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AKC Pet Insurance
AKC Pet Insurance
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Overall Satisfaction Rating
4.45/5
  • 5 stars
    74
  • 4 stars
    17
  • 3 stars
    10
  • 2 stars
    2
  • 1 stars
    2
Based on 105 ratings submitted in the last year
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AKC Pet Insurance

ConsumerAffairs Accredited Brand

Since 2003, AKC Pet Insurance has served as the exclusive pet insurance provider for the American Kennel Club through their incorporated name, PetPartners. AKC Pet Insurance provides affordable, comprehensive pet health insurance to dogs and cats of all ages and breeds in all 50 states. Our customizable policy options allow you to create a plan that fits your individual needs and budget. Coverages include: accidents, illnesses, alternative and behavioral treatments, inherited and congenital conditions, exam fees, final respects fees and two levels of a wellness schedule of benefits.

417 AKC Pet Insurance Consumer Reviews and Complaints

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 10, 2018

I had a good experience with AKC Pet Insurance. We had a puppy before and she got really sick so we decided to play it safe with our new one. My breeder where I got my dog from was registered AKC. I’m responsible for the cost and then I’m reimbursed. However, dealing with claims was a little difficult. Some sections of the forms are confusing. My vet tried to figure it out for me, but it ended up just being a big mess and I ended up having to do it all anyway.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 5, 2018

We signed up our mini schnauzer puppy for the free month of insurance via AKC registration. The little guy fell off of a bed and fractured his left rear leg (growth plates). After two surgeries and several thousands of dollars in costs, we submitted to AKC Pet Insurance. I heard nothing after the first month, so I called. They advised that they could not open the email sent to them and I had to send it in a different format. I did as requested. After another month and no contact, I called again. I was informed that I missed a waiting day by 1 day so the fracture was not covered.

The customer rep apologized for the fact that I was not contacted with this information. As we had never had pet insurance this was our test on how "good" it really is and how it really works. I am both disappointed in the company's lack of communication, and the failure to support our insurance claim. Do not purchase this insurance for your pet!!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2018

I got a pet insurance for Pluto through AKC within a month or so after I bought him and AKC ran a great service. I was always assured that Pluto will be covered if anything happened to him. I’m going to recommend AKC to Pluto's new family.

AKC Pet Insurance response
Thanks for the review, Willard! We also greatly appreciate the recommendations!
Best,

AKC Pet Insurance

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 31, 2018

My wife was a breeder of dogs and cats so she knew AKC Pet Insurance for a long time. They were very helpful because my wife had passed just a week before and she was the one who was taking care of the animals and I wasn’t involved with the pet insurance. The day after she died, I had a dog that was in the hospital and needed some surgery. The dog was very healthy and then all of a sudden, he got these fibroid tumors in three different places so we paid in our fortune. But the policy came out pretty well. It was $75 a month. The process was a little slow, but other than that AKC was very thorough and they did exactly what the policy called for. I was very happy with the results.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

We've been a policy holder of AKC Pet Insurance for about three years and the insurance has been good to us because it's been one problem after another. When you submit for the claim, they might have a question but so far, they have paid every claim that we've put in. Our puppy has stomach issues and then he had a blown disc jumping off the bed and needed surgery. It was like $6,000. The paperwork was submitted and AKC paid for what the share that the contract says. You have to be diligent and get your paperwork in there to them and then they take care of it. They send out the check for the amount that the contract says.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 28, 2018

When I wanted some insurance for my dog just in case, I evaluated AKC Pet Insurance's services and cost and theirs were the best. The vet has all the forms and they send everything to AKC, and then AKC usually sends a check within three or four days. Hopefully, I don’t have to use the insurance but they’ve just been good to work with that’s why I’m staying with them.

AKC Pet Insurance response
Thank you so much, Jeff! We're glad you chose us!
Best,

AKC Pet Insurance

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2018

AKC seemed like they would be reliable. They offered us insurance and we thought we would try. However, it doesn't seem like the price every month is justifiable. My dog is nine months old and when she gets older, I won't wanna insure her because she'd be more expensive. Still, we've had AKC for a few months and the people have been very pleasant and nice.

