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About Fox Pest Control Reviews
Fox Pest Control has 30 locations across the country, each of which is locally owned and operated. The company usually operates as a subscription service with a money-back guarantee if you have issues between visits. Employees are triple-screened, and they’re thoroughly trained both in the classroom and alongside a mentor before treating homes on their own.
Pros & Cons
- Free inspection and estimate
- Screens employees
- Money-back guarantee
- Not available in all states
Fox Pest Control offers complimentary inspections and cost estimates, as well as a money-back guarantee. Expect to pay a monthly subscription fee for a year-round treatment plan if service is available in your area.
What is Fox Pest Control?
Fox Pest Control was founded in 2012 by brothers-in-law Mike Romney and Bryant White. Since then, the company has grown to include 30 locally owned branches and helped more than 50,000 customers get rid of various pests.
Fox Pest Control offers several benefits, including a free inspection and cost estimate. You can get same-day service if you call before 2 p.m., and evening and weekend appointments are available for no extra charge. Some services come with a money-back guarantee.
How does Fox Pest Control work?
You can start with Fox Pest Control by getting a complimentary visit to determine what types of services your home needs and how much it will cost you. While one-time services are available, the company primarily advertises its Home Protection Plan, a monthly subscription service that provides recurring treatments for year-round protection.
If you have issues between your scheduled visits, Fox Pest Control will return to treat your home again at no additional cost.
Fox Pest Control products
Fox Pest Control helps protect homes against:
- Box elder bugs
- Carpenter ants
- Carpenter bees
- Stink bugs
- Yellow jackets
Fox Pest Control mostly focuses these efforts through its Home Protection Plan, which includes specific treatments to handle pests as they appear each season:
- Spring: This is when many bugs multiply both inside and outside the home. Your exterminator treats around your home’s doors and windows and under siding using a protective liquid and granular barrier. They also treat crawl spaces, attics and the inside of wall voids. Finally, they remove all spiderwebs from your first floor.
- Summer: Your technician treats your home’s exterior with a perimeter spray around windows and doors and granular baits in mulch beds. This adds continuous protection against crawling bugs. They also inspect for bee and wasp nests and treat them if found and remove any new spiderwebs.
- Autumn: Your exterminator performs another exterior treatment, protecting your home from crawling insects looking to use your home as a winter shelter. Spiderwebs are removed again.
- Winter: Your technician inspects and treats all cracks and crevices around your kitchen and bathrooms. They inspect for rodent infestations and take steps to keep them from entering your home. Technicians also look at basements and garages for signs of termites. At the end of the visit, you get a written report to help you protect against pests between visits.
Fox Pest Control cost
Fox Pest Control doesn’t list prices online. According to the company, each home situation is unique, so it customizes costs for your home’s specific needs. Fox Pest Control offers free inspections and estimates, which can help you understand the expense before committing.
Fox Pest Control doesn’t charge extra for additional home treatments if you have pest problems between regularly scheduled visits on your Home Protection Plan. If it can’t resolve your issue after three treatments, the company will refund you your last monthly subscription fee.
Fox Pest Control FAQ
Where is Fox Pest Control available?
Fox Pest Control has 30 locations spread across the following states:
- New Hampshire
- New Jersey
- New York
- Rhode Island
Call your local branch for more information on availability.
What is Fox Pest Control’s money-back guarantee?
Fox Pest Control guarantees that if you have an infestation between regularly scheduled treatments, the company will return and perform targeted treatments at no charge. If it can’t resolve the problem, it will refund your last monthly subscription fee, providing you have met all other terms of the agreement.
Is Fox Pest Control safe for pets?
Fox Pest Control has EPA-certified technicians, and it claims to use the safest possible products if a pet usually occupies the space. Fox Pest Control also has a list of all the pest control products it uses on its website under the About section, so you can check for yourself.
Is Fox Pest Control trustworthy?
Fox Pest Control uses a triple-check screening process for its crews, and employees undergo drug screenings and driving record reviews. The company also trains employees both in the classroom and on the job — employees learn alongside a mentor before providing services alone.
For feedback on the company from other customers, read ConsumerAffairs’ verified reviews.
Is Fox Pest Control a good company?
Fox Pest Control is worth considering if you live in a state where it’s available and you get a competitive quote. The company offers a variety of services, and if things don’t work out, there's also a money-back guarantee to help you recover some of your expenses. Get a quote and compare Fox Pest Control with other companies in your area to find the right one for you.
