Woman Within Reviews

to EXCHANGE the slacks, I contacted the "assist online". For $5 I could speak to a representative to do a basic EXCHANGE of the order. Then I am charged $10.99 to return the order. This is outrageous and I will NEVER order from Woman Within again.

Ok just the facts: on 3-23-26, bought a pair of pants for $11.99. With tax and shipping my total was $21.37. I was in a Store a week later and found almost the exact pair of pants, tried them on and bought them. When my order arrived, I opened the outer bag just to make certain it was ok, never opening the plastic bag inside and taped it back up. That night I texted to return the item, and the next day dropped it off at a UPS store. They received it and was processing my refund. I received a refund of a WHOLE $1.84!!!!! They took out a processing fee of $10.99. That is absolutely crazy!!!! I will never buy anything from them again. I also told them to take me off their email list! They were sent tons of emails at all hours of the day and night too. That is ridiculous BAD service!!!!

I paid off my balance in full last month. I received a bill today for $2.00. I called Woman Within and spoke with customer service representative Ariel. I was told that there is a $2.00 charge every month unless I pay my account balance in full every month! I have cancelled my account with them. It's only $2.00 but that's not the point. Very disappointed and angry.

Ordered a skirt that came with no tags on it which would have indicated it was new. It had obviously already been returned once as it had a huge hole in the pocket. Customer service was of no help and was difficult to understand with very broken English. Ended up having to keep the item to try to sew the pocket myself.

Tried to cancel an order immediately after I placed it. They didn't return my email for two days and then they refused to cancel because it was "too late." Said I could return in minus the 15$ S&H and minus a $10.99 "handling fee." After much fighting, they sent me an email agreeing to waive the $10.99 handling fee. But when I got my refund, I was short that $10.99. I contacted them and they said, "Oh well, that's our policy. Sorry if someone told you otherwise." Basically. "Sucks to be you." BTW, I saved the email so they could see where I was promised in writing that I wouldnt be charged a handling fee. Their garbage customer service cost me 25$. That may not seem like much to a large corporation, but to a person on a fixed income, it is a LOT!

I recently was “taken” by this company. Needed to exchange 5 pairs of pants for another size. Received the exchange but 2 out of 5 were still too big and long. Customer service told me that they all should fit the same since all the size tags say the same thing. Duh! I measured the inseams… The pants that were too big were 29 1/2” as opposed to the ones that fit that were 27 1/2”. Go figure. And now they want me to return them for 1/2 the cost I paid for them. Plus, I only got an e-card on the exchange but couldn’t use it toward my exchange. I have been taken for about $100 for an order that originally cost me $50!

BEWARE: Received my order and blouses were too big. Allegedly I could do a FREE exchange for a smaller size with the "enclosed USPS label". No such label was enclosed. I called and was told by Agent 1 to do a Happy Return, but that I would not be charged the $10.99 because it was an exchange. After doing this, WW sent me an e-mail saying they were refunding my credit card, less the $10.99. SO I called and Agent 2 said that I needed to reorder because they were returned and the order was thus cancelled. Rather than argue that it was as exchange, I decided to eat the $10.99 on the attempted exchange and reorder, even though I sent it back as an exchange. Reordered five new blouses. Original Cost was $109.56; the new order she said is $114.62 ($107.76 plus tax). So now on top of the $10.99, I was wrongfully absorbing another $5 loss but I wanted the blouses - and these Agents were not easy to work with.

If I could rate lower than 1 star I would. I ordered two pairs of pants and two pairs of capris from them. All four items arrived with a STRONG CHEMICAL smell. Airing them out didn't help so I washed them two times. Washing them did not help. I contacted Woman Within about the issue and was told they could not be returned because they had been washed. It doesn't take much to keep customers happy, they should try it. Read other reviews of this company, I am not the only one gives them a bad review. I will not order from them again, Amazon is keeping my business, they stand by their products. Amazon all the way from now on.

