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Woman Within Reviews
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I have been a customer for years at Woman Within. Most things I order must be sent back due to not fitting correctly. The quality is not good, and comes apart in a few washings. My payments are ALWAYS done on line, but December 2022 my payment didn't reach them on time, so I called my bank stopped my check, I had to make it on the phone (which cost $9 more)!! When I receive my bill in January this lousy company charged me $29 for a returned check, when I called them they said I didn't have sufficient funds in my account (and I surely did) I have always paid my bill with this company for YEARS the same way, but now I must call to make payment on the phone costing me more.
I cancelled my credit card with this company for good!!! Do not do business with this company they have rotten customer service, and the call center is NOT based in the U.S.!! So hard to understand the people who answer their phones. I tried to explain, she would not listen to my complaint at all. She said, "You do not have proper funds in your account." I told her, "Yes I do!"
They bait you with ads that promise 50 percent off their entire site then later when it does not show 50 percent of all at time of placing order (only the first of a multiple ordered item - same description and sku). They say it was different manufacturer on same skirt… less discount on the black denim skirt rather than the blue denim color choice.
I am sure this won't be posted but, do not order from this company. I have done so for decades and when I returned something it didn't cost me. NOW they charge you for shipping TO you (of course) and if you return something no matter what the reason, they charge you to RETURN it to them. I will NEVER order from them again nor recommend them. By the time all of this is done, you get a credit of next to nothing.
The operator admitted on the phone that the pants I ordered were described as "pure cotton" in the catalog but were actually 90% polyester/10% nylon, that it was a "misprint", but they took no responsibility. She flatly refused to give me her name or pass me to a supervisor. What a waste of time and money.
I purchased items from Woman Within. I know there was shorts but I can't recall everything. The items I bought didn't fit so I paid to return them. They sent me a letter and a online gift card $7 and change. They said never received the items but sent me a letter saying "WE RECEIVED YOUR RETURNS"!? It's been a nightmare every day since non stop calling. They are useless. I will never use this company again ever!
I ordered a bathing suit on sale. By the time I paid for shipping, it was up to $28. Still a good price so I bought it. Ended up being too big. Imagine my surprise when I went to return it and saw they charge a processing fee of $10.99. I will get $5. Back out of the $28. I spent. AND I have to bring it to a location to return it. I will never order from them again. I haven't been happy with them for a long time and I just forgot. I'm done!
Found pants that I wanted to order from WW. Since they offered $30 off your order of $75+ if you applied for their credit card, I applied. Was told that I would receive free shipping 4 times a year with my new credit card. 10 days after applying, I received the credit card and the pamphlet said use WWPWELSAVE for $30 off and that the code would expire in 30 days of receiving CC, put in the code and it says expired. Customer service told me to put in WWSHIPPING2023 for free shipping, the code says invalid or expired.
Contacted them AGAIN and they said I have to be signed into my account and have my WW credit card stored online. Did that and still none of the codes work. I was going to be spending over $150 on merchandise, I absolutely refuse to pay $25 for shipping when I was promised free shipping. Reading the reviews here, I think I dodged a bullet ordering from this amateur organization! Needless to say, the credit card is now cut up and I will never, ever order from this company. Thank you all for your helpful reviews.
I ordered 3 shirts and had to send them back. The shirts fit but the sleeves were too short so I sent them back. They said I had a gift receipt to reorder. I tried to reorder but they acted like they didn’t have any so the next letter I got was the money was put back to the original payment so I called them back cause if they could not fill my order I should have gotten my full return but they kept the shipping and the taxes I paid. This company is so wrong. I will never order from them again and I suggest everybody seriously consider all these reviews before they take your money and I have not received my refund yet but it's only been 6 days.
I have been a solid customer since 2008. Recently I purchased a winter jacket in my regular size. I have previously bought jackets from them in the same size and they always fit. This jacket was too small. I went online, started a refund process, and sent the jacket back requesting a refund back to my credit card. Imagine my surprise when three weeks later they sent the jacket back to me saying I went beyond the 60 day return deadline. When I wrote to ask why I was able to start a return online if a return wasn’t an option, they simply repeated that it was too late for a refund. To say I’m angry is an understatement. I demanded (twice now) to be removed from their mailing list but - surprise - I still get their catalogs, which go right into the recycling bin. I will never buy from them or any Full Beauty brand again.
WomanWithin placed two holds on my bank account after I placed my order. They told me they did not do this and I should talk to my bank. When I called the bank they made it clear that I was charged twice and would need to talk to the company that made the charges.
