AKC Pet Insurance

AKC Pet Insurance Reviews

About AKC Pet Insurance

Since 2003, AKC Pet Insurance has served as the exclusive pet insurance provider for the American Kennel Club through its incorporated name, PetPartners. AKC Pet Insurance provides affordable, comprehensive pet health insurance to dogs and cats of all ages and breeds in all 50 states. AKC’s customizable policy options allow you to create a plan that fits your individual needs and budget.

Pros
  • Full 30-day refund
  • Multipet discount
  • Customizable plans
Cons
  • Only covers dogs and cats

AKC Pet Insurance Reviews

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    Page 4 Reviews 240 - 440
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 8, 2017

    I had gone online to register my new puppy with AKC because he's a purebred. That's how I learned about the insurance option. It's user-friendly as far as when I've had to take the puppy to the vet for regular routine care and services. It's willing to file the paperwork for us so I got reimbursed within a reasonable amount of time. It's been a very easy process so far. But when I tried to call once, they were short-staffed and the girl apologized. This was early on when I first took out the policy and I had a question. That would be the only thing. Maybe they can have the customer not having long wait times or if they can avoid it. Besides that, I would definitely recommend AKC Pet Insurance.

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    Reviewed Jan. 14, 2017

    I got AKC Pet Insurance for my first dog, a Doberman, when she was young about three years ago. The insurance I have now doesn't really cover anything when they get sick. It is more of an accident insurance. I could pay more and get illnesses covered but that's a lot of money.

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    Verified purchase

    Reviewed Jan. 5, 2017

    I've been a member of AKC Pet Insurance for nine years now. My first dog, who's no longer with us, had a very bad health problem and I would not have been able to treat her as I did had it not been for the insurance. It was expensive and I ended up with a ton of out-of-pocket expenses, but AKC paid a lot too. They defrayed enough that it made it doable for me and I am always grateful for that.

    In my most recent experience, my girl dog that had some measles issues. She went for three visits to the vet and I got $200 and something back for the visits and the meds from AKC. It was pretty good. I'm sad, though, that they moved the dental to the higher paying policy, which is really expensive. My dogs have their dental every year. Having the dental paid for was one of the big draws for me. That's one of the things I do preventatively for my dogs and I miss having that be paid for. I wish that they would make that more accessible. Other than that, I've recommended AKC to many people.

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    Customer ServiceStaff

    Reviewed Dec. 29, 2016

    The vet's office gave us a free month of the AKC, that's why we stayed with it. But every time I go to the vet, I send my forms in and nothing seemed to be covered. Like when my puppy had an ear infection and I thought that was covered. But I never seem to get back what I put into it, which is why I think they call it an insurance. So I'm not thrilled with the plan, and I don't think it paid for the neutering as well.

    I don't get any information from them. I get no regular mailings from them. I don't even know when I'm paying my policy. I wasn't even sure if I still had the policy with them until recently. It bothers me that I have to go after them for information. They should send me a statement every month. I'll be happy if I got that. I was thinking of changing to my old company again. I had Pet's Health before with my other dog and they're comparably priced with AKC, but Pet's Health gave me more benefits than AKC did. Also, they were all kinds of warm and fuzzy and friendly whenever I call, and much more concerned for me and my dog than AKC seems to be.

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    Claims Handling

    Reviewed Dec. 25, 2016

    My pets are registered in the AKC. I wanted them covered by insurance because bills can be very high and they qualify since they're full blooded. It's very clear in the contract we signed what they cover and what they don't. I submit the claim and either they pay it or don't pay it. In the last six months, AKC Pet Insurance has become extremely prompt in answering a claim submission which is a huge turnaround and a plus for them. They used to take forever.

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    Customer ServiceClaims HandlingStaff

    Reviewed Dec. 18, 2016

    When I bought my dog, it came with a 30-day complimentary insurance from AKC and I got the coverage from them after that. My daughter who works for a very large animal hospital was talking about Trupanion but I did not have complaints about AKC so I didn't change. I have never submitted a claim but when I called to find out about AKC's services, their reps answered all my questions. I called the other day to add my daughter as a second owner to the dog and they've been awesome. Her working at an animal hospital, we’re gonna pay half of the bill which is better for the insurance anyway. The coverage from AKC is also much better. The only difference is AKC just covers dogs while the other one covers the bunny that my daughter has. Everything is A+ with AKC.

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    Verified purchase

    Reviewed Dec. 1, 2016

    I've been a policyholder with AKC Pet Insurance for two years. Overall, it's been good with them. It's very valuable to have pet insurance. Recently, my credit card was blocked and I had to give AKC a new credit card. My dog has allergies and I don’t know if he’s capable of being reimbursed for that. But I probably won't use the insurance unless my dog has a catastrophic problem, like cancer.

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    Verified purchase
    Staff

    Reviewed Nov. 27, 2016

    AKC Pet Insurance was part of the package when we got the puppy. I just had to apply it. It's been good and easy with AKC. If I needed additional documentation, they went back to the vet. If the vet wasn't cooperating, then we would intervene and push the vet to give to AKC the information they needed. It was very clear and specific on how everything worked. It’s been an outstanding experience with them.

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    Verified purchase
    Customer Service

    Reviewed Nov. 26, 2016

    I've been quite pleased with AKC Pet Insurance for my first dog and my current dog. We lost our first dog two months ago. She had to have a very serious surgery the first of September and it would have been a worse nightmare. The surgery was over $5,000 and that was covered. The limit of the policy we had was $5,000 on an incident, although I was able to increase that to $10,000 for our other dog, for the future. That was a lesson we learned along the way and the policy covers the dental.

    However, the second dog had some ear issue when we first got the policy and AKC called that a precondition. That’s the only thing that I’m not thrilled about ‘cause whenever he has some ear infection, that’s not covered. Other than that, the insurance is of high quality and customer service has been good. I'm very satisfied with my experience with them.

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    Customer ServiceClaims HandlingStaff

    Reviewed Nov. 24, 2016

    We adopted our dog through Lab Rescue, and he came with a three-month policy from AKC. We’ve filed a couple of claims and we’ve always been very satisfied. The only problem that I had with the last time was with the animal ER that we were staying in. Close to a year ago we had our dog in the animal ER for a stomach issue. He had severe diarrhea that he was pooping straight blood. I took a claims form with me when he was checked in and the ER admitted him overnight. They had the form but the vet that was on didn’t fill it out and it took me two weeks to get them to do their part. Once they did their part, I was fine. We have used the policy three times and we’ve always gotten a check within two weeks of filing. We've never had any questions on what the vets have written down so it's been a very good experience.

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    Customer ServiceStaff

    Reviewed Nov. 23, 2016

    Pet insurance is a necessary evil like all insurance. I got it for my young dogs because I had older dogs where my expenses on them got exorbitant so I'm getting the lower premium knowing that someday I'll need it for them when they're older. I purchased the pet insurance from AKC and it was easy to contact them either over the phone or online. They're very friendly and helpful as well.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2016

    I received the complimentary 30 days when I registered one of my dogs to AKC Pet insurance. Then we had an incident during our 30 days where she broke her toe and realized we were gonna need a continued service. They were very helpful and polite. They answered all my questions, emailed me information, and sent me a website link. I could call as many times as I wanted and they were always glad to help me. It's turning out to be valuable for our little one.

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    Response from AKC Pet Insurance

    We are so glad that you have chosen join the AKC Pet Insurance family. We hope your little one is doing well. If you have any further question about your coverage please don't hesitate to call. We are here to help.

    Verified purchase
    Staff

    Reviewed Nov. 15, 2016

    I've always been an American Kennel Club fan, and when I saw them on the internet, I decided that I would take that insurance for my pet. Also, my daughter has dogs and she's the one that insisted I had to have it. They had more options than other providers, too. The experience was wonderful. I printed the form on the internet, took it to my vet, AKC completed the process within a matter of weeks, then I was reimbursed. They are a great insurance company and I'd recommend them to anyone.

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    Response from AKC Pet Insurance

    We are so glad to hear that your experiences have been satisfactory. Thank you for recommending AKC Pet Insurance.

    Verified purchase
    Staff

    Reviewed Nov. 2, 2016

    My experience with AKC Pet Insurance was good. I own a 146-pound Rottweiler, and having a pet insurance is very valuable to me because he's my baby. I want to protect him as he gets older, and make sure that everything is covered. With it, I don't have to worry. I've already recommended AKC Pet Insurance to a few people.

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    Response from AKC Pet Insurance

    Welcome to the AKC Pet Insurance family and thank you for your recommendations.

    Customer ServiceClaims Handling

    Reviewed Oct. 24, 2016

    I was just about to sign up for pet insurance with this company as my certificate from the shelter was expiring. As a matter of fact, I was going to call them this afternoon after work and set it up. Yet, I log into my email to find that they are not reimbursing anything out of a 327.00 bill. My kitten was showing signs of a UTI. This would qualify as an illness. She ended up having a specific type of worm that is not heartworm, roundworm, etc, but Capillaria. Capillaria affect the bladder and cause urination problems. The only treatment for Capillaria is NOT a regular wellness regimen like Revolution or Advantage or a basic dewormer. Let me tell you how rare Capillaria is...when the results came back, my vet had to actually find out what it was and had not had an animal test positive for it in over 14 years. It requires a prescription only medication that was prescribed after my vet spoke to an internal specialist. I had to pay for two fecal kits for testing.

