AKC Pet Insurance Reviews

I recently submitted a claim for my dog and it was rejected because he was over the age of ten. I signed up for this insurance online and never saw anything stating that! I called and was told that no one checks your application once you submit it! So I signed up for accident care $549.00 and defender plus for $336.00 ($921.92). I am infuriated that the money I paid them could have gone to groceries, medicine or whatever was needed! No stars for them!

I am struggling to get AKC pet insurance to pay a claim for treatment of kennel cough/pneumonia. The invoice and attached paperwork from the University of Georgia Veterinary Hospital clearly states my dog had pneumonia cause by kennel cough. 3 years of paying $41 per month and when I have a $712 legitimate claim they say it's due to a hereditary condition. So far these people appear to be scam artists. A call center evidently located in Asia and you can never talk directly to a supervisor. Find your pet insurance somewhere else.

Been trying for several days to get a claim submitted. Cannot access my online account. Have called three times and each time have gotten a foreigner that has absolutely done nothing to resolve my issue. It shouldn’t be this difficult! Locked out and unable to use a service I pay for. USELESS. Very disappointed.

Paid for insurance, under the impression that my coinsurance was 20%... Paid almost $1000.0 over this time period in premiums, My dog had surgery that cost $5000., Was reimbursed a whole $420.00.... Not even half of what my premiums were. Save your money and find insurance somewhere else.!!!

AKC Pet insurance is worthless! I took out the highest level of insurance on my Puppy that they offered online when I got him 10 months ago in case of anything major. My dog injured his knee while jumping over train tracks and also contracted lyme. They paid me 42 dollars for the tick preventive meds but refused my entire claim for over $700 stating that since I did not have hereditary in my policy, they would not cover it. SO the xrays, sedation, lyme testing, blood work, etc, you know the stuff I got insurance for was completely denied. Preexisting condition they say on a pup that never had an issue until he was injured.

I rate AKC 0. The company just takes your money & provides no services. They always need more information from the Vets then decline every procedure. The company is a fraud! Save your money. Make a donation to a pet shelter.

Worst company I have ever been with. If I could give 0 stars I would. They find every reason to deny every claim and have the worst customer service. My dog was sick so I took him to the vet and they will not cover his illness or his doctor visit. $400 lost and they are very rude to deal with.

Had an incident of sudden pain in our dog. Went to vet, got all the info the insurance would need to reimburse. No diagnoses from vet yet as they ordered a CT scan since they didn't know exactly what was going on and where the pain was coming from. AKC denied the claim saying it was due to IVDD which is an ILLNESS not an Accident! Not sure how they can diagnose MY dog, and IVDD is NOT an illness. She has never had any kind of back or neck issues before and she is 11 years old. If it is determined to be IVDD that is 100% an accident, since IVDD is due to AN ACCIDENT THAT INJURES THE SPINE!! So we have been paying for nearly 2 years, for NOTHING. AND so far with the CT scan and all visits are out over $1600 SO FAR! ZERO stars if that was a choice.

I received one month free insurance with registration of my new puppy. Before the policy lapsed I continued coverage and added to it (genetic coverage). My 16 week old puppy was playing in the yard on 3/29. My 130 lb GP stepped on him. He cried and began limping. I took him to my vet when they opened on the 31st. Xrays looked fine. Vet said soft tissue injury. We received a anti-inflammatory shot and went home. The claim was coded as soft tissue injury. The puppy was better in two days. Two weeks later has jumped of the bed and reinjured it. We went back to the vet. This time the vet said the x ray might be concerning and offered to refer me to a specialist to see if he needed any repair. This visit shows closed with no coverage.

We got our first dog and fell into the trap of getting AKC pet insurance instead of a more reputable brand. Our puppy had a severe illness a couple of months later, and not a single cent was reimbursed by the insurance plan - which was above and beyond the basic coverage at about $80/month. So, not only did we have expensive vet bills, but we just flushed nearly $500 down the drain for this “insurance plan.” Our vet clinic couldn’t believe the claims were denied. I am only writing this review to save others from the frustration and financial burden.