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Customer increased Rating by 2 stars!
Verified Reviewer
Original review: Sept. 25, 2018

Our experience with AKC insurance started okay, but is now a disaster. My wife and I had insured our AKC registered dog from day one with maximum benefits and all add-ons available at the time. We noticed recently that they had started offering a product with no lifetime limits and immediately upgraded (before the end of our current plan year). First, we were not told that we would pay an additional deductible - that was an unpleasant surprise. Then even though we upgraded to no lifetime limits, AKC is now digging back into our dog's medical record under the old plan to impose a cap based on a preexisting condition! Even though he has had continuous coverage with their own company since he was 8 weeks old! Do not buy this insurance. Go with a bigger, well-established company.

AKC Pet Insurance response
Hi Amir,
We are so sorry that your experience with us was not on par with our standards. We definitely encourage all of our customers to ask lots of questions and review the Terms and Conditions of their policies as we don’t want there to be any surprises when it comes to your policy. We appreciate the opportunity you’ve given us to provide you the best customer experience and please feel free to reach out to Adam at any time in the future.
Best,

AKC Pet Insurance

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 24, 2018

I don’t want anything to happen to my pet and he’s my first pet, so I've decided to continue the AKC pet insurance he has from Petland. The customer service from AKC was good and it wasn’t a handful when trying to get questions answered. They knew what they were talking about and they broke down any information that they had to tell me. A pet insurance is valuable to have, and AKC is a good company to go with.

AKC Pet Insurance response

Thank you very much for the review, Rhonda!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2018

We've had the 30-day pre-insurance plan with AKC but we're not planning on keeping it because of the price. Still, it's very valuable. Plus all of our experiences with AKC have been great. We have new Boxer puppies and they are registered so they helped us through the process. They helped us understand how to register all of the necessary information should either or both of them get lost or stolen.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 20, 2018

I have a Golden Retriever that is nine months old and you never know what you’re getting into especially with this dog. AKC Pet Insurance came through after we put our dog's name in and then they sent us a bunch of stuff. When I signed up, I talked one on one with a really nice fellow. They're a great organization and I appreciate everything they’ve been doing. They are very informative and want people to understand the nature of dogs. We get emails about bringing your dog to socialize at a certain places, and they have festivals on weekends too.

AKC Pet Insurance response

Thanks for leaving a review, Frances! The Customer Care Team is here to help you if you need us in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 17, 2018

When I registered my puppy with AKC, they automatically asked me if I wanted to get started with the pet insurance and gave me the free 30-day trial. I got the wellness and sickness plan for my dog and when he got his shots, I went for the wellness check and got heartworm and flea and tick medicine. I emailed AKC Pet Insurance the scans of my receipts from the veterinarian's office as well as the form and five days later, they sent me a check for the amount. It was really good, fast and easy. I like AKC Pet Insurance and I see high value in it. It's a good precaution.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2018

AKC Pet Insurance was part of the package when I registered my 16-month old white Standard Poodle dog with AKC. It was just a trial basis. He did get sick and I’m still waiting for a claim. I filed a claim three weeks ago and have heard nothing, just that it was received. I have not had any positive experience with AKC so far. I don’t think I would use them again because they are not efficient or there’s no communication.

AKC Pet Insurance response

Hi Anita,

I’m sorry you didn’t receive the claim notification and Explanation of Benefits. I looked into your policy and it looks like you opted for email communication. We sent your Claim Acknowledgement via email less than a week after we received it. We can look into why you did not receive that but in the meantime, I have reissued your Explanation of Benefits. We are more than happy to speak with you over the phone to further discuss the issue and answer any other questions you may have. We can also change your communication method to postal mail if you prefer. Please feel free to give us a call and ask for Jasmin or Adam. And again, our apologies for the inconvenience!
Best,

AKC Pet Insurance

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2018

My dog is registered with AKC Pet Insurance and I rate them high.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 8, 2018

I dropped by the clinic because my German Shepherd, Cena, was coughing too much. I got an insurance but the problem was the $1,000 per incident. I heard AKC Pet Insurance with the AKC people. I said, “Let me try them.” Their rep told me that it’s $250 out of pocket and that’s what I started with. They told me I'd get the papers as soon as I do the first payment, which I did. However, I haven't received the papers yet. AKC gave me the number of that insurance. I called them and then I called today and they told me that I should call at 10:00 Eastern time. I did but nobody answered the phone. So far, that’s what I’m waiting for, but I haven't used it yet.

