Wayfair Reviews

I shopped for months for a chandelier for my foyer, but couldn't afford anything I liked. I found a BEAUTIFUL chandelier at Wayfair.com for less than half of what the stores wanted for the same thing. I was so apprehensive about ordering online because I wanted to see in person what I was getting. I contemplated for weeks and then I finally ordered. The chandelier was professionally installed by a local electrician and I was overjoyed by the finished product!! It was BETTER than I imagined it was going to be! Even the electrician told me the price I paid was a bargain! I am so happy. I love Wayfair.com!!!

Excellent customer service, I usually never have a problem resolving an issue with my orders.

Wayfair is extremely professional and courteous. They stand by their products. Fantastic!

I believe the website and speed of delivery is awesome. I am returning some of the items due to too much assembly required. I don't like building furniture, and that could have been more clear on the site. Overall I was extremely pleased.

We have had very positive experiences with every order we made with Wayfair. From ordering to delivery and the products are exactly as described. We have been extremely pleased with the quality of each order.

The transaction was stress-free and the product arrived earlier than projected. Some of the screws for the couch's feet were missing but otherwise pleased with packaging and delivery. The couch is very comfortable and attractive. Overall very pleased.

I had questions regarding the finish on the leather chair. I called the 800# and had a good conversation with the fellow who answered my call. Since he couldn't answer my questions, he referred me to "Marcy" and said she would call in the next couple of days which she never did. I decided to go ahead and buy the chair with fingers crossed, and thankfully, I am very pleased with it, but in my opinion your customer service stinks.

I was looking online for a certain product and then saw Wayfair. They had good price and free shipping. I got an email with a certain percentage off of the floorings and took advantage of that promotion. When we were missing a box of flooring, they were great about getting another one sent out and I was really happy with that. I just hope that there's a way to search for the origin of the products in their website.

I have a very small dining room and have been looking for a table and chairs for about 3 years. These are exactly as I imagined. They fit the area beautifully. The furniture arrived in perfect condition, was easily assembled, and look wonderful in my home. AND free shipping surely was a positive.

Everything came very nicely except the patio furniture. The delivery date estimate was way off and then they planned on delivering when I was going away for the weekend. So I changed the delivery till Monday. I get the noon to 4 pm window (worst window ever) so I stay home the whole day waiting for it to arrive. At 4 pm I call and say, "Where is it?" They say they are close, well close was another 45 minutes. I wasted an entire day waiting for the furniture, quite upsetting. Makes me feel like my time isn't worth as much as yours.

Happy with the quality, delivery & cost of all items I have purchased. When I did have a manufacturing issue Wayfair took care of it with one phone call (speaks volumes). Will continue to shop with this company & recommend them.

It has been a long time since I have had a customer service experience that left me satisfied. Although Wayfair had a back order for the patio furniture I ordered, they responded quickly and were able to resolve my issue. And I love my furniture -- great value for the price.

The sectional arrived as scheduled and the assembly was quick and painless. The sectional is very comfortable with its high pillows and plenty of room to entertain. The fabric is a cotton blend of some sort and the sectional itself has sturdy feet with easy glide bottoms for quick move around on smooth surfaces. The sectional stands about 6 to 8 from the floor. Long story short we love it!

Love the set but was shipped two tables tops, a table bottom and two chairs instead of one table top, a table bottom and four chairs. Customer service was great on replacing two chairs that are missing. Have not received them yet. Would have given five stars, love the set but it is inconvenient not to have chairs.

John Boos Prep Table with butcher block top. - Base of table is great looking. Not pleased with the butcher block top. It appears much prettier on website than in real life. Applied small pkg of wood wax that was provided with order. Did not have enough to coat all of butcher block top. Before even applying the wax the top was very blotchy and dull looking. Do not recall website stating that it was a distressed wood butcher block. I paid an extra $60 for inside delivery. I also paid someone to put it together. Quite an investment for not being completely satisfied with the product. Would not recommend to any friends down here in Naples, FL to order this item.

Easy ordering. Responsive to questions. Delivered on time. Quality product. I did not receive a notification call about delivery times however.

Love the bed I got. Easy to order, professional delivery and set up. I love the sheer amount of things to choose from in any given category search!

I regularly purchase household goods on Wayfair and have been pleased by its good pricing, quality service, and attention to details.

Couldn't be happier. Easy to order and arrived in time and in great shape!

This is what I received and this is not acceptable. Totally unbelievable. I can't believe this. I am so totally upset. This was a replacement order for the first table that had missing parts. Now I receive this order and the table underneath was all in pieces. I called twice yesterday and sent a e-mail with the pictures and have received no reply. I am just so upset with this.

I ordered a patio set which arrived very timely. However, the table was not the correct one as part of the set we ordered (we received a glass top but ordered an aluminum top). Upon contacting customer service, they replaced the table and all was sorted. Their customer service is great!

We ordered a new sectional, desk, chairs, bedroom furniture and a bistro set. The bistro set was missing some screws but stayed together nicely, that was the easiest to deal with of all the products. The bedroom furniture too was missing pieces and the drawers didn't stay held up in the brackets, like they weren't wide enough. We had to bend out the brackets to hold up some drawers. We were also missing screws for that and the bureau on first delivery attempt was ruined during shipping so the furniture was a month delayed.

Timely delivery, very helpful delivery people, products were just as I thought they would be. Very satisfied!

I ordered 8 chairs, 4 arrived. When I called, Wayfair immediately took care of the issue and shipped the rest of my order without any issues.

I could find everything I was looking for on the Wayfair page. I also had no problems with the online ordering process. Overall, it was very smooth, easy, and inexpensive.

Furniture was delivered in a timely and professional manner. LOVED the furniture. Super good quality and beautiful. Am so glad that I decided to order this dining room set. Couldn't be more pleased.

I have a good experience at Wayfair, so far. I order stuff, they come on time, and I haven't had a problem. I've been satisfied.

I have to say that my first purchase with Wayfair's customer service was EXCELLENT. Though my product did not arrive exactly as depicted in the online picture, the customer service department and my sales associate made every effort to rectify the concern. Karina and Bret were able to refund the amount it cost me to paint the items to the exact espresso color depicted. Thank you for making good on my experience. I will shop your site again and recommend you to friends and family. Awesome Customer Service.

