Wayfair Reviews

I fell in love with a mirror on Wayfair's website and decided to order it. Then I came here and read some of the reviews and thought I had made a big mistake. My mirror arrived a week later and it was completely broken. I freaked out because first I didn't know how I'd ship back this giant, shattered mirror and second I was worried how difficult it would be to deal with customer service. I took several pictures of the damage and contacted Wayfair via email. They responded within 2 hours, promising me to ship a new mirror the next day and telling me I should keep and donate the damaged mirror. A week later, yesterday, my new mirror arrived. Just as the first one it's absolutely beautiful and in perfect shape. I'm very happy with the product and as opposed to many here I was surprised by the great customer service!

THIS IS VERY IMPORTANT. If you buy ANY single large item from Wayfair they may charge up to $200 or more to pick it up and ship it back. I ordered a "Simmons Upholstery Zig Zag Rocker Recliner" for my aging father and RELIED on the Wayfair RATING and on the product description stating there was 5" of cushion in the seating which probably would or should be comfortable. Upon receipt of the chair, found the seating area so stiff and hard that none of who were home (all six of us from 6 years to 78 years) would sit in it for any length of time.

I purchased an Oak hills microwave cart. When I opened the box the foam was everywhere so I had to wipe every piece off then sweep it all up. My son got up in the morning and said that it snowed in the house. Also the metal connectors that hold the long metal screw in place are now breaking off. We were short one in the beginning. Many of these are breaking off and we haven't made this happen in any way. I think Wayfair should at least send us some replacement connectors!

I ordered one of their items called the simple luxury 3000 queen sheet set. I loved the idea in the pic displaying the item how they added the white trimmings on the pillowcase and sheet. It looked unique and very nice so I was really looking forward to receiving it. After ordering only to find that it came with the linings all black and not like the picture that showed the linings should have been white. When I called to inquire I was told they no longer sell the item with the white linings and it just wasn't updated on the website. This is unfortunately the second incident with Wayfair where I was mislead. It is disappointing because I was guaranteed after the first incident that I won't ever have to be concerned again and Wayfair items are 100 percent of the time always guaranteed to be accurate. Well it's to be this turned out to be a second lie and because of this distrust they have created I can't or will ever trust in ordering another item from them again.

I ordered a couch from Wayfair. The color was named "Cobblestone" which the pictures indicated (and a Wayfair representative wrote, was a light grey) (which is the color I wanted). The couch arrived and it was a mud brown. They had sent me the wrong couch. Then, they charged me $80 to return it. Total ripoff. And, as another review commented, Wayfair doesn't allow negative comments on their own website. This company does not deliver the right items, and then charges you a large fee for their own mistakes. It also wasted about a month of my time, waiting for the couch, communicating with their unreliable "Customer Service" department, and then waiting for the couch to be removed.

I don't really write reviews but this time Wayfair really frustrated me. I ordered customized chair for my friend's first son's first birthday and it gave me estimated time will be on 2/2/2016 which before his birthday. And I was making sure on 01/02/2016 it will be delivered on right time or not. I talked to agent, said "oh sorry it be will be delivered by 12/02/2016. We out of stock. We can't do anything at this time." Offered me an ugly chair with a girl color which was pink. I was like are you serious??? I ordered this long time ago. You should have told me earlier. Now you are just telling "Oh sorry do you want to cancel your order? Your money will be in your account 3-5 business days." THIS IS ridiculous! I will never ever use this site again. NEVER!

I ordered a bed from Wayfair because the reviews on their website didn't seem too troubling. Then after submitting the order I began to look elsewhere and found terrible reviews on Amazon for the product so I cancelled it within an hour after ordering. Of course they don't have automatic cancellation so the next day they proceeded to fulfill my order and sent me an email saying my order cannot be cancelled because it has been shipped although I never received confirmation of this. I reached out to a representative to complain who wasn't much help at all and shortly after hanging up I get an email saying my order has been shipped.

I placed a couple of orders for tile they advertised as clearance. I received a estimated delivery date on one and the other was backordered. Coincidentally, within hours after placing my orders, the price changed on these two tiles. I feel this is a bait and switch tactic this company is playing. I called on one order to confirm it was backordered. The representative assured me it would be delivered because it had already passed the "fraud dept", whatever that meant. I'm afraid I won't be doing much business with this Wayfair.com much longer. It's a waste of time and they do not honor their advertised price as a brick and mortar company would. A bunch of BS!

I purchased a curio from Wayfair December 18, 2015. It arrived around the 26th damaged! When I opened the box, there was glass falling out of the curio. I contacted Wayfair for a replacement and was sent the wrong color. When I contacted them again, I was sent the wrong color for the third time. I canceled my order and had to complain here since they don't post negative reviews to their website.

Advert for a product on Tesco website was misleading. Product did not correspond to the product. On receipt checked small print. Ruined idea for a Christmas present. Sent a complaint. No answer. Returned the product. Have not received refund. Having to chase them. Have tried complaint to Tesco. No answer. All very frustrating. Advise everyone not to use this company.

Rather than being long winded with details, I will give you a summary of what's wrong with Wayfair and why you do not want to make a purchase there. This pretty much encompasses what others are complaining about here too. I ordered from them twice, a year apart and in two different cities with the exact same poor results.

I ordered a sofa from Wayfair on the basis of the provided arrival date of 29 Jan 2016. After I placed the order, they changed the arrival date to 18 Feb 2016. When I cancelled the order, they tried to refund me only half of my money. Even after repeatedly addressing this misrepresentation with management, they kept trying to refund me half of my purchase. I had to threaten legal action to get my money back.

I ordered Dining Room set, Dining room Buffet, 3 pieces coffee table, Sofa & Loveseat, Bed frame, mattress, desk... in the amount of $5,500 in December, 30th of 2015. Order# **. After 17 days I received the a Broken Dining Table! Called and they offered to replace it by another one but will take up to 21 more days to be sent! They have ruined 2 important parties of ours so far because we have no dining table!

Placed an order on 1/16 for 3 of these bar stools. Called yesterday to see where the order is, and was told the warehouse is closed but will get a phone call once they open. Called today again after not receiving the call back to find out these are actually on backorder. My question is how can Wayfair accept order without letting the customer know these are back ordered, and also they charge the customer immediately upon ordering. I of course asked to cancel the order and will not do business with them ever again!

In early December I ordered a furniture set that was supposed to ship in 2-3 weeks. In fact, the website still shows that as the shipping time. However, the furniture didn't ship until over a month later, and at this point, we're looking at delivery in February if we're lucky. Meanwhile, I've had a business meeting without furniture for my sitting room (had to borrow some), and am just plain ticked. What we were promised in terms of delivery is fraud. There was no intention of shipping in the advertised time.

Such a joke! I changed to the Canadian site, purchased order, received my confirmation email, all good. My visa the following week shows a double was charged. I call. USD!? Really??? On top of shipping, in USD. I obviously cancelled. Couple days later, got an email with my tracking number at customs. I call back. I can return it once I receive it minus shipping costs. Scam!!!

I just want people to be aware that to have your warranty respected is almost impossible especially when you deal with a supervisor who doesn't even return your phone calls, many calls and many e-mails. And I have spent thousands of dollars with Wayfair clocks with neon and sculpture with neon. Thank you guys! I will never tell anyone to buy from you and each time the same problems, the black box stop working! Thank you Wayfair for the respect you give to your very good clients. I will never buy from you ever again. At least I found another company cheaper here in my own country that give great service! I hope you remember me Michelle, the supervisor in Utah!

May just be my area but delivery arrangements were difficult. Canceled the sofa. I personally cannot take a whole day off to wait for delivery people. As a lone single person I have no one who can wait around for them either. I can just take a day off especially early in the year when no time in accrued. Wayfair charged me a return penalty which I do not feel justified in consuming. I have filed in local small claims court seeking a judgment.

I never ever complain about anything. But Wayfair have left me completely shocked. I ordered a Spiderman mid sleeper bed for my son. The bed came included with a ladder, a slide, and a tent. My husband and I were putting it together when we realised that there was no base to the bed. I got hold of Wayfair to ask about the bed. I spoke to someone who had a polite tone but was very sarcastic in what she spoke. Wayfair's answer was, "It is a German company and in Germany, the base comes separate." And if I had read the small print I would have known that. So I could return the bed and lose £135, as this is what it would cost to ship it back or I was told. Or pay for the slats and shipment extra on top of what I had already paid.

Wayfair LLC has delivered the wrong color furniture with the wrong item number and is not owning up to the wrong delivery even though a time-stamped proof has been provided to the representatives of Wayfair LLC. It has been over 3 weeks since I have updated them of the wrong color furniture delivery with the wrong item number.

I recently purchased 4 area rugs. The original purchase was based on liking the style, original product price and great customer reviews. The rugs I received were obviously from different dye lots but I was willing to overlook this because of price. However, the rugs which were reviewed as very thick by other customers were not even as thick as my 10 year old area rugs purchased from a home improvement store for $100. The rugs get sucked into my vacuum when I try to clean them too. I wrote a review on this purchase on the Wayfair website and even though the Cranston rugs are still being sold I cannot locate my negative review. I wonder if other negative reviews are not posted either. Had they been posted I probably would not have purchased these rugs.

We found sofas on Wayfair for a fantastic price! I called and verified the price. Checked with a supervisor to make sure that it was correct. They confirmed. We bought them, received an email confirmation, had it noted in our account that they were preparing to deliver them. The next week we received an email stating that they made a price mistake- sorry, here is $25 gift card. We gave away our old furniture, took down the wallpaper in the new "man cave", bought paint, gave away the bed since it wasn't going to be a bedroom anymore and they offer us $25! I wish that I had checked them out before! At this point we will go to small claims court and the FTC.

I ordered a cabinet that was listed as in stock. I paid for the item and this was around mid December. The update said that the item was shipped. I called FedEx and was told to call the company I purchased from. I was told by the Wayfair person that it was not shipped and she put me on hold. I was then informed that they oversold this item and it was out of stock and the following Monday it would arrive. Then I get an email explaining that this item was out of stock. I was only notified because I had to call to tell them. Needless to say I was irked at their poor customer service but decided to just wait for it. Today I got an email stating that since they cannot ship in the time frame that I will be getting a full refund. I went back over to the website and since then the price has increased. I have no interest in this dishonest company as I was willing to wait for the item and it should be my decision on the refund.

I ordered a sofa from Wayfair 3 months the ago. First occurring problem: not receiving emails from them confirming order. Called them tried to work the issue, still no go. Called AGAIN, they couldn't understand the problem! REALLY! They had to do some kind of "attachment" to get an email to me. After that, you guessed it! No emails. About three weeks ago I called to check on my order. They had a pending cancelation on the order due to credit card cancelation. We experienced credit card fraud and that card had been canceled. I did not receive an email or phone call from them informing me that this occurred. On December 28th I called again to check on the status of my order. That's when I found out about the problem with the card. I gave them a new card number.