I ordered 6 shrugs and had 2 put on backorder; not my fault. I was given a 50% ($29.50) discount when I ordered but was charged full price ($58.99) on my credit card and also charged full price for the backordered items. I called Customer Service and was given no help. So should have paid $117.96. Was charged $264.25. Also charged $16.95 for membership to discounted prices on next orders (did not agree to).
The Member Rewards is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-527-9951 or email CustomerService@FullBeautyMemberRewards.com.
I repeatedly called Woman Within customer service because I did not get a refund on my credit card after their customer service assured me my purchase was cancelled. They cancelled it but would not give me a refund! So please beware! I ended up disputing the charge on my credit card. This is absolute incompetence by the woman within company.
I have ordered clothing from Woman Within and associated brands for years, and have been satisfied with the products for the most part. Last Summer (July 2022), I ordered 3 tee shirts during their 3 for $33 sale. I never received them and despite numerous calls requesting a new shipment of the shirts or a refund, I have not received the shirts or the refund. In every instance, they have acted as if I have done something wrong, including blaming me for ordering from their website rather than calling to place an order. I recently decided to try one more time to get my money back, and have once again, been stonewalled by them. I will never order from WW or any of their associated brands again.
I recently ordered a winter coat during the Black Friday promotions. I ordered the size I typically wear, however, when it arrived it was massively oversized. I like bigger but the arms literally hung 6 inches past my wrists. I began an exchange, later advised this was a return because exchanges aren't available. The system offered two options, return to the original credit card or an immediate e-gift card. Since my intention was to reorder I opted for the immediate credit.
Days passed and I still received no credit on my account or an email with the e-gift card details. This morning I phoned customer service, the rep was confused and kept referencing a separate order. No matter how many times I tried explaining that it was a different order she just kept explaining the wrong order. Eventually, long after I had met my frustration threshold she created an e-gift card, provided me the card number and pin. She said she was unable to assist with reordering. We ended the call and I promptly logged into my account only to learn that the coat I had purchased is no longer available. I was truly disappointed yet I ordered the coat in another color. Then to compound my disheartening situation I ultimately had to pay more since the sale is no longer active.
So to recap, at this point I have ordered the jacket in a color I do not want and paid more. The day progresses and I received no confirmation email. I log in and the order does not appear. Thinking maybe the order did not submit I tried to reorder and learned the gift card balance was now zero. I waited all day to give it time to make it through the system. This evening I call and speak with James, that is all the info he would provide and refused to let me speak with a manager. He could not find the order so reactivated the original gift card, that because it is Friday, may not be available until next week. The 2nd coat had only 7 left. I will be forced to order something else I dislike. Loyal customer lost.
Woman Within's customer service is horrible. I'd stopped using the site for myself a year ago, because of incorrect service charges on my credit card, cost of shipping items, and more. The worst experience is my current one. As I said, I don't use the site anymore and have cut up my WW credit card. However, my plus size sister requested a specific item which I ordered. I never got a confirmation, but could see it ordered on my account page. Unlike the MANY other sites I order from, I not only didn't get a confirmation, I didn't get any shipping notifications.
When my sister called,, asking about the coat (ordered 2 months ago), I called customer service. The representative's English was halting, but she said that the package had been delivered, and that there was a photo of the delivered item. I asked if it was inside or outside the door, as my sister lives in an apartment building in the town center. Rep said "outside". Clearly, since my sister didn't receive it, the most likely explanation is that the package was stolen.
The rep said I would need to fill out a loss documentation form, which she would MAIL me (taking 5-10 days, she said) I should fill out and return. So it's on me to fix this. I asked if she would send me an email confirming that she would send me this form. She said she couldn't do that. So, I have to wait for this form, and if doesn't come, I'll have to call them AGAIN, explain AGAIN, and probably go through the whole thing again. Meanwhile I have paid for the original coat, and then for the reorder for my sister (which I asked for a delivery note: DO NOT LEAVE OUTSIDE), and who knows if and when THAT will arrive. For this order, I DID receive an order confirmation email, now we'll see what happens with the delivery process.
I had a horrible experience with customer service. I wanted some dresses to wear to a wedding I was helping with and my son's wedding rehearsal as well. I've ordered in the past and also from King Size with no problem. This time my order was attached to a non-existent account under my nephew's name. I tried looking up my order to see where it was and it disappeared from my account altogether. I found an email stating my order had been delivered, I found that my order was sent to my nephew's address from two years ago, but not from my account.