    My policy clearly says it covers lab tests which this is x 2. She was given three prescription meds in addition to Revolution (which is a prescription in itself.) Out of 327.00, they applied only 57 to the deductible and are claiming the rest was denied because it was wellness for the regular kind of worms you see that Revolution would aid with. Revolution does NOT, I repeat NOT work for Capillaria. I don't know if the free certificate is that you sign up, you feel safe, you then sign up and pay for policies before you have to submit a claim, so you don't know you won't be covered. But they lost a customer today and I will be expressing this to the tons of people I know who have pets and were interested in getting pet insurance after I told them I was seeing how it went.

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    Response from AKC Pet Insurance

    We are sorry to hear that your cat has not been feeling well. According to our records your cat was treated for Giardia, Capillary, and round worms as well as a UTI. The UTI was eligible for coverage which was applied towards your deductible. However, Giardia, Capillary, and round worms are different forms of internal parasites, which are a specific exclusion in our terms and conditions making them ineligible for coverage. We hope that you understand that your claim was process according to the terms and conditions. We hope that your cat is feeling better. If you have any specific questions regarding this claim we will be happy answer them over the phone.

    Verified purchase

    Reviewed Oct. 20, 2016

    My service dog's trainer told me about AKC Pet Insurance and heavily recommended it. Signing up for it was very easy. There was a free trial and we just continued it from there. Since I have a working dog, I need him to be in top health, and sometimes I need financial help. The insurance is very valuable and it makes me feel secure about my dog.

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    Claims Handling

    Reviewed Oct. 19, 2016

    Pet insurance is very important so we've had our dog insured with AKC Pet Insurance since March. When he was a puppy, he got some shots and I got some money back for that. Their claim process was very easy. They’re very good and the money comes fast.

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    Customer ServiceStaff

    Reviewed Oct. 14, 2016

    When I adopted my French Bulldog, I changed the registration and AKC offered me the opportunity to buy health insurance through them. I was a policyholder from the day that I registered her with me until a month ago when I canceled it. During the adoption, they told me she had seasonal allergies and it was on her papers. Also, she would need to have allergy medications ahead of time when she gets the vaccines from the vet. That was all that they had, no other information, and they took her to clinics in Manhattan. So they didn’t really have anything else and I had four pieces of paper to go with her.

    So I took her to my vet and I gave them all the information I had. When she was due for vaccinations, they pretreated her with the allergy med first. And after one of the vaccinations in October, she had a little bit of Alopecia on one side. But I began to notice that it happened again right on the other side in her rear flank. Then she got all these spots all over her after the vaccination. I took her back to the vet and he was very concerned. He suggested I take her to a dermatologist which I did. I called AKC ahead of time and told them everything. I said it could be very costly and that I’m gonna do it no matter what. The skin testing alone would have been almost $1,000 and they said it's absolutely covered. They told me to bring the paperwork to them and they'll take care of sending it in, which they did.

    Then I got a denial because her records say she had seasonal allergies and it was preexisting. I told them it was an allergy to an injection. I never ever board her. I have only gone away from her in the last year and a half twice overnight and a relative comes and stays with her at my house. I've never ever put her in a kennel. Then they even denied the one injection that I didn’t need to get her and which I won’t ever do again. They said I could appeal, but it’s not gonna do any good.

    So I spent money for them faithfully every single month then I can’t even use it? I’m not a wealthy person and the $35 a month is hard. I was so hoping I would never need to use it and that the money can go to somebody else whose dog does. But then it came to that I needed it, and I was flat out denied after I even called and spoke with someone ahead of time. At least I had a $250 deductible which I had already met from the visit at the vet’s and the specialists were wonderful. It was the first time I ever had health insurance for a dog but it was not a good experience.

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    Response from AKC Pet Insurance

    We are so sorry to hear that your dog is experiencing health issues. According to our records your dog was seen for recurrent hair loss. According to the medical records received during the investigation of your claim the recurrent hair loss had been ongoing since February 2015. Since your pets policy did not start until March 2015, the condition is pre-existing to coverage and unfortunately not eligible for coverage. We also reviewed the phone call you made with us asking if our policies covered allergies; at that time the customer service representative did explain that allergies are eligible if it was something new and not something that had been ongoing. As the customer service representative explained allergies can be eligible for coverage but like any illness or injury, our terms and conditions do not provide coverage if something is present prior to the start of the policy. We sincerely hope that Coco makes a quick recovery.

    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed Oct. 12, 2016

    AKC Pet Insurance sent me something online and they gave me a 30-day free trial. So, I was already set up with it and it was easy to step into it. I’ve only been a member for about a month and the woman that I spoke with was really knowledgeable. I had a couple of questions and she knew immediately what the answers were. Overall, my experience was limited but it was positive.

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    Response from AKC Pet Insurance

    We are so glad to hear that your experience has been positive and helpful. Please let us know if you ever have any questions regarding your coverage.

    Verified purchase

    Reviewed Oct. 7, 2016

    I looked AKC up when the breeder gave us the AKC stuff. I wasn’t going to register my puppy with AKC. Plus, I’m going to have him fixed because he had a hernia so he shouldn’t be bred. Then, I saw that if you register with the AKC, you get one free month of pet insurance. It sounded good and I did more research and looked at six different insurance companies for pets, and AKC was the best. They have the best build-your-own plan. They're the only one that had a $100 deductible when all the other plans out there were $200 or $250. You could set your limits for the year. A lot of the other ones didn’t offer that.

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    Response from AKC Pet Insurance

    We are so glad that you choose to register your puppy and take advantage of our pet insurance certificate. Thank you for choosing AKC Pet Insurance as your pet insurance provider.

    Verified purchase
    Claims Handling

    Reviewed Oct. 3, 2016

    It's a very good idea to have a pet insurance. They’re covered if your animal was well when you took out the policy, and that’s reasonable. I had a cat quite a long time ago that developed a malignant tumor somewhere in her gastrointestinal system. She had surgery and survived it. I could not have afforded $3,500 to do that, but the insurance that I had at that time covered it. However, I wasn’t satisfied with the insurance and I thought that AKC would be a better choice. So far, I am satisfied and very pleased. When I take one of my four cats and two dogs to the vet, the vet will fax in the claim form for me and AKC gets in touch with me to tell me they got the form and are considering it and then I get a check. The process could be quicker but it’s the way they do it.

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    Verified purchase

    Reviewed Oct. 1, 2016

    When I registered my puppy, I learned about AKC. They've been around for a while and I chose them for their name. My puppy insurance expired last September 19th so we rolled right over into the new thing. I'm very grateful to have her covered because she is my BFF.

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    Staff

    Reviewed Sept. 29, 2016

    Our dog was diagnosed with what the vet thought might have been puppy strangles. I submitted the claims to AKC insurance that were pertaining to the medications and the visits. She's perfectly fine and came through real well with her condition. But we’ve had very little refunded in terms of what we paid out.

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    Response from AKC Pet Insurance

    We are so glad to hear that your puppy has made a full recovery and that we were able to help with some of the expenses incurred.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 28, 2016

    I chose AKC because of their pricing but I actually only had the policy for about a week. I started it in early September and then I had to end it. My dog wasn't diagnosed yet and she was sick but nobody knew what was wrong with her. Then I found out that she had a really bad form of cancer and the policy wasn’t gonna cover anything because it was a pre-existing condition and it was too late to use. But they were so nice about it, let me cancel over the phone, and didn’t keep me tied in any contract. I told the girl that I will definitely be getting it earlier for my next dog and go with the same company because they were so nice to me on the phone. It was a great experience overall.

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    Response from AKC Pet Insurance

    We are so sorry to hear that your dog is not well. We are however, happy to hear that your experience was positive and helpful. We appreciate your feedback and look forward to the day that we can serve you again.

    Claims Handling

    Reviewed Sept. 27, 2016

    So I purchased AKC Pet Insurance because AKC is a trusted brand. Well, I submitted three claims for vet visits, one for a wellness checkup and two for my GS having worms. According to my policy documents, I have the CompanionPlus, DefenderPlus, ExamCare, and InheritedPlus, and my coverage covers De-Worming and Heartworm Prevention. But, since this was not diagnosed during the annual checkup... it's excluded. In fact, all my claims were denied... WHAT?!? So if I understand correctly, I pay almost $700 in premiums annually, and my dog can only get sick once a year around the annual checkup... This is a big disappointment and I'm currently looking at other Pet Insurers to avoid misleading/dishonest vendors like this.

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    Response from AKC Pet Insurance

    We are so glad that you decided that pet insurance was an important investment in your pet’s future. We have looked into the claims in question and apologize that there has been some confusion. It appears that the claim submitted on your wellness visit was in fact denied by our system in error, which we spoke with you about yesterday. Our system shows that we have corrected this and that your check for this claim should be in the mail today. However, reimbursement was denied for the Pyoderma (skin infection) because the onset of the infection fell within the 5 day waiting period. Again we apologize for the confusion and we hope that your pet is on the road to recovery.