The item took over a month to be shipped and delivered even though when purchase there was a shorter turnaround time. All was well when it arrived and the terms were in perfect condition. I suggest more accurate estimate for delivery.

I had to call several times for one order due to two of my items being damaged. They were very helpful in resolving the problems and in a timely manner. For all intents and purposes, it was hassle-free. Not only that but the three different people I talked to were very kind.

Great product! We loved the sofa! We definitely recommend it!

I've become an avid fan and shopper with Wayfair. They've earned my loyalty through multiple orders and excellent service each time. The website is user-friendly and it's easy to shop and purchase. Wayfair has become my go-to online store and they make shopping super easy and pleasant. You just can't beat the convenience and selection.

I am so pleased with Wayfair! Remodeling is stressful enough, but the ease in which I was able to browse, shop, buy and even exchange or return lightened the pressure of finding the perfect item. Kudos to you Wayfair! You've just made my life better!

An outdoor seating arrangement was ordered. It took about 3 weeks to arrive and that was ok but when it did arrive the cushions were the incorrect color. Your company was notified and I was told that the correct cushions would be shipped quickly. I understand errors and mistakes so no problem. A couple of days later I received an email that the cushions would be delayed for 8 weeks until 7/5. This I found unacceptable. The cushions received were cream - the ones ordered are Aruba blue. The seating seat is very nice. Just really bland for the area where it is being used.

Quality of furniture cheap and furniture smaller than pictured.

I'm not one that you want to ask about my experience. I've never been more disappointed in a company than I am with Wayfair. The dresser came broken and they knew it was broken before they even boxed it up to send to me. Because they used shims to hold the drawer in place and the box didn't even have a scratch on it. The corner cabinet came missing parts and they sent new parts but they sent the wrong ones. I didn't even call back for the right part because it really doesn't seem to matter. I even talked with a supervisor. I was promised to have a furniture medic call me within 24 hours only to be told the next day they didn't have one in my area. I live in the Orlando area. It's a big city I'm sure we have them here. A very disappointed customer.

All items on the order were shipped and received with no damage except the Sedona chairs. Six chairs were ordered. Four of the chair backs were damaged in delivery. They were not packed very good inside the box. Too much movement inside the box and they got damaged. Wayfair very nice about it when calling them. They ordered four replacement chair backs to be shipped to us. Problem - two were received fine, the other two were damaged. Again, the problem is they were not packed very well inside the box. Too much movement for them to get damaged. You were able to pack crystal lamps to us and they arrived without any damage whatsoever, but these chair backs are not getting packed correctly. Now we wait for two more chair backs to be delivered to us, and I am not confident they will arrive without being damaged. I already sent pictures of the last two damaged chair backs.

All items were delivered promptly after moving into my new residence. Easy to assemble and look wonderful with the remainder of my decor.

I think that all the parts are here. Haven't opened all the boxes, as for inclement weather. Took awhile to get delivered, pretty heavy boxes.

I was told that Wayfair is good, so I made a purchase with them. Their online ordering process has been perfect, but I’m still having a little concern about their delivery. One of my items was damaged and the customer service said that they’ll send a replacement part. I like that they responded on time, but I’m still waiting for the person who will fix it. I agreed to accept the item on the basis that they’re gonna send the replacement and someone will fix it. I believe that the damage definitely is not with them. It may be just a mistake or a human error so they’re still pretty good.

This is my 4th purchase from Wayfair. I have been extremely pleased with all. The night table arrived exactly when promised, in perfect condition. It was a little challenging to put together, lots of screws. It looked beautiful when completed. Very sturdy and attractive.

Was emailed that my purchase may have been damaged, and it was getting checked out to see if there was any damage to the item. Then received another email telling me that it looked like it was just the box the item was packed in was the only thing wrong and what would I like to do. I told her via email if it's only the package then if they could reinforce the wrapping then they could finish shipping it to me. I called 05/19/16, because I hadn't heard anything since the last email on 05/14/16. Very pleased with all the help that was given to me before and after I called. Sometimes thing just get a little busy and people just get a little behind.

I have wanted "real" patio furniture for a long time. Just couldn't find anything that wowed me. THEN on the Wayfair website was furniture from a company called Peacon. The deck furniture of my dreams. AND since Wayfair has this lower price guarantee I saved $1K. The delivery folks did a fabulous job. And what could be better than set up and take away the packing material for a very nominal fee? I will be having a lovely summer thanks to Wayfair. This is not my first experience with them and it certainly won't be the last. Being in the customer service industry myself, it takes a lot to impress me. As I said - I am wowed. Keep up the good work with quality products at great prices.

I read all the reviews. Some were accurate and some not. There were a lot of screws but nothing more than expected for this project. First, the bed arrived faster than expected. Second, it arrived in great condition. I signed up for the referral to install and I was over the top happy with my installer Dylan. He arrived when expected and stayed all day. He knew what he was doing and was vigilant with everything he did. He also communicated excellent. The bed is beautiful and actually better quality than I expected for today's standards. It looks fantastic and gives me the room I need when not in use. I love it and the whole experience was pain-free.

So far we aren't very happy with our experience. When we first saw the couch it was $1,499.99. What a steal!! Logged back on, it was $1,899.99. Total bummer. I watched it for awhile hoping for some kind of price cut again. I emailed the company and asked about the deals and how often they occur. I got a nice email back about the deals being out of the workers' immediate control and the deals are controlled by the higher ups and they don't know when deals are coming up. Understandable. No big deal. We ordered the couch. 3 days later, it went on sale. That sucked. The website says 2-3 weeks delivery. They don't tell you that it's 2-3 after they decide to ship it. It was said to be here in about 8 weeks. It's been 4 weeks and we got an email saying that now it'll be shipped later than originally stated. We are bummed but hoping that the couch is as great as the reviews say.

Ordered bath vanities. Extremely well packed and thoughtfully done to prevent damage. Great style, fit, finish and products. Would buy again.

I love the table! It's beautiful and appears to be well made. The delivery process was very smooth. I was contacted by the company a few days prior and the delivery arrived on time. The delivery men were very polite.

