Wayfair Reviews

Wayfair's prices were reasonable and their shipping has been incredibly fast. The online ordering process was quick and easy too. Without a doubt, I would do it again with Wayfair.

I got the center pieces for my house from Wayfair since they had the lowest price that I could've found - comparing with other stores like Target or even Wal-Mart. Plus, ordering online on their website was easy. I made a purchase from them worth almost $6,000, and that was the first time that one of them was a little damaged. I submitted my replace order for the item and they said they would contact me within one business day. They're great!

Easy to order and fast delivery. Items were beautiful.

I furnished my entire house with Wayfair. Everything came on time or early and is beautiful. I will never shop anywhere else.

Wayfair offered free shipping and it was easy using website during the online ordering process. I also talked with their customer service team regarding shipping and they were knowledgeable and answered all my questions.

When the set arrived there was a dent in the tabletop. I called Wayfair and they shipped a replacement. Assembly was easy except for 2 damaged thread ends which I cleaned up with a file. The set is beautiful in our patio and we are glad we got it.

I love the kitchen table and chairs, no damage nothing and color perfect. The table for dining one corner has push back on it. The set two end tables and coffee table - one coffee table has corner where wood is ruined and large coffee table same thing. I love the size, style, and solidness other than not happy with damage, couch perfect, two chairs, perfect, size, comfort, color.

Wayfair had the product we were looking for, so we went with them. We received email updates on where the product was and when it was going to get delivered, and there was a 10% off, too. The ordering process online was easy and the overall experience was simple.

I chose Wayfair for their price, options and quality. I'm a designer and I'm not at the site where a lot of my purchases are delivered, so I would have to get details on the delivery from their customer service team. Their website is easy to navigate and manage which is really important to me. I cart everything as I shop for clients and then go back and put things in and take things out so I can locate them quickly.

Still waiting for part of bed, only 1 box of 2 came.

Love my couch. Just enough bling. Paid extra for delivery to king room with set up. Worth it. Should have marks where the legs screw in though.

Excellent customer service through entire process.

The table we ordered is great. The chairs are comfortable and sturdy. The amount of styrofoam used in packaging was a major issue. We are unable to recycle any such product and pay per bag for trash. Please find a more environmentally friendly option. We will not be shopping for any big items from you until we can be assured that they will not include that packaging.

Ordered May 7th and still haven't received it. It's been sitting somewhere supposedly missing a part of the shipment. Was never contacted about this by Wayfair. I had to call the delivery partner to find this out.

I've been a customer for a few months now and love everything I've received!

I appreciate how quickly I was helped when my dining table was delivered damaged. I called Wayfair the next morning, expecting to be on hold for long amounts of time and have some frustrating experience. Instead my call was answered quickly and Matt immediately ordered a new table to be shipped ASAP. I haven't received my new table yet, but I expect it will be in good shape this time.

My wife's debit card was inappropriately listed as the default card and charged a large amount causing hundreds of dollars to the negative at the bank. The Wayfair associates were so kind and helpful getting everything resolved. It was a stressful situation and they have completely resolved my problem. Thank you all so much for your patience and understanding. Wayfair is the best!

The furniture is beautiful and very sturdy... The only problem we had was putting the pieces together. I would suggest a power drill and some help... Your customer service was outstanding! Thank you! My client was very happy!

I put in my order on the week of 5/2. Originally, the expected delivery date was listed as "on or before" 6/2. "A Whole month?!" I thought? I was so young and hopeful back then. Three weeks later, on 5/24, I contacted Wayfair to see if there was an update, since there still wasn't any update on the order and it was still "preparing for shipping". I spoke to "Maria **". She politely informed me that the order had been completed, and was scheduled to ship on 5/18 - a full week before I opened the chat session. She also informed me that it had never been picked up by the shipping company. I guess nobody thought to call them. Maria offered to contact them for me, and I agreed.

Very good customer service. I was so impressed with their service, every person I talked to was very helpful and kind.

We are very pleased with the media cabinet we ordered from Wayfair. It arrived timely with no damage. Both the cabinet and the color were as pictured online. It is a beautiful addition to our home. We will definitely consider Wayfair for future purchases. Overall it has been a very good experience. Thank you!

Other providers offer the same furniture, but Wayfair had it cheaper and had free shipping. So my wife ordered a vanity from them but it arrived broken. She took a picture of it and they were able to send another one immediately. It was so frustrating, but they made it as easy as possible. The only thing I would complain about is when I call them, I have to listen to 30 promotions before actually getting connected which is slightly obnoxious.

We have only received 2 of the 3 items we ordered from Wayfair. Feedback is below: Delivery charges- exorbitant. This must be how you keep pricing so low. Granted, we requested expedited delivery but non-expedited delivery wasn't fair either (especially given that your website had a promotion for free shipping over $50 or $100). As a first time buyer this makes me hesitant to shop Wayfair again. Quality and assembly- the bistro table we ordered looks nice and was easy to assemble. The dresser also looks nice but was a bear to assemble. My husband and I have both purchased plenty of furniture that requires assembly, but the level of assembly required on this is ridiculous. Again, this makes me hesitant to purchase from Wayfair again. We will receive our flier this week so feedback is tbd on that item.

I ordered a dining table set. I chose to pay for delivery and assembly. The set arrived exactly as described online. Very happy with it. We were sent 6 side chairs instead of 4 side chairs and 2 arm chairs. I contacted Wayfair and they immediately shipped the 2 arm chairs, and they arrived 5 days later. Customer service was extremely helpful. The downside is that I paid for delivery and assembly and since we didn't receive the correct chairs we had to put together the arm chairs by ourselves. It wasn't extremely difficult, but it wasn't something I wanted to spend my time on which is why I selected to pay for assembly. I am very happy with my Wayfair experience, I would encourage others to order from Wayfair, and I plan to return for future purchases.

I was never given advanced notification for delivery of our hot tub. I checked online a day before and the package showed to still be in CA while I live in NY. The next day I checked and it was scheduled for delivery that day. I had to rush home to be there in time. Other than that the price was right and the hot tub is great. The local delivery company used was awesome too, very helpful.

I ordered two items on the same day. One item was delivered and still waiting of the second item. Which wouldn't be a problem except when I looked online for delivery date it stated it has already been delivered. Now what?