    Verified purchase
    Staff

    Reviewed Sept. 27, 2016

    When I got my dog, her parents were AKC-registered. She's a pure-bred German Shepherd and I got her policy shortly after I got her. Every time I talk to anyone there, they're very pleasant and very nice. Recently, I got a different card number and I forgot to update it so they called me and reminded me to do it. So I got it fixed and it was really simple.

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    Response from AKC Pet Insurance

    We are so glad to hear that your experience has been positive and helpful. Please let us know if you have any questions regarding your coverage.

    Verified purchase

    Reviewed Sept. 25, 2016

    Having a pet insurance is very valuable because medical costs on pet care are skyrocketing. My wife told me about AKC Pet Insurance and we've been a policyholder for about five months. At present, we're getting pet medication from them.

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    Verified purchase

    Reviewed Sept. 21, 2016

    The puppy we bought came with a trial and the breeder referred us to AKC Pet Insurance. So far, it's been good. We haven’t had any problems and our animals have been healthy so far.

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    Staff

    Reviewed Sept. 20, 2016

    My dog went to the ER in July and a claim was then filed to be reimbursed for that visit because I had a puppy insurance plan. My bill was $700, it took them until today September 20th to tell me they would not be reimbursing for a single thing. After I was given dollar amounts of reimbursement by an associate of theirs last week and confirmation of reimbursement by an associates of theirs yesterday. A new associate contacted me today and basically said, "Forget what everyone else has told you for the last 2 months, we're actually not paying you for anything because we found a new reason to screw you over and keep our money." This company is a joke. I recommend no one get this insurance plan.

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    Response from AKC Pet Insurance

    We are sorry that you feel mislead by the conversations with our customer service representative and that your claim was not eligible for coverage. Your claim was processed according to the terms and conditions of your policy. The additional medical records indicated that your dog was diagnosed with two forms of internal parasites. Please understand that parasites are a specific exclusion in the terms and conditions that is not eligible for coverage under any of our policies. We do hope that your puppy has recovered well.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 19, 2016

    My dog came with a free trial insurance from AKC and I just kept it going. I've made two payments and I've been with them for three months now. The last time I called, I asked about the claim forms I was supposed to send. Every time I call them, they’re very friendly and I never had any problems with them. Overall, it’s good to have a pet insurance because in my past experience, I never had one with my old dog who ended up getting sick, and the payments were pretty big. So once you get insurance, it helps you a lot, and for me, it’s very valuable for my dogs to have them from now on. I will recommend AKC to everybody.

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    Response from AKC Pet Insurance

    We are so glad that you choose AKC Pet Insurance as your pet insurance provider. We appreciate your feedback and thank you for your recommendation.

    Verified purchase
    Staff

    Reviewed Sept. 17, 2016

    Most people that have an animal in New York City and have had a fallback insurance have said two words: pet insurance. My wife did a lot of the homework, and AKC was competitively priced and more broadly accepted. It was easy to find a local vet. There was a local animal hospital with a very good reputation that took the insurance. There have been no problems at all with AKC compared to the problems I have with everybody else. It’s been pretty good and I’d recommend it to anybody.

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    Response from AKC Pet Insurance

    We are so glad that you choose AKC Pet Insurance as your pet insurance provider. We appreciate your feedback and thank you for your recommendation.

    Verified purchase
    Customer Service

    Reviewed Sept. 16, 2016

    My son got AKC Pet Insurance for Max when he was just 6 weeks old. Max is now eight. My son could not take him because he moved out of town. I now got Max and my son switched the insurance over to me. It's been a good insurance, so I can't complain. It got kind of pricey, but we've had it so long that I've just continued to keep it. Recently, Max had pancreatitis so he had to go to the vet. I just had the vet fill out the paperwork while I'm there and emailed it to them. It was a smooth process. Every time I've called, they've been real nice and handled things really well.

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    Response from AKC Pet Insurance

    Thank you so much for your feedback. We are so glad to hear that you choose to keep the insurance and that it was there for you when you needed it. We hope Max is recovering well.

    Verified purchase

    Reviewed Sept. 15, 2016

    I knew AKC Pet Insurance through the kennel club and have been a policyholder for six months now. There was another pet insurance company who was billing me and I was paying them, not AKC. I got in a bit of trouble with AKC for that but I got that straightened out now.

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    Claims Handling

    Reviewed Sept. 14, 2016

    My dog was AKC-registered and I got a trial period of their insurance. Currently, they’re still working on a claim for me. But it would make the process a lot easier if they had an app just like other insurances have now.

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    Verified purchase

    Reviewed Sept. 12, 2016

    The breeder of my dog signed up for the AKC Certification and also for the insurance for the first year. I kept it going. I submitted a claim a few weeks ago for the dog's follow-up shots. They emailed me back and let me know that it withdrew my deductible. I really like having the insurance.

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    Response from AKC Pet Insurance

    Thank you so much for your feedback. We are so glad that you chose AKC Pet Insurance to provide you and your pet with the peace of mind you deserve.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Sept. 10, 2016

    When I registered my dog I got an email which put me in an automatic trial period with AKC Pet Insurance. I haven't done insurance in the past but I purchased a very expensive dog and it did not breed. I used AKC when the dog had to have emergency surgery and once I sent the information for they massive bill, they responded quickly. I got a check within three weeks after the dog died in the operating room table.

    Two weeks before the emergency happened, my dog has been favoring his shoulder and my vet couldn’t find anything wrong with it. So as recommended by a good friend of mine I took him to a different vet and my claim came after I lost him. They did call me and ask me a couple of questions, but I didn’t know if they’re going to reject the claim. They should let me know, like shoot an email, to inform me they got my claim and it’s in the works. But there’s not a lot of back and forth. They’re waiting to see if there’s any questions. There should be more dialogue for me to know my claim's status.

    I thought doing the insurance was a good thing with the price. But going forward, I'll change what I purchased. It was $5,900 and it would’ve been more if the dog completed the surgery. I learned that next time I get insurance I have to read the copay portion. I will change my deductible of what I fit, and not go with a $5,000 per occurrence because surgery is obviously ungodly expensive depending on what kind. I will do more investigating when I ever decide to get another dog and see if I purchased the right thing for me.

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    Response from AKC Pet Insurance

    Thank you so much for your feedback. We are sorry to hear about the loss of your pet. We hope that you found value in our insurance and think of use when the time comes. If you ever have any questions about coverage please don’t hesitate to call. We are here to help!

    Verified purchase
    Claims HandlingStaff

    Reviewed Sept. 9, 2016

    I have Cavaliers, which are feisty dogs, and I want to keep them as healthy as possible, and the breeder whom I got a dog from recommended AKC Pet Insurance. I travel a lot and was recently on assignment in Hawaii, so we did a lot of work in shots and immunizations to get my pet ready for the trip. My dog is very healthy, but I feel secure knowing that if something comes up, I'm not worried about whether it’s getting paid or not. I won't go without the insurance. AKC just told me that I got reimbursed well for my last claim. I recommend them to everybody, even though not everybody says they can afford it.

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    Response from AKC Pet Insurance

    We are so glad to hear that your dog is doing well. We appreciate your feedback and thank you for your recommendations.

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    Claims HandlingStaff

    Reviewed Sept. 7, 2016

    I wanted to make sure that my pet was covered with my investment. Then I heard about AKC Pet Insurance through the American Kennel Club when I got my puppy. There was an email in reference to it. When my dog was exposed to a bee sting, I took her to her vet and filed a claim since I was still under AKC's trial offer at a lower cost than the standard. Unfortunately, while my vet took care of her and gave her antibiotics to counter the bee sting, AKC did not cover it. But I enjoyed how quickly they communicated to me what was going on. When I needed clarification, they explained the trial version didn't cover the bee sting, so they just went over the published plans with me and what was covered. I would recommend them to any AKC member.

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    Response from AKC Pet Insurance

    We hope your puppy is healing well. We appreciate your feedback and thank you for your recommendation.

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    Customer Service

    Reviewed Sept. 6, 2016

    I have a dog that's 15 years old and I know how expensive it can become as pets age. So I figured I would get insurance on the new dog. AKC reached out to me. When you register with them, they give 30 days free insurance and then you have the option of purchasing insurance. So that's what I decided to do. I called customer service once because I wanted a hard copy of the policy, and they mailed it to me.

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    Reviewed Sept. 4, 2016

    I chose AKC Pet Insurance because they offered free for 30 days. I'm glad I took advantage of the offer because unfortunately, my puppy got into something. I was very appreciative that I had that coverage when that happened, and that they paid up very quickly.

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    Response from AKC Pet Insurance

    We are so glad to hear that you took advantage of the 30 day certificate. Thank you so much for your feedback and we hope that your puppy is healing well.

