Woman Within Reviews

On 9/10/2019 I ordered two blouses from Woman Within which they shipped on 9/11/19. I received my order well over a week later and discovered an obviously defective item within the package. On 10/2/19 I returned the defective item using their return label and requested an exchange using their form. Before the end of October I called to check on the status of my return/exchange and was told there WAS confirmation they had received my return, but to wait a couple of weeks for complete processing.

It appears that the pricing with 40% off is not a sale price, but is their standard price. Their denim shorts, for instance are listed at an original price of $34.99, which is high, but the "sale" price is advertised at 40% off, $20.99. I've purchased durable, heavy denim capris for doing yard work at K-Mart for $8.98. I won't buy shoes from Woman Within again because the fabric shoes have been so stiff and unyielding that I get blisters. Some shoes I've worn only once and then donated them to a thrift store.

Hello, There are so many things wrong with Woman Within. The first, I get the catalogs, want to place a order within a day of getting it, 6 items out of the 7 I want to order are out of stock, & it is not just me, I have friends with the same problem. It is also every time I get a new catalog. Also the chat box keeps coming up on the website. It will not go away. It is a gray block that takes up 1/2 the page on my laptop. I contacted Woman Within. They said I need to clean out the cookies, I did so but it did not help. So I can not order online now. I have the best computer tech work on my computer, he said that it is Woman Within. Something about information. So I do not know what is going on with them. I have friends that are having the same problem with this also, It is not just me. So how can you buy anything from them if their items are always out of stock & you can not see the web site when 1/2 screen is blocked out from the chat box????

I purchased two long sleeve shaker cardigan sweaters for my Mother, the colors were too bold for her. So I called customer service immediately after receiving them. I had to speak with numerous representatives, each one ruder than the last and was "conveniently" disconnected several times. I wasn't asking for a refund just an exchange. After having to call several times over a two week period, I was told they would do the exchange minus the shipping on the refund which I would have to pay for again. I reluctantly did so under duress just to get my Mother the two sweaters.

From today, I will no longer be ordering from Woman Within. After having many (what I thought were) EXCHANGES go wrong, I'm fed up with their lack of GOOD business practices, and failure of their buyers to CHECK what they are selling. Several times over the past year, I have ordered, found the sizes to be too small and NOT as their size chart shows, and have had to return for exchange. Problem is... I rarely get an exchange that doesn't end in a cancel. EVEN when I check their site and verify the exchange is available. I keep expecting the merchandise is on the way... because they DO NOT ADVISE you if they are out of product.

They are scam and scum. They will kick you out of their system and not send reset links. Sell you information and mess your credit score up with adding different companies to your credit. Do not use this company or King Size. They are a c

I purchased two flannel shirts online. I used the company's fit tool to help determine size. When the shirts arrived, about 10 days later, the fit was not just off but terrible. The sleeves were too long and the shorts were too tight in the biceps and across the hips. I thought I'd exchange them for a size up and see. The company does not do direct exchanges for fit. They will refund and reorder the new product. I had purchased online and the deal had changed and also the discount code I used to order was no longer valid.

DO NOT ORDER FROM "Woman Within" UNLESS YOU ARE READY TO SEND ANY RETURNS BACK THE **SAME DAY**!! I ordered on Nov 10, 2019 did not get my package until after Thanksgiving (took 3 weeks to get my package). THEY said it was delivered on 11/18 - no, it was AFTER Thanksgiving-in fact, I did not get the first package until Tuesday DEC 3. So, thought as long as I returned anything within the month of JANUARY, I would be within the 60 days. However, what they DO NOT make clear is that the 60 Days STARTS on the day you ORDER. So much to my amazement I got a big bundle today of the garments I had sent in for refund on January 23rd!

You guys are.. I am not going to say what I wish I could say but I will tell you this I am so done shopping with Woman Within. You advertise these awesome sales but then you just hike up the price by $20 and put it on sale for 20 less and call it a sale. I watch certain dresses because this is the only place I have ever been able find styles I really like and good quality. I have been from you for many many years.

I have been a customer for years and have never had any issues before. I purchased items on 11/7 and didn't receive them till 2 weeks later and when I returned then it took 2 weeks to get to them and then another 2 weeks to process them and then another 2 weeks to return them to me so it was after that I could no longer return it.. Just lost a customer.

I'm not the type of person that leaves a negative review because you don't know if there's more in the background affecting the person you speak with (empathy). But yesterday Tuesday 1/28/2020 around 5pm I decided to called WW Customer Service because after never received my original order on time they sent me a new pkg that I decided to exchange by following the instructions on my invoice BUT they have decided to send me exactly the same I returned and the reason VICTOR gave me was because I needed to call to place an exchange if it was an original internet order that if I follow the instructions on my invoice the colors on the catalog and online are different so because WH couldn't understand they send me the same????

At this point, I will concentrate on (non existent) customer service. I placed an order online on Jan 3. Tried to contact Customer Service numerous times both by phone and via the website concerning the status of my order to no avail. Contacted BBB who elicited a response from the company that technically my concerns were met. The issue is technically.

I have been a customer for decades. I ordered a pair of black slacks. They were too small. They would not let me return them or exchange them. I missed the cut off by one week. I thought if I paid 8.99 they would let me return after deadline. I read that on the catalog. They returned the pants with no refund. I called in and no one could help me. I spent all that money on postage for shipping both ways. I have never heard of such horrible return policy, especially for a faithful customer for decades. I never return usually. I will NEVER order from them again and I closed my account immediately. I will shop where they have great customer service and want my business. So disappointed in this company.

This was the last straw for me! Tried to cancel a coat three hours after ordering. Emailed three times, no response. Tried settling this over the phone. That was a joke! Received coat, sent back,.. where’s my refund? I want my money back! I did everything I was supposed to do. This company leaves so much to be desired.

The shipping time is suppose to be within 7 business days. I am at 11 days and still waiting for 1 or several orders. Ever time I log in to check tracking the date is pushed out a few days. Wondering if package is lost? Reach out to CS and each time I get a rude response making up lies about how it’s only been 5 days, seriously just look at a a calendar. Continue to make excuses why it’s late. I am beyond disturbed with this company charging excessive shipping fees and that can’t deliver what they advertise. I am taking my business elsewhere now.

Have ordered clothing from WW in the past, but never shoes. Now WW has lost me as a customer. After ordering past season shoes on sale at 11 PM on a Sunday, I noticed in the confirmation that an old shipping address had been inserted automatically. I called at 7 AM the next morning.... only 8 hours later... and was told that the order was being processed and there was nothing I could do. The item would probably be sent back to WW and they would refund the cost. 3.5 weeks later, the shoes arrived at my new address, forwarded by USPS. The shoes were of horrible quality, so I got the label and sent them back. Not only did I not get the original $10 shipping refunded, but I was charged an additional $7.50 for return shipping. Very costly experience and WW has lost me as a customer.

I was looking for bras online and came across some I was interested in on the Woman WIthin website. When I started processing my order I noticed it was over $12 for shipping. BEFORE I placed my order I contacted someone via chat on their website. I was informed exchanges and returns are processed differently than shipping and they were free. I get the bras and of course neither one fit properly. I asked for help again through the chat and after we discussed returns, while I was still typing about ensuring proper fit, she cut the chat. I know she can tell when I am typing because it notifies me when she is typing. Sorry customer service and high charges are not ways to get or keep repeat customers. This whole exchange cost me $22 and I don't get anything out of it but a hard learned lesson.

I have bought multiple times from WW, shipping has been slower than other online companies. However this latest order has been the worst. I placed an order on December 26, 2019. Received email on December 29 stating order shipped. I went online tonight to track order, when I go through WW 'track my order' NOTHING appears. I took my tracking number to USPS track my package, it states it's received 'Pre-order information' but has not received the item. 3 weeks and they've not received the package from WW though WW claims it shipped on December 29th. Consumers are not given the option to upgrade or expedite shipping, it's a set price based on what you spend, or free if you spend X amount.