I chose to buy from Wayfair because of their prices. Their products were very good in terms of cost, quality and availability compared to other retailers. I was able to take advantage of the financing which was easier to pay. It's getting a year to pay it off if you had an order over $500. Online ordering was a very easy process. I wanted to return one of the items that I ordered because it was damaged. When I went online and expressed the issues that I had, they were very prompt in their response and I was very satisfied with the outcome. Overall, it was easy, economical, and satisfying with Wayfair.

I saw what I wanted on Wayfair's website. Their reps were friendly, knowledgeable and helpful. But I wasn't happy with the way the delivery happened. There was a timing issue, so it wasn't what I thought it was going to be.

Perfect and exactly what I ordered.

A problem arose with my order just after it was placed. My fault. I contacted Customer Service. The C/S Representative was fantastic in straightening things out within minutes. This was my first ever experience with Wayfair but not my last. The Wayfair Customer Service folks are the best. BTW, the products I purchased had to be shipped on a pallet by train from Southern California to Upstate New York. They arrived within a week in pristine condition. The products were top quality at a fair price. I could not be more impressed or more pleased with Wayfair.

The way you present certain info on your website is misleading.

The couch we purchased turned out to be just what we ordered. The shipping company however was terrible. They were supposed to call before and did not. They left the couch in its big box on our front porch and just left. No knock. No contact. We were out of town that day so it sat on the front porch visible to everyone passing by for quite some time.

Kind, pleasant, very helpful and professional... Very willing to help us with our issues and correct all the problems so that we were satisfied. Thank you Wayfair.

I ordered a dining set. I had seen it at Home Furniture so googled the brand and model and it came up on Wayfair. It showed the set - table and 4 chairs. It was $192.00 less than Home so I ordered it as it was the same one. It took 3 weeks to arrive. I was out of town as I only had gotten 24 hours notice when it was arriving and at that point I was already out of town. The following day when I got home it didn't seem like the box was large enough. I opened the packing slips. One box was the table pedestal and the other box was the table top, no chairs. I checked the Wayfair site and found under helpful questions it did NOT include the chairs which I should have checked prior I guess. I called Wayfair and spoke with Tanya. She was in agreement that it was misleading that it shows as a set 217349 and she also could not find the chairs.

Before placing this order I called and received a quote and information on shopping since I was limited to Friday deliveries since I was working out of town for several weeks. When I did the customer service agent informed me that I would receive a range of days to choose from when it arrived to my area so that I could arrange for a Friday. However, when the carrier called they said they could only deliver on Thursdays. I called Wayfair and they arranged for another carrier to pick it up and deliver the order but they unfortunately tried to deliver it on a Monday. They agreed to come back on Friday but never showed up. When I called them they informed me that the order was damaged on arrival to them. That translates to they've had the item for over a week, tried to deliver it to me damaged, and didn't contact anyone at Wayfair to let them know for a week.

Easy to use website, accurate product descriptions and images and the merchandise arrived on time and in perfect condition. Can't recommend it higher!

Our vanity came in on the timeframe they gave us. Pay the 50.00 to put it in the room you need it was heavy for the two men who delivered it. It was packed very sufficient not a thing was damaged on it. I was so happy about that. The cabinet is very nice and modern. I love the square sinks because they are deep. So far so good. It looks nice in our bathroom.

Overall, a good experience so far. My only concern was that after I ordered the swatches, a customer service agent contacted me and offered to extend the 20% off that day only. As I had not yet received all the swatches, I did not feel comfortable ordering that day. I did not hear back from her. When I did receive the swatches, I placed the order with a 10% off coupon. That next day, the customer service rep replied that she could still offer the 20% off but when I told her I'd already placed the order I did not get a reply. Of course, I had hoped that she would still extend the offer but did not hear back. If I'd known she would still be contacting me, I would have waited. Thank you.

It is an outstanding set. Customer Service is outstanding. We love it and it is most beautiful. You do not find this kind of set anywhere. Chairs are easy to assemble and for table you need two people.

We were very pleased with the product's quality, the helpfulness and professionalism of the delivery team, and the instructions for constructing this play house. The customer support people were also very helpful, particularly because they 'locked in' the price while we determined whether or not to go ahead with the order. This ended up saving us thousands of dollars and we would not have known to ask for this arrangement.

The online ordering process was all easy and there was a 10% discount when I ordered.

The table and chairs were exactly like I expected and delivered in a timely manner. I will be happy to use Wayfair again.

During order placement, there were different delivery dates established, many of them 2 weeks away. Two of the first three items were chipped and the rest delayed by more than a month. Replacement piece was requested a month ago, one arrived and the one missing. Website will send the product in 4 days on a new order but the replacement is pending since 60 days! I cancelled a separate order after the fiasco with the first one. Not to mention the daily sales emails...

Ordered hot tub May 5, no communication from Wayfair, except note "preparing for shipping, Estimated delivery by June 5". Now May 30, not yet shipped, seriously doubt it will make it!

Very pleased with the customer service. Would rate Wayfair CS a notch above any other online merchant I've done business with. I had two issues, fairly minor, that were promptly and satisfactorily addressed, followed up by a phone call, 5*.

Annette credit has been placed in the bank. I work in the Fraud Dept of a bank, Credit Card services. Yesterday I had a beautiful call from a distressed young lady who purchased a day lounger with a right arm, with white glove delivery (from a no-name company online). When she address her situation, 1) very rude CS, 2) they delivered a day lounger with a left arm instead of the right, 3) the white glove service went as far as to bring the item in, unpack, and take the packing material, they did not put it together for her.

All Wayfair is interested in is making a sale. Little to no support is offered thereafter.

Horrible experience and poor accountability. Over twenty days for delivery and still counting.

The service was prompt. The rep I spoke to on the phone was knowledgeable and polite. My mistake was ordering rugs with a rubber back. The smell is awful. I don't know what to do with them.

While researching online, we saw great reviews about Wayfair and decided to pursue it. They absolutely have a wide selection of items. When we contacted their customer representatives about measurements of certain components we were purchasing, they did a really good job of getting back to us in a timely manner which was fantastic. Wayfair does a much better job with packing their items than with another company we've dealt with. When it comes to packaging, items that come do not have dents on it which is great.