    Reviewed Aug. 30, 2016

    Disappointed about their coverage. I signed up for my 2 GSDs for the AKC pet insurance and when I used it, almost every got declined! A check up regarding the incident- declined! Parasites check and treatment declined! False pregnancy with infection declined! Anal gland infection and treatment declined! I cancelled my insurance now again!

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    Response from AKC Pet Insurance

    We have looked into your policies. It appears that you have only two policies that have been canceled. We do not see any denied claims against those two policies.

    Our policies do have specific exclusions that are stated in the terms and conditions, including but not limited to office exam fees, parasites, and pregnancy/whelping. We do advise everyone to periodically take a look at their coverage to ensure it satisfies your needs. If you have any questions regarding your active policies please don’t hesitate to give us a call.

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    Reviewed Aug. 26, 2016

    I went for AKC Pet Insurance out of the general information I got from various people. With my past history with pets I wanted a pet insurance and so far, everything's been fine. We have two dogs and several cats and the insurance is highly valuable.

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    Customer Service

    Reviewed Aug. 23, 2016

    I bought my supplies at Petland and got AKC Pet Insurance. I've been a policyholder with AKC for close to a year now. My pet Muriel was two at that time and was getting older, and I'm sure that I'll be able to provide care for him if anything goes wrong. It’s a Bichon Frise mixed with Shih Tzu and he’ll be turning three. He’s a family member. When I see him hurting, I want the best care possible and that’s definitely very expensive so it’s good to have a little bit of shock absorbent. I got my money pretty fast when he has his checkup. Everything’s been pretty positive with AKC. Their guys answer real prompt. Since nothing major has happened, I hope they will be as great as everything now.

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    Claims Handling

    Reviewed Aug. 15, 2016

    Acquiring a pet insurance seemed like you could get walloped with a big charge. Like all insurances for human beings, we all have to pay our annual charge for coverage, and it looks like a lot at first glance. A lot of people aren’t able to come up with that amount to cover their pets. It’s another $500-600 a year bigger than you’re paying. But it worked out when I put forth my claim, and it’s very simple. My veterinary hospital put it in for me. I provided them with some quick information, and everything went really smoothly. My dog had a little growth removed this spring, and they came through for me. Then came my reimbursement check. I’m very happy with that.

    However, I am a little disappointed because it doesn’t cover teeth cleaning and, like human beings, teeth cleaning contribute to overall health and well-being. I wanted to keep the charge for the year at a certain amount. What I have wouldn’t cover it. Yet with poodles, my vet tells me that particular breed often needs repeated teeth cleaning. It would be good if I could claim that. I wish there would be a provision with what I’m paying, if at least they would pay a percentage of it. How to make teeth cleaning more affordable and incorporate it into coverage without skyrocketing the amount of premium you would have to pay.

    But, the way AKC Pet Insurance handles things are a lot better than any of the insurance companies for people’s health; it was fairly quick with them. I have a very positive experience to date. I hope it continues ‘cause my dog is getting up there in years and I hope he’s in good health. I also hope that I won’t have to be in a position to file a lot of claims. I would recommend them to someone else.

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    Response from AKC Pet Insurance

    Thank you so much for your feedback and recommendations. We are so glad that your experience has been a good one. With regards to your need for dental coverage; we do offer coverage for dental cleanings within our DefenderPlus add on. If you have any questions on our wellness coverage please don’t hesitate to give our customer care team a call at 1-866-725-2747.

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    Customer ServiceClaims HandlingStaff

    Reviewed Aug. 10, 2016

    I had English Mastiff before that had hurt himself and surgery for him was so expensive. It was ridiculous. So I thought next time I'm getting a pet insurance especially if there's an emergency and I have less money that time. It’s valuable having one and it's an investment. So that's what I did with my other English Mastiff. I got her an insurance and got it from AKC Pet Insurance since their price list looks good.

    Then recently, my dog ate something and I had to take her to the vet. I sent in a claim and it was easy once I figured it out. I heard back that AKC received it but I haven't heard anything else since then in about 30-something days. But the girl I was talking to on the phone when I called, because I guess my first fax didn't go through, was so nice. She sat on the phone while I re-faxed it and made sure they received it. Everybody I talked to there was very nice and I have recommended them to a few people. I'm also looking into having insurance for my horses since their shots, visits and exams are expensive.

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    Response from AKC Pet Insurance

    Thank you so much for your feedback. We are so glad that we were able to help you through the claims process and we appreciate your recommendations. If you have any questions at all regarding your policy please don't hesitate to call our customer care team.

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    Claims Handling

    Reviewed Aug. 9, 2016

    I have 2 pets on 2 different WELLNESS policies with 2 different insurance companies. I bought flea and tick medicine for both the same day and submitted the claim. AKC will take as long as 3-4 weeks to process the claim and another week to receive the monies in the mail. I have had this policy for a little over a year and am looking into quotes with a new insurance company. By the way, the other insurance policy got me my monies within a week.

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    Customer Service

    Reviewed Aug. 1, 2016

    I have performance dogs then and they’re always prone to injury so I got AKC Pet Insurance to make sure they're protected. I had three Rottweilers but now I'm down to one. The current dog's name is Ellie. She’s a girl and the other two were Magnum and Coby. Ellie does obedience, rally, agility, and tracking competitions. When Coby passed away, I called AKC and they expressed their sympathy and said that they would be giving some money back on the premium I paid for the whole year but I didn’t have it ready. Pet insurance is extremely valuable for dogs that we really cared for that spend a lot of time training. So far, my experience with AKC has always been positive.

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    Reviewed July 31, 2016

    We've been an AKC policyholder for two months now and we've used it for our pet's dental procedure. So far as from getting it done and doing the paperwork for the reimbursement, it went fine and everything else has gone pretty simply. We got our check back but it wasn't for the amount that we were expecting due to the co-insurance fees. However, our experience was all pretty smooth for the most part.

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    Response from AKC Pet Insurance

    We are so glad that we have been able to help you provide the best care possible for your pet. If you have any questions regarding your policy please don't hesitate to call our customer care team.

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    Claims Handling

    Reviewed July 27, 2016

    I have been an AKC Pet Insurance policy holder since November of 2013. I got a Wirehaired Pointing Griffon puppy then for the first time. They’re rare in the country but they’re not real common gun dogs, but now I have two. I got the male first in November and then we got the female a year ago. And when we file a claim with AKC, our experience has been easy. My vet sent off all the information and within several weeks, I got a check. Everything that I submitted was approved except for something standard that 0they don’t generally approve but happen to be on the receipt.

    Having a pet insurance is one of those things I hope I’m wasting my money on. I don’t want to use it but I don’t want to be without it. Our dogs are like our kids so if something happens, I can do something that would help them. And if I had a bad experience, I would switch because my dogs are so young and they don’t have pre-existing conditions that I can easily switch. So far, my experience was great and if ever I would need it for something major, I hope that it’s the same experience. The only thing that concerns me about pet insurance in general is that there are so many caveats of what they may or may not cover and I don’t ever want to find out what they don’t cover.

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    Staff

    Reviewed July 26, 2016

    When my pets were young, the cost of treatment was pretty minimal. But as they get older, a lot of things can happen and sometimes treatments are very expensive. We had a dog at North Carolina State for seven weeks and that was very expensive and we didn’t have an insurance. So that’s when we really thought, we “locked the barn door and left the horses out.” And so I got a pet insurance, but I wasn’t satisfied with it because I didn't vaccinate my dogs, I titer them. And AKC Pet Insurance covers titering.

    I've been with them for a long time now. I started with the puppy we have and she’s three years old so it’s in that vicinity that I'm a policyholder. It’s always been easy with them. The forms are pretty straightforward and I usually have those filled out for my vet and all he has to do is write in what he did and sign it. That saves him time and it's not very complicated.

    I thought that what they pay for some of the things is pretty low. I pay $300 for a titer and they pay me back 20-some dollars. Also, one of the things I really appreciate is that all my dogs have been therapy dogs and they passed the Canine Good Citizen Test. And when that happens, they reduce our monthly payment which is a great help. That makes up for a lot of things so I like that part of their policy. It's a good experience and I would recommend them to a friend.

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    Claims Handling

    Reviewed July 22, 2016

    I registered my dog with AKC. I sent them a bunch of invoices and the processing of the claim took time like any insurance would, but they came through and sent me a check. They did what they said they'd do and I've had no problems with their service.

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    Reviewed July 20, 2016

    I've had prior pets and I had spent quite a lot of money and had no insurance on them. I had an awkward situation with my pet and AKC refunded me part of the money that I spent. I've had a good experience so far. It is 100% valuable to have pet insurance.

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    Claims Handling

    Reviewed July 12, 2016

    I've been using AKC for more than 10 years now and whenever I submit a claim, they seem to pay it, and that’s good. I've been satisfied, so I've stayed with them. I also like that they come with dental insurance for dogs. Having insurance for pets is very valuable and I got it for my dog that didn’t have insurance. He had become ill and it involved quite a bit of money. So I decided it's better to pay quite a bit of money over time rather than pay all at once. They seem to have lived up to what they say they're gonna cover. And I’ve been with my vet a long time, so he lets me wait until I get paid from them to pay him. It's very convenient.

