Woman Within Reviews

I ordered two housecoats from these people on Jan 1. Supposed to be delivered on Jan 5th. By the 15th nothing. The post office never received anything. I cancelled my order. They refunded everything except the $12.98 shipping and handling. Why should I have to pay shipping and handling for something that never shipped. What a rip off company. I want all my money. I could see if I returned the product but I never got anything.

I've been a customer all my life. My Mom before me. But apparently my opinion counts for nothing. I reviewed a recent purchase and they refused to publish it. The will not tell me why. Perhaps it's because I disagreed with their new return policy and having to pay a restocking fee if dissatisfied with an item. I told them they need to address quality control issues. Sizing is inconsistent and has been for some time now. I advised readers to size up on this item in order to be helpful. I won't be shopping with them anymore and I'm stuck with an item I can't wear.

DO NOT TRUST THIS COMPANY! I returned a pair of booties that were sized incorrectly. I received 2 emails that the package had arrived at their facility. I called a week later about the refund. They told me they didn't receive the product. After 35 minutes when I threatened a bad review miraculously they discovered the product in their warehouse. They still wouldn't refund. Instead they issued a gift credit, which I repeatedly told them I didn't want. Then they said I would be charged for a refund. I finally had to go to my credit card resolution dept.

This company has lost myself and my mother as customers due to their ridiculous fees, policies and general shadiness. Their sizes are never the same. I had to return a shirt for that reason and they deducted shipping or whatever they wanted first then the balance they gave me on a gift card. I asked for a refund to my original payment method. I already purchased the corrected size from them. Now that I know it's not a BBB accredited business I will not be doing business with them again. And they also don't care if they lose customers. My mother tried talking to them about her separate issue and they just read off a script. There seems to be no supervisors or good customer service.

les items suddenly become full price when you click on a size. If you order from them make sure to double check your bill. I thought I was buying a very inexpensive dress (on sale) and did not notice I paid almost $80 and to add insult to injury it is really ugly and cheap looking. Off to donations it goes.

Customer service was terrible. They flipped me back and forth to different people. Came up with different reasons why They cancelled my order without talking to me Then would not give me the sale prices if I reordered the items. Whatever I will be closing my account. I am sure they don't care anyway. 😠 They put me on hold for over 40 minutes. Guess that was their answer.

Ordering and returning was very difficult and frustrating and expensive. The agent tried to "upsell" me about ten times, not getting to the order entry without needless offers/distractions. They charged a "restocking fee" for an item that was received, didn't fit, and promptly returned. Getting the Return Authorization was especially difficult and irritating. I will not order from them again, though the product was nice - it just didn't fit. The investment of time just wasn't worth it!

The absolute worst company I have ever dealt with in 50+ years regarding a reimbursement for an item I cancelled and had tried to use "credit due" from a previously returned item. At that time, they would only issue a credit not a refund. I have tried to get this "credit due" for over a year now! I finally discarded my notes from tc's to the company regarding this matter on 12/18/25 when they said, the issue was resolved and a check for the amount of $68.77 was going out the next day and I should receive it by 12/22/25. As of today, 12/30.25, I have still not received their check and when I called them about this today, they said they could not look into it without the original order number - this does not appear online and no emails are sent by the company confirming an order. Buyers BEWARE!!! I WILL never ORDER FROM THEM AGAIN AND TRYING TO SPREAD THE WORD ABOUT HOW AWFUL THEY ARE TO WORK WITH!

Ordered a pair of boots. Received 2 different sized boots. After over a month my money was returned minus the shipping charges. I don’t know why I should be out money for their mistake. I was offered 25% off my next purchase. I’m not trying again!!!

In the past, have purchased from this company without problems. This time has been a nightmare. Before Thanksgiving I started an order on Woman Within wanted to make some changes so didn't complete. Received several emails that I had left something in my cart. Then received email that my order had shipped. Called and the woman I talked to said there was nothing she could do it had shipped. 3 days later I received another email my order had shipped. When I received the order, everything was too large which was one of the changes I had planned on making and the quality of the clothes was poor. Besides the fact that I had to pay $11.99 to return the order I had not placed.

I ordered clothes through PayPal, which they chg. $51.43, never received pkg. Because they didn't put on address on it, so it was rerouted to Woman Within and they credited PayPal $37.86, their mistake, lost $13.57 in the deal and wasn't even my fault they didn't put address on pkg. And they sent me a notice why I didn't get my pkg. Because there's no address! Only had my name and city and state, no number or street! I'll never shop there again!!!

My experience with Woman Within has been absolutely awful, and I would not recommend this company to anyone. To start, the shipping costs are ridiculously high. I placed one order and was charged $20.98 for shipping. Immediately after submitting that order, I realized I had forgotten one item, so I placed a second order for just one bra. For that single item, I was charged an additional $10.98 in shipping. Paying nearly $32 in shipping alone for two orders placed minutes apart is unreasonable and unacceptable.

Ordered boots but was unhappy. Looked up the return policy and bam - they will give a refund as a gift card and if you want an actual return of what you purchased, they would deduct a 10.99 fee. No, thank you. Good thing I got the boots for 46.0p. I can live with that loss.

My mother bought a pair of jeans from this awful company in November 2025. I had also purchased something from Bloomchic. Today, mine came in. Hers still have not. So I called Woman Within because on the site it showed it wasn't delivered yet??? But the rep said it was delivered and I would need to write an affidavit that it wasn't? They would be able to "replace" the missing item ONLY if I bought it again. Like wow, thanks. What a deal!!!!....for them.

It doesn't matter what I buy. The quality of these clothes is absolute dogsh¡t. It's subpar, foreign-made garbage on cheap foreign material. Fabrics pill, seams split, winter items are cheap synthetics, there are no high quality blends. They always have "sales" but it's only ever on their crappiest items, so when you get it home you're thinking, "it was only a few bucks"... It's still sh¡t. I bought a crew neck sweatshirt for Christmas, washed it ONE time. Now it's a ¾ sleeve, CROP-TOP!!

The prices on my confirmation email did not match the prices I was charged when the items shipped. I emailed the customer services and they sent me a screenshot of the shipping email. I highly doubt they even looked at my confirmation email.

Definitely zero stars, my wife ordered a coat, the representative added a second coat in my cart which did show up in my cart after checkout. Proceeded to check out. Checked out. Then I received my email statement and there was a second coat at 199.00 that I was charged. Call them. They said it was not their problem and they had no way to cancel. I have to wait and return the item. Which is totally wrong. Was told a supervisor would call back in a day. That was 3 days ago. Still no call. The worst company to do business with.

I have ordered several times and really like the clothes. HOWEVER--DO NOT BUY FROM THEM! Their business is fraudulent. I made an on-line order for over $400. I received no confirmation or receipt from the order. Legitimate retailers send both confirmations and receipts after accepting orders. Thinking I had messed up I made a second order. When I again got no recei-pt I realized they did not send them out. I called to cancel the order. I was told orders can NOT BE CANCELED. I would receive the duplicate items. I refused and demanded cancellation. They refused. I called my bank and they investigated.

Absolutely horrible customer service. Some of the clothes are ok & some are defective. Returns are ridiculously difficult. I spent almost a week & had to send 4 emails to get info on how to return without printing the label AND IT WAS ALL WRONG! Took return package to PO as instructed & code I was given showed as invalid. Told i had to take to UPS. UPS charged me for printing the return label because code WW sent also showed as invalid here, then told me to take back to PO to mail. Are you kidding me? Totally insane process.

Never buy anything from “Woman within.” I spent $40 over six months ago on some underwear. I received half of the order but they don’t fit, so I cancelled the other half. They said I’d get a $20 credit, which apparently they sent as a gift card in an email. So now I wanted to order some shirts, and I wanted to apply my $20 credit. I can’t find the email and after speaking to several agents I’m told they only keep it on record for three months. I also deleted a lot of emails because my emails were too full and stopped working. One guy told me he’d talk to a supervisor and I should hear from them in 24 hours which didn’t happen. So now I’m out $40 and I’m never shipping from them again.

If I could do a negative star, I would!! Terrible customer service and you can never talk to anyone. Bought a shirt, wrong one was shipped, paid to return it and then they said they didn't receive it, even months later. We were told over the phone to not pay the bill, someone will contact us when it's received. Called multiple times over 6 months and never received a call back! Then they sent us to collections! Supposedly now the collection agency is serving us with papers! What the heck?!? Never received a collection letter either. Oh, also I'm disabled in a wheelchair on a fixed income!!! NEVER AGAIN WILL BUY FROM ANY WOMAN WITHIN ASSOCIATES!! DON'T WASTE YOUR TIME!

I allegedly ordered a pair of pants from them over 4 months ago. They just charged my account $60 on Dec. 09. I immediately contacted them to tell them I did not place this order. They, of course, insist that I did. Who orders something in July that won't be fulfilled until mid-December? They say, "no worries" just return it...of course, I have to pay to ship these pants I have yet to receive back! I filed a complaint with the BBB and they flat out lied about their business practices. They refuse to issue a refund. I will NEVER order from them...ever. I have no receipt to upload to become a "verified buyer" as I NEVER ordered these missing pants. Their clothes are shoddy and cheap anyway. Nobody likes them! Read the reviews.

