Wayfair Reviews

Anytime I have ordered from Wayfair I have not been disappointed with the item or the delivery or price. I look there first when I look to make a big purchase.

We purchased a bed frame and a set of four pillows. We had an excellent experience with this order. Both items were shipped for free and arrived very quickly. The bed was easy to put together and has been great so far.

I have ordered several big items from Wayfair and very happy about the entire purchase process. Always happy with the products and with shipment of the items.

Received my order within two weeks. It arrived in beautiful condition with no nicks and scratches. The loveseat is what I expected, comfortable, and constructed well.

I can't comment on the product since it has not been received. Wayfair continues to move the arrival date. It was ordered June 9th, shipped June 13th, and was to arrive locally June 24th. That date has now changed to June 28th. Absolutely no updates from Wayfair on shipment. Disappointing.

All the items are good, shipped on time and so many things to choose from. You can spend hours going thru the website. Like you only went to the store for toilet paper and came out with $200 worth of stuff.

Beautiful patio cushions! High quality!

I received my items in a timely manner and they were exactly like the pictures and I was very satisfied with my items. I will definitely continue to shop at Wayfair. I like their products and especially like their prices. Very reasonable.

I have been waiting over a month and have still not received my dresser or nightstands. Have gotten the runaround from customer service. Never again will I order from Wayfair.

The recliner came within time frame. The yellow metal on front of chair was damaged on the left side. On the bottom, 4 of them had to take off so no one would get cut from it. I'll live with it only because it's on the bottom. If it was higher up I would have sent it back. Because of this I will never order anything from you again. Should have people to inspect products going out better.

I love the merchandise, fast delivery and awesome customer service.

I have not received my order yet and I ordered 20 days ago. I never received any notice that my order was delayed until I called Wayfair to see where the order was. I am told it will be another 20 days until I receive my order. Not good service. I will be cautious when ordering from Wayfair again.

Item arrived complete and meet the expectation as described on the order.

Always great items and delivery is also fabulous.

The bowl was not what was pictured. I purchased two bowls, and both of them have large cracks on the bottom. When I called to complain about it, I was told that I could send it back if I want, however I will be charged $7.00 for s&h. Also, there would be no guarantee that I would get what I want, as everything is just stacked on a shelf. When orders come in, a box is taken down and shipped.

Elevated dog beds. The beds were much smaller than expected. My 2 Labs definitely could not lay down on them. Most disappointing!

When I had an experience where I received two rugs when I only ordered one, Wayfair was A+ to work with. They took all the worry out of my hands and took care of the problem.

I could not of had a worse experience. I was quoted in writing my bed would arrive around the 16th. It is now the 27th and the side rails for it are still not here making the other half of the bed take up half my apartment. On top of this the dresser I ordered came with a cracked drawer. Customer service was no help as they ran me in circles. Expected a lot more when spending about $900 to say the least.

It got here but slow to deliver.

So, I went by all the great reviews and decided to order a day bed from Wayfair. Price was great and all seemed well. The first problem came when they delivered and no one called to tell me like it stated they would. The next problem came when I opened the box and only had a couple of the pieces (I knew that box was not big enough to hold a whole bed). I did not even have enough pieces to make a frame to hold my mattress. The arrival of this part had taken over two weeks. Next, I spoke with a "delivery specialist" who told me she would take care of the problem and would send out a "dock search request" to see if they could find it at the delivery company and if not she would put in a request for a new shipment.

Description stated, "Porch railing is not included." There was no porch, nor a porch overhang included, which is quite a big difference. When I went to the manufacturer's website, it was clear that the basic package had no porch, but I would not have purchased this item if it had been clear. I feel like I was intentionally misled.

Wayfair is the absolute BEST company I've ever ordered from. The products are of great quality! I've recommend them to several friends and family, and they too have been pleased!

Order arrived quickly and in good shape. The instructions provided for assembly were a bit confusing, but we were still able to put the table and chairs together quickly.

Bed finally arrived. Took a while. We are happy with our purchase. It works great and we certainly will buy from Wayfair again.

The wine fridge I ordered had the wrong specifications, so it did not fit the shelf I planned on using. I was able to quickly find out how to return this large box AND get a refund. I was confused about the refund part and was able to send emails and get replies very quickly from customer service. I plan to continue shopping and finding the correct wine fridge for me.

I had a terrible experience with this order. It was so bad that I actually had to cancel the order. I ordered the table a month ago. I received a phone call to schedule a delivery date. I took off work in order to receive the delivery at my apartment. The delivery never came. I then called the number I scheduled the delivery with and they told me that they did not have the table and they don't know why the delivery was scheduled.

I ordered the "Fast and Easy Rectangle Address Plaque by Whitehall" and was completely satisfied with the product itself. However, I was severely disappointed in the delivery time. I received it TWO WEEKS after I ordered it. I realize it might take a day or two to customize with the house number, but two weeks just seemed like an abnormally long ship time. Especially because the word "fast" is included in the product description.

A glitch in the website as I placed my order caused an overcharge to my bill. I called customer service, provided the needed information, and had this quickly rectified. The item purchased shipped quickly & was safely packaged!

It was a positive experience with Wayfair. I like their inventory. They have good quality, great cost and nice shipping arrangements. They're very responsive to the customer in terms of delivery schedule and follow up, both verbal as well as email. The rep introduced himself, told me what his role was and said that he would like to support us in any other purchases. I had one particular incident where it appeared the cushions did not come with the sofa and he was immediately responsive. I had the department contact me via email. We discovered the cushions were under the desk cover. With that turnaround, it was very favorable.

Customer service was very professional. I needed to return something and the process was smooth and refund was quick. However, the reason for three stars was that the product was not described properly and when I received my order it wasn't what I needed. Why should I have to pay return shipping for something that was not described properly? If I didn't like it, no problem, I would pay as it's the cost of doing business online. But when the description is not accurate, why am I required to pay? And yet the description on Wayfair.com still reads the same for the next customer. In my opinion the customer service rep should have addressed this issue and maybe offered a better solution.

To date I have ordered about 7 things from Wayfair. The price is pretty good, but the quality of what I have gotten so far is very low. When I ordered 3 pieces of furniture (all stated in stock) we got one piece - very cheap! The other two pieces have been back ordered and I keep getting emails they are shipping but have not received. The smaller items, although being inexpensive were also very cheap looking. I'll not be ordering again. Still have not gotten the rest of the furniture - although they have charged my card weeks ago.

The delivery date was communicated and then changed twice. This was disconcerting because we had scheduled vacation time so that we could be home for the delivery, only to have it changed (sooner) and then changed again. Then a small piece (foot pad) was missing from one of the legs of the chairs, so we had to go through the process of ordering a replacement. Good now... Hopefully it all holds together for years of enjoyment.