I ordered a large light that had issues with its wiring and I used the chat feature twice and was told someone would call me, but no one did. I then got an email from a customer service person that hasn't answered any of my questions or responded to my email for 10 days. I was going to buy another light from Wayfair but this experience has made me doubt that decision.

My outdoor furniture arrived as scheduled, looked just like the pictures online. I love it. I was notified 30 minutes before delivery. This is about the 6th or 7th order I have received from Wayfair and I love it all. Their customer service is superb.

The bed frame arrived early and had no damage, although the package was banged up. Very pleased with the bed, fit and finish. Good quality. The style is good for our mid-century house, more sleek and "light" than the previous MDF item.

Initially I was excited to receive my order on, or about, May 17th. While speaking with your staff during the process of placing my order, I was given no indication that my items were not in stock. Since then, my delivery date has been changed 3 times. This is my first order with Wayfair, and so far it has been a very disappointing experience.

It has been a very professional experience dealing with Wayfair. There was a bit of a hiccup with the delivery but without asking the cost for the delivery I had paid was reversed. Every time I have called Wayfair I always spoke to pleasant and helpful people. All in all it has been a great experience that I could recommend and will surely do so myself.

We ordered two sets of bunk beds. One set was fine. The other is missing a critical piece for the stairs. I called Wayfair and spoke to someone about the missing piece, and they said we would receive a call back within 24 hours to get the details and so we could get a replacement part. That was three weeks ago, and I STILL haven't received that call. Seriously bad customer service. I even received a call two days later about our experience with the delivery company and spoke to that rep about the missing piece, but she said that's not her department and that she wasn't going to be able to help.

Beautiful pieces of furniture that looked nicer than in pictures. They are sturdy yet very elegant. We had prompt delivery and I love that there is a Saturday delivery schedule. The team is flexible and worked with us on details regarding hours, where to leave the items in case we are not home.

My experience with Wayfair's customer service department was one of the best experiences I have ever had. The rep called me back the next day as promised with my requested information and other helpful details. Although I wasn't planning on placing my order that day because it was a high dollar purchase, my positive encounter prompted me to place the order at that time. I am hoping my delivery experience will be just as good.

Absolutely love this MIXT Warwick Dining Table. Had originally ordered a similar table from a popular store (at a significantly higher price) but when the shipment kept getting delayed, canceled it and found this identical table. Love this table, looks great in my backyard.

From date of purchase to delivery of product took over a month to receive and the customer service was terrible.

First delivery was damaged, I call 800 number - they quickly picked up and reshipped another bed. Second delivery was perfect!! Enjoying my bed. I would recommend company, excellent customer service. Thank you so much!

This pains me to wrote this review because all my other experiences have been great but this last order had been completely unsatisfactory. I purchased a table and chairs for my patio. Upon assembly one of the legs were defect. It was about an inch shorter than the other legs and I was unable to assembly the table. I called customer service first thing in the am and was advised that it could take 3 weeks for a replacement leg. I was a bit taken aback by that because it took less time for the furniture to actually get there. But the rep advised that she will call the manufacturer to see if a rush on the leg could be done since I explained I had a party in two weeks. She advised that she would email me shortly with the outcome. I never received the email so I called again. I spoke to another rep and he said as per the notes they needed photos. I was never contacted by the original and advised of this. If I hadn't called I would have not known.

The cast iron tub purchased from Wayfair was almost identical to one I had decided on (one inch different) but the price was one-third! When I requested a spec sheet the phone rep was gracious and sent one via email with thirty-day price lock while I decided. After the order the tub arrived in great shape and as hoped for.

The fire pit set we ordered was of poor quality and had defects. The service we received was over and above what we expected from the manufacturer and Wayfair. We will certainly use Wayfair again.

Hello. I have had several issues with my sectional that I ordered. First of all the couch did not come in full and the parts that did come (part E) were not of good quality. I did not get the chaise for the first delivery. They sent a replacement for part E and the replacement sits higher than the rest of the couch. Today, I received the chaise and after putting the feet on the chaise, it wobbles. I had to wait a month between the first shipment and the subsequent shipments that would "fix" the original order. I got $400 credit to my card for the inconvenience, but I think I should get more for the lousy service and lousy piece of furniture. This sectional is not going to last a long time and it is of poor quality. I continually find faults in this product. I never write reviews unless I receive unusually good service or terrible service. This is terrible service. I expect a full refund of this product to rectify the situation.

Fast delivery and good product. Exceeded expectations.

Extremely friendly staff helped fix our order and we could be more pleased. I would definitely recommend Wayfair to a friend.

Wayfair was very fair with us on returning 2 sectional sofas. First one was the color. 2nd one wasn't exactly as described and was far too firm for us. They kept their word about our refund. I will definitely order from them again - maybe not a sofa.

I wish I had started shopping here much sooner! Could have saved a lot of money and time. It's so great being able to find so many things I like and not have to run around price shopping everywhere in town. I am hooked on Wayfair.

I had several issues with my orders. Had to go an hour away to pick up my items, incomplete items, damaged, broken items and have to pay for 1 item. I did not like to return it which is not right. I have spent almost $5000 on Wayfair orders but 1 item I did not want due to missing item and assembled item is not right.

Excellent service; very helpful & friendly! I am grateful for your zero interest plan as it made it possible for me to buy the table. The table came very securely wrapped & is exactly what I expected so yahoo!!! Thanks & will definitely recommend you!

We love our new bedroom and living room sets and the pieces were easy to assemble. However, some of the items were slightly damaged en route and after opening all of the boxes and going through everything it was absolutely not worth the effort to send the item back for another.

I ordered a 12' x 20' Pergola from your company and love it a lot. It took me 2 days to put it together by myself. I liked how inexpensive it was. It was about 300$ cheaper than buying direct. And the best part was the free shipping. I recommend Wayfair to any and all who ask where I get the things I have bought through your site.

I found what I wanted in Wayfair and I love the product that I bought. I've emailed their customer service team a couple of times and answered my questions.