I ordered my hot tub May 3rd and they said I would receive it on or before Jun 1. As of May 30th it still has not shipped. I have inquired 2 or 3 times and each time they says it is going to be shipped tomorrow. They charged my credit card over 2 weeks ago. Not Happy!!! Hopefully it will be here soon and I can give you a better rating.

I order from Wayfair quite often, but my most recent order was an American Spa hot tub from Cal Spa. I never write reviews but I have to comment on this one. The freight department needs to work on the companies they hire for delivery of large items like this, terrible. That being said the customer service when I encountered problems with the delivery service and two damaged items on my spa was fantastic and very professional. I worked with CJ and she responded to our complaints and problems immediately. I was amazed to be taken care of so well on a holiday weekend too.

Ordering from Wayfair is always a pleasure! I purchase frequently from Wayfair, and everything I have purchased is exactly as represented on their website. And the prices are reasonable. Only once did I have to return an item long ago, and there was absolutely no problem - easily returned and item was replaced.

It's all been great with Wayfair. There are more selections than other retailers.

Delivery was on time and boxes containing the shed were placed in front of my garage as I asked. The product arrived undamaged and I was extremely please with the entire transaction from start to finish. Also Wayfair had the cheapest price at the time on this shed. I would highly recommend Wayfair to anyone thinking of making a purchase from them.

I went with Wayfair for their free shipping and it has been very easy to navigate their website when I was ordering.

We love our round Tommy Bahama Dining Table. Beautiful and great quality. Ordering was easy. Delivery was on time. We paid the extra fee for set up. They did an excellent job. Well worth the fee.

Everything was handled professionally. We are very pleased. Our hot tub is wonderful!! It was easy to fill and use within 24 hours. I would recommend this hot tub to anyone.

The item I received was not the right color/item. After calling the customer service requesting return I found out that I will be charged for the return shipping cost. Since the item was bulky and heavy I had to call them a couple of times to dispute the returning. Long story short, after few calls they agreed to return the full price of the item and not to charge me for return. Without any email or notification from Wayfair, several days later UPS and FedEx -- yes, both of them in one-hour time slot popped at my door to inquire about an item that needs to be picked... I figured out that this is the same item... Both of them came back the next day. The first one got the item, and the second one shared that was the last address on his list (Los Angeles) and instead of going home he came on a wild goose ride... and it's not the first time it is happens to him. I would not buy or recommend Wayfair to any of my friends. Save your time, money, and breath.

Thank you for sending the product so quickly.

Fast and nice items.

My order (Bathroom sink and fixtures) came within a week and 1/2. Everything looked great!! Better than the picture. We haven't installed anything yet. Can't wait!!!

We've done quite a few shopping on Wayfair. There are a lot more options and selections with the products that are being offered. With our recent purchase, we've encountered a problem but we were taken care of. We ordered a dresser, a lawn table and benches. When we called to place the order, we had asked what would be the timeline because we're going on vacation and we wanted to make sure that the delivery wouldn't happen while we're away. Wayfair noted that, said we would get an email and then we can schedule with UPS. We got one confirmation email for the dresser while we were away and we were able to connect with UPS and tell them to hold it, so it's fine.

The furniture is nice and heavy, however they were not assembled to my expectations. Some of the drawers sit farther in than the others. Also, the piece that holds the mirror on the dresser is just a plain piece of wood not finished and it is visible for everyone to see. Some of the drawers are hard to pull out while others slide easily. If it were not for the less than satisfying assembly it would get 5 stars.

Wayfair really is the best. My experience with them has always been positive. Customer service request gets prompt reply and a solution. I will continue to recommend and to use Wayfair.

We love the couch however the chaise is to be on the left side and the couch is right sided so the pieces don't fit together. We've made it work because of the hassle it would be to return such a large item.

Delivery process was not explained correctly. Was not told that Global only delivered to my city once a week. My order has sat in their warehouse for over a week.

I love Wayfair. I've spent over $10,000 this past month. Need I say more. Great selection, excellent prices and why get in the car and fight the lines in a store when you can shop in your jammies and the stuff comes to your door promptly. It is Christmas year round. :-)

Pro: Great selection of furniture at reasonable prices. Con: not being able to see in advance test drive pieces. Pro: using people's reviews as guideline for what is worth taking a chance on. Con: returns could be tricky and you lose money unless it's defective. Their colors on their images aren't always accurate and that is a BIG problem if color doesn't work. I am losing $29 on a rug that didn't work color wise. If you average your savings on other bargains of theirs... Then you can decide if it's a deal or a wash of your $$. Pro: very convenient for delivery to your door and not pay a $40 delivery charge... Or having to arrange a delivery time. Con: if you don't have a covered porch rain might be an issue! All in all I'm happy shopping thru Wayfair. Their prices are a bit high on decor items but if you hit a sale it's all good! They are good at responding to customer questions too.

I had an awesome experience. Customer service was very pleasant and most of, very accommodating.

My client loves cabinet. Is the 2nd one. Assembly was a little tricky. It's the shipping this time that rates 2 stars because the warehouse let it sit there for 2 weeks. No notification at all. Wayfair customer service is great. The shipping service used not so much.

Wayfair has more products and has fast delivery. I like their product cost, quality and availability. I'd recommend them.

I like Wayfair's selection and their website is easy to navigate. The only thing I don't like is that I have to assemble stuff together. If it came assembled, maybe it'd be more expensive. But other than that, I've had a good experience with them.

Ordering from Wayfair was like ordering from Amazon or anywhere else that I considered pretty straightforward and easy. I chose them over other retailers because of the availability of the products. But I had tons of interaction with their customer service because things didn't go well. It is hard to find any promotions with them. They usually mark it down within the site so it’s something very on sale but retail may not and stuff doesn’t have many codes.

My entire house is 100% Wayfair. I will never go anywhere else for my home. It's safe to say I am obsessed with Wayfair!

Overall it was okay. Do not like that they leave it up to the discretion of the driver to leave things outside of your home. Ordered a lot of furniture and they left some of it laying outside of our apartment all day until we got home instead of taking it to our apartment's office building.

I was looking forward to receiving my buffet cabinet after a good 2 weeks, well within the stipulated time frame. We were excited the day we received it, as the drivers boys left in my door, I inspected the exterior of the package and noticed no damages. Once they left I proceeded to unpack the box and as I was peeling off the rear I noticed a gaping hole at the back side of the buffet. It looked like something had punched right through it. Examining the packaging again I noticed that the package does I feed have a hole on it. I was puzzled as to I had missed in upon my first visual examination earlier. It then occurred to me that the airwaybill/invoice was pasted right over the whole on the outside. I was pretty upset with what I saw.