I bought several items with a discount code. One item was on back order and I received it a month later at full price. It was actually on sale for a lower price. Was told by the rep I’d have to return it and repurchase to get discount. Almost got charged a 10.99 restock fee but they took it off. First rep was very rude and raised her voice with me on the phone when I told her this was a horrible policy. Second rep much nicer. Did not get a call back from supervisor until I left a negative review a week later. Was originally told I’d get a call back within 24 hours. I do not trust them and will no longer buy clothes from this company.

I will never order from this company again. Their shipping costs are off the chart, and you pay up the ying-yang again if you have to send something back by using their return label. In all honesty - I've never liked anything that I've ordered well enough to keep it.

I placed an order that came to 71 dollars. When I looked at my account it was charged 77 dollars. When I went back to check the receipt it was up to 81 dollars. The next day they tried to charge me another 32 dollars but my bank flagged it in time to not get charged thankfully. I contacted them about it and they tried to claim that they didn’t charge me that extra 32 dollars so I asked why the total kept changing even if they didn’t charge me that $32 which I have pictures of even if they claim it never happened.

I would like to give this zero stars. About a day after I ordered a coat from Woman Within, I looked online for a way to cancel the order as I no longer needed it, and there were no options. So I called, and was told that there was a time limit to cancel an order, but there was no mention of a time limit online. After I got off the phone, I sent an email. After a couple of messages, I was promised that the return would be processed without their processing fee. Just today, I find out that they will charge me the processing fee after all.

I normally wear a size 3x pant from other retailers. Even after comparing sizing charts and ordering a 2x and a 1x in the same sweatpants, they were too big. In addition, the fabric felt cheep and the construction poor. One pair never arrived and was cancelled by the company. After paying a hefty 17.99 shipping charge to get this crap, I was appalled to have to pay another 10.99 to return the items. I kept one pair that the tag came off and I hope will shrink in the washer. My total for one pair of clearance pants was $39 (10 + 17.99 +10.99).

I was sent a top that was 4 sizes larger than I had ordered. After a long customer service conversation, I thought they were giving me my full refund. However, when my refund showed up on my CR card statement, I had been charged $10.99 to return an item I didn’t order. This was their mistake but they did not care! I will not order from them ever again.

Can't get an active phone number for customer service. Clothes were wrinkled and stuffed in a bag. Poor fabric quality. I returned via USPS, had to pay 21.00 in fees. Not worth ordering from you guys, very disappointed ordering from you.

Infuriating customer service. Non-English-speakers who struggle to understand intent and meaning. Just made my last return and am done forever. Was being told my email address was incorrect when logging on. Customer service said "use the correct address!" I was using the correct and only address. Uncle.

They are scam artists. I bought something and now every couple of months, they put in a charge in my PayPal account. September they said it was a membership fee. November another charge. They said it was a back order from August!!! Customer service would do nothing. Buyer be warned.

I really like this company. I’m not sure why they are getting negative reviews but to each their own. Their prices are good, quality is good, customer service were friendly and helpful. I love the magazines included with every order and I have been able to find items that I haven’t been able to find with other companies that really remind me of the 90’s, which is fun. I haven’t had to return anything so I can’t speak on that but all in all, highly recommended, no complaints.

Sales are often bait and switch, against the law in many places. Shipping is stupidly high, and nothing is packed nicely, just squashed in a bag. The color palette is more than 10 years old, nothing looks modern. Sizes work for me, but the photos are not accurate regarding and color and pattern. None of the free offers are available even on the first day. Coupons don't work. And there are no breaks for shipping free. or at lower rate. WW thinks it can get by without customers, but I doubt it. All done for me.

I placed an order yesterday November 10th 2025 and received an email today to notify me that one item out of the 3 would be shipped in 4 Months arriving in March 2026!! I called customer service to try to cancel the order and was told that this couldn't be done because the order has been processed.

Misleading pricing and false advertising - It shows Fineline Jeans under clearance, certain colors $5.97. You click on item to purchase it and the price goes up to $48.99. Guess they are betting you won't notice when it goes in your cart.

I ordered from Woman Within because the catalog stated that it was offering FREE shipping and returns. It failed to mention that there would be a $10.99 processing fee for returns. I contacted them several times through the chat and was assured that I would get the processing fee after I received the refund for the items that I returned. The catch was that I had to contact them again to get the $10.99. Well, they would NOT refund the $10.99. I will not order from this company again.

They had a hard to find size of Skechers I was looking for. I put them in my cart and immediately got an offer for a code to reduce price by 50% if I signed up for emails. I signed up, got the code, but it didn't work. I've since tried every code they've had and get "This code will be applied when conditions are met". The details of the codes don't exclude Skechers explicitly, but have vague language of "some third party merchandise" and "Additional exclusions may apply". So they can basically not allow coupon codes on anything. I've tried putting other items in my cart and codes never work. Shipping is high on sale items making them not worth the cost. Also watch out for "qualifying for shipping protection" which signs you up for a monthly subscription! Too many scams on this site!

I thought I will save on sale- but I lost LOTs of money. I would spend less in retail stores at the end. I lost so much time and have bad anxiety dealing with their customer service... Sizing is totally wrong on MANY items. It IMPOSSIBLE wear them. They charge LARGE shipping fee to get staff. Fee to return $10.99. Customer service is horrible. It feels like you are speaking with the wall. They are not willing resolve issues. I got $25 membership to lower high shipping cost, and even with membership it cost about $5. But discount wasn't applied to my order! I had to contact them so many times to get my discount.

The quality for the price is just not worth it anymore. I recently ordered some items and they arrived stained and some were just extremely poor quality. The return process is so difficult too. They want you to jump through hoops and still charge a return fee unless you opt to have your refund in the form of a gift card so that you can shop with them again. I now remember why I shopping with them so long ago and it hasn't gotten any better. I really hate that they have acquired the Catherines brand.

I ordered a bra in my normal size but the one that arrived was way too big. I started the return process and was shocked! In order to get a refund they want to charge me $10.99 on a $25.43 purchase! The only way I can get a full refund is to accept a gift card. This company is a total scam. I will find something less likely to me wrong with this gift card and then I will NEVER buy from this company again.

I hope that others are reading this before they purchase anything from this company. 2 1/2 years ago, I purchased merchandise. It was $100. When I received it. The sizing was all wrong. I was told to send it back which I did and I had a receipt from when I sent it And I knew they received it. Of course they said they didn’t. While I was fighting the bank to prove that I had sent it back I was charged interest. My $100 purchase became $400. I just paid it off. I never wanna hear the name of this company. Again be very very careful, if you read other people when I got in touch with the Better Business Bureau they said this is one of the worst companies to deal with.

If I could give them a zero I would. Quality is horrible. The sizing may be right. Fabric is rough. It doesn’t look anything like the pictures. You cannot return it. It’s exchange only. Please avoid buying from them.

I PLACED AN ORDER ON AUG 19th 2025 (needed said item by Halloween)… There was no flagging on said item that said it was on backorder…. I get 1 email stating it was on backorder and then another stating it wouldn't be in until jan 2026!! Called to cancel said order and the rep didn't speak english well and kept repeating the same bs and would not cancel my order and then proceeded to hang up on me!!! Do not order from this fraudulent site.

I was excited to find a site where I could order a wide width shoe. 7.5 W is my go to size but when these things came in the mail I could barely get my foot into the shoe. I could see by looking at it that it was not even as big as my foot. I did not know the shoes ran about 2 sizes smaller than the average US shoe size. When I looked at the sizing chart it said the width of my foot makes me a 10. Not sure what to do but I am returning them for an e-gift card. I'll give it one more try in maybe WW width.

I would give them a negative 10 if possible. I've never been so frustrated. I received a discount card but then wasn't allowed to use it. I ordered some boxers that I have ordered several times in the past. They changed the quality of these boxers and now they just fall apart. I thought I ordered the wrong ones because of the elastic was crap and stitching came apart after 1st wash. It took 6 weeks to get them because they apparently don't stock them (which is why I didn't get my discount) then because I wasn't receiving them I called to cancel and was told I couldn't cancel the order. I'm assuming I couldn't cancel so they could charge me $10.99 to return their crappy product. Do not order from this company. Total rip off!!! They don't stand behind their own product. You can order them on Amazon and Amazon will stand behind their crappy products but they won't.

I have been a customer for over 20 years and have seen the Service at Woman Within go down. I placed an order 2 weeks ago and only received 2/6 tops. When I ordered, they all said "in stock". I find out today the 4 remaining tops are on back order and are expected to ship Dec 10-12-25. Three months to get an order is unacceptable! No email was sent to inform me they were on back order and no mention on the packing slip that was with the 2 shirts that were shipped. I canceled the back order and I will be closing my account and going elsewhere.

I was happy to find the style and size of bra I was looking for, and just my luck they were bogo, so I took a chance and ordered 2. I got the bogo, but with the shipping (which was outrageous) added in, I still paid almost full price for both bras. Got them on time. Thankfully, they fit properly. Was thinking about ordering more but after reading the reviews, I think I will look elsewhere for the next one.

