Wayfair Reviews

The cases were both damaged and scratched.

We have ordered a number of items from Wayfair (perhaps 20). For the most part, we happy the items and very pleased with the prices.

I ordered these lamps to replace the ones on the exterior of my home. Product was delivered quickly and quality of the product is better than I anticipated. I recommend this product.

I ordered my bed frame and was given an estimated delivery time from two weeks of my order date. On the last day of my "estimated arrival date" I was notified that it was being delayed another two days, then it finally arrived 7 days later. The only courtesy that customer service could provide was helping me cancel my order. Never again Wayfair.

The vanities on time but one was damaged. Both the counter tops were damaged. It was a challenge to get the delivery personnel to allow us to check the counter tops for damage. Wayfair upon asking the rep, discounted the damaged vanity by $400. We are getting our own repair person to fix it. As the bathroom marble is already laid down then we are told the wood vein counters are out of stock. Had to settle for the rain forest counter tops. They have shipped and yet to arrive. We can only hope that they are not damaged. If so we are in a bad spot! It's been a comedy of errors to date.

Very pleased to get a high quality item at a great/sale price. Even more pleased with customer service – he made sure we got replacement parts for damaged items, in a timely fashion. He saved my big project! Thanks Wayfair.

The customer service rep was very helpful. They checked in product availability and assisted us with a promotion code.

Could not contact local delivery company... left 4 voice mails, with none returned. Took over a week to get delivery once the vanity we ordered arrived in the local area. The faucets that were sent did not work. After installing, I spent close to a day trying to find a water leak... suspecting connecting hoses and buying multiples. Finally, uninstalled the faucets to find one leaking from a bad weld. Had to buy new faucets and threw these out.

Great service, my furniture arrived earlier than expected. Awesome communication. I knew what was happening with my order at all times.

The gazebo is very nice. Sturdy and seems to be well made. It took my engineer son and husband 13 hours to put together. I have only had it two weeks so hard to tell how it will be over winter, but so far very nice. Lots of pieces!!

I had a good experience with Wayfair. Things arrived as expected.

Very easy transaction. Shipped out quickly and product was as described.

Out of stock situation weeks after an order is just poor business practice.

Wayfair is an excellent source for all my new home decorating. I started fresh with my new home new everything and I having been buying over 9 months from Wayfair and putting in my home from beds, chest of drawers, nightstands, armoire, end tables, french chairs, rugs, sofa, love seat, knickknacks, throws, blankets, etc, and I am not done yet. The quality of the products are good and sometimes much better than I expected.

Our order of the Lifesmart Reward 15 Jet Traditional Round 5 Person Spa with Cover was delivered on the day promised. However, we were unable to set it up and have it ready for our party as planned for the weekend because it arrived without the cover! I cannot give my experience more than a 1 star rating (based on promptness of delivery) because it kind of ruined my party plans. I still have not heard from a customer service rep regarding this. I will update on the actual functionality of the hot tub once I am able to use it. I do not want to set it up without the cover as we have trees in full bloom nearby and I don't want debris in the tub.

Bought the item April 8, 2016, delivery came on May 18, 2016. Never will shop with Wayfair again!!!

The website was easy to navigate and offered many options in the area of interest (bookcases). I was a little disappointed with my delivery experience. I paid the additional fee for delivery and assembly, and selected the time window in which the bookcases would arrive. I was told I'd receive a call 30 min prior to arrival. I received a call 10 min *before* the delivery window opened and was informed the truck had arrived (the delivery window had not yet started, so I was not home). Additionally, upon close inspection of the bookcases, there are clear scrape marks on the inside walls of the bookcases (presumably where the shelves were stored in transit). Overall, I had a pretty good experience as a first time shopper at Wayfair.

The sofa was just what I ordered! The delivery service was awful!! I paid for it to be put in a room and the service said they could not in rate it policy. It made the sofa way too big to get through a door!! I had to pay another service 200.00 dollars to put sofa in. I will not be ordering anymore big pieces!!

Everything is as good as I expect it.

I bought a soaking bathtub and faucet for it. Both items were well priced and delivered quickly. I'd definitely use Wayfair again.

I have used both Joss & Main and Wayfair many times to either order something, ask questions about a particular item, etc. I have always received outstanding service in a timely manner. I have only once not received an answer that they couldn't find for me. Everyone has always gone the extra mile and I applaud their efforts! Keep up the great work and thanks much!

Product looked as good as shown online. Dinette set was easy to put together, and instructions were simple to follow. The only problem I had was the length of time for the dinette set to be delivered to our house. Overall though I am pleased with my experience with Wayfair.

Overall has great variety. Shipping wise was okay. I've received some order on time and one over a month now and still waiting on my order.

The tracking system was perfect and both items arrived right on time. Free shipping sealed the deal. It was a great experience and the products are both great.

We purchased a new house and while working, couldn't find the time to shop for certain items. I saw commercials for Wayfair and decided to give it a try. Best decision ever made. I purchased 3 comforter sets, a large rug for the living room, towels, sheets, vases and a set of Henkel knives. I am about to order a set of lamps that have just gone on sale. They are very good in letting you know when something is out of stock and when to expect it. I only returned an item, a comforter set. The return was easy and they credited my account within 3 days. All of the other items that I purchased are of good quality and a good price. I will definitely continue to use Wayfair and recommend them to friends and family.

Swan sofa - Beautiful beyond compare!

Abbey 60" Double Bathroom Vanity Set - We were in the middle of a bathroom renovation when our contractor informed us that the bathroom vanity/sink combination he ordered had been backordered for at least a month. We did our research and found this unit on Wayfair. I contacted Wayfair telling them we needed this unit ASAP. A rush was placed on the unit which was shipped from California. The unit arrived in a week! The unit was well packaged. However, the backsplash was broken in several pieces. The sink and vanity were in great shape... very well built, solid unit. The sink and vanity are attached as one unit. It is very heavy!

Was kept informed of status of order. Very quickly shipped and arrived already assembled, which I love!

I am satisfied with the products I received and the speed of delivery.

I ordered a couple very large items and they arrived by small delivery truck on time as scheduled. He was very helpful and nice. A cushion was missing and I e-mailed Wayfair and they shipped one out immediately. Great experience with a great company. I will be ordering again.

I was very happy with what I received from Wayfair. And, in addition, I was very happy with the way they responded to a part that was damaged. My experience with SAW on the other hand was not as positive. The repair individual was not as friendly and was condescending. He also would not admit that he had knocked on the wrong door and I had to go outside to find him. He asked if maybe I had been sleeping when he knocked on the door when in fact I was waiting at the door for a knock all morning. My dogs also would have alerted me to a person outside.

The original estimate for delivery was 2-3 weeks. Immediately after purchase, I received an email that said it would take up to 5 weeks. Last week, I received an email that extended the delivery by another 3 weeks and my piece is "backordered". I sold my living room furniture anticipating that my new furniture would be here at 5 weeks. Now I have a naked living room and am disappointed with my first experience with Wayfair.

Amazing experience. Excellent quality and prices. I furnished most of my house with Wayfair and looks fabulous. Lots of compliments.

The furniture is amazing! It arrived on time and was easy to assemble.

We originally ordered a gray bathroom vanity in March. We were then sent an email stating it would be back ordered until the end of May. So we cancelled that order and ordered the vanity in white at the beginning of April. It said it was in stock on the website. We received an email the next day stating it was on back order until the end of May. We received a second email about a week later stating it was now back ordered until July. Our bathroom renovation is now on hold because of this.

I ordered a fairly large Suncast 8 x 16 shed from Wayfair. On their website at checkout I had the option of paying $69 for assembly. I placed a call into Wayfair to confirm this was correct as I knew there was quite a bit of labor involved in assembling these sheds. The customer service rep confirmed the shed would be fully included with the $69 delivery.

