Wayfair Reviews

We have ordered a dining set - had a great price so was worried about quality, but happily surprised. Exceptional and beautiful. The chair, recliner rocker was perfect - found one for 200 more at store plus delivery so very happy. Lastly bought a island boos block and it is beyond perfect - made my kitchen!

Your customer service did a very good job and even responded to my emails on Sunday. The only complaint I have and the reason for the 4 instead of a 5 is that I was initially told I would need to keep 3 large heavy boxes at my house for 3 weeks until they could be picked up by Wayfair. I complained and said that wasn't possible as they took up too much space plus I babysit and needed the boxes gone. Once I complained they said "ok we'll pick them up within the next 3 days". I shouldn't have had to complain to get them to say they would pick the boxes up right away, this wasn't my mistake and I shouldn't have to put up with the inconvenience. Other than that, they did a fabulous job, they were timely in their responses and helpful.

I ordered a large dining room table, sideboard and six chairs. One of the chairs was damaged on the leg with a large and deep crack through the wood. I submitted a message through the website but no response. I submitted the same message and received an email from a "Delivery Specialist". I responded to her questions which were the same as what I submitted on the website. That was 5 days ago and still haven't heard back. I am repeatedly asked if I noted the damage on the delivery receipt. There was no damage to the box so, no, I did not. It took me two hours to open all the boxes and get all the furniture out of the boxes and shipping material. I would not expect the delivery guys to wait for me to open all the boxes and look for damage.

I purchased from Wayfair because of the wide variety and the prices. We spoke with their customer service reps once because of a delivery matter and they resolved everything beautifully. I'm very happy with my purchases.

Love everything I have received from y'all!!! Great quality and fast shipping!!!

I have zero complaints about my experience. It has been dealt with in a very professional manner and I will be doing business with Wayfair again! I will also recommend them to my friends! Thanks so much!

Jessica is awesome. I ordered a large gazebo and paid extra for assembly. There were issues concerning the delivery company and who was going to assemble. She made sure that the problem was taken care of before my big party.

I have placed multiple orders and have remained extremely satisfied with all of them! My only issue is that furniture delivery should automatically come with the ability to have the delivery people assemble it. I know there are different levels of options and costs associated, but I'd much rather pay a little more to have it fully assembled and all packaging removed.

My experience with Wayfair was all good.

Purchased the VIG Divani Cosmopolitan sectional in red. It is the most beautiful piece of furniture. I have never ordered large furniture online, but took a chance since it would cost only 200.00 to return. I'm glad I did!! It looks just as good online as in the real. I had to separate the pieces since it's so large. The only thing is I need matching material to cover the areas where they connect. Love it, love it, love it!!

Wayfair has a variety of products and free shipping. When I purchased some shower towers, I got 50% off. They also have a great website. The only downside that I’ve had is a couple of things came and they needed to be replaced. Sometimes, shipping took a little longer than I thought it was going to. But other than that, their reps have been very helpful and I've been pretty happy with their products which I usually review. I’ve recommended them to numerous people.

My order finally came in and it's gorgeous! Feels amazing to sit on these sofas and I love the color. My only complaint and it's a minor one was the wait. It took a month after I ordered to get them but totally worth the wait and I get it - they're high in demand. I'm just glad I got when I did.

Wayfair had nice stuff and good prices, with no tax, so I decided to buy from them. Everything about Wayfair is awesome except for their shipping. I hate their freight shipping department! I would absolutely contract with somebody else for that. I ordered a dining room set but it never came and I never got updates that were true. I could not get a hold of anyone in that freight department, so I just had to cancel the order. Right now, I'm going through it with a hot tub. It was supposed to come on or around May 23rd as it was placed on May 1st. When I called this morning however, they're saying the tub will come on June 16. Meanwhile, I told them I got another email that said on or before June 6. They said there was a problem with their freight department, which was no surprise to me. They said it'll be a curbside drop-off, which is ridiculous since I told them I'll be gone for a month.

Very happy with this swing set for my almost 3 year old. Directions were pretty self explanatory. It has been up for 2 weeks now and so far everything is good! Be aware though it comes in a ton of pieces!! Only downfall so far is I wish the monkey bars had a couple more bars and it was a little lower. I would recommend this product!

Great unique products with tons of options and reasonable prices! Wayfair helped me decorate my house beautifully.

Delivery personnel claimed they tried to reach me on my pager. They are liars. My pager works and is never off. There are no messages. Then, they failed to deliver today and they did not call when they said they would. I will not order from you again.

A price match wasn't given. I got the wrong item, replacement took way too long, new items were ordered and came delayed and were listed incorrectly and damaged with missing parts. I have spent thousands with your company and I have had a far better experience with Overstock.com and will be giving them my business... I canceled my 4,000 item with your company as well due to your poor customer service and purchased the item elsewhere.

I ordered three pieces of furniture and the glass shelves were missing in the hutch. They are back-ordered and it will be at least two months before I can use the piece. These shelves should have been sent to me within a week. First, a 4 week delay, then another email with another 4 week delay.

I have made 7 items and spent over 2500$ dollars. All but 2 items were messed up. Kitchen light - marked up, opened box, and broken globes. Bed - missing hardware. Took 3.5 weeks and still missing a rod. Bachelor's Chest, missing drawer tracks, still waiting. Entertainment center, shipped 3 wrong pieces, still haven't received the right one. Over 8 weeks.

This is my second summary sent. The chairs are beautiful and just fine... They were delivered a day early on a Sunday with it raining and no notice.

Great experience. Will definitely order again!

Huntington Oxford Double Pedestal Executive Desk - Item as described! My boss is thrilled with this desk. Quick Shipping!!! (Arrived less than 2 weeks after ordered... and 2.5 weeks prior to expected delivery date). Pros: Desk comes assembled, is beautiful, and constructed well. Con: Desk has one drawer (bottom right) that locks, but could easily be accessed by removing the non-locking drawer above it.

Purchased a log water fountain from Wayfair. It arrived as promised, well protected, absolutely perfect!! It has LED lights that illuminate the waterfall at night and the sound is so peaceful. Thank you, Wayfair, for such an enjoyable experience! Love your site and the selections offered. You are my "Go to Site."

Always an excellent experience.

I'll start by saying we absolutely love this patio set. Thick cushions and very comfortable. However, we received our shipment and although we ordered the aqua seat cushion color, we only received the covers for the back pillows and not the seat cushions. When we contacted customer service they were prompt about responding and letting us know they would replace them.

I ordered a $3000 worth of a bedroom. The bed came twice broken. We had to wait for 6 weeks to get it the third time and now waiting to see if it will be broken again.

I got the table a week early than I suppose to and it was in perfect condition and it looked exactly like how it was described and pictured.