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    Reviewed July 9, 2016

    We purchased a puppy from a breeder who's AKC registered then we got an email from them after we did his AKC registration giving us a 30-day trial. We just maintained his insurance after that. We took him to the vet. We did the Wellness Plus which sets AKC apart from the other insurance companies. Our other two dogs have insurance some place else and they don't have that option so we kept AKC because puppies are expensive.

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    Staff

    Reviewed July 3, 2016

    My yellow lab is an AKC registered animal. She has needed a couple of surgeries because she had some cranial cruciate ligament tears. Right now she's got dilated cardiomyopathy. She's almost 12, she's got a heart disease, and AKC's just been so good about covering the things that should be covered and reimbursing me fairly. AKC has just been so worth it. They've been fabulous.

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    Response from AKC Pet Insurance

    Thank you so much for your feedback. We are so glad to hear that we have been able to help provide your pet with the healthcare that they have needed.

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    Staff

    Reviewed June 26, 2016

    I have two cats that are Ragdolls and I know things pop up and everything costs so much less if I have insurance, even though I have to pay the monthly fee. When I paid $2000 for my dog, I don't want to ignore her problem. She's like a child to me and I want her to be covered for everything. I first went to Banfield but they didn't have a good program. AKC seemed to offer more. I liked their program and how I could pick from different types depending on how much I wanted to insure her.

    I have the insurance for a year now. I know the form I have to give and get the vet to fill out, and it took a while for me to learn what I had to do. A couple of times I had to take it in again and then fill it out. But it was not a problem. I called AKC when I had a minor question about the stuff that I squeeze on the back of my pet's neck for the fleas. I thought that they would pay a portion of it each time, but they only pay for it once a year. It was okay. I now know the rules. I find nothing wrong with AKC. I'm real proud for my pet to be with them because AKC cares about the animals instead of just being a number. They're very honest and give a good percent of what they pay for certain things. I like everything about AKC. It just goes real smoothly.

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    Reviewed June 21, 2016

    It's very important for me to have a pet insurance. In case anything happens to my dog, I looked into AKC Pet Insurance and I liked their price. I like them a lot and have been with them for three years. My most recent experience with them was good too. I had to switch over my credit card and it was fine. AKC Pet Insurance is great and their coverage is very good.

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    Customer ServiceStaff

    Reviewed June 16, 2016

    My dog is my best bud and one of my chief obligations is to take care of him. I wanna be able to make a decision based on what's best for him and not what's best for my pocketbook. My dog is AKC registered and there's a little newsletter that came out mentioning the health insurance policy. I ran a couple of different bids through some other companies and I was happy with the deductible and the premium that the AKC policy offered so I got it. Getting a pet health insurance policy is a little price to pay to protect a big investment. I'm buying peace of mind at $60 a month and so the pet health policy is well worth having. I pay a little bit each month and when times are tight, it's easy to look at that and think of that expense that you could drop. However, we know how expensive it is when our dog actually has something serious, and that just adds to the stress of it.

    I've been an AKC policy holder for three years now and fortunately, I haven't had to use the insurance policy at all. My only contact with AKC was when my old credit card that they had on file expired. It's always a nightmare trying to track down everyone that had automatic payments on that old card and AKC gave me a nice courtesy call saying the number no longer worked. They were super easy to work with that. I've been very happy with the AKC policy and sometimes joke with people that my dog has a much better health insurance than I do.

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    Customer ServiceStaff

    Reviewed June 10, 2016

    I was getting a dog for the first time ever and AKC Pet Insurance seemed easy to sign up with and has a good price so I chose them. I've been a policyholder with AKC for 3 years now. Our dog was really sick a couple of months ago with bronchitis and pneumonia, and they were good about taking care of the majority of the expenses which was very helpful in something that costs that much money. The customer service is always helpful and it’s very easy to be able to get the forms online and fill them out that way. AKC is people and pet-friendly.

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    Reviewed June 9, 2016

    When my dog broke his leg when he was a little puppy nine years ago, AKC gave me a $500 reimbursement even if I haven't even gotten a policy yet. It was so impressive that I registered with them for pet insurance. I was pleased with it for many years but now I'm very unhappy with it. They've changed their policy carrier which changed the policy tremendously. With Well Care before, it includes anything if he was sick plus vaccinations and Advantix. Initially, $125 has to be met before one gets anything and then for years it paid 80%. With this new carrier, I still get the same policy but only covers a certain amount of money for things like my dog's Advantix. It's not covering very much at all.

    I've let them know about this. I also opted for only another year because it's too late to go with a different policy at this point that my dog's nine and a half years old. My vet told me of a policy that his clients are happy with, which is not AKC. If I was to get another dog, I'd certainly research policies before I opt to go with AKC again. Moreover, I don't even know if I'd get a policy again since it's just cost - there's got to be a big problem to really use pet insurance. A friend of mine who also owns a Vizsla had $4,000 in vet bills within a couple of weeks, but the dog died anyway. I thought in that situation, it might be worse having pet insurance. Nevertheless, I'd still recommend this company.

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    Staff

    Reviewed June 7, 2016

    There were AKC Pet Insurance pamphlets sent to me because I had registered my dog through AKC and so I figured I’ll give it a shot. She’s a puppy so I want to see what happens. Also, I figured AKC is a well-known organization everywhere so it’s got to be somewhat reputable and they’re not gonna play me around like some other insurance. Hence, I've been a policyholder with them since November. Having pet insurance is worth it for all of my babies.

    Then sadly enough my dog had damaged her ulna plate. The bone stopped growing and so she had to go and have a major surgery. Granted they may only cover up to $2,000 per surgery per leg, at least that’s that and they didn’t give me a hard time at all. I brought all the information to the vet, they filled it out, and they sent the medical records. AKC emailed me a check within three weeks and they were really good. It was convenient and there was no hassle, no BS, and so I enjoyed. I definitely would recommend them and I have already recommended them to other people. My experience with AKC is great and I haven’t had any issues.

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    Staff

    Reviewed June 6, 2016

    My dog broke his leg at eight months. The cost was very expensive and I didn’t have an insurance then. I got the AKC insurance after and the reps were very helpful. It’s been satisfactory so far.

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    Reviewed June 5, 2016

    I have the AKC Pet Insurance for a couple of months now and so far, I have a good experience. Last month, I took my pet to the vet. Then last week, AKC gave me advice that I should take care of my dog when it goes to the dog park and that I should not just let my pet go with anybody's pet, which is a helpful information for me.

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    Customer Service

    Reviewed June 4, 2016

    I had a cat that required $3,500 worth of vet bills and I didn't want to have to do that again with my dog, so I registered him with AKC Pet Insurance. It was easy and convenient to purchase the policy. Then I had to call them to give them my new credit card number and it only took about a minute and a half. I've been with them for four and a half years now and knowing that I have the insurance for my pet is reassuring.

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    Customer ServiceStaff

    Reviewed June 1, 2016

    AKC Pet Insurance made it very easy for me to get through navigating the pet insurance. I was looking for something that was very simple and not complicated. It sounded good to me so I went with them. It was wonderful and it’s been a good experience so far. I've been a policyholder for two months now. My dog recently had an operation and it went smoothly. I had questions and the person on the phone was able to answer them all and everything went fine. He may still be a puppy, but in the long run, I’m sure we’ll be happy that we have pet insurance.

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    Claims Handling

    Reviewed May 31, 2016

    I got papers from where I got a puppy and AKC insurance was the option to enroll. I didn’t research any other providers and went by the AKC reputation. It’s my first dog and I have no previous experience with insurance, so I said why not try. I've been with AKC for two months and so far it's a good experience. I got a month to the end of next term. I filed a claim with the initial one-month insurance and the process was easy. I got a check a few days ago.

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    Response from AKC Pet Insurance

    We are so glad to hear that your experience has been satisfactory. If you have any questions or need any assistance with a claim please don't hesitate to call.

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    Customer ServiceClaims Handling

    Reviewed May 29, 2016

    During the times I had to file a claim, having the AKC pet insurance has cut my cost by 50%. Their customer service has always been very good and do what they’re supposed to do. It's also simple to file a claim. I've been a policy holder for six years and it has been an excellent experience with them.

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    Staff

    Reviewed May 28, 2016

    AKC Pet Insurance came with a free trial that's why I signed up. I started the insurance around the end of April and we rehomed Toby in mid-May. We thought we could make it work, but he and the cat never got along and he got to be so strong that my wife couldn’t attend to him during the day while I work. We haven't filled the paperwork to change the registration yet.

    I have a hard time justifying the expense of getting a pet insurance. I equate it to the vision insurance that I used to carry at work. By the time I added up my premiums relative to what I got back, I was better off self-insured. For catastrophic incidents, accident, illness things, I could see where the insurance would certainly help with out-of-pocket expenses. But for routine care, there were more exclusions than benefits for wellness. For that reason, I don’t see a lot of merit benefit. It makes sense if somebody has an animal that has the propensity to get sick, but it’s not for everybody. A $500 deductible is a pretty steep price when the average vet bill is $100. We have not filed a claim but we took the puppy to the vet for what we thought was going to be his fourth week shots. We weren’t allowed to do that because he had an ear infection. So for that series of expenses, I will be filing a claim.