It was a great experience ordering from Wayfair online. The order came very fast and I was happy with my purchase!

I was assured over the phone by a Wayfair customer service agent that the Vega Opal Flush Mount light fixture was off-white, as pictured online, but that is not the case. I bought several of them for our new home, and, unfortunately, must now put up with pure white fixtures. I see that the listing online has now dropped the word "opal," presumably in response to a similar complaint. What bothers me most is how adamant the person on the phone was about the off-white color. I told her that conflicted with the definition of "opal glass," which is white diffusing glass, but she insisted that the color is the pinkish white one sees online. I have no complaints about the other items in my order.

Is there enough space for all the positive things I have to say about the experience I had with Wayfair? Let's start with the phone rep I worked with... Ashley ** was wonderful! She was patient, helpful and knowledgeable. I purchased a vanity, 2 medicine cabinets (which I found at another website - but she got for me), towel bars, hooks and rings, lighting and faucets. The vanity arrived with a chip on one of the legs. One quick call to Wayfair, with no arguing, and I chose to have a professional furniture repair company deal with the chip rather than replace the entire vanity. I received a call from the repair company within half-an-hour of reporting the problem to Wayfair. The wrong robe hooks arrived - I received the corrected order three days later! All in all a wonderful experience.

I did not realize that my items will not be delivered until July 11th. I would not have purchased them if I had known I had over 2 months to wait. I need the desk for my home office. I am going to look into cancelling this order.

It was about one of my purchase that I want to get payment plan. They were good and nice. Understand and solve my problem easily.

Orders are always delivered quickly. Products are well made and exactly what I am looking for.

Good quality, very heavy and sturdy. Delivery was easy and was packaged quite carefully.

Ordered a patio set in March with an expected delivery date of mid-April. The set ended up on back order but was notified immediately by Wayfair of the delay and given a new delivery date. It arrived on time and is exactly what was pictured.

I looked everywhere for an outdoor set for my deck. I finally decided on this set for many reasons. Two were because it came with 2 sets of cushion cover and it was in stock. I ordered April 1st and was told it would ship April 8. That day came and went and I never got word it had shipped. So I called Wayfair and the next day I received an email that my set was out of stock and wouldn't get to me until the second week in May!! I had no choice but to sit and wait.

Wayfair is by far my go-to shopping site for all home goods and furniture! The quality is superb, reviews, answered questions, descriptions and pictures are spot on, and the customer service is unparalleled. I am one happy customer and plan to use Wayfair for many home purchases to come!

I have ordered several things from Wayfair recently. I ordered two bunk bed sets with trundles, and an ottoman. I am so pleased with everything. The quality is excellent and the service I experienced was outstanding.

Very good service, friendly staff. I am very happy with my order.

I ordered a dresser and it was damaged in two places. I called and also sent an e-mail. NO RESPONSE FROM YOUR TEAM.

I have lots of stuff that I've purchased in the last 2 months and everything was great!

Wayfair Customer Service is always friendly, courteous and knowledgeable. They always answer my questions and handle my requests for return immediately. I recently ordered an over-the-toilet bathroom cabinet and didn't realize until late the night I ordered it that it was too wide - 28" instead of the usual 24" - I assumed they were all 24" wide. The order was cancelled immediately although it was already being prepared for shipping. In fact, I bought everything for my new condo from Wayfair and will continue to do so for whatever else I need for my new home!

My order was placed 4/3 and I still have not received my whole order as of 5/19. I had to make 7 phones to Wayfair and the delivery people each time saying, "Oh, they will call you shortly (the delivery people)." After watching my stuff it in the warehouse for over 10 days finally got a hold of someone and they said, "Oh, we were missing something so that was the delay in delivery." Then they delivered yesterday only. They didn't deliver everything. Now I have to wait until tomorrow for my other part of patio furniture. After spending over $1000 and having to wait 6ish weeks and all the issues with delivery they only offered me a 10% off my next order (coupon expires in July). If they offered a discount on my order or a before coupon (like 40% off) I would be happy but I have no problem saying that my experience with Wayfair was terrible.

The ordering process was easy. The items I ordered looked better than the pictures on the website. Overall I was very pleased. My only complaint, which is a huge complaint, is the bed frame that I ordered cannot be put together properly. I have never seen a bed frame like the one that we received. The side rails do not line up with the screws to screw it into the head and foot boards. The screws, when screwed into the head and foot board are crooked and when trying to add the washer and nut, you can't because there is not enough room between the screw and the wood to properly tighten it. Very displeased with this seeing how spent so much money for the bed frame and you can't even put it together.

I ordered a vanity for our master bathroom remodel. The delivery and efficiency of the delivery was exceptional. I love Wayfair. Their prices are comparable to other websites and the merchandise is always above expectations. I would order again.

I'm not happy with the way Wayfair handled their inventory. I ordered a vanity and it said it would ship out by May 6th--not being able to get to me till on or before 5/19. I'm on my second email stating the order is being pushed till June. I am in the process of redoing my bathroom and now the project is put on hold because this vanity is not here yet. I spoke with a representative and they stated the only thing they could do for me is cancel my order - how is that supposed to help me? Definitely letting all my friends know about this - but the site should state when an item is coming in not just keep sending out emails pushing it out. Especially an item that is this expensive.

We ordered a rug for our dining room from Wayfair. When it arrived and we unrolled we were pleased by the shimmering gold color and thought it would work even better than expected. Unfortunately, the rug would not flatten out not then and not later and it remained "lumpy" even after loading it with our dining room table and chairs. I contacted Wayfair and was told to give it a week. One week later, the rug was still lumpy. I contacted Wayfair and was told to send a picture, which I did. In a matter of hours Wayfair replied accepting my verdict the rug was defective and offering to send a replacement. By then I had lost interest in the rug and wasn't too sure a replacement would come without the same problem since it seemed to originate in part in the material composition of the rug.

My latest transaction (in a long line of many) with Wayfair was excellent, as always. My order arrived promptly, free of damage and exactly as described.

It's never satisfying to have placed 5 different orders, and to then receive 3 of those with missing or damaged parts. It's a big pain to constantly call and correct your order, as well as return items, so in that matter, be aware Wayfair definitely has some serious issues in the warehouse- I received an order with missing screws and used parts. Another with crooked lamp base and another with a missing light shade. But, all that being said, their customer service is most certainly a 5-star experience. Quick service (no extensive wait on calls), they also follow up and handle all issues really professionally. No questions asked, no hassle on returns. Overall, I certainly wish they just get it right the first time around, but at least they handle the situation real well.

We purchased a new home and used Wayfair to furnish 75 percent of the home. We had no problems at all with any of the orders. One of the better companies out there right now.

I recently bought a 6 piece patio seating through Wayfair. Upon arrival, we was not able to secure the love seat for the bolts and holes did not align well with each other. I called in to customer service and they provided me with options and helped me right away. After dealing with the kind gentleman who called us, we decided to keep the merchandise at a discounted price. Although we may not be able to use the love seat at its full potential we are, however, able to use the other chairs with ottoman which are absolute beautiful and comfortable. We use them every night. I love shopping Through Wayfair and their customer service is absolutely amazing. Thank you Wayfair.

I ordered 2 sofas and an ottoman for my patio. Being a large order, I expected it to take a while to receive, as well, I expected it to be shipped in separate shipments. I was pleasantly surprised when I received my entire order within 4 days of ordering! I am also very happy with the quality of the furniture! It was easy to assemble and met my expectations!

I liked the item that Wayfair had, and when they offered me a 10% off, I decided that it was the time to order it. Ordering online went fine, but we got a piece of damage so I'll be giving them a call. But overall, I'm satisfied.

My issue was with the lack of communication - I provided custom drawings for the piece, but I had to call the actual company to make sure they got the revisions. Even after multiple emails I never received a confirmation of the changes. For what I'm paying for a glorified piece of granite this is unacceptable.