I got my items from WW on 10/28/19. Mailed it back for return on 12/21/19 (quality of the items was bad). Called customer service on 1/7/2020. Representative told me my package came to them on 1/6/2020. (From Missouri to Texas 3 week????). But was told I can expect credit to my account within 5 days. On 1/10/2020 I received my package back from WW ( to mail it back from Texas to Missouri 3 days only!!!), I called customer service. Was told my return was “late return". It is why I was disqualified from credit. Representative Jacob (ID **) from Woman Within makes fun of me, because of my accent. How Woman Within hire people to represent the company, who is making fun of the customers? Really bad experience, I hope people will stop buying from company who disrespect customers. Bad co, bad experience, not quality products.

Buyers beware!!! Pay attention to the reviews! Wish I did! This company is everything the reviews are saying. Listen to them. Give your business to companies that care about their customers. Every message from customer service was rude!!! I needed these for a gift - not Christmas! I opted against free shipping and paid $12 for shipment to arrive within 7 business days. I thought ordering 2 weeks in advance would be plenty of time! Everyone else who says pay $ for shipping and get in x days does it!!!! They didn’t even ship for 10 days!!!! Two weeks later still no order and tracking is now invalid because it is no longer FedEx it is USPS! This is going to a UPS store box!!! Not a residence that gets FEDEX DELIVERIES DAILY and FEDEX IS RIGHT NEXT DOOR!!!! Woman Within charges CHARGES HIGH SHIPPING and then ships SMART POST!!!

I am so stunned by the lack of consideration for a long standing customer. On Dec 31st I tried to place an order online as usual from a catalog I received on Dec 30th. I filled out the order form as directed with the blue catalog number and the price of the item was NOT what was advertised. I decided to place a call then to order that way. The first person I spoke with was Lester and he also came up with the same order and the wrong price came up again and he then ask for the catalog number and ask the price I was seeing. I told him. He also checked the catalog and saw what I saw but because it was not in the system he couldnt give me the price but he said if I could hold he would check to see what he could do for me.

Ordered clothes on Dec 22nd 2019, today is the 4 of Jan 2020. First day of expect delivery was the 3rd. Then today. Now it's Jan 13th. "Chatted" with customer service yesterday and it useless. I figured it out, that when WW decided to use FedEx (which I could not see via their site, it was only showing USPS) that it isn't going to be FedEx delivery, but FedEx to USPS to me. Which made me trying to track my package impossible, and only the ability to guess on when my 'was in stock' items will actually arrive.

I have returned a complete order after 1 item was not what I ordered on 12/17/2019, and I am still waiting for my refund. I asked for a status check via the Customer Service email twice, but only got automated responses. This used to be a very good company, but the quality of clothes and customer service has decreased significantly over the last few years.

Gift Cards finally shipped Friday 12/27 and arrived Monday 12/30. Customer Service did send me an email Saturday 12/28 saying the cards had shipped. Prior to that the responses were automated except for an email late in the day on Friday that said the cards were in the process of shipping. Updated star rating to 3 from 1. This rating would have been higher if the order date had not changed from 12/21 (I have a confirmation email stating that) to 12/26 and the gift cards had not taken several days to ship.

20 Dec I placed an order for 160.51. My credit card showed a pending charge for that amount. 24 Dec I noticed an additional charge of 170.15. Since I didn't place another order, I contacted them by live chat. I was told it would drop off my account in 72 hours. Yesterday, 26 Dec, I reached out to them by email. This morning, 27 Dec, I show two charges for $170.15 and no charges for the correct amount of 160.51. I called them. After a long wait I reached an agent who had to transfer me. I waited on hold long enough to file a dispute with my bank. If they are looking to lose customers, they are doing a great job!!!

Read above. There was nothing positive about this experience other than I shall never shop at Woman Within again. I could give it no stars if there was a rating. Agents all have different stories left hanging on phone then hang ups, it goes on and on. Still no coat and $80. Vested in a product I do not have. Do not tell me to contact customer service, been there and it is useless.

If only there were negative stars...they have the worst customer service ever!!! I placed an order in mid November for 4 Christmas gifts and only 2 showed up. When I checked their website, it said the items were on back order, so I waited...and waited. 2 weeks ago I finally called to be told that one of the items wasn't available and the other is still on back order. Called today and found that the other item is still on back order and would in no way would be here by Christmas! No offer to Express ship or replace at the same price...NOTHING!!! I AM FURIOUS! I will never do business with them again! Card is shredded! I'm done!

My experience was A+. I absolutely adore Woman Within. Finally a place where I can buy clothing to fit my 5x frame perfectly. The shirt fabric is beautiful, drapes well over my stomach and hips. AWESOME!

# years ago, Woman Within failed to credit my account for returned items and kept billing me. I kept paying under protest but was finally told it was resolved. Three years later without any notice of a problem they reported me to the credit bureau and have destroyed my otherwise excellent credit report. They are the only complaint I have received. I am 84 years old, live in a nursing care center because I am wheelchair bound and recently widowed. I am unable to reach anyone by phone who will tell me what to do...no live person at Experian and Woman Within was of no help. I do not know how to correct this and it is worrying me sick. I was advised to report this to the division of aging elder abuse office and will do that tomorrow. If anyone can help I will appreciate it.

So mad! Ordered a dress from catalog for $39.99. At checkout, price was $59.99 plus 11.99 shipping! I called and was told catalog was expired (it wasn't). Then they said dress was 'sold out' in that size/color for $39.99 but was available in that size and color for $59.99. I ended that call and sent an email requesting clarification. Next day I received a reply that I could have the dress for $39.99 in a size twice as large as mine and a color I didn't request. I would give up if I didn't still have a balance on a gift card. They'd better start paying attention to all their One-star reviews....

On the 4th of Dec I ordered an item for a birthday present on the 15th of Dec. I never got a receipt from the company, I only have my PayPal receipt. By the 11th I was getting nervous so I wrote customer service. I provided my PayPal invoice and transaction numbers. Today on the 12th I got a reply saying "In checking our records, we don't show an order for you" and the suggestion that I could re-order.

I spent quite a bit of time yesterday online choosing some Christmas presents for people in my family and use their 60% off code. I triple checked the pricing and sizing in everything I ordered as it was a very large order. I remember the exact total of my order and most of the items individually as well because I am very good with numbers. I looked at my confirmation this morning and they didn’t give me the 60% off.

My experience with Woman Within has been quite disappointing. Following a misunderstanding on the phone about billing, where a I was told My mom owed an amount, I explained that she was in hospital and that I would make payment ASAP, I asked the amount due, was told that I owed $32.07. It was paid a few days late.. I received a bill on my mom’s behalf of $62 in late fees this month. I explained that mom has been in the hospital on a respirator since September following a serious surgery and we were not aware of late fees as I was spending 16 hrs a day by mom's side and did not get to her mail. I was hoping that they would at least reduce, if not eliminate the fees due to the unfortunate circumstance and misunderstanding as when I never was made aware.

I purchased at the last minute on Black Friday. Had to pay shipping. Literally the next day they post 60% off your entire order plus free shipping. I immediately contacted customer service and was lied to server all time including a “supervisor” named Rebecca. They claim that when I placed the order I agreed to terms that were not visible at checkout. All I was asking was for the order to be ajusted to the new deal. I was told it had already shipped and nothing could be done and they would never modify an order after placement and shipping. Decided to read the fine print. It does not state that they cannot adjust an order like any other reputable company out there. I have bought from them for years. But never again and I am refusing the package and already put in a claim with my credit card company.

I placed a cyber Monday order. I fixed my address for shipping and billing then when my confirmation came boom old flipping address. I emailed them and instead of having customer service she said for me to call the Post office to fix it. That is BS. It was an error in their system, the package had not even shipped and she said it was too late and I needed to try to get a hold of the post office. I am busy, I barely have time off. I shop online because it is convenient. This was inconvenient and ridiculous. I have spent a lot of money here this makes me not want to spend money here anymore.

On Thanksgiving I contacted customer service to ask if they would be offering free shipping over their Black Friday weekend. I was told they would not be. Not "I don't know" or "we aren't given that information" but a firm "no." I placed my order at 11pm. A few hours later I got an email advertising that free shipping was now included in the sale. I called customer care and asked that the shipping be reimbursed, or to cancel my order so I could re-do it. Customer Care told me:

Called phone number to order. Wanted 4 thermal tops. This is the third time I wanted to order certain colors and not available again! They have all these colors in catalog but never have the ones I wanted. Asked if I could order them (70 dollars worth) and wait for the colors to come in (backorder). Guy said no back orders available. Why not?? Frustrating and he basically blew me off and didn't want to help me get the colors I wanted so screw this company. I'm done with them!!