I purchased 6 pair of 7 day knit pants. They were way too large. I'm 78 years old and only 4'10". I ordered petites and what I received was a 2x large. Because the return process at Woman Within is so painful and costly, I decided to wash the pants to see if they would shrink. I called them and argued with them about the mislabeled size and they said they would take it to a supervisor and call me within 4 days. It has now been 2 weeks without a response. I've frequently received problem items including wrong items, merchandise that has already been returned by someone else and items that appear to be seconds. I will never order from them again. Buyer beware.

Horrible customer service. When something is missing, they want to investigate it instead of taking the customer's word. And they hang up on you when asking to do a survey. Also, I requested one day after placing the order to apply a 50 percent discount to the order because they had a sale the day after, and they said I had to wait for it to ship, send it back and then reorder it.

Very bad service. Ordered an item, waited 2 months to get it. Wrong size, so I exchanged it for a different size. Still too big. I decided to try a different style, using the gift card credit. This item is unavailable for 3 months. Cancelled the order. Getting refund, minus all the shipping I paid. So my jeans cost me twice the price. Unbelievable how this company rips you off. They should be reported to the BBB.

I would give zero stars if I could. All items from shoes to clothing are not actual size, either too big or too small! Pled their refund policy is less than transparent video recording your return request a receipt & take a picture of it email it to yourself! I ordered a pair of ankle boots that was described as wide. I tried them on. They were NOT wide at all in fact, they were very narrow. I requested a return. They told me that I will be charged a $10.99 restart fee when I ordered my correct size yet their product was falsely described. I have to pay to return. I will keep you posted on the return and refund process. I will come back here with an update! But so far BUYER BEWARE‼️

BEWARE! #1 Ordered two pair of denim pants, same style, same size. When received, one pair was 4" shorter in length and 2" narrower in pant legs. I called customer service to get return instructions. They sent me via email a return label. I returned the pants immediately, I ordered and paid again for another pair to replace defective ones. They not only would not credit me, for the defective pair, they charged me an additional fee for the return!!!! #2 My second order, was for 2 pair of their "popular" knit pants. When received, I immediately opened and found one pair had actually been WORN and was STAINED! I again called their customer service dept. They again sent a prepaid return label and I sent both pairs back, the same day as received. I have yet to receive a credit. Their customer service dept. told me they were a US company, although no representatives I've spoken to speak clear English.

Wow, all the bad reviews. But I can understand why. I stopped purchasing from them as well. The majority of the time it costs more to ship than the items you're trying to purchases. "Insane". My mother and sisters have stopped ordering as well due to all the extras and the lengthy arrival time. I order a bra last October as a Christmas gift and got it January the following year..

YET AGAIN!!! I ordered and they have charged credit card twice!!!! I even paid for quick shipping and NO, it will still take many days to receive!! DO not go through them and order!! I have had problems when I had credit card through them! NOW I was crazy enough to order again after 2 years and yet again a problem with billing!!! NOPE NEVER AGAIN!!!

Deceptive pricing. Frequently send catalogs - weekly or more - and then when you go to place an order, they don't honor the catalog prices online - even when ordering with the catalog code. Additionally many items will look like they are in stock, but then come up as "back ordered" with ship dates months away, and those items are always priced higher and excluded from the posted pricing as well. Horrible and deceptive marketing and sales. Just set reasonable prices and honor them! I like the shirts from there, but always feel so ripped off that I have stopped purchasing from them! This has to be illegal! Why is no one legally going after them for this?!

The mistake that was made by them. They made me pay for which I don't mind but I would like the payment on one account meaning I have more than 1 account with this bank. They charge me on a paid off account so that they could get more money. Sent me a double order. And since it was my daughter's Christmas present, I couldn't possibly ask for the present back. I only ask them to put the payment on the original account And they said they couldn't do it. I'm going to pay the account off and I'm done with these people. Their customer service sucks as well. I told my friend about this clothing Site. She ordered, and she said it was the worst mistake she had made in a long time. Because of the trouble she had with these people, not just for this incident, but also past incidents. They're just not good people to do business with. I'm done.

Buyer beware! Bought $140 pair of shoes from them which did not fit. Used their paperwork in the packaging to return to them without any acknowledgment refund or anything. I would count that as theft. Customer Service stated that they would put a search on it and would get back to me within a week which never happened.