I received confirmation of this order. I have not received ANY updates on the status of this order. However, the payment was deducted from my account & I did not receive any confirmation that my account was paid in full or updates in the shipping date.

Absolutely gorgeous table. The order was delivered in time as promised and the repair service was great too.

We had a difficult move. 29 major items were severely damaged or destroyed. We live over an hour from a large city. Wayfair, "to the rescue". We were able to shop, order, and have delivered many beautiful things. Of course, in the process of buying so many things there were some things that were damaged, or that we decided we didn't like. Wayfair was amazing. In a very short time, our home looks beautiful and we can put these bad memories behind us. We owe a lot to Wayfair, their helpful staff and professional processes. Thank you.

It was nice, but it took forever to get here and no matter what they tell you, both my orders were not brought inside. But the price made it worthwhile.

One of the items on my order was lost in transit. Multiple calls were made to Wayfair and their shipping company but nobody was able to give me answers. I received 2 email notifications that the item will be delivered the next day but nobody showed up. It was difficult to get a refund as the item was already marked ship. Will not order from this company again.

There were a few hiccups at the beginning. The Vanity I originally ordered, which was labeled as in stock, ended up being out of stock, but I didn't find out until a week later. It turned out that item wouldn't be in for another 2 months. I was able to cancel and pick a new Vanity, and the customer service rep I talked to was willing to lower the price to make it more in line with the first Vanity I purchased. It ended up arriving earlier than they originally said, which was great, because it was the last item I was waiting on to complete my bathroom renovation. Although it was a very large piece, and a marble countertop, everything shipped safely and arrived in great condition. Honestly the Vanity turned out much better than I could have hoped. I'm very happy with my order!

When I ordered my furniture, I was not informed until after that the product was not actually in stock. Thus, it took over a month for me to receive my product, which was much longer than I had expected. Although the wait was long, the furniture that I received was exactly what I wanted and I'm happy with the purchase.

I ordered a king frame that was very easy to put together, but it came bent/damaged. Unfortunately I needed to use it right away and it's a very big item to try to return. The other items I ordered came in good shape. The king mattress was not comfortable, so I had to buy a 3" foam pad to go on top of it.

Great customer service!

Ordered the furniture "in stock". It took about 3 weeks to actually get it. I paid for it to be put into the room since it was upstairs. We had just renovated our master suite with new bamboo floors. Well, the delivery team managed to get the dresser up our bedroom, but they made a dent in our wall and scratched the new floors pretty badly at the entry way.

Everything I have ordered from bed frames to mattresses have been excellent quality! I have never been disappointed!

I ordered several items and used my Wayfair credit card. The card seamlessly integrated with the checkout process which was very nice. The items all arrived as promised and delivery was fast and smooth.

Excellent product, excellent service, excellent communication. We are very happy! We would purchase again! Highly recommend!

No matter what you order you can count on their customer service 100%!!!

Everything went smoothly from the initial order to prompt delivery. The price was reasonable for the product purchased. The entire process was quick and efficient. I would definitely order from Wayfair again and have already recommended them to friends and family.

I ordered three items and they all arrived exactly when expected and in great condition. I am very happy with Wayfair!

I bought couches off Wayfair and the delivery people ruined my carpet in my brand new house. I have two holes and no one has done anything besides blame it on me or the carpet manufacture. It's ridiculous. I will not buy anything again.

I was very pleased with the products and pricing available through Wayfair and highly recommend it to anyone looking for quality furniture.

The purchase I made of a cupola was my first experience buying through Wayfair. Although there was an issue with the cupola, the Wayfair customer service staff were very professional at all times, and they provided an "over the top" solution to satisfy me.

Wayfair is awesome!! Saved me tons of money, no problems with my order from beginning to end. And when I gave the wrong review, I emailed to let them know and they sent me a coupon. How awesome is that???

I purchased a very expensive chair and ottoman. The color of the item I received was white to off white. The color of the item I ordered was tanish grey. I contacted customer service and was referred on to a secondary process for resolution. The person who helped me was slow to respond and her communication was extremely confusing. I just wanted to exchange the chair for a more appropriate color. This was not allowed. I was offered to return the chair for an in-store credit or keep the chair and receive a small partial credit to my credit card. I was extremely dissatisfied with the service I received. I have spent several thousand dollars with Wayfair and I will likely never purchase from you again because this process was so horrible.

I have been happy with my Wayfair purchase experiences. Wayfair is responsive and communicates well regarding your purchase, shipping, and any additional issues that might arise.

I prefer to shop online. When I had an issue with something that I purchased from Wayfair, they replaced it and they sent me a 10% offer on my next purchase. It was great with their CSR. The woman I talked to on the phone was wonderful. Also, I order online all the time and it's easy. I searched for what I was looking for, specifically outdoor patio furniture. 10 options came up and I went through them. I wanted more than nine seats per dining. I was able to navigate and narrow my search down in terms of seating. That was helpful.

Wayfair has a wide range of products that I found very interesting, and I’m very pleased with the items I’ve gotten. Plus their website is very easy to navigate. I'll surely be purchasing other things from them in the future.

I like Wayfair's selection and cost compared with other retailers. We were able to use a first time coupon on our purchase and when I made the order, they were well-organized. We followed up with their customer service team regarding delivery cost but have had no issues with them. I highly recommend Wayfair. We are pleased that their products are as advertised.

My wife likes to look at Wayfair's website. She basically likes its layout and the way it displays all the products. We found what we're looking for and the payment method was PayPal so ordering was easy. We were notified before the delivery and it was on time. Everything seems good.

My friend introduced Wayfair to me and I found the advertisement of their stuff nice. It's easy to order through their website and everything I've gotten has been good so far except the part where I have to assemble the stuff.

I've had a wonderful experience with Wayfair. Because I'm an interior decorator, I could get 20% off everything I order. But I have chosen not to do it that way. I've ordered several things from them and quality of their products is wonderful. I did get a chair that I had to return because it was defective. The cushion kept falling out of the chair when I'd sit in it. But they refunded all my money and didn't charge me to restock it. They took care of it immediately.

It is easier to look online and see what I wanted and I had seen something in a store somewhere and it was less expensive online, so I purchased a few things through Wayfair. The problem that I always have is forgetting my password. There was a table that was damaged and I ended up getting my money back. It's easy to return damaged things, they are pretty good at making things right.

I like Wayfair's items and the prices are reasonable. Ordering online was very easy and they were extremely fast on delivery.

I'm moving and I purchased stuff for my house from Wayfair. Their online ordering process was awesome. I love it. Everything has been easy and convenient with Wayfair. They have crash shipping, free shipping, and everything has arrived intact.

Wayfair has a good selection and I was able to find everything I wanted. Most things are in stock, but I wish there's a separate section for items out of stock. There's a big range in the cost, and I like how some of the stores ship within two days. The only thing that has been difficult sometimes is that with some of the stores, you have to coordinate a drop-off and sometimes it's hard because it's during working hours.

Everything from Wayfair was great. The delivery service was off a bit, though. They were supposed to deliver everything all in one day to my client's house. By the time I got to the client's house at the end of the day, realizing that only the two nightstands were delivered and no one ever contacted me to let me know that they weren't going to deliver the dresser. So I called them and they said their system was down with Wayfair and they'd have to call me back. So they called me back the next morning to let me know that the dresser would be delivered the next day, which is fine, but I didn't get any notification and if I really would've needed it all in one day I would have no clue that it wasn't going to happen. Aside from that, everything from Wayfair has been amazing.

It was on overall great experience with Wayfair. They had a variety of products and the prices were great. Their online ordering process, from getting the credit all the way to the order and delivery set up is very easy and convenient.