Poor product. Never again. Cancelling all affiliates. The worse company ever!!! Screw me once shame on you, screw me twice shame on me. Poor customer service. I was a customer for years, and because I didn't return the shoes on time that don't fit I get them back? What are you thinking, I am losing what I paid anyway, why send them back to me? Brilliant...

I placed an order for a pair of boots on the eve of 11/15/19. I called the afternoon of 11/17/19 to cancel the order because I realized they will not fit me. Even though the status of my order shows it has not yet shipped the rep told me I can't cancel the order because it is being processed today (a Saturday?). I told him I didn't believe him. I also said I wasn't surprised at his response because I expected they would find some excuse not to cancel my order since me having to return it will result in them getting some money from me. Buyer beware; this company is not trustworthy.

Woman Within contacted me via this site and, after I explained the details of the item and the issue, they were able to refund my purchase. Though I still don't care for their initial customer service process or their 60 day limit on even defective merchandise, I appreciate that they did the right thing and the CSR was friendly, knowledgeable, and helpful in getting this resolved.

Shipping took over 3 weeks and that was not clearly stated when I purchased the shoes. When I call them they say that it says it on their website so consumers know it can take that long. But it is not clearly stated. They said I can get a refund it the shoes arrive later than 4 weeks! Their call center had no solutions other than I can mail them back at my expense.

I placed an order on 10/12/19. It was back ordered until 10/26/19. On 10/15/19 I called to cancel and they told me it had shipped even though the web site says not shipped. Today is 10/21/19 the web site still says not shipped and they still will not cancel the order. This is ridiculous.

Comenity Bank and Woman Within have been charging me late fees on an account I closed in June of 2019 because of a billing mistake on their part. The original debt of 95.00 dollars has now become over 250 dollars and they have been reporting negative credit to the credit bureau causing my credit rating to go down several points, this is ridiculous. Since June 2019 I have made 6 phone calls to them to correct the billing and pay the balance with no results. Rather than help me resolve the problem they have reported negative credit with the credit bureau. This is one of the largest credit card companies in America, yet they do not have any customer support. As far as I can see the people on the phone, they just don't care. I do not recommend anyone to do business with either Woman Within or Comenity Bank.

I purchased two swim bottoms of different sizes because I wasn't sure what my size was. The first one I opened and tried fit perfectly! So my plan was to return the unopened one. We went on our vacation and I forgot about it. I called and talked to customer service and they said I could not return it because the time (60 days) were up the next day. They said it would have to be received in their warehouse the next day. I explained that it had not even been opened and they said sorry but they wouldn't take it back. I would think that if it was postmarked during the return window they would have excepted it. Well, I will throw or give them away. And you can bet I won't shop with them again. Ever.

I have purchased $600.00 worth of clothing and shoes from this company and never can get my $10.00 reward points to apply. Went online to make a credit card payment on my Woman Within credit card and noticed a $10.00 reward points were going to expire 10-22-19 so I decided to use it but when I went to apply the code it said this... "Coupon is either invalid or expired. Please check the offer and try again." I logged back in to my Within credit card account to check if I had the right code and it said this... "We are sorry; no rewards detail information is available at this time." I've earned my reward points. I'm Very disappointed with Woman Within.

I ordered two pairs of shoes and ultimately returned them. When I checked my bank account the refund was almost $21 less. I understand I used their prepaid shipping label, but USPS 1st class doesn't cost that much.

I have ordered several items from Woman Within and have been happy with the merchandise - clothing and shoes. However, in my last order 2 out of 6 items did not fit correctly. I went to exchange them (not return - just want a different size) but because I used PayPal for payment they will not exchange them! I do not understand this policy. I emailed them to see if something they would say would help me understand but they have not replied and I don't really expect one. I know I could return the items but with the shipping & handling charge, one of the items cost less than the charge so I would have to pay them to take it back! LOL. Anyway, I have had to return merchandise from other online stores where I have used PayPal and not had any problems. Really don't understand this. I guess I will be careful about what I order from them (if anything) from now on.

I ordered a pair of shoes from them for an event I have tomorrow. I ordered them several days ago and paid for express shipping. I got an alert that they had been delivered. When I got home they were not there. I live in a secure building so very unlikely somebody took them. Still, I know mistakes happen and didn't think it was a huge deal. I contacted customer support and they told me they could give me a refund in 20 business days. 20 DAYS?! I can understand 2-5 business days, but 20 business days?! That is ridiculous.

I went to return a pair of sweatpants because they were too small. I went to my order history, as instructed, to return them. What I found was NO ORDER HISTORY. I’ve done business with them for years and my only complaint is their return services. Once it took me an entire day just to get them to see I had returned a defective item in plenty of time to be replaced including all my receipts AND USPS receipts. I have no idea how I can return these pants since their phone number, which I might add I had to find through a complaint service, is not in service at this time.

Coupons are misleading. I received a coupon for 50% off SITEWIDE for 3 days. I received a new catalog during that time. Nothing I ordered was 50% off. Customer service was rude, talked over me. Did not want to listen to my complaint. Their answer was that SITEWIDE meant what they had placed on the internet. SITEWIDE should mean anything they sell that I can order on the internet. NOT So! The very fine print on the coupon states “not applicable when ordering from a catalog“. The LARGEPRINT Coupon says SITEWIDE when it should say in a LARGE PRINT NOT. CATALOGS! They must think we are all idiots!! Be careful NOT TO BE CHEATED!!! Shirley **

The offer is buy one get one free. However, the price has been inflated to twice as much as it usually is. I know this because I have bought the Comfort View sandals before! I am noticing this more and more on many items and I am really becoming disillusioned with Full Beauty/Woman Within because of these practices!

Woman Within offered free shipping and accepted the code when we ordered. Then we noticed that it had not been applied on our credit card. So we called. They said they would take care of it. They did not. We called again, this time they said they would not refund the shipping. We disputed it. Then they refunded us the cost of the merchandise but not the shipping. We called the credit card company to explain to them that we did not dispute the amount of the merchandise but only the free shipping but Woman Within refuses to cooperate. We have gotten phone calls, postal letters, email letters, secure letters and people who say they will call us back but who do not. If you want to waste a Saturday (and more!) trying to process a single online order, then buy something from Woman Within. We will NEVER do business with this place again.

I ordered boots from this website and paid through PayPal. Immediately after placing my order and receiving my confirmation I saw they had the wrong shipping address. I reached out and they told me it was all ready being processed and could not make changes. I asked what that meant and they said prepared for shipping. So I asked for tracking number. I was told that would not be available for 2-3 business days. They then said to make changes I needed to contact FedEx. FedEx states because it is SmartPost it will be sent to USPS and they will attempt delivery and then send it back to the company. The address isn’t even a real address! It’s not recognized by USPS. Ugh worst customer service. FYI the wrong address was pulled from the “gift address” on PayPal not my billing address and not my shipping address.

The online prices vs catalog prices are significantly different and the WW phone staff said they could not make price adjustments. Also, I ordered pants (that I always order in multiples) and the material was different as was the cut so I had to return them. I was told the manufacturer was changed but I still had to pay for the restocking fee (return postage) so I paid for ...NOTHING. I will not order from here again. Why do I have to pay for an item that is different from what's described in the catalog. I am so disappointed as for years, even up to a few months ago, I had always ordered these pants.

I was charged $80.68 for something I returned. It was not exchanged or reordered. They processed the charge on the same day as the return! When I disputed that charge, they mistakenly looked at a different charge and now they keep telling me the dispute is closed! I am so frustrated with this company that I have filed a complaint with the Better Business Bureau and I will be closing my account. I am also telling absolutely everyone I know not to do business with Full Beauty brands because they are nothing better than criminals who participate in fraudulent activity!