I am very satisfied with the time delivery of all the items I have purchased this far. However I wish the area rugs had been covered on both end with plastic. One of the rugs I order is mostly cream and it arrived with a gray smudge. I am hoping that I can spot clean it. Other than that I will continue ordering home goods from Wayfair.

I love the safe. However, we requested special delivery instructions and the carrier/delivery men are NOT interested even after we talked directly to a supervisor and they assured us they could deliver to the proper location in the home. I alone moved the safe down to the correct area after they left. So it would have been an easy task for two grown men that are delivery agents.

Not only delivered by 2 delivery men... They were very professional. The light I ordered was even nicer than I had hoped!

Horrible, delayed, rude delivery driver, and still waiting on 3rd pc. of couch. Won't use again. Can't believe I have to give a star, none deserved.

I was very happy with my experience purchasing my vanity from Wayfair. The product is excellent quality and delivery was prompt and professional. I will continue definitely use Wayfair again.

I purchased a Tommy Bahama bed from Wayfair and it was a good price. I've ordered so much stuff from them. Their follow up's been great. It's also easy to order and find the products I'm looking for online. Everything's been good.

Your computer program was way out of wack for me. Could not track my order and even when I re-did my password it would not let me on to check my order which I placed almost a month ago. Not fun.

Wayfair was significantly better than the other stores we considered and their website is nice. I bought from them at ten o'clock at night. I woke up the next morning and looked at the product that I bought and it had gone down to $200/$300. So I called and asked them if I could get the new sale price and they said, "Sure, no problem." The customer rep I talked to was very good. The product has been shipped and we're still waiting on it to arrive.

Tom ** is the reason why I shop at Wayfair. He helps me get the products and very knowledgeable. He answered all my plumbing questions. He even spoke to my plumber. He is such an asset to your company - kind, efficient and extremely helpful. I hope you gets recognition for the great job he does.

The customer service is top notch. They went above and beyond what they should have. I love these guys and gals. This is where I will shop first from now on!!!

I really like how easy it is to search on Wayfair's website plus their customer service has been great. The reps have always been very responsive. I ordered things through Target and they came damaged. I've ordered things through Wayfair and it's been a much better experience. I had to return things and had a positive experience with it.

I orders outdoor furniture for my courtyard. It arrived on time & without any problems. I am very satisfied with my purchase! The outdoor furniture is beautiful & a big hit with everyone so far. I definitely will use Wayfair again & have suggested it to everyone!

Wayfair had the product and quantity we wanted, and they have a good choice of things for us to look at. We bought 40 desks for our sorority house, and they haven't been put together yet because we're still doing summer decorating and cooking. But the delivery went fine. I gave Wayfair a call to make sure about how things would work because we're a non-profit organization, so I had to get clarification about taxes and stuff, but it was all answered.

I have had a hit or miss experience with Wayfair for all my shopping. Most of my issues are center around really inaccurate information and prices on your product listings. Ultimately your customer relations through Twitter keep us buying through your site.

My experience with Wayfair had been awesome. The products and customer service can not be beat! Do not hesitate to place an order.

Great table; wonderful delivery & set up gentlemen; good communication re delivery date & specifications; competitive pricing; all good!!

The delivery was less than satisfactory. I asked that it be delivered to my front door as it was 7 packages. There was 2 men delivering it. I was told no they were told to deliver it to the garage outside. I tried to talk to them, they ignored me, and left. The email I received from you all said it would be delivered to my front door. I had to drag 7 large boxes through my garage and through my house upstairs to the bedroom. I'm contemplating whether I will ever use you guys again.

Wayfair if you could tell me if they are business who sells discontinue items if that is true or not. Because I had a furniture store that says that what they sell. And that it. No more paying for damage good.

Delivery experience couldn't have been better, drivers were courteous and helpful. We love our table and chairs and they are a great value for what we paid. Couldn't be happier with Wayfair!

Wayfair's customer service is excellent, and they have good pricing. Their website is easy to navigate. I would definitely recommend them.

I’m doing a reconstruction on a project out of this state and my contractor recommended some things that were hard to find here. He recommended Wayfair. I assumed that the contractor had been pleased with them and was familiar with them. So that for me was one less thing to worry about. I started checking Wayfair and ordered quite a few things. I've also seen that the reviews for the things that I have purchased were almost all positive. I just got off the phone right now and ordered some more lights to be shipped down. I have not gotten the items yet because I ordered out of the country, but the service so far has been absolutely incredible as far as ordering and talking to their sales at the customer service.

What an amazing sofa! So happy I purchased it!

I love to do online shopping from home, and Wayfair made it very easy. Something was delivered broken and the Wayfair customer service people told me to check it, and then they sent me a new one. I haven't had any issues with the online ordering process with Wayfair. I love it. In fact, I've spent $10,000 in the last three months with them.

If I could give a zero star rating I would. I purchased a bathroom vanity on April 23rd. I was originally supposed to receive it May 5th. Shortly after I ordered the vanity I was sent an email stating that it was backordered but I would get it in the middle of May. Since that time, estimated delivery time has changed 4 times. It is May 26th and I still have not received the vanity. I tried to cancel but I was threatened with shipping charges due to the fact that it is in the process of shipping even though it has been in the shipping process for three weeks. I will never purchase another item from Wayfair and I will never recommend the site.

My Wayfair experience has been poor. I heard about them from a friend and loved what I got for our office, but some pieces weren't delivered. Their reps were pleasant enough but I had to order my furniture three times, and I can partly understand why. The first time I called, they cancelled my order then the items that I had purchased were out of stock very quickly. The same thing happened when I called the second time because they cancelled again even if the rep assured me that they wouldn't. So I called again and ended up with something completely different than what I originally wanted. I also had to order it through Rhonda's name. But the process of clicking and getting the things in the cart was easy. Just getting what I wanted was difficult.

I love this Infrared sauna I purchased from Wayfair. The quality is great for what the price was and I had notification emails of where my product was and when it was going to arrive. I had a question about some equipment to use with it and had a prompt follow-up response from the company also.

