Best Pest Control Companies in Rochester, NY

We compared 7 brands and chose the top pest control companies

  • Best overall
    Orkin Pest Control
    3.7(2,022)
  • Customer service
    Fox Pest Control
    2.6(180)
  • Insect treatments
    Terminix
    4.4(12,739)

Best Pest Control Companies in Rochester, NY

+1 more
Author picture
Edited by: Jon Bortin

Our 3 picks for Rochester pest control companies

  1. Best overall: Orkin Pest Control
  2. Best customer service: Fox Pest Control
  3. Best insect treatments: Terminix

The ConsumerAffairs Research Team selected our picks for the top pest control companies in Rochester, New York, based on availability services, local customer feedback and other key factors. Read our full methodology for all the details on how we made top picks.

2024 Buyers Choice Award Winner
Orkin Pest Control
Response time
Within 24 hours
Guarantee
Money-back guarantee
Annual cost
$870

Orkin Pest Control technicians use Integrated Pest Management (IPM) strategies, which focus on long-term prevention and minimize chemical pesticides. The company also has entomologists (insect experts) on staff to provide ongoing support, ensuring technicians stay up-to-date on the latest pest control treatments.

Pros

  • Free estimates
  • Same-day services
  • Integrated pest management
  • 30-day money-back guarantee
  • Available 24/7

Cons

  • Inspection fees may apply
  • Some communication issues
  • Occasional billing issues

We requested a quote for annual services for a three-bedroom home. The estimated cost was two $195 payments over two months, followed by 10 more monthly payments of $48. That’s a yearly total of $870.

The Henrietta branch, located on Summit Point Drive, serves Rochester and surrounding areas, including Canandaigua, Victor, Albio, Bath, Brockport, Fairport and Farmington.

  • Residential treatments: Bedbugs, birds, fleas, mosquitoes, ticks, termites, flies, stinging insects, carpenter ants
  • Commercial treatments: Bedbugs, birds, flies, rodents
4x Award Winner
Selected for having one of the highest satisfaction rates for Best Customer Service, Best Experience with Staff, Best Speed of Service and Best Value for Price
Best customer service
Fox Pest Control
Response time
Same-day
Guarantee
Free retreatment
Annual cost
$165 to $600

Happy Fox Pest Control customers tell us about positive experiences with the technicians and improvements in pest control problems. However, some customers have had issues with the high cancellation fees.

Pros

  • Free inspection and estimate
  • Local experience
  • Vetted employees

Cons

  • High cancellation fees
  • Some customer service complaints

Recurring services cost approximately $50 per month. You should also be aware that there is a $250 cancellation fee if you want to terminate the contract early.

Three pest control treatment plans are available. The Rochester branch also serves surrounding areas, including Albany and Akron.

  • Home Protection Plan: Year-round coverage that includes barriers to keep pests from getting into your house
  • Yard Enjoyment Plan: Seasonal treatments for mosquitoes, ticks and outdoor fleas
  • Termite Defense Plan: Uses the Sentricon® system to eliminate and prevent termite colonies
Best insect treatments
Terminix
Response time
Two hours
Guarantee
Termite + Retreat/Repair Guarantee
Annual cost
$550 to $700

Terminix stands out for its customized treatment plans and comprehensive termite guarantees, including damage repair warranties and ongoing protection. Terminix exterminators also offer eco-friendly treatment options and use advanced technology to minimize chemical use.

Pros

  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee

Cons

  • Some customer service complaints
  • Occasional issues with recurring infestations

Terminix’s average prices range from $550 to $700 yearly for a 2,000-square-foot home. If you sign up for a yearly service plan, you can pay for each treatment individually or settle the annual cost at once.

The Rochester branch is on Vantage Pointe Drive. Services are also available in Buffalo, Orchard Park, Canandaigua, Lockport, Victor and Akron.