It's always a great experience buying from Wayfair! I am satisfied with most of the products I have ordered especially the recent one -fiddle leaf fig tree! Love that the shipping is fast and products were well packaged. The reviews are very helpful as well. Wayfair is the best!

Delivery was promised and not received by promised date. The table is 20 minutes from my location and it's going to take 6 days for me to get it.

Naples 36" Single Vanity Set by Vinnova. This was ordered in advance of a bathroom remodel for over 900$. I opened the shipping box about 3 weeks after it was received, in order to prevent any damage. All the paperwork matched, I was comfortable. When it was opened, in the final days of the remodel, I found it as a used product. It had been cut in one place, the drawers & shelves were covered with dirt. The backsplash had been cut down from 4" to 3 & 1/4". Making it shorter than the side splash. The top shelf had been cut. I couldn't stop the project. I notified Wayfair. They gave me a credit of 150$. I took it. Then I found out that the vanity was now selling for only 58$ more than the refunded balance (749.99$ was the selling price after my partial refund. Now the vanity is 808$). I paid well above that. I feel my refund should also reflect a price match, then a refund. That is up to their policy, but that seems fair to me.

I returned the light fixture. I received the light in very short time, and was very excited. I had been tracking this light fixture for a while. My husband didn't like the fixture and asked that I return it until we found one we both like. The ordering process was great, the delivery of merchandise also, and I am sure I will have no problem receiving a return of my payment.

Wayfair is the best online shopping site for your home. I recently ordered a rug and kitchen chairs (8x10 Florencia rug and Eames chairs). I could not be happier with my items and with shipping. I am a Wayfair customer for life!

The throws that I purchased are beautiful. They look perfect on my furniture. I went back for more as a matter of fact. Thank you.

Good, delivery a little late.

Shipping was a nightmare! Was supposed to arrive in 3 days by FedEx and did not. Had to have it shipped to a FedEx store for me to pick up and arrive in 2 days. Now I'm told it will be 3 more days! I also noticed that the price for the item I bought was significantly lowered within hours of my purchase!!

Always easy to deal with and contact. Excellent customer service and return process.

Excellence customer services.

I purchased 3 storage units for my kitchen. They are exposed so I wanted something attractive and functional. I am delight with all three. They fit perfectly in the space I had available. So happy accurate dimensions were provided -- HxDxW!

Venice 5 Piece Seating Group with Cushion by TK Class - The set looks nice but I ordered the "Aruba" color cushions and all the cushions came in sand color, with Aruba colored covers on the side, which I had to struggle to put on all the cushions. The problem was three of the big back cushion covers in Aruba were missing and it is Friday, so now I have to wait till Monday for Wayfair to get back to me and hopefully send them asap. Also, one of the ottoman cushion zippers of the Aruba slip cover was broken, so hopefully they'll replace that too. The color is Turquoise and not as dark as I'd hoped. Otherwise, it's a handsome set.

Excellent customer service, large brand selection, lowest prices found online, ALL coupled with fast delivery! I had a damaged Fiesta mug. Replacement arrived promptly, easy process, true customer service, not a gimmick to attract sales. Wayfair has now become my first online source. They earned my online shopping trust. Being retired, I thank you Wayfair.

Wayfair is my "go to" shopping site! Have never been disappointed and I highly recommend it to my friends!

VERY FAST DELIVERY! The unit I ordered functions excellently and I am extremely pleased with my purchase.

The website was easy to navigate. The ordering process went very smoothly. The item - CD case (card catalog) - was just as described and arrived quickly. It was already put together, and the drawers worked well which can sometimes be a problem. Overall, it was a great experience, and I've already received compliments on the piece.

Very good service.

Super fast and easy! Will shop here again!

Although I placed an order for an area rug, it was for my daughter. When my daughter saw it, she didn't like the design and refused the delivery. However, I was contacted by Wayfair and was told it would cost $106 to return the area rug!!! And it was further suggested to keep the rug and try to resell on Ebay or the like, if I decided I no longer wanted it. Since the return of the rug would be 1/2 the cost of the rug itself, I was pretty much forced into accepting the delivery. So be cautious if you don't think you might not like the item... Free to get it to you and an arm/leg to return it.

Ordered some dining chairs. Absolutely love them and seem high quality. Only complaint is it took over a week to ship after the order was placed.

Love, love, LOVE Wayfair!! I've ordered often with them. Most of the things have been great, but returns are super easy, too.

Coupon was entered when ordered and it accepted, giving me the reduced price, so I placed the order, but then was charged the full item price. Had to call and fight for the 10% credit, a whopping $13. At the same time and less than a week later, found the exact table for $35 cheaper plus I had a 12% off coupon at Overstock, but was told you would't price match... So screw Wayfair. I'm done with you and forever an Overstock.com customer!

My products are very unique and beautiful! I love everything that is ship to me. The shipping is also very good and I plan to order more things. Wayfair has so many products to select from that is very reasonable. It is very convenient ordering things from your own home too!

Receive the merchandise in a timely fashion in excellent condition. Process was very user-friendly.

I was after some parquet flooring made from bamboo so I contacted the manufacturer and after he gave me all the particulars, I was sold on it. I could buy it through Wayfair so I contacted Wayfair and they were very helpful. They put a sample online and I ordered the sample, liked what I saw and ordered it out. I got all the materials and they have an excellent people there that made sure that damaged materials were quickly ordered out. I received those the other day so we're pretty much set to go. In fact, tomorrow they're going to start the project. It's really good to have a company that when you order products and things don't go smoothly, they straighten it out real quick for you. It's an excellent attribute to the company.

Wayfair sold the same products for less and my sister uses them. We had just moved into a house and had the Wayfair coupon for a new home for 10% off so purchased some things. The quality was perfect and ordering online was very easy.

I was looking for the right product choice, so I went with Wayfair. I expected to get some kind of a new customer discount for my next purchase. Overstock does that. So, I was disappointed that they don't have any program like that to show customer appreciation. It would help if they could do that. But I wasn't happy that it took way too long to get the product that I ordered. I expected it to come within a couple of weeks and I had to wait a lot longer than that. Then when I got my product, it was damaged. They did deal with me pretty quickly on coming up with a solution for that, but it's a hassle to send back the damaged product. I haven't had a chance yet to call the Customer Service reps and send the picture of what my product looked like when it was delivered. Nevertheless, I like the products and feel like they handled my problem.