I guess I'll never know what the products are like. Ordering online, I can't get past the first page, because it keeps telling me to input my first name. But I did type in my first name. I guess they don't actually want customers to buy things.

I ordered two items from Woman Within. When the items came, the quality was awful. The sizing was off, the body being large and arms too small. The second item looked very cheaply made, the colours did not look like the picture at all. Returning them was a nightmare. I made 4 calls. Even on the 4th call they were trying to say the computer was down and to call back. I said NO.. The first lady said I could not return at all, the 4th said I could giving me an address in TX and a label to another state. In the end I lost over $ 35.00 of my $60.00 refund as the postage was $20.00 and there was a restocking fee. I will never buy from this site again. If I could give them less than one star I would.

I am beyond disgusted with this company. My mother is disabled and on a very fixed budget. She has a hard time finding clothes that fit and unfortunately Woman Within has sizes that work for her. I placed an order for her that was apparently delivered but stolen off her porch. I immediately reported it and customer service was flat out rude and wouldn't even allow me to get in a word edgewise. I was told to fill out the affidavit form to start a claim, which I did electronically only to later be told it must be physically filled out.

They sent me a letter stating this letter serves as a gift card for xx.xx. I ordered a shirt for 29.99 and the girl on the phone said the total price was 52.?? I was like how shipping costs? She didn't answer so I hung up. They should have actual American people to not mess with the order.

To whomever uses this company you should save your money and time. I ordered a bathing suit top as I always do. It came with the wires poking out of it. They did not send the free gift also. So I ordered again, I opted out of the free shipping to get the gift. They did not send it and said the code was not applied. TOTALLY WAS. I even made the order on the phone. This is not the first time this company has done this to me. Save yourself some aggravation and go someplace else.

I placed an order on August 5th. I was attending a local government meeting on August 19th, and it was a must-have pants kind of thing. I didn't have appropriate pants. I saw it hadn't been shipped by the 9th, and I contacted them in a panic. They told me that the website didn't always update info and said it had already been shipped. I explained the urgency and they reassured me that it was on the way. I contacted them again on the 12th, and they said it would be at my home the next day. Today is the 18th. I contacted this POS company and was told that my order shipped TODAY. They lied to me repeatedly to prevent me from cancelling my order. What absolute trash.

Half the time when I try to order from the catalog, the items are out of stock or on backorder, even on the day I get the catalog. If I order online and put in the catalog number and item number, it's often a different price and sometimes won't take my code for free shipping. Shipping is extremely high. From now on I'm throwing away any catalogs they send me because of these issues.

Updated on 8/19/2025: Still waiting 11 days later after being told my order could not be canceled before it shipped. On the 13 one finally got cancelled and 11 days later I'm still getting the run around. Sucks! Slow! Bad bad bad.

I keep WANTING to order clothing from this catalogue, but it seems that the prices on the clothing changes in the time it takes for me to click on an item and have it placed in my cart. i.e., The price I thought I was going to pay goes up for some unknown reason. Additionally, the shipping fees are egregious, and add a hefty amount to the overall bill. I've filled and then emptied my shopping cart several times due to the shipping. I've also requested they stop sending me paper catalogues, but one arrives at least once per week anyway.

I placed an order on the 31Jul 2025 and on 09 Aug 2025 I gave them a phone call asking where my shipment was. I was told they ship only on Fridays. It takes about 4 to 5 days to process the order to begin with. That in itself is a delay of 6 days counting the 31 Jul 2025. Then they have up to 10 business to get the order to you as well. I was told that my order would not arrive until the 14 Aug 2025 to begin with. Anyone who does not know that DHL is owned by the German Postal service also.

When you return any item back to Woman Within, you are NOT reimbursed for their shipping cost and tax, which I understand. BUT, they charge $20.98 for shipping!! This is outrageous! I will never order anything from this site again. They won’t cancel an order even when it’s “pending” and NOT shipped! Poor customer service!

I can’t believe how awful these jeans are and not worth what I would have to pay to return them. Bought two pairs of jeans-1 supposed to be 100 percent cotton and the other cotton and modal. Both are some kind of cheap polyester, badly cut and poorly constructed. They are horrible. Then find returns are only free if I get their gift card-why would I want more godawful crap - and I would have to pay 10.99 each to return them to get my own money back. For some reason, I thought this company had a good reputation, but it is horrible all around. May as well flush you $ down the toilet.

I bought a swimsuit in June for my vacation in July. I paid for expedited shipping. I got the bottoms, no top. Top is on back order until Aug. I paid an extra $11 just for shipping for the shorts! I can't get refunded for the top because it is in delay status. If I try to return it when I finally receive it, it will cost at least $10. That's how they get their money. Scammers! They gave me a 40% off next item. Do you think I'm going to use that????

Didn't receive my order from Woman Within. Now they won't send me any more orders because after they wouldn't resolve the issue, I told my credit card company about it. They reversed the payment and now Woman Within is butt hurt about it and told me to pay for the lost package. I wouldn't so they banned me--Who does that?

I had a bad experience years ago with Woman Within. Recently, I tried to give the company another chance. When you put items into your cart, there's a time limit. So I hurried up, and didn't have the time to really look things over. After placing the order, I realized they charged me $14.98 to ship three items. I also accidentally joined their loyalty club, for $4.98 per month. I remember now how scammy they were, and still are!

Wow horrible company - statements not received and you get a charge that is more than the item you purchased. Interest keeps growing and they keep saying sorry but not sorry and your bill goes up. I advise never going business with this company.

WW represents many plus-size clothing lines. Because of this the sizing can vary widely if purchasing from several brands. I find the shipping expensive; however, we have all been conditioned by free Amazon shipping. Because of this, I shop in bulk vs just one pair of pants. The quality of the goods is not great. You are unable to search your order on their site, irrespective of the order number. The ONLY way you can return an item is with the VERY small invoice included in your bag. If you lose it, you're out of luck, as the returns appear to be operated by a third-party company through a different website. Most importantly, my daughter, I, and my best friend all incurred fraudulent card charges from WW that our bank caught and stopped. This happened after visiting their site.

The last few times I have ordered items, I have received poor quality items that came nowhere near fitting. This last time I had a coupon for about $20 off and they billed me $20 for shipping! The dress was really bad for the high price I paid especially and I had to pay $11 more for shipping it back. So ordering and sending it back cost me 1/3 of the price I paid for the dress! Plus they always load up your purchase with heavy catalogues which up the price of shipping. Also they send you tons of catalogues in the mail, even when you try to get them to stop sending. I wish there were some actual stores for all of us plus size women where we could actually try items on without being at the mercy of these online places.

I found a charge on my page that I did not make. They said it was a reward program that I would get cheaper shipping, but yeah, with 16.95 every month how in the hell is that cheaper? It is more by my books. I had to call another place to get it removed and they said I clicked on it while ordering. I said I absolutely do not make use of programs because they end of charging me before I can remember to cancel. Except this time I had no clue it was even on my account!!! They cancelled it but only gave me back one month of money, So the slip I ordered costs double since they charged me 16.95 on top of the slip. I am not ordering from them anymore. I was a customer for 15 years, and I don't deserve to be treated like that! Is business that bad that they have to sneak in something unawares on people? Watch out. They will get you somehow.

I purchased what I thought was a one piece bathing suit for $54. It turned out to be just the top! They changed me a $10.99 shipping charge and didn't disclose anything about a return policy... total out the door was over $74. When I went to return the 1/2 of the suit I was sent a shipping label and told to run around the country to find a FedEx store... after 3 attempts they wouldn't take the package! I'm stuck with this. This company is rude and has terrible customer service! DO NOT BUY ANYTHING FROM THEM!

I’ve never ordered from this company yet I’ve received no less than a dozen packages with return labels listing my address as the destination, but to someone named “Demarkus **.” I do not know that person, and I tried calling the phone number also listed on the label, but the number is not in service. I contacted WW customer service and they said to just send them the packages back - at my expense? Nope. I keep giving them back to USPS, UPS, FEDEX, all the services, and tell them to return to sender, but I keep getting new ones. Just wanted to put this out there, if anyone is being told that is who you should return your items to - please don’t.

Have just sent a letter to the Woman Within Customer Service Dept. but have to hope I have the right address. Their website was unable to locate an order by the order number on the packaging and in my correspondence with the company, so I was unable to complete a return in the automated system they provide. The call service has very limited action they can provide, as is true for the warehouse people. Thus, they were unable to resolve my issue online or by telephone, and no address is available at which to write them. I have no idea where the email we can send online goes to and decided to stop "spitting in the wind" and write them (on paper, and send snail mail, with details and pictures). We'll see if I can get anywhere.

Unable to check out. Used the live chat, then needed to have a live phone call. The person on the phone could not get my credit card to go through because she entered the wrong numbers. After 2 days and several hours trying to complete an order for my sister the purchase was completed. I've never had this much trouble ordering something from other catalog websites. Very disgusted!

I would give a zero if they would let me. Bought from here for years. Now clothes come Pakistan. Size 1x pants have 2 feet extra length at 40 dollars a pop. Shirts have terrible smell and terrible sewing..Threw out $150. Terrible. Do not order from them.