Their customer service is absolutely horrible. I needed to track my package. I was advised to call FedEx myself, also per their Website Standard delivery is 7 days, the VERY RUDE resolution specialist said I was wrong, and orders can take up to 20 days? They need to read their policy & restate it correctly. But the last time I looked I live in the US, and no way should a person be charged $15.99 & told to wait 20 days!!! Utterly ridiculous!!! Buyer beware!!!! I will never shop with them again! Closing account.

I see all the negative comments and I have never had a problem in ordering and receiving items from Woman Within. If you see an item is backordered then DON’T order it! I know this company is extremely busy so expect delays. Their products are really nice and wish there were physical stores, it’s better to shop for clothing in person!

I recently received two catalogs from Woman Within and spent over two hours online picking items I wanted to try. I placed forty items in my cart and then proceeded to complete my order. When I went to purchase, every item was listed at a significantly higher price than shown on the item screen. I took the time to wait on hold until I finally reached a customer service representative. The representative acted as if this was not possible and that she had never heard of this problem before. This is clearly a scam and a violation of online sales practice laws. Buyer beware. There is a reason why they have all 1 star reviews. They would have zero if that was possible.

I ordered 2 shirts in early June. 1 on the tops was apparently on backorder, which my personal preference would be to unable to purchase a backordered item but I was not informed that the item was on backorder. I received the other shirt in short order. I then go online to check on the 2nd shirt and see that it is listed as on backorder. (At this point I'm unconcerned because I wanted this top for a trip in early August.) About a week ago I went to check on this order and it says cancelled and I didn't cancel this order. This is where the customer service is pointless.

On July 15 I ordered a gift card for a friend’s birthday. It took until the 19th to ship. Today is the 29th and I still haven’t received it. I was told it would take 7-10 business days to arrive. I didn't know they shipped thru Pony Express. They won’t cancel this as other companies have done for me in the past. I have to shop tomorrow for her gift and will use the card for something. From the reviews I have read I have no confidence in their clothing. I wouldn’t recommend this company to anyone and have no idea why my friend orders from them.

Last year I ordered from them and part was on backorder. I checked their website where it was available but not at the sale price. Fast forward. I ordered shorts and a tunic on the 16th. The shorts were mailed on the 18 suppose to arrive the 27th. The tunic is on backorder even though it is listed on their website as being available but not at the sale price I ordered it at. I won't send the shorts back because by the time postage is paid - will be close to purchase price. I tried to give them another chance but their business practices are so dishonest I will not give them another chance. Fool me once, shame on them - fool me twice shame on me for giving them another chance.

I purchased 3 bike shorts (exactly the same) from Woman Within on Amazon. These were each too large. For two shorts, this vendor provided free return via Amazon at Kohl’s. For the third shorts they would not allow this return policy - they are charging me return shipping via USPS only. The sizing chart for these shorts was inaccurate. I do not recommend for anyone to make purchases from Woman Within.

I have been a customer for several years. At times becoming very disappointed and other times liking the product. However, I have now cancelled my account with them. I'm finished. I got a email on July 2 and 9:10 am and again at 6:02 pm, saying happy birthday, use this code and get 20% off and a gift. I placed an order the morning of July 3, within 24 hours of the first email. I didn't reach the amount of purchase to get the 20% off, but I did reach the purchase amount for the gift. When I put in the code, it wasn't accepted. I called the chat line only to learn the code had expired at midnight. From the time I received the email to the time I placed the code was less than 24 hours and it wasn't accepted. That is misrepresentation. You have to read all the way at the bottom in the fine print to get the expiration date. I called the Customer Service representative who was nasty, snippy. So, Happy Birthday to me. I am no longer a customer of Woman Within.

I ordered from them for the first time recently. The order took forever to arrive. When it arrived I tried one blouse on. It was huge! I refolded it and put it back in the package. The quality of the garments was extremely poor. I returned everything. When my refund came it was $20 less than my initial order! Between the fees and the shipping I lost $20. Avoid this company. Merchandise is shoddy and they have multiple ways of keeping your money. I plan to let my friends know to avoid them.

I ordered some clothing to take on a trip. I paid express to have it arrive before I departed. Some came in time, but one didn’t. I called and said I didn’t need it because it wouldn’t arrive in time and I was leaving the country. They said I could return it for free (they wouldn’t charge me for return shipping) when I returned from my trip. I mailed it to them when I returned. They mailed it back to me and I would not receive credit because it was more than 60 days. What a rip-off. I have a dress I don’t need (it was specifically for the trip) and I didn’t have it for the trip, and I paid express charges. The service clerk was less than useless. I am not shopping with them again and I advise others to be careful as they do not stand by their word.

I enjoy the quality of Woman Within’s merchandise. But their customer service reps are the most unhappy, snippy people I’ve dealt with in a long time. They must be poorly paid & badly mistreated. I tried to order online but the coupon code wouldn’t apply so I called. The total they gave me still didn’t include the discount. For the horrible attitude I got from 2 different reps - 1 male, 1 female - I decided to order online. I feel sorry for those employees. Must be an awful place to work.

I ordered a bra in nude and it arrived in aqua color. Also ordered two shirts one in red plaid and one in pink stripe. Received red plaid one and the other was pink. Very dissatisfied. I will not be ordering anything from Woman Within again. Thank you.

I order lots of 100% cotton clothing from this store and am always happy with the quality and sizing. However, I am very unhappy with how long they take to ship items. It is unacceptable that normal shipping on items is 3-4 weeks. They are wanting to force customers to pay for expedited shipping at exorbitant rates to make up for their low cost items. I have ordered many items for specific functions and they rarely arrive on time. Unacceptable.

I called your customer service and the whole time I was telling them I didn't get my free gift because it says I could only use one code per order which is crap. You can go to JCPenney and use as many codes as I want and they honor them!!!! The girl I spoke to on the phone did nothing but laugh at me the entire time I was upset and told me I could not get my free gift! Well Woman Within you just lost one of your best customers. I will never ever purchase anything anymore. As of today I am cutting my credit card up and paying off my bill. You can put your codes where the sun don't shine!! It is your loss and my gain. I am taking my business to JCPenney's.

I ordered around $245.00 worth of items on their recent half off sale with my Woman Within credit card and their mobile website would not correct my address to the new address where I have moved to. When it submitted the order it reverted to my previous address. I immediately tried calling customer service for help, they were closed for the day (at 9 pm California time) so I had to wait I until the next morning to call for help. Called at 8 am the next morning, was told there was nothing they could do to help me as the order was already being pulled and processed. The order still was not shipped out for another 5 days after this date but was still shipped to the wrong address, a large apartment complex in Los Angeles with 1400 plus apartments where the mail people do not check names. They simply throw packages in front of doors and walk away.

In my size the "perfect tee" has been priced in the catalog at *9.99 for several mailings. I received an online promotion for 50.00 off a 100.00 order... HOWEVER, the same "perfect tee" was *15.00 online, to get the 50.00 discount. Phone resolutions person claimed it was because of the colors being different... Most of the colors I chose were in the catalog at 9.99 but 15.00 online promotion.

I purchased a pair of swim pants in March, in anticipation of my beach vacation in May. When I received the product, I tried them on and was satisfied with the fit. I set them aside for future packing. While on vacation I wore the pants for the first time and the drawstring became detached. When I returned home, I called Woman Within to make arrangements for a replacement pair of pants. I was informed repeatedly, by two representatives in positions of authority, that no exceptions would be made around their 60 day return/exchange policy. They weren't willing to make a single allowance for the fact that the product was defective.

I have a credit card that I paid off, I paid balance in full. I closed this card. A month goes by and I get a email from them saying a have a balance of 42.00. I thought that I closed that account with a zero balance. I paid the balanced that I owed, I even checked by 2 weeks later and my balance was zero. I called and some snotty rep told me I only paid $141.00 not $181.00. I thought what a huge lie. I honestly think these scam artist should be turned over to the BBB and the state Attorney General and should be forced to pay a fine. Total fraud, seriously folks try cancelling your card, you will be paying months to get rid of it. It would be better to use a Visa or Mastercard. Do not fall for the scam and get their high interest cards.