We found this set on the website and read the great reviews. We bought it and couldn't be happier. This is very high quality outdoor furniture and the fire pit in the middle of the table is gorgeous. We love it and would recommend it to anyone looking for a great outdoor patio set with a built in fire pit!!!

We ordered the wrong vanity on accident and the return representative Brandon took care of the return with ease. The actual unit we wanted per customer service was back ordered for a few months, however he determined that only one finish was delayed and it was in stock. Wayfair is very responsive by email which is our preferred communication. Assisted with the item return to be sure it wasn't delivered and then picked up again. Very pleased.

Item was received and packaged extremely well. Assembly was straightforward and the end product was high quality.

I had some other friends who were moving and they had ordered some stuff from Wayfair. I hate shopping in stores and Wayfair has a lot of options online and delivery seemed quick. Ordering was extremely easy, and I haven't had to return anything - everything comes just fine. 90% of the items I've received have exceeded my expectations of what they were going to be for how much they cost and the few that didn't were just ones they had to put together that I didn't realize would have to require assembly. Wayfair is easy to use and the experience has been exceptional.

My new lift top coffee table arrived promptly but when I unpacked it I found a corner of the top damaged. I contacted customer service immediately and received a very quick response. My new lift top was sent very quickly. I have never had such immediate and positive response. I will and have recommended Wayfair because of your selections, rapid delivery and your customer service.

I got my entire bedroom done using every item from Wayfair. From my bed frame to my beautiful curtains to my DIY canopy to the smallest accessories that pulls a room together. I absolutely love Wayfair. Customer service reps are genuine too.

Ordered a vanity and toilet paper holder. Both came in great condition and without any issues.

Stephanie was great. She helped us pick the right couches and with the Wayfair Co. Wayfair should be very happy with an employee like Stephanie.

Received my order in 3 separate dates. Although the slight inconvenience all merchandise arrived in perfect condition. Had fun assembling the items. Just placed another large order with Wayfair because of great quality and service.

Fantastic experience! My furniture arrived when promised, was in great shape, and the delivery was easy and seamless! I got a call the day before to schedule, the day of to let me know it was on the way, and they delivered it to the area I needed.

Arrived in a timely manner. Everything was in good shape with an exception of one chair which had a broken foot piece. I called Wayfair and asked them if they could send me a new one. They stated they could FedEx this to me, but I never received it. Luckily my husband is very handy and was able to fix it himself with a little bit of a welding and a new bolt. Hope this helps.

I have purchased many items thru Wayfair for our son's first apt, and for a second home that we recently purchased. I am always pleased with the quality of the items purchased as well as the price! I honestly feel like I could find anything that I ever needed to buy for my home on Wayfair. I have only had 2 issues, and they were both handled quickly and professionally by customer service. Any Wayfair representative that I have ever communicated with has been friendly and very helpful. I recommend Wayfair to all of my friends and family! The only thing that I can think of that would be an improvement is that sometimes the filters in the search don't work as well as I would like... For example, if I am looking for "slip covered dining chairs" pretty much every dining chair on the site comes up, whether slip covered or not.

Great delivery time and good product.

The cases were both damaged and scratched.

We have ordered a number of items from Wayfair (perhaps 20). For the most part, we happy the items and very pleased with the prices.

I ordered these lamps to replace the ones on the exterior of my home. Product was delivered quickly and quality of the product is better than I anticipated. I recommend this product.

I ordered my bed frame and was given an estimated delivery time from two weeks of my order date. On the last day of my "estimated arrival date" I was notified that it was being delayed another two days, then it finally arrived 7 days later. The only courtesy that customer service could provide was helping me cancel my order. Never again Wayfair.

The vanities on time but one was damaged. Both the counter tops were damaged. It was a challenge to get the delivery personnel to allow us to check the counter tops for damage. Wayfair upon asking the rep, discounted the damaged vanity by $400. We are getting our own repair person to fix it. As the bathroom marble is already laid down then we are told the wood vein counters are out of stock. Had to settle for the rain forest counter tops. They have shipped and yet to arrive. We can only hope that they are not damaged. If so we are in a bad spot! It's been a comedy of errors to date.

Very pleased to get a high quality item at a great/sale price. Even more pleased with customer service – he made sure we got replacement parts for damaged items, in a timely fashion. He saved my big project! Thanks Wayfair.

The customer service rep was very helpful. They checked in product availability and assisted us with a promotion code.

Could not contact local delivery company... left 4 voice mails, with none returned. Took over a week to get delivery once the vanity we ordered arrived in the local area. The faucets that were sent did not work. After installing, I spent close to a day trying to find a water leak... suspecting connecting hoses and buying multiples. Finally, uninstalled the faucets to find one leaking from a bad weld. Had to buy new faucets and threw these out.

Great service, my furniture arrived earlier than expected. Awesome communication. I knew what was happening with my order at all times.

The gazebo is very nice. Sturdy and seems to be well made. It took my engineer son and husband 13 hours to put together. I have only had it two weeks so hard to tell how it will be over winter, but so far very nice. Lots of pieces!!

I had a good experience with Wayfair. Things arrived as expected.

Very easy transaction. Shipped out quickly and product was as described.

Out of stock situation weeks after an order is just poor business practice.

Wayfair is an excellent source for all my new home decorating. I started fresh with my new home new everything and I having been buying over 9 months from Wayfair and putting in my home from beds, chest of drawers, nightstands, armoire, end tables, french chairs, rugs, sofa, love seat, knickknacks, throws, blankets, etc, and I am not done yet. The quality of the products are good and sometimes much better than I expected.

Our order of the Lifesmart Reward 15 Jet Traditional Round 5 Person Spa with Cover was delivered on the day promised. However, we were unable to set it up and have it ready for our party as planned for the weekend because it arrived without the cover! I cannot give my experience more than a 1 star rating (based on promptness of delivery) because it kind of ruined my party plans. I still have not heard from a customer service rep regarding this. I will update on the actual functionality of the hot tub once I am able to use it. I do not want to set it up without the cover as we have trees in full bloom nearby and I don't want debris in the tub.

Bought the item April 8, 2016, delivery came on May 18, 2016. Never will shop with Wayfair again!!!

The website was easy to navigate and offered many options in the area of interest (bookcases). I was a little disappointed with my delivery experience. I paid the additional fee for delivery and assembly, and selected the time window in which the bookcases would arrive. I was told I'd receive a call 30 min prior to arrival. I received a call 10 min *before* the delivery window opened and was informed the truck had arrived (the delivery window had not yet started, so I was not home). Additionally, upon close inspection of the bookcases, there are clear scrape marks on the inside walls of the bookcases (presumably where the shelves were stored in transit). Overall, I had a pretty good experience as a first time shopper at Wayfair.

The sofa was just what I ordered! The delivery service was awful!! I paid for it to be put in a room and the service said they could not in rate it policy. It made the sofa way too big to get through a door!! I had to pay another service 200.00 dollars to put sofa in. I will not be ordering anymore big pieces!!