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    Customer ServiceStaff

    Reviewed May 20, 2016

    My last dog died of cancer after a lengthy period of costly treatment. And so it is very important to have a pet insurance. When I did the paperwork on registering another dog, I came across AKC Pet Insurance and went with them. I've been with them for five months now, and I’m very satisfied with my experience. I called to see when my first payment would be withdrawn from my account, and the agent was very courteous.

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    Claims HandlingStaff

    Reviewed May 15, 2016

    I had a free month with AKC Pet Insurance initially when I got my puppy, and then I rolled it over into a plan which was very easy. Having an insurance for my pet was valuable because we'd have that peace of mind to not have to dole out a whole lot of money if in case something major came up and I know how expensive that can be. However, I just canceled it yesterday after having it for a month because my puppy was sick and needed to be put down. It was horrible. He was having seizures and they kept getting worse even on phenobarbital. I'm a veterinarian and it was the saddest thing in the world. I had submitted a claim for his emergency room visit ever since he started having seizures and AKC Pet Insurance paid me promptly. It was processed very well.

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    Response from AKC Pet Insurance

    We are so sorry to hear about the loss of your puppy. We thank you for your kind feedback and hope that we can serve you in the future should you need pet insurance again.

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    Reviewed May 12, 2016

    I have had dogs since I was 24 years old and I'm 67 now. I have never had pet insurance. Some of my dogs would get very sick and I still never got pet insurance because you never know what's going to hit them. I had a lot of expense when Athena, my seven year old dog, died. I got a new puppy and ended up having AKC insurance through a friend who knew about them. Getting an insurance when the pets are young is important and a good time because I looked into pet insurances a number of times but my dogs were too old. The price goes up as they get older.

    I talked to the person at Pet Partners and I was very favorably impressed with the comprehensive services even if they were a little expensive at that time. But it's more than what you pay for it. Then I added the additional wellness feature which is not included, or they may not have it at all, in the normal amount of one of the big insurances that I was looking at. With AKC, it was $43.95 without wellness and $59.95 with wellness. I shopped around before I made the selection and AKC has been a good choice. It has better, more comprehensive services whereas the others, if you read the fine print, they are limited on certain things.

    The new puppy had a lot of expenses and the insurance has really paid for a lot like labwork, microchip, neutering and wellness shots. I've been pleasantly surprised. I send in a claim and they pay it very promptly. Sometimes there's something that will be excluded, which I understand, but they have done an excellent job. They also seem to have very available hours and I could call and email them, which is something that's impressive to me.

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    Staff

    Reviewed May 8, 2016

    I have AKC Pet Insurance for about 10 years now and their service is good. Anytime I talk to people, they were very good. The insurance covers some medications, visits, and every shot for dogs but it doesn't cover some stuff like dental. I pay for my dog $1,500 - $2000 for it. It's still good because I used to spend $200 to the vet and still come back. Somebody told me they have a better insurance but my dog is already old and I don’t wanna change right now.

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    Response from AKC Pet Insurance

    Thank you for being such a long standing customer. If you have any questions regarding your coverage please do not hesitate to call. We are here to help!

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    Claims HandlingRates

    Reviewed May 4, 2016

    My pet is very expensive, it cost me a lot of money and I want to make sure that he has the medical available to him that he needs. The rates were better at AKC Pet Insurance and I've been with them for about nine months. The insurance is very valuable and so far so good, but I haven't filed a claim yet.

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    Staff

    Reviewed April 30, 2016

    We love AKC Pet Insurance. It was highly recommended to us by my sister-in-law who was the breeder of Bernese Mountain dogs and from whom we got our dog from. Our dog is the kind that eats grass if she has to throw up. In December, she had eaten about three feet of the small bathroom rug and she had to have surgery. We took her to the emergency vet on a Friday night. We were concerned that there was going to be a blockage and the vet eventually found that she has some fluid in her lungs and her heart was erratic. So we had to go to another fancier emergency vet in West Palm Beach. They were able to get her stabilized.

    She was able to come home and eventually, the rug passed through her system. Nevertheless, the latter emergency vet referred her to a neurocardiologist vet. So she's been under the care of the cardiologist and on medication. She just had check up the other day - her heart is doing well and she looks good. She's put weight back in and acts like a puppy even though she's ten and a half.

    This most recent experience of ours is a case of prescription refill and we have no problems with the insurance. AKC pays for everything they allow and they do it promptly as well. I would recommend AKC to anybody. I just did to a man I sat with at the neurocardiologist's office who had a dog that's been rescued from Turkey. I also recommended them to someone who has a puppy that's only a few weeks old. Even if the premium increased from about $800 to $2,000, it's worth it.

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    Response from AKC Pet Insurance

    We are so glad to hear that your pet is doing well. We thank you for your recommendations and hope that your pet continues to do well.

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    Reviewed March 27, 2016

    I have a Rottweiler puppy, and with the larger breeds that sometimes come into problems, it’d be nice if he had extra help in paying. AKC Pet Insurance were reliable. They have their wellness thing for their yearlies and all that kind of stuff. It’s a good program, pretty easy to get signed up, and the plans are pretty straightforward so it’s not that difficult to choose a plan.

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    Customer ServiceClaims HandlingStaff

    Reviewed March 25, 2016

    When we registered the puppy, we got something in the mail saying that we got 30 days of free AKC Pet Insurance, so I signed up for it and had to use it one time. The puppy got sick, and we took him to the vet. The claims procedure and reimbursement were easy. They have great customer service and super friendly people. I only kept it active for that month and decided to go with a different company.

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    Customer ServiceClaims Handling

    Reviewed March 22, 2016

    I filed two claims and they are a little slow to respond. I just wish they would communicate a little bit better on the status of the claim.

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    Customer ServiceStaff

    Reviewed March 17, 2016

    Since I had a Doberman before who had $1800 worth of surgery, I decided getting an insurance was a good idea. I heard some people saying that they weren't satisfied with the service that they got. I figured with AKC, if I had any complaints, I can get in touch with them and that should take care of things. I send everything in and they send me a check. I've been with them for at least 10 years and so far, every time I've had to use the insurance, they paid very well. They have paid twice to one of my dogs quite a bit. Being retired, that's important. Paying a little bit each month is an improvement to having suddenly a whopping bill of maybe over a thousand dollars. Once I ended up taking one of my dogs, Lexi, to emergency on a Sunday and it's $500 in the door. By the time we were through, it was a whopping bill all the way around and AKC paid at least $900 of it.

    Recently, they got in touch with me because they were trying to get the monthly payment. Someone had gotten my credit card number and we had to cancel the card so I couldn't deal with the things that are automatic every month. I couldn't call anybody until I had the new number. Whoever I talked to was very helpful and understanding, and got it all straightened out.

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    Claims Handling

    Reviewed March 15, 2016

    AKC insurance is more than I want to pay, but I filed a claim and it was paid quickly. It helps but it's not worth the money because I can take the money and put it in a bank account and have it. But I thought I'd do this for a little while. If something comes up and I need it, I hope it's fair and does what it's supposed to do.

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    StaffRates

    Reviewed March 13, 2016

    AKC Pet Insurance had the best rate and there's nothing better than to have AKC's insurance with an AKC dog. It's quite valuable to have insurance at this point, especially when the pets are young. My dog, a Westie, is only five months so he's still young and so small, and I don't want to take any chances. I'd be brokenhearted without him, so I would want my dog fixed and that would be very costly. The reps were very professional and our interactions went smoothly. It’s just been a couple of months that I've been a policyholder so I hope that it will be a good future.

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    Response from AKC Pet Insurance

    Welcome to the AKC Pet Insurance family! If you have any questions regarding your policy please don't hesitate to call our customer care team.

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    Staff

    Reviewed March 11, 2016

    We just got an AKC Corgi puppy and we found out about AKC Pet Insurance with the information that was given to us with our Corgi. We looked it over and decided that we want to give it a try. We've been with them for less than three months. The experience has been all positive. Initially, we had some questions. She was nipping and doing some things. We called the AKC trainer line and they were really helpful in working through the nipping stage of our puppy. A pet insurance is extremely important for us. Aside from the puppy, we also have a five-year-old Chi-Pug that’s insured. Overall, we’ve been pleased with the service.

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    Response from AKC Pet Insurance

    Welcome to the AKC Pet Insurance family! Thank you for your feedback, if you have any questions regarding your policy please don't hesitate to call our customer care team.

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    Claims Handling

    Reviewed March 9, 2016

    Having a pet insurance is very valuable for someone with a working dog. But none of the claims we put in AKC got approved so we decided that it's not going to work for us and did not extend the policy. We only used them for the free month that we got when we registered our dog.

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    Response from AKC Pet Insurance

    We are sorry to hear of your disappointment in the 30 day certificate plan. We have reviewed your policy and it appears that the claim you submitted is for a condition that began during the policy waiting period, thus making it ineligible for coverage as stated in the terms and conditions. If you have any further questions please contact our customer care team. They will be happy to assist you.

