still waiting on that call.

I know there is a lawsuit going on holding them accountable for not providing the level of discount that they advertise by the wellness plans, but no one is after them for not providing the same standard of OPTIMUM WELLNESS and care across each location as they advertise. ALL OF THIS COULD HAVE BEEN PREVENTED IF: the doctor had done due diligence for her condition which was OBVIOUS to the Pet specialist hospital in a matter of minutes. That much mucous in her feces indicated a mucocele issue in the gallbladder, and if there had been an ultrasound test SUGGESTED or provided on site. She was in pain for YEARS, YEARS!! I can't wrap my head around the outrage and pain I feel over this. Banfield FAILED her, they failed US because we trusted them with a precious part of our family.

Next morning I called the local Emergency Vet Specialist and they took him in right away. He spent 2 days on IV fluids and pain meds. 3rd day he became septic due to his intestinal wall leakage. I agreed to have the Carolina Pet Specialist operate again. They had 24 hour doctor and tech care, and thankfully he is now still with us and is on the road to recovery. I will NEVER use Banfield again even for a minor injury. My cousin who breeds dogs and worked at Pet Smart for 12 years, she said she wouldn't trust Banfield Pet Hospital "with a dead skunk"! I agree with her.

Foolishly, I did not ask for documentation at the time as I mistakenly believed that Banfield provided honest and competent veterinary care. I believe if this documentation did ever exist, it was altered or destroyed when I filed a complaint with both the Better Business Bureau and Banfield's patient advocacy office. Banfield is a company that cares considerably more for their profit margin than for your pet's health. I would like to warn anyone who takes the time to read this to never contract veterinary services with Banfield. This is a mistake you may likely regret, and your pet may not survive.

It takes forever to drop and pick up my dogs. I don't know about other locations. The Northville, Mi is slow sometimes waiting over 30 mins to get my dog. Why because they want to upsell everyone before they take their pet home. So they make you wait. Why the pitch each and every one of us! So annoying. When my dogs plans are up I'm done with them, you can beat their prices all day long at other local vets. It will cost me more to cancel the contract than to finish it out. That is the only reason I'm finishing up the plans. Don't sign up. It's a trap. They play on our emotions and love for our pets to make money.

The annual contract rolled-over in March 2015 and we allowed it to continue. During this same month, our cat supposedly received a routine check-up and care (behind closed doors) during a scheduled appointment. Because the Vet had an emergency with another pet during our scheduled appointment time, I was asked to leave our cat in Banfield's care and I would be contacted when he was ready to be picked-up.

In late August 2015, one day before his next scheduled routine appointment, our cat went missing. My daughters and I have searched tirelessly for days, weeks, and months. We remain deeply upset and miss him very much. I can only presume he was attacked by a predator such as a fox or coyote. In September, my wife called Banfield to cancel the contract after paying monthly for 7 months during 2015 (March through September). While still grieving over our beloved pet, and to our surprise, Banfield had no interest in stopping the automated monthly credit card payments; therefore, I elected to close the account.

I asked the Banfield representative if this is the first time that a pet passed away (or went missing) during a contract. She said "no" and that Banfield will sometimes make exceptions when a pet passes. On two occasions now, I have asked to discuss this issue with a representative of management in an attempt to resolve the matter but I still have not received a call. I only receive monthly letters threatening collection agency intervention and credit damage, say I presently owe $62.85.

I have lost all respect for Banfield over this matter. I do not know if they ever provided service to our pet behind closed doors in March. Since my pet remains missing, I do not receive contractual benefits for the remainder of the term so why do I owe anything further? I welcome Banfield's management to act with respect, dignity, and professionalism in attempting to resolve this matter.

We adopted a Boston terrier and had taken the dog to Banfield for a checkup. Within days the other adopted Beagle had a serious seizure. We had only given him the 1 dose of Trifexis. The vet tried to convince us to put both dogs on Trifexis but after research we refused. We received a sizeable bill for the euthanizing of our dog with urethra cancer. They told us the plan didn't cover it. We are being billed monthly by Banfield for the Wellness plan for only 1 dog at $52 per month. If I wished to have a plan I would have it on BOTH of my dogs as I did before.

I have called more than 8 times to the local Banfield and they said that the plan would stop billing. In my last call I was told that I need to contact corporate in Portland to cancel the plan and that they were unable to cancel it at the local level. I have never taken either of my dogs back to Banfield since their initial check up. So they have collected more than $700 from me and sent us to collections for the euthanizing of our beloved dog for $150.

