Woman Within Reviews

I recently within the last month, called and thought I was placing an order for pants, I wrote it all down on paper along with the total amount. I was told I would receive my order in Feb. So I called to check on my order, and nothing was ordered at all for me. The person I originally ordered through had broken English, which made it difficult to converse with. I am not a happy camper. I have been a customer for years, but I may be done with this company.

I was overcharged a substantial sum of money, I attempted to pay with Affirm only. You can't remove a cc on file. The website is terrible. I called 3 times to speak with a supervisor to resolve my issue. They said they needed my fill Social Security number to look up my account, when 2 previous reps did it my name and address. Beware.

I ordered three different bras. Two were shipped within probably a month. One never got shipped. I waited 2 1/2 months and then they end up canceling my order. I ordered three different bras on December 19. I was shipped one of them within two weeks. The other one came probably in a month. The last one was back ordered and I called them to see how long it would take and they gave me 10% off because it could take up to February 28. I just checked my status and the order had been canceled so I call again and they tell me that it was you know because it’s out of stock and it’s backorder and that’s the reason they canceled. They never sent an email. Their customer service is shit. I will never order from them again and when I ordered the bras, it did not say it was back ordered so their customer service is so bad.

I ordered a gift for a friend about 2 weeks ago. I got on the website and found out that it will be shipped at the end of June. J U N E PEOPLE. I cancelled the order and a very similar item elsewhere and cheaper. I will never order from Woman Within again.

They buy from China for pennies on the dollar and charge you triple. I bought a bra for $38 and the return cost me $21. Bra was very subpar, cheaply made and the size was all wrong. YOU SHOULD AVOID THIS COMPANY!

I ordered sleepwear and understood that my item would be backorder till February. Yesterday I received an email saying the items were not going to be available till March. My checking account was also charged for those items on the exact same day as the new notification. I called to cancel the order since it would no longer meet my time frame. I was told they would not cancel this order, so I asked to speak to a manager and the customer service person told me to expect a call back within one hour. I called back 2 hours later and was told to expect a call back within 2 days. I asked if there was any record of my earlier call and there was not anything regarding my previous call. Very disappointed in their lack of communication and unwillingness to take care of this issue. I will never order from them again! I can't recommend this company and their subsidiary either. Bad business all the way around.

Woman Within is the worst company I’ve had the misfortune of dealing with. I have called countless times, trying to find out what happened to the return I made 6 weeks ago. Every representative is a non-English native speaker that cannot grasp the simplest information. After spending 15 minutes explaining I do not have an account number because I never received the actual credit card. The representative asked me if I have the card handy. Meanwhile Comenity is calling about a late payment for merchandise that I returned weeks ago. It is absolutely ridiculous.

I will request to be taken off their mailing list. There was a discrepancy on my bill of $.01. That one cent gave me late charges and not a satisfying solved mistake. I have not done this before and I will not continue to purchase from Woman Within. I have been satisfied with their products but not with a representative or Manager.

This company & their parent company (Fullbeauty Brands) are definitely scamming people. I ordered one thing, and it sat in "shipped" status for 3 WEEKS. When I was finally able to file a claim with their customer "service", which they only allow you to do after 20 days, they told me I had purchased product protection - which I hadn't. Luckily, the product protection company was able to issue me a refund anyway. My suspicion is that they mark your order as shipped, after charging you for protection of course, then they keep your money and everything is on the protection company or USPS/DHL to refund you.

Horrible customer service and a really bad company! They charge high shipping cost and takes weeks to process your order! Even longer to ship! Products are cheaply made. Don't waste your time and money! Run away!

This company has always been an acid bath over the phone. Today... Was the end. And.. when I say THIS company, I mean all the brands that sell under one conglomerate.. Woman Within, Romans, Catherine's, et al.. All I want to do is return something. The latest in their sadistic tool box is Happy Returns.. where you find a location to return your unwanted items. On the return labeling... They give you NO address if you just want to mail it back..