Everything is as good as I expect it.

I bought a soaking bathtub and faucet for it. Both items were well priced and delivered quickly. I'd definitely use Wayfair again.

I have used both Joss & Main and Wayfair many times to either order something, ask questions about a particular item, etc. I have always received outstanding service in a timely manner. I have only once not received an answer that they couldn't find for me. Everyone has always gone the extra mile and I applaud their efforts! Keep up the great work and thanks much!

Product looked as good as shown online. Dinette set was easy to put together, and instructions were simple to follow. The only problem I had was the length of time for the dinette set to be delivered to our house. Overall though I am pleased with my experience with Wayfair.

Overall has great variety. Shipping wise was okay. I've received some order on time and one over a month now and still waiting on my order.

The tracking system was perfect and both items arrived right on time. Free shipping sealed the deal. It was a great experience and the products are both great.

We purchased a new house and while working, couldn't find the time to shop for certain items. I saw commercials for Wayfair and decided to give it a try. Best decision ever made. I purchased 3 comforter sets, a large rug for the living room, towels, sheets, vases and a set of Henkel knives. I am about to order a set of lamps that have just gone on sale. They are very good in letting you know when something is out of stock and when to expect it. I only returned an item, a comforter set. The return was easy and they credited my account within 3 days. All of the other items that I purchased are of good quality and a good price. I will definitely continue to use Wayfair and recommend them to friends and family.

Swan sofa - Beautiful beyond compare!

Abbey 60" Double Bathroom Vanity Set - We were in the middle of a bathroom renovation when our contractor informed us that the bathroom vanity/sink combination he ordered had been backordered for at least a month. We did our research and found this unit on Wayfair. I contacted Wayfair telling them we needed this unit ASAP. A rush was placed on the unit which was shipped from California. The unit arrived in a week! The unit was well packaged. However, the backsplash was broken in several pieces. The sink and vanity were in great shape... very well built, solid unit. The sink and vanity are attached as one unit. It is very heavy!

Was kept informed of status of order. Very quickly shipped and arrived already assembled, which I love!

I am satisfied with the products I received and the speed of delivery.

I ordered a couple very large items and they arrived by small delivery truck on time as scheduled. He was very helpful and nice. A cushion was missing and I e-mailed Wayfair and they shipped one out immediately. Great experience with a great company. I will be ordering again.

I was very happy with what I received from Wayfair. And, in addition, I was very happy with the way they responded to a part that was damaged. My experience with SAW on the other hand was not as positive. The repair individual was not as friendly and was condescending. He also would not admit that he had knocked on the wrong door and I had to go outside to find him. He asked if maybe I had been sleeping when he knocked on the door when in fact I was waiting at the door for a knock all morning. My dogs also would have alerted me to a person outside.

The original estimate for delivery was 2-3 weeks. Immediately after purchase, I received an email that said it would take up to 5 weeks. Last week, I received an email that extended the delivery by another 3 weeks and my piece is "backordered". I sold my living room furniture anticipating that my new furniture would be here at 5 weeks. Now I have a naked living room and am disappointed with my first experience with Wayfair.

Amazing experience. Excellent quality and prices. I furnished most of my house with Wayfair and looks fabulous. Lots of compliments.

The furniture is amazing! It arrived on time and was easy to assemble.

We originally ordered a gray bathroom vanity in March. We were then sent an email stating it would be back ordered until the end of May. So we cancelled that order and ordered the vanity in white at the beginning of April. It said it was in stock on the website. We received an email the next day stating it was on back order until the end of May. We received a second email about a week later stating it was now back ordered until July. Our bathroom renovation is now on hold because of this.

I ordered a fairly large Suncast 8 x 16 shed from Wayfair. On their website at checkout I had the option of paying $69 for assembly. I placed a call into Wayfair to confirm this was correct as I knew there was quite a bit of labor involved in assembling these sheds. The customer service rep confirmed the shed would be fully included with the $69 delivery.

It was a great experience ordering from Wayfair online. The order came very fast and I was happy with my purchase!

I was assured over the phone by a Wayfair customer service agent that the Vega Opal Flush Mount light fixture was off-white, as pictured online, but that is not the case. I bought several of them for our new home, and, unfortunately, must now put up with pure white fixtures. I see that the listing online has now dropped the word "opal," presumably in response to a similar complaint. What bothers me most is how adamant the person on the phone was about the off-white color. I told her that conflicted with the definition of "opal glass," which is white diffusing glass, but she insisted that the color is the pinkish white one sees online. I have no complaints about the other items in my order.

Is there enough space for all the positive things I have to say about the experience I had with Wayfair? Let's start with the phone rep I worked with... Ashley ** was wonderful! She was patient, helpful and knowledgeable. I purchased a vanity, 2 medicine cabinets (which I found at another website - but she got for me), towel bars, hooks and rings, lighting and faucets. The vanity arrived with a chip on one of the legs. One quick call to Wayfair, with no arguing, and I chose to have a professional furniture repair company deal with the chip rather than replace the entire vanity. I received a call from the repair company within half-an-hour of reporting the problem to Wayfair. The wrong robe hooks arrived - I received the corrected order three days later! All in all a wonderful experience.

I did not realize that my items will not be delivered until July 11th. I would not have purchased them if I had known I had over 2 months to wait. I need the desk for my home office. I am going to look into cancelling this order.

It was about one of my purchase that I want to get payment plan. They were good and nice. Understand and solve my problem easily.

Orders are always delivered quickly. Products are well made and exactly what I am looking for.

Good quality, very heavy and sturdy. Delivery was easy and was packaged quite carefully.

Ordered a patio set in March with an expected delivery date of mid-April. The set ended up on back order but was notified immediately by Wayfair of the delay and given a new delivery date. It arrived on time and is exactly what was pictured.

I looked everywhere for an outdoor set for my deck. I finally decided on this set for many reasons. Two were because it came with 2 sets of cushion cover and it was in stock. I ordered April 1st and was told it would ship April 8. That day came and went and I never got word it had shipped. So I called Wayfair and the next day I received an email that my set was out of stock and wouldn't get to me until the second week in May!! I had no choice but to sit and wait.

Wayfair is by far my go-to shopping site for all home goods and furniture! The quality is superb, reviews, answered questions, descriptions and pictures are spot on, and the customer service is unparalleled. I am one happy customer and plan to use Wayfair for many home purchases to come!

I have ordered several things from Wayfair recently. I ordered two bunk bed sets with trundles, and an ottoman. I am so pleased with everything. The quality is excellent and the service I experienced was outstanding.

Very good service, friendly staff. I am very happy with my order.

I ordered a dresser and it was damaged in two places. I called and also sent an e-mail. NO RESPONSE FROM YOUR TEAM.

I have lots of stuff that I've purchased in the last 2 months and everything was great!