Wayfair have product variety, but I wish they send coupons for discounts. They don't do that at all unlike the other store I shop at where I was regularly getting discount coupons, so when both stores have the same product, I go at the other store. Then sometimes, we have defective items from Wayfair but they ask us to split the cost and return them. That doesn't make sense. If something is not right, we shouldn't be paying for return shipping. Having said that, Wayfair has been satisfactory.

The online ordering process was easy and Wayfair's website was an enjoyable experience. I like the look and the pricing but I haven't received the merchandise yet and don't have any idea when it's going to be delivered.

Wayfair has better shipping and is faster at getting products to the home. They have a lot of options on their website and the online ordering process was very easy and straightforward. I’ve had a really great experience with them. There was a chair that didn’t work out for me and another time where I couldn’t assemble something with a lot of help and they sent me a replacement or a credit which I felt was a very positive thing. So if there’s a future time when I may order something again, I’ll definitely consider Wayfair first because the customer service is wonderful and if there's a problem, it's very easy to fix.

I just moved to Arizona from Massachusetts. I brought furniture with me but once I got here, none of the furniture I had went with the house so I donated all the furniture and decided to buy new ones. I was on Wayfair's site morning, noon, and night looking for what I wanted and I found beautiful stuff. Wayfair has a lot of gorgeous things, people have to know how to pick.

I went with Wayfair because the selection is good. But the best part of it is things are in stock and get delivered promptly while the price is right. It's competitive and in most cases, better. Availability is the issue in other retail stores and they can't deliver the next week or within two weeks as Wayfair can, so that's priority for me there. The quality is the same as others, but it's quicker and the price was better. I'm going to buy more, but I'm going to use a special financing. However, the card hasn't arrived yet and I was told that I need that before I could order online. Customer service is excellent and the online ordering process was very good. I had my billing address and delivery address as two different things and I screwed it up in my initial online purchase, but when I contacted them, they made sure it got delivered to the right place.

Wayfair's site was easy to navigate, and their product, along with its cost and quality, drew me to buy from them. I even got to avail of special discounts and promotions that they offered.

Wayfair's website is easy to use and they carry a large amount of products. After I put in an order, I still went online to look for some lighting and found a website that had the same prices as Wayfair with a 20% discount, which was quite a bit of difference. I went online to Wayfair since I can email a question and I got a call back. It took a really long time and the rep said to send her the information, which I did. I didn’t get a call back for a while. I called back to speak to customer service and was able to speak to a nice lady who was able to give me the last price. Then one of the lights that I got was broken and a lady sent out a new one. The last lady I spoke to is a good asset to Wayfair.

I was looking for a lifetime shed, and I went with Wayfair due to their price and the availability of what I wanted. We had to call them because of the size of the item that I was ordering. We're shipping an 11" by 21" shed to Hawaii so I coordinated with the Wayfair customer service team, and they've been very helpful. We figured it out and I'm sure we'll still do a little bit more before we get to the end. I'm very pleased with Wayfair and I'm assuming that I'll be happy as well when the shed finally arrives.

I enjoyed what I saw when I had first looked at Wayfair and I fell in love with the whole site. They also had a lot of good reviews. The price was nice and for the quality, it was a whole lot cheaper than other places. Their service reps get everything straightened out, like when all the pin for my shower were sent in the wrong way. So a new one is coming tomorrow. I have been treated fairly and gracefully no matter who I talked to. They did really well helping me out and giving me their number to contact them if I had to request things. So I enjoy that.

I was given information on what to order at Wayfair, so I placed it and there wasn't anything difficult about it. In the last order, they sent me an email to tell that it was going to be delayed. One thing though is they don't have a phone number on their website. I had to go online and google it. That's not convenient for somebody who wants to place an order over the phone.

Wayfair was a little bit more expensive, but my order came with the counter, faucets and backsplash. The backsplash is broken though and I don't know if that can be replaced. What's interesting is that Wayfair promotes that it was delivery into the room of my choice and I have read reviews that customers were told to unwrap their orders while the delivery people were present so that they could determine if there's any damage with the order. When my order was delivered, we were still doing work in the bathroom and the delivery people said they can't wait while the orders were unwrapped. So they brought my order in and it could have been all damaged and I wouldn't have known until I undid it. They also left the pallets here which I have to figure out what to do with them. But overall, the experience met my expectations.

At that time, Wayfair's selection was better than others. Ordering online was easy enough and I like how quickly the deliveries come which has been very nice. I'm happy with their service.

I purchased a large clock several months ago on the American site and was very happy with the cost. I tried ordering a rug last week and was redirected to the Canadian site. I was unable to order on the American site. On the American site, the rug cost $222.00, but on the Canadian site, it was almost $500.00!!. There is no way that the exchange and shipping amounted to that much!! Very disappointed in Wayfair pricing on the Canadian website. Seems like Canadian customers are getting ripped off!!

Once I found an item from Wayfair, I didn’t look at different kinds. The ordering process was easy. I like the price.

After my first purchase with Wayfair, I've gone back to them because the experience was good. They had what I needed which the other sites did not. Even though I may pay a little bit more sometimes, it doesn't bother me because if there's anything wrong with the order, they would take care of everything. They are probably one of the best online companies to work with especially if you have a problem and just amazing to deal with. I couldn’t recommend them more if I owned a stock in them. Their customer service is always amazing. They are awesome at calling you and follow-ups. I had a damaged item a year ago when I first ordered from them, and everything they say they would do, happened. The online ordering process was simple, fast and efficient.

I like that Wayfair is a fairly extensive website. They are the only one that carries the item I needed. Cost was good. The contractor didn’t say anything to me so I believe quality is good as well. Ordering online was very easy and convenient. I have recommended Wayfair.

I found the product I'm looking for at Wayfair's website. The ordering process online was perfect and I'm happy with their service, so far, though I am yet to unbox the items.

I like Wayfair's website where I can narrow down what I'm looking for. It's very easy to shop and I would seem to always find the things that I'm looking for. The availability has been good and the prices have seemed to be the same as that of other stores.

I got a mail from Wayfair so when I moved, I got a packet of coupons including a 10% off coupon. Wayfair's selection was great, pricing was pretty good, and the shipping was great. Since I've moved, I needed to get furniture so I made one real big purchase and definitely leveraged the 10% off greatly. I had two interactions with their customer service representatives and they were good. It was when I bought a $6000 table and then the next week, the price was actually $4500. So I called and said, “Hey, is there any way to get the promo like this discount because my purchase was just a day ago and it was $6000.” And they’re like, “Yup, no problem.” There was no back and forth, they just did it and it happened. I got a thousand dollar credit and I’m very satisfied with the whole experience. Their site and the whole online ordering process was very smooth, easy and in fact my customer service interaction was through their web interface and that was easy too.

I Googled a light fixture and Wayfair popped up. The price was pretty competitive. I spoke to a very nice woman when I was making the order and since I was doing a bulk order, she discounted it for me. So that made it a wonderful experience.

Wayfair has the lowest price and we're happy with them. Our purchase is still being shipped but the online ordering process was fine.

My wife told me about Wayfair. I like that there's a delivery choice. So far, we had a fine experience with them. Their online ordering process is generally easy. However, it doesn’t recommend a lot of similar products very well and sometimes I find items on other websites that I don’t find on Wayfair.

I purchased an accent chair and I decided to cancel a couple of days after my order. I spoke with the representative at Wayfair and she said I would be getting my refund back to my credit card and that the item has not been shipped. An hour later, I received an email stating that the item has been shipped and that I would be getting charged for the shipping. That sounds absurd to me when I purchased the item without seeing it in person and I don't have the opportunity to return it freely. I rather spend my money with other retailers that do provide the opportunity for customers to return without any hassles. I will never buy with Wayfair again! It will be my first and last time!

I was looking for furniture online when I came across Wayfair and purchased from them since I can get my purchase shipped to my house for free and it feels fast. I used a coupon for the purchase and the online ordering process with Wayfair was very easy. But then, I had to send my order back. The customer service was good and they were able to make everything right for me and get it back to me in a timely manner.

