AKC Pet Insurance

AKC Pet Insurance

 4.4/5 (479 reviews)
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About AKC Pet Insurance

Since 2003, AKC Pet Insurance has served as the exclusive pet insurance provider for the American Kennel Club through its incorporated name, PetPartners. AKC Pet Insurance provides affordable, comprehensive pet health insurance to dogs and cats of all ages and breeds in all 50 states. AKC’s customizable policy options allow you to create a plan that fits your individual needs and budget.

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    Overall Satisfaction Rating

    • 5 stars
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    • 2 stars
    • 1 stars

    Pros

    • Full 30-day refund
    • Multipet discount
    • Customizable plans

    Cons

    • Only covers dogs and cats

    Bottom Line

    AKC Pet Insurance provides customizable coverage for dogs and cats with an easy application process and low prices. Offers a multipet discount and full refunds within 30 days for dissatisfied customers.

    AKC Pet Insurance Reviews

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    Page 2 Reviews 10 - 40
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 19, 2019

    I like my experience with AKC Pet Insurance. I called them to find out about the insurance and what to do. They were always polite, very nice, helpful, and understood what I was looking for. We have the wellness because my dog has a lot of issues. He had a torn ACL, which was 3,500 and I got 2,000 back. They cover a lot of the shots.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 18, 2019

    Everything’s been going good with AKC so far. I’m a little disappointed in part because of the reimbursements that I’ve been receiving. I have a top-of-the-notch insurance. I can’t pay any more. I have five pets, and I just don’t seem to be getting reimbursed like I used to when I had two Australian Shepherds. Now, I have three little Shelties and I’m not really pleased. I had been investigating other insurance companies. Sometimes I’ll submit a claim for maybe $500, and I might get like a $120 back. It’s not worth my while to have the insurance if that’s how my rates are going to be when I reimburse.

    I’ve been with AKC over 15 years. Initially, when it didn't seem like I was getting enough reimbursement back, I called them about three years ago. I said, “Okay, I’m gonna get the top-of-the-notch insurance so I can get more money back with my claim.” But it seems to be like it’s less than more and I’m paying so much more. I pay about $498 for my five pets, and it’s not worth my while. I don’t get anywhere near that back because I don’t file that many claims to begin with. I had a vet bill just recently with my one Sheltie that’s only six years old. I had the teeth cleaned and out of about $500, I just got something like $150 back. I’m thinking, “What's the use?” I'll just save that $500 a month, and when something goes wrong, I'll have that money to pay for the vet bill. So, I’m disappointed in the amount of reimbursements.

    When I had my Australian Shepherds and I would have their teeth cleaned, it seemed like I was getting at least maybe $400 back out of the teeth cleaning. Now, it’s just considerably less and it’s not right for me anymore. I’m paying more money. I wanna keep my pets covered. I’ve a vet-mentality that I definitely want them covered, but I’m getting tired of paying close to $6,000 a year and getting 1,000 back.

    I know a lot of people go with AKC, and this is one of the reasons I did. They have show dogs and they want the best of care for them. When I had my Australian Shepherds, I felt the same way. I did get very good reimbursements at the time. But then, they fooled around and changed the policies and changed the reimbursements. And to me, they screwed it up and made it worse than before. They probably weren’t making enough money from people. I will explore other insurance companies. I have four I’m reviewing now. I would rather stay with AKC, but I refuse to pay the dollar amount I’ve paid them.

    12 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 16, 2019

    My experience with AKC Pet Insurance has not been real good. I feel I’m locked into it because of pre-existing conditions. My dog Cleopatra is an English mastiff, and she had surgery because of entropion. AKC said it was a pre-existing condition. That’s not necessarily true because she had conjunctivitis, and that could’ve caused it. Other companies would’ve covered it. Then at the daycare, she broke a tooth. It was accidentally broken, but AKC wouldn’t cover it. I went to a specialist, and the extraction and the root canal were almost the same amount of money. The specialist said that because it was a canine and she’s a mastiff, they could break her jaw. I was denied that, so I paid for the root canal. Now, my premium’s gone up almost $100 a month and with a $5,000 limit. I’m not recommending AKC to people. I’ve gone online, which I should have done in the first place, and I’m recommending two other companies.