AKC Pet Insurance response

Hi Francisco,

I'm so sorry you're having trouble connecting to an agent and I will have one call you right away! For future reference the Customer Care Team operates Monday-Friday 8:30am to 8:00pm and on Saturday 10:00am to 3:00pm Eastern Standard Time and can be reached at 866-725-2747.
Best

AKC Pet Insurance

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2018

When I registered my dog with the AKC, a 30-day certificate came with it. During that 30 days, I had to file a claim and the experience was fantastic, so I stayed with them. I wanted a policy so that if anything happens with my dog, it would help cover my expenses. Having a pet insurance is very valuable especially since my dog tends to get his nose into everything that we see outside. He has picked up a few things that he should not have picked up that I was not able to get away from him. He also had an eye infection when he rolled around in the dirt. So, the insurance has been a really big help for me.

We can go to any vet that we want and not just a network of vets. I pay the cost at the time of service and then I submit the claim to the AKC Pet Insurance. They have an address on the claim form where we can mail it to. It can also be faxed or e-mailed, so it is very convenient. They will then bump the claim up against the policy and make sure what is reimbursable and what is not, and they send the check back. When I filed a claim, the reimbursement came back extremely quick within a week -- at the most, it was two weeks. The customer service was always extremely helpful, very on point and explained everything. They are very thorough and every time I would call them, they took a genuine interest in my puppy. I have recommended them to family and friends.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Aug. 23, 2018

I got my dog registered with AKC just in case something happens to him. I make my payments and they get the job done.

AKC Pet Insurance response

Thank you for the review, Magen. We'd love to talk to you about your coverage to make sure you're completely satisfied with your dog's policy! Give us a call at 866-725-2747 and ask for Adam or Jasmin.

Best

AKC Pet Insurance

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Aug. 22, 2018

I registered one of my dogs through AKC. They give a 30-day free medical insurance coverage with the registration trying to get you to buy a policy. I made a claim during that 30-day period. I've never had pet insurance before especially with these many animals. I have five dogs and it has always seemed to be a little too expensive for what you could potentially get. I saw an opportunity to see how pet insurance was gonna work and if it wasn't like an extended warranty insurance you get for your car where the first time you tried the claim, the warranty company found some reason not to cover it. I had 30 days free and then I would have to pay a premium if I wanted to continue my coverage. I found it a little peculiar that nobody contacted me if I was gonna pick the policy up and what it would cost.

My dog, that I had the coverage on, had some cancerous lumps and I've had three of them removed so far. The vet removed one within the 30-day period and while I was waiting to get the stitches out on that one, I found another smaller lump nearby. When I went to have the stitches taken out after two weeks, they took that lump out too. I paid for the vet up front. I've sent AKC an email this morning inquiring again if there had been any decision and what was happening with my two claims. I've been waiting over a month for the first claim and a couple of weeks for the second one. They said that they had them both and they’d get back to me as soon as there was a decision. If this is their method of coverage, then I wouldn’t be interested in buying a policy.

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AKC Pet Insurance response

Hi Andy,

Thank you for all of the feedback! We are always looking for ways to improve and I'm sorry you were not completely satisfied with your first experience with us. The Customer Care Team is here to help with any issues and we encourage people to call whenever they have questions and we're developing a Custom Portal that will be a great benefit to our customers! Again thank you for all the feedback and please call and ask for Adam or Jasmin for your future needs.
Best,

AKC Pet Insurance

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 16, 2018

When I registered my dog with AKC to get the AKC papers, they had an insurance that I could purchase for my dog and I took the opportunity of doing that. Having the insurance is very valuable if my dogs are sick. I've been a policyholder with AKC for two months now and I've already filed a claim with them to use the insurance for the vet. The process of filing a claim was very painless. I called their 1-800 number and talked to their rep, and they emailed me the forms. I filled these out and brought all these to the vet, then I sent these in to AKC. I breed dogs and sell puppies, and I would recommend AKC Pet Insurance to everybody.