I am replacing some furniture in a high end rental house to use as a donation for actors to living in during the summer for our regional not for profit professional theater. I had searched for a table and chairs for the dining room but before I got them ordered that disappeared under the items number I had. I call your customer service department. Your rep spent all the time needed to find the items since it was the only one that would suit in my home. They had be renumbered and pricing had change substantially and showed under another manufacturer. I would have never found them. She helped with the order, noticed that I had spent several thousand dollars in the last few weeks and offered to send me a 10% discount to help me out. Now THAT is customer service. Can't wait for the living room set. Thank you Wayfair!

Well, I was very excited about buying from Wayfair so I found a very nice table and chairs for outside. When I saw this item the first time, it went out of stock very quickly. I waited for it to come back into stock and the moment I received the email that it was, I called the 1800 number and ordered it. The lady on the phone placed my order and I even used a 10% coupon that I had. She said it would ship out in the next few days. The next thing I see in my email is that the item I placed was out of stock and that will might receive it 2 months later. I was upset because when I placed the order over the phone it was in stock.

It arrived on time. It was put together by responsible drivers. They were very personable and we enjoyed them. It took a couple of hours. The wall unit looked great. It did have some kind of running of stain on one of the drawers. I called Wayfair right away. They assured me it would be taken care of and issued one person to be there for me to be in contact with. The next day a very professional man came & fixed it on the spot. We love it.

We love the company. Decorated 2 houses. Returns are a dream.

Wayfair is great. I always shop around for furniture before buying. 9 times out of 10, I end up back to Wayfair. They always have the most competitive prices, beautiful selection of all types of furniture, and the customer service is excellent.

It was scratched - the couch table and the end table.

Really impressed with quality and service. More choices and save your time to go in stores and shop.

I was afraid ordering online but I am extremely happy with my couch. Great company. Ordering more as I thing.

I have made several purchases from Wayfair. I have been completely satisfied with the prompt delivery and quality of merchandise. The one incident that I received the wrong product, it was quickly remedied.

Love the chair I bought from them but their delivery service sucks.

We purchased two Avignon Cherry Curio Cabinets. The curio cabinets are exactly as advertised in appearance and quality. We are pleased with how well they fit in with our living room furniture and room features. They were exceptionally well packaged to ensure they were not damaged during shipment. Once all the packaging material was removed, they were ready to be placed in the desired location in the living room. The people in charge of coordinating delivery and actual delivery were very courteous and helpful. They kept us well informed as to expected delivery date, gave us an expected four-hour window on delivery day and called 30 minutes prior to delivery to make sure we were available. Very positive experience overall.

Wayfair's customer service is fantastic! I had a query about an order once and had to call customer service. Spoke with a wonderful lady named Lisa and she went step by step through the process with me and replaced my order over the phone for me! I am 150% pleased with their service!

I have purchased several items from Wayfair. I have always had great delivery time and customer service. I recently purchased a large bedroom set. I expected this purchase to be as smooth as any other purchase. That was not the case. Although the customer service reps have been very helpful, for the most part, there are some things that need to be looked into. My expected delivery date was scheduled for May 19th. On May 10th, I received an email stating my items were at the local delivery company and I would receive a call from them within one day. As of May 13th, I still had not heard anything about my furniture. I contacted the delivery company, on the same day, to find out my headboard was missing from the delivery and therefore I would not be receiving my order until all items arrived. Had I not called, I would still be waiting for delivery.

I am happy with my patio furniture, but I was appalled by the delivery. I received an email stating that the delivery truck driver would call me 30 minutes prior to delivery. My plan was to have a friend at my house to receive it. However, I was not called and the delivery truck left the 6 huge boxes on my front grass. My neighbor called to alert me. If it hadn't been for her, I doubt that the furniture would have still been there by the time I got home from work. I was very stressed out and extremely disappointed.

The Newton sleeper sofa is great quality and the Jenna storm grey fabric looks very nice. The sofa was damaged at some point during delivery but Wayfair was great regarding customer service and having the sofa inspected ASAP as well as providing a generous discount. I would most definitely order from Wayfair over and over again!

Ordered a outdoor dining room set, still waiting for the product. At first I got an email saying the product was going be shipped on a certain date. That date came and went and I got no communication from Wayfair. I then checked the website and it said the product is now backordered. Very disappointing the way the order was handled, should have been upfront that the product was on backorder and the expected ship date. If they don't meet the new ship date I will cancel the order and look at other sites than Wayfair to meet my needs.

Everything delivered as expected, good quality. Would absolutely used and recommend Wayfair anytime I need to order home goods.

I've ordered numerous items from Wayfair now (probably more than I should have.. LOL), and I've never been disappointed with the quality, condition or the customer service!! Thank you Wayfair!! My house is more a home because of you!

Customer service made it very easy to place my order. Delivery accommodated to my schedule. And the furniture pieces I purchased were even more beautiful in person than through the photo. I am extremely satisfied and will be purchasing more items for my home in the near future.

As a loyal customer, I was totally disgusted with the service after continuous phone calls. The patio furniture did not come with the hardware nor instructions. Someone emailed the directions but I had to purchase the hardware. The Gazebo's outer cover had a broken zipper. 8 phone calls, e-mail, etc - I still don't know how Wayfair is rectifying the situation. Zero star rating!!!

Wayfair shopping was easy and items excellent. One of over dozen came damaged, sent someone to repair it. Done well and compensated us with decreased cost. Shipping free and could track items. Cordial phone help when needed. Thank you.

The bed was late being delivered and it was damaged once I received it.

I purchased what I thought was a sectional couch. It was listed under "Sectionals" on the website, there are pictures of an entire couch, was $1,099, and in the Q&A section a representative said it was an entire sectional. I received one piece. I spoke to a "delivery specialist" on 5/11 and was told she would have an answer for me in two days. Now, it is 5/20, I've not heard one word, even after sending two follow up emails. The item has since been changed on the website to "Power Recliner" and the price to $649, and the Q&A doesn't include the original response of "the entire sectional is included." Luckily I printed the original page and have my emails to back this up. All I'm asking for is a response. I will gladly return the one piece and take my money back if someone would just address the issue.

The customer service has been great in getting back with me but the resolve is far from speedy. I have been waiting for my order since early April and once arrived Mid-May was incorrect and I now must wait until July for full resolution.

Ordered furniture couple of times already and experience was even better than expected. Delivery was always on time. I was always communicated accordingly, and products were always in a good shape and as described. Would definitely order again and recommend to friends.