I have been purchasing from Woman Within for a while now and usually love their items. This past time, however, I bought 2 pairs of capri pants, tried them on (they fit) and as usual put them in the laundry. (I always launder my clothes prior to wearing them.) When I went to wear them they were at least 2 sizes too small. It had only been one day between trying them on and washing them so I know it wasn't me that gained weight. When I tried to exchange them for a larger size I was told I could not because I had laundered them. I was apprehensive about purchasing more at one size up because they shrank so much in the wash. Sincerely disappointed.

I ordered a nightgown for my mother in law two weeks before Mother’s Day, it came about a week before Mother’s Day; I ordered a 3X, the package said 3X but what they sent was a 5X!! You had ONE job!! So, I called and they apologized and asked if they could send me the right order and I said only if it will come by that Thursday because that’s when we would be heading home to see her. They promise me it would be there no problem I wouldn’t be charged but on my bank account they had charged me 19.99 for fast shipping!!

I received three tops from Woman Within. They were too large (their sizes run large) so, using the return form, I requested the same three items in a smaller size. After a long wait, I got an email from PayPal that I had received a refund. I called Woman Within's customer service. Apparently there are NO exchanges when PayPal (or Amazon) is used. They deducted for shipping so I didn't get back the full amount. Instead of just having this information on their website they should have a notice when you pay that you can't exchange, or put a note in with the shipment that exchanges are not possible with PayPal. The tops were thin, but what I paid for them I thought I could use them for a while even though I didn't think they would last long. I am canceling my account with them and will not use them in the future.

I just got notice to expect twenty-five days before delivery of two pairs of pajamas, which are the same style in two different colors. Not a complex order. Fast to take your money, slow beyond slow to deliver. I won't order again. Not worth the wait. Terrible customer service.

I ordered three items which totaled over $75 which according to the ad on my screen entitled me to free S&H and a free gift. Screen would not allow me to put in the code for the free gift (2 piece Trolley Tote set) because I had already used a code for free S&H. The ad leads you to believe that both were available. The only star I gave you is for the "Chat" person, Patricia, who was very cordial. I have in the past had this issue with your company. Please remove me from your list for further catalogs. I don't need this frustration as a senior citizen. Mary **.

I have been purchasing through Woman Within for many years. Recently I have had issues with the wrong size and have to return items. I, too have had a return that ended up being credited for almost nothing. I was not aware of the time limit on returns and I also had to pay for the return shipping. I barely received any credit. I then tried to return some items in December. I sent 5 items from two different orders in one package. I received the credit for two of the items in a timely fashion. The other three items I had to call about. They requested the item number on the invoice.

Placed an order, AZ and when I received the order with extremely disappointed. I ordered sizes per guidelines on the website, and the clothes were 3 sizes too big! Then when I tried to process a return, was told that I have to pay for shipping back. My refund was short by about 7.00. This is a no care no help company... I found a better place to shop.

I have had at least six items shrink so much after the first wash, that I had to donate them to charity. I never got to wear them. I usually follow the manufacturer's instructions as to care of the items, but despite washing the items by hand or in cold water, and drying on the delicate cycle or air drying, they shrink. I am also disappointed over the quality of the clothing over the years. The fabric is often thin and tears easily! The colors fade rapidly until the item no longer looks like the same one that I bought. I think I will find another plus size catalog to shop from.

I ordered a pack of underwear. Well, they were much too big. Something personal came up and I was not able to return them in the 60 days. Rather than being understanding they returned the much too big underwear. Talk about petty. It's not like I wore them. Very horrible company and will never ever order from them. Maybe people need a little compassion and understanding. I will make sure no one buys from here. Simply ridiculous. Too bad I had to give a 1 star review.

I recently was notified that I had been turned in to collections for $24.99 by Woman Within. My only notification was a phone call from the collections company. Even though I have proof of payment via my Discover card Woman Within refuses to drop the collections. I have spoken with Discover on 3 occasions. They assure me the bill was paid. I have in turn told them that they need to call their merchant service 800# for Discover with their merchant ID and sort it out. As the merchant I feel like they should have understood that process without me telling them to do it. Needless to say I have not and will not do business with them again.

They used to have a good selection of clothing but not anymore. I could turn to a page and see a number of T-shirts of different colors or a number of slacks but now the selection is limited. I like to mix and match but the newer clothes don't allow that. I ordered a button down blouse and when I got it there were holes in the shoulders so I sent it back. It was not obvious there would be holes in the shoulders unless I looked closely. I shop Woman Within because I am a large woman but a lot of the styles are not flattering to someone my size.

I placed an order for a sweater and on the day the sweater was supposed to be delivered my area had a blizzard. USPS returned the order rather than continue with the delivery. Starting 3/19/2019, I contacted Woman Within twice about the return advising them I did not return the item and I still wanted I had ordered. Woman Within processed the return but subtracted shipping for the return. I have been attempting to get the full refund since 3/26/2019. I don't understand what sort of business practice would charge a customer for attempting to buy a product. I have explained several times that the return was not initiated by me, that I actually still need a sweater and would have liked to have the product I purchased. I have purchased several sweaters of the years from Woman Within, but I will no longer be a customer of this business. Very poor customer service and overall disappointed with the response.

I purchased a few items and the quality and sizing was awful so I returned the items. Today I received those items back with a note, "Return old/damaged merch to customer." WHAT??? They were in original packaging and one of them had not been opened. When I called them I was informed as per their new policy it had to be returned in 60 days. I asked how they notified their customers about new policy and was told, "It's on the website." I asked how people that don't own computers or have internet will see that. I live in a rural area with a post office with limited hours and do not make many trips to the post office.

I purchased 2 of these items. Very pleased with the price, color & fit but the fabric was of very poor quality. This fabric shedded really really bad. Suggest that maybe you wash this item before wear.

I ordered an e-gift card on 3/19/19 for my grandmother's birthday. I checked my email this afternoon (3/20/19), no e-gift card. Instead, I received a phone call from Woman Within customer service wanting to verify my purchase "for my protection." I waited a few hours thinking that I would receive the e-gift card since I had verified my purchase, but still no e-gift card.

I am a good and long time customer of both Woman Within and Roamans, and last year even purchased a winter coat for my daughter from them. After this last experience, it's over. I get rewards certificates from them all the time, but their website will not apply them. I wanted to buy a nightgown that was on clearance and apply my $10 reward certificate. I decided to get on chat with a rep since I'd had a problem applying the certificates before. She walked me through, and once again it didn't take. I am through. On top of the fake "rewards" issue, when I get a catalog in the mail and try to order from it the same day, the item is out of stock. No more.

Twice was charged bogus late fees. I ordered, they sent an email saying they did not have the items in stock. Months later they had the nerve to charge my card without telling me, the full price for an item I could no longer even use & then charged me late fees. Just to get rid of the charges I paid 40 dollars for a 7 dollar shirt & was assured that was it. Then 5 months later, I’m called & told I'm in collections for more late fees because the 40 payment didn’t cover a 6 dollar fee! What a total scam. I’m disgusted.

I’ve been a longtime customer but no more. As others have stated, customer service people are rude and robotic. They also are gleeful as a supervisor mocked me when I pointed out the website allowed me to process the return. I was told that the site was in “error” and I should have known to follow the changed return policy. Absolutely ridiculous. No one should shop with them unless they like to lose money and be made fun of.

I waited 18 minutes on online chat customer service about an order not received. They said they would check into and get back with me momentarily. She came back 7 minutes later and said she had to transfer me. 22 minutes later...still no one. Very poor customer service.

Purchased three pairs of boots around Thanksgiving. Wanted them for my Thanksgiving vacation plans and they arrived a few days later than scheduled so I didn’t even get to bring them. Strike 1. When I arrived home, I tried the boots on and apparently their sizing has changed in the last year and they were too small. Strike 2. I decided I would gift them to my sister for Christmas as she likes the company and has slightly smaller feet than I do. I brought them home for Christmas and they did not fit her either.

Updated on 03/21/2019: I wrote a review of Woman Within's poor customer service regarding the Comfort Choice bra on Feb. 10, 2019. Consumer Affairs posted this comment and I received a response from a Woman Within rep on Feb. 11. Since then, I have gotten nothing but a run-around on this issue. I did discover that the bra in question IS made by Woman Within. Given that fact, I don't understand why it is so difficult to find out if the bra is still being made and will still be available. It is also really beyond belief that Woman Within is continuing to advertise this bra on pop-up ads and their ordering site.