Wayfair Customer Service is always friendly, courteous and knowledgeable. They always answer my questions and handle my requests for return immediately. I recently ordered an over-the-toilet bathroom cabinet and didn't realize until late the night I ordered it that it was too wide - 28" instead of the usual 24" - I assumed they were all 24" wide. The order was cancelled immediately although it was already being prepared for shipping. In fact, I bought everything for my new condo from Wayfair and will continue to do so for whatever else I need for my new home!

My order was placed 4/3 and I still have not received my whole order as of 5/19. I had to make 7 phones to Wayfair and the delivery people each time saying, "Oh, they will call you shortly (the delivery people)." After watching my stuff it in the warehouse for over 10 days finally got a hold of someone and they said, "Oh, we were missing something so that was the delay in delivery." Then they delivered yesterday only. They didn't deliver everything. Now I have to wait until tomorrow for my other part of patio furniture. After spending over $1000 and having to wait 6ish weeks and all the issues with delivery they only offered me a 10% off my next order (coupon expires in July). If they offered a discount on my order or a before coupon (like 40% off) I would be happy but I have no problem saying that my experience with Wayfair was terrible.

The ordering process was easy. The items I ordered looked better than the pictures on the website. Overall I was very pleased. My only complaint, which is a huge complaint, is the bed frame that I ordered cannot be put together properly. I have never seen a bed frame like the one that we received. The side rails do not line up with the screws to screw it into the head and foot boards. The screws, when screwed into the head and foot board are crooked and when trying to add the washer and nut, you can't because there is not enough room between the screw and the wood to properly tighten it. Very displeased with this seeing how spent so much money for the bed frame and you can't even put it together.

I ordered a vanity for our master bathroom remodel. The delivery and efficiency of the delivery was exceptional. I love Wayfair. Their prices are comparable to other websites and the merchandise is always above expectations. I would order again.

I'm not happy with the way Wayfair handled their inventory. I ordered a vanity and it said it would ship out by May 6th--not being able to get to me till on or before 5/19. I'm on my second email stating the order is being pushed till June. I am in the process of redoing my bathroom and now the project is put on hold because this vanity is not here yet. I spoke with a representative and they stated the only thing they could do for me is cancel my order - how is that supposed to help me? Definitely letting all my friends know about this - but the site should state when an item is coming in not just keep sending out emails pushing it out. Especially an item that is this expensive.

We ordered a rug for our dining room from Wayfair. When it arrived and we unrolled we were pleased by the shimmering gold color and thought it would work even better than expected. Unfortunately, the rug would not flatten out not then and not later and it remained "lumpy" even after loading it with our dining room table and chairs. I contacted Wayfair and was told to give it a week. One week later, the rug was still lumpy. I contacted Wayfair and was told to send a picture, which I did. In a matter of hours Wayfair replied accepting my verdict the rug was defective and offering to send a replacement. By then I had lost interest in the rug and wasn't too sure a replacement would come without the same problem since it seemed to originate in part in the material composition of the rug.

My latest transaction (in a long line of many) with Wayfair was excellent, as always. My order arrived promptly, free of damage and exactly as described.

It's never satisfying to have placed 5 different orders, and to then receive 3 of those with missing or damaged parts. It's a big pain to constantly call and correct your order, as well as return items, so in that matter, be aware Wayfair definitely has some serious issues in the warehouse- I received an order with missing screws and used parts. Another with crooked lamp base and another with a missing light shade. But, all that being said, their customer service is most certainly a 5-star experience. Quick service (no extensive wait on calls), they also follow up and handle all issues really professionally. No questions asked, no hassle on returns. Overall, I certainly wish they just get it right the first time around, but at least they handle the situation real well.

We purchased a new home and used Wayfair to furnish 75 percent of the home. We had no problems at all with any of the orders. One of the better companies out there right now.

I recently bought a 6 piece patio seating through Wayfair. Upon arrival, we was not able to secure the love seat for the bolts and holes did not align well with each other. I called in to customer service and they provided me with options and helped me right away. After dealing with the kind gentleman who called us, we decided to keep the merchandise at a discounted price. Although we may not be able to use the love seat at its full potential we are, however, able to use the other chairs with ottoman which are absolute beautiful and comfortable. We use them every night. I love shopping Through Wayfair and their customer service is absolutely amazing. Thank you Wayfair.

I ordered 2 sofas and an ottoman for my patio. Being a large order, I expected it to take a while to receive, as well, I expected it to be shipped in separate shipments. I was pleasantly surprised when I received my entire order within 4 days of ordering! I am also very happy with the quality of the furniture! It was easy to assemble and met my expectations!

I liked the item that Wayfair had, and when they offered me a 10% off, I decided that it was the time to order it. Ordering online went fine, but we got a piece of damage so I'll be giving them a call. But overall, I'm satisfied.

My issue was with the lack of communication - I provided custom drawings for the piece, but I had to call the actual company to make sure they got the revisions. Even after multiple emails I never received a confirmation of the changes. For what I'm paying for a glorified piece of granite this is unacceptable.

I received confirmation of this order. I have not received ANY updates on the status of this order. However, the payment was deducted from my account & I did not receive any confirmation that my account was paid in full or updates in the shipping date.

Absolutely gorgeous table. The order was delivered in time as promised and the repair service was great too.

We had a difficult move. 29 major items were severely damaged or destroyed. We live over an hour from a large city. Wayfair, "to the rescue". We were able to shop, order, and have delivered many beautiful things. Of course, in the process of buying so many things there were some things that were damaged, or that we decided we didn't like. Wayfair was amazing. In a very short time, our home looks beautiful and we can put these bad memories behind us. We owe a lot to Wayfair, their helpful staff and professional processes. Thank you.

It was nice, but it took forever to get here and no matter what they tell you, both my orders were not brought inside. But the price made it worthwhile.

One of the items on my order was lost in transit. Multiple calls were made to Wayfair and their shipping company but nobody was able to give me answers. I received 2 email notifications that the item will be delivered the next day but nobody showed up. It was difficult to get a refund as the item was already marked ship. Will not order from this company again.

There were a few hiccups at the beginning. The Vanity I originally ordered, which was labeled as in stock, ended up being out of stock, but I didn't find out until a week later. It turned out that item wouldn't be in for another 2 months. I was able to cancel and pick a new Vanity, and the customer service rep I talked to was willing to lower the price to make it more in line with the first Vanity I purchased. It ended up arriving earlier than they originally said, which was great, because it was the last item I was waiting on to complete my bathroom renovation. Although it was a very large piece, and a marble countertop, everything shipped safely and arrived in great condition. Honestly the Vanity turned out much better than I could have hoped. I'm very happy with my order!

When I ordered my furniture, I was not informed until after that the product was not actually in stock. Thus, it took over a month for me to receive my product, which was much longer than I had expected. Although the wait was long, the furniture that I received was exactly what I wanted and I'm happy with the purchase.