AKC Pet Insurance response

Thanks for the review and recommending us, Mary!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 15, 2018

You can get different insurance policies and you can get one for everything but it costs a lot of money. I've had the insurance with AKC for over 10 years now and it protects my dog. Sometimes people think I’m getting robbed. But if you’re covered for the right things, it works and AKC comes through when the dog gets sick. My insurance doesn't cover visits but they cover the serious stuff, like operations. When my dog had a fatty tumor growth on his back leg, he had to have it cut off and AKC covered me for that. They sent me a check and paid right away.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2018

We’ve been pet owners for over 30 years and we’ve had four dogs in that amount of time. They’ve all been large dogs and some lived as long 17 years. Some were healthy while others had some health issues down the road. There were times when we wished we had insurance with some animals but other times, it wouldn’t have paid off because we wouldn’t have needed it. But like with people, we have insurance so that if we ever need it, it’s there. If we don’t need it, that’s great.

When the breeder gave us a form to register our new puppy, there was information contained within that that there was an AKC insurance available. AKC is an organization that has been around a long time and I trust them. Since that was the company that the breeder was recommending, I was gonna at least try it. When I inquired, the people I talked to were very knowledgeable and helpful. They explained exactly what would be covered and put me at ease. I put in a claim when we did a well-visit with immunization and it was handled very quickly. I paid upfront then I submitted the paperwork and AKC reimbursed me. The check was sent very quickly as well. It was great.

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AKC Pet Insurance response

Thanks for being a part of our Pet Insurance Family, Peggy! We apperciate you taking the time to give us a review!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 27, 2018

AKC Pet Insurance is great to have. I got it through the breeder that I bought my dog from. I trusted its brand. They’re a good company. So go ahead and join them. They were always good to me.

AKC Pet Insurance response

Thank you for your kind words, Tia. We appreciate you taking the time to provide us with your feedback!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 24, 2018

My rescue got microchipped at the vet for $75 and it had a yearly fee. I ended up getting a puppy at eight weeks old and the breeder uses the AKC chips so, when Ann, my rescue, had her litter, he helped me go through AKC Pet Insurance to get the AKC chips because they had a one-time fee. I rescued another hound dog and he was the first dog I have that’s AKC-registered and has an AKC chip in him. I just tried the free 30-day but didn’t keep it. I didn't really need it since my vet was reasonable and he isn’t very expensive. If I had a big emergency or something with one of my dogs, it wouldn’t matter what the price was. He would take care of them and I could pay him. If you live in a big city where vets and stuff are expensive, then it’s probably a good idea. But out here where I live, doctor claims are pretty good.

I used the insurance once and submitted a claim but I’ve never heard anything back on it. It was two weeks after I did the free trial. But AKC does everything right and I love the microchips. I’m glad they changed the collars that you can order with their microchip. The first ones that they had six years ago were nice and lasted a long time but AKC changed them and they weren’t good at all because it peeled off. But now, they have a square, engraved little thing on the collar and those haven’t faded. They realized the problem and fixed it. I recommend AKC all the time and people need to microchip their pets.

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AKC Pet Insurance response

Hi Abby,

We're glad you are so happy with AKC Reunite's microchip service as well as AKC Pet Insurance. While we are separate companies, a lot of AKC registered dogs get signed up with both of us. It is wonderful that you have such a reasonable vet that isn't very expensive but we are here for you if you find a need for us in the future. If you have any questions about the claim you submitted please feel free to reach out to the Customer Care Team and we would be happy to go over the details!
Best,

AKC Pet Insurance

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 20, 2018

My dog was already enrolled to AKC Pet Insurance when I bought her. Their customer service is great. Any question I have, they’re always very friendly and they answer me. And in any questions, they’re always pleasant and polite. I always recommend AKC. I had a good experience with them and I’ll just keep them. I wish it's a little bit cheaper but it’s good. It’s so expensive but it’s like you cannot have it. And the cost is not as much as I would have to pay full price for a surgery, which she had been through.

AKC Pet Insurance response

We're glad your experience was a pleasant and polite one! We aim for everyone to have the same experience. Thanks for the review, Kim!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 15, 2018

We had a friend who had a dog that broke its leg and it was a very expensive endeavor. So, I got pet insurance. With AKC, I did it in one phone call and used my credit card and it was pretty easy. We have a policy that includes major critical illness type stuff. It's very valuable and definitely gives us peace of mind.