Well first of all I am outraged at how customer service is so horrible and how they treat their customers. I have ordered a dark sapphire women's shirt and it had fade marks all over the shirt after washing it for the first time so I called customer service and they said since it was past the 60 days I couldn't return it. Well I sent it back anyway and I just received it back in the mail today. How rude. I ordered this shirt as a Christmas present. I think they shouldn't have a 60 day policy when you order a couple months early for Christmas and then they will not take or exchange your order.

I have purchased MANY sets (over 10; with 2-3 pair in each set) of ComfortChoice Boyshort Panties from WW. I like them because they actually stay below the cheek, instead of being 'cheeky.' I have learned to wash them in a delicates bag on delicate, and unfortunately they fall apart! They fray, unravel; the threads are loose. Customer Service said I could return them within the sixty days... However, I do not receive them in a timely manner, so my sixty days are pretty much extinct by the time I have washed and worn. Very frustrating to find something you actually like... yet it is useless after the second wash. Plus you pay for your return. Why should I pay for something that was not made to standards.

I returned several items to this company because they were much too large. I opened this package well after it arrived because I had been out of town due to a family illness. When I discovered that the items needed to be returned, I checked their website for return info. It indicated that the package had shipped on 12/26/18. I mailed the return package to them on 1/19/19. I called to follow-up on the return on 1/31/19, since I had not received a credit for the returns.

My 81 year old mother bought me a winter coat for Christmas. She received it on October 23 because she wanted to be sure not to wait so long that it would be out of stock. Gifted on December 26. Too small. Returned for exchange immediately. Same coat returned to her with note that it would not be exchanged, credited or refunded because it was old, worn or damaged. It was in Perfect condition and had only been tried on once. Call placed to customer service. Told that their return policy is 60 days. No exceptions, no case-by-case basis. So it's a great scam at Christmas time - people order early to be sure they have what they want and they can never return or exchange the item. Totally disgusted and will never buy from them or any of their affiliated companies again.

I am furious. Received my return back marked old or defective because they returned item 10 days beyond the 60 days from ORDER DATE return policy... AT CHRISTMAS... REALLY!!! Tried to get customer service to do something, but they were so rude and uncaring, kept repeating the same thing over and over again, like a robot not a real person. I have been a GOOD customer for years, but not anymore. BUYER BEWARE!!!

First of all, NEVER pay full price because everything is always on sale 40% off or more. The games you have to play. I have received some items that were a decent quality for the price but like others have had problems with delayed orders (summer clothes ordered in spring that arrive in August) and problems with return credits. What got my goat today was an order of 2 pairs of shoes and a fleece top that arrived in a plastic bag-but not sealed to the elements. It's raining. Inside the bag was 2 cups of water (I measured I was so mad), 2 cardboard boxes with puddles inside so wet shoes, and a shirt that has to dry before I can try it on. To me that says the customer isn't important and obviously they don't think much of their products to protect them. I'll purchase elsewhere - thanks.

Order shipped 10/30/2018. Return dropped off at Post Office on 12/9/2018 (proven by tracking number). Return arrived at returns center 12/27/2018 (WTH USPS, 18 days to ship??). Return processed in processing center 1/9/2019 (Not sure why it took 13 days to get to someone's desk). Return rejected since it was more than 60 days from ship date.

I ordered (1) jacket in the fall and paid for the jacket once received. I was not aware of a duplicate charge for the same jacket, nor did I receive a second jacket. Once this was brought to my attention several months later I disputed the transaction. I spoke with the most unpleasant customer service rep that said since it’s more than 60 days it’s not the company's problem. This appears to be a shady business with charging double, no real notification and refusing to investigate further. Now my credit is affected and fees charged. I will be officially closing my account and no longer doing business. I will make sure this experience is brought to the Better Business Bureau. As far as rating goes there are no stars. I have better customer service with Kohl’s and will continue to do business with Kohl’s.

I purchased 2 shirts for a Christmas gift at the end of October. When the gift was opened, it was way too large. She only opened one to try on. I knew it was past the 60 day return policy so I was only going to exchange one shirt, the unopened one. So I called and the girl told me it was ok as long as I do an exchange. I sent the package back in its original packaging with their return label. I got no acknowledgment they received my return but the tracking showed it delivered. 2 weeks later I called to see where my exchange was. They told me very rudely this was being sent back to me since it was past 60 days...no exception. I even spoke to the rude supervisor and got the same repeating message that it was past 60 days. Very frustrating since it was just a simple exchange. I will never order from Woman Within again, and I encourage everyone to not order from them either. They are so rude!

Updated on 01/25/2019: Been trying to straighten out my issue with customer service. They stopped responding and refuse to answer my questions. All they is keep repeating the same thing which is false. Please do not purchase. You will lose your money.

Some time ago I ordered 5 pairs of leather shoes from WW. I checked the size charts for every single pair of shoes I ordered, PRIOR to ordering them. I have a wide foot that is exactly 4" wide. Their "wide size" shoe charts all said that the wide sizing is approximately 4.5 inches wide, more than enough for me to feel comfortable. I received the shoes only to find upon trying them on that they were VERY narrow. So, just for the sake of being thorough, I measured the width of the shoes myself and they were only 3.75 inches wide! The label inside the shoes was correct: it read 9W, which is what I ordered; but the actual measurement of the shoes was completely different from what they advertised on their website because they have no quality control.

If you order more than 60 days before Christmas... or any other gifting occasion... don’t expect to be able to return or exchange your item(s)! We purchased Christmas items that were much to large (oversized in fact) on 10/22 and because we returned them for exchange on 1/5/19 they just sent them back. The company had the shirts right there but would NOT be considerate enough to grant a simple exchange. I called them and spoke with two customer reps and let me tell you, they are NOT interested in being polite or even understanding. They simply state if you want to exchange or refund an item you have 60 days... not 74 or even 61... 60, PERIOD!

I purchased a pair of pants and was issued a Woman Within card that they would be charged on. As soon as the card came I activated it and went to my account to pay it in full which amounted to $31.98. It stated that a checking account must be used and they did not accept debit or credit. I enter my checking info and even received an email receipt for my payment. I quit opening their emails because they send ads to me at least once a day. I get a phone call 3 months later telling me something happened to my payment and the account info I entered wasn't recognized. My bill is now over $90. I made a payment with the Male who calls and ironically he took my debit card as payment. After I logged into my account and it shows that the first payment I made and does not say it didn't go through. Definitely not a credible place and the pants I purchased stretch out so much that they start falling down an hour after putting them on.

I ordered a jacket that was normally $249 that was on sale for $99 and used a 40% off coupon so my price was around $60. They confirmed order and then said they had made a mistake and that color and size were out of stock in an email 3 days later. I called customer service and asked if I could select another color which their website showed was in stock, however they would not honor the original price or discount coupon. And now I have to wait 7 to 10 days for the charge to be refunded on my credit card.

They are the worse. Couldn't get my online order edited, called customer service. The girl never put my order through and I called to find out about my order - told there was no order and my 40% coupon could not be used. It had expired if the girl had put it through that day.

Far more trouble than it's worth. Exchanges take over a month because of the slowest ground shipping imaginable - return shipping in my experience takes 3 weeks. When they ship anything to you, it takes 2 weeks. If they have something on backorder that you are trying to exchange, forget about it. You will have forgotten you even ordered the item by the time it gets to you. (It could take two months and might even be out of fashion...) I don't understand why a company would operate this way, other than they couldn't care less about customers. A simple return or exchange should NOT take a month and a half, for Christ's sake. Ordered once, never again.

This company has, by far, the worst customer service I’ve ever experienced. I purchased a winter jacket the beginning of November and it ended up being way too big. I’ve been trying for over a month to exchange for a smaller size or refund it, if they couldn’t return. I purchased through Amazon. After countless phone calls, chats and emails, I was told that Woman Within would be sending me the return label and they agreed to take it back... I have it in writing and everything! Not even five minutes after I was sent that info, I was sent another email saying it couldn’t be returned and they were closing my request. No explanation, no discussion, nothing. They told Amazon they would return and then sent me a separate email and refused. They are horrible!! It was an expensive jacket and all I needed was a smaller size. Please, please, please do not buy from this company. They don’t deserve your business or your money.