I ordered 2 pair of shoes. One was twice even though I said to delete one (2 different sizes). They did not listen to my request to not fulfill the one size and sent two. The other was boots that ended up being too big. I asked to have the one sent in error and the boots returned. They would not send me an address to return to. So, I ended up eating the money for both.

I recently within the last month, called and thought I was placing an order for pants, I wrote it all down on paper along with the total amount. I was told I would receive my order in Feb. So I called to check on my order, and nothing was ordered at all for me. The person I originally ordered through had broken English, which made it difficult to converse with. I am not a happy camper. I have been a customer for years, but I may be done with this company.

I was overcharged a substantial sum of money, I attempted to pay with Affirm only. You can't remove a cc on file. The website is terrible. I called 3 times to speak with a supervisor to resolve my issue. They said they needed my fill Social Security number to look up my account, when 2 previous reps did it my name and address. Beware.

I ordered three different bras. Two were shipped within probably a month. One never got shipped. I waited 2 1/2 months and then they end up canceling my order. I ordered three different bras on December 19. I was shipped one of them within two weeks. The other one came probably in a month. The last one was back ordered and I called them to see how long it would take and they gave me 10% off because it could take up to February 28. I just checked my status and the order had been canceled so I call again and they tell me that it was you know because it’s out of stock and it’s backorder and that’s the reason they canceled. They never sent an email. Their customer service is shit. I will never order from them again and when I ordered the bras, it did not say it was back ordered so their customer service is so bad.

I ordered a gift for a friend about 2 weeks ago. I got on the website and found out that it will be shipped at the end of June. J U N E PEOPLE. I cancelled the order and a very similar item elsewhere and cheaper. I will never order from Woman Within again.

They buy from China for pennies on the dollar and charge you triple. I bought a bra for $38 and the return cost me $21. Bra was very subpar, cheaply made and the size was all wrong. YOU SHOULD AVOID THIS COMPANY!

I ordered sleepwear and understood that my item would be backorder till February. Yesterday I received an email saying the items were not going to be available till March. My checking account was also charged for those items on the exact same day as the new notification. I called to cancel the order since it would no longer meet my time frame. I was told they would not cancel this order, so I asked to speak to a manager and the customer service person told me to expect a call back within one hour. I called back 2 hours later and was told to expect a call back within 2 days. I asked if there was any record of my earlier call and there was not anything regarding my previous call. Very disappointed in their lack of communication and unwillingness to take care of this issue. I will never order from them again! I can't recommend this company and their subsidiary either. Bad business all the way around.

Woman Within is the worst company I’ve had the misfortune of dealing with. I have called countless times, trying to find out what happened to the return I made 6 weeks ago. Every representative is a non-English native speaker that cannot grasp the simplest information. After spending 15 minutes explaining I do not have an account number because I never received the actual credit card. The representative asked me if I have the card handy. Meanwhile Comenity is calling about a late payment for merchandise that I returned weeks ago. It is absolutely ridiculous.

I will request to be taken off their mailing list. There was a discrepancy on my bill of $.01. That one cent gave me late charges and not a satisfying solved mistake. I have not done this before and I will not continue to purchase from Woman Within. I have been satisfied with their products but not with a representative or Manager.

This company & their parent company (Fullbeauty Brands) are definitely scamming people. I ordered one thing, and it sat in "shipped" status for 3 WEEKS. When I was finally able to file a claim with their customer "service", which they only allow you to do after 20 days, they told me I had purchased product protection - which I hadn't. Luckily, the product protection company was able to issue me a refund anyway. My suspicion is that they mark your order as shipped, after charging you for protection of course, then they keep your money and everything is on the protection company or USPS/DHL to refund you.

Horrible customer service and a really bad company! They charge high shipping cost and takes weeks to process your order! Even longer to ship! Products are cheaply made. Don't waste your time and money! Run away!

This company has always been an acid bath over the phone. Today... Was the end. And.. when I say THIS company, I mean all the brands that sell under one conglomerate.. Woman Within, Romans, Catherine's, et al.. All I want to do is return something. The latest in their sadistic tool box is Happy Returns.. where you find a location to return your unwanted items. On the return labeling... They give you NO address if you just want to mail it back..