For example, want flea and tick prevention? They provide you with either Comfortis chews or Advantix gels... just as long as you pay for them separately. For my dog and my cat I paid over 90 dollars per month on their wellness plans. That's over 1,000 per year for only covering 2 actual visits. Plus, at each visit I ended up paying at least $150-$500 PER VISIT. Also, their cancellation process is set up so that you cannot cancel without paying back a large lump sum. I tried to cancel my dogs, and in less than 6 months of service, that's one visit I made, they claimed I racked up over a thousand dollars in services and so far I had only paid 600 on my plan. The only way to cancel would be to pay the 400 in a lump sum. This is not worth it, I suggest getting a low limit credit card (like $500) and putting it up for vet bills only. You'll save yourself the extra thousand that Banfield would have charged you.

When I complained about their incompetence as it relates to this misdiagnosis, the vet went on the defensive stating that though the tooth extraction had nothing to do with the brain tumor she was justified because the tooth was going bad. Banfield clinic is in the business of selling their wellness plan and up selling services to make money off our love for our pets. They are vultures and I discourage all pet lovers to make other choices for their pet health needs!

As expected, the number of tests were not needed given that they were both negative. The doctor sent me home with 3 medications for which I asked for the prescriptions to order at the human hospital I work for where I can get them for half the price. I even do this with my allergy medications which are normally more expensive at Walgreens as opposed to my employer's pharmacy. The doctor agreed to do this but seemed somewhat upset and left the room immediately and declared that "we won't be able to administer the medication then". I ended up finding the medications. Two of them at my hospital pharmacy and one online. I administered the medication religiously and did eye irrigations consistently despite my dog trying to bite me. And after two weeks, I saw no improvement.

I was not told to put a cone on my dog and apparently, my dog had been rubbing her eye after I put medication which made her infection worse. Because I am not experienced with canine eye conditions as I would have expected the doctor to be, I would have never foreseen this. I took my dog to the vet again for a follow up appointment. The doctor again did some tests because she said she suspected "an eye ulcer". It was obvious to the naked eye that my dog had an ulcer but the doctor administered Fluorescein to be able to diagnose. Again, this seemed unnecessary but I let them do it because it does not harm my dog. The doctor said my dog now needed an "aggressive treatment" and sent me home with a plasma serum drops and another antibiotic. Because I wanted to make sure that the drops were accurately administered so that my dog will not go blind, I said I would want to bring her for them to do it.

The doctor and the assistant had no problem quoting me how much this would cost, $7 regardless of how many times a day it needed to be done. Because of the medication administration service name provided, I confirmed with the assistant, Samantha, that they would clean her eyes prior to administration because putting medication over a dirty eye is just as bad as not putting on the medication. And she confirmed that they always clean dogs' eyes when they notice signs of discharge. I wanted to make sure I got this quote because they seem to profit from the services and I did not want to pay $100 a day for administration of the meds. For the first couple of days, I brought my dog in and the doctor did the eye irrigations and administered the medications.

After the first time I visited, the doctor said that she tried to charge me for one administration but that the system would not let her charge me for only one administration, only for two or more so she let me go. Anyone knows that if you visit Banfield, you never go home without paying so this was definitely not my decision. It was the doctor who said she could not charge me for one administration. For the weekend, I brought in my dog and was immediately told by the person at the front desk that the price for the administration would now go back to being $7 but opposed to what Samantha initially told me. It would be $7 for each administration. She said this instruction was left by the practice manager. I said okay and continued to wait for services.

I confirmed with the young lady at the front desk who would do the administration of the meds and she said that it would likely be Dr. ** (spell?) since Dr. **, the vet who usually sees my dog, was not here. After an unusual wait of about an hour, I was greeted by Natalie who did not introduce herself and did not state her qualifications (I found out later by asking the young lady at the front desk), who covered herself when my dog's pups almost jumped at her (to say hidogs do this) which made Natalie appear uncomfortable. For one, when the doctor cleans my dog's eyes, she always sees us immediately and does not make us wait unless it is time to let the first drops be absorbed before putting the other ones. These two behaviors were already a bad sign for me. I was also surprised by the fact that they were having this assistant do the administration since before it was usually the doctor. This was the third mistake.