Did not want to even give them one star. My first order with them from beginning to end was absolutely horrible. It is too long to even post. Needless to say, I will never buy from them again. Best advice I can give run away.

This company almost has a lawsuit from us on their hands. My very disabled mom ordered YEARS ago some clothes, we paid them off, all was done. Woman Within came back after with a random late fee, an unearned one. We contacted them, thought it was taken care of and went on. We continued to get letters saying this fee was owed, now with interest. We send them so much documentation over the years, called, have tried everything to let them know it was not and to quite harassing my mom.

I order items for my disabled mother on a limited income. I order a dress for $21.99 plus several other items for a total of $144.34 - which includes $13.59 for shipping. One of the five items did not fit although they were all the same size. I wanted to exchange the dress for a smaller size but no exchanges - you can either get your money back minus $10.99 or get an e-card for the full amount. I choose the e-card. I go to reorder and even with the e-card, the price for the cheap dress is now $18.19 our of pocket for a total of $40.18. The business practices of this company are predatory. Buyer beware.

The customer service at Woman Within is horrible. They do not listen or care what you are calling about and after 3 conversation I realized they had a basic script. Find a better place to shop, WW does not care about customers.

I do not recommend ordering from Woman Within. If you need to make a return; you have to pay for return shipping comes out of the return and you are getting ripped off. The only other option is a gift card.

The day I received the catalog, I called to order something and they were already sold out. Pretty interesting. I went ahead and ordered it in another color, then thinking about it overnight made me mad that it was sold out so soon. I tried to cancel the next day which they could not do even though it is projected to be delivered 9 days from now. I will be sending it directly back and will not order from WW again.

Despite using their size guide, items NEVER fit correctly. Was told $10.99 return shipping fee...no it was a "restock fee". Original shipping charges non-refundable. Company also doesn't return a % of tax you are charged (no one had an explanation for this). Also charges a $30 fee if one doesn't make their payment by 5PM EASTERN time....despite bill just stating your payment is due on a certain date, NOT a certain time...in total kept 23% of original purchase price, then charged $30 because payment was not received by 5pm EASTERN time. 2 of 3 customer services representatives VERY rude and unable to add/subtract or grasp English.

I bought and returned two skirts which were too large. Only then did I realize that Woman Within had taxed both the skirts ($54.98) and the shipping fee ($14.98) for the original purchase, for a total of $6.44. However, for the return, I was charged a $10.99 processing fee, and refunded only the taxes for the two skirts, $5.06, a difference of $1.38. So, I paid $76.40 for the original purchase and was refunded just $49.05, a difference of $27.35 -- or the purchase price of one skirt. It's unethical but evidently legal business practice. Don't buy anything from Woman Within, you may live to greatly regret it!

BOOTLEG, GHETTO, SCAMMERS, THE WORST EXPERIENCE EVER ENCOUNTERED. STAY AWAY. We ordered some items and returned them the same day in perfect condition and tags attached. They credited our account for a lesser amount but never confirmed the return. We then received a bill for some random amount with late fees. Five phone calls later, getting passed around from agent to agent still not one person can explain why they decided to keep a portion of our money. This company is not real. Fakers and scammers - Do not waste your time, energy or hard earned money.

This company SUCKS!! Customer service is horrible and even the “stupervisor” Grace no last name can. E given because they’re such a reputable… hahahaha company! Her sidekick Alan was no help even if that’s his real name. Wish I had checked reviews before ordering from this sorry company. All they can say is order is "processing" but has no other information. No shipping date, no estimated arrival date either. Block all advertisements from these people too. Guess I’ll be disputing with my credit card company or just blocking the charge from the git. No stars should be an option when the company fails hands down…

Total Rip-Off!!! I ordered a product from this website and had to return my item. Buyer beware you will not be refunded what you paid for the garment+tax+shipping. You will pay a re-stocking fee of $10.99 and you will not get back the shipping or taxes!! PayPal will not honor the shipping or taxes dispute either. So a shape wear that cost $36.99 total, I only received $13.50 back!! USD

Woman Within has good clothes most of the time and they usually fit well. Unfortunately, if you need to return something, they charge a $10 processing fee to issue a credit back to the method of payment. I do not like this business practice and consider having to accept a Gift Card to get my full return unacceptable.

I ordered several pairs of pants for my geriatric mother. Four months plus later, the pants arrive, but she is now dying and no longer needs pants. Return fee is more than the cost of the pants so I'm stuck with them.

I made a mistake and put the wrong City, State and Zip on an order. The order was being sent through Federal Express. I talked to "customer service" at Woman Within and they told me they could not change the information, that I had to contact Federal Express. I contacted Federal Express and they said ONLY THE SHIPPER could redirect/change the shipping address! I called Woman Within AGAIN and they said they could not change it! THEY ARE THE SHIPPERS... you can be sure if they had a million dollar shipment that had the wrong address, THEY WOULD contact Federal Express and change/redirect the package! NO HELP whatsoever!! Very, very frustrated.

I was somehow snookered into paying for a "reward fee," costing $17 A MONTH when I tried to return a pair of shoes. When I complained, all I got was credit and I'm still not certain I am off the hook for any other payments. DO NOT USE THIS SITE.

Uncompassionate Return Policy and Poor Customer Support. My family had a heartbreaking experience with this company that I feel others should be aware of. A close relative of mine ordered over $500 worth of products in hopes of using them for water-based physical therapy. Sadly, she became ill shortly after ordering and passed away before she was even able to open the boxes.

This is by far the worst online company I have bought from since the internet started. The shipping is painfully slow. Backordered items featured for sale on the website are the biggest problem. If you want your items within a reasonable timeframe you will be disappointed.

I placed an order with Woman Within. It was sent to the wrong address. They claim I put the address in - I did not. They processed my payment - $192.45, sent the clothes to an incorrect address and have refused to refund my money OR send me the clothes they sent to the wrong address. I have contacted Customer service 3 times - each time I am told that I put in the address - I do not live in South Carolina so I would not put the address as South Carolina. I have asked to speak to a supervisor - there is never one available. They take my number and tell me the supervisor will call me back. The supervisor has not called me back. I am working to have my payment returned from my payment service. I have never heard of a company that will not reimburse a customer who has never received the merchandise that they ordered - well here is one that did. Please do not purchase anything from this company.

I had to send a shirt back. They shipped the wrong size. Refund was to be put on a gift card. Tracking stopped at ready to be picked up. 3 weeks later I called was told it had been received. Give it a week to process. I never received refund info. There is no way to see refunds on the site. I called was given the card number and pin. The amount was $2.97. I had to call again this time I got the amount refunded to my credit card. Returns should not be this hard. I just wanted the right size shirt sent but it was no longer available. More transparency on the site for refund info is needed.

Horrible experience. I bought $105 worth of clothes. Returned all but 10.99 night shirt (which faded) so far paid $37. They want another $54. Worked 12.75 hours on this. They did not show all my returns. Finally did and I owe a late fee because of it. While trying to take care of it I got another late fee. They have a restocking fee. HORRIBLE COMPANY

My lady requested no more sending out paper catalogs to our house. We've called 4x or more. They said they're gonna stop sending out Woman Within paper catalogs. Still yet it is still arriving into our mailbox. Constantly non-stop still receiving paper catalogs. It's just a waste of paper catalogs. Everything is online. Woman within don't understand online shopping. Stop this ridiculous paper catalogs out to our mailbox. They just don't care and don't understand everything is online shopping year of 2025.

What a rip off the returns are. I paid $47.97 for a denim dress that did not fit properly. I got a happy return label making it easy to return to a UPS store. I got a credit almost immediately. All good so far. They refunded me $24.00, keeping $23.97 for shipping and handling. Last time I shop with them. 😡

An elderly woman that I help ordered pants from here and when we call to inquire about her refund, they keep wanting us to call different numbers. Definitely a scam and would not recommend for anyone.

I would just like to warn customers that Woman Within has a return policy that states: Can only be returned if in original package, unworn and unwashed. If you wash an item and it shrinks - you are totally out of luck. They WILL NOT take it back. I've purchased numerous items through Woman Within without any issues and they absolutely will NOT make an exception.

I have had the absolute worst experience with this company. Their customer website to place orders on constantly has errors. They quote one price and say that you can sign up for a program for free shipping but then they charged me shipping. I've called several times after placing the order today, they will not cancel the order. They will not remove the shipping. Essentially they will do nothing to assist me. I will never order from this company again. It is my worst customer experience with a clothing merchant. But I have had in a very long time. I will never do business with this company again.

Poor customer service for shipping. After paying extra to have something expediently shipped as yet to arrive and they keep your money for over a month before they'll credit it. Do not buy from this company!

I ordered one shirt. I received (two weeks later) two padded brief underwear. I called customer service and they want ME to use my time and gas to return the items they wrongfully sent me. LOL. What a joke. DO NOT ORDER FROM HERE.

I placed an order. One day later I received an email for same items at reduced pricing. I called customer service to Honor the reduced pricing. The customer service manager, Tony, in TX, refused. The order had not shipped, but was "in processing". He said he couldn't, reduce, the price and couldn't cancel the current order as it was not shipped but "in processing". He said I could return the items when shipped but then wouldn't credit original shipping charges either. So basically, he did not agree to any kind of customer service. Obviously, the company doesn't care to retain loyal customers.