I ordered a king frame that was very easy to put together, but it came bent/damaged. Unfortunately I needed to use it right away and it's a very big item to try to return. The other items I ordered came in good shape. The king mattress was not comfortable, so I had to buy a 3" foam pad to go on top of it.

Great customer service!

Ordered the furniture "in stock". It took about 3 weeks to actually get it. I paid for it to be put into the room since it was upstairs. We had just renovated our master suite with new bamboo floors. Well, the delivery team managed to get the dresser up our bedroom, but they made a dent in our wall and scratched the new floors pretty badly at the entry way.

Everything I have ordered from bed frames to mattresses have been excellent quality! I have never been disappointed!

I ordered several items and used my Wayfair credit card. The card seamlessly integrated with the checkout process which was very nice. The items all arrived as promised and delivery was fast and smooth.

Excellent product, excellent service, excellent communication. We are very happy! We would purchase again! Highly recommend!

No matter what you order you can count on their customer service 100%!!!

Everything went smoothly from the initial order to prompt delivery. The price was reasonable for the product purchased. The entire process was quick and efficient. I would definitely order from Wayfair again and have already recommended them to friends and family.

I ordered three items and they all arrived exactly when expected and in great condition. I am very happy with Wayfair!

I bought couches off Wayfair and the delivery people ruined my carpet in my brand new house. I have two holes and no one has done anything besides blame it on me or the carpet manufacture. It's ridiculous. I will not buy anything again.

I was very pleased with the products and pricing available through Wayfair and highly recommend it to anyone looking for quality furniture.

The purchase I made of a cupola was my first experience buying through Wayfair. Although there was an issue with the cupola, the Wayfair customer service staff were very professional at all times, and they provided an "over the top" solution to satisfy me.

Wayfair is awesome!! Saved me tons of money, no problems with my order from beginning to end. And when I gave the wrong review, I emailed to let them know and they sent me a coupon. How awesome is that???

I purchased a very expensive chair and ottoman. The color of the item I received was white to off white. The color of the item I ordered was tanish grey. I contacted customer service and was referred on to a secondary process for resolution. The person who helped me was slow to respond and her communication was extremely confusing. I just wanted to exchange the chair for a more appropriate color. This was not allowed. I was offered to return the chair for an in-store credit or keep the chair and receive a small partial credit to my credit card. I was extremely dissatisfied with the service I received. I have spent several thousand dollars with Wayfair and I will likely never purchase from you again because this process was so horrible.

I have been happy with my Wayfair purchase experiences. Wayfair is responsive and communicates well regarding your purchase, shipping, and any additional issues that might arise.

I prefer to shop online. When I had an issue with something that I purchased from Wayfair, they replaced it and they sent me a 10% offer on my next purchase. It was great with their CSR. The woman I talked to on the phone was wonderful. Also, I order online all the time and it's easy. I searched for what I was looking for, specifically outdoor patio furniture. 10 options came up and I went through them. I wanted more than nine seats per dining. I was able to navigate and narrow my search down in terms of seating. That was helpful.

Wayfair has a wide range of products that I found very interesting, and I’m very pleased with the items I’ve gotten. Plus their website is very easy to navigate. I'll surely be purchasing other things from them in the future.

I like Wayfair's selection and cost compared with other retailers. We were able to use a first time coupon on our purchase and when I made the order, they were well-organized. We followed up with their customer service team regarding delivery cost but have had no issues with them. I highly recommend Wayfair. We are pleased that their products are as advertised.

My wife likes to look at Wayfair's website. She basically likes its layout and the way it displays all the products. We found what we're looking for and the payment method was PayPal so ordering was easy. We were notified before the delivery and it was on time. Everything seems good.

My friend introduced Wayfair to me and I found the advertisement of their stuff nice. It's easy to order through their website and everything I've gotten has been good so far except the part where I have to assemble the stuff.

I've had a wonderful experience with Wayfair. Because I'm an interior decorator, I could get 20% off everything I order. But I have chosen not to do it that way. I've ordered several things from them and quality of their products is wonderful. I did get a chair that I had to return because it was defective. The cushion kept falling out of the chair when I'd sit in it. But they refunded all my money and didn't charge me to restock it. They took care of it immediately.

It is easier to look online and see what I wanted and I had seen something in a store somewhere and it was less expensive online, so I purchased a few things through Wayfair. The problem that I always have is forgetting my password. There was a table that was damaged and I ended up getting my money back. It's easy to return damaged things, they are pretty good at making things right.

I like Wayfair's items and the prices are reasonable. Ordering online was very easy and they were extremely fast on delivery.

I'm moving and I purchased stuff for my house from Wayfair. Their online ordering process was awesome. I love it. Everything has been easy and convenient with Wayfair. They have crash shipping, free shipping, and everything has arrived intact.

Wayfair has a good selection and I was able to find everything I wanted. Most things are in stock, but I wish there's a separate section for items out of stock. There's a big range in the cost, and I like how some of the stores ship within two days. The only thing that has been difficult sometimes is that with some of the stores, you have to coordinate a drop-off and sometimes it's hard because it's during working hours.

Everything from Wayfair was great. The delivery service was off a bit, though. They were supposed to deliver everything all in one day to my client's house. By the time I got to the client's house at the end of the day, realizing that only the two nightstands were delivered and no one ever contacted me to let me know that they weren't going to deliver the dresser. So I called them and they said their system was down with Wayfair and they'd have to call me back. So they called me back the next morning to let me know that the dresser would be delivered the next day, which is fine, but I didn't get any notification and if I really would've needed it all in one day I would have no clue that it wasn't going to happen. Aside from that, everything from Wayfair has been amazing.

It was on overall great experience with Wayfair. They had a variety of products and the prices were great. Their online ordering process, from getting the credit all the way to the order and delivery set up is very easy and convenient.

Wayfair have product variety, but I wish they send coupons for discounts. They don't do that at all unlike the other store I shop at where I was regularly getting discount coupons, so when both stores have the same product, I go at the other store. Then sometimes, we have defective items from Wayfair but they ask us to split the cost and return them. That doesn't make sense. If something is not right, we shouldn't be paying for return shipping. Having said that, Wayfair has been satisfactory.

The online ordering process was easy and Wayfair's website was an enjoyable experience. I like the look and the pricing but I haven't received the merchandise yet and don't have any idea when it's going to be delivered.

Wayfair has better shipping and is faster at getting products to the home. They have a lot of options on their website and the online ordering process was very easy and straightforward. I’ve had a really great experience with them. There was a chair that didn’t work out for me and another time where I couldn’t assemble something with a lot of help and they sent me a replacement or a credit which I felt was a very positive thing. So if there’s a future time when I may order something again, I’ll definitely consider Wayfair first because the customer service is wonderful and if there's a problem, it's very easy to fix.