Natalie had no idea what she was doing. I even asked her before anything happened whether the doctor would be able to do it and she asked me whether I did not want her to do it. I do not care who did it. I just wanted to make sure that whoever did it, did it correctly. This was the reason why I was bringing her in the first place. I then said that if she felt prepared to do it, then I was okay with that. I told her that because my dog bites WHEN YOU TRY TO TOUCH HER PAINFUL EYE, she should make a muzzle out of gauze. She apparently did not hear this and proceeded to look through the meds. She looked puzzled by the meds as if she had never seen them before. I had to tell her NOT to put dilating atropine in my dog's eyes since it was in the morning. I thought she would know not to but thank god I told her.

She then barely cleaned my dogs eyes and then of course put on the antibiotic drops on only one eye after I said that even though the instructions said to only put them on one eye, the doctor put them on both so that the infection would not spread. She then proceeded to put on the serum without even letting the antibiotic drops be absorbed and of course without putting them in the other eye. The girl had a puzzled look the whole time. I did not say anything to her and after thanking her, went straight to check out. I asked to speak to Practice Manager, one to clarify the pricing which had been changed twice and two, to address why they had the assistant see my dog this time when prior times my dogs had been seen by the doctor. This is not about academic elitism. It is simply that this assistant looked particularly clueless.

After asking for the Practice Manager, Jason, I was told that he was not available as he was in surgery. Natalie came up to me and said that she was under the impression that I did not want her to use a muzzle. I continued saying right, right because I never wanted to speak to her as her incompetence is clearly not her fault. She came to provide her unsolicited opinion in a very rude manner and was upset that I said Right, right and stated that she did not need my sarcasm. Well, I am sorry. I do not need your incompetence OR your unsolicited opinion either. I then contacted the national line to have Jason give me a call back because I wanted nothing to do with the hospital staff. He finally called me back and after explaining the situation, he reduced the situation to being my fault because I should have told the veterinary assistant what to do.

I am sorry but the reason I am coming in to have the medication administered is because I do not have any knowledge whatsoever about veterinary services. If I did, I would not be paying to have my dog checked out. He clarified that the doctor and the assistant's first information was correct, that the administration of the meds regardless of how many times it was performed would be $7. He then with an attitude said that I had not paid the previous times. Man, I am sure the staff would not have let me walked out if I would have had to pay so this is something he should talk to his staff about, not me. Second, he should not be asking a client/patient's owner to provide veterinary training. Third, he should not be hiring people who dislike dogs and are completely clueless about what they do. Fourth, Natalie never checked the monitor ONCE except for checking me in and he told me that there were no notes after how to clean my dogs eyes.

Well even if the notes would have been there, Natalie would not have known because she NEVER checked. Natalie never even introduced herself. Natalie never even asked me. I will come back to this place because I like the doctor and the assistant Samantha, and I want my dog to have consistent treatment. But if you can avoid this place, do so.

After 4 years I found this very funny and never knew why until I went to cancel this service... You can not just turn it off... First they drop any and all discount and mark everything back to full retail... Take what you paid in from what you used that year... and they will not do this for the full term just in case you went a year or two not using the service... scam. Example 4 yrs paid in 1500$, use of serves after their markup and discount reneges 1200$ one should get a $300 refund. Instead they go by what was used via a physical year of their choice so it will look like you paid 8 months at 200$ paid in and used 300$ in services... I could go on and on but I must get back to work to pay for a service I don't use and have not had the pet for the last 3 months... BEWARE OF THIS SCAM.

I paid over 1000.00 for specialist. That should negate my plan as they don't offer those services. So I am paying for nothing. I was never given a hard copy of this plan and feel that their practices are shady. There is no way to prove what was said to any of us about the plans cancellation policy and they tell you that things are covered when they are not!!! Someone should start a class action suit against them. I'm in if anyone wants to. I don't like being lied to and taken advantage of.

Now tonight I find him bleeding from his bum and all they had to say was find an emergency vet. Nice to know that they are great for healthy dogs, but when there is a real issue, they sluff it off. They always press for the most expensive treatment first, and ALWAYS get argumentative, trying to talk us into what they want to sell us (and it's always the most expensive route) and never seem willing to talk about options or alternatives. Furthermore, they keep ** at us to make him lose weight, why??? He has a nice hour glass figure and you can visibly see his ribs. These people do not know about different breeds. They do not realize that being half Chessie, he's gonna weigh more than a lab...

Going to find a new vet. I do not recommend these people to anyone. They're in it for the money, not the animals. And in addition to this, the couple times he has been in there for procedures he's always come home covered in urine, which smelled way stronger than his ever has. They DO NOT take care of dogs in their custody, never take them out and do not put down pet pads in their kennels. They just make them lay in it. It smells like it's from not only multiple dogs, but old as well (extremely strong, like urine gets when it gets old). They don't even have a dog walking area at their location. Richfield, Mn.