Wayfair's product cost, quality and availability is better compared to other stores. I was able to use a first time purchase discount code. And then for another recent purchase, I was able to use a coupon as well. Ordering online was definitely easy to do. The only negative experience we have is that a recent order that we purchased is now back-ordered. It's a playset and there's been a delay in shipment, which means a delay in getting the person to install it. Other than that, it's great and convenient.

My mom shopped a lot from Wayfair. Their website was very easy to read and I’ve always had a good experience with them. I paid a bit more for something because I knew it would come quicker. Everything has been fine with them.

Wayfair has a good variety of products and the prices were comparable or better when we looked around town. One of the benches came with a spot on it so they're sending us another one. They're very polite and friendly. They had a good reputation for customer service and didn't give me hassle about anything. We trusted that if we had an issue, it wouldn't be a problem. The online ordering process was easy as well.

Wayfair's website seemed like a good way for me to find the products I was looking for. But we had a very difficult time with the delivery of the product. It was supposed to be delivered on Tuesday, and we got a call saying it would be here on Friday which was significantly later than we had thought. On Friday, they called and confirmed it would arrive within 30 minutes but they never came. I called later in the day and they told me it would be delivered on Saturday around 1. But they didn't show up until 2:30 and they didn't bring proper materials to unload it off the truck. I tried to complain to Wayfair about the delivery company they were using because it was a very bad representation of their brand, but I could barely get into customer service to tell them.

Every fear of having something ordered from an unknown online only retailer came true. I had placed an order for $4,000!! And first of all the package didn't ship (I was moving) and because it's now weeks later, I searched to find out why. They had sent me an email I guess saying my order was on hold because of my address for billing not matching... We got that fixed yesterday. The man said it is the warehouse and will update when shipped and they should have just simply called me! Call your customer with a large order!!! Today, I get an email saying that they couldn't verify "authenticity" of order and it has been cancelled!! Who knows, maybe this is for the best. Beware of ordering from this place!

I found at Wayfair the kitchen table that I liked, and I stayed with them to look for more merchandise. I had more selection and the prices were competitive. The ordering process was easy. I found the items that I wanted, put them in the cart then purchased the items. I was pleased that they offered me the opportunity to apply for their credit card right on the spot. I was accepted and I was given a choice of either, a 40% discount or free one-year interest-free financing. So that was a nice option. I would recommend them. The merchandise that arrived were of very good quality.

I knew other people who had used Wayfair before and they said it wasn’t that hard to put stuff together. Plus, there’s so much different stuff and they deliver. I wanted someone to put our bed together. However, they wanted $400 to do it. It was way over-priced. I thought you pay the hundred dollars to Wayfair and then someone put it together from there but no. You have to go through the Porch service to find the contractor in your area. I was confused about that. There was no email saying this is what’s going to be happening. Other than that, everything that we got was exactly what it said and in good condition. Nothing was damaged.

I really did not like them disallowing my purchase. I had this purchase approved through my bank, I am moving to a new address. This table was suppose to arrive within days of my move-in date. I confirmed the purchase with their customer support team, and my bank. The purchase was disallowed, they never contacted me. When I ask about the delivery, they stated that I would need to reorder the table. Wayfair should give a discount and expedite shipping to make up for their mistake. They should have just called me. Canceling an order is extreme, especially when I went through customer support to purchase the product. I was going to order a bed, but I don't think you will ship it when promised.

Overstock didn’t have what I wanted and so I purchased from Wayfair. I got a 10% off coupon in the mail when I moved. Their online ordering process was easy and they're good so far.

There was no problem with Wayfair's online ordering process. The item that was delivered is very heavy and they brought it inside. They damaged the entry door a little bit and my wife was concerned about that. I'd recommend them to a friend, though.

Wayfair is terrific. The little problems that I had, they corrected right away. They made the whole transition fantastic. I had a little incident with the furniture from a previous store that took my money and went bankrupt. When I contacted Wayfair, they had the exact set and worked with me to get it to my door as soon as possible and all went well.

I like the inventory Wayfair had. I love their site and I've gotten multiple things from them. The cost of products is great also. The first time I've ever had a problem with them was when I ordered a faucet. I put in my zip and hit the expedited shipping and it said it would be coming in today, but it's not going to be shipped until next month. So there was something wrong with the information that was available – either a glitch in their system or there’s something between the supplier and Wayfair’s site. They said that shouldn't have happened and sent me an email asking if I still wanted the toilet I ordered since the faucet was out of stock, which I thought was a silly question. Nevertheless, that was the only problem and I will use Wayfair again.

Wayfair had exactly what I wanted and their price was cheaper than other websites. It was extremely easy ordering online and they gave all the dimensions of the product. I've ordered several things from them, but I'm not very happy with them right now. We emailed them because we needed instructions and they said they were in the box, but they weren't. We did our online chat with their customer service and they were fine, very prompt, got back to us immediately, and instructed us. Their staff sent me an email, so they were helpful. But they couldn’t help us with what we needed. Also, we've unpacked everything and the countertop is chipped on both corners. I'm going to have to contact them and find out what they need me to do about that. Those aside, it's been a good experience and I'm happy with their products. I definitely would order from Wayfair again.

We purchased from Wayfair for a new office. We went with them because of their prices and the ordering process went well. I tried to coordinate with them to have everything arrive on a particular date where I was going to be there to receive all the packages. We had an agreement that it was going to happen but none of that did. So I had to work on my own with the shippers. I was paying extra fees with UPS and I had to ship stuff going to another location because they couldn't make it work. Other than that, the whole experience was great and we really like everything that we got.

I saw a product on Wayfair.com priced at 509.00 (USD), and the exact same product on wayfair.ca priced at 1129.00 (CDN). I contacted them to ask why such a huge discrepancy in the price for Canadians, they did not respond. I know the Ontario tax as well as customs duty are included in the price at Wayfair.ca for Canadians, but even with that built into the price and even with the exchange rate between USD and CDN the price is still very inflated for Canadians. How can you justify that? 509 usd converted to cdn is 659.00, plus the 9.5% customs duty for furniture imported into Canada, total now is 721.00, plus the 13% Ontario tax, the total now is 815.00. So why are they charging Canadians 1129.00. And their site said FREE SHIPPING. I am waiting to get their response as to why they are inflating the prices for Canadians.

One of my girlfriends had bought an apartment and had sent me one of the things that she was looking on. She told me that I would love Wayfair, and she was right. I absolutely love it. I've done quite a few purchases. They have scheduled deliveries and I can check it out online. Their online ordering process is simple, and as long as I have the online information I feel wonderful and it's good to go.

Wayfair had items that interest me. They had the items that I was looking for, the style and the design was more of what I was hoping to get. Now, I need to switch a bar stool that I got and the process of reshipping it back to them is a pain, but I haven't called them about it yet.

Wayfair has the no interest. Their reps were great and I haven't had any trouble in the process. I've been really impressed with their packaging and have ordered a lot of items because I've changed homes and hadn’t had anything damaged.

Wayfair had the look of the vanity that we're looking for. We received it yesterday and from what I saw, everything is as advertised. Our experience has been good so far, and I'd do it again if I get through this and everything comes out of the boxes as I anticipate.

It was excellent with Wayfair. Their pricing was very competitive and that's why I used them.

I've had good experience with Wayfair. I bought a $3200 item when I first bought. I was skeptical but when I got it and put it together, I was so pleased so I bought some more stuff. The price is what made me choose Wayfair. During the ordering process, the website was easy to navigate and I like the way they have a tracking system of where your package is. I'm satisfied with Wayfair.