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Reviewed May 22, 2023
When I was still married three years ago, Fox Pest Control was coming around our neighborhood and knocking on doors. We spoke to them and they had a certain price. I'm divorced now, but my wife then made them reduce it by 10%, then we took it. It worked out well at that time, but the price seems to have gone up quite a bit in the last three years. However, I can't be certain because I haven't asked around. I get advertisements from people I've used in the past, and I haven't discussed that with them yet. We originally started out at $50 a month, and now, it's up to somewhere between 60 and 65 a month. We used Terminix in the past, and they were less than 500 when we used them. They may have gone up a lot too but I can't be sure.
The techs seem to be well-trained professionals. They're very friendly. They come into the house and do what they need to do, or outside around the house. It seems to be well, because I'm having very minimal problems with pests. In the past, I had problems with mice, carpenter ants and carpenter bees, but ever since they've been putting up their insecticides, I don't have those problems anymore. I'm happy with their service.
Customer Relations Team
Reviewed May 13, 2023
The techs are at the house when I’m at work but they do the perimeter of the house. The few times that I have had issues, like a wasp that grew over my driveway, I called the number and someone was out the next day to resolve it. The first time that the techs came out, they went through the outside of the house and the eaves. They made sure they got rid of any bees' nest and any little spider webs. They just came out recently to go around and do the perimeter for fleas and ticks. I also had a mouse in my attic once and the techs came and put some mice traps out within a couple of days. And they came and looked at it.
The mouse I found was dead, so I don't know how long it was there. But regardless, the tech came out and did something about it. It was in a new house and I didn't want to end up having issues. Which is why since he knocked on the door and we talked about it, I thought it would be good not to run into issues by having someone always come out and invest a little bit to keep insects out of my house. TruGreen tried to offer it onto their lawn care product but I'm getting more through Fox than I would be through them. Fox is protecting me against more insects than I am through TruGreen. And any time I need Fox, they're there. Everyone always like to save money but it's worth having my house protected and someone would come any time I need them.
Customer Relations Team
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Reviewed May 12, 2023
Fox had done some other houses on our street so we contacted them. They're great. Five times a year they come out and put granules down around the outside of the house. A couple of weeks ago, they came and dusted around the eaves. They couldn't do a liquid spray or whatever they were gonna do because it was raining. They called to schedule last week and it was raining again so they called and canceled. They were very prompt about getting in touch with us. They came back today and did the job.
Matt was the tech that came and he went over some things that he found. I was out working in the yard one day and he saw some burrow holes near the foundation that he thought mice might be able to get into. He took care of those for me and showed me where they were. He told me that there were rabbits living under my deck too, which I knew about.
Fox has been very good even though the prices have gone up. They come out when they say they are gonna come out. In the spring, we used to get ants in the house sometimes. We have not had that since Fox started doing treatments. I'm all happy. Also, we have a partial brick and some bees bore into the mortar and they were coming through a window. Fox was out the next day or two and they took care of that. The bees were gone.
Customer Relations Team
Reviewed April 30, 2023
Fox is great. I was impressed that it is local. The price is right and they are nice. I tell them my worries, and I want them to make sure they spray the room and the yard. I'm very satisfied. When you have a problem with the bill, you text them, and even though it gives you an automatic response, they still respond. Then they'll also call. They worked with me. They kept and put me at a lower rate.
They wanted a payment, like a recurring checking account, but I said I couldn't do that because I know that there was a processing timeframe. So if I tell them to deduct on the 15th and even though they pull it on the 15th, I don't see it on my bank until a few days later. So I send them a monthly payment. Recently, they sent me an auto check thing because I had a balance due of $6 and change. For that reason, they could not come out and spray. So I got upset. I forgot it was an automatic reply thing.
I sent them off with a reply text and I said, "For $6, you told me you can't come out and spray in the house even though I pay you every month. I'm an existing client for at least a decade, if not longer. Tell me I'm wrong." Then they replied the next business day saying, "We're sorry. It was an automatic response. As far as the bill, it's also an automatic response on the text message. We got your message. We understand. It's no problem." So they scheduled someone to come out that day, and I was happy.
Customer Relations Team
Reviewed March 11, 2023
The technicians are great and it's usually the same one every time. They're always very professional and the one who normally comes to us knows where everything is, where to go, and what to do where. It's really nice that we don't have to babysit him and make sure that everything gets done. I'm liking the results. They've come out in-between treatments whenever needed at no extra charge. But I wish the service isn't as expensive as it is.
The only complaint I have is that Fox had called me trying to set up a time to do a termite inspection because they said they've been seeing an uptick in them. Three times now, I've gotten calls about it and I tell them the same thing every time that I want to be present for this because it is something new. I work a normal job and I cannot be there until 5:00. They said they would accommodate me and it still hasn't happened. Our normal technician lives not far from us. So, he always makes us his last stop so that it's at the end of our work day. If he needs something, it's less of an inconvenience because we're less likely to have meetings at 4:30 when our day ends at 5:00. If he comes in the middle of the day, it's the flip of a coin if somebody will be available or not. Other than that, I've been satisfied with the service.