I ordered two housecoats from these people on Jan 1. Supposed to be delivered on Jan 5th. By the 15th nothing. The post office never received anything. I cancelled my order. They refunded everything except the $12.98 shipping and handling. Why should I have to pay shipping and handling for something that never shipped. What a rip off company. I want all my money. I could see if I returned the product but I never got anything.

I've been a customer all my life. My Mom before me. But apparently my opinion counts for nothing. I reviewed a recent purchase and they refused to publish it. The will not tell me why. Perhaps it's because I disagreed with their new return policy and having to pay a restocking fee if dissatisfied with an item. I told them they need to address quality control issues. Sizing is inconsistent and has been for some time now. I advised readers to size up on this item in order to be helpful. I won't be shopping with them anymore and I'm stuck with an item I can't wear.

DO NOT TRUST THIS COMPANY! I returned a pair of booties that were sized incorrectly. I received 2 emails that the package had arrived at their facility. I called a week later about the refund. They told me they didn't receive the product. After 35 minutes when I threatened a bad review miraculously they discovered the product in their warehouse. They still wouldn't refund. Instead they issued a gift credit, which I repeatedly told them I didn't want. Then they said I would be charged for a refund. I finally had to go to my credit card resolution dept.

This company has lost myself and my mother as customers due to their ridiculous fees, policies and general shadiness. Their sizes are never the same. I had to return a shirt for that reason and they deducted shipping or whatever they wanted first then the balance they gave me on a gift card. I asked for a refund to my original payment method. I already purchased the corrected size from them. Now that I know it's not a BBB accredited business I will not be doing business with them again. And they also don't care if they lose customers. My mother tried talking to them about her separate issue and they just read off a script. There seems to be no supervisors or good customer service.

les items suddenly become full price when you click on a size. If you order from them make sure to double check your bill. I thought I was buying a very inexpensive dress (on sale) and did not notice I paid almost $80 and to add insult to injury it is really ugly and cheap looking. Off to donations it goes.

Customer service was terrible. They flipped me back and forth to different people. Came up with different reasons why They cancelled my order without talking to me Then would not give me the sale prices if I reordered the items. Whatever I will be closing my account. I am sure they don't care anyway. 😠 They put me on hold for over 40 minutes. Guess that was their answer.

Ordering and returning was very difficult and frustrating and expensive. The agent tried to "upsell" me about ten times, not getting to the order entry without needless offers/distractions. They charged a "restocking fee" for an item that was received, didn't fit, and promptly returned. Getting the Return Authorization was especially difficult and irritating. I will not order from them again, though the product was nice - it just didn't fit. The investment of time just wasn't worth it!

The absolute worst company I have ever dealt with in 50+ years regarding a reimbursement for an item I cancelled and had tried to use "credit due" from a previously returned item. At that time, they would only issue a credit not a refund. I have tried to get this "credit due" for over a year now! I finally discarded my notes from tc's to the company regarding this matter on 12/18/25 when they said, the issue was resolved and a check for the amount of $68.77 was going out the next day and I should receive it by 12/22/25. As of today, 12/30.25, I have still not received their check and when I called them about this today, they said they could not look into it without the original order number - this does not appear online and no emails are sent by the company confirming an order. Buyers BEWARE!!! I WILL never ORDER FROM THEM AGAIN AND TRYING TO SPREAD THE WORD ABOUT HOW AWFUL THEY ARE TO WORK WITH!

Ordered a pair of boots. Received 2 different sized boots. After over a month my money was returned minus the shipping charges. I don’t know why I should be out money for their mistake. I was offered 25% off my next purchase. I’m not trying again!!!

In the past, have purchased from this company without problems. This time has been a nightmare. Before Thanksgiving I started an order on Woman Within wanted to make some changes so didn't complete. Received several emails that I had left something in my cart. Then received email that my order had shipped. Called and the woman I talked to said there was nothing she could do it had shipped. 3 days later I received another email my order had shipped. When I received the order, everything was too large which was one of the changes I had planned on making and the quality of the clothes was poor. Besides the fact that I had to pay $11.99 to return the order I had not placed.