I found what I liked on Wayfair's website. I went online, searched for what I wanted, and read the reviews. I liked what I saw and purchased it. The cost is expensive but the quality is good. I've got 12 months financing, no interest. I will definitely go through them again.

I was ordering a lot and Wayfair had what I needed in stock in the amount that I needed. We're a tax-exempt organization, and it was very easy to work with them on that. I was really impressed with the customer service representatives I spoke with. They were super nice, very helpful and got everything I needed taken care of so it was overall a very good experience.

Wayfair offers free shipping and their product is competitively priced. The online ordering process was fine, and I had a 10% off coupon that I was able to use.

Our customer liked the vanities from Wayfair and requested their product. So I went online and ordered what she wanted. Wayfair's website is very easy to use because their products are arranged by design. The reps called afterwards, and everybody was so nice. They said that if we ordered and made an account with them, we'll get a discount in the future.

I like Wayfair's prices and their free shipping and return policy. It was very easy to order from them online and the quality of the items are good. I will try to order all my furniture from there.

I purchased baby furniture from the company before it was Wayfair. I like that they have a large selection and it's shipped to my house, so I don't have to go anywhere. The online ordering process was really simple, straightforward and easy. The quality and the cost are excellent. However, one of the pieces was damaged but they were able to fix it.

When ordering daybed cover saw no obvious data that told anyone ordering from Wayfair that you had to return within 30 days to get a refund. I placed the above order - would have kept if the color was the same as appearing online. It was not. So looked for a replacement, again from Wayfair, placed that order and am satisfied with it. I will no longer check out online Wayfair when looking for anything!

Andover dresser - Great customer service. Dresser arrived on time. Easy to assemble but one part was cracked in half. Waiting for part. Read description. Handles are plastic but it looks nice when replaced.

Outside Thermometer fits perfectly on our outer garage Coppola. Very visible to all from our deck.

I like the products that I saw on the Wayfair website, so I wanted to try it. It was easy to navigate and find the products that I was looking for. I made a big purchase but didn't have much luck with the availability of some of the products. The lead time was way too long, so I ended up cancelling some of them and the quality doesn't look great for the price. Then the box arrived completely damaged and a bunch of screws was missing. So we had to buy screws to be able to put it together which was frustrating.

I have ordered three times from Wayfair and have not been disappointed!! They are quick and the product is always what I see in the picture. Will continue shopping with them for many years to come.

We purchased both comforter sets for the cabin. They are awesome. Pretty like the pictures. They are not too heavy, just right for sleeping and look fabulous on the beds.

Still waiting to hear where and when I'll get my sectional!!! All other orders have been delivered promptly and in good condition.

I had ordered two pet gates and needed them by June 14th. I paid about $70.00 extra for two day air to get them on time, however when I checked the tracking # it was not going to be delivered until June 16th and then only one of them was delivered. I was refunded my shipping cost by a very nice lady when I called, however my other gate didn't get here until June 21st which at that time, the reason we bought them (guests with a very small dog, we have very big dogs with attitude) had left! I am very frustrated with my experience.

Merchandise was supposedly sent out to be delivered on June 1. Wayfair indicated I would have the table and two chairs on the week of June 13 through June 16. I got no email, no phone calls, no nothing. Table and the two chairs did not arrive. I called Wayfair on the 16th and was told there was damage to the table and they would get back to me. The next time they got back with me, they found my items?? I thought they were damaged. Apparently they found the items and were scheduling my new delivery. June 23, still no phone calls or emails regarding when my table will be delivered. They can't even provide its location. They can't give me a new delivery date.

I was looking at a specific bedroom set and Wayfair kept coming up. They had the Tommy Bahama beddings that I wanted and they had the most choices. The delivery was really good, too.

I placed an order of wine glasses and flutes on Wayfair.com. When they arrived 2 glasses were broken and 1 flute was chipped at the rim. Customer service was great! They were able to help me out very quickly with getting replacement parts so that I could have the complete set I had paid for.

I am writing again, the second time. I ordered these Pilsner beer glasses and the first shipment (1) was shattered. You therefore sent me another shipment of (4) and two were shattered. I am a very unhappy customer as you do not pack your deliveries well at all. I'm hoping you'll send me another set that will not break during delivery. Hoping to hear back from someone. Thank you kindly.

Ordered butcher block table and 6 ladder back chairs. All arrived in great condition; packaging was awesome!

New England Arbor - This arbor was just what I needed. I had no difficulty understanding the instructions for assembly and appreciated the convenience of ordering and receiving from my home.

I ordered a chaise lounge and it said it could not be returned. When I got the receipt it then said cannot be cancelled after I already paid for it. I shop a lot and always like my options of returning or cancelling an order, but I thought that I really liked it and I'd go for it. This is the first time I have order from this company. I hurt my back several days ago and will not be able to use it, so I called to cancel because it hadn't shipped yet. I told them that they should be able to cancel it and that it was not on the order page that you could not cancel. They were quick to respond and then they got back to me and said they cannot cancel it. When there are 10+ available I do not think it's a made to order item. My problem is that they should have it on the order page that it cannot be cancelled, not on the receipt after the fact. Not happy.

I saw beautiful gold wine glasses (27 oz). Artland brocade. You were out of stock. When they came back in, I was notified and bought them immediately. Good employees on the phone, informative and helpful. Shipping was fair and got here quickly. Wayfair is now my go-to place to buy.

Very impressed with customer service, real people who care, in the states, and response time. Originally thought never received beach chair. Received response that a new chair to be delivered but found out from property manager (we now living in apartment) she found package. Delivery person left it other than normal spot. I appreciate the customer service, and also quality of chair and will order again, and also spread the word out. :) Thank you!

I find everything I need.

It was not that difficult to put together despite the fact that some parts were not numbered correctly in the instructions. It puts out good heat and is perfect for our patio. But, after only 3 uses, the paint has faded on one side (see picture), which was rather disappointing. Going by what two reviewers said, I guess I need to spray it with some sort of high heat paint.

I love Wayfair. Customer Service is great, prices are fair, and their products always surpass expectations. I've purchased many items and am always satisfied!!!

Quality and fit of parts is good. I did a one person assembly in one hour more or less. Directions are generally good but have a few flaws and should have some warnings about being sure to put the doors in the right places the first time. If you get a door in upside down or wrongly located, you have to disassemble the front frame to remove the door since it's hinge buttons snap into place. This just requires careful consideration before making a commitment to what goes where. The knife block could have been better slotted for a variety of knives, but that's quite minor. Overall good quality.

I have moved and remodeled 2 bathrooms with Wayfair! Everything I ordered came fast and so was perfect! Thank you for making my move and remodel painless!