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    Reviewed March 8, 2016

    I got Chesapeakes before and they always got injured or sick, but I didn't have insurance on them. So when I got Jessie as a pup, I purchased AKC. Jessie is 13 years old now and AKC has come through pretty well for me when she got injured and even when she got cancer. She also ate rocks twice. It's better than our own health insurance because it’s cheaper and they cover more stuff. It’s a little bit expensive but every time I’ve sent stuff in, there’s not a question about it. When we have the forms sent in, they send me a confirmation that they received something and that they’ll check it out. And then within a week or two, I get a check to reimburse me.

    Having a pet insurance is very valuable, especially when you have a sporting dog. Now, I have two more Chesapeake Bay retriever puppies that are four months old and are susceptible to getting injured. Both of them are also insured. Right now we have something outstanding because I sent in all of Jessie’s wellness and checkup bills from last year but I haven’t heard anything yet. But everything is very good and I'm satisfied. Thank God I haven’t had to use AKC for my new pups yet.

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    Response from AKC Pet Insurance

    We are so glad to hear that all of your fur-babies are well. We thank you very much for your loyalty and feedback.

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    Staff

    Reviewed March 7, 2016

    When I got my dog registered, I heard about AKC Pet Insurance. I've been with them since January, and they were fast and covered what I needed covered. My dog broke his legs, so the insurance was important, and I was really impressed with their service. It takes about a month to get my refund and when I texted them and told them I needed it immediately, they did the check and I got my refund right away. That was really nice and was a good service.

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    Customer ServiceClaims Handling

    Reviewed March 6, 2016

    I heard that I only needed $200 to get an insurance for my pet. I got one from AKC and have been a member for four months now. When I first filed the claim they were very responsive. I called them from the emergency room and they sent me the paperwork right away. Today is the 30th day and I haven't heard anything. I'm waiting on a check for my claim.

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    Customer ServiceClaims HandlingStaff

    Reviewed March 3, 2016

    AKC Pet Insurance had good prices so I got my pet's insurance from them. So far I like the great service. They always answer my questions when I call and let me know when there's something going on. My puppy had a broken leg for a minute, but she's better now. The process of filing a claim was easy. I would have paid a lot and got nothing back if I didn't have the insurance. But because I have it, I got my money back.

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    Response from AKC Pet Insurance

    We appreciate your honesty and feedback. We are so glad to hear that your dog is doing well.

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    Claims Handling

    Reviewed March 1, 2016

    I have a puppy, and AKC insurance is part of the registration. It was a 30-day trial period certificate. So far, my animals have been healthy and I thankfully did not need to use it. It seems like a nice package, but I don’t know if I’m going to continue with it. I live in a mountain area and I had talked to some other rep because I had a question, and he said that you do all the claim filing on your own so it doesn’t matter if a vet takes that insurance or not. My brother and I were talking about pet insurance yesterday and I told him to go and check out AKC because from what I’ve seen, the premiums look reasonable compared to what he was talking about. He just had a $2,000 vet bill. Their dog got sick and the veterinarian ran every test one can imagine on the dog and it really wrecked it up for him.

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    Response from AKC Pet Insurance

    We are so glad to hear that your pet has been healthy thus far. We appreciate your feedback and thank you for your recommendation.

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    Staff

    Reviewed Feb. 27, 2016

    AKC is very good to work with - very easy and fair. Their pet insurance is expensive but it's worth it, and I've been satisfied. We decided to get it for my yellow lab to be safe in case he gets sick. I recently submitted a claim and they paid it. It was a very good experience.

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    Reviewed Feb. 25, 2016

    When I was a policyholder of AKC, I filed a claim for my pet's ear infection and I didn't have any problem doing it. Pet insurance will get more valuable for my pet especially as he ages and he's a very precious pet, but he's far too young for me to be able to afford that much for him at this stage in his life because I'm a widow and on a very fixed income. I know catastrophes happen, but we took out the insurance for that. I needed it on me before I put it on him. I have to make some choices at this stage in my life. Other than that, I had no problems with the insurance and I would recommend them to other people.

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    Response from AKC Pet Insurance

    We appreciate your honesty and feedback. We hope to be able to serve you in the future.

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    Claims Handling

    Reviewed Feb. 22, 2016

    My dog had two ACL surgeries and I'm waiting for my claim from AKC. I haven't heard anything back from them yet but I'm hoping that it's covered. I've had the pet insurance for about five years now and I am satisfied with my experience with them. I just hope they'll help me out on this situation because it's very expensive.

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    Reviewed Feb. 18, 2016

    I got my pet from a breeder and registered her. Then I got the credit card and they offered me the AKC Pet insurance. At that time, I didn't take it but then eventually I decided to. I have not had to use the insurance yet. I got her the shots and took her to another vet to get her fixed. I paid for all that with the AKC card and some out of my pocket. The insurance is valuable because if ever I walk him and step onto a glass, my pet will be taken care of if I can't do it. It will come in handy a lot.

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    Response from AKC Pet Insurance

    We are so glade you have decided to join the AKC Pet Insurance family. Should you have any questions regarding coverage please do not hesitate to call our customer care team.

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    Claims Handling

    Reviewed Feb. 12, 2016

    I've had many AKC registered dogs and they automatically come with AKC Pet Insurance for six months free. I've been a policy holder for about 12 years for the different dogs I've had. When it's time for renewal, I just look at which plan I wanted to keep. Recently, I filed a claim and they paid it the way they're supposed to. Pet insurance is valuable and owners should really have the accident and illness insurance which is what I got. I don't need to have covering a percentage of Heartgard Plus because one needs to buy a whole year supply in order to get the benefit.

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    Response from AKC Pet Insurance

    Thank you for your feedback and loyalty. We are happy to hear that your experience with AKC Pet Insurance has been a good one. Our 30 day pet insurance certificate is available to eligible AKC registered puppies at no additional cost. We are glad that you have taken advantage of this benefit and continued coverage.

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    Reviewed Feb. 7, 2016

    I purchased pet insurance from AKC and my experience with them was fine. Having pet insurance is valuable if your pets get sick. If you don’t have pet insurance, it’s a lot of money. My last dog got diabetes and it was really expensive.

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    Claims Handling

    Reviewed Feb. 5, 2016

    I decided to get a pet insurance because I had a dog that had to be put to sleep and that was a very expensive experience. So when I got a new pet, I decided that if there was a possibility of getting a reasonably priced insurance, I was going to get one since it’s very valuable to have a pet insurance. I’ve been with AKC Pet Insurance since November and they look like they charge a reasonable amount for their coverage. So far, everything’s been good. I filed a claim for the wellness part of the plan and I’m waiting for my check to come.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2016

    Whenever I browsed dog web pages, AKC seems to be very popular. And then I thought it just makes sense that if you're going to have a dog long term, to get pet insurance. My dog is young but I already see the value in getting an insurance policy for my pet, as something could happen and the pet insurance would help offset it. It just seemed like a smart thing to do. AKC Pet Insurance's branding is appealing and gives the idea that the company is reputable so I signed up.

    The people at AKC have been nice to work with. I had to call them a couple of times though. It seems a little cumbersome and I don't know if there's any other way around it... For example, I found out there was something the vet had not filed. It wasn't the insurance company's fault but it's difficult trying to keep up with all of the stuff. I don't want to miss out on anything that could be filed. Then there's no communication from AKC saying, "Hey, I received this." I was a little surprised at the lack of communication from them. But overall they are good. When I have called them to ask questions, they are efficient. I guess I'll just have to keep up with it myself just to make sure.

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    Response from AKC Pet Insurance

    We are so glad to have you as part of the AKC Pet Insurance family. We appreciate your honesty and feedback as this helps us improve our ability to serve our customers.

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    Staff

    Reviewed Jan. 29, 2016

    Having pet insurance is very valuable. I've been a policy holder with AKC Pet Insurance for five months and they're very helpful.

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    Customer ServiceClaims HandlingRates

    Reviewed Jan. 26, 2016

    I wanted a very thorough provider as a first-time dog owner and wanted to be sure I had a good insurance so I went with AKC Pet Insurance. I've had a policy with them for almost eight years now. They do very well when it comes to their turn-around time when I file claims. It's fairly quick. However, they don't tell you when you have insurance above and beyond what you need, which I think is bad that I as insured need to call and try and work that out with them. And the rates had gotten so ridiculous and until I did a reassessment with them they weren't going to say anything to me and I don't think that's right. And the fact that if I got the same dog in another state it would cost me half the money is bothersome.

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    Response from AKC Pet Insurance

    We are so glad to have you as part of our pet insurance family. We appreciate your honesty and feedback as this helps us to improve our ability to serve our customers. We do our best to provide you with the right amount of coverage without over-selling you on coverage you do not need. We do recommend that as your dog ages and your needs change to revisit your policy periodically and assess your coverage. You are correct that premiums vary from state to state. Premiums are dictated by your location which does bring into account the cost of living in that location. This is standard practice in the insurance industry as a whole that allows us as an insurer to provide coverage that everyone can afford. Thank you again for your feedback.