I ordered clothes through PayPal, which they chg. $51.43, never received pkg. Because they didn't put on address on it, so it was rerouted to Woman Within and they credited PayPal $37.86, their mistake, lost $13.57 in the deal and wasn't even my fault they didn't put address on pkg. And they sent me a notice why I didn't get my pkg. Because there's no address! Only had my name and city and state, no number or street! I'll never shop there again!!!

My experience with Woman Within has been absolutely awful, and I would not recommend this company to anyone. To start, the shipping costs are ridiculously high. I placed one order and was charged $20.98 for shipping. Immediately after submitting that order, I realized I had forgotten one item, so I placed a second order for just one bra. For that single item, I was charged an additional $10.98 in shipping. Paying nearly $32 in shipping alone for two orders placed minutes apart is unreasonable and unacceptable.

Ordered boots but was unhappy. Looked up the return policy and bam - they will give a refund as a gift card and if you want an actual return of what you purchased, they would deduct a 10.99 fee. No, thank you. Good thing I got the boots for 46.0p. I can live with that loss.

My mother bought a pair of jeans from this awful company in November 2025. I had also purchased something from Bloomchic. Today, mine came in. Hers still have not. So I called Woman Within because on the site it showed it wasn't delivered yet??? But the rep said it was delivered and I would need to write an affidavit that it wasn't? They would be able to "replace" the missing item ONLY if I bought it again. Like wow, thanks. What a deal!!!!....for them.

It doesn't matter what I buy. The quality of these clothes is absolute dogsh¡t. It's subpar, foreign-made garbage on cheap foreign material. Fabrics pill, seams split, winter items are cheap synthetics, there are no high quality blends. They always have "sales" but it's only ever on their crappiest items, so when you get it home you're thinking, "it was only a few bucks"... It's still sh¡t. I bought a crew neck sweatshirt for Christmas, washed it ONE time. Now it's a ¾ sleeve, CROP-TOP!!

The prices on my confirmation email did not match the prices I was charged when the items shipped. I emailed the customer services and they sent me a screenshot of the shipping email. I highly doubt they even looked at my confirmation email.

Definitely zero stars, my wife ordered a coat, the representative added a second coat in my cart which did show up in my cart after checkout. Proceeded to check out. Checked out. Then I received my email statement and there was a second coat at 199.00 that I was charged. Call them. They said it was not their problem and they had no way to cancel. I have to wait and return the item. Which is totally wrong. Was told a supervisor would call back in a day. That was 3 days ago. Still no call. The worst company to do business with.

I have ordered several times and really like the clothes. HOWEVER--DO NOT BUY FROM THEM! Their business is fraudulent. I made an on-line order for over $400. I received no confirmation or receipt from the order. Legitimate retailers send both confirmations and receipts after accepting orders. Thinking I had messed up I made a second order. When I again got no recei-pt I realized they did not send them out. I called to cancel the order. I was told orders can NOT BE CANCELED. I would receive the duplicate items. I refused and demanded cancellation. They refused. I called my bank and they investigated.

Absolutely horrible customer service. Some of the clothes are ok & some are defective. Returns are ridiculously difficult. I spent almost a week & had to send 4 emails to get info on how to return without printing the label AND IT WAS ALL WRONG! Took return package to PO as instructed & code I was given showed as invalid. Told i had to take to UPS. UPS charged me for printing the return label because code WW sent also showed as invalid here, then told me to take back to PO to mail. Are you kidding me? Totally insane process.

Never buy anything from “Woman within.” I spent $40 over six months ago on some underwear. I received half of the order but they don’t fit, so I cancelled the other half. They said I’d get a $20 credit, which apparently they sent as a gift card in an email. So now I wanted to order some shirts, and I wanted to apply my $20 credit. I can’t find the email and after speaking to several agents I’m told they only keep it on record for three months. I also deleted a lot of emails because my emails were too full and stopped working. One guy told me he’d talk to a supervisor and I should hear from them in 24 hours which didn’t happen. So now I’m out $40 and I’m never shipping from them again.