I recently ordered 5 pieces for my daughter's bedroom. 2 of the items were supposed to arrive by ground, and 3 large pieces my curb. I received an e-mail on a Thursday that they would arrive 10-2 the next day. I was traveling, and they changed it to 2-4 for the following Monday. The drivers called at 3 and said they would be there in 30-45 minutes. 30 minutes later, the shipper called and said they had to divert my order, it would be there by 5. They arrived at 6:15 WITH ONE OF 3 ITEMS that the drivers knew nothing about. The $900 console table once unpacked was the quality of an Ikea table priced at a 3rd of the value.

I'm VERY dissatisfied with the customer service. I placed an order for a very large dog kennel, and it's been over a month and the item still has not been delivered. I received an e-mail stating, "Sorry for the delay, someone will contact you in 3 days." The 3 days went by and no one contacted me. I finally called Wayfair to find out what happened. I was informed the item was delivered to the wrong location. Ok, so I still had a week before the LARGE dog was to arrive at my home. A week went by no one contacted me so I called again and this time was informed the item was located on the 18th and will be picked up for delivery and will be back in transit to be delivered to my home. I was told this on the 20th. Well, it's now the 26th and the item is to reach delivery today after I called again on the 25th and to plan for a few business days for it to actually be delivered to my home. Oh, yeah it's a holiday weekend which will delay the delivery even more.

Ordered a large bathtub and had it shipped to Alaska. The Wayfair people helped out quite a bit, even discounting the tub to help pay for the shipping.

My experience with Wayfair has been good so far. Everything was delivered yesterday and in excellent condition. It exceeded expectations. Their cost is probably at least 40% less than I would've paid in a furniture store and the quality is excellent. Ordering online from Wayfair was very easy compared to most other sites that I've been on. But I wish they would include a lot of American made products.

I am not a good shopper and I like to shop on the Internet. I'm building a house and Wayfair had comparable prices to things that I was gonna have to go look at and go get. Their website is really handy when it comes to having the products, being easy to shop at, and being easy to find things. They have a very good selection of things. I can find a lot of most everything I need. It seems like a house for the most part. The products get here on time and so far, in good shape. Other than one little issue that was an early delivery, which was more due to my address and the confusion with the GPS locator, everything's gone really smoothly. I'm a happy customer.

I found the product that I wanted at Wayfair's website. I liked the wish list and room boards that I can create which was fun. I also was able to avail of their free shipping which was quick. They sent emails that told me where the products were, if they had shipped to the third party that was gonna deliver them, and that they were gonna be here soon. I didn't have to track it myself which was nice. I had no trouble with my purchase. Everything was perfect.

I was not impressed with the service offered. I ordered a bed that only came with 3 slats, aka my mattress basically sunk to the ground. They wouldn't let me cancel my order for a couch unless I wanted to pay half of what I paid for the couch to return it once it was delivered. I will never order anything from Wayfair again!

It took 6 weeks from the date we ordered to have our order delivered. This is just not acceptable. You should advise your customers if an item is on backorder at the time they submit their order, not 2 weeks later. We love our patio set, but the wait time was excessive.

I placed my order over the phone, they told me the delivery date was April 26th, I trusted them and purchase all my pm furniture for my living room, counting with them by the 26th, then I received a delayed. You don't let me cancel but you don't do anything to help me get it on time, your. Your customer service representatives have been unhelpful, and not willing to help me at all, very rude. Very disappointing. The production of the furniture is in North Carolina and I live in North Carolina, but still taking such a long time to deliver. Never purchasing again from you.

Wayfair has better selection and price compared to others. It's very easy to order online, they're quick and shipping is super fast. I've also gotten some money off for leaving reviews for items I've purchased.

The delivery service that is handling the delivery and install has not been very accommodating. We cannot get a delivery window shorter than 4 hours which is very difficult to manage when we are working full time. When trying to reschedule to a day that will work better for us we cannot get a commitment from them, just "If we don't call then we are not coming." This is a great disappointment after paying the extra price for delivery and install. I wish I could tell you whether I like the carpets or not but obviously until they get delivered I don't know.

I ordered two couches online thru Wayfair going only off internet images. The price was substantially better than anything out there or in the stores and they arrived on-time with friendly delivery people. Good job. Will order again.

I have purchased a couch and lighting from Wayfair. I am extremely happy with both products as far as style and quality. Customer service is efficient and friendly.

Definitely a five star to customer service to deliver personnel upstanding services. I so happy with the product. Thanks Wayfair for been so professional.

Furniture arrived with 1 hour notice for delivery and heavily damaged boxes. Glass tabletops were shattered and left shards on patio. Replacement parts/set not available until fall. Alan at customer service was a great help.

Wayfair's selection of items was good so I bought from them. I use the coupons I got from them whenever I shopped. Their customer service representative helped me out as well after I had a bed frame disaster. I had a lot of shipping and quality issues but they fixed them all. Their customer service was fantastic but I wish it'd work out right the first time.

We ordered this sectional sofa with fingers crossed. The color and quality were good. We were so happy when it arrived and it surpassed our expectations. The quality is great - the couch is stuffed well, so I don't expect it to ever sag. The texture of the material is quite lovely and we were very pleased with the color. I also have to mention that the delivery process was extremely easy and went so smoothly. I would highly recommend this sectional. Love!

My order was placed on April 24, 2016. The original date promised will not be met and now, the delivery has been postponed. I am very disappointed that my order delivery is taking so long!!! I want the items that I ordered to be delivered.

I've had a very poor experience with Wayfair. I cancelled my order because it was postponed for five months. They put it back so far along it's not possible to continue the order.

My daughter has bought from Wayfair so many things for her home and she finds everything to be very easy. We looked through everything on the web and she helped me select in all the articles. There were some missing parts on a pool table and on one of the lamps that we bought and Wayfair is going to deliver it. I'm very satisfied and I would recommend them.

Greatly enjoyed shopping on Wayfair. They have an amazing stock of choices. Many are highly priced which is the reason for 4 stars instead of 5. Everything I purchased arrived in a timely manner, packed well and as beautiful as I expected.

I needed a credit card with no interest because I had to buy an entirely new house so I went with Wayfair. Their customer service has been great. I was pleasantly surprised when everything came very quickly and I didn't have anything that was damaged.