My mother ordered stuff at the end of September. Didn't fit. Was going to return. My mother ended up having emergency surgery and we return them late so they wouldn't take it. I called and spoke to someone who was extremely rude (actually anyone you speak to is rude and don't care) who wouldn't help and just kept repeating the same thing and I asked to speak to a supervisor. The supervisor was allowing me to return the clothes and gave me a total that would be refunded and said it wasn't the complete amount which I was just happy to be getting something back.

Received a Holiday Card from Women Within saying that they appreciate me and offering to treat something fun and festive. There is no code associated with this card. Nothing. Went onto the website and did a chat with someone who had no idea what I was talking about. I’m sure it is a gimmick to get you to go on the website and buy more things but all it did was frustrate an old women.

I have been a longtime customer of Women Within. I had returned a couple items that were poor quality and they were returned back to me. I called customer service and after being on hold for 20 minutes I was told that the return policy changed and there was nothing that could be done. Not satisfied with that. I told them I have spent a lot of money with them and I will never buy anything again, that they just lost a customer. The person I spoke to didn’t even care. I tried to go on the site to write a review about the items and it wouldn’t let me.

Return shipping is a nightmare-- shipped a pair of too-small shoes to exchange on 12/6, tracking info states they will be delivered on 12/24. I worked in a USPS postal unit for years, and WW's ground shipping is slower than book rate. I'm sure it'll take a few days to process, then another week and a half to be received, so in my experience, a simple exchange takes well over a month from beginning to end. That's insane. I recently got a WW credit card not knowing about their bad customer service and ridiculously slow shipping (it even took close to 2 weeks just to receive the stuff I bought!), so this will be my first and only order.

Return shipping is a nightmare-- shipped a pair of too-small shoes to exchange on 12/6, tracking info states they will be delivered on 12/24. I worked in a USPS postal unit for years, and WW's ground shipping is slower than book rate. I'm sure it'll take a few days to process, then another week and a half to be received, so in my experience, a simple exchange takes well over a month from beginning to end. That's insane. I recently got a WW credit card not knowing about their bad customer service and ridiculously slow shipping (it even took close to 2 weeks just to receive the stuff I bought! ), so this will be my first and only order.

On December 1st I placed an online order for a gift card for my mother as a gift. After 20 days she had not received it and when I called customer service they told me that they could not track it as it was shipped regular mail. It also took 3 days for them to process and ship the card! I told them that the holiday was long over and that this is a disgrace! Customer service offered to cancel my order and refund the amount to my credit card I used. Think twice before buying a gift card from this company! Horrible horrible service!!!

I ordered a tank top in the same size I wear from several other sites. What came was so large I could have pitched it like a tent. Normally I just throw clothes away, but I'm trying to be better and so I sent it back. I was aware there was a ridiculous $7 50 restocking fee. I realized I would likely get almost no money back. Nonetheless I sent it off and didn't think about it again. Until I started getting letters demanding $0.31. I was completely confused. Until I realized that between ordering and sending in my return my debit card had expired and therefore my number has changed.

I always check that products are in stock. About two weeks go by after Cyber Monday order without a package. I have received packages at this address before from this company and Roaman's without incident. It took me two emails and two live people, but still lots of wasted time. The first email revealed part of the order was back ordered but partial order had been sent about 3-4 days after placing the order. The second order revealed that the package had been sent back, supposedly insufficient address. One lady on the telephone said it might have been damaged. My leasing office is opened 7 days a week. Post Office usually puts notices in my mailbox that I either that I must go to the leasing office or main office.

On Cyber Monday I placed an order with this company. First time buyer. Was told would delivery date of 5 to 7 days. It took 14 days on most items as they are delivered few at time. I was waiting on one item. I called, was told the item would not ship until 21 of December. Was told I would not receive item till after Christmas. I cancelled item. If you don't have the items to send then don't sell. I will not place an order again. Should have read reviews.

I placed an order online and the following day they announced a 50% off sale. I immediately contacted them for an adjustment. They told me the order was already "processed" whatever that means, because it had not been sent yet. They would not give me an adjustment which was $31 and they would not cancel my order. I've never dealt with a company that could truly care less about offering solutions to a customer complaint. There is plenty of competition out there so my suggestion would be to try them.

I placed an order for a gift for my wife, which she returned using their return label for a different size. They refunded my credit card minus $17.27 without any explanation whatsoever. This is not a customer service type company. They lack professional courtesy and integrity. I recommend going directly to their suppliers that they market for which are shown below. I will never order from them again. Suppliers: Full Beauty, Jessica London, Roaman's, Ellos, Swimsuits For All, King Size and BrylaneHome.

The parka was way too big, and had to be returned. Charges for shipping and handling are excessive ($11.99 to send to me and $7.50 to use their return label). They may give deep discounts but recover costs in other ways. I will never do business with this company again. If I could rate it with zero stars I would do so.

So mad that until this year I never had problem. This year it is a sure thing your item/items will be backordered. ESP pants. Or you will be told if you order the black you can get them. Wrong! BACKORDERED! I want my pants. Get more people to make the dang pants. When you need something and can never get it they are saying as I type more details is better. What? Get more help so we do not have to wait two darn months! Ridiculous! You have us over a barrel! Is bigger girls have to wait! xStores do not have all the sizes we may need! Or the choices are ugly.

I just left a review on Roaman's site and I shall repeat it here. I returned some pants and they were returned to me. Upon asking the person on the phone why, she said their policy had changed from 90 days to 60 days. It would have been nice to have this pointed out in some way. I think they should make an allowance on a one time basis and/or change it back to 90. Will never order from them again. They are sneaky on pricing too. They will have a sale and they raise the price A LOT and then say it is on sale.

I have ordered quite a few items from Woman Within over the last few months and was mostly pleased with the fit and quality, but there were items that didn't fit or just didn't suit me so I returned them. Imagine my surprise when I came home today and all the clothes I had returned had been sent back to me because I guess I had been late in returning them. I didn't realize that Woman Within had a 60 day return policy that was so unforgiving. Most companies give 90 days and will give a store credit or charge a re-stocking fee if you go over.

A catalog was sent by mail and I decided to give it a try. I ordered some cute briefs and when I received them they were way too big. So I attempted to make an exchange. This company has some funky rules when it comes to making exchanges. First of all, you have to fill out an exchange form and mail everything back to the company. Once they receive the return, they will refund the money spent and then charge you again for the replacement.

Customer service very rude and not at all helpful. No appreciation for a customer that spent enormous amounts from many of their brands. No customer loyalty at all. When contacted in writing received insulting tacky responses with absolutely no attempt to reconcile the situation. I will not purchase anything from any of this company brand in the future and am only leaving this review in hopes to prevent this from happening to someone else.

Friday I order 3 shirts. They charged me three times. They insisted by phone extra charges would "drop off". This morning a 4th charge because they finally shipped the items. $200.00 charged for a 50.00 order. I will be back if this rectified itself. My bank is watching. I got two red warning notices that they couldn't process my order. I called and placed it. I have been sort of satisfied with this company until now but this is outrageous. Are they liars or thieves?

Jeans I ordered were WAY too big in all areas. Returned them expecting a refund except for return shipping. Much to my surprise they WILL NOT refund sales tax per their customer service. I have never heard of this before and will lodge a complaint with management. I have requested they take me off their mailing lists. I will not buy from them again; I will stick with Blair.com.

Sent back items that were too small. They received them but too late for me to return. Was told they were sended them back but they never sent them back to me. I was told was nothing they could do about it. By customer service. They had no record of sending them back and no way to track it. I lost 60 dollars because of their bad service. I will never order from them again. And they would not give me credit for items they lost. And blamed me.

Ordered 3 items online. Came on 3 different days. One was so poorly made I sent it back. Then a week later I received another item and the seam of the packaging was totally open and no catalogs. Apparently they fell out. So I knew that is how it was sent out. Received the last item 2 days ago... same thing with the packaging. Why am I paying for handling when they don’t even secure it. I sent back this last item, so poorly made. Customer service? I contacted them and it was an automated reply that had NOTHING to do with my question.