The Rochester Rd. clinic xray machine was not working so we were escorted to the Adams Rd. clinic. Xrays were taken and upon review over the phone with the doctor we were told that there were abnormalities and they could not determine if it was foreign bodies or infectious disease, then stammering and stuttering by the doctor followed by "I'm not sure how to explain it." That was the only explanation presented to us. It was then recommended to give the dog fluid under the skin. This seemed to be the only worthwhile treatment that we received that day. We were told by the technician that we would receive a CD with the analysis. She indicated the function was not working properly so they would email our normal vet the results. We were also told by the technician to not worry about payment and that someone would call us the following day to follow-up in regards to our dog's well-being and to get payment information.

During the follow-up call, no questions were asked on how our dog was doing. The call focused on payment ($427 was our bill - 4 Xrays, Blood work, fluid) and they treated us as if we ran out of the clinic with no intention to pay. During this call, when we inquired about our dog's analysis CD and email, we were told that they do not provide that function. Our normal vet had to retake xrays because Banfield failed to provide. This cost us additional money ($157 - 4 Xrays, with 6 cans of gastrointestinal low fat food, a B12 shot, and antibiotics), albeit it was nearly a quarter of the cost of Banfield but with more treatments provided. And our vet quickly dismissed the claim of any foreign body or infectious disease and indicated it appears to be a perfectly healthy looking stomach (although empty).

Today, as I look back on the event, I feel that Banfield stole money from my family. I have no CD to prove any tests were performed. The only confirmation of treatment I have is the fluids under the skin that my dog received because my wife and I had to help the technician provide the treatment. I will never recommend these clinics to anyone and will continue to look for review sites to warn other animal owners about Banfield clinics. Although their xray machine and CD/email services do not work well, their credit card machine works great! The money was immediately (less than 30 seconds) withdrawn from my account.

Common sense tells me this is kennel cough. Petsmart adoption gives you coupons for food, accessories, and a free Banfield examination. Since there was a coupon for this, I thought we could take her in and try it out. I had never had any experience with them so I thought we can try it. I should have read reviews before I went.

First red flag: My daughters took her in because I was working and they called me and stated that the front counter people treated them horribly because, "You are one of those people with the coupons." What does that mean? I have a coupon given to me by Petsmart because I took a kitten into my home so I should be looked down on? NOT!!!! Second red flag: They tried pushing the health plan and told my daughters that we needed to purchase this so she can see the doctor. This is simply an out and out lie. I am assuming that because my daughters were young (19 and 21) maybe the clerks felt they could take advantage but in my opinion they were just wanting us to purchase the plan, get our money and didn't give a flying leap about my kitten.

Third red flag: I get there and see the Doctor letting her know that I have seen this before and my feelings about kennel cough because of where she came from. In all fairness, I did probably have an attitude because she refused to treat anything unless I forked out $300 for a blood test that may or may not show her problems. After I refused, the treatment was "A shot in the dark" (was her snide comment), she gave me antibiotics for $65 a bottle (At my regular vet its $20.00) and wanted her back for another $300.00 if it doesn't work. Yeah, that ain't happening. I took her to my vet and she is happy and healthy and taken care of.

loves her (including my Pitbull) and we would be devastated if something happened that could have been avoided. I will NEVER step foot inside this so-called pet medical facility. My only hope is that these problems are solved before any more beloved family members are lost. The reviews I have read all seem to have the same undertone. Banfield is a corporation just looking for the next dollar.

Well, I paid the collections and receive yet another bill. It says it’s for $179 so I call and of course they say it’s now for $374. I asked the girl to explain how there were charges yet again and she repeats that I have a plan and still owe other than the discount rate. It’s like I bought a car on sale and months later they say "we're changing it to full price." However, I canceled the plan multiple times yet they still charge so I must still have a plan? They just say whatever to get you to keep giving out money. All paid and I am sure the account is not cancelled. We'll see next month. Some advice: Have your bank block them from auto-withdraw. Also, anyone that wants to draw up a case settlement, send me an email. Misrepresentation of service rendered and neglect of contract terms, sounds good.

Then I've had my dog on heartworm preventive since the age of 9 weeks -- she just turned 2. Banfield lied to the new vet I took her to and told them my dog has never been on heartworm preventive meds. Lies lies lies!!! They also had the audacity to tell me that once I became established with them I was under obligation to continue to bring my dog there and purchase meds there. There is no law that states that. The law also states a dog is required a heartworm test once yearly. My dog had just had a check up May 2015, had rabies and heartworm test done and her rabies is good through 2018 and her heartworm test is good until May 2016. They were looking to take advantage of me again.