Received theater chairs on the date promised. Chairs are great, very comfortable. Only issue was, they came with the three already fastened together. We had to take one chair off to get them in the room.

What I like about Wayfair is the customer service. The reps reach me in advance at the point that I may need them. It's great that it​ doesn't have to be me ​who would​ always look for them. I also prefer them over others because of their product and price.

The table and chairs came packaged nicely, but one of the arm chairs was already falling apart and there was a decent sized scratch on a table leg. Wayfair was quick to replace with a chair that is also damaged. Within one week of the table being outdoors, it started splintering. I've emailed Wayfair, but no response.

I had made purchases at Wayfair in the past and was always happy with the quality. It was a good online experience and I had no problems.

I ordered a kitchen table, 2 sets of 2 chairs and a set of bar stools. One chair wobbled no matter what we did to adjust it. I called customer service and they quickly responded by ordering the replacements parts we needed to repair the chair. Response time was quick and the process was very easy.

My parents had upgraded their house with their furniture. So far, things are pretty good with Wayfair. The website and delivery were both good. I documented one piece of furniture that had some damage on arrival, but I haven't contacted customer service about it.

The table and chairs are beautiful. The finish is dark cherrywood and the chairs are sturdy and fabric seat is a beige tweed and goes with everything. One of my arm chairs was damaged and a finisher came out and said the arm was damaged. Wayfair is sending me a brand new chair to replace it. I have purchased many items at Wayfair and find them 5 stars to deal with.

The majority of the lighting came fairly quickly, but one item was broken and one took some several weeks to arrive. Fortunately, the date I needed them at the new home build was pushed back and it didn't affect the completion date.

I watch a lot of HGTV and I see a lot of Wayfair items there. I was searching for a particular coffee table for three years. I was very impressed with Wayfair's furniture. I got a coffee table, an end table and some other kind of little table. The pieces are very nice and well-made and were packaged very well. However, when they've been delivered and we put them up, I didn't like one of them. I like all the other pieces and it wasn't a piece that I didn't like, it's just that I didn't like it in my house. It didn't look good. I've already sent a message to them online to set up delivery for them to come pick it up.

Palram Feria Patio Cover. We purchase this unit with the hopes that this product would be universal enough to fit atop our upper level deck. Although the entire endeavor was indeed a scary one, 4 days after delivery, my friend and I put the unit up. It literally took us about 6 hours to complete the job. The 10' X 20' unit went up as planned. We are very pleased with the results. All the parts were not needed in this case. I will report once again in a years time after we had a Wisconsin Winter. Thank You Wayfair and Palram!

One of our patio chairs was warped and Wayfair quickly and efficiently sent a replacement. Very pleased!!

We ordered two chairs in April and were told we would receive them 4 weeks later. They have now been delayed twice and the receiving date is sometime in July. This is not good service. And we will be reluctant to order in the future.

It took longer than anticipated to get the item. When the delivery was finally scheduled, it went pretty quickly. The two moving men did a very good job unpacking and setting up the curio cabinet. It took longer than they were anticipating, but instead of getting impatient, they were very conscientious and careful. There are some splits in the wood, (or very deep scratches), on the back of the cabinet. I decided to keep the cabinet anyway. I am very glad that I requested full-service delivery and assembly. Overall, my experience with Wayfair and the delivery of the cabinet were good. The cabinet is a lovely addition to my home. Now my "treasures" are protected from dust and beautifully displayed.

I recently bought a new house and they sent a 10% coupon that I took advantage of. I like their pricing, ease and the wait time of the delivery. Their website is perfectly user-friendly and easy to navigate. The only time I talked to customer service was when we scheduled delivery and it went over exactly as planned and stated which made me very happy. I will definitely use Wayfair again.

I am very happy with Wayfair's customer service and for the most part, the products I have received. I have a concern about the Long Knight Reclining Sofa by Signature Design by Ashley, though. The right recliner seat slants to the outside, like it has been sat on for years and we have just had it a little over a month. Also, the footrest catches when it is opened.

It was very good my experience buying on Wayfair. The delivery arrived before the expect time which for me was great once I has no furniture at my bedroom. And there was a scratch on the footboard which was changed promptly. All great. Thank you!

I shop online regularly and the ability to ask questions about the product without actually having to call someone is a huge bonus in the communication category for Wayfair. This level of service is fairly unprecedented and I am a big fan. Good work!

One of my pub tables was received damaged. It was apparent that the damage occurred during shipment. Customer service did an excellent job of correcting the problem.

I ordered the Wildon Home leather sofa & loveseat based on the product description that they were both 100% top grain leather all over. Other customers had asked if it was bonded leather or top grain and representatives of Wayfair assured it was top grain leather. When it arrived, the tag said 100% genuine BONDED leather, which is not top grain. The brand was Coaster, which is typically sold in discount furniture stores. I believe Wayfair's advertising is cleverly marketed and borderline deceptive. Won't order from them again.

The vanity I ordered was beautiful and solid. I was extremely pleased with the item itself. I was not very impressed with the company that delivered the item. My front door and stair banister had to be sanded and re-painted due to the damage. They brought the vanity in the front room and placed it UPSIDE DOWN and left. (arrows clearly indicated how it should be placed).

The customer service with this company it is gone above and beyond my expectation. They did everything in their power to ensure that I was happy with the merchandise and the service. They replaced all the pieces that were broken and shipped to me in very short time with no additional charge. I will recommend Wayfair to friends and family. Thanks again and rest assured that you have a customer for life.

Placing the order online was very easy. I then received a call to schedule a delivery date. The day before delivery, I received an automated message with an approximate delivery time. Delivery day came and I received a call from the driver stating he was 20 min. away. There was no waiting around all day wondering when they would show up. This could not have been more efficient and easy! I cannot wait for my vanity to be installed! It's beautiful!

Do not use Wayfair for purchasing furniture. Do not pay extra for assembly. It's a joke. After 3+ weeks and half of a couch, numerous calls and emails to customer service, filing a complaint to the Better Business Bureau and social media, we have a couch that we put together ourselves. Terrible customer service; there was zero sense of urgency to correct our issue. Wayfair blamed the delivery people and the delivery people blamed Wayfair. We received half a couch and had to track down the remaining pieces over 3 weeks ourselves. When they finally got delivered, they left the pieces in a complete mess in our house and said they never do assembly - yet, this is an add-on for the purchase! That we paid for, yet they never assemble furniture.