I have had THE WORST experience buying from and dealing with Wayfair. I had had nothing but lies and delays from your managers. They are slow or non responsive. They don't call you back when they say they will. They REFUSE to refund my money for a product I canceled from day one and never received!! This has been the worst company I have ever dealt with. I'm going to let everyone know not to shop here!

Great first experience!!

I ordered a horizon print which was stretched canvas over wood. The piece was very disappointing considering the cost of the item. The frame was warped and the painting looked like cheap decor. I felt burnt by this transaction but kept the piece because it was large and difficult to return. My first purchase with Wayfair was a clock which also lacked quality. In the future if I order something it will be from well-known vendors such as Uttermost.

The picture was great! Quality was nice!

After opening the box I received, I discovered it was the wrong item plus it was damaged. I contacted Wayfair and they promptly solved my problem. They are re-shipping me the correct item. I am very pleased with Wayfair and constantly tell friends and family what a great business it is. I will continue to order from them as long as they have great customer service.

I ordered a table and chairs. They were supposed to be here by June 20 (plenty of time for a dinner party I was having). Each order for the stools was supposed to be a set of two. I ordered three sets of two. I only received three total. I called immediately so they could fix the problem and expedite the stools, but have not heard from them in three days. They are not longer returning my phone calls. I cannot use any other chairs for the party due to the bar height table. I also never received some wall art that I was going to use for a shower gift. It was supposed to be delivered June 20th also. Never heard back about that item either. I have ordered many items from you in the past and was going to order furniture for my classroom, but now I will no longer be ordering from Wayfair. It is unfortunate because I have always been happy with the product.

The sofa arrived a day before it was set to be at my house (and that's a good thing!). It was very well packaged and protected, all pieces were safely in the box, it looks exactly like the pictures on the website, and putting it together was a breeze! A+

I was happy to receive my order promptly and safely. I was not happy with the flood of emails I started receiving. I have tried to unsubscribe at least twice, but they keep coming.

Grill delivered as promised; all parts were there and function correctly, one almost unnoticeable dent on side - could have happened during shipping. Heats up to 450 degrees faster than my inside oven! I still need to figure out how to lower the flame and reduce heat to prevent some items from burning on the outside before they are cooked on the inside. Maybe I should use top shelf of grill for items that I want to cook more slowly. Assembly instructions were clear. My husband did the assembly alone with the exception of one step that required assistance of another adult. Assembly took him about 3 hours. The first hour was laying out and organizing all the parts, then 2 hours on actual assembly. He works slowly and carefully so it is not surprising that assembly may have taken him longer than some.

Everything was fantastic! All items arrived on time and were exactly what I expected, if not better. I have only ever had great experiences with Wayfair. LOVE THEM!

August Grove Luisa Kitchen Island with Wooden Top - Wayfair provides an excellent product and when I found I had one wrong piece they fixed the problem right away. I can't wait to buy more from Wayfair. The quality of their products is great.

The bottles that I ordered that were referred to as both "bottles" and "vases", 2 vessels that hold water, leaked water out of the bottom and ruined my custom, hand-made, wood coffee table.

I ordered a patio set on the 9th. It shipped on the 14th. I called customer service when it sat in Kearny, NJ for 2 days. Customer service said it was actually at my local delivery station but they did not update the order. It is somewhere in my area but I have yet to hear from the delivery company. I am very disappointed in the shipping.

I love Wayfair! Recommend it to everyone. Wonderful staff!

I have multiple purchases from Wayfair and I have been completely happy with all my purchases. When there has been any issue, such as missing parts, etc., the issue was resolved immediately with no problem! I love buying from Wayfair and will continue to do so!

I bought a new home a year ago and wanted to start fresh with a lot of new furniture for the new house. I do a lot of online shopping, as I HATE to go shopping in malls, or furniture stores etc. Wayfair was one of my go-to online shopping sites. I have purchased everything from sheets and towels to patio furniture and bookcases for my office. Decor items as well as heavy duty furniture. I've gotten it all through Wayfair. The selection offered by Wayfair is unmatched. Free shipping. Timely delivery. Quality merchandise. I'm a fan.

I love Wayfair. I received my 2 tables and a shelf was damaged. I contacted Wayfair through Chat and received a replacement in about 4 days.

I have ordered many things from Wayfair in recent months, and I've loved everything. Shipping is super fast, and the products are exactly how they are described. Great company!

Love Wayfair - I order from there all the time. More so recently because we just bought a new condo and I have been happy with most of the items. A few small issues here and there that the Wayfair customer services handled very well. Overall would and do recommend Wayfair to friends and family.

I'm very satisfied with Wayfair so far. The delivery went well and the pricing was right. I like their sale online and bought a big vanity.

Price was right. Service was responsive. Delivery was a mess... First table shows up with a huge dent, that is unable to be fixed locally. Second table comes, after a month of waiting, and it is also damaged. It was disappointing to have this happen twice. Regards, I would probably use Wayfair again and just be more selective with what I purchase.

A friend had a good experience with Wayfair. I ordered from them as well, and it was easy and straightforward. Their cost was a little lower and they had a 10% discount. However, one of the items was damaged when we opened it and one of the couch that we received has a small rip in the fabric. Other than that, they have a lot of options and have quick delivery. So overall, I felt happy with the experience.

Ordered small things, that was fine, no issues. Large items were an entirely different story. Missing screws, stains on fabric. Later delivery than latest promised delivery date – they blamed FedEx, but they didn't even ship out my goods until 3 days after I ordered them. Assembly service that I requested never showed up. Furniture that I purchased requires certain tools (other than an assumed screwdriver and hammer) that were not made apparent when purchasing. Complained to customer service and got a 10% discount coupon. Useless to me as I'll never shop there again.

Wayfair had what I wanted. We were looking for a specific style and the price was right so we ordered it. The online ordering process is easy and straightforward.

On May 20 I ordered and my cc was charged for a bed that was in-stock. I received shipping notification that it would arrive May 27. Eventually I sent emails asking where it was. On June 17 I receive an email stating that I would be notified when the bed does ship. There is no expected date, nothing. This company is fine for small decorative items, however, I would not recommend them for larger purchases as they do not seem to be able to control their inventory or keep their shipping promises. Needless to say I have asked to cancel and for an immediate refund of my money.

I Googled a product and Wayfair had it. Ordering from them was easy and when I realized that I ordered the wrong size, I was able to cancel and replace it with a new order. The nice thing about Wayfair is that they got it started for picking because of the 24-hour rule and something might change. So it was very flexible for that change. Moreover, compared to others, their quality and availability were a little bit better and they have free shipping. When I ordered a big item, they coordinated with me. Although it was not required, they still called me and let me know what was going on and what date and time they would be there. I liked being able to track my order and Wayfair providing that. I liked being able to coordinate with the delivery company that they were using. So, I recommended them.