It was great with Wayfair. I had a little bit of a hiccup in the beginning but they got it fixed. When I called and made the order the first guy was absolutely helpful. The problem was that I got my orders mixed up as the furniture was not what we talked about. I ordered at 10:30 am then called at 3:00 pm to cancel. A lady answered the phone and told me she can’t guarantee the cancellation. She made it difficult to stop the process knowing that it took place a couple of hours ago. It was a little bit of pain to cancel an order. She bounced me off to somebody else and the next person I got on the phone made it better and smoother. He fixed the approach of the other person and was able to do it. I went back online two days later and spent the same kind of money again.

I received a patio table and six chairs. When we received the items 3 chairs were damaged and table leg damaged! When we called them we were told that they would send us replacement chairs 3 and a new leg! After a week of having them, all 6 chair legs were leaking rusty stuff! My new patio rug is ruined and stained from the legs of the chairs. After calling Wayfair and after talking to 4 different delivery specialist with Wayfair. And during all 4 conversations and promised several different things! I still have a stained rug that I paid $170 for and 6 chairs with rotten legs. They still have done nothing for us.

Found Wayfair on the internet and I like the options it has compared to other companies. Their website is easy to navigate and search upon. However, I ordered a table too long and I need information about their returns and exchanges.

Wayfair has been very easy to work with and their products have good quality for the price.

Everything I've ordered in Wayfair came in a timely manner and the product was represented well in the pictures. I have one item that I had to return because the box was smashed. That was a problem with the shipping. Overall, it's been a good experience.

Wayfair's cost was better compared to others, but the availability ended up not being better. I ordered online and their website was very easy to navigate and it was easy to place an order. When I first called their customer service because my product was never received, they were helpful. But on the second one, I called about the delivery schedule and I was given a poor level of customer service. The guy needs to care about his job. He clearly is just going through the motions and collecting his paycheck. Overall, I'm dissatisfied and I won’t place another order with them.

I found Wayfair by just searching online and I like what they had. Their website was easy to navigate and I can find the products that I am looking for. I'd recommend them to my friends.

I've recently bought many items from Wayfair because it's nice that the order comes right to my door. Their website is very good about saying what's available. When I'm given a date when the item is going to show up, it shows up by that day. A lot of websites show something is available and then when you order, suddenly it is in back order. So, I'm very pleased with Wayfair.

The prices are affordable, website is very easy to navigate and there's a lot of choices. Works for me. Wayfair usually doesn't charge shipping, which is great, and their prediction on delivery is accurate. I was requesting a 10% discount from their representatives and they were on top of it.

I was pleased with the look of the products that I saw in Wayfair. However, there was an item I ordered that was in stock when I placed my order then it ended up on backorder for three months. When I checked my Idea Board where I saved it, it was shown as discontinued. I canceled that order and picked something else. Also, I had ordered four sets of faucets and only one came. When I called them though they were very quick to get the other three out to us. Some of the experience with Wayfair was great and some was not.

I had to contact customer service because one of my bar stools was received damaged. They took care of it and I should be receiving a new one. I then had to contact Wayfair again because I ordered some larger furniture that was coming from a delivery company which I had an issue with. What had happened was the delivery company was supposed to call 30 minutes prior to arrival but they didn’t and because they didn't ring my doorbell, the furniture was left blocking my front door instead of being placed in my garage.

I am very satisfied and pleased with Wayfair. I've ordered from them because the comparable items were more expensive at other businesses, and Wayfair's free shipping was a big deal. But I only had a couple of options on the delivery, and both options resulted to them just dropping the items outside the house. It would have been nice if there was an option for them to deliver whether that's an extra fee on my part because I ordered some large heavy furniture. But I got 10% off on the last order we made and I hope I can also get a discount on the one that should arrive next week.

So far it’s been great with Wayfair. I’m building a house in Africa and I was looking for something unique. I looked at Home Depot, Lowe’s, and when I checked out Wayfair, their things are different from what other stores have. Ordering online was very easy. The response when the delivery came was great and I can’t say anything bad about it. I called them once because one of the toilet seats they delivered was broken. Their rep was very nice and the broken seat was exactly replaced. The rep also e-mailed me to check if everything is fine. Customer service with Wayfair has been great. My only problem is that the credit limit they have on my card is too small. But my overall experience has been the best.

I was able to find the product that I wanted at Wayfair. It was great. We purchased some items and it was about $3,000. Then when I went to purchase again, I did not see that credit which had happened in previous orders. So, I was scratching my head wondering why. Overall, it was easy with Wayfair.

I ordered a Tufted Recliner on 4-26-2016. It arrived in a fairly decent time frame. Not the reason for this review. When I opened the box, a strong odor came from the product and emanated throughout my room and into the other rooms of my home. I opened the windows and ran my fans but the longer it was out of the box, the more the toxic odor emanated. I then read a label affixed to the bottom of the chair which read the following: "The chemicals in this product have been known to cause cancer in the State of California." The box was labeled China as was the label saying where this product was mfg.

I am still awaiting patio furniture I originally ordered two months ago. After waiting a few weeks I was told my order was on back order and would be delayed. I then cancelled the order as we needed it sooner. I called Wayfair and the customer service agent recommended a similar style and called the warehouse to confirm that it was in stock and would be shipped within the week. Three weeks later I receive an email stating it was on back order and gave an even longer projected delivery date. I'm with customer service rep and they don't have a recommendation as to how to correct their two expensive mistakes.

The company responded and sent someone to repair. However, the repair person refused to enforce the other buttons to eliminate future problems and would only repair the two needed. Hope the other buttons don't pop.

I have repeatedly tried to unsubscribe from Wayfair's email list. The link provided on their emails to unsubscribe does not work and hasn't worked for months. I have also tried replying to their emails with no success.

I purchased 2 rugs from Wayfair. On the day they were due to arrive, I checked the status on the website. The items had been cancelled! After talking to a supervisor, I was informed the company advertised the wrong price. I can understand 1 item but 2 items were listed incorrectly. They informed me they reserve the right to change the price of the item. The items originally price $35 are now $199. Are you kidding me?! BUYER BEWARE!!

So I ordered three rugs over the weekend at a great price. I'm a bargain hunter so when the first place I looked had a good deal I bought three for my house. Monday and email me, "we have cancelled your ordered due to a pricing error on our part but you can have 15% off your next purchase." I don't know how they can advertise something at one price and then decide it's too cheap and cancel my order.

I purchased the Cage 2-12-16, returned it March 2016. I still haven't received my money refunded back. I filed a dispute with my bank, I finally called them asking where my refund was? They said it returned but their warehouse didn't inform them. She said and emailed me I was getting credited back. I told her I was canceling my dispute then, waited and no money. Called again and girl tells me there was a problem and it will be paid the next day. Next day no money!! I called and a man tells me it had been 4-20-16 and it was up to my bank now. It's constantly one excuse after another and still "NO MONEY."

BE AWARE!!! I had a delivery issue with my order. The delivery company was telling me that Wayfair sent them the wrong item and meanwhile, Wayfair charged me over $500 product cost. I notified the customer rep that this should not be charged until I know whereabouts of my order is and have it delivered to me. After few months, I found out that Wayfair had this charge as "Bad Debt". I'm so freaked out that it will ruin my credit score. They didn't even sent any notices or contact me about it!!! Are you serious? I would not recommend this company.

Today I ordered a Gatsby sideboard at an extremely low sale price with Wayfair. I received an email accepting the order and an invoice and a delivery date the money was removed from PayPal. I then received another email cancelling the order. I then phoned to ask why and they said the company was not dispatching this item. They did not say that the item was wrongly priced or that it was out of stock.

I purchased the bunk beds and mattresses. Side panel bent. Not enough bolts & screws sent in tool pack to complete set up. Some screws wrong size. Mattresses are too short. Space wide enough for child to fall from top bunk to floor!