I ordered 2 tiffany-style lamps. Paid $300 for them so I expect quality. When I opened the box I was very disappointed. The lamps did not look like the picture on their website. They were much darker than what the picture showed. When I spoke with Customer Service, he said it was dark blue, look at the third picture. I told him the first picture was what I thought I had bought. Turns out they took a pic of the lamp while the light was on. I told him even with the light on, it is still very blue. He said I can return them; however, I had to pay for shipping. The shipping is going to be expensive since they are big, heavy boxes. Why should the consumer pay for return shipping on a product that was not accurately portrayed on their site? Also, the glass quality was not very good. I could overlook that if the color was true to the picture. I will not shop Wayfair again. I thought since they are advertised on HGTV, my expectations would have been met.

I ordered a French Press from Wayfair 7 days ago and they never shipped the item even though they charged my credit card. Their customer service is horrible. I have contacted them several times about this issue and no one has ever got back to me. I finally had to cancel the order. I would stay away from Wayfair. They ship low quality items when they do bother to fill your order.

I had high hopes for this website, sadly they let me down... TWICE! First, I ordered the Mercury Row Broken Lattice Gray Area Rug on 12/28/15. When I got my order confirmation, the estimated delivery date is 1/7/16. Okay, I can live with that. On Thursday, 12/31/15, I got an email stating that it has been shipped and I will be expecting it on 1/8/16. Still, I can live with it. I tracked the package yesterday, 1/5/16 and it's been delayed somewhere and now it's set to be delivered on 1/11/16.

I have been waiting for 6 weeks for a piece of furniture. Finally I got the email that it would be delivered today. The email indicated that I would have a call 30 minutes prior. My delivery window was between 9 and 1. I stayed home from work to wait for it. Of course, I never got a phone call, so at one, I called. They checked and said that because of the rain, it would not be delivered for another 1.5 hours. I asked them why they would not even have the customer service to call and let me know... crickets...

They canceled my order (mind you I just chatted with one of their employees ASHLEY & she assured me that my orders were getting prepared). If there was a problem I'd think she would see it in the system and aware me so that I could make any corrections needed but NO she didn't! And now they're telling me that I have to wait for my (keyword MY!!) money to return which is ridiculous. I never had to deal with this and they will NEVER get business from me EVER again.

I am very upset with this company. I used a Wayfair gift card to purchase a dresser on November 30th, 2015 for my unborn son, who is due in January of 2016... On 12/14/15 I got a notice explaining that the dresser is now delayed until May of 2016. Obviously, this threw me into a panic due to the timing. I immediately cancelled the order on 12/15/15. Upon cancellation, I was told that my account "would be credited within 3-5 business days." We are now 15 days past that and I still have not been credited. All I want is for my credit so that I can buy a different dresser and be done with this debacle.

Trying to send sewing basket back. Badly damaged poor quality. 35.00 item will only refund 5.00. What the heck wayfair!! Will never shop here again.

I ordered a Schwinn Airdyne AD6 bike on December 3rd as a Christmas gift at a price almost $50 less than other retailers. Shipping was to be on December 7th and delivery on December 11th. I had no experience with this company, but they seemed legitimate. 5 days later I received notice that the item was delayed 'due to its popularity', but would still arrive before Christmas. On December 14th I received an email stating it would arrive on December 31st. After several contacts with customer service and polite, but insistent complaints an additional discount of 10% was offered. I accepted this realizing I would not get the present in time. On December 17th the delivery was delayed until January 5th. On December 27th I received an email stating I would receive the item on March 17, 2016.

I ordered a bed frame and a mattress from Wayfair on 16/12/2015 and the order confirmed delivery will be before Christmas. No show until the 27/12/2015, the bed frame arrived. The delivery man refused to deliver to my flat (third floor flat) and chucked the bed frame (part of my order) outside of the building where my flat located. I had to bag my neighbors' help to deliver myself to my flat from ground floor. When I opened it, I found that it is a completely wrong bed frame. I called more than 10 times subsequently but they refused to allow returning the product and redeliver a correct one. The mattress every worst -- it goes astray and has completely disappears. I called 100 times since 20/12/2015 but no one on single customer service can tell me where it has gone. I told them I wanted to cancel my order but they refused me to order. I will lodge a formal complaint against them via unfair trading standard.

I bought a swing for my patio. It arrived with half of the pieces and some of them had been already used. I contacted them. They sent me another swing for free, but guess what? This was a used one. Since it took me more than 30 days to have time to install it I have just lost 700 USD.

So I guess I should have read the other comments before ordering from Wayfair. I was interested in getting an ottoman for my mother for Christmas. Stumbling across the Wayfair commercial on TV, decided to give it a try . The ottomans were very cute and I quickly found one I liked. It was on sale, which was a bonus and claimed to have free 2-day shipping. I just had to order in the next couple hours (there was a digital countdown happening in red) and I would have it by Wednesday, 12/16. Sounded good to me! Well, after I ordered I got a confirmation email that stated delivery on or before 12/30. Not what I expected to say the least. What happened to receive by 12/16? I guess that was a just kidding you'll get in two weeks.

Ordered four items from these folks in a pre-holiday sale. Item one showed up fine. Item two - two side chairs - was the wrong color. Wayfair at first insisted that the color displayed on their site was incorrect, but on checking with the manufacturer confirmed that there were in fact two choices and promised to send the correct one out immediately. I then started getting notices from UPS for a pickup, even though Wayfair hadn't issued return instructions yet. It took nearly two weeks and four phone calls to get that info. The replacement chairs showed up on Christmas Eve... and were the same incorrect color as the first order. These folks clearly cannot handle the breadth of material they are offering. To date there is still no word on return instructions.

Ordered my 12 year old a gaming chair for the Christmas gift which was promised to be delivered before Christmas. Got an email today 12/23/15 that the chair is on back order and we would be receiving her Christmas gift on 2/3/16 (bold these numbers please). Oh! And might I add that WAYFAIR IS NOT REQUIRED TO abide by the consumer accreditation guidelines!!! Well no wonder! Never again!

I ordered a dining table on 11/26/15. I received it on 12/17/15. However, I received a wrong table base. I emailed Wayfair about the issue on 12/18/15 and requested them to ship and deliver to my address before Christmas, but the account manager rep said it's not possible. They could only ship it again and it would arrive after Christmas. I then saw a refund and a charge for the same amount. I called in to talk to some rep and she said it was because they made a mistake, so they would give me a refund for that table base and ship it to me for free, but it would be to our address around 1/7/16.

I ordered a sheet set and standard pillowcases. Wayfair sent me king sized pillowcases by mistake. When I chatted with customer service they were happy to help by giving me a return shipping label. The problem was that they wanted to charge me shipping on the new pillowcases. I talked to the guy that it wasn't my fault that they shipped the wrong thing, and why should I have to pay for them? It is pretty much Wayfair.com saying that they will charge the customer for their mistake. Honestly I think they have lost my business. You should really be looking at the customer's interest. If I changed my mind, yeah charge me but don't charge me for your mistake.

I wasn't always loving products, but they are super helpful when returning. Prices change daily so my secret is, keep in wishlist. When you see your coveted item at lowest? Then buy! We purchased new home last April and I have bought everything from furniture to fixtures here! Make sure you have time! Their site can keep you busy for hours. I love that all reviews are honest! They want your True opinion, good or bad they reward you.

Placed an order with several items. The posted price was extremely low, so I waited all day. Nothing changed. I placed the order. Received a confirmation waiting to ship. Received an email that one of the items was not priced correctly and had been removed. In return I complained that the item was paid for and confirmed. They sent a discount code with no amount for the discount on the note. Complained again, they stated they had given me two discounts, what more could I want. I replied I had one as per note with no amount and that the price should be honored. THEN I get an email that every item in my order was priced wrong. This was days later.

I ordered a sectional from Wayfair and the item description said low stock ships in 5 to 7 days. Placed the order on 12/9/15. Checked today, they say it shipped 12/15 and I should have it by 1/19/16. I asked where it would be for 35 days? They said on the way from one company to another. I have no belief that any legitimate trucking company would want a sectional in the way for over 35 days. This seems crazy to me.

I ordered a swing set from Wayfair at a great price that included delivery and assembly. The item was delivered December 8, 2015, on time. The delivery company attempted to assemble the unit after I stated to them that I purchased delivery and assembly. The workers opened the containers, sorted the various pieces on my back lawn, started the assembly, left for more tools but never returned. After one full week of emails and phone calls I was notified by Wayfair that they would not honor the assembly portion of the sale. I have swing set parts spread across my lawn that has been there now for 9 days! Wayfair did do a partial refund as compensation but refused to hire a company to assemble the swing set, what a mess. A swing set for my grand child's Christmas? Well, we have the parts.

I really wish I had taken the time to read all the terrible reviews about Wayfair.com before placing my very first order with them. What an absolute disastrous first impression they have made. I will NEVER SHOP WITH WAYFAIR again. I decided to purchase six curtains on 12/15/2015 because they seemed elegant. The website stated that I should order within an hour and forty minutes to receive my items by 12/17/2015 with free shipping. I was sold! Unfortunately, they meant my order would be processed by 12/17/2015 and I wouldn't receive it until 12/24/2015. All of this information came after I already confirmed my purchase. I felt bamboozled.

I ordered three of one item at the price of $8.99 each. Got an order confirmation, CONFIRMING the price of the item. Then the next day I get an email that says because of THEIR ERROR, they are cancelling my order. Deceptive, under handed and shady business practice. Where are the laws to protect consumers from misleading sales tactics like this? Never again. Anyone else have this happen to them? This has CLASS ACTION written all over it!

I ordered a "Elements Fine Home Furnishings Haley Sectional (HAL-SEC-RAFL-LAFC-SEAS-7)" which they said they had 10 in stock and that it was supposed to be shipped within 15 days. After one month of trying to get Wayfair.com to tell me where the item is they told me it was now back ordered! Shop somewhere else!

Placed an order for two bar stools on Nov 28 with an estimated shipping date of Dec 2 and delivery date of Dec 8. Checked the status on Dec 7 and the delivery date changed all of a sudden and the product showed as being on backorder. I decided to go back to the side and place the same order again... the product came up as 30+ in stock! When I notified customer support they suggested I place that order and then they will cancel the existing order... Really?!!! I told them, how about you just ship me my order since it is obviously in stock. Received an email from a different rep saying that my order has shipped and I received it in two days. Not the way to run a business. Will not be a repeat customer.

I ordered three rather sizable gift cards yesterday to be delivered to me by email. Received order confirmation, but no gift cards to print. Nothing. Then today I received an email that they were sorry, but they were 'unable to verify the authenticity of the charge', so the order was cancelled! I called and talked to a very nice rep who said she would email 'someone' to see why the order was cancelled and it would take up to 24 hours to get a reply. And she would call me when she did. Really? Also, it would take 3-5 business days to cancel the request on my card. My card is fine. I have used it many times this month. No problems there. Wayfair has the problem.