  • General pest control: Termites, cockroaches, crickets, scorpions, silverfish, centipedes, millipedes, ants, mosquitoes, rodents, bedbugs, spiders, ticks and stinging insects
  • Home services: Attic insulation, crawl space services, gutter protection and wildlife removal

Pest Control in Rochester, NY Buyers guide

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Rochester pest control buyers guide

Battling an infestation can feel overwhelming. Whether you need eco-friendly solutions, emergency services or a budget-friendly plan, we'll help you navigate the crowded field of pest control companies.

Key insights

Rochester’s humid continental climate makes it a haven for many pests.

Jump to insight

A one-time pest control service is typically $150 to $500. On the high end, a severe infestation can cost thousands to resolve.

Jump to insight

Many pest control experts in Rochester have specific specialties, like using chemical-free products or dealing with bedbugs.

Jump to insight

Common pest issues in Rochester

In addition to spiders, mosquitoes, rodents and termites, you might also have problems with gnats, silverfish and carpenter ants.

cockroach
Logo
Cockroaches
  • Often found in kitchens, crawl spaces and bathrooms.
  • Infestations can contaminate food and cause health problems.
  • Exterminators use boric acid, insecticides, baiting, fumigation and heat treatments.
rat
Logo
Rodents
  • Rats and mice can be a problem in older buildings or areas with easy access to food.
  • Infestations lead to property damage, diseases and fire hazards.
  • Exterminators use traps, poison baits, fumigation and structural repairs.
bedbug
Logo
Bedbugs
  • Common in high-turnover areas, like college dorms, hospitals and nursing homes.
  • Infestations lead to red, itchy welts on the skin.
  • Exterminators typically use heat and steam treatments, encasements and insecticides.

Pest control costs in Rochester

Rochester exterminator costs vary depending on the severity of your infestations. Expect to pay $150 and $500 for a one-time service. However, fixing an extreme bedbug, rodent or termite infestation can cost $2,000 or more. About two-thirds of the homeowners who treated pests in the past year paid up to $1,000, and 30% spent up to $5,000, according to a ConsumerAffairs survey.

How much you pay also depends on the company and the frequency of visits. Before the pest control operator visits your property, you should get a free quote or estimate. You'll have a more detailed estimate once the technician arrives and completes an inspection.

How to hire an exterminator in Rochester

You might handle small infestations yourself, but professional pest control is often necessary to solve the underlying problem and prevent pests from returning. The good news is that most exterminators make it easy to contact online or by phone. Here’s what to consider before making your final decision.

1. Know your enemy: First, narrow it down to exterminators specializing in your problem. When you get in touch, you will likely be asked where you see the pests, how often and if there is any visible damage.

2. Read reviews: A few negative reviews are normal, but a pattern of consistently bad experiences is a major warning sign. You can also ask friends and neighbors for recommendations.

Reputable exterminators often display their license number on their website, vehicles or marketing materials.

3. Check credentials: You can confirm a pest control company’s license through the New York State Department of Environmental Conservation. We also suggest hiring companies with additional certifications through the National Pest Management Association (NPMA).

4. Compare quotes: Get quotes from at least three different exterminators. Make sure your estimates are detailed, including the type of treatment, frequency of visits and total costs. Be wary of companies that only highlight their low prices without mentioning the quality of service or offering a satisfaction guarantee.

5. Ask questions: Ask if they use Integrated Pest Management (IPM) techniques, which focus on long-term prevention and minimize pesticide use. Discuss safety measures and any necessary precautions if you have children or pets. Don't hesitate to ask for clarification on any part of the contract you don't understand.

6. Get ready: Your exterminator might give pre-treatment instructions, like cleaning, decluttering or securing pets. If follow-up visits are needed, make sure you know what the schedule will be.

You’re not alone

About 16% of Americans report experiencing health issues due to pest infestations, ConsumerAffairs found. Even worse, 17% say they have been judged for having pests in their homes.

» MORE: Pest control statistics

Rochester pest control FAQ

What is the difference between pest control and an exterminator?