They are in the business to take advantage of people and take money at all costs. Do not be suckered into their wellness plan. They are predatory and aggressive in pushing this wellness plan crap only to get more money out of you and mess up your credit report. They are less than professional and were in my opinion abusive to my puppy. They should be closed down for such shoddy business practices. Beware people of where you take your beloved pet and keep your hand on your wallet -- they will rob you. They have a way of convincing you that this wellness plan is to your benefit when in reality they are gonna end up charging you double and then some after you have paid your bill. If you love and value your pet and your wallet stay away from Banfield. Biggest scam going!!!

This wellness plan with the dental cleaning was over $100 more than the basic plan that I had originally agreed to. The only reason I agreed to getting the plan at all was because the employees working at Banfield informed me that my dog was in urgent need of many medical services and tests should I want him to remain healthy. Still that wasn't enough to convince me. I was then informed that all my dog's costs, save for necessary medications, would be covered in full. I was told that all medical examinations would be covered, several fecal tests, urine tests, blood work, the dental cleaning, and much more would be completely taken care of under this plan. After being assured several times that nothing more than the cost of the wellness plan would be charged to me during that year, I agreed. I paid the wellness plan in full costing roughly $530. To have my dog completely cared for for an entire year, the price seemed well worth it.

Because my plan included a dental cleaning, I was quick to schedule an appointment for him to have it done. Shortly after dropping my dog off with Banfield for his appointment I received a phone call stating that Banfield had done blood work on my dog without my knowledge to see if he was healthy enough to undergo the anesthesia needed for his dental cleaning. The blood work showed that my dog had some "concerns," so Banfield then ran a liver panel test, once again without my knowledge. They told me that my dog had elevated liver enzymes and not only could he not get his dental cleaning that day, he needed medicine to lower his liver count if he wanted to ever have his teeth cleaned. I was then informed that the liver enzyme test they had already done and the medication needed to lower his enzymes were not covered by my insurance and would cost me $110.

When I asked for the reasons my dog's liver enzymes could be elevated, they told me that it was possible he just ingested something his liver didn't agree with and that in a few weeks the levels would return to normal on their own, meaning the medicine they urged me to take would be pointless. I then asked the symptoms of elevated liver enzymes. Vomiting, diarrhea, lethargy, aggression, and more were among them. My dog had never exhibited any of the symptoms listed and doesn't still to this day. Yet still Banfield urged me to take caution by buying the medicine and scheduling another check-up in four weeks where they would charge me another $67 for another liver enzyme test not covered by my wellness plan.

If my dog's liver enzymes were down after the second test in four weeks, they said they would then agree to schedule his dental cleaning, but stated that they would need to use a certain medication on him while he underwent the anesthesia to keep his heart rate down. That heart rate medicine was over $60 and would not be covered by my insurance. Should his liver enzymes still be elevated after the four weeks, Banfield informed me that my dog would then need to be scheduled for an ultrasound of his liver which would not be covered by my insurance and would cost $255. I was then told the medicines and surgeries needed afterward should they discover anything in the ultrasound would also not be covered by my insurance.

Livid that the insurance I paid over $500 for did nothing to benefit me thus far, I demanded a refund. Banfield refused to approve my refund because they said I had already utilized over $500 in Banfield medical services. Medical services that were pitched to me under the false notion that everything would be covered. Had I known all of that, I would have paid the reasonable $15 for the single rabies shot I needed. When I confronted Banfield about lying to me, no one there would admit or acknowledge that they had told me upon purchasing the wellness plan that ALL medical services were included and after my one time fee, I would need to pay nothing else. They avoided my direct questions, beat around the bush, and settled on the fact that because I had already utilized medical services exceeding the cost of my wellness plan that I was simply out of luck and would not receive a refund of any kind.

I honestly believe that my dog's liver enzymes were and are still fine. My dog has been a healthy dog for his entire three years of life with absolutely no symptoms of anything. When I had taken him in for his rabies shot they had done blood work upon my signing of his wellness plan. I was told that all the blood work came back fine and that my dog was exceptionally healthy.