Price, good quality, and, especially, convenience in buying online were our deciding factors in buying from Wayfair. We bought a few pieces but unfortunately, we are facing some problems in the delivery of one sofa. The other pieces was supposed to be delivered and could be left outside the house, but not the sofa. It's really hard to schedule the delivery of the sofa since the date and time they gave us (from noon to 4:00 o'clock) are when both my husband and I are working. The coordinator was really rude as well in telling us to call them back if we don't need the delivery date they have provided.

I was very disappointed in the way the merchandise was delivered. As soon as it arrived the boxes were torn and you can clearly see the pieces were damaged. I called the company affiliated with you (Bestar) and they had to send out another 2 boxes to replace the damaged ones. After a week I finally received the replacement, once again with damaged torn boxes. I have never experienced any problems with Wayfair but this by far was a nightmare. I kept second boxes with damaged merchandise because I did not want to go through it for the 3rd time. I did not have the time or patience to wait for another replacement. I also had to hire men to carry the pieces into my home because the delivery person was not allowed to, (1st time).

Wayfair is awesome. Very positive experience.

This was my first (and last) order with Wayfair. I had never even heard of Wayfair and decided to give it a try after a few friends said that they had ordered a few things from the company successfully. I ordered a very expensive gazebo ($1800) on April 13th, 2016 for my daughter's wedding which was to be held on May 7th. Your website stated the item was in stock and would ship the same day (4 business days to arrive). When it hadn't arrived by April 27th I decided to call Wayfair to inquire as to the item's whereabouts. Wayfair lost the item in shipping and "forgot" to call me and notify me. So, Wayfair ordered another gazebo. On May 2nd you called to inform me that the second gazebo was lost in shipping and that a third gazebo was to be ordered.

We ordered our items 2 months ago and still have not received our order. We will probably never order from them again.

I found working with Wayfair to be a great experience. Before making my purchase I emailed a question to customer service and received a fast, concise reply. I was nervous about the delivery of such big items (coffee table, entertainment center, end tables), but it was smooth. I paid extra to have the biggest item put together and the guys were great. The best part is I love the pieces. Thank you!

I am very pleased with my vanity. It makes a big difference in my bathroom. I love it. Thank you Wayfair. I would recommend this item to anyone looking for a great look in their bathroom.

Dining table and chairs set. Just what I wanted!

Inaccurate description - The website posted free shipping with order over $1500. When placing order, it charged shipping cost. Inaccurate order process - Paying for room delivery at time of check out, billing indicates shipment fee but not special handling fee. Customer service - Shipment supposedly delivered on Saturday but they rescheduled it to Wednesday. They sent out rescheduled email by noon on Saturday, the same day as delivery date! Very unprofessional process that cost me money and time to reschedule my contractor. Product - Will post review after installation.

I found something I liked in Wayfair so I bought from them. I had a wonderful experience in ordering the furniture. I just got it over the weekend and it's been fine. I was going to call them on whether they do a little touch up for little scratch/dents or for the dresser which rocks a little bit. I could put something under the dresser but it'd be great if they have something for it. Overall, I'm very satisfied with them.

Wayfair had a patio set that I wanted, so I purchased from them. It was great. It worked out the way it was supposed to, so I don't have any complaints.

Items are as described. The sofa and chair I ordered are quality pieces, comfortable, and color shown on website is very representative of the actual material. Quick delivery and no damage during transit, very happy overall.

Excellent product and excellent service. Will be ordering more things. Thanks.

I purchased a large U shaped sectional and it is wonderful, easy to assemble and looks great! Delivery was smooth and the packaging of the couch was excellent.

We ordered a beautiful sofa sectional and we were ecstatic to receive it at an amazing discount price. The sofa sectional was also shipped to our home at no charge. The packaging was very professional, however the shipping/delivery company managed to damage one of the sections of the sofa. We worked to resolve the issue with Kelsey ** (Delivery Specialist) with Wayfair. We were impressed that she wanted to make sure we were satisfied with the outcome of the various options we were given. Wayfair products and employees are outstanding. We are already looking forward to making purchases in the near future for our home with Wayfair. Also, we are recommending Wayfair to friends and family, we believe that strongly in their products and customer service. Thank you Wayfair and Delivery Specialist Kelsey **.

Wayfair has good variety and prices, and their website is very easy to navigate. Overall it was a very good shopping experience.

I was ready to place an order but had questions about the discount code. The rep was very helpful and went out of her way to try to accommodate me. Excellent customer service!

Loved my couch so I ordered a matching chair. The chair was badly scratched on the side and the back was pulled so tightly that you could see the staples. It looks like a seconds or a used chair. The packing was intact so it didn't happen in shipping. Also the wait time receiving the chair was excessive.

This was the worst experience in the world. I paid 1699.00. The instructions were the worst. I would have paid an extra 200 hundred dollars for it to be brought in and put together. I wouldn't recommend anyone ever.

Ordering from Wayfair has been great. Typically, if I find something online that I like somewhere else, I Google it to see if it shows up on their website. I have found good quality things at good prices so I continue to shop there. I have their credit card and the rewards program is a big draw to me and occasionally they send me 10-15% off through the mail. I had an issue once which was solved pretty quickly.

Your customer service is terrible, continues to be terrible, inefficient, incompetent, and one of the WORST companies I have ever done business with. The only consistent is your inconsistency. Very sad. Actually thought of becoming a stockholder in your company. That will never happen.

I received damaged light fixtures and when I contacted Wayfair regarding the damaged items I received 2 replacements out of 3. When I contacted again about not receiving the 3rd item I was told there was confusion on what I needed replaced. I don't know how there could have been confusion. There were no installation instructions in the light that had panels to be inserted. The quality is less than desirable and the cost was high for soldering not to stay intact. Disappointed to say the least. Not sure I will risk ordering from Wayfair again.

I ordered an outdoor patio set with a glass tabletop. The order arrived in boxes that were damaged and while the chairs seemed to be ok, when I tried to open the tabletop box, small pieces of glass started to fall out. Not only that the glass was shattered, somebody actually decided to pull it out, leaving only the frame with small fragments of glass in the box. I called Wayfair and first got a prompt support and an assurance that a new tabletop will get shipped by May 19th, but the date came and went and I got no shipment notification. I tried to reach out to the delivery agent and sent an email with an inquiry for the status, but got no response. It's 3 days later and I still don't know the status and have no patio table. This is totally unacceptable!