Ordered a $1,700 sectional from them. Took a month to receive it. Upon removing packing, the sectional has a hole, missing pieces and appears used. Multiple calls and emails to customer service and they have the audacity to offer me 10% back. $170 back for a used piece of furniture!!! Contacted the vice president of the company. She is on vacation and unable to access email. Hope she's enjoying her vacation on our dime while we are stuck with junk furniture. If you work hard for your money and value it, do yourself a favor and NEVER ORDER FROM WAYFAIR, ALLMODERN, JOSS & MAIN, BIRCH LANE OR DWELLSTUDIO.

Looking at laminate flooring for a new home. Ordered a $0.99 sample. Been 11 days and still have not received. They advised that the $0.99 sample was being shipped UPS and FEDEX. WOW!! Takes two trucks to haul a $0.99 sample!!! I do a lot of online buying and I have never encountered anything like this.

I bought bedroom furniture for my son. When we received it there were few damages: the back of the dresser had a foot long hole in it. There were scratches, and black stains and looks like dried glue on the surface of some drawers and the nightstand. I contacted Wayfair customer service. They said they'll send someone to replace the back of the dresser but dismissed the other issues I brought up. I sent them few emails for 2-3 weeks but no answer. The furniture is a very poor quality. The paint stained mattress and wall would be cheaper if we got stuff from ikea since it's same sandwiched cardboard staff - just costs way too much. I would send it back if it wasn't so expensive. I'm very dissatisfied. Will not recommend to anyone.

We ordered 3 bar stools from Wayfair.com, the 1st time we have ever used them (and the last). We received confirmation Emails that they Shipped on Apr 5th, estimated arrival date April 7th-April 9th rolls around, and still no bar stools. I had been tracking them and it said 'Shipped' but on FedEx -- nothing. 1st phone call I was "Assured I will contact the warehouse on Monday (I called on a Saturday) and I will Email you Monday". No email Monday... Monday afternoon I called back... still no one knows what's up with the stools. 'I'll contact the warehouse right away and I'll email you Tuesday. If they can't find them, I'll do a re-order as a rush".

Bought 3 items - a lamp for which they sent different shade; it was small also. Second item "down pillows". When came, were down-like, not down. Third were shelves which looked much better quality than pictured. I sent none back because they were not that expensive. But I complained to Wayfair and took pictures. They never responded. Advice if you do buy: use credit card and dispute charge. Buyer beware. Free shipping but send wrong inferior products. Catch is you pay to send back! Think if you order sofa and have to send back. They hope they'll get suckers like me who will just keep stuff. DON'T USE THIS COMPANY. I AM DONE WITH THEM.

Item I tried to order out of stock and date to be available kept changing. I was to be notified when available but later told it was discontinued. I happened to find it relisted three months later and bought it. Received a week late. Comforter shown as king but not King size. Colors not as depicted being grey background not white as picture - very dull. Customer service quite rude and not accommodating. First and last purchase from Wayfair.

I am very upset and disappointed by Wayfair. My partner ordered a baby crib and Wayfair cancelled the order. I received the receipt but NO cancellation email (Yes, junk mail checked). My order was cancelled because the shipping address and the billing address were different. It does not state that when purchasing the items. Had we known of this policy and the cancellation, we would have reordered and been able to get the items in time. Wayfair has refused to take any responsibility for this and I'm not impressed. I will be taking my business elsewhere and will be sure to advise others to do the same.

We ordered a dining SET. It included a table and 4 chairs (for a 60-inch table). We paid for the order and everything was fine, until we logged into our account after the fact, and noticed the order was JUST for the table, no chairs. I spoke to customer service via chat, and they informed us that we never ordered a set, just a table. LIARS! So, we immediately cancelled the order (while still in processing) despite the fact they had already taken our money. I got the confirmation email that the order was cancelled. Logged into my account the next day, and the item was SHIPPED! Now if I want to return the item. They will only give me HALF of what I paid, unless I pay my own shipping, which is half of what I paid. I am livid! I truly can't believe that a company can be so shady.

I have never complained about ANY company but was compelled after my continuing bad experience with Wayfair. After purchasing several items from Wayfair over a period of one year I had a few returns. The return amount I wanted back on my credit card and NOT a store credit. After speaking to Jackie **, Clayton in customer service, Patty **, Kelly **, Jade **, Brian **, there was no resolution to getting my refund. Not one of these associates ever called me back when they said they would. I finally, after calling way too may times (lost count) I got Amy ** to FINALLY help me. I was told a check was going to be mailed in one month for my refund of $237.34. WHY ONE MONTH? If I ever get it...

I ordered a headboard, dresser and mirror and when I received it, the dresser was damaged. Called company and they asked for pictures to determine if it could be repaired or replaced. They replaced the item with another dresser that was in worse shape than the first one. I have made contact, again. At this point not impressed at all with quality of merchandise.

Look, I understand things go missing or late or whatever. So far with Wayfair Canada I have only talked with nice people who really took an interest in what we asked. Example, one young lady took the time to contact a seller on their site to verify the actual size of a tiffany lamp we couldn't figure out on the site. Later that day she had that information and emailed it to us. Great service.

I placed an order on a SUNDAY and canceled it the same day, an hour later. Their warehouse was CLOSED... I chatted with someone the following Monday morning to confirm my cancellation, they couldn't tell me if it had been approved or denied because their warehouse was closed over the weekend. Five minutes later, I get an email saying UNFORTUNATELY we cannot cancel, the item has shipped... which is complete BS. UPS has not even picked up the item from their warehouse yet!!! So it is beyond me why they want to WASTE shipping and make this more of a hassle than it has to be, so guess what - as soon as I get it, it's getting returned!!! And I will NEVER order from Wayfair.com again!!!

I bought a Sitback Rest Standard back support for $29. It took forever to arrive. My back was already healing by then. When I got it, it was made so cheap it hurt my back more, so I called to return and they said it would cost me $9 for shipping to return it, and it doesn't even weigh a pound! Most places will send you a return shipping label if product is defective and hurts you!!! Poor quality products and poor return policy. They should only get a 1/2 star!!!

This is my very first online order and I am very pleased. My package was delivered a day late, but I was informed of every step and delay. Just being proactive I tracked my order and was informed that FedEx hadn't received the package yet. I called Wayfair and was able to speak to a representative who informed that the package was on the truck but hasn't been scanned into FedEx inventory and that's why they had no record of it (that was understandable due to the fact that online business is picking up, workers are simply human so I could only imagine what unloading a truck may be like).

I placed an order on March 15th 2016. An item is apparently out of stock and the item ordered was cancelled without any prior notification. I called Customer Service and inquired and was given the information above and was told an email was sent out today March 24th, 2016 ten days after the order was placed. I was also told by the CSR my credit card was not charged, which it was according to the email it will be reversed in 3-5 business days. The item was a gift and the occasion has passed. This seems quite unprofessional not to mention unexceptionable. I know one customer probably doesn't mean much to a large company but I will not purchase from Wayfair again nor would I recommend to colleagues, family or friends.

I ordered a black blanket with white hearts for a wedding. I got a white blanket with black hearts instead. It was a mixup on their website. I read that this kind of website problem is common. Not a big deal, except that I needed it in time for a wedding my brother was traveling to. They finally agreed to send it to the state of the wedding instead since they couldn't get it to me in time. I called Tuesday, could they get it to Los Angeles by Saturday, they said "yes." Sure seemed like a simple thing to expect after a big mix up with a wedding gift. But, they couldn't even do that. I complained by email and they sent me a 10% coupon for my next order.

Okay, so I ordered a full side estate headboard from Wayfair. It arrived on time but I received a queen instead of a full. I immediately checked the measurements to make sure I wasn't at fault, I called up customer services and told them what had happened. I understand people make mistakes, so I received a new one two days later. The same mistake but this time it was a king size. Now I have two huge headboards sitting and because their customer service representative was very caring I continued to order my full size. Let's see what happens but I am 20/100 with this website.