Yet not even two weeks later were his liver enzymes elevated and they were trying to get me in the hole for another $500 in medical expenses that were supposed to be covered under the amazing insurance they sold me. Not to mention the $500 in extra fees did not include the prices of the surgeries and medications my dog would "need" should he get a bad ultrasound for his liver. Not only did Banfield employees lie to my face several times regarding the wellness plan benefits, I also fully believe they lied about his health in order to get more money from me. I would NOT recommend a Banfield wellness plan to anyone out there looking for dog insurance.

When I called to cancel, after making alternative arrangement for fraction of the cost, I was told that I will need to pay $206 before I am allow to do so, and because I called within 4 business days, I would be given a "credit" for the membership non refundable fee. What looks like and what is presented as an insurance plan and reasonable way to care for a pet, amounts to a scam to charge higher prices than usual retail for drugs, double fee for what is a visit and an exam, and when asked if I should at least be able to be given a credit for a coupon of free exam, such was deflected as it needs to be addressed with a hospital first.

So after you wake up and you realize that you just purchased the most marked up veterinarian services, you better brace yourself for a bill for all the savings. If you in your folly gave up the entire price of $477 or more, only then you could expect some savings, but unlikely. And you will not be able to cancel the arrangement unless you provide the upfront payment charging you for all the services that they provided at non discounted rate, despite the fact that when they were provided no one explained that this is only a price if you remain the faithful payee for a year.

One should be able to modify the price of the service after it was rendered under the understanding of price 1 and then when even after keeping the fee for that period, demand a reimbursement for all the "special" billing which was the basic consideration offered for the agreement. Of course, all disputes are subject to arbitration under federal law and subject to contract law of Oregon. My advice, don't even think about it and get out as soon as you can.

The other problems we have had with Banfield besides the vets being poorly trained were financial. More than twice we had cancelled the wellness plan on 2 of our other dogs. We filled out the correct forms in addition to going up there and physically canceling the service. After about 2 months, money again began to be withdrawn from our accounts for these cancelled services. They were taking money out of our accounts when they were not supposed to be. It got to the point where my husband just went and changed his account number to stop it. Please animal lovers, stay away from this so called pet hospital! They are undertrained, overpriced, and crooks!! DO YOUR PET A FAVOR AND GO SOMEWHERE ELSE!!!

This isn't the first time either. My previous dog got neutered and almost died. Their stitches didn't hold and they tried to say my dog ripped them out. He was barely awake after the surgery and under constant supervision. I had to carry a 90 pound german shepherd through Petsmart and they were angry with me because he bled on the floor. So in a nutshell you are paying an $624 dollars a year for once a year vaccines and the occasional exam that is never used unless your dog is ill. They make you believe you are getting a good deal when you're not. It's not worth it. If you enjoy having your money go to a normal vet. I've never paid more than $120 for yearly vaccines.

My advice? Do what I did. I traded up for a real insurance policy on my dog (NATIONWIDE IS REALLY ON YOUR SIDE) that is 12 dollars cheaper and comprehensive. It will cover surgery and trauma. Comprehensive. Not this once a year vaccine that you can get for $20 at vetco. Also, you are not locked in to anything. If your dog dies you don't have to keep paying it. Good luck people. Don't fall for this scam.

While in college, I provided a MasterCard credit card to each of my kids for education related expenses. My daughter specifically called me to see if she could charge the renewal on the MasterCard. As the cat was as much my pet, I said yes. What I did not know at the time is that she was not given a choice to pay up front but instead told she had to sign up for monthly charges to a credit card. It is not clear whether the contract was adequately explained, particularly that it would be automatically renewed one year later. The entire contract was in electronic form. We never received a copy.

I recently went to Banfield Pet Hospital in Boulder and requested to have a copy printed. The Optimum Wellness Plan contract covers 3 pages and is cumbersome to review even when you have a physical printed copy. The cancellation terms say the customer can cancel at any time but is responsible for paying the difference between the cost of services rendered and the total of monthly payments made so far. It also says, even if the covered pet dies or is lost, Banfield reserves the right to keep any payments made even if no services were rendered in that year. Although this is documented in the contract, it is NOT mentioned in the cancellation terms listed in the FAQ section of the Banfield website.

Keeping payments made without providing any services is unethical and perhaps fraudulent. Our cat had advanced kidney disease and was euthanized in January of 2015. We did not remember to cancel the policy until later in 2015 when I discovered Banfield was still charging the family credit card $25.95/month. To make matters worse, the Plan was automatically renewed in April 2015. No services were rendered by Banfield from April 2015 to October 2015.