Wayfair was great. The customer service rep was very helpful too.

Wayfair product descriptions are accurate and I get the item quality I expect delivered on time.

The pictures shown on the website look much better and different than actual articles. I had to return a headboard without even pulling out of box. It was such a poor quality. If this was a store purchase, we would not have purchased more than half the items. I would not recommend Wayfair to my friends & family members. Thank you.

I have ordered from Wayfair several times and when I have had an issue their Customer Service department is easy to work with and resolves the problem.

I took advantage of Wayfair's outdoor furniture sale. Their website was very easy to navigate so I was able to find products I was looking for. Their customer service representative contacted me for clarification because they flagged me as a commercial buyer with a business and the rep was polite.

I was looking for the perfect farmhouse table, and found it on Wayfair.com. It was out of stock quickly and took several weeks to become available again, but after ordering it, everything went very smoothly. It was delivered on time and in great condition and looked beautiful!

It was quite easy to buy furniture on the Wayfair website. The bigger issue however is that when I really make the purchase, the delivery date that appeared was much longer. I didn't like that there should be a difference between what was written on the website and what was put as a final delivery date. Nevertheless, I would recommend them to a friend from a choice perspective, especially since there are not so much modern furniture in the region where we are living. However, my purchase is not completed yet since I don't have the furniture yet at home.

I replaced a full living room of furniture and decor. I was so pleasantly surprised at the comfort and quality of the Simmons couch and loveseat. Wayfair has exceeded my expectations.

The prices made me buy from Wayfair. Their website was easy to navigate so it was easy to find products and order. I've bulk purchased multiple things from them and I've never had a bad experience, which is really unusual. They're awesome and I'd recommend them.

I received a damaged item from Wayfair... it was a very expensive piece too. When I called they were great, offered to fix it any way I wanted. I actually called my contractor, he gave me a quote, they credited my account and all is good...

Evan ** is very attentive and patient.

HD next to no hassle on returns.

The couches came straight to my door. They were carefully packed. Very good service. They also delivered my coffee table right to my door. Excellent service and product.

So far I'm happy with everything I bought at Wayfair.

Order was two large items delivered on time at good price. What more would you want?

I had a wonderful telephone experience when placing the order. The girl was very friendly and helpful. However, come to find out she placed the order with two different finishes on the furniture. I only found out bc the manufacturer told Wayfair to contact me and confirm which I am tremendously grateful for and I was saved from extreme disappointment if my furniture pieces had not matched.

I redid my home office space and purchased a new desk, 2 bookcases, and a file cabinet. The products were from Ashley so I went to my local Ashley to see if I could find the items cheaper. They had the desk on my he floor, but they wanted $200 more for it! I made my purchase through Wayfair and was completely impressed from start to finish. I was kept informed on the status of my delivery and had multiple calls from the delivery company. My office is complete and I love how it looks, thank you!!

I ordered a TV stand from another site and after I placed the order they told me it would take longer than they thought. I then called Wayfair on the phone because I saw that they had the same item IN STOCK. After speaking with the representative who assured me that the item was IN STOCK, I CANCELLED my order from the other site and placed the order with Wayfair. A couple days later Wayfair said that my item was actually not in stock and would take a month to arrive. I chatted online with a representative because now I had cancelled the other order and am stuck waiting for this one. I asked if they would be flexible and upgrade my shipping option since I now had to wait an extra 3 weeks for the item. Wayfair told me that they could only give me a 10% discount on one future purchase. :/

The Tea Cart was sent to me with the wrong hardware, had to wait another week to get the proper hardware. When I got the White Glove service to put together my Bar Set, the builders could not finish the job. A panel had a defect. The follow up from the warehouse was that defects happen, it is up to me to fix. Not resolved yet.

Wayfair is the retailer that's most available and has better price than most so we bought from them. The ordering process was super easy.

We ordered a large amount of items. They arrived on time, in excellent condition. We will order again and again. Telling all my family and friends to shop Wayfair.

Customer service helped me with placing my order and were able to answer all my questions. I have been a long time customer and if I ever had a problem it was handled immediately. I rate their customer service a 10.

The sectional I ordered was delivered to me with only one snag but that was ok. I was told they would call a half hour before delivery. I had told trucking co. I had to pick my daughter up at the airport. 12 to 4 pm was my window. Picked her up at 11 am and was on way home when got a call from delivery co. They were at my house. We were about 15 minutes away. They should have called my cell not house phone originally. But we told them to leave it by garage. They did and when we were home it was packed so well didn't really have to worry about rain. Unpacked it and brought inside and all was fine. Be sure they have correct # to call.

Way to go Wayfair!! You sent me an e-mail to write a review and I wrote you guys the best review of my life, giving you 5 star kudos! And what do you do in return? You send me another e-mail to write you a review. Please cancel out my first review since it didn't seem to mean anything to you and don't bother me for any more reviews!!!

I am very disappointed. Before I placed an order I asked the CSR if it would be a problem for the delivery service to deliver when I get off of work or on the weekends. She stated to me it would not be a problem. I still do not have my merchandise yet.

This was my first purchase and I went big. I ordered a full family room leather set. I was very nervous about purchasing sofa, loveseat and chair without seeing it or sitting on it. I relied on reviews from purchasers to chose my family room furniture. Thank you for reviews. I love my purchase. I absolutely love my purchase.

I received my sofa on Tuesday. It was in perfect condition and I love it.

When I purchased this vanity I was informed that it was in stock and that the shipment would be made between May 4th & 9th and I would be contacted two days prior to schedule delivery. At this time I have yet to hear about the delivery and I found out that the vanity has been sitting in a terminal since May 1, 2016. And to make matters worse Wayfair already charged me for the vanity. This only compounds my problem with Wayfair since I originally ordered another vanity that never came into stock when stated and was not extended on the price quote based on the new arrival date. These transactions all occurred as far back as March 7, 2016.

Met expectation: quality, comfort, and color but has a weird odor that I cannot remove with Lysol or other. My color doubts: the phone rep was extremely courteous and understanding; she pulled sample, took pictures from several angles and sent them to my email.