I usually buy my the same Woman Within boxer shorts from Amazon because I know Amazon Prime gives me free shipping. I like these products very much. This time I thought I would order with woman within because I found a free shipping code. Place order. Waited waited for it to arrive. I checked status and it said it was delivered but I did not receive it. I called customer service and they said I have to snail mail a form before I can get anything. What year are we living in?!! This is 2025!!! I advised them I am disabled and getting to the post office is near impossible. I asked to speak to a supervisor. I was put on hold for over 45 min until I finally hung up. I am not asking for a refund I just want what I ordered. The rep did say I could just reorder and pay again. I think I'm just sticking with Amazon. Do not shop here!!!!

I usually really like Woman Within clothes, but I've learned recently that they like to lie to their customers. They send you emails that offer Free Shipping and then don't honor that. I called and asked about it and the first lady said she would take the shipping off manually, then when I called back, I was told that it couldn't be done. Also their shipping fees are so high, it's ridiculous. For years they gave Woman Within card holders free shipping 4 times a year with no minimum purchase. Then it was 4 times a year with a $75 minimum purchase. Now the 4 times are not even usable unless you pay full price for your items because the free shipping code cannot be used with any other code. This company does not care at all about the customers. All they care about is money, money, money!!!

I would have given 0 stars if that was an option! Please beware, unless you are absolutely certain that you know the size you wear in every single item they sell, please don't order!! I just wanted to return something for an exchange, and was told that I had to take a gift card and then reorder! If I wanted it to be put back on the original form of payment, it would cost $10.99!! First they charge an arm and a leg for shipping then they want to charge you more for wanting your money back? This is nothing but a scam to make you take a gift card so you buy something else! Lesson learned! Bye bye Woman Within!

Woman Within sent me the wrong item then charged me $10.99 to return it. In order to receive the item I originally paid for they said they would need to charge me $27.99 again and I would need to call them back a second time. What? No thank you! Customer Beware! Unethical business practices.

I ordered 2 items in my usual size 22. I didn’t bother to try them on when I got them because they obviously were 18-20’s. I returned them and paid for returning shipping and then got a charged for the ”free shipping” on the original order fee about 4 weeks later. Another time I’d ordered some other things in a 3x, my usual size. They fit more like 26’s. I did keep those because can alter them. However after I washed them I’ve found a 3 corner tear in both of them. They aren’t worth returning because I think I’d end up in the red. Now I get 2-3 catalogs every week.

No stars!!!! Horrible customer service, clothes are way too big and not well made. Run, purchase from jc penney or dress barn. Dress barn has a plus size shop and the clothes are amazing! I tried to return an order due to way too big and the order was sent back to me because I was out of the return limit time. I never heard of such a thing. Buyer beware!!!!

Lying representative. One representative tell they do not have this item, later 1 hour I Called again and then I decide to cancel, another representative told they already shipped and I should cancel when I got it. So I called when I got it, and again its problem, they will charged fee $10.99(for what?) but any way it's pass already 15 day and still no returns. It's big problem if you would like to return, no money, no item (because already sent back), how long to wait nobody knows.

You can buy clothes from Woman Within, but you can't get a refund or an E-gift card. They love money and hate their customers. Every single one of their "Start Return" links are programmed to prevent you from returning clothes you can't wear. The customer representative? promises to send an E-mail with a Q-Code to start the return process from "Happy Returns" but when you don't get the E-Mail in reasonable amount of time, they make excuses, saying it could take 24 hours to get the E-mail. There is a WMD named LIES and it is here in America.

I purchased a jacket for 45.00, for the first time with Woman Within. Week later I received an email saying it was on sale for 24.99. They would not give me the sale price. Customer service said I originally purchased on a promotion. If I return I will have to pay money also. No free returns. STAY AWAY FROM THIS PLACE. Not worth the aggravation. Never again.

If I could leave a 0 star rating, I would. The prices are extremely expensive and you get poor quality. The fit is never right, no matter the size you try. Your measurements really doesn't matter, it'll all gonna be ill-fitting somewhere. And the materials are just pathetic. They won't last. To add insult to injury, you don't get a free return label. You have to pay an extra 10.99 just to get the money put back on your credit card. Think of it! You have to pay a company probably worth millions (just based on their price gouging) MORE money to get your money back!!! Avoid them like the plague!!!

Beware of the return policy. It's not free returns through happy returns. A true return costs you money. It's a free exchange or free store credit. This is universal for all their brands. I had an Eloquii return that I never actually received the store credit for. Also don't get tricked into signing up for their program - It comes at a cost. I quickly clicked the link for getting free shipping thinking I was only ** out my email address when I was infact signing up for a program that costs money monthly. I was able to cancel it before I had any charges but it was definitely designed to catch people not paying attention (shame on me).

Bad customer service. People in customer service talked broken English accent and too fast where it is hard to follow. Overcharged for items. Clothes do not fit accordingly. Do not order clothes from them because do not fit accordingly not good quality. Do not order anything from this catalog because you will regret with the outcome.

I have been a loyal customer of Women Within since 2023. I have always been impressed with the ability to order clothes and if they don't fit, just return them for full credit to my store credit card. That is until now. I made a purchase, $176, in November 2024. Unfortunately , all but 2 items didn't fit properly. As in the past I started a refund online and took everything to UPS and returned it. I didn't realize until the end of December that I had not received credit to my store card and called the Customer Service.

I bought 4 pair jogging pants from you all. Too big. They changed the sizes and they say they didn’t. They are liars. I know for a fact they did. I have clothes from before and mine are 1x 20/22 not 22/24. I used to love ordering from them. Not anymore. This change they done is not for the better.

I ordered 3 items almost a month ago. They still have not processed them. This is ridiculous. It's impossible to speak to someone. I'll think twice before I order from them. There are other companies that I can use.

Worst customer service ever! Email confirmation of order says will be processed in 1 day. Been 6 and still no shipping yet they won’t cancel cause they said it’s already processing. Do not buy from this company.

I saw an item advertised on sale for 12.99. Ok rang it up and after order was placed it showed up for 33.00. I called and 1st person said I would have to wait till everything processed and then they can make up the difference. So I called back within 2 weeks and tell me nothing can be done. Oh well I guess you're gonna lose me as a loyal customer for years. They should get together and make sure all the employees know all the rules. Half of them don't know what they're doing. What a shame.

In addition to high shipping rates, delayed fulfillment, and occasional quality and sizing differences, they will not honor catalog discounts. Tried to order from their bogo for $1 catalog online and at first the second item was $1. But when every thing was ready to click place order, the second item was back to the original price.

I'm still waiting for a refund from back in early January. The items I ordered were on back order until May! They said I would receive the refund in 3-5 business days in my original bank card. I’ve received nothing. They continue to tell me to call my bank. I’ve given up on the refund. I will never use this company again.

This is a terrible company with Pricing Gouging Policies. For returns, they do NOT tell you that they charge a $10.99 fee for returning Credit to your Credit Card. They DO tell you that they will give you a WW Gift card for free. When I first called to make an Exchange on size, I was told that they do NOT make exchanges. I reordered the right size and unknowingly requested credit back to my method of payment. Therefore, I was charged $10.99 for crediting the charge back to my Credit Card and on top of that I paid shipping charges. Do not recommend this company although I do like their products. Their company policies are really BAD!

The Woman Within product I was shopping for online stated a price of $9.99. When I signed in to complete the purchase they were $26.99. If you are going to advertise globally through the internet you should stand by your price. Very disappointed.

I called Woman Within to place an order for 5 “Thermal” tops. The Rep. stated all were available, (In my size and chosen colors) but when I received the confirmation…Only one was available and 4 were “back-ordered” until the end of May! (It is currently January) I went online to find what colors were available, called and cancelled the 4 on “backorder” and had the Rep. confirm my new choices. She said because I looked online to see what colors were available, I would not receive the $14.99 original order catalog price!!!

Terrible customer service. I ordered a jacket for expediting shipping and never received it. The customer service lady claims it was shipped via Federal Express and she has a picture of it delivered on the porch with a Walmart sack too. We don’t use Walmart shipping and the package was never delivered. My security camera indicates the package was never delivered. I would assume if it was shipped, they delivered it to the wrong house. They told me as far as they are concerned, it’s been shipped and received. She told me I am liable for the charge. End of discussion.

When trying to place an order, I thought I was filling in info for shipping my order. Apparently I signed up for the rewards program even though I backed out before placing the order. I have been charged over $18 a month for 6 months. While they did cancel my subscription, they only refunded 1 mo

Never received a confirmation that I placed an order. First contact from them was a shipping notification. When I ordered my items, they did not notify me that one item was out of stock. And the shipping confirmation email didn't mention that either - it was just missing. In addition, the shipping confirmation email had the wrong pictures of the items. Instead of providing pictures of the exact thing I ordered in the exact color, they had the default picture from the website. So of course, I had to log in to see if they'd screwed up my order.

Woman Within Rewards doesn’t pay out your claims constantly saying they are invalid. They have you resubmit and then they reject again. Second claimed was entered with representative on the line and again the shipping was rejected. Never use this program. It is three months after my order and I still can’t get paid. It was supposed to be $40 back and is the only reason I ordered in the first place.

