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Woman Within

Woman Within

 1.7/5 (550 ratings)
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  • 1 stars

About Woman Within

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

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Woman Within Reviews

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Page 3 Reviews 16 - 26
Rated with 1 star
Verified Reviewer
Original review: Sept. 7, 2021

Ordered clothing online using credit card. Got confirmation number. Received post card notice saying they need "additional information" to process my order. They claimed they've attempted to contact me, which is not true. I haven't received a phone call or email from them. I've tried several times to contact them. Was on hold for over half an hour with no results. Notice says they'll continue to hold my order for "a few days". Will they credit my money back to me? There's no indication of what the problem is, so I doubt it. I'm very angry and will call my credit card company (again). I've been burned by them before. Please be careful buying anything from them.

Woman Within response

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again. Our phone lines are much less busy at this time and our live chat on our site is operating back to normal. We encourage you to contact us for resolution.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 4, 2021

If you call to place an order or to check the status of an order, you get someone who speaks no English. When something I ordered was out of stock, they just cancelled the order without telling me. NO!

Woman Within response

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

3 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2021

I have been a customer for a few years now, even though the clothing is hit or miss on size, styles and availability, I have been fairly satisfied until recently. I say fairly satisfied because I have had issues with returning items and not receiving a refund. Have not won any of the refund battles as of yet. I could deal with a few mishaps until today. Today was my last straw with this company. I received my latest order and it was missing items and had items I did not order. Called customer service and this was what I was told, "We cannot refund you for the items you did not get until we receive the items you did not order, back." Not to mention I am going be charged a restocking fee for the items they mistakenly sent me. So I am being railroaded for a mistake their warehouse made.

I am returning the items that I did not order and I am sure I will not receive any refund because that his how this company treats customers and how they do business on a regular basis. That means I have wasted or thrown away just over $100.00 with this company in the last year because they don't give back refunds. I am waiting for another excuse as to why I cannot get my refund this time because they will delay with excuses until they hit the 60 day mark so they do not have to give back your refund.

Woman Within response

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

5 people found this review helpful
Resolution In ProgressRated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2021

The worst company I’ve had the displeasure of dealing with - they sent me the wrong items and the items I received were not cute and of bad quality - I sent them back requesting refund and it took over 1 month to get an answer after begging them for one. They said that they had refunded me but only sent a gift card & won’t give my money back!! Was on regular price items. I am sorry but I don’t want your cursed clothes. I want my 147 dollars back. You can’t even get through when you call. It’s like there is no one even working there. Unethical at best. Scam at worst.

Woman Within response

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 1, 2021

Unbeknownst to me I signed up for the Rewards program Dec 2020. I’ve been paying WW $14.95 a month for NOTHING. They’ve been billing and being paid through PayPal. I think they said I received $1 and change reward. I spoke to 2 CS representatives who were both defensive and rude and I was being super nice. Their attitude shows this is a scam and they get flack for it routinely.

Woman Within response

Thank you for bringing this to our attention. We’re sorry you had a bad experience and will strive to do better.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 1, 2021

In the past, have purchased from this company without problems. However, this year, it has been a nightmare. Charged for something I never received. After many calls, and lots of run-around via phone, still no resolution. The process was so convoluted that I can't even recount. All I can say is the I just paid $16.51 for NOTHING, and think I was told there is an additional $2.00 late fee (which I did not pay). I urge all, especially woman who are not well-educated or good at speaking English, to please NOT purchase from this company, or any of its affiliated companies. There are other places to spend your money. Don't give Woman Within your hard-earned money. If you must purchase something from Woman Within, many articles are for sale on Amazon. Use Amazon to make purchases. Amazon customer service is so much better. DON'T BUY ANYTHING DIRECTLY FROM WOMAN WITHIN.

Woman Within response

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 31, 2021

This review is written on 8/31/2021. I have ordered clothing and shoes from Woman Within for several years. I returned 4 pairs of shoes from an order in April 2021, using the company's return label and form, in May 2021. This is within their approved time for returns. I have had nothing but delays and trouble since. Woman Within has changed for the worst. Their customer service desk is not in the U.S. The people, sadly, work 100% from scripts and use fake names. They seem to have been trained to delay and block completion of any task related to providing resolution to problems.

Woman Within's computer systems are flawed to the point where an account cannot be closed unless there is a company credit card associated with it. If you complete their online form to restrict them from selling your data, you have to do this process for every one of their 10 brands on the individual websites. Ridiculous! I have written off the return, valued at $140.00, as a loss. I will not do business with Woman Within every again. I have warned my family and friends not to work with this company. Grade: F.

Woman Within response

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 30, 2021

I ordered professional clothes for my daughter on Friday for her new job and paid for two day shipping. Well it hasn’t left the warehouse. I’m still waiting for a bathing suit ordered a month ago. It said it shipped on the 20th and now it’s the 30th and not coming anytime soon. I ordered clothes for a trip to Alaska back in April. After three weeks I got some. The other came almost two months later. I’ve never ordered from a company that has so many stores that shipping is horrendous. Guess what? That three weeks came 1 week before my trip meaning I had to purchase clothes from somewhere else. I have no choice but to report them to the FTC because of the shady business practices.

Woman Within response

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 27, 2021

I ordered something in April and it was on backlog. By June, still no product but I was getting notices from CS saying it was still delayed. I asked to have it cancelled in June and July, but continued to get e-mails saying it was still backlogged. Actually got e-mails back from service reps asking if I was sure I wanted to cancel. Yes, I returned, I want to cancel the order. 4 times I responded to them. Today, 8/27/21 I get an e-mail saying my order is filled and on its way. It's like no one is listening. Word to the wise, be aware of their process. It seems they don't cancel orders when asked. I talked to "Marie" today and she said she would start the cancel process and I should send the item back. I stressed I didn't want to be charged for mailing it back, cause at this point, I'm just angry. I don't even want the item based on all this. I won't order from them again.

Woman Within response

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 26, 2021

I have been a faithful and happy customer for many years. However, I placed an order and gave not received it after 3 months! They told me it was a lost package but refused to refund the $400.00 I was billed. No product and no refund. I can't fathom this. I will never spend another cent with any of their brands. Incredible and unbelievable.

Woman Within response

Thank you for bringing this to our attention. We’re sorry you had a bad experience and will strive to do better.

8 people found this review helpful
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Woman Within Company Information

Company Name:
Woman Within
Website:
www.womanwithin.com