Customer Relations Team
Reviewed Sept. 9, 2023
If I could give this company 0 stars I would. I normally do not leave reviews especially terrible ones but this service has been really awful. I am a brand new customer and have both the yard enjoyment plan and the pest control plan. The representative that signed me up was very sweet and after seeing the raving reviews I decided to give them a try. They were able to send a tech out the same day as I signed up as well so first impression was amazing. However, after the yard was sprayed, we still had a TON of mosquitos. I asked the representative to have someone come back and spray and no one contacted me for several days.
I called in where I had to wait almost an hour to speak with someone and they scheduled someone to come out a week later because they didn't have any available techs. That week went by and no one showed for the appointment. I called again and they said "Sorry, but they won't be coming and not sure what happened" and they rescheduled for another week later. That week came and went and again NO ONE SHOWED UP. I called back where I had to wait on hold for another hour to speak with someone and they said "Sorry, someone can come out in another week." Totally unacceptable, so I asked for a supervisor and to no surprise there was no supervisor to talk to so they said they will have someone call.
The supervisor called me almost a week later and left a VM saying "Sorry, we won't charge you for the next service so there will be a credit on the account. Call back the main number if you have any questions". She did not even bother rescheduling the service so I had to call back and wait on hold yet again to speak to a representative. When I finally got someone on the line, I asked to cancel altogether and the rep was extremely rude and said "Sorry, can't do that. You need to talk to a supervisor and I will have them call you but just so you know, they will not cancel the pest services."
Days went by and still no call from the supervisor so I called back and a nice gentleman said "I see the issues on the account so no problem, I will cancel both services". The one representative to actually help instead of pushing me away to wait for a so called supervisor. I called back in to ask for a refund since I was already charged for the service and they said "Sorry, can't do that per contract". WELL, the contract also states that you guys will complete services as needed and that never happened so who cares about the contract at this point. The initial fee for the yard was $175 but one spray is $99. I was simply asking for the $75 back since the services were not completed at all. While we understand the $99 is still valid since they sprayed just once but we should not have to pay the rest of the start up fees since NO ONE DID THEIR JOB and completed the services.
It has been about a month of back and forth trying to get someone to come to our home to do their JOB that we are PAYING FOR. This is so unfortunate because they make so many promises and make it seem like they have great customer service but the service is just awful. People do not have time to sit around for hours waiting for someone to answer the phone to resolve an issue and wait DAYS for a call back from a supervisor. Totally unacceptable. Will not refer Fox to anyone.
Reviewed Sept. 8, 2023
I want to be clear - the technician -ELLIOT- was amazing. My issue is with the company! I called and was told someone would be out this week - there is a special for $199 and then $65 for the following 4 treatments to remove the yellow jackets! I WAS TOLD THIS ISSUE WOULD TAKE 4 applications to kill the yellow jackets. Elliot told me - actually just one application should be sufficient and that I SIGNED UP FOR TWO YEARS OF MONTHLY TREATMENT! Bait & switch? Up selling? Whatever - NOT OK! Buyer beware! Sales guy is a fast/double talker! Elliott also told me $300 for treatment today and that should be fine and FOX WILL COME OUT FOR THE NEXT 30 days if the issues persisted!
Reviewed Aug. 25, 2023
This company is a SCAM! Don't use them. Their technicians are a sloppy joke. They Triple charge you and don't give you a valid contract to review in detail before signing. They don't show up for services or follow the treatment plans they are contracted to do. Never received a copy of the contract and tried calling every week for three months with no response or call back. Final got through and asked to cancel because of all of this and they declined to cancel or refund, hung up on me after I asked for a manager. They billed me $174 for a first treatment/quarter and were supposed to be $75/quarter after that. I was billed $174 the first month, $56 the second month $54 the third month. No treatments! Their first treatment didn't even get rid of ants, not to mention the spiders and ticks. The guy splashed his solution on my walls, wood floors, and carpets in random spots - no barrier spray, no traps, nothing! Waste of money and a total Scam!
Reviewed Aug. 25, 2023
We have had Fox Pest Control for about a year and a half. Our technician Ronnie has always been very responsive. I called because we had a yellow jacket nest in a bag of hay. Ronnie came out on the same day.
Reviewed Aug. 23, 2023
We have used Fox Pest Control for the past several years and have always found them to be a wonderful company. Robaid ** is our technician and he is amazing.. He's professional, knowledgeable and we have not had any issues since he has been taking care of us.. He's the BEST!!! Thank you so much..
Fox Pest Control Company Information
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- Fox Pest Control
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