I just moved to Arizona from Massachusetts. I brought furniture with me but once I got here, none of the furniture I had went with the house so I donated all the furniture and decided to buy new ones. I was on Wayfair's site morning, noon, and night looking for what I wanted and I found beautiful stuff. Wayfair has a lot of gorgeous things, people have to know how to pick.

I went with Wayfair because the selection is good. But the best part of it is things are in stock and get delivered promptly while the price is right. It's competitive and in most cases, better. Availability is the issue in other retail stores and they can't deliver the next week or within two weeks as Wayfair can, so that's priority for me there. The quality is the same as others, but it's quicker and the price was better. I'm going to buy more, but I'm going to use a special financing. However, the card hasn't arrived yet and I was told that I need that before I could order online. Customer service is excellent and the online ordering process was very good. I had my billing address and delivery address as two different things and I screwed it up in my initial online purchase, but when I contacted them, they made sure it got delivered to the right place.

Wayfair's site was easy to navigate, and their product, along with its cost and quality, drew me to buy from them. I even got to avail of special discounts and promotions that they offered.

Wayfair's website is easy to use and they carry a large amount of products. After I put in an order, I still went online to look for some lighting and found a website that had the same prices as Wayfair with a 20% discount, which was quite a bit of difference. I went online to Wayfair since I can email a question and I got a call back. It took a really long time and the rep said to send her the information, which I did. I didn’t get a call back for a while. I called back to speak to customer service and was able to speak to a nice lady who was able to give me the last price. Then one of the lights that I got was broken and a lady sent out a new one. The last lady I spoke to is a good asset to Wayfair.

I was looking for a lifetime shed, and I went with Wayfair due to their price and the availability of what I wanted. We had to call them because of the size of the item that I was ordering. We're shipping an 11" by 21" shed to Hawaii so I coordinated with the Wayfair customer service team, and they've been very helpful. We figured it out and I'm sure we'll still do a little bit more before we get to the end. I'm very pleased with Wayfair and I'm assuming that I'll be happy as well when the shed finally arrives.

I enjoyed what I saw when I had first looked at Wayfair and I fell in love with the whole site. They also had a lot of good reviews. The price was nice and for the quality, it was a whole lot cheaper than other places. Their service reps get everything straightened out, like when all the pin for my shower were sent in the wrong way. So a new one is coming tomorrow. I have been treated fairly and gracefully no matter who I talked to. They did really well helping me out and giving me their number to contact them if I had to request things. So I enjoy that.

I was given information on what to order at Wayfair, so I placed it and there wasn't anything difficult about it. In the last order, they sent me an email to tell that it was going to be delayed. One thing though is they don't have a phone number on their website. I had to go online and google it. That's not convenient for somebody who wants to place an order over the phone.

Wayfair was a little bit more expensive, but my order came with the counter, faucets and backsplash. The backsplash is broken though and I don't know if that can be replaced. What's interesting is that Wayfair promotes that it was delivery into the room of my choice and I have read reviews that customers were told to unwrap their orders while the delivery people were present so that they could determine if there's any damage with the order. When my order was delivered, we were still doing work in the bathroom and the delivery people said they can't wait while the orders were unwrapped. So they brought my order in and it could have been all damaged and I wouldn't have known until I undid it. They also left the pallets here which I have to figure out what to do with them. But overall, the experience met my expectations.

At that time, Wayfair's selection was better than others. Ordering online was easy enough and I like how quickly the deliveries come which has been very nice. I'm happy with their service.

I purchased a large clock several months ago on the American site and was very happy with the cost. I tried ordering a rug last week and was redirected to the Canadian site. I was unable to order on the American site. On the American site, the rug cost $222.00, but on the Canadian site, it was almost $500.00!!. There is no way that the exchange and shipping amounted to that much!! Very disappointed in Wayfair pricing on the Canadian website. Seems like Canadian customers are getting ripped off!!

Once I found an item from Wayfair, I didn’t look at different kinds. The ordering process was easy. I like the price.

After my first purchase with Wayfair, I've gone back to them because the experience was good. They had what I needed which the other sites did not. Even though I may pay a little bit more sometimes, it doesn't bother me because if there's anything wrong with the order, they would take care of everything. They are probably one of the best online companies to work with especially if you have a problem and just amazing to deal with. I couldn’t recommend them more if I owned a stock in them. Their customer service is always amazing. They are awesome at calling you and follow-ups. I had a damaged item a year ago when I first ordered from them, and everything they say they would do, happened. The online ordering process was simple, fast and efficient.

I like that Wayfair is a fairly extensive website. They are the only one that carries the item I needed. Cost was good. The contractor didn’t say anything to me so I believe quality is good as well. Ordering online was very easy and convenient. I have recommended Wayfair.

I found the product I'm looking for at Wayfair's website. The ordering process online was perfect and I'm happy with their service, so far, though I am yet to unbox the items.

I like Wayfair's website where I can narrow down what I'm looking for. It's very easy to shop and I would seem to always find the things that I'm looking for. The availability has been good and the prices have seemed to be the same as that of other stores.

I got a mail from Wayfair so when I moved, I got a packet of coupons including a 10% off coupon. Wayfair's selection was great, pricing was pretty good, and the shipping was great. Since I've moved, I needed to get furniture so I made one real big purchase and definitely leveraged the 10% off greatly. I had two interactions with their customer service representatives and they were good. It was when I bought a $6000 table and then the next week, the price was actually $4500. So I called and said, “Hey, is there any way to get the promo like this discount because my purchase was just a day ago and it was $6000.” And they’re like, “Yup, no problem.” There was no back and forth, they just did it and it happened. I got a thousand dollar credit and I’m very satisfied with the whole experience. Their site and the whole online ordering process was very smooth, easy and in fact my customer service interaction was through their web interface and that was easy too.

I Googled a light fixture and Wayfair popped up. The price was pretty competitive. I spoke to a very nice woman when I was making the order and since I was doing a bulk order, she discounted it for me. So that made it a wonderful experience.

Wayfair has the lowest price and we're happy with them. Our purchase is still being shipped but the online ordering process was fine.

My wife told me about Wayfair. I like that there's a delivery choice. So far, we had a fine experience with them. Their online ordering process is generally easy. However, it doesn’t recommend a lot of similar products very well and sometimes I find items on other websites that I don’t find on Wayfair.

I purchased an accent chair and I decided to cancel a couple of days after my order. I spoke with the representative at Wayfair and she said I would be getting my refund back to my credit card and that the item has not been shipped. An hour later, I received an email stating that the item has been shipped and that I would be getting charged for the shipping. That sounds absurd to me when I purchased the item without seeing it in person and I don't have the opportunity to return it freely. I rather spend my money with other retailers that do provide the opportunity for customers to return without any hassles. I will never buy with Wayfair again! It will be my first and last time!