It's customers like myself that won't be back and will spread the word about my experience with the company. I ordered 2 sets of bunk beds and then received only box 2 of 2 on both sets. I called and spoke to customer service. He looked up my order number and apologized and put me on hold to call warehouse and a sure they had box 1. He stated they would be sending them out and sent me an email that said they would arrive by 12/23. I still have this email if you would like me to forward. Then I get an email from someone else saying they won't ship and my money was being returned. But to backtrack a little, we were tracking the packages the first time and have already took down our son's beds and sold one. So...now they are sleeping on mattresses on the cold floor.

I paid for assembly for a table (just 4 legs). The table came without the parts. The delivery man felt bad, but refused to take back the set and told me to contact Wayfair. They sent the parts right away. I called to schedule assembly, and they said no one is available and to hire someone myself. I did not get my money back for assembly and have not found anyone! I have spent time with Visa trying to get the money, but it is still not resolved.

Ordered 3 area rugs on Cyber Monday. Great deal!!! 1 of the rugs were lost in transit, but after a brief phone call they said they would ship a new rug out. Showed up 2 days later. Impressive.

Placed an order that advertised "two day shipping". A competitor had item, yet without two day shipping, so I chose Wayfair. Days pass, no chair. I contact them and they can give no clear answer as to why the order has not arrived. They then say they will leave a message with their warehouse but can take up to one business day to get answer. I ask, "how can you ship in 2 days, but it takes a day to get an answer to a question from your co-workers." Policy they say, so I ask how long does it take to get a refund if I cancel the order, answer "5-7 days, but it's only a request, not a cancellation." No guarantee they will cancel and refund. So, here I am being held hostage to their poor business tactics and no certainty that I can get my money back and no chair. I'm surprised that this is the same company I see advertised with all the "happy, go lucky" customers being portrayed. Class act you are Wayfair, ought to change your name to Nofair.

I purchased a Hives and Honey Ashton Jewelry Box - $ 104 dollars value and received the wrong one, a Austin Jewelry Box value - $ 69 dollars. I was instructed by email that Wayfair would refund my money and to wait up to three weeks to receive shipping instructions. That if I don't hear from the delivery company it is mine to keep. Don't they know that I don't want this model. I am afraid that I too am a victim of this company. I plan to contact my states "Texas" attorney general.

I ordered a gift for my son on December 1. It said estimated ship time 1-2 weeks. Ok, fine. That will still get it here before Christmas. Then I check and it says it isn't shipping until the 23rd. I emailed them and they said I could only do next day shipping to get it sooner for $60. I then canceled my order and they said it would take over a week to refund my money. Deceiving company that tries to entice you with their commercials "Even the big things ship for free." Will never order from them again, and will not hesitate to let my friends know not to order from them either.

I placed an order for a sofa bed 8 days ago. It was 2 working days free delivery. I have been on phone since and they have been feeding me with lies and inaccurate information! Have stayed home 3 separate days! Still haven't received the sofa! Left the review but they didn't publish it! They are bunch manipulative people! Don't get fool by the reviews on their site! Had a dear guest end up sleeping on the cold floor! I am so fed up and desperate! If you want to order to them think again. My next step is to contact UK Fairtrade agency! I can't spend more than this sitting home!

Discount reflected the day of delivery. Excellent transaction from start to finish with Wayfair. I will definitely shop here again and will encourage my family and friends to do their online shopping here.

Warning. Do not use Wayfair company. I placed order, waited two months to be delivered after calling company several times. They charged me double, sent me two items, I ordered one. I had to return.

Wayfair.com listings are, as stated by their staff, "listed with confusing terminology" and "are ambiguous"... OR really seems to be false advertisement. The charger plates I bought from Wayfair.com was listed with "confusing terminology" and was "ambiguous" (false advertisement). At the time I purchased the plates, the ad stated $41.99 for Quantity 1(set of 4). I wanted 16 plates so I ordered a Quantity 4 (set of 4) for a total of $167.96. I received 1(set of 4) plates... decided to just keep the 4 plates & wanted to cancel the other 3 sets. I e-mailed explaining my decision & wanted them to put the remainder $ for the other 3 sets of plates back on my credit card or I would take a store credit.

I ordered a white christmas tree from Wayfair. The image was white, the description didn't say Green. I complained and asked for a refund. The next day the item was off the site and when it came back it said green way down in the description but I had a screen shot without it. They charged me more than 1/3 the cost of the item to return it! 33 dollars! They told me there was a second image - which wasn't there to begin with. When the item returned the white picture is still first but the second image is now photoshopped - it isn't even the item in the box! Thieves! They are cheats and I will never buy from them. I sell furniture and get people who tell me they will buy from Wayfair and I plan to tell them my experience. It is terrible. The worst online retailer. BUY from Amazon!

I could probably go on for pages but for the sake of brevity, I will just say this: I just returned from meeting a total stranger in the parking lot of a Target store, located between where he lives and where I live, to get the missing base of my dining room table. In return, I gave him his two missing chairs that I received with my original delivery. THAT was Wayfair's solution. They emailed me the phone number of the person who received my table base. "Please let me know what happens." THAT is how Lisa, "Delivery Specialist" closed her email. They didn't send back the truck of the delivery company. They didn't call UPS and arrange for a pick up of the missing piece and delivery to my home. They emailed me the phone number of the person who had my box. Un-** believable.

The return cost of a Wayfair product cost of 36.98 was 18.78 - a big rip off. Don't do business with this Company.

Set up white glove delivery so that furniture would be delivered, brought inside and put together. Had problem with first try of delivery with contracted company. Called back three days later to set up delivery and was told that package was not ready for delivery. Contacted Wayfair and they seemed helpful at the time. Assured me delivery company would call to remedy situation. They never called. I had to call them. After delivery was set up, I was told I would get a 30 minute call before delivery. No call. Found huge box outside my front door. Never signed for, somehow made it through security gate, very poor service.

Ordered a bed. Waited weeks and finally got an e-mail saying it came damaged. They said they had to check if bed was damaged or just packaging. Would tell us in two days. Never got a reply. Finally got hold of someone at Wayfair, who said it had been sent to the scrap yard. They reordered a new one. Waited weeks again. Just got an e-mail saying the replacement bed was received damaged. Asked for a refund. Hope they do that right. Will never shop there again.

Watch out for these crooks! I ordered three sets of these chairs. I received two out of the three, although was charged for all. I called the shipping company as I received tracking information. I was referred to "customer service" who then informed me that I would have to pay a higher price for the last set as they "oversold" them at the price I paid for. DECEPTIVE SALES PRACTICES!! Be warned.

I too purchased something from Wayfair through Amazon. The amount was for $649. However, they (Wayfair) told me the item is out of stock and will not be available for three weeks. An hour later they updated their website saying the item is in stock and the price is $789. How unethical is this? They should honor their prices. And I am still waiting for them to give me back my money.

I ordered a jewelry armoire from Wayfair and when I received the product, it was damaged. So of course I was mad and called customer service and the gentleman that handled my issue was very friendly and pleasant, and took care of me by issuing me a full refund. The product itself is gorgeous and very good quality, it's just a shame it is badly damaged. I will be shopping here again.

I just bought a house and my mother tried to buy me a lounge chair. Well, Wayfair assumes everyone is a criminal because they cancelled the order 4 times. Yes, 4 times. Finally, I called. They said for first time orders, it has to be sent to the same address that's the billing address on the credit card and for my mother to put my address on her credit card as her billing to place the order. My question is who the ** does Wayfair think they are, asking me to tell her to do that as if they are doing us a favor? I said "No thanks. We will order it elsewhere."

We ordered chairs from Wayfair, opened a Wayfair credit card, placed our order and received our confirmation. Weeks later we called as the order never came and got the run around from customer service. Three more calls, nothing. Then the truth, the advertised price was incorrect and Wayfair would not honor the price. For $100 more per chair we could purchase them if they could get them. Real nice Wayfair. Great doing business with you. Nothing.

I went to their site just to look at product and price comparison. Immediately a pop-up came up, couldn't get past it. It REQUIRED my name and email address, said for 10% off 1st order. I made one up. Well, what if I am not interested in their products and what if their prices are not good. I would end up with HUNDREDS of emails from them and every other company they work with!

I will NEVER order from Wayfair again! I cancelled a custom order within 5 hours. They refused to refund my purchase despite the fact that their orders say you cannot cancel "once it has shipped". Didn't ship in 5 hours on Saturday afternoon.

Ordered and received a bed that was near impossible to put together. It was a storage bed with three dressers. My first issue is that the direction were incomprehensible and looked like hieroglyphics. Called the company and they recommended a third party handyman to set it up. My boyfriend called and got a quote for 250. I thought it was high and called back and was quoted 200.

A week ago I was shopping for a outdoor conversation set and saw at Wayfair.com an offer for $429 for a 8 piece set, at that time the ad was saving 87%. It was a mistake by Wayfair. I don't know because I didn't buy. Next day, in the morning, I open my email and Wayfair send me a better offer for $309... At this time I knew wasn't an error the day before and I end up buying. Few hours after I had a email confirm the transaction with the confirm date for delivery. After that I print a copy and gave to my wife as a anniversary gift.

I purchased a pendant fixture for our new home at the end of September. When the electrician went to hang it 3 weeks later we realized it was too big for the room. I emailed yesterday to return and I was told 30 day policy. I have purchased from other sites with much more liberal return policies. Certainly will not be purchasing from them in the future.

Purchased a white cabinet and I assembled it strictly according to the 24 page instruction book. How can some parts fits and then others don't??? I contacted customer service and they admitted the instructions were bad after consulting with the engineer. No offer for refund so now I have a cabinet where one of the two drawers does not shut and kick board 1/2 short on the bottom on each side.

Placed my order for a dining set Sept. 7th. Didn't receive it until Nov. 2. When it came, it was a table only. Called and they said we only ordered the table. If we wanted to return it, $110 in shipping. Search my order details and the SKU # didn't match the # sent in my shipping confirmation. When I look up the correct SKU on their website the item is no longer there. I googled the SKU and there it was, a listing for a 6-piece dining set. Page wasn't valid of course. When I presented customer service with all of my evidence, they insisted that I just selected the table and needed to add the chairs. BS! What do they think a 'set' is? I had her pull up sets on their website so that she could see she was wrong. Of course the rest of the set is out of stock. Thankfully, they had some different seating that matched, so I can say that after a 3 day battle it's on its way. Wish me luck.