    15 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 10, 2019

    Right after we got our Golden Retriever, she contracted something from some other dogs at a dog park and she was really sick. We took her to the doctor and the AKC health insurance really helped us a lot. It saved us quite a bit of money. The bill was gonna be like $2,400 and after the insurance, it only cost us $900. Then recently, my wife took our dog in for a hurt foot. We weren't able to file a claim ‘cause it wasn’t big enough but we had met the deductible. I’ve had VPI in the past with my other dog and AKC was better.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2019

    My vet had handed me the thing on AKC and it seemed like a reasonable deal to do it that way, and he’d given me something on it. They had a 30-day introductory deal on it, so it seemed like it was easy enough to say yes to and then do it later on. We had one claim about four months ago for some kind of a stomach issue and ran up a pretty hefty bill, and they handled it for us. I thought they were fair. The way they explained it was clear.

    I'm kind of bad customer for insurance ‘cause I usually feel like I'm willing to cover the risk myself, but the vet had said, “Why don’t you just get it and try it for a year or two and see if you like it over." It was some kind of a period of time. Obviously, whatever insurance you get if you don’t use it for the first year, it’s easy to say that was a waste of money. I shouldn’t have it. You can always talk yourself out of it, if you don’t need it. If you do need, it’s like, “Oh, we got smart to get it.” So, it depends on that regard. But the people in customer service were certainly nice enough. They got a snafu with the policy number change on something and somebody looked at it, was very reasonable, got right back to me and fixed it. So, the problem was handled.

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 11, 2019

    When we adopted a couple of dogs, I looked into AKC Pet Insurance as one of my options and decided to go ahead with them. We've had their policy for a little over two years now and so far, so good. My recent experience with them has been easy.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2019

    I registered my Lab and AKC Pet Insurance was part of the offer. It was just a trial and then I called three times, and then I subscribed over the phone, then went back online to verify. I've had it for two months now and I have a pending claim.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 30, 2019

    We got a purebred Bichon and we registered her with the AKC and then we got some information on the pet insurance. We went with AKC because it was convenient. They gave us one month of free pet insurance as well. The free month was up, so I extended it. Our experience with them was good. They’re very helpful. During that month, I had to submit a claim. Our Bichon has ear infections. She was scratching a lot and if we touched her ears, it was painful. We got the dog from a breeder when she was seven months old. Bichons grow hair in their ear and the breeder never cleaned that out. So, over time, after we got her, it became very infected, which we didn’t realize.

    I had to take the dog for a follow-up with my vet. Then the vet explained the shape of the ear canal which is why the groomer didn’t see the hair that was impacted in a different area of the ear canal. She could only see what was on the outside of the ear, and it was deep inside. And my vet said that probably occurred way back when the dog was still with the breeder. The claim was put in and I haven't heard back from AKC. They needed all the paperwork which I’ve just sent in this week. So, they’re reviewing it, but they’ve been on top of everything. They were very helpful in customizing the type of insurance I needed, and adding on and taking out what I didn’t want.

    Be the first one to find this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: July 16, 2019

    I searched pet insurance on Google and AKC was the first one to come up. I looked at what their policies included and it satisfied everything I needed. They had good ratings as well. I haven't had to use it so far but everything seems to be fine if I do need to use it. Everyone that I talked to has been very sweet with me.

    AKC Pet Insurance response

    Hi Isabella,

    Thanks so much for choosing AKC Pet Insurance and for taking the time to leave a review! I'm glad you've had a good customer service experience! Please let us know if there is ever anything we can do for you!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 11, 2019

    When I got my dog, it was AKC registered but then when I went through the policy with them for submitting claims and went through the arbitration process with them to go back through the claims, it took months and months. Thereafter, they denied my claim. Now I've canceled my policy and I'm with Pets Best.