AKC Pet Insurance response

Thanks for the review, Megan! Glad we could provide some peace of mind.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 13, 2018

I received my puppy and AKC was the only option available at first, but it was very convenient. Their customer service was responsive. They answered questions I had at the time and I recommend it.

AKC Pet Insurance response

Thank you for taking the time to review us, Johanna! We are honored to insure your puppy. Thank you so much for your continued loyalty and recommendations!

Best,

AKC Pet Insurance

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 11, 2018

My dog is registered with AKC and I heard about their pet insurance from them. I got the policy and when I applied to get reimbursed for one of my dog's treatments, I got reimbursed with no problems. I want to take care of my dog as I'm on a fixed income and he is my service animal. Working with the customer service reps at AKC was wonderful. They answered my questions and though I didn't know they were going to pay for part of the medication that my dog had, they did. They let me know exactly what was going on and what was authorized with my insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 10, 2018

When I registered my puppy through AKC, I saw an advertisement for their pet insurance and I got a policy from them. But after three months of having the policy, I had to cancel it because I couldn’t afford it, although I thought I could. When I contacted them to cancel my policy, my experience with the rep was pretty good.

AKC Pet Insurance response

Hello Christopher,

Thanks for leaving a review and if you need us in the future please call the Customer Care Team and one of the agents can help you customize a policy to fit any budget!

Take care,

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 8, 2018

My other pets that passed away needed operations then. So, when I got a new one, I got an insurance and went with AKC Pet Insurance. The initial sign up process was easy. I just did it online. I've been a policy holder for two years now and they’ve been fine, so far. I pay them monthly and it's just there if I need it.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 6, 2018

We had a French Bulldog and when the breeder we bought it through registered the dog with AKC, the insurance information transferred simultaneously. All we had to do was call within 24 hours to activate it. However, we just got all the insurance initially because it was easy. Everything had to be done so quickly and I hate being out of the gun like that. With one of our dogs, we got the insurance within 24 hours. With the other, I didn't and I felt like I was working for the American Kennel Club. I decided it was too much work so I canceled all the policies. Nevertheless, the people on the phone for them were very nice. Those working with AKC better be ready to spend a ton of time to get all of their stuff documented.

AKC Pet Insurance response

Hi James,

I'm sorry you had a less than satisfactory experience getting your dog registered and the 30 Day Certificate of Insurance activated. We want the experience to be as easy as possible for you and are always here to help! Please feel free to reach out to us and ask for Adam or Jasmin.
Best,

AKC Pet Insurance

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AKC Pet Insurance expert review by Matthew Brodsky

AKC Pet insurance was founded in 2003 by John Spurling, who first offered pet insurance to the Kennel Club of Great Britain in the 1980s. The company's headquarters are now located in Seattle, Washington.

  • Flea, tick and heartworm prevention covered: AKC Pet Insurance pays all fees for flea, tick and heartworm prevention for dogs covered by their policies.

  • Multi-pet discounts: People that insurance more than one pet with AKC get a 5 percent discount on each additional pet.

  • Wide coverage: AKC covers treatment from any veterinarian, which means pet owners can take their pets to the vet of their choice.

  • No age exclusions: AKC will cover dog owners of any age, and they will not refuse insurance to dogs due to advanced age.

  • Long filing allowance: The company allows people 180 days to file their insurance claims. This ensures that people who do not have the time to file claims right away can still receive benefits for their pet.

  • Best for: Dog owners with older dogs, dog owners with multiple dogs, and dog owners who are loyal to their current vet.

Profile picture of Matthew Brodsky
Matthew Brodsky Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

AKC Pet Insurance Company Information

Social media:
Company Name:
AKC Pet Insurance
Company Type:
Private
Year Founded:
2003
Formerly Named:
AKC Pet Healthcare
Address:
8051 Arco Corporate Drive, Suite 350
City:
Raleigh
State/Province:
NC
Postal Code:
27617
Country:
United States
Phone:
866-725-2747
Fax:
919-859-8193
Website:
www.akcpetinsurance.com
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