I bought a large dog crate through Wayfair. In the web listing it showed the crate as having a bottom plastic tray. When the crate arrived the tray didn't come with it. I wrote an email to Wayfair and they responded by apologizing and saying they would get one sent to me right away. # days later they canceled the order and emailed saying the tray was not included with the crate. I looked back at the listing and if you scroll down 3 or 4 tabs you find specifications. 2/3rds the way down the specifications page it says the tray is not included. Oh and in the process of unpacking and setting up the crate the instructions say the tray is included but in a separate box.

I ordered 5 items and 2 were received damaged. Wayfair did replace them at no charge, but they obviously have an issue with their packaging and shipping. Two other were returned (I had to pay the shipping) because they looked NOTHING at all like the picture on the website. Also, I received several emails to rate the products received & did so. I rated the damaged items with 1 star and guess what? Those reviews were never published. In general, the quality of all products was poor and I would suggest not wasting your time or money with Wayfair.

Just like everyone else... Order shipped incorrectly and no response for weeks from Wayfair. No one seems to know where my headboard is! Please see photo of the owners laying on all of the incorrectly shipped items from yesterday. Please don't buy from these guys if you actually want the items you order.

Ordered a mattress from Wayfair with delivery address in Toronto. It has been 3 weeks and I still don't have anything. They don't mention when you order that it takes 1 week to reach US customs, then is stuck for 7-10 days and then who knows how long it will take to reach me. Wayfair is very good to spam me everyday with their ads but not much about communicating about my order.

Made my first and last Wayfair order yesterday. I found a patio set for $310 and while it did seem too good to be true, I thought that Wayfair was just a very deep discounter. I order the set and paid via Paypal. I got an order confirmation with delivery estimates and my receipt from Paypal showing that Wayfair accepted my money. When my daughter got home from school I was excited to show her the patio set. I had a little trouble even locating the set via the Wayfair search tool, but when I did I noticed that the price was up to $1,250. Then today I looked and the order was cancelled. I called and was told that the price was incorrect and that they would give me my money back in 3-5 days and 15% off. After some back and forth over it I demanded my money immediately and they did refund the money to Paypal within 20 minutes or so. I do not trust this company and would never be comfortable making another purchase.

I tried several times to cancel an order that I placed on October 19, 2015 (due to really low quality of the items) with this company, online and by telephone, on the 20 and on the 23. When I didn't heard from them, they were redirecting me to different numbers and people telling me that they will fix it and they were going to call me back to confirm. They never did and they delivered them anyway. Then I wanted to return them and they said they were going to charge me 52.52 for each box, 4 total boxes $202.68, and at the end they charged me $348.63. Keep your money and sanity, buy somewhere else. Item(s) Cost Credit: $480.30. Return Shipping Cost: $348.63. Total Return Refund: $128.67.

Delivery made to my home. While delivering item upstairs there was damage done to walls and woodwork. Wayfair put me in touch with restoration company. They came out to home and I have not heard anything since. Called several times and left messages. Wayfair should have the burden of getting this corrected, but they seem to pass it off to me. I would think twice about ordering from Wayfair. The couch was nice but arrived with a spot on it. They did give me an adjustment. Now I'm dealing with having my walls and woodwork restored and have come up blank. Not happy!

I have ordered a wheeled canvas hamper at what I thought was a reasonable price, well it turn out to be JUST the fabric. When I requested to send it back because the whole product was OVER PRICE, they sent me a shipping label and deducted 50% off my original purchase for "shipping" cost. They try to make up for their loses by OVERCHARGING us, the consumers, with outrageous AMOUNTS of shipping fees. That only speaks very poorly about the integrity of this company.

I purchased a sectional sleeper. It was delivered as expected and the quality is fantastic. There was a back order on 1 of the 3 pieces, but that was not problem. I received all pieces in approximately 21 days. I will definitely purchased from Wayfair in the future and was very satisfied with their customer service. I am very surprised with all the negative feedback, especially considering how smoothly my purchase had proceeded.

I recommend never to buy anything from Wayfair that you don't think you will need to return. I have never in my life dealt with a company that charges over $5.99 to return something that didn't work out. First of all I didn't have to pay shipping on the product when I bought it and unfortunately it didn't work out so I had to return it. They charged me over $15.00 on a product that only cost me $40 to begin with and they didn't even tell you this or I would have used my own shipping. I will never buy anything from Wayfair again.

I ordered a desk from Wayfair.com back in the second week of September, 2015. It arrived within about a week and a half. It needed to be assembled, which was no problem. However, one of the hardware pieces was damaged. I contacted Wayfair and they sent me a confirmation e-mail that the part had shipped. It never arrived. They said it was my fault because my account had the wrong house number in my profile. Well, how did the desk arrive correctly if I entered my information wrong?? So I went online and saw that they had my house number as "54" as opposed to "154. Fixed the issue and asked they send the replacement part again. Received an e-mail that the part had shipped and would arrive today October 27th... over a month later!!! However, in the e-mail I noticed again the shipping address had the house number as "54" and not "154". I e-mailed them again and they said I set up my account that way.

Actually, I dealt with Wayfair.com for about four years before I FINALLY threw in the towel. Had both hits and misses. When Wayfair first came onto the scene, they were in fact a great deal. Same product as other online shops but lower price. Then over the years, I started noticing the price increases and product quality decline. This past year was really the final straw over a couple issues.

I ordered a couch from Wayfair on Sept. 6th because of advertisement on website that it would be delivered in two weeks. It is Oct 18th and it still has not been delivered. I'm called Wayfair 2 weeks ago and spoke to customer service and then a supervisor who told me there was nothing they could do. It has been enroute on a truck and they could do nothing. Finally received a delivery date of Oct. 18th where my daughter was to be home from 2-6 for delivery. She was to receive a call a half hour before delivery. The delivery was never made and she never received any type of call that she would not receive couch. Tried calling them, but only received voice mail. My account was charged a month ago for this couch also. We will never order from Wayfair again.

I am furnishing a new home. My first order was cancelled by Wayfair after it was shipped, with an explanation that the item was discontinued. I later saw the same item in their website for a higher price. The second item arrived broken. Since it had a distressed finish I fixed it and wrote a negative review. After 3 weeks and repeated reassurances that it would be posted, it is still not there. The third item could not be properly assembled. I requested a return and got an argument about 50% shipping fees reduction from my refund.

We had a package that was delivered to the WRONG address. When I contacted the company they said there was nothing they could do. So now because they used the wrong address, we paid money and received nothing at all. Companies should not be allowed to rob people this way. I will never use this company again.

Never ordering any furniture or bedding online again thanks to Wayfair.com. I ordered a platform bed that cracked within 1 week of use (I'm 140lbs). The left railing cracked due to poor wood quality and prep assembly works (no pre-drilled holes go figure). And to top that, It's been 2 weeks since I ordered sheets that I never saw. I was promised a refund that I haven't seen too. And when I emailed them about the cracked bed, they simply dumped me on their Canadian bed supplier and basically told me to figure it out with them. A lazy, amateurish and sloppy drop shipping operation is all what Wayfair is.

I am remodeling my bathroom and I placed 4 orders with Wayfair. Out of 4 they got 2 wrong. First I ordered a vanity which was supposed to be delivered inside and I would be called 30 min before the delivery. Sure enough nobody called and the vanity was left in front of the building. Since I am a woman and live alone, I had to pay somebody to bring the vanity upstairs. Jordan, the manager, reimbursed me some money to make up for that.

Solar Lights - Description was "Includes: 8 White plastic solar pathway lights." And that was correct until the lights came on, when they were colored lights, not white. They cost $31.99 plus $4.99 shipping. And $6.99 to return them, even though they were not as described. Last time I order from Wayfair. At least Amazon will admit mistakes and take care of it.

Ordered a Sofa sectional Oct 1st. Got status update via email that the item was going to be shipped to their warehouse on Oct 7th and I will be contacted via phone to set up a delivery time/date. I checked back a week later to see the status and on the shipping status, it says to be delivered on/before Oct 9th. So therefore I was expecting a phone call so we can coordinate a shipment time. Never heard anything, day of, still haven't heard anything, so I gave them the benefit of doubt maybe due to the storm, it got delayed. Nothing was updated on their site in terms of my order, still had the Oct 9th date on it.

I would first like to say that I have made multiple purchases from Wayfair over the last year without problems or dissatisfaction and became a regular customer. However, I have recently had two consecutive bad experiences with Wayfair. About a month ago I had ordered a desk and what arrived at my doorstep was a small box. When I opened it I saw a desk lamp instead. I immediately called customer service and they told me if it was labeled with the desk SKU number that I had ordered then that is what they send. I told customer service that there was no way anyone could mistake this small box for a desk. They really had no response. They immediately issued a refund but would not replace the desk.

Ordered 5 piece set of Black Cube non-stick cookware, THEN discovered this review site!! I was flabbergasted, I have NEVER seen such bad reviews for a company! So glad I used credit card, in case of dispute. And was happy site/order protected by Google. But product came under 48 hours, in factory box in fine condition, no problems at all! Genuine article, no doubt, not a knockoff!! And price was WELL under anywhere else! With free shipping! Hard to find below full retail...Well satisfied with entire experience, and quite happily surprised. Hopefully Wayfair is in process of mending its past! But be careful. Order name brands. Pay with credit card, not debit and use the google protection/free and be prepared to have return charges deducted if need to return.

I was purchasing a bookcase online with Wayfair.com. They offered me a credit card with a $6,000 credit line and I accepted. I then received an email from Wayfair telling me that my card would arrive in about 10 business days but in the meantime my credit card number had been added to my Wayfair account and could be accessed with my next order. About a week later I needed to purchase a new pedestal sink and found one at a decent price on Wayfair. When I tried to check out, my credit card number had indeed been added but when I went to finalize the order I got a message in red letters that said "unable to validate payment method" or something to that effect. So I gave it a few minutes and tried again. Same result. So I emailed Wayfair's customer service and I got a reply within 24 hours telling me to try and make the purchase again in a few hours.

I delivered a loveseat on Wayfair.com on 18 Sep 2015. It is now 8 Oct 2015 and it STILL hasn't been delivered. Apparently after viewing the shipment tracking record, this item shipped from NJ, was in VA at some point and then went to NC! This delivery is coming to VA. The couch has been seating in NC since 1 Oct! I attempted to just cancel the item. A lady from Wayfair called me to explain where my loveseat was. She said it was in Alexandria, VA which isn't far at all from my house so I decided to just have it delivered.

Took $750+ for sofa that is now missing! Ordered a sofa a month ago and it was on backorder. Only learned it had shipped when my credit card company advised I had been billed. I contacted Wayfair for detailed shipping information and over a week later they are still unable to locate the sofa - but refuse to refund the money because their system says it shipped! I have made the simple request to refund my money until they can provide evidence of shipping and arrival dates. They have refused. So basically they have stolen money from me.