    AKC Pet Insurance response

    Hi Jason,

    I'm sorry to hear that you had a poor experience and decided to cancel your policy. I wish we could have better met your needs. I'm not sure of the details of you particular issue, but we greatly value our customer's feedback and would be happy to talk with you over the phone to hear your concerns. Please don't hesitate to call and ask for the Customer Care Supervisor. I wish you and your dog the very best.

    Take care,

    AKC Pet Insurance

    7 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 10, 2019

    I've been using AKC Pet Insurance for 20 years. We go back three or four dogs with them. Our dog was a pedigree and it was recommended through AKC. However, the policy has gotten way too expensive at $99 a month. I'm not really happy. Still, everything has been fine thus far.

    AKC Pet Insurance response

    Hi Robert,

    Thanks for leaving a review and thanks for being such a loyal, longtime customer. I'm sorry to hear your premiums have increased. Rates do go up as pets age and the cost of veterinary care increases. We would be more than happy to speak with you over the phone about your policy and see if any adjustments can be made to your coverage to better fit your needs and budget. Please don't hesitate to call us.

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 9, 2019

    In signing up with AKC, I got the first 30 days free. I actually had an event during that period and submitted a claim. My thinking was if they responded to the claim and took care of it, I’d go ahead and continue the insurance, and if they didn’t, then they were not worth my time and I was not gonna do it. They responded and took care of the event even though it was like a free period, and I signed up with them.

    They were fairly easy to get in contact with every single time I tried to call them. The original payment they were sending me on the event I had with the puppy didn't get to me for whatever reason. I called them and they direct deposited the next day. It was easy. Even though there seems to be a mistake, they made up for it really quickly. So far, it zeroes out, which is all I can really hope for. My theory is, say, the dog was 10 years. There's probably gonna be a lot more payout on their part in the last few and a lot more pay-in on my part for the first year just because of age. So over the whole time, if it ends up being flat, I’d be happy.

    AKC Pet Insurance response

    Hi Justin,

    Thank you for leaving a review! I'm glad we were able to help you while on your 30-day policy. I'm so glad you decided to continue your coverage with us. I'm sorry that you ran into some trouble with your claim reimbursement but I'm glad we were able to remedy the issue quickly! Please let us know if there is ever anything we can do for you!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 8, 2019

    AKC Pet Insurance was affiliated with AKC, and that was what we went through when we got our puppies. It was convenient. However, I cancelled the insurance policy. Once I kinda went through all the fine print with it, my biggest concern was knee injuries with the breed and knee surgeries weren’t covered under the policy. I’m okay with little things and small bills, but the knee surgery is like 3,500 bucks. So, if it wasn’t covered by the policy, there was no point in keeping it. Having pet insurance is valuable if it covers the right things that you need.

    AKC Pet Insurance response

    Hi Jon,

    I'm sorry that the coverage on your plan didn't meet your needs. The knee surgery that I think you are referring to would be eligible for coverage under our hereditary and congenital endorsement that can be added on to your base plan. We made our plans to be customizable, which allows pet owners to choose their own limits and coverage and build a plan that fits their individual needs and budget. I'm sorry that your plan didn't work for you. If there is ever anything we can do for you in the future, we would be happy to help.

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 4, 2019

    When I purchased my animal from the breeder, she told me about AKC Pet. I looked up a bunch of them and they had good insurance. I went with them but then I've had a lousy experience thus far. It took AKC four months to settle a claim. I submitted it and then they said that I had to send my animal's shot records. I did that and they sent me another thing that said I had to go to the vet and get a copy of the medical record. Thereafter, I haven't received a check from them. It wasn't even a $1,000 claim. It was only 50 or 60 bucks. It wasn't something that should have taken a whole lot of brainstorming to do especially when I'm paying a $100 a month for pet insurance.

    AKC Pet Insurance response

    Hi Vernon,

    I'm sorry to hear you had a poor claim experience. Our normal claim turnaround time is under seven days. Occasionally, we do need to request additional medical records to accurately process a claim. We typically request those directly from your veterinarian. If we can't get them from your vet, we will reach out to the customer to attain them. I'm sorry that this particular claim required so much effort on your part. It appears that we sent you a reimbursement check on June 19th. If you did not receive that check, please contact us right away so that we can look into it.