I ordered a couple of things from Wayfair and the order was not processed because the billing information and the address I am shipping to don't match. I don't understand why that is an issue. I am moving to a different city and I wanted my order to reach by the time I get there. I explained it to them and even asked them to call my bank and confirm if they had any doubts. They replied saying "It's for your privacy protection." I am so disappointed with Wayfair. I will never shop with them again.

I ordered a mirror for a new bathroom remodel on March 9. I purposely choose a quicker (and more expensive) delivery time so that it would arrive before a big house party on March 26. Now they tell me that it will not even ship until March 29 because the mirror was out of stock. There is no excuse for selling an item that you do not have in stock, promising a delivery date that is impossible because you don't even have the item, and then AFTER the promised delivery date finally informing the customer that it is out of stock. Bad business. I won't be back.

I ordered Henry Watson bread crock. First, they wait till 3 weeks before shipping. Secondly, it arrived crack from top 2 bottom and chipped. I immediately called and sent pics while on phone to lazy CS. They then told me, they will send replacement. After waiting 2 weeks for email saying shipped, I called. Long story short, CS lied and gave me runaround.

I bought a beautiful shelving unit and it cost me just about $1000.00. It didn't show up when they said it would be delivered and I couldn't take another day off to wait for it. When it did arrive, it was badly damaged. I contacted them right away and they were great, said my replacement shelves would be sent to me right away. They were sending 4 shelves. Two arrived on time and they were damaged just as bad and now no one will return my emails and I can't find a phone number. I have tried everything I can think of. The second set of shelves never showed up. Very frustrated.

I have a Wayfair credit card. I tried to purchase an item using the card and paying the remaining balance with my visa I was told I couldn't do this, even though they have printed instructions on their site on using multiple cards. I was told that I would need to purchase a Wayfair gift card. I didn't go through with the order. I didn't understand why would I need to buy a gift card when I have a credit card. Even the rep told me she really didn't understand it herself. I wish I found the site before I let Wayfair run my credit.

Wow, let me start off saying that I am first and last time customer with this ripoff company. I made a purchase on March 3 2016 for sheets, comforter, and dishes. Well, my sheets arrived a day late. Okay, I can deal with that. But then, my comforter was shipped out 3 days later than originally, and arrived 4 days later than originally should have. All of this was suppose to be FREE two day shipping. So when my comforter got rescheduled a second time, I contacted customer service. All the customer service person told me was what the UPS website said. I asked them to contact UPS and see when it will actually be delivered. They refused. So I asked for a manager. This manager did contact UPS to see when my item would be delivered. So the next few days when my comforter was actually delivered I was unhappy with it.

There are constant issues with the website not working. Always get an error message that something went wrong with the site. This makes it difficult to check orders or to know if your information is safe. Sadly, it is impossible to log in and order more items. I do not like the inconsistency of their site and makes me question whether it is secure.

My friend swears by Wayfair. She has for years. I bought a Laura Ashley comforter with matching curtains. They both arrived and were exactly as depicted. Nothing wrong at all with them. However I thought the curtains would be too matchy-matchy so I was planning to return them. Prior to returning them I e-mailed Wayfair that I wanted to return them and told them why. Within a very short time (an hour?) I had a pre-paid shipping label e-mailed to me. I dropped the package off to UPS. The next day I got a note from Wayfair that my return was received and I would receive a credit to my original method of payment within 5 business days. They weren't kidding around! In less than 5 business days my account was credited. In a day and age when returns are advised "if you do not receive your credit within 2 billing CYCLES please let us know..." This is amazing to me! Excellent customer service! Will definitely shop there again!

I ordered a Mongoose BMX bicycle for my son through the Amazon website. First off, it took them about a week to ship the item out, then when it finally arrived, I wasn't home to sign for it. My wife was home and signed for it but she didn't realized that it wasn't the bike I ordered, but an entirely different brand and model (Schwinn folding bicycle). The invoice was correct, but they shipped the wrong bike.

I ordered a gray toilet, seat cover and wax ring. My account was charged same day and received the wax ring within 3 days. No toilet. Waited for over a week and they still had not even shipped the item. I follow up and customer service says toilet is discontinued and I should receive a refund within 5-7 days though they charged my account instantly. I tell the customer service person I am not happy with Wayfair and typically prefer to use Amazon but was not able to get this product on Amazon.

I have read a lot of these reviews and it sounds like they continually get away with fraud. Please go to the Better Business Bureau site and let them know!! It did not take me long at all to file a complaint. I ordered a spa and they sent me the incorrect one. They tried to charge me for the more expensive one but sent me a cheaper one. Same brand, just not the spa I ordered. I have been dealing with this for 4 months now. They just sent me my first real bill (since they said they finally got it straightened out (financed) and it is even more expensive???

I ordered 2 Surya Damask pillows that their site said were in stock. I also ordered tan pillows to go with the Damask pillows. I ordered more Damask pillows from another company to complete my great room. I got the tan pillows and an email that said the Damask pillows would arrive around Jan 13th. That date came and no pillows. Finally I called the company early Feb and they took a few days to check pillows on back order til July. Since I can't get Damask I sent the tan back and got refund. I cancelled the Damask. I got an email March 3rd saying I will get a refund within 5 business days. This is almost 2 months that they have my $86 and no pillows and no refund. It should not take months to get a refund. Shame on you Wayfair.

I placed an order for 3 signature T-Fal jumbo cooker from Wayfair.com on 12/06/2015 for Christmas and I have not received them. The status for my order is still "preparing for shipping". I chatted online with their customer service and the person promised me she would personally follow up on my order. No one even emailed me to tell me it was gong to be delayed. That customer service person emailed me a couple of times after my complaint; the last promise Wayfair gave for my order is "estimated to arrive by 3/2/16, but the status is still "preparing for shipping". It means my order is not shipped yet. Not long ago I still saw the same product is being advertised on Wayfair.com. This is the worst experience for my online shopping.

I purchased 3 vanities from Wayfair. I was told they would be delivered on or before Feb 16th. Two weeks later, nothing. I had to cancel two of the vanities as the house had to proceed. I was told that the last one was "GOOD NEWS. DELIVERED TO THE WAREHOUSE." and I would get delivery today between 8:15 am and 11:15 am. I took off work and waited. 11:15 am came and no delivery. I called and the girl said she couldn't reach the driver but she would have the wayfair liaison contact me asap.

While in the process of purchasing the Vielle X-Braced Ottoman the price shown was $100.99, but when you clicked on the item the price showed as $132.99. Customer Service would not honor the price shown and I even sent them a screenshot of the price shown on my end. They offered a 10% coupon for a future purchase... Horrible customer service!!! Bait and switch and false advertising is not okay!

I fell in love with a mirror on Wayfair's website and decided to order it. Then I came here and read some of the reviews and thought I had made a big mistake. My mirror arrived a week later and it was completely broken. I freaked out because first I didn't know how I'd ship back this giant, shattered mirror and second I was worried how difficult it would be to deal with customer service. I took several pictures of the damage and contacted Wayfair via email. They responded within 2 hours, promising me to ship a new mirror the next day and telling me I should keep and donate the damaged mirror. A week later, yesterday, my new mirror arrived. Just as the first one it's absolutely beautiful and in perfect shape. I'm very happy with the product and as opposed to many here I was surprised by the great customer service!

THIS IS VERY IMPORTANT. If you buy ANY single large item from Wayfair they may charge up to $200 or more to pick it up and ship it back. I ordered a "Simmons Upholstery Zig Zag Rocker Recliner" for my aging father and RELIED on the Wayfair RATING and on the product description stating there was 5" of cushion in the seating which probably would or should be comfortable. Upon receipt of the chair, found the seating area so stiff and hard that none of who were home (all six of us from 6 years to 78 years) would sit in it for any length of time.