I ordered the item in question on 9/22/15 as Wayfair had the two items listed on sale for $174.95 for both the desk and hutch. It seemed like a good deal. The item was shipped on 9/24/15, but the email I received showed only the desk being shipped. When I contacted Wayfair's customer service about this, I was informed that the hutch was out of stock and they could not say when they would receive another batch. I requested the item be canceled as I was not informed of this before the item shipped nor would I be receiving the order that I had paid for. I was put on hold multiple times before being told that they could not contact FedEx just now but had been promised that an email would be sent out and the item would be stopped before reaching me and a refund would be processed.

Only shopped with them twice and that was a nightmare. 1st time, the item came damage and at first they wanted for me to pay for the return then I had to bring it to a FedEx drop off. Problem was it was very heavy... 2nd, I called to find more information on a ceiling light. I did like it. After getting off the phone it was ordered. I called and said it was a mistake, they said it was already submitted. Even if it was not shipped, they waited a week and then said I was forced to pay the return of 100 on a light that was only 170. On an item that I did not even receive yet. And was told this item can be left on your doorstep without being signed for to force you to keep it. I had to get my bank involved to get my money back.

I ordered a vanity on August 29,2015. As of this date 10/3/2015 I still have not received it. I have made numerous calls just to receive lip service. The vanity has been sitting on a dock in California for a month. As trucks run daily from California to the MidWest, I am flabbergasted as to why my expensive item remains in California. The Customer Service rep, Denver, was a very sweet young girl who didn't have a clue as to how to move my purchased item along. When a delivery date is promised, I expect the promise to be kept. Sitting on a dock for a month is just ridiculous. So if my item ever is delivered and it's not damaged, I will be surprised. And hopefully, Denver will think outside of the box to resolve her next customer complaint.

We ordered a pedestal sink and a few days later received an email saying they could not fulfill it. A week later, it was still on the site so we reordered it and got the same result. Then we ordered a rug and high cost $205. It didn't work in the space because the color was off. When trying to return it. The site said it would cost $73 shipping. I tried to call customer service because this was not clear on the site when I ordered it. I got a recording saying they were experiencing difficulties. I went back to the site on my cell to copy the rug return verbiage and I got an error message stating that THEIR link was outdated and I could not access it. I wrote several emails asking someone to call me but only got standard impersonal emails back. I kept the rug and sold it to a friend. I will never ever ever ever shop here again. They don't care about customers or experience at all.

I ordered two products from Wayfair. One was a wooden magazine rack that I really like. The second was a spice rack. The jars were made of plastic. I was expecting glass. This was not made clear in the description of the product. I tried to return the product. First, when I input the order number as directed on their side, I got a message that the order number did not exist. I copied it directly from my packing slip! I tried to contact them by phone, but the service number I found online is out of order. No contact phone number is available on their site.

I was looking for 2 foam twin mattresses for my twins and came across Wayfair.com website. The product was showing available, but once you add it to the cart and went to checkout, it would say the product is sold out and not available. I tried it few times even from two different computers to see if it would make any difference. Unfortunately, nothing. I finally called their customer service and the rep. on the phone told me, it's a system glitch and maybe that's why it's acting up. She also said she would contact the warehouse and get back to me, which it never happened. I called after a day or two again as the site was still showing the same thing. The other rep. told me the same thing. I feel like they want to see if there's a demand for a product, then they will get with Chinese companies to make that product with lower quality and make excuses to customers.

I placed an order early September and paid for expedite shipping. After confirming my order, it gave me a different date for delivery which I wasn't satisfied with. I then contacted customer service, spoke with the rep and then asked her to cancel my complete order because the time it will take to come was way too long. I then ordered the same items from another company. Came from work one evening and one of the items I cancelled was there waiting for me. I then contacted cust serv and asked them why am I receiving the package after I cancelled my entire order. The rep then told me she will send me a return label.

I found this company exceptionally eager to cater to my problem with the item I purchased. The gentleman on the phone listened to my complaint and call the warehouse manager for a resolution. They refunded my money within 20 minutes after my phone call. I would recommend this company to friends and family and intend to write Walmart about my purchase. Thinking about returning an item? It's easy! Go to our self-service return center to set up your return with personalized shipping labels. To view our Return Policy, click here. What if my item is damaged or defective? We work hard to ensure items arrive in perfect condition, but we understand that sometimes this isn't always the case.

My coffee table was going to delivered the latest on September 16th. Today is September 21st. Every day their website indicates that "We left the package in our facility" since 16th, including today and nothing gets delivered. I planned to receive this on the 16th the latest. I try to call the customer service, half of the time their 1-866-263-8325 number is not working. If you are lucky to get through then the wait is between sometimes 15 sometimes 35 minutes. I waited 35 minutes then they wanted to transfer me and I told them that I have been waiting for so long. They told me that there will be no wait. And they were right because, I got hung up on... I have been trying to reach them all morning. Now they are having technical difficulties again, call does not go through. Enough to drive someone insane.

I need a dresser for my bedroom. I have heard about Wayfair via word of mouth and the internet. Prices seemed fair and they really push contacting them if you have questions before you buy something. I called to ask questions about a getting a dresser. The woman on the phone, Liz, was of no help. I want something assembled. Their own search fields do not produce fully assembled items but items that need to be assembled. When I asked about this she had no answers other than "We have some but the trick is to find them and if they are in stock." Isn't that what THEIR JOB IS??? If I wanted to use their site by myself, I would do that. She offered no help about the products, delivery etc.

Let's start with the beginning. I ordered (from the picture looked like) a beautiful kitchen island. Got it in time. Thank you but cracked. We took pictures and called Wayfair. They graciously said to keep it and they will send another one for free. Thanks! Well... The second one arrives and guess what! Cracked in the same place and no hardware! Pictures taken and called Wayfair again. They graciously said "keep it! We will send you a new one!" Now 3rd kitchen arrives. You know where I'm going with this. Same crack-same place. Geez. Call Wayfair and ask that they NOT replace the kitchen island and to please give me a credit. Sure.

Actually we ordered this table after viewing all specification mentioned. Actually in specification it says table is included. But when order arrived we were shocked to see only stool been provided. So we called them and they committed its website error. And they are saying they will refund the product price and not the shipping charges and they are giving 10 % coupons for our shipping charges which is a big disappointment. They have not even fulfilled what they promised us. Please be careful when you buy products from them… They say something on website and send something else... And we are planning to return it to them back.

Received item I ordered. Packing slip not mine. I wanted to return item. No return sticker for the box... says it was shipped to debora ** zip is 93672. I did get the item I ordered. Just no receipt.

It took 11 days to get the package and when it arrived just now the tiles are wrong. For this item you cannot take back directly to Walmart, which is the only reason I went through Walmart... shipping was "free", but now that I am returning they are gouging me a theoretical shipping charge of $13.60, and what is amazing is 10 tiles cost 59 cents each to ship and the other 10 77 cents each.. keep in mind they all came in the same box. And, it took 11 DAYS to get here! I can tell you for sure, this old man will never order a Wayfair item and might not order from Walmart online ever again.

I had ordered multiple items from Wayfair. 3 times needed to be returned. The items were a Woodbridge Home Design Factory Desk, Woodbridge Home Design Factory Console Table and Pendant pulls for cabinets. The Console Table has a nail hole on the top in addition to what appears to be white paint. The desk is "distressed" but the edges are so rough it actually scratches my arms when I use the desk. The pendant pulls did not fit on my cabinets. Wayfair has a 30 Day return policy (which I am still within).

I purchased a shower rod from Wayfair and paid overnight shipping for delivery. When it didn't arrive on Friday, I called and was told they shipped it standard UPS and would arrive on Wednesday. It just arrived and the box is open in center and has big holes both ends. They used wrong tape; I just hope all the pieces are there.

I am currently waiting for the 3rd time to get the actual bed I ordered from Wayfair. The first one came so damaged, box and bed and all that my husband refused delivery. The second looked okay but after putting together we realized they send the correct queen sized rails, but the headboard and footboard are full size. Now Wayfair tells me they cannot get a new one to me for a month! When I told them I am very disappointed in them I was told the bed actually comes from a warehouse they contract with and they have no control over what is sent to me! REALLY???

I ordered 4 'black' garden chairs in mid-August from Wayfair, a company I had not used previously. When I opened the packaging I discovered that the chairs were, in fact, green with lots of copper flecks and so had been wrongly described. I called the company on Monday and was promised that their couriers would call me to arrange collection and then I would receive a full refund 5 days later. It is now Wed and I have heard nothing, so called Wayfair again, only to be told that a date had been fixed without consulting with me and that the couriers would not give me an approximate time for collection, so I am expected to wait in all day, which I am certainly not prepared to do. BUYER BEWARE, DO NOT TRUST THIS COMPANY!

In the end, Wayfair refunded me 3/4 of the cost, since I only received 1 of the 4 chairs. I was lucky in that I took screenshots, showing the chair was supposed to be a set of 4 before I got to the purchase confirmation.

I purchased a Delta 5 pc dining set from Wayfair. The advertisement stated 5 pc as well as the picture. When I did not receive the chairs, I called and was told that it was only the table. When I spoke with the manager, he agreed that the advertisement was wrong and they plan to correct it but they could not send the chairs that were advertised or any other chairs. He did credit $75 back for the table but I explained that was not enough because I would still have to purchase chairs from 75-100 dollars each. I am disappointed that Wayfair did not honor the advertisement they had on their website and I will return the table and do not plan to shop at Wayfair ever again. I am not satisfied the offer of $75 and I have a bad taste in my mouth.

I ordered a mirror about two weeks ago and had to call to check on the shipping/tracking status because the website did not have any info on my order. I spoke with a very nice representative that told me she would look into it and follow up with me the next day. Today, I didn't hear from the rep but did however receive 2 emails from Wayfair stating that my order had been CANCELED!!! I spoke with another rep today that was able to see that they had mis-labeled the price and that instead of charging me $500 they would just cancel my mirror. I just feel so disappointed and ripped off because if they put it online with a certain price it should be honored in my opinion. They were able to weasel out of it because of their terms and conditions. This is just bad business. I will NOT be buying anything else from Wayfair!!

Do not ever order from Wayfair.com. They have lousy customer service. I ordered something from them, they shipped it twice; realized their error, recalled one and both got returned WITHOUT EVER CONTACTING ME TO TELL ME. When I tracked the package, I found out both were returned. Contacted customer service to find out I can't get it for 2 more weeks. WTH THIS IS YOUR SCREW UP, YOU SHOULD BE SHIPPING THIS OVERNIGHT.

I have never bought a mattress before online, so before buying I asked the sales guy what are the returns policy on returning a mattress if it was not comfortable. I was then told there would be no problems if after trying it and I was not happy with quality or comfort I would be able to return item within the 28 days. I tried mattress for 1 night and OMG it was awful, lumpy, noisy and springs digging in your back - saying it was uncomfortable would be an understatement!!! I phoned to make arrangements for return but was then told it was non-returnable because it had been used after a lengthy conversation with advisor who was having none of it. My gripe is that I was given false information at the sale of this item otherwise I would never of bought a mattress without trying it.