I applied the correct code advertised on their site to get 20% off - and the discount did not appear at checkout. I was charged full price. I wrote to them. They wrote back the usual fluffy "Your satisfaction remains our top priority" rigmarole, They would not make up the difference, insisting that instead I should apply the code to ANOTHER purchase from them. The emails went back and forth. Their customer service is all froth, no substance. It's a lousy company.

I have been a customer of Woman Within for years. I am VERY upset about the order I was going to place last night. The catalog plainly stated on the cover all knit tops and bottoms were buy one get one for $1. When you opened the catalog to the pictures, it had a yellow box that stated on the items one price and in a yellow box under the item, another price if you bought 2+. Nowhere did it say you could only get the lowest priced item like this. I was going to place my order online, but of the four marked items, it would only allow me to purchase the two lowest priced items like that. When I called customer service for help, I was told I could make multiple orders and be charged shipping on each order. I was highly upset and cancelled my order. This is dishonest advertising. I am ashamed of Woman Within. They have lost my business.

My mom purchased gift cards for the girls for Christmas. She was told that they would be sent out through the emails and took all the emails from my mom six of us I mind you. Not one of us got an email then they told my daughter they would be sent in the mail the gift cards. Nothing. My daughter wrote six individual gift card numbers with pins for all of us because someone did not do their job. There was a no problem of taking the $300 from my mom's account though.

Issue resolved.

Received an email that 1 item was backordered, so I asked the item be cancelled. Instead they cancelled the whole order! Well 2 weeks now and still no refund or reply. Turned into the BBB. Likely mad because I don't to join texts and want endless emails. Happy to take your money. Then ignore you when they can't fill the order. Avoid avoid avoid, deserve a negative score.

The pants I ordered ARE NOT what arrived. I ordered very STRAIGHT leg pants and the ones that came were BELL bottoms. Big mistake ordering from this company. They want to take $26 from me to return them!!! I won't take in store credit coz I want nothing to do with Woman Within - neither should you. Amazon all the way baby.

If I could give it a minus number I would. Canceled back order in August, it's December and it's still being processed against my account. Instead of cancellation, they started monthly charges for rewards program. Called but apparently another company runs program for them. With all the order and mailing and account information I have online, they couldn't find me to cancel charges.

I am beginning to think this company is a scam. I would give them 0 stars if I could. I ordered an e-gift card on their website for my sister. I got a confirmation that said my order would be shipped to ME. I thought the whole idea behind an e-gift card was that it is electronic and it would be sent to my sister via email. I called their customer service and a person who identified themselves as Jan ** said she would cancel my order and do it so that my sister would get the card electronically. After she did all that I got a confirmation a few hours later that said the same thing it had said when I placed the order!

Do not order from Woman Within, very bad customer service and do not honor prices as described, shipping is ridiculous, and very low quality clothing. Plus they do not honor, prices as advertised, see picture attached, very bad customer service, would not help or not honor the price.

I returned items totaling $120, but my refund was only $86. I called customer service and they told me that shipping and handling was approximately $21, and I had to pay an $11 processing fee to get my money back and taxes on both ends. Ladies please be careful and read all reviews before purchasing online. This company can't make money on their products so they make the consumer pay for trying to give them business. I'll NEVER NEVER purchase anything from them again. Lesson learned.

Was a long time shopper with them. Then they're system glitches and knocks off my 100 dollars off of 200 coupon. Which was whole incentive to get me to buy as much. I try for 7 days with customer service to get a manager cause no one can help me. Managers never call you back. So I'm in the hole an extra 100 dollars at their mistake or return and pay shipping fees etc. Absolute worst customer service and web site that glitches. I don't understand why they couldn't refund 100 on it. Please be very aware of website glitching on you. Even if you got a picture it would make no difference to them.. They just lost my lifetime support and many family members to boot. To top it off they keep emailing me the same coupon as like I want to lose another 100 plus dollars.

Have had an account here for nearly 25 years. Now, all of a sudden, they can't "find" my account and so cannot give me a refund for returned merch. Even though the charges are all on my credit card!! And I had to pay that! All CSR people in India and don't speak English very well. This company has gone down the toilet. Avoid it unless you want to just waste your money with nothing to show for it.

I purchased clothes from Woman Within a few months ago. Everything went well. I received them fast. My first payment came and I paid them with no problem, half the bill. When I received the next bill that's when life changed. I’m going through a domestic violence. My husband cut off all money. So I get a 41 dollar late fee. I call to ask if they can please take off the 41 dollars, I’m going to make a payment but please I don’t need the extra 41 on the bill. They said No, they will only take off 15. So what they are saying to me is that they don’t care about domestic violence cases as long as they get their money because I signed a contract. Well I wasn’t expecting this to happen to my life so thank you women within for have so much compassion. I will never buy a thing from you again and I hope others will feel the same

I purchased four pair of pants. They are poor quality, too big in the belly area and too short. I asked to return them. Approved but get this. I paid out $64. My return payment was offered at $30. No thank you. Never again.

I purchased 2 items which I returned due to incorrect size. I reviewed the bill with an employee. We agreed on the amount due. They could not take payment over the phone unless I gave them access to my checking account which I would not do. They also could not email me a copy of the agreed upon payment due. Once the paper statement came the bill was $20 more that the agreed price. I have made at least 6 calls to this company to try to get it straighten out. Each time with I was not able to receive proof that I was being billed the approved amount. I will NEVER order from this company again and I highly recommend that others stay away from this company.

I don't know how this company stays in business! When shipping costs are added to the final bill, it is not worth it, you are not saving any money by purchasing sale items. I receive 2 catalogs a week. It must cost them a fortune; I don't even look at them. I returned a pair of pants because (even though I ordered my correct size) they did not fit. The return process is horrible to try to figure out and they use a 3rd party company. They do not give refunds but will put a credit on your account. I was okay with this. I got online to order a couple of items a couple of days ago and could not figure out how to maneuver adding the credit.

Communication has been sketchy, at best - waiting for an email.

I will not buy from Woman Within again. Now they want to charge you for sending a bill in the mail. Not even a warning that they were doing it. Disgraceful. Most are senior citizens who purchase from you. So sad that you would do this.

A horrible experience with shipping and customer support. The company takes too long to process orders and then when you contact them they tell you that the order has shipped. It is one of Amazon stores.

I love the clothes and the sales. The big problem is shipping. I was going to buy a fleece robe for 19.99 but the shipping was 14.98! Macys, kohls, penney's and many other stores have free shipping over 25.00 and even if they do charge it is half of what Woman Within charges.

Returns horrid, I had five items in order only lets me return 4, rip off, say I already returned one, not possible. And then a charge of 10.99. I can order off AMAZON, no return charge. DO NOT USE this company. Not a responsible seller. I do not have tons of time to call and go through correcting all this. The chat is useless, automated answers. Never again.

Bought two robes, washed them both on day 1 without wearing them to remove factory/plastic bag order. Wore one robe and zipper instantly broke. They will not refund anything that has been washed/tags removed but THEIR ZIPPER broke upon first wash. It's basically garbage now or requires a brand new zipper installed for more than the price of the robe. Trash.

I never received any of the items I ordered. Horrible customer service. Horrible company. They don't care about customer loyalty. Fedex kept sending my package back and forth between two cities, according to tracking information. I called Fedex and was told to call Woman Within. I contacted Woman Within, but they weren't helpful at all. They didn't know where my package was, and when I asked for a refund, they told me I'd have to wait about 3 weeks, and then call back to request again. When I told the rep that I've ordered from this company for years, but that I was never going to again, the representative did not care and seemed very nonchalant. No apology was uttered. She refused to let me speak to a manager. This was over a month ago. I've been a customer for years, but will never order from this company again. The quality of the clothing has also declined. Please beware.

I placed an order In Sept 30th of this year. I called in the order but everyone I talked to said I placed it online. I call all my orders in. Never do it online. The girl I talked to was having difficulty finding my items but I placed the order. The girl sent my order to an address I haven't lived at in 5 years. I call again today to resolve this issue but nothing happened. I was told if I don't pay it I will pay a late fee. Why should I pay for an order I didn't get? I don't understand this, I have ordered thru them for many years. All my other ordered have come to me at my current location. I can't get any help from this company. I am angry and frustrated, I will never order from them again, I cut up my card and sent it back to them with my payment form.

Recently purchased a 10 pack of cotton underwear. The quality is HORRIBLE!!!! They shrunk tremendously after the first washing (they were pretty large before washing). After just one washing, the elastic in the waistband and legs is pulling away from the fabric in 4 out of 10 pairs. Because it's underwear, I can't get a refund or exchange. I just lit a match to my money.

Woman Within often uses Bait and Switch tactics. I received an email stating “50% off Sitewide”. There were no exclusions listed however at checkout, only two of 5 items were 50% off. They also advertise 40% off in stock items; most of the items I choose are not in stock. The shipping/handling is outrageous and takes several weeks to get money back for a return. They have a little box for “live help” where you get to enter name and email for response. No responses I have ever received have been helpful. I’m done with Woman Within.