If I could do a negative star, I would!! Terrible customer service and you can never talk to anyone. Bought a shirt, wrong one was shipped, paid to return it and then they said they didn't receive it, even months later. We were told over the phone to not pay the bill, someone will contact us when it's received. Called multiple times over 6 months and never received a call back! Then they sent us to collections! Supposedly now the collection agency is serving us with papers! What the heck?!? Never received a collection letter either. Oh, also I'm disabled in a wheelchair on a fixed income!!! NEVER AGAIN WILL BUY FROM ANY WOMAN WITHIN ASSOCIATES!! DON'T WASTE YOUR TIME!

I allegedly ordered a pair of pants from them over 4 months ago. They just charged my account $60 on Dec. 09. I immediately contacted them to tell them I did not place this order. They, of course, insist that I did. Who orders something in July that won't be fulfilled until mid-December? They say, "no worries" just return it...of course, I have to pay to ship these pants I have yet to receive back! I filed a complaint with the BBB and they flat out lied about their business practices. They refuse to issue a refund. I will NEVER order from them...ever. I have no receipt to upload to become a "verified buyer" as I NEVER ordered these missing pants. Their clothes are shoddy and cheap anyway. Nobody likes them! Read the reviews.

I bought several items with a discount code. One item was on back order and I received it a month later at full price. It was actually on sale for a lower price. Was told by the rep I’d have to return it and repurchase to get discount. Almost got charged a 10.99 restock fee but they took it off. First rep was very rude and raised her voice with me on the phone when I told her this was a horrible policy. Second rep much nicer. Did not get a call back from supervisor until I left a negative review a week later. Was originally told I’d get a call back within 24 hours. I do not trust them and will no longer buy clothes from this company.

I will never order from this company again. Their shipping costs are off the chart, and you pay up the ying-yang again if you have to send something back by using their return label. In all honesty - I've never liked anything that I've ordered well enough to keep it.

I placed an order that came to 71 dollars. When I looked at my account it was charged 77 dollars. When I went back to check the receipt it was up to 81 dollars. The next day they tried to charge me another 32 dollars but my bank flagged it in time to not get charged thankfully. I contacted them about it and they tried to claim that they didn’t charge me that extra 32 dollars so I asked why the total kept changing even if they didn’t charge me that $32 which I have pictures of even if they claim it never happened.

I would like to give this zero stars. About a day after I ordered a coat from Woman Within, I looked online for a way to cancel the order as I no longer needed it, and there were no options. So I called, and was told that there was a time limit to cancel an order, but there was no mention of a time limit online. After I got off the phone, I sent an email. After a couple of messages, I was promised that the return would be processed without their processing fee. Just today, I find out that they will charge me the processing fee after all.

I normally wear a size 3x pant from other retailers. Even after comparing sizing charts and ordering a 2x and a 1x in the same sweatpants, they were too big. In addition, the fabric felt cheep and the construction poor. One pair never arrived and was cancelled by the company. After paying a hefty 17.99 shipping charge to get this crap, I was appalled to have to pay another 10.99 to return the items. I kept one pair that the tag came off and I hope will shrink in the washer. My total for one pair of clearance pants was $39 (10 + 17.99 +10.99).

I was sent a top that was 4 sizes larger than I had ordered. After a long customer service conversation, I thought they were giving me my full refund. However, when my refund showed up on my CR card statement, I had been charged $10.99 to return an item I didn’t order. This was their mistake but they did not care! I will not order from them ever again.

Can't get an active phone number for customer service. Clothes were wrinkled and stuffed in a bag. Poor fabric quality. I returned via USPS, had to pay 21.00 in fees. Not worth ordering from you guys, very disappointed ordering from you.