Both my daughter and I have called and written the Wellness Plan Relations department several times. Initially on the phone, I was told the representative would not discuss the problem with me because I was not listed on the plan. I was told to have my daughter call and give them permission to speak to me. She did exactly that within minutes. In verbal and written correspondence, Banfield continues to refuse to work with me. My daughter then sent the same email requesting the automatic charges stop and that we get a refund for payments made without services being rendered. Eventually she got an email saying "sorry about the loss of your cat" and that automatic charges would cease. There was no reference to a refund.

Both of us have since filed complaints with the Oregon Better Business Bureau. My complaint was of course answered with the same "you are not on the contract" even though Banfield has been given permission to speak to me. The bottom line is we were charged for services never rendered. Im willing to let 4/14 – 3/15 go. However, renewing the plan without my knowledge and charging me $25.95/month for services that were never rendered is at the very least unethical. And given the way the electronic contract was executed but never given to the customer, I would say this borders on fraudulent business practices.

Who gives Lyme to a sick dog, in heat and whose owner is leaving for a trip. NO ONE. I also noted on the drop off sheet that she is in pain after Lyme. I was honestly not going to give that vaccine to her again. I called the main office and they took some bogus report from me and told me someone would call me back. No they won't and they don't let you cancel the wellness without charging you. BANFIELD IS A RIP OFF. GO ELSEWHERE!!!

I am so upset right now. I trusted my pet to their care and he was left all day long with a blood sugar that would have sent a person to the hospital. Being busy is no excuse for the lack of concern for my pet. I do not feel comfortable having my pet seen at this facility again or any of my other pets for that matter. I am extremely disappointed and will not recommend anyone to this facility.

Of course on day 5 I became skeptical. After some research, including the care guide that THEY PROVIDED, I learn that they should be removed every 2 - 4 days. So I go to remove the bandages and come to find that they have literally put the vet tape OVER my dog's skin and fur. We had to cut the bandages off which was painful for them and his fur is missing and skin is irritated. I will look elsewhere for a vet. AVOID THEM AT ALL COSTS. They hire unqualified, inexperienced people.

When I got home I realized that sedation cost $60 bucks. So then, of course I was baffled to why the bill was so high and I felt completely appalled and thoroughly disrespected. If you are going to overcharge, have the nerve and guts to be honest with your client. Also, provide them with a receipt, rather than me having to ask for one. To make it worse, I was charged $48 dollars to have them put on a bandage. A bandage! I could have bought one for a couple bucks and put it on myself, if I was given the choice. I would appreciate an apology, for the direct lies, and at least a partial refund on my upcharged services. It is despicable that a bandage application costs $48. Completely unhappy. I will never return, I will wait until vet hours resume and care for my pet at home over the weekend.

She said that it needed to be done and could not wait until I renewed my insurance in 2 months, which includes a free teeth cleaning. I told her let me schedule it in two weeks if it's that urgent. She changed up and said oh it could wait until she got back three weeks later, which I didn't understand. How can the issue go from needing to be done in 3 days to waiting for almost a month until that particular doctor got back? Needless to say, that was not what I brought the dog in for. I needed to know why he was not able to walk properly. They gave me an antibiotic for his mouth and some more ear drops saying it's just an ear infection. So I took the ear drops and tried to treat what I was told was an ear infection. Two weeks later I bring him back and they say everything is clear and to just use the ear solution provided to clean his ears once a week. That was on a Saturday afternoon.

Sunday afternoon my dog started having issues again. Monday afternoon I went to the vet and told them he has the same issue. They gave me some more ear drops to give him without even wanting to see him. They told me bring him back after completing this bottle. I gave him the medicine Mon night, Tues morning/night, and Wed morning/night. I woke up Thurs morning to go to work and found him dead on the floor beside me. I called the vet and told them he was dead. I asked if dogs could die from ear infections. They said no. I asked, "Ok then why is my dog dead when I brought him to your office 3 times in 6 weeks?" I told them, "You told me everything was fine. I was just there on Mon, he died two days later". All they said was they had no idea how he could have died and that I could get an autopsy done but it would cost up 1200 dollars because it has to be done externally.

I couldn't afford $1200 for an autopsy. I already have to pay for him to get cremated and was in total shock from his death. How can a completely healthy dog die in six weeks from an ear infection? It just didn't make sense. Needless to say, I couldn't live with the answer of "I don't know" especially after seeing him 3 times in 6 weeks. So I started doing research on my own and I discovered my dog had vestibular disease. This is something the vet is supposed to check for when dogs have the symptoms Midnight had. There are 2 types of vestibular disease, central and peripheral. Peripheral is the more common form and it's not deadly. Central is life threatening. They are supposed test to see which type he had for treatment. The type determined the treatment. They didn't test for it, as it is highly suggested,and assumed it was the peripheral type.