    Again, I'm sorry we couldn't be of more assistance to you. I wish you and your dog the very best.

    Take care,

    AKC Pet Insurance

    6 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 3, 2019

    I’m not particularly impressed with AKC right now. I have 3 very sick puppies from a litter and I’ve had a problem with the former breeder. When I called for their assistance, I was walked through with another process I knew nothing about and got no letters saying my puppies are now mine. They refused to register them that they’re now mine and if I ever do that again, they’re gonna sanction me.

    I wasn’t the one that did all the registration. It was AKC's people that walked me through it and they were too busy to talk me. The rep said, “I got other calls, I can’t talk to you,” and quickly hung up on me. I’m not very impressed with them and their standards of care. For 1 of the 3 puppies, they told me it’s not gonna make the first birthday. The other 1, I’ve already spent over $10,000 in vet bills for surgeries, and the other 1, we don’t know what the status of his heart is. He needs a 2nd or 3rd eye surgery, but there are no remedies for that. They said, “Unless you’re a charitable organization or anything, we don’t do anything.” I was basically on my own so a way is to euthanize them and not be bothered with the expense or do them and try everything to help the puppies stay better at my cost with no assistance from AKC. But they didn’t have any problems charging me for everything up to a zoo.

    AKC Pet Insurance has been helpful, but unfortunately, my problem was that I didn’t realize that these puppies were very sick and I got that as a safe gap in the meantime. Puppies are puppies. They’re like little kids. They can get sick really fast, and they can get hurt so I got the insurance. I had a protection in case something happens with them all. I found them there at Forever Homes. They have pre-existing conditions and no insurance will take them. AKC was helpful in that regard except now that I’ve maxed out on everything because it’s a one-time lifetime thing, which if I had realized that there are gonna be problems, I would have gotten a full insurance policy for them. They have extensive illnesses and they’ve now capped, so it’s a restricted policy. That’s the problem and there are no options to change that.

    Now, it doesn’t matter what insurance policy I get for them. All this stuff will not be covered ‘cause it’s pre-existing. It’s genetic. So, other things in the future, if something else happens to them for whatever reason that’s not directly related to what their birth issues were, that would be covered.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 19, 2019

    I had AKC Pet Insurance for years with the previous dog. I got a puppy so it’s better off to have the insurance. I went with AKC Pet Insurance again because of the options that they had available for the prices. They’ve been extremely helpful. We had a mix-up with one of the claims where it was thought to be under a previous condition, and they reviewed it. They did everything that they needed to do and got in contact with the vet to realize that it was not a previous condition. The thoroughness of the company and then getting back in touch with me are appreciated.

    AKC Pet Insurance response

    Hi Karen,

    Thank you for the review! And thank you for again choosing us to be your new dog's pet insurance provider! I'm sorry that there was a bit of a mix up with your claim. I'm glad we were able to be of help to you and remedy the problem quickly. Please let us know if there is ever anything we can do for you! Don't hesitate to call!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 18, 2019

    These people dont care 1 bit about your babies! They are just like the rest of the insurance scams out there. Dont be fooled by the free 30 days coverage. It's a flat out lie! I thought they care and were trying to help me but no they tried every which was to deny my claim saying the waiting period was beyond the 12th bs. I was told by Peter that Adam said the waiting period from the 11th to the 12th was it and my baby would be cover the maximum of each incident up to $500. Then I was told it was up to $1500 per it seems over the weekend it changed to $2000 for whatever reason. They make up rules as they go...do not get scammed by this company along with AKC as they are just as incompetent as their pet insurance. Dont be fooled if you're not a breeder or if you are go with CKC! Amen!!

    AKC Pet Insurance response

    Hi Marci,

    I'm so sorry you feel this way. We truly do care about our customers and their pets and want to help our customers best care for their pet's healthcare needs. Unfortunately, insurance in general is very regulated and all types of insurance are held to the terms and conditions of the policy which are set forth by the underwriters of the policy. We often wish we could make exceptions like in your case, however we are legally bound to abide by the terms and conditions that you agreed to when you activated your policy.