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    Rates

    Reviewed Jan. 23, 2016

    We had a dog that was high-maintenance so I got a pet insurance. I’ve been with AKC since 2006 and I'm not happy with their rates. If you utilize the insurance at all, they really raise the rates. They keep changing the underwriters and there's always something new coming down the pike that I don't expect whenever there's a renewal. And the renewals have been exorbitant. For the last five years, they've been raising these rates exponentially.

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    Reviewed Jan. 18, 2016

    I registered my Shih Tzu with AKC when I got her. I would do anything for her, so it's great having AKC because I would be taking money out of my savings or re-mortgaging my house to save my old dog. AKC is very efficient and pay a fair percentage. It's been excellent.

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    Reviewed Jan. 13, 2016

    I chose AKC Pet Insurance because they've been around for a while and seem reputable. I've been with them for about a year and recently, I had a vaccine coverage for about a week. They fixed it and it was great. Having pet insurance is good if you need it. I would recommend AKC.

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    Response from AKC Pet Insurance

    We are glad that you have joined the AKC Pet Insurance family. Your recommendation is much appreciated.

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    Claims HandlingStaff

    Reviewed Jan. 12, 2016

    I trust the AKC name so that in itself got me to follow. We were a policy holder until December when we lost our chocolate Lab. We had him covered for eight and a half years. They were very wonderful. Our dog was diagnosed with cancer on a Thursday and on Sunday, we had to put him down. When I submitted my insurance claims, they were very thorough and quick. They offered condolences and they were really great. Pet Insurance is completely valuable, I would never not have insurance. In fact, I recommended them the entire time I had them whenever I hear someone looking into it or asking about it.

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    Response from AKC Pet Insurance

    We offer our condolences on the loss of your beloved pet. We are proud that we have able to serve you and your pet for the last eight years and we look forward to serving you again should you need us. Thank you so much for all of your recommendations.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2016

    When I purchased my puppies, there was something in there that said, "You got 30 days free," and then insurance stuff. When their titles came in, the literature was in there but I don't have the insurance anymore. I didn't even use the free one-time that you take the pets and get their vaccinations. What I didn't like about the AKC program is that they send me the information through email saying that if you print this out, then you take this certificate and you can get it. I don't do anything on computers. Why not send it in the mail so people that don't get on the computer can go present this paper. AKC Pet Insurance is good. It's just not for people like me that don't know how to do stuff.

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    Customer ServiceClaims HandlingStaff

    Reviewed Jan. 9, 2016

    I have a Golden Retriever that has insurance on AKC. In October, she came down with a weird ailment. She wouldn't eat and didn't want to chew. I took her to the vet and she was diagnosed with masticatory muscle myositis. I submitted a claim and they said I needed to send more information and so I got the vet to fill that information. At the end of November, they said they had not heard from my vet, so I called the vet and she said, "Oops! I'm sorry, my bad." She then said she sent the information to them. I have yet to hear back on the status of the claim. I also had a claim for Loki, a Doberman, for bloat. But his took a while to get through the system, but not as long as the other one. They haven't let me know anything and I keep thinking, "Well eventually they will let me know."

    Having a pet insurance is very valuable. I've had Loki for four years, I paid insurance on him and I've only had one claim. But still, it's a good insurance in case of emergency, because there's nothing that pays the doctors, the vet, bills on animals unless you have pet insurance. If a friend asks me, I would honestly say exactly what I'm telling now. AKC tended to be slow on this claim and I don't know why. If they want to disallow it, fine.

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    Response from AKC Pet Insurance

    We appreciate your honesty and your feedback. We strive every day to streamline our claims process so that our customers receive their reimbursements faster. We will look into your claim that is still open and have someone contact you soon with an update.

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    Reviewed Jan. 7, 2016

    I have two dogs and I have pet insurance on them. The other one is on another insurance that was recommended when I bought him, and had AKC Pet Insurance when I bought my second dog. I haven't had to use either because they're pretty young and haven't had any problem. I just pay the premium. I haven't had any problem with AKC and would recommend them - they've got a reputation.

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    Response from AKC Pet Insurance

    We are so glad to hear that both of your pets are well. Thank you so much for your recommendation!

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    Reviewed Jan. 6, 2016

    Having my pet insured is very valuable. I have a tiny little Yorkie and she was born with a congenital defect. She is eight now and if she had an accident or anything at all, I'd be glad to have the insurance. I know I'd need to have this.

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    Reviewed Jan. 4, 2016

    AKC was given free for a month when I got my puppy and my experience with them has been great. When my puppy broke his leg, we extended the policy. I never had pet insurance in the past, but with the experience that we have right now, it is valuable. In fact, I have recommended them to a friend.

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    Response from AKC Pet Insurance

    We are so glad that we were able to help you and your puppy. We appreciate your recommendation.

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    Reviewed Jan. 3, 2016

    I bought my dog in September and that was when I got the policy with AKC this year. It's my first time to have insurance for my dog and so far, I cannot complain about anything. They've been transparent with me. It's 100% value for me to have.

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    Response from AKC Pet Insurance

    We are so happy to welcome you to the AKC Pet Insurance family! If you have any questions in the future please give us a call. We will be happy to help!

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    Claims HandlingStaff

    Reviewed Jan. 1, 2016

    Once I registered with AKC, there was a free month of trying out. They were great to talk to and very helpful, but they didn't meet our expectations. I had to submit a claim for our dog because she was sick and they didn't have her covered. So having pet insurance is valuable if the appropriate things are covered and if you're getting reimbursed.

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    Reviewed Dec. 30, 2015

    I had AKC Pet Insurance three years ago. During those times, I filed some claims to them - typical vet bills and preventive stuff. The only thing I didn't like was that I had to wait so long to get my money reimbursed. They should have assigned vets that take the insurance and not from out of pocket upfront. After that, I had to wait and see what they were going to give me back. I had to look up the policy all the time.

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    Response from AKC Pet Insurance

    We are so glad that we were able to help serve you and your pet. We appreciate your suggestion to incorporate networks into our plans. Unfortunately, at this time the pet insurance industry as a whole uses the claim reimbursement model, similar to that of Aflac. This model does allow the customer/pet owner more freedom in the use of the coverage as there is no network base. Our plans allow the customer to use their coverage at any licensed veterinarian in the US and Canada. We strive every day to streamline our claims process so that our customers receive their reimbursements faster. Thank you for your business and we hope we can serve you in the future.

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    Reviewed Dec. 26, 2015

    Our pet had an incident at home, it was in the last month and our vet wouldn't take AKC insurance. Other than that, our experience has been okay. There hasn't been much in between except for this last dog. I'm happy with them.

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    Response from AKC Pet Insurance

    We are so sorry to hear that your pet had an incident. We would like to let you know that our insurance can be used at any vet in the US and Canada. We will have someone contact you soon to help walk you through the claims process.

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    Staff

    Reviewed Dec. 5, 2015

    We bought Chloe from a breeder. Since she was a show dog, she came with the first year of insurance covered. We decided to continue it because it seems like a good idea. It’s generally okay. It’s rather slow. The decisions about what’s covered and what aren’t are often a little strange. Chloe has had a number of serious problems over the years which were handled pretty well, like when she had to have surgery. That was when she started eating stuff she wasn’t supposed to, like rocks. Fortunately, she didn’t need to have surgery as they were able to induce getting rid of them. It happened twice within a period of two months and has now stopped. But they said that they only cover it once in a year.

    It’s rather arbitrary. It’s probably on the fine print of the policy. But when you think about it, it’s like if you break your leg and it’s covered by your medical insurance, then you break your other leg, for example, they don’t come back and say, “oh, you’re only allowed to break your leg once in a year.” I know they’re probably trying to juggle what’s covered and what happens versus having the premiums which are high enough, so I think I understand the rationale, but it still seems somewhat odd. Most of the time, if something happens, like infections, she has to have antibiotics and stuff, it gets taken care of. There are forms and stuff for her. They’re kind of a pain to have to take, but of course you have to have the vet sign them.

    There was one instance when, for some reason, the vet had neglected to write the explanation in the box and then the whole thing got rejected and we had to go back. But they might as well say, “we need to have the vet write something other than just stamp it.” But anyway, I’ll say they’re generally satisfactory, a little weak on some specifics, policy not very helpful, but it works out. We’ve been with them for 11 years now.

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    Reviewed Dec. 1, 2015

    I've been an AKC policyholder for a year and a half but they only cover accidents, not medication and visits. They also said they would cover MRI, but they didn't cover it at all. So far, the insurance is not worth it since I haven’t had a situation where it’s been beneficial or worthwhile, but that doesn’t mean it’s not going to be of any help.

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    Response from AKC Pet Insurance

    Thank you for bringing forward your concerns. We are looking into the processing of your claim. We apologize for the inconvenience and will be in touch soon with an update.

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    Staff

    Reviewed Nov. 30, 2015

    My experience with AKC was pretty fair and fast. They are very professional.