Woman Within has declined quite a bit in recent years and there were always issues. There are frequent inaccuracies in garment descriptions. For example the type of cloth will be misstated, something will be described as denim but not be denim when I get it. Some of the clothes are oddly proportioned or very badly designed so they are not very useful. Customer service is not good, they offered a free shipping discount that I never saw, for one thing.

I found that I am unable to input my shipping address to Canada even though I am on the Canadian currency site, which the Live Chat service advised me. The Country is United States and the dropdown does not offer any other countries. I have written to them but unfortunately the pricing will change.

Ordered a pair of pants in petite length which was supposed to be 26 inches. They were actually 30 inches long and in order for a full refund of $12.56 they need to keep $10.99 as a "fee" or I have to buy something else from a company that misrepresents their catalog. GIVE ME A BREAK!!!

I got their credit card 250 dollars. Bought 1 pair of boots. They sent 2. I'm returning the other but being charged 10.99 processing fee. To be credited back to my account. I'm closing my account, horrible!!!

I bought a pair of flat shoes for $68.87. They were a half a size too large. I wanted to exchange them, but I was told I had to return them and then rebuy them. My refund was $42.00. That loss for me of $26.87. This is predatory return policy.

NEVER order unless you will return in 60 days. On day 61, the order is FINAL. Try on EVERY SINGLE ITEM even if you order identical items. I ordered two pairs of 7-day knit pants (identical except different color). I ordered TALL. I tried on one pair and it fit - assumed the other one would too. Imagine my SHOCK when I put on the second pair (while on vacation) and they were 3 INCHES shorter than the first pair (both tags said TALL). Called customer service and they wouldn't do anything because after 60 days. So much for customer satisfaction!!!!

I have been buying from Woman Within for many years. I have always been very happy with my purchases. However, I recently purchased 6 blouses and 2 of them were in terrible shape. It's a hassle to return them, so I will just go ahead and keep them. The sleeves are sewn horribly and crooked -- it makes the blouse look terrible when I wear it. I wonder what happened to the factory inspections. I guess to save money -- this inspection is non-existent.

My wife bought many clothes from this company, In October of 2023, she passed away. I found some clothes she had just received and not opened. I asked the company if I could send them back and they said yes, I sent them back, but they refused to send me the money she had paid for the clothes. I reminded them she was dead! they still kept the money. To this day, almost 1 year later, they have yet to return the money for the clothes I sent back. They keep sending me their catalogs and I put them in the trash can so they never enter my house! I have some of my wife's clothes she never wore. I will sell them cheap.

Catalogue stated that shipping charges were waived with a purchase of $50 or more. I ordered more than I actually would have to meet the requirement. Three of the four items that I ordered were on backorder and not expected to be available for at least two months. When I received the second of the items, I noticed that a greater amount than expected had been withdrawn from my checking account. When I called for an explanation, I was advised that items on backorder were not eligible for free shipping. When I asked why I wasn't informed of that when I placed the order, I was told that it's just their policy. When I asked to be transferred to a manager, I was placed on hold and then disconnected.

I applied a discount code to my purchase. I was waiting for it to be applied, it was not. When I called customer service they said I submitted it too early. Time was listed as 8 am EST and I applied at 7 am CDT. The representative said too late to cancel. To return the product, a customer is charged. This is fraudulent business. Woman Within needs to be reprimanded. I will not shop there again. I suggest LL Bean for good products. Good sales. Good sizes.

Do not do business with this company, they take your credit card and put you in a rewards program that they charge you $16.95 a month. Did one order last month and received it; they claim they sent an email saying I was enrolled in this program to which I never agreed.

I ordered $177 worth of clothing from this company. I received an email saying it had been shipped, and then NOTHING. I kept waiting and it never arrived. After a week, I logged into the site and found that FedEx had delivered it SOMEWHERE, but not here - the picture saying delivered was NOT my home. I called FedEx, but the tracking # I had was not recognized, so I couldn't get anyone to talk to me. I called Woman Within and was told I had to fill out a police report and form to start an investigation. They refused to contact FedEx to find out where it was actually delivered and refused to accept a picture of my porch proving it wasn't delivered here.

I ordered 2 bathing suits together in 1 order. They did not fit using my measurements to order the size suggested. Suits were way too small. As it was they charged me $20.98 shipping & handling. Nowhere in the site did it list return cost, until I got the return label, then it said $10.98. Excluding tax, shipping, return cost I should have received $89.77. They refunded me 88.33. Avoid this Website at all cost.

This is a bait and switch company. They will not deliver what you order. When you try and return the item they will try and up sell you more shoes. You will only receive shoes, no clothing. They keep charging my credit card and American Express has them block from charging any more from my card. Do not use them or give them your information. They tried to charge me $69.00 for a sweater that was $35.99. Not sure what is up with this group. Just run away from this site.

The prices in the catalog are NEVER the prices online when you put the order in. I applied a discount code and when it showed the order had been placed, the discount was removed. When you return items, they do not credit the card that you used, they give you a gift certificate so you still pay interest on the credit card and are now spending more money by using their gift certificate.

1) The quality varies and is not what I expected. 2) Shipping time and costs are terrible, it took 7 weeks to get 4 items, I was told that items go out of stock frequently. I did ask why there was not any notice give online that stock was low with no reason given other than that item availability is unknown. 3) I was placed in a “program” without clear notice of the program nor that I would be charged each month to be in a program.

Didn’t receive product. Company ignored dispute I filed. Added multiple late fees & attempted to trash my credit. Have reported situation to several oversight agencies. This is a dreadful company. Closed my account months ago. Paid balance they showed today. Have oversight agency handling this from here on out.

Woman Within used to have great clothes for the price. Sometime in 2023, they changed manufacturing from Taiwan to Pakistan. When they did, the quality of clothing has become worse than pathetic. The sizes of clothing is inconsistent at best and the material does not stand up to more than 3 washings. I have complained several times and my complaints have been ignored. They don't care. I had bought clothes from them for more than 20 years...No more. Stay away from Woman Within!!!

I placed an order and forgot to add my promo code. Called customer service to see if it could be applied. I was told three different lies as to why it couldn’t be done. I’m a 15 year customer and this is highly unprofessional.

The catalogue rotates sales and coupons and claims 4 free shipping coupons a year and that you can stack them. The items you purchase could be marked back up when you return them and they give you a store credit instead of a return. Then the coupons don't stack, but I have emails that claims they can and give expiration dates. But the coupons still won't work. I make multiple calls to get the code to work and they say they will note the order and they will be applied before shipping. Then I get email that they did not apply because the order is now shipped and they can't. The last two orders I made were over $100 and no coupon was applied or worked. My last order was over $100 and only got free shipping. This took 4 chats, 5 emails and nothing was done. They should be reported. They force you to submit your order and payment and THEN they apply the coupon.

I bought some clothes for my mom from this site and was surprised to see a recurring monthly charge of $16.95 show up on my credit card statement. I don't know how they justify this - they must have a box checked that you have to uncheck to opt out. Fortunately, they refunded my money when I called to complain, but I had to make two calls to do it - first to customer service, then to a membership department. They must get a lot of complaints from customers about it. Someone should bring a class action lawsuit against them for this bogus practice.

Their customer service dept said if the blouse had been tried on or washed then they would not discuss it. Unbelievable! Never, never again.

I didn’t have much problem when I first started shopping with Woman Within, but then the last month I order things online three times and every time they give me an issue with my card and miraculously enough, the card was the one that I use all the time for all the other orders I’ve used. Customer service is slow. They don’t seem to understand where I’m coming from and in my opinion if you wanna meet if you wanna make things easy for yourself and do things online another company go to another website. Stay away from Woman’s because it’s just a big headache and hassle.

AVOID!! I asked a friend of mine where she gets her clothes (she is Plus Size, like me). I purchased a few items from Woman Within and joined their "membership club" for $17/month. In doing this, I received a discount on the order, with the intent of canceling the membership soon after. DO NOT do business with this company. The clothing is kind of flimsy, thin material and loosely sewn. The clothes probably will not last more than one season.

Horrible! I purchased a pair of boots for $100, returned them and had a credit on my account. Somewhere in placing and returning that order I magically signed up for their rewards program which I never would have done because I don’t order there enough to actually earn anything substantial. This reward program cost $16.95 per month. Unknowingly they have been taking that $16.95/month from my $100 credit for the past 5 months. The only way I found out about this monthly charge is when the credit was used up so they charged my bank card. I called to find out what this charge was… because it doesn’t tell you in order history. I’ve never paid for a reward program because everywhere else they are free. Horrible company. I will never order from them again and will warn all friends and family to beware of their trickery in trapping you on a rewards program.

This used to be a good company. Recently I purchased a bra on sale that didn’t fit. The shipping price was high ($8 for a $15, lightweight item). I called for return instructions and was told about a special type return that was expensive so I opted (and was told it was an option) to send it myself via USPS, which turned out to be almost $10 for basic shipping. The shipping time turned out to be extremely long due to post office error so I filed a claim.