I wanted the products on Wayfair. Everything with them is fine: the cost, quality and ordering process. It’s been a good experience.

I purchase a sectional sofa. I came on time. While bringing into my house, one of the delivery people dropped and broke two small legs. They were very apologetic. I was contacted the next day and a brand new legs were delivery to my house. Danny ** is the customer relations individual who was super helpful. As to the sofa, it is much nicer than I expected. The fabric is really rich, looks like 100% linen. It is strong and comfortable. I would recommend this sofa and Wayfair to my family and friends.

Wayfair is one of my favorite places, I like them very much. They had what I wanted and it was discounted, so I purchased from them. Finding what I wanted was easy and the quality and availability was great. I will order from them again.

I purchased some chairs from Wayfair, and everything went well. The cost was really competitive and I had good service on a previous purchase, so I decided to do it again. The products may not have been discounted, but relatively had a fairly good price. The online ordering process was also fairly simple.

This is a joke right? I think I know every customer representative by voice now. All I want to do is order 3 things. I have this credit card with no expiration date, no cvv code - just a credit card number. Not one of these people can tell me how to order what I want. I have got at least 5 different answers. Every one of them tell me to call this number or contact the credit card bank it was issued on. The site prompts me thru everything perfectly except when it comes to payment. I enter the number on the card and it says "sorry you need to contact customer service" and the game starts all over again. CAN ANYONE PLEASE explain what I am doing wrong? Why can't I order three sample items?

The options that I was interested in were most affordable at Wayfair and there wasn't anything that I wanted that wasn't available. They have a really big selection and offered free delivery. Everything was easy. I ordered a lot of stuff and got a couple of daily sale items. I will recommend Wayfair.

6/16/16, advertised price on HKR8259 $1,195.00 when added to the cart $2,695.00. For five days it has been this way and I have spoken with several staff (including a specialist). Everyone offered it to me at a lower price than the cart however, nobody would honor their advertised price. Here I am six days later and it is still advertised for $1,195. BAIT AND SWITCH!!!

Sumara Twill Sofa - I am not satisfied with my purchase. It is twill fabric which picks very easy and it is not comfortable. But I got it and I am paying for it. I will make better choices in the future.

I purchased thousands of decorating items from Wayfair. For the most part I was satisfied which is good because they have refused to allow me to return the 2 items I am not happy with. I purchased for a 2nd home, so I was not present to review all the decorating details until recently. That put me past the 30 days on all my purchases. The item is still being sold by Birch Lane but they refuse to allow a return. Given what a great customer I was up until now, I do not appreciate their poor customer service.

Wayfair's prices were good. They have free shipping and don't charge taxes. But what made it even better is the 10% off coupon that I have. One of the things I purchased was a crib but it came without any hardware so I called Graco who makes the products.

I like Wayfair's cheaper prices and so far I'm very happy with them. When we need something, we just go look online and see if we find it. It’s that simple.

I ordered a Southshore platform bed from Wayfair. When I opened the very heavy package, I discovered about 80 items consisting of wood, screws and other odd bits as well as an incomprehensible manual. When I explained to Wayfair (both on the phone and by email) that I had ordered a bed not a collection of bits, they said I could return it but would have to pay approximately $70 to ship it back to them (the original bed only cost $230). I didn't see why I should pay to return for a substandard item but they would not budge. In the end I got a tradesman to struggle through putting the bed together but it looks cheap and nasty and I regret every having had any dealings with Wayfair or Southshore and I would not recommend them to anyone.

We ordered a sectional sofa in mid-November 2015 from Wayfair. We were hesitant to make such a large purchase on the internet but they were offering 0% and a good discount at the time. We read through the abundant positive reviews about the Jameson sectional and decided to ignore our hesitations of ordering furniture online and bite the bullet. One review explained that someone got the wrong orientation (left hand instead of right) but that Wayfair was in the process of solving the issue. I called before our order to be sure this wouldn't happen to us. They assured me it WOULD NOT.

I purchased from Wayfair before and I didn’t have any problems with their online process. With our recent order, my wife talked to their customer service regarding the table and wanted to know if the leaf was in it because in says it was included in their advertisement. We’re happy with the purchase and they got delivered like it was supposed to. It was easy and convenient.

The speed of delivery was why I bought from Wayfair. It really is a great website. It's spectacular. Aside from the great shipping, it was easy to order online. From the reviews, I know that you get a credit for buying, but I haven't been able to find any discounts. I've had pleasant interactions with the customer service reps. I ordered two white chairs and they sent a brown one and a black one. But they were able to quickly send out to me two white ones, even though it said on the website that they were sold out after they had been shipped. I would like, though, that they would add more high-end items.

Outdoors TK classic Laguna 4 piece deep seating group - Upon receiving the product I found the glass top for the ottoman was shattered. I contact Wayfair Customer Service and was immediately offered a replacement. Everyone I talked with was polite and assured me they would follow the replacement to be sure it was sent out properly. The replacement came in perfect condition. I love the set and the entire family is enjoying the comfort it provides. Great product!

Wayfair called and they said they would deliver the cabinets. The delivery truck came on time, and then they only had one cabinet while I ordered two bathroom vanities. Their packing slip said two. I wanted to make sure what the problem was, so I said I need to call Wayfair while the truck was still there. The lady at the delivery place got a little smart with me. She said, “You have to hurry because we can't keep this truck.” I said, “Well, it's not my fault and I'm not signing anything until I only got one. I absolutely need two. So I wanna make sure that I understand what's gonna happen before I sign for this. Otherwise, you can take it back because one doesn't do me any good.”

Wayfair had what I was looking for and my experience with them was generally favorable. However, there was an item that seemed partially delivered. I had to call back to get it replaced, and they sent it out in a timely manner. The cost and quality of their products were a cut above the rest.

I like Wayfair a lot. They're the only company that I could find this particular cursive writing numbers or words for my home. I also just bought another Murphy bed and a shed from them, which I am financing. The products are quality and have been amazing.

DO NOT BUY FROM WAYFAIR!!! Their employee made a huge mistake on my order and then three months later without permission they charged my bank account $250!!! They refuse to take responsibility!!! Terrible customer service! Very rude and condescending! My mother gave me gift cards and I used them to buy headboards on March 30th. The employee said all was well on the three Visa gift cards ($100/$100/$50) but looks like she made a mistake.