I was looking for furniture online when I came across Wayfair and purchased from them since I can get my purchase shipped to my house for free and it feels fast. I used a coupon for the purchase and the online ordering process with Wayfair was very easy. But then, I had to send my order back. The customer service was good and they were able to make everything right for me and get it back to me in a timely manner.

Wayfair's product cost, quality and availability is better compared to other stores. I was able to use a first time purchase discount code. And then for another recent purchase, I was able to use a coupon as well. Ordering online was definitely easy to do. The only negative experience we have is that a recent order that we purchased is now back-ordered. It's a playset and there's been a delay in shipment, which means a delay in getting the person to install it. Other than that, it's great and convenient.

My mom shopped a lot from Wayfair. Their website was very easy to read and I’ve always had a good experience with them. I paid a bit more for something because I knew it would come quicker. Everything has been fine with them.

Wayfair has a good variety of products and the prices were comparable or better when we looked around town. One of the benches came with a spot on it so they're sending us another one. They're very polite and friendly. They had a good reputation for customer service and didn't give me hassle about anything. We trusted that if we had an issue, it wouldn't be a problem. The online ordering process was easy as well.

Wayfair's website seemed like a good way for me to find the products I was looking for. But we had a very difficult time with the delivery of the product. It was supposed to be delivered on Tuesday, and we got a call saying it would be here on Friday which was significantly later than we had thought. On Friday, they called and confirmed it would arrive within 30 minutes but they never came. I called later in the day and they told me it would be delivered on Saturday around 1. But they didn't show up until 2:30 and they didn't bring proper materials to unload it off the truck. I tried to complain to Wayfair about the delivery company they were using because it was a very bad representation of their brand, but I could barely get into customer service to tell them.

Every fear of having something ordered from an unknown online only retailer came true. I had placed an order for $4,000!! And first of all the package didn't ship (I was moving) and because it's now weeks later, I searched to find out why. They had sent me an email I guess saying my order was on hold because of my address for billing not matching... We got that fixed yesterday. The man said it is the warehouse and will update when shipped and they should have just simply called me! Call your customer with a large order!!! Today, I get an email saying that they couldn't verify "authenticity" of order and it has been cancelled!! Who knows, maybe this is for the best. Beware of ordering from this place!

I found at Wayfair the kitchen table that I liked, and I stayed with them to look for more merchandise. I had more selection and the prices were competitive. The ordering process was easy. I found the items that I wanted, put them in the cart then purchased the items. I was pleased that they offered me the opportunity to apply for their credit card right on the spot. I was accepted and I was given a choice of either, a 40% discount or free one-year interest-free financing. So that was a nice option. I would recommend them. The merchandise that arrived were of very good quality.

I knew other people who had used Wayfair before and they said it wasn’t that hard to put stuff together. Plus, there’s so much different stuff and they deliver. I wanted someone to put our bed together. However, they wanted $400 to do it. It was way over-priced. I thought you pay the hundred dollars to Wayfair and then someone put it together from there but no. You have to go through the Porch service to find the contractor in your area. I was confused about that. There was no email saying this is what’s going to be happening. Other than that, everything that we got was exactly what it said and in good condition. Nothing was damaged.

I really did not like them disallowing my purchase. I had this purchase approved through my bank, I am moving to a new address. This table was suppose to arrive within days of my move-in date. I confirmed the purchase with their customer support team, and my bank. The purchase was disallowed, they never contacted me. When I ask about the delivery, they stated that I would need to reorder the table. Wayfair should give a discount and expedite shipping to make up for their mistake. They should have just called me. Canceling an order is extreme, especially when I went through customer support to purchase the product. I was going to order a bed, but I don't think you will ship it when promised.

Overstock didn’t have what I wanted and so I purchased from Wayfair. I got a 10% off coupon in the mail when I moved. Their online ordering process was easy and they're good so far.

There was no problem with Wayfair's online ordering process. The item that was delivered is very heavy and they brought it inside. They damaged the entry door a little bit and my wife was concerned about that. I'd recommend them to a friend, though.

Wayfair is terrific. The little problems that I had, they corrected right away. They made the whole transition fantastic. I had a little incident with the furniture from a previous store that took my money and went bankrupt. When I contacted Wayfair, they had the exact set and worked with me to get it to my door as soon as possible and all went well.

I like the inventory Wayfair had. I love their site and I've gotten multiple things from them. The cost of products is great also. The first time I've ever had a problem with them was when I ordered a faucet. I put in my zip and hit the expedited shipping and it said it would be coming in today, but it's not going to be shipped until next month. So there was something wrong with the information that was available – either a glitch in their system or there’s something between the supplier and Wayfair’s site. They said that shouldn't have happened and sent me an email asking if I still wanted the toilet I ordered since the faucet was out of stock, which I thought was a silly question. Nevertheless, that was the only problem and I will use Wayfair again.

Wayfair had exactly what I wanted and their price was cheaper than other websites. It was extremely easy ordering online and they gave all the dimensions of the product. I've ordered several things from them, but I'm not very happy with them right now. We emailed them because we needed instructions and they said they were in the box, but they weren't. We did our online chat with their customer service and they were fine, very prompt, got back to us immediately, and instructed us. Their staff sent me an email, so they were helpful. But they couldn’t help us with what we needed. Also, we've unpacked everything and the countertop is chipped on both corners. I'm going to have to contact them and find out what they need me to do about that. Those aside, it's been a good experience and I'm happy with their products. I definitely would order from Wayfair again.

We purchased from Wayfair for a new office. We went with them because of their prices and the ordering process went well. I tried to coordinate with them to have everything arrive on a particular date where I was going to be there to receive all the packages. We had an agreement that it was going to happen but none of that did. So I had to work on my own with the shippers. I was paying extra fees with UPS and I had to ship stuff going to another location because they couldn't make it work. Other than that, the whole experience was great and we really like everything that we got.

I saw a product on Wayfair.com priced at 509.00 (USD), and the exact same product on wayfair.ca priced at 1129.00 (CDN). I contacted them to ask why such a huge discrepancy in the price for Canadians, they did not respond. I know the Ontario tax as well as customs duty are included in the price at Wayfair.ca for Canadians, but even with that built into the price and even with the exchange rate between USD and CDN the price is still very inflated for Canadians. How can you justify that? 509 usd converted to cdn is 659.00, plus the 9.5% customs duty for furniture imported into Canada, total now is 721.00, plus the 13% Ontario tax, the total now is 815.00. So why are they charging Canadians 1129.00. And their site said FREE SHIPPING. I am waiting to get their response as to why they are inflating the prices for Canadians.

One of my girlfriends had bought an apartment and had sent me one of the things that she was looking on. She told me that I would love Wayfair, and she was right. I absolutely love it. I've done quite a few purchases. They have scheduled deliveries and I can check it out online. Their online ordering process is simple, and as long as I have the online information I feel wonderful and it's good to go.