People do not purchase from this company. They have horrible customer service. I purchased items on 6/9/24 and realized on 6/15/24 that my delivery address did not save. I caught it before it was officially en route and they could have rerouted it. Did they help me? NO! Did I call from 6/15/24 and talk to customer service? YES! Are they located in the USA? NO! Can you actually speak to someone that can help? NO! Can you get a corporate number? NO! Every number goes back to the call center located in whatever country they are located. Was I hung up on? Yes, multiple times!!

Today I got an email from Woman Within telling me that the dresses I had just ordered on sale for $32.99 were now on sale for $19.99. So, I went to the site to check, and sure enough, they were. I had a chat with a representative to see if my order which was still being processed could be adjusted to the new price. She said no. I would have to reorder the dresses and then return the two previously ordered dresses. I went to do that and the prices had instantly been restored to $32.99. Therefore, I decided to go back to the email I had received advertising the $19.99 sale price and order them that way. Lo and behold! The email I had received had been replaced with a completely different one. How did they do that? Sneaky! Low down and sneaky! Needless to say, they have received my last order.

Stay away from this company!! They sent us an extra item we never ordered and charged us $39.99 for a tote bag.... Their packing slip shows the seven items we did order and then the tote added.... No prices listed anywhere... so you would think that the tote was a gift for being a new customer. We spoke to their specialist. He says it was an accident but cannot send us a return label in the mail so we can send it back and get our refund.... Also their policy would be you don't receive a full refund. A $11.95 charge exists.

I ordered one item from Womanwithin from a flyer that came in the mail. Shipping was free and the price was good. That is the best part of my relationship with them. I recently placed another order with them and when I checked my credit card I saw that I was previously charged $16.95 for "merchandise" that I never ordered or received. The total charge was $18.31. When I inquired what the charge was for I was told that it was a Membership Reward Program. I never signed up for it and there is nothing on their website about it. I will call the number I was given for Clarus Commerce who supposedly runs the reward program. Seems like a run around and the whole thing is deceptive.

I have been buying from Woman Within for many years. I stopped returning items because I have hundreds of dollars in exchanges and returns that I never got credit for. The sizing???? Why when I order 3 shirts, the only difference is colors but they come in all different sizes. They all say the exact same thing but are clearly off by 1-2 sizes. It's bad enough that most of woman within clothes shrink so much or start to fall apart after just one wash. I would never order from them again but unfortunately they are the only company that offers clothing in my size.

How can we shop USA companies when they are so poorly run? The quality is ok but what good is that if the customer service is horrible and deceitful. I had a really bad experience with another US company today and wrote a similar review. It is sad.

Very questionable company. Made a one time purchase on my husband’s credit card. 10 months after he’s asking me who’s Woman Within and why are they charging us $18 a month. I called the general customer service to get a refund because I did not agree to a membership or recall receiving any info on that. The first customer service representative gave me a number to call, which she confirmed when I repeated it back. However, the number turned out to be non-existent. When I called again, I was given a different number and told they were closed for the day and to try again tomorrow. Despite this, I called anyway and managed to reach someone who provided yet another number, stating it was available 24/7. I am now in the process of receiving a refund for 10 months. The whole process just felt very shady and will not be using their services ever again.

Do NOT order from this company! Returns and exchanges are incredibly difficult and EXPENSIVE! And customer service reps do not seem to be in the United States and can only read a script, as in, completely unable to think for themselves. This company is only about making exchanges as difficult and as expensive as possible. They penalize the customer for not ordering the correct size.

Was not able to get an extension on a return by seven days even from a supervisor when I was not able to return an item on time due to a death in my family and having to go out of state and take care of things which yes, took over 60 days! Sometimes there is a valid excuse and it surprises me that a supervisor is not able to recognize this and make an exception. Losing a customer would seem more important that a return of a sweatshirt and two tank tops. There are so many other places to shop.. One would think that Woman Within could see that and place more value on me as a customer.

First, there was the ridiculous and impossible-to-comply-with return policy (I received a cheap pillow sham instead of the shoes I ordered). I forfeited that money and swore I would never purchase from this borderline fraudulent company again. Now I am getting random charges to my credit card for purchases I did not make. Beware of entering into any relationship with this company.

Don’t shop with Woman Within. They have inferior goods made with cheap materials. I have sensitive skin and only like cotton. Their cotton that is used for their clothes is cheap and scratchy. Also, their customer service is horrible. I have been a customer for while and have always paid my bills on time and in full. One time I mailed my check off 3 days before it was due. They claimed they received it too late and I would have to pay the late fee of $29. I refused because I can’t help it if the mail got there late. The next month they put my late fee up to $60. I again called them and complained. This time he said they would waive the $29 because it was my first time but I would have to pay the later $31. Why didn’t they tell me that in the first place? I am finished with them!

If there was a zero that's what I would give. I ordered 2 tshirts in my regular size, they didn't fit. One was too short, the other was too small. I called to have the rewards canceled, they told me they would. However they still charged me $16.95, I called to get the charge reverse, how convenient that their system was down. This company is bogus and takes advantage of people. Beware of shopping this website!!

I was sent 4 defective women’s robes. They were sewn improperly so the bottom of the zipper has small plastic tabs that were not sewn down like the robes I bought before. They scratch your legs. I am returning them but will have to pay $10.99 to get a refund. They want me to accept a gift card, but I don’t wish to order any more defective clothing. This is a total ripoff.

Buyer beware... Items I have purchased seem to be cheaply made. They arrived on time and ordering is easy. But should you order something that does not fit they charge a processing fee to return it. They call it "happy returns". But are charging a $10.49 processing fee on a $15.99 item. I will not be ordering from them in the future!

I hope consumers come here to read reviews before purchasing. Woman Within is a rip off. I purchased 2 nightgowns and paid shipping. I wore one only one night, washed it and it was falling apart at the seams where there is a embroidery strip. I called to tell them I would like a replacement and was told they do not take back worn or washed clothing. They would give me 20% off. What a joke. This is bad quality and even worse customer service. I will never purchase from you again and will take the opportunity to leave my review every place I can. Again, washed 1 time and falling apart, should I really have to mend something I just purchased and wore less than 24 hours then washed? It's not my fault it fell apart in the washer, poor craftsmanship is to blame and you should be more than willing to replace it or give a full refund.

Although the quality of the clothes is pretty good, the return policy and shipping fee policy is atrocious enough that I would never buy from them again. I spent a good deal of time trying to figure out how to get around the shipping cost and the only way you could do that is to have one of their credit cards because you get free shipping four times a year. Of course, you have to get a catalog and get the free shipping code off of that catalog because if you don't do that you won't get free shipping unless you call to place the order.

The pants I ordered were poorly made and the material felt cheap. I'm upset because if I spend over $50 on 2 pairs of pants I expect them to be good quality. What makes it worse is they charge you $15 minimum for shipping no matter how much you spend and if you want to return anything they want to give you a store gift card or they will charge you $11 minimum to return what you spent to your original payment method. Why on earth would I chance buying anything else and risk having the same issues? I will never ever order anything from this janky company again!

I am a 3X size woman. I like the variety and clearance prices of Woman Within (and associated companies). I have ordered a lot of clothes from them for years. I especially like the tunic length, notch neck tops and the cotton underwear. One thing I do not like is their high shipping price. It just about cancels out the sale price of my order. I can only afford their clothes when they have a site wide half price sale. For the price of shipping one would think you would get your order in 2-3 days, but it usually takes two weeks. They have the slowest shipping time of any American based company I order from. It would be nice if one could at least combine a free or reduced shipping code along with the half off code. I could order more often if they implemented this. Sincerely, C.G.

I ordered almost 200 worth of clothes, and they were too big for me, and I returned them and Woman Within would not take the return off my balance!! They are making me pay for the return items, anyway! Do not use this company! That is no way to handle credit ot Business! They are rip-off artists! This is totally ridiculous and is against the law!

I called customer service because I received an empty bag in the mail. They never even suggested sending me the items again. I'd ordered a dress, sweater, and a blouse. It was my Mother's Day gift. They said I would be refunded. I hope so, but I never received confirmation. I will never buy from here again.

I placed 2 orders that went well, I was happy. Then my 3rd order for over $1000, did not arrive. I called the 1-800#, and received the run around from multiple staff! I was told "it's not our business hours", and "you need to call our international #", I had already and it sounded like the same representative, on the weekend. They advertised 24- 7 assistance by phone. After lots different representatives, finally one worker pointed out "it's because your email box is full", I knew that already. What I need to know is why other businesses found another way to deal with this? Others text or send paper mail notifications.

Has anyone else experienced itching on the skin with the fabric of these clothes from Woman Within or from Roaman's? I find that if I wear the garments for more than three hours I start to itch all over. I have rinsed them in vinegar to no avail. Would love to know if anyone else has experienced this. I am happy with what I have ordered, but I must say I will have to shop elsewhere for my clothing. I also develop a rash to go along with the itching. And....I always order 100% cotton...or so the ad says.

I've been buying from this site for awhile, I like the product, but have Big issues with Logging in to the site. It keeps saying login is incorrect, I try to reset, it says email not found. When I finally get logged in its saying I have nothing in account, no shipments, no updates. So I have no idea when my merch is coming in.. I hate being blind on this!! Company needs to realize communication is key when it comes to someone ordering from their site!!