I recently bought a new house, which is why I bought a lot from Wayfair. I compared prices, and their price is better and they also have more options to choose from. They gave some coupons for a 10% discount which I used. I just click to choose a product on the website and read a lot of reviews, and then compare the other references with the same product. I'm very happy with my purchases. Wayfair has good delivery and free shipping.

I decided to deal with Wayfair because when I called, the gentleman I spoke to was very helpful and friendly. Originally, I was going to order through another company and after I spoke with him, I ordered from Wayfair. He actually sold me on Wayfair. He answered my questions about the product and that made it easier to purchase. I felt that I got a real good price especially with the free shipping.

Compared to other stores, Wayfair was equal to, if not better, in terms of cost, quality, and availability. We purchased at Wayfair because of the free shipping and everything we bought was pretty much discounted down. We went to their website, found what we wanted, put them in the cart and then went through and checked out. Our purchases are definitely a gem so they’re not cheaply made and are really, really good. We’re happy with all the purchases. We had purchased some bookcases and other things in the past and they’re always prompt about everything they needed to do like delivery. So when they say they’re coming, they’re definitely coming.

We were looking around for a gazebo and found it online with Wayfair. The price was the reason we bought from them. The online ordering process was fast and easy.

I had done research on brick-and-mortar stores that sold spas. After I did all my research and was unhappy with the customer service, my neighbor who got a spa from Wayfair told me all about her experience with them. So I went online and researched, and found that their customer service reps were easily accessible and easy to talk to, and I like their website. Their comment area was really helpful to guide our purchase. Also, the cost was remarkably less than other brands. So we bought a hot tub from Wayfair.

We did our homework as far as shopping because a lot of times, Wayfair's prices were a bit better than everybody else's. Their online ordering was convenient. However, I had a substantial problem with my delivery. I haven't gotten my purchase yet as they delivered the wrong item. The rep tried to make it right but I was disappointed because it was sent to our vacation home in Florida and then I had to have friends take time out of their day to go and sit and wait for the delivery. Then when the $4,000 order of furniture showed up, they dropped off a bronze bed frame that we didn't even order. Even though the order was accurate on the website and showed what was supposed to be delivered, that was all we got.

I love Wayfair products and the delivery process is fast. Their products have great qualities, and I plan on buying more from them.

Wayfair had what I wanted to purchase. The bar stools that I bought from them were on sale and the online ordering process was very easy. It’s been a good experience overall.

I hired a professional designer to help me decorate my house. She suggested a few pieces from Wayfair and sent me all the links to the items I was supposed to get. I've considered them because of the convenience of ordering online and having it delivered, as well as their products' good quality. It's pretty simple: make an account, add to the cart and place the order. I didn't have to fight through anything. However, I missed a delivery time for one of the items so I had to call today to reschedule and they were pretty helpful and nice about it.

When truck arrived with bathroom vanity, there was only the driver to unload the item. We had paid for the any room set up option. We had to hire additional people to move the item in the house and into the bathroom area. We would like to be refunded for the delivery charge please. The vanity is very high quality and beautiful.

I was trying to find the piece of furniture that I wanted and I have looked everywhere for it. I wanted a better quality piece of furniture, so I was hoping that this one from Wayfair is because I paid quite a bit for it. I ordered online and they were prompt. But, we didn't even get them in the living room yet because our carpet is not in yet. We had them put in the garage and we unwrapped to look at it. It’s got a rip in the furniture and some marks on it and the stuffing is not right. Whoever was moving it must've dropped or dragged it and taped it because my husband saw the taped up mark on the plastic when he pulled it back up and the bottom pieces were packed with cardboard around it but not on the top part. I talked to them about it since there could be extra packing on the corners. I've tried to reorder everything so I'm hoping that it comes here and they exchange it.

When we bought a house and needed lots of new furnishings, I wanted to get everything from the same place. Wayfair had really good prices on their items so we went there. While waiting for the closing of our house, I knew what we needed so I kept the cart for about a month. After we closed on our house, I ended up purchasing what was still in my cart or updating anything that had expired. We got a 10% discount from them and it was given to my husband for a different purchase.

Aside from Wayfair's free shipping, I also took advantage of their 20% off offer. I'd recommend them but not their shipping company which I'm having a real hassle with right now.

Wayfair is the only one that carries the only desk that I liked. The quality is outstanding and considering the size and the quality, its price was fair. Also, the online ordering process was very easy. I read reviews about the desk and most of them were negative. Some reviews complained about customer service and the delivery time, but I’m glad I didn’t listen to the reviews. I almost didn’t buy it because of the reviews about Wayfair and the desk. I did anyway because I liked it and everything was outstanding. The desk came two days after I ordered it. They said they will call 30 minutes prior to arriving, and they called 28 minutes prior to arriving. The men were very nice.

My experience with Wayfair has been nothing but positive. I have ordered everything from dishes to rugs to light fixtures and have been very pleased. Everything arrived in a timely manner and a representative even followed up with me to make sure I was happy with my purchases.

I’ve known Wayfair for a long time. They had what I wanted and I ordered a couple of bathtubs and vanities. I ordered them online and my orders showed up. I didn't have any problems at all.

A friend of ours ordered a bed from Wayfair and she was very happy with her experience, so we tried it out. We also did some shopping around and it seemed more convenient to buy from Wayfair because I can shop from home instead of going to all these different stores they had the same things in. Since I never ordered from them before, I went by the feedback that other people gave me. Everyone was saying their things came pretty fast and if they had any concerns, Wayfair quickly resolved it.

1st everyone at Wayfair has been very nice and I really appreciate that. Thank goodness everyone was nice or I would never order again. Ordered tub. Took many weeks for delivery. Other than Wayfair delivery driver never called and just left tub sitting out front of my house. Tub did not work (bad pump motor). No one in area would repair tub. Factory rep said they had a local dealer. Local dealer said no way would they repair pump. Wayfair rep found a repairman but it would take several days and wanted my money upfront. Factory sent new motor (took 7 days) and they insisted on my credit card number for a possible 75 dollar charge. I ended up installing pump myself. Packaged old pump up and had to hunt down a UPS to send broken motor back to avoided charges on my card.

We shopped and ultimately purchased patio furniture from Wayfair. We utilized both online chat and e-mail exchange to make sure we were buying a patio set we wanted. We found the Wayfair folks to be extremely responsive and helpful in pointing us to the item that would fit our needs. We did purchase it and are extremely pleased with our purchase. Definitely would buy again and recommend Wayfair.