I am beyond unsatisfied with my experience on Wayfair.com. I ordered a dining table, an end table, and a sofa table on July 31st. The items were separated into two shipments, the dining table on one shipment and the sofa and end tables on a separate shipment. Both shipments were delayed beyond their original delivery date, however the table was finally delivered. The remaining two tables have not been delivered. I have been in contact with Wayfair everyday regarding this. I received an e-mail informing me that my items would be delivered on the day before the e-mail was sent, which was bizarre.

Ordered king size platform bed with headboard. It arrived with 2-day shipping which was awesome. Came with two broken legs and missing headboard. Called customer service. They confirmed headboard was never shipped and shipped it with estimated date of 15 days, saying their warehouse is packed with orders. On the day of shipping I got one more email, saying my replacement order was canceled without mentioning any reason. Have to call customer service.

I stumbled on Wayfair online, everything looks very promising. I decided to purchase bed, mattress and a desk from Wayfair.com for two days delivery on 8/18. The furniture arrived in two days but was incomplete. The bed slab was missing. I called and emailed Wayfair. They reordered the missing part but not sure when it going to be deliver. They don't seem to have an answer for me. My daughter need the furniture in her apartment before August 24 because she has classes that Monday through Friday and she won't be home to deal with Wayfair delivery issues. The two days delivery promises they made on their website is totally false. I was going to order sofa, table and chairs for the dining room but not sure if want to do that with Wayfair. I am very disappointed, their promises are unacceptable, and they are misleading their consumers.

Today, I have removed the Wayfair app from my iPad and will never order from them again! Consumer, beware! Over the past 2 months, I ordered 2 kitchen chairs and a floor lamp. Today I am returning the lamp. It was a shabby piece of junk and was lacking a key screw which was needed. Would have required my husband taking the whole lamp to the hardware store to buy a proper screw. Where's the convenience in that? After working to assemble for hours, we discovered they are much lower than regular chairs. But decided to keep them because we had them put together. Now we've realized that they have to be tightened every couple of weeks. Never again! In sum, Wayfair products are garage sale items automatically. I am happy to pay for good quality and will buy locally from now on!

I feel compelled to write a review. I ordered 2 outdoor chairs from Wayfair. They shipped on time. There was an issue with one of the chairs so I contacted customer service. My issue was resolved in less than 2 days. Keep up the good work guys!!

Can't believe all the people that don't shop locally... instead order online when it very well might be just as low priced in a store that employs their neighbors and family directly or indirectly. I've looked up 11 items on Wayfair and only found one of them lower than local price. Everything looks beautiful on an internet picture. Shop locally and shut up about bad internet return policies and delays in receiving product.

I purchased a rocker/recliner. After having the chair for a couple months it squeaks when you rock in it & it barely moves.. you have to sit on one side of the chair to get it to rock. I also bought a storage ottoman. When I opened the package the wood was chipped on one side. I still put the piece together. It was never a secure place to sit. It would fall apart when I moved. One day one whole side fell off so it ended up throwing it away. 80$ down the drain.

I ordered a desk for my daughter as a gift. When we received it, it was damaged (dents on the surfaces and worn out edges). When I tried to return, the refund was not even half of what I paid for it. This is outrageous, total ripoff!!! I would never recommend this site to my friends and family.

Does anyone ever get their stuff from this place? I'm on my 5th delivery delay notification on a couch in 2 months. They stopped answering my emails - just asking if they do plan on sending me a couch. If you want what you've ordered go elsewhere.

I ordered my husband a simple neck massager from Wal-Mart, however at checkout it was revealed the item was sold by Wal-Mart for Wayfair. I didn't mind because I have seen Wayfair around and I hadn't heard anything negative. I received the tracking number the following day and was anxious for my husband to receive it the following week. Well that day came and went and a few days later I contacted them and after multiple back and forth emails and changes in shipping dates we have yet to receive it. Lots of apologies but still no item... Something about it getting caught up in "customs". I found the same item on Amazon and would've had it in 2 days but my husband thought this one was better for some reason. Hugely disappointed!!!

I ordered 2 throw blankets. I was excited because it's hard to find pet friendly blankets that are not knit and that snug. The color I wanted was out of stock so I ordered a taupe color. What I got were 2 dark brown faux fur blankets that were cheesy and cheap and ugly and not what I ordered. I went online to set up the return only to find out they expect me to pay almost $8 in shipping to return something I didn't order. Then their rep keeps emailing me and arguing with me to exchange the order after I told him I wanted a refund including my shipping. They still charged me shipping. Outrageous.

My husband purchased a craft table from Wayfair.com thinking it would arrive on time for my birthday, it didn't. In fact, it never arrived. They sent him a tracking number with information stating it would arrive about two weeks after the purchase date. As the date rolled closer he received a follow up email stating our order got lost in the mail and that they would be sending him out a new one. We were completely dissatisfied because my birthday had already passed but we still wanted it. They sent him new tracking information stating it would arrive a two weeks passed the original arrival date. When that date rolled by I checked my apartment complex to see if it had arrive, it didn't.

Bought a Fito bike from Wayfair. The bike's cost was $238. Received item and not only was it of poor quality, but the items were damaged (fenders were bent, handlebars won't tighten). Decided to return and return shipping was $91. That is outrageous. I cannot believe that they can send damaged, poor quality item and if you don't want to accept it, you have to pay 1/2 the price of the product to return. I will never buy from them again and will make sure to tell everyone I come into contact what they are really all about.

Started getting charges for orders I never placed and Wayfair could not locate and did not fix. Cut off credit card and new card issued. Immediately received Wayfair charges on new card in 1 day without ever using it. After 3 credit cards and 20 calls and emails and NO HELP. Got all charges reversed by bank and deleted Wayfair account.

I ordered a wood laundry hamper that was to be shipped free 2-day shipping. Later that evening my Husband ordered a set of crutches in a new order. When my box came via Fedex, it was clearly labeled as an adjustable rolling table. The packing slip glued to the box said it was the hamper. I called CS and was told to keep the table for 3 weeks. If FedEx did not pick it up, I could keep or discard it, and that my order had been corrected. The correct item on the way. Hours later, I looked at my email confirmation and saw that this CS person had ordered a new set of crutches, not the hamper. I called and spoke to a nice man who said he could help. After much discussion with Husband I decided to cancel the hamper. They called me the following day and said the second set of crutches had been cancelled. Fedex will now pick up the table. Too many errors for me.

It was time to replace our built in microwave and Wayfair had the correct model in stock that would go with my current kitchen set. Waited longer than was estimated. The box was severely damaged when delivered. I was hopeful that the microwave survived its shipping abuse, but it had several dings on the stainless steel. The door was jammed and the button to open the microwave would not work.

They wouldn't accept my home address because Canada Post deems that my official mailing address isn't my home but a PO Box, even though I work at home and someone is always here. The consequence is that I had to use my mother's address to even place my order. My mother was uncomfortable so I contacted customer service to explain the situation and update the address with my home address (which should have been available from the start). The person I spoke to put in the address change.

My 5th order from the Wayfair family and EVERY single piece went back for either/or/and quality issues, misrepresentation of product, wrong item sent, incorrect representation of dimensions, wrong color, used item sent, damaged item sent, poor packing causing damage, etc. The latest shipment arrived with used and dirty items, damage to packaging, wrong size, misrepresented items on website and wrong color. This negligence affected me on a design project and as a result I am having issues with my client and delays in completion. Design account manager will not return my calls and Wayfair will not authorize a return until I obtain authorization from rep. I will NEVER do business with Wayfair again. They have become too large of an organization to care about quality control and working through issues with their customer base. Back to the competitors who offer better pricing and customer service.

My boyfriend sent me this as a housewarming present. I was extremely excited to open it. We opened the box when it arrived and when we pulled out the wine rack from the back, out came a decaying mutilated body of a cat. It was honestly one of the most traumatizing things I've ever seen. My whole apartment smelled like decaying flesh. I don't know how that happened but dear lord you guys need to check your packaging because it was horrific.

I am shocked at the amount of negative reviews I saw for Wayfair and thought I would post my very positive experience. I recently ordered an item off of the website and because I was in the process of moving, didn't actually open it until a month later. When I opened it I noticed a small defect and was dismayed when I realized I was a day over the 30 day return policy. I emailed the company despite this to ask for an exchange of the item. The next business day I received an email stating a replacement was already ordered with a shipping date and confirmation. No questions, no runaround, no nothing despite being over the return period. I was shocked at the amazing level of service and would highly recommend Wayfair to family and friends. I have bought a few other items with no issues and will continue to give them my business.

The chair I bought from their website does not sit level on all four legs. The bed I bought was never delivered as scheduled. The delivery company they used never bothered to call.

They shipped wrong merchandise first. Then upon communication with them, apologized and said that they will re-ship correct merchandise and waive shipping costs. After corrected shipment did not come had to call again to find out what happened and was told they made a mistake again and that this item is backordered for several months, assuming I would just wait for it. I believe this is how they make money by holding onto your money for a protracted length of time.

I ordered two tables online. My credit card was immediately charged. The following day I received an email that Wayfair had cancelled my order. When I contacted Wayfair to find out what was going on I was told the price that they had sold them to me was incorrect. They were now $100 each more than the price I agreed to pay. Told me they would not hold the price. THEY THEN KEPT MY MONEY UNTIL IT BECAME CONVENIENT FOR THEM TO RETURN. I cannot say how bad the person on online chat was to deal with... all my problem, their standard practice. I thought when one paid for something it was the seller's obligation to stand by their price. I feel like I am giving them a free loan with nothing in return except a curt "is there anything else I can help you with?" Yes help me understand how you can sell something, not deliver, and keep my money until it is convenient for you.

I ordered a chair on a Wednesday and received confirmation indicating it would ship on Friday. On Thursday I attempted to cancel my order. Their policy is that you can cancel prior to shipping. I sent email requesting cancellation and was advised that they were unable to cancel as it was prepared to ship - but had not shipped. I contacted their customer service and they would not cancel the order and advised me that I would have to pay shipping fees to return. Sorry folks, I am cancelling BEFORE you ship it. They refused to waive fees or cancel shipping.

Previously I reviewed Wayfair and gave them a 2 star due to numerous issues I had in receiving the merchandise that was purchased, as well as, the merchandise was torn up and was missing parts.

I returned an item for full refund and was given run around and hassles lasting for months. I was told that refund had been made to my account when it wasn't. Then different reps on phone line kept giving me misinformation. Then they refused to allow me to speak to a manager and told me I would not get a refund but an in store credit. Only portion of refund given back to me, not shipping amount for order or my return of item or Canadian exchange rate. I've been shorted about $100 total... maybe more and not even given in store credit or nothing.