I called and tried to explain that there was a computer problem since the whole order disappeared from my account. The first person I talked to couldn't find my order at all. I was transferred and disconnected. Called again, repeated that my order has disappeared. This person found it and said I made my nephew's old address my primary address and they couldn't help me. I asked for a person higher to to speak to. I was given a number to call. Called this number, they couldn't find my order until I told them it was switched to my nephew's old address. Again, they could do nothing. I kept asking how I could have ordered from my account and then had my order completely disappear. This person kept repeating that I had done this and transferred all the items to this account that DOESN'T EVEN EXIST! I repeatedly asked to speak to someone higher up. This person got a very smug attitude and repeatedly asked just who would I like to talk to, that no one could help me.
Finally, I was sent to a customer resolution specialist. WHAT A JOKE! This person just sweetly repeated there was nothing they could do. I am out almost $500. This person also said I had called a week prior to get the information correctly changed. I did not make this call and they would not tell me what phone number had called so I and they could verify the call came from one of the phone numbers on my account. They got to keep their $500 from the order and whoever lives at my nephew's old address got to keep the clothes. Again, I placed an order from my account to my address with my address for billing. This order disappeared from my account altogether and was moved to my nephew's account which doesn't exist. When customer service found the order they said I had done this and could not help me with the $500 I had just lost.
If I could give negative starts, I would. I tried to place a first time order with this company. They did not have 2/3 products I wanted. I ordered the third, although it was not my preferred color. I kept getting messages that the product was going to arrive late and it took so long, I cancelled it because I was going to be out of the country. At least I thought I did. Last week I suddenly received the product, at least 60 days from the time of the original order. It didn't fit and it was scratchy, When I called to return it, they said I had 60 days from the time I ORDERED IT. I WAS ALSO RESPONSIBLE FOR SHIPPING it back. I threw it in the trash. The hassle, lack of customer service, and time I had already dedicated to this endeavor was not worth anymore of my time. The old saying you get what you paid for is very true with this company. Lesson learned.
Shoes were purchased for me and needed to be returned. Customer Service was told I have heart and lung problems from Covid. I was told I could return the unused shoes, and I did in the timeframe I was given via phone conversation. I spent the time and $ to have them sent back. WW spent the time and money to have them returned to the gift-giver with a BOLD note saying: “Return Old/Damaged Merch to Customer“. Apparently, they think their unworn shoes (only 1 was tried on by per pair) is OLD & DAMAGED. Too bad that’s what they think of their items.
Seems I was given bad information by the first customer service representative re their 60 day return period, and that’s my fault. Funny how that works. Clearly I could not be aware of the faulty information given. Most importantly, their lack of compassion in this time of the pandemic and people’s suffering is astounding. Maybe I should have returned them with pictures of my heart and lungs. They will be on my do-not-buy list.
Shipping is extremely high. Packages don't arrive as promised and customer services refuses to help or give you your money back. It's disgusting. Multiple attempts to resolve result in more frustration and dead ends. They provide no solutions and don't care.
I received a bill in October 2022 from Woman Within stating that I owe money to my CLOSED credit card that was closed in May 2022. I called customer service and was hung up on 4 different times after being transferred to numerous different customer service people. During talking to one of the customer service rep. I was told that I was in a store in Columbus OH and purchased this blouse in September on my CLOSED credit card. (I live in South Dakota getting ready for surgery) Each time I had to explain the situation. "How can a person charge on a credit card that was closed in May in September? Unless someone within your company has stolen my CLOSED card number.
Never did get it resolved until a month later when Woman Within started calling me, because they could not charge me a late fee to a CLOSED account. After getting hung up twice. I finally talked to the account department and she figured out that this charge could not have happened. That an employee was using closed credit cards in the Columbus OH area to get items. I was not the first. She knew what I was talking about. I am still waiting on the letter to clarify that this has been resolved.
Customer service was NO help at all and half couldn't speak English! I will not do business with them ever again. I thought they were a great company until they changed their policies about returns and this happened to me just as I had knee surgery. Very stressful!
I placed an order one week ago and it still has not shipped. When I contacted customer support, they just kept saying it hasn't shipped and they had no way of knowing when it would. I asked to just cancel item and they said they couldn't do that. I said if it wasn't shipped they should be able to cancel. I tried to chat with them as well, I kept reaching Ale who kept cutting me off and now I am apparently blocked from chatting again. I will never order from this place again! I will be looking into reporting them to the Better Business Bureau.
Woman Within is real, but they have horrible customer service. Let's start with quality of items.... just okay. Their clothing is not of high quality but mostly of good quality, during the wash, some pill, some shrink, some fade. Sizing is way out of whack on most items so be prepared to exchange items. They do offer very large sizing so if you find a particle pants that you like, once you find your sizing you can buy them over and over again, which in my opinion is the only reason I shop here. I found a pants that I like and after exchanging them I can order more next year. Be prepared to make up for the sale pricing in the costs it takes to exchange items and you can forget about fast shipping (expect about 3 weeks), that's non-existent!