The vet school doc that I read said it was critical to test to determine which type the dog has before treatment. It could be the difference between life and death. They didn't perform the test needed and treated the symptoms instead of the underlying cause. I told them specifically, "Run every test you can, it didn't matter the cost. I needed to find out what was wrong with my dog".

Basically, after 6 weeks the bacteria spread to his brain and killed him. The two vet hospitals I talked to said they didn't believe they checked for the underlying condition and treated the inflammation in his ear. That's why he felt better but it would reoccur after the medicine ceased. The whole time it was spreading to his brain and finally killed him on Wed night.

The vet didn't do their job and it ended up killing my dog. There is no excuse. I was there every 2 weeks for six weeks for the same issue. You can't continue to say he is healthy with an ear infection. If he was healthy he would be able to walk and I wouldn't have to carry him into their facility. I have been taking my dog to Banfield and paying for Banfield insurance for 7 years. The one time he gets sick in 7 years they decide not to be thorough in their job. It cost my dog his life. If they followed the proper procedures it could of been treated. Make sure you find a great independent vet. It can be a life or death decision.

At 6:10 pm I arrived to pick up Gunner. The receptionist at the front desk greeted me. I told her I was there to get my dog and that he had a small red bag with toys and a blanket in it. She went back to get him and it took her quite a while... so long that I walked to the door to make sure she didn't get lost or something. Finally 13 minutes later (I'm the only person in the entire store) she brings Gunner out... his little bag and things are in a white paper bag at this time and I didn't think anything of it... I asked the lady if Gunner had been fed. She told me she wasn't sure... so I looked in the bag of food that I had left for him and it hadn't been touched. I'm irritated but I had to make Gunner's neutering appointment. Gunner and I leave headed home.

Once I got home I opened the paper bag to discover that his blanket is filled with urine..... not like he peed on it one time, but more like he peed on it all day long.. Gunner is potty/Kennel trained and wouldn't use the potty in the kennel unless he wasn't let out.... I called Banfield to inform them of my experience only to find out they don't answer the phone 10 minutes before close. So I called PetSmart. The manager told me it wasn't his problem and to call the corporate offices, which I did. This morning I called Banfield again, wanting to speak to a manager. I was told he wasn't there. My biggest problem with this whole experience that I had is that I know it is happening all day... they are not letting these animals out all day long.

I went back to the vet, told her about our concerns. She said she didn't hear about any dogs going deaf using remicin. She would call the company and follow up on it. I told her if the vet would have told us it could cause deafness, we never would have put her on it. She called back saying she talked to the company - they said it would be temporary. We took her in October, it is now Nov 4th and we see no signs of her hearing. The vet has not even called to see how she is doing, or if she regained her hearing. All I know is my poor german shepherd is deaf. What can we do about this?

I waited a week and called to cancel my Pet Wellness Plan. I was told I had to pay the next 8 months [= 1 year] because I had made so many visits and costs. I told them that was unheard of. Never explained that if my cat would died that I would have to finish out the yearly monthly fee because I used their services too much. They finally allowed me 4 months off and so in Feb. 2016 I will be free of Banfield Pet Wellness Plan. I told them I have another cat on their plan and as soon as I can get her off of it, I shall use another vet. And I was getting another cat and thought I would sign her up but they have shown me that their business practices are not fair and are deceptive. I will warn everyone how deceptive their Wellness plans are.

Finally after not hearing anything I went back to the hospital at 4 p.m., where the vet came out and told me the X-rays didn't show anything but she wanted to do a blood test and get a urine sample. After the blood test was done, about 5 p.m. they tell me my dog's liver and kidney levels were high and wanted to give her fluids to flush her kidneys out and for me to bring her back the next day for additional fluid IV.

Well my poor baby never made it back the next day. We left there and she was so sick and limp, that I immediately drove to a nearby emergency vet hospital where my fur baby went into cardiac arrest and died. They asked for a rundown of what happened that day, because she was only 7. I don't know what Banfield was doing to her. She was there ALL day yet they didn't think to do a blood test until 5 p.m. Instead they kept suggesting tests that costs money -- X-rays, etc., where the blood test is included in the plan I paid for and they could have ran that when we first got there and caught the issue earlier in the day and possibly saved my baby! Please take your beloved pets to a real private vet who cares and will give them personalized attention, not Banfield!