Our item arrived to our front door just as they said it would. We opened it up and are using it. It is super cute! It is a little "cuddle couch" that we have placed by our pool. So far it looks cute and feels comfy to lay on. It also came with a cover, which is great, because it rained cats and dogs the first night we had it. It stayed dry!

I placed my order on April 10, 2016 and was told that both items would ship before the end of April. Then I received an email stating that the fireplace would be delayed by 3 months! Then I received an email stating the pergola would be delayed 2 weeks and then I received an email stating the pergola would be delayed another 2 months! Though I am not pleased with the delay, I am dealing with that, but I will be really upset if I wait through this extensive delay only to be told there will be more delays. I am working on a project that I would like to enjoy this summer, not this winter. Bottom line, this order has still not been delivered.

The delivery date was yesterday. I should have received 2 mirrors and 1 dresser. No mirrors were delivered. The dresser had one broken drawer and the box that it came in was in bad shape, which left little protection for the dresser. The other dresser I ordered was damaged in transit and I'm still waiting for a new delivery date for that one. Pretty disappointed in the whole experience.

My experience using Wayfair was great. I was really impressed with the level of care taken in packaging and also the care taken when shipping. The communication of when things would be delivered was also very accurate. I will continue to use Wayfair in the future and promote to others I know.

Had a problem with my paypal account when placing an order in Wayfair. Spoke to Haley in customer service. She was too friendly and professional! Made the whole situation stress free!! Love everything in Wayfair and will order many more things!

April 8, 2016 - Placed order on dining set. April 25, 2016 - Delivery scheduled for April 28 from 9 am-1 pm. April 28, 2016 - Delivery never happens. May 9, 2016 - Wayfair notified me that my order was deemed "lost in transit." May 11, 2016 - Wayfair delivery specialist contacts me and gives me two options, full refund or replacement order estimated to be shipped by July 1, 2016 and received by July 19, 2016.

I was so nervous to purchase a couch online but after one of our friends HIGHLY recommended Wayfair, we'd thought we would give them a try. We love our couch. It was reasonably priced and delivered ahead of schedule. It was missing one foot and when I called Customer Service they were ON IT! WTG Wayfair! We will definitely order from you again!

Only issue was that there was a several hundred dollar drop in price less than thirty days after I purchased this item! Otherwise loved the product, and was amazed at the amazing customer service of the those who delivered it!

The order was sent in two different shipments. The first part was delivered the next day but the second part took almost two weeks to arrive from Georgia to Ohio. That was disappointing that we had to wait that long to receive the complete order.

Crystal made sure a couple of problems with my delivery were taken care of and kept me in the loop with what's going on.

Service was great. Product is great.

Ordering was easy and it arrived on time. However, I opted out of all emails, but I keep receiving them - just like the one I'm responding to. Probably won't order from Wayfair again because of this. I would give more stars, but can't stand the bombardment of emails.

This was the first time that I ordered online, so I was on the fence from jump. My furniture hasn't been delivered yet but I won't recommend your company to anyone I know because you don't have set up assistance. That is the only thing keeping me from furnishing the rest of my house from your site. I would like to issue you 3 stars but it says satisfied with experience which I'm not really because I have to put my furniture together.

Very good experience... Furniture is nice and delivery was outstanding; always keeping me up to date when delivery was to be made.

Everything was perfect from the start to the end!!!

I was super excited to try Wayfair as I always see the commercials and just happened to stumble across the perfect vanity. However, I placed my order on April 19th and a month later, I am still waiting to get it! I gave 3 stars because the price was good and free shipping is awesome, but I am disappointed at how long this order is taking.

I have not yet received my items from the order and the nightmare continues. Please check back with me when the items are delivered damaged, which is my expectation, and then I'll have to deal with a return nightmare that I fully expect will occur. Bottom line, not a fan.

We purchased a bedroom set from Wayfair. Everything arrived on time and in great condition. The delivery guys were friendly and helpful. The quality of the furniture is excellent. It's very sturdy and heavy. Our dresser did have a small nick, but they offered to fix it or give me a credit toward the account. I will definitely be shopping here again.

When I ordered this patio set the estimated delivery date was within two weeks and like many people had posted before, I received it much quicker in two days. The quality is great and the time to put it together was not bad either. I had to call customer service about two issues prior to delivery (not their fault) and I received the BEST customer service both times. This was my first time ordering from Wayfair, but it will not be my last.

Comforter ordered was beautiful & as always delivered timely! We love Wayfair!

I have just moved and purchased about 250 items from sheets to couch via Wayfair app. All looks lovely. Most arrive lovely. Like with all things in life 10% just not right. Dealing with the defective items out of the question. No care available.

Everything went great except for not receiving the courtesy call 30 minutes before the delivery. It was not raining when the bed was delivered, but it was before we got home from work. I had made sure I could get home to open the garage door for delivery, but I did not receive the call. Luckily, my husband came home before the boxes were very wet and got them moved into the garage. The bed is beautiful!

Excellent products and even better customer service!

We ordered four pieces of bedroom furniture and are pleased with the quality for the price we paid. Unfortunately, the manufacturer shipped a dresser that had damage on one corner which was quite disappointing because it was obvious that the damage was done before it was packaged for shipping. Wayfair addressed the situation without resistance and offered several options to rectify the situation. Because the item was heavy and would have been very difficult to repackage, we decided to repair it ourselves for a fair compensation. I would definitely buy from Wayfair again, despite the problem – which was no fault of theirs. If not for the inconvenience, I would have given a 5-star rating.

I ordered two couches, two chairs, three tables, and a bed frame. Most everything was in great shape and arrived as it stated it was to be. Absolutely loved my items. I had one of my end tables that the table top was broken and I thought I could fix it, but decided I paid for it I would contact Wayfair. They shipped me out a new table top and it arrived within a couple of days so I could put the table together. I have and will buy from again as they have a lot of choices and great items!

Great fast service. Quality of wall unit fantastic!! Putting together simple easy. Best item we've bought. Best quality great price. Would recommend.