They advertise free exchanges, but they are only free if you do an exchange over the phone at which time you will be encouraged to place your order immediately without the refund, which makes sense at first, but then you have to pay the shipping again. Sound confusing? It absolutely is!!! If you do a return/exchange on-line, they will only issue a e-gift card and that won't happen until they actually receive the items back, which could take them up to 10 days to acknowledge their receipt of your returns. If you argue, which I did, they charge a $10.99 fee to turn that e-gift card into a refund on my credit card.
Their customer service is impossible to deal with and they have you coming and going unless of course you don't mind actually getting the bathing suit you ordered sometime during the winter...LOL. Agents do not speak English as a first language if you choose to call. Chat will cut you off if you hesitate for even a moment to maybe look up your customer account number. I'd say they are pretty much a nightmare to deal with, but the clothes come in sizes other places don't offer. Under no circumstance would I pay full price for any item, they are just not that high quality.
I ordered dresses using the express shipping 1 or 2 business days. I received it 10 days late. I wanted $51 back, and they refused. Lady Lynn, Ari, Amber all refused to help me. DON'T BUY!!!! AT ALL!
I ordered 2 pairs of boots 2 weeks ago and have not received them. I have chatted and called customer service numerous times and continue to get the same answer (our order is in processing and ready to ship)! They have already deducted the funds from my account. I asked them to just cancel my order and refund my money and I will go elsewhere. Their response was: That it is too late and the order has been pulled and ready to ship. Also they stated in order to actually cancel my order I would have to receive it first and then return it. They are a scam!!!! I want ConsumerAfffairs to take action on this company, contact them and get my order cancelled and my money refunded!!! I checked again today and the order is still processing. I need help!!!!
Hello Kim, we sent you a private message.
My recent order, 11/4, did not receive email but showed in bank as pending. Got confirmation number in call to WW. Order no longer showing as pending and phone number/ confirmation # not showing up WW. Order apparently cancelled. Last 3 orders have had problems!!
Ordered 2 items from them, checked delivery times and saw 6-9 business days. I had 2 weeks before I was moving overseas so I took the chance. I did ring to confirm that both items were in stock. They were very quick to send me constant emails to buy buy buy, but not one that stated the items had been shipped. After waiting 4 business days I rang to cancel the order but was told that was not an option. Apparently now they had a backlog, which I was not told about last week. Very disappointing. Do not order from this company if you have time constraints as you will not be able to cancel an order.
Somehow with my order (I’ve order clothes online since 2017), they must have done a fine print to sign me up for $16.95 per month. It has come out 3 times on my account. I will be blocking my card not waiting on them to fix. I did not sign up; not a trust worthy company. On top of that, all 4 pairs of shoes were bricks. I manage with 3 of them but one is unbearable. Even Shein is better. Not worth it. Use another company, like Venus, DSW, or Torrid.
I ordered a pair of shoes. Shipping was expensive($10.99). Shoes were the color and size I had ordered. However, they were too big and I wanted to return them. They charged me $10.99 shipping plus $2.18 tax to get my money back. They would let you return for free if you accepted a store credit rather than a credit back to your original payment. However, I don't plan to buy anything from them again, so I didn't want a store credit. So basically, they charged me $12.17 to try on a pair of shoes, not including the $10.99 I originally paid for shipping.
I paid about extra $24 for Express Shipping but after waiting 4 days for my pants I contacted them to find out where the pants were and when I should receive them. Just to find out that the pants haven't even shipped yet and that Express shipping doesn't start until after they ship the merchandise and then it would still be 2 - 5 days later before I would receive them. What a scam!
Ordered was one winter coat in one color. They sent four of them that were two different colors and wrong sizes. Upon asking return instructions we got three different answers from three reps that did not coincide before getting a right answer. Then in attempt to buy the proper coat only one was ordered in one color and they sent three shipping to us one proper color and size with the other two being different colors and wrong size.
When we called to return this we asked for a supervisor and upon getting he claimed that how the previous person helped us was impossible to do. He said his name was Jose and did not complete assisting us till I sternly told him how we were helped before. He finally did this even after he had told us it could not be done and I had to explain in detail mistakes he made on an email he had sent me. We had to make three trips to the return center due to their mistakes on what they wrongly shipped and mistakes they made on emails. Very poor in customer service...
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