I have two issues. First, I wanted orange cushions and relying on the picture, that is what I ordered. However, the cushions delivered are a brownish rust with only flecks of orange. Secondly, the website said the items would be delivered to the first flat surface. However, when the delivery service called, they said I had to have someone on hand to help take the items off the truck because it was only the driver and he had no lifts to remove the items from the truck by himself. I had to make difficult arrangements. As it turned out, the driver was very accommodating, explained he had a lift which is not normally the case, and delivered my items further than I expected. The point is however, that there seems to be a communication gap between Wayfair and the delivery service that they employ in my area...

I went with Wayfair because of the price point and then I got a hold of their customer service that was really helpful. She actually sat with me on the phone and did my whole entire order with me. If I was trying to get the wrong bulbs or the wrong this or that, she would help me. Since then, I've ordered some other things just by myself online like my Nespresso coffee maker. But a lot of times I do like to talk to a customer service person. The furniture I purchased is beautiful so I hope it holds up to wear and tear. They gave me a special discount because I ordered a certain amount. I thought that was really super nice. All in all, I would recommend Wayfair.

It was so easy dealing with Wayfair. They know exactly what I'm asking for and they're so helpful than the other companies. Their products are also very good compared to the other stores I went to. The first thing that customer service told me about were all the advantages and I was so happy. One of the bed came without the box spring. I spoke with their rep and she sent me another one right away which was very nice. Also, ordering online has been perfect.

I purchased a Shenandoah All Cedar Swing Set and received it on 4/25/16. Bill or Lading Number **. The box was damaged and some of the parts were missing/broken. I called and Spoke to Nancy **. She advised me to email a list of parts that needed to be replaced. After I did so, she sent me a email response to contact the company directly, if I had any problems that she would send me a new swing set. I tried to contact company several time with no luck. I sent Nancy emails but all of her responses were that she could not help me and that I had to contact the company. I finally was able to contact the company in May but it is now June 5th and I still do not have the replacement pieces. Very disappointed with this purchase.

I first learned about Wayfair through Facebook and then I started getting emails then buying a couple of things through them. I chose them over other retailers because of the free delivery. I live in the mountains in Colorado so having items delivered to my house is a huge plus. That’s a reason why I look to them for a lot of my online ordering upfront and they just have such a wide variety of things. I'm new to online buying and it's very easy to look at the reviews and find what I'm looking for with them.

Ordered dining room furniture: table, six chairs, buffet, 3 bar stools. All delivered and set up white glove and was extremely satisfied as to how smooth the process was handled. However, I ordered incorrect size bar stools. Wayfair made it right; picked up wrong ones and the right ones delivered. Love my furniture. Excellent company. I have ordered more furniture from there.

Wayfair had to put my order on hold because they're saying that the address didn't match my bank card. But I told them no because it's getting sent to my work area and my address is actually different. So they got it done and released real fast. But we're still waiting on the sofa, and haven't received it yet. We decided to purchase from them because of their prices and the durability, and their ratings looked really good. And so far, they've provided good customer service so I would recommend them.

I like Wayfair's price compared with other retailers. They also have better products. My interactions with their customer service was the best I've ever had. Everybody was nice and on top of the business, and anytime I sent an email, I got at least one or two responses back. I had a situation where the item I wanted was not in stock so I had them email me. I kept getting emails that the product was back in stock but it wasn't, so the customer service helped and they let me pre-order my item which is being delivered today.

Wayfair had what I wanted, and I didn't consider other stores 'cause I couldn't find what I wanted anywhere else. The products that they stock were way better than anywhere else and they're good quality. Also, the ordering process is very easy. Once everything arrived, I needed more so I placed an additional order, and everything went smoothly.

I have been extremely pleased with my experience, and plan to continue doing business with you as I order more items for my home renovation project. Great prices, exceptional products, and awesome customer service.

I've been using Wayfair for years because they always have better prices and cheaper or free shipping. Usually, availability is better as well. Most recently, I ordered a very expensive bathroom vanity. It was exactly what I was looking for and the price was better than other retailers. I was able to order it online quickly, no problems, and I got an email right away saying that they're tracking on my order and that when it gets to a destination, I'll be contacted with the shipping date. So, I was contacted as soon as it arrived at the local partner and I was able to set up an appointment very quickly. They delivered it on time and everything was good. I've always had great experiences with Wayfair and their customer service in general. They give me a much better overall shopping experience.

I was searching for furniture and came across Wayfair. I decided to buy from them because of the variety of selections that was available. I haven't received everything that I've ordered, but the items that I've received so far are good. Although the items that I've ordered doesn't come in quickly, and one time, they had to postpone delivery for one of the products. But other than that, I'd recommend Wayfair.

Twice I have ordered items. Both times the item was damaged. Replacement parts sent for 1. Second was completely destroyed... After weeks of getting the runaround, I was told it would be 3 months for a replacement... I was refunded no comp.

Wayfair had a couple of pieces of furniture that we wanted which we liked more than what we found anywhere else. The cost was good. Wayfair sent me a direct mail worth 10% off and I used it. I haven't received all the items yet but from what I've received, the quality's also good. The availability is on par with what you get from a normal store, so I'm pretty satisfied with everything.

I ordered patio furniture which was delivered from California to Philadelphia within a week. It took two weeks to have my furniture delivered to my house from Philadelphia which is only 60 miles away. Customer service was good, not very sure about their logistics. We are still waiting for the covers that did not show with the order.

We are very happy with our new chairs.

Wayfair had the items I wanted at the right price. I also had a 10% coupon to use as well. They have good quality products and shipping was super fast. I ordered hoping the delivery would start by mid-June, and some of the stuff arrived the next day which was good though I haven't unwrapped anything yet. There was one item I would like to order but I couldn't as it was out-of-stock.

Natalie was great! She understood everything and all my concerns and was able to quickly resolve my problems without ANY issues!! I will recommend Wayfair.com to all of my contacts.

Wayfair got what I was looking for and their online ordering process was simple. The whole experience was positive and I would recommend it.

Wayfair's merchandise made me decide to pick them. Ordering online from Wayfair was very easy and I've taken advantage of their free shipping.

We're trying to furnish our house. We looked through the different pictures at Wayfair's website and picked what we liked. We had a 10% or 15% coupon that we were able to use. The person who my partner was working with was very good. She helped with coordinating when to order and when to get things shipped. Though we haven't received anything yet, our experience with Wayfair has been excellent.

The delivery people from Wayfair were very nice and courteous. We were very happy with them. I love the sofa that I got, however, it had a long scratch at the back of the top left side. The delivery guy took a picture of it and I've also reported it on the delivery receipt as we will need it to be replaced. I'm a little upset because I had to take off from work for the delivery as it's such a big deal for me, and now, I have to think of another day where I'll be available to take off and get the replacement. If they could check the quality of what they're delivering beforehand, it saves us all the trouble. But, other than that, I've always had positive experiences with them.