The sizes are all over the map, I mean ALL OVER THE MAP. I ordered 6 shirts in the same size and only two fit. Three were waaaay too small and one was ridiculously big. Forget exchanging, not only is it impossibly slow but you have to pay for it. They have no standards for sizing yet make you pay to return. If that isn't bad enough it can take up to a month to deliver to you, without anything being on back order. That is their regular delivery. This place is a joke and a rip off.

I have purchased there for many years because they give you the lengths of the items, they come in many colors and unfortunately there are not a lot of good places to shop when you're overweight. However I have never received good service from them. They charge you to send the items back even if it's their fault that you are returning it. i.e. wrong color, etc. I returned an item and it took them over a month to receive it back and in the interim I had to make a payment. Even after it was confirmed that they received my item they had not processed the return yet and I had to make an additional payment.

My husband gave me money to order a few items for my birthday in July and once they came in the mail, he'd give them to me in October. Well, when I went to try the shirts on a few days ago, they were too big (I needed a smaller size) so I went to chat w/ WW's customer service rep. I was told that it's past their 60 day return/exchange policy and she couldn't do anything. Again, I stated it was bought in July for an Oct. bday. No go. So I told her that Walmart has a better return/exchange policy than WW. At least you can buy clothes a few months before and not be penalized.

I ordered a coat online (my first purchase from Woman Within). It arrived and was exceptionally well made. However, it was cut very small. All instruction said to start the exchange online so I logged into my account and there was no order history. I began a live chat and found out I would have to order a new jacket online, pay again, and then wait for the refund to process with the "exchange". That's not an exchange, that's paying for two coats and then waiting for a refund on one!

I have ordered many things over the past year from this company. Nearly every item has been either big or too small regardless of measurements. I have attempted to return several items and they have been sent back to me because of the 60-day window or they were "apparently worn". None of the items were worn (other than trying them on) and they were returned within that window. Customer service was no help. There goes another $100 into the goodwill bin.

I ordered 12 different polo shirts from Woman Within for work. When they came in the shirts were suppose to be a large but I received 18-20 size. When that size became a large and not a plus is beyond me. The total was 89 and change with 4 of these shirts on backorder. Well I returned all that I had received in the mail already in one package. Then when the back orders came finally came in I sent those back as well. So with the two packages returned that should of been 15.00 in charges. Instead I get a bill for 84 dollars which includes a late fee for a bill in September that I never received since I had only placed the order in September.

I ordered a winter parka today on their website. When I clicked "place order" I got an error message that read "There was a problem processing your order. Please take a moment to verify your payment information and billing address." So I go back and check my info and it's all correct. Then I think to check my bank account and I see they already took the $135.98 but the order didn't go through and I didn't have a confirmation number. So I re-enter my info and click "place order" again, and again I get the same message. I look at my bank account again and they have taken another $135.98.

These jerks snuck in a 60-day return limit and will NOT make any exceptions. Ordered shoes. They were too big. Called within the 60-day limit and they wanted me to purchase another pair in a smaller size and return the others since I didn't have an invoice. Found invoice - called today and because the 60 days is up they will not take the return. Their rep Aaron told me if I sent them back they would just send them back again. If I abused return policies I could understand it but I rarely have returned anything. It's just not my habit. I have purchased a lot of stuff from them. They have now gone from a very good company to a zero. Another greed-based corporation.

I placed an order and they charged my credit card - I waited about 2 weeks and no email or package arrived - I never received the merchandise. I went to the website under my account and saw there was no record of the purchase. I tried calling but could not get through so I sent them an email and they have not yet responded. In addition, I noticed they never applied the promo code and charged me double for the order... I contacted my bank to cancel/retrieve payment and I still have not heard anything back from this company.

I loved ordering from this company until I tried to do my first exchange. I made a mistake and missed that you can't exchange with PayPal. I was using the chat function to talk with an operator and he sent the return policy. It was solid black and unable to be read. Then he sent a link. While I was reading it (Less than three min) he disconnected me. I started a new chat. The guy said there was nothing he could do. Then, when I said I wouldn't order from them again because most companies work with someone on their first mistake, he said they could do the exchange if I called in. So, I called in. The guy who answered said he could help. However, I had to tell him the order number of everything I was going to purchase and the coupon code FROM MEMORY on the paperwork I had sent in two weeks ago. If I couldn't remember that, he couldn't help me. What a waste of my time! Terrible customer service.

Last 3 orders have all been "out of stock," "no longer available," or a future delivery date "tbd." And I truly resent being a USA resident, dealing with a USA company & being instructed to "PRESS 1 FOR ENGLISH!" I am done with Woman Within.

I ordered from Woman Within and was charged twice for both my order and the shipping charges. When I spoke to a representative I was told that it is their policy to charge twice but I should have my money back in 72 hrs. Now here it is 72 hrs later and another rep is telling me it will be another 3 or so days before I see a dime put back in my account. And They aren't even going to refund the entire amount they took out to begin with. I caution anyone thinking of ordering to find somewhere else to spend your money.

I ordered through Amazon, which linked to Woman Within. Placed an order for two plus size night gowns. They reached out and told me that my card wouldn't authorize. Bullcrap. I checked my cards and settings and it did authorize. Left it alone. Next morning, I see TWO CHARGES AND TWO SHIPMENT DATES. I reached out to Woman Within and Amazon and neither would help me. Said I had to wait until the second unwanted product came and send back. Why should I? For a fraud stunt you tried to pull? I have over $1,000 on that card and been an Amazon member for 11 years. Never been contacted before about a declined payment. I will never use Woman Within again. Idiots. Never authorized you to charge me twice.

This year I purchased several summer clothing items from Woman Within and the other Fullbeauty brands (Jessica London, Roamans, Ellos, etc.) and every single one, despite being listed as in stock online, went into backorder status. It took anywhere from two to eleven weeks for the items to arrive, and when they did, most were of poor quality. Of the shirts I kept, two basically fell apart in the wash, even though they were hand washed in cold with gentle detergent and kept out of the dryer. You can't get refunds for those clothes once you've washed them. Of the several items I sent back, Woman Within on multiple occasions charged $7.50 for the return postage even when I used the "free return" label supplied by them. They also have charged $7.50 per item if you include multiple returns in one package.

Our last payment was 1 day late, we mailed it on time but it did not reach Woman Within in time. They charged a late fee that was the same as the amount we owed plus an interest payment. We owed $16.99 and ended up paying another $18.99 on top of that. I called to see if this could be credited back and of course it wasn't. I have been a customer for many years and never once been late. I can not tell you the amount of times I have overpaid due to them not having the correct amount on my statement and have never been offered a refund or interest payment on that money. I have been expected to use it as a credit instead of getting my money back. Nice little racket if you ask me. I will never Shop at Woman Within again or any of its other branches including: Roman's, Brylane Home, or Full Beauty.

Woman Within contacted me after I wrote this review. They credited me for all the items that I did not receive. I do have to say it was very nice that they reached out to me after my review and resolved the issue.

This company has the worst service I have encountered in years. I ordered capris in June. after I submitted my order, I got confirmation that stated the items were on back order. I specifically looked at my size and looked for colors not indicating that they were unavailable or out of stock. Why would you do this to people? I got notice they would be sent 7/22, then 8/8, and now 8/19. My trip starts this weekend I figured a month in advance should be enough. They offered 10% discount if I want to keep waiting, and said they are sorry, but I ordered a popular item. I get popular, but again, I looked for my size and color availability. But no one can explain WHY.

I've been a customer of Woman Within for many years. In the past, I have been grateful that they offer longer length dresses, as well as items that are 100% cotton, which are increasingly hard to find. I recently returned two summer dresses I'd ordered in May 2018, but which didn't fit right, and despite being sleeveless, were constructed of heavy cotton knit -- much too heavy for hot summer weather. Never worn, they were dutifully returned to Woman Within in early July. Imagine my shock when Woman Within sent my Return BACK TO ME, which I received July 20th. An explanatory note regarding 'the return of the Return read: "There is no merchandise credit or refund, because items were old, worn or damaged. Thank you for your understanding."