    We try to be as transparent as possible when it comes to our coverage by displaying the policy details on our website and providing you with the terms and conditions upon enrollment. We advise customers to read their terms and conditions thoroughly to be sure you understand your coverage and there are no surprises down the road. I'm sorry that you were unclear of the waiting periods and coverage limits.

    Our 30-Day Certificate is a benefit that is included with AKC registration at no additional cost. This is a small plan that is intended to help new puppy owners with small accidents and illnesses. You are correct in that the certificate plan offers coverage for up to $500 per incident, meaning we would pay up to $500 per illness or injury. Reimbursement would begin after the one-time $100 deductible was met. If another incident (accident, injury or illness) would occur, we would pay up to $500 for that incident. Another deductible would not need to be met. These limits are displayed on our website as well as in your policy documents that you receive at enrollment.

    Waiting periods are standard in all types of insurance. All policies are subject to waiting periods before coverage will take effect. In our terms and conditions, a waiting period is defined as, "a period of time specified in the Policy that must pass before some or all of the coverage begins...The Waiting Period begins as of the effective date of the Coverage Period."

    Any injuries or illnesses that occur prior to or during the waiting period is considered pre-existing and therefore not eligible for coverage. Pre-existing is defined as, "Pre-existing Condition means any Illness or Injury which occurred, reoccurred, existed, or showed symptoms whether or not diagnosed by a Veterinarian, prior to the original effective date of the Policy or during the Waiting Period."

    The Certificate has very short waiting periods. The waiting periods are displayed on our website and are stated in your policy documents as, "There is a five (5) day Waiting Period per Pet from the first day of the Coverage Period before We will cover an Illness" and "There is a one (1) day Waiting Period per Pet from the effective date of this Policy before We will cover an Accident."

    Again, I apologize that you were unclear of the terms and conditions of your policy and that we were not able to make an exception to help you. We truly wish we could help all of our customers with all of their pet's healthcare needs. I hope that your dog is recovering from his or her issue.

    Take care,

    AKC Pet Insurance

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 18, 2019

    I had AKC Pet insurance for a while and then I deployed, and then it ended up getting cancelled. And then when I came back, I had to redo it. It was very easy to submit a claim especially with the online uploading thing. The customer service, whoever I spoke to two times, were also both really nice.

    AKC Pet Insurance response

    Hi Hector,

    Thank you for the leaving the kind review! Firstly, I want to thank you for your service. I'm glad we were able to reinstate your policy for you. I'm also glad to hear that you found our online claim submission process easy. We recently launched our new online customer portal and are always trying to make things easier for our customers. It's nice to get the feedback! Please let us know if there is ever anything we can do for you! Don't hesitate to call!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 13, 2019

    It’s been four years ago ever since I’ve had AKC insurance for my German Shepherd. I just send the claims in and they send me the money. The warranty has been valuable. They’ve been good to me.

    AKC Pet Insurance response

    Hi Glen,

    Thank you for the review! It's always nice to hear from our customers! I'm glad that we have been able to help you. Please let us know if there is ever anything we can do for you! Please don't hesitate to call!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 12, 2019

    AKC Pet Insurance has been great. We never had any issues. It works very well with us to get the information from the vet that they needed. Everyone has been very nice and helpful to us especially on the phone. So it's been an overall great experience.

    AKC Pet Insurance response

    Hi Janie,

    Thank you for the kind review! It's always nice to hear from our customers and get positive feedback. I'm glad that we have been able to help you and that you are having a great experience! Please let us know if there is ever anything we can do for you! Please don't hesitate to call!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 11, 2019

    On a previous dog, we had VPI, Veterinary Pet Insurance. We got a puppy two years ago and since I wasn’t happy with VPI’s coverage, I looked online and I asked for a recommendation. I got one from AKC and I have been with them for about a year and a half. I've used the policy a couple of times for stuff that my dog has had and they have been helpful. Their process is also easy.