Considering that after a piece arrived broken and the wrong replacement has been sent out 3 times and now no one seems to want to return my emails concerning this, I would have to say I am not satisfied. I will never order from Wayfair again. We now have paid money for a broken couch. It is understandable these things happen, was in contact with Jake to get replacement. Since the last wrong piece was sent out we cannot get anyone to respond to us now.

After looking far and wide for a low-profile, down or down-blend-cushioned, L-shaped sectional sofa with the right measurements to fit the living room in our new house, we found Wayfair and this couch. We were so excited! We had a variety of swatches shipped to our home and decided on ordering the Bailey Lagoon Blended Linen fabric. We reviewed the pictures on the website (which, at the time, showed a left-facing sofa as being longer on the left side and shorter on the right side) and we determined that we needed a left-facing couch to fit in our living room. Our couch was ordered on 4/11.

Everyone who sees our new bathroom is awed by the transformation. Service was great and my order came early. Wayfair under promises and over-delivers and that's a good thing!

First the chairs came in. They were to me in two days, delivered to the door, and though the FedEx guy didn't have to, he put them inside my front door. The couch was an entirely different story. It took weeks to come in and the delivery date kept changing. Then the guy unceremoniously dropped the couch on my front stoop... on its end... an hour before we were expecting it. Because it was early, my father was the only one to receive it. And when he asked the guy if he could at least help him bring it inside because it looked like it was going to rain, he said, "No!", got into his truck, and drove away.

I ordered my new bedroom set in April. The quotation and ordering went well. After ordering, I was given an estimated delivery date of August, I was really hoping to get it sooner. Every time I check on the status it says order being processed.

We ordered a black couch for our office. It came in, was delivered and installed as promised. We are very pleased with our purchase and could not be happier with the delivery process.

Product lived up to expectations. Was delivered as promised. Delivery men were courteous and assembled furniture well. One of our dining room chairs was damaged and not delivered. I spoke with Wayfair who were courteous, knew of the problem, promised resolution. My chair will be replaced within two weeks. Would definitely purchase again and recommend Wayfair to all.

2 Circular patio couches - I believe for the price I got a terrific value. Like another customer suggested - I thought it needed to be a little bit higher and took their advise & added feet - (husband did) very easily. Love it!

It's 1 pm, and delivery is now 2 hours late after being promised for 8-10 am. Just spoke with Wayfair, and delivery won't happen for another 2-3 hours. No notification, no follow up, no go. The absolute worst delivery experience ever. Bad enough to cause me to reconsider ever ordering from Wayfair again.

Finally received our furniture today, (May 20th). Took way too long to receive, and final delivery company were bumbling idiots! Will never order/recommend from Wayfair again.

I cannot say enough good things about this company! I have loved everything I've ordered! Sofa, chairs, cushions. We had a slight problem with one of the recliners & Wayfair went above and beyond to make it right for us! Love you guys! Will continue to shop here & recommend you! Great stuff at a great price and INCREDIBLE customer service. Thank you!

I recently Googled to see if there was any hope of finding the same brand/style/color of hardwood flooring my builder installed 7 years ago - to my pleasant surprise Wayfair had it and at the best price. It was easy to buy and knowing it was 16 heavy boxes I opted for the additional "deliver to the room of your choice". The delivery was easy to schedule and went off without a hitch. I will absolutely buy from and recommend Wayfair to everyone I know.

We recently moved and really had gaps to fill in our new home. Wayfair got it done! Great selection, great prices and great service!!

This outdoor set is perfect. Although it does get dirty in our area, with all the wind. The plus, I can see when it is dirty! The shipping was fast and customer service was awesome. I always look for additional items through Wayfair. They are great!

I worked with 2 wonderful representatives who were very friendly and put my mind at ease about ordering furniture online. It arrived in the time expected and is very nice quality and color.

My furniture came broken and a month later I still haven't even received the replacement. Not happy!

We had some damage to our hutch which was reported. We received a call but the call "dropped" and no one called us back. We have no number to call back.

Mannington wood floor (Autumn) - Just had this installed and love it.

Wayfair's policy restricts customers from using different billing and shipping addresses, which became an issue for us as we were purchasing a gift for someone in another state. Customer service was able to override this policy after doing the order over the phone, I appreciated that. My customer service experience was good, but I wish Wayfair had the option to purchase something as a gift so it wouldn't automatically cancel your order when the billing and shipping addresses don't match.

I ordered a patio set from Wayfair, and was sure to choose an option that both fit in my budget, fit my style, and was available to ship immediately because I needed the set for an event 2 weeks later at my home. I was disappointed to find out, once the order was placed and the set shipped from a Wayfair warehouse that the order would not arrive until 2 weeks after my event. I immediately contacted Wayfair customer service and asked to either pay to expedite the shipment (shipping was free) OR cancel the order. The customer service team was not helpful and told me neither was an option and that if I wanted to return the item I had to pay hundreds of dollars to return it. I now have this patio set sitting in my garage and have such a sour taste in my mouth over the experience that I haven't made the time to set up out on my patio.

Gazebos. Very good company to deal with. Great service fashion thing and when I had a problem they went out of their way to take care of it. I would recommend doing business with them again

Was given delivery date and time. Made arrangements for the delivery then the company you used changed the time and date without notice. Your company called them and I called them. They hung up on both of us. Not acceptable.

I am a first and last time customer. I purchased furniture for a recently purchased cottage. I warned the delivery people three times that the front door was new. They hit the door with the couch and put a dent in it along with another scratch. I called Wayfair and was informed it was not their issue. She gave me the delivery company's phone number but since it was a Sat. nobody was there. I left a message that was not returned. I called again and was supposed to hear back over a week ago. I ordered from Wayfair not the delivery company.

Everything was great.

My order included 4 chairs (very nice, wheels for easy moving, and cushions for comfort to lounge by the pool). One of the boxes was missing a screw and one piece did not have the drill holes in it, so it could not be used as it was sent/received. I called customer service and was informed that they would contact the manufacturer and either send replacement parts or a replacement unit. A couple of days later, a replacement unit arrived at the door. No muss, no fuss! I could NOT be HAPPIER about the customer service I received and by the integrity of this company. Will definitely order from them again (already have) and recommend to friends (already have). Many thanks!

Great piece of furniture and great delivery experience.