Our experience with Wayfair was very convenient, fast and exactly what we wanted. The variety of the products they have made me chose them over others. They were also the best price that we could find. Moreover, the online ordering process was good and easy. And then we were offered an additional program instead of ordering as an individual, to order as a company and that there would be additional discounts because of that status. We were very happy and we would definitely use them again.

I like Wayfair's merchandise better than others. It's better in quality and they have more variety of the stocks that I like. One of the things that I also like about Wayfair is people were leaving good comments about their whole experience. I had a little trouble when ordering but it was my mistake. I put the wrong address and it didn't match where the team was delivering and my card. But other than this, the ordering process was easy. I just went through and looked at the stuff and kept going back and saving the stuff I wanted. I found a lot of stuff that I like but I could only buy so much.

I like Wayfair's style and the way they do their decorating so I went with them. Their Memorial Day sale was awesome, too. I got a loveseat for $231 that was $1,000 normally. The online ordering process was easy. I commended the girl that I was on the phone with. Everybody from the customer service had been really wonderful and even when I had to do a return for a bed. It's important to me because it's for my father-in-law when he comes back. He's having chemo treatments and we want him to have this bed. We got the new headboard, but they didn't come to take the old one yet. I am still waiting for them to pick up the return which has taken a long time. But other than, my experience has been really great, smooth and easy.

Placed my order on May 5th for a filing cabinet and desk. Cabinet was delivered first. Two of the pre-drilled holes were in the wrong place and the bottom of the cabinet would not stay in place. When the desk was delivered only ONE of TWO boxes was delivered. Box clearly stated Carton 1 of 2. Took customer service almost two weeks to get me an answer about the second box. I then get an email stating an entire new desk will be shipped to me, not just the missing box. Estimated delivery is not until June 16th. That's almost a month and a half after my order was placed. This was my first and last time ordering from Wayfair.

I contacted Wayfair because my purchase arrived damaged. They immediately took care of it and I got a full refund. Great customer service! Prompt response and issue resolved without any problem. I will recommend anybody to buy from Wayfair.

We bought a tub through Wayfair and I like their service. I've actually got a builder type account set up as well. So far we're satisfied.

Wayfair had a lot of selections and sectional sofas which are pretty competitive. About a month after I placed an order on the internet I got an email saying that my credit card transaction wasn't going through. So I called them trying to settle that and by the time I was able to settle the credit card transaction, which took a couple of days because I had to ask for a credit limit increase, the sectional sofas that I've been waiting for more than a month and which took me two months to pick out, got discontinued. I got really upset because this is something that involved a period of over two months for me to wait for.

Wayfair has a variety of everything on their website and it's easy to order online with them, but I haven't received my purchase yet.

Haven't received my order yet. Ordered it May 7. Found out it is out of stock, though nobody at Wayfair contacted me to communicate this. Probably won't get my order until July. I needed it for a guest staying at my house in mid June.

We placed an order for CR Plastic furniture. As advertised the items were fully assembled. They sent in assembled potent which was not advertised. The discount which we received isn't worth the hassle of having to assent the amount of furniture we bought. I feel I was scammed.

I was looking for a gazebo on the Internet and Wayfair's price was good. The online ordering went very well, too. Although I'm still in the process of getting ready to put it up, I'm satisfied with the service so far.

Ordered a JenniferMurphyBeds - Queen Mobile Murphy Bed but it was delivered damaged and Wayfair picked it up and sent a replacement. But the replacement was deliver damaged as well. The packaging has specific directions on shipping and handling and in both cases the shipping agent failed to observe those instructions--Fail. Customer Service is great and very helpful and concerned. A+ for Customer Service.

Went to Wayfair's website because of the breadth of their offerings. They had pretty much every different type of every different thing listed, so it worked out. One of the three things that I ordered looks good. But even though they were the only ones that had this particular one, I felt like the cost was a little high, but the quality is very high too. I had a mover's discount for some percentage off on select items, so I took advantage of that too. The overall experience has been easy and fast and I even ordered more from them.

Very happy with the entertainment center we purchased. It was exactly as ordered. The delivery people were very helpful in setting it up. Only complaint was that it took so long to get here, but now that it is here, we are very happy with it. Thanks Wayfair.

My experience with ordering and receiving through Wayfair was great, no complaints. But I am disappointed in the product. After spending 3 hours assembling it, I felt the alignment of the nuts and bolts were not accurate and took much time to secure using the small tool. But my biggest disappointment is that the cushions Are Not waterproof, and have taken on lots of water without easily draining after just 1-2 rains. Really a shame and I would return it if that didn't require me spending 3 hours taking it apart.

Wayfair's cost is good and it's pretty easy to order online. I had to call one time to get information on an order and they were helpful.

Thank you for your response. I am not sure I will make another purchase; however, I appreciate your offer.

The whole process is very easy and the delivery went well. I feel like the packaging was very sturdy and had no issues with the furniture. The selection the furniture is extremely satisfying!! I plan on buying all my furniture from here in the future.

I went for Wayfair because of the price, the selection, and the quality. Everything was good with the website and the online ordering process. It went well overall.

Very pleased and happy with my orders through Wayfair.

Great website - hours and hours were spent looking and reading reviews so I was very confident the product would be top quality. Stools needed to be welded, table needed to be glued, sofa has puncture marks and a tear from nail heads, bed frame has a ding and cracked paint, and shower curtain has a nasty stain. Products were delivered on time but the quality is very poor. Won't shop Wayfair again. Will not recommend to friends. Very unsatisfied.

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Palazzo 60" Double Bathroom Vanity Set by KBC. Although expensive, this vanity is incredible quality and very beautiful. It looks even better than the picture!

I went to look at Wayfair and I grew interested. I purchased one thing and it came quickly and on time. Everything was great and I really loved the whole process. I kept coming back to purchase some other things. I like the quality of their products. I never had an experience of getting a bad quality stuff. A product is described in the way it looks on the pictures. Usually, they have a great description of things, too. Whatever they have on their website looks good for the price. It's also always nice to have some discounts when I'm on time for them and to get the points too. I get some money back for purchasing things. I can also use them against my payment.

When my table arrived, a small decorative piece was broke on the leaf. I emailed customer service and got a response within 2 hours apologizing and the agent gave me options which went above and beyond what I expected. Great job!

I ordered a 2 Piece Sofa and Loveseat Set--color chocolate. This was my first time ever purchasing furniture of this magnitude via online so I was a bit nervous. Nevertheless, you never know until you try. Well now I know. I received my furniture and was not aware of a few things at first. Called Wayfair and they explained where parts were stored so that I could assemble my furniture.