    Something’s always going to happen and when a pet gets ear infection or all the way up to things that are more catastrophic, the pet insurance policy helps offset some of the cost of the vet visit. You can get covered all the way up to wellness checks for the dog, but you can pick which level you wanna have for insurance. So, it helps with peace of mind. If something would happen, you have some coverage. Just make sure to read what different levels you have or options for pet coverage. I was confused at first and I thought our dog was covered for a little more than what he was from the prescription, but I didn’t read the plan well enough. So, when I called AKC, they were able to explain the differences in the policy types.

    AKC Pet Insurance response

    Libby,

    Thank you for the review! I'm glad we have been able to help you with your dog's medical care and that we were able to answer your questions about your policy. We are always hear to help. Please let us know if you ever have any questions or can assist you in anyway!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 10, 2019

    I registered my dog through AKC. He’s a large breed dog and you never know what can happen. I’ve already been able to use the AKC Pet insurance to get reimbursed for shots. All I needed to do was to get an itemized bill from my vet and then I just did the claim online. It was no trouble at all. That was 10 days ago and I got an email saying that it was processed, so I should be receiving it any day.

    AKC Pet Insurance response

    Thank you for the review, Kimberly. I'l glad we've been able to help you with your vet bills and that you found our claims submission process easy to use. We are always trying to make things easier on our customers, so I appreciate the feedback. Please let us know if there is ever anything we can do for you or ever have any questions!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 9, 2019

    I’ve had dogs my whole life and sometimes it becomes too expensive when they get sick. When I got my puppy at the puppy store, I found out about AKC. I've had their pet insurance for two years and everything’s been fine with them. I'm happy with the policy. I just pay the monthly fees. My dog is only a puppy so we haven't had any major issues.

    AKC Pet Insurance response

    Hi Debbie,

    Thank you for the review! I'm glad to hear your puppy store told you about us and that you see the value in having pet insurance. Please let us know if there is ever anything we can do for you. We are always happy to help!

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: June 8, 2019

    I've had AKC for quite about nine and a half years. I learned about it from my breeder that we got our dog from about 10 years ago. I thought a pet insurance was a good idea because of the price of the veterinarian charges. It's almost like going to a human doctor. It's pretty valuable having a pet insurance. We had a Chesapeake Bay retriever about six years ago who had to have a knee operation. I was sure glad I have insurance. So far, I've been happy with AKC but it's getting a little pricey. I have three claims that I'm waiting to hear from right now. Process-wise, it's pretty simple to do it all online. I did my claim for them and the veterinarian itemized the page, scanned it and send it to AKC through the email.

    AKC Pet Insurance response

    Robert,

    Thank you for the review. I'm glad that we have been able to help you with your vet bills and that you have seen the value in pet insurance. I appreciate the feedback on our claim process. We're always trying to make things easier for our customers, so it's good to hear that you found the process easy to use. Please let us know if there is ever anything we can do for you and I hope your dog is doing well after his vet visits.

    Best,

    AKC Pet Insurance

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 7, 2019

    A pet insurance is very valuable. You don’t ever know if there's something you may need. Vet bills are very high. When I got a puppy from the American Kennel Club, I had all the information on it. I've had their pet insurance since June of last year. I drive a semi and Jake was a trucking dog. He was gonna be in a truck and he was gonna be in places where we had him on a leash but he could still be in danger. I wanted to make sure that he was covered. Plus, he had some medical issues that needed to be covered. AKC paid my bills on time and they reimbursed me on time. Everything was good there. I'd recommend them. But Jake died in May and I called AKC about it. He was seven months old. He got really sick and didn’t last a week. I had set up for him to go to a neurologist on a Monday. They were gonna scan him but he died Sunday. The last time I used the insurance was in Iowa, a few days before he died.

    AKC Pet Insurance response

    Annette,

    Thank you for the review. I'm so very sorry to hear about Jake's passing. We know how hard it is to lose a pet, especially so suddenly. It sounds like you were very close. I'm glad you we were able to help you with your vet bills despite the sad outcome. I hope you are healing from your lose and able to enjoy memories of all the good times you had with Jake. If there is ever anything we can do for you in the future, please let us know.