I ordered a king size "Dolce Mela Aeron 6 piece duvet cover set" of Wayfair because I had no other choice. I couldn't find a website that shipped this particular duvet cover set to CANADA. I placed my order on July first and received the package today July 13th. It is the most gorgeous duvet cover I ever owned. I would say that Dolce Mela is a great company for bedding sets, but Wayfair on the other hand... is a company that mislead you on the final price you have to pay. The total amount (item, tax and shipping cost) showing on the invoice is $307.52, but actually $397.52 was debited from my credit card. So I got the exact product that I wanted, but got charged $90 more for it. After reading all these reviews, I'll probably not order from them again!

I found really nice tables on the site. They were listed for fifty-eight dollars. However when I tried to order them the price was much more. I called and spoke with a representative who stated that they no longer had them available at the fifty-eight dollars but I could purchase at the higher price. I always thought that if a product was listed for a certain price it could be purchased at that price even if it's a mistake by the company and its representatives. Not Wayfair.

Lie about price. Say it is on sale then say we over sold. James told me to shut up. He would said I could not buy the item at the sale price. Do not buy from them - they will lie to you and tell you they are having a technical Problem. I honestly advice you to go somewhere because they will tie your money up for 15 days then you don't know when you will get your money. Please take my advice. You can call me at **. Good luck, you will need it.

I purchased a dining table set from wayfair.com on the month of June 2015. Prior to purchasing the dining set, my wife and I had looked around and as we saw some other options we would screenshot the item from our phones. So I happen to have the original item listed on their website at the time of purchase. We decided to go with the THREE POSTS CHILTON DINING SET SKU# THRE1194. The description said that the price included (2) products which showed the (1) dining table and (2) chairs were included. My order did not only take 4 weeks to get here but also all I received was the table itself. It is now July 7th and I already placed numerous phone calls with customer service and special support to get to the bottom of what is going on.

I purchased a king size platform bed from Wayfair on April 4, 2015 and upon receiving it I noticed sharpy markings on the footboard. I called customer service and was given a 40% refund, on that piece $61.25. My daughter flew in from Seattle on April 8th, the bed started falling apart underneath on about April 12th. We replaced all fallen slats, and not one week later, slats fell again. I called Wayfair again, only to have a customer service representative send me new slats that were supposed to be longer. We got them and they were the same size.

I will never purchase another product from this company. I swear this company hires idiots. I originally purchased a black House of Troy Home Office Swing Arm Wall Light, and paid $50 extra for FedEx next day delivery. I received the package 4 days later, only to find they shipped completely mismatched parts. The lamp base was an ugly gold color and the part that goes over the light bulb was black. Total mismatch. I contacted the customer service and informed them of the issue. The person on the phone told me they can't send the replacement one for another week. Unacceptable. I told the rep that I paid next day delivery and refuse to suffer the consequences of their negligence and ignorance. I held up my end of the agreement by paying for said product.

The piece arrived broken. I called customer service and they said "We'll send you a replacement, and tell packaging to double box it." Mind you, it was pretty well packed the first time, but was heavy and fragile. They didn't blink an eye. No "box it up, return to UPS and file a claim." Nope. They told me to donate it or dispose of it any way I wanted to. The new coffee table was on the way, they'd keep me apprised about delivery dates and times. Quite frankly, I was flabbergasted! That kind of service in this day and age? Pretty amazing. I will absolutely order from them again and recommend them to others.

I just wasted 30 minutes between my desire to purchase a small vanity from Wayfair and finding out that the price for it is not what the website stated to be: $243.75 but instead it is $1,145.03. The customer service person said it was a technical error. Oh, well it is very frustrating.

Received the product at the postal annex and upon picking up the product noticed that there were holes in the boxes and hardware parts were displaced within the box and also stuck to the outside of the box. It was the worst package job that I have ever witnessed. Called Wayfair company and spoke to a woman named (**). She stated that they were sorry about the condition of the delivery. She also stated that they would order new parts but never said how long it will take for the parts to arrive at my location. Buyer beware. I will not order from them again. This is not great service.

I just moved to a new house and have ordered many things from this company. Nothing has gotten here on time. Even when I have added 3 day shipping it turns out it can take up to six days because it might take 3 days to leave their warehouse. I will never shop here again! They made a stressful move even more stressful. Two weeks after ordering a bed for my son he is still sleeping on the floor because like their "3 day" shipping. One to two week shipping really means three weeks.

I ordered a mattress on June 20th. I was given a ship date of June 29th. It never showed up. I called customer service. They said it was lost at shipping. She said she could send a new one, then said they are out of stock. I told her I need a refund, she says "it takes 3-5 days to process". They took 1 day to take the money from me, why does it take 3-5 days for a refund? Then I call to talk to a manager. The manager tells me they do have the mattress in stock. I already ordered it again through Amazon with having to pay a rush order fee to get it on time. Wayfair is a total joke, do not buy anything from them.

Bought 2 lamps, that said they were 24 in height... they were about 12 inches in height and looked like lamps you could buy at a Family Dollar for $10 a piece in which I paid $35. Very very disappointed.

I've looked everywhere for the number to contact Wayfair. I've even looked on BBB but the number provided just says the number has been disconnected or changed. When I go to Wayfair's website and click contact, the page is black. Whats going on? This looks real shady.

Order a tub and fixtures on June 6th. The scheduled arrival date was the 16th. Never came! Then checked my ordered only to find out that it had been pushed backed to the 24th. No email explaining why. OK so the 24th came and went and you guessed it, no tub or fixtures! Got online to check the tracking and now it says the 30th. At this point I'm furious. I call customer service. Apparently my fixtures were never shipped and the local delivery won't make two deliveries. So the tub is there (supposedly) just no faucet. My husband calls and asks if we can just pick the tub up ourselves, after all it ours and we did pay for it. They wouldn't agree to that but they did agree to making two deliveries. Now (fingers crossed) my tub is scheduled to arrive on July 2 between 9-2. Wayfair is definitely not worth the hassle. Lesson learned, next time I'll will pay more and shop locally.

I ordered 3 bar stools in April. It took a while but they finally came in about a month later. We had not gotten the stools so contacted Wayfair. After checking with FedEx we learned the stools had been shipped to a Wayfair office on the east coast, not once but TWICE, instead of their warehouse. We finally got the stools the first of June. In putting them together we discovered that only 2 of the stools matched. Wayfair said they would have the odd stool picked up and immediately order another one that should have been in the original order. Their representative said it would be shipped on or before June 17th. So on the 28th I sent an email asking where was my stool.

I ordered three bar stools and put the delivery to go to MY DAUGHTER'S address. Because I had ordered from this company before THEY went ahead and sent this to MY HOME address and when I called to tell them of their error they informed me that it was NOT their fault and that I would have to pay the shipping a second time to have this trash returned to them. The FIRST time I ordered from WAYFAIR they sent three trunks to my house and they were scratched and had dents in them but I kept them anyway. WELL NO MORE. This company only cares about its money and is VERY unscrupulous in their dealings with the public. DO NOT PURCHASE FROM THIS COMPANY. I went to Walmart and got the SAME bar stools for half the price and they were EXACTLY the same. Wayfair is a company of thieves.

Wayfair has a very ridiculous policy of processing orders. If your billing address and shipping address are different for your first order then your order will get cancelled. You cannot buy anything for anyone but yourself. I am not aware of this kind of policy for any other online business.

I ordered 14 items and 24 hours later I received an email that cancelled all my items saying everything's out of stock.

June 8 2015 I received a shoe rack. As soon as I put in up it fell down. It was cheap plastic. When it fell it broke into pieces. Didn't last a day, not even five minutes. I threw it in the trash.

Placed an order for a bed frame on June 1 2015. During the checkout process the item was in stock and gave an estimated delivery of June 6th. After the order confirmation was sent from Wayfair it now shows shipping from the terminal on June 9th with a whole new delivery date of June 19th. Now this shipped from Carol Stream IL on June 3 going to the "consolidation agent." Then on June 4th it was being sent from the consolidation agent to the "delivery agent." After 10 days of no updates I called Wayfair again and was told it was in transit to the delivery agent in Milwaukee. The warehouse to the delivery agent is about 100 miles. How in the world can this take so long.

I ordered a couch from Wayfair on May 18th knowing there would be a 2-3 week ship date. We're at 1 month from my order date and I had to call Wayfair several times and never heard back from anyone until finally yesterday they admitted to me it has been lost. How do you LOSE A COUCH?! This is a 180 lb item! And I've been charged the full amount ($800+). I guess the delivery fee was waived BECAUSE THEY AREN'T DELIVERING IT. They have not offered any back up plan or reimbursement. I have contacted my credit card company and have been living without a couch in my new apartment for almost 3 weeks now. I bought all the furniture in my apartment to match the couch and it is unclear how or what Wayfair will be doing to fix this issue. What a joke!

I purchased a 30' table in black/cherry in late May. I received it 4 days later but in the wrong color. I called Wayfair and I was told that I would be receiving the correct color once Wayfair heard from supplier. Four days after that call I received it AGAIN in the wrong color. So now I have 2 tables in the SAME but WRONG color. So now Wayfair wants both tables back, instead sending me the correct color. Wayfair will refund my money back once they confirm they have received both incorrect tables but in turn will be without a table. Please don't waste your money on Wayfair. Save yourself the frustration and trouble and shop somewhere else. I definitely learned my lesson.

I bought a brand new kitchen table from Wayfair and it came with several deep scratches straight out of the box. I emailed them immediately to let them know of the problem. Zero response. The same table was available from another company online that I KNOW has excellent customer service. In hindsight, I wish I had spent the extra few dollars to buy from them instead. That way someone would actually have responded to my complaint. I'll never again buy anything from this company again.

I still haven't received my refund for a purchase I made that was over $800 placed on April 8, 2015. I ordered a sectional couch and after 2 months of delayed delivery dates and have gone to speak to specified people about my order that were either never available at the moment or on lunch break, I am furious! The order was never delivered and I cancelled it after becoming extremely frustrated. There was no restitution for this experience other than a 10% coupon for a future purchase.

Ordered two complete vanities, one glass top counter and sink arrived damaged. Spent six weeks trying to get replacement. Placated and ignored week after week by freight expeditor service person. Finally got to a managing customer service person who promised to look into my seven week old problem and find my replacement product. None of their people expediting have the appropriate background to solve problems other than to yes you to death and promise to take care of it. I would NEVER do business with this company again.

In an attempt to make this negative review short and information I will summarize my experience with Joss&Main or Wayfair over the past week. I ordered a table online and the shipping details were not available until after checkout. I completed the order anyway only to get an email saying my item would ship in 3-4 weeks to a 3rd party for them to then call and set up a delivery time in 1-2 weeks. Since I didn't want to wait over a month I called the next day to cancel the order. A side note, I got the same table for $150 less and delivered in 1 week from Overstock.com.