Even though the terms “pest control” and “exterminator” are often used interchangeably, there are some key distinctions:

  • Exterminators quickly eliminate an existing infestation. They often rely heavily on pesticides to kill pests quickly and may not address the underlying causes of your infestation. If you have a sudden influx of roaches, call an exterminator to get rid of them.
  • Pest control companies focus on long-term prevention. They typically use exclusion, sanitation and targeted pesticide application (often with a preference for less toxic options). A pest control technician will identify entry points, recommend sanitation improvements and use targeted treatments to prevent pests from entering your home in the first place.
Does home insurance cover termite damage?
How often should you get pest control in Rochester?

It depends. How comfortable are you with seeing any pests at all? A lower tolerance might mean more frequent service. Homes with lots of landscaping, nearby water sources, or older construction might need more frequent pest control.

  • Quarterly: Every three months is a common frequency for general pest control in Rochester. It helps maintain a protective barrier and catches infestations early.
  • Bi-monthly: If you have a higher pest pressure or a lower tolerance for pests, every two months frequency might be more suitable.
  • Monthly: This is usually reserved for severe infestations or pests requiring more frequent attention, like German cockroaches.
  • Annual: Some treatments, like termite bait stations, require annual checks and replenishment.
Are there any natural pest deterrents?
Placing bay leaves in pantries and cupboards to deter insects. Diatomaceous earth, a natural powder, can also be used to kill crawling insects. Some essential oils, like peppermint and tea tree oil, can repel certain pests. Sealing cracks and proper food storage can also naturally deter pests.

Methodology

The ConsumerAffairs Research Team considered pest control company services, availability and reviews to make our top picks.

  • Customer reviews and testimonials: We analyzed more than 5,000 verified pest control reviews left on our site between January 2022 through January 2025. Companies with the most 4- and 5-star reviews from customers in and around Rochester, New York, were selected.
  • Local services and availability: We gave preference to pest control companies with a variety of services and treatment plans available.
  • Estimates, inspections and guarantees: We carefully compared the most important factors you should care about when hiring a pest control company or exterminator, including hours of operation, estimation and inspection costs, satisfaction guarantees and time in business.

Not sure how to choose?

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    Local pest control company information

    Rochester Pest Pro

    Rochester Pest Pro provides comprehensive solutions for residential and commercial infestations. Specializes in exterior spray treatments. Wildlife pest management is also available.

    • Address: 77 Commerce Drive, Rochester, New York 14623
    • Phone: 585-486-4815
    • Website: rochesterpestpro.com
    Town and Country Solutions

    Town and Country Solutions specializes in pest control and wildlife control for residential and commercial clients. Complete packages include two seasonal prevention barriers.

    • Address: 2018 Latta Road, Rochester, New York 14612
    • Phone: 585-440-6877
    • Website: townandcountrysolutions.com
    Exodus Exterminating

    Exodus Exterminating offers seasonal maintenance plans for pest control. The company specializes in mosquito treatments, rodent exclusion, bedbug control and termite removal.

    • Address: 440 Stone Road, Rochester, New York 14616
    • Phone: 585-270-0339
    • Website: exodusexterminating.com
    Excelsior Pest Group

    Excelsior Pest Group specializes in treatments for ants, bees, wasps, hornets, spiders, cluster flies, bedbugs, termites, cockroaches, fleas, stink bugs, mice and rats.

    • Address: 3300 Monroe Ave., Ste. 205, Rochester, New York 14618
    • Phone: 585-500-8600
    • Website: excelsiorpestgroup.com
    Guide sources

    ConsumerAffairs writers primarily rely on government data, industry experts and original research from reputable publications to inform their work. Specific sources for this article include:

    1. U.S. Environmental Protection Agency, “Regulatory and Guidance Information by Topic: Pesticides.” Accessed Feb. 24, 2025.
    2. U.S. Environmental Protection Agency, “Citizen's Guide to Pest Control and Pesticide Safety.” Accessed Feb. 24, 2025.
    3. U.S. Environmental Protection Agency, “Tips for Selecting a Pest Control Service.” Accessed Feb. 24, 2025.

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