    Take care,

    AKC Pet Insurance

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 5, 2019

    I got a dog with AKC papers and I figured it might be a good idea to use their insurance. I used it to take the puppy to the vet because he hurt his leg. Everything worked out good. AKC is great but I only had it for the first 30 days for the puppy.

    AKC Pet Insurance response

    Thank you for the review, Shannon! I'll glad you took at advantage of our 30-Day Certificate and it was able to help with your puppy's injury. Please let us know if you ever have any questions about our full-term coverage or if there is ever anything we can do for you. I hope your puppy has recovered from his injury and is doing well!

    Best,

    AKC Pet Insurance

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 2, 2019

    A vet recommended AKC to us. We customized our plan and the insurance came in handy because my dog ended up having an accident. This was caused by another dog that was aggressive. My dog turned out okay and the claim was handled so well. The fact that you could do it on your own then call and check on it was pretty great.

    For my claim, I called and a gentleman answered. He told me exactly what to do and the process. I submitted my claim online and called back again. They told me I was gonna get the reimbursement in a certain number of days. They asked if I had all the information and said we were good to go. It was very easy submitting the forms online, getting a human being and getting everything on time, which is really hard to find nowadays. AKC has been really informative and super helpful. Anytime I need a question answered, I call and there’s always a human being. Having a pet insurance is super valuable. I didn’t honestly think that insurance existed for animals until I got my own. It is super helpful to have because my dog is very clumsy and accidents happen more to animals than they do humans. A lot of people that I work with know about AKC Insurance and they use it as well.

    AKC Pet Insurance response

    Thank you for the review, Camillah! It's nice to hear that your vet recommended us. That means a lot. I'm so glad we were able to help you with your dog's accident. We appreciate the positive feedback and I'm happy to share this with our team! I hope your dog is doing well and recovering from the accident. Please let us know if there is ever anything we can do for you!

    Best,

    AKC Pet Insurance

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 30, 2019

    I like that my pet insurance is through AKC, and the policy is pretty good too. They reimburse really quickly for any of your appointments. Their customer service is really good. They're on call, and they answer your phone call pretty quickly.

    AKC Pet Insurance response

    Thank you for the review, Sara! I'm glad you are having a good experience. Please let us know if there is anything we can ever do for you!

    Best,

    AKC Pet Insurance

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 21, 2019

    There’s a hospital a couple of miles away from us and we got our AKC Pet Insurance through them. We've been with AKC for about 13 years now and we’ve had good experience with them. They’ve been fairly prompt in payment. We also finally worked a deal with the veterinarian where they have all the paperwork and can file it directly online with these people. So, we don’t really have to get involved with the paperwork anymore and it worked out pretty good. We like the insurance and it saves us some money. Our dogs are getting a little older and need more service, so that’s helped a little too. I also got very good customer service every time I’ve had to speak with them. One time, I forgot to cash a check and it expired. I contacted them and I had excellent service about getting the check reinstated and sent to me.

    AKC Pet Insurance response

    James, thank you so much for your review! And thank you for being a loyal part of our AKC Pet Insurance family for 13 years!! If you and your pets ever need anything, please do not hesitate to contact our Customer Care team!

    Best,

    AKC Pet Insurance

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 17, 2019

    AKC Pet Insurance was made available to me when I got my pet registered. It takes a very long time to get through to them on the phone. Their claims, so far, have not been very efficient. I sent one in and they told me the turnaround time was five days, and it’s been around two weeks now.

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    AKC Pet Insurance Company Information

    Company Name:
    AKC Pet Insurance
    Company Type:
    Private
    Year Founded:
    2003
    Formerly Named:
    AKC Pet Healthcare
    Address:
    8051 Arco Corporate Drive, Suite 350
    City:
    Raleigh
    State/Province:
    NC
    Postal Code:
    27617
    Country:
    United States
    Fax:
    919-859-8193
    Website:
    www.akcpetinsurance.com