Wayfair had items that interest me. They had the items that I was looking for, the style and the design was more of what I was hoping to get. Now, I need to switch a bar stool that I got and the process of reshipping it back to them is a pain, but I haven't called them about it yet.

Wayfair has the no interest. Their reps were great and I haven't had any trouble in the process. I've been really impressed with their packaging and have ordered a lot of items because I've changed homes and hadn’t had anything damaged.

Wayfair had the look of the vanity that we're looking for. We received it yesterday and from what I saw, everything is as advertised. Our experience has been good so far, and I'd do it again if I get through this and everything comes out of the boxes as I anticipate.

It was excellent with Wayfair. Their pricing was very competitive and that's why I used them.

I've had good experience with Wayfair. I bought a $3200 item when I first bought. I was skeptical but when I got it and put it together, I was so pleased so I bought some more stuff. The price is what made me choose Wayfair. During the ordering process, the website was easy to navigate and I like the way they have a tracking system of where your package is. I'm satisfied with Wayfair.

It was great with Wayfair. I had a little bit of a hiccup in the beginning but they got it fixed. When I called and made the order the first guy was absolutely helpful. The problem was that I got my orders mixed up as the furniture was not what we talked about. I ordered at 10:30 am then called at 3:00 pm to cancel. A lady answered the phone and told me she can’t guarantee the cancellation. She made it difficult to stop the process knowing that it took place a couple of hours ago. It was a little bit of pain to cancel an order. She bounced me off to somebody else and the next person I got on the phone made it better and smoother. He fixed the approach of the other person and was able to do it. I went back online two days later and spent the same kind of money again.

I received a patio table and six chairs. When we received the items 3 chairs were damaged and table leg damaged! When we called them we were told that they would send us replacement chairs 3 and a new leg! After a week of having them, all 6 chair legs were leaking rusty stuff! My new patio rug is ruined and stained from the legs of the chairs. After calling Wayfair and after talking to 4 different delivery specialist with Wayfair. And during all 4 conversations and promised several different things! I still have a stained rug that I paid $170 for and 6 chairs with rotten legs. They still have done nothing for us.

Found Wayfair on the internet and I like the options it has compared to other companies. Their website is easy to navigate and search upon. However, I ordered a table too long and I need information about their returns and exchanges.

Wayfair has been very easy to work with and their products have good quality for the price.

Everything I've ordered in Wayfair came in a timely manner and the product was represented well in the pictures. I have one item that I had to return because the box was smashed. That was a problem with the shipping. Overall, it's been a good experience.

Wayfair's cost was better compared to others, but the availability ended up not being better. I ordered online and their website was very easy to navigate and it was easy to place an order. When I first called their customer service because my product was never received, they were helpful. But on the second one, I called about the delivery schedule and I was given a poor level of customer service. The guy needs to care about his job. He clearly is just going through the motions and collecting his paycheck. Overall, I'm dissatisfied and I won’t place another order with them.

I found Wayfair by just searching online and I like what they had. Their website was easy to navigate and I can find the products that I am looking for. I'd recommend them to my friends.

I've recently bought many items from Wayfair because it's nice that the order comes right to my door. Their website is very good about saying what's available. When I'm given a date when the item is going to show up, it shows up by that day. A lot of websites show something is available and then when you order, suddenly it is in back order. So, I'm very pleased with Wayfair.

The prices are affordable, website is very easy to navigate and there's a lot of choices. Works for me. Wayfair usually doesn't charge shipping, which is great, and their prediction on delivery is accurate. I was requesting a 10% discount from their representatives and they were on top of it.

I was pleased with the look of the products that I saw in Wayfair. However, there was an item I ordered that was in stock when I placed my order then it ended up on backorder for three months. When I checked my Idea Board where I saved it, it was shown as discontinued. I canceled that order and picked something else. Also, I had ordered four sets of faucets and only one came. When I called them though they were very quick to get the other three out to us. Some of the experience with Wayfair was great and some was not.

I had to contact customer service because one of my bar stools was received damaged. They took care of it and I should be receiving a new one. I then had to contact Wayfair again because I ordered some larger furniture that was coming from a delivery company which I had an issue with. What had happened was the delivery company was supposed to call 30 minutes prior to arrival but they didn’t and because they didn't ring my doorbell, the furniture was left blocking my front door instead of being placed in my garage.

I am very satisfied and pleased with Wayfair. I've ordered from them because the comparable items were more expensive at other businesses, and Wayfair's free shipping was a big deal. But I only had a couple of options on the delivery, and both options resulted to them just dropping the items outside the house. It would have been nice if there was an option for them to deliver whether that's an extra fee on my part because I ordered some large heavy furniture. But I got 10% off on the last order we made and I hope I can also get a discount on the one that should arrive next week.

So far it’s been great with Wayfair. I’m building a house in Africa and I was looking for something unique. I looked at Home Depot, Lowe’s, and when I checked out Wayfair, their things are different from what other stores have. Ordering online was very easy. The response when the delivery came was great and I can’t say anything bad about it. I called them once because one of the toilet seats they delivered was broken. Their rep was very nice and the broken seat was exactly replaced. The rep also e-mailed me to check if everything is fine. Customer service with Wayfair has been great. My only problem is that the credit limit they have on my card is too small. But my overall experience has been the best.

I was able to find the product that I wanted at Wayfair. It was great. We purchased some items and it was about $3,000. Then when I went to purchase again, I did not see that credit which had happened in previous orders. So, I was scratching my head wondering why. Overall, it was easy with Wayfair.

I ordered a Tufted Recliner on 4-26-2016. It arrived in a fairly decent time frame. Not the reason for this review. When I opened the box, a strong odor came from the product and emanated throughout my room and into the other rooms of my home. I opened the windows and ran my fans but the longer it was out of the box, the more the toxic odor emanated. I then read a label affixed to the bottom of the chair which read the following: "The chemicals in this product have been known to cause cancer in the State of California." The box was labeled China as was the label saying where this product was mfg.

I am still awaiting patio furniture I originally ordered two months ago. After waiting a few weeks I was told my order was on back order and would be delayed. I then cancelled the order as we needed it sooner. I called Wayfair and the customer service agent recommended a similar style and called the warehouse to confirm that it was in stock and would be shipped within the week. Three weeks later I receive an email stating it was on back order and gave an even longer projected delivery date. I'm with customer service rep and they don't have a recommendation as to how to correct their two expensive mistakes.

The company responded and sent someone to repair. However, the repair person refused to enforce the other buttons to eliminate future problems and would only repair the two needed. Hope the other buttons don't pop.

I have repeatedly tried to unsubscribe from Wayfair's email list. The link provided on their emails to unsubscribe does not work and hasn't worked for months. I have also tried replying to their emails with no success.