We contacted customer service 10 months after receiving our living room set because a section of our chair was looking worn. They responded immediately and after we sent a couple of pictures, they gave us several options as how to resolve the issue. They really cared about making the situation right, and making us happy. We were very impressed with the service, and the company's willingness to stand by their product. We will definitely order from Wayfair again.

Tried to cancel an order within a half hour of placing it. Request was refused, unfortunately, I never saw the tiny print when I ordered it. Tiny print said it was a custom order but I was told it was in the warehouse and already shipped. I ordered 2 pillows and a fleece throw for $143 and this product is absolutely NOT worth it. It's just poor quality and service.

I ordered a bench swing from Wayfair and received the order confirmation and delivery date. I scheduled a person to come to my house to set up and hang the bench a few days after the committed date of arrival. Two days after the arrival date I still had not received the bench. I called Wayfair cust service who had no idea why it had not been delivered. When they finally managed to talk with their distribution center, they discovered that the bench was no longer being manufactured! What kind of store is this which advertises good which are no longer available, promise delivery to the customer who only learns about the issue because the customer calls? I had to pay the person whose time I had scheduled. Wayfair offered no compensation other than 'I am sorry!' Never again.

Our 6 large boxes were going to be left in the rain because the delivery person "didn't want to move the boxes up and down the stairs again" even though this is his job. We then were responsible for coming up with some form of how to move the boxes (since we had no dolly). Finally we moved them to our office, proceeded to open the boxes and found completely incorrect instructions. It took us hours to assemble when it could have easily taken 1/4 of the time. I am so grossly dissatisfied with this company. It physically enrages me to hear the commercials. I will NEVER give business to this despicable company again.

I placed an order for antique service cart; I chose this item because I live in a studio apartment and have very little free space. I searched the Wayfair website under the heading of storage on wheels and rolling storage. I read the item specs and details. NOT ONE TIME DID THE DETAILS OR SPECS STATE THAT THE WHEELS DON'T ACTUALLY MOVE. I don't think I'll ever order from them again.

This is the second time I've ordered something from them that turns out to be crap. The first was a little half-moon table that was poorly machined and didn't have holes drilled in the right places for assembly. But I kept it. Now I just received 2 lateral files from them - and that is the last time I will ever order from Wayfair. What a piece of junk! I assemble a lot of furniture, and I know what I'm doing. This file is so wobbly it's dangerous. Even EMPTY it tips over if you open the BOTTOM drawer. The drawer pulls are plastic and they sent screws that were barely long enough to make contact with the threads. 2 out of 4 handles will not stay on. When I contacted them to return the 2nd unit, which thankfully I had not taken out of the box, they will not refund the shipping charge. I am done with them and will never order from Wayfair ever again.

I received above referenced order as promised but the produce is the most overpriced piece of junk that I have ever purchased. After ordering I went to Home Depot and the price was half of what you charged and much better quality. Thank goodness I purchased something rather inexpensive because it will be my last purchase.

I ordered a 7 piece kitchen set 1 table and 6 chairs for $800. I received 1 table and no chairs and was told it was a mistake and they are taking it off their page... This leaves me with an $800 table and NO CHAIRS for $800. I will never order from Wayfair again!

I purchased a $600 propane fire pit from Wayfair. After a few times of using it I turned it to have the top collapse along with the burner. Not only did this create a safety hazard but a waste of money. After contacting their customer service concerning the poor product sold I was informed the company was no longer in business. How can you provide high quality products if you can't stand behind them?

After placing an order in early April 2015 and not receiving any email or phone information, I called on April 25th and was told that an email had been sent to me on the 16th. The email address Wayfair had on file was incorrect and so I never received the notification that the item I ordered would not be shipped until end July. I cancelled the order.

My product was shipped into my local metro area on a Tuesday. Fair enough, but unfortunately was not delivered to the local delivery agent until Thursday, and my zip code was only available for Friday delivery. Apparently they work off of papers delivered, instead of physical evidence like the successful shipping world. Receiving a delivery window of the following week, from 12:00 to 4:00 PM was hard, but acceptable and understood, though not appreciated. The problem came into play at 2:48 of that delivery window, a week later that was a phone call stating that they would not be able to deliver, BECAUSE THE ITEM WAS NOT PLACED ON THE TRUCK! What time did they NOT put it on the truck?

All three dressers I brought from Wayfair were either damaged or wrong/missing parts. Order replacement parts and it took forever to even be sent out; even so, it wasn't the parts I'd requested. So I had to call back to get it straighten out the third time! Really frustrating when you have a pile of mess at home that can't be built until a month later when the necessary parts came in. They emailed me to give them a review, so I did & they took my review down and deleted my order history so I wouldn't be able to write another review!! Such sleeky, horrible thing to do if they're trying to run an honest business I'd say.

I purchased a sandbox for my son's birthday party. When the sandbox arrived it was incomplete. I called Wayfair to fix the situation and they said they would send the missing parts immediately (not exactly true because they used standard shipping). When we received our shipment, the timbers, liner, and cover were all there but the hardware and connectors were missing. I called again and they said they would send them right out. My son’s party has come and gone and we are still left with an incomplete sandbox. An entirely new sandbox should have been sent via express shipping, but instead they have wasted my time and continue to ship everything piece by piece. I just want the sandbox I paid for.

Don't fall for the "free shipping". I had free shipping & "upgraded" to deliver inside. Oh, they deliver to the "room of your choice" alright. IN THE BOXES dumped on floor. You have to UPGRADE the UPGRADE if you want to actually use the item you paid for. Totally misleading & a racket.

I feel pretty lucky after reading a few of the reviews. I am only out $70 bucks with some cheap canvas prints. I wanted to return them at which they were going to charge me for the returns which was fair until their shipping labels wouldn't print. So then, they said they would mail them at a additional charge which is BS. I order online all the time and this was the worst customer service ever!! Do yourself a favor, if it looks too good to be true, it probably isn't. Will never order again.

They listed an item on Amazon which I attempted to purchase. After receiving a confirmation email from Amazon, Wayfair sent one with the item listed incorrectly. After sending a screenshot of the confirmation showing their item, price, & delivery price they refused to send the item as they had listed it incorrectly.

I had an absolutely horrible experience with Wayfair! I ordered a sectional piece on March 9th for almost $600 and not only did it take two and a half weeks to ship, it was picked up the 25th of March and still is not at my house. Today's date is April 14th and my item has been "in transit" for weeks. I have had to call Wayfair every week and still no progress, the guy at Wayfair who is dealing with my account ** has been very nice but I'm still very upset that is has been over a month and I still don't have a couch I paid a lot for.

I ordered kitchen curtains and received them in two days! The first order was so easy and the curtains so nice that I ordered more. I needed more than I first thought. The second order came just as quickly. The problem with the curtains is that the new order were different lengths. The measurements are off by 1 to 2 inches in length. After looking at the sewing quality of the curtains, I could see that the stitches were off at the top of the curtain thus making the lengths wrong. I kept them anyway and played with where they were hung so as not to be so obvious. I'm chalking the bad sew job up to the "Made in China" label.

First off, I waited over a month for delivery of the sofa. Second because the sofa was already assembled, it could not fit up the stairs, and nor did their delivery men try. Furthermore I felt that I was being blamed, when the person handling my order problems said that I should have measured my stairs, but if the sofa would have came in a box that would have been easily solved. The reason I ordered it offline is because I knew my stairs were narrow and of course I believed it would be in a box, like everything else I order offline. Finally I have to wait 5-7 days for a refund which is bogus, when they knew that the sofa was taken back to their warehouse the same day it was brought out 4/7/15 and it could not disassembled, I should have been refunded immediately which of course I was not. Well now let's see how long they take to refund my credit card, being that they took it in five seconds, and I already waited over a month plus threw away my previous sofa.

I ordered a thunderbolt ac/dc welder and got a email 12 hours later saying my order never shipped due to out of stock. I called the manufacturer and they said the item had been discontinued for 8 years. Wayfair and Walmart started to blame each other. Never got the rep ** to call our credit card company and ask for the hold of 1300 to be removed.

Ordered a set of 4 chairs. They were discounted and showing in stock at the time I placed my order. I was supposed to receive them within 5 days of placing the order. When they did not arrive, I went back to their site to check status and the order showed "cancelled". I did not cancel the order nor did I receive any notification from them with regards to a cancellation. When I contacted their less than stellar customer service, I was told that the warehouse must have sold out. How do you sell out an item showing in stock and reserved by a customer when they place their order? I was then told that I could place a new order for the same exact chair at a higher price!! Talk about bait and switch!

I ordered a chair. Simple. After receiving three different emails stating my order was being shipped, then a new email again stating it would be shipped, I contacted customer service. I live in Canada and the chair was coming from the US. I thought perhaps the issue was shipping to another country. Customer service was so rude to me! He told me the chair was in the warehouse and would be shipped soon and that the many emails I was receiving were simply estimates, not actual shipping notices.

After doing weeks of research on Wayfair for a cal king bed frame, I found what I thought was the perfect one. I placed my order, received a confirmation email from Wayfair and another one from google protection clearly stating my order for a bed frame. Today, we received the order, only that was just the headboard and not the whole bed. So I go to my confirmation email to make sure I ordered the right item, and my confirmation email assures me that I ordered the bed frame.

I contacted Wayfair to question why I was charged shipping on an item which was clearly advertised as Free Shipping. I was told that there was always a charge for international shipping. I pointed out that Alaska was a state not a foreign country therefore there was no international shipping. I was then told that free shipping only applied to the main 48 states. The main 48 states, was the exact term used. My response was that there are 50 states not 48 main states. My first, last and only purchase from Wayfair.

I wish I would have read reviews prior to purchasing anything from Wayfair but I trusted that a company that can spend so much money on annoying commercials must be established enough. Well, and the fact that they carried exactly what I needed/wanted. I recently had a baby, a very demanding one, in fact. One that has trouble sleeping at night and prefers to be held but at an incline (hates when I am on the bed). My chair just was not cutting it so I searched from a recliner that was affordable as I was not looking for an investment piece just one to get me through this phase. I found the "perfect" one and ordered it. It was not until a few days later that I was notified that it was on backorder. Well okay, that happens. Then it "ships" the day they estimated in that email, yay! Well I kept tracking it and telling my family to look out for the delivery truck. It never showed up. Why? Who knows? They don't even know.

I ordered a dining room table on March 10, 2015 for my 80 year old mother. When the purchase arrived on March 20, the two boxes contained the table top and the middle pedestal. There were no legs, no hardware to assemble the table and no assembly instructions. I contacted wayfair that same day and told them what was missing. They said all the missing items would be sent - but via standard ground transportation. No rush on their part whatsoever. On March 27 another box was delivered and all it contained were the legs. Still no hardware and no instructions. I have been calling wayfair everyday for the last 10 days and they have still not shipped the hardware! So my 80 year old mother's table is still sitting on the floor in pieces with no way to assemble it!