Everything I have ordered from Wayfair has been excellent, except this back ordered item. It took a week to notify me that the item was out of stock, no decent replacements available, no confidence it will be available on delayed promises date. I should never have been able to order this item, tying up thousands of $, if you did not have it. Terrible experience.

We absolutely love this piece. It looks so beautiful and completes the room. The instructions could have been a bit more clear, but 2 of us put it together in about an hour. We really are pleased with the furniture and the ease of ordering through Wayfair.

Everything purchased was just as expected and arrived quickly!

Everything from the product description to the delivery process was great. We're very pleased with our new patio set and wouldn't hesitate to order again from Wayfair.

Wayfair has products in stock and there's ease of setting up an account with them. The experience has been fast and convenient.

Was kinda sketchy about ordering furniture online but I absolutely adore my purple Bungalow Rose sofa. Now I want to order loveseat. Very impressed.

Excellent customer service. The top was damaged. Originally was going to receive another top, but the replacement parts were not available. Received a complete new table within the week. Very timely!

Kai was awesome. I appreciate her help getting me this mirror and getting this order to me in a promptly manner.

This furniture is beautiful! I ordered it with the Terracotta cushions and it came with the beige ones. Also so you can switch them out if you want. The only thing I don't like is the cushions are fastened down so if a storm comes, they will blow off. We'll just have to remember to take them off when it's windy. You also have to order the clips separately that clip the pieces together. Overall love the look and feel! Cushions are very comfortable!

Delivered on time. Great sofa. Very comfortable.

I am delighted with my new vanity and my dealings with Wayfair. The vanity is just what I had imagined it would be and looks as good as I had hoped it would. Thank goodness I noticed that I could have the vanity delivered to the second floor for an additional charge. It was more than worth it. The gentlemen that delivered the vanity were pleasant, efficient and gentlemen. The plumber had a difficult time with the plastic drain. It continued to leak. It had to be replaced with a metal drain. It's fine now. I do have one suggestion though. The middle shelf in the center of the vanity should be removable. This would make working on the plumbing much easier. Thanks Wayfair. I'm pleased and will deal with you again soon.

To start with the boxes arrived 2 weeks after I ordered the Sojag Gazebo looking like they went through a war zone. The boxes on the broken skid were ripped open on the ends and reclosed with cheap tape. Some of the metal rails were actually piled on the outside top of the box because they had fallen out. Needless to say there were 12 of the parts missing so the unit could not be assembled. Joe ** from Wayfair was contacted and he said he would order the parts asap, which he did. I received the parts after 5 days and continued the assembly. While doing that I found one of the parts broken which again stopped the construction.

We have ordered a dining set - had a great price so was worried about quality, but happily surprised. Exceptional and beautiful. The chair, recliner rocker was perfect - found one for 200 more at store plus delivery so very happy. Lastly bought a island boos block and it is beyond perfect - made my kitchen!

Your customer service did a very good job and even responded to my emails on Sunday. The only complaint I have and the reason for the 4 instead of a 5 is that I was initially told I would need to keep 3 large heavy boxes at my house for 3 weeks until they could be picked up by Wayfair. I complained and said that wasn't possible as they took up too much space plus I babysit and needed the boxes gone. Once I complained they said "ok we'll pick them up within the next 3 days". I shouldn't have had to complain to get them to say they would pick the boxes up right away, this wasn't my mistake and I shouldn't have to put up with the inconvenience. Other than that, they did a fabulous job, they were timely in their responses and helpful.

I ordered a large dining room table, sideboard and six chairs. One of the chairs was damaged on the leg with a large and deep crack through the wood. I submitted a message through the website but no response. I submitted the same message and received an email from a "Delivery Specialist". I responded to her questions which were the same as what I submitted on the website. That was 5 days ago and still haven't heard back. I am repeatedly asked if I noted the damage on the delivery receipt. There was no damage to the box so, no, I did not. It took me two hours to open all the boxes and get all the furniture out of the boxes and shipping material. I would not expect the delivery guys to wait for me to open all the boxes and look for damage.

I purchased from Wayfair because of the wide variety and the prices. We spoke with their customer service reps once because of a delivery matter and they resolved everything beautifully. I'm very happy with my purchases.

Love everything I have received from y'all!!! Great quality and fast shipping!!!

I have zero complaints about my experience. It has been dealt with in a very professional manner and I will be doing business with Wayfair again! I will also recommend them to my friends! Thanks so much!

Jessica is awesome. I ordered a large gazebo and paid extra for assembly. There were issues concerning the delivery company and who was going to assemble. She made sure that the problem was taken care of before my big party.

I have placed multiple orders and have remained extremely satisfied with all of them! My only issue is that furniture delivery should automatically come with the ability to have the delivery people assemble it. I know there are different levels of options and costs associated, but I'd much rather pay a little more to have it fully assembled and all packaging removed.

My experience with Wayfair was all good.

Purchased the VIG Divani Cosmopolitan sectional in red. It is the most beautiful piece of furniture. I have never ordered large furniture online, but took a chance since it would cost only 200.00 to return. I'm glad I did!! It looks just as good online as in the real. I had to separate the pieces since it's so large. The only thing is I need matching material to cover the areas where they connect. Love it, love it, love it!!

Wayfair has a variety of products and free shipping. When I purchased some shower towers, I got 50% off. They also have a great website. The only downside that I’ve had is a couple of things came and they needed to be replaced. Sometimes, shipping took a little longer than I thought it was going to. But other than that, their reps have been very helpful and I've been pretty happy with their products which I usually review. I’ve recommended them to numerous people.

My order finally came in and it's gorgeous! Feels amazing to sit on these sofas and I love the color. My only complaint and it's a minor one was the wait. It took a month after I ordered to get them but totally worth the wait and I get it - they're high in demand. I'm just glad I got when I did.

Wayfair had nice stuff and good prices, with no tax, so I decided to buy from them. Everything about Wayfair is awesome except for their shipping. I hate their freight shipping department! I would absolutely contract with somebody else for that. I ordered a dining room set but it never came and I never got updates that were true. I could not get a hold of anyone in that freight department, so I just had to cancel the order. Right now, I'm going through it with a hot tub. It was supposed to come on or around May 23rd as it was placed on May 1st. When I called this morning however, they're saying the tub will come on June 16. Meanwhile, I told them I got another email that said on or before June 6. They said there was a problem with their freight department, which was no surprise to me. They said it'll be a curbside drop-off, which is ridiculous since I told them I'll be gone for a month.

Very happy with this swing set for my almost 3 year old. Directions were pretty self explanatory. It has been up for 2 weeks now and so far everything is good! Be aware though it comes in a ton of pieces!! Only downfall so far is I wish the monkey bars had a couple more bars and it was a little lower. I would recommend this product!

Great unique products with tons of options and reasonable prices! Wayfair helped me decorate my house beautifully.

Delivery personnel claimed they tried to reach me on my pager. They are liars. My pager works and is never off. There are no messages. Then, they failed to deliver today and they did not call when they said they would. I will not order from you again.

A price match wasn't given. I got the wrong item, replacement took way too long, new items were ordered and came delayed and were listed incorrectly and damaged with missing parts. I have spent thousands with your company and I have had a far better experience with Overstock.com and will be giving them my business... I canceled my 4,000 item with your company as well due to your poor customer service and purchased the item elsewhere.

I ordered three pieces of furniture and the glass shelves were missing in the hutch. They are back-ordered and it will be at least two months before I can use the piece. These shelves should have been sent to me within a week. First, a 4 week delay, then another email with another 4 week delay.

I have made 7 items and spent over 2500$ dollars. All but 2 items were messed up. Kitchen light - marked up, opened box, and broken globes. Bed - missing hardware. Took 3.5 weeks and still missing a rod. Bachelor's Chest, missing drawer tracks, still waiting. Entertainment center, shipped 3 wrong pieces, still haven't received the right one. Over 8 weeks.

This is my second summary sent. The chairs are beautiful and just fine... They were delivered a day early on a Sunday with it raining and no notice.

Great experience. Will definitely order again!

Huntington Oxford Double Pedestal Executive Desk - Item as described! My boss is thrilled with this desk. Quick Shipping!!! (Arrived less than 2 weeks after ordered... and 2.5 weeks prior to expected delivery date). Pros: Desk comes assembled, is beautiful, and constructed well. Con: Desk has one drawer (bottom right) that locks, but could easily be accessed by removing the non-locking drawer above it.

Purchased a log water fountain from Wayfair. It arrived as promised, well protected, absolutely perfect!! It has LED lights that illuminate the waterfall at night and the sound is so peaceful. Thank you, Wayfair, for such an enjoyable experience! Love your site and the selections offered. You are my "Go to Site."

Always an excellent experience.

I'll start by saying we absolutely love this patio set. Thick cushions and very comfortable. However, we received our shipment and although we ordered the aqua seat cushion color, we only received the covers for the back pillows and not the seat cushions. When we contacted customer service they were prompt about responding and letting us know they would replace them.

I ordered a $3000 worth of a bedroom. The bed came twice broken. We had to wait for 6 weeks to get it the third time and now waiting to see if it will be broken again.

I got the table a week early than I suppose to and it was in perfect condition and it looked exactly like how it was described and pictured.

We found this set on the website and read the great reviews. We bought it and couldn't be happier. This is very high quality outdoor furniture and the fire pit in the middle of the table is gorgeous. We love it and would recommend it to anyone looking for a great outdoor patio set with a built in fire pit!!!

We ordered the wrong vanity on accident and the return representative Brandon took care of the return with ease. The actual unit we wanted per customer service was back ordered for a few months, however he determined that only one finish was delayed and it was in stock. Wayfair is very responsive by email which is our preferred communication. Assisted with the item return to be sure it wasn't delivered and then picked up again. Very pleased.

Item was received and packaged extremely well. Assembly was straightforward and the end product was high quality.

I had some other friends who were moving and they had ordered some stuff from Wayfair. I hate shopping in stores and Wayfair has a lot of options online and delivery seemed quick. Ordering was extremely easy, and I haven't had to return anything - everything comes just fine. 90% of the items I've received have exceeded my expectations of what they were going to be for how much they cost and the few that didn't were just ones they had to put together that I didn't realize would have to require assembly. Wayfair is easy to use and the experience has been exceptional.

My new lift top coffee table arrived promptly but when I unpacked it I found a corner of the top damaged. I contacted customer service immediately and received a very quick response. My new lift top was sent very quickly. I have never had such immediate and positive response. I will and have recommended Wayfair because of your selections, rapid delivery and your customer service.

I got my entire bedroom done using every item from Wayfair. From my bed frame to my beautiful curtains to my DIY canopy to the smallest accessories that pulls a room together. I absolutely love Wayfair. Customer service reps are genuine too.

Ordered a vanity and toilet paper holder. Both came in great condition and without any issues.

Stephanie was great. She helped us pick the right couches and with the Wayfair Co. Wayfair should be very happy with an employee like Stephanie.

Received my order in 3 separate dates. Although the slight inconvenience all merchandise arrived in perfect condition. Had fun assembling the items. Just placed another large order with Wayfair because of great quality and service.

Fantastic experience! My furniture arrived when promised, was in great shape, and the delivery was easy and seamless! I got a call the day before to schedule, the day of to let me know it was on the way, and they delivered it to the area I needed.

Arrived in a timely manner. Everything was in good shape with an exception of one chair which had a broken foot piece. I called Wayfair and asked them if they could send me a new one. They stated they could FedEx this to me, but I never received it. Luckily my husband is very handy and was able to fix it himself with a little bit of a welding and a new bolt. Hope this helps.

I have purchased many items thru Wayfair for our son's first apt, and for a second home that we recently purchased. I am always pleased with the quality of the items purchased as well as the price! I honestly feel like I could find anything that I ever needed to buy for my home on Wayfair. I have only had 2 issues, and they were both handled quickly and professionally by customer service. Any Wayfair representative that I have ever communicated with has been friendly and very helpful. I recommend Wayfair to all of my friends and family! The only thing that I can think of that would be an improvement is that sometimes the filters in the search don't work as well as I would like... For example, if I am looking for "slip covered dining chairs" pretty much every dining chair on the site comes up, whether slip covered or not.

Great delivery time and good product.